yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Guides, News, & Discussion] jvidia:
My 15 day return window ends next friday.

OP has till then to convince me to keep the OP5.

Keeping a phone like this is a risk because if OP doesn't do anything and in six months releases one OP5T to clean this mess ... the OP5 will drop price like crazy in the 2nd hand market and will almost become a brick in our hands. I don't want that ...
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
Just return it and buy a new one, nevermind its a two week wait. If it bothered me I would get another one though, but I would definitely try for a working phone
[OnePlus 5 Guides, News, & Discussion] ReyTheBoss:
I don't think they will make the OnePlus 5T because they made 2 versions of the OP5 , and they have nothing much to add ...

so they'll go to the OP6 ... which is between 9 months to a year away

and even if they make one ... 6 months is also a lot to wait for

so i guess i am stuck , if you can wait than i can't advice you to not do it cauz it might be wise
[OnePlus 5 Guides, News, & Discussion] tragique:
Well, my RMA request was approved. They apparently decided to pay for the shipping label (FedEx), so that's good.

I guess I'll have lost about $25 on the case, but whatever. Not paying return shipping offsets that.
[OnePlus 5 Guides, News, & Discussion] jvidia:
I think I'll return it and wait to see some weeks to see what's happened.

If this things are reported as solved I'll buy it back.

---------- Post added at 01:05 ---------- Previous post was at 01:04 ----------

Are you from USA or EU?
[OnePlus 5 Guides, News, & Discussion] Rebel7022:
Can I have your case? ?
[OnePlus 5 Guides, News, & Discussion] Hudrator:
Seems that one plus still has to sort some things out internally...
[OnePlus 5 Guides, News, & Discussion] ram4ufriends:
Wow lucky you...they wouldn't provide me return shipping label....
[OnePlus 5 Guides, News, & Discussion] ZakooZ:
Looking at the LineageOS sources, there's only 1 device (with linux version 3.10+) in their repositories that uses an inverted/upside-down display: The Oppo R5

Maybe it would be interesting to know if users of that device experience jello too?

Source 1

Source 2

This driver is included by "lineageos_r5_defconfig" so it is in effect.

Curiosity: Looks like an early Nexus 6P prototype has had an inverted display too.
[OnePlus 5 Guides, News, & Discussion] jvidia:
In Europe, when returning in the 15 day window, do we have to pay for the shipping back to OP or OP sends a courier to pick it up?

Anyone knows?
[OnePlus 5 Guides, News, & Discussion] ZakooZ:
When I RMA'd my OPX, a UPS courier came to pick it up
[OnePlus 5 Guides, News, & Discussion] Hastaloego:
you forgot the /sarcasm , at least I hope so for your sake

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[OnePlus 5 Guides, News, & Discussion] jvidia:
RMA submitted!

I''ll buy again depending on this issues being solved or not.

I'm sad right now :(
[OnePlus 5 Guides, News, & Discussion] tragique:
Vote with your wallet. I will never buy a OP product again. I had hope that the days of OPO/OP2 were behind us and that they turned their ship around, but I guess not. I won't bother with them again.
[OnePlus 5 Guides, News, & Discussion] jvidia:
I never say never but I'm a little mad and sad at the same time. Mainly because I now that there is no alternative at the time.
[OnePlus 5 Guides, News, & Discussion] John Woot:
I understand you. I don't see this fixed via OTA but we will see. Anyhow there are more options incoming, like zuk z3 max, axon 8 that should be in that price or lower. The next IFA could bring us new devices unexpected, etc. At least now you'll be able to evaluate all the offers in the market with calm and the money in your hand. And the hope OnePlus learn about all this, if not bye bye.
[OnePlus 5 Guides, News, & Discussion] jvidia:
As a smal company, OP will suffer a bit if the number of RMA's rises.

That's life. Living and learning.... hope they learn with their mistakes!

As for near future releases from other brands, I don't really expect nothing especial.

Unfortunately the android market is becoming more and more boring and full of copy cats :(
[OnePlus 5 Guides, News, & Discussion] NisseGurra:
I think its oppo R7 not R5, looking at pics of the R7 screen assembly it seems that the screen is flipped:

https://www.mobileemart.com/lcd-display-touch-screen-digitizer-panel-for-oppo-r7-lite.html

same way as in the OP5.

I dont find any posts of jelly scrolling of the R7 so i may be oneplus that had a bad day...

