yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] dfmerida:
I received this from HTC support USA:

-----------------------

Hello Don,

Don, its a little strange but the issue seems to be occurring only with our 3G capable phones for some reason.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

--- Original Message ---

Received: 2/11/08 1:47:43 PM EST

To: Larry <cingular_support@america.htc.com>

Subject: RE: HTC Kaiser

Larry,

If it is a network issue why when I change my SIM card to the other HTC device (wizard), it works?

Don
[Tilt, TyTN II, MDA Vario III General] drizute:
MDA is not 3G

Dont think the MDA is 3G capable is it?
[Tilt, TyTN II, MDA Vario III General] drizute:
T-Mobile Washes Hands of it???

Just been online with T3 support 3hrs 27min. They insist that as its not a T-Mobile phone they cannot issue a support ticket on this at this level. They Insist that its not a T-Mobile issue and its HTC's problem. If HTC wants to raise a ticket with T-Mobile then thats fine. So I sent emails to HTC!!! Tomorrow if this is not resolved me and my 17 lines are knocking on (i hate to say it) Verizon or AT+T's door, not out of spite but necessity, we have had no data access for 4 days now !

Very curteous and helpful but I dont see a solution here?
[Tilt, TyTN II, MDA Vario III General] elkavayo:
Again, T-Mobile says the problem is not with their network (and I somehow agree) and they won't support unsupported handsets (which I somehow disagree)

To be honest, I'm wondering whether the phone is actually sending anything to the network at all. Based on my little research, it seems that the commands (i.e. HTTP GET) from the phone, if they are being sent, are swallowed by a big black hole and it does not reach the network. Again, if I manually start a telnet session on the TYTN II, I can easily get any web page (download any telnet app and try this:

telnet www.google.com 80

GET / HTTP/1.1

<enter>

<enter> (yes, you have to hit enter twice)

You will get the web page HTM text dumped on the terminal

This means that the request from the phone through the T-Mo GPRS/EDGE network is going fine, the name is being resolved and the connection is being established.

I'm suspecting that for some reason (???) either the "telnet 80" is not being issues or the GET / is not being sent. I'll bet on the "telnet 80"... don't ask me why...

Now what? T-Mobile did not sell the phone... HTC did not sell the phone in the US for T-Mobile... and we are getting stuck with the most expensive paperweight ever.

There are a few things I want to pick your brains on:

- if it's not the T-Mobile network (and it doesn't appear to be, since other unlocked phones work in the same area, and like I explained above, it is possible to connect), why is it only happening on the T-Mobile Network?

- If it's not the handset (and it doesn't appear to be, as thousand of other TYTN II and Tilts are currently working) why is it happening only on the Kaiser and some similar HTC phones?

- If it is the device (as it appears to be, since all failing devices are mostly the same brand and model) why does it work with other services, such as ATT?

- Why is it only reported in South Florida?

- Why all started to have the problems at the same time (some on/off since wednesday, complete blackout since friday morning)

- If HTC says it happens only on 3G equipped phones, why is it happening on phones that are not using 3G? (T-Mo USA does not have 3G, mine is hard-coded to use GSM)

- Why does ActiveSync continues to work flawlessly?

- Why other programs like Fring work correctly?

- Why reflashing the device with a different OS and radio does not fix the problem?

- What's common to PIE, Live Messenger, weather plugin and other apps that is NOT common to activesync and Fring?

I doubt some of the gurus here that know everything inside the phone in and out are going to chime in if they are not having this problem, but just in case, this is my call for help!

:mad:
[Tilt, TyTN II, MDA Vario III General] elkavayo:
Unfortunately, this is not the case for me. I installed opera mini 8.65 and it dod not work. Maybe yours is a different problem?
[Tilt, TyTN II, MDA Vario III General] vr24:
It IS t-mobiles network, PERIOD. We know this because the phone's are working in other parts of the country, with T-Mobile! As soon as we get on the towers in South Florida, boom, they don't work.

If we find a workaround, thats all it will be, a workaround, but that doesn't excuse t-mo from the issue that this is THEIR fault.

The flip side is, that it's also the device, lol. Because HTC is right, the only issues being had are on their 3G capable phones. Thats why the MDA and the Wing both work fine, yet the TyTn/TyTn II (Hermes/Kaiser) are not functioning.

