[Note 7 Questions & Answers] jdyowa:
my second chat session....

Steve: Hello! How may I help you today?

Steve: Hello, Jeff, thanks for chatting in! What do have the pleasure of assisting you with today?

Steve: I haven't heard from you for a while, Would you like to continue chatting?

jeff: I was chatting earlier about my note 7 and this "voluntary recall" or whatever. Well, since there isn't anything close to the note 7 I asked how long I had to decide to trade it in. And the chatter told me "you have all the time you want, AT&T is doing for your safety, as soon as you di it, you can get a new phone". Which is a confusing sentence but implies I can take all the time I need. I called the AT&T store that I bought it from and they said I have 1 month to decide

jeff: So which is it? I haven't received a text or email from AT&T about this second recall at all. It's almost as if you want us to not know

Steve: I do apologize, I will do my best to get you the correct information! I know this situation is very frustrating and we are trying to help all our customers get replacements for that note 7!

jeff: Unfortunately, there really isn't a proper replacement. Nothing comes close to doing what the Note 7 does. The S7 edge is already six months old with another one a few months away

Steve: I understand! I'm going to get a specialist on this chat that will totally be able to assist you with getting you that replacement! One moment while I connect them!

Steve has left the chat

You are being transferred, please hold...

Steve: Our agents are currently assisting other customers. Please wait and the next available agent will assist you.

jeff: okay

Agent David enters chat

jeff: Anyone there?

David: I will be more than glad to assist you today

jeff: I was chatting earlier about my note 7 and this "voluntary recall" or whatever. Well, since there isn't anything close to the note 7 I asked how long I had to decide to trade it in. And the chatter told me "you have all the time you want, AT&T is doing for your safety, as soon as you di it, you can get a new phone". Which is a confusing sentence but implies I can take all the time I need. I called the AT&T store that I bought it from and they said I have 1 month to decide

jeff: So which is it? I haven't received a text or email from AT&T about this second recall at all. It's almost as if you want us to not know.

David: please allow me a few minutes to check your account to see what is happening

David: my manager will set up the special notes on the account so you can go to the store and exchange the phone to another brand phone Jeff

jeff: Okay, but how long do I have to do this, is the question? Me and my wife have already gone through this once, and I know it's not AT&T's fault, but the l closest thing is the LG V20, which isn't out yet, I would keep this phone except I assume there won't be updates.

jeff: Let's not forget the $160 in accessories I purchased elsewhere that are of no use now. Thank you samsung

David: I can understand Jeff

David: there is not a date limit to exchange the device

David: limit date *

jeff: I think someone needs to get the message out to the stores. They are the ones we have to deal with. Personally, I'd wait until march when the next S8 comes out.

David: you can wait for the new S8 Jeff

jeff: And what do I do if I wait for it and then the local store says too bad?

jeff: I'm not trying to harass you. I'm just frustraded with the info from the store

jeff: *frustrated

David: I am talking with my manager , the recommendation that he is giving us is to exchange the phone as soon as possible because samsung can change the rules of this exchange program

David: so, there is not limit date

David: however the conditions can change due to samsung policys

jeff: So am I at least safe until the LG phone comes out?

David: let me check

David: Could you please tell me the model of the LG will you like ?

jeff: V20

David: Thank you.

David: It will be release this month

David: released *

David: so you can wait to have that device

jeff: Okay, I guess I will wait on that. I'll wear a bomb proof suit. :)

David: :)

David: all this samsung issue its a very bad thing Jeff

jeff: Yeah, they screwed the pooch on this one

David: Yes, that is correct.

jeff: It's sad because it's the best phone I've ever used. Oh well, Thank you

David: however , you can wait until the new lgv20 is released

jeff: okay

David: I apologize for all the inconveniences with this exchange program Jeff

jeff: Not your fault. Thanks for the help

David: You are so welcome.

David: Is there anything else I can help you with?

jeff: No. That's it

David: it was a great pleasure to assist you today , have a wonderful day

jeff: u2

David: take care

David: thank you

David: bye

Thank you for chatting with us today. The agent has left this conversation. For further questions, please click the chat button located on the right side of the screen.