yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 10  Questions & Answers] Mat7907:
i meant related to widget not updating problem. emui 5.0 n 5.1 have this auto close power extensive apps and auto close background apps, it has been a problem previously causing many apps close by itself or keep refreshing cuz ram cache n running process being cleared.

in emui 8, i only found launch option, n most of its function mimicking previous emui 5.0 n 5.1 as i mentioned above. thats why i ask ether the problem still persist if its being manual launch n tick all the boxes cuz to allow apps management as it shud in android.
[Huawei Mate 10  Questions & Answers] twinsen2:
[MENTION=1223261]619619[/MENTION]

No problem on Mate 9, but Mate 10 Pro. I have both devices here.
[Huawei Mate 10  Questions & Answers] matty100147:
i had the same problem with that widget...download the StockMarkets app by Teletrader it has the exact same widget as investing and it updates ok :o
[Huawei Mate 10  Questions & Answers] 619619:
I'm 100% sure that I had the same issue with the Mate9 with Oreo, so maybe it's an Huawei-Oreo implementation issue :confused:
[Huawei Mate 10  Questions & Answers] AndroidMash:
I have the same problem with non-updating widgets. My observation is, that the scrollable part (i.e. a listview) of the widget is not updating. Anyone else noticed that? Are your non-updateable widgets scrollable?

Best regards,

Manuel
[Huawei Mate 10  Questions & Answers] 619619:
Yes, I can confirm that with my case.

I have the appygeek scrollable widget and the tiles "hidden" that need to be scrolled up aren't updating.
[Huawei Mate 10  Questions & Answers] TGUY25:
Evernote 1X1 search widget wreaked havoc on the standard launcher - constant reboots; Long press stopped working and app draw emptied. Took awhile to teach it down to a widget problem - removed the widget and all good again. Stock clock/weather widget works fine.
[Huawei Mate 10  Questions & Answers] twinsen2:
[MENTION=8381865]AndroidMash[/MENTION]

Great observation. I can confirm.

I tried several calendar widgets. All of them were scrollable and not updating after a while.

I also checked other widgets, like weather widgets, with no scrollable area. They are refreshing.

BUT, the stock calendar widget is also scrollable and it works.
[Huawei Mate 10  Questions & Answers] Mario_Wiznycia:
Same problem here on Flamingo twitter app widget. Refresh not working.
[Huawei Mate 10  Questions & Answers] gokuino:
Same problem, Mate 9 with Beta Oreo, and Mate 10.
[Huawei Mate 10  Questions & Answers] Mario_Wiznycia:
I've reported the problem to them via twitter. Hopefully it will be fixed in a future build.
[Huawei Mate 10  Questions & Answers] 619619:
The issue now seems to be fixed in build B127 !
[Huawei Mate 10  Questions & Answers] Mario_Wiznycia:
Great. Now just need B127 in the UK.
[Huawei Mate 10  Questions & Answers] AndroidMash:
For which widget you got it working now? I dont think the problem is fixed.

Anyone who can confirm if its fixed or not?
[Huawei Mate 10  Questions & Answers] buerger5:
Still the same in B127. Not solved.
[Huawei Mate 10  Questions & Answers] gokuino:
No fixing yet
[Huawei Mate 10  Questions & Answers] tboy2000:
I believe it is fixed with 8.0.0.128 firmware

Update. Not working.
[Huawei Mate 10  Questions & Answers] gokuino:
8.0.0.125 not yet, installed yesterday and same problem
[Huawei Mate 10  Questions & Answers] prosphere:
I have the same issue with my mate 10. Especialy this issue annoys me in calendar agenda widgets(huawei widget works, but it is not very usefull itself) . If for fw 128 it still not fixed, then it is a bad news. I tried to send huawei a complain, but no reply was provided :(
[Huawei Mate 10  Questions & Answers] tboy2000:
128 still not fixed.
[Huawei Mate 10  Questions & Answers] dieselhazza:
I was planning on getting the next P series device but after reading all these problems i will happily stick with sony
[Huawei Mate 10  Questions & Answers] gizmo79:
Same problem with my BLA-L29 (C432)
[Huawei Mate 10  Questions & Answers] Mario_Wiznycia:
Can I suggest everyone with this problem get in contact with Huawei.

