yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 XL Questions & Answers] Xampy05:
Exactly the same problem here... This is so frustrating and I've contacted Google support a couple of times and they say that my phone is working perfectly with no problems and that the issue is on the ridges of my fingers... I've said to them that I've owned before another phones with fingerprint unlock system and they worked nice, but not with this Google Pixel 2 XL.
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
Just curious but have you tried both index fingers and/or even middle finger just to further test the issue?
[Google Pixel 2 XL Questions & Answers] Xampy05:
I have only tried both index fingers since it's annoying to use the middle finger for unlocking the phone. But I'm going to give it a try.
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
Yeah just saying give it a try cause then it would be even more definitive that it's the sensor. Really sucks cause it sounds like when people have issues with it, it's really bad.
[Google Pixel 2 XL Questions & Answers] Xampy05:
Hello,

Yes, it's still failing with middle finger. It's random, sometimes fails and sometimes not, like ~70%-80% average of fails. :eek:
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
Gotta be a hardware issue then. If anything, mine has gotten better as I don't have issues with Chase or LaatPass anymore.
[Google Pixel 2 XL Questions & Answers] mxlu:
I got my Pixel 2 XL (128GB) Just Black yesterday. I setup my fingerprint reader today in the morning and around dinner time, my fingerprint reader stopped working completely (and doesn't show up in the Security and Location setting's menu). I am curious if this is more prominent on the Just Black. If so, I wouldn't mind returning mine for Black and White.
[Google Pixel 2 XL Questions & Answers] smthy:
Same issue for me, works for lastpass but nothing else. It's a shame, it makes an otherwise excellent phone irritating to own.
[Google Pixel 2 XL Questions & Answers] yellowman82:
Hey guys mines just recently stopped working yesterday. I'm on DP4 so not sure if that could be the problem and not only that but my phone is stuttering for some reason even after a factory reset. For the fingerprint scanner it's not even located in the security settings anymore like I can't find it no where which is really strange.
[Google Pixel 2 XL Questions & Answers] Badger50:
Not likely it's a DP4 problem since I haven't heard of anyone else with this particular issue. The fact that phone is "stuttering" after a factory reset is troubling as well, and, you can't find the FP scanner in the settings menu. Did you dirty or clean flash DP4? Or are you stock non rooted and took the OTA? Maybe give safe mode a try for a bit and see if it helps. If not, then possible downgrade to 8.1. And, if the issue is still present, it's likely RMA time ?
[Google Pixel 2 XL Questions & Answers] yellowman82:
I'm stick non rooted since. Everything was working fine since DP3 for some odd reason yesterday after work I tried using my fingerprint scanner to open the phone but it kept saying that it wasn't reading it for some reason then after about an hour when I tried again using my fingerprint nothing would happen so I decided to erase and redo it but when I went into settings I can't seem to find it which should be under security and location.

For the stuttering part it's getting really annoying like when I'm typing when pressing the keypad it stutters like crazy even when scrolling. I'm gonna give that safe mode a try if it doesn't work gonna downgrade to 8.1 thanks.
[Google Pixel 2 XL Questions & Answers] Xampy05:
Finally, after a lot of mails and discussing with Google Support, my device got replaced on February and the one I got back works really fine.
[Google Pixel 2 XL Questions & Answers] pjsockett:
I have the exact same problem. It will unlock my phone every time without hesitation, but will never work for apps. It actually works for LastPass but nothing else.
[Google Pixel 2 XL Questions & Answers] eddiezane:
Yup - I had a Nexus 6P for the past 2 years and never had any problems with the fingerprint sensor.

After my first post I removed all my fingerprints and added my right index 5 times. Apps unlocked flawlessly for a little bit but now it's failing again.
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
Might be strange but have you ever added a finger just once? I have both index fingers in just once and no issues at all.
[Google Pixel 2 XL Questions & Answers] eddiezane:
Yup that's what I have been running with before that experiment. Also just a single finger. No go :(
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
That's unfortunate. Sounds like you should go for an exchange.
[Google Pixel 2 XL Questions & Answers] eddiezane:
That would be exchange number two for the same issue. Think we need a bigger sample size of folks experiencing the issue.
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
That's just crazy. I almost want to exchange with you and see if you have an issue with mine. How's your blue shift? [emoji23]
[Google Pixel 2 XL Questions & Answers] superman1787:
I am having the

exact

same issue and was thinking of contacting Google. Thought I'd search the internet first and found this thread.

When I first got the phone, the fingerprint reader was working great. Now it fails most the time. Tried out the 8.1 beta and the same thing. Just went back to 8.0 and it's just as bad. Tried everything you have tried like removing all fingerprints, re-adding just one, adding one finger more than once, etc. Anyone got any other ideas? I am using one of the fabric Google cases on my phone and the fingerprint reader opening is a little smaller than I'd like. Maybe I'll try without a case for a bit to see if that makes a difference.

I previously had the Nexus 6P and never had any issues like this. I'm very surprised I am having so many fingerprint issues with my Pixel 2 XL.
[Google Pixel 2 XL Questions & Answers] Brandon.rush1:
Issues on two of my Pixel 2 XL's as well
[Google Pixel 2 XL Questions & Answers] suimai:
Pixel 2 xl 128gb here. I also have a problem with the fingerprint scanner. It will unlock my phone every time but when it comes to apps (Chase, 1Password, Credit Karma, AMEX) it is a hit or a miss.

I would open my phone up with my fingerprint, keeping my index finger in the same position and trying to open one of the apps and it would fail.

When I first got my phone, I transfer data from a S7 edge and opening apps from my fingerprint failed 100% of the time. So I did a factory reset and did NOT restore from a backup and it has a better chance of unlocking apps.
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
I assume you tried clearing the app cache first before factory reset? I restored from my Nexus 5X and Chase and LastPass have worked fine.
[Google Pixel 2 XL Questions & Answers] thebaum:
Same issue here. The phone will act like it's not able to read my fingerprint and then will completely not work. Nothing. No vibration like it's trying and no error on the phone. Ive had the problem problem 10 times today after a few times yesterday
[Google Pixel 2 XL Questions & Answers] eddiezane:
I've still been having the issue. What I do now is remove my fingers and re-add my index 5 times and that seems to work for a period but will eventually crap out again.

Just got off the phone with Google support and the rep was very down-to-earth about the whole thing. He made a note on my account but said the only thing he can do is replace the phone again. Seeing as this is my 2nd device I'm not sure if that will help. He said I have two weeks still to return the phone or be guaranteed a new in box replacement so I think I'm going to hold off for a bit.

I think the best thing we can do is start collecting some data from folks experiencing the issue. Maybe we can draw a correlation.

If you stumble across this thread with the same issue please share your phone model, size, color, where you bought it, the apps that are failing, and anything else you can think of.

Black 128gb Pixel 2 XL bought from the Google Store.

Carbon fabric case from the Google Store.

Unlocking the phone is generally ok but 1Password, Robinhood, Chase, Betterment are giving me trouble when unlocking.

Wiping the sensor down and/or washing my hands doesn't seem to have any effect. I rock climb so my fingers are a tad chewed up but I never had a problem with my Nexus 6P.
[Google Pixel 2 XL Questions & Answers] limitin:
I can confirm, I too have this issue. Black Pixel 2 XL 128GB inside of a Google photos case.

It got worse over time and now I can barely even register a fingerprint, if I am lucky and it works. They are sending an RMA device.

My girlfriend's pixel 2 xl has the same issue.
[Google Pixel 2 XL Questions & Answers] arvonn:
Yeah my fingerprints sensor is crap, works about one out of ten times if I am lucky. Unlock nor apps are consistent ly working.

I have a expediated rma running. I rfactory eset my phone per Google support instructions, but if didn't help. My pixel XL had a perfect finger print sensor... So I know what to expect...

I should get a replacement next week, I will let y'all know if the next one is better..

Anyways my phone is..

Pixel 2 xl 64 gb just black,

Product model:G011C

Manufacture date:eek:ctober 07, 2017

Shipped from factory:eek:ctober 08, 2017
[Google Pixel 2 XL Questions & Answers] Closed Source Project:
I'm late here, but I've been having major problems as well after a couple days of having the phone.

I used those LCD screen cleaning moist wipes and buffed the crap out of the sensor. It now works flawlessly. Working perfect for almost a week and counting...
[Google Pixel 2 XL Questions & Answers] WildBerryJam:
I've had the same problem. It worked fine for what seemed like three days and started giving me problems where I couldn't unlock the phone with my fingerprint. I reset my fingerprints many times and went through the troubleshooting steps given by Google support without solving the problem.

I've got an RMA device coming so let's see how it goes.

BTW I'm coming from a Nexus 6P device that had no problems.
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
I wonder if there's some kind of film that was preventing a good reading.
[Google Pixel 2 XL Questions & Answers] matizsk:
having the same issue

have used nexus 5 and 5x and never had a fingerprint issue. I think there is a problem with this model for sure
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
So after a week and 2 days with my phone I'm getting the fingerprint issues with apps like Chase and LastPass. However, it didn't stop working altogether as it does work after I do a quick app switch from previous app and back using the double tap of the multitasking button. Definitely feels like a software issue and not a hardware one. Unlocking the phone works fine still.
[Google Pixel 2 XL Questions & Answers] akenis:
Sounds like we might be using the same sensor as the U11. Had that phone for a few days, got a little damp in light rain, and sensor went totally wonky. Would work intermittently and then totally disappear (like non existent in Dev check). Then it would reappear after reboot the next day. Eventually sent it back....

Did anyone here have water involved?
[Google Pixel 2 XL Questions & Answers] Enphenate:
The fingerprint scanner on my first Pixel 2 XL worked flawlessly, it was super responsive but I had to replace the device due to dead pixels. My replacement device has a terrible touch sensor, I have to use a considerable amount of force while pressing my finger on the scanner for it to register. I have resorted to using a pattern to unlock my phone instead of using the scanner because it is difficult to use. Going to RMA it.
[Google Pixel 2 XL Questions & Answers] steven7590:
I had the same issue, seemed to work all time unlocking the phone, but using an app broke it somehow. What I noticed was that "coating" on the back of the phone that also covers the fingerprint scanner had a texture to it, like a powder coating. What I did was to take a small piece of very fine sand paper to it, smoothing the surface. I redid the fingerprints afterwards and everything, knock on wood, is working flawlessly now. Do this at your own risk of course.
[Google Pixel 2 XL Questions & Answers] KnifeSkills:
I also have this issue, 2nd day with this phone.
[Google Pixel 2 XL Questions & Answers] strawnj:
I had no issues until today. Got my phone last week 64, unlocked. Randomly works... tried everything. Frustrating!
[Google Pixel 2 XL Questions & Answers] tjxddt:
Have to try several times before unlocking the device, sometimes just getting sensor is dirty warning

__________update

Downgraded from 8.1 beta to 8.0, now It works great
[Google Pixel 2 XL Questions & Answers] godparn:
Same issue with my black pixel 2 xl 64gb. Not being able to unlock apps, and it's either a hit or miss for unlocking the phone. I have a few corp service install on it, not easy to reset or exchange the phone. I'll wait to see if google has any fix of it.
[Google Pixel 2 XL Questions & Answers] wefwefr:
Same issue. Worked well at first. Slower got worse. Very intermittent. Sometimes I can't get in at all, and have to unlock manually. After too many attempts and manually get into the phone, can't use fingerprint to get into apps either.

Pixel 2 xl 64 gb just black,

Bought From Google Store
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
So a little update from what I've noticed. My lockscreen fingerprint still works perfectly fine. However, if I have an issue with Chase, I wait a whole 3-4 seconds before retrying then it ends up working. If I immediately try after a fail it'll always fail.
[Google Pixel 2 XL Questions & Answers] hakaida:
I admit I have sweaty hands and the finger print scanner isn't working for me most of the time. With all of the problems with the 2 XL and hate bloatware of other android phones, do I go to the dark side and buy an iphone X so it can unlock with my face and stop throwing fingerprint errors with the 2 XL? I really don't want to, but unless I can get the mate 10 pro in the usa within the next few weeks, I might RMA another pixel 2 xl and try it out. I really wish sammy would stop with the bloatware so I could buy one of their phones. Every samsung phone I've had always got slow after six months. And I'm tired of rooting and wiping every few months so that the phone feels faster. If I didn't trade in my og pixel xl I'd be happier. I should have stuck it out for another year with that phone. When I heard that LG was making the 2 Xl I should have expected this. Every LG made phone I've had was crap.
[Google Pixel 2 XL Questions & Answers] erojas388:
Im having issues as well. It seems to not work at least twice a day for apps and to unlock the phone. Should I rma?
[Google Pixel 2 XL Questions & Answers] bigblueshock:
I had a problem with it randomly not working. After letting it sit for a few minutes it worked. Got VERY annoying,

I was on 8.1 Preview. After doing a full "Factory Image flash" of November update, no problems since
[Google Pixel 2 XL Questions & Answers] arvonn:
recieved RMA warranty replacement phone today

HA!

The new phone is *much* better.. not only does the finger print scanner *work* like a champ

the screen has *no* blue shift...

my first phone has significant blue screen tint at an angle.. and the new one doesnt.. at all..

Much Much better.

So.. bad finger print scanner.. it's worth to get a replacement!

new phone is much newer..

original was:

Manufacture date:eek:ctober 07, 2017

Shipped from factory:eek:ctober 08, 2017:

replacement:

Manufacture date:	October 28, 2017

Shipped from factory:	October 30, 2017
[Google Pixel 2 XL Questions & Answers] imnuts:
The scanner seems a little more sensitive to dry/damp fingers for me than my OG XL, but nothing I can't deal with yet. The only annoying part is that the screen won't go to the unlock pattern after to many failed attempts.
[Google Pixel 2 XL Questions & Answers] plokm:
My fingerprints scanner was working 50% of the time till I run the sensor with my fingers tips really hard. Now it's a feels a little smoother and works 90% at the time.
[Google Pixel 2 XL Questions & Answers] wondertx:
Same issue here. Sometimes the phone cannot be unlocked by fingerprint . And I have to use the pattern. This is irritating
[Google Pixel 2 XL Questions & Answers] ikerex:
Also having problems with mine. It seems to be very inconsistent, sometimes it works fine and other times it hardly works at all.

Project FI XL 128 GB, build date Oct 10. Tried factory resetting and redoing my fingerprints. Talked with Project FI support today and have a replacement coming this week. Hope the replacement works better and has a good screen. My current phone has a good screen with very minimal blue shift.
[Google Pixel 2 XL Questions & Answers] Pecata:
Experienced the same issue as well. Rebooting the device fixes it. Google has to issue an update, this is a software issue.

Spoke too soon. Still not working properly after a reboot...wtf.

Unlocking the phone works like 50% of the time now...it was fine all day, however third paty apps do not recognize it anymore
[Google Pixel 2 XL Questions & Answers] ShayMagen1:
Same issue here, I noticed that sometimes if you put some pressure it works.. anyway sending my back, should get the replacement in 2 days and see if better..
[Google Pixel 2 XL Questions & Answers] Pecata:
What's alarming to me is that it works fine and then all of a sudden not...it seems like a hardware failure. Google should definitely consider upping their QC at LG or just never going with that company again.
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
By that reasoning though I would think it's software related. If someone's fingerprint sensor never worked great from day one, then yes hardware failure. But looks like a good bunch of people, including myself, have experienced it failing with 3rd party apps yet unlocking the phone is fine.

Update for myself, Chase, Progressive Insurance, and LastPass have been working fine again.
[Google Pixel 2 XL Questions & Answers] ShayMagen1:
I just wonder if its really widespread software issue but not too many people report cause they not using 3rd party apps with fingerprint.

When I was on the phone with google rep he said he never heard about this issue before... Drive me crazy cause I dont know if its software or hardware :(
[Google Pixel 2 XL Questions & Answers] plokm:
When it comes to 3rd party apps my phone be takes multiple tries to unlock while to unlock the phone it's easier
[Google Pixel 2 XL Questions & Answers] jimv1983:
For a while I was having issues using fingerprint to connect to the Bank Of America app but that seems to be resolved now. To unlock the phone it works 99% of the time. It does miss once in a while.
[Google Pixel 2 XL Questions & Answers] LedDeplin:
Bought a Pixel 2 XL 64GB and had exact same problem. Fingerprint sensor worked fine for a couple days then...nothing. fails 99% of the time. And it's not just third party, I can't get it to unlock my phone, either. I've tried deleting and redoing finger prints, reset phone, getting all different parts of my finger scanned...no fix. I ended up calling Google and they sent me a replacement.

Got the replacement Thursday, fingerprint sensor worked fine for a couple days and now it's gone, too. I had a Nexus 6p for two years and never had an issues, so I really think it's a hardware problem, and possibly large scale given I've gotten two duds. Hoping they'll send me another replacement...
[Google Pixel 2 XL Questions & Answers] mngdew:
I'm also having problem with mine. Mine work 7 out of 10 times when unlocking the phone and 1 out of 10 time with 3rd party apps. Everything was okay for about two weeks. As soon as the return period expired, the sensor started to act weird. I'm in the process of Advanced RMA.
[Google Pixel 2 XL Questions & Answers] Pecata:
This begins to sound more like a software issue. Send bug reports to Google guys, so they can investigate and hopefully fix this.
[Google Pixel 2 XL Questions & Answers] HodoryGT:
For everyone that is having the problem with the fingerprint sensor... which security update version are you all on? My Pixel 2 XL 128 GB bought from Verizon has the same problem especially with 3rd party apps. I started noticing this problem soon after getting the November update. So I was thinking maybe the update patch was bad? Verizon is also sending me a replacement. Actually the guy cancelled the old order and placed a new order for me instead of doing a replacement.
[Google Pixel 2 XL Questions & Answers] ShayMagen1:
Mine had issues on 8.1 without Nov patch...

---------- Post added at 12:09 PM ---------- Previous post was at 12:05 PM ----------

Getting my replacement tomorrow so first thing I do is to test Amex, Chase and Paypal and report back..
[Google Pixel 2 XL Questions & Answers] Nephilim:
I've had absolutely no issues with the scanner, one suggestion I've made to friends that seems to work well is when initially setting up your fingerprint put a different part of your finger on the scanner each time you press i.e. first time press your full fingertip down, second time press more of the tip of your finger, third time press the left side of your fingertip etc. That way the scanner gets readings from all points of your fingertip.

One other thing to take into consideration, this issue happened to my mom, if you setup the scanner and then add a case to your device sometimes it doesn't read properly. My mom rescanned her finger with the case on and after that she had no more problems with the scanner reading properly.

Just a few suggestions. As I've said, I have not had any problems with the scanner.
[Google Pixel 2 XL Questions & Answers] mngdew:
Received the a new unit today. The sensor works so much better. I'll report back about 3 weeks later.
[Google Pixel 2 XL Questions & Answers] HodoryGT:
I have tried all of that is suggested by you above, but it just refused to work, especially with 3rd party apps, which never worked at all no matter how much I tried. I would even lock the phone at the login screen on the 3rd party app right where it asks for a fingerprint, unlock the phone with the fingerprint scanner, and then have it fail on me to unlock that app until the device no longer allows me to use the scanner to unlock again.

So I have just received my replacement from Verizon. The phone upon setup, immediately updated itself to the November security patch. I did a fresh install, and now everything seems to be working as it should. But judging by what I have read in this thread, it seems that this problem CAN come back again after a few days of usage, so I will keep a very close eye on it. If this issue happens again, I will return it again and will NOT come back to Pixel 2 XL... will have to choose another phone entirely.

By the way... is this a problem only with the Pixel 2 XLs? Or is the smaller Pixel 2 also having this problem? It seems like the XLs are the ones with the problems... not so much with the smaller model. I may have to live with the smaller screen and smaller battery size and opt for the smaller model if problems persist.
[Google Pixel 2 XL Questions & Answers] merkage:
I wanted to report that I received my second pixel 2 XL device last week, after having significant screen issues on the first unit (flickering screen/freezing requiring forced reboot of device). My second unit screen works great, however the finger print reader is completely useless. 8/10 scans of my finger fail. Re-added fingerprints 8 times after I finally gave up, there is no way this is normal behavior as my Pixel XL 1 and former Pixel XL 2 did not fail like this. I do believe there is a significant quality control issue with these phones. I am now about to receive my 3rd device in 4 weeks. When I contacted google they offered to replace the second device without question, and I asked if they had a lot of reports of this issue, the answer I received was YES, they are reporting 3/10 phones have hardware issues, including screen and finger print reader issues. 30% failure rate at launch? Someone is failing to do their job. If my third device has any issues I am simply keeping the Pixel 1 and will skip this upgrade cycle.