yashsingh1/xdaforums huggingface dataset:
[HTC U11+ Guides, News, & Discussion] ico86:
That is great!! It only took 3 days to deliver it...

Did you pay for express delivery or did you select standard delivery?

Poslano sa mog SM-G920F koristeći Tapatalk
[HTC U11+ Guides, News, & Discussion] idees:
Standard delivery, no extra cost and only 3 days
[HTC U11+ Guides, News, & Discussion] audiavant:
Got the VAT bill for my U11+ yesterday, just for info for those as order true Irland from another country.

VAT will as always hit you two, three weeks later on ;)
[HTC U11+ Guides, News, & Discussion] murana:
I ordets from wonda Mobile and they paid me the VAT cost!

Skickat från min HTC U11 plus via Tapatalk
[HTC U11+ Guides, News, & Discussion] syrinx:
On Amazon.de, they don't say if the U11+ 128 is dual SIM. I'm wondering if they are all dual SIM model? Thanks.
[HTC U11+ Guides, News, & Discussion] murana:
I am certain that they are.

Skickat från min HTC U11 plus via Tapatalk
[HTC U11+ Guides, News, & Discussion] ico86:
Anyboy else had this problem?
[HTC U11+ Guides, News, & Discussion] audiavant:
VAT payd yesterday...

Not shure how this work in other EU countrys, in Norway you get VAT bill for all order with value over $40 (NOK300).
[HTC U11+ Guides, News, & Discussion] tonime:
I wait for the shipment before Christmas.

hopefully
[HTC U11+ Guides, News, & Discussion] aatasti:
Did somebody else order via Paypal too? (I ordered early on 20th too).

How do I access this findmyorder.com then?

I was never given a password with my invoice and I didn't use a credit card?

They never send me an invoice either, I just downloaded a file after preordering finished...
[HTC U11+ Guides, News, & Discussion] aaatoel:
I ordered via Paypal. After that, you must have gotten an email to your Paypal address with the title HTC - Order Confirmation (Order #xxxxxxxxxxx). In the body of this email, it gives you an order number and password which you will have to use in the findmyorder.com site.

Hope it helps!
[HTC U11+ Guides, News, & Discussion] aatasti:
Lol the ****. I never recieved such a mail!?

But Paypal withdrew my money?

Ohh Jeeeez exactly what I needed ...
[HTC U11+ Guides, News, & Discussion] Kidy973:
I was in the same case.

Go to findmyorder.com, then "forgot your password" and then "additional questions".

Choose "order question" in select a subject and "i received an error message"

I ask for my order confirmation mail and the next morning, i received the mail.

I hope it will work for you too.
[HTC U11+ Guides, News, & Discussion] aatasti:
I contacted the support too.

Hope everything will be allright...

Thanks for the answer, really needed I was freaking out ...
[HTC U11+ Guides, News, & Discussion] mast3rchi3f:
Found this on the net.

December 15
[HTC U11+ Guides, News, & Discussion] paatha13:
So from 15th of December HTC will begin shipping?

Really doubt then will receive it before Christmas.

December all carrier having delays for delivery as Christmas days approach and having much more work.
[HTC U11+ Guides, News, & Discussion] Phil750123:
They use DPD with next day shipping, so more than likely if you were one of the first lot I would image get it just before Christmas.
[HTC U11+ Guides, News, & Discussion] lebigmac:
the 15th is a Friday. Why start shipping on a Friday. Shouldn't they start shipping on a Monday?

It doesn't make any sense.

I think this rumor has been misinterpreted. It makes much more sense if we receive our phones in the mailbox by the 15th at the latest.
[HTC U11+ Guides, News, & Discussion] mast3rchi3f:
Could this be the reason why we don't have a shipping date?
[HTC U11+ Guides, News, & Discussion] Phil750123:
Keep dreaming!

They made no promise that the update would be on European phones on launch, so don't see why they would delay it because of that.
[HTC U11+ Guides, News, & Discussion] paulikxp:
That's no wonda :cool:, those phones are sourced from HK. I'm almost tempted to cancel my order with HTC (once they sorted out the Paypal/email missing problem) and order from Wonda...
[HTC U11+ Guides, News, & Discussion] lebigmac:
why buy it for £619 at wondamobile if it only costs 20 bucks more directly at htc and you get manufacturer's warranty and what not.

Did you miss the black friday sale?
[HTC U11+ Guides, News, & Discussion] Galaxo60:
Color availability.

;)
[HTC U11+ Guides, News, & Discussion] paatha13:
I prefer having the 2 year warranty and getting the black version directly from HTC rather the most desired transparency color but with no warranty imo [emoji6]

Either way sooner or later I will wear a skin on back of the device 100% so the color it’s not deal to me at all.

I’m waiting Skinomi release their own option as Dbrand or slickwarps doesn’t offer any skin for U11 plus.
[HTC U11+ Guides, News, & Discussion] lebigmac:
That's a very wise decision [MENTION=7619677]paatha13[/MENTION]

The translucent version is a bit too overrated anyway.
[HTC U11+ Guides, News, & Discussion] Galactus:
Always go direct if you can. Even in terms of resale value. If I go on eBay next year to sell my U11+, the fact that I am selling a HK or Taiwan CID version will mean I lose value. And for what? because I cannot wait 2 weeks? and for us EU guys, lose an entire YEAR of warranty. No thanks lol

Was able to sell my used U11 for £400 even though brand new is buyable for around £460 on O2. People care about manufacturers warranty being intact and long.
[HTC U11+ Guides, News, & Discussion] yaninowe:
Exactly ^^

I would love to have U11+ in my hands by 15th given that the week before xmas is the busiest period in the year for courier companies.

Why risk delayed or missed deliveries? makes no sense to me...
[HTC U11+ Guides, News, & Discussion] medicineman004:
I thought so too. But called HTC sales line today and the guy said don't know when it will be shipped. No news yet. So just cancelled the order and bought a note8 off eBay.
[HTC U11+ Guides, News, & Discussion] aaatoel:
Smart display is starting to pop up in the play store! Could this be another sign that things are about to start rolling?

http://www.androidpolice.com/2017/12/07/htc-smart-display-upcoming-u11-shows-play-store/
[HTC U11+ Guides, News, & Discussion] lebigmac:
Simply put - no. Not at all.
[HTC U11+ Guides, News, & Discussion] Arjo93:
I just called HTC the Netherlands to ask about the U11+ shipping date. As it turns out, there is a delay in the delivery for several countries. They expect to start delivering from december 20th. A minor disappointment..
[HTC U11+ Guides, News, & Discussion] paatha13:
Well that’s bad news.

I’m not gone wait until 20th of December meaning 100% will loose Christmas.

I’m gone cancel and wait if being released at Amazon gone re order it with New Year.
[HTC U11+ Guides, News, & Discussion] mast3rchi3f:
What? 20th of December? That's almost 2 months after the announcement.

Well no U11+ this year.
[HTC U11+ Guides, News, & Discussion] aaatoel:
I think that I am going to cancel my order as well... After all there is no real discount going on. Even now, If you login to HTC's site using an HTC Club account, the price requested is still €719,1. No reason to have my funds given to HTC for something they still delay and delay to deliver.
[HTC U11+ Guides, News, & Discussion] aatasti:
I don't want to believe the 20th...

So many false dates the various supports have given us...
[HTC U11+ Guides, News, & Discussion] ferdzso:
I think that is actual deliveries though. the current rumors are that the shipping starts on the 15th (which makes sense as this would be the same timeline as the U11 was), so the actual deliveries would occour around the 20th.
[HTC U11+ Guides, News, & Discussion] Karas1988:
I think the dates they`re giving us are a bit random.

In Italy they told they are not going to deliver the device before Christmas, in the UK they told me they already started shipping (and it was Monday 4)

That`s my chat with UK support team

Me:

I just heard that HTC Italy has some problems with the HTC U11+ and it will be available after Christmas. Do you have the same problem here in UK or I will receive my order soon?

Kay

No we do not have problems with the phones or delivering them.

You: do you have any idea when I should receive it?

You: i ordered it on Friday, black friday

Kay: I am afraid not, however we started shipping the phones already and once it is shipped to you an email with the tracking number will be sent to you.
[HTC U11+ Guides, News, & Discussion] paatha13:
Exactly is totally useless keeping our money to them over a month until being dispatched.

This is ridiculous.

WTF HTC ones in your life made such most complete smartphone and totally screw up.
[HTC U11+ Guides, News, & Discussion] audiavant:
Money are not recerved or taken from your account before device is shipped so this is not correct: -> "Exactly is totally useless keeping our money to them over a month until being dispatched." When preorder as I did to it was clearly written that you bay an device as not are in stock yet but will be within some time. Be positive acause you will get it within short time...
[HTC U11+ Guides, News, & Discussion] Nghtmare:
Guys for the ones who are thinking about cancelling the pre order I will explain my situation. I had pre ordered my U11+ here in the UK on the 22nd of Nov and they took the money there and then. Last week on the 5th there were still no news of when it ships except that they were going to try and have it delivered before the end of the year. I contacted them to cancel and first I was told to wait until I receive it and return it to get the money which I said was not acceptable. I spoke to someone else and she said she was going to escalate it to the sales team and I will get an email IN A FEW DAYS which was also very suspect. I raised a claim with PayPal and got the money back the next day. I then bought from WondaMobile on Wednesday and on Friday I receive the phone from HK. I hope it helps.
[HTC U11+ Guides, News, & Discussion] paatha13:
Well I’m thinking keeping mine order since meanwhile I got Mate 10 Pro and I wasn’t pleased with their baggy software and some things didn’t like from UI aspect and the only other alternative left is U11 plus.

So unless HTC screw up completely and don’t receive it until Christmas then I’m going to cancel.

Me to order through PayPal so if I have difficulties with HTC I will claim too on PayPal assistant.
[HTC U11+ Guides, News, & Discussion] aaatoel:
When you pay with PayPal, the money are taken from your account in the date of ordering, so in my case and many others they have indeed taken out money for around 3 weeks now with nothing to show for.
[HTC U11+ Guides, News, & Discussion] Prot02018:
I understand everyone's frustrations here. I am from the UK but I live in China and I ordered the translucent model on the day the phone was announced (2nd November).

The money was taken straight away and the phone did not ship to me until 23rd November and I received it two days later on 25th. What was disappointing was that my girlfriend called HTC China very regularly to ask what the delay was and they never had a straight answer for her. All they repeatedly said was "Just wait, it will ship soon".

It was a very frustrating experience so I know how everyone that has ordered in Europe is feeling.
[HTC U11+ Guides, News, & Discussion] BritSwedeGuy:
Message from @HTC_UK on Twitter

"HTC U11+ Shipping Update: Deliveries are expected to commence in UK from 20th December. This may be subject to change. We will keep you updated. Thanks for your patience."
[HTC U11+ Guides, News, & Discussion] Galactus:
So Weds, Thurs, Fri then christmas.
[HTC U11+ Guides, News, & Discussion] virtuadz:
Does anybody know with which company HTC Shop Orders are send to Germany? I am asking, because I entered a DHL "Packstation". If they don't send with DHL to Germany, it will not get delivered there.
[HTC U11+ Guides, News, & Discussion] BritSwedeGuy:
Email reply from HTC support UK:

Please note that after checking your order we can see that it has been submitted, and HTC will start to ship HTC U11+ Ceramic Black (128GB) Dual Sim within this month, but we cannot confirm an exact date for the shipping.

