[Tilt, TyTN II, MDA Vario III General] winthropdc:
Support Case with HTC Australia

I just had a call from my HTC support contact in the Australia call centre. He mentioned the official line as described in the Daily Tech article.

I am emailing the following response back to let them know that this is just not acceptable.

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Hi Alper & Nathan

Thanks, Alper for the call today, as discussed I am emailing a response that you can pass on to management as I am not satisfied with the “Official” response posted today on Daily Tech (http://www.dailytech.com/HTC+Users+...+Over+Lack+of+Driver+Support/article10393.htm). Please see the response from the user community at http://www.htcclassaction.org/responses.php#official

After buying a phone worth close to AU$1,300 and over $400 of accessories, I find it insulting that HTC now refuse to make the phone work to at least the level of their previous models. It is a shame that a solid HTC fan will now no longer recommend HTC to anyone.

I am now contemplating sending the phone back and demanding a refund AND demanding that HTC refund the cost of the accessories as well. This would be a huge pain as I no longer have my old (but faster) K-JAM.

This is not what I want to do, but the phone’s performance is seriously lacking and not just for playing video or games. Video files that worked fine on my K-JAM (half the clock speed) are un-watchable on the TyTN II. Here are some other non movie related issues:

•	The camera that can “capture magic moments” works so slowly that the magic moments have passed before the blurred image is captured.

•	Scrolling in Internet Explorer using Touchflo is jerky and hard to control.

•	Switching between portrait and landscape is slow.

•	Using the provided CoPilot GPS Navigation software (Australian model) has very jerky screen refreshing.

HTC’s press releases and web pages state that the phone will be able to play games and take photos and provide a rich multi-media experience (see below and attached files).

Please ensure that management know that a response saying that there will not be a driver update is not acceptable. HTC have not delivered what they promised and will lose a lot of customers (current and future) over their refusal to make good. I have always believed that the true calibre of a company is shown by how they handle problems and so far HTC have not handled this well at all.

Thanks

David

http://www.htc.com/press_room/03-press-070905.htm

The MSM7xxx-series chipsets from Qualcomm are the industry's first to integrate two distinct processors – each dedicated to modem and multimedia functions – to provide support for third-party operating systems, including Windows Mobile. The MSM7500 for CDMA2000® 1xEV-DO Rev. A and MSM7200 for HSPA also feature rich multimedia capabilities – such as VGA video encode/decode, 8 megapixel camera, and 3D graphics – as well as advanced data functionality with unsurpassed levels of integration. The MSM7xxx-series of Qualcomm chipsets are designed to expand the reach of compelling, connected Smartphone devices into mainstream consumer markets.

http://www.htc.com/product/03-product_tytn_II.htm

Communicating on the go is easier than ever with an innovative, ergonomic LCD design that positions the touch screen perfectly for reading and creating e-mails, using applications, or even just playing games.

Capture magic moments with the built-in 3 megapixel camera with auto focus