yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] THEbigSWEEN:
I'm paying off through Project Fi so I contacted their support, but if you bought through the Playstore you should still be good. I wasn't even having the early shutdown or battery issues (yet) but I didn't want to take a chance. Mine had always had the crappy mic / poor phone call quality so I just told them about how frustrating it was not being able to use the phone as a phone and that I'd been holding out hope Oreo update would fix it, which it didn't, so they sent me the Pixel and I keep the monthly payments as if I still had the 6P. Just let them know you've gone through all the trouble shooting steps already (factory reset, wiping caches etc.) and they shouldn't give you any grief, especially if you're still under warranty.

I relocked my bootloader and factory reset the device, but I've seen others say they left custom ROMs and recoveries on their devices and didn't have any issues, but I didn't want to take a chance of them denying the RMA or something.

Also I saw some of you mentioning about keeping the 6P charger as a backup, well I saw something on Reddit about the quality of the charger being poor and you shouldn't use it on the Pixel as it can damage the battery. Not sure if it's a legitimate concern or not, just mentioning it as that was something I originally was going to do, but decided I'd rather not take any chances. I'm sure a quick Google search and you will be able to find the thread.
[Nexus 6P General] taygeezy:
Interesting. Here's the link to that Reddit thread for the curious.
[Nexus 6P General] Bonderman101:
So if I have not activated or checked out with the RMA link I was provided yet and I'm still within the 72 hour period it's good for, is asking for a quite black pixel XL instead of the very silver pixel XL they would like to send you out of the question? I mean, they are wearing the pants in this 'generous' customer service ordeal.
[Nexus 6P General] ran495:
To those who sent in your nexus 6p after your received your Pixel XL, what packaging did you use to send it in? do you need the original box? i know you can keep the charger and stuff. thanks in advance
[Nexus 6P General] Bonderman101:
I can only speak for the RMA I had to do for my 6P last october. They "asked" for the original packaging, but what they really want is all that information on your packaging (serial, Imei, etc). So I just scanned the front and back of my box and just put the two photo copies in, put the RMA letter in a box with the phone wrapped neatly and thoroughly protected into regular box. When they removed the CC charge I took that as good nuff on their end. The RMA 6P didn't come inside a pretty box so I wasn't going to give up mine.
[Nexus 6P General] dsm52:
Anyone here in Europe (specifically UK) had any luck? My 6P 128GB has the battery problem and I was sent another 6P via RMA process from Google UK. I don't really want to accept this replacement which will have the same problem.. what options do I have?

TIA
[Nexus 6P General] Luv-Kush:
I'm the only one here it's been 4 days now called Google they said rest assured you will receive your replacement on time.
[Nexus 6P General] dsm52:
After I ordered the replacement as instructed for the RMA process, I received an email with subject "Thanks for your replacement order". When clicking on the link to "View Order" I was given a date for the order, shipping and date range for for delivery. It was actually shipped 2 days late, but still arrived on the latest date of delivery.

Hope that helps.
[Nexus 6P General] sn1pes:
I'm in the same boat. Someone from the shipping team is 'investigating' my issue and will get back to me via e-mail. I'm a little extra concerned today because the temp authorization on my credit card has also disappeared.

The support agent didn't seem worried, just that the tracking number wasn't reported when the label was printed.

I guess I'll have to wait and see.
[Nexus 6P General] Bangincrazy:
So I forgot to mention, the support rep asked me to do additional troubleshooting. I was asked to run the phone in Safe Mode to see if it shuts down with battery left. If that fails I was asked to do a Factory Reset. This is beyond annoying, Google knows the phone is a bud when it comes to battery and yet they still ask this..

Unfortunately none of this has help and phone still shut down with 20% battery
[Nexus 6P General] Bangincrazy:
I had the exact thing happen to me right now. I made a fuss and I was told a supervisor will email me in 2 - 24 hours. Really poor customer service
[Nexus 6P General] Lesser Version:
Just called and spoke to April. Google seems to be washing their hands of all dealings with the phone and redirecting everything to Huawei. Guess that is what the update from the expert was telling them to do. Interesting stuff
[Nexus 6P General] WisdomWolf:
Well in my case when I contacted them again this morning, this time using the chat option directly from the phone they were able to cancel the first RMA (where they wanted me to send in my device first) and re-issue as an advanced replacement. Took a while to get the email, but it looks like they are indeed replacing it with a Pixel XL.

