[T-Mobile LG G5 Questions & Answers] fc3211:
This takes some very advanced social engineering skills because you are asking Tmobile to bend the rules for you. I finally had sucess over the telephone. Dont recommend FaceBook or Twitter, that is the long road to China.

This is best recommended method:

1) Call 1-800-937-8997

2) Press 0# then 0#, then 0# at the menu to finally be able to speak to a human

3) When humanoid answers tell them" Hi, I was just speaking with technical support and they escalated my call to "Advanced Support Team" but my battery died and I was disconnected......

4) Now when you get to Advanced Support Team you can start explaining your situation. Otherwise dont waste your breath because you will be speaking to a brickwall. Only the advnaced support team has the authority to whitelist your IMEI and add it to the Tmobile database. This is what you need to accomplish, therefore the normal CSR's do not have the power to assist you, you must speak to advanced support team and the fastest way to speak to them is to lie and say you where just talking with them but call got disconnected. This is Social Engineering 101 here, thats the golden rule that when you already know that a supervisor is the only one that can make an exception to give you what you want then the fastest way to get them on the line is to lie and say you where just speaking with them and got disconnected. This way you have already been "vetted" so they will just escalate the call right away in most cases.

4) You can make up any sob story or excuse here but in reality the less that you say the better. You can break into tears and say "Oh My God, I already explained all of of this......"

In reality if you go with my original script than you wont even need to explain "the reason" that you need the phone unlocked, they wont even ask since you have already been vetted. Other people can chime in with their excuses.

Im going to Africa to work as a missionary and they dont have T-Mobile over there. That one is always a winner. =)

It took 2 hours and a callback but finally I got the phone unlocked. So it is possible. Dont give up! Here are some of the good things you have working on your side:

1) There are no notations on your account because they place notations on telephone numbers but since you dont have a phone number there are no notations. Therefore you can lie your head off and there is no way to disprove anything you say. Armed with that information its time for you to put on an academy award winning performance. LoL. (If you sense you are getting nowhere with a particular rep than just say "Im sorry, Im going to have to call you back...theres somebody at the door" and then hang up, wait 5 minutes and call again. Make sure you always get the name of the rep you are speaking to (but never ask their name at the beginning of the call because it is a rude gesture) ask their name near the end of the call and this way if you have to call back you wont embarass yourself by trying to con the same person twice.

2) Rep will be happy to help you as long as you dont act rude or angry. The best emotion is nervousness and gratitude. We are begging here basically, there is no sense of entitlement here or "I deserve it". Be the kind of person that people WANT to help, not a jerk.

Dont give up. My mentor always told me:

We make the impossible possible. With persuasion. Its an alchemy of words. Listen to the song on YouTube "Europe - The final countdown". That will get you hyped up before making the call. Let it become a lesson in life: People are happy to help you if they like you.