yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] LibertyMonger:
I just had a big scare and close call, I was running the Viper ROM for a few days and all was fine until I tried a couple custom kernels, I lost complete network signal. Not sure what exactly caused it but I am thinking it was the 2nd kernel I tried. The first kernel seemed to be ok except for the magnetic sensor wasn't working properly so I decided to try the 2nd kernel and went to bed, did not test it much. I woke up this morning to having a line crossing out my signal bars and having no service. I had to go to work so I didn't have much time to fool with trying to fix it so I just restored my stock system image, that didn't fix it. I was sweating bullets at work all day today cause of all the horror stories in this thread. I left work early just so I could come home and try to run an RUU to hopefully fix it, couldn't find the latest RUU right away but thanks to [MENTION=1162986]Captain_Throwback[/MENTION] for posting the latest RUU :highfive: I ran the ruu.exe and am relieved to say I got my signal back! :victory: So just wanted to post to let everyone know we need to be careful, I was running the Magisk ROM and don't know what caused it but I am gonna stay away from custom kernels for a bit.

---------- Post added at 04:32 PM ---------- Previous post was at 04:26 PM ----------

Maybe not but I drive all over the tri-state between Ohio, Indiana and Kentucky every day for my job and I have never had better signal bars in my life, this thing is pretty freakin awesome, besides that last scare I just posted about but that was easily fixed with the ruu. I have not lost signal at all just from coverage areas.
[HTC U11  Questions & Answers] Wingedlion13:
The Essential phone might be a possibility. It's supposed to be out soon and they claim it works with all Verizon's bands including 3G. The downside is it doesn't sound like you can use any of Verizon's apps.
[HTC U11  Questions & Answers] LibertyMonger:
Verizon claims that less than 2% is non-LTE but I work with people who have service with multiple different carriers and we all use our phones constantly for work calls and I would bet that I still get much better and more coverage than all of them. So far from my use I have had better coverage, especially in basements. I am in and out of peoples basements in my line of work and I have been very surprised. I do not think the lack of cdma will be noticed by most people.
[HTC U11  Questions & Answers] Borg561:
Looking for advice. I currently have an HTC One M8 and am needing to upgrade due to various issues (slow battery charging, battery draining quickly, general phone slowness, etc). I'd like to stick with HTC, as I've had their phones going back to the Touch Pro 2, and prefer them over the bit of playing I've done with friends' Samsung/Apple devices. I'm trying to decide between the HTC 10 or the U11. I've read through most of this thread, and am leaning towards the U11, but one thing has me worried. In September I'm taking a road trip out west that will have me driving through remote parts of Utah, Arizona, and Colorado that appear to have somewhat sparse LTE coverage according to Verizon's map. I worry with the U11 about being stuck without navigation or being able to make a phone call if something goes wrong in remote areas. Suggestions? Upgrade to the 10, upgrade to the U11 but keep my One M8 in case of issues during the trip, keep the One M8 for a few months and hope something new/better comes out?
[HTC U11  Questions & Answers] LibertyMonger:
I say we need more input from more verizon users and I have barely had mine a week so I need to test more but I have had great signal everywhere I go so far. Have not had any dropped signal. There is an area close to me where I have always lost signal, gonna try to test there tomorrow.
[HTC U11  Questions & Answers] robstunner:
The HTC U11 gets slightly better signal than my S8 from what I've seen. The only problem is in some places my S8 will at least drop to 3g, where the U11 does Verizon LTE only. So its slightly better 4G or nothing for the U11.
[HTC U11  Questions & Answers] LibertyMonger:
I think the issue I had with losing my network signal has been verified to be caused by Viper ROM but seems there may be a fix. Only for Verizon users.
[HTC U11  Questions & Answers] sdamark:
I don't think it's fair to blame team venom.
[HTC U11  Questions & Answers] j to the 4n:
wtf [MENTION=3795321]LibertyMonger[/MENTION] ...it even happens for stock rooted users (not sure if for users with no root too)
[HTC U11  Questions & Answers] LibertyMonger:
I apologise, I didn't mean to blame team venom, I know it's a Verizon issue. It only happened to me after flashing viper and a custom kernel that is all I know and it just happened again last night to someone else. I can only go by what I know. It's a process of elimination and I haven't had any issues on stock. It is a Verizon issue obviously. I'm sure it will happen flashing other ROMs as well. I'm gonna stay on stock for a while and watch and see. And normally people who are here are not on pure stock they come here for a reason.

---------- Post added at 07:14 AM ---------- Previous post was at 07:00 AM ----------

I spoke too fast, didn't mean to blame Team Venom hopefully we all know it is a Verizon issue, I just think it isn't a good idea to flash custom ROM's til we can figure this out. I think the same thing will happen from flashing any other ROM.

---------- Post added at 07:20 AM ---------- Previous post was at 07:14 AM ----------

I am running stock rooted with Magisk for a while to see how it does. So far no issues.
[HTC U11  Questions & Answers] rajuabju:
Its def. not a Viper issue. I'm back on stock, still no signal. Its a Verizon/HTC thing, likely firmware as everyone else has said

Sucks. I am sending back the U, I cant not have a working phone.
[HTC U11  Questions & Answers] LibertyMonger:
Signal has been great again since flashing back to stock ruu. I can't see this issue happening from out of nowhere being on stock ROM. Can anyone verify if this has happened without flashing TWRP or root or anything?

---------- Post added at 06:07 PM ---------- Previous post was at 06:05 PM ----------

Yeah but how was your signal before flashing anything? I'm not saying it's viper but I didn't have any issues until after I started flashing.

---------- Post added at 06:52 PM ---------- Previous post was at 06:07 PM ----------

Did you run the latest 1.16 ruu.exe? That fixed it for me, unless others have hardware issues I can't see how it wouldn't fix it for you.
[HTC U11  Questions & Answers] sdamark:
RUU's didn't fix mine...
[HTC U11  Questions & Answers] jtommyj:
I'm not sure what is really going on here but on my Verizon 10 I would fluctuate constantly between 3G and 4G at my home in the country south of Pittsburgh.

In case anyone is interested.

Now my bars at constantly pegged on 4G.
[HTC U11  Questions & Answers] LibertyMonger:
This is the one that fixed mine you run it from a pc RUU_OCEAN_WHL_N71_SENSE90GP_NA_Gen_Unlock_1.16.617.6.exe

I don't know what is going on but it seems awful fishy to me. I am having the best experience ever with my Verizon signal on this phone, I cannot see it happening on pure stock before attempting to unlock and flash anything. We are not getting enough input and wish we could tell how many Verizon owners there are. After running this ruu.exe I am back to normal with uninterrupted, full bars signal all day today and I drive 50-100 miles every day. I know for a fact that altering my software by flashing a ROM and kernel is what caused my issue. We need more Verizon users who are running custom ROM's without issue to post their experience and anyone who have not unlocked their device and have had this issue.
[HTC U11  Questions & Answers] QD2DC:
To answer your question from the Viper Thread, I was stock for a few days, then unlocked, played with Bad Newz rom, ViperU, settled on LeeDroid. Signal was the same across all 4 as far as I could tell.

I'm pretty sure what happened was verizon related, when I attempted to register to verizon network, I would get an error stating I could not at this time. When I popped my wifes t-mobile sim, it must have removed the verizon provisioning allowing me to re-register when I put my verizon sim back in. That's my assumption since Verizon isn't allowing you to register to any other band other than 13, despite the device being compatible on the other lte bands. That's my opinion though.

---------- Post added at 03:34 PM ---------- Previous post was at 03:27 PM ----------

You're not going to see 3g ever on this phone since it does not connect to their cdma network, just 4g lte band 13. Band 13 runs on the lowest hertz, hence why you, and mostly every gets great coverage, but is also the slowest band the further away you get from the tower, despite having full bars.
[HTC U11  Questions & Answers] jtommyj:
Yeah I'm aware this phone doesn't have 3G. I have my MS in Comp Sci so I do alot of research. Sorry, I might not have expressed myself right. I'm more amazed at the better reception and now I can go outside on my 5 GHz router and not automatically get dumped to an Xfinity hot-spot connection at my neighbors.

One happy and satisfied Vzw user so far but we'll keep our fingers crossed lol
[HTC U11  Questions & Answers] QD2DC:
I can't say anything bad about reception either, just slow lte speeds. But it's not like my pixel or 6p were slouches either in the reception area. But not having the 3g network to fall back on is kinda scary. Sure it's going away but not for another 2 years at least. But this phone itself is phenomenal. Great battery life, great performance, good looks, good camera. just wish this phone had FULL verizon support.
[HTC U11  Questions & Answers] jtommyj:
Yeah if you do travel I can see that being troublesome. I do too but I'm not gonna miss Mo Versi telling us the Verizon updates will be sometime within a year of HTC releasing them lol.

Just for perspective I've had the M8 and everything in between and was comparing my reception to to 10. I think I forgot to mention that.
[HTC U11  Questions & Answers] jtommyj:
I also want to add that I'm using Verizon Messages+ without issue also.
[HTC U11  Questions & Answers] LibertyMonger:
Yes and My Verizon. The issue I see so far is people are making it look like they are losing the network for no reason other than HTC and Verizon but from my experience so far it never happened until I started flashing. It seems like it might be something that can be fixed if recognized but sadly it's not looking good since there may be no one with the skills to figure it out, no one is going to want to buy this phone for Verizon with these kinds of horror stories.
[HTC U11  Questions & Answers] sdamark:
I absolutely loved the U11, for the short time it worked. Great signal, super fast and smooth. Great device.

Unfortunately this crap about losing the network is intolerable, regardless of why it's happening.

So... [MENTION=3795321]LibertyMonger[/MENTION] do you still think this thread is BS and should be removed?

I sure don't. I think it's only fair to let people know " this device may have problems on the Verizon network".

Buyer beware.

As far as people being totally stock and on XDA, I don't think that's a reasonable request. We are all here because we mod our phones. If you take that away there is no XDA.

Good luck with yours, my friend. Hope it was a fluke and just keeps on going for you.

As for me, I'm waiting on my refund. Don't think I'll be getting another U11 right away.

Gonna sit here and see what happens.

My HTC10 just keeps on going....
[HTC U11  Questions & Answers] jtommyj:
Lol, that's hilarious. People flashing unofficial ROMS having issues.

Isn't that why the ROM devs put that disclaimer in every ROM they make?

If it works fine stock, and doesn't when a non stock ROM is flashed, news flash it's not the phones issue.

Yeah no one is probably here to keep the phone stock but the ROM devs get pissy if you say it's their ROMS so let's blame the phone. Classic. Phones don't come with a "slap anything on me from any source and I'll be perfect" guarantee.
[HTC U11  Questions & Answers] LibertyMonger:
I think pretending that it's just happening from out of no where is bs. There is a reason that it's happening beyond stock after flashing other ROM's and hope it gets figured out. I'm going to try to flash other ROM's again this weekend and see what happens. Until then I feel good about having strong signal as I haven't had any other issues. You're right it is intolerable but we have to remain honest about it if we want to see a fix for it. I'm still wanting to know if it has happened to anyone on pure stock. I am on stock with TWRP and rooted with magisk with no problem. We will see what happens I guess.
[HTC U11  Questions & Answers] sdamark:
Verizon has had countless issues with this device, as admitted by a Verizon supervisor, since it's release. HTC blames Verizon and vice versa.

Not all of these people are rooted or unlocked.

It's a finicky device, when it comes to VZW, period.

Good luck y'all. Truly mean that. Hope no-one has the issues I have had with this phone.
[HTC U11  Questions & Answers] LibertyMonger:
Just found this thread, the o.p. is stating the same thing that happened to me. except I fixed mine with the latest ruu.exe
[HTC U11  Questions & Answers] Wingedlion13:
My U11 is stock and I have no issues.
[HTC U11  Questions & Answers] LibertyMonger:
This phone is so great I won't mind staying on stock for a while, at least until development improves. I am unlocked and rooted with magisk but really don't miss much. Don't need a custom kernel for better battery or performance anymore. I miss the pnp mod, back to kill and being able to change my status bar but there really isn't any major need to flash anything. I just hope this issue gets resolved by Verizon and HTC.
[HTC U11  Questions & Answers] jtommyj:
Exactly. Anyone waiting on HTC to fix a problem that may not even be theirs is being very optimistic.
[HTC U11  Questions & Answers] LibertyMonger:
Another full day with uninterrupted signal. I'm pretty much convinced that flashing custom ROM's breaks something and I will find out this weekend. I expect to be issue free with full bar coverage until I flash a ROM.

