yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 XL Questions & Answers] whyme45125:
I DON'T WANT TO SUE. I WANT THE SAME PERFECTLY GOOD DEVICE AS OTHERS ARE RECEIVING. What's wrong with that? They cost the same price, defective and good ones and they won't stand by their product. I have a great job, and work from home. What I said was there may be an option for those here that are"stuck" with a very blue obviously defective screen. BTW I just got my 3rd one, looks the best by far of the 3. We have every right as the consumer to get a device just as good as the non defective ones like my 3rd.

Also I never said I'm joining it, I said we should take it seriously and if stuck sure sign up for it.
[Google Pixel 2 XL Questions & Answers] mlin:
I don't mind the blue tint as I seldom notice it because I tend to look at my device on axis. However, the low light, black background use does bother my eyes. Fortunately it's a rare combo but maybe I should RMA nonetheless.
[Google Pixel 2 XL Questions & Answers] xxnoelziexx:
I bought one from eBay built date end of October and my one from google play store was delivered a few days ago. Initially using the end of October one I thought the blue tint was bad. As soon as I powered the Novemebr build I put it straight back in the box and sent back for a refund. I am really happy with my October build date and as I only paid £750 for it it is a keeper.
[Google Pixel 2 XL Questions & Answers] :
That and the smearing were the main reasons I returned my last one but this one is nice.
[Google Pixel 2 XL Questions & Answers] gm007:
Which one in the picture you like,the one on the left or right?
[Google Pixel 2 XL Questions & Answers] Ghisy:
Being in the US on vacation, I was finally able to see and try a Pixel 2 XL in the flesh at a Verizon store. While I agree about the blue tint issue, the screen looked great otherwise! It had the latest update so I turned on the saturated mode and it looked better than my Nexus 6P (brighter). I turned off auto brightness, tried a gray image, didn't see any banding. It didn't seem to have any burn-in either.

I really liked the overall package, it's a shame about the screen lottery. Oh well, it's not like it's available where I live anyway... Let's see when (if?) the price drops in a few months.
[Google Pixel 2 XL Questions & Answers] meboy:
I think you've misjudged his point or purpose.

It is actually to stick up to the company for the good of all consumers that should not get ripped off.
[Google Pixel 2 XL Questions & Answers] cwalker0906:
You stick up to a company by returning the device. No one has forced you to keep it. Real simple
[Google Pixel 2 XL Questions & Answers] whyme45125:
SAYS THE GUY WHO WENT THROUGH AT LEAST ONE EXCHANGE TO GET A GOOD DEVICE. :rolleyes:
[Google Pixel 2 XL Questions & Answers] cwalker0906:
Right my point exactly, they fulfilled their obligation. Again real simple to comprehend. If they didn't I would have returned and moved on.
[Google Pixel 2 XL Questions & Answers] whyme45125:
You don't get it, we are returning these to TRY to get an acceptable one. BTW my 3rd was acceptable, just showed up yesterday, I'm happy with it. FINALLY, it shouldn't have to be like this!
[Google Pixel 2 XL Questions & Answers] cwalker0906:
I'm not disputing that, but they are sending new ones to try to resolve it. Once I determine the product is unacceptable to me, I return it. What more from a company to expect? To sue ,or even think about it, because you don't like it, or find it unacceptable, is just plain ridiculous. Under that precept I would be suing apple for every product they make
[Google Pixel 2 XL Questions & Answers] whyme45125:
I EXPECT a quality controlled environment for the device to be built and not have to go through multiple RMA or refund re-purchase for an acceptable device, since we've seen side by sides here we know what's acceptable and not. Google needs to get their **** together. Don't get me started on apple
[Google Pixel 2 XL Questions & Answers] NWTSCL:
When I contacted them, they first only acknowleged the ability to exchange, not return for a refund, and only after I asked numerous times I had to ask them about refund specifically NUMEROUS more times before I got any kind of an acknowlege about that ability, and only after I threatened them. They also wouldn't acknowlege that the 15 day period wouldn't renew until I pressed much harder.

They made me repeat every detail and go through every troubleshooting step with every person I spoke -- even with the "level 3" support tech who spread out each basic request through 3 different emails. It definitely seems like they were trying to stall.

