yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] PieceKeepr:
I convinced a guy at a T-Mobile store to sell me a sim card and I do have a signal with their sim so it definitely is not a broken phone. I got back to HTC as Carlos had requested but I ended up with someone else who apologized for the "misinformation".

Me:

I spoke to Carlos earlier about losing signal after updating my U11 on VZW. He recommended trying another carriers sim to see if the phone would get a signal and it does but I don't how I can use that on Verizon and I need this phone to work before tomorrow morning.

Daniel G.:6:07 PM

Hi there! How are you? Thanks for contacting HTC . My name is Daniel, and I'll be helping you today!

Daniel G.:6:07 PM

Hi Jim how are you

Me:

Terrible, I currently own a $650 paperweight

Daniel G.:6:08 PM

Sorry to hear your having issues with your u11

Daniel G.:6:09 PM

Currently the phone is compatible with most carriers, however currently the phone has some issues with the Verizon network, and that is why you were suggested to try using the signal from a different provider.

Daniel G.:6:10 PM

Currently, we are developing an update to work correctly with the Verizon network. "We have already started developing an update for your phone. Once available, it will be delivered to your phone through an over-the-air (OTA) process and you should receive a notification indicating the update is available for download. We appreciate your patience as we've worked to quickly address this issue."

Me:

I understand that but Carlos said to get back with you and advise if I had a signal with a T-Mobile sim and I do. I'm not sure why he wanted me to get back to you.

Daniel G.:6:13 PM

Ok, I'm sorry for the misinformation, the unlocked version of the phone works correctly with all the GMS carries that is for instance At&t and T-mobile, in which case the phone will work perfectly. However and as I mentioned before there are currently some issues with some of the devices while working with Verizon, and is the reason an update is being developed.

Me:

OK, is there any ETA at all on this update? Are we talking days, weeks or months. I paid a lot of money for a phone that was supposed to work on my network, it was sold as a "Verizon phone".

Me:

and now I have nothing.

Daniel G.:6:17 PM

I would love to tell you there is, however at this time there is no official estimated time. This process takes a while since multiple tests are to be dome. So I won't be irresponsible and give you false expectations. As soon as the update is developed we will send it and can be downloaded via wifi or data.

Daniel G.:6:18 PM

I understand your concern Jim, if you want to get full access to the phone you can use a different service provider. But for now with Verizon we have this issue.

From there I went off a little and he offered to help me with the RUU which I explained had already been done and then he reiterated that it's a VZW specific problem and they are aware of it and are working to fix it and until then be patient and "I hope the update to be developed in the shortest time so that you can enjoy your phone." Yeah, me too.
[HTC U11  Questions & Answers] ieatabiscuit:
I had VZW look into the CDMA-less provisioning, and she verified that it is causing the issue. We looked into disabling it, as she verified that my line was provisioned for CDMA-less around the same time I had lost signal. She could not disable it while a non-CDMA phone was tied to that line. The options simply didn't exist. It seems you get the choice of forking up the cash for a new compatible phone, using your old phone, or changing carriers for now. Also, be aware that I lost my signal after only removing the SIM because I was getting my SD card out, and upon reinstalling the SIM, and turning the phone back on, it triggered the CDMA-less provisioning. No flashing was needed to kill the signal for me, so after I lost signal, I flashed away, to try to get signal back, but with no success. $650 paperweight indeed!
[HTC U11  Questions & Answers] aer0zer0:
Can you have them set it up using a Asus Zenfone ar...if they have one? That's in an identical situation as the 11, except big v carries it. Also, I have had crazy problems with my HD calling dropping from my account with my 10. I've needed a new sim twice in the last 2 months.
[HTC U11  Questions & Answers] ieatabiscuit:
I didn't bother trying as I wasn't aware of the idea until earlier today. I've already preordered a Pixel XL2 and likely plan to sell my U11 to fill some of the hole that the Pixel left in my bank account. I'm just tired of the on again/ off again service from the U11 with VZW. I loved my U11, but it's worthless to me if I can't use it reliably.
[HTC U11  Questions & Answers] aer0zer0:
It's why I'm still using my 10, I'll either keep track of the waters here or I'll have an essential or pixel 2 xl in a little bit.
[HTC U11  Questions & Answers] michaelbsheldon:
Essential has great screen, but is a little too small for me. Also doesn't have double-tap-to wake, which HTC has given us for a long time.
[HTC U11  Questions & Answers] aer0zer0:
I don't think I have ever used any of the tap gestures ever. I'm just waiting to see TWRP and magisk support. OIS may or may not be a deal breaker. Pixel 2 xl is just a kings ransom
[HTC U11  Questions & Answers] sdamark:
Sounds like yours did exactly what mine did, only mine did it the third day that I had it. Sorry.

Probably the same update they were working on in July.
[HTC U11  Questions & Answers] LibertyMonger:
I am sending mine back for warranty repair they said as soon as they get it, it will only take them 5-7 days to have it repaired and returned. I would call again. Try this number 1 866-449-8358

---------- Post added at 04:19 AM ---------- Previous post was at 04:06 AM ----------

Something happened in the last day or so to make us all lose our signal permanently at the same time. I even flashed back to 1.16 and tried that ruu and it wouldn't work. I was gonna send mine back anyway for my battery drain issue. My phone would lose over 30% just sleeping at night. So I told HTC the two things I'm sending it in for. They gave me the RMA right away and said it would be a 5-7 day turn around once they receive the device.
[HTC U11  Questions & Answers] PieceKeepr:
Keep us posted and let me know if it works again with VZW when you get it back please. I'll call them later and see what they say but I'd like to hear your outcome.
[HTC U11  Questions & Answers] LibertyMonger:
Someone recommended I flash Maximus ROM and Better Battery Stats to figure out what was going on with my battery. I started the installation and saw there was no option for U.S. Unlocked but I was stupid and went with it anyway. I read people having success flashing the international version. As soon as I booted I had no signal. But it sounds like it happened at the same time as you guys.
[HTC U11  Questions & Answers] LibertyMonger:
I've had HTC reps. Tell me everything I wanted to hear since the beginning of this mess. The first was they were working on a fix and it would be ready about the middle of May I think. Then they kept telling me to be patient, they were negotiating with Verizon and Verizon was possibly gonna start selling them. Then they kept saying an update was coming to fix it. And then they said Verizon was going to push a firmware update. They all tell you different things but not enough to admit there is a problem. So I don't trust anything they say and wonder why this has never made it into any press articles.
[HTC U11  Questions & Answers] LibertyMonger:
When I called, I just told them I lost my Verizon signal and cannot get it back, I tried factory reset and I tried HTC RUU many times and nothing worked. And before this happened I planned on sending it back anyway cause it has a massive battery drain issue that I could not resolve with factory resets and RUU's. So after she heard that I did all the necessary steps to try and fix it she went straight to setting up the RMA ticket. Also this info was in the email for the RMA so I am wondering if we are covered with Uh-Oh Protection?

For Smartphone repair: If damages are found after diagnosis from the repair facility that are eligible for Uh Oh Repair/Replacement, and you have not used your one-time Uh-Oh Protection, HTC will not charge you for any repair costs but will exercise the Uh Oh Protection Program on your behalf. This means that you will no longer be eligible for a future Uh Oh Repair/Replacement nor will you will eligible to receive the $100 Credit towards your purchase of a future HTC One series device.

***Edit I see where it says "HTC One series device" so it must just be their standard RMA email they use.
[HTC U11  Questions & Answers] PieceKeepr:
The only thing I'm wondering about regarding a warranty repair attempt is that the phone DOES get a signal and service, just not with VZW. That's why I'm still curious to see if it's as fast as they told you and if they actually get is working again without waiting for the next update.

In the meantime I can't go without service at all so I bought a month of T-Mobile. The guy at the store told me they are in negotiations to buy another company that will put them on par with VZW size wise. If true that should be interesting.
[HTC U11  Questions & Answers] DavidJ726:
That would be Sprint... Old news :D But the industry is waiting to see how the FCC will rules on this.
[HTC U11  Questions & Answers] LibertyMonger:
I still have my HTC 10 for backup, if I didn't I would not have kept this phone. I wanted to give my HTC 10 to my momma but that is not possible. Might get her the Pixel 2 XL if this doesn't work out. what day and about what time did this happen to you? Seems odd it happened to the few of us that have been having luck with this phone. It was Saturday between 11am and 1pm for me I think.

