yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 8 Guides, News, & Discussion] Corruption Inc:
I'm probably being obnoxious with this... but I couldn't resist:

Info: You are now chatting with Moses P.

Moses P: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Moses P: Please excuse us for the long hold. We have had an unusually high volume of chats coming in. I would be happy to assist you with any questions you have about our products.

Shawn: I ordered a Note 8. Samsung said it shipped on September 3rd. There is NO TRACKING from UPS regarding my order or anyone else's that I can tell. People that ordered phones from carriers are already getting them. Why is Samsung slower than everybody else, and where is my phone?

Moses P: Shawn, please help me with the order number.

Shawn: XXXXXXX

Moses P: Thank you, I will check and let you know the details.

Moses P: Shawn, I have checked the details for you and see that the device is been shipping to you.

Moses P: You will get the tracking number to your mail id with in 24 hours.

Shawn: Why are carriers? Verizon, sprint, at&t already shipping phones to their customers? Why isn't my order arriving today like theirs?

Shawn: Does Samsung hate me?

Moses P: Let me explain you clearly.

Shawn: I'm excited for this

Moses P: Shawn, carriers will have very less number of the orders , so they will ship the devices very easily.

Samsung will receive huge number of orders so it will take a while for shipment and stock in the warehouse.

Moses P: Samsung always love the customers, Samsung from its perspective doesn't want to see its customers unhappy.

Shawn: Doesn't DigitalRiver handle Samsung's shipments?

Moses P: You will be receiving the device with in 3-4 business days.

Shawn: I am sad...

Shawn: Have a nice day

---------- Post added at 12:29 AM ---------- Previous post was at 12:28 AM ----------

If? There are already VZW customers that have their phones.
[Samsung Galaxy Note 8 Guides, News, & Discussion] briwil:
Ha!
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
updates

I was told on Sunday that I will receive the phone by 9/6. Yet, here I am at the EOD on 9/5 with no clue about tracking status.
[Samsung Galaxy Note 8 Guides, News, & Discussion] hkbladelawhk:
Yea. I know. That's why I put the VZW in parenthesis. :p
[Samsung Galaxy Note 8 Guides, News, & Discussion] xile6:
LOL. WOW...

People have blow up in this thread. Like really the realese date for the phone is 9/15. Thats 10 days from now.

really cant complain until after that date.

I do understand that people went with Samsung because they through it would be faster then there carrier. But come on people are cry over nothing.

Samsung has a ton more orders then any carrier because they are shipping to all of the carriers plus the customers that order from them. And business always take priority.

But we will see how this thread goes and what happens by the end of the week.

Im willing to bet a ton more people blowing up because they didnt get theres yet.

But i say no need to fuss unti the 9- 14/15
[Samsung Galaxy Note 8 Guides, News, & Discussion] hkbladelawhk:
Yea. Ditto.
[Samsung Galaxy Note 8 Guides, News, & Discussion] bigmase01:
No, the problem is we were told by Samsung we would get our hands on the Note 8 first, has nothing to do with the release date. IF carriers weren't getting theirs now, then I wouldn't be saying a word. I hope this helps you understand our frustration.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ryfermadness:
I ordered 8/25 and still on pre-order status
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Had a call with Samsung again and was told the following

- Warehouse people messed up on 9/3 by sending over shipped email and tracking number without actually sending information to UPS or dispatching the orders

- They are trying to clear it all out tonight, and hopefully by tomorrow morning the same tracking numbers should work
[Samsung Galaxy Note 8 Guides, News, & Discussion] advocate2:
I have PAID for a phone that has not yet shipped. That is unusual for Quality shippers in the US.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Corruption Inc:
This is probably closer to the truth... and it means they still haven't shipped yet.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BlueFox721:
Got a fedex tracking number, that works, but it is only for the Dex unit from the same order...probably going to get that before the darn phone...i am definitely having them refund my expidited shipping...
[Samsung Galaxy Note 8 Guides, News, & Discussion] drmacrofish:
Here is what I just got from chat. Had me LOL when he told me the tracking wasn’t working due to maintenance.

Manikanta C: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Andrew: Hello there. Any reason why I still cannot see my tracking information for my Note 8 pre-order. I got an email on 9/3/17 stating shipped, but the tracking number is still not showing anything.

