[Nexus 6 Q&A, Help & Troubleshooting] sanumaj:
Ok guys with google support being forwarded to Motorola - This is what Motorola recommends... I am skeptical about a hard reset and re-doing all my set up.. and as expected none of this works.

Here's the steps on how do the Clear Cache Partition:

Power off the device and unplug it.

Press and hold the Volume Down button. While still holding Volume Down button, press and release the Power button.

Press and release the Volume Down button until you reach Recovery Mode.

Press and release the Power button to select Recovery Mode. The device will restart. An image of an Android robot with a red exclamation mark will appear.

Press and hold the Power button, press the Volume Up button once and then release the Power button.

Use the Volume buttons to scroll to Wipe Cache Partition and press the Power button to select it. If an additional confirmation screen appears, use the Volume buttons to scroll to Yes and the Power button to select it.

Once the cache wipe has completed, press the Power button to select Reboot System Now.

Factory Data Reset

If you wish to remove all personal information from the device, or are experiencing software issues, perform a Factory Data Reset. This deletes any data stored on the phone.

Touch Image.

Touch Settings.

Touch Backup & reset.

De-select the Automatic restore option. (May need to turn on Back up my Data to turn off Automatic restore)

Touch Factory Data Reset.

Touch Reset Phone.

Note: For enhanced security, device encryption is enabled by default. As a result, completing a Factory Data Reset may take longer than expected to restore device to factory settings and display the home screen.

Memory Size Factory Data Reset Initial Power-Up

After Factory Data Reset Total Time to

Home Screen

32GB 10-15 Minutes 7 Minutes 17-22 Minutes

64GB 20-25 Minutes 7 Minutes 27-32 Minutes

External Reset

If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset.

Warning: Before proceeding with an External Reset ensure you know your Gmail address and password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need help?”.

Once you have reset your password you will need to wait for approximately 24 hours before you can use the new password to unlock the phone. After approximately 24 hours, power up the locked phone in an area with Wi-Fi or data service, and enter the new password.

Notes:

When using this feature; everything is deleted from the device.

Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.

Android 5.x (Lollipop)/Android 6.x (Marshmallow) Steps

With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.

Press the Volume Down key to highlight Recovery mode.

Press the Power key to restart into Recovery mode.

The screen will display an Android robot with a red exclamation mark.

While holding down the Power key, press and release the Volume Up key, then release Power.

Use the volume keys to scroll to Wipe data/factory reset and press the Power key to select it.

Scroll down to Yes - erase all user data and press the Power key to select it.

If you need any further assistance, please feel free to contact us, by calling 1-800-734-5870. The customer service hours of operation are Monday through Friday from 7 am to 10 pm, Saturday and Sunday 9am-6pm CST.

Thank you,

Sincerely,

Motorola Customer Care

Level 1 Support