[Verizon Note 7  Questions & Answers] serusaert:
Verizon chat

Verizon: Thank you for contacting the Verizon Wireless Chat Team regarding your bill. How can we help you today?

You: hi - i see that you are still charging the monthly payment on the note 7 and have not credited past payments back to my account. is this correct?

Casey: Hi!

Casey: With whom do I have the pleasure of speaking with today?

You: its my understanding that you can't charge me for this phone due to the recall

You: my name is XXXXXXX

Casey: Hi XXXXXXX! Allow me a few moments to read your concern..

Casey: Thank you XXXXXXX for giving me time to read the concern..

Casey: I understand your concern and I'll be more than happy to check the account to make sure of that issue.

Casey: I just want to confirm did you received any return box from us in order for you to return the Note 7?

You: yes but i don't intend to return it

Casey: Oh I see.. are you still using the Note 7?

You: yes

Casey: Did you request for an upgrade or a replacement for your Note 7?

You: no

You: due to recall law precedents, it is illegal for verizon to sell, charge, bill for a recalled item. verizon also has no legal ground to demand it's return

Casey: That statement is correct and we are also mandated by the law to have a replacement for recall device

Casey: We are currently allowing our customers to exchange the Samsung Galaxy Note7 toward another device. As part of this exchange program we will mail you a special recovery box. If we don’t receive your Note7, you will be charged the full value of the phone."

You: verizon is not currently selling a replacement that i find acceptable.

You: agian, it is illegal to charge for a recalled item as you acknowledged above.

Casey: May I know what specific phone do you have in mind?

You: you just contradicted yourself

You: please credit back all charges for the phone and stop billing me for the monthly installment

Casey: We will go ahead and request for a full credit and we will also request for you to return the device back since Samsung will also request us to give back the actual unit that we issue to you as a proof.

You: you can request anything you want, however, it is not mandatory to return it.

Casey: I understand your part XXXXXXX.. Let me just confirm what is the appropriate action for this

Casey: The reason why Verizon is requiring the customer to return any device that has been status as Recall for the safety precaution advise by the manufacturer of the device ( In this scenario is Samsung )

Casey: You can view the details send to us by Samsung through this link..

Casey: http://www.samsung.com/us/note7recall/

You: yes, i understand, however, there is no sense in which you can make it mandatory or make the refund contingent upon return of the product.

Casey: Samsung is requiring us to have a proof that a specific customer owned or received a Samsung Note7. Before they provide a replacement for the device and apply a credit and/or refund

You: i udnerstand that samsung may not reimburse verizon without return but that's not my responsibility. it is simply that verizon cannot charge for a recalled item.

Casey: I understand your position XXXXXXX.. I will just discuss this to our internal department for awhile to make sure we can apply appropriate actions to this.

You: ok, thanks!

Casey: No problem, XXXXXXX.