yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8+ Questions & Answers] AhsanU:
I am on the verge of having mine canceled from Clove.

They recently e-mailed my wife, whom paid for the phone as a birthday gift, stating that they'd need further verification when she already went through some to actually charge the card on a UK based website to begin with (obviously not Clove's fault, but it was an annoyance nonetheless). They e-mailed her stating that they need a specific authorisation code from the card issuer, as there's a unique one for every transaction, to continue the order. With the phone releasing 2 days from now, it stands to reason that I will not be receiving the phone any time soon since they've started this b.s. My wife's gone through her bank and they have no authorisation code to give her, and only told her to tell Clove that they can contact them if they need any further verification. The card has already been charged, and it appears on a statement too.. why wait until 2 days before the phone releases to send an e-mail stating that they need further proof? Sounds like bull**** they've conjured up because they don't have the supply for the amount of preorders they received.

Complete bollocks I reckon. If they don't reply back and nothing happens in 2 days, I'm going to get my wife to cancel it and buy it somewhere else. This sort of shotty/shady business is distasteful.
[Samsung Galaxy S8+ Questions & Answers] CAL7:
I've ordered twice from Clove and the first time I jumped through all those hoops to finally get it processed. It was not easy because they do ask for things that my credit card company was unable or unwilling to provide (been long enough now that I can't recall the details). However, having done all that once, the second order went through without a hitch. All I can say is that I don't think your experience is a result of supply issues; just SOP for Clove's international order processing, painful and seemingly unnecessary as it may be.
[Samsung Galaxy S8+ Questions & Answers] osmosizzz:
Wow seems a few of you guys weren't so lucky. I just went in the site, entered my information, ordered and that was it. Everything went through first time. I used my Amex so I got hit with a $20 usd foreign transaction fee but that was it. In total, 760 for the phone. No taxes or vat here to the states which makes it cheaper than all the US models. Downside is having to wait an extra 2 weeks for the phone and the fact they unbox it.
[Samsung Galaxy S8+ Questions & Answers] 954wrecker:
You think Amex has advantages in the warranty department as well if anything goes wrong with it? I know they double the warranty but was unsure regarding international purchases.
[Samsung Galaxy S8+ Questions & Answers] st3rv:
I don't think they did that to buy time, they mention that first time international customers may have to provide passport. What I didn't like is that they asked for more stuff not disclosed in advance AFTER placing the order, which is not very professional. Anyway I canceled for a different reason and no issue getting the full refund.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Kinda sucks clove won't have stock until the 28th which is a friday and then the following monday here is a bank holiday so im probably not gonna see my s8 until the end of next week and thats assuming clove have enough stock on the 28th!! From the brief chat i had the other day with a staff member from clove. I got the impression he wasnt confident of fulfilling everyones order and he stressed there was no guarantee they would even have stock on the 28th but "hopefully" they do.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
I just got an email from clove that says "thanks for placing your oder" and goes on to ask for feedback. Anyone know if this is an indication my s8 was dispatched or is this just an automated email that gets sent out a week or two after you place an order?
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
I placed my order on 18 April 2017 for a Black S8+ and my order just changed today from "BACKORDER" to "PROCESS". I'm not sure what that means or if its any indication of anything. Just something I noticed today.

---------- Post added at 01:17 AM ---------- Previous post was at 12:54 AM ----------

Also I just noticed that the option to cancel the order is now gone whereas yesterday there was a big blue button to canel the order, so something is definitely happening.

---------- Post added at 01:19 AM ---------- Previous post was at 01:17 AM ----------

My order is coming to the US btw, just in case anyone is wondering
[Samsung Galaxy S8+ Questions & Answers] 954wrecker:
What credit card did you use and what was the final total price in USD if you don't mind me asking?
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
I bought using PayPal and the final price after shipping was $869.45
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
How did you see the changed status? Did they email you? I have no indication of anything just an email from the day i ordered to say my order was successful. That was on the 19th and haven't had any update since.
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
I went to their website and signed into my account and it says the order status under the orders section.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Oh ok. In that case mine says process aswell but i think it has said that since the 19th!! If i click to view order it just shows me my invoice. Clove as far as iam aware haven't even got stock of the S8 yet so i doubt 'process' means anything significant
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
Yesterday mine said "Backorder" not "Process" and there was an option to cancel the order on the order page now the option to cancel is gone. In not sure if it means anything but its definitely changed since last night.
[Samsung Galaxy S8+ Questions & Answers] osmosizzz:
That was for the plus? I paid 760 for the regular s8. 720 for the phone, no taxes, shipping was like 20 and a 20 dollar foreign transaction fee.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Just heard from clove today. Apparently the S8+ arrived to them today but no regular S8. They are hoping to have the regular S8 the end of next week. What sort of bull**** is that. Just for the sake of it i asked if i was to pay the extra money for the S8+ would it be dispatched today and he said no because they only have enough to fulfill pre orders. Seems strange to me they didn't receive a single regular S8 yet half the uk has them.
[Samsung Galaxy S8+ Questions & Answers] gavinfabl:
Frustrating but this is the doing of Samsung. Supplies gone to UK networks and limited supplies to online retailers it seems. I just checked and Amazon UK have phone still on pre order only.
[Samsung Galaxy S8+ Questions & Answers] BarryH_GEG:
Clove is small compared to the big wireless carriers and resellers. They probably get limited stock because of it. I ordered a S8+ from them on March 30th so if they have stock I'd imagine I'll get it soon. I don't know if how they prioritize local vs. international orders so that could make a difference too.

I sold my S7e and have to return my AT&T S8+ because I'm coming up on my 14 day window. So I'll be using a 4G Tab A 8 as my phone until my Clove order is delivered. That ought to be fun.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Yeah this sucks but i guess it's not cloves fault. I just hope i have it in my hands by this day next week as it now looks like that's the soonest ill have it. If i have to wait until the following week ill go mad lol #nopatience
[Samsung Galaxy S8+ Questions & Answers] BarryH_GEG:
I just got this so they are definitely shipping. Mine's a black S8+.

---------- Post added at 05:03 AM ---------- Previous post was at 04:59 AM ----------

I asked this morning about pink displays. This was there response from moments ago.
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
When did you place your order if you don't mind me asking?​
[Samsung Galaxy S8+ Questions & Answers] osmosizzz:
Damn seriously. Have to wait another week? That sucks. And that's for them to just get it. Likely won't be getting it til the week of the 12th then :-/
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Yup possibly. They only got stock of the S8+ so those of us that ordered the regular S8 have no choice but to wait. Hopefully we'll have them by this day next week at best
[Samsung Galaxy S8+ Questions & Answers] clubtech:
My S8+ order just shipped today as well. Should be here Monday .
[Samsung Galaxy S8+ Questions & Answers] osmosizzz:
Just gave them a call and they did say next week is when they will receive the regular S8. hmm. so another 2 weeks wait for sure until we receive the device
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
When did you place your order, if you dont mind me asking? And is it shipping to the US?
[Samsung Galaxy S8+ Questions & Answers] Drunkadf:
Anyone buying from Canada? Just curious of the duty and tax charges if you ship with Fedex. I remember they usually charge a brokerage fee as well.
[Samsung Galaxy S8+ Questions & Answers] BarryH_GEG:
Early on March 30th and yes, I'm in the U.S. I used PayPal which bypasses all the security checks - cash is cash. ;) It's arriving Monday but I had to have it held until Thursday because I'll be travelling at a conference where I'll be using an 8" tablet as a phone. That ought to get me a few eye rolls.
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
Ok thanks. How did you find out it had shipped? Did they send you an email? Im just wondering because I ordered mine on the 18th, payed with PayPal, and its coming to the US and I haven't seen anything about it shipping.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Did you order the Regular S8 or the S8+ as its only the S8+ thats shipping for now
[Samsung Galaxy S8+ Questions & Answers] klinetic12:
Wow that sucks. I ordered the s8. Guess I'm going to the beach next weekend with a phone that will probably overheat and drain out in 2 hours, then it'll be attached to my external battery pack for the rest of each day. And protecting it from any splash damage, and dealing with terrible GPS, lag, and audio issues.

I really need an upgrade guys.
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
I got the S8+ Black
[Samsung Galaxy S8+ Questions & Answers] clubtech:
Yes shipping to the US. I ordered on April 3rd.
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
Yeah I'm not holding out much hope that mine was shipped out today. I never heard anything from them and they are closed now and according to their website closed on Monday, so it looks like Tuesday at the earliest.
[Samsung Galaxy S8+ Questions & Answers] sampong8:
I ordered the regular S8 Black on March and delay again and again
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
For anyone interested I just got an email from Clove. I emailed them last Thursday asking about when I could expect my order to ship. The email from they said that their orders "greatly exceeded their expectations" and "only the very earliest orders are shipping out at this point and they hope to get more stock early next week" and "they look forward to shipping my order in the coming weeks". I'm considering canceling my order and purchasing one off eBay. Does anyone here have any experience buying a phone like this off eBay?
[Samsung Galaxy S8+ Questions & Answers] qthedeveloper:
I received a similar email from Clove. "More are expected this week and we hope to complete your order in the next few days". I was considering eBay, however, most sellers don't mention anything about place the "5 minute call" to region unlock the phone.
[Samsung Galaxy S8+ Questions & Answers] clubtech:
If their phones are sourced in Asia or middle East there is no region lock so no need to place the 5 minute call.
[Samsung Galaxy S8+ Questions & Answers] MeltdownSpectre:
I can confirm this.

Imported my S8+ from the UAE since preorders in Pakistan aren't shipping till the 5th.

No region lock and I'm very happy with my purchase.

It came to a total of 3100 AED which is around 850 USD give or take with the current exchange rates.

Sent from my SM-G955F
[Samsung Galaxy S8+ Questions & Answers] qthedeveloper:
Thanks
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
I found the phone for sale cheaper elsewhere and notified clove and they replied that it was cheaper because that company gets them from China and apparently they are different specs then the s8 clove offers. So for those wondering. Clove do not get there phones from Asia or at least that's what they told me.

---------- Post added at 03:29 PM ---------- Previous post was at 03:18 PM ----------

Also. I've got no email from clove in relation to my order. I did message them and the reply i got on Facebook just said "we are contacting Samsung today in relation to stock and will contact you when we have more info" I have heard nothing since.

Seems kinda lousy they would charge my card for an item they clearly can't provide me with. I understand it's likely out of there control but they should have been better prepared and not advertise "pre orders" when they can't even get stock of the phone. Everywhere in my locality now has the s8 and iam left hanging ? This sucks ha

---------- Post added at 03:46 PM ---------- Previous post was at 03:29 PM ----------

Interesting too that they use the term "more stock" as if to imply they already had stock of the S8. They have yet to receive ANY stock. They received the s8+ but NO regular S8 so strange they use the term more.
[Samsung Galaxy S8+ Questions & Answers] BarryH_GEG:
Clove only sells BTU (UK) phones with a two year warranty. They're an authorized Samsung reseller. My S8+ arrived yesterday but I'm out of town. :(
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
They have assured me all their stock is uk stock also! They do not get any stock from asia!! Sadly they cannot confirm when they will have the s8 so its looking highely unlikely they will be receiving stock this week as if they were then surely they would have confirmation by now if it was on the way! All i can do is hope they get stock early next week so that i might have a chance of having the phone by the end of next week otherwise its gonna be yet another weeks wait and iam fed up as it is ha Im sure this is a pain for them as much as it is for us

---------- Post added at 07:33 PM ---------- Previous post was at 06:58 PM ----------

Crap..... now i just got an email saying they might not have the s8 until the 12th which is a friday so looks like i have a 2 week wait minimum ahead of me to get my s8! and even at that theres no confirmation! Could even take longer :( Gutted!! Everywhere in my locality now has the S8 and i could have bought the phone for the same price i paid clove (although it would be carrier locked) but at least id have the phone now!! I hope clove intend to compensate there customers with something small just to soften the pain of having to wait! I know its not their fault but such a gesture would go a long way with regards me remaining patient!!
[Samsung Galaxy S8+ Questions & Answers] BarryH_GEG:
Some of you were confused about what you were ordering from Clove. There were no "pre-orders" and they said so. Their site always said "UK launch date April 28." You could certainly read in to that stock would be plentiful and all orders would be shipped on that date but that's not what the statement says. We ordered phones from Clove with no set shipping date. They appear to be shipping based on when orders were placed for models they recieve stock for. My order placed 3/30 for a black S8+ shipped on 4/28. As for payment the rules in the UK are different in that you can be expected to pay in full subject to the merchandise being shipped.

So Clove did nothing wrong but the process clearly has left some folks in the U.S. disappointed.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Fair enough. I would agree its out of clove's hands so iam not trying to bash them as such! However! Clove were more then happy to lead me to think that they would have stock on the 28th and therefore the phone would be dispatched on that day or the following day! That was my understanding given that thats what they implied! I honestly believe clove were aware they wouldnt receive the regular S8 at launch date but understandably didnt want customers t know that! I work in similar business and i know how they operate! Getting your money is priority number 1... understandably but in these situations its obviously frustrating for the consumer especially when like me you have ordered lots of accessories and have no phone lol
[Samsung Galaxy S8+ Questions & Answers] osmosizzz:
I'm not blaming clove for anything. I put my order April 1st for the S8. My understanding as a Samsung partner, I thought they were going to have plenty of phones and ship out the 28th. Seems that as a partner they're not getting priority at all. Regardless, if you want exynos and some what of a warranty, you'll need to go through clove or a similar third party seller. If you don't care about warranty, then ebay has plenty of exynos sellers such as 232tech and never msrp.

---------- Post added at 11:32 PM ---------- Previous post was at 11:28 PM ----------

I've bought the s6, the note 5 and the s7 edge from ebay. Never had an issue with them. I stick to never msrp and 232tech. . The downside of the ebay ones is no warranty. You can go the square trade route however if you want warranty work.
[Samsung Galaxy S8+ Questions & Answers] BarryH_GEG:
My phone came Monday but I was travelling so just got to see it today. It's perfect. No red tint and as pure (compared to the AT&T carrier version) as the driven snow. The display seems so much more sensitive and transitions and such seem more fluid. I'm a happy camper. I'm using Samsung Cloud to restore the phone from the back-up I made of my AT&T version. I'll provide more U.S. vs. UK comments as I get it set up.
[Samsung Galaxy S8+ Questions & Answers] vinsky78:
Can't wait to read your next comments... :D
[Samsung Galaxy S8+ Questions & Answers] `SBR`:
i also got the same email.. tuesday

but today my status changed from Back ordered to Process, so emailed them.. they informed that is an automated email and informed they are getting a small amt of stock this friday and my Phone will ship on 5th itself.. Nice to hear that.

Ordered S+
[Samsung Galaxy S8+ Questions & Answers] HXML2:
How much duty and taxes to ship to America??
[Samsung Galaxy S8+ Questions & Answers] osmosizzz:
None. Just shipping which is about 20 usd
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Woohoooo i just got an email to say my S8 has been dispatched! Contacted them to confirm and was told i should have it tomorrow :) Strange given that only recently they said they wouldn't have them in stock until next week!! Just hope now that it arrives without any of the reported issues some users have had!!
[Samsung Galaxy S8+ Questions & Answers] `SBR`:
+1 i got the mail as well..

May be most of them cancelled the order, they are sending the remaining stock to whoever registered early or lately..
[Samsung Galaxy S8+ Questions & Answers] klinetic12:
Got my S8 shipping confirmation this morning (Thursday), placed the order on April 4. The anticipated delivery date to Washington DC is Monday, so I probably just missed the business day weekend deadline.
[Samsung Galaxy S8+ Questions & Answers] Drunkadf:
DHL or Fedex?
[Samsung Galaxy S8+ Questions & Answers] osmosizzz:
DHL
[Samsung Galaxy S8+ Questions & Answers] BarryH_GEG:
Here's a helpful hint for those using UK phones on AT&T. Their system doesn't recognize the Galaxy S8 as what it is - a Samsung LTE device. When they added my new UK S8's IMEI on my line when they issued a new SIM the system picked it up as an anonymous smartphone and it was limited to HSPA. The short term fix was they used my returned AT&T S8's IMEI on the line. The long term fix is my UK phone's IMEI has to be manually added to AT&T's database which I was told had to be escalated to a special department and could take anywhere from a day to two weeks. At least the workaround has me going while they make the necessary adjustments. Kind of weird because I haven't heard people with Asian imports talking about LTE access issues on AT&T. Initially the AT&T tech said "oh well, I guess you're stuck with HSPA." So push if AT&T challenges or questions you.
[Samsung Galaxy S8+ Questions & Answers] cc999:
Samsung Pay

Can anyone with the Clove purchase verify that Samsung Pay works in the USA with a USA credit card?

CC
[Samsung Galaxy S8+ Questions & Answers] BarryH_GEG:
Not out of the box and I haven't had a chance to play with it. People have had success when Samsung Pay was active in the region the phone's from (EG: UAE<>UAE). Samsung Pay is rumored to be coming to the UK on May 16 and they may help. You can download Samsung Pay on to the UK phone but it only goes to a "coming soon" splash screen. If I use the U.S. versions of S Pay Framework and the S Pay app it recognized my previously registered S Pay account but won't let me past the first page.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Received my S8 from clove today! Incredibly fast shipping! Tracked it before bed last night and it was still in the uk! Woke up this morning and it was out for delivery ha Cant say much as of yet as i literally only powered it on like 30 mins ago! What i can say however is 1, There doesn't appear to be any screen issues (red tint etc) . 2, Wow the screen looks amazing (the default wallpapers suck though imo). 3, That iris scanner is surprisingly fast. Not sure if its something iam gonna use regularly to unlock the phone especially outdoors but it does work well!!
[Samsung Galaxy S8+ Questions & Answers] zacharyt86:
Just a quick update for anyone that cares. After I last posted on May 2nd I emailed Clove and asked to cancel my order on May 3rd. I never received a refund or an email back from them since then and it's been well over a week and I send 2 more emails in that time. I was close to filing a dispute with PayPal when my phone showed up from them yesterday out of nowhere. I never got a shipment notification from them or a tracking number or anything, it just showed up out of the blue. Overall very happy with the phone but Clove's communication could stand to be improved.
[Samsung Galaxy S8+ Questions & Answers] Blaalad12:
Thats odd! I was a bit disappointed about the slight delay getting the S8 but clove were very responsive to me personally and when the phone arrived they literally notified me first thing and about 2 hours later i had an email that it was dispatched!!
[Samsung Galaxy S8+ Questions & Answers] mikey_sk:
sorry to sound stupid but does the UK/EU Version support all or just some of ATT LTE bands? whats the story on compatibility with T-Mobile? Im gonna move to NYC for a year and was gonna use my UK S8+ with either an ATT or T-Mo card.

EU phones have much less bloatware than their USA counterparts, what are the network's smokin' out there???!!!
[Samsung Galaxy S8+ Questions & Answers] osmosizzz:
I canceled mine and just switched to tmobile from cricket and got the tmobile model. I called clove using Google voice since I had extra credit in there for international calling and asked to cancel. The lady canceled right away and I got a refund about 2 or 3 days later. Went to ebay and tried to get one from 232tech and the phone got stuck in customs on the way to them so I canceled that and just picked up a us version. The experience with clove was great even though I canceled my order. They were good with communicating and prompt refund
[Samsung Galaxy S8+ Questions & Answers] Velrix:
I forgot to update this but my phone shipped April 28th and I had 3 days later. Sucks they didn't get it out to some of you.