yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] kornklown69:
seems they care about physical damage more.. just make sure the bootloader is relocked..
[Nexus 6P General] airbat:
Hi, today, I made a RMA for my Nexus 6P because of random reboot and shutdown when battery at 18%. I'm from france and no Pixel XL for me but a Nexus 6P refurbished.
[Nexus 6P General] Igotsanevo4g:
Well i got an email confirming the shipment of my RMA. Upon looking up the IMEI that was in the email the internet says that a google pixel (not xl) is on the way to my house. Hopefully these imei sites are wrong. Swappa look up says it could be a reg pixel or pixel xl... will report back in 3 days
[Nexus 6P General] kornklown69:
yeah mine said reg pixel too on imei site but it was XL...model number is listed on fedex tracking under department number should start with G-
[Nexus 6P General] Igotsanevo4g:
Mine does say G, dope. Anyway to know the color looking at these numbers?
[Nexus 6P General] kornklown69:
mine is black 32gb international so it was G-2PW2100-011-A

just Google the model number
[Nexus 6P General] Igotsanevo4g:
Thanks boss, looks like im getting a 128GB Quite black :good::cool:

Was thinking about flipping it towards a Pixel 2 XL, but recent news has me questioning that :/
[Nexus 6P General] kornklown69:
this is still good update wise for a year I'm thinking about waiting for the third gen
[Nexus 6P General] beren:
i suppose all of you bought nexus 6p from play store, right?

i can not contact google for problems if i bought from another shop?
[Nexus 6P General] MLAM:
Is yours a 32GB?

I had a 64GB and the guy I spoke to said they had no stock left and offered me a 32GB Pixel XL, I was not happy with reduction in size but on the phone he said that's his only option.

Later he emailed me the RMA details and I replied back again about the storage size and if they could offer me a 128GB instead in which he said he couldn't and the only other option is a refund which I decided to take and put the money towards a Pixel 2XL.
[Nexus 6P General] StevenBX:
Yes, it's 32GB. It's frustrating that they're so inconsistent in what they're offering people. I was explicitly told I couldn't get a Pixel as a replacement, nor could I get a refund :(
[Nexus 6P General] 117micc:
Does it matter if it's been purchased through project fi
[Nexus 6P General] 400ixl:
Mine wasn't through Project Fi as it wasn't available in the UK, neither was Google Protect. Just bought from Google directly. They wanted the IMEI number to check it was purchased through my gmail account direct from them, that was all.

So not sure if it is an issue if you have bought it second hand and it doesn't appear on your gmail account history.
[Nexus 6P General] mtnlion:
Mine was purchased directly from Google.
[Nexus 6P General] FlamingAngel82:
Did you find that when you ordered the replacement, it said that it was a Nexus 6p 128gb, or did it actually say the replacement was a Pixel?
[Nexus 6P General] draco259:
Ugh...so I placed my "order" for my replacement 64gb 6P last Monday and it still hasn't shipped. My last rep told me to contact them 5 days after placing the order, and if it hasn't shipped yet they would send out something else. Now today's rep is just telling me that they will let me know when anything changes with the stock of refurbished 6Ps.
[Nexus 6P General] scoobysnack:
It didn't say the email said my phone shipped and gave the IMEI.
[Nexus 6P General] FlamingAngel82:
Ah, OK. Mines actually saying in the website that it's a refurb 6p. We'll see, I still have the slightest glimmer of hope (but realistically, I know I won't be that lucky)! :)
[Nexus 6P General] Chouiyekh:
no, that's a refurbished one
[Nexus 6P General] spiff72:
I'm guessing that you don't deal direct with Google anymore once you are past the one year point, but bought Nexus Protect? I got mine replaced in Jan/Feb after my battery shutdown issue came up, and they passed me on to that group (emails came from "Assurant").
[Nexus 6P General] Badouken:
Wow very lucky for you! I pretty much requested a refund or a Pixel to replace my Nexus 6P because I got my third 6P replacement and I'm still getting early shutdowns... Google told me that they'd open a case for me and let me know in 2 days and its been almost 2 weeks... so I guess I'm not getting squat... oh well only a couple more weeks til the Pixel 2 anyhow! Enjoy the new phone.
[Nexus 6P General] juancp:
I just got a replacement Nexus 6P for free from Google. I bought directly from the Google store, almost 2 years ago. The rep on the phone acknowledged the battery issue was their problem (firmware he said) and got me a refurbished replacement in 2 days. They only put a $540 hold on my credit card, which will go away once I return the old phone.

