yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 XL Guides, News, & Discussion] byproxy:
not knowing there'd be an issue with trade ins i didn't think to write down my tracking number (stupid). is there a way to dig that up now so i can see where my phone is? it's been at least a week now since i sent it in and nothing has updated.

EDIT: was able to get tracking from chat support.
[Google Pixel 2 XL Guides, News, & Discussion] Robert_W:
Mine was in shipping limbo too. Just arrived there yesterday. Took 10 days to get to them, got held up in Atlanta, GA. When I googled all the USPS's in the zip code I found out that a lot of packages get delayed and sometimes worse, lost. I'm happy if finally arrived. Now to see how long before they process it.
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
Moral of the story is we should of sold our old devices on Swappa. USPS tried to deliver on 10/27 but the place was closed. I called Google Support and they assured me that as long as it shows delivered and it is the carrier issue and if it sits in the post office for x days or weeks before it gets sent back I would get credited. I didn't believe a single word they said, but what can you do? Essentially we're at their mercy at this point. Thankfully my device shows it was delivered on 10/30. It's been 3-4 business days now and the website keeps showing step 1 . To keep it short 2-3 calls later I get an answer "They're behind and it will take up to 2 weeks to get our phones scanned and credited." Well done Google, well done.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
So, the place has had my trade-in for 7 business days now (They received it Oct. 24). No word at all on status.

Got on support chat and was told:

they went on to apologize for the inconvenience, that I should rest assure they have their teams working day and night on it.
[Google Pixel 2 XL Guides, News, & Discussion] bb12489:
I think I'm going to have to do this as well. I forgot to write down my tracking number when I dropped it off at the post office. It's been quite a while since I sent it in, and no word yet.
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
Google tried to screw me. They claim my phone was not reset. Good thing I made this...

https://youtu.be/Sxrv3dYRFnw

I'm raising holy hell with Google now.
[Google Pixel 2 XL Guides, News, & Discussion] eugenechang:
Got the same response from Google Support today
[Google Pixel 2 XL Guides, News, & Discussion] AndrasLOHF:
Smart thinking. I took pictures of mine sitting on top of the shipping package Google provided of both the back side and the front side showing the start screen after a factory reset.
[Google Pixel 2 XL Guides, News, & Discussion] armandocorti:
Do you sent the device with Android 8.1?
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
It had the latest firmware that VZW pushed to the phone so no. It would not matter, they required it to be reset, that it had to boot and have a screen free of cracks. Nothing about firmware requirements.
[Google Pixel 2 XL Guides, News, & Discussion] arvonn:
I have not yet received the refund.. which Google claims posted on November 1st.. .. hopefully I will get the refund by ... Monday?

But the finger print sensor on new pixel 2 xl I totally fubar and I cannot stand it. So I just started warranty replacement.. I should get a replacement by Nov 8.. we shall see if that works...
[Google Pixel 2 XL Guides, News, & Discussion] iceman4357:
mine delivered 11-1 finally. Will see how long it takes for them to process.

I too took pictures of the phone, factory reset, in its packaging plus additional packaging and a box I placed it in.
[Google Pixel 2 XL Guides, News, & Discussion] droidabcd:
yup, same for me, except I have no proof. Give em hell, Mike!
[Google Pixel 2 XL Guides, News, & Discussion] bloodiedwraith:
USPS attempted to deliver mine on 10/28 but business was closed and said would deliver next business day. There were no further attempts... I contacted USPS and they claim someone from the business came to pick it up? But why wasn't the tracking # updated with that info?

[Edit]

I see some other people were in the same boat with the business closed and no further delivery attempts. Has there been any progress/update on yours?
[Google Pixel 2 XL Guides, News, & Discussion] Voicebox:
I know your post is 2 days old, but just wanted to add that during the trade in process, there are yes/no buttons where it asks the below question.

That is their out.

Google put that 3rd party company in a bad position. First by extending the length of time for the trade in for pre-orders. At least for Fi, I think it was 2 weeks from ship date. Now it is 30 days from new phone delivery date. So that made the trade ins up to 2 1/2 weeks older than expected. But then the Moto X4 delivery dates got pushed out about 2 weeks. So instead of phones coming in late Oct. they're not due for a while for X4 buyers. Pixel 2 buyer's phones are due for a few weeks and many panda buyers' trades aren't due until December on early October pre orders.

Google should guarantee that company whatever the difference in on pre-order phones so that customers don't get screwed in the deal. Seems like the trades are getting dinged for imaginary problems in some cases to make up for the lost value.
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
My XL went in a case and screen protector since day one. I was quoted $410 for the device, I will see what they say when they get around to appraising the device. The market value place is locked 30 days from the day you get your XL 2 is what I was told. Then I guess they try to screw you with cosmetics.
[Google Pixel 2 XL Guides, News, & Discussion] sag7392:
So it's good to know that I'm not the only one in this boat. My XL has been in a "delayed" status for about a week now, according to my USPS tracking information. What concerns me is the fact that it was labeled "out for delivery." As a result, I have opened a case with USPS to find out what is going on. I'm still waiting for USPS to contact me as well.

The waiting begins...
[Google Pixel 2 XL Guides, News, & Discussion] NOSTALGIA:
there seems to be an issue with usps as of the moment. lets just give them time to fix this
[Google Pixel 2 XL Guides, News, & Discussion] pcloadletter1:
Return center received it 7 days ago, Google support said maybe another 2 weeks for assessment due to volume.
[Google Pixel 2 XL Guides, News, & Discussion] galaxys:
What? Is this a do all 1 person business! :eek:
[Google Pixel 2 XL Guides, News, & Discussion] Taebom:
Sent my xl back on the 18th and got an email from Google yesterday for the refund of $410.
[Google Pixel 2 XL Guides, News, & Discussion] Voicebox:
When I returned by Nexus 5X to Google, it moved about as expected until it was at the final distribution point in Texas. Then it sat there for several days. I kept printing the tracking page so that if it didn't arrive, I could show it was at the shipper.

But what I thought after the first full day was that whatever facility was receiving was so overwhelmed that they had them held at the shipper's facility for a few days. This was when the 5X bootloop problem really hit hard so a lot of devices were going back. Same thing is probably happening now with trade ins.

The Project Fi Moto X4 shipments were delayed, and ended up overlapping Pixel 2 shipments instead of being 2 weeks ahead. And people have been getting their Pixel 2's for only 2 weeks. So they're probably getting a lot.
[Google Pixel 2 XL Guides, News, & Discussion] sag7392:
I'm seriously hoping the delay is caused by an overwhelming amount of Pixel trade-ins going to Atlanta. It's more about knowing my Pixel XL is not lost or damaged. Which I hope the USPS can reassure everything is good. That's my biggest concern. Fingers crossed.
[Google Pixel 2 XL Guides, News, & Discussion] arvonn:
I got my $$$

a little slow on my part,

but the trade in money - $400 - was deposited on Nov 3rd.. so it took 2 extra days, but I did get the $$$. :)

Too bad, that my wifes' nexus 5x finally died of Boot-Loop-of-Death, and she wants a Pixel XL.. ugh.. right after I get the money from sending in my old Pixel XL... (Facepalm)

I tried to convince her to get the Pixel 2.. but she wanted hte bigger one, but I didn't want to pay extra for a Pixel 2 XL (I do'nt feel bad buying it form myself between the first rebate and the tmobile deal)

Anyway.. . i just bought another Pixel XL.. after returning the first..

at least I went with a 128 gb one this time.. instead of the 32 gb which I returned.
[Google Pixel 2 XL Guides, News, & Discussion] sabbotage:
My Pixel XL 128GB was delivered on October 26th. I just got an email this morning (Nov 7th) that my phone trade in was complete and $410 will be refunded to my payment method.
[Google Pixel 2 XL Guides, News, & Discussion] rmclark12:
My trade in page still says Trade In initiated. I've called Google twice and twice they told me they had my device. I guess they are just backed up with trade in's?
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
Yup, they said it will take 2~ weeks or so at most.
[Google Pixel 2 XL Guides, News, & Discussion] iswope:
I guess I'm not the only one with issues. Traded in my wife's Galaxy S7 Edge and now they're claiming I sent in a 6P!
[Google Pixel 2 XL Guides, News, & Discussion] arvonn:
Other than sabbotage and myself... Has anyone else actually gotten their trade-in completed?

