yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] Jonathanlc2005:
I forget where I read it but it had to do with a change in material. It 2 grams heavier from the post but it felt alittle heavier than that. I'll have to find the post I read it from.

The ceramic isn't slippery on this one. The last one I had issues where it slipped from my hands easily and worse when they were dry. This one at least my fingerprints don't slip easily from the phone
[Essential Phone Guides, News, & Discussion] rootuser11:
yes, essential does replace your broken phone for $200. contact them now.
[Essential Phone Guides, News, & Discussion] troublecro:
Any QC3.0 charger can deliver 3A to a QC3. 0 phone over A-C cable with ease
[Essential Phone Guides, News, & Discussion] knome:
By all means I'm sure edge cases exist where the phone performs better than the competition in certain settings but this wouldn't be a widespread and widely discussed issue if it's "probably just me". I mean come on, this is XDA, you should know better than "it works fine for me, so I can't be a real problem"

I'm happy it works satisfactory for enough for some people that this isn't a catastrophic issue. I hope they succeed to make more phones. But radio signals don't travel well through titanium... This is physics, not a personal opinion.
[Essential Phone Guides, News, & Discussion] gflexstump:
Did not know this.
[Essential Phone Guides, News, & Discussion] superior8888:
Threads like this exists in every forum. Doesnt matter the phone really.

Skickat från min PH-1 via Tapatalk
[Essential Phone Guides, News, & Discussion] mackentosh:
Essential phone >>>>> Pixel 2
[Essential Phone Guides, News, & Discussion] bL1X:
So, I sent support an email about the $199 replacement. It is true. I then asked about the Friends & Family $200 credit (that I just read about here) and if it could be applied in this situation. They said yes, but that credit if not claimed prior to November 15th no longer existed. I asked how I was supposed to know that a credit was being issued, and no response yet.

So, I'll post that question here...How did everyone get notified of that credit. I purchased my phone first week of September at the full price. After an exhausted search of my email, I can confirm that I never received an email about a credit.
[Essential Phone Guides, News, & Discussion] Mike02z:
I'm keeping my PH1. I got it for 449 and used 250 in Best buy rewards and gift certificates. It's a steal at that price. I really like the plain Android OS and the design and look of the screen. The camera needs work but Essential has been pretty good with updates.
[Essential Phone Guides, News, & Discussion] bL1X:
They denied my request for the $200 credit since I was a few days late requesting it even though they admitted to only advertising it to social media and some forums. I asked why not to the actual emails associated with the orders for their phones and didn't really give me a straight answer. Probably because they didn't want to credit everyone that paid full price. He said he'd be glad to replace my phone for $199. I considered it for some time and decided no thanks, since $900 is far more money than I'm willing to give to such a shady company.
[Essential Phone Guides, News, & Discussion] bigmook:
I do not feel they are shady. They are handling their business. you missed the qualification dates. You are not special if they make an exception for you they have to make one for everyone. We're you happy with the phone before?
[Essential Phone Guides, News, & Discussion] bL1X:
Did you think I'm calling them shady because they didn't give me $200 dollars? Did you read the original post?
[Essential Phone Guides, News, & Discussion] bL1X:
How many grants do we give a start-up before we start calling them out. I know some of you are happy with your PH-1s but seriously, you have to admit that Essential Products is not exactly a customer friendly mobile phone manufacturer...right?
[Essential Phone Guides, News, & Discussion] Evokee:
what are your intentions here, bl1x?

it just sounds like you are really upset about Essential in general and spread hatred towards the device.

If you don't like it, i recommend moving on to another manufacturer.

I am very much in love with my phone and don't regret the buy at all.
[Essential Phone Guides, News, & Discussion] superior888:
What do you mean by customer friendly?
[Essential Phone Guides, News, & Discussion] nrage23:
I have only contacted them once and they responded within an hour via email. I ordered my phone early on the Monday after the price cut. On Tuesday afternoon I had not gotten any shipping information so I emailed them about shipment(I am spoiled by Amazon I guess). They responded with in about an hour with shipping information. About an hour after that I got the official shipment email. I feel they were customer friendly in my case. I have not yet had any major issues though.
[Essential Phone Guides, News, & Discussion] spotmark:
I had plenty of bad things to say about them during the initial launch. Customer service was abysmal at best. However, now that the rollout is over, and they've had time to do some catching up, I'm quite happy with their customer service. Response times are certainly acceptable, and they've released all the factory files like they said they would. I hope the company survives, and I look forward to using other devices from them in the future.
[Essential Phone Guides, News, & Discussion] bL1X:
You're absolutely right. I think I meant this to be a thread for those of us that have had similar experiences to me, as well as, a warning for those that are considering purchasing a PH-1. I probably should have stated that upfront since the thread turned into a defense of Essential Products. I'm glad some have had great experiences with their PH-1, but my experience was not. Some posts were helpful and their was at least one on the first page that absolutely wasn't.

So, yeah, this thread didn't go as I planned so if a mod wants to close it, he/she can. I won't be back to the Essential forum.
[Essential Phone Guides, News, & Discussion] Pucksr:
Not really up to date on my QC 3.0 specs.

So, basically by doing the exact same thing as "DASH", they violate the **** out of the USB spec and hope no one notices.

https://lifehacker.com/google-engineer-warns-against-phones-with-both-usb-c-an-1772442622
[Essential Phone Guides, News, & Discussion] parusia:
Bye Felicia.
[Essential Phone Guides, News, & Discussion] bL1X:
Bye Ezal.
[Essential Phone Guides, News, & Discussion] bigmook:
I did. You seemed to be happy with the phone if you had not been happy I believe that you would have known about the rebate simply because you would have been seeking help.
[Essential Phone Guides, News, & Discussion] bL1X:
What about that post gave you the impression I was happy about the phone? Was it half the signal (I couldn't get 4G in downtown Seattle this weekend)? Was it the rub marks in the first few weeks? Was it the non-registering screen touches? The way the plastic feels? The fact that the titanium does not protect the glass? Maybe it was the fact that they sold me a phone without telling me about the missing features? Look at how Google sales the Pixel 2(cuz that's what I'm looking at)...you can buy a locked Verizon version or an unlocked version for any other network. Wow, brilliant.

A member here just gave me his coupon code and I'm still passing on another PH-1. It would be free but with all the same frustrations, but go ahead and assume I'm pissed about the $200. I didn't even know about the credit until after my original post.
[Essential Phone Guides, News, & Discussion] bigmook:
I hope you find something that is up to your standards. Have a great day.
[Essential Phone Guides, News, & Discussion] ryaleon87:
.I would recommend the lgv30 over the pixel 2 if you are switching. Lots of reports about pixel 2 problems. More than what I remember being reported with the first pixel. The pixel was a good phone in theory but I warrantied 5 of them. If the 2 is anything like the first ones I would expect to have lots of issues. I had considered swapping my ph-1 for the pixel 2 but then the reports of screen issues and electronic hums and other things started me away. Call me crazy but if a phone cost damn near a grand it better be perfect
[Essential Phone Guides, News, & Discussion] stinger4321:
What else is out there at this price point? I'd like to help you [MENTION=621392]bL1X[/MENTION] and take your PH-1 off your hands. Or do a solid and donate it to a Dev..
[Essential Phone Guides, News, & Discussion] ryaleon87:
At the price point of the essential there is nothing out there with the same specs aside from the one plus 5t I believe. Anything else would likely be a budget phone. Or at least a year old.
[Essential Phone Guides, News, & Discussion] bL1X:
I've heard the same. I'm definitely not sold on the Pixel 2. I'll add the V30 into my research. Thanks for the helpful comment.
[Essential Phone Guides, News, & Discussion] bL1X:
I would consider donating it.
[Essential Phone Guides, News, & Discussion] bricky23:
V30 is the best phone that I've used to date. Really checks all the boxes for me, except for notification light. Not the only phone that doesn't have one, and not a deal breaker, but I did miss it a little. Great phone!
[Essential Phone Guides, News, & Discussion] bL1X:
I gave up on Samsung because Im tired of their skins. I'm still leaning towards the Pixel 2. According to Google, most of its issues will be straightened out with the next update, that is except for the poor viewing angles.
[Essential Phone Guides, News, & Discussion] SquireSCA:
Awesome, I order my new Essential phone and it's coming today and now I read all this about how it sucks, how the signal strength sucks, etc... LOL

Wonderful. I had to return my Pixel2 XL because of burnin of the screen and horrible bluetooth connectivity issues... I considered a OnePlus 5T which is probably a fantastic phone, but the large screen being only 1080p kinda turned me off.

Seems like I made the wrong call by getting the Essential, but I am hoping that I am wrong on that. I guess I will find out tomorrow. I bought through Amazon Prime, so it shouldn't be hard to return if it sucks.
[Essential Phone Guides, News, & Discussion] spotmark:
Hey, there are lots of us who love this phone too. Don't take anyone's opinion, good or bad. Fire it up, use it, and make your own decision. :good:
[Essential Phone Guides, News, & Discussion] ryaleon87:
Not everyone has the signal issues. Or any of these other issues. I will post screenshots later comparing my dbm to my wife's pixel. Virtually the same everywhere in my house. Both on Verizon.
[Essential Phone Guides, News, & Discussion] SquireSCA:
Well, that's good to know.
[Essential Phone Guides, News, & Discussion] TheDethEgineer:
You didn't. I have been using this phone in the US and Mexico with 0 issues
[Essential Phone Guides, News, & Discussion] Shadow Samurai:
This phone is basically a more modern looking pixel 2 xl for half the price and better screen. I haven't had any connectivity issues. I'm coming from an original buyer OnePlus one I used forever. Signal strength is the same, if not better.

Oh. I was pleasantly surprised to find how the much shorter the phone is than my original OnePlus.
[Essential Phone Guides, News, & Discussion] Got2bDroid:
I had the essential for a week and been using a pixel 2 xl now for 3 days. Honestly I miss the size of the essential and the build quality. As for reception I'm on sprint and haven't seen a difference really between the two when it comes to that. Camera is a little off par. But like every device it's what you're looking for. I may even go back to the essential. Sprint is running a free 360 camera with purchase starting tomorrow... If.... You can find one.
[Essential Phone Guides, News, & Discussion] mocsharp:
Been on the road for the past few days and found it rebooted itself a couple times while using Google maps. It also froze a few times already. Returning and getting One Plus 5t.
[Essential Phone Guides, News, & Discussion] Symphony0fLife:
Never take someone's opinion as gospel. I was very late getting the PH-1 (and it spent a long time as a "backup phone") because of all the bad press only to find out it was all completely wrong in my experience. It's not perfect, but for the price point nothing else is close and it beats a lot of phones that are priced much higher. The only negative really is the stock camera app, which while better than launch, is still not completely ready for prime time and easily fixed by one of the HDR+ ports. The hardware combined with using the port is on par in auto mode/good light with every other phone in my rotation. And as good as most in low light unless pixel peeping. They're making progress. Give it a week or so, do all the updates and replace the camera app. You may not be as disappointed as you think.
[Essential Phone Guides, News, & Discussion] bigmook:
I would Echo the thoughts above. At this price point, at any price point really it was intended to be a flagship price device. Beautiful screen, excellent workmanship and a company that is willing, and able to update it software? yes I'm in
[Essential Phone Guides, News, & Discussion] Turbojugend:
This is probably the whiniest thread I've ever read on the internet. New start up has a few issues. Big whoop. You chose to take the chance at buying this device at $900. That's all on you.

The design is beautiful and slippery as hell, but worth it.

I think this mostly boils down to you dropping it and it breaking. Get over it, you had an accident and your device broke.

Lineage is super smooth and makes this device one of the best android devices I've ever used. Battery life is killer, Google camera port fixed all camera issues with me, signal is just as good as my iPhone was.
[Essential Phone Guides, News, & Discussion] SquireSCA:
So far I have not seen any issues with mine. Battery life seems great, Android Auto works fine, no weird reboots or lag... Camera is ok. I absolutely love the design and the feel of the phone, while it may not be AMOLED, the screen is gorgeous and you don't have to worry about burn in like you do on the Pixel 2XL or other AMOLED panels...

I callet ATT and gave them my IMEI so I get HD Voice and wifi calling and all that stuff.

