yashsingh1/xdaforums huggingface dataset:
[Google Pixel XL Guides, News, & Discussion] DA6030:
Enterprise customers

Has anyone on a business account tried calling into a CSR to complain?

I'm an authorized user and it's my name on the shipping address of the order, but not an account admin, so unclear whether they would talk to me.

Also, a bill credit doesn't do me much good, but a $50 Verizon gift card could buy a DayDream VR headset, for instance!
[Google Pixel XL Guides, News, & Discussion] Sportscon15:
I've got a business account but have not tried calling
[Google Pixel XL Guides, News, & Discussion] advid:
My QB Pixel has shipped! Didn't get an email, but myVerizon is now displaying a tracking number. For all the people who had their card charged in the past couple of days, you might want to check myVerizon for your tracking number.
[Google Pixel XL Guides, News, & Discussion] jamezr:
My VS 128GB XL ordered on 12/09 estimated ship was 1/13 got email it was pushed to 3/10 last week. Got another email yesterday that it will ship 2/14.

Meanwhile I bought a QB XL 32GB from swappa and got it today! Using it on T-Mobile right now.
[Google Pixel XL Guides, News, & Discussion] neurocyclist:
QB XL 128GB

11/25 - ordered

1/6 - original ship date, pushed to 3/10

1/17 - email saying order is being processed

1/18 - email with tracking number (no estimated ship date yet)
[Google Pixel XL Guides, News, & Discussion] Milkman328:
Got my tracking info and it's supposed to be here the 20th...I'll update the sheet when I can..
[Google Pixel XL Guides, News, & Discussion] Skeeter35:
Got my tracking number and says it shipped today, but no tracking info or delivery date yet.
[Google Pixel XL Guides, News, & Discussion] Milkman328:
At least we know that they are shipped!!!
[Google Pixel XL Guides, News, & Discussion] fiveighteen:
Got an email today that shows a new date of 1/24/17!

Very Silver 128GB, ordered 11/23

Expected: 1/6, 3/3, 1/31, 1/24 :P

Moving in the right direction!
[Google Pixel XL Guides, News, & Discussion] Sportscon15:
I got that email too! Now they just need to hurry and actually ship it!
[Google Pixel XL Guides, News, & Discussion] RoboScout:
Order date: 11/27/16

Original shipping date: 1/6/17

New shipping date: 3/10/17

Order Processed: 1/18/17 (Card charged and CSR confirmed was phone shipping)

Actual delivery date: 1/23/17 (Shipped via Fedex)
[Google Pixel XL Guides, News, & Discussion] hokiealumnus:
More proof of what we already know... http://www.theverge.com/2017/1/18/14315458/google-pixel-xl-smartphone-shipping-out-of-stock

Glad to see some are finally shipping!
[Google Pixel XL Guides, News, & Discussion] djRamage:
Reordered by order date...

Very interested to see what happens tomorrow for me and all the other 1/20 ship dates...
[Google Pixel XL Guides, News, & Discussion] MarkStinger:
Just had a hilarious chat conversation with Verizon. I know I'm at the back of the line but I wanted to see what they would say regarding the expected shipping dates and if they are all being moved up, even slightly. Besides the typical responses about my date not arriving yet (currently 02/17/2017) the VZW rep told me I haven't received mine yet because it is an "iconic device". :confused: I asked for clarification and was told:

When I explained that the device was released in October he didn't respond. Then when I mentioned that I was worried about my date getting pushed back he said that the shipping date is set in stone. :laugh: I told him they were not and have changed for others and he just said thanks for the information. He did mention this which based on past experiences with VZW, may mean nothing and may not even be true.

Back to waiting.
[Google Pixel XL Guides, News, & Discussion] LiquidHonesty:
QB 128, Ordered 11/25

Expected 1/6, 3/12, now says "check back later"

Shipped the evening (HST) of 1/19! Shows delivery on Monday 1/23.
[Google Pixel XL Guides, News, & Discussion] DroidForLife33:
Mine is suppose to ship tomorrow but I'm not holding my breath.
[Google Pixel XL Guides, News, & Discussion] RLPSZ:
Mine too! It has said it will ship 1/20 without change since I ordered on 12/18. Hopefully it remains the case. Will update.

QB Pixel XL 128GB
[Google Pixel XL Guides, News, & Discussion] millerman61:
Ordered 11/26 with a ship date of 1/9 and it was changed to 3/10. I just checked on Verizon and I have a tracking number with shipping date of today. Tracking number still isn't showing in UPS though. I never heard from Verizon at all that my phone had shipped today.
[Google Pixel XL Guides, News, & Discussion] RLPSZ:
Were you charged for it?
[Google Pixel XL Guides, News, & Discussion] millerman61:
I just checked and they charged my card for the taxes yesterday.
[Google Pixel XL Guides, News, & Discussion] ahent:
Another article, this from Verge, about supply issues. Hopefully, Google will fix this if there is enough stink made about it in the media. My hope is a bottleneck caused by fixing some of the issues people are having (speaker pop, camera lock up, camera flair, etc.) http://www.theverge.com/2017/1/18/14315458/google-pixel-xl-smartphone-shipping-out-of-stock
[Google Pixel XL Guides, News, & Discussion] SomeFknGuy:
Well my 12/3 order that was supposed to ship 1/13 just got pushed, according to the recorded message on the verizon account line, to 2/17... More than a month late.
[Google Pixel XL Guides, News, & Discussion] Sportscon15:
There are still people that ordered in late November, including myself, that still haven't gotten their orders yet
[Google Pixel XL Guides, News, & Discussion] SomeFknGuy:
yeah...but what annoys me is I know of two people locally that ordered after I did that already have them in their hands...
[Google Pixel XL Guides, News, & Discussion] Sportscon15:
Did they order the same thing? The different colors are shipping different
[Google Pixel XL Guides, News, & Discussion] jamezr:
Different sizes are shipping differently too.
[Google Pixel XL Guides, News, & Discussion] MarkStinger:
I went into two VZW stores today just on the chance that someone cancelled or forgot to pick up their order. According to both stores, that isn't technically possible. Apparently whether you order in-store or over the phone the phones are delivered to your house. So Verizon wouldn't have phones at their stores from people that failed to pick up a pre-ordered phone. I know it was mentioned a couple pages back that this happened so maybe they handle this differently in each state. At least here (Michigan) they claimed that would not happen.
[Google Pixel XL Guides, News, & Discussion] SomeFknGuy:
yeah all 3 of us ordered black XL128s. I know of a couple of people who got 32g XLs in store by some fluke but the 32 just didn't seem like it would work well for me

---------- Post added at 10:49 PM ---------- Previous post was at 10:39 PM ----------

Checked my email shortly after I posted that... Got an email from big red, the first email I've received from them in fact, stating that my order would be shipped 1-23-17... I guess come monday we will find out?
[Google Pixel XL Guides, News, & Discussion] Milkman328:
I am finally a Proud Black XL 128 GB owner. Just picked it up (on the clock by the way) and happy to say its running NDE63P. I will be waiting until I get home from work to unlock and set it up!!!

---------- Post added at 02:37 PM ---------- Previous post was at 02:35 PM ----------

Oh, I updated the sheet...
[Google Pixel XL Guides, News, & Discussion] jamezr:
Congrats! Gonna be along day huh?
[Google Pixel XL Guides, News, & Discussion] JU57US:
It's 1/20 (admittedly not even 9:00 a.m. CST yet) and My Verizon still shows my 12/17 orders as "Preorder" and shipping 1/20/17. No notification yet.
[Google Pixel XL Guides, News, & Discussion] DroidForLife33:
I keep checking my bank account to see if they pulled the money yet.
[Google Pixel XL Guides, News, & Discussion] JU57US:
That's great to hear. Thanks!
[Google Pixel XL Guides, News, & Discussion] Milkman328:
I will probably get the milk delivered a tad early today!!! Lol
[Google Pixel XL Guides, News, & Discussion] b4u2:
No news is good news right? No update yet on mine but the day isn't over yet.
[Google Pixel XL Guides, News, & Discussion] stm8:
I think No News is Standard Operating Procedure for Verizon...
[Google Pixel XL Guides, News, & Discussion] rfranken:
I was thinking those that got pushed back weren't notified until the night of the day it was suppose to deliver.

So my fear is I won't see an update until about 8pm and it being bad news.

But the milkman has given me hope.
[Google Pixel XL Guides, News, & Discussion] fiveighteen:
Correct. The 1/6'ers didn't get an email until 7pm EST on 1/6. Check your bank and wait for then!

Edit: Also got 1/31 and 1/24 revised dates at 7pm EST. Seems to be Verizon's standard email time.
[Google Pixel XL Guides, News, & Discussion] RLPSZ:
I just called VZ. They're saying their records haven't been updated since 1/17 so they can't say whether today's shipments will be delayed for sure. But given that previous ones were delayed, there's a good chance today's will be, too :/
[Google Pixel XL Guides, News, & Discussion] Skeeter35:
Got my Pixel xl 128gb QB today. its running NDE63P. Already unlocked getting ready to start flashing :)
[Google Pixel XL Guides, News, & Discussion] RLPSZ:
Congrats! When was it expected to ship originally and when did it end up shipping?
[Google Pixel XL Guides, News, & Discussion] Skeeter35:
expected 1/6 shipped 1/18
[Google Pixel XL Guides, News, & Discussion] Sportscon15:
Well, my order of a VS XL 128gb on 11/25 has finally changed from preorder to order. It has dissapeared completely when I look at the app though
[Google Pixel XL Guides, News, & Discussion] JU57US:
Anyone else just get a "nowinstock.com" alert for the 128gb QB XL? I got an email, and then 8 minutes later checked the Google Store to see it "out of stock" of course. Fluke?
[Google Pixel XL Guides, News, & Discussion] DroidForLife33:
Mine is suppose to ship today but there's still no change.
[Google Pixel XL Guides, News, & Discussion] RLPSZ:
Same here :( I've spoken to them and they say they have no updates in their system. So basically Google is being really quiet about it, it seems.
[Google Pixel XL Guides, News, & Discussion] hokiealumnus:
Another +1 to no change. VS 128G ordered 12/20, still expected ship date of today with no other info.

Good to see at least one of us getting a VS model though! Gives me some small hope.

I now have two cases I ordered....The one I really wanted, a clear Nillken Nature, just got here yesterday. Now all I need is the phone.

Seems from the differing dates and email experiences that Verizon clearly has no clue what to expect from Google/HTC at this point. You can be sure I'll be trying for a bill credit next week though...because why not?? :)

Sure wish they'd stop their very expensive ad campaign and pay more for faster supply!
[Google Pixel XL Guides, News, & Discussion] mademan420:
Same here, VS XL 128GB ordered on 12/19. The only change I've had is someone else's order showing up on my account and showing delivered then it was gone after I logged out then back in:confused: I called VZW and they said that it's showing sent on their end and that I should have it by the 24th. Don't have any tracking info though. Only time will tell....:fingers-crossed:
[Google Pixel XL Guides, News, & Discussion] Brokestat:
128 VS XL ordered on 12/12/16, expected ship date was 1/20/17. So far no change , absolutely nothing from Verizon
[Google Pixel XL Guides, News, & Discussion] Sportscon15:
The VS orders from November still haven't shipped yet. I'm sorry, but y'all probably have a little more waiting to do
[Google Pixel XL Guides, News, & Discussion] fiveighteen:
I got a text at 5:17pm EST saying my order was received on 1/20 and I'll receive another text with tracking info when my order ships! Credit card has been charged.

VS 128GB ordered 11/23. Most recent email said it will ship 1/24, even though my orders page has only stated "Your order is currently being processed. Please check back later." since 1/6.
[Google Pixel XL Guides, News, & Discussion] JU57US:
Actually it appears that the VS phones from Nov & Dec orders are shipping at the same time, along with the QB orders too. This bodes well since I ordered one of each. Like you, [MENTION=6058050]fiveighteen[/MENTION] , my vzw page still says processing with no change. Fingers crossed that both phones shipped and will be here 1/24.
[Google Pixel XL Guides, News, & Discussion] b4u2:
Nothing to report on mine either. No change. No email, zip, nada, nothing.
[Google Pixel XL Guides, News, & Discussion] neurocyclist:
Delivered!

QB XL 128 just arrived today!

Recap:

11/25 order

1/6 original shipping date (pushed to 3/10)

1/17 email stating order was processing

1/18 tracking info given

1/20 delivered

FW NDE63P
[Google Pixel XL Guides, News, & Discussion] steber04:
Ordered pixel xl 32 gig silver 12/22, ship by date was for 1/20/17. Even though I called this morning and was told "It's definitely shipping today", received email at 8:00pm stating the order was being pushed back until 2/28/17.
[Google Pixel XL Guides, News, & Discussion] DroidForLife33:
My status changed from 1/20 to 2/17
[Google Pixel XL Guides, News, & Discussion] hokiealumnus:
As expected, my status changed but they just gave up on a date:

Expected Ship Date

We are working hard to complete your order. Unfortunately, it will not be shipped as originally scheduled. You will receive a shipment confirmation email when your order ships, which will include a new delivery date.
[Google Pixel XL Guides, News, & Discussion] b4u2:
Mine says 2/17 now. They didn't even bother to notify me.
[Google Pixel XL Guides, News, & Discussion] Brokestat:
Just got the same thing on my Verizon. Order date of 12/12/16 VS 128GB XL
[Google Pixel XL Guides, News, & Discussion] MeetFace:
12/15 QB 128GB XL, updated last night at 2 AM EST to 2/17
[Google Pixel XL Guides, News, & Discussion] madsquabbles:
Same here. I guess they figure everyone knows they got no effin' clue on when they'll get stock. How the hell did they have a big sale on a device when they never fulfilled their orders from the big sale a month earler? Mine was ordered 12/16.
[Google Pixel XL Guides, News, & Discussion] JU57US:
Mine were ordered 12/17. On MyVerizon I just see

For the VS 128g XL

"Expected Ship Date

We are working hard to complete your order. Unfortunately, it will not be shipped as originally scheduled. You will receive a shipment confirmation email when your order ships, which will include a new delivery date."

For the QB 128g XL

"Expected Ship Date

02/17/2017"
[Google Pixel XL Guides, News, & Discussion] fiveighteen:
Got my tracking number today! Leaving from FedEx in Memphis. It says it will be delivered by Tuesday. You get anything yet [MENTION=7980801]Sportscon15[/MENTION]?

Reminder for everyone to update the spreadsheet.
[Google Pixel XL Guides, News, & Discussion] aerichards1977:
VS 128GB ordered 11/24. Original shipping date of 1/6. Shipped this morning and tracking number as picked up in Memphis.
[Google Pixel XL Guides, News, & Discussion] dagnisaun:
quite black 128gb XL ordered online 11/25 with ship date 1/6. delayed to 3/10 but actually shipped on 1/18 and received 1/20.
[Google Pixel XL Guides, News, & Discussion] MeetFace:
Got my upgrade fee waived at least =]
[Google Pixel XL Guides, News, & Discussion] DroidForLife33:
That's not to bad I might have to call them.
[Google Pixel XL Guides, News, & Discussion] MeetFace:
Yeah, I was poking around on my VZ account and I had a targeted offer for that. Even then, after explaining my frustration politely, he was more than willing to waive that for me (even though I had already paid it).

At this point, I think I'm just going to stop looking for updates, haha, driving me crazy.
[Google Pixel XL Guides, News, & Discussion] Sportscon15:
Yes, I got the same email. Shows it will deliver tues. Finally!
[Google Pixel XL Guides, News, & Discussion] hovercraftdriver:
Same here...Le sigh
[Google Pixel XL Guides, News, & Discussion] DroidForLife33:
I called verizon and told them for the inconveniences can I get a bill credit. The lady on the phone told me she can take $30 off my next bill.
[Google Pixel XL Guides, News, & Discussion] Brokestat:
Just got the delay email. Pushed back to 2/14/17 from 1/20/17.

Also updated the spreadsheet
[Google Pixel XL Guides, News, & Discussion] mademan420:
Same here:( Updated the spreadsheet as well.
[Google Pixel XL Guides, News, & Discussion] SomeFknGuy:
What post is the link to the spreadsheet on?
[Google Pixel XL Guides, News, & Discussion] MarkStinger:
https://docs.google.com/spreadsheets/d/1GJgns2Rb3qPeuT7l1Z_hPKth7VJOucAabytwjFthZGw/
[Google Pixel XL Guides, News, & Discussion] JU57US:
I called vzw this morning too. I was told that my VS is actually packaged up and going to ship Monday, and I'll get it Wednesday (rep checked the warehouse to confirm this he said). The QB is delayed to 2/17. The rep did take care of me for the delays, and I have no problems with vzw customer service.

Then this evening I got an email saying they're both delayed to 2/14 so who knows, lol. I will report back Mon/Wed to tell if the VS shipped as was said.
[Google Pixel XL Guides, News, & Discussion] rfranken:
I do have a problem with Verizon support. Not just with this pixel debacle, but with every issue I've had over the last 14 years with them.

Not once have I called or online chatted with someone at Verizon that knew their butt from a hole in the ground. It should be embarrassing for them how terribly uninformed and clueless their reps are.

They just simply don't know what they are talking about in regards to issues, phones, service, or anything from my experience. Most of all I hate being lied too which they did about this pixel several times. They said yes it shipped....and even gave me a ups tracking number to back up that claim. All bull crap. Not a valid ups tracking number not even in the same format ups uses.

I've been told 3 different dates already as to when my phone will come. I was told I'd get an updated email within the hour. It came days later. I was told I could see certain information about my account...only for me to spend more time with them and prove them wrong that No the customer doesn't get to see that info our there God awful website that they change weekly and never make it worth a crap.
[Google Pixel XL Guides, News, & Discussion] MarkStinger:
I'm with you on this one. Although I've only been with Verizon since Summer 2015. But they've constantly made errors and told me false information. The stores have their hands tied as they don't have the same abilities as VZW Corporate. So if a mistake is made that refers to your bill, the stores can't do squat and that's not their fault. However, in some of the mistakes they've made with me, it has benefited me. This why you ALWAYS keep a log of what is said. I primarily try for chat over anything else for this reason.
[Google Pixel XL Guides, News, & Discussion] hokiealumnus:
Agreed, VZW chat is a joke, though good for a laugh if you call BS while chatting. From this morning:

-------

Verizon

Thank you so much for waiting I see here that the order is now on process of shipment. What we can assure you is that you'll receive an email once the tracking number is available.

Verizon

If you like I can monitor your order time by time and give you a message once it ship out.

You

You have stock and it's actively shipping now?

Verizon

We're still waiting for the stock that will be given by the Goggle (sic). Since they are the manufacturer of the pghone (sic).

-------

So they tried a lie to shut me up, then came clean. They assume their customers are idiots.

Anyway, got a 30% reduction on the upgrade fee ($6.00), which is better than zero. I knew darn well it wouldn't ship on 1/20, but I'll take their apology money if they offer it. :)
[Google Pixel XL Guides, News, & Discussion] JU57US:
Yeah, any time I've had a problem, which actually has been very little, I just dial *611. My main line I got with VZW 15 years ago, and I added a second line 10 years ago. Then last year I merged my account with my in-laws' account and we share a family plan - and their phone lines I'm pretty sure are older than mine. But we all live in a fairly rural area and have only had 4G service for a few years now. Before that there weren't any reliable carriers around here at all. I also used to sell Verizon phones back in college when I worked for Radio Shack, so I have that experience on the other side of the coin. So maybe I'm just already not used to having what most people would even call "good service", but honestly, whenever I've called and had a problem, I feel that I've been well taken care of. When I called in last Saturday about the ship dates being pushed from 1/20, the CSR did a great job. He didn't tell me any information I didn't already know (other than the claim that the VS XL was "apparently" packed up at the warehouse but wouldn't ship until Monday), but he did make it worth my while.

To anyone who hasn't called in, and who has had a shipment delay on their phones, I'd very much suggest to call in and calmly and politely explain the situation (chronological order, including dates of order, dates of promised shipment) and then explain that now you've missed all the holiday deals on other phones because of this mess. Then don't demand anything, but just ask "what can be done about this now?" You may get more than you'd hoped for in compensation.

You have to remember, these VZW CSR's are paid to do a job, and currently that job is to somehow explain to angry Pixel XL customers how they can't deliver because Google can't deliver because HTC can't deliver. None of the people you get on the phone are personally at fault, yet they're expected to issue the mea culpa. And they do have some power to compensate you. So remember, you'll get more flies with honey over vinegar.
[Google Pixel XL Guides, News, & Discussion] Sportscon15:
Well, my XL VS 128gb ordered 11/25 is finally on a truck to be delivered. Looks like I may be cutting out of work early today. Lol
[Google Pixel XL Guides, News, & Discussion] rfranken:
I talked to Verizon again on the phone this time and explained all the dates I've been told and the chat I had with them and the ups tracking number I was given. She was at a loss for words, she let me know that those chat reps are worthless (not the words she used) and have no idea what they are doing and have access to different information from them. She said she has No idea where he came up with that tracking number and said it is not a valid ups tracking number. I asked what they can do for me as I've been hosed and lied to and she offered 20 bucks. I asked her to do better and she bumped it to 40 saying that would cancel out the upgrade fee. I said better than nothing.

my full date history is

ordered 12/15/16

1)ship date 1/20/17

2)www said 3/10/17

3)www now says 2/17/17

4)Then got the verizon email saying 2/14/17

5)Then the rep on the phone said 2/17/17

Ridiculous.....I think so.
[Google Pixel XL Guides, News, & Discussion] jamezr:
Boss....*cough....*cough....I'm not feeling well right now.....

May need to get some rest at home .......
[Google Pixel XL Guides, News, & Discussion] RLPSZ:
I had a similar experience! Was originally supposed to be 1/20. The day after, the website changed to 2/17. Then an email I got said 2/14. Then one rep I chatted with said 1/23-1/26! Then another rep said it's 2/17. Terrible customer support. I get that Google has been very quiet and offered no explanations or notifications to us or Verizon. But Verizon still needs to be far more responsible about the way it is handling it.