[Moto G 2015 General] ResistanceIsFutile:
I'm so done with TextNow too!

TextNow allows you to delete a card used with your account there and add another, but your only setting yourselves up, cause TN will not remove that card from their service records completely. So if you've put two or more cards on your TN account they will try charging any and all of multiple times till they get paid, and then claim it's a bug on their system.

Think of the NSF charges on any active cards you have removed from a TN account, that you don't have or keep a balance to cover the TN bill, just claim them lost to your bank and pay your bank to send you a new card, so TN can't charge it, or to close that card's account with that bank, or yet to file a dispute with your bank over the TN charges - for your having already removed the card(s) from your TN account prior to any new billing, so it should not be a method of payment of any billing used as a recognized way to pay for your TN account(s) anymore and/or as even the accounts are service related and have been closed.

I'm so done with TextNow and have gotten my refunds credited back to my cards (bank debit - gift card), taking over 40 days to see both credited refunds. Just like everything else in TextNow control it just makes them stink all the more to the high heavens.

@ KNOW THIS:

Due to customs regulations and shipping cost, we have all returns shipped to our New York facility first. Here we ensure to remove the batteries from the devices that customers may have forgotten to do so, as well as ensure the packaging is adequate to meet international transit specification. Once the device inspection and preparation has been completed, we ship them in bulk to our headquarters here in Waterloo, Ontario, Canada. This allows us to save on shipping costs and pass the savings onto our customers. Once the devices arrive at the final destination, our team processes the return and issues the refund.

Once received in our Canadian headquarters and processed by the warranty team. The refund is issued, and could take anywhere between 2-10 business days to show back up on your card's account.

Pro's:

The only Pro to TextNow is that they do honor their refund policy and issue a shipping label - granted a device is still in like new condition and all material sent out to you is returned to them, phone also has to be free of any Google accounts.

[What is your return policy?

You may return your device for a full refund, including service fees and any applicable shipping fees, within thirty days from the date of purchase. The device must be returned with its original packaging and accessories and be in new condition in order to qualify for a full refund.]

Con's:

TextNow seems like a lure in promising cheap phones and service to the customer, but what I see it as for their paid customers is only to becoming a paying beta tester to their service at large and helping them to complete it in the long run.

Why else would they want to troubleshoot your device in any hopes of keeping you on and paying them for a crappy experience.

Oh did you know accounts can't be deleted either - you'd think YES it can, once it has been closed and you've moved on. . .

"Please be advised that due to legal reasons, we cannot permanently delete accounts.

The legal reasons cannot be bypassed, and as such, we can simply revoke your number, and your conversation history would also be deleted after some time of inactivity." Is all they'll say about it when asked.

As of today there are 21 Customer Complaints on the BBB website about TextNow listed under the parent company Enflick Inc. entry.

Per Amazon's standards for selling something new on it's website, as TextNow does list some of it's phones in "NEW" condition and are defiantly not. So would fail being sold as of Amazons standards for something listed and sold as NEW, for not having an original device manufactures warranty, being still sealed in a factory box, and then the TN ROM installed on them removing the factory installed OS are all the issues I see to making the TN phones not NEW as defined by Amazon.

So how can they call them NEW and sell them listed in that way on the TextNow website then?

I see a class action law suite for TextNows future - if they keep this up and grow their customer base to more dissatisfied consumers.

TextNow has only four phones listed on website now and the Moto G3 being new, rest are called recertified.

SENDING YOUR XT1548 BACK TO TEXTNOW:

I had to return my phones, but I had TWRP and SuperUS on one so I was looking for an easy way to remove both. TWRP after reading some, it said I needed to flash another Recovery, in suggesting I could flash any recovery.

From the OP of this TextNow thread - the Stock ROM textnow-motog3-4281.zip has that recovery.img I needed.

Lets say place-holder Recovery as it's shows a dead Android on it's back with "No Command" when you load it and takes awhile to get past that screen then booting back into the running OS. But really that stock recovery needs some hard buttons keying when you see the dead Android on it's back to getting into the other functions of it as I later found out.

Moving that stock recovery.img zip from this Threads OP and into the root folder Minimal ADB and Fastboot, then fastboot flash recovery.img returned an error (trying to remember - something about not finding it) I renamed this recovery to textnow.img and typed that into the command line, then when checking by booting into the phones recovery I got the dead Android, so the Textnow recovery was back.

No TWRP recovery anymore!

SuperUS has a clean-up settings tab in it's UI, called Full Unroot, which will/has removed it from the phone as well.

I'm sure I had the Google store Pro version installed as well as flashing the SuperSU.zip. Both are gone now..

From the phones settings (this is important) - (don't use the hard keys "power and volume") to using the backup and reset (HARD RESET) functions of the phone, as from inside the running phones setting menu will remove the Google account lock (FRP) - a new security measure in android 5.0 and 6.0 Android lollipop and Android marshmallow called factory reset protection (FRP).

Also doing the Phone Settings = Backup and Reset>Factory data reset>Reset Phone, then removes the Developer Options listing from the phones Menu, and all the setting you've applied, and all other apps you installed.

If you don't start the phone after this action - it will be just like you received it and what you'll want for it to sending it back to TN.

It's ok to check that your phone is as I've stated, just remember to run the steps of Backup and Reset again from the phones settings menu without starting the phone again after then, so TN will get it back same as it was sent out to you.

Don't forget to go into your Google account from another device/PC and by opening a browser, signing into your Google account at https://accounts.google.com, clicking on Sign In & Security , scrolling down to Device Activity & Notifications, clicking on Review Devices, and selecting the model of your TextNow phone and clicking on Remove for it to be freed from your google account.

As far as my changing anything else I hadn't done that yet - like ROM's / Kernels, only that of installing some Apps.

@ IF anyone else can add to this information to getting the phone ready and reset to sending it back to TextNow, please do so for others to reference it as a check off or second look at making sure they will get their TextNow refunds.

This is most likely my last post in this Thread as TextNow doesn't deserve anymore of my time - as I'm done totally with them. :good: