yashsingh1/xdaforums huggingface dataset:
[Moto G 2015 General] dchatterjee172:
Subrata Sahoo: Hi, my name is Subrata Sahoo. How may I help you?

DEBAJYOTI CHATTERJEE: Hi

Subrata Sahoo: Good Morning! Thank you for contacting Motorola.

DEBAJYOTI CHATTERJEE: Good morning

DEBAJYOTI CHATTERJEE: i have some questions

Subrata Sahoo: Could you be more specific about the issue?

DEBAJYOTI CHATTERJEE: i own a moto g turbo

DEBAJYOTI CHATTERJEE: yes sure

Subrata Sahoo: Okay.

DEBAJYOTI CHATTERJEE: recently the device was updated to android 6.0.1

Subrata Sahoo: Okay.

DEBAJYOTI CHATTERJEE: but every moto g line up at least received 2 major updates

DEBAJYOTI CHATTERJEE: while we got only one major update

DEBAJYOTI CHATTERJEE: is there any specific reason for that?

Subrata Sahoo: I am sorry for the inconvenience.

Subrata Sahoo: May I know your contact number in case of follow up required?

DEBAJYOTI CHATTERJEE: we buy moto devices because of its reputation

DEBAJYOTI CHATTERJEE: please contact me through email :- dchatterjee172@gmail.com

Subrata Sahoo: Thank you for providing the information.

DEBAJYOTI CHATTERJEE: as i was saying, i think the reputation of keeping its device updated is fading slowly

DEBAJYOTI CHATTERJEE: moto g turbo has decent specification

DEBAJYOTI CHATTERJEE: and specification wise i think it will be able to run android 7 smoothly

Subrata Sahoo: I understand your query is regarding the Nougat Update for Moto handset. I would like to inform

you that your device is not eligible for Nougat update. However we would recommend you to keep checking our

website for further information.

DEBAJYOTI CHATTERJEE: is there any particular reason for that?

Subrata Sahoo: Let me provide you the information.

DEBAJYOTI CHATTERJEE: yes

DEBAJYOTI CHATTERJEE: i am listening

Subrata Sahoo: The difference in interval to launch software upgrade for different models depends on many

factors like processor version, hardware and integration of applications resources which may impact the time to

make software available to customer.

DEBAJYOTI CHATTERJEE: okay

Subrata Sahoo: Is there anything else I may assist you with?

DEBAJYOTI CHATTERJEE: but like you said, it's not eligible

DEBAJYOTI CHATTERJEE: but

DEBAJYOTI CHATTERJEE: Moto X Play (also on the Nougat update list) uses the exact same chipset and GPU

as Moto G Turbo Edition - making both devices Vulkan compatible.

DEBAJYOTI CHATTERJEE: but moto g turbo was not eligible.

DEBAJYOTI CHATTERJEE: that's why i am asking

Subrata Sahoo: I am sorry but as per the information Moto G Turbo will not get the update.

DEBAJYOTI CHATTERJEE: okay, thanks for responding
[Moto G 2015 General] lost101:
[MENTION=6045132]dchatterjee172[/MENTION] - Please have consideration for the Customer Service staff. They don't make the decisions, they follow orders. Even if they agree with you, they cannot say so or they may face losing their job. Try to be respectful, and simply ask that your concerns regarding your phone not being updated Nougat - be recorded.
[Moto G 2015 General] dchatterjee172:
I understand that and my intention was not to disrespect the customer service staff. I know that he's doing his job. But the thing is that in this type of scenarios, the customer service staff acts like a spokesperson for the company to the customers like us, who use the products of that company. And as we cannot directly talk with the officials of higher position in this particular topic, these person helps us to get our problems to the ears of higher authority. Here in this chat I reflected my emotion over the company actually, not to the customer service stuff, i don't even know him and he also don't know me. I hope you will understand and I respect your thought.
[Moto G 2015 General] ranaxda200:
We all go through this kind of stuffs; nothing new. So please not to bother those customer service too for asking these silly questions. We should make aware other sufferers like us that in future they shouldn't expect something better support from Leno-Moto either. That should be the motto of this thread.
[Moto G 2015 General] IronTechmonkey:
The purpose of this thread is to encourage people to sign the petition in order to get Moto to provide an update...because we expect more from Moto. Even if we don't get an update, keeping the pressure on Moto with petitions like this one is a good thing. There is no need to discourage people from participating.
[Moto G 2015 General] RijuSarkar13:
there are a lot of custom roms out there........you can try any of that......all you have to do to unlock bootloader and custom recovery installation.......wheres the big deal? they provide awesome speed & performance more than moto stock.......and it is confirmed in January that osprey and merlin are not eligible for update......so whats the point talking to a customer care executive now? sign the petition and move on.......signing the petition will alert motorola for a good update service for their future phones......it is also sending a news to leno-moto that consumers or say moto fanboys like us arenot happy at all........

try custom roms......worried about safety net,flash magisk.........custom roms dev are spending their time to provide us a rom and thats for free......how many months will moto provide you a security update?........i think that april patch was the last one.......custom roms provide you a monthly security patch..........
[Moto G 2015 General] IronTechmonkey:
Those are good points, and thank you for also encouraging signing the petition (some people erroneously use the same points to discourage participation in the petition). I do happen to believe that contacting Moto directly in forums or by email or phone can be effective, but to your points that works better earlier in the retail life cycle of the device.
[Moto G 2015 General] dchatterjee172:
i think you should read about safetynet api. If you people try to bypass safetynet, Google has the power to block all the custom romsfrom accessing google playstore and the most important thing is that android is all about google playstore.

This is a quote from linage os website

"Our official stance is that we will not intentionally circumvent an integrity check that Google has put in place for app developers. Any action taken to bypass SafetyNet risks a backlash against all custom OSes, and could cause Google to block them entirely from the Play Store. We have always taken the approach that our customizations should not change the underlying Android architecture in ways that developers cannot predict."

https://lineageos.org/Safetynet/

we absolutely support the development of custom roms, after all android is open source. But the usability in day to day is also important. That is why so many people signed that petition.
[Moto G 2015 General] IronTechmonkey:
[MENTION=6045132]dchatterjee172[/MENTION] & [MENTION=8388885]Crimsongrey[/MENTION]: Your views are both reasonable and need not be mutually exclusive, and neither viewpoint is at odds with signing the petition and keeping the pressure on Moto to provide a reasonable course of updates for all devices. With the increasing # of apps that require "certified" devices at Playstore there will be more people wanting to stay with stock (which they should be able to do anyhow). Also, an updated Nougat stock image would be beneficial to overall development of custom ROMs, and beneficial to custom flashers (such as myself) when there are issues with radio partitions or GPS that may be fixed by a temporary flash back to stock.
[Moto G 2015 General] dchatterjee172:
rightly said
[Moto G 2015 General] RijuSarkar13:
totally off topic but you may take a look here......https://xdaforums.com/showpost.php?p=72666791&postcount=529

and as [MENTION=5119654]IronTechmonkey[/MENTION] said.....you can always flash stock image....
[Moto G 2015 General] IronTechmonkey:
The point I was making about stock images was actually that having an updated Nougat stock image (which we don't have) would be beneficial (for the reasons stated). In any event, one thing we should all be able to agree on is that Moto should have updated these devices and that signing the petition can only help, at least in the long run if not this time around.
[Moto G 2015 General] RijuSarkar13:
YEAH
[Moto G 2015 General] dchatterjee172:
Got some new information,

"We regret to inform you that Moto G Turbo is not provided with the Nougat Update because

it is not compatible with the update which will give technical problems after update as per the development

team."

---------- Post added at 11:27 AM ---------- Previous post was at 11:27 AM ----------

" I have provided you the information which was shared with us."
[Moto G 2015 General] shekars951:
I am using custom nougat rom. And it doesn't have any technical problems... So why they r telling like this...
[Moto G 2015 General] dchatterjee172:
For the reason best known to them.

---------- Post added at 01:44 PM ---------- Previous post was at 01:42 PM ----------

I don't think there is any hope left for getting update for our device
[Moto G 2015 General] IronTechmonkey:
Exactly. They just decided not to (perhaps for the marketing reasons previously described) even though they could) and are now just making excuses. This is why we need petitions.and such, which allow us to let them know this is not appreciated without taking it out on support staff.

I'm inclined to agree but, whether or not that is true let's not discourage people from signing.
[Moto G 2015 General] dchatterjee172:
I still don't understand about what technical difficulties they meant.
[Moto G 2015 General] Serious_Lee:
There are no 'technical difficulties'. It's a stock reply. They are already updating Moto G4 Play to 7.0, which used an underclocked version of the same processor as in osprey. There aren't any techincal issues, at least in theory.

Also, devices before osprey got 2 major android upgrades. falcon 4.3 >> 4.4.4 >> 5.1.1 & titan 4.4.4 >> 5.1.1 >> 6.0; while osprey 5.1.1 >> 6.0.1 >> done! And, that is why it is a bit irritating :rolleyes:
[Moto G 2015 General] dchatterjee172:
And i don't think they even care this petition. It already has over 22000 supporters, still there is no change. Moreover they are launching more devices with Android 7. I don't think any 3rd gen Moto device is getting the update, only from the 4th generation, they are updating the devices.
[Moto G 2015 General] Subinsmani:
Dont spread spam...

This not the place where u promoting ur stuff..

This is useless..
[Moto G 2015 General] amritmalviya:
Custom roms are full of bugs....
[Moto G 2015 General] deochand:
me too
[Moto G 2015 General] dchatterjee172:
any news?
[Moto G 2015 General] acejavelin:
If there was any news it would be posted here as soon as it was available...

It can be pretty safely said at this point that this device will not get a factory Nougat update, or any operating system update, ever again. Seeing that yesterday (July 28) was this devices 2 year birthday, the chances of even seeing a future security update is very slim. If you want Nougat or Oreo or whatever at this point, you are best off to unlock the bootloader, flash TWRP, and install a custom ROM.

In today's world, once a device passes the 2 year mark, it is basically considered dead... But I would still encourage anyone who has not done so to sign the petition, we need to remind Moto that know they lied to us and we won't forget.
[Moto G 2015 General] AbhiAbhiBisht:
Moto X Play got Nougat update but Osprey and Merlin didn't. I think that's because Motorola wants new buyers to buy their new smartphones such as Moto G4 Plus etc.
[Moto G 2015 General] SayantanRC:
Don't know if they would lie for the G4 series as well.
[Moto G 2015 General] acejavelin:
They didn't set the same expectations... but the G4 and G5 have generally been well supported, both have Nougat and receive about quarterly security updates.
[Moto G 2015 General] SayantanRC:
They did promise that the G4 would be upgraded to Android O. Now seeing that the G4 Play got the Nougat update in June, that promise seems like another joke.
[Moto G 2015 General] acejavelin:
Guess I don't recall seeing any official Moto notification of any device getting Android "O" yet... if you are referring to this post or information at https://motog5.net/motorola-android-8-0-oreo-update then you are mistaken, that information has been confirmed by Moto representitives as purely false.

From Motorola's history, they will not announce anything officially about Android O until it is officially released to the public, which we think is still a month or two away, maybe even longer.
[Moto G 2015 General] SayantanRC:
I saw it one of the G4 series promotional images during the G4 series launch. Can't produce the link to those, but I am sure that I saw it as an advertisement from a trusted place. Maybe that was just for G4 Plus. Don't remember exactly.
[Moto G 2015 General] acejavelin:
Hmm... Maybe, but I though that with the G4's release Moto was intentially vague about updates and a few blog sites noted the distinct change in wording in Moto's press releases and promotional materials. Could be wrong though, I just didn't keep up with the newer models at release.
[Moto G 2015 General] dchatterjee172:
Anyone can flash a custom rom but the thing i'm worried about is safetynet.
[Moto G 2015 General] adityak1303:
You can pass safetynet even after flashing a custom ROM. Check this guide:

https://xdaforums.com/2015-moto-g/general/guide-pass-safetynet-custom-roms-t3603609/page17

I have passed safetynet test on AOSiP 6.2
[Moto G 2015 General] dchatterjee172:
I know that, still we don't know what's in the mind of google, we didn't even saw safetynet coming. As in the Lineage OS website

"Our official stance is that we will not intentionally circumvent an integrity check that Google has put in place for app developers. Any action taken to bypass SafetyNet risks a backlash against all custom OSes, and could cause Google to block them entirely from the Play Store."
[Moto G 2015 General] acejavelin:
I read that statement and it seems pretty dramatic to me... I don't think "Google" cares one way or the other... SafetyNet is a tool to verify device integrity for app developers. "Google" and the Play Store don't care if your device is the way the manufacturers made or different, but app developers do for either security, integrity, or safety reasons, at least in theory. Google doesn't set the restrictions apps require, it's just the investigation and enforcement tool for developers.

Don't like the fact you can't play Pokemon Go when in a custom ROM? Talk to Niantic, not Google.
[Moto G 2015 General] dchatterjee172:
You can't even use "Google" Pay...

And the thing is that if I install a custom rom which is not rooted then also it will not work.

---------- Post added at 06:20 PM ---------- Previous post was at 06:18 PM ----------

And the sarcastic part is that when a company takes the Android source code...puts a skin on it...then it passes safety net...but if we use a custom rom like AOSP then it's integrity is lost...strange!!
[Moto G 2015 General] acejavelin:
Yeah, Google Wallet/Pay uses SafetyNet... but I would bet Google itself doesn't care, but the it's "partners" do for security sake, and I can't say I disagree, having a custom ROM installed on your device is an incredible security risk. Not the the ROM itself actually, but what you have to do to get it... unlock the bootloader, install custom recovery, etc. For the most part, you can have a 12 character password or am 8 point pattern lock and it won't matter, a hacker with physical control of your device can just jump into TWRP and pull any file they want (not talking about encryption here, it is enforced in custom ROM's and most users don't bother).

The "integrity" is basically a check to see if the device is as the manufacturer intended it to be, if not, it means you modified it and the check fails... but I see the irony.
[Moto G 2015 General] dchatterjee172:
Got your point too....but the thing is that our laptops also have a bios menu if i can get physical control of your laptop, i can just bootup a live linux and steal our file, provided it is not a encrypted drive.

If we can put a password in bootloader system(like bios password), and encrypt custom rom devices, i really don't see the point of safetynet . moreover all the source code of custom rom are opensource which is a big advantage.
[Moto G 2015 General] acejavelin:
I know... and I am more playing Devil's Advocate here than anything... and we are drifting way off topic now so I will finish up and not reply again.

The laptop thing you mention, most people don't do that, they don't even they can or should do that... those would be most commonly seen in a corporate environment where security policies are in place. Same holds for the average smartphone user, they don't know/care about encryption, but devices that fall under a MDM are (can be) forced to have encryption, or be locked/stock, etc. as well.

I don't entirely disagree with what you are saying, but I see the other side as well since I work in a corporate environment with networks and security.
[Moto G 2015 General] kawaii.beans:
Don't you forget while releasing Moto m they accidentally told that this phone will have support till android o back in 2016
[Moto G 2015 General] acejavelin:
Link?
[Moto G 2015 General] kawaii.beans:
http://googleweblight.com/i?u=http:...icleshow/52405286.cms&grqid=a2bVRahk&hl=en-IN
[Moto G 2015 General] acejavelin:
I don't see anything about the G3 being supported for any length of time or getting another upgrade.
[Moto G 2015 General] dchatterjee172:
I also think the same...they could have upgraded this phone to Nougat at least...but they won't... they are not even releasing the 6.0.1 kernel
[Moto G 2015 General] dchatterjee172:
And at least for moto g turbo, they don't and any excuse for not upgrading it.

They just want us to buy a new device. That's all. Just like hardware specification of a phone, android version is also important now.

And i don't think Project Treble will resolve this fragmentation problem. Project Treble will only be implemented in a device if an OEM wants to.

So the picture is pretty much clear.
[Moto G 2015 General] xMotoDA:
Isn't it mandatory for Oreo devices? Anyways, OEMs will probably just release them with Nougat and then update them so they're not required to implement it and count it as one major upgrade even though Oreo is already out.
[Moto G 2015 General] Dev096:
I m in?
[Moto G 2015 General] dchatterjee172:
Anyway, they'll not push any update
[Moto G 2015 General] dchatterjee172:
http://www.androidauthority.com/motorola-devices-android-oreo-800550/
[Moto G 2015 General] SayantanRC:
Just as I had said earlier, they promised Android O to G4 series, and now they say they wouldn't provide an update.

Atleast they didn't make any such promise with the G5 series...

Click here to see previous confirmation from Motorola
[Moto G 2015 General] Subinsmani:
actually they previous year they release two list regards OTA..

one is the list of 4th gen device...

after some time they release 2nd list which includes 3rd gen devices..

so may be they will release 2nd list which includes some 4th gen device.

so wait for that.. :)
[Moto G 2015 General] manickam91:
Can we close this petition,? It makes no sense since moto stopped OTA update support for many device
[Moto G 2015 General] IronTechmonkey:
There is still some benefit to continuing to gather signatures, especially if anyone is still selling this phone.
[Moto G 2015 General] dchatterjee172:
they didn't even provide oreo update to g4
[Moto G 2015 General] IronTechmonkey:
I know (having just gotten a G4). All the more reason to keep the pressure on Moto with any petitions that are still active.
[Moto G 2015 General] dchatterjee172:
http://www.gsmarena.com/motorola_ha...ts_moto_g4_oreo_update_promise-news-27316.php
[Moto G 2015 General] lost101:
And that was the purpose of this petition. To call-out the silent change of policy - only one major OS Upgrade for the Moto G range of handsets henceforth.

There has already been a response from Motorola, and for the first time (afaik) the new policy has been officially stated.

http://phandroid.com/2017/09/18/moto-g4-plus-oreo-update​
[Moto G 2015 General] kawaii.beans:
Okay so Moto g 4 plus is receiving Oreo . Therefore Motorola at least give osprey and Merlin nougat or at least Merlin as it is kind of a plus edition of 2015 Moto g and it has hardware to support android nougat( and vulkan) . They are just neglecting us ( the G3 users ) and that feels really bad .
[Moto G 2015 General] rahul9999:
There is no confirmation or hope for this.. people already enjoying Nought & Unofficial O ports on Osprey & Merlin... It's just a waste of time for me.. don't take me wrong as I'm not against this petition..
[Moto G 2015 General] kawaii.beans:
That's true also ! But there's some difference between stock and custom , a really different feel somehow and may be that's why people wanted a port of android n from lux . After seeing so many people making working roms for G3 , I don't think Lenovo would require much of a developer force to make a stock n for osprey and Merlin. Or atleast they can just port the lux ROM to our devices . There are still many people who like the stock and want to stay on stock (like me )
[Moto G 2015 General] rahul9999:
Yes Bro..

Even I'm also a stock lover & that's why sticked on stock for the first whole year until it's warranty void.. after that when they announced about N update list I was very disappointed.. still for some days i was waiting for any news that this device will be readded to N list like know they have done for Moto G 4 Plus.. but my wait was over when i have seen this petition & at the same time some N Custom ROM's are there in Testing stage.. I have joined that testing to enjoy the taste of N & after that not thinked about any official announcement will be made from Motorola for N update.. & Seriously now day's Motorola fooling it's customers when it comes to the Android OS updates..

Custom Roms is the only hope for Motorola owners now days..
[Moto G 2015 General] kawaii.beans:
The only USP Motorola had was long android upgrade support and fast updates and it looks like the both USP s are declining . Merlin is my last Motorola device .
[Moto G 2015 General] true_lies:
I had been running stock on my Merlin for over an year and was hoping against hope it would get a Nougat update someday. This recent news of Motorola ditching even the G5 for an update to Oreo made me took the plunge to Lineage. Had used 2 Samsung phones before, switched to Motorola purely on stock android experience and updates, not to be. Merlin would be my first and last Motorola, and I absolutely love this phone.
[Moto G 2015 General] dchatterjee172:
Got one security update in Merlin

---------- Post added at 11:50 AM ---------- Previous post was at 11:40 AM ----------

Most probably related to that latest wpa2 bug
[Moto G 2015 General] acejavelin:
No, probably not... There is no fix for Android yet, probably a generic security update a couple months old. Look in Settings - About Phone for the date.
[Moto G 2015 General] Mavo.N:
It's great that there are many roms for moto g even a nougat port ROM.
[Moto G 2015 General] 1899:
I'm in.
[Moto G 2015 General] KrisM22:
do petitions like this really make any difference? :confused:
[Moto G 2015 General] IronTechmonkey:
IMO, yes they do. Even if they don't force Motorola to address the request of a particular petition, I think there is a benefit to the continued pressure each time Moto does something like this, and any time Moto ownership or management changes. I've seen and signed to 2 device-specific petitions (one of which I created for the old AtrixHD) and one general one, and believe that without those, particularly the very large general one which had been created by many developers, the situation might even be worse. It may be hard to gauge a thing like that, but it's easy enough to sign the petitions.
[Moto G 2015 General] :
im in
[Moto G 2015 General] KrisM22:
still drawing interest! :)
[Moto G 2015 General] love4chat:
moto sucks in providing updates
[Moto G 2015 General] KrisM22:
Good excuse to use a custom ROM!
[Moto G 2015 General] VK84663:
:good: