[Google Pixel 2 XL Questions & Answers] Blars1206:
Ok, so I have a smart watch and wear it all the time. But, it seems I can't have the phone connected to my watch and my car at the same time. I came from a S7 Edge and there was never a problem and the phone would reliably connected to both, and it didn't matter if the connection involved my watch and speaker or car, it connected and everything was great. Now that I have the Pixel 2 XL, I cannot to both at the same time and the connection is not reliable to even one device. It will disconnect regularly from anything connected.

Well, I figured this odd considering the Bluetooth version in the Pixel 2 is more advanced than the S7, but apparently I'm wrong. I contacted Google regarding the issue and was told it can only connect to one device at a time. I'm not sure how it makes sense to not allow a Android Wear watch to be connected at the same time you're connected to another device, because that would make having smart watch pretty much useless since a whole lot of people would like to be able to get notifications on their watch while listening to music via connected Bluetooth speaker!?

Ok, so after receiving that answer I then addressed the fact that my phone won't reliably hold a single connection to my watch regardless of any other devices I'd ike to connect too. Here comes the typical trouble Shooting...(reboot, delete paired devices, wipe phone and start fresh), nothing changed. Customer service finally said I need a new device, and this is after spending nearly an hour talking to them. So I'm thinking "perfect!" The customer service representative told me how sorry they are and they want to make the process as easy as possible by shipping a brand new device to me, and when I get the new one, I can activate it and then send the defective device back to Google using a prepaid shipping label. She said I'll get an email with a link to finish the process and will be good to go soon, and even promised the new device would not have these issues.

Well...I got the email and clicked the link, but this brings me to an order that would says if be charged for the phone. I'm a little confused so I message the agent I spoke to and she said they will only put a hold on my funds for the $950, which would be removed once they receive the is device. Ok, I get that they are making sure they don't get caught up giving away a device if this cost, but it's a defective device,. And.... I'm not a rich person and that money is needed for the family and bills. I financed the phone for a 0% APR, which is basically free money, just in advance and don't have an extra $1,000 laying around or else I would have just purchased the phone up front.

Long post, but I want everyone get a full picture and then get opinions. Am I wrong to think I shouldn't have to let a company that provided me with a faulty device put a hold on so much of my money, (especially when it's only been about 2 weeks since I received the device) just to get a new, properly working device? I've would love some feedback and sorry for the long post.

I just think it's completely ridiculous and really ruined all the excitement I had about the phone and completely turned me off about the whole of the "Made By Google" idea... And I've literally bought a new Android phone every year since the very 1st Android phone, the G1. Maybe I'm going off the deep end with this and overreacting, but any time I've had an issue with an item that has a cost like this one does, they've done everything to make it right without causing me to adjust my budget, to simply get a replacement.

Anyway, please give me your thoughts on this!?