yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Guides, News, & Discussion] TwinAdk:
Hi!

I ordered my phone 8PM the 20th, CEST, and the phone changed status to shipped out the 21st at around 6pm.

I still have not received the tracking number, but I reached out to the online chat that within minutes gave me the tracking number which the One plus support person CONFIRMED that I was unable to obtain myself!

With the information I have verified the package - SHIPPED FROM POLAND TO DENMARK (shipping listed as priority on the order page and priority gb in the mail confirmation on the order).

Chat transcript:

Chat started on 21 Jun 2017, 11:50 PM (GMT+0)

(11:50:12)*** X joined the chat ***

(11:50:12)*Hi, can I please receive my tracking number? My order (OPS0089502817062069226) is marked as shipped out, but I never received any tracking information? Kind Regards

(11:50:17)*** Andrew joined the chat ***

(11:50:19)Customer Service:*Thanks for contacting OnePlus Customer Support, please wait a moment while our agents attend to you.

(11:50:34)Andrew:*Thank you for contacting OnePlus Customer Support, this is Andrew, and I am happy to help you with your concern. :)

(11:50:41)Andrew:*Please allow me 3-5 minutes of your time so that I can have that checked for you okay?

(11:51:10)X:*Hi Andrew, thank you for your assistance! Not a problem.

(11:51:34)Andrew:*Thanks for waiting. I'm afraid that the order has just sent out for shipping and still we don't have information on it yet.

(11:51:46)Andrew:*But you may have this site accessed :*http://tracking.oneplus.net/2161235XXX

(11:51:56)Andrew:*I have tracked it for you X. ^_^

(11:53:12)X:*Thanks, the package number is 2161235XXX, that's great! ?

(11:53:44)X:*Where did you find that number, and would I have been able to find that myself?

(11:54:32)Andrew:*I'm afraid that you can't have it found on your end yet. But I'm glad that you have contacted us for this.

(11:54:37)Andrew:*Anything else that I can help you with aside from this?

(11:55:56)X:*No, thank you so much! ?

(11:56:03)X:*Good evening to you.

(11:56:32)Andrew:*It is actually morning now on our end ^_^ Enjoy the rest of your day! Thank you for contacting OnePlus customer support , have a wonderful day! If you really appreciated our services, Please leave it a big thumbs-up and comment your feedback for us to help you better in the future. We'd love to hear it from you. ;) An automatic survey will pop-up on your window when you click the “Option > End this Chat" button on the lower left corner of the chat screen. It is just a 1 question survey that will let you rate me and the service I have provided to you today. We appreciate your feedback. Thank you and Never Settle. You may now close the chat box.

(11:57:19)*** X left the chat ***

I am X, and the tracking number is modified.

That right there is FANTASTIC SUPPORT!!

Really, quick and kind support, though it's 2 am here in Denmark!

Off to bed!!

Kind Regards
[OnePlus 5 Guides, News, & Discussion] Wcosta:
i buy mine 1 hour after the live event start. Portugal, 8g ram with exclusive welcome bundle 50% off and priority shipping but is still in processing. i dont think it will arrive on the 23 like they estimated.
[OnePlus 5 Guides, News, & Discussion] DylanTheVillian:
Yes, mine shows that it shipped on the site, I didn't get any accessories, just the phone... Did you get a case?
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
I bet adding a cord and charger pushed me from the front of the line to the back. Then again being 100 miles from them will help once fedex gets it.
[OnePlus 5 Guides, News, & Discussion] DylanTheVillian:
Yeah, if your super close to the distributor then they might wait until tomorrow to pickup... Just gotta hit thatv estimated delivery date...
[OnePlus 5 Guides, News, & Discussion] TwinAdk:
I ordered the phone with the welcome bundle, mine is shipped as shown above. Contact live chat, took me literally minutes and nailed the case completely! :highfive:
[OnePlus 5 Guides, News, & Discussion] c_86:
Mine is showing picked up by DHL for delivery tomorrow June 22. So time will tell
[OnePlus 5 Guides, News, & Discussion] yappering:
who cares if its delayed. does it really even matter?
[OnePlus 5 Guides, News, & Discussion] Yareking:
i received mine today!!!!!

