yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Guides, News, & Discussion] reffu:
OnePlus site still says processing, but Fedex has label created under the "My Calendar" section. Unfortunately, the label was only created last night at 10:45, so estimated delivery isn't until Tuesday (6/27). I'm not that upset over the package taking a week to get here, but it's a little disappointing that OnePlus estimated Friday and then Live Chat even said it will get here Today, when I asked about it, only to find out it's not getting here till next week.
[OnePlus 5 Guides, News, & Discussion] en_be:
Already unhappy..

Jun 20, 2017 - order placed within first 30 minutes after launch

Jun 21, 2017 - Estimated dispatch

Jun 23, 2017 - Estimated delivery

It only left warehouse today at 12.00.. will be delivered on Monday 26th in northern Italy...

ok, expedite shipping was free, but still is not a good start.
[OnePlus 5 Guides, News, & Discussion] qasq:
i'm still at processing. i'm from Poland, 300km from wearhouse, i ordered 2min after press conference... it's friday 14:10 here.
[OnePlus 5 Guides, News, & Discussion] sgtEN3RGY:
Northern Italy too.

Estimated dispatch - Jun 22

Still processing... come on OP
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
They should upgrade these delayed orders to Saturday delivery. But they won't. I hope they are super delayed and out of stock for next weeks orders also.
[OnePlus 5 Guides, News, & Discussion] :
Should have arrived today but unfortunately shipment is on hold in Leipzig Airport due to "technical issues". Now scheduled for Monday ?
[OnePlus 5 Guides, News, & Discussion] sgtEN3RGY:
So.. what I'm getting from this is that there's a delay in shipping especially for those who ordered the bundle or some sort of accessory with the phone? Or it's just random idk..
[OnePlus 5 Guides, News, & Discussion] qasq:
Essentials are here, so everyone, have a nice weekend, while all your neighbours will already have theirs...:

(10:39:58)	XXXXX XXXXX: Or this is because I ordered the bundle aswell?

(10:40:30)	Honey: Thank you for that question, Bartosz. About that, yes that would maybe the factor why your order is still processing. But you can be assured that your order has already been processed.

(10:46:16)	XXXXX XXXXX: Will this happen today?

(10:47:52)	Honey: About that, Bartosz. I'm afraid that this will not happen today. I hope you understand.

So yeah, you wanted full packet, you'll get nothing.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
US shipping seems more delayed than international shipping. More people in canada and overseas seem to have them at least dispatched. The US orders are taking forever just to hand to FedEx. Luckily they managed to get all the Canadian orders handed over from LA for overnight express delivery. OnePlus really wants to keep out Canadian brothers and sisters happy
[OnePlus 5 Guides, News, & Discussion] Chrizzter:
Would be great if they'd do that, I mean, they claimed 1-3 day shipping... gonna contact them and give that Idea a try..
[OnePlus 5 Guides, News, & Discussion] mick454:
So tired to seeing this screen :(

Customer service says it'll be shipped today, tomorrow or Monday... They didn't take any risks in their speech

Ships to France
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
It's a great idea but try not to waste to much time because they will say no. They have no authority to do anything.
[OnePlus 5 Guides, News, & Discussion] dentalexel:
how do you reach them to cancel the order if it's not delivered on time

I just want to cancel it if it's not delivered today. Won't be here after today for a while
[OnePlus 5 Guides, News, & Discussion] Flint2:
One of the thousands clickbaits..

Stay tuned on XDA, no need to visit other sites https://xdaforums.com/oneplus-5/how-to/oneplus-5-unlock-bootloader-flash-twrp-t3624877

(If you understand chinese maybe you can root it)
[OnePlus 5 Guides, News, & Discussion] ginbo:
My Oneplus 5 is delivered, to Hungary! ?
[OnePlus 5 Guides, News, & Discussion] c057a:
Spoke to customer service and this is what they said: "We understand that you’re excited to receive your order and experience OnePlus 5. However, the volume of orders that we anticipated was nowhere near the actual volume that we have right now, and for this reason, you might not be receiving your tracking information on time since there is a delay in updating the system. We assure you that this will not affect your order’s estimated time of arrival."

So, basically they didn't make enough. Odd as I ordered almost directly after the order code was announced to be able to pre-order. First sign of supply issues. :confused:
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Sorry but customer service is clearly not able to do anything for us in any way. All they say is RMA...

---------- Post added at 06:13 AM ---------- Previous post was at 06:10 AM ----------

Supply and Logistics. They are not using FIFO thats for sure based on this thread and the US orders at least. My orders placed 5 minutes apart and dispatched at least 24 hours apart. I'm in southern California so they put mine on the back burner
[OnePlus 5 Guides, News, & Discussion] BirdBert:
Yeah my order now is on the way from Poland to Karlsruhe /Germany :) estimated delivery date was today, but in DHL it is on Monday.

On oneplus website is still processing and no SMS from DHL.
[OnePlus 5 Guides, News, & Discussion] Poli169:
Mine shows at sorting facility but wont be delivered until Monday. Called Fedex they said its in a shipping container that will not be sorted until Monday. I asked if there is a way for me to pick it up or have it delivered they said no because Opo authorized two day delivery only. This is why i dislike ups and fedex they're to the dot on delivery dates. Post office will deliver up to saturday and will deliver sooner if they receive it sooner then delivery date.
[OnePlus 5 Guides, News, & Discussion] raing:
this is crazy. i ordered the phone on the 20th, as soon as announced, and I ordered a welcome bundle yesterday. The welcome bundle was shipped today and so was the phone. Welcome bundle via FEDEX with fedex tracking ETA stating 06-26. Phone was shipped via USPS and has no ETA at all. So much for delivery on the 23rd... I'm in US, NJ and phone was shipped from CA.
[OnePlus 5 Guides, News, & Discussion] KamilKiri:
Woman from DHL just confirmed that I will receive the phone on Monday...what the hell, they can send the phone to other country faster than inside of it... I haven't been so pissed in a long time.

Loooong two days of waiting coming. ;)
[OnePlus 5 Guides, News, & Discussion] rfs0123:
Oneplus 5 Delivery Update

Has anyone seen any activity regarding their order since placing it on the 20th? Mine still says processing although it's supposed to be delivered today. Thinking they may have been overwhelmed a bit.

rfs
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Don't feel so bad. They do the exact same thing here. I'm 100 miles away from the phones in the USA and they sent it from here to Canada on launch day by overnight delivery. My phones didn't even get a shipping label printed for 2-3 days.
[OnePlus 5 Guides, News, & Discussion] jeebuspwnz:
I ordered just after the launch on the 20th and got an estimated dispatch of the 21st and estimated delivery of 23rd. My order still shows estimated dispatch of 21st, and has gone no further. I'm in Southern California.

Admittedly, I'm disappointed.
[OnePlus 5 Guides, News, & Discussion] C3C076:
My colleague just got one right now. 8GB/128GB version. Bratislava, Slovakia. (it went from Poland via Germany).
[OnePlus 5 Guides, News, & Discussion] Mrphtn:
same here, i ordered just minutes after launch and my order is still processing.... Maybe because i ordered the accessories bundle, which i believe is low on stock
[OnePlus 5 Guides, News, & Discussion] rockafellor:
Just received mine via UPS in Vienna, Austria :victory:

Ordered 4 hours after the livestream ended.

Oneplus5 8GB version + black silicone case.
[OnePlus 5 Guides, News, & Discussion] SamuelBegui:
For anyone curious, here is my current status. Living in the US, it's pretty much the same across the board.

https://coolbean.es/FGzMV

https://coolbean.es/n6HZo

https://coolbean.es/DeByh

Very confused which date it will be delivered by, most likely than not it's going to be delivered on Monday.
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
How much did you get for yours 3t
[OnePlus 5 Guides, News, & Discussion] jeebuspwnz:
I didn't order the bundle...just the 6gb phone. Also of note, my coworker ordered the exact same thing as me, approximately TWO HOURS after I did. His shipped yesterday.
[OnePlus 5 Guides, News, & Discussion] Vaxbox:
Mine arrived at the nearest Hub around 3h ago but haven't left there yet. ETA delivery is still today at the end of day it says. 4 pm here now. Maybe it will arrive in the next 1-2 hour? Who knows. :)
[OnePlus 5 Guides, News, & Discussion] panart:
It was about 4 months old, in excellent condition with 3 cases, i asked for 330 euros, had 2 serious potential buyers, sold it to the smartest one who wanted to meet immediately for 320 euros.
[OnePlus 5 Guides, News, & Discussion] TwinAdk:
Wow I'm sorry - det er da super træls!!
[OnePlus 5 Guides, News, & Discussion] SysAdmNj:
Hasn't helped, tracking takes me to http://tracking.oneplus.net/

I dont get a url with a tracking number at the end

As of now my status is still Shipped Out and no tracking number, live chat is clueless, they keep saying I will get notified with tracking number is released by courier. Anybody know what else I can try to see where my package is? Today is the estimated delivery date by the way.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
LIFO and farthest distance is shipping first. I'm screwed because Im right next to the warehouse and I ordered right away. I will not feel bad refusing the packages at all.
[OnePlus 5 Guides, News, & Discussion] Lt.Tealc:
Logged into to FedEx again and it showed 2 labeled created by onplus, looks like I might get 2 devices even though I only ordered 1 and no access. Will see.. weird anyone else?
[OnePlus 5 Guides, News, & Discussion] panart:
YES, finally status changed to "shipped out", a day late (estimate was 22 June). No email received yet, but they most probably used UPS, if i'm lucky i might pick it up on Monday, otherwise will be out for delivery on Tuesday.

Edit: i clicked on "tracking" below my order and got the tracking # in url, it's UPS and status is "label created".
[OnePlus 5 Guides, News, & Discussion] xdarndph:
OP's new FOCUS should be no more development of phones until you can fix, manage, and improve your internal infrastructure and customer service. PERIOD. :cool:
[OnePlus 5 Guides, News, & Discussion] TwinAdk:
Way too harsh comment in my opinion - chill :good:
[OnePlus 5 Guides, News, & Discussion] hatyrei:
I'm so pissed right now. I was gonna surprise my boyfriend. And yet this sheety and messy dispatches still exists. ? Eta: June 26
[OnePlus 5 Guides, News, & Discussion] SysAdmNj:
So live chat finally got me a tracking number, only to find out scheduled delivery date is Monday 6/26 now while it still says a delivery date of 6/23.

Whats the return policy on these devices? Do you have a certain return period?
[OnePlus 5 Guides, News, & Discussion] MrMeeseeks:
14 or 15 days from delivery. Or you can refuse the package.
[OnePlus 5 Guides, News, & Discussion] cronicx:
Maybe i have some interesting news for ppl who live in Germany.

Destination: Hamburg

est. delivery date by op: 23/06

est. delivery date by dhl: 26/06

This is caused because op did not added the option for delivery on saturday. I entered the chat and asked for pickup on saturday on the DHL office in Hamburg. After a few minutes and explaining why i want the order on saturday, i got an edit on my order.

So the real news is: The support can edit your order and processing - they can tell DHL to pickup your package by yourself - on saturday.

So maybe thats an option for all people who wants to get their phone on saturday. I have to prove this after i got a new tracking no.

Edit: Called DHL, pickup is possible, but i have to wait for arrival in Hamburg. If the package with arrive tomorrow, i have a chance to pick it up at the office.

Greets, cronic
[OnePlus 5 Guides, News, & Discussion] xdarndph:
Or you're way too sensitive. Different viewpoints I suppose... :rolleyes:
[OnePlus 5 Guides, News, & Discussion] MrMeeseeks:
You think that's harsh. You wouldn't want to know what I had to say to their pathetic customer service. This pre launch was garbage, at least for us in the US.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
Hello! :good:
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
I agree they botched this launch. I have 1 that may be delivered on time and 1 that definitely wont be delivered on time for orders placed minutes apart. What are the pros and cons of refusing to sign for the package and doing a RTS compared to accepting delivery and then initiating an RMA? I'm 99.9% sure just refusing the package is the fastest and easiest way to get a refund.
[OnePlus 5 Guides, News, & Discussion] flaviopereira:
Just got my OP5 6/64, in Porto, through UPS. Everything went as planned :)
[OnePlus 5 Guides, News, & Discussion] SysAdmNj:
Ok thanks, because at this point not happy about the mix up and not ready to give up xposed yet :D
[OnePlus 5 Guides, News, & Discussion] FUEL_13:
Same for me, one says delivery today the other Monday. The Monday one had been picked up by FedEx, the other is still just created.
[OnePlus 5 Guides, News, & Discussion] white43:
I notice you've only appeared on this forum over this issue?

Hmmm, in my opinion, nothing is broken. They are still doing a good job for a relatively small company that is still growing.

There's what, about 20-30 of you here who haven't received your phones on time? There's probably 100's if not 1000's where this is working and they've gotten phones today.. When things don't work, people are vocal, but those who are angered shout the loudest. Those where things work tend to be content and don't say a lot. This doesn't represent a completely broken company as you argue.

I've said it before, you're not waiting WEEKS, it's days.

OP do need to perhaps revise their estimated times - but then again, they probably weren't expecting to have been massively overwhelmed at being the most popular phone this year?

It's not like you'll never get your phone and you'll wait weeks and week to get it, like perhaps the old days. This will be a few days delay and you can still get support to talk to you about it.

It's frustrating yes. But saying a company should stop development because of a few delivery/dispatch issues? I don't think so.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Nothing listed on the FedEx tracking mentions if a signature is required. The guys in the US that got them delivered already did you have to sign or did they just leave the package?
[OnePlus 5 Guides, News, & Discussion] xdarndph:
I like your attention to detail, now use it to further enhance the situations that deal particularly with you. And I didn't say stop development, I said "no more development of phones UNTIL (that's the keyword, Mr. Detail)", which you, and your attention to detail and all, should be coherent enough to translate the rest of my statement's association with the previous that you so clearly misstated. You should then find that my statement's conclusive purpose is to highlight their lack in the ability to effectively perform an early drop, which they decided upon themselves and not was the demand of the public. It's also evident that this has happened before, so this is not their first rodeo, unlike my so defined appearance here today. So, you see. Not only did I surface, but I did so for a cause in which you completely neglected because of your LACK of attention to detail. :cool:
[OnePlus 5 Guides, News, & Discussion] stooyleown:
thought about refusing also
[OnePlus 5 Guides, News, & Discussion] white43:
There was no need to get stroppy mate. I was just pointing out a few things!

Ok Mr Detail. If you knew this about this dire company, why did you buy their phone? Seems to me you should have gone with Samsung?
[OnePlus 5 Guides, News, & Discussion] gkarthik16:
I'm in Atlanta, USA. Ordered on launch day (Tuesday June 20) at 4 PM EST. Had the phone in hand today morning (Friday June 23 8:30 AM EST).

Note: OnePlus never updated the shipping status on my order page. It was stuck at 'Dispatched' and I had to contact the support team to get the tracking number.
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
okay let me guess you got your phone already, pretty much all of America hasn't gotten theirs. Bro you got your phone go to a different thread
[OnePlus 5 Guides, News, & Discussion] xdarndph:
I'm a mild mellow gent, no stroppy included. ;)

And my knowledge of their lack to perform under pressure wasn't made aware until after my order failed to meet it's deadline, courtesy of the OP online community.

And a Samsunk, I'll pass, but thank you for your recommendation. :cool:
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Here is the info I found to answer my own questions I asked a little earlier.

https://oneplus.net/support/answer/what-happens-if-my-parcel-is-returned-to-warehouse

Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to warehouse. Once we received your returned parcel we will then process a refund to the original account used to purchase the item(s). If you have any questions, please do not hesitate to contact OnePlus Support.

https://oneplus.net/support/answer/what-should-i-do-before-i-sign-for-your-parcel

I just hope the driver doesnt just leave it at my door. Plus who knows with OnePlus if whats even written is the policy. It listed orders as being able to be cancelled as long as the cancel button appeared. Everyone who hit that button within a few hours knows that was 100% wrong.
[OnePlus 5 Guides, News, & Discussion] yubimusubi:
Out of curiosity was yours through FedEx? And did your FedEx tracking update?

I'm hoping mine is just a case of missed scans (the only update was "Picked up" from yesterday afternoon) and that it'll get here today, but not holding my breath...

Also someone else asked earlier, but did you have to sign?
[OnePlus 5 Guides, News, & Discussion] white43:
Nope, mine is stuck in Germany!
[OnePlus 5 Guides, News, & Discussion] Flint2:
Good opportunity to sign the Book of Complaints and Suggestions

https://forums.oneplus.net/threads/join-the-oneplus-ama-oneplus-5-edition.554111/
[OnePlus 5 Guides, News, & Discussion] cherritaker:
Great news guys fedex and oneplus both told me they wouldn't deliver till Monday. Just checked my tracking again to my surprise is out for delivery. Now I'm anxiously waiting for its arrival I got the welcome bundle with it and car charger
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
What state? I'm in CA and mines out for delivery as of 8am
[OnePlus 5 Guides, News, & Discussion] GeorgeOSbeta:
Out for delivery today! CA Oceanside

I'm from Oceanside, CA and it's out for delivery today too! Woot woot. I chose a fedex drop location, so I'll pick it up after work.:cowboy:
[OnePlus 5 Guides, News, & Discussion] nadejo:
update : my device doesnt seem to ship closer to me(im in stuttgart germany) but further away from me at each process. what the hell is going on?

you can check the distance of each region to stuttgart and you´ll see what i mean

Jun 23, 2017 01:58 pm Processed at POZNAN - POLANDDHL Express POZNAN - POLAND

Jun 23, 2017 01:41 pm Arrived at Sort Facility POZNAN - POLANDDHL Express POZNAN - POLAND

Jun 23, 2017 11:56 am Departed Facility in SZCZECIN - POLANDDHL Express SZCZECIN - POLAND

Jun 23, 2017 11:56 am Processed at SZCZECIN - POLANDDHL Express SZCZECIN - POLAND

Jun 23, 2017 08:50 am Processed at SZCZECIN - POLANDDHL Express SZCZECIN - POLAND
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
Lol my bad.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Nice I'm just a little south of you
[OnePlus 5 Guides, News, & Discussion] GeorgeOSbeta:
Cool. Man love your bike. Wish my wife would let me ride again haha :good:
[OnePlus 5 Guides, News, & Discussion] nadejo:
mine was priogb aswell but its shipping from poland
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
My wife would let me, but I decided to sell it like 7 years ago.

Very fun and I miss it but phones are probably safer. Unless some crazy guy from craigslist stabs me
[OnePlus 5 Guides, News, & Discussion] nadejo:
ive just called dhl germany. and they told me there is no hope to get the package before 26.6

at least i know it will ship 100% at 26. lucky me, i aint got **** to do that day.
[OnePlus 5 Guides, News, & Discussion] MasterDomino:
mine will be here on monday cuz i literally live 500kms away from szczecin(poland) soo they wont even care about bases for package in country, also bought mine on 21st PrioGB and Estimated Dispatch on 22nd, dispatched on 23rd, approx. delivery on 26th. Lucky me that it didnt arrive today cuz wouldnt be able to receive it lul soo waiting till monday, would be cool if they shipped DHL Express on saturdays cuz have nothing to do :P
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
https://mobile.twitter.com/FedExHelp

Just informed me my package does not require a signature and will be dropped off. I asked for it to be returned to the sender.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
:laugh: at your return to sender request. :good: Way to take a stand. You're like the Colin Kaepernick of the situation. :cool:
[OnePlus 5 Guides, News, & Discussion] namartlu:
My OP5 left the City of Industry, CA yesterday at 7:56pm, I have been checking all night for it to move, no updates. I accepted that I would have to wait till Monday. My Moto X Pure's battery is dying and I planned to take it to repair tomorrow, it would be nice if I got OP5 today...

Then, while driving to work, I checked again and it's On FedEx vehicle for delivery! The schedule delivery changed from 6/26 to 6/23! Granted, I am at San Diego.... couple hours from their warehouse.

I hope you all get your phones soon!
[OnePlus 5 Guides, News, & Discussion] Ady1976:
Anyone know what time DHL deliver up until in the uk?, it's now 17:40 and still not arrived, tracking still out for delivery.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Just don't want to deal with the hassle of selling it or returning it anymore. I tried to cancel 3 days ago right after I placed the order. System was broken immediately and they knew about it and did nothing to fix it.
[OnePlus 5 Guides, News, & Discussion] pernaculos:
Porto-Portugal.

Mine was already deliver when I arrive from work, ups drop at my house 13pm London time. I'm very happy and love the phone. Also order right after event and been waiting until the 22 to be despatched from Poland but still they deliver on time. For all a read it looks the factors to get the phone have nothing to do with bundles or accessories. It was decided from where u live and also UPS delivers have been very fast in Europe.

I understand the frustration for those of u that not gonna get the phone specially if it was expected for the 23th when they order. If I did not get the phone I certainly get piss also.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
You're smart because not only have you escaped this situation, but all the others had you kept it and had to rely on customer service if something had happened to it during your ownership... ;)
[OnePlus 5 Guides, News, & Discussion] yubimusubi:
Nice! There's still hope for the rest of us then :)

My tracking still hasn't budged, preparing for a long weekend...
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Exactly now there is 0 chance they can say I damaged it in any way. Plus it should go back faster so they can ship it out again next Tuesday to some nice Canadian who orders it at launch
[OnePlus 5 Guides, News, & Discussion] xdarndph:
:laugh::laugh::laugh::laugh: True story!! :good:
[OnePlus 5 Guides, News, & Discussion] Squidyman:
Sad I won't actually receive it till Tuesday now :/

Label was just created today in CA

Maybe they'll ship it faster?