yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Questions and Answers] akvtiger:
I just received the email to purchase!
[Samsung Galaxy S8 Questions and Answers] jestexman:
On hold now..

Never mind.. While on hold i finished reading smh.. Used the app.. Paid with paypal.. got an email from paypal and even see the 108 charge on my paypal account. nothing from Samsung and the app seem to lock up after i hit purchase but if its on my paypal.. It had to go through.

---------- Post added at 04:46 PM ---------- Previous post was at 04:29 PM ----------

and there is the email from Samsung..

Crazy the way it shows up in paypal.. At first i was like wait 579!!

Order details	Quantity	Price	Subtotal

Fully immersive Gear VR experience

1	$579.00 USD

$579.00 USD

Purchase Total	$579.00 USD

Your Payment

Purchase Total-$579.00 USD

Sales Tax$0.00 USD

Shipping Amount$0.00 USD

Handling Amount$0.00 USD

Discount$480.00 USD (Product Discount)

Gross Amount-$107.17 USD

PayPal Fee$0.00 USD

Net Amount-$107.17 USD
[Samsung Galaxy S8 Questions and Answers] flashingrom84:
Worked fine using the shop app for me. I just had to upgrade. This is my first run out with VR so I want to make the most of it :victory:
[Samsung Galaxy S8 Questions and Answers] The Root:
Guess I'll just wait for my email. Still have 2 hours until my 24 is up.
[Samsung Galaxy S8 Questions and Answers] thegameksk:
What is the link for the online chat?
[Samsung Galaxy S8 Questions and Answers] Majin101:
I got my order email. Shows my order info and everything. No tracking number yet though
[Samsung Galaxy S8 Questions and Answers] Greatbape:
I input my information on the app at 1:22pm on 4/19. My registration is still under review almost 32 hours later. No emails or links to pay. Could be because my email is different from the one I have on my tmobile receipt or because tmobile has a letter missing from the correct spelling of my name. Not sure what is holding my process up.
[Samsung Galaxy S8 Questions and Answers] vw65bus:
I got my approved email a few mins ago. Says allow 6-8 weeks for delivery.
[Samsung Galaxy S8 Questions and Answers] BornAgainAndroid:
For which one?
[Samsung Galaxy S8 Questions and Answers] vw65bus:
Just the vr headset, didn't need they sd card. I got one with my note 7 order.
[Samsung Galaxy S8 Questions and Answers] The Root:
Finally got it.
[Samsung Galaxy S8 Questions and Answers] Greatbape:
I finally got my registration complete after waiting only 36 hours. Still waiting on the email to pay for the bundle.
[Samsung Galaxy S8 Questions and Answers] Meanee:
Got an email yesterday, saying that I am approved and my Gear VR will be shipped. Still no email to purchase headset+card.
[Samsung Galaxy S8 Questions and Answers] TheLoneRaven:
I'm still stuck at the 'under review' stage -- it's been about a day.

http://imgur.com/93RoXQw
[Samsung Galaxy S8 Questions and Answers] chumpysv:
Just got approved for the VR bundle. Applied on the 19th at 4 pm and just gave them a screenshot of my initial order confirmation from t-mobile. I used the Samsung app to register.

Sent from my S8
[Samsung Galaxy S8 Questions and Answers] mobilehavoc:
Same boat - I can't tell from this thread if this is a problem or not? People are saying you have to give it 24 hours? It's been less than 24 hours for me
[Samsung Galaxy S8 Questions and Answers] The Root:
Mine came at about 30 hours after approval.
[Samsung Galaxy S8 Questions and Answers] Phayesone:
I registered through the Shop Samsung app at 6:30 pm on April 19th. It is still saying that it is being reviewed. So, almost 42 hours and nothing.
[Samsung Galaxy S8 Questions and Answers] jitterjuga:
Woke up this morning to find I was approved and a link to purchase in my email. Paid for the bundle and now just have to wait. Took about 36 hours from start to finish for me.
[Samsung Galaxy S8 Questions and Answers] shaun0207:
I did the samething just now.
[Samsung Galaxy S8 Questions and Answers] ramodil:
I applied at 10:00 AM EST on the 19th on the website and mine shows the VR bundle but no headset/memory card. Guy I work with put his info in 2 hours ago, got an "approved" email, went to the link and put in his payment details. The app shows for him processed and that it will ship soon.

