yashsingh1/xdaforums huggingface dataset:
[Google Pixel Questions & Answers] oxfordmark:
This happened to me, I was given a replacement phone from EE UK
[Google Pixel Questions & Answers] MK1207:
Current update guys...as per the pixel support centre person's suggestion ...I rebooted the device to safe mode to check if the phone is operating normally ...which it did not....but surprisingly ...after restarting to normal mode ...it started working normally again...my query is how is this zeroed down to an hardware issue if in case it's perfectly working for a while and at some point goes bonkers...can you guys please enlighten me on this...coz I don't have much knowledge on the hardware field.
[Google Pixel Questions & Answers] ndiri:
hello, i am facing the same things as you do since updating to oreo, my question is how do i test everything in safe mode, to see if everything is alright as you did
[Google Pixel Questions & Answers] MK1207:
Tough luck mate! Sorry to hear that....you can check it out by pressing down the power button until you get the power off and restart menu. Keeping pressing down on the power off menu...it will reboot to safe mode without your prompt. In safe mode for me it was the same....maybe you will have a better luck...try it out!
[Google Pixel Questions & Answers] ndiri:
well, its been almost an hour the phone wont turn sound back on.
[Google Pixel Questions & Answers] MK1207:
Keep switching it to and out of safe mode...at some point ideally at least the speakers must start lest the microphone. Tried contacting Google about it and no response at all...mine started acting weird only for the past month...I suppose from the Aug months patch update....tried reverting it back to previous stock versions...but I suppose the damage is permanently done
[Google Pixel Questions & Answers] Alaadragonfire:
When I contacted google, they told me to send it back to Canada and let someone there give it to google.. which won't happen in my case , my phone also started acting like this after Oreo beta . Now I will restart the phone whenever it happens to get it back working :/
[Google Pixel Questions & Answers] MK1207:
The only reason I am still sticking to this phone is coz of it's camera. Planning to get back to India around December to get this fixed. Support for pixel in Singapore now is next to nothing since it wasn't launched here. I had no problem at all with the Nexus line up but this is kind of a disappointment.
[Google Pixel Questions & Answers] MK1207:
You've mentioned it as through Bluetooth it works fine....care to elaborate on this?...are you able to input voice commands to Google assistant and speak over calls using it ?...since I am planning to buy one in case its a perfect workaround
[Google Pixel Questions & Answers] Alaadragonfire:
Yea, Bluetooth works fine for calls, as for google assistant voice command you can enable that from google app settings. Of course other media will be working with Bluetooth as music, YouTube, etc..
[Google Pixel Questions & Answers] MK1207:
Excellent!...thanks for the input....let me check and get myself one and I will have to manage with it till December....and are you able to connect to a laptop thru Bluetooth...coz I am unable to do so...it just says paired...but the bt symbol in the phone doesn't change to connected..did you try that out ?
[Google Pixel Questions & Answers] Alaadragonfire:
Hmmm I don't remember connecting to a laptop via Bluetooth.. you mean for file transfer ? Anyway Bluetooth has nothing to do with the sound issue we are facing, it might be your laptop Bluetooth driver needs to be updated
[Google Pixel Questions & Answers] MK1207:
Just bought a Bluetooth headset....works fine for the most part...but sometimes during calls...the phone just hangs and it automatically restarts....sigh! pixel just can't be trusted to be my daily driver?
[Google Pixel Questions & Answers] Alaadragonfire:
Sorry to hear so, I actually installed ElementalX kernel and it is less to happen. Try to flash the kernel.
[Google Pixel Questions & Answers] MK1207:
Planning to do just that....I may have better luck with a custom kernel...will post an update once I have flashed it.
[Google Pixel Questions & Answers] Soccerdude588:
I had been on the 8.0 beta for a while. Then got 8.0.

Though just 2 days ago, my mic was starting to have issues. Then yesterday, only my speaker phone would work.

Now I can't get any audio/mic except though Bluetooth (I've got a portable speaker with a mic, and Bluetooth on my car.

Contacted Google support. Will be getting a replacement on their warranty.

They didn't tell me this, but I did some searching, and apparently many of the pixels (mostly from the first 3 months of production) had an issue with the soldering of the audio codec. though usage, little bumps here and there, that soldering can get loose. Which explains why my audio and mic were spotty, and within an hour yesterday morning, all aspects of it stopped working.

