yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 XL Questions & Answers] huoyjii:
I happened to have access to another Pixel 2 XL the past several days and was shocked to see the big difference between screens/units if you are unlucky. I am one of those who initially thought people make the blue shift issue too big of a deal (because my unit was great, minimum shift). I was so wrong if you happened to own an extreme blue shift unit. I am sharing these details and photos for informational purposes and hope it helps those unlucky one to get a replacement or make a decision.

My comparison photos are not scientific. My unit also has a slim case when I took the photos but the blue shift is very real. I also swapped the position of phones between photos to make sure it is not the lighting, make sure both phones have the same Adaptive Brightness On & Off and both phones are at the same Brightness %.

The manufacture date for both units (LG's IMEI site) - The unit with the extreme blue shift (Oct 10) is made one day after my unit (Oct 9). Looks like it is a screen lottery game with the Pixel 2 XL...
[Google Pixel 2 XL Questions & Answers] oneandroidnut:
The one looks fine but the other looks like mine did!! Went right back to google! If mine was like your good one i would have kept! So do we keep ordering phone until a perfect one comes??
[Google Pixel 2 XL Questions & Answers] cwalker0906:
I've been telling people for days, just didn't take pictures. There are 3 of us at work, mine is the only blue one lol, getting rma device tomorrow, hopefully it's better or I will keep sending back till I get a good one

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Every xda genius has been telling me it's normal due to polarized screen.....nope not normal

---------- Post added at 10:17 PM ---------- Previous post was at 10:16 PM ----------

Yep

---------- Post added at 10:24 PM ---------- Previous post was at 10:17 PM ----------

You should send these to Google and ask them which one is normal, the spin they gave last week isn't gonna cut it
[Google Pixel 2 XL Questions & Answers] erojas388:
I cancelled my pre-order panda after seeing 3 units in person with horrible blue shift and then a few days ago I go into a verizon store and that display model didn't have it! So I re-ordered a just black version since the panda is always out of stock. Hopefully I get a good one but if not you wanna sell me your good one?? Lol
[Google Pixel 2 XL Questions & Answers] Jcsc831:
RMA for blue shift?

Will they send a replacement if there's a blue shift? I have zero burn-in but can really see the blue shift at slight tilting angles.

I thought they said the blue screen at different angles is normal
[Google Pixel 2 XL Questions & Answers] cwalker0906:
Well look at the pictures...which one is the normal one?

---------- Post added at 10:59 PM ---------- Previous post was at 10:59 PM ----------

Yes I have one coming
[Google Pixel 2 XL Questions & Answers] Pappy35:
When they increased the warranty I figured this would be what I do and placed a new order (I had cancelled my previous one). I'm willing now to gamble that I get a good one. If it's like the image's non-blue one, I'm good. If not it goes back right away and I'll get another one, if that one is NG then I'm done until I read that they've fixed it.
[Google Pixel 2 XL Questions & Answers] mngdew:
Mine also has Oct 10 manufacturing date and looks just like the one you borrowed. I didn't realize there are Pixel 2 XL without the blue tint until I saw your photos.

I'm seriously considering to RMA mine since I know that not all 2XL have the blue tint.

How do I start the RMA with Google? Is there a web site I can do it or do I need to call them?
[Google Pixel 2 XL Questions & Answers] Az Biker:
I've added a lot of overhead, and 45-degree pics of the 2 Xl with my 6P, HERE for comparison here to give those worried about the blue tint issue some additional perspective.
[Google Pixel 2 XL Questions & Answers] whyme45125:
https://support.google.com/pixelphone/?hl=en#topic=7078250

'Contact us' button on the upper right side of the screen and either call them or open chat session and tell them you'd like to RMA the device.
[Google Pixel 2 XL Questions & Answers] Shuthefrontdoor:
Ahhhh now wonder people are diagreeing! Thanks for this!
[Google Pixel 2 XL Questions & Answers] cwalker0906:
There is no perspective, some have it some don't. You can rave about how good your screen is, that doesn't mean the next person's is. Some are blue some are not. I've seen both. If your screen isn't blue, cool but don't tell someone else theirs isn't , cause you don't know. Definitely a huge QC issue
[Google Pixel 2 XL Questions & Answers] KHANrad_SIN:
For those that have been successful with getting an RMA for the blue tint did you get a unit that doesn't have it? What do we do if we get an RMA that has the blue tint also (of which we can check as soon as we get it out of the box)? Do we RMA the RMA? How does that process even work? lol
[Google Pixel 2 XL Questions & Answers] mngdew:
On second thought, everything else is perfect with mine. If I RMA, I might get one without the blue tint, but with other more annoying issues such as burn-in.

RMA until everything is perfect?:confused:
[Google Pixel 2 XL Questions & Answers] cwalker0906:
I get mine tomorrow, if it is still blue, I'll wait to they get first device back and rma again. I paid 1000 and I will absolutely keep returning it until I get one not in beta form
[Google Pixel 2 XL Questions & Answers] Az Biker:
I didn't 'tell' anyone anything other than I posted some comparison pics for additional perspective.

It's called perspective because everyone's is unique to their taste.

If you see no value in comparison pics, don't use them. Others appreciate the additional perspective :good:
[Google Pixel 2 XL Questions & Answers] KHANrad_SIN:
How were you able to convince them to RMA you for the blue shift? I'm instant messaging google support now and he keeps insisting it is working as intended.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
No , it's good you posted pics so people can see what a good screen is supposed to look like. Mine is so bogus even colors beside white shift on angles. Horrible. But I know good screens are out there. Still we both have a different screen, my perspective means nothing to someone with a good screen. I just keep seeing people post that the blue screen isn't a issue. And if course it's not if you don't have one. Not meant to be personal
[Google Pixel 2 XL Questions & Answers] whyme45125:
Tell them and quote google said "blue shift only visible at sharp angles" and tell them your display is blue at shallow angles almost straight on. BIG DIFFERENCE.
[Google Pixel 2 XL Questions & Answers] dmb219:
I was unable to rma my phone for the blue display - the cs rep told me it was functioning as intended. I told him I was going to return it so he emailed me the label and I packed it up and ordered another unit. It shipped right away, maybe 1 or 2 days. He asked for a pic which I didn't have and didn't feel like taking since it was late and I had a very early day coming up. i don't think it would have mattered.
[Google Pixel 2 XL Questions & Answers] luciusfox:
Foxconn? Good luck with that....

http://i1-news.softpedia-static.com...oogle-pixel-2-s-blue-shift-issue-518342-3.jpg

So, google has to date, sold a total of FOUR phones manufactured by LG.

Nexus 4,

Nexus 5,

Nexus 5x,

Pixel 2 XL.

And yes, one of them *did* experience an exceptionally high failure rate, the Nexus 5x. But here is the interesting part of the 5x problem; it wasn't LG's fault -- it was QUALCOMM's.

The 5x had the Snapdragon 808, which was the "half defective" sibling of the infamous Snapdragon 810. Basically, a Snapdragon 810 that failed some tests would have half of its big cores disabled, and frequencies reduces, and be shipped out as an 808. As it turned out, that wasn't enough to make those defective 810's work reliably, since they would get worse, and eventually one or more of the remaining big cores would fail, leading to a bootloop. When outside of warranty, there are two solutions to getting one of those devices working again; (1) if you are lucky enough to get the thing to boot up long enough to unlock the bootloader and flash a custom kernel, I've heard that sticking the thing in the freezer for a couple of hours helps it to run longer, then a kernel that disables the big cores will allow it to run reliably again in a neutered fashion on the 4x A-53's. (2) ship it off to have the CPU replaced, some people opt for a RAM upgrade at the same time, since the chips are stacked.

Now Nexus 6... the one and only Motorola that Google sold (as a Nexus). And unquestionably the very best phone made that year, which was way ahead of its time with a sturdy and thin aluminum frame, minimal bezels, and a track record of reliability that was nearly flawless. If you went through 5 of those, then you clearly peed on them. I've *NEVER* heard of anyone complaining about a bootloop on a Nexus 6 that wasn't a direct consequence of running non-factory firmware or going backwards with updates, and I think there might have been one bad *forward* update, but fixed by a factory reset. Yes, I retired *MY* Nexus 6 (which is still as flawless as the day it replaced a POS Samdung way back in 2014) approximately 36 hours ago, with a battery life that could *still* be stretched to 3 days if necessary.
[Google Pixel 2 XL Questions & Answers] GuiCunha:
Hi guys,

I'm from Brazil and I have an opportunity to buy new Pixel 2 XL next week.

My doubt is about this screen issues. I read that Google will release or already released an update that fixed it. Is it fixed or it's a hardware problem? I read but I'm not updated about it.

I'm asking because in Brazil we don't have Google store and support to replace devices with warranty.

So, should I buy it or not?

I have Nexus 6p and I would use trading program too.

Thank you and sorry if I was not clear with my English.

Enviado de meu Nexus 6P usando Tapatalk
[Google Pixel 2 XL Questions & Answers] whyme45125:
same here 2nd one just showed up via fedex and it has the same bad blue shift. Not sure how much longer I will play this lottery. 1 more chance I guess. Then I'll move on.
[Google Pixel 2 XL Questions & Answers] Krusej23:
So they say it's a feature but then give you $10 because it's a defect?
[Google Pixel 2 XL Questions & Answers] whyme45125:
To amend my earlier post. My new replacement is better than the first one after handling it for an hour or so. It seems the top half or third of the screen has the blue shift issue but the bottom half or two thirds seems fine and doesn't shift around by slight movements like the top. Seems so odd that's it's not uniform. My first device the entire screen is blue this new one is a step in the right direction. I believe I'll get another replacement, if it's not any better I'll pick the best of the bunch and go my own way.
[Google Pixel 2 XL Questions & Answers] Corduroy-21:
Although I don't have the phone I can answer some of your questions.

Google did an update. It's mostly for the colors of the screen. Some users were complaining that they were dull, so they added some more "saturated" modes. Most people say it's better.

However there is also the issue of blue shift. When you look at your phone from an angle it gets a bit blue (when there is a white background).

This is something that happens in OLED displays, but it seems it happens more in the XL2. Some people say that by changing the mode it gets a bit better, but mainly it's a matter of luck. If you are lucky you get one with minimal blue.

I'm not sure if newer phones are better. It seems that there are fewer posts about newer dates, but again this is not proved.

So about your question. I'm also in the same boat as you. I live in a country with no availability for the XL.

In my opinion it's a risk, especially for an expensive phone. If you don't mind the blue shift then get it. Otherwise it could be a problem because you won't be able to return it easily.

Maybe you should wait some more or if it suits you get the Pixel 2 which is smaller but doesn't have so many problems.
[Google Pixel 2 XL Questions & Answers] bennyboy_84:
I exchanged 2 Nexus 5X, and 2 Nexus 6P in 2015 before getting a N6P I "settled" for the 3rd that had poor screen but at least balanced speakers and no cosmetic defects. I got tired of RMAing at some point... Then I got the smaller OG Pixel last year ; flawless device, no complaints.

Now I ordered the Pixel 2 XL ... Here it is at a 20-30 degree angle next to my OG Pixel on a full "white" screen. So blue it makes my OG pixel look yellow in comparison (it's warmer than Pixel 2 XL but by no means yellow in real life) at 30 degrees and 0 degrees angles. (Yes, whites do look better on Pixel 2 XL when staring at precisely 0 degree angle. Even 2 degrees = top or bottom third becomes blue like on first pic)

And the black swear... THE BLACK SWEAR. What is this? Anything 30 % brightness or less + text on dark background = impossible to read/scroll. I've never seen this unless I'm at 0% brightness on OG Pixel and non existant on S8.

I went to a few Videotron locations in Quebec, Canada and out of the 3 Pixel 2 XL I looked at, it was obvious that 2 of them had what I assume is a "normal" screen with blue shift at like 60 degrees and the 3rd had the same screen as mine (i.e. blue at even the slighest angle)

I am not playing any lottery for now ; returning, refund, try again in a couple months or buy a Note 8 or One Plus 5T
[Google Pixel 2 XL Questions & Answers] GuiCunha:
Thank you. It's a hard choice. Opportunity vs problem.

Maybe wait for the next softwares releases and upcoming manufacturing.

I'm really in doubt.

By the way, my Nexus 6p is good enough today. The battery isn't 100% healthy, and got random turned off when is less than 15%.

