[Essential Phone Guides, News, & Discussion] jmphillips76:
ok this is going to be a rant of randomness, over the past several months I've had a few flagship phones I will start off by saying that the LG G6 was a pretty decent phone overall it didn't have the latest and greatest Snapdragon processor but it was still pretty powerful it didn't have the greatest image processor available at the time, yet it took some really nice pictures overall, but the G6 did have a very respectable screen and a good "footprint" I am with Sprint so I got it 50% off so I paid it off and turned around and sold it on eBay to cover the payoff price. I then went with the Samsung S8 which did have the latest Snapdragon chipset and a great image sensor with an awesome amoled screen, but the way I tend to hold phones with the edges of the phone being part of the screen I inadvertently would have issues and with the overall appearance of the S8 putting a case on to keep this from happening took away the beauty of the phone. As with the LG both phones have IMHO awful looking UI even with all the different themes, I still couldn't find the perfect setup so it got sent back. I then ended up with what I would consider the best overall phone for 2017 the HTC u11, beauty and a powerhouse with the best camera of the three. I have always been a fan of HTC and the Sense UI but the u11 is just a little to big of a phone but it had great battery life a great camera and I was genuinely impressed with the quality.... but once I seen the Essential Ph-1 and how small of a footprint it has with Stock Android and the list of awesome build materials with the "ceramic" back, "titanium" frame and "dual camera" set up with "image fusion" technology and 200% something something about light I think that they have on the website.... I bought into the hype of the camera since I had the G6 with the same image sensor times two one being monochrome, I figured that with the better Snapdragon chipset and one being monochrome that it could possibly produce pictures between the quality of the G6 and the U11 but in reality the stock camera app creates pictures that look to be from a midrange device with the occasional decent shot. I think the software will get better but it is the hardware that I have been having the issues with, to start with the LTPS screen is a very nice looking screen even though I wish it was a oled/amoled for the contrast and the true blacks but my particular screen has light bleeding from three of the four corners with the lower right corner by the recent apps button being the worse.... and viewing content that spot gets annoying. My only other issue is the speaker earpiece grill which currently is two holes that collect pocket lint and debris.... and to make it horrible how do you clean these two holes without hurting the earpiece.

With that being said I reached out to Sprint and told them my issues, the first lady recommended that I take the phone to a local Sprint corporate store and they should be able to help me with the situation since the phone has a 1 year factory warranty, I took her advice and drove 40+ miles one way to the Sprint store on William Penn Hwy in Monroeville only for the lady at the store to say "I don't see the problem" me being tired from the long drive through Pittsburgh traffic and not really wanting to argue about the manufacturing defects of the screen I left. I later chatted with Sprint again about the issue and they recommended that I get in touch with Essential support, so I email Essential and they tell me that they will repair the earpiece but Sprint has to deal with the LCD panel defect. So I chatted with Sprint technical support and they say that I don't have phone insurance..... I am like really no **** I know that I don't I also know that I am not the reason for either of these issues and that the phone has a 1 year warranty....

So how hard would it be for me to take this phone to a Sprint store and swap it out for one and Sprint send this one to Essential for the warranty. Sprint keeps telling me that Essential is how I get this issue resolved and Essential keeps saying that Sprint will have to handle the issue..... I just want my issues fixed this phone is pretty awesome and with these issues fixed I can live with the below average camera