[HTC U11  Questions & Answers] LibertyMonger:
Yes and since Verizon is not going to fix it I wish we could figure something out.

---------- Post added at 07:03 PM ---------- Previous post was at 06:47 PM ----------

I will post my conversations with the office of one of the top executives of Verizon, I went as far as telling them they are lying to us and they won't budge on telling us the truth as to what is going on.

---------- Post added at 07:24 PM ---------- Previous post was at 07:03 PM ----------

I had mentioned something about how T-Mobile is allowing access to all bands and he took it as i was asking for Verizon to allow us to use T-Mobile bands...

Hello .........,

I hope this email finds you well.

After further review, Verizon Wireless would not be able to accommodate your request. Verizon Wireless operates on certain bands as T-Mobile operates on their own bands.

Verizon Wireless would like to work with all bands, however, FCC regulations does not allow us to do so, Monopoly.

I understand your disappointment in this matter. We would not like to see you walk away after three years of service, but understand the importance of staying connected with a device you would like to use.

Should you have any additional questions or concerns regarding this matter, please do not hesitate to reach out.

Regards,

Jesus

Analyst - HQ Executive Relations

---------- Post added at 07:27 PM ---------- Previous post was at 07:24 PM ----------

So I responded with this...

I was not talking about using T-Mobile bands, My Verizon branded HTC 10 operates on bands 2, 4 and 13 as does my Verizon branded HTC One M9. It seems Verizon has restricted bands 2 and 4 leaving us with only band 13 simply because the HTC U11 was not purchased from Verizon. This is really awful, there should be no reason why these bands are restricted on the HTC U11 but not restricted on any of my other Verizon devices. The only explanation is to force people away from bringing their own device. The explanation you have given me does not apply. We would really appreciate an honest answer to this issue, why Verizon is allowing so many people endure such a bad experience with a "bring your own device" phone with no real explanation. Many have had to return their devices to HTC because we were misled.

---------- Post added at 07:28 PM ---------- Previous post was at 07:27 PM ----------

And his response was this...

Hello ........,

I’m terribly sorry to hear that you are not accepting this explanation. If there would be an option for us to “open” the bands for the devices, I assure you that we would have processed that for you.

I would like to extend a credit for the line access fee for the past two months the HTC U11 has been activated, totaling $40.00. I understand this won't resolve your concern, but accept this as a token of appreciation for your service.

Jesus

Analyst – HQ Executive Relations

---------- Post added at 07:30 PM ---------- Previous post was at 07:28 PM ----------

And my response...

I appreciate that, thank you. But I would still like to know why these bands are being blocked by Verizon. It has nothing to do with T-Mobile, I just used them as an example, how they are allowing their band 4. The phone was built to fully support Verizon but Verizon is not supporting it. Band 4 is Verizon's XLTE. The missing band support is causing many Verizon users to lose complete signal, a slash mark blocking out their signal bars. This happens after a random reboot. No one wants to give a truthful explanation as to why Verizons band 2 and band 4 is being blocked. We believe it is being dishonest and unfair to Verizon customers. Thanks again for the credit it is appreciated but there are many disappointed customers over this issue.

---------- Post added at 07:32 PM ---------- Previous post was at 07:30 PM ----------

His response...

I apologize you feel that way, as it was not my intention to make you feel we are not being honest. At this point, there is no additional action we can take in order for device to receive better service. Unfortunately what you are requesting is not something we legally have the ability of doing.

Respectfully,

Jesus

---------- Post added at 07:35 PM ---------- Previous post was at 07:32 PM ----------

My final reply...

I just want to make clear that I was not talking about using T-Mobiles band 4. I am talking about Verizon's band 2 and band 4 is somehow blocked on the HTC U11. All other Verizon phones have access to these bands. We would just like to know why those Verizon bands are blocked. This has created a real problem. There are threads on the internet about this issue. There are people switching to t-?mobile just so they have a fully working device. Being limited to band 13 does not cover a lot of rural areas. It just seemed there could have been a solution to open this phone up to work on all Verizon bands just like any other Verizon device. This phone was crippled and we cannot get any answers. Thank you for your time and replying to my questions. Thank you for the credit it is much appreciated. I will continue to find the truth and a solution.