As well you should receive a confirmation email once your device will start to be shipped .We are aiming to start shipping all new phones/ products by Christmas please keep an eye on your email address to get the exact date of shipping your own product.
[HTC U11+ Guides, News, & Discussion] kebe:
Today my preorder status page has changed and HTC 11+ item dissapeared.

Wysłane z mojego LG-D855 przy użyciu Tapatalka
[HTC U11+ Guides, News, & Discussion] Karas1988:
Mine as well
[HTC U11+ Guides, News, & Discussion] Arjo93:
How do you access this page when you paid with Paypal? I do not have a password for the findmyorder.com website, only an order number.
[HTC U11+ Guides, News, & Discussion] aaatoel:
Same here...

---------- Post added at 03:48 PM ---------- Previous post was at 03:47 PM ----------

Didn't you receive a confirmation on your PayPal email when you ordered?
[HTC U11+ Guides, News, & Discussion] BritSwedeGuy:
My order is still showing on https://www.findmyorder.com
[HTC U11+ Guides, News, & Discussion] Arjo93:
I received an email from HTC with my order number and a confirmation email from Paypal. To check my order though, I will need a password, which is not provided...
[HTC U11+ Guides, News, & Discussion] aaatoel:
There should be one in the body of that email.
[HTC U11+ Guides, News, & Discussion] kebe:
Order is still visible but without item. Only quantity: 1 product : boxed shipment

Wysłane z mojego LG-D855 przy użyciu Tapatalka
[HTC U11+ Guides, News, & Discussion] BritSwedeGuy:
Click "View Invoice" to see the specifics.

"HTC U11+ Ceramic Black (128GB) Dual Sim

Boxed Shipment"
[HTC U11+ Guides, News, & Discussion] Karas1988:
When I click on View Invoice I have "Server error"
[HTC U11+ Guides, News, & Discussion] kebe:
I have an error. I'm not worried :) Just noticing.

Wysłane z mojego LG-D855 przy użyciu Tapatalka
[HTC U11+ Guides, News, & Discussion] mad2525:
in the twitter of HTC Spain, they have said that until January they will not be able to send the telephones, they do not say whether in early January or at the end, like all of Europe this same ....

https://twitter.com/htc_es/status/940237042021265413
[HTC U11+ Guides, News, & Discussion] paatha13:
Reset your password IMO(even you don’t have any kind)

And put whatever you want.

That’s the solution.

And with number order and with password you have chosen you can see your details order.

That’s what I did in my case as didn’t have any password to HTC ever.

Well I think it’s time to cancel and move on.

HTC is playing with us.
[HTC U11+ Guides, News, & Discussion] ferdzso:
does this include orders that were put in during black friday as well? because in that case they are not prioritizing based on order date, but location (so UK gets stuff first).

also, mine switched to boxed shipment as well (Hungary). can anyone confirm if theirs didn't switch and where they are?
[HTC U11+ Guides, News, & Discussion] mad2525:
I made the pre purchase on 20/11 and even then I never had a delivery date, just that message on twitter, so I canceled it, in spain

Enviado desde mi HTC One M9 mediante Tapatalk
[HTC U11+ Guides, News, & Discussion] mast3rchi3f:
Mine also switched to boxed shipment (Portugal).
[HTC U11+ Guides, News, & Discussion] maniyoshi:
I ordered mine from Wondamobile.

3 days to arrive at home here in France

Perfect. A great phone
[HTC U11+ Guides, News, & Discussion] ferdzso:
well, I am not sure what this all means :) did you order on 11/20?

my theory is, that whoever ordered early, they are switching it to boxed shipments (UK orders do that too in the other topic), and they will be delivered on time.

so far what I have seen is that HTC ES confirmed the January delay, HTC DE and UK confirmed deliveries for preorders on the 20th and someone on reddit had a mail on their order from this Sunday to Romania, that it will be delayed until January (edit: he also had a confirmation from them that the delay is for the whole of Europe)
[HTC U11+ Guides, News, & Discussion] Howling Wolf:
My pre-order is also empty but "quantity:1" and "boxed shipment", my invoice is ok, hooray...
[HTC U11+ Guides, News, & Discussion] fabiere:
Salut, Il fonctionne bien ? Pas de soucis de réseau (3g 4g) Ou wifi ?
[HTC U11+ Guides, News, & Discussion] maniyoshi:
Aucun problème, 4g+, wifi, tout fonctionne. 2 mises à jours à la sortie de boite.