So, it's a hardware issue.
[Google Pixel Questions & Answers] MK1207:
Guys! After months of waiting got my phone fixed. They had to replace my phone's motherboard completely. Apparently they do not know the reason why the phone's mic stopped working. Hope the fix is permanent!
[Google Pixel Questions & Answers] bugzko:
The fact that the problem appears after the upgrade of Oreo does not mean that it's the fault of the OS. It is an accidental coincidence. I had the same problem before any upgrade. It should be a hardware failure. I tested this during a month and after a month of usage the device was not able to give any further sound at all. And even restarting or resetting had not solved this issue. No sound anymore. This may indicate some saturation effect of some electronic components. Or a malfunctioning chip may destroy the microphone and/or the speaker...
[Google Pixel Questions & Answers] linuxbaby03:
Hey folks, I've got a friend experiencing this issue as well, and from what I understand a _ton_ of users over on the google forums are having this issue too. A lot of these people are just outside warranty and Google is telling them they're SOL on getting it fixed. Perhaps it's time to get some coverage on this issue from Android Central and/or Gizmodo. Here's a link to the google forum mega thread, goo.gl/WjQrxE I've personally tweeted at Android Central and Gizmodo, but perhaps there is a better way to get this noticed? Any suggestions would be appreciated.
[Google Pixel Questions & Answers] Nroidrew:
customrom

Custom rom wont help?
[Google Pixel Questions & Answers] :
I had this problem too. It's a manufacturing defect. There is a tiny crack in the solder on the audio codec on the motherboard. The only way to fix it is to get a new one or to replace the entire motherboard. Newer pixel models (ones made after about March 2017 or so) will not have this issue.
[Google Pixel Questions & Answers] winnph:
Does anyone know if the problem would be fixed by re-soldering the component, or does it get fried from the loose connection? I'm out of warranty and still have $200 left to pay off this phone, so I'm pretty pissed if I have to pay for a new motherboard or new phone. I'm comfortable soldering, but haven't ever taken apart a Pixel, so any tips would be appreciated.
[Google Pixel Questions & Answers] Make.j:
Pixel issues

I got the same issues guys after recent update of OS on 5th of April, 2018. Service center guys predict it as a hardware issue and want to replace motherboard costing 20,200 INR. I am totally screwed, last option is just to throw this idiot box and buy a new one.

Let me know if you find a fix
[Google Pixel Questions & Answers] Nick80835:
Did you know that you don't need to throw a phone because it's not working properly? Oh and a software update isn't going to suddenly cause a hardware defect.
[Google Pixel Questions & Answers] Make.j:
This issue is being faced by mass user community and they have given last option to get the motherboard replaced. Check other threads on XDA and on Google forum, people all over world are facing same issues with pixel 1. Those are happy who have warranty and what about us?
[Google Pixel Questions & Answers] artbybart:
I'm seeing the same issue with my wife's Pixel. During Inbound/Outbound calls, cannot hear the other party and they can't hear me either. Sometimes when trying to answer inbound call, phone freezes then reboots. Phone has Android v.8.1.0 with April patch.

I contacted Google and they suggested resetting phone to factory defaults and also going in Safe Mode then going back into regular modem, which should fix it, but it didn't. When I called a third time, I got a rep who said that he's aware of this issue and it's software issue. He said the fix was basically to Force Stop "Google" and "Phone" then disable then clear cache. Finally, enable those apps thru the Play Store. The phone worked initially but then the same problem occurred again (mind you, the phone only had preloaded apps. No additional apps were installed). The rep said that ever since the April patch came out there have been problems.

He claims the May patch should resolve the issue.
[Google Pixel Questions & Answers] tabormeister:
There's a class action about this - here's the contact info. Pixel 1 Really Blue here - bought 10/16, RMA'd it - they sent me a refurb 11/17. Phone completely ate it with no sound/mic and a bootloop 4/18 and they're saying I'm SOL. No phone should die that fast. Raising holy hell with Google Support until they get their act together. Five fricking months of babying it does not equal me paying for Google+HTC's screwup. For reference if you contact them:

Problem threads:

from the official Pixel help - https://support.google.com/pixelphone/forum/AAAAb4-OgUsIW_gxTpXX3s/?hl=by

From the Pixel user community - https://productforums.google.com/forum/#!topic/phone-by-google/bYiQBzjlORI

