yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Guides, News, & Discussion] rgao007:
It was posted earlier in this thread. Basically, go to FedEx tracking (desktop site, not mobile), enter your order number and add '-01' to the end (xxxxxxxx-01) as the reference number, use today's date (4/18), United States as your location, and your zip as the destination zip code. If the phone's been shipped, it'll show up there. You can keep trying in the coming days by replacing 4/18 with whatever the current day is.
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
My shipment just showed up in FedEx Delivery Manager.
[Samsung Galaxy S8 Guides, News, & Discussion] eaglerazor123:
"Preparing order for shipment" its been the same for me from first day of my order.
[Samsung Galaxy S8 Guides, News, & Discussion] aberchonbie:
Dang it!!! Well, I'll have to check again tomorrow like the rest of us haha
[Samsung Galaxy S8 Guides, News, & Discussion] eaglerazor123:
More info? Order date etc
[Samsung Galaxy S8 Guides, News, & Discussion] nfribeiro:
Already got mine yesterday...

Amazing phone.
[Samsung Galaxy S8 Guides, News, & Discussion] JoshuaFCB:
Did you get the vr headset as well?
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
I ordered on the 30th. I'd been checking all days and it finally showed up (with in the last 1 hr).
[Samsung Galaxy S8 Guides, News, & Discussion] nfribeiro:
In Europe there is no gift...
[Samsung Galaxy S8 Guides, News, & Discussion] Termynat0r:
Nice, still waiting for mine and order status is still on "preparing to be shipped on 18.04" lol

Who delivered it, DHL?
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
fyi, It's requires "indirect signature". so I think you can even leave a slip of paper on your door instructing them to leave it on porch, etc. with your signature on the paper. I'll find the reddit link where I read that. They even said you can get a door tag from a fedex/kinkos office that allows you to release the package at your house without you being there. I'll be back with the link...

EDIT: also check to see if it'll let you direct to the nearest fedex store to hold as well once you get the tracking info.
[Samsung Galaxy S8 Guides, News, & Discussion] starscrean212:
Fedex manager is showing mines. Ordered orchid color on 4/8. Without VR It was picked up 10:30 last night from IN. But samsung.com. still shows preparing for shipment.

Leave today's date in Fedex. I had another order on 4/1 with VR that FedEx doesn't pick up. The one without gear weighs 2lb
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
FedEx doesn't have anything coming my way for Preorder on 10th. I know I won't be around and wanted to leave signature release door tag but can't do that if I don't have tracking number.

Samsung, this has been a [emoji90] launch; I expected better. ??*♂️
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
so you had no info at all on samsung page ?? was your balance still pending on :pur payment method ??? when i ordered they took money out then it went into pending a few days later is that common ??
[Samsung Galaxy S8 Guides, News, & Discussion] geekasso:
Ordered mine on 3/30. No movement. Still says PREORDER on the Samsung order screen.
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
iphone launch was not any better hahah my phone got backed ordered for like 3 weeks :/
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
Pretty sure Apple wasn't just continually telling customers it would be here tomorrow when delivery courier didn't even have phone tho blowing smoke and using mirrors [emoji848]Apple is generally forward about delays.
[Samsung Galaxy S8 Guides, News, & Discussion] GCbard:
so here is the status with my order

4/16 10:30pm edt - ordered tmobile s8 black

Order went right to confirmed

4/18 - My CC charge went from pending to an actual charge

4/19 - order on samsung.com still on confirmed. No package delivery indicated on Fedex manager or UPS.

Made two phone calls to samsung.com

call 1 - said order was being packaged and will arrive on 4/20

call 2 - said order was pending and will be contacted when it ships
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
i know on my side it wasnt apples fault but still they could have been prepared a little better since the note 7 was not selling at the time the next best thing was iphone cuz of all the promos some cariers where doing i only paid 430 for an iphone plus 128 gig that was the only reason i jump on it hahaha
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
Problem is.. maybe y'all are right it will come tomorrow. Because I know exactly what Samsung has told us; nothing. Zero updates since I placed order [emoji848]

---------- Post added at 07:29 AM ---------- Previous post was at 07:28 AM ----------

All I know is what Samsung has told us; in my case exactly nothing. Nothing more than confirmation email. I need to leave doortag and can't as a result of their idiocracy
[Samsung Galaxy S8 Guides, News, & Discussion] Varekai:
Still nothing for me, notta on FedEx delivery manager or the reference number trick, and just shows Preorder. Ordered 3/31
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
what state would samsung ship to california from ? i see inbound flights from TN , and IND
[Samsung Galaxy S8 Guides, News, & Discussion] Varekai:
I have no clue. I live in Florida.
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
This is just of the book they read I got same info thru an email
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
still nothing on my end...trying to give them the benefit of the doubt but it is getting harder and harder
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Ditto
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
No updates for me either. Nothing from Samsung. Nothing in FedEx. Nothing trying to search by reference number.

Ordered Silver TMobile S8 on 3/30. Paid with PayPal credit and the charge posted to my account on 4/12. They have had my money for 7 days yet I don't have a thing.
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
I wouldn't even care if I didn't need to leave door tag. ??*♂️
[Samsung Galaxy S8 Guides, News, & Discussion] starscrean212:
Yeah samsung status shoes absolutely no change. Except for the cancel option gone. And I used samsung finance they held on to the funds since placing the order 4/1 and 4/8. But the hold went away to processed around the same time the cancel option went away
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
Guess we are all in the same boat still haha I see some movement in the T-Mobile section of this launch I cancelled my order thru them cuz I wanted the immersive package from the get go instead of waiting ,
[Samsung Galaxy S8 Guides, News, & Discussion] balistic2:
Nothing on fedex delivery manager. Reference # thing did not work. Samsung website shows "Preparing order for shipment" as it has since I ordered on 4/12. No CC charge yet. I preordered the Sprint version and it should be coming to Chicago.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Maybe the third time calling will get you some good info. They have added back the message about the calls being recorded so they are making progress. Still no details when placing an order about any non activation fee. Seems they are extremely adamant about hiding that info until after the order is placed. I wish you all luck if anything goes wrong and you need anything at all from Samsung.com
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
I wonder if paypal credit is the holdup? I used paypal credit and it still shows as authorized/pending. But it's curious yours is an actual charge and not a pending authorization.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
It shouldn't be.

It definitely posted on 4/12 because my statement closed on that day and I have a payment due in May on that charge (I chose 0% for 12 months with payments).

So now I'm staring at a payment due on a product I don't even have and don't know when I'm even getting it.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Doubtful, there is no pattern. We've had people here posting with all sorts of order variants. Some financed, some paid in full. Some with the $99 bundle, some without. All carriers in all colors, and all from a variety of different order dates. There is no single consistent piece of information.

I think the hold up is quantity. They sold more units than they could ship yesterday. There must be some sort of determination being made as to which orders go out first, but it doesn't seem to be any of the obvious information. Maybe alphabetized by name, or address or something? Proximity to the distribution center?
[Samsung Galaxy S8 Guides, News, & Discussion] senjiroh:
Using PayPal credit (uk) and order status has changed to shipped within the last hour. Not sure where the tracking information is though
[Samsung Galaxy S8 Guides, News, & Discussion] paullu:
Just checked FedEx delivery manager

It shows delivery date on 21th . Finally
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
You don't mind that they told you it would arrive by 4/20?
[Samsung Galaxy S8 Guides, News, & Discussion] paullu:
Lol only one day later not big deal for me
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
The 21st? That's not acceptable at all.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
What could or should be done to address an issue like that?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm trying to figure that out because I'm guessing my order is in the same boat or worse.
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
simple..ask for some type of credit for the inconvenience. Usually companies will issue you like a $25 accessory credit or something like that if they don't fulfill their obligations

Just be polite and say you ordered it specifically from them for that reason.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Being polite is good advise and I'm only going to start out that way because they honored the $650 price. If I paid full price, I would skip polite.
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
lol..damn you got it for $650....thats nice

remember - you catch more bees with honey and its also not the customer reps fault your phone might be late. Your goal is to get them on your side so they are more willing to help you...the rep has nothing to lose/gain by not helping you..they dont own the company so they aren't losing any money by giving you free stuff so if you are nice, usually they will help
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
this. there is NEVER a reason to be hateful and take it out on the customer service rep, even if samsung (or any other company) is in the wrong. Escalate up to a higher level if you have to but being a jack*ss is never a good thing and doesn't get you anywhere. Trust me, my wife used to work in the rental car business and you wouldn't believe the jack*sses she had to deal with. The people that were polite and understanding got way more benefit and perks from her than the jack*sses.
[Samsung Galaxy S8 Guides, News, & Discussion] netnerd:
YA !

ordered on Apr 16 at samsung.com after I cancelled bestbuy.com order (it used to show Get it by Apr 20 then they changed it to Get it by Apr 21). I canceled cus they pissed me off.

just got a fedex email, scheduled to delivery Apr 20 with overnight standard delivery. on Samsung.com, it used to show by 2 days air
[Samsung Galaxy S8 Guides, News, & Discussion] dansan382:
did your order page change from showing 2nd day to air to showing overnight?

I just got off the phone with them, they said my order was ready to ship but i have zero confirmation of that. she mentioned everything is being done overnight to make sure they meet the 4/20 deadline. im not holding my breath.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I did retail management for over 10 years so I'm well versed in how to get things accomplished.

I never talk to the reps when it comes to stuff like this. I always ask for several supervisors up the chain before I turn away from being polite.

Once many years back when I was with Sprint I called customer support 7 days in a row. I kept asking for a supervisor until I got to leave a message for an escalation team. When they called me back, she said I don't know how you got to us but we never deal directly with customers. I said I'm happy to be the first. We were about 13 months into new phones and all were having different issues. I got all 4 replaced and enough bill credit to cover 3 months of service.

I never once said anything to an actual rep but you can bet I kept voicing my frustrations with supervisors. I don't use foul language but I use tone to get my point across.
[Samsung Galaxy S8 Guides, News, & Discussion] Stevez48:
That awesome for you...

Still waiting.... Ordered 3/30.... and 4/2. All still show Preorder, no charges on my card, and fed ex delivery manager is empty...

I guess there is no point in pre-ordering real early... <smh> :rolleyes:
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
jerk.... 3/30 order here with nothing on Fedex Delivery Manager yet. I hope they are right and get my shipment going today with 1 day delivery. fyi, j/k about the jerk thing ;) congrats!
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Thats what im trying but im 20 days in with no luck getting in touch with a real decision maker at Samsung.
[Samsung Galaxy S8 Guides, News, & Discussion] julianbl:
for the ones that have the fedex tracking information? where is the phone shipped from? tnx!
[Samsung Galaxy S8 Guides, News, & Discussion] markwebb:
same here but my VZW order arrives tomorrow, which I just ordered on 4/15, and is in Memphis as I type. I'll never order thru Samsung again.

But Digital River is really to blame; not the best fulfillment or logistics partner.
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
BRIGHTPOINT NORTH AMERICA

TRAFFIC Department

501 AIRTECH PKWY

PLAINFIELD, IN US 46168

317 707-2192
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
It can definitely be challenging. I've never called into Samsung for anything but if I don't get notification of overnight shipping today from FedEx, they will hear from me tomorrow if the FedEx truck doesn't randomly stop at my house.
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
and tell them there is a guy in NYC that is just as upset!

I love seeing people post that they ordered a couple days ago and will be getting it tomorrow.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Yeah I don't really understand how you don't follow FIFO when you can't get all the orders out at the same time. If they upgrade to overnight because they are running behind then that's fine. But getting the phone after the advertised 4/20 date when I ordered on 3/30 is not going to be acceptable.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I sincerely wish you luck in both those endeavors. I could probably write the book on what not to do or say to get help. Maybe just a coincidence but I got an email from them and I think my situation is finally resolved. Spoke to soon the next email just took a step backwards.
[Samsung Galaxy S8 Guides, News, & Discussion] julianbl:
two guys!

Same boat here...

---------- Post added at 01:23 PM ---------- Previous post was at 01:12 PM ----------

ok, i'm starting to panic! the pending charge from DIGITAL RIVER on my CC has disappeared.

Should I contact samsung.com?

---------- Post added at 01:28 PM ---------- Previous post was at 01:23 PM ----------

Samsung chat:

Rahman UR: I will help you with required information regarding shipping of your phone.

Rahman UR: The shipping of the Galaxy S8/S8+ has already started and will be delivered to you by 04/20/2017.

Rahman UR: Once the phone is shipped, you will get confirmation Email with the tracking number to track the phone from your end.
[Samsung Galaxy S8 Guides, News, & Discussion] eaglerazor123:
Got my FedEx alert at 10:53AM EST. No email or status update yet from Samsung. I ordered it on 04/09. I guess everyone should be receiving the alerts today.
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
Make it 3 guys!!..

Preordered on 04/04... absolutely no movement.. status in "Track your order" says "Preorder". FedEx reference number trick doesn't pull up anything either.

I know some of you have said when you see Preorder in status, click on "Find my Order" or something.. I HAVE NO SUCH LINK TO CLICK.

What an absolute DISASTER.

Things like these reveal which one is a genuine company and which one is a TOTAL HACK COMPANY.
[Samsung Galaxy S8 Guides, News, & Discussion] craigdamey:
Nothing from Samsung but was able to look up Fedex via reference [order#]-01 and shows picked up today for delivery tomorrow (4/20) by 8PM. I called the order in to Samsung direct 3/30 around 7AM. Same shipping source as above, PLAINFIELD, IN US and indirect signature required. Package weight 3.18Kgs(7lbs) which sounds right as I ordered it with the $99 Full VR Immersion Bundle.

Speaker Dock arrived yesterday ... WTF :)
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
No such luck for me for any of it. I ordered on 3/30 as well. No fedex hack is helping me either. The sheer agony of it@!!!
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
If we do not get it tomorrow, Samsung should really make up for their blunder. I would demand at at least $50 credited back.
[Samsung Galaxy S8 Guides, News, & Discussion] Termynat0r:
Make it 4. I just called Samsung and they said my order will definitely be shipped today, even though on samsung page it still says "preparing shipping for 18.03". So until now I didn't even got a tracking number.

BUT what I did get is a notification from Amazon Prime Now how I could order the Galaxy S8 with free 1h night-delivery since today (19.04) 00:00....well I am Prime customer and you can tell how pissed I am now. I ordered from Samsung on the 30.03!!!
[Samsung Galaxy S8 Guides, News, & Discussion] Blues fan:
As myself and others have stated, they should have used the money to ship up those POS speakers and applied that towards overnight shipping instead. Much rather have overnight shipping than these stupid speakers which are junk and I'll never use anyway.

My phone and VR were both shipped yesterday. Early this morning it arrived in Memphis and supposed to be here tomorrow.

Someone mentioned they lived in New York City. If I lived there I wouldn't even bother pre ordering. I'd simply to go the Samsung Store and buy it on launch day or one of the other many options I'm sure NYC has. Probably a lot easier to find stock in stores in that huge city.

---------- Post added at 05:21 PM ---------- Previous post was at 05:20 PM ----------

It's too bad it's the international version. They will start selling the unlocked version soon though. I would have considered it, but Samsung is terrible at releasing updates for unlocked phones but if Amazon themselves sold the tmobile version I'd be all over it like flies on ****! Amazon is such an easy experience to order stuff from unlike Samsung and Tmobile.
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
My est. delivery just changed from 20th to 21st. Dang it.

If they have stock of them sitting in the warehouse, why didn't they ship it with 3 days delivery ahead of time. They created the label VERY late last night for the 20th delivery but Fedex won't pick up until this morning. 2 days delivery for Fedex means it won't come until Sat.
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
So after being on hold for 30 mins.. I was finally able to speak to a customer rep about my order.

He said, the guarantee is still that it will be delivered tomorrow 04/20. Yes, you are not seeing any movement, but on his end he says he is seeing it as "preparing for shipment". He said the goal is to get it delivered by tomorrow for all those who qualified and he confirmed I did, and that Samsung would overnight it if they have to. He said they've been working to get it out yesterday, last night and tomorrow to get the tracking numbers out.. so he thinks I should see something today. I asked him what Samsung plans on doing for customers who get it after the 20th.. he said they don't have a plan yet because they STILL BELIEVE IT WILL BE DELIVERED ON THE 20TH.
[Samsung Galaxy S8 Guides, News, & Discussion] darkangeldc5:
FYI, also got email from samsung the phone is shipped with tracking number.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
They have a script ready to go but they wont read the script to you until they open at 6am ET Friday the 21st.
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
I believe you. Samsung should be EMBARRASSED how badly their name is being tarnished by this Digitial River and other companies that they've sub'd out the operations to.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Don't accept those worthless promo codes. Hold out for the good fallback offer never accept the first one.
[Samsung Galaxy S8 Guides, News, & Discussion] isopure:
Received Samsung shipping email this morning at 8:35am. Already started tracking it last night. Should be a welcome surprise that it's already in the air for those that are waiting.

Current status, still on-time for delivery tomorrow:

4/19/2017 - Wednesday

7:59 am	Arrived at FedEx location	MEMPHIS, TN

12:27 am	Departed FedEx location	INDIANAPOLIS, IN
[Samsung Galaxy S8 Guides, News, & Discussion] Dirtdawg57:
I ordered a S8+ with the Gear VR bundle on the 31 and have nothing on the FedEx or Samsung site. On Monday when I would click on the find my order link on the Samsung site, it said order being prepared for shipment, now when I click it, it says I have no orders. Anyone else have this?

I specifically ordered through Samsung because they were the only ones saying we would get it by the 20th, because I an leaving Friday morning at 7am and will be gone for a week. Now I have organize to have someone pick up my order if it will be getting here Friday. Not cool....
[Samsung Galaxy S8 Guides, News, & Discussion] senjiroh:
UK

Just received my UKmail tracking code with delivery expected tomorrow. Yay!
[Samsung Galaxy S8 Guides, News, & Discussion] GCbard:
I received the same response when I called this morning! i hope it holds true. I am so excited!
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Meditating and hopeful
[Samsung Galaxy S8 Guides, News, & Discussion] markwebb:
Drinking and questioning. HA! :) My VZW order will be here tomorrow anyways.
[Samsung Galaxy S8 Guides, News, & Discussion] Termynat0r:
I would prefer the international version instead of a ****ty carrier which I don't even use. I also switch my contracts often. Some backstory: I owned the S6 edge and everytime I would reset and reinstall stock firmware it would download ~10 T-Mobile junk apps via air :(
[Samsung Galaxy S8 Guides, News, & Discussion] Dirtdawg57:
Maybe if they take much longer to ship them out, we can get them to swap out our carrier phones for the international version for our inconvenience. Then I wouldn't be mad. Take your time Samsung.. Lol
[Samsung Galaxy S8 Guides, News, & Discussion] dansan382:
there is a guy in another thread who pre-ordered through t-mobile on monday and he said he got his phone today. im just blown away how badly samsung dropped the ball on this. to think i was going to order it through t-mobile as well but thought samsung would be a better option.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Looks like the F Samsung.com bandwagon is picking up some new members. I'm sure by 6PM ET Thursday all the seats will be taken. Everyone that's got the delivery as promised can move on and the rest of us can complain about our worthless samsung.com promo codes
[Samsung Galaxy S8 Guides, News, & Discussion] isopure:
Someone just got their shipping upgraded to overnight, so just maybe...