[Google Pixel 2 XL Guides, News, & Discussion] rohit25:
This is a long ass review of the Google support in India... For you to think about for future phones...

I had a issue with the my new phone developing issues with earpiece and microphone... With me hearing static noise.. and the caller hearing just a gust of wind...

So come Monday.. last week 10th December... Called googled support on the unforsaken no. At 11am.. took 15freaking minutes to get hold of someone from Google support... Furious none the less as my first experience of staying on hold for 15mins to get support...

The lady was very supportive and flirty though(really liked the voice) and as I had already done the basics.. like safe mode and other .. got a b2x engineer scheduled for next day...

Day 2 Tuesday.. the guy called was very polite and soft spoken.. not the ****ty types we hear normally... He checked the phone himself.. did multiple resets and reloads and confirmed that it is a hardware issue... Took the phone gave me the receipt.. and a loaner device(Nexus 6p)..

Got a message and email from Google and b2x regarding my phone being locked and my ticket no. (My mood was good and was feeling awesome as didn't have to go and sit and wait.. and the engineer was nice as well..)

The engineer informed that it will take around a week or 10days to get the matter sorted and for me to get a new phone

Day3 Wednesday.. no update.. no issues ...

Day4 Thursday.. no update..no issues..

Next weekend..

Monday 18th December.. called Google support at 915am sharp.. got hold of engineer lighting quick... Not even 2 mins I guess... And my luck.. got a lady support engineer again.. soft soften and Dil aa Gaya uspe phirse...

But to the point explained her the setup.. she got a conference with b2x and asked for a update... The b2x guy was tallebaaz and she was stern with a reply for escalating the matter.. at which point we were informed that the device will be delivered on Thursday..and for me to expect a call before that to confirm the time I am free..okay..am a happy man

Wednesday.. as I didnt get any calls.. so called Google support at the unfortunate time of 4pm..bc took 22mins to get a Google support engineer.. explained my story again... And was kept on hold to get b2x guy on conference... The hold lasted 20mins and got a direct conference with b2x and no google support engineer... **** b2x guy for saying can you hear me sir.. can you hear me sir.. sorry disconnecting as I can't hear you.. so 46mins to hear... Can you hear me sir..

No worried called back furious... This was at 5pm... Waited for 35mins before disconnecting... Furious ****... Gaaliyan and Tweet to Sundar pichai ...

Thursday...called at 905am sharp... Got hold of engineer asap.. explained my story again... Was promised a call back with update... Got one within the hour and was informed that my new phone should be delivered by 5 6pm same.day... am a happy man.. was wfm anyway...

5:30pm.. my hopes dangling with a thin thread... And hatash... Was furious on being lied... But couldn't call them as I got on hold again at 530pm and knew that these bastards don't pick after 5pm....

Friday... Called sharp 902am... Got hold of a female soft spoken engineer ... Phirse Dil aa Gaya... She got a conference going with b2x and I asked for the engineers no. This time who will be delivering the phone... Got off call with them..and called the guy...who turned out to be the same guy who picked the phone... He explained the reason to delay and promised to come by evening... Came by 6pm and gave me the phone...

I am happy man now... Touch wood...

Points to remember :-

1. It takes a minimum of 15mins if you call after 11am to get a support engineer online..

2. Very soft spoken people.. love their attitude and you forget about the delay once they on call... 5stars to them

3. B2X does give some delay... But their on site engineers are very good and polite...

4. Google support India will be given 3.5 stars for the service out of 5.. better than going to service center...

Tldr:- good support just a need a bit of patience and Google is on your side..