yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Guides, News, & Discussion] Bxrider117:
For those that didn't receive an email notice, I would calmly call Samsung. When I called yesterday, I 1st received a bogus blow of statement, but I was given a trouble ticket number. Soon after I received my tracking information. I believe that the preorder process was huge and they may have already shipped the phone. It's worth a try imo.
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
Calling did it for me too. Got tracking movement like twenty minutes following lol
[Samsung Galaxy S8 Guides, News, & Discussion] skyhawk818:
So I ordered on April 1st and expect the phone today (as promised). I do not have an email or tracking number. I checked fedex and nothing is being mailed to me. I called yesterday and they said that I will get it today. My question.. Why are people who are much sooner than me getting their phones? I am calling today to get verification, but if I eventually get only the phone and nothing else I AM GOING TO COMPLAIN! I don't see how hard this could have been? ship in the order they receive the the purchases.. I am so aggravated with samsung.. maybe a BBB issue?
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Everything did not move smooth for me. I dont expect my phone today. I'm just not *****ing non-stop about it.

You aren't contributing anything, just presenting your speculation as fact and generally doing everything you can yo get people worked up. Perhaps it's you who need to move on so that the rest of us can get real updates from people with pending orders instead or your constant rhetoric.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
The samsung game plan is based on incompetence to wear you out so you go away.

Found a post from 2009 from a guy going through the exact situation with customer service.

"I too had several terrible experiences with Samsung’s customer service department. I was denied access to supervisors, promised call backs that never came and placed on hold for almost on hour on more than one occasion. However, I did write down the names and direct line phone numbers of everyone I spoke with and now I would like to share them to ensure that others receive prompt service instead of being given the runaround like I was.*

I had first thought that my experience with them was an anomaly but then I reviewed the BBB of NJ website and found that Samsung had an F rating and their poor customer service seemed to be company practice and not an isolated incident"

http://www.tomsguide.com/forum/53020-4-must-read-thinking-buying-samsung#308422
[Samsung Galaxy S8 Guides, News, & Discussion] julianbl:
LOL... Mine is on the delivery truck... Hope it arrives soon. The FedEx facility is 5 blocks away... Hope is not the last to be delivered.
[Samsung Galaxy S8 Guides, News, & Discussion] quasidodo:
and mine is still waiting to be pick up...
[Samsung Galaxy S8 Guides, News, & Discussion] AB_:
Anyone have the correct number to call for Samsung Orders (not their technical customer support).

Or do I have to fill out the form here and wait to be contacted?

EDIT: Nvm. found it 1-855-726-8721
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Ignore me if you like but my posts are based on my experience related to a samsung.com order gone bad. Nobody is forcing you to read or reply to my comments. Please place me on the ignore list if you don't enjoy my comments.
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
I just checked Fedex Delivery manager and I have 2 labels created. A 2lb package for delivery by 8pm tonight and a 7lb package for delivery by 10:30 am tomorow. My order was for 1 Galaxy S8 64GB (Sprint) Arctic Silver and 1 Fully immersive Gear VR experience ordered on April 3rd. Hopefully the phone actually gets here today. Neither item shows as atually shipped.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
(855) 726-8721

Goodluck

---------- Post added at 06:31 AM ---------- Previous post was at 06:29 AM ----------

Goodluck if you choose to contact them please keep us all posted so we can see what they are up to.

---------- Post added at 06:32 AM ---------- Previous post was at 06:31 AM ----------

Did they give you the $100 promo code during checkout for a future order?
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
I did not receive any promo code.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Ignoring you implies you have nothing to contribute to XDA... I don't think that's the case. Your post above this, for example, is helpful and contributes in a meaningful way. Im not denying you have an ongoing issue with Samsung. You just aren't helping anyone presenting your speculations as pure fact. Your just getting people worked up.

You have a beef with the way Samsungs support functions. We all know that by now, and don't need to be reminded.

The rest of us are posting about our order status, what our tracking is doing, etc. in hopes to better estimate when and what we might be be getting. What you're posting helps no one. If you have information to share specific to the status of your items, I'm sure everyone else would love to hear it.

But as for reminding everyone that you dont like Samsungs service, your beating a dead horse. Go back and count how many posts you've made. I bet it's a **** load, and 90% say the same thing.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
If you have time and patience feel free to give them a try
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I understand and agree with everything you are saying. ive been in your shoes seeing a guy go crazy i know how annoying and frustrating it is. I wish I was watching from your side but its to late for me Samsung.com has made this personal and driven me crazy with no end in sight. Im begging them to resolve this so i can move on and never contact or think about them again. They have refused
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
My 2lb package is now out for delivery. So that will be sometime before 8pm today.

However I do not have the Immersive package anywhere and I am not seeing any new shipment under fedex. So no idea currently when that is coming. Annoying.

Would help if Samsung's site would actually update as well.

Anyone think calling them would help? There fine print made no guarantee on the immersive package delivery. Itis just really bothering me that I ordered on the 30th and did not get it while judging by YouTube today, a bunch of others who ordered a LOT later have already received both.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
It's worth a shot if you have time and patience and extremely low expectations.
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Hmm ordered on 3.30 no tracking number no notification. Email sent yesterday. No FedEx manager detail. Hold time over 30 mins.
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
Is that promo code from a past issue with Samsung? Or did you get that for issues with your S8 preorder? Wasn't sure if they were giving out promos yet or if they were still insisting that it would arrive today
[Samsung Galaxy S8 Guides, News, & Discussion] quasidodo:
Thanks for the phone number. I will give them a call later when I get a chance, see what kind of scripted excuse they are going to give me.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Nice catch i didn't think anyone would pick up on that so early. I got it Monday and was told it would not work with pre orders. I have $200 available on my samsung finance account even though all my orders supposedly got cancelled 1 week ago. $4000 just being held that neither TD or samsung can release to let me place an order.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I'm on hold with them now. Let's see how much more they can piss me off.
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
Please remember that it's not the phone reps fault that your shipping is delayed. You'll catch more flies with honey - be nice to them, they've likely been berated and yelled at all day, be polite and remember that they might not actually know everything. Ask for a supervisor if they can't help you, but again, stay calm, and remember it's not their fault.
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
It looks like that is being offered with all sprint preorders from Samsung.com. I just checked the samsung website and it is included. I am not sure when they started the promo, but My order on April 3rd did not include it.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I tried that yesterday and it worked. 3 weeks and Pam the highest supervisor finally picked up my call. She told me they had finally escalated my case to the legal department. I have it on tape and still don't think I will ever get my first callback from samsung.

---------- Post added at 07:08 AM ---------- Previous post was at 07:05 AM ----------

Thats why i mentioned it. If you are ok with calling them it might be worth a shot
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
18 minutes on hold and someone picked up the phone, didn't say anything and hung up. Wow. Nice is going out the window pretty quickly.
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
I just called Samsung. I was sweet as honey and caught tons of flies. But the flies were worthless lol She said that I am guaranteed the phone today and that it will be out for delivery. Even though they never sent me a tracking, and nor does fedex delivery manager have any tracking info. I say crap! But if I don't get my "guaranteed" phone today, I am getting a huge credit/refund... I don't mess around haha
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Stay strong there are some nice agents and some real pricks. I know its hard to be patient trust me I lost my mind on the phone repeatedly being lied to. One agent repeately told me its common sense when I asked him my 3 week old unanswered question.

---------- Post added at 07:15 AM ---------- Previous post was at 07:14 AM ----------

Nice. You have a plan to get what you want or you just hoping for the best when you call tomorrow?
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
Not really... I just get what I want usually! :fingers-crossed: I am kinda of a spoiled brat in that way lol If not, I am not going to be happy! If they didn't make any guarantees I wouldn't really mind as much! But they made a guarantee!!!
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Im sure you will I just hope you can teach the rest of us the secret after you get it?

---------- Post added at 07:24 AM ---------- Previous post was at 07:23 AM ----------

I dont know much but when they said get it by 4/20 is that an implied guarantee even though the word guarantee never was mentioned?
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
I have 10+ years experience in retail management so I'm well versed in how to handle people and get answers I want without being dude. I'm able to get pissed off on the inside while smiling if that needs to happen. I've done it many times.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I believe you I do if you have time and energy please share info and tips regarding samsung.com so we can all learn.
[Samsung Galaxy S8 Guides, News, & Discussion] sman789:
I ordered on the 15th and didn't received tracking until this morning. Yesterday morning I chatted with support and said I would received phone today. Received a text late last night from FedEx saying I would receive a package but no actual tracking notice fro Samsung until today.

They could make it less stressful.:eek:
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
Well, good for you. But like I said I have Fedex Delivery Manager with no packages on there way. So impossible for me to actually receive anything today!
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
This will be my first phone experience with them so we'll see how it goes. I'm sure I'll be told it will be here today and that tracking is behind. I've only received 11 packages so far this year from FedEx but none of them have ever missed a scan. I know it's possible but it's extremely rare.

Currently at 42 minutes hold this time. Good times.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I know exactly what you mean and I hope it doesn't take much longer for you. You pressed 1 or 2 at the prompt? Ive been on hold with option 2 for 30 minutes and called and pressed 1 and got an agent in 5 seconds. They are all the same agents 1 Canadian and 1 USA call center. They are equally incompetent perhaps its the plan to have a system in place to wear people out?
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I'm most interested to hear what they tell you, since I think we're pretty much in the same situation. My label was created at 11PM CST last night, but no activity beyond the label being created. I'd love to be wrong, but I can't imagine it has made its way onto a delivery truck this morning without a single scan.
[Samsung Galaxy S8 Guides, News, & Discussion] AB_:
Anyone here order the Note 7 from Samsung? I remember reading somewhere that this was an issue back then.
[Samsung Galaxy S8 Guides, News, & Discussion] MNX1024:
As an update on my end. Once again, I have yet to receive any update from Samsung. By using the order # plus "-01" as a reference # on FedEx, gave me my tracking information. According to them, I'll be receiving my phone today. Sadly, due to the lack of update and finding this information too late, can't really plan it out so there will be someone to receive my package. Also because of that, I didn't order my case and screen protector yet. With that said, even if I get the phone, won't really be using it for the next day or two anyway due the lack of protection, :cyclops:.

P.S. Right when I was about to post this, FedEx just got back to me about the estimate delivery time, which will be 7PM. Good news for me, since I won't be home during the day anyway. :D
[Samsung Galaxy S8 Guides, News, & Discussion] dannyboi5790:
outside on the porch patiently waiting for the fed ex truck hopefully both phones and vr's arrive today
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
Wow, I didn't expect the package until tomorrow since it was still in Memphis last night but in 7hrs, it made its way to the local Fedex center. The estimate delivery is still showing tomorrow but there is high change that I'm getting it today.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Alright after 48 minutes on hold I finally talked to a rep. I was extremely nice.

But I didn't get much. Same... Tracking is just behind but you will get it by 8pm tonight.

She did tell me that my phone arrived in the warehouse on 4/16 so they had the phones for at least 3 days before slapping a label on it at 11pm last night.

I'm in my office at home today with a window facing the street so if I see the FedEx guy drive by and doesn't stop, the next conversation tomorrow morning won't be so pleasant.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Anyone know how hard it is to unlock a Sprint S8 paid in full WITHOUT being a sprint customer? I have a feeling its probably one of the most difficult company to deal with. I would love to see Samsung try and charge my Samsung Finance account $100 for non activation on a purchase at full price paid by Amex.

---------- Post added at 08:10 AM ---------- Previous post was at 08:07 AM ----------

They say funny things sometimes. Im unsure if they believe them or are just really good at lying at this point. I hope you get that package miraculously today because I don't wish samsung customer service on anyone.
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
I had a sprint device I unlocked a couple years ago! It was very easy they just sent me a code within minutes of being on the phone with them. Not sure if anything changed since then or not though!
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Just received my S8 at 11 AM EST. Not bad for FedEx getting it at 1 AM. Still annoyed about the lack of the VR box, might call them about that later today. For now, I am just going to unbox my new phone.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
She sounded like she was just telling me what the screen was telling her. After she confirmed my info and brought up my order, the warehouse was the first thing she said. Then she put me on a brief hold and came back with the be there by 8pm info. I'm guessing the hold was to talk to her boss to find out exactly what to say.

If the phone shows up today I'll be shocked.

---------- Post added at 04:18 PM ---------- Previous post was at 04:18 PM ----------

And you had updated tracking right?
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Just read a person with 2 orders 1 the $650 price the other regular. $650 phone gets 2 day air and the regular priced one gets overnight. Must just be another coincidence or im just crazy.

https://slickdeals.net/forums/showpost.php?p=99084740&postcount=132
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
you just crazy its 4/20 have some of that hippie lettuce to relax you a bit hahah :P
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I could use some to deal with this mess
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Care to share the chain of events for your tracking? When a label was made, and then when it was actually first scanned by FedEx?
[Samsung Galaxy S8 Guides, News, & Discussion] Bxrider117:
I got an email that my wife signed for my package. I can't wait to get home.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
For Completeness sake...

Carrier: T-Mobile

Device: Silver Galaxy S8

Price: $650 + $50 Tax + $99 VR Box = $800 and change

Order Placed: 03/30/17

Order Charged: 04/12/2017

Tracking Information:

Delivered: 10:57 AM EST

4/20/2017 - Thursday

8:03 am	On FedEx vehicle for delivery	COLUMBUS, OH

7:48 am	At local FedEx facility	COLUMBUS, OH

3:20 am	Departed FedEx location	INDIANAPOLIS, IN

1:26 am	Arrived at FedEx location	INDIANAPOLIS, IN

1:12 am	Left FedEx origin facility	INDIANAPOLIS, IN

12:48 am	Picked up	INDIANAPOLIS, IN

4/19/2017 - Wednesday

11:07 pm	Shipment information sent to FedEx

The VR Experience Box is still outstanding with no tracking information in Fedex or Samsung.com. Website is also still showing a pre-order status. We really blew their site up...
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
Just curious, does your Fedex tracking say 2 day or 1 day? I'm also in ohio, and my shipping says 2 day but I'm hoping it arrives in 1
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Samsung.com still shows Two Day Air.

Fedex shows this (Ident Info Removed).

Tracking number

Weight	2 lbs / 0.91 kgs

Signature services	Indirect signature required

Total shipment weight	2 lbs / 0.91 kgs

Purchase order number

Packaging	Your Packaging

Standard transit	4/20/2017 by 8:00 pm

Service	FedEx Standard Overnight

Dimensions	10x8x6 in.

Total pieces	1

Terms	Shipper

Invoice numbe

Special handling section	Deliver Weekday, Residential Delivery, Indirect Signature Required
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Interesting that my label was created at the exact same time... 11:07PM on 4/19. But I still haven't seen a single scan on my shipment.
[Samsung Galaxy S8 Guides, News, & Discussion] Stevez48:
Got my Black one delivered just a few minutes ago!!

Still waiting on the Orchid Gray one. It's still sitting at Label created, but delivery set as today. So, who knows... Need to decide which one I like better...black or orchid gray...
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
What does Fedex tracking show for the Black one lol? Samsung support claims Fedex systems are delayed, so I'm curious if there's any evidence of that or not
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
My label was created at 11:07pm as well with no movement.
[Samsung Galaxy S8 Guides, News, & Discussion] steelersmb:
I called Samsung today because I ordered two S8's on 3/30 and one s8+ 4/10. Funny but the S8+ shipped out yesterday and I have a tracking number but nothing on the two S8's. When I called I was told that I would be getting them today but she couldn't give me a tracking number. She said their system hasn't updated yet. I don't believe this BS but we'll see if they come today.
[Samsung Galaxy S8 Guides, News, & Discussion] Stevez48:
Black one says Delivered, and updated almost instantly after I signed for it.

Orchid one still shows as Label Created in Delivery Manager.

:eek:

I guess maybe.....maaaaayybbbeeeee.... I'll get a 2nd fedex delivery today. lol Not hopeful though, expecting the Orchid one tomorrow at this point, and will let Samsung know about it if I don't get it today. I was "Guaranteed" by the CSR I would get it today... who knows. lol
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
What's the weight of your package? When did you order? I ordered 4/12 and both shipped together yesterday and are out for delivery. (It's a 7 lbs package.)
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
Well I dont think it will be here today. I have been home all morning. I did stop and get the OFFICIAL Fed EX leave the package tag and stuck it to my door just now, as I am running out for an errand. It still says its in Indianapolis on Fed EX and samsung shows it as in transit to shipper. What a cluster#*%!
[Samsung Galaxy S8 Guides, News, & Discussion] AB_:
Just an update to others who are scrolling to see what other's activity is like (because I know nobody actually cares when I get my phone, but may be wondering when they should be getting there. I pre-ordered on 3/30, haven't received any emails. Fedex Manager and Reference Tracking have always shown me absolutely nothing, until today.

I refreshed Fedex Manager and it shows that a shipping label was created at 10:09EST for 6lb package (strange, as I thought it was supposed to be 7 lbs). Arrival is scheduled for tomorrow, 4/21.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Very good info. Samsung.com will straight up tell you even if you call at 8:59pm ET that it will be delivered on 4/20. I guarantee they will make you call back in hopes you forget or give up.
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Details in post after the one you quoted. However it was 2lb's. Really wanted my VR Box.
[Samsung Galaxy S8 Guides, News, & Discussion] Varekai:
Well at least I finally have a shipping label...

Ordered 3/31 with immersive bundle, 24x11x16 in. 7lb. Says delivery of the 20th but I'm not holding my breath since the label was just created at 7pm and nothing ontop of that.
[Samsung Galaxy S8 Guides, News, & Discussion] funziebear:
Did it really say guaranteed by the 20th ? if what I remember it said that that info can change at anytime when I was ordering idk whatever it's just a phone i had to wait 3 weeks after launch for my last phone even when shipping by said otherwise hahaha
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Does anyone really honestly think Fedex is the issue? I known they have isolated incedents like every company but this pre order from samsung.com is not affecting Fedex in any way whatsoever. This isnt Korea not that many people know or care about the S8 or Samsung.com They can blame Fedex but the truth is this is 100% samsung.com and digital river.
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Well you are further than I. You at least got a shipping label and I preordered on 3/30 too.
[Samsung Galaxy S8 Guides, News, & Discussion] Stevez48:
The website didn't say guaranteed.... The CSR rep did... Big difference.. lol

who knows. at this point... what's another friggin day. hahaha... At least I got one of them...
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Trust me that call never happened and when you play the tape they will deny every single word and next time you call no notes about it will exist.