yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] kirdroid:
Yeah they dropped the ball big time for us phone+camera orders ..... And yes it's not the end of the world before someone says calm down just a phone.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Ana replied to one of my rant emails.. She asked for my order number after I kinda sent a pissy email saying if it didn't ship by the end of the day I was filing a dispute with my CC company.. Watch my order get canceled now.. Lol
[Essential Phone Guides, News, & Discussion] tw1tch175:
Essential, get us the phone. I will happily wait for you to ship over the cameras in bulk and distribute them from California later if you do. :fingers-crossed:
[Essential Phone Guides, News, & Discussion] dr_rick13:
Ah congrats man. I ordered on the same day. I wonder what kind of algorithm they're using to send phones out
[Essential Phone Guides, News, & Discussion] graffixnyc:
They are using lotto ball style. You need to get 5 numbers plus the powerball in order for your order to be selected to be shipped
[Essential Phone Guides, News, & Discussion] tw1tch175:
And everyone who ordered a camera got a -1 for their powerball
[Essential Phone Guides, News, & Discussion] dr_rick13:
Unfortunately, I'm out of thanks for the day :(
[Essential Phone Guides, News, & Discussion] kirdroid:
I'll take over the camera distribution in North West ... Just send us our damn phone [emoji23][emoji23][emoji23]
[Essential Phone Guides, News, & Discussion] rubi76:
Taxes for NY. Essential website had no taxes. And no phone either, but that's another story.
[Essential Phone Guides, News, & Discussion] km8j:
https://www.phonearena.com/news/Ess...rs-should-receive-theirs-on-August-31_id97478

Because of Harvey?
[Essential Phone Guides, News, & Discussion] lazerus06:
Anyone that pre ordered theirs directly from Sprint receive an email yet?
[Essential Phone Guides, News, & Discussion] fs0909:
[IMG="Aug 15"]https://imghost.io/image/TGqUq[/IMG]

I have order in on the 15th - no shipping. Got the same boiler plate email from Emily LOL

(in CA so tax added)
[Essential Phone Guides, News, & Discussion] graffixnyc:
I got the same message about it being on the warehouse floor a little while ago. I guess that's the new strategy to say instead of "it's shipping today"
[Essential Phone Guides, News, & Discussion] johnzhang.inbox@gmail.com:
I reckon it's a new strategy to say: it's shipping soon, but NOT today.
[Essential Phone Guides, News, & Discussion] &roid:
Annoyed still waiting when pre-ordered and paid before the many others that have shipped....WTF Essential. Should not have bought that damn magnet camera. Even OnePlus sent me an apology and a coupon when they shipped only a single day late than what I was told.
[Essential Phone Guides, News, & Discussion] johnzhang.inbox@gmail.com:
I wish I didn't pre-order this phone, now I'm part of this drama show…

I wish I didn't pre-order this phone, now I'm part of this drama show…
[Essential Phone Guides, News, & Discussion] rvashi:
Emily's at it again!! hahah. I think she's got the copy/paste thing down to an art. :)
[Essential Phone Guides, News, & Discussion] worldsoutro:
I feel like everyone is in the dark at the customer service level and they are just trying to do thier best. I am sure they are annoyed at the lack of communication. I wish someone would step up and tell thier boss that this is BS and we need more information to tell the customer.
[Essential Phone Guides, News, & Discussion] maverick96:
Could be worse. I just got this now. Yet I got the shipping email on Saturday. They're clueless and making sh!t up. Plain and simple. It's all lies.
[Essential Phone Guides, News, & Discussion] maverick96:
I'm thinking it will be absolutely impossible to return this phone. If you send it back you may NEVER see your money.

---------- Post added at 11:13 PM ---------- Previous post was at 11:12 PM ----------

Hopefully Andy Rubin is onto his next big thing, because Essential is dead on arrival
[Essential Phone Guides, News, & Discussion] kirdroid:
Just go to Twitter and see the mentions of [MENTION=754963]essential[/MENTION] ... Every tweet is just people complaining/asking about order status even though they have taken customer money for long now. I have even seen lots of them included Andy Rubin as well asking what's going on.

It's a shame that he or some one else not address this via PR release, email, Twitter or any other means. Shame on them.
[Essential Phone Guides, News, & Discussion] tech_head:
Still no tracking number/info.

I have a phone and camera order.

They sent me an email to add the camera to my order and it said "shipping in 2 to 3 days", so I added it.

Whatever, but no information is a PR nightmare.
[Essential Phone Guides, News, & Discussion] worldsoutro:
That's such BS from them. They don't want you to cancel, they hope you change your mind once you get it
[Essential Phone Guides, News, & Discussion] IM0001:
They are CS reps trying to maintain civility with what limited tools they have on hand.

Treating them badly is the same as treating your server like a **** when they don't deserve it.

Luckily they can't spit in your food in this case, however come time to get your phone repaired, I wonder if they would still be willing to help out outside of warranty when they have a log of dickmail from past experiences?
[Essential Phone Guides, News, & Discussion] johnzhang.inbox@gmail.com:
So true. When I accidentally brock my Pixel's back glass, Google replaced the phone for free as a goodwill, I don’t think Essential should be able to do it in terms of their customer service.
[Essential Phone Guides, News, & Discussion] hondajohn88:
I finally got my tracking number.

Phone & camera order.

Edit: Just the phone is included in the shipment, but that's fine with me. I'll wait for the camera
[Essential Phone Guides, News, & Discussion] tech_head:
Still got nothing on my end.

What is your arrival date?
[Essential Phone Guides, News, & Discussion] kirdroid:
That's awesome when did you get tracking?
[Essential Phone Guides, News, & Discussion] hondajohn88:
Nothing showing in FedEx Manager yet, I'll update this as soon as there is more info
[Essential Phone Guides, News, & Discussion] &roid:
I hate to believe this, but a part of me certainly feels that way given the terrible communication.
[Essential Phone Guides, News, & Discussion] brennp:
Ordered phone and 360 within an hour of availability emails back in the day.

Just now got tracking # for order WSO00017014xx, corresponding w/ phone.

This happened not 3 minutes after logging in to Essential site and checking order status, no new info then or now.

Fedex has no info at the moment, hopefully tomorrow :)
[Essential Phone Guides, News, & Discussion] hondajohn88:
Yup, got the tracking number about 10 minutes ago, so now waiting for FedEx to get it in the system.
[Essential Phone Guides, News, & Discussion] kirdroid:
Great finally some hope to receive tracking number hopefully when I wake up tomorrow morning. [emoji3]

---------- Post added at 11:40 PM ---------- Previous post was at 11:09 PM ----------

Woohoo !!!! Just got email from essential with FedEx tracking. Says package contains phone only. Ordered both phone and camera asap.

Tracking still not active. Happy that we will at least have the phone before end of week.

Don't care when the damn camera ships which caused the delays of our order. Finally !!!

---------- Post added at 11:48 PM ---------- Previous post was at 11:40 PM ----------

Also, may be they shipped camera as well who knows. It says you will get two series emails but will share same tracking number. But doesn't matter, phone has shipped !!

"Please allow some time for the shipment status to update. If you ordered both a phone and a camera, you will get two separate shipment confirmation emails, but note they will share the same tracking number"
[Essential Phone Guides, News, & Discussion] tw1tch175:
23** order number. Just got my shipping confirmation email. Looks like they're finally really pushing out orders.
[Essential Phone Guides, News, & Discussion] km8j:
Anyone's phones have tracking showing that they hit the US?
[Essential Phone Guides, News, & Discussion] gharris040604:
Just received my tracking #
[Essential Phone Guides, News, & Discussion] hondajohn88:
Awesome!

Edit: Just checked my credit card & camera is fully charged.
[Essential Phone Guides, News, & Discussion] adsam3927:
I'm wondering now if it's based on order #....my last 4 digits are 17** and I see that 14** just got shipped , so that's 1,400 orders done so far and mine is the 1,7**th order so far ?

Strange though that a 23** just got shipping before my #??

It's 3.40am and this waiting game is killing my sleep....I should just forget about it and wait for my Amazon order instead.

Like someone else said...I'll just get Amazon order....use phone...when essential order arrives in 10 years then I'll just send amazon phone back
[Essential Phone Guides, News, & Discussion] faded03cobra:
Just received my tracking number
[Essential Phone Guides, News, & Discussion] skw5115:
Just got mine as well. Phone and camera order but of course, only the phone is shipping
[Essential Phone Guides, News, & Discussion] anandlal:
I ordered both phone and camera but on separate orders. I got the email that the camera has been shipped. I got the email on Aug 28th. I didn't see it until today because Yahoo thought it was spam and placed it in the junk folder. Lol.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I got nothin'
[Essential Phone Guides, News, & Discussion] smalltownbird:
I still haven't been charged for my phone, ordered on the 18th. I've emailed to make sure there wasn't a problem with my card but have no response. I went ahead and ordered on Amazon.
[Essential Phone Guides, News, & Discussion] dpackerz:
Got tracking number today. It's now showing left SHENZHEN, CN, and I'll have it 9/1. Since email says that camera and phone share the same tracking number, they should both arrive then.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Mine shipped! I just woke up and saw I got an email around 4 hours ago. It will be here in NYC on Friday!
[Essential Phone Guides, News, & Discussion] Waverider317:
Ordered the phone and camera and finally shipped however knowing how essential is who knows. For those that did not order a camera what is your package weight let's see if they're going to make us play the waiting game again or not.
[Essential Phone Guides, News, & Discussion] bricky23:
Got email with tracking# also.
[Essential Phone Guides, News, & Discussion] Azdian:
still no sign of tracking number here :(
[Essential Phone Guides, News, & Discussion] ack154:
Got my shipping notice at 1:55am (eastern). Don't think I can be sure it's both the phone and camera together, but something is on its way.
[Essential Phone Guides, News, & Discussion] km8j:
Looks like our phones didn't make it to the states
[Essential Phone Guides, News, & Discussion] sharrief:
Got my shipping info this morning. I ordered both phone and camera as soon as pre-orders were up, and paid for both as soon as they allowed us. I have just one email saying it's for the phone, no email with camera tracking info yet (though it the email I do have says they should have the same tracking number). My package weight is 1.76 lbs / 0.8 kgs, and it does say shipment exception, package missed FedEx cutoff, delivery estimate for Friday morning to ATL. Phone is currently in Shenzhen
[Essential Phone Guides, News, & Discussion] Raystechworld:
Still nothing here paid for both as soon as I could and nothing

---------- Post added at 12:05 PM ---------- Previous post was at 12:04 PM ----------

Did you guys have the phone charged thru not as pending no more ? The can was fully charged yesterday but nothing for the phone for me
[Essential Phone Guides, News, & Discussion] budeone:
Congrats! Your order is now on the way, and you’ll be one of the first to have the product in your hands.
[Essential Phone Guides, News, & Discussion] Raystechworld:
[MENTION=1575440]budon[/MENTION]e did you just get the email or was that from last night ?
[Essential Phone Guides, News, & Discussion] anandlal:
Friday by 10.30am for me. Signature required but I'm not going to be home. Did an electronic signature release so that they leave it at the door.
[Essential Phone Guides, News, & Discussion] hondajohn88:
Looks like a familiar scenario...delivery exception due to package received after cutoff. Delivery date shown as Friday 9/1. Looking forward to it :)

Edit: Shipping exception disappeared.
[Essential Phone Guides, News, & Discussion] budeone:
Last night
[Essential Phone Guides, News, & Discussion] mrnathanr:
Mines coming friday according to my newly received FedEx label. Also, I ordered camera and phone (camera is still MIA)
[Essential Phone Guides, News, & Discussion] skinnytoo2:
Same here. But email says tracking is for both phone and camera with Friday delivery.
[Essential Phone Guides, News, & Discussion] km8j:
So both days allegedly received after cutoff weird. Guess those who thought the original wave made it on plane were unfortunately wrong
[Essential Phone Guides, News, & Discussion] ack154:
Hey - did anyone call Andy yet and let him know some more phones shipped?
[Essential Phone Guides, News, & Discussion] Raystechworld:
Nothing here yet any others like me so we can complain more lol
[Essential Phone Guides, News, & Discussion] worldsoutro:
I haven't received anything yet and I just ordered the phone on the 16th
[Essential Phone Guides, News, & Discussion] czucker:
I received the same email, but my tracking number hasn't hit FedEx yet. I'm hoping that since we're in the same town, I may be good for Friday as well.
[Essential Phone Guides, News, & Discussion] spotmark:
Still waiting here, despite receiving the response yesterday that it was on the warehouse floor being processed. :rolleyes:
[Essential Phone Guides, News, & Discussion] ack154:
The tracking number you got this morning doesn't show up yet? That's strange - my notice went out at 1:55am this morning and it shows up with a couple scans already.
[Essential Phone Guides, News, & Discussion] Waverider317:
Did you order the phone or phone and Camera
[Essential Phone Guides, News, & Discussion] ack154:
Both.
[Essential Phone Guides, News, & Discussion] danon.brown:
what is the package weight of the phone/camera bundle?
[Essential Phone Guides, News, & Discussion] Waverider317:
That's exactly what I'm trying to figure out I ordered both and mine is 1.76 lb
[Essential Phone Guides, News, & Discussion] ack154:
Mine shows as 1.76 lbs (I ordered phone and camera).

Tracking email says:

So I guess they are shipping together. I didn't expect that.
[Essential Phone Guides, News, & Discussion] stylekyle22:
I ordered both and just got my shipping email last night. Tracking number is not yet live. Did say I'll get a separate shipping email for the camera, but it would be the same tracking number. So they must be shipping together which might explain the hold up for those that ordered both.

Also interesting, they are now saying not only is the phone not certified with Verizon as others have reported, but it is not compatible at all. They did say they're working on it and hope to have it resolved in a few days.
[Essential Phone Guides, News, & Discussion] Goronok:
My phone only order shows @ 1.76lbs as well.
[Essential Phone Guides, News, & Discussion] Waverider317:
Well that's not what I wanted to hear I guess just another lie from essential. Damn. So frustrating
[Essential Phone Guides, News, & Discussion] graffixnyc:
Mine shoes 1.76lbs as well, I ordered the camera but only got a shipping notification for the phone, I didn't get one for the camera yet.
[Essential Phone Guides, News, & Discussion] skw5115:
Watching the tone of the thread change from enraged to content so quickly was pretty entertaining lol.
[Essential Phone Guides, News, & Discussion] artiemon:
Ordered the phone on the 18th, camera when I got the notice on the 24th. No tracking received. Camera posted on CC the 26th, phone was pending 3 days, fell off and has not posted.
[Essential Phone Guides, News, & Discussion] wlchan3:
I ordered both and finally got tracking number at 4am ET last night, but tracking number hasn't shown up on Fedex
[Essential Phone Guides, News, & Discussion] Raystechworld:
I did the phone on the 16th and can the day I got it and nothing so madd
[Essential Phone Guides, News, & Discussion] Zargon335:
I just got off the phone with Andy. He said all the packages are the same weight because they decided to give everyone a 360 camera. So if you didn't order the camera originally, you scored free camera!
[Essential Phone Guides, News, & Discussion] Goronok:
Funny
[Essential Phone Guides, News, & Discussion] slothdabski:
LOL "We delayed the order of anyone who ordered a camera, so that we can give a camera to everyone who didn't order one!"
[Essential Phone Guides, News, & Discussion] stewa2jm:
I'm assuming you're joking here, and if you are not, that's is awesome for everyone who has had to wait... However, I want my $50 back then!
[Essential Phone Guides, News, & Discussion] DowntownRDB:
+1. LOL
[Essential Phone Guides, News, & Discussion] tech_head:
I just got my tracking number. It says I'll get a separate email for the camera even though they shipped together.

Your comment about Verizon is very bad news if true. Not at all compatible would be very bad. I'll need to go check that.
[Essential Phone Guides, News, & Discussion] Waverider317:
Compatibility with Verizon is not a problem it will work out of the box only issue you would have if you do not currently have Verizon and needed a new SIM card it would not register the device in their system but if you currently have service with Verizon you're good to go
[Essential Phone Guides, News, & Discussion] km8j:
Any chance for those of us on thursday delivery, the phone is at our facility tomorrow for pickup?
[Essential Phone Guides, News, & Discussion] manderson8898:
Have not seen an update on the FedEx site since 8/28 am when it was in China.
[Essential Phone Guides, News, & Discussion] lazerus06:
Anyone that ordered from Sprint hear anything yet?
[Essential Phone Guides, News, & Discussion] bormasina:
I have Thursday delivery by 10:30am and the is the latest tracking info I see:

9:00 pm

Left FedEx origin facility

SHENZHEN CN

7:01 pm

Picked up

SHENZHEN CN

Package received after FedEx cutoff

6:02 am

Shipment information sent to FedEx
[Essential Phone Guides, News, & Discussion] czucker:
I received mine at 4:03am and the FedEx page says :"This tracking number cannot be found, please check the number or contact the sender."

It was a bit later than yours and I'd imagine that the carriers are pretty hectic with the storm and all.
[Essential Phone Guides, News, & Discussion] tech_head:
Not certified does not mean not at all compatible.

https://www.google.com/amp/www.andr...authority.com/essential-phone-verizon-796330/

If you don't have a Verizon SIM, it's still easy. Get a nano SIM for another phone and get it active. Once you do that, swap the SIM.
[Essential Phone Guides, News, & Discussion] Waverider317:
You exactly. Doesn't hinder performance or anything.

---------- Post added at 03:29 PM ---------- Previous post was at 03:28 PM ----------

Anyone who had their phones shipped and did not order a camera how much does your package weigh
[Essential Phone Guides, News, & Discussion] bormasina:
1.76lb

This was answered earlier.
[Essential Phone Guides, News, & Discussion] kirdroid:
That's what happens when a company does what it was supposed to do last week.
[Essential Phone Guides, News, & Discussion] harajuka:
So just checked my shipping status this doesn't look good. you'd figure it was shipped and arriving in US soil already..

[IMG="shipping"]https://dl.xda-developers.com/4/2/5/6/2/5/6/Untitled-1.jpg?key=QM1ugNhVKA_boy9Y1X_vKg&ts=1504017840[/IMG]
[Essential Phone Guides, News, & Discussion] grooks:
I had a feeling the phones did not leave Monday as some had speculated. As long as they are on the flight today out if China, the Thursday delivery is still probable.

For those who received the tracking numbers overnight, I suspect your phones will sit in China and not leave until tomorrow with delivery on Friday. I hope I am wrong but just setting expectations.
[Essential Phone Guides, News, & Discussion] gk1984:
Meh, I wouldn't worry too much. They could still air deliver it and arrive fairly quickly. Might be 3-day shipping. I ordered something before that was still in China a day after "shipping" and still arrived on time and quickly. I was pretty surprised. These logistic companies have it figured out. Essential? I think they're still figuring it out though.
[Essential Phone Guides, News, & Discussion] kirdroid:
Import clearance is the most important thing, if no hold up there you get overnighted from Memphis, TN to your destination. Every FedEx international tracking I have had (I order lot of phones [emoji23]), once import clearance at Memphis after that you will get to your destination overnighted. Generally for Seattle, assuming clearance is done it can leave Memphis as late as 3 AM in the morning and by the time I wake up it's on a truck to deliver or held at my FedEx distribution center for pick up if I requested it.
[Essential Phone Guides, News, & Discussion] km8j:
That implies we are getting the phones tomorrow, but we arent.
[Essential Phone Guides, News, & Discussion] chrispayne:
Strangely Telus shows for us in Saskatchewan:

"Free shipping: You will receive your phone by September 1, 2017."

However, I just noticed that all other jurisdictions in Canada show:

"Free shipping: You will receive your phone by September 8, 2017."

I did a pre-order through our business account and reached out for an update yesterday, no response yet.
[Essential Phone Guides, News, & Discussion] kirdroid:
We will see [emoji3]

For myself since I got tracking few hours back and it already left origin facility, I expect delivery to be by Thursday even though it says Friday. Every time FedEx international I have seen delivered early. Either way I'm getting my phone Thursday or Friday so I don't mind. Just saying my recent and past experience from FedEx international packages. They are on the way which is what I care, one or two days this side or that's side it's fine by me.
[Essential Phone Guides, News, & Discussion] eakrish:
I’m assuming this is normal. Also, where you at in Jax? I’ll be up there in a couple weeks for a command ceremony.
[Essential Phone Guides, News, & Discussion] kmoney059:
Same thing with mine but still States Thursday
[Essential Phone Guides, News, & Discussion] km8j:
We are all on the same pallet. We will get Thurs, no chance tomorrow
[Essential Phone Guides, News, & Discussion] msrecinto666:
I ordered mine on the 19th did anyone else got a tracking close to my order number #WSO00017045XX?
[Essential Phone Guides, News, & Discussion] kmoney059:
I'm ok with that and usually a good sign meaning g it's clearing customs with the US
[Essential Phone Guides, News, & Discussion] slothdabski:
Mine is also ending in 45xx. Order camera too. Got shipping email around midnight, but only for phone
[Essential Phone Guides, News, & Discussion] barleysoda:
I got my email and tracking with a Friday delivery as well. Should we put our pitch forks and torches away?
[Essential Phone Guides, News, & Discussion] slothdabski:
I'm waiting to see how the camera is and how the return process goes, if needed, before I turn off my angry mob pitchfork mode
[Essential Phone Guides, News, & Discussion] stewa2jm:
Order 22XX and I have not received a tracking number nor shipping notice.

---------- Post added at 11:49 AM ---------- Previous post was at 11:43 AM ----------

what date did you two reserve your phone? I reserved on July 12. I'm wondering if they are doing any priority based on reservation date as they have indicated to me.
[Essential Phone Guides, News, & Discussion] slothdabski:
I reserved on the 16th and paid on the 19th
[Essential Phone Guides, News, & Discussion] Kukaless:
Order # 48xx with camera. Got shipping notice at 3:57 am this morning. Tracking number is not yet active.
[Essential Phone Guides, News, & Discussion] kmoney059:
Pre registered in May and I have tracking