Also, I wouldn't be concerned about the charge/hold falling off. They can only maintain a hold for 3-5 days without processing an actual charge. If they don't receive the device in time though they are able to charge the card using the initial authorization, provided that funds are available, of course.
[Nexus 6P General] FlamingAngel82:
I had a 64gb 6P, but as they were apparently out of stock, I've been sent a 128gb 6P replacement. No battery issues on my previous handsets, no apparent battery issues on this one either (so far, at least).
[Nexus 6P General] Bettz:
Spoke to Google last Monday regarding my 6p shutting down at 15% and they sent me out a replacement 6p which arrived next day with another 2 year warranty. UK here.
[Nexus 6P General] TokedUp:
Fi shipped my PXL today should be here tomorrow!

Question is how do they test to see if the phone actually has battery issues? I don't want to end up having to pay for the PXL is they find my 6P doesn't have the battery bug.
[Nexus 6P General] FlamingAngel82:
Yeah, I questioned that. Really surprised at the warranty essentially starting again!
[Nexus 6P General] dsm52:
I have a full 2 year warranty now too with my UK replacement 6p. Is there any way to verify this warranty online somewhere? What will they do in 6 months' time when the battery starts flaking out again?
[Nexus 6P General] sirlinux03:
Did anyone remove dbrand skin or glass protector? I'm afraid of pealing off the paint.
[Nexus 6P General] jeff5347:
Whoever has the answer I'm curious. Anyone RMA a 6p and send back wiped but still rooted and rom'd or did u unroot and flash the factory images back.
[Nexus 6P General] indianajonze:
i disagree. more importantly, so does google...
[Nexus 6P General] RoWilJr:
I unrooted, flashed stock and sent it out today.
[Nexus 6P General] gbeardmore:
What's the best way to unroot, return to stock and lock the bootloader? There seems to be a few guides but none of them seem current to N7.1.2.

I'm on Resurrection r17, will WugFresh's tool still work?
[Nexus 6P General] jeff5347:
I'd like to know as well.
[Nexus 6P General] RoWilJr:
Yeah...WugFresh NRT will work. I just unrooted, flashed the latest stock image (7.1), locked bootloader, done. After reboot, saw the notification for Oreo, downloaded and updated to that adds well.
[Nexus 6P General] THEbigSWEEN:
I'm sure they have something to hook the phone up to to monitor what it does as it runs through the battery cycle. And even though the IMEI is tied to your account and they know which device you returned, I highly doubt after removing the authorization hold that they are going to actually go back and charge anyone if they can't find an issue with the returned 6P. Worst case scenario they MIGHT make a note of it on your account and if you have to deal with support again or RMA they might give you more grief if trying to get a replacement. Honestly probably nothing will happen though.

I left my tempered glass screen protector on the phone. I say better to leave it on and if something does happen when removing them at least it will be their fault and not yours.
[Nexus 6P General] thearamis:
Was offered Pixel XL replacement in Aus

Did an RMA today for a 64GB Nexus 6p, was told by Google they don't do re-furb units anymore and would I be happy with an offer of a 128GB Pixel XL? Hell yeah.

I didn't think they were offering it outside of US and Canada but it's coming in a few days.
[Nexus 6P General] tropical cactus:
https://www.neowin.net/news/google-reportedly-ends-out-of-warranty-nexus-6p-replacements

Looks like the party is over.?
[Nexus 6P General] Rebel2k:
Fine! Can you please elaborate? This is a bit light! :)

To be clear, I don't ask for a Pixel, I don't care at all. I'm perfectly fine with my Nexus 6P which covers all my needs. I'm just asking to either Google or Huawei to consider me as a "customer" and not only a "wallet" and propose a change of battery which they seem totally unable to do (and which violates the EU regulation in addition).
[Nexus 6P General] kallell:
Fun is over folks, tried today and they told me I had to go through Huawei. Phone support transferred me to their company, I waited for 10 minutes on the phone at which point they said "All operators are busy, call back later." and hung me up. Cool.
[Nexus 6P General] indianajonze:
and you bought it from the google play store?
[Nexus 6P General] panthera1:
It's probably because i'm in Ireland. Done the call today, girl said it they'll replace it but its with a refurb 6p. Would have loved a pixel but I'll probably sell it now anyways, its time to upgrade
[Nexus 6P General] kallell:
Correct. Tried chat and phone, but said I had to talk to the manufacturer.
[Nexus 6P General] gocats7:
Any of you that got a pixel as a replacement sent back a unit that you had replaced the battery in? I cant imagine google even checking the phones for anything, they are two years old but just curious.
[Nexus 6P General] jeff5347:
Contacted google yesterday, they grew me to assurion ( bought the 6p thru the ps and added the 2yr warranty) and was told I'm getting a pxl. That was yesterday morning and when I go on mynexusprotect my claim shows approved like I was told, got the email, but still waiting on seeing that the replacement was shipped or getting ready to ship
[Nexus 6P General] longjohnsteve:
I spoke to google chat on the 14th of this month and they asked me a few questions about my 6p. Told her that mine dies randomly at any point once it hits 50% battery or lower. They sent me a confirmation email about replacing my 6p with a pixel XL. I have the 64gb 6P , but in canada they only replace it with a 32gb pixel. Not the biggest deal. The phone was supposed to ship from google on the 17th but ive still not received an update. Literally the next day I see news that google has completely stopped replacing the nexus 6p altogether. Im stressing out wondering if they canceled my replacement order. It would be terrible service and probably unlikely, but still. This phone is unreliable.
[Nexus 6P General] jeff5347:
Agree this is what I'm wondering. But as far as im going by it I'm using my 2 yr warranty on this.

---------- Post added at 02:07 PM ---------- Previous post was at 02:05 PM ----------

Agree this is what I'm wondering. But as far as im going by it I'm using my 2 yr warranty on this. Hopefully the 2 yr warranty by assurion trumps googles latest comments
[Nexus 6P General] TokedUp:
My PXL just arrived from Fi! Took 1 day to get here!
[Nexus 6P General] jeff5347:
When did you call to RMA it? Did you get an email stating it was shipping or shipped?
[Nexus 6P General] nomisunrider:
They must have seen the picture in your signature...
[Nexus 6P General] TripFlex:
Worked for me but I did purchase my phone directly from Google, I am using Google Fi, and I also had device protection purchased originally when I purchased the phone.

With that said, I just called Project Fi support, they made me go through some steps in an email and then I just called them back explaining it still didn't work, had a Pixel XL in a day or two :)

BUTTTT with that said, one thing that worries me is that after reading this article, it's clear that even though the Pixel XL has IP53 rating (and Nexus 6P does not), I can confirm that my Nexus 6P was sitting in a puddle of water submerged (while I was playing kickball) and had absolutely no problems, didn't shut off, and that was well over 4 months ago.

https://9to5google.com/2017/09/10/google-pixel-free-repairs-hurricane-harvey/

Reading that article it's clear that there is an issue with water and the Pixel, so even though I know my Nexus 6P was fine when it came to water (or maybe I was just lucky) ... it seems I may be in for an expensive treat if this happens again with my Pixel XL :(
[Nexus 6P General] TokedUp:
Didn't call. Used the in app chat feature in the Project Fi app. Got an email when it shipped and after it arrived.

Not a big fan of this phone so far. Like the bigger screen, slimmer body, and feel of the 6P more. Maybe I just need to get used to it
[Nexus 6P General] strafer69:
I've been having lots of lag on my N6P with Oreo in a device that was just recently replaced. Called Google. Pixel XL 128gb on the way! Goodbye Nexus. Nice knowing you!
[Nexus 6P General] gocats7:
When did you call? Rumor is they have stopped giving replacements.
[Nexus 6P General] pinoyz:
So I was confirmed to get a replacement Pixel XL 128gb on Sept 14, it was supposed to ship out Sept 15, still hasn't even shipped. Chatted with Google saying they are still processing my order and is delayed. Has anyone who was confirmed to get a replacement after Sept 14 get their Pixel XL yet?
[Nexus 6P General] gocats7:
I'm in the exact same boat, exact same dates.
[Nexus 6P General] pinoyz:
When I chatted with them, one of the "Specialist" said she would talk to the warehouse team and make sure it sends out today, Sept 19. But nothing. It is frustrating
[Nexus 6P General] gocats7:
I was in contact via email with them today and was assured I would get a prompt response after they checked with the warehouse team. Never heard back today.
[Nexus 6P General] pinoyz:
Yeah I just got off with them again just now, saying they will email me from the shipping department the reason why it has not shipped yet and when I will receive it.

