[Google Pixel XL Guides, News, & Discussion] theo28:
Bye Bye Pixel

New update: Bye Bye Pixel!

I don't think I will get the Daydream VR and now I have lost interest too considering the phone is out of stock too!

Sandy : 10:01 AM

Thanks for contacting Google Support. My name is Sandy .

Sandy : 10:01 AM

Hi Me : ! How are you doing today?

Me : 10:01 AM

I'm good.

Me : 10:01 AM

Can you help out with the issue?

Sandy : 10:02 AM

Glad to hear that.

Sandy : 10:02 AM

Sure.

Sandy : 10:03 AM

Let me check this for you.

Me : 10:03 AM

ok

Sandy : 10:04 AM

I've checked and found that your order has been cancelled.

Sandy : 10:04 AM

I'm sorry for any inconvenience this decline caused you.

Sandy : 10:04 AM

I see here that your card-issuing bank declined this transaction.

Sandy : 10:05 AM

Banks don't share specific decline reasons with third parties like Google.

Sandy : 10:05 AM

They could have declined this transaction for many reasons. Examples include insufficient funds, suspicious activity and card expiration.

Me : 10:05 AM

If it was declined why wasn't I informed the day I placed the order.

Sandy : 10:05 AM

I'd recommend you to contact them directly.

Me : 10:06 AM

The pre-order period is over and now I won't get the Daydream VR and additionally will have to wait till maybe November to get the phone!

Sandy : 10:07 AM

I completely understand your concern.

Sandy : 10:07 AM

Your bank can tell the exact problem to you, once they tell you why the original transaction failed, you'll be able to try again!

Me : 10:07 AM

I was expecting to get the phone this week and now you have cancelled it!

Me : 10:08 AM

My main purpose to pre-order was to get the Day Dream VR for free!

Sandy : 10:08 AM

I'm sorry but the order was not cancelled by our end, I'd recommend you to contact your bank, they can explain you in better.

Sandy : 10:08 AM

Banks don't share decline reasons with third parties like Google.

Me : 10:09 AM

And if you take a look at the XDA forum you will notice that many others have faced this too!

Me : 10:10 AM

Okay setting that apart, say I go ahead and place an order now, Can you guarantee that I will get it by Oct 28 as well as get a code for the DayDream VR?

Me : 10:10 AM

Aha and the phone is out of stock too! Good going on that!

Sandy : 10:11 AM

You can get all the information on the Google Store.

Me : 10:11 AM

That does not help a bit!

Sandy : 10:12 AM

I'd like to inform you that due to the overwhelming popularity of our new Pixel Phone, we are currently out of stock on some models.

Sandy : 10:12 AM

We are working hard to add more inventory every week, so if the one you want isn't currently available, we recommend joining the waitlist on store.google.com to receive a notification when we have more in stock.

Sandy : 10:12 AM

You can also check with our retail partners Best Buy and Verizon in the U.S.

Sandy : 10:13 AM

If they have the Pixel Phone you want in stock.

Sandy : 10:13 AM

I can relate to the eagerness to have hands on the Super-smart phone!

Sandy : 10:13 AM

I cannot promise you exact date or time. Having said that, I can assure you that the manufacturing team is working to replenish the stock. You can have an eye on stock availability status by subscribing on the Google store.

Me : 10:14 AM

Dude, I'm sorry to say but Google customer service does not have a bit of Customer Obsession like Amazon! You have lost a customer here. I thought an upgrade from the Nexus 4 to the Pixel would be worth it but after this conversation you have proved me wrong.

Sandy : 10:15 AM

I understand your concern, but here our hands are tied because the order was cancelled by your bank.

Me : 10:15 AM

I will look for another phone. Anyways I have good developers around the world who would port the 7.1 to upcoming phones!

Sandy : 10:15 AM

I really apologize for the inconvenience caused to you.

Me : 10:16 AM

I agree it may be declined but can you reinstate the previous order if I buy again?

Sandy : 10:16 AM

I'd recommend you contact your bank for finding the reasons for cancellation of the order.

Me : 10:16 AM

As I said Daydream VR was my priority

Me : 10:17 AM

Else I wouldn't be willing to spend this much for just a phone!

Sandy : 10:19 AM

I'd like to inform you that if you place your order now from Google Store, then you'll be eligible to get the Daydream VR, as it will be there till the stocks last.

Me : 10:19 AM

The previous CS I spoke to said she had escalated and I didn't have to do anything on my part and it would be taken care of!

Me : 10:19 AM

However I never heard from anyone!

Sandy : 10:21 AM

I'm sorry it was happened to you, however would like to confirm you that if you purchase the device now, then you'll be eligible to get the Daydream VR.

Sandy : 10:21 AM

You'll get a promo code for the Daydream VR after 4 weeks of receiving the phone.

Me : 10:22 AM

when would I receive it is the question!!

Me : 10:22 AM

would it be Oct 28?

Sandy : 10:22 AM

There you've to redeem the code and will get the Daydream VR.

Me : 10:22 AM

as per the previous said date?

Sandy : 10:23 AM

The estimated delivery date you'll get it once you've place an order via email confirmation.

Me : 10:24 AM

I know you have the capability to push the delivery if needed! Can you do that if I place the order?

Me : 10:24 AM

Considering this pain that I have gone through here..

Sandy : 10:25 AM

I can understand your frustration, Unfortunately, the device shipping and delivery date is set based on the device availability, shipment mode, shipping address and so on.

Sandy : 10:25 AM

The tool generates a date based on these criteria, so that you know when exactly you can expect the device.

Me : 10:25 AM

All this would've been avoided if I would've got an email saying that the transaction did not go through, instead you sent me a successful order number!

Sandy : 10:26 AM

Our hands are tied, it's totally depend upon the tool and availability of the device.

Me : 10:26 AM

This is really annoying.

Me : 10:27 AM

Thanks for ruining my Friday! Hope you enjoy and help someone since you couldn't help me!

Me : 10:28 AM

I will go for some other phone. Bye.

Sandy : 10:28 AM

I can completely understand. If that happened to me, I’d be really upset too.

Sandy : 10:29 AM

I'm sorry for the inconvenience, I wish I could help you in this matter. But there is no option for it.

Me : 10:30 AM

Guess the best coders of the world couldn't handle a simple use-case to notify a customer about a failed transaction instantly!

Me : 10:31 AM

Hopefully you test your application better next time before you put in into production! :/

Sandy : 10:34 AM

I'm sorry, but I'd suggest you to place an order as soon as possible because you can still get the Daydream VR.

Sandy : 10:34 AM

Is there anything else I can do help you with today?

Me : 10:35 AM

There wasn't anything that you could help.

Sandy : 10:36 AM

I'm sorry, if there was any option left then I'd definitely helped you.

Me : 10:37 AM

It's fine.

Me : 10:38 AM

I have made up my mind to not buy the Pixel now.

Me : 10:38 AM

Guess many things have changed when you moved from Nexus to Pixel!

Sandy : 10:39 AM

You can still purchase the phone.

Me : 10:39 AM

It is fine, in the end you are just trying to help but guess the ones developing the product should've thought better!

Me : 10:39 AM

Thanks anyways.

Sandy : 10:39 AM

No problem.

Me : 10:39 AM

I will put my money to some better use.

Me : 10:39 AM

bye

Way to go in helping customers! :eek::confused: