yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Questions and Answers] Charkatak:
Yeah, tell me about it... They had my phone since July 11th and still no proper answer from Samsung. My friend's trade-in is in the same position as ours. What Samsung reps told me that "if by now we weren't charged it could mean that our trade-in devices are most likely approved." You can take this info with grain of salt...no one seems to know what is happening.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
Just talk to Samsung rep and he told me to ignore the status because they are upgrading their system. He also mentioned that if within 7-10 days after warehouse received the trade-in device, customers didn't receive an email with denial, the CC was not charged, then there is nothing to worry about. I also pointed out that recently the status showed "confirmed" and he replied that is even better, so it mean all is well.
[Samsung Galaxy S8 Questions and Answers] jadams161:
Yep, my "confirmed trade" of $200 just changed. Shows $0 now. So I guess I'll just have to send it in next week and see what happens.
[Samsung Galaxy S8 Questions and Answers] nviz22:
I opened up a dispute against them but also tried a last minute price protection claim with a Best Buy sale, but it didn't work so far. What I ended up doing was filing a dispute and got the $ back in a form of a temp credit. Now, I just shipped my phone back this past Friday. Samsung took too long to send me the return label. About 2.5 weeks later than promised. I am weary they might send me the device back even though they said I had till Aug 17th to return the device. Another thing was they confirmed my trade in after I shipped the device out ironically. Stupid stupid stupid tbh. I just want my $ back and maybe be compensated with something like a check for my old phone and wasting time.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
Once my return label got expired, Samsung failed to send me another one. I have a post about this here, but I don't recall the page #. I called them and told that I would ship without their label and rep told me that device will be returned back to me because label contains some info on it, but I personally don't believe, since I did have RMA# and the destination address. So me and my friend are in the same position and still waiting for status of trade-in. One of my recent posts was that we shouldn't worry about our trade-in not being approve because within 7-10 days if we weren't charged and received denial email from Samsung, then all is good(I hope that rep is correct)

Couple of questions for you:

1) Did you send your S8 back without Samsung's shipping label?

2) How do you know your trade-in device is/was confirmed?
[Samsung Galaxy S8 Questions and Answers] equake:
Just received email from Samsung that they are refunding my money for Trade-In charge after I returned the phone.

Hopefully I will see the credit soon.

my 2 cents
[Samsung Galaxy S8 Questions and Answers] HDRules:
I just got the same news! It took 4 weeks but they finally got their act together.
[Samsung Galaxy S8 Questions and Answers] nviz22:
I had them send me a return label again, but got it on the 3rd of August instead of July 19th as promised. I wrote their "Office of the President" to get results done. I was told do not send it without their shipping label from my bank. I saw an order status update saying "confirmed" last Friday. I should've screen capped it since now it just shows "product shipped" instead. I am tired of their lies too. Samsung's office of the president said expect a refund between 7-14 days while customer service said 3-5 business days.

---------- Post added at 01:32 PM ---------- Previous post was at 01:30 PM ----------

That's only the $175 charge, right? What about getting compensated for your loss of the device? They offered me a $25 coupon for my old Moto G I sent in. I don't have any interest in continuing business with Samsung, so that coupon is nothing more than something I would sell to someone else. I think I am going to go LG G6 or iPhone 8 at this point.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
So you returned S8 right?
[Samsung Galaxy S8 Questions and Answers] equake:
Correct, but I did not get the Trade-In Added charge credited until now. I received credit for the S8 portion of the order.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
Mine too showed Confirmed a week or so ago and then changed to Product shipped. Samsung is updating status of trade-ins over the weekend, so we may see something new.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
So Samsung refunded you the amount you paid for S8 + will need to credit you back $175 or $200? I don't know if they gave you $25 for your device.
[Samsung Galaxy S8 Questions and Answers] nviz22:
They're clowns and waited until after many people's return periods were over to honor/deny the deal.
[Samsung Galaxy S8 Questions and Answers] Mr. Orange 645:
Apparently they changed their mind on my trade in. I received the following email from Samsung CS this morning. Samsung had originally stated my trade in didn't meet their criteria and billed me $175. Apparently they have changed their criteria. This was the $200 trade in deal from June.

Dear Customer,

We are writing regarding the Trade-In Order you have recently placed. Unfortunately, your Trade-In Device had been rejected and you were charged. We have made changes in the evaluation process of Trade-In Devices and your phone has met the new requirements. We are refunding the amount you were charged and it will take 5-7 business days for the credit to show up on your original payment method. The specific information for your order is as follows:

Order#: (Deleted)

We value you as a loyal Samsung Customer and sincerely apologize for any inconvenience caused.

Samsung Customer Care
[Samsung Galaxy S8 Questions and Answers] Charkatak:
Back in July I made a post about that. I too thought (or at least suspected) that is what Samsung is trying to do.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
That is good! Could you please try to remember when your trade-in phone was delivered to Samsung and the time when you got charged $175? I am trying to figure out if Samsung reps are correct by saying: If you didn't receive charge notice email and your CC was not charged within 7-10 days, then mostly likely your trade in was successful. Today exactly a month since they got my trade-in device, but no status about approval/denial and reps don't know it either.
[Samsung Galaxy S8 Questions and Answers] Mr. Orange 645:
Ordered a Galaxy S8+ unlocked direct from Samsung.com on June 19th. It was delivered on June 23rd. I mailed back a phone on June 24th or 25th. On July 6th, Samsung emailed me and stated my device didn't meet criteria (normal wear and tear), and I would be billed. On July 10th, they billed me $175.

Now I bought three phones and sent in a One Plus One, and two LG Optimus phones (I think. They were cheap first time phones for my daughters). All three sent in separate boxes with corresponding return labels and slips. But I don't know which phone I sent for which order. Probably should've documented it, but I was in a hurry.

I started reading the articles about Sammy not honoring the trade-in, and received my rejection email just a couple days after the first articles came out. So when I got my rejection, I fully expected to get three identical emails and be out over $500. Fortunately within a couple days I got two more emails saying my other two trade-ins were successful. So everything happened within a couple weeks of my original order.

My guess is the OPO was the one that got kicked back, because the back cover had a crack above the sim card tray. Although one of the Optimus had some fingernail paint on it. Neither seemed outside normal wear and tear for phones a few years old. Apparently Samsung disagreed, and now the agree.

I'll just be happy to get my $175 back!!
[Samsung Galaxy S8 Questions and Answers] Charkatak:
By your info looks like within 7+ days users were getting emails about trade-in status. I still don't understand why Samsung didn't send emails with trade-in status to many people including myself and my co-worker.
[Samsung Galaxy S8 Questions and Answers] jim262:
Really?
[Samsung Galaxy S8 Questions and Answers] Charkatak:
Who are you asking and about what? :)
[Samsung Galaxy S8 Questions and Answers] B3RL1N:
Yup, I got the same email. I'm happy for this to finally be over. Only took 5 phone calls + emails with customer support and a ton of run around.

My device was pristine and rejected for wear and tear, goes to show that something stupid was going on. Next time I'm doing a full recording of me boxing anything I ship to a company.

In the end, never again. While I appreciate them refunding me and I'll give them credit for that, I should've returned my S8 when I had the chance or bought/waited for some other device instead of thinking I was getting a good deal with this trade in. In the last weeks, I've been more peeved at Samsung than worried about the $175.
[Samsung Galaxy S8 Questions and Answers] Mr. Orange 645:
To whom is that directed?
[Samsung Galaxy S8 Questions and Answers] jim262:
Does it matter? The original trade in program is no more.
[Samsung Galaxy S8 Questions and Answers] Mr. Orange 645:
It mattered enough for you to post. I was curious what your reason is.
[Samsung Galaxy S8 Questions and Answers] jim262:
People are still writing and complaining. Seems pretty pointless to me. This like the many conspiracy theories of years past. At this point, does it truly matter any longer, especially since this trade in program seemed to work for most. I traded in my LeEco Le Max 2 any got a GS 8 for $425.
[Samsung Galaxy S8 Questions and Answers] Mr. Orange 645:
There's also been plenty reports of Samsung NOT honoring it. Even when they should have. There was enough of a backlash, they seemed to have eased up on the criteria. In my case, I never called them or complained, just assumed I was screwed out of $175 after sending them a perfectly good device. Yet they re-evaluated my device and changed their mind.

