[OnePlus 3 Questions & Answers] dzsonni:
For a long time now I have been in love with my 1+3, but a few months back I noticed that I can barely hear anything in the handset earpiece. This wasn't such a huge problem for me because I mostly use my BT headset so I lived with it. I rely heavily on my phone in day to day work so I was reluctant to submit it to an RMA which would involve several days without a phone. Fast forward a few months and my phone started having random shutdowns and it would remain blocked like that unless I held the power button for extended times (20s+) several times, occasionally the screen backlight would flash. Couldn't even boot into fastboot with vol+power, basically every time I found my phone not responsive I would have to pray that it will turn back on. I tried all the software solutions I could, roll back to stock rom, stock kernel, update radio/modem but the problem still appeared. This was the point where I decided to contact oneplus customer support for an RMA.

It is a disaster, basically you can see why they can sell you cheap phones, well cheaper, they skim on support.

I tried to directly request an RMA and not go through the remote support since I already tried all the flashing they would guide me through but that wasn't an option so I had a remote session scheduled. On the day of the remote session after waiting half an hour without any reaction from them I was already nervous and decided to go on with my day, after another half an hour they contacted me telling me that they are ready. When I told them it wasn't the scheduled time already they came up with the defense that based on their system this is the right time, that did not comfort me at all but at least they agreed to the RMA. (All the scheduling was done in my local time zone, their idea, so it was probably them having no idea about time conversion)

So the phone went into their service, ARVATO, in Czech and spent a weekend and about a day there, there were to reported problems with the phone, one the earpiece, which I imagined is an easily diagnosed and fixed issue and the problem with the random shutdowns that happens occasionally and without me being able to actually find out why it happens. In the support ticket they kept assuring me that they will do a "full inspection" and fix all outstanding issues.

Imagine my surprise when I got a message from DHL that my package will be delivered the next day, I was really surprised as I have received no notifications from 1+ or arvato they just sent the phone back. So I get the phone in hand, nothing seems to be changed so I try to call one of my colleagues at work to test the earpiece...

Surprise surprise, it still doesn't work.

Now I had the phone for about 24h, I haven't met the shutdown issue, YET, but I can guess that they did nothing in the service to try and diagnose the problem if the "full inspection" missed the faulty earpiece.

Checking on the service protocol, what they did to the phone is: Legacy data deleted Functional test conducted Settings set Software update conducted Which pretty much sounds like software only...how nice, right?

When I asked 1+ what happened, why wasn't my phone fixed they gave me a generic response about how sorry they are and that I can send the phone back with another RMA -.-, how nice of them.

At this point I am not sure I wan't anything more to do with 1+, the phones are good but if you can't have a reliable solution for problems, it's pretty much not worth the money you save.

Did you have similar pleasant experiences with 1+ RMA?