yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] jdrch:
PSA: for anyone looking to return this device, the 1-877-889-9985 customer service phone number on the packing slip doesn't work!* The correct number to dial is 1-888-216-4736.

*Like, are you *ing kidding me? This just keeps getting worse and worse.

---------- Post added at 08:26 ---------- Previous post was at 08:24 ----------

Also, here's the return URL, since the invoice lookup page doesn't make it very obvious.

This is the most obtuse RMA process for a premium product I've experienced in a while. HTC runs itself like a scam site. Not good at all. I hope I never try buying from them again.
[HTC U11  Questions & Answers] LibertyMonger:
I'm out in rural Indiana and my partner has no signal, he is on Sprint with the iPhone 7 plus and this is what I'm getting. He has no data and can't make calls.
[HTC U11  Questions & Answers] LibertyMonger:
I've always had the same 800 number for HTC. It wasn't that hard, they will first try to talk you out of returning it then all you have to do is mention their "no questions asked" return policy and I had my refund in about 7 days.
[HTC U11  Questions & Answers] LibertyMonger:
This is the number I always use
[HTC U11  Questions & Answers] LibertyMonger:
So I know just simply switching carriers would not be a solution for me.
[HTC U11  Questions & Answers] michaelbsheldon:
Verizon has the best coverage all over, hands down. But a good second choice would be T-Mobile.

This U11 is still new, not enough time has gone by.

I expect the next couple RUU's from VZN will straighten out this whole thing.
[HTC U11  Questions & Answers] EtherealRemnant:
They have the coverage but ouch on the data speeds. Comcast went out this morning. 1AM and Verizon tested at 8.9/3 while my throttled Mint SIM tested at 20.5/10 like it always does. Latency was worse on Verizon too despite the fact that the signal was -72dB vs -104dB for T-Mobile. I shudder to think what I’m going to get tomorrow during the day.
[HTC U11  Questions & Answers] jimbob_sf:
Interesting this topic came up. On Sunday, I found the SIM I had in my Verizon HTC 10 and popped it in my U11 and it didn't miraculously get voice. I threw everything Verizon I had away shortly after, so I can't describe the SIM.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah but once you activate a new SIM your old SIM becomes dead. If that was the case.

---------- Post added at 12:33 PM ---------- Previous post was at 12:32 PM ----------

You don't have true Verizon do you? My data speeds have been killing, especially on band 2 at around 90 mbps
[HTC U11  Questions & Answers] LibertyMonger:
Not too bad
[HTC U11  Questions & Answers] harrisonb:
I'am on Verizon I've had no problem with HD voice,sms,mms,or data the phone works great besides not having band 2,4
[HTC U11  Questions & Answers] Scottyng:
I am new here but been reading a lot. I also have the u11 and love this phone. Up till this morning no sms or mms. Found new software this morning from htc on phone. Updated and all is working on the phone. Mms sms phone and mobile data all good on verizon. New software is 1 .11.6167.4.
[HTC U11  Questions & Answers] ckupsco:
So far so good for me too after reactivating my u11 after using my 10 for the weekend. SMS and MMS and verizon message+ sync activated for the first time in 2 days as well. I don't use the app for sending etc, i just use it for backup purposes.
[HTC U11  Questions & Answers] kane316:
I just updated my HTC U11 to 1.11.617.4 and still no incoming sms or mms. I can send messages and make and receive calls but no incoming. I'm on Verizon and so far I've factory reset my phone 3 times. I've tried several different sms/mms apps such as Android Messages, the default HTC stock one, and the Verizon messages app. When I first got the phone, I was able to send and receive messages with no issues, I just couldn't make or receive calls. After finally getting Verizon to turn on HD Voice on the line, that issue was fixed, then two days later this issue stars. One time I was able to get incoming messages to work again by booting the phone into recovery mode, let it sit, then reboot the phone normally and the messages just came flowing in. Less than 24 hours later however they just stopped again.

This is very frustrating as otherwise this phone is great but I'm at my wit's end on what to do next in regards to fixing this one small, but very important issue.

Any help from any others on Verizon that may be dealing with this would be greatly appreciated.

