yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] foopy:
Settings - More - WiFi Calling - Turn on - select Cellular or WiFi preferred. WiFi calling does work well, at least for me on T-Mobile.

I have to say so far I love everything about this phone except the camera. The pics are horrible compared to my iPhone 7 plus. I've had the phone about an hour now so I'm still getting to know it. Good luck to those of you who haven't received yours yet. Personally for me it was worth the wait. Hopefully the camera can be improved with an update later on.
[Essential Phone Guides, News, & Discussion] kirdroid:
Seattle here, camera+phone order, shipped in second batch and came via Indianapolis. Just delivered now and like every time FedEx international always delivers early for me as long as customs get cleared in timely manner. Happy camper here [emoji16][emoji16][emoji16]

Will have to wait till lunch to drive back home and play with it.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Please take this discussion to the first impressions thread. Leave this for us anxiously awaiting folks.
[Essential Phone Guides, News, & Discussion] sickwitit:
Yeah I was ready to give up but like some were saying you just have to wait. Once I saw that real people had it in hand I knew they were right.
[Essential Phone Guides, News, & Discussion] Kevadu:
OK, I'm at a loss. It sounds like some people actually are getting their phones but I'm definitely not one of them.

I completed my purchase on the 19th (waited a bit because I wanted to see reviews). Got the order confirmation but then heard nothing for a long time. Unlike most people here my CC was never charged, and of course I never received any kind of shipping notification.

I did receive that BS email about wanting a picture of my photo ID, which I did not respond to because that was an absurd request and then there was all the speculation about it being phishing on top of that. Essential did issue some kind of apology related to that but I can't even tell from it if they still want that information or not. They apologized for leaking customer information, not for making an absurd request in the first place.

I can't get in touch with Essential at all. Of course their support page is down, but the support@essential.com email address is bouncing mails as well. There is literally no way to contact them.

So I'm about ready to just order it from Amazon...
[Essential Phone Guides, News, & Discussion] LastQuark:
Just glad to see this. Got it!

It came from Japan -> Indianapolis.

Supposedly due for delivery Friday.
[Essential Phone Guides, News, & Discussion] martinezma99:
Phone left Indianapolis and arrived Memphis at 11:57am. No way I'm getting the phone today.

I leave for a trip tomorrow morning so won't see it until Tuesday of next week.

Disappointment after Disappointment with Essential.

FedEx still says today by 10:30am. How bad is their system updating information?
[Essential Phone Guides, News, & Discussion] iLLdWes:
Did your CC ever get charged? reddit was saying that the people involved in the email might get their phones for free.
[Essential Phone Guides, News, & Discussion] graffixnyc:
I created one. https://xdaforums.com/showthread.php?t=3665845
[Essential Phone Guides, News, & Discussion] Kevadu:
No, my CC was never charged. But I'm not optimistic enough to think that means I'm getting it for free...I always interpreted that as meaning I'm not getting it.
[Essential Phone Guides, News, & Discussion] ack154:
I believe that's only the people that shared their info - not if you just received the email. Not 100% sure though. It was based on a tweet from Andy.

But there may still be something they need to verify for these people that received that email in the first place. Of course, without being able to reach support or hearing from anyone, people just don't know that yet, but I suspect that's the case.
[Essential Phone Guides, News, & Discussion] skinnytoo2:
Got it today. Originally was scheduled for Friday delivery. Haven't played with it yet. I'll check in on other thread tonight.
[Essential Phone Guides, News, & Discussion] km8j:
FedEx telling me packages that were in IN got transferred to Memphis for customs
[Essential Phone Guides, News, & Discussion] hondajohn88:
Now I have 6 hours until I actually get it into my hands, but glad it's finally here! And like a few others, a day earlier than originally stated.
[Essential Phone Guides, News, & Discussion] stewa2jm:
If it was just those who got the email I'll take my free phone! BOOM!
[Essential Phone Guides, News, & Discussion] ack154:
I think mine is one of those. Doesn't mention anything yet about customs, but it JUST landed in Memphis from IN not too long ago.
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
Well of course, after a BBB filing yesterday and an AMEX chargeback submitted this morning, I finally got a tracking number with delivery for next Thursday. Looks like a new batch left China the evening of 8/31 China time. I guess by rights I need to cancel the chargeback, but I'm still not happy about the situation.
[Essential Phone Guides, News, & Discussion] Chronzy:
Yes we 3 are in the same boat. Just got to Memphis. My tracking still says 08/31, but I'm sure we're all looking at tomorrow delivery. They deliver until like 8pm though right? So we'll see.
[Essential Phone Guides, News, & Discussion] ack154:
This is honestly why people need some more patience in this whole thing. It's cool you might finally get your phone, but it was literally one more day and you would have gotten the tracking without having to go through all of that.
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
While I understand your point, the total lack of communication on Essential's part is the reason I did this.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Yeap. If I have to return I will do so within the 15 day return period.
[Essential Phone Guides, News, & Discussion] dr_rick13:
Amazon just changed their release date to 9/8 from 9/1. Looks like we have to wait a other week...
[Essential Phone Guides, News, & Discussion] Chronzy:
The plot thickens....
[Essential Phone Guides, News, & Discussion] ack154:
Is that for existing orders or would it be only for "if you place your order now..." kind of thing?
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
Looks like that might just be for new orders.
[Essential Phone Guides, News, & Discussion] barleysoda:
I live in Sacramento. Mine is showing it's been in Oakland since 5am. My scheduled delivery is for tomorrow so it looks to be on time.
[Essential Phone Guides, News, & Discussion] dr_rick13:
Their customer support said they haven't received any inventory. I ordered a few days ago, they're supposed to ship tomorrow. Let's see what happens.
[Essential Phone Guides, News, & Discussion] ack154:
I think what people are expecting (hoping?) is that a batch of blank inventory for Sprint, Amazon, probably Best Buy was part of one of these shipments coming to the US yesterday or today. That would be nice anyway.
[Essential Phone Guides, News, & Discussion] superchilpil:
Anyone else not getting it this week?
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
Mine shipped today, not getting it until 9/7
[Essential Phone Guides, News, & Discussion] stewa2jm:
The support page appears to be back up. Tried to submit a message through the webpage and it failed. Just sent an email and I'm awaiting for the failure return...
[Essential Phone Guides, News, & Discussion] canned_polar_bear:
thanks for the heads-up. i might have to cancel my amazon pre-order since i won't be around to accept delivery. oh well.
[Essential Phone Guides, News, & Discussion] jerflash:
Of yours is in the country you most definitely should get it atleast by monday

---------- Post added at 02:07 PM ---------- Previous post was at 02:05 PM ----------

Looks like mine should be in USA tomorrow based on others here. In JP now. Maybe early next week?
[Essential Phone Guides, News, & Discussion] barleysoda:
It says it's in Indy. I think you will have it by tomorrow.
[Essential Phone Guides, News, & Discussion] stilger:
Same thing I am thinking.. :(
[Essential Phone Guides, News, & Discussion] ack154:
Like someone else mentioned, I would suspect that's a Verizon certification thing. So as soon as that goes through - wifi calling should work (or work with an update). Wifi calling is fine - someone mentioned theirs works with TMobile. So I'd suggest keeping the phone at least until the 14th or 15th day to see what happens.
[Essential Phone Guides, News, & Discussion] barleysoda:
Double post
[Essential Phone Guides, News, & Discussion] djscrib:
GOT IT!!!!!

Just received mine! It's really nice, way smaller than the Nexus 6P. Can't wait to play around with it.
[Essential Phone Guides, News, & Discussion] M@XLOL:
I ordered Monday the 28th. I got tracking indicating Sep 7 delivery ?
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I wish I had the cash to order through Essential lol. Would have most likely received some sort of update by now.
[Essential Phone Guides, News, & Discussion] Raystechworld:
Just confirmed with the Amazon the date has now changed to the 8th for release date on Amazon
[Essential Phone Guides, News, & Discussion] stewa2jm:
Did you reserve the phone? If so, what date?
[Essential Phone Guides, News, & Discussion] ack154:
I went with Affirm for the 0%. Even if I pay it off in a month or two, it was less right up front when they went live.

Then again, that seemed like it was only available for literally a day or two. Which is sad, because I think that would help them with some sales.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
That probably wouldn't have been avaliable to me even if I could sign up. I went with a Sprint order due to the total long term price of 500 something vs 699. It's a pretty significant discount.
[Essential Phone Guides, News, & Discussion] budeone:
2:46 am	In transit	SENNAN-SHI JP <--------------- Bam.. its coming baby!!
[Essential Phone Guides, News, & Discussion] danon.brown:
anyone get a scan out of Memphis?
[Essential Phone Guides, News, & Discussion] isopure:
Ordered/reserved through Essential last

Friday 8/25

, have not received update, card is pending charge(s) for phone + camera, received that ID verification email. Surely the delay now is due to them shipping the phone to me for FREE! :fingers-crossed:
[Essential Phone Guides, News, & Discussion] M@XLOL:
No reservation I just purchased on Monday this week. It says my phone is already moving maybe I'll get earlier
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
If I went through Essential it would have been on the 17th or 16th. You are lucky lol.
[Essential Phone Guides, News, & Discussion] creepinm3:
Sprint just got their demos
[Essential Phone Guides, News, & Discussion] stewa2jm:
Good for you, man. This just annoys the **** out of me. I reserved in June and purchased the day it was offered. Failure all around. Enjoy the phone.
[Essential Phone Guides, News, & Discussion] jerflash:
Oh these are in stores now?
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
If they are in stores I will cancel my current order and go to one. lol
[Essential Phone Guides, News, & Discussion] Ruckus304:
I was wishing it would have gotten on the truck earlier to beat the morning traffic, but hopefully it gets to us early tomorrow morning.
[Essential Phone Guides, News, & Discussion] iLLdWes:
Hmmm i wonder what that means for us who ordered from sprint. Status page says will ship by 8/31. My email says ship ny 9/1, website says 9/8.. Still no tracking info from sprint..
[Essential Phone Guides, News, & Discussion] MarcMaiden:
Mine was estimated for delivery 9/1 but looks like Fedex tried to deliver it today. It shipped on Tuesday. And of course i wasn't home or expecting it. Oh well lol
[Essential Phone Guides, News, & Discussion] ack154:
Not yet.

I wouldn't cancel just yet - they might only have demos on hand. Could be worth a call though. If they have a couple actually available in the store, you might be able to get there early to get one.
[Essential Phone Guides, News, & Discussion] creepinm3:
These are not in store. They finally gave us the demo devices
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Yeah I wouldn't cancel until I know there is one at the store.
[Essential Phone Guides, News, & Discussion] creepinm3:
So, I would assume these are getting shipped soon if these just came from warehouse
[Essential Phone Guides, News, & Discussion] Chronzy:
No; probably due to the fact the remnants of Harvey are right over memphis right now.
[Essential Phone Guides, News, & Discussion] danon.brown:
mine just left. Harvey really did a number on the Houston peeps. Only got a little rain here in Austin.
[Essential Phone Guides, News, & Discussion] tech_head:
9/6 for me.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I've gotten mixed messages from stores. From not having an idea when they will get some, to pre-orders start today/tomorrow.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Ok guys.. I'm checking out of this thread.. Good luck getting your devices!
[Essential Phone Guides, News, & Discussion] largeselection:
I'm in the same boat here. Completed purchase immediately when I got the chance to in my email. Got the confirmation, then heard nothing. My CC was charged in pending, then that went away. I still have been charged successfully for the 360 camera. I have not gotten my shipping notification. I also did receive that request for a picture of my license. Similarly, there seems to be no way to get in touch with anyone in support to find information or just outright cancel at this point.
[Essential Phone Guides, News, & Discussion] stewa2jm:
[MENTION=8518756]Kevadu[/MENTION] Same here too. I've started spamming the twitter feed, commenting with others. I've sent 2 emails since support went live again. I'm doing whatever I can to get someone in more direct communication. Earlier in this thread someone got their confirmation of shipping who ordered the phone on Monday 28 August without a reservation... meanwhile, I got a whole lot of nothing.

I was calm for so long. I wasn't worried as we were all in the same boat. Now, with people getting notification who never reserved, I've lost my patience...

The lack of sleep and fighting with the S.O. probably isn't helping either, let's be honest.
[Essential Phone Guides, News, & Discussion] martinezma99:
I spoke with FedEx customer service. My phone was delayed in Memphis due to weight change. Really?

Edit: It looks like weight changed to 1.70 from 1.76
[Essential Phone Guides, News, & Discussion] Kukaless:
Mine showing a delivery of 9-6

Looks like this is the flight...https://flightaware.com/live/flight/FDX24

Not sure why it will not be delivered until Wednesday...Should be in the States early Friday.
[Essential Phone Guides, News, & Discussion] ack154:
I noticed that on my tracking - that the weight was now different. Don't understand why that would be a delay though - it's the same weight as literally everyone else's package.
[Essential Phone Guides, News, & Discussion] Waverider317:
To those folks whose phone is still stuck in Indianapolis with no movement I just got off the phone with FedEx customer care and they said everything is on track for tomorrow delivery. Hopefully he knows what he's talking about and we'll get movement tonight
[Essential Phone Guides, News, & Discussion] acridity:
If your device is in Memphis then the device will be delivered tomorrow and not today however, due to weather it can be further delayed (Fedex customer service). So chances are it will be delivered tomorrow and not today for the people who have their package stuck in memphis.
[Essential Phone Guides, News, & Discussion] Waverider317:
Mine came in to the states in Indianapolis I'm in Florida what do you think the chances are mine gets delivered tomorrow tomorrow is always its scheduled delivery date?
[Essential Phone Guides, News, & Discussion] budeone:
Is this the flight plan of the plane or supposed to be where the plane is?
[Essential Phone Guides, News, & Discussion] Kukaless:
Both. It's the flight plan and shows where the plane is located in flight.
[Essential Phone Guides, News, & Discussion] jerflash:
Ya that looks like the one. I think they are saying the 6 as a worst case. If it lands tomorrow we will have it Monday.
[Essential Phone Guides, News, & Discussion] slothdabski:
Nope, Monday is a federal holiday
[Essential Phone Guides, News, & Discussion] budeone:
That is pretty fricken cool. So there is a possibility it will be there before wed.
[Essential Phone Guides, News, & Discussion] jerflash:
Ah right.... That's why it's Wednesday
[Essential Phone Guides, News, & Discussion] km8j:
Anyone with the phone checked TMobile calling features? Volte? WiFi?
[Essential Phone Guides, News, & Discussion] tech_head:
How do you know what flight?

Mine is scheduled 9/6.
[Essential Phone Guides, News, & Discussion] eakrish:
well, I got my phone and it is pretty BAD A$$. It works with t-mobile WIFI calling and VOLTE. Thanks for keeping me entertained
[Essential Phone Guides, News, & Discussion] dsamuels39:
Sprint Shipping

Wanted to chime in and let you patient Sprint customers know that I spoke with them a few hours ago and they confirmed that shipping is indeed delayed until 09/08/2017. I also asked why and they said they never received product from Essential. Hope you all enjoy it when you receive it.
[Essential Phone Guides, News, & Discussion] jerflash:
Btw best buy has pulled preorders from their sight staying OOS but really how many orders could there have been?
[Essential Phone Guides, News, & Discussion] slothdabski:
Amazon and Sprint confirmed they never received ANY stock. The same probably applies to Best buy. Doesn't matter how many preorders you get of you have 0 phones lol
[Essential Phone Guides, News, & Discussion] jerflash:
Ha! Well foxxcon is turning them out slower than hoped because the iPhone is coming... Idk what they were thinking launching right before the iPhone. Kinda nuts obviously they will care more about iphone
[Essential Phone Guides, News, & Discussion] ack154:
I did see someone say wifi calling was working - but no word I've seen yet on VoLTE. I'm also TMo and will be able to test some tomorrow.
[Essential Phone Guides, News, & Discussion] chrispayne:
Just received this email from Telus, seems to be in the same boat as Sprint/BestBuy/Amazon:
[Essential Phone Guides, News, & Discussion] Kukaless:
I'm hoping for Saturday delivery. It's still plausible. I can dream right. LOL
[Essential Phone Guides, News, & Discussion] scdoyle:
Note the subtle use of the word "target" in that email... Sounds like they have no definitive date yet so are just pushing it back a week to see what happens.
[Essential Phone Guides, News, & Discussion] ack154:
Mine has left Memphis as of about an hour ago - so tomorrow should be no problem.
[Essential Phone Guides, News, & Discussion] cisoprogressivo:
At this point has at least one of the phone+360camera been shipped?

Has any of the people who got the photo ID email got the tracking number?
[Essential Phone Guides, News, & Discussion] isopure:
I have not.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Holy crap! In finally got a DM on Twitter after all my spamming. Now, let's see if it actually goes anywhere...
[Essential Phone Guides, News, & Discussion] isopure:
What did they respond with in the DM?
[Essential Phone Guides, News, & Discussion] foopy:
VoLTE seems to be working. I made a call with WiFi disabled and the dialer shows the connection "HD" during the call.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Just asked if I started a ticket. I said no, all I have is order numbers and nothing else. Now I wait again.
[Essential Phone Guides, News, & Discussion] isopure:
I'm in the same situation as you, but you ordered earlier than me & at least they reached out to you.
[Essential Phone Guides, News, & Discussion] ack154:
Do you know if you're in a band 12 area and were connected to it? I think I remember reading that's the only TMo band that would do actually use VoLTE since it's data only.

---------- Post added at 06:36 PM ---------- Previous post was at 06:36 PM ----------

That's kind of funny since no one could start a ticket for the last 2-3 days or so.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Just asked to clarify my issue... In sent them a copy of this email:

Where are my products? I have received no communication in nearly 72-hours. I understand the company had issues with the email asking for ID verification and ID sharing. I received that email, though I did not get the replies, nor did i provide personal information.**

It is still not perfectly clear if the original email held any merit, so I have to ask has my payment been fully processed, or was it delayed due to verification issues? I paid through Affirm, so one would assume any identity verification would be on their end, not yours. If the problem is with Affirm, how are you addressing this, and what solution do you offer me as the customer? For your information, Affirm has not responded to any query sent over three straight business days. Your partner is only exacerbating your current problems and shortcomings. If the delay is due to payment and ID verification through Affirm, I expect a very expedient and exacting solution today. This is Essential's partner and I've done everything a customer can do to set up fulfillment of payment.**

Now were at shipping... So, where are we? Why have people whom reserved after me getting their phone and I am not? Is it due to the above? If so, provide me with a solution. When can I expect to receive the device? I would like specific information as soon as possible.**

My order numbers are XXXXXXXXXXX for the PH-1 and XXXXXXXXXX for the 360 Camera**

A friendly suggestion: Pull your CS team together and address these issues both privately and publicly. Your losing a lot of excitement throughout your customer base. Too much of a stall can sink this company.**

Regards,**
[Essential Phone Guides, News, & Discussion] danon.brown:
Judging by the phones on swappa you should have no problem getting it. There is one in Miami.
[Essential Phone Guides, News, & Discussion] stewa2jm:
"We're doing a write-up and sending to our support team."

Woo-hoo, more waiting.
[Essential Phone Guides, News, & Discussion] foopy:
The comment about "No one has credit card charges...." is not true. Mine posted today and is showing on my card balance. It is no longer a "pending" charge.
[Essential Phone Guides, News, & Discussion] Luxferro:
I just got the email to buy the 360 camera for $50 :)
[Essential Phone Guides, News, & Discussion] km8j:
Hmmm.... Don't think I've seen anyone else
[Essential Phone Guides, News, & Discussion] :
I think the Affirm folks count as a charge, doubt they have any reason to show any favoritism to us.
[Essential Phone Guides, News, & Discussion] Raystechworld:
Lux really you got the email saying the cam you can buy now ?
[Essential Phone Guides, News, & Discussion] Luxferro:
Yep, and already purchased it.
[Essential Phone Guides, News, & Discussion] IM0001:
Well, that's interesting.
[Essential Phone Guides, News, & Discussion] Raystechworld:
Wow that's crazy when if I may ask did you finalize your order with them the day you got the email to pay for the phone was it right away ?
[Essential Phone Guides, News, & Discussion] sharrief:
Same here

[IMG="360 Camera order"]http://i.imgur.com/EWeHbav.png[/IMG]
[Essential Phone Guides, News, & Discussion] Luxferro:
Yeah, it looks like they want to send them out together. So maybe that's why the phone didn't ship earlier today, or even earlier.

---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------

Yep, soon as I woke up at 7am EST. I was 1/2 asleep still, and wasn't sure if I missed the opportunity for the camera somehow, since I didn't pay for it then. So spent the rest of the day trying to find out.
[Essential Phone Guides, News, & Discussion] Walkamo:
My card was charged yesterday as well.

Yesterday was pending, today shows up as a completed transaction.

Walkamo
[Essential Phone Guides, News, & Discussion] rubi76:
I got charged yesterday.