This kind of evasiveness is rediculious and certainly not indicative of "trying to make it right".
[Google Pixel 2 XL Questions & Answers] robn30:
I can understand both points, but because Google offers a grace period to return the device, I wouldn't feel inclined to sue. If there were no grace period, then a class action might be the only way to rectify the situation. The one thing I don't like is that Google seems to be pushing people into RMA's that don't know any better. Not everyone knows of XDA or thinks about doing a internet search of the issues they are having. Google has instructed their customer service to not mention return as an option unless pressed about it by the customer. That has been echoed on here by at least a few that have called Google. Furthermore, you can review the Pixel User Community Forum post from Seang Chau that states the display is working as intended. Customer service then echos Seang's exact wording in emails to customers. If this continues then a class action may be in order to account for the folks who believed in Google to fix their issue and didn't return the device the first time and then got screwed. That's kinda how I see it.
[Google Pixel 2 XL Questions & Answers] whyme45125:
The reason for their push to RMA is that the 15 day period doesn't refresh with each device received so they'll be done with you within 2 devices max, even if they're both bad. (unless warranty is accepted by them cross your fingers, toes, eyes, hold your breath, rub your belly and pat your head all at the same time) So if you're stuck with a defective too blue screen on an RMA replacement and they won't warranty the thing what's the point then? That's the reason for the class action, the loophole in the warranty and straight denial of the obvious issues these devices present. If they'd state there was or is quality control issues and they're fixing it all would be well but they won't. Sad the cheaper smaller device has none of these issues except maybe one here n there.

I wonder if the super bright white screen flash is working as intended on my 3rd phone received? Which I thought was a keeper until that popped up. The reason I'm not joining the lawsuit is because Verizon is taking care of me and will RMA for blue screen or whatever else the issue is with it as well as the return window refreshes with each device received. I like verizon, it's refreshing not being called a liar, like google did to me. If they're all supposed to be really blue why is my 3rd device great looking compared to the first 2? Google can't and won't answer that simple question. Nor do they give a ****. That's where the problem lies, Google's ignorance from arrogance that it's working as intended. Even if you show them pics of them all side by side. Apparently it's just our lying eyes.
[Google Pixel 2 XL Questions & Answers] robn30:
Agreed, I'm with you there. I to want Google to admit their QC has failed on this device and that is where the problem is rooted. I'm glad Verizon is standing by you and attempting to get you a device you're satisfied with. Do they have any policy on how many they will replace before either providing you different device or giving you your money back?
[Google Pixel 2 XL Questions & Answers] whyme45125:
I was told up to 4 replacements, the 5th being total refund or a new device of comparable value such as smaller gb iphone x 64gb?, note 8, s8+ and iphone 8+ 256gb. So that's another reason I'm satisfied Verizon customer, eventually I'll get a great phone I'm personally happy with. I'm just hoping for good pixel 2 XL, these things are great except for the screen issues.
[Google Pixel 2 XL Questions & Answers] 787Dreamliner:
I ordered the 64 Black model from Google. Got one built October 31, I was so happy about it, none of all these screen issues. No extensive Blue tint, pretty bright, Not much black smear and Just a little grain.

But after one day I noticed a dead pixel. I thought about keeping it anyway. But after I discovered another dead pixel I called Google and got a replacement.

Now the replacement arrived. Built November 1, Display much darker, a little more Blue tint and grainy as hell! You even dont have to look at it closer to instantly see that grain when there are brigher Backgrounds. Looks Like paper.

Now I am going to cancel that whole order to not loose my 14 day grace period and Order another one new.

I read there are less screen issues with the Panda one, ist that true? In that case I should maybe try the Panda. Its so annoying, such a beautiful and great phone with such a **** Display.
[Google Pixel 2 XL Questions & Answers] whyme45125:
I don't think we've narrowed it down that far as of yet, the panda is more "scarce" so that may be the reason you think or are seeing less issues pop up.

I feel your pain and am in a similar boat. Also agree it's such an amazing device minus these screen issues.
[Google Pixel 2 XL Questions & Answers] meboy:
Except for the screen? That's a big one.

Don't forget, very poor speakers, slow charging, no headphone jack, no SD card, I'm sure I'm missing a couple..

