yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Questions & Answers] 0xTJ:
I'm not returning it, because my unit is not defective, and it's a great phone. Sure, it's not perfect, and the camera isn't that it was hyped to be, but it's still an amazingly snappy phone at a not unreasonable cost.
[OnePlus 5 Questions & Answers] djsubterrain:
You should have an option for not returning as that's the question you've asked.
[OnePlus 5 Questions & Answers] Hastaloego:
for design reasons '? really ? you guys need a kick on your head...
[OnePlus 5 Questions & Answers] llegioner:
I'm still testing my phone but for now, i'm really not impressed by the camera. After 7 years of using iPhone i finally decided to buy an Android phone. OnePlus 5 is a beast in terms of performance. But even my iPhone 6 can make better photos sometimes and video recording is all blurry and can't focus at all. If I keep OP5, i will keep it just for near stock android experience but i'm not sure yet. Maybe i will wait for Pixel 2 and hope for some reasonable price.
[OnePlus 5 Questions & Answers] paulyz:
returned, camera *****

other things ok
[OnePlus 5 Questions & Answers] white43:
Really? You guys knew what the phone was like before you bought it.
[OnePlus 5 Questions & Answers] geoff5093:
Agreed. I mean you saw what the phone looked like before you ordered it...
[OnePlus 5 Questions & Answers] llegioner:
No i didn't know that the camera can be so bad i. I can't record any video without having focus issues. Even the code was Clearer Photos but it's not the case at all.
[OnePlus 5 Questions & Answers] erkkiboy83:
im very happy with the phone and camera. However, I came from the Honor 8 to this one, so the upgrade was extreme. And both cameras on this phone seem to be working extremely well after the update released yesterday(or saturday?). with that said video recording might still need some tweaking in 4K mode without using a stabilizer:D aside from that, i have no good reason to return this phone.
[OnePlus 5 Questions & Answers] roba93:
i don't know why people are bashing on the phone for terrible photo's? especially after the update from yesterday the phone makes pretty good images. would love to know a phone which has a better one under 500 euro's :)
[OnePlus 5 Questions & Answers] casual_kikoo:
Seems people was expecting a true DSLR camera on a 500$ phone. Come on people, think about yourself 10 seconds please.
[OnePlus 5 Questions & Answers] roba93:
true .. funny thing is, the camera will probably get alot better after a couple of software patches.

So if your that irritated by the * bad * camera get yourself an S8 bloatware phone for just 800$ :D
[OnePlus 5 Questions & Answers] casual_kikoo:
Totally agree :D !
[OnePlus 5 Questions & Answers] tristaoeast:
+1
[OnePlus 5 Questions & Answers] worldsoutro:
I think its more that OP made the camera a big selling point. I never really expected it to be as good as the Pixel or S8 but more about a step below. This camera seems to be much much worse than what people were expecting

I hate Samsung and would never buy a galaxy but I have to admit with recent deals, the S8 would be a better phone to buy
[OnePlus 5 Questions & Answers] casual_kikoo:
Yeah, I agree with you when you say that they made their selling point on the camera. But don't forget the fact that it can change a lot with software update, and maybe we are only at the beginning of a great journey with it. Look, already an update yesterday.

With every iteration of OnePlus, I think it was like this: many updates. to improve software sides of components.
[OnePlus 5 Questions & Answers] paulyz:
s7 edge
[OnePlus 5 Questions & Answers] namartlu:
submitted an RMA already, Wifi hotspot issue w/ Echo Dot music playback...
[OnePlus 5 Questions & Answers] roba93:
I had An s7 before the op5 and most definitly its slower/worse battery/camera slow as hell. So sorry but no lol
[OnePlus 5 Questions & Answers] Webern:
You expected a lot of comments from people who are happy with and are not returning their phones in a thread about returning phones? Why?
[OnePlus 5 Questions & Answers] alukarulz:
OnePlus confirms the Jelly Effect. They haven't responded after that.
[OnePlus 5 Questions & Answers] Ankit Kabeer:
I'm gonna return it in a week. And reorder in Hope of getting a unit which doesn't have scrolling issue. If I get this problem again I'll try to get used to it
[OnePlus 5 Questions & Answers] a g bell:
I don't have the scrolling issues but l think the op response to the issue was stupidity at best don't treat your customers like idiots.

---------- Post added at 12:59 PM ---------- Previous post was at 12:57 PM ----------

I am going to complain to op that l don't have the jelly feature.And see what bs they come up with.
[OnePlus 5 Questions & Answers] Ankit Kabeer:
That's gonna be awesome
[OnePlus 5 Questions & Answers] 2015Ducatimulti:
I don`t have the jelly effect or anything else, only the camera issue, I can zoom in 2x with the OP5 and do the same with my S8+, and the picture from the S8+ is so much better, and it was not low light shot either, it was regular outside shot and I had both with the same settings on both phones, so its kind of disappointing, I was wanting to really keep the OP5, but since I originally trade in my note 5 and only paid 450.00 out of pocket for my S8+ unlocked USA version from samsung.com, the OP5 has to go back.
[OnePlus 5 Questions & Answers] androidbuff123:
Returned mine. Display is really terrible. After using the S8+, I can't settle (no pun intended) for something that has such horrible display. Also, the phone feels a bit cheap in the hands. The S8+ (barring it's own issues) does have a premium look and feel.
[OnePlus 5 Questions & Answers] jxordan:
My brother's OP5 doesn't seem to have the scrolling issue but the main reason we're keeping it over the S8 is the screen. Not only is the screen on the S8 more prone to impact but a replacement costs 200-250 whereas non curved screens are typically around $100. He also doesn't use the camera much. My primary complaint on the OP is the front facing camera on Snapchat makes your skin look all smooth and fake. My pixel actually has some detail to it funny enough. On the actual camera app the rear cameras are close enough where I wouldn't mind using the OP5 in daily use

My other brother needs a new phone too but he lives on Snapchat (he's 16). Probably gonna get him a pixel
[OnePlus 5 Questions & Answers] rouyal:
I wish OnePlus still sold the 3T. It was rock solid and just about all issues ironed out.

The jello effect is bothering me, and also the loose fitting buttons. I'm going to return in about a week, and rebuy either 2 months from now when they smooth out and perfect the assembly, or I may wait for the 5t. Maybe I'll try to find a used 3T.
[OnePlus 5 Questions & Answers] cheesechocolate:
I probably am.

It's a great phone no doubt but I don't think it, with the complete package, the OnePlus service, the mild GPS issues; I don't think this phone or at least my unit justifies $540.

Having said that, I might buy again in a few days once they sort some of the issues. I just can't let the fifteen day window pass and then be stuck with hope being my only recourse.
[OnePlus 5 Questions & Answers] flexte:
Definitely personal preference. I didn't buy the s8 because of the cheap plastic feel. The oneplus feels and looks better to me. Still return2it though haha.
[OnePlus 5 Questions & Answers] dgardel:
I agree with you!!!
[OnePlus 5 Questions & Answers] DerFremde:
I was really unhappy with the camera and returned it.
[OnePlus 5 Questions & Answers] Lt.Tealc:
Submitted RMA for refund they they asked me to ship it to Acer repair center, is this normally I expected to ship it to them directly. Anyone dealt with them before.....
[OnePlus 5 Questions & Answers] User422:
Isn't the S8(+) extremely fragile? I've heard that it's the most fragile smartphone yet.

My brother bought an S7 edge and the glass was damaged from the inside just by turning the phone around(!).

And the S8 is claimed to be even more fragile.

But I've never seen an S8 and don't know anyone who bought it. I don't intend to convince you of staying with OP.
[OnePlus 5 Questions & Answers] white43:
Unhappy with the camera, the software is awful.

Unhappy with the jelly screen effect - I just couldn't UNnotice it after I realised it was there.

Battery performance sub par with bluetooth and Huawei watch

Returning - Huawei Mate 9 Pro(my previous phone) is better.
[OnePlus 5 Questions & Answers] Eric214:
You should build your own phone. I think you will be happy then. :)
[OnePlus 5 Questions & Answers] white43:
No need for that comment. It's not like I've ranted about the phone constantly is it?

I was a massive fan of OnePlus until this.

I'll wait for the Nokia 9 or Mate 10.
[OnePlus 5 Questions & Answers] Ankit Kabeer:
Is there really two types of OnePlus 5

With and without Jelly effect
[OnePlus 5 Questions & Answers] pro4ever:
i paid o2 for the device in full can i take it back? also i have unlocked bootloader ?
[OnePlus 5 Questions & Answers] worldsoutro:
Wait, how were you a massive fan of OP but hated the software? It's been the same with slight improvements
[OnePlus 5 Questions & Answers] white43:
The camera software.
[OnePlus 5 Questions & Answers] flexte:
Google music bug and no OK google when the screen is off.
[OnePlus 5 Questions & Answers] androidbuff123:
The S8 is actually surprisingly strong. I can't speak for others but I once flung the phone on to hardwood and there was no damage at all. It is true that the screen is more easily scratched than others before of gorilla 5 being softer than it's pedecessors.

Overall I would say the S8 has a strong and durable build quality.
[OnePlus 5 Questions & Answers] DoobyDroid:
If your still in your 14 days from purchase yes can exchange or refund , prob best relock bootloader although I took mine back that was really booting for exchange and guy didn't even turn phone on just give me new one , ?

---------- Post added at 02:25 PM ---------- Previous post was at 02:16 PM ----------

Seems to be a lot of issues coming to light ,ie screen, camera , WiFi , Bluetooth , list goes on most of which can be addressed in updates , so with only till next Sunday to decide if I want to keep it after already having to exchange my first 1+5 due to random re booting my replacement seems to be ok , I'm tempted to take back and exchange for different device all together as I'm paranoid now with all these issues , please someone tell me I'm wrong I want to like and keep 1+5 think I need convincing all will be good eventually ??
[OnePlus 5 Questions & Answers] cheesechocolate:
If you still have the fifteen day window left, it's good to return it. Once you've done that, keep checking the forums and all and when things seem alright, then order a new one.

That's what I'm doing
[OnePlus 5 Questions & Answers] pro4ever:
gonna take it back and get a full refund ps how to lock bootloader
[OnePlus 5 Questions & Answers] DoobyDroid:
Theres guides in the relevant threads on how to relock I'm sure

---------- Post added at 02:45 PM ---------- Previous post was at 02:37 PM ----------

Unfortunately I can only return and exchange for different device as it was a gift so if ask for refund will not come to me direct , and theres not much In the £513 price bracket in 02 to exchange for without going down in spec , or adding £ for a G6 or S8 that I'm not prepared to do G6 2017 price 2016 specs , S8 just hate lagwizz and wouldn't pay extra £200-300

Some new Sony phones in Sim price range just hate that old candy bar style they just can't seem to move away from , looks like 1+5 is a keeper and hope they address the bugs soon ??
[OnePlus 5 Questions & Answers] tj_f:
Any update on the GPS connectivity and accuracy?
[OnePlus 5 Questions & Answers] marra2:
You get 14 days to change your mind, I'd get another phone in store though as refunds can take 28 days ! Thinking about this myself as I like the Sony xz premium , shouldn't like it but I do ha.
[OnePlus 5 Questions & Answers] androidbuff123:
Anyone else notice the screen is a dust magnet?
[OnePlus 5 Questions & Answers] ram4ufriends:
Yes it is, very irritating...
[OnePlus 5 Questions & Answers] socali:
I really didn't want to return, but my eyes could not handle the scrolling stutter in Firefox and the jelly scrolling in Chrome.. I hope they'll release an updated version with kinks fixed.
[OnePlus 5 Questions & Answers] worldsoutro:
I am returning it. OP didn't properly qa this product and are not being honest about reported issues.

They also hyped up a camera that is just ok
[OnePlus 5 Questions & Answers] BoboBrazil:
Same here the jelly screws with my eyes and gives me headaches. I hope they fix this in a future version, but went back to my OnePlus One for now.
[OnePlus 5 Questions & Answers] namartlu:
They got my phone back on Friday and I gave my money back this morning, nice!
[OnePlus 5 Questions & Answers] nds850:
Probably won't send mine back but I'm curious about one thing. Is it possible to send back even though the charger and cables have been unpacked and used?

Must all the plastic protection films need to be included?
[OnePlus 5 Questions & Answers] cheesechocolate:
Returned. Loved the phone. It could be the perfect phone for me if only Oneplus didn't screw up on those small little details.
[OnePlus 5 Questions & Answers] alukarulz:
How do you guys even see the jelly effect. I don't notice anything.
[OnePlus 5 Questions & Answers] worldsoutro:
Agreed! There seems to have been an oversight of basic qa.
[OnePlus 5 Questions & Answers] BoboBrazil:
Good news is if they fix the jelly issue that might make them go to 1440p panel since they will have to buy new panels.
[OnePlus 5 Questions & Answers] pro4ever:
All packed ready to go back. gonna purchase a 3t instead
[OnePlus 5 Questions & Answers] a g bell:
Just giving mine a clean there is no way l am returning this phone. Because someone tells l must see something that is only CLEARLY visible when recorded on another device.Sorry but not down grading for this and l think that anyone that does should of bought an iPhone just my opinion ?
[OnePlus 5 Questions & Answers] cloudx720:
Same it's all in people's head to be perfectly honest.

---------- Post added at 10:43 PM ---------- Previous post was at 10:41 PM ----------

Bad move.
[OnePlus 5 Questions & Answers] Elsydeon:
So for those that did a return, after you start the RMA, did you just immediately ship out the phone on your own dime? It says that they're now awaiting my phone at their warehouse, but does somebody email you first with an approval? Also how do you get a pre-paid shipping label, do I need to contact them directly for a chance at that?
[OnePlus 5 Questions & Answers] socali:
After submitting RMA Service Request you need to wait for approval email. Then, you need to wait for shipping label email to put on the box. I'm still waiting on the label, but due to the holiday probably the phone will have to sit in the box one more day..
[OnePlus 5 Questions & Answers] BoboBrazil:
They don't send out shipping labels in the us. You pay for shipping back, but can get refunded by PayPal after.
[OnePlus 5 Questions & Answers] tdelet:
Keeping it. Coming from a Nexus 6P and a 5 before that.

Rooted, this is an excellent phone. Happy with the camera - the zoom is excellent and the fact that aptXHD is built in along with bluetooth 5, 8gb of RAM, gorilla glass 5? No brainer. Keeping it without a doubt. I've never seen any kind of jelly effect.

I wouldn't mind hearing OP say that the phone is "unofficially" water resistant, just for piece of mind. If it is.
[OnePlus 5 Questions & Answers] Elsydeon:
I've seen a few people mention that they did get one, even in the U.S., so it might be a matter of having to ask for it directly and then hoping and praying.
[OnePlus 5 Questions & Answers] BoboBrazil:
Maybe you do have to ask for one then, because they have never sent me one.
[OnePlus 5 Questions & Answers] ram4ufriends:
Did you get return shipping refund from PayPal? Did you have to submit a claim?
[OnePlus 5 Questions & Answers] BoboBrazil:
You have to submit the request through PayPal. They ask for a copy of the receipt.
[OnePlus 5 Questions & Answers] ram4ufriends:
You mean we have to submit phone return request through PayPal? I submitted RMA through OnePlus....
[OnePlus 5 Questions & Answers] BoboBrazil:
I think so, I'm not sure how that works in your case. Try to submit a claim through PayPal and it should give you an option for return shipping refund. Only if you paid through PayPal.
[OnePlus 5 Questions & Answers] Elsydeon:
You can RMA through OnePlus, but you do need to have paid for it originally using Paypal to qualify for return shipping reimbursement. If you paid using Paypal, there's a link under the transaction log that lets you start a Return Shipping On Us request. Luckily I did myself, so I guess I'm covered either way even if OnePlus doesn't volunteer to pay for return shipping.
[OnePlus 5 Questions & Answers] socali:
Thanks for the clarification and paypal tip!
[OnePlus 5 Questions & Answers] worldsoutro:
Your ok being lied too?
[OnePlus 5 Questions & Answers] Elsydeon:
So I just received an email regarding my RMA from Acer, who seems to be the one that handles OnePlus warranties and returns. I asked through OnePlus chat if this was the confirmation email to go ahead and ship the phone out, and they confirmed it is. Also tried to ask them if they could provide a pre-paid shipping label, and they said that the Acer return center's return shipping policy was "self return", meaning I have to cover the shipping cost back. I mentioned that I was disappointed to hear that, and the rep in turn said that if I provided them with the shipping invoice, that OnePlus would reimburse the shipping cost. So I guess that's an avenue for people to chase if they didn't pay through Paypal, and had to pay for shipping upfront.
[OnePlus 5 Questions & Answers] cheesechocolate:
Back to iPhone 5s and Moto E after returning the Oneplus 5. BTW, Inverted my iPhone 5s and I can see the jelly effect.

---------- Post added at 11:32 AM ---------- Previous post was at 11:11 AM ----------

Bestbuy is giving S8 with $200 gift card i.e. a net cost of $524. That's a pretty good deal IMO.

That being said, I'm probably still gonna go back to OP5. Loved that phone. Just need to lay my hands on a unit without any hardware issues.
[OnePlus 5 Questions & Answers] DoobyDroid:
I'm ignoring the criticism and moaning about the device and keeping it , since getting my first handset exchanged at 02 I've had no issues there's bound to be a few units that have issues , like me I just got it replaced 14 days is long enough normally to see if any issues arise my orig was re booting and i exchanged for new one Same manufacture date ! All seems good but bound to be a few that have issues can't expect every 100'000 units to all be perfect my advice if in doubt and within your 14 days get a exchange or if you dislike that much get your $ back before it's to latest , I will personally persevere and watch it develop let's face it without spending £200/300 more there ain't alot that can touch it
[OnePlus 5 Questions & Answers] a g bell:
So you saw a massive difference ?
[OnePlus 5 Questions & Answers] DoobyDroid:
Over my first device yes this one performs flawlessly no issues what so ever ?
[OnePlus 5 Questions & Answers] a g bell:
glad to hear l am not the only one with a phone that works well though l was the only one in the world judging by all the jelly trolls in here
[OnePlus 5 Questions & Answers] woundman:
I'm keeping my oneplus 5. I've set my oneplus 3t and oneplus 5 side by side and haven't noticed a difference in scrolling. Not sure what all this drama is about. Seems oneplus is getting tons of hate.
[OnePlus 5 Questions & Answers] BoboBrazil:
If you don't see it consider yourself lucky and enjoy the phone. For those of us with units that have it, web browsing is unusable.
[OnePlus 5 Questions & Answers] spunnies:
Thinking of returning not for the reasons discussed on this thread. But because of performance issues. Oneplus 5 (64/6) keeps restarting itself (multiple times a day) which is non-sense.
[OnePlus 5 Questions & Answers] woundman:
Yeah, mine is smooth as butter. I'm sorry if you're having issues, I would be upset too and frustrated. Guess I'm just lucky. >.>

---------- Post added at 06:42 AM ---------- Previous post was at 06:42 AM ----------

If your phone is restarting constantly, do a factory reset. If that doesn't work, you most likely have a defective motherboard.
[OnePlus 5 Questions & Answers] snippem:
Returned my op5 but only to get a replacement.

Seemed they where out of black on the ring around the camera.

Hoping to get my replacement device soon.

Verzonden vanaf mijn iPad met Tapatalk
[OnePlus 5 Questions & Answers] jayb222:
The screen protector is. Take it off and the screen feels better plus no more dust magnet.
[OnePlus 5 Questions & Answers] 4RM4N1:
do you mean the "scratch" on the camera ring? I also have that. First of I thought I made it with my usage.
[OnePlus 5 Questions & Answers] moe18:
The jelly effect on mine is minimum, sol I'll keep mine, manufacturing date 17/6/17 64gb one
[OnePlus 5 Questions & Answers] snippem:
With the op5 I had it is not a scratch it is more like they run out of paint to make the whole ring black.

Keep in mind there is one obvious scratch in the middle of the ring on the top.

This is the NFC antenna.

Verzonden vanaf mijn iPad met Tapatalk
[OnePlus 5 Questions & Answers] gee2012:
Delete
[OnePlus 5 Questions & Answers] eddyz:
returning mine and going back to my pixel XL.
[OnePlus 5 Questions & Answers] jxordan:
Mine came with some paint missing around the camera too. Not as bad as yours though
[OnePlus 5 Questions & Answers] yubimusubi:
I'm keeping mine also. Coming from a Nexus 6, the only thing I miss was the front stereo speakers (even though the faded in and out on low battery). The speaker on the​ OP5 seems to get a lot of praise though.

I accidentally dropped my phone in water 2 days ago... Like completely submerged. I dried it off and it has been running fine since. I know an internet anecdote is not the same as an "official" statement :)

No jelly here either... The only problems I've had with this phone so far have been very minor.
[OnePlus 5 Questions & Answers] fracman:
Just shipped back today. Loved it but I always sell them after a while and was afraid of this thing having no resale value. Back to Pixel XL.
[OnePlus 5 Questions & Answers] spielnicht:
Returning mine this week and going with a Galaxy S8+. I was contempt with my OP 3T and I wish I hadn't sold it to get the 5. Primary reason for me returning it is the horrid auto brightness control. Not sure why, but it's always favoring the lowest brightness setting. Manual override always reverts back to auto and I don't feel like disabling auto brightness completely to "live" with the phone.
[OnePlus 5 Questions & Answers] Cozmo85:
Update today seems to have fixed this for me.

I switched from an s8 to the oneplus. The oneplus is so much nicer on everything but the camera. Dont notice the lower res screen at all.

Not to mention the s8's software is a mess.