yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 8 Accessories] jcg74:
Ordered a MagMount Qi and a MagCase for Samsung S8 on November 12, and it is still not shipped...

I received a mail from CEO saying that it will be on November 20...

And for the time being $72.98 has been paid !

Never had such a bad experience

JC from France
[Samsung Galaxy Note 8 Accessories] jason504:
I got mine pretty fast from the day I ordered it took about 8 days to get it. So not bad coming internationally.
[Samsung Galaxy Note 8 Accessories] ShrekOpher:
I think they just can't handle the volume of the orders. It took 3 weeks to get mine to ship then it took 7 days for it to get delivered, but it is worth it. Absolutely love the case and the car charger.
[Samsung Galaxy Note 8 Accessories] KruseLudsMobile:
I hope so!
[Samsung Galaxy Note 8 Accessories] tonni3:
Just to confirm if this case has magnet property built-in ?

Can it attach on any magnetic phone holder ?

Thanks.
[Samsung Galaxy Note 8 Accessories] Li-Pol:
Yes and yes.

Отправлено с моего SM-N950F через Tapatalk
[Samsung Galaxy Note 8 Accessories] tonni3:
Thanks, I just checked on its website.

They place magnets upper and lower wireless charging position, and MagMount is big enough to cover both magnets.

But regular magnetic mount is circle shape with maximum 1.5 inch radius, I doubt it will hold.
[Samsung Galaxy Note 8 Accessories] ShrekOpher:
So the case has 2 metal plates inside it. One above the wireless charging unit and one below.

They are not magnets though just metal. The magnets are in the mount.

That being said I have the old magnetic mount does work it just only holds the phone in portrait position and only sticks to the top metal plate.
[Samsung Galaxy Note 8 Accessories] jason504:
Yes I have a regular magnet mount in my car and it works with my case.
[Samsung Galaxy Note 8 Accessories] nds850:
Received mine today. Came after exactly seven days.

It really is extremely thin.
[Samsung Galaxy Note 8 Accessories] jason504:
Got my replacement case in today and the back cutout is correct. Thank you for the fast replacement. Everything is good hear I am happy with my case.

---------- Post added at 07:47 PM ---------- Previous post was at 07:46 PM ----------

Got my replacement case in today the cut out on the back lines up great. I am a happy camper. All of yall waiting on your case it is worth the wait.
[Samsung Galaxy Note 8 Accessories] tossero:
I am happy for you but this is a total mess .

They are not only overwhelmed but also unprofessional.

My last ticket was created 5 days ago, not an answer. You got your order and a replacement , mine placed before yours not even shipped, even though they promised me, twice, that it will be send in the next 24 hours... In this rhythm I will probably change my phone before the case arrives.

What a bad joke !
[Samsung Galaxy Note 8 Accessories] jason504:
Damn sorry to hear that. Have you sent a email to support? There is also a phone number you can call.
[Samsung Galaxy Note 8 Accessories] tossero:
Of course that I did. On 20th of november, answered by Rachel B.C.Sc. Sales Manager and I quote:

" Hi, protossuser2000!

This is answering to your request of the ticket: https://help.ipitaka.com/public/tic...a1d95aa761c770c2e0e1a0b87884b4e06c1f053937bb2

Thank you for your email.

We are very sorry for slowing down of fulfillment due to the huge sales increase and the logistic over-load. But we promise to ship out your order tomorrow by Express.

We do apologies for the unexpected delay again and your patience is greatly appreciated.

If you have any further questions, please feel free to contact us. Thanks! "

And a second one, still unanswered on november 22 .

---------- Post added at 08:49 PM ---------- Previous post was at 08:31 PM ----------

The same unfulfilled promise was made by James-pitaka, allegedly the Pitaka's CEO on 22th november on this very thread.
[Samsung Galaxy Note 8 Accessories] iraqgsm:
yes both James here and ticket last week promised to be sent last week and still nothing.
[Samsung Galaxy Note 8 Accessories] ShrekOpher:
I had the best results messaging them on Facebook
[Samsung Galaxy Note 8 Accessories] iraqgsm:
sent them one last week, no reply yet
[Samsung Galaxy Note 8 Accessories] jk1947ind:
I do not trust this company. I have ordered my case on Nov 4th. received an email today asking me if I'm interested to switch to different color. If not, there would be a delay for my original order. In either case, they need my order number.

I just registered today to post my experience. Stay away from this company.
[Samsung Galaxy Note 8 Accessories] krabman:
My my, things are getting interesting...
[Samsung Galaxy Note 8 Accessories] iraqgsm:
yes i got this today

Thanks for purchasing the Note8 MagCase at PITAKA.