I spoke to them on twitter and submitted the problem. If enough people complain, hopefully they will fix via an update.
[Huawei Mate 10  Questions & Answers] tboy2000:
Please provide a link so we can complain
[Huawei Mate 10  Questions & Answers] jonDough:
Please see the link below. I'm pretty sure this is the issue most of us are seeing. It seems they are freezing processes after a certain amount of time. I am not rooted so I can't confirm. If anyone is rooted can they try freezing the Phone Manager app and telling us if it works? Thanks.

https://xdaforums.com/mate-9/how-to/guide-huaweis-background-task-freezer-t3728298
[Huawei Mate 10  Questions & Answers] Mario_Wiznycia:
You can tweet [MENTION=2021504]huawei[/MENTION]MobileUK
[Huawei Mate 10  Questions & Answers] VTEChump:
I tried freezing Phone Manger with Titanium, didn't resolve my widget issues.
[Huawei Mate 10  Questions & Answers] jonDough:
Did you restart the launcher after freezing the Phone Manager? My widgets don't start updating again until I restart my launcher (Nova). Another interesting thing is that the freezing does not occur when the phone is plugged in which means this is more than likely something that is intended and not a bug per se.
[Huawei Mate 10  Questions & Answers] VTEChump:
I froze Phone Manager, deleted the widgets, rebooted, and re-created the widgets. Still no luck, widgets stop working after a few minutes.
[Huawei Mate 10  Questions & Answers] gokuino:
No solution, I have try everything, Oreo is the problem, I had the same in Mate 9 and I had to downgrade to Nougat, but in Mate 10 is not possible
[Huawei Mate 10  Questions & Answers] benbruens:
Hi all,

I have the same problem. Nova launcher does not solve it so it is not only the shell I would argue. I've issued a support ticket and referenced this topic on XDA. Let's see what happens.

Best regards,

Ben

added comment: I use the following widgets (in case you are interested):

- Gmail - No issue

- Outlook - No issue

- Google Calendar - No issue

- Google Plus - No issue (yeah I know, no-one uses Google Plus);

- Google Play Music - No issue;

- Google Weather and News - No issue;

- Stocard - No issue;

- Google Fit - Does not update continuously but the moment I touch the widget it updates the step count anyway;

- Tweetcaster - Updates after reboot but stops after little inactivity. New Tweet button in widget still works;

- NU.NL (net binnen) - Updates after reboot but stops after some inactivity. Update button does rotate for a while once pushed but does not update the news list;

- NOS.NL - Updates after reboot but stops after some inactivity. Update button does rotate once pushed but generates blank pages in the widget.
[Huawei Mate 10  Questions & Answers] jonDough:
So I went ahead and rooted my phone to test out some fixes for this issue. As VTEChump stated above just freezing Phone Manager doesn't fix the issue. The other fix involves unmounting /dev/frz in all namespaces. I have successfully tested this for the past day and it works great. So now we know the issue is that at the kernel level Huawei is freezing certain processes.
[Huawei Mate 10  Questions & Answers] vdamir78:
If it is of any help: after I change theme, all widgets refresh and work for a few hours.
[Huawei Mate 10  Questions & Answers] tboooe:
This is happening on my Mate 9 updated to Oreo. Hopefully we will get an update soon that corrects this
[Huawei Mate 10  Questions & Answers] pitapart:
Same issue on my Mate 10 pro ( c636 b128) with Nova Launcher , Pure calendar widget is not updating regularly , and sometimes ( less often ) Circle battery widget
[Huawei Mate 10  Questions & Answers] rowbaggie22:
I'm having problem with my mate 10 pro just got today not receiving notifications on lock screen is it same for others
[Huawei Mate 10  Questions & Answers] tboooe:
What apps are not updating? You may have to go into Battery >> Launch settings and manually adjust for that particular app.
[Huawei Mate 10  Questions & Answers] rowbaggie22:
They are updating I mean text messages notifications not showing up on lock screen
[Huawei Mate 10  Questions & Answers] applehater00:
Dammit I have this problem too and it is destroying my experience. I've wasted 100s of pounds I can't afford on this POS this is totally unacceptable!!!! :(
[Huawei Mate 10  Questions & Answers] rowbaggie22:
Also like to add my weather won't update I have to manual do it using stock weather app
[Huawei Mate 10  Questions & Answers] applehater00:
I've sent a message to the emui contact section but no reply yet.

What's their customer service like? This is not fit for purpose
[Huawei Mate 10  Questions & Answers] biggerbelly@hotmail.com:
Guys is this issue fixed?

It's kind of hard to to tell because of the nature of the problem - i.e. I'm not sure if widget updated because I restarted the phone (out of battery) or if the issue was actually fixed.
[Huawei Mate 10  Questions & Answers] gokuino:
My Mate 10 is not fixed yet, 125 (C432)
[Huawei Mate 10  Questions & Answers] white43:
Not fixed. C636 -131.

I use Google News and weather app. News stops updating.

I tried Google Newstand and this doesn't update.
[Huawei Mate 10  Questions & Answers] applehater00:
Update: I contacted wondamobile who I purchased from (they have always been excellent I find) asking to return the phone as it is literally the worst unusable piece of junk with widgets not updating.

They said they would look into it to see if Huawei are planning a fix.

I've contacted Huawei myself but no reply of course.

I'm just hoping that because wondamobile are based in China perhaps they may have better channels with Huawei to get to that info for me. Plus as they have a trading relationship with Huawei where they buy in bulk for them to be contacting Huawei to say "hey guys we have people returning phones over this issue" it might force them to act on it.

Fingers crossed.

Will update.
[Huawei Mate 10  Questions & Answers] tboooe:
This isnt fixed but I did get more clarity on whats happening at least for me. It seems that any widgets that are scrollable will freeze up and disappear from my homescreen. For other static widgets, I went into the battery settings and manually adjusted the launch settings. These settings now refresh for me. Here is my list of the widgets I use:

Calengoo - scrollable agenda widget (not working)

Chronus - weather and stock widget (working)

Month calendar widget (working)
[Huawei Mate 10  Questions & Answers] superkoal:
Guys, dev of this widget here: Agenda Widget

I came here because I got a lot of reports of Huawei EMUI 8 users that the widget stops updating.

There are no crash reports in my dev console, so I tried all kinds of background optimizations but none of them had success yet.

When playing around with a friend's phone (I don't own a Huawei, sorry) I found that the system is freezing background processes instead of properly terminating them. Since making it a protected app didn't help either I'm not sure how to continue from here other than just wait if Huawei fixes this. I already contacted them, but no answer yet.

I'm thinking about temporarily removing support for Huawei EMUI 8 devices if they don't fix this soon. Anyways, if you bought my app and experience this bug feel free to email me for a refund, just include your order number.

I will keep you updated if Huawei decides to reply... Also I subscribed to this thread to see if anyone receives a software update that fixes the issue.
[Huawei Mate 10  Questions & Answers] benbruens:
Your widget looks nice. Once fixed I'll check it out on my Huawei.

