[X Style (Pure) Q&A, Help & Troubleshooting] Fredmeduh:
I bought this phone used and the person who had it before me it rooted and installed some of different ROMs on it. After getting my used moto x pure 2015 running android 6.0. I booted it up and tested all the functions (including downloading a few apps) Wi-Fi, camera, audio/charging jacks ext. Everything worked fine. So did normal factory reset (not using TWRP) just to make sure everything was clean before using it as my daily. Then, (BUM BUM BUM!) :) when I tried to start downloading all my apps. None of them would download even though the Wi-Fi was working. Error 492 I think.

I started trying custom ROMs because I was having two big issues (apps not downloading and incoming call not bringing up accept/decline screen) with my stock rom. and wanted to fix those issues with a fresh stock image.

This is all new to me and has not been as easy as anticipated. If anyone knows a clean factory image I could flash or a fail proof fix to error 492 that would be helpful. I really just want to return to fully working Motorola stock android, but the files I have used haven’t fixed the issue. I have searched for a factory image without finding one…

Is there a way to flash the Motorola image through TRWP?

Otherwise, maybe you can help me with my flashing method, and maybe tell me what I am doing wrong. I tried to flash multiple stock images all with the same issue. I have also tried to flash Resurrection Remix, and Brocken OS, both having resulted in a bootloop. I am starting to think I have done something wrong. The steps I have taken so far have been these:

My bootloader is unlocked status code 3.

My phone is not rooted. Do I need root?

First I downloaded adb and fastboot.

Then I flashed TWRP (3.0.2).

I never installed the official Motorola stock image because flashing it from fast boot wouldn’t work and it couldn’t be flashed with TWRP because it is a .gz not a .zip. (I knew a .gz needs to be flashed with fastboot but I knew TWRP was easer so I didn’t fuss with it)

After flashing TWRP to my phone, I downloaded (yes, I checked the md5) the various ROMs to my computer then transfered them to my phone via micro SD card.

Here are the file’s names if that matters:

moto_x_pure_edition_stock_x1575_mphs24.49-18-3_v1-odexed

(booted and Wi-Fi but play store won’t download apps)

moto_x_pure_edition_stock_x1575_mph24.49-18_v1-odexed

(booted but no Wi-Fi)

Broken-v4.9.1-clark-6.0.1-OFFICIAL-20160824 (with Broken_gapps_lp5.1.x_09172015)

(Brocken was the only non-stock that got past boot, but I still couldn’t get past set up without an error and never made it to the system.)

ResurrectionRemix-N-v5.8.0-20161220-clark (7.1 gapps failed to flash but I booted it anyway.)

(boot loop after both of my tries)

I got Wi-Fi working on one of the above stock ROMs (so I KNOW it works) but couldn’t even turn Wi-Fi on in all the others.

The method I used to flash all of the above files in TWRP was:

Wipe

Full wipe (davlik cache, data, system, cache)

(used for RR and Brocken)

Factory reset (using TWRP) (davlik cache, data , cache)

Used for the stock ROMs or even after flashing .zip file I got the error: no OS installed.

Install

Select file of ROM flash (gapps if needed) and flash

I can’t remember which ones but on some of them after flashing I again did a factory reset.

Then I rebooted

Thanks for reading. Sorry it was so long. I tried to add as much useful information as possible. Hopefully someone smarter than me will see my error(s) and help me get my phone into fully working order.