yashsingh1/xdaforums huggingface dataset:
[Nexus 6P Q&A, Help & Troubleshooting] Spectre Nine:
So Google got back to me and authorized an RMA.

It's so ridiculous how this works. I had to give them €800.00 by buying my phone again, which they would return when they received my original phone back and confirmed it was not caused my me. That's €100.00 more than the original purchase price when I bought it from the Google store, and I could possibly loose it if they try to point the finger away from themselves.

On top of this, They took the order and estimated a delivery of between the 26th - 30th of Jan. I emailed them on the 30th as the status had not changed, only to find that they had not progressed the order at all, as they don't have any phones matching mine (Black 128GB). They apparently moved my issue to a "specialist team" who said that they didn't have any matching mine and couldn't give a time frame when they would have. They offered me a silver one instead, to which I refused (It's pretty hideous to be fair). I have been waiting now a further 2 days for info, yet nothing.

I also stated that I would accept a black 128gb 6P, a black Pixel XL in which I would cover the cost difference, or a full refund. They've been quick to reply to emails but mostly with copy/paste replies and little in the way of finding a solution.

I've since bought a new screen for my tired old florescent red Nexus 5, which will have to tide me over until I get the OnePlus 3T, using the funds that Google are still holding...

I don't think I'll ever own a Google phone again.
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
While it sucks that you have had issues with your device, you can't blame them for holding funds on your card until the defective device is returned to them. They still have to protect themselves. A lot of people used that method to steal devices from Cell Phone carriers when RMA of phones started happening over the phone. People were willing to wreck their Credit report just for a Samsung Galaxy Note 3!!!

I do find it odd that the actual hold took place though. I have now RMA'd 5 Nexus 6P phones and I have yet to see an actual hold on my CC from them even though they say it all of the time. Hopefully this device you will be getting (hopefully soon) will not give you any issues. The 6P I received today is my 6th one!
[Nexus 6P Q&A, Help & Troubleshooting] debbymc:
My husbands phone went into the bootloop last Thursday. His phone was rooted and running pure nexus. I tried everything I could think of and find online, but of course nothing worked. I really believe that it is a hardware issue not software because if it was nougat then someone would have found a fix by now. I called Huawei on Monday and the man I spoke to was great. It took less than five minutes on the phone with him, he sent me am email asking for six pictures. I called back an hour after sending the pics, this time I got a woman. She again was very nice, she placed me on a 2 minute hold while she reveiw the pics. When she came back she told me she was email the return instructions and that I would be receiving a return shipping label from ups. She told me that from the time I send the phone it will be 7-10 business days to receive the phone back, but most of the time its more like 5-7 days. I got the return label the next day and sent the phone off this morning. I don't understand why so many people are having such a hard time with Huawei, they were great with me. They never asked if the phone had been rooted or on a custom rom, so I didn't tell them. Since I was able to lock the bootloader with the nexus root tool kit I think it'll be fine. Reading a lot of the posts on here I was scared to call them and ready to have to fight with them, but everything went smoothly.

Sent from mTalk
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
Replacement I got had the screen lifting out already and the metal case by the power button was dented in... I'm RMAing this phone also. I bought a brand new 6P not used so don't send me a half ass replacement. But I have to say Huawei is good just tired of sending phones back and forth...
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
Yeah it sucks man. I just opened up the 6P they sent me. No blemishes so far that I can see. Gotta let the phone warm up though, as it was sitting outside all day in 20°F.
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
Yep mine was frozen, literally, when I got it. I can't believe they would let garbage go out when they got a pristine (be it dead) phone from me. If you're going to replace my phone and say with one of equal then I didnt send in a half garbage phone.
[Nexus 6P Q&A, Help & Troubleshooting] jackpollard:
6 RMA's? Would you mind me asking; were they all due to the BLOD?

I got my 1st rma back today, it was a replacement for my pristine 6P. It took 7 days from the day I sent it in, not too bad.

My old phone was a 10/10, this is a 9/10, so I suppose I should be OK with it. The pen they included maybe boosted it to a 9.01/10. Seems to be OK for now, but time will tell, all though I think I'm sticking with another phone for awhile. Especially hearing about your 5 rma's!
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
The pen! ROTFLMMFAO!!!!
[Nexus 6P Q&A, Help & Troubleshooting] Spectre Nine:
Nah, I get why they do it, I just think it's done very inefficiently. They shouldn't hold funds if they don't actually have any phones to send me and can't give me a date when they will have one, and they shouldn't take more than the original price of my phone either. I honestly have no idea when I'll be able to spend my own money and it's already been more than a week. That's really silly.

I've had similar problems with Samsung phones and just sent the phone off to them straight away, no additional purchase needed.

Wow, 6 repairs later? I would have long since ditched the phone by now tbh. I've actually decided to replace mine already. I just can't trust it to work reliably, as it heads towards the end of its warranty. It's such a shame though, it's a really nice phone and I still have every Nexus phone since release.
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
Yeah this is the 6th phone I have received. It's up and running now but I just did a reboot on its own while I was feeding my daughter. All of a sudden the room lit up and the phone was showing the Google logo.
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
Yea this sending back and forth is annoying. Never had this amount of problems I'm with a phone they usually last a few years. Not 6 months max
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
That's what is pissing me off the most is the back and forth. I don't even let the rep state the words "troubleshooting steps" anymore. I just tell them I need to RMA and I've done all of the steps they will want me to do. They don't even argue with it.
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
Yep because they are probably seeing its a hardware problem... But I am going to keep sending it back till I have a phone that works. Its annoying that I can't get more then 6 months from these phones.
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
I'm going to keep this one on stock 7.1.1 tomorrow and see how it does. I'm kind of over the battery life of N enough to go back to MM for a while.
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
Well I've proved twice it's definitely not N because I've had two so far on 6.0.3 BLOD on me
[Nexus 6P Q&A, Help & Troubleshooting] doki81:
just got mine back from warranty of the same bootloop issue...seem like motherboard problem and the rom chip that was use on the old batch. i can see my previous emmc chips was samsung and after changed to new mobo..it is now using Toshiba..

hope the issue wouldnt happen again..lost all my data :(
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
Not to be that guy but.....My last two were Toshiba. ?
[Nexus 6P Q&A, Help & Troubleshooting] jackpollard:
I forgot to add this to my rma that got returned; I also got the 128gb version, I had the 32gb initially. I'm wondering if they ran out of the 32's, the 128's did not fail as much or ????.
[Nexus 6P Q&A, Help & Troubleshooting] speedyd718:
Alright, BLOD hit my 6P over the weekend. The device is completely stock, down to the locked bootloader. I'm stuck because my warranty ended 9 days before the BLOD appeared. Huawei is providing me no support because I'm outside the warranty.

So far I've attempted wiping cache, factory reset, and sideloading the rescue ota via ADB/fastboot. I'm at my wits end. I can access the bootloader and stock recovery. Phone is still recognized on ADB/fastboot. The sideloading the OTA completed successfully, but it BLOD continued. Are there any other commands or tools I can try to revive this thing?
[Nexus 6P Q&A, Help & Troubleshooting] jackpollard:
Did you buy it with a CC? Most have an extended warranty, usually a year on top of the manufactorer warranty. Hopefully thats an option.
[Nexus 6P Q&A, Help & Troubleshooting] Spectre Nine:
I would imagine the 128gb was just less commonly bought due to cost so you don't hear of as many issues. Mine is 128gb and failed.
[Nexus 6P Q&A, Help & Troubleshooting] speedyd718:
I wish that was an option. Unfortunately I bought it on Swappa.
[Nexus 6P Q&A, Help & Troubleshooting] jhs39:
That's scary. How long do they usually last before you need to RMA?
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
Hey, to the last guy that is a few days out of warranty... If you still have recovery, you might not be in the same boat as us RMA veterans. Grab a full factory image and flash that in fastboot. The real BLOD usually has no access to recovery at all so maybe your not dead yet.
[Nexus 6P Q&A, Help & Troubleshooting] rcoliveirajr:
No 7.1.2 OTA image available yet, Nexus 5X was released today also, anyone wondering why these delaytime? something to do with BLOD/Battery problems?
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
Wait, they sent you a 128GB instead of a 32GB replacement? Was it Google?

---------- Post added at 09:25 PM ---------- Previous post was at 09:23 PM ----------

Well so far about a month. My first RMA was a brand spanking new one that sent to me and that was back in September.
[Nexus 6P Q&A, Help & Troubleshooting] jackpollard:
[MENTION=4613660]Jammol[/MENTION] they did exactly that. I sent them my original 32gb and sent me back a different phone with 128gb. The phone is obviously a refurbished one, slight ding where I did not have one and different serial number. A few other folks have mentioned they also received 128's upon receiving the rma back. Some thought it may be due to the 128's not selling as well, so they had spares. From Huawei direct.
[Nexus 6P Q&A, Help & Troubleshooting] speedyd718:
Is that different then sideloading an ota? Can I flash images with the bootloader locked? I'm willing to give anything a shot.

Last night I tried using the Wugfresh's Nexus Toolkit. I fastboot erased all the available options successfully, and fastboot formatted all the available options successfully. I then sideloaded N4F26J successfully. I still am in bootloop.

---------- Post added at 11:09 AM ---------- Previous post was at 11:06 AM ----------

When I spoke with Huawei on Monday, the rep claimed that the update coming is supposed to fix the bootloop problem. Don't know how true that statement was. It made me pretty angry though, since I won't be able to flash a new image with a locked bootloader. Wish there was work around for the developer option check box.
[Nexus 6P Q&A, Help & Troubleshooting] frostydawn:
Hello

I'm the one who's also having the same issue.

Did huawei say the coming update will fix the bootloop?

As long as I know, google have said that the bootloop is related to hardware problem.

If you don't mind, would you give me some more information about that please?
[Nexus 6P Q&A, Help & Troubleshooting] blueblur:
I got my phone back today. I had a 64gb phone before, it's now 128gb.

Took 9 days to replace.
[Nexus 6P Q&A, Help & Troubleshooting] Spectre Nine:
Still no word back from Google in relation to mine. It's been nearly 2 weeks and they've said they don't have any phones to replace mine with. No idea how much longer this is going to go on. Still a hold on my card too.
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
Well spoke with Huawei and they are blaming the sub par quality replacement they sent me in two layers of bubble wrap on UPS. So I have a scratched up dented phone with the screen lifting and they won't do anything about it and I have to make a claim and see what UPS will do... Smh gotta love the blame game...
[Nexus 6P Q&A, Help & Troubleshooting] Bluemgt06:
I repair phones for a living and this whole bootloop issue seems to be mostly battery related. No telling how many other phones I see with the same issues that batteries are bad on. The DIFFERENCE? Our devices shouldn't be at that point of deterioration yet, but they are because of possibly lower grade batteries that fail at a quicker rate. At least these aren't going all Note 7 on us. I've had my 128gb for almost a year and only had the 15% bug during the beta. I'll definitely invest in a battery before doing a send off.
[Nexus 6P Q&A, Help & Troubleshooting] randy6644:
I think it has nothing to do with the battery. Since flashing could be done and in bootloader interface, the phone doesn't shut off. The root cause of it still remains unknown.
[Nexus 6P Q&A, Help & Troubleshooting] jhs39:
At least one person who RMA'd phone reported that he got his back with a new motherboard.
[Nexus 6P Q&A, Help & Troubleshooting] randy6644:
Since there are lots of parts attached to the motherboard, replacing it also means the software comes with the phone are replaced.
[Nexus 6P Q&A, Help & Troubleshooting] jhs39:
Yes but if it was a software problem there wouldn't be much point in going to all the trouble of replacing the motherboard. The BOD effects people on stock Marshmallow, Nougat and on custom ROMs, so I really doubt its a software issue. I think it's a Huawei issue and I would never buy another one of their phones.
[Nexus 6P Q&A, Help & Troubleshooting] randy6644:
I'm just saying it could be software-related. The after-sale service staff just did their job . They are no experts in any way. So the best solution is simply replace the broken phone.

The worst thing is, if it's hardware issue. I'd like to know what exactly triggers it and which part is the cause. I do think Google should be responsible for this too,

Nexus 6 has speaker issue, pixel c which I owned 3 has fatal issues, half of the screen goes dead and gradually the tablets can't be turned on, the wifi is freaking weak. Now the nexus 6P is in this Google-screw-up-again category . And the pixel, the only phone I didn't have, the phone Google seems to have put a lot of effort in, has the wifi dropping issue. I know this because my friend has one and I've found out he's not the only one.

I am an Google fan but Google has let me down for too many times. I love the software , but I'm not going to buy their phones and tablets again, never.
[Nexus 6P Q&A, Help & Troubleshooting] frostydawn:
Is huawei US providing free RMA after one-year warranty?

I live in South Korea, and when I took my 6P with bootloop to customer care center, they said since my one year warranty is passed, they can't provide me a free repair.

Buying another used phone costs about 250$, but replacing its motherboard costs about 350$..
[Nexus 6P Q&A, Help & Troubleshooting] tjchuot287:
RMA

A bit silly question, but how can i get my phone replacement? will they ask for any warranty papers? or they will track down my phone IMEI? Im from Vietnam anyway. Thank in advance.
[Nexus 6P Q&A, Help & Troubleshooting] jackpollard:
I went directly to Huawei, 18885482934 and explained my problem and all I did to fix it. I did relock the bootloader and did not mention it was ever unlocked. My phone was more then a year old and they did not hesitate to fix it. I would start with them.

Good luck.
[Nexus 6P Q&A, Help & Troubleshooting] tjchuot287:
Thank for reply quickly, i will try it tomorrow.
[Nexus 6P Q&A, Help & Troubleshooting] Spectre Nine:
I think Google are just hoping I'll get bored and go away now tbh.

I sent another mail today, as I have yet to hear anything back about the situation. Can't believe how amateur this whole process is.
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
As is Huawei with me because I am so fed up waiting for a supervisor to "call me back" so I now call about 6-7 times a day because they happen to always be on the phone and there is "only one." Now before you think I am being a little over the top... I have been waiting now a week for them to call me back and every time I hold for a supervisor they cut the call off. Oh and this is in reference to a damaged phone they sent me as a replacement. The metal casing of the phone is dented and scratched AND the screen is lifting out of the phone. So needless to say I am just a little upset about this crap!
[Nexus 6P Q&A, Help & Troubleshooting] headcreepz:
Time of return

Sent mine off last Monday and today got an email saying I could expect it tomorrow via ups. Not bad...hope this is the last time. Btw mine was 64gb.
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
I'm wondering how many people have rma'd their blod 6p and then are running 7.1.1 with no problems and for how long?
[Nexus 6P Q&A, Help & Troubleshooting] randy6644:
Since there's no way for me to return my device , i'd probably hold onto that little hope that some might figure out a way to fix it.
[Nexus 6P Q&A, Help & Troubleshooting] headcreepz:
I did in fact receive my rma today. I sent them my 64gb bootlooped 6p and in return I got a brand new 64 GB model with 7.0 loaded. Rooted on dark liquid 7.1.1 and so far so good.
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
For me it was a month and I'm on my 6th one.
[Nexus 6P Q&A, Help & Troubleshooting] speedyd718:
If you feel compelled to support, and bring attention to this issue.

https://www.change.org/p/google-inc...utm_source=share_petition&utm_medium=copylink
[Nexus 6P Q&A, Help & Troubleshooting] rdrai:
My Nexus 6p was just six months old and its dead?. I was taking a picture on the birthday and the phone just crashed and rebooted. The nexus got a few random reboots a few days ago but this time it was stuck ?. No recoverymode and my bootloader was locked ?.

Tried to boot recovery>> Failed!

Tried to flash 6.0 (stock)>>Failed!

Tried to charge>> Keeps looping... ?

Tried to unlock>>Failed because you need to have a checkmark in development options.

No options left and contacted Coolblue from the Netherlands.

Nexus 6p info:

Running stock 7.1.1 stable

32gb emmc toshiba

Silver / gray

Hynix RAM

International Model

I had no issues with my battery (i think)
[Nexus 6P Q&A, Help & Troubleshooting] v12xke:
Sorrry for your loss. If you get a replacement 6P be sure and unlock the bootloader first thing. It may not have saved you this time, but you will never know because you didn't have any tools at your disposal. Unlocking your bootloader does not void your warranty and still allows you to receive regular OTA's if you are running stock.
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
My 6th RMA 6P shut off 4 times on me today! Yay!!!
[Nexus 6P Q&A, Help & Troubleshooting] frostydawn:
Wow that's terrible..

I feel sorry about that and hope that won't happen to mine.
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
I'm so annoyed by it. I don't even bother explaining to the Project Fi reps anymore. They still haven't received my latest return device as yet. Once they get it, I'm requesting another one.
[Nexus 6P Q&A, Help & Troubleshooting] veedubsky:
Smh... Still waiting on the blame game to end. Huawei shipped a shyt replacement that was damaged but is blaming UPS. Now they are battling who's going to pay for it... In the end, idc... Hopefully I just get my money back BC I'd rather just buy another phone at this point BC I'm out of warranty and won't be able to get it replaced when we all know.... It'll just break again!
[Nexus 6P Q&A, Help & Troubleshooting] Jammol:
Yeah...See my post from just now in the random shutdown thread. This is just stupid now. I'm about ready to go to another manufacturer and carrier because nothing else supports Fi fully.
[Nexus 6P Q&A, Help & Troubleshooting] scdavis0:
Would love some advice here guys --

I had BLOD (could get not past google text) for 2-3 days. All the sudden the phone booted up. Seems to be working fine now. I already went through the process with Huawei, and I have my UPS label ready to go. Should I:

A) Send it in anyways

B) Unlock bootloader and reflash.. something? I really just want to run stock and get OTAs

C) Just keep using it
[Nexus 6P Q&A, Help & Troubleshooting] Drissouille:
Had a BLOD last week. Received my phone today with new motherboard.

The phone came on 7.1.1.. Just wondering if I should downgrade to MM ?

(Just for the record, the phone came back pretty quickly and I'm from France)
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
I did, I'm very happy with this setup. Plus I dig exposed.
[Nexus 6P Q&A, Help & Troubleshooting] Drissouille:
Since I'm on Nougat for quite a long time now, I just can't remember how notifications looks like on MM ?

I just love the way they are designed in Nougat.. but yeah I guess that's a small sacrifice to make :p
[Nexus 6P Q&A, Help & Troubleshooting] CyberpodS2:
To be honest, some folks have said they got the blod on mm but it's possible that once 7.x.x is installed it triggers something. By

My big issue is that after months of this nonsense nobody has an ounce more of an idea what the root cause is. I think give mm a run and decide if your satisfied or not. What's a few hours? Lol
[Nexus 6P Q&A, Help & Troubleshooting] jhs39:
Multiple people who never upgraded from Marshmallow at all said they got the BOD anyway. Other phone models are running Nougat without any BOD issues. People can blame Nougat all they want but the Nexus 6P is a poorly made phone with a failure rate that's ridiculous. Some people claim to have RMAd multiple phones in under a year. What other phone has such a high failure rate? Google knows these phones are **** and rather than recalling them is simply running out the clock on the warranty. I was considering buying a Pixel but not now. Will never buy another Google phone.
[Nexus 6P Q&A, Help & Troubleshooting] amirfk12:
I got this yesterday morning. Was devastated. I was able to pull a nandroid backup from the device dated Feb 9, so hopefully I'm mostly covered.

RMA unit hopefully to come in today (paid for express shipping). Hoping that everything goes well with transferring the data onto the new one. Still debating on whether to send in charging cable with the dead unit when it goes in today.
[Nexus 6P Q&A, Help & Troubleshooting] frostydawn:
I gave up fixing it by software, bought an display-broken phone at around 60$, took it to an aftermarket engineer and fixed it at around 40$.

I fixed my phone at around 100$, which is quarter of the official repair price, and now I'm so happy.

Sent from my fixed Nexus 6P
[Nexus 6P Q&A, Help & Troubleshooting] v12xke:
Good news... this calls for some Soju! :good:
[Nexus 6P Q&A, Help & Troubleshooting] frostydawn:
Thanks a lot:)
[Nexus 6P Q&A, Help & Troubleshooting] :
Never a problem with this phone.
[Nexus 6P Q&A, Help & Troubleshooting] Jxcorex29:
I haven't had an issue with this phone yet (hopefully won't). I think in going for the One Plus line. When I was deciding between a OP or N6P everyone told me go with Nexus.