yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] Sghlense:
**UPDATE**

Those people were right! It is carrier unlocked. MY bad! I did a search about how to check to see if your phone is carrier unlocked and when following the directions it said LOCKED - which was obviously refering to the bootloader. Went to AT&T and agent put his SIM in and it had service. I have no problem with all services on AT&T(MMS included) - but the reception and call quality is most definately inferior to Verizon.

I hear what you are saying as far as not activated properly by Verizon, but i have NO phone i can use to properly activate it with advanced calling. They told me they couldn't do it with a phone in the store. So what are you saying "they can wipe it and redo it"? If i could get the MMS issue straightened out this phone would be 5 star on Verizon.
[HTC U11  Questions & Answers] LibertyMonger:
They wiped my account or that part of the account to allow me to reactivate advanced calling, as soon as she did I had like 25 texts come in almost all at once lol. This was on my HTC 10, cause by me putting my SIM card in my U11 without advanced calling activated properly I wasn't receiving texts. So then when I swapped the SIM back to my HTC 10 it caused my HTC 10 to act the same as my U11, couldn't receive texts. So after I flashed the ruu to my HTC 10 back to stock, I was able to activate advanced calling from the settings. So at this point it was activated on Verizon's end and on my HTC 10. I was then able to move my SIM back to my U11 and all is fine.

But I am thinking you need to have your SIM in a phone that has the advanced calling features in the settings in order for it to work. So if you can borrow a phone from someone who has Verizon that would do the trick.

---------- Post added at 07:57 PM ---------- Previous post was at 07:48 PM ----------

This was the same issue with [MENTION=5027435]christiebunny[/MENTION] she couldn't get advanced calling activated properly.
[HTC U11  Questions & Answers] Sghlense:
With same SIM i have in there now, or do i have to do it with a new one?
[HTC U11  Questions & Answers] LibertyMonger:
I think you can do it with the same SIM, I didn't have to get a new one before I fixed mine last night.

---------- Post added at 08:24 PM ---------- Previous post was at 08:17 PM ----------

Actually yes you better get a new SIM, one that has not been inserted into your U11. I forgot, that is what turned my Verizon HTC 10 into a Sprint device. And because of that, I could not activate the advanced calling in the settings menu. I guess cause it wasn't reading as a Verizon device. So I had to run a stock ruu on my HTC 10 to start over. Then I was able to use the same SIM. But if you borrow a Verizon device, you don't want to turn their device into a Sprint device so yes you need a new SIM
[HTC U11  Questions & Answers] Sghlense:
Can you or someone please explain the process of activating a new SIM on someone else's newer Verizon phone? If i get a new VZN 4FF/NFC SIM online, is there something i need to do before activating it on someone's phone? Do i have to take it to the Verizon store? Will it not be assigned to their # at that point? Or can it go right to my phone and automaticaly revert to my phone number/account? I just need to be clear on this.
[HTC U11  Questions & Answers] LibertyMonger:
You should be able to take their SIM out, put your SIM in, call Verizon tech support, get escalated to tier 2 or whatever they call it and tell them you need to reactivate your advanced calling so that you can use your new unlocked device on the Verizon network. Make sure they wipe your advanced calling on their end, make sure they recognize your SIM in that phone and be in the settings menu in case you have to click activate. Keep the person on the line in case whoever you borrow the SIM from has to reactivate their advanced calling, I'm not sure they will have to since no SIM that had been in the U11 effed up their phone. But before you hang up just make sure it's easy for this person to switch back. That's my thoughts from my experience. You want to start fresh on activating advanced calling. Make sure you explain your not getting your text messages and it is because you put your SIM into an unlocked phone without advanced calling activated properly. Once the SIM is activated properly you should be able to swap it back and forth without issues. I would not do it at the store, they are not very bright. Tell them you will activate it with tech support over the phone. Unless they say they can do it but I don't trust the store reps. They act like they are smarter than everyone else but they know nothing about HTC and unlocked devices. I think the key here is getting it activated correctly BEFORE it ever gets inserted into the U11. Verizon will give you one for free and if you have to get it mailed they will send you one.

---------- Post added at 11:39 PM ---------- Previous post was at 11:19 PM ----------

Just be clear on what you are doing, you are wanting to activate advanced calling in a SIM card with your number in a different phone so that you can bring your own device, you want to use your phone in an unlocked, Non Verizon device.

---------- Post added at 11:48 PM ---------- Previous post was at 11:39 PM ----------

Also, before inserting that SIM into your U11 do a factory reset.
[HTC U11  Questions & Answers] LibertyMonger:
Very happy I got a replacement device instead of my "repaired" device. I had hoped it ended this way cause I knew something was wrong with my battery on my last device. That was my second U11 and the battery life was awful, nothing like my first one. This is so much better.
[HTC U11  Questions & Answers] Sghlense:
This is a PITA because i don't know anyone with a newer android phone.

