yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] mallman:
So now a hack. I get what you're sayin' but this thread has gone way off the rails. Can you imagine how it's going to blow up if I post pictures of mine tomorrow? Next thing you know I will be accused of being some sort of hacker working with essential to steal everyone's money

---------- Post added at 12:35 PM ---------- Previous post was at 12:34 PM ----------

This is exactly what mine reads as well so thank you for posting and to be clear it was never off track this is very normal behavior from that location
[Essential Phone Guides, News, & Discussion] ack154:
Also exactly where mine is.
[Essential Phone Guides, News, & Discussion] stewa2jm:
If people really start accusing users who finally got their phone as part of some conspiracy ... I'll have to quit XDA for a while. That will just be too much.

I've had my debit card compromised from gas station skimmers 3 times in my city over 3 years. The consequences of a data breech including more personal data that can lead to stolen identities are huge. I’ve seen the fall-out first hand in the work that I do. It isn’t pretty, and it isn’t easy to bring your life back together.

I think some peoples’ anger here is a bit overblown, no doubt. Being concerned about this company after all the problems and then this I think is just being a smart consumer.

Spec and form wise, this phone is still really intriguing. I haven’t canceled my order… yet. I fear for their long-term success if they don’t tighten things up. Personally, I’d like to see an explanation, and apology, and what they are doing to improve. That would go a long way, in my opinion.
[Essential Phone Guides, News, & Discussion] xda0330:
Is it possible for us still to get our phones tomorrow by 10:30am or is that now unrealistic?
[Essential Phone Guides, News, & Discussion] ack154:
The ones that shipped out in the first batch? Probably. Not sure. Mine is in the second batch and not scheduled until Friday, so it's still pretty much on pace with where the first batch was at this point.
[Essential Phone Guides, News, & Discussion] slothdabski:
So the email I received Tuesday morning from essential has a tracking number that is delivering Wednesday of next week, 8 DAYS LATER!!!!!!! After delay shipping for almost 2 weeks!?!?!! Even if you only count business days, THIS IS NOT 2-3 DAY SHIPPING!!!!
[Essential Phone Guides, News, & Discussion] jerflash:
I don't think essential is bull****ing anyone. You have to remember the timer difference involved here. I have factories in China so I know what can be involved in sending anything air from there.

I got my tracking number yesterday morning. They processed it and fedex picked it up 530pm their time so this morning for us. Missed the cutoff for the flight which does happen.

Still shows Wednesday delivery for me and im in NY. I think definitely before Friday so I think they are doing the best with what they got. Everyone is expecting the world here... You will get your phone. I held them in my hand... They exist lol
[Essential Phone Guides, News, & Discussion] spotmark:
Easy, buddy. Your reading too much into my comment. It was only a response, nothing more. Man, everybody wants to jump down everyone's throat at the drop of a hat here.
[Essential Phone Guides, News, & Discussion] hx3:
It's still free shipping, though, right? If you bought it through Amazon, you'd be paying for shipping unless it was ground, and would have a good chance of paying quite a bit more for taxes.

Not the end of the world. You'll have it very soon. It's also coming from China, so who knows what's going on there. And remember many of us don't have tracking yet (even those who pre-ordered when it became available to do so) and we're being patient.
[Essential Phone Guides, News, & Discussion] ack154:
Maybe yours fell out of the plane?
[Essential Phone Guides, News, & Discussion] slothdabski:
Uh what? Amazon has free 2 day shipping . And I've been trying to cancel my order since last week. I don't want the goddamn phone
[Essential Phone Guides, News, & Discussion] ack154:
IF you're a Prime subscriber - which you pay for... so sort of not free, but sort of, yes.
[Essential Phone Guides, News, & Discussion] slothdabski:
C'mon it's 2017, you should at least have a friend or co-workers who's prime you can use even if you don't have it

---------- Post added at 07:07 AM ---------- Previous post was at 07:03 AM ----------

And the point isn't that it free, the point that is the merchant promised 2-3 day shipping and the least they could do is honor that considering the BS everyone's but up with
[Essential Phone Guides, News, & Discussion] hx3:
There's still a very good chance you would have had to pay taxes, though, which isn't cheap for a $700 product. At least Essential provides free tax. So why did you order the phone if you don't want it? Or are you extremely impatient? You're going to be receiving it sooner than many others. And, again, it's just a smartphone. Relax. Once it arrives, I wouldn't be surprised if you change your mind.
[Essential Phone Guides, News, & Discussion] skw5115:
I don't think they can control that though. Considering that they pay for a service and FedEx does the actual moving of the device. I understand being frustrated but this is taking your frustration out on the wrong people. Be mad at FedEx that it's going to take them longer than it's supposed to to deliver your device
[Essential Phone Guides, News, & Discussion] xda0330:
I am calm, I am asking for a personal reason having to do with my travel plans: My tracking says delivery by 10:30am tomorrow, I am in New York City, I was just calmly curious as to whether the phone based on the latest tracking actually realistically can get here by then? This is not a rant, I am just hoping that someone that understands Fedex movements can respond. Thanks
[Essential Phone Guides, News, & Discussion] Kukaless:
Tracking now active. Expected arrival of 9/6 for me.
[Essential Phone Guides, News, & Discussion] hx3:
I'd contact FedEx for that information. It's out Essential's hands now.
[Essential Phone Guides, News, & Discussion] worldsoutro:
I want my phone now! Not tomorrow or the next day as we were promised.
[Essential Phone Guides, News, & Discussion] dpackerz:
I'm sorry, I don't know much about status updates with an international shipment. Have you received any notice it landed in the states? Mine just updated that it got international release in China. Delivery is supposed to be Friday.
[Essential Phone Guides, News, & Discussion] tw1tch175:
https://68.media.tumblr.com/3ed88e76b5b5281b856d9eb25e84680a/tumblr_ol9n376QAh1v2trj5o1_400.gif
[Essential Phone Guides, News, & Discussion] hx3:
Haha.. Hopefully you're being sarcastic.

As someone else said, it isn't Essential's issue with the tracking and shipping. I'm sure they really wanted everyone to receive it within 2-3 days. It's coming from China and FedEx. Be upset with FedEx over it, not Essential.

I hope everyone understands that this should be a one time mistake from Essential (lack of useful information/updates and rough communication).
[Essential Phone Guides, News, & Discussion] jerflash:
Best buy seems to have the real date of September 8th. Amazon since it has a much bigger system probably got their hands on units a week early and will have them ready to ship on September 1st.

Just show things are going but ya I am not paying tax on this phone. Much rather wait and save the money.
[Essential Phone Guides, News, & Discussion] anandlal:
Mine shows it at the same place but is saying Friday morning delivery.
[Essential Phone Guides, News, & Discussion] km8j:
Wednesday of this week or next week? The first wave was supposed to be today but then allegedly Essential dropped off too late.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I was looking at the metadata for the phishing email and see that at the endpoint the emails are coming from a gmail account (... mail.gmail.com ), and all the Essential communication I've had the metadata ends at ... zendesk.com. Still begs the question as to how the phishers got everyone's email addresses...
[Essential Phone Guides, News, & Discussion] jerflash:
Ah I see it is next week now but really not complaining too much. I ordered on the 22nd after the NYC event so I figured I would not be in the first wave as those who did it right away. Either way I'm sure it's all good and we will get the phones
[Essential Phone Guides, News, & Discussion] skw5115:
well, interestingly enough they only got some people's information. I didn't actually get a phishing attempt either. I am wondering if they are using people's emails from Reddit, XDA, etc. and sending emails there or if the emails were stolen via hack? I'm not too worried about email being stolen but it really sucks for everyone who fell for the phishing and gave up personal information
[Essential Phone Guides, News, & Discussion] danon.brown:
What is your package weight?
[Essential Phone Guides, News, & Discussion] stewa2jm:
I received the email, and did reply to tell them to piss off and without any personal data. The weird thing is that the email I use for XDA and for Reddit are not the same as the one is used on the Essential site. The only way they could have linked that email to Essential is through a data breach on Essential's site. I use that email for other things too, yes, but nothing that is at al remotely related to Essential.

... now that I think about it, I financed it through Affirm, maybe it was Affirm who was hacked? ... I should have just put it on my CC like I planned. I just wanted the option to pay over a few months.
[Essential Phone Guides, News, & Discussion] skw5115:
I went through Affirm as well and I didn't get hit, so I'm guessing it was Essential for sure. It just doesn't make sense to me that they have an incomplete list of users...Did you sign up for an account at Essential using the Social Media functionality?
[Essential Phone Guides, News, & Discussion] stewa2jm:
No, I did not. Only for purchase. I did not log in using a gmail or facebook account either. Just an email.
[Essential Phone Guides, News, & Discussion] artiemon:
Since it was those that have yet to receive a shipping notice, I think it was an Apple employee at FoxConn in China. Received the latest batch to prepare for shipping and decided to sabotage Essential.
[Essential Phone Guides, News, & Discussion] graffixnyc:
8/30/2017 - Wednesday

7:52 pm	In transit	SHENZHEN CN

6:51 pm	In transit	SHENZHEN CN

6:50 pm	International shipment release - Import	SHENZHEN CN

8/29/2017 - Tuesday

7:27 pm	Left FedEx origin facility	SHENZHEN CN

5:17 pm	Picked up	SHENZHEN CN

Package received after FedEx cutoff

4:32 am	Shipment information sent to FedEx

Scheduled delivery:

Fri 9/01/2017 by 10:30 am

Come to papa....
[Essential Phone Guides, News, & Discussion] stewa2jm:
Lol. I think you nailed it! There is no other explanation! :victory:
[Essential Phone Guides, News, & Discussion] anandlal:
That's the exact same thing that I have.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Then we are twinsies :P
[Essential Phone Guides, News, & Discussion] anandlal:
Lol. I think we will go our separate ways from Memphis... I'm in Denver...
[Essential Phone Guides, News, & Discussion] danon.brown:
Its possible they may come a day early. The first batch left the same time with a scheduled delivery of 8/31
[Essential Phone Guides, News, & Discussion] graffixnyc:
I want to move out there so bad. I visited a buddy in Boulder a few years back and fell in love with the place. Some of the most beautiful scenery I have ever seen. There is this small old mining town outside Boulder called Gold Hill. I so want to live there. I've been in NYC my whole life and it's time for me to experience somewhere else. What I loved about CO was that you could be in Denver and then drive an hour and be in the mountains/country. Once I finish my masters (and maybe PhD) then I plan on heading out there

Man, I hope so!
[Essential Phone Guides, News, & Discussion] anandlal:
Shhh! Don't let the secret out. Then everyone will want to move here.
[Essential Phone Guides, News, & Discussion] km8j:
I'm exact same as you starting at the release yet my date is tomorrow. Lol
[Essential Phone Guides, News, & Discussion] skw5115:
Hmm, I have no idea what the hell is going on over there then lol
[Essential Phone Guides, News, & Discussion] Djc77z:
Happy you guys will have a phone in hand soon. Sadly who knows when I'll receive mine. Reserve date of May 30th, purchase date of the 16th early morning, and nothing. Not to mention I got charged for the phone and to top it all off, everything that happened last night. I still like and want the phone, but man. Andy even said on Twitter 2 weeks back, pre-orders (reserves) will be the first to receive. Happy for a lot of you getting your devices soon, but still sucks for a bunch of us still waiting.
[Essential Phone Guides, News, & Discussion] Kukaless:
Same as everyone else it seems...

1.76 LB
[Essential Phone Guides, News, & Discussion] danon.brown:
Did you get a shipping confirmation for the camera?
[Essential Phone Guides, News, & Discussion] stewa2jm:
"What is your package weight?" ... can't say I've ever been asked that before. I think I may blush if I ever do.
[Essential Phone Guides, News, & Discussion] Kukaless:
No confirmation of camera shipping.

The email just says "If you ordered both a phone and a camera, you will get two separate shipment confirmation emails, but note they will share the same tracking number."

I don't see how they can share the same tracking number unless they are together.

Having said that, I still dont believe the camera will be with the phone.
[Essential Phone Guides, News, & Discussion] mnlerer:
Still says 8/31/17 before 10:30am - Baltimore, MD *knocks wood*

8/30/2017 - Wednesday

7:52 am	In transit	SHENZHEN CN

6:51 am	In transit	SHENZHEN CN

6:50 am	International shipment release - Import	SHENZHEN CN

8/29/2017 - Tuesday

7:00 am	Clearance in progress	SHENZHEN CN

7:00 am	Clearance in progress	SHENZHEN CN

8/28/2017 - Monday

9:00 am	Left FedEx origin facility	SHENZHEN CN

7:02 am	Shipment information sent to FedEx

7:01 am	Picked up	SHENZHEN CN

Package received after FedEx cutoff
[Essential Phone Guides, News, & Discussion] RDshift:
Frustrated with delays

Hey guys, I'm hugely frustrated with Essential. I've needed a new phone for months now, and I've been waiting on empty promises.

1) Preordered as soon as it was available.

2) Tapped fingers waiting for months

3) Moved across the country. Updated my addresses everywhere including essential.

4) Completed purchase within an hour of the purchase email (was that the 16th? It was pretty early)

5) Charged my card

6) Completed purchase of camera

7) Charged my card

8) Shipping deadline passes

9) As of last night, fully two WEEKS after being charged, they're just now asking to verify my address and for a picture of my ID.

Super frustrated at delay after delay.
[Essential Phone Guides, News, & Discussion] kirdroid:
FYI - Not everywhere it's tax free from essential. Seattle here and I had to pay taxes for essential.com order. $768 after taxes.
[Essential Phone Guides, News, & Discussion] stewa2jm:
#9 is a phishing scam, DO NOT REPLY... I hope you already know this...
[Essential Phone Guides, News, & Discussion] spotmark:
Ignore step 9, it's a phishing scam.
[Essential Phone Guides, News, & Discussion] RDshift:
Thanks!!! It was a very convincing one. I was completely unaware but I received bounces back and provided them with no new information other than to call my credit card company to re-verify. And some complaints hahaha
[Essential Phone Guides, News, & Discussion] zeldatp151@yahoo.com:
I don't know If this has already been answered for you, because I am not about to search through 138 pages of comments, but I wanted to say that I had the same issue, and contacted support about it. They had me use my google email that my google account is registered to in the forgot password option, and it let me set a password for it that I can use to login with. I still can't use the login with google option, but at least I can now access my account that was created using my google account. I hope this info helps someone.
[Essential Phone Guides, News, & Discussion] rvashi:
How long does it freaking take in Shenzhen??? Geez!!

[IMG="Tracking"]https://u13439226.dl.dropboxusercontent.com/u/13439226/Screen%20Shot%202017-08-30%20at%2010.53.07%20AM.png[/IMG]
[Essential Phone Guides, News, & Discussion] worldsoutro:
The support page is currently down. Geez trying to cancel and have nothing to do with this company
[Essential Phone Guides, News, & Discussion] slothdabski:
Good luck. People have been trying for a week and a half unsuccessfully
[Essential Phone Guides, News, & Discussion] artiemon:
They need to get their top staff member on this right away!
[Essential Phone Guides, News, & Discussion] tech_head:
My tracking went live this morning.

Date/Time

Activity. Location

8/30/2017 - Wednesday

7:43 pm	Left FedEx origin facility	SHENZHEN CN

5:16 pm	Picked up	SHENZHEN CN

Package received after FedEx cutoff

3:57 am	Shipment information sent to FedEx

Scheduled Delivery is 9/6/2017

Clearly not 2-3 days, but it is in route.

Package weighs in at 1.76lbs/.8kgs
[Essential Phone Guides, News, & Discussion] worldsoutro:
Top Staff?? I would like to see what that looks like
[Essential Phone Guides, News, & Discussion] tech_head:
If they have sent you a confirmation email after you placed your order you will not be able to cancel.

In a previous post I explained how logistics works for most products like this, even Apple.

Once you place an order and they notify Foxcon or whoever, you will no longer be able to cancel.

One they have pulled the item and started building a pallet of whatever item it is; you have now crossed the point of no cancellation.

They will not remove the item and re-tag. It is going to ship to you.

You can refuse receipt and have it returned and they should issue a credit.

You can RMA and get a credit.

The device *IS* coming to your doorstep.

So for all those that are trying to cancel.... You Probably Cannot.

---------- Post added at 10:09 AM ---------- Previous post was at 10:07 AM ----------

You crossed the point of no return a while ago.

It's coming to your doorstep,

Refuse delivery and do a chargeback.
[Essential Phone Guides, News, & Discussion] Reaper21x:
Some of us received fake (invalid) tracking numbers, so I doubt it.
[Essential Phone Guides, News, & Discussion] Chronzy:
I hope the phone takes a few more weeks to ship cuz I just don't feel like dealing with it right now. You guys feel me? I know you do.
[Essential Phone Guides, News, & Discussion] anandlal:
Should not be an issue. Normally FedEx only delivers to businesses Mon-Fri. If it's not there in Fri, it will be delivered on Monday.
[Essential Phone Guides, News, & Discussion] Goronok:
Kind of surprised they haven't sent out any tracking numbers yet. Maybe they're sending them in bulk at a certain time.
[Essential Phone Guides, News, & Discussion] skw5115:
I'm losing hope in them sending any out today. I sent a query to them asking if "Your Device will ship within 7 days" statement was referencing 7 calendar days or 7 business days. If it's calendar days, it seems like they might be missing another deadline...
[Essential Phone Guides, News, & Discussion] Goronok:
Semantics. Under promise and over deliver - maybe something essential needs to learn.
[Essential Phone Guides, News, & Discussion] marcinthecloud:
Traditionally with phone pre orders, shipping labels are created well in advanced and you don't get the email until it's on the truck. That being said, if you have UPS/Fedex account, they'll show you those labels that were created when you sign into your account. In my case, I don't have a label created with either courier yet so I'm guessing we've got a little more to wait.
[Essential Phone Guides, News, & Discussion] graffixnyc:
I think this wait is worse for us that have actually seen and touched the device. I couldn't wait for the device before the event Monday. After the event, and getting to play with the device and hold it, the anticipation is even worse now and the patience is becoming far and far less as each minute passes hahaha
[Essential Phone Guides, News, & Discussion] slothdabski:
I have accounts with both and don't see any shipments attached to my address :(
[Essential Phone Guides, News, & Discussion] anandlal:
Here, keep ourselves occupied while we beg a company to take our money...

http://www.androidauthority.com/samsung-galaxy-note-8-vs-essential-phone-795157/
[Essential Phone Guides, News, & Discussion] &roid:
Still waiting. Seen the credit card pending charge since last week, watched it drop off yesterday, and now back on again.
[Essential Phone Guides, News, & Discussion] eakrish:
Well, I have the S8 currently and don't think I would ever use the features of the Note 8. I am very excited to finally rec the essential device and the battery statements made on the recent reviews seem very promising.
[Essential Phone Guides, News, & Discussion] jerflash:
Tell you the truth my boys over at Android central on the podcast really have bad things to say about stability and quality from the camera. Coming from the pixel I have now idk if I can give up having an awesome camera now... I'm gonna try out for the 15 days before I decide but it does not look great. I really liked everything else though so much. Holding it feels like the future of phones
[Essential Phone Guides, News, & Discussion] worldsoutro:
Updates will def improve the camera over time but I feel like it'll take until the second generation to get closer to where the camera software should be
[Essential Phone Guides, News, & Discussion] dca1970:
I wonder if the new pixel camera apk port from android o that is diccused on xda home page work's. Looks promising . I'm very disappointed the phone didn't ship as promised though.
[Essential Phone Guides, News, & Discussion] DaveHTC200:
I'm jealous you guys can order it, I'm waiting for the UK's announcement ?
[Essential Phone Guides, News, & Discussion] adsam3927:
Emailed support ..got this response

"Shipments of the Essential Phone will begin going out this week. Once your Phone is shipped, your tracking link will be updated with FedEx information.*"
[Essential Phone Guides, News, & Discussion] graffixnyc:
I'm sorry but those guys are idiots. I listened to it and realized why I don't visit that site anymore. lol

They say "oh it should be much easier to write a camera app than it does to design a phone like that" obviously they have no knowledge of software development and how tedious it can be especially on something like dealing with the HW of a camera sensor. Then they turn around and totally contradict themselves and say dealing with the camera is hard because of the different processing chips etc.. So which is it? It should be super easy to do a camera app or super hard?

They are ragging on a device that hasn't even shipped to us yet, even though they mistakenly say it's shipping "as we speak" to customers but have not seen a single person anywhere that's gotten shipping notification yet. I'm not saying what they are saying has no merit. I did see stability issues with the camera especially with the 360 camera attached but it's still pre-production software and I spoke with the woman is the lead imaging quality engineer of the camera Yazhu Ling, and she said it was expected to hear what they have been hearing about the camera, that it's just software enhancements and tweaks that need to be made as the hw is more than capable of delivering pictures and honestly, I'll take the word of a PhD in imaging over the word of overly entitled end users that calls themselves "tech news writers"
[Essential Phone Guides, News, & Discussion] graffixnyc:
I just got this response a few minutes ago:

Chuck Haycox (Essential Products, Inc.)

Aug 23, 14:42 MST

Hi,

Thanks for writing in. While I don't have an exact date to give you at this point, we are getting extremely close. I expect shipment to commence within 24-48 hours. Please be sure to keep an eye on our your email for the shipping confirmation email. Thanks again and have a great day!