yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
[MENTION=6784071]just_parker[/MENTION] don't lose hope lol.

Now it changed from estimate delivery to actual delivery. Nothing about in vehicle for delivery. Straight to the house. I left a form to release signature.

Ship date:

Wed 4/19/2017

PLAINFIELD, IN US

Actual delivery:

Thu 4/20/2017 1:42 pm

SUNNYVALE, CA US

1:42 pm

Delivered

SUNNYVALE, CA

Left at front door. Package delivered to recipient address - release authorized

7:30 am

At local FedEx facility

SUNNYVALE, CA
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
So, not sure what to say about this, my packaged was delivered....But, there's no phone.....Only the immersive bundle...
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
What was the weight per FedEx?
[Samsung Galaxy S8 Guides, News, & Discussion] quasidodo:
Package finally moving, will get it by tomorrow morning, also got $50 e-certificate
[Samsung Galaxy S8 Guides, News, & Discussion] highaltitude:
Got mine today from Samsung. Picked AT&T choice, got 950U with my VR headset and remote.
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
After feeling so, for the lack of better word, empty, it finally sank in that the phone was not in that box. For those receiving their package today, do not be surprised if you don't see your phone in the box...

Anyway, thought I check the tracking again, and behold, they added an extra tracking to my reference #.... Which is scheduled to be delivered tomorrow... So much about making sure I will definitely get my phone today.....

Oh wells....

4 lbs
[Samsung Galaxy S8 Guides, News, & Discussion] johnwayne27:
Mine is 24x11x16 and 6lbs.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Sounds about right. I've seen people reporting 6-7 lbs for phone + headset and / or immersion bundle. Phones alone coming in at 2 lbs. That sucks that that's all you got though.
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
Yeah, was pretty excited about it during my commute back home. Then I decided to document my unboxing, so I was taking picture step by step. Removing the outer box, then item by item. Finally, when I found a big box right underneath the AKG headphones.... Thought it was the moment of truth. Once I removed that box/covering, discovered there was no phone, nothing there! That really shocked me good! Froze for a good minute thinking that I was seeing things, or should rephrase to, seeing nothing....
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I think I'd be more pissed in that situation. I have my phone coming tomorrow, no word on my bundle... but at least I know where I stand. But to be expecting the phone and then find out its not there. Man... that sucks. At least the phone itself is still coming tomorrow for you. Better than being left in the dark.
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
Technically I am being left in the dark. Even now, I have yet to get any update or tracking from​ Samsung. I found out by using the reference number method on FedEx.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Sorry guys before Ashley hung up on me just now she did inform me that all the supervisors have gone home for the day. I guess there's always tomorrow. Pam the supervisor that just emailed me must be working from home.
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
Did you ask for the e-certificate, or did they just send it to you?
[Samsung Galaxy S8 Guides, News, & Discussion] quasidodo:
They just sent to me. I think all the people who got their phone late will get one.
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
I just got 2 new tracking numbers from fedex. Both packages to be delivered by 10:30 am.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Is there movement on the other tracking number?

I haven't technically heard a peep from Samsung. No email. No change to order status. Only one tracking number, located by my FedEx account.
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
[MENTION=4730346]954wrecker[/MENTION] I just got the email with the promo code (was holding out hoping they'd make it in time) and I ordered the S8 for the "glitch" price of $650.

Also have seen other $650's been delivered. So they aren't discriminating against us
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'm glad to hear that honestly. If you have patience and determination you might be able to get that doubled or just a refund. If you feel the whole experience is worth it to you for the loss you suffered.
[Samsung Galaxy S8 Guides, News, & Discussion] JoshuaFCB:
Got my phone mid day today, been using it for 6 hours straight
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Sure feels that way though considering we were some of the first people to order.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Yea they stopped the deal pretty fast so the number of issues with the few $650s still feels out of proportion to the other 18 days worth of orders.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
It also feels like they did LIFO in the warehouse. How they thought that was a good idea I'll never know.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
I would not want to be on that Customer Service team the last week...

Just called them again regarding my missing VR Box ($99 bundle), considering so many people are getting it on time or even before their phones. Took a whopping 1 Hour 25 Minutes on hold before they picked up.

Then I got the dreaded "Hmm" and got put on hold again for another 4 minutes. She was real nice about it, and was able to confirm for me that according to what they were being told, I am not the only one in this situation and that they would be shipping them overnight tonight for delivery tomorrow. So if it holds true to form, the tracking number should show up on Fedex before 1 AM tonight, followed by a Samsung email 4 hours after it is delivered. :)

Was hoping to get the $50 credit, but ah well. Really want a wireless charger, just a bit much to spend after this purchase.
[Samsung Galaxy S8 Guides, News, & Discussion] quasidodo:
Anyone know what's the difference between the really expensive wireless chargers and the cheaper one on samsung.com? I know they all are ugly

EDIT: I think it's the max output current, old one has 1000mA, new one 2000mA?

But why are they so expensive? Generic ones on Amazon a lot cheaper
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Short answer.

Standard Wireless Puck and Stand Chargers

Fast Charge Puck and Stand

Convertible Fast Charger
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I don't have the more expensive one (do have the cheaper one) but I believe the difference is the more expensive one can be used either to prop the phone up, or flipped inward into a puck for the phone to lay flat on. Also looks like it has a soft (faux-leather?) cover.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm in that boat. Phone picked up by FedEx today for delivery tomorrow, I hope, but no word on the immersive bundle.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Got an email that my case was finally submitted to the legal department as I have continuously requested. They will review my case and get back to me in 1-2 days. I highly doubt any of this has or will happen. I'm almost 100% positive if it exists they are just as incompetently run as the customer service department. Lets be honest if one department is extremely deficient in every way then its likely the entire organization is just as pathetic. Ive heard for 21 days in a row id get a call back and I do not feel any closer to a resolution after getting this email.

Anyone think ill be hearing back from them tomorrow or next week or next month or never?

My gut tells me never. The scripts they read and the garbage they wrote looks and sounds like every other lie they fed me for the past 3 weeks.
[Samsung Galaxy S8 Guides, News, & Discussion] Varekai:
So I just noticed that my package changed from 7lbs to 6lbs. Didn't a couple others say that the 6lb package they got was only the immersive package and didn't get the phone?
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
I have an S8 2lb package and vr immersive experience 5lb package on the way. 6lb sounds like the phone and free vr package.
[Samsung Galaxy S8 Guides, News, & Discussion] azndude021:
Same here. The original FedEx label for 4/20 delivery got cancelled and now I have 2 tracking numbers, one for phone (2lbs) & one for immersive bundle (5lbs) for 4/21 delivery by 10am
[Samsung Galaxy S8 Guides, News, & Discussion] highaltitude:
Mine was 7lbs with everything included in one box.
[Samsung Galaxy S8 Guides, News, & Discussion] eleazar.gee2021:
Same here. Phone is on its way..no immersive bundle. Spoke to a rep earlier today,she advised me that i wasnt the only one who this had happen to. She then specified that they were fully aware of the issue but had no reason as to why this was happening but that they were on it and were making it their top priority blah blah blah so on and so forth. i asked when i should be expecting it and she could not give me a straight answer. She did state that all reps were fully aware of a $50 e certificate that everyone should be recieving it if they did not get their phone or bundle on 4/20. Had no idea it would be so complicated to have gone through Samsung Direct. At this point I feel like i shouldve just waited til the official release date and went through a carrier. But whats done is done. Just want this be over with already..its been a long week.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Once my phone arrives, hopefully tomorrow, I'll be calling them about the immersive bundle and the $50 e-cert. I may have gotten the phone for $650 but I'm going after everything they will give for putting up with this. To make it worse, the phone is for my GF so I'm having to explain everything to her. She isn't amused.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Wait, so they said if you did not get the paid bundle you should also get the $50? That is the situation I am in and I did not get one...
[Samsung Galaxy S8 Guides, News, & Discussion] eleazar.gee2021:
yessir that is what the rep said. GO ahead and give em a call tomorrow morning.
[Samsung Galaxy S8 Guides, News, & Discussion] Termynat0r:
FYI: my S8 arrived yesterday and it is gorgeous!
[Samsung Galaxy S8 Guides, News, & Discussion] pranut:
Anyone able to get theirs unlocked if they paid in full ?
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
I didn't get the bundle or phone yesterday and I pre-ordered on 3/30
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Did you contact them yet or have they contacted you?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Have you checked FedEx delivery manager?
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I wish you much success this morning when you call. Speedy and fruitful resolution to everyone involved
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Haha thanks.

Phone is at local FedEx facility so I'm just waisting another day waiting for delivery.

I sent 2 different emails yesterday afternoon asking why my delivery was late and another asking about my immersive bundle.

I plan to call after the phone is actually received.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Don't have time to waste just yet or is that a strategic move?
[Samsung Galaxy S8 Guides, News, & Discussion] CottonCreeper:
I just got mine and I'm not impressed, I hate the Bixby button. I constantly hit it when trying to adjust the volume. What if I'm watching porn and need to quickly turn the volume down. I'll probably hit the Bixby button instead. LoL!!! I'm returning mine and waiting for the Note 8. My Oneplus 3t is a beast and everything is customizable. Hopefully they wave the restocking fee.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'm on a OnePlus 3T and I agree after comparing the phones at best buy for an hour. Keep us posted on the restocking fee. I got several different guesses from reps about the fee.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm not taking any chances since it's my GFs phone and she's really anxious to get it. She hasn't been pleased with this process either. She's ready to get rid of the LG G6.

My luck I'd get a supervisor with an axe to grind and they would recall the phone. If it was mine I wouldn't care. Just no chances since it's hers.

Plus, if it doesn't come until really late in the day I can complain about having to waste 2 vacation days, complain how some people were upgraded to priority overnight, etc.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
That makes sense. Lets hope you dont get the dreaded callback. I'm over 3 weeks still waiting for my first callback. Could samsung be charged by T-Mobile and in turn samsung charges its customers? I don't think so but thats some of the BS reps and managers have tried to tell me over the phone. Best Buy sells the phones at full price and I'm willing to bet they would never try and charge anyone 30 days later $100 non activation. Especially someone walking up paying cash thats why this whole samsung.com situation makes 0 sense.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Callbacks are so hit and miss. Really depends on the quality of the supervisor in my experience. Every time I'm told a callback timeframe I put it in my calendar so I can hold them to it. If they don't meet their timeframe, just gives me more ammo when I call in again.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I've got a bucket full of promised callbacks they could care less. They keep offering them regardless of the fact I told them ive been promised a callback every single day for 3 weeks. The callback people if they exist are the same idiots with no authority to do anything so I guess it really doesnt matter.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
It sounds like they really don't care or don't want to admit they don't know the answer and don't want to ask for help. I've run into plenty of managers with an ego like that.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
True I called BS when they make stuff up and ask for it in writing and the next thing I get is them changing the subject and I still have nothing they claim in writing. The most frustrating thing is after explaining it to them its clear by what they keep repeating that they either are not listening or cant even comprehend what I said. I've been told if I just want to use it on WiFi I cant buy a carrier version I have to wait for the unlocked version. I asked where it said that while its taking my money online and the rep told me its just common sense over and over.
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
I contacted them. I ended up checking Fedex Delivery Manager and I am getting the phone today, but no bundle. Shows a 7lbs package but no movement, and shows a cancelled 2lbs package.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
7 pounds is everything the phone and bundle
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
I ended up checking Fedex Delivery Manager and I am getting it today.
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
I have 3 tracking numbers, 1 is for 2lbs confirmed coming in today, 1 for 7lbs no movement, and 1 for 2lbs that shows as cancelled.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I guess you have to wait and see what shows up and then call. They probably don't know anymore than you do at the call center
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
What an absolute mess for people at the back of the shipping line (I'm right there with you).

When did you order? Which device?

---------- Post added at 03:22 PM ---------- Previous post was at 03:19 PM ----------

Yeah I don't know what's going on with that activation stuff when you order direct from Samsung.
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Good news! Its on the truck to be delivered. Not all the packages just two. I would guess the phone and the immersive bundle ( 2lbs and 5lbs respectively). Preordered on 3.30 orchid gray s8+. Got the 50 ecert. I will be calling Samsung about this and plan on calling when i can piss away 3 hours. Not too happy about this and very surprised its not being reported by some of the tech news sites. I am a big Samsung fan but these are details that even the sponsored fanboy sites that call themselves neutral should be reporting on. Not very litigious but man this smells like a class action.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
If I wasn't so lazy that morning of the 30th and just got my amex card out it would have saved me so much hassle. I would love to get a $100 charge on my amex card after I paid full price. I usually always use amex because they double the 1 year warranty to 2. That 0% for 24 months $33/mo got me.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Yeah I'll always take 0% interest if they want to give it to me.

They can't circle back and charge the $100 to any account but the Samsung financing.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'm not holding my breath but if legal actually contacts me I'll keep you guys posted. Im not a legal guy but this is seriously ridiculous treatment. Maybe this is just how Samsung treats people with Mental Illness and that rep slipped up and let the internal policy out by accident?

---------- Post added at 07:43 AM ---------- Previous post was at 07:40 AM ----------

I know but people using credit cards or paypal had that silly samsung $100 fee show up also so thats why none of it makes any sense.
[Samsung Galaxy S8 Guides, News, & Discussion] krauser232:
Not sure whats up with Samsung Canada, but its a mess. Pre-ordered march 30th , still no shipping, and every time i call i get a different story, yesterday i was told it was picked up for shipping, today im told its still in samsung storage, cant talk to a supervisor, cant get any informations from CS........worst service ever, im really close to cancelling and giving samsung the finger.

edit : forgot to mention they took my money the day I pre-ordered.
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
Ordered on 3/30 S8+ Arctic Silver
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
The OP should if possible change the thread title to SAMSUNG.COM PRE ORDER ISSUES S8/S8+
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
So we have 3 people that ordered on 3/30 with deliveries scheduled for today.

LIFO at the warehouse. That's just absurd.
[Samsung Galaxy S8 Guides, News, & Discussion] quasidodo:
finally got my phone, with the free vr gear
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
To anyone with a delayed shipment, you can probably get more than the $50 credit if you call and politely complain. That being said, try calling them in a couple days when the commotion has settled down
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
The new fast wireless convertible charging pad/stand would be free if you could get a bump to a $100 code. 2 seperate $50 codes is not really what you want because you cannot or at least I could not apply 2 codes to one order. I'd politely decline the $50 or $100 codes and go right for a Cash money refund. Probably getting to keep the crappy coupon code at that point IF they approve the cash refunds.

***keep in mind information is POWER so if we collaborate with ideas and experience and information we stand a much greater chance of success***
[Samsung Galaxy S8 Guides, News, & Discussion] leyvatron:
I see everyone who ordered the immersive package get a 7lb package, but what does a 6lb package mean?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I just received a survey from Samsung e-commerce. Can't wait to fill that out later.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I get them 3 times a day for the past 3 weeks. Don't even waste your time its clear they could care less how the service is. Wrote about how I've been lied to, hung up on, called names and never heard back from anyone.
[Samsung Galaxy S8 Guides, News, & Discussion] burrzoo:
I ordered from Samsung.com on 3/30 too. Suppose to be delivered yesterday then FedEx updates tracking to today by 10:30am. It didn't even arrive in my state until 545am in a city a few hours away. Lightly snowing and I'm hoping it will actually arrive today "sometime." Coming with the immersive bundle (7.0 lbs). Still keeping fingers (and eyes at this point) crossed.

Haven't received any email from Samsung.com since 4/19 and haven't called them since 4/19. Samsung.com does show updated FedEx tracking info.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
It could matter in the long run. The company I used to work for kinda cared and then a couple years ago they really started caring about survey results... To the tune of conference calls for bad results, managers having to directly call customers, etc.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Googling samsung or samsung.com I foundany issues identical to mine as far as samsung and the customer service department. From as far back as 2009 and its literally the same exact level of service 8 years later.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
So 4 confirmed on this forum which is an extremely small sample size. Probably 1,000s of others out there in the same boat that ordered on 3/30.

I'll definitely be bringing up LIFO when I call them.
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
Anyone want to give me one of their $50 codes? I want to get the new charger for FREE and need another $50 lol ;)
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Lol that doesn't surprise me. But I'm this far in, may as well bury them in the survey.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
If its not on the script they wont even understand the concept even if you read the definition and gave them a clear example. Even the reps that could pretend they understood what I explained to them would slip up later and say something that proved they didn't grasp or comprehend what I had already told them clearly and patiently a dozen times
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
That's all right. I'm preparing my own script and they will listen :)
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
If you crack the code please share as much as you can with us.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Got my phone 8AM this morning. No immersion bundle (and no sign of tracking on my FedEx account)
[Samsung Galaxy S8 Guides, News, & Discussion] krauser232:
I asked her to send an email to her supervisor about the situation and put me in Cc, she sent this email to me without her boss on Cc:

"customer called in

because he contacted

puro lator then they said

that they did not have the unit.

I educated the customer

I will send an email

to my supervisor to follow up that case, because it is shipped , I told him he will

receive the device maybe today."

i was educated lol...
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I asked an agent for everything he told me in writing and when I finally got the email it arrived with no subject and the message body said 1 word.

test
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Did you order on 3/30 as well?
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
No, I ordered 4/14. T-Mobile, S8+ Black with the immersion bundle.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Putting a dent in my LIFO argument lol.