[Huawei P10 Guides, News, & Discussion] jasonpro:
To HUAWEI Technology Co., Ltd. Mr. Ren Zhengfei, HUAWEI consumer BG CEO Mr. Yu Chengdong's open letter
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Dear Mr. Ren Zhengfei, Mr. Yu Chengdong:

After the launch of the new flagship P10 and P10 plus phones from your mobile terminal series, the market has been warmly received and sold well. Here, I would like to extend my warm congratulations to you and express my sincere appreciation for your persistent belief in your efforts to create the perfect product.

Since the P10 series has been sold, up to now,only as far as I know, there are a lot of negative voices about the products in the European,Japanese and Chinese mainland market. In this regard, as a P10 plus consumers, I expressed serious concern and identified with them.

These different voices I call the "gate" incident. Including but not limited to: "OC (Oleophobic Coating) gate", "flash memory gate", "WIFI gate","memory gate" etc..

OC Gate, the P10 phone's screens don't have a oleophobic layer, which makes the screen feel dry and the screen is prone to a lot of fingerprints and sticky dust.

Flash Gate, the same type of P10 phone uses flash memory components that are significantly different from the speed level.

WIFI Gate, the p10 phones have an unstable connection when use WIFI function.

memory gate,the p10 phones lpddr3 and lpddr4 memory mix

Incident has been erupting for more than a month, although HUAWEI officials during the above incident made some statements, but in my opinion, the statement did not positive respond to the demands of the consumers. That is, there is no clear answer to whether the P10 series has any of these problems (especially flash memory), and a viable solution to the problem.

Huawei's achievements as a company have been remarkable, and it is not easy to develop. As a person concerned with supporting huawei's development and huawei product users, it is not expected that the above incidents will have a negative impact on future development of HUAWEI. To this end, I would like to ask the official HUAWEI to make a positive answer to the following, and give solutions.

1: HUAWEI consumer BG CEO Yu Chengdong said that the latest P10 phones have been sprayed oleophobic layer,pre purchase of the users can go to the HUAWEI experience store for free film or spray oleophobic layer.

For the latter solution, please:

a: Free film has the validity and the number of restrictions?

b: Whether the experience store ready for spraying?

c: Can the early buyers to replace the same type of P10 phones that have been sprayed oleophobic layer?

2: For the use of different speed levels of flash memory of the P10 phones, is there a monetary compensation for that?

3: As soon as possible to release the firmware upgrade package to solve the problem of unstable WIFI connection.

A great company in addition to possess extraordinary innovation ability and the outstanding product, it should have excellent customer relationship processing capabilities, able to face up to the customer reasonable demands and positive response. Again, i would like to ask HUAWEIi officials to give an answer to these questions.

HUAWEI P10 plus users

2017-05-02