yashsingh1/xdaforums huggingface dataset:
[HTC Excalibur] tchan:
Battery problems need suggestions

I've have my Dash for about a year. When I updated to Windows Mobile 6 among other bugs I noticed the phone's battery will go down very fast. Which I thought was due to the fact the phone doesn't deallocate the memory used by programs.

I have removed the MyFavs plugin from the startup folder already, and I noticed an improvement on the memory. I don't have other programs running on the background.

My phone's battery doesn't go down drastically when on standby. The problem is once I use it, even just to send a text message. It will go down about 2%.

I don't know if the problem is the battery or my phone. I would like to hear what you guys think. If you think the problem is the battery, could you please recommend me a better battery? If not, could you give me any suggestions?

Thank you in advance!
[HTC Excalibur] runningerin:
Try this:

http://www.amazon.com/exec/obidos/tg/detail/-/B000RK1AYI/

It's probably time for a new battery! For most people, it is lasting 6-9 months.
[HTC Excalibur] jdoggraz:
Yeah I just got a new battery and its rocking now... get one off ebay... its really cheap... I got mine for a total for six dollars and thats for an OEM battery to...
[HTC Excalibur] sphinx780:
also having battery issues after wm6 upgrade

I have also had severe battery drain issues very quickly after upgrading my dash to wm6 this past weekend. I have ordered a new battery because I will need more than one to get through a day if this persists but I do have trouble thinking that this is a mere coincidence and the battery has just met it's end.

With wm5, running an average of 60 min talk time, push email and a random hour of applications or games, I had at least 2 bars left by days in (11PM).

Within two days after the upgrade to wm6, I have found that I hit 2 bars within 3 hours. I have checked all of my power settings to adjust for best battery life yet it's still killing my battery quick. The only change I have made to the phone from the first two days until now is going back to the 5.99 t-mobile net plan and using the proxy for web/email.

I use Task Manager to regularly kill any program I am not using outside of leaving the messaging open. I have also tried making sure messaging is not left running to see if that will improve but it doesn't seem to make much of a difference.

Anyone have any suggestions or advice on what could possibly be causing this because I have a hard time seeing a new battery fix this issue?
[HTC Excalibur] tchan:
I got a new battery today. It looks like that's what I needed. Thanks for the replies anyway. I did order it through amazon.com.

About the memory leak, and battery drain, removing myfavs from the startup folder helps a lot. Now every time I close all the programs I get the 22+ kb back.

Thanks!
[HTC Excalibur] sphinx780:
Found the culprit to battery drain

Ok, I finally figured out what was causing the battery drain since the upgrade...I don't know how or why, I just know that since I deleted the program my phone is back to normal battery life for the past 12 hours (previously was going from full to dead in 4 hours regardless of use).

I had downloaded a cab from omnisoft found in a thread at: http://www.asktheadmin.com/2007/07/some-new-dash-tips-tricks-for-wm6-tip-1.html for fixing the profile/reminder bug found with wm6.

It did fix the bug but the severe battery drain was not pleasant. I deleted the program off my phone, reset the phone and everything has been working just fine. I'm assuming that many experiencing the same problem may have come across this solution as well. The profile/reminder bug did not return after deleting the program. So far so good, I will be sure to update if there is any change.
[HTC Excalibur] shadhman:
Does your guys batteries get really hot when charging? I had one time it was burning hot and had to take off the back and batt to let it cool for fear of the plastic melting... ANyone else experience this or something similar?
[HTC Excalibur] sphinx780:
hot charging battery

Hey,

I can't remember where but I did come across a forum where someone seemed to be experiecing something similar. Sounded like the solution was replacing the charger itself. That's probably what I would do on the first go to see if that takes care of it, replacing the battery may be an option too. Hope that helps!
[HTC Excalibur] falleny:
no, never experienced such situation,

my excalibur even have a silicon shell and i never feel hot when i am charging the battery....both with original charger and usb
[HTC Excalibur] braveleo:
At first, I had the same problem like u.It took 1h to charge from 1% to 100% down 1% in 20s and from 100% to 97% when I just pull out^^, but I tried to charge it overnight (maybe 3-4hrs)then it seemed to be normal ^^ maybe there was some problem with the operation that gave us wrong infomation about the power when it reached 100%.
[HTC Excalibur] taylor_b92:
That same exact thing happened to me. I'm pretty sure you solved the problem already but the batter was going out. All you have to do is go to any old T-Mobile store and ask em if they have a replacement.
[HTC Excalibur] djdanska:
My dash battery died about a year after i bought it. I thought it was the phone at first. It just couldn't hold a charge and took forever to charge. I bought the large battery for it. the 2400mah one. (link to example). I can go at least 2 days without charging the battery on light use. The regular battery's are a lot cheaper though. This makes the dash a bit bigger. Might not be what your looking for.
[HTC Excalibur] taylor_b92:
Yeah man I sent in my Dash to T-Mobile thinking the phone was no good. I got the new one and realized it was the battery. Pissed me off because they charged me for internal water damage. I didn't have a problem with the phone or anything and the sticker was white but they still said there was damage. If I'd have known I was gonna get charged for the phone (when the battery was the problem) I would still have my old Dash. Now I'm about to get my third one because my second one (replacement) died last night. I pulled the battery out and it never came back on. I hope I can get it fixed before I get the new one.
[HTC Excalibur] Kichigai:
Poor Battery Life, System Crashes

I've got two problems with my Dash at this point.

First is the battery. This has been going on for a little while now, but it seems my battery life has decided to jump off a cliff. Just today, for example, I took the Dash off its charger, and after taking one picture, and sending it off, and attempting to listen to some music via A2DP, I ended up at 56% battery life (total time on battery power: approx 1.5 hours, Time using A2DP: <3 min). It's getting to the point where I have to charge my phone two or three times per day. I know smartphones traditionally have bad battery life, but my Dash's battery life has never been this bad. I've been able to go around, listening to music via A2DP for around two or so hours, and end up with around 80% battery life. And I'm not even hammering away at the WiFi or EDGE.

The other thing is that I now seem to be experiencing crashes when I use LiveJournal Mobile and A2DP to listen to music. I'm not sure if it's one of these two things, or a combination, but all I know is that these crashes happen silently (IE: I get no notification, unless I'm currently listening to music), and I'm missing phone calls. Is there some kind of known issue with this? I'm working to try and isolate the problem more specifically.

Thanks!

P.S.: Notes:

Device: T-Mobile Dash (HTC Excalibur)
Storage Card: 1 GB microSD
Bluetooth Devices: Bluespoon Spider A2DP/AVRCP Headset
OS: Windows Mobile 6 (T-Mobile Update)
Locking Status: SIM/CID Unlocked
Carrier: AT&T Mobility (Cingular Settings)
[HTC Excalibur] rushless:
Similar problem and a new battery fixed it- for me, at least.
[HTC Excalibur] djdanska:
Me too. My battery lasted about a year before i had to replace it.
[HTC Excalibur] Kichigai:
What about sound issues?

When I use the built-in speaker, I get weird errors. Ringtones and songs play too fast, and with the wrong pitch. The alarm also goes off four time simultaneously. This problem survived a pair of hard resets.
[HTC Excalibur] rushless:
System problems are solved one at a time. Suggest replacing the battery first and then see what problems have been eliminated. If you have a local T-Mobile store, ask to use the demo battery and try it with your unit, if you do not want to spend about $20 for tha battery until sure.

Oops, just noticed you are with AT&T. I still think a new battery is a path to correcting your problems.
[HTC Excalibur] Kichigai:
Things are getting worse

My situation has actually worsened. My phone now randomly shuts off, whether or not Bluetooth is actually activated, and this happens at a more random interval, but seems to manifest when the battery is around 70%. My friend with a newer Dash is reporting similar issues, and people are reporting problems over at the HTC Wiki. This seems a little too widespread to just be the battery. As a financially challenged student, I don't want to drive out 20 minutes to the nearest T-Mobile store to buy a $20 battery, only to find out I need a whole new phone.
[HTC Excalibur] ashasaur:
Now, this is gonna seem kinda smartassed, but have you actual TRIED anything with the battery? Seriosuly, and this comes from an IT professional here...sometimes the smallest thing can cause an entire big thing to fail. Try swaping batteries with your friend and see if that solves your problem. I have had the high-pitched fast music problem too....and a simple soft-reset fixed that for me.
[HTC Excalibur] libove:
Sudden shutoff in PocketIE

I've had my S620 (T-Mobile Dash) for about one year. I have had issues with battery life, and now possess three batteries - one in the device and two more I carry around charged. As an earlier posted noted, any "heavy" use, particularly PocketIE, will drain a fully charged battery surprisingly quickly.

Starting in recent weeks/months, it has gotten worse - the device will abruptly shut off sometimes when using PocketIE, or as recently occurred when sending an email with a photo attachment (very heavy data network use). My guess is that some activities on the phone cause the CPU to peg and the battery can't supply enough power to keep the device running.

Not that this is conclusive, but a few minutes ago I switched to another one of my three batteries and beat up the device a bit in ways that caused a series of sudden shutdowns in earlier testing today, and haven't been able to reproduce the sudden shutdown. So, I probably have one bad battery. It's disappointing how little longevity we get out of these batteries (and, yes, I do realize how hard duty they perform. Still.)

Hopefully this will be helpful to someone.

-Jay
[HTC Excalibur] djdanska:
The 2400mah battery does help a lot with that. One of the best investments i have made with my dash.
[HTC Excalibur] lukybandit:
oh mann...sorry to hear about what's going on with you, BUT FINALLY I'M AT PEACE MYSELF :@

cause for the past two to three weeks, i was experiencing HELL with my phone. i've had the phone since last june, have used wi-fi/ad2p on it but the past 2-3 weeks, i've used nothing on it, a basic phone call and my phone would shut down, if i dont make any calls, it would be fine for 30 mins then die.

like everyone suggested, i'd buy a new battery which i did myself and since yesterday (after i recieved the battery) my phone's been back to normal now i find myself loving the phone like i did before so do buy a new battery and hopefully, all your problems will end.

good luck !
[HTC Excalibur] timothyjok:
is 6.1 killing battery life

I know that Technoboy brought it up before. I haven't seen anything else on this topic. My battery is either on the way out or this new rom likes the juice. I barely used my phone today and in 7 hours it had low battery indicator
[HTC Excalibur] Mikey:
Im not but then again i only run bluetooth on all the time and here there WiFi

took phone off charger this morning and still running strong.

my last charge was last tuesday lol

I even bought the extended battery with HTC cover yesterday online :)
[HTC Excalibur] timothyjok:
what have you got a NUKE in that thing!
[HTC Excalibur] Mikey:
it surprised me as well. I even have the feature not to charge while connected to a USB lol

Weird lol

thats why i bought the battery, i have a feeling acting like this. Its death has to be around the corner lol
[HTC Excalibur] :
i was running a brand new battery this weekend on a full charge and was listening to some tunes. i got MAYBE an hour to an hour and a half before the battery was completely dead.

under normal operating conditions my battery works as it did with 6.0 and i have no drain issues at all... in fact it last just as long in 6.1 as with 6.0 as far as i can tell.

i wonder if 6.1 has some issues specifically with multimedia and battery life. it certainly did for me!!
[HTC Excalibur] estranged_inc:
I used to get max of 2 days with WM6. I'm getting 3 days now with WM6.1

Wi-Fi OFF

Bluetooth ON

Exchange Push ON (always)

Sliding Panels homepage
[HTC Excalibur] timothyjok:
Yeah I'm thinking my battery has seen better days. I've had it for almost a year
[HTC Excalibur] bratz:
try to use for home screen for example windows deafult.... i think it is slide... i dont remember the name that kill your battery..... or programs like pocket photocontact....
[HTC Excalibur] vwrpm:
My original battery was already on it's way out when I installed WM6.1 so I'm not sure of the difference in drain. I now have the 1550mAh extended battery and get two full days of relentless use. I listen to music through stereo bluetooth for at least an hour and a half a day as well as about an hour of talk time, 100 or so texts, and sharing files via bluetooth with coworkers.
[HTC Excalibur] littleclown:
Hello. I have standart 960MAh battery and my battery life with 6.1 is about two days and a half.

I have another question: I read about that windows needs some full charge-uncharge cycles to make battery indicator work correct. before that is stays 100% for a long time and then fast goes down. is this true?
[HTC Excalibur] sergiopi:
Same settings for me plus gmail checking every 2 Hrs, battery 1-2 days, before lessa than one!
[HTC Excalibur] sully78:
mine is starting to shut down at random. usualy when I use IE. I then have to take the battery out and then I can usually get it to start again. maybe its the battery but it never happened until I switched to 6.1 my battery is not lasting as long as it did a week ago.

where are you guys getting deals on new batteries, I saw some on amazon last night.
[HTC Excalibur] sully78:
IE shuts down my WM6.1 phone

Just curious if anyone else is having this issue. I downloaded the REMAKED Kavana 080318 by rick WM6.1 ROM and I love it except that for some reason everytime I launch internet explorer my phone shuts down. I can launch it and hit a few links and then it will just shut down. I then try to turn it back on and it will power to the windows mobile scrren and shut down or all the way back up to the main screen and then turn right back off. The only way to keep it on after this happens is to plug it in. A couple time pulling the battery for 10sec and reinserting has worked. Now the battery is good 80% charged, I've tried this after a full charge and it does the same thing.

If I keep it plugged in it works fine no issues, so my question is, is it the battery or another issue?

Is there a better web browser to use with 6.1?

I already ordered a new battery, but I really don't think that is the issue, IE has been working fine under 6.0 for the past 6 months. No issue until now.
[HTC Excalibur] jdoggraz:
maybe the wi-fi was on or something... or maybe your phone is sett to stay on longer then it should (the blacklight) cause for me it lasts a lot longer is what I noticed. If not try to get a new battery from ebay, I got another one for like 5 dollars all together.
[HTC Excalibur] socal1:
I'm not having that problem, but sometimes IE will lock up. I can usually kill it with the task manager. Sometimes the phone will lock up and I have to push the power switch or pull the battery. This happens with the phone plugged in or running on battery. I'm going to try opera mini tonight to see how that behaves.
[HTC Excalibur] sully78:
I've justed loaded ricky's v4, hopefully that will fix it.
[HTC Excalibur] -RotorDemon-:
Been recently having a similar problem where the phone will just straight shut off with a stock HTC rom. Running IE, Palringo, even the video recorder. I was thinking it was the battery but I am going to throw another ROM on here tonight and see what happens.
[HTC Excalibur] sergiopi:
Is a known battery problem. Replace the battery and everyting will be fine!
[HTC Excalibur] -RotorDemon-:
Just got off the phone with Tmo and I tried to get them to send another battery but they are sending a new (possibly and hopefully not a refurb) S620. Battery was my guess since it functions fine on the charger.

When the new one dies I'll spot for one of the 2200mAh batteries on ebay.
[HTC Excalibur] sully78:
I am running a brand new dash that was sent out as a replacement for my last one that kept locking up. They will not send a new battery, you will have to use the one you've been using. So now I dont know if it is the battery or the new phone I got sent. Either way I bought a new battery, hope it gets here soon so I can start to figure it out. I just downloaded rick's v3 ROM and I have the same issue.
[HTC Excalibur] jasonj92:
Dash turning off due to what? HELP PLEASE

So heres the story

A while back, I decided to do the 5.99 hack

for around 2 months it worked fine, then my phone started to turn off for no reason while i was using data.

so i thought the problem was with the hack, so i took off the tzones plan.

after going on wi-fi a couple of weeks after, the phone turned off again, so i realized that it might not of been the hack that messed up my phone (so i took off the tzones plan),

i went through numerous phones (3-4), using the same battery, and they all turned off during wifi.

now i got a new battery and wi-fi is working flawlessly.

so i am pretty sure the old battery is what caused this problem.

so now i am debating whether i get the tzones plan again

i am just concerned if the hack is what caused my phone to act this way in the first place.

so what do you guys think?

did any of you guys ever have a problem like this? if so, what was the root of this problem.

any help would be greatly appreciated, thank you.
[HTC Excalibur] jsp_m:
you said ti yourself, batt was to be blamed. it died, coincidentally corresponding with the rom change.

use the proven kavana latest rom, nevertheless
[HTC Excalibur] jasonj92:
yeah, true

but im wondering if the hack is what caused the battery to go wrong in the first place.
[HTC Excalibur] NRGZ28:
Well if anybody creates software that will damage batteries, they deserve some type of prize! :rolleyes:

Don't want to sound like a smartass... but the "hack" you're talking about is not a "hack". It's just a setting TMobile chooses not to tell you about, in order to get you to buy the full price internet plan. :)
[HTC Excalibur] Se7eN43:
Highest battery capacity?

Im in need of a new battery, so im lookin for the highest extended life battery there is. I've looked around and see batteries with 1050mAh, 1550mAh, and 2200mAh. im sure some of these are scams for impulse buyers. can someone help me out as to what the highest mAh is for the s620 and which place is trust worthy enough to buy from? thanks
[HTC Excalibur] MulderFox:
I got one that is 2400 mAh.... Came with a big fat new back door for the phone...
[HTC Excalibur] Se7eN43:
where did u get that one at? do u notice the difference?
[HTC Excalibur] superminipoo:
mugen power.
[HTC Excalibur] tennisshoeninja:
Problems on Dash.. :( HELP

i love my dash but i have some major issues...

1.in call text messages alerts nearly blows my ear drum...

2.non vibrating text messages when put on vibrate..(check profiles setting is on pulsing vibrate)

3.screen goes plain white some times. randomly. but i click a button and it comes back. like a plain screen saver..

4.horrible battery life..but i think it doesn't charge ordered one :)

so mainly problems 1-3..which is the only things i dont like

*EDIT*5.just found a new one... everyone i call is like " i cant hear you speak up!" and my volume it the highest

Programs installed

1.et9 fix

2.smart tweaker (paid 6$ just remove that annoying message sent that pops up after you send a txt)

3. app unlock

4. TCPMP

5.Bluetooth audio

6.WordPad

anything will help!! plz

thanks in advance.:)
[HTC Excalibur] dan24:
1. Start-Menu-Accessibility-InCall alert volume

lower it.
[HTC Excalibur] SpringfieldXD45C:
4. New battery should do the trick. It seems that a certain percent of all batteries made are faulty. I had the same problem, I called tmo and they sent me a new battery (warranty) for free, and it fixed that problem. Girlfriend had the exact same issue, same solution.
[HTC Excalibur] tennisshoeninja:
thanks dan24 dumb of me....
[HTC Excalibur] tennisshoeninja:
ill try it.
[HTC Excalibur] tennisshoeninja:
Went to t mobile and don't have warranty :(
[HTC Excalibur] SpringfieldXD45C:
Ah well... you tried! I guess your best bet is to buy another one. Try eBay or something else before buying through Tmo... I'm sure you can get a better deal. I'll see what I can find online for you.
[HTC Excalibur] SpringfieldXD45C:
OK Here we go... here's a few quick links I found for you, and they all seem reasonable.

$12.99 (wow.. clearance!) LOL

Amazon has it new (OEM) for $15.99

Another Amazon item... not OEM, but cheaper... $8.97 new

Those all seem pretty decent :) But I would be leary of the non-OEM battery. Good luck, buddy.
[HTC Excalibur] SpringfieldXD45C:
Actually, the non-OEM seems to have a couple of good reviews, so you know... If you want to save a buck and take the chance, go for it. You'd think if it sucked there would be at least ONE bad review for it. I know when I get a bad egg at Amazon, the first thing I do is bash the hell out of it in a review.

Yeah, I'm gonna retract my statement above about being leary of the non-OEM battery. I'd have to say that the only remaining risk of using a non-OEM battery would be a warranty void, and that doesn't apply to you, as you no longer have a warranty.

Anyone else have any experience with non-OEM batts?

Anyway, hope I helped. Poor guy, I know what it feels like to need a new battery only to have the dealer say "Sorry, you're screwed" and see a $40 dealer price tag.
[HTC Excalibur] nlarge:
should get the extended batt if you are replacing it anyway!
[HTC Excalibur] tennisshoeninja:
OMG...bought one non oem 1050 mAh one for 20$ before know this.

OEM would be safer right?
[HTC Excalibur] superminipoo:
im also looking to buy a battery. i think i will buy the extended 2400 mah for 54 bux. im still thinking bout it if i want the extended back or not. or get 1300 mah slim for same price. arrrrrrrrrrrrrgh!
[HTC Excalibur] SpringfieldXD45C:
Not necessarily... I think that's a stigma. I DO know that it will void your warranty, though.
[HTC Excalibur] gr33k:
gotta be battery

waiting to get a 1300 battery instead of 960...The battery is getting a bit thicker...I've notice my phone has not been working right since then...with the new flash it was working fine but then as my battery's condition worsened this is what happens now. crashes with stuff like Live Search, IE, and other intensive apps

The one thing it's doing now is that I can't sync - could be the battery again, but it WAS syncing at first (win XP with AS 4.5) - This is a strange issue which annoys me (I'm using Ricky's v6 rom) but I'm going to wait until the battery replacement b4 I start going nuts trying to "fix it"

Good luck :)