Amazing of Google of honoring a warranty well past the 1st year, but I wasn't as lucky as Scooby in getting a Pixel XL.

Good luck everyone else!
[Nexus 6P General] mtnlion:
I received my replacement Friday. It was a 64 gb model versus the 32 I had. I've got no complaints, especially since Google could have told me to go jump in a creek.
[Nexus 6P General] zymphad:
I made the horrible decision to buy my phone through Best Buy, so no support from Google. And Huawei customer service has been the most unpleasant experience so far. No replacement offers, just please send it to us, at my cost, and repair at my cost. It will cost me nearly as much if not more to get it serviced by Huawei as I spent to buy it. This is the last Huawei phone I buy.
[Nexus 6P General] teh roxxorz:
Yes in a way. They put a hold on the card on your account, and it's released when they receive the returned device.
[Nexus 6P General] taygeezy:
I'm on my 2nd 6P over here (after an out-of-warranty Google replacement), and I'm trying your technique. I called earlier today and asked for a Pixel and was denied, but they did offer me a replacement 6P.

I explained that another 6P obviously wouldn't help much but they didn't budge. Why go through the trouble for yet another 6P?

The girl on the phone today did confirm that they kept notes on accounts and that I the next person I called would offer me the same. Not what I was hoping to hear, but perhaps I shouldn't whine so much....

Or maybe I should since my Galaxy Nexus lasted me five years.
[Nexus 6P General] murso74:
Ordered a replacement frost 128gb today. Fingers crossed, but it doesn't look like anyone but the op got a pixel
[Nexus 6P General] FlamingAngel82:
Can confirm, got a replacement 6P like the one I already had. Oh well, can't complain, at least it was replaced! :)
[Nexus 6P General] spiff72:
I have been using a replacement that I got in January, and the battery seems like it is deteriorating. It shut down yesterday at 10%. I will likely request another replacement before my Nexus protect runs out, but I assume will be out another deductible...
[Nexus 6P General] murso74:
I'd take the smaller pixel with less memory at this point
[Nexus 6P General] scoobysnack:
It seems to me that Google would want to replace all the 6p with s pixel since the pixel 2 is coming out soon. They would build a larger base for sales. I will say the pixel has been good so far. I don't know how I got so lucky but I'm glad I did.
[Nexus 6P General] daviderickson:
Has anyone replaced their phone that had the extended warranty through Assurant? And if so, what phone did they replace yours with?
[Nexus 6P General] imnotkevin:
So guys, I've got 32gb 6P about a year old and the battery lasts max a day. That's not a huge issue for me though but the broken USB c port is. I can only charge my phone one way (can't use the cable both ways as I should/could). I've tried with multiple cables and the results are uniform.

So I'm asking what are my chances in Europe (Austria to be exact) to get a new/refurbished device either 6P or Pixel?

Also did you all re-lock the bootloader etc (100% stock) when contacting the support and/or when sending the device?

Thanks in advance!
[Nexus 6P General] loplo:
Hey guys.

This might help some european fellows, who purchased their phone via Google store.

I just got finished a nice phone conversation with a Google Germany representative, and I think I got a great deal.

I'm getting a full refund for my phone. I even got the confirmation via email, that they'll refund me in 14 days after receiving my phone.

Sidenote: this is my 3rd 6P I'm having issues with. Initial purchase was January 2016. Yeah, in Europe, we have 24 months warranty.
[Nexus 6P General] Igotsanevo4g:
I Indeed got a 128gb black Pixel XL. This thing is NICE. Dont miss a thing about the 6p.
[Nexus 6P General] jrg67:
Well, I just tried to get my 6P replaced, out of warranty as of april 2017, was told to go through huawei. Was also told that "all support staff" has been instructed to direct any out of warranty 6P's to oem. So frustrating. This is the 5th 6P they sent me all within about 3.5 weeks back at end of December/beginning of january this year and all but the last one had issues. now this one's battery didn't even last 8 months and I'm getting about 1-2 hours screen on time with accubattery reporting only ~85% capacity. I was hoping I could get it replaced with a 2016 XL like so many others in this thread but, I was basically told to go screw and contact huawei. Since I had to return my Pixel 2XL for numerous issues, I was planning on keeping my 6P for a little while longer but this ridiculous. Love that Google is standing by the products they send out /sarcasm
[Nexus 6P General] StevenBX:
So they're sending you a 4th 6P AND refunding you for it also? How did you get them to agree to that?..
[Nexus 6P General] thatseaotter:
Google directed me to Huawei

Similar situation to report from Canada. I called yesterday and I have an out of warranty 6P 128 GB to complain about very short battery life and unexpected shutdowns. Had option of being transferred to Huawei for hardware issue. I purchased from the Play store and have bought so many products from Google. Tried to play the loyal customer / make one exception to their policy. No luck.
[Nexus 6P General] loplo:
No, I have to return my 6P. I'm done with 6P, didn't agree with a replacement.

