[Tilt, TyTN II, MDA Vario III General] undac:
@chainfire, you said you wanted to dumb it down

how about something like this:

"Have you ever tried running your computer in Safe Mode? If not do so now: Restart your computer and press F8 during start up, chose Safe Mode from the promt and wait while Windows loads.

Then try playing a movie, a game, or just working with your every day applications. As you will see most stuff will still work, but your shiny new computer will pretty much work like an old computer from 1995 this way (in some cases even worse).

The reason for this is because Safe Mode (amongst other things) does't load any optimized drivers.

Ok, you can restart your computer and let it start up regularly again now.

Pretty horrible right, you wouldn't want it to be stuck in that mode for all eternity? Most of you would probably even go back to your older computer, or even the one before that, rather than being stuck in Safe Mode all day long.

Now picture this: the affected HTC devices (such as the TyTN II and Touch) behave like this all the time! Even the most mundane tasks like scrolling through the program menu, checking your GPS software for directions, scrolling down a webpage, flipping the screen orientation or playing games/videos are sluggish to the point where you'd be better of (performance wise) with an older device (from HTC or another manufacturer, it doesn't really matter).

The reason for this sluggishness you ask?

Well HTC for unknown reasons did not supply any of the affected devices with the proper set of drivers (drivers are the software that speaks to the hardware making it work).

Apart from being an unquestionable part taken for granted in any device, HTC specificallt touted features in their original press releases that depend on these drivers.

So far HTC has not presented any reason for the absence of these drivers. All they are willing to go on record saying is that future devices will provide more performance is that they currently don't ship the drivers but that future hardware will probably have them.

In other words, their telling their customers to forget about their, up to, $1000 investement and just wait for a new device and invest another ~$1000.

This site exists because we don't really believe that's any way to treat your customers and we're hoping to change HTC's mind.

Apparently having 6000 people signing a petition, having numerous large websites writing articles on the issue, having discussion boards (even HTC's own) flooded with disgruntled customers complaints, having people calling up their support asking for help and so forth doesn't them think twice about this.

We are still open to taking legal action but we still hang on to our hopes that HTC will come to their senses and realize that trying to ignore the issue won't do them any good."

I dunno, I'm just off a 16 hour work shift so my brain isn't quite what I would call top form but have a look. Personally I've found safe mode (by actually showing people, booting in to safe mode on their computers, to be the easiest way to describe the problem.

It also gives a PERFECT example of this not just being video playback related as so many people still think.