[Samsung Galaxy Tab S3 ROMs, Kernels, Recoveries, &] carlo67:
[System:10:15:42] A member of our web team will be available soon.

[System:10:15:46] Welcome to Samsung Australia Live Chat.

Carlo(Customer):10:17:21] hi

i am carlo

I need to have some help with remove FRP please

I have a galaxy tab s3 SM-T825c tablet

[Jaime(Agent):10:17:22] G’day, Carlo! This is Jaime.

[Jaime(Agent):10:18:43] No worries. Just to verify, where did you purchase the device?

Carlo(Customer):10:19:41] how how to remove frp

Carlo(Customer):10:20:03] on-line

[Jaime(Agent):10:21:39] In regards to the FRP lock, it can only remove by our Samsung authorized service centre.

[Jaime(Agent):10:22:22] Also, the device needs to be check if it is an Australian variant since our authorized service centre can only repair Australian variant.

[Jaime(Agent):10:23:14] Kindly check if there is an N363 or triangle with a tick logo at the back of the device.

[Jaime(Agent):10:24:38] Or I can also verify it by using the Serial number of the device, you can get it by looking at the lower back part of the device or it is also on the original box.

Carlo(Customer):10:26:05] 23823427

Carlo(Customer):10:27:01] I am disabled guy

[Jaime(Agent):10:27:34] My apologies. However, the Serial number consist of alpha-numeric and it starts with the letter "R".

[Jaime(Agent):10:29:01] Do you have any relatives or someone that can possible assist you in regards for checking the Serial number or the N363 or triangle with a tick logo at the back of the device?

[Jaime(Agent):10:30:13] Are we still connected?

Carlo(Customer):10:30:38] yes wait 5m

[Jaime(Agent):10:31:12] Sure, no worries.

Carlo(Customer):10:36:29] R22j4001zpk

[Jaime(Agent):10:37:05] Hello, Carlo. Thank you, let me go ahead and check this to our system.

Carlo(Customer):10:37:11] frp is stupid thing

[Jaime(Agent):10:37:57] My apologies. I understand from where you are coming.

[Jaime(Agent):10:39:17] Upon verifying the given Serial number: R22J4001ZPK, the country of origin of the device is Hong Kong.

[Jaime(Agent):10:41:28] I suggest you may try contacting Samsung Hong Kong: www.samsung.com/hk/support (Chinese)

www.samsung.com/hk_en/support (English) or you may try contacting them at (852) 3698 4698 in order to get the appropriate help with regard to your concern.

[Jaime(Agent):10:44:08] Are we still connected?

Carlo(Customer):10:45:07] yes

Carlo(Customer):10:45:26] geez

[Jaime(Agent):10:45:34] Hello, Carlo.

[Jaime(Agent):10:45:43] Thank you for letting me know.

Carlo(Customer):10:46:26] can you help please

[Jaime(Agent):10:48:26] Carlo, I am looking forward that you could contact Samsung Hong Kong so that the issue on your device gets resolve the soonest possible time.

Carlo(Customer):10:48:38] I need some help

[Jaime(Agent):10:49:51] My apologies. In as much as I would like to assist you, however, the device is not an Australian variant.

[Jaime(Agent):10:51:54] Are we still connected?

Carlo(Customer):10:52:26] ok

[ Carlo(Customer):10:52:55] thank you

[Jaime(Agent):10:53:21] You are most welcome, Carlo. Will there be anything else I can assist you with?

[Jaime(Agent):10:53:52] By the way, would you mind providing me with your phone number so I can create a record of your query for today?

LiveChat

??????????????????????????? / A member of our web team will be available soon. You are currently in position

?????????????????????????? / Welcome to Samsung Live Chat. How may I help you?

Yolande

Hello. This is Yolande from Samsung Hong Kong. Welcome to Live Chat. How can I help you today?

09:22:02

hi<br/>i am carlo<br/>I need to have some help with remove FRP please <br/>I have a galaxy tab s3 SM-T825c tablet

09:24:53

Yolande

may i know what is FRP

09:26:29

https://www.google.com.au/search?q=...firefox-b&gfe_rd=cr&ei=IWanWajxA4bp8wf814fQCQ

09:28:56

is there technical guy

09:29:56

how to remove frp ?

09:31:07

Yolande

you can try SETTING>LOCK SCREEN> FINGERPRINT> EDIT>FINGERPRINT 1> REMOVE

09:32:34

I don't have the FINGERPRINT on

09:41:22

I would to know how to remove frp please

09:42:38

Yolande

Can you try for this : SETTING>LOCK SCREEN> FINGERPRINT> EDIT>FINGERPRINT 1> REMOVE

09:43:25

I don't have the FINGERPRINT on

09:44:36

and how to unlock bootloader

09:46:10

please

09:46:25

Yolande

http://www.samsung.com/hk_en/galaxy/apps/find-my-mobile/

09:47:16

is there technical guy there

09:56:42

I need to have to technical help ,please

09:57:58

Yolande

can you provide your contact number?

09:59:37

I want have the frp remove; please

09:59:38

Yolande

we will arrange the technical support team to contact you via phone

10:00:12

I am disable and can't speak

10:01:57

I am disabled guy

10:02:44

Yolande

may i know which country you purchase the device?

10:02:48

online

10:03:15

Yolande

can you provide the IMEI/ Serial No. for me?

10:05:18

https://www.uniquemobiles.com.au/

10:07:27

R22j4001zpk

10:07:55

Yolande

please wait

10:10:06

ok

10:10:25

Yolande

Hello Carlo, have you try to use the following link to unlock the device?

10:18:36

Find My Mobile thing

10:22:54

Yolande

Yes

10:23:06

I don't want to Find My Mobile

10:23:48

lol

10:24:00

I want remove frp

10:24:39

Yolande

you can try to unlock by the website

10:24:50

how how to do that

10:25:49

Yolande

may i know do you have Samsung Account?

10:26:10

no

10:27:00

google account yes

10:27:29

Yolande

if you do not have the Samsung Account, i am sorry that you can not remove the fingerprint

10:30:57

if I make one than I can remove frp

10:35:00

Yolande

may i know have you tried to restart the device?

10:38:34

yes

10:42:11

Yolande

can you try to add one more Fingerprint ?

10:43:52

I want to flash twrp and root it but but I can't because the frp

10:44:13

I haven't setup any Fingerprint

10:46:51

Yolande

so you need setup your fingerprint first

10:47:59

lol I can't do that because I am disabled guy

10:51:08

I want to flash twrp and root it but but I can't because the frp

10:54:03

Yolande

i am sorry that Samsung Hong Kong not suggest root the device and we do not have such information about root

10:56:04

do u know how how to remove the frp

10:58:55

Yolande

if you have fingerprint and you want to remove , you can try to SETTING>LOCK SCREEN> FINGERPRINT> EDIT>FINGERPRINT 1> REMOVE

11:01:53

but I don't have FINGERPRINT

11:03:58

do you know what is frp

11:04:40

What is Factory Reset Protection

11:07:55

Yolande

frp=FINGERPRINT

11:09:27

no

11:10:43

Factory Reset Protection =FRP

11:11:29

do u know how unlock bootload

11:13:11

Yolande

i am sorry that we do not have such informaton about unlock oootload

11:16:04

ok

11:17:40

bye

11:18:12

Yolande

we apologize for any inconvenience caused

11:18:19

it is bigger headaches