I'm buying myself a 2XL.
[Nexus 6P General] stevegyds:
These are only replaced if you purchased the 6P from the Google Store. If you purchased from a 3rd party (Best Buy in my case), you will be referred to Huewei for warranty support. In other words, Huewei will blow you off..
[Nexus 6P General] loplo:
That's correct + in the EU we're covered 24 months by warranty.
[Nexus 6P General] jrg67:
I bought mine from Google store, they sent me 4 replacements back at end of December through middle of January until I finally got a "good" one that didn't have battery issues and didn't look like a dog was gnawing on it. Around July is when I noticed the battery not holding a charge as well as it should but I dragged my feet on contacting Google support. I finally did the other day and was directed to Huawei. So pissed I didn't get in on the party a few months ago when everyone was getting Pixel XLs as replacements. I'd miss the front speakers but was planning on getting the pixel 2xl anyway. Well, that came out, I ordered it and had it for 5 days before I returned it for several defects. Back to my 6P that I was hoping to just get replaced now and hang on to for a while but, I'm out of luck. Now, the original XL isn't a choice at this point so I have to replace the battery myself if I can get a good one.
[Nexus 6P General] electech13:
I got my phone from an in law (who got it from Google)..does one have to be a verified original owner to get a replacement?
[Nexus 6P General] Froid:
No, as I wasn't. Google will have to change ownership to your account before they can help with any warranty issue. This took 5 minutes.
[Nexus 6P General] ZealotOnAStick:
I'm joining the ranks of ex 6P owners. Put in Warranty (Nexus Protection via Fi, which is where I bought my 6P) on Thursday afternoon. Bought a Graphite 6P 32GB in December of 2015.

Received my Black 32GB Pixel XL today. Was hoping for a storage bump, but that's just kind of being greedy.
[Nexus 6P General] mnetwork:
I am going through this right now. How do you actually do the transfer? They say I need to get the last owner on the phone. Trying to get a hold of that person, but not sure if they'll get back to me or not.
[Nexus 6P General] Froid:
They didn't make me do any of that. I told them I bought it off of Swappa and there would be no way to get ahold of the original owner because that person wasn't even the original owner. I believe I was the third owner. Because they could see that my account was tied to the IMEI, they made the change. It literally took 5 minutes. That was through Google support. They wouldn't help with the exchange though because the phone was originally purchased through Fi. I reached out to them and they approved the Pixel XL.
[Nexus 6P General] mnetwork:
I finally did the transfer the other day and somehow they are telling me the Google warranty expired in January 17 even though the manufacturer warranty expired in May 17.
[Nexus 6P General] spacedogg:
I'm here in Canada and I just tried to make a claim for my Nexus 6P 128GB. The rep for Assurant told me that they were "told by Google" that they are not shipping any replacement Nexus 5X or 6P anymore. Any Nexus 5X claims will get upgraded to the Pixel and any Nexus 6P claims will get Pixel XL. Unfortunately, he told me that the policy currently is that regardless of the size of capacity of the original Nexus 6P device (and even though I have the 128GB version) they will only send out the 32GB version of the Pixel XL as a replacement..

The rep for Assurant said that he heard that they may change this policy so that 64GB and 128GB will get replaced with the 128GB version of the Pixel XL. But he wasn't sure if this was going through or not. He said he would have to talk to his supervisor and get back to me. Here's me crossing my fingers they will send me a 128GB version. :fingers-crossed:

If I refuse the 32GB device they would only do a cash payout of the "fair market" value of the Nexus 6P which they claim Google has set to $275 Canadian - less the deductible for Nexus Protect ($99 Canadian) = $176 Canadian. Ugh...so why did I pay $129 Canadian for Nexus Protect in the first place? :rolleyes:
[Nexus 6P General] badabing2003:
I hear you, and know exactly what you're going through. People by larger storage for a reason and to have it replaced with a 32GB phone even a superior phone doesn't cut it.

