[Samsung Galaxy S7 Edge Questions and Answers] icecoolpsyco:
Dead Phone and no life at all

Im suffering the same damn problem with my 4 month old S7 edge.

Im in the UK but i bought the phone brand new boxed from Dubai, it is the international sm-g935f.

Box was sealed and brand new and bought from a major official retailer, i actually bought 2, one for me and one for wife, her one has been perfectly fine.

Long story short, last few months starting getting the screen freeze with blurred pixels, screen would stay frozen exactly as it was and then eventually phone would black screen and tried to reboot...

blue notification light would constantly stay on and it would NOT turn on and just loop with the s7 edge powered by Android logo unless i did vol+power down a few times, it would then turn on and proceeed to the flashing samsung logo before it would load up...

problem got worse by worse day by day,

i did everything from full wipe and factory restore etc safe mode etc, but it kept doing this and got worst over last few days...

now i could never get it start unless i actually tired the hard reboot power + vol down about 5 or 6 times and failing that i would try recovery mode then hard reboot again,

once turned on would be slow and laggy and glitchy at first then slowly get back up to speed and work again, only to die at some point or other when i would go to use it, unused it would stay on all day and recieve calls etc.

but last night i think i got the black screen of death... black screen with blue notification light soild blue and permanently on, no matter what i tried i could not shake the blue light, i got the s7 edge logo a few times before finally absolutely nothing,

light stayed on for about 5 to 6 hours i thought just to let the battery die.

this morning its all dead, no light no power no nothing. no matter what i try and any combination of keys i cant get it to even flinch, put charger cable on and nothing, no lights, no power or boot combination works

Have spoke to samsung here in UK, they say its under warranty but they wont touch it with a barge pole as Samsung EU Europe warranty only covers handsets bought in the UK or europe and this is a an international middle east handset according to serial and imei number and that for me to make a claim it needs to go back to retailer in Dubai and make claim with Samsung warranty there..

I was hoping it was just a software issue and thus have put up with it for so long as i have no way of sending it back to Dubai,

Does anyone know how i can just get it back up to life again, just to get my messages, some photos and media from it and possibly delete my google account on it as all whatsapp and insta and snapchat etc wud still be running on it if somehow i could get it to Dubai, as i had not password or pin protected it at all, its all open, so if someone did power it up, they wud have easy access to full contents

any help or any guidance would be so much appreciated, as im just sitting with a £450 brick at the moment and its very disheartening that usually an expert with samsungs just cant get this to work.

Im appalled at Samsungs attitude here in the UK, that the latest S7 edge flagship model is dying like this and many others round the world too, so its a common problem and they wont help at all, i mean u would think they would cover the warranty internationally as people travel all over world with thier phones and its the exact same handset they are selling at their official Samsung stores in the all the Dubai malls, in Duty free airport etc, its absolutely appalling, having been a samsung pro person from the first galaxy s phones, and owning and spending a large chunk of my money over last 10 years on samsung products in my household and family and friends and endorsing them wherever i go, its the first time i feel ever so let down by them.