[Touch Cruise General] bladebosq:
htc response

hi,

this is my first post in this forum, i just recently bought a touch cruise (i didn't know about these problems when i ordered the device over the net...=((( )

i was really pissed at htc for doing such a half assed job on the TC, so i decided to drop tech support a line, here's what i wrote:

hello, i recently purchased the Touch Cruise and i am very unsatisfied with its performance. the issues i've encountered where the following:

*video playback is terribly slow (i'm not talking about high resolution videos,

every video i've tried was a 320x240, 384 kbps, wmv file), i get a lot of stutter

and screen tearing during playback, also the sound is out of sync.

*scrolling in internet explorer, file explorer and even the phones

configurations menu is also slow.

*the gps takes a very long time to connect

(yesterday i stood on my front lawn for 5 minutes until i could connect to a satellite).

using Destinator 7 or TomTom is also very slow and laggy, compared to much older phones.

*touching the screen while playing any game (2D or 3D) has a HUGE perfomance impact.

*when starting any program you can literally see the window being "built up" piece by piece.

*taking pictures with the phone is really slow, taking pictures of a moving object is impossible,

even if taking a picture of a non moving object or person you have to keep the phone very very steady,

as the slightest movement results in a blurry picture. i wasn't expecting "cyber-shot" quality,

but this is unacceptable.

*recording a video with the phone is just a "blurry slideshow".

obviously there is something terribly wrong, why would this device with a state

of the art processor be outperformed by older devices. i am very disappointed in

this device and this company for not delivering what was promised to be "a rich media experience".

hopefully there will be a driver update or at least a fix for these issues,

since i am not the only person complaining about them.

the RESPONSE from htc was:

Thank you for your inquiry

HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Imageon video acceleration hardware.

HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smartphones and enable a variety of audio and video file formats.

HTC values its customers and the overall online community of mobile device enthusiasts and fans. HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support.

Just to let you know, for more information on your device you can always check www.htcwiki.com.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

WTF?!?!?! No Imageon Video Acceleration.... then why is quallcomm showing benchs confirming that the msm chips feature imageon acceleration!!!!!

http://brew.qualcomm.com/bnry_brew/pdf/brew_2007/Tech-303_Ligon.pdf

so basically htc is saying: f*** you, but please buy our next 800$ device.

i'm just so pissed right now!!!! sorry for the rant...