yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] kirdroid:
Here is tracking details of my z2 force which delivered last week via FedEx from China. Was stuck at customs in Memphis from Saturday till Wednesday. Happens regularly with crappy Motorola but other companies which ship from China via FedEx I don't see this issue. If there are no custom import delays at Memphis I bet most of you who got tracking will get on Wednesday itself.
[Essential Phone Guides, News, & Discussion] stewa2jm:
If he calls you back, you direct him to this thread and tell him we should all get priority!
[Essential Phone Guides, News, & Discussion] ttjoseph:
Seems like there was export paperwork at Shanghai, and some "In transit" events, but no such things have shown up on my tracking page. Hmm...

Presumably there has to be export paperwork done at HKG, unless Foxconn has streamlined the process to have it done at their facility. The HKG-MEM flight in progress was originally scheduled to depart at 9:40pm - 40 minutes after the phones left Shenzhen. Seems like a tight fit.

So I've revised my guess - I think the phones are on the ground at the moment but will be on the Tuesday 10:22am flight, for Thursday delivery.
[Essential Phone Guides, News, & Discussion] hx3:
I just ordered the black Essential from Amazon. Says it'll be shipped out on September 1st, but we'll see how that goes. I do really wish the white version was available now, because I'm returning my HTC U11 after 20 days of purchase (too big for one handed use, very slippery and fragile). Other than that, the U11 is a stellar phone.

Love the design, size, ruggedness, stock Android and unlockable bootloader with the Essential. Hopefully we'll see some great development. 128GB storage is nice, but I'll miss not having a MicroSD slot. And hopefully the Essential has good audio (besides the mono internal speaker) for earbuds/headphones/Bluetooth audio in my car. V4A would probably be great with it. Any idea if the 3.5mm to USB-C adaptor has a DAC built-in?
[Essential Phone Guides, News, & Discussion] tlxxxsracer:
I sent an email regarding tracking for my phone and camera order.. This is the response

Thanks for writing in. Orders were shipping out from Saturday, it was the weekend however and you should be receiving your confirmation. The Phones are being shipped first since they are ready! Have a great day!

Sincerely,

Poonam

So... the cameras are not ready contrary to what the purchasing email stated?
[Essential Phone Guides, News, & Discussion] ack154:
I just sent an email today as well. If I get that canned response **** from them, they're getting another email back for sure.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Old news. Went through all of the same stuff, same emails, this morning. You'll get the same response.

Poonam, I think, is giving all the information she has. She seems frustrated in my exchange with her as well.
[Essential Phone Guides, News, & Discussion] LastQuark:
Seriously folks, contacting Rubin? It's not going to help. He's already busy as he is pushing all these shipments out. I'm sure he is under extreme pressure right now. These delays are well documented all over the news. If any, contacting him can only delay our shipment even more.

These are some of the things we have to live with when purchasing items from unknown or new companies. In my case, as big as DJI is, they also had shipment issues when they first released the Mavic Pro so nobody is immune to shipments delays. We should all factor these in our buying decisions - Apple and Samsung included.
[Essential Phone Guides, News, & Discussion] spotmark:
Puh-leeze! You think leaving a voicemail for Andy Rubin is going to hold up shipping longer? Why? Out of spite? I don't think so. The squeaky wheel gets the grease.
[Essential Phone Guides, News, & Discussion] ack154:
Ya, this... this is just not necessary.

Honestly what is the expectation? "Guys - it's going to be OK. I left a voicemail with Andy, I'm sure he's going to sort this out and offer us all blowjobs."
[Essential Phone Guides, News, & Discussion] spotmark:
You guys sure get your panties ruffled rather easily. I said I doubt it would do anything, but it can't hurt either.
[Essential Phone Guides, News, & Discussion] ack154:
I would argue it has the potential to hurt more than it helps. Now he has one more random message to listen to (or for someone else to listen to and delete for him) when that time could be spent actually addressing problems he most certainly knows already exist.

Go ahead and tweet to him or essential or something - but a phone call? WTF.

"Hello?"

"Is this Steve Jobs?"

"Yes it is."

"The new Macbook Pro sucks and you should fix that."

"Uh, ok. Thanks?"
[Essential Phone Guides, News, & Discussion] spotmark:
My goodness. You are blowing this way out of proportion, dude. Have a Snickers.
[Essential Phone Guides, News, & Discussion] kirdroid:
I agree not sure what's the problem with some of them if you want to do this... Don't let others deter you man [emoji106][emoji106][emoji106]
[Essential Phone Guides, News, & Discussion] ack154:
Said that guy that just CALLED ANDY ****ING RUBIN to tell him his phone hasn't shipped yet.
[Essential Phone Guides, News, & Discussion] spotmark:
I know, right? May as well have a little fun while I'm waiting. No sense in getting all uptight.

My goodness, are you really wound that tight? Calm down. If the man is selling something, he should be more than happy to talk to people sending him their money. It's called good PR. Geez.
[Essential Phone Guides, News, & Discussion] ack154:
Just let us know when Andy drops off your phone from delusionland.
[Essential Phone Guides, News, & Discussion] spotmark:
I'll be sure to do that. You be sure to let us know when the doctors remove that stick from your posterior.
[Essential Phone Guides, News, & Discussion] DowntownRDB:
Some of the issues Essential Company is facing as they grow they have too many "key positions" currently vacant. Such as Operations Manager/Logistics; Sales Operations Manager; Head of Customer Care to name a few.

Has anybody tried to reach the person in charge of a couple of key areas:

Communications - Vice President of Communications, Shari Doherty

Sales - Vice President of Sales, Alexandre Cheriere

These last 2 management staff members should be the ones trying to solve Essential's communications issues as well as sales promises. Just my thoughts form intimate knowledge of successful large corporations.
[Essential Phone Guides, News, & Discussion] adiliyo:
according to the guys at the LA event the adapter does have a DAC in it.
[Essential Phone Guides, News, & Discussion] worldsoutro:
Whats Andy Rubens' number? I think more should call so he gets annoyed and realizes the issue is no communication with the customers
[Essential Phone Guides, News, & Discussion] DowntownRDB:
[MENTION=3850697]Goronok[/MENTION] My confirmation e-mail simply says: Free: 2-3 Day Air However, I was guessing it would be UPS Air vice Fedex, but until we get a shipping confirmation e-mail we are all just guessing at best.
[Essential Phone Guides, News, & Discussion] Chronzy:
[MENTION=3537886]graffixnyc[/MENTION] really cool you got to go to that event! I recognize the girl from Orange is the New Black, so cool. She's a great actress.
[Essential Phone Guides, News, & Discussion] superchilpil:
Got an email from affirm saying Essential completed the order last night. So I assume they'll ship today.
[Essential Phone Guides, News, & Discussion] spotmark:
I keep clicking the track order on my account page, hoping that a tracking number will show up, but it still just keeps refreshing. Come on, already! :fingers-crossed:
[Essential Phone Guides, News, & Discussion] kmoney059:
:eek: it's so hard to wait for such a beautiful device
[Essential Phone Guides, News, & Discussion] gharris040604:
Mine essential page says 2-3 day air. This UPS package is coming from seawide marine district in new Stanton, PA

Never mine figured it out, def not the phone ?
[Essential Phone Guides, News, & Discussion] daviddem:
I emailed Essential and that's the response I got!

"Thank you for response. The Essential Phones released last Wednesday, orders will start shipping from tomorrow. Hang tight, your device is on your way! "
[Essential Phone Guides, News, & Discussion] km8j:
Lol. Right, so they are literally shipping right at the 7 day mark. I didnt think going out today.
[Essential Phone Guides, News, & Discussion] jerflash:
Just ordered mine today after playing with a few of them yesterday and talking to the team at the NYC event. I really like it. had to get it though them for the $50 camera cause i played with that too and its worth it for the price for sure!

---------- Post added at 04:30 PM ---------- Previous post was at 04:27 PM ----------

I hope it ships UPS... way better than fedex in my area at least. NY
[Essential Phone Guides, News, & Discussion] graffixnyc:
She was the DJ for the event! It was pretty cool, she was awesome too. So down to earth and friendly
[Essential Phone Guides, News, & Discussion] jerflash:
Ha! Ya I recognized her. My friend plays Piper's sister on that show also so my girl and her got to talking and now she is coming to our wedding lol
[Essential Phone Guides, News, & Discussion] graffixnyc:
Nice! I saw her at first in the lobby and she went upstairs. I figured she was just staying at the hotel until I got upstairs, then I noticed her and couldn't believe she was Djing. hahah You should have asked her to DJ your wedding :P
[Essential Phone Guides, News, & Discussion] km8j:
So tomorrow is the day. Here is to betting with our luck, it ships "air saver" with either carrier which is 3 days and it comes on Monday
[Essential Phone Guides, News, & Discussion] anandlal:
Hope you're wrong.

I'm leaving Saturday so I need it Friday. [emoji3]
[Essential Phone Guides, News, & Discussion] kmoney059:
I hope it comes Friday as well :)
[Essential Phone Guides, News, & Discussion] hondajohn88:
I'm hoping they ship from southern California...Hopefully get it Thursday or Friday. Fingers crossed!
[Essential Phone Guides, News, & Discussion] creepinm3:
This would be extremely upsetting due to sprint not shipping till 8/31
[Essential Phone Guides, News, & Discussion] graffixnyc:
I didn't pay with affirm but I did notice my address changed on my order to have my 5+4 digit zip and removed the dash in my house number. The pending charge on my card has fallen off.. I'm really hoping I wake up to a shipping notification like I did last week to order the phone
[Essential Phone Guides, News, & Discussion] Raystechworld:
Yes for some reason its like they waited the 7 days exactly and now the note 8 is revieled tomorrow and some people may cancel there order for this to get the note 8
[Essential Phone Guides, News, & Discussion] jerflash:
Don't agree with this. The Essential is way to different of a phone to be swayed by note sales. The note is going to be a big phone. The v30 and pixel XL 2 maybe but not the note 8.

First picture is note 8 vs essential. Second is pixel2xl/v30 vs Essential. Huge difference.

Btw essential is advertised as 19:10 but it's really 19.5:10
[Essential Phone Guides, News, & Discussion] spotmark:
650-300-0000 x1001
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Honestly, if you don't like what's going on initiate a chargeback if you cant cancel. You guys are going nuts lol.
[Essential Phone Guides, News, & Discussion] jerflash:
What Emily just told me... Let's see what's up.
[Essential Phone Guides, News, & Discussion] spotmark:
I just got the same email from Ana. Not verbatim, but close.
[Essential Phone Guides, News, & Discussion] areyes163:
I have still gotten nothing.
[Essential Phone Guides, News, & Discussion] lookingforme321:
Amazon just pulled the phones from their website told me orders were cancelled..go check..amazing...I'll wait for new pixel ...I placed my order with Amazon a week or so ago..It was in pending status from that date with them supposably releasing phone from Amazon warehouses Sept 1st.. Amazon agent said phone was under investigation what ever that means and they pulled it from their website . They do not know when they will be listing it again
[Essential Phone Guides, News, & Discussion] areyes163:
I saw. I just checked that also. Didn't know the reason though.
[Essential Phone Guides, News, & Discussion] Milly7:
I just noticed that with mine. Seriously? I hope that isn't true.
[Essential Phone Guides, News, & Discussion] ack154:
Are those the actual words they used? I can't even begin to imagine what that would actually mean.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Let's see where this goes.
[Essential Phone Guides, News, & Discussion] mallman:
mine shipped, ETA Thursday by 10:20 am eastern
[Essential Phone Guides, News, & Discussion] stewa2jm:
Investigation? Patent lawsuit? Let's all start wildly speculating!
[Essential Phone Guides, News, & Discussion] ack154:
Did you JUST now get notice this afternoon? Or was that from the weekend?
[Essential Phone Guides, News, & Discussion] dr_rick13:
I talked to Amazon CS, and they said phone has been recalled, no reason, but they don't know when it will br available again. This is horrendous. No communication from Essential and Amazon, an investor in the company has taken the phone down...
[Essential Phone Guides, News, & Discussion] mallman:
from this weekend, satruday i believe. tracking attached
[Essential Phone Guides, News, & Discussion] budeone:
Post 1000 Thats the best post all day!!
[Essential Phone Guides, News, & Discussion] Goronok:
Probably pulled from Amazon because they sold all current stock to essential.com and Sprint orders. Makes sense that they'd short Amazon first.
[Essential Phone Guides, News, & Discussion] stewa2jm:
The plot thickens! Wow, I'm actually just really entertained by all if this. I need some popcorn.

---------- Post added at 06:10 PM ---------- Previous post was at 06:09 PM ----------

This is like a bad made-for-tv movie!
[Essential Phone Guides, News, & Discussion] mallman:
https://xdaforums.com/showpost.php?p=73577332&postcount=1001 evidence, sheeesh. There's no conspiracy
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Amazon pulling the phone could mean many things, but it's not a good sign.

This is turning into a really weak limited launch. I wonder if they even had enough stock to fulfill all the preorders.
[Essential Phone Guides, News, & Discussion] kirdroid:
Guys essential is not at fault here... Let's blame Amazon, Foxconn, Typhoon, investor, best one as some one said earlier Cow blocking truck [emoji23][emoji23][emoji23]

Poor small company/start up we have to be more considerate even though they have long taken our money from us /s
[Essential Phone Guides, News, & Discussion] Chronzy:
Don't know what to believe, but the phone has certainly been taken down from Amazon. This is at minimum unusual. Something's up with the partnership with Amazon? We should still have phones coming directly from Essential though... I wonder if everything's still a go with Sprint?
[Essential Phone Guides, News, & Discussion] stewa2jm:
I think Foxconn got hit with a cyber attack from South Korea, probably funded by Samsung, and all production has stopped. Part of the attack included injection of self destruct code on all android phones by overloading the battery. Now they have to recall all phoned from Foxconn. BOOM! Nailed it!
[Essential Phone Guides, News, & Discussion] kirdroid:
I know sarcastic but honestly none of the OEMs feel threatened by essential as of now. May be few years down the line if this goes anywhere.
[Essential Phone Guides, News, & Discussion] smalltownbird:
So how are you all ordering from Amazon? I don't see the phone on there at all and when I click on links from articles to order it I get item not found
[Essential Phone Guides, News, & Discussion] kirdroid:
Read the few posts over the last two pages.. It's taken down

---------- Post added at 03:19 PM ---------- Previous post was at 03:17 PM ----------

Got cancelled automatically
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Amazon canceled today after everyone tried to buy the phone through them to circumvent Essential.

*queue creepy music*
[Essential Phone Guides, News, & Discussion] smalltownbird:
I see now, thanks. For some reason the app wouldn't refresh, I was still on page 93 when I posted that
[Essential Phone Guides, News, & Discussion] kirdroid:
This is turning out to be one epic pre order thread [emoji23][emoji23][emoji23]
[Essential Phone Guides, News, & Discussion] stewa2jm:
Maybe not worried about Essential, but you kill a lot of competition taking them out. You know they'd love more market share, and the Note 7 was such a disaster they need the 8 to be superb!
[Essential Phone Guides, News, & Discussion] hx3:
Blah.. I just pre-ordered the phone on Amazon a few hours ago. Have to return my HTC U11 by September 9th for a refund, so who knows when I'll receive the Essential after ordering it on their site now.
[Essential Phone Guides, News, & Discussion] stewa2jm:
You, and everyone else should just wait for this: https://www.turingphone.com/appassionato/
[Essential Phone Guides, News, & Discussion] ack154:
Someone better call Andy and let him know it's not on Amazon anymore!
[Essential Phone Guides, News, & Discussion] kirdroid:
Both Apple and Samsung are not worried about anyone else. Apple and Samsung consider only each other as competition at high end. Below $500 entirely different story.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Seriously, you're really responding to this nonsense? Really?
[Essential Phone Guides, News, & Discussion] kirdroid:
Got distracted.. Back to essential we are [emoji23]
[Essential Phone Guides, News, & Discussion] stewa2jm:
Lol. It happens to the best of us! Had me laughing for a few, so thanks for that!
[Essential Phone Guides, News, & Discussion] grooks:
For those who were considering rejecting shipment or immediately returning phone to Essential, based upon a limited number of phones being sent out, there is potential for value beyond the $699 purchase price. Someone on eBay, as an example, may be willing to pay a premium for this phone.
[Essential Phone Guides, News, & Discussion] maverick96:
Good luck on eBay. They're horrible with scammers
[Essential Phone Guides, News, & Discussion] hx3:
Regarding the Amazon cancelation, maybe that's a good thing for those who ordered on the Essential website. Essential may not have been able to keep up the pace with Amazon orders and/or hitting that September 1st shipment date. I'd imagine they would want to get their website orders out first.

Who knows, trying to keep a positive vibe. I now ordered the phone from their website, since my Amazon order was canceled. Saved me some money, as well, since there is no tax or shipping fees compared to Amazon.
[Essential Phone Guides, News, & Discussion] tech_head:
Sarcasm at it's best. BTW it's only a Snapdragon 821.

Also there is no reference to Amazon selling the phone on the Essential site.

That is gone, like the ability to purchase on Amazon.

I wonder what happened?
[Essential Phone Guides, News, & Discussion] kmoney059:
Best buy still has it listed unlocked for shipping on September 8th... You guys could always try that who have not received shipping.
[Essential Phone Guides, News, & Discussion] dca1970:
ya it is!
[Essential Phone Guides, News, & Discussion] itstee:
Best buy still has themlisted
[Essential Phone Guides, News, & Discussion] hondajohn88:
Same response I got a short while ago.
[Essential Phone Guides, News, & Discussion] ack154:
https://twitter.com/ArtemR/status/902306914733658113

"Essential tells us it's a minor glitch and it'll be back up soon."

Doesn't exactly explain the canceled orders - but that's what we've got for now! Shout out to AP for getting something from them!
[Essential Phone Guides, News, & Discussion] tw1tch175:
Personally I think their tight tolerances and difficult materials are giving them more issues in QA than they expected. I would be fine if they would just say that.
[Essential Phone Guides, News, & Discussion] km8j:
Did that China flight hit the US yet? That's how we will know if is coming Wednesday
[Essential Phone Guides, News, & Discussion] ack154:
It's back on Amazon!

https://www.amazon.com/Essential-Phone-Unlocked-Display-Camera/dp/B074BWGRKH/
[Essential Phone Guides, News, & Discussion] kirdroid:
Thanks !!! Pre ordered again
[Essential Phone Guides, News, & Discussion] xda0330:
Its so...like....weird
[Essential Phone Guides, News, & Discussion] ctonylee1965:
Midnight

Flight due to land midnight. There are 5 flights between now and tomorrow afternoon. We should get Wednesday barring any weather, or crazy customs stuff.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Midnight, you say? What time zone?
[Essential Phone Guides, News, & Discussion] ctonylee1965:
CMT

Central Mountain Time
[Essential Phone Guides, News, & Discussion] km8j:
Not according to everyone's tracking...
[Essential Phone Guides, News, & Discussion] kirdroid:
If it gets to Memphis FedEx hub in US by Tuesday night, then yes Wednesday delivery.
[Essential Phone Guides, News, & Discussion] ttjoseph:
What? I don't see that many:

https://flightaware.com/live/findflight?origin=VHHH&destination=KMEM

Looks like FedEx flies this route twice a day. Next FedEx flight from HKG leaves in a little over two hours from this post. If our phones didn't make the one currently in the air, maybe they'll make that one.
[Essential Phone Guides, News, & Discussion] ctonylee1965:
Check tomorrow

I'm in Los Angeles sorry there are a number of flights tomorrow to lax
[Essential Phone Guides, News, & Discussion] ttjoseph:
But none flown by FedEx from either SZX or HKG.
[Essential Phone Guides, News, & Discussion] kirdroid:
Everything first comes to Memphis, TN FedEx hub and from there it gets to the final destination in US.
[Essential Phone Guides, News, & Discussion] rvashi:
End of day and still no tracking information!! I'm so sick of this crap!

Also haven't gotten a response to two of my emails, from yesterday and this early morning. Even left them a voicemail.
[Essential Phone Guides, News, & Discussion] areyes163:
Same here. Ordered first thing. No response. No emailed response. I'm about done. Maybe I'll just wait and order later on after things get ironed out. I just sent them one to cancel my order. Not mad. I'll just wait until things smooth out.
[Essential Phone Guides, News, & Discussion] stewa2jm:
If your going to order later, why not just wait? To spite them? That's silly. Your still going to pay for the device, so that action makes no sense. Just wait.
[Essential Phone Guides, News, & Discussion] ack154:
I realize this might be a stretch, but perhaps sending them more emails and calling them isn't exactly going to speed up their response to your first email.
[Essential Phone Guides, News, & Discussion] bestlands:
Why i thought it is a good phone
[Essential Phone Guides, News, & Discussion] kirdroid:
Worst flagship of last year - G5

This year till now - Z2 force
[Essential Phone Guides, News, & Discussion] Chronzy:
Air traffic control patched me through to the pilot and he said they are indeed landing in Memphis but due to turbulence they had to swing it wide and they'll be a little late, say 12:45!
[Essential Phone Guides, News, & Discussion] tw1tch175:
Look at you Mr. Fancy, I just texted him.
[Essential Phone Guides, News, & Discussion] worldsoutro:
Does anyone have Andy Rubens cell phone number? I'd like to call him and talk about how they could communicate much better and how he can run his business more efficiently
[Essential Phone Guides, News, & Discussion] -Michael_:
Been camping since Friday, came home, into cell service with an email confirmation for shipment Friday evening. (ordered Tuesday) Wooohoooo!!
[Essential Phone Guides, News, & Discussion] dr_rick13:
Tuesday the 22nd?
[Essential Phone Guides, News, & Discussion] areyes163:
Good to hear but really sucks for us who ordered on the 16th and are still waiting.
[Essential Phone Guides, News, & Discussion] -Michael_:
Yep.

---------- Post added at 03:07 AM ---------- Previous post was at 03:06 AM ----------

Indeed it does. Still catching up on the thread.. Whoa, what a turn of events.