yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] HikingMoose:
Well crap, maybe I got a dud then. Neither of my two 6Ps ever shutdown on me, but I take painstaking care of the battery, which most are not willing to do (it is inconvenient, I'll admit). But pixel still has the same scrolling stutters and lags. I don't reboot often, so I haven't noticed and don't care about that. Overall use in hand, it feels the same to me at my 6P. Now I'm worried it's faulty lol.

6 ROMs is what I mean. That seems like nothing to me. Non-Google devices have more than that. The 6P has so many good ROMs, you could probably try one a day for a month to find the best one for your needs (which, can be awfully tedious to find the best one for you, if you have so many to try).

I'm fine with not having many choices. I just need to sit down and read how to root this thing and how it all works. You described it some, which will help. The problem I'm facing is that all of the write up appear to be a year old, and I don't know if there are new/easier or more traditional ways to use the pixel. I'm used to just fastbooting the recovery I want and being done with it lol. I'll look for info on the beta TWRP.
[Nexus 6P General] TokedUp:
I'm just gonna use this Pixel as a trade in for the PXL2
[Nexus 6P General] Froid:
If you just want root. Unlock bootloader, fastboot boot twrp modded img and flash Magisk 14.2...running rooted stock here. I have to say I loved my 6P, but so far equally care deeply for my Pixel XL. She's purty
[Nexus 6P General] HikingMoose:
I think I understand it now. I'm going to fastboot TWRP and then flash the regular TWRP so that it sticks and I should be able to use the phone as normal.

The Pixel might be a little smoother than the 6P, but it's hard to say, because the 6P is fully set up, and the Pixel only has a couple apps on it so far. I'll give it a chance, but I definitely miss the development of the 6P!
[Nexus 6P General] Pipiou211:
Yo guys, sorry for the "spam"-like question but I need a solution here ...

1. Bought my Nexus 6P 32GB from a shop that cooperates with Huawei, they buy the phones from Huawei.

2. RMA-ed it already once because I softbricked it (more like hardbrick), they changed the whole 'motherboard'

3. I experienced twice the ~15% shutdown, after a year ...

... and here I am with a Nexus 6P with bootloader unlocked, rooted and android 8 that shutdowns randomly at 15% battery.

What can I do?

Even if they replace me with a new Nexus 6P, it will eventually give me the same issues ..
[Nexus 6P General] loplo:
[MENTION=6114304]patrickDE[/MENTION] & [MENTION=842237]thloe[/MENTION] any update regarding the received devices?
[Nexus 6P General] pemz82:
Same for me, I had my Nexus 6P replaced a couple of times previously, this time though the support agent said he would arrange for a Pixel XL as replacement. Received it Friday, brand new and sealed packaging.
[Nexus 6P General] patrickDE:
Nope - still waiting for shipment. However, I am not able to cancel my order anymore - so it will get shipped in the next days I think.

(The order says 6P 64GB. I will stress-test this device if it is a 6P and if it powers down with over 20% left I will contact google again..)
[Nexus 6P General] loplo:
Thanks for the info. Mine just shut off yesterday while I was checking Google maps. I'll wait a few more days maybe weeks until I'll contact Google.
[Nexus 6P General] tkong02:
I was just recently having trouble with a phone shutoff problem. The Nexus 6p (Also, this is my second 6p and I've had it for over 8 months) kept turning off between 30 and 40%. I contacted Google through the customer support in my settings and they are replacing my 6p with a Pixel XL!
[Nexus 6P General] loplo:
Where? US, EU, etc
[Nexus 6P General] jrdnsingh89:
Is it anyone still waiting on their order to be shipped silver Pixel XL 128 GB in the US?
[Nexus 6P General] cwhjr:
NO help from Google

I've completed all troubleshooting steps, but Google is insisting that I contact Huawei. They were closed when Google support tried to contact them. I really just want my phone replaced. It really sucks not knowing when my phone is going to die. I'll call again tomorrow. If any of you have any advice, please let me know.

Thanks for listening to my vent.
[Nexus 6P General] xda4ck:
I am, ordered replacement on 15th Sep - delivery was to be in 19th, but still waiting.
[Nexus 6P General] spr33:
Was it a straight forward process for you? Haven't seen many people from the UK comment about the replacement.
[Nexus 6P General] loplo:
I've created a spreadsheet with the info found in this thread, username/country/order and receive date/old device/new device (type).

The spreadsheet can be found here -> https://goo.gl/LEH286

Feel free to update, change.

This way, we have on overview regarding the devices replaced, countries, etc.
[MENTION=497842]scoobysnack[/MENTION] you could even edit the first message and include the link, so everyone can see it. Thanks!
[Nexus 6P General] Genesisrspec:
Same here.

Ordered on the 16th with the expected delivery date of 19th/20th but it hasn't even shipped.
[Nexus 6P General] pemz82:
Yes in the end it was, I was told by multiple support agents that I was getting a replacement Pixel XL for the battery problems experienced, but then another Nexus 6P arrived. When I queried it they escalated to a manager who told me they only replace like for like (despite all the people in this thread and other tech publications reporting otherwise). I accepted it thinking maybe its only in the US they doing the replacement, then within a week the new Nexus 6P developed a bend/crease on the frame next to the power button. I got back in touch with Google and they immediately sent me a link for a Pixel XL replacement. It arrived the next day.
[Nexus 6P General] Philosophre:
My order from the 14th has finally been shipped.

Coming from IL US.

Sounds like a person's name that is sending the phone. Wierd.
[Nexus 6P General] Genesisrspec:
Mine just shipped from IL as well.
[Nexus 6P General] xda4ck:
Mine also shipped just now from IL, was ordered on 15th.

Does anyone know how to find the imie number for the replacement based on tracking details ?
[Nexus 6P General] Pipiou211:
To those that purchased N6P by HUAWEI?

Will battery replacement solve the issue?

Will motherboard replacement solve it?

Will the fix of the issue last "forever"?

Super sad :'(

Still have the warranty for one more year tho ..
[Nexus 6P General] Pandawg:
Just got done with Google Support. Getting an XL :D
[Nexus 6P General] aneece98:
So I had issues with echo during phone calls with my 6p.. chatted with Google and they did RMA and sent me pixel XL. While I was waiting for the replacement, I was traveling and really needed my phone to work so I manually updated with factory Oreo images.. now it works fine. I'm afraid now if I send it, they will bill me for the pixel XL.. anyone know how to make it start boot looping or something?
[Nexus 6P General] theesotericone:
So your asking for help to commit fraud? On a public site?

Just return the Pixel if your worried about it.
[Nexus 6P General] mmaiolo81:
FINALLY!!!

I finally got Google to do a "standard exchange" without billing my CC, I sent my 6P out today. Waiting for info on what exactly I'm getting as an exchange...

For any that got their replacements with a standard exchange, did they actually wait for the 6P to be received before they sent the XL out?
[Nexus 6P General] aneece98:
I forgot my Emojis, I was more joking than anything :)

Actually I carried out there suggestions for repair to no avail. Fraud would have been to lie to get a replacement.

The problem is that I have more knowledge than their tech support. In our chat I asked if I should install factory images via fastboot and that's when they offered replacement. I'm going to simply chat with them and tell them the scenario.

.

If I were to revert to a state where the issue was present, that technically would not be fraud, it would be where I was initially with their advisement.

Maybe I'll ask them for a job while I'm at it. Does anyone know how Google feels about custom recoveries? Obviously I'd only send a phone back stock, but does it void warranty?
[Nexus 6P General] Unirs:
Trust me, even if the problem has gone away with update to Oreo, it will come back later.

I wouldn't mention to Google support about rooting etc as it will void warranty and they will simply say NO to replace the faulty device.

Make sure you send the device back with stock Rom and lock the bootloader to be on the safer side. Good luck..

---------- Post added at 10:12 AM ---------- Previous post was at 10:08 AM ----------

Me too... They sent me a 32GB pixel XL to replace my 64GB 6p... Not happy, 32GB is not going to be enough for my usage (i know pixel offers unlimited photo storage on the cloud but I don't have unlimited data plan unfortunately).. so didn't open the XL yet... Will speak to CS and see what they can do about it.
[Nexus 6P General] taygeezy:
I've now sent back two 6P's, both completely factory with the factory images flashed.

I spoke with multiple customer service reps, even one who specifically noted that they were making notes on my 'profile' (or whatever sort of CRM operation they have to support their relationships), and none of them seemed to be too bothered that I was running custom software. I suppose it's because I also made it clear that 6P battery problems were also experienced on stock software and that I indeed am a competent human being that was making changes to my phone's architecture.

