yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
Support told me that they're still loading up phones and that they're still all expected to arrive on time. Hang in there folks!

On a side note though, I am disappointed that Samsung hasn't even acknowledged this issue. Hell, just email customers and tell them to hang tight, or tweet and say you're still loading up delivery vans. All people want is something OTHER than radio silence, Sammy
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
Well..if they make good on their promise of the 20th, thats fine with me. A notification would be nice to lower my anxiety but there is no rule that says they have to update us. They just need to make good on their April 20th date and i'm a happy customer
[Samsung Galaxy S8 Guides, News, & Discussion] Nizda1:
I called them this morning. The response sounded canned, although 30 minutes later I got a update from FedEx app. They also upgraded my shipping to standard overnight, then about 2 hours ago I received the email from Samsung. The weight is 7lbs, it shows it shipped the immersive experience pack + galaxy 8+ att midnight black.
[Samsung Galaxy S8 Guides, News, & Discussion] EvoKnvl:
I received my FedEx shipping notice, and it shows Standard Overnight to arrive tomorrow.
[Samsung Galaxy S8 Guides, News, & Discussion] AB_:
Do you think calling had anything to do with tracking information being shared? I haven't called and am still in the dark. I preordered on March 30th. Have checked both Fedex methods, and Samsung still shows "Pre-Order". No email.
[Samsung Galaxy S8 Guides, News, & Discussion] dansan382:
mine just says "Confirmed" on the main order screen. if i click into the cant find your order link its still showing "Preparing Order for Shipment"

Have no idea if thats better or worse than what you're seeing
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
No.. it is as random as it gets. I've called a few times.. preordered on 04/04.. still absolutely no change anywhere. status still says "preorder"
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I've got 6 cancelled orders and 3 different status online and the authorizations from last week still have not fallen off so I have $200 available rather than $4200. The bank says call samsung and samsung says call the bank.
[Samsung Galaxy S8 Guides, News, & Discussion] lawtq:
Same. Let's know how yours went
[Samsung Galaxy S8 Guides, News, & Discussion] Dirtdawg57:
I just called so they would know that I am watching. I told them I am leaving town early Friday and would have to arrange for someone else to pick up my package if they are going to be late. The rep confirmed with me that they will, and I quote "have all phones delivered by the 20th as promised".

I couldn't tell if he was bluffing just to get through today and then never come to work again, but he seemed confident.
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
Can you share the URL of where you are going to get an option for "can't find your order" link? I do not see that option in the tracking sheet that I am seeing.

I went to samsung.com and when you hover on log in, it drops down a link to "Track Order"
[Samsung Galaxy S8 Guides, News, & Discussion] Dirtdawg57:
Their financing is a mess! I think all they have a monkey that stamps "Approved" on the loans and that is all he is trained to do.

I tried to call about a simple question about the loan and got transferred 6 times. It was like they didn't even know they gave loans! They transferred me to TD bank who transferred me twice and they had no idea either, they told me they don't finance for Samsung, and to call Samsung back. I never did get an answer..
[Samsung Galaxy S8 Guides, News, & Discussion] guaneet:
Just got my email confirmation for a delivery on the 21st. I ordered it on the 17th. Black s8
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
I too have to leave town for an emergency, and will have no one home tomorrow or Friday and Sat I leave may be gone for several days. I called and they swear it will be here tomorrow, my concern is what happens if I dont get back til late next week?? If its shipped back what do I do? They kept swearing it will be here tomorrow, but Fed Ex says it hasnt left Indianapolis and I dont see it making it to podunk Kansas by tomorrow LOL. Shall we place bets?
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
When you login to samsung.com and click on order... then you are on the my orders screen. See screenshot
[Samsung Galaxy S8 Guides, News, & Discussion] Blues fan:
Does the International version work with wifi calling and major carrier bands? They cost more on amazon.
[Samsung Galaxy S8 Guides, News, & Discussion] Stevez48:
Definitely a script they [CSR] are reading from, lol Look I get it, rom their end, they are getting pounded over and over by us asking for a shipment notification...lol

At the same time, I would like to know what is going on... lol

Ordered on 3/30 & 4/2

Verizon

$99 bundle

No email, No FedEx info, No charge card, Shows "Preorder" and "Preparing Order for Shipment"... For days now. haha...

Fingers crossed....
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
If they think the crappiest speaker in the world was a peace offering LOL, I wouldnt be worried about it arriving Fri Sat or Monday if I was going to be there. They couldnt even tell me what to do if it was shipped back!!
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
Yea I guess I don't have that option because I didn't log in to my samsung account when I bought it.. I ordered as a guest. I see that option when I log into my Samsung account.

Doubt it. Wifi calling, HD voice and Samsung Pay will not work most likely.
[Samsung Galaxy S8 Guides, News, & Discussion] dansan382:
ordered on the same day, things dont look good. never ordering from samsung directly ever again
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
Just got off the phone with Samsung as well. The rep was very nice and courteous. She confirmed my order (and contents: Black S8 (VZW) and immersive bundle; pre-ordered 3/30) and guaranteed delivery tomorrow. She said that like 3 or 4 times. They are backed up on their system sending out notices and shipping info but said it is already on it's way to me. But Fedex Delivery Manager doesn't show anything... yet. So, I pressed to see "what if" it doesn't show till Friday and she said I can call back but that she guarantees it gets here tomorrow... we shall see I guess...
[Samsung Galaxy S8 Guides, News, & Discussion] Jaygo7:
Just got my tracking notification from FedEx. Overnight delivery, expected tomorrow. Did not call samsung support either.
[Samsung Galaxy S8 Guides, News, & Discussion] Blues fan:
On the North America ones they usually do though. The S7 unlocked thats sold in NA supports wifi calling with Tmobile at least. However Samsung is terrible at updating their unlocked phones. The S7 still has not got the 7.0 upgrade yet!
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
When did you preorder?... LOL.. anytime someone provides an update.. please include preorder date/carrier too . Thanks.

---------- Post added at 12:38 PM ---------- Previous post was at 12:36 PM ----------

It's an established fact now.. Unlocked Samsung phones receive very poor support as compared to those through the Carrier.
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
I just updated OP. I had carrier in there already. but pre-ordered 3/30
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
yea I knew you had the carrier.. that's why I asking you particularly just for the date. - thanks.
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
just got my tracking phones are coming from Indianapolis i got two packages on is 2 pounds the other is five and some change

:highfive:
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Nothing yet still. Sent an email to Samsung via the my orders page. Sorry cannot handle calling the call center until I hit boiling levels of angry. I am in the industry so I am averse to phones, hold music, IVRs, etc.
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
preorder date?

---------- Post added at 12:52 PM ---------- Previous post was at 12:46 PM ----------

HOT UPDATE:

Just got a text on my iphone... Free FedEx Alert. -- Signature required for package deliver 04/20 by 8:00 p

fedex.com/######/en.US

:):):p:highfive:

WOW!!!

VZW/preordered on 04/04
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
NICE! damn. I better get that notification soon! all ya'll with order dates way after mine... SMH
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
YEP..

Shipping from Plainfield IN.

3:11 pm Shipment information sent to FedEx

4:22 pm Picked up

Scheduled Delivery 04/20

Wow.. all of this happened in the last 60 seconds!.. no emails, nothing. ... just a Text Message with the tracking number!

Says weight is 4 lbs.. so I am guessing i am also getting my free VR
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
Soon I'm going to be the only one with an early order date and no tracking info...[emoji22]
[Samsung Galaxy S8 Guides, News, & Discussion] markwebb:
Nothing yet for me either even after calling them earlier today.
[Samsung Galaxy S8 Guides, News, & Discussion] Dirtdawg57:
It probably sucks to be working in the Samsung shipping department right now.. I just wonder what the crap they have been doing all week? Why were they not prepping and making their labels at the beginning of the week like the other carriers?
[Samsung Galaxy S8 Guides, News, & Discussion] markwebb:
It isn't Samsung shipping: Digital River or that other company. Samsung farms it out.
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
[MENTION=2656331]markwebb[/MENTION] Brightpoint (is the shipper) if thats not an oxymoron for this company I dont know what is. Several years ago I had to go round with them over a package that was damaged goods and they said I damaged it, even with the UPS label that said it was damaged when the package got to them. Took me 3 days to get that one sorted.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm still right there with you.
[Samsung Galaxy S8 Guides, News, & Discussion] GCbard:
Ordered 4-16 at 10:30pm edt

S8 black tmobile

4-19 5:13pm received FedEx notification

Arriving 4-20

Nice job sammy
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
Now you are just rubbing salt into the wounds of people who ordered much much earlier and didn't get anything yet.
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
Just got tracking from Fedex (no word form Samsung yet). Showing 2 day, with ETA of 4/21. This seems weird since it's shipping to Ohio, which is right next door. Fingers crossed it shows up early.

Not too mad since I ordered when it was $100 off (4/30 before noon) but kinda worried, since I leave town Friday afternoon...
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
You better make plans for someone to be there.. FedEx usually delivers in the evening.
[Samsung Galaxy S8 Guides, News, & Discussion] darkangeldc5:
Just got another notification from Fedex. This time the headphone package, which is overnight shipping (5lbs)
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
hang in there, wolfpack... we'll get it... eventually...
[Samsung Galaxy S8 Guides, News, & Discussion] GCbard:
Sorry. Just sharing information....
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
My preorder was 3/30 but cancelled then I reordered the 4/14
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
Like you said, I also did some research after my post yesterday.

Here's an answer from a Fedex employee on reddit:

You can always leave a note on your door telling Fedex to leave the package if it is an indirect signature required. Just write on the the note please leave package or I give you permission to leave package then sign and print your name on the note and place the note tapped to the outside of your door. He or she will leave it there.

i Work for fedex.

Form: http://sequim-real-estate-blog.com/forms/FedEx Waiver.pdf

I'm going to print this and leave it at the door. Hopefully it works. I wish I knew this when they shipped me a 40lbs server. The guy carried it to the front door and carried it back to the truck. I tried to talk to him over my CCTV but he said he couldn't leave it without the signature.

Q: Anyone in Bay Area, CA with the tracking number? When are you getting yours? My delivery date changed to 21st. Last night, it was showing 20th.
[Samsung Galaxy S8 Guides, News, & Discussion] MrJesseJay:
Preordered with full payment on 4/08/17. Just received a phone text from Samsung or Fedex with tracking number and says it will be arriving 4/20/17 Fedex by 8pm. Must be present to sign for package. On Samsung site it still shows order placed and no tracking. So I'm guessing don't rely on Samsung website for tracking. It will probably be delivered to everyone before you get an updated message on their site.
[Samsung Galaxy S8 Guides, News, & Discussion] julianbl:
Just received FedEx text. It's arriving tomorrow by 8pm!
[Samsung Galaxy S8 Guides, News, & Discussion] Bxrider117:
I ordered my S8 black on 4/14. I used PayPal Credit and I hoping to receive the Verizon Wireless version. I'm in limbo like many others. I just spoke with Samsung and was told that I should receive and email later and that Samsung is sticking to the guarantee of phones being delivered by tomorrow.

I also asked if there will be some sort of compensation if the guarantee falls through. For that they had no answer yet.

I already sold my phone on Swappa and I'll have to ship it tomorrow, whether my new phone is here or not.
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
You would think that Brightpoint's reputation as a horrible shipper would be well known enough by now that companies shipping with an advertised delivery date would KNOW they will screw the pooch.
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
UPDATE: Talked to Fedex who said they could expedite it if the shipper contacted them. Called Samsung Direct, explained situation, and POLITELY (the reps aren't at fault here, remember) asked if they could help. The guy put me on hold for a minute, and let me know that they are going to BULK EDIT ALL SHIPMENTS TONIGHT TO CHANGE TO OVERNIGHT. In other words, while Fedex says 2-day, Samsung is currently working with Fedex to change the speed, and they guarantee it will be here tomorrow

Very happy how easy (sans the long initial wait) it was to resolve this once I contacted them :)
[Samsung Galaxy S8 Guides, News, & Discussion] TGUY25:
ordered on 4/8 - website still says preorder but just got a text (5:35pm EDT) from FEDEX with tracking info (since my email address on Samsung matches mine on fedex). Says tomorrow by 8pm - fingers crossed. until 5 min ago, I'd heard nothing from Samsung about this (and still haven't from them). There is hope out there ...
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
I found out about the tracking number last night via Fedex Delivery Manager.

I got the email from Samsung this morning with the tracking number. Looks like their email dispatch is also overwhelmed. Email servers have rate limit on both sending and receiving ends. Sending million of emails out in a day probably is an unusual thing for them. It makes sense that the emails take hours to get to yours.
[Samsung Galaxy S8 Guides, News, & Discussion] gautam703:
Samsung eCommerce Dept told me to they are sending emails with fedex tracking tonight. Device will reach us by tomorrow 8pm. No email yet.
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
It's 6PM EST. If you package isn't in Fedex's network, I don't see how it can get to most place with next day service. I don't think they'll pay for same day delivery.

They should pay Amazon to do this stuff. They deliver Prime Now orders to my door in a little over 1 hr.
[Samsung Galaxy S8 Guides, News, & Discussion] chevanlol360:
Maybe for you lol. They delivery around 7-9am for me.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Just like UPS they can scan in packages until 1 or 2am and fly anywhere in the lower 48 for delivery the same day.
[Samsung Galaxy S8 Guides, News, & Discussion] Bxrider117:
So I posted this message 22 minutes ago and I just got an email from Samsung and PayPal confirming delivery tomorrow before 8pm. Coincidence, hmmm.

I'll take it.
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
I have sincere disbelief that this will happen. If anything since most of us dont have tracking they will play the missed delivery game. We tried but no one was there sorry. Its Brightpoint ugh!!
[Samsung Galaxy S8 Guides, News, & Discussion] tsuchiro:
I just got tracking from fedex and mine is scheduled for tomorrow. it's being shipped overnight.
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
According to others (and my own) tracking info, you only need indirect signature.

Go to Fedex/Kinkos and get a door tag, leave it on your door, and they'll leave your package if you aren't home
[Samsung Galaxy S8 Guides, News, & Discussion] androidbuff123:
[/COLOR]HOT UPDATE:

Also Just received an email from Samsung saying the phone and gear VR are shipped.
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
I just refreshed FedEx Delivery Manager and it's finally showing up! Delivery tomorrow by 8pm. 7 lb package (phone + immersive bundle?). Freaking finally!
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Nice. I'm still waiting. GF will be home soon and this is her phone so I doubt she'll be thrilled that I don't have an update. She'll be less thrilled if UPS ever shows up today and I have mine tonight.
[Samsung Galaxy S8 Guides, News, & Discussion] markwebb:
I'll believe it when i see it. ? Still nothing.

I'll believe it when i see it. ? Still nothing.
[Samsung Galaxy S8 Guides, News, & Discussion] Dirtdawg57:
It just showed up on my FedEx. Shipping from Indiana to Colorado over night.. I am not saying it can't happen.. but this still would have been easier if they had started earlier in the week. At least they are trying now.
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
Finally have a tracking number in FedEx delivery manager. Funny thing, time stamp is right after I called them on phone. Package is listed as standard overnight delivery by 6pm Or 8pm I think it was. About. Freaking. Time.

I'm just going to try the note on door thing as I won't be able to be here tomorrow. Here's to hoping it works ??*♂️??*♂️

Edit: would just like to add Samsung site still says order is preparing to ship.
[Samsung Galaxy S8 Guides, News, & Discussion] paullu:
Me ordered on 30th and just got notification from FedEx show will delivery on April 21. So why so many of you guys can get free overnight and get it on 20th . GDI!
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
I know right. That crap isn't right. Order early & get it last.
[Samsung Galaxy S8 Guides, News, & Discussion] dansan382:
i pre-ordered 4/17 around 10am, and nothing here. If i get a shipping notification the rest of you should riot. I was probably one of the last people to order lol.

There is a guy in the t-mobile thread who said he ordered like an hour ago and his already shipped with delivery tomorrow. ima rage
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
You guys should strategize Thursday night for that call on Friday if the phones don't show up by then.
[Samsung Galaxy S8 Guides, News, & Discussion] Stevez48:
I just got one too...Only for one of the 2 I ordered though. Fingers crossed the other one moves soon.... Sheesh.. lol

Shipped:. Order date 3/30 VZW

Still waiting:. Order date 4/2 VZW
[Samsung Galaxy S8 Guides, News, & Discussion] bagged00:
Still waiting on my tracking number email 8pm est. Wonder what they'll do if they don't hold up to their end of the guarantee?
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
My guess they will try and offer you Samsung promo codes
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
Probably nothing that will matter.
[Samsung Galaxy S8 Guides, News, & Discussion] isopure:
Mine just landed at the sort facility in San Francisco! Wish FedEx would allow me to pick it up, save them the trouble of delivering it.
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
Just checked fed ex again with the reference number hack and it finally showed up..Estimated delivery tomorrow by 3pm.

No notice from samsung
[Samsung Galaxy S8 Guides, News, & Discussion] markwebb:
Holy moly: I just tried it again and is on its way and being delivered tomorrow!
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Still nothing here, but I suppose it's good to know they are still working on it tonight.
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
What's the hack? I still have nothing! Samsung sucks! Pay over a grand and they stick me!
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Well, after reading through this entire thread, I am glad I am not the only one.

Ordered 03/30 about 11AM EST, charged to Paypal Credit on the 14th. No tracking number on Fedex and Samsung's site still says Preparing with 2 Day Air Shipping.

Needless to say, I am not pleased. Especially since I took off work tomorrow...
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
Same here
[Samsung Galaxy S8 Guides, News, & Discussion] markwebb:
Try the reference hack noted a few pages back.
[Samsung Galaxy S8 Guides, News, & Discussion] craigdamey:
It took a few hours after the tracking showed up on Fedex for the email from Samsung to arrive.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Been alternating that method with my standard FexEx Ddelivery Manager. No luck on either. Really wondering if they are penalizing me for getting their price mistake the first day. Since then I wished I ordered the S8+ Instead of the S8, but have not changed my order as I would lose the savings. Not even the color I wanted, but I could not argue with $100 price difference.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Thats a good point. It may be why they have been treating me like garbage as well
[Samsung Galaxy S8 Guides, News, & Discussion] paullu:
What is ****ing FedEx doing??!!!
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I've seen several reports, both here and on Reddit, of people who got in during the price error who's orders have shipped. It's definitely not that.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm in the same boat. No info at all and I got the $650 price as well. They charged my PayPal credit account on 4/12 yet I still have no product and no tracking info. To make it worse, my PayPal credit statement closed on 4/12 so now I have a payment due in May on a product I don't have. Just awesome.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Exactly the same for me. Was hoping they were going to charge it after the closing date, but ah well. Not a big deal, just annoying along with this situation. I really thought I would get it on the 19th as there were plenty of early deliveries, Specially since I am in Ohio. So order first, get it last. That is just... Sigh.
[Samsung Galaxy S8 Guides, News, & Discussion] burrzoo:
I finally saw a FedEx shipping Label created around 4pm MDT for delivery 4/20 by 8pm. Weight 7.0 lbs so it includes the immersive bundle I ordered. Then about an hour ago I got a Shipping Confirmation email from Samsung.com. Unbelievable.

I don't want to get too excited. Not until I have that Damn 8S+ in my hands!
[Samsung Galaxy S8 Guides, News, & Discussion] rtubbs85:
ordered mine 03/30 from att it shipped yesterday and i recived it this morning
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
I really want to hate you right now... Just makes me more depressed.
[Samsung Galaxy S8 Guides, News, & Discussion] isopure:
You didn't receive the 6 months no payments for over $100 with Paypal Credit?