yashsingh1/xdaforums huggingface dataset:
[HTC U11  Questions & Answers] christiebunny:
it's a franchise, the nearest corporate store is a good 45min away-- they activated one sim last time I was up there, but with everything that's happened since, and the fact my backup phone doesn't have HDvoice (can't get incoming calls if it''s on the line, in fact!), I don't know what I need to do-- I'm tempted to add a line just to gnaw on the problem on a 'virgin' line, and see what I (and if needed a Tier2) can come up with. :p
[HTC U11  Questions & Answers] LibertyMonger:
What area are you located? I think I have asked this before but I tend to drink a few from time to time and should stay off of here when I do :laugh: but just curious where you are located? If you don't mind saying. And it seems they should be able to activate it on a device in the store.
[HTC U11  Questions & Answers] christiebunny:
WA-- they claimed they couldn't activate it and to call customer service.... considering the sim was $10, I was pretty annoyed; I've had far better luck over the phone than I have with any local so-called 'tech' :p
[HTC U11  Questions & Answers] sdamark:
My issue may be hardware, not seeing similar issues. Got my U11 last week, popped my sim in from my HTC10 and everything was peachy. Everything working perfectly. Good cell on network, good mobile data, absolutely no issues. Very happy. Two days later, after a trip to the sticks, lost cell service and mobile data. Mobile data will connect, for a minute is so, then it's gone. Cannot get cell service at all. Went to Verizon, spent an hour with a tier 2 tech. They claim everything is good on Verizon's end. Tried a new sim card, all with no success. Going to call HTC tonight and see what they suggest. Wish me luck. Want this phone to work really bad. Don't want to give it up.
[HTC U11  Questions & Answers] dodendemise:
Honestly I think there's a radio switching issue or something.. The only time I got signal bars is when I went into phone testing and enabled LTE only.
[HTC U11  Questions & Answers] ckupsco:
There are no other radios other than LTE in the u11.
[HTC U11  Questions & Answers] OMJ:
incorrect...the U11 does support CDMA, the Sprint model (same hardware) still uses CDMA, it's Verizon disabling CDMA
[HTC U11  Questions & Answers] ckupsco:
Gotcha. That's kind of what I meant in terms of there is no radio to switch.
[HTC U11  Questions & Answers] OMJ:
I'm trying to determine if 3g will work using the Sprint firmware...this is from my Sprint U11 with a Verizon SIM....looks like there may be hope for a hack...
[HTC U11  Questions & Answers] dodendemise:
Let me explain.. If I go to phone testing and switch from "LTE/WCDMA/GSM auto (PRL)" to "LTE only" I get signal bars and the phone recognizes the Verizon Network. This doesn't happen by default when on auto.
[HTC U11  Questions & Answers] aer0zer0:
so will the unlocked u11 imei allow for activation on the verizon network, without using a pre-activated sim?
[HTC U11  Questions & Answers] ieatabiscuit:
Spent the last 2 days with Big Red, and HTC troubleshooting my phone with this issue. Got a couple good technicians during the time, and learned that it's very common with this phone on VZW to suddenly not have connection after it once did. After addressing everything from APNs, SIM cards, factory resets, root, and the color of unicorn fur. I have concluded so far that the solution seems to be to have them enter your IMEI into their database manually (takes up to 24 hours to see results). I'm pending completion of this myself, so I'll update tomorrow when it's done. It's screwy because I get 4G mobile data, but no text/talk. Signal bars show a line through them, and any effort to make calls says no mobile network, changing the APN manually just resets back to what the SIM wants it to be. I hope this works, so I can post a pleasing update, and solve any issues for anyone that has this issue later on.
[HTC U11  Questions & Answers] sdamark:
I have been working all week and haven't been able to do anything to solve this problem. I have tomorrow off, and planned on calling HTC to try and solve. Glad I'm not the only one ( sorry you're having problems), but very interested to see where this goes. Good luck. I'm definitely rooting ( pun intended) for you. ? We need to get this worked out.
[HTC U11  Questions & Answers] Wingedlion13:
Got my U11 activated on Verizon today and everything is working. I expected a bunch of problems but much to my surprised after the tech tried a few different sims he got it working. :good:
[HTC U11  Questions & Answers] ieatabiscuit:
HTC will most likely suggest that you have to change your APN. "All efforts are worthless if this is not set". Even linked me a page I can link you if you PM me wanting it. Ask VZW if they have your IMEI regestered for their network. It's an issue with unlocked phones that seems to hit frequently with the U11 from what I've learned. EVERYTHING else will likely look more or less perfect on verizon's end, but if you get the unicorn technician, they can look and see that, and put in a request to have your specific IMEI entered to their database as approved phones, and (from all I can find) this should fix it. Like I said, I'll update as soon as I find out anything new. I literally spent the last 30 hours non stop on this issue (36 hours if you count for sleep). It's mostly because it's so new, and VZW is so undertrained. It's hard to find a worthy tech...

---------- Post added at 10:48 PM ---------- Previous post was at 10:43 PM ----------

Lucku you, now go put something sweet on it like ViperU, or LeeDroid!

---------- Post added at 10:50 PM ---------- Previous post was at 10:48 PM ----------

I got bars doing this, but no real connection, so I think that's a dead-end. Likely caused by not being told what radio to use given the information I have so far at least.
[HTC U11  Questions & Answers] aer0zer0:
did you buy the verizon specific, or get the unlocked version ( i realize they are the "same") i just dont want to fall into trap of the 10 last year.
[HTC U11  Questions & Answers] hgoldner:
There is no "Verizon specific" U11. You have to buy the unlocked to run it on Verizon.

One piece of advice I would give to those who activate on Verizon. Abort the process when it asks to install updates once it recognizes the VZW SIM. Your SIM will still provision and everything will work, but otherwise, Verizon will wipe out all the home screens and folders you set up in your app drawer once you've successfully run Google Restore (which happens at an earlier point in the set-up process than the Verizon provisioning).

I also denied it permissions. Everything works fine, even Messages+ and "My Verizon" which are the only former-bloatware apps I loaded on my u11.
[HTC U11  Questions & Answers] aer0zer0:
I realize the att, tmob, and verizon are the unlocked version. On htc website, they do have the option of selecting verizon, even though the asterisk says it's the unlocked. My question is, remember when the unlocked was supposed to work on the 10 ootb. Verizon wouldn't register the imei on their network, so you needed a pre activated sim. If I was to order the unlocked specific, they can register the imei?

---------- Post added at 04:05 PM ---------- Previous post was at 04:04 PM ----------

Did you buy the specific unlocked?
[HTC U11  Questions & Answers] ckupsco:
I never got the prompt to install Verizon apps.
[HTC U11  Questions & Answers] hgoldner:
Mine is an "unlocked" U11.
[HTC U11  Questions & Answers] jacob_s:
Me either. I even factory reset to try and get that screen thinking it was missed because my sim wasn't recognized during the setup. Hoping that gets fixed when they push the update to fix wifi calling, since that will probably require VZW specific software changes.
[HTC U11  Questions & Answers] OMJ:
that's the thing I've been saying over & over....it doesn't matter if u select verizon, att, tmo, or unlocked, they are ALL the unlocked model...so it doesn't matter if you select verizon or unlocked, you're getting the same exact device. there has never been a verizon specific device
[HTC U11  Questions & Answers] Wingedlion13:
I bought the Verizon version because at the time I thought it was different than the Unlocked. I now realize there is no difference between the Verizon and Unlocked version. I think HTC is being misleading showing carrier versions when the reality is there is really only 2 versions, Unlocked and Sprint.
[HTC U11  Questions & Answers] LibertyMonger:
Yes a non-official Verizon store charges for a new sim, the official Verizon will give you one for free, and even send you one for free. I am having them send me one now. Maybe if you sweet talk your way up to a top tier tech support guy he can send you an already activated one?
[HTC U11  Questions & Answers] christiebunny:
I had them send me one a month or so ago-- they charged me $14.95; turns out they decided- without telling me- to ship it overnight :p
[HTC U11  Questions & Answers] LibertyMonger:
Yeah I remember, but that one would not have been activated. I just got off the phone with Verizon, they are sending me one for free. I just thought that if you can demand top tier support, maybe you could get them to activate it for you before they ship it. It's supposed to be free. You have no luck Lol.
[HTC U11  Questions & Answers] christiebunny:
*points at her avatar* You think I'd have better luck, wouldn't you? :p

I'll give them a yell tomorrow and see what I can talk them into, maybe I'll get lucky :)
[HTC U11  Questions & Answers] LibertyMonger:
I think the problem is, once they activate your new sim it will disconnect your current sim
[HTC U11  Questions & Answers] LibertyMonger:
So are you going to order one? Need some more winners in here Lmao
[HTC U11  Questions & Answers] LibertyMonger:
I was in Walton, Kentucky today just thought I would test my signal with all bands active and then with band 13 locked. Here are some screenshots
[HTC U11  Questions & Answers] QD2DC:
Looks like both tests were done while on band 13? Man I remember when lte first went live here and we were getting speeds over 100Mbps on the good old thunderbolt lol I had faster downloads on my phone than what was available for my home internet ?
[HTC U11  Questions & Answers] LibertyMonger:
One test I had band 13 locked, where I couldn't use bands 2 & 4. But I can get speeds close to 100mbps in a lot of areas when I'm on band 2. I have posted screenshots. This test was in the country where signal is weaker anyway

---------- Post added at 09:05 PM ---------- Previous post was at 09:02 PM ----------

Yes looks like the higher one was on band 13 as well but right before I ran the test it was only showing band 2, so I must have just missed it. It was constantly switching between all bands in that area. I get much higher speeds on band 2.
[HTC U11  Questions & Answers] QD2DC:
Yea that makes sense, you'll get much better speeds on bands 2 and 4 since they are newer but 13 will always be priority since it's at a lower frequency followed by 2 then 4.
[HTC U11  Questions & Answers] LibertyMonger:
Not entirely true, I think we can set them up in Network Signal Guru like 2#4#13 where 2 will get priority.
[HTC U11  Questions & Answers] beaups:
Nope. The network steers the bands. Normally 2 or 4 will get prioritized due to lower utilization.
[HTC U11  Questions & Answers] LibertyMonger:
Yeah I didn't know it to be fact. Either way it still works. Will post some more tests. Seems to switch just the same as my HTC 10.

---------- Post added at 10:26 PM ---------- Previous post was at 10:24 PM ----------

But 13 seems to be the band for lower signal areas, like here at home I am mostly on band 13, sometimes 4. Band 2 seems to be always over 50mbps especially at peak times where it pushes 100. I bet i will get it to go over 100mbps.
[HTC U11  Questions & Answers] LibertyMonger:
Just locked it on band 4 at home, I'm usually always on band 13. My signal is awful in my house. But this speed does not effect my normal usage. Videos and live streaming is still uninterrupted
[HTC U11  Questions & Answers] LibertyMonger:
And this is locked on band 13. Then I tried to lock band 2 but don't get band 2 here.
[HTC U11  Questions & Answers] beaups:
I think youre missing the point. You can affect what bands are preferred, but not it what order. If 13, 2, 4 are all in the preferred list the network will steer you to the "best" band out of those 3.
[HTC U11  Questions & Answers] LibertyMonger:
I'm not missing the point. I agreed with you. I'm not posting my speeds on bands to try and argue or debate anyone. I am merely just showing what happens.

---------- Post added at 05:35 AM ---------- Previous post was at 05:32 AM ----------

For people who do not have the phone to see with their own eyes.

---------- Post added at 05:37 AM ---------- Previous post was at 05:35 AM ----------

I know what my phone can do, I use it and test it every day. I just may not articulate the technical side of it as good as you. All I can do is test it and show my results.
[HTC U11  Questions & Answers] beaups:
ook.
[HTC U11  Questions & Answers] LibertyMonger:
Band 4
[HTC U11  Questions & Answers] PieceKeepr:
In an effort to shed some light and maybe stop some of the bickering, I offer this.

In Network Signal Guru after you enter the bands you are trying to access you have to reboot. After the reboot you can then go to Lock Bands and select whatever band or bands you want to "lock" onto.

I don't know what it really does or how it works but I do know that I have chosen just one band and assorted apps have shown that I'm only on that band. I'm absolutely not "taking sides" just trying to clear the air.
[HTC U11  Questions & Answers] beaups:
I'm not sure what bickering you are referring to. I see a lot of people acting defensive, but I'm not sure why or what is even being argued. All I see is 100's of posts of random things, and lots of theories that aren't backed by any real research.

I'll explain how the band thing we are dealing with actually works, so people can quit guessing and "testing" things.

1.) The phone ships will all "normal" bands enabled - including 2,4, 13, etc

2.) The phone ships (or perhaps verizon provisioning is setting) with nvitem lte_band_pref set to band 13. This effectively means the device is locked to band 13. It feels like semantics, how can we consider the bands enabled when they can't be used? Fair, but it is what it is.

3.) Using network signal guru, or setting the lte_band_pref nvitem to "all" bands causes the device to behave as we would expect. You don't actually need to add bands to network signal guru's options. You can just click "clear forcings" and that will set the nvitem correctly.

"behave as we would expect" means that the device will connect on any band applicable to your carrier/sim, based on signal/utilization/etc. In market's where band 2 and/or band 4 exists, in most instances the device will be steered to those bands.

There is no user-side prioritization of bands here. You can lock/prefer a band, or some subset of bands, but can not control the order. The network will handle that steering.

--beaups
[HTC U11  Questions & Answers] LibertyMonger:
In a basement
[HTC U11  Questions & Answers] LibertyMonger:
I understand it's really not a big deal. People who are wanting to buy the phone are concerned about their signal. I don't see the problem in showing how the phone is working but if it's a problem I can stop. I believed you the first time about the bands. Just cause I showed some of my test results does not change that. I planned on testing the bands locked anyway it had nothing to do with how they are prioritized.
[HTC U11  Questions & Answers] LibertyMonger:
People who wanted to buy the phone and not have to root might want to see what band 13 is like. Here is band 13 locked. It had nothing to do with how they are prioritized, I made a mistake and you corrected me.
[HTC U11  Questions & Answers] LibertyMonger:
I specifically said "I think" but I was wrong.
[HTC U11  Questions & Answers] beaups:
No worries. I will say though, that speed tests are generally useless, unless the person researching a purchase is in the same market. I live in Columbus (we are almost neighbors) and never got better than 8mb on band 13. That *should* be fast enough but I often even to struggled to stream video, which I don't do much of.
[HTC U11  Questions & Answers] aer0zer0:
can nvitem be modifed to enable 3g on verizon, if we had a dump? and knowledge?
[HTC U11  Questions & Answers] beaups:
Possibly.
[HTC U11  Questions & Answers] aer0zer0:
lol, that would make a great update to sunshine :) you would have many sunshinees. of course, the dump and the time is hard

https://xdaforums.com/showpost.php?p=33232646&postcount=29 its older than dirt though
[HTC U11  Questions & Answers] QD2DC:
You're lucky! I get about 1.5Mb here on band 13 lol. But what you've stated is true. My essential almost always steers to band 4, until I get home, then it's just band 13 :/
[HTC U11  Questions & Answers] PieceKeepr:
I was trying to be nice. [emoji4]

Thanks for that explanation, now it actually makes sense to me.
[HTC U11  Questions & Answers] LibertyMonger:
Shows Visual Voicemail installed on my phone but no access to the app or any way to use it. Might be something else stupid I post just showing it.
[HTC U11  Questions & Answers] LibertyMonger:
There were quite a few people making this phone look bad and hardly anyone showing anything good about it. I know people are really wanting this phone but are very skeptical, I even get pm's about it. I'm just trying to show this phone is not as bad as the horror stories, people love horror stories and are quick to kick something when it's down. I never had any issues on just band 13 but it depends on the location of course. If I never said anything in this thread there would barely be anything positive about the U11 on Verizon. Just showing my experience. People got defensive when I showed I was having a great experience with this phone. I ran on band 13 for a month using live streaming whenever in my car or truck and never had a stutter. Never dropped calls and videos played perfect. If I didn't know I only had band 13 it would have been hard to notice. But it depends on location I guess. Thanks for clarifying things for us, this is far from a development thread and appreciate any help. I get usually 5mbps to 40 on band 13. Never over 40

---------- Post added at 08:06 PM ---------- Previous post was at 07:54 PM ----------

Yeah speed tests are useless especially when you have people in this thread making these claims, I can't be the only one who gets great service on band 13, although that's the way it appears.
[HTC U11  Questions & Answers] LibertyMonger:
Had to make guesses and run tests to protect my investment. Nothing wrong with making sure my $750 phone is going to work properly with no issues before I settle. I'm not rich and I am sure a lot of us here can't just go out and drop $750 on a phone with supposed issues and not keep a close eye on it to make sure it is going to be worth our hard earned money. I thought sharing my experience might help others. HTC and Verizon aren't going out of their way for us. I don't understand the issue. What else are we going to talk about in this thread? I know a lot of people just think we are dumb for even buying this phone so they will have something to say. That's the thing about XDA that makes people not even want to post anything at all. What might seem stupid to some is not stupid for others. This all started with the accusation that it is only HTC with these connection issues and I proved that wasn't true. But it's all settled now, my lost signal issue is fixed I believe so I will not post any more guesses or tests. I just hope this mess doesn't prevent others from posting their good experiences.
[HTC U11  Questions & Answers] michaelbsheldon:
Great explanation here - Thx.
[HTC U11  Questions & Answers] PieceKeepr:
I spent about 40 minutes on the phone with a tier 2 tech and was told that CDMA-less provisioning CANNOT be turned off on a line for a phone that does not support CDMA. The tech conferred with his "lead" who said the same thing. They couldn't explain why HTC would say this but they did seem to be familiar with the signal loss issue.
[HTC U11  Questions & Answers] beaups:
That makes sense. Removing cdma-less provisioning seems counterintuitive for a cdma-less device.
[HTC U11  Questions & Answers] QD2DC:
I thought CDMA-less provisioning needed to be ADDED not removed for the u11? It was automatically added to my line after a few days of use on Verizon.
[HTC U11  Questions & Answers] PieceKeepr:
I thought the same thing based on the name, but I figured I'd try to improve my signal reliability and follow those directions.

That's what the tech said too. It is on my line because I have this phone.
[HTC U11  Questions & Answers] aer0zer0:
It's why I asked the HTC support that question. That's is cut and pasted from the transcript. Lol.... pretty crazy, right?
[HTC U11  Questions & Answers] PieceKeepr:
What response did you get from Verizon?
[HTC U11  Questions & Answers] aer0zer0:
I haven't asked yet. Maybe I should
[HTC U11  Questions & Answers] ieatabiscuit:
My phone just started the up with it's Verizon hatred. It was working fine, pulled the SD card, which in turn pulls the SIM, and upon reinstalling, and restarting, it dropped signal. I get 4G data, but no texts, and no cellular service. According to VZW, the SIM shows it is having issues connecting, and according to the phone, it is having issues turning on the radios they require. Upon talking to T2 support, they confirmed that it is due to CDMA-less provisioning, but also confirm that they can NOT turn it off once it is turned on with a phone such as ours. After using the .exe, I still have no connection aside from 4G data. I'm outside the buyer's remorse period of 30 days by roughly 600%. I don't plan to give up, but so far, with VZW, this phone is a bust if you flash anything, and possibly if you run stock. At least it is for me.
[HTC U11  Questions & Answers] aer0zer0:
Can they set you up with a new sim, set up like the Asus Zenfone ar?
[HTC U11  Questions & Answers] ieatabiscuit:
They tried every SIM they had in the store. Even broke out the Apple SIMs just to see what would happen. VZW's network is just too "special" I guess.
[HTC U11  Questions & Answers] michaelbsheldon:
Wow, 2 of our regulars in 24 hours. ========== ????