yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] Bettz:
Well my 6p has started to shut down early again.

I got a replacement 6p back in september 2017, warranty was boosted by another two years because of that.

I'm in two minds what to do
[Nexus 6P General] Bettz:
Have you had to contact google since you got your replacement? My replacement i was sent just started going funny again with it shutting down early.I contacted google who said its out of warranty and that the warranty continuous over from the previous phone meaning i had 30 days warranty with the replacement 6P
[Nexus 6P General] FlamingAngel82:
I ended up selling it and getting a Pixel 2 XL in the end!
[Nexus 6P General] Bettz:
That's what I'm looking at getting.

Going to take the refund then wait

Trouble is there going to be reduced in a few weeks when the pixel 3's announced so I'm trying to hold on but Google are now saying that nobody got an additional 2 years with there replacement

How you getting on with the pixel 2?
[Nexus 6P General] Si73:
A question for thoses who have returned phones. I'm in the process of returning mine but reading Googles returns email, they state they require a phone in a new like condition returned to them. Mine is nearly 2 years old& in good condition. However although the screen is stratch free & it has been kept in a case since new, it has very small 'dots' of missing paint on the metal edges (i persume from dust or small bits of grit caught in between the case). How fussy are Google on returned phones? Do they expect a perfect phones to be sent back or will they deduct money?
[Nexus 6P General] 400ixl:
I would have thought the opposite, if they start replacing peoples 6P's with Pixels then those people would be less likely to then buy a Pixel 2 as they have just had an upgrade and may well decide to wait a year and get a Pixel 3.

My replacement arrived yesterday and it is a 6P 64Gb as I already had. Pleased to say that it has a battery which Accubattery is reporting to have 106% of capacity, rather than the 34% of the previous phone.
[Nexus 6P General] murso74:
You'll be fine
[Nexus 6P General] 400ixl:
Sounds like the same condition of mine which I have just put back in the post. Screen in very good condition, few scuffs on the edges of the case but overall in good condition. Not expecting any issues, but will post back if there are.

I you sent one back with a cracked screen or bent phone which be flexing the board then I would expect something, but not for a few minor marks on it.
[Nexus 6P General] jtwlbz:
Just got replacement 6p and phone dies at 50% on the first day of use. This drives me crazy.
[Nexus 6P General] harihacker:
Am getting a replacement unit tomorrow. Will I be knowing what color it is only when I get the unit?
[Nexus 6P General] taygeezy:
Google replaced my black 6P with a white 6P. I saw the change when I was on the phone with the agent giving me the offer, which I commented on. The agent said, "no Taylor, we cannot change the color of your device with a warranty replacement; the device you receive in the mail will be exactly the same as the phone you have now."

I didn't care so I said nothing else, and now I have a white 6P. The color that the website said was correct.
[Nexus 6P General] FlamingAngel82:
From what I remember working in a repairs department for a reasonably well known company, the general stance is that the colour is unimportant, just the phone itself. Not sure about Google, but my old place would never downgrade if they didn't have stock, only offer alternatives or a slight upgrade.

In my case this time, the replacement phone I've just received has the same issue as the previous, but the original didn't have the issue!

In case anyone else has the same... do you find that the videos you record on the 6P "purr" when you play back said video as the lens focuses on different elements? It's really loud on mine, and quite distracting!
[Nexus 6P General] 400ixl:
My Email for the RMA had the colour on it which was exactly the same as the one I had. What was in the box matched the website RMA.
[Nexus 6P General] dratsablive:
I originally had the silver 6P and my replacement was black, for which I was happy.
[Nexus 6P General] harihacker:
And did they raise the rma replacement for black or silver?
[Nexus 6P General] dratsablive:
When they decided to replace my Silver 6P, they had a back order on 128gb versions. I wasn't told what kind I would get in return. When it was shipped, it didn't say what type it would be, it just happened to be the black one. I am happy because when I first ordered the 6P two years ago, I wanted the black, but it wasn't available, only the silver.
[Nexus 6P General] harihacker:
Thanks. I will know by tomorrow if I get the original gold replacement or anything else.
[Nexus 6P General] murso74:
Phone was supposed to ship today to be here tomorrow but no email so far
[Nexus 6P General] taygeezy:
Apparently now is the time to ask for a refund:

[YOUTUBE]https://www.youtube.com/watch?v=uGlydm3pcP8[/YOUTUBE]

My best strategy apparently may be to continually ask for new devices until I get a 6P with no battery problems (ha), or they run out of replacements.
[Nexus 6P General] cybrshrk85:
Google sent me a link to order my replacement never said anything to them about it, heck I was just happy they agreed to replace mine since it was bought second hand on swappa after I broke my original falling on it, when I got the link instead of saying 64gb nexus 6p it said 128gb pixel xl. After over 900 dollar hold fingers are crossed they actually ship me the correct phone listed.
[Nexus 6P General] taygeezy:
Wow. Sounds like I need to shut up and take my chances huh. Thanks for this post.

Sitting on my current phone isn't really an option anyway... Died at 50% yesterday.
[Nexus 6P General] cybrshrk85:
Yea I had been dealing with mine dying at 15 percent all the time for several months but once it died at 40 percent yesterday I decided I had had enough.

They were very helpful and I can't say what played into them deciding to send me the pixel xl but looking at my account history shows multiple orders for each nexus from the 4 in 2012 to the 3 6ps I bought on launch day. I gave them the imei of the phone I'm using now which I did not actually buy from Google myself but it must have been purchased from them by the first owner because they still covered it.

When they asked where I bought the phone I just said it was purchased from the Google store. Didn't specify that it was bought by someone else just that the phone was purchased from them directly.
[Nexus 6P General] skorux:
I guess they're doing that recently now. I just had 3 RMAs for the 6P, all would shut off as high as 50%. Finally called and said I was tired of refurbished devices not working and they told me they'd send me a new Nexus 6P. Go through the link and its a Pixel XL.
[Nexus 6P General] chaco81:
monday i processed a warranty for my 64GB 6P.... mines silver, the link says its a graphite 64Gb 6P... still says ordered not even shipped... delivery was supposed to be aug 30-31... obviously i wont get it today.... i called and they "escalated it"...

i would love a pixel, but im sure they wont....

sigh
[Nexus 6P General] spiff72:
For those of you who got the Pixel as a replacement, were you doing this through Assurant/Nexus Protect, and were you beyond the 1 year mfg coverage and into the second year of coverage (which normally requires a deductible payment)? Or were you still within the first year (and covered without any deductible)?
[Nexus 6P General] murso74:
Going to call them today and say I need this expedited, as they have a hold on my bank card and I need that money available
[Nexus 6P General] skittlebrau:
I purchased the Aluminum 64GB Nexus 6P back in October 2015 from Google with the Nexus Protect plan, which covered me until November 2017. About 6 months ago I filed a claim (lost all fast charge ability) with Nexus Protect, and received an identical Nexus 6P refurbished replacement. Everything was great with the 2nd phone until a couple weeks ago when it shut down and entered the infamous boot loop. After a couple hours it booted back up, but only to have it happen again and again - was hit and miss. So, rather than filing another claim with Nexus Protect, I contacted Google Support. I explained the boot loop situation and after about 30 minutes of basic troubleshooting, was notified a new replacement would be provided, but this time a Very Silver Pixel XL 128GB. New phone scheduled to arrive in 3-5 days. I'm a happy customer and looking forward to having a newer phone, without the boot loop and fast charge issues I previously experienced. Hopefully others in a similar situation will experience the same.
[Nexus 6P General] spiff72:
Thanks for providing this info. It would be correct to assume since you went directly to Google for the support, there was no deductible involved for the replacement? My phone just shut down at 20% when i fired up the camera app, and this is a replacement phone that i got via Nexus Protect in January (it was 14 months old at the time, and I paid the $80 deductible for the replacement, which still makes me angry).
[Nexus 6P General] murso74:
Google doesn't know why my phone hasn't shipped, is "escalating" sigh
[Nexus 6P General] dratsablive:
They are most likely out of stock. My 128gb took a while to ship.
[Nexus 6P General] skittlebrau:
Correct - no deductible for the replacement.
[Nexus 6P General] nomisunrider:
If you have a 6p purchased on swappa, how can you find where it was purchased (from Google or Huawei?)

Is Google replacing the phones regardless?
[Nexus 6P General] teh roxxorz:
Mine was supposed to ship on the 29th, with delivery by today.. I'll be contacting them in the morning.
[Nexus 6P General] TheAtheistOtaku:
they want proof of purchase, which if you bought from google, would be in your google purchase history.

Never hurts to try though
[Nexus 6P General] 400ixl:
They check the IMEI number to see if it was one that they issued directly. If it was, they seem to be willing to replace regardless if you were the original purchaser via the play store. If it was bought through any other channel they will pont you to the manufacturer.
[Nexus 6P General] murso74:
So my phone was supposed to be delivered yesterday, still hasn't shipped. I called them yesterday and they said they were escalating, but haven't heard back. I'm going to call them every day. I'm more annoyed by the fact that I have a 600 dollar hold indefinitely on my bank account
[Nexus 6P General] Ulver:
I just did a chat with Google, and they offered me a Pixel XL! Awesome!
[Nexus 6P General] 400ixl:
I kind of hoped they'd send a Pixel, but that would have just made the Pixel XL 2 less compelling later this year. Would of felt I should wait for the 3. No such problem now, so lets hope the Pixel XL 2 is worth it and I won't go back to wishing they sent a Pixel :D

---------- Post added at 04:44 PM ---------- Previous post was at 04:41 PM ----------

Thats not good. I did the RMA on a Friday evening. New phone arrived on the Tuesday Morning (Monday was a public holiday). Just checked the tracking and the original one I sent back Wednesday has arrived with them today, so all done inside a week. I guess the hold may take a few days to come off, but not worried about that.

Hopefully it will arrive quickly for you and be a one time fix.
[Nexus 6P General] idbl_fanatic:
No dice here, just got off chat, and since I purchased from a 3rd party all they could do is make suggestions on fixing it, reset, run in safe mode, etc.
[Nexus 6P General] harihacker:
I was 4 months out of warranty but Google did step up and gave me a replacement 6P. Much appreciated effort from Google. Will try to buy a Pixel soon as 6p is not very reliable with the bootloop and battery issues.
[Nexus 6P General] spiff72:
Here's a new wrinkle on previous stories...

I contacted Google via the support chat on my phone, explained the issue (early shut down around 20%), and that this was the second device (first was replaced in January). They asked a few questions (I already did a factory reset), and was there any physical damage to the phone.

She left me for a few minutes and came back with the Pixel XL offer. I asked (not expecting a "no") if it was the same capacity as my current phone, and she said the offer was a 32GB. I said that I didn't want to complain about a great offer, but my current phone is a 128GB. She stuck to her guns and said all they could offer was the 32GB, and I was thinking this was a stock limitation.

I accepted, thinking I can probably live with the reduced storage. So I then got the email with a link to "order" the replacement device, and the phone in the link is the 128GB Very Silver model. I didn't question her (was still on chat with her), and went ahead and placed the order. Confirmation shows the silver 128GB Pixel XL.

So the wait is on to see what actually shows up...

I will be slightly disappointed if the 32GB shows up, but based on the order, I fully expect it to be the 128GB.

Thanks for all the info shared here!
[Nexus 6P General] teh roxxorz:
To those that are waiting

So backstory:

- Ordered on the 28th, due to ship on the 29th, delivery 30/31 August

- Not shipped or delivered

- Ask if I can get a Pixel XL refurbished

- See the below

will edit later, email not posting.

Per the rep:

"Honestly, that is the option we are looking into and there is a huge possibility that what you might get is a Pixel phone rather than the Nexus. Right now we are waiting for feedback from the warehouse that ships the devices and once we receive word from them then I would let you know. This is also the same reason why we are most likely experiencing this delay because these Nexus 6P replacements will be re-stocked for Pixels. "
[Nexus 6P General] Demonface.24:
I'm contacting google even though I bought it from Huawei. So I'm just waiting to see whats done. I started the chat with 90% battery and when the chat ended about half hour later it was at 59% Only thing open was the chat.
[Nexus 6P General] teh roxxorz:
6P battery: Usain Bolt Edition.
[Nexus 6P General] javier13javier:
Hi Guys, I just chatted with Google and they decided to replace my Nexus 6P with battery issues.

I told them that i was mad, because the phone turned off in a bad moment.

They sent me a Pixel XL 128GB.

I didnt have nexus protect.
[Nexus 6P General] Demonface.24:
Yep. Thats an extra feature. They actually told me that theres nothing that they can do. So basically im screwed with this crappy phone.
[Nexus 6P General] jaytv:
I think the key is being on the second replacement. And, it seems they are running out of 6P skus like the upgraded memory versions.

