[Samsung Galaxy Note 8 Guides, News, & Discussion] BlakMajick:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:

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Your chat recap

Reference number:

726585455370932013

Chatted on 08/24/2017 at 15:09:38

Verizon

Hi! How can I help you today?

You

I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.

Verizon

Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?

You

Stephen

Verizon

It's very nice to meet you, Stephen!

Verizon

Any customer can upgrade to the new Note 8!

You

We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?

Verizon

There shouldn't be any issue!

Verizon

Do I have permission to access your account so that I can better assist you?

You

Yes

Verizon

Which line are we wanting to upgrade?

You

(Blanked by me)

Verizon

You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.

Verizon

That would go the same as if you still had the Note 7 on your account.

Verizon

You would have to pay off that balance in order to get a new phone.

You

I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.

You

I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.

You

As long as we got another Samsung phone we would be able to upgrade at no penalty to us.

You

This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.

Verizon

Stephen, you may of very well been told this. Did you hear this over the phone or in store?

Verizon

I want to guide you to the right place to get this information!

You

Over the phone from a Verizon rep

Verizon

Let me grab you the number to our Customer Care Specialist to assist with this issue okay?

You

When Verizon bricked my note 7 to force me to turn it in.

Verizon

Note 7 from all over the world had to be turned in for the safety of citizens!

You

They even released a press release stating the same thing!

You

Yeah thats bull****. My phone was never at risk to explode. Never even got warm.

You

Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.

Verizon

I understand you are frustrated. Everyone had to do the same thing!

Verizon

Let me get you that number so you can get in touch with someone who can help.

Verizon

Or I can transfer you here in chat, how does that sound?

You

just give me the number. I need a break from dealing iwth you guys.

Verizon

1-800-922-0204!

You

Thank you.