[IMG="op5"]http://i.imgur.com/aSj3Qa0.jpg[/IMG]
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
They shipped it overnight express last night to Canada from LA?
[OnePlus 5 Guides, News, & Discussion] Jowhee:
Update: my shipping eta went from June 26 to June 23rd, Ontario
[OnePlus 5 Guides, News, & Discussion] Yareking:
Lol I didnt pay or ask for anything. my first ETA was 26 june. They shipped at 4 pm on 20 june. Took a flight to cincinati and then to montreal. at aroud 10am this morning it got cleared by the custom and was on its way to my city ( 2h30 for the montreal airport) it arrived at 3:35pm today
[OnePlus 5 Guides, News, & Discussion] TheDarkDefender:
Anyone from Virginia in the states got theirs shipped yet? Mine's still in processing. Not sure if the state matters since its international shipping i guess
[OnePlus 5 Guides, News, & Discussion] Nikos69:
still processing over here bought on early drop says phone should dispatch today but diddnt
[OnePlus 5 Guides, News, & Discussion] Linuxpenguin:
Ordered mine during the keynote with shipping to the US. Dispatch date (June 21) now missed so who knows if this will be delivered by the delivery date.

Contacted oneplus support and said they guranteed it will arrive by June 23rd.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Or else what? I asked what happens if it misses the delivery date and they tell me I can return the phone if I'm not happy
[OnePlus 5 Guides, News, & Discussion] S7EN:
Same problem here (Germany). Ordered mine at 6:08pm CET on June 20. Always in processing status and it's now 06:53am June 22 here :(
[OnePlus 5 Guides, News, & Discussion] BirdBert:
Mine is also still processing (Germany, BW) Orderd it 5 min after the Live Event with a Car Charger.

Estimated dispatch 21rd June, estimated delivery 23rd june with PrioGB.
[OnePlus 5 Guides, News, & Discussion] sille:
Still processing
[OnePlus 5 Guides, News, & Discussion] Schrotty35:
My status is shipped out but whene i look on UPS i see its not on the way??
[OnePlus 5 Guides, News, & Discussion] ZeppeMan:
Status delivery: 22/06 before end of the day :D
[OnePlus 5 Guides, News, & Discussion] onalocse:
Ordered on 20th (19:30h), PriorityBG, shipped yesterday 21th (8:21h) from Poland destination Spain (DHL), still on Poland :(
[OnePlus 5 Guides, News, & Discussion] OcazPrime:
mine is stuck on processing for 2 days now. I guess its cuz i tried to cancel it but now its just flat stuck.
[OnePlus 5 Guides, News, & Discussion] kabauterman:
My Order is still at "estimantet dispatch 21.06."

Damn what is wrong?
[OnePlus 5 Guides, News, & Discussion] paratox:
i never get into the chat to request the tracking number. in which time frame they are reachable in europe?
[OnePlus 5 Guides, News, & Discussion] euler74:
Fedex shipping label created. Delivery Date is Jun 26 for AZ, USA. 64Gb model
[OnePlus 5 Guides, News, & Discussion] namartlu:
still stuck in processing... :/
[OnePlus 5 Guides, News, & Discussion] rav101:
Same, I ordered at 17:44 UK time (ie 44 minutes after the presentation started and onlyna few minutes after the code was announced). I do have an additional dash charger and dash car charger, maybe that is what's holding my order back. Did you have any accessories?
[OnePlus 5 Guides, News, & Discussion] namartlu:
I ordered pretty late... around 11am Pacific time... just the phone, no accessories... location: San Diego, California. Still waiting. :rolleyes:
[OnePlus 5 Guides, News, & Discussion] rav101:
Well the 1 plus point there is that you live in San Diego.... Love it when I visited!!
[OnePlus 5 Guides, News, & Discussion] Pho3nX:
Why ":(" it's normal, you will have your phone the 23 june :p

Just tracking informations from DHL have not been updated
[OnePlus 5 Guides, News, & Discussion] axiom:
I ordered mine immediately after the launch and received it yesterday. Fastest delivery of a newly launched phone I've ever had. 24 hours. Wow, great job OnePlus!