On another note, the widget of Huawei itself (albeit ugly as it is) does still work. I contacted Huawei on January 11, 2018 and no response whatsoever, not even a confirmation of receipt of my complaint. I have to assume that they are aware of the issue and in resolve modus but a little bit of information from Huawei would have been nice.
[Huawei Mate 10  Questions & Answers] csoonp:
So this is the cause.... All apps installed in mate 10 pro are affected by this freezing problem.. :(
[Huawei Mate 10  Questions & Answers] raist8:
Same problem with Event Calendar Widget on Mate 9 with EMUI 8. Rolled back to EMUI 5.1 and it worked again. Also I have problems with alarms (I use timely) that doesn't sound on time and reconnecting with bluetooth devices like Watch 2. I think it's the battery optimization implemented on Emui 8, it's freezing things with no sense to save battery.
[Huawei Mate 10  Questions & Answers] wbeetle:
The sad part is that Huawe's calendar widget works, but looks like crap.
[Huawei Mate 10  Questions & Answers] benbruens:
There are for me three more issues with the freezing bug.

Mobile Iron (MDM) often goes into a disconnect.

My LG G Watch R uses battery like crazy and lasts less than 10 hours on a full load;

Google Hangouts sometimes only refreshed the messages when the app is opened rather than notify me of a new message;

And still no answer from Huawei on my report made on January 11th.
[Huawei Mate 10  Questions & Answers] buerger5:
E-Mail client "nine" has an SCROLLABLE agenda-widget, which works without any problems. Strange. Most scrollable widgets don't, but some do work.
[Huawei Mate 10  Questions & Answers] gokuino:
As you say, scrollable widgets can be the problem

Enviado desde mi ALP-L09 mediante Tapatalk
[Huawei Mate 10  Questions & Answers] Tuborg68:
I had problems the other way around. After switching to Nova launcher the Emui weather widget (which is nice) kept crashing :).

Maybe the devs of Google and Huawei should gather, kick back a few cold ones and try to sort stuff out.
[Huawei Mate 10  Questions & Answers] Mario_Wiznycia:
Flamingo twitter app not scrolling for me. Just seems to stop refreshing after a reset.
[Huawei Mate 10  Questions & Answers] vdamir78:
I disabled always on display and turned fingerprint unlock off; the widgets kept updating for about 3hours before they were killed (emui usually stops my widgets after an hour when aod & fingerprint are on) . Seems that emui tends to kill background processes sooner the more of them are present. This is simply unacceptable.
[Huawei Mate 10  Questions & Answers] wbeetle:
I just got 8.0.0.129(c432) on my BLA-L29. I'll be trying it out tonight, to see if the updates work.

Skickat från min P027 via Tapatalk
[Huawei Mate 10  Questions & Answers] wbeetle:
The problem seems to remain :(
[Huawei Mate 10  Questions & Answers] gokuino:
Pufffff

Enviado desde mi ALP-L09 mediante Tapatalk
[Huawei Mate 10  Questions & Answers] gizmo79:
That was depressing. What did the changelog say?
[Huawei Mate 10  Questions & Answers] wbeetle:
Optimizing of power consumption in certain WiFi scenarios, security patches, from January 1( Not sure how accurate the translation is, i get the info in Swedish, but I think you get it)
[Huawei Mate 10  Questions & Answers] benbruens:
Reading that the next update will not fix this issue makes it very simple for me. I had 30 days to return the phone and that will now happen. Huawei not responding to support requests and the phone have such a big malfunction issue is just not acceptable. It's a pitty, the phone is beautiful in all aspect.

Good luck all!
[Huawei Mate 10  Questions & Answers] gokuino:
I do not know how huawei do not fix this....

Enviado desde mi ALP-L09 mediante Tapatalk
[Huawei Mate 10  Questions & Answers] sonydesouza:
Changelog says : optimization of battery drain in some wifi scenarios and security patch from January 2018
[Huawei Mate 10  Questions & Answers] tboy2000:
Am on 131 and still not fixed
[Huawei Mate 10  Questions & Answers] el.eco:
just shame on huawei and nothing else :(
[Huawei Mate 10  Questions & Answers] gokuino:
Maybe it will be fixed on 189...

Enviado desde mi ALP-L09 mediante Tapatalk
[Huawei Mate 10  Questions & Answers] rogerinnyc:
Having waited in vain for a Huawei fix, I went ahead and rooted my phone using Magisk and the fantastic tools and instructions in the thread posted here by [MENTION=1097168]mankindtw[/MENTION]. Then, I used Titanium to freeze the system app "Power Genius." Voila. Widgets now update (including my scrollable Calengoo agenda widget). Plus I can use GMD Gesture Control (although I had to make that a system app) and Kinscreen, without either of them dying all the time. So far, the effect on battery life seems to be negligible, although I am still testing (and also installed Greenify, which I had avoided doing since the Huawei power management system was so aggressive already).

Cautions though: To root, you need to unlock your bootloader (which wipes all data, so make a HiSuite backup first); do not try to relock your bootloader afterwards, you'll get a boot loop (i.e., being rooted means your bootloader will be unlocked). Using Magisk, you have to approve any app's SU permissions, so I don't think this is a material security risk, but I'm not an expert. It also gives you a permanent ugly splash screen (warning that your phone is unlocked and unsafe) each time you reboot -- I'm kind of OCD, but I've gotten used to it already.
[Huawei Mate 10  Questions & Answers] gokuino:
Thanks!! Tell us if all is ok!!

Enviado desde mi ALP-L09 mediante Tapatalk
[Huawei Mate 10  Questions & Answers] abrahamjones:
Hi [MENTION=8779229]gokuino[/MENTION] , how are your thoughts so far?
[Huawei Mate 10  Questions & Answers] PMoto:
I Found something.....

If the screen resolution is FHD, the scrollable widgets work better...

Yesterday, my news widgets were 2 days delayed, and not updating. I change the phone screen resolution in settings from WQHD to FHD, and even without reboot, as for magic, the widgets get instantly updated... and working fine.

However, the calendar scrollable widget is not updating today...

Is this strange or what???
[Huawei Mate 10  Questions & Answers] rogerinnyc:
Just reporting that (i) rooting with Magisk, (ii) freezing "Power Genius" system app with Titanium, (iii) installing Greenify and deep hibernation mode, and (iv) whitelisting the apps I want to update as widgets or otherwise not to be frozen -- has all worked very well for me. I am now a happy camper, with appropriately refreshing widgets, including scrolling calendars.

I've tested battery time, using auto-brightness and smart resolution and am generally finding that my screen on time hasn't changed; my standby time maybe (but only maybe) has decreased a bit.

Attaching a GSAM screenshot, at 25%, which extrapolates to 8 hours SOT and 36 hours total time. In truth, I find the battery goes down faster further down the percentage scale, so my guess is that I'll probably end up around 6 hours SOT and something like 30 hours total time. But, still, way better than my prior phone. Plus I'm rooted and loving it.

Your mileage may vary -- and any decision to root is, of course, yours alone. See some of the cautions in my earlier post.
[Huawei Mate 10  Questions & Answers] tdamocles:
I'm looking into getting the 10 pro and it look as though they haven't fixed this problem since emui 5.0. I had a Mate 8 that had similar problems. You guys that are having freezing problems, are you on stock launcher? If you are on something else maybe whitelist the launcher, remove battery optimizations for that launcher. Also, back when I had the Mate 8, I used PROFESSIONAL REMINDER which fired off audio at your set intervals but the app never stayed running in the background. I had to root and put it as a system app to get it to work properly. Is that app working now on the 10 pro?
[Huawei Mate 10  Questions & Answers] vdamir78:
I am really tempted to root mine, but I already got used to refresh my theme or icons, which, in return, reanimates all widgets... And then they work, for a while...
[Huawei Mate 10  Questions & Answers] Sho-Bud:
In Oreo, there still is an option for apps to ignore battery optimizations, it's a bit hidden.

I', trying if it helps with the widget of aCalendar+.

