yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] Flying Kiwi:
Whats that saying about the squeaky wheel? Just because they're expressive here, it doesn't mean HTC don't hear from them.
[Tilt, TyTN II, MDA Vario III General] kml.krk:
That was a good day!! I check htcclassaction every day since june 22 for updates!!
[Tilt, TyTN II, MDA Vario III General] PsiDOC:
... Or is it like the one that turns round and bites you on the ass?

Yea of little faith. Go ahead and spend you $$$'s on a new phone. Then begone with your doubing ways! Only to repent when the fruit is born and plentiful.

On a serious note... don't think they're gonna turn up? Buy a new phone and... Bye! Here's your party bag, thanks for coming. You post has added absolutely nothing to this thread just from more irrelevant crap to read through.

Please until you have something intelligent and / or proactive to post just leave the keyboard alone.

Psi
[Tilt, TyTN II, MDA Vario III General] NuShrike:
Remember the Apple II? Remember the Newton? Remember Palm?

Don't hang on if you can move on and save yourself some time and sanity.
[Tilt, TyTN II, MDA Vario III General] XMutantX:
Htcclassaction Site Update

Hey, just wanted to throw out there, especially for all of those that have been loud and obnoxious, that there is an update on the class action site of our beloved kaiser running D3D.

So, a little patience and tolerance of eachother in the meanwhile may just put us through to the good life of video drivers.
[Tilt, TyTN II, MDA Vario III General] storino03:
I honestly don't see anything coming from those who have other devices like the HTC Touch or Mogul. Congrats to the Kaiser users though

--James
[Tilt, TyTN II, MDA Vario III General] neilson:
storino, how can you say that? MSM7500 shares a lot with MSM7200(CDMA vs. GSM) and by that token I can't imagine it'd be that difficult to make the migration happen. We'll likely just have to wait weeks, that's all.
[Tilt, TyTN II, MDA Vario III General] adem_7:
Completely off topic

I know this is very, very old news but this site http://en.wikipedia.org/wiki/HTC_TyTN_II has excellent coverage of the issue. Moreover, there is also info on the driver updates and developments, mentioning xda-developers, too. Just amazing, wanted to share it here. I don't if this is due to the publicity given by the great people here or their effectiveness in keeping up to date with everything.

Sorry everyone, just thought it's amazing really and wanted to share.
[Tilt, TyTN II, MDA Vario III General] storino03:
Now that the HTC Diamond and Touch Pro are pretty much released in the US (Sprint), 3D Acceleration is finally upon us. I'm probably going to get the Touch Pro and just forgo my HTC Touch as being another last-generation device with limited functionality.

--James
[Tilt, TyTN II, MDA Vario III General] januszgorlewski:
After all if i would have addresses of video memory to which driver should corespond and msm 72k sheet(saw it somewhere here and i am lazy to use search button) i might be able to start some development(i am a kaiser owner looking for better display quality)

anyone here with some thoughts?
[Tilt, TyTN II, MDA Vario III General] denco7:
It is a hardware issue, not a software issue. The drivers have been manipulated as far as the hardware will go. It is what it is.

You will notice that all these posts are from 2008, when people still thought that this could be improved.
[Tilt, TyTN II, MDA Vario III General] mikeeey:
actually this is probably a better example, since u can actually see it lag when touched:

http://www.youtube.com/watch?v=8Vn6DAq5q6M

however the lag isnt as bad on this video. like i said, try watching a video in tcpmp and scrolling the volume at the same time. or just touch a part of the screen and kepe it there.
[Tilt, TyTN II, MDA Vario III General] ahson:
opera mini

Does this lack of driver support also affect the use of opera mini and opera mobile. More specifically the grab and scroll part of it.
[Tilt, TyTN II, MDA Vario III General] Chainfire:
I agree here. It doesn't matter to CoreCodec much if we can have this. Still it depends on their niceness, guess that's alright if you say so. Besides, if some of us put some real effort into this I'm sure we'd figure it out as well - I for one have not even looked at it in-depth yet.

Nevertheless, and this is just for funsies, I sent somebody to CES to Wowbagger them :)
[Tilt, TyTN II, MDA Vario III General] ladytoast:
Don't know about that but it certainly affects internet explorer. Try viewing this forum using that browser on the Kaiser - almost unbearable.
[Tilt, TyTN II, MDA Vario III General] redsrule2500:
yes its all glitchy and not smooth!

HTC NEEDS TO STEP UP!!
[Tilt, TyTN II, MDA Vario III General] cproaudio:
Where's Corecodec located in the 2008 CES? tomorrow is the last day and I'd like to stop by.
[Tilt, TyTN II, MDA Vario III General] redsrule2500:
I didn't think they were actually there as a booth?
[Tilt, TyTN II, MDA Vario III General] cproaudio:
from http://xdaforums.com/showpost.php?p=1799141&postcount=34 plus corecodec also showcased the coreplayer for the iphone at CES http://justanotheriphoneblog.com/wordpress/2008/01/07/coreplayer-on-iphone-demo-at-ces/ so I dont think Corecodec guys are running around the CES halls holding an iphone running coreplayer grabbing people to show them the iphone. They may not have a booth at CES but I'm sure they're at the CES in some other major company's booth showing off their product. I just found out that HTC is at Microsoft booth. HTC is nowhere to be found in any of the CES directory.

Edit: I'm googling like crazy to find where they're located but so far nothing. The only way to know is someone whose been to their booth to report back. It's funny that they keep posting that they're at the CES but doesnt tell people WHERE at CES especially if they're unlisted.
[Tilt, TyTN II, MDA Vario III General] fisha21:
Keeping a low profile, eh? Did anyone who went manage to get to the HTC guys at the Microsoft booth and ask them about any of the ongoing issues with the TyTN and (lack of) customer support? I would pop along myself if it wasn't for the time-off work issue ... oh yeah, and that largish body of water between me and the States!
[Tilt, TyTN II, MDA Vario III General] greenbrd:
"Official" response from HTC

Here is the response I received after sending an email to the Account Manager of HTC's PR firm. While his response is mostly (and appropriately) noncommittal, it at least contains an "official" acknowledgment that HTC is aware of the problem, thanks to "customer feedback."

The takeaway I get from this is that more pressure needs to be applied to the business side of HTC - not just to the low-level CS phone jockeys or nameless tech support staffers. IMO the best motivator will be to convince HTC that they are on the verge of losing a ton of repeat business if they refuse to provide adequate support for their customers. By the time most of us are ready to upgrade from our current devices, HTC will not be the only game in town with this type of product.

If anybody finds contact info for HTC sales reps, in-house marketing people, senior execs, etc., I suggest firing off emails to them asking what they are doing - if anything - to rectify this issue.

On a side note, has anybody contacted Qualcomm about this? Seems like their reputation is on the line as well and that they have the ability to provide some sort of fix.

-------------

Hi Steve,

Many thanks for your email.

HTC is focused on delivering a portfolio of innovative and powerful devices that provide customers with a variety of designs and experiences. HTC is proud of the powerful mobile experience the HTC TyTN II offers customers. This device has received a variety of customer accolades and industry awards for their powerful performance, broad wireless connectivity and innovative design.

Based on recent customer feedback with regards to video performance on the HTC TyTN II, HTC is in the process of investigating and validating these reports and if necessary identifying solutions to rectify any unusual issues.

Kind regards,

Richard

Richard George

Nelson Bostock Communications
[Tilt, TyTN II, MDA Vario III General] undac:
I just sent them an e-mail from my tomshardware address asking them politely if they are aware of the situation and hinting that this might reflect poorly on them, thus hurting their reputation.
[Tilt, TyTN II, MDA Vario III General] undac:
BTW I just noticed that I got a newsletter from HTC today which actually linked the wiki entry I did for the video issue on HTCs official wiki. Pretty funny stuff. :)
[Tilt, TyTN II, MDA Vario III General] redsrule2500:
Hows that? An auto-linker?
[Tilt, TyTN II, MDA Vario III General] ladytoast:
Could be old news but I just got off the phone with Asia Pacific support. The guy was very helpful and I got trough to him right away which was nice. He told me he escalated the video problem to management yesterday, so they are aware of the problem as we know. He had tested the problem him self and found jerkyness.

Also he said that there is an upcoming update but that he only thought it would deal with a problem with the start menu becoming non responsive after a phone call. I asked what else might be contained in the update but he didn't know. I also asked about 6.1 but he couldn't tell me about that either. Worth a shot though. :)

He told me to check back in a couple of weeks with him if I needed to which I think was nice.
[Tilt, TyTN II, MDA Vario III General] undac:
Yeah, autogenerated newsletter containing the latest entries from HTCs wiki.
[Tilt, TyTN II, MDA Vario III General] winthropdc:
Logged Video issue with HTC support Australia

Sounds like you spoke to Alper on the HTC support line. I logged the video issue on the 9th. They had not heard of it then. I sent them links to the petition and youtube clip and to these discussion thread as well as some small video files to play.

Note: They will only support windows media player, so you must demonstrate the issue with that player and not a 3rd party player like Core Player.

David
[Tilt, TyTN II, MDA Vario III General] ceevee369:
There is a new release planned for Coreplayer V1.2 for Feb 21 following CoreCodec’s forum which would solve driver issues.

Find following Q&A on CoreCodec Forum which kinds of limits the euphoria created:

Q: Will AT&T Tilt/Tytn II users get the update that fixes the video playback performance in this release?

A Betaboy : For MPEG-4 video yes.

Seems there wil be no ful solution then for AVI and MPEG :(
[Tilt, TyTN II, MDA Vario III General] RemE:
Yes, I did stumble on the tiny HTC kiosk within the Microsoft Booth and did speak to them, worthless exercise. The guy was clueless and kept saying that they were "hamstrung" by the carriers as to what and how they can support the phones. I tried to carefully explain the video driver issues and the petition on XDA. He looked at my Kaiser and said "oh that's an unlocked phone, sorry there's not really any support for them in the US". Frankly I'd feel better about HTC had I never found them, what a crock. I left my card for him to pass to a higher up but doubt I'll get a call....
[Tilt, TyTN II, MDA Vario III General] Mikulec:
HTC is in the process of investigating and validating these reports? In other words,they are siting on their ass*s and doing nothing. I wish I had some contact on important people from HTC, but I havent.
[Tilt, TyTN II, MDA Vario III General] redsrule2500:
mpeg-4 = AVI

if all divx/xvid videos play then i'm super happy
[Tilt, TyTN II, MDA Vario III General] ceevee369:
At least, it is better than 2 similar automated responses I received from HTC(Dopod Asia):

Dear Dopod customer,

Regarding your email/web inquiry, we are pleased to inform you that it is being processing. We have to follow and reply you as soon as possible.

We are looking forward to serving you with excellent services. Thank for your inquiry!

Dopod Customer Service Hotline

Hotline No.: (852) 35201234

Website:	www.dopodasia.com

親愛的多普達客戶：

有關您的網上/電郵查詢正在處理中, 感謝您對摩多普達公司及?品的關心，我們將儘快跟進及與您聯繫.

我們致力?您提供滿意的服務。多謝您的查詢！

多普達客戶服務熱線

專線電話：(852) 35201234

網站：	www.dopodasia.com
[Tilt, TyTN II, MDA Vario III General] Mikulec:
I have studied marketing management on colegge and the first thing we were discussing was CRM(customer relationship marketing-it explains that for company its better to retain current customers then acquire new ones-because of lower costs and higher benefits). It looks like HTC doesnt know about this trivial thing, so I dont know what people are working on marketing in HTC.
[Tilt, TyTN II, MDA Vario III General] Gotanius:
I just got off the phone with HTC CS and they told me that they are working on it and want me to make a video of the problem and send it to them or post it on youtube and send them the url.

it might be worth it to try that one. if we all go spam them with videolinks, it might work
[Tilt, TyTN II, MDA Vario III General] ceevee369:
There are already comparison clips made and posted on Youtube, and they are aware of it, so do not loose your time by sending them they are slept around their face with already.
[Tilt, TyTN II, MDA Vario III General] huguete:
Well done Gotanius!

I think any effort may help on this issue. Thanks!
[Tilt, TyTN II, MDA Vario III General] gfxMaven:
I had seen a post here on XDA Devs with the email addresses of a lot of HTC contacts (not just customer service but actual management) but am having trouble locating said post. Can anyone point me send me a link to said post or better yet post some of the contact emails here? Thanks
[Tilt, TyTN II, MDA Vario III General] Infornography:
Guys,as bad as this sounds, We're getting nowhere. And fast. I suggest we really stick it to em by filing complaints at consumer oriented websites or even the BBB. Because we bough a product that had a promised said feature, but it came with it disabled. Just like Verizon with their Motorola V710 with bluetooth obex disabled, I think we have a chance.
[Tilt, TyTN II, MDA Vario III General] Gotanius:
well I called them again cause I had to give them the url to my video.

I got on the phone directly with the 2nd line techdude that escalated this problem and he told me to tell you people to send them all the video's you can.

He only got 1 piece of evidence (2 incl. mine) concerning the issue.

so European people send it via http://www.europe.htc.com/en/support/csbyemail.html

North-Americans: info/at\htc/dot\com

Asia: go look here :P http://www.asia.htc.com/asia/contacts_worldwide.html

can't find it.

South-Americans: htc.clientes/at\htc/dot\com

so just keep sending it.

I spoke with a european CS-employee and he has escalated it, so I don't know anything about the american/asian approach to this. Go call them!
[Tilt, TyTN II, MDA Vario III General] rush242:
Much like the Petition...

If at all possible, could one of you please write a generalized letter that details the problem clearly and concisely?

I am more than willing to fire off e-mails to the proper parties and even find some on my own, but without an exact and detailed letter to use, it's not worth sending. I'm sure many others would be willing to do this as well.

Any takers??
[Tilt, TyTN II, MDA Vario III General] Gotanius:
made you all a mail thingy:
[Tilt, TyTN II, MDA Vario III General] greenbrd:
Keep it business-oriented

My suggestion is that if you are going to submit samples of the touchscreen/video problem you submit business-oriented examples whenever possible: ie, lags in web surfing, painfully slow camera focus, etc.

HTC considers their products to be business tools, not gaming machines. No offense intended to anybody here, but they are not going to care whether or not a handful of twentysomethings can play Quake on their devices.
[Tilt, TyTN II, MDA Vario III General] wesyr87:
In this or other subject there was an answer for that kind of saying... Some people use it only for calling like a normal phone... but some people use them in buisness to show some graphic/animations/short clips of movie/anything else that uses graphic drivers...

a quote from htc site with TyTN II

It's kind a small pleasure watching video frame by frame ... or playing an FPS game like a strategy game...
[Tilt, TyTN II, MDA Vario III General] gfxMaven:
+1 for that idea. HTC has no reason to change it's stance when every consumer-level review touts it's devices greatness. If these review sites critically panned the video, gaming, and graphic abilities of not just the Kaiser but every other device that exhibits this bug (Tytn, Dual, Cruise) HTC would most likely change it's position and have to do something to save it's image.
[Tilt, TyTN II, MDA Vario III General] Isaygarcia:
i cant belive i read that O_o.. but its true.. htc or even qualcomm must do their work.. also i want to thank all the developers from xda-dev.. since i had my first pda phone they helped me soo much..
[Tilt, TyTN II, MDA Vario III General] mikeeey:
honostly i would get a nice Eten device if they were avaible for US carriers like AT&T. i would definatly choose them over HTC, it's just the windows mobile phones in the US are only made by HTC. well besides the samsung blackjack and motorola Q.
[Tilt, TyTN II, MDA Vario III General] Chainfire:
Stop blaming Qualcomm. Qualcomm has reference drivers for the MSM7200 for the WM system, it's is stated on their site somewhere. HTC failed to build them for the TyTN II (and Touch Cruise, etc). LG wouldn't have built them from scratch you know :)

You can blame Qualcomm for not wanting to help though, as I think so far they have ignored all inquiries.
[Tilt, TyTN II, MDA Vario III General] rush242:
Dude, you've got the passion. Write a letter with the relevant details and people will send it out. You write it, and I'll edit it, how about that?? If I know what it means, then so will those that need to know.

The smart ones will print it out and mail it to the Presidentof HTC, instead of some form e-mail. It wouldn't take long, probably less time than it took to write that post.

Bueller...Bueller...Bueller?
[Tilt, TyTN II, MDA Vario III General] Infornography:
Just one more thing,

I do place Qualcomm on my list of "to blame list" on this. That won't change. Why? Because they aren't doing anything to help alleviate the situation. They still don't care about US as the end consumers. They're product is being used, but they don't care because they don't see us as "THEIR" consumer. "THEIR" consumer is the company HTC. In other words, HTC is their customer, and we just happen to be the loose change in their pockets. And Qualcomm doesn't provide support or help to loose change apparently.

Furthermore, I believe many of you are missing the underlying importance of my previous post.

A class-action lawsuit importance isn't just in trying to file suit against a company for answers or support. It's underlying importance is the fact that it brings the problem out in the open for the world to see. Consumer websites, blogs and other media outlets will be poised to listen as one of the main producers of windows mobile handsets is litigated against along with qualcomm, one of the largest producers of semiconductors for mobile devices for failing to enable and provide support for a feature that was advertised on their product.

My friends, it is this RECOGNITION, that we are lacking. Consumer Reports, PC World, Mobile Magazine, all tout the Kaiser or ATT TILT as being the best pda. No one, except us, on xda-developers even acknowledges the problem. Consumer websites are writing off the kaiser as "a little slow, but worth the money." Which we, my friends, all know is not the case. When I, as a business need, have to bring out my more than 2 year old Treo to take a picture than use my less than 30 day old $550 Kaiser, we have a problem. A problem that needs the recognition, and the time it deserves.

The dev's here have put in their time, money and more to back up HTC and Qualcomm. We as consumers have put in our time and money and more to back up HTC and Qualcomm. Now, I think it's time for HTC and Qualcomm to put a little of their time and their money to back US, the consumers, up.

And not by giving us scripted responses.

But by either giving us the tools or SDKs we need to fix their laziness ( there, I said it. ) Or giving us the fix straight out.

And for everyone's information, yes, I've emailed this already to the President of HTC at least in my country. But if we want to do another collective effort that's fine.

Cheers.
[Tilt, TyTN II, MDA Vario III General] spellshaper:
QFT

Agree completly esspecialy with part that only here at xdadevs are aware of this problem. I have tryed to contact local press about mobiles, but no respond, no mention about problem... nothing... an only two people respond to my localized descriton of this problem...
[Tilt, TyTN II, MDA Vario III General] gogol:
I saw there are $3000+ fund for this fight.

How about create a website to "promoto" this issue?

Something like:

http://www.DontBuyHTC.com

Put everything in it and optimize for this keywords:

HTC

HTC Kaiser

Tilt

PS: I am not a web dev, so I can only encourage this idea.
[Tilt, TyTN II, MDA Vario III General] jon_k:
HTC's chairwoman is Cher Wang, daughter of one of Taiwan's richest men, petrochemicals billionaire Wang Yung-ching, and the President is Peter H.T. Chou. In addition to being Chairperson of HTC, Cher Wang is also acting Chairperson of VIA Technologies.

With these facts, do you really think Cher Wang gives a **** when she and the other chairmen have our money after the fact? And most users don't use their phone for video or games, they use it to make calls and record audio notes. We've all been scammed. I would suggest those who truly want a solution to the problem, start putting up bigger bucks for the bounty on this forum -- or start contacting a lawyer to see which one would be willing to start a class action lawsuit.

The thing is, you and me and others here would like to think HTC would see the flood of calls and letters we've been writing, sit back and say "Hey, our customers want a feature" and put their developers on to programming a fix. What some may not understand is that development costs MONEY, and why spend MONEY when the consumers are still buying millions of units per quarter, regardless of any video problems.

The only thing that would open HTC's eyes is:

1) Loss in profits (via consumers not buying the products due to poor reviews.)

2) Loss in profits (via a class action lawsuit that brings awareness to the problem. Plus court costs.)

3) Loss in profits (via mass consumer awareness that this phone is useless for playing video.)

Unless there is potential LOSS OF PROFIT, there is no reason whatsoever to waste money fixing this issue. If you owned a multi-billion dollar profiting company, would you waste resources on an issue like this, if your units sold per quarter were virtually unaffected? Cher Wang and the other chairsmen seem to think it's not worth the time nor money. They're still selling product!

If anyone has any ideas on how to start a class action lawsuit I'd be all ears. My only experience with lawyers have been using them to fight traffic tickets. I would be interested in the initial cost for a lawyer to take the case, and the long-term court costs involved, etc. It's unfortunate you have to use lawsuits to do anything in America anymore -- but big business is NOT your friend.

Our chances of success would be much higher with a class action behind us.

ON TOPIC

Sorry to participate in the thread hijack hat went horribly wrong here. As for offering a Tilt to the developers to do some hacking on, unfortunately I don't have one I can offer. I really wish I did. I still think proper support is needed. In a year what if their next model has the same issues? Are we to hack every future model?
[Tilt, TyTN II, MDA Vario III General] fruehling:
Hello all,

I am not very technical but would like to help if I can. A friend of mine works in the Windows Mobile development division at Microsoft. I am sure he would be happy to help if he can. Is there some piece of information, coding, or whatever that you all need, that he might have? Let me know and I can relay the message and see what comes.