yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Well that's really odd because by this time we are going to be out of time to make a return in case we get a crazy trade in value.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ggrant3876:
I think that's their point.
[Samsung Galaxy Note 8 Guides, News, & Discussion] markwebb:
Mine has never changed from day one; always displayed the trade in value.
[Samsung Galaxy Note 8 Guides, News, & Discussion] hagalah:
don't worry about the $0 value. ..what we should worry about is it shows $25 value...
[Samsung Galaxy Note 8 Guides, News, & Discussion] Arjun403:
http://prntscr.com/gmeakl mine's been like this since yesterday morning..
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Ok that's the latest from Samsung, the return policy is 30 days so we have time to wait for their desition on the trade in.
[Samsung Galaxy Note 8 Guides, News, & Discussion] markwebb:
Yes it is 30 days but you must request the RMA within the first 15 days of delivery and then you have another 15 days from the RMA date to return per Samsung.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Well I'll use this conversation as proof in case I have to return the note 8 If I don't get the full 425.00 discount.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Slicktune22:
What if I've sent the LG G4 for the trade but want to exchange the note 8 T-mobile variant to the unlocked version? Anyone know? Thanks in advance!

Btw i received the phone on the 7th of September if that helps...

Thanks
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
I think there's no problem. Just chat with Samsung and create the RMA for return and purchase again I guess.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Slicktune22:
Does anyone have a link to chat with the raps online??? Thanks in advance!
[Samsung Galaxy Note 8 Guides, News, & Discussion] zof9i6:
Shipment recieved.

Yea it changed back to $425

So ok for now
[Samsung Galaxy Note 8 Guides, News, & Discussion] psixichka:
Silly Q but the label is attached right? Is there something i need to put in box? Or just the phone itself? There is no invoice/rma/auth perwork or anything included...
[Samsung Galaxy Note 8 Guides, News, & Discussion] jselden:
When I originally coontacted Samsung on this they said to print out 3 labels and put on 3 sides of the box. So I did this and I put one in the box and highlighted the order number as well. I had no problems so far and it shows I traded in a note 5 and they gave me full credit.
[Samsung Galaxy Note 8 Guides, News, & Discussion] zof9i6:
Will it show complete or credited or what does it says?
[Samsung Galaxy Note 8 Guides, News, & Discussion] BlueFox721:
$ 425.00 to $ 0.00 to $425.00, guess we will see (?)
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
Same here, delivered to them yesterday took 6 days to get there...
[Samsung Galaxy Note 8 Guides, News, & Discussion] TechBSwift:
I think you guys are worried about nothing, I don't see sending turning down any phone. Especially with Apple just releasing their phone
[Samsung Galaxy Note 8 Guides, News, & Discussion] BarryH_GEG:
Strange question. Has anyone else who bought a Note8 with a trade-in not been charged for their phone at all? I've had the phone for a week now and not been charged for it. When I purchased it online 8/30 I saw an authorization for the purchase price less $425 show up on my credit card account. It dropped off and then the day before it shipped another authorization appeared. That authorization dropped off but a real transaction for that amount never followed. I ordered the $19.99 clear cover and that got approved then it was charged the next day.

Are they waiting to assess the trade before billing for the Note8 or am I in some type of billing limbo?
[Samsung Galaxy Note 8 Guides, News, & Discussion] pcriz:
I'm in the same boat as you. Thing is without citing a post directly there are people who seem to have been fully charged and did the trade in program
[Samsung Galaxy Note 8 Guides, News, & Discussion] mhill1986:
I just got this from Samsung. Is this bad?
[Samsung Galaxy Note 8 Guides, News, & Discussion] RaymondPJR:
I am on my second debit hold also. Sammy still hasn't really taken the money. Phone arrives tomorrow.
[Samsung Galaxy Note 8 Guides, News, & Discussion] chaoticdeathly:
Any updates on your S3 trade-in?
[Samsung Galaxy Note 8 Guides, News, & Discussion] myechophone:
Huh??
[Samsung Galaxy Note 8 Guides, News, & Discussion] mhill1986:
Sorry. Lame joke. ?
[Samsung Galaxy Note 8 Guides, News, & Discussion] myechophone:
Haha. Ok.. good luck...
[Samsung Galaxy Note 8 Guides, News, & Discussion] quattroginger:
had to send mine out by today. sent yesterday. should be delivered tomorrow. i dont expect any problems but who knows. it was quite the rodeo when i was trying to turn in my note 7.
[Samsung Galaxy Note 8 Guides, News, & Discussion] SuperDad3Gs:
Dropped my note 5 off to FedEx Monday, now it's almost Thursday and every time I try to track it, I'm told info is not currently available. If FedEx screws up my return, I'll be all kinds of pissed.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Slicktune22:
Lmaoo i don't know why not one of yall thought of using a prepaid card...smh that's what i used and sent my g4, did my part, paid my part, transaction done...i don't see a reason why i should have went with debit or credit, noooobs
[Samsung Galaxy Note 8 Guides, News, & Discussion] harveydent:
ok...
[Samsung Galaxy Note 8 Guides, News, & Discussion] zof9i6:
I wouldn't be so sure that would make it clean getaway since you use prepaid card. If getting denied.

Samsung still can bill you. 400 or so left over is alot. They got your address and all that stuff phone emei. Except ss#
[Samsung Galaxy Note 8 Guides, News, & Discussion] Slicktune22:
Ok? If Samsung doesn't like the qualified phone you sent for what ever reason 1st of all you aren't getting it back and 2nd your gonna get a chargeback of $425...soooo why didn't u just fill up a prepaid card just to have your back/ wallet safe..
[Samsung Galaxy Note 8 Guides, News, & Discussion] arange:
I didn't trade in, but Japan was really good with the recall. I sent in the Note (phone only, they didn't need any of the accessories, and didn't mind that i "lost" the s pen), in a box with bubble wrap and peanuts that they provided.

They only needed the receipt (I sent a screenshot of my ebay transaction along with my paypal record)

Sent it in July and they gave me a full refund of what I paid on ebay.

They don't sell the Note line here anymore (stopped after the Edge- didn't even have the Note4.) but it seems that they still provide customer service. I think they are still accepting recall units now (a friend sent his in a got a refund in August so...)
[Samsung Galaxy Note 8 Guides, News, & Discussion] harveydent:
Ok?
[Samsung Galaxy Note 8 Guides, News, & Discussion] RaymondPJR:
Well, that didn't take long!
[Samsung Galaxy Note 8 Guides, News, & Discussion] louforgiveno:
Did your 8 arrive? How long from order to delivery?
[Samsung Galaxy Note 8 Guides, News, & Discussion] RaymondPJR:
I ordered on the 12th, arrived the 20th. Can't put it down, it's now 1:25 and I should be asleep, lol!
[Samsung Galaxy Note 8 Guides, News, & Discussion] BarryH_GEG:
You didn't buy a toaster from Walmart. You bought a $1K phone that's dependent on a cellular connection to work. What are you going to do if Samsung blacklist's your IMEI if you end up owing them money? Do you think they'll provide warranty work or service on it? The credit card I used extends the warranty by a year. Does your prepaid card?

I don't know if you meant to come off condescending but you did.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Krayziepop:
Nope I'm pretty sure that was the Note 7.

Too soon? [emoji39]
[Samsung Galaxy Note 8 Guides, News, & Discussion] mcdanielvzw:
Did anyone turning in a note 5 turn in the S Pen with their phone? Wasn't sure if I should include that or not.
[Samsung Galaxy Note 8 Guides, News, & Discussion] SteelPicori:
Order note 8 on Wednesday 25th Aug using note 7 promotion, selected S7E as trade in

kids dropped the S7E and cracked the glass on 1st sept

Note arrived on 5th Sept

Phone Samsung on 6th saying trade-in shows S7E but I am trading a S5, rep said it was ok cause I was previous note 7 owner (after a lengthy wait while they got supervisor approval) gave me incident number in case I needed a ref.

Brought a S5 in good condition off Craigslist

Sent S5 in on 14th Sept

Tracking began on 15th Sept, Samsung order page showed tracking as active and trade in value as $0.

Samsung recieved device on 19th Sept (fort worth, tx).

20th Sept, order page updated to show trade-in value as $425, so I'm guessing it was accepted.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Until you get an email from Samsung saying it was accepted, is not.
[Samsung Galaxy Note 8 Guides, News, & Discussion] SteelPicori:
If I recall correctly, to be accurate, there is no email, you will be notified within 15 day on recipt of your phone via snail mail
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Look!
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Here
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Now the option of returning the phone just disappear so that means if my traded in phone doesn't get approved I'm stuck with over $1,000.00 dollars phone? Who else??????
[Samsung Galaxy Note 8 Guides, News, & Discussion] SteelPicori:
If i recall correctly, if your trade in phone is not approved they will still credit you $25 and apply the $400 towards to cost of the note 8, you also have the option of returning the Note 8 within 30 days for a full refund as long as it is in good condition (of course you still lose out on the cost of your trade in device)
[Samsung Galaxy Note 8 Guides, News, & Discussion] RobZ66:
Not sure if this helps anyone. Via an email received after I enquired

Dear Robert,

Thank you for taking the time to contact us at Samsung Technical Support.

I understand that you want to know if you get full trade in value for the device.

The trade in value will changes after examining the phone. If the trade in phone meet all the requirements you will get the full amount. However, you will receive an email when the examination has completed regarding the trade in value.

You can also contact our orders team to check for more details.

Here is the contact information.

You can reach them at 855-726-8721, seven days a week, 9 a.m.-9 p.m. EST for inquiries.

You can also email them using below weblink.

https://shop.us.samsung.com/store?A..._US&SiteID=samsung&ThemeID=39247700#contactcs
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
You have 30 days for the return but the RMA have to be created within the first 15 days.

---------- Post added at 09:31 PM ---------- Previous post was at 09:30 PM ----------

Thank you, all the information is important at this point.
[Samsung Galaxy Note 8 Guides, News, & Discussion] burrzoo:
My phone was delivered to Ingram Micro in Texas on Sept. 14th and I still have not received any correspondence from Samsung. The Shop Samsung app always shows something different than what appears on Samsung.com. Website is usually more accurate.

The trade in phone does show as received. The value was $425.00 most of the time then went to $0.0 and back to $425.00 within a day.

Still waiting patiently (with fingers crossed) for a response showing I'll get full credit. This can drive you a little crazy since this is a good sum of cash we are talking about...
[Samsung Galaxy Note 8 Guides, News, & Discussion] CB620:
Shipped good condition iPhone 5 off today after receiving Note today. They will receive the phone Tue.
[Samsung Galaxy Note 8 Guides, News, & Discussion] cmwade77:
As long as the phone meets the requirements that were quite clearly specified (i.e. screen isn't scratched or cracked) you should get the amount that Samsung quoted to you when you made your order and if not, then fight them on it.
[Samsung Galaxy Note 8 Guides, News, & Discussion] borijess:
Guys I bought a S5 from a friend. It shows on the battery and on the phone red XXX on the water indicator stickers. Has this phone been water damage? Phone works perfect. This is the Verizon model. I am reading on the internet. That the Verizon model has red XXX on the water damage stickers.
[Samsung Galaxy Note 8 Guides, News, & Discussion] borijess:
I think I found my answer. If you look in this video the Verizon models have red xxx on there water indicator stickers. They will turn pink or red entirely if wet so I believe I am all good.

https://www.youtube.com/watch?v=ou9sCh7_0a8
[Samsung Galaxy Note 8 Guides, News, & Discussion] vincey2kr1:
The trade

The trade in for note 7 owners is down.
[Samsung Galaxy Note 8 Guides, News, & Discussion] smooth703:
What do you mean by down

And did anyone else get a tracking number that didn't work on the return I sent it off yesterday and nothing shows up from FedEx
[Samsung Galaxy Note 8 Guides, News, & Discussion] vincey2kr1:
System to purchase the note 8 through the verified note 7 email won't let you get past the color selection. Called Samsung and they said they're aware 24 to 48 hours to fix..
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
I noticed this also, hopefully it's back up before tomorrow night because the free pre-order bonus expires tomorrow.
[Samsung Galaxy Note 8 Guides, News, & Discussion] vincey2kr1:
October 3rd
[Samsung Galaxy Note 8 Guides, News, & Discussion] RaymondPJR:
The only iPhone I've EVER owned was NEVER used (by me). Going back for promotion. Label printed out, boxed up, receipt with tracking # obtained from FedEx.
[Samsung Galaxy Note 8 Guides, News, & Discussion] harveydent:
Same here. Lifetime Android (and PocketPC) owner here and I have a sealed in box iPhone 5s sitting beside me.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Sand00ns:
Sammy can blacklist your phone and that's it for you buddy. Don't count your blessings just yet....just saying [emoji848]
[Samsung Galaxy Note 8 Guides, News, & Discussion] Slicktune22:
Not if i shuffle it in a warranty exchange at sammys service shop buddy, been working for retail too long, nice one tho [emoji6]
[Samsung Galaxy Note 8 Guides, News, & Discussion] Sand00ns:
Traded in an iPhone SE for $425 credit. Paid $539 tax included for GN8 Tmo & 360º camera.

Sammy received the trade in device, no email tho [emoji848]
[Samsung Galaxy Note 8 Guides, News, & Discussion] pcriz:
People working the system in the past is why these processes get so convuluted now
[Samsung Galaxy Note 8 Guides, News, & Discussion] CB620:
Will wait and see what Samsung gives me. Device has wear and tear but is fully functional.
[Samsung Galaxy Note 8 Guides, News, & Discussion] smooth703:
I'm in the same boat I made a video of the screen phone working fine but it does have some wear and tear to the back of the phone .. hope they give me full credit
[Samsung Galaxy Note 8 Guides, News, & Discussion] advocate2:
i sent in a brand new in box Iphone 5S for which I paid $120. This will be the litmus test if they don't give me the full $425. I took pictures of everything before I sent it in.
[Samsung Galaxy Note 8 Guides, News, & Discussion] louforgiveno:
You should expect the full amount as promised by samsung. They allow devices with normal wear and tear as eligible.

Not the litmus test (reserved for used devices with light to medium wear and tear), but if they refused YOU the full amount it would go to show Samsung never intended to give the full discount which would be a huge blow to the company image.
[Samsung Galaxy Note 8 Guides, News, & Discussion] vincey2kr1:
No promotion and the note 7 coupon trade in is invalid, anyone get to talk to customers service?
[Samsung Galaxy Note 8 Guides, News, & Discussion] psixichka:
Is it supposed to say anything else after product received? trade in value $425?
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
Yes, have been calling and chatting with Samsung since last Friday. First you couldn't get past the color selection when ordering now after everything goes through it says the Promo code is invalid. I just got off the phone with Samsung 10 minutes ago and they swear this web store problem will be fixed later today and should be back to normal by tomorrow at the latest, they said they have been getting swamped with calls about this issue from lots of people. When I called on Sunday (FYI it took 6 hours to get the call back) they issued me a case number (which I reference in my recent call) and its noted in my case that I would get a promo extension for the free gifts since it was their systems fault that I couldn't order before the free gifts promo expired this past Sunday. The clock is against us, on a Samsung chat earlier they said the Note7 trade-in promo expires October 3rd so we have to really keep on-top of Samsung or were screwed.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ggrant3876:
They told me 10 business days after it's received and that will be Thursday for me.
[Samsung Galaxy Note 8 Guides, News, & Discussion] psixichka:
what is it supposed to say? 3 of my phones were received last Thursday
[Samsung Galaxy Note 8 Guides, News, & Discussion] ggrant3876:
It means 10 business days after your phones were received you should hear what you're getting.
[Samsung Galaxy Note 8 Guides, News, & Discussion] burrzoo:
My trade in phone was received Sept. 14 and I still haven't received any emails yet. Anxious to see what their final decision is...
[Samsung Galaxy Note 8 Guides, News, & Discussion] ggrant3876:
Same day mine was, don't think they count that day. Hopefully an email some time Thursday.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Zionator:
Is this only for the U.S. or can people in EU also trade in if they where former note 7 owners ?
[Samsung Galaxy Note 8 Guides, News, & Discussion] louforgiveno:
Only for the U.S
[Samsung Galaxy Note 8 Guides, News, & Discussion] myechophone:
Dang. Received phone on 12th. Technically today (9.26) is 15th day but the return option has disappeared. Now Samsung direct is closed for the day... I wanted to use this as a safeguard just incase..
[Samsung Galaxy Note 8 Guides, News, & Discussion] Slicktune22:
Nope, all you guys are rich AF, not fair to the us poor Americans, we pay 8% taxes and higher[emoji6][emoji39]
[Samsung Galaxy Note 8 Guides, News, & Discussion] smooth703:
According to the site I got the 425
[Samsung Galaxy Note 8 Guides, News, & Discussion] borijess:
They received my s5 yesterday. Website says 425 the shop app still says 0. Both read 0 prior to they receiving the phone.
[Samsung Galaxy Note 8 Guides, News, & Discussion] RobZ66:
Same here. Their web sites are pretty poorly coded.. Conflicting info
[Samsung Galaxy Note 8 Guides, News, & Discussion] ggrant3876:
I'm getting a little more than ticked off. Mine was received on the 14th and I was told I would receive an email in ten business days, today is the eleventh business day. Still haven't heard anything, I'd call but you just get the same old run around.
[Samsung Galaxy Note 8 Guides, News, & Discussion] burrzoo:
Same for me.
[Samsung Galaxy Note 8 Guides, News, & Discussion] RaymondPJR:
They received mine today.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ggrant3876:
Just wondering out loud that if you don't hear from them you got the $425.00.
[Samsung Galaxy Note 8 Guides, News, & Discussion] markwebb:
Yes but keep checking your CC or whatever form of payment you originally used to see if there is a new charge which might have appeared.
[Samsung Galaxy Note 8 Guides, News, & Discussion] myechophone:
I wish it was true.. no news is good news ... but. Previous trade in had lots of interesting stories
[Samsung Galaxy Note 8 Guides, News, & Discussion] Ryland Johnson:
A "Fairy" was using your S3? :p That may add value to the mobile! Are these fairies at the bottom of your garden? :silly:

Ryland :highfive:
[Samsung Galaxy Note 8 Guides, News, & Discussion] dasi4471:
I sent my trade in and has been more than 15 business days. Samsung order page says max credit $425.00 but no email confirmation. I canceled my credit card just incase.
[Samsung Galaxy Note 8 Guides, News, & Discussion] pcriz:
I dont want to be that guy but what other devices had this same promo where I could go look at these threads or maybe just tech articles. Folks keep mentioning horror stories but I kind of want to read it for myself.
[Samsung Galaxy Note 8 Guides, News, & Discussion] myechophone:
Lol. Cancelled? What shady things have you done to cancel your card? You think Samsung will leave you if they cannot charge your card? You do realize that the phone was delivered to you. They probably know where you live. Don't do anything stupid like this. If the trade in was in the correct condition you should not worry
[Samsung Galaxy Note 8 Guides, News, & Discussion] myechophone:
S8 and s8+.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BarryH_GEG:
At this point I think the "trade in to get [up to] $425 off" was just an arbitrary barrier to limit the number of offers actually consumed. It's no different with department store "cash" you earn at purchase for a future purchased within a limited window. Those types of offers are designed to introduce hurdles that create breakage and accidentally or by laziness limit the take rate.

You can't tell me that no one here's phone wasn't reduced below $425 by now. That certainly wasn't the case with the S8 trade-in program. Maybe Samsung was really being generous to us beaten up Note7 users.

This could still fall apart for some people but for now I'd guess we're all clear.
[Samsung Galaxy Note 8 Guides, News, & Discussion] faceless:
almost 3 weeks now since they received the GS5 i sent and zero communication
[Samsung Galaxy Note 8 Guides, News, & Discussion] konoha457:
Same, my G5 arrived at their facility on the 12th and their E-commerce department informed me it would be 2 weeks till I receive a confirmation email for the credit. It's now week 3 and I'm getting no answers from Samsung :(

*UPDATE*

After being on the phone for over an hour with Samsung, I was told that they would be issuing me the $425 credit back to my credit card over the next few days. Will post the confirmation email or proof of credit when it arrives. At least things are a bit more hopeful
[Samsung Galaxy Note 8 Guides, News, & Discussion] harveydent:
Did you pay full price when you ordered? The promo automatically takes out the $425. Or did you get a clueless rep and you're now paying just $100 and the cost of the trade in phone for a brand new Note 8?
[Samsung Galaxy Note 8 Guides, News, & Discussion] RaymondPJR:
That's what I'd like to know, lol!
[Samsung Galaxy Note 8 Guides, News, & Discussion] konoha457:
You have to pay the full price. After you trade in your phone and verify the trade-in is valid, they should credit you the $425 back to your payment method used for the phone. I haven't heard of $425 being automatically deducted at the time of purchase, not sure how that would work tbh. Will update when they issue the credit :fingers-crossed:
[Samsung Galaxy Note 8 Guides, News, & Discussion] borijess:
Mine was automatically deducted. I paid 530 for my unlocked note 8. If the trade does not meet their requirements then they will charge you the 425. If not you are all good.
[Samsung Galaxy Note 8 Guides, News, & Discussion] sixk:
I called CS because my iPhone I was going to trade in got a cracked screen.

I just bought an S5 from Swappa to use and was going to ask them if that would be OK to do.

Got an answer any "Smart phone" will work for the N7 Promos.

I asked then my S2 would work for this and she said yes.

Gonna try it out haha.

Wish me luck =)
[Samsung Galaxy Note 8 Guides, News, & Discussion] burrzoo:
Same with me for my AT&T Carrier model. They took the $425.00 Right off the full price of the phone.
[Samsung Galaxy Note 8 Guides, News, & Discussion] gdad:
Are we talking about the same promotion??? The $425 former Note7 owner promotion credit was applied at the time we placed the order, subject to adjustment if the trade in does not meet Samsung's requirements.