[Tilt, TyTN II, MDA Vario III General] ericc191:
Here is what I sent in:

"I purchased a brand new AT&T Tilt not too long ago. I had to exchange it 3 times due to poor video playback quality, an extremely unresponsive camera, the slowest scrolling on Pocket Internet Explorer I have ever encountered, and Bluetooth that sounds worse than any Bluetooth phone I have ever used. I now realize that the phone was shipped like this on purpose.

I have been a loyal customer since my first purchase: The Cingular 8125. I then purchased an AT&T 8525. Both of these phones were great. The Tilt is a great phone but it has some serious bugs. I will continue to support HTC, but please, why would you release a Phone that is claimed to be the most powerful phone on the market when it clearly is not?

Best regards, Eric"

Here is their response in less than 12 hours:

"Hello Eric,

Thank you for your inquiry regarding AT&T Tilt video playback quality.

I am sorry to hear that you had to do 3 exchanges due to poor video playback on your AT&T Tilt devices. I can certainly understand this issue can be quite frustrating.

Please note that, there are procedures in place before releasing a device in a market through a carrier. HTC manufacture the device and goes through internal testing before providing it to the mobile carrier such as AT&T.

Also, AT&T would not release it in the market and sell it to their customers if its a faulty device with serious bugs.

Customer concerns and inputs are certainly valued by HTC. Please provide us with following information about your device, so that we can track this issue on our end. I would also recommend that you contact AT&T so that they can escalate this issue internally through proper channels. Keep in mind that, in order for HTC to release a patch for a carrier locked/branded device, it has to be first requested and authorized by that specific carrier.

AT&T Mobile number:

Device ROM:

IMEI:

Serial Number:

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

http://www.cingular.com/support/"

These assholes are now putting the blame directly on AT&T. I don't think they will be working on an update anytime soon from the looks of this response.

Edit: My response:

So, let me make sure I have this straight, HTC did internal testing on the device and believed it was without ANY serious bugs before providing it to mobile carriers? That's a lie. Also, from your response, you are putting the blame directly on AT&T for not fixing any of the serious bugs HTC neglected to correct before providing it to mobile carriers. After reading this nonsense, I retract my previous statement saying that I will continue to support HTC. Give your consumers a solution or prepare for record low annual profits. I have done some more research this afternoon and found this: http://www.htcclassaction.org/. I will seriously consider funding for this cause if HTC continues to give the run around by telling consumers that it isn't your fault.

The number of consumers aware of the problem with this phone is growing. The press is getting involved in the issue as well.

Sincerely, Eric