[Google Pixel XL Guides, News, & Discussion] dwkick:
I agree, everyone understands my problem but nobody can do anything about it. My order from the 4th for 32GB XL on google store financing was all fine. received email and tracking number on the 19th. Said it would be here the next day. Tracked it and there was no movement of package. A little worried at this point. Hoped I'd wake up to some movement and that it was on vehicle for delivery. Didn't happen. Called that night and they kept telling me everything was fine and that they couldn't do anything till my original delivery window of the 21st-24th passed. Kept calling after seeing no movement. They insisted FEDEX already had the package but through my own calls to FEDEX and a 3-way with them and FEDEX we were told by FEDEX they did not have the package yet. After my original order window passed I initiated a trace on my own with FEDEX. Right after that was told by google that the package was still at the warehouse. So I cancelled the trace with Fedex and waited two more days yet still no package and began getting conflicting stories from google about my phone. Finally received an email from google Wednesday afternoon telling me after further searching some type of refusal ticket was issued on my phone but nobody could tell me what that meant. Never heard from that person again. This morning, went round and round again, they claimed they issued me a refund. Still hasn't shown up with Synchrony nor in talking to them do they see any notes of a refund. I was able to get my limit increased with Synchrony so that I could go ahead and place an order this morning for the ugly 32GB very blue when I saw that it was the only phone available. I chose to forego the expedited shipping since it didn't pay off at all on the first order. Then this afternoon after placing my second order I receive an email telling me to make up for things, how to get reimbursed for expedited shipping when I place my new order. What a crock. I don't believe all these reps I've spoken to are lying but, someone at google knows how some of us have had it broken off in our ass over this pre-order. So now I have to wait an additional 5 weeks for an ugly phone, probably won't be able to get the free VR Daydream, have spent at least a dozen hours chasing this thing over the last week, still don't have credit for the first order...... I'm so bitter, I'm really not too excited about this phone now. I would not have thought google was a company that would not make this right. But they haven't and doesn't appear that they are. Offered free shipping voucher on my re-order it's just that by the time I got that I'd already place the re-order. I just wanted the phone. So what if it was a week late. And so what if they screwed up my initial order, just fix it and get it on out to me. No biggie. They've always done the right thing in the past. Are they turning into Verizon? time will tell. I was a loyal Motorola customer for 25 years. After my latest dealings with them, will never buy another MOto phone.

---------- Post added at 02:11 AM ---------- Previous post was at 01:43 AM ----------

Haha, some of those lines are word for word from some of my many chats.