yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
Isn't the Grey one in stock just grab the Grey one then keep your Grey one in good shape till it sells on swappa then take the money from the Grey & hit the casino go gamble it all on blackjack then let it ride then you got the phone technically for free & it won't matter.
[OnePlus 5 Guides, News, & Discussion] tragique:
When this issue first surfaced I felt a bit like an asshole for saying they'd sweep this under the rug, but now I see I was 100% right.
[OnePlus 5 Guides, News, & Discussion] jvidia:
Time to look else where :(
[OnePlus 5 Guides, News, & Discussion] NisseGurra:
Yes, pity, i loved the 3T, anyway, i have an aosp-lized dual sim S8, it will ok until 5T comes out.
[OnePlus 5 Guides, News, & Discussion] BoboBrazil:
I tried selling mine at cost since they are brand new with plastic on them before returning and no one will buy them locally. I think the word is already out about this phone and no one wants them.
[OnePlus 5 Guides, News, & Discussion] gran_lexu:
I guess this is just a stuttering problem, and in the new OTA that OP has dropped today we can see that they fix "google translate stuttering" problem, so I think OP is working on that in the general system issue and they will fix this asap.
[OnePlus 5 Guides, News, & Discussion] casual_kikoo:
You can try by yourself if you want, just go into Advanced / File Manager, go into root ("/"), and scroll, and see if issue is present.

Only one person who says "It's not present in TWRP" (me) cannot be a proof ;) !
[OnePlus 5 Guides, News, & Discussion] hadis1000:
Can someone else confirm that the jello effect is not present in twrp?
[OnePlus 5 Guides, News, & Discussion] stooyleown:
I'm not seeing what is being talked about.
[OnePlus 5 Guides, News, & Discussion] nadejo:
+1
[OnePlus 5 Guides, News, & Discussion] sodomanaz:
Ya I looked through the pics here and gifs at the oneplus forums on this. Then tried my own phone swiping like an idiot over and over on multiple apps. I don't think I have the issue.
[OnePlus 5 Guides, News, & Discussion] Ronayke:
I have the issue.

When I record my screen with a screen recorder app on the highest settings and then extract every frame from that video, I cannot see any jelly effects. Every frame has straight lines. E.g. if I swipe from left to right on the Google Now Launcher, I can clearly see the jelly effect. However, on every frame, the vertical line between the home screens is perfectly straight and not tilted in any way. Then my conclusion would be that this is a hardware problem. :crying:

Or could it still be a problem of the drivers??? :confused:
[OnePlus 5 Guides, News, & Discussion] Rauttis:
My current hypothesis is that oneplus disabled vsync as an attempt to reduce touch latency, which is causing the display to tear / update unevenly. If so, it will be fixable with a software update.

Either way I'm not taking chances. If we have no update / official word on this in 10 days I'll be returning mine.
[OnePlus 5 Guides, News, & Discussion] ZakooZ:
You can check if vsync is enabled by running "adb shell dumpsys SurfaceFlinger"

It will dump a ton of debug info... Somewhere there will be a line that looks like "VSYNC: enabled"

This obviously requires that you have a working adb configuration with root permissions... Or just run it in a terminal emulator after 'su'
[OnePlus 5 Guides, News, & Discussion] Rauttis:
Interesting, looks like it's constantly toggling between enabled and disabled.

[IMG="vsync state"]http://i.imgur.com/D4xYboV.png[/IMG]
[OnePlus 5 Guides, News, & Discussion] nadejo:
What the hack is going on there.
[OnePlus 5 Guides, News, & Discussion] ram4ufriends:
I am not sure if you noticed, but there is 15% fee on returns...
[OnePlus 5 Guides, News, & Discussion] worldsoutro:
Thats BS!
[OnePlus 5 Guides, News, & Discussion] Ady1976:
You cannot get charged a return fee for a faulty product end of.
[OnePlus 5 Guides, News, & Discussion] casual_kikoo:
That could be a ""good"" sign, I mean, if this toggling itself so many times, we could think of a software update / fix patch this.
[OnePlus 5 Guides, News, & Discussion] Rauttis:
Not sure if this is region specific. Their Finnish privacy and legal page clearly states that you get a FULL refund.

Edit:

yup, the US legal page says 85% return. EU one says FULL return.
[OnePlus 5 Guides, News, & Discussion] kimw:
I really hope they pay attention to this thread. I got mine on Friday. 11 Days left for them to at least let us know of they are aware of this problem.
[OnePlus 5 Guides, News, & Discussion] Rauttis:
Did the same test on my OP3:

[IMG="op3 vsync"]http://i.imgur.com/0Q56sZE.png[/IMG]

It's never changing to disabled on OP3. So yeah, it looks promising that this could be a software issue. Don't take my word for it though.
[OnePlus 5 Guides, News, & Discussion] nadejo:
Ok Guys it seems we have adaptive (dynamic) vsync

But Im not sure if this is the issue. It's more likely that they are using a newer driver on an older screen or a newer screen with an older driver. It seems the issue is that the driver refreshes the content with a different framerate and the screen framerate isn't high enough to project it. Can someone check trough some Kind of screen Recorder App, what the framerate is? By recording with unlimited framerate and lowest quality and checking the output Video Information. I guess the gralloc in the surfaceflinger might have some Information. But Im not sure how to see that Kind of Information on this device
[OnePlus 5 Guides, News, & Discussion] casual_kikoo:
https://twitter.com/theobch/status/879763219690270720 My answer to [MENTION=4898097]arter97[/MENTION] 's tweet: I asked [MENTION=947981]Lord Boeffla[/MENTION] if he experienced such issues, and arter97 "took part" into the conversation. Actually waiting for a (good) answer :laugh:
[OnePlus 5 Guides, News, & Discussion] fracman:
How is you s8 aosp?
[OnePlus 5 Guides, News, & Discussion] tragique:
Well, it's over for me. It's with Fedex now. I just hope getting my refund isn't complicated.

I encourage you all to RMA as well, the only way they will get the message is when they start losing money.
[OnePlus 5 Guides, News, & Discussion] Ady1976:
They only received mine back in poland from the UK this morning but it seems i was already refunded yesterday lol, the brand OP is now firmly etched in my memory and will be a reminder to never use them bunch of amateurs again, peace.
[OnePlus 5 Guides, News, & Discussion] tragique:
I don't want to say I will never buy their product again, but I can say I will never be the first to try them again. I will let others try them out for a month then order once I'm sure all is fine. Actually, I will do that with every phone company from now on.
[OnePlus 5 Guides, News, & Discussion] Ady1976:
Which is the correct thing to do is wait, but if your not in a hurry for a new phone when it's announced that's ok, slightly off topic, i go off brands which piss me off, i won't get any other tv other than a sony, I've tried so called the best alternatives ie samsung and it's worse than my 3yr old sony 4k, I'm done with this firm.
[OnePlus 5 Guides, News, & Discussion] nds850:
Those of you that returned the phone: Did you unpack and use the charger and cables? Did you keep all the plastic films etc?
[OnePlus 5 Guides, News, & Discussion] tragique:
If they say something because I took plastics off and used the charger and cable (how the hell do you use a phone for a few days without using those anyway?), I will just do a chargeback through American Express for whatever amount they deducted from my refund. I'm fed up with them.
[OnePlus 5 Guides, News, & Discussion] Cave_diver:
I wouldn't worry about the wrappers and screen protector. I unpacked it all and got a refund without issues.

There was even a slight scratch between the display and outer frame of the phone, it came with that scratch btw, which is one of the many reasons I returned the phone for.
[OnePlus 5 Guides, News, & Discussion] tragique:
Yeah, my guess is they just refurbish the phones and use them for replacement parts or warranty claims. I doubt they care that is isn't 100% spotless.
[OnePlus 5 Guides, News, & Discussion] Macchinista:
I have a question, can i return also accessories i've inserted in order like case, usb cable, car charger?

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[OnePlus 5 Guides, News, & Discussion] mikelsantanen:
All this just looks like spoiled brats whining about there jelly thingy. Can you write some constructive thoughts and solutions??? Many here don't f*** care if you returned the phone or you are buying it again. My life doesn't change a f''' cm because of that--- and nobody cares!
[OnePlus 5 Guides, News, & Discussion] tragique:
Then why are you in this thread, complaining yourself?
[OnePlus 5 Guides, News, & Discussion] mikelsantanen:
I'm trying to get proper information related to the mater, but i just read people telling their horrifying problems with their life - their OP5 might have jelly effect - the end of the world!
[OnePlus 5 Guides, News, & Discussion] dcervi:
I think most people saying they don't have the jelly effect really don't know what we are talking about. I can clearly see jellyness on your video. Notice from second 35 on how the picture expands and stretches vertically when you change the direction of your finger movement.

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---------- Post added at 07:25 PM ---------- Previous post was at 07:22 PM ----------

You can't see it scrolling this way. See my previous post and try scrolling continuously up and down like he does on the video at second 00:35. You can even see this clearly on the android app drawer.

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[OnePlus 5 Guides, News, & Discussion] timoti123:
Jelly

Do you even know what Jelly effect look like? Turn your phone upside down and slowly scroll for example in settings app. If you don't see anything strange just go away from this thread and if you want buy OP5 just buy it. If you see anything and it doesn't matters for you buy. If you don't like it, it's like that because all phones refreshes display from top to bottom (iPhones too which have display upside down too) but OP5 from bottom to top (this causes "Jelly" effect and some of our brains and eyes are not used to it). Engineers in OP forgot to change refresh direction of display which maybe (maybe not) can be changed by SW update but OP seems to don't care about it. Sorry for my English, but I hope you know what I wanted to tell you.

Here you can clearly see it compared to Pixel XL and S8:

https://goo.gl/photos/mEWJenLE6hDy1ZWt5
[OnePlus 5 Guides, News, & Discussion] mikelsantanen:
LOL - I have got the OP5 since day one! I'm actually one of those that have one, contrary to many whinning people here.

The jelly effect gives even more motion effect - i'm not worries
[OnePlus 5 Guides, News, & Discussion] NisseGurra:
Only one whining is you...
[OnePlus 5 Guides, News, & Discussion] jemeljsh:
do you see any jelly here?

https://m.youtube.com/watch?v=tyLDxTxsc24
[OnePlus 5 Guides, News, & Discussion] nik2011555:
Support said no unless you haven't opened any of it yet, otherwise lost money
[OnePlus 5 Guides, News, & Discussion] SixFingeredAmish:
Uh no. We now know what the problem is. The panel doesn't refresh pixels all at the same time, it starts from one direction. When the panel is flipped upside down and you scroll, the pixels refresh from the opposite direction, causing the jelly squishing effect.

You can't write software that magically fixes how the hardware was intended to work.
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
who ever returned their phone for a s8. Why are you still here. OnePlus sells quality product, I will definitely buy the next oneplus. I'm sick of you lames. Dip this thread is about fixing jelly not your punk a** return
[OnePlus 5 Guides, News, & Discussion] Big Boy Marky:
You must be fun at parties. I do know what jelly effect is and I've seen the video of it being extremely bad. Mine is clearly not as obvious.
[OnePlus 5 Guides, News, & Discussion] _MartyMan_:
Ummm is that possible that they aren't accepting my RMA??

Just opened a support ticket and requested for RMA, and a oerson wrote back: Hello X, Thank you for contacting OnePlus. This is Y, an RRR (Return, Replacement, and Repair) Specialist, and I'll be glad to assist you with your concern today. We have received your RMA request for returning the phone because of jelly effect. The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We've received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there's no variance in screens between devices. The screen so called jelly effect is caused by the user' eyes persistence of vision (visual staying phenomenon or duration of vision) and it could be related to the different screen material, different users' screen touch direction, or different screen contrast settings，so that different performance on different screen. It is not OnePlus 5 screen quality issue or screen special effect, but just a normal and natural physical phenomenon. Even if we replace your device it still be the same. Hoping your kind and consideration. Sincerely, Y

So i can't replace my device?? I'm in the 15 days period... Or i did something wrong?
[OnePlus 5 Guides, News, & Discussion] KornY10:
Go to your Account on oneplus.net - Login - Go over the Shopping Bag - My Account - Service Requests - There you can click on 3 Big Icons. Just click on Return.

Then u can check your Order and what u want to Return. I clicked on the Order and then on every Product in this Order. After some hours someone will write u and want to see Pictures from the equipment or the Phone. In my Case they want to see pictures from the equipment i think because they can only accept them unopened.
[OnePlus 5 Guides, News, & Discussion] xgerryx:
Previously not seen, I have finally seen the jelly effect on my 128gb model, manufacture date 6/6. It's not something I'd see without really trying though. Sort of waiting to see where all this goes. I'd rather not deal with this but I got mine on launch day so I'm kind of out of luck with a return.
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
So what website did you see it on?
[OnePlus 5 Guides, News, & Discussion] dcervi:
Well, depending on the recording equipment, the effect seen on a video may not be exactly what your eyes see on the real device. I clearly see the annoying jelly effect on your video, but if you are happy with it, better for you.

And yes, I'm very fun at parties!

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[OnePlus 5 Guides, News, & Discussion] xgerryx:
Haha, interesting question. The first time I saw it was actually in the TWRP dev thread on these forums. The picture posted at the top has a MASSIVE jelly effect. After that I went into Twitter and Instagram and saw a little but much much less.

But yea, XDA, first.
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
Cool thanks I been trying recreate jelly effect ☺️
[OnePlus 5 Guides, News, & Discussion] worldsoutro:
Ian returning mine and waiting for the 5t
[OnePlus 5 Guides, News, & Discussion] a g bell:
Hmm will be long wait ?
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
That sucks
[OnePlus 5 Guides, News, & Discussion] worldsoutro:
Only fourth months away
[OnePlus 5 Guides, News, & Discussion] AaWsy:
I suspect if you really see the jelly effect at 00:35, it could be the video taking camera is not kept stable and moving, giving you the illusion of jelly effect in the recorded video, notice that the whole phone is wobbling in the video
[OnePlus 5 Guides, News, & Discussion] BoboBrazil:
If it's natural and not a problem how can they work to fix it? Also that was basically pulled out of a customer service rep for the company and is old news.
[OnePlus 5 Guides, News, & Discussion] Magnum_Enforcer:
Thread cleaned.

Please keep this thread on topic and in accordance with the forum rules.

Cheers,

Magnum_Enforcer

FSM
[OnePlus 5 Guides, News, & Discussion] rouyal:
There once was a company named OnePlus

Who had excess AMOLED surplus

But screen fitment gave such a fuss

They flipped the screen

To save some green

Instead it wobbled something curious
[OnePlus 5 Guides, News, & Discussion] digitalbreak:
Here are my two videos, one in twitter app and the other in reddit app. Scrolling is normal and I don't seem to have any jelly/wave effect:

- https://goo.gl/photos/Hf5NmU3xiFmPediF8

- https://goo.gl/photos/nURQE18idNBVVdNJ9
[OnePlus 5 Guides, News, & Discussion] robertogl:
Because you did it wrong, like everyone that doesn't see the problem.

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[OnePlus 5 Guides, News, & Discussion] Rebel7022:
How do you get jelly then?
[OnePlus 5 Guides, News, & Discussion] digitalbreak:
I did what I do with my device every day, scroll the normal way I use to scroll. If this doesn't produce the jelly effect, then what are we talking about and why should I even do/test something that is not natural behavior?
[OnePlus 5 Guides, News, & Discussion] BoboBrazil:
Do slow scrolling in chrome on a site that has some images like if you were reading a website or forum. If you read alot of forms on your phone it's easily noticeable.
[OnePlus 5 Guides, News, & Discussion] digitalbreak:
Ok, here is scrolling the The Verge site in Chrome browser: https://goo.gl/photos/GNs8zwkAzXWpfBpe8
[OnePlus 5 Guides, News, & Discussion] robertogl:
Wrong.. look at the video where there is the problem, and scroll like that.

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[OnePlus 5 Guides, News, & Discussion] digitalbreak:
I don't understand. I am trying to scroll like I do and don't have the issue. Why should I be worried about an issue that doesn't result from normal usage?

I am really trying to understand as folks are returning the phone and every single site says the problem arises from normal scrolling which isn't the case.
[OnePlus 5 Guides, News, & Discussion] robertogl:
Keep the finger on the screen and scroll up and down. Never remove the finger from the screen, sometime change the speed.

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[OnePlus 5 Guides, News, & Discussion] BoboBrazil:
That customer service agent you quoted is the one that said it was natural and part of the design. Not me. There isn't a software fix being worked on because software can't fix a hardware issue. That customer service rep you quoted is clueless and contradicted himself in his response.
[OnePlus 5 Guides, News, & Discussion] digitalbreak:
I just tried scrolling more manly and as you described :) - And still not getting it. It is scrolling without any wave/jelly effect.
[OnePlus 5 Guides, News, & Discussion] roba93:
how do you know a software fix can't fix the issue lol please explain me in depth the reason why it can't :)
[OnePlus 5 Guides, News, & Discussion] robertogl:
Because you can't reverse the screen using software.

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[OnePlus 5 Guides, News, & Discussion] roba93:
might wanna build your argument with some evidence?

You probably don't even know the exact reason why the Jelly effect is appearing at all, so please before saying things like * its not possible* come with some proper explanation WHY it should not be possible, and not the things you said above ;)
[OnePlus 5 Guides, News, & Discussion] a g bell:
And you know for a fact that no firmware change can alter the appearance of the pane?.Strange how some have it worse than others if it's that black and white ?
[OnePlus 5 Guides, News, & Discussion] robertogl:
Because the display it's a... Physical thing? How can you reverse using software?

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[OnePlus 5 Guides, News, & Discussion] roba93:
Do you even know WHY the Jelly effect is appearing? and not a answer like: yes it's upside down :silly:
[OnePlus 5 Guides, News, & Discussion] timoti123:
I can clearly see that on every video. On top of the screen it is deformed while scrolling. If you want to see it more just don't stop touching screen and scroll up and down repeatedly and little faster. Like you move 3cm up then 3cm down in one second (smooth transitions while changing directions like sinus) and be glad if you can't see it because 100% it is there on every OP5. It is on every phone in the world if you turn them upside down on both OLED and LCD (I tested it on my Mi5 and dad's S8+). It's not mistake that OP turned screen upside down in OP5 but their mistake is that they didn't change refreshing direction of screen and kept it like on 3T.
[OnePlus 5 Guides, News, & Discussion] i1009123:
All depends on AMOLED panel's controller. I'm not sure if the panel was designed to change it refreshing direction. If yes then they'll just prepare proper firmware but if not they will need then to replace panels in all devices.
[OnePlus 5 Guides, News, & Discussion] dreinulldrei:
Screens have serial drivers, gfx data (bitmap data) is pulled from a frame buffer (e.g. memory shared by the SoC and the panel, or sent through a serial connection as well - compare to HDMI). Either way, the data needs to be displayed. This still works, data-wise) like for an old CRT. The display is fed pixel by pixel, line by line. So in general screens for phones start at the upper left and stop at the bottom right. It's just super fast and has no flicker (unlike a CRT which starts fading a pixel once it's been hit by the beam).

Now look at this inverted. Your eyes naturally scan from top to bottom. Screen drawing is usually vsynced, but this doesn't always work, so frames are dropped and drawing continues with the next frame - while the display is constantly refreshed: jelly.

Unless the serial process is inverted in the panel (not sure if there is any firmware or pure silicon), this problem is not gonna vanish.

Detailed enough?
[OnePlus 5 Guides, News, & Discussion] a g bell:
Indeed but still speculation not conclusive the problem is not that huge doesn't need to vanish just needs hiding? but people posting" I know it can't be fixed because apple and Samsung told me"

Not really helpful

Edit :see next post?
[OnePlus 5 Guides, News, & Discussion] B3501:
Good luck to those of you waiting for a software fix! Don't hold your breath!
[OnePlus 5 Guides, News, & Discussion] a g bell:
Is that a standard feature or and expensive add-on not that clued up AMOLED ?
[OnePlus 5 Guides, News, & Discussion] robertogl:
Turn your phone upside down. No jelly effect.

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[OnePlus 5 Guides, News, & Discussion] roba93:
Okay your even dumber than i thought goodluck mate
[OnePlus 5 Guides, News, & Discussion] dreinulldrei:
Not sure if there's any firmware at all or a option to flash in system. Screens usually just work, the rest is done in software. If one wants to get a product sheet, we might look at the commands. There might still be undocumented commands.

I think the major clue here comes from 1+: with all the buzz covering this issue (major IT news sites etc.) and the many comments I've see regarding returns, I am pretty sure they'd fix this if they could. If it would just be a firmware fix, or even a command that would need to be sent to the screen, they'd get rid of the problem and be our heroes. Instead they go the stony road of declaring it a non-issue. Hard to believe for a company that's so picky regarding their marketing via communities.
[OnePlus 5 Guides, News, & Discussion] dasti555:
So just human eyes will adapt to this and when new phone came out with normal refreshing then that phone will have jelly effect :D

everything can be configured .. so why not this refreshing?