yashsingh1/xdaforums huggingface dataset:
[Google Pixel XL Questions & Answers] fatapia:
Applications available from the play store may not have been optimized for O yet, so while it may seem like a stable build it is marked as a beta because it is still a WIP. It's like asking for support here on a custom ROM, would you go complaining to the dev about their latest nightly not playing nice with whatever? No, the dev would ask you to try replicating the issue on the last known stable build so they can begin to determine where from there things went wrong.

With all that said, I also recommend trying this using Nougat and see if your issue persists before anything else. All the overheating issues I have seen are either from using daydream or a defective device that needed to be RMA'd
[Google Pixel XL Questions & Answers] jhs39:
Phone overheated and shut down again --on Nougat this time. Pixel support says that doesn't mean there is anything wrong with my phone--they consider this acceptable and normal behavior for their 900.00 phone.
[Google Pixel XL Questions & Answers] parakleet:
Yes well regardless of the price there are conditions in which electronic devices cannot survive.

You seem to be subjecting your phone to one of those conditions.

You arent the first one to experience overheating.

Many people have experienced over heating with devices a lot more expensive.

I for instance blew a hose on my jeep and drained the radiator, thank god it was a steel block and I didn't do any irreparable harm.

Jeeps dont have the luxury of a cut off system for over heating like your phone does.
[Google Pixel XL Questions & Answers] jhs39:
You're making excuses for Google which makes you either an employee or a moron. It's June. If Summer is a condition that this phone can't function under then it's crap. No excuses are possible --its just crap.
[Google Pixel XL Questions & Answers] parakleet:
This is where I leave you.

Good luck.
[Google Pixel XL Questions & Answers] fatapia:
like I mentioned earlier, you may have to RMA. Complain all you want, until you contact Google to get your device replaced you're beating a dead horse. Dude, we're people just like you trying to help you figure out what's up if you want to act like that go for it. It's your problem, not mine. Good luck.
[Google Pixel XL Questions & Answers] jhs39:
I've contacted Google. This phone is 6 weeks old and was purchased from the Google Store. I not only have the standard warranty but I purchased the extended warranty because of the shabby way owners of the Nexus 6P were treated by Google and Huawei. I thought I was protecting myself by paying extra for the extended coverage--but if Google maintains that my phone is operating normally no warranty on the world will do me any good.

I've owned 100 dollar phones and 300 dollar phones and the Nexus 6p was a 600 dollar phone. I have lived in Chicago all my life and used all of these phones in the same city under the same exact conditions. I have never owned a phone before the 900 dollar Pixel XL that repeatedly overheated and shut down under the same conditions. And its only June! What is this phone going to do in July when it gets hot out every day?

It's disappointing that this XDA thread seems to be filled with Android fanboys who think it's a-ok for a 900 dollar phone to overheat and shut down as soon as the first hot summer days come along. I would have thought no reasonable person could possibly find that acceptable. Instead nobody on XDA offers useful suggestions, nobody on XDA offers support, understanding or empathy and as far as I can tell nobody on XDA seems to think the way my phone is behaving is unacceptable.

My conclusion is that the Pixel XL was only purchased by Android fanboys because of its prohibitive price, unlike previous Nexus devices that I owned, and that Android fanboys are every bit as useless and annoying as those of the Apple variety.

The XDA threads for Nexus devices are filled with smart people who provide useful feedback and help. The XDA threads for the Pixel XL are something different altogether. Dealing with people here is no better than dealing directly with Google.
[Google Pixel XL Questions & Answers] fatapia:
if you purchased the extended warranty, then use it [MENTION=6990243]jhs39[/MENTION] we can't call google for you
[Google Pixel XL Questions & Answers] toknitup420:
Whelp with that said. Go pound sand. If you can't get Google to replace you're faulty device because you're a little push over, then that's you're problem. Don't get mad at everyone else for not knowing whether or not you're phone is actually busted.
[Google Pixel XL Questions & Answers] rolling_thunder:
My pixel gets hot under very specific and limited circumstances. I RMA'ed my first one for this reason and now my second one does the same thing. Also, I got this second one on June 6th, little over a week ago.

