yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Guides, News, & Discussion] tragique:
Yes, but if you paid through paypal, paypal will refund you the shipping costs after you show them an invoice.
[OnePlus 5 Guides, News, & Discussion] ManikandanGuru:
My phone's manufacturing date is 14th June yet I am having this problem too.

I am gonna replace it with the newer one If it's still having the same problem I am gonna return this :(

Never buying OnePlus again.
[OnePlus 5 Guides, News, & Discussion] Ofthecats:
Can you please elaborate? Would a screen print of the order from the OnePlus website suffice? Or the packing slip? Or you mean the RMA form?
[OnePlus 5 Guides, News, & Discussion] tragique:
I think any of those would do, they really just want to see some proof you had to pay for your own shipping label to return a product.
[OnePlus 5 Guides, News, & Discussion] Abhi Dahiya:
The thing is why only some units have this jelly effect ? PhoneArena noted in their article that out of their two units only one has this jelly scrolling.

If OnePlus is mounting display upside down, shouldn't every user out there notice it ? Or even if it's how the screen refresh is calibrated - Upside Down, shouldn't jelly effect be present for everyone out there? Or even if it's a software bug, it should be present with every OP5. BUT IT ISN'T !!!

Finding out the probable cause of the problem is turning out to be even more confusing.

My take after all this -> This is a Quality Control issue. Apparently OP5 has inverted panel placement and many other crucial components are mounted downside as well, so it's a bit confusing for assembly guys compared to normal phones, that's why some manufacturing units are ending up with display mounted in the wrong orientation (thanks to confusion due to unusual placement) compared to how it should be mounted and some ppl are having the Jelly effect.

It would be nice if someone who has two units, one with Jelly effect and one with no Jelly could do a teardown and show both units having display panels mounted in different directions.
[OnePlus 5 Guides, News, & Discussion] pratik_193:
so i bought the phone from amazon india & i dont see this issue in vertical scrolling . i am still under 15 days return window.. how do i make sure i dont have this issue?
[OnePlus 5 Guides, News, & Discussion] ManikandanGuru:
What's your manufacturing date? Mine's 14th June (128GB model) yet I am having the same problem.

If you are not seeing it then your phone is good or you eyes can't see it.
[OnePlus 5 Guides, News, & Discussion] majikmer:
I am noticing the effect also. Where do you find the manufacturing date?

EDIT: never mind I think I found it on the back of my box. It says 2017.06.16
[OnePlus 5 Guides, News, & Discussion] Elnrik:
Dismayed by the lack of this "jelly" feature on my OP5, I smeared raspberry preserves on the screen. You guys are right! It is annoying, even upside down.

... So I washed it off.

GL!

(I recommend dish soap and a clean towel.)
[OnePlus 5 Guides, News, & Discussion] Hastaloego:
im curious, did anyone who has that "jelly" effect a screen recording ? not record the phone with another device, but let the op5 record whats on its own screen. if the jelly effect still exist on the screen recording, i would say it is a software problem, but if not, then its clearly hardware related imho.
[OnePlus 5 Guides, News, & Discussion] djsubterrain:
Just gonna leave this here...

https://www.neowin.net/news/oneplus...ssues-can-relax-and-enjoy-its-natural-effects
[OnePlus 5 Guides, News, & Discussion] albireox:
Yellow screen wasn't a problem on the Oneplus1, jelly scrolling isn't a problem either it seems, OnePlus likes to deny the obvious and scr@# its users.
[OnePlus 5 Guides, News, & Discussion] L22EEW:
That was brilliant to read! :D
[OnePlus 5 Guides, News, & Discussion] OcazPrime:
Yea i tried telling people theres no way to mount a display upside down. Because a display can just be calibrated to do whatever u want.
[OnePlus 5 Guides, News, & Discussion] Batfink33:
There's is a way for the screen to be mounted upside down, it changes the way the screen refreshes and is causing these problems as peoples brains are used to seeing them refresh one way.
[OnePlus 5 Guides, News, & Discussion] dj_chapz:
Guys, but both people having the issue and OnePlus saying its a "feature" are right.

I saw the video in the first post. That is pure lagging and it is not something "built-in" or a feature, fortunately my device doesnt have this issue.

And now, the funny thing, there IS A BUILT IN JELLY SCROLL EFFECT. I can see it, but it is barely noticable and nothing like the lagging in the video. It is a nice effect, and it has (at least for me) no negative side effects. The issue here is that people are talking about the lag/frame drop as a jelly effect, while OnePlus thinks that you are talking about a subtle scroll animation that they actually did built in. Thats why they stated it was a feature.

Think OnePlus needs to see this video, not just read "jelly effect problem" because we dont talk about the same thing here....
[OnePlus 5 Guides, News, & Discussion] einermusstot:
So that's a wrap. I will just get a Samsung and flash a pure Android ROM without bloatware. F*** that. I am out.
[OnePlus 5 Guides, News, & Discussion] iamelton:
be it a flaw or feature, the OP5 is still a bargain buy..

abandoning such an option in favour of a samsuck phone is totally illogical, imho..
[OnePlus 5 Guides, News, & Discussion] eng.stk:
I've been reading some stuff about this jelly thing, so for sake of completion.

Attached are the main differences on the s6e3fa5 panel code on the OP3T and on the OP5. And yes the matrix is inverted comparing to OP3T and this alters the way refresh and other stuff are processed.

If you find hard to believe, just merge the OP5 panel code on the OP3T kernel and voila: you'll get your image inverted (upside down) on the OP3T after boot.

The s6e3fa3 panel variant (present in OP3 and some OP3T) also has this code change on the OP5 source (they should have used that panel variant in early development stages but it's not present on release because lacks DCI-P3 support and so on).

The thing I'm curious to see is if the OP5 only variant s6e3fa6 panel has the effect less noticeable. That could explain why people see it less or more.
[OnePlus 5 Guides, News, & Discussion] casual_kikoo:
Very nice work in code analysis. But main question, and it would be a great step to hear it from a dev (at least for me): do you think this can be patched with an OTA update / or even patch in source code ?
[OnePlus 5 Guides, News, & Discussion] Abhi Dahiya:
So this clearly shows it's not a HW issue, just how OP has coded the screen refresh on OP5.

Should be easily solved by a simple OTA. But the question is who is going to explain it to OP ?
[OnePlus 5 Guides, News, & Discussion] CroW_D:
This is what I am wonder tho hope [MENTION=3873953]eng.stk[/MENTION] can give us the answer for that.
[OnePlus 5 Guides, News, & Discussion] Flint2:
I think someone can try building a kernel for OP5 with refresh code from 3T

The result will surprise you (hint, you will have the audio jack on top of the device)
[OnePlus 5 Guides, News, & Discussion] Ady1976:
I've RMA'd mine for a refund, I'm fed up with the issues on this phone, worst for me is the screen but then I've got 5ghz disconnect issues, 1080p 60fps focus issues and then which I've only just noticed when in a call low volume in hands free and to top it off i lose internet connection when in a call! Get an exclamation through the signal bar when in a call! That's in a strong 4g area, this does not happen on my mate 9, in fact the mate 9 has the most responsive screen I've tried to date, so really wanted to like this phone but there's so much to dislike, too much for me, I'm now going to patiently wait for the Google pixel 2, I'm sure that will be a more complete phone so to speak, good luck to those who are hanging on, enjoy your phone.
[OnePlus 5 Guides, News, & Discussion] Batfink33:
The matrix is inverted so it is a hardware problem.

The panel will always have to refresh from the other way around on the OP5 so it's always going to be there.
[OnePlus 5 Guides, News, & Discussion] NisseGurra:
I tested few OP 5 side by side, some do have jellywobble and some clearly not.

Use AIDA 64 to check panel type: s6e3fa6 or s6e3fa5.

