[X Style (Pure) General] Sagar_1401:
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Subject

No Volte for moto x style XT1572

Response By Email (PRAJITH) (07/03/2017 08.30 PM)

Customer reference: 170305-007554

Dear Sagar,

Greetings of the day!

Thank you for contacting Motorola.

As per your email, I certainly understand your concern, sorry for the inconvenience caused.

Thank you for your valuable feedback, We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our concerned team.

We will forward this feedback to our production team and they will work on this and will implement this in future.

I am sorry to inform you that as if now volte is not yet released for X style and your device is not eligible for Nougat update. However we would recommend you to keep checking our website for further information.

Customer By Email (Sagar kuvar) (06/03/2017 11.30 PM)

no this is not proper answer to my question.. what is the reason that the update still haven't come? well as per my information i know what Snapdragon 808 hexacore do support volte band for rjio all you need to do is just push an update for it... you guys have locked it pls satisfy your customer and make them happy

all we need is volte update for now.. and i even would like to know about nougat update! is it may? or more late? pls share this information and i assure i won't reveal this information!

On

05-Mar-2017 5:14 PM, "Motorola India" motoinfo_in@mailwc.custhelp.com wrote:

Response By Email (ASEEF) (06/03/2017 11.13 PM)

Dear Sagar,

Thank you for contacting Motorola.

We would like to know whether you are satisfied with information provided in previous email.Kindly let us know the same so that we can assist you accordingly.

For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).

We appreciate your patience and value your business.

Regards,

Aseef Ahamed

Motorola India

Response By Email (ASEEF) (05/03/2017 10.44 PM)

Customer Reference: 170305-007554

Dear Sagar,

Thank you for contacting Motorola.

As per your mail, we understand that you want VoLTE patch update for Moto X Style device.

We apologize for the inconvenience caused and please be assured that we will assist you to get the issue resolved.

We regret to inform you that, we have not rolled patch update for Moto X Style device. When it will release will get a notification on your device. However, we will share your feedback with our production team. We request you to kindly visit our official website: www.motorola.in for more information.

For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).

We appreciate your patience and value your business.

Regards,

Aseef Ahamed

Motorola India

Customer By Web (Sagar kuvar) (05/03/2017 10.03 PM)

I'm from India and I'm very angry that you haven't unlocked volte for moto x style.. rjio is famous in India and still u haven't given update for volte patch... pls give out a new update for volte patch for rjio support...

Question Reference # 170305-007554

Date Created: 05/03/2017 10.03 PM

Date Last Updated: 07/03/2017 08.30 PM

Status: Waiting on Customer

ps : sorry for long conversation but this is reality