This is to inform you that our inventory for Black/Grey Twill Note8 MagCase is running out due to the bombed sales we received. And the new inventory we received is the Black/grey plain Note8 MagCase.

So we are inquiring whether you would like to switch to the Black/Grey Plain Note8 MagCase and we will offer you a 20% Refund for the Note8 MagCase you ordered. Please let us know your order number, and we will process it and arrange the shipment at the earliest time. Find the Plain Version here: https://www.ipitaka.com/products/magcase-for-samsung-galaxy-note8?variant=5730872852518

If you don't want to switch to the Plain version and would like to keep on the Twill Note8 MagCase, also kindly inform us your order number ASAP and we will keep the last inventory for you and arrange the shipment at the earliest time.

If you have some other questions, please reply the email for support.

Best Regards,

PITAKA Team

and when I replied would like to keep the same color, they sent this automatically

We would like to acknowledge that we have received your request and a ticket has been created.

If you were asking about your order status, we are very sorry for slowing down of fulfilment as we were bombed with orders and the logistic is over-loaded. But we promise to ship out your order within next week by Express. Your kind patience is greatly appreciated.
[Samsung Galaxy Note 8 Accessories] KruseLudsMobile:
Yeah I got the same thing. I can't be bothered to find the freaking order number. I just told them to leave my order the way it was. What jerks. If they sent me an email then they know the order number that they issued to me!

- R. Kruse Ludington

Galaxy Note 8<-5<-3<-S3<-Nexus; Droid X; HTC HD2<-Touch Pro 2<-Tilt<-8525; O2 XDA II<-XDA
[Samsung Galaxy Note 8 Accessories] ShrekOpher:
It looks like they took WAY more orders than they expected to get and did not have anyway to stop them on their site. I've talked to them and it looks like iPhoneX and iPhone8 orders crushed them on top of the Samsung orders.

I knew this case + wireless charging magnetic dock would be HUGE but I'm surprised how fast it blew up.

This is/was a very small company. I don't think they planned on seeking more than a couple thousand of them and they got hundreds of thousands of orders.

I'm sure they are having trouble procuring the the materials they need to make the carbon fiber cases, so they are offering to make the black ones at a discount instead.

I agree they are not handling the situation the best but I doubt they have any sort of support staff and it's obvious their systems can't handle the volume of questions and complaints.

A few things to keep in mind if you order a case from them.

1. It may be February before you get it

2. They are not trying to rip you off they just can't scale up production fast enough.

3. The product is really awesome. I have one and the car mount, it is legit. That is why everyone wants one and why they are having issues meeting that demand.
[Samsung Galaxy Note 8 Accessories] iraqgsm:
Agree but they Should've set the expectation right.
[Samsung Galaxy Note 8 Accessories] jk1947ind:
People change phones more often and go for newer versions. So, we might get case just before another release.

I did pre-order this case on Nov 4.
[Samsung Galaxy Note 8 Accessories] iraqgsm:
Well I just received Dhl shipment notification and contain both the Case and the mount QI
[Samsung Galaxy Note 8 Accessories] jk1947ind:
I can't trust their word. They keep changing their promises. Still no shipping notification for my Nov 4th order. What's the use of beautiful (?) product that cannot be seen? Ordered this item based on reviews in this forum. Are they playing games with the customers?

Highly disappointed.
[Samsung Galaxy Note 8 Accessories] jason504:
If I am not mistaken didn't they start shipping those out on the 13th? Not saying that you don't have the right to be upset I would too.
[Samsung Galaxy Note 8 Accessories] iraqgsm:
I won't have high hopes the tracking stuck on

Tracking information received. Shipment not yet picked up by DHL.

Well it turned out they did not ship it.

Their reply:

Yes, it's true that the Twill Version has sold out.

After receiving the feedbacks from XDA forum, we recalled all rest Twill inventory and did a second checking out on the camera cutout. With another strict checking, we got only a few to ship out to our customers. That why it ran out at a fast speed.
[Samsung Galaxy Note 8 Accessories] jk1947ind:
No idea. That's what they promised on their website.
[Samsung Galaxy Note 8 Accessories] ShrekOpher:
I must have been super lucky I got a carbon colored one about 2 weeks ago and it is perfect. It did take a long time though ordered it back in October and didn't get it until the week before Thanksgiving. I also got the wireless charging car mount.

