yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] hondajohn88:
For the folks that got their credit charged already, did you finance the phone, or buy outright?

By the way, I just got my camera order notification & ordered it too.

I purchased outright and haven't got the charge yet, only the pending charge that dropped off a few days after ordering.

I also have a pending charge for the camera, so if it's anything like the phone purchase, will likely drop off in a few days too.
[Essential Phone Guides, News, & Discussion] graffixnyc:
No email for the camera for me yet. I'm kinda worried about it because the day it was announced I had reserved two. One with a camera and one without. When I got the email to order there was no way to differentiate which was which so I ordered the first email that came. I emailed support to make sure I ordered the one that had the camera reservation and while he didn't tell me, he did say he flagged my order to get the camera so I would be getting an email when it was ready. I hope I don't have to jump through hoops to get the deal on the camera.

Edit: Just got it! hahah
[Essential Phone Guides, News, & Discussion] kmoney059:
I feel as if they meant 7 business days most businesses which this is even start ups like to have weekends off... Just saying I'm as anxious as anyone and have been since may do I was hoping earlier in this week but knowing they did have till Friday to commit to their deadline from the email sent last wed. I'm ok with that as long as it ships by Thursday or Friday
[Essential Phone Guides, News, & Discussion] rubi76:
Purchased outright but I reserved the phone on day 1 and purchased it within 20 minutes of receiving the buy email.. So I'm pretty high up in line.. If there is one..
[Essential Phone Guides, News, & Discussion] kmoney059:
Don't get me wrong I. Still on their page refreshing every 10 min haha. As well as checking email all day
[Essential Phone Guides, News, & Discussion] hondajohn88:
Same for me...I think it was about 4:30am Pacific time on the day the email arrived when I ordered mine. Has your credit card been charged, or just pending/dropped off?
[Essential Phone Guides, News, & Discussion] rubi76:
I ordered at 11 pm pacific the day before. Those emails were sent in an order, not together. I know because I reserved separately from 2 different email addresses at different times.. And got separate buy emails 12 hours apart.

I got charged yesterday but it only posted today. Not pending, charged.
[Essential Phone Guides, News, & Discussion] km8j:
Me too but no charge. Less then an hour after email
[Essential Phone Guides, News, & Discussion] harajuka:
Anyone still stuck in Indianapolis with supposedly today delivery? I contacted FedEx early was told flight delay, now being told it's waiting to clear customs?
[Essential Phone Guides, News, & Discussion] foopy:
After reading your question and looking closer I'm going to say I'm not certain if it was VoLTE or not. The dialer identified it as an HD call and I thought that's what VoLTE is, however I was on Band 4 and not Band 12. I'm still looking into it to try to make a determination.
[Essential Phone Guides, News, & Discussion] stewa2jm:
"Message sent - please allow us sometime [that's their grammar] to investigate and respond. Thank you so Mich for your patience."

So, again, more waiting.
[Essential Phone Guides, News, & Discussion] ack154:
No worries. I might know tomorrow after I get it. There's a handful of B12 only areas around here.
[Essential Phone Guides, News, & Discussion] jerflash:
I think they said B12 was a thing but does not mean almost those advanced features would work. Will be trying in AT&T shortly
[Essential Phone Guides, News, & Discussion] km8j:
Mine was but made it to Memphis a long time ago
[Essential Phone Guides, News, & Discussion] ack154:
Ya but I'm pretty sure you need B12 to test VoLTE because it's data only. So if you're connected to only a B12 tower and can place a call, VoLTE should be a go.
[Essential Phone Guides, News, & Discussion] km8j:
Only if your data doesn't fall back to hspa
[Essential Phone Guides, News, & Discussion] ack154:
My phone has made it from Memphis to Newark. Not sure if its next trip is by plane or van. My local facility is probably 5 hours or so from Newark but right next to a regional airport.
[Essential Phone Guides, News, & Discussion] danon.brown:
What was the departure time from Memphis?
[Essential Phone Guides, News, & Discussion] ack154:
4:39pm.
[Essential Phone Guides, News, & Discussion] rootdude:
Wonder if ours are sitting on the seats next to each other chatting about how hard it is to focus on anything when the lights are off on the flight?
[Essential Phone Guides, News, & Discussion] tsquare2112:
8/31/2017 - Thursday

1:44 pm	Departed FedEx location	MEMPHIS, TN

11:57 am	Arrived at FedEx location	MEMPHIS, TN

4:07 am	Departed FedEx location	INDIANAPOLIS, IN

2:39 am	In transit	SENNAN-SHI JP

2:14 am	In transit	SENNAN-SHI JP

1:20 am	International shipment release - Import	INDIANAPOLIS, IN

1:17 am	Arrived at FedEx location	INDIANAPOLIS, IN

Wonder why mine went from Indy to Japan and then to Memphis?
[Essential Phone Guides, News, & Discussion] rootdude:
The camera is in some of the boxes. Duh. :eek:
[Essential Phone Guides, News, & Discussion] Waverider317:
It didn't. It was the time.l change that got you ?
[Essential Phone Guides, News, & Discussion] harajuka:
Finally some movement on mine.. was stuck in Indianapolis and was never tracked leaving or arriving in Memphis but it departed at 6:30pm..
[Essential Phone Guides, News, & Discussion] tsquare2112:
I figured that's what it was. It just seemed funny to me. I wonder what the chances of actually getting it by 1030 tomorrow is...
[Essential Phone Guides, News, & Discussion] rootdude:
Gotta hand it to Fedex...

They flew through some effing ****ty weather to get mine to Miami on time tonight - at least someone is doing their job well. Tomorrow will tell whether Andy Android has any chops. I believe the reviewers and YT glitterati like I trust tricky **** Nixon... been looking forward to this for months now, and in less than 24 hours, I'll have some choices to make... S8+ or...

https://flightaware.com/live/flight/FDX303

Anyone else's leave MEM for Miami???
[Essential Phone Guides, News, & Discussion] spotmark:
There's already seven of them listed on Swappa.
[Essential Phone Guides, News, & Discussion] stewa2jm:
People really should not pay those prices and encourage these opportunists.
[Essential Phone Guides, News, & Discussion] rootdude:
Sorry to say it, but those are pretty fair prices for a just released handset that you didn't have to stand in mine for. A 10% markup with no Essential BS? Not too shabby.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I disagree, respectfully. Retail is still too much. Let's be honest.
[Essential Phone Guides, News, & Discussion] budeone:
I thought you were joking. Your not. 8 of them!
[Essential Phone Guides, News, & Discussion] crossen0:
Mine went from scheduled delivery on 9/6 to pending. Maybe I'll see it tomorrow, 9/1?
[Essential Phone Guides, News, & Discussion] NeutronBomb:
Mine did the same thing... the flight that its on to Indy lands in like 40 minutes... I don't expect to get it on Friday but there's a chance it comes Saturday.
[Essential Phone Guides, News, & Discussion] crossen0:
Well I'm only a hop and skip over in KC so maybe!
[Essential Phone Guides, News, & Discussion] NeutronBomb:
I'm pretty sure it will go through Memphis first unfortunately.
[Essential Phone Guides, News, & Discussion] faded03cobra:
Same for me
[Essential Phone Guides, News, & Discussion] tech_head:
Mine too.
[Essential Phone Guides, News, & Discussion] creepinm3:
That moment your Sprint order hasn't updated with tracking info and it's supposed to ship 8/31 #RIP
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I don't think it will ship tomorrow. ?
[Essential Phone Guides, News, & Discussion] creepinm3:
:( i neeeeeeeeed it.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Same man. Same.
[Essential Phone Guides, News, & Discussion] Aspernate:
For all of you guys who pre-ordered from Sprint and haven't received a tracking number,

I just contacted Sprint support and they said my order has been sent to UPS and I should receive a tracking number shortly. Here's to hoping all of the orders ship today!
[Essential Phone Guides, News, & Discussion] faded03cobra:
What was the weight of y'all's package. The weight of mine increased somehow once it got to IN.
[Essential Phone Guides, News, & Discussion] crossen0:
Aaaaaaaaand it's in KC!
[Essential Phone Guides, News, & Discussion] Kukaless:
Congrats...hopefully you will see it soon.

Mine is still stuck in Indianapolis :(

Still crossing my fingers and hoping for movement and earlier than Wednesday deliver!
[Essential Phone Guides, News, & Discussion] jerflash:
Holy **** that was fast! I might get mine today
[Essential Phone Guides, News, & Discussion] stylekyle22:
Last night it was in Japan and was showing a Wednesday delivery. But when I woke up this morning it showed it was out for delivery! Arrived in Indianapolis and was then sent to Middleburg heights in Ohio, and 20 min later, put on truck for delivery today!
[Essential Phone Guides, News, & Discussion] jerflash:
Mine is out for delivery!
[Essential Phone Guides, News, & Discussion] tech_head:
Mine was showing 9/6 delivery and it looked like it was sitting in Japan. It's now in Oakland Ca., but still shows 9/6.

But my distribution is from Oakaland so I'm confused why it would sit for 5 days.
[Essential Phone Guides, News, & Discussion] budeone:
Mine has been 9-6 and now it shows today??
[Essential Phone Guides, News, & Discussion] jerflash:
It won't mine still shows 9/6 even though it's out for delivery... FedEx
[Essential Phone Guides, News, & Discussion] czucker:
Mine did the same thing in NYC. It arrived at my local facility in Brooklyn this morning and still showed a 9/6 date. Then it went out on a truck with an updated delivery date of today. My guess is that yours does the same within a few hours.
[Essential Phone Guides, News, & Discussion] jerflash:
Yup I'm.out here in NYC too so I should have it soon! Did you go to the event?
[Essential Phone Guides, News, & Discussion] Kukaless:
So jealous of you guys... :p

Mine still shows stuck in Indianapolis. I'm in update NY so it isn't looking good for me right now. Todays local FEDEX plane just landed so we will see. Maybe tomorrow! One can still hope.
[Essential Phone Guides, News, & Discussion] budeone:
Well .. I have it in my hands.. so off to the other threads. Cheers!!
[Essential Phone Guides, News, & Discussion] barleysoda:
Mine sat in Oakland all day yesterday. It finally made it out to Sacramento last night and I should have in in the next hour or two.
[Essential Phone Guides, News, & Discussion] jerflash:
Yup
[Essential Phone Guides, News, & Discussion] martinezma99:
Mine was scheduled to arrive yesterday at 10:30. No arrival. Called FedEx and said today by 10:30am. No show. This is why I always choose UPS over FedEx if I have a choice.
[Essential Phone Guides, News, & Discussion] barleysoda:
They have an hour and 15minutes left to deliver my phone before I throw a giant Interweb fit and refuse to buy another phone from anyone ever. In fact I might even unbuy all my previous phones and contact my congress rep.

Nevermind...phone is here! Essential is awesome and Andy Rubin is the greatest. Going to buy all my stuff from them

....oh wait this camera sucks!
[Essential Phone Guides, News, & Discussion] slothdabski:
Call antifa, maybe they'll throw bricks into windows at Essential's HQ!!!!
[Essential Phone Guides, News, & Discussion] asarjip:
Has any Sprint pre-prder customer here actually gotten a tracking number?
[Essential Phone Guides, News, & Discussion] creepinm3:
Not yet. One person posted earlier about his order getting dropped off to UPS today after calling order support
[Essential Phone Guides, News, & Discussion] superchilpil:
They managed to get it here faster than I expected.
[Essential Phone Guides, News, & Discussion] asarjip:
I saw that but I'm willing to bet the Sprint contact was incorrect.
[Essential Phone Guides, News, & Discussion] creepinm3:
As am I.

My order status says 8/31 still but now I don't know when I am getting this.
[Essential Phone Guides, News, & Discussion] tech_head:
Mine updated this morning from 9/6 to today by 10:30 on the truck for delivery.

Looked like it was sitting in Japan, then all of a sudden multiple updates that showed it was local at 5:30 this morning.

Off topic:

As for UPS.

Wednesday, I had the computer (custom build MacBook Pro 15 - $3300) go missing when transferred from UPS to the pickup facility.

It was scanned off the truck and into the facility, then went missing.

When both Apple and myself tried to file a claim, they kept saying it was ready for pickup and cancelled the investigation.

Only after I escalated to the international department and had the supervisor go call the local depot, did they start the investigation.

Now Apple s sending me a new laptop, I now have to wait again for a custom configuration.

I hate UPS!!!!!

---------- Post added at 10:33 AM ---------- Previous post was at 10:23 AM ----------

It says 1.8 lbs / 0.82kg
[Essential Phone Guides, News, & Discussion] km8j:
This thing is way bigger than it looks. Way too wide.
[Essential Phone Guides, News, & Discussion] IM0001:
What is interesting is Essential used FedEx International Priority DirectDistribution which is smart of them. They ship probably a pallet of phones to a central location then distribute it out from there which while late, is the best they can do right now.

What is also interesting is it's delivery times is Door-to-door within 2 to 4 business days* so I hope that means there is a chance I can get mine from Oakland to Sacramento today. It last updated at 5AM in Oakland which isn't that far out. But it still says 9/6 even though it hit Pending for a little bit there.

Also my Weight dropped to 1.6lb.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I have still heard nothing from Essential about shipping. It's been 16 days since I ordered. Many more since I reserved. Seven days since they charged me for the camera and still not shipping notice. I spammed the crap out of the twitter account yesterday and got a DM. Gave details and they sent my information up... whatever that means. No comms today at all. I see the twitter account is active again, so here I go spamming the crap out of them again today. This is really getting ridiculous.

With the touch issues people are seeing (though I know it may be software based), the signal issues on TMO people are reporting, and this terrible CS, I may cancel and wait for something else altogether... Give them this first phone to pull their head out of their arses and maybe look at v2.0.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Just got shipping notification for the camera
[Essential Phone Guides, News, & Discussion] stewa2jm:
Are you serious? This company is so fail...
[Essential Phone Guides, News, & Discussion] hondajohn88:
I just got a shipping notification from essential saying my 360 camera is on the way. Anyone else get that? Nothing yet in FedEx delivery manager yet though.

Edit: see what happens during the time it takes to write this? Lol
[Essential Phone Guides, News, & Discussion] danon.brown:
One of My cameras is also shipping. About to pick up my phone. See yall in the other threads.
[Essential Phone Guides, News, & Discussion] kirdroid:
Just got email that my 360 camera is shipped. Suppose to deliver September 7th
[Essential Phone Guides, News, & Discussion] tech_head:
Yours was on the same plane.

I live in the East Bay. Mine is on a truck for delivery.

On a side note.

I just got two emails from Essential.

The first was to let me know the phone was out for delivery.

The second was to let me know the camera had shipped and has an estimated date of 9/7.
[Essential Phone Guides, News, & Discussion] stewa2jm:
eff this company... They are giving me the run around because they can't figure their crap out with Affim. Affim hasn't responded to numerous inquires in several days. Seriously, what the hell?
[Essential Phone Guides, News, & Discussion] tech_head:
Not sure what you were expecting?

https://www.phonearena.com/phones/size/Essential-Phone,Google-Nexus-6P/phones/10548,9587

Here it is compared to my 6P.

Essential is 141.5 x 71.1 x 7.8 (all mm)

Nexus 6P is 159.3 x 77.8 x7.3 (all mm)

So it's shorter than my 6P by almost 3/4 inch, narrower by about 1/3 inch.

Too wide?
[Essential Phone Guides, News, & Discussion] slothdabski:
I've ran into issues like that before with these 3rd party payment services. I've learned my lesson, now I only use a credit card for charge back protection now
[Essential Phone Guides, News, & Discussion] stewa2jm:
I'm not being offered to provide alternative payment. Affirm won't communicate at all. Essential won't respond to my offers of an alternative payment... I have never experienced such incompetence, and I have Comcast internet for goodness sake!
[Essential Phone Guides, News, & Discussion] isopure:
You received the ID confirm email too right? We're getting free phones then.
[Essential Phone Guides, News, & Discussion] slothdabski:
Well if I was in his situation, I really wouldn't trust affirm and essential to work out the free phone in a timely manner
[Essential Phone Guides, News, & Discussion] stewa2jm:
I did get the email, but didn't respond with PII. I won't get a free phone. I think the 70 who sent info will get free phones...

Now, to bring this to an end. I demanded a phone call. I got the call. The rep said Affirm was the problem, they never confirmed all my information until "15-minutes ago." My information was sent to Shipping for processing and I should get my shipping notice... I asked when I'll get the notice. ... HA! The CS Rep said hopefully in the next 24-hours but not to quote them.

I get it, not making promises. The rep went on to explain my situation a little more. I'm still annoyed as all hell. My camera and phone are confirmed purchased, and hopefully I'll see shipping soon. With it being Saturday early AM, and going into a Holiday weekend, we'll see.

What a $h!t show.
[Essential Phone Guides, News, & Discussion] skinnytoo2:
Ditto
[Essential Phone Guides, News, & Discussion] jeevz:
I got my tracking number for the 360 camera about an hour ago as well. It is already available on the FedEx site and is shipping from Shenzhen China same as the phone. Expected delivery is Sept 7.

I got the phone yesterday after being shipped on Tuesday, but not expecting the camera that quick with a holiday weekend here.
[Essential Phone Guides, News, & Discussion] stewa2jm:
OMG! The plot thickens, and Essential just looks worse.