More - https://productforums.google.com/forum/#!topic/phone-by-google/IW_gxTpXX3s

More - https://productforums.google.com/forum/#!topic/phone-by-google/RGIpDaLLD_A;context-place=topicsearchin/phone-by-google/category$3Agoogle-pixel$20crash%7Csort:date

More - https://support.google.com/pixelphone/forum/AAAAb4-OgUsKdeLHq3G4PM/?hl=by

More - https://productforums.google.com/forum/#!topic/phone-by-google/6M691hpAj8E

Here's an XDA thread about it - https://xdaforums.com/pixel/help/google-pixel-sound-issue-t3664785

Lawsuit links:

Here's an article about pending litigation involving this problem: https://www.androidpolice.com/2018/02/08/google-sued-2016-pixels-microphone-problems/

.....and lastly here's the contact form for the class action lawsuit about this problem. https://chimicles.com/google-pixel-smartphone-microphone-defect-class-action-investigation/
[Google Pixel Questions & Answers] jaysinsalot:
I bought my Pixel from Verizon on the day it came out, so Oct of 2016. December of 2017 I had the microphone problem and Verizon told me I was passed their warranty so talk to Google.

Did all Google's placebo actions and they agreed it was broken, & they sent me a refurbished phone after I sent my unlocked phone to them. (Unlocked with depixel8)

April of 2018 - Now I again had the microphone problem on my refurbished locked phone. Google sent me to UbreakIfix to have it checked. They agreed it was broken and said I needed a new motherboard. Waited 2 days for the motherboard and took it in, took 4 hours and it was done. Turned on phone and was on Android 7.1.1 and the toggle switch was available to unlock bootloader.

Not sure why it was unlockable.
[Google Pixel Questions & Answers] Melliotteach@gmail.com:
Updated yesterday, no sound now

I updated my Google pixel yesterday, 8/11/18, now no sound, can't make or receive calls. HELP

Verizon tired to help but couldn't.
[Google Pixel Questions & Answers] atrickpay:
I'm in the exact same boat. Pie killed all audio, YouTube, bluetooth audio, and microphone. I've since flashed countless ROMs (oreo and pie), stock included, kernels, magisk modules, and I'm out of ideas.. Have you had any luck?
[Google Pixel Questions & Answers] Vadim Shved:
GUYS! After months I have found the solution! Change your launcher, for example, on nova launcher, disallow permission to microphone for google app and never let him this permission, do not use google assistant.
[Google Pixel Questions & Answers] post-mortem:
Are you saying that giving Google access to the microphone is preventing other apps from using the microphone?
[Google Pixel Questions & Answers] Vadim Shved:
I think that not only a microphone, but also a speaker.
[Google Pixel Questions & Answers] post-mortem:
I have not experienced this problem, but I'm very interested to know if this solution works for others.
[Google Pixel Questions & Answers] tecsironman:
Is everyone that is experiencing this issue have an unlocked bootloader? I haven't had these issues but my bootloader is locked and I'm on stock 9.0 with nova launcher and the permissions set to allow.
[Google Pixel Questions & Answers] danjustino:
It isn't related with the bootloader. I have one that's show this problem with a locked bootloader. I think this is an issue related with some smartphones, no everyone!

The strange thing (sorry about the joke) is: If you reset on safe mode, the issue disappear. If you reinstall the system with an toolkit, the microphone returns but, crashs sometime after again!
[Google Pixel Questions & Answers] tnevermind:
Hm for me, it behaves if the problem is to switch between the sound sources or outputs. My Pixel works with nova launcher and blocked google permissions, but let's say i use Youtube with the speaker, it works fine, but when i plug in my headfones, the speaker won't go off. But when i restart the phone with the headphones pluged in, they work, but the phone is not able to switch back to the speaker if i want to.

I also tryed to replace the usb c and mic board, but i think my replacing board was also defect. Maybe i try another one, did anybody ad sucsess with replacing the board?
[Google Pixel Questions & Answers] post-mortem:
The only successful fixes I've read about are when people have the phone repaired at a service center. The phone comes back with a new serial number, so they are at least changing the motherboard, and possibly everything.
[Google Pixel Questions & Answers] -Happy Feet-:
For me it fix the issue with setting SELinux to permissive but only with this magisk module.
[Google Pixel Questions & Answers] Ealdz2:
I have the same issues with my pixel onel and it's no longer in warranty , but I have been able to at least get sound by pressing the phone like if you were trying to bend the screen to the back while starting, I discovered that by chance and it works every time, I hope this works for some of you too.
[Google Pixel Questions & Answers] post-mortem:
Some people have reported getting their Pixel repaired for free, outside of warranty. It's worth a shot.
[Google Pixel Questions & Answers] ygella:
Had this happen to me as well. From what I gather this is a soldering issue with the mic connection. Google replaced my phone (it was under warranty at the time). But this is a known hardware issue, try contacting them even if it is not under warranty and see what they say.
[Google Pixel Questions & Answers] danjustino:
Some news here

Hi guys!

I have some news about this issue.

I made the downgrade to Android 7.1.1 stock and the issue gas gone (maybe).

I'll test more and post here the results! XD
[Google Pixel Questions & Answers] Doltzz:
Sound problem, not playing videos etc.

Wouldn't play music videos nothing, it's been doing it on & off for a while until it fully died this morning so I read these suggestions tried them all with no luck but instead I got pissed off & just punched the **** out of it (I have a heavy duty case on & screen protector) and it's working fine now, you might need to get a new screen protector though :eek: a good old beating makes anything fix up (other than kids)
[Google Pixel Questions & Answers] Mal_toofy:
I use Nova Launcher, but where shall I find this setting?

---------- Post added at 11:59 PM ---------- Previous post was at 11:57 PM ----------

Did you go through Assurant for a replacement? They have been dodging me since I filed my claim. And I have paid protection in my name through October.

Sucks they are being this way.

My phone is completely mute. Can't even make calls on Bluetooth right now.
[Google Pixel Questions & Answers] b00dymoon:
This thing can't fix by install custom rom any one try because I have same issue??
[Google Pixel Questions & Answers] maddvector:
I just fixed my phone by going back to Androiod 8.0 sailfish-opr6.170623.011-factory-0d712594.

https://developers.google.com/android/images

I had to install Lineage OS 16 first in order to clear the BL number.

https://xdaforums.com/pixel-xl/development/rom-lineage-16-0-pixels-sailfish-marlin-t3830083

Phone works great now. It was losing volume at random times and it would freeze up when I would try to make a call.
[Google Pixel Questions & Answers] b00dymoon:
You mean i should install llineage os 16 then going back to 8.0 then it will fix, but if I keep in llineage the problem will not fix
[Google Pixel Questions & Answers] maddvector:
The Lineage 16 did not fix the problem for me because it is more than likely a coding issue in Android 8.1 and higher for a specific hardware component in Google Pixel and Pixel XL.

My original fix was to go to a Custom ROM but I was still having issues. I did some research and noticed that most of the complaints started with the Android 8.1 update.

So I tried 8.0 and so far so good...
[Google Pixel Questions & Answers] maddvector:
I tried to make a couple of calls today from the Favorites Menu and I was losing volume and the phone was freezing.

I found a post that said to:

https://productforums.google.com/forum/#!msg/phone-by-google/RGIpDaLLD_A/hurCW4KdBgAJ

This worked to perfection on Android 8.0. I can now call from my Favorites or my Contacts without any problems.

I also loaded Evie Launcher. I read on a couple of post where this worked on some of the Pixel Phones.

https://play.google.com/store/apps/details?id=is.shortcut&hl=en_US&showAllReviews=true
[Google Pixel Questions & Answers] NickToTrick:
It works for me. Thanks a lot!
[Google Pixel Questions & Answers] poran123:
How it works for you guys. It don't work for me.
[Google Pixel Questions & Answers] NickToTrick:
The latest andoid 9, switched to Nova launcher, disabled all the permissions for Google launcher, restart or try a safe mode and than a normal mode.
[Google Pixel Questions & Answers] poran123:
I don't have google launcher i have pixel launcher and there only location permission is given and i have disallowed that. Still same problem
[Google Pixel Questions & Answers] Justin2144:
The same goddamn issue.