No complaints, so far.
[Essential Phone Guides, News, & Discussion] Symphony0fLife:
That's a good point. When I switch to the Essential I always find myself missing the deeper blacks and more vivid colors but it is nice not having to worry about burn in.

Hadn't heard about that with AT&T though. What do you do? Just call and ask them to add the IMEI to your account or something? Calls and LTE work fine but don't get HD voice or Wifi calling.
[Essential Phone Guides, News, & Discussion] 3's&7's:
Respectfully disagree on a few points, agree on a few too...

I spent two weeks with two different PH-1's, used both stock & Lineage, and consistently experienced the same two issues. The reception in either OS was lackluster...I am not sure if its the chassis implementation (titanium bands perhaps?) but I reside in a big metro and have excellent T-Mobile coverage. I have two other 2017 android devices on hand and both outclassed the PH-1 easily on reception across both in/out of buildings + more rural settings like soccer fields off the beaten path sotospeak. I literally had to borrow one of our parent's phones so I could run TeamSnap for a team my wife & I coach (she left her s8 in the car lol)...was kind of embarrassing!

Though LTE+ was strong where it was strong, the call quality was super inconsistent and there were times with full bars I simply could not get calls through to even local contacts, as well as national calls in other parts of the country. At one point I simply could no longer use my bluetooth earpiece b/c the caller on the other end and I could barely understand one another...this device was fine btw on my OP 3T & on my spouse's S8.

Second was the camera implementation...I know there are a few 2017 phones out there with dual cameras w/one dedicated for b/w photos too like this one. The production cost would have been better spent on OIS or perhaps just faster cameras...everything I have read points to this is not *ONLY* a software, but really a hardware issue (though software can go far to help, the google cam apk for example did improve imaging and speed, but still behind my two other test devices and took multiple photos to get a pretty solid one).

I love the PH-1 and was really dissapointed with these outcomes...if I cannot take calls nearly anywhere and I have to work harder to get solid photos consistently of my kids, etc. then even @ $450-$500 its really is not worth my own investment. This was the phone I was most excited for in 2017 and it was a heartbreaker for me...the nerds @ my local T-Mobile store just gawked over the device and then showed them how I could barely get a call out while in their store.

I picked up a moto z2 force @ T-Mobile for $375 yesterday (flash sale)! I would personally like to thank Essential and OnePlus for the pressure on my carrier this week...retail rep freaked when he saw the ring-up price (as did I) lol...! :D:D:D

I am going to watch Essential closely as I believe in their cause and Id rather give my $ to Andy vs Pete or the Google boys lol. I hope you guys get some firmware updates that improve the types of experiences I endured during my tenure with the PH-1. Happy Thanksgiving to those that celebrate it!
[Essential Phone Guides, News, & Discussion] SquireSCA:
Yeah, just dial 611 from your cell phone and get tech support on the phone. Tell them you need to add this new IMEI to the account so that they can provision the advanced features like HD Calling and stuff like that. When they are done, reboot for it to take effect. Test it out by calling someone. If while on the call LTE changes from LTE to HPSA or whatever the 3G platform is, then it didn't take. If the data stays on LTE during the call, you are good to go, from what I understand.

---------- Post added at 08:43 AM ---------- Previous post was at 08:42 AM ----------

I am just gonna put this out there... You are on T-Mo and complaining about signal strength, and blaming the phone? LOL

My signal strength so far on ATT has been great. I will see as I travel around if that changes but as yet I see no difference between this phone and an unlocked(qualcom modem) iPhone 8+
[Essential Phone Guides, News, & Discussion] 3's&7's:
No worries, lol...carrier humor is always funny "T-Maybe" right? I would respectfully disagree, T-Mobile is phenomenal in my metro and surrounding counties...I left AT&T (and we are a massive hub for them) 3 years ago b/c T-Mobile is so solid in our region. I do not experience any issues with T-Mobile on literally any devices I have owned over the last 36 months here.

Not a carrier issue in my locale, was definitely the PH-1 :(
[Essential Phone Guides, News, & Discussion] superior8888:
I must be one lucky freaking guy who actually have 0 problems with this phone. Tried both s8 and op5. Ph-1 surely beats them. Just camera isn't as good as s8, but more than capable. Running lineage, and with lineage 15 coming up who beats it? Maybe pixel 2, but that's an ugly ass phone.

Skickat från min PH-1 via Tapatalk
[Essential Phone Guides, News, & Discussion] ray8898:
Are problems only happens on the old one or also on the latest one? Seems the problem only happened on the black moon colour.

---------- Post added at 11:57 AM ---------- Previous post was at 11:51 AM ----------

I ordered mine on amazon during the Black Friday, hope everything is ok.
[Essential Phone Guides, News, & Discussion] Symphony0fLife:
Have an older black moon, no issues whatsoever so far.
[Essential Phone Guides, News, & Discussion] troublecro:
That post of google's engineer didn't age well,and who gives a F bout violating USB specs as long as my phone charges fast & safe...and it does
[Essential Phone Guides, News, & Discussion] hugoprh:
Just get the HUAWEI Mate 10, I got the Mate 10 last week (not PRO) and I'm very impressed with the phone, I've tried a lot of phones and this one is really hard to fault, the only thing is that it's not running stock Android, but with Nova Launcher on it, you can make it feel like it, so no biggy here, now the rest, damn impressed with it, amazing camera, had the S8+ before this one and in my opinion, the pictures are simply amazing... great 6" 2k screen, with the regular 16:9 aspect ratio, so no letter boxing when watching videos and because the bezels on the sides are very, very slim, it feels great in the hand too... headphone jack output quality is clear and loud, not as loud as the V30, but very close... IR blaster (missed these on phones), it's awesome when you are in the sofa chilling and the remote is gone on a mystical journey again and no where to be found, but hey, just use your phone to control your TV =D... And now the battery, wow, very impressed, never had a phone that lasted me a full day off the charger, I use my phone heavily, so I always had to top up my other phones around 3pm, after unplugging at 6am, with the Mate 10, I'm getting 8hrs SOT, enough to last me 18hrs off the charger, simply amazing battery beast.

If you are looking for a replacement, without breaking the bank, I recommend the Mate 10, right now the true flagship killer IMHO.
[Essential Phone Guides, News, & Discussion] bL1X:
Thanks for the suggestion. I finally decided on the Pixel 2 XL. It should be here today. Verizon is offering $300 off + the trade in value on my S6, so roughly $500 off. Couldn't pass that up.

Looking forward to having a phone that works again. Can't wait to put several rounds through the Essential POS.
[Essential Phone Guides, News, & Discussion] SquireSCA:
I had a Pixel 2 XL and returned it with the screen issues, and at the time, BT was wonky... Stuttering and stuff when playing music...
[Essential Phone Guides, News, & Discussion] bL1X:
At least you were able to return it.
[Essential Phone Guides, News, & Discussion] SquireSCA:
Yeah, they were really cool about it. I explained my issue, told them I didn't want to "play the lottery" with multiple returns till I got a "good one" and they sent me a return label and the money was back on my credit card within 72 hours of my phone call.
[Essential Phone Guides, News, & Discussion] bL1X:
My last update in the PH-1 forum...

I decided on the Pixel 2 XL and have been using it for the last week or so. So far, I've had zero disappointments. Not at all the feeling I had after a week's use of the PH-1. It isn't perfect (that doesn't exist) but a leaps and bounds better phone. I have data without having to restart the phone and there's more signal strength. Good gripability, it's not slippery at all. Weighs less, but still feels solid enough for me. I have access to all the features built into the phone. I can make regular calls and WiFi calls all from the same dialer, no longer having to decide which dialer to use when I make or receive a call.

The speaker mesh is staying in place. It hasn't frozen for half a minute and then a restart. No more having to touch the screen multiple times, it registers just like my S6 did (I went back to using my S6 as it was only frustrating to use when I had to charge it(often) but was far better than the PH-1 off the cable.)

A quick glance at essential's website shows me there still aren't any new accessories or additional colors available. Makes me wonder how long they were going to keep me waiting for the color I wanted since they kept telling me it was coming down the pipe and "keep an eye on our social media.".

I now have a phone that works and with $405 off the total price, I'm pretty happy. I went ahead and bought my wife the regular Pixel 2 at about $360 off. Still, as an early adopter of the PH-1, that's $754.23 that I will never see a return on.