---------- Post added at 09:02 PM ---------- Previous post was at 08:51 PM ----------

If they can't get it working they will have to give me a replacement phone. I will be sure of that, tell them she told me 5-7 day's after they receive the device. I am actually hoping I get a replacement cause I seriously think my battery drain issue was hardware related. I had the same drain no matter what I did. I've heard horror stories about HTC's repairs or service but I have always had great service from them. We will see I guess. I actually wrote a letter describing my issues and how I tried to fix them and stated I would prefer a replacement cause I do not believe software restore could fix the battery drain.
[HTC U11  Questions & Answers] LibertyMonger:
Yes, using the same SIM in my HTC 10 now. I went to the Verizon store Friday to get a new SIM just to see if a bad SIM card was causing my battery drain. Then Saturday I noticed the new SIM did not fix my battery drain so someone tried to help me figure out what was causing it. He said Flash Maximus ROM cause it would be best with BetterBatteryStats to diagnose the issue, and then my dumb a$$ flashed Maximus even though there was not a U.S. unlocked selection in the installation. I read through the thread and saw that other U.S. unlocked users were having great luck with it so I tried it. Big mistake lol.
[HTC U11  Questions & Answers] aer0zer0:
That's crazy, actually seems like the phone itself is messed up then. I thought if it was sim or acct related, it would have had issues working in the 10 with CDMA-less provisioning on. And if you stick your sim back in the 11, it's still broke?
[HTC U11  Questions & Answers] LibertyMonger:
Yes I literally tried just about everything. I swapped the SIM back and forth a few times, went to my Mom's and tried her SIM from her M9 and nothing. It kinda seemed dd restoring the modemst2 partition brought some life back to it, it would then register on the Verizon network when selecting it in Settings/Network Settings but still would not work. I should have backed up the modemst1 partition as well but don't think that would have helped. Not sure. I even tried wiping the modems like we did for the HTC 10 I think. I even got it to act like it had a signal by messing with things in Network Signal Guru, the slash mark would go away and it would act like it was working, it was showing the bands switching and all but still would not work. I wanted to flash back to the first firmware I was on to try and flash my full stock system image I created when I first got the phone but was not sure if it was on the 1.11 firmware or the 1.16 firmware so I did not want to risk bricking the sucker lol. I have temporary s-off, just was afraid I would not be able to boot back up if I picked the wrong firmware and flashed my full system stock image.

---------- Post added at 10:14 PM ---------- Previous post was at 09:55 PM ----------

I swap my SIM back and forth a lot never had issues. I was in the habit of pulling my SIM and putting it in my HTC 10 while I was flashing stuff cause I have to have a working phone at all times for my job. It seemed to prevent the lost signal issue cause the only time I would lose signal was after flashing stuff. I never lost signal randomly. But that was just my amateur belief, it seemed to work. I wish I would have pulled the SIM this last time, I was hoping this last update fixed this BS. But Beaups says that is not possible so it would not have mattered I guess. It's just weird RUU's wouldn't fix it this time and it happened to a few of us at the same time. I just hope I get a replacement cause I was planning on returning it for warranty anyway to fix my battery drain. If I do get a replacement I may not mess with Network Signal Guru this time, maybe it was the cause of my battery drain cause my first U11 would last twice as long and I had great signal with just band 13.
[HTC U11  Questions & Answers] beaups:
Its pretty unlikely your battery issues are hardware related. Out of curiosity, did you try locking band 13 to see if that helped with your battery drain?
[HTC U11  Questions & Answers] LibertyMonger:
Yes I did for 3 days. I forgot to mention that. From day 1 I noticed a big difference in battery from my first U11. I thought maybe cause it was the 6gb model. I tried stock with no apps and and disabled apps, boost+, anything I could think of. I did not try without signal or without SIM cause my usage habits, apps and all are all the same as always on any phone.

---------- Post added at 10:37 PM ---------- Previous post was at 10:29 PM ----------

Just curious, did anyone else who used Network Signal Guru notice bad battery drain? I have screenshots of mine it was horrible. 1/2 hour screen on time with 8 hours of use. My first 4gb U11 I didn't have to use powersave or disable anything and I could get at least 24 hours.

---------- Post added at 11:09 PM ---------- Previous post was at 10:37 PM ----------

Pure stock with no issues for months until now https://xdaforums.com/u11/help/unable-to-send-sms-t3690127
[HTC U11  Questions & Answers] PieceKeepr:
It was Saturday, late afternoon to early evening. I wasn't paying attention to the time when I started messing with it. I did the HTC RUU update and that was it, no signal.

I never noticed any extra battery drain, but I didn't leave it running in the background either. I'd check to see what band I was on in different locations and then exit.
[HTC U11  Questions & Answers] ieatabiscuit:
It's really crazy how [MENTION=2654020]PieceKeepr[/MENTION] had his phone die at the same time range mine did. We're both even in the same time zones! Saturday late afternoon. I never used Network Signal Guru on mine though. Never had a battery issue either. It went from being quite an ideal phone to being a small tablet nearly instantly. I can't return it at this point though, so I'm keeping up with this forum in hopes of a fix.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah mine was Saturday as well closer to about 1pm

---------- Post added at 02:01 PM ---------- Previous post was at 01:18 PM ----------

I would call and complain and and try to demand a refund. We shouldn't have to go through this. It wouldn't hurt to try, unless you want to wait for a fix. But I don't trust those reps that keep telling us there's going to be a miracle update.
[HTC U11  Questions & Answers] deafmetal1:
Network Signal Guru isn't meant to be running constantly (which is what occurs when you lock bands with it). That's meant to be a testing function, not full-time use, so you shouldn't be surprised with battery drain.
[HTC U11  Questions & Answers] LibertyMonger:
I uninstalled network signal guru. I knew from the beginning it unlocked bands and it didn't need to run. I did not run it constantly.

---------- Post added at 03:35 PM ---------- Previous post was at 03:28 PM ----------

The question was simply since two more bands were working instead of the original band 13. I never let any apps run, I disabled the HTC apps, I optimized every other app with boost+ and I even tried running stock without restoring my apps and disabling alexa and HTC assistant and other apps. I tried locking band 13 and there was no difference.
[HTC U11  Questions & Answers] LibertyMonger:
HTC is supposed to get my device tomorrow. Can't wait to see how this turns out. Here is one of the update promises from HTC. This screenshot was from July 23rd.
[HTC U11  Questions & Answers] sdamark:
I truly wish you luck, brother. I'm sure you'll get your device back, working. But how long until it dumps again? Then will they "fix" it the next time? And the next? I feel I made the right decision to pass on reordering the U11, after mine crapped out. I may give the Pixel 2xl a try, but I'm gonna wait a couple weeks and see how it's gonna fare on Verizon. Again, best of luck to ya, and everyone else having issues.
[HTC U11  Questions & Answers] beaups:
Verizon will be sending the update? That should be a obvious clue that tech doesn't know what they are talking about.
[HTC U11  Questions & Answers] LibertyMonger:
I got five lines on Verizon, three of them due for upgrades. I might drop one of my non contract lines and try tmobile if it craps out again. I will be fine. It's looking like stock users aren't having issues. I think I would have been fine if I didn't flash maximus. I didn't mind an occasional stock nandroid restore and back to custom restore. If it goes permanent again I will go the t-mobile route. My job pays my cell phone bill anyway.

---------- Post added at 03:24 AM ---------- Previous post was at 03:23 AM ----------

