yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] LibertyMonger:
I wouldn't tell them you want to return it to get a replacement. Just tell them you are not satisfied because it does not work properly with Verizon, tell them we were lied to and it has caused a mess of unhappy HTC loyalists and then they will continue to stall you but then just remind them of the no questions asked return policy, they will shut up then lol. So you will have to wait for your refund then re-order a new one. if you are like me, the return center is only 3 hours from my house so the device gets there in one day. I paid for first class with insurance it was $16. You at least want to know when they receive it.

---------- Post added at 10:02 AM ---------- Previous post was at 09:34 AM ----------

This thread is in 6th place for the most views.
[HTC U11  Questions & Answers] PieceKeepr:
[MENTION=3795321]LibertyMonger[/MENTION] have you been able to make a TWRP backup without pulling the SIM card, or do you pull the SIM for that as well?
[HTC U11  Questions & Answers] LibertyMonger:
I haven't had any problems making nandroids but I would to be safe. And I'm not even sure that pulling the SIM is a real work around but it seems if it's only Verizon having this issue then if the phone doesn't know it's a Verizon SIM then we will have better success. Like I said I have had 100% success with two different devices.

---------- Post added at 09:21 PM ---------- Previous post was at 09:19 PM ----------

I think other people's problems are connecting their phone to the Verizon network to begin with, once that's accomplished they should have the same success as me.

---------- Post added at 04:42 PM ---------- Previous post was at 04:21 PM ----------

It's frustrating talking to Verizon reps, they act like it is absurd that Verizon would be blocking bands 2 and 4 and crippling this device. When we all know that they never in the past would let us use a non-Verizon device. Up until recently with their "Bring your own device" program.
[HTC U11  Questions & Answers] DavidJ726:
Hi everyone, first time posting here, but I've frequented these forums over the years when "traditional" forums just didn't have the information I was looking for.

I'm subscribing because I've been experiencing issues with my U11 on the Verizon Network as well. I purchased the Unlocked version from Amazon, took it to Vzn and activated it as a new user, having come from Sprint. My phone prior to that was the M8 on the Sprint Network.

The phone worked great for approximately 2 months, then all of a sudden I couldn't receive MMS messages anymore, I could send, just couldn't receive them. I went through several "processes" to try and correct the problem, which included clearing caches, uninstalling and reinstalling Textra (my primary SMS/MMS app) troubleshooting with tier 2 at Verizon, chatting with Textra support and trying some of their suggestions, of which none of that helped. I then finally reset to factory defaults, and all seemed to work fine until I re-installed Textra. That's when I began chatting with them even more, thinking the issue was with their app, especially since another user at AC had seen the same problems I experiences at the same time, which was right after Textra had a new release. I actually had to reset the phone 3 times in a 20-3 days period of time just to be able to get MMS back.

Then out of nowhere, I'm siting at my desk at work, and my phone went into emergency mode where I could only make 911 calls, so I hightailed it to the local store to see what they could do to help. A new SIM card didn't help, so as a last resort, I reset to factory defaults once again, and phone service was re-established. Needless to say, by now I'm feeling like I'm dealing with the most fragile phone I've ever owned and I that I was subject to failure at any minute. For the past 3 days now, the phone has been operating normally, and I've been using the stock messaging app that came with the phone. Earlier today I installed Textra, and I'm still able to receive MMS messages (actually only one that I'm aware of, it's a quite day :) )

But about 3 hours ago I re-booted my phone and all of a sudden I no linger had phone service, I was back to only being allowed to make 911 calls. I rebooted and my service was restored.

Like everyone else, I'm limited to Band 13, and I have a signal strength of about -90dBm, which seems a little weak to me.

So I'm extremely frustrated at this point. I was however, able to get Amazon to honor a return I had started on this phone before the 30 window expired, and I was able to make an exchange with the promise of another 30 day window. Even though I'm quite fond of this phone, I can't live with a device that can't be relied on. Hopefully here'll be an answer to these issues before too long.

It's been a long time since I've rooted a phone, and rooting, ruu's, roms, etc... is more than what I have the time to re-learn these days, although rooting might be a good thing...

Thanks,
[HTC U11  Questions & Answers] LibertyMonger:
I can address one issue I have with texting and messaging apps, stock messaging has never worked for me, the keyboard won't pull up. I use Verizon messages + without issues up until I switched back to my HTC 10, I could not receive texts but I could send them. A new SIM card fixed that for me. But if you read through this thread you can see the success I have been having although I think there is other issues at hand besides what I experienced. I would only recommend this phone if you follow and have the success I have had and within your 30 days and only if you have a back up phone. I'm pretty confident I can keep service and I know without a doubt as long as I don't reboot my service is solid and dependable. Good luck bud.

---------- Post added at 03:17 AM ---------- Previous post was at 02:55 AM ----------

I appreciate your detailed post, it's what we need to figure this out. I am on my second U11 and do not experience all this mess like some have. My first two weeks I lost signal 3 times and each time was a result from flashing something to system and rebooting. I have seemed to have tamed that and haven't had issues since. It's very delicate with Verizon so you have to be careful when rebooting. Only reboot when you are at home and have the time to fix it. The ruu.exe fixes it for me ever time. Also pull the SIM card out if you make any changes to system that requires a reboot.
[HTC U11  Questions & Answers] DavidJ726:
I've read through much of this post over the past several days, and probably need to skim it again, but any thoughts on the how I should activate the U11 that I received today? I think I'm going to try another new SIM.

Maybe I got lucky and got a refurbished phone that's been tweaked ;)

Thanks

David
[HTC U11  Questions & Answers] LibertyMonger:
You have to have a sim that has already been activated with advanced calling or VoLTE. Like with me, I just used my SIM from my HTC 10, never had to activate it. The biggest thing I would do is make sure you have your phone completely set up the way you want it before inserting your SIM. Unless you are gonna stay completely stock. Even then I would use Wi-Fi and let HTC restore do its thing if you are coming from a previous HTC device. If not, use Wi-Fi and restore all your apps and everything before you install your SIM.

---------- Post added at 01:34 AM ---------- Previous post was at 01:26 AM ----------

I really don't think it's the device itself causing the issues it's Verizon.
[HTC U11  Questions & Answers] LibertyMonger:
I'm thinking I should start a petition if I'm gonna go through with this complaint with the attorney general. Doubt we can get many people to sign it though. This isn't just about us and the U11 this is bull because of the bring your own device program, this issue will probably effect other phones as well.
[HTC U11  Questions & Answers] secone00:
While I just received my T-Mobile SIM card today (it worked wonderfully, I was surprised with how instantaneously I was able to call/text/etc), I still wish to support this cause and think this absolutely needs to be dealt with.

I was just reading up on this article and noticed at the very end it very specifically mentions how "Verizon introduced its first two LTE-only phones, the LG Exalt LTE and HTC U11. This is part of a move to an all-LTE system; Verizon says it wants to shut down CDMA by the end of 2019."

Probably worth mentioning in any complaint or petition of any sort? I don't know.
[HTC U11  Questions & Answers] christiebunny:
If that's true, since I do have LTE access (and only LTE), why can't I use it to make calls/send texts/etc?
[HTC U11  Questions & Answers] LibertyMonger:
Are you using a SIM that has already been VoLTE activated? It won't activate on the U11 you have to activate it on an HTC 10 or M9 and also call Verizon and have them activate it.
[HTC U11  Questions & Answers] LibertyMonger:
Just finished chatting with HTC trying to get an entry into their new promo. While I was there I asked about Verizon, here are screenshots. Who is David from HTC?

***edit she must have thought I was David lol.
[HTC U11  Questions & Answers] LibertyMonger:
Well I tried emailing someone else from the executive office, apparently this Jesus dude intercepts all of the emails. Here is his response...

This is Jesus in the Executive Offices. I received your complaint from Tami Erwin.

Our position has not changed from our previous communication. Verizon Wireless is unable to unlock the bands you are requesting.

Our network is working properly. If you have any issues regarding the device, I recommend referring back to the manufacturer.

This is our final position regarding the above presented matter; we will not be addressing it further.