If anyone has any questions, wants specific picture or video, about the case or the car mount let me know.
[Samsung Galaxy Note 8 Accessories] iraqgsm:
video will be great
[Samsung Galaxy Note 8 Accessories] ShrekOpher:
Cool what do you want to see?

The case: install, removal, 360 view?

The Charger: Parts, assembly, installation, use, anything else?
[Samsung Galaxy Note 8 Accessories] iraqgsm:
Removal and install

and the charger (magnet strength)

Thank you
[Samsung Galaxy Note 8 Accessories] ShrekOpher:
VIDEO OF THE CASE AND CHARGER IN ACTION.

Ask and you shall receive.

[youtube]_4v8V44L-1o[/youtube]

Feel free to add to the OP if you want.
[Samsung Galaxy Note 8 Accessories] iraqgsm:
Thanks a lot, love it
[Samsung Galaxy Note 8 Accessories] tossero:
In case that someone is interested, a little update from me.

After several open cases, I finally got an answer saying that my original ordered black/grey twill case is no longer available and they offered me the plain one and a 20% cash back.

I said yes, got a tracking number the next day but for my original ordered one ... !?

72 hours later, as my shipping status was unchanged " No result found for your DHL query " I reach out again, this is the answer :

"Also please kindly be noted that since your parcel is just been dispatched and the carrier's warehouse is being over-loaded, it may take longer time to update the shipping status. Hopefully, it will soon get delivered to you and thanks a lot for your kind patience"

Contacted DHL, the package is NOT in their possession, only the shipping label was created.

It seems that I am not the only one in this situation, there are many other complaints on their silent facebook page.

Bottom line, order placed 21 days ago, not yet shipped, horrible, lying, customer support.

PS: Just noticed that my facebook post on Pitaka's page was deleted along with other comments.

Also, I've asked, twice on their site why my order was not shipped, the question was never published or answered...
[Samsung Galaxy Note 8 Accessories] iraqgsm:
Same boat
[Samsung Galaxy Note 8 Accessories] dr happy:
What's the latest?

Hey peeps, after reading the initial review, I was ready to hand Pitaka my money, but glad I scrolled through the 11 pages of posts. What's the latest update on: 1) cutout alignment - Has it been fixed? Can someone post photos? 2) backorder situation - If I order one today, _realistically_ when will I get it? (Canada)

If a rep from Pitaka could also answer the above questions, it would be much appreciated. I really do want one of these cases for my Note 8, but only if these issues have been addressed. Thanks!
[Samsung Galaxy Note 8 Accessories] jason504:
The cutout on the back has been fixed. They sent me a correct replacement fast. I think they have so many orders right now. You will have to check the website. But to me it's worth the wait. If you really read the posts it's only like 2 or 3 people that have had problems.
[Samsung Galaxy Note 8 Accessories] tossero:
Not quite ...

There were several reports regarding the cutout problem besides yours by [MENTION=445275]irieeyed[/MENTION] and [MENTION=5265248]Li-Pol[/MENTION]. You are the only one reporting back saying that it's fixed.

As for the unfulfilled orders, we are 5 writing about it here : [MENTION=228316]KruseLudsMobile[/MENTION], [MENTION=2727838]iraqgsm[/MENTION], [MENTION=604047]jcg74[/MENTION], [MENTION=8753090]jk1947ind[/MENTION] and myself.

Pitaka's facebook page is full of people complaining even though they are systematically erasing bad reviews.

Once again, I am happy for you and the others who got theirs in time but you should not minimize the problem because it really exists and there is no need to involve others in this mess before and if it gets fixed.
[Samsung Galaxy Note 8 Accessories] jason504:
You said it yourself 5 people are having problems out of the what hundreds they have sold? That's why I said to check on the website. Unlike you I was very happy with their customer service and shipping.
[Samsung Galaxy Note 8 Accessories] tossero:
Jason, you said that there are "like 2 or 3 people " that have had problems. I just listed 7. I think that there are no more than 20-30 posters here and

I highly doubt that on this forum there are hundreds of happy customers.

Trust me when I say this , I am daily monitoring Pitaka's site and their facebook page. A lot of people are complaining, saying the things listed on this thread.

They are filtering the bad reviews and erasing people posts on facebook, it happened to me twice and I also saw comments disappearing.

My legitimate question about the shipping of my order never got published on Pitaka's site.

I have no hidden agenda and no other interest than getting what I have paid for 3 weeks ago.

