yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Guides, News, & Discussion] xdarndph:
I have all the same feels. :( My label was just created today as well. I feel like a virgin teenage girl that's met her dream guy who made her all these promises and she sleeps with him, but comes to find out that he was full of lies and only wanted her body... emotional/physical RAPE. :(
[OnePlus 5 Guides, News, & Discussion] Squidyman:
I wouldn't quite take it that far lol but I am disappointed that it took them several days to even start processing my order. I talked to them on chat and he said he'd talk to the shipping staff to make sure the process isn't "stuck" or anything. I doubt I will receive it today so Monday it is.
[OnePlus 5 Guides, News, & Discussion] akxak:
From my perspective, handling and support is a mess...

If they have problems, they should clearly state what's going on.

The sold a limited number of devices as early drop, so the knew EXACTLY what they had to expect on handling and shipping. Nevertheless they failed.

And after pressing support at least confirmed that they are overloaded... but is unable to provide any estimate.

And support is just writing nice messages talking around the problem unable to give reliable answers.

From my perspective... major fault.
[OnePlus 5 Guides, News, & Discussion] gkarthik16:
> Out of curiosity was yours through FedEx?

Yes, mine was through FedEx.

> And did your FedEx tracking update?

I signed up with my email for tracking updates, but I found it very unreliable. I opted for email alerts for every scenario (every scan, delays, etc.), but I got email alerts only when the package was ready to be picked up. And once I picked it up, I got a delivery confirmation alert. There were no alerts for any of the intermediate scans the package went through at different locations.

> Also someone else asked earlier, but did you have to sign?

I customized the delivery to hold the package at a nearby FedEx location. It has been raining here in Atlanta this whole week and I didn't want the package to be left out in the rain till I return from work. Once I got there to pick it up, I had to show my ID and sign.

But I believe the original delivery plan does not require a signature. If it was, it would have been mentioned in the package details at the bottom of the tracking page (where the size/weight of the package is shown).
[OnePlus 5 Guides, News, & Discussion] xdarndph:
It's the emotions speaking.... excuse them. ;)
[OnePlus 5 Guides, News, & Discussion] apascual89:
Congratulations! I'm in Atlanta as well. I was able to get tracking though FedEx website, but only info there is that the shipping label was created....
[OnePlus 5 Guides, News, & Discussion] xdarndph:
Based off [MENTION=3515982]apascual89[/MENTION] there seems to be a chance that the FedEx shipping won't be updated and you may still receive your package... is that right? :confused:
[OnePlus 5 Guides, News, & Discussion] mick454:
My last chat with support. I tried to change delivery address... and have more information about shipping too:

(04:50:46)	mick926: Hello, my order is still stuck on "processed" and seems not to be shipped yet. In addition I'm leaving away from home for 1 month from 28th June in the morning. Actually I'm not sure if my Oneplus 5 will arrive before this day, so is it possible to deliver it at a different address?

(04:50:53)	Customer Service: Thanks for contacting OnePlus Customer Support, please wait a moment while our agents attend to you.

(04:51:48)	Customer Service: Hey there! sorry to keep you waiting but it looks like all of our chat agents are busy at the moment. We thank you for your patience and we'll be right with you as soon as the next agent is available.

(04:55:34)	mick926: Oh yeah and here is my order number #************ I forgot to mention it

(05:00:59)	*** Mark joined the chat ***

(05:01:07)	Mark: Thank you for contacting OnePlus Customer Support, this is Mark and I'll be glad to help you today.

(05:01:22)	mick926: Hello Mark

(05:01:32)	Mark: Hi

(05:02:07)	Mark: I am sorry to hear that your order still on processing. Let me help you

(05:03:23)	mick926: Thanks

(05:04:51)	Mark: you're wlecome

(05:05:04)	Mark: Please allow me 2-3 minutes to check this.

(05:05:35)	mick926: No worries

(05:05:43)	Mark: Thanks

(05:06:30)	Mark: mick926, I can say that the order is still in processing. Can you please tell me the estimated time of dispatch and delivery as indicated on the OnePlus website?

(05:07:24)	mick926: Dispatch time is 22 June and delivery is 26 June

(05:08:23)	Mark: I see. We understand that you’re excited to receive your order and experience OnePlus 5. However, the volume of orders that we anticipated was nowhere near the actual volume that we have right now, and for this reason, you might not be receiving your tracking information on time since there is a delay in updating the system. We assure you that this will not affect your order’s estimated time of arrival.We appreciate your patience and your continued support.

(05:10:08)	mick926: Yes I can understand, but if there is any delay, I'll not be at home to receive it, so is it possible to change delivery address?

(05:12:51)	Mark: Oh, that's a good question. For now, we cannot change the address since the phone is for shipment already. But, we can assure you that all items will be delivered on time which is on the 26th since the actual sales will start on the 27th. Early drop orders shall be received by customers before 27th.

(05:13:26)	mick926: Ok I hope so

(05:14:13)	mick926: Can you see any tracking number in relation to my order?

(05:14:59)	Mark: Thank you for your question,

(05:16:04)	Mark: Upon checking, there is no tracking number yet in our system. However, the good thing is you will received the tracking information via email later today.

(05:16:52)	mick926: Today? If it's right it'd be a good thing

(05:18:30)	Mark: Yes, it is. There is ab bit delay due to system glitch. But I can assure you the delivery will be on Monday.

This time I'm sure he's not a robot :) lol
[OnePlus 5 Guides, News, & Discussion] akxak:
I wouldn't be sure, I got exactly the same answers... and I doubt that they deliver till 27th, it's already too late for that.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Sorry but extremely unlikely almost 0% chance. If you have a fedex account it should show up unless they messed up the name and address when they printed the label. Fedex is good at scanning packages so if you have a label printed they will update it in 12-24 hours once OnePlus actually hands it over.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
But he still lied as I will be receiving mine on 6/27. :rolleyes: I'm an early drop order that will receive his OP5 on 6/27...
[OnePlus 5 Guides, News, & Discussion] apascual89:
Sorry, what I'm saying is that I haven't received device and no movement on my tracking number.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
That's what I figured. This is unacceptable. There has to be something that can be done... :confused: "opens google"
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Save time and energy and just move past it. Resistance is futile at this point.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
Got it. :good: I'm with you now... I'm in the same situation as you. Mine won't be dumped at the door until 6/27. I could have used that money for something else this weekend....:confused:
[OnePlus 5 Guides, News, & Discussion] captainphoenixx:
I live in Illinois USA and after 45 minutes of asking why they couldn't just call FedEx and request a Saturday delivery which is free to them they spent that whole time telling me that it was because they were a day behind and gave me no actual reason why they wouldn't help out or try to help out customers getting their phones on time even though the warehouse that's shipping to Canada is the same as the one shipping to the rest of the United States
[OnePlus 5 Guides, News, & Discussion] mick454:
Yes I think he lied too, except if they ships today and even if they do that, as you say delivery would be on 27 June... Early drop lol... Early nothing :rolleyes:
[OnePlus 5 Guides, News, & Discussion] GeorgeOSbeta:
Haha true I actually convinced her about 6 months ago and bought a cruiser off my boss, however a few weeks into it, someone hit me from the back while I was waiting for the light to turn green -_-
[OnePlus 5 Guides, News, & Discussion] xdarndph:
That's the exact mentality that keeps this cycle going. They need to be held responsible for their actions or lack thereof. There's too many components to this for it just to be a fluke. This isn't their first launch ever and this shouldn't be happening. If they couldn't prepare or didn't expect the response they received they should heavily rethink their career choices as well as the success of their company going forward.

---------- Post added at 01:55 PM ---------- Previous post was at 01:53 PM ----------

They gave us their early a$$ to kiss... :rolleyes:
[OnePlus 5 Guides, News, & Discussion] martinezma99:
Looks like my phone is shipped USPS. Anyone else in US with USPS shipping? I've only seen people talk about FedEx.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
IDK about yours, but my USPS is the worst... I'm receiving through FedEx, on 6/27. :rolleyes:
[OnePlus 5 Guides, News, & Discussion] martinezma99:
Ok, so looks like some phones shipped FedEx and USPS in the US. USPS is slower for sure. I wonder why not FedEx for everyone. I'm in Charleston, SC and shipped USPS.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
Can I fill out a police report? It'll go something like this.

"I paid for an item to be shipped by this date and have yet to receive it, plus the sender is not providing accurate details, updates, and/or information regarding my shipment." What do you guys think? :confused:
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
At least you have the chance for a Saturday delivery. My package is 100 miles away if they put stamps on it and handed it to the mailman I would get it tomorrow. Since they used Fedex 2 day air weekday delivery I'm looking at Monday.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
Hey, Charleston. I'm 45 minutes from you... That's weird. :rolleyes: USPS vs. FedEx in the same state...
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
As much fun as it sounds to argue with international people about things they personally cant do anything about... I'm going to pass and waste my time elsewhere. I just got my first email from OnePlus with shipping info as I typed this. It's for the order I just refused delivery of. They have great timing
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
You got problems bish
[OnePlus 5 Guides, News, & Discussion] jeonny:
Still Proccessing?

Checked on my order status of my OnePlus 5 today, saying it would arrive on june 23rd. However it is still in "processing." Does that mean it still hasn't shipped?
[OnePlus 5 Guides, News, & Discussion] martinezma99:
It doesn't make any sense to me. It is not looking good. Only hope is Saturday USPS delivery for me.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
By all means, continue to not make a difference in the world. I hear it's popular. ;) And congrats on your email notice, mozel tov! :good:
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
I can't wait to try your builds of RR on the 5
[OnePlus 5 Guides, News, & Discussion] xdarndph:
But your bish's not one of them... :cool:
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Keep us posted regarding the good work you are doing the world by arguing with chinese people about a crappy logistics and customer service team.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
I won't so don't check your email. :good:
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
Mozel tov!
[OnePlus 5 Guides, News, & Discussion] Blueblob:
Can you say me the carrier plz ?

Mine is not shipped (Brussels too)

Envoyé de mon Nexus 5X en utilisant Tapatalk
[OnePlus 5 Guides, News, & Discussion] Pedimento:
I can see that it is dispatched on OP site but waiting carrier email from OP.
[OnePlus 5 Guides, News, & Discussion] Blueblob:
Thx. I'm still on "estimated dispatch" with 21/06

Envoyé de mon Nexus 5X en utilisant Tapatalk
[OnePlus 5 Guides, News, & Discussion] Schrotty35:
I hope my phone get out today. Shipped on 21. and get on 23.
[OnePlus 5 Guides, News, & Discussion] david19au:
Ordered 20 mins after the code appeared. Mine should be dispatched on 21st and arrive on 23rd. Right now still processing. Ordered 6GB + Bullets to Prague.
[OnePlus 5 Guides, News, & Discussion] djsubterrain:
We share a birthday :D
[OnePlus 5 Guides, News, & Discussion] Yareking:
ordered 2 minutes after the presentation

Ordered 20 june

Shipped 20 june

Expected date 22 june

Canada (qc)
[OnePlus 5 Guides, News, & Discussion] Vaxbox:
Mine is marked as dispatched as of this morning. ETA arrival 23rd June. DHL Express to Germany. Tracking number is available but info still missing on DHL tracking site.
[OnePlus 5 Guides, News, & Discussion] croques:
Just got a message DHL is delivering mine in the UK tomorrow (22 June).
[OnePlus 5 Guides, News, & Discussion] balander:
21 (today) dispatched, waiting 23rd (Friday) for BG and GR
[OnePlus 5 Guides, News, & Discussion] unrated87:
My op5 is getting shipped from Poland Stettin to Germany (Berlin)

I hope I will get it until Friday.
[OnePlus 5 Guides, News, & Discussion] Ale08:
Hi guys ;)

My order, to Italy, below:

Your Order: estimated dispatch date 21.06.2017

But not yet received the tracking number...

... cross fingers :)

BR
[OnePlus 5 Guides, News, & Discussion] Pedimento:
Talked to chat, carrier UPS, will be delivered tomorrow.
[OnePlus 5 Guides, News, & Discussion] sille:
Because its still not dispatched.
[OnePlus 5 Guides, News, & Discussion] Hirs_E_Fruit:
21 (today) dispatched, waiting 23rd (Friday) Austria, did you all got an email with tracking number?
[OnePlus 5 Guides, News, & Discussion] vacs03:
mine is still processing for croatia
[OnePlus 5 Guides, News, & Discussion] caki25:
yeah, somehow I doubt it will arrive till Friday, though I still hope .. :) Good to see that some of the EU orders were already shipped, good deal guys :)

how long do you think you will wait until you unlock the bootloader? :D
[OnePlus 5 Guides, News, & Discussion] kboya:
Currently still awaiting dispatch confirmation, but estimated 21st, with delivery estimated 23rd.

Purchased a 128/8GB config with a bundle at 1740 UK time on the 20th. (I figured out the code while they were still presenting)
[OnePlus 5 Guides, News, & Discussion] rav101:
What did yours say originally? Was estimated delivery always tomorrow or was it originally Friday?
[OnePlus 5 Guides, News, & Discussion] L22EEW:
Ordered mine @ 4:30am this morning (21.06.17), with an estimated despatch date of 23.06.17

UK
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
My just shipped and I feel the same way you did now.. I get it ?
[OnePlus 5 Guides, News, & Discussion] xdarndph:
I feel your excitement. Just one less thing for you to do. :cool:
[OnePlus 5 Guides, News, & Discussion] zwhohebe:
Im in Boston and my order has been processing since the 20th. OP didnt have any issues taking the money on that day...

I dont think I have refreshed a page this often for anything mainly bc I have been using a back up of my back up phone which is an WP 8X. Brutal.

This is OP 5th phone? One, Two, 3, 3T and now the 5. How have they not ironed this stuff out yet? Sad!
[OnePlus 5 Guides, News, & Discussion] xdarndph:
I banish you to the enchanted forest, you troll. :cool:
[OnePlus 5 Guides, News, & Discussion] stalecheetos:
Yep, same thing for me still. Order was completed including payment before the launch was complete, still in processing.

I have chatted with support a few times and all they will say is that they are sorry and it is from circumstances outside of their control. Hilarious they are having support push this message since literally everything about this is in their control.
[OnePlus 5 Guides, News, & Discussion] xdarndph:
And THAT'S what I'm talking about! :good:
[OnePlus 5 Guides, News, & Discussion] A.Priori:
my 128 gig version just arrived about an hour ago. I'm in SF, CA
[OnePlus 5 Guides, News, & Discussion] amithmv:
Damn! I'm in Menlo Park and mine is still stuck at Oakland and Fedex says its not going to arrive till Monday :(
[OnePlus 5 Guides, News, & Discussion] TeamRainbowSwag:
Mine say it shipped out today I'm so impatient I want it today! I ordered it like an hour after it launched I talked to a live rep and they now they say it will come on the 27 but he also said u will get it on the estimated date so we shall see kinda bummed if I don't get it today :crying:
[OnePlus 5 Guides, News, & Discussion] Vaxbox:
Mine is at my local hub since noon but hasn't been delivered yet. Talk about "Express". Wont be arriving today since its 9pm. Probably tomorrow morning I hope. :(
[OnePlus 5 Guides, News, & Discussion] Me Gusta:
[MENTION=2743227]gee2012[/MENTION] well.. mine is expected to be delivered on Monday :( it just departed from Poland. I assume you got yours today? How is it?
[OnePlus 5 Guides, News, & Discussion] jeonny:
its so frustrating to hear. I wonder how they're going to handle shipping more phones at the 27th when it's open to EVERYBODY.
[OnePlus 5 Guides, News, & Discussion] asecretgate:
I ordered mine the day it was released in the Early Drop. It shipped on the 21st (though it NEVER gave me a tracking number, I had to contact support [which is still horrendous, btw] to get it). It's out for delivery now; it's gonna arrive TODAY! :)
[OnePlus 5 Guides, News, & Discussion] yubimusubi:
You really think there's going to be such huge demand on official launch day? IMO 1+ is still a niche product and everyone who really wants one already ordered.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
You are 100% right, nobody really knows about or wants this phone other than us. Craigslist ad for 3 days now and not one offer above $400. They can keep the free cord and referral points
[OnePlus 5 Guides, News, & Discussion] NPuter:
Ordered 5 minutes after keynote ended. Still listed as processing with 6/21 ship and 6/23 delivery dates.

USA/North Carolina
[OnePlus 5 Guides, News, & Discussion] mick454:
Oneplus is going to make me crazy :eek:

Still processing... Someone is in Europe and his order is "processing" too?

---------- Post added at 09:40 PM ---------- Previous post was at 09:38 PM ----------

And they say "Early drop" :good:
[OnePlus 5 Guides, News, & Discussion] Ale08:
Ordered a couple of hours after keynote... same situation :fingers-crossed:
[OnePlus 5 Guides, News, & Discussion] LurknLoad:
I ordered about an hour after the keynote. Mine order status is the same as yours. I'm also in North Carolina. My FedEx indicates June 26 delivery. How about yours?
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
My OnePlus 3t ordered on launch day using free regular shipping got to me faster from china than this one sitting 100 miles away
[OnePlus 5 Guides, News, & Discussion] Blueblob:
Brussels by UPS : out for delivery since 8 am and it's 10pm... Still today delivery date [emoji23]

Envoyé de mon Nexus 5X en utilisant Tapatalk
[OnePlus 5 Guides, News, & Discussion] More Work?:
I placed my order during the keynote, but had some issues with my bank and the order wasn't confirmed until a few hours after the keynote. I ordered the OP5 and the Welcome bundle. I live in California and am very sad to hear that friends in Canada have had the phone since the 21st or 22nd.

