yashsingh1/xdaforums huggingface dataset:
[HTC U11+ Guides, News, & Discussion] yaninowe:
HTC are not really doing good job here. for start, they have not given any sort of indication as to when the shipment will take place. THis is really bad practice which does not else other than to steer customers away from the the sale. At the moment they have earned the credit with U11+ and lots of people including myself have decided to jump on the U11+ train. However, given that HTC cannot commit to any date at all I am more and more tempted to give this seller a go:

https://www.ebay.co.uk/itm/NEW-HTC-U11-Plus-2Q4D100-6-0-4GB-64GB-12MP-LTE-UNLOCKED-AMAZING-SILVER-/253282338481?_trksid=p2385738.m4383.l4275.c10

Cheaper than HTC UK by another 10%. I know warranty et all but there's PayPal.
[HTC U11+ Guides, News, & Discussion] Prot02018:
While I agree with everything you've said, the reason that one on eBay is cheaper than HTC UK is because it's the 4GB/64GB version. Only the 6GB/128GB version will be available in UK.

I have the Chinese 6GB/128GB version and only Taiwan offers the smaller 4GB model.
[HTC U11+ Guides, News, & Discussion] yaninowe:
My bad! Wrong link! The same seller offers 6gb/128gb combination for similar price to HTC UK
[HTC U11+ Guides, News, & Discussion] Phil750123:
A day after I ordered the phone I ordered 2 extra 3.5mm to usb c adapters, the order total was £13 used standard shipping (you cant actually select anything else)

and I got a text on the evening saying your order will arrive tomorrow, then the morning you get a dpd hour time slot which you can track the driver. Basically the best shipping there is in the UK!
[HTC U11+ Guides, News, & Discussion] Karas1988:
I think the dates they`re giving us are a bit random.

In Italy they told they are not going to deliver the device before Christmas, in the UK they told me they already started shipping (and it was Monday 4).

Has anybody received the device doing the preorder in UK?

That`s my chat with UK support team

Me:

I just heard that HTC Italy has some problems with the HTC U11+ and it will be available after Christmas. Do you have the same problem here in UK or I will receive my order soon?

Kay

No we do not have problems with the phones or delivering them.

You: do you have any idea when I should receive it?

You: i ordered it on Friday, black friday

Kay: I am afraid not, however we started shipping the phones already and once it is shipped to you an email with the tracking number will be sent to you.
[HTC U11+ Guides, News, & Discussion] ronak47:
I hate to say it but I call bull**** as I've been told a similar thing which I find strange as I ordered mine first thing on the morning of the 20th.

I'm seriously thinking about cancelling as HTC have been nothing short of shoddy.
[HTC U11+ Guides, News, & Discussion] s4vva:
This is turning into quite a mess. Really by now we should all have expected shipping dates based on our order times. 'Shipping some time in December' doesn't cut it when it's the 8th December today.... What would make this even worse is if in January they launch the other colours too.....

Does anyone know which colours the U11 was launched with and how long it took for the other colours to become available?
[HTC U11+ Guides, News, & Discussion] akamrans:
I can see option to view my invoice on HTC's order tracking page, which was not previously available. I used to see a message saying that my invoice will be available here soon. This could be the sign.

I ordered mine on 20th Nov
[HTC U11+ Guides, News, & Discussion] paatha13:
I’ve already stop hopping for anything.

HTC totally screw up there’s no doubt about that.
[HTC U11+ Guides, News, & Discussion] Phil750123:
They do this with every launch, the support teams on chat know nothing and just lie . HTC don't want to give a false date and not deliver. As long as it comes before X mas it's ok by me. But I do wish I didn't sell my phone so quick and waited !
[HTC U11+ Guides, News, & Discussion] Karas1988:
Bottom left I have "View Invoice" but when I click it gives me "Server error"

Under product name I see the name of the device and then "boxed shipment".

I ordered mine 23rd Nov.
[HTC U11+ Guides, News, & Discussion] medicineman004:
Yes called customer services yesterday and he said it will be out by christmas to all pre orders. Then he offered a 10 percent off voucher which did not work. So dont know whether the info was genuine or not.
[HTC U11+ Guides, News, & Discussion] paatha13:
Well if those 10% off included to the 629£ would be better as rewards of our long long patience .:p
[HTC U11+ Guides, News, & Discussion] medicineman004:
I know and I tried that. But when it did not work i just got so fed up as I had cancelled one pre order and then just could not not have a HTC u11plus so had called them to place another order and then just ordered a note8 after i had cancelled a previous note 8 order. Confusing and diabolical.
[HTC U11+ Guides, News, & Discussion] Karas1988:
From HTC Twitter account:

HTC U11+ Shipping Update: Deliveries are expected to commence in UK from 20th December. This may be subject to change. We will keep you updated. Thanks for your patience.
[HTC U11+ Guides, News, & Discussion] aaatoel:
So it will be extremely difficult to have something in our hands this year...
[HTC U11+ Guides, News, & Discussion] DalaRille:
Haha! Can it possibly become any more unclear? Expected... commence... from 20th... but... may... change?

Ok, well thank you HTC,

now we know... absolutely nothing more than before. :eek:
[HTC U11+ Guides, News, & Discussion] paatha13:
Well I’ve just order Note 8 and receive it by Wednesday and probably will cancel my order.

One little chance of keeping my order is by sent them a message asking to provide 10% further discount if shipment goes after 15th of month as loyal customer and if answer is negative I would demand my order to be cancel.

I think everyone we should do the same.

If we are more than 15-20 customer who had order from 20th of November you’ve got many chances for providing us 10% extra discount.
[HTC U11+ Guides, News, & Discussion] lebigmac:
It would be great to get a 10% discount for the long wait time but I doubt that they will grant it. They need the cash to do research for the U12 and U13 and others.
[HTC U11+ Guides, News, & Discussion] jaju123:
I cancelled my preorder and got a oneplus 5 for half the price.

I just can't buy a snapdragon 835 phone for £620 when there's the 845 phones coming out in Feb or March next year with enhancements like 4k 60 fps HDR video, etc. Then ill want to upgrade anyway.
[HTC U11+ Guides, News, & Discussion] Phil750123:
It next day shipping so I expect those who ordered early should be getting it by Thursday/Friday.

So I expect loads of arguements from people who get the phone before others who pre ordered before them.

I for 1 know I am one of the first to pre order so I best be getting it first !!
[HTC U11+ Guides, News, & Discussion] paatha13:
I hope HTC keep an order line and first batch to be shipped to earlier customer order 20th of November.
[HTC U11+ Guides, News, & Discussion] lebigmac:
ahahaha I bet I will get my phone before you guys! Even though I ordered only on the 26th of November!
[HTC U11+ Guides, News, & Discussion] PhilipTS:
Today I checked my order details and the description has changed !!!

It used to be

HTC U11+ Ceramic Black (128GB) Dual Sim

* Boxed Shipment

and now it's just

* Boxed Shipment

Is this just in my order? Did anybody else notice something like this?
[HTC U11+ Guides, News, & Discussion] paatha13:
I think it’s something you should not give any attention.

Mine too.
[HTC U11+ Guides, News, & Discussion] Phil750123:
Yer mine says the same.

Interestingly the HTC UK website now shows it as out of stock, proves they must be having supply issues somewhere.
[HTC U11+ Guides, News, & Discussion] Karas1988:
I had a chat with HTC UK and they said they are aiming to start shipping on 20th but they are using a standard delivery that takes from 3 to 5 business days, so there is no way we can get the device before Christmas.
[HTC U11+ Guides, News, & Discussion] codrin.brustureanu:
I talked to them on Monday as well, and what they told me is that they send all pre-orders using next day delivery, and that's why they think they'll be able to deliver all the phones by Christmas. So... someone's being lied to :))
[HTC U11+ Guides, News, & Discussion] ferdzso:
I didn't order on the UK site, so I don't know, but are there multiple shipping options? for me I had Standard (free) and Express shipping (don't remember how much it cost). if they ship everything with ND Shipping, those who picked express payed for nothing
[HTC U11+ Guides, News, & Discussion] codrin.brustureanu:
There's only one delivery option
[HTC U11+ Guides, News, & Discussion] Phil750123:
I ordered 2 3.5m adapters on the same day, total order of £13 and they used DPD next day shipping, as they did with my htc 10 2 years ago. So I suspect it is next day shipping.

There not going to ship a £600 phone via a 3-5 day service as the insurance will be tiny for those type of things.
[HTC U11+ Guides, News, & Discussion] Karas1988:
When you preorder the device only standard delivery is the only option ( but as Phil said that could be a express delivery anyway).

Yes they just don`t know anything

HTC chat

Kay: We are aiming to start shipping from the 20th of December.

You: Otherwise if it means you start shipping from 20th there is no way I can have this before Christmas

You: ok start shipping then. Is it a standard delivery or express?

Kay: Standard, it takes from 3 to 5 business days.

Kay: from the day it is shipped.

You: so we all receive the device after Christmas

You: are we getting a sort of compensation for that?

You: Everybody will be on holiday or visiting parents so we will actually get the device in January

You: or small gift?

Kay: We are aiming to ship the phones by the 20th of December. however i do not have any other information.
[HTC U11+ Guides, News, & Discussion] Phil750123:
Yer we only had standard shipping to select so it will be next day so dont worry.

Had it confirmed today as well HTC UK still saying the 20th Dec and it looks like some other countries where it has been delayed have got emails which we havent had?

I suspect what happening is the originally quoted date of 15th is when the depot in Netherlands will get the devices, they will ship a load over to the UK being expected 19th and then they go out the UK warehouse on the 20th. Most early pre orders getting either 21st or 22nd. So expect a text message on Wednesday night with the delivery info.
[HTC U11+ Guides, News, & Discussion] Galactus:
They better prioritise. I ordered and had bought within 1 minute of pre-order being open lol. They haven't charged me yet though. I used my credit card so if they try and take the piss, I'll simply chargeback and get my money back. Also if I need warranty and they try and fob me off, chargeback lol.
[HTC U11+ Guides, News, & Discussion] Phil750123:
What time did you get your order confirmation email, thats the key time really.

Yer i did the same as paypal it takes the money straight away which is stupid for pre orders! I imagine charges will come out once its classed as dispatched.
[HTC U11+ Guides, News, & Discussion] Galactus:
Got my confirmation at 7:55.

Yeah, to hell with PayPal for pre-orders lol, taking money immediately. No chance.
[HTC U11+ Guides, News, & Discussion] jugglingandroid:
Just been on HTC live chat to ask the question whether UK shipping has been delayed like the rest of Europe seems to have been and I was told "Its not confirmed yet if there is a delay or not once there is a change you shall be notified by an email" . Fingers crossed.
[HTC U11+ Guides, News, & Discussion] Karas1988:
Yes in HTC chat they don`t know anything (9 days ago they told me they already started shipping and that some customers have already received the device). If they should start shipping tomorrow they already know if they are going to deliver the devices on time or not. It`s just in the chat that they don`t know anything, they are just a technical support if something goes wrong with the device.

I think if we haven`t received the email as all the other countries we should be fine.
[HTC U11+ Guides, News, & Discussion] Phil750123:
Lets hope so. From past experience with the HTC 10 pre order they actually took the money a good few hours before I got any shipping notification. So I think the first sign we will see

is money being taken from those who used credit/debit cards, so keep an eye.
[HTC U11+ Guides, News, & Discussion] codrin.brustureanu:
I don't know what to make of that... what they said is that we're going to receive an e-mail 2 days before the order is shipped. Seeing that no one received it, I can just assume that we're going to receive the emails starting tomorrow, which means they'll ship starting Friday. But... I doubt there'll be any shipments delivered on the weekend, Monday it's Christmas, Tuesday it's boxing day, so maybe... first pre-orders will get to a lucky few starting next Wednesday. I doubt we'll get our phones this year
[HTC U11+ Guides, News, & Discussion] Phil750123:
Just got this, so assume means its shipping today?

Thank you for ordering on HTC. The release date for the preorder product has changed. The product listed below will now be available on 20 December 2017.

Product ID: 5144844100

Product Name: OCEANMASTER#DUGL,SKU,HTC,English-WWE,GENERIC,WEND,6G/128G,Ceramic Black

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,

HTC Customer Service
[HTC U11+ Guides, News, & Discussion] Phil750123:
looking good for despatch today
[HTC U11+ Guides, News, & Discussion] Galactus:
I think we have lift off boys
[HTC U11+ Guides, News, & Discussion] s4vva:
also received the same email. I ordered on the morning of the 20th.

PS you might want to remove your personal information from your post.
[HTC U11+ Guides, News, & Discussion] BritSwedeGuy:
They're processing payment ready for shipping.
[HTC U11+ Guides, News, & Discussion] akamrans:
Payment have been taken from my card today, things looking good
[HTC U11+ Guides, News, & Discussion] Phil750123:
Yup my payment is now pending form the credit card.
[HTC U11+ Guides, News, & Discussion] s4vva:
same for me. Party time!
[HTC U11+ Guides, News, & Discussion] Phil750123:
yup, should get a text at some point this evening saying you have a htc delivery for tomorrow :)
[HTC U11+ Guides, News, & Discussion] Phil750123:
Not impressed, no shipping info, no update at all from HTC yet they have taken the money!
[HTC U11+ Guides, News, & Discussion] s4vva:
looks like they prioritised the international orders first which is understandable. just hope they dispatch tomorrow at least.
[HTC U11+ Guides, News, & Discussion] ronak47:
I’m sorry but I don’t agree with your view on international orders being prioritised being ok.

They have been farcical throughout this whole process and deserve any and all negativity towards them. I’m so frustrated that I am genuinely thinking of cancelling my preorder irrespective of how much I want the device!!!
[HTC U11+ Guides, News, & Discussion] s4vva:
I agree this whole thing has been a complete balls up by HTC but if they have a stack of phones here in the UK and they can either ship to UK first or EU first it makes sense if they choose EU. That way everyone should get them before christmas.

In reality given how late it is they should have just hired more staff and got all the orders out today. We are getting closer and closer to the S9/S9+ launch and I am not sure how I feel about the U11+ anymore.... In no way am I defending them they have handled this terribly from the start.
[HTC U11+ Guides, News, & Discussion] Galactus:
I too am annoyed at the launch but to be honest, S9/U12 etc can all go away. None of them are going to give us 4k mAh devices. That is my biggest appeal for the phone. The U11 gave me good battery life but 4k mAh is a different beast. The only other device I considered was the Mate 10 Pro because again, big 4k mAh battery.

Even with optimisations next year, a 4k mAh phone is a 4k mAh phone.
[HTC U11+ Guides, News, & Discussion] s4vva:
Oh for sure, I love the idea of the U11+, I have pre ordered on the first day after all. I am sure the S9+ will have around 3500mAh which isn't a huge difference, not forgetting a headphone jack and the best screen. I am still excited for the U11+ but it's just nice to think you have the latest and greatest handset even for just a few months, now it feels like that will be for just a few weeks.....
[HTC U11+ Guides, News, & Discussion] Galactus:
Still nothing for a single person in UK? What a joke
[HTC U11+ Guides, News, & Discussion] s4vva:
nothing for me, it's not looking good for tomorrow. I can't see HTC paying extra for a Saturday delivery (DPD charge extra) although they should! The charge on my card still shows as 'pending' also. Absolute **** show.
[HTC U11+ Guides, News, & Discussion] andybg40:
HTC rep told me deliveries will be shipping from 20th to 25th for UK, so a six day spread to cover their a$$. Wouldn't expect it until this time next week earliest.
[HTC U11+ Guides, News, & Discussion] Galactus:
LOL by that time I just end up with Mate 10 Pro............
[HTC U11+ Guides, News, & Discussion] andybg40:
Currently running that device, you wont regret it, mega! Drop Nova on it with Pixel 2 icon pack and you love it.
[HTC U11+ Guides, News, & Discussion] Galactus:
Does it lag? seen some things about display not being that responsive on the Mate 10 forums?
[HTC U11+ Guides, News, & Discussion] s4vva:
If I don't receive mine before christmas I will just get my S7 battery replaced and hold out for the S9+
[HTC U11+ Guides, News, & Discussion] Galactus:
HTC Chat Rep
[HTC U11+ Guides, News, & Discussion] andybg40:
I've not had that issue myself, but I guess it depends which firmware people are on and possibly model, as pro and 10 have different resolutions. I always drop my animations to 0.5 on every phone, which makes it seem even more responsive and quicker. Only manufacturer that doesn't apply to per say is Sammy, always laggy no matter what.
[HTC U11+ Guides, News, & Discussion] s4vva:
thanks for the update it's unbelievable that even at this point they have no idea what is going on. Seriously they should be able to give a straight answer....
[HTC U11+ Guides, News, & Discussion] Galactus:
Trying to find a UK source that is cheaper than £699 (for the pro) apparently the none pro version isn't optimised for UK networks? Will need to do some research

---------- Post added at 12:03 PM ---------- Previous post was at 12:02 PM ----------

yeah I directly asked will I get the tracking TODAY and they said they don't have that information lol.
[HTC U11+ Guides, News, & Discussion] ronak47:
Just got this text.... It's finally coming!!!!
[HTC U11+ Guides, News, & Discussion] Galactus:
lift off in the UK finally. DPD just text me that delivery is coming tomorrow morning
[HTC U11+ Guides, News, & Discussion] themrmotivator:
Just got my text too :good:
[HTC U11+ Guides, News, & Discussion] s4vva:
got the text from DPD woo-hoo
[HTC U11+ Guides, News, & Discussion] Phil750123:
Woop woop! about time.
[HTC U11+ Guides, News, & Discussion] Karas1988:
I just received a text message from HTC saying that my order will be delivered 22 Dec by DPD.

No email received and no tracking code on findmyorder.com but the text message contain a link to DPD saying that they`re expecting my order shortly.

Ordered on 24th Nov on HTC UK.
[HTC U11+ Guides, News, & Discussion] mick1475:
Same here. Yay!
[HTC U11+ Guides, News, & Discussion] Phil750123:
Just to add, you will get a text late tonight/tomorrow morning with an hour time slot, and you can track the driver all day long. Though tracking is about 5 mins delayed.
[HTC U11+ Guides, News, & Discussion] jugglingandroid:
I phoned and cancelled 10 minutes ago and now I just got a text from DPD. Doh!
[HTC U11+ Guides, News, & Discussion] kujoswrath:
Just got my text too... HYYYYPEST HYPE!
[HTC U11+ Guides, News, & Discussion] Galactus:
Arriving before lunch time. Seems I have a local DPD driver, since it has been the same guy the last three DPD deliveries in a row
[HTC U11+ Guides, News, & Discussion] Phil750123:
Ergh, i have to wait until 1pm-2pm to get mine! Going to be a long morning!
[HTC U11+ Guides, News, & Discussion] matty538:
No confirmation of a delivery time for me yet, and the website still says between 6am and 10pm. Start work at 3pm so I'm going to have to rearrange which will mean new year until I get it. Not happy.
[HTC U11+ Guides, News, & Discussion] Karas1988:
Got the phone!! Bristol.

Sooo beautiful!!

---------- Post added at 12:06 PM ---------- Previous post was at 12:00 PM ----------

WTF

I got an EU charger and not the UK one.

---------- Post added at 12:22 PM ---------- Previous post was at 12:06 PM ----------

I contacted the HTC support chat and they're going to send me the UK charger.

The phone is model 2Q4D100, it seems the Taiwanese version

Bah, please let me know what if you have the charger and what's your model.

I'm tempted to return it since I don't want problems with band connectivity, firmware, software updates and so on.

But if you get the same model or there is no difference then I'll keep it
[HTC U11+ Guides, News, & Discussion] Phil750123:
I'll let you know once i get mine, i imagine they are all the same. Would explain why wifi calling doesnt work then, they literally havent changed it at all and are just sending the same phone all over the world!

how many updates did you get?
[HTC U11+ Guides, News, & Discussion] s4vva:
I really hope this wont be the case, otherwise we could have all ordered from Wonda.
[HTC U11+ Guides, News, & Discussion] Karas1988:
no updates at all.

Android security patch level = 1st October 2017

Software number = 1.10.401.23

Android version = 8.0.0

---------- Post added at 12:47 PM ---------- Previous post was at 12:46 PM ----------

Exactly.

The only thing that she said is that if you buy the device from HTC UK you have their warranty that you don't get if you buy from Wonda
[HTC U11+ Guides, News, & Discussion] Phil750123:
We get 2 years warranty dont forget so not a massive waste. EU laws do benefit us.

Though its also the law for everything to come with a UK Plug so surprised they dropped the ball on that one.
[HTC U11+ Guides, News, & Discussion] s4vva:
2 year warranty is a biggie so that's a good point. I am just bitter about not getting the translucent version....
[HTC U11+ Guides, News, & Discussion] Karas1988:
Guys, I've found the UK charger. It's outside the U11+ box but inside the big box (under the paper).

We have an EU charger inside the U11+ box

So make sure not to bin it :)
[HTC U11+ Guides, News, & Discussion] andybg40:
Annoyingly HTC have done a Huawei and swapped SIM tray for single, but phone thinks it's dual SIM, so have number 1 showing permanently above signal bars. Any ideas how to remove?
[HTC U11+ Guides, News, & Discussion] Phil750123:
Got mine about an hour ago, and yes same as you not a "uk" version.

Impressed so far, didnt realise it was in a aluminium shell type thing, the liquid/glass back is actually really really nice, speakers are top notch, so lets just see about the rest.

Only downside i noticed where the little strips on the top and bottom had marks on them, only tiny and if it was a shop i would take it back, but as this was so hard to get hold off i can live with it.
[HTC U11+ Guides, News, & Discussion] Phil750123:
what do you mean, mine has 1 sim slot and then another for sd card/sim.
[HTC U11+ Guides, News, & Discussion] andybg40:
But the phone is a dual SIM. Check your settings. They've removed the dual SIM tray and replaced with a single SIM and sd tray. Software doesn't know that so has a small 1 showing above your phone signal bars.

Sorry, just read your message again. Is the tray a dual SIM too? I can't get one to fit correctly?
[HTC U11+ Guides, News, & Discussion] Phil750123:
it goes side ways to the sd card.

Theres a little card in the box with a picture in :)