[Moto Z Play Questions & Answers] GuzXT:
I just trying to get the BL unlock data, but when i request vía "fastboot oem get_unlock_data", it only shows this message:

I've posted my problem in Lenovo Forums, after two weeks, they said that "engineering team looked into this and they concluded that the best resolution is to service your device."

But, I'm in México, so i just contact motorola latin american and they said that Motorola don't support any root or BL process :confused:

This is my getvar info:

D:\sdkZ>fastboot getvar all

(bootloader) slot-count: not found

(bootloader) slot-suffixes: not found

(bootloader) slot-suffixes: not found

(bootloader) version: 0.5

(bootloader) version-bootloader: moto-msm8953-C1.12

(bootloader) product: addison

(bootloader) board: addison

(bootloader) secure: yes

(bootloader) hwrev: P7

(bootloader) radio: 2

(bootloader) storage-type: emmc

(bootloader) emmc: 32GB SAMSUNG RX1BMB RV=08 PV=07 FV=0000000000000007

(bootloader) ram: 3GB SAMSUNG LP3 DIE=6Gb M5=01 M6=05 M7=00 M8=7B

(bootloader) cpu: MSM8953

(bootloader) serialno: ZY223MJQXD

(bootloader) cid: 0x0000

(bootloader) channelid: 0x00

(bootloader) uid: 9671B44E00000000000000000000

(bootloader) securestate: oem_locked

(bootloader) iswarrantyvoid: no

(bootloader) max-download-size: 536870912

(bootloader) reason: Volume down key pressed

(bootloader) imei: 3582*********15

(bootloader) meid:

(bootloader) date: 10-09-2016

(bootloader) sku: XT1635-02

(bootloader) battid: SNN5974A

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time: "Mon Jan 26 19:15:33 UTC 1970"

(bootloader) ro.build.fingerprint[0]: motorola/addison/addison:7.1.1/NPN

(bootloader) ro.build.fingerprint[1]: S26.118-22-1/1:user/release-keys

(bootloader) poweroffalarm: 0

(bootloader) ro.build.version.full[0]: Blur_Version.26.201.1.addison.ret

(bootloader) ro.build.version.full[1]: ail.en.US

(bootloader) ro.build.version.qcom: LA.UM.5.6.r1-03800-89xx.0

(bootloader) version-baseband: M8953_10229.50.04.65R ADDISON_ROW_CUST

(bootloader) kernel.version[0]: Linux version 3.18.31-perf-ga5d85c2-0001

(bootloader) kernel.version[1]: 3-ge83c319 (hudsoncm@ilclbld33) (gcc ver

(bootloader) kernel.version[2]: sion 4.9 20150123 (prerelease) (GCC) ) #

(bootloader) kernel.version[3]: 1 SMP PREEMPT Tue Aug 8 01:40:49 CDT 201

(bootloader) kernel.version[4]: 7

(bootloader) sbl1.git: git=MBM-NG-VC1.12-0-g12bcf78

(bootloader) rpm.git: git=MBM-NG-VC2.06-0-g5578f74

(bootloader) tz.git: git=MBM-NG-VC2.06-0-g82f94af-dirty

(bootloader) devcfg.git: git=MBM-NG-VC2.06-0-g82f94af-dirty

(bootloader) keymaster.git: git=MBM-NG-VC2.06-0-g82f94af-dirty

(bootloader) cmnlib.git: git=MBM-NG-VC2.06-0-g82f94af-dirty

(bootloader) cmnlib64.git: git=MBM-NG-VC2.06-0-g82f94af-dirty

(bootloader) prov.git: git=MBM-NG-VC2.06-0-g82f94af-dirty

(bootloader) aboot.git: git=MBM-NG-VC1.12-0-g1f771b8

(bootloader) qe: qe 0/0

(bootloader) frp-state: no protection (75)

(bootloader) ro.carrier: attmx

all: listed above

finished. total time: 0.613s

If anyone knows what can i try, i will appreciate the help.

NOTE: ro.carrier was an "unknown" value, i've set carrier UTAG to corresponding my carrier (attmx)