That's just one of the many promises they made. My point exactly.
[HTC U11  Questions & Answers] beaups:
Stock users do have these issues. There was at least one or two in this thread alone iirc.
[HTC U11  Questions & Answers] LibertyMonger:
Not the same issues. They weren't getting connected to Verizon correctly. These few stock users are doing fairly well https://xdaforums.com/u11/help/unable-to-send-sms-t3690127
[HTC U11  Questions & Answers] beaups:
Doesn't look like a great experience to me, but regardless, stock users will have these signal issues also. Probably the difference is stock users don't tend to reboot that often and most of these signal issues seem to be triggered during boot/reboot. I mean, your theory isn't that magisk is causing this right?
[HTC U11  Questions & Answers] dodendemise:
Yeah I agree. They told me the same thing and I asked them how the hell is Verizon going to push an update when the phone won't connect to their network and his reply was that the problem is with Verizon so they will push the update. I just shook my head and gave up. I'll probably be on t-mobile until I want another phone.
[HTC U11  Questions & Answers] PieceKeepr:
My thoughts exactly.
[HTC U11  Questions & Answers] LibertyMonger:
No. Messing with system stuff causes it for me. Normal reboots I never have an issue. But if you look in the thread at the other stock users that were having issues, they were not the same issues. There is no explanation, I can only go by my experience. Had I not flashed Maximus I would not be in this mess. I don't believe everyone is honest either, people don't like to admit they were rooted and messing with stuff in fear of warranty issues. Nothing to argue about, just my thoughts and hands on experiences.

---------- Post added at 10:47 AM ---------- Previous post was at 10:37 AM ----------

Yes I called multiple times before my thirty days was up they all tell you what you want to hear to get you to keep the phone. They told me they were in negotiations with Verizon. I know they were full of it cause they all said something different. That's my point, they are still doing it. There isn't going to be a magic update. Verizon does not care it does not effect them. It's the same phone but no other carrier has this issue so it must be a Verizon issue.

---------- Post added at 10:59 AM ---------- Previous post was at 10:47 AM ----------

The fact is I could flash as much sh%t as I wanted to with my SIM card out and never have an issue. The very time I just flashed a couple things with my SIM card in then boom it would happen. I should not have even flashed Maximus, that was not coincidence I lost my signal permanently. Any other time I could restore it with a stock nandroid. I don't know what the hell happened Saturday but regardless these are the facts as I see them. No one is admitting or giving an explanation so all I can go by is my extensive experience. Just because someone lost their signal on a reboot doesn't mean they didn't flash stuff before that.
[HTC U11  Questions & Answers] LibertyMonger:
The bottom line is I was completely fine for about 6 weeks, up until I flashed a ROM that is not meant for U.S. unlocked devices. Then I lose signal permanently. That isn't a coincidence.
[HTC U11  Questions & Answers] PieceKeepr:
If it was just you I'd agree but I updated my system via an HTC ruu and lost signal. I guess technically I flashed something but it was their update and allegedly the HTC devs have acknowledged that. Not that it is probably relevant but I have flashed some TBO system app updates since temporarily switching to T-mobile and I've had no problems.
[HTC U11  Questions & Answers] ckupsco:
I am stock and I had zero issues until yesterday with SMS since before the first OTA. It's a great phone. I have plenty of experience with rooting/flashing etc...I just decided that this phone stock works well enough for me even without the other bands since most of the time i am on high speed wifi 300-500Mbit. I reboot fairly often and have never lost signal like the rooted people have. I have been following and posting on this thread since the start. Just wanted to share.
[HTC U11  Questions & Answers] beaups:
So basically, it worked fine until it didn't? BTW why do you reboot "fairly often"?

--beaups
[HTC U11  Questions & Answers] ckupsco:
That's pretty much it. I would like to have Wi-Fi calling. I reboot weekly. Just a habit.
[HTC U11  Questions & Answers] QD2DC:
Last time I lost signal I was completely stock from RUU just to take latest OTA. I lost signal over night. I ended up just giving up on this phone, switching to my essential, and gave it to my buddy who needed a new phone on t-mobile so he's been issue free. It's sad cause I really really like the phone and missed HTC, but I need a much more reliable work phone and this just isn't it for Verizon.
[HTC U11  Questions & Answers] sdamark:
NVM
[HTC U11  Questions & Answers] LibertyMonger:
Exactly, with tmobile. It happens with Verizon. I bet you had your Verizon SIM card in. I wouldn't even run an ruu with my SIM card in. It is messing with system stuff.

---------- Post added at 05:28 AM ---------- Previous post was at 05:26 AM ----------

Yeah he had problems with sms after updating. A factory reset fixed it. I had problems with sms before on other phones like my HTC 10. Factory reset or new SIM fixed it. It's not the same issue.

---------- Post added at 05:32 AM ---------- Previous post was at 05:28 AM ----------

If this was a major issue with stock users it seems it would have shown up in an article somewhere. They can't just get away with it.