yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] Djc77z:
Still nothing here. Reserved the phone on May 30th right after the announcement and the website went up. Purchased on the 16th as soon as I got the email. Last email response I got from them was it was on the warehouse floor. Similar to everyone else.
[Essential Phone Guides, News, & Discussion] Azdian:
until I get my tracking number
[Essential Phone Guides, News, & Discussion] jerflash:
Tell You what... I think they are sending out to the people who are asking where is my phone first from what I'm seeing in this thread.... Not in the order they were ordered. It's something that companies do. I say everyone should be emailing for status.
[Essential Phone Guides, News, & Discussion] superchilpil:
They sent me tracking finally. I ordered the 16th as soon as I got the email and I'm apparently not getting the phone until the 6th of September. I'm beyond pissed!
[Essential Phone Guides, News, & Discussion] Azdian:
looks like i'm going to cancel my order and buy it again from Amazon.
[Essential Phone Guides, News, & Discussion] chrispayne:
FYI I just received this response from Telus:

"The estimated delivery for the Essential phone will be as early as September 1st. The latest delivery would be week of September 4th."
[Essential Phone Guides, News, & Discussion] stewa2jm:
At least you have confirmation yours is on the way! I still have a whole lot of nothin'!

On the bright side, I ordered 100 Nespresso pods last night and they've already shipped! It's nice dealing with established companies!
[Essential Phone Guides, News, & Discussion] superchilpil:
I didn't get this until literally after I emailed them. So maybe try that?

My opinion is if they want to remedy this then they need to throw in the cam for free, because there is no excuse for this lack of communication. I get they're a start-up and I can't imagine the difficulty but that's no excuse not communicate.
[Essential Phone Guides, News, & Discussion] maverick96:
How about this one. The Fed Ex tracking number essential sent me on Saturday isn't even a valid tracking number. I've called Fed Ex multiple times and I've been emailing essential multiple times
[Essential Phone Guides, News, & Discussion] stewa2jm:
I've had communication with them. Perhaps I've simply been too cordial...
[Essential Phone Guides, News, & Discussion] barleysoda:
Come on man...how pissed can you possibly be considering your username?
[Essential Phone Guides, News, & Discussion] skw5115:
That date is surprising considering your device shipped with the rest of ours. I can only guess that they are compensating for the weather?
[Essential Phone Guides, News, & Discussion] Domingoknows:
Hey folks, I've been lurking in this thread for a while. Didn't expect it to get this extensive lol. Anyway,I got my tracking over the weekend and I have the Thursday delivery listed. But it's just been sitting in Shenzen...anybody else seeing the same thing today?
[Essential Phone Guides, News, & Discussion] graffixnyc:
I won't.. I have never cared about the Note series at all. I'm not a huge fan of Samsung in general, or LG. I only got the s8 to have something new to play with for a couple of months until the essential gets released. I love the HW design of the S8 but I HATE the software experience. After a while of using a Samsung device, I'm reminded of why I don't like them Hahah
[Essential Phone Guides, News, & Discussion] jerflash:
You probably did not see what I posted since we did it at the same.time lol
[Essential Phone Guides, News, & Discussion] IM0001:
I have a feeling I'm going to be boned on the first shipment. Just found a fraudulent charge on my card the same day in ordered the Essential (Unrelated, I can pretty much pinpoint a specific McDonald's I went to about a week prior that's to blame). Sooo here's hoping the auth charge still goes through since it was still up there before they canceled the card.. Ugh
[Essential Phone Guides, News, & Discussion] mallman:
have you guys been charged? i confirmed 5 days ago and still no charge on my credit card and of course no shipping.
[Essential Phone Guides, News, & Discussion] danon.brown:
I have a charge as of yesterday. It was still pending from The order date until I just checked.
[Essential Phone Guides, News, & Discussion] km8j:
No charge here. Paid literally less than an hour after getting the email Wednesday AM.

Side: is that your checking account balance or credit card balance!? Hah
[Essential Phone Guides, News, & Discussion] lpasq:
My debit card charge posted early this morning too. I was told by customer service yesterday, that phone ships FedEx and signature required.
[Essential Phone Guides, News, & Discussion] Raystechworld:
Nothing here yet I paid 20 mins after I got the email so hopefully it's today
[Essential Phone Guides, News, & Discussion] daviddem:
There was a charge posted on my credit card as well on yesterday.
[Essential Phone Guides, News, & Discussion] foopy:
Same for me. My AMEX card was charged yesterday. I suspect the phones will start moving later today and we'll get a shipping confirmation later today. Fedex has delivered more than once to my house on Saturday so I expect to receive it either Friday or Saturday. Unlike "brown", I have received a number of Fedex shipments earlier than scheduled too. They don't hold packages like "brown" does until the scheduled delivery date. If it arrives at the local office early it goes out on the truck the very next delivery day regardless of when it was scheduled.
[Essential Phone Guides, News, & Discussion] :
Dying to know if these are shipping from Asia or they're already here in the US.
[Essential Phone Guides, News, & Discussion] barleysoda:
Did not want this phone showing up on Saturday. I sent it to work and no one here on the weekend. Hopefully it ships today and I get it Friday.
[Essential Phone Guides, News, & Discussion] kmoney059:
Can't wait to get the tracking email to know when we actually get some real movement
[Essential Phone Guides, News, & Discussion] DonJuan23:
My pending charge fell off Monday but reappeared today showing processed yesterday. So they need to give us our tracking lol.
[Essential Phone Guides, News, & Discussion] graffixnyc:
My pending charge fell off and I have not been charged again yet :( I ordered at like 5:45 AM EST last Wed.
[Essential Phone Guides, News, & Discussion] hondajohn88:
That is exactly my situation. I keep checking my bank to see the charge, but nothing yet as of 8:50am PDT.
[Essential Phone Guides, News, & Discussion] jerflash:
I asked some of the executive personally on Tuesday and they said they should be shipping without issue. Let's see if it turns out to be true.
[Essential Phone Guides, News, & Discussion] hondajohn88:
I wonder in what order, if any, they will be prioritizing the shipments...first come, first served? or just a group of people filling orders at random?
[Essential Phone Guides, News, & Discussion] chrispayne:
Anyone with a Telus Status?

I received the pre-order email notification August 14th and ordered one through my work's Telus business account via IM chat the same day. August 18th I received an email:

We have received your order for the new Essential Phone - ESSENTIAL PHONE BLACK NLESSPHONEBK, 360 CAMERA NOTH3007. Please be advised that your order has been processed and placed in priority. Your device schedule of delivery is September 1. Please also note that the phone and 360 Camera may be shipped separately and arrive on different dates, up to 8 weeks after phone is shipped.

Thank you for your patience and understanding as we work to meet and provide your order.​

No further update since then, has anyone else ordered from Telus and received a status update? I'm assuming one might see similar CC charges if that is the way it was ordered.

Patience is a tough, first world problem.....
[Essential Phone Guides, News, & Discussion] dca1970:
i'm starting to get nervous... should have heard something by now.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I can feel my frustration increasing. Not that the phone is delayed. That is no big deal and was expected, to be honest. What frustrates me is being told that the priority being used is reservation time and yet folks who registered after me get served first. That's really annoying.

I had the OnePlus One, and it was a great phone. I didn't go back to OnePlus after some CS woes. Nothing major, just some quality control issues that are well documented, and they never resolved the issue. It was fine, the phone was still functional after some work on my part. However, I didn't go back as I just wanted to give them time to grow before going back. From what I've heard they've come a long way. I was considering the OP5 until I found this phone. Loved the form factor, and the excitement of having Andy Rubin involved lead me to believe this phone should reach fairly high standards. This endeavor, however, may end up the same as my OP endeavor. I guess we'll see.

TL;DR - I'm frustrated, OnePlus lost me due to customer service issues. I hope Essential doesn't end up the same away.
[Essential Phone Guides, News, & Discussion] ack154:
I very highly doubt that they sent you an invalid number. It could be as someone was suspecting the other day and there's a big shipment kind of bundled together coming from China and once that gets broken up in the US, the rest of the people will see the movement on their numbers.
[Essential Phone Guides, News, & Discussion] maverick96:
Well, when I contact Fed Ex they're telling me it's not a valid tracking number.
[Essential Phone Guides, News, & Discussion] ack154:
Not valid like it doesn't have the right number of digits? Or not valid like it just isn't transmitted into their system yet? There's still a difference.
[Essential Phone Guides, News, & Discussion] grooks:
Mine shows the same. I think they finally made it on a plane today (tonight in China) and should arrive in Memphis tonight. Hopefully FedEx will update their system later today or this evening so we can verify that it actually left China.
[Essential Phone Guides, News, & Discussion] jeebs65:
Been lurking to keep up on news of shipping time frames. Got my tracking yesterday evening and it's updated to have been picked up. Delivery is scheduled for Friday this week. I never contacted cs so rest assured to those hammering away at cs.....it'll arrive. To those having issues I hope your order gets resolved soon.
[Essential Phone Guides, News, & Discussion] rvashi:
Finally got tracking information. Looks like it's been picked up and left Shenzen for delivery on Friday, 09/01. There was an exception but it went away, however it still shows "dropped off after FedEx cut off."
[Essential Phone Guides, News, & Discussion] maverick96:
Not valid like this is what it's showing and when I contact Fed Ex they're saying that's not valid
[Essential Phone Guides, News, & Discussion] jason1332:
Exactly how mine looks!
[Essential Phone Guides, News, & Discussion] ack154:
Wow, that's even more strange than what I expected. Part of me would be optimistic that it has found something in their system that at least says "in transit". Usually I'd expect that whole page to basically be "tracking number not found" or something like that if it were an invalid number (or not in their system).
[Essential Phone Guides, News, & Discussion] maverick96:
Yeah wondering what this means??? Yours shows same? Have anyone ever seen something like this before? Fed Ex says not valid per their CS.
[Essential Phone Guides, News, & Discussion] tech_head:
I often get that.

The number I have isn't currently valid either.

This happens when the shipper prints their own label and FedEx or UPS has not scanned the package.

This often happens in bundled shipments that don't get broken up until they clear customs.

My daughter bought a laptop from Apple that is in transit.

It was shipped UPS 2nd day. Until it cleared customs there was no information.

Once it cleared customs and the individual item was scanned you could see the complete history.

So, I expect the numbers to be valid in 24 hours or less.

BTW - I reserved as soon as the phone was announced. I completed my purchase after the 16th.

I had initially reserved the camera and purchased when they sent me an email saying it would ship in 2-3 days.
[Essential Phone Guides, News, & Discussion] jason1332:
Agree that is the normal process but I got this tracking number on Sunday so we are talking days, not hours, of an invalid number.
[Essential Phone Guides, News, & Discussion] msrecinto666:
I didn't reserve just ordered the phone on the 19th :(

---------- Post added at 10:39 AM ---------- Previous post was at 10:38 AM ----------

I didn't reserve just outright purchased on the 19th it says my order is confirmEd and bank got charged for it
[Essential Phone Guides, News, & Discussion] maverick96:
Same here. I got number Saturday and it still hasn't changed.
[Essential Phone Guides, News, & Discussion] Domingoknows:
That sounds good, but what's making you think they made it on a plane? I saw a bunch of comments about that like 15 pages back, but I'm not quite getting where that insight is coming from. I hope you're right, and not doubting you. I'd just like to be able to understand this a little better since my communication with Essential always seems to go nowhere.
[Essential Phone Guides, News, & Discussion] tech_head:
Well that's a disappointment. I don't know what else to say.
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
Did you email support@essential.com?
[Essential Phone Guides, News, & Discussion] ctonylee1965:
I agree

Let's hope they are on a plane tonight as i dont see any FedEx flights for the next few days leaving SHENZHEN CN for Hong Kong, Anchorage or Memphis. Maybe there's another rout I'm not aware of?
[Essential Phone Guides, News, & Discussion] IM0001:
You guys do realize we are also dealing with FedEx tracking here? Out of most carriers that aren't USPS, FedEx is one of the slowest to update anything regarding tracking. I have received packages before it has even shown shipped sometimes through them.

UPS and even DHL are better than them.

Another thing about FedEx that is unfortunate, is if the package is shipped as 3Day, even if it gets into your town/city within 1-2. It will not be unboxed and put on the truck until Day 3. I had this happen with my Vive lol. Went to the distro center and everything and they wouldn't let me pick it up because they haven't even opened the shipping container that it was packed in because it wasn't scheduled. UPS at least will throw it on the truck early if it arrives early.

Unfortunately UPS prices have also gone up immensely which has lost them a lot of business from almost all the places I shop. Almost nothing comes via UPS anymore and is always FedEx/USPS now and well, it shows how you save money by reducing service quality.
[Essential Phone Guides, News, & Discussion] uncled1023:
My tracking number is showing as valid, and shows my order as leaving the Fedex origin facility in China. ETA is Friday (9/1) by 10:30 AM.

I ordered on the 17th, and had a bundled camera as well. Got my shipping email last night.
[Essential Phone Guides, News, & Discussion] Domingoknows:
Well, I guess everyone saying they could be getting on a plane could be right. My tracking just updated, saying that clearance is in progress. I've literally never seen that on tracking before, but any progress is progress all the same. Also, I'm seeing a lot of 9/1 delivery dates but mine shows 8/31. Big difference, I know lol. Anyway,maybe there's hope that everyone will get there's just a bit sooner.
[Essential Phone Guides, News, & Discussion] km8j:
We've been in 'clearance in progress' since 7am this morning which is not good.
[Essential Phone Guides, News, & Discussion] xda0330:
Everything about Essential, so far, is complete b...sh.t
[Essential Phone Guides, News, & Discussion] maverick96:
Wish my tracking would at least show something. No updates since Saturday.
[Essential Phone Guides, News, & Discussion] jason1332:
agree
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
FInally a sign of life!

Thanks for writing in. We understand your frustration and concerns. I have spoken with my shipping team, and they say your order is being prepared now. You should receive tracking confirmation in the next 24-48 hours. Please enjoy the rest of your day!

Sincerely,

Samuel

Essential Customer Experience Team
[Essential Phone Guides, News, & Discussion] maverick96:
That's no sign. Lot of us have gotten that same garbage before.
[Essential Phone Guides, News, & Discussion] djscrib:
Mine shipped at 1:30am! It is coming everyone...have patience.
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
Well, it was the first reply I got after 4 days...LOL
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I can only refresh so much. Two more days until Sprints estimated ship date.
[Essential Phone Guides, News, & Discussion] Chronzy:
Everybody chill out, djscrib's got shipped.
[Essential Phone Guides, News, & Discussion] msrecinto666:
When did you order? I did mines on the 19th and still nothing
[Essential Phone Guides, News, & Discussion] &roid:
Love the story on XDA homepage. Honest and exactly how I feel. This is the worst communication I've ever had when buying a phone! No one should be paying premium prices for garbage service.
[Essential Phone Guides, News, & Discussion] artiemon:
For those of you that received a shipping notice via email, did the tracking link on the Essential website ever update with a valid link?
[Essential Phone Guides, News, & Discussion] ack154:
None of the links in my Essential account do anything or show any actual order detail other than the phone.
[Essential Phone Guides, News, & Discussion] slothdabski:
Plus the social media logins haven't worked for weeks. Not a good sign that a tech company can't fix basic bugs on their website
[Essential Phone Guides, News, & Discussion] ack154:
Honestly, at this point, I think they can let the website rot a bit and get everything else (communication, production, shipping, etc) in order. I'd rather they all focus on that right now than fixing my order details on the website.
[Essential Phone Guides, News, & Discussion] fs0909:
I had confirmed order on 8/15 (so should have been on of first shipped). Got shipping notification last night PST.

tracking number was valid about 2 hrs after email.

Attached is what FedEx info looks like.
[Essential Phone Guides, News, & Discussion] maverick96:
I wish my tracking info looked like that.
[Essential Phone Guides, News, & Discussion] Goronok:
Not exactly a fix, but you can reset your password to circumvent Essentials broken social media login.
[Essential Phone Guides, News, & Discussion] &roid:
Sent a request to cancel. I'm done with this preview of what's to come. Should start an essential cancel/return thread so we can all share what's likely to be an equally frustrating experience.
[Essential Phone Guides, News, & Discussion] maverick96:
You have no idea. I've been trying to cancel since 8/23. Lot of other people too
[Essential Phone Guides, News, & Discussion] Azdian:
did the same, sent an email 6 hours ago .. no answer yet.
[Essential Phone Guides, News, & Discussion] adsam3927:
I wish I had tracking !

Ordered on day of release...still no shipping email
[Essential Phone Guides, News, & Discussion] slothdabski:
I wish mine hadn't shipped. Of course it would one day after I file a chargeback since they weren't cancelling or shipping my order
[Essential Phone Guides, News, & Discussion] martinezma99:
We have waited 50+ days. We are almost to the finish line. If anything, more of the bugs are being worked out prior to arrival.

