[OnePlus 5 Guides, News, & Discussion] yankees5963:
Still Processing (Delivery day 6-23) , I ordered about 2 min. after the code went out. I was sitting at my desk waiting and got it as soon as it was released!

Below is my chat with Support tonight, This morning I was told I would get a tracking number in a couple hours and I would get my phone tomorrow (6-23) or the 24th at the very latest.

What really pissed me off is instead of saying they dropped the ball, is that they tried to say the courier didn't pick up the phone. They tried to lie to take the blame off of them. I called him out on it and asked for the tracking number for the package that was "missed by the courier". of course they couldn't answer that question. Worst Customer Service.

(09:55:55)	*** Will joined the chat ***

(09:55:55)	Will: I contacted support this morning and was told that I would get a shipping label in a couple hours, and that not to worry my phone WILL be delivered tomorrow, or saturday at the latest. It is now 6pm and no tracking number. Im loosing trust that it will be delivered as promised.

(09:56:02)	Customer Service: Thanks for contacting OnePlus Customer Support, please wait a moment while our agents attend to you.

(09:56:57)	Customer Service: Hey there! sorry to keep you waiting but it looks like all of our chat agents are busy at the moment. We thank you for your patience and we'll be right with you as soon as the next agent is available.

(10:15:35)	*** Charles joined the chat ***

(10:15:47)	Charles: Sorry to keep you waiting Will. This is Charles from OnePlus Customer Support. I'd be happy to help.

(10:16:02)	Charles: I understand that you want an update on your order.

(10:16:06)	Charles: Can I have the order number?

(10:19:23)	Charles: Hi, we have not received any response from you. Please let me know if you are receiving my chats so that we can continue.

(10:21:32)	Will: hey sorry i was on hold for a long time

(10:21:36)	Will: i was busy

(10:21:42)	Will: i can get the order number one sec

(10:21:58)	Will: XXXX

(10:22:31)	Charles: Thank you for your purchase and for the order number Will. Please give me 2-3 minutes to check the order details.

(10:22:41)	Will: thank you

(10:25:18)	Charles: Thank you for waiting Will.

(10:25:47)	Will: no problem

(10:26:14)	Charles: As per checking, the status of your order is processing. The estimated delivery date is tomorrow. Our logistics team is looking on to these cases as to why our courier did not pickup the package. We will send a notification email for further updates on your order.

(10:26:37)	Will: you say the courier did not pickup the package?

(10:26:51)	Will: whats the courier tracking number then?

(10:27:52)	Charles: Our logistics team are working to sort these cases quickly with our courier Will. We don't have the tracking number yet.

(10:28:19)	Will: Then why was I promised to have one in a couple hours this morning?

(10:30:40)	Charles: Please be informed that our logistics team is sorting these case quickly with our courier. Please wait for an email update from them as they are working on it.

(10:32:08)	Will: I understand. Is the delivery day of tomorrow, guaranteed this morning by your support team, still on?

(10:33:40)	Charles: They are working all day and night to make sure that all order will be delivered on the estimated delivery date. Please stay tuned for an email update.

(10:34:15)	Will: Sounds like I will not be getting my phone on time..another oneplus failed launch

(10:35:02)	Charles: No worries about your order being shipped later or tomorrow. In fact, our team is doing their best to ship our orders the soonest time possible.

(10:36:34)	Will: Alright, ill be expecting my phone delivered tomorrow night as promised.

(10:37:07)	Charles: Thank you for understanding Will. Please wait for an email update from our logistics team. Is there anything else I can assist you with today?

(10:37:18)	Will: No, thank you for your assistance

(10:39:12)	*** Will has rated the chat Bad ***

(10:39:12)	*** Will has commented: Support Staff was great, Charles tried his best to help. However, I do not appreciate when I was flat out lied to when he said "the courier didn't pick up packages today" and couldn't provide a tracking number for that missed package. OnePlus is known for not delivering on time...This was my first..and LAST phone I will ever buy from OnePlus ***

(10:39:14)	*** Will left the chat ***