yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Guides, News, & Discussion] cronicx:
Should arrive Hamburg on 24/06/2017, i have an agreement with DHL so i can pick it up at the office at Saturday :)

Friday, June 23, 2017	Location	Time	Piece

5	Arrived at Sort Facility LEIPZIG - GERMANY	LEIPZIG - GERMANY	22:27

1 Piece

4	Departed Facility in SZCZECIN - POLAND	SZCZECIN - POLAND	17:31

1 Piece

3	Processed at SZCZECIN - POLAND	SZCZECIN - POLAND	17:31

1 Piece

2	Arrived at Sort Facility SZCZECIN - POLAND	SZCZECIN - POLAND	16:19

1 Piece

1	Shipment information received	SZCZECIN - POLAND	07:59
[OnePlus 5 Guides, News, & Discussion] davisd16:
Ordered within the first two hours:

June 21 - Estimated Dispatch

June 23 - Actual Dispatch

June 26 - Estimated Delivery

Will update.
[OnePlus 5 Guides, News, & Discussion] nadejo:
update:

Jun 23, 2017 08:06 pm Departed Facility in POZNAN - POLANDDHL Express POZNAN - POLAND

Jun 23, 2017 08:05 pm Processed at POZNAN - POLANDDHL Express POZNAN - POLAND

---------- Post added at 23:50 ---------- Previous post was at 23:46 ----------

OMG update:

it just arrived to LEIPZIG - GERMANY 23:39

im so tempted right now
[OnePlus 5 Guides, News, & Discussion] jemeljsh:
Estim. Dispatch - 21.06.2017;

Actual dispatch - 23.06.2017

Estim. Delivery - 26.06.2017.

:good::good:
[OnePlus 5 Guides, News, & Discussion] Baldesarra:
[MENTION=8361487]cronicx[/MENTION] when you go to your DHL tracking site. What estimated time of delivery do you have?

Because mine arrived at Leipzig too and I'm from Dortmund. Estimated time of delivery is June 26th..but I want it on Saturday like you do :)
[OnePlus 5 Guides, News, & Discussion] nadejo:
im from stuttgart, estimated time is 26.6 but tomorrow maybe its already at the packing station near to my town so i can pick it up tomorrow. i've red it costs extra if you want dhl to deliver it on saturday but you can pick it up by your self. my device is in leipzig aswell.
[OnePlus 5 Guides, News, & Discussion] Mania626:
From supposedly receiving this thing today, now is the 27th ,and I order it about 5 min after the code was released, unbelievable!!!! :confused:
[OnePlus 5 Guides, News, & Discussion] FUEL_13:
Did you have updates from FedEx? Mine is just showing left FedEx facility in CA since 7pm yesterday. Also showing estimated delivery on 6/26
[OnePlus 5 Guides, News, & Discussion] More Work?:
I'm in the same boat. People thousands of miles from LA received their phones yesterday while I live about 300 miles out and my phone is coming on the 27th according to Fedex.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
It gets cold up there. Those canadians need it more than we do
[OnePlus 5 Guides, News, & Discussion] stalecheetos:
Nope still nothing in FedEx delivery manager besides other packages I ordered.

EDIT: I had something to do so I couldn't follow up earlier, but I have connected again with support and they were able to get me a tracking number. It still does not show up on my FedEx Manager but it also has not shipped yet. Now showing delivery on the 27th...
[OnePlus 5 Guides, News, & Discussion] cronicx:
Est. del. date is 26/06. You have to enter the support chat on oneplus, ask for saturday pickup, they can edit the shipment. If the package arrives Dortmund tomorrow, you can call DHL Hotline and there you can ask to set a time for pickup at the office.

I did that and the DHL guy said that i can call again tomorrow if the package is in Hamburg.