Respectfully,

Jesus
[HTC U11  Questions & Answers] secone00:
Wow. This is ridiculous. It seems like nothing will make them budge when such a statement is clearly wrong. I'd love for them to come to my part of Maryland with a U11 and keep that claim.

We need to get some sort of media coverage or exposure to this issue to make them listen. They've already lost one customer from this, I do not think it will be the last if they maintain that stance.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah I would like to start with a petition but it seems not many care enough. We have Howard Ain the trouble shooter here in Cincinnati but I can't come at him by myself with this issue. I need backers. Maybe if we all started writing a little testimony here as proof and collect them on one complaint. I cancelled my complaint with the attorney general cause I don't think it will matter by myself.

---------- Post added at 11:48 PM ---------- Previous post was at 11:24 PM ----------

Here is an old article but it spells out what is happening. Band 13 is their primary band and I've had no issues with it. https://www.extremetech.com/electro...ll-off-cdma-and-allow-unlocked-lte-phones-too
[HTC U11  Questions & Answers] cmurgia:
I just had a thought. If we can chance our IMEI to match our old HTC 10, wouldn't that stop Verizon from blocking everything?

Yes, I know it may be illegal, but this is my phone and I'm using the number from my old phone.

Thoughts?
[HTC U11  Questions & Answers] LibertyMonger:
If it would work it's only right. It's effin bull **** how they are blocking us

---------- Post added at 03:56 AM ---------- Previous post was at 03:55 AM ----------

And we are still paying premium price for ****ty service.
[HTC U11  Questions & Answers] CXTKRS1:
Eh I flat out hate this. Over time I have warmed up to the phone but VZW is making it so damn hard to justify keeping this thing. When other phones like the Essential are not being shut out from band 4 it makes me think HTC did something to anger the great red demon. I was considering going for a replacement U11 just because I heard some of the early Solar Red phones (which mine is) were susceptible to issues. My phone has had a few hiccups but for the most part it has been great but the fact so much speed is being left on the table make me want to walk away from VZW forever. One of the better flagship phones on the market and VZW wants to handicap it all because it is not sold in their stores.
[HTC U11  Questions & Answers] Perry977:
Do you have actual screenshot of this? Maybe we can start out by posting this on social media
[HTC U11  Questions & Answers] DavidJ726:
Well, I was going to post a report detailing my activity over the past couple of days, which included trying to follow michaelbsheldon and Libertymonger posts... (thanks guys!) but after seeing the post where Jesus said the issue is closed, it seems kinda pointless. But in a nutshell, I did activated a new replacement U11 Tuesday evening and am still having the same failure with MMS messages. Both of my conversations with tech support at VZN (Tier 2) and HTC, basically end with the carrier and the manufacturer pointing fingers at each other. You'd think that as long as everyone followed standards, these devices would work. What I don't get, is that there are some (apparently) who are having no problems with the U11 on VZN.

The strange thing is, you'd think Verizon would want the revenue from all users (as long as they're not the 1% bandwidth hogs) regardless of what device they're using.

Maybe there's bad blood between HTC & VZN, or perhaps there's backroom agreements with Google? Think about it... have the network cripple a phone by not allowing it to fully function, drive down the value of a company due to lackluster sales so you can buy them at a discount, then release your own branded version of a U11 (ie... Pixel 2) that works wonderfully. BTW... I'm really not a conspiracist, I'm just puzzled by all of this.

So the question now, is do I like the U11 enough to go back to Sprint? Or do I like the VZN network enough (better in some cases than Sprint) so that I'm willing to try a different phone, or maybe get an older phone to hold me over until the Pixel 2 is released.

David
[HTC U11  Questions & Answers] LibertyMonger:
I'm actually having 100% success on my second U11. I have never lost signal while booted, the only time I have lost signal was on my first U11 and that was after a reboot three different times.
[HTC U11  Questions & Answers] DavidJ726:
No issues whatsoever with receiving MMS messages? Have you modified any of the APN settings?

---------- Post added at 04:35 PM ---------- Previous post was at 04:25 PM ----------

This is what I have.

APN: VZWINTERNET

Proxy: Not Set

Port: Not Set

Username: Not Set

Password: Not Set

Server: Not Set

MMSC: Not Set

MMS Proxy: Not Set

MMS Port: Not Set

MMS Protocol: WAP 2.0

MCC: 311

MNC: 480

Authentication Type: Not Set

APN Type: default,hipri,dun,supl

APN Enable / Disable: Is greyed out out, button is toggled right

Bearer: The following are checked -

LTE, HSPAP, HSPA, HSUPA, HSDPA, UMTS, EDGE, GPRS

The following bearer types are NOT checked:

Unspecified & eHRPD
[HTC U11  Questions & Answers] LibertyMonger:
No issue with mms except when I try to send it takes longer than normal I think. I receive them really quick. My apn settings in the screenshots.
[HTC U11  Questions & Answers] DavidJ726:
Ha! I should of posted screen shots...

We have the same settings. Do you use the stock messaging app, or something else?

I think the last thing I can do, is to try again and get a SIM card activated in another Verizon device before plugging it into mine.

Maybe I should of gotten the red phone instead of the blue one :)
[HTC U11  Questions & Answers] LibertyMonger:
I have always used Verizon messages + I just like it better than any other messaging apps, I like the customization and all. I have never had issues with it until I popped my sim out of my first U11 and returned it back into my HTC 10. I stopped receiving texts. I could send them but could not receive them. A new sim card fixed that issue.

---------- Post added 8th September 2017 at 12:02 AM ---------- Previous post was 7th September 2017 at 11:12 PM ----------

Yes I think that is key, I used my same SIM card from my HTC 10
[HTC U11  Questions & Answers] cmurgia:
I'm all for signing petitions, talking to Attorney Generals, and making noise. If anyone has an idea on how to make Verizon listen, I'm open to it. I'm actually disputing my purchase through PayPal for false advertising.

I can't believe that no website or outlet has made this a story.
[HTC U11  Questions & Answers] LibertyMonger:
If someone can write the subject matter and summary for the petition, I'm just not knowledgeable enough to explain the issue and make it sound professional. Let's get the petition started, we will at least get an idea of how many people care and are effected.
[HTC U11  Questions & Answers] CXTKRS1:
LuLz so now when I lose signal at work (the building is basically a blackhole for LTE) I now get a "voice service blocked" message on my phone.
[HTC U11  Questions & Answers] LibertyMonger:
That is awful bro. I haven't had issues indoors yet even at my shop. Must be a bad signal area also I don't know. But I've never lost signal as long as the phone was booted.
[HTC U11  Questions & Answers] secone00:
Here's my best shot at this:

Upon browsing HTC's website, they confirm that their newest smartphone, the U11, is fully compatible with the Verizon network, fully meaning data, calls, texts, everything. After receiving the device, and inserting my SIM card, I was able to send one text and had calling/texting for maybe a minute, but immediately afterwards I discovered my texting and calling capabilites were completely cut off. Rebooting, restoring the stock operating system via HTC's official website, nothing will resolve the issue.

I then consulted with a support representative from Verizon, who was able to successfully instruct me on setting up HD voice on my account, claiming that was the issue with the U11 and that, because the device was eligible for the "Bring Your Own Device" program, they would fix my issue. He assured me that he had the situation resolved and would send a new SIM card immediately. Just a day later, a new sim card comes in from Verizon, but the features section of the receipt listed that my SIM card has the feature "Decline HD voice" included.

Naturally, that did not seem right to me at all. I was back to Verizon support for assistance. The second representative had a much different tone. He immediately told me I was in the wrong for requesting support from Verizon on this issue and requested that I leave for htc's site and ask them. Upon doing so and consulting with HTC support, I was immediately given the exact same answer Verizon gave me, "Go talk to them." it's worth noting that by this point, I noticed on Verizon's website the mention of u11's compatibility in the "Bring Your Own Device" had seemingly just dropped off the site.

After being given the run around, a third representative from Verizon told me that it was, in fact, their issue that they needed to resolve. Another SIM card was given. This time, it was for a different phone number that was on a separate line in my account. I've completely lost my patience by this point, but figured I'd give it one last go around.

Another long trial of finding someone from Verizon support, after being told once again to talk to HTC instead of Verizon, finally someone talked to me and explained that the situation was being handled while asking if I'd like another SIM sent. Sure enough, it comes in and on that same features section I mentioned earlier, I see the feature "CDMA device provisioning," which of course is the opposite of what a cdma-less device needs.

It's clear Verizon has been making internal changes that they are not willing to go into details with the general public about, given their claim to end cdma by 2019 I'm sure those changes are happening as we speak, but many users are buying this phone after the promise of network functionality, only to find that's not the case. To also be given such terrible clarity from support representatives, inconsistent answers, and general distress as a result of the events is far from just and should be acted on.
[HTC U11  Questions & Answers] christiebunny:
Well, nothing yet, all I got out of the tier-3 ticket was "device doesn't have a cdma antenna"-- they're sending me a new SIM though, apparently one with a simcard 'number' that contains letters, not the normal 20-digit one. I'm not sure what that means, but I've got a sneaky suspicion that it's got a larger memory than then 'normal' one. Just a wild guess on my part, but we'll see tomorrow. I'll let you guys know, one way or another.
[HTC U11  Questions & Answers] LibertyMonger:
This is all really crazy. Out of two U11's I never had these issues. I know you all are probably getting sick of me repeating myself but I'm having no issues. Been flashing, updating and all and not a single sign of any signal loss on my second. But even on my first device I had no problem connecting. It's a mess that's for sure. I have no reason to return this one so far.

---------- Post added at 09:38 PM ---------- Previous post was at 08:44 PM ----------

I think a lot of it is Verizon's deals with Samsung and Apple. They do not want us having an unlocked device.
[HTC U11  Questions & Answers] christiebunny:
I'm jealous :/ The rep I talked to DID say the U11's in their database, and there's a specific SIM type assigned to it.... so, out of curiosity, does your sim have the normal 20-digit number, or this weird letter/number mix my new one apparently has?
[HTC U11  Questions & Answers] LibertyMonger:
I will have to check tonight when I pull it out. I'm gonna flash viper tonight so I always pull my SIM to try and prevent the slash through the signal bar issue. So far I've had 100% success. What I can tell you is I just used my same SIM from my HTC 10, never had to get a special or new SIM for the U11. I will post your answer later.
[HTC U11  Questions & Answers] secone00:
Are you in a big city/one of the top cities in the US by any chance my man? I don't think I ever heard where, because, I have a guess but I have absolutely no evidence to back it up as of yet.

I'm under the impression of a couple things so far, it's clear that:

A) Verizon wants to phase out CDMA within the next couple years

B) The device needs cdma-less provisioning from Verizon to work.

Because they are only just recently starting their plan of phasing CDMA out, I doubt they've upgraded ALL of their towers yet in whichever way they need to be upgraded to support this change. All of this is still guessing of course, but, if I was high up enough in Verizon to be making decisions the decision I'd see being made would probably be "Focus on the big cities, the largest populations of our users, then by the end of 2019 we'll have gotten around to all the rural areas and everywhere else."

It's possible you're one of the lucky ones who's around an upgraded tower, meanwhile all of us have no clue.

All of this is dependent on locations though so you may show up and blow a hole right through this theory in one fell swoop lol :p but that's all I got so far.
[HTC U11  Questions & Answers] Anon2016:
I'm not who you asked. But I left Verizon because of the issues. Just outside of LA.
[HTC U11  Questions & Answers] LibertyMonger:
That sounds very logical. I'm in the Cincinnati tri-state area and have had strong, 100% signal no matter where I go and I drive maybe 100 miles a day in a work truck. May not be the fastest data but I can say 100% that I have no trouble playing any videos and I live stream in my car and work truck with never a break in connection.
[HTC U11  Questions & Answers] secone00:
Not a problem haha! That takes care of that thought then, I have no idea what the heck is going on still in that case. I'm also gone now but still very concerned over this situation and wish to see it through until some answers can be given, at least.

Hmm. That's definitely a big area then. Maybe we'll need some more locations on people who are/are not good. This is tough lol, it'd be great if someone from one of these companies could just clue us in even a little.

For reference, I'm on the eastern shore of Maryland. About 2 hours away from the state capitol of Annapolis, probably the closest city area we have, Baltimore is even farther.