Sent from my ONEPLUS 5
[OnePlus 5 Guides, News, & Discussion] OcazPrime:
Seems like certain countries are getting better priority than others. USA here waiting on mine. Could also be payment maybe. I used PayPal. Had enough money sitting in there I forgot about xD
[OnePlus 5 Guides, News, & Discussion] rav101:
I also used PayPal and I'm one of the ones waiting.. maybe that's it?
[OnePlus 5 Guides, News, & Discussion] Vaxbox:
Looks like it will arrive tomorrow as promised!

Ordered 2h after presentation ending, to Germany, only Phone 8GB version.

DHL Express tracking was just updated. Now says:

Thursday, June 22, 2017	Location	Time	Piece

2	Processed at SZCZECIN - POLAND	SZCZECIN - POLAND	08:43	1 Piece JD01XXXXXXXX - IN TRANSIT
[OnePlus 5 Guides, News, & Discussion] OcazPrime:
I think so. When I ordered my 3t on December 22nd using PayPal I didn't get the thing until January 25th
[OnePlus 5 Guides, News, & Discussion] rav101:
Hmm in that case, if I don't get it by next week I might start looking at alternatives options. Maybe unlocked from O2 in UK or just reorder on card and see if that goes through?
[OnePlus 5 Guides, News, & Discussion] Vaxbox:
I also ordered via PayPal and my order payment status took like 4-5 minutes to update to paid. And my order got shipped on the same day and is now in transit.
[OnePlus 5 Guides, News, & Discussion] Saiger:
Ordered mine on 20 June with PayPal. Guess what it's still processing....
[OnePlus 5 Guides, News, & Discussion] DespairFactor:
I ordered with paypal and got it yesterday;)
[OnePlus 5 Guides, News, & Discussion] rav101:
That puts my mind at ease... Also because you're a great Dev :svetius:
[OnePlus 5 Guides, News, & Discussion] DespairFactor:
As soon as I have TWRP on my device I can start with AnyKernel:)
[OnePlus 5 Guides, News, & Discussion] DerekC:
Has anyone that ordered any accessories got their phone or have at least had their order dispatched yet?
[OnePlus 5 Guides, News, & Discussion] vimto25:
Seems that certain countries are getting there's and other countries aren't. The uk definitely isn't getting there's on time or at least being shipped on time. Which is a shame as I could of walked into the O2 shop today and picked 1 up. Bad service in my opinion only due to the fact oneplus should be straight up with all customers as they quite obviously have no devices yet in the UK distribution. Needless to say they may still arrive there today and be shipped for delivery 2mrw which will keep up with the delivery schedule we all have.
[OnePlus 5 Guides, News, & Discussion] Slavinkel:
Netherlands shipping

Same goes for The Netherlands I think. Ordered 5 minutes after launch event, only the phone.

Payed with PayPal. Still processing....
[OnePlus 5 Guides, News, & Discussion] vimto25:
Yes I also payed with PayPal although I don't think the payment is the problem. And the time of which people ordered is also not relevent as I ordered just after half way through the live stream when the website had changes as I guessed the code by typing all letters 1 at a time on me keyboard ?.

I think it's because they have no stock in certain country's distribution centers which mayeb out of there control but either way you look at it it's not a customer issue and we all purchased early to get it more or less the same time.
[OnePlus 5 Guides, News, & Discussion] latriche:
may the truck have enough fuel until tomorrow ........(France)
[OnePlus 5 Guides, News, & Discussion] deucalion0:
I paid with MasterCard in the Netherlands and payment was taken instantly and I'm still in processing. Does anyone know of a way to check DHL for a package by address, no tracking number? I'm trying to be optimistic and believe the OnePlus orders page is lagging with it's status. I'm starting to lose hope that I will receive the phone tomorrow as promised by the support representative.
[OnePlus 5 Guides, News, & Discussion] alukarulz:
I paid with Paypal when they showed the code. I live in SF. Still processing. hasn't even dispatched the phone. :( I don't even know if I will get it by friday.
[OnePlus 5 Guides, News, & Discussion] Slavinkel:
The OnePlus order page having issues is a possibility. I can remember from ordering the OnePlus 1 that the status was only updated from processing to complete. I hope the same is about the happen now.
[OnePlus 5 Guides, News, & Discussion] murdok83:
i ordered mine around 6pm on the 20th with the welcome bundle... i got the tracking number yesterday evening ... the DHL tracking site is still "waiting for pickup" since yesterday at 1pm
[OnePlus 5 Guides, News, & Discussion] NikWarlord:
I think paypal is not the issue, maybe they have shortage? :confused:

I mean its kinda strage. I ordered as soon as possible the 128gb model, no accessories. How hard can it be to pack and give to the courier?

Indeed, I still hope for a delivery tomorrow. :fingers-crossed:
[OnePlus 5 Guides, News, & Discussion] flame360:
Just got mine, ups delivered it. (Brussels)
[OnePlus 5 Guides, News, & Discussion] joergwrage:
Have you been informed beforehand and did the status on the website for your order change

PS: Ordered mine black one at 18:48 CEST and is still in processing (+ additional Dash Kit + Car charger)

Thanks

Joerg
[OnePlus 5 Guides, News, & Discussion] albireox:
I ordered it just after the code was available. I'm from Romania, the order still is in "processing". I just chatted with a guy from OP support. It seems to be a "slight" delay.

and...
[OnePlus 5 Guides, News, & Discussion] vimto25:
I contacted oneplus last night and assured me with apologies the phone is not at the warehouse to be picked up. He said when the devices are there at the warehouse they will be picked up the same day and shipped by the courier. And at this moment in time the courier is waiting for notification to pick the phone up. So I do believe the information is correct for everyone.
[OnePlus 5 Guides, News, & Discussion] deucalion0:
Thank you for that info it gives me more of an insight although it is bad news. I think I'll have to cancel my order as I leave my house on the 24th for good and I was banking on the 23rd for delivery.
[OnePlus 5 Guides, News, & Discussion] sille:
i got the exact same answer, just a copy / paste thing...
[OnePlus 5 Guides, News, & Discussion] albireox:
The estimation given to me was also 23rd. But I doubt it will arrive tomorrow since it doesn't even seem to be shipped.

---------- Post added at 11:31 AM ---------- Previous post was at 11:26 AM ----------

Yeah, the part with one by one inspection was fun though.
[OnePlus 5 Guides, News, & Discussion] Raystechworld:
I ordered just after event and with the welcome bundlenpaid by pay pal and still processing in the US state of Ohio I did a chat last night and was promised by the Rep I would have it by the 23rd I just don't see how makes no sense
[OnePlus 5 Guides, News, & Discussion] NikWarlord:
Just chatted with support, the guy told me it will be shipped TODAY (EU) and should arrive tomorrow as scheduled (Italy)/Monday at the latest. Really hope so. :fingers-crossed:
[OnePlus 5 Guides, News, & Discussion] Saiger:
So from what I've gathered in this thread, those who ordered right after the event will have to wait longer than those who waited an hour or so?
[OnePlus 5 Guides, News, & Discussion] flame360:
On the website it just says dispatched, delivery scheduled for the 23rd.

I didn't even get a tracking number
[OnePlus 5 Guides, News, & Discussion] albireox:
It usually takes some time (up to 24h) until the tacking number appears. But you can use the OP chat support to obtain it faster.
[OnePlus 5 Guides, News, & Discussion] reayard:
You can use your OnePlus order number (OPS0367XXXXXXXXXXXXXXX) on this page:

http://www.dhl.com/en/hidden/compon.../dhl_de_tracking/de/senderreferenz_dhlde.html

Put your order number into the reference field and set the first date to the 21st (but maybe also try the 22nd). This worked for my delivery to Germany.
[OnePlus 5 Guides, News, & Discussion] white43:
I ordered the 8GB/128GB at 18:10 on Monday 21st to UK paying by CC. No accessories.

Mine didn't show as shipped until last night at 19:10. However, nothing changed on UPS - just saying information received until 9:25am this morning, where it now says it has been picked up in Poland. I'm guessing a load of people will now see 'picked up'.

So with a bit of luck, that should be here tomorrow, within the estimated dispatch/delivery time.

EDIT : UPS are saying estimated delivery is tomorrow by end of day!!!
[OnePlus 5 Guides, News, & Discussion] mih3y:
is your shipping method PriorityGB? Also is the tracking number for ups your order number without OPS?
[OnePlus 5 Guides, News, & Discussion] white43:
Yes.

The tracking number is not the same is the OPS number. I logged into my Oneplus account, found the order and clicked on Tracking. It shows a different UPS number with a barcode.
[OnePlus 5 Guides, News, & Discussion] deucalion0:
Mine just updated to shipped out!!!!
[OnePlus 5 Guides, News, & Discussion] Raystechworld:
Has anyone in the US that purchased a accessory bundle received a shipping notice yet?

---------- Post added at 09:52 AM ---------- Previous post was at 09:52 AM ----------

Where are you located?
[OnePlus 5 Guides, News, & Discussion] mih3y:
Well in this case this whole thing is just a f*cking mess.
[OnePlus 5 Guides, News, & Discussion] Teren49:
Same as me. I talked to support via chat last night, and they gave me the DHL tracking number.

Marked as sent yesterday, today it has been processed in Poland, tomorrow I'll receive it in Spain (I got an SMS confirmation).
[OnePlus 5 Guides, News, & Discussion] deucalion0:
Thanks for this! My phone is in Poland!
[OnePlus 5 Guides, News, & Discussion] pernaculos:
Order at 18pm UK and support say there's a delay with carrier and they are trying sort things out. Bad publicity oneplus early drop event without preparation to deliver the phone in expected dates.

Still processing really disappointed.
[OnePlus 5 Guides, News, & Discussion] jemeljsh:
Still processing..

I was thinking that maybe it's processing because of OnePlus 5 Karbon Bumper Case which was at stock at that moment and is in the same order as op5 (128gb,8gb, midnight black), but my buddy who ordered almost at the same exact time (1min after presentation) has the same "processing" with estimate dispatch 21.06. and delivery @23.06.
[OnePlus 5 Guides, News, & Discussion] pernaculos:
Really people that order on the 21 have they phone already ship when orders like mine on the 20 are still processing.
[OnePlus 5 Guides, News, & Discussion] chrissss91:
Thanks, worked for me too, Order page says processing but DHL says it's in SZCZECIN - POLAND at 09:03 today
[OnePlus 5 Guides, News, & Discussion] mih3y:
Did you use full order number including OPS?

EDIT: this actually worked. My phone in Poland 7am today. There is hope that everyone who is stuck in "processing" will get it tomorrow.

Thanks
[OnePlus 5 Guides, News, & Discussion] nadejo:
all the time i was trying it with the numbers only but now i included the OPS and its working :)

page still shows processing. but i can see my device is in polland
[OnePlus 5 Guides, News, & Discussion] MasterDomino:
bought on 21st, estimated dispatch 22nd, and estimated delivery on 26th, what about this dhl tracking website?

6/64 im waiting ;-; wish its supported by devs here on xda :P might as well start learning C thanks to it.

edit: [MENTION=2698640]nadejo[/MENTION] what is your shipping method mine was PrioGB is it all from great britain for west eu?
[OnePlus 5 Guides, News, & Discussion] pep0te:
I am trying with mine but it says "Not found". What client number are you using? I ordered it 1min after keynote...
[OnePlus 5 Guides, News, & Discussion] rav101:
I'm based in the UK and ordered the 128gb version with Dash Charger (150cm cable) and Dash Car Charger via Paypal a couple of minutes after the code was announced (17:44).

I have been on chat this morning and got this response:

Not good to hear that there is a delay for holidays or that the device will likely be shipped in time for the 27th when general sale is anyway. It's annoying as it kinda defeats the whole purpose of an early drop especially when they are saying they can't promise for the 27th even then?!
[OnePlus 5 Guides, News, & Discussion] mih3y:
The expected delay is a copy/paste message. I got the same answer just now.
[OnePlus 5 Guides, News, & Discussion] Cave_diver:
Ordered it on the 20th right at the end of the launch event. The Oneplus site still says "processing" but the hidden DHL page (thanks for posting that link!) states they received the waybill information this morning.

So it's likely to ship today and it just might be here on the 23rd as promised. Not holding my breath though...
[OnePlus 5 Guides, News, & Discussion] LurknLoad:
I ordered an Early Drop 8GB/128GB with extra chargers & cables about 3 hrs after the launch event.

My order status is "processing". It said it would ship June 21 and arrive - in North Carolina - June 23.

I created a free account on June 21 at FedEx and checked the "delivery manager" section and saw nothing. Checking this morning, there was an entry made at 12:30am Eastern time. The entry indicates "label created", ship date = June 22, arrival date = June 26.
[OnePlus 5 Guides, News, & Discussion] nadejo:
Mine was prioGB aswell. but the device is in SZCZECIN - SLUBICE - POLAND
[OnePlus 5 Guides, News, & Discussion] mih3y:
By the way guys the DHL page says "Shipment information received" what this actually means is - Shipment information received means the seller has sent a request to the courier to arrange collection, the parcel has not yet been collected or received by DHL.

23rd they said. yeah right :))
[OnePlus 5 Guides, News, & Discussion] white43:
That was what mine said until 9.25am this morning. It now shows as picked up and scheduled for delivery tomorrow. Destination Southampton, UK. PriorityGB.
[OnePlus 5 Guides, News, & Discussion] nadejo:
same for me, it also shows a waybillnumber. and the information waas sent at 9 oclock. now its almost 12 and the page still shows processing and i got no mail yet. i think they got some issues on thair site
[OnePlus 5 Guides, News, & Discussion] mih3y:
but i guess for you status "	Shipment information received" appeared yesterday? So did it take a full day to change from "information received" to "picked up" ?
[OnePlus 5 Guides, News, & Discussion] white43:
I didn't get the tracking until 19:30 last night. I had to get that from the website. It changed at 9:25am this morning.

It went from "Shipment information received" to "Picked up" in about 14 hours.

Now, once I had the tracking number, the DHL site showed "Shipment information received" at 15:10 on the 21st.

Today, after 9:26am it showed "Shipment picked up" at 15:10 on the 21st and processed at 10:44 today.
[OnePlus 5 Guides, News, & Discussion] nadejo:
now it says shipped out. it was 18 houers on processing for me
[OnePlus 5 Guides, News, & Discussion] karpov92:
Ordered with early drop just after the presentation with priority shipping. Still in processing (estimated dispatch was yesterday 21/06), scheduled deliver for this friday, 23/06 (Norther Italy)
[OnePlus 5 Guides, News, & Discussion] Slavinkel:
What a joke. People who ordered right after the event are still waiting and those who ordered yesterday already received the phone or it is shipped out.

--

2 minutes after this message my order is dispatched. They are reading this messages.
[OnePlus 5 Guides, News, & Discussion] MasterDomino:
not really [IMG="screenshot"]https://i.gyazo.com/84cd7a198385bd785f53bbaeefca4344.png[/IMG], its kindof impossible to get the phone in 1 day cuz well best would be if i got it on friday but i dont belive that is possible or rather is has low chance to be true. exact date of order is Jun 21, 2017 06:22:58 PM
[OnePlus 5 Guides, News, & Discussion] croques:
Whoopeee!

DHL reported that your order(Order #OPS00797880xxxxxxxxx) is out for delivery on 2017-06-22 08:56:13.

(ordered on 20th at 20:20 UK time)