Edit: R5 has the same screen layout from looking at R5 assemblies
[OnePlus 5 Guides, News, & Discussion] Hastaloego:
www.kimovil.com

http://kmv.to/f/NsnsxH

AGM X2 Max

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[OnePlus 5 Guides, News, & Discussion] John Woot:
Oh yes I really like www.kimovil.com you can filter almost all specifications that you want to find and compare devices. I even send them two weeks ago a correction about one phone that was updated.
[OnePlus 5 Guides, News, & Discussion] tragique:
I will personally just use my current phone (Nexus 4) a bit longer and wait things out for a while. Cooler heads prevail.
[OnePlus 5 Guides, News, & Discussion] MrMeeseeks:
OnePlus is owned by Oppo.
[OnePlus 5 Guides, News, & Discussion] Astur_Torque:
Why didn't you just returned it without explanaition (its a right when you buy on the internet)

About the case, you can sell it by wallapop, ebay, etc... and earning al least 50% of the price... (if you bought it with discount of 20€, you can sell it for 8 euros)

---------- Post added at 06:34 ---------- Previous post was at 06:29 ----------

Don't worry neighbour, calm and be patient
[OnePlus 5 Guides, News, & Discussion] BoboBrazil:
I rma'd mine. I might buy the 5T or 6 if it comes with a 1080p ips panel or 1440p amoled. Hopefully Oneplus does the right thing and fixes this issue down the line for people that don't get refunds, but I doubt it.
[OnePlus 5 Guides, News, & Discussion] panart:
I don't see anything wrong with his device either. I think it's clear that there are variations of the issue, some devices are either not affected or are minimally affected while others are heavily affected.

Honestly i can't see any "jelly" effect in the video you shared. As for Wi-Fi issues i never had any issues with it (using FRITZ! Box 7360 and devolo dLAN 550, both at 2.4GHz, also tested 5GHz public Wi-Fi). Of course it's your decision if you want to keep the device or return it.
[OnePlus 5 Guides, News, & Discussion] B3501:
All devices are affected, all have their screens flipped, why keep a device that's assembled incorrectly?

PS. Does the processor have to invert the image? If so then this will use up more battery.

It's crazy to try and defend OP here or make excuses.
[OnePlus 5 Guides, News, & Discussion] panart:
What is crazy is people like you trying to convince us that we see something we cannot see. As for why i'm keeping the device, i paid for so it's my decision. All i did was offer my opinion to [MENTION=4118408]jvidia[/MENTION] clearly stating it's his/hers decision, so keep your "defend OP or make excuses" to yourself.
[OnePlus 5 Guides, News, & Discussion] jasonrhodes32:
I'e seen all the videos and tested it out. No jelly on my device.
[OnePlus 5 Guides, News, & Discussion] panart:
Be careful mate, you may be called out for being an OP "employee" who is paid to come here to "defend" OP. :silly:
[OnePlus 5 Guides, News, & Discussion] jasonrhodes32:
Oh but here's the surprise. I AM AN OP EMPLOYEE!

NOT.
[OnePlus 5 Guides, News, & Discussion] sodomanaz:
Have you returned your phone? Sounds like you're unhappy and should.
[OnePlus 5 Guides, News, & Discussion] madnav:
All devices are not affected even though all screens are assembled inverted. It was a design decision and mostly design engineers did not consider this as a consequence (that can be observed on other phones with AMOLED display). This issue does not affect each and every OnePlus 5.

Processor does not have to invert image; the Orientation sensor gets programmed to offset for screen orientation in such devices (T-mobile Galaxy S Vibrant was such one device). There is no impact on CPU or Orientation sensor or Battery in such arrangements. Only downside is that which are associated with assembling display inverted.

It is not something that can be fixed by software/ota though as already expressed by OnePlus.

If this doesn't affect your device then you shouldn't bother about it much.
[OnePlus 5 Guides, News, & Discussion] B3501:
Why try to defend it? A big company is taking advantage of us by selling phones that are assembled perhaps not incorrectly but not the way they weren't supposed to be. Why didn't their QC not pick up on this? Why did they let a phone like this go to market? Not only that but they make fake claims about the camera and cheat on benchmarks. What a joke,lets call out a company when they do shady stuff like this so hopefully in the future the consumer won't be treated like crap from a company that doesn't care. Or should we just shut up and accept more and more poor QC for an ever increasing price?
[OnePlus 5 Guides, News, & Discussion] panart:
Here we go again. For a last time, i'm not defending OP, i'm only expressing my opinion, i'm not at all faithful to any brand, i have owned devices from probably a dozen of manufacturers (including iPhones and Windows Phones) and i have returned devices before (or regretted buying them and sold them). My device doesn't seem to be affected by the "jelly" effect (or at least it's not noticeable to my eyes) so i can't pretend that i have the issue.
[OnePlus 5 Guides, News, & Discussion] gee2012:
Well you're free to buy the device or not. Don't make this into a crusade because all big company's don't care about their costumers much. Just sell or return the phone and move on instead of continuing your rant.
[OnePlus 5 Guides, News, & Discussion] herwarth:
Because is not that big of a problem! I did not notice it before and now I see it a little bit but also when I rotate the screen 180 degrees.

iPads have the annoying scrolling of text in the left corner not keeping up with text on the right and when it was told that that was normal everyone accepted it!

I had a OnePlus 3t before and now the 5. I really hope this issue does not turn this phone in a OnePlus 2.
[OnePlus 5 Guides, News, & Discussion] shujin51:
I have been looking for alternatives but they all are either too expensive, have small screens, have ****ty software, not enough storage or are ugly af....Looks like I have to stick to oneplus 5 or get a oneplus 3t but they don't seem to sell the 3t anymore since I cant purchase it on their website.
[OnePlus 5 Guides, News, & Discussion] robertogl:
Yes, this is my biggest problem. The community. I've bought a OnePlus device also for the community, and now this problem will destroy that.

Inviato dal mio ONEPLUS A5000 utilizzando Tapatalk
[OnePlus 5 Guides, News, & Discussion] gee2012:
Thats not true: problems don`t destroy, people (users) destroy in the way that they deal with problems. Imo there is nothing wrong with the OP5, rants and reactions are completely over the top.

Instead of an RMA they keep *****ing and wining about an issue most of the users didn`t even see. Just my 2 cents :)

BTW: i`am NO OP employee ;)
[OnePlus 5 Guides, News, & Discussion] eikaramba:
unbelievable, i'm coming here to talk about a problem i have with my new phone and users like gee2012 are just saying i should shut up. Man i'm getting sick when reading long texts on that people. You have no right to say that i should just accept this "minor" issue on a 500€ phone. If you don't have this problem fine. But a lot of us have this problem and i'm feeling OnePlus does not care. That is the real problem. If they would at least admit it or promise to look into it. If nothing happens in the next few days, i will return my phone too. Like many others. Not because it is a crappy phone. Hell no, but because this issue is srsly affecting my day-to-day use. Maybe the issue is just strong with my phone, but i'm really felling this movement sickness. Just my 2 cents.
[OnePlus 5 Guides, News, & Discussion] Enddo:
I've found the issue to be incredibly subtle. Meaning, at first I thought it was just my eyes being tired as I was scrolling through the Settings page.

But then I kept seeing it. It reminds me of the stretching that MIUI does when you get to the bottom and over scroll. But again, just very very very slightly on the OnePlus 5 as it scrolls through even the middle of the Settings page.

I honestly wouldn't be surprised if OnePlus developed the new software to be like this. At least that is what I'm hoping because I would hate for it to be hardware related and see this still happening in LineageOS.

But yea, I can sit here and scroll through the middle of the Settings page (right where the Apps option is) and see it wobble/stretch/jello out ever so slightly when scrolling. Happens in the Play Store as well, so it's likely happening when scrolling through lists of things in any app
[OnePlus 5 Guides, News, & Discussion] sjs87:
I haven't used mine yet since I don't have any sort of protection for it yet. I'll check it out when I get off work. But have any of you guys set the animation scaling in developer options to 0 yet and seeing if it changes anything? I generally do this first when setting up a new phone. This probably has nothing to do with it but thought I'd throw it out there just in case it helps in finding the root cause of this issue.
[OnePlus 5 Guides, News, & Discussion] jayb222:
These forums are starting to make me think I'm crazy for not seeing this "jello effect". I don't see any word scrolling in landscape or portrait, no matter what app I'm using, no matter how long the scroll. Not everyone's is doing what y'all are saying.
[OnePlus 5 Guides, News, & Discussion] Ady1976:
I always set mine to 0.5 to speed the UI up, haven't tried 0 but it's still doing it at 0.5.
[OnePlus 5 Guides, News, & Discussion] lou2s:
I am thinking the same way.
[OnePlus 5 Guides, News, & Discussion] pokosik:
Have same issue. Got the phone yesterday.

P.S.: 8 + 128GB version.

