yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] rachidnl:
That wouldn't make sense. The best way for HTC to cool things down is, if HTC indeed is working on a fix, to state that a software update will be released that "improves overall performance of the TyTN II" or something similar. The avarage customer will think "cool, the performance will even increase!", while we will know exactly what HTC means.

They could release such a statement to one of the tech websites if they feel an official press release on their website would draw too much attention.

About mainstream press covarage; I think that's a long shot, certainly if you're pointing towards programmes like the evening news. You'll never make it there. The only mainstream shows you might hit are the ones that help and support consumers.

Last year, such a show in the Netherlands did a great job by having Microsoft replacing damaged XBOX 360 discs that were actually damaged by the console itself. That same programme also made sure customers of a mobile phone operator could terminate their contracts after buying a 'broadband' HSDPA USB modem that hardly matched the speed of a 56k6 modem.

If you know such programmes in your country, contact them They are your best bet if you want mainstream covarage.
[Tilt, TyTN II, MDA Vario III General] GSLEON3:
Ahhhh Heck, a press release for this piddily little tiny problem? Man they're too busy with important stuff. Well...In fact they did have a press release today! They announced a strategic alliance with Parrot. They will be working closely to intgrate the parrot bt periphrials with future HTC products. It's located here: http://www.europe.htc.com/en/press
[Tilt, TyTN II, MDA Vario III General] Chainfire:
I'm laughing out loud here guys. Somebody sent a recorded call with HTC support personnel. Obviously the guy calling is American and the guy at the HTC end is in a support center in India (or something). Now the guy calling HTC says he has three Kaisers, freshly unpacked, and all he does is put in a SIM card, turn them on, and he has freezing/lag issues. Now the guy from HTC is completely convinced this is due to the SIM card, as this is the only component the same on all three phones...

Too bad I can't publish it, as that would be illegal, but it's still great fun.
[Tilt, TyTN II, MDA Vario III General] borealcool:
Very nice, you should copy the retailer or carrier you purchased it from :)

This is why the issue needs to get out to people who are still in a position to return product. HTC's attitude stinks and should sting right back.
[Tilt, TyTN II, MDA Vario III General] winthropdc:
Video performance Issues on HTC TyTN II

Great minds think alike.

I just contacted the retailer and forwarded the same email thread to them to make them aware of what is happening and that I was considering returning the phone.
[Tilt, TyTN II, MDA Vario III General] ericc191:
If I wanted to use my own money to get a fix or get the SDK, do you guys think it would be possible? Are there companies that can do extensive testing and come up with a solution for the right amount of cash?
[Tilt, TyTN II, MDA Vario III General] Doug2873:
if you have 80 grand lying around...then yes!
[Tilt, TyTN II, MDA Vario III General] ericc191:
lol think it would only cost that much?
[Tilt, TyTN II, MDA Vario III General] Digitaltigre:
If only they would have let us know...
[Tilt, TyTN II, MDA Vario III General] Chainfire:
That image is awesome! Permission to use it? :)
[Tilt, TyTN II, MDA Vario III General] Digitaltigre:
Well of course you can but I got the stock box image from:

http://www.pocketpcdubai.com/index.php?option=com_content&task=view&id=89&Itemid=1

If it's an issue I can take my own picture and do another one. Let me know.
[Tilt, TyTN II, MDA Vario III General] Chainfire:
A self-made picture would be preferred, yes :)
[Tilt, TyTN II, MDA Vario III General] ceevee369:
HTC cares about his consumers

Seems that HTC is putting the umbrella up, though let's not loose hope.

"Official reactions" can only be published on their press room section which has not been updatred since Nov 2007...

One of their funny statements from their corporate website:

" HTC believes that providing superior after-sales support is important to our continuing success, which is why we place such a high degree of importance on HTC Care. In the future, a number of HTC Care centers will be launched in Taiwan and overseas, allowing our customers to enjoy their mobile lifestyles without missing a call, " said Fred Liu, Chief Operating Officer of HTC.

http://www.htc.com/press_room/03-press-070710.htm

If i have time, I will drop by in this "Care" centre. just to let them understand how much I CARE about them.
[Tilt, TyTN II, MDA Vario III General] Digitaltigre:
It's all yours

Took me a little longer than it should have because I had to use my beloved TyTN IIs POS camera! :)
[Tilt, TyTN II, MDA Vario III General] forcedalias:
Just thinking about how cool it would be if we had one of HTC's competitors as our secret financial-backer for the lawsuit.

Everybody wins! Except HTC of course! Heh.
[Tilt, TyTN II, MDA Vario III General] JAmerican:
Is the screen rotation laggy due to Windows Mobile or the drivers or both together?

When was this issue brought to light? My brother has a Mogul and I noticed it lags at times. I always thought it was the 64MB of RAM that caused it.

JAmerican
[Tilt, TyTN II, MDA Vario III General] Shadow7789:
Anyone with any media contacts should contact them immediatly. We have to also push to get this story on sites like Digg and Slashdot. All I know is that I am not going to go down without a fight.

And hey, contacting a law firm that specializes in class action suits might not be a bad idea. I am sure there are plenty of firms who would love to snap up this for a modest comission.
[Tilt, TyTN II, MDA Vario III General] Alemaker:
might want to let your managers know about this issue to get it bumped up to 2nd,3rd ,4th tier!!:cool:
[Tilt, TyTN II, MDA Vario III General] austinsnyc:
does anyone honestly think HTC gives a f*&k about are cheesy little website and threats to bring a class action suite ageist them? I really don't think they do! with all the money they spend a year just on lawyers alone they are probably laughing in are face right now as sad as it is. I hate to say all of this but it is true we are the little fish in a big pond and they are the feeders this is the last time i will be buying an HTC device though no matter how "cool" or good the specs look! I am a proud owner of a kaiser myself but I don't see anything happening till WM6.1 is released until then they are just buying time with the BS statements
[Tilt, TyTN II, MDA Vario III General] Nick Collision:
Web media exposure rolls on...

http://www.intomobile.com/2008/01/22/htc-class-action-organization-sues-over-software-inadequacies-offers-3000-reward-for-a-fix.html
[Tilt, TyTN II, MDA Vario III General] met3ora:
In case there was any doubt, HTC America sent me an email saying that their quote on DailyTech is indeed their official statement. I'm emailing back asking to clarify it.
[Tilt, TyTN II, MDA Vario III General] neilson:
So what's the next course of action?
[Tilt, TyTN II, MDA Vario III General] Nick Collision:
Here: http://www.htcclassaction.org/whattodo.php
[Tilt, TyTN II, MDA Vario III General] DaVince:
I hope this is really their strategy 'cause it's a f**king good one. An everybody happy scenario.
[Tilt, TyTN II, MDA Vario III General] neilson:
When CBS cancelled Jericho, we all sent 40,000 lbs. of NUTS to CBS HQ.

What can we send to HTC HQ in the USA and Taipei?
[Tilt, TyTN II, MDA Vario III General] Digitaltigre:
totals

Most articles I've seen lately are reporting lower numbers than the actual totals for petition signatures and the driver bounty. Not exactly sure where they get these from or if we can affect their reporting. I always see $3000 and 4000 sigs. It's more like $4000+ and 6700+. There is a part on htcclassaction that states 4000 sigs. Chainfire, maybe it warrants an update? It is on the summary page...

Not a huge deal, just a thought. I KNOW that you are busy
[Tilt, TyTN II, MDA Vario III General] Nick Collision:
I had thought of that as well.

Today we saw a disclaimer saying "Oh HTC never promised that".

Next week we see "HTC responded quickly and disavow any hardware problems with their devices" along with a driver fix.

I ****ing hate corporate bull****, but thats what I foresee.
[Tilt, TyTN II, MDA Vario III General] DaVince:
From a comment from Richard on Engadget proving that this is not a weak case.
[Tilt, TyTN II, MDA Vario III General] Digitaltigre:
I can imagine the news coverage of mobs of thousands of angry customers smashing their phones to bits in unison at a symbolic location. Of course we would have to be smashing fake phones because we want our real phones fixed, and even if we can't get them fixed we're not throwing them away :rolleyes:

Seems rediculous but it would get the cause on TV like the guy who released all those super bounce balls in protest. That happened in Italy and I saw it on TV here in Phoenix AZ.
[Tilt, TyTN II, MDA Vario III General] Shadow7789:
Support our Slashdot Story

Support our Slashdot story. We need all the help we can get.

http://slashdot.org/firehose.pl?op=view&id=481556
[Tilt, TyTN II, MDA Vario III General] Tecknik:
HTC may have my money now for the phone I already purchased, but I hope they don't expect to see money from me ever again.
[Tilt, TyTN II, MDA Vario III General] ahson:
I agree. I am never buying another HTC device again, and I will make sure I tell everybody I know not to buy one.

I really feel bad for the 8 people I know who bought htc phones on my recommendation, I feel like I helped htc steal their money. Never again will this happen. I hope HTC is happy with the end that they have created, and I also hope that HTC goes bankrupt so they never rip anybody else off.
[Tilt, TyTN II, MDA Vario III General] FloatingFatMan:
Articles like this one don't actually help a great deal, as they managed to get it wrong. The class actions suit has NOT been filed, it's being considered.
[Tilt, TyTN II, MDA Vario III General] DaVince:
I hope somebody makes an article on any high profile website that:

"Eten and iPhone users laughing at HTC users now"

So that any future HTC customers will reconsider buying HTC. If they don't do anything about this.. I hope we could just ruin their reputation to zero. I'm so angry right now that I just want to think about revenge rather than a solution.... Grrrrr... :mad:
[Tilt, TyTN II, MDA Vario III General] mrmega:
If the response is indeed HTC's official position, it could merely be an attempt to deflate our sails.

Do NOT let this dissuade you. We have made our first move, HTC could have made their first move with this statement, but two moves does not equal a complete game.

We must continue to asset ourselves!!!!!!!!!! Just remember to be be professional, articulate and firm. STAY THE COURSE.

We all feel frustration, let that energy turn into action. Call everyone you can EVERY SINGLE DAY. Write everyone you can EVERY SINGLE DAY.

Get your friends to call, get your friends to write.

Contact your provider (they can pressure HTC as well), the media (internet, print, radio, TV... ANYONE who you can call or email) and above all, continue to contact HTC.

To the right corporate heads, they will know that since we have 6000+ signatures then there are MANY MANY other people who are unhappy who have NOT taken action. Normally only 1 out of 15 (or even more) or so people will take any kind of action, or make any concerted attempt to make a difference so 15 X 6000 signatures likely represents at least 90,000 people who are likely noticing the effects of the lack of proper drivers.

90,000 people x the cost of the device is A LOT of money. It is a lot of lost revenue to HTC and to the carriers who have their own branded versions of the Kaiser.

Business is war, and is seen so especially in the oriental cultures. We MUST not back down. We have not been defeated. This is just the beginning of the process. HTC isn't just going to roll over for us, and neither should we roll over for HTC!!!!!!!!!!

We must not become deflated. We must continue to contact people in a professional and articulate manner. Continue to contact the entities who have covered the story. Keep it on their radar!!! Contact your provider, the press, HTC and everyone you know.

STAY THE COURSE.

Just look at what we have accomplished to date. And this can be only the beginning, if we do not loose our stomaches.
[Tilt, TyTN II, MDA Vario III General] rush242:
How about taking the effort it took you to write this post and e-mailing HTC with the issue? Posting it to digg or /. Call your provider.

All that matters is that we continue to pressure them to provide what we need, they will make their own decisions regarding the viability of any lawsuit independently of what we think.
[Tilt, TyTN II, MDA Vario III General] the_ape:
Just got this from the HTC Press Team

-----------------------------------------

Dear Aashleigh,

In response to recent customer complaints about poor video performance on HTC devices based on the latest Qualcomm MSM7xxx chipsets, HTC is providing the following statement.

HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Imageon video acceleration hardware.

HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smartphones and enable a variety of audio and video file formats.

HTC values its customers and the overall online community of mobile device enthusiasts and fans and plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support.

Best Regards,

Maggie Cheng

-------------------------------------

Hope that helps, at least it's a consistent answer now.....
[Tilt, TyTN II, MDA Vario III General] ericc191:
Is the SDK for our phone a must have in order to enable the drivers?
[Tilt, TyTN II, MDA Vario III General] FloatingFatMan:
Yes, pretty much.
[Tilt, TyTN II, MDA Vario III General] ericc191:
So the only 2 places it could possibly be found or purchased would be through HTC or Qualcomm?
[Tilt, TyTN II, MDA Vario III General] borealcool:
Actually, a better analogy would be a major PC manufacturer (ie. Dell) shamelessly advertising a box as having the latest and greatest video card and shipping it without drivers and in this case, poor performance issues.
[Tilt, TyTN II, MDA Vario III General] dsyro:
Hey, if you're one of the "mobile device enthusiasts and fans" who is willing to wait for the next "future video-centric device" by HTC, maybe your next device will have a screen but not use it, or a keyboard but not use it.

It will still make much better calls than a chinese fixed phone that costs 1 dollar. So shut up and pay them 1000.

It is a perfectly reasonable line of arguing right?

Honestly, who the hell have they hired to draft these statements? A caveman? Don't they have any idea how arrogant and provocative that statement sounds?
[Tilt, TyTN II, MDA Vario III General] the_ape:
I have replied to the press contact, and asked for clarification on the wording.

See email below...

----------------------------------------

Maggie,

Thanks for that, can I just clarify one thing, does the statement below mean the device does not have it included (special MSM chipset as it is included on all Qualcomm drawings of both the 7200 and 7500 chipset )or has it disabled the ATi Imageon hardware in the MSM7xxx chipset’s.

Or is it HTC’s stance that the part may be in the devices, however it is not made use off?

Thanks for clarifying, as Qualcomm have stated to me that the MSM7200 and MSM7500 Chipsets both have the Imageon hardware integrated.

-------------------------

I will let you know what/if they say to me.
[Tilt, TyTN II, MDA Vario III General] ceevee369:
I am tired. Tired to read all our complaints, great ideas and whisfull thinking of a possible never to be released solution.

Tired of spending words, typing on this board knowing that 6000 signatures , including "John Doe, G. Bush,Osama" etc does not mean **** to HTC (Hilarious Taiwanese Company) when a rough 3000 might be justified.

3000 complaints, a few (ok, almost 300 it seems) websites reporting this.

this on how many ten or hundre thousands of TytnII sold? A mere small % classified in their QC and CS reports as "within margin"

I asked my IT colleagues here in Taiwan to contact all their IT friends refering to Chainfire's site.

One major article in a local newspaper might harm HTC even more on a long term than 6000 geeks crying loud to be heard by a Giant.

Trojan horses work best from the inside, and as persuasive I am in achieving something, I will stand for my rights as a consumer.

I hope you all will follow and not your head down.

It becoms time to talk about a legal approach now. Honestly, with all information on hand, the possibility to show live genuine devices from HTC with original rom's (cause for sure they will not accept any brewed ones for comparison) in a court becomes more real.
[Tilt, TyTN II, MDA Vario III General] FloatingFatMan:
Or in other words; time to put up or shut up, and start looking for a lawyer. HTC are not going to listen until we show we mean business.
[Tilt, TyTN II, MDA Vario III General] redsrule2500:
I like how their excuse is High-Res video, when it can't even run GPS Software or PIE.......What a joke!
[Tilt, TyTN II, MDA Vario III General] FloatingFatMan:
Well, it can RUN them... Just rather laggily...
[Tilt, TyTN II, MDA Vario III General] ceevee369:
I have no clue how far Chainfire is, or wants to go. I told him that I can search for a local Taiwanese lawyer as it would be more feasible (and benefitfull) to deposit the suit here and I would be more than happy to stand there representing a large community.

I also contacted Jonathan Gardner again (the reporter from CNET Asia) who knows the Taiwanese Hardware industry inside out. Hope to get some GOOD advice from him to forward further on towards Chainfire.

(Jonathan, if you read this, i am not f****** given up on this cause)

I will contact this weekend the Major English written local newspapers. Let's see how and if they can/want to bring back inside Taiwan.
[Tilt, TyTN II, MDA Vario III General] myk_83:
I've been quietly watching all this about the video drivers, and hoping for HTC to come up with a solution. I have to admit, I don't really watch videos on my Kaiser (MDA Vario III version), so that parts not a problem. But I do use my phone for web browsing, GPS/navigation, and other things that are or may be affected by this lack of driver support. I have also noticed overall that the phone is not as quick as I would have expected making the jump from the Wizard.

My Wizard slowed down when I put a wm6 ROM on it, so maybe it's just general operating system slowdown going on here. But having said that, the Kaiser doesn't seem any quicker at anything than my Wizard was with an unofficial wm6 ROM on, which it should be.

Anyway, my point is, on the HTC website it says of the TYTN II:

"With an internet connection via 3.5G HSDPA that is nine times faster than 3G, using the TyTN II to download files and surf the Web is a breeze"

Now, even on wi-fi my Kaiser is very slow at rendering pages, and has no noticeable increase in speed over my old Wizard (when it was running official wm5 or unofficial wm6 ROMs). I think the Kaiser has 2 cpus in it, one for general operations and one specifically for radio, so maybe there are also some problems with one (or both) of these cpus and how they do their job. And maybe, some of this is related to the video problems everyone is having.

I dunno if anyone has looked at this side of it, or really if I have a point or am saying anything different to what's already been said. But I bought my Kaiser to replace and upgrade my Wizard, and if it doesn't do everything better than my Wizard did (especially if there's a way to enable it to do that and HTC won't release it) then I've wasted my money, and quite frankly been mis-sold the device.
[Tilt, TyTN II, MDA Vario III General] ceevee369:
Welcome to the club of big-time-screwed HTC consumers I would say.

How could i ever been so stupid to give up my Tytn I for a II version being at least 25% slower in overall performance I am still asking myself.
[Tilt, TyTN II, MDA Vario III General] rachidnl:
Perhaps you should also question HTC about the replies from HTC Support stating that a patch or new ROM to resolve these issues is due in February or March?

It seems HTC's official response doesn't exactly contradict this, but it remains strange HTC wouldn't mention the patch or update if it indeed will be available within the following weeks.
[Tilt, TyTN II, MDA Vario III General] vlad69uk:
sorry if this has already been posted, but have any of you guys read this?

http://www.boygeniusreport.com/2008/01/22/htcs-official-response-to-drivergate-buzz-off/
[Tilt, TyTN II, MDA Vario III General] Chainfire:
Not only have we read it, it's under the links section of the site ;)
[Tilt, TyTN II, MDA Vario III General] vlad69uk:
<idiot> how the bloody hell did i miss that one?!?!?!?!?!?!? </idiot>
[Tilt, TyTN II, MDA Vario III General] Chainfire:
"De Telegraaf", the largest Dutch newspaper just published:

http://www.telegraaf.nl/digitaal/3100656/_HTC_gebruikers_overwegen_groepsrechtszaak__.html?cid=rss

Unknown if it's in the paper edition.
[Tilt, TyTN II, MDA Vario III General] phan10m:
im on my phone right now but has anyone seen the story on engadget mobile where htc is speaking out about the drivers. tjey aren't gunna do anything for our phone but put the advice for better video and all that jazz on newer phones
[Tilt, TyTN II, MDA Vario III General] gogol:
New !

http://www.engadget.com/2008/01/23/poll-how-did-htc-mishandle-the-video-driver-controversy/
[Tilt, TyTN II, MDA Vario III General] jym04:
Good thing that Engadget is making it big. Better start voting that poll now. We got to keep Engadget interested in this. It's our best bet to make HTC listen to us.
[Tilt, TyTN II, MDA Vario III General] borealcool:
This is getting more frustrating by the minute. It has nothing to do with "HIGH RESOLUTION VIDEO", but low resolution video and even the inability of the device to quickly draw WM's graphics to the screen. Heck, it can't adequately play its own recorded video!
[Tilt, TyTN II, MDA Vario III General] phan10m:
I was just gunna post this to cuz I just got the rss feed. already gave my vote. But I think its pretty ****y how htc is gunna make stuff for newer phones and not even think twice about the damage they did for the tilt varioIII consumers. Im also glad engadget is also reporting the problem we are experiencing soon this may be on like cnn or something
[Tilt, TyTN II, MDA Vario III General] coincoinlapin:
Video driver issue: Digg required at Engadget

http://www.engadget.com/2008/01/23/poll-how-did-htc-mishandle-the-video-driver-controversy/#poll8579

Head over there and digg the story, more militant action required :D
[Tilt, TyTN II, MDA Vario III General] jgermuga:
Not only that, but I get dizzy just trying to focus the camera. They tout the 3 megapixels but it is the worst camera on any phone I have ever owned.
[Tilt, TyTN II, MDA Vario III General] jgermuga:
Did anyone happen to catch this...

http://www.htc.com/press_room/03-press-080108.htm

Headline states self assessed December 2007 Net Profit jumped 14.57%...

In the article they call out 4th quarter product launches as the key driver for the increase in profits. Nice huh?
[Tilt, TyTN II, MDA Vario III General] redsrule2500:
wow,nice!!