Considering they've got mega problems with their phones which are beyond obvious to all of us and now Google (unofficially?), I wouldn't worry too much about the ethics behind custom software and returns. It wasn't you and it wasn't your software, and Oreo won't fix it.

Even though you are already planning on returning it 'factory'.... Let us know if you want to be the non-factory experiment! Someone by now must have returned a device with a custom recovery installed.
[Nexus 6P General] werdrew:
What exactly did you tell them to get a replacement with an XL? I called today and got denied. They told me to contact Huawei since their warranty policy changed...
[Nexus 6P General] patrickDE:
I just wanted to update my status, I also updated the google spreadsheet.

My replacement device (germany) arrived yesterday. It's a refurbished 6P with 64Gb storage graphite, just like my old device. I moved all my data with twrp to the new device and battery life is more solid than in the last 6 months. The performance is also way better... Not so sad I didn't receive a Pixel as replacement. As soon as the battery is starting to fail again, I will contact google again. :)
[Nexus 6P General] mmaiolo81:
well, i got the standard return, been in transit for 2 days and still in my city... wrote FedEx an email asking what was going on and waiting for the answer... who knows how long im going to be out a phone...
[Nexus 6P General] Genesisrspec:
FedEx just delivered my PXL.

Can't wait to get home.. I wonder what color it is.
[Nexus 6P General] mrt159:
Mine just started shutting down at about 30% in cold weather (5C or so) outside. Twice now I've done some light browsing coming home from work and the phone have suddenly reported 0% battery and shut down after being exposed to cool weather outside for about 10 minutes.

What do you think, should I contact google directly even though I bought the phone from a third party? I'm 99.9% sure the place where I bought my phone will just say it's fine and will bill me 25-45€ for wasting their time :(
[Nexus 6P General] indianajonze:
if you didnt buy it from the google store don't bother. they'll just refer you to huawei

if you did, call
[Nexus 6P General] Genesisrspec:
Received a 128GB Very Silver.
[Nexus 6P General] Rob014:
Are Google actually checking that your 6p's are faulty or are people just using this as a free upgrade to an xl?
[Nexus 6P General] TNS201:
I had got two 6p replaced before. Just got off chat and they are sending me a new Pixel XL Quite Black.
[Nexus 6P General] idbl_fanatic:
This is true, after trying to contact Huawei for a few weeks with no response, I contacted Google, they referred me back to Huawei, after I FINALLY got ahold of Huawei they gave me an RMA, after it was delayed for 2 days because Huawei didn't put my suite number on it, I got it yesterday, went to set it up, and the fingerprint sensor doesn't work...........now I am waiting for ANOTHER shipping label to send this one back
[Nexus 6P General] indianajonze:
for me they threatened to keep the credit card hold if the item was determined to not be faulty. no issue for me because my battery sucked and died anywhere from 50% down
[Nexus 6P General] Froid:
That's surprising. There's was no mention of this when I spoke to them. Only thing they asked was if it had been physically damaged in any way and it was close to mint so I wasn't concerned. I'd be shocked if they checked every return, but you never know.
[Nexus 6P General] FlamingAngel82:
I did get an email from the Google hardware hardware team confirming it when I asked. I would email them to clarify, and keep that email nice and safe.

Because I apparently have more money than sense, I've just sold mine and pre-ordered the Pixel XL 2, but I do have the email as below:

"Hi,

Thank you for your reply and I'm sorry to hear that you've experienced issues with your Nexus 6P.

I can assure you that there's nothing much you should be worried about, even if there are any issues with the replacement device, it comes with a new 2 year warranty.

Feel free to contact us anytime you have a question in the future.

Thanks!

The Google Support Team"
[Nexus 6P General] ketjr81:
I called Google yesterday and they told me to call Huawei. I originally bought my 6p October 2015, she said she couldn't do anything since it's been over a year. I bought my phone from the Google store too.
[Nexus 6P General] mmaiolo81:
i'll say this, whoever said they did a standard return and got their PXL within a week of shipping their N6P... thats not my luck...
[Nexus 6P General] TNS201:
Trying to think if I should keep the Pixel 1 for a little bit or just trade it in and pre order the pixel 2. Or wait to for a better deal on Pixel 2 down the line. I'd get the Pixel 2 for around $600 now with Pixel 1 trade.
[Nexus 6P General] kornklown69:
UPDATE:

after a long fought battle Because they sent me another 6p after telling me it was a pixel xl.. they are now overnighting me my pixel xl 128gb(not sure color, hope its black like my 6p).... the funny thing is.... they are sending it without wanting my Nexus 6p...i didn't have to order it.... they didn't send me shipping labels...they didn't pre-authorize my bank... I think they are letting me keep the Nexus 6P.... guess I'll see

UPDATE 2: I used that imei site...it says its the regular pixel and not pixel XL... I'm hoping its wrong...this is getting rediculous...

