yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 Questions & Answers] soundwave123:
****Update 10/27/17: I have received two phones white and black both RMA replacements and I am extremely happy to report they do NOT have either issue. I have an observation to make though regarding the high pitch sound and also why Google may not be approaching this the way we expect. The replacements do have a very very very very faint sound if you put your ear up to the phone. It is so quiet that you would need a dead silent room to hear it. I suspect this is what Google engineers think is going on with our devices and also why the response is lackluster. I will extend an olive branch to Google and admit, I would not replace the phones either if they are just like my new RMA phone. BUT! The issues these users are describing regarding the electronic noise is enough to hear in any area during every call. This is not something you can tune out. I wish you all the best and please let me know if I can help in some way. I don't want to walk away from this knowing how it feels to have that static/issue.****

*******Temporary fix - Turn off NFC******* Please still report this to google using the feedback option inside settings and about phone. *********

I received my Pixel 2 white version and have experienced clicking during phone calls. I have rebooted into safe mode, turned off wifi, bluetooth, always on listening and still experience it.

My wife got a pixel 2 as well and it does not exhibit the clicking sound.

Both phones have a high pitch frequency noise while in phone calls regardless if it is wifi or carrier signal.

I have contacted google support and they have not had any reported issues. Please post here if you have experienced high frequency noise and/or clicking. Here is a reviewer that experienced the clicking as well.

https://www.phonearena.com/reviews/Google-Pixel-2-and-Pixel-2-XL-Review_id4431/page/4

Anyone have advice on diagnosing it?

I ordered both phones from google and use them on T-Mobile.

***Clicking occurs outside of phone calls only when screen is on and unlocked. I have also tried safe mode in addition to airplane mode.***

These are the instructions Google Support gave me.

--------------

We only have the 2 options to get you another device. We can do what we call Advanced Replacement. With this, I send you labels for the original phone and a link to order the replacement. We don't charge you, but there is an authorization hold placed on your payment method until we receive the original phone. This lets you keep using the phone you have while you wait and is usually the faster option.

We also have the option for a Standard Exchange. With this, you send the bad phone back first and when it reaches our warehouse, a replacement is shipped out. This way typically takes 5-10 business days and requires no authorization hold, but you are without the phone during that time.

--------------

Mods, can you change the title to "High-frequency noise & clicking when screen is on and unlocked RMA"
[Google Pixel 2 Questions & Answers] bluh5d:
No issues here. Unlocked version using Verizon.
[Google Pixel 2 Questions & Answers] weinga16:
I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.

---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------

One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.
[Google Pixel 2 Questions & Answers] soundwave123:
I noticed the clicking goes away when WiFi calling. High pitch noise is present at all times except when screen is locked.
[Google Pixel 2 Questions & Answers] soundwave123:
I have recorded the sound here. You can also hear the electrical sound as well.

https://soundcloud.com/pwned2owned/click-sound-pixel-2-recorded
[Google Pixel 2 Questions & Answers] bartolo5:
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
[Google Pixel 2 Questions & Answers] weinga16:
I started a thread about this at Google's product forums so that if this is a widespread issue, they can be alerted to it.

https://productforums.google.com/forum/m/#!category-topic/phone-by-google/google-pixel-2/TTCkF_SrlpQ

---------- Post added at 10:55 AM ---------- Previous post was at 10:52 AM ----------

Hopefully this is similar to what plagued the iPhone 8 and can be fixed in an update. It sounds like a very similar issue.
[Google Pixel 2 Questions & Answers] DazedGlonut:
I am experiencing the clicking noise too. It occurs all the time while the screen is on, not just in calls, but its only audible with the phone against your ear. It gave me a headache after a 20min call. It is very noticeable to me. I also hear the high frequency noise during calls if the screen is off.

Android Central also mentioned the clicking noise in their review video.
[Google Pixel 2 Questions & Answers] soundwave123:
I have opened a topic on the Pixel support forums. I highly recommend anyone with this issue post there so we can get some attention to this issue.

https://productforums.google.com/fo...!msg/phone-by-google/XuQgtm5dK8I/7SZD7EfxAAAJ
[Google Pixel 2 Questions & Answers] cb474:
Yeah, it never occured to me before to hold the earpiece on my phone to my ear, when not making a call. But I just tried it with my Nexus 4 (that I'm replacing with a Pixel 2). When the screen is on, with my Nexus 4, but not in a call, I hear a static-like noise and an electronicy noise; it is very faint and only audible in a very quiet setting. When the screen is off I hear only the static noise and it seems even more faint. I don't notice anything during calls, because I assume the sound of my caller is far louder and drowns out any background static.

Thinking about it, it seems like any speaker, connected to an amplifier, with the volume all the way up (my usual setting on my Nexus 4) makes static and electronic noises. In my car, if I turn the stereo all the way up, without playing anything, there's quite a bit of noise coming through the speakers. And one is certainly use to hearing the hum of speakers, when a powerful sound system is turned on.

I'm assuming that when the system is on, there is a completed circuit to the speaker, and it is difficult to have a pefectly clean signal. Any surrounding electro-magnetic activity (of which there is a lot in a phone, the power source; the cellular, wifi, and bluetooth radios; probably elements of how the screen functions) would potentially create interference in the voltage on the circuit to the speaker (i.e. earpiece), in essence creating micro-voltages that would cause noise in the speaker. After all, that's all a speaker does, it turns amplitude in voltage into sound (I think, I'm not an expert on this). So tiny random voltages from interfence would create noise of some sort or another.

I wonder if it's almost impossible not to have this effect with a speaker (you'd have to have a perfectly clean power source with no interference and everything connected to the speaker would have to be perfectly shielded).

Anyway, obviously this sort of phenomenon can be more or less noticeable. So I wonder if all phones do this, but it's more noticeable on the Pixel 2 for some reason.

The clicking noise is more interesting, because it's regularity reflects some sort of interference that is not just random interference from other electronic components. It's also curious that a couple people report not having this issue on the Pixel 2--maybe it's there, but much less noticeable?

Anyway, I'll be interested if people replace the device and get another one without the issue.
[Google Pixel 2 Questions & Answers] davwman:
Goes away when camera is open. Make a call then open camera. Sound is gone. [youtube]c0NViYlxRpE[/youtube]
[Google Pixel 2 Questions & Answers] bartolo5:
Can confirm my Pixel 2 also has this clicking + hissing noise. It happens ALL the time when the screen is on, and obviously is a lot more obvious when you are using the phone for a phone call. Has nothing to do with RF cell output because it also happens when using the speaker in airplane mode + wifi. hopefully there's a software fix for this, but it just sound like interference from the circuits into the speaker... Although it's not super annoying it should not be happening.
[Google Pixel 2 Questions & Answers] agelesskibbles:
I am experiencing the same problem as well

---------- Post added at 04:44 AM ---------- Previous post was at 04:39 AM ----------

Mine goes away too when the camera is open
[Google Pixel 2 Questions & Answers] davwman:
I've contacted support and have a replacement on the way. Hopefully it's gone. I don't have much confidence
[Google Pixel 2 Questions & Answers] bartolo5:
I just noticed this same hissing sound is heard on recorded videos!
[Google Pixel 2 Questions & Answers] davwman:
Rattling is likely the ois of the camera
[Google Pixel 2 Questions & Answers] NOSTALGIA:
Reported... waiting for feedback... Hold on everyone...anyone with pixel 2 xl can confirm if its also happening on the bigger one?

turn off nfc... temporary work around for the meantime...
[Google Pixel 2 Questions & Answers] orbital247:
For info I don't believe i'm getting this, i've used the unit pretty extensively since i received on Wednesday. I'm in the UK and have the White 64Gb edition.
[Google Pixel 2 Questions & Answers] Pecata:
Wow, this is unacceptable. I am waiting for my Pixel 2 XL to arrive next week, if I have this issue it is going back to Google. For the money they ask you would think they test things like this.
[Google Pixel 2 Questions & Answers] Joloxx9:
I do notebooka have this issue, I have poxel 2 64GB UK BLACK
[Google Pixel 2 Questions & Answers] rainpl:
Pixel 2 128GB black - same clicking thing.

Turning off NFC helps but it sucks that I have to do it.
[Google Pixel 2 Questions & Answers] bartolo5:
We need an official response from Google on this one. Our return windows will be closing soon and we shouldn't get stuck with devices that have what seems to be hardware flaw?

Also, Google has a long history of resting on their laurels on stuff like this. Lots of promotion of Pixel as their premium device, but when it comes to issue resolving Apple they are not.
[Google Pixel 2 Questions & Answers] bartolo5:
Can confirm turning off NFC stops the 500ms clicking sounds... the hiss is still there. All the time.
[Google Pixel 2 Questions & Answers] ryanbg:
Turning on the flashlight seems to make the hiss go away. Just an observation.
[Google Pixel 2 Questions & Answers] Voicebox:
From the Google forum, people are generally reporting that turning NFC off eliminates or reduces the clicking. Some are saying the high pitched sound is only on calls and not other audio. If so, that could be why they passed quality control as I doubt they make actual calls in testing, but probably just do audio tests without the mobile antennae and circuitry coming into play.

One other thing that one member posted is this:

"

However, some of the people with problems did have serial numbers starting with HT, so sounds like it is either just more common from one factory or it makes no difference which factory it is assembled in.
[Google Pixel 2 Questions & Answers] davwman:
I ha e an FA and nfc gets rid of it
[Google Pixel 2 Questions & Answers] davwman:
Take a card or nfc device and place it next to the phone obviously with nfc on. Check to see if clicking and hissing are gone. Worked for me. No more click and hissing!
[Google Pixel 2 Questions & Answers] cb474:
Yeah, I thought about thats since there are moving parts in there. But as I said in my comment, I get the same type of sound from the earpiece on my Nexus 4, which does not have OIS. And I get it (though more subdued) from the bottom speaker on the phone also. So it's definitely something about cell phone speakers. Anyway, apparently it has nothing to do with the clicking issue.

Turning off NFC is also what did it on mine. I forgot I'd done that.

My serial number begins FA and I have the issue.

*

Still wondering, do most people have this issue, or is it only a few of us? How many people don't have the issue? And are people doing RMAs?
[Google Pixel 2 Questions & Answers] raidflex:
Received 2 XL 64GB Black's with serials 709KP and 710KP that do not have the issue of either clicking or any other noise with NFC on. I tried this in a dead silent room also. Hope this helps track down the cause.

Seems to be mostly regular Pixel 2's not XLs.
[Google Pixel 2 Questions & Answers] cb474:
Are you saying the clicking is gone only while the card/nfc device is next to the phone? Or are you saying after you did that once the clicking was gone permanently even without the card/nfc device next to the phone?
[Google Pixel 2 Questions & Answers] davwman:
I worded it wrong. It's gone after turning nfc off
[Google Pixel 2 Questions & Answers] superleeds27:
64GB Black. UK

Clicking when I place my ear near the top of the phone along with some sort of hissing/interference sound

Turning off NFC sorts the clicking but the interference is still there.

Serial Number starts with FA

Edit: Can confirm turning the flashlight on gets rid of the high pitch noise altogether.
[Google Pixel 2 Questions & Answers] Danariel:
Black Pixel 2, 128 gb, purchased from Google Store, unlocked on Project Fi. SN starts with FA. Received it today (ok, yesterday, but it's still today until I go to bed.)

I didn't notice a clicking or hissing, until reading this thread. Turning on NFC, I do have the clicking - but I always leave it off unless I need it on for something specific, anyway. Noise is louder from the back of the phone than from the front, so I think I'm hearing it from the back of the device and not the speaker.

edit: Just spoke to my mom (I usually talk to her on speakerphone) and heard the high frequency noise. Holding the phone up to my ear with the screen on outside of a phone call, I hear it too. Didn't notice it last night because my husband had the TV up too loud. Can confirm turning on the flashlight stops the noise, but who the hell wants to turn on the flashlight every time they make a phone call?
[Google Pixel 2 Questions & Answers] xxnoelziexx:
After checking my local EE store in the UK I noticed this as soon as I picked up the device. The 2 xl also had the same. Google will replace handsets but I think this is hardware related. I remember my old nexus devices doing the same. Google replaced them multiple times but I just gave up in the end. I will see how I get on with mine under general use. This is a real shame after the build quality issues and now this I think Google missed a trick.
[Google Pixel 2 Questions & Answers] superleeds27:
What's more interesting is the fact it disappears when the flashlight is enabled.

I think this could be fixed with a software update, possibly?

I'm not RMA'ing the device as of yet. Not until Google have:

Officially acknowledged this as an issue

It isn't fixable with a software update
[Google Pixel 2 Questions & Answers] superleeds27:
Will be patched next week apparently.
[Google Pixel 2 Questions & Answers] cb474:
The person who reported that in the Google product forums said it is very unclear what the patch is supposed to address: the high pitched sound? the clicking sound? both?

I just spoke with Google customer service and they seem to be conflating the two things. I tried to explain that the clicking sound (to me) is the real problem, since it is clearly audible during calls, and that turning off NFC only addresses the clicking sound. They had stated they were told to tell people to turn off NFC as a temporary work around, but they did not seem to understand that this only affects the clicking and they seemed to think the high pitched sound in the main issue. I tried to clarify this, from my point of view.
[Google Pixel 2 Questions & Answers] Chronzy:
I don't have this issue, guess I got lucky for once.

128GB Black on Tmobile
[Google Pixel 2 Questions & Answers] The Dark Knight Patriot:
How you describe the hissing noise is something I find rather interesting. I actually have a dual-usb wall charger that lights up when plugged in, and it does the same thing. However, much in the same manner how you describe turning on the flashlight will cause this noise to dissipate, when I actually have my wall charger plugged into a device and working it too goes silent.

I don't know if there's any correlation between the two, but I'm just tossing that out there in case it helps solve what's causing it.
[Google Pixel 2 Questions & Answers] Danariel:
Just posted in this thread on the Google Product forums.
[Google Pixel 2 Questions & Answers] wazka2:
FA79T

Both clicking and high pitched sound here...

NFC off cures clicking and flashlight cures the other.

Also got a bit of crushed blacks...

Wonder if it's point to exchange?

UPDATE:

Both sounds are not present while charging and making a call.
[Google Pixel 2 Questions & Answers] superleeds27:
Let's wait for the patch.

I reckon this is why the phone didn't ship with the october patch. So that they could push a patch a week or so after release which contains the security update and fixes for the bugs found by end users.
[Google Pixel 2 Questions & Answers] Danariel:
Just to update here, I called my Mom earlier today, and didn't hear the high pitched noise at all. Listened to the back of the phone, no noise. Called her this evening, had a tiny bit of noise, but not nearly as loud as it was yesterday. I've picked it up, turned on the screen, and listened to it several times this evening, and it comes and goes, still not nearly as loud or noticeable as last night.

The ticking noise is still there when I turn NFC on, but I don't turn it on anyway unless I'm checking this problem or actually using NFC.

In the Google Product forums, someone posted that the "coil whine" had happened before on the HTC 10, and that it was patched out. This gives us hope that HTC already knows what it is from a previous device, and can patch it quickly.
[Google Pixel 2 Questions & Answers] superleeds27:
That is promising. Also sounds a lot like the issue we have here. Probably something Kernel related.

Let's hope they push this patch ASAP and it fixes it. :)
[Google Pixel 2 Questions & Answers] nigelrodrigues95:
In Canada here, serial # GA. Got two Pixel 2 phones, both have the same clicking noise, but whine/hissing is minimal. Turning NFC off or going into camera stops the clicking sound.
[Google Pixel 2 Questions & Answers] soundwave123:
Has anyone received a replacement? I want to know if they also have the issue or if it is maybe a production problem.
[Google Pixel 2 Questions & Answers] cb474:
Did you see my thread asking people to report if they do not have the clicking problem?

https://xdaforums.com/pixel-2/help/clicking-sound-pixel-2-t3692574

I also started one at reddit. I'd say as many people say they do not have the problem, as those in this thread and elsewhere who say they do have the problem. So given that the software on all the phones is identical, I think this is clearly a hardware problem--whether a faulty component or an improperly assembled device. Some sort of software workaround might solve the problem and Google might call that a "fix," but it's hard for me to see how this is not a hardware issue at root.

Of course, if Google acknowledges it's a hardware issue and figures out what it is, there could be later hardware revisions that are better. Where as RMAing right now is just going to be hit or miss. So waiting might still be a better strategy.
[Google Pixel 2 Questions & Answers] superleeds27:
Response.

Hey all,

We are investigating a faint, low-frequency “clicking” or “ticking” noise that a small number of Pixel 2 users have reported. This clicking noise does not affect the performance of your device beyond the audible noise. If you find the noise bothersome, we suggest temporarily turning off NFC (used by apps like Android Pay) in Settings > Connected devices > NFC. We are investigating and will have a more definitive response soon.

Doesn't really say anything about the high pitch noise though. ?
[Google Pixel 2 Questions & Answers] styx66:
If anybody is putting together a list of devices to try and narrow down a bad batch or something... I've got the 64gb clearly white Pixel 2. Shipped 10/23 from Mira Loma, CA

I have no clicking or high pitched noise, even with NFC on.
[Google Pixel 2 Questions & Answers] mikeprius:
How do you test if you have the clicking? I have a 32Gb black on the way
[Google Pixel 2 Questions & Answers] cb474:
If your phone has the problem, when the screen is on and with NFC enabled you would hear a clicking noise if you put your ear to the earpiece or the top back of the phone. A lot of people, myself included, feel the sound is louder from the back of the phone. Some people swear it's coming from the earpiece.

---------- Post added at 02:51 AM ---------- Previous post was at 02:48 AM ----------

Just saw this at the Google Product forums:

https://productforums.google.com/fo...!msg/phone-by-google/XuQgtm5dK8I/7SZD7EfxAAAJ
[Google Pixel 2 Questions & Answers] thehairyyeti:
I also have the clicking and the electric 'whine' sound. clicking goes away with turning nfc off, the whine is subdued (I think) when i turn the flashlight on, but is also present when the screen is turned off, not quite audible on the speaker side, but def. audible on the back side. If Google going to acknowledge the problem/fix it? I have read that RMA units also have this issue...
[Google Pixel 2 Questions & Answers] superleeds27:
At the moment nobody knows!

I want to RMA, but replacements have had the same issue.

Software update may fix it, it may not.

:/
[Google Pixel 2 Questions & Answers] emmanuelkeyz:
I preordered from Carphone Warehouse UK and can definitely confirm mine has the high pitch noise. It's very annoying during calls. I do not have the clicking sound issue though.

Strongly considering returning mine.
[Google Pixel 2 Questions & Answers] dsaucex:
Same story - ordered 64gb black P2 from carphone & has both whine & clicks. I checked with Google and they said I have to contact CPW every time there is an issue before I can contact Google (this case & in future). I am returning my phone to CPW and will order a new from Google directly.
[Google Pixel 2 Questions & Answers] pixel-painter:
Was told by Google support to sit tight until the fix is out.
[Google Pixel 2 Questions & Answers] bartolo5:
Got one RMA unit because of this issue and still has the very same problem. I have a couple more Pixel 2's coming in because I ordered a bunch, but I have the suspicion they will all be like this.

We are fast approaching the close of the return window. Hopefully there is some sort of software fix for this that can work around through what looks like a HW issue. But maybe the most sensible option at the moment is just return these devices and wait a while until Google figures this stuff out. I sure love everything else about the phone.
[Google Pixel 2 Questions & Answers] mikeprius:
Just got mine today. With NFC on you hear an audible hissing noise. Given that it is still within the return period, I'm just going to send mine back and wait. The phone is great and i personally am not picky on the designs, but quality control on the hardware side has a long ways to go with Google.

---------- Post added at 03:54 PM ---------- Previous post was at 03:53 PM ----------

i was worried about that. I'm just returning and will rebuy it maybe in Dec this year or Jan next year.