[Samsung Galaxy S7 Edge Guides, News, & Discussion] jdfjunk:
Looks like FM radio in a few weeks for 935U. Chat below:

March 4th Correspondence with Samsung CHAT

You are now chatting with 'Mounika C'. The reference number for this chat is XXXXXXXXXX.

Mounika C: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

jdfjunk: hi, i actually have a question about the 935U samsung edge. first are u a robot or a human

Mounika C: Sure, Jdfjunk. Please go ahead with your question.

Mounika C: Well, I am not a robot.

jdfjunk: how many toes do u have?

jdfjunk: i have to ask cause robots would not know lol

jdfjunk: btw that is not my question

jdfjunk: it is about the 935u

Mounika C: Alright!

jdfjunk: well i posted this today to samsung website:

jdfjunk: Pertains to Samsung 935U s7 edge as well as Note 4 and Note 2. Samsung is presenting the same models of phone with the same specification to consumers but giving different functions based on the carrier or unlock variants. People assume that these phones of the same model number should have the same functionality. In this case, there are many features and updates such as FM radio on the 935U that are not available but available on other carriers. This is a form of misrepresentation as it is not advertised as such. There is no reason for a consumer to understand these differences as Samsung has not provided any indication in their advertising or specifications that certain features have been disabled. This is a form of misrepresentation of product functionality as it relates to hardware that is the same but access has been selectively allowed in other variants while disabled in others. The responsibility is on Samsung as they are the suppliers and advertisers of the given product to point out differences of the capabilites of their product variants and deviation from such would be considered a form of misrepresentation. In this case, Samsung should provide updates as well as FM capabilities to the 935U and adapt their advertising practices going forward.

Mounika C: Please give me a few minutes while I review the information for you.

Mounika C: I appreciate your time and patience.

Mounika C: I have reviewed the information for you.

Mounika C: Firstly I should inform you that Samsung will manufactures the phones and hand over them to carrier.

Mounika C: From one carrier to other carrier the features may differ.

jdfjunk: I understand the process

jdfjunk: The 935U is not handed to a carrier but is managed by Samsung iteslef

jdfjunk: itself

Mounika C: As the carriers are directly selling the phones to you.

jdfjunk: This is not purchased by a carrier

Mounika C: Yes, it is an unlocked version.

jdfjunk: Samsung manages the 935U

jdfjunk: Not a carrier

Mounika C: Yes, you're right.

jdfjunk: Therefore, the updates/releases are the responsibility of Samsung which is why I am speaking to you.

Mounika C: Yes, it is the responsibility of the Samsung itself for the unlocked versions.

jdfjunk: OK. So please provide me information as it relates to the FM capabilities of the 935U.

Mounika C: Sure, Jdfjunk.

Mounika C: I should inform that as of now, FM capabilities are not available for US model phones.

jdfjunk: That is incorrect

jdfjunk: Other U.S. variants of the Edge s7 935 have FM capabilities

Mounika C: Yes Jdfjunk, I do agree with you.

Mounika C: The carrier versions have come up with the FM capabilities in the latest update to unlock the FM on the phone.

jdfjunk: The FM capabilities are available in some U.S. 935 variants

jdfjunk: Thus, the FM capabilities are unequally distributed across the U.S. 935 variants

Mounika C: However the exact information regarding the updates of the unlocked phones are not yet announced by Samsung.

jdfjunk: But the hardware is the same

Mounika C: I am very positive that they will include the feature on the phone.

Mounika C: I will report this from my end to the dedicated team also.

jdfjunk: At a minimum, Samsung should provide access to this hardware promptly. What is the timing?

Mounika C: It will be released very soon, however the exact date is not yet announced as it is released in batches.

jdfjunk: Very soon? is that days or weeks or months or years?

Mounika C: It will be released within few weeks as it is already released with the carrier versions.

Mounika C: In this case, I will help you with the contact of the Voice team with you.

jdfjunk: What is the Voice team?

Mounika C: Once you contact them, they have the access to contact the development team and help you with the approximate date of release.

Mounika C: As we deals with the technical troubleshooting of the phone, we have limited access to contact the development team.

Mounika C: They are the team reached over the phone and have the access to different teams.

Mounika C: Shall I share the contact with you?

jdfjunk: yes please

Mounika C: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).

Mounika C: The number is toll free.

jdfjunk: I would also like an email address.

Mounika C: Sure, I will help you with the email also.

Mounika C: http://https://contactus.samsung.co...rmmail/mail/MailQuestionProduct.jsp?SITE_ID=1

Mounika C: https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=1

Mounika C: You can reach them over the above link also.

Mounika C: If there was an option to contact them from my end, I will be the first one to do it for you.

jdfjunk: There is also no way to select 935U from any of the product selections on this website or on the links you sent me. Can they add the 935 U to the list

jdfjunk: it only shows by carrier

Mounika C: Yes Jdfjunk, you can report them regarding this issue also.

Mounika C: I will report from my end also, so that they can add the model on the links.