[Tilt, TyTN II, MDA Vario III General] herg62123:
ONE OF THREE PAGES

http://img85.imageshack.us/img85/9711/driversnotincludedwu3.png

To whom it may concern:

We are a part of an online organization that talks and communicates daily about several HTC Devices including the AT&T Tilt.

We are unhappy right now with HTC cause several devices are in need of driver updates to fix poor quality pictures, video play back, and playing 3D Games.

By quoting Fred Liu, Chief Operating Officer of HTC, "HTC believes that providing superior after-sales support is important to our continuing success, which is why we place such a high degree of importance on HTC Care. In the future, a number of HTC Care centers will be launched in Taiwan and overseas, allowing our customers to enjoy their mobile lifestyles without missing a call."

WELL in an e-mail received from HTC Customer Support dealing with the needed drivers counter acts the statement above made by Fred Liu, Chief Operating Officer of HTC with the following statement below:

"HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most Smartphone and enable a variety of audio and video file formats," reads the official response, in part. Furthermore, the company has officially confirmed that Imageon drivers are not in use on the affected devices, but that it "plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support."

Are we as the consumer understand the statement made by HTC Customer Support over rules Fred Liu, Chief Operating Officer of HTC Statement.

The reply made by HTC Customer Support effects the following HTC Devices and their owners (which includes AT&T Tilt):

HTC TyTN II (MSM7200), also known as:

HTC Kaiser

T-Mobile MDA Vario III

AT&T Tilt

Vodafone v1615

HTC Touch Dual (MSM7200), also known as:

HTC Nike

HTC Touch Cruise (MSM7200), also known as:

HTC Polaris

HTC Wings (MSM7200), also known as:

HTC S730

HTC Titan (MSM7500), also known as:

Sprint Mogul PPC-6800

Verizon XV6800

HTC Vogue (MSM7500), also known as:

HTC Touch P3050 (this is not the normal HTC Touch)

Sprint Touch

Verizon Touch XV6900

HTC Libra (MSM7500), also known as:

HTC S720

HTC Iris (MSM7500), also known as:

HTC S640

For this the update we ask for will not be given to current devices but will be applied to future devices instead. All these devices listed above are the ones that has this problem with poor direct draw drivers(video play back, poor camera quality, and 3d games like call of duty 2).

Further more they insult us by saying they will update future devices with the update that is needed with current devices. That means we paid high dollar for a device that is to beat all devices and they will not support their device that beats all devices. According to their website and I quote (from TyTn II Overview found here http://www.htc.com/product/03-product_tytn_II.htm):

"More powerful than any mobile communications device you've seen before, the HTC TyTN II takes global connectivity to the next level.

Staying connected means staying ahead. The TyTN II supports the full spectrum of network standards, guaranteeing that you will stay in touch ANYWHERE in the world. With an internet connection via 3.5G HSDPA that is nine times faster than 3G, using the TyTN II to download files and surf the Web is a breeze.

Communicating on the go is easier than ever with an innovative, ergonomic LCD design that positions the touch screen perfectly for reading and creating e-mails, using applications, or even just playing games.

Important information is just a glance away with HTC Home™, which displays a big clock and provides live weather updates, access to a quick application launcher and one touch ring settings, easy photo dialing, and more.

With a complete suite of Microsoft® Office Mobile applications, including Outlook® Mobile, Word Mobile, Excel® Mobile, and PowerPoint® Mobile, being out of the office doesn't have to mean you're out of the loop. Always ready for business - and pleasure - the HTC TyTN II makes sure you are too."

(Quoted from the HTC POLARIS found on this page http://www.htc.com/product/03-product_htctouch_cruise.htm)

The HTC Touch Cruise™ is sleek, stylish, and compact, but big on features and with an LCD screen size that gives you an excellent multimedia experience in a mobile device. Featuring HTC’s innovative TouchFLO™ interface, the Touch Cruise is extremely easy to use. Using ordinary finger gestures, you can quickly browse through e-mails, web pages, messages, music, and images, making navigation a breeze.

Live HTC Home™ vibrantly displays important information, such as real-time weather updates and a large easy-to-view clock. A quick application launcher provides easy access to favorite programs. HTC Home™ also gives you quick access to ring tone settings making it easy to adjust device sounds and alerts on the fly. The dynamic 3D Touch Cube interface enables you to quickly call contacts, open applications, listen to music, and browse media files.

Built-in GPS functionality and the included software enable you to find the fastest route to your direction, locate restaurants and services on the way, and never get lost. Avoid traffic and delays, and take detours to visit points of interest and local attractions.