yashsingh1/xdaforums huggingface dataset:
[Essential Phone Guides, News, & Discussion] DonJuan23:
Got an email back stating

"Thanks for writing in. I am afraid that at this point, the orders in the warehouse are just about ready to ship, and cancellation is not feasible. However, you will have a 15 day grace period after delivery for returning at no cost to you. Have a great day!

Sam • 6:47 AM"
[Essential Phone Guides, News, & Discussion] IM0001:
Best advice is to reach out to Google Support and see if they can swap you out for a Refurb. They seem to be going a little above and beyond to support 6P's that either have the battery shutdown issue or are bootlooping.
[Essential Phone Guides, News, & Discussion] rootdude:
IT's a lie at this point until proven otherwise

/rant According to their FAQ, credit cards wouldn't be charged until the device ships. My CC was charged last night, and I expected to wake up to tracking information - which I did not receive. I sent an email this morning asking for a cancellation as well because of yet another breach of their promises, but haven't gotten this boilerplate lie sent back to me yet. They should be effing ashamed. My S8 and S8+ are doing just fine, thanks... I don't need another boondoggle at this point. Return the device? Sure. I'm gonna run the hell out of it for 14 days and send the ****3r back with a nastygram attached.

Another thing that pissed me off was all the YouTube shills getting their units days earlier than anyone paying for the phone so they could tout it. People who pre-ordered and actually paid need to have them in hand, not loudmouth YT expert shills. /rant
[Essential Phone Guides, News, & Discussion] DonJuan23:
Agree 100% they say they have agents on the phone 7 days a week, not once has that number been answered nor a call back. My credit card was definitley charged and posted already
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Woah lots of angry people in here. I want the phone asap too due to the G5 being such a POS, but... I don't feel any anger towards reviewers... Or the company. Review units always go out first as a marketing tactic, then they ship? Some companies have enough traction in the market to confidently release devices both to reviewers and consumers... Not sure what all the fuss is about.
[Essential Phone Guides, News, & Discussion] kmoney059:
I totally agree with Tito they are coming and from the sounds of it very soon today or tomorrow... I agree with others that they probably received their cameras from their manufacturer early and now want to bundle it to save on shipping costs and so people have their phone and cameras at the same time.
[Essential Phone Guides, News, & Discussion] km8j:
If this were true, they would've shipped phones for people who didn't get a camera already. They should be overnighting packages at no cost IMHO
[Essential Phone Guides, News, & Discussion] kmoney059:
I agree that would be nice. But also for a new start up their warehouse may not be able to sort the orders between non camera and camera purchases as quickly or efficiently as a major brand like apple and Samsung. Don't get me wrong I have been obsessing over this phone since may and want it as bad as the next person. Also if it were 7 business days which I have to assess like any other business they have till tomorrow to meet their deadline any way. I still am the person who keeps refreshing my essential page and click on track order about every 20 min haha

---------- Post added at 06:31 PM ---------- Previous post was at 06:30 PM ----------

I do agree if it ships tomorrow they should include free overnight sat shopping at no cost but that's just a dream
[Essential Phone Guides, News, & Discussion] Luxferro:
Yeah, I've thought about it. In general I just hate dealing with support... I'd rather not get annoyed. But maybe I'll give it a try when my Essential phone gets here.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Chill

:rolleyes:

There could be numerous factors revolving around why something was delayed. This is a new company with it's first launch. I don't see an issue with hiccups along the way, but with review units out and orders are about to ship. I'm pretty confident we are going to get our hands on a production unit... The company was fourth coming about delays so I don't see an issue. Notice how there arent any reviews on the 360 camera? Maybe there's a reason for the delay. I would rather wait and see than to hold them to something that may be out of their control.
[Essential Phone Guides, News, & Discussion] kmoney059:
Also would like to have a phone working well and tested properly to make sure no major hiccups after the production units out in our hands. We all know what happened when Samsung rushed the note 7 out... I'd rather wait a little then be stick with problems. And if I can recall there has been many big production companies that have pushed back releases because something was not ready
[Essential Phone Guides, News, & Discussion] hondajohn88:
FINALLY got my credit card charged. I can't be sure from the posts in this forum, but I'm thinking they charged East Coast first then worked their way west? Maybe they plan on shipping to east coast first then work their way west also, so we all get the phones around the same time?

