[Tilt, TyTN II, MDA Vario III General] david9541:
I emailed Sprint and HTC and here is there responce

My message emailed to Sprint and HTC:

I own a HTC Mogul on Sprint network. All of you know the problems with the

video drivers. I do not know who’s fault it is but could someone come up with a

solution. As stated on both HTC and Sprints web site the mogul is a multimedia

device.

From Sprint:

Windows Mobile 6 provides supports many forms of email, Mobile versions of

Microsoft Applications including editing capabilities, and the ability to easily

transfer your digital multimedia from your Windows-based PC to your device.

From HTC:

Record, play, and send videos and enjoy your favorite music.

Why transfer multimedia to the Mogul when it can not handle it. Because

hardware acceleration is not active it requires the main CPU to do more that it

was designed for.

Again I do not know and do not care who is at fault but I think a solution would

be to provide a pay upgrade that would activate hardware acceleration and

drivers. I would guess almost all owners of the Mogul would be willing to pay

for an upgrade that move there device from 8080 to Pentium.

Thanks

Response from Sprint:

Thank you for contacting Sprint. I understand your concern regarding the video

driver of HTC Mogul.

Please accept my apologize for all the inconvenience caused due to the HTC Mogul

handset.

We understand that technology changes at a fast pace. So, from time to time we

keep introducing new models and also keep making enhancements to the existing

models.

The Mogul has an known issue with its video drivers. This is a software related

issue that the manufacturer HTC is working to resolve, but at this point no

fixed date is specified when the fix will be released. Also, we do not have any

information regarding the resolution or any video driver upgrade.

I understand all the inconvenience all our valuable customers like you have

experienced due this issue. So, I request you to contact the manufacturer of the

HTC Mogul to get proper information regarding the concern. You can contact them

at 1-800-229-1235 from a landline.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,

Scarlett H.

Sprint

Response from HTC:

Thank you for your inquiry

HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Imageon video acceleration hardware.

HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smartphones and enable a variety of audio and video file formats.

HTC values its customers and the overall online community of mobile device enthusiasts and fans. HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support.

Just to let you know, for more information on your device you can always check www.htcwiki.com.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

http://www.cingular.com/support/