yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8+ Guides, News, & Discussion] xxsanioutlawxx:
Just an FYI: I spent an hour and 20 minutes on hold with Samsung Direct Support. When a rep finally answered, he informed he was a supervisor. Just inquired with a strong tone and spoke respectfully. Advised that they (systems?) are bottlenecked and are having issues updating tracking numbers. He insured me that I would get the device tomorrow before midnight ?... He said if not, we do have contingencies in place so give us a call back and we'll help you further. Lo and behold, literally 20 minutes later I get a FedEx text stating I have a delivery tomorrow by 3pm. It's about 7lbs as I've also ordered the Full Immersive Bundle. I'm guessing they prioritize those that call in? Anyways, if you're eager to get some info, give them a call if you have some spare time... Guessing we all do since we have a dedicated thread ?

---------- Post added at 03:49 AM ---------- Previous post was at 03:46 AM ----------

Just got a tracking text from FedEx after an hour plus long call with Samsung. Doesn't hurt to try.
[Samsung Galaxy S8+ Guides, News, & Discussion] dansan382:
They aren't prioritizing anyone, just way behind the curve and trying their best to catch up. Doing large quantities of shipments right now. I never called and I received a shipping notification from FedEx about a half hour ago. Will get mine tomorrow as well.

I also ordered mine on Monday, 4/17 around 10am
[Samsung Galaxy S8+ Guides, News, & Discussion] drastic25:
thank you at first i wasn't getting it cause i didn't add the "-" before 01 ....again thanks i getting mines tomorrow
[Samsung Galaxy S8+ Guides, News, & Discussion] xxsanioutlawxx:
No, ordered through Samsung Direct. We're getting our bundled items with the phone.

---------- Post added at 03:56 AM ---------- Previous post was at 03:52 AM ----------

It was just a thought, I saw a few who called in and ended up getting confirmations a little later; that's why I tried. May just be a coincidence...
[Samsung Galaxy S8+ Guides, News, & Discussion] blaine07:
Funny... FedEx posted my tracking like 20 minutes after I called to inquire. [emoji848]
[Samsung Galaxy S8+ Guides, News, & Discussion] GreeleyXda:
Do the people with earlier delivery times pay for that?

Im not subscribed to any paid subscriptions with fedex and my delivery time says "by 8pm".
[Samsung Galaxy S8+ Guides, News, & Discussion] Trancera:
Tomorrow y'all! The hype is real
[Samsung Galaxy S8+ Guides, News, & Discussion] dogbirds:
ordered mine from Verizon website on 4/16 and it has been on HOLD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i called them twice cuz order status page indicates that there is a credit hold.

And they told me there is no issue at all. my order is clear.

and now what it is still on hold!

i don't think mine will make here by Friday.

This makes me sooooo sad.

Good luck guys. hope you all get yours tomorrow.
[Samsung Galaxy S8+ Guides, News, & Discussion] lskeys:
Thanks for the heads up. I will do that.
[Samsung Galaxy S8+ Guides, News, & Discussion] droidrev71:
Actually, mine has shipped. It's at my local facility. No clue how it happened cause it only has two scans. Also, no delivery date. I called UPS and they​ said it's set to be delivered on the 21st. Shipper has hold for Friday delivery. I'm kinda tight with the lady at UPS facility. I'm going to see if she'll​ hand it over.. Or at least hold it for a Friday pick-up.
[Samsung Galaxy S8+ Guides, News, & Discussion] jhun80:
Just got mine around afternoon! But my order status is still "pending" lol ??
[Samsung Galaxy S8+ Guides, News, & Discussion] dogbirds:
hope this is my case too
[Samsung Galaxy S8+ Guides, News, & Discussion] mrkoven:
i hate best buy, that is all.
[Samsung Galaxy S8+ Guides, News, & Discussion] droidrev71:
Did you have your order setup for delivery?

Mine says still preparing on their site but it already shipped. I called earlier and was given my tracking number by a rep.
[Samsung Galaxy S8+ Guides, News, & Discussion] azndude021:
Just received a notification from FedEx for delivery tomorrow by 8pm, but it's only 2lbs. Probably receiving the phone first and the immersive package later.
[Samsung Galaxy S8+ Guides, News, & Discussion] Oawi:
Got a call yesterday (weds) from the store and went and picked it up. Decided to go with the otterbox Symmetry Clear case. Still getting it setup to how I like it.
[Samsung Galaxy S8+ Guides, News, & Discussion] Manson79:
I just got it in France! :D

And no red tint on the screen...
[Samsung Galaxy S8+ Guides, News, & Discussion] bagged00:
Finally got my traccking number using the -01 method. Anticipated ship date is 4/20 with eta 4/21. 6lb box. It didn't start getting tracked till 12:08am this morning
[Samsung Galaxy S8+ Guides, News, & Discussion] drastic25:
wow that was good services kinda ...i receive tracking around 1am and got my phone around 8:45am ..our big box is different from the other on youtube, also don't forget the check where the oem charger is there is a wired headphones in there
[Samsung Galaxy S8+ Guides, News, & Discussion] mark-in-dallas:
For those of you who have already got your phones or are getting them today, awesome. I am not one of them. I pre-ordered the S8+ on 4/14 and as of this morning still didn't have a tracking number. I'd been calling Samsung and sitting on hold over and over for the last 2 days looking for an update, only to be lied to repeatedly. I called again this morning and told the CSR that she could either provide me a tracking number that would show the phone was being delivered today or she would cancel the order. She looked up the order number and told me that the phone had not yet shipped but was being prepared for shipment. Order cancelled and as far as I'm concerned Samsung can go pound sand!
[Samsung Galaxy S8+ Guides, News, & Discussion] burrzoo:
Unhappy...

Even though I got a tracking number from Samsung yesterday around 4pm MDT, I'm still not convinced that it will arrive today. This morning it still states "Label Created" with no movement listed whatsoever by FedEx. :crying: :crying: :crying: :crying:
[Samsung Galaxy S8+ Guides, News, & Discussion] 954wrecker:
Don't be shocked if they screw up everything even more than they already did and start wasting more of your time trying to resolve it. Hope for the best but expect the worst from Samsung.com
[Samsung Galaxy S8+ Guides, News, & Discussion] philliplavelle:
Well this is ridiculous. 6:30am here on the west coast and my order is still showing as preorder (ordered on 6th April). No movement at all and no charge to my card.

Spoke to Samsung yesterday who basically said to ignore their site as all orders were being shipped for delivery today.

Tried the FedEx thing and it doesn't generate a number, so I assume mine hasn't even left yet.

Can't face calling Samsung again today and waiting in a line. Life's too short. [emoji35]
[Samsung Galaxy S8+ Guides, News, & Discussion] 954wrecker:
I know how you feel. I hope they didn't completely screw up the order and waste your time
[Samsung Galaxy S8+ Guides, News, & Discussion] bagged00:
I think what makes this worst I'd this is there 1st step to redemption for the whole note 7 fiasco. I ended up getting an iPhone when my note 7 got turned in because there was no other phone on the market I liked. Hopefully they make it right some how if they can't make it to me by the 20th.
[Samsung Galaxy S8+ Guides, News, & Discussion] bonerp:
Why are people getting their knickers in a twist over whether it's today or tomorrow it comes? I expected it today but just received a tracking number for delivery tomorrow in the UK. Oh well!
[Samsung Galaxy S8+ Guides, News, & Discussion] 954wrecker:
Samsung.com? I'm complaining over here if you want to join in to add ideas on possible missed delivery guarantee.

https://xdaforums.com/showthread.php?t=3584345
[Samsung Galaxy S8+ Guides, News, & Discussion] r34p3rex:
My package started off a mile away from my home and took a 100 mile round trip for no reason. Good job UPS
[Samsung Galaxy S8+ Guides, News, & Discussion] Corporaljohnson:
Anyone have issues completing the $99 promo deal?
[Samsung Galaxy S8+ Guides, News, & Discussion] droidrev71:
Just received my S8+ from Best Buy. Didn't even know it was out for delivery. Still shows preparing on their website. I did call yesterday and was able to get my tracking number from a rep. I was told I wouldn't get until tomorrow. Surprise!
[Samsung Galaxy S8+ Guides, News, & Discussion] MNX1024:
As an update on my end. Once again, I have yet to receive any update from Samsung. By using the order # plus "-01" as a reference # on FedEx, gave me my tracking information. According to them, I'll be receiving my phone today. Sadly, due to the lack of update and finding this information too late, can't really plan it out so there will be someone to receive my package. Also because of that, I didn't order my case and screen protector yet. With that said, even if I get the phone, won't really be using it for the next day or two anyway due the lack of protection, .

P.S. Right when I was about to post this, FedEx just got back to me about the estimate delivery time, which will be 7PM. Good news for me, since I won't be home during the day anyway.
[Samsung Galaxy S8+ Guides, News, & Discussion] philliplavelle:
Because some of us have taken a day off work. And because if spending $1000 on an item, you expect a delivery promise to be kept

---------- Post added at 04:50 PM ---------- Previous post was at 04:37 PM ----------

Slightly comical conversation with Samsung US just now.. figured I'd call while getting ready and have it on speakerphone for half an hour, then they answered immediately - a shock in itself.

Lady told me they have been advised that all orders have been shipped and to await tracking information.

ME: Are you saying ALL orders?

HER: Orders have been shipped sir

ME: Are you saying ALL orders or just some - because I know some have

HER: That's what I'm saying - orders have been shipped.

ME: Yes, but ALL, or just some? There's a difference here.

HER: Sir, preorders have been shipped.

In the end, I gave up and said 'thanks for your help'. She didn't get sarcasm and said 'you're welcome'.
[Samsung Galaxy S8+ Guides, News, & Discussion] smooth703:
Wish we could walk in to best buy and get our pre orders
[Samsung Galaxy S8+ Guides, News, & Discussion] philliplavelle:
Actually, just called back to see if I could get someone else.

Call started with 'packaged ready for shipment' and then 'i can't guarantee you will have it today' as she was clearly reading off a script with the whole 'samsung has a commitment to have these devices i the hands of customers today.'

She then got a little exasperated with me refusing to be palmed off and said 'look sir, i know you're in panic mode right now but I can assure you that we are committed to getting this in the hands of customers today as promised, and I have seen it on at least three other accounts where customers have had their phones sent out already even though it doesn't say.'

I asked how on earth they could expect to shop something and have it delivered in the US in the same day and she said it will happen.

Conclusion: Nobody knows what the fig is going on. But the Fedex has doesn't work for me so heaven knows!
[Samsung Galaxy S8+ Guides, News, & Discussion] CISGS:
Destroying FedEx's site with refreshes despite the fact that my fiance' is at home, waiting lol.
[Samsung Galaxy S8+ Guides, News, & Discussion] Wacky2bakky:
Yeah I know. Totally sucks. Called my store where its set for pickup and they have them. Just can't release them til tomorrow. Do we get them from the in store pickup area or mobile area? Prefer to just pick them up and go. Activate on my own later on.
[Samsung Galaxy S8+ Guides, News, & Discussion] aldread:
I ordered on 4/1.
[Samsung Galaxy S8+ Guides, News, & Discussion] smooth703:
Mobile area if you went In the store and did it. If you did store pick up then you can go to the front and they should have it
[Samsung Galaxy S8+ Guides, News, & Discussion] chshahid7624:
Go to Store Pickup.... they will let you setup the phone on your own if you want.
[Samsung Galaxy S8+ Guides, News, & Discussion] EJerVJerO:
Anyone else claim the $99 promotion? Idiot through shops Samsung and it never asked for credit card or payment method
[Samsung Galaxy S8+ Guides, News, & Discussion] tserv95:
Just got mine today at the store delivered! I love it. S8+ midnight black is a finger print magnet as expected but man does it look good and the charging cable/ wall plug are both black too to match with the phone. It's fast for sure 16 seconds to startup on the ATT model. Without the ATT boot logo and whatnot I'd say 13 seconds to boot. Bloatware is minimal and many apps I can say you can happily uninstall entirely/disable. I also notice that the model for everyone appears to be G955U so appears to be unlocked!!!
[Samsung Galaxy S8+ Guides, News, & Discussion] philliplavelle:
Anybody else is still showing up as pre-order on the Samsung website and not had any tracking information? Starting to feel I'm the only one left
[Samsung Galaxy S8+ Guides, News, & Discussion] jrwingate6:
LOL.....you took a day off of work to take delivery of a phone?
[Samsung Galaxy S8+ Guides, News, & Discussion] Vagabondage80:
Nope, not just you. Trying calling them - they gave some bull**** about how my order was not complete, as they needed to verify my information despite having ordered on April 4. Guy still insisted my order could come today, which I highly doubt given they didn't even have a tracking number.
[Samsung Galaxy S8+ Guides, News, & Discussion] jpinks:
Hey I did too its a $1000 phone, dont want some yard ape grabbing the cool box and taking it home to jump Tonka trucks over it. LOL!!

I have to laugh at this or cry now as I am screwed if it comes Sat as Fed Ex says it will, and Samsung says you will have it tonite ROFL
[Samsung Galaxy S8+ Guides, News, & Discussion] philliplavelle:
Glad I gave you a LOL.

Yes I did. Because I didn't want it going missing or something ending up at a depot and then having to traipse around picking it up.

I had an option of working from home today or tomorrow so picked today. I assumed Samsung would fulfil the promise that I based this purchase on. Notably - delivery on the 20th. It's disgraceful.
[Samsung Galaxy S8+ Guides, News, & Discussion] jrwingate6:
I feel you. This is exact why I have a little wooden box sitting in my garden next to the porch. If I am getting a delivery and I know I'm not going to be home, I tell UPS to leave the package in the wooden box.
[Samsung Galaxy S8+ Guides, News, & Discussion] bagged00:
So I just got off the phone with samsung about receiving my phone tomorrow.She said they'll give me some form of compensation for not meeting their guarantee. Said it will take 6 to 8 weeks and I'll receive it in an email. On a side note the one I ordered from att is here(though I'm returning it and staying with verizon).the phone feels great and looks great and my 2 cases look nice on it. So ready for tomorrow.
[Samsung Galaxy S8+ Guides, News, & Discussion] Trina9:
From what I've read on Reddit it's a store credit that needs to be used by the end of May.
[Samsung Galaxy S8+ Guides, News, & Discussion] bagged00:
Lol the way she made it sound I went receive it before May
[Samsung Galaxy S8+ Guides, News, & Discussion] MNX1024:
Posted this on another thread, but why not here too.

So, not sure what to say about this, my packaged was delivered....But, when I opened it, there's no phone.....Only the immersive bundle...
[Samsung Galaxy S8+ Guides, News, & Discussion] philliplavelle:
They told me we will get a $50 voucher for Samsung Experience. But that it would arrive tonight. God knows.
[Samsung Galaxy S8+ Guides, News, & Discussion] bagged00:
I'll call them back in about a week and see what's up.

---------- Post added at 06:33 PM ---------- Previous post was at 06:20 PM ----------

Just got an email for 50$ certificate
[Samsung Galaxy S8+ Guides, News, & Discussion] Trancera:
Got mine! Kinda sad because my screen protector doesn't work with my case
[Samsung Galaxy S8+ Guides, News, & Discussion] xxsanioutlawxx:
Received mine around 12 noon today with the Immersive VR bundle in the same box. It was overnight shipping... Shipped around 6pm from Indiana yesterday and here in Oregon at 12pm... Thanks Samsung.
[Samsung Galaxy S8+ Guides, News, & Discussion] ProStreetCamaro:
Got mine from att yesterday. Stunning phone for sure. Anybody unable to order the immersive bundle? Registered the phone last night and clicked on the button to take me to pay for it but the button was dead. Wouldn't do a thing. Chatted today and the person told me after 24 hours it will show up and let me make the purchase. Is that right?
[Samsung Galaxy S8+ Guides, News, & Discussion] netengineer:
Yes, that's what happened to me too. The first couple of times it didn't work and then I got another email saying I was approved and I hit the buy now button and it worked.
[Samsung Galaxy S8+ Guides, News, & Discussion] MajorAly:
Lucky you guys getting the phone early, my local retailer shipping starts from 25th, been anticipating this phone a lot, need to get rid of Z5 Premium...

Has anyone received or know about the Samsung starter kit 2? Instead of giving free VR bundle here in KSA, they are providing this with each preorder and comes with a clear cover (official I guess?), A screen protector(does Samsung make these officially?), Travel chargers and cables and an old gen wireless charger.
[Samsung Galaxy S8+ Guides, News, & Discussion] ProStreetCamaro:
Yeah I didn't get an email unfortunately. I see you are from the DC area. Howard county MD here.
[Samsung Galaxy S8+ Guides, News, & Discussion] thecarp1975:
No Verizon logo on the the phone, but they butchered the settings menu like always. Hopefully someone figures out how to load the original firmware with true stock settings menu.
[Samsung Galaxy S8+ Guides, News, & Discussion] MeltdownSpectre:
Technically my order has been delivered.

Souq UAE delivered the early pre-orders and mine got shipped to me on the 17th of April in Dubai, just waiting for it to reach Karachi so I can have it shipped to me in Islamabad.

Most probably on Monday. :)

Sent from my SM-N920C
[Samsung Galaxy S8+ Guides, News, & Discussion] jrwingate6:
Why does Verizon do this stupid shiznit. I can't wait until T-Mobile takes all that 600mhz spectrum and puts it online. Verizon is worrying.

Mark my words. T-Mobile will be the number 2 mobile carrier within the next 4 years and then the number 1 within the next 6. Once they get that low band spectrum online, they will be a force to be reckoned with.
[Samsung Galaxy S8+ Guides, News, & Discussion] MajorAly:
That's nice, btw what extra/gift are you getting for your preorder?
[Samsung Galaxy S8+ Guides, News, & Discussion] MeltdownSpectre:
Absolutely nothing.

AFAIK, pre-orders in UAE aren't receiving anything extra, maybe some coupon for a local restaurant / hotel I think, but nothing from Samsung at least.

Funny because the preorders in Pak come with a 6000 rupees discount voucher that can be claimed upon purchase of the phone itself.

Sent from my SM-N920C
[Samsung Galaxy S8+ Guides, News, & Discussion] dogbirds:
verizon messed up the menu again?

holy ****. someone in verizon who works in software department must be a psychopath.
[Samsung Galaxy S8+ Guides, News, & Discussion] MajorAly:
Wow, that's pretty odd. Considering that Souq here in KSA is giving the same Starter Kit 2 I mentioned.

Didn't your Souq preorder said anything like that?

If that's the case, even getting a starter kit sounds pretty good.
[Samsung Galaxy S8+ Guides, News, & Discussion] MeltdownSpectre:
Nope. The official Samsung Store pre-order from Souq didn't mention anything like that, and the shipping company hasn't mentioned an abnormally large box or package as well, so I'm just assuming I don't get anything except the phone and whatever normally comes with it.

Sent from my SM-N920C
[Samsung Galaxy S8+ Guides, News, & Discussion] MajorAly:
Well good luck, hope you receive it without any damages from shipping.

Do post unboxing pix on PG, would love to see your impressions.
[Samsung Galaxy S8+ Guides, News, & Discussion] MeltdownSpectre:
The first time ever I'm hoping for this weekend to pass quickly​.

Can't wait for Monday/Tuesday or whenever it arrives.

Sent from my SM-N920C
[Samsung Galaxy S8+ Guides, News, & Discussion] philliplavelle:
This is absolutely ridiculous now.

Phone didn't arrive by end of day. Nor did tracking number I was promised.

Call Samsung this morning. Speak to a supervisor.

Tells me my card was authorised on the 6th when I ordered, than cancelled.

Authorised again on the 13th and that expired.

Authorised again the other day and still got this "new" status which nobody can explain.

Supervisor very apologetic but can't work out what is going on. Says she is going to have to escalate this to her higher manager because there have been a number of "crazy orders" which are still in the preorder phase. Blatantly, this hasn't been shipped out.

Anyway, she said she would call me back "hopefully within the hour". Not that I expect anything. But I'll be calling her back in 61 mins if nothing.

So furious about this. I've spent hours on the phone being fed all kinds of crap from different operators who just seem to have no idea what's going on but don't say that.

Threatened to cancel my order and go to T-Mobile as they do next day shipping but want to just make sure Samsung can't fix this now and get it out on a same day ship so I get it today first. Also because if I order T-Mobile and then decide to send it back, I have to cancel the plan and for long, boring reasons I won't go into, that opens up a world of pain.

[emoji35][emoji35]
[Samsung Galaxy S8+ Guides, News, & Discussion] Sindroid:
Just picked mine up. My god its sexy. What a device.

Thank you for my report.
[Samsung Galaxy S8+ Guides, News, & Discussion] badbradd2:
Nice, what color?
[Samsung Galaxy S8+ Guides, News, & Discussion] cardic:
And today it arrived... ?
[Samsung Galaxy S8+ Guides, News, & Discussion] smooth703:
Went to best buy to get mine and was told they haven't received all of the black models yet ?
[Samsung Galaxy S8+ Guides, News, & Discussion] philliplavelle:
Galaxy S8 &amp; S8+ Waiting Room

My call back never came. And so I phoned them back, waited 1hr 10min to get through to have an operator say "I can't hear you properly sir, so I'm gonna hang up and please call back." I nearly threw the phone out of the window. Went to T-Mobile store and bought one in person then cancelled the Samsung order. Last time I ever order through them. They're useless. Probably mess up the cancellation now too!
[Samsung Galaxy S8+ Guides, News, & Discussion] elliwigy:
if i ordered a vzw s8+ today and expected to ship today with next day delivery does this mean Monday? has anyone heard of it being delivered on a saturday?
[Samsung Galaxy S8+ Guides, News, & Discussion] cpufrost:
My Note 7 came on Saturday via FedEx.

Otherwise it will be Monday.

FedEx home will deliver on Saturdays.
[Samsung Galaxy S8+ Guides, News, & Discussion] elliwigy:
i am hoping so lol i had a nightmare experience.. paid up my bill, accelerated a timer and they refused to upgrade me due to a spending limit? lol so reached out to vzw executives office and they coukd do it but had to wait until it was launched (couldnt do it on a pre order) so called today and order was placed with next day delivery..

supposed to ship today but no tracking yet.. i never ordered over phone/web before but basically they charged the 840$ to my acct then credited it back off and are manually billing me 35$ for 24months lol, so telesales or the store cant do this at all so i have no choice but to wait for it :-/
[Samsung Galaxy S8+ Guides, News, & Discussion] EJerVJerO:
So I hear the $99 bundle sold out glad I got it in time.
[Samsung Galaxy S8+ Guides, News, & Discussion] raw2000j:
Mine shipped already via FedEx
[Samsung Galaxy S8+ Guides, News, & Discussion] elliwigy:
mines coming on monday lol vzw didnt select sat delivery.. just standard overnight lol lame