[Tilt, TyTN II, MDA Vario III General] tfdeere:
Hi. This post isn't going to add any new info, but I need to vent. I contacted HTC and sent them an email with the following text:

Hello,

I just wanted to write this letter expressing my dissatisfaction with the HTC Kaiser (AT&T Tilt). I've owned one other HTC product before this. It was an HTC Apache on the Verizon network(xv6700). I loved that phone. It convinced me that from that point on, I was a big fan of HTC products. When AT&T released the Tilt, I moved from Verizon to AT&T so I could get the latest and greatest HTC device. In retrospect, I wish I had kept my Apache. It far outperformed the Tilt in Video graphics and general performance. The AT&T is very lagging. I know it's not the operating system, because I flashed Windows Mobile 6 onto my Apache and had none of the issues that I've had with my Tilt. I've been keeping a close on all of the websites talking about the lack of a driver from HTC for this phone. I have paid special attention to the HTCclassaction.org website. I find that HTC now saying that new drivers will not be released for the Kaiser as unacceptable. It has convinced me to never buy another HTC product again, as well as to advise anyone I know to stray clear from HTC. I belive I will be moving to another window mobile based machine from this point. I am very sorry to leave HTC, but when I pay this much for a phone, I'm expecting it to work at least as well as the previous generation, if not better. I really wish HTC would have been there for it's customers and gotten the proper software put together. instead, it is the consumer who suffers with a sub par phone

I wasn't trying to be mean or anything...I just wanted to voice my frustration. Here's thier reply:

Thank you for your inquiry

Thomas, I know how important it is for you to have the latest update. We do appreciate that you would like us to improve our HTC devices. We will take this seriously and will forward this to our engineering department for you. We would like to thank you for taking the time to email us regarding the features.

However, at this time we do not have any driver available. HTC official response is as follows:

"HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI's Image on video acceleration hardware.

HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smartphones and enable a variety of audio and video file formats.

HTC values its customers and the overall online community of mobile device enthusiasts and fans.

HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support."

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

I've then replied back them just now with the following:

Thank you very much for responding to my email. It has raised some questions though. Especially the sentence, "HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI's Image on video acceleration hardware." By saying this, are you stating that the Kaiser does not have the ATI image chip in it, so it can't render true video acceleration due to a lack of hardware. Or are you saying that the ATI chip is there, but HTC chooses not to use it? I'm a little confused by this.

So far every .wmv file that I have tried to play ont he Kaiser has significant drag to it. It is a very far cry to EVERY other multimedia experience out there from any other non-HTC smartphone or PPC. You massage makes it clear to assume that HTC will NOT be releasing any drivers to help the HTC Kaiser. Is that a correct assumption. If an HTC customer wants a phone that has video acceleration hardware, then they need to wiat for furture video centric devices from HTC? So basically anyone who purchased a Kaiser, or one of it's varients, hoping for a true converged device, with a good multimedia experience actually bought a dud of a phone and should have waited for the next thing to come out from HTC? Isn't this going to cause HTC to loose some of its customer base?

I understand that HTC belive the overall value of its device based on thier combination of functionality and connectivity exceeds thier ability to play or render high resolution video. However, it looks very bad that devices that you released in years past are out performing one of your top phones.

I doubt I'll get any new info, but it's worth a shot.