yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] itstee:
nah, people with Fedex manager will get a email saying a package is being shipped to your address. Same with UPS if they are using UPS. I get emails from both FedEx and UPS if a label has been printed with my name and address. If it shipped, someone would have gotten the tracking #
[Essential Phone Guides, News, & Discussion] IM0001:
Thank you for letting us know you plan on being a Thief.
[Essential Phone Guides, News, & Discussion] itstee:
NVM...
[Essential Phone Guides, News, & Discussion] IM0001:
True, but that is assuming that they are shipping using FedEx or UPS. If they are shipping from out of country with a different carrier, that isn't going to show up until it gets passed off to a local carrier.
[Essential Phone Guides, News, & Discussion] itstee:
True...
[Essential Phone Guides, News, & Discussion] kirdroid:
Even if they are shipping from China they will use FedEx or UPS, I buy a lot of phones and lots of them come from China and they all ship via FedEx international generally or UPS (mostly Apple).

In fact just two days back my Z2 force delivered from China and FedEx manager alerted, and had FedEx tracking all the way.

I'm not saying they can't use anything other than FedEx or UPS but in one of the emails their support said they use FedEx. So, if they already shipped we would have got notifications thru FedEx or UPS my choice that labels were created etc.
[Essential Phone Guides, News, & Discussion] graffixnyc:
That is not true. I work for Swappa and we see blacklisted unlocked devices all the time
[Essential Phone Guides, News, & Discussion] graffixnyc:
We are breaking XDA in this thread from all the complaining :P
[Essential Phone Guides, News, & Discussion] graffixnyc:
Nice :) I've been working for them for over 3 years now. I'm a Sr Mod and also work in QA for the site (part-time just for extra spending cash for my tech habit hehe, I'm a developer full time)
[Essential Phone Guides, News, & Discussion] kmoney059:
Could be using DSL for shipping till it hits the store then transferred to fedex to save on Shipping costs
[Essential Phone Guides, News, & Discussion] kirdroid:
You meant DHL... At this point you all are just stretching to find something but highly doubt. I happen to believe they are just dropping the ball again and again, it doesn't surprise me anymore.
[Essential Phone Guides, News, & Discussion] kmoney059:
Yes I did! Lol
[Essential Phone Guides, News, & Discussion] graffixnyc:
Or here is another theory... They are being made at Foxconn in China... Maybe someone robbed the truck thinking they were robbing a truck full of iPhone 8's :laugh::laugh::laugh::laugh::laugh::laugh: hahahahaha

In all seriousness, it is possible to get from China overnight. When I bought my Macbook Pro 15 in dec it was shipped directly from the factory in China overnight. It usually goes from China, to Japan, then to Alaska then to its final destination. How do I know? Because when I was waiting for my MBP and tracking it, Apple fanatics were guessing and tracking flights based on their tracking scans.. I thought we were bad.. Tracking your package's flights is pretty extreme. hahah I couldn't believe they took it that far.

I'm not saying this delay is caused by aliens, but it's caused by aliens
[Essential Phone Guides, News, & Discussion] hondajohn88:
Yup, the tech habit...Swappa helps keep me just a little behind on the money curve, as opposed to completely losing my arse every time I buy a new phone. ;) I've got a Xiaomi Note 2 right now, and its a good one for building custom roms. I can't program for s&$t, but I can figure some stuff out when setting up a new device tree. I'm hoping Essential releases source code & blobs soon.

Do you develop for mobile or pc/mac?
[Essential Phone Guides, News, & Discussion] kmoney059:
Yeah apple fans are crazier and love that theory
[Essential Phone Guides, News, & Discussion] hondajohn88:
For sure if they were shipping DSL, that would explain why they're not here yet...ssllloowwww haha ;)
[Essential Phone Guides, News, & Discussion] graffixnyc:
I do web development and app development as well as database development. I just recently switched to Mac because I can do more development wise on my mac. I can do iOS apps and Android apps and all of my web and db dev stuff. I don't use windows at all anymore. My other laptop is my XPS 13 and that's been running Linux since I've had it :P
[Essential Phone Guides, News, & Discussion] hondajohn88:
That's cool! I've never been much of an Apple person, but I can appreciate a lot about their products.

I tried putting Ubuntu on my Surface 3, but it wouldn't let me. So, I use VMWare on my desktop. I use SplashTop to remote in and I can't get a reliable version of Splashtop directly on Ubuntu. Stupid VMWare crashes a lot & at the most inopportune times. Ugh!
[Essential Phone Guides, News, & Discussion] &roid:
Lies...no tracking on the 25th.
[Essential Phone Guides, News, & Discussion] tech_head:
https://www.androidcentral.com/essential-phone-facing-shipping-delays-essential-promises-fix

Claim they are using a third party and it's their fault.
[Essential Phone Guides, News, & Discussion] areyes163:
Disappointing. Was really hoping to see some tracking. Still nothing.
[Essential Phone Guides, News, & Discussion] km8j:
Anyone started a charge back?
[Essential Phone Guides, News, & Discussion] dantes5823:
its 730 am.....do you know where your essential phone is?
[Essential Phone Guides, News, & Discussion] Raystechworld:
No where close to me I called there number and left a message with every extension that they have this is enough of the BS ekther you ship them or refund us all this is not right
[Essential Phone Guides, News, & Discussion] rubi76:
If you are so upset about not receiving this and being charged, don't call Essential, call your cc company and get an instant chargeback. You can then refuse the shipment when it comes.

And if you could stop complaining about it that would be awesome! Thanks!

Ps I don't mean it in a bad way, I just accepted this is the situation with an awesome but new company..
[Essential Phone Guides, News, & Discussion] xphyle1971:
Ive never seen so many whiners in my life. Why is everyone so upset that they haven't gotten their flagship priced phone with the sh!ttiest camera on the planet?
[Essential Phone Guides, News, & Discussion] lpasq:
My story:

Be the first to get Essential Phone! Finalize your order now

Essential Products, Inc.

Wed 8/16, 4:07 AM

Order WSO*********** confirmed

Essential Products, Inc.

Wed 8/16, 4:20 AM
[Essential Phone Guides, News, & Discussion] jamezr:
After all the BS and delays I asked to have my order canceled and a refund 4 days ago. I have been getting the run around from customer support. The CS rep Poonam says it is too late and the order is shipping soon( we have all heard that for a while now). But Emily says my cancellation is in progress and will be processed soon. Emily even contradicts what Poonam says in the very same email thread.

If I don't get the refund by Monday I am going to file a BBB complaint and go that route.

I think this company is dead on the vine....they have ruined whatever interest having Andy Rubin's name attached to them ever had.
[Essential Phone Guides, News, & Discussion] Chronzy:
You guys sound like me when i'm hungry, have a snickers!

Well worst case scenario we have to wait another week. We will all survive and this thread will be dead and we'll all move on to *****ing about battery life (or something) lol.
[Essential Phone Guides, News, & Discussion] worldsoutro:
Any updates?
[Essential Phone Guides, News, & Discussion] maverick96:
I've been getting exact same run around.
[Essential Phone Guides, News, & Discussion] rubi76:
Why wouldn't you call your credit card company instead?
[Essential Phone Guides, News, & Discussion] jamezr:
I used my bank debit card. I am not sure they would reverse the charge.
[Essential Phone Guides, News, & Discussion] slothdabski:
Depends on debit card bank. My fiance was able to do chargeback on her debit card when seller on Ali Express wouldn't honor their return policy
[Essential Phone Guides, News, & Discussion] km8j:
They wont. Always put these types of purchases on credit cards ;)
[Essential Phone Guides, News, & Discussion] jamezr:
yep...that was my mistake :) Anyway....these guys are seriously ruining Andy Rubin's name. The camera reviews have been bad.....at their live event they said it was shipping yesterday and nothing. I don't think we can believe anything they say.........
[Essential Phone Guides, News, & Discussion] dantes5823:
man good thing im only 10 bucks in the whole for this lol. if this becomes an issue with sprint ill just say the hell with it and pray to god google doesnt give verizon exclusive rights again
[Essential Phone Guides, News, & Discussion] Mr. Clown:
This ^^. I just did a thread cleanup, please keep it cool guys.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Just got this reply..

Samuel Urfer*(Essential Products, Inc.)

Aug 26, 08:58 MST

Hi Patrick,

Thanks for writing in. The e-mails confirming shipment will be going out this morning. Please enjoy the rest of your day!

Sincerely,

Samuel

Essential Customer Experience Team
[Essential Phone Guides, News, & Discussion] Raystechworld:
Ok so is dam full of it too they said yesterday it was happening as well lol

---------- Post added at 05:02 PM ---------- Previous post was at 05:02 PM ----------

Sorry meamt to say differently lol sorry just fusterated
[Essential Phone Guides, News, & Discussion] kirdroid:
[emoji23][emoji23][emoji23][emoji23]

Email them evening and they will say it'll go out this evening. Email them tomorrow morning they will say it'll go out morning and cycle repeats [emoji16]

It'll eventually be true some time
[Essential Phone Guides, News, & Discussion] km8j:
Considering they cannot actually ship Saturday unless they have special arrangements with the carriers (like Amazon), this seems suspect. Maybe the responses are from Essentials new AI and no one programmed it to understand weekends.
[Essential Phone Guides, News, & Discussion] Raystechworld:
Yes this is horrible I wish they would do the right thing and refund us
[Essential Phone Guides, News, & Discussion] maverick96:
LMAO

---------- Post added at 11:36 AM ---------- Previous post was at 11:36 AM ----------

I agree. But they won't. Cannot get them to cancel
[Essential Phone Guides, News, & Discussion] stewa2jm:
As a disappointed customer you all get emotional and blame and make mass accusations when you don't know anything. Its delayed. Fact. We don't know why. Fact.

Their communication could be better. My opinion.

Don't like it? You have a 15-day refund policy. Fact.

You can despite CC charges. Fact.

Or you can simply wait. Fact.

Make a choice.
[Essential Phone Guides, News, & Discussion] km8j:
99% of people on here are only upset over communication issues. Delays are understandable.
[Essential Phone Guides, News, & Discussion] Raystechworld:
I did the pre-order as well as far as before we could pay for it, I received the email at the same time everybody else did and paid right away it's been pending on my account now every day until today and it has dropped off today still no shipping nothing else going on and unfortunately and I did send an email to essential and they sent me one back stating that it should ship within 7 days should is my worry
[Essential Phone Guides, News, & Discussion] :
Is this a new pending charge?
[Essential Phone Guides, News, & Discussion] j1999t:
No, heres a screenshot, it hasn't changed.
[Essential Phone Guides, News, & Discussion] :
Got it. It's probably your initial charge to make sure it's a valid form of payment.

Any day now we should see the real charge and that will herald the UPS/FedEX trucks.
[Essential Phone Guides, News, & Discussion] j1999t:
I just hope its this week, if it doesn't ship within 2 weeks of my order, i may just cancel it... i don't want another 2 month wait
[Essential Phone Guides, News, & Discussion] eakrish:
I just said F$&# it and went online under my account and ordered one. If I get bumped after reserving this thing two months ago I am going to be pissed. I sent an email stating this much to the team. I'll keep this updated once I hear back. Thanks for all the help.
[Essential Phone Guides, News, & Discussion] :
Just trying to understand your situation... did you get the email titled "Be the first to get Essential Phone! Finalize your order now" ?
[Essential Phone Guides, News, & Discussion] eakrish:
No, I got an email asking to switch it from white to black. Then I was assured that it wouldn't mess anything up if I did that. I just ordered officially earlier when I posted that.
[Essential Phone Guides, News, & Discussion] DowntownRDB:
[MENTION=7653210]Raystechworld[/MENTION] Same situation here with pending charge dropping off today. Logged into Essential account and when I click on Track Order all that happens is the page reloads. If I click on Order it takes me to new page with full order showing still. So I guess the Track Order will not update until after the PH-1 actually ships. I did a chat with Customer Support and they gave me the same line that it "should" ship within 7 days of order.

So guess we are in good company with a lot of other buyers, just waiting, but not too patiently. LOL.
[Essential Phone Guides, News, & Discussion] Raystechworld:
Ya sucks downtown lol hopefully in the next couple of days
[Essential Phone Guides, News, & Discussion] :
That's rather interesting. Hope yours works out for the best.

This was my email timeline

06/11 - reservation confirmation email

07/21 - email from Andy Rubin saying they're getting ready

08/16 1am PST - email to finalize order

08/16 5am PST - order confirmation email
[Essential Phone Guides, News, & Discussion] hondajohn88:
I had a pending charge right after I ordered mine, then after a few days it dropped off. That's the same activity I got when I ordered my Nexus phones, so it appears to be the norm.
[Essential Phone Guides, News, & Discussion] km8j:
I've never wanted to see my credit card balance go up $700 so bad before...
[Essential Phone Guides, News, & Discussion] anandlal:
Their customer support got back to me saying they flagged my initial phone only reservation and that once the camera is ready, I'll be able to order it for $50.
[Essential Phone Guides, News, & Discussion] tech_head:
Still hesitating to pull the trigger.
[Essential Phone Guides, News, & Discussion] :
Just do it.
[Essential Phone Guides, News, & Discussion] isopure:
I'll wait until there's been movement for all of you fine people that already have pending charges. Don't like the wait after order when the product is not yet shipping.
[Essential Phone Guides, News, & Discussion] graffixnyc:
I Went To The First Look NYC Event. they had Taryn Manning djing! The device is sweet. I asked the camera engineer what they say about the reviews of the camera being so so and she said that is expected.. They will continue improving the camera based of the feedback they have gotten. I can't say how much I love this device. It's so nice.. Also one of the designers said.. As soon as you get an email about ocean depths being available "buy that ****" because it will be in very limited quantities
[Essential Phone Guides, News, & Discussion] Raystechworld:
That's awesome I'm from Ohio and I was about to drive there for the event so did they say when us pre order people that paid will be getting shipping notices possibly lol
[Essential Phone Guides, News, & Discussion] &roid:
It's most certainly communication, not the delay. +1 to that [MENTION=4997693]km8j[/MENTION]
[Essential Phone Guides, News, & Discussion] maverick96:
Can't even get them to cancel an order. Fact

Been trying since 8/22. Fact

CS is horrendous. Fact

15 day refund is meaningless if you can't even cancel. Fact

Debit card purchasers cannot charge back. Fact

Constant broken promises is horrible business.
[Essential Phone Guides, News, & Discussion] hollowlog:
Fact.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Most debit cards operate through Visa and MasterCard and can be blocked/refunded. I've done it. You don't enter your pin for and online transaction so it processes as credit. You get more protection as a buyer that way. Call the number on the back of your card.

If you get and return it and then don't get your refund, then I'd go ape $h!t.
[Essential Phone Guides, News, & Discussion] km8j:
Like, why is it so hard for them to post something like "Customers, we are so terribly sorry for the delay. As a new company, we stumble. We will learn from these mistakes and continue to get better. Right now, we are having a logistics delay. All of our customer support professionals are up to speed on this and we are doing everything we can to get your phones out the door. We will be upgrading everyone to overnight shipping due to the inconvenience. We hope you enjoy the phone!"

If that was their public message, everyone would be disappointed not angry. Huge difference.
[Essential Phone Guides, News, & Discussion] maverick96:
I tried calling. Chase bank by the way. They said nothing they can do about refund.
[Essential Phone Guides, News, & Discussion] &roid:
They need to hire you for public relations...or if they wait too long as an ombudsman.
[Essential Phone Guides, News, & Discussion] km8j:
Even when run on credit without a pin, most checking accounts only protect you against true fraud. Using a credit card responsibly is important on a product like this. Accidental damage protection, extended warranty plus chargeback ability.
[Essential Phone Guides, News, & Discussion] ttjoseph:
They have a little under two hours left, as of this post, before breaking this promise. At least they are getting incrementally more specific with their nonsense.
[Essential Phone Guides, News, & Discussion] km8j:
Pure speculation but I wonder if they intentionally held them up to make sure they had an update ready to address most of the camera issues? Maybe dont want the bad PR of everyone getting them and complaining like the reviewers did?
[Essential Phone Guides, News, & Discussion] staywide8:
Hi kevin,

Congrats! Your order is now on the way, and you’ll be one of the first to have the product in your hands. Essential Phone is ready to operate on Sprint, T-Mobile, and AT&T. Certification with Verizon, however, is not yet complete, though will be soon. If you wish to be notified about Verizon certification, please sign up here. The tracking number for your order is 747489225002. Please allow some time for the shipment status to update. If you ordered both a phone and a camera, you will get two separate shipment confirmation emails, but note they will share the same tracking number. Thank you for your order and enjoy your new Essential product!

Team Essential

Just got this.
[Essential Phone Guides, News, & Discussion] dantes5823:
now its time to wear out your refresh button
[Essential Phone Guides, News, & Discussion] km8j:
Well that is promising although you prob shouldnt post your tracking # lol. When did you order?

Your tracking # shows no activity yet, as expected.
[Essential Phone Guides, News, & Discussion] staywide8:
I ordered the 17th early.
[Essential Phone Guides, News, & Discussion] km8j:
I ordered on the 16th, so you cut me in line.
[Essential Phone Guides, News, & Discussion] kirdroid:
Looks like FedEx tracking number... Where is it shipping from?

Edit: looks tracking is not active still
[Essential Phone Guides, News, & Discussion] itstee:
Finally got my tracking number goo
[Essential Phone Guides, News, & Discussion] fs0909:
Just curious - what was date and time of your order confirmation?
[Essential Phone Guides, News, & Discussion] staywide8:
I sent them about 22 emails..maybe thats why. They're tired of dealing with me. LOL
[Essential Phone Guides, News, & Discussion] kirdroid:
Haha lol..so finally looks like they are sending tracking. I haven't sent them a single email till now but also was one of the first to reserve and order on Aug 16 when they said ready to buy. So let's see when they will send tracking for me [emoji16]
[Essential Phone Guides, News, & Discussion] stewa2jm:
Lol. Me too
[Essential Phone Guides, News, & Discussion] areyes163:
Me to. Ordered immediately. Hopefully soon.
[Essential Phone Guides, News, & Discussion] itstee:
I reserved mine on the 17th

And mine is coming via Fed ex. I'm guessing all will be FedEx
[Essential Phone Guides, News, & Discussion] stewa2jm:
Reserved 16th early AM EST.
[Essential Phone Guides, News, & Discussion] mallman:
So did I!!! And now mine shipped this morning. I sincerely hope that's not why. I also preodered mine on day one
[Essential Phone Guides, News, & Discussion] maverick96:
Well I pre-ordered immediately as well. Mine hasn't shipped nor have they been able to cancel.
[Essential Phone Guides, News, & Discussion] stewa2jm:
We all know! Give it a rest!
[Essential Phone Guides, News, & Discussion] tsquare2112:
Is the Verizon Certification delay something that's been known prior to this email? I am curious if this could have been part of the delay..
[Essential Phone Guides, News, & Discussion] maverick96:
Just stating the FACTS. [emoji6]
[Essential Phone Guides, News, & Discussion] dantes5823:
cant wait for all the spring guys to get on here next week and repeat this whole *****ing and celebrating process all over lol
[Essential Phone Guides, News, & Discussion] canned_polar_bear:
i don't think emails sent from apple devices are compatible with other manufucturers..
[Essential Phone Guides, News, & Discussion] ttjoseph:
That would be totally reasonable. If they had just said that people would have been fine with it, particularly us early adopters who understand that things like this are par for the course with a totally new product from a totally new company.
[Essential Phone Guides, News, & Discussion] maverick96:
[emoji23][emoji23][emoji23]

---------- Post added at 12:42 PM ---------- Previous post was at 12:41 PM ----------

Could be the case.....
[Essential Phone Guides, News, & Discussion] hondajohn88:
Yours shipped as in you can see tracking info on FedEx.com?
[Essential Phone Guides, News, & Discussion] fs0909:
Damn, my order confirmed on 8/15 @ 11:08pm PST... And NOTHING
[Essential Phone Guides, News, & Discussion] areyes163:
And let the constant refreshing begin. Still nada lol
[Essential Phone Guides, News, & Discussion] parusia:
There I know you are lying, I'm a Chase customer and did a refund like this like 3 or 4 times before with Visa Debit card, and I never have a problem to get the refund.

I really hope they cancel your order and the rest of the people who are complaining here about delays and communication. Just imagine what kind of community we are going to have if you guys receive your phones. Now you are complaining about delays and communication, then you are going to complain about updates, development speed, lack of development, Oreo update, etc.

I really, really, hope your order get cancel for the sake of the people who really want to try this phone before make any judgment against a phone that is not even in the market yet.
[Essential Phone Guides, News, & Discussion] km8j:
Will be interesting to see what FedEx tracking says once the first updates
[Essential Phone Guides, News, & Discussion] graffixnyc:
I keep refreshing 3 windows.. my email, FedEx delivery manager and my essential account page. lol Nothing yet, ordered 5:45 AM EDT on 8/16
[Essential Phone Guides, News, & Discussion] areyes163:
Ha me too. Lol. Glad I'm not the only one doing that.
[Essential Phone Guides, News, & Discussion] worldsoutro:
Just got my shipping track number and I ordered a day later from when they became available
[Essential Phone Guides, News, & Discussion] Goronok:
Got my tracking number as well. Ordered the 18th about noon.

I doubt we will see any movement on it until Monday.
[Essential Phone Guides, News, & Discussion] KielAM:
I got the shipping notification email as well (from essential), yet nothing to speak of in FedEx delivery manager and that tracking# is way shorter than any other I have in my queue... when they say it's now on its way I'm guessing they mean to the production line ?

PS ordered at about 2am ET on 8/16