yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm right there with you. Today the rep told me "you will definitely get it, the investigation needs to run its course, which could take up to 15 days”.

---------- Post added at 01:23 AM ---------- Previous post was at 01:22 AM ----------

How in the world could it be FedEx fault that they haven't shipped yet? These reps are just grasping at straws now.

---------- Post added at 01:39 AM ---------- Previous post was at 01:23 AM ----------

What makes this even more frustrating is people are getting tracking numbers for these bundles that ordered from carriers and submitted their info in the last few days and yet we can't get ours that we ordered weeks ago. So you know they have the bundles sitting in the warehouse, they just refuse to fix the issue.

---------- Post added at 01:40 AM ---------- Previous post was at 01:39 AM ----------

By the way, anyone know the email to the office of the CEO?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
A guy in this thread ordered 10 bundles because the Samsung Shop app let him do it and they have apparently shipped. He only bought 1 phone.

https://xdaforums.com/galaxy-s8/help/received-s8-free-promotional-items-t3595878
[Samsung Galaxy S8 Guides, News, & Discussion] anewday:
How were you able to get it for free?
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I knew you would find that. Did you see the samsung forum member Felinenut and his $50 watch after samsung graciously gave him a $300 discount. He also supposedly called in to give samsung the heads up on the 10 bundle order.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I had that thread open in a tab on my phone and just caught up on it. Sounds like he had lots of issues and somehow got really well compensated.

I plan to keep on them. I sent an email to the office of the CEO a couple hours ago.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Yea I'll give you all the info I have if I ever get a happy ending from my sweet old asian lady at Samsung
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Cool. I feel like just by ordering the immersive bundle for my other phone that I my have added more grief to my life. I'm seeing people that submitted for it just before I did getting tracking numbers and I haven't received anything yet.

If they mess up that order as well, the gloves may come off.
[Samsung Galaxy S8 Guides, News, & Discussion] j0sh1:
Samsung is running a promotion with the pre-orders in India. Also it comes with the slightly better exynos processor :)
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Just had another tracking number show up in FedEx from Samsung. 5LB box. Good stuff! Shows Friday delivery, but I bet it comes tomorrow since it's only going from Indy to Chicago. Tomorrows my day off, so that would work out much better.

I'll let everyone know what arrives. Haven't received anything from Samsung yet, or any changes to my order info.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Thanks for the heads up. Just checked and I am now showing a new tracking number for a 5lb box as well. Delivery for Friday. A week late, but better late than never. Still would live a coupon for all the time I have wasted on this though.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
The rep I spoke to yesterday said everyone will get one. Holding out, but if it doesn't come I'll press them. I really want a dex.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'm glad to hear they are finally taking care of you guys. Hopefully corporate is working on that email with a new compensation for the increased hassle they have caused you guys.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Just had a shipping notification show up in FedEx delivery manager as well. Set for Friday.

Hopefully that's from my Samsung.com order so that it is squared away.

Glad to see others are getting shipments as well.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I got the $100 gift card as promised. I think that is all they are willing to offer. I made one final appeal today and hopefully I'll have an answer Thursday.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Now if I could just get their crappy customer service to just let me keep my $99 bundle since my S8+ charging port has died and I don't want to deal with them anymore...
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Yea there is no chance im ever placing an order with samsung.com again in my lifetime. I'm asking for a spot in Samsung Device Insights as a hail mary before I give up and give out her direct number to anyone and everyone who wants it.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
If that is possible, I'd greatly appreciate it. As it stands, I'm considering swearing them off permanently.
[Samsung Galaxy S8 Guides, News, & Discussion] kraz01:
Same here. I just got my FedEx tracking number today. Did it should be delivered tomorrow.
[Samsung Galaxy S8 Guides, News, & Discussion] xstatik:
im gettin mine tomorrow morning but is there a samsung financing program out there i didnt know of?i paid for mine in full by cash preorder i preordered at a samsung dealer
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
We are mainly talking about the USA samsung sucks in every country a little bit differently. Sucks bigtime in the USA might suck a little bit less internationally.
[Samsung Galaxy S8 Guides, News, & Discussion] xstatik:
Wish i was livin in the us cos i can get the 6gb model im living in australia no samsung finance here tho :( anyway sorry i think i may have went on the wrong thread
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
No it's OK samsung finance is just td bank in the usa. No big deal they are not that great either
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I can't blame them for this one. It sucks your phone has an issue, but I wouldn't d expect them to let you return the phone and keep the bundle.

Keep in mind if you need to deal with hardware support, that's an entirely different entity than ecommerce support. With any luck, maybe they handle things better over there. Whatever you end up doing, good luck!
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Idiots over at reddit think they can return the phone and keep the bundle.

https://www.reddit.com/r/GalaxyS8/comments/67rdld/for_those_who_wish_to_return_to_samsung/

I'm going to see if I can just get the bundle without the phone. That would be a good use of that S#%$Y $100 samsung.com code.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
I should have just gone with my carrier on this one. I'd be able to keep the bundle despite all this crap happening without any issues. This has just been a lesson to never buy direct.

---------- Post added at 01:28 PM ---------- Previous post was at 01:26 PM ----------

Ha, they'll be in for quite the disappointment when Samsung charges them full price for the bundle.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Well let's face it... If Samsung will allow some people to buy 10 bundles, they might just allow it after the phone is returned.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
I hope not. That would defeat the entire purpose of Pre-Ordering from Samsung in the first place. Would just make me more upset at this point.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I wouldn't trust them at this point
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I reported that 10 bundle order to the office of the CEO. I doubt I'll hear anything but I tried.

---------- Post added at 02:13 PM ---------- Previous post was at 02:12 PM ----------

I agree but they haven't really handled anything well yet so I wouldn't expect them to start.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
They have no fear of lying. I've caught them in so many that I can see it's just what Samsung wants. I will not do business with a company that lies to me in writing and over the phone constantly and about everything
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Yeah and that's unfortunate.

I'm still waiting on this $50 e-cert that everyone is supposed to get.

And still wondering why my other immersive bundle hasn't shipped yet.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'll keep you posted if my old asian lady hooks me up with the bundle I'll give you her direct number and email.

It's kinda funny now I just want the bundle and could care less about the phone.

I'll talk to her today if she still takes my calls after the nasty emails I sent her yesterday
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Awesome, thank you sir.

I'm hoping that my 2 emails to the CEO will at least be acknowledged but I won't hold my breath.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
These are all probably completely useless

EXECUTIVE CONTACTS

Primary Contact

Ted Lee

Chief of Staff, Customer Care at Samsung Electronics America

85 Challenger Road, Suite 500

Ridgefield Park, NJ 07660-2112

(201) 229-4000

ted.lee@sea.samsung.com

Secondary Contact

Michael Lawder

Senior Vice President, Customer Service Division

85 Challenger Road, Suite 500

Ridgefield Park, NJ 07660-2112

(201) 229-4000

mike.lawder@sea.samsung.com

Christopher Kim

Director of North America Customer Experience Management

85 Challenger Road, Suite 500

Ridgefield Park, NJ 07660-2112

(201) 229-4000

christopher.kim@sea.samsung.com

Chief Executive

Gregory Lee

President and Chief Executive Officer, Samsung Electronics North America

85 Challenger Road, Suite 500

Ridgefield Park, NJ 07660-2112

(201) 229-4000

gregory.lee@sea.samsung.com

---------- Post added at 07:38 AM ---------- Previous post was at 07:35 AM ----------

I'm letting my old Lady have 1 more day but if she blows me off again I'll unleash the hounds on anyone that will listen at samsung. I'm sure they will say something funny again on recording and maybe the media will be interested in hearing the tapes.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Maybe but I'll give it a shot.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Well possible progress. I received a non-canned reply from the office of the President.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Can i ask the email address you got the reply from? Please
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Looks like a general mailbox.

ecomm08@partner.sea.samsung.com
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
That's the email address you sent it to?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I filled out the online form I found on their site and that's the email they sent from when replying to me.
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
From what I can gather so far, with the 10 or page I've missed and read just now, no body has receive any type of compensation package for all the hassle samsung.com has caused?

Also, I've actually contacted them through their online form asking about it as I didn't want to wait a long time on the phone, it's been a couple of days, and there's no reply from them.... Just wondering if they're ignoring my email.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Game over for me they blocked 3 of my numbers from calling them at (855) 726-8721. Thats one way for samsung to handle it I guess. Seems cowardly to me but I guess thats what they are.

Nevermind they only blocked 2 of my 3 numbers.
[Samsung Galaxy S8 Guides, News, & Discussion] burrzoo:
I feel so badly for you guys. Horrible treatment. My stuff was only a day late but I still called and emailed. No response.

Have you considered a phone number spoofer?
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
All I can say is, create however many new Google Voice numbers/accounts as needed. This way, they can have fun blocking you. :D
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'm giving them the day off I'll see how i feel tomorrow. I've never had anyone block my number before let alone a business. I guess the legal department won't be contacting me this week.
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
If you don't mind me having you repeat yourself, what was your issue with them? Don't think I've caught it in this thread.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
It's a silly situation that snowballed out of control. It's kinda like that saying about the coverup being worse than the initial crime.

Here's a brief little nugget

https://www.reddit.com/r/GalaxyS8/comments/670cmw/samsung_will_charge_a_100_nonactivation_fee_to/

Anyone want to watch a short 30 second clip on how Samsung treats customers who contact them with serious issues?

https://drive.google.com/folderview?id=0B6pbBgp85iSSaHhxMXlhYzBGQzQ
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Hahaha, wow... Not even a single ring.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Can't wait for the fools on reddit to take a dump on my post

https://www.reddit.com/r/samsung/comments/67ynz2/samsung_customer_service_final_solution/

First upload ever on there thats how mad samsung has made me.

https://youtu.be/H4Pp_gyCGwc
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
That's crazy for them to block multiple numbers.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
The apology letter I got in the mail last night said to contact them at the toll free number. I guess they forgot they blocked me from calling when they typed that up on the 24th.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Maybe you should contact the office of the President instead.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I feel like I have already a few times. I'm 0 for 100 as far as getting anyone at samsung who cares.

Any legal reason I can't release my collection of tapes from my conversations with Samsung or the emails they sent me?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm not a lawyer but I don't see what they could do about it.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I've played the tapes for reps and managers so they know I'm not bluffing. I really don't understand why they are being so stubborn about resolving this. The tapes make them look very foolish when you see the emails and hear the lies. They are just so long and boring and painful to listen to and there are so many its easier to just release the emails.
[Samsung Galaxy S8 Guides, News, & Discussion] burrzoo:
I'd be careful. Did you let them know and ask them first if you could record? I'm no lawyer but in some states (California for example) I understand it's illegal to record someone without their knowledge. Cover your butt! It's not worth it especially after all you've gone through.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Funny you mention that I did let them know and I'm in California a 2 party state. There was a time when the call recording announcement they are supposed to play before every call was 100% off and I told them and they basically called me a liar. Some of the best tapes are when i told them i was recording the call and they freaked out and said strange things like i wasnt allowed to and hung up on me.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Reddit is silly some guys started an argument about discrimination and religion and race so my thread gets locked!

https://www.reddit.com/r/GalaxyS8/comments/680lwj/samsung_screws_up_my_order_apologized_in_writing/
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
FedEx thought it best to send my package all over Indianapolis yesterday instead of putting it on a plane to Chicago. But it did make it this morning and is out for delivery. Hopefully the same is true for the rest of you.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Just got it about 10 minutes ago. I do however find it interesting that the order slip yas an order date of 4/16 when I preordered the 30th.
[Samsung Galaxy S8 Guides, News, & Discussion] MicroMod777:
That usually happens when things don't go their way. Its how our society is nowadays. In some cases it can be true though, but its used and abused too much.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Everything was present as it should be? GearVR, headphones, SD card, and redemption code for the games?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Mine was all over Indy yesterday as well before it finally flew to Memphis to get on another plane to Texas. Out for delivery. Put my signature waiver above the doorbell so I it hopefully gets left.

Gonna put everything but the SD card on OfferUp tonight and try to get it sold and recoup a little cash.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I'm on the fence myself. I definitely want the GearVR and the headphones. Dunno if I'll keep the SD card. I really don't know what I'd use it for, but it wouldn't be a bad thing to have around either.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Yep, everything is there.

I will be keeping everything, myself. For what we paid for this, it is a good deal. Added everything up and even without the gear vr it comes to a few hundred. I might not need the extra storage but it will be nice to have. Same with the headphones.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I tried the VR on the Note 7 and couldn't get into it. Ended up selling it for $60 i think around Xmas.

Hoping to get more than that with the controller and it will be unopened this time.

I thought the VR content was tied to the IMEI back during the Note 7? So I'm not sure if that's the case this time. If it's not, that could help raise my selling price also.

Neither of us really want the headphones either.

GF wants the SD card so that's fine. When the bundle comes in for my phone I might just sell the whole thing.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Finally got 1 of the bundles in.

Still waiting on the other and the $50 e-cert.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Good luck everyone im done with samsung
[Samsung Galaxy S8 Guides, News, & Discussion] BanziBaby:
Being honest I'm not surprised they blocked your calls if that's the attitude you had when calling them. Normal customer service agents can't block your number, only team leaders /op managers can do that. I have read all your posts on here in this thread & it comes across that you made the issue worse for yourself by harassing Samsung customer service. They have gave you compensation but you just seem to be dragging things out for some strange reason that only makes sense in your head. Just let it go dude.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I agree
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Got my stuff! I wish it weren't such a headache but I'm glad Samsung followed through.

Anyone know if the Oculus code can be used twice? I didn't realize there were two different bundles. (I don't think Samsung did either since they never mentioned it and there were some games they didn't mention either). I picked the games bundle, but the other stuff looked cool too. I figure people will be dumping these codes cheap...
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
I still haven't gotten my bundle, no tracking update. I've given up following up.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
That really sucks. Hopefully Samsung follows through for you.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Well I guess somewhere in the Samsung black hole of information the tracking number for my immersive bundle was tied to my account because the office of the President followed up this morning via email to make sure I did receive it on 4/28.

I confirmed and then inquired about my missing E-cert that was promised. Hopefully I can get that as well.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
You can stack the 30% accessory promo code for items under $69.99 if you enter that code first followed by the $50 promo code.

I have one I will not be using if you want or need one.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Yeah that's what I'm waiting on. I have the 30% code ready to go but I know if I order now, I'll get the e-cert right after it ships.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Maybe the old samsung lady can get you the $100 amex and bump that code up to $100 for all the issues. That seems like all she is good at it calling up and apologizing and immediately offering $100 amex gift cards.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
And just like that I have my E-cert.

The lady from the office of the President just replied back and sent me the code. I guess I just needed to inquire about it.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Nice timing, I still think that old asian lady gives out amex cards like candy if you want to invest a few minutes contacting her briefly by phone and email.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Can't hurt. I'll give her the full rundown and see if anything sticks.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Not sure if I missed her information or not but would you mind posting or PM'ing it?
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Sorry I literally deleted everything in my samsung vault last Friday
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'll send it to you.

Sent via PM
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
Send it to me too! lol
[Samsung Galaxy S8 Guides, News, & Discussion] cledee:
This is ridiculous, still haven't gotten my bundle.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Sent
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Where did you guys get a 30% off accessories coupon? I don't recall one coming with my phone.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Came with an order completion/welcome email from samsung.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Heh, I guess I'll add that to the list of communications I didn't receive from Samsung.

Is it a unique code? Anyone have one they don't plan on using? And is there a dollar limit on it... really want to get a dex.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
You get an email with the code after registering a phone on samsung.com. its 30% off a phone accessory 69.99 or less. I have a bunch if you really need one.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Mine was automatically registered when I purchased it through Samsung. Even tried to go through the registration process and it said my phone was already registered.

But if it has to be something under $70, I suppose that doesn't get me any closer to a dex anyway.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
I cannot even think if something to use it on. Only things I want is the dex or a wireless charger. First will not work and the charger has been cheaper several times other places, just need to wait.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I decided to burn the 30% code and my $50 e-cert on the wireless charger. Not the newest $90 one but it's free so it will work.

At the end of the day I got S8, wireless charger, 256gb SD card, Gear VR and AKG Bluetooth headphones for $750 plus tax since Samsung honored the price mistake on the S8. Not to bad.

Now to sell some of the stuff we won't use and get some money back.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Really wish I got the a

Ecert as well, but they managed to deliver my phone on time. Even if the vr package was a week late.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
And I finally got tracking on my immersive bundle for my S8+ from T-Mobile. More stuff to sell.