The ones i checked with wobble was all s6e3fa5
[OnePlus 5 Guides, News, & Discussion] panart:
My OP5 was manufactured 2017.06.06 and the display panel is s6e3fa5. After long testing with scrolling (web browsing, twitter app, etc.) i couldn't notice any issues with the display. I even tried using the device upside down, still no issues.
[OnePlus 5 Guides, News, & Discussion] Hirs_E_Fruit:
Where do I find the panel type?
[OnePlus 5 Guides, News, & Discussion] Themis_Anomys:
Mine is the one with the 5 at the end and has the jello effect. Anybody with the 6 can confirm this?
[OnePlus 5 Guides, News, & Discussion] NisseGurra:
open the AIDA app /display - type
[OnePlus 5 Guides, News, & Discussion] mick454:
S6e3fa5 here and I see jelly effect only if I concentrate

No problems with videos and games, only if I slide icon, Facebook or other up and down very quickly
[OnePlus 5 Guides, News, & Discussion] Piereligio:
Here I've s6e3fa5 and no jelly effect.
[OnePlus 5 Guides, News, & Discussion] eikaramba:
s6e3fa5 and clearly having the jello effect
[OnePlus 5 Guides, News, & Discussion] Chaplan:
To sum it all up:

https://youtu.be/LWGJA9i18Co?t=1m59s
[OnePlus 5 Guides, News, & Discussion] eikaramba:
here are some nice videos to see the effect: https://www.youtube.com/watch?v=Y2X50k9Bj9Y

https://www.youtube.com/watch?v=DkV5Jz8UWs0

Also here is a tweet from Oneplus saying they are working on a fix. However i remain skeptical till i see it (resp. not see it anymore) https://twitter.com/OnePlus_Support/status/880666443314057216
[OnePlus 5 Guides, News, & Discussion] Hirs_E_Fruit:
Panel s6e3fa5 and no problem
[OnePlus 5 Guides, News, & Discussion] Abhi Dahiya:
No theory explains same display panels exhibiting different characteristics. Some people with same panel are seeing Jelly effect, some with the same panel are not seeing at All!

It is most likely an error while mounting displays in OP5 during assembly.

It is possible that some units are being mounted with inverted panels while other in correct orientations leading to this.
[OnePlus 5 Guides, News, & Discussion] Lacrowx:
Have you ever thought of sending this to OnePlus?
[OnePlus 5 Guides, News, & Discussion] C3C076:
Just thinking aloud. What about merging OP3 kernel driver into OP5 kernel, which results in flipped picture, and then try to use something like ro.sf.hwrotation which, if I remember correctly, could flip picture on older devices which had panel upside down (like some ZTE phones in Gingerbread days). I think this was done at surfaceflinger level independently of hardware. But not sure if such directive still exists in newer Android versions. Maybe could be ported, though.

Here it is (from ICS days): https://github.com/C3C0/android_fra...vices/surfaceflinger/SurfaceFlinger.cpp#L2677
[OnePlus 5 Guides, News, & Discussion] eng.stk:
IMHO don't think it would make any change, this has to do with physical position, what area is updated first and latencies, etc not how and what content is presented on the screen.
[OnePlus 5 Guides, News, & Discussion] killer618:
Do you believe that it can be fixed with a software update?
[OnePlus 5 Guides, News, & Discussion] mohammadsa9:
https://www.xda-developers.com/oneplus-states-jelly-scrolling-effect-is-not-a-defect/
[OnePlus 5 Guides, News, & Discussion] dsjd:
in which app is the jello effect most noticeable ?
[OnePlus 5 Guides, News, & Discussion] -OPOLover-:
Your phone is defective

You have to return it, it's caused by a defective display, return it and get another OP5 without this.

NOT A SOFTWARE ISSUE.
[OnePlus 5 Guides, News, & Discussion] C3C076:
OK. Your mentioned that you ported kernel changes from op5 to op3 and ended up with inverted screen. Did you also try the other way around? What if changes ported from op3 to op5 also change the way how screen refreshes? Then it would be only a matter of fixing orientation at surfacefliner level.
[OnePlus 5 Guides, News, & Discussion] pratik_193:
S6e3fa5 no issues, india
[OnePlus 5 Guides, News, & Discussion] eng.stk:
You would also need to invert the touch panel, which ofc is independent of the mdss stuff we're talking about.

Don't really know the outcome, because you will change stuff to your initial start point.
[OnePlus 5 Guides, News, & Discussion] omrij:
How is the effect on this video?

shot with Galaxy S7 (4K)

https://youtu.be/cFIGTd60f64
[OnePlus 5 Guides, News, & Discussion] einermusstot:
everybody has s6e3fa5 and there is a jelly effect. I switch it. if the issue persists I will return it and get another one. its a bummer, I love the phone but this kills it for me.
[OnePlus 5 Guides, News, & Discussion] CroW_D:
So xda made also now an article that trough sultan and eng.stk proved that it's up site down I have 4 days left to return it and just want to know from a Dev like anyone else if this is in any way fixable. If not this phone goes definitely back.
[OnePlus 5 Guides, News, & Discussion] worldsoutro:
but its "Natural"
[OnePlus 5 Guides, News, & Discussion] _MartyMan_:
The 15 day is starting from the date of delivery, or from the date of order? I'm also experiencing this a little, but didn't 3 days ago! Strange... Maybe it's getting worse? :confused:

EDIT: WTH.... This jelly effect is present even at 180° rotation if you are looking sideways, try it.
[OnePlus 5 Guides, News, & Discussion] B3501:
Best return it, this phone is junk.
[OnePlus 5 Guides, News, & Discussion] ChrisJ:
s6e3fa5 here and really no perceptible jelly issues.

Even if I did, I'm not sure I'd care to be honest. Loving the phone. My first personal non Nexus device (ignoring a week long skirmish with a Moto X).
[OnePlus 5 Guides, News, & Discussion] Dalamar666:
Hello! Do you think its possible that,before making my order,ask for a revision of thr OP5 that i'm going to buy so they dont send me one with the "Jelly" Scrolling?

I really neeed a new phone but im afraid if im going to fight with OP's support about this error.

Thanks in advance.
[OnePlus 5 Guides, News, & Discussion] B3501:
One Plus aren't even admitting there's a fault! You've got zero chance of that.
[OnePlus 5 Guides, News, & Discussion] BoboBrazil:
Rma'd mine. Maybe they release a fixed version in a month or two. If not this phone will flop and they'll release a 5T sooner.
[OnePlus 5 Guides, News, & Discussion] geokilla:
This phone is such a flop for OnePlus. Arguably bigger flop than OnePlus 2. I can't believe I wasted an hour at work watching the live reveal of this phone.
[OnePlus 5 Guides, News, & Discussion] a g bell:


But with that the phone is awesome let's hope they fix it soon for the few that have it

That's what they told me just now
[OnePlus 5 Guides, News, & Discussion] jvidia:
8g/128gb here

Date: 09/06/2017

Panel ID: s6e3fa5

Oxygen OS: 4.5.0 (default still)

Still testing but no apparent screen problem here.

What should I test that isn't the normal usage? Any proper test to easily see this problem?
[OnePlus 5 Guides, News, & Discussion] EVR_PR:
No way. Asking a manufacturer to open and test a new and sealed product just so they can verify how noticeable the "jelly" like effect is is never going to happen.

First noticing the effect is a matter of perception. They all have it but it will depend on you to notice it. Second, once it's open they can't sell it as new.

They will not accommodate you.

Best to buy it, inspect it yourself, and RMA it if you're not satisfied.
[OnePlus 5 Guides, News, & Discussion] kornelkahh:
I don't own a ONEPLUS 5, but omg, I can confirm this on my Galaxy S7, when the screen is upside down, I can see this effect. WHAT THE ****.:eek::eek:
[OnePlus 5 Guides, News, & Discussion] Ady1976:
It's been confirmed the screens have been mounted upside down haha, so glad i sent mine back, what an absolute joke of a company and the engineers decision to suggest it, dodged a massive bullet with this joke of a phone, good riddance to mine being picked up tomorrow.
[OnePlus 5 Guides, News, & Discussion] jvidia:
Where did you see that confirmation?

And if so, why are not everyone affected?

For instance my 8GB/128GB seems not affected! ;)
[OnePlus 5 Guides, News, & Discussion] Astur_Torque:
Is there any proof that a6 exists? Because i have never seen a screen capture of it...

thank you in advance
[OnePlus 5 Guides, News, & Discussion] Ady1976:
https://www.xda-developers.com/conf...ay-upside-down-likely-reason-jelly-scrolling/

Your does do it as does every single OP5 you just can't see it, turn your phone upside down and you'll see it scrolls smoother and better.
[OnePlus 5 Guides, News, & Discussion] B3501:
https://www.xda-developers.com/conf...ay-upside-down-likely-reason-jelly-scrolling/

Code shows its inverted and a tear down shows it's inverted. Can't be solved by an OTA and One Plus won't allow returns for warranty because of it. This phone is junk!
[OnePlus 5 Guides, News, & Discussion] Astur_Torque:
Cyanide is too
[OnePlus 5 Guides, News, & Discussion] SamuelBegui:
I can also confirm that I don't see any noticeable jello effect. I'll see if someone else can notice it and maybe it's just my own eyes haha. But right now I'm not noticing any jello effect and I also own the same device as you. :good:
[OnePlus 5 Guides, News, & Discussion] eng.stk:
Probably most phones out there are yet from first batches, eventually will come up in newer devices I guess.

At least there's kernel support for it, I'm not seeing that being there if wasn't to be used.
[OnePlus 5 Guides, News, & Discussion] omrij:
Anyone? Because I just don't see it.
[OnePlus 5 Guides, News, & Discussion] bricky23:
Nope[emoji41]
[OnePlus 5 Guides, News, & Discussion] EVR_PR:
If you only start to scroll in one direction, lift your finger, and let it stop, it won't do it.

If you scroll as if you were reading something, where you scroll in one direction and suddenly stop before letting the page get to the end, you will see the effect as the screen plays catch up to your finger. If you can sense touch lag, you should be able to see this effect.

With the way you're scrolling, I can't see it in your unit, but trust me, it's there. OnePlus admits that the variance in the panels is the same so what make some people see it and others not is a matter of perception and sensitivity.

---------- Post added at 08:35 PM ---------- Previous post was at 08:31 PM ----------

Is there any way that via custom software one can at least lessen this effect? If you can place the OP3T kernel code in the OP5 and viceversa can something be done?
[OnePlus 5 Guides, News, & Discussion] Mikulec:
Judging by some of the posts here, this world is going down quickly. No hope for humanity. Instead of waiting if a fix comes, or just returning the device you are kicking around you and acting like small child. Just chill out. I dont get the hate for Oneplus. Samsung had exploding bombs that really hurt people and nobody was acting like you are. Apple is doing crazy **** all over and ignoring people opinions and people love them.

Just wait and see if this gets fixed or not? https://twitter.com/OnePlus_Support/status/880666443314057216
[OnePlus 5 Guides, News, & Discussion] xeonyxorich:
I agree. Everyone is being overly emotional
[OnePlus 5 Guides, News, & Discussion] ram4ufriends:
But Samsung did admit the mistake and recalled the phones...
[OnePlus 5 Guides, News, & Discussion] omrij:
In my case it's just curiousity, because I really don't seem to get what's the problem/big deal...
[OnePlus 5 Guides, News, & Discussion] gee2012:
Me neither, its a bit over the top imo. I`am keeping my OP5 as its a very good device.
[OnePlus 5 Guides, News, & Discussion] halfblack:
What strikes me as peculiarly strange is the backlash against people who state that they do not have this effect, or at the very least it's much less noticable.

I can clearly see it in the videos from affected users. However, recreating the steps they took to the dot - it's not happening on my unit. Not in the very least.

I tried high and low contrast text pages, dense image galleries etc. I tried vertical and horizontal scrolling, 180 flip, abrupt stops, reversals and whatnot. It just isn't there.

I do notice some minor touch lag.

While everything does point towards issues stemming from flipped screen mount, maybe there is indeed a variation between particular screens.

So maybe, just maybe, not the whole line is affected.
[OnePlus 5 Guides, News, & Discussion] jvidia:
I tested as you are saying and noticed no lag or jelly effect!

It immediately stops where my finger touches and the screen and no "elastic" effect is showed at all.

I tried with Twitter app and web surfing with Chrome in some image intensive sites like amazon.fr, theverge.com, pcdiga.com and also after searching images.

In all scenarios I noticed 0 lag and 0 jelly effect doing what you are telling to do. :good:

So, am I lucky to have a good OP5 or am blind:confused: :angel:
[OnePlus 5 Guides, News, & Discussion] eng.stk:
Doesn't work liek that, different panel sdifferente configurariotns, different behaviors.

That's why you have phones that cost 200 and others 800.

Or do you expect all cars go like a Ferrari just because they have wheels and a motor?

To the rest: don't despair just yet, wait a bit on OnePlus.

Panels like other hw can be tuned (and stuff is changed in updates all the time).

Maybe there's some room for improvement, so the issue is at least minimized :fingers-crossed:
[OnePlus 5 Guides, News, & Discussion] jvidia:
I'm in the same boat as you!

My only problem is connecting to my home wi-fi spots.

Sometimes it can connect fine to my power-line Devolo 1200, other times no.

And it cannot ever connect to my Technicolor TG784n v3 router :confused:

When I enter the router wi-fi password it is accepted and says Saved but cannot ever pass to the state Connected.

Anyone knows why?
[OnePlus 5 Guides, News, & Discussion] robertogl:
Well, it's just use the screen as you are using on 3T, but reverse everything. Words, images, videos... Should work.
[OnePlus 5 Guides, News, & Discussion] RokRovan:
Well yeah, but pretty much every panel out there refreshes from top to bottom. And unless OnePlus finds a way to invert the way the panel refreshes (which I've never heard of before), I don't see how they can fix this.
[OnePlus 5 Guides, News, & Discussion] B3501:
Why would their engineers do this and then not go back after quality testing? It's some real amateur stuff! Seems like they really just don't care!
[OnePlus 5 Guides, News, & Discussion] jvidia:
Only see that now :(:( dammmm OP!!

I now know that OP did messed this really bad.

Christ why??
[OnePlus 5 Guides, News, & Discussion] Ady1976:
This panel has the worst lag I've seen, it's pathetic.
[OnePlus 5 Guides, News, & Discussion] jvidia:
My "problem" is that I don't notice any lag at all :confused:

Can you film it ?

For instance, my twitter flyes and I dont see any lag or jelly effect!!
[OnePlus 5 Guides, News, & Discussion] Hastaloego:
here is a side by side comparison : http://www.youtubemultiplier.com/5956cb50c5e86-oneplus-5-jello-comparison.php

can you see that jello effect on the right video ? even if i slow that one down, i cant see the same effect thats shown on the left video

---------- Post added at 12:21 AM ---------- Previous post was at 12:19 AM ----------

do you also see it on the right video ?
[OnePlus 5 Guides, News, & Discussion] Ady1976:
OkI'm not being funny but unless a bunch of people have got a magical bunch of special phones that no one knows about they are not only high input lag but also wobbly, unless they have somehow installed some screens the right way round i highly doubt it.
[OnePlus 5 Guides, News, & Discussion] Hastaloego:
that would be a simple driver fix, instead of starting at 0/0 start at 1080/1920 and count backward. its pure electronics, there no reason not to say where to start and where to end.
[OnePlus 5 Guides, News, & Discussion] jvidia:
Nope! I see nothing on the right video.

My OP5 also shows nothing.

Don't know what to do ... return it or not in the 15 day window? :confused: