[G Pad 10.1 Original Android Development] williambright80:
adam lg is spying on us they knew I had done things to it Im scared this is the email I got

Hi Will,

Thank you for taking time to contact LG and we really appreciate your e-mail!

I do recognize that you are having issue with your device and I do hope you can work with me in having this situation rectified.

In response to your concern, to get rid of the error on the phone and re-install the factory firmware you first need to shut down your tablet, and do a hard reset of your device:

1.Volume up + Home + Power

2.Release all buttons when the LG logo appear for the second time

3.A Factory reset menu will appear where you must press the Power button twice to do the factory reset.

The factory reset will try to take you from the Cyanogenmod’ed version back to the original Android version factory installed on your device. It is however this process that goes wrong, where your LG device then detects unauthorized changes (based on your earlier jailbreak’ed version). And after this you end up with the same error message each time you try to start you device.

1.First you need to make sure you have the correct USB drivers. Download the driver here: http://www.lg.com/in/support/software-manuals

2.After installing the driver, download and install the LG Mobile Support Tool

3.Unplug and turn off your phone

4.Now you need to put the phone in SW Upgrade Mode (Also called Download Mode) 1.Press and hold Volume down + Power

2. Release all buttons when the LG logo appears for the first time

3.You should get a new screen with the red text “Download Mode”

5.Start the LG Mobile Support Tool on you PC

6.Plug in your phone

7.LG Mobile Support Tool should recognize your Phone

8.Verify that your phone is recognized and connected but checking the LG Mobile Support Tool. The text “Waiting for connection….” should be replaced by your model version.

9.Now press options->Upgrade Recovery

10.Now you need the serial number or IMEI/ESN/MEID. This numbers can normally be found on your receipt, on the original box for your phone or under the battery cover

11.Once you have specified IMEI or similar and pressed OK. It will start downloading the original firmware (approx 1 GB and incredibly slow download)

12.Once the firmware is downloaded it will start flashing the original firmware onto your LG V410 device.

If the upgrade gets stuck at 4% progress, you need to do a new factory reset/hard reset, as described at the top of this. Once you did that it was able to recover correctly.

If you still get stuck, you probably just need to visit your local service provider/dealer/store or carrier you purchased the device from to seek assistance about any warranty options.

You are also to send your tablet to our repair facility to have our technicians inspect it and perform any necessary repairs or have it replaced under warranty if necessary and I would be more than happy to process a repair authorization number so you can send your device in to our repair facility. The initial assessment, diagnosis, repair and first delivery attempt of the device going back to you would take approximately 2 weeks from the moment that you ship in your device.

Warranty service for all LG tablet has 12 months from the purchase date of the tablet or 15 months from the manufacture date of the tablet and without physical, cosmetic or liquid damage.

For this one though, we would like to ask for a copy of your receipt in order for us to determine the purchase date of the unit. Should the copy of the receipt is no longer available, we will instead base the warranty of the unit from its manufacturing date which is valid for 15 months. You can instead provide us the IMEI or MEID of the tablet so we will know the manufacture date of the tablet.

Will, should you still have clarifications or you need further help, please feel free and don't hesitate to contact us again via Email, Live Chat, or Phone by calling 1-800-793-8896. Thank you for choosing LG Electronics. Have a great day!

Sincerely,

Abby

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LG Customer Service

Toll Free number: 1-800-243-0000/ 1-800-793-8896

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LGEAI | Customer Interactive Center

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