yashsingh1/xdaforums huggingface dataset:
[Nexus 5X Q&A, Help & Troubleshooting] Psychofrantics:
It worked for like a day or two and than again bootlooped. So I have a nice, modern paper weight at the moment.
[Nexus 5X Q&A, Help & Troubleshooting] govindadas:
Update: after letting the phone sit all night, I was just now able to get it into TWRP recovery and backed up most of my data with ADB. Then I tried to clear the cache and it froze and turned off.

I think the battery is at least charging when it is plugged into my computer, so I will let it recharge. Bootlooping drains that battery quick!

===

edit/update: was able to get into recovery again and attempted a nandroid but it crashed. I guess that requires root. Mine is unlocked but not rooted. Going to let it sit all day and then try again tonight.
[Nexus 5X Q&A, Help & Troubleshooting] wolfie1_0:
Unfortunately mine worked for all of a few days and then would bootloop again, ended up calling Google a second time and they replaced it out of warranty for free without hassle or cost
[Nexus 5X Q&A, Help & Troubleshooting] Jonas Cardoso:
Maybe this works

[YOUTUBE]dfaeEoOZBfU[/YOUTUBE]
[Nexus 5X Q&A, Help & Troubleshooting] snakeman1978:
I've experienced similar issue

I have tried flashing the hell out of this LG 5X and strangely it has booted on 2 different occasions only to fall back into boot loop after a couple hours of use. Is yours still working?
[Nexus 5X Q&A, Help & Troubleshooting] Siljorfag:
That sound's like your phone has a hardware problem. If You can go to Google for RMA.
[Nexus 5X Q&A, Help & Troubleshooting] arvinsheet:
does this happen on both H790 and H791 models?
[Nexus 5X Q&A, Help & Troubleshooting] JovieBrett:
I just tried this, it worked for an hour so I backed up my data but after using the phone, it froze then it looped so basically it's all dead and the only solution is to refund it or get a new one, RIP my Nexus 5X :(
[Nexus 5X Q&A, Help & Troubleshooting] govindadas:
When you say "out of warranty", do you mean that the 1 year warranty had already elapsed? I'm 3 weeks past the end of my 1 year warranty.

Also, how did you contact Google?
[Nexus 5X Q&A, Help & Troubleshooting] wolfie1_0:
My phone was well past the end of the one year I bought it on launch and it bootlooped in mid December. I used the link below and clicked the request a call button and just waited for Google to call. Don't be rude or aggressive, also don't let them pass you over to LG. They can and will help, there have been quite a few reports of Google doing exchanges for out of warranty devices.

https://support.google.com/nexus/contactflow?hl=en
[Nexus 5X Q&A, Help & Troubleshooting] fremont128:
I have one that just started the bootloop last week. I followed this advice about an hour ago. Google is sending me a replacement. My phone was about 1 month out of warranty. I had to remove the link wolfie1_0 provided to post this.
[Nexus 5X Q&A, Help & Troubleshooting] wolfie1_0:
I'm glad it helped :)
[Nexus 5X Q&A, Help & Troubleshooting] gfunkzero:
Just bought a N5X, somehow missed all the reports of boot loop..

serial starts in 511 so made in Nov 15?

I want to root it and install pure nexus is that a bad idea? mainly bought it for the roms

If I spot the loop early I'll be able to load stock firmware, lock it then contact LG or Google? (who? bought it on eBay so no receipt & I’m in the uk.)
[Nexus 5X Q&A, Help & Troubleshooting] jackvdbuk:
I have been really disappointed with LG and googles response about this, it appears to be most phones on 7.x and around a year from Purchase (like mine).

i bought my phone is Australia traveling and now live in the UK and LG will not assist as they use "different parts in AUS" and Google because i did not purchase it from google.

there does seem to be some correlation with this issue and with the huge reddit/XDA and google search results about this its been an overall horrible treatment tbh.

Didnt think Google would be so denying regarding this issue.
[Nexus 5X Q&A, Help & Troubleshooting] xeroks:
My phone started boot looping 2 days ago. Eventually it wouldn't even boot loop - it was just dead. I put it in the freezer and I could access the bootloader / recovery whilst still in the freezer. Once or twice it even fully booted up. However, when it was out of the freezer it was still dead. I was very annoyed as I had not done a backup in a while and lost lots of really important photos and videos.

Lucky for me I work for an electronics company and have access to a lab with very good ovens, solder stations etc. All I wanted was for the phone to power on long enough to get the data from it. I also wanted to be able to return the phone so was a bit nervous about going for a full solder reflow at 200+ celsius as sometimes this can cause other issues if not done very carefully. So, I said I'd start with 15 mins at 125'C and see what happens. The reasoning behind this is that I expected this would help relieve some mechanical stress in the PCB and and stress in the IC packaging which might allow it to work for a few hours. That would be long enough for me to recover the data and I would be happy with that. This temperature is not hot enough to reflow the solder.

Long story short is that it worked. I don't expect it to be a permanent fix but it's been about 6 hours now and it's still working. I'll update again in a few days.

Related: When speaking to Google Store support they would not agree to a replacement unless the phone was still bootlooping after factory reset. Given that my phone was dead and that I hadn't recovered the data they said I did not qualify under their "guidelines". I tried to explain it was a different symptom of the same issue but they were not at all flexible. You have to meet the guidelines. If you phone begins to bootloop don't wait until it's dead to call them and make sure to do regular backups. Always backup after important events or trips etc. I am going to call them again tomorrow and will update then.

UPDATE: Google agreed to a one time replacement. New phone will get an additional 90 days onto the original device warranty. Which means I got the new phone with only one month remaining on the warranty. It's not ideal but it's better than having to buy a new phone. Got the phone in 2 days and returned original device. The hold on my account is now gone.
[Nexus 5X Q&A, Help & Troubleshooting] govindadas:
Normally, if I leave the phone sitting for a long time, just at room temperature (64F average) I am able to boot it into recovery. Eventually, once it heats up it seems, I can no longer even do that. Sometimes it won't even go to the bootloader. After a couple of sessions of waiting, I was able to backup my important SD card files (mostly photos), then I used fastboot to flash a factory image and do a full wipe and oem lock. All that worked just fine. But ever since the problem started, I have never been able to boot into the regular OS. It always freezes at some point; the furthest it got was the colored circles loading animation. I never tried freezing it or applying heat directly to the chip.
[Nexus 5X Q&A, Help & Troubleshooting] PatcheZ:
+1 and thanks for this.

Got mine at launch also, and started boot looping yesterday afternoon (so 3 months past warranty?).

Had to have them call me three times:

1. they sent me instructions on how to get to bootloader, recovery, and wipe cache, and see if that worked. told me to call back if it didn't work to see what further steps can be done.

2. guy (India call center) told me to factory reset (ie wipe data via recovery), and when that didn't work, that I would have to call LG.

3. nice lady (Manila call center), walked me through the steps again, and said they could send me (this one time) a replacement refurbished phone for free because she thinks it may be caused by the 7.1 update.

Mine would only occasionally get to recovery as well, and just restarted if I tried sideloading anything.

Unfortunately, I was unable to connect to the bootloader via adb so was unable to retrieve any lost photos.
[Nexus 5X Q&A, Help & Troubleshooting] tevil:
this just happened to me. This blows, Im one month out of warranty. LG was offering full refunds in in warranty. I bought the extended play store warranty but hey it turns out that 3rds party so they want you to pay 80$. I am pushing for a one time swap but how long will the new phone last? 2 years..... 2 days? This is awful support for a pretty wide spread malfunction. Not sure I can trust nexus devices after this honestly.

I would hate the thought of going back to apple.... feels like spiders are crawling on me.

You know the worst is I am one of the people dealing with the pixel c reboot issue but kept mum because it wasnt a huge burden. Im one month until that warranty ends and now I have to call for a swap on that because I know Im screwed if the rebooting gets worse since again, GOOGLE DOES NOT stand behind their own extended warranty they are pushing off as their own version of apple care.

This is a big issues for those of us who need our phones for work and our own businesses.

Have never been this disappointed with google (well until I found out a lot of their political views anyway). I mean I was one of those lucky people who got the free one time swap on the 5. That was the first and ONLY phone I ever cracked a screen on.

They know this is an issue with their device, hopefully they will cover it

update, they jut called back and are honoring the one time but it sucks I have to pay the 400 up front as a hold to get it returned when they get the phone. stupid me to ended up using the wrong card to do this. Apple stores are looking pretty damn appealing right now

the ONE THING that really worries me is that I CAN NOT put my phone back to stock and it shows. if gives me the OS error check on boot attempt. I can lock the boot loader but it def then looks like I screwed it up.

Anyone have any tips aside just frying the thing completely so they cant see the errors. Not that they cant just look at the info in my account and see that it has registered as a pixel for the last 3 months.
[Nexus 5X Q&A, Help & Troubleshooting] lacibaci:
Another bootlooped Nexus 5x here. Chatted with Glen from Google support and was able to get a free replacement even though warranty expired in 10/2016.

Go Google!
[Nexus 5X Q&A, Help & Troubleshooting] maumaumaumaumau:
I successfully repaired my phone by reflowing the solder of the Samsung and Toshiba chip. I used a hot air gun set to 270C for 30 seconds per chip.
[Nexus 5X Q&A, Help & Troubleshooting] Wuzimu:
Please, tell me if your repair solve this problem for long time (or maybe permanently ;) ).
[Nexus 5X Q&A, Help & Troubleshooting] The French Tickl3r:
Pulled some logcat details when the phone crashed

So the phone starting bootlooping today and then suddenly turned back on, just long enough to plug in and run adb logcat

02-02 01:03:21.989 8041 8041 W IInputConnectionWrapper: finishComposingText on inactive InputConnection

--------- beginning of crash

02-02 01:03:22.045 8041 14622 F libc : Fatal signal 4 (SIGILL), code 1, fault addr 0x7d5da7f73c in tid 14622 (IntentService[A)

02-02 01:03:22.047 13770 13805 I Icing : Usage reports 0 indexed 0 rejected 0 imm upload false

02-02 01:03:22.048 364 364 W : debuggerd: handling request: pid=8041 uid=10081 gid=10081 tid=14622
[Nexus 5X Q&A, Help & Troubleshooting] maumaumaumaumau:
I have mixed results. Right after heating up the chip, the phone was running fine for 12h until it rebooted again. Right now it works but I'm looking for a new phone as a permanent solution.
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
Just need an answer for this.. is this ( the famous bootloop that many users of Nexus 5x complained about) and its a hardware problem in motherboard happened because of Nougat update or custom Rom Installing or it will happen after sometime due to mother board expired ??. By another words how to avoid it in a the futer when getting a new nexus 5x as a replacement.
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
Happened to my 5X too yesterday. Started to slow down then there was a freeze and it shut down himself and then i never was able to boot it again. No recovery because of freeze after some seconds,no boot. Its always freezing after some seconds of use. Its like when its cold it can run for some seconds before it gets a bit hot. Just a no freezing bootloader is remaing. I gave it to LG today and hope they don't complain about unlocked bootloader and rooting :(

Gesendet von meinem LG-D290 mit Tapatalk
[Nexus 5X Q&A, Help & Troubleshooting] Domin_PL:
When I sent my bootloped it turned on when it arrived to them. You could wait a bit time and revert it back to stock. It turns on after a bit time

Sent from Nexus 5X
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
Difficult situation. I have no internet connection at home in the moment. So i can't download factory images or even update NRToolkit lol. The phone is gone today. No chance to get it back and try to stockify it. My one and only hope is that they ignore the fact of unlocked bootloader and accept the hardware failure and replace the mobo.

Gesendet von meinem LG-D290 mit Tapatalk
[Nexus 5X Q&A, Help & Troubleshooting] PatcheZ:
I think I remember reading some reddit posts that unlocked bootloader is fine, given that you need to unlock the bootloader to flash factory image anyways.

I just sent mine back stock with unlocked bootloader, so it BETTER be okay, lol

PS Just received my refurbished phone from google, and everything looks pretty clean/new except the fingerprint scanner. It also came with a USB C- A cable... I wonder if it's to spec.
[Nexus 5X Q&A, Help & Troubleshooting] DMax525:
Has anyone got a refurbished one as a replacement? Google offered me it and I agreed, now I'm waiting. I wonder, is there a chance that solder is any different from our bootloping original ones? I mean they hardly improved the solder on the motherboard, it's probably just the same motherboard from the same factory, right? Even though they assured me that they check all refurbished devices and that they work well. But we know what they mean by that. It's a usual disclaimer that comes with a refurbished phone.
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
You lucky guy. I could live with a broken fingerprintsensor if that is the price for a repair with an unlocked bl + root xD

Gesendet von meinem LG-D290 mit Tapatalk
[Nexus 5X Q&A, Help & Troubleshooting] PatcheZ:
+1 I've been worried about this as well, who's to say this refurb won't die in the same manner. Hopefully it'll last long enough until my next new phone :s

Then again, my 5x died out of warranty and google gave me a free phone (refurb or not), can't really complain... except the yellow screen :p

I'm not in the clear yet, I'm still waiting for the $500 CAD hold to clear from google.
[Nexus 5X Q&A, Help & Troubleshooting] Aman301582:
Is there anyone whose phone was perfect until bootloop? I mean no lag no random reboot etc. I'm asking because my phone ( manufactured in June 2016 ) never went haywire since I bought it, no random reboot, no lag etc. Is it possible for such phone to bootloop too?
[Nexus 5X Q&A, Help & Troubleshooting] Domin_PL:
Me.

But I could go to recovery flash etc

It was no problem with anything, but it didn't turn on any once

Sent from Nexus 5X
[Nexus 5X Q&A, Help & Troubleshooting] Aman301582:
I'm scared now. Chose this over OnePlus 3. There's some kind of attachment. I hope it does not die ?.
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
Nothing happened before. It was just perfect. And then from one second to the other it died.

Gesendet von meinem LG-D290 mit Tapatalk
[Nexus 5X Q&A, Help & Troubleshooting] Joh@n:
No issues here until the bootloop problem started. The phone just freezed during regular browsing, it restarted and that's what it kept doing. No signs of crashing upfront or whatsoever.
[Nexus 5X Q&A, Help & Troubleshooting] snakeman1978:
No luck with warranty for me. LG Phones Suck

The website didn't work for me but https://lgmobilerepair.com/request_repair is a starting point.

Below is a FB rant I had because LG doesn't stand by their mobile product.

BLUF: LG Mobile phones suck and the company has terrible customer service. DON'T BUY LG.

I'd like to display my disgust for the lack of customer service and integrity of LG Mobile. I bought an Nexus LG 5X on December 29, 2015 from Amazon and of course didn't receive it for a few days, say Jan 3rd or 4th 2016. Well taken care of phone, on Dec. 28 or 29 of 2016 experienced a problem with the phone not booting but hours later it eventually booted. After a day or 2 the phone boot looped again and this time didn't come out of it. LG website for Return Authorization wasn't working (message was we can't find your IMEI number so please call customer service) so a day or 2 passed before I called them for RA#. Shipped the phone to them on Jan14 expecting a warranty repair. Today, I received notice they won't fix the phone because it is out of 1 year warranty. I spoke to the highest level of escalation in the OOW department, only to be told they have no authority to override the decision, which is BS because a previous supervisor said even if they used the received date it was too late. I was talking to a brick wall. The problem happened within the year but because they didn't receive the RA request or the phone within the year period, would not fix the phone under warranty. The problem is a known motherboard problem they have had with an inordinate amount of phones and they will fix it with a 90 day warranty for $180. So they will put a known problem part in for $180 and after 91 days, I'll be out again. I told them there customer service was atrocious, that I would never buy another LG phone again and I would be propagating this warning for others not to buy LG phones because the phones are **** and the company doesn't stand by there product at all. So here it is. Good luck out there. Buy your mobile phones wisely.
[Nexus 5X Q&A, Help & Troubleshooting] Xavi.:
Another owner of a brick, installed the Feb update 3 days ago, and all from sudden it entered in the bootloop...
[Nexus 5X Q&A, Help & Troubleshooting] penglezos:
How old is your device?
[Nexus 5X Q&A, Help & Troubleshooting] Xavi.:
From April 16
[Nexus 5X Q&A, Help & Troubleshooting] Noymn:
Another brick here. Is there a solution? My device is locked :(
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
Mine hasn't boot looped yet, but it has randomly rebooted three times since I installed the Feb update last night... ?
[Nexus 5X Q&A, Help & Troubleshooting] Xavi.:
Start saving for the new phone... Feb update is what killed mine, 3 days it lasted...
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
Ugh, nooooo. Fingers crossed here, and hopefully Google Protect doesn't prove to be useless.
[Nexus 5X Q&A, Help & Troubleshooting] xeroks:
You qualify for a free replacement under warranty. Of course there is the concern that the replacement phone will eventually die. However, I believe that poor soldering, either ball size or reflow profile, are to blame for original failures. Both of these can be improved and so I'm hopeful that the replacement phones will last longer. Only time will tell.

You should get 3 month extension on the warranty which means it will be covered until July 17 incase of another issue.

Has anyone else had a replacement device which has now shown the same problem of random reboots or bootlooping ?

It would be great to get some data on whether the replacement devices are more robust.
[Nexus 5X Q&A, Help & Troubleshooting] Tidbits:
Just died this morning... second replacement.
[Nexus 5X Q&A, Help & Troubleshooting] neilc300:
worked on mine for 2 weeks , started during an attempt to perform FRP removal, perfect timing right? almost got it to where it needed to be and I assume the battery got too low had it plugged in on wall charger during times adb wasn't needed but had no way to tell if it was actually charging or not. It slowly just started to get worse from there I eventually lost the ability to get into download mode which is the only way I could trip the FRP to try and reach initial setup to attempt another removal. Finally I was only able to to Google splash screen that's it, could not reach bootloader mode nor was it identifying as a android device in device manager, just was labeled what I know to be a hard brick, "USBQDload".... and not long after that "unrecognized device". But I bought another used with bad lcd , got the two of them together and they hit it off remarkably. using the hell of it today I love this device.:highfive:
[Nexus 5X Q&A, Help & Troubleshooting] Xavi.:
Amazon offered me a full refund, I will go for that option as I am no longer confident in the 5X. LG did not offer me a reparation, redirected me to Amazon.
[Nexus 5X Q&A, Help & Troubleshooting] Arrivale:
I heated the emmc chip using a heat gun and it's been working fine for me so far. Anyway to make this a permanent fix?
[Nexus 5X Q&A, Help & Troubleshooting] Wuzimu:
No it is a temporary fix. You can put some pressure on the chip, it may extend work.
[Nexus 5X Q&A, Help & Troubleshooting] spawnmhsbc:
Several days ago, my phone was freezing about 3~4 minutes, I reboot manually, and it's normal.since yesterday I experienced same issue . it random reboot and bootloop, even flash factory image, it doesn't work. is it hardware problem?
[Nexus 5X Q&A, Help & Troubleshooting] Wuzimu:
Unfortunately, probably yes :(.
[Nexus 5X Q&A, Help & Troubleshooting] afonline:
finally I bought Nexus 5x last night, I am a little worried about bootloop that buyers report. :(

Is there any way to understand bootloop is going to happen on my 5x or not? :confused:

now android version is 7.0, and new version (7.1.1) is downloadable... UPDATE it or not?
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
Seems like pray.. :)
[Nexus 5X Q&A, Help & Troubleshooting] xeroks:
The fault is a hardware reliability fault. This means it won't occur during the early lifetime of the phone. You have a 12 month warranty so will have at least that much time where you will get a free replacement. I would advise doing regular backups especially after important events where you have taken photos.

You probably also have 2 weeks to return the phone after purchase and get a full refund. Perhaps that is a better option. Seems like the One Plus 3T is a similar price and is getting very good reviews.
[Nexus 5X Q&A, Help & Troubleshooting] eddychecker:
Google is sending a replacement for me. Nice of them, I hope the new one doesn't do the same thing.
[Nexus 5X Q&A, Help & Troubleshooting] afonline:
My phone doesn't have warranty :(

Does bootloop occur if my 5x one of the replacement?

because I buy it this week and I guess that is a new version of nexus 5x, How can I understand this? :rolleyes:

I love my nexus :(
[Nexus 5X Q&A, Help & Troubleshooting] xeroks:
There is no way to tell if a phone is susceptible to this problem. Personally I'm hoping they have fixed it on the recently manufactured phones so my replacement doesn't have issues.

Did you buy the phone second hand ? I don't understand how you bought it this week but you don't have a warranty.
[Nexus 5X Q&A, Help & Troubleshooting] afonline:
No, this is a new one not second hand. In my country doesn't have warranty.

I thought google has fixed this problem :|

What am I do now? :(

that means all nexus 5x finally stock in bootloop today or in future??
[Nexus 5X Q&A, Help & Troubleshooting] xeroks:
Do they have a return policy ? If not then just cross your fingers and hope !
[Nexus 5X Q&A, Help & Troubleshooting] afonline:
Damn it :(
[Nexus 5X Q&A, Help & Troubleshooting] TPMJB:
It seems the ol' heatgun trick or freezer trick might work long enough to pull all your data off the thing. I've still gotto get my neko atsume data off :(
[Nexus 5X Q&A, Help & Troubleshooting] DMax525:
Did anyone whose replacement had died try to get a refund from Google Store? It's just ridiculous and not fair if Google is sending us the same devices which are also susceptible to bootloop, it's an even-steven deal. Plus I'm firmly convinced about getting rid of it anyway. It would be difficult to sell it.