Lord knows what the difference is! Any way to flash a Wing ROM onto the Hermes/Kaiser?
[Tilt, TyTN II, MDA Vario III General] weebo523:
Some bad new...some possible very good news.

First, my apologies for incorrect information that was given to me. I was just on the phone with tier 3 again and was told that the rep should not have told me to give out my ticket number. They do try to link problems with similar tickets, but they will not take someone else's ticket number over the phone.

Now for what may be good news. I was told today that T-Mo is likely testing their 3G network in south florida. It is a 3-4 day test and the 3g network is firewalled. Why is this good news? Because T-mo was rumored to have 2100mhz along with 1700mhz & I believe our Tilt / Kaiser's have 2100mhz. The tech person I spoke to today confirmed that testing is taking place, although he could not confirm S. Florida. He did say if they are testing here, it would be over in 3-4 days. So I asked him why would this stop our phone from working & he said because the phone is designed to access the fastest connection first. If it's going to the 2100mhz frequency that is being tested, it then will hit the firewall that only the T-mo field guys can get through. This sounds like a very plausible theory, especially in light of the fact that we are getting some type of connection....as in the connecting..locating... opening.... and bang - firewall, we hang.

This would also explain why it's not happening on any HTC non 3G enabled phones.

I know T-mo has a couple of 3g phones out, but they are not really PDA type phones and therefore people may not be using them for the internet. Or T-mo may have some control over what happens on those phones. Whatever, this seems to me to be a very plausible explanation, maybe the only one that makes sense. If it's true, then it will all be over by thursday or friday at the latest, according to this rep. As for 3g he did explain that they can only test at this point until the FCC approves them.

He also said that everyone is still welcome to call in and get their own trouble ticket issued & that mine will remain open.

As a side note, I don't know why everyone else is getting the "we do not support the phone" stock answer. I have never received that response, in fact I have to say that every single T-mobile rep that I have spoken with has been very helpful, from the first response to level 2 to level 3, always offering help. Today I even started my conversation with all 3 reps I spoke with "I know you don't support this phone but...." and was told that's not entirely true.

I know that I am pretty good on the phone, but I didn't realize I was that good:-)

Anyway, I think we should all wait our the week. I know it's hard, but if the above turns out to be true, we are in great shape.

Barry
[Tilt, TyTN II, MDA Vario III General] elkavayo:
weebo523,

Thanks a lot for all your effort a a T-Mobile liason! You definitely know the magic words to get through!

The theory partly makes sense. Let me narrate first my findings that seem to corroborate part of the story.

I was debugging the connection here here with a friend and found out the following:

1.- our phones are behind a NAT.This is because all our phones are given private IP addresses, not public, so a NAT is required. The good news is thata NAT is unlikely to cause th problem

2.- The request that we make, such as when we go to www.yahoo.com is reaching the yahoo server and the browsers (both opera and PIE are identifying the phone correctly)

3.- There seems to be a transparent proxy/firewall that is not working correctly. It receives the requests fro our phones and sends it to its destination (i.e. yahoo.com) but fails to return the answer, that's why our connections time out.

So yes, it is a T-Mobile problem. Why on our phones? That's what I'm not su sure of. The rep said that the Kaisers are 3G phones so they try connect and that's when it fail. Well mine has 3G turned off, HDSPA turned off, and the phone set exclusively to GSM/GPRS.

It could be that the phone still tries to connect, like he said.

Well in any case, it is really good news, two good news: 1 in a couple of days our problems will be over and 2) 3G is coming to town!

Let's cross our fingers and wait.

Thanks

Luis
[Tilt, TyTN II, MDA Vario III General] weebo523:
Luis, I asked about that. According to him, with the way T-mobile is doing 3g (maybe others do the same), it's all part of the GPRS network, just with different frequencies. So the only way to stop the phone from turning off 3g would be to turn off GPRS, which would also turn off Edge. He sounded like he know what he was talking about, but maybe he was just trying to get me off the phone :-)

One thing that leads me to believe him -- try using Opera mini - the progress bar at the bottom moves quite fast until it just stops cold just before about 1/2 way across the screen. To my eye it seems to move as fast or faster than wi-fi to that point. Of course I never looked at it carefully before, so maybe it moves that way on Edge too.

Like you said, we cross our fingers and wait. If on Friday, we still don't have internet, then we have a problem.

Barry
[Tilt, TyTN II, MDA Vario III General] elkavayo:
weebo523,

My mistake. You can select between GSM and WCDMA (which is what I did, by setting the phone manually to GSM) but you cannot set it to GPRS only. It is always GPRS-UMTS combined, so what the technician said actually makes sense.

Hopefully they are aware of the issue and once they finalize their tests, we'll go back to normal.

And it makes sense also because I have a friend that has Touch, unlocked, and he's not experiencing the problem, but, the touch is not 3G! So yes, it makes sense.

However, this seems to be a problem with HTC phones. I tried early this morning with my Nokia E61, a 3G phone, and did not have this problem

Anyway, thanks again for bringing at least some temnporary relief with this news. Let's wait thinking that everything is gonna be alright...! :D
[Tilt, TyTN II, MDA Vario III General] iiodii:
yep. i have a hermes and no internet with tmobile. hope it truly a upgrade to 3g.
[Tilt, TyTN II, MDA Vario III General] ManTheDan:
I Just spoke with T-Mobiles Tech support for unlocked phones and I explained to them what phone i have (Tilt 8925) my problem and thats its a 3G phone and the fact that my Dash works fine on the EDGE but its

not 3G, and my Tilt doesn't work on the EDGE and it is 3G, and they Told me right away that "WE ARE FOR A FACT UPGRADING OUR TOWERS FROM THE COAST TOWARD INNER TO 3G TOWERS AND THAT COULD BE

CAUSING PROBLEMS WITH SOME 3G PHONES" , they also told me that the service should be coming back soon, if you are having internet problems, that i might have to wait but in the end we will have MUCH faster

and better internet on the 3G phones. Thank god what a relief, I hope this is true doesn't seem like they were lying, seems like they have gotten calls with this problem before. Well thats what ive found out after

calling them four times today, and being on hold several times for over an Hour. Hope this brings us some smiles in the end...but who knows...:eek: (btw: Im in South Florida, In Miami)
[Tilt, TyTN II, MDA Vario III General] vr24:
Is it possible to get our phones to ignore the 2100mhz band then? Registry setting?
[Tilt, TyTN II, MDA Vario III General] weebo523:
I don't think it's possible vr. for now I am just keeping the wi-fi on. Occasionally it will pick up an unsecure signal :-)
[Tilt, TyTN II, MDA Vario III General] weebo523:
One more thing - we don't really know for sure if the 2100mhz band is our problem. It might be something else. I think the testing of 3g theory is the best theory we have, but until the week of testing is over nothing is certain.
[Tilt, TyTN II, MDA Vario III General] elkavayo:
Agree. This seems like a possible cause, but not necessarily the case. As a matter of fact, I'm not too convinced, but what's definitely clear for me now is that it is somehow related to their tests.

The irony is that once the tests are over and they roll out 3G, there is a possibility that our phones will be stuck in the GPRS world, since the TYTN/Titl does not support 1700 MHz, one of the possible bands that is being rumored T-Mobile is going to use for their 3G implementation.

;)
[Tilt, TyTN II, MDA Vario III General] omaralt:
hey guys, HOLY CRAP, haha i thought i was going crazy.. i'm also in south florida (ft. lauderdale; davie area), and i had the 5.99 tzones working perfectly until friday when it stopped working..i assumed that they closed that loophole, so i added the 19.99 total internet and it still didnt work! haha i flashed many different roms, radios, etc and nothing would help, thank god i found this thread (thanks weebo!) anyways, hope u guys are right and hopefully it'll be back up in a few days (hopefully even the 5.99 tzones will be back up??!!)
[Tilt, TyTN II, MDA Vario III General] simbadogg:
Ok...here's my update

As far as the attwireless connectivity issues, i called up to customer service today and spoke to someone who was very knowledgeable and actually knew a thing two about phones. But, he wanted to do everything possible to troubleshoot the phone before upgrading me to the PDA data package i was "supposed" to have. [On a side note, the package i had was the medianet max package which gives unlimited data/unlimited texts, but its not supposed to be for pda phones, i was told that a switch to the pda max package, $10 more, would fix all my problems, but $10 more a month i was very relucatant to do so.] After switching sim cards, running through device setup, he said it really seemed that it was a problem w/ the data package i had. I guess attwireless had changed their data packages, and had done something to the network which they haven't done before: the data network actually can dismiss your phones request for data for certain applications based on its IMEI and what data package you have. (supposedly this is to prevent data rich pda devices from sucking up a ton of data with pay as you go, or tethering so people dont end up with $500-$1000 bills). After upgrading to the data package i was supposed to have, internet it working just fine.

So it looks like everything is resolved on my end, good luck to you T-Mobes guys. i'm just sad that i wasn't able to outsmart AT&T =(
[Tilt, TyTN II, MDA Vario III General] elkavayo:
This may be related... hopefully this is worth it... or is it? :confused:

http://crave.cnet.com/8301-1_105-9870059-1.html?part=rss&tag=feed&subj=Crave

I wonder if the problem we are experiencing is the prelude to a realization that our phones won't work with t-Mobile 3G network. If T-Mo finally uses 2100/1700... then...

I'm not sure about this, and I doubt the firmware/radio gurus will chime in this thread, but the FCC recently certified a version of the Kaiser that should work with T-Mobile (K100) mine is the European version (K130) I wonder if a simple radio update would make my kaiser compatible with T-Mo.... too good to be true, isnt' it?
[Tilt, TyTN II, MDA Vario III General] SidG:
I too live in the South Florida(Deerfield Beach/Boca Raton) and have the same problem with my HTC TYTN. I am able to receive pop mail but nothing else that relies on the internet works eg. GPS, Google maps etc. I have a Canadian SIM card that works and I have borrowed an ATT card which also works as does WiFi. After changing SIM cards, several soft and hard resets, many discussions with T-mobile, including Tier 3 support I felt I was running out of options and was considering switching to ATT. I came across this thread tonight and feel better at least knowing that I am not alone with this problem. I will call Tier 3 support again tomorrow to ensure that they are aware that this is a broader problem than simply my own and we can only hope that a solution will be found soon.
[Tilt, TyTN II, MDA Vario III General] Seumas:
Add one more to the list of Att 8525's on T-mo

I just crossed over from another thread about the same issue, I was about to flash (my phones rom, not the general public at large) and go through all that fun stuff then got over here and read this whole thread. Thanks to all those who dealt with T-mo and shared the info. I too was about to go and look at other providers but now I will wait until this weekend and see if all goes back to normal. And if T-mo makes their 3g incompatible with my hermes 100 (at&t 8525) then I will not have an expensive paperweight, I will have a new provider. I love my phone, it kicks @$$ and I will not give my money to a provider that forces me to use ONLY their phones. If that is the case then hello At&t! If this is how all providers are going then I am going with who's phone I already have.

Just fyi, I'm in Miami, data connection started going bad last week on wed, on and off service, and Friday it was dead! Just like everybody else.

Thanks to all who worked so diligently on this issue!
[Tilt, TyTN II, MDA Vario III General] omaralt:
do you guys think that if we shut off the 3G, then the internet will start working again? i'm trying to figure out a way to do that
[Tilt, TyTN II, MDA Vario III General] weebo523:
Omaralt, according to the T-mobile rep, you can't turn off 3G, it's an extension of GPRS and the phones are designed to pick the fastest signal. And again, we are not sure he has this right, we're just hoping he does.

Hopefully all this rain will not cause them to extend the supposed testing :-(
[Tilt, TyTN II, MDA Vario III General] elkavayo:
No, I don't think you can, at least I have not found a way to do it. There's a setting (normally hidden) in comm manager that allows you to turn off 3G (or at least that what I think it would do) but unfortunately, it doesn't get my phone to work. I guess we'll just have to wait...

Oh no! I had not thought of that! :eek:
[Tilt, TyTN II, MDA Vario III General] Skijackz:
Just a note here. I have an ATT Wireless Tilt with Dutty's 6.0 v4 ROM and radio 12.11. My PIE died the other day and I can't get it to work. Email, RSS and everything else works but PIE is dead. Does exactly what somebody else said which is starts and then immediately connects and quits. I checked my plan on ATT and it has the PDA data plan.

I've turned off 3G and turned it on without any luck. I'm about to reflash but would like any suggestions.

Ski
[Tilt, TyTN II, MDA Vario III General] TroyBoy30:
I am still using the media max 200 plan and tethering and average of 30g a month so that's not the issue!
[Tilt, TyTN II, MDA Vario III General] omaralt:
weird...so today i decided to take off the total internet package on my tilt and re-add the 5.99 tzones plan. i re-put all the proxy settings on there, and now when i open up PIE, my home page, google opens up!! however, no other page will load, they'll get stuck at "opening"... dunno hopefully this means it'll start working again?
[Tilt, TyTN II, MDA Vario III General] vr24:
So I just left South Florida and landed in LA, with ZERO settings changes, voila,internet working! It wasn't working in the airport before I took off, and it was working when I landed, period.

This I guess verifies what we already knew, but it's DEFINATELY, 100% T-Mo's network in South Florida.
[Tilt, TyTN II, MDA Vario III General] weebo523:
Greeting in LA vr24! I was pretty sure that was going to be the case, but it's good to have that confirmation. So we are back to hoping for this "testing" to end. I am wondering, however, is this the way our phones will be when 3G goes live, or is it like the rep said, a firewall during the testing phase? Let's all hope for the latter.

Have a good time out there!
[Tilt, TyTN II, MDA Vario III General] weebo523:
Also cprodigy18 - Where are you??? Was wondering what the folks at your T-mobile store had to say about this.
[Tilt, TyTN II, MDA Vario III General] drizute:
How Long Is This Gonna Take

Does anyone have any information on when this is going to be done, the "testing". This is killing me and my business? Any confirmations they reset the network this millenium?

P.S. Got T-Mobile to refund the internet access costs on all my phones (17 lines) for the period of the outage, so far 1 week, if they keep this up I going for full refund and see it AT+T wants to buy me out of 17 T-Mobile contracts?
[Tilt, TyTN II, MDA Vario III General] cprodigy18:
new news

so guys i got the update sorry i havent been on lately.... testing began on wednesday with the full rollout by friday morning when all our phones stopped working...got off the phone just now with my friend thats the field manager and did verify that the heavy rain slowed down things a day or two....said the firewall and testing should be done within 3 to 4 days .....lets just hope its sooner i know its irritating for all of us
[Tilt, TyTN II, MDA Vario III General] weebo523:
cprodigy18 - I think that sounds like good news. Maybe you can ask your friend this question.

Since this testing is affecting our phones because of the firewall, does that mean our phones will be able to use the 3G band that T-mo is using right now once they do the official roll out? That would be great & more then make up for all this current inconvenience.
[Tilt, TyTN II, MDA Vario III General] cprodigy18:
Official 3G News!

Our phones will work the reason its taking tmobile so long is because of the government....tmobile has produced a new network that the government will be using in which we can stay on the same network, thus for allowing us to keep our tilts:p.....but the official good news is we are expecting the full debut of 3g in the month of july including the new pricing of data plans and i heard that we will possibly get the kaiser for tmobile as the first data phone. but if the debut doesnt happen by july....the FCC gave them a date that they have to launch by and that is september so.....atleast we are actually being gauranteed a release date for 3g!......as well as it will be on verizons speed in comparison....att isnt pushing their 3g speeds at all, they are at about 25 % of the speed of 3g in comparisons to verizon and sprint in which tmobile's internet will be up to par with them
[Tilt, TyTN II, MDA Vario III General] weebo523:
Sounds great. Hope you are correct on all points!
[Tilt, TyTN II, MDA Vario III General] omaralt:
are you saying that our tilts will work on tmobile's 3G network?? i doubt that since we have a different band..
[Tilt, TyTN II, MDA Vario III General] dfmerida:
I dont know if anyone else has noticed but starting last night my phone was sync'ing intermitently with my exchange server. PIE did not work at all, but on and off the data was working to sync with the exchange server via GPRS/EDGE.
[Tilt, TyTN II, MDA Vario III General] cprodigy18:
same band

like i said earlier, tmobile is using 3g off of the same band....the new band is for the government. the band we are on now is firewalled to all 3g devices not only tilts,i have said several different customers come in with samsungs unlocked that are 3g capable as well as nokias that arent accessing the internet due to this lock...once again all we can do is wait
[Tilt, TyTN II, MDA Vario III General] weebo523:
That's pretty much what the T-mo rep told me - it's all on the GPRS band & he seemed to imply that our phones would work once they go live with it.

I tend to be an enthusiastic skeptic on these things until they happen.

Or as Yogi Berra used to say, "I'll believe it when I believe it" !