[Samsung Galaxy S7 Edge Questions and Answers] wpscully:
info: You are now chatting with 'Saikumar B'.

Saikumar B: Hi, thank you for reaching out to Samsung technical support. How may I assist you?

Visitor: I have the unlocked USA Galaxy S7. I see that Android 7 (Nougat) has been released for nearly all the versions of the phone EXCEPT the unlocked USA version. When can I expect the same update that other users in the USA have already received?

Saikumar B: Just to confirm, are you referring to Galaxy 7?

Visitor: Yes. SM-G935U

Saikumar B: We have a dedicated team to assist you on the product that you are inquiring about. Please stay online while I transfer the chat to the appropriate department for further assistance.

info: Please wait while I transfer the chat to the best suited Samsung Agent.

info: You are now chatting with 'Tejaswini N'.

Tejaswini N: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Visitor: I have the unlocked USA Galaxy S7. I see that Android 7 (Nougat) has been released for nearly all the versions of the phone EXCEPT the unlocked USA version. When can I expect the same update that other users in the USA have already received? SM-G935U

Tejaswini N: I see that you are looking to update your phone to Nougat.

Visitor: Yes, I do want to update to Nougat. Almost every other version of the phone seems to have already been updated, including USA Verizon, AT&T, and T-Mobile. I don't understand why the unlocked version has been ignored.

Tejaswini N: Please click on Settings>About Device>> Software Update and check if there are any updates available.

Visitor: I have done that task many many times on many many days. The system responds that Android 6.01 is the most current available update.

Visitor: Can you point me to a location on the web where I can download the update on my own?

Tejaswini N: Please help me with the zip code of your area, so that I can check if there are any bestbuy stores available in your area.

Tejaswini N: I would like you to inform that, there is no such file available to download to install the latest update on the phone manually.

Visitor: Zip is xxxxx. I don't know why I should look to Best Buy for assistance. I bought the phone and all the accessories directly from Samsung. And to be frank, I spent *-a lot-* of money to get this phone, a Samsung SD card, two wireless charging stations, and the VR visor. Now I find out Samsung seems to be ignoring one of its flag-ship phones.

Tejaswini N: Once you visit the Best But store, they will verify the update through the tools available in the store and will assist you in updating the phone if there are any and it will be a free service.

Tejaswini N: Below mentioned is the Best Buy store near your area:

Tejaswini N: xxx

Tejaswini N: xxx

Tejaswini N: Contact details: nnn-nnn-nnnn.

Visitor: Thank you for your polite answers. I doubt that the Samsung Store at a Best Buy will be very helpful. But I'll see what they say the next time I am at a Best Buy.

Tejaswini N: Do you have any further questions I can assist you with?

Visitor: I bought my Galaxy 7 during the Galaxy Note fiasco, as a way to show my support for Samsung. I now see that my faith in your ability to provide timely support was misplaced. I probably should have bought a Google Pixel phone.

Visitor: Thank you for your time. I have no further questions.

Tejaswini N: Thank you for contacting Samsung Technical Support, we appreciate your business. If you ever need to contact us in the future, please save and reference this chat transcript.

info: Chat session has been terminated by the Samsung Agent.