[Mogul, XV6800 General] nc88keyz:
RE: Saturday Tech Support Response from HTC

Does anyone get the feeling they don't even care. Read this response. Ill admit when i wrote it it was a heated moment for me because this is just stale.

My Feedback:

Technical Support

Inquiry Description: I would just like to add my comments to your database. There is a thread linked here: http://xdaforums.com/showthread.php?p=2943402&posted=1#post2943402 Please Please Please fix the BT handoffs on the Nissan/Infiniti Cars with Navigations. Specifically the 07-08-09 Altima with BT, This uses a bose / zenrin GPS navigation system and 6800,6900,diamond, diamond pro, fuse, all have this same problem no matter what version of the software or rom the customer is using. Last time i connected HTC support state' I wish nissan would send us an altima to test this with. What kind of support is this? I really want a diamond pro, but i cant see spending 300-400 on a phone that will not work with various luxary cars. for reference the 6700 " apache" platform and a 6800 with WM5 works fine. This is a combined issue with WM6 which it should not be at this point. HTC is a leader in smartphones and I really love your products but i cannot continue to support your products with this long history of failure with the BT stack or drivers. How can this be sooo difficult to fix. 6700 works with BT, start there 6800,6900,diamond, diamond pro, all fail , Does the android phone have this problem in your line up. Go back and see what is broken from 6700 BT to 6800 BT and beyond. This is crazy.

HTC's Response: This surely contradicts what the guy a few posts above me recieved.

Hello Josh,

Thank you for your inquiry

I see how the situation here can be quite frustrating. There is no known issue with the Bluetooth hardware or software stack of the device; it should generally work with Bluetooth hardware in a car. However, some advanced Bluetooth services may not function due to a mismatch of features on one side or another.

Please check with the automobile manufacturer if your device is one of the compatible devices. Some information may be in your car’s owner manual. The other way to determine if the device and the Bluetooth of the car are compatible is to test another Windows Mobile device similar to your own. See how it works with your car Bluetooth kit, compare the result with your device. This may give you a clue about what may be the problem.

Unfortunately, there is no patch/update to fix this issue. It may well be a limitation of the device or the automobile’s Bluetooth hardware and software.

Josh, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

Perhaps its time we start a online petition.....

Also, please dont give up on sending your issue to them with the latest HTC breeds. This cannot die into the night.

I see how the situation here can be quite frustrating. There is no known issue with the Bluetooth hardware or software stack of the device; it should generally work with Bluetooth hardware in a car. However, some advanced Bluetooth services may not function due to a mismatch of features on one side or another.

Please check with the automobile manufacturer if your device is one of the compatible devices. Some information may be in your car’s owner manual. The other way to determine if the device and the Bluetooth of the car are compatible is to test another Windows Mobile device similar to your own. See how it works with your car Bluetooth kit, compare the result with your device. This may give you a clue about what may be the problem.

Unfortunately, there is no patch/update to fix this issue. It may well be a limitation of the device or the automobile’s Bluetooth hardware and software.

Josh, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com