yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 XL Guides, News, & Discussion] Electroluxray:
My first XL2 had a decent display (mfg date 11/16). I had to return it due to video recording problems. The replacement (mfg date 11/17, only one day later) has way more blue shift, and it's weird, I find it harder to look at. It really bothers my eyes. I'm struggling here. I may return it and get a regular Pixel 2 at this point. I love everything else about the phone. Particularly the camera. Really hate having to go through all this for a phone that should just work.
[Google Pixel 2 XL Guides, News, & Discussion] tr1cky1:
You are beta testers for LG.

Google probably saved a lot of money by going for LG instead of Samsung for the display, even if it takes 5 devices to receive one with a good screen.
[Google Pixel 2 XL Guides, News, & Discussion] oneandroidnut:
Well now I got a good screen one and flipped phone over to put on case and I am shocked the white on the back has marks in it wtf Google where is the quality control!!!! Right above and bottom left of fingerprint sensor! I can't believe it! Do I buy my fifth one?!
[Google Pixel 2 XL Guides, News, & Discussion] gm007:
Put the case and forget about it.
[Google Pixel 2 XL Guides, News, & Discussion] Kroniq:
Manufactured December 6, no issues at all except a dead pixel
[Google Pixel 2 XL Guides, News, & Discussion] mlin:
Got a great screen too then found a scratch on the bottom of the phone. Trying to decide what to do. I'm most concerned about resale but even then not sure price would take much of a hit.
[Google Pixel 2 XL Guides, News, & Discussion] oneandroidnut:
Yeah and then when I go to sell value takes a hit, no thanks! Ordering another in am and returning this one!

---------- Post added at 06:48 PM ---------- Previous post was at 06:47 PM ----------

Yeah I would return it. Value is already dropping if you look on swappa so I want a perfect one
[Google Pixel 2 XL Guides, News, & Discussion] Electroluxray:
Forgot to mention, my replacement XL2 has that same circle blemish, right on the G logo on the back. I can live with the error. Not sure I can live with the shoddy blue shifting screen.
[Google Pixel 2 XL Guides, News, & Discussion] Voicebox:
I never tried for a replacement. Mine is ok enough that probably most people would be ok with it. I only notice because I view lots of websites with white backgrounds, and I commonly do that with the phone somewhat flat so I'm getting an angle where the blue is easily noticeable. I actually never knew I viewed so many white background websites and that I tended to hold my phone that way when viewing websites. Other than that, it is fine while using apps and and very good in terms of the camera and battery life, so I just didn't take the chance of getting a worse one and having to do it again. All it does is put Samsung in the lead spot next time. Samsung hasn't given me a bad phone since my Samsung Captivate around 2010.
[Google Pixel 2 XL Guides, News, & Discussion] oneandroidnut:
I cannot live with the error for a $1,000 phone but thats just me
[Google Pixel 2 XL Guides, News, & Discussion] Electroluxray:
Ya I'm starting to agree with you there. I may return this second unit and buy the smaller Pixel 2. Has anyone else on here done that? I'd like a better screen for sure. I'd have to adjust to a smaller screen having used 5.5"+ screens for some time now.
[Google Pixel 2 XL Guides, News, & Discussion] mlin:
I've thought about it. My wife has a P2. Spoke with Verizon and they said if I continue to be unhappy with the P2XL I can switch to a different phone which would probably be a P2. I'm gonna hold out and try to just get a good P2XL. With a 2 year warranty, seems like there's a decent chance it could get replaced with a P3XL someday.
[Google Pixel 2 XL Guides, News, & Discussion] oneandroidnut:
I did think about that but I checked one out and it was too small. Screen was nicer though LOL
[Google Pixel 2 XL Guides, News, & Discussion] biffwitch:
I don't get why people buy a phone then worry about resale value. The price of phones drops horrendously now as soon as you've bought it and with the screen burn I doubt you'd sell it second hand in 12 months without a complaint.

I plan to keep mine then recycle it when the new one comes out.
[Google Pixel 2 XL Guides, News, & Discussion] Reuben_skelz92:
If you had burn in before you sell it I would get a replacement and sell it brand new
[Google Pixel 2 XL Guides, News, & Discussion] Electroluxray:
Ended up sending the replacement XL2 back and ordered a regular Pixel 2. I couldn't bear the XL screen any longer. I've played with the 2 so I know what I'm in for. Love that camera and OS too much to stray from Google.