Estimated delivery for me is on Thursday before 10:30am.
[Essential Phone Guides, News, & Discussion] km8j:
We are still all stuck in customs so far and WOULD'VE had them tomorrow if they were dropped off on time
[Essential Phone Guides, News, & Discussion] Reaper21x:
I'm in the same boat. Sigh. What a mess.
[Essential Phone Guides, News, & Discussion] Raystechworld:
I have sent note then 10 a day emails that is with the only response being we night have time to cancel but if you wait you will love the phone just stupid stuff horrible
[Essential Phone Guides, News, & Discussion] adsam3927:
Does anyone have any idea why as one of the first to order the phone and camera I have yet to receive shipping confirmation ?? Bear in mind people who ordered much later have already got tracking and expecting delivery this week ? I find it incredible that a start-up company would expect to get any traction with this level of customer service....edit...customer ignorance
[Essential Phone Guides, News, & Discussion] Chronzy:
Tracking update:

Hasn't even left china yet do you think the globalists are conspiring with essential to raise my blood pressure because OMG I"M ABOUT TO SRSLY BLOW A FUZE!!
[Essential Phone Guides, News, & Discussion] stewa2jm:
Dude, you have confirmation of shipping at least. Many have not.
[Essential Phone Guides, News, & Discussion] Domingoknows:
Nope. The track order button just loops back to the same place over and over. I'm starting to wonder why it's even there.
[Essential Phone Guides, News, & Discussion] thklinge:
Completed the order on the 16th of August, Essential took my money the 22nd of August. Haven't heard **** since then.
[Essential Phone Guides, News, & Discussion] kmoney059:
How long does it take to clear customs?
[Essential Phone Guides, News, & Discussion] maverick96:
Same as you except I got tracking number on 23rd that is useless.
[Essential Phone Guides, News, & Discussion] j1999t:
same here. yet people with higher order numbers get shipping notices. my order number ends in 24XX, and i see that people with 4XXX are getting notices, so much for any certain order. its frustrating, i will give them 24 more hours to ship, then CC chargeback and wait for pixel xl 2
[Essential Phone Guides, News, & Discussion] thklinge:
My number ends in 16xx...
[Essential Phone Guides, News, & Discussion] j1999t:
and did you get a shipping notice?
[Essential Phone Guides, News, & Discussion] jerflash:
Mine is a 50XX and have tracking but not active.
[Essential Phone Guides, News, & Discussion] thklinge:
Nope, no email about shipping. If I login to shop.essential.com I have a nice blue link for track order, and the link leads to... Nowhere.
[Essential Phone Guides, News, & Discussion] jerflash:
The law now on the books once the company has your order and you have paid to fill the order without repercussions. Is it a pending charge or an actual charge on your credit card?

Sure you can do a charge back and it will usually work out in your favor but if they show proof that it was shipped they may not hold up the charge back. You can refuse the shipment though very easily and get your money back.

Hope it works out for you either way.
[Essential Phone Guides, News, & Discussion] mallman:
Yes and I posted a.screennshot way back in the 1003 post range
[Essential Phone Guides, News, & Discussion] j1999t:
Its an actual charge on my CC. it posted on the 22nd. There is no proof of shipment yet.
[Essential Phone Guides, News, & Discussion] graffixnyc:
I noticed the pending charge for the camera has been charged fully to my CC now.
[Essential Phone Guides, News, & Discussion] kirdroid:
Camera has been fully charged to my credit card since August 26. We know charged to credit card means nothing for Essential orders [emoji3]
[Essential Phone Guides, News, & Discussion] jerflash:
Oh ya? I will have to check
[Essential Phone Guides, News, & Discussion] kirdroid:
My Z2 Force order from week back... Was in US pretty soon. Took around a day for clearance in China.
[Essential Phone Guides, News, & Discussion] &roid:
I have that charge for a few days too and the phone charge for over a week. They haven't responded to my email I sent about my order (not even the crap response others have got). I have no tracking on any items, so I requested to cancel. Since nothing has shipped and they took my money, I see no reason they cannot return it.
[Essential Phone Guides, News, & Discussion] km8j:
14 hours stuck in customs. Oh boy
[Essential Phone Guides, News, & Discussion] falcon26:
I ordered from Best Buy. Says it ships Sept 8th. Will see...