yashsingh1/xdaforums huggingface dataset:
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
I never had any clue until mine started the other night.
[Nexus 5X Q&A, Help & Troubleshooting] eminemkh:
Hi Guys,

Joined the club on Saturday, tried to heat it up with hair dryer and baked it in the oven, nothing seems to work.

My 5x is from a Hong Kong retail store (I was living in Hong Kong) and now in Sydney... Google first agreed to a replacement and changed to no.

Very disappointing.

Now the phone is pitch black.. very hard brick
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
Well, I went ahead and filled a claim.. even if I end up selling it, I can't get another phone of this quality for $79.. according to that website, it was made Feb 23, 2017.Can't believe they're still making new ones, so wondering if that could be a refurbished date. Supposed to be here tomorrow.
[Nexus 5X Q&A, Help & Troubleshooting] sbi1:
Why $79? Is it not under warranty?
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
I bought Nexus Protect when I bought the phone. I've had the phone for over 15 months, and based on build date it's even older, so it would have been a hassle to try to get them to replace it without the insurance.
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
Google is replacing boot looped devices outside of warranty, even LG usually too. Just tell them it's bootlooped which is a manufacturer defect and they will offer to help, I wouldn't pay $79 when they're doing it for free.
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
*only if you bought it from Google OR bought the correct phone model for your country, otherwise you are S.O.L.
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
Well, I don't want to fight with them to replace it for free.. I bought the protection, so they're gonna probably push that direction if I did. They haven't charged me yet, so who knows, but either way, it isn't costing $350.
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
Another way to say that is EVERYONE except those who bought a device from outside their country (imported), in which case they should have already been aware that their warranty may no longer be valid. This is one reason why many don't just buy cheap Xiaomi phones and import them with no valid warranty.

Fair enough. I would still try anyways though, hit up their chat support and say "listen this issue that I'm paying $79 for is actually being covered for free in most cases, can you help me out?". Maybe you will have a bit extra for date night that week. Just a thought though, it might not even be worth your time at that point. Best of luck with the replacement.
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
In my case, the seller did not state that it was the H791 vs the H790...
[Nexus 5X Q&A, Help & Troubleshooting] telep:
Mine 5X died two days ago. I was browsing play store, then phone just froze and died. LG quality
[Nexus 5X Q&A, Help & Troubleshooting] borgsta:
Is there anything I can do to help it suffer the bootloop?

I know it will happen eventually and have 2 months left on warranty. Spoke to the company I bought it from but understandably they said as it was still working they wouldnt touch it.
[Nexus 5X Q&A, Help & Troubleshooting] pouetmimi:
I bought one from another country with Amazon and had a full refound, mine just shuted down and never woke up.

I've had it for more than one year, so out of waranty.

Now I buy a new one from another seller with Amazon, I know I take a risk but I also know i'll have another refound if the new one break to.

Unlimited power !! ^-^
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
Hi .. did any one find the exact statistics about numbers of boot looped nexus 5x regarding manufacturing date.
[Nexus 5X Q&A, Help & Troubleshooting] indian84:
If you wait long enough, it will be 100% of the devices manufactured. :silly:
[Nexus 5X Q&A, Help & Troubleshooting] Matclinton:
Sent mine back to LG UK last week - just had this confirmed:
[Nexus 5X Q&A, Help & Troubleshooting] Cristiano Matos:
Yesterday when I was opening​ Netflix to watch breaking bad my n5x froze and went in hardware bootloop. Fixed for now applying heat in motherboard with a hair dryer. 5 times with max heat for 1 minute each time.

My luck was I bought an google pixel last week.

I think my device won't last long anymore...
[Nexus 5X Q&A, Help & Troubleshooting] Sigray:
What is the production date of your N5X?
[Nexus 5X Q&A, Help & Troubleshooting] Cristiano Matos:
I'm afraid i can't see anymore. While i was writing my bootloop history post my N5X died for good. RIP!

Pixel here i go
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
Where can I see the date of production?

Edit: nvm found it. The S/N was covered by a sticker.
[Nexus 5X Q&A, Help & Troubleshooting] Sigray:
I think no 6xx Nexus died till now.
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
I finally checked, and they billed me for the deductible right away. I need to get my return done and chat with them to see if they'll refund that. Kind of sucks to pay for something some are getting for free, but whatever, it was hassle free and I had it practically overnight.
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
I sent a couple of emails out to phone parts suppliers to see if anyone had a source for the main boards on the N5X, no luck...
[Nexus 5X Q&A, Help & Troubleshooting] imarcel99:
What are the symptoms of bootloping device? My N5X freezed during webbrowsing and I had to restart it by holding power button for over ONE MINUTE.
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
I dont know about the others,

But mine would randomly be rebooting, especially when I would be taking it out of my pocket. Given that it was in my pocket, who knows how many times it did this.

A few times I would be doing something with it, text, photos and it would freeze and restart.
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
If it's truly in a boot loop, it will just keep restarting after showing the Google logo for a while. If it does happen to boot once, it will usually freeze or reboot before long.
[Nexus 5X Q&A, Help & Troubleshooting] shimonster:
Ended up using toaster instead of the hairdryer

Thanks Maneet for the directions. I ended up baking my motherboard in a toaster set to 285F (140C) for 9 minutes, then pressed the CPU for half a minute, and it works for now. Good luck to the rest of you!
[Nexus 5X Q&A, Help & Troubleshooting] mohamed7egazy:
any one make any methods and the phone still works with him until now

like heat the CPU by heat gun or put the motherboard in the oven from this thread ?

i wish to fix my phone actually
[Nexus 5X Q&A, Help & Troubleshooting] farsight73:
I just ordered my Nexus 5X 2 days ago to replace my old Nexus 5 and now I'm reading this thread.
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
Question for all of you brave bakers, I mean owners of 5X's with bootloop, that have attempted to reflow the solderballs.

What temperature are you using in the oven/hot air setup?

Where did you get that temperature?

The reason I ask, is I am thinking of doing this to recover some pictures/videos. I work for an electronics manufacturer and all our stuff is lead-free.

I was looking at some reflow specs and it seems like all of them refer to a 240 C temp, and 226 C if you have a mixture of lead and leadfree soldered components on a board

Thanks
[Nexus 5X Q&A, Help & Troubleshooting] Banan PL:
Another dead Nexus 5X. Mine died at 12:56 this Saturday.

I was able to boot into bootloader, so I flashed stock recovery then wiped again for sure it and locked bootloader.

It's still on warranty.
[Nexus 5X Q&A, Help & Troubleshooting] pilipe75:
Same here ... My nexus 5X just died today, for absolutely no reason ... Any help on how to fix that issue would be welcomed please
[Nexus 5X Q&A, Help & Troubleshooting] Neffy27:
Hate to bump this couple month old thread. The bootloop happen to my Wife's phone waking up this morning after 2+ years of zero issues with the phone. [MENTION=6983734]moonlightdrive[/MENTION] 's post, performed those instructions, phone booted up fight after re-assembly. Make sure you give it a good press down (not on a hard surface), I had to take it apart twice. The first time, it would freeze upon booting to lockscreen. Re-did it and viola. Wife is happy. I'm not sure how long this fix last but will report back if it happens again. Her phone has been kept 100% stock. I do all the rooting/flashing on my phone.

---------- Post added at 04:03 PM ---------- Previous post was at 03:11 PM ----------

ok, fix worked for a measly two hours. Called Project Fi Support since I originally purchased through them. They waived the "out of warranty" and sending a refurbished replacement expedited shipping free. Sucks its Memorial Day weekend so earliest is Tuesday.
[Nexus 5X Q&A, Help & Troubleshooting] KTroopA:
How far from the motherboard did you hold the hair dryer and for how long did you apply the heat please?
[Nexus 5X Q&A, Help & Troubleshooting] Neffy27:
I used a funnel to apply the heat directly for about a minute. I was scared of applying too much heat.

Replacement already arrived though. Funny thing now is, since the phone was left alone, the battery died. When connected a charger so I could do a factory reset via stock recovery, it booted right up fine.
[Nexus 5X Q&A, Help & Troubleshooting] putinshouldretire:
mine works for like 20 minutes and then got back to bootlooping
[Nexus 5X Q&A, