[T-Mobile Samsung Galaxy Note5] datawrhsdoc:
Actually, it appears that Samsung lied to T-Mobile.. Samsung decided not to release the September patch because, as they told me, "Not to worry, Samsung phones are not vulnerable" to the exploit. Samsung indicated, as did T-Mobile, that they are skipping the September patch but plan to push the October patch around the end of the month. T-Mobile said that Samsung has delayed due to focus on getting the Samsung Now 8to market on time.

As Samsung said, "Samsung will never make its customers unhappy and your security is our priority." Bulsh#t. Gets the full transcript of my chat with Samsung:

The following is a record of your online chat.

General Info

Chat start time	October 10, 2017 1:29:38 PM EST

Chat end time	October 10, 2017 2:16:15 PM EST

Duration (actual chatting time)	00:46:37

Operator	Archana C

Chat Transcript

Info: Thank you for choosing to chat with us. An agent will be with you shortly.

Info: You are now chatting with Sudeep S.

Sudeep S: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Jeff: Hi Sudeep.

Sudeep S: How are you?

Jeff: Well, and you?

Sudeep S: I am fine, thank you for asking.

Jeff: When will Samsung be pushing the Note 5 Sept security patch to TMO?

Sudeep S: We have a dedicated team to assist you on the product that you are inquiring about. Please stay online while I transfer the chat to the appropriate department for further assistance.

Info: Please wait while your chat is transferred to the appropriate group.

Info: You are now chatting with Archana C.

Archana C: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Jeff: Can you tell me when Samsung be pushing the Note 5 Sept security patch to TMO?

Archana C: Give me a moment to go through your previous chat.

Archana C: Okay, Jeff.

Archana C: Help me with base band version of phone.

Archana C: You can find it in About device >> Base band version.

Jeff: N920TUVU4EQG3

Archana C: Jeff, I see that your phone is up to date. As of now, there is no available updates to phone.

Archana C: I should inform you that updates are pushed trough carriers by Samsung in batches.

Archana C: If there is any update released then you would receive the On The Air update to the phone.

Jeff: The phone is definitely up to date, and has not received the Sept patch. TMO says that you have not provided patch to them

Jeff: The most recent one is August. Phone is subject to silent Blueborne (bluetooth) takeover exploit

Jeff: Definitely _NOT_ up to date

Archana C: We do not have exact details on when the updates released to phones.

Archana C: Jeff, not to worry about that.

Jeff: NOT TO WORRY ABOUT A SILENT EXPLOIT THAT IS VERY WELL KNOWN???? ARE YOU KIDDING????

Jeff: Unable to safely use key features of phone. Other phone providers have pushed updates to the carriers including TMO.

Jeff: This will be last Samsung phone I purchase as clearly Samsung does not prioritize security of customer information.

Archana C: Jeff, I should inform you that Samsung phones are not affected by this Blueborne.

Jeff: That is absolutely false.

Archana C: However, our team is taking security measures but have not released any security update til now.

Archana C: If it release the update, then you will receive the notification to your phone.

Jeff: All other phone providers have pushed the Sept patch as have the telcos. Why not Samsung??

Jeff: And why did you tell me that my phone is safe?

Jeff: I can only conclude the Samsung does not care about security of customer information.

Jeff: This is a lie: "Jeff, I should inform you that Samsung phones are not affected by this Blueborne."

Jeff: or you have been provided false information to convey to customers

Archana C: Jeff, there is no Samsung phone affected to this. That's what information we have from our sources.

Jeff: That is absolutely false.

Archana C: I understand your concern, Jeff.

Jeff: It seems that you do not understand my concerns at all

Archana C: However, Samsung is in process to release the update to phones.

Jeff: Why are you in process to release the update if " there is no Samsung phone affected".

Archana C: Samsung will never make its customers unhappy and your security is our priority.

Jeff: I'd like a straight answer on something that is a severe defect in a product that I have purchased from Samsung

Jeff: Well, you are making me unhappy, and it is clear that my security is not a priority.

Jeff: So, please stop using canned responses and get a proper answer.

Archana C: Give me a moment.

Archana C: I've reconfirmed with my supervisor.We haven't received official confirmation yet because we haven't come across such issues with Samsung devices. When the update is available for release through Samsung, you will receive a notification asking to download and install the update.

Jeff: You have received official confirmation from Armis security several months ago (multiple times) and have not responded.

Jeff: You have also been informed by Google

Jeff: As to a customer complaining that their phone has been hacked due to this exploit, it is a silent exploit, so they would never know that all of their personal and private information has been stolen from the device.

Jeff: So, your response is not meaningful in the least.

Jeff: Nor comforting.

Archana C: I definitely understand, Jeff. I will surely report this on your behalf to the appropriate team who will take necessary action.

Jeff: Well, you guys just lost me as a customer. I won't be coming back.

Archana C: Samsung takes security issues very seriously, Jeff.

Jeff: There is ZERO evidence of that. There is abundant evidence to the contrary

Archana C: Please be assured that your phone would not be affected.

Archana C: Meanwhile, you will receive the security update to your phone.

Jeff: THAT IS A LIE. THE PHONE IS WIDE OPEN TO BEING AFFECTED

Archana C: I will make my efforts to report this to the right department.

Jeff: Great. They already know, and apparently this isn't important to them.

Jeff: So unimportant that they have provided you false information so that uninformed customers are comforted.

Jeff: And, strangely, you keep repeating it.

Archana C: Jeff, that's an important to us. Samsung will never provide you with the false information to comfort.

Jeff: Then why have you done so multiple times?

Archana C: Jeff, that's true that no Samsung phone is affected by that.

Jeff: THAT IS A LIE. The phone has been independently confirmed to be vulnerable. Unlike Apple and Microsoft phones, all Android phones, including Samsung's, use the Linux-based Bluetooth stack which is vulnerable. That vulnerabilty is closed with the September update which Samsung has not provided.

Jeff: I'm done. This is a stupid conversation.

Archana C: Jeff, Samsung will release the security updates soon.

Jeff: I'll be purchasing a phone from an alternative vendor.

Archana C: Please be assured.

Archana C: Give us a chance, Jeff.

Archana C: I am sure that you will receive the update to your phone soon.

Archana C: Just to confirm, are we connected on the chat?

Jeff: yes

Archana C: Please be assured, Jeff. You will receive update soon to your phone.

Archana C: Do you have any questions to me?

Jeff: No