I just got off a chat and my refurbished 6P 64GB (replaced under warranty in December) is being replaced with a refurbished Pixel XL 128GB. I couldn't be happier or more impressed with how Google has handled the problems with the 6P as far as I'm concerned.

Be polite and patient, and if you've got a phone purchased from the Google Store, you have a good shot at a refurbished Pixel XL. Happy Hunting!
[Nexus 6P General] Nexus6pMyPhone:
So what if you don't have the battery issues, can you still RMA? lol
[Nexus 6P General] sgvjon:
Are you sure yours will be a refurb? My order page and order receipt mention nothing of a refurb. I'm expecting a new one, but even with a refurb, I agree, Google stepped up.
[Nexus 6P General] jaytv:
You're right, it says nothing about refurb. And, the hold is full price for the phone. Pretty sure it'll be a refurb, though.:good:
[Nexus 6P General] sgvjon:
Fingers crossed!
[Nexus 6P General] 400ixl:
Hold is the full price regardless of whether it is a refurb, so that won't be the clue. My RMA in the Play Store did say that it was going to be a refurb so if it doesn't you may be really in luck and getting a new phone. ind you I couldn't tell the difference between new and refurb with the condition of mine. It looked as new.

---------- Post added at 12:02 PM ---------- Previous post was at 11:52 AM ----------

Your contract is with Huawei rather than Google so you need to contact them. People have been getting batteries replaced or phones replaced through that route. Can be easier if you have a service centre near you as some have done a drop in repair and got a new battery the straight away.
[Nexus 6P General] MildewMan:
I started a chat with Google last week and told them the refurbished phone that I received in April has the same problems as my first phone, which I bought in November 2015. They sent me a link to purchase another refurbished Nexus 6P that said it was supposed to be delivered by August 30. I have the Black 64 GB version.

I started up another chat this morning since I hadn't received it yet, and the CSR told me this exact message.

They are going to give me a 128 GB black Pixel XL as a replacement RMA! Google is awesome! I hope everyone else has similar luck.
[Nexus 6P General] afbengochea:
How long did you have the second Nexus 6p before you called back for the battery issue?
[Nexus 6P General] Mr Paul:
What country are you guys in that are getting the pixel as replacement?

My 6P has started shutting down at around 10 to 20 percent.

Bought from play store in UK just over a year ago.
[Nexus 6P General] galaxys:
So far, looks like they are in USA....
[Nexus 6P General] afbengochea:
Just got upgraded as well. I'm in the US
[Nexus 6P General] murso74:
So I called again and the rep confirmed they're out of 6p. She seemed to be implying that the would be an upgrade, but wouldn't come right out and say it. I think I'll be disappointed now if it doesn't happen
[Nexus 6P General] jfarrah87:
Same here. They are sending me a Pixel XL 128 GB...exciting! :good: Google!
[Nexus 6P General] spiff72:
So am I the only one who was told I am getting a 32GB and the order link was for a 128GB?
[Nexus 6P General] swapavi:
Anyone have success getting an RMA for a phone that they opened up themselves and installed a battery in?

Got a battery off eBay and put that in... If I put my old battery back in will they accept an RMA? I'm almost certain warranty is 100% void. But I just wanted to ask.
[Nexus 6P General] Ulver:
I think I was told I would get a 128gb but the replacement link was for a 32gb. I can't complain, my 6P was a 32gb so it only seems fair.
[Nexus 6P General] akenis:
Got my 6P replacement about 2 weeks ago...64 gb. It's listed on swappa. Have been using a new HTC U11...but it has issues and I think it's going back.

Was thinking about taking 6P off swappa and using it. Bad timing....I want to send it back and ask for a Pixel XL! FAT CHANCE... Maybe the battery is bad also.
[Nexus 6P General] spiff72:
Makes sense I suppose. Mine was the opposite as I have the 128GB so it would have been a storage downgrade
[Nexus 6P General] mr.notsotech:
What model of the 6p did you have? what color and what gb? Also did you replace it under your nexus protect or just through normal warranty?
[Nexus 6P General] akenis:
64 gb black. Bought on launch pretty much with Protect. They didn't charge a deductible for the refurb. I guess it was a grace replacement outside of 1 yr warranty.
[Nexus 6P General] 117micc:
So I called Google and they transferred me to project fi custody service, my 6p was purchased second hand and they were going to replace it anyways. They wanted me to buy a refurbished 6p from the website, for $449 which would be refused once I returned my defective 6p. I didn't have that much money to sit in limbo for 2 weeks.

Edit: Contacted Google again, they transferred me to the project fi team. And I literally just asked if I could get the pixel xl as a replacement for my 64gb nexus 6p. They said it all depends on device availability. I said ok I guess I'll cross my fingers that I'll get the pixel. They sent me the link and low and behold a black 128gb pixel xl replacement!!! My phone was bought second hand, and it's passed the one year manufacture warranty also. When I shared my enjoyment with the customer service rep, they said excellent and that "they wanted to surprise me"! Implying they gave me the pixel xl on purpose!!!!!! Google is really looking out for is customers! Proof below!

http://cloud.tapatalk.com/s/59ab84213dfbd/Screenshot_20170903-001746.jpg?
[Nexus 6P General] dadoc04:
Just got a 32 gig pixel xl for my 32 gig aluminum 6p that was out of warranty.... Thank you Google!!!
[Nexus 6P General] FlamingAngel82:
Shame that it seems to be only a US thing. Definitely still having issues with the replacement I got last week.

Gone through all the normal troubleshooting, but issue with video camera still remains. And unfortunately, probably gonna be offered another 6p as a replacement, I reckon.

Ah well.
[Nexus 6P General] 400ixl:
UK stock appears to come out of Germany, at least that's where mine had to go back to.
[Nexus 6P General] FlamingAngel82:
Yeah, the one I sent back a couple of days ago was to Germany. Pesky Germans, having stock of our exact phones instead of running out like in the US! :)
[Nexus 6P General] murso74:
Just received an email saying that due to lack of stock I'll be getting a pixel. I was going to get either a note 8 or the LG v30, but this totally inspires brand loyalty. I'll wait to see what the pixel 2 offers now, even though my need to upgrade my phone isn't as dire as it was
[Nexus 6P General] Rebel2k:
As for me, different story... They say they cannot do anything for me as it wasn't ordered through the PlayStore but Amazon, so I have to stick with Huawei... I'm waiting for them to try to find a battery to change mine... Next step next week if everything goes as expected... :(
[Nexus 6P General] scoobysnack:
Graphite 128gb. I went through Nexus protect. My first replacement phone FedEx lost it. It took 2 weeks to recieve my phone. The original phone that was shipped was a 6p once it warms confirmed MIA they shipped me another one over night. I opened the box and thought it was a phone case I had ordered.
[Nexus 6P General] Ketawa:
I originally had a 32GB Nexus 6P purchased at launch from the Google Store, delivered October 2015. It had the battery shutdown issue and Google replaced it for free out of warranty with a refurbished 32 GB Nexus 6P in January 2017. I just called Google support and they said they are replacing all phones with Pixel XL, however, the representative ended up transferring me to Assurant, who administers the Nexus Protect plans. I have never paid for Nexus Protect. The Assurant rep said I would be charged a $79 deductible if my claim is approved. I said I'd wait to give my payment information for the deductible until after it was approved. I have no idea how this is going to turn out, holding out hope I can get a free Pixel XL from Google directly, since I think I wasn't supposed to be transferred to Assurant.
[Nexus 6P General] sgvjon:
But did you tell them you don't have Nexus Protect?
[Nexus 6P General] Ketawa:
It wasn't clear to me why I was transferred to the Assurant rep until late in the call, so I'm just going to let the process play itself out now and see what happens.
[Nexus 6P General] sgvjon:
Well, good luck to you. To me, it just doesn't make sense to not tell them.
[Nexus 6P General] NOSTALGIA:
did you purchase nexus protect when you got the device from the google store?
[Nexus 6P General] akenis:
Wow Google is awesome! Working on Labor day. I have an unopened 6P refurb/replacement here ordered 8/16. Was going to sell it and try HTC U11....awesome device but not very AOSP, and mine had sensor problem (but wow...great camera, speakers and 7 hr SOT).

Bad timing on my part. If I had waited a bit to process my refurb, I'd have an XL now. Called Google to ask if I could send the 6P refurb back for Pixel....didn't want to re experience defect. Was on hold for 5, and she said my order was before the XL policy. Sucks.

So now my hope is this 6P I have breaks or has issues soon. Guess I'll evaluate very thoroughly. Any ideas?
[Nexus 6P General] Fredouye:
Anyone in France got a Pixel XL replacement ? :)