yashsingh1/xdaforums huggingface dataset:
[Nexus 6P Q&A, Help & Troubleshooting] bplewis24:
Flashing factory image now. I was going to reflow because as of about an hour ago I was no longer able to boot into the recovery. Instead, when I tried to, it would just reboot to the google screen and then the unlocked bootloader warning screen. But I just tried one more time and it went into recovery, so I'm flashing a stock image. We'll see how it goes.

---------- Post added at 08:37 PM ---------- Previous post was at 08:31 PM ----------

Okay, so I was shocked to see that I could get into recovery. And then I was shocked to see the phone boot to the welcome screen after flashing the factory image. But then two key presses in, the screen froze and it went back into the bootloop. I'm thinking this is a hardware issue. I'm going to take it apart and try to reflow. I did this before with my old PS3 a few times, so hopefully I can do it with this phone also.
[Nexus 6P Q&A, Help & Troubleshooting] bplewis24:
First reflow attempt doesn't appear to have worked. I only removed the case and applied the heat gun to the exposed part of the motherboard. Do I need to remove the mobo from the main body or something?
[Nexus 6P Q&A, Help & Troubleshooting] jhs39:
The problem is that the issue is likely solder going bad over time like the LG phones--this seems to be occurring for most people shortly after the phone is a year old. But if the solder went bad on the cpu or the memory or somewhere else on the motherboard the end result would likely be the same. I doubt that there's any way someone is going to be able to fix these phones with thermal paste or do it yourself soldering but I guess if your phone is essentially a paperweight you don't have much to lose.
[Nexus 6P Q&A, Help & Troubleshooting] alienflorina:
So if that's the case, every single device should have the issue after some time.
[Nexus 6P Q&A, Help & Troubleshooting] csjneek:
Did you guys use to play games or use other cpu intensive apps like navigation a lot ? Did you feel the phone use to heat up abnormally really often?

Because mine for example, was for sure warmer in marshmallow than it is now in nougat., but never seemed to heat up more than other devices (ex: samsung )
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
It sucks in America tho 3 weeks

---------- Post added at 02:16 PM ---------- Previous post was at 02:14 PM ----------

Yes I did but my boot loop happened when using Google now
[Nexus 6P Q&A, Help & Troubleshooting] bplewis24:
Took over 2 years for it to happen to mine. I purchased mine on October 2015. And kept it bone stock the entire time.

Mine rarely heated up, and I rarely played games on it. Pretty much just used it for standard texting/messaging and web surfing, and some youtube videos.
[Nexus 6P Q&A, Help & Troubleshooting] 5.1:
Hello,

Mine used to get warmer than any other devices i owned. Even though I never played games.

When applying susbstratum themes, apps optimization after a ROM install or even just charging. Any different operations than normal usage seems to make this phone hot anyway. Thanks to Supa Supa SD810 SOC...

Cheers...
[Nexus 6P Q&A, Help & Troubleshooting] aspiraMusk:
Problems with UPS and stupid Huawei requirements

Problems with UPS and stupid Huawei requirements

Huawei sent me back my N6p last week and it arrived in my home Thursday but my housemate was unable to pick it up!!!!!

I'm aware and it's OK for companies to required signature, but Huawei requires the OWNER to be there to sign and receive the package. This is f**** crazy.

I live in Boston but I'm in west coast for work. There is nothing UPS or Huawei can do at this point. My device will have to return to Huawei. This is a crazy waste of time and resources for everyone.
[Nexus 6P Q&A, Help & Troubleshooting] tapeworm4602:
Approximately how long did it take for you to receive the phone back?
[Nexus 6P Q&A, Help & Troubleshooting] boxguy1:
About a month
[Nexus 6P Q&A, Help & Troubleshooting] slicer2k:
That's ****ed up, i live in South America and bought my phone over amazon using a redirector in Miami. they will send it to me when Huahuawei fix my crapsux 6p, they can't do that!!!
[Nexus 6P Q&A, Help & Troubleshooting] matt1515:
You have to pull motherboard out cpu is on other side and under metal cover
[Nexus 6P Q&A, Help & Troubleshooting] nicotinic:
I just started a thread with a software based bootloop/random reboot workaround.

https://xdaforums.com/nexus-6p/help/nexus-6p-bootloop-fix-workaround-t3602610
[Nexus 6P Q&A, Help & Troubleshooting] jhs39:
That's possible. The 6P isn't old enough to say for sure. It's also possible Huawei fixed the problem at some point but since they blamed Google and claimed it was a software issue they probably wouldn't admit that they did. Phones that are just out of warranty recently are experiencing the problem too so this wasn't a build problem just with the earliest phones.
[Nexus 6P Q&A, Help & Troubleshooting] sg3707:
My phone has the bootloop issue now. No recent update nothing. Just out of the blue this bootloop issue has started. Huawei support is pathetic. Sending emails and on phone since 3 days no RMA details received yet. As someone mentioned earlier every Nexus 6p might be having this issue sooner or later. I never thought that my phone will have this issue bucause there were no hints earlier. Sudden death.You are lucky if u are in warranty. My phone has warranty till 2017 sep, so lucky in a way I guess.
[Nexus 6P Q&A, Help & Troubleshooting] 5.1:
Hey,

Some people reported being luckier contacting them through chat rather than phone/emails... Go on support page of their website, scroll down and search for contact > tchat or something...

Good luck...
[Nexus 6P Q&A, Help & Troubleshooting] sg3707:
Thank you. Will give it a try. Overall very disappointed with Huawei Support.

Google used to replace their Nexus devices earlier even if they were not bought at google store but since this is a known hardware issue they do not want to deal with it anymore.

On a side note - See the irony here the Class action law suite support is much better

Filled their form on Sunday. Received a follow up call today

https://chimicles.com/google-nexus-6p-battery-early-shutoff-bootlooping-class-action-investigation/

Who ever has not received proper support should try to fill the class action lawsuit.
[Nexus 6P Q&A, Help & Troubleshooting] mk2munky:
I also participated but did not receive a call back and they actually have an office within like 50 miles of me. What did they say? Any idea of the timeframe or potential outcome?
[Nexus 6P Q&A, Help & Troubleshooting] RyomaEchizen:
BLOD hits my 6P today :(

I've read all the pages from this thread and i understood that BLOD is when you only can access to fastboot and barcodes screen. Well, i can't access to barcodes too. That's new? :confused:

Another thing: When i connect my 6P to the charger while the phone is off shows the battery charge mode screen (big battery logo) but stills bootlooping after 10 seconds
[Nexus 6P Q&A, Help & Troubleshooting] csjneek:
What were you doing when it happened and what firmware?

Trimis de pe al meu Nexus 6P folosind Tapatalk
[Nexus 6P Q&A, Help & Troubleshooting] RyomaEchizen:
I was using Tapatalk with low battery (5-4%). I turned off the phone and then i plug it into the charger. Bootloop appear :(

Never a freeze, never a random reboot, never battery poor performance.

PureNexus 7.1.1, stock kernel
[Nexus 6P Q&A, Help & Troubleshooting] csjneek:
**** this is crazy, can't seem to find any common fault that triggers this bootloop.

Some say is the heat that crap out the solder but a lot happened during winter when the phone is a bit cooler, others said phone was on table or in pocket doing nothing. Makes no sense.

I know that on LG g4 most had early signs like frequent spontaneous reboots that finally led to bootloop.

Trimis de pe al meu Nexus 6P folosind Tapatalk
[Nexus 6P Q&A, Help & Troubleshooting] daniel2744:
so I'm the latest vitcim of the bootloop of death. started on saturday morning. so i finally got time to call hauwei today(in fact 10mins ago) and they actually told me that they never have heard of the problem. Are you #%@#ing kidding me! Such BS. I told the guy that this problem is all over the internet and he also was saying that even if it was true that since i don't have warranty and i'm screwed(my word not his). I will not be buying another hauwei phone again and lesson learned from me...always buy from google not best buy in this situation. had i bought my phone though google...who knows i might of gotten some help.
[Nexus 6P Q&A, Help & Troubleshooting] RyomaEchizen:
In Argentina is autumn (10º-12ºC yesterday when my 6P dies)
[Nexus 6P Q&A, Help & Troubleshooting] v12xke:
Nice to know, but irrelevant. From your other posts and in other threads, you have no access to recovery or a stable bootloader to attempt flashing. Time to move on.
[Nexus 6P Q&A, Help & Troubleshooting] sg3707:
I have mentioned in the form that my issue is very recent and I am still trying to contact Huawei, May be that is the reason I was contacted. Their lawyer has said that if Huawei does not provide proper support in the next 30 days I can call their office and they will include my details in the lawsuit.

Update :5/11/2017 : Chat responded. Thanks to user 5.1. I have sent my phone, have no idea when I will receive it. Using my old Sony xperia Z Ultra GPE as primary phone now. Surprisingly Project Fi sim is working without any issues.
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
Well my fourth replacement has started boot looping but not fully committed to dying haha the phone agent couldn't believe I was trying for my fifth replacement. SMH this is annoying
[Nexus 6P Q&A, Help & Troubleshooting] sg3707:
Feel your pain....My phone in the past 7 months never had a boot loop and shutdown issue. It was working perfectly fine.

When I saw few posts on bootloop issue I just ignored imagining that my phone was the lucky one.....till it happened

I cannot pin point why it happened....Even if I think no there is nothing strange or even a clue of why it happened that I can think of now
[Nexus 6P Q&A, Help & Troubleshooting] foxxx5oh:
I got extremely lucky, was able to recover my 6p from the bootloop once, used it for 2 weeks until the bootloop came back. As the second owner of the phone, I was unaware if I would get any support at all through Huawei, which I didn't...I called and gave the information they requested and their tech was all about denying any issue whatsoever with the phone hardware. Half defeated, I called Google Fi support as the original owner had purchased the device through them, after transferring ownership of the device, they sent me a link to order a replacement. Hopefully the replacement they send doesn't suffer the same fate as this one has, but I can't help but tip my hat to the Fi team and their level of support. They were courteous, extremely professional, and acknowledged the issue without trying to blame it on misuse like Huawei did.
[Nexus 6P Q&A, Help & Troubleshooting] leroilion02:
what is the deference betwen the simple bootloop and bootloop of death

i have nexus 6p whit booloop i can enter in fastboot mode

I tried flashin factory image all is ok but when the phon reboot for the first time he take time but after just rebooting

what do you advice me?

note: no warranty in my contry
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
Do you have access to recovery mode? Either stock or TWRP? If not, even after flashing a full stock image or flashing TWRP from fast boot you pretty much are in the BLOD camp.

Also, if you can successfully flash a stock image using the flash-all option from fast boot with no errors but nothing has changed and you are still looping at the google screen you are done. Goodnight, finished, have a nice day.
[Nexus 6P Q&A, Help & Troubleshooting] IIEtCII:
how widespread is the bootloop issue? Should I be expecting the problem soon? because I have my device for 13 months.

Is the problem like LG's bootloop in term of spread on the LG G4?
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
I'm getting a random reboot a day if not two or three. Ive had this replacement about a month... If they replace it, it'll be my fifth replacement...
[Nexus 6P Q&A, Help & Troubleshooting] skiely666:
Got the BLOD myself, just updated to may update 7.1.2 with flashfire & was getting RR so I knew something wasn't right.was getting early battery shutdown too 10/15% some times 20% but that has been going on long before the may update. It just shut down at 15% & I plugged it in to charge & boom, loop. Couldn't get past the Google splash screen, couldn't get into recovery, tried to flash TWRP a few times, tried flashing firmware, even tried flashing O DP1, nothing. Got onto a chat with Google & they set up RMA refurbished unit for me. This was Wednesday & I had my refurbished unit by Friday from London to Dublin, not bad. The refurbished phone was in perfect condition much better than mine & had different hardware components in it, I took pictures.

Bootloop phone

EMMC: Toshiba

DRAM: Samsung

Refurbished phone

EMMC: Samsung

DRAM: Micron

Anyone else see anything like this?
[Nexus 6P Q&A, Help & Troubleshooting] randy6644:
Hey, guys. I figured out which part of the phone is screwed up. There's some dude on an online C2C website that could fix the problem which costs approximately 50$. And there were few people got their phones fixed . They also provide services like upgrading your ram and storage. Anyway, I asked the guy how he was gonna fix my phone. He said that was a motherboard related issue then I asked him if he was gonna replace my old motherboard with a new one, he said he'd fix the CPU. So the problem lays with the CPU and he used the word 'fix', which means he's not snapping a new Snapdragon 810 on it, he was gonna FIX it. Anyone who had experience in doing such things of such kind could really give it a try!
[Nexus 6P Q&A, Help & Troubleshooting] cwassman:
[MENTION=5851560]randy6644[/MENTION] Do you have any contact information for "the dude" ?
[Nexus 6P Q&A, Help & Troubleshooting] randy6644:
Yep, but he's in China ,so I don't think it's helpful to tell you guys that.
[Nexus 6P Q&A, Help & Troubleshooting] KRzYamaneko:
Hello,

My Nexus 6P was in bootloop yesterday, looping on the GOOGLE logo.

