[Galaxy Note 4 Q&A, Help & Troubleshooting] MOBILGEEK:
Hello,

Respected Member of this forum,

firstly, I really apologize for posting a big message like this on forum even I don't know Is this correct forum to post such messages or not?, but please try to understand to problem and I request to all the members if they can help me in any way then please help.If they can forward this message to some suitable authority then please do.Thank you.I really need it.

PLEASE READ THE FULL POST - THIS IS A SMALL ATTEMPT FROM A LOYAL CUSTOMER TO SHOW THE REALITY TO THE WORLD'S BIGGEST CORPORATION THAT WHAT IS HAPPENING IN THEIR COMPANY AT GROUND LEVEL

Hello,

SAMSUNG, SAMSUNG OFFICIALS AND SAMSUNG INVESTORS ETC.

and Respected Members of this forum.

How are you?

I am from India, I am writing this is in great disappointment, I have been a loyal customer of Samsung from last many years, I bought numerous phones of Samsung till date, having many other products of Samsung like Washing Machine, Refrigerator, TV's, Printer, Tablet's etc. But I think this time Samsung has done, they did a big and very big **bleep** with me, from last nine months, I am looking forward to Samsung and its service center and its officials that sit in the so called CEO Office situated in the Capital region of India, I think Samsung and its officials have become corrupted so much that its difficult to describe, anyways, Firstly let me tell you the whole story and why I feel like this, then you decide and what I should do now?

I purchased a Samsung Galaxy Note 4 in the December, 2014 after that I bought an extended warranty, firstly its PBA got corrupted in the month of April, 2015, actually its quite shocking on that time because I had just used this phone for 5 to 6 months, anyways, I submitted this handset to the service center after some days they changed the PBA and returned the Handset, after I again stopped using this handset I just used this handset for three months and suddenly it stopped again working on 12th December, 2016, after a day I visited the Service Center and submitted the handset directly to the Manager(Owner) of the Service Center, on that time I even didn't know this thing that whether this handset is in warranty or not, and told to the manager that just repair this handset if its out of the warranty I'll pay whatever its charges will be.

On 14th December, 2016 : I called Service Centerto inquire about the handset and I got reply from Service Center that its PBA got some problem it'll change in next two-three days,

On 17th December, 2016 : Agian, I called them this time they told me please come on 19th, your handset will be ready, Insted of going on 19th, I visited the Service Center

On 21st December, 2016 : this time after waiting for more than an hour they told me that its sofware needs to upgrade, and they can only deliver the handset tomorrow.

On 22nd December, 2016 : Again, I called the Service Center, this time they told me that the Handset is still under repairing and it needs one more week for repairing when I asked them about yesterday's statement they apologise for the lie.

One thing more I want to mention here, I have all the recordings of all the communications that took place between me, service center and with its any employees (CEO office Executives).

On 29th December, 2016 : Again, I called the Service Center and inquire about the handset firstly they tried to disconnect my calls but when I called from unknown number, they told me that the spare part has not come yet, it will come in next some days, when I insist to talk with the Manager(Owner) they told me that he is very busy, and but when I told them strictly, the Manager(Owner) comes to the line and told me in a very rude way that they don't know when the part comes and if I need more information talk with the customer care.

On 29th December, 2016 : I called the Customer Care, they told me that the part has been ordered but they don't know when the part comes, only the service center can tell about this, I told them that Service Center told me call you and you are saying call service center, now tell me what do now? They promised me to arrange a call back to me in next 2 or 3 days.

After 2 or 3 three days : Again, I called the customer Care and told them that I didn't get any call they again promised me to arrange the call back.

Afer a day : I got a call from Customer Care and they told me the same thing that to call Service Center stating that only they can tell when the spare part will come.

After a day : Again, I called the Service Center, this time from Morning to Evening they tried to ignore my all the calls, I called Customer Care and asked from them some alternate number of the service center, they given me the number of ASM I contacted him, and he given me the number of Service Center, and in the evening I managed to talk with the Manager(Owner) of the Service Center, they again very rudely told to me that they don't have any information regarding when the spare part come, just talk with Customer Care, on that day, I told him clearly that Replace my handset with the new one, otherwise refund the full amount.They agian told me to contact the Customer Care regarding this

After a day : I called the ASM, but after talk with the ASM I felt pity on the HR department of the Samsung, Who appointed this ASM, the ASM talked so rudely and badly that they don't know anything and told me to contact the Customer Care.

After a day : I contacted the Customer Care, and clearly told them that either Replace my handset with the new one, otherwise refund the full amount.They promised to arrange a callback to me regarding this.

After two three days : Even after waiting for 2-3 days I didn't get any call from the Customer Care.

After a day : So, I wrote an email to the so called CEO office of the Samsung that situated in the Capital Region of India, in the hope that they would hear me and solve the problem but who knew? Samsung CEO office has the worst HR department I have ever seen.

After a day : I got a reply from Samsung CEO office Executive that they can't replace the handset with the new one, and they arrange a call back to me.

On 13th January, 2017 : I got a call from CEO office and told me that they can refund the amount of the Handset but after depreciation, I refused to accept this because I already have spend so much money on the cases, external battery pack etc and why I pay the deprecation just becuase this is the fault of Samsung.

FROM here starts the story of lots of communication including numerous emails and phone calls between Me and CEO office Executives of the Samsung.

More than 150 emails have been exchanged between me and CEO office executives, in every mail I asked simple question that What I get after so much communication and so much tension? and they wrote same email again and again and again to me that they can assure "Complete Peace of Mind" of the customer. WHAT THE **bleep**? I want to ask here from Samsung that How they can assure "Complete Peace of Mind", on one hand, they refused every genuine request of customer and on the other hand they are promising. But again What I say about the HR department of the Samsung here in India who appoints Executives? They appoint useless dumbs in the offices.I doubt SAMSUNG has HR Department or not?

Anways then the Big day comes, Yes, the handset has repaired after a long journey of many days.

But, I refused to accept the Handset, because I just asked a simple question from SAMSUNG CEO Office that what I get after all this? and who is responsible if the handset again goes down after some time but instead of replying to my mail, due to their technical skills and intelligency they keep copy paste the same thing and emailing me again and again and again that "THEY CAN ASSURE A COMPLETE PEACE OF MIND" WOW! WHAT THE **bleep**?

During this time, I got a mail from the service center that the Handset has been repaired and please collect the handset in next fifteen days otherwise we will not be responsible, WOW! another shot by Samsung on one hand, Samsung's CEO office Executives talking with me, on the other hand Service Center tried to safe themselves by sending mails to me, after that I start writing on the facebook page of the Samsung India as well as start sending emails to their management in India as well as other Countries Samsung offices but all is vain, then I tried to contact CEO of India Mobile Division from there also I got no reply, no body heared my voice, I became hopeless, after that the service Center engineer visited my place and I was not at home they deliberately handover the handset to some person who was standing out of my place, luckily he knew me so he gave that handset to me when I saw the handset its body has been broken from back during the replacement of the PBA and also its fingerprint sensor not work on that time, I called the CEO Office and told them that What the Service Center did? Again The engineer visited and took the handset back, After that lot of discussions and lot of useless talks i finally request to the CEO office Executive in the month of February, 2017 that please change the whole body of the Handset because I can't accept the Handset in that condition, From February, 2017 to 14th June, 2017 I talked with the CEO OFFICE executive more than 20 times,(Average Call lasts more than 40 minutes) again on 23rd June, 2017 the service center Engineer came to my place and given the handset back to me when I checked the handset its fingerprint sensor didn't work and also the JOBSHEET that they were giving to me on that time was completely incorrect, so I again refused to get back the handset, now from last two months I didn't get any call from service center as well as from CEO office, my handset is in the Service Center, I don't know what happened to the handset, Just today I got a call from Service Center and they request me to accept the handset, I am out of the town this time I told this thing to them.

NOW YOU SAMSUNG, PLEASE TELL ME WHAT I DO NOW?

Please reply to my some undermentioned questions :

Q:1 : Is this the quality of your Service?

Q:2 : Is this the care you provide to your customers who bought your products just because they trust you?

Q:3 : Who is responsible for the last eight months that I spend without a good phone?

Q:4 : Can I and many like me trust you now and buy your Flagship Devices like S8 and NOTE 8?

Q:5 : Is there any shame left in you Samsung?

Q:6 : or Are your all executives become corrupted like your Arrested Samsung chief Jay Y Lee?

Q:7 : or Are you Samsung getting the benefit of soft Consumer Laws here in India and harrassing the customers?

Q:8 : last but not least Please Please tell me What I do now?

Please reply Samsung please reply.Many are waiting your answer some who wants to buy your Flagship devices but only after looking your reply in this case and some who already left you but still has some hope left in you Samsung.

Hope to see reply soon.But please don't forward this matter again to your CEO office of Samsung, India.

otherwise I'll think I have donated my Note 4 Handset to Samsung because they incurred a heavy loss in Note 7 fiasco.

Regards,

Your Loyal Customer.

MOBILEGEEK