yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8+ Accessories] Corporaljohnson:
I had the same issue.. Here's my convo

K: I've registered my device (S8+) but I was unable to click the link to purchase the promo package for $99

Yaser S: Not to worry, I will be happy to help you to apply for free Gear VR promotion.

Yaser S: I will help you with the link to apply for promotion.

Yaser S: https://promos.samsung.com/infinitelyimmersive

Yaser S: All you need is to fill online promotion link by accessing above link and there fill in the details to claim for free Gear VR.

Yaser S: The last date for promotion is 14 May 2017 that is 5/14/2017

Yaser S: All you need is to fill in the details and submit it. That's it.

Yaser S: You will be receiving a free Gear VR delivered right to your address.

K: I did. But the option to order the headset and SD card as well wasn't working

Yaser S: Okay.

Yaser S: Did you tried using other browser and checked?

K: I did

K: I tried registering again, but it wouldn't allow it

Yaser S: Not to worry at all.

Yaser S: in this case we do have a dedicated support team which deals with the registration releated concern.

Yaser S: They will get some details regarding phone from you and help you get fill a claim for the free Gear VR and SD card.

Yaser S: Shall I go ahead and help you with the contact details of the dedicated team to help you at earliest?

K: yes, please

Yaser S: Thank you !

Yaser S: K, you can reach them at 1-800-SAMSUNG (726-7864)
[Samsung Galaxy S8+ Accessories] FokenNewbee:
I was on hold for over 3 hrs this morning, got transferred 3 times, finally just gave up. The promotions department told me it was another department because there was a purchase involved. He told me the promotion department only handled the free VR set. What a mess. Please keep us updated.
[Samsung Galaxy S8+ Accessories] nosympathy:
ok, finally talked to someone, here is what I was told. They requested I try and register again because the shop samsung app didn't show I registered. "our app is more up to date than our website"

So I tried that and got a kickback I already registered. So then they tried to tell me the buy now button ONLY works for people who purchased from Samsung and anyone who purchased through a carrier needs to go through a 24 hour manual approval process before they can pay for the $99 bundle. They told me the email would show up within 2 weeks for the bundle, but registration confirmation is within 24 hours. I complained saying others were already paying for this bundle, since some have, and that I don't want to get screwed by not being able to get the bundle since supplies are limited.

she said they cant do anything but note the account, wait for approval and see what happens. Gave me a ticket number for reference in case I do get screwed.

So even tho their website says, "you are approved" this isn't true apparently unless you purchased from Samsung (i just don't believe this to be the case, but maybe.)
[Samsung Galaxy S8+ Accessories] sanjsrik:
I had the same issue last night. Tried again through the app from work this morning. Everything was fine and went through. My advice, try again. I kept getting that my EIN didn't match my Mac address.
[Samsung Galaxy S8+ Accessories] nosympathy:
you are having a different issue then, I and I see someone else both tried to register again and it tells us we are already registered
[Samsung Galaxy S8+ Accessories] sanjsrik:
Different issues, still had issues. I think the thing is their site may have been having issues. However, now these issues have no issue.
[Samsung Galaxy S8+ Accessories] nosympathy:
well there is still a bunch of people (its posted on the samsung forums now too) who so far have gotten shafted on the $99 deal due to the website with only a hope and wait for resolution.
[Samsung Galaxy S8+ Accessories] sanjsrik:
I got the you're approved email as well. I wonder what happened with Samsung to have them have this much trouble with the offer?
[Samsung Galaxy S8+ Accessories] RMXO:
the CS rep told me that the site is getting pounded with everyone registering and causing issues.
[Samsung Galaxy S8+ Accessories] DECIM8:
My wife got our phones yesterday around 10am and she drove them to me at work so we could fill out the promotion on Samsung's website. I filled it out and got an email for both around 12:30 saying "thanks for your registration". At about 1:19 today I got another email saying "your registration is approved". The only link in that email says "redeem now" and takes me to a page about redeeming the platinum rewards program. On their website it is on "processing gift".

I assume I am waiting for another email to come so that I can pay the $99 for the upgraded promotion I chose?

EDIT: Just looked at the website again to check my status and both are on "gift sent".... thinking something went awry and I'm not getting the upgraded promotion but the basic promotion? So confused.
[Samsung Galaxy S8+ Accessories] Bodoct:
I got an approved email followed by a email with a buy now button. Clicked button and it brings me to an empty shopping cart with an error. Called rep and she said I was the first to get this email and have this problem. Aka, she was totally oblivious.... My brother did the sign up completely on his phone through the Samsung shop app, he was able to purchase the bundle. He signed up after I did... I have a feeling I'm going to get screwed.
[Samsung Galaxy S8+ Accessories] nosympathy:
well, not sure I can be anymore help besides this

I did just get an email from Samsung stating my registration is approved and it gave me a buy now button. So just like the rep told me it would (weird I got a registration approved right after I submitted, but w/e) and it let me purchase it just now with the buy now option.

I did the registration somewhere around 8-8:30pm last night EST and it's almost 7pm EST now. So nearly 24 hours to get my approval email.

Samsung really doesn't seem to have been prepared for this at all and I hope everyone else gets it figured out too. It's been frustrating.
[Samsung Galaxy S8+ Accessories] nosympathy:
Here is what my email looks like if it helps.
[Samsung Galaxy S8+ Accessories] Bodoct:
Just got another email of the same thing. Now this one works. I was able to buy the bundle.
[Samsung Galaxy S8+ Accessories] JasonJoel:
Same here. Link in the new email worked correctly.
[Samsung Galaxy S8+ Accessories] FokenNewbee:
Just made my purchase.
[Samsung Galaxy S8+ Accessories] RMXO:
i was able to make the purchase late last night after I got the approval email with a link to buy the $99 package deal. Before that, I was having issues.
[Samsung Galaxy S8+ Accessories] ssgunner20:
No issues yesterday either. I was in tmo store earlier and a guy walked in saying he was unable to pay and similar messaging as limited quantities depleted. Seems availability is gone for these. Should of got two!
[Samsung Galaxy S8+ Accessories] jkwjkw:
Well, this doesn't look good!

I pre-ordered from Sprint on 4/4.

Received my phone on 4/18.

Registered for the Samsung $99 "Fully Immersive VR Experience" promotion on 4/18, via the website.

Got confirmation that they received the submission on 4/20.

Got notification on website that it was approved on 4/21.

Still waiting for email with link to pay.

Website says "Processing Gift".

I just noticed this banner on the Samsung website. :(

Between this promotion fiasco, and the Bixby shortcomings, I'm about done with Samsung. This phone is NOT living up to what Samsung advertised.
[Samsung Galaxy S8+ Accessories] Greatbape:
I just got off the phone with Samsung. They said as long as you claimed the 99 dollar bundle when you submitted your information you are in the clear. I am waiting on the email to pay for the 99 bundle still, but that is the information the rep told me when she checked my account. That I already have it reserved.
[Samsung Galaxy S8+ Accessories] jkwjkw:
Update: I just got the email a few minutes ago with link to purchase. Was able to successfully pay for the $99 bundle, checkout with CC, and get order #.

I hope the rest of you guys are able to get yours.

---------- Post added at 12:12 PM ---------- Previous post was at 12:10 PM ----------

Based on my experience this morning, that appears to be true.

btw, I was able to get in touch with support / customer service much faster by sending them a PM on their facebook Samsung Support page.

https://www.facebook.com/samsungsupport/
[Samsung Galaxy S8+ Accessories] kenny111008:
I just completed my $99 bundle and it says order complete. Might be a stupid question but this includes the 256gb sd card right? Because in the email I only saw pictures of the VR/remote and AKG headphones. I preordered through my carrier and she said they'd email me. I just want to make sure I get that sd card lol
[Samsung Galaxy S8+ Accessories] Greatbape:
Finally was able to pay for the bundle. So it seems as long as you claimed the bundle before it ran out you should be in the clear. It is definitely one of the reasons I decided to go with the phone. SD card is included in the bundle.
[Samsung Galaxy S8+ Accessories] phatmax:
Does the registration email mention anything about which offer you picked? I picked $99 offer so want to know if the email should mention anything because the one I received has no mention of either option.
[Samsung Galaxy S8+ Accessories] goobyjr9:
I hope the rest of you get your bundle!
[Samsung Galaxy S8+ Accessories] nosympathy:
Yours doesn't even look like mine. Mine says this.

Status

Congratulations! Your submission has been approved and your Fully immersive VR experience for $99 has been processed.
[Samsung Galaxy S8+ Accessories] subyfan:
Don't worry, mine doesn't either, but it's already shipped so I know it's legit. Mine was worded like yours.
[Samsung Galaxy S8+ Accessories] nosympathy:
Did you get a tracking number? I have not and thought we were to get one. It says shipped though. Saw someone else got the VR itself already.
[Samsung Galaxy S8+ Accessories] subyfan:
No tracking number, just the confirmation.
[Samsung Galaxy S8+ Accessories] goobyjr9:
I didn't get any shipment confirmation e-mail nor a tracking number either. Hoping to see one within the next 48 hours.
[Samsung Galaxy S8+ Accessories] Juggalo23451:
I was able to get one. I submitted to get the 99 promo as soon as I got the phone which was on the 19. Once I registered I had to wait 24hrs to get a confirmation. Then I finally got approved and paid for what I wanted today. I received an order number as well. The total I paid since I live in Colorado is 102.96
[Samsung Galaxy S8+ Accessories] nosympathy:
Long as no one else is getting one lol. Samsung has really been doing a terrible job on this one. Not having tracking isn't end of the world. Unless it comes fedex and needs signed...cause the fedex driver here will NOT ring my door bell and will stick the note on the door saying they missed me and then leave fast as they can. I dunno why...UPS guy I've had for 3 years is awesome. Fedex...bleh.
[Samsung Galaxy S8+ Accessories] goobyjr9:
I feel you, FedEx does the same to me and it annoys the hell out of me. I'd be waiting for the FedEx person to ring my doorbell all day then I see a note on my door the next time I check my door. :crying:
[Samsung Galaxy S8+ Accessories] nosympathy:
well I have 4 dogs for door alarms, they start barking and I run to the door and I see him running back to his truck and he just speeds away. I always have to call and complain and the next day he'll come and actually wait, but still won't ring the door bell. Someday I expect my package to be destroyed. I need a camera at my front door. record it and send it to fedex.
[Samsung Galaxy S8+ Accessories] votum:
So I'm deployed, and my phone just arrived. My wife can do the site for me but Samsung is sold out already of the 99$ package...what the hell?

I checked on the 21st, and they were already sold out...I pre-ordered about 2 hours after it was available...is there any way to get the package?

I'm worried now that byt he time I get home on 12 May they wont have the plain VR available any more either...what's the point of offering pre-order deals and then running out? I'd have waited for the Note 8 if I knew they were going to run out of their advertised promotion...
[Samsung Galaxy S8+ Accessories] tracerit:
pre-ordered two phones on 4/11 through T-Mobile in store. Got the phones on 4/19. Registered on 4/21 on Smasungs site. Got confirmation on 4/22 for approval. I managed to buy three $99 sets (even though I pre ordered two phones). No tracking yet, no confirmation email on payment when I think about it.
[Samsung Galaxy S8+ Accessories] howser87:
My status page is now showing "Congratulations! Your submission has been approved." along with being in the "Processing" stage, but I still haven't received my email to purchase the box. I registered through the shop Samsung app back on the 20th, and they had me resubmit my receipt on the 21st. Anyone else with a similar experience so far?

Honestly I am starting to lose my enthusiasm about this phone with the Bixby delay and all the issues I am seeing reported.
[Samsung Galaxy S8+ Accessories] itsjdmyo:
When I try to submit my registration, the website tells me that it's out of stock :(

View attachment 4124045
[Samsung Galaxy S8+ Accessories] billinaz:
And this is part of the problem screwing everyone. By all rights, you should be at the back of the line. And then you took advantage buying more than you were rightfully supposed to.

I ordered 3 phones on March 30, but VZW didnt get them put to me until Thursday and Friday. When I went to register I initially got 2 of the 3 promos, but I could not get it to let me pay for it without reverting to the full price and invalidating my purchase links.

They either should have let everyone register for the promo when they preordered (like they did for their own orders) or let nobody register until a set time on the 22nd.
[Samsung Galaxy S8+ Accessories] howser87:
Agreed, they have handled this product launch pretty poorly in general.

Although, I believe a huge portion of the issue with the submissions not going through properly on the 20th was that they didn't have a server ready to handle the workload of so many people connecting and uploading their receipt pictures all at once. Waiting until a set time a day or two later would have made that worse, and generated a bigger bandwidth lottery than they already had.
[Samsung Galaxy S8+ Accessories] nosympathy:
yeah you want to talk about making it unfair...have everyone crash the servers at the same time and have an even smaller chance at getting the bundle.
[Samsung Galaxy S8+ Accessories] Liz19:
No issues here
[Samsung Galaxy S8+ Accessories] billinaz:
OK, then since they let those who preordered from Samsung the ability to order the promo bundle, then let everyone have that ability.

Those who ordered when the window opened on the 30th should have first shot at it.

I dont think there was any chance of having a smaller chance. The only ones who had a shot were the Samsung.com purchases and those whose carrier delivered to them on the 19th.
[Samsung Galaxy S8+ Accessories] nosympathy:
People who purchased from samsung are getting priority. That should be zero surprise to anyone. That's the world of retail. Samsung is going to make more money off you by selling you the phone themselves, than to have the carrier or best buy, etc. sell it. So they will want to give a better incentive. If you don't want to buy from samsung, you give up this opportunity and you should never complain about it. You had every opportunity to order from samsung. We all did.

The second, be mad at your carrier, not samsung. My carrier said from day one they were shipping out 4/17 with an expected starting delivery of 4/19 depending on location. I knew that at the beginning of April. I knew I'd have the phone 3 days before release day. They weren't hiding that either, it was listed on their open public order date page anyone can access. I accounted for this when looking at the promotion. I knew it'd be a hit, knew from day 1 supply would be limited and knew I had to register immediately. It's the same reason I freaked out and made this thread. The button to buy now didn't work and I expected them to be sold out by EOB on the 20th at the latest and I'd be screwed.

Samsung won't want to sell preorders and fill all of the promotions immediately, long before the phones available. Why would anyone continue to want to preorder if your chance at getting the free/discounted gifts is gone? Sure you'll have the bunch who just want it days early to brag, but they would have sold far less pre-orders.

The only phone mfg I've ever seen force a set no if ands or buts release date is Apple. Only because apple was shipping out the phones for a while (I dont think they do anymore, but might be wrong) for release day and they could force all deliveries to sit dead at the UPS/Fedex facilities until the date they wanted. Remembered it used to be a big deal because there were still small screw ups and phones got delivered early.
[Samsung Galaxy S8+ Accessories] billinaz:
Apple does restrict the delivery to launch day and the phones sit and wait. Verizon screwed up on my orders this year and I learned a valuable lesson. Never, ever let a VZW rep touch your order. Do it online or not at all. Thats why mine did not get delivered on the 19th.

Samsung should have just limited the promotion to orders from them. Its essentially what happened anyway. They only had like 6% of the bundles available for preorders.
[Samsung Galaxy S8+ Accessories] nosympathy:
I think your carrier screwing up deserves them finding a way to compensate you. I'd be on the phone at a corporate level asking them to explain why they thought it was ok to screw you out of the chance at a near $600 bundle for $100.

that'd be terrible...lots of none samsung direct customers got the bundle. I did. I paid for it on the 20th. Hoping to see it show up this week.

then people would be complaining about samsung not offering the bundle to everyone and how they had 50K bundles but only sold 30K preorders and had 20K bundles that couldn't be claimed (making numbers up, but would imagine this would actually happen.)

really, they have no win. giving everyone who preorders a bundle is bad business decisions. I'd actually be more skeptical of them doing that than of them doing what they've done since they'd be losing a lot of money and you'd have to wonder why they'd willingly do that.

They've done what they wanted. They got mass preorders, got the phones in many peoples hands, we've had no note 7 style issues. Yes there are complaints about the bundle, but the masses won't honestly care I imagine. What the masses care about is phones catching fire and exploding.

Edit: I think the people you are going to want to be mad at very soon, is the people turning around and selling the $99 bundle for $300. The people who got the phone, got the bundle, returned the phone and are making a profit. Those people are the frustrating ones.
[Samsung Galaxy S8+ Accessories] Mr Ian B:
I wish they gave me credit equivalent to the vr and remote so I can spend on their store on something I want and not those 2 items.

