[Verizon Samsung Galaxy Note5] srgreen:
Submitting a Bug Report Note 5

I have contacted Samsung 5 times. The first two times was when I first received the brand new phone in October, 2016, and contacted them through their website to report the issue, both times they came back with a nice email, but the end result is they said to send the phone to a service center. I did not do that since I can get free replacements from Verizon under warranty. The next two times, I went into my local Verizon Store, the General Manager of the store called Samsung, had them remote into my phone, the first time they did a patch which did not fix the problem, the 2nd time he called in and after a 2nd remote into my phone he said take to a Samsung Service Center and gave the address of the closet one, Los Angeles. I live in Seattle. So, the fifth attempt, I flew to LA and drove to a Samsung Service Center, near downtown Los Angeles, in Korea Town, and they spent 2 hours with the phone. They saw the issue, which I had left the phone in the non rotating, auto brightness not working, etc. state. They plugged the phone into their computer, and with it being in the state it was in, they could not launch the service state to troubleshoot or get error reports. With the reboot, they then were able to put into service mode. It reported the sensors on the system board were faulty, about 5 of them. I was watching the entire time. They said they need about an hour, and they will put it on the bench in the back and see what they can do. They took it to the back room where they have a bunch of technicians that actually take the phone apart. They came back and said the system board needs to be replaced, we cannot do that here, it has to go to Texas. They updated the firmware with unpublished releases, just to see if that would address the issues. I drove to my hotel from Korea Town, and guess what, yep Auto Rotate, stopped working, and the list of of other issues. I gave up. I went back to my Verizon Store here in Seattle, shared the report with them, they ordered a 4th replacement for me. The other three were 32GB models, and they replaced it with a 64GB, just to see if the different model would not have the issue, nope. I have given up, and simply waiting for the Note 8 and hopefully Nougat, might patch it until the Note 8 comes out.

Yes, I have told them at the Service Center it was not just this particular phone, I have had two others from Verizon as replacement and they all had the issue, it cannot be the phone. They said they would report it to Samsung. Also, Verizon General Manager, when he called Samsung to report the issue with my phone, he also asked them to submit a report back to Samsung.

What is interesting, and I travel every week, I am finding certain areas it occurs more frequently then others. The other interesting issue, as of late, it is happening daily now, in my home town. The frequency now increasing. I can be in LA and Orange County for the week, and it will not happen, but as soon as I enter the City of Industry East of LA, it will immediately stop auto rotating, I will reboot, that will fix it for 5 minutes, and it will do it again. I go back to my hotel in Long Beach, and/or drive to San Diego, no issue. It seems certain cell towers set it off, and not sure why.