yashsingh1/xdaforums huggingface dataset:
[Google Pixel XL Guides, News, & Discussion] rohanpansare:
Re

Ocala is 4 hours from here. I am also expecting to get tomorrow but my scheduled delivery is Wednesday. What is your scheduled delivery?
[Google Pixel XL Guides, News, & Discussion] aSquard:
Oh word!? I've got that date, but still show Preordered. I'll keep the fingers extra crossed that there's some movement for those of us in that window soon
[Google Pixel XL Guides, News, & Discussion] infamousjax:
Scheduled for Wednesday.
[Google Pixel XL Guides, News, & Discussion] Birdsfan:
I would assume Google used the dates they did based on production orders, if you get a phone early I would guess there was less interest in that specific color/memory combination. Not sure if the Black XL 128 is shipping early as that seems to be the most ordered combination?? Every pre-order with Google seems to be the same issues though.
[Google Pixel XL Guides, News, & Discussion] h4mmer4:
Anyone know if people with late November dates that requested a fi sim are getting their phones early too? I think I read some where that is slowing deliveries down. I ordered on the fourth with a SIM, late November ship date.
[Google Pixel XL Guides, News, & Discussion] androidpixar:
Finally!! Arrived at 11:20 am today, free shipping. Shipped last Friday from Google. Looks so damn good!
[Google Pixel XL Guides, News, & Discussion] ryanbmw51:
I'm in Daytona and my tracking is identical. Im thinking it was marked "in transit" when it arrived and then again when it left Ocala this am. Our phones may have parted ways on different trucks going to different parts of the state. We will see. I was hoping it would've arrived at my local hub today and I could go scoop it up today instead of waiting for it to go out for delivery tomorrw. But so far no progress since 730am in Ocala.

Mine is also scheduled for delivery Wednesday. I can't see how it could take that long based on the progress up to this point.

We'll see
[Google Pixel XL Guides, News, & Discussion] tiny4579:
Mine shipped Friday to MD. Should arrive tomorrow but I have to wait for work to end to mess with it tomorrow.
[Google Pixel XL Guides, News, & Discussion] infamousjax:
When it says 'in transit' does that mean that its on the way to that station or that it just left that station?? I live in Mount Dora about an hour from Ocala and no status updates yet. Also, its possible to pick it up from the local hub?? I may try and do that.
[Google Pixel XL Guides, News, & Discussion] sabre31:
Anybody with a black XL 128GB in Nov 21-28 ship window get any movement? I do think many if not all pre-orders will ship this week and next.
[Google Pixel XL Guides, News, & Discussion] jhlarowe:
Nope, not yet. Still in PreOrdered status.

Order placed 10/4 @5:30:39 PM PDT
[Google Pixel XL Guides, News, & Discussion] sabre31:
Thanks and my order was placed around the same time.
[Google Pixel XL Guides, News, & Discussion] Iczer:
32gb Pixel XL Black Quite ordered on Oct 7th....still pending. Google says everything looks good...... My est delivery was 26th-28. Getting annoyed...
[Google Pixel XL Guides, News, & Discussion] ryanbmw51:
I don't know if they'll let you pick it up or not. If you try and go on the FedEx site and set it to "hold at FedEx location" it won't allow it. I was just going to call the center and see if they'd hold it for me. No idea if they'll do it or not.
[Google Pixel XL Guides, News, & Discussion] Kisakuku:
Google's fullfillment centers do not require direct / indirect signature, but do require delivery to the specified address. You cannot hold / reroute or otherwise customize the delivery.
[Google Pixel XL Guides, News, & Discussion] init_dot_t:
Same here. I'm trying to be paitent and not go grab a V20 this weekend.
[Google Pixel XL Guides, News, & Discussion] mrwicked:
The moment your phone vibrates and you look down and see "Your Google store order...." then you realize that its just the extra charger and case you ordered that has shipped lol. Black 128 XL still preordered for Nov 23-25 :(
[Google Pixel XL Guides, News, & Discussion] androidpixar:
You're gonna love it. It's such a beast of a device and not to mention ridiculously fast!
[Google Pixel XL Guides, News, & Discussion] coach26:
None for me

BLK XL 128 GB

On Preorder

Ordered 10/14

Expedited N 18-21

Google Financing
[Google Pixel XL Guides, News, & Discussion] BootlegZani:
I pre-ordered at Oct 4, 2016 12:11:28 PM PDT and have an Estimated delivery date: Nov 23, 2016 – Nov 25, 2016.
[Google Pixel XL Guides, News, & Discussion] ggreenwood334:
OK. Just spent an hr on the phone with google. One rep told me my financing with sync. was declined, but the bank said I have enough funds and they haven't charged yet. So I called back. And waited multiple times. She told me my order had shipped and I WILL receive it today.... She said she has no tracking info for me.... WTF kind of customer service is this. I still just show pending online. I'm furious right now. I ordered 10/5 5pm 128 black. Delivery date 10/21-10/24. This is horse crap.
[Google Pixel XL Guides, News, & Discussion] SupaDupaFly24:
Fed-Ex just dropped my phone off! Been playing with it for about 30mins now and I have no I why people are saying this device looks bland (bandwagon maybe) the phone is really nice....Hang in there guys you are in for a REAL treat!
[Google Pixel XL Guides, News, & Discussion] cjhoney:
They refunded me my expedited shipping. Phone should arrive tomorrow.
[Google Pixel XL Guides, News, & Discussion] ggreenwood334:
Yeah. They won't give me a tracking number. But they say its out for delivery with FedEx. Lol. Its almost 5pm.... What do I do next?
[Google Pixel XL Guides, News, & Discussion] DroidOPs:
Still on pre-order boat here..

Silver XL 128GB

Order 10/6 @ 7:54am PDT

Est. delivery 18-21 Nov.

Expedited ship.

Google Financing

Its been a torture for me :crying:
[Google Pixel XL Guides, News, & Discussion] chef_christoph:
My 128GB Silver XL that I ordered from the Play Store on the 4th has changed to processing. Original delivery estimate was November 18 - 21 with expedited shipping to Canada.
[Google Pixel XL Guides, News, & Discussion] Legobricke:
Well.... I ordered on 10/21 with a credit card.... charge shows pending on my statement.....

So..... The info goes...

BLK XL 128 GB

On Preorder

Ordered 10/21

Expedited N 18-21

Credit Card

So, it's starting to look like nothing is going before the 18th....
[Google Pixel XL Guides, News, & Discussion] infamousjax:
Still nothing...

10/24/2016 - Monday

7:31 am	In transit	OCALA, FL

10/23/2016 - Sunday

7:30 pm	In transit	OCALA, FL

12:24 am	In transit	ADAIRSVILLE, GA

10/22/2016 - Saturday

11:12 am	In transit	MANCHESTER, TN
[Google Pixel XL Guides, News, & Discussion] Gizmoe:
They can deliver as late as 8pm. Never seen it happen, but that's what the website says Everytime I track anything. During Christmas time I had a van show up as late as 6. Must of missed the truck that morning.
[Google Pixel XL Guides, News, & Discussion] Majin101:
I bought on the that day too! Except I go the 32gb. Hopefully I get mine before yours ????
[Google Pixel XL Guides, News, & Discussion] kiddiosky:
Same thing happen to me! Called CS, a lady "Indian Accent" picked up and said my ordered was cancelled, but couldn't give me a reason. So I hung up and called again, a guy "barely can speak English" picked up this time, told me the same thing. But he found out Google Finance declined my order. Okay so I called Google Finance and they said everything in their end was good. No transaction was even made. Received an email about my order being cancel, but when I click on the link it brought me to payment.google and didnt see any Pixel transaction. So I went to Chat, told me the same thing this morning that my order was on hold due to high demand. I told them what the CS said about order being cancelled, but they don't even see that.

Is this what Google telling us to stop calling their CS about our order status? Lol

Edit. Don't know if it's true, but some lady from shipping told me 3-5 days for backorder..
[Google Pixel XL Guides, News, & Discussion] init_dot_t:
Here's the thing. If the orders are backordered and shipping late... Tell us! If mine doesn't show up till next week that's fine but at least let me know.
[Google Pixel XL Guides, News, & Discussion] rohanpansare:
Re

Exact same status. No update for me too..
[Google Pixel XL Guides, News, & Discussion] ggreenwood334:
Guess what. No package when I got home. How weird. Delivery date was missed. They flat out lied to me.
[Google Pixel XL Guides, News, & Discussion] infamousjax:
what did you expect.. they didnt even give you the tracking. your order probably got cancelled.
[Google Pixel XL Guides, News, & Discussion] ggreenwood334:
Now waiting for higher up level 2 support to call me back. Lol. Pretty sure they just gave a phone to a 12 year old Asia. Girl on the last call. She knew nothing what so ever. NOTHING. she couldn't even make anything up. And she couldn't understand FedEx doesn't deliver at 9 pm. Lol
[Google Pixel XL Guides, News, & Discussion] aSquard:
Managed to get a other preorder in... Picked expedited shipping... Nov. 18-21

We'll wee which one goes to Pending, then I'll just cancel the other...
[Google Pixel XL Guides, News, & Discussion] danon.brown:
This will be my 4th phone pre order but 1st google phone pre order. Is this the norm for Google? I'm not understanding the pre order concept of shipping some but not all pre orders in a timely manner.

Edit: Another thing I've noticed that if you check wallet.google the orders are in a pending status. When you check from store.google then order history it's showing pre-ordered. Can anyone clarify what the real status is?
[Google Pixel XL Guides, News, & Discussion] ggreenwood334:
Update to a pending pos. The upper level support was very nice. Seemed educated. And spoke clear English. Lol. But.... He needs to do further investigation . I still have a phone. He says its processing. But just hasn't shipped. I get my $ shipping back. Lol.
[Google Pixel XL Guides, News, & Discussion] beelee_m:
Contacted Google for 3rd time via email an this is what i always get:

Thank you for contacting Google!

As per my support there is no way to expedite the orders at this time but if there is an update with your order we will email you to let you know. I will keep you updated with any changes.
[Google Pixel XL Guides, News, & Discussion] infamousjax:
Uhhh so just got a THIRD 'in transit' to Ocala... Lol what are they doing?
[Google Pixel XL Guides, News, & Discussion] rohanpansare:
Re

It updated just now.But it is still in Ocala.. What is wrong with them.. I am not sure if I will get it tommorow. Will probably get on Wednesday.

10/24/2016 - Monday

10:49 pm	In transit	OCALA, FL

7:31 am	In transit	OCALA, FL

10/23/2016 - Sunday

7:30 pm	In transit	OCALA, FL

12:24 am	In transit	ADAIRSVILLE, GA
[Google Pixel XL Guides, News, & Discussion] chronus719:
Yup, this is par for the course for Google. Doesn't seem anything has changed since the debacle of a launch that was the Nexus 4.
[Google Pixel XL Guides, News, & Discussion] wvcadle:
Really? I think they have done well, at least by me. I ordered late on Oct. 4, cancelled my order, and didn't reorder until maybe a week later. My shipping timeframe was Nov. 23-25, and I received my Pixel XL today. Crazy fast shipping compared to the N4, and much faster than the N5 and N6.
[Google Pixel XL Guides, News, & Discussion] dwkick:
That's great for you. I'm happy for you but, a lot of people stuck pending that ordered on day one. Mine had a shipping label created last Thursday but has never been picked up by FedEx as far as I can tell. They won't investigate till tomorrow and how long will that take? And then when it's not located, do I go to the end of the line? I'm livid.
[Google Pixel XL Guides, News, & Discussion] TonyTurboII:
How is that horse crap? There are people who ordered 24-28 hours before you who got November shipping dates.
[Google Pixel XL Guides, News, & Discussion] chronus719:
That's precisely the issue. For some reason, they don't ship orders as received. Day one purchasers get their devices after people that made orders over a week later.
[Google Pixel XL Guides, News, & Discussion] CZ Eddie:
I imagine it's all "logistics".

We already know phones are shipping from different depots.

Your phone is likely going to come out of a particular depot.

If that depot doesn't have stock, then maybe you're stuck waiting until that depot's stock fills up again.

So there is no hoping your phones ships from a different depot that does have stock, "because logistics".

A computer somewhere decided what depot your phone ships out of, not a human being.

And there probably just isn't a way for a random Google employee to change your shipping depot.

I'm just tossing out a theory. I have no real idea. But I do have experience with huge companies, knowing I can't help a customer even though I want to, simply because "the system won't allow me to do whatever I think is best".

That's the problem with huge companies. There is no wiggle room for some things.

Maybe ya'll posting about your phones finally shipping, should tell us what state you live in and what depot your phone is shipping from.
[Google Pixel XL Guides, News, & Discussion] ggreenwood334:
It's horse crap for everyone. Not just me.
[Google Pixel XL Guides, News, & Discussion] freddienuxx:
finally got here. now saying that. I have using google devices since day one and I must say this the best phone they ever made. the camera is unbelievable.
[Google Pixel XL Guides, News, & Discussion] One3OneKing:
It's an interesting theory and perhaps partially captures the essence however it unfortunately doesn't excuse some orders shipping before other orders. This is the issue that happens when there is a shipping company and fulfillment company and they are not the same. Too many middle men to the point where managing orders becomes impossible and sending orders out in sequence is impossible. So I live in Washington State and instead of shipping out Mira Loma it shipped out of IL.

Ultimately, with so many different phone variants, 2 different locations and different shipping speeds (by order) there's too much variance. When Google used UPS it was a much better process. All the phones were shipped to their Worldport in KY and they were able to handle all of that in one place. UPS really loves logistics. Sadly, Google has not learned to handle inventory in all of these years and the logistic decision was a cost cutting move likely versus a "what's best for the customer" move.
[Google Pixel XL Guides, News, & Discussion] wvcadle:
Could it be the color and size ordered that's the problem? What is everyone else ordering? Are there those who ordered the Silver 32GB on the first day who have not received theirs?
[Google Pixel XL Guides, News, & Discussion] dwkick:
Yes, I ordered the 32GB silver on day one and the shipping label was created 7 days ago and has never been picked up by FedEx and no tracking been seen
[Google Pixel XL Guides, News, & Discussion] Birdsfan:
Ordered Black XL/128 on 10-14 after receiving email from Google regarding new availability. Estimated delivery is 11-18/21, expedited paid with CC, no change from "pre-order"
[Google Pixel XL Guides, News, & Discussion] wvcadle:
Sounds like a Fedex issue. Google stores the phones at Fedex hubs, and sends over information on orders as they are received, or in this case probably as they were preordered. Fedex is the one responsible for picking and shipping the phones.
[Google Pixel XL Guides, News, & Discussion] dwkick:
I could be wrong but I think they are prepared for pickup by a third party called Ingram Micro. I don't think FedEx has possession of my phone yet. I've been on a three way with FedEx and Google and FedEx says the package hasn't been scheduled for pick up yet. I think mine is still in possession of Ingram Micro. Or one of its employees :D
[Google Pixel XL Guides, News, & Discussion] Iczer:
I'm so confused. All i want to do is just make sure my order is ok. I ordered my Quite Black 32gb XL on October 7th. My estimated delivery date is Oct26-28th...so any day now and my order is still pending. I got on google chat and they mentioned I needed to contact my bank to release the hold on the payment. uh what?

So I called their customer support right after and talked to a lady who said my order is fine and currently "processing", even though I show it was pending. She says my order is fine.

So which is it? lol
[Google Pixel XL Guides, News, & Discussion] dmbfan13:
You're one of the very few lucky ones then. Mine has been in preorder status since Oct 5. Havent even been charged for it.
[Google Pixel XL Guides, News, & Discussion] PMPB:
Cry more? Please tell me you work in logistics and know what decisions Google made in order to save money. I saved the most money by choosing the free shipping option, and got my order the day it was supposed to be shipping. As far as I understand, most people who ordered through the Google Store got their orders on or before the 20th, likely due to the fact that shipments were leaving multiple facilities at the same time.

Next year Google will ship everything from the same locations to appease the FIFO cry babies, and then people will complain that orders are shipping out too slowly, or that those people far away from the major hubs have to wait longer for their shipments.
[Google Pixel XL Guides, News, & Discussion] ResistanceDown:
I had a similar experience. I used google store support chat and they told me that my bank denied the payment and that I need to re-add my card to google wallet then update my payment method on my order. When I told him I didn't see an option to update my payment method he told me that I would have to place a new order then because it had been more than 7 days. I did not accept this as an answer and called Fi support....they told me that my order was fine and pending inventory for shipment. I don't know what to believe anymore
[Google Pixel XL Guides, News, & Discussion] stevew84:
This same thing happened last year with the 6p. Everyone was receiving certain colors at once while the Frost White was left hanging in the background.
[Google Pixel XL Guides, News, & Discussion] infamousjax:
Its coming today! A full day early.

Ordered 10/13 Silver 32gb project fi
[Google Pixel XL Guides, News, & Discussion] rohanpansare:
Re

Date/Time

Activity	Location

10/25/2016 - Tuesday

1:39 am	Arrived at FedEx location	OCALA, FL

Great. For me the only update was this.. Not sure if I will get it today..
[Google Pixel XL Guides, News, & Discussion] nycdiplomat:
black 128gb XL ordered on 10/21 5pm ...........nov 23-25 delivery.........still in 'preordered' status and money was taken out the day I placed the order.
[Google Pixel XL Guides, News, & Discussion] infamousjax:
10/25/2016 - Tuesday

6:14 am

On FedEx vehicle for delivery

SANFORD, FL

6:07 am

At local FedEx facility

SANFORD, FL

2:17 am

Arrived at FedEx location

OCALA, FL

10/24/2016 - Monday

10:49 pm

In transit

OCALA, FL

7:31 am

In transit

OCALA, FL
[Google Pixel XL Guides, News, & Discussion] Toaplan:
Black 128 GB XL

Ordered on Tue, Oct 4, 2016 at 11:52 AM MT

Delivery listed as OCTOBER 26 – 28, 2016

Mine is out for delivery today!
[Google Pixel XL Guides, News, & Discussion] dwkick:
Ha.... I just received my first Statement from Google Store Financing for a phone that had a shipping label created a week ago but shows no activity on FEDEX's website. Doesn't even show that it was picked up. Since Google's order window closed yesterday they will issue me a refund now but guess what that means? I have to reorder and go to the end of the line....... What a joke... I had read about Google's botching of new releases and now I understand. I would have expected Google to make this right and cancel that order and get another phone out to me but making me place a new order is unacceptable. Cause you know it's gonna also take 7-10 business days as well for the credit to go back on my Google Store Financing. Makes me not even want the damned phone now with customer service this poor.
[Google Pixel XL Guides, News, & Discussion] nycdiplomat:
Damn!! That definitely would make me go with a different manufacturer. That sucks, sorry to hear.
[Google Pixel XL Guides, News, & Discussion] ggreenwood334:
http://arstechnica.com/gadgets/2016...h-to-mold-an-htc-phone-into-a-google-product/

Maybe this is why half of us don't have a phone yet. Lol
[Google Pixel XL Guides, News, & Discussion] CZ Eddie:
That was just mean.

I'm scheduled for delivery today.

FedEx truck just slowed down to like 2mph in front of my house, then took off again.

:rolleyes:
[Google Pixel XL Guides, News, & Discussion] Gizmoe:
It is strange. I live in eastern Washington and everything I have ordered from Google store always comes out of Carol stream IL. I think they have static shipping depots for certain regions all ready. They just sold too many and they are giving orders over to other depots. I imagine it's a nightmare for them too. Not excusing anything but they should have just started with more units or pushed launch back a month.
[Google Pixel XL Guides, News, & Discussion] n3far1us:
Sigh

Pixel XL 128 GB Very Silver

Order date: Oct 4, 2016 5:39:22 PM PDT

Estimated delivery date: Nov 23, 2016 – Nov 25, 2016

Payment Method: Google Financing

Current Status: Preordered

STILL WAITING :(
[Google Pixel XL Guides, News, & Discussion] dwkick:
Hopefully not the regular driver and he's confused and will be back. :)
[Google Pixel XL Guides, News, & Discussion] dyoung33:
Exactly the same details here. Order date: Oct 4, 2016 1:22:54 PM PDT. No activity on card, and doesn't show as a transaction on wallet.google.com. Maybe it doesn't show up until it's charged. I was assured via chat, 2 days ago, that my order was fine. Hope so.
[Google Pixel XL Guides, News, & Discussion] steadly2004:
I had a similar order and estimated delivery date, except it was for the 32gb. To my surprise it arrived today. I don't even remember them telling me it was shipped or giving me a tracking number.
[Google Pixel XL Guides, News, & Discussion] Gizmoe:
Sometimes a van can come later than normal that isn't the route driver. Had this happen with things before. I assume the package didn't arrive at the final FedEx location before the truck left for the day but shortly after. And since it's scheduled for delivery they have someone else deliver it. I believe it's up to the shipper though to meet an exact deadline. If it wasn't expedited, this may not be the case. May just end up for tomorrow delivery.
[Google Pixel XL Guides, News, & Discussion] danon.brown:
It will be there regardless of it being charged. If you have multiple google accounts make sure you're signed in the correct one.
[Google Pixel XL Guides, News, & Discussion] init_dot_t:
Didn't your order page show shipped?
[Google Pixel XL Guides, News, & Discussion] One3OneKing:
I'm crying? I'm responding to someone (not you for the record) who had a theory on what happened. My phone has shipped already and though I have not received it, I'm not complaining. So perhaps it would be best to know the situation before accusing people of being disgruntled which by the way there are those that deserve to be disgruntled as there are people who ordered day one who do not have their phone and others who have ordered well after, that do. Two facilities are not always better than one especially when fulfillment is concerned. When Google used UPS previously (from one location, and as I stated before) the shipments went out in a much more organized fashion. But perhaps you're too new to know that.
[Google Pixel XL Guides, News, & Discussion] n3far1us:
Looks like they estimated wrong. Demand seems to be higher for 128gb models vs 32gb ones. But they have more 32gb on stock than 128gbs. Glad yours arrived! Enjoy it.
[Google Pixel XL Guides, News, & Discussion] InsaneJester17:
Has your shipped? I ordered a 128gb Black XL on 10/14 on the google store via google financing and I see nothing in my payments.google.com

Anyone else not show anything in payments? I'm still on the preorder phase of my order.