yashsingh1/xdaforums huggingface dataset:
[Google Pixel XL Guides, News, & Discussion] Reely:
Well I sent Google an e-mail and after 3 days I finally get a response... This is what they said:

Thank you for contacting Google. Hope you are doing good.

I understand that you are looking for the order status. I would certainly love to help you in this regards.

Thanks for contacting Google Support about your Order. Unfortunately, due to the payment issue the order has been cancelled.

I really apologize for all the inconvenience caused to you. I can certainly understand how it feels when the order has been cancelled.

I would strongly recommend you to re-order the device. I apologize for any inconvenience caused.

Hope you can understand!

Thanks!

How can there be a problem with the payment if I used Google Finance? I guess I wont be getting the free Day Dream VR Headset. :(
[Google Pixel XL Guides, News, & Discussion] whodatfan:
Has anyone been updated yet this week about a resolution? I mean, it is Thursday. Thought google said that we should start seeing information pushed to those affected sometime later in the week. Well, its later in the week so .....
[Google Pixel XL Guides, News, & Discussion] Mickle187:
I suggest calling and asking for it to be escalated. They wont get back to you for days but they are implying like they are keeping track of us that this has happened to and will get it straightened out in "a few days". Take that for what you will but I am keeping on them about expediting my re-order and ensuring I get my free stuff. I think they will make it right... eventually.
[Google Pixel XL Guides, News, & Discussion] whodatfan:
Just sent this and lets see the same regurgitated response team in action:

Andy,

Hi again. This is __________. I am checking to see where we are at with this issue as I have not heard a word from google. I currently have another device on preorder, however it is showing a late november ship date. I want to do whatever is necessary to escalate my inquiry to expedite my order and get my VR promo code honored from my original order date of October 4th. It is a travesty that a select few of us customers that have teamed up on XDA and other forums are still being left in the dark on this issue due to Googles mistake or "glitch". How can we continue to support your products when this is the type of customer service we get? If Google has truly "set aside stock" like they claim, then where is it and why have we not been expedited? I have not heard of ONE person that is part of this preorder cancel glitch get redeemed in any way, shape, or form. Just the same empty promises and guessing games from the CSRs. PLEASE return my email with some answers as I have yet to hear a thing.

thanks,

_____
[Google Pixel XL Guides, News, & Discussion] diablopants:
Excellent, professional email. 10/10 would next day deliver pixel/daydream
[Google Pixel XL Guides, News, & Discussion] Mickle187:
Yes, very well composed. I am worried once again as the pending charge on my google financing account has disappeared... Wonder if this means more problems or if they are starting to actually do something or nothing at all...
[Google Pixel XL Guides, News, & Discussion] Mickle187:
Called google financing... they said my charge was cancelled yesterday...

On hold waiting for google store now...

EDIT: No new info from Google CS. They say the order is fine on that end and that I should check with financing to make sure there isn't a problem (which I had already told them I did before calling them). He did say in regards to not hearing back about the cancelled orders that everyone should hear back again in the coming days, so pretty much the same response as the email just in less words.
[Google Pixel XL Guides, News, & Discussion] theo28:
Google trying to woo me back for the Pixel

Guess what! I got an email from them today saying to

re-order before the Nov 11

and they will

ship the phone next business day, give me 100$ worth of Google PlayStore credit

as well as a

code for Daydream VR

provided my original order was before Oct 19, which it was!

But citing people facing issues with Mic and Lens Flares and a SOC with a performance at same par as the SD 820, I'm wondering if it worth going for it.:confused: I'm sure Google will learn from its mistakes now and the next iteration of Pixel will be a killer!

Just wondering if I should fall for this or not!! Thanksgiving is around the corner and I bet there will be deals falling then. I'm willing to settle something cheaper meanwhile or if I get crazy enough go ahead and give IPhone 7 try, don't know what I'll do!!

Any comments??
[Google Pixel XL Guides, News, & Discussion] thewebsiteisdown:
They did the same thing with my order yet I haven't heard anything about a credit or a code or anything else back from them. I ordered another one and it is showing as pending on my google store credit account. They are completely stupid if they don't give everyone this option.

Edit / Update:

Just got off the phone with their support again for the tenth thousandth time now and they told me that everyone that had this issue with be getting this eventually and they have no clue when their system will send it out to everyone that has been affected by this issue so now we play more waiting games on top of more waiting games on top of more waiting games YAY!!
[Google Pixel XL Guides, News, & Discussion] dwkick:
Are you saying you'll receive your phone Monday or when it ships, it will be overnight? Probably a huge time difference.
[Google Pixel XL Guides, News, & Discussion] thewebsiteisdown:
When it ships it will be overnight, not that they will ship it to him now no.

Edit / Info:

They also told me that this will be offered to everyone that had their order canceled like this me included. I already placed another order a week ago so I will get this offer as well. My original order was placed on Oct. 8th and they canceled it two weeks in.
[Google Pixel XL Guides, News, & Discussion] dwkick:
I had already placed an order by the time I got an email and I did not elect expedited shipping since it did me no good on the first pre-order. So I got screwed again. I asked and this was what I got. "once an order is placed the automatic system regulates it and there isn't a way I can affect how fast the order gets fulfilled." And we all know how effective their automated order system is, right.
[Google Pixel XL Guides, News, & Discussion] thewebsiteisdown:
The service that I have received if that's what you want to call it has been horrible. I've made that clear to them this whole time. Sounds like they've spread the love to everyone in that aspect..
[Google Pixel XL Guides, News, & Discussion] sitnlow4life:
So I got the email as well about the $100 credit .

I already got one from Fi .

I wonder if I am still eligible for the $100 credit since I had to waste my time with them multiple times .
[Google Pixel XL Guides, News, & Discussion] thewebsiteisdown:
When did you get the email? I'm still waiting for mines. Even better still do you still have the phone on the way or? When did you place the order for the phone if so?
[Google Pixel XL Guides, News, & Discussion] sitnlow4life:
Got mine phone from Fi last Saturday.

Got that email Friday night of this week
[Google Pixel XL Guides, News, & Discussion] theo28:
Yes, you're right. But I'm choosing against ordering it for the time being! So let's see if my mind changes. I'm unable to justify the $650 tag on it for what its giving me.
[Google Pixel XL Guides, News, & Discussion] Mickle187:
I have not seen this email yet either. My cancelled order was from within hours of preorders opening. I will be content if I get these stupid phones any time before the end of Nov along with an extra $100 credit. I am on Tmo and will most likely take the new offer to get over $600 back from them so in the end I wont even be paying for one entire phone. Hopefully I will hear from them soon because using my old MotoX2 is getting painful.
[Google Pixel XL Guides, News, & Discussion] nbhadusia:
I ordered the daydream as soon as they were available to pre order in the UK about a week and a half ago. I just got an email saying 'We have recently discovered that there was an issue processing your payment and we were unable to complete your order. You will be receiving an automated cancellation email for your original order soon.". I know there's no issue with my credit card. Guess I'll be phoning tomorrow to see what gives.
[Google Pixel XL Guides, News, & Discussion] diablopants:
I hope you have god on your side.
[Google Pixel XL Guides, News, & Discussion] Mickle187:
I have received another generic and mostly unhelpful response to my request for an update:

"It's now been another week without word. Is there any update to this situation yet? I'd really appreciate being kept up to date with what is going on with my order. I have been hearing from others in the same situation that they have heard back, several of which had originally ordered well after when I did (the first time). I'm also still nervous by the fact that my new order charge is no longer pending on my Google finance account. I've been assured over the phone that the order is still fine but the financing company told me the (second) charge was cancelled on the 27th of October. Please let me know what is going on. Thank you,"

Thank you for contacting Google support team. Apologies for the delay and inconvenience you've experienced with your order.

Not to worry. The order is in processing and once your device ships your payment method will be charged.

We consider you to be our most valued and privileged customer to Google and we'll do all that just to make our delighted customers like you to be our best partners in our journey of a great relationship between you and us at Google.

Hope you explore the device to the fullest and love it's amazing features.

If you have any more questions, please reply to this email. I'm happy to help!

Thanks!

Francina

The Google Support Team

At least I am being told that my new order hasn't been cancelled again but still nothing in regard to the headset or possible store credit.
[Google Pixel XL Guides, News, & Discussion] Mickle187:
Progress? I just noticed my order changed overnight from pending to processing. Checked my Gstore financing account and the charge is pending again. Fingers crossed this means that they will ship soon. Then it is just a matter of ensuring I get the VR codes (and maybe this extra $100 credit?).

Edit: Yup, late last night it changed to shipped. FedEx says Tuesday. Pretty happy that it is earlier than the estimate of the 26th. Fingers crossed on the vr codes still coming.
[Google Pixel XL Guides, News, & Discussion] Mickle187:
Curious if anyone has made any progress with the Daydream Headsets? I received the phones I ordered (twice) but am still in a back and forth with Google Support on the headsets. I finally got an intelligible email this morning asking for a copy of the original email I got that said I would get the promo. Hopefully this means they are just looking for confirmation and will actually act on doing something to fix this.
[Google Pixel XL Guides, News, & Discussion] Mickle187:
If anyone is still following this and haven't gotten anywhere with the headset code, don't give up! I just got an email with a code. I was able to use it immediately in the store. Only catch for me is I ordered two phones and was told I would get a code for each (which I mentioned repeatedly through this whole thing) so this isn't over for me yet unfortunately. But anyways, if you haven't gotten it and still want it keep on them! Don't take no for an answer.
[Google Pixel XL Guides, News, & Discussion] sitnlow4life:
I got my headset 2 weeks ago , still haven't received my code for $100 promotion.

Anyone else get one ?
[Google Pixel XL Guides, News, & Discussion] Mickle187:
I also just recently got the second headset code that I was expecting but not after two more emails. I never heard anything about the $100 except for the one person on here. Google support never mentioned it to me. They should have offered it after making us deal with this whole thing though.

I also got a support survey in my email. Hopefully someone actually reads those because I let them know just how bad of an experience this was.
[Google Pixel XL Guides, News, & Discussion] sitnlow4life:
So nobody ever got this email ?
[Google Pixel XL Guides, News, & Discussion] edgardhe:
Canceled today

My Pixel 32gb order was canceled too. I financed through Google and got a hard hit on my credit.

I called their customer service who escalated the issue, and recommended that I go to Best Buy (seriously), or reorder. The cancellation email stated that I should check that my banking and credit information might not match. I spoke to the customer service at the company Google uses for financing. They told me that there was no problem.

At this time, I'm very frustrated by the process and am considering buying a OnePlus phone.

I've reordered the Pixel and now have to wait an extra week for shipment over the canceled order.
[Google Pixel XL Guides, News, & Discussion] kmakiki:
All,

Just got off the phone for Google the 5th time today. Same cancelled order stuff. However, they are going to do what was said in the email the OP attached a couple of posts ago. They are gauging if they can fulfill all these messed up orders and will be sending an email out to those effected if they can be sure they can fulfill everyone. The guy I talked to was very much aware of my case and knew was was going on, and told me he would call me back with an update in the next couple of days. I'm still pretty skeptical, but this is a step in the right direction. I'll keep everyone updated as to the status on my particular issue.
[Google Pixel XL Guides, News, & Discussion] Mickle187:
Nope, I never saw this and I had been fighting with them from Oct 20th until Dec 1st trying to get my phones and headsets. I would be very happy to still receive an extra $100 but I am so spent on this whole thing and now that I have what I was originally promised I am not wasting my time pursuing them for anything else.
[Google Pixel XL Guides, News, & Discussion] gonzo237:
I got this email, early Nov and got the phone shortly after. As well as received my $100 credit yesterday.
[Google Pixel XL Guides, News, & Discussion] sitnlow4life:
Still waiting for my $100

Got my phone 10/29
[Google Pixel XL Guides, News, & Discussion] gonzo237:
I just looked back on the email and I think I got it something like 10/25, so you'll get yours soon. I have not heard anything about the headset yet though, assume since I got the phone a week or so later it'll be another week till that comes
[Google Pixel XL Guides, News, & Discussion] edgardhe:
I ended up reordering the Pixel and got back into the queue. The expected deliver date added a week to to my original order.

I checked my new order on Friday. It had switched to processing. I also got a call from the same customer support agent who told me that my phone had shipped. She have me the tracking label. She is going to make a follow up call on Monday.

By Friday evening the order had changed to shipped in the store. The original delivery window stayed the same When I checked FedEx the deliver date is for this Tuesday. This coresponds with my original order delivery date.
[Google Pixel XL Guides, News, & Discussion] dnbonds:
So the Google Store cancelled my order for my Pixel 5 days before it was supposed to arrive on my door step. Ordered device on Nov 27th through Google Finance, was told order was on hold Dec 2nd via email. Called customer support and said since it was through Google/Synchrony bank for the monthly plan he said disregard the email and the order will go through in a few days. Got notified Dec 10th (Device delivery was for 12th or 13th) that my order was cancelled. Called customer support, got disconnected atleast 5 times, and was ultimately told to wait response from their Level 2 support, which they can only speak to through instant messaging. Funny how they don't have landlines to speak to with. They said wait 24-48 hours for an email from Level 2 support, fast forward to tonight (51 Hours after ticket was submitted), I called and asked about the resolution they were going to provide me. They said I will have to resubmit the order and wait for the device. Absolutely unacceptable. I asked for a supervisor and was put on hold for 15 minutes because all the supervisors were on break at the same time, how fantastic! So after getting connected to the supervisor, I spoke with him for a good 20 minutes or so with him telling me there was nothing he could do, the system will not allow him, nor anyone to change any details or ship out devices early as customer compensation. The worst customer support I have ever received, although they speak nicely, and in return I spoke nicely with a level head but man am I so frustrated. He said no Managers were available due to the time of day so I have to wait 6 more hours for any managers to come on shift. He also provided me with a case number.

So let me ask: How were you guys successful in fixing your cancelled orders? Especially since mine was the most direct method via Google Finance, which I have no idea how they managed to screw up.

Worst customer service in terms of being able to do anything to help the customer. I can't believe Google of all companies is basically telling me to screw off and wait back in line.
[Google Pixel XL Guides, News, & Discussion] dnbonds:
That was the worst care ive been given by customer support. Basically telling me their hands are tied and are unable to do anything until engineers find out an issue. When asked for an ETA on fix, they told me there was no telling. This coming from a Manager too. I went from a representative to a supervisor to a manager. Completely unable to do anything for me nor give me an expected time of fix other than the new estimated delivery of my Pixel IN JANUARY. I canceled my order. Such terrible treatment to a customer.
[Google Pixel XL Guides, News, & Discussion] Mickle187:
Welcome to the club! I find it mind boggling that a company like Google, with all the innovating stuff they do, "cannot" seem to find the problem with this. I can't believe it is still happening! This started before launch day nearly two months ago!

Sadly the only solution was to simply reorder and wait for the new delivery date. Mine was pushed back over a month since it was cancelled on launch day and there was no available stock to order. In the end, after dozens of calls, emails, chats and tons of waiting 24-48 hours (read: 56-72hrs) I did receive the phones and the launch promo of the vr headsets but there is literally nothing that they will do to help get it resolved reasonably. Really really terrible service and I was shocked. While I will continue to buy and use Google products I am not sure I will buy directly from them again unless I absolutely have to. That said, I know that a ton of orders through VZW all got pushed back like a month or two as well.

Also, the payment method is not a factor in what happened as orders paid through Google finance/Google Fi finance as well as personal credit cards.

Sorry there isn't a better solution. Google really screwed us with this and it isn't even the first time they have had this very same issue at a previous launch. Good luck.
[Google Pixel XL Guides, News, & Discussion] Mickle187:
I inquired further about the $100 Google Play credit since I have seen several people posting this in various forums and this is the response I got:

Thank you for writing back to Google support.

I appreciate your response. I understand your point about Play credit.

Upon checking with all my resources, I'd like to inform that only few set of customers were sent an email about the Play credit, the system automatically generated the codes.

I'm sorry to know that you haven't received one. However, I tried to help you with the one but as it was a system decision for limited customers, we're unable to help you with this request.

Please accept my sincere apologies for this! Appreciate your understanding!

If you have any more questions, please reply to this email. I'm happy to help!

Thanks,

Nancy

The Google Support Team

Pretty lame especially since I had purchased not one but two phones and had to fight for well over a month to get the phones and headsets. I wonder what the "systems decision" criteria was for selecting the few customers that they wanted to apologize to...
[Google Pixel XL Guides, News, & Discussion] Greensystemsgo:
It seems like google is dropping the ball hard on this one. My boss was a note 7 holdout after they "fixed it once." He was hoping he wouldnt have to use a loaner phone again and could just trade it for a pixel xl 128gb. He had to order it twice, the second time getting put on the back of the list, then it did come in tuesday, DOA. They will ship him a new one but again, he is on the back of the list. How does google call this customer service?
[Huawei MediaPad M2] PSnyder1012:
I recently purchased a Huawei MediaPad M2 10.0 along with the M-pen. When I use the M-Pen shortcuts (notes, email, calculator) nothing happens when I click on the calculator option. When looking through the installed apps on the tablet, I don't see a calculator app. Obviously I can download any free calculator app from the store, but this wont give me the ability to write equations (no M-Pen support). Is there a specific Mediapad M2 calculator app out there? Any help would be GREATLY appreciated! Thanks! :fingers-crossed:
[Huawei MediaPad M2] cccs1:
So please
[Pixel C Q&A, Help & Troubleshooting] _aa_:
Greetings,

So I suppose I made the mistake of not locking the bootloader before flashing the factory NRD91D image. Current situation is that my Pixel C is reporting unlocked bootloader but I can't flash TWRP. Fastboot indicates a successful recovery flash but when booting into recovery it comes up with the sad little dead android and "No command".

My goal is to get rooted N, obviously. TWRP would be nice.

I think I read somewhere that I can:

1. Flash factory 6.0.1

2. Flash TWRP

3. Wipe everything

4. Root

5. Lock bootloader

6. Flash factory OTA to N using Flashfire with SuperSU Injection.

I've been trying adb fastboot and I sprung for skipsoft hoping it could magically bail me out but no luck.

Anybody else stuck in this situation? Does anybody have 7.0.0 rooted with TWRP? If so what steps did you use?

Thanks in advance for any help or advice.
[Pixel C Q&A, Help & Troubleshooting] jatilq:
I been using Skipsoft and its saying the device is unlocked. The bootloader screen says its unlocked at the bottom, but also says no recovery OS is corrupted. I've tried to lock it with oem lock/unlock as well as flashing unlock. The system does not report errors while unlocking/locking, but I'm unable to flash anything.

sending 'bootloader' (16384 KB)...

OKAY [ 0.423s]

writing 'bootloader'...

FAILED (remote: unsupported command)

or

$ fastboot boot twrp.img

creating boot image...

creating boot image - 13035520 bytes

downloading 'boot.img'...

OKAY [ 0.388s]

booting...

FAILED (remote: image verification failed)

finished. total time: 0.391s

This happens on my Mac and Windows machine (in case someone thinks its a driver issue)
[Pixel C Q&A, Help & Troubleshooting] Alessandro999:
type fastboot flashing/flash lock ( try flash or flashing)

wait that user data partition is regolar formatted

and now you are able of unlock and wait for userdata formatted

now you can flash rom