[Samsung Galaxy Note 8 Accessories] sll1313:
Thank you for helping, but....

I have news for you. I ended up buying the Dilex and I hope I don’t have the problems you are having. I will tell you that I really had no choice. I, too, have been using the Surface for many years and literally thought it was the greatest case ever. I referred it to everyone. However, that was until now. I am shocked that Seidio sold it. I don’t know what is going on at that company, but the holster came in looking like the felt was worn. Had these white spots on it. I still would’ve dealt with it until I went to put the phone in it. When I attempted to put the phone in the holster the latch hit the screen, so there was no way that you could just put it in. You needed a second hand to open the latch to get the phone in which was ridiculous. What was worse was that when you tried to take the phone out you couldn’t just use your one hand to hit the latch and pull it. It would get stuck so again you needed both hands except this time it would still be stuck so you have to wiggle it back and forth until you can get it out (I’m sure you’d miss your call by then). And the worst thing of them all is when I called the company, they were fully aware of the issue and still sold the case and holster combo and just blamed it on the fact that the phone is just a really long phone. I told them that it was odd because my last phone was only 3mm shorter and I believe that if this phone was 3mm shorter the latch still wouldn’t come close to working. That’s how poorly designed and how badly they were off. So I asked about exchanging it and they said they don’t do exchanges, but I can buy the Dilex and just get a refund on this. So I followed his instructions and now I found out that I have to pay the shipping back, which I was shocked. It wasn’t like I wasn’t buying another case and this one was definitely a flawed product. I also have referred so many people and am also potentially buying another case for my daughter. So I asked how much it should cost for me to ship this back and he said I can ship it however I want, so pick the cheapest. He said right now it is $3.75 for standard shipping on their end. That confused me, I said that I thought standard shipping was free and he said they changed their policy. I asked when did this happen and he said yesterday, which I thought was really odd. I am currently confined to my bed due to an illness so my wife took it to the post office and it was almost $5 to send it back which I asked are you sure that was the cheapest and wife told me she double checked that and she told me that she confirmed with the women at the post office that it was the cheapest. So I paid almost $5 for something I don’t have - makes no sense. As far as the Dilex, so far I have mixed emotions. I definitely think it’s probably more protective, but I still like the looks of the Surface better. I also like the fact that the Surface is thinner, but at the same time I do kind of like the thickness of the Dilex in a weird way. I’m very mixed. I’m sure time will tell. As far as the holster is concerned, I didn’t put it on my belt. I just checked to see how the phone worked with it. You can just push it in but the latch does come close to the screen, but does just miss it. I just hope it doesn’t wear on the case as you keep pushing it in. I originally tested it with the screen facing out because I didn’t have a screen protector on it. So if it is pushing the screen than you can always put it in with the screen facing out. I hope I don’t have the same problem when I put it on my belt. I am going to try it to see if I have the same issue with it pressing the screen. I will probably find out if it gets caught on something when I go to the doctor next time. I really hope I don’t have that issue. I really need a phone case that is protective, but thin and also a convenient holster (because I’ve used some really bad holsters in the past, that I hated). I would prefer to have a kickstand as well, but I guess it’s not as important. I hope the Dilex will work for me, but I will start looking now for other combos for the future, just in case. I really hope things get better for Seidio, but want to make sure I am covered. Thanks for your response. At least you know (unknowingly at the time) you still made the right decision in not getting the surface combo because it was horrible. They told me they have had numerous calls about it. So I asked them about the Dilex and they said they don’t see why there would be an issue. I asked them how they knew about the issue with the Surface and they said due to the calls coming in. So they evidently don’t test their products first, which is really poor. But I hope they learn for their mistakes and get back to the company that they were. Sorry for the lengthy response. Thanks again!