[Onetouch Idol 3 Q&A, Help & Troubleshooting] sloshnmosh:
Sixth call/supervisor

Today I made my SIXTH phone call to Alcatel "technical" support regarding this nonsense.

On all 5 previous phone discussions with Alcatel the technical support agents told me they were escalating my call and that someone would be contacting me regarding my concerns.

Each time I called I was asked for my phone number and email address so that the "escalations department" could contact me. I was also given case numbers for the follow up.

I have also sent 2 emails requesting to review my personal identifiable information that Alcatel may have as per Alcatel's "privacy' policy and have yet to receive any response.

So today I demanded to speak with a supervisor and was connected with Diego P#####a (censored).

I complained to Diego that nobody from Alcatel has returned my calls or emails and Diego told me "no, they won't be calling or emailing you, sorry" even though all the previous agents told me that they would hence the reason for asking me for my email address and phone number.

I told Diego that I was upset about adware/spyware being pushed on to my device without my permission.

Diego claimed that the software was NOT spyware (but did not challenge my calling it Adware).

I told Diego that antivirus apps are totally unnecessary on Android and in fact my One touch 3 came preinstalled with AVG antivirus from the factory and that Google silently pushed an "antivirus" scanner on to every single Android device running Lollipop and higher called "Play Protect" which "regularly checks your apps and device for harmful behavior" (Whatever THAT means).

I told Diego that these so-called antivirus/cleaner apps do nothing but scan the contents of your device and send the results back to the developer which is EXACTLY what users are trying to avoid from malware.

I also told Diego that these so-called "cleaning" apps are completely useless and actually cause more battery drain and CPU power because most of the running processes that these cleaning apps kill will automatically restart.

Both Diego and all the other Alcatel reps keep calling the problem update "Boost Launcher" but my own research revealed that it is actually "Super Cleaner - Antivirus, Booster, Phone Cleaner" app by Hawk App studio.

https://play.google.com/store/apps/details?id=com.apps.go.clean.boost.master&hl=en

This app has access to:

Device & app history

retrieve running apps

read sensitive log data

read your Web bookmarks and history

Identity

find accounts on the device

add or remove accounts

Contacts

find accounts on the device

Location

approximate location (network-based)

precise location (GPS and network-based)

Phone

read phone status and identity

Photos/Media/Files

access USB storage filesystem

read the contents of your USB storage

modify or delete the contents of your USB storage

Storage

read the contents of your USB storage

modify or delete the contents of your USB storage

Camera

take pictures and videos

Wi-Fi connection information

view Wi-Fi connections

Device ID & call information

read phone status and identity

Other

bind to an accessibility service

run the application's scheduled background work

bind to a notification listener service

manage document storage

update component usage statistics

close other apps

read Home settings and shortcuts

write Home settings and shortcuts

read Home settings and shortcuts

write Home settings and shortcuts

receive data from Internet

Broadcast data messages to apps.

view network connections

read battery statistics

pair with Bluetooth devices

access Bluetooth settings

send sticky broadcast

change network connectivity

connect and disconnect from Wi-Fi

delete all app cache data

disable your screen lock

expand/collapse status bar

control flashlight

measure app storage space

full network access

close other apps

change your audio settings

read sync settings

run at startup

set wallpaper

draw over other apps

control vibration

prevent device from sleeping

modify system settings

set an alarm

write web bookmarks and history

install shortcuts

uninstall shortcuts

Diego then just gave me the same lame instructions to uninstall the update and disable automatic updates for ALL my applications which I again stated was unacceptable.

I told Diego that I no longer use the the factory installed file manager or launcher and use open source versions.

Diego then threatened me and said that if I altered the firmware in any way that he would no longer offer me support.

(Like they were giving me any sort of "support" in the first place!)