yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] danon.brown:
Go to forgot password. it will then allow you to reset it. Once in you will see your orders however when you hit track nothing happens. Probably because it hasn't shipped.
[Essential Phone Guides, News, & Discussion] slothdabski:
Just refreshed my FedEx delivery manager. Still nothing
[Essential Phone Guides, News, & Discussion] areyes163:
I'm doing the same. It's a nice feature to have. That way even if essential doesn't update their site as quickly it always shows up there lol.
[Essential Phone Guides, News, & Discussion] km8j:
I dont think anyone has a tracking #?
[Essential Phone Guides, News, & Discussion] areyes163:
I don't believe so
[Essential Phone Guides, News, & Discussion] km8j:
Anyone tweeted to any of the major blogs like engadget to see if they know anything
[Essential Phone Guides, News, & Discussion] slothdabski:
I've been tweeting at essential, no response yet
[Essential Phone Guides, News, & Discussion] tsquare2112:
My tracking number is 80085, I think they are just messing with me now. Maybe I shouldn't have sent that tweet to [MENTION=2272445]arubi[/MENTION]n...
[Essential Phone Guides, News, & Discussion] stewa2jm:
[MENTION=6864870]slothdabski[/MENTION] had reported he did a few pages back.
[Essential Phone Guides, News, & Discussion] :
Same here. Tagged Engadget and Verge too lol
[Essential Phone Guides, News, & Discussion] km8j:
Essential isn't responding to anyone so going to news sources is only way we might get anything at all...
[Essential Phone Guides, News, & Discussion] graffixnyc:
So I tweeted Michael Fisher asking if he tried the pixel cam port on the essential and if so if it improves it at all. He said he heard that it does, but he himself hasn't tried it yet. https://twitter.com/theMrMobile/status/901106643609563137
[Essential Phone Guides, News, & Discussion] areyes163:
I didn't see that one.
[Essential Phone Guides, News, & Discussion] :
He says he has the service not a tracking number
[Essential Phone Guides, News, & Discussion] slothdabski:
No, I said I have FedEx delivery manager and can look if a shipping label has been created without having to rely on essential sending us a notice
[Essential Phone Guides, News, & Discussion] areyes163:
That's what I thought. I keep hoping to see something on my fedex manager too. Fingers crossed. Lol
[Essential Phone Guides, News, & Discussion] stewa2jm:
Oh cripes, I misunderstood. My bad.
[Essential Phone Guides, News, & Discussion] danon.brown:
650-300-0000 is essentials phone number then option 3 for customer service. The response is to leave your information for a email response.
[Essential Phone Guides, News, & Discussion] y2jdmbfan:
The worst part is that we can't cancel our orders, I've tried a couple times now.
[Essential Phone Guides, News, & Discussion] km8j:
Lol... That might go to a black hole. For all we know, it forwards to a prepaid cell phone in a bottle floating in the Atlantic.
[Essential Phone Guides, News, & Discussion] tech_head:
Not seeing anything in my UPS of FedEx managers.
[Essential Phone Guides, News, & Discussion] maverick96:
Nobody is seeing anything and no one can seem to cancel. Absolutely ridiculous
[Essential Phone Guides, News, & Discussion] slothdabski:
If it doesn't ship today I'm doing a charge back and waiting for the pixel 2 XL. Ill give essential another chance if they make it thru this and make a 2nd phone
[Essential Phone Guides, News, & Discussion] DowntownRDB:
Instead of option 3 try try using ext. 1000
[Essential Phone Guides, News, & Discussion] km8j:
Is someone actually answering that?
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Everyone is so quick to light the torches and gather pitch forks. I don't get it? I have to wait until the 31st at least, I'm still hanging on..

Did they ever give a solid ship date?
[Essential Phone Guides, News, & Discussion] DonJuan23:
Clear cache and website history. Go back to login page and click reset password. That fixed my issue
[Essential Phone Guides, News, & Discussion] maverick96:
Yeah curious to know as well.

---------- Post added at 12:10 PM ---------- Previous post was at 12:09 PM ----------

Thanks! I did it and it worked
[Essential Phone Guides, News, & Discussion] &roid:
The most irritating part of waiting is that they said they wouldn't charge for the phone until it ships. I've been pending charged and then charged for days now. It would have been better to allow pre-orders without actually charging anyone anything until the product ships. With all the reviews of the sub-par camera, and all the past delays; it probably makes a few of us at the very least wonder what in the heck is going on. I'll admit, I purchased mine based on the aesthetic of the phone, the unlocked bootloader, and the whole "father of Android" bit, but the camera quality (and laggy response) is starting to scare me as I see more reviews and picture comparisons. Like many of you, I tell myself I've got "15 days" from whenever I actually get this thing.
[Essential Phone Guides, News, & Discussion] Goronok:
The difference is you were told it would ship the 31st before you ordered. We ordered with the expectation it would ship within 7 days of the 16th, which was 2 days ago.

Our phones should be arriving today.
[Essential Phone Guides, News, & Discussion] danon.brown:
Searched the directory and Andy is 1001. Still no answer.
[Essential Phone Guides, News, & Discussion] maverick96:
Exactly.
[Essential Phone Guides, News, & Discussion] stewa2jm:
If you do some digging on this thread you'll learn, no, they have not. Two days ago they said 24-48 hours. Yesterday 24-hours. Then later it was noted by someone that they said there was not definitive timeline.

Then people got out their riot gear.

---------- Post added at 01:25 PM ---------- Previous post was at 01:21 PM ----------

Business days vs calendar days. Business days is today. As discussed previously.
[Essential Phone Guides, News, & Discussion] maverick96:
So when today passes then there are no more excuses.
[Essential Phone Guides, News, & Discussion] Goronok:
Not really. This is not a business to business transaction.

You're just willing to give them benefit of the doubt. I'm not.
[Essential Phone Guides, News, & Discussion] dca1970:
they are all busy promoting phone in LA...
[Essential Phone Guides, News, & Discussion] worldsoutro:
This isn't good

https://9to5google.com/2017/08/25/essential-phone-camera-gallery/

http://gizmodo.com/the-essential-phone-is-too-expensive-to-have-a-camera-t-1798408448
[Essential Phone Guides, News, & Discussion] bigbossc:
They said WITHIN 7 days, not 7 days, not after 7 days, stop making nonsense excuses. The only official thing the company said...not customer service, but a e-mail sent from the company, it said within 7 days.
[Essential Phone Guides, News, & Discussion] itstee:
They just need to tweak the camera app. It's definitely not hardware. Not a game changer
[Essential Phone Guides, News, & Discussion] stewa2jm:
I'm not providnig excuses for them, nor am I giving them the benefit of the doubt. I'm just providing information. They can have all the excuse they wish. We're at their mercy. You all chose to buy from a start-up. Start-up are riddled with delays. No matter who started the company, no matter what her/his background is, and no matter how much money is backing it, delays often happen with start-ups.

I'm just realistic. I choose not to get upset over a phone. If it ends up coming later than I desire, then I return it. I have 15-days to do so. ... is that calendar days or business days? Yes, poking the bear. Calm down.
[Essential Phone Guides, News, & Discussion] &roid:
Exactly what I was referring to...scary. I'm just going to keep telling myself 15 days since they won't let any of us cancel now.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Software I can forgive. I think they are having a rocky start, just like OnePlus had with its invite system. Look at them now they are 5 phones in with decent products.

This feels like a release that was rushed just before everything was ready. Not extremely early, but maybe enough where it's noticeable(camera). I'm guessing it's due to the upcoming iPhone release.

I agree with stewa2jm. Not going to get riled up over something that has had the potential for delays.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Read my post from a couple pages back, the pixel camera port improves the camera at least that's what has been heard
[Essential Phone Guides, News, & Discussion] maverick96:
Hopefully returning the device won't be this big of a nightmare.
[Essential Phone Guides, News, & Discussion] km8j:
This is fine but the biggest issue here is communication. There is no reason for it to be this bad - none.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Agreed. Even with the OPO issues, it was a great phone. In fact, I sold it today to a coworker and it still runs 7.1.2 (Lineage OS 14.1) really well. Mine even had/has the mic issue, and the yellowing lower part of the screen. Still a great phone. Since I started using Android on the Google Samsung Nexus S 4G, the OPO was only bested by the Nexus 6P. Really, the Nexus 6P isn't even a huge upgrade over the OPO. Just better fit, finish, and upgraded hardware.

I think the software issues will be fixed. The hardware is top-end. So, it comes late. I don't care.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Most companies have crap communication. Is it excusable? In certain respects no, especially during a recall or someone has a genuine issue with their device. In this respect, if they provided rough shipping estimates consistently, and have at least answered your emails. Yes, yes it is.

In fact what really kept me on the Essential train was the reaction that BGR had when they were excluded from reviewing the device. The author of the article essentially went on a whiny rant as to why Essential sucked and how they didn't deserve to make a phone in the first place... how they had no market presence... I think the company is actually going to push a decent product. Especially if they aren't going to bow to pressure from the media for exposure.

If they are confident in their product then let's see where it goes.

I am CERTAINLY going to cancel or return my device if it ends up being a steaming turd, but from what I have seen and the criticisms that have presented themselves. It does not seem that way. The uniformity of their media coverage gives hints on how they are going to run the show. I for one am happy that they are not smothering everyone with coverage, although I would like to see more of the device.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I don't disagree with poor communication. It simply is what it is. The product quality and functionality I care about. I paid good money, I want to get what I paid for. I won't know that I have until it comes. So, I wait.
[Essential Phone Guides, News, & Discussion] dca1970:
In that Gizmodo review, they show damage from small drops. glad I got insurance.
[Essential Phone Guides, News, & Discussion] DonJuan23:
I've called, emailed, and left a message. No reply in three days
[Essential Phone Guides, News, & Discussion] rubi76:
I looked at the dimensions and they are almost identical.. Definitely worth a try...
[Essential Phone Guides, News, & Discussion] :
I just bought mine..
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
The anticipation is killing me. When I ordered at launch, sprints ship date was pushed back from the 23rd to the 31st. Hopefully they have enough stock.
[Essential Phone Guides, News, & Discussion] LastQuark:
Here's the screen protector of PH-1 and the case sleeve is below it. The sleeve is soft and it can stretch easily if more room is needed. It looks perfect to me:
[Essential Phone Guides, News, & Discussion] :
I'm hoping we see some charges happen in the morning since a good number of reviews have gone up already.
[Essential Phone Guides, News, & Discussion] km8j:
Did everyone else already have a pending charge?
[Essential Phone Guides, News, & Discussion] :
I didn't see anything regarding charges. I wouldn't know because this is my first time trying the Affirm payment credit. Looked on my account, still processing.
[Essential Phone Guides, News, & Discussion] corys00:
Strange - Sprint employee here as well and I got free overnight shipping..

Going from the Galaxy S8 - hope this device is supporting HPUE and Calling Plus - didn't get an answer from the iConnect AMA this past week.
[Essential Phone Guides, News, & Discussion] creepinm3:
From I connect I believe it does support HPUE. Ill confirm in the AM.

But did you get the email starting ours gets backed to 8/31 ?

Also, no calling plus so far
[Essential Phone Guides, News, & Discussion] corys00:
Checking my email as we speak lol
[Essential Phone Guides, News, & Discussion] creepinm3:
Pm sent. You're local-ish to me
[Essential Phone Guides, News, & Discussion] anandlal:
I had a pending charge when I placed the order last week. However, I just checked and the pending charge is no longer there and it's not showing as a purchase either.....

Not sure what's happening now....
[Essential Phone Guides, News, & Discussion] IM0001:
That's normal. The pending charge is to check that you can actually charge that much to your card, it is only temporary until the order ships, then the actual charge will happen.

If you failed the pending charge then they would probably contact you that it failed and to fix it before the actual charge happens and also fails which would usually end up canceling the order.
[Essential Phone Guides, News, & Discussion] graffixnyc:
I'm going to the first look event in NYC today. I'll post some pics and impressions later
[Essential Phone Guides, News, & Discussion] eakrish:
I don't understand. I pre ordered the phone on the 12th of June and there is nothing in my cart
[Essential Phone Guides, News, & Discussion] rubi76:
Which Case Sleeve is that?
[Essential Phone Guides, News, & Discussion] eakrish:
anyone else in the same boat?
[Essential Phone Guides, News, & Discussion] Goronok:
This wasn't a traditional pre-order. If you put your name on the waiting list, you received an email saying you could order a day before everyone else. You still had to add it to your cart to purchase. At this point you'd just order like everyone else.
[Essential Phone Guides, News, & Discussion] j1999t:
Ordered mine Aug 16th, showing a pending CC charge (didnt do a payment plan). I truly hope the promise of "ships within 7 days" doesn't turn into the promise that Andy Rubin had May 30th "ships within 30 days".

Next question would be is that 7 actual days or 7 business days?

Has anyone actually received a shipping notice/tracking number?

Thanks,

Justin
[Essential Phone Guides, News, & Discussion] areyes163:
It looks like a small mark on a rubber type tape around the titanium. Not sure what to call it. No mark on the screen or titanium though.
[Essential Phone Guides, News, & Discussion] &roid:
Amen to that.
[Essential Phone Guides, News, & Discussion] jerflash:
Ya that's one there to give a bit more grip and screen buffer. I would not worry to much as I saw one dropped in front of my eyes from over 4 ft onto concrete. Not a mark on it
[Essential Phone Guides, News, & Discussion] areyes163:
That's excellent to hear thanks. Yeah I wasn't worried about the build quality. That's the reason I bought this phone. Is for the build quality and style.
[Essential Phone Guides, News, & Discussion] maverick96:
Frustrated Customers Have No Idea When Their Essential Phones Are Supposed to Arrive http://gizmodo.com/frustrated-customers-have-no-idea-when-their-essential-1798427858

---------- Post added at 01:08 PM ---------- Previous post was at 01:08 PM ----------

Looks like Gizmodo is finally bringing attention to this
[Essential Phone Guides, News, & Discussion] DonJuan23:
People saying software will fix camera honestly know there's never been a camera to go from bad to amazing. At best software will get the camera decent but this phone will never have an excellent camera.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
That should provide the answer most seek. :good:
[Essential Phone Guides, News, & Discussion] kmoney059:
I agree it's all software processing the two images because all the reviews also state that the monochrome camera is very sharp so I feel as it will get better and better with software updates
[Essential Phone Guides, News, & Discussion] stewa2jm:
I bought a phone, not a camera. I have a DSLR for that. ... that is just me. My lady, on the other hand, uses her phone camera nearly exclusively. If this was for her, I'd be worried.
[Essential Phone Guides, News, & Discussion] jerflash:
The best camera is the one you have on you. I also have a DSLR bit it's not always on me
[Essential Phone Guides, News, & Discussion] stewa2jm:
true story. :good:
[Essential Phone Guides, News, & Discussion] kmoney059:
They managed to hit the one spot that's not titanium or ceramic and if it did get the titanium edge the titanium looks flawless
[Essential Phone Guides, News, & Discussion] km8j:
Maybe someone should eecb https://www.nbcnews.com/business/fed-consumers-email-bomb-execs-get-results-6c10867946
[Essential Phone Guides, News, & Discussion] maverick96:
Don't know the email address?
[Essential Phone Guides, News, & Discussion] km8j:
First Initial, last name. Arubin
[Essential Phone Guides, News, & Discussion] maverick96:
ARubin@essential.com?
[Essential Phone Guides, News, & Discussion] Luxferro:
I did that once for a Dell purchase... I got excellent service after emailing Michael Dell.
[Essential Phone Guides, News, & Discussion] :
Hahaha all of our tweeting and tagging got Gizmodo to make an article.
[Essential Phone Guides, News, & Discussion] graffixnyc:
it's actually andy@essential.com
[Essential Phone Guides, News, & Discussion] km8j:
Yes but who knows if he is going to answer. Could email half the company lol lol
[Essential Phone Guides, News, & Discussion] itstee:
Yeah but do it anyways. Maybe it'll work
[Essential Phone Guides, News, & Discussion] stewa2jm:
Many companies have an "All Staff" email as well. You could try allstaff@essential.com.

That could be fun.
[Essential Phone Guides, News, & Discussion] km8j:
team@ staff@ employees@ all@ company@
[Essential Phone Guides, News, & Discussion] &roid:
maybe they can start a dedicated whereismyphone@essential.com
[Essential Phone Guides, News, & Discussion] km8j:
What is going to happen at the event tonight? Lol. No phones will be shipped and how do you avoid everyone asking about that???
[Essential Phone Guides, News, & Discussion] alyunes:
I'm sure those groups are configured to not accept emails from external sources.
[Essential Phone Guides, News, & Discussion] jerflash:
I asked at the one in NYC before I ordered. They said they are shipping's in a few days... A few days ago
[Essential Phone Guides, News, & Discussion] itstee:
Just got a reply from essential support and they gave the usual "about ready to ship" this staff member said there's still time to cancel my order if I wish to do so. And he also apologized for previous message from other staff members saying we couldn't cancel.
[Essential Phone Guides, News, & Discussion] km8j:
That assumes a lot of forethought on their part...

Yea difference is then, they were within their 7 day window. When the event happens tonight, they won't be.
[Essential Phone Guides, News, & Discussion] slothdabski:
Haha BS damage control. They're are finally backpedaling on the can't cancel thing
[Essential Phone Guides, News, & Discussion] km8j:
I do not understand how they do these canned responses. Cant help but think they literally do not care.
[Essential Phone Guides, News, & Discussion] itstee:
Yeah but I'm still keeping my order . I want the phone. 15 days to play with it and if I don't like it, I'll return it
[Essential Phone Guides, News, & Discussion] ninjadick:
Got the same email... So let's to some interpretation:

If Monday was too close to the ship date to be able to cancel and all of the sudden today we can cancel, what can we safely surmise? These phones aren't anywhere close to being shipped out.
[Essential Phone Guides, News, & Discussion] areyes163:
Or the other reps were mis informed or lied about the ability to cancel.

---------- Post added at 08:46 PM ---------- Previous post was at 08:45 PM ----------

My guess is they were ready to ship then they decided to try and package the camera with the phone and it is causing delays. Probably to try and save cash on shipping fees. My guess anyway.
[Essential Phone Guides, News, & Discussion] dca1970:
I think they are still on a cargo ship waiting to get through customs
[Essential Phone Guides, News, & Discussion] ninjadick:
I don't think they were misinformed or lying. That was the consistent message being sent by every rep from the company for several days.
[Essential Phone Guides, News, & Discussion] km8j:
You have to get the phone first... You know someone is going to attempt a return after whatever 22 days and say something to the effect of Sorry I figured I could use the same rules as you guys did as far as counting days.

This makes the most sense. I dont think it is the 360 camera thing.
[Essential Phone Guides, News, & Discussion] stewa2jm:
LMAO. Nice. Had a watch from Russia caught up in customs for a few weeks once. That was fun.
[Essential Phone Guides, News, & Discussion] jerflash:
This is probably the case. I have had to stall so many shipments because of things just like this. It's completely out of the companies control when it happens
[Essential Phone Guides, News, & Discussion] slothdabski:
A couple people said they went to the NYC/LA events and was told they are shipping directly from China to customers. So if that is accurate, we would have tracking numbers before customs were an issue
[Essential Phone Guides, News, & Discussion] km8j:
Yea but communicating is in their control.
[Essential Phone Guides, News, & Discussion] zbt1985:
Anyone heading to the Los Angeles event tonight? I would love to get in, with the GF. I've already preordered the phone...
[Essential Phone Guides, News, & Discussion] maverick96:
Well I responded to the new email saying we CAN cancel and stated to cancel immediately. We'll see how this goes now.

---------- Post added at 02:57 PM ---------- Previous post was at 02:57 PM ----------

I'll wait for amazon to get it as their CS is MUUUUCH better
[Essential Phone Guides, News, & Discussion] dca1970:
I just got this e-mail fro Essential:

Thanks for writing in. I understand your frustration, but please bear with us while we get orders out. Hang tight we are trying to get this device in your hands as soon as possible! If I had any additional information I would have shared them with you, but I do not at this time. Enjoy the rest of your day!
[Essential Phone Guides, News, & Discussion] jerflash:
Ya but... That's not how business works in reality. It sucks but as soon as you say the actual words delay... It's a ****storm
[Essential Phone Guides, News, & Discussion] km8j:
This might literally be the single worst way a company could respond given the history here.
[Essential Phone Guides, News, & Discussion] Luxferro:
I don't know why companies even have customer support these days. They'd be better served by just having a bot answer emails... because that's essentially what they are paying customer service reps to be. bots..

And it's not just essential.. it's like 99% of corporations, in the US at least.
[Essential Phone Guides, News, & Discussion] km8j:
Im actually kind of surprised no one has filed a complaint on their credit card yet.
[Essential Phone Guides, News, & Discussion] maverick96:
Yep. I'm praying they actually cancel my order this time. Like I said, I'll wait for amazon as their CS is far and away better. Essential as a company is a joke when it comes to CS. And CS makes or breaks companies.
[Essential Phone Guides, News, & Discussion] tech_head:
Even if they ship from China, they ship a wrapped pallet then break up the pallet after customs.

They will ship in bulk based on region, then break out into individual orders.
[Essential Phone Guides, News, & Discussion] daviddem:
Deleted.