---------- Post added at 02:00 AM ---------- Previous post was at 01:22 AM ----------

I was running speed tests today against my mom's M9 and my U11 stayed pretty consistent with her scores but my U11 was faster most of the time.
[HTC U11  Questions & Answers] jtommyj:
Do you mean a Verizon sim from an existing phone or a brand new one. I can only speak that after I installed my sim from my M10 I got two software updates within 30 minutes. Didn't see any references to an RUU but I wasn't really looking for that.
[HTC U11  Questions & Answers] LibertyMonger:
Also, was the Pixel XL purchased from Verizon? It being a Verizon Pixel making it Verizon's responsibility could be the difference. Verizon is keeping their hands clean from the HTC U11 it seems so they won't care if we brick it. Although Verizon did guarantee me one replacement under my current insurance for my HTC 10. I kept screenshots of that chat session just to back it up. Even though I may never use it since they can't guarantee it will be replaced with a U11. It would have to have matching specs I would assume.
[HTC U11  Questions & Answers] michaelbsheldon:
After asking that question, I put the Advanced-Calling-enabled sim that went from HTC10 to PixelXL to HTC11. It started without issues and luckily it's kept LTE signal & MMS send/receive, etc. running great since early June. Have taken and rooted each RUU when they come to fiddle with it. With root, you can make alot of customizations and try out our Dev's kernels. Note re: other discussions from xda, the stock rooted rom and Viper rom both support VZN LTE signal fine and still works when RUU'ing back to stock to take a new HTC RUU. Bottom line is we only get Band 13 which in some areas does not keep the U11 going. If anyone from HTC looks at this forum, please get Bands 2 and 4 enabled. We need them ASAP for improved connections. But I'm okay with it in my location. Great phone.
[HTC U11  Questions & Answers] drzoo2:
After 4 weeks with this phone I'm sitting in a Verizon store because it dropped off the network.
[HTC U11  Questions & Answers] LibertyMonger:
Completely locked and stock?

?
[HTC U11  Questions & Answers] pumah350:
After initially running my stock U11 on the Tmo network and only testing my VZW sim in it for brief moments, I finally just left my VZW sim in the U11 and been running for about a week now with no issues at all.
[HTC U11  Questions & Answers] drzoo2:
Yes. No root, with the latest firmware. The CSR at Verizon was unsuccessful at fixing the issue. I'm currently sitting here with a paper weight.

Whats worse, is I just gave my old phone to a friend you just broke his. I've read through this thread and I'm at a loss. Going to try a factory reset and see what happens. Not happy about this route.....at all.
[HTC U11  Questions & Answers] LibertyMonger:
So HTC is responsible for it then. But I fixed mine with the latest 2.16 ruu.exe I posted in here. But if you never unlocked yours at HTC Dev they are responsible.
[HTC U11  Questions & Answers] sdamark:
HTC sent my credit today. ? Now I'll sit back and watch. By the way, unlocked bootloader does not necessarily void your warranty. Mine was unlocked.
[HTC U11  Questions & Answers] LibertyMonger:
Hopefully something gets worked out so you can come back. I'm still doing great, love the voice assistants on this phone with all the mics, I'm able to keep my phone closed in the wallet case while jamming my tunes in my car and use ok Google to send text messages, music uninterrupted. Pretty freaking sweet lol.
[HTC U11  Questions & Answers] LibertyMonger:
I think when I try to flash a custom ROM tomorrow after having great signal all week will tell a lot. If I keep the Verizon network or if I lose it.
[HTC U11  Questions & Answers] jtommyj:
Lol, why risk it?

Ive been a crackflasher since the Samsung Fascinate including M8,9,10. I just don't see any need with this phone. At least now while still trying to figure where the fault lies with these drop off issues.
[HTC U11  Questions & Answers] LibertyMonger:
Yes really don't need a custom ROM or kernel, especially now with Viper's Edge Sense Plus app. I have that and I am rooted with Magisk. Only things I would miss is an all dark theme, status bar tweaks and back to kill. But I know the latest ruu.exe for 2.16 fully restores it if it does lose signal so I will probably risk it just to know Lol.
[HTC U11  Questions & Answers] drzoo2:
I've been sitting on a Straightalk SIM for a few months and was going to switch my wife over first. My kids have been using it for almost a year. I was so pissed as I do love this phone I popped the SIM in and activated. While waiting for the number port, I popped the Verizon SIM back in....and it's working. The SIM has been in and out a few times with no luck. I don't know?
[HTC U11  Questions & Answers] LibertyMonger:
Here is the ruu.exe that fixed mine. You hook your phone up to a pc and run it. It will restore your phone to the latest stock. Make sure you have the HTC drivers installed on your pc and make sure you have usb debugging checked in developer options. If you are not familiar with any of that maybe someone can help. https://xdaforums.com/showpost.php?p=73078727&postcount=442

---------- Post added at 10:06 PM ---------- Previous post was at 10:04 PM ----------

Someone also mentioned how they put a different carrier sim in their U11 and then popped it out and tried their Verizon sim again and it worked so maybe try that first. But that ruu.exe is from HTC so it is safe I'm sure.
[HTC U11  Questions & Answers] jtommyj:
I think the more Verizon sees these phones popping up on their manifests the better off we'll be.

I checked mine yesterday and it's listed as cdma-less provisioning. I'm not sure if this is the only phone that would show up that way or not.

So your ending was a little unclear there. You said you popped in the Straight Talk sim and it's working then after said the sims been in and out a few times with no luck. Do you mean the original Verizon sim?
[HTC U11  Questions & Answers] drzoo2:
Yes. The porting directions said to use your old carrier until the port goes through at which time it will stop working and switch to the Straight talk SIM. So I put the Verizon SIM back in and it worked after.

Basically, I pulled the Verizon SIM. Put in the ST SIM. Did the registration and port on the ST site. It said to wait for the port and use your old carrier. I put the Verizon SIM back in and it worked. I'm at a loss on why.
[HTC U11  Questions & Answers] jtommyj:
Yeah that's curious. I mean I understand the porting can sometimes take a few days.

Maybe now you and I are reaping the benefit of so many of the early adopters having to call in and complain. Maybe they found some kind of issue and handled it.

Maybe they realized this phone has great potential and don't want to risk too many leaving Verizon because of the issue. I paid cash at Amazon for that eventuality but my Mother passed away in April and her M10 was bought on the installment plan or I would've considered exploring it now. I may still choose to pay off the remaining 280 dollars or so and switching if I start to experience any issues.
[HTC U11  Questions & Answers] hgoldner:
I can't recommend this handset on Verizon, and I've been using it along with the 10 for several months now. In fringe areas, the device is little more than an expensive brick; and there have been repeated coverage issues in remote areas where I occasionally travel. Since HTC will not release another flagship until 2nd quarter 2018 at the earliest, Verizon users who want an HTC device, who are on earlier handsets can take advantage of sale prices on the 10. The 10 camera is still excellent, second best only to the U11; they retain the headphone jack (both the 10 and U11 have noise cancelling circuitry for their headsets); they only give up the (stupid) squeeze trick.

Yeah, my 60+ year old eyes really prefer the U11 screen. Yeah, it's slimmer and looks really good in blue or red. It's definitely purty. But at $650+ for a device that can't connect 100% of the time, it can be a very expensive paperweight.

My mind may change if HTC figures out how to fix the problem; but given that they just don't have a CDMA radio in the device; and that Verizon has threatened to eliminate 3G by 2019 (I don't believe that for an instant), any phone you'd need by 2019 hasn't been released yet anyway.
[HTC U11  Questions & Answers] sdamark:
I respect your opinion, Harold. I pretty much have come to the same conclusion. Just received my refund for the U11 I had. Maybe I'll see what the pixel 2 looks like...
[HTC U11  Questions & Answers] LibertyMonger:
I'm going to drive to one of my worse Fringe areas just to see what happens. I most definitely believe you and it sucks but so far I have traveled a lot this last week without issue. But this area by my old house is known for dropped signal just want to see what happens. I'm gonna hate having to send this beast back.