yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] slothdabski:
Proof or it didn't happen ;)
[Essential Phone Guides, News, & Discussion] areyes163:
Nice. Nothing here yet. When did you order
[Essential Phone Guides, News, & Discussion] daviddem:
Sorry, it was something else.
[Essential Phone Guides, News, & Discussion] km8j:
+1, proof or it didnt happen
[Essential Phone Guides, News, & Discussion] areyes163:
[emoji30]
[Essential Phone Guides, News, & Discussion] km8j:
Congrats, you are single-handedly responsible for the strokes of 500 people on this thread.
[Essential Phone Guides, News, & Discussion] anandlal:
I'm gonna look at the glass half full... They decided to delay the shipping so that it ships with Android 8.0 [emoji2]
[Essential Phone Guides, News, & Discussion] maverick96:
Hahaha yeah right. They cant even respond to customers, let alone update the phone
[Essential Phone Guides, News, & Discussion] isopure:
Just tweeted by Essential:

We're beginning to ship Essential Phone! Please look out for an e-mail today with tracking info. We appreciate everyone's patience!
[Essential Phone Guides, News, & Discussion] ninjadick:
I responded to the email as well and told them to cancel it immediately... I'm going to assume that they won't actually cancel it and I'll get my phone as scheduled in 3 weeks.
[Essential Phone Guides, News, & Discussion] slothdabski:
Supposedly shipping today

https://mobile.twitter.com/essential/status/901184663544152064
[Essential Phone Guides, News, & Discussion] km8j:
Meh... We will see.

---------- Post added at 04:59 PM ---------- Previous post was at 04:56 PM ----------

Here is the burst to everyones bubble: https://www.cnet.com/news/essential-phone-ships-after-two-missed-ship-dates/

The emphasis was mine.
[Essential Phone Guides, News, & Discussion] maverick96:
No chance they're actually canceling our orders. Hopefully we actually receive them. We'll see

---------- Post added at 04:02 PM ---------- Previous post was at 04:02 PM ----------

Waves means most of us wont see a thing today. MAYBE on Monday
[Essential Phone Guides, News, & Discussion] slothdabski:
They'll send one email and one phone in an attempt to save face
[Essential Phone Guides, News, & Discussion] tech_head:
Not holding my breath.
[Essential Phone Guides, News, & Discussion] kirdroid:
Exactly it's crazy people think they will ship Android 8 update anytime soon. I know it's basically stock Android phone but I think they will take 2 or 3 months before they update to Android 8. They have resolve the current software issues and who knows what else they are dealing with internally.

---------- Post added at 02:10 PM ---------- Previous post was at 02:09 PM ----------

Won't be surprised if this actually is the case [emoji23][emoji23][emoji23]
[Essential Phone Guides, News, & Discussion] spotmark:
I look at this as great news. At least they're communicating now. If I don't get my tracking number until Monday or Tuesday, that's fine with me. Still looking forward to getting to coolest phone to come down the pike in a few years. :)
[Essential Phone Guides, News, & Discussion] DonJuan23:
My thing is don't say I can't cancel two days ago because the phone is shipping in 48hrs and already prepped to go, then 48hrs later send me this.

"We understand your frustration and concerns. The team has taken a look at our warehouse and determined that there is still an opportunity to cancel your order. Our sincerest apologies for any previous messaging to the contrary.

However, We are very close to shipping your order out. We are certain you will be satisfied once you have it in your hand. The Essential Phone is a beautiful device that we can confidently say will exceed your expectation should you choose to keep your order. However, we understand if you would like to proceed with the cancellation. If so, please provide your order confirmation number and the email associated with the order and we will do our best to cancel you order. Have a great day!

Sincerely,

Samuel

Essential Customer Experience Team"
[Essential Phone Guides, News, & Discussion] km8j:
This might just be internal miscommunication with all the chaos. OR they tweaked the policy at the end given the issues to allow some people to cancel and they messaged it in a confusing way.
[Essential Phone Guides, News, & Discussion] barleysoda:
Not feeling the love for this phone anymore. The waiting is one thing and the broken promises another but the lack of communication and the vague replies from their CS just to buy time is very troubling. Obviously if they can't just come out with exactly what the delay is and give a new shipping date then something is truly not right with this company and they are hiding something. I can now only assume the support and updates for this phone going forward will be filled with more lies and broken promises.

---------- Post added at 02:40 PM ---------- Previous post was at 02:32 PM ----------

Another thing to consider is that they are disperatley trying to fix the camera issues before they ship the phone. It's one thing for a few media reviews to ding the camera but it's huge problem of the masses are complaining about the camera and sales come to a halt. Obviously the fix wouldn't be on the phone but if the update was waiting for you soon as you first powered it up then that would go a long way towards putting the bad camera reviews to bed. It would also explain why we get nothing but "any day now" responses from CS while Engineers are in the lab for the past three days straight with the order from Rubin..."fix it or find another job"!!
[Essential Phone Guides, News, & Discussion] worldsoutro:
That's laughable if that is the case. It should have never even gone out to reviewers until the camera was sorted out. Some reviewers stated after taking three pictures straight the camera app froze.

I don't take many photos but I am paying a premium price so I expect the camera to show.
[Essential Phone Guides, News, & Discussion] rootdude:
Tracking Info?

Anyone got some tracking info? Where is it coming from? What service did they use?

FML, I still don't have any tracking info.
[Essential Phone Guides, News, & Discussion] maverick96:
There are NO tracking numbers
[Essential Phone Guides, News, & Discussion] tech_head:
I don't have any tracking.

My card has the pending transaction on it.
[Essential Phone Guides, News, & Discussion] parusia:
I totally agree with you. I'm happily waiting for this device and doesn't matter if they are going to delivery Monday, Tuesday or even on September 1st.
[Essential Phone Guides, News, & Discussion] wlchan3:
Just got this

"hanks for your response. We haven't been given an exact timeframe, but you will receive a tracking confirmation email as soon as that information is available. Did you happen to receive a follow-up email for the 360 Camera? We have begun taking orders for it and I just wanted to make sure that went out to you. Have a nice day."
[Essential Phone Guides, News, & Discussion] anandlal:
Same here. The main reason we are pissed off is because this phone looks great and we are all anxious to get it. The lack of communication and missed timelines only add to our anticipation which leads to frustrations... Once we have the phone in hand, we would probably never visit this thread again! Lol!

Hang in their mates, no need quitting when the finish line is in sight. We have been waiting since the May announcement, we can do 1 more week! Team effort guys! Let's do it!
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I sure hope that all this complaining didn't take stock away from Sprint to fulfill direct orders from Essential :p .

Just got this from sprint:
[Essential Phone Guides, News, & Discussion] creepinm3:
Straight from sprint....

-------

This is becoming a nuisance. I can understand not being on time. But for numerous other people to have these devices is absurd.
[Essential Phone Guides, News, & Discussion] isopure:
The phones for Sprint are different from the unlocked models sold on essential.com.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
It's a joke lol.
[Essential Phone Guides, News, & Discussion] jerflash:
Not really. When you turn on a fresh phone for the first time with a Sprint Sim it downloads a Sprint account app and that's it.
[Essential Phone Guides, News, & Discussion] kirdroid:
Start complaining to Sprint [emoji23][emoji23][emoji23]
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
My estimated ship date moved one day, from next Thursday to next Friday. Not a big deal. Most likely getting this device mid september by the looks of this lol.
[Essential Phone Guides, News, & Discussion] dantes5823:
Moves one day today. Monday moves a week. Then the riots start lol. I'm getting antsy and I only just got on the essential hype train. I hate my s8 with a burning passion so the essential phone needs to get here asap.
[Essential Phone Guides, News, & Discussion] tsquare2112:
Maybe that's what they meant in their tweet about shipping, they are now shipping to Sprint.
[Essential Phone Guides, News, & Discussion] artiemon:
Where's Pavlov?

Lots of growling and barking, then we all heard the can opener. Got quiet and sat obediently waiting for the dish to be set down.
[Essential Phone Guides, News, & Discussion] creepinm3:
This one?
[Essential Phone Guides, News, & Discussion] maverick96:
He's joking. I hope. Lol
[Essential Phone Guides, News, & Discussion] km8j:
Who has bets not a single one ships today
[Essential Phone Guides, News, & Discussion] tech_head:
Not a one.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Definitely.
[Essential Phone Guides, News, & Discussion] maverick96:
I'm still praying they cancel mine and refund me

---------- Post added at 06:16 PM ---------- Previous post was at 06:15 PM ----------

Zero shipped until Monday.
[Essential Phone Guides, News, & Discussion] itstee:
7 business from the day you requested the cancellation.. [emoji39]
[Essential Phone Guides, News, & Discussion] jerflash:
My boy Mike Fisher just uploaded he's review. Saying all the things that we are all thinking...

https://youtu.be/xywcBJuV7tk
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
May 30th.
[Essential Phone Guides, News, & Discussion] kirdroid:
I'm with other folks, don't think they ship anything today. Another false promise IMO.
[Essential Phone Guides, News, & Discussion] maverick96:
https://youtu.be/V388Wo3mj7s

---------- Post added at 06:32 PM ---------- Previous post was at 06:32 PM ----------

That's the review. He doesn't seem to like it and basically says the camera sucks.

---------- Post added at 06:33 PM ---------- Previous post was at 06:32 PM ----------

Haha. I haven't gotten any response since sending the cancellation email hours ago. After they sent me theirs saying I could cancel now.
[Essential Phone Guides, News, & Discussion] km8j:
Yes we will get them this date next year
[Essential Phone Guides, News, & Discussion] slothdabski:
Anyone get an email? Or are they essentially full of ****?
[Essential Phone Guides, News, & Discussion] IM0001:
Man you guys are hilarious. I hope everyone here is never late for any occasion ever when they say they plan something at a specific time and place. Heaven forbid.

From the looks of things and considering how late they seem to be working, they are messing with the shipper from the source (Not within this continent I'm sure.) and even though we are not getting our phones this week, they will be on the move this weekend to more than likely arrive Monday/Tuesday.

With only 100 people in their company. I know exactly the last minute panic these people are probably going through to get their product out. I've seen it before and will see it again and again.
[Essential Phone Guides, News, & Discussion] worldsoutro:
I expect Andy Ruben to personally deliver it to me
[Essential Phone Guides, News, & Discussion] itstee:
I'm never late for an appointment, or events. I'm always on time or early because I don't like to be late
[Essential Phone Guides, News, & Discussion] bigbossc:
We are not corporations, and this company has been late on multiple occasions... from your looks of things comment, you want to justify your nonsense comment with a assumption...because you dont know what they are doing, well we know not communicating really at all until a tweet.

You also dont know how many people they have, or what contracts they have for the whole supply chain...because obviously its not a public company, and its funny you have seen this...but with oneplusone besides the crap invite...they shipped on time and communicated, MS with windows phone communicated and shipped on time, samsung, htc, LG, and even blackberry...so stop being a apologist for there continued lack of communication and delivery. What a tool, you must be one of those 100 plus employees
[Essential Phone Guides, News, & Discussion] kirdroid:
Nothing wrong in expressing disappointment and anger when deadlines are not met multiple times for $700 device.

What happens if you send the device few days or couple of weeks past return period because you got busy with something else etc. I bet they are not understanding and will take the device back.

Either way we will get our phones and the delay is fine, but they should handle it in a better way. Hopefully they learn and become better in the next release or going forward.
[Essential Phone Guides, News, & Discussion] kmoney059:
I agree. Also I work for a company that ships via FedEx and it can be 11pm to midnight before FedEx picks up our shipments to go out so there is still some hope right?
[Essential Phone Guides, News, & Discussion] IM0001:
I just find that trying to hold a company that is just starting out, to the same standard as multi billion dollar corporations levels of timing and standard, means every, single, small business is doomed to fail since they can never hope to achieve the same level of expectations.

I am not apologizing, I just realize what a business of 100 is capable of achieving vs a business of 100,000. OnePlus also has the bonus of being a part of Oppo which is no small business in itself so using them as an excuse on the same level is stupid.
[Essential Phone Guides, News, & Discussion] km8j:
Impossible unless they ship today overnight which they won't do either of those
[Essential Phone Guides, News, & Discussion] bigbossc:
Again you dont know how many they employ, you are assuming...which is a trait of being stupid. You also must know the those supposed 100 people dont do this all alone, they work with people in the supply chain... this is pretty standard, even Apple has partners in the supply chain to deliver the iPhone, but i only have a MBA, you with your assumptions.... nothing close i bet.

I used OnePlus because they are new, they have admitted to being a very small company and a small operation.... even though they are apart of Oppo, which unlike you is fact and said, and not a assumption. So you dont realize anything, you assume about things, and you post it to sound like you have sense, when in reality your assumptions just make you look stupid to anyone with a brain.

And i like the example someone said, if you return the phone late, i wonder if they will be as understanding as you? heck why even have a return date, just let people call and do it on a case by case basis because "stuff" happens right. NO, so like with EVERY deadline they have put out, they have missed...and idiots like you will apologize, and defend, and if you dont work for them, you should apply for being a tool.
[Essential Phone Guides, News, & Discussion] ndonnine:
I think you're missing the point of everyone's anger obviously anyone still complaining got over the initial delay of 3 months and still has an order in. Everyone current still waiting is pissed off about the poor communication from this company. It's difficult for a startup as it is, but when you get hypes this much and you can't even communicate to your first customers it makes you look like a bunch of scam artist or amateurs. Pick your inference.

---------- Post added at 08:23 PM ---------- Previous post was at 08:19 PM ----------

With the impulsive and childish way you attack his/her poorly designed argument I doubt you have an MBA from a reputable school. Also, having an MBA doesn't mean you have a brain. Didn't you know, Masters are the new Bachelor's . Be kind or get over yourself. Pick one.
[Essential Phone Guides, News, & Discussion] rootdude:
I sincerely hope the leaked HDR+ Pixel Camera runs on this thing. Looking at those photos makes me think I made a huge mistake.
[Essential Phone Guides, News, & Discussion] pauljpereira:
Plus Essential IS in fact one of these billion dollar corporations (> 1Bn) regardless of how many people they employ. Problems like this are not caused by people not working hard but by lack of leadership, lack of a customer centric culture, poor logistics etc. Look at Elon Musk.... I don't think he ever delivered anything on time but at least he keeps everyone informed and more or less happy. All Essemtial needs to do here is to be transparent about whatever challenges they're facing. Pretty sure most people here would be understanding.
[Essential Phone Guides, News, & Discussion] Goronok:
It does. One review mentions it and posted samples. Can't remember which.
[Essential Phone Guides, News, & Discussion] jerflash:
It does in Danny's hands on

https://youtu.be/DWFcZbVKGFM
[Essential Phone Guides, News, & Discussion] kmoney059:
I wonder how many people at the even tonight are going to not care about the phone and are just going to ask "when is it actually shipping " all night...
[Essential Phone Guides, News, & Discussion] maverick96:
Exactly. Let us know what's up. Don't promise then not deliver and just stay silent about it
[Essential Phone Guides, News, & Discussion] wlchan3:
Maybe they shipped usps?
[Essential Phone Guides, News, & Discussion] maverick96:
LMAO. Hahahahaha
[Essential Phone Guides, News, & Discussion] &roid:
Meh...
[Essential Phone Guides, News, & Discussion] jerflash:
Hey my delayed hands on with the essential phone is finally up! Lost some footage so its a little rough for most of my videos but enjoy!

[YOUTUBE]MIgWaUhO0GI[/YOUTUBE]
[Essential Phone Guides, News, & Discussion] km8j:
What happened at the event? Anyone get real info
[Essential Phone Guides, News, & Discussion] maverick96:
Curious as well
[Essential Phone Guides, News, & Discussion] tech_head:
The issue is not about the shipping.

The issue is about communication.

Set expectations and if something changes inform those that need to know.

If you have taken people's money you now have a responsibility to keep them informed.

Going dark doesn't cut it.

Also, they are one of those billion dollar companies. They have an estimated value of about a billion based on money that has been infused.
[Essential Phone Guides, News, & Discussion] worldsoutro:
My email must be down because I didn't receive a shipping notice
[Essential Phone Guides, News, & Discussion] pauljpereira:
Not sure iif folks at Essential are really this clueless or if this is a some form of strategy that mere mortals can't understand.... How can they go public with "we're shipping today" and answer a customer this way? It's a joke.

Emily (Essential Products, Inc.)

Aug 25, 18:26 MST

Hi Paul,

Thanks for writing in. Though I don't have any new information to share, we take all feedback seriously. I'll pass your thoughts to the team. I hope you have a nice evening.

Sincerely,

Emily

Essential Customer Experience Team
[Essential Phone Guides, News, & Discussion] kmoney059:
I'm curious if we get more info after the even it goes on till 8pm Pacific time so it's right in the middle
[Essential Phone Guides, News, & Discussion] worldsoutro:
Hahaha!
[Essential Phone Guides, News, & Discussion] maverick96:
Whatever morons Rubin put in place to handle CS for his company are single handily destroying its reputation and trustworthiness. Flagship prices should have flagship CS. You can pay $699 for an iPhone and look how excellent their CS is. Zero shipping notices today. Again, as promised. Why would a silly event deter their shipping? Unless they only have like 10-15 people that ship and they're all at the event.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I'm checking out of this thread. See you all when I have my phone. Too much whine being passed around. I get the bad communication, but nothing indicates that they won't ship.
[Essential Phone Guides, News, & Discussion] dca1970:
+1
[Essential Phone Guides, News, & Discussion] pauljpereira:
Whine or wine? :) Truth is so far they misled customers via email, took our money and today went on public media and lied to everyone else.... It's a $699 phone.... But I would feel the same way if this was all about a pair of cheap socks....
[Essential Phone Guides, News, & Discussion] dca1970:
Just came from the LA event. there is a sign at the exit, with a fedex mailbox, it says "before you leave, please factory reset device, put in box, add shipping lable and place in mailbox, thank you"
[Essential Phone Guides, News, & Discussion] km8j:
Lol every indication says it won't ship. I.e no one has received a notice
[Essential Phone Guides, News, & Discussion] kmoney059:
I don't want a used event phone ?
[Essential Phone Guides, News, & Discussion] maverick96:
Still getting BS run around. Even after they told me earlier they could cancel. Ridiculous
[Essential Phone Guides, News, & Discussion] &roid:
Shouldn't be rocket science to cancel an unshipped order...
[Essential Phone Guides, News, & Discussion] itstee:
You'll get an email stating they tried everything they could to cancel your order but they were not successful because your phone is about to ship.......
[Essential Phone Guides, News, & Discussion] rubi76:
We are all protected by our credit cards. If this phone is not for you or it doesn't ship on time, you are not risking anything. I agree poor communication is the issue here, but from a new company with 100 employees it is expected. At the end of the day they are 60 days late.. Not great to hear but if you can't take it, you didn't lose a dime. Hopefully they will fix their customer service. I am more concerned about the photo quality being hit or miss, and anxious to get this beautiful device and test out the pixel camera software. So let's all chill and hope to have the device next week, but mostly hope that it turns out to be a great phone. Cheers guys!
[Essential Phone Guides, News, & Discussion] charlatan01:
Yep, ditto. Its a startup shipping their first product... Gotta expect some wrinkles.

They may lose me if they dont start shipping by the time the Nokia 8 comes out...
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Press Parties... Review units have been sent out. Reviews have been published... Just too much on the line for them to suddenly delay for another month. It has to be a logistics issue that caused this delay.
[Essential Phone Guides, News, & Discussion] maverick96:
I cannot for the life of me even get them to cancel my order. I've sent at least 10 emails. Called 4-5 times which is nothing more than an answering machine.
[Essential Phone Guides, News, & Discussion] :
Ha! We all knew they weren't gonna send crap today.
[Essential Phone Guides, News, & Discussion] rubi76:
Go through your credit card and enjoy the free phone...
[Essential Phone Guides, News, & Discussion] worldsoutro:
I tried cancelling as well and got the same response
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Everyone relax... Its okay to be upset, as well as unfazed. No reason to take things personal.
[Essential Phone Guides, News, & Discussion] IM0001:
Another potential is they phones have shipped, but the shippers tracking numbers haven't been sent to Essential to be sent to customers yet. It's entirely possible that you could get the phone before you even get a tracking number.

And the reason Essential isn't going to say anything like "Were still waiting on the shipper for X" is because they don't want to throw any of their partners under the bus if it is the case. That's a great way to loose any sort of shipping discount deal you may have.

The golden rule applies to bushiness communication as well.

If you have nothing good to say, best to not say anything at all.