yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 XL Questions & Answers] huoyjii:
Congratulations!!
[Google Pixel 2 XL Questions & Answers] clapper66:
I gonna compare my pixel 2 xl to a couple at the Verizon stores near me once I get a chance. What I'm wondering is since Google won't RMA our devices could we force them to by purposely the screen burn in issue? ?

The only way I could think to make Google RMA a pixel 2 would be to abuse the screen burn in issues, but I wouldn't want to risk my device.
[Google Pixel 2 XL Questions & Answers] huoyjii:
At this time of writing, I don't think the manufactured date matter as you can see in my original post - My better unit (minimum blue tint/shift/hue) was from 10/9 and the other very blue tint unit was from 10/10. Again, my better unit still has the blue shift, just at a larger angle.

I really think it is a matter of luck.

And may be the blue shift is due to the polarizer filter's installation orientation??
[Google Pixel 2 XL Questions & Answers] dontbeweakvato:
From your pictures... I have the blue shift
[Google Pixel 2 XL Questions & Answers] Bunny24:
THIS. I am thinking the first few did not get polarized treatment. Will those who have two phones compare how they look outside wearing polarized sunglasses if they can? My phone was manufactured on the 10th and I noticed the blue shift but also that it's the most visible screen I have ever seen on a phone with my polarized Ray Bans on.
[Google Pixel 2 XL Questions & Answers] New Rising:
Those screens are POLAR opposites. Eh?
[Google Pixel 2 XL Questions & Answers] cwalker0906:
Both phones have blue shift, one is very slight and what I would call normal, the other is a constant blue hue , that starts to distort other colors and makes the screen horrible. My guess is the application of polarizer somehow failed on bad ones
[Google Pixel 2 XL Questions & Answers] bigblueshock:
You guys got me there... Lol. I was very vague with my statement

But taking "safety" issues out this time. Will you have problems reselling the phone with blue tint? Maybe. Seems to be more than a 50/50 chance you will get a phone with a blue tint.

If you still own your phone a year and a half from now and RMA it, chances are you will not get a Pixel 2 XL back
[Google Pixel 2 XL Questions & Answers] Lawlrus:
That would be even better then as ypu would catch an upgrade of its not made anymore. Just like they did with 6p users
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
Agreed. Sunglasses on or off, the screen looks the same. I always hated looking at phones with sunglasses on. It's like seeing all those weird distortions in windshields. Down here in the New Orleans area sunglasses are required almost year round.
[Google Pixel 2 XL Questions & Answers] wonderrx:
I got mine on release day, phone manufacturing date in Sept.

I called Google yesterday requesting a swap of device due to excessive blue tint (mine looks exactly like the really bad one in the first post).

They consented, after telling me that is what it is supposed to do. I said I understand at a wide angle it will do that, not like mine at 5degree tilt.

I am still very on the fence about keeping a $1000 phone that doesn't just seem amazing. I asked how the swap affected my return period.

He said the 15 day return period is from the receipt of the original device. So I have to decide pretty quickly when I get the 2nd one if I am going to keep it to stay within the 15 day window. Something to keep in mind if you are still considering to get your money out of Google.

---------- Post added at 10:36 AM ---------- Previous post was at 10:34 AM ----------

I would assume if you get the right rep you can keep warranty RMA'ing until you get a screen you can live with.

See my post above this one, I requested a device exchange yesterday. Google rep said the 15 day return period is from the receipt of the original device. So I have to decide pretty quickly when I get the 2nd one if I am going to keep it to stay within the 15 day window. Something to keep in mind if you are still considering to get your money out of Google.
[Google Pixel 2 XL Questions & Answers] Bunny24:
Same here in Miami!
[Google Pixel 2 XL Questions & Answers] galaxys:
Shade's also required in Vegas!
[Google Pixel 2 XL Questions & Answers] Krusej23:
This is what I'm working with. Manufacturing date of Oct. 16th. Working with Google support right now for a possible RMA.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
That's how my first one was. New one is nothing like that, very pleased now
[Google Pixel 2 XL Questions & Answers] Krusej23:
I have a case number now and my screen is starting to do the flashing the whole screen when the screen turns off. This thing's getting replaced.

---------- Post added at 03:31 PM ---------- Previous post was at 03:03 PM ----------

They are now RMAing my phone because of the flashing screen issue so hopefully the blue tint is fixed on that new one. Very slick and easy process to get a new one and it should be here by Friday.
[Google Pixel 2 XL Questions & Answers] C5Longhorn:
It seems like the best way to go if you are close to your return window expiration is to just return the phone and order another one.
[Google Pixel 2 XL Questions & Answers] whyme45125:
Its going back. Verizon chat just said and I quote..."look up on Google the recall for pixel 2 xl. I think they're about to recall it because their is an issue with the screen. "
[Google Pixel 2 XL Questions & Answers] whyme45125:
like others have said it's hard to capture the blue with another camera, in person it's much worse than those pics.

Also just got done with Google chat and they won't RMA it saying supposed to be like that. lol. Glad I went through verizon, they will rma up to 4 times before I get note 8 or iphone x or comparable priced device. Google's denialism is strong!!! Reminds me of all the #FakeNews these days.

On a side note I was told not to believe anyone on here or any 3rd party sites about bad reviews. She wanted side by side pics. So just grabbed the ones off of here and they said if they rma it, I will get one the same anyway. wtf google? I got 4 rolls of the dice before I say goodbye to google for good. Can't believe they just ignore real issues with their hardware and say we're all liars because we assemble on a website to share our experiences. And then scramble and publicly announce they must hurry asap and drop everything for hamburger emoji? Good luck with that. Rant over.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
So I returned my phone because it seemed very blue and compared to 3 other co-workers with pixel xl2 it was blue. So today go to work and compared my new device, which is flawless, to their phones again, and now all three of their phones are blue compared to mine lol. I think I may have hit the screen lottery on my rma and it is great
[Google Pixel 2 XL Questions & Answers] whyme45125:
lol nice, congrats. I'm waiting til my local verizon has one in stock then swapping out. It's like when viewing straight on the opposite half of whatever part of the screen you're looking at turns blue very noticeably and distracting.
[Google Pixel 2 XL Questions & Answers] vacaloca:
Received the new Pixel 2 XL and definitely there is a difference for the better in this new one compared to the original one:

Album for high-res: https://imgur.com/a/aNUJE?
[Google Pixel 2 XL Questions & Answers] LucKyPunk:
P2 XL

