yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
It's a cute theory but might not be worth the time even trying to explain to them. This is honestly the bottom of the barrel call center quality agents and supervisors. Pam the highest supervisor in the US call center wouldn't make the cut as a basic first level rep at a serious legitimate organization focused on good quality customer service relations.
[Samsung Galaxy S8 Guides, News, & Discussion] krauser232:
its crazy how CS support can give you two opposite answers in less than a minute.

Did you send an email to your supervisor? : "Yes i did, well i mean i did not, i will."

You did send it or not yet ? : "no i did not, i mean i did send it."

Try not getting pissed.....every single information they give you is the one thing and its opposite, theres no absolute truth it seems.

I know ill think twice before getting a Samsung product in the future.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I've seen a number of posts from people who ordered much sooner than me getting their phone. Watching both here and reddit I couldn't find a single pattern. Doesn't seem like their is one, really. People are getting all sorts of different results regardless of what they ordered.

It kinda feels more like Samsung hit the random button and just started boxing orders.
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
I think I know what happened. When we preordered we got this option to add for free:

Samsung Premium Care

I wonder if the people who opted out of it got their deliveries. Here is why:

A day after I ordered my phone the website denoted the above as "delivered" but everything else as "preorder". I bet that flagged the system as "delivered" for the whole batch therefore screwing up the whole FIFO thing. When others called in that flagged the rep to look at the order and update and put it back in the pile which got them tracking numbers, etc. Make sense?
[Samsung Galaxy S8 Guides, News, & Discussion] burrzoo:
Amazingly I just received my AT&T S8+, Orchid Gray with immersive bundle with 15 minutes to spare! Lol! Expected by 10:30a, delivered at 10:15a!
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Samsung rep at best buy laughed when I showed him the pos dock they sent
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Anyone else here charged twice for their order? This is absolutely infuriating.
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
I got the email that my phone shipped, but no e-certificate.

---------- Post added at 12:49 PM ---------- Previous post was at 12:47 PM ----------

And I am happy that I received the S8 at 8:55 this morning.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
So are you speculating that people got theirs late because of the care plan? I opted out, so it never showed up in my account, and my order as not on time. In fact, even after being delivered today, I still haven't heard a peep from Samsung. Nothing on tracking. No coupon. Nothing on the immersive bundle.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Sorry guys hold times are even longer today. 75-90 minutes and then they pretended they couldn't hear me and hung up.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
As of 1:40pm Central, the phone has been delivered.

My immersive bundle still shows preorder with no tracking in FedEx even though I've already paid for it.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Sorry to hear you have to call them. I hope nobody quit or got fired or called in sick today because of me. Everyone said they all talk about me around the office im the crazy guy who won't stop calling.

Did anyone that saw the $100 non activation fee in the carrier activation section of samsung.com NOT even have a Samsung Finance account? I really don't want to create a new account and use a real credit card to test this one out.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I've seen the note about the activation and I don't have a Samsung Finance account.

That's kinda funny that they know you.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Thanks no call from Samsung for the 22nd day in a row. TD bank on the other hand just started getting interested when I got to the right manager and explained everything again.
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
My phone delivered, or at least I would like to think it is since it's the second package after my immersive bundle..... Just going through the unboxing of my immersive bundle, then finding out that there's no phone in it was pretty traumatizing.

Anyway, I also had the chance to speak with a self proclaimed supervisor last night concerning compensation of missing the delivery time. They mention that for those who are getting late shipment, you should be expecting an email soon concerning the compensation package. That supervisor had no idea what it is, nor does he know when it will go out. My guess is probably that $50 certificate that people has been getting?

For those who has already received their $50 certificate, did you have to ask for it to be issued, or it just automatically gets emailed to you?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Does TD Bank issue the Samsung Finance accounts?
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Yes they do

I sent you a PM if you get a moment
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Just wow.

While I was on 75 minute hold to talk to someone I received an email from Samsung that my immersive bundle had shipped. I clicked the tracking number and they tied it to the same tracking number as my phone that was delivered today. How in the world is that possible? I think someone is trying to CYA at Bright Point and hoping they can claim it was shipped and delivered today.

This is an a freaking joke. The rep put me on hold to go call FedEx. Why I have no idea.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Has anyone here had their immersive bundle say it shipped even though it hasn't? I finally got a tracking e-mail from Samsung, and it says both the phone and bundle were shipped. My account also shows both shipped. But I only got the phone.

---------- Post added at 04:16 PM ---------- Previous post was at 04:09 PM ----------

Looks like you posted same time as me. Are you on the phone with them now? Let me know what they tell you... can't call until tonight.

My tracking number says it was 2lbs. If Samsung is going to try and tell me my immersive bundle was part of that, we're gunna have a problem.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Just got off the phone. Good grief.

She is going to escalate the situation to her manager to hopefully get the correct tracking number sent. I got a ticket number and I will be calling back.

I'm just trying to picture a scenario where 2 packages can have the same tracking. Unless their system made a mistake then someone there is committing fraud.

My phone was only 2 lbs. I'm keeping the box until this is resolved.

Unreal.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Likewise. The box I was sent isn't even big enough that it could have contained the bundle. I'd like to think its a computer issue, but I also don't want someone not processing my order because Samsung thinks I got it. Per my FedEx account, no other shipping labels exist for my address.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
She called FedEx and they said that tracking number has been delivered. Yeah lady, I told you that.

However she could see in the system that the immersive bundle just shipped today so even she knew that it shipping today and me receiving it today was impossible.

Since I'm not the only one, it's either a computer issue or fraud by someone at the warehouse. I'll also hope for computer issue but I'm not so sure.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I can't imagine it's someone at the warehouse stealing them. We have tracking numbers saying 2lbs and showing dimensions that are way to small for the bundle to have been included. That means when Samsung generated the label, they knew they were generating it for just the phone. So it's not like someone in the warehouse swiped them out of a box that was supposed to have both, it was intentionally shipped this way. The goof is that Samsung's computer system seems to think the bundles we're still owed were shipped with the same tracking number. Again, unlikely that happened intentionally by a human. Whoever is responsible for printing labels and processing orders for shipment probably isn't actually involved with the packing process.

Also, I've worked in warehouses that deal in high volume, high value electronics like this. You can bet your ass security is tight in a place like that. Beyond having camera's everywhere, it's probably very likely that employees have to go through metal detectors or at least a checkpoint with a security guard to leave the building. Something as large as the immersion bundle, there's no smuggling that out.

I'm fairly confident it's a glitch or oversight in their shipping software. The issue becomes ensuring it gets sorted out, which seems likely to require human intervention.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Does anyone that doesn't have samsung finance but did see the stupid $100 non activation fee happen to have a screenshot by any chance? I know its a long shot but maybe someone saved it.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
It very well may be.

I don't think someone was stealing the bundles but someone could easily be manipulating the data in the system and the bundles only show shipped on the system but in fact nothing was ever shipped.

I'll give them the benefit of the doubt on computer error until next Friday. That's 5 days off FedEx shipping time so even if they went out ground they would be delivered by then.

If I don't have it by next Friday, I'm calling fraud.

Of course I'll be having a conversation with a supervisor before then unless they send me a corrected tracking number first.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
Add me to the list of the screwed. How many of us are there?
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
With my luck I'm sure I would have been if I hadn't cancelled the order last week.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Did it just ship today?
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Count me as one. Shipped notice today for the bundle with a delivery of yesterday... manager shows no other shipments. Would of preferred the phone being late, get the 50 and get both boxes at the same time.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
No, they just finally sent me tracking info 24 hours after I received the phone... Better late than never? For what it's worth, the girl on the phone said there were no more imersive VR bundles in the warehouse so who knows WTF will happen. First the N7, now this... I'm about done with Samsung.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
No more immersive bundles? They better hope they actually shipped mine and just accidentally tired it to the wrong tracking number. Cause if they ran out and tied it to that number just to clear their orders, someone up there is going to lose their job before I'm done.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
I've been ripping [MENTION=767379]Samsungmobile[/MENTION]US on Twitter for like 2 hours. Join me people!
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
LIFO on those bundles and now they are gone. If they wanted they could send you all the items separately. Maybe they will give you more samsung promo codes instead. $99 refund and a $100 samsung code is my guess on corporates solution.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
That Twitter handle is telling people the immersive bundle is sold out. What a joke. Commence backlash.

---------- Post added at 02:28 AM ---------- Previous post was at 02:26 AM ----------

That's the minimum I would even consider. They charged my PayPal credit account on 4/12!

LIFO on those bundles is a joke. I can't even tell you how pissed I am right now.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
I ordered on 4.12 as well. I don't want my money back, I want what I paid for!
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I actually ordered on 3/30. They just charged me officially on 4/12 and took my money.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Need any screenshots of the BS inflated prices they listed all that junk at in the fine print?
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
I actually ordered an S8+ with the bundle on 3.29, then changed my mind and ordered the S8 and the bundle on 4.12 then canceled the S8+.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
My PayPal receipt shows $579.99 with $480 discount
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Same for me. Also, if you check the terms and conditions it was not supposed to charge for the bundle until it shipped in order to prevent exactly this situation.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
I've been thinking about this. They had to have had xxxx amount of these bundles in inventory. When they finalized our purchases, that should have come out of their inventory. So theoretically, they should still have our bundles in the warehouse unless they over sold their inventory.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Yea the breakdown is 250 for the memory card 130 vr 50 vr software package 150 headphones
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
One more piece of ammunition.

---------- Post added at 02:42 AM ---------- Previous post was at 02:41 AM ----------

They also should have processed orders in order to prevent this as well.

I'm gonna have a field day on some supervisor.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
I've been crapping all over their Twitter lmao.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
They deserve it.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
They don't care about anything or anybody
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
I DM'd Samsung support USA, I'll let you know if that was a waste of time also.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
It was for me when I did a few weeks ago
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Last time I dm'd them about something related to e-commerce they just gave me the phone number. I don't think they can actually help with anything.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
They are really good at being really bad. My advice is set a reasonable amount of time and energy and then just walk away before they suck you into the vortex.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
Nope. THIS IS ****IN WAR.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I said that last week to myself. I got defeated and Im done wasting my time with Samsung.com. When you talk to them tell them the guy who called more than any single person in the history of samsung.com said go F%#K yourself.
[Samsung Galaxy S8 Guides, News, & Discussion] ZiprLips:
Here's a link to how things should have been....

https://youtu.be/MITsjN1M_zU
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I can't walk away when they have my money but I don't have the product for said money.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I meant after you get the stuff you paid for of course. Set a limit on how much time you invest in the bonus round. Anyone else think its strange they can't be reached after 6pm on the west coast.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I might try to break your record :)
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Trust me you dont want this record it's actually really embarrassing how much time I've wasted with those people. At one point I had 3 lines on hold and would just rotate when one agent hung up. I juggled 2 agents at the same time a dozen times.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I did chat with them and was told that it was a common issue today. She told me to wait until Tuesday and if nothing shows up from FedEx they would escalate.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
The immersive bundle tied to existing tracking number was a common issue?
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
She made a comment that they had a lot of calls regarding it. Given that there aren't many people participating in this thread anymore yet four of us all showed up around the same time with the same issue tells me there is some truth to that.

She told me mine shipped today and to keep an eye out. Sounds like that's the same answer you got. I'm hoping this means it was just a computer issue... maybe their system isn't well suited for handling two different tracking numbers in a single order? Or maybe whomever processed the second shipments didn't fill in the tracking numbers correctly? Who knows how much of this process is automated and how much is done by a person.

Bottom line is she indicated that I should get the bundle, and if it didn't show up by Tuesday the issue could be escalated further. What that escalation accomplishes, i'm not sure. Hopefully I don't have to find out. Someone else over on Reddit claims that a CS rep told him that while Samsung is not taking any more offers for the immersion bundle, if you were allowed to sign up, they will honor it. For now, I'm remaining optimistic. There were a limited number of sign ups allowed, but our purchase direct through Samsung initiated our sign up. Logically, that implies that how ever many were sold though Samsung would automatically be taken off the top of what was made available to everyone else.

And if for some reason Samsung wasn't competent enough to take their own sales out of the 50,000 unit pot, I'd like to think their smart enough to just honor whatever they oversold, especially to people they have already collected money from.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I completely agree. Thanks for all the info. I'll be keeping an eye out next week but I'm guessing that will end up being a missed delivery notice from FedEx. Can't wait around any more days to sign for this stuff. Maybe I'll try leaving the signature form taped to my doorbell.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I hope they show up but I wouldnt be surprised if samsung.com wasnt just blowing you guys off knowing that nothing is on its way. I might even guess they had someone go in and just copy and paste the tracking info from one item to the next after they ran out just to buy some more time. Next week when nothing shows up for anyone I wonder what the excuse will be then? No matter what day you call it will always be just wait another day and another day and another day I'm predicting.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Just to make my situation more of a pain...

I submitted my info for the VR/bundle from my S8+ that I ordered from T-Mobile on the Shop Samsung app to make it easier. I got the email that my info was received and was being reviewed.

I just checked the app and when I hit view status, it says approved. I'm thinking awesome. Then I have the option to track order and it brings up my order from Samsung.com. Ugh.

So not only do I have to fight to get my immersive bundle that I already paid for but now at a minimum I'm going to have to figure out how to get the VR for my T-Mobile order. Good grief.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Guess what department deals with that
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I hadn't had alcohol in 3 months. I just finished a bottle of wine. Starting another.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Improvement today.

My S8+ from T-Mobile immersive bundle submission was approved today and I was able to pay the $99. So now I have that and the immersive bundle from my samsung.com order showing separately in my account.

Hopefully this improvement continues.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'm sure you have this and already read the details but just in case.

https://www.google.com/url?sa=t&sou...AgC_q_grOxyT2E3hA&sig2=ouX1IzqOdYgQJlcRlmPjdA
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Yes sir but thanks for linking it.

If they wanted to replace the Gear VR with that $130 certificate I would take that. I'm planning to sell it anyway.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Exactly! And if you really wanted one they will be selling for $40 brand new when people flood the market with the freebies.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Still no change on your immersive bundle from your Samsung order though. I found another guy talking about the same issue on Reddit, and he seems to indicate that they already started investigation on his behalf.

I don't want to make it a habit of spending every night after work on hold with Samsung, but I do want to know what Samsung intends to do about this situation. As long as I can get a confirmation that Samsung will get a bundle to me, I'm good.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Try living on the west coast and having them closed by 6PM every day.

Escalating it is just another term for hoping you forget to call back because they are definitely not calling anyone back

Can you toss a link to the reddit thread Im new there and cant find or figure that site out at all.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
https://www.reddit.com/r/samsung/comments/66wydl/missing_fully_immersive_package/
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Correct. No change there. But at least my other redemption is no longer showing it's tied to my Samsung order. And they are showing as separate orders as well.

So now they have $200 from me for 2 bundles so I'll be expecting both.

I agree. I don't want to be following up endlessly but I'll do what I have to when they have my money.

---------- Post added at 09:26 PM ---------- Previous post was at 09:23 PM ----------

You would be surprised. I sold the 2016 version for $65 or $70 around Xmas last year. There were a lot out there to from other promotions.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
No idea about the VR I've never seen or wanted one. I just assume like everything else they sell its a 250% markup over real cash purchases.

I just found a new place to beat this dead horse

https://us.community.samsung.com/t5/General-Discussion/bd-p/GeneralDiscussion

It's actually attached to the dead horse! Wonder how long until they delete all the posts. Easier to delete them rather than fix the problems.

---------- Post added at 02:03 PM ---------- Previous post was at 01:31 PM ----------

Can you guys who know reddit help me get some karma so i can maybe get some help over there? Please

https://www.reddit.com/user/1plus3T/about
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
It looked like the mod was in that thread pretty early. Kinda funny. Didn't read it all.

There's a ton of backlash against them. I really thought they would be on their game after the Note 7.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
First call from Samsung came 20 minutes ago! Sweet older lady was extremely apologetic. Not sure if anything she said was true or will actually happen but at least its a start. She offered to send me an Amex gift card worth $.50¢ for every hour I wasted because of Samsung. She did not mention if she was recording the call and I forgot to record it because I was so surprised they even called me.

*she did also just email me as I requested so that is a good sign*
[Samsung Galaxy S8 Guides, News, & Discussion] antawnm26:
Ordered mine the 19 scheduled for Tuesday with the bundle also.