yashsingh1/xdaforums huggingface dataset:
[Nexus 6P Q&A, Help & Troubleshooting] remyman8:
Waiting on Huawei's answer...

I called Google...

[Open your device’s Settings app Settings.

At the top, tap the Support tab.

Tap Phone or Chat.

Type your information and tap Send Send.

We’ll call or chat you!]

... who told me they could not do anything if the phone was not bought from Google... meaning, if you bought your phone via Google and the warranty is past due... she may be able to do something...

But in my case, she connected me with Huawei directly. Spoke to an analyst who told me that I am out of warranty (bought in January 2017). He escalated to his manager who should call me back within 72h to discuss any possible arrangement (to use his terminology). I'll see what happened. I only had good things to say about this phone until now. Camera is fantastic, specially after the various Nougat updates... and it was working nicely!! Fingers crossed they can help me with this. About AUD900 is a lot of money that I cannot fork out every year!! I'll keep you posted....
[Nexus 6P Q&A, Help & Troubleshooting] 5.1:
Hey,

Good to know... Make sure Huawei's manager understand that you are not dumb, you know exactly what the issue is and in no way you should be charged for a replacement/repair! It's their fault. The issue is well known. If they don't accept to repair/replace it for free, call them again later and talk with someone else, until you get a positive answer!

Good luck...
[Nexus 6P Q&A, Help & Troubleshooting] buddywiser:
Did you buy the phone from Google? I didn't but am wondering if Google is an option for me.

I am getting the runaround from Huawei too. They keep telling me they are going to send me a return UPS label but I never get it. Mine is within the warranty period.

This is from my chat yesterday:

"I totally understand you been waititng for the shipping label for too long already and you should be receiving the label by today, I do not have the exact timeframe but I can assure you that you will be receiving it by today."

Of course, I didn't get it. They are really pissing me off.
[Nexus 6P Q&A, Help & Troubleshooting] 5.1:
Hey,

Manufacturer's support employees usually don't give a damn about customers, that's a fact.

Keep calling, and the most important, stay calm and polite. Otherwise they will send your folder under a stack of others or simply trash it. Just as if you never called. It already happened to me by the way. Not with Huawei, but I think they're not different on this matter...

Good luck...
[Nexus 6P Q&A, Help & Troubleshooting] natedogg8712:
I didn't I bought through bestbuy....Google will not handle it unless through Google store
[Nexus 6P Q&A, Help & Troubleshooting] esoh:
I also bought through Worst Buy. I'm really dreading sending my phone into Huawei because I have heard the worst stories. But I have a brick since my phone dies at 75% battery. I don't have BLOD and I'm fully stock, but I figure that it will come down the road too. I think I'm going to have a go at changing the battery myself.
[Nexus 6P Q&A, Help & Troubleshooting] natedogg8712:
If I were you I'd still try to get replaced if under warranty. You'll prob have a new battery and then it will bootloop lol. If you have another phone to hold u over for the month, it may be worth it. I was told yesterday that I am going to get a brand new one from the warehouse , so we will see what happens, haven't heard from them today yet. It is a giant hassle, but u could potentially end up with a phone that they won't replace if it ends up bootlooping
[Nexus 6P Q&A, Help & Troubleshooting] esoh:
I agree 100%, but this is my fear. First, it's not boot looping....yet. Next, if it's just the batt, they they would probably send me a refurb which means that it could actually be *worse* than my current phone. If I could get a guarantee that they would send me a new phone, I would do it in an instant, but I'm guessing that they won't make that guarantee. What do you think? How hard was it for you to get them to promise you a new one?

---------- Post added at 03:18 PM ---------- Previous post was at 03:15 PM ----------

And for what it's worth, it annoys me that Google won't deal with any phones that weren't bought through their store. I get that for minor things, but this is BIG deal and they know it's a big deal and they are forcing you to use Huawei. I've seen few, if any posts, that talked about Huawei in a good light and Google is just standing by. They should either be putting pressure to Huawei to deal with this satisfactorily or deal with it themselves.
[Nexus 6P Q&A, Help & Troubleshooting] natedogg8712:
It's a giant hassle and I'm not through yet.imnhoping today
[Nexus 6P Q&A, Help & Troubleshooting] esoh:
Cool. Let me know how it goes, I'm going to wait until I see how yours turns out.

By the way, did you have batt issues or BLOD? I'm wondering if you got a new RMA since maybe you had BLOD, which I currently do not have.
[Nexus 6P Q&A, Help & Troubleshooting] natedogg8712:
Yes I had blod, I made sure to tell them I don't want a refurbished unless it has a new motherboard and they said it will be factory new
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Still waiting for someone to pickup it's been well over a hour so does any one have a direct number ?
[Nexus 6P Q&A, Help & Troubleshooting] buddywiser:
Finally got my UPS label email. And the label portion is blank, a red X where the label is supposed to be. This is getting comical. Pretty bad when I'm talking to Huawei support more than my wife.
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
I know its a big hassle and Everytime you call you have to wait for a long time. But keep on trying and eventually you will get the rigth label
[Nexus 6P Q&A, Help & Troubleshooting] Rogdin:
Omg. And again same story!

I got the email with the corrupted(?) or black image file. Emailed them back asking for sending the label one more. No reply yet.
[Nexus 6P Q&A, Help & Troubleshooting] buddywiser:
I replied to that email also and got no answer. Chatted last night again and was assured I would receive the label today. I am using chat because I am copying all of the conversations and saving them.

Today marks 2 weeks exactly that I have been trying to get this label.
[Nexus 6P Q&A, Help & Troubleshooting] Rogdin:
Yeah. Almost 3 weeks for me. I was patient probably too much.

I am chatting too, they respond faster and I can log.
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
I have been chatting all week with the same guy and he acts like he doesn't even remember me. I give them my claim #, he comes back and ask if I have sent the phone in. REALLY??? I am still waiting for the shipping label, I say. He says, oh I am sorry let me request it. REALLY??? AGAIN??? I say, I have been here all week trying to get that email. Of course he apologizes for my issues...So now he's asking if I have received an email about sending in photos of the phone? I haven't received anything from Huawei... THese guys are really aggravating. :mad:
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
I have to assume they have changed their position in the last few months cause my RMA was flawless and uneventful. New phone in like two weeks. In the past I was praising them. Looks like something is different now. :(
[Nexus 6P Q&A, Help & Troubleshooting] natedogg8712:
Everyone who has been a part of this. I was contacted today by the lawfirm that opened the class action lawsuit. They want me to be a plaintiff in the suit. should i, and if I do, I will be willing to have anyone who wants to send me an email with their brief story, and I will include all when I go to deposition... ..They are still giving me the run around on Twitter, and I am fed up
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Thanks for offer I really appreciate it I will think about it
[Nexus 6P Q&A, Help & Troubleshooting] mk2munky:
I had 2 times when my phone died at 15% since January. Yesterday it went into bootloop. I called Huawei and they simply told me my phone was out of warranty and there was nothing they could do for me. Not accepting that as a solution to my problem, I called again. This time they told me that the repair center had told them to stop RMA'ing them at this time, BUT if I wait a month MAYBE they'll be taking them again. Ridiculous. I asked them if they would buy a phone if they knew it would be dead in a year; of course, NO ONE WOULD!!

Anyway, I ended up having to scramble and buy an iPhone locally so that I'll have a phone next week! I've put in information on the class action suit. Hopefully it is resolved somewhat quickly and in a way that's satisfactory to all of us loyal customers!! The 6P was a great phone and I was not ready to buy another phone yet. Front-facing stereo speakers; there's nothing out there that compares!
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Request a supervisor and complain how you are disappointed in company and would appreciate it if they did RMA
[Nexus 6P Q&A, Help & Troubleshooting] stealthraven5:
Finally

I received a phone back from Huawei (different EMEI cumber than my old phone, may have been new, refurbished, I cant tell) after waiting for 6 long weeks. It works, for now. God has my trust in Huawei eroded. I will never recommend a phone from them EVER!!! Stay away, far away.
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Am lucky I only had to wait 3 long weeks because I escalated my issues by talking to a supervisor had to talk on the phone about 3 times a week waiting a hour or more
[Nexus 6P Q&A, Help & Troubleshooting] tapeworm4602:
Just curious how long before you received the shipping label to send in your device? I know Huawei drags their feet, but I spoke with a rep last Monday and was told that I'd receive the shipping label within 48 hours.
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
I was lucky I got it in 24 hours I pressured them as I did with a supervisor

*They give you a brand new phone
[Nexus 6P Q&A, Help & Troubleshooting] buddywiser:
Took me 5 chats and 4 phone calls. They'll say you'll get the email within 24-48 hours, but it will never come. On the last phone call, they asked me to send 6 pics of the phone. They sent me an email while I was on the phone and I replied to that email later with the pics. The label came the next day and it was next day air. I dropped it in the UPS box yesterday and it is being delivered today.

Keep contacting them until you get the label. It might take a while, but don't give up.
[Nexus 6P Q&A, Help & Troubleshooting] tokenbest:
To those who got your Nexus 6P phone replaced, did you guys update it to Nougat again? Some said it was Nougat that screwed things up..

So far i received my phone after repairs and it's back to MM, did not dare to upgrade to Nougat for fear of it bootlooping. Anyone got any ideas?
[Nexus 6P Q&A, Help & Troubleshooting] csjneek:
I guess custom nougat rom is the safest way

Trimis de pe al meu Nexus 6P folosind Tapatalk
[Nexus 6P Q&A, Help & Troubleshooting] 5.1:
Hello,

It doesn't matter. People reported Android 6.x and 7.x having the same problem. You can update if you want...

Cheers...

Hey,

Not sure why.customnshould be considered safer than stock? :confused:

Cheers...
[Nexus 6P Q&A, Help & Troubleshooting] tapeworm4602:
I decided to live chat with support last night. Explained that I received part of the RMA instructions via email. The rep told me that the ticket had been processed but they were waiting on the pictures. Since I knew but hadn't been formally instructed to do so, he then resent the full instructions and waited for me to confirm my shipping address. I did that and he then "GUARANTEED" me that the shipping label would be sent within 24 hours. We'll see. Honestly, I don't really even care if the phone is replaced. It's just more of a fascinating social experiment at this point. :good:
[Nexus 6P Q&A, Help & Troubleshooting] csjneek:
From what I read most of "bods" happened during OTA, so if you are in stock mm my advise for you is custom upgrading.

Trimis de pe al meu Nexus 6P folosind Tapatalk
[Nexus 6P Q&A, Help & Troubleshooting] 5.1:
Hello,

I've read all the pages from this thread and all others opened since January, regarding this issue.

I can assure you this is not the main factor. It mostly happens out of nowhere, during every day tasks, gaming and of course, during OTA.

Could happen during OTA as the phone gets very hot during the update and it triggers the bootloops...

Cheers...
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
I did nothing happened it was a motherboard issue
[Nexus 6P Q&A, Help & Troubleshooting] kenbrownstone:
Mine was fine one minute the next mine turned off and wouldn't turn back on..I got a new one sent ..I kept on and on..The rep wasn't smart .Asking me about a warrenty when the phone hadn't even been out a year..Had to wait I think a week and got it..It took a couple calls that day .I was so pissed I wasn't being denied. I'm usually calm and cool when it comes to talking over the phone with complete strangers but that day I wasn't. Never had a phone work ( sent a text) and then go put on cloths for work (took 5 minutes) and come back and it was dead and I mean dead..
[Nexus 6P Q&A, Help & Troubleshooting] randy6644:
Lucky for you guys. I did all that I could to bring it back. Obviously it didn't work out. You guys say the problem lays with the motherboard. But on which part of the motherboard exactly? I could try the last step to tear it apart and try to mess with it.

I bought it in US and I went back to China. They refused to repair it. Even though they would, I wouldn't send it. I did it with two of my ****ty pixel C and they all got problems again, it only cost me more than half the price of them both just for shipping , not including the tax. I never would buy a Google phone again. I've been a nexus fan for years, not anymore.
[Nexus 6P Q&A, Help & Troubleshooting] vivilxw:
My replacement came with 7.1.2 installed. RMA'd with Huawei on 4/17 and got the phone back yesterday.
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
Under warranty?
[Nexus 6P Q&A, Help & Troubleshooting] vivilxw:
yeah, 2 days before warranty expired.... I purchased the phone back in Jan last year and it has warranty until 4/19 according to huawei site.
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
Ok. I am starting to not believe these people who say that their phone was no longer under warranty and they still got it fixed by Huawei. I have been having nothing but hell dealing with these guys...:mad:
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
There seems to have been an abrupt change in the way they are handling this problem. For a few months Huawei was right on top of this, but recently more and more people are reporting resistance or outright dismissal. This is only a guess, but they are getting so many now that it's become a real cost and with the class action thing it seems to be getting legs, they figure is going to cost on that end no matter what they do now. I have always assumed they were just waiting out the warranty window.
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
Well I know I will never again purchase anything from Huawei.

---------- Post added at 03:38 PM ---------- Previous post was at 03:04 PM ----------

You're right. Just got off the phone and the guy told that they are no longer taking any out of warranty phones. I am definitely not buying anything from Huawei ever again.
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Soldering​ on the motherboard becomes loose

---------- Post added at 09:42 PM ---------- Previous post was at 09:40 PM ----------

Talk to a supervisor
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
I am.

Edit: He flat out told me that I am wasting my time and money.
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Oh dam I hope it doesn't happen to me again after my warranty ends best of luck to you

---------- Post added at 10:15 PM ---------- Previous post was at 09:46 PM ----------

Wow that's such a d**k move the supervisors I talked to never discouraged me like that
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
Yea and he kept saying the same thing over and over no matter what I asked him. I reported the incident to Huawei support email so we'll see what happens. Yea and he saying they know about it and they can no longer accept issues pertaining the boot loop issue without warranty. I am so pissed that idk what to do anymore. I contacted the legal firm that is floating around about this issue but it only made me more upset. Anyways, if I were a 6P owner I would definitely try and sell the device and move on.
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Best of luck to you I joined the lawsuit as i had to wait a longtime to get my phone fixed hopefully it's a full refund.
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
Thanks but I honestly feel I am sol...I just hope others have better luck than I did. Now I have to decide what phone to get...:confused:
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Don't get Huawei devices
[Nexus 6P Q&A, Help & Troubleshooting] matt1515:
Would be awesome if someone could find out from company how to truly fix or more important "prevent" this issue. I'm considering opening the phone up and reapplying quality thermal paste. Reminds me of the Xbox and PS3 red light of death but once it happened even if you tried to reflow it the damage was done and usually would just happen again. I'll keep my phone if I know I can prevent the issue if not I'm going to sell it to some poor sucker
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
Watch jerk rig everything and buy a ifixit kit
[Nexus 6P Q&A, Help & Troubleshooting] jhs39:
I really don't think there is a way to fix the boot looping phones. When Huawei fixed them they apparently swapped out the whole motherboard rather than fixing any specific thing on the motherboard that went bad. Doing that doesn't make sense if Huawei isn't paying for it because it will end up costing more than the phone is worth at this point. I would sell mine but honestly I would feel guilty sticking somebody else with this phone knowing it will likely die shortly after the warranty expires in July. The class action lawsuit will likely result in a lot of money for the lawyers and a 20 dollar coupon for 6P owners that they can apply towards another Huawei phone.
[Nexus 6P Q&A, Help & Troubleshooting] matt1515:
Well for fun last night I opened it up and reapplied some quality thermal paste to the CPU. I followed the cooling mod thread on here just don't use anything close to the amount he used lol just a dab not the whole tube. Stress testing it so far it wouldn't really go any higher than 64 degrees. Also I agree that Huawei would just replace the whole board if it is CPU once you've over heated it to that extent it's f'd for good but it could be the ram that fails don't know would be nice to know
[Nexus 6P Q&A, Help & Troubleshooting] bluetigger68:
Huawei needed six days to repair my Angler here in Germany, just got it back. Service is quite good imo.
[Nexus 6P Q&A, Help & Troubleshooting] slicer2k:
Luck on you, i have my Crapxus 6P delivered:

April 12, 2017, 10:43 am

Delivered, In/At Mailbox

FORT WORTH,*TX*76137*

After they confirmed Received it, they haven't sent me any email telling me what's going on or ETA or nothing. At least i can use their charger to use in my S8+.

Such a shame, i really liked that phone, i hope Huawei burn in hell with my phone in their hands.
[Nexus 6P Q&A, Help & Troubleshooting] 5.1:
Hello,

Being an USB-C charger doesn't mean it is compatible with other devices. Be careful using N6P charger on other phones... I remember some people reported it killed other devices. It was last year I think.

Just found this by the way: https://support.google.com/pixelphone/forum/AAAAb4-OgUsamkWxPe-x8E/?hl=by

Cheers...
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
What was wrong with your phone? Or did you just do it just to do it.
[Nexus 6P Q&A, Help & Troubleshooting] matt1515:
Nothing at all I've opened it a few times now so I can rip it open in 10 mins now. I feel like the majority of the boot loops are people with locked bootloader's who tried beta updates and stuff "software" but if the issue really is caused by over heating and FYI the factory thermal paste job is terrible then that half hour is well worth it if it keeps this thing kicking.
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
I was asking cuz mine is bootlooping and Huawei refuses to help me. I'm desperate to try anything at this point.
[Nexus 6P Q&A, Help & Troubleshooting] matt1515:
First off sorry to hear, if you're confident it isn't software related try and open the phone and heat up cpu don't go to crazy with heat. If you aren't confident use a hair dryer and heat the back of phone around camera and finger print scanner(do it while phone is boot looping) if it turns on it won't last long but that will confirm the issue. Properly reheating cpu or "reflowing" the poor man's way is no guarantee to last all depends I had one PS3 I revived that still works.
[Nexus 6P Q&A, Help & Troubleshooting] vivilxw:
sorry to hear it:( have you tried the purchase protection from credit card company?
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
Confirm that it's a software issue?

---------- Post added at 09:01 PM ---------- Previous post was at 09:01 PM ----------

I didn't use a credit card...
[Nexus 6P Q&A, Help & Troubleshooting] vivilxw:
hope you get it soon! I didn't get any words from them too since that confirmation. the RMA status site had it as 'under maintenance' status until the day the phone was delivered, the status changed to 'delivered'...

http://m.huawei.com/pkmobile/consumer/support/inquiry/index.htm
[Nexus 6P Q&A, Help & Troubleshooting] bplewis24:
Interesting. I just had the bootloop of death today. I knew nothing about this issue, but while I was in a meeting at work today, my phone just randomly began a bootloop. I eventually turned it off, booted into recovery and cleared cache and wiped, but nothing worked.

I called Huawei to see if they could help or even sell me a refurb 6p. The guy said to call back in two weeks because they could not accept any new service repair orders for non-warranty phones. I asked him to explain further and got the run-around. But after reading this thread, it sure sounds like they just decided to brush me off after they realized the issue I was dealing with.

By the way, mine cannot be software related. I unlocked the bootloader, but I've been stock for two years with this phone. Never flashed a thing or rooted. I might attempt to reflow it tonight. Any tips?
[Nexus 6P Q&A, Help & Troubleshooting] matt1515:
Too much heat and it's all over take your time most people just cook cpu's and ruin them but easier said then done you just need to get solder to soften up and it hopefully will work then use an app to monitor/maintain cpu temps good luck! Put some good paste on if you get it working too

---------- Post added at 10:28 PM ---------- Previous post was at 10:25 PM ----------

Basically if you tried an update or something to cause the boot loop but if it just randomly started while phone was on I'm pretty confident it's a hardware issue.
[Nexus 6P Q&A, Help & Troubleshooting] treezy26:
Yea I was just using the phone like I normally would and it just shut off on and started boot looping. I'm gonna look further into it and I may just give it a shot and open it up. I have nothing to lose at this point.[emoji19]
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
Unless I missed something, you said you can still access recovery?? If that is the case, you might have a chance as the true BLOD does not have recovery access. If you do, I would flash a full factory image through fastboot. You could also try flashing TWRP and if you can access that you might have a couple options with formatting or flashing. Again, this all depends on if recovery is available at all.
[Nexus 6P Q&A, Help & Troubleshooting] matt1515:
Ya that seems to be the symptom can't hurt. Here's a video of someone trying to reflow a 5x same general theory