I have a feeling many people were more reluctant to get in on the current trade in offers because of the bad press they received over the June promotion.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
Samsung should of done a better job of evaluating phones and being able to provide customers with the current status of the trade-in. Not only myself, but others that I know called/emailed Samsung with questions about the "status of trade-in", but got pretty much same response: "we don't know what: delivered, confirmed...mean and it is the warehouse that updates the status of trade-in phones". Even if that specific program ended, but status of many customer's trade-in devices is unknown. I for example still don't have any info about my trade-in. There was no confirmation from Samsung of anything, only assumptions.
[Samsung Galaxy S8 Questions and Answers] jim262:
I agree that they could have done a better job designing and managing the program, but the vast majority of people I know all were taken care of in a two week time period and we're quite happy with the program. So that begs the question, does anyone actually have any real data as to how many were successful vs those that weren't?
[Samsung Galaxy S8 Questions and Answers] Charkatak:
I personally don't think we may have this data(only Samsung does), but we only have user's comments. I don't think there are few customers who were denied otherwise Samsung wouldn't need to re-evaluate trade-in phones that were already given verdict. I do believe there were many unhappy users as I do believe there were many that got approved. So I was told by Samsung if within 10 days I didn't get denial email, then it is most likely approved, so as my friend's. We just want at least some email confirmation to be 100% sure, otherwise we are happy. This whole ordeal will end, once all users will get what they expect(given that their devices indeed in stated condition) be it a refund, approval, exchange or simply wanting to know the status. I really wish all customers a happy conclusion :)
[Samsung Galaxy S8 Questions and Answers] Charkatak:
FYI - Just received an email from Samsung after over a month of waiting for it and also the status has changed to "product verified"

We’re happy to inform you that your Trade-In was successful and your device met all of our product eligibility criteria. We hope you’re enjoying your new Galaxy S8 64GB (Unlocked). Thank you for participating in the Samsung Trade-In Program. No further action is needed at this point.
[Samsung Galaxy S8 Questions and Answers] J M L:
I too just got the success email from Samsung. I shipped my trade-in on July 12, and they received it on July 14, so they took their time in approving it. I never contacted them, because as long as they hadn't charged my card, I didn't care how long they took.

The phone I traded in was an AT&T Galaxy S Captivate, so the original Galaxy S. Perhaps they'll put it in a museum, because it's certainly not worth anything.
[Samsung Galaxy S8 Questions and Answers] Yawgmoth124:
Sorry for the necro

2 months after they received my phone on 7/14 they finally replied yesterday on 9/21 to tell me they won't be accepting the phone they were clearly waiting for my own return window and RMA window to close before getting back to me. I will be taking them to court with pictures and video of the phone working in perfect condition. Really sad that I have to waste the effort to do so. I will no longer be doing business with Samsung in the future....
[Samsung Galaxy S8 Questions and Answers] ccic2491:
I got the same email today.
[Samsung Galaxy S8 Questions and Answers] gynaecoid:
Samsung trade-in program is a total scam

This Samsung trade-in program is complete scam! I send them my wife's HTC LTE phone which is a bit old but was in perfect working condition with some minor scratches on the sides but that's about it - battery holds the charge, not a scratch on the screen. But yesterday I got a message from Samsung that I will be charged $175 because my phone was not qualified: The following condition was not met: "Functioning display, & cracked screen".

Actually, I was anticipating that GNUSMAS would try to do something like that, so I shoot the video right before shipping my phone to them. Unfortunately I can't post a link here due to restrictions for the newly registered users but you can type following title in youtube to find it "Samsung S8 Trade-in scam"

But the main frustration is that you need to call their eCommerce department which is MISSION IMPOSSIBLE and regular custom support can't do anything about it either. I tried to call them few time thorough out the day and even stayed on the line for more then 90mins but could not reach out to anyone!!!

Well, $175 is not such a big deal for me but I absolutely hate when company try to scam you like this, so I'll make GNUSMAS work hard for my money! I'm thinking about sharing my XP with websites like Engadget, Gizmodo etc, writing to BBB and disputing the charge when it arrives on my credit card. What else do you think I should do?
[Samsung Galaxy S8 Questions and Answers] Yawgmoth124:
Do not dispute the charge or they can blacklist your phone, you can take them to court in small claims and ask for the $175 and court filing fees back. Or you can take them through the arbitration they forced upon everyone. Either way best of luck Samsung's handling of this and getting back to people 2-3 months later is nonsense. Best of luck
[Samsung Galaxy S8 Questions and Answers] Vitamin_D:
I still never got an email from them. I got my phone at the end of June.
[Samsung Galaxy S8 Questions and Answers] FAUguy:
I sent in my Verizon Note 2 today (phone, charger, and box). I had only used it for about 6 months and then went to the Note 3, so it's just been sitting since then. Fully functional and took a few pictures of it to prove it works.

Since it would only sell for about $100 on eBay or Swappa, I figured I might as well see if it would go though for the $200 trade in offer.
[Samsung Galaxy S8 Questions and Answers] jim262:
That phone should qualify. I sent in a LeEco LeMax2 and I probably could not get more than $200, as they go new for that in China. I just uploaded a new stock rom to it and did a factory reset. I now have an S8 for $425. Just be aware, that they can decide your phone is not worth it, if there are scratches or any marks on your device. My LeEco was in excellent condition having always been in a case. They may also deny your claim if you send them a Walmart phone. But your phone sounds legit, so there probably won't be a problem.
[Samsung Galaxy S8 Questions and Answers] tt c6:
Unlike the morons trolling who can't READ, including you,

I not only read the requirements, I saved them to PDF directly from the Samsung website.

Then, I sent in a trade in that met all the requirement Samsung put in writing.

Although I am still waiting for my trade to be approved,

Samsung is screwing other people who met their printed trade in guidelines.

The only thing I'm pissed off about are all the little punks trolling and running their mouths online,

like they wouldn't do in the real world.

---------- Post added at 08:41 PM ---------- Previous post was at 07:45 PM ----------

Even the "walmart phones" meet all of Samsung's printed trade-in requirements.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
Interesting is that people can't get their old phones back even if they return the new phone. I prepared my old phone for shipment and will hope for the best, as in the email there was an image of the condition Samsung expects the phone to be in: (attached)
[Samsung Galaxy S8 Questions and Answers] jim262:
Yes in the bullet points, but in the fine print, it does state they will make the final decision. They no longer offer this deal on their website, now you need to take your trade in to a carrier. Right now the deal is with Verizon and Tmo has a bogo deal going. Not sure what the other US carriers got.
[Samsung Galaxy S8 Questions and Answers] Vitamin_D:
I have a Nexus 4 with an intact back and Droid Incredible. I was going to send the Incredible but after reading this I'm about to send the S8 back.
[Samsung Galaxy S8 Questions and Answers] virags:
And if they had NOT accepted your phone , you would have been ok paying $625 because they 'deemed' your phone unfit for their liking?
[Samsung Galaxy S8 Questions and Answers] GrimEcho:
I made a video of opening my brand new $20 AT&T Go Phone from Walmart, checking that it charged, turned on, and had no screen damage. Based on their fine print, they cannot deny the $200 credit based on the features/expense/age/cheapness of the phone, only on the quality.

