[Google Pixel XL Guides, News, & Discussion] theo28:
And mine got cancelled too!

So today at 1.15 PM PST I got an email that my Pixel order has been cancelled. I was like, wait what! Went on a chat with the CS and here is the chat:-

Google Support

Amanda : 1:54 PM

Thanks for contacting Google Support. My name is Amanda .

Amanda : 1:54 PM

Hi.

Me: 1:54 PM

Hi

Me: 1:54 PM

Order number:xxxxxx

Me: 1:54 PM

was cancelled today

Me: 1:54 PM

I'm sure that all details entered were correct

Amanda : 1:55 PM

Sorry to know that. Please do not worry, let me go ahead and check what exactly the issue could be.

Me: 1:55 PM

okay

Amanda : 1:58 PM

Thank you for waiting.

Amanda : 1:59 PM

May I know if you have received any email saying that the payment details which you've entered are incorrect?

Me: 2:00 PM

Unfortunately, we were unable to verify some of the details for the following order. As a result the order has been canceled. You may resubmit this order by visiting Google Store again. To help us verify your order details, we recommend that your billing and shipping address match what is on file with your bank, and that the phone number listed in your Google account is one where you can be reached by our specialists.

Me: 2:00 PM

This is what i got a while back.

Me: 2:00 PM

The billing and shipping address mentioned are right.

Me: 2:02 PM

When I did the payment I had seen a 1$ charge on my account which was later credited, which I cite to be a account check.

Amanda : 2:04 PM

Exactly, $1 would be an authorization hold which was placed on your account and later it got credited back.

Me: 2:04 PM

yes

Me: 2:04 PM

Can you check why it was cancelled?

Amanda : 2:05 PM

Sure, you can also check the payments.google.com

Amanda : 2:05 PM

Please give me a couple of minutes here.

Me: 2:06 PM

ok

Amanda : 2:13 PM

Thank you for waiting.

Me: 2:13 PM

sure.

Amanda : 2:13 PM

Could you please try updating the payment details of your card and check if the order go through?

Me: 2:14 PM

I can try again but now it won't be a preorder and I won't benefit getting the promo code for the Daydream VR!!! :(

Amanda : 2:15 PM

Please do not worry, in this case let me forward the case to our concerned team.

Amanda : 2:15 PM

I'm sure they will be able to assist you.

Amanda : 2:17 PM

I will go ahead and forward the case, and one of our experts would get in touch with you via email.

Me: 2:17 PM

Are you saying that if go ahead and order the phone now, you can get me a code for the Daydream and try to get it delivered as was told earlier Oct 26- Oct 28, 2016?

Amanda : 2:18 PM

Please do not make any changes from your end, let me forward the case and wait for the response from the experts team.

Me: 2:18 PM

Alright. As you say.

Me: 2:18 PM

The card used for the purchase currently is in the payment methods of the system

Amanda : 2:19 PM

Great, thank you for the information.

Amanda : 2:19 PM

Is there anything else I may help you with today?

Me: 2:19 PM

Nope. I hope this issue gets sorted soon and I hope to get both the devices!

Me: 2:19 PM

Thanks.

Amanda : 2:20 PM

Thanks for contacting Google - it was a pleasure chatting with you. Have a great day!

If I do not hear from them and they do not solve my issue, I will for sure move to IPhone 7! The main purpose to preorder was to get the free Day Dream VR.!

I had ordered on Oct 7th and was supposed to receive it by Oct 28. Lets's see what happens now!