Update 3: after doing some research i can confirm it is a google pixel xl and will be here tomorrow, Google fixed there mistake and overnighted as a courtesy.
[Nexus 6P General] daveseris:
I am getting extreme pushback from Google about this. Is anyone contemplating a Class Action against Google (since they established past practice by replacing) and now are basically refusing to do anything.?
[Nexus 6P General] kornklown69:
what kind of push back are you getting, is your device from the play store? Is it damaged? What did you say to them about what is wrong with it?
[Nexus 6P General] mmaiolo81:
I had to fight to get a standard exchange... like took weeks and 7 chat supports to get...

I had heard on here that they were sending the exchange before receiving the 6p... but im guessing neither of us got that lucky...

It's been a week in transit and still hasn't left the state... so god knows how long it's gonna be, I was figuring a week or so, they arent scheduled to receive it til Friday, then who knows how long to get the replacement...

---------- Post added at 07:07 PM ---------- Previous post was at 07:06 PM ----------

there already is one, google it... lol

seriously tho, there is one...
[Nexus 6P General] mmaiolo81:
Update: Google sent me 2 return shipping labels, and 2 RMA sheets on Sept 29th... they were not tracking the one I used to ship on Oct 3rd... GREAT!!
[Nexus 6P General] Gamer_Josh:
I tried a few times to get a replacement, but no such luck. All I want is a replacement 6P, and refurbished is fine. It is past the meager 1-year warranty, but I did purchase it from the Google Store. I was told the first time that the replacements many others received was only a "limited time offer." I told them that was strange, because I never received notification of that offer, else I'd have contacted them sooner about the issue. I explained how it was unfair to extend this offer only to some, then deny others, especially when it concerns a hardware-defective device that they're responsible for. All they did was refer me to Huawei, which was useless. I do hope it bites them.

It's ridiculous, because I can't let my battery drop below 50% without worrying about it dying. My only option for now is to try and find a decent third party 6P battery online, because I can't find any legitimate OEM ones.
[Nexus 6P General] Froid:
They did something similar to me. The original tracking and RMA they gave me is what in used. I just received another email stating that if they didn't receive it by the 18th I'd be charged full price and that email had a different shipping label on it with a new tracking number. The RMA on the two shipping labels is the same so I'm hoping it won't be a problem, but as far as Google is concerned, I haven't even shipped the 6P back yet. It's been in the mail since the 30th of September. It was supposed to be delivered yesterday and now it shows "pending" with no movement for a few days. FedEx is usually pretty good so I'm hoping they get it soon. I just have a bad feeling this is going to cause issues with two separate shipping labels....
[Nexus 6P General] TheToto318:
Hi guys ,

I have a bootlooped nexus 6p it is possible to benefit from a replacement of this type in France ?
[Nexus 6P General] Face_Plant:
No.
[Nexus 6P General] loplo:
Are you 100% sure?
[Nexus 6P General] kornklown69:
I'm hating fedex right now...i work during the day and they try to deliver while I'm at work...they won't leave the package... customer service for them is worthless as well... today will be second attempt and I'll probably be at work..
[Nexus 6P General] Face_Plant:
Yes. If you read the thread you'd see that Google was only replacing 6P's bought in the US from the Google store. Even if you're in the US and bought it from the Google store, Google has recently stopped replacing 6P's with Pixel XL's due to too many people taking advantage of it.
[Nexus 6P General] mmaiolo81:
I was on online chat with google yesterday to make sure they were tracking the same tracking number i was... alas it they werent... to the point of a statement to the effect of "according to the tracking information, your device hasnt even shipped yet, and we are pretty sure its not a label issue."

Have they released the hold on your CC yet? since you havent even sent your 6P back and havent received your pixel.
[Nexus 6P General] Froid:
I contacted Google yesterday through email by responding to their original email they sent me with the Pixel XL approval. They responded this morning, updated the tracking number that I gave them and almost immediately removed the hold on my card. I guess it's common practice for them to remove the hold as soon as they see it in transit. I received my Pixel around 12 days ago and only noticed the shipping label issue because they contact me with a warning that I would be charged if I didn't ship my defective set out. So as of right now, everything is good to go.
[Nexus 6P General] kornklown69:
Went to FedEx physically and received it!! alas its only a 32 gig but ill live lol anyway will take it to att tomorrow for a new sim and should be good to go ??

also hass anyone had experience with google not asking for the 6p back? they were busy trying to wrong a right by getting me my pixel xl they said i would receive that they didn't send me shipping labels...
[Nexus 6P General] mmaiolo81:
Woot!!! N6P recieved by google... now to await my replacement to be shipped...
[Nexus 6P General] junkfactory:
I bought my 6p from Google play store but i no longer have the box, would Google still consider replacing my device who suffers from the battery problem?
[Nexus 6P General] loplo:
You don't need the original packaging. I had my 6P replaced twice. Just the box from Google, in which you'll receive the replacement phone.
[Nexus 6P General] daveseris:
Removed
[Nexus 6P General] daveseris:
Device is Play store. Not damaged. Google (Phillipines CSR) keeps saying that program has ended and continually transfers me to Huawei. I reported that the only problem is the battery issue. I also mentioned that Huawei replaced motherboard and battery in May.
[Nexus 6P General] 400ixl:
You will be fine, they sent the replacement in a box which you can then re-use to send back the old phone. The original box is not required for this at all.
[Nexus 6P General] TNS201:
I'd suggest you don't ask for a Pixel XL for replacement. Just complain about your battery or bootloop issue. They don't have 6p stock really to replace with a 6p so you probably will get a Pixel XL. Tell them you tried doing a factory reset and installed apps and your issue persists. Most likely you probably needed to buy from Google store and nexus protect.
[Nexus 6P General] mmaiolo81:
So, my standard exchange Nexus 6p was receieved yesterday morning at about 9 am... just waiting for my replacement tracking number... 2 weeks in the making, and I'm getting antsy without a phone...

Update: Shipped today!! Pixel XL 32 Silver enroute, receiving Tuesday!!!
[Nexus 6P General] StevenBX:
No luck here in the UK. Second replacement due to bootlooping/freezing, and they're adamant it has to be a like for like replacement with another 6P :(
[Nexus 6P General] 400ixl:
Thats because they still have stock of them in Europe.
[Nexus 6P General] gocats7:
Did any of you that returned your 6p return a device you had repaired yourself doing a screen or battery replacement? I'm curious how detailed they will be inspecting a phone this old and if anyone has experience with this.
[Nexus 6P General] daveseris:
I signed up for the lawsuit against Google.
[Nexus 6P General] MLAM:
When did you ring them Steven BX?
[Nexus 6P General] StevenBX:
Yesterday (Saturday). I also spoke to someone on chat later in the day to have a second try at getting a Pixel. They told me that they give a like-for-like replacement or at least that's what they process, and that they have no control over what the warehouse sends out, the implication being that they might send out Pixel XLs if they have no 6P stock - but the default position is you just get a 6P if they have one to send out.

The second person I spoke with looked up the packing information and confirmed in my case it's definitely a 6P which has been processed for me.
[Nexus 6P General] Igotsanevo4g:
Sending my 6P off tomorrow, had a lifting screen and bootloops. I'm in California, hopefully ill get a pixel in the return after reading this thread :D

Also i was not under warranty i dont believe. I had bought the phone from a guy who got it as a refurb, this was over a year ago. Hit chat support, send some pictures of the screen lifting and told em about the **** battery... Boom standard exchange. Ill be happy even with a refurb 6P, but with all this hype they better send me a pixel xl now lol
[Nexus 6P General] kevinv20:
My 6p is about a year and a half old, a few weeks ago it started bootlooping. I was able to get it back up and running by flashing the 4 cores boot.img. I was gonna contact Google about it but wasn't sure if I should tell them I flashed a modified boot.img to get it to work again. I'm guessing they'd frown on that. I'm also wondering if anyone has had any luck trading in a 6p running only 4 cores. I know they inspect them but I don't know how deep they inspect
[Nexus 6P General] Igotsanevo4g:
Just flash it back to stock before sending it in if they accept your RMA