yashsingh1/xdaforums huggingface dataset:
[OnePlus 3T Questions & Answers] hachamacha:
Time for a new Bug Report as per OP's request.

Someone in here (who actually has a 3t) should reply by making a new bug report over on OnePlus in reply to Crystal Z. (I guess she's a dev or mod there), who has noticed the issue and they are about to pursue it, but want better description & title for the bug(s)::

https://forums.oneplus.net/threads/...-problem-on-t-mobile-us.475963/#post-15422176

Check it out, Cheers.

Edit:: This is how I read what OP wants from us (or you who have experienced the LTE/4G speed problems with T-Mobile)::

Here is what Crystal Z had to say in that last post where I happened to notice that OP had noticed:

---- post of C. Z. of OP ----

Anyway: People at OP are tuned in now so Crystal wants someone here and I would nominate the OP ( [MENTION=4372164]Xdpker06[/MENTION]) to create another bug report with a crystal clear title to re-describe the bug now that more people have chimed in. Also: In that bug-report, put links in the first post to this thread and to that thread over at Reddit that is about the same thing, as well as the original bug-report you did at OnePlus.

One thing I notice is that periodically some people "appear" to sound more concerned about the icon saying or not saying LTE rather than 4G or something like that. That seems like an "aside" , not the main issue. Isn't the lousy speed of the AC connection the main issue? You might be wondering (or not) what the heck my interest is in this and it's just that I get interested in new phones now & then and this one seems really cool and a good deal so I might order one depending on how this all works out, but I don't have one now. I've just been paying attention to this thread and the one at Reddit and the bug report at OnePlus.

So , if you don't mind, maybe you can just do what Crystal wants to get the best possible chance at getting this problem diagnosed & fixed in a hurry. OK, I'm out of this thing for awhile and I wish you all the best in getting this taken care of. If I had a 3t, I'd write my own bug report, but I don't.
[OnePlus 3T Questions & Answers] Sykojoe:
yes rebooted a few times now and still very low speeds. I am hoping maybe just poor reception at my house and will test more when I go to work tomorrow.

My S4 never had problems with the LTE at my house but cell strength on either phone is never more then half.
[OnePlus 3T Questions & Answers] zim2dive:
Agreed... they can call it whatever they like.. 3g, 4g, 7g, 0g.. so long as it is able to make maximum use of what the cell provider offers, that is what matters.. if its done right, we should be so busy consuming content we don't have time to look and see what flavor of G is involved.

I'll be happy to help once I get mine (hopefully tomorrow, if I can connect with DHL)
[OnePlus 3T Questions & Answers] Xdpker06:
You've nailed the problem right there. Originally, I thought I was not getting LTE because of all the confusion about the 4G icon. Upon further investigation, I learned 4G is actually the icon for LTE on the Oneplus 3T. I don't mind starting another bug report restating the problem, however I do not know what else I can say, describe, or screenshot to make the problem clearer to them.
[OnePlus 3T Questions & Answers] CB620:
There is no band 12 activity. Only band 4. Speeds are capped. The icon needs to say LTE.
[OnePlus 3T Questions & Answers] ram4ufriends:
I am on AT&T and for me the icon does say LTE
[OnePlus 3T Questions & Answers] Xdpker06:
Band 4 is LTE on T Mobile. Oneplus removed the LTE icon completely on the Oneplus 3T. They changed them to

4G = LTE (single band of LTE e.g. 4 or 12)

4G+ = LTE with Carrier Aggregation (more than one band of LTE e.g. 4 AND 12 at the same time)

Our problem arises when our phones goes into 4G+ mode on the T-mobile US network.

I stand corrected. Strange, on my phone I get LTE, but it says 4G.
[OnePlus 3T Questions & Answers] CB620:
Screenshots

---------- Post added at 12:17 AM ---------- Previous post was at 12:14 AM ----------

I don't think you understand what I'm saying. Band 12 isn't working properly.
[OnePlus 3T Questions & Answers] ram4ufriends:
Here you go
[OnePlus 3T Questions & Answers] ricky101rk@gmail.com:
Hmm maybe a T-Mobile issue?
[OnePlus 3T Questions & Answers] purplepenguin:
Since I've been home with my new T-Mobile service after seeing first hand the issue at the retail store, my icon has been steady "4G". My speed tests at home have been insanely good, actually, both with TestMyNet and with Speedtest (they do measure kinda differently). HOWEVER, in practice, things aren't so dandy - Twitch & YouTube can't even play "high" or 720p settings for more than 2-3 seconds without buffering for unacceptable times even with 30-50mbps speed tests right now. No idea how to explain this one.

They told me they don't do traffic shaping. Don't know if same thing is manifesting in a different way. I have ticked on VoLTE and WiFi calling as well as switched APNs from T-Mobile US LTE to (the same thing) 260, whatever that means - and it looks like the 4G icon is steady now. No 4G+ switching on either of these APNs.
[OnePlus 3T Questions & Answers] Xdpker06:
I agree, although not sure if it's an actually a problem with Band 12 or with the phone trying to use 2 bands at once.

Are you sure that's a 3T? Looks like you applied some mods.
[OnePlus 3T Questions & Answers] hachamacha:
Hi X,

My thought on trying to figure out what she (from OP) wanted to see was possibly something pretty simple, maybe more like the title of this thread (No LTE in the US with T-Mobile). That is a title that really catches your attention, but of course, it should be accurate too. So, . after all, the Title you came up with here is pretty good, but there might be a word or two (perhaps intermittent or something better) that could be added. It's probably not critical. It just looked like they wanted a fresh start and the sort of mishmosh of various ideas in this thread or the existing OP thread are perhaps confusing.

In the body of the bug report, definitely put in the links to this & reddit, and all the info you put into the first one, + any information that you think is good that's been added by various people here and at reddit.

I doubt if that helped, but I would want something that really grabs attention (like this one did for me) over there at OP's bug base.

Thanks much for whatever you decide to do -
[OnePlus 3T Questions & Answers] ram4ufriends:
My bad...Gravity box by default makes it LTE...
[OnePlus 3T Questions & Answers] schinner16:
I'm on AT&T with this one. Fairly sure I'm seeing the same issue. I don't recall what my gs4 would have done in this location but the results do appear quite low for H+....
[OnePlus 3T Questions & Answers] ryanbmw51:
Looks like you're connected to wifi though?
[OnePlus 3T Questions & Answers] schinner16:
I am currently. You can see the two runs though were on the network.
[OnePlus 3T Questions & Answers] worldsoutro:
You might have binge turned on
[OnePlus 3T Questions & Answers] dreinulldrei:
You are using GravityBox to modify your Status Bar. Look at your centered clock. Turn off GravityBox and you'll be getting the 4G icon.
[OnePlus 3T Questions & Answers] ram4ufriends:
Yes, already responsed
[OnePlus 3T Questions & Answers] Sykojoe:
I know I am not on TMobile or even in the US but it could be band 12. This is the only band that I am connecting to with my carrier and I am only seeing speeds under 10Mbps.
[OnePlus 3T Questions & Answers] purplepenguin:
With the service/carrier? Signed up for a regular plan I think.
[OnePlus 3T Questions & Answers] vince1228:
Hey guys I just wanted to let yall know. This morning when i came to work i checked LTE discovery and it showed band 4 but When i got to my desk inside a building i checked again and LTE Discovery was showing band 12. So im not sure if band 12 solely for when ur in a building. Hope this helps.
[OnePlus 3T Questions & Answers] CB620:
Binge doesn't have anything to do with it. The phone has problems connecting to band 12. I put my sim back in my iPhone and a v20 and both connect to band 12 and I'm getting 40+ mbps whereas in the same spot my 3T is barely getting 15+mbps
[OnePlus 3T Questions & Answers] worldsoutro:
The user mentioned he is getting 30 to 50 for speeds but when playing video it had to buffer on 720p. Binge is turned on by default and limits video to 420p. I turned binge on and get the same results if I try anything higher than 420p
[OnePlus 3T Questions & Answers] Sykojoe:
My issue was def the signal strength in my house. Speeds of 100Mbps on band 7
[OnePlus 3T Questions & Answers] worldsoutro:
Sounds like we will need to switch to ATT
[OnePlus 3T Questions & Answers] Xdpker06:
*UPDATE* I have provided logs of the event to Crystal Z, a Oneplus team member on the official forum along with screenshots. Hopefully they will be able to get to the bottom of this.

Last screenshots I will post on this issue as I feel the issue is well documented and it is getting redundant now.
[OnePlus 3T Questions & Answers] purplepenguin:
Just as an update on my personal situation, the retail employee's SIM card in my device was flipping out in-store, but my SIM card (so far) has been fairly stable here in DC area with 4G. My Twitch/YouTube horrible stuttering despite fantastic speed tests was confirmed the Binge-On bull**** ****ery. They said I was misled and they were sorry but $20 more per month and my "unlimited" data becomes actually "unlimited". Needless to say, I raged. Fortunately, I realized I pay for a VPN and I just installed the app and flipping that on = can watch YouTube 1080p instantly. Screw T-Mo. I asked them as technically AND as generally as I could different ways "do you do any traffic shaping" and they said "no more than other carriers." No one mentioned the words Binge On ever.

Whatever though. I will continue testing, but my own issues may be resolved actually. (edit: this post was made immediately after finding this technical solution to my problem - we may have different issues altogether in the end but that's why I mentioned I'll continue testing just in case it's the same. I guess being able to use 4G+ would be nice but so long as mine pretty much always stays 4G I'm OK. Still hope OP pushes fix.)
[OnePlus 3T Questions & Answers] garypix:
Did you try turning Binge On off? I turned mine off and was able to watch YouTube at 1080P.
[OnePlus 3T Questions & Answers] purplepenguin:
The guy on the phone tried for me remotely and told me to try sending #263# in the dialer and it says you can't do it due to the plan. I'm on a black friday discounted I guess middle of the road 'unlimited data' (but not really at all) plan where you can't turn it off.
[OnePlus 3T Questions & Answers] garypix:
try this:

http://www.droid-life.com/2016/01/07/how-to-turn-off-t-mobile-binge-on/
[OnePlus 3T Questions & Answers] crowsnestitsupport:
When compared to my pixel XL, my OP3T is not having any issues what so ever. See below, TMO, AT&T and wifi.

TMO

AT&T

Wifi
[OnePlus 3T Questions & Answers] daniel4653:
http://cloud.tapatalk.com/s/583cfdfa54d13/Screenshot_20161128-195517.png?

Hi all,

So I got my one plus 3t today and I seem to be having the same issue as most you here. I'm on Cricket and LTE Discovery shows I'm connected to LTE and status bar does show 4G+, but the speeds are cricket's HSPA+ speeds of 3.5mbps max. LTE is 8-9mbps.
[OnePlus 3T Questions & Answers] worldsoutro:
Not saying you don't have an issue but getting 8mb isn't a guarantee. It's your could get up to those speeds depending on signal and congestion if local traffic. Your dBm do look a little high
[OnePlus 3T Questions & Answers] Xdpker06:
Thanks for providing the additional info to help us narrow down the problem. I see you are on band 2 when you are on 4G+ and getting good speeds. It looks like it might be a band 12 problem then.
[OnePlus 3T Questions & Answers] GiSS88:
T-Mobile, South Jersey. Shows 4G+ in my status bar, and I actually got decent speeds. 47.15Mbps/17.88Mbps/28ms ping. So not sure what the deal is here...

EDIT: So maybe this was false. The first time I tried this, it was exactly as I said above. Since then, it either has decent speeds (15Mbps+) or awful (like TC, 3Mbps). Really not sure what the deal is here.
[OnePlus 3T Questions & Answers] daniel4653:
I know that much. Funny enough I rebooted my phone and now it's getting my "normal" speeds.
[OnePlus 3T Questions & Answers] bigphil85:
After turning BingeOn off, I started getting much faster download speeds.
[OnePlus 3T Questions & Answers] zim2dive:
How does one turn it off? (I'm hunting around my tmobile settings via desktop browser)

Also, so far at least, I am not seeing 4G+ at all.. only 4G.

I have yet to see any band # listed when using LTE Discovery.
[OnePlus 3T Questions & Answers] kramer987:
Dial #BOF# (#263#) and hit send to turn off Binge On.

Dial #BNG# (#264#) and hit send to check your settings.

Dial #BON# (#266#) to turn on Binge On.
[OnePlus 3T Questions & Answers] worldsoutro:
Also T-Mobile, log into your account and select profile then Media settings
[OnePlus 3T Questions & Answers] trentonite:
After reading into the binge on thing it sounds like it only applies to older T-Mobile customers. Am I misunderstanding it or do T-Mobile One customers also have the binge on feature enabled? It looks like there's some new hd pass thing for T-Mobile one customers. I didn't see binge on in my account settings but I haven't tried dialing the code yet either.

Edit: ran the binge status check and said it's not a part of my plan. Sounds like I'm back to square one.. i think the throttled data for the one plan should only apply to streaming videos from their partners. The slow speeds are seen just about everywhere though. Periodically I'll get a good speed test and it'll come back with 30+mbps down but so far have averaged 3-4mbps.
[OnePlus 3T Questions & Answers] djr4x4:
It says the option is not available for ur plan.. so im guessing we dont have that feature at all.
[OnePlus 3T Questions & Answers] nhshah7:
Hm strange, mine only has 14 characters too but I don't have any network issues. I didn't do side-by-side comparisons, but I got up to 40 mbps down while I was at work. No other issues with texts or calls.
[OnePlus 3T Questions & Answers] terryYew:
---cut out for easier reading--

I've started having data and phone issues. it's would be like if i put the phone in airplane mode but BT still works. Once i notice that i'm not getting texts or calls i reboot and then it works again, however the speeds are atrocious. This weekend I'll have time to reset then go thru settings and play with it to see if anything sticks. The question I had is the thing this rep says possible: Posts #'s 18 + 19 in a thread on Oneplus 3T forum.

Post #17 would be great for all if it works. Just sub out for Tmo settings.

In post 18 - CSR to cust: One Plus device that were not supported at first then once we added the IMEI to support list we were able to get the LTE plan on the device and the got LTE . I am sure this will be the same it will just take a little time.
[OnePlus 3T Questions & Answers] SourPower:
My op3t has no wifi issues

But even on att I'm not getting lte, is there an updated apn or something someone can share?
[OnePlus 3T Questions & Answers] Xdpker06:
I don't think the IMEI or the APN problem applies to our (T mobile user) situation. The problem isn't the lack of LTE reception, but that when we do, the speeds are slow on 4G+/CA. My 4G/regular LTE speeds are great. When I was on chat support with Oneplus, I ran through all the usual hoops that included verifying the APN, but did not resolve the issue.
[OnePlus 3T Questions & Answers] justibasa:
This is what I'm getting on 4G+.
[OnePlus 3T Questions & Answers] Xdpker06:
New update from Oneplus, I guess they deem the problem serious enough to send somebody here to figure it out. Good to see they're being proactive about it.
[OnePlus 3T Questions & Answers] SirDiskord:
Glad to see they are being proactive on it. My OP3T just got delivered to my desk at work while I am several thousand miles away on vacation, ready to play with it when I get home! I am on Ting, wondering if the T-Mobile LTE Aggregation issue will affect Ting users as well, since I think Ting as a VMO just rides on the T-Mo towers.
[OnePlus 3T Questions & Answers] hachamacha:
That's really cool. I'm guessing they'd try to setup a meet with you and also with some T-mobile engineer(s) as well. If they can't solve it from afar , this should do it, so nice work. I wound up using my 3t (I just got it a day or two ago, after this thread had grown) with ATT without any noticeable problems so I wasn't able to contribute much of anything aside from sending her an example of logs when things were going well as some sort of comparison point.

Good going!

Edit:: Speed chart , average among US carriers from bgr.com:

Figured I'd put up a so-called average LTE speed chart (2015): Yeah, when I'm in San Francisco working right downtown, I can now & then get ~75Mbps down and something like 4-25Mbps up, but at home, if I get 10-20 up and down, I'm in good shape ;;) . I guess I'm just in the LTE slums here near the outskirts of San Diego. Notice T-mobile is listed as the highest possible LTE speeds. Pretty impressive if you could get that.
[OnePlus 3T Questions & Answers] fropirate:
Hmm Crystal Z.'s post asking for information via PM is gone now, strange.
[OnePlus 3T Questions & Answers] zim2dive:
33.85 down, 1.24 up, 22ms ping

down seems decent(?).. up seems rather lower than I'd expect.

after a reboot, my UP jumped to 19.60.. quite a difference...

This is with a 4G.. I have yet to see 4g+ .. guessing not available in my area (RTP, NC) for TMo.
[OnePlus 3T Questions & Answers] bricky23:
I don't have T-Mobile. So I don't know if this has anything to do with what is going on. But I do know that band 12, is a lower band, 700 I think. It does go through buildings better. But it is also much slower. I have seen many other threads like this, with other unlocked phones. And maybe this has nothing to do with this, but just throwing it out there.
[OnePlus 3T Questions & Answers] SourPower:
I called att earlier and got some noob girl, but she told me they can't set my phone to 4g lte because the imei from the op3t doesn't come up as 4g lte capable device or something? But anyway her only help and answer to how to activate the 4g, was to take it in store.... Lol
[OnePlus 3T Questions & Answers] MaxG338:
I chatted with AT&T today and they confirmed what I thought, which is that they need to update their network to allow IMEIs from OP3T phones to be recognized and get LTE. She estimated that December 5th is when it will start working.

---------- Post added at 09:53 PM ---------- Previous post was at 09:44 PM ----------

Here is a transcript of our chat, I removed the boring parts.

Debra : Hello, my name is Debra and I will assisting you today.

Debra : Thank you for the patience while waiting for a chat.

Debra : How may I help you today?

Max : Hi, yesterday I brought an unlocked Android smartphone, a OnePlus 3T, to an AT&T store. We got it set up with a new sim card and everything but couldn't get LTE to work (only HSPA)

Debra : hmm that is interesting.

Debra : I can look into your phone provisions to see if everything is okay

Max : ok

Debra : May I get your mobile number?

Max : xxx-xxx-xxxx

Debra : Thank you, I am getting that pulled up now

Debra : xxxx is the line you having issues with as well?

Max : Correct

Debra : okay, I'll need a moment

Max : Alright

Debra : Thanks

Debra : May I also have you power off the device as well.

Max : ok, it's off

Debra : okay, I am working on the changes

Max : thanks

Debra : you're welcome, thank you for the patience.

Debra : okay, updates are made, I am going to refresh your profile get the changes through.

Max : ok, let me know if/when i can boot the phone up

Debra : Will do, The provision for LTE is one I am working on now as well.

Max : okay, thanks so much. i was on the phone with AT&T for an hour yesterday and they had no idea what to do haha

Debra : lol that is a moment to wait without an answer.

Debra : you can power your device back on

Max : ok

Debra : So what I had found during the update and some research is that yes, your phone is capable of LTE, however....

Debra : It is dependent on the carriers.

Debra : I have provided all the provisions that your device can accept and refreshed the profile.

Max : ok i thought that might be the issue, because i knew my device supports all the correct LTE bands

Debra : After looking into why I was unable to add the last code for LTE, It has been discovered that it is not compatible at this moment. We simply do not have the code to enable LTE just yet.

Debra : There is nothing wrong with your device.

Debra : It's the network and I apologize for that.

Max : I was reading online that December 5th is when this device will be supported. not sure how valid that rumor is

Debra : I do thank you as well for the patience while I was researching this issue

Max : they have to add IMEI ranges to a database for these devices apparently

Debra : yes, and its why I was having a bit of an issue.

Debra : The Dec 5 is an estimate but that is the date they expect to make it live.

Max : hm okay. so should i just wait then?

Debra : Our networks are huge so that change can take some time as well.

Max : makes sense

Debra : Yeah, after the 5th you can try to enable the LTE

Max : Alright, thanks so much

Debra : At most a week after that date
[OnePlus 3T Questions & Answers] fropirate:
New update from their staff:
[OnePlus 3T Questions & Answers] weroliera:
I hope that website is wrong.
[OnePlus 3T Questions & Answers] zim2dive:
I see band 4 for Tmobile (using LTE discovery) and other posters have posted pics showing band 2.. so that site is wrong.

Not saying there aren't bugs/issues.. but fundamentally the phone does seem to support the needed bands.
[OnePlus 3T Questions & Answers] weroliera:
So then the phone has no issue? I'm confused
[OnePlus 3T Questions & Answers] hachamacha:
There's a big issue for T-Mobile users (a lot of them). Just read the OP's posts (filter a search by him in this thread) and you'll see most of the important stuff. It's nearly a show-stopper for a lot of users. It's all in here and over on OP, so no need to repeat anything.
[OnePlus 3T Questions & Answers] MaxG338:
This is a good site to see if your phone will work on a certain network: http://willmyphonework.net
[OnePlus 3T Questions & Answers] quadomatic:
Definitely a real problem. Initially I was confused what people were dealing with; when I was on Band 4, I was getting as high as 30 Mbit down. When I'm on Band 12 with LTE carrier aggregation though...
[OnePlus 3T Questions & Answers] fropirate:
I've had the issue on Bands 2 and 4 (4G). No band 12 in Chicago yet =/ Speeds range from like 2-8Mbps. Should be much faster!
[OnePlus 3T Questions & Answers] CB620:
Sold my 3T and got a Axon 7. If I like the Axon 7 I'll get the enhanced one. This data issue is unacceptable. Data speeds are sh$$
[OnePlus 3T Questions & Answers] 954wrecker:
How much did you sell it for?
[OnePlus 3T Questions & Answers] weroliera:
I literally have my one +3 t in my hands right now still sealed and I am trying to sell it because of this problem
[OnePlus 3T Questions & Answers] CB620:
$600. I had the 128gb
[OnePlus 3T Questions & Answers] B3L13V3:
Some stupid **** actually paid you that?
[OnePlus 3T Questions & Answers] weroliera:
Yeah this has me stumped. For some people it works and for others it does not. Don't know if I should take the gamble
[OnePlus 3T Questions & Answers] HigherSensation:
I'm having an issue I'm not sure if it pertains to this problem. Whenever I try to watch a YouTube video on 1080p the videos buffers every 2 seconds while on data. On speed test I'm getting about 30mbps down and 40 up. Funny thing is while speed test is running my icon changes to 4g+ but while watching YouTube it stays at 4g, I called T-Mobile just to find out there isn't any binge on feature active on my line. I can't figure it out, does anyone else have this issue?