Thanks in advance.
[HTC U11  Questions & Answers] rpianos:
I received the HTC U11 on June 13. After inserting the SIM from my HTC 10 with HD Voice already provisioned, HD Voice (VoLTE), data, SMS, MMS all work fine since then. As seems to be the case, LTE Advanced (Band 4), Wifi Calling and Visual Voice Mail do not. Despite this the LTE performance is better than the HTC 10.
[HTC U11  Questions & Answers] dodendemise:
Spoke with Verizon and they claim a fix will be implemented at 3pm eastern tomorrow for those having trouble activating. We'll see. I'll keep you update.
[HTC U11  Questions & Answers] drzoo2:
I've had it in my Amazon cart for about 4 days and haven't pulled the trigger because of this thread. I just might if what your saying is true. Not doubting you, Verizon's action will speak for themselves.
[HTC U11  Questions & Answers] jacob_s:
I tested my luck again and chatted with HTC again today... This time I insisted on them involving the next level of support (they don't work weekends). Here's what went down..

.

So, maybe it will work someday. They weren't sure about the 4g band issue though.
[HTC U11  Questions & Answers] rpianos:
I 've had 2 HTC U11s activate just fine. One last week, and another one today. I think a lot of activations work, but for some reason a significant amount don't. Perhaps some of it is because of the phone you are moving from, age of SIM and what advanced features are already provisioned on your account. It seems some people have finally had their U11s activate correctly today. And now hopefully the rest will tomorrow at 3pm. And more features (Wifi calling, LTE Advanced, VVM) will be provisioned soon, hopefully? So there is a chance your phone would work just by switching activated SIM to new HTC U11. Without the 30 day return no questions asked I might have been more reluctant to early adopt. In any case, another color option, the red U11 should/might be available tomorrow or soon there after.
[HTC U11  Questions & Answers] Dragbike Racer:
I sent my U11 back today, the only real problem I had was that I only got band 13 and it was slowwwwwww downloads. If they get things sorted out and fixed so that it will get all of the bands, then I will re-purchase the phone. I really liked it , but not having the other bands killed it for me.
[HTC U11  Questions & Answers] co.ag.2005:
I was about to pull the trigger on this phone to try out but lacking band 4 and all the issues folks are having, is a deal breaker right now. Quick Q: does the phone have band 4 and it's just not activated for verizon users at the moment? or does the phone simply lack this frequency?
[HTC U11  Questions & Answers] deafmetal1:
In my understanding, it has the radio capability, VZW just hasn't authorized any bands other than 13 yet.
[HTC U11  Questions & Answers] rpianos:
It does have band 4 LTE Advanced. Before I purchased I confirmed with HTC that it is compatible with Verizon LTE Advanced and Wifi calling. They said it is. Now it seems it is up to Verizon to get the software for these features to HTC.

I get about 1.5MB to 20MB download speeds. Despite this, the U11 seems to have a stronger LTE radio then the HTC 10. No dropped signals were the HTC 10 did. Streaming audio & video never drops out either. I tend to need the download speeds when I have access to high-speed Wifi anyway. We will see where they are with provisioning when it gets closer to the end of the 30 day return period.
[HTC U11  Questions & Answers] co.ag.2005:
thanks for the replies. I'll wait to see when this gets activated before I purchase. While I'm sure I'd be ok on band 13, my phone is typically always on band 4 where I'm at unless I'm in my office where it drops to band 13 (likely due to lower frequency and needing building penetration).
[HTC U11  Questions & Answers] BoulderGeek:
My brief flirtation with the U11 on Verizon made me appreciate my LG G3 even more.

I'd rather have my $622 back.
[HTC U11  Questions & Answers] cmurgia:
Any update?
[HTC U11  Questions & Answers] dodendemise:
Verizon is supposed to call in an hour, but HTC actually called me! They just said they wanted to gather info and were working hard to resolve it. According to them they only have a few cases like this.
[HTC U11  Questions & Answers] Perry977:
I just talked to htc support..they said they are wirking on the advanced lte issue..which might work in near future but wifi calling most like wont work
[HTC U11  Questions & Answers] rpianos:
That is good news, the LTE Advanced part.
[HTC U11  Questions & Answers] ckupsco:
That is good news. Today I drove through an area where I would almost always drop calls with every other phone I have owned and the U11 kept the call the entire time. The radios and the Wi-Fi are really good on the u11. Now that my messaging is working, the phone is a pleasure to use.
[HTC U11  Questions & Answers] LibertyMonger:
Band 4 in rural Indiana
[HTC U11  Questions & Answers] LibertyMonger:
Band 13 in my house
[HTC U11  Questions & Answers] michaelbsheldon:
Band 4 might just be a smidge faster
[HTC U11  Questions & Answers] LibertyMonger:
I don't get good signal in my house, I've seen band 13 past 40 but it's usually between 3 and 30. Mostly under 10. Yeah band 4 is always faster. One thing is for sure, all the band work great and reliably, I don't think Verizon isn't blocking them.
[HTC U11  Questions & Answers] michaelbsheldon:
Nope, they aren't blocked by Verizon, except their 1.16.617.6 firmware package does not include 2 and 4 yet.

The long delay of follow-on update hopefully is due to getting two more bands enabled on the phone.

They're in our hardware and in the cell signal from VZN, but right now Band 13 is the only band we can use.
[HTC U11  Questions & Answers] LibertyMonger:
You're only talking about stock right?

---------- Post added at 02:47 AM ---------- Previous post was at 02:31 AM ----------

I think the firmware includes them there is just a bug that prevents them from working. Somehow network signal guru trips that bug. I'm using all bands 2, 4 & 13.
[HTC U11  Questions & Answers] christiebunny:
Here's some weirdness, anyone else get anything like it?

Whenever it thinks my sim disconnects and is reinserted, this pops up:
[HTC U11  Questions & Answers] LibertyMonger:
Nope. Never see that.
[HTC U11  Questions & Answers] christiebunny:
I recognize most as carriers-- European carriers-- which is weird enough, but 'My Dad's Phone' has me very curious!
[HTC U11  Questions & Answers] Anon2016:
It looks similar to Network Settings - GSM/UMTS options - Network Operators

Which I was prompted with when swapping Sims as well as when troubleshooting my lost Verizon signal.
[HTC U11  Questions & Answers] beaups:
Custom ROM?
[HTC U11  Questions & Answers] LibertyMonger:
This was just posted in a Verizon HTC U11 thread... [MENTION=5027435]christiebunny[/MENTION]

FIX: Verizon needs to add HDvoice manually in the billing system. new code .. CDMA list devices.. Tech Support can do this and update your SIM through the network. When you call (and get tech support (TS) on the phone) they will initially deflect you HTC..will not help the issue is Verizon software. As soon as TS hears you have an unlocked phone hey are very resistant... you must persist and ask them to look deeper (into the HDvoice issue) had alll the issues with my U11 (SIM etc)detailed n the forums... today my U11 works as expected
[HTC U11  Questions & Answers] christiebunny:
LeeDRIOD -- something he baked in, then, not something it's picking up by scanning nearby towers or something?
[HTC U11  Questions & Answers] beaups:
Probably. You should inquire in his thread.
[HTC U11  Questions & Answers] PieceKeepr:
I had almost the same thing pop up on ViperU but the sim I was trying to use was from my M8. After getting a new sim I haven't seen the message again.
[HTC U11  Questions & Answers] michaelbsheldon:
Verizon users of "Network Signal Guru" for extra bands

Note if you use TWRP, there is a new version out in last few days that seems to eliminate the line-thru-the-bars disconnect issue.

I've not had a single connection failure since doing a full reinstall of the RUU and doing modifications with the new TWRP.

Those who can't connect initially are coming from the M8 or other phones that do not have HDVoice/Advanced Calling enabled correctly

for the U11. The sim needs to be activated first in a newer Android phone on an account with HDVoice activated and working first.

U11 will connect first time with that sim. Looks like we can now rom and modify without losing signal using the new TWRP..... Keeping three Bands

active on the phone instead of just # 13 with zero issues.
[HTC U11  Questions & Answers] jdrch:
Thanks for the information. Can someone post a complete start to finish guide on how to do this?

I went to back to my Z2 Force vs. U11 value for money comparison spreadsheet (Attached for the morbidly curious. The S5 is there for reference because it's the phone I'm replacing from active duty.) The Z2 still barely wins thanks to the monster discount it's currently being sold at and full network support out of the box.

I think I'll still return the U11 (HTC already sent me an RMA number) and probably re-order it and sell the Z2F if a native, non-root fix comes through for the Verizon LTE bands and carrier aggregation support. I just don't wanna deal with poor (relative) network performance right out of the box now.
[HTC U11  Questions & Answers] LibertyMonger:
Yes I agree, I do believe he is on to something here, I think the first twrp has been causing our signal loss issue and I think for the non rooted users who are having issues, I really think that is a whole other issue, getting connected correctly to begin with. I have not had any signal loss issues since the latest twrp.
[HTC U11  Questions & Answers] beaups:
It's very unlikely that twrp has anything to with this issue.

I found the efs problem and fix for the no band 4/2 issue and wrote a little binary that fixes the band selection issue (device will accept steering but will connect to bands 2 and 4 like it should). TLDR it configures the device to behave like it should/like other devices This is a better solution than locking bands - if you lock out band 13, it could be a hassle if you encounter an area with no signal on bands 2 or 4. It only needs to be run once, survives a reboot etc. I think it should survive an ruu too, but don't feel like the hassle of testing that. Hopefully I get it cleaned up to release over the next few days.

--beaups
[HTC U11  Questions & Answers] LibertyMonger:
I'm sure I just don't understand, but I haven't locked out band 13 or have I locked down bands 2&4. I just simply opened Network Signal Guru and all of the bands have been working normally, just like with my Verizon HTC 10. But that's great if you have found a real fix.

---------- Post added at 11:04 PM ---------- Previous post was at 10:56 PM ----------

I don't believe the band 2&4 issue has anything to do with us losing complete signal while flashing. When I had just band 13 my signal was 100% reliable until I started flashing stuff.
[HTC U11  Questions & Answers] beaups:
I'm not making any assertion about the band issue having anything to do with signal loss. I'm just stating it's not trwp.

Re: bands. When you lock bands 2 and 4, have you gone to an area with no 2/4 coverage? If you do, you'll likely find you get no signal.

--beaups
[HTC U11  Questions & Answers] LibertyMonger:
With my last 2 months experience with my U11 I have never experienced no signal, except when I was in a big steel and concrete building in Dayton, Ohio. When I only had band 13 I had 100% reliable signal and now that I have all bands, 2, 4, and 13 it's still 100% reliable just better speeds on 2 & 4. I haven't lost band 13, I get band 13 in my home right now. The only lost signal issue I have experienced is after flashing stuff. After a reboot there is a slash through the signal bars and the only way to restore it was with ruu or stock nandroid. Our issue has nothing to do with our active signal. The people that have issues with active signal or getting connected is an account or SIM card issue with Verizon, it is separate from this issue.
[HTC U11  Questions & Answers] LibertyMonger:
I haven't locked bands 2 & 4, they just work now along with band 13 just the same as my Verizon HTC 10
[HTC U11  Questions & Answers] beaups:
Nvm
[HTC U11  Questions & Answers] LibertyMonger:
I just simply opened the app, allowed root privileges and something in the app triggers all the bands to work. I can kill the app and even uninstall it and all the bands still work.
[HTC U11  Questions & Answers] CXTKRS1:
"

My experience was poor as well but if HTC fixes their band 2 & 4 issue themselves I will probably buy another phone from them. I have learned to simply to see the poor customer service as another sign the company's mobile division is in fact in trouble. The experiences I have had with HTC just made me strengthen my resolve to stick with companies I have had great experiences with such as Amazon and NewEgg. The cash infusion from Google is not going to really help since besides paying a billion plus for patent licenses Google can now poach HTC engineers en masse for their own needs. The camera is the main issue with my own phone but for some reason HTC refused to consider it a problem and saw my desire to return the phone as "buyer's remorse" not as a defective return. I have the phone rooted with network guru and once band 2 & 4 are running the speeds are quite nice now in areas such as the downtown district.
[HTC U11  Questions & Answers] michaelbsheldon:
beaups' fix will let us avoid installing an app to connect to all Verizon bands.

Having the new TWRP will keep us from the disconnect issue.

Sounds like heaven to me.
[HTC U11  Questions & Answers] LibertyMonger:
I've always had great experience with HTC customer service. Just have to be firm. I would say anyone who never had their problem resolved must not have been firm enough. If I don't get what I want I call back and talk to someone else. Same story with any company.

---------- Post added at 01:20 AM ---------- Previous post was at 01:11 AM ----------

Yes that's what we need especially for non rooted phones, knowing what the cause is once and for all will be great. I just want to clarify there is two separate issues here, hope I wasn't misunderstood.
[HTC U11  Questions & Answers] jimbob_sf:
If it's any consolation, t-mobile's support is utterly incompetent. Verizon's L1 is like their L2.
[HTC U11  Questions & Answers] Anon2016:
To be fair, in my experience it's been the opposite. With Verizon I had a phone that was a paperweight on their network and in total two significant issues during the 1.5 months I was with them. I solved one after having them tell me to f off because clearly any phone they didn't sell me was defective and wasn't able to solve the second problem which was where I lost signal multiple times and couldn't recover it the last time. They basically said defective again. With TM the problems have been related to incorrect account info and quickly solved. Apples to oranges, but I'll take TM over V anytime after that experience. All on my U11 which had I listened to Verizon is a defective lemon that HTC sold me as a rip-off. FYI it has worked flawlessly since leaving Version.

Edit to add - I do blame Verizon. Even if it's a radio bug. HTC has produced phones that work on Verizon. I don't know all the ins and outs of how that is implemented but I'm sure phones are built to meet carriers specs. Also, when my phone worked and I logged into my Verizon account, it showed my device as a U11. When my device didn't work my same Verizon account showed I had an unknown device. Just my experience.
[HTC U11  Questions & Answers] christiebunny:
Exact same thing here, it's frustrating as hell :(
[HTC U11  Questions & Answers] trk14:
I tried to use my U11 on verizon and couldn't make calls. Everything else worked fine though. I was using BULK4ff-NFC-A sims from my local store. Just to confirm, that isn't the same thing as the 4NFC SIMS people have been having good luck with?
[HTC U11  Questions & Answers] LibertyMonger:
You have to use a SIM that has already been activated with advanced calling on a newer device that has VoLTE. You can't activate VoLTE on the U11. This was posted on a Verizon forum, maybe it will help...

FIX: Verizon needs to add HDvoice manually in the billing system. new code .. CDMA list devices.. Tech Support can do this and update your SIM through the network. When you call (and get tech support (TS) on the phone) they will initially deflect you HTC..will not help the issue is Verizon software. As soon as TS hears you have an unlocked phone hey are very resistant... you must persist and ask them to look deeper (into the HDvoice issue) had alll the issues with my U11 (SIM etc)detailed n the forums... today my U11 works as expected
[HTC U11  Questions & Answers] jdrch:
Update: since my Nvidia recently EOLed my Shield K1, I'm now thinking of keeping the U11 as *gasp* a tablet replacement for now. Since I already have had HD calling enabled on my account via my S5 for years, I'll be able to switch over to the U11 whenever (if ever?) the out of the box LTE bands thing ever gets fixed

---------- Post added 1st October 2017 at 12:14 AM ---------- Previous post was 30th September 2017 at 11:38 PM ----------

Dumb question: does the U11 still get OTA updates if I don't put a SIM into it?
[HTC U11  Questions & Answers] LibertyMonger:
Since it is an unlocked device the updates come straight from HTC so yeah it should work with Wi-Fi. If the updates were coming from Verizon you would need a SIM.
[HTC U11  Questions & Answers] christiebunny:
That's pretty much what mine's been relegated to :( Carrying around a junk phone for calls, and it for everything else, though, sucks :/
[HTC U11  Questions & Answers] sidjohn:
Good deal

Dammit! If only I trusted this beast on Verizon - though the 30 day return may make it worth taking a shot

Assume my HD Calling enabled sim from my M9 should get me off to a good start.

Got a week to decide I guess. Think I'll be starting over reading this thread from post #1

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