Manikanta C: As of now the tracking page is under maintenance.

Manikanta C: I suggest you to check the status after 24 hours.

Andrew: I have been checking since 9/3/17. How long does maintenance last for??

Manikanta C: I got that, you will get it on or before 7th.

Andrew: Here's hoping. Thank you for your help.

Manikanta C: You're welcome.

Manikanta C: Do you have any further questions I can assist you with?

Andrew: No, thanks.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ryfermadness:
Samsung support said that my order for the Verizon note 8 is back ordered. Ordered on 8/25
[Samsung Galaxy Note 8 Guides, News, & Discussion] whoismikehockney?:
Verizon owners probably didn't get half off the Note8 and havent paid it off in full. I don't really mind Verizon doing it first lol. Done with carriers now a days.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ryfermadness:
That's why my status still says pre order
[Samsung Galaxy Note 8 Guides, News, & Discussion] whoismikehockney?:
Yup mine says delivery for 1st week of October and ordered sep 1st. Ugh I can kinda wait >.<

October isn't that far away omg waiting...

What kind of b.s. is this tho? When did companies become so unprepared for massive preorders? They should atleast be able to notify customers about the order status with a simple email or something. Preorders im guessing have to get priority. If I don't get my order before release date then I'll be confused.
[Samsung Galaxy Note 8 Guides, News, & Discussion] mutelight:
This sounds like the most likely scenario. (at least the first part)

I don't see them sending out batches of correctly formatted UPS tracking numbers that were wrong and then having to send out replacements for all of them. (according to the other information that was told to people by Samsung.)
[Samsung Galaxy Note 8 Guides, News, & Discussion] pinkie00200:
Delivery confirmed from Samsung!

I'm talking about the Samsung financing bill, not the phone :D the phone status is still showing preorder but at least I have something from Samsung lol
[Samsung Galaxy Note 8 Guides, News, & Discussion] MILH0U5E:
I received my N8 that I ordered from Sprint today on the 24th.

When I found out about the N7 deal, I ordered an unlocked on the 27th. This order is still sitting at Pre-order.

Going to play with the Sprint version and return it once I get the unlocked version.
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Note 8

Below is the latest chat with samsung. I am pretty sure at this point that their warehouse folks messed this all up over the weekend.

I have also received the following update from UPS when I asked them about the tracking number that I received from Samsung.

Thank you for contacting us regarding the delivery of the package, I'm sorry to hear there are no details yet and I understand you are worried about this delivery. I see that the shipping label was created, but we still don't have a scan to confirm if we have the package.

Please note that a shipper can create a label and they would get a tracking number, however it doesn't mean that they actually gave us the package. I recommend you to contact your shipper to verify if they can further assist with this.[/I]

TC: Hello there. Any reason why I still cannot see my tracking information for my Note 8 pre-order. I got an email on 9/3/17 stating shipped, but the tracking number is still not showing anything

Ethasham MD: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Ethasham MD:

Hello.

Ethasham MD:

Can I have the order number?

Ethasham MD:

And the tracking link is not working because it is under maintenance, it will be working within 24 hours.

TC: has it been under maintenance since 9/3 ?

TC: doesn't it sound ridiculous ?

TC: I have been checking since 9/3 and have paid extra for next day delivery

Ethasham MD:

I understand, due to heavy shipment orders it is still under maintenance, it will be repaired shortly.

TC: when will my order be delivered ?

TC: given that I have paid for next day delivery shipping

Ethasham MD:

I am checking that.

Ethasham MD:

I have checked and you will receive the phone on 7 September for sure.

TC: out of curousity, if your tracking link is under maintenance, why wouldn't the tracking number work directly on UPS site

TC: I don't believe UPS tracking is under maintenance

TC: from what I have heard from UPS, they have not received any shipment from Samsung for the tracking number that I have been provided

TC: this is becoming a mystery with every passing hour

Ethasham MD: The tracking details will be updated within 24 hours after the phone is shipped out of the warehouse.

Ethasham MD:

You will receive the phone on 7th September.

TC: why was there a shipped email sent out on 9/3 ?

Ethasham MD: Because the phone shipped out on 3rd September, and because the tracking link is under maintenance, the UPS may have not get the update on the tracking number.

TC: well I hope to get the phone by 9/7, and I wish you all good luck in trying to find excuses to cover the goof up over the weekend

TC: thank you

Ethasham MD: No problem.
[Samsung Galaxy Note 8 Guides, News, & Discussion] mutelight:
That response from them about UPS not getting the update on the tracking number makes no sense. What that means is that it hasn't been scanned into their system, so I don't know why they told you that.

However, I have noticed a few of you guys giving Samsung CS reps a hard time. Hopefully you realize this is all out of their control and they are doing their best with limited information. There is no doubt that people are frustrated but expressing it on these front-line CS people isn't going to solve the problem nor are they going to go up the chain and report it to the logistics person that messed it up, all it does is ruin their day.
[Samsung Galaxy Note 8 Guides, News, & Discussion] nuclearrage:
Nothing bad about this guy,....

This is why people are so upset with Samsung. Most of us who ordered directly from Samsung, did so with the Note7 deal, which stated we would be the first to enjoy the Note 8 to thank us for our loyalty. Here this man orders outside of the Note7 promo and gets his phone before any of us that went through Samsung.

So before any body else offers snickers and advice to calm down, there is legitimate reasons for the anger and lack of patience right now. Sprint and Verizon orders are in hand.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Josh LaCelle:
Exactly what I have been saying. But I got my head chewed off by the "I want me phone now and right now" people.
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Samsung

I understand where you are coming from . In order to show them some compassion, I do make sure that the post chat feedback is topnotch irrespective of the experience. In this case, the agent I was chatting with is one of the supervisors. I understand that these guys don't much , but one would at least hope that they would get their facts straight and not change it every hour. I was told earlier this evening, that order has shipped.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mavman42:
All you people complaining about tracking numbers and what not. All I want is for my order to change from Preorder to Confirmed?

That would hold me for a couple of days
[Samsung Galaxy Note 8 Guides, News, & Discussion] mutelight:
To clarify, my stance is that it is frustrating and there was clearly a breakdown in logistics, I was just talking about taking it out on CS.

I would love to have my phone much earlier than announced and to be one of the first but no matter how upset I could get, it won't affect anything and it is what it is, so getting upset is futile. :)
[Samsung Galaxy Note 8 Guides, News, & Discussion] Arjun403:
I just talked to a chat support (Vinay GU) who said my Black T-Mobile Note8 (ordered on 8/28) won't ship till the 14th. My email said the 11th. Idk who or what to trust anymore.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BlueFox721:
I second this. Note 7 users have been dealing with this for far too long just to have it blow up again..lol...talk to Samsung management after this though, do not give the cs rep a hard time....ask to speak to a supervisor for a refund on expidited shipping...that is all that needs to happen..unless delivered tomorrow, of course....so they lied, to us about enjoying it first, better yet...goofed on the shipping...we have been waiting for so long...what is a couple of days gonna matter?:confused: we'll get em sooner or later...and hopefully a refund or discount out of the ordeal...
[Samsung Galaxy Note 8 Guides, News, & Discussion] mhill1986:
Agreed. Ordered 8/26. Still on preorder status. [emoji1304]

Edit: black T-Mobile
[Samsung Galaxy Note 8 Guides, News, & Discussion] mutelight:
I am glad to hear you leave them good feedback on the chat but still, really my point is that they probably have plenty of irate customers calling them up about something that is completely out of their control, it is just unfortunate to see someone being another one towards them.

I can be a very impatient person and I frequently upgrading, etc. but it is important to see the context and the situation and realize when you are at the mercy of the company handling the logistics and them figuring their stuff out and not beating up the CS. Sure I could get super frustrated but it would be wasted stress and some of the updates I have seen in this thread seem promising, in that our phones are not that far out and still ahead of schedule.
[Samsung Galaxy Note 8 Guides, News, & Discussion] droidrev71:
You could get as much as $480 off ordering through Verizon. Ordering a Verizon note 8 through best buy has the best deal. All depends on your trade in phone though.. :)
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mavman42:
I ordered on 8/25

Unlocked Black
[Samsung Galaxy Note 8 Guides, News, & Discussion] droidrev71:
That's very messed up if true!!
[Samsung Galaxy Note 8 Guides, News, & Discussion] BlueFox721:
In years to come, Note users will look upon this day and refer to it as the "Sammy ShipGate Scandal of 2017", where previous Note 7 users, who were burned twice with the fear of their Note blowing up their lives, were the last to receive their pre-ordered Note 8's...they were scorned by those who pre-ordered from carriers and ridiculed for speaking out. Sad is the day we order from Sammy again....

(Author takes a bow)

:D
[Samsung Galaxy Note 8 Guides, News, & Discussion] Arjun403:
Well in my case my phone isn't really working (I can't get a 4G/Cell connection because the phone's antenna is wonked up, which is one of the reasons that pushed me to get this phone) and this broken thing is literally causing problems for me, so I legit kinda need it.
[Samsung Galaxy Note 8 Guides, News, & Discussion] slickdaddy96:
I have two orders one on 8/26 and one on 8/28 Sprint black on the first one and Sprint Orchid Grey on the 2nd. They are still both on pre-order status. I chatted, and they stuck with the canned response that I would have my phone no later than 9/14 and that mine is not backorderd, unlike what I'm hearing from some VZW people about theirs. I would imagine there will probably be movement on my orders in the next day or two.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ryfermadness:
Cancelled my order from Samsung and order one from Verizon with expedited overnight shipping. Says phone will be here 9/6 by 1030am. Got half off trading in my pixel xl

---------- Post added at 03:49 AM ---------- Previous post was at 03:41 AM ----------

So will probably have it Thursday morning
[Samsung Galaxy Note 8 Guides, News, & Discussion] skinnytoo2:
Ugh, 11p EST and still no updates!
[Samsung Galaxy Note 8 Guides, News, & Discussion] Corruption Inc:
You ordered on 8/25 as are still in pre-order status? I would call and find out what the problem is. I ordered an unlocked on the 25th and I got the same untraceable UPS tracking number on the 3rd.

I can kinda understand those who ordered on the 28th and later having there's backordered, but not the 25th.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mavman42:
Small update: Just realized I had mail from Samsung Financing (was in a blank envelope)

Got my account all setup with them and I can see the pending transaction of my Note 8. Hopefully this means I can at least get a confirmed on my order page?

---------- Post added at 10:05 PM ---------- Previous post was at 10:03 PM ----------

Yeah, I just posted a little update, but I might call tomorrow anyway. Happy waiting!
[Samsung Galaxy Note 8 Guides, News, & Discussion] hagalah:
well..the preorder process is just as worst as t-mobile here in samsung
[Samsung Galaxy Note 8 Guides, News, & Discussion] JayDean03:
You'll get the same ol run-around like everyone else here on Pre-order status. Not worth it, man.

It's best to wait it out or cancel the order.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ekerbuddyeker:
So 69 pages in from where we started, we have tracking numbers but not real ones. Great.
[Samsung Galaxy Note 8 Guides, News, & Discussion] GaresTaylan:
Ordered my AT&T black model at 6am on 8/24. Still in pre order status. Every call to Samsung has been useless. I’ve seen multiple people on Reddit that ordered the same color and carrier device from Samsung over 24 hours later than me and have at least had tracking information for days.

I’ve been told everything from I’ll get shipping details in 24 hours ( both yesterday and today) to I’ll have it by the 7th to I’m not getting it until next week. Zero consistency and no communication at all. When Best Buy is fulfilling preorders in a timely manner and Samsung can’t handle their own direct sales you know something is really ass backwards.

I’m not aggravated about not having the phone honestly. If it was past 9/15 I would be ticked about that. My issue is exactly what others have mentioned. Note7 loyalty customers getting theirs first. Yet it seems every carrier and even Best Buy is shipping and has people receiving. Samsung obviously isn’t oblivious to this or else they wouldn’t be putting up automated messages on their phone lines. The inconsistencies around the information I’ve received is what drives me mad.
[Samsung Galaxy Note 8 Guides, News, & Discussion] hagalah:
the phone auto-message of samsung about "get tacking number update in the afternoon" is the biggest joke today..

