[Android Q&A, Help & Troubleshooting] sistemas5151:
Greetings from Venezuela, please i need the firmware of the tablet Zeki TB1082B FID:BN I need it with the ungency, thank you very much for your attention.

PD: Annex I ran with the technical support service

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Hi Antonio,

I understand that sending a tablet from Venezuela to Saint Louis, Missouri in the US (for replacement) may not be feasible.

The tablet will reach us safely if you ship out the tablet and request for a shipment tracking number from the shipping carrier. The drawback is that we do not ship internationally. Once we receive your tablet at our warehouse, we can ship out a replacement tablet to any physical address in the mainland US.

I am sorry, we do not any link for the firmware. The other option is to try a hard reset to resolve any software issues with the tablet. Here is the procedure.

Please note that hard reset will wipe out entire data from your tablet. Please remove external Micro SD card from the tablet before reset. Here is the procedure:

Power off the tablet > Now, press and hold the VOL+ followed by the Power button > Please hold both until Screen powers up, then release ONLY the power button > Kindly keep holding the VOL+ until factory reset screen with Blue lettering appears. Now you may use volume switch to move cursor up and down > Please select Wipe factory data > power button to select > Select reboot after wipe is complete.

If volume + and power button does not help, then please try the volume minus and the power button combination.

You can also reach us at 1-888-999-4215 for further assistance.

Thank you,

Jacob

From: Antonio Leiva <antonio.leiva@hotmail.com>

Sent: Sunday, July 9, 2017 3:43 PM

To: Good Bay Product Info

Subject: Re: Contact Form

Good Afternoon,

I´m very glad by your answer. However, my tablet is presenting a simple software trouble. My principal issue is I´m living in Venezuela and sendig services is very bad I faith if I send you my unit, I can lose it. Even if you share with me a link for downloading a firmware I can solve my trouble myself.

I really appreciate all your help.

PD:

Below this mail I left you my phone number if you would contact me. Also I left you know my unit detail: ZEKI TB1082B FID: BN for you information.

Antonio

+58 424 xxx xx xx

De: Good Bay Product Info <gb.productinfo@dpiinc.com>

Enviado: jueves, 06 de julio de 2017 10:59 a.m.

Para: Antonio Leiva

Asunto: RE: Contact Form

Antonio,

I understand your concern. But, according to our warranty policy we don’t send a firmware or a link to download firmware from internet. If the unit is defective and it’s upon non-repairable. Then, we will replace the unit accordingly.

Please brief me about the exact issue currently you are facing with the unit to check what appropriate troubleshooting steps corrects this issue.

Regards,

Joshua

From: Antonio Leiva [mailto:antonio.leiva@hotmail.com]

Sent: Thursday, July 06, 2017 8:07 PM

To: Good Bay Product Info <gb.productinfo@dpiinc.com>

Subject: Re: Contact Form

Thank you very much for your prompt response, I understand what you are saying, but I only ask for a download address via the internet.

The specific description of the tablet is ZEKI TB1082B FID: BN

Thank you.

De: Good Bay Product Info <gb.productinfo@dpiinc.com>

Enviado: jueves, 06 de julio de 2017 08:35 a.m.

Para: antonio.leiva@hotmail.com

Asunto: Re: Contact Form

Hi Antonio,

Thanks for writing in.

I am sorry, we do not have an option to send the firmware for your Zeki tablet. The only option is to send the tablet to our warehouse to get a replacement unit.

Thanks,

Jacob

From: Zeki Tablets Customer Support <gb.productinfo@dpiinc.com>

Sent: Wednesday, July 5, 2017 4:11 PM

To: Good Bay Product Info

Subject: Contact Form

Name: Antonio Leiva

Email: antonio.leiva@hotmail.com

Telephone: +58424xxxxxxx

Comment: Greetings from Venezuela, please request the firmware of the table Zeki TB1082B since I need it with the ungency, thank you very much for your attention, thank you very much.