[Google Pixel 2 XL Guides, News, & Discussion] Hrithan2020:
Wanted to provide an update on this. After much back and forth, where they had bought down the price to 19999 INR only! , which again I rejected and said I'll file a complaint because I have video evidence that device was working when I gave to Google. I get a mail from the google support, couple of day back stating the following:

"As per our resources, the Service Engineers found that the motherboard was found faulty. After considering all the issues and requirements, the price estimation was shared with you.

As you are one of the loyal customers, we have taken an exception and offering you free of cost repair for the device. The device will be repaired, post that quality checks will be performed. Once the repair process is completed, we will ship the device and you will receive it as soon as possible."

But, today I got a call from the field service technician, who I had checked with and he had acknowledged it was in working condition, when he got the device. He came to give the device to me today. I asked him finally whether the motherboard was replaced, but he told me that some USB port PIN was replaced. I promptly checked whether the device was turning on. To my surprise, it was working and in exactly the same condition, except for a likely factory reset and them having enabled PIN on my device. After trying the standard 0000, I was able to unlock the device. But, when I tried plugging the device to my computer, it is still having the same issue. Astoundingly, Google seems to have given me the device in the same condition, as I gave to them. All this, after claiming on phone call, that phone won't work, unless I do the repairs.

Since, now I at least have the device in the same condition as I got it, I'm afraid what will happen if google takes it. This time, they might actually damage the device so that it is not working and ask me to pay because it is not working because of the custom ROM. Either ways, I called the customer care and placed a complaint. The google support guy who had dropped me the mail, calls me and now tells me he never wrote in the mail, that the phone won't work. Instead there was a possibility that it may not work, is all he said in mail. I checked the mail, and in the mail, apart from the above, he has never put anything in writing. Even though over call, I asked multiple times, how it is fair that the phone is not even turning on, and you will give the device back to me, if I reject the quote. (For which he would keep repeating the same google's standard t&c, which gives google rights to return the device in a different condition that was received).

Now, he says that he already has an exception for my device; he can raise a service request again and can do the repair for free. I kept telling him that instead of stating over call, to state everything over email, and after that I'll try to see what to do. WHAT SHOULD I DO??

TLDR: After threats of filing consumer court complaints, google told me since I'm a loyal user, I'll get the device repaired free of cost. But, returned the device in the same condition as I had given. Surprisingly, the phone is turning on, even though motherboard is not replaced. Now google says that over email (but not on phone) they only said that device might not work or turn on, unless motherboard is replaced. Asking me to give the device back. What to do?