yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 8 Guides, News, & Discussion] RevLauren:
There really is no advantage to Samsung in delaying on purpose. The new iPhone is scheduled to be unveiled on the 12th. The LG V30 is gaining traction and the new Pixel is also imminent. People who are thinking about switching to the Note 8 from the S8+ might be on the fence about it. Samsung knows customers can cancel an order and switch to something else very easily, so the sooner they get these phones into people's hands, the better. I also ordered 8/24 and got an email 9/3, and the UPS tracking number doesn't match a shipment as yet... at least according to UPS. I listened to the recording at the toll free number someone has already posted (855-726-8721) and that indicates shipping 9/7. So who knows? It will get here when it gets here, and I will so enjoy opening that box.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Moudav730:
I will post pictures when I get mine eventually :D
[Samsung Galaxy Note 8 Guides, News, & Discussion] mutelight:
You are on AT&T? From my research you are incorrect.

https://forums.att.com/t5/Data-Messaging-Features-Internet/Unlocked-s8/td-p/5178165

https://xdaforums.com/galaxy-s8/help/samsung-s8-unlocked-phone-wifi-calling-t3622318

https://forums.androidcentral.com/showthread.php?t=800719&p=5818617&viewfull=1#post5818617
[Samsung Galaxy Note 8 Guides, News, & Discussion] JameyS:
No, Not Yet :(
[Samsung Galaxy Note 8 Guides, News, & Discussion] briwil:
My trade-in page now shows "Ship by Sept 20, 2017". It showed nothing earlier today.
[Samsung Galaxy Note 8 Guides, News, & Discussion] 2015Ducatimulti:
yeah I`m in the same boat. email on 9/3 with tracking but nothing on UPS website, and my bank card transaction to Samsung was completed yesterday, I`m pretty sure we`ll see movement tonight:good:
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
No, Verizon. I contacted Verizon, Samsung and even Best Buy for good measure and they all said the same thing, no difference at all pertaining phone features.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
This is quite frustrating that carrier orders will arrive before the damn manufacturer models.
[Samsung Galaxy Note 8 Guides, News, & Discussion] pinkie00200:
For me, getting a $425 discount plus ebates rebate is more valuable to get my phone one or two days later than carriers. For the ebates, I had to cancel my order and place another one yesterday, and the email says it will arrive by 9/15. I have S8+ and I will survive by that time. Do not rely on these carriers UPS tracking numbers, based on my experience with Tmobile, they create the labels way ahead of time, but they will ship all at the same time.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
Went by my local Best Buy after work to check out the beast and man is it beautiful. I currently have the LG V20 and it's basically the same height but more screen space and a tad bit thinner compared to width but overall it's a nice size for my taste. It had that security wire attached to it so it was hard to get a good grip but it felt good. I couldn't figure out the dual camera's, I hit every option within the camera and covered the other camera and nothing, I'm sure I was overlooking something. Can't wait!
[Samsung Galaxy Note 8 Guides, News, & Discussion] whmgreen:
I also pre-ordered mine on the 25th but I didn't get a tracking number and I can't find it on my order on Samsung's website. Do all of you have an email with a tracking from Samsung?
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
Don't believe Samsung has starting doing anything yet with their orders, have you heard something otherwise?
[Samsung Galaxy Note 8 Guides, News, & Discussion] whmgreen:
Seems like everyone here has their own quote time for shipment. I don't see where you all are getting this information.
[Samsung Galaxy Note 8 Guides, News, & Discussion] xHoLyx:
Ordered today and it says it will ship on Week of Oct 1.

Time to cancel it LOL

I was a previous Note 7 owner and thought it would get shipped out maybe by 20th or something, but I guess that's not happening.

I've also paid in full.

I'm not going have $600 tied up for a month for nothing.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Taimoorh5:
Every Samsung rep that i have chatted with said that the phones will ship out on the 5th if you were a previous note 7 user and took advantage of the promotion. They all said i would have the phone on the 6th and were very straight forward with their answer. Looking like the 6th boys and girls.
[Samsung Galaxy Note 8 Guides, News, & Discussion] xHoLyx:
I've actually talked to a rep thru chat and told her I was a previous note 7 owner, but she didn't mention anything like that.

Either she doesn't know or I'm unlucky.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BlueFox721:
I ordered on the 24th with Samsung financing but I also pre-ordered the vr headset...I hope that doesn't slow me up...lol. I forgot that when you add on other pre-orders the entire shipping can be delayed...we will see. I'm optimistic on the 6th being in hand but I am also realistic in knowing that the 12th is the latest to see the device delivered.
[Samsung Galaxy Note 8 Guides, News, & Discussion] seoulbrova:
That's the original date I read about somewhere as well. In fact, on Sprint's website it said preorders would ship on the 5th
[Samsung Galaxy Note 8 Guides, News, & Discussion] GeekLight:
Well, I'd be really excited if it did ship next week, but I'm not holding my breath.
[Samsung Galaxy Note 8 Guides, News, & Discussion] johnnybrav0:
My experience ordering with Samsung.com is unless your are close to their D.C. Location you might be getting later than those that are close to it. I learn this from ordering their TV on a deal last year. Frustrating but hope I'm wrong on this.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
The only info I am going by is the September 11th date that's in my order confirmation email directly after the order was placed.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ggrant3876:
Ordered mine yesterday, says will be in my hands on the 14th. I've read that T-Mobile will be sending them out early. Would have went with T-Mobile but didn't offer a $425.00 discount.
[Samsung Galaxy Note 8 Guides, News, & Discussion] borijess:
I just pre-ordered the note 8 with 425 discount. I did not select a shipping option. Just left it at default. Did I get the 2 day expedited or did we need to select that?
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
Note 7 owners get 2 day free shipping, you could have opted for 1 day shipping but it was an additional $14.
[Samsung Galaxy Note 8 Guides, News, & Discussion] RobZ66:
Has anyone else had their charge drop off their account? Mine was pending over the last weekend but now it's completely gone. I guess they'll put the charge back through when they're ready to ship...
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
I currently only have 1 order, but this is technically my 3rd order. The other 2 orders disappeared off my credit card not long after cancelling them but my current order still shows Pending but its only been placed for 3 days now.
[Samsung Galaxy Note 8 Guides, News, & Discussion] psixichka:
My two pending charges disappeared :(
[Samsung Galaxy Note 8 Guides, News, & Discussion] droidrev71:
My trade in has also changed to need to ship by 9/20 and I can print the return label.
[Samsung Galaxy Note 8 Guides, News, & Discussion] 2015Ducatimulti:
yeah I had the same thing for my G4, printed out the return label and just waiting for the Note 8, which mine says it has shipped, but nothing on UPS, I`m thinking lot of us will see movement tonight.:good:
[Samsung Galaxy Note 8 Guides, News, & Discussion] mutelight:
That's nice but as you can see I had solid reasoning for going with AT&T branded one because I did my research too and those features wouldn't be available for me. ;)
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
And if I was lied to, looks like I'll be swapping out for the Verizon version. I couldn't care less about WiFi calling but loosing VoLTE or WiFi hotspot is a deal breaker.
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Latest from Samsung support

I just called samsung ecommerce support again, trying to figure out the mystery with my UPS tracking number that is untraceable. I was told that the tracking numbers provided on 9/3 are not all correct and that samsung will be providing new tracking numbers this afternoon. I am hoping that we will receive an email soon with realistic tracking numbers that we can trace.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jongcruz:
Is dumb that T-Mobile costumers are getting their phone faster than us that ordered directly from samsuck.
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Latest from Samsung Support

I just called samsung ecommerce support again, trying to figure out the mystery with my UPS tracking number that is untraceable. I was told that the tracking numbers provided on 9/3 are not all correct and that samsung will be providing new tracking numbers this afternoon. I am hoping that we will receive an email soon with realistic tracking numbers that we can trace.
[Samsung Galaxy Note 8 Guides, News, & Discussion] bigmase01:
Yea and I was told it was possible to still get my phone today, and , well...

UPS just drove by, haha Hopefully tomorrow will be the day.

I don't really like how Samsung told us we would get ours first and carriers are now getting them. Kind of a kick in the balls if you ask me. I mean, If I buy lexus, wouldn't the lexus dealership get the car first before the other dealerships?
[Samsung Galaxy Note 8 Guides, News, & Discussion] markwebb:
Actually, the recording states "Note 8 will start to be DELIVERED on September 7" (not shipped) and tracking update"will be available this afternoon on Samsung.com."
[Samsung Galaxy Note 8 Guides, News, & Discussion] black96ss:
ordered mine from Samsung(t mobile variant). I didn't get any shipping info other then it saying it will arrive next day after being shipped lol.
[Samsung Galaxy Note 8 Guides, News, & Discussion] drmacrofish:
Now that’s just silly. [emoji15][emoji12]
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Samsung mess up

I guess samsung had to screw up something. If not the phone, at least the logistics behind delivery and tracking :) . Hopefully the note 8 wouldn't act up funny after all this trouble. I just hope that we get the new tracking numbers soon.
[Samsung Galaxy Note 8 Guides, News, & Discussion] ihavenewnike:
If you order a car to be delivered to you it is entirely different. I ordered my truck to be delivered, and other dealerships had similar trucks in stock delivered a week before mine came. But it had 0 miles and no one's butt hit the seat before me.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Corruption Inc:
I can confirm this is what the recording says... I'm not upset that I don't have my phone yet. But as other people have stated, I'm a bit confused as to why carrier phones are being delivered and Samsung direct orders haven't been shipped yet (presumably). The weird UPS tracking numbers are confusing too. In my experience with logistics and UPS in particular; Once a label is created, the tracking number is in UPS's system even if it hasn't moved. Usually in this case tracking the package returns a "label created" or something similar. But these tracking numbers seem to not be in UPS's system at all. It's very strange, as usually there's some trace of the package in UPS's system regardless of whether it's been picked up or not (Holiday or not).

Again, I'm not angry that I don't have my phone yet. I'm just perplexed by the series of events.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jackdforme:
You weren't lied to. HD calling and Video Calling are all able to be used in the unlocked phone. If not by default, you need to call Verizon and ask for the "special devices tech support team" and they can manually provision those features on the phone.

Wifi calling is SOL, sorry man.
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
So much for being a loyal samsung customer ( had the note 7 ) and pre-ordering through samsung direct in the middle of the night as soon as orders opened.
[Samsung Galaxy Note 8 Guides, News, & Discussion] briwil:
It is weird, because its not like they aren't valid numbers (they are, otherwise UPS's site would say so when you entered it), it just has no record of them.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
WiFi calling is no big deal, I live in a big city not out in the sticks. Hell I very rarely use my phone to make phone calls to begin with but when I do it's nice to be able to go online at the same time.
[Samsung Galaxy Note 8 Guides, News, & Discussion] CtrlZThis:
Got the email shortly after I ordered and the my Verizon app updates the status once I got home.
[Samsung Galaxy Note 8 Guides, News, & Discussion] andrewNY:
It's because Samsung uses a horrible company called Digital River to handle their logistics and e-commerce site. You can read plenty of horror stories regarding them, particularly how bad they handled the Note 7 recall. :(
[Samsung Galaxy Note 8 Guides, News, & Discussion] markwebb:
Yes I agree. With the S8 release they were a little bit late so they upgraded to overnight shipping so that we still got the phone one day prior to the Friday official release.

It seems like deja vu and occurring again. However, with that being said, I'm still glad we are getting them a week early. I'm not complaining at this point.

Since I am on the East Coast, we saw the updates early evening around 7 to 9 p.m. EST.
[Samsung Galaxy Note 8 Guides, News, & Discussion] whoismikehockney?:
I completely agree. I can't believe people assumed Wi-Fi calling comes from carriers.....and they're getting Notes?!
[Samsung Galaxy Note 8 Guides, News, & Discussion] advocate2:
Wow. I just did a search of Digital River on sitejabber. There were 36 reviews. One number 4 and 35 only rated 1. Explains a lot about the tracking number mess.
[Samsung Galaxy Note 8 Guides, News, & Discussion] briwil:
It does come from carriers. All four major networks in the US offer it, but if AT&T, tomorrow, decides to get rid of it, you're not making calls with AT&T over wifi anymore, period.
[Samsung Galaxy Note 8 Guides, News, & Discussion] RevLauren:
Generally speaking, the

available

features may be identical, and certainly the hardware is identical, but that doesn't mean every carrier allows its customers access to all of the features designed into the devices. Just as important are differences in the software versions. Having already been through this with Verizon, I witnessed firsthand how their meddling can affect a device's usefulness. Devices with which I have had Verizon issues: Samsung Note 5 and Note 7; Moto G5 , Moto X (1 and 2)] and they prevented me from utilizing wifi calling or HD calling on my Nexus 6. which I eventually switched over to Google Project Fi. The carriers make changes to the OS and even the UI, and the manufacturers apparently go along to get along. There was a "thread of fury" on Verizon's support pages over the loss of the Device Management option in the main settings menu of the Note 7, but it didn't appear to faze Big Red in the least.
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
No timeline for new tracking number

Samsung says that new tracking number will be available on samsung.com this afternoon. However, I am little perplexed thinking about time zones. It is already evening both in central and east coast while we have about an hour and change remaining of the afternoon here in the west coast. Horrible e-commerce Customer service by Samsung.
[Samsung Galaxy Note 8 Guides, News, & Discussion] briwil:
Yeah I wouldn't trust anyone at customer support, I doubt they would have any knowledge of a screwup involving tracking number- especially if this is being handled by an outside company, I doubt any screwup would filter down to lowly customer service reps who are really just there to help you place an order and BS their way through your problem.
[Samsung Galaxy Note 8 Guides, News, & Discussion] sharingan5791:
Interestingly enough i have another package coming in from FedEx as well, from another company thats not being updated either through track like my note 8 (coming via UPS). Its 2day shipping, but even though im suppose to get it tomorrow FedEX hasnt updated it at all on their side. So i guess this just happens sometimes.
[Samsung Galaxy Note 8 Guides, News, & Discussion] advocate2:
I just emailed Samsung CS as follows:

My credit card has been charged on Order DXXXXXXXX. The charge was from Digital River/Samsung. When I input the tracking number into my UPS account, they have no record of shipping #1ZXXXXXXXXXXXXXXXX. Why have I already been charged w/o delivery of the package to UPS? When I did research on Digital River I found that they are rated very low by customers. Given Samsung's desire to gain back customer confidence after the Note 7 issues, Samsung should use a high rated shipper.
[Samsung Galaxy Note 8 Guides, News, & Discussion] droidrev71:
Not Verizon waiting section. Do you have a status update on your Samsung order? Cancelled it? Waiting to get it then return Verizon's note ordered from Verizon? Thought you said you're headed over to Verizon section.. smh
[Samsung Galaxy Note 8 Guides, News, & Discussion] CtrlZThis:
Yeah.... Cancelled the long long wait of Samsung (as I said in another post) and ordered thru big red (as I also said) and was told it was being delivered tomorrow.... So to continue and end the conversation I was having with someone other than you, I posted the picture confirming big reds prompt delivery in comparison to Samsung's slow service.

Have a Snickers dude.... Waiting is making you pretty cranky

Smdh :eek:
[Samsung Galaxy Note 8 Guides, News, & Discussion] advocate2:
Here's the not useful response I just received from Samsung. Sounds like a canned response they have prepared.

Thanks for contacting Samsung Direct!

I understand your concern with the issue of tracking number for the regarding the order placement of Note 8 phone. In this regard, I have already escalated your tracking number issue to our concerned department and they will help you with the complete information on your order shipping status. I really appreciate your understanding and patience. Thank you!

Please let me know if you have any further queries, we would be happy to help you ahead.

Have a wonderful day ahead!
[Samsung Galaxy Note 8 Guides, News, & Discussion] droidrev71:
PM your amigo your Verizon status. not cranky at all.. Thanks for assuming though.. Yawn.. You apparently have an issue waiting. I have kept my order!
[Samsung Galaxy Note 8 Guides, News, & Discussion] mutelight:
Did the charge actually post or was it pending? The reason I ask is because I saw the Digital River charge show up on my card as pending over the weekend but has since dropped off.
[Samsung Galaxy Note 8 Guides, News, & Discussion] JayDean03:
VZW owners are celebrating right now.
[Samsung Galaxy Note 8 Guides, News, & Discussion] pieman13:
For what it's worth, My Best buy pre order says shipped and will be delivered tomorrow. I'm not holding my breath. My samsung direct pre order has not shipped. Both were ordered on the 26th.
[Samsung Galaxy Note 8 Guides, News, & Discussion] hkbladelawhk:
Well, this is fun. I got a text from USPS with a tracking number this AM. Wonder if that's the Note. Coming from KY.
[Samsung Galaxy Note 8 Guides, News, & Discussion] briwil:
Isn't it UPS only though?
[Samsung Galaxy Note 8 Guides, News, & Discussion] advocate2:
My charge moved from pending to actual payment due charge.

Sep 4, 2017

DRI*SAMSUNG

Sale	$546.66
[Samsung Galaxy Note 8 Guides, News, & Discussion] bigmase01:
Just let Samsung have it on Twitter haha
[Samsung Galaxy Note 8 Guides, News, & Discussion] Corruption Inc:
I bet there are a lot of customers who would protest Samsung's use of DigitalRiver right about now...
[Samsung Galaxy Note 8 Guides, News, & Discussion] sloanster:
[I got a email from amazon SAYING my package has shipped and will be here tomorrow!

Oh wait that my breaker for my dual battery system for my Silverado....?

I'm done with thread!

Have a good note 8 life.......
[Samsung Galaxy Note 8 Guides, News, & Discussion] Corruption Inc:
What a GREAT IDEA!
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
Order date?
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
New tracking number

Has anyone received the new tracking numbers yet ? I called samsung again and the CS Agent had no idea what I am talking about. Told her that automated voice response say's that tracking number will be available this afternoon on samsung.com ( not sure what that means ). I was told that we will receive emails when tracking number is available. Oh so frustrating.
[Samsung Galaxy Note 8 Guides, News, & Discussion] advocate2:
August 25.

Tmo black. Note 7 rebate.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Kawaisa:
There's a print button for the trade-in under my orders now. Ship by the 20th.
[Samsung Galaxy Note 8 Guides, News, & Discussion] sharingan5791:
There's no new tracking numbers just the original tracking numbers you received when Samsung sent you the email that your Note 8 was shipped.
[Samsung Galaxy Note 8 Guides, News, & Discussion] BigMosley:
Has your device already shipped?
[Samsung Galaxy Note 8 Guides, News, & Discussion] hkbladelawhk:
No clue?
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Useless tracking

The original tracking number may be useless. Why would samsung be posting a message stating tracking numbers will be uploaded this afternoon on samsung.com. The original tracking number is untraceable.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Kawaisa:
Yes, but no tracking update.
[Samsung Galaxy Note 8 Guides, News, & Discussion] sharingan5791:
Do you have a link to Samsung' s posted message or something ? I haven't heard anything about this. Are you sure they weren't saying that everyone's tracking will be updated with data by this afternoon?
[Samsung Galaxy Note 8 Guides, News, & Discussion] briwil:
Just to add to the cluelessness of online support....

Gnaneshwar T at 16:05, Sep 5:

"I see that the order is confirmed and expected to ship on 9/11 with tracking details."

brian at 16:05, Sep 5:

"So it hasn't shipped even though I was emailed saying that it had shipped and it says 'shipped' on the website?"

Gnaneshwar T at 16:05, Sep 5:

"It is not yet shipped, the tracking information will be updated once it is shipped."

brian at 16:06, Sep 5:

"Ok, can you change the status online then to say Not Shipped, please?"

Gnaneshwar T at 16:07, Sep 5:

"We at live chat can check the status regarding the orders placed. We cannot modify the order status."
[Samsung Galaxy Note 8 Guides, News, & Discussion] tirtha_crm:
Customer support

You can call this number to listen to the message '855-726-8721'
[Samsung Galaxy Note 8 Guides, News, & Discussion] Con_Valian:
I received a phone call from Samsung support about an hour ago, but they didn't leave a message. I tried calling them back to see what the call was for, but they didn't have any record of the call and asked me to call their promotions department, but I haven't gotten through yet. Hopefully it's not to cancel my order.
[Samsung Galaxy Note 8 Guides, News, & Discussion] sharingan5791:
Hmmm well I'm just gonna wait until tomorrow if there's still no tracking update for my phone. I'm gonna assume they aren't shipping them out until the 11th like it originally stated on the email when I preordered it online. Oh well.
[Samsung Galaxy Note 8 Guides, News, & Discussion] hkbladelawhk:
I hope it's just an error and it does arrive tomorrow like the original chats said. Pretty lame if (ahem, VZW) the carriers get them before us.