yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Does the weight in your tracking reflect the bundle being included?
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
It's showing 7lbs
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Here is a package that hits the $580 mark after you use that $50 samsung promo code. All items should be in stock ready to go.

I call it my F Samsung promo bundle

Goodluck guys
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I spoke with Samsung this morning again to start their investigation. Given that FedEx shows no new tracking numbers for me, I'm not waiting time waiting until tomorrow.

He said it should take around 15 days. But he was also very adamant that the tracking shows delivered and if I didn't get it, he thinks it was a FedEx issue, despite the weight and dimensions shown in the tracking. He told me that because of that, it's more than likely I'd get a refund on my $99 because my 1 of 50,000 units was lost, and I'm not entitled to another. Lets hope he just has no idea what he's talking about. Asked to talk to a sup. but there wasn't one so they have to call me back, which is a phone call I'm not expecting to receive. If they do decide to just refund my money, I confirmed with him that I can return the phone, paid return shipping, no restock. So I can wash my hands of it if they try and **** me, which is likely what I'd do.

The nice thing is they open before I have to go into work. I called right when they opened, and had no wait, someone picked up immediately. If I don't get a supervisor call back, i'll be calling every morning first thing until one speaks to me. I'm really hoping to get this sorted.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Sorry but they are so clueless you could explain it 100 times they just dont get it. Do you have all those return and restocking fees in writing? Each rep I spoke with changed the policy everytime I asked. Thats why after 12 days I just cancelled the order. Did you suggest they send you all the items I compiled (F Samsung Bundle) that are in stock as we speak?
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Huh? Your not entitled?
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I hope they F up your order and start wasting your time and energy dealing with the incompetent (855) 726-8721.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
No, there was point. The rep I talked to isn't someone who can do ****. I'll wait until I hear the results of their investigation first.

I believe the logic the rep was using was something like this... 50,000 units we're available, and they took in orders for 50,000 units. Mine was one of them, but it was lost. That leaves 49,999 other units, but all of them are sold, so there's not a second one available to me as a replacement.

What I'm hoping is that someone with a little more sense (and authority) looks at my tracking number and is able to conclude that there's no way in hell I was sent anything, and my 1 of 50,000 units should still be sitting in a warehouse somewhere waiting to be shipped.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
He is entitled... To receive the product he has already paid for.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
I am in the same boat. Been told twice last week that it was shipped and to expect it by Tuesday. Still no tacking number though.

Might give them a call today as well.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Nobody with a brain is in that call center. They are waiting for the new script from corporate with more codes or refund info in a nice boiler plate email. Thats it then they just make you spin your wheels and accept whatever the corporate guys came up with. Resistance is futile against the almighty Samsung. They have not given Samsung.com any authority to resolve issues (probably because they employ idiots at the call centers). I'm not sure the people writing the scripts in corporate are any better but oh well.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Just for S&G I called them at 9:20am Central. Picked up in less than 3 minutes and the rep confirmed the investigation is still open and may take 14 days. She did send a separate email to the logistics team at the warehouse and has put me on her follow up list to email me an update at the end of the day.

I don't hold my breath on any of those but we'll see where this goes.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'm sorry to hear they are sucking you guys into the vortex. Just try not to get so deep you can't ever come back.
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Well damn!!![emoji23]
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Well I'm thinking the amount of calls will slow significantly now so it shouldn't be near as time consuming. As long as they have my money and I don't have a product to show for it, they can expect to hear from me every 48 hours until things get resolved.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I understand I just hope you get treated fairly
[Samsung Galaxy S8 Guides, News, & Discussion] krauser232:
They finally shipped mine, and guess what, Samsung put the wrong address....... they had 1 job, and that was too hard for them.

Gonna think twice next time im buying a Samsung product.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
Hopefully it's my address so I can quit wasting my time waiting for another anonymous idiot to answer the phone at Samsung.
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
Ive had my phone for about 4 days now you guys are missing out
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Oh you wrong for pouring that salt in that wound[emoji23]
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
Hahah just be patient my last phone i had to wait almost a whole month from my estimated shippping date ???
[Samsung Galaxy S8 Guides, News, & Discussion] krauser232:
I wouldnt mind as much if my actual phone wasnt damaged, cant see anything its a green screen, and waiting for important calls. Hope you enjoy it though :good:
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
I got the phone and VR from Samsung.. Aren't we supposed to get like $50 worth free Occulus content? (or something to redeem for that value?).

Did anyone get that in an email or something?
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
Mine came in an envelope in the box with the vr. There was a scratch off code to redeem.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Sorry i misundersood nevermind
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
Here is what it looks like
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
deleted
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Mine is going to be exactly the same silly fugly 'dock' 'speaker' the guy on reddit got

https://m.imgur.com/a/qUvJ7

I don't even want that thing near my phone!
[Samsung Galaxy S8 Guides, News, & Discussion] Blues fan:
Same here. Mine is a 4 digit number.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
When mine was just label created it said .8lb. The email I received a few hours ago when it got picked says .9lb. I just looked at the FedEx app and it says .8lb with dimension of 10x7x5.

The purchase order number ends in REG.
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
Mail it to me please. K thanks
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
This "gift" they sent is like some rejects they scraped out of the warehouse that never made it to see the market after people said WTF is that thing.
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
Free is free lol
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Nothing would be much much better than that franken speaker dock science experiment. It's like they took all the spare junk from the warehouse and glued it together.
[Samsung Galaxy S8 Guides, News, & Discussion] mkalbarc:
It's looks like a vag.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'll put that in the craigslist listing:

Samsung sent me a plastic vag looking thingy.

First person that shows up at xxxx dumpster can love it long time!

But seriously did you guys notice how quiet the 1 tiny speaker on the new S8 and S8+ sounded? I cranked them both to the max at best buy right when they first opened and could barely hear anything on youtube.
[Samsung Galaxy S8 Guides, News, & Discussion] mkalbarc:
You should donate your plastic vag to best buy so the people can hear what they've been missing on that demo unit. I cannot wait for my phone, even if I have to carry one of those with me in my pocket. It's gonna be magical
[Samsung Galaxy S8 Guides, News, & Discussion] MicroMod777:
You guys each getting random free gifts???
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I bet they are all the speaker thing. I hope im wrong but I have a feeling Samsung has enough of them left to go around
[Samsung Galaxy S8 Guides, News, & Discussion] mkalbarc:
You're right, my .8 package has the same dimensions as your 1.2lbs. Mystery solved
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
I ordered Samsuck direct too but nothing here, I ordered on the 30th. When did you guys all order? Mine is S8 plus.
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
On the afternoon of the 30th, Black S8.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Nothing about this is on the Samsung website. This is because of FedEx delivery manager that we know this POS is on the way.
[Samsung Galaxy S8 Guides, News, & Discussion] mkalbarc:
Late in the day on the 30th. Bought outright. Black S8+
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
FWIW, Samsung just charged my account.
[Samsung Galaxy S8 Guides, News, & Discussion] eaglerazor123:
No update from Samsung yet..waiting!
[Samsung Galaxy S8 Guides, News, & Discussion] gowings23:
Same here! Getting excited
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
Has anyone got their email concerning reimbursement for having their phone delivery being delayed? Haven't gotten anything on my end yet.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Hopefully they do the right thing and take care of everyone.

I do have some incremental progress today. I sent 2 emails last week to support: one complaining about my phone arriving late and another about why my immersive bundle didn't ship.

I got a reply about the phone being late and telling me I will be receiving the $50 e-cert as an apology. Now just need that to come in.

No further updates on my bundle though. And no tracking numbers in FedEx.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I haven't, but at this point that's the least of my worries.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Everybody is really apologetic today but still the same incompetence. Transferred to the wrong department after holding for an hour 3 times now
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
i just called and tried to pick up my package and was told i couldnt i had to call the shipper...Anyone have this issue
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
(855) 726-8721

Have fun. Hopefully they are pulling the package and giving it to one of the preorder people that deserves it. A nice bonus would be if they make you hold and then hang up on you everyday this week.
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Wow. Better not try and pick up at FedEx I was giving all kind of lame ass excuses as to why they won't. Lol. Guess I will wait till they try and deliver tomorrow
[Samsung Galaxy S8 Guides, News, & Discussion] krauser232:
anyone know what Dream Free token is ? its shown in my order
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Probably that worthless dock. I had the Samsung guy at best buy laughing when i pulled it out. Made him put his s8 into it and play some music. It sounded worse than just the tiny s8 speaker itself
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
Anyone else not get their $99 Bundle? I received the phone on the 21st, but I have 1 tracking number showing as shipped with no movement.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Yes, several of us. That's what we've been discussing the last couple pages. Same as you, got the phone the 21st. That evening, I got a notification from Samsung that both the phone and bundle were shipped under that tracking number, and both show as delivered in my Samsung account. But based on the weight and dims it should be very obvious my shipment was never intended to have the $99 bundle in it.

You will probably want to contact Samsung directly. They have to do some "investigation" which they say will take around 15 days. At this point, none of us have an word on what result may come of said investigation, but all I can hope is the more people call in with the same issue, the more likely Samsung is to accept there was a widespread issue and correct it accordingly.
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
On mine it shows phone as delivered, bundle as shipped.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Yep, welcome to the club. Viper gave a nice rundown as to what several is are experiencing.

---------- Post added at 04:40 AM ---------- Previous post was at 04:38 AM ----------

My account shows that same thing. The email I got from them on 4/21 saying my bundle had shipped included the same tracking number as the phone.
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
I know I was repeating what the rep told him
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
That's weird, the email I received only showed the phone. So maybe there's some hope for me yet. On my order page both have 2 different tracking numbers.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Sounds like your in a bit better spot but I'd still call. Early is better to avoid a long wait.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
One of my friends received his VR experience box yesterday separately from his phone which arrived Friday. There was no tracking info provided on it and it still says pre-ordered on the Samsung site.
[Samsung Galaxy S8 Guides, News, & Discussion] CASz:
Samsung Canada ship notice at last

I was wondering my I would get stuff from ON when Vancouver is much closer. Looks like they shipped to Vancouver bulk (no tracking) then sent by Purolator. Unlock code and directions included with ship notice. Yay!
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
So it never showed up in FedEx either?

---------- Post added at 01:46 PM ---------- Previous post was at 01:45 PM ----------

If you have 2 different tracking numbers you are definitely in a better spot than some of us.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Just double checked with him and he said it just showed up. (Also reconfirmed that he is signed up for FedEx Delivery Manager.)
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Showed up in delivery manager after he received it?
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Still isn't there! Only his phone showed up in delivery manager.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Ahh, ok.

Well I guess that's promising. I assume the physical package had a different tracking number on it than his phone?
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
That's really bizarre that it didn't show up in delivery manager. I too would like to know, was it a different tracking number? Does he see tracking history if he pops the tracking into FedEx's website? Did it require a signature?

---------- Post added at 08:14 AM ---------- Previous post was at 08:04 AM ----------

I spoke to Samsung again this morning, sounds like they are starting to figure things out. The rep was a lot more professional today. He told me Samsung is aware a lot of customers have items showing delivered that never came. He also confirmed that they know I didn't get it. He told me I should still expect to get it, but that I'm not currently on the shipping log and they don't know when it'll ship. I don't really mind waiting as long as it's noted in my account that someone said I still get it.

He did say that all affected customers should be getting an e-mail stating that they are aware of the problems and Samsung intends to honor the bundle, and that I should get an additional e-mail when it ships.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Wish that came with a 50 egift as well... ordered 3/30 in order to NOT have issues like this.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm going to be pushing for more the longer this carries on. I see people getting the immersive bundle and VR that they submitted for after receiving the phone. Just unreal how that can happen.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Some guy on that crappy samsung forum claims he got the $99 bundle AND $300 discount on a $350 samsung.com purchase of some watch or something.

https://us.community.samsung.com/t5/General-Discussion/50-e-certifcate-online/m-p/95086#M2441

Probably just a made up scenario to start trouble

---------- Post added at 07:20 AM ---------- Previous post was at 07:14 AM ----------

No callback from the samsung legal department Monday or from the samsung employee who called me on Sunday morning. I did get a UPS notification (myups) a package left NJ from Samsung 2 day air with adult signature required. No size or weight listed in the tracking. Probably the Amex card she mentioned but she never called me back. I really hope she doesn't think she can just brush me off with some crappy amex gift card.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
I'm going to tell everyone now - Do not plan on keeping the bundle if you return the phone for any reason. They will ask for it back or charge you $480.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'll have to keep an eye on that thread in case he actually posts proof.

I called back today and had the rep on the phone talking in circles, all confused and apologetic. Kinda fun(ny). Didn't get anywhere though except him saying I'll definitely get my bundle but they have to let the investigation run its course.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Classic samsung.com ineptitude
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
It kind of reminds me of my first 4 months with T-Mobile. It took them nearly 4 months and about 30 follow up calls, Twitter DM's, for them to fix the Permissions in my account so that I could change account access for each of my lines.

I almost considered just dumping them over it but since they paid out over $2k to acquire my lines I just stuck it out.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
True, but I'm sure they treated you with a little respect and did not hang up on you or transfer you to the wrong departments repeatedly?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Hung up on, no. But it did take 3 phone calls to get a work order number that could actually be tracked. And then it was 'escalated' about 4 times after that.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I have not yet called the direct number I was given on Sunday. I had hoped she would contact me back by now but I realise she is very busy. I'm praying she or they are working to resolve this and that she wasn't simply blowing me off. I'm going to try the number later and see if it even goes to a real person. I know they have a lot of emails and calls to go through IF they are actually investigating anything. I just really don't trust them and I do want to get this resolved before it hits the 4 week point.

---------- Post added at 09:08 AM ---------- Previous post was at 08:42 AM ----------

I think they just blocked my number. When I call the message just says goodbye and hangs up on me
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Use Google voice and call from that number.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Yea they just blocked the number they have on file in my samsung.com account so far. All my other numbers go right to the crappy automated system. My direct number I was given Sunday went to a voicemail and I will probably never hear back from them again.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Wow, that's a new low..
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Samsung.com AKA Scumbags.com
[Samsung Galaxy S8 Guides, News, & Discussion] j0sh1:
Ordered mine :) Getting free wireless dock.
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Just got it. Glad I was off today
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
That's weak.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Maybe thats what they meant when they assured me the lagal department would review the situation and contact me.

The sweet old asian lady just called me again. She seems to be waiting for me to place an order so she can do a price match for me. I told her as I did on Sunday there is zero chance Im placing an order on samsung.com for a price match. Im thinking she has nothing she can do and was just hoping I would go away. I guess I will see what she says next time and then just move on a defeated man.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Samsung just sent me a survey to an email support ticket I sent last week that they haven't even replied to yet. SMH.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
In a month you guys will all get a call from a sweet old asian lady like I did. I think her job is to go back 3 weeks and start calling and apologizing to anyone who picks up.
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Just got it in
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Wow you like that IMEI number posted so much you had to do it twice today in this thread?
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Fixed it.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Are you sure?

Good thing they sent you a clean imei. It would be sad if you had to call up and wait on hold to get that all fixed.
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Did you download it n repost it?

---------- Post added at 07:03 PM ---------- Previous post was at 06:58 PM ----------

Could you delete it and if I missed something let me know. I wasn't thinking. Did you download my pic n repost it?
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
could you delete that please? you could have messaged me on my mistake on me not thinking and not add to the issue and repost it....Nice bike by the way
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Well, it is now officially the end of Tuesday. I had some small hope I would get the VR Box after being told by 3 separate agents it would come no later then Tuesday, guess not.

Need to call them again I guess, what a pain.

---------- Post added at 07:21 PM ---------- Previous post was at 07:10 PM ----------

After a short 20 minute hold, I was told nothing has been shipped yet and that this whole issue is the fault of FexEx and they are working to correct it with no estimated resolution time. Not sure I believe that, but nothing else I can do about it.