yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 XL Guides, News, & Discussion] sharkie405:
Finally got my notice yesterday as well. Took about a month and a half to two months. This whole process was just ridiculous. I also won't be doing that again. I got the full $410 for my pixel XL though, so that's good.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
Soooo.... 7weeks today they have had my phone, still no refund, got this in the email:
[Google Pixel 2 XL Guides, News, & Discussion] dreamcell:
Finally. . . got $410 back to my account.
[Google Pixel 2 XL Guides, News, & Discussion] pvtjoker42:
almost 2 weeks since mine was delivered to them, and it still says "waiting to receive old phone"

Ugh.. this is dumb..
[Google Pixel 2 XL Guides, News, & Discussion] NOSTALGIA:
call google support asap
[Google Pixel 2 XL Guides, News, & Discussion] El Daddy:
Has anyone that had device protection on their traded in phone received a pro-rated credit yet?

"If the phone you’re trading in has device protection from the Google Store, you’ll get a prorated refund."

EDIT: I just checked my credit account and I did get the refund today. 11 days since my trade in was completed.
[Google Pixel 2 XL Guides, News, & Discussion] pvtjoker42:
Yeah, i was going to wait till I hit the full 2 weeks.. But today I got an email "your phone has been received" so i pull up the page, and they've already refunded me. So 1 day shy of 2 weeks and it's done. A bit annoying that there weren't better progress updates, but at least I'm not waiting in limbo anymore.
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
I should call and complain. They have had my phone since 10/30 and it's still saying "accessing" my device. I think at this point I should qualify for a $25 credit as well.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
I haven't made any calls myself, but I have an 11 email chain with them, as well as 3 chats from the help in system settings.

If you go this route, be prepared for cookie cutter robo answers the whole way, and some very comical responses. They will actually be of no real help. Since its a third party handling this, Google can only regurgitate whatever limited info they get from the third party.

Ive been escalated to the 'concerned team' a number of times now, and nothing changes. Though I went from 1 - 2 weeks, to 5 - 7 days, then now back to 'up to two more weeks' which would be 9 weeks since they had my phone.

My tone has gotten a little more threatening each time, though I dont think they really care much, but did throw in the $25 perk, which I havent gotten yet.
[Google Pixel 2 XL Guides, News, & Discussion] v12xke:
Got Lucky

:victory: Well I guess I got lucky. I shipped my N6P from Houston on Dec. 5th. Received by Apto Solutions in Atlanta on Dec. 9th. Got an email from Google today (Dec. 15th) stating the phone has already been assessed, it was in good condition, and full credit ($155) would be issued to my CC in 2-5 business days. Considering my phone had the bootloop of death and was running a patched boot.img needed to make it actually boot up, AND I got it assessed within one week- I consider myself to be extremely lucky. Woot! :victory: Hopefully this indicates they've beefed up the system to handle the backlog of phones... maybe.

Edit: Damn! credit hit an hour later. haha
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
Overall I'd say I have called them nearly 5-6 times over the course of two months while waiting for my trade-in to be credited. I even already took matters into my own hand and got my credit forcefully with a dispute that was credited the next day for the $410. I'm still waiting to this day for them to credit me and I will drop the dispute. I chewed up one of their "supervisors" pretty hard. I said to him, "So, you're telling me you guys entrusted millions of devices to a third party company and you haven't had any updates from them in nearly a month?". I then gave him the accountability speech and he sat there and took my rage. I have been told "two weeks" about 3 times so far. I think we all safely can say Google hired an incompetent company to handle the trade-in process and Google isn't taking ownership of the issue. Basically they know we're at their mercy and there's few courses of action we can take.

See, now that's just BS! (Not you getting your credit but the overall situation). Clearly it's not a first come first serve as all the reps have told me and countless others. They clearly are just randomly grabbing everything at this point it seems.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
soooo, got this canned response yesterday, from someone other than the last 4 or 5 emails came from. The 'advance team' is new however.

Today is now 53 days since they have had it in their possession, and day 36 since it was changed to 'assessing your old phone'.
[Google Pixel 2 XL Guides, News, & Discussion] steadly2004:
Mine went through. I called after about 4-5 weeks and they said they were backlogged with all the trade ins, but were working through it. So, if you purchased with the credit, and it's not charging interest, you will eventually get your credit (with no negative effects other than having to wait to see it). It went through maybe 2 weeks ago...

