[Sony Smartwatch 3] came99:
Didrik F	Fri, 02/10/17 10:37:10 am Europe/Copenhagen

Welcome to Sony Xperia Support, my name is Didrik F. I’m currently reading your question. Please provide your e-mail address and contact number for personalized support.

Claus	10:38:20 am

Does the Sony Smartwatch get upgraded to Android Wear 2.0?

Didrik F	10:40:21 am

Currently Smartwactch 3 is not on the list of smartwatches to be updated to Android Wear 2.0. There is however a possibility that it might receive it later. ;)

Claus	10:42:10 am

Ok, but you are stirring up MAJOR confusion, since several retailers and articles states that it WILL be upgraded. And other users had that confirmed by your english support. Then all of a sudden you either say it wont (message from the english support) or says it might. Either way you are backpedaling from previous claims (and a lot of info out there confirming the upgrade)

So just be honest if you ran into unforseen consequenses.. (or are considering a Smartwatch 4)	10:43:03 am

https://xdaforums.com/smartwatch-3/general/upgrade-to-android-wear-2-0-t3495518	10:44:14 am

Didrik F	10:44:25 am

We currently don't have any information about any possible unforseen consequenses or if/when Smartwatch 4 will be developed. You can however find more information about the Smartwatch 3 and Android wear on our blog.

https://www.xperiablog.net/2017/02/08/sony-smartwatch-3-not-on-the-android-wear-2-0-list/

Claus	10:44:31 am

https://xdaforums.com/smartwatch-3/general/leak-aw2-0-somewhat-confirmed-t3417669

The first link is confirmation from your own support. The other is a commercial advertising the watch with aw2.0	10:45:37 am

In the first post you can find several links to ad's, articles and other that hints the upgrade. Can you understand the confusion?	10:46:19 am

.. but the confusion start spreading around page 5 ;)

Didrik F	10:48:41 am

I can understand the confusion, but currently the Smartwatch 3 only supports Android Wear 1.5 and we currently don't have any information about it possibly getting the newest update to Android Wear 2.0.

Didrik F	10:50:48 am

I can see that you were in contact with the XDA-forum, which we do not have any direct contact with. So I can neither confirm or deny what they are telling you.

Claus	10:53:44 am

Those are dedicated users THAT IS QUOTING EMAILS from both your english and french support stating that the watch will get updated to Android Wear 2.0.. It is not XDA telling me that it will.. It is users quoting mails from your own support. Untill you suddenly backpedaled a few days ago.. Something tells me that you had unforseen beef with google, but you wont admit it.

We just want what was hinted to us in both support-mails and ads (which admittedly was taken down again, but well documented). Its not to be rough, but I smell a class-action lawsuit incoming.	10:54:52 am

You have some VERY dedicated customers. And it doesn't quite seem like you know how oustanding a product your watches really is compared to the market. You should really embrace this niche.	10:55:57 am

Didrik F	10:56:42 am

I'm sorry, but as I said, we currently don't have any more information about Android Wear 2.0 and if it will be released to Smartwatch 3.

Claus	10:57:17 am

Ok.. And the earlier mails from your english and french support was a mistake, or?

And one last thing.. I reached out via mail support several times, but haven't got and answer: The swr510c adapter, briefly on the market in japan, will that be back in stock? Either in japan or elsewhere on the globe?	10:59:14 am

https://www.amazon.com/Sony-SWR510C-Wrist-Holder-SmartWatch/dp/B017YHTYKI	11:00:04 am

A piece of plastic, currently going on ebay for same as the price of the watch.. So I think its sought for.

Didrik F	11:02:56 am

As we are only the support for the Nordic market, I cannot answer questions about the other countries markets. If you want information about when items will be in stock in our E-store, I suggest that you contact our E-store support.

Contact info: https://sonyestore.zendesk.com/hc/sv/articles/205363242-Kundtjänst

Claus	11:02:58 am

The metal band sells for 300 dollars, this piece of plastic for 150.. You treat the watch as a foster-baby, and don't see how dedictated a user base and how well made a product you actually have.

But thanks for nothing I guess..	11:03:31 am

Didrik F	11:03:47 am

Sorry, I gave you the wrong link. https://sonyestore.zendesk.com/hc/sv/articles/205363242-Kundtjänst is the correct one.

Is there anything else I can help you with right now?

Claus	11:04:53 am

Yeah... I might actually need some contact to the support/estore for japan, to get answered if it will be back in stock there.

Didrik F	11:07:27 am

If you have a market-specific question I can only ask you to contact that specific market. We have no direct E-mail adress or phone-number to them. The best I can do is to send you a link to the Japanese website, which is in japanese.

Claus	11:08:33 am

Ok.. Then again.. Thanks for nothing and have a nice weekend.. I have the PS4, Sony mobile, 55" TV and a watch.. Will consider my future engagement in the light of this.

Didrik F	11:08:46 am

Thank you for contacting Sony Xperia Support! Have a nice day!

If you need more information regarding our products, please visit www.sonymobile.com