No problem with Lte and wifi. Everything is ok. 2 updates since i have it.

An amazing phone
[HTC U11+ Guides, News, & Discussion] mast3rchi3f:
Yes i did, let's hope it arrives before Christmas. :D
[HTC U11+ Guides, News, & Discussion] mad2525:
Yes, order it on November 20, when you went to the European market, do not have many illusions that it would arrive before Christmas ...

Enviado desde mi HTC One M9 mediante Tapatalk
[HTC U11+ Guides, News, & Discussion] Howling Wolf:
Hello, I'm French also, but let me remind you that XDA is English spoken for obvious reasons ;)
[HTC U11+ Guides, News, & Discussion] horterino:
so i just called HTC Support (germany) and the guy on the phone said it is still the 20th atleast for Germany. He also said the devices will be shipped from Netherlands to Germany.

I am starting to doubt a delivery before christmas, so i might get it on 27th

The phone is also not in the list anymore (see picture), should i worry?
[HTC U11+ Guides, News, & Discussion] Phil750123:
For those worrying about the invoice thing, don't it means nothing. HTC website has always had issues with invoices displaying for pre orders happened with my htc 10.

For my pre order with the u11+ sometimes my invoice works, sometimes it doesn't. Ordered on 20th at 8am and mine shows boxed shipment, but has done for ages I think.
[HTC U11+ Guides, News, & Discussion] aatasti:
The spanish HTC Twitter also confirmed that the delay is only affecting spain and not all of europe.

If they ship from netherlands to germany 3 days should be enough, no?

I mean sure it s the busiest day, but I suppose logistics are expecting that and therefore have more workers on duty.
[HTC U11+ Guides, News, & Discussion] medicineman004:
Well this is so stupid by HTC. They aren`t doing well and then they release a good product and then decide to mess up deliveries. Beats logic completely. And then keeping money for nearly a month without updates is extremely unprofessional. I think I did the right thing by cancelling the order and getting my money back.
[HTC U11+ Guides, News, & Discussion] horterino:
Ok that's good to hear (atleast for us and i still think it's a huge messup overall). My problem is, i ordered the phone to my working adress and we are closed from sat-tue over christmas. I just keep my fingers crossed and hope for the best.
[HTC U11+ Guides, News, & Discussion] dragonii:
Exactly my case as well.

Best phone ever had.
[HTC U11+ Guides, News, & Discussion] aatasti:
Volunteer for the company to work some extra hours :p Win win on both ends :D
[HTC U11+ Guides, News, & Discussion] john2789:
Called HTC Switzerland today and confirmed deliveries will start on December 20th and told me I should get it before Christmas.
[HTC U11+ Guides, News, & Discussion] horterino:
Sounds like a plan, but i think i'll pass :D
[HTC U11+ Guides, News, & Discussion] paatha13:
Exactly no way will get it before Christmas,only if HTC dispatch with express delivery(1-2 working days)

Well I’m thinking that’s the less they can do as reward all of us that order from 20th of November.

They’re struggling latest years with very poor result and seems they don’t want to learn from their mistakes.

That’s unbelievable.
[HTC U11+ Guides, News, & Discussion] ferdzso:
most companies give all sorts of tat to people who preorder, or they give free express shipping or something. the least HTC can do is make sure that those who ordered in November, get this in Christmas. it is unreasonable from them to just hide behind the "sometime in December" shipping notification, if they cannot deliver before Christmas.

I am fairly confident they are losing orders rapidly at the moment, so it would be in their best interest to reward those who do not give up on them and their order
[HTC U11+ Guides, News, & Discussion] aaatoel:
According to HTC UK twitter
[HTC U11+ Guides, News, & Discussion] BritSwedeGuy:
I'll just be happy to receive mine before the first weekend in January which is when I move to Portugal!

I'm glad I didn't pre-order from Spain.

I find it ridiculous that people cancel just because of delays - you can have it in 2 weeks or you can have it never - an easy choice!
[HTC U11+ Guides, News, & Discussion] aatasti:
They sold it with "Ships in December"-Lable ... I can understand why this upsets ppl. If they don't deliver on the 20th I am going with the Pixel too - I don't like being lied at ...
[HTC U11+ Guides, News, & Discussion] ferdzso:
they just confirmed to me that to Hungary they will also ship in January (as well as other EU countries). I needed a phone when I ordered this one, I do not want to wait 2 months to finally get it.

the communication and the way they handled it is bad, they are giving priority to other countries' orders without any warning. while I think this phone is one of the best that came out this year, they way they handled things gives me no confidence in them for the future
[HTC U11+ Guides, News, & Discussion] john2789:
It seems to me that they are prioritizing countries close to the HTC Depot in Netherlands and where DHL has actually a chance to deliver before Christmas
[HTC U11+ Guides, News, & Discussion] horterino:
They are shipping in germany with UPS they said.
[HTC U11+ Guides, News, & Discussion] john2789:
I was told DHL but who knows? Maybe country specific.
[HTC U11+ Guides, News, & Discussion] mad2525:
Sweden also adds to deliveries in January....
[HTC U11+ Guides, News, & Discussion] horterino:
Definitely country specific. I am happy for UPS-delivery, because i think UPS is the most reliable delivery service in germany in my experience.
[HTC U11+ Guides, News, & Discussion] phucmaster:
i canceled the order of HTC EU and ordered from wondamobile yesterday, today it is sended by DHL. Very fast
[HTC U11+ Guides, News, & Discussion] m3johan:
I wonder what that little thank you might be.
[HTC U11+ Guides, News, & Discussion] Karas1988:
I think it will be a small discount for accessories like the 10% that always give you if you write in the chat. XD
[HTC U11+ Guides, News, & Discussion] sasa90:
Did you order on black Friday? Did you ask them for delivery date or they sent you this message?

I ordered on 26. November but still didn't get any messages.
[HTC U11+ Guides, News, & Discussion] mad2525:
I booked it on November 20 in Spain, the information from Sweden was put on Twitter by a buyer there, I shared it because I think it's the same for all Europe, even if they do not say it.

https://twitter.com/ArturTuchak/status/941037538508263428
[HTC U11+ Guides, News, & Discussion] mast3rchi3f:
If they start shipping in January, they should give us the translucent version instead of the ceramic black.
[HTC U11+ Guides, News, & Discussion] paatha13:
I would prefer extra 10% discount:p
[HTC U11+ Guides, News, & Discussion] Nghtmare:
I did the same thing, got the phone 3 days after I placed the order :)
[HTC U11+ Guides, News, & Discussion] akamrans:
Now wonda mobile is also taking pre orders with shipping from 21st December
[HTC U11+ Guides, News, & Discussion] Nghtmare:
If you upgrade to the DHL shipping like I did, you get the phone between 3-5 working days. I got mine delivered in 2 working days :)
[HTC U11+ Guides, News, & Discussion] PhilipTS:
Sent an email asking for an update and I got the below answer . . .

". . . note that HTC U11 Plus will be delivered to Greece in January . . . "
[HTC U11+ Guides, News, & Discussion] sasa90:
Someone should ask for compensation because of delaying, just to see what they will respond.
[HTC U11+ Guides, News, & Discussion] wilpang:
Hey guys, I was considering ordering from HTC also but after reading the comments in this section I've decided to try Wonda Mobile but that was preorder only so I went to Ebay and got the Translucent version in 5 days ?