Or maybe they just all go out at once...anybody's guess, I guess :)

Has anyone seen Fedex tracking yet if you have FedEx delivery manager?
[Essential Phone Guides, News, & Discussion] km8j:
No FedEx tracking #. East coast to West coast thing doesn't make sense since air services arrive at same time
[Essential Phone Guides, News, & Discussion] slothdabski:
I have it and nothing listed in FedEx delivery manager
[Essential Phone Guides, News, & Discussion] czucker:
This is nothing! Do you remember the launch of the first Oneplus? That was a bunch of angry folks.
[Essential Phone Guides, News, & Discussion] DonJuan23:
Looks like even some publications are fed up with Essential

http://bgr.com/2017/08/24/essential-phone-is-wack/
[Essential Phone Guides, News, & Discussion] itstee:
Sounds like Jonathan is butt hurt . Note 8 is beautiful but for a $1000?! Nahhh
[Essential Phone Guides, News, & Discussion] graffixnyc:
I wasn't angry with that launch at least for getting a device. I am friends with Carl Pei and was one of the first 100 people in the world outside of OnePlus and probably Cyanogen that had the OnePlus one. I did have a lot of things to say about the device after getting it and their marketing practices/excuses which did cause some tension between Carl and I we moved past it and when I see him now it's forgotten.

My post on their forum was like one of the most popular posts at one point because I ranted so much. https://www.reddit.com/r/oneplus/comments/29bkl6/patrick_hills_post_from_the_oneplus_forum/

Here are a few pics of me, chainfire, carl pei and jordan keys at a gun range at the big android BBQ and then another one of me and carl at the party the night before.

https://goo.gl/photos/FqcCUhBy35a5CtuE8
[Essential Phone Guides, News, & Discussion] spotmark:
Lol, read the comments. Everyone is calling him out for being a crybaby.

And BGR, seriously? Can you say iFanboy?
[Essential Phone Guides, News, & Discussion] czucker:
I probably wouldn't have been angry either if I were one of the first hundred people to get one. While I understand that their production capabilities were modest at that time, the invite system created a level of forum whining that I hadn't seen before and I don't think I've seen since. It was a bizarre thing to see.
[Essential Phone Guides, News, & Discussion] graffixnyc:
Oh their forums were a s*%t show back then.. The invite beggers were the worst
[Essential Phone Guides, News, & Discussion] skw5115:
seriously, his entire rant was basically him being upset because he could not get a device and so he took to the internet to bash the company like a 13 year old girl who just got dumped by her boyfriend
[Essential Phone Guides, News, & Discussion] jerflash:
Ya I read a little and it's super apperant that he just is upset that other publications got an early unit and he did not
[Essential Phone Guides, News, & Discussion] km8j:
Essential is getting slaughtered on Twitter over this. They keep tweeting hype stuff.
[Essential Phone Guides, News, & Discussion] isopure:
how so? A few random goobers sharing in faux impatient outrage.
[Essential Phone Guides, News, & Discussion] km8j:
Plenty of people are posting upset
[Essential Phone Guides, News, & Discussion] slothdabski:
I've joined in lol. I have Twitter solely to complain to companies
[Essential Phone Guides, News, & Discussion] eakrish:
Well this has nothing to do with the BIT#$ session going on else where but it makes me happy. I have been hounding these peeps for the better part of a month and today I got this back from them:

Ana (Essential Products, Inc.)

Aug 24, 13:25 MST

Hi there Eric,

Thanks for writing in -- shipments of the Essential Phone will begin going out this week. Once your order has shipped, you will be provided a tracking number via email. You may also review the status of your order online on essential.com. If you are having trouble logging on, please follow these steps:

1.) Go to "Log In"

2.) In the manual log in under the Facebook and Google buttons, select "Forgot?" in the password box

3.) Provide the e-mail you used to create your reservation/order

4.) Reset password from e-mail sent after step 3

5.) Log in manually

If you have any further questions, feel free to reply back -- I'd be happy to help. Thanks again for your time, please enjoy the rest of your day!

Sincerely,

Ana

Essential Customer Experience Team

..... Good news?
[Essential Phone Guides, News, & Discussion] creepinm3:
This week is already over as of tomorrow. So do they mean the coming week?
[Essential Phone Guides, News, & Discussion] eakrish:
It's Thursday! Don't be a pessimist, that's my job
[Essential Phone Guides, News, & Discussion] isopure:
What the??! Can't even!
[Essential Phone Guides, News, & Discussion] worldsoutro:
hahahah!!! :laugh::laugh::laugh:
[Essential Phone Guides, News, & Discussion] slothdabski:
I was just told to expect shipping with 24 hours
[Essential Phone Guides, News, & Discussion] worldsoutro:
Mine has Shipped!!!!!

Just kidding
[Essential Phone Guides, News, & Discussion] km8j:
Mine fake shipped also
[Essential Phone Guides, News, & Discussion] worldsoutro:
Nice!
[Essential Phone Guides, News, & Discussion] danon.brown:
Chuck told me that yesterday
[Essential Phone Guides, News, & Discussion] graffixnyc:
Yesterday Chuck said 24 - 48 hours. Today it's just 24 hours so I'm guessing they will ship some time tomorrow
[Essential Phone Guides, News, & Discussion] budeone:
Beh!! :crying: I just start reading from bottom up
[Essential Phone Guides, News, & Discussion] anandlal:
http://essentialproducts.app.rsvpif...er&utm_medium=social&utm_campaign=firstlookla

Maybe this is why it hasn't shipped yet? Can't have a first look if customers already have it...
[Essential Phone Guides, News, & Discussion] Goronok:
Good point. I noticed a bunch of new videos on YouTube today posted by non-reviewers. Been wondering how they got the device.
[Essential Phone Guides, News, & Discussion] budeone:
The event is the 25th. If they ship on the 25th people wont have in until 26th I guess at the earliest.
[Essential Phone Guides, News, & Discussion] Goronok:
Mon-Tues next week most likely. Overnight with Saturday delivery is very expensive.
[Essential Phone Guides, News, & Discussion] anandlal:
Last year, my HTC 10 shipped on a Thursday night and I received it on Friday. I opted for 2-3 business days when ordering the 10 but they still shipped it using Overnight.

Therefore, it's technically possible for Essential to ship tonight and us to get it tmr...

With that First Look event though, I suspect they will ship tomorrow and it will actually be 2-3 days...
[Essential Phone Guides, News, & Discussion] stewa2jm:
Business days or calendar days?

... Jokes! [emoji12]
[Essential Phone Guides, News, & Discussion] km8j:
They won't do this. They have done nothing to show they will even meet, let alone exceed, expectations
[Essential Phone Guides, News, & Discussion] alnova1:
Well I ordered mine the 20th of this month. It was taken off my debt/visa card right away. I noticed as usually the case, the money was back in my account I thought untill shipping. Just checked and its out of my checking account and no shipping info. Is this going on with everyone else?
[Essential Phone Guides, News, & Discussion] danon.brown:
Everyone who paid is in the same situation. Welcome to the party.
[Essential Phone Guides, News, & Discussion] alnova1:
Super. I love parties....
[Essential Phone Guides, News, & Discussion] budeone:
Is this rooted yet? I guess I can kid also..lol
[Essential Phone Guides, News, & Discussion] Raystechworld:
Come on already make us pay you wait a week the pay for the cam mod maybe they needed to use our money or something
[Essential Phone Guides, News, & Discussion] alnova1:
No actually my friend Andy Rubin already has his and is rooted. He has it running touchwiz. Its sweet!
[Essential Phone Guides, News, & Discussion] kmoney059:
:laugh::laugh: hahahahaha I'm dying
[Essential Phone Guides, News, & Discussion] anandlal:
For those who didn't reserve the camera but wants to now, Essential support gave me a work around. You have to go back and reserve the camera and add both phone and camera to cart. At checkout you will first have the option to reserve the camera then pay for the phone. I reserve the camera then stopped after that. I then got an email asking me to purchase the camera. That's when I entered the credit card info. I got the camera for $50.
[Essential Phone Guides, News, & Discussion] alnova1:
The truth though. I'm doing all this on a Samsung S8 but with the Dex. I thought it would be a joke but I got a great deal on it so I said what the hell. I have to admit I like it. Hoping somethin like this might come to the Essential.
[Essential Phone Guides, News, & Discussion] kmoney059:
I have s8 as well no Dex just couldn't see the point having a laptop and tablet...
[Essential Phone Guides, News, & Discussion] dantes5823:
for those saying it'll ship (hopefully but not realistically) ship tomorrow. I assume you guys ordered straight from Essential? do they plan on shipping first and Spring sticking to the "by the 31st"?
[Essential Phone Guides, News, & Discussion] kmoney059:
I'd imagine essential pre order get first preference than anyone else
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Just ordered the 360 Camera. That reserve workaround does indeed work.
[Essential Phone Guides, News, & Discussion] fs0909:
Well I got my tempered glass protector from Amazon today lol.

I like the size phone will be, much shorter than OP5 and width is a bit smaller on each side.
[Essential Phone Guides, News, & Discussion] jerflash:
Ya for 50 bucks it makes sense to get it. Let see when mine ships. I need to see the camera for myself
[Essential Phone Guides, News, & Discussion] IM0001:
I will say their support has been rather responsive and even though they keep saying "Soon(TM)" they are being receptive of my possible CC issue and keep saying the phone are just about to ship.

So yea they had to push it to the end of the 7 (Business) Day window, but overall for a first start company they are handling things rather OK compared to other things like the VR launch of Vive/Rift and other phone launches.

Still eager and I look forward to tinkering with that camera with all sorts of other camera apps and bits and messing with that 360 cam full tilt. That I am looking forward too almost as much as the phone itself.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
From Sprints Order Status Page as of 8/24/2017:
[Essential Phone Guides, News, & Discussion] km8j:
Essential support finally responded to me and said they have no ship date right now
[Essential Phone Guides, News, & Discussion] jerflash:
Man should have pushed harder with PR to get one while I was at the event lol

---------- Post added at 10:15 PM ---------- Previous post was at 10:08 PM ----------

Just got my tempered glass screen protector for essential phone as a just in case measure. Probably gonna go dbrand black dragon skin on the back
[Essential Phone Guides, News, & Discussion] km8j:
Just hold the tempered glass and pretend you have the phone...
[Essential Phone Guides, News, & Discussion] M@XLOL:
From what we know the black phone ships before the white version?
[Essential Phone Guides, News, & Discussion] jerflash:
Ha! The widows peak notch looks nice.... Lol

---------- Post added at 10:55 PM ---------- Previous post was at 10:54 PM ----------

Yes for sure. From what they said they have had issues creating the matte white and the green backs
[Essential Phone Guides, News, & Discussion] adsam3927:
What ???? How can this be possible ???
[Essential Phone Guides, News, & Discussion] IM0001:
Because nothing short of having his phone now is good enough.

My Support request says my Order has been processed (so my CC issue didn't affect the order, phew) and that next is the shipping info as soon as the label has been printed. Also that both the 360 camera and phones are shipping separate even if they ship at the same time.

So from the sounds of things since they replied to me this late at night, they are probably shooting to get the phones out of the warehouse by tomorrow. If that means we get them tomorrow/Saturday I don't know, but either way it sounds like they are working their asses off to get their orders shipped.
[Essential Phone Guides, News, & Discussion] faded03cobra:
Same here.
[Essential Phone Guides, News, & Discussion] km8j:
IMHO someone needs to push alot harder. Its not me

---------- Post added at 08:18 AM ---------- Previous post was at 08:17 AM ----------

Anyone email Andy? Lol
[Essential Phone Guides, News, & Discussion] DowntownRDB:
[MENTION=4997693]km8j[/MENTION] e-mailed Andy 2 days ago and as expected...no response. LOL

At this point I'm seriously planning to keep the PH-1, if it ever ships, for about 5-10 days and giving it a go. If it fails (chips, camera, network), as I now suspect, it goes back and I'll wait for the Pixel 2XL. At least I know Google will be around for the long haul, provide regular ROM updates and I've had zero bad experiences with their customer support personnel.

I'm glad to hear others are happy with replies from Essential customer service. I for one am not. If you call their phone number you always, and I mean always, get voice mail and they have 100% failed to return a call. E-mail gets answered but normally days later. Just my experience with them.
[Essential Phone Guides, News, & Discussion] Chronzy:
Well that's certainly concerning. I was willing to give them a few days, but if they don't ship this weekend, I'll probably be joining the angry mob come Monday.

I was expecting then to ship today.
[Essential Phone Guides, News, & Discussion] stewa2jm:
I may have stirred the pot a bit more than intended. lol. Oops.

... I was entertained! :)
[Essential Phone Guides, News, & Discussion] Funk2641:
Amazon says Sept 1st as well. I bet that's Essentials's ship date too
[Essential Phone Guides, News, & Discussion] Luxferro:
If it is, there will be a lot of unhappy customers... who will do a lot more than complain. There's this thing called charge backs...
[Essential Phone Guides, News, & Discussion] skw5115:
I won't lie, I might send mine back if they do that simply because of principle. If their ship date was meant to be the same as everyone else's all they had to do was say that in the first place
[Essential Phone Guides, News, & Discussion] Luxferro:
Exactly! Communication is key to a successful business (actually every sort of relationship)... and I don't mean canned robot tech support people.
[Essential Phone Guides, News, & Discussion] graffixnyc:
I bet wrong. Essential said it would ship 7 days after placing the order. Now 7 days is different depending on if you count it as 7 days or 7 business days. Today is the 7th business day. Yesterday, I emailed them to ask if they could update my address to include my apt number and they told me they cannot.

"Thanks for writing in! Due to how close we are to shipping, we are unable to change your order. " Plus two days ago we heard from Chuck at essential saying within 24-48 hours and yesterday someone got a reply from Chuck saying within 24 hours. I bet the ship today. I'm crossing my fingers it does, but if it doesn't I won't get my panties in a bunch over it.
[Essential Phone Guides, News, & Discussion] stewa2jm:
Agreed. In the mean time, my tempered glass screen protector shipped from Amazon today, so I'll have that ready to throw on as soon as I unbox.
[Essential Phone Guides, News, & Discussion] stylekyle22:
So their shipping policy was updated to state that they try to ship phones within one day of ordering. Considering placing an order today to see if that gets here faster then the one I ordered 7 days ago. They wouldnt lie the shipping policy would they?

essential.com/shipping
[Essential Phone Guides, News, & Discussion] jerflash:
It says "We aim" so they are not locked into one day processing...
[Essential Phone Guides, News, & Discussion] anandlal:
[emoji23] [emoji23] I need a "Thug Life' emoji for this!
[Essential Phone Guides, News, & Discussion] eakrish:
I rec'd an email yesterday stating shipment would happen within 24 hours, but later yesterday rec'd an email from a different rep stating soon but nothing definitive
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
When did orders open, the 18th?
[Essential Phone Guides, News, & Discussion] km8j:
16th
[Essential Phone Guides, News, & Discussion] dca1970:
16th
[Essential Phone Guides, News, & Discussion] danon.brown:
did anyone who ordered the camera get a ship notification? That's been 2 days already.
[Essential Phone Guides, News, & Discussion] ~~Tito~~:
Today would be the 7th business day.

I ordered mine through Sprint on the 17th. I am hoping the 31st is the arrival date, but I am going to hold on to my order until I get it. Originally it said the ship by date was on the 23rd, but I am not too sure on why it changed.
[Essential Phone Guides, News, & Discussion] tsquare2112:
Kind of glad they wont cancel my order. Now they can pay to ship it to me, and pay to have it shipped back to them. If just 25% of orders do this, then they will take a big hit financially in just shipping charges, not to mention not being able to sell the phone as new again, after being opened.

This could have all been avoided with a simple email saying they are running behind. I would still be a little disappointed at another delay, but silence is infuriating.
[Essential Phone Guides, News, & Discussion] fs0909:
I got the finalize order email @ 11:04PM PST on 8/15 and order confirmation @ 11:08PM PST 8/15.

I also have emailed them about the issue with Google Login on their site (with screenshots). If you choose Google Login as you login of choice, it goes to an infinite spinning icon.

if you try to create an account it says already registered, login with Google. Support responded once, but has not answered my follow up emails for status.

With my luck, I know when you get phone you will have to confirm something from the account page but i can't get in LOL
[Essential Phone Guides, News, & Discussion] maverick96:
I have same issue with Google log in. This not shipping yet issue is infuriating. I tried canceling days ago and was told I couldn't.
[Essential Phone Guides, News, & Discussion] slothdabski:
File a charge back with your credit card. Then we'll see if they are full of **** and can actually cancel orders once your payment is gone
[Essential Phone Guides, News, & Discussion] maverick96:
True. That's my next step if it's not shipped today.
[Essential Phone Guides, News, & Discussion] slothdabski:
I've considered a credit card charge back, but I'd rather go this route and make them pay up the yitz for not communicating with us honestly

Although it's been cool to cancel and turn out they were telling the truth and the phone ships anyways lol
[Essential Phone Guides, News, & Discussion] stewa2jm:
You're the only one with any report of a FedEx tracking number, do you have an update today?