yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
Why would most be dated the 21st?

The carriers released them early to many customers. Part of why we have this problem now.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
Considering they only had enough for 6% of the preorders, and they also let their customers get the promotion starting on March 30 they could have told the retailers not to put up the signs because the promotion was gone long before release day.
[Samsung Galaxy S8+ Guides, News, & Discussion] 954wrecker:
Exactly, they probably sold them out and took people's $99 long before anyone had the phone. People who paid the $99 on March 30th are getting screwed also. People who ordered them a few days ago through the app or website for $99 are having them delivered in a few days. The preorder people have no assurances they will get anything.

https://xdaforums.com/showthread.php?t=3584345

I knew they would screw 99% of the people who didn't use samsung.com and preorder. I'm a little surprised they are screwing the people who preordered and paid the $99 already.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
Surprised? Not me.

I remember the last promotion where they denied people because he preorder date was outside the promo.

They forgot to take into account the time zones and us on the West coast got the preorder in before midnight so the order showed a day earlier than the promo.

They have not yet had a preorder go smooth. They could have had this one go smoothly by putting everyone on a smooth playing field..... but they chose to be sleazy about it.
[Samsung Galaxy S8+ Guides, News, & Discussion] LightningGA:
Did yours ever update?

I have the same issue.
[Samsung Galaxy S8+ Guides, News, & Discussion] RedBaron134:
Did you take a look on a desktop. I noticed the same thing on mine but the graphic shows properly on a desktop.
[Samsung Galaxy S8+ Guides, News, & Discussion] LightningGA:
That worked, says it's been approved. Now I just need to wait for the email with the pay link.

Thanks Red
[Samsung Galaxy S8+ Guides, News, & Discussion] RedBaron134:
Anytime
[Samsung Galaxy S8+ Guides, News, & Discussion] FluxionFluff:
Right?! That's exactly what I thought. They should have made that clear that you had to put your pre-order confirmation, not when you picked up the phone, which unless you did in-store pickup (had to pick it up on 4/21), you got it a lil earlier otherwise. I haven't found out if my resubmission (I submitted my Best Buy pre-order confirmation like you did) has been accepted or denied yet, but I will post whenever I get an update.
[Samsung Galaxy S8+ Guides, News, & Discussion] nosympathy:
While I think some aspects of this whole deal samsung screwed up, I greatly agree with this. A lot of the factors are in the hands of the buyers. Also the carriers. To blame Samsung as a whole is crazy.
[Samsung Galaxy S8+ Guides, News, & Discussion] eelton:
This would be fine if they had been upfront about it--"Preorder through Samsung.com and get this offer." But every retailer (the carriers, Best Buy, etc.) was making this offer, when Samsung knew full well that very few--if any--people would actually get the bundle through them.

This is a joke, right?
[Samsung Galaxy S8+ Guides, News, & Discussion] shag_on_e:
Well I think 50,000 immersive offers is nowhere near enough to even mention to people especially when major carriers like Verizon are promoting this as a sale point. 50k is literally a drop in the bucket and the massive amount of people clicking the immersive deal will get denied. It is a crazy good deal, but they could've at least brought a bit more to the table to at least hold over for half a day!
[Samsung Galaxy S8+ Guides, News, & Discussion] 954wrecker:
Samsung has almost everything in stock MINUS the AKG headphones obviously.

Here is a link to an earlier post of a bundle I mentioned to the preorder guys who got shafted and got a $50 coupon code!

https://xdaforums.com/showthread.php?p=71999046
[Samsung Galaxy S8+ Guides, News, & Discussion] mbne84:
I preordered mine from best buy on March 30th, picked it up at Best Buy on the 21st around 11am went to the website on my computer around 2pm and got the $99 bundle with no issues. Got the email with the link to make the payment and I was approved no problem. To the people having trouble with the Best Buy receipts, if you preordered online and picked up in store and didnt get a printed receipt just save a copy of the order summary from the website showing that it was picked up. That's all I needed. I'm pretty happy, got a great phone now hopefully these headphones end up being good.
[Samsung Galaxy S8+ Guides, News, & Discussion] parusia:
The headphones are awesome, I received mine together with the phone, I ordered from Samsung direct, I'm with T-Mobile and ordered S8 from T-Mobile for my daughter with JUMP, I'm with JUMP ON DEMAND on my line and asked my daughter is she wants the SD card, the headphones and the VR she told me she doesn't. I decided to use muy JUMP ON DEMAND whenever the Note comes out later during the year, and ordered my S8 Plus directly from Samsung that way I can have everything delivered at once without filling up any promotion stuff.

I'm a happy camper.
[Samsung Galaxy S8+ Guides, News, & Discussion] Biggenz:
First world problems...
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
Makes no sense, so many people were denied the opportunity to order the bundle as of the 20th, how you managed to get it all on the afternoon of the 21st just is not logical.
[Samsung Galaxy S8+ Guides, News, & Discussion] countryg1rl:
I preordered 2 s8 plus on the,15th came in today. Was told I don't qualify. They should be more specific on that free promo now we got a lot of angry customers.
[Samsung Galaxy S8+ Guides, News, & Discussion] Ryland Johnson:
Do you know what promos we got offered the other side of the pond, zero.

In all these promos there will be fine print that will state "while stocks last" etc. Many countries in Europe cant even get the bloody mobile yet!

Ryland
[Samsung Galaxy S8+ Guides, News, & Discussion] mbne84:
I went to the website and when it asked if I wanted the free offer or the $99 bundle, i choose the bundle. I had no idea they were running out and they were still giving the choice on the 21st. I don't see what's not logical about that. I didn't see that they were out until they posted the message on the website the next morning when I went to check the status.
[Samsung Galaxy S8+ Guides, News, & Discussion] LightningGA:
Same here. Went on the site around noon eastern time on the 21st and the option for the $99 bundle was still an option. Now I'm still waiting for an email to pay so we'll see what happens.
[Samsung Galaxy S8+ Guides, News, & Discussion] donguason:
Mine just shipped. Supposed to be here this week.
[Samsung Galaxy S8+ Guides, News, & Discussion] FluxionFluff:
As an update, my resubmit got approved... BUT only getting the Gear VR + Controller. Despite me selecting the $99 bundle before in my original submission. Oh well. At least I'm getting the pre-order bonus. :) Better than nothing.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
Many reported not being able to get the bundle on the 20th. I was not able to on the AM of the 21st.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
The "while supplies last" isnt the issue. The issue is that they screwed up how people can apply to get the bundle. Those who preordered got zero chance until they got the phone in hand, and for many that was the 20th or 21st.

Even then, they screwed up how they get the payment completed.

They made it even worse with 3 and 4 hour hold times on the phone only to get disconnected or bad information by a drone with no clue.
[Samsung Galaxy S8+ Guides, News, & Discussion] LoliSmith:
You plan doesn't include expedited shipping. Verizon offers it free or for an extra amount at their discretion.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
Actually it does. We are on an account that includes

1. 22% plan discount, 1 year contract,

2. unlimited data, text

3. Includes Verizon Cloud

4. Pricing for minute usage

5. One year pricing, 10 month upgrades

6. No early termination fees

7. WAIVED $40 Activation, $40 upgrade and $35-$70 restocking fees

8. Overnight shipping fee waived
[Samsung Galaxy S8+ Guides, News, & Discussion] Tidbits:
Overnight shipping does not mean expedited shipping.
[Samsung Galaxy S8+ Guides, News, & Discussion] LoliSmith:
Also, overnight shipping fee waived only means that IF Verizon offers overnight shipping, the fee will be waived. They don't have to offer it.
[Samsung Galaxy S8+ Guides, News, & Discussion] Tidbits:
That too
[Samsung Galaxy S8+ Guides, News, & Discussion] dnzaldivar57:
I had the same thing happen while registering the promotion. Right before they ship they will send an email update to you to process the payment for the promotion.
[Samsung Galaxy S8+ Guides, News, & Discussion] Tidbits:
They already took my money Thursday last week. It's been 1 week and still no movement past that.
[Samsung Galaxy S8+ Guides, News, & Discussion] dnzaldivar57:
I would wait another day. I processed my payment on the 21st. And just got tracking email late last night. Also check spam folder as thats where i found the payment email that was sent. Tracking says i should have it by tomorrow.
[Samsung Galaxy S8+ Guides, News, & Discussion] TechBSwift:
I'm in the same boat, they took my money last week through paypal and I haven't heard from them since
[Samsung Galaxy S8+ Guides, News, & Discussion] felloffthetruck:
Same deal here, paid for the $99. bundle on 4/20 via PayPal and have no shipping or tracking info as this morning 4/27 :(
[Samsung Galaxy S8+ Guides, News, & Discussion] JasonJoel:
I bought the $99 bundle last week, and just got an email indicating it has shipped this morning.
[Samsung Galaxy S8+ Guides, News, & Discussion] electrigg1@gmail.com:
I registered my phone, it was accepted. I ordered the $99 bundle, it charged my credit card. Receipt said 2 day air ups. It been 4 days & no sign of bundle, plus I can't track package. Not sure if will receive or not.
[Samsung Galaxy S8+ Guides, News, & Discussion] Tidbits:
Supposedly... It's on backorder. They are giving out more than they expected to. So they are waiting on inventory to ship more out.

I called got that response and 3 of my friends did the same. We waited about 3 hours to talk to someone.
[Samsung Galaxy S8+ Guides, News, & Discussion] nosympathy:
Not what I was told, I was told based on my account it should have shipped and I should have a tracking number (They told me payment won't clear until they ship the bundle but admitted they see my payment cleared) and yet my payment cleared and I have no tracking number and they can't find one. I also haven't gotten a notification from UPS/FedEx for a label creation.

If anyone elses payment cleared you might be in the same boat. I have a sinking feeling I'll be stuck waiting 6-8 weeks and complaining because the order got lost in the system (somehow marked in a way that a bundle never ships.)
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
Ugg.

What it means is that any phone I buy from Verizon is shipped overnight with no shipping charge.
[Samsung Galaxy S8+ Guides, News, & Discussion] Tidbits:
If eligible. I used to have free overnight and not all orders are eligible, and overnight doesn't mean expedited.

---------- Post added at 02:56 PM ---------- Previous post was at 02:53 PM ----------

We are waiting for ours and that is what was told to us. We didn't lead the questions but 3 different reps said the same things. I still am taking it with a grain of salt.
[Samsung Galaxy S8+ Guides, News, & Discussion] ssgunner20:
Im tripping out how some say they reqdy got bundle. I got confirmation email of order after paying but no vr bundle yet.
[Samsung Galaxy S8+ Guides, News, & Discussion] Bodoct:
Paid for bundle and got confirmation on 4/20 with order number. My credit card was charged. Still nothing, not even shipping number. My brother ordered and paid on the same day and he got his bundle yesterday...he got a shipping number a day or so after ordering... Wtf
[Samsung Galaxy S8+ Guides, News, & Discussion] nosympathy:
Well...hate to be the bringer of bad news, but they just shipped my bundle out so doubt they are on backorder. Nothing from Samsung but got a FedEx label creation email. Claims monday delivery but we'll see. I have to wonder if me complaining helped cause the dude was really stunned.

What I threw a fit about with Samsung and my bundle magically shipped out hours later. It's a long wait (waited an hour but was working) but it appears to have been worth the call.
[Samsung Galaxy S8+ Guides, News, & Discussion] natedogg8712:
Got mine today.....Pretty sweet. Headphones are nice, better than the ****ty beats wireless I own
[Samsung Galaxy S8+ Guides, News, & Discussion] ssgunner20:
Just checked samsung.com with my order and says CONFIRMED shipping to me. Order date 4/20.
[Samsung Galaxy S8+ Guides, News, & Discussion] LoliSmith:
No, obviously it doesn't.
[Samsung Galaxy S8+ Guides, News, & Discussion] Carloswithac:
I ordered my bundle on the 22nd, it got approved and is on its way. Mileage may vary, I guess.
[Samsung Galaxy S8+ Guides, News, & Discussion] Tidbits:
That peeves me right there. Not at you mind you. Samsung sending things out disjointed. My friends and I paid on the 20th and 21st respectively and no movement.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
OK, let me put this a way you can understand.

Any phone I order from Verizon will show up next day air at no charge.

If I get the order in by as late as 3PM, it will show up the next day.
[Samsung Galaxy S8+ Guides, News, & Discussion] sanjsrik:
I was on hold yesterday with them because I got my VR glasses and no code. Every second they were saying had no more of the VR bundle left but you could submit the code for the free bundle. Good think I had the VR bundle in hand already.
[Samsung Galaxy S8+ Guides, News, & Discussion] LoliSmith:
I already understand it.

That obviously isn't true since your S8+ didn't. It works like I said it works.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
No, it was a VZW rep who touched the order and screwed up and changed it to 2 day.

I got a call back from a supervisor who looked into why that happened. They said as soon as they touch an order, it changes to their default of 2 day air. If they are not careful (and apparently they are not) they miss it and forget to restore the shipping to overnight as it is spelled out in our contract.

I am not the only one on here this type of contract. They got theirs on Wednesday as the phones were shipped Tuesday .... next day air.

For some reason you arrogantly like to strut around your claim, but since you are wrong you refuse to admit it.

I suggest you obtain a government contract from Verizon and read who it works. Obviously, you are ignorant to that.

Here is one of my S8 orders. Notice the words free and overnight?

Your Device

SamsungGalaxy S8+ 64GB in Black

12 month(s) contract 1 $349.99 -

Your Device ID

-

Your SIM Card

4G SIM Card 1 $0.00 -

Your Plan

CUSTOM BUS SHARE EMAIL & DATA + TXT UNLIMITED $35.99 0212 1 - $35.99

Your Features

Selected Features

Decline Equipment Protection 1 - $0.00

Unlimited Text Messages 1 - $0.00

Included Features

CALL DELIVERY - $0.00

BUSY TRANSFER - $0.00

4G INTERNET ACCESS - $0.00

DYNAMIC-PRIVATE IP - $0.00

CORPORATE EMAIL - $0.00

VIDEO CALLING $0 - $0.00

ACCESS-WI-FI CALLING - $0.00

ENHANCED ADDRESS BOOK $0 - $0.00

RTR FOR UNLIMITED PLANS $0 - $0.00

HD Voice - $0.00

SHARE NAME ID - $0.00

Unlimited IN Calling - $0.00

EMAIL & DATA EVDO UNLIMITED $0 - $0.00

4G DATA TRANSPORT - $0.00

Nights & Weekends - $0.00

Call Forwarding - $0.00

No Answer / Busy Transfer - $0.00

USA Only No Data Outside US - $0.00

Streamlined Billing - $0.00

Conference Calling - $0.00

Basic Visual Voice Mail - $0.00

Text Messaging Pay Per Message - $0.00

Caller ID - $0.00

Call Waiting - $0.00

Pay Per Message - $0.00

Unlimited Messaging - $0.00

Your Shipping

Free Overnight Shipping##OVERNIGHT $0.00 -

Order Subtotal Today $349.99

Taxes, Govt Surchg & Fees* $30.80

AZ Trans Priv Sur $19.60

AZ Local Trans Priv $11.20

Order Total Today $380.79

Total Monthly Line Charges** $35.99
[Samsung Galaxy S8+ Guides, News, & Discussion] LoliSmith:
You were lied to.
[Samsung Galaxy S8+ Guides, News, & Discussion] mightybhwk:
Sprint screwed me on getting two.

I preordered my 2 phones on the 29th at 11:45pm on Sprint.com. I went to start filling out the information when it asked for a receipt. I checked my email and never received a receipt from Sprint. I logged into Sprint.com and could not find any receipt anywhere. I did on online chat to find where I can download a copy of the receipt to send and they said that I have to request a receipt and it should be sent to me in 48hrs from the warehouse. How crazy is that! You have to ask for a receipt for a major purchase like this. He did send me an email with my IMEI number on it.

I waited till the next afternoon and when I went on to Samsung promos and saw that it was sold out already. Furious, I contacted Sprint and talked with a supervisor. She was apologetic and offered me a $99 bill credit. I told her that for me to buy the memory card and head phones on Amazon it would cost me ~$320 for each phone. She finally understood the math after explaining it to her and said she would have to escalate this to her supervisors. I told her that I'm going to order the VR headset with the email the chat guy sent me the day before so I don't miss out on that. Her supervisors were suppose to call on Monday. Got a call on Wednesday saying that they will get in touch within 3 to 5 days.

In the meantime, Samsung rejected my claim saying that I did not purchase within the promotional period and I had one last chance to resubmit. Finally on Wednesday the warehouse sent the "receipt" and I resubmitted it. I checked the status today and it was accepted.

Don't know if/what Sprint is going to do. I would buy the items on Amazon if they would refund me the money minus the $198 I would of spent on the bundles.

I have been with them for about 20 years and all the issues and miscommunication I had with them is probably the worst I've seen. Let's see if loyalty pays off. :eek:
[Samsung Galaxy S8+ Guides, News, & Discussion] ssgunner20:
Update:

Got email notification that mine shipped!!!
[Samsung Galaxy S8+ Guides, News, & Discussion] goobyjr9:
The packing slip that came with your phones works as the 'proof of pre-order receipt.' That's what I used as my proof and was accepted within 24 hours.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
And you know this how?

At least you have finally conceded that my standard delivery for all phone purchases is next day air, with only VZW screwing that up by changing it when they touch the order.
[Samsung Galaxy S8+ Guides, News, & Discussion] LoliSmith:
Nope, you only get it if overnight is available.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
You never answered how you know I was lied to.

Overnight shipping was available on this preorder, as it was on every single order I made.

Considering I have proven that my deliveries are all next day air, your need to flap your ignorant gums just make you look stupid.

Sorry if you cannot take the truth, maybe you can troll somewhere else.
[Samsung Galaxy S8+ Guides, News, & Discussion] nosympathy:
Did you not get an email after your preorder? I saved my email as a PDF that shows I ordered it and the date sent to me by sprint and attached that and was approved no questions asked. It was the "Your order is pending" email.
[Samsung Galaxy S8+ Guides, News, & Discussion] Thrash213:
I pre ordered my Galaxy S8 Plus on T mobile on 4/15. I got it in the mail around 4pm on 4/19 I then immediately completed the Samsung promotion registration. However, after I submitted my info for the promotion I didn't see anything asking me to input my credit card for the $99 so I called Samsung and was on hold for about 4 hrs, until it was explained to me that they would follow up with an email letting me know my application was approved at which point I would be prompted to pay the $99.

Well it seems everything worked out I paid it, then a few days later Samsung emailed me my tracking number and my immersive vr gift is set to arrive on 5/02 via FedEx. I'm glad my carrier didn't screw me over. I hope all of you facing issues or confusion get it solved. Stay positive.
[Samsung Galaxy S8+ Guides, News, & Discussion] Tidbits:
That peevesI preordered within the first 5 minutes, and got mine same day, and submitted same day and then paid the following day. Still no tracking.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
So I dont know if I actually got the bundle ordered or not.

2 of my 3 orders on the samsungpromotions website show shipped (no shipping info).

On the Samsung.com order page I have 3 bundles listed as 'confirmed'. By looking a little further I can see that they are listed as 'preparing for shipment'. The pre-authorization on my card has since dropped off and I have not been charged.

I wish there was some way to find out exactly what is going on, but I gave up calling them after waiting hours on the phone.
[Samsung Galaxy S8+ Guides, News, & Discussion] RedBaron134:
Looks like they are starting to ship out the promotion bundles again. Just got my email and tracking number this afternoon. Delivered by Monday night.
[Samsung Galaxy S8+ Guides, News, & Discussion] billinaz:
I was worried because I was only able to successfully get one of the bundles ordered. Turns out I actually got 4 of them.
[Samsung Galaxy S8+ Guides, News, & Discussion] LoliSmith:
I was approved but never received the email to pay. The latest I am being told by Samsung Promotions (Prize Logic) is that they are no longer sending emails with a link to pay because of the glitch where people could order up to 10 at a time. They will be sending us promo codes within the next week.

I will believe it when I see it. This promotion has taken at least 10 hours of my time waiting on hold and being transferred around, disconnections, escalations, etc. If I do end up getting it, it won't make up for all of the frustration and time spent. I don't think I am ever going to pre-order again. My S8 has the red tint issue and I may not end up getting the $99 gift anyhow. In the future I will just wait until they have ironed out the production issues and the devices go on sale. This left a very bad taste in my mouth.
[Samsung Galaxy S8+ Guides, News, & Discussion] ssgunner20:
Got mine yesterday as i missed the delivery guy Tues. Vr is sick. Using my 256gb sd card now. Havent used the bt headphones yet. Will try them out soon. The ones that come with the phone are excellent to me.
[Samsung Galaxy S8+ Guides, News, & Discussion] Phredeee:
I got mine with the phone on the 21st. I ordered direct from Samsung. The SD card and headphones are worth the price of admission. The Gear VR and Occulus Bundle is a waste of time. Maybe it's me, but the VR has pretty poor image quality. I went to redeem the Occulus package and what very little instructions there are were very confusing saying you had to buy something FIRST! Anyway, I ended up purchasing one of the titles included in the bundle for $7.99. Yep, paid twice for the same title. I wrote Occulus, their response was pretty much sorry about your luck, no refunds. It's in the terms, didn't you read them? I called Samsung. They sent me to a different Promotions department, where I sat on hold for over an hour.

Bottom line, The Gear VR is going in the trash as a write off. I'll never spend a dime with Occulus again. The Occulus website has since been updated but be very careful with them.
[Samsung Galaxy S8+ Guides, News, & Discussion] Carloswithac:
I like my Gear VR. But you're talking to a guy that doesn't play console games. I love Drop Dead!
[Samsung Galaxy S8+ Guides, News, & Discussion] nosympathy:
Drop dead is a ton of fun. I was really surprised. I didn't expect to like it so much.