[Shield Android TV Q&A, Help & Troubleshooting] sonofskywalker3:
Sorry for the double post, but I just gotta share the wonderful conversation I had with Nvidia support. Maybe I was a bit hard on him, but I'm tired and pissed...

Ahmed: Hi, my name is Ahmed. How may I help you?

Jeff Moore: Hi ahmed

Jeff Moore: I have a 2015 shield tv and I love the thing, but there's one problem.

Jeff Moore: I can't get access to my shield storage over the network

Jeff Moore: when I go to Settings > Storage and reset > the options for Using USB and Over the network are there for 1 second, but before I can choose either, they disapear

Jeff Moore: I have just done a factory reset to make sure there's nothing on my device blocking this, but it's still doing it

Jeff Moore: I have the 5.0 upgrade as well

Jeff Moore: please help

Ahmed:

I am sorry to hear that, I will do my best to help you.

Jeff Moore: thank you

Ahmed: please give me a moment

Ahmed: When did this issue start and was it working fine before?

Jeff Moore: I have not tried it before. Before resetting I had set up my Shield TV as a plex server, so I wanted to be able to copy my music over the network to it.

Jeff Moore: I looked online and found instructions on your website how to enable the settings, but they just show up long enough to see them then disappear.

Ahmed: Please check if you have any updates pending for Plex App?

Jeff Moore: standby. didn't check again after the reset, but I had all the updated before it

Jeff Moore: ok. just updated plex app and behavior is exactly the same

Jeff Moore: if it makes a difference, it only shows up before my internal storage shows up

Jeff Moore: so i click storage, and it shows the usb and network option, but they disappear as soon as it shows my internal shared storage

Ahmed: Do you have the latest version of Software updated for Shield TV

Jeff Moore: yes, i have checked repeatedly

Ahmed: ok

Jeff Moore: version 5.0 (24.28.401.110)

Jeff Moore: now i've seen reference to 5.2, but since it's telling me it's up to date I assume that's only for the 2017 model

Ahmed: Please confirm the Android version

Ahmed: Does it say Android 7.0?

Jeff Moore: yes

Jeff Moore: model number p2571, versoin 7.0, security patch level 12/1/16

Jeff Moore: kernel version 3.10.96+

Jeff Moore: build NRD90M.1915764_835.9903

Ahmed: -> Unplug all the cables and keep the device off for good 2-3 minutes.

-> Plug the Power cable, controller through USB (Wired) and Ethernet cable to the ATV. Do not connect HDMI cable.

-> The device will power on. Keep it idle for about 5 minutes and keep tapping A button on the controller. Continue tapping for about a few seconds.

-> Now leave the device is this state without the HDMI cable for good 15 to 20 minutes and plug the HDMI cable.

-> See if the ATV displays any output.

Ahmed: Please try the above steps

Jeff Moore: what in the world does that have to do with accessing storage over the network?

Jeff Moore: that sounds like troubleshooting steps for display issues

Jeff Moore: are you just trying to ditch me so that in 20 minutes when this doesn't do jack I'm not your problem anymore?

Ahmed: This is for the Shield TV, it will hard reset the device

Jeff Moore: this is ludicrous. I've already done a factory reset on the device, this is just a hard power cycle with a lot of useless shaking chicken bones thrown in

Jeff Moore: is there a supervisor available?

Jeff Moore: I have had an android phone since 2009 and 5 different android tv boxes

Jeff Moore: this is the first time i've been asked to try voodoo to get it to work right

Ahmed: I can escalate your case to a Supervisor, it will be an email escalation

Jeff Moore: very well, please do

Jeff Moore: my email is sonofskywalker3@gmail.com

Ahmed: Sure, you'll receive an email

Jeff Moore: I'll start casting your spell while I wait to hear from them

Jeff Moore: but when this doesn't do anything they'd better have some serious troubleshooting, and then they need to teach it to you

You have disconnected.