Thats it.
[OnePlus 5 Guides, News, & Discussion] nadejo:
are you sure they have to edit it? because there should be no issue when picking up the package. and if they edit it, am i forced to pick it up?
[OnePlus 5 Guides, News, & Discussion] cronicx:
Im not 100% sure about that, the DHL Hotline said that i have to contact oneplus first. I also asked for saturday delivery, maybe he got those mixed. But anyways you have to call DHL Hotline tomorrow so they can sort this one out to be picked up, ask them :)
[OnePlus 5 Guides, News, & Discussion] KamilKiri:
Can you imagine that phone shipped from my country went to another one? I mean...wtf?
[OnePlus 5 Guides, News, & Discussion] zwhohebe:
Same here. Super disappointing. Only thing that really stuck out to me is looking at my checking account, the actual money was not withdrawn until yesterday the 22nd even though I ordered straight after the "show". on the 20th. I can see this being done purposefully regardless of their 2 day shipping promise to stagger demand. They did us dirty...
[OnePlus 5 Guides, News, & Discussion] yubimusubi:
Have you never ordered anything from Amazon? Most retail companies don't charge until they actually ship.
[OnePlus 5 Guides, News, & Discussion] zwhohebe:
Youre in WA and Im in MA yet our delivery ETA is the same from the same city of industry... this is a conspiracy i tell ya.

---------- Post added at 01:13 AM ---------- Previous post was at 01:09 AM ----------

That makes sense of course however, the charge went through on the 22nd, yet its shipping today. Heres a concept, how about processing the payment on the day it was ordered? Listen, all in all this is only a phone, but my first experience with 1+ and its not their first rodeo. They need better communication or transparency.
[OnePlus 5 Guides, News, & Discussion] mick454:
No I don't think. They withdrawn my account 2 days ago and my order is not shipped yet

---------- Post added at 01:32 AM ---------- Previous post was at 01:21 AM ----------

Yeah you're right. Worse than a poor communication, they lied to me at 3 times, telling I'll receive my order later the 06/26...

So, to withdraw my bank account they're fast, but for ship my order it's another story
[OnePlus 5 Guides, News, & Discussion] martinezma99:
Money taken out of my account on June 20th and still no phone. ?
[OnePlus 5 Guides, News, & Discussion] nadejo:
wow it lloks exactly the same at my end :) it seems our devices are shipped at the same time. last info was 23:39 aswell (leipzig)
[OnePlus 5 Guides, News, & Discussion] martinezma99:
We are still getting the phone within a week. One Plus problem was over promising and under delivering. All they had to do is say a week and then ship the phones early.
[OnePlus 5 Guides, News, & Discussion] biglilsteve:
Exactly. Just like they did with the OP3...it arrived much earlier than promised.
[OnePlus 5 Guides, News, & Discussion] nadejo:
update Processed at LEIPZIG - GERMANY 03:31

its about to start heading to the final dhl station nearby :) and ill pick it up.
[OnePlus 5 Guides, News, & Discussion] L22EEW:
Update:

Order date: Jun 21, 2017 03:54:40 AM

Attempted to cancel order: Jun 21, 2017 08:30 PM (via chat, plus via the cancel button)

-----------------------------

Estimated despatch: 23.06.17

Has it been despatch? No

Still showing as processing.

Today's date: 24.06.17

Exactly 3 days ago I tried to cancel order, but was advised "order has been processed to warehouse" surely my order ain't sitting in a warehouse for 3 days???

View attachment 4191631
[OnePlus 5 Guides, News, & Discussion] DesertVelo:
I signed up for FedEx updates so I was being notified by FedEx and OnePlus. I do have to say OnePlus sent me an email when the device was out for delivery and when it arrived. They received the feed from FedEx.

Sent from the singletrack...
[OnePlus 5 Guides, News, & Discussion] OcazPrime:
quite annoying that I didnt receive my device today, i thought id get to mess around with my OP5 today rather than wait until next monday when i have lots of stuff to do. Gonna have to use my 3t that day i suppose. Was hoping id have my 5 set up by then and have it broken in and gotten a good bearing on how well it handles my apps.
[OnePlus 5 Guides, News, & Discussion] Flint2:
Update Order status Shipped Out

USA 128Gb purchased just after first batch sold out.

Original estimated dispatch date 26/6

Estimated delivery date 30/6

Shipping method standard (I thought priority was not free)

New level of trolling, now clicking on Tracking button, even if tracking number displayed, message is 'No tracking info is available at the moment.

We are awaiting for tracking info from carrier. Please check later.'

Of course entering the number in USPS site give no result
[OnePlus 5 Guides, News, & Discussion] Tweezydak1d:
Sooooo I ordered my phone right after the keynote then later in the day I ordered a car charger and cord. Well long story short some how my accessories were shipped with the shipping label my phone was supposed to be shipped with. No idea were my phone is.
[OnePlus 5 Guides, News, & Discussion] nadejo:
it seems im getting my device today. as the distance from my hometown to leipzig is the same as the distance from leipzig to poznan poland.

the ride from poznan to leipzig took 3 and a half hours.

it got processed in leipzig at 3:30 am so i think it should arrive at 7:00 at the local dhl station. so it might ship today as here in germany it seems dhl is shipping on saturday aswell.
[OnePlus 5 Guides, News, & Discussion] KamilKiri:
[MENTION=2698640]nadejo[/MENTION] - Where are you from? The same for me, processed in Leipzig at 3:30 but the thing is I'm living in Cracow-Poland and the another thing is that we have weekend so DHL not working as on normal day. ;)
[OnePlus 5 Guides, News, & Discussion] nadejo:
they are shipping but only till 4pm. im from stuttgart germany my phone came from poland. i dont understand how they could mess this up. why they didnt ship you a device from poland in first place. and why do we have the same date of arrival. it would be so stupid if your phone came from poland to leipzig. maybe the truck forgot to drop it at your local dhl spot. i dont understand this whole mess. it doesnt make any sense to me.

my last hope is that there is no other station my device will process other than my local dhl station. and at 9 am it should be on its way to my door
[OnePlus 5 Guides, News, & Discussion] digitalbreak:
I ordered mine on the 20th morning and got it delivered on the 22nd! Loving it so far!
[OnePlus 5 Guides, News, & Discussion] nadejo:
update: just called dhl, they said it gotta get trough customs in leipzig. And there is no way it will ship today. nvm
[OnePlus 5 Guides, News, & Discussion] TheDarkDefender:
Same here
[OnePlus 5 Guides, News, & Discussion] evert:
Is yours actually on the road? Have you checked at DHL?
[OnePlus 5 Guides, News, & Discussion] kboya:
For those waiting in the UK, my "held" shipment waiting in the East Midlands had been processed and left the facility around 0500 this morning
[OnePlus 5 Guides, News, & Discussion] Blueblob:
UPS... Why did they choose UPS... New scheduled delivery date : Monday

Envoyé de mon Nexus 5X en utilisant Tapatalk
[OnePlus 5 Guides, News, & Discussion] nadejo:
its strange that my device is at customs of leipzig when it comes from an european region (polland) its possible that the product source is GB after all. maybe it was sent from GB to polland as mentioned in the first mail (prioGB) and maybe it changed the tracking number when it came to europ as GB isnt in europe anymore. that would explain why its hanging at customs in leipzig since 6 hours. (Zoll)

i hope they dont need me there to open the package, and oneplus handed all needed papers and is aware of customs check in leipzig

---------- Post added at 08:54 ---------- Previous post was at 08:53 ----------

what did it say in the first mail priogb or priopl?

---------- Post added at 08:56 ---------- Previous post was at 08:54 ----------

im pretty sure people who have prioGB like me will have issues. never then less i think anybody who ordered the device at launch will recieve it at least monday
[OnePlus 5 Guides, News, & Discussion] Blueblob:
Coming from Poland (PriorPL)

Envoyé de mon Nexus 5X en utilisant Tapatalk
[OnePlus 5 Guides, News, & Discussion] kboya:
[MENTION=2698640]nadejo[/MENTION], the UK is still part of Europe (and long may it continue.)
[OnePlus 5 Guides, News, & Discussion] nadejo:
This is what i mean. it didnt make a stop at leipzig because its main source is polland, which means the device already went from gb to polland and made a stop at the dhl customs in laipzig befor you ordered the device. any one who have priogb has to wait for the customs check at leipzig. thats also the reason why some people from polland have priogb and thair devices leave polland go to leipzig and come back to polland. this whole mess is only due brexit hahahaha :D

---------- Post added at 09:11 ---------- Previous post was at 09:08 ----------

they left europe

---------- Post added at 09:12 ---------- Previous post was at 09:11 ----------

then i dont understand why it still goes out to germany in your case.

because im from germany and the first station where the device started shipping to me was polland
[OnePlus 5 Guides, News, & Discussion] kboya:
[MENTION=2698640]nadejo[/MENTION] it hasn't happened yet!

Anyway, your package doesn't appear to have been to the UK.

The devices we're waiting for in the UK all originated from the continent.
[OnePlus 5 Guides, News, & Discussion] nadejo:
this is what i mean prioGB

i called dhl this mornign. my package is at dhl customs leipzig(zoll)

they said it will arrive at my door on monday
[OnePlus 5 Guides, News, & Discussion] Blueblob:
Poland ---> Germany (Koeln) ---> Belgium

It seems usual for me. Just to moving from international parcel to another one and go to a national parcel. The mess is in Brussels...

I don't understand, why not DHL [emoji80]

Envoyé de mon Nexus 5X en utilisant Tapatalk
[OnePlus 5 Guides, News, & Discussion] nadejo:
i guess depending on what courier, it will mess at different locations. its leipzig for DHL and i guess Brussels for UPS. so you are not better off with DHL. they have to check it at customs anyways
[OnePlus 5 Guides, News, & Discussion] Blueblob:
DHL can deliver on Saturday, if I remember well and I had better experience with them :)

But maybe my package is at a pickup point and waiting to be scanned to update server (and not just an automatic update seeing the mess with SLA) But I'm dreaming :fingers-crossed:
[OnePlus 5 Guides, News, & Discussion] nadejo:
ive called them this morning at 7am they said my device is at customs dhl in leipzig. and it wont deliver today. as it takes to long there. but ill get it on monday :)
[OnePlus 5 Guides, News, & Discussion] Blueblob:
I guess we have to move on and wait Monday :)

Have a good weekend [emoji106]

Envoyé de mon Nexus 5X en utilisant Tapatalk
[OnePlus 5 Guides, News, & Discussion] nadejo:
yes, thank you have a nice weekend! :)

---------- Post added at 09:55 ---------- Previous post was at 09:48 ----------

oneplus live support is offline for some reason, i wanted to ask if they can charge me for customs service while shipping

---------- Post added at 09:57 ---------- Previous post was at 09:55 ----------

i will contact oneplus and ask if they included Delivery Duty Paid label.
[OnePlus 5 Guides, News, & Discussion] biohaz55:
Incorrect..... we are still in Europe and will be until at least March 2019! We are in the process of leaving.
[OnePlus 5 Guides, News, & Discussion] nadejo:
yes but it already affects shipping and so on thats what i mean

---------- Post added at 10:04 ---------- Previous post was at 10:02 ----------

anyone else stuck at:

Processed at LEIPZIG - GERMANY

?

thanks
[OnePlus 5 Guides, News, & Discussion] biohaz55:
No it does not.... everything stays exactly as it was until the time when we actually leave.
[OnePlus 5 Guides, News, & Discussion] kboya:
[MENTION=2698640]nadejo[/MENTION] it really doesn't affect shipping already (and many of us hope it never will). Please stop this misinformation.

Our devices originated on the continent just like yours.
[OnePlus 5 Guides, News, & Discussion] Dns94:
Yeah, its the same here, I would not place my bet on Monday tho. Btw did you also use Poste Restante at Strømstad?
[OnePlus 5 Guides, News, & Discussion] nadejo:
ive asked oneplus they said there will be no extra payment neccessary. :) pew

---------- Post added at 10:22 ---------- Previous post was at 10:21 ----------

ok sry. but i remember it affected the price of oneplus3t
[OnePlus 5 Guides, News, & Discussion] kboya:
[MENTION=2698640]nadejo[/MENTION] that was due to the drop in the GBP after the Brexit vote. Nothing to do with shipping or a change in customs relations with Europe.

All the op5s are already in Europe and being sold within the EU. Therefore, you will not have customs issues or have to pay import tax.
[OnePlus 5 Guides, News, & Discussion] dansou901:
Seems mine will arrive only on Monday... For everyone having there phone shipped through Cologne DHL facility: even if it arrived there yesterday, they couldn't ship it out due to traffic issues.
[OnePlus 5 Guides, News, & Discussion] Baldesarra:
Yes. Stuck at Leipzig since 3am. A few other people who ordered from Germany are stuck at Leipzig, too.
[OnePlus 5 Guides, News, & Discussion] Baldesarra:
Sorry for double posting. Can't add picture on xda labs.
[OnePlus 5 Guides, News, & Discussion] MrPepperino:
I think they dont deliver on saturday. Thats would be the problem
[OnePlus 5 Guides, News, & Discussion] TwinAdk:
I'll just repeat myself here.. Attention to the part about the inaccurate status from Oneplus (this is how all tracking number generation is done..). And this is a why the number is given by chat support and not via the website - because the number is irrelevant before DHL /UPS /etc picks up the package.
[OnePlus 5 Guides, News, & Discussion] jemeljsh:
My order left Leipzig 10hours after it was received there.
[OnePlus 5 Guides, News, & Discussion] Me Gusta:
I'm from the Netherlands. My order departed from Leipzig this morning at 3:30 am
[OnePlus 5 Guides, News, & Discussion] AndroidGX:
Should receive mine this monday also (through DHL, from Poland initially) :good:
[OnePlus 5 Guides, News, & Discussion] mick454:
My comment about customer service at the end of my last chat:

"Again... Joy told me the lies that his company told to say. So, she was great for doing her job but sadly, the speech was the same for every time I contacted your customer service. I have not problem about that but this speech was lies... why keep saying that my order will arrive on Monday while it's not shipped yet? It's not realistic. I rated this chat as good, because Joy was polite and do a good job. But if I have to rate your customer service in general, I'd rate it as bad"
[OnePlus 5 Guides, News, & Discussion] evert:
I used http://posterestantestromstad.no :)
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
$5 discount emails just arrived for the shipping delays. On a future purchase of course.

Friends,*

We’ve received a tremendous response from all of you for our new flagship the OnePlus 5. We owe much of this success to our engaging community.

With every new flagship launch, we allocate our resources with a positive goal in mind. With the launch of OnePlus 5 this was no different, but the response exceeded even our most optimistic goals. Because of this volume, the original ETA *of your order is delayed for 1-2 business days.

Customer Support is working closely with Logistics to keep a close watch and will keep you posted in case there are any further changes.

Our team is working hard to deliver the device so that it gets to you as soon as possible. We truly apologize for the delay and hope you would bear with us and love OnePlus 5 when it is delivered to you. We deeply value our customers and would like to give you a $5 coupon, which will automatically be added to your OnePlus account in 5 business days.*

Thank you for your understanding and continuous support. If you have any further questions please contact OnePlus Customer Support at anytime.

