yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] tw1tch175:
A lot of us are showing Friday off that shipment. The thursdays are likely people that are close to a direct hub flight from Memphis.
[Essential Phone Guides, News, & Discussion] tech_head:
Yours and mine on the same plane.
[Essential Phone Guides, News, & Discussion] km8j:
When did yours ship? The Friday people I saw all were "shipped" Tuesday but were late and really Wednesday. Mine was first wave Monday, late so Tuesday.

To be fair I just looked at a domestic overnight priority package. Got to Memphis 12:25a, left around 3a. Got to regional sort around 6a, my local facility at 8a and to my door at 10a so maybe it will happen.
[Essential Phone Guides, News, & Discussion] kirdroid:
Wow you guys are talking as if they have to drive across the country to move the packages. It take few hours to any corner of the country from Memphis. See example below for my latest package.
[Essential Phone Guides, News, & Discussion] budeone:
I have until the 12th to get a phone so I am still in the game. :D
[Essential Phone Guides, News, & Discussion] brandoncheney05:
I’m hoping this is still accurate I ordered 8/17 in the morning and just got off phone with Sprint t they confirmed that my phone should still ship tomorrow via UPS. Probably doesn’t mean much but clinging to that hope. If mine doesn’t ship by 9/1 I’m probably going to cancel my order and order Note8. I’m tired of this rollercoaster ride and having my doubts regarding the camera.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I've been tempted due to the craziness, especially that weird email situation. Just waiting and see.
[Essential Phone Guides, News, & Discussion] &roid:
No one is home at Essential Support...https://www.essential.com/support
[Essential Phone Guides, News, & Discussion] km8j:
Holy [MENTION=8270493]@$&[/MENTION] lol. They probably shut it down due to security issue

---------- Post added at 10:42 PM ---------- Previous post was at 10:42 PM ----------

Or they are going out of business...
[Essential Phone Guides, News, & Discussion] Chronzy:
No doubt the communication with some has been bad. Essential should address that and be held accountable.

Sidenote- I stayed in Issaquah on my trip to Seattle last year. Very nice little town.
[Essential Phone Guides, News, & Discussion] kirdroid:
Yeah nice town though lot of growth recently around Seattle area in general, great weather (at least during summer [emoji3])
[Essential Phone Guides, News, & Discussion] graffixnyc:
I doubt mine is on that flight since that one left at 2:30AM local time and my scan was at 2:39 AM. What's the flight after this one? lol
[Essential Phone Guides, News, & Discussion] Domingoknows:
That's a good sign! I'm only in SC, so I guess 10:30 delivery is still possible. Unlikely, but possible :fingers-crossed:
[Essential Phone Guides, News, & Discussion] ttjoseph:
Guess I was totally wrong about the routing being HKG-MEM-local flight. Mine now looks more like SZX-KIX-MEM-local (there's an "In transit" on my tracking page in Sennan-shi, Japan, which is near Kansai Airport). The FedEx flight schedule is consistent with this, and it's certainly possible for FedEx to meet its predicted delivery date/time for my address.
[Essential Phone Guides, News, & Discussion] rvashi:
I've never seen FedEx actually deliver before the given date. I've had UPS "go above and beyond" and get my phone a day sooner but never with FedEx.
[Essential Phone Guides, News, & Discussion] isopure:
https://www.essential.com/blog/an-acquired-taste

A note from Andy Rubin.

One of the most important jobs of a founder is to recognize when things aren't going quite right, and make the necessary decisions and take action to correct them before customers are impacted. Founders are often faced with thousands of micro-decisions daily to keep their companies laser-focused on delivering products into the right markets at precisely the right time.

Yesterday, we made an error in our customer care function that resulted in personal information from approximately 70 customers being shared with a small group of other customers. We have disabled the misconfigured account and have taken steps internally to add safeguards against this happening again in the future. We sincerely apologize for our error and will be offering the impacted customers one year of LifeLock. We will also continue to invest more in our infrastructure and customer care, which will only be more important as we grow.

Being a founder in an intensely competitive business means you occasionally have to eat crow. It's humiliating, it doesn't taste good, and often, it's a humbling experience. As Essential's founder and CEO, I’m personally responsible for this error and will try my best to not repeat it.

I remain heartened and motivated by the groundswell of support that Essential has experienced since unveiling the company on May 30th. We continue to believe deeply in our vision and the innovation we are bringing to life via our Home, Phone and 360 Camera products. I humbly thank our customers and channel partners for your patience and understanding as we proceed with the launch of our first products.
[Essential Phone Guides, News, & Discussion] maverick96:
Should've invested a LOT in customer care from the beginning. Without it your company is nothing.
[Essential Phone Guides, News, & Discussion] &roid:
Another not a Phishing Scam...

http://www.ibtimes.com/essential-sm...tally-shares-customer-drivers-license-2584511

---------- Post added at 04:52 PM ---------- Previous post was at 04:50 PM ----------

^ Yeah...that!

Also, I like how it's titled "An Acquired Taste"...you mean a bad taste. No matter how much $#1t you eat, it's still tastes like and still is $#1t.
[Essential Phone Guides, News, & Discussion] Waverider317:
Props for finally owning up to all the issues but too little too late for some
[Essential Phone Guides, News, & Discussion] maverick96:
Too little too late for a lot. Myself included.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Not to sure how I feel about this. On one hand, they are owning up to this, the other shows the big mess this launch has been. The company feels very very new.
[Essential Phone Guides, News, & Discussion] rajeshr:
Would be a little too late for me, but they've charged me for the 360 Camera and not the phone as yet (Yeah, I got the email from them about the additional verification, so it seems my phone order is in limbo)! :(

Not sure what the heck is happening as CS seems to have gone completely dark!
[Essential Phone Guides, News, & Discussion] kmoney059:
I think once everything g clears up and they hire the right team for customers service and pr they will have a lot of potential
[Essential Phone Guides, News, & Discussion] Waverider317:
Am I the only one still wondering where these cameras are that we have been charged for also that were supposed to be shipping with our phones lol
[Essential Phone Guides, News, & Discussion] stewa2jm:
"... Feels very very new."

Umm... Yeah. It is new. It went public basically on May 30. I'd say its pretty new.
[Essential Phone Guides, News, & Discussion] &roid:
No, still wondering where that is too. They took my money for both some time ago and I don't have tracking for either. I think many are more worried about having the base product (and the more expensive one), while I'm sure the camera will be the next issue of contention if the phone actually reaches anyone.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Nah, I'm still wondering. Its been > 48-hours since I head anything from CS. I reserved June 12, purchased July 16th. Order number 22xx. Many have purchased after mez reserved after me, hell one person just bought it, no reservation and already received the shipping notice.

No, you're not the only one. This is an exercise on patience.
[Essential Phone Guides, News, & Discussion] kirdroid:
They will ship ***soon*** [emoji23][emoji23]

On a serious note, yeah we have to see when our phones deliver tomorrow or Friday if the camera is along with it. Personally I'm ok camera being shipped later, was not interested in it away more of an impulse buy since it was only $50. Looking at how they are handling things if it doesn't come with phone, I'm guessing probably couple of weeks even though they took our money long time back.
[Essential Phone Guides, News, & Discussion] Waverider317:
Just interesting since they were supposed to ship together blah blah blah. We all know by now how honest they are in their emails. Def glad the more expensive item is on the way but still I'm with you. Got charged the additional 50 a while ago now also
[Essential Phone Guides, News, & Discussion] synplex:
Ordered the Phone and Camera on Aug. 23 finally got tracking last night. Expected Sept 6 like others. What happened to 2-3 day air mail?? Also anyone know if the Camera is also shipping out?

View attachment 4257830
[Essential Phone Guides, News, & Discussion] pauldyhugs:
How essential would it be if we get our packages tomorrow and it's just the 360 camera? It's honestly not even out of the realm of possibilities haha
[Essential Phone Guides, News, & Discussion] Waverider317:
Right haha that would be awesome and would make us feel a little better. One can dream but unfortunately with their history....just receiving the phone this week would be nice. Just concerning we haven't heard a single thing about the camera that was "ready to go"
[Essential Phone Guides, News, & Discussion] isopure:
Sept 4th is a holiday.
[Essential Phone Guides, News, & Discussion] synplex:
This Friday is the 3rd day, next Tuesday is the 4th day. We're getting it on the 5th-6th day.
[Essential Phone Guides, News, & Discussion] smalltownbird:
I ordered 4 days before you and got a response back yesterday after waiting two days from emailing about my card not being charged and was told that my phone was on the factory floor... I still haven't been charged
[Essential Phone Guides, News, & Discussion] isopure:
Hopefully the Palo Alto, CA factory floor. I'm right up the street.

---------- Post added at 02:52 AM ---------- Previous post was at 02:50 AM ----------

Yet you have confirmation that you will be receiving it. Mine hasn't even shipped yet.
[Essential Phone Guides, News, & Discussion] synplex:
Yes, I get that I should be happy it shipped, but I signed up for the pre-registration Day 1 in May and email a few times in July or follow ups. I only waited till the 23rd to finish my pre-order because I was out of the country. I still have the right to ***** like everyone else here... it just won't any good.
[Essential Phone Guides, News, & Discussion] fs0909:
Mine made a stop in Japan LOL

BTW it's also marked signature required... before this thread is filled with people pissed @ getting door tags :)
[Essential Phone Guides, News, & Discussion] isopure:
$700 phone, no way they authorize just leaving it on the doorstep.
[Essential Phone Guides, News, & Discussion] fs0909:
I agree, but I could just see the rants now. And missing it Friday could mean nothing until Tuesday with Monday holiday.

Consider it a PSA ;)
[Essential Phone Guides, News, & Discussion] tw1tch175:
Note that it's indirect signature. If you have a Fedex account you can pre-sign for it. Assuming you live in a decent area you may also be able to get away with leaving a note asking them to leave the package with the tracking number and your name and signature.
[Essential Phone Guides, News, & Discussion] km8j:
Yep. I've had more expensive stuff left honestly. If you have a decent place like a pillar or area up front that isn't visible from the street, many drivers will leave there
[Essential Phone Guides, News, & Discussion] stylekyle22:
I was able to digitally sign for the package.
[Essential Phone Guides, News, & Discussion] km8j:
Assuming FedEx respects this lol
[Essential Phone Guides, News, & Discussion] kirdroid:
I generally do hold for pick up at local distribution center where the package arrives and loaded on to trucks for delivery. That way I can pick up first thing in the morning before going to work.

But this package doesn't have option to request hold for pick up, maybe stingy essential saving cost as it may cost more who know lol.
[Essential Phone Guides, News, & Discussion] adsam3927:
Andy Rubin just admitted they made a mistake and offering Lifelock for 1 year to affected customers....how about a free phone or camera !

https://www.essential.com/blog/an-acquired-taste
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Well it seems like they built a nice product, but forgot that everything else needs to be managed too. Look at the job posting for logistics, and cs.. etc. Not sure what was up with that. Were they trying to run the company lean, have people share responsibilities, and think that the name alone would inspire trust?

I want the device, and I'm hoping that the company succeeds. They have a great idea and if they put enough pressure on the market we could get more devices like this. Putting aside the craziness that went on here. The delays in shipping, and the whole deal with customer info. Not sure what's on the road for them. It seems like they could implode, or something. Which makes me feel like my purchase may need to be re-evaluated. Could be like pebble all over again as others have said.
[Essential Phone Guides, News, & Discussion] maverick96:
This is what my tracking has been showing since Monday. Weird? Or normal for Fed Ex?
[Essential Phone Guides, News, & Discussion] &roid:
It's their excuse not to give your money back when it doesn't make it to you. j/k

In all seriousness though, this company is really irritating me. Still no responses, still can't get anyone on the phone. Can't cancel, can't ask about order, can't even get a hint of reassurance. It has the feel of a sketchy fly by night operation. If I drive out there, I feel like I'll find an empty warehouse with some boxes and paper scattered across the floor.
[Essential Phone Guides, News, & Discussion] km8j:
Go for it and take pictures
[Essential Phone Guides, News, & Discussion] Reaper21x:
Nope. Mine is the same (since Saturday). Contacted Fedex, they say it's an invalid tracking #. They didn't ship our phones.
[Essential Phone Guides, News, & Discussion] maverick96:
I contacted Fed Ex also. Same story. Crazy. Wonder why it says "In Transit"?
[Essential Phone Guides, News, & Discussion] stewa2jm:
Oh dear, don't say "Pebble!"
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I'm still holding on till' I have to pull back. Which would probably be within the 15 day return period lol. The fact that the Google camera makes the camera decent might actually sway me to keep the phone, but I'm on the fence.
[Essential Phone Guides, News, & Discussion] kmoney059:
This is good news!! Looks like I'll have it in my hands tomorrow
[Essential Phone Guides, News, & Discussion] pauldyhugs:
I have same shipping info... Still says delivered on Friday the first though...
[Essential Phone Guides, News, & Discussion] kmoney059:
What state are you in. I'm am in North Carolina
[Essential Phone Guides, News, & Discussion] graffixnyc:
My Essential is in the country!

Not sure why it's in INDIANAPOLIS, IN I thought it would be going to Memphis:

8/31/2017 - Thursday

2:39 am	In transit	SENNAN-SHI JP

2:14 am	In transit	SENNAN-SHI JP

1:21 am	International shipment release - Import	INDIANAPOLIS, IN

1:17 am	Arrived at FedEx location	INDIANAPOLIS, IN

8/30/2017 - Wednesday

7:52 pm	In transit	SHENZHEN CN

6:51 pm	In transit	SHENZHEN CN

6:50 pm	International shipment release - Import	SHENZHEN CN

8/29/2017 - Tuesday

7:27 pm	Left FedEx origin facility	SHENZHEN CN

5:17 pm	Picked up	SHENZHEN CN

Package received after FedEx cutoff

4:32 am	Shipment information sent to FedEx

Still set for Friday delivery though
[Essential Phone Guides, News, & Discussion] graffixnyc:
Where are you located? Ours as in the same place at the same time but mine isn't getting here until Friday according to the schedule. I'm in NYC. Maybe you're closer to Indianapolis?
[Essential Phone Guides, News, & Discussion] pauldyhugs:
Utah, strange it went to Indiana instead of TN. Not expecting it until Friday.
[Essential Phone Guides, News, & Discussion] uncled1023:
Mine is on the same plane! Mine is showing Friday morning delivery though.
[Essential Phone Guides, News, & Discussion] kmoney059:
I'm in North Carolina... Not sure how long it takes from Indianapolis to NYC but maybe it's a flight to my local airport instead of ground from Indianapolis idk though Google maps puts me around 11 hours in a car
[Essential Phone Guides, News, & Discussion] graffixnyc:
It is strange considering the FexEx flight just landed in Memphis from Japan, and it wasn't until that flight landed that the Indianapolis scans happened.
[Essential Phone Guides, News, & Discussion] kmoney059:
Fro. Reddit I heard there was a pallet that went to Memphis the plane has not landed yet...
[Essential Phone Guides, News, & Discussion] graffixnyc:
It just landed: http://flightaware.com/live/flight/FDX60/history/20170830/1723Z/RJBB/KMEM
[Essential Phone Guides, News, & Discussion] pauldyhugs:
Are the Monday shippers getting Indiana scans? I myself was a phone+cam tuesday shipper that shows Indiana.
[Essential Phone Guides, News, & Discussion] uncled1023:
I was a phone+cam tuesday shipper as well and was on the Indiana flight.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Let's hope with all the drama with Essential that quality control was one thing they got right.. but I wont hold my breath. Maybe I'll start a build quality thread now hahah
[Essential Phone Guides, News, & Discussion] uncled1023:
Yea, i'm afraid for that. From what i've heard, all the review/demo units have been good, so hopefully the production units got the same treatment. After going through the Tiko3D issues, i'm all too familiar with a shoddy QC process.
[Essential Phone Guides, News, & Discussion] pauldyhugs:
Thats one thing that was praised by every review without any exception from what I've seen. So I'm really hoping it's as good as the review units
[Essential Phone Guides, News, & Discussion] kmoney059:
I was phone only that was Monday
[Essential Phone Guides, News, & Discussion] kirdroid:
Released from import as well, should be good for Thursday delivery most likely [emoji16]
[Essential Phone Guides, News, & Discussion] fs0909:
Now in Indy....
[Essential Phone Guides, News, & Discussion] pauldyhugs:
And you have an Indiana scan?
[Essential Phone Guides, News, & Discussion] kmoney059:
Yes but maybe because I'm closer to the Indianapolis hub then the Memphis hub...
[Essential Phone Guides, News, & Discussion] graffixnyc:
Yeah, but OEMs are known to cherry pick the best devices for reviewers, that's why you hardly ever heard of the major issues people complain about talked about by reviewers
[Essential Phone Guides, News, & Discussion] pauldyhugs:
Interesting, it seems all phones that shipped Monday and Tuesday are in Indiana and not Memphis.
[Essential Phone Guides, News, & Discussion] uncled1023:
So one reason it may be Indianapolis is because that is the FedEx Ground hub, which explains why my order is slated for Friday and i'm in Cali. Also, in 2010 they opened the direct flights to China: https://www.ibj.com/articles/23477-fedex-launches-nonstop-flights-from-china-to-indy
[Essential Phone Guides, News, & Discussion] pauldyhugs:
Possibly, but it doesn't make much sense that all Tuesday order shipments we're phone+cam and they all end up at the same place at the same time with a day difference in delivery time.

---------- Post added at 07:14 AM ---------- Previous post was at 07:12 AM ----------

True, here's hoping they actually got one thing right!
[Essential Phone Guides, News, & Discussion] uncled1023:
That's a good point. What if all the phones were shipped at the same time, but the camera's are showing up a day late, hence why all of the phone+cam people show a later delivery date, and how they mentioned the camera would share the tracking number.
[Essential Phone Guides, News, & Discussion] pauldyhugs:
I'm hoping that's the case, although tracking is still showing Friday the 1st for me.
[Essential Phone Guides, News, & Discussion] uncled1023:
That's what I mean. Our phones (Fri 1st) were on the same flight as those being delivered Thur 31st. But it seems the Phone Only orders are being delivered tomorrow, and the Phone+Cam are being delivered Friday.
[Essential Phone Guides, News, & Discussion] pauldyhugs:
Only time will tell!
[Essential Phone Guides, News, & Discussion] svbalan:
I too have same status from Monday.
[Essential Phone Guides, News, & Discussion] olebrumm73:
Support

Have any been able to get any feedback from support? Have order number WSO0001701xxx and not got any shipping info.. either none feedback from support when asking by mail:(
[Essential Phone Guides, News, & Discussion] km8j:
Indiana 407am..... Tight schedule!
[Essential Phone Guides, News, & Discussion] skw5115:
Mine is in state. Actually, 40 minutes from house! I was 9/1 delivery. I think it's coming early
[Essential Phone Guides, News, & Discussion] danon.brown:
Anyone ever picked up prior to delivery with FedEx? The 9/1 delivery is going to be sitting at the FedEx station until that morning. It would be nice to just swing by and pick it up a day early.
[Essential Phone Guides, News, & Discussion] spotmark:
Leave it to Essential and their lack of communication. Woke up to find that I finally received the shipping email and my phone is just down the road in Connecticut and scheduled for delivery today.
[Essential Phone Guides, News, & Discussion] Azdian:
lucky u, still no email no tracking here .. asked for cancellation and no answer either.
[Essential Phone Guides, News, & Discussion] iLLdWes:
Patiently waiting for tracking info from sprint... Suppose to ship today..
[Essential Phone Guides, News, & Discussion] manderson8898:
Looks like mine is in PHL so they will make the delivery schedule.
[Essential Phone Guides, News, & Discussion] mallman:
Same here as others. Mine is right down the street now so they will make good on their delivery promise today
[Essential Phone Guides, News, & Discussion] anandlal:
Mine is schedule for 9/1 delivery but is already at local sorting facility in Denver....
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
I'm initiating a charge back with AMEX, no new news on my order, no tracking shipping info or anything.. I've got an order in with Amazon as well, we will see when that one ships.
[Essential Phone Guides, News, & Discussion] lpasq:
8/31/2017 - Thursday

6:06 am

At destination sort facility

JAMAICA, NY

Delivery by 10:30 AM
[Essential Phone Guides, News, & Discussion] stewa2jm:
Support is still down. No comms for 72-hours with queries to CS. No shipping. I wait longer. My excitement waining big time.
[Essential Phone Guides, News, & Discussion] Azdian:
Talked to the bank to issue a charge back, and purchased it again from Amazon.
[Essential Phone Guides, News, & Discussion] budeone:
My status has not changed 9-6.. I am still in the game..
[Essential Phone Guides, News, & Discussion] skinnytoo2:
Mine just hit local sort facility in Novi, MI!! Yahoooo!!! Should be out for delivery within the hour. Finally!
[Essential Phone Guides, News, & Discussion] raphaex:
Seems to be on track:

8/31/2017 - Thursday

6:11 am	At destination sort facility	MIAMI, FL

3:57 am	Departed FedEx location	INDIANAPOLIS, IN

2:39 am	In transit	SENNAN-SHI JP
[Essential Phone Guides, News, & Discussion] xda0330:
Mine says at Fedex location: Newark NJ, as of 5:48am this morning, but then nothing else indicated. I am in New York City. Says delivery by 10:30am, but seems like nothing has happened to it since 5:48 in Newark.
[Essential Phone Guides, News, & Discussion] drocny87:
Mine just got to the Staten Island facility at 750. Yours should hit NYC soon. It was in Newark as of 548 as well
[Essential Phone Guides, News, & Discussion] jerflash:
I am still waiting on mine but did you see that beautiful LG v30? My buy that to take on my honeymoon
[Essential Phone Guides, News, & Discussion] Domingoknows:
Man, this thing is REALLY moving. Made it from Indianapolis to my hometown about 40 minutes ago. Thursday delivery it is!