yashsingh1/xdaforums huggingface dataset:
[Google Pixel 2 XL Questions & Answers] js042507:
I would double check on that. Because I was told, even by a supervisor, that the system couldn't be overwritten. All they said could be done is "process" it again. Ultimately, restarting the cycle. I spoke to different reps too and of course a supervisor.
[Google Pixel 2 XL Questions & Answers] Quie2TP:
Mine was approved today as well. I added a line also, but I didn't put the new sim in my Pixel. It's in my 6P.
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
I got escalated to a customer retention person in the rebate program. Even he was confused on why my rebate got flagged when I did all the necessary steps. I had also gotten confirmation from 2 other reps through chat that everything was right with my rebate as well weeks back while waiting(they had chat logs). While speaking to them I had no less than 8 publications all of which stated information contradictory to what the reasons of denial that were stated on the rebate website. I also made it very clear to them that I left a carrier that I was very happy with (Fi) to join T-Mobile only because of this promotion and if it wasn't remedied while on the line we can go ahead and cancel my service as T-Mobile has not made a single improvement to coverage in my area since leaving them 2 years ago for Fi. I still have no coverage at home or work and every single spot I didn't have coverage or was on 2G before is still the same despite all the advertisements about adding coverage.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
I got the same message on the promo site. I just got off the phone with support and she got it approved for me. She said the reason for my denial was that the promo was from October 17 through November 2, but I had ordered my new line on October 4 as a preorder.

I read this line to her from https://support.t-mobile.com/thread/142416 that says, "Promotional Window: October 17, 2017 - November 2, 2017 (devices pre-ordered starting October 4 are eligible for this offer)".

She put me on hold for several minutes while she talked to the rebate team. When she came back she said it was a glitch in their system and they have been getting many calls about it. She said to allow 7-10 days for the approval to show up on the promo site.

Better a glitch than a grynch, especially this time of year, lol!
[Google Pixel 2 XL Questions & Answers] JimSmith94:
Almost exactly two hours after hanging up with support, I got the approval email from T-Mobile! It says I will receive my reward in the mail within the next 2-3 weeks, so I am a happy camper! :D :good: :victory:
[Google Pixel 2 XL Questions & Answers] js042507:
You might want to double check on that. I have been told multiple times that they cannot override the system. My guess is that they just put yours back into processing. Track it online and see what it says.
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
Sounds like you might've been transferred to the wrong person. Here's what mine changed to shortly after the phone conversation I had the other night.
[Google Pixel 2 XL Questions & Answers] ram4ufriends:
Whoever has issue with denial for wrong reasons, reach out TMobileHelp Twitter account...they would be able to help
[Google Pixel 2 XL Questions & Answers] js042507:
Son of a! Mind I ask, what number did you call? Or what department?
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
I believe it ended on this number. +18009378997

I'm not sure exactly how everything got dispatched. I talked to a rep, then was sent to customer retention, while waiting for that call to pick up I got an inbound call from the rep and was sent to customer retention again, while waiting 45 minutes the call went through but wouldn't register my menu inputs from the dialer so it hung up on me, I called back told them about everything and that I was requesting cancelling my service, then they sent me to someone in rebates who processed everything.

Truth be told, between all that, them denying my rebate by lying to me, them screwing up porting my number which took me driving away from my house and sitting in a car for over an hour TWICE to get resolved, being told lies about better coverage in my area(why I had to drive to get my number porting fixed), after getting the number ported and wifi calling not working getting lied to and being told I needed to buy a T-Mobile branded phone for it to work (turned out the T-Mobile SIM turned the wifi calling setting off), all the MMS hanging issues I'm having, I feel like I'm being finessed even though I'm getting $325 out of the deal.

Worst consumer experience I've personally ever been through.
[Google Pixel 2 XL Questions & Answers] Mrwirez:
We got approved for both mine & my wife's Pixel 2 XL's on Monday. I was originally denied on my line because, the IMEI number was different than my rebate application due to the RMA on my first device. I called and had take a picture of the new IMEI number from the Pixel's box. They approved it by the next day...

We also got the employee benefit/new lines deal of $100 for each of our new Pixels plus 2 free SIM cards. This offer is with VISA I believe.

So.... I came here to find out if anyone has actually received their MasterCard or VISA card yet?

I got $850 in T-Mo credit cards I'm waiting on, and like everyone else, I could really use the cash...
[Google Pixel 2 XL Questions & Answers] ram4ufriends:
How did you submit the employee benefits? Is there any place to check the status? I called them while ordering SIM and asked them to use the employee benefits promo code...but don't know what's the status on that
[Google Pixel 2 XL Questions & Answers] Mrwirez:
To sign up we used my wifes work benefit,

with this # 1-844-786-2964

PROMO CODE: BNFTSVS17

I don't how to check. Guess I could call this number & check if I don't hear anything soon.

Did anyone get the $325 MC?

.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
Woo hoo, my $325 card came in the mail yesterday! Still waiting for the $100 employee card before I cancel my second line.
[Google Pixel 2 XL Questions & Answers] rsbenedict:
Still waiting on mine too be mailed. ?
[Google Pixel 2 XL Questions & Answers] ram4ufriends:
Do you know the status of that 100$ promo?
[Google Pixel 2 XL Questions & Answers] JimSmith94:
If I remember right, on the phone he said 8-12 weeks for that one, and others have said there's no way to check on it.
[Google Pixel 2 XL Questions & Answers] arvonn:
wooo! got my card today.. so.. lets see..

Oct 21 until Jan 2... that's um.. 10 weeks?

So, I hate to say it, exactly correct on the 8-12 week frame.

My Pixel 2 XL now "cost" me $124 + tax.. and absolutely worth it!

funny part is.. that finally switching plan from the old simple choice plan, and adding a line on t-mobile actually lowered my bill from ~$215 (5 lines) to $170 (6 lines) by switching to the T-mobile One plan, the magic of autopay and kick back discounts, not to mention included taxes.. .. and i get netflix free now too... wheee..

i suppose i lost mobile hd streaming on youbtube, but really.. i never used it.
[Google Pixel 2 XL Questions & Answers] ram4ufriends:
$124? HOW?
[Google Pixel 2 XL Questions & Answers] arvonn:
+$849 Cost of Pixel 2 XL 64 gb

-$400 Trade in from PIxel XL

-$325 Tmobile Refund

--------

$124 "Cost" of Pixel 2 XL

That is a bit misleading "cost". .perhaps more accurately it is my "net price" after 73 days. :D

$400 "refund" for returning my Pixel XL and the $325 is back in form of a debit mastercard, which cannot be directly applied to the original cost of the phone..

Nor does not include having to RMA the first two phones, and the annoyance at that.

But this 3rd Pixel 2XL is a keeper! :)
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
Has anyone that got the rebate then cancelled the line gotten any flak from T-Mobile? Just got my card yesterday and cash advanced the whole thing to deposit it in my bank account. I'm ready to pull the trigger on cancelling service.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
Too bad you didn't get the $100 employee rebate with free SIM card too! :p

---------- Post added at 05:53 PM ---------- Previous post was at 05:50 PM ----------

I'm still waiting for the $100 employee rebate card to show up before I cancel the extra line. How did you do a cash advance on that card and did it cost you anything to do it?
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
On the back of the card is a website to check partner banks. One of them was my bank so I went there and they did it with no problems. Just needed my license.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
Mine is a T-Mobile debit Mastercard. It doesn't have a website to check partners, but says it is issued by Sunrise Banks which appear to have only six banks in Minnesota. It does have a short text number to check the balance. I guess it doesn't matter to me as I've spent it down to $150 already.
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
That's weird. You'd think they'd all come from the same place.
[Google Pixel 2 XL Questions & Answers] ram4ufriends:
You can use Venmo to transfer the amount to your bank..
[Google Pixel 2 XL Questions & Answers] JimSmith94:
My $325 T-Mobile rebate came a few days ago, and I got my $100 card today. Anybody else?

FYI, it came in an envelope that looked like a typical junk mail advertising envelope, so be careful you don't throw it away. The return address was General Manager, MWork Solutions in Renton, WA. The card itself is from OmniCard.
[Google Pixel 2 XL Questions & Answers] caloyzki:
What is the $100 rebate from? I got my $325 but not the$100
[Google Pixel 2 XL Questions & Answers] JimSmith94:
It's from the free SIM card and $100 VISA "employee" benefit that has been mentioned many times in this thread. I ordered mine shortly after the phone was released, but I don't know if it's still active.

It required adding another line too, but the agent coordinated it with T-Mobile while I was on the phone. Now that I have both cards I can cancel my extra line. :good::D:cool:
[Google Pixel 2 XL Questions & Answers] JimSmith94:
Now that I have both of my rebate cards, has anyone else received their card(s) and canceled the extra line yet? Before I call in, I'd like to know if it went smoothly and there's no chance they could delete the remaining balance on the card(s).
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
I took mine to my bank and cashed it out and deposited it. No fees or hassle.
[Google Pixel 2 XL Questions & Answers] mademan420:
Anybody heard or seen anything about the time frame you have to wait before cancelling the line/lines?
[Google Pixel 2 XL Questions & Answers] THEbigSWEEN:
You can cancel as soon as you have the card. I got mine in the mail the 5th or the 6th and activated it on the 7th. As soon as I activated it I cancelled my service as it was also the last day of my billing cycle and didn't want them to try and charge me for one more month. Didn't have any issues with the card. Actually just spent the last of the $325 today. :good:
[Google Pixel 2 XL Questions & Answers] rsbenedict:
Be careful, I think that the promo says you must keep the line for 2 months. If you cancel before they could add the cost of the mastercard to your bill. :(
[Google Pixel 2 XL Questions & Answers] dchurch85:
Even then, $20-$40 is worth it
[Google Pixel 2 XL Questions & Answers] rsbenedict:
True, but if people jump the gun and close the line early, they could get a big surprise. :)
[Google Pixel 2 XL Questions & Answers] stinger4321:
Need to find out all the details.. might buy 2 pixels if i can get this to work..
[Google Pixel 2 XL Questions & Answers] benjmiester:
Has anyone been able to officially confirm any of this about existing customers and needing to add/keep the line for 2 months? My local Tmobile stores don't seem to know jack about it. As usual, they seem to hire people who have no real clue about anything phone related.

Just like when I was asking if they'll sell or can work with the Huawei Mate 10 (mate 9 owner asking) on their LTE network.... "A what way"?... Jesus. Nevermind...
[Google Pixel 2 XL Questions & Answers] dchurch85:
I asked a buddy who works at TMobile and he confirmed only have to keep it 2 months. I believe the TMobile launch page for the promo also says the same thing.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
On a Slickdeals post someone said the T-Mobile ONE Unlimited 55+ plan isn't eligible for the rebate, but I called to check on it anyway. They said this plan is eligible! I'm single and only have one line, so it would only cost me $10 a month to add a line to qualify for the rebate.

I just added the extra line and my new SIM card is on the way. Assuming keeping the line for two months is true, it will cost $25 plus tax for the SIM card and $20 for two months service on the extra line to get the $325 prepaid card!
[Google Pixel 2 XL Questions & Answers] NICEGYPT:
Yes, you can add a line if you are an existing customer. 2 months are not bad at all. Who you are telling about Tmobile store lol, most of them don't know what they are talking about. I went to get my wife a note 8 and pay off her iphone, they told me I can pay her phone off but can't get the note on JOD :D I went to next door tmobile store and got it done :D they have no clue about anything other than they push you to buy phone case of a tablet :D
[Google Pixel 2 XL Questions & Answers] rickneworleansla:
I would be a new T-Mobile customer. I currently have Cricket with Auto Pay at $35/month.

Just doing the math here...

T-Mobile One Unlimited Service with Auto Pay and < 2GB Kickback is $60 / month for two months = $120

SIM Card Cost $25 (Possible Waiver) = $0

Total Cost would be $120 for two months assuming I can get a SIM at no cost

Since I would be paying $70 for two months of Cricket service regardless of switching I will subtract $70 from the cost for two months of service.

$120-$70

Total new cost would be $60 for switching

$325 Rebate Card - $60 of New Costs = $265 toward price of phone

Not bad I think. I may stick around if the service is good.
[Google Pixel 2 XL Questions & Answers] rsbenedict:
One thing that you'll notice when you go to the main guys is that the resellers (Cricket, MetroPCS, Boost, various Walmart brands, etc), is that the big 4 prioritize their actual customers over the resellers. So you might get average service with MetroPCS (part of T-Mobile), but will often get better service directly with T-Mible because they prioritize their direct customers. I think many companies like Cricket set a max limit on download speeds when ATT itself does not for it's direct customers. So never judge service of a network by the resellers. (MVNOs), often the original network is much better.
[Google Pixel 2 XL Questions & Answers] Wickidmasshole:
Anyone who is taking advantage of this promo you should call 844-786-2964 and use promo code PASSPORT1 you will get an additional $100 prepaid card and a free sim. Its a perk through my work, but they never asked me where i worked. Maybe it will work for you guys too....

This promotion lets you combine other device promos so all together im getting $425 off the phone. pretty damn good. I might just sell a few of my old devices and make this thing free at this point lol

good luck!!

Edit; says this is good for anyone adding a new line of t-mobile one or simple choice- im not sure this will work if you are just adding a line.
[Google Pixel 2 XL Questions & Answers] stinger4321:
Wow.. if this is true.. so why is everyone doing this now? We haven't even gotten the phones.. thought the promo starts on the 19th of something
[Google Pixel 2 XL Questions & Answers] acshulk:
I’m taking advantage. Any existing T-Mobile customer should. You open a line for 20 bucks for 2 months to get 325. It’s a no brainer. It’s not the full 325, but w285 is still really good.
[Google Pixel 2 XL Questions & Answers] stinger4321:
Im not a customer.. so it looks to be 75 a month.. some say you may need to have 3 to 4 months of service
[Google Pixel 2 XL Questions & Answers] rothlike:
With the $70 trade in for my Nexus 6, I will be switching from Sprint to T-Mobile to essentially get $395 off my Pixel 2 XL,which takes the pain away from the cost...
[Google Pixel 2 XL Questions & Answers] kobeissidev:
I'd love to attempt this but I have a grandfathered plan. How did you take advantage of the promo without the IMEI number yet?
[Google Pixel 2 XL Questions & Answers] Wickidmasshole:
This phone # and promo code solely gets you $100 card for joining t mo. I was just saying if you do this plus the 325$ rebate its a sweet score.
[Google Pixel 2 XL Questions & Answers] JeepFreak:
Wait, so what do we say if they DO ask where we work? And who does the rebate actually come from? I'm guessing this is a reseller? I already started the process at a TMo store so I'm probably too late, but damn...
[Google Pixel 2 XL Questions & Answers] Ariyax:
i really want to buy a pixel xl 128gb from t-mobile in Germany (google store has a 8/9 week waiting)does anyone know if the phone's got branding FW, and startup t-mobile logo? and of course if it's possible to unlock bootloader and flash stock google images?

Thank you.
[Google Pixel 2 XL Questions & Answers] bartolo5:
Does anyone know that if we open an account/line TODAY, will it qualify for the promo when phone comes out next week?
[Google Pixel 2 XL Questions & Answers] JimSmith94:
My phone won't be here until the end of the month, but I called to ask about it and the lady added a line and ordered my SIM. She said it would come with a promo code to use. Once my phone arrives she said to go to the promo site with the code and IMEI of the new phone to activate the rebate. I hope she was right and it works!
[Google Pixel 2 XL Questions & Answers] Incredible_Culp:
+1 :confused:
[Google Pixel 2 XL Questions & Answers] bartolo5:
I called twice and got different versions.. Also talked with TMobile help on twitter and got same version: Lines must be open AFTER the 17th, when the promo starts, for you to get the $325 back. Can someone please clarify?
[Google Pixel 2 XL Questions & Answers] dchurch85:
I just added my line over the phone and said it was for the promo, they didn't say it wasn't qualified yet. I didn't ask either.
[Google Pixel 2 XL Questions & Answers] bigdave79:
I just called and this rebate is through the T-Mobile Advantage program - work related discounts direct from T-Mobile. I gave the lady who answered the promo code and she said I'm eligible for the $100 rebate (in the form of a Visa card) and free SIM card for starting a new line. She didn't ask about who I work for or anything like that. However, in order to combine it with the Pixel 2 rebate I'd have to call back after I receive the device. So I'd get a total of $425 back in Visa gift cards but they might take 2-3 billing cycles to get delivered to me. Amazing deal. Makes buying the device a no-brainer!
[Google Pixel 2 XL Questions & Answers] JimSmith94:
Now I wonder if I should cancel the extra line that I just got from T-Mobile yesterday, wait until after the 17th to be sure the promo is valid, and then call the 844 number to get the extra $100 and free SIM.
[Google Pixel 2 XL Questions & Answers] stinger4321:
If i call the 800 number for the 100$ rebate do they do a credit check? I don't like giving out my info so it can be hacked
[Google Pixel 2 XL Questions & Answers] bartolo5:
This is the answer I got from TMobile help on twitter (see attached img)

. Line must be opened "within 30 days after receiving device" which I interpret as 30 days after you receive the device. So any line opened before receiving device will not qualify.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
Oh geez, more confusion! :confused::eek:
[Google Pixel 2 XL Questions & Answers] bartolo5:
Well, frankly, the three people I've talked with on the phone and on twitter have been consistent saying this. That line must be opened AFTER receiving device. It's an open question if T-Mobile will honor earlier line openings? But if you want to make sure you should just wait until you get your phone.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
The support lady I talked to said I qualified for it now and to just submit the receipt when the phone arrives. Guess I'd better call again. I might just cancel, wait for the phone to get here, and call the 844 number for the extra $100 and free SIM.

According to the service agreement email I got:
[Google Pixel 2 XL Questions & Answers] stinger4321:
So it's that extra 100 for each line ? Like to do 2 lines

---------- Post added at 08:22 PM ---------- Previous post was at 07:52 PM ----------

Ah.. first month deposit...boo so 2 phones that's 120... Only refundable after 12months of service
[Google Pixel 2 XL Questions & Answers] dadoc04:
subscribing to this thread so i can gather all the facts before i call to get a line ??
[Google Pixel 2 XL Questions & Answers] N3V3RS3TTL3:
Last word much?
[Google Pixel 2 XL Questions & Answers] AndreaCristiano:
Says the guy who put the last word in !?
[Google Pixel 2 XL Questions & Answers] Wickidmasshole:
When they are cranking us for $800+ for phones nowadays you gotta find the loopholes :) happy it worked for you
[Google Pixel 2 XL Questions & Answers] Joppykid:
I will also be switching from Verizon to T-Mobile for this. My wife still has payments on her iPhone so she will be doing the #getoutofthered promo where they pay off the phone. My Pixel is paid off so I am able to do the rebate and then trade my Pixel into Google. I confirmed with T-Mobile support that I can take advantage of that while my wife uses the #getoutofthered one because they are per line promos.
[Google Pixel 2 XL Questions & Answers] AndrasLOHF:
I'm on Fi and plan on switching to get this promo. I had T-Mobile for years and was pretty satisfied so I can imagine that their coverage has to have gotten even better the past 2 years. Hoping T-Mobile and Sprint merge as well so I'll basically get the same coverage. I've never once been on a Cellular US tower through Fi.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
I just called again and they said the promo is good if you add the new line after October 4. So confusing! I'm still tempted to cancel mine and call the T-Mobile Advantage number.
[Google Pixel 2 XL Questions & Answers] JimSmith94:
I just called the T-Mobile Advantage program number and it looks like it will work! I gave him the promo code and asked about the deal. He didn't ask what company I worked for, but he did confirm that this deal requires adding a totally new T-Mobile One line. He said that when my new SIM card arrives, I can call regular support to merge the new line with my existing T-Mobile One account.

I had added a line to my existing account through the regular T-Mobile support a couple days ago. While I was on the line with him, he called regular customer support for me and got that new line canceled and the cost of the SIM card credited to my T-Mobile account.

He did say it could take 3-4 billing cycles for the $100 card to be shipped, so I'm not sure if I'll need to keep the second line activated that long or not.

Someone had asked about giving out credit card information for this deal. The SIM card is free, but I did have to give my credit card info anyway.
[Google Pixel 2 XL Questions & Answers] branshaw09:
Question... if I were to add a line to take advantage of this and then cancel that line once I receive my debit card will that affect my free line that I have or is that only if the free line is attached to the line I cancel? I thought I read some where that canceling a line could cause you to lose any free lines you have. Thanks in advance!
[Google Pixel 2 XL Questions & Answers] stinger4321:
This deal only works if your an existing customer adding an additional line... If not your looking at 100$ up front for no credit check and sim card.. then 75$ a month for 3 months so another 225$... Total 325... If you get the card at the 3rd month of service.. So i guess you could do it for free service. A wash for those 3 months.

But if you dont pay the last monthly bill for the 3rd month and tell them to use the deposit money.... Then your ahead 75$ lol