yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy S8+ Guides, News, & Discussion] lazer9:
So I went to my local best buy after calling the night before to verify they had a Samsung Experience Rep and described my issue being on Cricket Wireless with an AT&T branded S8+ and needing a way to get to latest firmware and security OTA. The lady right away said yes that they could do in store.

Long story short, drove to Best Buy today and upon speaking to the wireles manager I was told that they no longer have Samsung reps in store but could not do this for me.

I asked for his store manager and explained and even let him listen to the call I had recorded the night before. He was speaking to his wireless agent and apologized to me when I let him know of this process and if they could at least try with an AT&T Sim.

The agent was then pleased to attempt but noted he would have to use a regular (non GoPhone) Sim was all he had.

Upon pulling my Cricket Wireless Sim and inserting the AT&T even after reboot, the phone complained "SIM unprovisioned" and it would not initiate any update from the settings/update. I suggested he connect to their Wi-Fi and attempt.

Back to the "Phone already on latest..."

He apologized again and let me keep the AT&T SIM. So back functional with of course the Cricket Wireless SIM" but accomplished no update. Still on April 2017.

Any ideas?
[AT&T Samsung Galaxy S8+ Guides, News, & Discussion] clownin72:
After getting 2 updates right off now I'm stuck on the June security patch. I've even got another go phone sim to try and nothing. Such a pain
[AT&T Samsung Galaxy S8+ Guides, News, & Discussion] FatalONEM8:
Best thing you can do is flash the unlocked firmware version and get updates straight from samsung.
[AT&T Samsung Galaxy S8+ Guides, News, & Discussion] clownin72:
I'm afraid you're probably right. At least I would get regular updates and no more at&t bloatware
[Samsung Galaxy S8 Guides, News, & Discussion] ISF:
Hello everyone!

It feels like we are about to enter development zone with our Galaxy S8.

Rooting, custom roms, modems, firmwares will be released and all the users should know how to get into either RECOVERY or DOWNLOAD Mode in order to update them. ​

And that's why I did a 5 minute YouTube Video on how to ENTER or EXIT Recovery or Download Mode on Samsung Galaxy S8 along with some noob-friendly explanation regarding both of them.​

[YOUTUBE]hY73JKfU6HU[/YOUTUBE]​
[Samsung Galaxy S8 Guides, News, & Discussion] M1LL3R:
Thanks
[Samsung Galaxy S8 Guides, News, & Discussion] Tripledrop:
Thanks, and for those that can't be bothered with the video, its the same as phones with a hardware home button, but with substituting the home key for the bixby key..

Vol up, bixby and power for recovery

Vol down, Bixby and power for download mode
[Samsung Galaxy S8 Guides, News, & Discussion] gazzacbr:
Thanks, no point in watching a video when it's that simple :good:
[One (E9+) General] salehrtc:
hi

some day ago my device wifi goes too weak about 1 meter from the router .

i do hard reset but no diffrent any idea what's going on?
[One (E9+) General] dude127:
Put the phone into AIRPLANE MODE for 1 minute, and release it. That should work imo, if not then there's a problem with the ROM you're using, either reflash or flash a new ROM (there's a new CM ROM marshmallow 6 you could try, it works great :))
[Samsung Galaxy S8 Questions and Answers] Mysticales:
So since I cant use TB right now. I am trying to use Helium to restore from my Galaxy S6 to my S8.

I already did smart switch to get the core around, but of course as expected it didnt do all my apps since some arent on play store. So now am trying to restore from my Helium backup, but many times it gets stuck on a restore for an app.

So just wondering, how else is everyone getting around all this? Thanks.
[Samsung Galaxy S8 Questions and Answers] thedicemaster:
try again.

force stop the app on both devices and try again(make sure you do a sync, they're easier and more stable than backup-restore)

the backup process can be a bit unstable, some apps took several tries for me.

also good to know, running apps can't be transferred.

so kill any app you plan on transferring.

and smart switch does sideloaded and discontinued apps too if you use a cable to do the transfer.
[Samsung Galaxy S8 Questions and Answers] nastypup:
Had the same problem. The next day, I tried restoring one at a time and it worked. Then, I was able to restore the rest as a batch. I can't explain it.
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Smart Switch doesnt do the app data tho. So even with side loading, Id still be missing the data.

Now as for the sync. Are you doing to internal storage or google drive?

I did try restoring some apps one by one, and "says" complete, but never is. Doesnt even show it installed. So rather odd.

Just know right now. I am lil annoyed without root for a simple process to backup apps and data and restoring. Reminds me of when I do a clean windows install.... 3 days worth of setting up again vs 1 click of Titanium Backup restore. >.<
[Samsung Galaxy S8 Questions and Answers] thedicemaster:
i used sync.

sync sends the backup straight to your new phone, and can only be triggered from your new phone.

you select your old phone from the restore screen, choose an app, and it will make a backup and sends it to your new phone, which then immediately installs it.
[Samsung Galaxy S8 Questions and Answers] teegunn:
I can't get Helium to work on my S8+ at all. It says it restores apps and data, but the app is never installed. Tried one app at a time, everything. Helium worked fine going from my Note 4 to Note 7, then to my replacement Note 7, then from my Note 7 to my S7E. But from my S7E to my S8+ - it does not work. PITA and there are several apps I REALLY needed to migrate data.
[Samsung Galaxy S8 Questions and Answers] thedicemaster:
did you try installing the app through the play store or smart switch first?

I didn't have any real issues, but I did go through smart switch first.
[Samsung Galaxy S8 Questions and Answers] finaldestan1:
Anyone figure out the solution???? Please post
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Would be nice if I knew how "sync" mode worked. All I get from the restore/sync list under my devices is "An error occured while retrieving your device list"
[Samsung Galaxy S8 Questions and Answers] duncanator:
I can't get Helium to recognize that the S8 is in PTP mode. Even when it is, Helium states that the phone is in MTP mode. Anyone else experiencing this problem with Helium and their Galaxy S8 Plus?
[Samsung Galaxy S8 Questions and Answers] peachpuff:
Same issue with helium, it restores everything but then the apps simply aren't there.
[Samsung Galaxy S8 Questions and Answers] teegunn:
I've tried everything to make Helium work - still says apps installed, but they never do. Surely there has to be an answer to this riddle.
[Samsung Galaxy S8 Questions and Answers] CrozB:
Same here. No luck on data / settings being restored :(
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Anyone have any updates or other solutions we can use? Helium devs never responded back to me.. so I feel like I just wasted 5$ on them.
[Samsung Galaxy S8 Questions and Answers] teegunn:
Maybe time to give a one star rating for them on the playstore until they address the issue.
[Samsung Galaxy S8 Questions and Answers] JeffATL:
Is sync part of Smart Switch or Helium? Forgive me if question is obvious but since thread is about Helium, just wanted to make sure you are referring to a feature of SmartSwitch

Thanks
[Samsung Galaxy S8 Questions and Answers] thedicemaster:
it's a feature in helium.

i don't know exactly how the devices find each other, but in my restore screen i can see my old phone as a source and if i select it i can choose from almost any app currently installed on my old phone and have it start a backup on the old phone that immediately restores on my S8.

it is far more reliable than backup to cloud for me.
[Samsung Galaxy S8 Questions and Answers] CrozB:
Sync doesn't work for me. I have an error,

An error occurred while retrieving your device list. Getting this on both the new SO and the source phone.

Any secrets to getting the device to list? I am running the latest version of Helium.
[Samsung Galaxy S8 Questions and Answers] teegunn:
Sync doesn't work with the S8. I do believe it was an option when I went from my Note 4 to my Note 7, then from my first Note 7 to my second Note 7, and also available from my second Note 7 to my S7E back in early February. But there is something not allowing sync between devices on Helium and the S8/S8+. So synicing isn't an option when the phones are not being "seen" as being available to sync. As others have said, there is an error message saying phones aren't available or something similar.
[Samsung Galaxy S8 Questions and Answers] JeffATL:
Also do you have to have premium version ?
[Samsung Galaxy S8 Questions and Answers] CrozB:
I'm using premium... No luck ?
[Samsung Galaxy S8 Questions and Answers] marvi0:
Hello why can't you use titanium backup?
[Samsung Galaxy S8 Questions and Answers] teegunn:
Titanium backup requires root......
[Samsung Galaxy S8 Questions and Answers] marvi0:
Oh am getting the European version which I believe already has root. Also I thought helium requires root as well for me backup and restore?
[Samsung Galaxy S8 Questions and Answers] teegunn:
If you can root easily then do that and use Titanium as it is a much better back up and restore app than others. Helium does not require root. The reason it is not working on the S8 is unknown at this time it seems. It worked for the Note 7 and S7 edge, which are the only two phones I have had that did not have real root options. My Note 4 was a dev edition so it was unlocked and root was easy. In any case, if you can obtain root easily just use Titanium.
[Samsung Galaxy S8 Questions and Answers] Mysticales:
And sadly we are still without a solution. =/

I miss the days I just did a simple adb pull and push for everything.
[Samsung Galaxy S8 Questions and Answers] ewokuk:
It is simply ridiculous at this point that android doesnt have a native PROPER backup system that can take both apps and data OR a full image of the device. It's been a huge problem from the start and they have done nothing about it....other than make it even harder!
[Samsung Galaxy S8 Questions and Answers] Mysticales:
More sad that I am still on my S6 because I havent had everything transferred to my S8 yet.

Anyone seen any other apps that moves data?
[Samsung Galaxy S8 Questions and Answers] JeffATL:
right now I created an android backup file of my s7, (*.ab file), then I converted it to a tar by using Android Backup Extractor.... which I can browse on my pc. Not sure how clean copying individual stuff would be or if I even permissions without root. I dont really have time though as I have to wipe by s7 and send it back to verizon
[Samsung Galaxy S8 Questions and Answers] n-j-f:
I couldn't agree more! It is the main reason I have rooted my recent phones - to be able to make nandroid backups. I use Macrium to image my Windows partition on a regular schedule. Why is there no way of imaging Android without root? And just as ridiculous is there being no way of backing up apps with their associated data without root.
[Samsung Galaxy S8 Questions and Answers] ewokuk:
Yeah that was one of the main reasons I rooted my S5. But even then you have the problem that restoring lots of things from titanium (or smart switch) usually just results in something not working properly anyway, with some random problem that you can never diagnose properly. It's the sole reason all the people I have seen complain about the S8 battery life have had such crap battery, they have all restored via smart switch or similar and it has caused problems. Not an issue with nandroid backups but highlights the problem that even after using titanium or smart switch, you still have endless problems that shouldn't be there.

I suspect most of those problems are related to restoring to a different android version than it came from but it is hardly beyond these companies to detect that version of android the backup was made on, what version it is being restored to, and do whatever changes need to be done so that it doesn't cause problems, it cannot be THAT hard.

Anyway they are hardly gonna listen to us, android has been around 9 years now and there is still not even a hint of a proper built-in android backup and restore system being on the way.
[Samsung Galaxy S8 Questions and Answers] Mysticales:
I thought at one time CWM was on XDA? Youd think someone would have mentioned helium issues so far. Support still hasnt emailed me back.
[Samsung Galaxy S8 Questions and Answers] peachpuff:
Probably better to tweet him https://twitter.com/koush
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Tweeted. Join in and help out.

https://twitter.com/Mysticales/status/859074711250251776
[Samsung Galaxy S8 Questions and Answers] JeffATL:
I have not used Helium yet so not sure if this is an option.

Has anyone tried transferring apps and data to pc from old phone and then transferring to S8 ?

I noticed when I had both s7 and s8 connected to my pc I could not cut and paste directly between the two, but when I pasted first to my pc and then to s8 it worked. I know I am just talking about simple file transfer but maybe in principle the issue is similar so curious if anyone tried using pc as intermediary
[Samsung Galaxy S8 Questions and Answers] robto:
That is the way I did with no success. I did a backup with Helium from s7, transferred to my pc with SyncMe, tranfered to S8 with SyncMe and tried to restore in S8 with no success.

I did different tests (apps + data, only data, previously installed app in S8, app not installed,...) and got same result. :(

Edit: thanks anyway. All ideas are welcome.
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Yea would be great if others have some ideas on what else we could try.
[Samsung Galaxy S8 Questions and Answers] netsee:
Are you guys using stock launcher? It happened to me too and I thought those apps are not installed. But then I switched to nova launcher and all apps are installed... Seems like it's not showing up if it's not from play store
[Samsung Galaxy S8 Questions and Answers] robto:
Launcher does not seem to be an interesting clue but play store is. This is what I tested:

About launcher: i used Nova Launcher. I set touchwiz as default launcher...still does not work. Changed from nova to touchwiz several times to verify.

About app source, I did the following:

-backed up with Helium only data (not apps)

-deleted app

-installed app from play store

-restored data (only)

It worked fine in this way. So it seems Helium can not install apps by itself. I tried enabling unknown sources but still doesn't work.

Seems all apps need to be manually installed before restoring with Hellium (and backup need to be done previously with only data - not apps- to be able to restore).

Edit: so, it seems the best way to backup and restore the full smartphone without root is:

-backup with Samsung Smart Switch to micro sd or usb otg. That will copy all apps and phone settings but not apps data

-using Helium to restore apps data only
[Samsung Galaxy S8 Questions and Answers] OCedHrt:
I was able to get Helium to work, so the following may help other users:

1. Reboot the phone before using Helium to backup or restore.

2. Set a backup password in developer options and have this set in Helium.

3. Don't let the screen turn off during backup or restore, so maximize the screen on timeout.

4. Only backup / restore once per OS boot.

5. Unmount SD cards when using Helium.
[Samsung Galaxy S8 Questions and Answers] Mysticales:
So it restored the app data without any errors?

I know trying to backup from my S6 it "hangs" on some of the apps. Never gets past it. So not sure there.

I did the smart switch before, but didnt seem to connect via usb.

Anyone know if you can rerun smart switch without wiping the phone? Would it just try to sync up?
[Samsung Galaxy S8 Questions and Answers] robto:
Tested with several apps and seems to work fine.

Reboot before backup if Helium hangs. Remember to backup data only.

Smart Switch allows different methods: usb, wify and external usb otg.

I think you can rerun Smart Swith since you can backup and restore different options/parts of the phone.
[Samsung Galaxy S8 Questions and Answers] JeffATL:
What I noticed when backing up my old phone is that there were a lot of apps with messages that data backup is prohibited
[Samsung Galaxy S8 Questions and Answers] PIRATA!:
I made it to work using the desktop app of Helium to connect with pc.

It sees it right away and enables Helium.

Sent using Tapatalk
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Helium on PC I tried once. Didnt seem to get far before that hung lol. I will try all this tomorrow and see what happens. :)
[Samsung Galaxy S8 Questions and Answers] teegunn:
Anyone have any luck with this yet? Has CWM gotten back to messages on twitter or emails?
[Samsung Galaxy S8 Questions and Answers] robto:
Not news from koush jet :(

Please, mail or tweet to help [emoji106]
[Samsung Galaxy S8 Questions and Answers] teegunn:
That has nothing to do with why Helium isn't working on the S8. These same apps will not backup on any phone, not just the S8. The problem with the S8 is also not that the PC doesn't recognize it. The PC recognizes it, the backup and restore processes act like they are working as they do on other phones, but once the restore process is done - and Helium actually has a notification that the app was restored successfully - there is no app restore or installed at all.

Many of us have tried every option - we aren't noobs. We know the different ways to use Helium. There is some reason why Helium isn't working on S8 or S8+. The developer needs to figure it out and fix it, but so far the dev has not responded to anyone who has reached out to him on this. Think about how many S8 devices are on the market now - that's a lot of people who paid for Helium premium that are out of luck because it doesn't work with our phones. I have about a dozen apps that the ONLY way to migrate the data is either to be rooted and use titanium OR use Helium since root is not attainable on samsung phones since the Note 7 and S7 (US variants). That's the whole reason folks bought and paid for the Helium app - so that we could backup and migrate apps and data without having to have root.

---------- Post added at 06:48 PM ---------- Previous post was at 06:42 PM ----------

Yeah that's not the problem. The desktop (PC) Helium recognizes the phone. It recognizes my S7E too. It will do full restores (and backups) to or from the S7E, but not at all to or from the S8+ (or S8, I have both). Helium actually has a notification after you try to do a restore of an app and data that SAYS the app restored and installed, but the app is not installed anywhere. There is obviously something wrong with Helium - it is broken for the S8 or S8+. We just want the Dev to figure out the problem and fix it.
[Samsung Galaxy S8 Questions and Answers] JeffATL:
Just to clarify is the issues with apps and app data or just app data ?

Its interesting to note and though it has been mentioned that even Samsung's own software didnt really transfer any app data, wireless / bluetooth setting etc. I feel like when I went from s6 to s7 it did but from s7 to s8 it didnt. So I think the issue is probably much bigger than just Helium.
[Samsung Galaxy S8 Questions and Answers] teegunn:
It is both apps and data - neither restore or are installed at all. Helium is worthless for the S8.

Most apps on samsung smartswitch do NOT offer data migration - maybe one in ten offers data transfer. It is a big problem with smartswitch they need to address. But that has always been the case. I really wish Samsung would make it so smartswitch would migrate all apps and their data - if so, we wouldn't even need to use Helium and it would give Samsung owners even more reason not to switch to another brand of phone.

Anyway, I did use smartswitch to migrate some things over to my S8+ once I had tried every option with Helium. So smartswitch seemed to work the same as it would on other previous samsung devices. I used smartswitch on my GF's S8 and it migrated everything over for her that she needed. But she has barely any apps installed - all she wanted were playlists, her music, pics and apps (didn't need app data she barely has any apps she uses that would require data migration). Smartswitch worked great on her S8 for her needs (which are very limited compared to mine). Completely migrated everything over for her from her S5. She was happy with it so that means I am happy enough with it. Still, I tried to use Helium between the S5 and her S8 and it did not work at all. Just like it didn't work from my S7E to my S8+. Helium does not work at all on the S8 or S8+.
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Dumb question, is Helium working on other Android 7.0 devices? Making it just an S8 issue or is it the OS itself the app would need to be patched for?

I mean I still know Helium doesnt even recognize the device on the settings info for it.
[Samsung Galaxy S8 Questions and Answers] teegunn:
Yes - it works on my S7E, which is 7.0.
[Samsung Galaxy S8 Questions and Answers] CrozB:
Thanks. Setting the desktop password in Dev options did the trick for me. I was able to restore app data from a Google Drive Cloud back up!! ?
[Samsung Galaxy S8 Questions and Answers] teegunn:
I used the password for backups - it didn't work for me. I did not remove the SD card though, never considered why that would cause an issue. That will be my next effort - to unmount the SD card and try to install restores after doing that. Thanks for the possible tip.
[Samsung Galaxy S8 Questions and Answers] CrozB:
So to clarify, for me, I used the pwd in Dev options but not the pwd in the app. When restoring it asks for both if you activate decktop backup password. Entering the desktop password seemed temperamental as the script that pushes past entering a password seems to activate and mess with internet password. I would put the cursor in the password start to type and it would add extra characters I would have to delete the whole password let it settle for a few seconds and then I could type the password in the desktop backup password field and leaving the encryption password field blank then clicking backup my data. doing that I'm able to restore any apps from my cloud backup from several previous phones
[Samsung Galaxy S8 Questions and Answers] Mysticales:
So Croz, it didnt hang on you any during the backup process? I know for example BubbleUpnp and Titanium Backup for example hang on trying to backup. I know I have some more, but just wondering if you had any struggles on the way. Thanks.
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Dev options of the desktop app?
[Samsung Galaxy S8 Questions and Answers] CrozB:
Desktop backup password

Settings > Dev Options > desktop backup password. See the attached image
[Samsung Galaxy S8 Questions and Answers] Mysticales:
Just tried your way. Sadly Helium on PC still hangs on 32mb into the zip file. This was also just "app data only" option.
[Samsung Galaxy S8 Questions and Answers] CrozB:
Try cloud, (Google), and try 1 app at a time (data only). See if you find a break down? I got them all restored... Not first try, but be in the end I got them.
[Samsung Galaxy S8 Questions and Answers] Mysticales:
167 apps.. going 1 by fun. That will be fun times, but I may try that.

Wish I could figure out why my S6 wont connect fully to the S8 or PC via usb smart switch. It knows it connected but just times out on the connecting to device phase after it starts.