It did take two days after acceptance email for money to be deposited.
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
The trade-in is trash and I advise against it, you're better off selling it on Swappa. They were supposed to get my device on the 28th but the place was closed so they got it on the 30th instead. I called in the same day and they said two weeks from the 30th I will get my credit because they're backed up. With other people getting their credits seemingly faster after mailing their device out at a later day I call back and ask what's the deal. A Google rep then goes and says that the warehouse received my device on 11/6 and it will take two weeks from 11/6 for it to get scanned it. So my device has been sitting there for 8 business days/10 total days and she's telling me it's going to take another TWO weeks. Apparently they have zero control over the warehouse that receives our devices. I'm writing this rant while on hold, now the rep and her supervisor are telling me that the warehouse actually has the device and they are "accessing" the device and that will take 3-5 business days. Yeah, just sell it on Swappa or Craigslist and spare yourselves from this experience.
[Google Pixel 2 XL Guides, News, & Discussion] cheapshot789:
Seems google updated there store page which now shows trade in icon and status and mine shows inspected so at least this is a good sign i suggest everyone check there order page see what yours say
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
Well, some movement on mine... Hopefully doesn't take another two weeks

They got my trade-in on Oct. 24th, just got this on my Google store order...
[Google Pixel 2 XL Guides, News, & Discussion] cheapshot789:
Yeah they updated the page with that new icon and now showing status now mine has this
[Google Pixel 2 XL Guides, News, & Discussion] cedargreen:
I show the same thing on one of mine. "Phone Inspected". My guess is this is to minimize some of the public contact to free up customer support. I knew the trade in would take time and the refund wouldn't be the quickest.

My wife's XL 2 Black arrived 10/24. Her's didn't show anything prior but when it shipped the trade in was updated to $410.00. I believe the email said something like it could take 4 weeks for the refund, however what happened is they only charged my credit card the price of the new XL 2 minus $410.00. All in all I only had to pay a bill for $700ish instead of $1k+ then get a refund for $410.00. This kinda actually works out because I was prepared to pay a couple grand now and the actual cost was lower, (ordered myself and wife XL 2's - my "panda" is still not shipped...). Paying $1k+ now then receiving a credit to my credit card later would have worked as well, by then the money is tied to a certain card, which can suck.

Back to "phone inspected"... I'm guessing its updating to say they've received it and looked it over to slow the incomming status requests for customer service reps. I still do not see any action on pending credit card charge or phone shipped.

On a similar note, I was able to snatch black pixel buds a couple days ago and it wont ship till 12/4, yet there is already a pending charge for those on one of my credit cards. Would be cool if those shipped way sooner.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
Wouldn't be surprising, seems they have started shipping them early, mine weren't supposed to ship until Nov. 20th, but they will be here next Tuesday, the 14th. Lots of reports of them going out early now.
[Google Pixel 2 XL Guides, News, & Discussion] cedargreen:
It would be cool to get them sooner. Funny thing is I ordered the XL 2 Panda on 10/04 during the actuall google event and its not supposed to ship until 11/20.. The even funnier thing is google store STILL does not have screen protectors. I was able to snatch some up from Zagg, but still. Its like these companies just say, "hey sometime in the future we are going to sell something. Let us know if you want in.". The problem is by the time you get it and the time next years device rolls out, you've had the thing less than a year! Our Pixel XL's were still under 1 year manufacture warranty when I pulled the trigger on the XL 2s. In fact I did 2 RMA's for burn in, (really my wifes had it bad, mine had nothing but still able to RMA), and then sent those in for trade in's.
[Google Pixel 2 XL Guides, News, & Discussion] RarePlatinum:
Sent my Pixel in on Thursday, October 26th and it's now showing phone received on the website today, November 10th. I forgot to note the tracking number, so I couldn't track it. The phone was in mint condition, 1 month old. I will update when they evaluate it.
[Google Pixel 2 XL Guides, News, & Discussion] krolla03:
Ordered my pixel on oct 4th got it on like the 19th sent my nexus 6p in around the 25th they received it about 4 days later didn't get an email saying they got it till about Nov 4th they emailed me again the next day saying it all checks out and just got the credit to my google financing today on the 10th

FYI it does change your min payment amount after they credit the trade in
[Google Pixel 2 XL Guides, News, & Discussion] iceman4357:
Mine arrived 11-1, never got a confirmation email or anything about status. Spoke with a Google chat rep. Said they are up to 2 weeks for reviewing phones currently. :/ I took pictures of my phone before sending it off just in case.
[Google Pixel 2 XL Guides, News, & Discussion] pcloadletter1:
USPS confirmed delivery 10/28, Google confirmed delivery 11/7. Google stated 3-5 more days before evaluation...
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
Yeah, so not dealing with this **** next year. Just going to keep it or sell it on Swappa.
[Google Pixel 2 XL Guides, News, & Discussion] galaxys:
Agree, mine will be going to eBay like I had done for my last device's!
[Google Pixel 2 XL Guides, News, & Discussion] millerd79:
I was told to wait 2 weeks after delivery...2 weeks was yesterday and I have received no update from Google.

I reached back out to them and they told me it could be another 2 weeks.

The big G really screwed the pooch on this.
[Google Pixel 2 XL Guides, News, & Discussion] canemaxx:
I have received credit for my trade 355$ , they got my trade in on 10/23 and the credit hit my Google financing account on 11/1. I have also got the promo for the Google mini and that ships tomorrow. I did in fact have to create a dispute with syncrony and 2 days later my trade in credit arrived.
[Google Pixel 2 XL Guides, News, & Discussion] JagXK8:
Got my email this morning for my Pixel XL 32GB. $400 as promised. Finally
[Google Pixel 2 XL Guides, News, & Discussion] busarida123:
What date did you send your trade-in on?
[Google Pixel 2 XL Guides, News, & Discussion] JagXK8:
They received it on October 24th. I got my XL2 on the 19th and shipped my XL on the 20th. They were supposed to receive it on the 23rd but it said business closed.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
wish I could say the same, exact same phone, exact same dates, just no credit yet.
[Google Pixel 2 XL Guides, News, & Discussion] djsat03:
Sent in on Nov 23rd, they received it on Nov 26 according to the tracking.

Received full credit of $150 for note 5 today Nov 13.
[Google Pixel 2 XL Guides, News, & Discussion] MILH0U5E:
What was the condition of your phone? Trying to decide between Swappa or reeading it in
[Google Pixel 2 XL Guides, News, & Discussion] JagXK8:
Mint, had a cover and screen protector on it since day 1
[Google Pixel 2 XL Guides, News, & Discussion] hdirani:
Just FYI i am having the same issue my vzw pxel xl 32gb mint condition estimated value $400 and they only gave me $160. I disputed the charge of my new device through the bank which in my case was google financing (Synchrony Bank). It will take up to 60 days for the process to complete. Until than I dont have to make any payments on the new device.
[Google Pixel 2 XL Guides, News, & Discussion] AndrasLOHF:
For real? I was hoping it would do that instead of taking payments away from the end of financing.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
?

the financing is still 12 months, just the amount is lower, how many payments you make is up to you. the only requirement is that you pay off the balance within the 12 months.

obviously the minimum payment due would decrease, as the amount you owe has decreased.
[Google Pixel 2 XL Guides, News, & Discussion] krolla03:
Yup my min payment was approx $35/month and now after the credit its like $25/month
[Google Pixel 2 XL Guides, News, & Discussion] AndrasLOHF:
Sweet
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
Contacted Google when the credit wasn't applied to my account as promised. I was quoted 3-5 business days (after being quoted 2 weeks 2 times or so already). Now they have an update from the company as of 11/9 that it will take another 2 weeks from 11/9 for devices to be accessed and scanned in. I told him some people have gotten the credits within days despite sending the device in later. The rep claimed it's supposed to be first come first serve which is a load of crap. They probably have a small amount of people and they're just randomly grabbing from the pile. I wouldn't be surprised if it would take up to 1-2 months (worst case scenario). Google also appears to not have any contingency plans in place if the company takes too long. I guess it will be a string of calls to call in and complain and demand my credit at this point.

