[Tilt, TyTN II, MDA Vario III General] coolVariable:
HTC svcks.

thought I would keep you updated.

My latest response:

Thank you for emailing me a generic response.

Please note that I complained about the performance of Windows Mobile and NON-VIDEO applications.

This is not just about video playback!

My problem is the device is very sluggish, especially compared to much older devices. This includes the drawing of normal applications, like the Today screen and TomTom, taking pictures (almost undoable), responding to user input, answering a call, opening the start menu, as well as playing games and video playback. This is certainly not up to par with the device's specifications.

The devices' specifications state that they use the MSM7200 and MSM7500 chipsets. The MSM7200 and MSM7500's specifications state they have (impressive) hardware accelerated video capabilities on-board. As neither HTC nor AT&T have never stated these hardware accelerated video capabilities would not be available, I have (correctly) assumed they should be.

Even your own press releases (http://www.america.htc.com/products/tilt/default.html and http://www.htc.com/press_room/03-press-070905.htm) try to impress by stating these capabilities.

THAT IS MISLEADING ADVERTISING!

As to your response: provide drivers for the Qualcomm MSM7xxx based units to use the ATI Imageon video acceleration hardware!

I will make this really simple to you:

FIX THE PROBLEM OR I WILL RETURN THE DEVICE!!!

From: Max [mailto:info@america.htc.com]

Sent: Sunday, February 10, 2008 10:22 AM

To: xxxxxxxxx

Subject: Re: RE: AT&T Tilt Video Inquiries

Hello ,

Thank you for your inquiry about the AT&T Tilt.

We know it is important for you to have all the information about your device. We regret to inform you that any software updates for your device must come through AT&T. HTC does not sell units to customers directly, the devices are re-branded, reprogrammed, and remodeled at the discretion of the cell phone carrier or service provider.

Regarding the video performance. In reference to the official press release in response to the driver inquiry issue, HTC does not offer exclusive or dedicated multimedia devices. The Qualcomm MSM7xxx based units do not use the ATI Imageon video acceleration hardware. Please verify that you have few if any programs running in the background, and do not have any conflicting third party software that may affect the use of the Windows Mobile 6 operating system.

If your issues persist, you may consider master resetting your device through the clear storage option under settings and system. Note this operation will remove your personal settings and return your device to the original OEM settings. All information on your SIM and Storage card will remain safe. You may also consider providing feedback to AT&T for requests regarding any support software or ROM updates where we may then host them on our web page for download.

Thank you for your patience and for contacting HTC. Please contact us again if you have any other inquiries.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

http://www.cingular.com/support/

--- Original Message ---

From: xxxxxxxxxxxxxxxxxx

Received: 2/9/08 7:41:52 PM EST

To: "'Pratheepan'" <cingular_support@america.htc.com>

Subject: RE: issue with video playback

I appreciate the response and hope that a solution can be found quickly.

I would hate to have to return the device in exchange for a non HTC device.

•	Your full name: xxxxx

•	Mobile number: xxxxx

•	IMEI: xxxxx

•	P/N: xxxxx

•	S/N: xxxxx

•	ROM Version: 1.57.502.2 (stock AT&T ROM)

•	Details of issue: Horribly slow graphics performance in Windows Mobile and many applications. My main issue is with the horribly slow performance of Windows Mobile on the device. The buildup if program screens is really slow. You click on opening the application and it takes 5-10 seconds where the current screen is frozen before the application window is slowly being built up. Opening menus takes FOREVER. These things all work LIGHTNING FAST in comparison on older devices running the same version of Windows Mobile. Scrolling any list, is slow and you can see new items being slowly drawn. Opening the phone “program” takes approx. 5 seconds. After dialing a phone number the whole device seems to freeze when the dial button is clicked before the “call window” is displayed. TomTom Navigator GPS Software runs jerky compared to how it performs on my old hw6515 which is almost 4 years old. In Internet explorer it takes forever for websites to be displayed and scrolling performance is HORRIBLE! Video and multimedia performance is also horribly slow compared to older devices.

Please provide a detailed account of the issue that you have experienced, which includes:

•	Program used Windows Mobile / TomTom / Microsoft Reader / …

•	Any other details that you believe to be relevant: My hw6515 as well as a friends HTC TyTN I (the model before the TyTN II) have NONE of these issues and perform much better/quicker"

For Video:

•	Program used: Windows Media Player

•	File size 350MB

•	File format/encoding WMV

•	Resolution 640x480

•	Video scaling (50%, 100%, full screen, etc.): full screen.