I got chat on the line and was told "Look, they already sold out of the promotion items". WTF.
[Samsung Galaxy S8 Questions and Answers] jitterjuga:
For those of you who have been approved ad received a link and then paid for your bundle, after you paid, did you get any type of confirmation email of anything? I got the link ad placed my order this morning, but I have gotten no confirmation emails and nothing is showing up under my orders. I'm not overly concerned about it, just wondering if this is normal.
[Samsung Galaxy S8 Questions and Answers] The Root:
Yes I got a confirmation email. Can't remember how long after, though.
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
Crap, I wonder if you had a better chance if you used the app.
[Samsung Galaxy S8 Questions and Answers] ramodil:
It seems the people in my office who used the app all the way up to today were able to and given the link to buy. Those of us who used the website are listed as only getting the headset which basically falls into using the website screwed us out of the $99 promotion. So a bug screwed a number of us and makes me wonder if there is anything that can be done to force them to fulfill the requirement since it was a bug on their site.

I ask because I could care less about the headset as it's worthless without a LOT of extra cooling on the phone. I just wanted to get the bluetooth headphones (Not really) and memory card as the memory card alone is 200 bucks.
[Samsung Galaxy S8 Questions and Answers] jc83:
Is it the shop samsung app everyone is using?
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
You can start by writing to the CEO of Samsung USA and complaining. If that doesn't work, then you would need to research the law.

---------- Post added at 04:59 PM ---------- Previous post was at 04:58 PM ----------

A lot of people will be selling those on ebay shortly, I bet you can pick one up for $100.
[Samsung Galaxy S8 Questions and Answers] ramodil:
The bluetooth headset is garbage in quality and would have probably given it away to someone, the memory card is where the real savings is.
[Samsung Galaxy S8 Questions and Answers] BornAgainAndroid:
what makes you say that? I've only seen good reviews on it.

As for registering on the website, I registered on the website and got the buy now link for both my phones, but it was delayed about a day. (got it the 19th, got buy now the 20th) The website still seems to having issues, as I selected the $99 bundle for both, got an email for both, but my gift status shows Gear VR for one and $99 bundle for one which is incorrect, but I was charged for two $99 bundles. So I have no idea what is going on
[Samsung Galaxy S8 Questions and Answers] ramodil:
For some the headset will sound great but I have dealt with them and the lows seem to outbalance the mids and the highs are way to harsh so they would probably be great for people who love rap and drum and bass but others, would not recommend.
[Samsung Galaxy S8 Questions and Answers] ramodil:
Ok after 3 hours on hold samsung promotion support stated that come carriers were able to instantly purchase the headphones and memory card and others they have to verify indepth the information and that an email would be sent once it is. Wish the website and the application would reflect that.
[Samsung Galaxy S8 Questions and Answers] theizzardking:
i spent 3 hours on the phone and an hour of that on online chat support trying to get this sorted.

the only way that finally worked for me was the through the samsung shop app, but the phone lagged when going into the promotions page and submitted my claim without me filling out any of the fields or attaching POP (proof of purchase) , after waiting 2 hours, no joke, 2 hours 7 mins timed, to get a hold of someone on the phone i finally made contact, during that time i was reading this thread and trying to submit various other methods and different browser setting as for some reason it didn't like my mac addy and imei numbers i was putting in, once i got to talking to the service rep she was able to see my submission and was able to tell me that they had everything they needed, but unfortunately the picture of POP that i sent in had cut off the model number, stupid mistake, but the service rep assured me my unit is reserved at this point and a team member will be contacting me within 48 hours to let me know if there is any other missing information......

currently when i go to the website and check my status this is what i get : "Your submission is currently under review."

as i said earlier in my post i was double reassured that a unit has been set aside for me and that someone will be in contact to get the correct POP off of me. apparently the imei and mac address is enough for them to consider the thing yours, so if something stupid happened to you like it did me, or you are just stupid like myself and screwed something up, don't fear it'll get sorted once you get teh basic information into them.

if it hangs in that status for to long I'd bite the bullet and give them a call just to double check, it is by far the most painful way for contacting them but i had the best results and the service rep appeared to have access to lot more information that the online chat support guy, they did stress to me that it was important for me to respond to the email from their support team expediently, but again, assured me that i didn't have to worry about not getting a VR set as it had been reserved at that point.

pretty stoked for this VR thing, if it's kinda cool i'll go all out and get a real setup, saw this as a win win, got to upgrade my phone at basically very little extra cost to me and get to have a taste of the VR experience, anyone here have a real VR setup and what something like this is like in comparison? it obviously won't be quite as good, but it seems for something like movies, that there would be little difference.... i really have no clue what to expect and have zero experience with VR.
[Samsung Galaxy S8 Questions and Answers] sparky2029:
Does anyone know what this means?
[Samsung Galaxy S8 Questions and Answers] babyshanks:
Just got the shipping confirmation, gets here on Tuesday. Hopefully it's the full package and not just the SD card and headphones.
[Samsung Galaxy S8 Questions and Answers] Greatbape:
Open in a desktop browser. Won't show up correctly in mobile browser.
[Samsung Galaxy S8 Questions and Answers] sparky2029:
Thank you appreciate it
[Samsung Galaxy S8 Questions and Answers] sparky2029:
Does that mean I'll get it? Sorry for stupid questions, Its confusing to me
[Samsung Galaxy S8 Questions and Answers] dantes5823:
My status on the app has been sitting Review in Progress since 4/20 12:54am. You guys are already getting tracking lol. now im worried.
[Samsung Galaxy S8 Questions and Answers] Th3Bill:
How did you submit? On Web or on phone via Shop app? I couldn't get Web to work, but on the Shop app had approval in less than 12hrs.
[Samsung Galaxy S8 Questions and Answers] dantes5823:
I did it on the app
[Samsung Galaxy S8 Questions and Answers] Th3Bill:
Wow that sucks. I guess that Kills my theory that it was them being preferential to the app.

Which carrier did you get from?
[Samsung Galaxy S8 Questions and Answers] dantes5823:
T-Mobile. I was thinking maybe my proof of purchase wasnt good but my buddy got an email right away to resubmit it.
[Samsung Galaxy S8 Questions and Answers] Th3Bill:
I used the entire jump eip statement they sent me. Worked very fast
[Samsung Galaxy S8 Questions and Answers] M9x3mos:
Finally just got mine to go through. Submitted my registration through the web site when I got the phone. Then no link or anything and everything looked like I was only getting the vr headset only.

Just got me email to buy the 99 dollar headphone and SD card bundle and was able to do that through their site this morning.
[Samsung Galaxy S8 Questions and Answers] joeyac02:
Got an email saying my registration was approved what does that mean is that my vr that got approved?
[Samsung Galaxy S8 Questions and Answers] dantes5823:
I didnt even think of that until i came across this thread. i used this paper copy they gave me in store but it wasnt the greatest. still had order number and date and such tho.
[Samsung Galaxy S8 Questions and Answers] VaderSS:
I used the packing list that came with Sprint phone. It was accepted
[Samsung Galaxy S8 Questions and Answers] dknow101:
man i have seen any movement like a shipping tracker or email saying it shipped yet. but says i have been approved.
[Samsung Galaxy S8 Questions and Answers] Th3Bill:
Odd. I wasn't sure at first, so I figured I'd send them the most complete thing I had. I was worried it might get denied and shortly after submission, I got notification it was approved. Though I will admit I think they're having issues with that system, as it initially was telling me the IMEI I was submitting was wrong....
[Samsung Galaxy S8 Questions and Answers] dantes5823:
Sooooo who do I believe lol
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
Dang, it says I am approved but I never got the chance to pay and it is blank after Product.
[Samsung Galaxy S8 Questions and Answers] forsaken82:
Same here
[Samsung Galaxy S8 Questions and Answers] BarryH_GEG:
You got approved for Infinitely Immersive which is the Gear VR only. Fully Immersive is the $99 bundle which is sold out.
[Samsung Galaxy S8 Questions and Answers] dantes5823:
yea thats fine. I'm just conflicted now lol. the app says review but the site status says approved. I didn't put in for the $99
[Samsung Galaxy S8 Questions and Answers] Tidbits:
I don't understand how it could be sold out for the past few days and people have been able to get it the past few days too. I think what is going on is people are still under review and go based on pictures alone. When approved that's when they see their options. Some people think their approval is for the actual thing, but it's really about them accepting their submission.

I went through the app and assumed what everyone was assuming right now. Then yesterday I looked again and viola made me go through the process to select either the normal or the bundle. I chose the bundle and it's is in processing.
[Samsung Galaxy S8 Questions and Answers] Tidbits:
From yesterday.
[Samsung Galaxy S8 Questions and Answers] theizzardking:
If you read the thread you'd know to use the Samsung shop app. It automatically populates those fields and will go through.

I had the same issue and tried to submit it NUMEROUS times and failed...kinda...the app worked.

In other news, general statement to all, if you read the novel I wrote on page 7, my submission was approved and is now pending shipment with no other action taken on my part....so whole getting the submission into them was a nightmare it appears that if you need something up like the proof of purchase, they have a team of people doing a really good job of sorting through everything and getting these things approved, so if your submission says awaiting review you can be assured that 1. You have a unit set aside for you and 2. Within 48 hours you'll see some movement on your claim.

Another tid bit, is that you should check your status before trying to contact them again, even if you are meant to be waiting for an email....my submission was approved without further contact and I spent an hour on hold to find that out...approval email arrived 24 hours after the 48 hour contact window.

Hope my rambling helped calm some nerves at least or benefited someone at most, cheers guys andd good luck!

...oh btw, anyone know if we can buy the software bundle separately and any suggestions for what wouuld be some good apps and games for the new gear?
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
Mine was approved over 48 hours ago and I still have not received the approval email and no link to pay. The Shop Samsung app does not show the link to pay either.

I called and was on hold for 2 hours and then hung up. I called again later in the night and was on hold for 2.5 hours and finally got through. The rep said I was approved for the $99 gift and should receive the link to pay within 48 hours. That didn't happen.
[Samsung Galaxy S8 Questions and Answers] Tidbits:
The Gear bundle is sold out
[Samsung Galaxy S8 Questions and Answers] Gutana:
How are people in Canada going about getting the free gear GR (Not the bundle with sd card)? My registration process was: Pre-order on Sasktel website, then submit my information on the samsung website, and got an email saying it was registered and I needed to now buy the phone. I logged into my new phone a couple weeks later and nothing happened.

Am i weird for expecting some kind of confirmation?
[Samsung Galaxy S8 Questions and Answers] The Root:
I got a confirmation email but it doesn't show confirmed in the app. I emailed with my order number to double check.
[Samsung Galaxy S8 Questions and Answers] misterwal10:
Looks like it won't be a 6-8 week wait for me. Got this after lunch, estimated delivery is tomorrow!!!!
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
It wasn't when I registered and I have been approved for it, just haven't been sent the link to pay yet.
[Samsung Galaxy S8 Questions and Answers] Tidbits:
You you were approved vs they approved your submission. The wording was terrible but it was about the submission itself and not an approval you were approved for the promotion.
[Samsung Galaxy S8 Questions and Answers] theizzardking:
My post was in relation to the free bundle.

Paid bundle was gone in hours after release.
[Samsung Galaxy S8 Questions and Answers] dnzaldivar57:
Download Shop Samsung from play store and register the promotion from your phone. The app will generate info automatically. I had the same issue and customer service said to do it that way because there was an issue with the webpage. The app worked for me.

GOOD LUCK
[Samsung Galaxy S8 Questions and Answers] dantes5823:
I have a question. I got tracking for mine today. For the oculus gift it says how to redeem my code but I don't see said code to redeem?
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
Again, I have been approved for the paid bundle, like I said I just haven't received the link to pay.
[Samsung Galaxy S8 Questions and Answers] The Root:
Did you get an email? Push the button in it. It'll say But Now. I actually still get the option to buy it at full price.
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
No, that is the whole problem. They haven't sent it.

Can you post a link to the bundle? Perhaps if I am logged into my account I can buy it for $99.
[Samsung Galaxy S8 Questions and Answers] Xshooter726:
Got mine earlier today.

Registered on Thursday paid Friday got it today.
[Samsung Galaxy S8 Questions and Answers] Tidbits:
Same scenario as you but I didn't get mine nor a label
[Samsung Galaxy S8 Questions and Answers] The Root:
The best way is to use the Shop Samsung app. That's how I got it. Then go look at your account name and there should an arrow under it. Click it and press My Promotions. If it's ready for you, you'll get an Infinitely immersive splash screen with a rectangular Buy Now button.
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
Again, if I could do that, I would have.

Nope, that is the whole problem.
[Samsung Galaxy S8 Questions and Answers] The Root:
Then you're in distribution limbo like I was. You'll get it but it'll be frustrating. Somehow you also had some priority in line, so you'll get it but you're in a later realm. I'm stuck waiting on shipment. My screen mirrors my S7 promo minus the shipping phase. You're good, just wait. It sucks hard. I don't think it's actually sold out. I think people with higher Samsung profile (ie. legacy registered devices or some criteria) have a place in line held and after an amount of time they release their ability to collect.
[Samsung Galaxy S8 Questions and Answers] dantes5823:
did you get a code for the oculus store?
[Samsung Galaxy S8 Questions and Answers] Xshooter726:
Yes I did.
[Samsung Galaxy S8 Questions and Answers] dantes5823:
separate from the order shipped email? it tells me how to claim it but I don't have a code to claim lol
[Samsung Galaxy S8 Questions and Answers] Xshooter726:
Yes it comes in the box as a card you scratch to reveal the code.
[Samsung Galaxy S8 Questions and Answers] dantes5823:
ohhhhhhhhhhhhh that makes sense. would have been a nice thing to put in the email lol. thanks !
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
Waited on hold for an hour last night, then the rep put me on hold to check my status and disconnected me! Then I called back, waited for another hour and second rep said I am approved for the fully immersive box (which of course, I already knew). She said I would receive the box in 6-8 weeks but I told her again that I had not yet paid the $99. She said there is a system issue with sending out the emails to pay, which sounded like BS to me, but that the email would come. I think she has no idea what is going on and no one else does either.

If they aren't going to give me the fully immersive box, I hope I get the $130 ecert.
[Samsung Galaxy S8 Questions and Answers] Majin101:
I emailed them about the expected delivery like 3 days ago and they finally responded.

UPDATE: just got my tracking info. Expected to deliver this Thursday. Check your emails!!!
[Samsung Galaxy S8 Questions and Answers] VaderSS:
No tracking number yet, but I ordered on the 20th. I ordered a battery pack from Samsung yesterday, ground shipping, and I already got a tracking number for that. So much for "expedited..."
[Samsung Galaxy S8 Questions and Answers] Majin101:
Maybe they included it in that package... Lol, wishful thinking! Hopefully you get something in the next 24 hours.
[Samsung Galaxy S8 Questions and Answers] cdig:
Urgh 'failed' twice, now I'm locked out? Trying to call them.

I don't think there is anyone working at samsung support. been trying to call them all day. nothing.

live chat doesn't work.
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
You have to press the right buttons to get to Samsung Promotions. Why did you fail? You need to circle the pre-order date and the phone. What are you submitting?
[Samsung Galaxy S8 Questions and Answers] cdig:
first time I submit best buy order confirmation. but missed the 'best buy' logo.

2nd time I took a pic of my best buy receipt when i picked up the phone, but that was missing the preorder date.
[Samsung Galaxy S8 Questions and Answers] LoliSmith:
The pre-order date should be circled as well as the product circled. If the product ordered wasn't on the pre-order confirmation, then I would have scanned in the receipt and made a multi page PDF with pre-order confirmation first and the receipt second and the pre-order date circled and the product purchased circled.

https://promos.samsungpromotions.com/infinitelyimmersiverules/
[Samsung Galaxy S8 Questions and Answers] The Root:
Finally just got my shipment confirmation.
[Samsung Galaxy S8 Questions and Answers] chumpysv:
I only got the VR, but I filed for it on the 19th and finally got my shopping confirmation last night. Supposed to be delivered tomorrow night.

Sent from my S8
[Samsung Galaxy S8 Questions and Answers] panthers89fan90:
Got my shipping confirmation via email this afternoon for my Immersive Bundle. Looking forward to trying out the headphones and of course more storage!
[Samsung Galaxy S8 Questions and Answers] forsaken82:
So after months of fighting with Samsung...... My fully immersive bundle will be here tomorrow!!!!!