let's see what they will make fun of us tomorrow
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
I really love Samsung but........I had never seen my wife suffering with Apple iPhone shipping/processing orders. That is something that scares customers Samsung, when will you guys learn.
[Samsung Galaxy Note 8 Guides, News, & Discussion] angled:
Can I get an amen!?
[Samsung Galaxy Note 8 Guides, News, & Discussion] zonly1:
So, here's a way to take things into perspective. Now, don't get me wrong, I'm as geeked up as can be, but... When I ordered, it was said that it would ship on 9.11. What if i just trusted that? Ohhhhmmmm
[Samsung Galaxy Note 8 Guides, News, & Discussion] ryfermadness:
Maybe I will have it by 1030 tomorrow morning... Just got a email that phone was shipped. Tracked package and it is on its way. That is damn fast
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Now with samsung chat again, and this time I am being told that the issue with tracking is to do with UPS servers ? It is getting more and more ridiculous with every phone/chat session
[Samsung Galaxy Note 8 Guides, News, & Discussion] droidrev71:
Wrong thread
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
the UPS tracking # is working now. All it says is that the label has been created.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ryfermadness:
No I was just informing everyone. I cancelled my order with Samsung and ordered through Verizon at 730 pm... Got notification at 10pm that phone is on it's way and will be here tomorrow
[Samsung Galaxy Note 8 Guides, News, & Discussion] Con_Valian:
UPS tracking now shows my estimated delivery date is 9/7. Samsung direct unlocked, ordered 8/25.
[Samsung Galaxy Note 8 Guides, News, & Discussion] markwebb:
Ok now showing up on UPS: I bet we see movement in a few hours. Based on this delivery would be Friday for me which includes the mem card and wireless charger!
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mavman42:
Dang, with my preorder in limbo with Samsung, I went to tmobile site just to see when they can ship. Turns out they can ship today and I can have my phone tomorrow. (*heavy breathing *Patience is key...I can do this...I can wait for Samsung ??)

I have service with tmobile btw
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
I have paid for next day delivery, so in essence my delivery should be tomorrow. However UPS tracking says' expected delivery is 9/7 '. I am still looking for answers
[Samsung Galaxy Note 8 Guides, News, & Discussion] BlueFox721:
Wow, paid $15.00 to get it three days after carriers and the same day as those with free shipping...gotta love the little things...glad to have a ready for UPS though....we still probably getting it on yhe 11th though..lol
[Samsung Galaxy Note 8 Guides, News, & Discussion] angled:
Ready for UPS

At least the tracking number is active now.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BlueFox721:
Right
[Samsung Galaxy Note 8 Guides, News, & Discussion] twistedumbrella:
S7 Edge: 150.9 x 72.6 x 7.7 mm (5.94 x 2.86 x 0.30 in)

Note 8: 162.5 x 74.8 x 8.6 mm (6.40 x 2.94 x 0.34 in)

A 50" TV is not much bigger than a 42" at first glance, either.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mavman42:
Did you do the note 7 promo? Because I live in Dallas too, and I got nothing on updates.
[Samsung Galaxy Note 8 Guides, News, & Discussion] SuperDad3Gs:
My tracking # works. Delivery 9/7.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Probably 3 more days....
[Samsung Galaxy Note 8 Guides, News, & Discussion] angled:
Yes

Yes. I used the note 7 promo. I ordered an at&t black just before noon on the 24th.
[Samsung Galaxy Note 8 Guides, News, & Discussion] twistedumbrella:
Nobody that ordered (edit: a carrier version) direct from Samsung will be getting the device this early, unless they somehow got the carrier to honor the deal. The scheduled shipping date from Samsung direct is 9/11, with subsequent delivery based on your shipment choice. Typically, manufacturers send the device out to carriers a week or two early to prepare for them to release it in the same timeframe (such as distribution among their own warehouses and stores). It got exploited.

All I can say is that 5 days is not worth $450 and Sprint, T-Mobile, AT&T don't need any more of my money.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Moudav730:
Yup, if you put the # into ups site tracking, label created. And it says 2nd day air for once it's shipped (I did not opt for the faster shipping)
[Samsung Galaxy Note 8 Guides, News, & Discussion] RevLauren:
Yes! Tracking number finally returns a result even though it only indicates label created. Estimated delivery 9/7. Now we'll wait and see.