The setting is under: Settings > Apps > op the bottom click Settings > under Advanced, click Special Access > than op top Ignore Battery Optimizations.

Click on the small triangle on the right to, choose All Apps. Than you get a list of all apps, in which you can change the setting.

Not sure if this cures the problem, but who knows......
[Huawei Mate 10  Questions & Answers] wbeetle:
Doesn't cure the problem :(

Skickat från min P028 via Tapatalk
[Huawei Mate 10  Questions & Answers] HellRoot:
Any fix for this on non rooted phones?
[Huawei Mate 10  Questions & Answers] abrahamjones:
Rooted with SuperSu. Widgets are back, thanks for the info. I needed Gravity app, converted it to system app now it works too.
[Huawei Mate 10  Questions & Answers] vdamir78:
So, what Huawei needs to do is they basically have to make the already existant "ignore battery optimatization" actually work what it was supposed to do. I wonder when will they fix this.
[Huawei Mate 10  Questions & Answers] Mikaelwikner:
I use Nova launcher. Some widgets are working for me and some don't. Chronus widget that I use for clock, weather and news updates perfectly. Maybe it works because the clock keeps it awake. Other widgets updates when I restart Nova.

Skickat från min BLA-L29 via Tapatalk
[Huawei Mate 10  Questions & Answers] rowbaggie22:
Why do I keep getting this stupid message every time I try to update weather

No location is not disabled its on low setting
[Huawei Mate 10  Questions & Answers] eliask:
Regarding this issue of widgets stop being updated after some time, I had also faced it while I was in .127 and later after updated to .129 (BLA0L29, C432).

However, after enabling all notifications in Lockscreen (Settings>Apps & Notifications>Notification Management then the 3 dots on the upper right corner for Lock screen notifications) my widget (I am using "Your Calendar Widget") started being updated and has been since the last 2 days. I hope this is not something temporal and it will continue this way.

I thought to update you all, in case this is of any help.

I will also continue monitoring this the next days and post any update from my side (positive or negative).

EDIT: Unfortunately it stopped being updated in the afternoon
[Huawei Mate 10  Questions & Answers] sviraci:
I have changed the unread (count) Badge icon to the notifiaction dot. Since then, the widgets are working?? Even if i switch back to the unread count Badges.

I will take a look at this and give you Feedback if it works for longer time.

Sorry for my bad english.

Ok, doesn't work for a long time. :(
[Huawei Mate 10  Questions & Answers] vdamir78:
It so frustrating that Huawei is not taking care of this...
[Huawei Mate 10  Questions & Answers] applehater00:
I detest Huawei now and will never buy another Huawei product.

The Mate 10 is my second Huawei phone. I gave the Mate 9 to my wife. A great phone, but it ruined our holiday when we couldn't access the data roaming screen to enable roaming. It just woudn't work. Seemingly a well known intermittent problem according to others and the only fix was to do a hard reset which took hours with all the backing up etc needed.

Now I have the Mate 10 and this ghastly problem has surfaced straight aaway. I've missed tasks, important work emails, meetings all because I stupidly trusted that widgets would update as usual with the new phone. No such luck.

It worries me that noone in thsi whole thread as far as I can see has come up with a lasting solution.

The latest update doesn't help either.

I understand problems happen but the least I'd expect would be a RESPONSE from Huawei. I've contacted them in several ways but they've COMPLETELY ignored me. This is what is so concerning: horrific customer support.

The place I bought it from are very good and will of course accept the return but are hoping to get an answer from Huawei. They're waiting till the end of the New Year period to see what Huawei says. If they're not getting any joy I'm returning it and won't ever touch a Huawei product again.
[Huawei Mate 10  Questions & Answers] gogega:
EMUI is a pest.

Had a Mate S once, terrible device and software. NEVER AGAIN!

Huaweil will never learn anything.

This software ruined my running-tracks with Runtastic from a whole year.

With my Lenovo P2 i'd never such issues once again.