yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] X12321:
Thanks for posting your opinion. I'm not up on most of the things you talked about like roms, mods kernels, etc. I'm a fairly basic user. Don't really know what I'm missing out on being able to do these things. I just want my phone to work the way it's supposed to. At its core, the battery should work correctly and not drain excessively fast and shut off at 15%. Since this has been happening to thousands of Nexus 6P owners, I would have expected Google to stand behind their phone and support their customers. In my case, and in thousands of other cases, they haven't.

You mentioned getting a good phone like the OnePlus 3T or Pixel. Last year, the Nexus 6P was considered by many to be the best Android phone. Even if that's no longer the case, it should still work well and correctly. If it doesn't, and it's the fault of Google's OS updates, they should stand behind their customers and do the right thing. They haven't. As for the Pixel, it seems to have the same issues as the Nexus 6P https://code.google.com/p/android/issues/detail?id=230806

Ironically, many of the arguments you make against Apple are the exact same issues that I'm experiencing with Google. My device slowed down considerably, my battery shut off at 15%, it seemed like this happened right as the Pixel came out, my warranty through Huawei is almost up and Google straight up told me if I experience these same issues as a result of downloading 7.1.1, I'm screwed, as they won't help me.

I understand this is an Android forum and everyone is going to be very passionate about supporting Android and crapping on Apple. I totally understand that. It's like talking politics. People are always passionate about the side they believe in and rip the other side. In my case, I'm not partial or emotionally attached to either company. I'm simply venting about my very disappointing experience with Google.

My main point about considering Apple was that at least they have a store I could go into if I experience issues and speak to somebody in person. I feel that gives customers a better chance of getting a fair resolution compared to packaging your phone up, sending it away for up to two weeks, only to get it back with the possibility of it not being repaired or having similar issues. I was without my device for 2 months until I finally got a new replacement. That's just unacceptable.
[Nexus 6P General] X12321:
Thanks for your input and experience. Sounds like your experience with Apple is as bad as mine was with Google. I just feel I'd have a better shot having an issue resolved speaking with somebody face to face, then on the phone.

I agree with you that Huawei has some pretty subpar customer service. Talk about making customers jump through hoops just to get an RMA, only to have to wait weeks, and in my case two months, before finally getting a new device that works.
[Nexus 6P General] X12321:
I've never had a phone where it shut off before the battery ran all the way down to 0%. Never experienced an early shutdown before my Nexus 6P.
[Nexus 6P General] DEVILOPS 007:
Yeah, I get your point and appreciate it and yes it is with Google. Apple do have many problems with their phones similar to Google. If you want to try a new phone then I would highly recommend the oneplus 3t as that is using oxygen os and has no problems like Google. So the modding community is very active a D yes I agree you are missing out on a lot if you have an android device and aren't modding it. That's basically the whole point of Xda. If you have to then get an iPhone but I really think that should be a last resort. They are still really behind other phones. The OnePlus 3t has no problems I think and has a great battery and charges in only 30 minutes from zero to a hundred percent unlike apples 2 hour charge. There are so many other reasons to stick with android. I recommend simply go ogling about it and downloading an app called Mr Phone and you'll see from the specs how inferior the iphone is compared to the majority of devices. And yes with android devices there aren't really shops like apples to help people in person but that's because the majority of Android phones don't have as many problems as apples phones. Just dp a bit research before you make any hasty decisions:)

---------- Post added at 01:29 PM ---------- Previous post was at 01:26 PM ----------

https://www.google.co.uk/amp/www.androidauthority.com
[Nexus 6P General] Jammol:
To the OP:

I am currently experiencing the shutdown issue. This is my 6th RMA I will be sending in once the replacement arrives via FedEx today. I purchased my 6P through Project Fi and I am stuck with either the 6P, 5X, or the new Pixel devices. It does suck that I have experienced the battery issue but the Project Fi section of Google has been fantastic and simply send me out another 6P without question.

I used to be a huge Apple guy, and in some ways I still am. I've own every iPhone up to the iPhone 5. I experienced the same type of battery shutdown issues and a host of others. The sad thing was that even though I had Apple Care (4 and 4S), I had to purchase a new device as they didn't cover the issues under Apple Care. It sucked really bad and that sparked me coming over to Android. I didn't start with Google directly though so I had Samsung phones, Sony, LG, and even at one point a cheap chinese knockoff.

Yes it sucks that this issue with the 6P is happening, but you can at least go to other Android devices that aren't, unless you're using Project Fi, then you'll just be crippled to just T-Mobile service on Fi. You can go to Apple if you want, and the experience might be good, but remember how much more you will be spending for less.

The only reason I stuck it out with Apple for so long was because I got a refund from my place of employment for half of the cost of the device because I used it for work as well as personal.
[Nexus 6P General] drew_t:
Let me say why my next phone will be an iPhone too.

1. Zero problems!

Apple phones are built to last and if there ever are are any problems with their phones they are quick to release updates and make replacement programs straight away for easy fixes. (Unlike what happened here, simply disgusting)

2. Best Operating System

Their operating system is the same on any iPhone. Google didnt update their nexus 6p with everything the pixel had and I understand we're getting finger sensing things but still its just not the same. Were still missing pixel launcher, blue accent and other things. iOS also just looks nicer in my opinion. I know you can customize with android but stock android just cant compare to the looks and animations of iOS.

3. iMessage, handoff, and more

When allo first released I thought that would be the iMessage killer but it turns out to be yet another social app majority of people don't use. iMessage is the perfect messaging app. It has a desktop client fully encrypted and oh it includes SMS!

Handoff and syncing of things across all devices is another thing android just cant compare to.

I don't care what anyone says iOS is better in my opinion.
[Nexus 6P General] Kungencortes:
u mad bro?
[Nexus 6P General] cswann1:
Everyone is entitled to his/her opinion...but why express yours here? Pretty much everyone here has the opposite opinion. Are you tolling, or trying to convert us?

To the OP... I tend to agree with the suggestion to move to a 3T or other phone. I know you feel like that would be giving up and letting google cheat you...but sometimes its the best way to get to where you want to be. Im not an Apple hater by any means. They make a premium product (although Macbooks arent what they used to be from a build quality standpoint) that millions are happy with. I just dont ever want to "mary" a coorporate giant, which is kind of what you do when you buy their products. I like the freedom of the Android platform.
[Nexus 6P General] drew_t:
Yes I am pretty mad bro!

My phone is dying on me everyday and living in Canada where its always cold makes it even worse.
[Nexus 6P General] X12321:
Thanks for taking the time to share your experience. For all the freedom that Android supposedly has over Apple, it doesn't seem to be the case when I read stories like this. You said that you're stuck with only having access to a couple of phones. That's fine, I could live with a limited choice of devices as long as the devices work as intended. If they become damaged due to an OS update, I expect a reasonable resolution. I expect my device to be repaired or replaced. Google takes no responsibility and told me flat-out they will do neither.

With all due respect, I am astounded that you feel Google has been fantastic simply because they send you RMA after RMA. How is it fantastic to have to unpackage 6 devices, use them, discover that they don't work correctly or have problems, contact Google 6 times, explain that your device still has issues, have to go through the phone protocol of trying to troubleshoot the device which takes 30 minutes or longer, finally get approved for another RMA, package 6 devices, print 6 RMA return shipping labels, take them to the post office, and continue this process over and over? How is it fantastic that Google can't even send you a device that works as intended? I can't believe what I'm reading and replying to. You've been experiencing the shutdown issue with SIX Nexus 6P devices, and it continues.

As I mentioned I'm not an Android or an Apple guy. I just find it astounding when I read about people bashing Apple and their issues, recommending that I steer clear of them because they have the worst everything, and then read about customer experiences with Google like yours. Not to mention my own.
[Nexus 6P General] Jammol:
I never said Google was fantastic. I said the Project Fi section of Google is fantastic. They have nothing to do with software. Android division is at fault if it is a software issue. I do not have to go through troubleshooting.

Why are you even getting up in arms over an opinion post? You're replying like I said to you that Google is your Savior and apple is the devil.

I'm not even telling you to stay with Google. I simply told you what my experience was with Apple, and what it currently is with Project Fi. And if you actually read and understood my post, you'll see getting an RMA is way better than having to buy a new phone.

Sell your 6P, it'll solve your problem. Moving to Apple won't though. But then again, your experience might end up being better.
[Nexus 6P General] Kungencortes:
My Z3+ is worse i can browse google chrome, heating=cooked eggs for real.
[Nexus 6P General] galaxys:
This thread seems to have run it's course...
[Nexus 6P General] opz187:
I heard crying and sitting on an iPhone vertically helped. it must be vertical and deep inside you though. then your 6p will stop shutting down. let us know!
[Nexus 6P General] v12xke:
Yes, thread needs to be closed. LOL. [MENTION=5780428]X12321[/MENTION] - kthxbye. From some reports it's better to put it in the freezer prior to insertion.
[Nexus 6P General] drew_t:
Finally a real solution! Why didn't google think of that?

Thanks works great now.
[Nexus 6P General] Bluemgt06:
Apple has the same shutoff issue, just no one talks about it and it is totally random. At least you know you're dead at 15%. The iPhone might power of at 20% one day, 80% the next and so on. I see this all the time and it is due to a bad power regulator that has had issues since the iPhone 5 and iOS 10 has made it worse.
[Nexus 6P General] X12321:
I apologize if you felt the tone of my text was overreacting, and if I felt like I thought you were implying that Google was perfect. I understood what you were saying and I do appreciate your suggestions. I was just extremely surprised that you had to have your device RMA'd 6 times.

I agree that an RMA should be better than having to buy a new device. But if you factor in the time spent doing all the things required to return each RMA (receive the device, unpackage it, use it, find out there is something wrong with it, contact Google, get the RMA shipping label, package it, take it back to the post office) in addition to being without your phone for around two weeks per RMA (which and your case would be around 12 weeks / 3 months), many people might argue that they'd rather just buy a new phone that works, and if it has problems, be able to take it to a local store and get a resolution the same day.

I'm definitely selling my Nexus 6P. If I do end up trying Apple and it ends up being a better decision then yes my problem will be solved. If not, I'll go from there. Thanks again for your experience, feedback, and replies.
[Nexus 6P General] znel52:
Bye Felicia! Go over to Crapple the land of sunshine and gumdrops. I'm sure you will never have one single issue with your phone. Did you come here looking for sympathy or something? smh
[Nexus 6P General] Balino:
In my opinion,

Android is far better than iOS !

But Google is far worse than apple at handling customers and problems.

That's all.
[Nexus 6P General] Jammol:
It's alright. There are some misunderstandings in your post though. This reply is just to clarify some things for you.

Though it is annoying, it still isn't as bad as having to buy a new device. Project Fi's RMA works like this:

Issue is experienced, contact Fi

Troubleshooting steps. (I don't have to do this part because they see that I've had this issue and it's now a commonly dealt with issue they are seeing now, so the troubleshooting steps are skipped)

RMA phone gets sent to me overnight (typically get it in two days because I normally contact them at end of day when I have an issue)

Get device, 14 days to return my busted one( I have UPS, FedEx, and USPS pickups where I work. Project Fi notifies them of my device for pickup after they receive a confirmation email from me that I have received the new device)

My busted device gets picked up by one of the 3 carriers.

That is what my Project Fi experience is every single time. Not everyone's is like this as I have read in other threads. I am always courteous to them because everyone has a job and things break, even if it's something like this. Added onto to the RMA, I sometimes get a $10 discount on my phone bill! That's the sweet part for me. The Project Fi team goes a long way to try and remedy the situation the best they can.

Because of this issue being reported more and more when it comes to Fi users, they are contemplating implementing a Lemon type clause like other carriers do, where you'll get a different model device. With my last RMA, they escalated the ticket, and I am awaiting word back on if they will be sending me a Pixel XL or not. The Nexus 6P they just sent me is brand spanking new and sealed in it's original box. It has a manufacture date of September of last year.

Yes the shutdown thing sucks but at least Project Fi is easing the blow and irritation of it. I'll say this, people only notice the things that we do wrong, and never the things that we do right. I say this because at first, I was really irate and ready to leave Project Fi and quite Google's Nexus/Pixel line for good. My wife said that phrase to me and it made me realize, that yes this sucks, but this one issue isn't the worse that could happen when it comes to a smartphone having bugs. At least it's not the Note 7 that was exploding/combusting/whatever. That to me is worse because homes could be burnt, and I think I remember reading that someone's car got lit up because of the phone.

We don't know for sure if this shutdown issue is being worked on or not, but there was a open Android ticket on the issue or it still is.

Whatever your decision is, I hope that you find a device/company that doesn't screw up at providing what you need.
[Nexus 6P General] rchtk:
While I can understand people owning Samsung phones haven't got a clue why they bought their device, I had expected Nexus buyers to be more power users, be rather experienced with Android and actually know why they bought the device. I was wrong :D Between changing manufacturer and changing OS there is a gap. I've seen so many users owning iPhones and experiencing problems and limitations to know I will never ever buy an iPhone not even keep it as a gift.

Now regarding the original post, nobody has correlated the battery decalibration to OS update, rather the opposite. Also a simple Google search will show you that a lot of iPhone users experience the same problem. Finally if you want to compare services, also compare device price...
[Nexus 6P General] drew_t:
I' just want to point out that there has never been an amount this large of faulty iPhone batteries that Apple chose to ignore.

Almost every user updating to 7.1 is noticing this issue.

Don't mean to sound like an Apple fanboy but if this were Apple they would not ignore it.

Take the iPhone 6s battery replacement program for example : https://www.apple.com/support/iphone6s-unexpectedshutdown/
[Nexus 6P General] rchtk:
Be factual, bring real numbers for Nexus vs iPhones. Well.. you can't as you never hear about the millions happy users.

Regarding the Apple program just check by yourself in forums and you will see that people not eligible for the replacement are also affected.

I'm not judging anyone as fanboy. I'm neither an Android fan for some decisions Google took. Some people prefer iPhones but that's definitely not my case and I know exactly why. Others do. I was simply slightly surprised from nexus users (who bought the device for it's openess, can't be for it's performance specs) that they are now switching to closed jailed system.
[Nexus 6P General] Jammol:
There is a support ticket open for the Nexus issue as well as Google and Huawei replacing devices outside of their warranty period. And just so you know, every manufacturer of anything that has a problem will always say "small number." It's a PR move. Even Samsung did it concerning the exploding Note 7 devices, yet sent out an update to disable every single Note 7 device and recall all of them just 4 days later after stating it was only a "small number."
[Nexus 6P General] drew_t:
From what I understand if I send them my nexus they will return it with a downgraded OS so they aren't fixing the problem.
[Nexus 6P General] Jammol:
Who did you purchase the device from?
[Nexus 6P General] drew_t:
My carrier, Rogers
[Nexus 6P General] Jammol:
And they won't warranty you? Not sure how Canadian(?) carriers run but here on the south side of you(?), the carrier's warranty devices for up to a year. If it keeps happening, they Lemon Law the device and send you a different model/manufacturer.
[Nexus 6P General] drew_t:
Ya... my warranty expired end of December just after that update :(
[Nexus 6P General] X12321:
Thank you for all the clarification, I appreciate you taking the time. No question that nothing is as bad and especially dangerous as the Note 7 exploding battery issue, but this whole issue is still a huge disappointment, particularly the way Google has handled it. Or, more accurately, ignored it, and straight up told me they won't do a thing for me if downloading 7.1.1 ruins my device.

Would you mind clarifying what the issue was on all 6 of your RMA's? Was it the same issue over and over? Did every RMA device suffer excessively fast battery drain and random shut offs? If so, it's unbelievable. You would think that the repair department would test these devices to make sure that the device works properly before sending it back to the customer.

Thanks again for all of your valuable input and well wishes.
[Nexus 6P General] X12321:
I bought my Nexus 6P because it has almost everything I want on my wishlist. Large 5.7 inch screen, great screen with AMOLED Quad HD, great camera, dual front-facing speakers, top-of-the-line processor (at the time), and competitively priced. Some of these features are not even available on the name brand top-of-the-line Flag ships which cost even more.

You're right when you say nobody has correlated the battery decalibration to OS update. Unfortunately, the reason is because no one wants to take responsibility. I've spoken to both companies. Huawei blames Google. Google blames Huawei.

The thing is, in this case, it's not difficult to figure out who is at fault. When the Nexus 6P came out, it came installed with 6.0. There were no reports of any widespread issues having to do with fast battery drain and random shut offs with 15% or more battery life remaining. As soon as 7.0 was released, the reports of these issues began pouring in. And they haven't stopped over 4 months later.

Before 7.0, Nexus 6P owners talked about how fantastic their device was. Many, including myself, said it's the best device they have ever had. Immediately after 7.0 was released and Nexus 6P owners installed it, the Nexus 6P turned into the worst device they have ever had. Nothing is worse then not being able to rely on your phone because it can randomly shut off at any time without warning.
[Nexus 6P General] X12321:
Exactly right.
[Nexus 6P General] Jammol:
No problem. That is weird that they gave you that answer and quite frankly disturbing.

Unfortunately all of my RMA devices have been because of the random shut off issue. Starting at RMA 4, I have been downgrading them to 6.0.3 (latest MM?) to try and avoid the shutdown issue just in case the device had never had that issue. The only reason I do that is because it never happened to me originally until I had upgraded to 7.1 and it first happened on my original device. Ever since then I've trying to test to see if it really does happen on MM even without upgrading to N, but no such luck.

My last one came with 7.1.1 on it. Turned it on, downgraded to MM and went through setup. Got done, put phone down, relaxed with wife. Picked up device to go to bed, dead phone. Requested another next day and that's what I'm using right now. Every single one has shut off no matter what OS version they are on.

This latest one I got yesterday is brand spanking new. Got manager override to get it sent out because the previous one I mentioned above shut off 4 times the day I requested this one. So far it's on MM and no issues as yet but it's only been a day. No root, no unlocked bootloader and battery is awesome. Got 5 hours sot today and it was off the charger since 3am. Just charged it up an hour or so ago and it probably won't go back on for the rest of the night.
[Nexus 6P General] X12321:
Perfectly stated. We'll never know exact numbers because Google would never want to make them known. Much better for the company's reputation to have the public think it's a very small number or percentage. More specifically, and even worse, Google won't even acknowledge that they are at fault. In contrast, Samsung acknowledged their fault with the Note 7, took measures to make it right with their customers by making sure each customer got a new replacement device, and are taking steps to correct it going forward. Google could learn a thing or two from Samsung on how to handle situations in which they are, at the very least, somewhat at fault.
[Nexus 6P General] X12321:
You are correct. They aren't fixing the problem. The refurb I got back from Huawei which had the same problems came with 7.0. The new device I got back from Huawei came with 6.0 which has no problems.
[Nexus 6P General] X12321:
Yes, disturbing and very disappointing.

Looks like you're in the exact same situation as me. I experienced exactly what you did. For whatever reason, once the phone is upgraded to 7.0, even flashing back to 6.0 doesn't fix the issue. I've read countless posts on various threads stating this.

I'm willing to bet that your new device with 6.0 installed, having never been updated to 7.0, will work flawlessly. As I mentioned, you're in the same situation as me, having to make a decision on whether or not to upgrade your device to 7.1.1.

If you decide to install 7.1.1, please post if you experience continued random shutdown issues or excessively fast battery drain, or if all is good. Thank you.