[Amazon Fire Phone] Ssb22:
TL DR: I'm searching for a free IMEI unlock code site or tool.

I recently purchased an Amazon Fire Phone in the U.S. from a third party (ebay-us). The seller was not sure if the phone was locked or not but in the description it did highlight AT&T.

When I received the phone, I found it locked to AT&T as there is an AT&T Sim Card in the device.

First, I attempted to use the AT&T device unlock website: new user prevented from posting outside links in their messages

Two days later, I received an email stating: We weren't able to process your request because the device is no longer supported by the manufacturer and we couldn't obtain an unlock code.

So, I called them, and they directed me to Amazon.

Second, I attempted to contact Amazon. Here is that response.

I'm sorry, but I'm unable to unlock your Fire phone.

If you currently own a Fire phone that was purchased with an AT&T two-year contract or Next plan, your phone may be eligible to be unlocked based on AT&T's unlock policies. For more information about AT&T’s unlock policies, I encourage you to check with AT&T at 1-800-331-0500, or visit their website at: [new user prevented from posting outside links in their messages]

If your device was purchased from a retailer other than Amazon, please confirm to the retailer if the device was purchased originally from Amazon.com by getting the Amazon.com Order ID.

You can reach Fire Phone Support directly and toll free from many countries by clicking the Contact Us option on our support pages: [new user prevented from posting outside links in their messages]

Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If you need help with your Fire phone, please make sure you have it with you when you contact us, along with your power adapter and any additional accessories. If you wish to return the device, you'll need to return the item directly to that retailer. Amazon cannot directly accept the return of Firephone devices or accessories purchased from other retailers. Please contact the retailer from which you bought your item for more information about their return policy.

Thanks for your interest in Fire phone.

I attempted to contact the retail seller and ask them for an original Amazon Order ID. As you can imagine, that led no where. But, it does seem that if I was able to acquire an Amazon Order ID (on a receipt or email of original purchase) this would resolve it and I'd be able to acquire an unlock code.

Third, I called AT&T and was informed that since this phone was never registered with an AT&T contract (it has no phone # tethered to the phone firmware) that they were unable to unlock the phone. As I conversed with the Support Rep, I discovered this is not a matter of impossibility, but rather a matter of AT&T Policy. They could simply send me an unlock code, but per their procedures, were unable to assist me as I couldn't me their criteria. I was again redirected to Amazon.

Fourth, I called Amazon, and discussed this with a Support Rep. I was again informed that I needed to Contact AT&T to retrieve an unlock code. As I conversed with this Amazon Support Rep. I, again, discovered that it was not impossible to unlock the phone. In a situation, where I could bribe him with money, he could theoretically send me an unlock code. He clarified and told me it was a matter of policy and that he couldn't give me an unlock code as a matter of policy.

He suggested that I could take the phone to a retail mobile shop and they might offer an unlock service. This means, that it is not entirely restricted to AT&T and Amazon, as both have simply redirected me to the other. However, I'm unable to find any unlocking suggestions on xda. But, if retail is capable of unlocking it, then, it seems there should be something somewhere on the internet that provides these tools or solutions.

What can I say. I didn't attempt to bribe the fellow as their calls are recorded. But, I left him with the suggestion that he has my email address and that I look forward to those details on third parties which can unlock the sim card for me. We'll see if that works. But, boy, has this locked sim become a burden. Does anyone reading this have a link to Amazon Fire Phone Unlocking SIM Cards Eazy Guides? Or, Tools? I have gone through this, but it wasn't very helpful to my situation. [new user prevented from posting outside links in their messages]

If anyone knows of alternative methods of unlocking the sim card, I'm all ears. I may end up simply returning the phone and requesting a refund. But, I'd prefer to find a solution which actually unlocks it instead. I need help finding a PUK Code for my phone.