yashsingh1/xdaforums huggingface dataset:
[Galaxy Note 4 General] jhynes:
I live in Canada as well and I have filed an official complaint with the BBB Better Business Bureau against Samsung Electronics Canada. If you are interested in following the same approach make sure you file a complaint not a review because you can't do both, and a complaint if accepted by the BBB is forwarded to Samsung Electronics Canada from the BBB on your behalf to seek a resolution. Samsung only after being contacted by the BBB is now trying to work out a resolution with me to fix my Note 4 but I have been asking Samsung at many different levels and occasions to do that with no success only being quoted "Out of Warranty Policy". At least now they are trying to resolve my problem. It shouldn't have taken this much time and frustration as it has since I have been without a working Note 4 since the day in mid May when an OTA android update issued from my carrier triggered an instant unrecoverable hardware malfunction in my phone. As well I also sent a note to CBC Marketplace informing them of a possible story concerning Note 4 owners having this problem and letting them know that there was a lawsuit launched in the US concerning the very same issue and wondering if they could help inform other Canadians and provide awareness of the issue so ALL Canadian Note 4 owners with problem-ed devices could be heard so loudly that Samsung Electronics Canada would listen. I encourage any other Canadian Note 4 owners to do the same. The Galaxy Note 4 when it was working was truly a remarkable device and it is sad that it died way too soon.
[Galaxy Note 4 General] h8Aramex:
But this issue plagues the Note 2 as well. Though I reckon that model is a bit older. I wonder how long my phone will last, I already have random reboots and the sound sometimes stutters if I play music with Spotify (SM-n910c.) GPS can be also spotty from time to time.

Quality 700$+ phone.
[Galaxy Note 4 General] immabum:
Canada

Just sent in my BBB complaint as well to Sam Canada. Did you hear back from them? I was quoted a $400+ repair bill (which I declined). Frankly I’m not keen on finding a used eMMC/motherboard and repairing it myself, only to have the issue happen all over again.
[Galaxy Note 4 General] imeem:
how do i know if this will affect my Note 4? or does it affect all note 4? My phone was made and pruchased in 2017 so i still have warranty.
[Galaxy Note 4 General] lewis.james.750983:
https://www.pacermonitor.com/public/case/22154208/BETURE_et_al_v_SAMSUNG_ELECTRONICS_AMERICA

class action lawsuit status
[Galaxy Note 4 General] Aiadi:
My N910F has unfortunately developed all the signs and symptoms of the widely reported of eMMC failure a couple of weeks ago. As it is still under Samsung's UK 2 year warranty, my faulty phone to be picked up and sent for inspection to one of their approved repair centres (A NOVO) . Subsequently, the phone back was sent back quickly to me unrepaired and with an attached (standard looking template) letter stating that your engineer has tested my device and found that it is not working because "it has been subjected to SEVERE physical damage internally" and that physical damage is not covered by the manufacturer's warranty.

As I am 100% satisfied that my phone is in pristine physical condition and has been very well looked after with 2 covering cases all the time as well as a screen protector and has never been subjected to drops, liquid exposure or any other physical damage, I have asked Samsung to send me the detailed engineer report as to the nature of the fault found. I am intending on getting an independent assessment of the phone and will aim to produce an independent report on the fault with a view on taking this further with trading standards or other consumer protection agencies. Samsung have been extremely evasive and very uncooperative and have asked me to contact the service centre directly to discuss the issue with their 'engineer'. I cannot in reality understand how this would help resolve my problem as their engineers will very likey just perpetuate the same lies that they had come up with previously in their letter to me.

I will try and get in touch with the service centre and see what they would come up with but I am not holding much hope and was looking to see if anyone who might have been in a similar position might have any suggestions as how to proceed with trying to get Samsung to take responsibility. Needles to say, no more Samsung for me in any way in the future.
[Galaxy Note 4 General] m5james:
Status for dummies update? I can't find a place toto buy brand new motherboards anywhere and used ones are $50 with no guarantees if they're not going to have the same issue...all while I'm stuck using my slowass Note 2 and refuse to goto a 5 or higher since they don't have removable batteries.
[Galaxy Note 4 General] jhynes:
Samsung keeps letting innocent customers down with its faulty hardware...

I did eventually get an offer via email routed through the BBB from Samsung Canada and they offered a one-time out of warranty repair for my device. (Don't get too excited there's more to the story.) I repeatedly being very polite asked them to contact me directly by phone because I had some concerns about there offer and all I asked was for a phone conversation for the "Senior Computer Service for Canada Rep" to reassure me that my device would be repaired without cost to me but they would never even consider my request and simply reply back with an abrupt somewhat ignorant responses like I was asking for something like the moon. Long story short I had a slight sign of Liquid Damage on my devices LD sticker and I was being incredibly honest that this had occurred over a several month period having to chill my device in the freezer on a regular basis to get it to boot this caused condensation which was shown on one corner of the LD sticker. This would not have happened if Samsung Canada had offered the repair 4 months prior when I initially started having problems with the device. So through no fault of my own trying to use a failing product Samsung Canada found a way to WEASEL out by using my own jerry-rigged hardship with their faulty hardware against me. If I had sent my phone into an authorized repair center and they found LD on my phone I would have had to pay for shipping costs to and from the center as well as an assessment fee and my device would be held ransom until I paid up. Goodness knows how much that would have cost me. I will hang on to my busted device in case the class action in the US is won and might extend therefore into Canada. I could even sell my Note 4 on eBay for parts because everything else besides the motherboard is absolutely pristine.

Samsung Canada had a perfect chance to help a polite loyal customer but they chose not to. I have had the same sort of things happen with Apple products in the past and "Oh Boy" did they treat me differently, with dignity and respect and they went out of their way to help me but Samsung Canada did the exact opposite. I think this is done because they know its a genuine hardware defect and if they help their customers out it would be the same as admitting they are guilty of selling poorly designed products and then be on the hook a open up a large amount of liability for the company.

Either way though us poor customers who have been burned by this company will not simply lie down and be quiet the internet is a great place to expose companies when they screw up a product and leave customers hanging.

I hope someone else has better luck dealing with Samsung than I did. The strange thing is for a brief moment when they first said they would fix my device I actually thought they were going to come thru but the end result stung much more when they didn't. Samsung Canada you blew it!!!!!!
[Galaxy Note 4 General] Aiadi:
An update on my situation: After all the hassle that I have had from Samsung and their customer service, I contacted Amazon UK from whom I purchased the phone. They have very kindly offered to take my phone for repair through their approved repair centre which has managed to identify the fault with the printed circuit board and replaced the faulty circuit board with the phone returned to me today in full working order again and without any charges incurred by myself. Needless to say "Shamesung" offered no explanation as to how Amazon's repair centre has been able to do what their own engineers could not manage and could not explain the lies on their engineer's report about my phone being subjected to severe physical/liquid damage when Amazon's report clearly identified motherboard failure and replacement.

I cannot praise Amazon highly enough for the steps they have taken to solve my problem and although I am happy to have my phone back, I have decided not to purchase any other product manufactured by Shamesung whatsoever and will do my best to dissuade anyone I know from making the same mistake.
[Galaxy Note 4 General] immabum:
Just wanted to comment, that it was a pain in the ass, but I did report through the BBB in Canada -and I got the repair done for free. In my complaint to the BBB, I mentioned the fact that it wasn't an isolated issue and made reference to the class action law suit in the US. Samsung asked for a lot of documentation, had my phone at one of their stores and refused to ship it to their service center. Then they cancelled the repair offer because of it sitting at THEIR own store, the one I paid a $35 shipping fee. Their customer service guy Robert emailed me saying that he would take care of it, but in the end didn't and stopped replying to my emails. I sent in my phone anyways seeing as it was a lemon. 3 months after this process was started, I finally got my phone back -fixed. I ended up giving it to my dad anyways *he had no ideas the pain I went through haha* Hope you guys get your repairs done for free as well!:)
[Galaxy Note 4 General] Wadadli:
Aiadi

Good you got it sorted. I just became aware of this problem, so I'll keep an eye on it.

It's worth for UK members to keep in mind the "Fit for purpose clause" that is still valid if the device is out of warranty. An extract below:

"Six months or more

If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time of delivery.

In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.

Find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer.

You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product. "

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
[Galaxy Note 4 General] Aiadi:
Many thanks indeed Wadadli. I know there is quite a bit of customer protection but the difficulty was to establish what the fault was with the phone with the situation being "my word against Samsung's". I hope no one else falls into this.
[Galaxy Note 4 General] Vaibhavpbhosale:
I contacted this Law Firm mentioning I am having same issue and they asked me if I can submit the details using below form. You can add this to thread if anyone else wants to contact them.

https://forms.office.com/Pages/ResponsePage.aspx?id=M1Awu4pX0ky56HfvNeJmB2eE_TkEyrJIjTBCKPN74zBUOEdNSVRDNkhXRFpTNzBRTTNMWkM5SUtNMi4u

---------- Post added at 03:21 PM ---------- Previous post was at 02:55 PM ----------

My AT&T Note 4 first failed in Jan 2017 after Security Patch OTA update and I started getting eMMC Read Failed errors, frequent reboots etc. I contacted Samsung but they gave the same warranty BS. After several back on forth on twitter they agreed to have a look at it for free and provide quote with repair. I sent in the device and I never got contacted by them and device was returned to me after a weeks time with a letter showing screen issue and replacement charge of $70. I raised this with them saying I never got call and again they asked me to send the device back and this was repeated two more times. Fourth time I called them and they agreed to repair it for free. I also sent email to Samsung President Office (did receive call back from them). This time they replaced PBA, Scratched screen and body. Finally I have my Note 4 working without any issues but I lost about an year. Glad I had a backup device.
[Galaxy Note 4 General] Aiadi:
Care to share Samsung CEO's email with us as I would like to email them a piece of my mind?
[Galaxy Note 4 General] Vaibhavpbhosale:
Sure here u go Officeofpresident (at) sea dot samsung dot com
[Galaxy Note 4 General] Aiadi:
Many thanks indeed. Email sent.....
[Galaxy Note 4 General] sirgawain123:
Any answer? :)

Enviado desde mi SM-T580 mediante Tapatalk
[Galaxy Note 4 General] chanhny:
Qualcomm s805 so hot when run, easy die nand like lg g4. Exynos version is better.
[Galaxy Note 4 General] Aiadi:
Nothing at all... but I have expected as much. I have given them a very good piece of my mind (and some good bul**cking as well) together with all the emails and documentations from service centre. They have just reaffirmed my knowledge of them being utter scumbags.
[Galaxy Note 4 General] MtGoat:
All Note 4 users with problems (screen freeze, random reboot, eMMC read failure).

There is a class action lawsuit in NJ pending regarding Samung Note 4 (.http://www.classlawdc.com/2017/04/25...failed-defect/) Apparently there is faulty eMMC chip on the motherboard that started going bad about couple of years. Many people have found an app Wake Lock as a work-around to keep the phone working little longer. I have found a thread of people contacting Samsung repair center and negotiating a motherboard replacement for about $70 (in my oppinion an only permenent solution) so I tried it. Make a long story short, when I explained the problem to the agent, who immediatly understood the problem. I made sure the cost of the motherboard replacement was going to be about $70 and change and also he emailed me 2nd day air UPS lable. In about 8 days of turnaround my phone returned with brand new motherboard, a new screen with digitizer and a new charging port installed. They even sent a new AC fast charger and a battery installed in a phone box. If the class action lawsuit wins in the court, I would get reimbursed for the repair but mean while I have a practically brand new phone that will last a long time. $70 well spent.
[Galaxy Note 4 General] XeedTheCat:
So, I read this post and contacted the Samsung Repair Center. They offered to take a look at the device for $70.31 dollars. A 2nd day Air label arrived, I sent it, and received an e-mail 8 days later (today) with a "New Repair Cost" of $393.98, which included a standard repair fee of $64.95, plus a PBA (logic board) replacement fee of $299.00. I quickly called them and told them to cancel the process and send back my device.

I even mentioned, several times, that other people are having the same logic board problems, and their issues were addressed for the original fee of $70.31. The rep just explained how that is not possible since a logic board replacement is $299.00, etc, etc. I would be more upset at this point if I hadn't caved in and purchased the Galaxy Note 8 (this device is amazing), but I still miss my Note 4.. which is possibly the most perfect Galaxy phone ever created.

Have any of you guys had better luck?
[Galaxy Note 4 General] m5james:
$70 is an insult enough to fix their **** up, but to try and charge anything above that is even worse. **** Samsung. I'm going back into my garage now to fix the xmain board on a 47" Samsung plasma I got for $20 because they continually use ****ty parts.
[Galaxy Note 4 General] bubbathaluva:
My Recent Note 4 Experience

I bought my phone from Ebay (Gazelle) in August 2015 for about $200 bucks. I even bought the Gear VR for it. It has be an awesome phone until recently. My phone started randomly restarting a few weeks back. I originally thought it was due to the most recent game I downloaded. I uninstalled it and it didn't fix the issue. Then I figured a long-overdue factory reset was in order. That didn't fix it either. Eventually the random restarts turned into not turning on at all. I started to think I'd need to find a way to find some sort of instructions or fix on these forums. I found another thread that talked about the "$70 Motherboard Replacement". Since I'm trying to hold out for the Note 9 when it comes out, I needed to squeeze a few more months out of this phone. So I did the Samsung Support Chat and very quickly received an service order number. They said I would need to actually call them in order to get the final bit of paperwork finished. So I did call them and made sure it would be only 70 dollars for a new motherboard. They said yes, but then when it came time to provide payment information, they decided to do it for free. I just sent my phone out today, and should get it back in 7 days. It's a great phone, and will hopefully last me until the Note 9 is available. I'll let you all know what the end result is.
[Galaxy Note 4 General] nihilistza:
I had the emmc issue, but Samsung refused to repair my Note 4 even though it was in warranty because I was rooted. I need root/roms to get dark themes as I have severe eye issues, I even sent medical proof from both my ophthalmologist and neurologist to Samsung's customer care and showed them screenshots of my old Note 2 (no emmc issue on that thankfully) to show them what it is I do and why, they flat out refused and were pretty rude about it.

They wanted about $350 for a repair, I eventually emailed Samsung's CEO in America and wrote a long letter of complaint, why I need to root/flash roms and so on, this lead to their accessibility department emailing my regional repair center and telling them the in warranty repair was authorized and they must repair it for free.

So in the end I won, but man, what an embarrassing ordeal that was just to get a *hardware* fault repaired.

So in future, since I *need* system wide dark themes, my next phone is going to be a PITA to choose, finding the right phone with good ROM and theme support coupled with a vendor that won't screw me over if I root.

I will probably move to Xiaomi once they offer nice OLED screens, I don't see the point of paying a premium for such callous customer support.
[Galaxy Note 4 General] m5james:
For those who've dealt with this, how many had issues with being rooted? Mines been rooted, we ALL know that's irrelevant to this failure, but they're going to exploit this excuse if they can.
[Galaxy Note 4 General] nihilistza:
Count me in (as my post describes). If I'm not mistaken, those in the US & UK can't have their warranty voided for rooting as the manufacturer has to prove that rooting is the cause of the fault. Manufacturers will generally use any means to thwart a warranty repair.
[Galaxy Note 4 General] bubbathaluva:
Result of my recent Note 4 Repair

I received my Note 4 back from Samsung yesterday (May 8th). It did take a bit longer than the original 8-10 days they quoted me, but hey, it was free. I used my wife's old HTC M9 in the meantime. Other than the extended time without my Note 4, Samsung really impressed me with their support. I mailed the phone off in pretty good condition, but the outside metal bezel had scratches and paint worn off. There was a 2 year old battery that would stop working at about 20% left on the charge. I also sent the phone in with an older Samsung charging block that came with an older tablet. The phone returned in a nice box with a Samsung label on it. It came with a new charger. It also came with what looks like a brand new outer bezel. The repair sheet showed that they replaced the screen, motherboard, home button, charging port and a new battery. It looks and acts like a brand new phone. I couldn't be happier. I still plan on upgrading to a Note 9 as soon as they come out. Samsung's support has won me over with on this one and any other phone would have to be very cheap and very awesome to pull my business away.
[Galaxy Note 4 General] fr33sp!r!t:
re:

does anyone know if u had 2 buy ur phone new or if the lawsuit applies to buying a used phone? I know I won't have any luck trying to call Samsung asking 4 a free repair bc about 2 wks b4 mine finally gave up on me I had it in my back pocket when I went to use the bathroom (of course I didn't realize it) n accidently dropped it in the toilet. I got it out as quick as I cld but still had2 put it in rice for 48 hrs.. it didn't work when I took it out but luckily it did come on the next day only to cut off a couple weeks after as it's been doing due to the eMMC failure but this time wouldn't turn on no matter how many times I've tried. so of course the liquid indicator has turned pink & aftr reading the other comments on here I know Samsung will use it as an excuse not to fix my phone & I'd rather replace the motherboard myself or sell my lifeless phone 4 parts than let Samsung hold it hostage.
[Galaxy Note 4 General] wolfmenace:
I just got this error before a couple of weeks.... I thought my beloved NOTE 4has died then I investigate it a bit and found a brief solution through wakelock application.

My Note 4 is like 3.5 years old and no guarantee can cover it. When I purchase it I had within 3 months a motherboard failure which they replace it for free but now I think is time to get a new phone.

I am very disappointed with Samsung ! !!

I have searched everywhere and there is NO REPLACEMENT for note 4 . EVERY smartphone is a DOWNGRADE!

I need the default sensors + infrared , blood pressure, hearbeat and a stylus.... unfortunately there is no such phone from 2017 until now. Everyone is becoming an ISHEEP trying to copy/paste Apple.

I need FUNCTIONALITY !!! Manufacturers dont understand this word! They care about Face recognition crap, TOP CPU Speeds etc..

I think I may call Samsung support in my country and see if they can do something about it....
[Galaxy Note 4 General] AncientAries:
How in the heck did you get them to agree to that, I am currently calling everyday till I get someone that gives me a price like that. Mine was 700 new and does not have a scratch or ding on it, truthfully, I am super annoyed.
[Galaxy Note 4 General] bjunk1:
Just started down this trail, after my Note 4 started randomly freezing a few weeks ago, then started displaying the "ddi: mmc_read failed" error message. A factory reset worked for a few minutes, but then the phone would shutdown and attempt to restore again. Phone was never rooted and was less than three years old. Sent it into Samsung, paying the $70 diagnosis fee. They updated the ticket tonight with no specific details, but wanted to charge me $104 for a LCD repair (which I did not request, nor want, nor did I experience any issues with the LCD), plus a $299 PBA repair fee. They also stated I needed a new battery and battery cover.

Or, in their words:

"Needs Parts Changed, SW was unsuccessful resolving the issues with the device, payment or valid purchase receipt is required to proceed with repair.

**Technician states unit needs LCD, PBA, USB, Battery and Battery Cover replacement.**"

Family is in the market for at least two new phones, one to replace Galaxy Note 2 that is getting long in the tooth, and the other a new phone. They won't be Sammies.
[Galaxy Note 4 General] Ogriv:
I got this response from the lawyers dealing with the class action lawsuit - please help spread the word!
[Galaxy Note 4 General] Tripper511:
In case anyone is curious, here is the official court document related to this lawsuit:

http://docdro.id/DOS7ay0
[Galaxy Note 4 General] danythe007:
It really works!

This method really works. Thank you!

Here is my video applying this fix: www youtube com/ watch?v=dEjrXK8c5hA