yashsingh1/xdaforums huggingface dataset:
[Essential Phone Questions & Answers] tech_head:
I was specifically told not to do that and that I would get return shipping packages for each item separately.

I jumped ship. I had a Nexus 6P but sold it... Wish I hand't. Anyway. With the money from the 6P I was able to buy a LG G6.

Not a PH-1 but very close in size.

It was also cheap.

I'll use that until PH-1 V2, by then they will have things sorted out. I was going to buy the iPhone X, but cooler heads prevailed.

If version 1 of the PH-1 was a bust for me, my first iPhone when they change everything would likely be a bust also.

The G6 is a solid device that will give me time to figure it all out. Without spending any "real" money since I used Nexus 6P proceeds.
[Essential Phone Questions & Answers] NeutronBomb:
Yeah they emailed me back and said I would receive a separate package to return the camera.

I preordered a note 8 to use until I decide on either a pixel XL 2, V30 or a Mi mix 2...or even another essential once some cases are available. My wife already tclaimed the note and passed me down her s8+ though lol. Not a Samsung fan but it will do until I can decide on on of those and get a hold of it. I still really like the essential though.
[Essential Phone Questions & Answers] bricky23:
Anyone get a refund yet?
[Essential Phone Questions & Answers] hx3:
I sent it back this past Friday, and a customer service representative said I'll be refunded within 10 days. We'll see...
[Essential Phone Questions & Answers] bricky23:
I just received an email stating that the refund has been processed. And that I would receive the refund in 7-10 days. This is the longest process ever. And it is for the phone. Nothing said about the camera yet. Support told me to put it in with the phone but later I received an envelope for the camera. I think this will be a process. Very unfortunate.
[Essential Phone Questions & Answers] mallman:
I have an opposite problem. I tried to send mine in to get the screen fixed and instead of that they gave me a refund LOL
[Essential Phone Questions & Answers] CollinFX45:
I seriously LOL'd when I read this. I'm sorry, that's unfortunate, but man Essential get your s*** together!

Was it light bleed? Mine has terrible light bleed on both upper corners flanking the selfie camera.

-Collin-
[Essential Phone Questions & Answers] mallman:
Lol no mine was a strange dark spot that kept growing. Size of a dime probably
[Essential Phone Questions & Answers] &roid:
Still waiting for money back...I seriously hate this company.
[Essential Phone Questions & Answers] tech_head:
How long have you been waiting?

When did the phone make it back to them?
[Essential Phone Questions & Answers] gqukyo:
I think I'm going to have to go through AMEX to get my refund or to help speed up this process... Lol
[Essential Phone Questions & Answers] &roid:
They got it last Thursday. Even though it might take some time to refund, it would have been nice to receive a confirmation email regarding receipt of the phone and processing of the refund. Still don't have the supposed secondary return envelope for the camera either. I've had better experiences from generic China phones for a tenth of the cost. I don't care if they are able to churn out a better phone if they have a future...I hate this company and I will turn away as many as will listen from this disaster.
[Essential Phone Questions & Answers] tech_head:
They immediately sent me return envelopes for the camera and the phone.

The order numbers are on the return label.

I'll send them today.
[Essential Phone Questions & Answers] &roid:
I'm happy they were swift for you. I finally got a confirmation of receipt of return. My refund is supposed to only take another 7 to 10 days to post...
[Essential Phone Questions & Answers] JMUT:
Just got my refund to my Visa (Phone only)

Just got my refund to my Visa - Phone only so far.

They received my phone and camera on Friday last week.

I'm almost done dealing with this company. Just need the camera refund.

Essential sent me a customer survey. I hope they take the feedback seriously. As it stands, I would NOT do business with them again or ever recommend them to a friend. Maybe to an enemy.
[Essential Phone Questions & Answers] NeutronBomb:
I just received my warranty replacement from Assurion and the speaker grille is jacked up. They also told me to send in my charger/dongle/box with the phone and that I would receive replacements with the new phone but I did not.. Now I have to go through essential to have them try and ship me an actual retail replacement and ship this one with the jacked up speaker grille back to Assurion.
[Essential Phone Questions & Answers] bricky23:
I received my refund for phone also. I sent the camera in the same envelope as the phone, as instructed. I have been emailing support, trying to get them to refund for the camera, but no response. Today I put a copy of the emails from support, and a picture of the envelope with the camera order # written on it. In the fedex camera envelope that I received later. I sent it off, and hope to get a response. I may have to dispute charge with cc company.
[Essential Phone Questions & Answers] tech_head:
They should receive them today.

On another note, the unlocked LG G6 is a great phone.

Only a little taller than the Essential and great build quality.

That's what I bought. Sill needed a phone since my 6P was gone.

On sale for $450 with a 2 year warranty. Just an FYI.
[Essential Phone Questions & Answers] AITT:
I will never deal with this company ever again. I don't care if they got their stuff together sold 20 millions phones and had 2000 staffers for the next (if any) launch.

I have NEVER dealt with any company that has been such as pain as this company. I understand they're small and I understand they are trying to work the logistics out, however, the way they went about this launch of this company has just been a complete cluster. Headaches of early adopters.

I will admit it was hard for me to send the phone back because it easily was one of the best phones I have ever handled, however I'm a very customer service centered type of person and left companies when I have bad dealings in the past.

So if they do come out with a gen 2, there won't be a shame on me twice scenario. I wish anyone who keeps this phone the best and good luck. They do "seem" to be getting the CS better organized, but it already has left a salty taste in my mouth.
[Essential Phone Questions & Answers] parusia:
Good luck with your next device.
[Essential Phone Questions & Answers] bricky23:
Finally got refund for camera. All done.
[Essential Phone Questions & Answers] &roid:
Finally got refund for phone... Now the damn camera. What a hassle it's been. Can't wait to be fully rid of this company
[Essential Phone Questions & Answers] faded03cobra:
I've been trying to get a refund for 3 weeks. Still no return info or packaging. Over 50 emails sent and to their credit have responded telling me its on its way. Makes no difference to me at this point. After filing a dispute and charge back with my CC I have already been reimbursed on my account. It seems they would be more proactive with returns, especially one that's sitting in my closet unpaid for.
[Essential Phone Questions & Answers] johnmoon:
after reading all this...

thank god that I got mine from Amazon and returned it without a problem
[Essential Phone Questions & Answers] Chronzy:
Now that my return is final and posted to my credit card, I figured I'd post a summary of my return process which took just under 2 weeks from begin to end with timely email responses from Rep Cathy H. I'm very satisfied with the service I got:

Sept 9 (Sat): Submitted a request for return through the Essential website.

Sept 10 (Sun): Reply email from Cathy asking if I wanted to reconsider or if I still wanted to return, and to provide order# & email.

Sept 10 (Sun): I replied to confirm the return and relevant info.

Sept 11 (Mon): Reply from Cathy initiating the return and sending out the Fedex return envelop.

Sept 16 (Sat): Dropped off return at Fedex (I had the return envelop for a few days before I dropped it off, this probably could've gone faster)

Sept 18 (Mon): Return delivered to Essential

Sept 20 (Wed): Return is processed by Essential and refund should post 7-10 days.

Sept 22 (Fri): Retun posts to credit card. Pixel 2 money on deck and ready to go.

Considering the smooth return process, I'll totally open to doing business with the company again in the future. It's unfortunate that some are having difficulty, but I think its fair to share stories that go well.
[Essential Phone Questions & Answers] mallman:
this is similar to my experience as well.
[Essential Phone Questions & Answers] parusia:
I think some guys are making a big deal out of nothing. I returned my Galaxy note 8 unopened, because they didn't gave me the discount for being a note 7 owner. I reordered with the discount. The time of refund took around 2 1/2 weeks to be processed after they received the phone. Every company take their time to process returns, is not only essential, or Samsung, is also LG, OnePlus, HTC, even Apple take their time.
[Essential Phone Questions & Answers] gqukyo:
You really returned that many devices? Lol. Refunds shouldn't take that long for these types of devices. It's a few hundred bucks that is meaningless to the company in the grand scheme of things. However, to a lot of people, that's a lot of money especially if you have to pay interests. Customer sat is very important, especially if you're not the only game in town, not to mention a brand new company. The cable companies don't give a damn because they're usually the only available provider. Essential just got Rubin, not really much else. I love the phone but it's not unique enough feature, design, software, or cost wise to ignore good customer service.
[Essential Phone Questions & Answers] parusia:
No I didn't return all those devices, but I own a lot of them. If you go to the forums of every one of those devices you will see that every company take their time for returns. The only phones I returned are the note 8 because they didn't gave me the discount for being a note 7 owner, (I reordered again with the discount), and the iPhone 7 because I brought that one for a gift for my son, and he prefers the 7 plus.
[Essential Phone Questions & Answers] gqukyo:
That bad huh? Well I just placed my replacement order and they did authorize my card. Just hope it's an authorization only and not an actual charge. The replacement better work well. Lol
[Essential Phone Questions & Answers] tech_head:
Got my credit back for the camera.

Now waiting for the phone, then I'm done.

They received the devices last Friday.
[Essential Phone Questions & Answers] flakko86:
It's just a hold haha
[Essential Phone Questions & Answers] phonefixdfw:
I've been trying to rma my DOA 360 camera since sept 8th. I finally got fed up and asked to return the entire phone 3 days ago and have been ignored so far. I am about to file a charge back. I am over this phone. My 360 doesn't work, reg camera looks horrible, cant send MMS on tmobile after hours of troubleshooting/resets/etc. Call quality is abysmal, speaker quality too. Miss my pixel :(
[Essential Phone Questions & Answers] tech_head:
I'm waiting for them to credit back my card for my phone.

They got the phone almost a week ago and nothing.

Tomorrow, I file a chargeback.
[Essential Phone Questions & Answers] AITT:
Give it till Monday. They got my phone last Friday and I just got it refunded last night to Affirm. It will happen.
[Essential Phone Questions & Answers] tech_head:
Yes, I got my confirmation last night.

Loved the phone, but they just aren't ready yet. Maybe V2.

I'm loving the LG G6 (US997 Unlocked) that I bought as a replacement.
[Essential Phone Questions & Answers] phonefixdfw:
So follow up..

Opened ticket for DOA 360 camera on Sept 8th, was dicked around and ignored until I asked to return the entire phone on the 28th. Was told I couldn't, past return period but they'd swap out camera and phone to fix it. I tried to fight that, claiming I couldn't test all phone features because I was waiting on my 360 camera to be replaced and they should make an exciting. They wouldn't. So on Friday I ordered the RMA swap (pre authed card for full $699 + 200 camera). Still hasn't shipped. Im guessing because it ships from China and china is on national holiday until the 9th I believe. So convenient how I was ignored until a long holiday.

I hate dealing with these people.
[Essential Phone Questions & Answers] xela19115:
I bought my phone on September 10 and received and activated it on September 14. On September 26 (within 15 days) I contacted the customer service about the holes in a speaker mesh. I asked for a warranty replacement. I received a link to create a new order for the replacement on September 26. The confirmation e-mail stated that the replacement will be shipped within 2-3 days. Obviously, 2-3 days later I did not receive anything and pinged the CS and was told that EP are waiting for a batch of "fixed" phones that won't have the speaker mesh issue. I was told that it is supposed to be shipped out early Tuesday, October 3. Guess what? Today is October 3rd and nothing. I contacted the CS again and was told that most likely today. At this point, I am so frustrated that if I don't get a replacement by this Friday, I will ask for order cancellation and a refund. I don't care how nice this phone, this swiny treatment of their customers is beyond my tolerance.

I can understand and accept that there will be hardware and software issues, I had a bad HTC 10 last year and had a replacement in less than 4 days, from the moment I filed a claim to the moment I had the new device in my hand. EP should be able to do the same. If there is actually a national holiday in China until October 9th, then most likely EP will be parting ways with $700 back to me. At this point, it's easier to order the phone from Amazon or just buy it at Best Buy. There is not exactly a huge line to buy them.
[Essential Phone Questions & Answers] phonefixdfw:
so, support finally replied and my replacement shipped from cali friday and is out for delivery, so thats a plus. They never sent me tracking until today when I asked about the china holiday. So hopefully same boat for you. Still hate them though.
[Essential Phone Questions & Answers] xela19115:
Nope. Mine is still "Processing".
[Essential Phone Questions & Answers] gqukyo:
Mine is still processing as well and I placed it around the same time.
[Essential Phone Questions & Answers] tech_head:
Phone returned a week ago Friday. Credit card company precessed credit today.
[Essential Phone Questions & Answers] IM0001:
It's now 2 weeks since I requested a return. I guess doubling any timeline they give us should be the norm at this point? Still haven't gotten any return package to ship the phone back in.

How long and how did you guys get the return packaging for those that have gotten it?
[Essential Phone Questions & Answers] parusia:
When you referring to holes on the speaker mesh, are you referring to the top speaker the one above the front camera? Can you post a picture of it? The only reason I asking this is because I can't see any mesh at all in that area on my phone. Thank you.
[Essential Phone Questions & Answers] tech_head:
Ping them again.

It took about 3 days from when I told them I really wanted a return.

They initially told me to keep the phone longer to see if I liked it and they would extend the return window.
[Essential Phone Questions & Answers] CRasH180:
I purchased mine through Sprint and contacted Essential about the speaker grill cover flaking off the front of the phone. Sprint told me I can have my phone replaced, but if I do not want to take up one of my free replacements within the one year time frame, in need to wait for a code from Essential communicated to the tech department. To be honest, I am about just go ahead and replace it and when they issue the code have them apply it to my account.

Hate having a gaping slit of a hole at the top of my phone.

CRasH180
[Essential Phone Questions & Answers] xela19115:
Here is an image of what good and bad look like:

[IMG="Image"]https://i.imgur.com/RB7pyEW.jpg[/IMG]
[Essential Phone Questions & Answers] mohit1234:
Seems like I don't have the speaker grill :( guess it's time for me to ask for a replacement.
[Essential Phone Questions & Answers] graffixnyc:
Here is my experience.

Got my device, noticed some physical defects and contacted them right away. They were super quick to respond. I spoke to them about a replacement and they told me they would replace it and just sit tight. I emailed them numerous times after that and didn't get a response. So I filed a dispute with my CC. I sent them one last email saying I was done trying and they could deal with my CC company instead. Then all of a sudden I got a response. They send me a replacement and I did not contact my CC company at that point yet to cancel the dispute just in case there were further issues.

A few days after I got my replacement, I get an email from them saying they were informed I disputed the charge with my CC (duh.. I told them I did) and they see a replacement device was shipped, she asked if I wanted to keep the phone or return it. At that point my CC company already closed the dispute in my favor and credited back the funds. I told her I would like to return it because I didn't want to keep something I didn't pay for..

So she says she is sending me two envelopes. One for the camera and one for the phone. A few days later a fedex package came and there was only one return envelope in the package and it was for the camera, not the phone (the order # was on the label). I email them to ask if I should have gotten both return envelopes at the same time and they responded yes I should have and they don't know why I only got one and she says she will send out one for the phone. A couple days later I get an email from Essential saying I was refunded for the phone..But I had never sent it back because I was waiting for the envelope. So because I won the dispute, and then they refunded me.. I basically got refunded twice, once from my CC company from the dispute, and once from Essential.. And now my credit card has a negative balance. lol They seem like they have no clue what they are doing. At this point, I have given up trying to send back the device.. If they want it, let them jump through the hoops and contact me.. I'm not doing anymore leg work.

TLDR: Stop being a lazy ass and read.. Reading is not a disease and people need to read as no one reads any damn thing anymore..
[Essential Phone Questions & Answers] bill3508:
I'm doing the same but waiting until the first of the year. They will give you a exchange link to use. It's not a big issue and I like the device overall so if they have some extra time to work out that kink it's okay with me.
[Essential Phone Questions & Answers] mohit1234:
Yeah they sent me the link and said the new shipment with the issue addressed comes in next week.
[SuperSU] Kushal Patel:
I wanted to change my Redmi Note 4 64GB mac address. So rooted my device. I tried to change the mac address using "Change My Mac" and all other application but unfortunately I wan't able to do that. So tried surfing online , I found something called "SELinux Mode Changer". I tried installing it. I granted permission for it using SuperSU and now I get an error pop-up displaying that "App was unable to gain root access" and it says "Superuser manager doesn't allow app to access SU or you don't have root at all. Fix this to use this SELinuxModeChanger!". I need a fix for this. Or is there any method to change the mac address in Redmi Note 4.

I need a solution for this. Pls..

If you have any other trick please suggest me .

:angel:
[Huawei P9 Questions & Answers] FiKsTyLeR:
Hello, straight to the point

My phone currently on L09C432B390

Non rooted, locked bootloader

Im curious is there any huawei cloud in this phone?

When i try to install huaweicloud apk that i found on internet it says package cannot be installed because theres already on the phone

I cant find them anywhere in setting or apps

Any clue?
[Galaxy A3, A5, A7, A8, A9 Q&A, Help & Troubleshoot] mishm:
Hello, i have galaxy a5(sm-a5000), this rom is chinese version and i need to install english version, if i install twrp, can i install english version using twrp? :confused:
[Galaxy A3, A5, A7, A8, A9 Q&A, Help & Troubleshoot] Qingxin Yang:
Yes, you can, but the wifi would be disabled.
[General Questions and Answers] lilymad:
Hello, Everyone

I am Newbie.

I have a device that run Lollipop on 3.10.49 kernel. I want to port Nougat rom (Lineage OS 14). Can I use 3.10.49 lollipop kernel to boot nougat? . Or I have to build the kernel from source?

-CM12 kernel source : https://github.com/CyanogenMod/android_kernel_smartfren_msm8916

Previously, this device was supported by cyanogenmod officially. However, development stops at cm12.1. after Lineage OS, there is no one maintain the device.

Please help... I also want to feel nougat in my device :)
[General Questions and Answers] sasanka@901:
Some os support older kernels. Some not... contact os developer
[General Questions and Answers] lilymad:
Cyanogen team stopped the development because cyanogen was died. Lineage OS not supporting this device (rendang)
[General Questions and Answers] lilymad:
Andromax Q G36C1H (rendang)
[General Questions and Answers] sasanka@901:
Google it
[General Questions and Answers] lilymad:
Solved! The solution is build kernel from source :D
[General Questions and Answers] Amit Kumar R:
How you built the kernel I don't even have the kernel source code.

EDIT: Now I Have :)
[General Questions and Answers] rcky844:
Hello there
[E 2015 Q&A, Help & Troubleshooting] IO ME MEDESIMO:
Hi,

I have a problem with my unlocked surnia xt1524. When i change a rom with the last twrp 3.11r some of my old settings remain(for example the name of the hotspot and the security pass) and itsn't related with the restore of my google account(i tried few times install a rom without restore any backup and the result is the same); other than that the most troublesome problem is that the general performance of the OS decrease after few hours and sometimes in the night the phone goes in bootloop(after that it erase some of my data like account, settings and it restart like it's a first boot of a new rom after wipe BUT with all of third party app installed like telegram or whatsapp, photo, music, video and some of other data).

I tried restore the original system with rsd or mfastboot, but it failed when flash bootloader or gpt(i tried 2 roms: italian 5.0.2 and european 6.0) and after that bootloop. Anyone knows how to fix my phone? Obviously my warrianty is gone

Thanks a lot for the help
[E 2015 Q&A, Help & Troubleshooting] amarc78:
It sounds like your not wiping data before flashing a ROM. You should copy what ever you have on your internal storage that you want to save and format data, not just a normal data wipe, then try reinstalling.
[E 2015 Q&A, Help & Troubleshooting] IO ME MEDESIMO:
I wipe all the partition(including data and microsd) all the time from the wipe button of the twrp. I tried to repair the system partition from the recovery too
[E 2015 Q&A, Help & Troubleshooting] amarc78:
Are you using the official twrp or squid twrp from here? https://xdaforums.com/moto-e-2015/development/twrp-squid-twrp-recovery-moto-e-lte-t3137649

Squid twrp works best.
[E 2015 Q&A, Help & Troubleshooting] IO ME MEDESIMO:
Squid 3.11r
[E 2015 Q&A, Help & Troubleshooting] amarc78:
When your formatting everything in twrp, as long as your not changing the default file system and wiping everything properly, you shouldn't have these problems. System should be formatted to ext4 and data should be f2fs, and always reboot recovery after formatting before you flash ROM. If this is what your doing, I don't know how else to help.