yashsingh1/xdaforums huggingface dataset:
[Touch Cruise General] Ziggy95:
OK, sorry. I have the same problem.

Sound with mp3 with high volume is like radio in very low volume.

Other problem, but with the radio, a lot of noise comparing with my sony 810i

I did'nt test so much because their headphones are bull**** and i will order something like this soon to use with my sony headphones :

http://www.mobismart.net/News/NEWS_ViewComments.asp?IDNEWS=605

Ziggy
[Touch Cruise General] academic:
I've do at least 5 Hard reset :-)

No changes.. Then you can directly told to HTC that th HR doesn't resolve the problem.
[Touch Cruise General] Zodler:
Again, of course the problem is when you use the headset.

Also that convertor is very bad. Don't get it. I already had 2. They work for a while but they break. This official one is good:

http://www.expansys.com/p.aspx?i=159613

HS U110
[Touch Cruise General] athanaso77:
Wired headsets from P3300 also work like a charm in Polaris!!! Much better FM radio signal and quality that the boxed ones! (Thanks mastelos for the info) ;)
[Touch Cruise General] academic:
To be honest, I not listen MP3 regularly but it's just for the principle that I complain to HTC..

By the way, the headset you show via your link is the same as the one I received with my Polaris. Except that HTC don't give any adapter, just the headset.
[Touch Cruise General] academic:
Cool. Now to have a FM Radio fully functional with the Polaris, people have to buy

1 p3650 (Polaris)

and

1 p3300

;-)

I also have remarked that the FM Radio reception isn't as good as I can expect. I want to address one problem after the other. As soon as HTC will fix the MP3 problem, I'll complain about the rest :-)
[Touch Cruise General] academic:
Can you please give me your HTC ticket number. I've received the following mail from HTC support just now:

Dear Sir,

HTC are unaware of any issues with the touch cruise so it would appear that the unit is faulty. I have included the details of the local repair centre below.

+41 33 224 8130

Eisenbahnstrasse 95

CH-3645 Gwatt (Thun)

Switzerland

I would like to show them that they have to be aware of the problem because I'm not alone in the world to have this problem.

Thanks !

PS: You can send me your ticket number by MP if you prefer.
[Touch Cruise General] Jules Winnfield:
@academic

You're PM'ed :)

@+
[Touch Cruise General] athome93:
I have a HTC ticket number if you want it ;)
[Touch Cruise General] academic:
Okay. Please send it by PM

Thx !
[Touch Cruise General] butzchan:
Well, I have changed my mind. I compared the TC volume to my 2125 (which has a registry tweak) and the 2125 is louder by probably 25-30%.

Has anyone discovered the registry tweak that increases the volume? What about something similar on another PPC?
[Touch Cruise General] Edward757:
exactly same trouble with my P3650 French Rom what a shame for HTC :mad:
[Touch Cruise General] Zodler:
Ok, its official, this device is completely useless to me. I listen to podcasts on my way in the subway and today in the real world situation I absolutely couldn’t hear a word.

I have put this useless device away for the moment and I’m back to P3600.
[Touch Cruise General] academic:
Please open a ticket to HTC (Link here)

or call them +33 170759171 (support in French).

As soon you have the ticket number, please give me it by MP. I currently try to convince HTC that I'm not alone with this problem..

thx !
[Touch Cruise General] athome93:
Maybe, it's possible to contact : http://www.htcclassaction.org/

Because we can ask : driver video and audio :D
[Touch Cruise General] Zodler:
Ok I have received a mail like this

Your call ref : 080125EM18501073

Admin edit: please don't disclose names or direct contact details, due to privacy violations.

update ticket

response

closed ticket

What the hell is this?
[Touch Cruise General] Edward757:
Done, i will give you a tracking number asap.... class action is not a idiot idea....HTC must give us a solution for this bug ...an update asap ! :cool:
[Touch Cruise General] Jules Winnfield:
AFAIK Class Action is not possible in France :(

Maybe in Switzerland...

@+
[Touch Cruise General] academic:
What do you mean by AFAIK Class Action ?
[Touch Cruise General] Jules Winnfield:
As far as I know :)

@+
[Touch Cruise General] academic:
:D And Class Action ?
[Touch Cruise General] Jules Winnfield:
In law, a class action or a representative action is a procedural device used in litigation to determine the rights of and remedies, if any, for large numbers of people whose cases involve common questions of law and/or fact.

Je te mets la définition de Wikipedia, parce que mon anglais juridique n'est pas top :D

@+
[Touch Cruise General] academic:
Crystal clear mate ! thx !
[Touch Cruise General] academic:
Same for me just now

Admin edit: please don't disclose names or direct contact details, due to privacy violations.

Your call ref : 080122EM00380752

updated ticket

investigated

responded

- closed ticket

:eek:

Last Friday, I've opened a ticket via Phone.. I still wait on a call back (promised by the support). They inform me about a delay of 48 working hours. If I haven't any call by tomorrow, I'll call back the support.
[Touch Cruise General] athome93:
idem :

--------------------------------------------

Your call ref : 080109EM14501335

Admin edit: please don't disclose names or direct contact details, due to privacy violations.

updated ticket

responded

closed ticket

--------------------------------------------

I open an other :D
[Touch Cruise General] Zodler:
Received this:

080125EM18501073

Good Afternoon,

Thank you for your email regarding MP3 volume levels on your HTC Touch.

Currently there is no ROM patch or update that addresses MP3 volume levels for your device.

When the updates do become available you will be able to download them from the HTC website www.europe.htc.com click support and then register on the e-Club. You can also register with HTC e-Club to be notified by email when any new downloads, patches, or upgrades are available.

You can try to find and install another 3rd party media / MP3 player on your device that may give you the volume performance you are seeking.

Note that HTC does not give technical support 3rd party application nor can recommend another application over another.

Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html

Best regards,

Admin edit: please don't disclose names or direct contact details, due to privacy violations.

:eek:
[Touch Cruise General] academic:
Same for me

080125EM18501073

Good Afternoon,

Thank you for your email regarding MP3 volume levels on your HTC Touch Cruise. Currently there is no ROM patch or update that addresses MP3 volume levels for your device.

When the updates do become available you will be able to download them from the HTC website www.europe.htc.com click support and then register on the e-Club. You can also register with HTC e-Club to be notified by email when any new downloads, patches, or upgrades are available.

You can try to find and install another 3rd party media / MP3 player on your device that may give you the volume performance you are seeking.

Note that HTC does not give technical support for 3rd party application nor can recommend another application over another.

We appreciate your examples, as we gather more data we may be able to escalate it to our development team. In order to do so we would need Your ROM version; Your Radio version; and Your network name.

Thank you for your enquiry. Should you have any other problem, please do not hesitate to call us. Your local number can be found at http://www.europe.htc.com/support/csbyphone.html

Best regards,

Admin edit: please don't disclose names or direct contact details, due to privacy violations.

Well.. It seem that HTC finally agree that a problem exist.. Now how many time have we to wait for a fix ? That's the question.

As you'll remark, I've one more paragraph than you :-) Even if I've already transmitted these info to HTC, I'll re-submit it ;-)
[Touch Cruise General] dieg_del:
htc inform us that we can use a third party programm!!. But, they don't recognize a problem in their phone. I will go back to fnac today in ordert to ask a new one. as we can receive a new one, i will ask each month a new one, saying that the problem is still on each phone. At the end, i will have always a new phone, till an upgrade will be available. On the other hand, i wil send a email to htc saying that i will buy another phone like nokia. I don't understand how it is possible that they ask 600Eur for this phone if it was not fully tested.
[Touch Cruise General] Zodler:
Well I greatly doubt that we can use a 3rd party audio software BECAUSE, the problem is with the master volume. No matter what you use, it will sound low. But if anyone can successfully use another program please let us know here.
[Touch Cruise General] academic:
If you can, ask your vendor to test the MP3 with an English version of the Polaris. Should work perfectly.

Now about the answer from HTC, I've not finish my "spam" to their support. Last week, I've open a concurrent ticket but via phone. They inform me that somebody from their support will call me back (because the person I had on the phone can not help me more). The target was 48 hours (open business hours). I'll wait until today. If nobody call me back, I'll call the support tomorrow to reminf them to me :-)

Maybe HTC is playing with me, but they will learn that I'm a very patient person and that I never let down the thing I do ! :D

One more time, and to all the people that have this problem, don't hesitate to report it to HTC. More we are, more chance we have to get a fix.
[Touch Cruise General] academic:
You're perfectly right Zolder. I've already test a lot of 3rd party SW without any change in my problem.

To the phone, I'll inform HTC that I'm ready to try all the catalog of 3rd party software ONLY if they offer the licence for each of them to me :-) Sure that they will think differently into their future answers:D
[Touch Cruise General] jouergagner75:
if connect a Y-connector (miniusb and jack) you think we will have a better sound?
[Touch Cruise General] NeoS:
I have a Dutch ROM and i have the same low volume problem. it's pretty annoying since i call alot from the car, using the built in handsfree speaker.
[Touch Cruise General] academic:
Open a ticket to HTC. Describe your problem and give them your ROM & Radio version.

As per now, it seem that the English Rom doesn't have this MP3 volume problem.

Did you have try the FM Radio ? In my case, with the French ROM, no volume problem at all with this element. Only when I listen MP3 and/or Video with the headset.
[Touch Cruise General] nwnwnw:
An answer from HTC (futur patch ?)

Thanks for your report, we are sending the information to the development team in Taiwan so they can start working on a future patch for the Cruise. It seems to be a software issue related to the Media Player.

Best regards,

Admin edit: please don't disclose names or direct contact details, due to privacy violations.
[Touch Cruise General] jd.clie:
Hello

The sound problem is the same with another application, not only with Media Player.

Example : with a video player "CorePlayer", the sound is very very low = Media PLayer.

JD
[Touch Cruise General] athome93:
idem ;)

ROM Version : 1.25.406.1 FRE

ROM Date : 12/12/07

Radio Version : 1.58.21.23

CE Version : 5.2.1623

CE Build: BUILD : 18129.0.4.5
[Touch Cruise General] athome93:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[Touch Cruise General] Jules Winnfield:
I think they didn't understand.

They thought that you have a problem with Hard Reset, not with Mp3 :D

@+
[Touch Cruise General] academic:
At athome93,

They forgot the most important thing !

Don't forget to clean up the screen and wash the stylus ! :D
[Touch Cruise General] reyjabs:
Try SRS WOW HD.

http://xdaforums.com/showthread.php?t=355277

I am using it right now and mind you, audio is just super!!!!!:p
[Touch Cruise General] Zodler:
HA HA HA HA HA HA! Nice one! :D
[Touch Cruise General] Jules Winnfield:
It sounds better with SRS WOW HD but...too low. :(

@+
[Touch Cruise General] Rafael1000:
Hello,

I am planning to buy an HTC phone this week, and I hesitate between HTC Polaris and Kaiser.

Does Kaiser have the same problem of sound that Polaris?

I am a french user and I want my phone to be a good MP3 player, so if I buy Polaris do you think the problem will be solved by a rom upgrade?

Or do you recommend me taking HTC Kaiser for listening music with headphones?

Thanks in advance for your answers and sorry for my poor french :)
[Touch Cruise General] academic:
If the goal is "just" to listen music, I strongly suggest you to buy an iPod ;-)

Seriously and as far as I know, the Keiser haven't the MP3 bug sound. But if you want a thin device, the Polaris is better.

Now, if HTC will fix the sound problem by a ROM update? The only thing I can tell is "I HOPE !"

Personally I don't like device with a keyboard. Then, my choice will definitely go to the Polaris.
[Touch Cruise General] panosha:
http://xdaforums.com/showthread.php?t=355726

http://xdaforums.com/showthread.php?t=355725
[Touch Cruise General] Rafael1000:
No, the goal is not only the music, but it's a very important aspect for me, because I want to regroup MP3 player, phone fonctions, agenda and camera in only one device.

I want a phone under windows mobile for all his fonctions.

Before, I had the HTC S710 (Vox) and I was very satisfacted by it, but unfortunately some people stole it to me with micro SDHC 4go card :-(

The only usage of the keyboard for me was for SMS, because I don't write emails, and I would have prefer HTC Touch Elf, I think, because a touch keyboard is sufficiant for me.

Now I want a Kaiser or a Polaris, with a preference for the polaris because of the function touchflo and FM radio, with a relatively low weight.

But I will not buy a Kaiser only because it hasn't the MP3 bug...

Seriously, I think there will be a fix in a new rom or, first, a simple fix programmed in that forum, because it's a very annoying problem. In my opinion, the Polaris is too recent to be fully optimised actually, but if it will have important success like Elf or Kaiser, new roms will quickly arrive in the months to come...

Anyone could tell me if the HTC Polaris will be sell in important amounts, like the HTC Elf Touch (and Kaiser)? And if this phone will interest developers of XDA developers?

This would be a warranty of rom upgrades and optimisations !

If the MP3 problem is solved, this phone will be the perfect phone for me ;-)

Thx
[Touch Cruise General] academic:
As already written before, doesn't change anything to the Polaris volume problem..
[Touch Cruise General] Rafael1000:
To increase maximum volume, you can buy an adaptator miniusb --> jack 3,5mm and use headphones with low impedance, like the Koss Plug / SparkPlug.

With my HTC S710, comparatively with original headphones HTC, the Koss Plug were increasing the volum of about 50%.

This can be a good solution while waiting for a new rom :)
[Touch Cruise General] ---Alex---:
I don't have much experience with MP3, but I am impressed with the quality of the Polaris (Cruise). I have a 8GB MicroSD and store music at 320 rate.
[Touch Cruise General] JNGold:
What format is your music encoded in?
[Touch Cruise General] academic:
Thanks for the tips.
[Touch Cruise General] JulianL:
This post is for amusement only but it is a true story.

I had a worrying couple of minutes yesterday when I was walking in the street and thought that my Touch Cruise had suddenly developed a very severe case of the low-volume issue. I use in-ear headphones (V-Moda Vibes) so they are quite sound-isolating. I plugged in my headphones via my headphone adaptor and started playing music but the volume was really low, probably about 15% of the usual volume so I started playing with the volume controls. I cranked everything (system volume and player volume) up to maximum but the volume was still maybe only 50% of what I was used to and this thread suddenly jumped into my mind.

It was only when I started getting annoyed looks from other people that I realised that the connector into my TC wasn't pushed fully home and that what I was hearing wasn't actually coming from my headphones but it was blasting out of the speaker on the back of my device and I was hearing it highly muffled because the headphones were acting as pretty good earplugs! Obviously pushing in the connector properly activated the headphones instead of the speaker and fixed the problem.

Oops!

- Julian

P.S. My sympathies to all of you on this thread who are genuinely experiencing problems with low volume output, I now know how frustrating it must be.
[Touch Cruise General] Zodler:
Yes I know. I had a koss headphone that I used with HTC P3600. I have excellent 3rd party headphones and still they don't help with the Polaris.
[Touch Cruise General] Rafael1000:
Don't worry, apparently the problem is only with french roms, and in case the problem exists also with other roms, a new rom will fix that quickly ;)

So you will just have to wait that others roms are released, this product is very recent so it's totally normal that for the moment we can't find roms to dl.

It's only a question of weeks, Polaris seems to be a perfect device and if we wait, customisations and new roms will bring us great satisfaction, i am totally

sure of that.

That's why i will buy that device instead of Kaiser, because I know the bug will be solved.

Be confident and patient:-)
[Touch Cruise General] Rafael1000:
If you want to see quickly new roms for HTC Polaris, and so to solve your problems of sound, make a donation to Polaris project :

http://xdaforums.com/showthread.php?t=352625

Cooked roms, hardspl and unlocker for Artemis are for soon like you can see on that thread ! Even a rom with Windows Mobile 6.1, the future of Polaris seems promising :)
[Touch Cruise General] Flar:
Hi Everyone,

After a complaint we received I have edited out all names and direct contact details for HTC employees, please be advised that when you post e-mails you should respect the employee's privacy.

Thanks in advance,

Flar

Site admin
[Touch Cruise General] academic:
Hi Flar,

Sorry for the mistake(s)... and for the additional work.

Hope that HTC will be as fast as they complain to fix their bugs :-)

Bye the way, thanks for this exceptional web site !
[Touch Cruise General] athome93:
This morning
[Touch Cruise General] Rafael1000:
Good, so a fix is planned by HTC !

Now we'll see if they're will be fast...
[Touch Cruise General] rvgpoi:
Sound problem info from HTC SFR french pack

Just bought an HTC cruise in SFR pack, same problem as everybody, except perhaps that using the side volume slider button to max while reading MP3 with Media player I gained lets say a reasonable level of volume.

However, I contacted HTC support this morning, very nice support in french, fast connexion and very effective, a technician called me back twice (first phone call interrupted). The answer is: a lot of poor SFR customer have this problem. Nothing to do with HW, its a SW pb so its of the responsability of SFR only (same for the drivers update etc...). Of course, its always possible to flash a standard HTC cruise ROM because the HW is fully identical (while the FNAC seller tried to convince me that the SFR model was GPS locked to use only SFR nav solution, poor stupid guy!) but this was only a suggestion from HTC technician that informed me that standard package users in France have not this problem.