Best Regards,

OnePlus Customer Care
[OnePlus 5 Guides, News, & Discussion] martinezma99:
One Plus just changed my tracking from USPS to FedEx. Still Monday arrival.
[OnePlus 5 Guides, News, & Discussion] FUEL_13:
Mine made it to Denver, now it's just sitting there, "not scheduled for delivery." ?
[OnePlus 5 Guides, News, & Discussion] Hench666:
i ordered mine shortly after the keynote. mine has "shipped" but fedex only shows a pick up late on thursday with no other updates. oneplus shows a delivery date of yesterday, fedex shows monday. funny part is i also ordered one for my wife a few hours after the keynote and it arrived yesterday. both have accessories, the only differences are time ordered and one was the 6x64 gig the other was the 8x128 gig. its BS that they do a first in last out delivery method!!!!!
[OnePlus 5 Guides, News, & Discussion] MasterDomino:
well mine for example did this , i just guess they have to send it thru sorting facility and dhl has it in liepzig, soo its just generally here to split, makes no sense, but everyones' packages are sent as international, even for guys inside Poland. Don't even have ETA yet :/
[OnePlus 5 Guides, News, & Discussion] :
Yeah mine was stopped in Leipzig on Thursday because of technical issues (with DHL Express sorting facility). And because they don't ship on Saturdays (at least if you don't pay 10€) it will arrive on Monday.

Very Poor service for such a big company like DHL, they just leave it untouched til Monday even if they were paid to deliver on Friday.

It's my second time receiving something via DHL Express and the second time they sucked badly.

But it's not OP to blame for
[OnePlus 5 Guides, News, & Discussion] L22EEW:
Just got off the chat with OP. Stating my estimate despatch date was yesterday.

Their response:

"Please check your email from time to time, for tracking number"

They were unable to provide me with a definite despatch date........ :confused:
[OnePlus 5 Guides, News, & Discussion] Tweezydak1d:
My original tracking number I was given for my phone arrived yesterday but in the package was accessories i had purchased that had an original ship date of 6/27 then this morning the tracking number for my phone changed. I called one plus and they told me there's no way it changed and they don't see it in their system. This is friggin awesome.
[OnePlus 5 Guides, News, & Discussion] FUEL_13:
Well since they promised 24 hour dispatch and 1-3 day delivery. If they missed their dispatch they should have paid for weekend delivery.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
$5 USD off another order doesn't make it better for you? They sent me that for the order that arrived on time and the one that just got handed to fedex last night. That means our Canadian friends who got overnight delivery from LA and got the phone Wednesday got the $5 discount coupon as well
[OnePlus 5 Guides, News, & Discussion] FUEL_13:
And they sent that a day after it was supposed to be delivered.
[OnePlus 5 Guides, News, & Discussion] cronicx:
5€ coupon.. come on.. Real customer support should add the delivery on saturday option - should be less then 5€ .. And then we were all fine.
[OnePlus 5 Guides, News, & Discussion] FUEL_13:
Yep, or they should have done that in the beginning when they didn't get dispatched on time.
[OnePlus 5 Guides, News, & Discussion] xxxxchrisxxxx:
Mine was due to be delivered on Friday but knowing I would be unavailable I logged on and changed my delivery to Monday. This was accepted.

I've just had an email telling me that the parcel has been delivered (I'm away for the weekend) along with the name of the signee who I'm guessing is my neighbour.

So much for changing delivery date.

I then almost immediately got an email with a €5 off voucher.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
They spent more on people refusing packages because the cancel button was "broken" than anything. I'm sure I'm not the only person who tried to hit that button and got no response. Maybe next time they won't blow me off when I try to cancel 2-3 days before they stick a label on the box.
[OnePlus 5 Guides, News, & Discussion] Vaxbox:
Got mine finally!

Was at my local hub since yesterday noon. I called the DHL Express hotline and the guy told me it wasn't flagged for Saturday delivery's by the sender. WTF? So I just drove to the hub and picked it up. Not 30 mins later I had my phone. I could've just picked it up a day earlier but didn't know.

This is for Germany. Maybe it helps someone.