[Tilt, TyTN II, MDA Vario III General] storino03:
Series of emails...

Hello J,

Unfortunately, this department is not in a position that can accurately answer this question. It may be possible, but as there is no frame of reference for us to give a concrete "yes" or "no" answer. Qualcomm may have more information in regards to this possibility.

Thank you for your inquiry.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

--- Original Message ---

From: J <>

Received: 2/3/08 4:49:53 PM EST

To: "'Max'" <info@america.htc.com>

Subject: RE: Inquiry about the Sprint Touch.

So then do you think it’s possible for drivers to be made by an independent programmer, outside of HTC and/or Sprint, provided there actually is an ATI Imageon chipset in the Qualcomm devices?

--J

From: Max [mailto:info@america.htc.com]

Sent: Sunday, February 03, 2008 2:33 PM

To:

Subject: RE: Inquiry about the Sprint Touch. <<#4137-16940#>>

Hello J,

Unfortunately we do not have any further information beyond the statement provided in our previous response. Therefore, at the time of writing this response, there are no plans to enhance the video performance of the Qualcomm chipset based devices.

Also, HTC does not have any documentation available regarding specific details of the Qualcomm MSM7xxx chipsets.

Thank you for your inquiry.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

--- Original Message ---

From: J <>

Received: 2/2/08 5:53:22 PM EST

To: "'Amit'" <cingular_support@america.htc.com>

Subject: RE: Inquiry about the Sprint Touch.

Do you have any supporting documents or schematics on the MSM7500 chipset that would verify this? Reason being, I am an engineer and have looked over Qualcomm’s website and can verify, from their website, that the 7500 has an ATI GPU embedded in the circuitry—also, that all MSM7500 chipsets have the GPU embedded. Do you have plans on releasing video drivers to enable 3D acceleration? Or know who I can talk to, within HTC, about this? I have contacted Sprint and they said to contact HTC, so I don’t know who to reach in response to this.

Thanks

--J

From: Amit [mailto:cingular_support@america.htc.com]

Sent: Saturday, February 02, 2008 4:28 PM

To:

Subject: Inquiry about the Sprint Touch. <<#4137-16940#>>

Hello J,

Thank you for your inquiry about the Sprint Touch.

HTC is committed to delivering a portfolio of devices that offer a wide variety of communication, connectivity and entertainment functionality. HTC does not offer dedicated or optimized multimedia devices and can confirm that its Qualcomm MSM7xxx-based devices do not use ATI’s Image on video acceleration hardware.

HTC believes the overall value of its devices based on their combination of functionality and connectivity exceeds their ability to play or render high-resolution video. These devices do still provide a rich multimedia experience comparable to that of most smartphones and enable a variety of audio and video file formats.

HTC values its customers and the overall online community of mobile device enthusiasts and fans.

HTC plans to include video acceleration hardware in future video-centric devices that will enable high-resolution video support

J, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

--- Original Message ---

From: J <>

Received: 2/2/08 2:38:02 PM EST

To: "'Max'" <cingular_support@america.htc.com>

Subject: RE: Customer Service Mail From J

So does HTC know that the video driver problem exists? Why can’t a fix be produced and distributed by HTC if it affects a wide range of their current devices?

--J

From: Max [mailto:cingular_support@america.htc.com]

Sent: Saturday, February 02, 2008 4:02 AM

To:

Subject: Re: Customer Service Mail From J <<#4137-16940#>>

Hello J,

Thank you for your inquiry

These devices are selected by the wireless carriers then reprogrammed, re-branded, and sometimes remodeled at their discretion. Sprint has taken complete ownership in supporting these devices. They have a technical support team for PDA devices and if required they can forward the issue to the HTC Engineers department. I would recommend you to contact Sprint technical support and escalate the issue internally. Please call them at: 1-800-927-2199 for further assistance.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

http://www.cingular.com/support/

--- Original Message ---

From: "HTC Web Team" <Member@htc.com>

Received: 2/2/08 3:35:26 AM EST

To: <info@htc.com>

Subject: Customer Service Mail From J

Name: J

Phone: 92022222032

Eamil:

Country: United States

SN:

Computer:

Computer Model:

Computer Platform: Others

Computer other:

Description: I own a HTC Touch, by Sprint, and bought it as an office/multimedia PDA. Recently, I discovered that video playback on older devices playing smoother than my HTC Touch.

Even more obnoxious is the fact that the camera seems to have a dismal frame rate, and makes it unusable for most situations.

To be honest, this is quite a disappointment from a phone that cost around $500.

Is HTC aware of my problem, and is anything being done to fix it? There seems to be missing correct drivers.

This also has been confirmed by http://www.htcclassaction.org.

Im waiting for your response.