[Windows 10 Mobile] klorofill:
Horrendous customer service as expected

Yeah, so this morning I got the most bull**** email response from these people... Look the people at CUBE and companies like this are know for notoriously bad customer service and horrendous English writing, reading, and comprehension... Like these firms are usually never staffed with the best of the best.

I mean look at this response... they don't even address it to me... they like sent me a response to someone else's question.

Their response:

Dear Guillermo Dominguez,

Thank you for your mail.

Can you tell us your order number like 73xxx? You can check the order number in your paypal account at here: https://www.cube-tablet.com/customer/account/login/ if you bought it from our websitee , we will check for you soon.

Have a nice day.

Best Regards

Jenny

Cubetablet Support Center

I wrote back the following:

Hello...

I am not*Guillermo Dominguez. I order my Cube WP10 from gearbest.com. Look I asked a simple question. I just want a straight answer...

QUESTION:*How can I calibrate the display screen in order to fix display positioning?

I have the CUBE WP10 (ALLDO CUBE T698). It is a great phablet, however there is one major problem! I need your help to fix this problem. The problem is the display positioning. The software seems to say shift the display downward by 2mm-3mm so that at the top of my screen there is terrible black bar, and at the bottom of my screen picture is displayed beyond the edge of the visible screen area. This is a massive bug! In fact, even famous reviewers like Zac Bowden of Windows Central wrote an article about the Cube WP10, in which he wrote: "I kid you not, the screen on the CUBE WP10 is in the wrong place. It sits below the viewable area by just a few pixels, leaving a noticeable gap at the top of the display and cutting off the bottom of the navigation bar and apps. This appears to be an issue on all CUBE WP10 devices, and is something I can't seem to fix. It appears to be a software issue, as the actual LCD is positioned correctly with the frame of the display. Windows 10 Mobile just seems to think that the viewable area is slightly below where the LCD is, and it's super annoying. Because of this, the touch calibration is off a noticeable amount. For example, when drawing in Fresh Paint, the paint comes out below my finger rather than right under it. It's terrible... Based on the display being in the wrong place, the OS scaling poorly at 7-inches and the device not being supported with any updates, I can't recommend this device at all." -Zac Bowden (Windows Central)

Despite this rather scathing review, I still bought this device because I saw so much potential in this device. I don't care what other people say about this device, I still love this device and I think it is really good. However, I still think the screen display positioning is horrible and needs a fix. Can you please tell me how to fix the positioning of the screen. How can I calibrate the display screen in order to fix display positioning?

Translated to Chinese:

问题：如何校正显示屏幕以修正显示器的定位？

我有CUBE WP10（ALLDO CUBE T698）。这是一个伟大的phablet，但有一个主要问题！我需要你的帮助来解决这个问题。问题是显示器的定位。该软件似乎表示将显示器向下移动2mm-3mm，这样在屏幕顶部有一个可怕的黑色条，屏幕底部的图像显示在可见屏幕区域的边缘之外。这是一个巨大的bug！事实上，就像Windows Central的Zac Bowden这样的着名评论家写了一篇关于Cube WP10的文章，他写道：“我不小心，CUBE WP10上的屏幕是错误的地方，它位于可视区域的下方，只有几个像素，在显示屏顶部留下了明显的差距，并切断了导航栏和应用的底部，这似乎是所有CUBE WP10设备上的一个问题，这是我似乎无法解决的问题。这似乎是一个软件问题，因为实际的LCD与显示器的框架正确对齐，Windows 10 Mobile似乎认为可视区域略低于LCD的位置，这是非常烦人的，因此，触摸校准是一个显着的量，例如，当绘制新鲜油漆时，油漆从我的手指下面而不是正下方，这是可怕的...基于显示在错误的地方，操作系统缩放不佳在7英寸，设备不支持任何更新，我根本不能推荐这款设备。“ -Zac Bowden（Windows Central）

尽管这个相当厉害的评论，我仍然买了这个设备，因为我看到这个设备有很大的潜力。我不在乎别人对这个设备说什么，我还是喜欢这个设备，我认为这真的很好。但是，我仍然认为屏幕显示定位是可怕的，需要修复。你能告诉我如何解决屏幕的定位。为了修正显示位置，我如何校准显示屏幕？

Thank you,

Best regards,