For the moment I try to pass the buck to SFR technician, answer is pending but I'm not too confident; Also investigate around the audiopara.csv typefiles in the windows directory (I'm searching the syntax)
[Touch Cruise General] g0r3t3x:
Sorry to be rude but, tell to this incompetent technician, this volume problem with the headset is KNOWN for ALL FRENCH ROMS so, don't say " standard packages users in france have not this problem"....

Dutchs users have also this problem... so not only the SFR roms... I've got friends that have bought the polaris and all of us have this problem with the french rom....and we don't have SFR one...

Désolé d'être rude mais faudrait dire a ce "petit" technicien que le problème est connu et que ce problème se ressent sur toutes les rom FR et pas seulement... il semblerais que des roms hollandaises aie ce problème aussi....

J'habite en suisse et jai des amis qui ont acheter un polaris aussi... et nous avons tous ce problème... ( et c'est pas une rom SFR )

Regards,

Salutations.
[Touch Cruise General] rvgpoi:
Very interesting indeed so I'had not this information, I will call them back tomorrow to reinforce my demand (the technician tend to minimize web forum info but I will push). I prefer to put pressure on HTC than on SFR which are surely not competent in this sound domain. The problem is that the guy says, its a special SFR rom (thats true) so I wash my hand of your problem, even if of course, the sound management in the WM6 mediaplayer is very probably absolutely untouched by the modification required by SFR (identified up to now mainly as starting picture vodaphone, special IE with boot page locked to SFR web wap page, SFR nav and SFR mail install prog buit in the ROM, full config auto of the phone for the network -which is fine!-)

As an engineer, I can clearly ensure that the problem is linked to some software. A comparison of some registry or audiopara.csv part between a french and an working english model would be fine.

Salutation
[Touch Cruise General] rvgpoi:
Au fait, si tu n'as pas une rom SFR et as ce pb, peux tu me donner le numéro de ta version de ROM que je puisse la donner en exemple à HTC , moi j'ai une 1.25.16.33.FRE du 12/18/07 Merci
[Touch Cruise General] athome93:
You can see my signature, and i have this problem with the volume, it's not a ROM SFR !
[Touch Cruise General] g0r3t3x:
HTC Touch Cruise (P3650 - Polaris)

ROM Version : 1.25.406.1 FRE

ROM Date : 12/12/07

Radio Version : 1.58.21.23

CE Version : 5.2.1623

CE Build: BUILD : 18129.0.4.5

Pareil que athom
[Touch Cruise General] boab29:
hy

i have this problem too

sfr french rom

1.25.163.3fre

12/18/07

radio 1.58.21.23

ce build 25.65.30.04h

but my number serial htc is not recognize by htc it's a sfr number and i can't register my phone in htc website

have you this problem too ?

regards
[Touch Cruise General] Jules Winnfield:
Actually it's impossible to register a phone from "pack Sfr" on HTC site.

It's not a bug.

@+
[Touch Cruise General] masma13:
I confirm, same problem for me and my TC sfr Pack
[Touch Cruise General] Ziggy95:
Me too, same problem (low sound with headphones) )and not a sfr rom, a standard french rom

Version de Rom : 1.25.406.1 FRE

CE Version : 5.2.1623

CE Build: BUILD : 18129.0.4.5

Pas de date de ROM, ca , ca me dérange . Peut etre du à un hard reset

Ziggy
[Touch Cruise General] rvgpoi:
Low MP3 sound SOLVED SOLVED SOLVED!!!!

Very elegant solution, I use an Itech S35 A2DP stereo bluetooth clip (around 35 or 39 euros), I've synchronized it as blutooth steréo headset, then I connected my wonderfull Koss portapro heaset in the 3,5mm plug of the clip.

Not only the sound can be perfectly adjsted from loudest volume to minimum but its wireless (at least during 6 or 8 hour)!! and I must say that the sound is incomparably better than with the old fashion wired headset provided by HTC;

Reading with mediaplayer

Mmmmmmmmm, my god Duke Ellington is SO SO great:):):)
[Touch Cruise General] alex_mbob:
Does this link it's yours !? --> http://airist620.positifforum.com/le-t620-et-sa-fonction-bluetooth-f4/test-de-l-itech-s35-t237.htm