My suggestion is to go directly with Google, Assurant is a joke, at least you save the $99.

Even Google won't budge, I tried a lot, escalated many levels in vein, every person I spoke to sympathized and understood but was helpless as they can only choose devices that are made available. Some even suggested that with pixel I get unlimited cloud storage, yeah as if it's the same.

At the end I had to settle because my 6P was practically useless, I had planned to sell the XL new in the box, and use the money towards a new phone.

To my surprise I received a 128GB XL, even though all paperwork indicated 32GB.

Needless to say I was very satisfied.

I don't know if some kind person made a conscious decision to send me a 128GB realizing my situation or if it was shipping error or if they changed the policy. I wasn't going to complain.

Good luck.
[Nexus 6P General] spacedogg:
Google will flat out refuse speaking with me since I am out of their 1 year warranty timeline. They told me to speak with Assurant. Google doesn't want to have anything to do with this whole mess with Huawei.

Although the Assurant claims agent did not say this, it sounded like there was a lot of "behind the scenes" finger-pointing going on between Google and Huawei. And Google wants to distance itself from Huawei over all these issues they are having recently. It seems that a significant number of users have been affected (all around the same time). The Assurant claims agent I spoke to seemed to be frustrated with the whole entire process since "Google" has been changing the policy ever since the battery and bootloop problems started up with the Nexus 6P.

The claims agent said at first, they were told that they would be replacing Nexus 6P 64GB and 128GB phones with Pixel XL. Next week it was changed to only Pixel XL 32GB models. The following week they were told to only do a cash settlement payout for fair market value. The following week it was back to replacing with Pixel XL 32GB only. And recently he was hearing it was possibly changing back to 6P 64GB and 128GB owners will get Pixel XL 128GB. His supervisor was not able to confirm though. He put my claim through but it still shows that I would only get the Pixel XL 32GB on his computer. My claim is then sent to a warehouse fulfillment dept that actually sends out the phones. It sounds like there might be someone at the warehouse who has the final decision on what phones get sent out where. I do note that the Google US Store does not have any stock of any Pixel XL 128GB anymore. So this may mean the warehouse does not have any stock anymore.

Frankly, I would have been happy with a refurbished Nexus 6P with a fresh battery. But this whole Assurant warranty has left a sour taste in my mouth.
[Nexus 6P General] aneece98:
Just an update. I sent back a phone with custom recovery/unlocked bootloader and had no issues. They replaced my 64gb 6P with 128gb Pixel XL
[Nexus 6P General] Pig Vomit:
My 6P began bootlooping today. I ordered it the first day it was available from Google Store. No insurance purchased. WAY out of warranty (expired Apr 21, 2017). My bootloader is locked, and due to what I keep on my phone, I had disabled OEM Unlock in Developer Options. So I can't factory reset or flash stock ROM. Also can't get into recovery to sideload.

Called Google anyway in the off chance they might cover it due to the known bootloop issue. The rep actually suggested the fix which disables cores. He also suggested factory reset, unlocking bootloader, etc. When I told him I couldn't do any of that, he said Google would not cover it because I was so far out of warranty. While I was still on the line, he handed me off to Huawei's customer service, and they would not cover it either. I didn't press very hard, instead hoping being calm and pleasant might save the day.

My Pixel 2 XL is on order. I'll keep my fingers crossed that hardware is fine and 8.1 will fix all problems.
[Nexus 6P General] mnetwork:
Has anyone gotten them to do some kind of replacement out of warranty?
[Nexus 6P General] JER. JER:
Lucky you !

I bought from Amazon , no issues for 2 years until then September 2017 it bootlop me .. And no warranty trying to flash a new image hopefully it works :)
[Nexus 6P General] Pipiou211:
FOR THE BUYERS THAT BOUGHT IT FROM HUAWEI AND NOT GOOGLE.

If you cannot manage getting a Pixel XL as a replacement then try COMPLETELY disabling Battery Saving mode, the native one of Android.

It actually worked for me and decreased the faulty battery issue appearance mark to 4%, instead of 15% and 25%.

Super cool because I am just fine with my Nexus 6P!

