yashsingh1/xdaforums huggingface dataset:
[HTC 10 Questions & Answers] Wheat0s:
Thanks for all the useful posts in this thread. I too have suffered from the same reboot loop issues. I contacted HTC who recommended the battery calibration and usage tests. The former had no impact and the latter resulted in a fail of 60% after an hour. I sent the phone for repair under warranty and have been advised today that they have replaced the battery, all circuitry and some "other stuff". I should receive it back in the next couple of days, and fingers crossed all issues have been resolved.

My advice ..... report it to HTC. They will fix it if under warranty. I cannot fault them. Excellent customer service.
[HTC 10 Questions & Answers] xunholyx:
You must be in Europe. HTC warranty is only for 1yr in North America
[HTC 10 Questions & Answers] DeeZZ_NuuZZ:
Had send it in for battery replacement and checking the antennas. Then I got a mail, that because of the display, because there was a little crack in the black bezel part, they won't repair and even open it, because we could always charge them for brake something, so I had to pay 420 euro to repair the screen or 25 euro for the diagnosis and send back to me. So decided to just get it back. I will sell it to a family member for 100 euro or so, because screen is working fine, battery a little bit worse than at the beginning, but better than his old iPhone 5s?

And like you said, 320 euro on Amazon and then they want to charge you such a price for screen replacement...wtf. even some cheap and very good shops do it for 150- max 200 euro...

Their customer service regarding this in Germany sucks too.

I'm also in their social buddy program and got the u11 for free and maybe I can keep it and they asked us, what they should improve regarding repair and customer service. Hope they take our advices seriously...
[HTC 10 Questions & Answers] surfen281:
DeeZZ_NuuZZ - thanks for your post!

As I am in Austria, I think we suffer from the same customer service policy.

I talked to the support center (who sends the phones to the repair center in Bulgaria...) and talked to HTC Austria as well - both of them explained that they cannot help...."as the metal body of the phone has some scratches, the device is out of warranty." :rolleyes: :crying: :(
[HTC 10 Questions & Answers] DeeZZ_NuuZZ:
That is total ****. Especially since the scratches don't have anything to do with the issue you state. So if you really still have warranty, tell them that the scratches are not related to any of the issue your phones has right now.

What they told me because of the slightly cracked screen it is okay, that's really a problem. HTC has bad repair service. The phones from Germany are sent to Poland.

If HTC wants to be successful again, they should fix that in any country they sell phones and also start doing properly marketing **** again xD
[HTC 10 Questions & Answers] surfen281:
I told them that i dont want a new Magnesium-Cover for my phone - I just want to have a solution for the boot-loop-problems!

- but they kept saying the same...."out of warranty, due to mechanical damage..." :rolleyes:
[HTC 10 Questions & Answers] cytherian:
Wow. Had I seen this topic before I bought my used HTC 10, I would have passed on this phone. On paper, everything is great. On sites that recommend used phones, the HTC 10 is praised. The phone itself is very nice, runs faster than my trusty HTC One M8. The screen is brilliant. But... when I received the phone, the battery level was 0%. The seller is a cellphone reseller on eBay with good feedback and was selling a lot of HTC 10's. I'd bought my One M8 through a similar kind of reseller, 2 years ago. I used a Quick Charge 3.0 charger and the phone reached 100% pretty quick, about 1.5 hours. But, when unplugged, the battery level suddenly dropped to 74%. Again, plugged it back in and within about 10 minutes it was back to 100%... but dropped to like 77% when unplugged. So I figured it best to slow charge this time. And when I did, the battery remained 100% when unplugged, for a brief while. Screen was on bright setting and that eats up battery level quickly, so I lowered it.

I figured at this point I'm "out of the woods." I start to install apps, personalize settings, etc. I then decided to transfer files from my old HTC phone. I used the HTC Transfer app and that worked great. I did this unplugged so that I'd drain the battery and see how well it performs. Well, compared to my M8 (2 years of my usage, plus whatever previous owner used), it wasn't as good. Battery drain is a little faster. OK, I figured maybe this will be worked out once I've put the phone through a couple of charge cycles. Then... sudden shut down.

The HTC 10 was at about 25%. It just shut down without warning. When I restarted it, it began boot looping. I couldn't get it to stop this until I plugged it in. And then I thought WTF... searched on-line, found this topic. And this isn't the only one. Not only have there been multiple topics on XDA, but also on Android Central, Android Forums, Reddit, etc. I'm really pissed I didn't see this. Nobody should recommend this phone, at least not without a warranty.

So I did that holding of volume buttons and power button for 2 minutes, then found my battery level at 4%. Doing a slow straight charge to 100% with the phone off. Then I'll run through the battery test as noted by alconmp above. I'm hoping that the battery is OK and that this is some firmware issue resolved in an update that the phone doesn't have yet. If it is the battery, I'm contacting the seller and returning this phone. They claim they do extensive tests but will accept a return if there's a problem. They don't indicate a battery stress test, but the fact that it arrived at 0% shows they didn't bother to do a charge test.

I imagine there may be other people running into this problem, because the used phone market is huge. And the HTC 10 is a recommended phone.
[HTC 10 Questions & Answers] cytherian:
I ran the HTC Battery Test from 99%. After 1 hour, it was 78%. That's not terrible, but not great either. And I wasn't satisfied with this result, so I proceeded to put a high load the phone, activating everything, 100% brightness, and then played videos. After it reduced to 30% of battery life, I stopped video playback and just left it on with screen timeout set to 1 hour. When it hit 25%, it shut off again, same as before. Attempting to restart it resulted in boot loops. When I plugged it back in, battery level showed 1%! So, no wonder why it kept looping. Insufficient power. Even plugged in. I waited a few minutes then tried to start it and it did restart. 9%.

Btw, this info doesn't reveal the problem my HTC 10 is having. From a full charge, once it reaches about 25%, it shuts off. When plugged back in the battery state shows 1%. So even after calibration, the battery charge percentage was way off. I'm afraid I'll have to try returning this phone.

EDIT:

Just for the heck of it, I took my HTC One M8 that I bought used in October 2015 and ran the HTC Battery Test on it. I wanted to see how it would compare. Given that this phone was manufactured 4 years ago, I figured that it wouldn't perform as well as the HTC 10. Well... entirely not the case. My One M8 showed just a 10% drop doing the HTC Battery Test. 90% level showing after one hour. So that cements it. This HTC 10 battery is showing much greater wear on it than it should. Definitely returning this.
[HTC 10 Questions & Answers] cytherian:
Thankfully the seller is cooperating thus far -- sent me a return label so I can get this phone back to them. I was careful to make sure the charge level is low enough such that turning on the phone instantly trips the reboot looping problem. At this point, I'm going to wait a couple more months for the U12 to come out... see how that affects the resale price of the U11.
[HTC 10 Questions & Answers] sammydee:
Can it be lived with?

Same problem here.

But does it deteriorate? I'd love to hear from users who have been living with this random reboot issue.

If I can just assume that the phone needs charging whenever it reaches, say, 40% then maybe I can live with this otherwise good device.

I was also wondering if there could be an app that more accurately reports correct battery level.

Thanks
[HTC 10 Questions & Answers] szymonurai:
I'm coming back to this thread to give an update. I replaced my battery. I did it myself. It was difficult. However, I can now say I no longer have any issues. My battery life was better but not like when I bought it. HTC oreo is not battery efficient. There is something wrong with it it burns through battery. I installed LeeDroid and battery life is now back to when I bought it. Looking to optimize more. But, I'm happy for right now.

Replace the battery switch to different rom fixed my issues.
[HTC 10 Questions & Answers] fryguy:
Mine seems to be getting worse. Started at 20% then 30% reboots. Set battery saver at 50% but now sometimes reboots before then.
[HTC 10 Questions & Answers] xdaweber:
How did you replace it? I'm thinking of replacing mine soon too. Battery life is just terrible right now. I'm always carrying a portable charger on me now lol.
[HTC 10 Questions & Answers] :
My phone is working 100% correctly since HTC replaced the battery. Good luck to everybody getting theirs fixed!
[HTC 10 Questions & Answers] MrIlikeit:
Hi everyone.

I solved the problem without resetting my phone to its factory settings by proceeding in two steps:

1. I uninstalled Boost+. I read somewhere that the application created some conflicts that prevented the phone from booting.

2. I calibrated my battery again. How ?

A. Plug the phone in, and let it charge fully.

B. Unplug it, and wait until the percentage drops. If it drops immediately, then

C. Charge it again, until it reaches 100%. Repeat the steps until the phone stays at 100% for at least a minute.

The phone will be calibrated. I haven't had an issue, whether a bootloop or a random shutdown ever since. Obviously my battery life isn't as good as it used to be, but I can live with it.