No possibility to get a proper boot, no possibility to boot in recovery to try something, the only working option was power off...

This morning I wanted to try with adb, but was failing too.

And now, for an unknown reason, my phone is up and running... I launched some apps 3Dmark, and now an HD video, but it working "fine" for now.

Does someone has an idea of what's happening ?

Yesterday I contact my sales and they will refund me if I send it back, my warranty is void since 3 days... They are doing a nice best effort for me, but I didn't found another phone to replace it in my country (France), cause the nexus 6P is end of sales, and the Pixel is not provided on my country.

If someone have an idea about the issue I got, if I can collect advanced logs or if you have some t-shoot tips it could be great.

If I think I will just send it back to be refund (if it's a random hardware issue I prefer to send it back before it completely failed me...).

Thanks for your help.
[Nexus 6P Q&A, Help & Troubleshooting] neo905:
Well. You can add me to the bootloop of death. After owning the phone for exactly 1 year and 1 month, this week the phone bootlooped once and then came back online and bootlooped a couple hours later and never came back. I have no idea what caused it.

I got a Pixel XL to try that phone out for a awhile to see if I like it. I have "a dude" that already replaced my screen that I will call this week to see how much it will cost to fix it. If it's not too much I might consider it as I would rather wait for the devices coming out this Fall.
[Nexus 6P Q&A, Help & Troubleshooting] mk2munky:
I'm keeping a close eye on the OnePlus 5 leaks. I think that OP is the closest thing to the Nexus line at this point. Google has realized that it can sell the Pixel line at an iPhone pricepoint, nearly double what a reasonable price is.
[Nexus 6P Q&A, Help & Troubleshooting] mk2munky:
This is an interesting observation. I have been wondering what the core issue was. Perhaps it was a problem with those hardware components that Huawei has identified.

I actually contacted support again tonight on chat after initially contacting them about 3 weeks ago when my phone bootlooped. The chat rep didn't even bother to check the IMEI, but instead upon me telling him that I purchased the phone in March 2016 he flatly said that it was out of warranty. I gave him my wife's IMEI, which curiously just went out of warranty yesterday, and he didn't even offer me anything being that it just went out yesterday. My wife's phone is still operational, but I have half a mind to send mine back after securing an RMA using her IMEI since it is at least closer to the warranty period.
[Nexus 6P Q&A, Help & Troubleshooting] randy6644:
I‘ve mentioned it above. It's a CPU issue.
[Nexus 6P Q&A, Help & Troubleshooting] hevzy86:
Hello, guys, today had same issue with boot loop after updating to pure nexus 7.1.2 (see only Black Google Screen). I can go to recovery mode but cannot flash anoher rom(after this procedure phone is always reloading), can somebody reccommend me what can i try to fix it? Thank you.
[Nexus 6P Q&A, Help & Troubleshooting] skiely666:
Have you tried clearing the cache in recovery? Failing that flashing a stock image?
[Nexus 6P Q&A, Help & Troubleshooting] hevzy86:
Yes, same result(
[Nexus 6P Q&A, Help & Troubleshooting] skiely666:
Yes to cache or both? Did you flash the stock image with fastboot manually or flash all.bat or use nexus root toolkit? The common denominator with the BLOD is loosing recovery & you have not..
[Nexus 6P Q&A, Help & Troubleshooting] hevzy86:
I was flashing stock image using Nexus Root Toolkit, result now i cannot come to TWRP anymore(see robot with exclamation point and another recovery menu)
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
Fastboot is your friend. Heisenberg has a great tutorial that might help you back from the dead. I would start with using the flash-all.bat script with the latest full image.
[Nexus 6P Q&A, Help & Troubleshooting] raulg15:
So my Nexus 6P got the bootloop. I bought it in Jan of 2016 at a Bestbuy and when I contacted Google they said to contact Huawei. When I contacted Huawei they said it was a month out of warranty and there is nothing they can do. Neither Google or Huawei are helping me and they are both basically telling me its not their problem.

What can I do now? I feel if this is a known widespread issue they should correct the issue and help out the customer. I am trying to escalate the situation but I don't know what will happen.

anybody have any suggestions?
[Nexus 6P Q&A, Help & Troubleshooting] hevzy86:
Can you send me a link for this tutorial, please?