Enviado de meu Nexus 6P usando Tapatalk
[Google Pixel 2 XL Questions & Answers] oneandroidnut:
I think honestly you aren't going to get a perfect one. I returned my second one yesterday and had less blue but still blue. Also seems like Google keeps saying it's normal and only in extreme shift but that's bs
[Google Pixel 2 XL Questions & Answers] Bazcraig:
Yeah, a coworker of mine just received his and there is little to no blue shift. Despite me sending images to Google to prove the difference they were unwilling to replace again saying that the blue is 'inherent in the hardware'. I know it might seem extremely picky to some, but it just bothers me every time I look at the display. This phone was £800 and it has one of the most annoying screens I have ever used. I know I am probably being more sensitive to it than others will be but it has just killed my enjoyment of the device. I have returned it and will be replacing it with a 5t, I can accept certain shortcomings in a phone with a more reasonable price, but for iphone money I expect more than they are providing in terms of quality control and acknowledgement of the issue.
[Google Pixel 2 XL Questions & Answers] Voicebox:
Since I own an LG Washer and Dryer as well as the 5X and Pixel 2XL, my view is LG has lower standards than other companies like Samsung. So a screen that at Samsung would not pass QC will pass at LG.

With their washer, I have several of the problems other people mentioned in the reviews, though overall it works very well. It is just once in a while it does strange things like putting in what looks like 1/3 too little water, and then sometimes more than needed. It determines the amount by itself. No way to even set a range for how much. Doesn't seem to affect how clean the clothes get, but the variation is really noticeable.

I think this screen should have come out on a smaller device since it would have been much less noticeable and would have allowed them to work out production issues. Basically it would have been acceptable on a 5 inch screen. But it is also expensive, so they chose to put it on their most expensive phones and they're not willing to eat the cost of discarding so many bad screens.
[Google Pixel 2 XL Questions & Answers] oneandroidnut:
Yeah they told me it is on all devices and I said then why does pixel 2 not have it? If that is how they want all screens to be. I agree it bothered me every time i tilted the screen a hair. My issue was my note 8 screen has no color shift, no blue tint and still provides headphone jack and sdcard. The pixel xl 2 already sacrifices sdcard and headphone jack and the screen being blue i cant take it. Too much compromise for $1,000. My og pixel xl didnt look bad at all no idea why this thing looks so bad. I may also try a v30 for fun and see what it's screen looks like. I still think it comes down to Samsung could not produce enough screens for it's own phones, the new iphone and the pixel 2 & xl. The xl 2 got the short end of the stick i think and hopefully this will be a lesson to google about their devices in the future
[Google Pixel 2 XL Questions & Answers] DarkYunhi:
Blue shifting

Bought at google store spain. Checked with LG imei and it was manufactured at Nov 06. Im waitng for the one i bought with orange
[Google Pixel 2 XL Questions & Answers] huoyjii:
If my blue shifted that bad, I would have done the same too. I guess I got lucky and I love my Pixel 2 XL very much, bit on the expensive side coming from a OnePlus 5. The beauty for me, I can finally have the Android updates when it is release!!!!!!!!!!!!!!!!!!!!!!!!
[Google Pixel 2 XL Questions & Answers] huoyjii:
Good luck with your RMA unit tomorrow. I admit I was skeptical at first until I actually see the comparison, I don't understand how the diff is so huge!!
[Google Pixel 2 XL Questions & Answers] huoyjii:
My unit (the better one) definitely have blue shift/color when view at a different angles. Unlike the other unit, the blue shift shows up immediately at a slight tilt/angle.
[Google Pixel 2 XL Questions & Answers] KHANrad_SIN:
Ah good thinking. At this point though I don't think it is very likely that I'll get a good one. It seems like a majority of them have the blue shift and the ones that don't are like unicorns of the bunch. Every single tech youtuber I've watched has a unit with blue shift. I think I'll just have to wait it out, maybe just MAYBE there will be a hardware revision, although I'm doubtful.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
Thanks ,will update tomorrow

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That's how mine is, move it one degree and color changes immediately. Not just whites either, regular colors get dull, just looks like **** lol
[Google Pixel 2 XL Questions & Answers] huoyjii:
I don't know about Google RMA process and criteria.

Just so you know and have the right expectation, my unit (the better one) ALSO have blue shift but at a wider angles/tilts.
[Google Pixel 2 XL Questions & Answers] Cowbell_Guy:
What are your build dates, those of you w problems?
[Google Pixel 2 XL Questions & Answers] jtwlbz:
Good luck to you guys getting rma ive seen almost 10 of 2 xl and all is blue so far.
[Google Pixel 2 XL Questions & Answers] spinkick:
I'm waiting to see if they change the process at all. How do you know the rma'd one will be any better? I dont have time to go through multiple rma's
[Google Pixel 2 XL Questions & Answers] dinkoh:
I think the best thing to do is wait till QC gets better, and then request an RMA afterwards. No point of getting a replacement phone with the same problem.
[Google Pixel 2 XL Questions & Answers] oneandroidnut:
yeah i sent my blue one back and i agree if the non-blue one was mine I would be fine with it
[Google Pixel 2 XL Questions & Answers] beezar:
Do you have to RMA within the 15 day return period or can you RMA it later as a warranty replacement?
[Google Pixel 2 XL Questions & Answers] cwalker0906:
You have two years
[Google Pixel 2 XL Questions & Answers] sdelcegno:
Yep I'd wait a while. Returning now will get you the same issue. Wait till all this stuff is sorted out.
[Google Pixel 2 XL Questions & Answers] js042507:
Honestly, I wonder if the phones with "non-blue" tint were unintentionally manufactured without a layer of this polarizer or something? I wonder if Google intended for the blue filter and these ones without it are an oversight? Either way, every screen should be the same!! Stupid Google. It's like the TN vs IPS 3ds lottery!
[Google Pixel 2 XL Questions & Answers] vacaloca:
I chatted with Google yesterday evening and sent a picture comparison of the Pixel 2 XL vs my Google Pixel XL, where the new Pixel 2 XL shows the blue tint and they said it was working as intended, but I could return within the 15 days. Before they even replied, I ordered a different one and will see if any better than the original one. If not might just be tempted to return both and wait, rather than keep re-ordering...
[Google Pixel 2 XL Questions & Answers] bigblueshock:
Not sure how they can really "Fix" the Pixel 2 XL. If they actually come up with a solution hardware wise, they're going to get a LOT of RMA requests. I don't think there has been any cell phone company in the past which had a "mass" issue like this and a lot of phones replaced. The last biggest issue was antenna gate by Apple, and they just provided a case. Google may just provide a screen protector which lessens the color shift
[Google Pixel 2 XL Questions & Answers] galaxys:
Samsung Note 7 ? battery explosions! But yeh Google has a big issue with Pixel2XL...
[Google Pixel 2 XL Questions & Answers] beezar:
Didn't Samsung have a pink screen issue when tilted with their S8? I thought they fixed it with software, not sure of all the details. Maybe Google can do the same
[Google Pixel 2 XL Questions & Answers] cwalker0906:
Got my replacement phone today, big difference, will send pics when my wife gets home, no other phone, but big difference between panels.
[Google Pixel 2 XL Questions & Answers] Perry977:
How does rma work? Do we send our phone first or they send replacement first and then send in the defected one?

If this wont work might have to wait for htc u 11 plus and return the pixel
[Google Pixel 2 XL Questions & Answers] Nocturnal316:
If your phone is within a week or so of arrival it does not count under warranty but as dead on arrival. which you have two options, a refund or exchange. if you pick exchange you can do an advance where they charge you for the phone while you send back the other one, OR you can send your device back first before you get a new one 5-10 business days. After seeing photos of Pixel 2 XLs with NO blue tint I Requested an exchange from Google today.
[Google Pixel 2 XL Questions & Answers] Lawlrus:
How can you not remember about the note's catching fire? Houses burning down, bah that's not important to remember, my phone looks blue! Now that's important !!
[Google Pixel 2 XL Questions & Answers] Nocturnal316:
Seriously Think phones exploding is the biggest one yet
[Google Pixel 2 XL Questions & Answers] beezar:
How did you get them to accept your exchange request? Seems like some people are getting pushback and refusal for an exchange for the blue tint issue from Google saying "that is what Google intended"
[Google Pixel 2 XL Questions & Answers] Nocturnal316:
Just told them its blue tint from all angles. and that I now see online there are devices with no tint at all. Since I got the phone last week I'm still within the 15 days of return/exchange.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
So here is my two pixels. As you see one is very blue, all settings are exactly the same
[Google Pixel 2 XL Questions & Answers] mngdew:
What is the manufactured date of the new unit?
[Google Pixel 2 XL Questions & Answers] mngdew:
Do you mind sharing how you asked for RMA?

Did you do the Advanced RMA?
[Google Pixel 2 XL Questions & Answers] cwalker0906:
I told them it was blue, they tried to say it was normal. Then told them 2 co-workers have the phone and it's not the same, mine is super blue compared to theirs
[Google Pixel 2 XL Questions & Answers] mngdew:
that's a simple and straight reason.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
There is a total of four of us now at work with it, mine was the only one with it. It is very noticeable blue hue all the time, even affected other colors