---------- Post added at 07:18 PM ---------- Previous post was at 06:59 PM ----------

By the way, can you check if they took the hold out from your credit card? I just checked mine and they took the hold off.
[Nexus 6P General] gocats7:
Pending charge is still on my card.
[Nexus 6P General] deeproot:
My 32gb silver was gonna ship 15th... Still no shipment and Still hold on debit card.

Every time I buy anything from google they have horrible shipping problems. They should just use Amazon to ship their stuff.......

At this rate I wont have the money in my account to buy pixel 2
[Nexus 6P General] Bangincrazy:
Whats the best number to call them. This chat thing is not working to well. I had one guy tell me they would do an exception and some other ******* stepped in and told me to contact Huawei. I am not having it
[Nexus 6P General] deeproot:
I really dont mean to be a turd but they have my $800 for 5 days now and I have no product.

I spend $800 anywhere else I got the SHIZZZ
[Nexus 6P General] subxero123:
Just called from Canada, they said they couldn't help me because my phone is out of warranty, ordered it about one and half year ago. Told me to call Huawei, *sigh* :(
[Nexus 6P General] ran495:
mine was supposed to ship september 18, but still hasnt moved to shipping in the order details. i spoke to google support and they're saying they're having issues with stock, due to the high demand for the Pixel XL ( probably due to replacements). :( They said they dont know when mine would ship but they would send the tracking number once it does.
[Nexus 6P General] yusuo:
Had a few issues with my 6P 64GB, random reboots and muffled voice calls mainly, RMA'd the device with Google and was being told I was getting a refurbished 6P.

This morning I received a brand new Pixel XL 32GB, bit disappointed about the size downgrade but its a new phone and i don't really need 64gb anyway so can't really complain.

Im in the UK btw
[Nexus 6P General] strafer69:
Yesterday evening. Don't believe everything you hear on the internet. Case in point, Motorola releases Nougat for the Moto X PE. Still waiting on that one.... ?
[Nexus 6P General] TokedUp:
Word in the Pixel G+ page is that Google will be offering trade ins for Pixel owners to trade up to the new Pixel 2 when it releases. According to CS at Google there will be an announcement about this very soon.
[Nexus 6P General] robbz23:
I called mine in last night from Sweden and I just got the shipping notice with a 6p IMEI number :(
[Nexus 6P General] kallell:
It's not a rumor; it's true. I've tried three different times now and all said I have to go through Huawei. I think those that are getting replaced have either project fi or some other extended warranty that they honored. Mine ran out in January, so they said there was nothing they could do.
[Nexus 6P General] FuMMoD:
Same issue as yours. I received confirmation that it shipped today with a tracking number that states delivery Friday.
[Nexus 6P General] crazyd1721:
Mine was supposed to ship Monday. I called them back and they said they were going to talk to another department to get this taken care of. Called back yesterday and now they said that they have to refer the case to Huawei and can't process the original request. Spoke to Huawei and they are charging me 200 to get the phone fixed not replaced... Total BS.
[Nexus 6P General] yusuo:
Check the imei on a online imei checker, mine said the same thing. Refurbished 6p being sent out but I checked the device id on my email and turned out to be a pixel. Received mine this morning
[Nexus 6P General] dy2592:
Mine has been stuck on ordered placed since last Wed with a delivery date of 9/18-19. I called in on Monday to make sure there was no issues with the order since I havent received any tracking number and the no shipped date. The rep couldnt find any issue. I checked my back account and Google did put a temp hold for the replacement which was expected. Come around 9/19, no phone. Next day, i finally got an email that my phone has shipped and going to my order online and clicking on tracking, it shows the status.
[Nexus 6P General] M.Noury:
What is the color & size ?
[Nexus 6P General] draco259:
Graphite 64gb. Originally I had the 64gb Frost, but the first refurb they sent me was Graphite. When I asked about getting the frost they said it was out of stock. Now apparently graphite 64gb is out of stock as well.
[Nexus 6P General] njsges:
I tried contacting Google for the replacement, but they said I needed to contact Huawei. Has anyone had success getting an RMA from them?
[Nexus 6P General] FlamingAngel82:
I'm literally in the same boat. Just ordered a replacement that should be shipping today, but still no movement. Interesting times... and fingers crossed! :D

