yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] LibertyMonger:
I'm missin my main squeeze. My U11 arrived in HOUSTON, TX yesterday, I don't know what happened but it got delayed and was a day late. My HTC 10 signal is not nearly as good as I had on my U11. Back to having minor bluetooth problems and took a while to send an sms yesterday. I was kinda hoping USPS would have lost it and I could get paid my $700 insurance. But to be honest, I want my U11 back working at least as good as it was, with no permanent signal loss cause I am not diggin any of the new devices coming out and I know the U11+ isn't going to work on Verizon.
[HTC U11  Questions & Answers] aer0zer0:
i just held a pixel 2 in my hand, its textured, nice to the touch. I'm very swayed to go buy myself an unlocked pixel 2 xl.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah you would probably be better off. I have just always been an HTC fan especially since after my HTC One S, they brought back the sdcard slot. I have always liked HTC Sense and the ability to unlock bootloaders and s-off and all that made HTC great but the experience was not ever as great on Verizon as it was for the unlocked versions, HTC had to make a Verizon specific version and Because of Verizon firmware. But at least they worked and we had Beaups and Sunshine to get us s-off anyway, even though Verizon would not let us use HTC Dev. I hated the Verizon versions of the One series cause of the limits they put on us but now I wish we had Verizon firmware version. It's a gamble Bud. I just do not like phones without sdcard slots, but I guess that has changed for the better as long as they have a 128gb version. 64gb is not enough, just like 16gb was not enough on my old Galaxy Nexus. I just don't see any other phone I would like more than the HTC U11. Maybe the U11+ but it isn't likely there will be a Verizon version. I'm gonna just have to hope the HTC 12 redeems itself. In the meantime, I will not let HTC get away with selling me a bum phone.
[HTC U11  Questions & Answers] aer0zer0:
I'm the same way about microsd as well, but it's the short end of the stick with Verizon network
[HTC U11  Questions & Answers] LibertyMonger:
It might have eventually happened anyway, I will never know. But I kick myself for flashing that Maximus ROM. Any time before it was quite easy to restore signal with a stock backup then my Viper backup. It's weird 3-4 of us lost signal permanently in the same day and it's all still unexplainable.
[HTC U11  Questions & Answers] LibertyMonger:
Just saw the new Verizon Google Pixel 2 commercial, saying that Google is their exclusive partner. That is why they don't give a sh%t about HTC.
[HTC U11  Questions & Answers] QD2DC:
Lol HTC has become irrelevant over the years, that's why no carriers care about them. Only the die hard HTC fans keep them going.
[HTC U11  Questions & Answers] LibertyMonger:
Always somebody to outsmart somebody. It's not like it isn't obvious the size of Google and Apple.

---------- Post added at 04:15 AM ---------- Previous post was at 04:14 AM ----------

What I said was fact. I just referenced the commercial. No need to outsmart me.
[HTC U11  Questions & Answers] QD2DC:
My comment was not meant to outsmart anyone. If you took it that way that's your issue. I was just adding that it isn't just Verizon that doesn't care about HTC. And yes Verizon was Google exclusive carrier last year too so no surprise there. But that's not why the u11 isn't good on Verizon, that's all HTC's fault ;)
[HTC U11  Questions & Answers] DirtydAmbrose:
I think your wrong :p and the whole reason the U11 is not good on verizon is 100% because of verizon, being this whole crap with getting rid of cdma. Verizon is the worst company to deal with.

Verizon is run by a bunch of arrogant pricks that could care less what customers want. This is the exact reason why Tmobile has grown bigger over the years all those customers verizon pisses off they flock to Tmobile and year after year Tmobile and AT&t gain ground on growing not so big big red.
[HTC U11  Questions & Answers] QD2DC:
Then explain how the Essential, or the ZTE axon 7, or the nexus 6p all work fine on Verizon with CDMA support and HD voice support, all without official Verizon support, meaning no special Verizon firmware or software. The u11 has CDMA radios but the software does not allow for them to work on Verizon. The u11 supports bands 2, 4 and 13 on Verizon but the software disables 2 and 4. This may be a bug but regardless it's software disabled. Software designed by HTC. I had a preproduction HTC 10, AT&T branded that I was testing on Verizon for HTC, so I know they can make a single model work across all carriers with one software.

I agree with your second comment, Verizon is the worst when it comes to customer freedom, but when you're number 1 you're going to think you're doing things right, so why change. But I'm sure palm and blackberry once thought this way too and look at them now lol.
[HTC U11  Questions & Answers] LibertyMonger:
Round and round we go. I've shown this before, other unlocked phones have similar or the same issues. Just because it doesn't work correctly for some does not mean everyone has these issues. And Verizon is partners with Google, they sold the nexus 6p. ----- And issues with the ZTE Axon 7

And this is the first year that Verizon even allowed HTC to make an unlocked device that would work on their carrier, years past Verizon required HTC to make a Verizon specific device. Of course the Unlocked HTC 10 could work on Verizon but it had to be converted. It did not just work. And that is the first year that was possible. Verizon had a hand in on telling HTC to leave out CDMA and the other 2 bands I would bet on it. But no one is going to admit it.
[HTC U11  Questions & Answers] beaups:
You continue to ignore the unlocked pixel worked just fine. In fact, even the version Verizon sold had no special or different software vs the carrierless unlocked version.

Edit: and my wife's ATT (now unlocked) iPhone 6 works just fine also on verizon
[HTC U11  Questions & Answers] LibertyMonger:
So I called HTC yesterday to double check the turnaround time on repair and they insist on 7-10 days and then I chatted with HTC chat today, they say 4 weeks. So I called back HTC again to see why I am getting so many different stories and the Rep. assured me the chat was wrong, he insists it is 7-10 days when the original rep. who set up my RMA told me 5-7 days. We will see. Either way, the Attorney General sent me a consumer action handbook to help me figure out how to resolve this mess if HTC doesn't. It includes all of the government agencies and how to file complaints, even the number to the FCC and how to file a complaint with them.
[HTC U11  Questions & Answers] LibertyMonger:
Apparently the four week delay was due to the hurricane, HTC's repair facility is in Houston, Texas. They had to move to another building. Hopefully they are back on track.
[HTC U11  Questions & Answers] LibertyMonger:
Looking good so far, my status just changed to show in repair. I have read horror stories on Amazon comments about their devices being stuck in the "request initiated" status for weeks with no Reps. able to give any info on the status. Probably during the hurricane. But if you send your device I would recommend insurance and at least a receipt and proof of delivery. Once you see your device has been delivered, call HTC to put a bug in their ear so they can check your tracking number to verify it has been received and update your status.
[HTC U11  Questions & Answers] christiebunny:
Still no luck with signal, though I've finally got an NFC sim on the way, maybe that'll help-- and even more importantly, finally talked LG into repairing my V10 under warranty, even though it's technically a couple month's past it. It'll take a couple weeks they say, but at least then I won't be stuck with this prehistoric Droid, and maybe I'll have a better chance of fixing this whole mess! :rolleyes:
[HTC U11  Questions & Answers] CXTKRS1:
VZW has made their policies pretty much clear from day one so while people may not like the way they do business it cannot be said the carrier really ever surprises anyone. For HTC this was about pushing more phones while not carrying about anything else which to a point is understandable. In the end they had to modify the phone's software to give VZW what they wanted so for me the blame for this falls on the shoulders of the manufacture. HTC isn't dumb (although sometimes I wonder now) and knew the band restrictions would become an issue and potentially sour relations with VZW users. The people who know how to modify their U11 even have to be careful now because of the CDMA provision problem.

LMAO, please pardon the language but how in the **** does that happen? How are two different teams tasked with handling customer service that are housed in the same company unable to be on the same page when it comes to something like this? Does the corporate office just not send emails to the chat team? I wouldn't be surprised to hear these people all work in the same building. A few weeks ago I could understand some confusion but Harvey has been gone long enough for HTC to at least inform everyone that work for them in customer relations when their regional repair center will be coming back online. Just think of the volume of people the chat team deals with everyday all the while telling them a repair job will take roughly a month to complete.

I now how you feel, my old Thunderbolt was struggling just to run so having the V10 as a backup now is nice. This new U11 is having the same exact camera issue as the one so I will call and see if and when I will need to send my in.
[HTC U11  Questions & Answers] LibertyMonger:
There are two different types of issues with this phone. One is people not getting connected properly cause they do not have advanced calling enabled and the other gets triggered when unlocked and rooted and flashing stuff and rebooting. The second issue I mentioned is a software bug. Most of the time an ruu fixed it but we have experienced cases where nothing fixes it. I even tried my mommas SIM from her M9 when it happened to me and could not get signal back. I think you experienced both issues and the only way to hopefully fix it is to send it for warranty repair. We will know more when I get mine back. The first issue happens to a lot of people on all unlocked devices on Verizon. The second issue seems to be an HTC issue accept they will not acknowledge it. I read all of the reviews on Amazon and most are about the first issue and the fragility of the device. None mention the complete signal loss after reboot so it makes me believe it happens mostly to rooted devices. I've had plenty of experience with this phone and this is my theory until someone can prove otherwise. The two issues never get much of an explanation from the users cause they give up so quick so the two issues get conflated and misunderstood.

---------- Post added at 07:30 AM ---------- Previous post was at 07:20 AM ----------

It could also have something to do with cdma not being activated on the Verizon version. Why Sprint has cdma and Verizon doesn't is unexplained, just like everything else. I bought my dad the Verizon LG Exalt LTE and it didn't have cdma. It was supposed to be Verizon's first all LTE phone. I had to send it back cause his calls would never come through. Verizon fixed it once and it lasted about a day then it started doing it again. The phone would ring 1 and a half times on my end but would never ring on his end.

---------- Post added at 07:43 AM ---------- Previous post was at 07:30 AM ----------

I don't know but if you call, they will tell you every time 7-10 days every single time. If you chat they tell you 4 weeks. It seems I always get the most honest and valid information from American reps. Whenever I talk to a foreign rep they always seem to scramble and be as polite as they can, telling you what you want to hear just to get you off the phone. The last guy I talked to was American and he assured me that the four week nonsense was when they had to change buildings and it was mostly for people who needed bigger repairs like panel replacements. He assured me that is over and it it's 7-10 business days after they receive the device. I have him recorded along with a lot of the other bs promises they told me. The lady who set up the RMA assured me it would only be 5-7 days. We will see. They got my device on the 19 so tomorrow should be the fourth business day.
[HTC U11  Questions & Answers] PieceKeepr:
Based on what I've read it's about VZW moving to an all LTE service and them trying to shut down their non-4G towers within the next couple of years. They didn't want people to have a phone that relied on cdma when they have every intention of abandoning cdma so they mandated that the new phones operate on LTE only.

Clearly this did not work out as intended and the ball was dropped somewhere. To me it was telling when the HTC customer service person told me their devs were aware of the problem and were working on a fix. I believe the problem is HTC's but I also think it is not a high priority for them since their solution for me was to simply recommend that I switch carriers.

I'm watching this thread in anticipation of seeing what happens with your phone and how they resolve the problem. I hope it works out for you and they get it working again because then there is hope that the rest of us can get up and running again too.
[HTC U11  Questions & Answers] LibertyMonger:
I guarantee the new pixel has CDMA. But as far as them saying they are working on a fix, I wouldn't count on them telling you the truth. I've caught them lying just to keep me satisfied.

---------- Post added at 01:12 PM ---------- Previous post was at 01:03 PM ----------

How do you mean, Verizon has made their policies clear from day one? I understood they were now doing bring your own device program. And I'm not sure but I think from day one HTC promised that everything worked, I can find posts that state that. They even promised Wi-Fi calling worked but then changed it later to just band 13. We already know the other bands work and we know the phone has cdma but Sprint is the only carrier with the software to make it work.
[HTC U11  Questions & Answers] ieatabiscuit:
Got my Pixel 2 XL in 2 days ago. I still have my U11, but it's sitting in it's box now. Yes, the Pixel DOES have CDMA, and yes it's a decent replacement for the U11. No, I didn't even take the Pixel 2 into consideration because after the U11 mess, and HTC selling off to Google, I'm going to get off the HTC fanboy wagon. They made great phones, and I miss my U11, it's one of my favorites, but their customer service is easily on par with Comcast. They have fallen so far since they started that it's time to move on. I do plan to check back to see if the U11 ever works with Verizon again, and since mine's no longer my daily driver, I don't mind trying things to help get it back on track. Just send me a PM, or mention me, and I'll do what I can to help.

Also; NO, the USonic headphones will not work with the Pixel. It gives an error stating that they are analog headphones, and that analog output is not supported. My guess is that the USB-C to 3.5mm adapter that comes with the pixel 2/2XL has some small DAC built in, and that there is no DAC built into the phone its self.
[HTC U11  Questions & Answers] LibertyMonger:
Did you buy unlocked or the Verizon model?
[HTC U11  Questions & Answers] ieatabiscuit:
Verizon, I got lucky, and was offered a significant discount.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah they are offering $300 off. I may use one of my upgrades to get it and drop my other and see about T-Mobile for a while if my U11 does not work out.
[HTC U11  Questions & Answers] ieatabiscuit:
I sweet talked them into $500 off. That pretty much made me break even with the difference in phone prices. It was worth the locked bootloader I'd say.
[HTC U11  Questions & Answers] LibertyMonger:
Sweet deal! I have always had great luck ordering from over the phone than going to the store or from online. The Verizon Reps, especially the American ones have more pull and say-so than store reps. and can get things waived and better deals. just have to talk to them right. The foreign Reps. seem scared to do anything out of the protocol. I always get switched to an American Lol. It's just the truth.

---------- Post added at 11:06 AM ---------- Previous post was at 10:55 AM ----------

It may be too late but try responding to this post to get some free PhantomSkinz, so far only one responded. Let him know you have the XL.
[HTC U11  Questions & Answers] ieatabiscuit:
Worst that can happen is I get told no. Thanks for the tip.
[HTC U11  Questions & Answers] LibertyMonger:
A locked bootloader would drive me batty lol. But I guess it is much better than a phone that doesn't work. Plus Android has gotten much better so it shouldn't be so bad. Good luck buddy and report back after you used it for a bit, let us know your thoughts on it.
[HTC U11  Questions & Answers] ieatabiscuit:
I sorely miss adaway. The rest of the phone is proving to not need root to get the job done. That's one reason I haven't sold off my U11. I'm hoping someone in a corporate office somewhere pulls their head from their a**, and gets this sorted.
[HTC U11  Questions & Answers] LibertyMonger:
I'm afraid they are not aware of the other bug, I am afraid they are gonna blame VoLTE provisioning and CDMA-less provisioning and return my device in the same state, not being able to connect. I'm hoping they have a better method of returning the phone back to true stock besides the RUU. I don't know what or how they do it but I think clearly I have some partitions screwed up. I know one thing, no one but a few of us in here are talking about it.
[HTC U11  Questions & Answers] ieatabiscuit:
That's why I'm giving it until Christmas, then I'll likely give it to my mom so she can have an update from her SGS3.
[HTC U11  Questions & Answers] LibertyMonger:
Keep an eye on us, I may file some kind of report against them if it doesn't get fixed and would need more of us to be in on it if I do. It needs to be recognized at the very least.
[HTC U11  Questions & Answers] LibertyMonger:
This should work without root. It is what I used cause Adaway caused me problems on the U11, the reboot after installing adaway lost my network signal.

Block This! 3.0 Android Ad blocker
[HTC U11  Questions & Answers] ieatabiscuit:
I'll give it a shot. Does it block ads from YouTube and play music as well? I tried several others with little success.
[HTC U11  Questions & Answers] LibertyMonger:
I'm pretty sure it does, I know it works good and is easy to turn on and off. You'll want to set "enable autostart" in the settings.
[HTC U11  Questions & Answers] LibertyMonger:
I see you scored! See I'm good for something in this thread lol.
[HTC U11  Questions & Answers] ieatabiscuit:
Yup, thanks for the suggestion!
[HTC U11  Questions & Answers] LibertyMonger:
This is the article that tricked most of us into buying this phone. Notice how it states

"HTC did the necessary work

HTC isn't hiding the fact that the U11 doesn't support Verizon's CDMA network. Every radio, band and network the U.S. unlocked U11 supports is listed right on HTC's website — including LTE band 2, 4, 5 and 13 for Verizon. But this is still confusing to some because HTC says it supports Verizon while also not having CDMA — and for some people, that doesn't mean "full" support. Here's the thing: HTC lists the U11 as being compatible with Verizon because it truly means it. The U11 will work just fine on Verizon's network, without any unreasonable hang-ups. Considering nearly all of your data and voice traffic is already going over LTE on your current Verizon phone, you won't likely notice a difference on the U11.

More important than simply having a CDMA radio inside, HTC has gone through the process with Verizon to certify the U11 for use on its network — and that's why it's confident enough to list Verizon compatibility. It has done the same sort of testing for AT&T and T-Mobile as well; there are no guessing games here, the unlocked U11 does what HTC says it will do. That means your U.S. unlocked U11 will support VoLTE (aka HD Voice), Wi-Fi calling and Carrier Aggregation (in some combination) on the major networks. HTC even goes on to list popular prepaid carriers like Cricket, MetroPCS, NET 10, Straight Talk and WalMart Family Mobile as fully compatible."

This tells me that the HTC website did list it as fully compatible from the beginning except for CDMA.
[HTC U11  Questions & Answers] LibertyMonger:
My 7-10 days for warranty return is next week, Thursday being the 10th business day. If I continue to have issues with the U11 I at least have one option to fall back on, Verizon promised to honor one insurance claim for my HTC U11 and I have screenshots to prove it. So I might end up with the Pixel 2 XL. I do not want to have to switch service to T-Mobile.
[HTC U11  Questions & Answers] LibertyMonger:
The Verizon Rep. who first assured me my HTC U11 would be covered under my insurance actually even stated that Verizon was working to get the U11 soon, shown here in my original promise of coverage. ***Edit This was a long time ago so we now know this was a lie.
[HTC U11  Questions & Answers] christiebunny:
they seems to have added an "account level" device insurance, in addition to the per-device option in the past. It looks like it'll cover any device on your line(s), rather than being limited to a single specific one.... assuming I was reading things right
[HTC U11  Questions & Answers] LibertyMonger:
The first Rep. made a mistake, my U11 wasn't supposed to be covered. But since I could prove that he said it was covered they say they will honor it one time only. But you could be right as well, the first Rep. could have been right all along. All I know is I may have to hold them to it. As much as I hate to say it cause I do not like any other device Lol.
[HTC U11  Questions & Answers] ieatabiscuit:
I didn't want to change devices either. I will say that I'm not disappointed in the Pixel 2 XL though. Yes, the screen tints blue if you tilt it back, or sharply to the side, and look at it with some weird angle, but who holds their phone up and looks at the screen from it's edge? As for the burn in, it's looking more and more like image retention, not actual burn in. As for the muted colors, that's getting updated to have it use the full spectrum available, and not limit it to sRGB. The only things that don't have obvious solutions to are the current lack of root, and no expandable storage. As for the4 root, I've managed to do all I typically do with root, but without it, so it's ok, just really awkward at first. As for expandable storage, google gives you unlimited drive storage, and no picture downsizing from the pixel phones. I even missed the blue color of my U11, so I skinned the pixel blue lol. Flar2's button mapper app works well even, so the squeeze is there where it counts! I got tired of the network issues, and I have no regrets. The cookies over here in the dark side are tasty, and at least this cake was not a lie!

Also, [MENTION=3795321]LibertyMonger[/MENTION], thanks again for the tip on the skins, they're some good quality stuff, and Block This is doing good for me too!
[HTC U11  Questions & Answers] LibertyMonger:
Glad I could help Buddy. I love the PhantomSkinz. They are a little pricey but they are well worth it. Thanks for the info, I will know something next week I hope, if HTC keeps their word I should have my phone back by Wednesday.

---------- Post added at 02:01 AM ---------- Previous post was at 01:51 AM ----------

Also I read that Google extended their warranty to 2 years cause of the screen burn in scare. So you should be fine!