Fun fact, the Pixel 2 displays larger 16:9 video content than the iPhone X, so at least I'll have that, haha.
[Google Pixel 2 XL Guides, News, & Discussion] zrepiV:
Anyone see this reddit post?

https://www.reddit.com/r/Android/co...medium=hot&utm_source=reddit&utm_name=Android

Seems blue shifting is getting better.
[Google Pixel 2 XL Guides, News, & Discussion] xflowy:
the problem is that they are still sending out devices from october batches when you ordered recently. bought a 128 pxl2 black on the pre christmas sale and ended up with a blue/white kaleidoscope from 31/10. rma'd and got a one day newer device from 1/11. **** yeah!
[Google Pixel 2 XL Guides, News, & Discussion] Electroluxray:
My 11/16 unit screen was good. Replacement 11/17 unit was bad. I still don't have faith in LGs quality control. I wish Google had handled this better. Like removing all of the blue screens before they can be shipped. Or offer a discount if we're willing to wait for a decent phone. I would have waited for a good one rather than sending it back. Such a waste of time and money for all.
[Google Pixel 2 XL Guides, News, & Discussion] elliwigy:
itd b a huge waste of money for them to replace the screens when not all of them have any issues.. ive had 2 p2xl and both were great including the one i have now.. no issues whatsoever
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
Just got my Pixel 2 XL yesterday, fabricated in Nov 17, and it has a lot of blue tint.

I bought it with the discounts from the UK Store at the end of December, talked with Google rep and I asked for an exchange, and they said the device is working as intended and they won't change it. Tey asked for pics and I sent, and they said that device is good and software update will improve this. The blue tint is really annoying, and it seems those discounts were just to get rid of the old stock with problems, because they are sending phones from October and November, which are the ones with the most problems.

Philip M8:05 PM

The Pixel 2 XL was designed to take advantage of multiple facets of the innovative new POLED technology, including QHD+ resolution with 538 pixels per inch as well as a wide color gamut.

Philip M8:06 PM

The screen is working as intended, however you would be receiving a security patch update and this would reduce once the device is updated.

How to apply for RMA then for this blue tint?, any advice?.

I attach some pics, but in reality the tint is even more noticeable. First one is with both devices pointing forward, but then you can see the blue tint with the slightly change in angle.

Honestly, I feel robbed and seems that Google doesn't even want to bother in exchanging old models.

:crying:
[Google Pixel 2 XL Guides, News, & Discussion] bsg411:
Just call back until you get someone to exchange it each customer service representative will respond differently
[Google Pixel 2 XL Guides, News, & Discussion] lexi250:
^ if they won't budge you should just return the phone for a refund and purchase it again.
[Google Pixel 2 XL Guides, News, & Discussion] oneandroidnut:
I've done this 5 times and now have a device I'm happy with!! Also the Panda/newer device screens are 100x better then the first two black ones I got right at release
[Google Pixel 2 XL Guides, News, & Discussion] pemz82:
I ordered 64GB Black & White on 31st December (UK store) and received it a few days later. Manufactured date is 18th November 2017. When I first switched it on I was worried about the blue shift and general quality of the screen. But then applied all updates to 8.1 and latest security patch - now it looks great. Blue shift is now no worse than original Pixel XL I had.
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
Mine is from the same date, but since I turned it on, I could noticed the blue tint.

Problem with returning it until I get a new device is that I don't live in a place where Google Store is present, moreover, I don't even have the options to do chat or phone call in the Help settings.

To get the phone I used a forward service in UK that sends quickly to all Europe. Returning implies to pay the shipping to Google and then pay again the service, which would be around €80 each time I want to do this process.

Usually I wouldn't take the phone because I was afraid exactly to go through this situation, but the discount and the Google Home Mini were really good.

Still I'm deciding what to do...

