[Note 7 Guides, News, & Discussion] apprentice:
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7

We already have the disadvantage of paying a higher price for Samsung products

Denied the Galaxy Note 5 in 2015

Denied the launch of Samsung Pay

Delayed launches of new releases before other countries

And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.

In the UK we have not received:

Any cash compensation

Any compensation for loss of money due to buying accessories

Any discount for the replacement Galaxy S7 Edge that is offered by Samsung

What we did receive:

A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.

Something that Samsung would be legally obliged to do in any case.

The only way to get what we deserve is to complain officially to Samsung.

So, I am here to help you:

There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.

It's really easy to use, requires a quick registration so that you can access your cases.

Here is the link: http://www.resolver.co.uk/

My complaint was worded as follows:

Dear Customer Services,

Reference:

Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.

Complaint:

Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.

The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.

To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).

I look forward to a response within 7 days of this correspondence.

Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.

Yours faithfully

I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.

Why should we be the under dog?

The more of us that submit complaints the more impact it will have.

I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung

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