---------- Post added at 02:08 AM ---------- Previous post was at 02:03 AM ----------

I was speaking with google tech support(bought Nexus 6p in 2015) they send me steps try to fix boot loop, they said if doesn't work we will consider to replace your phone
[Nexus 6P Q&A, Help & Troubleshooting] hundrednaire:
I sent back my bootlooping nexus 6p to huawei for repair. Shipped out last tuesday and got it back yesterday. 6 days round trip, not bad. Got a replacement which looks new(er).
[Nexus 6P Q&A, Help & Troubleshooting] mk2munky:
Join the class action and start looking for a new phone.... additionally, never purchase ANY product from Huawei again.
[Nexus 6P Q&A, Help & Troubleshooting] AZDJedi:
I bought mine in Canada from Telus. I can't approach them for repair as my account is now dead. I've moved to Ukraine.

Anyway, I've been chatting with Huawei Canada support agent and she informed me that there's a rumour of WARRANTY EXTENSIONS. But just rumors. Mine was 2 weeks over when the bootloop started! I'm going to continue chatting with them evey few days.
[Nexus 6P Q&A, Help & Troubleshooting] malstroms:
i have the same problem with my nexus 6p, it happen this morning and i tried to flash it but it failed when i tried to unlock the bootloader it said ( remote oem is not allowed ), is there anything that i could do to fix it?
[Nexus 6P Q&A, Help & Troubleshooting] Laucien:
Just started getting a bootloop on this. Not sure if it's the same issue or not.

Last night my phone was charging and it suddenly rebooted then started to bootloop on the unlocked bootloader warning -> google screen -> repeat. I could still get into the bootloader and TWRP so went in, wiped cache and dalvik and everything booted up just fine.

Tonight though I was on my way back home when the phone crashed while I was using it (60% battery) and it started bootlooping again. I could still get into TWRP but wiping cache didn't do anything this time. I have it charging it now and waiting for it to reach 100% before trying to boot it up again.
[Nexus 6P Q&A, Help & Troubleshooting] inthedark22:
Lucky to be able to get in twrp. Maybe reinstall rom/kernel. Mine never booted in to twrp or any othwr option in bootloader menu.
[Nexus 6P Q&A, Help & Troubleshooting] Laucien:
It's weird. I got into TWRP and flasahed the latest LineageOS along with the new bootloader+vendor and it bootted OK. Half the phone was crap because I had done a system wipe and never flashed gapps but it worked. Then I went on to flash gapps and was stuck in a bootloop again. Now no matter what I flash (can still get into recovery) it doesn't work. Tried other rooms, a full wipe, going back to stock and nothing. I can flash stuff and I can even flash recovery (I went from TWRP to stock and back to TWRP) but nothing seems to work.
[Nexus 6P Q&A, Help & Troubleshooting] v12xke:
It's probably bad memory. Try fastboot formatting system, userdata and cache. If your memory is ok formatting should complete without errors.
[Nexus 6P Q&A, Help & Troubleshooting] Laucien:
OK, I'll give that a try once I get home tonight.

That would be "fastboot format system", right? Do I need to do an erase first?.
[Nexus 6P Q&A, Help & Troubleshooting] v12xke:
No need to erase beforehand. Goes without saying but also make sure you are using a known good cable and a PC setup with the proper drivers and the latest ADB/Fastboot binaries. Note any errors.

fastboot format system

fastboot format userdata

fastboot format cache
[Nexus 6P Q&A, Help & Troubleshooting] Laucien:
OK, I did that and here are the results:

Formatting all 3 partitions: https://pastebin.com/cfBh9Bhh I don't see any obvious errors there.

Then here's the console log when flashing all back to stock: https://pastebin.com/wb7rTF8h

I also left the phone charging all day long. Still stuck in a bootloop = (.
[Nexus 6P Q&A, Help & Troubleshooting] v12xke:
Kudos to you for posting logs to Pastebin like a Pro. Wish more ppl could/would do this for troubleshooting purposes. Everything looks normal to me, but no successful boot... There is a known hardware fault with the motherboard/memory, but now you've successfully formatted your internal memory, I don't have a next step for you. Sorry. Like others, I thought you would get formatting errors confirming bad memory. I don't see a way forward for this device other than replacement. You've done everything right as far as I can tell. I hope I'm wrong but I don't see it. .