:rolleyes:
[Google Pixel 2 XL Guides, News, & Discussion] bsg411:
You can go onto the Googlestore website and do a chat??
[Google Pixel 2 XL Guides, News, & Discussion] angel7501@live.com:
Ordered on December 28 and received my 2xl on January 3rd. Seems to have been manufactured December 7 or something. Blue shift is present but on angles I would never use my phone at. I wish we had a color mode that is between boosted and Saturated so icon colors are nice but pictures arent overblown. Overall, I'm very satisfied with the experience and I don't regret it one bit
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
Yes, this is what actually I did, but still I'm deciging what to do: if keep the phone with the discount and the free Google Home Mini, or to return it and assume costs of shipping until I get a unit.

:confused:

Phones from december onwards don't have the blue shift so pronounced, so that's why you are satisfied and happy with the device, and I think I would be as well if I could get one of the new batches.

;)
[Google Pixel 2 XL Guides, News, & Discussion] GuiCunha:
So the new devices don't have any screen problems? LG and Google fix it?

And, what was the real problem? Software and manufacturing procedure?
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
As far as I have seen and read form many internet sources, devices starting from December are way better than the first batches, and even when blue tint wills still be there, is not that annoying. Still, many devices form before are still being sold, because Google and dealers want to take ride of those. I got my Pixel 2 XL 2 days ago, and is from mid Nov and blue tint is really annoying. I bought it directly from Google because it was on discount, but from my point of view, it was only a way to get rid of the bad stock.

If you want the Pixel 2 XL, I would wait a little more to assure that you get a unit made in December or later, because currently they are still sending defective units from October and November.

The problem is manufacturing process, display calibration and quality control.

:good:
[Google Pixel 2 XL Guides, News, & Discussion] GuiCunha:
Thank You, as I said in posts before, I'm from Brazil and here we do not have a Google Store and Support. I have a friend that will be in Orlando in the end of January, 20-29th. I have to decide about it.

So, I'm really in doubt.
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
Also I'm in a region where I don't have Play Store, so I'm stuck with this phone. I mean, I can return it and get a new one and so on, but I think it will cost too much money and I will lose the whole point of buying it with discount.

As I said, full retail price units are not that affected, because most probably they will be sending new units and the old units with more blue shift are the ones for the discount and promotions. There are people who bought the phone in December 6 and the manufactured date was December 3.

It depends how much you want the phone, and if you decide to take the risk, you should have in mind that many things can go wrong regarding the screen; I mean, most of the issues are fixed by now, and I believe that by the end of January, most of the units should be almost perfect, but you never know. Another thing you can do is to ask your friend to check the manufactured date, you don't even need to open the package because you only need the IMEI and it comes somewhere outside the box. If the date is from December, there are good probabilities that your phone is perfect; on the other hand, if the date is before, you will be entering the lottery and you will need to decide if you keep it or return it.

US shipping times are usually fast, maybe if the date is before December, your friend can return it and buy another one. Maybe he can do the whole process 2-3 times in those 10 days he will be there, but still is a pain in the ass.

Is a hard decision, I faced it myself when I bought the phone and took the risk, and for me things didn't go perfect. I can say I'm about 85% satisfied with the phone because of the screen and other details, but I got it with a nice discount and Google Home Mini for free, so is kind of a payback.

:silly:
[Google Pixel 2 XL Guides, News, & Discussion] danlat1415:
I live in the UK, and I didn't buy my phone direct from Google.

Still, I went on the Google Support page and during their office hours it gives you the option to 'Chat' with them over instant messaging.

I got them to agree an exchange, and they send you a pre-paid post return label.

As I said, i'm from UK, but my pre-paid return label had an address to be sent to Germany.

So your location shouldn't really affect your ability to get an exchange.
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
It affects the costs, because Google is not shipping outside the countries where they are, so is really risky and costly be sending and receiving.

Lucky you for getting an exchange, but not everyone has the same luck.

;)
[Google Pixel 2 XL Guides, News, & Discussion] EVOme:
I got my phone last weekend and I'm happy with it. Holding it next to my V30 setup the same way, the screen isn't nearly as vibrant. Overall, the phone is so snappy and responds as quickly as an iPhone does, Hate to say it, but other phones give Android a bad name. They should all function like this.
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
The phone is fast and smooth, but that's another completely topic. Problem for most of us is the screen and the issues around it.

;)
[Google Pixel 2 XL Guides, News, & Discussion] danlat1415:
they automatically exchange phones that display burn in - so just claim that and send them a photo of it. The guy who I chatted to told me that's an auto-exchange reason, and is why Google increase the warranty period to 2 years.
[Google Pixel 2 XL Guides, News, & Discussion] EVOme:
The blue tilt issue is a non issue for me and probably most. My screen turns blue at an angle I would never view it from
[Google Pixel 2 XL Guides, News, & Discussion] baginz10:
I'm also looking to do this. How long does this process take and do you just send the phone on its own or with the original box?
[Google Pixel 2 XL Guides, News, & Discussion] EVOme:
5 times!!!! :eek:

---------- Post added at 02:29 PM ---------- Previous post was at 02:27 PM ----------

Where do you find the manufacture date?
[Google Pixel 2 XL Guides, News, & Discussion] Nyquis:
Ok so it seems that I have been hit hard with screen issues in my case. One of these pixels if from November 17th and one is from October. One of them is a replacement phone. Google support is saying to me that both screens on the photos are identical. I'm really wondering why they cannot see the difference. Honestly for a 1000$ phone I would have hoped that these images would be sufficient to RMA the replacement device. So try to guess which is the orginial device having hardware issues and which has a weird screen issue.
[Google Pixel 2 XL Guides, News, & Discussion] Badger50:
Go to the link in the OP of this link. Go to that link, and input your IMEI Number.

https://xdaforums.com/pixel-2-xl/how-to/check-phones-build-date-imei-t3694175
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
Same as me, they are not doing RMA for this even when is really noticeable this blue shift. My phone is from Nov 18 and has blue tint issues, but Google doesn't want to exchange it, because now they are trying to sell and get rid of those batches with defective screens. They are selling the bad batches with promotions or as replacements.

A shame...

:(
[Google Pixel 2 XL Guides, News, & Discussion] EVOme:
Issue free XL2

Manufacture date:	November 24, 2017

Shipped from factory:	November 25, 2017

Estimated phone age:	1 month(s) 2 week(s) 3 day(s)
[Google Pixel 2 XL Guides, News, & Discussion] danlat1415:
Google do not replace for Blue Shift. They say it's a characteristic of the screen. Whether we agree or not that won't change.

They do replace for Burn In screen issues. ALL Pixel 2 XL phones have burn in (may take a few weeks for people to notice, turn brightness full up then look at a plain medium grey image - search Google for a grey wallpaper) you'll then see the burn in on your screen of the bottom bar and top icons. If you're unlucky you'll also see things in the middle of the screen.

If you've not got this yet, just wait a month then replace then.
[Google Pixel 2 XL Guides, News, & Discussion] Nyquis:
Actually it is the phone with the yellow tint. Is decreases the max brightness and is visible on everything. The phone with the purpulish color actually is pure white even if at bigger angles it has blue shift. The other is just yellow. It honestly seems like a botched experiment of trying to reduce the blueshift but at the same time they destroyed the the white temperature. It looks like it is at 5500-6000K, too warm.

This could however reduce drastically the burn in since the max brightness is much lower.
[Google Pixel 2 XL Guides, News, & Discussion] xflowy:
the blueish phone is the october phone and the yellow tint is the one from nov right?
[Google Pixel 2 XL Guides, News, & Discussion] CJ-Wylde:
Did someone just say 5500-6000 is too warm? 5000 would be nice, 5500-6000 is a blue-ish white temp.
[Google Pixel 2 XL Guides, News, & Discussion] Nyquis:
Yes it is. However it is not blueish. I mean the colours change depending on the camera I use so it must be very near the expected whitepoint. The yellow one is just yellow.
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
When did you buy it?.

:confused:
[Google Pixel 2 XL Guides, News, & Discussion] kedge:
Received yesterday from Carphone warehouse.
[Google Pixel 2 XL Guides, News, & Discussion] Galaxo60:
Cool, I was tempted to return the phone to the UK Store and get it there because of the discount, but I'm still deciding.

Nice to know that they are handling the latest batches with no so much blue tint.

;)
[Google Pixel 2 XL Guides, News, & Discussion] kedge:
I was told that most stores and online received new batches on the 8th/9th Jan, Placed my order on the evening of the 9th and received yesterday the 10th.

To be honest I have a oneplus 5t here to and it does have a blue tint compared to the 5t but nothing like some images I've seen online.
[Google Pixel 2 XL Guides, News, & Discussion] xflowy:
but when you tilt it, it gets blueish right?
[Google Pixel 2 XL Guides, News, & Discussion] Nyquis:
Yes the white one becomes blueish and the yellow one becomes greenish.
[Google Pixel 2 XL Guides, News, & Discussion] Nickco43:
Then you got a good unit. I am going to get another replacement unit soon.
[Google Pixel 2 XL Guides, News, & Discussion] Keive:
Got a Dec. 4 manufactured P2XL, and was quite shocked at how bad the blue tint was. Just placing it down on a desk in front of me was distractingly blue.

It's going to take some getting used to.
[Google Pixel 2 XL Guides, News, & Discussion] baginz10:
Has anyone in the UK that didn't order direct from google had a warranty replacement with them? Wanted to know if they replace with a brand new device.
[Google Pixel 2 XL Guides, News, & Discussion] jmartin72:
I picked up the black Pixel 2 XL and the LG site said it was manufactured on 12/07/17. The blue tint was pretty bad, and the display had this intermittent full screen flash when turning the display on or off. I took it back and exchanged it for the black and white "Panda" model. The manufactured date on this one is 12/18/17. The new one doesn't have the screen flash, and the blue tint is very minimal, to the point that, I have to look for it, or I don't notice it at all. I think maybe I just got lucky, and got a good one, I'm super happy with the phone. Not another one out there right now .
[Google Pixel 2 XL Guides, News, & Discussion] oneandroidnut:
64 gb panda? That is the newest build i have seen
[Google Pixel 2 XL Guides, News, & Discussion] jmartin72:
Yes, 64 GB
[Google Pixel 2 XL Guides, News, & Discussion] danlat1415:
Yes I have. got mine through EE, and replaced direct with Google.

They replace with a brand new retain boxed phone, and only ask you to send off your original phone, unboxed with nothing else - so you get to keep all the extras, charger, cables etc.

Also, as mine was on EE originally, it was locked to EE network, but my replacement was a full unlocked general UK version.

Very impressed with Google's customer service and warranty.

On a side note, my wife has a Pixel 2 (non-XL) and we recently sent hers for a replacement, and a brand new one came back, in a retail box with a clear plastic bag over it, but on the bag was a sticker saying Pixel 2 - rev C.

So it seems although it only came out 3 months ago, they're currently on 3rd revision of it.

My Pixel 2 XL also came retail boxed with a clear plastic bag over it, but no sticker on it - but I assume they also have similar revisions being done to the manufacturing process.
[Google Pixel 2 XL Guides, News, & Discussion] imnuts:
I don't see anything in the pictures that I'd consider worthy of a replacement. Your comparing 2 different phones, from different manufacturers, with different OS versions and different screen technologies. Expecting everything to look identical between them is like expecting an orange to taste like an apple.
[Google Pixel 2 XL Guides, News, & Discussion] JedixJarf:
OMG PIXEL XL 2 LOOKS BLUE IF YOU MOVE THE SCREEN A CERTAIN WAY>!>!> OMG. Lol what a joke, you look at your phone straight on. QQ.
[Google Pixel 2 XL Guides, News, & Discussion] neo_lithic3K:
I'm fine with my phone

Got my Pixel 2 XL a few days ago shipped from Google. Rev 10.

I can see the slight blue tint when there's an angle but it doesn't bother me. It's only obvious at angles when looking at pictures with alot of white color and even then, it doesn't bother me because I'm not looking at my phone at an angle . When looking at color photos, it's not very obvious unless you're specifically looking for a blue tint shift.

It's true that the screen colors are more muted (ie not vibrant) when compared to my Nexus 6P. But, I notice that when I increase the brightness on my Pixel, more than 50% brightness, it becomes just as vibrant as my Nexus. However, I tend not to notice it unless I'm directly comparing it to my Nexus.

Happy with the phone so far, except that I can't root it yet.