yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] jmitr:
No I already handed mine in 2 days ago.

I traded in for an S7E. I received the $100 credit, plus my $200 trade in allowance back. They exchanged my 3 cases no problem, and no reciepts. I kept my pre-order gift and all accessories to both my original and replacement Note. At the Samsung store I asked if I could keep the last spen for "sentimental value" and the answer was "why not".

As stated many times though, I am a Pilot with Air Canada. Nevermind the possible bricking OTA, as of the 15th (today) the FAA has banned the Note 7 from flights. That means security can take it away, if you are caught with one on board it will be disposed of in our new fire proof bags, you will be charged and banned yourself from ever flying again (no fly list). You can see why I handed mine in!

I miss my Note 7, but im looking forward to whatever replaces it.
[Note 7 Questions & Answers] PapaWangsta:
FYI, the dispute charges was coming from samsung NOT my credit card company(reverse charges) ;)

"You obviously don't want to return your Note 7" What makes you assuming some1 wants to keep a ticking time bomb on their hands. NOT me. Since you on the other hand wants to keep it, good for you.

" enjoy being a criminal", Oh haha, don't even get me started. The criminal is samsung. ;)
[Note 7 Questions & Answers] Spike96:
SO then if you already have the S7E (also great phone, I just don't like that it doesn't have USB-C), how are you going to upgrade to the S8? Will it cost some money?

Dude, just return it then.
[Note 7 Questions & Answers] jmitr:
Well after trade in I walked out with a difference of $317. I also got to trade in my battery case (backpack) and they refunded me my old one. Don't ask, just lucky. So I have about $450 saved already.

The Samsung rep at the Samsung store (not a store employee, an actual rep) said he fully expects former Note 7 owners will have a special offer on the next flagship "with spen" as well as a generous trade in value on our S7 or S7Es. Givens the excellent treatment I have received in the last 2 days I believe him.

So, yes I'll get the next big thing and I don't expect it will cost much of anything.
[Note 7 Questions & Answers] PapaWangsta:
Dude, just return it then.[/QUOTE]

Arg, all this time you still didn't adsorb what I said. No response from Samsung, how can some1 sending them back the phone? FYI, Samsung needs to sending me the fire proof bag/box in order to return it back. If it was from cellphone carriers, then it's easy. I can just dropping it off.

Unfortunately, my phone was from Samsung.com, therefore, they need to sending me the fireproof bag/box to sending it back. ;)
[Note 7 Questions & Answers] Spike96:
Wow, didn't think of that part. Yea it would make a lot of sense for Samsung to offer a special price for the S8 for all of us Note 7 owners.

My plan was simply to hold on to the Note 7 for as long as possible and hope it lasted me until the S8. I don't plan on any air travel within the next 8 months, so this was a pretty viable option for me.

Although, I do find it unlikely that Samsung will keep throwing money at us. For example, they already gave us $100 off the S7E. Now they'll give us some money off the S8 also? Even after we already took the S7E offer?

It may be an either/or situation...

Proof https://m.reddit.com/r/GalaxyNote7/...7_from/?utm_source=mweb_redirect&compact=true
[Note 7 Questions & Answers] Chippy_boy:
Unbelievable you own a computer to post with.
[Note 7 Questions & Answers] Spike96:
And this is surprising to you cause I'm not a thief?
[Note 7 Questions & Answers] w1n73rf3ll:
im on the same boat

im on the same boat!

i buy one of the first devices! and get the recall notice.... so i call samsung like a hundred times..... stop using the device and boxing ... so i buy the new recalled devices and now this call samsung .. and the same story.....

this guy that's posting BS needs to be more human i expend almost 2000 dollars and i cant exchange ...... im still using the recalled device and the other is boxed ... and samsung nothing ..... i will keep it using my device i have a record of all the samsung calls if something happens will be his fault ... nothing else to say
[Note 7 Questions & Answers] PapaWangsta:
Arg, forget it. That doesn't mean worked out right for every1. ;)
[Note 7 Questions & Answers] aengus4h:
For sure I cannot imagine wanting to be going out onto the ramp with one of these, on a hot day, nearby refuelling operations and it decides to flame out, for sure it wouldn't be pretty! I no longer work at an airport but when I did recently I had full site access both air and land-side, fuel storage areas etc. Basic risk assessment would make it foolhardy at best to even contemplate carrying a device with a known issue into that environment. I guess similar applies even just fuelling your car, potentially...

My 7 is sat in its box awaiting the special bag and instructions from EE and it'll be out the door ASAP once I receive that. Sad to have to ship it back but that's life. My old note-3 still works great so that'll do me a while longer :)
[Note 7 Questions & Answers] Wacky2bakky:
So once anyone who's provided their imei to Samsung customer service to get them to send them a return box for the phone, are they blacklisting your note 7 so u can't use it until u get the box or no? I want to do this since I got the original note 7 on Craigslist and my replacement from sprint customer care in order to get a refund check back from Samsung.
[Note 7 Questions & Answers] invisiblesense:
In my case I purchased my Note from a Samsung authorised retailer. That hasn't gotten me very far.

Their customer service staff are hopeless. The guy I spoke to this morning was advising me to remove the back cover to locate the imei number - I was astonished by this! I asked him how I was supposed to do that since the phone is sealed. He kept insisting if I remove the back cover I will find the imei number. I said to him "it's quite clear you have no idea what you're talking about because you can't take off the back cover of Note 7.
[Note 7 Questions & Answers] svache:
Well, thank you for explaining something that was explained several times earlier in the thread, to which I already agreed that there was a misunderstanding.

I never said I wouldn't comply, regardless of what you call sweet deals and treatment.

Actually, as far as "sweet deals and treatment" goes, Samsung is doing not more than ok. A full refund is the bare minimum after a second recall. A $100 credit on a $700-$800 but lesser phone is a nice gesture to do damage control, it's not a sweet deal. What about the numerous people out there that purchased various accessories that they can't return now, I'm out well over $300 if not more. And I don't know what your time is worth, but it took me several hours to sit down at AT&T and have the original Note 7 replaced with a temp, and again to get the replacement Note 7. Now, I accept that this is my own loss, but don't come telling we have such a sweet deal going on because a lot more would have to happen for it to be sweet.
[Note 7 Questions & Answers] chevanlol360:
They had the chance to do that the first time before the device was released, 2nd time they had yet another chance to truly correct their QA testing phase and it still failed. Sorry they dont get 3rd chance in a situation like this. Note 7 is dead, it's now known as the exploding galaxy device *which could literally tarnish the galaxy name itself* and will never see the light of day again. I'm sure samsung explored their options after the second recall but any logical thinking person would make the decision to end production of phone. For god sakes they dont even know what the heck is causing the phone to catch on fire. And delaying the phone to figure out whats wrong when they have no idea where to look would just be stupid, end production and better luck next year.

---------- Post added at 09:15 PM ---------- Previous post was at 09:12 PM ----------

Lol you could of bought the phone outright on almost any carrier online site or best buy. Reason why some reps refuse to let you buy the phone outright is because they make no commission off it.
[Note 7 Questions & Answers] PhoenixJedi:
I have to completely disagree with you for one reason. Out of all the devices only 92 were reported having problems in the US. Even if only another 92 were reported world wide, out of 4 million total sold world wide it still comes out to less than 0.005% (Original + Replacement). That's still a 99.995% chance that the remaining units are absolutely fine after two months. Many companies would call that a success. The fact that out of so many units, so little failed they still made a recalls is because ONE popped on a plane, and the media made a frenzy out of the situation. NO OTHER COMPANY IN THE HISTORY OF RECALLS HAS MADE A RECALL OVER SO FEW DEVICES. With three possible situations that can cause this type of problem to occur (Bad USB-C Cables -- which has been known for a while with all USB-C devices, Compromised Software from Root attempts on locked bootloader units, and user created hardware damage -- people drop and watertesting their phones BEYOND the rating), it is reasonable to assume that out of 92 devices in the US proven malfunctioning (I can't truly speak to the rest of the world as theres no official report), it is TOTALLY reasonable to assume that something the USER did could have caused these problems, and with that very very low percentage of proven bad units, they could have taken the time to investigate BEFORE issuing ANY recalls or stopping production.

Here's the BIGGEST problem that caused this recall. THE STUPID MEDIA. All it took was ONE Note 7 failing like this to cause the MEDIA to go nuts about it. If it had happened to Apple and it was ONLY ONE iPhone 7, I guarantee you they'd be after Apple too. The world we live in is full of IDIOTS who believe EVERYTHING they read or watch on TV.
[Note 7 Questions & Answers] andoxviii:
They can't remotely disable the device.

What if my father is having a heart attack and I can't call 911 because my device was just disabled without my prior knowledge? That is a lawsuit waiting to happen.
[Note 7 Questions & Answers] PapaWangsta:
Commission for the sales people, probably.

However, you try to show me WHERE's the option to buy it out right? Maybe I'm blind. The ONLY option out there to buy it out right at FULL retail price is @ samsung.com

FYI, I don't have contracts with all the carriers. Go figures.
[Note 7 Questions & Answers] themissionimpossible:
However, should one day the carriers suspend/close all the subscriptions still used on a Note 7, the emergency calls could always be made.

IMHO if a dissuasion measure will ever be carried out in the future, this could be performed suspending these contracts by the cell phone carriers.
[Note 7 Questions & Answers] cisco150:
I can confirm they are blacklisting the imei after you call and start the refund process it happen to me.
[Note 7 Questions & Answers] Wacky2bakky:
So your not using your note 7 right now since they blacklisted it?
[Note 7 Questions & Answers] chevanlol360:
I get what you're saying and i completely agree on the fact that the media definitely played a major role in this entire situation by overplaying the story but whats done is done. of the 92 "so far known" devices that have been reported to catch on fire in the US, i agree with you on the fact that "eh only 92 out of 2 mill" yeah thats definitely nothing at all but when those 92 reports comes within the first 2-4 weeks of the phone being released? Dude theres no way this is just a regular old statistics thats bound to happen and its just a coincidence in the fact that all those defective phones would go up in flames in under a month of usage since the phone was released. Your argument for bad USB-C cables is proven irrelevant since phones have caught on fire WITHOUT THE DEVICE BEING CHARGED. Samsung said it was a battery problem, now it very well might be but they sure as hell don't know what causing it because they used two different suppliers and they're both blowing up, writing this and actually realizing that the fact that they used 2 different suppliers for battery makes me think whether it's the same battery model/serial # or if its just two different models/serial #'s and they just both happen to be the same mAH. If is the second option then i highly doubt at this point that its the battery, its most likely another component of the phone or hell could be even poorly written software causing it.

The fact that matter is that just a mere 2 weeks into the phone being release reports came flooding in of the defective phones and even more reports as time went on. Now take a look at after the first recall, lots of people were able to get their replacement and BAM 2 weeks in reports starts flooding in again. Thats not a normal rate of defective/phones catching on fire rate when you release a new device.

I pre-ordered my Note 7 and got it on release day and absolutely fell in love with the phone. I got a replacement after the first recall and now im bummed about the 2nd and final recall as well as the end production of the note 7. I hate the fact that i have to return this device on Tuesday as i wait for my OP3 to come in but i've accepted the results of what has happened throughout the past few weeks for Samsung and the Note 7. If you honestly think something isn't wrong with the Note 7 then im going to have to respectfully disagree with you on that.

---------- Post added 16th October 2016 at 12:02 AM ---------- Previous post was 15th October 2016 at 11:59 PM ----------

What carrier do you have? On best buy site i would of been able to purchase the note 7 outright for all carriers. Now for at&t site specifically it also gave me the option to pay full price instead of installments, i can't imagine other USA carriers not providing that option.
[Note 7 Questions & Answers] PhoenixJedi:
First, the 92 reports is over 2 months of usage total between original and replacement units. Second, Samsung has NOT ruled it's the battery, they thought it was the most likely cause and replaced them on the replacement units. THIRD, YOU ARE AN IDIOT IF YOU THINK THAT NOONE CHARGED THEIR PHONE AT ANY TIME BEFORE IT EXPLODED. All it would take is ONE CHARGE with a faulty cable or compromised software to PERMANENTLY damage the battery protection board or the charging/discharging circuits. After the circuit is DAMAGED, it can explode at any time.

The damn device deserved and STILL DESERVES a COMPLETE investigation as to what caused the issue. ESPECIALLY with so little of them having the problem!
[Note 7 Questions & Answers] dark-fiction:
OK since everyone here is arguing about the morality of keeping the note 7 vs returning I wanted to post a guide on...

HOW TO ACTUALLY STOP SAMSUNG FROM BRICKING YOUR PHONE.

Since most snapdragon Notes can't be rooted this is the only way I've found of securing the phone (from samsung).

0. First of all go to the Google Store and disable auto-updates on Samsung Push Service. - This is a redundant step which will prevent Samsung from pushing an update to their push service which could allow for some more functionality for disabling the phone in the future.

1. Go to settings, General Management and disable "Download Updates automatically" - Our phones are never getting updates so this is unessaruy anyways and may allow Samsung a backdoor avenue to brick it.

2. Go to settings > Lock Screen and Security > Other security Settings > Security Policy updates > Auto Update > Disable - Same reason as #1

3. Goto Google Play > Buy Package Disabler Pro ($0.99) > Follow the instructions to give it Admin Access (Root not required) > Scroll down to Samsung Push Service > Disable that **** ASAP.

So for this to work, you can't ever uninstall package disabler pro, as it's effectively a firewall blocking these services, the moment you uninstall it, everything comes back on.

If I ever get a notification from Samsung that I should return the device or any updates makes it through I'll update this post. User's on the Canadian forums are reporting getting a popup as early as today, so it shouldn't take long.

/Tutorial - You may know continue your bickering about recalls, etc...
[Note 7 Questions & Answers] PapaWangsta:
I'm on T-Mobile. Really, last time I've check, best buy sells all carriers BUT t mobile version. Also, they don't sell at full retail price. They ONLY sells it if you have plans or with contracts. ;)
[Note 7 Questions & Answers] h078:
I believe also that Samsung found out immediately what was wrong with those phones. In order to protect company from massive number of potential lawsuits by all the "gold diggers" out there and fully tarnish company's image, it was simple business decision, even-though financially crippling, to recall the product and take it of the company's portfolio.

Similar business decision for example as Pentium FDIV bug recall by Intel in 1994.
[Note 7 Questions & Answers] asaqwert:
Just fyi, I have all of the updates, Samsung push service, and security updates all disabled. I am in Canada. I woke up this morning to a wonderful message from Samsung warning me to return my phone immediately or it will rape me then kill me (jk.... They haven't pushed "Clinton mode" to my phone). It did warn me of the dangers, and said to power down and return it to the vendor I bought it from or to Samsung and gave me the Samsung Canada phone number.

Oddly there is no mention of my carrier, so it soars to be somehow straight from Samsung? Is that even possible?
[Note 7 Questions & Answers] gyzmau:
I do agree with you, but there is consequences that can be more tricky.

Personally I am in holiday in an other country than where I bought it.

I need to fly during my holiday, I will try my best to have an exchange with a S7 in a Samsung shop, even if I lose the difference price(different currencies . But it might be not possible.

I am a bit stuck in this situation.
[Note 7 Questions & Answers] jmitr:
What is my time worth? I get paid $140ish / hour (depends on day or night plus Nav fee etc).

In Canada you were allowed to trade in any old dead phone for a $200 credit. They advanced that as well.

Basically, All in I paid $550 Canadian, Have over $300 refunded and saved, plus my pre order gift, and all the accessories from my 2 Notes.

If Samsung does give former Note 7 owners a special order price, and a good trade in for the S7E I am still convinced I will not be out that much.
[Note 7 Questions & Answers] chevanlol360:
Lol who says the phone isn't gonna get a complete investigation as to what was really causing the issue? Just cause they ended the production doesnt make they're gonna act like it didnt happen. 92 reports over 2 months? WRONG 92 reports within a month in the USA alone which is why i stated 2-4 weeks, even if its less than or more than the 92 reports you wanna tell me that world wide its not over 100 phones within the first month? You're naive if you think thats the case. First of all Can you please show me exactly where in my last post that i said samsung has ruled out the battery or its been confirmed not to be the battery 100%? Second of all even if people used a different usb type c cable to charge their device you wanna tell me that all those 92+ reported cases were all a result of people using faulty non Note 7 specific cables?

Of course it deserves at a full investigation but put yourself in samsung shoes, you're the CEO of a phone manufacturer and there has been a substantial and unusual amount of reports of your brand new device catching on fire. You thought you fixed the problem so you did a recall and offered replacement ones. Boom, more reports of the replacement ones are catching on fire as well, "a minimum of 8 within 1 week time frame" . Now are you going to continue investigating the problem while still selling the potentially dangerous phone especially if you have absolutely NO ETA for the completion of the investigation? That would of been a complete disaster and a wicked lawsuit against samsung as more phones most likely would of kept on catching on fire. Samsung announced the first recall almost a month ago and they still don't know exactly what is causing the issue. Time is money and wasted time is wasted money for no reason, thats why samsung ended production and recall for the final time as they continue to investigate the problem. Now Yes you can make the argument that they're gonna lose A LOT of money by ending production scrapping the 2 month old device, but this is a brand that has a reputation to protect, they will do anything to protect the image and if that means losing out on a few billions then so be it, thats why samsung is offering so much credits/gifts/promotions for a new galaxy device exchange. You really think that people would of went for a 3rd recall? granted yes some people who needs the note 7 features would but you think the avg consumer would do a 3rd recall with the phone? No, most people would literally return for a refund or a different device if samsung decided to come back with the note 7 after the second recall like they did with the first one. The name Galaxy Note 7 is damaged and this entire situation has been a crap show PR issue that cannot be resolved at this point.

If you truly think that im an idiot for thinking Samsung made the right call in this situation and that your opinion is 100% correct and would of been the best move by samsung, well i guess thats a good thing you're not the CEO of a phone manufacturer.
[Note 7 Questions & Answers] jmitr:
Because due to a mandatory recall you should not be using it?
[Note 7 Questions & Answers] chevanlol360:
oh nice, i didn't realize they dont sell t-mobile devices, but dont say they dont sell other carrier phones at full retail price because i bought my note7 outright "$950 taxes already included" for at&t with no contract i'll send you screenshots of the receipt if you'd like;). And i didn't have to enter my at&t account/plan info for anything.
[Note 7 Questions & Answers] evo4g63t:
Good luck considering you've had ample notice on this recall its YOUR fault for not following directions and getting a replacement.
[Note 7 Questions & Answers] PhoenixJedi:
92 reports in TWO months. obviously you don't know how to read the CPSC's website. AT the time of the CPSC announcement (on 10/13) they said 92 devices reported overheating. How are you losing a WHOLE month?

What im saying is with the low number of reports, they could have investigated the issue fully before even issuing the FIRST recall. NO COMPANY IN THE HISTORY OF THE WORLD has had less than 0.005% of a product fail in ANY WAY and committed to a recall. Samsung is the FIRST and ONLY company that ever did that.
[Note 7 Questions & Answers] themissionimpossible:
But the Note 7 case is different from a LED bulb that fails, this is a dangerous fail...;) and recalls are provided just when products can cause safety risks.

So IMHO the situation is not comparable.