yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8+ Guides, News, & Discussion] piscesjoey:
Mines is being delivered to my job so no excuse for me to call out & especially after having a 4 day Easter weekend ?
[Samsung Galaxy S8+ Guides, News, & Discussion] xgman:
Best Buy idiots:

Get it by Tue, Apr 25. on my order status. I'll just walk in Friday and then return my online order when it comes. Guess I should have ordered it from Samsung or Verizon.

called them and they gave me a pre-track # so maybe it's just their system that is screwy. We'll see. Hopeful it will deliver tomorrow.
[Samsung Galaxy S8+ Guides, News, & Discussion] Maurylucha:
I have like 30 minutes to make up my mind haha I'm using an HTC desire for now and lemme tell you, you have no idea how bad I've been waiting for this phone LOL
[Samsung Galaxy S8+ Guides, News, & Discussion] RMXO:
Mine from TMO is in transit and arriving today. I'll admit I'm really tempted to stay home today "cough cough" but for so much stuff to do and tons of meetings today.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
Sooooooo... Anyone seen or heard anything regarding their Samsung direct orders? I don't see how they're going to make their deadline with 2 day shipping.
[Samsung Galaxy S8+ Guides, News, & Discussion] daraj:
Mine is being delivered today to my house and Im at work. do we know if UPS requires signature? If correct, then im screwed!
[Samsung Galaxy S8+ Guides, News, & Discussion] bigcid10:
My ass is planted at the front door and I have the ups guys cell phone #
[Samsung Galaxy S8+ Guides, News, & Discussion] cpufrost:
You will probably come home to the dreaded yellow delivery attempt sticker!
[Samsung Galaxy S8+ Guides, News, & Discussion] Maurylucha:
Aaaaaaand I'm staying home lol put a sign out front, called off work, sitting by my door and now to play the waiting game ? what is life? ?
[Samsung Galaxy S8+ Guides, News, & Discussion] xile6:
Never had to sign for any phones. Sometimes i wish i did just incase someone steals the phone. (had a package get stolen before.)

But i have a camera system that i can check from anywhere so im good there.
[Samsung Galaxy S8+ Guides, News, & Discussion] Trina9:
It doesn't say signature required on mine.
[Samsung Galaxy S8+ Guides, News, & Discussion] ekerbuddyeker:
get well soon. For all of us.
[Samsung Galaxy S8+ Guides, News, & Discussion] rahsaanabdul:
Just delivered to the house...can't play until I get home from work though :(:)
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
Anyone who ordered from Samsung direct... You won't be getting your phones today. They're not shipping out until later and the bundles are NOT shipping out with the phone. They're shipping out from a third party so you may or may not have shipping info regarding that later. FML

I just sat through over 45 minutes of a hold to hear this information. I should have just stick with T-Mobile...
[Samsung Galaxy S8+ Guides, News, & Discussion] :
Just ordered my Arctic Silver S8 Plus from Sprint.
[Samsung Galaxy S8+ Guides, News, & Discussion] Maurylucha:
i just cant seem to shake this cough i have, theyre calling it pre flu order virus (ba dum tsss)
[Samsung Galaxy S8+ Guides, News, & Discussion] Phredeee:
That's just wonderful news. I was just getting ready to call to see why my status was still at pre-order and to get a tracking number. Did they give a reason why they are not meeting their commitment of having it delivered on the 20th?
[Samsung Galaxy S8+ Guides, News, & Discussion] androidoholic:
I just spent 30 minutes with them myself. They said that we will get 1 day shipping to get it tomorrow, but I don't believe it. Didn't hear about the bundle not coming. With that I just pre-ordered one for store pickup on Friday from Best Buy. Looks like I'll just return Samsung's when I get it. Nice to get the rewards from Best Buy too, and I couldn't believe they have their full price version at $839.99, they are usually $100 more than the carriers.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
They said they will meet their commitment because shipping today starts day one and delivery tomorrow is day two. They literally sucker all the excitement I had in this launch out in one phone call.

---------- Post added at 03:26 PM ---------- Previous post was at 03:24 PM ----------

You're gonna have to call the carrier once you get your phone shipping info and tell them you're refusing delivery otherwise all delivered packages are subject to a restocking fee. Great customer service, right? I tried to cover all my grounds here.
[Samsung Galaxy S8+ Guides, News, & Discussion] reverepats:
Oyou know, ever since I signed up for UPS My choice, I haven't had to sign for a package, so I believe UPS MyChoice may have something to do either it. Not positive on that. My tracking info also doesn't mention anything about signature needed.

Normally I write a note on both doors, asking them to ring the bell, or call if a signature is required. If not, then leave the box behind the door. Honestly, they never even ring the bell lol. They just leave the box, with the phone, right on my front step. Everytime this happens when having a device shipped.

Any one passing by, that may know what that package is, would have a field day. Not a very secure way to deliver a package, but whatever. I ain't complaining. Rant over...... Sorry lol
[Samsung Galaxy S8+ Guides, News, & Discussion] dansan382:
funny you mention it, im actually on hold now waiting for them to pick up. my order has zero movement. i tried contacting their twitter support but they were zero help. when i told them i'll just cancel the order and buy it in store they said, "sorry you feel that way"... oh lord, i guess they never used that line on their girlfriends or wives, it would never fly.

stuck waiting in a queue to probably hear the exact same thing you guys did. my order shows 2nd day air, no way its getting to me tomorrow if they ship it today. I haven't even been billed correctly, its still a hold on my card.

Edit:

just got off the phone with them, they said my order was "ready to ship" and they are just waiting for it to leave the warehouse. i have zero info in fedex delivery manager so who knows how true that is. she also said they are doing everyones at overnight shipping to meet the 4/20 deadline. I made up some excuse that i was going away and had a friend standing by to accept the package so i really need it to come on the 20th. she seemed understanding and said i should have it then.
[Samsung Galaxy S8+ Guides, News, & Discussion] D_VIN_GADO:
Don't really know if this had been confirmed as of yet but it seems, at least for AT&T and T-Mobile, it is the "U" variant. No G955A or G955T.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
If you wouldn't mind double checking all that I was told I would greatly appreciate it! I want to make sure this wasn't a rep talking out of their ass and is actually facts. I did request a cancellation of my order like you but they said it won't make it in time and my order will ship regardless.j

---------- Post added at 03:40 PM ---------- Previous post was at 03:38 PM ----------

That's only partially correct. The T-Mobile variant is SM-G955UZKATMB. As you can see, the carrier is just​ at the end now.
[Samsung Galaxy S8+ Guides, News, & Discussion] D_VIN_GADO:
Cool
[Samsung Galaxy S8+ Guides, News, & Discussion] dansan382:
i added to my original post but i spoke with them. said everything is going overnight and it should be leaving today. she said my order was ready to ship.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
Did you happen to order the extra $99 bundle as well? The whole reason I ordered from Samsung was so I could get that with the phone. ? Or.. maybe I just took it wrong and that was never their intentions all along.
[Samsung Galaxy S8+ Guides, News, & Discussion] dansan382:
nope, went with the normal stuff.
[Samsung Galaxy S8+ Guides, News, & Discussion] Venom0642:
Just went across the street to usp from my job , look what i have lol!

Running On Samsung Galaxy S7 Edge G935A Wicked Venom Theme
[Samsung Galaxy S8+ Guides, News, & Discussion] xxsanioutlawxx:
^^This.

I honestly don't think I've ever been more disappointed in my life. How is it that we can order directly ​from the manufacturer and get our devices after the carriers have already shipped theirs out? This is ridiculous. I guess *first world problems* but I expect more when forking out $1,000 for a product. End rant?
[Samsung Galaxy S8+ Guides, News, & Discussion] Theojt:
And it's here! Good job AT&T (ordered 4/4/2017)

Arrived with 34% charge...
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
I'm at a point where I don't even want my order from Samsung anymore. Especially when they've made this experience so very unpleasant for me. Besides, if I don't totally love the phone then I'm on the hook for possibly a $150+ restocking fee. I figured the $99 bundle would help me feel more favorable but since there's now a likely chance that I won't get that with the phone, there's absolutely no reason to stick with Samsung. If I go to T-Mobile it's only a $35 restocking fee. Sigh... I screwed up here by trying to go direct. Samsung will NEVER offer the kinds of support or customer service that Apple does. Never.
[Samsung Galaxy S8+ Guides, News, & Discussion] Phredeee:
I read it as the commitment was delivered by the 20th. As long as I have it in my hands tomorrow I don't care if they have to individually ship it by drone they have met the commitment. Sure, early would have been nice, but not part of the deal.

I had this same problem with ATT and the Note 7. They shipped it the day before UPS ground, a 4 day trip + the weekend for me. I cancelled it, returned it unopened to a store after buying an in stock one at a local store on the day of launch. I was hoping Samsung direct would be different.

I'm going to call and wait on hold just to make sure my order number is on the hot list.
[Samsung Galaxy S8+ Guides, News, & Discussion] donguason:
On the Fedex truck for delivery. Verizon
[Samsung Galaxy S8+ Guides, News, & Discussion] bx10r:
Im excited even though i got it for the Mrs, no unlocked bootloader means no use to me.
[Samsung Galaxy S8+ Guides, News, & Discussion] jhun80:
Received an email from Tmobile saying my item has been shipped, I checked the status, still pending. I called CS, they said it's an error or a mistake from their system, and most of the customers have the same issue.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
Never trust T-Mobile CS.
[Samsung Galaxy S8+ Guides, News, & Discussion] ekerbuddyeker:
did you have to sign for it
[Samsung Galaxy S8+ Guides, News, & Discussion] lethalboy:
Phone will be available april 21 at stores? I think i will go to the at&t store early AM and get the s8+
[Samsung Galaxy S8+ Guides, News, & Discussion] simplesid242002:
Got mine a hour ago. No sig req. Fed ex att
[Samsung Galaxy S8+ Guides, News, & Discussion] droidrev71:
I am about to call them again to see what the deal is.. What carrier are they using?
[Samsung Galaxy S8+ Guides, News, & Discussion] edyfrances:
Waiting for mine!

on this afternoon
[Samsung Galaxy S8+ Guides, News, & Discussion] piscesjoey:
The eagle has landed for me ?
[Samsung Galaxy S8+ Guides, News, & Discussion] Theojt:
No, it was marked "Signature not required".
[Samsung Galaxy S8+ Guides, News, & Discussion] androidoholic:
I am going to do that if it ships. I purchased it with my Capital One card which I can lock, I just did that so hopefully if it works correctly they won't be able to charge me, if they can't charge it I assume they will automatically cancel it. We will see. If it does ship I will absolutely refuse delivery. I love the phone and can't wait to have mine, but after this I will never order direct from Samsung again.
[Samsung Galaxy S8+ Guides, News, & Discussion] GreeleyXda:
This is BS, on monday the samsung rep said all orders would he shipped by tuesday. Now theyre saying theyre "trying" to get them out by today.

On top of that i had to reorder on the 7th since they canceled my original order from last month.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
Yep, I will never order direct again. This whole launch as far as ordering direct is sloppy. I don't appreciate having to wait 45 minutes to get a hold of a representative to be told that my order might not be complete at the time of shipping.
[Samsung Galaxy S8+ Guides, News, & Discussion] RMXO:
Sign up for UPS My Choice and ask them to leave at door of a signature is needed.
[Samsung Galaxy S8+ Guides, News, & Discussion] eleazar.gee2021:
I've been on and off the phone with Samsung Direct since Monday about my order status and I've heard different from every rep. Last one I just spoke with has stated that there was a delay in everyone's tracking information but most people who preordered before 12p on 4/17 would have a delivery of 4/20 as promised. Unfortunately those who ordered after 12p would most likely have to wait for a delivery of 4/21. Sucks for me because I ordered @6p 4/17. Bit o was told that the Vr experience was shipping out together from the same warehouse and no 3rd party. So I guess ill just be content with the fact that ill receive everything at the same time.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
So it's really anyone's guess what's actually happening. ?
[Samsung Galaxy S8+ Guides, News, & Discussion] piscesjoey:
Heeeellllloooooo nurse! ?
[Samsung Galaxy S8+ Guides, News, & Discussion] burrzoo:
I just got off the phone with Samsung too. I got similar information. The Service Rep said around 10 times that they were in fact guaranteeing delivery by 4/20/17. The shipping notices should go out by this afternoon. She said they usually go through FedEx but it could be shipped through UPS. Also said that my $99.99 Immersive Bundle doesn't ship in the same box as the phone so it "could" come at the same time but not necessarily. I asked since she said guarantee so many times that if it doesn't arrive tomorrow (and good luck with anything getting here overnight in Montana) will we be

compensated

? She had no information on that...yet. Call back Friday if no S8+ in hand. UGHHHHHHHHHH! Frustrating to say the least
[Samsung Galaxy S8+ Guides, News, & Discussion] Phredeee:
That doesn't always work. It can be over ridden by the shipper. Not saying it is in this case, just that it can be. I use it all the time.
[Samsung Galaxy S8+ Guides, News, & Discussion] eleazar.gee2021:
Yup looks that way..take it with a grain of salt.
[Samsung Galaxy S8+ Guides, News, & Discussion] androidoholic:
So while I was back on the phone with Samsung trying to cancel my order I got a shipping notice from Fedex.....I will have a package delivered tomorrow. I am assuming it is my phone. Still no update in the order status on the Samsung page. Got the notice from Fedex Delivery Manager.
[Samsung Galaxy S8+ Guides, News, & Discussion] Adam182:
Thinking of jumping ship from my HTC 10 myself, initial thoughts of the S8 versus the 10? cheers
[Samsung Galaxy S8+ Guides, News, & Discussion] RiverCity.45:
"Out for delivery" by UPS today. Come early, Brown. Please. ?
[Samsung Galaxy S8+ Guides, News, & Discussion] Phredeee:
Samsung Direct Customer Service:

"Our computer systems can't send out the tracking number emails because they are overloaded"

Really Samsung? I would think you would know where to buy a good system. This is not a surprise for you.

"The incentive bundle will ship separately and may arrive tomorrow or Friday"

"The phone will ship Signature Required"

A problem for me and without a tracking number nothing I can do.

"You will have your phone tomorrow"

We'll see.

Hold time 38 minutes
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
I wish we could all get straight answers on this. I have no doubt we'll get our phones tomorrow but the whole Immersive Bundle thing is getting on my absolute last nerves. Some reps say it ships with the phone, others say it doesn't. There is absolutely no concrete information here whatsoever except that the phone should arrive tomorrow.
[Samsung Galaxy S8+ Guides, News, & Discussion] dansan382:
nothing from samsungs website yet. if it doesn't ship today and i have something showing delivery tomorrow i am cancelling the order and will just walk into a t-mobile store first thing friday morning. my case, screen protector and sd card were just delivered by amazon
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
Wait.. how the hell do we cancel if they can't send us out tracking info?
[Samsung Galaxy S8+ Guides, News, & Discussion] razorhog:
Got mine this morning from UPS. I'm on AT&T. I had to sign for mine. Anybody know how we get our free VR/with controller.
[Samsung Galaxy S8+ Guides, News, & Discussion] droidrev71:
Google Samsung promotions for Galaxy S8
[Samsung Galaxy S8+ Guides, News, & Discussion] RMXO:
did you google Samsung promotion and fill out for the free gift?
[Samsung Galaxy S8+ Guides, News, & Discussion] razorhog:
I will do that right now. Thanks!!
[Samsung Galaxy S8+ Guides, News, & Discussion] androidoholic:
For those of use that ordered directly from Samsung you can go to fedex.com find the track by reference. Your reference number is your order number with a -01 at the end. My S8 that I ordered on the 11th has shipped but my S8+ that I ordered on the 4th still has not shipped.
[Samsung Galaxy S8+ Guides, News, & Discussion] KOLIOSIS:
Follow the links/prompts:

https://promos.samsung.com/infinitelyimmersive#
[Samsung Galaxy S8+ Guides, News, & Discussion] dacre:
Galaxy S8 &amp; S8+ Waiting Room

So my tracking from Samsung now says 4/21. I called and was super polite but firm about how Samsung promised 4/20 and that I would not have ordered through Samsung if they hadn't promised that, and asked what they were going to do to make it right. They said they would escalate the issue. It's a matter of principle. Waiting one more day is not a big deal, but a company should not be allowed to make guarantees and break them without compensating consumers they misled.

If it doesn't arrive 4/20 and we're not compensated for Samsung lying to us, I will definitely be sure to report this to Consumer Protection. We are lied to enough by companies. It's just one day, but the point is Samsung made a promise and is not fulfilling that promise and that is not right.

If you can't deliver a product on 4/20 then you shouldn't advertise that you will.
[Samsung Galaxy S8+ Guides, News, & Discussion] ekerbuddyeker:
mine arrived. No sig required. AT&T. I guess the carriers won this round.
[Samsung Galaxy S8+ Guides, News, & Discussion] Zeebz:
AT&T here. Mine is our for delivery today.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
I wholeheartedly agree with you. I haven't even gotten shipping information at all and I pre-ordered well before the 17th. The more time that passes, the more frustrated I'm becoming with this company.
[Samsung Galaxy S8+ Guides, News, & Discussion] dansan382:
If it comes down to it and they show delivery on the 21st I'll just cancel my order and buy directly from a T-Mobile store on Friday morning
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
That's pretty much my plan now. I've completely given up all hope on dealing with Samsung's crappy customer service.
[Samsung Galaxy S8+ Guides, News, & Discussion] drakulinho:
I get it my s8+ today and i have to say it is just WAW superb!
[Samsung Galaxy S8+ Guides, News, & Discussion] dacre:
Yup, sure, it's just a day late, but that's not the point. Samsung is a huge corporation and we preordered weeks in advance and paid nearly $1000 for this product and they made a guarantee. The carriers are having no shipping problems. What's the deal? The point is it's misleading advertising and a major failure. I wouldn't have ordered through Samsung had I known this, and should be compensated or Samsung should at least face some consequences. It's not okay to mislead and cheat consumers and it's sad that we're complacent enough that probably nothing will be done about this.
[Samsung Galaxy S8+ Guides, News, & Discussion] Trina9:
Got mine!
[Samsung Galaxy S8+ Guides, News, & Discussion] reverepats:
Yep, same here. SPRINT
[Samsung Galaxy S8+ Guides, News, & Discussion] coldconfession13:
Is Verizon s8 branded?
[Samsung Galaxy S8+ Guides, News, & Discussion] uly609:
I ordered my black S8+ from T-Mobile on 4/13.. Switching from AT&T to T-Mobile. UPS says it's out for delivery today. Might have to sneak away from work to go grab it :D
[Samsung Galaxy S8+ Guides, News, & Discussion] jrwingate6:
Galaxy S8 &amp; S8+ Waiting Room

Yup, mine from T-Mobile should be here today as well.

Hopefully I didn't miss them while golfing this morning.
[Samsung Galaxy S8+ Guides, News, & Discussion] TheAnarchist1:
Charm City, eh? Good to know I am not the only T-Mobile customer in the area still watching that UPS tracking screen with bated breath "OUT FOR DELIVERY"

:good:
[Samsung Galaxy S8+ Guides, News, & Discussion] jrwingate6:
Yea, I live just outside of the city up in Baltimore County.
[Samsung Galaxy S8+ Guides, News, & Discussion] blaine07:
Insert profanity here
[Samsung Galaxy S8+ Guides, News, & Discussion] Maurylucha:
Mine has arrived and when I sign into Google it says g955u? To confirm the build number is

G955USQU1AQC9. No tmb or anything with T-Mobile in it
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
Today has been an expletive filled day. :rolleyes:
[Samsung Galaxy S8+ Guides, News, & Discussion] drey4211:
Has anyone who ordered from Samsung Direct receive theirs yet? I understand carriers might be shipping early but I'm curious about Samsung.
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
G955U is the base hardware. Your model is SM-G955UZKATMB. (This has nothing to do with your build.)

---------- Post added at 07:44 PM ---------- Previous post was at 07:44 PM ----------

Nobody...
[Samsung Galaxy S8+ Guides, News, & Discussion] themuffinman:
Received my two sprint orders about an hour ago, this phone is amazing.
[Samsung Galaxy S8+ Guides, News, & Discussion] GreeleyXda:
Fedex hasn't received anything from samsung, not even a label request. Theres no way im getting my phone by friday or monday.
[Samsung Galaxy S8+ Guides, News, & Discussion] simplesid242002:
I just got a otterbox and zagg TG screen protector at best buy, It fits better than any I had for the s7 edge.
[Samsung Galaxy S8+ Guides, News, & Discussion] Josh LaCelle:
Exactly! I am not putting up with it! Samsung is going to take responsibility!
[Samsung Galaxy S8+ Guides, News, & Discussion] jdlorinser:
For those that ordered from Samsung, Check your emails. I just got an email from Samsung with the tracking number and the tracking says that it will arrive tomorrow and they shipped it via FedEx Standard Overnight. I was pissed too but I feel a little better now.
[Samsung Galaxy S8+ Guides, News, & Discussion] jpinks:
HAHAHA Thats BS, I ordered 3/30 and I just got shipping that says 4/21 delivery but it hasnt left Indianapolis yet so I am betting it will be on Saturday when I will be gone for a week. They swore up and down on the 18th that all items would be here on 4/20. Welcome to Brighthouse!!!!
[Samsung Galaxy S8+ Guides, News, & Discussion] calming:
Ahhhhhhhhhh... Just as I pulled into the driveway from work, the UPS guy was leaving my goodies on the porch
[Samsung Galaxy S8+ Guides, News, & Discussion] Greatbape:
Just got my S8+. Ordered 4/17 with T-mobile. Redeemed the $99 infinity bundle on the Samsung website. Just need a case and screen protector now.
[Samsung Galaxy S8+ Guides, News, & Discussion] dansan382:
that is ridiculous.. i ordered mine on the same day and wasn't sure if t-mobile would get it to me so i went with samsung direct. 200% regret that decision. enjoy the phone
[Samsung Galaxy S8+ Guides, News, & Discussion] jonathan3579:
I keep looking and I have nothing. Ugh... Has the site been updated with your tracking info as well?

Wooooow, that's absolutely unacceptable.

---------- Post added at 02:17 PM ---------- Previous post was at 02:16 PM ----------

Yup... I am getting more and more pissed as the day drags on.