My order is still processing with estimated dispatch of June 21 and estimated delivery of June 23.

How were you able to check the Fedex without the tracking number? Did you have to contact 1+ support?
[OnePlus 5 Guides, News, & Discussion] SysAdmNj:
For the USA buyers, that had it delivered by fedex, did it require a signature or did they just leave the package? I'm hoping they just leave the package.
[OnePlus 5 Guides, News, & Discussion] stalecheetos:
You were right after me and mine just finally changed to shipped in the past 10 minutes. Nothing shows up on the FedEx site but my other pacakages still so maybe mine is USPS. I hope you get good news soon,.
[OnePlus 5 Guides, News, & Discussion] LurknLoad:
Go to fedex.com and create an account. Then check delivery manager. It will show any fedex shipments to your address.
[OnePlus 5 Guides, News, & Discussion] gee2012:
It's great, fast and fluid. Good speaker and excellent camera so far. WiFi speed is off the charts on a 5G frequency. Really happy with it.
[OnePlus 5 Guides, News, & Discussion] NPuter:
Shipped via USPS definitely wouldn't be good news for me - my address doesn't receive USPS delivery, so it would just go right back to sender if I'm not able to intercept it at my local post office.

Website does say it's supposed to ship via FedEx right?
[OnePlus 5 Guides, News, & Discussion] More Work?:
"You take another step forward and here I am again, like your own reflection repeated in a hall of mirrors."

View attachment 4191429
[OnePlus 5 Guides, News, & Discussion] LurknLoad:
Shrug...
[OnePlus 5 Guides, News, & Discussion] namartlu:
Mine got delivered around noon, San Diego, CA.
[OnePlus 5 Guides, News, & Discussion] yubimusubi:
I thought someone answered this a while back and said no.
[OnePlus 5 Guides, News, & Discussion] stalecheetos:
Mine says "Priority" but it did say FedEx during checkout.
[OnePlus 5 Guides, News, & Discussion] Ale08:
update:

just dispatched!

yeah ^_^
[OnePlus 5 Guides, News, & Discussion] Stephen:
Moderator Warning,

Thread cleaned, back on topic.
[OnePlus 5 Guides, News, & Discussion] Mania626:
Just dispatched!! Finally!!
[OnePlus 5 Guides, News, & Discussion] More Work?:
!!!

Finally dispatched, hopefully I can have a new phone when I go to work during the weekend. My current phone is a beat up HTC One m7. It served me well, but the battery is dying.

View attachment 4191467

Here's a history of my posts if anyone wants to compare their location and shipping times:
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
I confirmed with FedEx through Twitter

No signature required

So I had them RTS

---------- Post added at 01:49 PM ---------- Previous post was at 01:47 PM ----------

I would have to. If I hadn't told FedEx via Twitter to send it back to LA
[OnePlus 5 Guides, News, & Discussion] NPuter:
Mine switched to dispatched as well. Interesting that the status switched to dispatched for all of us at the some time ...

Is oneplus updating us with tracking? I need to find out if mine went FedEx or usps...
[OnePlus 5 Guides, News, & Discussion] evert:
The 26th for me as well, but I'm not hopeful.

DHL has status 'SHIPMENT INFORMATION RECEIVED' ever since Wednesday, June 21, 2017 at 07:32. It's been like that for 2.5 days now... :(

(I'm located in Norway, but having mine shipped to Sweden)
[OnePlus 5 Guides, News, & Discussion] mick454:
For me it's still processing, but all your posts give me hope :)
[OnePlus 5 Guides, News, & Discussion] stalecheetos:
The Oneplus site shows that mine is shipped now, so I asked support if they could get the tracking for me. This was the response i got...

Jessil

So yeah, now they are telling me even though it says shipped that they actually ran out of inventory and my order is cancelled.
[OnePlus 5 Guides, News, & Discussion] 954wrecker:
I wish mine got cancelled when I hit the cancel button right after I placed the orders. You never hit the cancel button that must be why they cancelled it. So fedex delivery manager doesn't show anything? The order page in a desktop browser doesn't show the tracking number?
[OnePlus 5 Guides, News, & Discussion] DesertVelo:
In the US: Ordered on Tuesday, received unit today June 23 even though delivery was scheduled for June 26. Emails from OnePlus were a little slow.

Sent from the singletrack...