Hope this helps.
[HTC 10 Questions & Answers] cytherian:
It's good to know that only a battery replacement was required for you. I've read quite a few postings now where that does seem to do the trick.

After a careful surveying of Android phone choices on the used market today at $200 and under, I kept coming back to the HTC 10. The only thing holding me back has been this battery flaw that affects some of them. I'm taking another chance as I'm waiting for another one to be delivered, this time from a private seller (instead of a cellphone reseller that won't do any specific unit checks), who attests that the battery is working perfectly (no rebooting at low percentages). Practically looks like new in original box, always used with a case and screen protector. Hopefully this will be "the one" and will carry me for the next 2 years. Still, I'm eager to see how the U11 holds up over time and the debut of the U12.
[HTC 10 Questions & Answers] Maskedapple:
Hope im not too late, but same issue!

On Oreo, clean phone never rooted/flashed before (sorry im not a very techy guy)

Phone starts shutting off at about 50+%. Goes into a bootloop until i plug the charger in, then it comes back on with 1%. Worst still, battery drains from 100% to 50% in about an hour's worth of usage.

Called HTC, advised me to do a reset. Doubt it will do anything tbh. Phone's out of warranty too.

Accubattery shows my battery capacity is at a measley 1,300+ mAh. I understand batteries deteriorate, but my phone is about 1.5 years old - i dont see how the battery would have lost over half its power in that time.

After reading the thread , i'll probably go get the battery replaced. But i'm going on a vacation tomorrow and can only head to a local repair shop in 2 weeks.

Anyone has any ideas for a temporary fix throughout my vacation? Or else my phone has to remain plugged for the entirety of my trip, which is going to be a hassle
[HTC 10 Questions & Answers] cytherian:
^ The only temporary fix you can achieve for now would be to get a portable battery charger to quick-charge your phone when away from an A/C outlet.

The HTC 10 is a very capable phone, when comparing the specifications against the U11 and Pixel 2. I simply wasn't prepared to spent $400 on a used Pixel 2 or $500 on a U11. I got a near mint condition HTC 10 in original box with all accessories for $150 shipped. It doesn't suffer the dreaded boot loop problem, but the HTC battery diagnostics came in at a painfully low 69%. Dumpsys batteryproperties shows a healthy battery and a full charge rating of 3049000, which is good. Looking at the battery consumption over the course of a few hours, it seems to be about average. Maybe the HTC battery diagnostics isn't perfect, or perhaps it gets tripped up when a battery isn't sufficiently calibrated.
[HTC 10 Questions & Answers] cytherian:
Well, it seems I'm a bit cursed with the HTC 10. I'd gotten another one, this time in near mint cosmetic condition with original box and all accessories. Initially I let the battery run down to about 7%, no abrupt shutdowns or boot looping. I figured I was totally in the clear with it. Charged it fully and then started using it over last couple days. This morning it was at 22% and as I was checking notifications..... without warning... SHUTDOWN. BOOT LOOP. @#$%&*!

When I plugged it back in, 1% battery level showed. God damn it. The first time I let the phone run down, it didn't have any service because I didn't have the new SIM card installed. Now that it has service... maybe there's some kind of screwed up firmware problem going on, or... maybe I got really unlucky and the battery has worn down "JUST ENOUGH" to start triggering this @#$%&*! battery problem.
[HTC 10 Questions & Answers] CSA3:
Wait how did you delete +Boost app ? I can't even uninstall the app from the phone. It just turns back to the very first version...

---------- Post added at 02:19 PM ---------- Previous post was at 02:10 PM ----------

Guys, can one of you enlighten me about that cleanstate thing ? I really wanna solve this problem of mine and I don't really trust stupid service because all they are gonna give me is 2 weeks or maybe even a month without my phone and high probability of non solved problems. So I'm willing to try by myself. How can I start using cleanstate ? What is cleanstate ? How can I see what am I currently using ? I'm really uninformed about those things. Will appreciate the help. Thanks.
[HTC 10 Questions & Answers] Gathmor:
I have had 3 of these phones and they all have been doing this for over a year. The first phone was replaced under warranty only 9 months of ownership. The next two was out of warranty so we have just lived with the issue. No amount of software changes, app removal, clean restore has ever fixed this issue. Only reduced the frequency. My opinion is the phone is a lemon and as the phone was not extremely popular the issue did not get the press nessisary for HTC to be foced to do a recall. If ever there was a case for class action lawsuits this is it.
[HTC 10 Questions & Answers] CSA3:
Replaced ? How ? I mean did they just offered you another HTC 10 because they couldn't solve the problem ? I'm under warranty. I was very very happy with my HTC 10 for like 20 months untill this stupid problem started to occur. I'd love to keep using this phone somehow but at this point it's very hard to use it.
[HTC 10 Questions & Answers] CSA3:
Guys now Android 8.0 Oreo system update just came thru my HTC 10, I'm updating rn. I'll let you know if that update helps with the random shutdown and boot loops problems.
[HTC 10 Questions & Answers] shankly1985:
I have had my phone now since release, before the Android 7 release I used to get 4 hours to 5 hours screen on time. Then my phone started getting worst and shutting down around 20% to 8% and it would just bootloop until it said 0% battery. updated to Android 8 and I noticed my phone no longer bootloops at 20% etc but I did struggle to get two hours screen on time and phone just eat away at battery even when it should be sleeping.

This weekend I have done a factory reset and so far my battery is looking to have improved alot! Phone doesn't heat up that much anymore, my phone is going into deep sleep and using very little battery while screen is off. I wont know if I have improved my screen on time until I fully use my phone through the week.

So from now on when Android gets a big update I think I will start to factory reset my phone after the update.

edit - Now defo getting much better sleep state. Phone is hardly using any battery when screen is off.
[HTC 10 Questions & Answers] CSA3:
My HTC 10 is back from the service and it seems to be working exactly like it suppossed to be. According to the feedback I have recieved from them, the phone's battery has changed and they installed the latest softwares. They also tested the phone and they said the problem is fixed. I'm currently using the phone and it's my 1st day with it. I have %43 charge and I'M using the phone which was kinda impossible before the service.
[HTC 10 Questions & Answers] Lookso:
My HTC 10 is also back from the service. Same experience with the service team as [MENTION=9172729]CSA3[/MENTION] had mentioned. No random shutdowns right now :good:
[HTC 10 Questions & Answers] Ny88:
Been reading this thread with interest as I have been having the same issue with my phone. Sent it off to HTC and they have sent my sent me a "nice" quotation for repair!

zam. 83H10153-03, 83H10152-02, 83H10158-07,83H10158-03, 83H10152-03, 83H10153-02, Lamination, LCD-OCA+Touch Window,GENERIC,TIANMA+YFO,black color,in house,for HTC,PMEC2#TUHL

£51.08

zam. 83H40049-10, Laser Etching,HTC,Carbon Gray,PME

£57.99

SIM Tray,Carbon Gray, Insert co-mold,ZEITO

£1.57

SD Tray,insert co-mold,Carbon Gray

£1.57

Speaker,KNOWLES,KAS-63111-002

£4.74

zam. 36H01189-00M, Speaker,PANASONIC,EAM0815S02A

£2.09

Rigid-Flex Board ASSY,USB Board

£8.92

zam. 35H00256-00M, BATTERY_LI-POLYMER,3000mAh,3.85V,ATL,ATL,GC-SCC-336185-010H,BIS Standard Mar

£9.95

zam. 51H20790-00M, FPC ASSY,Sidekey FPC,w/o MicroP

£1.92

zam. 54H20608-00M, Module Assy,Fingerprinter,IC is FPC2050BP(UQFN20),Black color

£11.29

zamawiać i używać 74H03180-01M, Sponge,Virtual-Key,Bezel

£0.04

zamawiać i używać 74H03180-01M, Sponge,Virtual-Key,Bezel

£0.04

zamawiać i używać 74H03180-01M Adhesive-Double Tape,TW-ALL

£2.08

Sponge,Virtual_Key

£0.18

EMI Gasket,LCM+TW FPC grounding gasket,JORJIN

£0.17

FRU,Main Board,HTC,English-WWE,GENERIC,WEND,Glacier Silver,Bootloader Lock,Generic Color,WHT00,w/o SIM Lock,PERFUME#UHL-C9#EMEA

£161.34

Labor

£22.00

Shipping

£11.29

Tax

£80.10

Please bill me for the full repair

£428.36

Bearing in mind the phone is not even two years old, so it is effectively still in warranty, however HTC have not said what the problem is, but just sent me this quote??
[HTC 10 Questions & Answers] onewhackmac:
Brand new user, problems

Hoping to get some quick yes and nos from experienced users, just picked up a so called 'demo' model which turns out to be refurbished. Whatever. Not my first rocket surgery

I am getting small bootloop issues, battery drain out issues and the occasional random reset running Nougat, I have charged this phone 4 times in 2 days am afraid its gonna explode..

Each issue separated below for ease - -

- Turned off all the absolutely laughable content Nougat seems to offer (6.0 user still) and am getting decent drain in sleep mode, did a htc battery diagnostic and its hitting 70% to 75%

after an hour *with the screen staying on* (I don't know if this is actually part of the test as the screen timeout is very buggy). Are these numbers tolerable for a second hand phone?

What percentage are you getting on a diagnostic in safe mode?

- Battery drains out to 1% from numbers as high as 40-50-60% after a random reset. Battery seems within (at least) toleration from the mentioned diagnostics. Anyone figured out why

random resets happen and more importantly where is all the power going to.. I fear for battery explosion.. I suspect very poor battery housing as I hear the common complaint that

'you can hear faint sparks or crackling' from the htc 10. Going to factory reset as next step... Maybe goto Oreo but I can only laugh so much :P Nougat has truly dissappointed me.

Can anyone recommend a good battery cell repair app which does not need root?
[HTC 10 Questions & Answers] Mr Hofs:
Do a factory reset, and there is no such thing as a battery repair app. Google for battery recalibration and follow the procedures.
[HTC 10 Questions & Answers] onewhackmac:
Reporting back on the posts once more for consistency -- unrooted stock update to Oreo has fixed all bootloops, battery dropouts and drain issues, 5% total drop in efficiency

huge disrespect to HTC but maybe their catalogue has a 6.0/7.0 fix. Seems to still have problems with background use of things, for example I found that my contacts list was the

main offender this time @ 5% use, weird af.. Gonna root this asap, then start working on the clock speeds to get some V drop gains, definitely some territory there while not

beasting Hearthstone or oldschool nintendo : - )
[HTC 10 Questions & Answers] jkns82:
HTC 10 Shutting down at 85% now.

Hello all,

I am having the same issue, as well as other issues. My HTC 10 powers off at 85% now. It literally just happened a few minutes ago too. It is also sending all of my calls straight to voicemail and not allowing me to answer them. I have cleared the cache partition on the phone, and already done a factory reset. My phone is locked to Verizon, and has no mods on it. When it died today, it wiped all of my cached app data by itself, which makes me think this is not just a battery issue.

After speaking to HTC and UbreakIfix about this, I have decided that it would be a waste of money and time to repair the phone or replace the battery. The phone is almost paid off anyway, so I may as well just get a new one, and it will not be another HTC.
[HTC 10 Questions & Answers] bynarie:
Man I'm having the same EXACT problems. It's showing no SIM. I tried flushing caches no to avail, now my phone is stuck in a bootloop i finally decided to end after an hour. Might try flashing fresh RUU and then new ROM. Completely wipe everything.
[HTC 10 Questions & Answers] jab5555:
Poland

Poland in the EU m8, unlocked bootloader & rooted phones are covered by warrenty, I send mine back but I unroot by sdcard method of flashing ,so my bootloader unlocked,ive had phones replaced by HTC UK
[HTC 10 Questions & Answers] r4z0r7o3:
Same issue here, Verizon carrier-unlocked, otherwise stock (locked and s-on) running latest OTA updates (3.18.605.13). Wife has same phone and same problem.

Reading through the first and last page here, I didn't see any reports of s-off/unlocked/rooted folks experiencing this. Is that true?
[HTC 10 Questions & Answers] rln_xda:
I have S-OFF, locked, Stock Oreo. Same problem.
[HTC 10 Questions & Answers] AggelosGR:
my phone shuts down at 45%.if i plug it in charger for even 5sec i can use it until 0%.

i think there is something wrong with twrp cause it delays a lot to present battery persentance and display different results from system.eg android says 97% twrp says 51% and if i reboot phone from twrp system displays the twrp %.
[HTC 10 Questions & Answers] zebraloc:
A Few Questions, Please?

Did you install it yourself?

If so, how difficult was it?

If not where did you take it to get repaired?

And what was the cost?

Thanks:cool: