yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] 808phoneaddict:
I just ordered mine last night.... I know all you first day ordering people are just getting in your phone now so I'll have to wait a bit...but getting excited reading your guys posts!
[Essential Phone Guides, News, & Discussion] crossen0:
I got my shipping notice for my 360 camera. Anyone else?
[Essential Phone Guides, News, & Discussion] jerflash:
Yup mine is on the move! Probably get it Tuesday based on how shipping went with the phone itself maybe Wednesday latest

---------- Post added at 12:50 AM ---------- Previous post was at 12:39 AM ----------

My Unboxing is live check it out! This hardware is pretty much the best i have ever felt on a phone. [YOUTUBE]qs1Ol-StjYk[/YOUTUBE]
[Essential Phone Guides, News, & Discussion] dpackerz:
Got my 360 cam shipping notice also.
[Essential Phone Guides, News, & Discussion] cturbos:
I emailed Essential 3 times to cancel my order and they charged me again???So now what?
[Essential Phone Guides, News, & Discussion] Raystechworld:
[MENTION=1415675]cturbos[/MENTION] me too they just charged me as well and I send more emails then I can say and no cancellation and no cam either that has been paid for since last week and then the whole email scam BS and Andy on Twitter saying those affected will get a device free of charge ya that's fill of it too they charged me sometime in the middle of the night with no email tracking what so ever
[Essential Phone Guides, News, & Discussion] dr_rick13:
my phone is at a sorting facility 20 mins away but scheduled delivery is 9/7. Anybody know if they can deliver earlier? they won't let me pick it up since it's an airport sort of thing
[Essential Phone Guides, News, & Discussion] hx3:
Anyone know if FedEx allows you to pickup an item at one of their destination sort facility centers? Looks like mine missed the delivery window (arrived there at 6:15 am this morning) and it's only about a 15 minute drive from where at.

Hoping to get this asap, and not Tuesday. I have to make up my mind on whether to keep the Essential or htc U11. The U11 would need to be sent back out on Wednesday in order to get the refund within 30 days.
[Essential Phone Guides, News, & Discussion] jerflash:
They do let you pick up but they open at 9 but theybare already on the truck by then. You can pick up after it's back at the center
[Essential Phone Guides, News, & Discussion] stewa2jm:
What? they charged you twice? Start spamming and DMing their twitter page. Demand a phone call. I did and they finally called me. Then lied to me making bullsh!t excuses and placing blame on Affirm where there was no blame... Sorry, my advice turned into a rant. Spam, DM, demand a phone call.
[Essential Phone Guides, News, & Discussion] tech_head:
It will be delivered Tuesday.
[Essential Phone Guides, News, & Discussion] creepinm3:
Now it's the same for us who ordered via Sprint.

"You get it when you get it" [emoji19][emoji19]
[Essential Phone Guides, News, & Discussion] j1999t:
mine is on the fedex truck for delivery today. shipped 8/31 from china... holy fastness. lets just hope it comes before i have to leave today
[Essential Phone Guides, News, & Discussion] &roid:
Those @$$holes didn't use weekend delivery. Mine ( which I've tried to cancel multiple times) shows weekday delivery.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Same message here.
[Essential Phone Guides, News, & Discussion] j1999t:
have the phone in hand... YAY?
[Essential Phone Guides, News, & Discussion] Kevadu:
Looks like they finally charged my credit card for both the phone and camera today...still no shipping notification though.

---------- Post added at 09:17 PM ---------- Previous post was at 09:15 PM ----------

Looks like they finally charged my credit card for both the phone and camera today. Still no shipping notification though...
[Essential Phone Guides, News, & Discussion] dr_rick13:
damn, the phone is in the Fedex facility in my city but they're not letting me pick it up today. I probably gotta wait till Tuesday. I hate FedEx.
[Essential Phone Guides, News, & Discussion] anandlal:
I got a shipping notification from Essential stating that my camera has shipped.
[Essential Phone Guides, News, & Discussion] Final-Mac:
Yeah, ordered first thing the morning of the 17th through Sprint. I'm more disappointed that there has been no communication from Sprint other than digging around on their site to find the "new" shipping info.
[Essential Phone Guides, News, & Discussion] hx3:
Same here. It's sitting 15 minutes away from me, since 6am this morning. My 30 day return/refund period for my U11 ends Sept 9th, so I'll need to make a quick decision on which to keep in a day or less now.
[Essential Phone Guides, News, & Discussion] dr_rick13:
I actually went to the Fedex facility and they wouldn't give it to me. Said it was part of a big shipment. You think I can request a hold and get it first thing in the morning on Tuesday?
[Essential Phone Guides, News, & Discussion] hx3:
I have no idea.. Haha. That isn't something I've done in the past. I suppose you can call your nearby FedEx delivery center to check on that.
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
I'll make it easy. Keep the U11. I've got both sitting here.
[Essential Phone Guides, News, & Discussion] hx3:
I do love the U11, and I've been using HTC flagships for a long while now. Unfortunately, the U11 is too large for one handed use on my end. I didn't have a chance to try it out before buying it. Going to be a tough call, possibly.
[Essential Phone Guides, News, & Discussion] danon.brown:
you can't request to hold because Essential didn't authorize that. you can do a signature release and they will leave it at your place. after the first attempt you may be able to pick it up at the Fedex location.
[Essential Phone Guides, News, & Discussion] -Michael_:
I do too, and respectfully disagree. Opinions are like @$$holes, almost all of them stink.

Form your own.
[Essential Phone Guides, News, & Discussion] M@XLOL:
I'm hoping the sorting facility next to me (~45 mins) will be able to sort/send for delivery to me on Tuesday the 6th instead of the expected Wednesday the 7th. Fingers crossed ?
[Essential Phone Guides, News, & Discussion] hx3:
I'm sure you'll receive it on Tuesday.
[Essential Phone Guides, News, & Discussion] M@XLOL:
Thanks for the vote of confidence!
[Essential Phone Guides, News, & Discussion] smalltownbird:
Just checking in to say that I ordered 8-19 and have still not been charged despite being told my phone was on the warehouse floor a week ago. No contact from them since. I'm really hoping the Note 8 gets here first so I can send back the essential if I ever get it
[Essential Phone Guides, News, & Discussion] stewa2jm:
I'm still awaiting shipping notice after all the BS they've spewed. I'm moving more and more toward the side of canceling if I can or refusing upon delivery. Just ridiculous.
[Essential Phone Guides, News, & Discussion] going_home:
Paid for mine on 8/17 received it 9/1.

Got a tracking number for the camera, now its on the way, supposed to be here next week.

I see a lot of discontent with Essential out there, but I'm happy with the experience, other than I'm a bit disappointed in the phone itself compared to the S8+.

;)
[Essential Phone Guides, News, & Discussion] dr_rick13:
Anybody have any ideas? It was in my city on Saturday and for some reason it went back to Memphis. I called on Saturday and they told me it would be delivered on Tuesday. ideas??
[Essential Phone Guides, News, & Discussion] stewa2jm:
Recalling all devices in a show of defeat?
[Essential Phone Guides, News, & Discussion] tardis_42:
Anyone else got a camera stuck in export? I think someone at the clearance facility decided to play with taking some 360 video. :P
[Essential Phone Guides, News, & Discussion] scdoyle:
The Memphis update just means they have processed the customs clearance there. The package is not physically there.
[Essential Phone Guides, News, & Discussion] Final-Mac:
I still haven't even received shipping info for it so you're ahead of the game.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I've sent a request to cancel. Reserved 12 June. Ordered 16 August. Fought to get CS to respond when no shipping notice came. When I did get responses they fed me blatant lies. Got the ID email too. They've fully charged me and still nothing.

Add the mounting quality concerns of poor signal on TMO, touch issues, and others, I'm just done. This company is failing miserably.
[Essential Phone Guides, News, & Discussion] slowjogger:
Same here for my camera. Looks just like my tracking info. Supposed to be delivered on Thursday
[Essential Phone Guides, News, & Discussion] &roid:
I finally got a response to my request to cancel yesterday, and they told me that they shipped and "we hope you enjoy your Essential phone"... There is seriously something wrong with these people. What about the cancel, give me my money back and the I don't trust you part of my email...
[Essential Phone Guides, News, & Discussion] stewa2jm:
This is precisely why I want out. The level of incompetence is just too high.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I'm at the brink of cancellation. As much as I want a shiney new device... Maybe it's time to wait for what comes.
[Essential Phone Guides, News, & Discussion] hx3:
Delete please.
[Essential Phone Guides, News, & Discussion] creepinm3:
Three days away from the new shipment date.
[Essential Phone Guides, News, & Discussion] Final-Mac:
I honestly expect Sprints date to change again with no notification like the most recent change.
[Essential Phone Guides, News, & Discussion] creepinm3:
Trust me, you aren't the only one.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Delays or not, with being told blatant lies to try and make themselves look better they've lost me. If I happen to need warranty services, which lately has been true with nearly every electronic device I've purchased this year, I can't trust they'll be honest, forthright, and expedient with the service necessary. For my money, they've completely screwed the pooch. I'll wait for another exciting device... unfortunately, there is nothing out right now that I want to replace my Nexus 6p with.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Yeah what really irks me is the fact that their customer service is just a crap show. Sure, every company has its fair share of bull**** that you have to deal with when speaking to their customer service. However, this situation is different. It needs to be remedied immediately if they want to retain and attract new customers. I've seen countless threads and posts regarding defects and issues all stating that they have not been acknowledged in some form.

In the beginning I kind of blew it off, but now that more time has passed and people are getting their phones I am seriously reconsidering.

Seems like three things happen when receiving their device; One people get a perfect unit and are happy(all speak similarly of the known quirks), two there is a defect and they are fighting to get a response from customer service, or three they want to return and again are having issues with customer service.

Add the layer with Sprint, which honestly I feel I would have an easier time returning the device, there could be even more issues with that. Sprint has mixed customer service as well ESPECIALLY with warranty issues. Their generic response is directing you to speak to your manufacturer. If this was launched through T-Mobile I could see this being less of an issue since they have amazing RMA service and handle it all for you, but a Sprint launch combined with the dead air Essential gives at the moment means its not looking too good.

I am honestly waiting until the 8th, if I don't see a shipment I am cancelling. Even Sprints order status page actively directs you to cancel if you have the backlog message...
[Essential Phone Guides, News, & Discussion] Kukaless:
Finally got my phone in hand. It's better than I thought and worth the wait in my opinion.
[Essential Phone Guides, News, & Discussion] Raystechworld:
I had to buy one off of swappa good deal mine came out of my account Friday and I was promised today I would have a shipping notice and nothing yet
[Essential Phone Guides, News, & Discussion] Azdian:
Got an email after I emailed them "multiple times" asking to cancel my order
[Essential Phone Guides, News, & Discussion] stewa2jm:
Received a similar email, and another that just said they were "reviewing [my] order..."

I'm so sick of the these BS statements of "will ship soon," "next so many days," and so forth. I've requested cancelation. You've sent me nothing, you've shipped nothing, I'll be refusing the package from FedEx, so save the money on shipping and give me my money back.

Maybe we need a different thread, "Cancelation Waiting Room," "Waiting on customer service response," or "Essential lied to me and now fighting to get away form this company and will need to call a lawyer soon just go get my money back..." Something like that...
[Essential Phone Guides, News, & Discussion] isopure:
Two separate pending charges for both phone/camera since 8/25. One set of pending charges finally charged on 9/2. No order update email after I sent them a message last week. Expecting shipping tracking numbers this week, but also not holding my breath.
[Essential Phone Guides, News, & Discussion] smalltownbird:
I still have no charge to my card and no response to my emails. It like I don't exist to them yet I have an order page stating I ordered.
[Essential Phone Guides, News, & Discussion] creepinm3:
The way I feel right now, I'm about to cancel and get a Note 8. People are getting theirs now and the release date is 9/15.
[Essential Phone Guides, News, & Discussion] Final-Mac:
I figure I'll give them till the 8 to to ship. With how early I ordered through Sprint I should be at toward the top of the list for shipping. If not I'm probably gonna cancel for the Note 8
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I probably would hold off on getting anything new if I cancel. I was excited to get this phone, but not as much anymore. I'm tired of touch-wiz. LG will **** the bed, even though the V30 looks really appealing.

I'll see when the 8th rolls around.
[Essential Phone Guides, News, & Discussion] cturbos:
I have sent 7 emails asking Essential to cancel my order and issue a refund(They Charged me TWICE)....The only thing I got is an automated email response!!!!

Any idea how to go about it?
[Essential Phone Guides, News, & Discussion] Azdian:
They shipped my phone, I got the tracking number now.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Spam the crap out of them in Twitter, DM them, and also demand a phone call. You'll still get a runaround. I did this for payment processing and shipping last week. Actually got a phone call full if lies, and still no shipping. But hey, they finally got paid! I've now demanded cancelation. No response. ... This company blows.

---------- Post added at 09:21 AM ---------- Previous post was at 09:21 AM ----------

Congrats, and I hope your phone is perfect. If not, good luck getting service for it.
[Essential Phone Guides, News, & Discussion] dsamuels39:
Got my Sprint order tracking number this morning saying the phone shipped! Woohoo!
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
When did you preorder, and around what time?
[Essential Phone Guides, News, & Discussion] asarjip:
I called Sprint this morning to cancel and they told me the system wouldn't accept it since it has already "processed". The only way to cancel now is to refuse shipment.

I don't have the will power to refuse it and I just bought a LG G6 from Swappa!
[Essential Phone Guides, News, & Discussion] jerflash:
My camera is coming tomorrow. Then I can finish my review.
[Essential Phone Guides, News, & Discussion] creepinm3:
[emoji102][emoji102][emoji102] how the hell?
[Essential Phone Guides, News, & Discussion] dsamuels39:
I pre-ordered on 08/24 and received the email confirmation it shipped this morning at 8am MST.
[Essential Phone Guides, News, & Discussion] creepinm3:
This is what everyone is told right now.

From our information at this time from the manufacturer, it will ship by 9/8 for the pre-order and once a tracking number gets assigned, it will be delivered within 3 business days after that. That would be the estimate and it can be a few days early in some cases as well, but I would not want to misinform you.

You will get an email as soon as it is assigned and it is added to sprint.com/myorder as well.

---------- Post added at 11:01 AM ---------- Previous post was at 11:01 AM ----------

Tf ? I ordered before and still waiting UGGGGGHHHHHH
[Essential Phone Guides, News, & Discussion] Final-Mac:
Wow...glad for you but very disappointing. I preordered with Sprint at 10am on the 17th and still nothing.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Deja Vu
[Essential Phone Guides, News, & Discussion] Dimak_11:
Did anyone else get a shipping confirmation from Sprint, or is dsamuels39 the only one?

...preordered mine from Sprint on 8/23, and no love here either.
[Essential Phone Guides, News, & Discussion] creepinm3:
So far he's the only one. Ordered 8/19
[Essential Phone Guides, News, & Discussion] Final-Mac:
Grrrr
[Essential Phone Guides, News, & Discussion] dsamuels39:
Here is the email I received from Sprint this morning.
[Essential Phone Guides, News, & Discussion] Final-Mac:
Wow, this is a disaster no matter who is shipping the phone :(
[Essential Phone Guides, News, & Discussion] Gogh_Hardt:
Glad you got your tracking! Glad at least there is some movement for people that ordered from the retailers. I pre-ordered my phone on 8/30 in a sprint store. I've been lurking on this particular thread for a while hoping to see some movement from sprint since their customer service is a completely mixed experience!

Hoping that the information online about the essential phone shipping BY 9/8 is not exclusive to online orders only.
[Essential Phone Guides, News, & Discussion] chrispayne:
Email from Telus just now
[Essential Phone Guides, News, & Discussion] crossen0:
I tweeted directly at them and they sent me a DM via Twitter. That was after a few unanswered emails.
[Essential Phone Guides, News, & Discussion] cturbos:
DM

They just DM'ed too...hopefully it will get resolved shortly.
[Essential Phone Guides, News, & Discussion] crossen0:
This is what I was told via email. Funny that she mentions their confidence in this phone exceeding my expectations even though it's already failed to meet them lol maybe next year... After other people have received them and if their CS improves - if they last that long.
[Essential Phone Guides, News, & Discussion] cturbos:
crossen0

Good news,even though i have not received any confirmation for delivery ...it'll be sorted out soon...I'll keep the forum posted.
[Essential Phone Guides, News, & Discussion] Raystechworld:
Ya right lol I got a email too today saying that mine was in the last stages of shipping and they would try to cancel but it might not go thru being it may have shipped ya right lol
[Essential Phone Guides, News, & Discussion] stewa2jm:
SMH. Same ol' B.S. If you didn't happen to be part if the lucky few who actually got that first batch of shipments, you're screwed! ... Or maybe the poor signal, touch insensitivity, and so forth wasn't worth it...
[Essential Phone Guides, News, & Discussion] isopure:
My orders are now Processing...instead of the dead Tracking link. Progress. Won't get hopes up for Friday delivery.

---------- Post added at 10:22 PM ---------- Previous post was at 10:21 PM ----------

Or the 2nd, 3rd, 4th batches have even better build quality. :)
[Essential Phone Guides, News, & Discussion] 808phoneaddict:
mine changed to processing too!! altho, not sure what that means in terms of waiting time....
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I also have a processing status for my order on Essential. I really hope my 360 camera doesn't get in before the actual phone.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Mine says processing too. Hopefully that means processing my cancelation.
[Essential Phone Guides, News, & Discussion] isopure:
I'm expecting them to arrive together at this point.
[Essential Phone Guides, News, & Discussion] ImMurtagh:
I am hoping along with you, but I did note my the shipping notice for my camera had a .3 pound weight, and looking back in the forums, the phone shipped at .66 pounds. Not panicking yet, but I am realistic enough things might have gone off the rails again.
[Essential Phone Guides, News, & Discussion] smalltownbird:
Mine says processing now as well even though I got an email saying they would try and cancel
[Essential Phone Guides, News, & Discussion] 808phoneaddict:
all you folks who it now says "processing", when did you guys order?

I ordered 8/31 i believe....
[Essential Phone Guides, News, & Discussion] alaseer:
Mine went to processing instead of tracking and guess what ? They refund my money and the phone will be free since i have received the phishing email (prove of ID) according to Andy Rubin ?
[Essential Phone Guides, News, & Discussion] creepinm3:
All the processing and Sprint still out here playing games.
[Essential Phone Guides, News, & Discussion] Raystechworld:
Ya I thought I was getting for free also and ya that didn't happen either
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Yeah after seeing the durability test that JerryRigEverything did I kind of feel like I should wait until the 15 day period to return it rather than cancel it right away.

Just wanna get that thing(heh..) in my hands already :eek:.
[Essential Phone Guides, News, & Discussion] creepinm3:
Do you have a link for that? Almost convinced myself to get a Note 8 today.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
https://www.youtube.com/watch?v=H9QxIvm7T90

It pretty much points out what is pretty obvious by the materials the phone is built out of, but it inspires confidence.
[Essential Phone Guides, News, & Discussion] isopure:
Placed order on Friday 8/25. Two sets of pending charges, (one set still pending, the other charged on 9/2).
[Essential Phone Guides, News, & Discussion] Gogh_Hardt:
You aren't lying! Same boat.

Went into sprint today to check out the demo they had. I'm not gonna lie....Played around with it for like 10 minutes and that device feels perfect for someone switching from an iphone.

Lowkey was trying to get the sprint reps to let me take their demo as my pre-order lol.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I should go check one out for myself.
[Essential Phone Guides, News, & Discussion] cisoprogressivo:
I've ordered the phone the August 16th and a few days later the camera. Still no news from both the order. Do I have to worry? Someone else in my situation?
[Essential Phone Guides, News, & Discussion] soundneedle:
I got the same BS about "almost ready to ship"....we'll "try" to cancel but it might be too late. Barf. That was a week ago. Still no update. They got my money on 9/2---without any communication of an actual ship date (or even estimated ship date). Got nothing.

Tonight I disputed the charge on Discover. Provided several emails requesting cancel along with their BS stalling tactics.
[Essential Phone Guides, News, & Discussion] sbong:
Yup..same situ
[Essential Phone Guides, News, & Discussion] Final-Mac:
The back-moon color is no longer showing on Amazons site being sold from Amazon. Just secondary sellers. As of 8:00et