yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] LibertyMonger:
I didn't ignore the unlocked Pixel on Verizon, I linked to where there were several similar issues with connectivity. Call me a conspiracy theorist but I am sure Verizon is more in bed with Google, Samsung and iPhone than they are with HTC. Like I have constantly stated, there has been 2 separate issues plaguing the HTC U11 with Verizon, Htc must have been misled about the CDMA-less provisioning, cause why would Sprint have CDMA and not Verizon? The missing bands 2 & 4 issues are still a mystery. Most people will surely believe what they see but I am more of a free thinker and I can see how it would be in the best interest of Samsung, iPhone and Google to **** on HTC since they have the money and the power to do it. And still to this day no one has an explanation. So to think I am wrong in my assertions is unfounded. No proof that stock users are having the same complete signal loss issues after reboot. I do not believe Verizon has made it easy for HTC, cause they never have. And even the new Google Pixel 2 sold exclusively from Verizon will not have an unlocked bootloader.

---------- Post added at 05:00 AM ---------- Previous post was at 04:50 AM ----------

This sums it up pretty well... The Verizon mirage
[HTC U11  Questions & Answers] beaups:
If you look hard enough, you can find threads with every phone having issues on every network.

Anyhow, what is your theory behind these "two bugs" on the U11? Samsung/Apple/Google colluded to together conspire with Verizon to cause connectivity issues on this HTC device?

--beaups
[HTC U11  Questions & Answers] ieatabiscuit:
So is there any update on if the U11 will work on Verizon properly, it is it still looking like a pipe dream?
[HTC U11  Questions & Answers] LibertyMonger:
No. There isn't going to be any more improvements for Verizon. Verizon simply only allowed HTC band 13 for some reason and no cdma. I'm convinced it's a conflict of interest with Google thing. I think the lack of cdma is the cause for the issues. I had issues with the Verizon LG Exalt LTE which was LTE only. Had to return it. Calls would not come through. I would call my dad, it would ring one and a half times and go to voicemail. I called Verizon, they fixed it once and it started happening again the very next day. As far as I can see, stock users are not having the permanent lost signal issue but they are occasionally losing mms. Factory reset fixes it. I never had the lost mms issue but I unlocked and rooted my U11. I'm supposed to get mine back from warranty tomorrow, I'm not betting on it but when I do get it back, I might run stock again for a while with only band 13 but I doubt it even though I had zero issues with band 13. I don't think that will last long, I will be unlocking it, rooting it and flashing with SIM card out as I had success doing before and see what happens. 100% success no matter if it seems impossible or not. If all that fails, I may drop one of my lines, move my U11 to T-mobile for a bit see how that works out and use my other upgrade to get the pixel 2XL for my mama. If I like the pixel 2XL I may just swap her phones. Or sell the U11 and take an L. There is no other explanations cause no one cares and it seems HTC doesn't even know about the permanent lost signal issue. We will see soon enough.
[HTC U11  Questions & Answers] LibertyMonger:
So, no update on my repair tracking so I called HTC and they escalated my ticket, they couldn't give me any more info but they are all like trained robots, always making the same promises. I am now supposed to get personal phone calls from HTC when there is any changes to my ticket with tracking number when shipped.
[HTC U11  Questions & Answers] ieatabiscuit:
My experience with their "customer service" was the same back when I used my U11. They clearly KNOW about the issues it has, but they refuse to acknowledge it, and it's a small enough group of people suffering it they couldn't care less if they tried. It's enough that I doubt I'll give them any more of my money in the future. It's a serious shame too, I REALLY liked my U11, Verizon's not innocent either, but their customer service was at least talking to me about the issue instead of vomiting up pre-memorized speaches.
[HTC U11  Questions & Answers] LibertyMonger:
The bottom line is unless it is Google, the best way to buy a phone for Verizon and have great customer support is to buy the phone from Verizon and have it insured. One good thing is I have my U11 insured with Verizon for one use but it will have to be a different device with the same specs. That will be my last resort if I get the permanent loss again. I have good faith that my U11 will work great for a long while if I continue to use it like I did before. That's only if it is returned with restored Verizon signal. People can laugh all they want but pulling the SIM card before flashing was magical for me ? lmao. I was on a great run until I flashed an incompatible ROM. I'm past my promised 7-10 day promise after I had many reps. make that promise. Verizon insurance would have automatically just shipped a perfect replacement and given me a free return label to return the device. I would have had a like new replacement within 2 days. No matter what something will work out.
[HTC U11  Questions & Answers] LibertyMonger:
Just called HTC and found out they lied when they said they escalated my ticket on Friday. It has not been escalated. They received my device on the 10-19-17 and no changes were made to my repair tracking so I called on the 23rd to see why. Within a half hour of that phone call my repair status changed to show "received". The person i spoke with on Friday agreed with me that they received it on the 19th so Friday was the 10th business day, she said she was escalating my ticket and I would get a personal phone call. I called again today and the A$$hole I spoke with insisted they received it on the 23rd, he says it could not have been escalated cause tomorrow will be the 10th day. I told him I had the phone call recorded, I was assured my ticket was escalated. I told them they all keep feeding the same lies over and over again. I have the USPS tracking # that shows it was received on the 19th, so he asked for my USPS tracking # he claims he was looking at the same tracking number and it shows the 23rd. That is a lie. Here is the screenshot. I was already promised last week that the phone would be back in my hands by the end of the week, if I didn't have it by this past Friday, to call and have it escalated. So now I am being told the same thing about tomorrow. The point is they are all lying. Every time you talk to them they are telling lies. I am about to get on chat with them now and see what they say.
[HTC U11  Questions & Answers] Sghlense:
Any updates? I really want the U11 but don't want to deal with all the headaches people have been dealing with on Verizon.
[HTC U11  Questions & Answers] michaelbsheldon:
After several updates, they have got this phone running pretty good for most people.

Places where VZN signal is weak give some connection problems.

Overall, this is a GREAT phone. Pleasing to handle and fiddle with.

Good camera, battery, and speakers.

Temporary S-0ff available if you're interested in customizing it's features.

Screen is great. Now that we have the last update, IMHO, if you want it, get it.......
[HTC U11  Questions & Answers] Sghlense:
Coulda had a brand new one still wrapped in box at swappa for $499 but i have been reading about all of the problems. It sold about 5 minutes ago.

Thanks for the reply! I'll probably still take a chance with it. Not much else out there that i want.
[HTC U11  Questions & Answers] ckupsco:
I will second that. It works great for me and now being able to load the U11+ launcher and sidebar have added great features.
[HTC U11  Questions & Answers] aer0zer0:
Been there my friend
[HTC U11  Questions & Answers] LibertyMonger:
Good news is, the escalation system was down yesterday so that HTC Rep. Just didn't know. The escalation team just called me so my repair has been escalated. And she was honest with me, she admitted they are experiencing delays cause they just moved into a much bigger warehouse so they should be improving soon. Plus they have had a shortage in parts.
[HTC U11  Questions & Answers] jdrch:
Yeah the moment I found out the customer service number on my receipt for a $700 device was a wrong number I realized I'd never be able to expect good service from them.
[HTC U11  Questions & Answers] LibertyMonger:
They moved to a bigger warehouse because of the hurricane in August and they called me today to let me know my repair has been escalated and I will be getting personal phone calls on the status of my repair. The RMA department that called me was honest, it is the call center Reps who do not know what they are talking about. She admitted they are behind due to the move and shortage in parts but are working to make it better.
[HTC U11  Questions & Answers] henslo:
I got mine in the mail last week, have had zero issues with signal. I actually get better call reception and download speeds, than when I had a Note 5 and S8+.

Now I'm unlocked, and running the Venom rom. Still no problems, don't see the issues people are talking about?

I got the unlocked 6gb ram 128gb rom version.
[HTC U11  Questions & Answers] LibertyMonger:
Give it time buddy, I know everyone disagrees with me here but be careful with flashing stuff. If you do flash stuff I would play it safe, take out your sdcard when flashing, after flash, shut down your phone and then reinsert sdcard and reboot. I had 100% luck flashing this way, it is just my safeguard. People will say it doesn't make sense but that doesn't matter cause if you are flashing stuff you are bound to reboot to the no signal issue and it is better to be safe than sorry. Just my advice, take it or leave it Lol. Trust me, the minute you forget to take your SIM out when flashing you will boot up with the no signal issue. 99% of the time for me a stock Nandroid or RUU fixed it. Make a backup of your custom ROM and flash that after the stock nandroid or RUU and it should restore signal. Hopefully you got a newer device from a new batch and the issue is fixed but I doubt it.
[HTC U11  Questions & Answers] henslo:
Only time I've booted up to no signal, it lasted long enough for the radios to kick in(longer than usual) but not bad. The only reason I could see it being a problem, is if you chose the wrong carrier/version when flashing. But I'll keep this in mind, if it happens. I always have a backup, of the stock and last custom rom flashed.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah that is normal. But chances are you will run into the permanent signal loss. Everyone here has. Can't say the same for stock users, they have been having mms issues that a factory reset fixes. I edited my post so re-read it in case you missed anything. If you do run into this problem you can pm or post it here and I can help if you need it.

---------- Post added at 06:58 PM ---------- Previous post was at 06:51 PM ----------

It had happened to me 4 times with my SIM card in and all times it was on a custom ROM picking Verizon. One time it happened from flashing adblock, it flashes from within the ROM and then wants you to reboot, after the reboot my signal was gone. It happened to me a fifth time but that was from a stupid move I made, I tried flashing Maximus ROM with my SIM card in but Maximus is not compatible with Unlocked Verizon. No RUU or stock nandroid would fix it, tried changing SIM's, tried using my moms SIM, tried everything, even reverting back to 1.16 with s-off, nothing fixed it so I had to send it in for warranty repair. It's a real issue with all devices on Verizon I think. Unless they have a new batch that fixed it.

---------- Post added at 07:03 PM ---------- Previous post was at 06:58 PM ----------

Keep us posted if you have any bad experiences and give us an update if you continue to have great luck. This is an issue no one wants to admit to. If I were you, I would use "Block This 3.0" instead of adaway.
[HTC U11  Questions & Answers] henslo:
If there were a bigger selection of roms, I'd be flashing a lot more lol. Don't really flash a bunch of other things except V4A and a few other modules.

Always a good thing to read which variant the rom supports (which you now know) lol .
[HTC U11  Questions & Answers] LibertyMonger:
Yeah I knew ahead of time but read through the thread and saw people were having great luck with the U.S. unlocked version on Maximus. I took good advice from someone but used it badly, if that makes sense lol. I was having horrible battery drain issues even with the screen off so someone recommended Maximus and BetterBatteryStats as a system app would be the best way to figure out my battery drain. So I had second thoughts on flashing it, but figured if it didn't work I could just run an RUU and all would be fine. I was wrong. The Maximus ROM was working good, just no signal with Verizon. But that was the only experience I had where I could not restore signal.

---------- Post added at 08:04 PM ---------- Previous post was at 07:51 PM ----------

Just think ahead too, if there is any system type things you want to flash that require flashing within the ROM, like Viper4Android modules or whatever. Just stop, shut down, remove your SIM and reboot then flash it lol. I know it sounds silly and I got a lot of backlash over it but it does not hurt to play it safe. I was having a wonderful experience with my U11 for about a month and a half. It can hit you when you least expect it. Not trying to scare you Bud, just trying to prepare you Lol.
[HTC U11  Questions & Answers] christiebunny:
Well, good news is I got my old V10 back from LG so I've got a decent phone at least. with HDvoice and wifi calling... bad news is, still nothing with the U11, still no signal-- gonna chew on verizon tomorrow about it though.

I'm tempted to see if there's some way I can still get a refund, and get the 11+ when it comes out-- I get the feeling it'll have a lot less bugs.....
[HTC U11  Questions & Answers] CXTKRS1:
Good to hear, did LG charge you to fix the phone? I hate my U11 so much I just want to crack it over the head of an HTC exec. Now I have this lovely problem that when I try to make a call it only holds for at the most a few minutes and then it loses LTE. I noticed this issue the other day when I was using Google Maps as the connection would go in and out but now the phone requires a restart after each dropped call. The few times the phone does not drop a call the connection is cutting in and out with tons of static. This even occurs when I'm at home and I have never gotten a poor LTE single in my house since the days of the HTC Thunderbolt. I am gonna wait for camera reviews for the Razer phone and if they are all good then I will be dropping VZW after almost a decade of use and going to AT&T as the Razer phone will not work on VZW's network. If the Razer phone has a weak camera then I will stick with VZW and buy a V30. The Pixel XL 2 is nice but **** all if I will give any more money to HTC (yes I know LG built the body). I will send this U11 in to be fixed and afterwards I will be done with this POS company forever and will use every opportunity to bad mouth them. BTW of course HTC blamed VZW for the single loss even though when the U11 drops LTE my V10 has full bars while chilling on Band 13.
[HTC U11  Questions & Answers] Sghlense:
The only bad reviews (and i mean ONLY) for this phone connectivity-wise that i have seen have come from this site. Every review i have seen otherwise is stellar. I want to click buy so bad.

Not topic related, but what are the chances that the U11+ gets released in the States anytime soon? I'd rather wait for that but the battery in my M8 (best phone i ever had) is started to sh*t the bed, so i don't know how long i can wait.
[HTC U11  Questions & Answers] CXTKRS1:
If you don't have VZW this phone is probably pretty good but if the Big Red is your carrier then I strongly advise you to go with another phone. Remember as well if the phone does develop an issue the return process can be a long one and the customer service seems to be absolute ****. I think the U11 Plus is suppose to come out sometimes late this year for foreign markets and I have no idea currently if it will be coming to the US market.
[HTC U11  Questions & Answers] Sghlense:
I am on Verizon, but here really is NO other phone out there that i am interested in. Talk about bummed out...
[HTC U11  Questions & Answers] CXTKRS1:
If you are willing to take the risk then go for it. As one of other members pointed out all you need is a nice backup phone that way if the U11 develops an issue you will at least have a working device. IMO beyond the Edge Sense feature the U11 has nothing that cannot be found on another flag ship phone.
[HTC U11  Questions & Answers] Sghlense:
The U11 is the complete package for me though. It is either A) Give it a shot on Verizon. B) Try another carrier. or C) See what an iphone does for me. :rolleyes:

Been a dedicated HTC fan. Pretty bummed..
[HTC U11  Questions & Answers] sdamark:
Just voicing an opinion here.

I sent my U11 back, three weeks after release date. I lost signal 2 days after I received the phone, never to get signal back. Pop in a T-Mobile sim signal back, ATT sim no problem.

Verizon and HTC did not do adequate testing on this device to minimize bugs in the software. This is obviously a software bug, or multiple bugs.

I really don't think this device is popular enough for either company to waste their time on.

HTC is dying. Verizon doesn't care.

Simple. Time to move on.

Peace out everyone, Love you all. But I'm done with HTC. HTC10 will be my last.
[HTC U11  Questions & Answers] Sghlense:
So how hard can it be to send out and damn software update. Take peoples money and then just shrug shoulders? I might just try a different carrier because i absolutely detest Verizon.
[HTC U11  Questions & Answers] Anon2016:
As someone who has experienced total signal loss on my U11 on Verizon, this phone has been an absolute pleasure on T-MOBILE with zero issues since leaving Verizon.
[HTC U11  Questions & Answers] christiebunny:
I'm beginning to think it might be in my best interests to sell my u11, and find a more verizon-compatible phone, like an unlocked zenfone AR or S8+, from amazon/swappa//etc. Haven't dug into it much, yet, still debating.... I had thought on waiting till the U11+, but I'm starting to think I need to move away from HTC after all :/

So, any suggestions on other phones that are unlocked, root/recovery-able, and have specs close to that of the U11, or better? Much as I love the U11, it's useless if I can't get it working with verizon, and the update/fix that I keep hearing about, still hasn't materialized. :( (And switching carriers, at the moment, isn't an option, unfortunately)
[HTC U11  Questions & Answers] Sghlense:
I don’t think they have very good coverage in my area but I am going to look into all my options. Wife and daughter are still under contract but I am free and clear. I want this phone.
[HTC U11  Questions & Answers] LibertyMonger:
As I mentioned before, I think you originally had the issue of not having advanced calling when you originally popped your SIM in. That is a rquirement, you have to have advanced calling activated before inserting SIM. But along the way, you may have had that fixed but then acquired the software bug [MENTION=4870157]sdamark[/MENTION] is speaking about. You have to send it in for warranty repair or fight tooth and nail for a refund. I do not think your issue is with Verizon at this point. Something gets triggered in the radio partitions with Verizon.

---------- Post added at 08:55 PM ---------- Previous post was at 08:40 PM ----------

If you have a backup phone, not worried about taking a 30 day trial, they will refund your money within 7-10 days, I got my money back on my 1st one in 7 days. A lot of people are having great luck on stock. And I had great luck until I flashed an incompatible ROM. My advice is maybe wait til I get my phone back, supposed to be within a few days. I am curious to see if they even fix my signal loss issue. That will be the tell all for the software bug.

I do not believe there is a fat chance they are going to sell the U11+ in the U.S. that would be a fight Google does not want to have.

In this case you can try it for the 30 days on Verizon, if you want to keep the phone after the trial then you can decide if you are willing to switch to T-Mobile if this issue arises for you later down the road. 99% of the time a stock Nandroid or RUU normally fixed it for me but it seems the problems with Verizon on this phone are getting worse, not better.

---------- Post added at 09:06 PM ---------- Previous post was at 08:55 PM ----------

Although I did hear that the U11+ has the T-Mobile bands, so if it can be bought on Amazon or imported somehow, depends on how bad someone wants it. If that is the case, I would mos def get it insured cause there will be no warranty.
[HTC U11  Questions & Answers] DirtydAmbrose:
My U11 also had zero signal on verizon, so I switched to At&t and it works awesome on At&t not a single glitch. I totally understand those that hate Verizon because believe me no one hates Verizon more than I do. I also do not have good coverage in my area with Tmobile but At&t does have pretty good coverage here. At&t is catching up to Verizon more and more each day so hopefully they knock Verizon down to 2nd place.

Anyone having issues with Verizon service on the U11 give At&t a try. You can even used prepaid services that use At&t towers such as Cricket or Straight talk or At&t prepaid, just do not think Verizon is the only carrier that has good coverage because they definately are not the only ones so dont feel stuck with crappy Verizon because you do have other good option such as At&t and Tmobile.

---------- Post added at 03:45 AM ---------- Previous post was at 03:38 AM ----------

Google dropped the Htc U11 + from being the Pixel xl 2 so it would serve them right for Htc to sell the U11 + here in the USA. I sure want one and I would never buy that xl 2 that was made by the manufacturer that is the king of bootloops, I definitely would never buy a phone made by LG they make ok tv's but their phones are plagued with problem as the idiots at Google are finding out.

Poor Google too bad maybe its karma for stabbing Htc in the back and dropping the Htc U11 + from being the pixel xl 2. I bought the original pixel xl I sure wont buy another pixel xl unless its made by either Htc or Motorola.
[HTC U11  Questions & Answers] Sghlense:
Who made the original Pixel XL, and how did you like it?

Wish I could test drive a provider for a day or two in my regular travels before having to commit.
[HTC U11  Questions & Answers] LibertyMonger:
I agree totally, my point is that Google is probably preventing HTC from selling it in the states, especially at the same time as the Pixel 2 launch. And if HTC does sell it, it won't be til after Christmas and i think that will be a bad move since the HTC U12 will be coming and everyone had already made their choice. No one is going to wait til after Christmas for a new phone, especially with all the Christmas promotions coming. And on top of all of that, they will not have any carrier support. It seems Google, Samsung, Apple and LG has cornered that market. Mostly Samsung. I think Samsung are some dirty players and probably give the carriers kickbacks.

---------- Post added at 10:08 PM ---------- Previous post was at 10:07 PM ----------

You can test drive the U11 for 30 days, they have a no questions asked return policy.
[HTC U11  Questions & Answers] michaelbsheldon:
HTC made it. Very good phone: clear screen, fast, unlockable, Premium feel.

Worth a look for sure.
[HTC U11  Questions & Answers] srsaloom:
Yeah, I even went out and bought a TMo prepaid sim and their cheapest 1mo plan. Wife and I have been considering moving to TMo from Vzw, so I'm getting to test drive their network and keep my U11 alive after losing vzw connectivity all of the sudden on Sunday. Been working just fine on their network, and boy oh boy I don't want to stop using this phone.