(Wanted a free Pixel XL tho :crying: )
[Nexus 6P General] spacedogg:
Quick update: received 128GB Pixel XL replacement for my 128GB Nexus 6P from Assurant.
[Nexus 6P General] lucky_strike33:
You have to have insurance with them?
[Nexus 6P General] badabing2003:
Good for you you got 128GB. To bad you had to pay $99 for it :)

Maybe this suggestion of replacing with 32GB is to discourage people from going for it, or totally random.

It sounds like Google at first had all the good intentions and it started replacing 6Ps even the ones out of warranty.

Probably they got overwhelmed and decided to throw it back to Huawei.

I wonder if they are still honoring the ones under warranty purchased directly from them.
[Nexus 6P General] LubbocksFall:
Bro In law got his from Amazon as well. It did take him three different tries. But he got a full refund from Amazon. Had it for about a year and half. Give it a go. Keep in mind make them feel like your upset.

Read this: https://www.reddit.com/r/Nexus6P/comments/6hoxpw/was_able_to_get_a_full_outofwarranty_refund_from/
[Nexus 6P General] nowetdio:
Has anyone tried this recently? I have a 6p with the battery problem that was bought in January 2016 from Google. Also, there is 1 crack across the screen. Need some advice on my options.
[Nexus 6P General] tietherope:
Need a new phone due to the battery issue if my replacement battery doesn't fix it, but it's going to be really hard to buy from Google.

My Nexus 5 direct from them had hardware issues they wouldn't cover, then now this. The most annoying part is that everyone was getting Pixels as a replacement for months, then the week my phone starts having the issue, I'm just out of luck and have to pay out of pocket.
[Nexus 6P General] LluisAzm:
Hi!

My 6P is getting low battery life these last months, if I send to warranty is possible to recieve a Pixel XL? I am from spain.

Thanks!
[Nexus 6P General] nickhil90490:
is it possible to replace nexus 6p with google since I have bought from Flipkart help will be appreciated
[Nexus 6P General] I7210I:
after 3 years of using the device, google won't change it, it's out of the warrently, the customers here that got the pixels are lucky (or not according to the time with the nexus) cause they are in the warrently of google yet.

these is all the idea.
[Nexus 6P General] ritchea:
We ordered ours one month after it was out in US--Sept, 2015. Although I agree with Google no longer offering support (which they did for thousands of out of warranty 6P's because it IS a hardware issue), it's just a little over 2 yrs old. We definitely expected 3 yrs of life and will seek support from them before trying a battery replacement. My Nexus 5 is still working (did replace battery) as is our N4 (needs new battery but not shutting off at 50%) and our Galaxy Nexus. Even my worst Nexus purchase (N9), doesn't power off at 50% battery and it is 3 yrs old. It does reboot at about 20% battery.
[Nexus 6P General] I7210I:
and i ordered mine at october 2015, few representatives told me the same...so i guess it's something that only close to the purchase you can request
[Nexus 6P General] DarkExistence:
got a replacement 6p back in september, warranty was boosted by another two years because of that so will try to RMA in the future when the battery goes bad again and will see what happens!
[Nexus 6P General] hhwong:
I got my phone as a gift from family, so I don't have receipt.

Will I be able to get this offer?
[Nexus 6P General] wickflair:
What should I do? I bought the 6p via Google when it first came out with the 2 year extended warranty. I have warrantied 3 phones due to this exact issue. My current phone just started having the battery issue and now google won't cover it because I am out of warranty. I am so mad because I have had issues since I bought the phone new, but they won't do anything about it. Huawei said it will cost $160 to replace the new battery. I am mind blown by this treatment.
[Nexus 6P General] pdppdp:
Buy a battery at amazon and replace it yourself. There are packages with all tools included. I just did it last week. Costs around 30$. 20$ for battery/ tools and 10$ for the camera lense (mine had small cracks and while removing it completly broke).

Youtube offers a lot of tutorials and after you got rid of the damn glue or adhesive tape it is very easy to change.

Customer service from huawei and google is really bad. Won't buy any of their phones in the future.
[Nexus 6P General] Pipiou211:
Sorry for necro-ing topic

I broke the GODZILLA glass on the back too, all those tutorials on YouTube for N6P battery replacement exist for the sake of existance and nothing more, hahah !!

I've replaced my battery and everything looks fine!

Problem solved until next battery/smartphone!
[Nexus 6P General] TokedUp:
Now that the Pixel OG is no longer available I'm wondering how long until we get a Pixel 2 as a replacement for the OG. I'm cool with waiting, especially since I got the Pixel as a replacement for my 6P. Hey, it could happen.....