[Google Pixel XL Questions & Answers] jhs39:
I've only had my Pixel XL for about 5 weeks. Yesterday was the first hot summer day when I used it in my non-air-conditioned car with the GPS navigating and music playing via Spotify and the Pixel XL shut down 3 times because of extreme overheating. Is this an issue with the phone? I've never owned any phone that ever did this before. If the Pixel XL is going to do that all summer it's going to be pretty useless.

Pixel support made me downgrade from Android O to Nougat because if there is anything wrong with your phone and you are running Android O they use that as an excuse to get rid of you and move on to the next sucker who bought one of these things. I seriously doubt that Android O had anything to do with it.

Support sent me a long and ludicrous list of ways to keep the Pixel XL from overheating. If you spend 900.00 on a premium phone you shouldn't need to baby it to keep it running. I'm thinking about getting a One Plus and just canceling my Fi Service if this keeps happening.

Anyone else have experience with the Pixel XL shutting down because of overheating?

Here are the tips from Pixel Support if the phone keeps overheating on Nougat:

Hi Joe,

Thanks for contacting Google Support!

This email is in regards to the chat conversation we are having right now, as discussed, once you roll back to Nougat update, please follow the recommendations below if the issue persists.

Your device may warm up with use. Letting the device ‘take a break’ from use or limiting/turning off features (even those running in the background) could remedy the situation. Here are some tips/suggestions:

Media apps (music, video games)

1) Close or turn off other apps and features that you're not using; they may be running in the background.

2) Discontinue using the media temporarily until the temperature normalizes.

User-installed apps

1) Put the device in safe-mode to disable 3rd party apps and see if the issue improves.

2) Try uninstalling recently installed apps to pinpoint the app causing the issue.

Display brightness

1) Manually setting the brightness to be very bright may contribute to higher device temperature.

2) Consider setting to auto brightness to manually reducing the brightness setting.

GPS / 3G / WiFi - prolonged data connectivity

1) Turn off feature when not in use.

2) Stop or limit use and allow device to cool down if it gets warm.

Exposure to direct heat

1) Remove from heat and keep away from direct heat or excessive sunlight.

Poor ventilation

1) Expose the device rather than keeping it tucked away in poor ventilated/tight areas (layers, small pockets, bags).

Cases

1) Don't use a case that covers the front and back of the device.

2) Use official case (available on Google Store in some countries).

Chargers

1) Don't use unofficial chargers which can overcharge and degrade the battery.

2) Use official charger (available on Google Store in some countries).

Daydream View

1) Daydream View requires high performance from the device. The device's temperature should stay within safe limits.

2) Remove any protective cases from the device to improve thermal ventilation.

3) If your device feels too hot, stop using Daydream View and allow the device to cool down.

Android Wear

1) Power off the device for 5-10 minutes and turn it on again.

2) Try using the watch for another day to see if your issue improves. If your watch is still warm after a day, reply to this email and let us know.

Thanks,

Madasu

The Google Support Team - Supervisor