I called Affirm. To hell with email because that isn't working with them, so I called them. Their CS person was AMAZING! She explained that I was fully approved at 6:29:53AM PST on 8/16. At which time confirmation was sent to me via email, and confirmation sent to Essential to take the money at that time or any time in the next 21-days. Since then, Essential has not taken any action to receive the money electronically. As confirmed when I log into my Affirm account and it says they are still waiting on merchant processing.

That makes the whole explanation from Essential B.S. I, honestly, didn't buy the part about confirming my credit card "15-minutes ago" because they don't have my credit card info. I gave them my bank info to auto-debit the money when payment is due.

The fact is Essential never processed my payment for the phone. They gladly took my money for the camera, and never processed my Affirm payment. Still have not as I write this TL;DR post. WTF? How can this company be fraught with so much incompetence, poor communication, and lies? That doesn't make me believe that they are an ethical company. The belief makes me nervous if I have issues. If any of us have issues. ... dang...

EDIT: No sooner than when I hit "Post" did a text and email from Affirm go through confirming payment to Essential. *insert expletive here*
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Yep. I feel the same way.
[Essential Phone Guides, News, & Discussion] tech_head:
Still waiting for FedEx.

Driver tooling around town probably playing with my phone. ARG!
[Essential Phone Guides, News, & Discussion] faded03cobra:
Mine was just delivered, which is weird because FedEx says it's still in IN with a delivery date for next Wed.
[Essential Phone Guides, News, & Discussion] ack154:
Camera shipping notice just came through. ETA 9/7 coming from Shenzen again.
[Essential Phone Guides, News, & Discussion] Raystechworld:
So they just now took your money and shipping tour phone ?
[Essential Phone Guides, News, & Discussion] Kukaless:
That's so weird. Now you have me a little worried. Mine still shows in IN also. The problem is I had it being delivered to my work. I hope it's not sitting someplace delivered and no one told me.
[Essential Phone Guides, News, & Discussion] stewa2jm:
They took my money. I still have no shipping. Who knows when I'll get shipping... Seriously, my enthusiasm has been killed having to fight with them to figure this out. I honestly believe had I not fought I would have never gotten this far. I'm still skeptical I'll get shipping. Seeing is believing.
[Essential Phone Guides, News, & Discussion] tech_head:
Mine may be home on my porch.

FedEx has delivery authorization for my house since you would be a fool to try to get a package off my porch.

FedEx has access to secure entry to my property.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Yeah I figured sprint customers would get theirs later, but I pre-ordered along with everyone else on the 17th. Not sure why we couldn't have just gotten direct shipments through Essential.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I was direct. Not Sprint. This has been bananas. Rotten at that.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I am more concerned that there will be huge delays when pushing to retailers and carriers. I am still wanting the device, but now I am more inclined to return or even cancel my order and just wait and see what comes out.

As much as I hate the G5, its still decent enough to get me by. Unless it breaks then I am SOL.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I hear you. I'm really just disappointed and frustrated from all the mess, so if the phone isn't stellar it won't last long for me. Perhaps they'll figure their crap out long term...
[Essential Phone Guides, News, & Discussion] faded03cobra:
I assume mine is on my porch. I didnt authorize a shipper release, but all the delivery people know to just sign my name. Living in a town of 250 people and not having a house for 15 miles, id say it's safe.
[Essential Phone Guides, News, & Discussion] tech_head:
The guy didn't read the release.

I'll go pick it up in an hour or so when pickup opens.
[Essential Phone Guides, News, & Discussion] asarjip:
Spoke with a Sprint rep today. At first he said Sprint had the phones at the warehouse but was waiting for the manufacturer to allow Sprint to release them.

I told him of the shipping debacle and stated I HIGHLY doubted that Essential would put a further shipping hold on the units.

The Sprint rep says, " Yeah, you're right. I really don't know when we'll get them or when they'll ship".

Thanks dude.

Thanks.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Sprint is in the dark. Lol

I tried to pick up in store, so many mixed answers were given. I did get one insight from a rep stating that the contract wasn't completed and things weren't finished being setup thus the delay. Not sure how much truth there was to that, but in-store displays are up.
[Essential Phone Guides, News, & Discussion] creepinm3:
That n***a is dumb. We were told to hold all essential items until further notice. Simple as that. Even told to take down the promotional material as well.
[Essential Phone Guides, News, & Discussion] tech_head:
Picked up the phone.

Didn't open the box.

Will take pictures when I do.