[IMG="ugh"]https://lh3.googleusercontent.com/u4AZ-0IzozfLaS2nLcstR7Hp2KTe9XEXTsYtiRR6tNHlb3sMM6j6GWksPGkS0wbkxu7y8fRAy81yOkbNdKDXe81UUPYtnUQe1McLKMHl-87s60nH8JKb5pi9zyxRiWwiitGzA9IsXZrHaBBVsF3Gt0M1NFM-jNQG-FtpHL7VzQx9lIjhN4dpiM5I1yCcNYac7WAdg298lkf8A_f5Kx7Hsn1qt6lEmXKL6LxLU2DRrJztz5gB6NPtwcuxddrvFXNjc9SQOrNyMKxJ7arJZ1ud3tLzrN3wzTJYWH115bxcqmf3brBP4hhIsZTuN63IXYzZNHjUdRKxuFf2wp7I12kTf9KoSRaoJy2JuMECOcD41iGag7SY6UcLzrO_84nUcEkeUM5Vue2mPBxiMIwGSWhvsFSGxx6dIk6q0cc75zvVYRKSNG2CQdoe6jvj57Geh-yzY5u6a8uEF2Q4gkNQtkH_h7OmrjBQuO2BNhcbZ4lqH_PbCffVBr2JPJEuWsYfwiJkPI57JpmbkW8B4hipFbs9_A-LOrLp8Jha1VuxME-ZYmyGDe7wImeTa8p20Tp-oShr17E-IIMDo4Ib9gl6aVJago0NB30nV0jt0h0c1qhQjT0=w1086-h1055-no[/IMG] [IMG="UGLY"]https://lh3.googleusercontent.com/JNniPFTFgsqKvI2P_WHmEJn4CGcHEHO34xZa7yBFwbw01I0aY9-yT5YueDrzItdJQ1QbQGEkjknv3ckavL7vqwy1DEZpW0XBfZBdHgon7ROzd8uVfvKi1Sr7SF3dqFHRZNN79YDb87x8J93cP-2eKuEamIJl4jvZrZLTIOTf9fhViMS-BF9a4_yRHc-a-zqvMqH0-o0yVmCJygi7K7YDQm9zcWImtDO7pxhAN8Zvkd-6B0r9MjYFhuPTAre3pfn3qO7DWgoVbIJevx2MSucLuwEzoHYcxN8VfMc0NE50MJxEbvVRbv3fySWMQ8hQE9GhYLw-zoL-0ia9aGfAQ8BufFQrEDbfOBowOpblxQOC5VBH0FfuWrKArpUDj8YMu006tqVGihTqoAhqyiHjXE7ElxghOUCFrg8YvA2krY0A_1OINszynme_--SO6IMGWHNGs21fwUMUQWMgqXZ2OmQ_T5lD_buT3RHW1sNh353ND2ury2yuFlBYM46A-PRxDbeZyD2kqrDPdu49N739UjCgGK32KY415h3wi5eVGQriiEbK0aVDbE-ah50riFIHyOO22tUQpC5yMHGtjmWjBqde6mCbW7F8P4N1MJrNJNh1j1Y=w1377-h1055-no[/IMG]

Pixel 2XL is literally giving me eye-strain the blue tint kicks in at any angle except dead on. I think the blue sheen reduces the contrast making it harder to read txt... or maybe I'm just getting old. Either way it's going back to google and I'll live with my OGPXL at least until they fix, or I get my Red Hydrogen ONE.

--LP
[Google Pixel 2 XL Questions & Answers] jtwlbz:
Seriusly google should stop selling xl until they fix it. This is really bad.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
That's how my first one was, my RMA device is flawless
[Google Pixel 2 XL Questions & Answers] beezar:
I would like to know if anyone has returned their phone and go another with use identical amount of blue shift or even worse. So far anecdotally it seems people have gotten better panels.

Also, if you RMA it for a replacement, do you lose your Google Home Mini?
[Google Pixel 2 XL Questions & Answers] zetsumeikuro:
I wouldn't believe Verizon chat even if they told me the sky is blue.

Friend did a RMA on his device and his panel was worse. The blue shift was there and now his screen uniformity was worse. Red on the top and green on the bottom.

Edit: For testing purposes I contacted Google Support and they asked for pictures and said "it's working as intended and that they're not replacing for blue tint that it's part of POLED" technology. I of course didn't push back since I don't feel like playing the lottery at this time and will live with minor shift.
[Google Pixel 2 XL Questions & Answers] chris11882:
Living in SW FL, I have sunglasses on most of the day when I'm outside (polarized Costas) and while wearing the glasses, there is absolutely no blue when tilting the screen, even at extreme angles. This is also the first phone that I could view with polarized sunglasses that can be viewed in any orientation or angle without the screen showing black. I'd personally prefer a slight blue tint (which on mine is minimal, or at least in my opinion it is) but be able to view this phone outdoors with sunglasses on. To me, this is a feature, not a fault.
[Google Pixel 2 XL Questions & Answers] blcklab:
Yeah that's my concern. That I'll get a worse device. I read posts about people getting new ones that look better however I guess there's no assurance that would be what I receive.

And it does sound like Google is pushing back on RMA for blue tint. Most of the time mine is not as extreme as some of the pictures posted here. But then sometimes it's noticeable with just the slightest angle
[Google Pixel 2 XL Questions & Answers] gettinwicked:
I'm getting a warranty replacement today for a different issue. I DO have the blue shift, and did not realize it was so bad until this thread. Honestly, it still doesn't bother me much, but I will be happier if I get a replacement that doesn't have it. I'll report back on it.
[Google Pixel 2 XL Questions & Answers] gnoix:
By no means is this a scientific test, but here are my examples of the blue tint. Other phone is a OnePlus 3T set to sRGB, both are around 50% brightness. Not much of a tilt, but the blue is definitely there. It really is annoying when set to night mode, the shift renders night mode useless as it isn't even amber anymore (these pics are not set to night mode). Thought I could live with it, but it's going back. I know each case is different but the blue shift is definitely real, just depends how much of it each individual user can tolerate.

Forgot to mention, in case anyone wants to know, mine was manufactured October 9.
[Google Pixel 2 XL Questions & Answers] blcklab:
The blue tint on my phone manufactured on October 14th is bugging me. It doesn't seem to require such a sharp angle as Google describes. However it doesn't capture in photos from my older tablet as well and Google wants photos.

Do y'all think I'm better off just doing a full return and buying a new one?
[Google Pixel 2 XL Questions & Answers] Pappy35:
I would just return it to avoid the hassle of trying to convince them it's an issue. Returns, as opposed to RMAs, are basically no questions asked within the first 15 days.
[Google Pixel 2 XL Questions & Answers] blcklab:
That's what I'm doing. Ordered the new one. Ship date is November 6th. I will use my pixel until then. Assuming that the place looks good I'll put my pixel on swappa and if I don't sell it then I'll just send in the trade-in envelope
[Google Pixel 2 XL Questions & Answers] Pappy35:
It's up to you of course but, if you have the option to just do a straight return, why on earth would you try to sell it to someone else for, most likely, less money (and pawning off a possibly iffy screen in the process).
[Google Pixel 2 XL Questions & Answers] blcklab:
No I will sell my original pixel. Instead of their trade-in program towards the pixel 2 which would get me $360.

Just packed up my pixel 2XL. Set my pixel original backup. Wow the difference in displays is shocking. I realize they are very different panels however Side by side even the white looked blue on my way 2 XL. The difference was shocking
[Google Pixel 2 XL Questions & Answers] Pappy35:
Oh. I see what I did, you were referring to selling your OG Pixel. My bad. I thought you meant you were going to sell your new Pixel rather than returning it.
[Google Pixel 2 XL Questions & Answers] jtwlbz:
I wouldnt buy a pixel 2 xl at this time. Its just wasting time and energy. Wait and see what google is handling this.

Ive been a long tome google fan and i am not anymore. I hate the way they handling the issue and rma hassle and the product they make and the price.
[Google Pixel 2 XL Questions & Answers] draiken78:
Just got my phone, thought I was crazy and then found this forum. Looks like I lost the pixel 2 xl lottery. We'll see how my chat with Google goes.
[Google Pixel 2 XL Questions & Answers] whyme45125:
just to fill you in a bit, google chat is denying RMAs at this point as far as most people are reporting, the easiest way is to call in and if they're not helpful ask for floor supervisor, that person will RMA the device. It shouldn't have to be like this to return a defective product.
[Google Pixel 2 XL Questions & Answers] draiken78:
I sent them the picture and they escalated. Haven't been denied RMA yet, but they haven't confirmed it yet either.
[Google Pixel 2 XL Questions & Answers] Pappy35:
If you are within your 14-day period, I thought you could return it for, essentially, no questions asked? There's an RMA process to return the product?
[Google Pixel 2 XL Questions & Answers] whyme45125:
RMA if you want another one back in "exchange" for the original device. Refund and re-order is the option being suggested to many at this point. I believe that's the confusion. Either way within 14 days they'll take it back regardless.