Once again don't try to minimize the problem, this is not an isolated incident, it's a complete mess.
[Samsung Galaxy Note 8 Accessories] jason504:
Look you can say bad stuff about the company because you had a bad experience with them. But there are also people that have not had a bad experience. Just like I don't knock you for saying your story don't knock others for telling people that they had a good experience. Pretty sure a lot more people have had a good experience than bad.. That's why they are selling so good and in demand. Sorry you had a bad experience hope they fix your issue and you get your case.
[Samsung Galaxy Note 8 Accessories] tossero:
Exactly, as I said before I am happy for you. You make me look like a bad buy but I am not the one causing the problems. I can easily back out all the things said here.

I am also, not the only one in this situation. There are many others.

For the potentially new customers: if you don't have a problem waiting 3-4 weeks for your order to ship and no other use of your money, go ahead, I'm sure you won't regret it. Get your expectations right, I wasn't ready !:)
[Samsung Galaxy Note 8 Accessories] KruseLudsMobile:
I was not told the wait time would be several weeks. That is not good customer service!

- R. Kruse Ludington

Galaxy Note 8<-5<-3<-S3<-Nexus; Droid X; HTC HD2<-Touch Pro 2<-Tilt<-8525; O2 XDA II<-XDA
[Samsung Galaxy Note 8 Accessories] iraqgsm:
They lie

look at their response to multiple tickets

" am terribly sorry to inform you that the Twill version has been sold out without our awareness.

So if you would like to keep it, we have to ship it out to you late next week. If you would like to switch to the Plain version, we can arrange the shipment soon."

"Your order is now in the courier's warehouse and it's waiting for the available flight to go. Kindly noted that there is a delay due to Black Friday Sale and Christmas prewarming. All the packages may go though 1-2 days' delay.

But once your package is picked by the flight, you can receive it in 3-5 workdays."

" the Twill Version has sold out.

After receiving the feedbacks from XDA forum, we recalled all rest Twill inventory and did a second checking out on the camera cutout. With another strict checking, we got only a few to ship out to our customers. That why it ran out at a fast speed.

And the inventory for Note8 MagCase is the Plain version, which has been checked out on the camera cutout and the stock is enough for current shipping. So let me know your decision so I can better arrange the shipment for you ASAP."

"So your order is actually fulfilled and you have wrongly received the email inquiring whether you'd like to switch to the Plain Edition.So never mind my previous explanation and find

Also, I already requested the shipping update from the Carrier and was told it's being heavily overloaded so there could be delays in DHL's picking up the order. We can help to request the carrier to mark it as urgent, but it could help little. Hopefully, it will have shipping updates soon. Highly appreciate your kind patience."

They deleted a lot of facebook posts, James their CEO here promised it will ship next day like 10 days ago and no response since then. THEY LIE

the tracking they gave on the NOV 29th is not trackable, contacted Dhl and they say this: Our records indicate that the shipping label has been created; however, your shipment has not been physically handed over to DHL. I recommend contacting your sender to confirm the shipment's exit date. You received the Waybill number because it can be generated electronically

see i can be patient if you set the right expectations.
[Samsung Galaxy Note 8 Accessories] jason504:
I had the same thing happen to me with D brand skins. Back in the Nexus 6 days it took them 4 weeks to get my skin and they where rude as crap to me. I complained on XDA about it and I got flooded with people telling me to get over it their great just wait blah blah blah. I have never ordered anything from them again and that was a damn sticker they couldn't even get it right and D brand is a bigger company than Pitaka. All companies have problems like this sometimes. If your not happy ask for your money back. Oh yeah D brand would not give me my money back either.
[Samsung Galaxy Note 8 Accessories] tossero:
I'm sorry but this is not the way things work.

I can understand that they are having logistic problems and being overwhelmed by an unexpected high number of new orders.

However, constantly lying to their customers and hiding things out is unacceptable. All I've asked was a firm shipping date. I got lied several times.

Getting my money back after 3 weeks without getting what I have paid for it's not an option, they have to deliver.

Until then...
[Samsung Galaxy Note 8 Accessories] KruseLudsMobile:
How sad that they had a popular product and treat their customers so badly. I asked for a shipping date and they sent me information about the shipping date for a different case.

- R. Kruse Ludington

Galaxy Note 8<-5<-3<-S3<-Nexus; Droid X; HTC HD2<-Touch Pro 2<-Tilt<-8525; O2 XDA II<-XDA
[Samsung Galaxy Note 8 Accessories] DeetzSw:
I have also had a bad experience with this case - and PIKATA has not responded.

My case is impossible to get on the cellphone without damaging it.

There is no cutout for the SD SLOT - I do backups and access the slot very frequently - this is a deal breaker for me.

I have emailed them - NO RESPONSE for either a replacement or RMA for REFUND.

I have a dispute with paypal for REFUND.

At this point, I just did vinyl protection from stickerboy and I'm done with this cases and PITAKA.

Just my experience. Other may have similar. Just adding feedback.
[Samsung Galaxy Note 8 Accessories] jason504:
I have never had a case for this phone that has had a cutout for the SD slot.
[Samsung Galaxy Note 8 Accessories] parusia:
Show me any case with cut out slot for the sd card. I understand people commenting and complaining about real problems, but what you are saying is plain excuse to return something that you didn't like. It's unreasonable asking for something that is not standard in other cases especially if is not advertising in their own website. I don't know how some people are giving you thanks for such a comment.
[Samsung Galaxy Note 8 Accessories] tossero:
[MENTION=3205219]parusia[/MENTION] Just in case you were talking about me and assuming that you deserve an answer.

I gave him thanks because he is reiterating the fact that Pitaka's customer service is not what it should be. They are just ignoring people.

As for the SD cutout, I agree with you and Jason.

Does this clear your mind ?
[Samsung Galaxy Note 8 Accessories] dogg94:
Unfortunately looking at the recent posts in here I am in the majority. Placed the order 13 days ago, it hasn't been picked up by DHL. I haven't gotten responses from 2 inquiries and when I tried to email the CEO who sent me the initial welcome to the Pitaka family email, it bounced because his inbox was full. Looking at the last few reviews on their site it appears the demand has driven their quality down as well... Just canceled my order.
[Samsung Galaxy Note 8 Accessories] KruseLudsMobile:
Maybe they went out of businee

- R. Kruse Ludington

Galaxy Note 8<-5<-3<-S3<-Nexus; Droid X; HTC HD2<-Touch Pro 2<-Tilt<-8525; O2 XDA II<-XDA
[Samsung Galaxy Note 8 Accessories] iraqgsm:
Well mine just picked up by Dhl
[Samsung Galaxy Note 8 Accessories] xzr3b0rnzx:
use coupon code at checkout for 10% off.

Code: FRIEND-V4THZQC
[Samsung Galaxy Note 8 Accessories] tossero:
Hallelujah ! 25 days after my credit was charged, 7 days after the shipping label was created, several tickets/ erased facebook messages, my package got finally picked up by DHL. It feels like Christmas !

Now, the wait begins !;)
[Samsung Galaxy Note 8 Accessories] earldom:
I received my case last week. Cutouts are all perfect. I also got the CD slot mount which works perfectly. It clamps in easily and is very sturdy. My last mount was the extremely highly rated iOttie CD mount. It was loose and would fall out after a few uses. This is much better as well as cheaper. Overall I love this case and car mount. I understand delays are never wanted, but the delivered product is worth a little wait.
[Samsung Galaxy Note 8 Accessories] tossero:
Has anyone tried this case with a skin (Dbrand, slickwraps )? Is it skin "friendly " ?

Cheers~
[Samsung Galaxy Note 8 Accessories] parusia:
Yes I have the dbrand dragon skin red and is working fine with it.
[Samsung Galaxy Note 8 Accessories] nds850:
It's a bit tricky to take off the case. What's the easiest way?

I want to use the phone with Gear VR but I'm afraid I might damage the phone or the case if I remove it often.
[Samsung Galaxy Note 8 Accessories] jk1947ind:
Still no sign of shipping info for Nov 4th odrer. Cheating?
[Samsung Galaxy Note 8 Accessories] parusia:
I take mine off daily, the best way is take the top part first, starting from the left side.
[Samsung Galaxy Note 8 Accessories] iraqgsm:
Leave them message from Facebook and make a ticket on their site. I ordered both the mount and the Case on the 13th I think
[Samsung Galaxy Note 8 Accessories] elviso33:
I guess they cannot or will not make the twill anymore? Also, am I missing something. I looked at their website and everything seems much more expensive. The OP seems to have bought the case and vent mag for 53 and then got a discount to 43. Did they jack up the price since the beginning of this post or have the products changed? Now it seems like 50 for case and 25 for vent mag charger.

Thanks.

elvis
[Samsung Galaxy Note 8 Accessories] jason504:
Nope it's always been the same price 49 for the case and 25 for the mount.

---------- Post added at 06:25 AM ---------- Previous post was at 06:23 AM ----------

I ordered the car charger about 4 days ago and today got my tracking number. This will be the 3rd separate time I have bought something from them with no shipping problems.