(64Gb Aluminium)
[Nexus 6P General] scoobysnack:
No I still have mine from Huawei. I ended up changing the battery and it fixed the problem with that phone. I had no problems with Google and of course they sent me a Pixel which was a big surprise. I had the aluminum 128gb 6p. Maybe since the Pixel 2 is coming out soon they might send out more Pixels... Good luck to you all and it is a pretty sweet phone.
[Nexus 6P General] hoffreaper:
I just sent in the RMA for my phone. Google granted me an RMA even though its been out of Warranty since December. Would you mind sending some of that good luck my way?
[Nexus 6P General] scoobysnack:
Whama-Whama-Wham you get a Pixel and you get a Pixel EVERYONE gets a Pixel :)
[Nexus 6P General] mmaiolo81:
Are they making everyone front the cost of the Nexus 6p before sending the refurb?
[Nexus 6P General] steveo17:
yeah thats standard
[Nexus 6P General] scoobysnack:
No Google is taking care of their customers at no cost, unlike Huawei. Just call and talk with them they were very helpful. One guy I spoke with is a mod in the Motorola forums.
[Nexus 6P General] mmaiolo81:
They are asking me to front the $500 or so and putting a hold on a card until the RMA is completed... I don't have $500 available... I'm seeing what other methods are available...
[Nexus 6P General] FlamingAngel82:
I've had a replacement before when doing an RMA. The money is almost like a deposit which is released when you send the faulty one back. It's not a new thing, this was September 2016 when I did it.

Still, it sucks that you don't have the cash to hand as such. :(
[Nexus 6P General] dratsablive:
My warranty ran out in December 2016, and last week Google replaced my 6P for free. Wish I would have waited a week, maybe I would have received a Pixel XL instead.
[Nexus 6P General] 400ixl:
Just got an RMA for mine due to the random shutdown issue. Its an October 2015 phone, so nearly 2 years old and they are sending a refurb with no hassle at all. Good support, if the Pixel XL 2 meets the needs I will replace it with one of those, would have been a pain to have had to replace it before as I wouldn't have bought a Pixel XL with much newer phones on the market.

So in a way, they will still retain a customer by doing this RMA for a refurbished phone. Bonus would be a Pixel XL, but just a working phone for the next few months will be great. Lets see what they ship out next week.
[Nexus 6P General] canibuz:
I got a 6P 32GB Graphite same as I had. I can't complain tho warranty has been out and Google has taken care of my issue. Of course I wish I would of been as lucky as Scooby tho :P
[Nexus 6P General] FlamingAngel82:
Mines just been shipped today, I'm expecting the same phone as before... but you never know! ;)
[Nexus 6P General] scoobysnack:
Maybe it's because I have a 128gb? Anyone one else with a 128gb do an RMA?
[Nexus 6P General] MildewMan:
When they sent you the link to "purchase" the refurbished phone, did it say you were buying the Nexus 6P?
[Nexus 6P General] Zwitterion:
I recently bought a refurbished Nexus 6P (looks brand new) from Swappa which carries Nexus Protect coverage till December of 2017. How can I tell if I have the battery drain issue? Also, am I correct to assume that Nexus Protect signifies that the phone was originally purchased from Google? Many thanks for any information in advance!
[Nexus 6P General] scoobysnack:
When it hits 50% open the camera and try to snap a couple of pics. If it shuts down you have a problem... Also try it at 40,30,20%. The issue gets progressively worse.
[Nexus 6P General] jeff5347:
What phone do they show shipping. I got an email just now as well..but the imei states a pixel not an xl and the site states a 6p. So maybe I'm getting 2 phone lol
[Nexus 6P General] jrdnsingh89:
I am still stuck with no update on my order was told the phone will here on 18-19th still no whereabouts regarding the order.
[Nexus 6P General] Froid:
Check FedEx if you have an account with them. I at least see the shipping label created with the RMA number on it. I don't dare call Google back. Bringing it to their attention could very well cause them to cancel the replacement. Fingers crossed it ships in a couple days. It was supposed to ship yesterday and be delivered today. My guess is that they have problem with stock now, but all orders will ship eventually, as long as you don't call them to have them start looking into it.
[Nexus 6P General] homerunbm33:
Has anyone had their replacement order canceled? Mine was supposed to be delivered by yesterday. Still haven't heard anything. No help from customer service.
[Nexus 6P General] Poloasis:
Every time I call they give me a different reason, Hurricane affected places, no communication with shipping department, should receive today etc.
[Nexus 6P General] knightshooter:
mine had to ship Monday and be delivered today but no update. Called them this morning and they say they are having issues as a result of large orders and they will get back as soon as they can......