yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
My tracking just updated. 12:35PM it was picked up by FedEx. The shipping method changed over standard overnight to "FedEx First Overnight". New delivery is by 9AM tomorrow morning.

It sucks I won't get it today, but obviously Samsung is doing what they can to make it right. Delivery before 9AM tomorrow is good, because I don't have to leave for work until 10AM.
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Well, I think its the principle of preordering on 3.30 and customers preordering much later and they already have the item(s).
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
That's a nice update. Not ideal because it's definitely not coming today but I bet that by 9am overnight cost them some money.

---------- Post added at 05:45 PM ---------- Previous post was at 05:44 PM ----------

Exactly. Order on day 1 and get the phones last makes no sense.
[Samsung Galaxy S8 Guides, News, & Discussion] Stevez48:
Which is pretty funny, since they have no problem making you wait in order when you call... :p

Live and learn.... oh well, it is just a phone after all. LOL
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I plugged the info in to FedEx to check, for me to print that label is $62. Obviously Samsung pays less than me, but yeah, not cheap. At this point, what more can I ask for? This is a crappy situation, but all signs point to Samsung doing everything in their power to make it right. I'm not going to berate a faultless CS rep because my phone is coming ~12 hours late. 9AM delivery is actually more convenient for me anyway, means I don't have to make it someone else's problem.

I'll have my phone tomorrow and life will go on. Hopefully they extend the same upgrade to everyone else left hanging today.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I completely agree.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Even if they only pay half that at least they are taking a hit. Maybe a larger shipping charge from FedEx will have a small effect somewhere. One can only dream.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
What do you think 100 hours speaking to me on the phone would run them? Keep in mind the canadian call center takes 80% of the calls.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I'm sure that from starting at 2-Day, then updating a lot of people to Overnight, and then people still left hanging getting Priority Overnight... there is going to be a significant bill coming from FedEx. Especially if any unshipped pre-orders are also getting shipped that way. Someone at Samsung and/or Brightpoint is likely going to have to answer for what happened. Hopefully it will serve as an example to not repeat this process.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Free phone? Lol

---------- Post added at 06:05 PM ---------- Previous post was at 06:03 PM ----------

Someone should be held accountable and I hope I can get that person on the phone tomorrow morning.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
It's a business decision by samsung they know what they are doing none of this is a surprise or mistake. They already accounted for every contingency and this may be even cheaper than they had originally forecast.
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
ROFL BRIGHTPOINT CARE ROFL, all they want is the money god help you if it arrives damaged!!!
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I meant in human man hour dollars? We could and should have resolved my issue over a 5 minute call 3 weeks ago.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
That's not true at all. The website did say it. I'm looking for the screenshot I took of it..

Edit: You can see the post on Page 74 if you have any doubts about it.
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
My Samsung S8+ and immersive bundle ($99) was just picked up by FedEx at 1:08pm est, according to FedEx delivery manager. Priority overnight shipping. Not happy I was lied to but at least it will be overnight shipping.
[Samsung Galaxy S8 Guides, News, & Discussion] markwebb:
Glad it's enroute. Also happy that for many of us Samsung upgraded the 2 day shipping to overnight to make sure we had then before or on official launch day. True, not earlier, but better than later.
[Samsung Galaxy S8 Guides, News, & Discussion] Dirtdawg57:
Mine is coming in today! I ordered the black with the extra VR bundle on the 31st. It made it from IN to Colorado Springs over night. The fact that it landed at the Colorado Springs Airport which is very close to my house probably didn't hurt.

I wonder if those who called earlier got bumped up. If Samsung knew they didn't have a chance of getting them all out in time, it might make sense to send to the ones who called before the others, hoping that if you didn't call maybe you weren't as concerned. The squeaky wheel gets the oil kind of a thing. Probably not but just a theory. I would not of cared as much if I was actually going to be in the country tomorrow, but I am not so it was kind of a problem! Kudos to Samsung for trying to fix it though, I am sure that wasn't cheap.
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
I agree! It does make it better! :)
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I doubt they care about you or I, but I bet they care about fulfilling their contract with Samsung. I'm sure there were penalties in place for this sort of thing.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Boom. Let's stop telling people they're overreacting now, k? Some of us have a right to be upset...
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
Wow for ****s and grins I called again, got right thru. They still trying to tell me that it will be delivered today. I called my Fed Ex rep and he says it will be Saturday before it arrives as far as he can tell. No expedited shipping that he can see in the Fed Ex system on my package at least. Great so I guess I will have to ask my 70+ year old mother or father to drive 150 miles to my house to sit and wait for my phone on Saturday. JOY!!!! Samsung isnt offering any help.
[Samsung Galaxy S8 Guides, News, & Discussion] shinew:
Just received my S8+! It came with the Gear VR. Ordered 04/04.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
An hour on hold to have a supervisor hang up on me when I informed her I record my calls for quality assurances.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Hilarious and sad.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
So strange half the reps say that but she is the first of 100 thats ever freaked out and actually hung up on me. WTF is going on in that department!
[Samsung Galaxy S8 Guides, News, & Discussion] bek41:
So I have been tracking my package for two days. Initially on the fedex manager email, my package weighed 4lbs and like after a little bit of time I clicked the tracking number and it navigated me to the website, the package weighs 3lbs... Is that a mistake? What could possibly weight 3lbs? The phone and the VR?
[Samsung Galaxy S8 Guides, News, & Discussion] qaxx:
Second pre-order did not go through, same as first one. Some hiccup with PayPal. No notification either time. Screw this. Guess I will not be buying this phone.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Were you teasing or actually curious? Lol. I should start recording. (Which I've seen works on the S8!)
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I'm unfortunately serious and if the files werent so huge and it wasnt so painful to hear myself talk I would gladly share them online for others to enjoy. It's like the twilight zone speaking to them. Im being polite and patient and courteous but its not working at all.
[Samsung Galaxy S8 Guides, News, & Discussion] MrJesseJay:
Update...Out for delivery!!! Wohoo!!
[Samsung Galaxy S8 Guides, News, & Discussion] cmacnichol:
Got through to support after 45 minutes waiting.

I received the phone and his system showed it as shipped but with no tracking info.

It also shows that the VR Box has NOT been shipped with NO ETA. Which is extremely frustrating as I ordered on the 30th and I am seeing several on this thread and others who are getting both at the same time.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Just to kill some time I looked up BrightPoint on Google maps. They are 4 miles from Indianapolis international airport and 5 miles from a FedEx freight location. This must be some very challenging logistical hurdles to overcome.

I also looked at FedEx flights from Indy to Austin. There are 4 that leave Indy late tonight and connect in Memphis to arrive in Austin early Friday morning. So I guess there's hope my label created turns to picked up but I'll have to wait all day to find out probably.

---------- Post added at 06:55 PM ---------- Previous post was at 06:54 PM ----------

I wouldn't be surprised if they ran out before filling all the orders.

---------- Post added at 07:05 PM ---------- Previous post was at 06:55 PM ----------

Well there goes getting my phone today. My package was just picked up by FedEx at 12:55pm Central. Standard overnight delivery. No upgrade to priority. Delivery by 8pm tomorrow.

What a joke. Another wasted day having to wait to sign for a package.
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
Samsung just sent me an email with a $50 eCertificate for the delay in the shipping of my phone. Thanks Samsung! Although $100 would have been better ;)
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
Was that automatic or did you have to call about it?
[Samsung Galaxy S8 Guides, News, & Discussion] quasidodo:
my package finally got picked, so I guess I will get it tomorrow
[Samsung Galaxy S8 Guides, News, & Discussion] shinew:
I think that's fair. Although I know some people are dying to get it, I wouldn't mind waiting one more day for $50 bucks personally. :)
[Samsung Galaxy S8 Guides, News, & Discussion] people211:
I really hate FedEx right now
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Priority overnight, with immersive bundle, and a $50 certificate? That's not bad.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
$50 per item or order or account? They can do better for the inconvenience.
[Samsung Galaxy S8 Guides, News, & Discussion] paullu:
True! Mine $650 will get it tomorrow by 8pm

One of my friend got samething
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Got the following email from Samsung:

SAMSUNG

Your Galaxy S8/S8+ will be shipped shortly.

Dear XXXX,

Thank you for pre-ordering the new Samsung Galaxy S8/S8+. We are excited for you to begin using your new phone.

We have shipped your order, but want to let you know that we have experienced a slight delay in fulfilling it. Your order will now arrive by Friday April 21, 2017. You will receive a shipping confirmation email with your tracking number today.

We apologize for the delay, and would like to offer you a $50 Reward eCertificate1 to Samsung.com for any inconvenience.
[Samsung Galaxy S8 Guides, News, & Discussion] jdiddy_ub:
Samsung made good..I was told my phone arrived at my job this afternoon...I will be back there to get it at 4pm..Was told it was large box so hopefully it's everything with the $99 bundle
[Samsung Galaxy S8 Guides, News, & Discussion] Stevez48:
Not a bad gesture... Wonder if I'll get that. My 2nd one is still sitting in IN in label created state. wonder if it fell behind a table or something... lol Been in label created since 7pm yesterday.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Did the promo code arrive with that email or are they making you guys wait 15-30 days while they "generate" the codes? What if someone took off work to be home for the delivery I think $200 in samsung coupon bucks or at least a $100 cash money refund be issued in those cases.

Is there a way to contact them regarding that email or just the typical email address and phone number to that useless 855 department?
[Samsung Galaxy S8 Guides, News, & Discussion] esotericlife:
Code contained in email
[Samsung Galaxy S8 Guides, News, & Discussion] sman789:
Pre-ordered on the 15th and thought I would get it today as well. I got the immersion bundle delivered today but no shipping info for the actual phone. Currently on hold with chat support.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Any expiration date or exclusions ?
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
I got the coupon as well since my delivery date is 21st. My phone is at the Fedex center 2 minutes from my house. I wish I can go there to grab it but I don't think they allow. Left the signature release note this morning. Hopefully they will deliver it today.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Finally got an email from Samsung with my tracking number and confirming they are only sending the phone even though I ordered the immersive bundle. No $50 e-cert.
[Samsung Galaxy S8 Guides, News, & Discussion] Varekai:
Tracking finally updated, coming on the 21st, so glad I pre ordered in March.
[Samsung Galaxy S8 Guides, News, & Discussion] jpinks:
Mine says tomorrow but my Fed Ex guy who works with us tells me Saturday, he cant see any expedited shipping notes on it. Been sitting in Indianapolis since 10:10 AM on the 19th, its still there......
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I got them mad the rep said ive called more than anyone in the history of the company. He asked me if I had mental problems. Now thats good customer service. This is because I asked politely to speak with a supervisor.
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
I just got off the phone with Samsung and they told me I wont be receiving i until tomorrow. They did not try to tell me it would be here tonight. Fedex still only shows Label created.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
It sounds like you've been contacting them non-stop. What are you trying to achieve?
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
Kodo to the rep! :good: It takes courage. More courage than Apple removing the headphone jack.

I wish I have that much free time but then in the same time I probably make enough to pay for the phone instead of harassing them.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Just trying to get in contact with the legal department so we can finish this up

---------- Post added at 01:44 PM ---------- Previous post was at 01:41 PM ----------

He was pretty funny I will admit that. I told them they are going to get themselves into trouble by slipping up like that.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
I'm still not entirely sure what your issue is. I recall you had several phones ordered, but I thought you tried to cancel them and some did and some didn't? Is this over your order not arriving on time like everyone else, or another issue?

And why the legal team? I seriously doubt your going to end up their from customer service no matter how many times you call. Furthermore, what is it you want them to do? Give you some sort of discount or refund under threat of a lawsuit. They'd call that bluff immediately. And if it's not a bluff, the only way you'll ever get to them is by hiring a lawyer, in which case you better be feeling pretty confident.
[Samsung Galaxy S8 Guides, News, & Discussion] unitz0mbie:
just got mine today
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I just have a few simple questions thats all im not trying to get a refund or anything more than what we already agreed upon previously.
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
If that's all, you're wasting your time. It's not like Samsung's lawyers are a division of their Customer Service. They aren't just sitting around waiting for phone calls. You might as well be asking to talk to the CEO.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I agree I guess its just past the point of no return so I want to see how far I can go for entertainment purposes. I just dont understand why they refuse to answer my simple question's its so bizarre.

I would love for them to just prove me wrong and get this over with but they can't or won't for some reason.
[Samsung Galaxy S8 Guides, News, & Discussion] jonathan3579:
FedEx just delivered.
[Samsung Galaxy S8 Guides, News, & Discussion] MrJesseJay:
Its 2pm pst Finally CAME!!! MY IMMERSIVE PACK IN ALL ITS GLORY!!!!! So beautiful..
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
getting her all setup! :)
[Samsung Galaxy S8 Guides, News, & Discussion] tengtengvn:
My phone was delivered few minutes ago with the VR bundle. The tracking still shows 21st. lol Samsung and Fedex made it!
[Samsung Galaxy S8 Guides, News, & Discussion] unitz0mbie:
mine still says pre order, samsung says they will send me an email when it ships. they guarantee delivery by 4/20. so just waiting lol
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Glad you got it figured out. Is it .8 or 1.2 pounds? We are talking fedex correct? Mine was picked up yesterday and is scheduled for saturday delivery. It's definitely not the stuff we ordered from Samsung.com does yours say samsunggiftxxxx in the invoice spot?
[Samsung Galaxy S8 Guides, News, & Discussion] The G Dept.:
Stupid question, but.... since we bought it on samsung.com, will they provide an unlock code? I guess the phone will lock to the carrier once the sim card in inserted the first time, but are they supposed to provide an unlock code? Because, well, that's the reason why I bought it directly with Samsung, but didn't really look for that info..
[Samsung Galaxy S8 Guides, News, & Discussion] blaine07:
I'm just over here waiting... for anything to happen [emoji848]☄️
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
What carrier did you select?
[Samsung Galaxy S8 Guides, News, & Discussion] Blues fan:
Well I just got an email with updated tracking and the actual package has now been picked up tonight and for scheduled delivery on fri, .9 lbs. Don't know if this is the VR set or the phone.

Date/Time

Activity

Location

4/12/2017 - Wednesday

6:20 pm

Arrived at FedEx location

INDIANAPOLIS, IN

1:51 am

Picked up

ZIONSVILLE, IN

4/11/2017 - Tuesday

2:42 pm

Shipment information sent to FedEx
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
2 day air? Or ground?
[Samsung Galaxy S8 Guides, News, & Discussion] Blues fan:
Fri, so sounds like 2 day air. Either the VR gear or the rumored docking station as a gift maybe. So confusing.
[Samsung Galaxy S8 Guides, News, & Discussion] The G Dept.:
I don't remember selecting one.. If I did, it was Bell, but I don't recall selecting one. It was on the Canadian website, if that matters.

Envoyé de mon SM-N930W8 en utilisant Tapatalk
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Other samsung.com US orders people will start popping up so it won't be long before we figure it all out.

---------- Post added at 04:19 PM ---------- Previous post was at 04:17 PM ----------

I went to the canada website and you dont have to select any carrier so you guys have it easy up there. Our country is F'd up with the carrier BS.
[Samsung Galaxy S8 Guides, News, & Discussion] mkalbarc:
Yep, my .8 package was supposed to arrive today but has officially been picked up by FedEx and now a delivery date for tomorrow (thurs.). Not thinking anymore it's the phone but very happy regardless. Also, my order number is an actual order number, it doesn't state samsunggift like the 1.2lbs packages others have received.
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
So my 0.8 lb tracking number updated this evening to say "in transit" with a delivery date of 4/14 (ship date is today) via Fedex. It just arrived in Indianapolis:

Date/Time

Activity	Location

4/12/2017 - Wednesday

6:04 pm	Arrived at FedEx location	INDIANAPOLIS, IN

1:51 am	Picked up	ZIONSVILLE, IN

4/11/2017 - Tuesday

2:42 pm	Shipment information sent to FedEx

The "purchase order" spot says xxxxxxxxxREG. I don't see an invoice number? unless that's the purchase order number. FWIW, pre-ordered on 3/30 (afternoon) via Samsung.com, black S8. I guess we'll see on Friday what this mysterious package is... unless it is the phone and get's held somewhere along the way until the 19th/20th...
[Samsung Galaxy S8 Guides, News, & Discussion] mkalbarc:
Yes, mine also ends with XXXXXXXXREG. Maybe we get the "other" gift just because. Maybe it's just a really heavy thank you card. Also, mine was showing .8 and now i's showing a weight of .9 since being picked up. Oh the suspense! Lol
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
haha. it better not be a damn card... especially with all this suspense! ::silly:

Mine has always said 0.8 lbs, even after being picked up... weird... maybe yours has the thank you card included ;)
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
I was hoping they would pull mine when I cancelled yesterday but mine just left Indianapolis a few hours ago.
[Samsung Galaxy S8 Guides, News, & Discussion] Josh LaCelle:
Mine was 0.9 lbs. Since being picked up it now has a weight of 0.8! I guess no thank you card for me! :(
[Samsung Galaxy S8 Guides, News, & Discussion] mkalbarc:
Didn't realize until now the FedEx website shows the package Dimensions: 9x7x5 in.. I wonder what the 1.2lb gifts were... :cyclops:
[Samsung Galaxy S8 Guides, News, & Discussion] Blues fan:
Do you think that's the phone or gifts? So maybe the phones are shipping now.
[Samsung Galaxy S8 Guides, News, & Discussion] mkalbarc:
Lol I'll send mine to you!
[Samsung Galaxy S8 Guides, News, & Discussion] co.ag.2005:
yours seems to be different than mine. Mine is still 0.8 lbs and my invoice number is just a 4 digit number starting with 2... doesn't say gift anywhere...
[Samsung Galaxy S8 Guides, News, & Discussion] burrzoo:
You're so lucky ?! I just got a text from FedEx that says my delivery will be tomorrow by 1030am. I knew it was too good to be true when I got the shipping confirmation from Samsung.com stating I'd get the phone today (4/20). I'll see if I get another email from Sammy with a delivery update and maybe compensation?

Are you & the pup going to make an unboxing video? Any cookies in that box? ;)
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
My 7lb package now shows cancelled. I am getting more and more frustrated.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Whaatttt? Where is it showing cancelled?
[Samsung Galaxy S8 Guides, News, & Discussion] Viper87227:
Wow, damn. Does your order status under Samsung say canceled? I assume you have tracking... does it just say canceled? Or does FedEx give any sort of info as to why? Did it never get picked up?
[Samsung Galaxy S8 Guides, News, & Discussion] msalvini:
It just states cancelled by sender. 2lb package still shows label created. But that will not include the vr package. Ill probably start yelling tomorrow.
[Samsung Galaxy S8 Guides, News, & Discussion] tourbound129:
Wow. Don't worry, you won't be the only one yelling tomorrow.
[Samsung Galaxy S8 Guides, News, & Discussion] 954wrecker:
Hold times are rough today. Not sure they will get any better tomorrow either. 30-60 minutes right now
[Samsung Galaxy S8 Guides, News, & Discussion] just_parker:
Lol so it still says 'in transit' on Fedex? Thanks for giving me hope that my order might actually arrive tonight. I called just now and they said it will be, despite what Fedex says. And I haven't gotten the apology email / $50 so I'm still holding out