[Razer Phone Guides, News, & Discussion] nikitis:
So I was going to contact people in TWRP about making TWRP recovery for this phone, then I realized that we probably will need to have some factory images lying around in case I break something, I can restore the phone in the mean time.

I checked the Razer website for these images and they are no where to be found. I thought, they have to provide these, this phone isn't even tied to a carrier. What if something happened to the OS files and became corrupt? How could I restore the phone?

This is the reason google provides factory images for their phones. I know Razer is new to the phone market and they are learning the requirements, but this is kind of a big oversight.

I contacted Razer support, and the conversation went like this:

Support:

Welcome to Razer Support, my name is <redacted> Please hold for a few moments while I review your inquiry. For quality assurance purposes, you may be selected to receive a survey regarding your service experience.

Thank you. Your case number is <redacted> . Please save it as a reference for this chat session.

What questions do you have about the Razer phone?

Me

I have one in hand, and was trying to secure a factory image for the phone in the event that something were to happen to it software wise, I could restore the phone. I could not find the location of the factory image of the phone anywhere on the razer site. Where is this located?

Support

The factory reset would reset your phone back to when you first got it. I would recommend you to save your files on the SD card. When doing a factory reset, remove the SD card so the files save on it won't be erased.

Me

A factory reset only works in the event the OS is in tact. If something were to happen to the OS files itself, it would require a factory image reflash in download mode.

Where can I obtain the factory image. Since this phone is not tied to a carrier, you must provide this file. I cannot simply go into a phone store and have them reflash the phone.

Support:

Let me check if we have that.

Me

Ok, thanks

Support

Thanks for waiting. Upon checking, we do not have a factory image available yet. All downloadable software for the phone should be available in the phone's webpage in the future.

Me

That is a generalized answer. Specifically, Does this include the Factory Images?

I do not want to wait for them to put the factory images up on the website to only find out that they will not make that specific image available later.

Support

We do not have information yet on what software will be available for download in the future. Since we do not have the factory image available, we cannot tell when and if it would be available.

Me

Who would have that information?

Is there someone I can call directly?

Support

Our developers would have that information but unfortunately, we do not have their contact information. We are only informed through the website.

Me

Ok, thanks, well I'll have to find their contact information and give them a ring.

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So clearly a cop out. They don't know in support where the factory images are? Come on, you're support, it's one of the main things you should know the location of. So I don't know if Razer is planning to release the factory images or not, but I imagine they will have to unless they suspect we will be RMA'ing the devices everytime someone jacks up the phone software. I know it's their first Foray into the phone market, so maybe they forgot to add the factory images? The fact that he clued me into the developers knowing the answer to that means he knows something but isn't maybe allowed to tell us.

If someone gets the factory image or developers contact information, please post it here, I'll be happy to make the calls.