---------- Post added at 08:33 PM ---------- Previous post was at 08:25 PM ----------

How did you get the moon in the notification bar?
[HTC U11  Questions & Answers] LibertyMonger:
That sucks buddy, what part of the country do you live in if you don't mind me asking? The moon is night mode, it makes it more night friendly when reading I guess.
[HTC U11  Questions & Answers] Sghlense:
Upstate NY
[HTC U11  Questions & Answers] LibertyMonger:
I don't understand why if Verizon is claiming to have a "Bring your own device" program, and they are a store chocked full of cell phones, why they cannot use one to get people activated properly. Despite what some say here, other people with other unlocked phones, including the pixel had these same exact issues. I can pull up a ton of similar situations with other devices. I already have and posted them but I don't think anyone read through the comments. This isn't an isolated problem with just HTC. Luckily most people are already upgrading from a device with advanced calling activated, just as I did with my first and second U11. But those who are upgrading from phones from before the M9 are having this issue cause they are not aware of this problem. I already proved I could not activate advanced calling on my Verizon HTC 10 cause switching my SIM back from my unactivated U11 turned it into a Sprint device. So Verizon cannot activate Verizon advanced calling unless it's from a Verizon phone. The Verizon rep. I that helped me understood what I was trying to accomplish, she knew I had to activate advanced calling in a Verizon advanced calling device. Most Verizon reps do not know this cause they are not used to people bringing unlocked devices. Until recently, it was impossible to use non Verizon devices on Verizon. They make their money by selling you their devices. And now they get us with these monthly payments to purchase the damn things and jacks our bills up. I remember when I could get a free device as long as you signed a two year agreement, I actually liked it better then. They act noble by doing away with contracts, We are still tied to two year agreements when buying from them. This is off Topic I know, it's weird how some take an issue with my posts but it's our issues with Verizon. If they are gonna claim bring your own device they need to get you activated properly. A lot of people missed out on their experience with this great phone cause no one is getting the proper information.
[HTC U11  Questions & Answers] Sghlense:
I am going to call the 1-800 number first thing tomorrow and explain what i need to do and straight up ask them if i take it to my local Verizon store can they use a newer Verizon android phone there to activate a new SIM for my phone. And if they can't help me with the problem i am leaving Verizon and taking my family package with me to AT&T. When i was there initially to get a new SIM and have it activated, the guy that helped me was VERY helpful but it was his manager that was being an ass. Kept saying they didn't have a phone to use, and that it wouldn't matter anyway. He (the manager) just didn't want to be bothered and was more interested in snapping at his employees for not having anyone covering the door and checking people in. I will not take no for an answer this time, and if i get push back i will call the 800 number and get tech support to push the issue.
[HTC U11  Questions & Answers] aer0zer0:
Oreo treating you any better Verizon wise?
[HTC U11  Questions & Answers] LibertyMonger:
Not sure yet. Keeping a Verizon signal is really not an issue, especially if you know how to manage it. But battery wise, this third device is amazing. I know there was a battery issue with my second device, my apps and usage never changes. But I must say I do not need a custom ROM or a custom kernel or the PNP mod to get great battery life. I'm getting better battery life than anything I ever used. I know it took a while to deal with sending my second device back for warranty repair but I had a feeling I would be getting a new device out of it and I must say it was worth the wait. I knew they weren't gonna be able to fix it. I did the the same things they did before I sent it but they refused to send me a replacement. I also have my Verizon warranty for a one time use on this device. But I think I will be fine this time around, my Verizon warranty will be good for physical damage.

---------- Post added at 05:46 AM ---------- Previous post was at 05:18 AM ----------

I've been stuck at home with a broken foot for the last six weeks, might explain why I post so much and why I drink occasionally and throw off some rants here and there. So haven't had a chance to really test the signal yet but if it's the same as my first U11 on band 13 it will be just fine. Never had any issues anywhere in the Ohio/Indiana/Kentucky tri-state area. When I work I drive about 100-200 miles a day with a partner, so when I was in the passenger seat I did extensive testing with speedtest. I would have my SIM in my U11 going one way and swap it in my HTC 10 coming back, no significant difference and also never dropped signal ever except when I was in the historic Biltmore Hotel in Dayton. My HTC 10 did the same thing.
[HTC U11  Questions & Answers] Sghlense:
Used my daughters iPhone 6+ to activate a new SIM and it worked. Went to a different Verizon store and was lucky to get a phone savvy (and cute) young lady. Before i could finish explaining my problem she knew what phone i was talking about because she has a friend who is a big fan of HTC and was experiencing problems with theirs. When i told her i didn't know anyone with a newer android, she suggested using my daughters iPhone and knew it may work because they have advanced calling and she has swapped SIMS between her S8 and boyfriends iPhone without problems. The key was to set up the phone BEFORE sticking the SIM in my phone. At the store i set it up after, and didn't notice a few hiccups until after i got home(HTC tranfer tool among other things). So i took the SIM out, did a factory reset, set the phone up and THEN stuck the SIM in. Good to go for now, and at some point if/when i run across someone with a newer androind i will probably get another SIM and have it activated on said phone. She said about the only problem i would have is no NFC but i've never used that, or been inclined to, so no big deal to me. Told her she was my hero, and gave her a :highfive:
[HTC U11  Questions & Answers] LibertyMonger:
Yeah great deal buddy. I never intended to mean a newer android I just meant a newer Verizon phone with advanced calling. Glad to see you got it sorted out. Also I'm a big proponent of taking SIM out when doing anything that modifies the system in this phone. Try to keep that in mind.

---------- Post added at 01:52 AM ---------- Previous post was at 01:45 AM ----------

I don't think setting up the phone before putting the SIM in helps, I won't argue that point cause I'm not sure but before Oreo, it would ask if we wanted to install carrier settings during the setup process. I didn't see that step in the setup process on Oreo. But it probably doesn't matter either way, the key for me was having advanced calling activated on the other device in the settings menu. As long as that is done before ever inserting your SIM into the U11 and Verizon has it activated on their end it shouldn't matter. People who stick their SIM in the U11 without advanced calling setup screws up the SIM card. It's hard to explain but the SIM is reusable as long as you factory reset the other device to try again to activate advanced calling. With me, it was no issue cause I had my Verizon HTC 10 to use, but if you have to borrow a phone to get it activated, you don't want your screwed up SIM to cause them to have to factory reset. So the key is most definitely DO NOT insert your SIM into a U11 without being positively sure advanced calling is set up on both ends.

Edit*** I may have misunderstood you, yes never insert the SIM into the U11 until you have advanced calling setup on a different device.
[HTC U11  Questions & Answers] vicsvx:
3rd party sms apps not working

I didn't read this whole thread... But I will say my phone works good so far with the oreo update. Only problem I have is 3rd party txting apps. I love textra but it won't recieve mms. Verizon message+ and htc messaging recieve mms tho... Any fix or how to? I have HD voice activated...
[HTC U11  Questions & Answers] jdrch:
I searched the thread and found no mention of it, so I'm gonna drop this here: did you guys know there's an official US HTC forum? It's called Team HTC and it's found here: https://team.htc.com I'm thinking (y)our gripes might be better heard there.

And yes, I've already started a thread there complaining about HTC not telling anyone it existed.
[HTC U11  Questions & Answers] jrmcc999:
I thought I'd try VZW prepaid for a month to see if I could get a better signal over Cricket and check out HD Voice. HD Voice works, even though there are no VoLTE options my my settings. I upgraded OTA to Oreo, and there are still no settings for VoLTE. My U11 was purchased unlocked directly from HTC. I love the HD Voice, but I was very disappointed the other day when my neighborhood had a power failure and I lost wifi. I had 4-5 bars and 4G, but I could not bring up websites, or they came in at a crawl. I don't know if this is overloaded Band 13, but I wasn't impressed. At the shopping center a few miles away, my surfing speeds were fine. This tells me I can't rely on this device during a power outage or if I had to use it as a hotspot if my home Internet went out. I hate to go back to Cricket, because who knows when their HD Voice will be compatible. However, VZW unreliable data and the loss of VVM are really disappointing. I'm quite savvy, but I'm suffering from ROM fatigue. I could download NSG, but I really get tired of unlocking bootloaders only to have to easy way to get OTA updates. HTC RUUs and root access are nice, but so is the ability to not have to restore all your apps, etc., every time you take an update. I wish there was a type of nandroid backup that was OS version independent. I'd appreciate any suggestions regarding ease of updates with factory ROMs when you have root, but I've never been able to find anything convenient despite years of searching. I love LineageOS because they issue OTA updates and don't care if your bootloader is unlocked.

---------- Post added at 03:06 PM ---------- Previous post was at 03:03 PM ----------

I hear that. I can't get Chomp to work either. I never understood why the 3rd party apps have such a hard time with MMS. I messed with the APNs a lot to no avail. I never understood why HTC phones never seem to receive carrier updates either. My Samsung and Moto phones both notify you of carrier updates. I remember having to completely manually configure my Cricket APN settings on one of my older HTC phones to get data to work at all.
[HTC U11  Questions & Answers] LibertyMonger:
You may have it activated but not activated properly. I had this issue with mms but I fixed it by having a Verizon rep. Clear my advanced calling over the phone, remove it from your account and use a new SIM in a different Verizon device that has hd calling, activate it in a separate Verizon device. If you pop your SIM into your HTC U11 first without activating advanced calling properly you will get this issue. If you have to borrow a Verizon device for a few minutes to do this, make absolutely sure you do not use the same sim you have been using in your HTC U11 cause you will pass this issue onto that device. I went through this experience with my Verizon HTC 10 and had to do a factory reset to fix it. Just because Verizon says they have hd voice activated isn't enough. It has to be activated properly. Textra works fine for me now.

To make it more clear. You have to have a Verizon device that has the hd voice activation button in the settings. It has to be activated from the phone and from a call to Verizon.
[HTC U11  Questions & Answers] henslo:
Still getting good data and calling. But now am unable to send texts, can receive them just can't send. I've checked the APN and went to Verizon got a new SIM card, tech help was no help at all. Anyone else had this issue?
[HTC U11  Questions & Answers] LibertyMonger:
Read one post up from you, I had these issues. if anyone has any issues feel free to pm me I will be happy to help.
[HTC U11  Questions & Answers] henslo:
I can receive mms, SMS but can't send anything. So kind of different from your issue. I had them activate the new SIM in a different phone. But still the same, unable to send a text.
[HTC U11  Questions & Answers] LibertyMonger:
Well it causes different issues. It could go either way. It's worth a try if all all else fails. I had Verizon tech support remove hd voice to start over. Did you activate it in the settings on that phone as well? The other fix stock users have been successful with is factory reset. They talk about it in another thread. One thing I know for sure is if you pop your SIM card into a U11 first before having hd voice activated properly it messes the SIM card up and I know just because Verizon says it's activated doesn't make it true. It caused my Verizon HTC 10 to show as a Sprint device in settings/about phone/network. Those are the only fixes I know of, the U11 is very sensitive if not activated properly. It will screw with your SIM card. Good luck buddy, just giving my experience.
[HTC U11  Questions & Answers] henslo:
I appreciate the help and information. But I believe, if I have to do all of that just to be able to send a simple text, I'll just sell this phone and go back to TMobile. Their signal isn't the best, but it's cheaper, their bootloader's are always able to be unlocked and the Dev community seems to be more widespread.

I can't deal with the idiots at the Verizon stores and their brilliant "tech support" lol.
[HTC U11  Questions & Answers] Anon2016:
The phone does not have those issues on T-Mobile. I had full unrecoverable signal loss on V and zero issues on T-Mobile which I switched to in August. All I did was open an account, pop in the Sim and all the problems disappeared.
[HTC U11  Questions & Answers] meadowscurse:
I posted earlier in this thread about SIM activation in the u11. Listened to all the 100% can't activate SIM in the u11. Coming from the m9 I followed the advise and did exactly what is still being said over and over and over like ground hogs day. After multiple Sim's over a couple months I decided to try what is still being said flat out will not work. That may have been the case for some but doesn't mean that if you keep trying that process to activate and it doesn't work the it just wasn't done properly.

"One thing I know for sure is if you pop your SIM card into a U11 first before having hd voice activated properly it messes the SIM card up"

"it causes different issues, but has to be done this way"

Yes that has worked for multiple people and others it hasn't.

Anyone that has tried and tried and hasn't gotten it working here's what I know worked on my u11. Which is said to not be possible.

To be clear. I am using a sim that was unactivated from the Verizon store. Shown to me and the Verizon associate explained that the regular 4ff 4g SIM wasn't what I needed. Told me about the new Sims they had and showed me that this one was a 4g NFC SIM card which has NFC clearly printed on the card. It was then popped out of the card and inserted directly into my U11. I watched over the tech as he activated the SIM in the U11.

After activation the only thing that was changed was the APN was checked and corrected to allow receiving MMS.

This might not help or it might save someone from pulling their hair out cause they haven't tried cause they are told it won't work. If it doesn't and the the other solutions don't, then I hope you find out how the get it working for you and will share what worked for others.

Options people options!!!
[HTC U11  Questions & Answers] henslo:
Just ordered my TMobile SIM card lol. Have had more problems with Verizon and their network than I ever did with TMobile.
[HTC U11  Questions & Answers] raznbagel:
Another friend told me that he got one of the "new SIM cards" and that fixed his issues. I plan to grab one of the new ones ASAP and try that out, will update how it goes.