yashsingh1/xdaforums huggingface dataset:
[HTC 10 Questions & Answers] calvinyip77:
I'm from Hong Kong. My battery replacement was at a small local workshop, cost about US$60

I did not ask HTC official as it usually takes more than a week of time to repair anything, and the most important was my phone would be wiped everything (understood it's their privacy/ security policy).

The local workshop person had taken just about 20mins and I was watching him for the whole process, he was very skillful and quick! However, my phone was bit damaged during the breakdown processing. I could understand and accept it as the breakdown process was really complex and difficult. Now my phone's battery life can last for over a day which is same as brand new 18months ago! I'm very happy with the battery replacement decision even it damaged a little bit. HTC10 is still a flagship grade currently!
[HTC 10 Questions & Answers] mai0f:
thank you for that information. I've been contemplating having it done at a local shop here. but I would feel more comfortable if I could be there while they worked on it (privacy/security). I think I will press on and have them order the battery (1/2 cost to secure the order, and the other 1/2 after repair). When i called, they quoted the battery and work for $80.. After watching a few tear-down videos on YT, I would rather not take it apart myself.
[HTC 10 Questions & Answers] calvinyip77:
Highly not recommended to replace by yourself... I've a friend who is a professional in mobile phone, he can repair iphones and most of other phones. However, he refused to replace for me because of difficulty & high risk of screen broken (same reason before for my broken screen M7). Honestly, none of people in Hong Kong is willing to repair HTC phones except the superman who repaired for me. The guy also talked to me that his charging fee is double than other brands due to the high risk of screen panel broken or not working even no physical damage. His charge is including the insurance of panel compensation.
[HTC 10 Questions & Answers] joetang97:
Hi Calvin,

Can you give the address of the shop where you replaced the battery and if possible the superman who replaced it? Also, you mentioned that you phone was a bit damaged during the battery swap, what was damaged? Was it internal or external?

My battery is the same as the others in this thread reported, boot loop around 30%, massive battery drain, SoT just over 2 hours. It's gotten to the point where I have to charge my phone 2-4 times a day no matter what I'm doing, which only makes the battery even worse.

I just online chat to HTC rep and they said it'll cost HKD 350 for check and battery replace with a turnaround time over at least 1 week going to 3-4 if they need to ship things from Taiwan.

Thanks!
[HTC 10 Questions & Answers] calvinyip77:
a

Shop:

http://first-station.com.hk/4-3/htc/
[HTC 10 Questions & Answers] joetang97:
Thanks for the quick reply. How do you feel about the minor damage to the display? How visible is the damage on the left hand side when you are using your phone?

I am very tempted to use them instead of going to HTC service centre and waiting a week and having my data wiped...
[HTC 10 Questions & Answers] calvinyip77:
For the left side, it's no problem to my daily use. Unless you focus on the tiny spot under all white background. Honestly, I'm still very happy with this minor imperfection as it's invisible to me. For the right bottom, I feel it's more important and not so good, but I'm using Viper ROM, it can allow me to disable the navigation button light. So it's also not a problem~

For hardware body damage, I can't see it unless I focus to found! Imagined that the phone has been teardown instead of brand new! I do accept it.

If you decide to go with this shop, I strongly believe the guy can improve if you show my images to him for more caution. You may contact him via facebook for details.
[HTC 10 Questions & Answers] voxibanez:
This may help you understand why the repair is so difficult and risky:

https://youtu.be/T5uLJJnEHMk

Upgrading to Oreo did help with the shutting off early, but the battery life is still horrible for me, 2-3 hours of SOT depending on my usage.
[HTC 10 Questions & Answers] goobener:
So...I just got off a chat with HTC regarding fixing this issue. She wanted me to factory reset. I explained that I had wiped all partitions including internal sd card at least 3 times and flashed RUU 3 times as well. I didn't mention that I had tried 3 different roms as well, Venom, LeeDroid, and stock RUU. Nothing helped.

She politely apologized and said my warranty is expired so we won't help you. I explained that if that's how HTC helps their customers I won't be buying anymore of their phones. $800 bucks and it barely makes it past a year. No thanks. Screw me once shame on me...... Too bad, I have had nothing but HTC phones since the Thunderbolt. There won't be another one.
[HTC 10 Questions & Answers] tokuzumi:
There are two main complaints about all phones;

Battery life

Updates (or lack thereof - unless you are going with a Pixel)

Saying you will "never buy another *insert OEM here*" is chest puffing at best. Good luck with your poor battery life and lack of updates with your future devices.
[HTC 10 Questions & Answers] sitlet:
Same issues here, stock Verizon phone. Started about a month ago. I've had the phone for about 16 months. Last couple of months the phone has been extremely slow, hot, and battery never lasts more than 5 hours.

A month ago I got the first boot loop after hitting about 30 percent battery. Had to leave the phone plugged on all night, which the charging light off, to be able to stop the boot loop. Happened again last night at about 35 percent. I was able to stop the boot loop by holding power and volume down. But it still took a good hour of being plugged in to be able to turn it back on.

I'm out of warranty with Verizon, and can't get an upgrade for another 6 months.
[HTC 10 Questions & Answers] goobener:
I'm not real sure why you would accuse me of chest puffing. You don't even know me. If you did know me you wouldn't have made that comment. I have no use for a manufacturer that won't support their product. I tried to pay them to fix it and they flat out said no. I won't buy another.

I don't worry about updates either. Once I get a phone set up with a reliable rom and configured the way I want it, I pretty much leave it alone until it needs a tune up.

Thanks for your comments though.
[HTC 10 Questions & Answers] tokuzumi:
Show me a mainstream phone manufacturer that is supporting their phones better than HTC (I'm not implying that they are the best) . That list will not include Samsung, LG, Sony, or Motorola.

The 10 is an 18 month old device. It had a 1 year warranty. Not sure why they should replace the battery for free with a device outside of warranty.
[HTC 10 Questions & Answers] SPOXYWOXY:
Are people still having this issue with the Android 8.0 update?
[HTC 10 Questions & Answers] nuts77:
I have charged to 100% (presumeably) and updated. Will report if bootloops are still there.
[HTC 10 Questions & Answers] SPOXYWOXY:
Oke I still have the issue after the 8.0 update :(
[HTC 10 Questions & Answers] tokuzumi:
I wouldn't expect the Oreo update to help. This is hardware related. Not software. I wish the software could more accurately calculate actual battery status. I now have to accept that I should never let my phone get below 40%. Otherwise I'm playing Russian Roulette.
[HTC 10 Questions & Answers] SPOXYWOXY:
Well there are so many people having this issue, I would think it's a software issue... had contact with HTC support and they suggested a factory reset. Will try that, but don't expect it to work... Else I'm gonna send it for repair I guess...
[HTC 10 Questions & Answers] nuts77:
agreed, this definitely seems hardware (battery) related.

Reboot occurred at 8% while launching camera.
[HTC 10 Questions & Answers] tokuzumi:
This just makes me miss the days of popping off the back cover, and slapping a new battery in :( But before waterproofing became the "must have", phones could easily be disassembled with a few screws. Now so much glue is used you basically have to destroy the phone to get the battery out.
[HTC 10 Questions & Answers] goobener:
I didn't ask them to replace it for free. If you would actually read my post I offered to pay for it. I just wanted the repair to be done by OEM. Now I have to gamble on someone that has never worked on one of these phones being able to repair it.
[HTC 10 Questions & Answers] mbwambo:
Yesterday i went upto ....1% no bootloop....so i will report for today usage
[HTC 10 Questions & Answers] SPOXYWOXY:
Did a factory reset yesterday, so going to let the battery drain today and see if it helped... But I got the feeling it won't make a difference... :(
[HTC 10 Questions & Answers] Kwiskas:
I really don't think this is a hardware issue. How so many people could have the same hardware related issue at the same moment? Also a bad battery does not wipe application data after bootloop.

Flashing cleanstate kernel helped me a lot, since a month I have it I only get the bootloop once, at around 10% battery. I try to charge my phone at ~15-20% battery and did not get any reboot above this value.

The few times I get below 15% battery went quite fine, except once as I mentioned.

Ofc, I still have a crappy battery life : doze mode is quite good (~5-10% lost during night) but as soon I as use the phone, I lose battery really fast. But once again I'm not surprised for a 1 year and a half phone.

Accubattery gives me a 2200mah battery capacity, 74% of the original capacity. This reflect in the phone usage, I used to last 1.5 day at the begining, now I'm more around a 1 day.

My advice for user with an unlocked bootloader would be to flash kernel, and for stock users to try warranty and get battery replaced to have a good battery life at least.
[HTC 10 Questions & Answers] Rolo42:
Because batteries wear out and they're all about the same age/wear and everyone is all about flashing da Oreo, which consumes a lot of power/increases stress.

The battery gauge is an ESTIMATE, not absolute gospel truth.

Spontaneous resets/reboots indicate a power issue in any electronic device (including and especially PCs).

Flashing different ROMs isn't going to improve this.

Methinks non-removable batteries are engineered obsolescence, whether deliberate or incidental.
[HTC 10 Questions & Answers] ThatOneJoshy:
So, an update to my previous message from the 17th of December.

I sent my HTC 10 back for repair for a second time, under warranty. This time, I included a letter inside the parcel with the phone, detailing exactly what the problem is as I felt that they were not listening to the actual problem, and that the "rebooting" on the first repair sheet that they wrote, that also failed its repair, and the "phone hanging" on the repair sheet for the second repair wasn't enough information for HTC to repair the actual problem. It probably doesn't help that the advisors you speak to at HTC either don't speak English as their first language, nor do they sound sympathetic at all. More like they just don't want to be there. Anyway, whilst the phone was at HTC's repair centre (Regeresis for the UK), I called HTC Customer Support and asked them to keep me updated and send me the details of what they did to the device.

I got the phone back on the 12th of January and since then, I have had no issues and the phone is in fact running as good as new. I also got an email, with an image attachment of 'what they did'. It doesn't offer much in the way of insight, but the adviser told me that on both 'repairs' that neither of the jobs had the battery replaced at all. Saying that, my battery life is lasting a whole lot longer again. It's like I have a brand new phone.

I have a feeling that my letter that was included with the phone helped, as HTC don't really like to tell Regeneresis the actual problem and Regeneresis don't actually CHECK to see the problem, or if they have fixed it themselves, hence why it came back so obviously in the same condition the first time.

Here's a screenshot of what was sent to me by a HTC rep. He took the screenshot on his end, and couldn't really get much more out of the HTC Rep as they admitted they didn't understand it themselves, anyway.

[IMG="Repair Report"]https://i.imgur.com/SwlzI6l.png[/IMG]
[HTC 10 Questions & Answers] jimbobW79:
I've been having the same issues as detailed in this thread.

So far my HTC 10 has been back to HTC twice, they've replaced the battery, screen and camera but it's still happening and now is going into the boot loop from as early as 60% battery life left, nearly always when I'm using Spotify and then try to do something else.

I'm currently going to try and do a full discharge and see if it will recalibrate the battery, otherwise its back to HTC and try to see if they will admit to what the real issue is.

I'll include a link to this thread as well as a breakdown of when it's crashing and being an arse for them to give some extra clarity.
[HTC 10 Questions & Answers] jimbobW79:
Just to add to the above, I'm trying the battery calibration steps as details here:

androidpit com/how-to-calibrate-the-battery-on-your-android-device

It's certainly looking like there's an issue here. At 100% charge, I turned it on and was told 73% so it's a start. I'll see how it gets on when I've been through everything
[HTC 10 Questions & Answers] jimbobW79:
After all the calibration tests, and a full charge this morning, the boot loop kicked in at 64% battery left.

Bag-o-****e

So I've been back onto HTC and they're now waffling on about the motherboard, which makes me think there's a known issue with the early versions of the device that's causing this. Possibly a software/hardware compatibility issue
[HTC 10 Questions & Answers] surfen281:
Same problem here!! :(
[HTC 10 Questions & Answers] TehBloxx:
Same problem here i let HTC replace my Battery around the beginning of January but i still get the bootloop and crashes at about 20~40%
[HTC 10 Questions & Answers] coos lick:
I did the update to Oreo, then for the first time using it - the battery went all the way down to single figures before I plugged it back in (normally it starts to boot loop somewhere about 40 - 60%).

Next cycle - got a crash/ bootloop at about 40%. Damn.

Then on a whim, I switched on power saving mode - and it seemed to behave itself for a while, but then switched itself off at about 20%. No boot loop though.
[HTC 10 Questions & Answers] meleto:
Hi All,

My HTC 10 had the same issue, its a 18 months old. Last week HTC replaced the battery under warranty (in EU 2 years) and the side buttons (as they were hard to push). Now battery life is perfect and no more random reboots. This was definitely a battery issue (absolutely the same as Iphone`s...).
[HTC 10 Questions & Answers] tokuzumi:
I think htc cut some corners with this phone. On paper, the phone checks off all the correct boxes at the time, but it isn't very durable. My bottom speaker is now crackling like a fire when I turn up the volume. I think it's time to change phones. 15 months of gentle use shouldn't have these problems.
[HTC 10 Questions & Answers] surfen281:
I just got an email from HTC Support.

They advised me to:

1.) Re-Calibrate the battery by pressing Powerbutton and Volume up and Volume down for 2 minutes (device may start and reboot several times - keep holding the buttons for 2 minutes!)

2.) Safe mode: check if the problem persists when booting in safe mode.

3.) Reset to factory settings

If none of these steps help, I should send the device to the HTC Service Center - but this may become expensive...

Let's see if the ReCalibration helps...
[HTC 10 Questions & Answers] goobener:
At least they are offering to help you. I contacted them 3 times and even offered to pay for HTC to replace my battery. They would do nothing. I found someone to replace my battery. Problem solved.
[HTC 10 Questions & Answers] alconmp:
Hey all, I was experiencing the same issues detailed in this thread:

* Random reboots when below 50% sometimes 60% with bootloops following I'm not able to start again without plugging charger in.

* Random reboots when battery is around 50% and under when opening some applications e.g. camera

* The battery level is indicated as significantly lower after the restart

I contacted HTC Support and (after several days) they got to me with a number of suggestions the most helpful of which was to run a battery test. The other troubleshooting just involved checking the battery temp and attempting to re calibrate the battery. You can run a battery test by doing the following:

Try test the battery:

A) Charge the phone up to 100%;

B) Enable Airplane mode in settings and make sure that the phone is not connected to the charger

C) Dial * # * # 3424 # *#*, press “Accept”, select the "More" below.

On the next page, enable "Battery test" –press "Run". After that, the instruction will appear. Press the "back" key, until you see the picture: the phone is on the table, and the timer is above it. As soon as you saw this image, please put the phone on the table and for an hour while testing is in progress and do not touch the device

D) The timer will start counting from 1 hour until it reaches 0, during this time, do not touch the phone;

After that, look at the results:

A) If the battery level has reached 75% or is less, you need to send the device to the repair center

B) If the battery level is more than 90-95%, they suggest just 'optimising' your software on the device

My battery test result was 76%, basically a fail!

I bought my HTC 10 straight from Carphone Warehouse and its worth noting that if you process the repair through them vs HTC support you will have the option of having a 'courtesy phone' for the period of the repair, which in my case was very handy. It was only a ZTE Blade of very low specs though, so was painful to use!

I submitted the phone on the 26th of Jan and got it back on the 2nd of Feb which I thought was a pretty good turn around! They gave me a breakdown of what was repaired:

"The issue you reportded was caused by faults with the rigid-flex board assy usb board and the battery-li-polmer 3000mah 3.85v. We have replaced these parts. To prevent issues in the future we have also performed a full factory reset and updated your firmware to install the latest software. We then ran system checks to ensure your issue has been fully resolved."

I hope the above helps someone with the same issue.

Cheers
[HTC 10 Questions & Answers] marmaladegirl:
I've been struggling with this issue, HTC suggested trying safe mode and if still an issue a factory reset.

Safe mode does seem to 'solve' the problem for me, BUT unable to find the specific app causing the issue I did a factory reset and didn't install any apps, just let the pre-installed apps update. The issue persists when not in safe mode even after this! :crying:

I'm all out of ideas now. It was right after the Nougat update, but Oreo has done nothing to fix it.

HTC 10 stock, pre-ordered from HTC UK
[HTC 10 Questions & Answers] tokuzumi:
Running the battery test now. I'm sure I already know the outcome. I need to pick up two things for my phone; a new battery, and a new bottom speaker. If I can repair both of them myself, I can have a great backup device.
[HTC 10 Questions & Answers] marmaladegirl:
Spoke to HTC yesterday - there's a known issue with Boost+, so if you are on stock that might be worth uninstalling.

Still getting weird battery levels - so going to try draining it flat as suggested on here.
[HTC 10 Questions & Answers] Lookso:
So bad, that they put their own buggy apps. I uninstalled it and now my device is smoother and faster instantly. Thx :D
[HTC 10 Questions & Answers] bluedimensional123:
Has anyone else replaced the battery?
[HTC 10 Questions & Answers] jimbobW79:
My 2nd repair they replaced the battery, no difference

3rd repair they replaced the motherboard, card trays and other stuff, Bootloop stopped, battery life still attrocious

I just spoke to them one more time and I've been told to send the phone back and they'll send me out a new one. I had to send a ton of screenshots showing how the battery was going from 100% to 60% in about an hour and do the battery test (down to 78% for a brand new battery). Looks like they've given up on that
[HTC 10 Questions & Answers] nuts77:
Hi everyone,

Issue has kept occuring for the past weeks.

Decided to replace my battery two days ago. Now everything seems to be back as normal.

Just thought I'd let you guys know.
[HTC 10 Questions & Answers] surfen281:
I was told to send my device to the repair center - and my battery will bei replaced.

Although I mentioned that the main problem is probably not the battery but the shutdowns and bootloops from about 65% (and sinking) on...

I fear I get my device back in 3 weeks, with battery replaced but problem still the same. :(

I will report later...

Gesendet von meinem HTC 10 mit Tapatalk
[HTC 10 Questions & Answers] nuts77:
From my personal experience it seems that the problem comes from both the battery (being defective) and the phone's ability to read the battery level consistantly. This results in completely erratic battery level display after single reboot, for example.

On my side, changing the battery did the trick. Now everything seems to work again.
[HTC 10 Questions & Answers] mrfknthomas:
still have the same issue. I'm so done with this phone. Erased all of my accounts and restore stuff back to factory settings sometimes and it erases all my messages sometimes. Which I need for work and court. Is there any known fixes yet?!?
[HTC 10 Questions & Answers] xunholyx:
Get the battery replaced
[HTC 10 Questions & Answers] ronsan13:
good for the guys who were able to replace their batteries. I'm in the Philippines and the HTC accredited service center is crap. it takes months before they get it replaced.
[HTC 10 Questions & Answers] thanito:
After having the phone sent to the service for a good one whole month, I am happy to say that finally the problem has gone and battery life is perfect again, as well as standby draining issue.

FYI, the replaced battery as well as camera, said that both created issues
[HTC 10 Questions & Answers] fryguy:
Can anyone tell me what kind of places will replace the battery? Does it have to be sent to HTC? Called a couple local places and none will do it. Turn around time? Price? Maybe time for a new phone? Will call a couple more places to see. I watched the tear down video and not sure I have the patients anymore. Thanks.
[HTC 10 Questions & Answers] surfen281:
HTC = disappointment!

:(

I sent my device to the ServiceCenter last week - and got an email today, where they offer me to repair the Device for 420,- €uros!!! :((((( (...by the way - a new device costs about 320,- €uros those days!)

They said: "mechanical damage due to improper handling" - but i can tell you there was no damage except for some ordinary scratches on the matallic body of the phone!

If this is the way HTC deals with long-term-customers I have to change the Brand...

Very disappointed in HTC!
[HTC 10 Questions & Answers] simone8322:
Scusami se ti chiedo. Sono italiano. Mi puoi dires se il problema di standby rete mobile è sparito dopo la sostituzione della batteria? Io do]po Oreo ho sempre un consumo molto alto intorno al 25-30 % con ricezione sempre molto ottima. Grazie.

MOD EDIT: THIS IS AN ENGLISH ONLY FORUM

Anyway, here's a translation:
[HTC 10 Questions & Answers] Rolo42:
You need to demand specifics and an explanation for their conclusion or you'll let credit card company/consumer protection deal with it. Be the path of most resistance.