yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] pete_c:
I just recieved my "refurb" a day ago. It was made in OCT2007. The one I sent in was made NOV2007. My USB port went out a few months ago but I was able to use one USB cable. Initially (months back)I went to the local AT&T store and showed them the concern-they acknowledged it but said I could only get a refurb unit. I said I could live with one cable working. Most likely this one will go unless AT&T is refurbing them with new connectors (not sure). Just wanted to write that AT&T's service was good and the turn around time was one day for my refurb. They were pleasant to deal with.
[Tilt, TyTN II, MDA Vario III General] cyjeff:
Try this... works, for me, 9 times out of 10.

Cradle the Tilt. If Activesync tells you that you can't sync, go to Internet Sharing. Start the app.

Leave connected in Internet Sharing mode for 10 seconds.

Disconnect.

The USB port resets to Activesync and connects.

As a backup measure, restart the PC you are attached to.

This assumes, of course, that there isn't a hardware issue.
[Tilt, TyTN II, MDA Vario III General] DVS_WiNdz:
I only see three pins on the top row.. A, C and E...

did it fall out or something?
[Tilt, TyTN II, MDA Vario III General] DVS_WiNdz:
How do you guys with USB problems hardspl your TyTN IIs?
[Tilt, TyTN II, MDA Vario III General] yi3o8:
Suggestions...

So this problem has happened to me too.

Only I can still charge the phone with any cable. The only thing that doesn't work is activesync or a connection through USB like internet sharing.

Everything else is fine but (I assume) that one little pin.

What should I say to get a refurb? I am within one year of course, early Oct.

I have a feeling that my specific problem will get the runaround since they will call it damage (if I am honest and say a non-HTC cable is the probable cause) or they will tell me it is software. It could be software, but I have tried about 20 different things to get activesync working, and since it was working and randomly stopped and won't even internet share I have to assume it is the stupid weakly designed mini usb port.

Also, Kyphur suggests only changing a SPL with activesync customruu. So how would I switch everything back to normal? I have also done supercid.

At least I am fine for the most part and can use my phone without problems... (knock on XDA oak)

I could try to fix the pin, but if it breaks I will need more than wood to knock on.

edit: so ATW has posted a bad flash as a good warranty reason with the "red blue and green screen" - still, if someone wants to offer suggestions not mentioned in other threads I welcome them, and I could try a spl by sd card flash and find out if it works...
[Tilt, TyTN II, MDA Vario III General] GenVoss:
DIY Fix

After looking at the relatively simple disassembly (http://www.pdacenter.ru/razborka/razbor_htc_kaiser/), I decided that I have the technical know how to do the usb replacement myself (I am skilled with a screwdriver and soldering iron being an electrical engineer). The only problem is that the usb port on the kaiser is non-standard. Does anyone know where I can buy this part so I can install it myself? I would really hate to send it away (http://www.pocketpctechs.com/main.asp?unit=ATT_Tilt-974&area=repairs&item=75H00465-00M) and pay $75 in labor to install a $5 part that I could install myself. Thanks!
[Tilt, TyTN II, MDA Vario III General] GenVoss:
HTC8925ChargePort

So after some heavy googleing, I found that the part number for the miniUSB port (HTC8925ChargePort). They are wicked expensive (around $50) to buy. You would think that it would be a super cheap part for someone to manufacture. At $50, it's almost worth the extra $30 to send it off and have it done by a professional. I'll keep my eyes peeled, but if anyone finds a cheaper version of this part, please post it! Thanks!
[Tilt, TyTN II, MDA Vario III General] yi3o8:
update

I am sending back my phone that won't sync due to a problem with the USB port (was syncing randomly but stopped, and I couldn't get SPL back to factory - which I hope is not checked since I do have a valid reason for return).

So any electrical whizzes out there? I read some posts on 12v car chargers, http://xdaforums.com/showthread.php?t=277742, but for the hermes. I was wondering if the moto car charger I got with my tilt could be to blame due to the propitiatory HTC port? If that's the case, could an outlet adapter hooked up to the cigarette lighter allow me to use a normal wall charger? Would the power spikes from the car damage the phone?

After something fails, it kinda makes you paranoid about future problems :cool:
[Tilt, TyTN II, MDA Vario III General] neely30188:
UBS Shape on included charger

Newbe here so be patient. Just bought new AT&T Tilt yesterrday. The shape of the USB connector for both the charger and the data cables are the same, no flat side \__/ not |__/. This does not jive with descriptions here that the charger cable has a flat side |__/. The charger cable will move a small amount from left to right but really about the same as other devices. The data cable has one additional pin on the opposite side from the normal USB pins.

Can I use a standard USB 1 amp charger that I use for other devices on the Tilt.
[Tilt, TyTN II, MDA Vario III General] yi3o8:
most likely

I don't know why the port has a flat side, but the replacement phone I received has no visible holes in the plastic piece in the middle of the USB port. e.g. |-/ (the dash) Must be an upgrade.

I'm not an expert like many of the people on the site, but it seems to me that HTC cables fit snug while others have play. The charger will work, but I would be careful while using it. Mine lasted almost a year using a non HTC car charger, and it was most likely the phone. All in all, the USB port is fragile considering how much use it gets over the life of the phone. From now on, I'm going to try to minimize its use.
[Tilt, TyTN II, MDA Vario III General] frenchglen:
Has anyone heard of this general usb issue happening with the Hermes (TyTN)?
[Tilt, TyTN II, MDA Vario III General] UR2L8:
Saying it's fragile is a understatement! Haven't even had mine that long and that damn usb port is damaged due to the same as others here..poking the wrong hole with the damn stylus! Total pos design. And I thought the old Moto phones had bad connectors. Good thing ATT is willing to swap it out....but not without grief from their ignorant reps.
[Tilt, TyTN II, MDA Vario III General] br4nd0nh347:
I agree with you, I'm already noticing the port getting a little loose.

I don't feel like sending it away and I can do it my self. I might have to find that part or (I should throw this out there) has anyone tried putting in a standard FEMALE Mini USB B port into the phone?
[Tilt, TyTN II, MDA Vario III General] heavilyarmedgorilla:
Experienced the following problem myself:

- Windows wouldn't recognise the device when plugged into the computer.

- the device did charge when plugged into the wall or the computer.

This problem lasted for several weeks. Tried hard resetting the phone completely, reinstalling all the software, reinstalling Activesync, using different computers etc. Couldn't detect any damage / misalignment of the pins on the USB port. Decided to hang onto the phone (at least temporarily) and connect to Activesync using a cheap bluetooth adapter. A bit fiddly to set up but worked fine.

Immediately after doing this, the next time I charged it via USB connection to the computer, Windows recognised the device, and Activesync worked as expected.

Possibly complete coincidence, or perhaps some kind of obscure software issue? Either way, phone is working fine for now. The problem was somewhat annoying so I figured it may be worth reporting this here.
[Tilt, TyTN II, MDA Vario III General] mmone3:
Looks like there are USB ports on ebay from hong kong for $6.99.. Now the fun thing is using my works surface mounted soldering station.

Just search on ebay for "usb charger port 8925"
[Tilt, TyTN II, MDA Vario III General] Mare of Earth:
Another charging port replacement option I found when researching was this one:

http://www.cellulardr.com/Cellphone-Charger-Repair-Service.htm

Or just the part:

http://www.cellulardr.com/HTC8925ChargePort.htm

Kind of pricey, but if it works...

I personally decided "screw this" and bought myself a couple of spare batteries and a cradle/charger. My phone, after the dreaded "Half-Asleep-Pissed-At-Phone-Freezing-Tried-To-Reset-And-Missed-Reset-Hole" accident, will still charge, but with only one usb cable I own, and the headphones still work fine, but the plastic thing in the center that holds the pins is cracked and I don't want to screw it up further, so I am also going to experiment with the "3 way connector" that has the mini-usb port as well as the standard audio jack, and see if that will let my car charger work for emergencies only.

I bought a refurb to begin with (It was in incredible condition - still had all the original stickers on it) and so my 30 day warranty expired long ago.

Total cost for the batteries, cradle charger and 3 way connector was $41 and change with free shipping - cheaper than any of the connector replacement parts I was able to find, and this way I hopefully won't do any further damage to the port as it is (still functional, but damaged).

Next thing to set up - bluetooth sync. Then I am going to play with mini-SD flashing. Ultimate goal - not caring if the port is damaged because I never use it.
[Tilt, TyTN II, MDA Vario III General] nickd79:
Different variation...

Found this thread as a result of having USB problems on my Tytn II. The phone will charge and will sync with my PC, but won't recognise the bundled HTC handsfree kit. I'm reasonably certain it's not the handsfree (I've tried a different similar handsfree) so it sounds like it might be the USB port, only the pins at the bottom rather than the top that are shonky.

Just need to find a magnifying glass and I'll be trying to lever them up a bit...
[Tilt, TyTN II, MDA Vario III General] rubicant1982:
"Half-Asleep-Pissed-At-Phone-Freezing-Tried-To-Reset-And-Missed-Reset-Hole" accident

huh. thats funny because that is EXACTLY what just happend to me (& my 8925), luckily I was able to (in a quick fit of controlled rage) bend not the pins on the usb port, but metal rim of the mini-usb on one of my chargers, and it started charging agian. Wheeeww.. Time to put this baby on ebay stat!

I'll probably have to rig one of my car chargers also until I ditch this phone. real shame love the phone, but it just became a timebomb.
[Tilt, TyTN II, MDA Vario III General] erichodge:
will be replacing usb port after ordering one online on monday. will report details.... should be a fun exercise.
[Tilt, TyTN II, MDA Vario III General] pyraxiate:
Such an honest upstanding person you are. I bet you dont mention that in the listing......

I hate people who screw over other people.

Extremely distasteful. I hope the poor person who buys it will wind up here looking answers and find that you intentionally did it to them. At that point I hope since they had your address that they track you down and handle you in person.....
[Tilt, TyTN II, MDA Vario III General] Mare of Earth:
Update:

Well, got the stuff I ordered in yesterday.

Cradle with battery charger works great - it is a regular mini-USB but will connect to charge the phone if necessary.

The new batteries are holding charge better than my old one.

The 3-way adapter I picked up works great - allows me to use my car charger for emergencies, as well as allowing the use of regular headphones. It has the correct connector on it, so It fits much better than the regular mini-usb ever did.

Mini-SD flashing is soooooo much easier than USB flashing!

Haven't got bluetooth sync set up yet - but that has more to do with having misplaced my bluetooth dongle and not wanting to buy a new one when I have one - I just need to find it.

So..... - so far so good on the not using the charging port except for emergencies. Kind of wished I had thought to do this when it was new - may have saved the charging port some wear and tear.

(And, if anyone is curious - bought all my pieces from seller accstation on ebay. Free shipping and they shipped everything together. Just watch the prices - some things were listed under three different prices, depending on when they were posted up, and some of the bundles save $$ if you group them well - I went with the cradle with battery and then another battery - it would have cost more if I had gone with the cradle, then the two batteries together.)
[Tilt, TyTN II, MDA Vario III General] eveofrevolution:
USB Connection issue solved! for me anyway...

Thanks to all who have contributed to this thread!

I was on the phone with HTC, at&t, and Microsoft for hours trying to figure out why my 8525 wouldn't synch via USB, bt or IR. No combination of seetings, uninstall/reinstall, delete files, INFCACHE, etc, nothing worked. They were all stumped and now I have a warranty replacement (2nd this month, whitescreen killed the last one) on the way. Was using vp3g's at&t rom, and discovered flashing via microSD as a way to bring my device back to stock. I will never flash another way, it was so easy and stress free! (this was my 3rd flash)

So what fixed the connection issue? Well, I noticed some users posting about "sunken" pins, and indeed my pin A was too low. I carefully levered it up slightly with just the blade of an xacto knife, which worked wonderfully...except that I still couldn't connect. Then I tried wrapping some scotch tape around the outside of the connector to make it fit more snugly. It indeed felt nice and snug, but again, no dice. Finally, I used a plastic dinner knife to bend the connector out where the metal meets on the bottom. You know, where the metal wraps around and butts up against itself at the underside of the connector tip. I pushed it out about .5-.75mm, sort of expanding the connector, so it would fit well. Sure enough, my device connected right away. It seems I had both a bad cable and a bad pin. The cable is about 9 months old, and is the standard micro-usb that came with the phone, both sides slanted. I use it almost exclusively for charging, IS, and synching, so im not surprised it wore out.

Any suggestions on a replacement cable? Perhaps I should invest in a dock as well.

One more thing, connection settings:

on phone:

USB to PC "allow advanced functionality" checkbox, CLEARED

On PC:

"allow USB connections" checkbox CHECKED

"allow connections to one of the following" checkbox CLEARED

"this computer connects to" Automatic

"allow wireless connections while connected to desktop" checkbox CHECKED

Thanks XDA! :D
[Tilt, TyTN II, MDA Vario III General] ashmont:
A good repair place in London

Annoyingly my USB synching stopped working a couple of days before the warranty expired and I didn't really fancy trying to argue the toss with T-Moblie about whether it was my fault or not. I tried raising the pins as others have suggested but that didn't help. I went through all the usual things:

Used different cables

Rebooted phone and PC

Tried a different PC

Tried XP SP2 and Vista SP1

Checked and played with all the settings both on the phone and PC

I even tried hard resetting the phone in case something I'd installed conflicted and after many frustrated hours I had no joy. I did a Google on HTC Tytn II repairs and one came up in London near to where I live. I gave them a call and they said they could have the phone fixed in an hour if the mini USB port was in stock (which it was). Even better it was only going to cost £40. This contrasted to other places that wanted you to send the phone off for a diagnostic (usually paying a non-refundable fee for this) and then getting a quote which was likely to be £50 to £60.

Needless to say I took the phone in and in an hour's time it was ready and subsequent tests showed the USB synch issue to be fixed. The name of the firm is Turn On Your Mobile and I would happily recommend them.

On a different note I do wish the Tytn II design team would have moved away from the shared headphone/charge/USB port. It's not surprising they break given that having the headset plug sticking out of the phone when it's in your pocket must put strain on it over time. At least the Sony Ericsson proprietry connector (as much as I despise such things) doesn't strain the circuit board when you have head phones etc connected. It seems that the HTC version is the worst of all worlds ie no support for standard headphones out of the box and being prone to failure.

Cheers,

Ashley
[Tilt, TyTN II, MDA Vario III General] ashmont:
A possible clue to broken port

One thing I noticed after I had my USB port repaired was that when I plugged in the mains charger (not USB to PC) the screen switched on if it was off. I'm sure this had stopped while the port was broken. So if plugging in the mains charger doesn't activate the screen the chances are the USB port needs replacing.

Cheers,

Ashley
[Tilt, TyTN II, MDA Vario III General] mmone3:
I finally got around and changed my broken Kaiser usb connecter and I have to say it was a bear to do without good magnification equipment because the pins are so small. But after watching a few youtube videos about Surface Mount Soldering, I was ready... And now the pertinent is recovering very nicely.
[Tilt, TyTN II, MDA Vario III General] DavidMc0:
I just got very confused... my Kaiser's mini USB port happened to fail at the same time an SPL issue surfaced, so I've been trying to figure out why the USB port has been keeping me in bootloader & how the SPL issue stops my Synching & audio adaptor working! The SPL is now sorted (and the SPL issue was caused by Faulty USB port it seems), but synching and audio are still not working :(

This will be the second time I've had my Kaiser swapped out because of a faulty mini-usb port, and it's quite annoying. Only up side is that with T-mobile business you get a next-day swap out, so no waiting without a phone. I just hope the next one has a more robust USB port!
[Tilt, TyTN II, MDA Vario III General] So_BAD:
So, I'm not alone in this trouble.

My Tytn II, has 2 months of use, and suddenly not is recognized by OS (XP, Vista). But it is recharged when is USB connected, normally.

I double check Mini USB connector, and it seems normally, at visual. I'm covered by garantee by HTC Brazil, until 11/2009. Wow!

I hope that fix it free of charge quickly!

Sorry my poor, very poor english...

.

.

.

.

.
[Tilt, TyTN II, MDA Vario III General] sikarom:
Thanks to the members in this thread. I could pull the pins up and the device got recognized. Thanks a lot to XDA TEAM !!
[Tilt, TyTN II, MDA Vario III General] dancj:
I just want to double check that I understand what you're talking about here before do anything, so I've done a little picture (Attached).

In the picture I've done I've drawn a cross-section of the port from the side. Am I just bending the pins up a bit so they're not so snug to the 'tongue' - so I start with the picture on the left and wind up with the one on the right?

Thanks

Dan
[Tilt, TyTN II, MDA Vario III General] bravesparrow:
Please help

I am out of warranty and need to repair this problem.

Has anyone tried this?

David

HTC TYTN 2

Shipped WWE ROM
[Tilt, TyTN II, MDA Vario III General] Headroom:
Is there a test

I've also have the same problem with ActiveSync not connecting with my Tilt.

I was wondering, is a test or diagnostic you can run/check to verify you actually have a hardware problem (bent/loose/busted port). All I've read is about not being able to connect, but I would like to be able to determine is the port that need to be repaired/replaced. So...Is there such a test/diag?
[Tilt, TyTN II, MDA Vario III General] Headroom:
Now what??

I got a new 11 pin micro usb port on eBay ($9) and a local shop installed it ($15). Still no sync thru USB with ActiveSync.

So...now what???

I'd still like to know if there's a way to test the hardware to eliminate the possibility of software corruption/conflict.
[Tilt, TyTN II, MDA Vario III General] Headroom:
Update

Well...

I had faith that the new usb port was installed correctly, so I tried a Hard Reset.

That did it for me my mini usb port is working alright, my Tilt is recognized and syncs perfectly.
[Tilt, TyTN II, MDA Vario III General] bennyzhou:
test the USB connection in Bootloader.

Mine only works in SPL Bootloader, but not Windows Mobile
[Tilt, TyTN II, MDA Vario III General] chteh0721:
thank god this thread solved my headache. I'm still keep on blaming SPL, ROM never thought of this issue. Now i can sync my kaiser again
[Tilt, TyTN II, MDA Vario III General] bennyzhou:
how did you fix this problem?
[Tilt, TyTN II, MDA Vario III General] chteh0721:
one of the pin ( pin B ) bend together with pin C. i use a small clip manually adjust it back to the correct position and it solved my problems.

perhaps you can have a look on your usb port as well make sure it have 5 pins
[Tilt, TyTN II, MDA Vario III General] greywolf1965:
USB not responding

I must say a hearty thank you. I really thought that my Tilt was dead in the water, cant sync, cant charge until I read this thread.

Thank you to all for the good information. I am back up and running.
[Tilt, TyTN II, MDA Vario III General] clfosk:
For awhile now the usb port my tilt only worked with one cable and only in a certain position. It then stopped connecting to my computer and I tried flashing the rom and plugging it into different computers with activesync but couldn't get it to connect at all. I saw this thread decided to check out the pins to see if they could be the problem. I couldn't even see the pins! They were bent down into the plastic piece to the point where the plastic had grooves from where the pins were. I used a push pin to bend them all back up carefully and now any usb wire will work with my phone and it is a tighter fit then before. I also have no problems connecting to my pc now. Thanks guys.
[Tilt, TyTN II, MDA Vario III General] weasel5i2:
Here's a better idea: Buy one of those cheap HTC-compatible adapters on eBay for less than $15 and use the extUSB connector from it ;-)

http://search.ebay.com/search/search.dll?satitle=HTC+tilt+stereo+3-in-1
[Tilt, TyTN II, MDA Vario III General] weasel5i2:
HTC ExtUSB Connector

Mine broke too, the black plastic tongue came out completely. Luckily, I was able to superglue it back into place using a pair of very fine-pointed tweezers. This would be the third or fourth time I've had to mess with the connector port, either bending pins straight or gluing in that tongue.

One of these days I'll use the ExtUSB connector from one of the things I mentioned in my previous post (#64) and replace the bugger entirely. ^_^

--W
[Tilt, TyTN II, MDA Vario III General] greywolf1965:
USB not responding.

Well, now I am dead in the water. The little black piece came out and I have been unable to get it back correctly. Now, I have to wait to get the money together so I can send it to ppctech for repairs.

Will report back as soon as I get my phone back.
[Tilt, TyTN II, MDA Vario III General] oranges are good:
kaiser wont die!!

i've had my at&t tilt/kaiser for over a year, and it wont die. i shoved the port with the stylus early on and have to wiggle to make it work, then it got stuck at bootloader, then it just didnt do anything, so i though it was dead. i then saw the usb diagram and adjusted the pins so it would charge, and some pins are missing and whole right black peice is gone, with some pins just hangin there.

i belive the answer to all these problems for my case is the port, and how its a pos. htc needs to us the kind like on laptops, they dont wear out. but no matter what i do it keeps coming back from the dead. i also took it fully apart and have thrown it many times after the last time it broke.

oh and i just dont give a s$#t anymore so im going to attempt to waterproof it. i have a plan but any suggestions would be appreciated.