[HTC U11  Questions & Answers] CXTKRS1:
Liberty no offense but when some people criticize HTC or the U11 you can become a little...defensive/dismissive. The U11 is just a mid tier phone put out by a company that is in dire financial shape and as far as I know you are not on their payroll. They pulled a fast one on VZW users and the people have a right to be bothered by this. It seems quite a few people have also experienced poor customer service when dealing with HTC. My experience with HTC involved them literally losing a ticket #, made statements that contradict the company's own official (written) policy, consider wide spread light bleed "normal", and it took two days for management to respond so I see the team as a whole is either grossly incompetent or dishonest (I'm not a fan of either). The first lady I chatted with and the gentleman I spoke with on the phone at the end knew what they were doing...everybody else not so much. I should not have to get flat out mean with the customer service representative so I can be issued an RMA#. The reason I went with another U11 is because of the light banding issue on the V30 and the fact I am tired of sending back electronics these past two months so I felt like just sticking with what I know. Also it is my fault for dragging my rear and not having my V10 repaired in a prompt manner so that I would have a proper backup phone. Other then one major issue to the pointed out later I actually really like the U11 too.

In regards to the U11 itself I would say if you are a causal user who does not like rooting your phone and use VZW as your carrier with no plans on switching then yes you should be called a fool for buying this phone. Being isolated to Band 13 in 2017 is simply ridiculous as the phone slows to a crawl in congested areas. Now the strong points of the phone are that in the mid tier class the U11 does in fact have one if not the best camera (even if dual lens phones are included) and is a solid performer all around. Audio quality is excellent and the Edge Sense feature helps set the phone apart from the competition (apparently Google loves it too). If you like running different ROMS HTC is considered a friendly brand for such activities. This is a personal one but I still prefer the traditional screen ratio over the newer 18:9 ratio. Even outside of the VZW issue the phone does have some drawbacks such as the glass back that I absolutely hate since it scratches even if in a soft case. A clear adhesive protective back is an option but it has been shown the rear of the phone does not handle falls very well. Until the current flagship phones start to decline in price I see the U11 as the best option for a mid tier user. The phone itself is pretty good (even great) but the company behind it is making some people (especially VZW users) question if they want to buy or even the keep the device. Just imagine how mad someone would be if they purchased a U11 to use on VZW only to find out months later their phone was intentionally crippled from the start and of course the buyer's remorse period has passed.

I say we should wait and see what HTC offers in the U11 Plus before we pass final judgement on the company. HTC along with VZW have heard plenty of feedback regarding the Band 13 issue and they know people are not happy about it. Now if HTC locks the Plus down to Band 13 again then this for me shows a complete disregard for the customer and that will be the time I will wash my hands of HTC for the long term. I understand the company is in a tough spot and VZW is also not easy to deal with but you do not toss a sizable chunk of your casual consumer base under the bus because of it.