I initially called to make sure they received the phone and it didn't get lost in transit, with the packaging being so poor. I ended up sending it with a case on, and screen protector in place just to help protect it.
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
Just seems their universal BS answer = "two weeks more".
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
todays gem, in reply to the crappy email I sent them when replying to the above email:
[Google Pixel 2 XL Guides, News, & Discussion] zetsumeikuro:
Finally after nearly 2 months I got my full credit $410 for my old Pixel XL. Next year unless the price tanks for the device I will be selling it on Swappa.
[Google Pixel 2 XL Guides, News, & Discussion] wattsja:
UPDATE: I received the full amount that was promised 2 days ago. Though it was slow, it was done as promised
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
another week, another canned response...

69 days they've had the phone, 'assessing' for 42...
[Google Pixel 2 XL Guides, News, & Discussion] DarkSi08:
Sent my phones (both a Pixel and Pixel XL in trade for a Pixel 2 and Pixel 2 XL) in about 2 weeks ago. They received it, checked it, and 'credited' me almost immediately. The problem is, they show that I was credited on 12/19... but here we are on 12/28, and I still have no credits on my card. Anyone else in the same boat?

---------- Post added at 10:29 AM ---------- Previous post was at 10:15 AM ----------

Did you ever get your refund? I'm up to 7 business days now, waiting for mine...
[Google Pixel 2 XL Guides, News, & Discussion] sartzetis:
Hi,

My refund was posted as a "Store credit", have you had a chance to see if it posted the same to your account?

Steven
[Google Pixel 2 XL Guides, News, & Discussion] am1640:
Anyone have a video of a black pixel XL that they didn't need? Google keeps claiming that my XL screen had dead pixels in it, which is bullcrap and I didn't video me packing my phone up. So furious with Google right now that they are trying to rip me off for $150.00 when my Pixel was in mint condition when I sent it to them and they had it sitting around for 33days "assessing" it and doing god knows what else to it.
[Google Pixel 2 XL Guides, News, & Discussion] styckx:
Wow this was amazingly fast. Got my trade in refunded in 7 business days. Got my email yesterday.
[Google Pixel 2 XL Guides, News, & Discussion] v12xke:
That wasn't even one of the requirements lol. Factory reset, no chips or cracks on the screen, boots up, period. Nowhere does it say anything about dead pixels. I would just keep pressing that with them... maybe ask where is it written in the requirements? I would agree you are getting shafted by the Google 3rd party contractor "Apto Solutions". I exchanged my N6P and got full credit despite it having the bootloop of death. I left the bootloader unlocked and flashed a modified boot.img to allow the phone to boot up normally.
[Google Pixel 2 XL Guides, News, & Discussion] am1640:
I've been going in circles with them for a month now and now on the trade in site it says a working display with not cracks which I'm sure it didn't say originally. not that it should have mattered since my phone display was in perfect working condition before Apto had it for a month doing whatever they we're doing to it. The worst part is I requested to get my phone back it the credit amount was different and Google claims I didn't check that option which is more bs. I never would've even upgraded if I wasn't getting$400.00 which was my remaining balance on my og pixel XL that I had no issues keeping for another year and could have gotten close to that amount on swappa. This entire trade in process has turned into a big scam including holding people's phones hostage for a month while Apto tried to resale them.
[Google Pixel 2 XL Guides, News, & Discussion] v12xke:
Take your (reduced) trade-in and run. Hopefully they don't give it to you in Google Store credit rather than back on your credit card! :(
[Google Pixel 2 XL Guides, News, & Discussion] DarkSi08:
I did, and they have not. No Fi credit, not credits to my card, etc.
[Google Pixel 2 XL Guides, News, & Discussion] pro_b:
I opted for the financing and the email just say that the credit will be refunded to the finance amount. My guess is that it will just result in fewer payments. However, once my credit is applied, I'm just going to pay off the remaining balance in full.
[Google Pixel 2 XL Guides, News, & Discussion] cheapshot789:
So i guess if we dont have phone no credit someone if they please post if u get credit without having phone or it showing shipped
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
https://store.google.com/intl/en-US_us/about/device-trade-in.html
[Google Pixel 2 XL Guides, News, & Discussion] Donatron:
My trade-in is currently being held captive by USPS. They tried to deliver it on 10/21 (a Saturday), and obviously there was nobody to receive it. The status was updated on 10/23 to "Business Closed". It says:

The problem is, there have been no updates since; no further attempts to deliver have been made. I have a feeling that the phone is going to be returned to me in a couple weeks. I hope my trade-in window doesn't close, I was depending on that money when I decided to purchase my new phone.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
for anyone who has done the trade-in, and they processed yours, approx. how long did it take from the time they received the phone until you got notification that it was processed?