They have already charged my credit card for $470. This means that if they reject my phone and offer me only a $25 credit, they will place an additional charge on my card for $175. I made sure to use a credit card (and not a debit card) so that I can dispute the charge if they do this. That extra charge, along with my audio recording on my conversation with the CSR and the video showing the brand new phone, I'm almost completely confident that my CC company will reverse the charge.
[Samsung Galaxy S8 Questions and Answers] jim262:
Of course I prefer paying what I did, but you know that going in. Just like rooting, always a danger you could brick your phone, but you know that going in. The choice is ultimately yours.
[Samsung Galaxy S8 Questions and Answers] jadams161:
I ordered an S8 on June 21st. Still backordered. I plan to send in a near perfect samsung fascinate, it fits all the requirements. I also plan to take pics and video of it powering on and functioning. If I don't get the 200, I'll either report my card lost/compromised or dispute the charge. This is definitely a poor promotion for Samsung.
[Samsung Galaxy S8 Questions and Answers] yoyoche01:
I was a little concerned after reading this. But am happy to say I got my email today saying they accepted my S7 Edge. It had no scratches on front or back. A couple of scratches around sim card slot, of course the home button was marked some from use, but was a slightly used phone. I had been using a ZTE Axon 7 since they came out and the S7 Edge was a backup.
[Samsung Galaxy S8 Questions and Answers] BugginOuT:
My wife's Verizon S6 was accepted, as well.
[Samsung Galaxy S8 Questions and Answers] jim262:
Vot my email saying they accepted my LeMax2.
[Samsung Galaxy S8 Questions and Answers] Luckyfortune:
My s7 edge was denied due to not meeting the normal wear and tear requirement. What gets me is that there were no specifics as to what their reason was to not accept it. My s7e was pristine and in full working condition!
[Samsung Galaxy S8 Questions and Answers] tlopez1973:
I traded a S7 edge got 350 for credit and email arrived to
[Samsung Galaxy S8 Questions and Answers] FAUguy:
How long after fexed delivers the trade-in do you get the email? Mine is showing delivery for tomorrow at the TX return address.
[Samsung Galaxy S8 Questions and Answers] jim262:
I hate to bum you out, but I got $200 off in trade in for my Le Eco Le Max 2. deal also had another $100 off in the first place for a total of $300. I only paid $425 (less than what a OnePlus 5 costs) for my unlocked Galaxy S8. I wasn't ripped off too badly.
[Samsung Galaxy S8 Questions and Answers] Sophos1:
I would like to know this as well....Tracking is showing they received my Sony Z3c today.
[Samsung Galaxy S8 Questions and Answers] Charkatak:
I read that it takes about 2 weeks for them to give you the answer and the funny thing is that return policy to return the new phone back is 15 days :)
[Samsung Galaxy S8 Questions and Answers] yoyoche01:
My acceptance email came 9 days after delivery.
[Samsung Galaxy S8 Questions and Answers] mecit7373:
Don't be so sure. I traded a perfectly functioning iPhone 3 still inside an Otterbox case. It was rejected because it didn't meet the normal wear and tear condition. If anything, it looked too good for such an old phone. This promotion turned into a big scam and a huge fiasco! Not only I'm returning my phone, but I'll stay far away from Samsung in the future.
[Samsung Galaxy S8 Questions and Answers] domsch1988:
So you are telling me that Samsung scammed you because they didn't pay 200$ for a phone that's worth 40$? Seems reasonable :eek:

From what I've gathered Samsung is mostly giving more rebate than the send in phones are worth atm. But expecting them to pay 4 or 8 times the worth of a phones feels like some people tried to scam Samsung instead IMHO.

I get that the wording of the promotion might have been vague, but every case of someone sending in a reasonable phone in this thread has been varanted with Samsung holding their word...
[Samsung Galaxy S8 Questions and Answers] mecit7373:
You're joking right... Ah ah ah!

THEY ran a promotion to value any working smartphone $200. It is not uncommon.

I honored my part by sending a working smartphone that was powering on, holding a charge, not locked or blacklisted. They didn't.
[Samsung Galaxy S8 Questions and Answers] domsch1988:
No THEY didn't. They said for any working smartphone "in good condition". Massive difference. I agree it's vague but that's the conditions you accept when sending in your phone...
[Samsung Galaxy S8 Questions and Answers] :
This was my experience also. I sent them a Verizon Droid Maxx 2 that had been in a case since new and was in very good condition. It met all of the stated requirements and Samsung accepted it as a trade. So like you, I got an S8 for $425.00 (plus tax). I can't complain.