yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] razerblade17:
Hi, any1 buy from amazon? Coz im living in malaysia. Would like to order via amazon.
[Essential Phone Guides, News, & Discussion] Toon10:
I think you can order from Amazon(I can from Belgium). But the shipping and taxes are huge.
[Essential Phone Guides, News, & Discussion] xda0330:
I am not feeling so good about this. I am one of the people that received a fedex tracking # yesterday afternoon. As of this morning, I am still getting "tracking number not found" on the Fedex site. Is it possible that Essential selectively picked people that have been on the forums, issued them "tracking #" as a way of shutting us up temporarily? I have never in all my years, even over a weekend, had to wait for a tracking # more than a couple of hours.

Hmmmmm
[Essential Phone Guides, News, & Discussion] M@XLOL:
Lol
[Essential Phone Guides, News, & Discussion] dantes5823:
i had a recent fedex tracking number emailed to me for somehting i bought and it took a good day or so to actually show active. then it was like on its second stop on the trip over when it did update or by the time i checked again.
[Essential Phone Guides, News, & Discussion] km8j:
EXACTLY my concern....
[Essential Phone Guides, News, & Discussion] xda0330:
I sincerely hope that is the case, but based on Essential's history of misinformation, I am suspicious that my feelings accurately reflect the reality
[Essential Phone Guides, News, & Discussion] ack154:
If you seriously think that they're going to take time out of what is probably their busiest time ever to send a few select (but looks like a lot) of people FAKE tracking numbers to shut them up, and that that wouldn't cause more problems down the road... you should probably go see a doctor about your problems.
[Essential Phone Guides, News, & Discussion] mike 11:
Nightmare

After a long battle I finally got essential to cancel my order I received an email confirming that my order was cancelled. A few hours later I received an email that they were happy too inform me that my phone had shipped now I have a FedEx tracking number that doesn't work not sure if in fact it been cancelled I contacted my bank to dispute the charge
[Essential Phone Guides, News, & Discussion] km8j:
This is sad but hilariously comical.

---------- Post added at 02:06 PM ---------- Previous post was at 02:04 PM ----------

I think he was joking, I hope. But it is concerning none of our tracking numbers work. If they shipped them Express saver, which given their history they won't do anything to exceed expectations, no one is seeing phones until Thursday
[Essential Phone Guides, News, & Discussion] ack154:
I really don't think he's joking, he posted basically the same thing over on /r/essential.

---------- Post added at 09:15 AM ---------- Previous post was at 09:13 AM ----------

Why would you jump to disputing the charge already? Any other place you order, if it is inbetween processing and shipping, they're going to have a hard time canceling. That's pretty normal. Just wait for the phone and either refuse delivery (if you're home) or get it, contact them again and tell them you want to return it.
[Essential Phone Guides, News, & Discussion] km8j:
Issue here is again like everything communication and conflicting information
[Essential Phone Guides, News, & Discussion] xda0330:
I was being facetious, here and in reddit. Not about the issue in general, but about them specifically targeting those that post for the reasons I explained. In any event, we shall see. As to seeing a doctor, who knows, one day perhaps:)
[Essential Phone Guides, News, & Discussion] mike 11:
Nightmare

Poonam (Essential Products, Inc.)

Aug 26, 06:27 MST

Hi Michael,

Sorry I was not able to reply back immediately to your email, I was off for the day. Please note that your order has been cancelled. You should be seeing a refund in your account within a few days

I indeed plan to refuse the package I don't know what game they are playing with people but I intend on protecting my hard earned money

Hi Michael,

Congrats! Your order is now on the way, and you’ll be one of the first to have the product in your hands. Essential Phone is ready to operate on Sprint, T-Mobile, and AT&T. Certification with Verizon, however, is not yet complete, though will be soon. If you wish to be notified about Verizon certification, please sign up
[Essential Phone Guides, News, & Discussion] ack154:
Their other conflicting information - ya, I get that. It didn't ship in 7 days. It didn't ship in 24 hours. Etc. But we're talking about canceling an order in the middle of processing by someone that is probably new to this and thinks they canceled it - but turned out they didn't get it in time and it still processed to ship. This isn't some conspiracy to screw people. A chargeback to a company that is doing everything they can (short of at least better communication) to actually send their (first ever) product that he ordered? I'd give them a bit of wiggle room.

I'm just as frustrated as anyone else (completed my order before 7am Wednesday morning, but since I also selected the camera bundle), I still don't have any tracking detail or any info at all, really. It sucks. But here I am, waiting it out. Some of these people are just delusional or have some crazy, grandiose, unrealistic expectations for a company trying to get their first product out the door.
[Essential Phone Guides, News, & Discussion] creepinm3:
Weird that people are getting Verizon Certification messages, but most of the reviewers has a Verizon SIM in their devices and got LTE+ off rip.
[Essential Phone Guides, News, & Discussion] ack154:
I'm pretty sure their game is called "trying to ship the product you paid for to you while you're trying to cancel your order in the middle of that process". It's not like they're trying to keep your money and not send you anything.
[Essential Phone Guides, News, & Discussion] mike 11:
Once again conflicting story don't email and say it's cancelled then hours later say sorry it's shipping I fully understand this is there first product growing pains just be honest with people there still not answering for there mistakes
[Essential Phone Guides, News, & Discussion] stewa2jm:
Two different departments. Overlap happens. Are you perfect? Is the company you work for?
[Essential Phone Guides, News, & Discussion] tlxxxsracer:
If you call FedEx or any carrier, asking why my tracking number hasn't updated.. they'll say there's a delay, sometimes their system doesn't update immediately.

Maybe Essential used another carrier to import to the USA and then FedEx once here?

It's the weekend, just be patient a bit longer. Hopefully you'll see an update Monday or Tuesday.

Hell, I shipped back a pixel to Google.. got an email they received it but FedEx tracking still showed it was in my city.

I'm more concerned about us who ordered the camera and phone but haven't received tracking whereas others have if purchased the phone and maybe even paid later. Feel it should be first paid, first shipped. Never was told if I purchased the camera my whole order would be delayed more. Email said the camera was ready and would ship together
[Essential Phone Guides, News, & Discussion] mike 11:
Poonam (Essential Products, Inc.)

Aug 25, 12:51 MST

Hi Michael,

We understand your frustration and concerns. The team has taken a look at our warehouse and determined that there is still an opportunity to cancel your order. Our sincerest apologies for any previous messaging to the contral
[Essential Phone Guides, News, & Discussion] stewa2jm:
I had to send a watch in for repair and they issued me a FedEx tracking number and shipping label. It didn't show on the FedEx website until the next business day. I dropped it off on a Saturday, it finally showed up Monday late morning. For what its worth.
[Essential Phone Guides, News, & Discussion] skinnytoo2:
The combo package with the camera and phone should have indicated it was going to delay Shipping. But then again, they're a business and that probably would have stalled sales.

I just hope I get it before my note 8 so I can use it for a little bit to see if I like it. I'm afraid if note 8 comes first I won't even use ph1. Them the breaks I guess. I so want this company to succeed but not a good start.
[Essential Phone Guides, News, & Discussion] km8j:
This is the point. If there is first movement on Monday, then they didnt ship Friday or Saturday like they said.
[Essential Phone Guides, News, & Discussion] superchilpil:
Dude what does it matter? Seriously if you get it then send it back. If they cancel it then great. You don't need to keep us up to date on your issues.
[Essential Phone Guides, News, & Discussion] kirdroid:
Same here... I'm hoping I get this before my Note 8 delivers. Stupid of us giving this company additional money and buying both camera/phone. Who knew they will screw up like this and delay our orders because we bought additional things. Common sense says ship as items become available or inform customer while ordering that it'll delay shipping. As of now I have very low hopes that they will ship our bundle order anytime soon :(
[Essential Phone Guides, News, & Discussion] spotmark:
I'm one of the people who ordered the phone only and still haven't received the shipping email. Essential is probably stalking this thread and said, "Hey, this spotmark guy posted he doesn't care if his ships until Monday or Tuesday, so hold his up." :p
[Essential Phone Guides, News, & Discussion] Chronzy:
Oh the natives are restless!! NEW TECH NAOW!

We're getting our phones next week guys. Find a distraction.
[Essential Phone Guides, News, & Discussion] km8j:
I mean.... maybe...
[Essential Phone Guides, News, & Discussion] kirdroid:
He/she will say we will receive it some day in the future (may be), so we should relax and find a distraction till then [emoji23][emoji23][emoji23]
[Essential Phone Guides, News, & Discussion] km8j:
This is an accurate depiction of where we are
[Essential Phone Guides, News, & Discussion] ImMurtagh:
If you need a distraction, pull up the Saygus V2 forums. There you find how a real scam is run. This here is just startup growing pains.
[Essential Phone Guides, News, & Discussion] kirdroid:
Not denying that it's start up growing pain, doesn't mean they get a pass and we get to not express our disappointment. We all know that our phones will come eventually. I don't think anyone here even thinking essential run by an iconic name like Andy Rubin is trying to scam us, where did you get that?
[Essential Phone Guides, News, & Discussion] DonJuan23:
Sold mine for 860 on eBay so when it arrives off it goes
[Essential Phone Guides, News, & Discussion] kirdroid:
Really? Which sucker bought it for that much [emoji3]
[Essential Phone Guides, News, & Discussion] maverick96:
Wow that's awesome. And a great idea!
[Essential Phone Guides, News, & Discussion] kirdroid:
Just be aware of eBay scammers, generally eBay/PayPal have very poor seller protection.
[Essential Phone Guides, News, & Discussion] dantes5823:
if the label was made on their end then fedex tracking would be at fault and not Essential. Unless theres some kind of on site label system that only uploads once picked up or something of the sorts.
[Essential Phone Guides, News, & Discussion] xda0330:
Your "unless...." is accurate. Companies generate labels hence the tracking #, but there is nothing to track if Fedex has not picked up the item. That is why Fedex shows that the tracking numbers we have received cannot be found.
[Essential Phone Guides, News, & Discussion] dantes5823:
this times a million. I had sold a broken device for a few bucks and a bunch of cases and such. clearly stated in the ad. dude buys it. after a few days opens a dispute. takes foreeeeverrrrrr to reply or do anything. paypal gives him the win and bones me. dude makes a label that sat for 2 weeks without being dropped off. no way to appeal it. i get the package and guess what, home boy kept the "non-functioning" phone but returned the cases. Paypal/ebay put my account negative and said they would deactivate my account if i didnt pay the balance.
[Essential Phone Guides, News, & Discussion] Chronzy:
I'd hate to be in that situation.

I say 50% chance it doesn't leave your house at all.

10% chance of it leaving unopened. ?
[Essential Phone Guides, News, & Discussion] xda0330:
Look guys, here is the reality(to me): There is a reason why Essential delayed the shipment of the phones. They were optimistic that they would get the phones out and who knows what other pressure they were under by the board of directors, banks, etc. We do not know. What we do know is that promises and commitments were made verbally and in written communication and some people were actually charged for their phone without any knowledge of when the phone would be shipped because the phones were not shipped as committed. Then on Friday afternoon, Essential states that shipping emails are going out. They started to go out on Saturday with tracking #s. However, not one person to the extent that I have been able to discover, can actually track a package because when you go to Fedex you get a notice that Fedex cannot find such a tracking #. That means that Essential has not arranged for the phone to be picked up by Fedex as of then. We do not know when the phones will be picked up by Fedex at Essential's request, but we assume it will be soon. However, it is somewhat disingenuous and deceptive to indicate that the phones are shipping commensurate with the issuance of tracking #s and for that not to be true. Now we are all hoping that because it is the weekend, the phones will be picked up and start actually generating the ability to track progress on the Fedex website on Monday. We do not know. What we do know is that Essential has been obfuscating the reality of the shipping situation for reasons that we can only surmise. It is irritating to me, and I do know its "just a phone". That is the situation. We have been receiving information that is vaguely related to the facts, just enough to keep us on the edge of our seats so to speak. Essential is playing this sort of "cat and mouse" game for reasons we can only imagine. It does not mean the phone wont ship, I think what we all feel is sort of manipulated by the communication from Essential.
[Essential Phone Guides, News, & Discussion] areyes163:
I was fine with the delay until people started getting shipping notices and I did not. Presumably because I ordered the camera also. It would have been better if they just shipped the phone then the camera as they came in stock. Not as a bundle. Makes people like me disappointed to see others who ordered well after you get shipping notices and you did not.
[Essential Phone Guides, News, & Discussion] graffixnyc:
I wouldn't be upset if they didn't keep telling me "today" or something similar.. On Wed that was 7 days after I placed my order. Chuck emailed me Wed and said "within 24-48 hours" then on Thursday he told someone "within 24 hours".. Nothing.. Then they tweeted on Friday saying it was shipping, yet, no one got a tracking number. Then yesterday morning I emailed in again and Samuel told me tracking numbers were going out that day.. I even replied to him "what are you going to tell me tomorrow when it doesn't ship?" he ensured me it was and that I probably already got the tracking email by the time I got his response. I did not.. I don't care if it's the end of next week that it ships, but don't keep telling me "today" or "tomorrow" when it's clear bs. That's what I'm getting upset about. Not about the delay, but about them keep on telling me BS. I emailed them today and told them if it doesn't ship by tomorrow, I'm disputing it with my CC company. I mean after all, once they charge your credit card, interest starts accruing... So I'm basically paying interest on a device that they keep feeding me BS about when it will actually ship
[Essential Phone Guides, News, & Discussion] kirdroid:
Yep same here and exactly in the same boat. I was fine until they started sending tracking info to people who ordered way later than us. We are left behind because we ordered the camera as well.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I've never seen this much craziness over a phone.

How many emails/calls have you guys sent?

All this pestering sounds like a kid who's impatient on a road trip that is taking longer than expected... Eventually they will get there, but the kid doesn't care and wants to get a result now.
[Essential Phone Guides, News, & Discussion] kirdroid:
I had never contacted them before and was patient with delay, but after they screwed us people who have ordered both phone and camera I raised a support ticket yesterday night asking why they did that and it doesn't make any sense to hold up phone shipment because camera is not ready. Well ship the phone and ship the camera separately when it's ready. At this point both my phone and camera charge has been posted on my credit card but the company has no clue when it'll actually ship. Whoever is running their order system doesn't know what they are doing.

---------- Post added at 11:06 AM ---------- Previous post was at 11:04 AM ----------

Really? You don't buy phones that often I guess. Go to any pre order thread we complain the same. If you want to experience this come to Note 8 pre order thread and see we do the same thing there once it nears 2nd week of September when it actually has to ship.

Nothing new and every company gets same treatment if they screw up [emoji23]
[Essential Phone Guides, News, & Discussion] km8j:
Did anyone indicate when grey would be available
[Essential Phone Guides, News, & Discussion] graffixnyc:
HW wise the device is perfect. Buttons were solid and were sticking out enough to feel them when you touched the device. The SW was a bit buggy based on the units the staff had. The 360 camera was really cool. I got to take a shot with it, however, the software didn't always pick up the camera and one of the Essential folks had issues getting it to work when Taryn Manning was walking around with it. Although they did say the devices that the staff had as their personal devices were still one of the prototypes so it was a bit buggier than the production units. I'm guessing this is why we were not able to order the camera for our reservations. Overall though I really like the device. The size is great (I'm someone who likes smaller devices), the HW was solid and very well built. The black moon is a fingerprint magnet though.
[Essential Phone Guides, News, & Discussion] creepinm3:
Now would you feel this would be a proper replacement for the Nexus lineup of previous devices or would you agree that the Pixel and Pixel XL take that crown?

I honestly was not too thrilled with the PXL phones due to the tacky look. But, this essential device also does have a similarity to the PXL devices.
[Essential Phone Guides, News, & Discussion] Xandlinger:
Just got an email from Affirm:

"Essential Products, Inc.*has processed your order, and your*Affirm*loan has been confirmed!"

Here's hoping my phone ships tomorrow!
[Essential Phone Guides, News, & Discussion] :
Same! Just got my email from Affirm. Account page now turned to processed.

It has begun.
[Essential Phone Guides, News, & Discussion] DonJuan23:
How can you view your account all it ever does is spin
[Essential Phone Guides, News, & Discussion] :
I'm talking about my Affirm account page. It describes my loan from merchant processed to fully processed. That means a charge has incurred
[Essential Phone Guides, News, & Discussion] Raystechworld:
OK this is great news Peps here we go the count down begins
[Essential Phone Guides, News, & Discussion] kmoney059:
Same here with my affirm account. Payment was processed. Usually doesn't clear till phones are ready to ship. So here to hoping tomorrow is the day it starts
[Essential Phone Guides, News, & Discussion] :
Shipping is definitely going to happen. I just looked at my status page.... my shipping address format just changed. Before my apartment number was a separate line, now it's combined and they have expanded my zip code to be a full 7 digits....

Tracking number come to papa!
[Essential Phone Guides, News, & Discussion] kmoney059:
Pretty much confirmed I hope since Telus is having a launch part today to get hands on time with the phone. I doubt they would be able to get it be for all of us who have had it reserved since may.
[Essential Phone Guides, News, & Discussion] z28tovette:
The wait is killing me.lol
[Essential Phone Guides, News, & Discussion] km8j:
How do you figure? No one with credit card purchases has a confirmed charge yet, only pending.
[Essential Phone Guides, News, & Discussion] spotmark:
Got my email from Affirm last night. As others have said it told me that Essential has processed my order. Hoping to see a tracking number at some point today.
[Essential Phone Guides, News, & Discussion] gharris040604:
So has anymore got a ups notification about an item weighting 0.3 pounds arriving tomorrow ? only thing I've ordered lately is a motorcycle helmet besides this phone.
[Essential Phone Guides, News, & Discussion] anandlal:
Nothing.... Not even a credit card charge...
[Essential Phone Guides, News, & Discussion] km8j:
Do you have a credit card charge? .3 lbs sounds light. My S8 was a 1.2lb package.
[Essential Phone Guides, News, & Discussion] danon.brown:
Where is it coming from?
[Essential Phone Guides, News, & Discussion] Goronok:
[/COLOR]

Didn't the essential web page specify Fedex as the carrier? Maybe that changes by delivery address, but thats what mine said.
[Essential Phone Guides, News, & Discussion] km8j:
I dont recall seeing that.... but either way, no notifications for my from MyChoice or Delivery Manager.
[Essential Phone Guides, News, & Discussion] km8j:
Totally disagree. As others stated, this is about customer support why bad expectations. Not the phone.

Look at yesterday. Support said the phones were shipping and everyone got ship notifications even though the phones clearly haven't shipped
[Essential Phone Guides, News, & Discussion] kirdroid:
Some people just don't get it.... You can't explain to them.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
I've never pre-ordered a phone, true. I do get the ****ty communication as well, but each day in here comes with high and lows. They give something, everyone cheers, they don't everyone riots...
[Essential Phone Guides, News, & Discussion] km8j:
Are you saying I don't get it or others don't and you agree with me
[Essential Phone Guides, News, & Discussion] kirdroid:
I'm with you [emoji16]

Saying others don't get it who say we should sit back and think everything is great even though essential communication sucks.
[Essential Phone Guides, News, & Discussion] km8j:
Got it. Ya it's not good.
[Essential Phone Guides, News, & Discussion] maverick96:
It's terrible
[Essential Phone Guides, News, & Discussion] graffixnyc:
See.. This is what I'm upset about.. I just got this email.. I'm upset about them constantly feeding me bs.. If the thing doesn't ship for 2 weeks.. That's fine.. Just don't keep telling me "tomorrow" or "today".. That's what upsets me.. Hell take another month for all I care.. But tell me that. Don't keep telling me bs.

Thanks for writing in with your concerns! The emails confirming shipment will be going out this morning, per our shipping team who has recently provided us this update. This email will provide further status information regarding your order. Please advise if you have received this message. If you have any further questions, feel free to reply back -- I'd be happy to help. Please enjoy the rest of your day!

Sincerely,

Ana

Essential Customer Experience