they have had mine for a few days now, but no updates about it. just curious how long the process takes.
[Google Pixel 2 XL Guides, News, & Discussion] JagXK8:
Mine was supposed to be delivered on 10/23 but like mentioned before. Mine came back business closed. It did reach them on 10/24. Now i'm just waiting to hear back.
[Google Pixel 2 XL Guides, News, & Discussion] :
I mailed in my trade in on 10/17 and just got a email saying it's accessed and $350 is on it's way to my account. That's pretty awesome seeing that I returned the phone I ordered and used the trade in for.
[Google Pixel 2 XL Guides, News, & Discussion] norwoodesteel:
I finally got my shipped email from Google at the same time I got an email saying my trade-in was credited
[Google Pixel 2 XL Guides, News, & Discussion] Olddog828:
Mailed mine in and was received by "an individual" on 16 October, have not heard a word from them at all. Need to get hold of them an figure out what is up before I loose the trade-in.
[Google Pixel 2 XL Guides, News, & Discussion] AndreaCristiano:
Same here I sent mine back on the 24th so I'm wondering how long it will take for them to get and process this situation.
[Google Pixel 2 XL Guides, News, & Discussion] cheapshot789:
We need people to reply on if they have received i status on the trade in without receiving the phone or and shipping info it seems that we won't get any info on or trade in untill one of those two things happens mines been there 2 going on 3 weeks mine phone is not scheduled to ship until late nov so no update at all
[Google Pixel 2 XL Guides, News, & Discussion] dberthia:
I've had my new Pixel 2 XL for a week now, and sent my old Nexus 6 back on 10/23. No word on status so far.
[Google Pixel 2 XL Guides, News, & Discussion] droidrev71:
They will wait.. there is a catch.. if you want to return your pixel 2 or 2 XL they will try not to refund the full amount. I received $410 for pixel XL( still owe a few bucks on it).. paid $902 for pixel 2 XL. Refund they wanted to give me was $492. Been on the phone a few times for almost 4 hours trying to straighten out this mess. Everything is connected to Google Store financing for me. But the one representative said it didn't matter if I use a bank card Visa card whatever the trade-in gets taken off the price of the new phone. I was under the impression it was an account credit. My account actual received a $410 refund. Then a separate $902 charge. When I manually went to return the phone Google offered $492. I've been told that I'll get the full $902 plus the $410 credit to Google financing. I have a very strong feeling if I do return my phone, Google will only do the partial refund. We'll see, not sure I'm returning it yet. I read that trade-in doesn't take more than 3 business days to assess. They had mine for 13 I believe. Not a good experience at all!!!
[Google Pixel 2 XL Guides, News, & Discussion] estallings15:
Sent my phone back in the envelope they have me, but in a plastic bag that a phone case came in with a piece of cardboard on each side to give a little more protection that just the bubble wrap. I've seen too many bubble envelopes with foot prints in my mailbox.

I do have the charge on my Google financing account, so at least they charged the right place. Just waiting on a refund. Shipped yesterday. They claim they'll contact me within 5 business days of getting the phone. Priority mail should put it at middle of the week after next. Not going to hold my breath on that, though.
[Google Pixel 2 XL Guides, News, & Discussion] uicnren:
Ive had my Pixel 2 XL since Oct. 19th. They have had my Pixel XL trade-in since Oct. 23rd.

No word on anything regarding it yet.

Being that its the weekend, I doubt I will hear anything until Monday at the earliest.

Would be nice to have some confirmation that they at least received it.
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
Mine was delivered on Tuesday after they tried to deliver it at 8:30 PM on Monday and it was noted "business closed". My XL just shipped yesterday but no movement on the trade, yet. I suspect it will be next week. I assume they got a ton of them.
[Google Pixel 2 XL Guides, News, & Discussion] canemaxx:
I got an email on October 20th stating my credit should arrive in my Google financing account soon.....still not there . I have had my xl 2 since the 23rd.
[Google Pixel 2 XL Guides, News, & Discussion] droidabcd:
They received my Pixel XL 32gb on October 19 and I received an email today telling me that they lowered the amount from 400 to 160 because the phone was not factory reset. This is a complete lie. They are telling me that this is being escalated and I will be contacted in 24-48 hours.
[Google Pixel 2 XL Guides, News, & Discussion] JagXK8:
:eek: What the what
[Google Pixel 2 XL Guides, News, & Discussion] droidabcd:
ya, and on the order page it specifically said I would receive $0 for not factory resetting this. Why 160 instead of 0; that would make more sense :(
[Google Pixel 2 XL Guides, News, & Discussion] dberthia:
Got notice today that my Nexus 6 was assessed at the promised value of $80.
[Google Pixel 2 XL Guides, News, & Discussion] biggiestuff:
I got my new phone before the trade-in Kit. It's been 5 business days but I haven't seen it yet but can someone confirm if what carrier it's being sent by? If it's USPS, I think i know why.
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
They received mine on 10/24. It shows delivered but no movement. It does say it will be a bill credit on my Google/Synchrony card. I used the shipping envelope but left the screen protector on and wrapped it in more bubble wrap. My guess is they got hundreds if not thousands of returns and it could take 2-3 weeks to hear back.
[Google Pixel 2 XL Guides, News, & Discussion] sabbotage:
My Pixel XL 128GB was delivered to them on Oct 26th and I have no word yet. I am hoping I am credited soon.
[Google Pixel 2 XL Guides, News, & Discussion] Z51:
I haven't even got my kit yet.

Google is retarded. Samsung service kicks Google in the balls hard.
[Google Pixel 2 XL Guides, News, & Discussion] millerd79:
My phone was supposed to arrive last Friday and has been Delayed...f USPS they are the worst.
[Google Pixel 2 XL Guides, News, & Discussion] arvonn:
I received my trade in kit before I received my Pixel 2 XL..

Anyway..

[IMG="trade in status"]https://lh3.googleusercontent.com/yXB09rDBz0Nc8aeqXi2I6keHRYD5QN_j4Quoo_s-h-PC4-6oZEPviwcaqcc_kQlo0svpsFl5hZaotAmJyq9jFjPW5NQUskHeK_dhyLJP44BnWQBWUkUZxfYMEOhYcwk96oQFdbVEcQNzgyfLDDo0Sp13dtGfMOI_38s8UEFQYmeriCh85b8XgxJukEiBfxKZhqdcnKD7SmKbWd8RFvHKTSfRcXYQIeOSbKymFkPR-Xq1PqH5XrP9jPHwL6UCzUSg-XZIfjo8ol9s5R811FLMtaANh1HmDQYlgHSuCcCOtzwsb5nWEKEvSsAExQO9xsdqJC7GJfG9pKcbTQnEk-a97yxwJpaEVlwc6VhcGLsn3rtHqY84l_cprUaID4kRK4i4SFNFZcmUfdhRhp3kVuoWU2GeVBAmBYMPUSvp5PN4laxQIaGexgtigxWKN7-CxJFE7m8ovxhsLsBljc49HLZafnaP4LEO__vruNBT4md5UiUSkkvm-H1jD3IB7jaLRA1myIXW-Opsre-hvMhhWfud9gqdGvnp6LlsMPRb5jZzkq8-tyKSrnUw0KSgyNs4ZNrDhKJPDQjOmso3B1YME781IE4AjEarkJpqurDRv_gqr-XAA8d8FFyML_29dbgZEoY3oekzwrQzfPEje5YdOkVASR1TihjD9Ye6pzqd=w677-h603-no[/IMG]

As you can see.. it looks like ii'm getting my refund.. the transfer hasn't happened, but i was promised $400.. and it looks like I'm getting it! :) yay! Pixel 2XL now .. priced correctly! :)
[Google Pixel 2 XL Guides, News, & Discussion] galaxys:
^Great! I'm shipping my trade in today...
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
When did you send it in? They got mine on the 24th but my Pixel 2 XL just arrived yesterday. Still no movement on the trade refund.
[Google Pixel 2 XL Guides, News, & Discussion] Powell730:
this is my fear... i asked google support if the value was lowered would i get the option to take my phone back? they said no that i basically don't have a choice. my phone has a super tiny knick at the top but there's no where to document that... i hope that's not an issue cuz otherwise it's perfect. someone else said, and i already planned on doing it, but im taking a video of my packaging it up and the condition.

and im like the other guys, i already have my pixel 2 xl but haven't received my trade in kit yet.
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
The only thing they required is that it has no screen cracks, powers on and was factory reset. Dents and dings not impacting the screen should be fine.
[Google Pixel 2 XL Guides, News, & Discussion] cheapshot789:
Hey man thanks allot for posting this i wanted to see if anyone was being credited it showing anything before pixel 2 has been shipped. I sent mine in probably 3 weeks ago now and nothing
[Google Pixel 2 XL Guides, News, & Discussion] arvonn:
I returned my old pixel XL on October 20th, same day I got my pixel 2 xl.

Today is the first day I received any updates nor notification for anything.

I did order the pixel 2 xl on October 4th.. and I received the trade in kit on October 12 I think.

I am crossing my fingers and hopefully I will get the T-Mobile rebate also.. :)

---------- Post added at 12:02 AM ---------- Previous post was at 12:00 AM ----------

Seems like that is correct. My pixel XL was in good shape, but the aluminum back was a little scratched.. the screen was perfect and of course I factory reset bit, properly disabling security and removing my account before the reset.. :)
[Google Pixel 2 XL Guides, News, & Discussion] Mike02z:
Thanks. They got mine on the 24th so I guess I can expect an update next week. I just hope they don't give me any issues. The phone was perfect. I even took a video with the date and time on my computer showing the device close up. Hoping I don't need to use it.
[Google Pixel 2 XL Guides, News, & Discussion] galaxys:
Cleaned my baby and sent it to Pixel XL 1 heaven! ? Took a dozen pictures of the process in case of issues with my refund. Here's a few
[Google Pixel 2 XL Guides, News, & Discussion] El Daddy:
My trade in was delivered on Monday. I'm fully expecting to get hosed at this point...
[Google Pixel 2 XL Guides, News, & Discussion] JagXK8:
Hmmm i received my pixel 2 xl on the 19th but shipped my XL 32gb on the 20th. It was supposed to reach them on the 23rd but they got it on the 24th. I haven't heard a peep from them yet. When did they receive your old phone?
[Google Pixel 2 XL Guides, News, & Discussion] JimSmith94:
I requested the trade in kit when I ordered my phone. I had some accessories I don't need without the phone, so I sold everything together on Swappa instead of messing with Google's trade in.
[Google Pixel 2 XL Guides, News, & Discussion] iamjimmy:
Is it easy to sell on Swappa? Are you getting anything close to the Trade in Value from Google?

Listening to all these tradein fiasco's, I'm thinking of maybe selling my phone on ebay/swappa. Trouble is I haven't sold any item on any of these websites and have no idea of the process.

But I'm willing to take a hit selling in Swappa. It seems safer than trade in on Google. There are SO many people reporting $162 trade in when they were promised $400.

That to me is frightening. The Pixel XL is a great phone. And if Google only gives $162 for it, I would rather not even sell the phone.
[Google Pixel 2 XL Guides, News, & Discussion] JimSmith94:
After the Swappa, PayPal, and mailing fees I came out about the same and probably a little better than if I had traded in the phone and sold the accessories separately. I'm happy that I didn't have to wait for and worry about Google, and everything is gone at once.
[Google Pixel 2 XL Guides, News, & Discussion] iceman4357:
Mine, like a few others, are in shipping limbo. Said it was going to deliver at the location for the past 4 days, now said the location was closed on 10/31. No tracking updates after that.
[Google Pixel 2 XL Guides, News, & Discussion] millerd79:
My tracking finally updated today and shows it was delivered on Saturday the 28th. I have not heard anything from Google yet.
[Google Pixel 2 XL Guides, News, & Discussion] iamjimmy:
Thanks. I will try that as well. I have the Pixel XL box, charger, accessories and some brand NEW unopened cases. My phone was purchased in July 2017. So it's only a few months old and in mint condition.

I'm hoping to get close to $400 after Swappa and paypal fees. Is it as simple as listing on the website with some pictures and putting up a price so that - Phone price - Swappa fees - Paypal fees - Shipping is close to $400? Thanks.
[Google Pixel 2 XL Guides, News, & Discussion] koriflame:
Haven't sent my 6P in for trade in yet, but got another confirmation from a CSR that you can:

- Use your own box: Not restricted to the envelope.

- Phone may be left in it's case.

- Advised to remove tempered glass screen protector, but is probably fine to leave on.

He didn't seem certain on the last point.. so I'll probably be taking it off.
[Google Pixel 2 XL Guides, News, & Discussion] JimSmith94:
Yes, it's that simple. Check the asking and sold prices for your model and color and price accordingly. Mine was a black 128GB model. I priced it a little above the asking price as phones without accessories and it sold in less than two days. I asked a little over $500 so the Swappa fee was $20 and the PayPal 3% fee was about $15.
[Google Pixel 2 XL Guides, News, & Discussion] auctionseller2k:
How are you guys tracking the delivery of the trade in? Who is the carrier?
[Google Pixel 2 XL Guides, News, & Discussion] JagXK8:
Mine was USPS