[Moto E Q&A, Help & Troubleshooting] kaldui:
Hello,

May I first apologize for my english : non-native speaker, some erratic grammar might happen.

Si un francophone passe ici, ce sera bien plus facile pour moi ;)

I'm NOT skilled in android fix, so be patient and please forgive if i ask you more precision to understand what you say !

I own a Motorola E, 1st Gen, since feb.2015.

Legal warranty void six weeks ago...

No root, no boot, no custom rom.

Kitkat 4.4 (or maybe 4.4.2, can't remember)

It's an XT-1022

In the last weeks, a trouble appeared : i could neither listen or speak to my interlocutor, but by pluging in a wire headset or putting the phone on speaker (the one you shan't but still use while driving). The normal "phone pressed against the ear" did not worked anymore.

The first times, a simple reboot was all it needed to go back to normal.

Since a few days, reboot have no effect.

After an extend search on the internet, i found a solution for the Moto G (2nd gen) that appeared to work perfectly.

Going from Dalvik to ART, which i did friday (march 10th).

1st reboot, upgrading 150 apps => Several error messages stated that XXX app has stopped. Then "com.android.systemui" has stop, and i cannot validate the prompt : once I click "OK", it comes back before i could even read the next error message. I can't do anything with the phone. ==> Reboot by long hold on POWER

2nd reboot, upgrading 39 apps => Several messages again, com.android.systemui again ==> Reboot by long hold on POWER

3rd reboot, the same

4th reboot, upgrading 29 apps

5th reboot, the same

6th reboot, the same

7th reboot, upgrading 28 apps.

xxth reboot, the same ...

Yesterday, after a day's rest and no manipulation, count on upgrading application dropped to 27. By repetivly pressing "ok" and 'report" when avalaible, i somehow managed to get as far as parameters menu. Can't scoll in the microscopic time given between two prompt. However, -> The phone seems to receive calls (it ringed) but not to show the screen (caller ID, accepting the call, etc.) -> Afterward, the led flashed again.

The android buttons (back, home, active application list) doesn't show up.

And here i'm stuck !

What i tried :

A coffee. Did nothing to the phone, but improved my optimism

Shut it down, let it rest, power it

Fully charge it

Make it reboot by a long hold on power button while it was "upgrading 28 apps".

Pluging it to the computer, to see if it did anything (it didn't)

Making loud assumption on the engineer's mother honour and weight.

Go to recovery mode, and let it boot (if i understand well, it's just a normal boot for long inactivity)

Go to recovery mode, and wipe cache partition

Asking Motorola Tech Support => Factory reset. Haven't done it yet, as i've no data back-up and hope there is a less hansbringtheflammenwerfer method.

Tried to do this : android.stackexchange.com/questions/81411/moto-e-is-not-switching-on-after-changing-runtime-to-art?noredirect=1&lq=1" => I made it up to the 5th step ; but 6th don't work "Not recognized as a command or program" I tried the shell on E:\Programmes\AndroidSDK and E:\AndroidSDK\platform-tools. Neither works. Unfortunately, i don't know if USB debug is enabled so it might explain why it doesn't worked.

Boot into safemode, with and without the SDcard.

What should i do now ?

Thanks a lot,

Kaldui.

PS. I first posted in Motorola boards, no answer, then in Android Entousiasts, no answer, so i try another time with you ... hopefully ...