Actually I would say the only good thing is battery life.
[Google Pixel 2 XL Questions & Answers] garywojdan81:
How can you suggest that the absence of features are considered issues?
[Google Pixel 2 XL Questions & Answers] whyme45125:
I agree, also my speakers sound fine and charges quickly enough about 2hrs?
[Google Pixel 2 XL Questions & Answers] mlin:
I guess depending on the severity of the issues, the screen may or may not be a big deal to most users. For me, I have blue shift and slight bleeding only noticed on lowest brightness with black background and white text. These are issues I notice less than once a week. The blue shift doesn't bother me at all, the bleeding is a little annoying, but ultimately neither are a deal breaker. Regarding the speakers, I've been pretty pleased with them but perhaps my ears aren't as sensitive as yours. I knew the phone didn't have a headphone jack or an SD card when I purchased it, so I wouldn't call those issues with the device. I am currently charging my phone every other night while I sleep and haven't noticed the charge speed. If I lived on my phone all day this may be something that concerns me but with my use I'm getting through 2 days per charge so for its a non-issue.

Question, has it ever been verified that the exaggerated blue shift is due to a polarizer on the screen to improve viewing through polarized sunglasses?
[Google Pixel 2 XL Questions & Answers] whyme45125:
Answer YES.

But the issue is the variance in blue between individual devices. And the arrogance/ignorance of Google by saying they're all like that or working as intended when there's clearly obvious issues with some devices.
[Google Pixel 2 XL Questions & Answers] 787Dreamliner:
Now the third device is on the way. Manufacture date is November 1 the same as my second one which has pretty heavy grain on the display. I hope this is not a bad sign.
[Google Pixel 2 XL Questions & Answers] Guyinlaca:
Just got a Pixel 2 XL and was able to compare to my Note 8. The blue tint is only noticeable at 45 degrees or more and still looks white at any angle. Fortunately it has no consistency issues top to bottom. The display clarity is similar to the Note 4 with a very slight but even texture. The saturated colors option makes the screen look awesome.

I'm as picky as you can get about a display and I'm impressed with it. The Note 8 screen is perfectly uniform and has no textured effect so I still give it an edge, but the Pixel 2 XL is darn close in quality.
[Google Pixel 2 XL Questions & Answers] xflowy:
what manufacturing date?
[Google Pixel 2 XL Questions & Answers] sid3track3d:
Nice. Mine is also great. Minimal and I mean minimal blue shift after 45 degrees and hardly noticeable. No other display issues like some are experiencing.

Mine was manufactured 11/13

Sent from my Pixel 2 XL
[Google Pixel 2 XL Questions & Answers] fixxxer0:
got my 4th phone in the mail... ridiculous really.

last one went top pink to bottom blue, current one goes left blue to right pink, and also has a few bleached looking spots near the bottom which is a new issue for me.

fingers crossed 4 times a charm!
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
This is looking at it straight on? Do you notice it with regular pictures or videos?
[Google Pixel 2 XL Questions & Answers] meboy:
I never used the word "issue".

My response was to "it's a great phone except for the screen"

Which it is not in my opinion. Even if the screen was perfect.

64gb ufs plus a 256gb uhs 3 sdcard sounds real nice to me. Uhs 3 isn't slow.

Nexus 5x was garbage in about every way. Nothing to compare to..

Yes. Speakers are possibly the worst front facing stereo speakers put in a phone in the last 3 years. Or at least in the running.
[Google Pixel 2 XL Questions & Answers] fixxxer0:
This is looking straight on, noticeable all the time on white / light backgrounds, like this very field I'm typing the reply in. Can't really pick it out in pictures... Maybe slightly all the way in the bottom left corner.
[Google Pixel 2 XL Questions & Answers] xflowy:
when did you order?

---------- Post added at 02:50 PM ---------- Previous post was at 02:47 PM ----------

http://www.imeipro.info/check_lg.html

for manufacturing date, imei here! [MENTION=3731502]jimv1983[/MENTION]
[Google Pixel 2 XL Questions & Answers] sid3track3d:
10/04. Original ship date was 11/27 but got phone 11/22.

Sent from my Pixel 2 XL
[Google Pixel 2 XL Questions & Answers] MNX1024:
I just found out that the film protector from IQ Shield exasperates the blue tint issue...... Due to the curved glass and lack of good temper glass protector, might be forced to go naked.... Which I don't want to. Sigh, as much as I like this phone, not sure if I would be keeping it with all this trouble.
[Google Pixel 2 XL Questions & Answers] thacounty:
I tried. Both of my 2XL's have had the black smearing issue. It is enough to be really annoying. When I'm watching videos with the lights off it makes dark scenes really hard to see. Back to the XL until the 3 comes out. Hopefully they don't use a screen that is 4 generations behind Samsung next time.
[Google Pixel 2 XL Questions & Answers] arvonn:
So, My first pixel 2xl had the blue tint, but not so bad.. I replaced it due to a fault finger print sensor. Okay, no big deal.

The replacement had a better screen.. no blue tint.. or so I thought.

After about 10 days, it started with the black smear - and there is now a variable black smudge on the upper left of the screen near the sim card tray.

And it's variable as I scroll up and down or change the brightness.. It only shows up on light backgrounds, but it gets worse the longer the phone is on.

To say the least, I'm getting another replacement. :)

I get the feeling that Google is aware that this phone has QA problems, as there was no real complaint.. jsut .. yup yup.. okay, we'll replace it for you, no problem.

Hints for easy replacement -- Call them over the phone, and being prepared with photos to show defect, and having the IMEI ready to read off to them over the phone.. ...

This is not something that should be done.

I had a Nexus 6 with a faulty camera, that got replaced, and the replacement was perfect.

But 2 replacements? sheesh, come on google.. your QA process needs to stop sending out crappy phones..
[Google Pixel 2 XL Questions & Answers] qballe:
Is someone keeping track of build date/screen quality or doing a sort of database/spreadsheet ? I'm curious to understand if this will be a "lottery" forever or LG is doing something.
[Google Pixel 2 XL Questions & Answers] whyme45125:
we started something similar but is bogged down with a bunch of bs back n forth, I'm guilty as well.

Of my 3...First one unacceptable blue tint/shift build date Oct. 19

Second one unacceptable blue tint/shift build date Oct 27

Third one build date Oct. 27 minimal blue shift, brighter screen no to less grain and started to do "the flash" lock screen thing, but stopped and hasn't done it again since I came and complained about it here lol.

My third device I'm keeping, seems fine. Much better than the first two, there is an obvious issue with these though.
[Google Pixel 2 XL Questions & Answers] thacounty:
I'm a liar. I decided to keep it when I found out that Citi refunded me the difference in price between Google Store and a price I found online for the 2 XL. I'm keeping it since it's now $760 after tax, plus I'll get $410 for my Pixel XL trade in.
[Google Pixel 2 XL Questions & Answers] oakley470:
Want to share that store?
[Google Pixel 2 XL Questions & Answers] thacounty:
https://electronizz.com - I do not condone buying from this site, only using it for price matching. No idea if it is a legit website or not.
[Google Pixel 2 XL Questions & Answers] oakley470:
Going to do the same thing you did with Citi for the 128gb thanks!
[Google Pixel 2 XL Questions & Answers] CPngN:
Wow, I bought mine with my Costco Visa, but I didn't know the CC would do "price matching"..! Unfortunately that site only sells the Verizon one, not the unlocked one, and I'm sure they'd mention that. But maybe not. How do you go about making this claim? Just call the 800 # and say you want to do a price match?

PS My P2XL 128 is out for delivery right now!
[Google Pixel 2 XL Questions & Answers] thacounty:
I just used the online tool from Citi. If Costco doesn't have that, I would try calling in. They didn't seem to worry at all that one it's the V vs. the G version.
[Google Pixel 2 XL Questions & Answers] CPngN:
Sorry for the offtopic all, but wow, this is fantastic! 9 left - I printed-to-PDF my receipt and a copy of the page from that site. If it goes as well as yours I could get $95 back! Go grab a shot of that Electronizz.com site everyone! Make sure to match your model ("color" selector).
[Google Pixel 2 XL Questions & Answers] twotonekarma:
Got my Pixel 2 XL today. 128GB, unlocked.

Terrible, and I mean terrible, blue tint issues and slow charging.

My LG G4 next to it looks like it has the superior screen, and that is saying something.

Looks like I'm set for an RMA. FFS.
[Google Pixel 2 XL Questions & Answers] CPngN:
Darnit - I was hoping that this late into it we'd be on a "better batch". Now I'm super anxious to know how mine will be!
[Google Pixel 2 XL Questions & Answers] xflowy:
you dont even know whats his batch is!?
[Google Pixel 2 XL Questions & Answers] twotonekarma:
If there's an easy way to share I'd be happy to pass on my info.