Ian B
[Samsung Galaxy S8+ Accessories] Reneesarah:
No go on April 21st

I ordered my Galaxy 8 Plus through Best Buy. They had a delivery date of April 21st. They set appointments on the 21st to pick up your phone and wouldn't let me have an appointment before 1:30 in the afternoon. By the time I got there the $99 promotion was sold out. :(
[Samsung Galaxy S8+ Accessories] finaldestan1:
The promo is soldout already.... but to be honest, most of that stuff you could easily get, buy bluedio T3 headphones which is both bluetooth and it can be passive since it has a aux port too plus it has a port for microsd card, and then 128gb card make sure its the U1 or U2 class, it may come out slightly above 99$, but its just an alternative.
[Samsung Galaxy S8+ Accessories] unxguyjr:
Was not sure if I would get it..but over the weekend got a message promo was approved then got an email to pay for the extras. Had registered on the 20th, used samsung shop app..so guess I was lucky
[Samsung Galaxy S8+ Accessories] howser87:
Like many others, the reason I held out a month instead of getting a new phone in March was to get that 256GB SD card for $99. That alone was a good deal. I hyped myself up for the other S8 features because I looked forward to that.

The only thing that upsets me about this pre-order deal is that mine has been sitting in limbo since the 20th, and I have now spent 7+ hours on the phone with Samsung support who repeatedly tell me that I have sent everything in and will receive my purchase email shortly. It makes me wonder how many other people are also under the impression that they reserved a bundle by submitting their paperwork, and just need that missing email to purchase it. Their support teams are proving useless, which makes me very pessimistic about interacting with them if other issues develop later.

When it comes down to it, this is less about getting a good deal on the bundle. It's to the point where it shakes confidence in a company that needed this launch to go perfectly to build consumer confidence after their last mishap. This + Bixby delays + phones with pinkeye (red screen) = a choppy launch. Even if the red screen issues turn out to just be rumors.
[Samsung Galaxy S8+ Accessories] billinaz:
It was sold out before the 21st, so an appointment to get your phone at midnight would not have helped.
[Samsung Galaxy S8+ Accessories] DECIM8:
So I didn't think I was going to get my upgraded bundle but I got the link to purchase late on Friday or early Saturday (4/21-4/22). I received my phone and got my submission done by noon on 4/19.Thought I wasn't going to get it for some reason but it looks like I did.

My recommendation for those that do not get the deal is to have a discussion with your local carrier location. When I bought the phones I had heard a rumor about their being very few of the upgraded bundles so had asked while I was there in person if I was guaranteed to get it. They assured me I was guaranteed to get the bundle and their would be no problem. When I didn't think I was going to get the bundle I went back and talked with them. They agreed to sell me a 256GB SD card and a ~$150 BT speaker for $99 (already have decent headphones) IF I didn't receive an email to purchase from Samsung by the 28th. It looks like I don't need them to do this but they were willing to work with me. I have a decent relationship with this location and I just bought 4 phones from them so YMMV at your location.
[Samsung Galaxy S8+ Accessories] nosympathy:
This wont hurt samsungs reputation at all. The masses won't care. Honestly it's gone about the same as any other promo like this from any brand I've ever been in. Just the demand in this case was extremely high so the timeline was smaller.

people have been getting the emails to buy the bundle after it's been sold out, because they registered before hand. So that is actually happening.
[Samsung Galaxy S8+ Accessories] itsjdmyo:
Anybody reaching the window where it lets you know that the $99 bundle is "sold out", at registration? i wonder if there is any chance they will get more in stock...?
[Samsung Galaxy S8+ Accessories] Reneesarah:
Galaxy 8 Promo at Best Buy

I called Best Buy and suggested that their delivery date of April 21st guaranteed that I would not be able to get the $99 promo that they told me at the time I ordered the phone would be available. I asked them to sell me a 256 sd for $99. The best they would do is offer a 64 sd card and wireless headphones for $99. I already have a 64 sd card and headphones, so their offer is pretty much a wash for me. The store manager blamed Samsung for not making enough product available.
[Samsung Galaxy S8+ Accessories] nosympathy:
They have the product in stock outside the bundles. They had a hard limit of 50K bundles.
[Samsung Galaxy S8+ Accessories] Nitemare3219:
I registered for the FREE Gear VR and controller option, but the approval email they sent is for the $99 bundle? I'm not paying $99 for that garbage. I just want the free VR stuff. Is there a specific number to call the promotions department?