yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] LibertyMonger:
So fiddling around with settings and a SIM card was enough to call it quits? The ruu did fix my issue. Argue all you want but I am enjoying my U11

---------- Post added at 04:34 AM ---------- Previous post was at 04:30 AM ----------

So fiddling around with settings and a SIM card was enough to call it quits? The ruu did fix my issue. Argue all you want but I am enjoying my U11. Ignore what works and harp on the ones who have different issues that don't know how to fix doesn't solve anything.

---------- Post added at 04:52 AM ---------- Previous post was at 04:34 AM ----------

My method works it's unfortunate some don't figure it out. Verizon is not going to open the other bands if the phone does not work for you, send it back and complain to them but the majority of people will get to experience the great experience I am having. My second device and no signal loss. We've already established what it takes to make this phone work on Verizon. It is not a secret. If you do not have a backup phone or if you you do not wish to run an ruu then get a Samsung.
[HTC U11  Questions & Answers] QD2DC:
It's laughable that you suggest we get Samsung if we want a fully working phone lol. I'll play with the essential next and then I'll get a better fully functional pixel 2 xl. I have spare phones I just don't think I need to settle for a half assed device I paid a lot of money for.
[HTC U11  Questions & Answers] LibertyMonger:
Lmao then do it! If this phone does not work for you like it does me then your business is done here. To insult us who have a fix that works for us is laughable. If others want to try it and see if they can get the same experience then let them. I know in not the only one who is having a great experience with this great phone. There is a fix, it does work and too argue against it is pathetic.
[HTC U11  Questions & Answers] QD2DC:
You don't have a fix lol. You have a work around for when it does happen which has been stated many times that it does and continues to happen regardless of how many times you "fix" it.
[HTC U11  Questions & Answers] LibertyMonger:
Then move on. Verizon is not going to fix it. It is a fix for me. I have not had any negative experiences since my fix. It is working for others. If you can't handle this fact then move on. It should not effect you any more. It's over. It is lame and very sad that you want to deny others the same great experience i am having just because you are bitter.
[HTC U11  Questions & Answers] QD2DC:
Move on from what? The point of this thread was to bring awareness to the fact that there's a problem. Many have stated this problem exist, including yourself. Many have had to return the devices. If your happy with popping your sim out or erasing your phone and setting it up all over again every time it happens to you, great. Doesn't mean everyone does or wants to deal with that. Not everyone has access to spare phones like you and myseld for when this does happen. Not everyone is happy about being restricted to band 13 not having wifi calling like originally promised. That's what this thread was started for, this is the experiences of many on Verizon.
[HTC U11  Questions & Answers] secone00:
I can agree that you do indeed have it working in the manner that you say you have it working, but there are many more variables at play here. The very post you yourself linked to the RUU.exe and spreadsheet is the same post I followed and downloaded the .exe from capt_throwback for 1.16 base. I just tried this method now twice with sim card in Vs. sim card out. There was no difference in behavior. The radio menu HAS to be used on my end because on reboot it switches to "LTE/WCDMA/GSM auto" which has dropped service and given me no bars every time after a few moments of the phone being active, I cannot keep service unless it is set to LTE only, and even then that's temporary.

Please understand that you are a lucky case and that other people are not having the same success story. The type of account you own with Verizon, the features you do/don't have enabled, even your physical location can possibly affect your success with these methods.

Furthermore, to completely lose all internal storage, data, everything every time I have a signal problem and need to RUU just to get it working for an unknown period of time is ludicrous. Yes there's the ability to back it all up beforehand, but then you have to consider the fact that you're going to be doing that constantly and possibly at the most inconvenient of times.
[HTC U11  Questions & Answers] LibertyMonger:
Other people are having the same success story and better, they are just not posting here. Your issue could be a completely different issue. You did not post that you tried an ruu.exe so i assumed you did not try to fix it right. My second U11 and it is performing just as good if not better than my first. i have not had a signal loss with this device, I seem to have the signal loss issue under control. Verizon and HTC is not going to fix this for us. I just got a $40 credit from the top executive I been speaking with just so he can wipe his hands clean of it all, he said there is nothing thhey can do. So for those of us who want the device, there is a way for it to work uninterrupted. For the rest who do not want to fool with it will just have to pass on it.
[HTC U11  Questions & Answers] secone00:
I'm not arguing that it is or is not successful for you. My case is that it isn't that simple and other factors can determine success besides RUU itself.

Are you in an urban environment or big city? I live in one of the most rural, forested areas around Maryland, which could have completely different/antiquated tech in our cell towers compared to whichever ones may be around you.

I've been on support on numerous different occasions with Verizon trying to determine the cause of this issue, ruu'd on many occasions, 4 different sim cards attached to my number, ensuring that HD voice was active on both my line and my account, received many ambiguous answers from Verizon, they even attempted to send me a sim card attached to my father's number, which I certainly did not ask for but the support rep at the time guaranteed he knew exactly what was happening and had heard how to fix it from his superior. None of my efforts have led to the slightest difference in my phone connection behavior.

I agree with your statement on the fact that neither HTC nor Verizon are going to fix this for us, they're both going to point fingers at each other and say "go talk to the other guy." I'm tired of being caught up in that.
[HTC U11  Questions & Answers] LibertyMonger:
So have you tried a different U11?
[HTC U11  Questions & Answers] secone00:
No, I haven't. But I'm not seeing why a new phone is a better solution than a new service provider.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah I agree. I apologize if I got out of line, I just know from my experience this phone works so it's not all lost for everyone. I got my replacement, unlocked, flashed twrp, flashed viper and set everything up before installing my sim. Popped my sim in and booted and everything has been working great since. It's been just as easy as that for me since I have been taking my sim out before flashing or installing anything on system. Anything that requires a reboot. If this method does not work for anyone else then we have thirty days to return. I decided to return my first device to get the bigger and better model to have 60 days to try it. So far this phone is a keeper for me. And now since we have s-off I'm hoping flashing the radio will be a fix for anyone who loses signal, I don't foresee me losing signal anymore. But if the radio flash works that will be good enough for me. I've already been in contact with Verizon trying to get them to make a move but last night they credited me $40 for me to drop it. I'm not going to drop it I'm gonna find someone else to contact and push for getting at the very least the truth as to why they have crippled this device. I know everyone is saying it's not our problem it's Verizon and HTC but I enjoy this phone and I want to do what I can to fix it. Verizon and HTC are not going to do anything. This is a development community we should be able to figure something out. I see people in the other ROM threads using Verizon but not many posting their experience here. Again I apologize, I just thought you may have not done enough to fix it since I do know it does work.
[HTC U11  Questions & Answers] secone00:
It's no problem man, I get the frustration, a lot of this is very confusing and knowing that we may never get a clear answer certainly doesn't help. I promise I have done as much as I can think of, switching was the last move I wanted to make and I only made it because I cannot think of any other options.

I really do wish that everyone out there has the success you've had with getting it fixed, no one wants to discover their purchase was for nothing, I'm just letting people know there can be more that comes into play. I hope that the radio flash does work, that was what was needed for the unlocked 10 as I recall, which, luckily, went a lot smoother then this has ended up going. With the same thing being accomplished by running the RUU though, I'm not sure what to expect. I still love this phone and I'm not planning on giving it up anytime soon, so I decided Verizon would be the loser of the HTC v. Verizon battle.
[HTC U11  Questions & Answers] secone00:
Confusingly enough, today is the first day I've ever seen a message like this appear on my phone. Also attached is the screen on Verizon's site ensuring me I have it activated, but I've also had to ask support on the issue, who assured me I do indeed have VoLTE active.
[HTC U11  Questions & Answers] michaelbsheldon:
Wow..... do you have TWRP or SuperSU/Magisk installed on that U11?
[HTC U11  Questions & Answers] QD2DC:
I would get that error message when I would lose signal. If I went into settings and tried to register my service again, I'd get an error about failure and that message would pop up as well. Not sure if you saw my post about getting signal back, but if you have access to a different carrier sim, like t-mobile, if you lose service again, put the t-mobile sim in and let it get service. Once it does put your verizon sim back in and it should get service again almost immediately. This will at least save you the hassle of erasing everything and starting from scratch if you have access to another sim. I was able to use a coworkers sprint sim when suddenly lost service at work lol, but thankfully this works every time with need to RUU, but that's assuming you have access to another carrier sim.
[HTC U11  Questions & Answers] PieceKeepr:
I lost signal when I rebooted earlier today and tried toggling airplane mode and doing another reboot but neither got the signal back. I turned the phone off, let it sit for a couple minutes and then turned it back on and still no signal.

I did a backup and then restored a backup of the stock rom I keep on my SD card. That restored the signal. I then turned the phone off again, pulled the sim to play it safe and then restored the backup I had just made. I booted it up and shut it down again. I then put the sim back in and booted and had no problems the rest of the day.

I might not have had to do all of that but I was at work and needed it working so I took as many precautions as possible.
[HTC U11  Questions & Answers] LibertyMonger:
I am on a roll, just downloaded the updated ViperU dark theme, powered down to remove my sim, flashed it, powered down again to replace my sim and rebooted. Full signal no loss.

---------- Post added at 12:58 AM ---------- Previous post was at 12:46 AM ----------

Wish there was a way for me to prove my experience with this phone cause from the looks of this thread it makes it look like there is no hope with Verizon. I have not had these issues people are posting and I think if i did i could get them fixed. I cannot see how HTC can go so long with claiming verizon support if this is not the case. I think other issues are happening to few devices. Maybe getting the phone activated, cause I never activated my phone, it has just worked.
[HTC U11  Questions & Answers] Anon2016:
I don't think anyone is questioning your success. But it does seem clear that Verizon has crippled the phone, and lack of band 4 support is enough to prove that to me. For users like me this is unacceptable as is losing the signal when I am not modifying the phone in any way. I still assume that there is a bug causing the issue in special circumstances that not all people will see. I haven't had a problem since I dropped Verizon and moved to T-MOBILE. No more drops and I have seen band 2, 4 and 12.
[HTC U11  Questions & Answers] harrisonb:
I also emailed verizon about the advanced LTE still waiting to here back from them,its such a simple fix I don't know what there problem is,Its Verizon being Verizon, it's sucks because it's such a great phone but it need band 2,4 because we have no CDMA radio
[HTC U11  Questions & Answers] LibertyMonger:
We should go here and add some replies.

---------- Post added at 10:59 PM ---------- Previous post was at 10:48 PM ----------

If someone could extract the radio file that can be fastboot flashed, I will buy Sunshine S-Off to see if flashing the radio will fix the signal loss. Although I don't lose signal anymore it would be nice to have a quick fix just in case. I tried finding it in the firmware but couldn't extract any of the zips. Couldn't find it in the RUU either.
[HTC U11  Questions & Answers] QD2DC:
Technically it does have CDMA radio too but disabled as well lol. But I can tell you htc can't fix it, at least according to my HTC contacts. It's all on Verizon.
[HTC U11  Questions & Answers] harrisonb:
It's all Verizon Causing the issues with the phone, yes I know it's has the CDMA radio Verizon is blocking that as well ,I used the phone with,t mobile,gci.rodgers.telus no problem at all
[HTC U11  Questions & Answers] PieceKeepr:
I had something different happen yesterday. I rebooted into recovery to do a backup and got a low space warning so I rebooted system to use Root Explorer to move/delete stuff and found I had no signal. I tried toggling airplane mode, rebooting and airplane mode a few more times but nothing would restore the signal. The Verizon situation sucks but I'm wondering if there is something else going on as well.
[HTC U11  Questions & Answers] LibertyMonger:
Yes and it is awful that no one is really interested in finding what the cause is or the solution. Only thing i know to do is report my experience. So far I have had 100% success rate when popping out the sim to flash anything. Have not lost signal with my new device. But now I am getting very bad battery drain with the 6gb model. I am working on figuring it out now. Like 8% drain while in idle. Never had that before, I'm hoping it isn't signal related.

---------- Post added at 01:38 PM ---------- Previous post was at 01:26 PM ----------

Another little experiment I have been trying is turning on airplane mode when rebooting. Might not do anything but it is worth a shot! Lol. It has worked so far.

---------- Post added at 02:08 PM ---------- Previous post was at 01:38 PM ----------

I should rephrase my first statement. It sucks Verizon or HTC doesn't care to acknowledge our issue and it sucks I don't know much about Android to try and figure it out.

---------- Post added at 03:03 PM ---------- Previous post was at 02:08 PM ----------

Maybe if we try the *#*#4636#*#* settings and select LTE only the radio won't try to switch and our signal may stay more secure. just another little experiment.
[HTC U11  Questions & Answers] christiebunny:
Well, that was an interesting phone call. I spend the last half hour talking to a verizon Tier-2 tech, about my phone and the issues with it. Apparently the problems are on verizon's end, and it's not provisioned for CDMA at all. She escalated me to a tier-3, because the system won't let her change that at all. It's apparently something in their system screwing up tho, not the phone itself. In fact the tech seemed to think changing phones wouldn't help at all, since everything she can find says it's on their end. (and apparently I'd normally only have 14 days to exchange anyways, not 30 like I thought :p)

In a nutshell, one part of the system says everything's A-OK, and deeper down, everything's screwed up royally :p I'll let you guys know what happens!

My other big annoyance is that I can't get wifi calling either, there's no option to even turn it on, even though the account's provisioned for HD voice-- but apparently that's unrelated and something on the phone's software side of things :p

oh, and re:LibertyMonger's post:

I can get data, and

only

data, if I lock it to 'LTE only'. Anything else, including the 'LTE/WCDMA/GSM auto [Prl]' that's apparently the default for verizon, i get nothing, not even LTE data.
[HTC U11  Questions & Answers] LibertyMonger:
My battery life has been awful since getting my replacement. I'm hoping I can fix it and it's not a bad phone. It's looking like I'm gonna get about 8 hours with maybe 2 hours screen on time. I don't think it's the signal causing it cause I didn't have this issue before, the battery was amazing. Might ruu tonight.
[HTC U11  Questions & Answers] LibertyMonger:
Not good idle drain
[HTC U11  Questions & Answers] LibertyMonger:
Yes it's definitely Verizon blocking everything but band 13, we need get them to unlock cdma and bands 2 & 4. Hopefully you will be the hero lol. So are they willing to try and figure it out?
[HTC U11  Questions & Answers] PieceKeepr:
Now that I pretty much know what I want on the phone and how I want it set up I did a RUU and started over today just to have some peace of mind that I tried to avoid any corrupt data, etc. I went through all the steps you described and it seemed to be going pretty well, until I restored apps (just apps, no data!) with TiBu and rebooted. I even tried your idea of putting it in airplane mode to reboot, but on reboot I had no signal. Tried toggling airplane mode, mobile data, etc. but once again nothing would revive the signal. It is odd though that a couple of times there was a 4G signal but only for a second or two then it was gone.

I do periodic backups during setup so I'm flashing one now to see if that helps before returning to stock...again. Verizon is at fault for a lot, but I'm still not convinced that there isn't some other underlying problem, unfortunately I don't know nearly enough to try to figure it out.
[HTC U11  Questions & Answers] sdamark:
Verizon does not want this phone on their network. That much is plain to see.

They're not gonna put any effort into it.

I've given up on HTC and the U11.

May give the Pixel 2 XL a shot. Coming out in a few weeks.

Meanwhile my HTC10 keeps on performing exceptionally.
[HTC U11  Questions & Answers] LibertyMonger:
I don't even use TiBu to restore apps anymore, Google and HTC restore does a great job of restoring apps. I do use TiBu to restore data on some apps though. Never have to reboot afterward.

---------- Post added at 10:12 PM ---------- Previous post was at 10:07 PM ----------

Maybe try the *#*#4636#*#* settings and select LTE only

When you restored your apps and rebooted, did you already put your sim back in? I set up everything and made sure all my apps were restored before inserting my sim and rebooting.
[HTC U11  Questions & Answers] PieceKeepr:
Might be worth playing with.

Yeah I had. I thought, obviously incorrectly, that since I was only restoring apps and no data that I'd be OK. Lesson learned.

Restoring my backup didn't work, so I had to restore a stock rom backup then restore my most recent backup and I have a signal again. I love this phone, but it is a pain in the rear.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah there were probably some system apps you restored. Only thing I can say is I'm having 100% success rate by removing sim. I wanted to flash the latest pnp mod and was weary, but I clicked airplane mode to shut down so I could remove the SIM card, rebooted, flashed the pnp mod, then shut down the phone again to replace the SIM and rebooted then clicked airplane mode off and bam. My signal was fine. Same thing when I decided to try elemental x kernel.

---------- Post added at 03:53 AM ---------- Previous post was at 03:45 AM ----------

I let HTC restore everything with Wi-Fi
[HTC U11  Questions & Answers] christiebunny:
She said that the account isn't provisioned properly, and that it SHOULDN'T have "CDMA-less provisioning". But yes, I've got an NRB Ticket# and it's been escalated to tier-3, so here's hoping they'll figure it out-- though if the problem IS on verizon's end, that doesn't really explain why signal (sometimes) returns with an RUU flash.. Unfortunately(fortunately?) I can't get that to happen, and signal's still lost for me.

Hopefully I can push hard enough to get this fixed.... I doubt I'll be the 'hero' we need to get this fixed for good, but I'll push when/where I'm able :)
[HTC U11  Questions & Answers] LibertyMonger:
I for one am rooting for you, I already know this device works on Verizon and for me it works good enough for me to keep. But having cdma and bands 2 and 4 would make it more amazing. I would even chip in for a bounty for whoever can break through the Verizon barrier and get this beast working properly lol. For me, the signal always returns with the ruu.exe. Not sure about a regular ruu, I never tried. Good luck and I hope more people push for a fix.

---------- Post added at 05:37 AM ---------- Previous post was at 05:05 AM ----------

I'm filing a complaint with the Ohio Attorney General. I have had great success with them in the past and it will at least force Verizon to give a real explanation. http://www.ohioattorneygeneral.gov/About-AG/File-a-Complaint
[HTC U11  Questions & Answers] LibertyMonger:
Filed.
[HTC U11  Questions & Answers] harrisonb:
Good job maybe now we can get a straight answer from verizon
[HTC U11  Questions & Answers] LibertyMonger:
I worded it the best I could, hope more people file a complaint and maybe explain it better.
[HTC U11  Questions & Answers] CXTKRS1:
My no hassle return window is drawing to a close soon and I'm not sure what I should do. The Essential phone does apparently use Band 4 but the camera is lukewarm compared to the competition. Aside from losing signal once, minor light bleed, and the camera doing some weird wave pattern thing that required a restart the phone has been ok. Question is do you guys think this Band 4 and Band 2 issue will be resolved somewhere down the line or is this still just wishful thinking at this point?
[HTC U11  Questions & Answers] LibertyMonger:
I would do what I did and return it to order a new one for another 30 day trial if it has been working good for you. My second device and I don't notice any light bleed. I got a newer coupon code for $50 off as well. I feel we shouldn't let Verizon get away with this bull ****.
[HTC U11  Questions & Answers] christiebunny:
I like this idea-- might swap mine for a new one too, actually, I've got about 7 days left in my 30-day window-- I assume they'd ship me a replacement and a return label to send this one back once I got it, if I did?
[HTC U11  Questions & Answers] LibertyMonger:
You can call them the day before or the day of your 30 days and they have to process an rma request. They process the return and email you the info on how to return it then they give you another 30 day window to return it. Once they get it it takes 5-7 business days to get your refund. They even offer to return any accessories you may have bought. I kept my wallet case. Then you just reorder. Goes pretty smooth, they will ask questions trying to get you to keep it. Just tell them how we were lied to and remind them of the no questions asked return policy.