Go with Swappa if you don't want the chance to have to wait a month. Also trade-in values are determined on market value, so Google could be offering less now. Good thing is the price offered initially is locked in through this entire debacle.
[Google Pixel 2 XL Guides, News, & Discussion] galaxys:
Saw this fiasco info today here. :eek:
[Google Pixel 2 XL Guides, News, & Discussion] Robert_W:
Finally updated. Package was delivered November 1st. I reached out to them yesterday about the delay and was told it will be complete within a week. Today I see the status has moved to "assessing your old phone"
[Google Pixel 2 XL Guides, News, & Discussion] RarePlatinum:
Same. Mine says it was delivered November 1st and has said assessing your old phone for a couple of days on the Google store.
[Google Pixel 2 XL Guides, News, & Discussion] sag7392:
Well, after so much time has passed, my Pixel XL has finally received the tade-in value of $410! The only thing I saw, was that I sent in a 128GB XL and it stated that I sent in a 32GB XL. Like I said, I received $410, so no complaints here.

By the way, my device was delayed for about 3 weeks. It took me filing a missing parcel ticket with the USPS, in order for them to get it delivered. Wow! Next time, I'll use Swappa to sell my device.
[Google Pixel 2 XL Guides, News, & Discussion] millerd79:
Well I finally today received my full trade value after they had my phone for 21 days.

Now hopefully my 3rd replacement phone will be free of defects. I really regret giving up my OG Pixel.
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
Phone delivered on 10/30 and still waiting. Just says the device is being accessed, guess it's really difficult work to see if a screen is cracked or not and if the phone turns on.
[Google Pixel 2 XL Guides, News, & Discussion] iceman4357:
mine was finally approved for the full amount on 11-17. Refund has not hit my account yet.
[Google Pixel 2 XL Guides, News, & Discussion] Voicebox:
Google Fi forums has this message from 11/17.

https://productforums.google.com/forum/#!topic/project-fi/S6OEhJcG6cw

Two important items:

They also say they are updating the return packaging, and they're still having processing delays.
[Google Pixel 2 XL Guides, News, & Discussion] galaxys:
Yep, a bunch of beginners! Glad XDA is taking no prisoners on trade-in value...
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
After 2 weeks I'm still not getting any resolution. They claim my phone was not reset. I have a video, that I sent them, showing my phone was reset and I'm just getting strung along. They do keep calling me with an update saying that they have no update. This whole experience with Google has left me with a bad taste in my mouth.
[Google Pixel 2 XL Guides, News, & Discussion] Voicebox:
Well they posted that update on the Fi forum on Friday. So point them to that if they don't change their tune tomorrow. The memo or whatever they send out is probably going to get to CSR's over a few days time, unless they are specifically pointed to it and ask someone else there.
[Google Pixel 2 XL Guides, News, & Discussion] iceman4357:
how long did it take to get the refund? They approved my dollar amount Friday, but has not shown up in my bank account yet.
[Google Pixel 2 XL Guides, News, & Discussion] sabbotage:
Mine took around 4 business days so I wouldn't worry yet.
[Google Pixel 2 XL Guides, News, & Discussion] El Daddy:
It's now been 21 days since my trade in was delivered. Hopefully it's processed soon...
[Google Pixel 2 XL Guides, News, & Discussion] cheapshot789:
So both of my pandas just shipped and they finally cleared one of my trade in and got full value
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
I'm happy to report that Google just issued me a 240.00 credit after inaccurately saying my trade-in Pixel XL was not reset and only credited 160.00 for it. As I noted in this thread, I had a video of my phone reset before packing it in the envelope.

I must say that the Google CSR who had my case called me each week since opening the claim to provide an update. I'm glad Google took care of this.
[Google Pixel 2 XL Guides, News, & Discussion] blaksmyth:
I'm still waiting to hear about my phone, going on the 3rd week since it was received. Just wanting the full amount. Fingers still crossed.
[Google Pixel 2 XL Guides, News, & Discussion] markwebb:
Amex posted my $400 credit on November 17. It took Google almost 3 weeks from date of receipt.
[Google Pixel 2 XL Guides, News, & Discussion] techstudio:
They've had my 5x since October 24th...
[Google Pixel 2 XL Guides, News, & Discussion] dadoc04:
Mine just got delivered to Google and updated to received on the website. I guess Ill have an update in a month or 2 lol
[Google Pixel 2 XL Guides, News, & Discussion] El Daddy:
30th for me. It sucks because my credit card payment is due next week and I don't want to carry a balance and pay interest. I will be forced to pay it in full and when/if I'm finally refunded, I'll have a non-liquid balance on my account which I'd rather be using on other things.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
they've had my XL since the 24th also, been 'assessing' it for the last 7 days...