yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] Wingedlion13:
I just ran some more speed tests and they were all over the map. The lowest being 0.51 Mbps download 24.43 Mbps upload. Seems odd I'm getting better upload than download. Anyway I think there are some problems with Verizon and the U11.
[HTC U11  Questions & Answers] dodendemise:
Well at least the tmobile has wifi calling. Even if Verizon worked on your phone wouldn't you not be able to use either? As far as I know only Sprint and T-mobile can use WiFi calling and you wouldn't be able to use 3g or 1x because the lack of CDMA.
[HTC U11  Questions & Answers] LibertyMonger:
Have you called Verizon and request a Network booster? They check the coverage in your area and if you qualify they give it to you for free. I have one and it works great although I moved so I don't use it anymore.
[HTC U11  Questions & Answers] aer0zer0:
Its the only reason i have not purchased the 11 yet (and band 4). That and im waiting for all of the nonsense with activation to blow over. My coworker has the 11 on straight talk, and its ridiculous how snappy it is.

I tried awhile ago, they seem to think i have coverage since the tower at greek peak is only a few miles away. TBH, right now, i am getting 2 bars and LTE at the house. Hopefully it stays.
[HTC U11  Questions & Answers] dodendemise:
It really is such a great phone. I judge a phone on how well it plays Marvel Future Fight and this one is the best haha.. Joking, but yeah it's nice.
[HTC U11  Questions & Answers] rocketj:
Update:

So I talked to HTC support. They said that the phone wasn't provisioned correctly on Verizon and I needed to talk to them. Spent 1.5 hours on the phone with Verizon support. The tech was very nice but there just isn't any information on this phone at Verizon. We tried many different things with no success. She finally concluded that the IMEI number needed to be added to their database. She did so and said it should take less than 24 hours to propagate. She called me back later in the day and said it was there. Tried the phone last night.. no good. Tried this morning and it popped on the network for about 3 minutes then off it went.

One of the other things she said that since the phone worked for 2 days and then stopped was that maybe the phone broke. To test this theory I have T-Mobile sim in my alarm system so I took it out and tried it in the phone. Booted up and instantly on the T-Mobile network. Made a call and sent a text no problem.

Going to try Verizon support again today and see if there is anything else they can do since I honestly believe this is their problem.

I'll update if there is any progress. I still have a couple weeks before I need to return this phone....
[HTC U11  Questions & Answers] Cremacious:
Everything works except my phone tells me my messages didn't send, even though they did. Problem resolved with Messages+. If I can get that to stop I'd be happy.
[HTC U11  Questions & Answers] rocketj:
Update 2:

I reinstalled my sim in order to call Verizon support again but as soon as the phone booted I was back on the network! This was 24 hours after support added my IMEI to the database. How long it will last is anyone's guess. I'll be traveling with 2 phones this weekend just in case.
[HTC U11  Questions & Answers] LibertyMonger:
I wonder if there is a way to find out about how many Verizon users own this phone with no issues? Seems like a few on here that post but surely there are many more who do not post or even visit this site. Are there any lurkers out there not having issues and not reporting it?
[HTC U11  Questions & Answers] ckupsco:
I haven't had any issues after I had a chat with Verizon support and they worked on it. Been good for 2 weeks. Before that had txt and mms issues. Have always been able to make calls.
[HTC U11  Questions & Answers] michaelbsheldon:
Blue and black U11's here. Have used newer-style (LTE/NFC) sim cards from HTC10's with Advanced Calling already enabled, and both are

functioning fine without hiccups since June 10th or so. Really like the way it works. Hoping for an update that

enables LTE bands 2 and 4 to make this a perfect phone on Verizon.
[HTC U11  Questions & Answers] genepool:
Received the U11 last week, used the sim card from my M9. No issues reported, I'm able to call and text. I'm eagerly waiting for wifi calling to be enabled since lte coverage in my house is weak ( I attribute the poor signal due to hills/valleys in my neighborhood and my M9 rarely had a 4G signal at home)
[HTC U11  Questions & Answers] sdamark:
Exactly the same here. Spent 5 hours, 1 at a corporate store and 4 in chat and calls with Verizon last night. Zero progress. They manually entered the imei, tried another sim. I've done more than any sane person would ever do to get a phone working. I'll put my VZW sim back in Monday, if it don't hook up it's going back for refund.