So the conditions that make my pixel get very hot, very fast is this. Looking at XDA on Chrome, gets my phone HOT. It stutters, lags, and battery nosedives. A few other non mobile optimized sites warm it up, or sites with alot of ads, but XDA is basically un-browsable on it on Chrome. I'm on the O beta, and also using Chrome beta, but it acted this way on N too. So I just stay off the website and only use the app.

It's kinda annoying but everything else seems to work fine, so I'm not going to RMA another one.
[Google Pixel XL Questions & Answers] RobAtSGH:
I ride around with my Pixel XL in a black car, connected to my head unit, running Android Auto, Maps, and Spotify. The only thing I'm not doing that you probably are is running the screen at full bright.

I can give that a whirl to see if I can duplicate it, but as of right now I've never had an overheat shutdown.

Some questions:

Where do you have your phone mounted?

What kind of mount?

Is your phone in a case?

Do you have the same overheat problem if you place the phone in a different location with the same apps running? (say, in a cup holder or dash cubby?)

UPDATE: One hour of driving. Black car. Black interior. Mostly sunny. 85F ambient temp. Nougat 7.1.2 (5/17). Verizon network. Cell, WiFi, Bluetooth, and GPS radios enabled. Maps running. Spotify streaming via BT. Phone plugged into quick-charger. Screen full bright (100%). No holder in this car, so it was kept in the center console. No case. White phone. Windows open.

Result - did the phone get hot? Yes, it got hot, but not uncomfortably so. Did it overheat? No. Did it shutdown or display any other thermal alert? No, it did not.

So, either your phone is generating a hell of a lot more heat than mine, or something about where you have it mounted or the mount is causing a lot of heat buildup. If you've window mounted or dash mounted, consider vent mounting. Especially if you've a black phone and the sun's beating on it through the windshield. Also, if your mount either covers a great deal of the phone or has foam padding pressing against the back, consider switching out the mount for one that doesn't. That ****'s just an insulator and lets heat build up.
[Google Pixel XL Questions & Answers] AndrasLOHF:
Mine has been very hot unplugging it from the usb cable for android auto in my vehicle but I haven't experienced anything yet like on the 6P. While I loved the design and some features that it had over the Pixel...that thing was a farking overheating throttling all the timepiece of shiite.
[Google Pixel XL Questions & Answers] jhs39:
I tried the Pixel XL on Android O and the phone overheated. I tried Nougat and the phone overheated. I tried a custom Rom (DU) and the phone hasn't overheated yet, but the normal temperature of the battery when I'm in my air conditioned apartment iand the phone is completely idle s between 90-100F. Is that normal for this phone or should I press Google for an RMA? The only. othervthing I can think of is taking off the case and seeing if that makes a positive difference but I've been using Spigen cases on my last few phones and never had a problem with them.

Any constructive feedback would be appreciated. Anyone know what the normal operating temperature on this phone should be?
[Google Pixel XL Questions & Answers] dieselhazza:
The reason of overheating may have to do with the SD821. If that is the case then there is no work around. The reason why I didn't buy the Pixel XL was because of the SD821. However i will buy the Pixel XL 2 with either SD835 or SD836.
[Google Pixel XL Questions & Answers] jhs39:
Well that sucks. I know the processor in my Nexus 6P was supposed to have overheating issues but I thought that had been solved with the processor used in the Pixel.

Pixel Support offered to RMA my phone but they will send a refurbished one in its place and since the phone isn't even 6 weeks old and I paid 900 for this thing at the Google Store getting stuck with a refurb so fast seems like a rip-off. The Pixel XL already seemed like a ripoff at 900 for a new one--but for a refurb?

A replacement might not even be any better if the CPU is to blame like you suggest. I'm tempted to just sell this thing, go back to using my 6P until the inevitable boot loop of death and then get a One Plus. I will definitely never buy another Google device after getting burned twice in a row.
[Google Pixel XL Questions & Answers] Dj21Oh:
Instead of bashing Google, let's try to resolve this issue.

I would try installing an app to see if you have any wake locks. What's great about Android vs iOS is we have deep sleep. So when that phone shuts off your CPU goes down exponentially. If you are having heat issues, it could be your phone failing to go into deep sleep. I am on a non rooted phone and I get over 7 hours of screen on time and my phone lasts me easily a day and a half. Do you have anything synced? I check all my stuff manually besides Facebook and Snapchat. I would turn everything else off. Also I had a battery case and they all caused my phone to have wakelocks. I have read if you do not use the charger that comes with the device aka car chargers not from Google for the pixel, then I would assume that would give you heat issues. Are you having any other problems besides heat?
[Google Pixel XL Questions & Answers] jhs39:
The primary problem is that the phone seems to run hot even when it's completely idle. Pixel support claims to have no information regarding what an acceptable temperature range is for this phone so I have no way of knowing whether my phone is running warmer than it should. They did offer to RMA my phone but admitted they would be sending me a refurbished one in return. The phone was 900 dollars and I bought it from the Google Store less than 6 weeks ago. I don't think they should be sending me a used phone. Any charger is going to make the phone warmer because that's the nature of the quick charge technology. GPS use according to the list Google sent me will make the phone warmer. GPS use also drains the Pixel battery quickly, so it's pretty much impossible to use the GPS on a long drive without also using a car charger at some point. I'm using the exact same car charger I used with my Nexus 6P and had zero overheating issues with that phone--at least that I'm aware of. The phone definitely ran much cooler than my Pixel does but the boot loop of death that plagues that phone is likely caused by too much heat for the solder to withstand over time--similar to the LG phones that also permanently bootloop. It's possible Google is trying to avoid a similar issue with the Pixels and that they are programmed to shut down before damage can occur. The problem is that I need a phone where I can reliably use the GPS and a car charger simultaneously on a hot day. The Pixel left me stranded because the phone kept overheating and I had to keep pulling off the highway to let it cool down so I wouldn't get lost. Google considers cool down periods for the Pixel normal and says so in the long list they e-mailed me of all the things that can cause the Pixel to overheat. I don't think Google should have sold this phone in the first place if they thought there was a good chance that it would overheat and shut down if you were using the GPS and a car charger at the same time. I'm still thinking about selling this phone and buying something cheaper and more reliable. I didn't pay a fortune for this phone only to be told by Google that it's fragile and needs to be treated with kid gloves.

I've tried to use the phone without a case. I tried a custom rom and kernel. I tried Greenify. I tried Naptime. The phone just continues to run at a high temperature no matter what I do. Maybe I do need to RMA the phone but getting stuck with someone else's used phone after paying so much for this thing really pisses me off. If I had a problem with a Samsung phone they would replace it with a brand new one in full retail packaging. Google should do the same.
[Google Pixel XL Questions & Answers] Dj21Oh:
I don't know if this is an option for you, but maybe try running stock? Other than that, it seems like you know what you are talking about. I agree that if they can see in the diagnostics there is an issue, I would want the phone replaced. However, GPS on a hot day is a recipe for disaster. I also returned my Nexus 6P because that was the absolute worst Nexus phone I owned with battery issues lol.
[Google Pixel XL Questions & Answers] jhs39:
I've run both Nougat and Android O and only flashed a custom Rom this week. The only time the phone actually shut down from overheating so far was on Android O. On my 6P if you installed a custom kernel you could make the phone cooler and improve battery life by using a less aggressive governor than Google used on stock. Unfortunately the Pixel doesn't work like that at all. Google created a special governor for the Pixel called sched and if you use any of the other available governors that would function fine on any other phone they cause problems on the Pixel and actually make the phone warmer and the battery drain much faster. I'm sure people could design custom governors specifically for the Pixel but Google made this phone so hard for users to flash on and so difficult for devs to program for that there is very little independent dev development for the Pixel compared with other widely used phones. That's another reason I'm not crazy about the Pixel. I'm used to having phones where there was a vibrant development community. Google used to encourage this with their Nexus phones but with the Pixel it seems like Google decided they wanted to be more like Apple and for the Pixel to be the Android equivalent of an IPhone. Google definitely doesn't seem to want people to customize the Pixels or flash on them and regularly pushes changes in their monthly security updates that make it harder to flash and breaks the functionality of root apps.
[Google Pixel XL Questions & Answers] parakleet:
So which one is the truth?

Are you just posting to sh*t talk and make a point so some one on here might feel bad for you?

As pointed out before O is beta.

If O is giving you problems, stop using it.

What more do you want besides a replacement phone that may or may not work fine when using the correct ROM, but who can tell anymore your story has changed a lot?
[Google Pixel XL Questions & Answers] jhs39:
I forgot about the phone shutting down once on Nougat. I've had a lot on my mind recently besides the issues I've been having with this phone.

I started this thread because I was hoping to get some useful information about what temps other users operate at. Just contacted Pixel support again and their attitude is that if the phone isn't too hot to hold then it isn't too hot. I use a charge alarm so I can keep the non removable battery charged between 40-80%. The app also monitors device temperature and nearly always says the device is too hot. Right now doing nothing but writing this message the device temperature is 98F, which is almost 30 degrees warmer than my apartment. I have no idea if I need to RMA this device because I have no idea if this is a high temperature for a Pixel XL that isn't doing anything taxing on the CPU or memory. Pixel Support won't provide any information regarding what temperature my device would normally be expected to operate at. Like I said their attitude is that if the phone isn't too hot to hold then it isn't too hot. They are willing to RMA the device (with a refurbished one) but what's the point if I'm just going to get a Pixel that operates at the exact same temperature because my phone is actually operating normally?
[Google Pixel XL Questions & Answers] fatapia:
FWIW my phone idles at 34 C, which comes out to 92-93F. That's normal for me, it's 103 outside where I am.

Also I can leave my phone on my center console, it'll be too hot to comfortably hold but it will not shut down on me. Only times it shut down on me was for ramdumps. I'll keep an eye on what the temperature reaches on my way home today.

---------- Post added at 05:16 PM ---------- Previous post was at 04:53 PM ----------

at this point I think he's trying to get google to claim responsibility so he can avoid paying the fee to claim his coverage
[Google Pixel XL Questions & Answers] Dj21Oh:
I know I sound like a Google fanboy, but I really dont have any reason to root this device. I had the much ****tier phones that I had to root just to play angry birds or live wallpapers LOL. My phone doesn't overheat unless I'm watching an hour of porn on high brightness. ?
[Google Pixel XL Questions & Answers] parakleet:
I don't recall you requesting this information nor posting your own.

What are your temps?

Maybe post screenshots of activity at the time of the temps.

You have wakelock logs?

How about any useful information?
[Google Pixel XL Questions & Answers] jhs39:
You know I really don't care what you recall. I also don't see any reason whatsoever to provide anything you are asking for because it has nothing to do with whether my phone is running hotter than it should compared with the phones of other owners. I don't need to post wakelocks or logs because I probably know a lot more about phones than you do. If any app was acting in a way that is unusual I would have already found it myself. There is nothing you can possibly suggest that will make my phone run cooler. I would just like to know if the temperature my Pixel XL runs at is hotter than normal. That's it. I can get no information from Pixel support regarding what they consider normal for the battery temperature of this phone. I can find no useful information online either. I have no idea whether my phone needs to be RMA'd or if it is functioning normally. I certainly don't want to send in my new less than 2 month old Pixel in exchange for a used one only to find that the replacement operates at the exact same temperature.
[Google Pixel XL Questions & Answers] Dj21Oh:
I think the best case scenario you have is to say "I lost my device" pay the fee to have a new one shipped to you, use it for a few days and then magically say you found it lol. Then you send it back. I think that's your only option and that's what I would do. ?
[Google Pixel XL Questions & Answers] parakleet:
You are clearly frustrated.

Which is completely understood considering what you are describing.

Phone has been out for months.

No thread dedicated to over heating shutoffs.

no rampant defect causing phones to melt like samsung.

The temperature of your phone is irrelevant.

The fact is whatever is going on for whatever reason is causing the phone to perform a thermal shutdown.

Option#1

Keep phone and endure. Maybe fix it maybe not.

Option#2

Exercise your rights as a consumer and RMA the phone.

That's pretty much it as you cant hold the phone up to your LCD monitor and have someone else fix it for you and it wont heal itself.

* stop whining about the price.

We all have one too we paid the same.
[Google Pixel XL Questions & Answers] imjimmy:
Overheating problems on 2 pixel Phones

So here's my story of Overheating on 2 Pixel Phones: I got a new Pixel. Saw that it ran considerably hot in general compared to Nexus 5, Nexus 6 and Nexus 6p ( i have all 3). I got a brand new replacement from Google (since my phone was in the return period). But still the same issue.

Following were the temperatures:

Idle : 30 - 35 C (phone goes below 30 C only when not used for more than 15-20 mins in a very cool room).

Medium Load: 35-40 C

Charging in the car, Charging while using Chrome etc: 40-44 C

Heavy Load: 42-48 C

I tested the phone in almost all scenarios. Bone Stock with no mods on 7.1..2 with June Security patch. Tested with less than 70 apps and also in safe mode. But that did not help. Tested with Pure Nexus ROM and Pure Nexus with Elemental X Kernel+ Root. All of these roughly had same thermal performance.

Following activities make the phone get warmer:

- Chrome: This is the #1 heat generator. As soon as I use chrome and open and browse tabs the phone starts to get hotter. It goes from 34 C to 42C and then more if I keep using chrome and opening multiple tabs. I think this is a software issue.

- Using Hangouts instant messaging

- Charging. If I use the google supplied cable and charger the phone is too hot to use when charging. I use a custom slow charger with USB cable and C to A adapter with 56K resistor. It takes forever to charge but is less warmer.

- I have been taking regular logs. No significant wakelocks using better battery stats. So it is definitely NOT an app issue.

So the battery of the phone is excellent in general. But it goes really bad when the temp goes up. As soon as I cross the 36 C mark, the battery starts to degrade rapidly. On heavy use at close to 38 C the battery drains very quickly COMPARED to when the phone is less than 34 C.

I have some widgets on the phone which keep track of the battery and CPU temperature. I have compared this with all other Nexus Phones and none of them runs as hot as the Pixel.

I cannot use the Pixel in the car at all. If I use the car charger the temp goes over 42 C very quickly and I'm scared of damaging the phone.

So I'm not sure whether it is a Pixel issue of the phone running warmer than others.

OR is it bad luck getting 2 phones with bad thermal performance.

Talking to Google doesn't help. At best, they can offer a replacement.

My return period just got over, so no option of a refund. I really like the phone, but the heat issue is a big pain making it hard to use the phone without worry. I'm pretty sure that this level of heat cannot be good for the battery, CPU etc of the phone - for the longer term. I spend more than $900 on this device, and was hoping it would last for 2 years at least.
[Google Pixel XL Questions & Answers] rolling_thunder:
Mine does basically exactly this. I RMA'ed one after just a few days and am on my second one, and it acts the same way. They both acted the same way. Chrome can get it pretty hot, But Maps doesn't even heat it up so it's weird. It gets hottish when charging. Seems to cool down as it gets to 60% and up charged. Hangouts can warm it up a bit.

Temps range from 90°F to 104°. I ran two Antutu bench marks the other day in a row and it got to 108°. I think that's just normal for this phone, because I get really good battery life. Of course I've stopped using Chrome for everything and have Brave browser set as default.

I was worried about it but I'm not anymore, I think this is just how the SD 821 runs.