[AT&T Note 7  Questions & Answers] spexwood:
OK, well, I got an update. Samsung is refusing responsibility for 3rd party accessories, so I am now about $200 in the hole.

All I can say is that I REALLY hope a class action lawsuit comes out, because I'll be jumping on it like crazy in order to try and recover at least SOME of my loss. I was also considering getting a Note8 (or whatever it'll be called), but now, it has to not only be a good phone, but will need to brush my teeth, brush my hair, and wipe my butt in order to make me consider it. It's a shame because I loved the Note7, but they shouldn't be screwing their customers over like this, ESPECIALLY since it's their fault.

I'm going to try one last time with the phone number provided in the email, but from what it sounds like, this will do nothing.

Message from Samsung:

Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

After reviewing your e-mail, I understand that you have purchased most of the accessories related to Note 7 and I see that you want the refund for them, I will help you with the required information.

I regret your inconvenience regarding this, the most disheartening is one of our loyal customer going through this type of ordeal experience.

I see that you have purchased the accessories from the third party seller, we don't know the information about them, I would like to inform you that you will get the refund when you purchase from the Samsung or with the respective carrier.

For the inconvenience with the exchange that you are all going through, we are offering all the customer's with incentives.

As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.

If you already exchanged your Galaxy Note7 device for another Samsung smart phone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.

If you choose to obtain a refund, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.

I will help you with the link where you can refer the updated information of the Note 7.

http://www.samsung.com/us/note7recall/

I would like to inform you that your email has reached Samsung technical support department were we deal in troubleshooting with mobile devices and tablets. However, we do have a dedicated support team who will help you in this regard.

I understand how troublesome it could be, Please contact appropriate team with the contact number(1-844-365-6197 ). They will help you with the options possible.

I hope the above information is helpful. Please write back to us if you have any quires. We will be happy to help you.

Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

For additional support and updates regarding your product, please follow us at [MENTION=5246982]SamsungSupport[/MENTION] on Twitter or like our page at https://www.facebook.com/samsungsupport.

Thank you for choosing Samsung products.

Sincerely,

Sravanthi.K

​

Another Update:

I called the number given in the email and ended up coming out of the call with even more frustration, but also some potentially good news, though we should all take it with a grain of salt.

First, I called the number and the girl on the other line said I need to power down my Note7. I told her that I can't because it's my ONLY phone (I don't even have a landline), and I have to wait until I can buy a replacement. She just said, "I understand, but because your safety is our concern... [blah blah blah]... you need to power down your phone."

So I repeated that this was my only phone and that I don't have a spare. Again, she repeated the "safety is our concern" line. So I added, "Ma'am, if I power down my phone, then that would mean that I will be without a phone completely until I can get a replacement. That means that if I have to call 911 in the case that I have an emergency, then I won't be able to do so, and I could potentially DIE."

This time she hesitated... then repeated the same line again. It sounded like she was reading a script too (which she most likely was, unfortunately).

Finally, I just said, "Well, I'm not powering down my phone until I can buy the LG V20."

She stopped :eek: LOL

So then she transferred me to another phone number, but was kind enough to give me the number in case I got disconnected. So she transferred me and I waited. And waited. And waited. After 1 hour and 10 minutes on hold, I just hung up and tried calling again. All I got was a message saying that the phone was not available and to try again later.

At this point, I'm obviously frustrated, so I call the first number again and this is where the good news with a grain of salt comes in. The lady said that there will be an addition to the Note7 recall, which will state what to do about accessories (though she didn't confirm whether it was for accessories bought through third parties). She could not give me a 'when' this would happen though. I tried pressing more details from her by trying to get a time frame for this addition (ex: within the next 1-2 months), but she would not give me anything, meaning that she really didn't know, or that she wasn't supposed to say.

So, at this point, I'm just going to wait until either a class-action lawsuit occurs, or this addition to the Note7 recall policy becomes live. I'm obviously not happy at the moment because as of right now, I'm still at a loss until something else happens, which is still only a possibility rather than a certainty.

EDIT: Oh, and II only say to take that info with a grain of salt only because it isn't 100% confirmed at the moment. I would definitely expect Samsung to do that addition to the recall because that will help them avoid a class-action lawsuit. It's just that if they do do something, they need to do something reasonable... not something like offer only 20% of each accessory's cost. I mean, at the moment, this $25 credit whether you keep using a Samsung device or go to another brand is bull. That's lunch money and doesn't cover all the time wasted on this mess (IMO).