PS Verizon credited my account for the prepaid sim I bought from T-Mobile just for testing. Yes it works on T-Mobile, just zero signal at home.
[HTC U11  Questions & Answers] sasquatch23:
I'm on total wireless with this phone which uses verizon cell towers. When I first got the phone, I was only able to get data, no calls. I read on some forum somewhere that if I use the sim from a total wireless branded Iphone SE, the phone would work like it should, which it did. Only the problem is the Iphone SE costs $180. So i did something a little shady and bought the Iphone, took out the sim, then returned it to the store. I would not recommend doing this because the sims must be linked to the Iphone, and once I returned the phone it deactivated my sim that I stole lol.

So now I ordered a total wireless branded Samsung Galaxy Sky, Which I read that the sim that comes with that works like the Iphone sim that was working until I returned the phone. The galaxy sky costs $108 which is better than the $180 i originally spent , but still quite expensive since all I want is the sim. It would be nice if HTC and Verizon would get this phone to work properly. I guess is they ever do I can turn around and sell the samsung phone I bought and recoup some of my costs.
[HTC U11  Questions & Answers] ticklemepinks:
Get a new sim From Verizon
[HTC U11  Questions & Answers] yumi1996:
I'm still having trouble getting calls to work. I've got text (send and receive) and data. Whenever I try and make a call it instantly says call failed.

On My Verizon my device is reported with the correct IMEI and name. Very strange.
[HTC U11  Questions & Answers] deafmetal1:
FWIW, I've been using my SIM from my LG G5, and have had no issues.
[HTC U11  Questions & Answers] WA_Bob:
Using the SIM from an unlocked Pixel XL and haven't had any issues so far. I still would like the LTE support for Bands 4 and 2 also and the CMDA radio working, but that wasn't a problem that just cropped up.
[HTC U11  Questions & Answers] yumi1996:
I'm using a Sim that was activated in an iPhone 6+, then swapped into a Nexus 6P, and is now inside the U11. I think maybe the issue has to do with the Nexus 6P being the previous device, but I'm not sure. I think I need to get a fresh sim, but I don't have a device to activate it with as, if I recall correctly, the 6P can't activate Verizon sims.
[HTC U11  Questions & Answers] WA_Bob:
As far as I'm aware, Verizon can activate a SIM in any phone that works on it's network. And I had a 6P that worked fine on Verizon. Lots of folks here have just taken in the U11 to a Verizon store and had it activated on their network without any problems. If there have been problems, it appears to be a network/ radio/ software issue more than an activation one. You should be able to go into a corporate Verizon store and get a new SIM for your U11 without any fuss.
[HTC U11  Questions & Answers] gunnyman:
I just returned mine to htc. Until I see problems like these eliminated, or a verizon branded model I'm waiting. Motorola is announcing their new phones in a couple of weeks. The 835 Qualcomm chip is great, I hope vzw and htc get it together.
[HTC U11  Questions & Answers] yumi1996:
I just went in to get my sim switched. They did a sim-only activation, since they couldn't find the U11 on their network.

No dice, same issue. What am I supposed to do at this point?
[HTC U11  Questions & Answers] LibertyMonger:
I just talked to a Verizon tech support rep. and asked her if she has been receiving any calls for help with the U11 and she said she does a lot of tech support and she hasn't received any for the U11. So either not many people are buying it for the Verizon network or this is a very small issue like HTC suggests. I'm expecting mine to be delivered tomorrow and I will be taking it to the Verizon store for a new sim before I try anything.
[HTC U11  Questions & Answers] yumi1996:
I've been trying to edit my APN, and any time I change something on the default APN it disappears, and any time I try and add a new APN, clicking save does nothing. What?
[HTC U11  Questions & Answers] sdamark:
Brother, I truly hope it goes smooth for you. Best of luck.
[HTC U11  Questions & Answers] LibertyMonger:
Thanks Brother, I truly hope Verizon gets off it's high and almighty ass and fixes this issue. I hope what the HTC reps. have been telling me is true and they are in the process of negotiations to sell this great phone. I've had more than one tell me the same thing and a Verizon rep told me they don't get any inside scoop on new devices, they learn the same day as we do when they get a new device. :fingers-crossed:
[HTC U11  Questions & Answers] Wingedlion13:
I know on my phone they couldn't use the HTC numbers. They had to make up some numbers that the Verizon system would accept. They had a special sim they use for such purposes. The tech had to get a manager to approve using it. Once the phone was activated they took out that sim and put a regular one in and everything was fine.
[HTC U11  Questions & Answers] takeclear:
That's weird, I had taken mine in to get a new sim and they were able to use the IMEI with no issues. Even had the phone pop up as a U11 on my Verizon account, where as my old 6P just showed up as Huawei+ model #.
[HTC U11  Questions & Answers] Cantholdthis17:
Did you get it to work?
[HTC U11  Questions & Answers] Wingedlion13:
I got mine when the U11 first started shipping and the IMEI wasn't in the system. My account just says HTC U. I'm guessing the tech forgot I said U11 and he just put in U.
[HTC U11  Questions & Answers] gunnyman:
Sent mine back yesterday. The uncertainty of will it work today? Was too heavy.
[HTC U11  Questions & Answers] takeclear:
Same reason I sent mine back. Seeing what Google has later this year, if I don't like it, I'll get the U11 if it's fixed at a lower price.
[HTC U11  Questions & Answers] rocketj:
Working perfectly once Verizon support entered the number into their system.

Took a road trip this weekend to spotty cell coverage and it performed great. I guess I can officially retire the M9 now.....
[HTC U11  Questions & Answers] Cantholdthis17:
I took mine to Verizon and they tried to put in a SIM card and it didn't work. I did a hard reset and it works. It seems like once a week it'll stop working and I have to keep doing a hard reset. I called HTC and they're going to exchange the phone.. it's been a rough couple of weeks...
[HTC U11  Questions & Answers] ieatabiscuit:
I returned mine and got it replaced. It's unlocked, rooted, and has the Magisk ROM (add-on to make it like ViperU on stock ROM). After I had the guy ensure that enhanced calling was enabled on the account, not just that line, or just on the phone its self, I have had solid connection with Verizon. After last time, I'm afraid to flash any full ROMs on it, but Magisk ROM seeps to work really well!
[HTC U11  Questions & Answers] LibertyMonger:
On my way out the door now heading to Verizon to activate my Brand new shiny HTC U11! Not gonna try to just swap sim card, Gonna do it at Verizon face to face wish me luck Lol :fingers-crossed:
[HTC U11  Questions & Answers] sdamark:
Thinking good thoughts for you. Best of luck. Dropped mine at the post office for refund.
[HTC U11  Questions & Answers] LibertyMonger:
What a mess in this thread. I don't know what the heck is going on with the people who are having issues but I popped my sim in and was connected instantly, full bars. Everything is working much Better than my HTC 10 Bluetooth is so much better. Wish I never even read anything in this thread lol. For anyone who is on the fence about Verizon network issues just ignore it. I guess as long as you have a phone newer then the M8 with advanced calling activated you should be fine just like me. Glad I ordered the unlocked version! LMAO ?
[HTC U11  Questions & Answers] gunnyman:
I wasn't fine. Popped the sim from my S7 edge into the U11. It worked for a day.

It eventually worked again, but I can't have a phone that just stops working out of the blue so I returned it.
[HTC U11  Questions & Answers] LibertyMonger:
I don't think I've ever had full bars since Android. Pretty freaking amazing!
[HTC U11  Questions & Answers] gunnyman:
I had bars with a line through them.
[HTC U11  Questions & Answers] LibertyMonger:
Well sorry about your luck buddy but as far as I can tell, any potential buyers should ignore all this negativity. I seriously doubt HTC would screw this up as bad as it seems in this thread. And I would suggest ordering the unlocked version, don't care if the consensus is they are all the same lmao
[HTC U11  Questions & Answers] LibertyMonger:
Full bars baby!
[HTC U11  Questions & Answers] sdamark:
As I stated earlier, I put my HTC10 sim ( with advanced calling working fine) in and had everything perfect.... lasted for 2 days. Then I got a slash through the signal bars never too be allowed back on the network.

Hope you have better luck.

Verizon has stated that they have not had any complaints of the U11 not being able to get on network for over a week.

Maybe these problems were only on a select few first release units.

Mine is shipped back for refund, today.

I'll reorder next week. Give it another shot. It is a really great device, but without a network it's worthless.
[HTC U11  Questions & Answers] Cremacious:
Was having a problem getting errors messages with texts saying it didn't send even though it did on any app other than Messages+, couldn't receive MMS, and make calls.

Went to my Verizon page and enabled HD calling, and updated to latest OTA, and now everything works perfectly. Very happy now.
[HTC U11  Questions & Answers] LibertyMonger:
yeah this thread needs deleted.

---------- Post added at 09:47 PM ---------- Previous post was at 09:46 PM ----------

This thread needs deleted.
[HTC U11  Questions & Answers] dodendemise:
I bought the unlocked version and still could not get it activated after hours talking to HTC and Verizon. Tried multiple suggestions and sim swapping from an HTC 10 and it still would not work. I ended up leaving Verizon lol. Works great now.
[HTC U11  Questions & Answers] pumah350:
Yea, some folks have issues with theirs connecting or staying connected, but there were also a bunch of us that had no problems. You were the one that was freaking out, when all you had to do was order up and try it :)
[HTC U11  Questions & Answers] LibertyMonger:
Nope. Not freaking out. This is a non issue.
[HTC U11  Questions & Answers] Cantholdthis17:
Are you getting another U 11 or a different phone all together? Just curious.

---------- Post added at 09:02 AM ---------- Previous post was at 08:51 AM ----------

Well I'm having this issue. First time it happened I called Verizon we troubleshooted the phone and no connection. They told me it's a SIM card issue and go to the Verizon store and get a new sim card.tried 4 different sim and kept giving them a error message and sim wouldn't work on my phone. They told me to call HTC and they will email them also. HTC didn't know what to do, so I tried a factory reset from recovery and it started working again fine.. that was 2 weeks ago and this pass Friday the same problem happened. I lost all connection with the service again. So another factory reset and now it's working but this is so annoying and I have a feeling it's going to happen again Sooner than later.. smh
[HTC U11  Questions & Answers] sprke:
There was some earlier complaints about the phone only connecting to band 13. Has this been resolved?
[HTC U11  Questions & Answers] Wingedlion13:
Not yet. :mad:
[HTC U11  Questions & Answers] LibertyMonger:
I apologize if I seemed to be rude last night, I had been drinking and was being cocky. I guess I was expecting to have issues and was surprised at how well it worked with Verizon. Just want to report I was all over the tri-state today from Ohio to Kentucky and all the way back to Indiana and I had no issues. Great signal wherever I went. I was in the sticks, the boonies and the hills Lol. Everything is working so much better than the 10, even bluetooth, my car stereo works so much better and even does things it never did before. Most definitely a worthy upgrade and hope more people from Verizon order this great phone. I really hope Verizon carries it in their stores, if what HTC has been telling me they will be and expect to reach a deal around the 16th. Then I can get this phone for my Momma and maybe my niece will ditch her iPhone.
[HTC U11  Questions & Answers] RemnantKing2:
Woke up a day ago to my phone randomly not having data. Tried restarting the phone, popping the sim card out and back in, and even troubleshooted with Verizon. Getting a new sim card to HOPEFULLY fix this issue.
[HTC U11  Questions & Answers] oneandroidnut:
I wish if they got resolved so phone could get all LTE bands on verizon i would rebuy in a heartbeat!!
[HTC U11  Questions & Answers] hgoldner:
Not yet.
[HTC U11  Questions & Answers] LibertyMonger:
I've never had full signal bars no matter where I go until this great phone.
[HTC U11  Questions & Answers] QD2DC:
Curious what download speeds you are getting. I barely manage to get 1.5Mbps compared to my 20+ I would get on my 6p and pixel prior.
[HTC U11  Questions & Answers] LibertyMonger:
I wonder if this may be part of the reason for slow download speeds... HTC U11 Is Sprint's First Gigabit Phone

---------- Post added at 06:18 AM ---------- Previous post was at 05:50 AM ----------

My mom's verizon M9 is only showing band 13 as well. I'm gonna call htc and verizon tomorrow to find out what the hell is going on.
[HTC U11  Questions & Answers] LibertyMonger:
This was my speed inside my job warehouse. I will test again throughout the day I travel all over the tri-state for my job.
[HTC U11  Questions & Answers] Wingedlion13:
Is that with your WIFI turned off or on?
[HTC U11  Questions & Answers] LibertyMonger:
LOL. It was off
[HTC U11  Questions & Answers] LibertyMonger:
Inside a customer's house no wifi
[HTC U11  Questions & Answers] Wingedlion13:
It just seems your download speed is incredibly high considering Verizion says their network is able to handle download speeds between 5 and 12 Mbps.

https://www.verizonwireless.com/arc...plans/4g-lte-speeds-compared-to-home-network/
[HTC U11  Questions & Answers] LibertyMonger:
Here's another one outside no wifi
[HTC U11  Questions & Answers] LibertyMonger:
"with peak download speeds approaching 50 Mbps. Cable speeds vary, but 4 to 12 Mbps are common."
[HTC U11  Questions & Answers] LibertyMonger:
In a customer's basement
[HTC U11  Questions & Answers] QD2DC:
I wish lol. This is the best I get here in Southern California
[HTC U11  Questions & Answers] Wingedlion13:
Sounds like you're in a good area. I'm in the sticks and my latest test is 11.32 Mbps download 24.67 Mbps upload.
[HTC U11  Questions & Answers] LibertyMonger:
I drive a truck all day so I'm all over the Tri- state. Haven't had any interruptions and full bars today and yesterday.
[HTC U11  Questions & Answers] LibertyMonger:
I was just on chat with Verizon and got some good news I think, looks like my current insurance coverage for my HTC 10 will also cover my HTC U11. Here are some screenshots of the chat. Also I asked about only having band 13 and if we will get band 4 and he said they are working on getting it but cannot say when.
[HTC U11  Questions & Answers] TNPaparazzi:
Just got mine from FedEx this morning and so far it's excellent... I haven't gone to an area with bad service yet (There aren't very many dead spots around here) but as soon as I do I'm sure I'll be *****ing about it on here lol
[HTC U11  Questions & Answers] ckupsco:
About the insurance, you will be covered but they can't guarantee what phone you will get as a replacement since they don't carry the phone as of now. Squaretrade is far cheaper.
[HTC U11  Questions & Answers] LibertyMonger:
Yes you are right, didn't think of that. Only downside is it doesn't cover loss or theft. My Verizon insurance does. But I might have to go with squaretrade for my U11. I'd hate to get stuck with something other than my U11, Verizon would probably try to stick me with a Samsung or HTC 10 lol. But hoping Verizon is gonna start selling them. :fingers-crossed:
[HTC U11  Questions & Answers] henrykrinkle3:
Since Asurion handles insurance claims for Verizon, I'd think that they would have access to replacement U11s. But that's just a guess.
[HTC U11  Questions & Answers] ckupsco:
You would think so, but that's what I was told by multiple reps before the phone was shopping. I went squaretrade to be safe.
[HTC U11  Questions & Answers] TNPaparazzi:
Update regarding the 3g area: I was finally in the area that I know for a fact I'm usually stuck with 1 or 2 bars of 3g service and I surprisingly had even better 4g service between 1 and 3 bars! Never lost service at all, made a few phone calls in the area and the phone never went out and I could hear the person clear as day the entire time.. I have to say I'm quite impressed and actually surprised because I was actually expecting nothing

---------- Post added at 07:07 AM ---------- Previous post was at 07:05 AM ----------

If you bought the phone through HTC, you have uh-oh protection anyway, even if Verizon doesn't honor an insurance replacement, you always have a backup plan
[HTC U11  Questions & Answers] Kisakuku:
There is no Uh Oh protection for U11.
[HTC U11  Questions & Answers] TNPaparazzi:
Completely forgot they did away with that
[HTC U11  Questions & Answers] LibertyMonger:
My recent chat with Verizon. Can't very well trust anything they say. Also found out the last agent I spoke with was lying when he said my HTC U11 would be covered under my current insurance for my HTC 10 but since I proved he lied by providing screenshots they assured me they will honor the claim for one replacement of a similar device. Here are screenshots, probably not in order. She also claims the reason they are not selling the U11 is because of lack of CDMA.
[HTC U11  Questions & Answers] Wingedlion13:
That sounds odd since they are phasing out 3G.
[HTC U11  Questions & Answers] LibertyMonger:
yeah all agents will tell you different things but obviously she knew something about the HTC U11, she answered me immediately, knowing the U11 does not have CDMA.
[HTC U11  Questions & Answers] Wingedlion13:
That's too bad. I was hoping Verizon would sell the U11. Sounds like people who want all the bands and be able to use all the Verizon apps will have to wait for the Pixel 2.
[HTC U11  Questions & Answers] hgoldner:
U11 Unlocked is strictly Band 13 LTE on Verizon. While allegedly two other bands are supported, those are not widely used by VZW although it owns that spectrum. That means if you have no LTE you have no coverage. Period. My experience has been that where LTE is spotty, the U11 tries hard to hang onto signal but sometimes fails. As such, when I am traveling in borderline areas (e.g., New Jersey Pine Barrens, middle of PA), I'm on my 10, not the U11. While I like very much the look and feel of the U11, and I know VZW insists it will do away with CDMA, that's not until 2019. I don't believe I own the phone I will be using as a daily driver in 2019, let alone the second half of 2018, because that phone hasn't come out yet.

I want a phone I can use on Verizon NOW. U11 does not always pass that test.

Of course, now that Verizon has dropped to third among carriers....maybe I could be persuaded to switch (if I didn't detest AT&T so much).