---------- Post added at 11:14 PM ---------- Previous post was at 11:06 PM ----------

Also correct me if I'm wrong here but eventually when these aren't so new. RMA process will get you a possibly brand new, or previously RMA'd refurbished device. Refund and re-order will always get you a brand new device and refreshes the 14 day return window.

---------- Post added at 11:21 PM ---------- Previous post was at 11:14 PM ----------

WOW

https://www.cnet.com/news/google-pixel-2-xl-warranty-screen/

https://www.girardgibbs.com/google-pixel-2-pixel-2-xl-lawsuit/
[Google Pixel 2 XL Questions & Answers] dinkoh:
Agreed. That's what I did. Return+refund. Going to wait it out to see if Google does better QC. The phone is otherwise a beast. It really should have been Google's first Pixel.
[Google Pixel 2 XL Questions & Answers] shizat63:
Why is anyone inside the 15 days even considering a RMA over just sending it back for a refund?

Once this "you're holding it wrong" denial abates, you can just order a new one.
[Google Pixel 2 XL Questions & Answers] Nocturnal316:
Not a fan of Google? But posting from iPhone listen I get it. They are handling this a bad. But as a device... The pixel line is worth every penny compared to Apples over priced iterative size and color release with no real innovation. Sorry I can't take this comment serious at all. Remember when iPhone had the antenna problem? And Steve Jobs told everyone they are holding the phone wrong? Then later released free bumpers to solve the problem?

At least Google extended warranty two 2 years with no deductable.
[Google Pixel 2 XL Questions & Answers] whyme45125:
extended the warranty but it doesn't cover the screen!
[Google Pixel 2 XL Questions & Answers] Doug8796:
The s7/s6, even my Note 5 have blue shift, especially at extreme angles that my Pixel 2 XL doesn't have. I have minimal blue shift, the camera mic however is using a voice cancellation that makes running water sound atrocious.
[Google Pixel 2 XL Questions & Answers] gettinwicked:
I received my replacement yesterday, and, the blue shift is there again... It's definitely better at least. Quite a bit so actually. Anyway, it doesn't really bug me, so, I'm going to wait and see what happens with it. If they fix it somehow, I'll RMA again, if not, no biggie.

FYI, the manufacture data on my first phone was September 17th, the new one October 18th.

Also, I can comment as well that my S7 Edge had a color shift when tilted. It wasn't really blue persay, but the screen got darker, even from a slight angle. If I had saw this thread before I sold it, I would have definitely taken pictures of it. My point in that is, even though I realize it's a deal-breaker for some of you, and that is your call and nobody else's (the phone IS $850-950), can we at least agree that this problem is not unique to this phone? I love the phone, even with the blue color shift. It's still hands down the best phone I've ever owned. Blows away my S7 Edge and my HTC One's.
[Google Pixel 2 XL Questions & Answers] Nocturnal316:
Just say the phone is restarting randomly ?
[Google Pixel 2 XL Questions & Answers] jedil1c1ous:
Wow. I thought ALL of the XL screens had the blue shift until I read this post. I was willing to live with it when I received my past due Panda (11/1 delivery is gone) but now that there's proof it's defective units, I will be returning it if it has the shift.

Thanks for posting this... I think.
[Google Pixel 2 XL Questions & Answers] Bwyan Benton:
Next time you wanna freely throw away almost $1000, send me a pm. I'll take it lol
[Google Pixel 2 XL Questions & Answers] zetsumeikuro:
Phone didn't cost me anywhere near that amount. Discounts and trade-in (when it happens). So if you're expecting $1,000 you'll be quite disappointed. Google will keep pushing back for blue tint and I like the phone enough to keep it.
[Google Pixel 2 XL Questions & Answers] SquireSCA:
My Oneplus3 did the same thing
[Google Pixel 2 XL Questions & Answers] whyme45125:
I re-read my quote then your response...I'm confused. Your Oneplus3 told you look up on Google the recall for pixel 2 xl? Verizon chat told you there's going to be recall on Oneplus3? Your Oneplus3 had blue shift problem? If I'm not mistaken the Oneplus 3 is in a different tier of phone? budget vs flagship....apples to eggs comparison here. When there's 2 pixel 2 xl's side by side and one has almost perfect screen and the other blue n white and shifting at the hint of switching angles. And you just made a bunch of people's point on here by that statement, this shouldn't be 850-950+tax retail price for a "flagship" device with a screen comparable to a 2 or even 4 year old phone.
[Google Pixel 2 XL Questions & Answers] SquireSCA:
I am saying that the blue tint at an angle has happened to me on several phones over the years... Including an iPhone 8+. Polarizing lenses do that....
[Google Pixel 2 XL Questions & Answers] whyme45125:
Me too on my most recent devices, but this is far and beyond worse than any of them for double the price? unacceptable, as I've stated a hundred times. I'm not mad about the situation nor am I trying to **** on Google but they do need to figure out what they're going to do because obviously there's quality control issues with these devices and needs to straighten it out. I'm a happy Verizon customer they're going above and beyond what Google is to RMA these devices, and keep us happy. Unfortunately Google doesn't on their own products that say "made by google"

And lastly an acknowledgement of quality control issues and a promise to clean it up would go A LONG WAY to bolster the consumers' confidence in their standing by and the handling of their devices. Also if Google were to change the wording of the warranty to assure every consumer, they're covered with 0-20 degree tilted blue screens and all the other screen issues that law firm with that stupid class action lawsuit would go away too. Seems pretty straightforward to me.
[Google Pixel 2 XL Questions & Answers] jedil1c1ous:
Completely agree with all this. They need to define the warranty coverage and release another public statement on what they are doing about this. I was "ok" with the blue shift, thinking it's intentional as they say, because it enables sunglasses to work better outdoors. However, seeing as though some screens do not have the blue shift (yet still work with sunglasses from what a few have said), it's now a QC issue and google's response of "that's intentional" no longer flies.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
Do you know how to read, how about at least look at pictures.... the blue tiny itself is not the issue, it the variances in the displays, some screens have unacceptable amounts, including my first device. So instead of posting on thread after thread,making yourself look slow, trying reading and you may be enlighten to the differences.
[Google Pixel 2 XL Questions & Answers] speedyz:
I received mine that was manufactured on October 20, 2017. Showed massive blue tint at angles so I have returned it; especially compared to the good vs bad posted in this thread. Will wait a little before I reorder to see if the quality improves!
[Google Pixel 2 XL Questions & Answers] draiken78:
Google finally agreed that my phone looks too blue and is sending a replacement. All it took was 1 chat and 2 phone calls :rolleyes:

Hopefully the Pixel lottery smiles on me on Tuesday!
[Google Pixel 2 XL Questions & Answers] blcklab:
I was just watching an amfilm screen protector review on YouTube. It was a Galaxy S7. The moment the camera was at an angle I was like "hey that's blue!"

Googled it and definitely there are user complaints. Not excusing Google and maybe it's a QC issue vs a hardware issue but I wonder if the press has exacerbated the issue more for Google than other devices
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
This whole screen thing has been a smear campaign.
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
Just saw this.
[Google Pixel 2 XL Questions & Answers] blcklab:
I don't know if that's a placebo effect or wishful thinking but I got my replacement, manufactured on 10/21 and I think it looks fantastic!

I recognize that some color shifting is inherent to OLED displays. That's evidenced by Apple's message as well. However I think the significance of the pixel 2XL issue was partially due to QC issues.

whether it's QC or not my second device looks awesome.
[Google Pixel 2 XL Questions & Answers] abogrhen:
i got my unit today and it looks between the two