yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 8 Guides, News, & Discussion] bonerp:
I put my claim in as soon as I got the phone - their email said they would respond within 3 days. That was 8 days ago!
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mr.Ash.Man:
My email from CB just said 'exactly one month after agreement date' and that was 3 days a go for me.. :confused: I can't see anywhere where it gives an exact date?

Will have to give them a call .. hope they didn't screw it up :(
[Samsung Galaxy Note 8 Guides, News, & Discussion] rickgillyon:
It was an email that I got on 18th Sep with subject "Important Communication from Close Brothers Retail Finance".

2 PDF attachments, first one had the attached table on page 2.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mr.Ash.Man:
100 x Thanks bro! I didn't look at the first one xD
[Samsung Galaxy Note 8 Guides, News, & Discussion] inb4after:
To all regarding the Dex claim. The earliest date anyone can claim is 15 october. The 30 day wait starts from release date, not your pre-order date. This is why you all have problems.
[Samsung Galaxy Note 8 Guides, News, & Discussion] MKchrias:
From Samsung website

Claims must be made between thirty (30) – sixty (60) days of the pre-order date of a Promotion Product (the*“Claim Period”). For example, if a Promotion Product is pre-ordered on 14 September 2017, a claim must be made between 14 October 2017 and 13 November 2017

So ordered on 23rd Aug would be 23rd Sept wouldn't it.
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
30 days is taking it passed the returns period. That's all. They will also know how many DeX's to order etc. Still a mess though.
[Samsung Galaxy Note 8 Guides, News, & Discussion] lanesend:
Mine has been approved for delivery pre ordered on the 25th August.
[Samsung Galaxy Note 8 Guides, News, & Discussion] MKchrias:
Mine still says claim received, ordered on 23rd. Claim number in 4000's
[Samsung Galaxy Note 8 Guides, News, & Discussion] lanesend:
Mine was in the 4000's as well. Will see how long it takes now before it's sent.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jowett69:
mine in 400's, Dex should come with phone this is a stupid way. Am not happy about this way I bought note8 early for Dex if I would have know I would have waited bit..will not be happy if it gets rejected
[Samsung Galaxy Note 8 Guides, News, & Discussion] indie:
My claim number was in the high 11k and I send off the claim on 17th September. They only thing I got was acknowledge email and they will be in touch after 3 days.
[Samsung Galaxy Note 8 Guides, News, & Discussion] English_Gentleman:
I was just looking at my emails for this then I saw it on here that other people are having to wait. I placed the claim on the 16th of Sept and just looked again this morning to the same 'Claim Received' prompt. Guess I just gotta wait a little longer. My claim number is in the 12,000'ds.
[Samsung Galaxy Note 8 Guides, News, & Discussion] pnr2020:
I have it on my note 8 it's the first thing I done
[Samsung Galaxy Note 8 Guides, News, & Discussion] @home:
Cool, I was thinking of flashing on my note.
[Samsung Galaxy Note 8 Guides, News, & Discussion] pnr2020:
Got the firmware from a thread on xda used Odin to install the whole process took 10 mins.so I should get updates more quickly now
[Samsung Galaxy Note 8 Guides, News, & Discussion] @home:
Did you dirty flash or a clean install. I have my note set up just nice but want to flash the polish room.
[Samsung Galaxy Note 8 Guides, News, & Discussion] pnr2020:
I done clean install I did it as soon as I took phone out of box.
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
Nothing on my dex yet and its been over 30 days since pre order. Anything for anyone else?
[Samsung Galaxy Note 8 Guides, News, & Discussion] jus71n:
It's not about the pre order date, it's about getting past the 28 day return period to ensure you are keeping your device. Expect some movement about 30 days past delivery date
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
Ah right. Don't see what the point of them asking your pre order date then.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jowett69:
I think this pre order Dex is taking the piss now. We should have got this when we got the phone.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mr.Ash.Man:
haha yes it is i am not expecting a reply untill the first months payment has gone out (18th october)
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
Got claim validation today. Now to wait 30 days (sorry up to) for it to arrive.
[Samsung Galaxy Note 8 Guides, News, & Discussion] marcushesketh1991:
I'm in the 3000's and mine still says claimed received :(
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
I was in the 31xx's
[Samsung Galaxy Note 8 Guides, News, & Discussion] MKchrias:
When did you order your phone?
[Samsung Galaxy Note 8 Guides, News, & Discussion] rickgillyon:
You guys should stop stressing. In my experience, these things take time but always get there in the end. Dell cashback one time took 8 months. Samsung SSD cashback 6 months. Just chill. :)
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
4th of September mate.
[Samsung Galaxy Note 8 Guides, News, & Discussion] stinkypoo:
My note 8 arrived tomorrow £610 eBay upgrade seller and Samsung official case but has cutout at bottom anybody recommend case and screen protector I like the spigen rugged armor £8 of eBay but not seen any protectors and also any decent cheap wireless fast chargers thanks
[Samsung Galaxy Note 8 Guides, News, & Discussion] jowett69:
Claim processed... finally hopefully Dex should be here soon.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Lennyuk:
my I am 36XX and my claim is still "received".

I am hoping they don't reject my claim because it was made with an IMEI of a device that was ultimately faulty and had to be exchanged for another.
[Samsung Galaxy Note 8 Guides, News, & Discussion] MKchrias:
Just checked my claim number again and got

No indication what was missing, also support number on terms and conditions page drops out without ringing.

Tried to submit new claim, says IMEI already used!
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
Just email them. Much easier. No time wasted on phone.

No claims can be validated until 30 days after the 15th Sept.
[Samsung Galaxy Note 8 Guides, News, & Discussion] sweeney_uk:
I've just called them on 03452160123 and they validated my dex claim there and then. My claim number is in the 5000s.
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
They're already validating claims. Probs won't send anything til 30 days even with them saying validating.
[Samsung Galaxy Note 8 Guides, News, & Discussion] MKchrias:
Finaly got through on phone claim was on hold, needed delivery note.

---------- Post added at 11:29 AM ---------- Previous post was at 11:09 AM ----------

Had email, claim validated delivery within 30 days.
[Samsung Galaxy Note 8 Guides, News, & Discussion] insom81:
Hats off to you!

Just did the same thing and have had my claim validated.

For info, phone purchased from Samsung on 23rd August.

Claim sent in on 15th September - number in the 4xxx's.
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
Think it'll be bang on 30 days before we get them like.
[Samsung Galaxy Note 8 Guides, News, & Discussion] SquidgyB:
So, did they contact you to advise that the request was on hold? Did you provide any photo/screenshot when you first applied?

I gave them the screenshot of the pre-order from the Samsung site, I'm not sure if that counts as the "delivery note" though, and I'm not entirely sure I'll still have it if they mean a piece of paper which came with the delivery...

I'm at ~21,000 and didn't put my claim in until a couple of days after getting the phone, so I don't expect an immediate response, but I would like to know if there's something I can provide on my end to smooth the process out, rather than wait until they either contact me or silently put the claim on hold awaiting more documentation, without advising as such. :p
[Samsung Galaxy Note 8 Guides, News, & Discussion] MKchrias:
I rang them they did not contact me. I had also provided pre order screenshot, and was asked for scaned delivery note that came with phone.
[Samsung Galaxy Note 8 Guides, News, & Discussion] pigglett:
That';s me buggered I never got a note with my delivery not hat it should matter as its direct from Samsung ....Will call them tomorrow
[Samsung Galaxy Note 8 Guides, News, & Discussion] insom81:
I wouldn't worry matey, I was in a similar situation.

I called them up and they told me I sent in a blank page (it Wasn't, it was a copy of my PayPal receipt).

However she checked on the system, could see my details and just validated my claim.
[Samsung Galaxy Note 8 Guides, News, & Discussion] kassiopi:
language

Does anyone know if it's possible to add a language to translate.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Ryland Johnson:
I am puzzled? As you guys and gals purchased DIRECTLY from Samsung UK, WHY do you have to send proof of sale etc? :eek: Surely Samsung UK know what they are selling, what promotions they have, to whom they have sold a device and within what time frame they sold it?

Why didn't Samsung UK just send out the 'free gift' when delivering the mobile? Why are they making you jump through hoops like this? Rather absurd situation. :o

In my country I have had to jump through hoop after hoop and get the Samsung outlet to send my details several times BUT I purchased from a Samsung outlet and not direct from Samsung. To that end I expected to have to send proof of purchase etc.

Even so Samsung have wanted copies of my receipt, phone serial number and IMEI number even though its a dual SIM? That is typical of Samsung in this country though. I would have expected Samsung UK to be much more efficient?

Ryland
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
It does seem unnecessarily complicated. Maybe trying to make sure you keep the Note 8 until after the iPhone X pre orders period.

Clrealy there must be different companies handling the processes , but crazy complicated regardless.
[Samsung Galaxy Note 8 Guides, News, & Discussion] thering1975:
Probably because Samsung themselves are handling the promo whilst Samsung online store is actually ran by expansys not samsung
[Samsung Galaxy Note 8 Guides, News, & Discussion] rickgillyon:
The Samsung promos I've claimed before have always been handled by an external company.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Ryland Johnson:
I didn't know that? What is the history behind that? No wonder these mobiles are so expensive! Just how many people get a bite at the profits before we pay the total bill!? :(

I read somewhere recently that most mobiles leave the factory at 20-30% of what we pay at the outlet! That's between 70 to 80% of the total cost going to other parties? Crazy! :silly:

Ryland
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
Obviously that would be the case. Samsung is the manufacturer. They sell to distributors and networks who have to place large minimum orders. Distributors sell to smaller stores. Each part of the chain will have running costs and will need to make money.

That’s why companies like Honor and OnePlus have direct operations. However, to really make money they need network deals. Notice how OnePlus phones have gotten more expensive.

Manufacturing costs have increased along with a few other costs meaning crazy higher pricing.

In the meantime. Budget phones have become really good. Food for thought sometimes.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jowett69:
Dec claim REJECTED!!!!!

not ****ing happy
[Samsung Galaxy Note 8 Guides, News, & Discussion] MKchrias:
Did they say why?
[Samsung Galaxy Note 8 Guides, News, & Discussion] indie:
Mine on their tracking site says Rejected but does not state a reason or never got a follow up email. I sent them an email and this is their response :-

Good morning,*

Thank you for your email.

Your claim is currently pending.*

Claim ID:*xxxxx

Please note claims are not processed until 30 days from the date of pre-order.*

Once your claim has been processed you will receive an email confirm this.

Thank you.

Kind Regards,

Leo @ Samsung Promotional Support Team

So now I am confused as what the hell is going on??? I sent my claim in on 17th September after I received my Pre order from Virign on 16th. I initially ordered the the phone on 13th September.
[Samsung Galaxy Note 8 Guides, News, & Discussion] thering1975:
Yeah i believe Expansys is the b2b supplier for samsung, they do all the back end supply and dispatch work

But as im bored i done some checking and it appears that Samsung dont even run the promos themselves hence why they query your claim even if you brought through the samsung shop.

Not that its a 100 percent accurate , but the email comes from a web address ending

samsungpromotions.claims

Doing a quick whois this belongs to a marketing company based down the road from Samsung called Opia-sp Ltd who have handled samsungs promos in the past.
[Samsung Galaxy Note 8 Guides, News, & Discussion] kxdaorbit:
Big WHOOP!!

My Dex claim been validated and sent for fulfilment as of today.

Spoke to one of their reps and he did it whilst on the call. Order site and text confirms it.

Now the long wait of actually getting my mitts on it, just hope it's a weekend, otherwise can feel a sickie from work coming on already.

Have had my BT keyboard and mouse primed to deal with this beauty for weeks.
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
Same here. Quick call. Validated. Got text and email. Fingers crossed its not 30 days to receive it lol.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jus71n:
Got mine validated yesterday so 30 days till we get them, & they usually make you wait. I suspect I may not still have my Note 8 by the time the DEX arrives
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
What have you got your eye on :)
[Samsung Galaxy Note 8 Guides, News, & Discussion] jus71n:
Think I'm going to give the X a try :)
[Samsung Galaxy Note 8 Guides, News, & Discussion] @home:
What about the Pixel 2 XL, don't you fancy that?

I am tempted to sell my Note FE & get the Pixel to go with my Note 8.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jus71n:
I think I'm at the point where this size of phone is just a tiny bit too big for me, Haven't had and iPhone since 6s as the progression was slow after that, but the X looks interesting so I'm going to have a try (I'll keep the note until I make a final choice) ultimately if I find the note still too big, & the X not great I'll just go back to an S8 (loved my S8)
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
Good luck with that. Unlikely to be any stock until next year.
[Samsung Galaxy Note 8 Guides, News, & Discussion] @home:
The Black 128gb is in stock.

B/W no chance, I agree.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jus71n:
Well can only try to be there 8am on the 27th :) for pre ordering, hoping most will be put off by the £1149 price tag (256gb)
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
Don't wish to be doom and gloom but from people in the know 2018 is more realistic. Frustrating really
[Samsung Galaxy Note 8 Guides, News, & Discussion] Lennyuk:
My status on the tracker is now validated, not seen an email from them yet though.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Ryland Johnson:
Hold the Note 8 in one hand and the Pixel in the other. Now guess which one came from Toys-R-Us? I know its taste but seriously? Regardless of the internal technology of the Pixel I could not live with its toy town name and looks. Have you seen the design, colours and the orange on-off button? Taste has to be respected though. Dont do it agaaa. :p

Ryland
[Samsung Galaxy Note 8 Guides, News, & Discussion] @home:
Fair comment.

I wasn't going to get of my note 8, My Note FE.

I kinda like the orange button. :p
[Samsung Galaxy Note 8 Guides, News, & Discussion] SquidgyB:
I decided I'd send Samsung a friendly email asking for an update on my Dex claim (~21,000 mark), and I've just received a text advising that my claim has been validated (though I never did supply my invoice/delivery note, only the pre-order number). So that's good :)

e: Just got an email as well, apologising for the delay and advising that they've had a lot of claims (which is to be expected, I guess).

They did also add this:

...I do remember reading somewhere that it would be just a day or two after validation, but we'll see how quickly it arrives. It would be a little bit crap if it took another month to get hold of the dock, to be honest. but it's free, so I can't complain much I suppose...
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
Has anyone had a software update yet. Still on 1st August security here.
[Samsung Galaxy Note 8 Guides, News, & Discussion] pigglett:
Not me on a BTU simfree :(

Noticed they are pushing out S7/7E October update out to Netherlands
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
Its gonna be pretty much 30 days. Been 13 days since mine was validated and nothing since. They wanna hurry up and get it yo mine by friday as the fiancees maternity leave ends then.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Ryland Johnson:
Its not just the UK that is having this run around. I live in Southern Europe. Had my claim in since the pre order date months ago and still have not received my 'free DEX' . The outlet I purchase nearly all my techno goodies from has applied three times and Samsung have responded requiring different things at various times. I now have about 50 pages of print outs with their information. I have been approved yet still am told to wait as the demand for the DEX has been more than Samsung anticipated? Don't ask I don't understand it either. :silly:

The outlet has boxes of the DEX in stock yet cannot just give me one as it has to come from Samsung or in this case the useless sub contractor that distributes the mobiles and freebies.

I am looking forward to the day when another brand issues a mobile with a pen so I can leave Samsung. After the awful treatment we received in this country during and after the Note 7 issue I would have expected Samsung to at least up their after sales service, in reality they have some how managed to degenerate. I am so pi55ed with them.

As one poster here wrote 'by the time he receives his freebie he will have got rid of the bloody mobile it will have taken so long' Whats the point with these sales initiatives if all they do is pi55 of the very clients they are supposed to be seducing? Go figure. :eek:

Ryland

Sorry. My congratulations on the latest member to your family. Hope all is well.
[Samsung Galaxy Note 8 Guides, News, & Discussion] rickgillyon:
Have you guys not done a post-purchase freebie before? My experience is that they are all like this, farmed out to the lowest bidder to process, and then ignored by the supplier. I've even had a "Sorry about the 6-month wait so far, but until they release the money to us, we can't release it to you." Bank on a lengthy delay and chill out. :)
[Samsung Galaxy Note 8 Guides, News, & Discussion] FUBARx89:
Any post purchase freebie I've ever redeemed has always been finalised faster than this. But I've never had a Samsung one so I wouldn't know how long Samsung usually take.
[Samsung Galaxy Note 8 Guides, News, & Discussion] bonerp:
Samsung admitted to me that the "2 days to confirm Dex" email should have been "following 30 days we will confirm..."! So in other words, don't hold your breath!

---------- Post added at 09:19 AM ---------- Previous post was at 08:51 AM ----------

just used their chat service - don't bother they just provide the following email address and can't answer the question as to whether the claim has been approved:

dex@offers.samsungpromotions.claims

samsung never get any better at customer service!

Mine was bought as a gift by someone else so I hope they don't find a reason in that to reject the claim!
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mr.Ash.Man:
Woohoo Dex claim approved

Got email and text notification

Just as I said... One day after first payment has gone out ;)
[Samsung Galaxy Note 8 Guides, News, & Discussion] indie:
I just got the text saying my Dex has been approved despite the tracker always saying rejected! Rep confirmed last week it was processing and today earlier via chat rep confirmed it was approved.
[Samsung Galaxy Note 8 Guides, News, & Discussion] bonerp:
glad to see Samsung customer service is consistent. Not!
[Samsung Galaxy Note 8 Guides, News, & Discussion] Ryland Johnson:
Samsung customer service IS consistent. Consistently bloody awful! :(

Ryland
[Samsung Galaxy Note 8 Guides, News, & Discussion] FlexiPack:
Has anyone seen any good Sim Free offers? I'm wondering whether to hold off and see if another free Dex offer comes around.
[Samsung Galaxy Note 8 Guides, News, & Discussion] zulfy1:
Buying Note 8

Hi

I have a galaxy note 5 N920C which I got from T-Dimension Ebay (they've been ok over the yrs)

The Samsung pay started to work since August this yr (cant get the UK offers though as these seem only with Arabian countries) and works well with my M&S credit card and Santander credit cards.

Just wondering if I buy from eGlobal or T-Dmension again and get the note 8 N950FD dual sim will the samasung pay work straightaway?

Thanks
[Samsung Galaxy Note 8 Guides, News, & Discussion] gavinfabl:
Samsung UK store sells the dual SIM. Why import now with no warranty?
[Samsung Galaxy Note 8 Guides, News, & Discussion] zulfy1:
Apparently it's the European model. So warranty should be covered. It's also £672 with 24 months interest free before the end of this month and I've got £85 nectar vouchers to use on eBay.

Thanks
[Samsung Galaxy Note 8 Guides, News, & Discussion] insom81:
My dex has shipped, woke up to a tracking number this morning!
[Samsung Galaxy Note 8 Guides, News, & Discussion] Ryya:
Very is a trustable site. I guess the only downside is that you cannot pick the phone type: SM-N950FZKABTU or the SM-N950FZKDBTU. That's a good find.
[Samsung Galaxy Note 8 Guides, News, & Discussion] jah:
Thanks. Offer changed as they sold a lot of Note 8s. Now i can only find 10% discount option where you pay for the phone in three interest free instalments..

---------- Post added at 01:00 PM ---------- Previous post was at 12:28 PM ----------

Very sell the single SIM black and gold variants.
[Samsung Galaxy Note 8 Guides, News, & Discussion] @home:
Has anyone in here joined this....

https://xdaforums.com/galaxy-note-8/how-to/galaxy-note-8-discussion-whatsapp-t3650019

Jah, have you?
[Samsung Galaxy Note 8 Guides, News, & Discussion] Super Chimp:
Link doesn't work for me.
[Samsung Galaxy Note 8 Guides, News, & Discussion] bonerp:
Demo available in CPW - personally I think its too long. Not sure....didnt feel too smooth either but maybe down to limited demo mode.
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mr.Ash.Man:
My local CPW is joint with a PC World, Unfortunately they do not have one nor any advertisements :(

(Derby - East Midlands)

Someone else reported choppiness on the demo units in USA too, I wouldn't let it worry you... I'm sure the 6GB Of ram can handle Touchwiz :good: :laugh:
[Samsung Galaxy Note 8 Guides, News, & Discussion] SJwishywash:
I've just got off the phone to Samsung UK because my order is still on 'not processed'.

They say this will be the case until they get stock and start allocating it, which won't be until at least next week.

Is this status normal for Samsung pre-order? Has anyone got a different status on theirs?
[Samsung Galaxy Note 8 Guides, News, & Discussion] jeux_1:
Yes, been like that for my s7edge and s8
[Samsung Galaxy Note 8 Guides, News, & Discussion] SJwishywash:
Thanks - it's not great wording and doesn't inspire confidence when you're parting with large sums of money like this :good:
[Samsung Galaxy Note 8 Guides, News, & Discussion] Mr.Ash.Man:
I ordered on the 26.08.17 mines still processing too