I only ordered mine last week, though.
[Google Pixel 2 XL Questions & Answers] CPngN:
True, I don't know but assuming we're getting newer units than older. But who knows.

I assumed the manuf date could be found in the phone info details under Settings, no? Someone also suggested http://www.imeipro.info/check_lg.html but I don't know if it will work for these.
[Google Pixel 2 XL Questions & Answers] xflowy:
see post above me. it works :)
[Google Pixel 2 XL Questions & Answers] pmpntl:
are there other sites that show the sku #? Chase may be pickier than Citi when price matching, so i just wanted to make sure.

Unless someone has tried this with Chase and it worked?
[Google Pixel 2 XL Questions & Answers] thacounty:
Good Luck!
[Google Pixel 2 XL Questions & Answers] twotonekarma:
Thanks, that site worked.

Manufacture date:	November 09, 2017

Shipped from factory:	November 10, 2017
[Google Pixel 2 XL Questions & Answers] crazykas:
Hi everyone im gonna buy a pixel 2 xl tomorrow. but after reading comments on thread im afraid to buy a pixel 2 xl due to this screen issues. So can someone tell me whether the screen issues have been fixed by software updates / new batches or should i just forget about getting a 2xl?
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
I've had my phone for over a month now, October 26, and I'm all updated and stock. I got over the blue shift as it's not that serious for me and straight on with pics and videos it looks just fine. Only screen issue that I see daily is the black smearing at low brightness since I have Adaptive Brightness on and do a little viewing in pitch dark before going to sleep. I know it's not a good habit but I use the night mode at least. I'm sticking with the phone and didn't bother exchanging because those are my only issues and it runs like a champ.
[Google Pixel 2 XL Questions & Answers] crazykas:
Thanks man really appreciate your support. Blue tint is not a issue for me.. Black smearing is kind of a drawback,but if it is only a common issue for POLED screens under low brightness, then its ok with me..Seems like current batch phones do not have any dead pixel issues
[Google Pixel 2 XL Questions & Answers] EeZeEpEe:
Yeah it's gotta be pretty low even with Adaptive Brightness off. Something like 10% give or take. And don't have any dead pixels either.
[Google Pixel 2 XL Questions & Answers] Linwood.Ferguson:
I've now got a bit over 2 weeks on my new XL, and am still quite happy with it. I think a lot of people react to the blue tint at an angle; my complaint was the straight on color, I really do not care about the angle view (if you do, that's fine, just saying).

I thought I would show a comparison I did of old and new that highlighted the difference, and why I think there is a bit more to this than the color-at-angle issue.

Below are two images. Each one is a composite with the old phone on the left, the new phone on the right (split in photoshop). These were taken in carefully controlled conditions with a DSLR on a copy stand with careful attention to color, adaptive brightness off, equal brightness set, identical OS version (8.1DP1), normal color mode set. The first one is "normal", i.e. the color shown is about how it appears to the eye. They are fairly similar, with a green/blue tint on the left. The color is supposed to be tan (specifically its the kindle tan background color if you want to compare).

The second is the exact same image, but with the colors highly saturated inside photoshop, but exaggerated equally. The right, as expected, is more saturated but remains a tan color (except right at the edge where the screen curves away, and a bit at top and bottom again from angle since the camera is fairly close to the phone). The left, however, shows a very different color with a lot of green and yellow mixed in. I do not believe this is simply from the polarizing screen (though I have no real data to support that believe beyond this image). It looks to me like the LED's themselves have a significantly different underlying color.

I know Google says the blue color is normal. And indeed you can see the exaggerated blue tint, notably at the top. We can argue all day whether that's a defect or normal. Not my point.

But the color itself was just plain wrong dead on in the center, as the exaggeration shows. There's more to the difference in "bad" and "good" phones than people's opinions. My impression is my "bad" one was not as bad as some others (based on their images), but it was bad enough for me to want to replace. My new one is very good, and I am quite happy with it.

Exaggerated image in the FWIW department.

[IMG="Normal View"]https://photos.smugmug.com/photos/i-4T7fkh8/0/1f34d00b/XL/i-4T7fkh8-XL.jpg[/IMG][IMG="Saturation exaggerated"]https://photos.smugmug.com/photos/i-Q4xbtF8/0/4fbf1341/XL/i-Q4xbtF8-XL.jpg[/IMG]