yashsingh1/xdaforums huggingface dataset:
[LG G6 Questions and Answers] TheChuckIII:
Cannot Tell

I can't get an accurate representation of what percentage of the community is experiencing this issue as there are no accurate ways to poll every LG G6 owner and many of them do not have reddits or xda accounts so the polls would be inaugurate. From what i have seen though quite a few people ARE having issues and they say that they weren't being negligent and with so many saying the same, it would be beneficial to see why these issues are occurring. I will poll eventually if this issue continues to arise within these communities and if it gets to the point of being severe then i believe LG needs to be held accountable. Personally, i have a case and don't sling my phone around like a wet t-shirt thus mine hasn't broken but for those who have broken phones, this will be very good for them.
[LG G6 Questions and Answers] chrisokaly:
I can guarantee you LG isn't worried about news outlets picking up a story about a camera lens breaking. LG is much more worried about the profitable sectors of their business, including Home Appliance and Home Entertainment. The Mobile Communications sector was a top loser of money in the last 2 years.
[LG G6 Questions and Answers] skyfox99:
Well, Googling leads back to this thread, a whole 16 or so posts... And a reddit post with a few people, possibly the same people posting here... Doesn't sound like an epidemic, at least not yet.

If it's a design flaw I would agree. Seems at best to be a Q/C issue or user error at this point.

Time will tell but hopefully this doesn't become a large, repeatable issue.
[LG G6 Questions and Answers] dcgal:
LG Screen Cracks due to Lower Quality Glass

Mine did the same thing and LG would not do anything either will have to blow up their twitter. Me thinks they know about this and hope we go away. NOT!!!!
[LG G6 Questions and Answers] tat2me2:
I think I'll do the same, blow up the LG Twitter page.
[LG G6 Questions and Answers] Salty4u:
Contacted LG

So I called and talked to LG about this since my lens also cracked and nicely said how there is an increasing number of people that are having this same issue. The phone will be going back to them around Wed. I will see if they actually will do anything about it.

Just frustrating since I didn't drop the phone or have it pressed against anything. Funny that if it is physical damage how it is only the camera lens cover that is shattering.
[LG G6 Questions and Answers] tat2me2:
So T-Mobile said they could credit my account $25 to help ease the pain of shelling out $175 for the Assurant deductable. I told them thanks but no thanks.
[LG G6 Questions and Answers] rubiicon59:
That sucks big time.

I'm in the UK so can you explain what this deductible is and how it works?
[LG G6 Questions and Answers] Cmustard:
I had my phone for less than a week and broke the camera glass. It was my fault it was in my front pocket and I was out laying on rocks while hunting. Sent it back to lg after verizon told me I was out of luck and parts were not available. Two weeks after authorizing lg to fix it for 83 dollars and no word.
[LG G6 Questions and Answers] skyfox99:
It's basically insurance that someone pays a monthly fee for (called a premium) and when you claim the insurance you have to pay a certain amount of money towards the, in this case the device, insured item and this is called the deductible.
[LG G6 Questions and Answers] rubiicon59:
Gotcha.

It's what I thought it was, but here instead of deductible it's called "excess".

Still sucks, insurance is one of the biggest scams there is.
[LG G6 Questions and Answers] steven.rn:
Ow. Was just about to pick an LG G6 tomorrow. This thread is giving me the willies.
[LG G6 Questions and Answers] skyfox99:
Wouldn't worry about it. Phone's a solid phone. It's still made of glass but it's very sturdy. Look at the drop testing videos.
[LG G6 Questions and Answers] steven.rn:
Thanks, Skyfox... I'll get a case right away. Is a screen protector a must have as well?

Cheers,

StevenRN
[LG G6 Questions and Answers] skyfox99:
I always have a screen protector. This phone is very compatible with tempered glass protectors and considering you really can't tell the difference, it is worth the $10 for peace of mind for scratch protection.
[LG G6 Questions and Answers] Cheezie088:
LG G6 Camera Lense Cracking

I agree with the original post.

People should never tell anyone what happened to their phone. Aside from that don't be an internet gangster cursing at people you don't know even figuratively because the world is a small place. My camera lens cover cracked as well while in my right pocket with no keys...etc. Since day one my phone has been in a protective case and I still have the plastic on the sides and yet my screen is cracked. I think this is a major issue that needs to be addressed and if anyone else has this issue we need to have this taken care of asap. For no one wants to pay 150 or more deductible for a repair that essentially is a 20 dollar issue.
[LG G6 Questions and Answers] Jimbo122:
Any luck finding replacement glass for the camera? I contacted LG looking for a price quote for a repair but I'm leaning towards waiting till replacement parts become available. I'm guessing LG will charge a lot for a repair.
[LG G6 Questions and Answers] Marimari1234:
Nothing as of yet. They are selling the back covers though smh
[LG G6 Questions and Answers] ChadThunderC:
Between the endless reports of the camera glass cracking and the lack of ability to root, I'll be dumping this phone sooner rather than later. I almost miss my Nexus 6P already if it weren't for this phone's waterproofing and improved camera possibilities (wide angle and better stock camera software ability to avoid an urge to do post-processing work from DNG raw). The extra bit of RAM does make a difference for me as someone who runs multiple games at once (pokemon go and ingress, less chance of them closing automatically to clear RAM).

In fact, the next phone that has 6GB+ RAM + the newer snapdragon processor + waterproofing + an SD slot is an instant trade-up for me unless this phone gets a root before then. Not too happy to hear the latest news that the Pixel 2 won't likely have waterproofing spec, which is a no-go for me as someone who does a lot of outdoors activity and photography regardless of weather.
[LG G6 Questions and Answers] rubiicon59:
Pokemon Go :laugh:

Have you tried using it as a phone?
[LG G6 Questions and Answers] skyfox99:
Endless reports! Hahaha. Like 20 (if even that) phones out of the 600,000+ sold...
[LG G6 Questions and Answers] Mark Goetz:
Have had this phone since release, traded in G5 for it so had that about a year and had G3. Always carried all phones in left front pocket (I am not rich so I treated them like million dollar phones) and not with anything else in pocket. So when I saw the cracked lens I was kind of pissed and confused on how that could have happened. I never even cracked a screen on any of my phones and I have dropped them before, but I always have tempered glass and case.

So going to that faithful day, the only thing that comes to mind that I was doing that day was using the "flashlight" for about 1 minute. And coincidentally the cracking is mostly around that.

As to who said they had removed it using a heat gun (I believe). Did that affect the camera's any? I would be worried that heating that area up could hurt the camera's or just affect the quality in some way.
[LG G6 Questions and Answers] tat2me2:
I used a blow dryer to remove and exam mine, I put it back on because there are no replacements yet.
[LG G6 Questions and Answers] stargate823:
I switched to Verizon from AT&T. Bought two G6's during the switch. Both phones have been in a case since day one. My girlfriends camera glass decided to shatter for no reason. I'm not even bothering calling until either LG admits the fault or I can buy the spare part myself. This is ****ing ridiculous.
[LG G6 Questions and Answers] skyfox99:
Glass decided to shatter? Better not get her a gun, it might decide to commit murder. I find it highly unlikely the glass broke uncoerced. The severity of the impact causing it to break being too light to be acceptable I can understand.
[LG G6 Questions and Answers] stargate823:
You find it unlikely? I find it to be reality. Clearly there is an issue with the camera glass on these phones, or do you think perhaps everyone is just making it up in order to ruin LG's image? Sorry, I don't have the spare income to warrant an attempt at taking LG down.

I just want a phone that isn't made of tissue paper.
[LG G6 Questions and Answers] tat2me2:
The Same thing has happened to me - Just because you can't understand it, doesn't mean it didn't happen !!!
[LG G6 Questions and Answers] skyfox99:
So you think the glass just broke? There was no impact or force of any kind whatsoever that lead to the glass breaking and it just spontaneously shattered? That's your story you're standing behind? Just clarifying.

There are more drop videos out there stating just the opposite of your claim and tens of thousands of phones NOT having any issues. And even some have stated they impacted the phone or otherwise causes it to break, albeit with too light an impact to be acceptable in my opinion. There are obviously several people with broken glass, emphasis on several being a limited, very limited, amount of phones with issues compared to the vast majority of the phones out there.

Broken glass on a phone is nothing new, regardless of brand, unfortunately. I will agree that it totally sucks your glass broke and I would be pretty darn upset, as well, and may be in your shoe's at some point. With the money poured into these phone's one would think glass being a silly option for the housing and you would expect something that cost ~ $700 and is used more than any other electronic known to Man should be far more durable. With the advancements in plastics these days, why better solutions don't exist, I don't know. Probably a cost measure is my guess. How LG or any phone company can tout "durability" with something that is glass... GLASS for Christ's sake... I'll never know.

All I can hope is that the issues you guys are experiencing continue to be the extreme minority and hope my case does it's job protecting the phone. Because I, like most I'm sure, don't have the money to be fixing a device I've already spent a lot of money on.

One will hope that if this will be addressed, but unlikely. LG has had a difficult time making its way into the top competition for flagship devices, at least top 3 in the states. They would be wise to take care of their customers or they might go the way of HTC.
[LG G6 Questions and Answers] Myeki:
Same thing happened to my G6 today. Woke up to find the camera glass is shattered. Have had a case on since day 1 and never dropped it. So disappointed. If anyone finds a replacement let me know.
[LG G6 Questions and Answers] ras2247:
How did you manage to get a quote? I contact LG support today, and they stated I would need to send the phone in and then they would provide an estimate.
[LG G6 Questions and Answers] skyfox99:
He sent it to LG.
[LG G6 Questions and Answers] kwaidonjin:
no replacement lens glass yet?

nothing yet?
[LG G6 Questions and Answers] rubiicon59:
not yet

no
[LG G6 Questions and Answers] BBlazed62:
Same here. Seems like a compression fracture to me due to glass fillet radius.

camera glass shattered while in a sweatpant pocket, sitting on the couch. Took video of my daughter, put it in a pocket, took it out 5 min later, with a complete spider pattern. The break radiates away from the round filleted cut out for the flash. This, IMO, is a design flaw. Clearly a pressure point against a tight radius glass cut out. I don't want to waste time with LG repairing the stupid thing, i just want the replacement glass to be available for purchase. takes 2 minutes to swap out (peel up the broken glass, plop down the new adhesive - as i have found in researching this is a common problem on the V20).
[LG G6 Questions and Answers] Rinzler:
Agreed!!

I encouraged a phone repair company to source the glass and sell a replacement....no joy so far.
[LG G6 Questions and Answers] evo4g63t:
Interesting this issue happened with the v20 as well. I haven't personally had it happen, in fact I've dropped my phone on the back and it didn't break.

Seems to be a QC issue
[LG G6 Questions and Answers] Upset LG Customer:
Mine broke too within 3 days of ownership, at no fault of my own. The phone was in a $40 protective pbone case since it left the store. Best Buy employees stated they've seen this would expect LG to do a recall. It's apparently a horrible design. LG has went down hill, as they will not acknowledge their design flaw. I recommend everyone against buying LG at the moment until they recall and repair these camera glass failures (for free). And this is coming from someone who is on his third LG phone (previously owned the G2 and G3).
[LG G6 Questions and Answers] just lou:
It's tough to sort fact from fiction when a dozen new accounts making their first post all claim to have the same problem, and very few XDA regulars seem to have an issue.
[LG G6 Questions and Answers] rubiicon59:
Yep. It's a regular thing with noobs posting a complaint and expecting solutions handed on a plate.

And the site search function seems well underused.
[LG G6 Questions and Answers] domin8:
Hey All,

Just wanted to share that this part is now available on eBay. I got my phone on launch day and it broke the next day, so i'm glad to see the part is now available! It's about 20.xx after shipping USD, and is available in black or the white trim variants. Just wanted to share, and I'll update this thread when it arrives and I'm able to install

Black

http://www.ebay.com/itm/152554363111

White

http://www.ebay.com/itm/Camera-Glas...451734?hash=item2a82d26056:g:jjYAAOSw~y9ZHx-H
[LG G6 Questions and Answers] evo4g63t:
Unfortunately humans tend to like to post when they have something to ***** about rather than when everything works perfectly.

I don't think the posts are necessarily false but I think in the grand scheme of things it's very rare occurrence.
[LG G6 Questions and Answers] BBlazed62:
Found a seller... ordered mine... a month for delivery... crap.

Found a seller for replacements. Hong Kong - gonna take forever to get to NY.

https://www.ebay.com/p/?iid=152554363111&&&chn=ps
[LG G6 Questions and Answers] Rinzler:
Many many thanks.....awesomeness
[LG G6 Questions and Answers] stargate823:
The ebay sales says that there is no adhesive included. What sort of adhesive are we supposed to use?

Went ahead and ordered 1, was tempted to get a spare. Thanks for the link!
[LG G6 Questions and Answers] stargate823:
Well, never mind. Looks like the adhesive is its own part number, same goes for the adhesive on the back panel. I ordered all three this morning from www.sparesworld.net. Just over $33ish bucks shipped to the US. You need part number MJN70094201 and MJN70133501 for the adhesive, and then the appropriate colored lens.

I have a small hope that I'll be able to open the phone up and see exactly why the glass seems to shatter from the area right next to the flash module. If for no other reason than to shove it down the throats of the internet doubters who think this is a fabricated issue. ;)
[LG G6 Questions and Answers] rubiicon59:
Lol
[LG G6 Questions and Answers] coryjw:
What is the purpose of part number MJN70133501? The other two make sense to me, but that one looks a little large to be for the rear camera lens cover.
[LG G6 Questions and Answers] stargate823:
That's the replacement adhesive for the back cover.
[LG G6 Questions and Answers] maruichan:
My expectations of this thread have been shattered...

:P

---------- Post added at 06:32 PM ---------- Previous post was at 06:28 PM ----------

Oh good. I can finally consider dropping the insurance on my G6. Hopefully it will become widely available.

Now they just need to release a tempered glass for the camera lens. My G6 plat's lens has a matte cover atm.
[LG G6 Questions and Answers] Rinzler:
Why would one need adhesive for the back cover? I'm assuming because the glass replacement part does not come with adhesive?

Someone mentioned already taking off just the camera glass cover with a hair dryer while leaving the back cover intact.
[LG G6 Questions and Answers] stargate823:
Since you need to remove the back cover to access the camera glass, I want to have a replacement on hand in order to reseal it to factory spec. It's certainly cheap enough. My girlfriend has already dropped a prior phone in the toilet, I'd not care to repeat that fiasco.
[LG G6 Questions and Answers] Alan1874:
That lens got scratches so easy, why LG getting so cheap.

Here you go .

ebay.to/2rYoNHW
[LG G6 Questions and Answers] kwaidonjin:
I just need the glass part. Mine is clear. are these not the right parts?
[LG G6 Questions and Answers] xPhantom:
I ordered two of these, just waiting for them to show up now: https://goo.gl/H816w0
[LG G6 Questions and Answers] kwaidonjin:
this looks like what you would put on over your camera before its shattered. I don't think this is replacement glass! keep us updated.
[LG G6 Questions and Answers] xPhantom:
Correct, but [MENTION=511457]maruichan[/MENTION] was saying "now they just need to release a tempered glass for the camera lens," so that's why I linked those.
[LG G6 Questions and Answers] maruichan:
Awesome!!

Yep, I found a tempered glass kit for the front that came with a set of matte lens covers. Didn't want any scratches and I was just waiting for tempered glass camera lens cover to come out.
[LG G6 Questions and Answers] Rinzler:
The first quote is why I ask... [MENTION=709013]tat2me2[/MENTION] was able to get it off without taking off the back cover :confused::confused::confused::confused:

Btw [MENTION=709013]tat2me2[/MENTION].....the replacement part is on the previous page.
[LG G6 Questions and Answers] tat2me2:
I did not have to remove any cover to get to the glass, I heated up the glass with a blow dryer and slowly lifted it up. The downside to the piece in the link is that is designed to cover the existing glass cover over the lens.
[LG G6 Questions and Answers] stargate823:
Wow, really? That's awesome! I figured the only way to access it was from the back. What did you use to lift it up? Clearly you don't want to pry on anything...
[LG G6 Questions and Answers] Rinzler:
Sorry, I meant the previous 2 pages...the previous page only has the protective cover.

This actually seems to be the broken glass replacement:
[LG G6 Questions and Answers] kwaidonjin:
I'm lost. Can I just buy the replacement clear glass yet?????. Everything I see is colored grey or black..
[LG G6 Questions and Answers] yayac31:
Screen cracked

I just bought this phone six days ago and have NOT dropped it. Yesterday I used it to check something put it down for two minutes and when I picked the phone back up the screen was cracked?!! I still don't understand how. I think it might be an LG issue and I have already filed a complaint with the FTC. I have to pay $175.00 to fix something I did not damage.
[LG G6 Questions and Answers] Wazzim:
Wait do you mean the camera glass or the glass of the display?
[LG G6 Questions and Answers] yayac31:
The glass on the display...
[LG G6 Questions and Answers] cyborggold:
Yes, I did. Their response was that the only way it could break would be from dropping. They'll fix it for 90 dollars though! Repeatedly made me feel like a moron for being unhappy with a magically breaking glass piece on my 700 dollar phone. The stories are everywhere online about these non-impact breaks, yet they refuse to admit it's on them. It was in my shirt pocket on my chest when it broke. Absolutely no impacts occurred, I would have noticed something hitting my chest hard enough to crack glass. The phone was in a durable 3 layer case as well. I haven't owned a non-lg phone since my lg g2. Guess that's changing next time around.
[LG G6 Questions and Answers] Rinzler:
Anyone got the replacement glass yet?
[LG G6 Questions and Answers] Connorman411:
Amazon

I just ordered the replacement g6 camera glass adhesive and tools for $12 shipped. Coming from overseas so takes about 3 weeks to get it.

I can't post a link but here's the title of the Amazon listing.

IAGREE Back Camera Lens Repair Cover Glass For LG G6 G600S H870 H870K H870S H870V Dual H870DS Rear Camera Len Replacement Part + Tool Kit
[LG G6 Questions and Answers] W000F:
LG G6 rear camera lens cover shattered

Hello all, first time posting on here. I too have had my new LG G6 for just under a week. The second day of ownership, I was on lunch and set it down touchscreen side up on my smooth granite countertop (an otterbox case was currently en route from Amazon so the phone wasn't protected yet). I received a phone call and the phone rang and vibrated (hadn't taken factory vibe & ring setting off yet) on the countertop. Upon inspection it had left a hairline fracture on the camera lens cover. Not good. :confused: That same glass shattered in my pants pocket the following day. :eek: No exposure whatsoever to coins, keys, drops, shocks, bumps, or sitting on it...AT ALL. Yes, i should not have set it down unprotected on such a hard surface. That's on me. That glass lens cover is way too thin. With all the different types of gorilla glass on this phone, I did not expect that certain area of the phone to be so delicate. I ordered a replacement lens cover off Amazon (I hope it works!) today and am praying it will be a tad sturdier at least.
[LG G6 Questions and Answers] Rinzler:
Nice!

I'm waiting for some DIY videos when folks start receiving the replacement glass
[LG G6 Questions and Answers] Mark Goetz:
Other than the 1 month delivery that is a good deal, since it includes adhesive.

Thanks for info :)

---------- Post added at 07:31 PM ---------- Previous post was at 07:25 PM ----------

The colored pieces you are seeing are the bezels that are behind the glass (colored to match the phones color). So far the two glass replacements I have found come with that bezel.
[LG G6 Questions and Answers] Rinzler:
Hmmmm
[LG G6 Questions and Answers] JohnWayne0630:
This is actually what I did with my phone. It too was in a case and had a screen protector on it and somehow my camera glass broke. I just peeled it off (which was pretty easy it doesn't need to be heated up) and then put a glass screen protector in between the camera and my case. Short time fix until I can by a replacement but it works
[LG G6 Questions and Answers] concerned_consumer:
I have had my LG G6 for about 17 day. I missed the home button on the back and pressed the lens cover gently by mistake. It cracked easily. This is a design or manufacturing flaw. The button is too close to the lense and/or the cover is too frail. I say this as an experienced product develop engineer and also from plain common sense. I only bought the phone because it was on sale during Memorial Day Weekend from Best Buy for $288. In my opinion mine is a piece of crap. There was nothing wrong with my Samsung Galaxy 6. I got less then I payed for. I doubt that this is covered by the class action suite against LG but I will find out.
[LG G6 Questions and Answers] Larz01gtp:
I am in the same boat. After numerous calls to LG customer service and Tech line. They finally sent me a prepaid shipping label for evaluation. It definitely is a design/material flaw, they just don't want to admit it. Ill be sending mine in and telling them to correct this issue.. Mine is like others, starts at the flash module and spider cracks out across the lens. Never dropped or physical damage(although LG is more than likely going to say this in avoiding warranty claims).
[LG G6 Questions and Answers] subashchandran:
I have been tracking the g6 shattergate and something intriguing is the hardware revision numbers on the back of the box. If you have a shattered camera lens, you should check the box for this revision number to narrow down this to a batch if possible.

Version 1.0

https://imgur.com/a/8SL3h

Version 1.1

https://imgur.com/a/EV11o
[LG G6 Questions and Answers] kwaidonjin:
Thank you.... So do I but Gray or white? My phone is silver... Thanks again