Guys, please write some emails to OnePlus support so they could look at it and know that such issue exist. I already did that. The more users will report this, the more chances that we will get some response.
[OnePlus 5 Guides, News, & Discussion] kimw:
12 days left to fix this.
[OnePlus 5 Guides, News, & Discussion] Ady1976:
Guys i got this message from the bug hunters this morning asking is it going to fixed for sure as i want to return it if not and only have 7 days left, this was his response...

Dear OnePlus User,

We can't give you any guarantee, if you're worried about the return policy what you can do is to open/submit a ticket at*https://oneplus.net/support, report this issue and ask the email representative to keep the ticket open and on-hold as we await for a response from our Tech team regarding this issue.*

We will honor the return even if it is beyond the 15-day policy as long as the issue was reported and the ticket was created within the 15-day period, you may even provide me with*the ticket # and I can put an internal note on your*ticket about this concern of yours for further proof of our transaction.

Hope this helps.

Kind regards,

OnePlus Bug Hunters

So i advise anyone that wants to keep hold of the phone just in case it can be fixed report it to the bug hunters then open a ticket with support.

---------- Post added at 08:39 AM ---------- Previous post was at 08:20 AM ----------

Can the moderators merge this thread with the other scrolling stutter thread please.
[OnePlus 5 Guides, News, & Discussion] dreinulldrei:
Well, if that would be the issue, you could just turn it upside down, scroll around, and the problem should be gone. But it's still there.
[OnePlus 5 Guides, News, & Discussion] nadejo:
No. It's sure the Panel driver that is faulty. Maybe its even the Panel voltage that is to low. But im sure nothing that oneplus can't fix with a Firmware update
[OnePlus 5 Guides, News, & Discussion] einermusstot:
Ok, I had a remote session today, and the flashed the stock image again, it didn't resolve that issue, maybe I try a custom rom and when the problem is still there, it is a hardware problem. Otherwise the technician told me that this isn't considered an issue currently and he can't reproduce the problem on his OP5.
[OnePlus 5 Guides, News, & Discussion] kimw:
If that's the case I'm out. Already started to look elsewhere for another phone. Let it be their problem. They will get flooded for this issue now that they have officially started selling the phone.
[OnePlus 5 Guides, News, & Discussion] dreinulldrei:
I would also suspect the driver, but then again... it's all just guessing. That's not enough for me. I definitely don't want to keep a brand new device that can't scroll when even my dated S5 mini does that with a Qualcomm 4xx SoC.
[OnePlus 5 Guides, News, & Discussion] nadejo:
Im sure they will fix all of the screen issues before 14 days are past on the first purchases. Because they are aware of the Problem and that many people will rather request a rma if it doesn't get fixed.
[OnePlus 5 Guides, News, & Discussion] DesertVelo:
Just installed the 4.5.3 OTA patch and the "jello" display issue is still present. No improvement, very disappointing.

Sent from the singletrack....
[OnePlus 5 Guides, News, & Discussion] Enddo:
This was one of the first things I tried since I was thinking that it was an animation feature. But sadly no, it still has the same effect when all three animation settings in the Developer Options are set to 0
[OnePlus 5 Guides, News, & Discussion] teksin:
someone can try to put the vsync on the build.prop ?
[OnePlus 5 Guides, News, & Discussion] casual_kikoo:
Just tried a scrolling into TWRP, issue doesn't seem to be present, so I would go for a software issue rather than a hardware one.
[OnePlus 5 Guides, News, & Discussion] sjs87:
I decided to throw my sim in the OP5 anyway. So far I dont notice the jelly effect when navigating the UI and doing some light web browsing. Mine is the 6gb version by the way if that makes any difference.
[OnePlus 5 Guides, News, & Discussion] nadejo:
Wow it is really not present in twrp? If this true we are saved :D.
[OnePlus 5 Guides, News, & Discussion] panart:
Amen!

A bit of off topic, i'm more upset about accessories availability at launch of OP5 rather than trying to see things my eyes can't see. The only case i could get is the silicone case and this damn cr@p gets dirty literally 5 seconds after i clean it, every damn speck of dust or hair sticks to it like it's covered with glue.
[OnePlus 5 Guides, News, & Discussion] gee2012:
I`m telling no one to shup up ever, i`am saying deal with and wait for a fix it or RMA/sell the phone. OP has to fix or at least ease the issue and *****ing doesn`t help or relieve your issue :)
[OnePlus 5 Guides, News, & Discussion] NisseGurra:
This is an serious bug, oneplus should have solved before releasing the op5.
[OnePlus 5 Guides, News, & Discussion] gee2012:
The Crashguard Bumper Case for the OP5 will be out soon, this is the one i`am going to buy as it doesn`t add bulk and gives perfect protection. I was able to order the Carbon case when i ordered the OP5, it gives some protection but not too much.
[OnePlus 5 Guides, News, & Discussion] robertogl:
I hope you're right, but I think that if I should have bought the op5 now i would be waiting a fix.

Inviato dal mio ONEPLUS A5000 utilizzando Tapatalk
[OnePlus 5 Guides, News, & Discussion] rozak:
It does not matter how much we nug and shout in the forums. The solution is simple: if it bothers you RMA it!

If the number of RMAs is sky high then OP will have to deal with it.

If it is low, then "jelly" scrolling is not really a problem!

Στάλθηκε από το ONEPLUS A5000 μου χρησιμοποιώντας Tapatalk
[OnePlus 5 Guides, News, & Discussion] gee2012:
Me too, at least for the affected users. I don`t have/see the issue myself. I always set animations to .5 maybe that helps a bit.
[OnePlus 5 Guides, News, & Discussion] panart:
Yeah, i had my eyes set on Karbon Bumper case, but unfortunately it wasn't available on launch of OP5. I placed a second order for it a few days ago. Definitely the silicone case gives more protection at the back side (especially for the camera lens) because it's thicker than Karbon Bumper. OP definitely messed up with accessories availability, i contacted them about that and their response was "Due to the high demand of accessories offered together with OnePlus 5 most of it got sold out. Nonetheless, we appreciate your feedback and we will take this as we plan improvements for the future."
[OnePlus 5 Guides, News, & Discussion] gee2012:
Well you can `t stay a start-up company forever, they should plan and organize everything before a launch ;)
[OnePlus 5 Guides, News, & Discussion] DSF:
The problem is that OP themselves overhyped stuff. For eg see the camera, which they marketed as it is one of the best... and this is not the case. Anyway..
[OnePlus 5 Guides, News, & Discussion] gee2012:
True, but OP doesn`t have 15 Billion USD to spent on marketing like Samsung so they have to create the buzz differently. Besides that the camera isn`t bad at all, its just not the best. But future updates like EIS/focussing/lighting should make it better.
[OnePlus 5 Guides, News, & Discussion] B3501:
OP are owned by Oppo one of the biggest phone companies in the world. OP aren't a small start up company. To the people that say this is a minor problem, OP(oppo) are the only phone company in the world to this, it's an engineering fault. Good luck if you want a phone that makes promises it can't keep.and has such a blatant engineering fault.
[OnePlus 5 Guides, News, & Discussion] gee2012:
I know and agree with you, i`am a costumer too ;) But it is what it is atm.
[OnePlus 5 Guides, News, & Discussion] robertogl:
I think that a lot of developers will skip the op5 for this problem. So..

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[OnePlus 5 Guides, News, & Discussion] gee2012:
Don`t think so, this issue doesn`t affect the phone`s performance and operating in any way afaik. They even supported the OP2 which was a real drama too untill now.
[OnePlus 5 Guides, News, & Discussion] madnav:
People are rather outraged that fanboys still find it important to defend and justify OnePlus in an issue thread just because it doesn't affect them.

As for RMA; OnePlus has stated that this is a normal behaviour and not an issue - RMA and OTA to fix what is not an issue sound unlikely. Don't know about your region but in regions like India, companies like OnePlus and Samsung have and will reject RMA claims for things that they do not classify as an issue.

People will report issues no matter what product it is and no matter how minor the issue is; it is at the end beneficial to readers before they blow out their income on a product (any product). Why ask them to fix it without wanting to inform/educate others?
[OnePlus 5 Guides, News, & Discussion] gee2012:
I don`t defend OP and certainly no fanboy to clear that up, i just deal with it and hope for a fix. The issue is too minor for me to RMA the device because it doesn`t ruin/affect my experience with the phone.

And yes, costumers should file a complaint if a product is not satisfactory to them and demand action/fix by the manufacturer. Don`t know about India but here in the EU its law that states that if you buy a product online you can return/RMA a device within 14 days without offering a reason and you should get your money back.
[OnePlus 5 Guides, News, & Discussion] madnav:
I did not mean to point a figure at you in the fanboy sentence; was rather offering perspective on alot of posts in this thread.

As for region; EU and US are alot pro-consumer. Things in other regions are not as smooth and consumer friendly. You can't return a device even with offering a valid reason; once it is sold, you are on your own to follow the RMA route. DOA are the only things that can get you a refund/return. Our options are either to sell for a loss or hope for a fix.