I bought my phone pre-owned from a local reseller here in Dubai for real cheap. No box just phone it worked all fine for a month or so and then suddenly started showing all these problems and once even got locked in the bootloader mode and I had to pay a notable amount of cash to remove that loop lock. Man this is the only phone I got and it's giving me a real hard time. Now after android 9 update is all worse. When recording video it says microphone in use by other app so can't record audio and I check the app permissions and all again tried it won't work y'all got nice replacement phones man. I tried to get it done by a local shop guy said cant be done and all. Then yesterday all of a suddenl the speaker played and it was really good and I called from another to mine to check if calling feature also good then the phone hanged af and then like just froze I had to soft reset it and again booom I got my phone back not working. It'll work with Bluetooth yes. But I want it normal. If it really is a hardware issue then why did it all of a suddenl work yesterday like teased me and went back to beuseless crap. Please help me
[Google Pixel Questions & Answers] IsaacOrt:
The Best Solution

If you are unable to get an exchange from Google or from the person/carrier you bought the phone, you basically just press and hold the power button and when the options pop up, press and hold the power off option. It will ask you to reboot into safe mode. Say ok. When it turns on, restart the phone and when normal android reboots, test it to see if it worked. Keep doing this until the video and audio are fully functional. Some people get it on the first try, and some it takes 30 times. It took me 5 tries to get it to work. Now, android is wierd with old devices, so KEEP IN MIND you have to use the default pixel launcher and you CANNOT power off your phone, let it die, or let it restart in any way. If you do, it will probably stop playing media again and you will have to restart the process. I'm going to have a talk with a Google Agent to get more information on this, but I hope this helps anyone in desperation just like how I was.
[Google Pixel Questions & Answers] Justin2144:
It works.. partially

Aye bro. This works but I can play music and videos now. But It does not detect headphones when plugged In and I still can't record audio and can't make calls cannot make calls at all. And my phone heats up a lot too. When restarting and everything. And I'm still facing this. Help me
[Google Pixel Questions & Answers] Donz7733:
[MENTION=7331445]maddvector[/MENTION] , till now you are not facing any issues with the above mentioned oreo rom?

Update: Same issue was still seen on 7.1.2 & 8.0.0 :(
[Google Pixel Questions & Answers] snoopy51:
Don't know if anyone is still reading this, but I solved my problem on Pie. Had the exact problem - earphones wouldn't be recognized until system restart, same goes for speakers and microphone, they would be inoperable as the phone thought earphones were still plugged. I started fiddling with audio properties and noticed that when I lost sound in earphones or speakers, they could still be heard if messing with ringer volume in sound settings, the phone would mix ringer example tune with music. So I tried fiddling with audio output in newest version of Poweramp and success!

All you have to do is go to the settings of the player, choose Audio --> Output. Here, you can see OpenSL ES Output with Wired Headset, Speakers, Bluetooth etc. Go to AudioTrack Output, located just bellow that and check Wired Headset and Speakers. When you go back to the previous menu, AudioTrack Output should be marked as "Active", together with headset and speaker. Notice that both of them should now be deactivated from OpenSL ES Output. Restart system and voila - earphones will be recognized, speakers won't mute and I don't have to restart damn phone again.

Tested on March factory image, Poweramp V3 and rooted with Magisk.
[Google Pixel Questions & Answers] Donz7733:
Whoa sounds good.

Did you check this : If you restart the phone multiple times after the fix, issue wont come back again?

Anyway will try it ASAP once I am back from work :)
[Google Pixel Questions & Answers] snoopy51:
Unfortunately, after 2 days of hassle-free experience, I'm back to square one. 3 hours ago had to restart it again to activate earphones. Sorry for getting your hopes up. Right before that everything was working perfectly - I could listen through speakers or earphones, calls wouldn't be muted etc. But I did make a small progress - if earphones stay connected, sound is preserved. Also, there is no sudden cut of audio during playback, something other users have reported on their Pixels. Will try messing with system calls when I find time.
[Google Pixel Questions & Answers] Donz7733:
Aaahhh that's bad. For me it didn't work at all. Anyway thanks for trying something at least. I am downloading Android q beta
[Google Pixel Questions & Answers] snoopy51:
Ha, perhaps that'll fix the problem. Please post an update...
[Google Pixel Questions & Answers] Aaron?:
Google pixel no sound at all ...mic and speaker are not working

I am having issue of mic and speaker in my Google pixel 1 . starting speaker used to work fine and after pie update both speaker and mic are not working I tried downgrading it to 7 .1 but no use and recently I flashed android q beta...but same problem..iam not able to make calls and also YouTube is not working properly...so please help me..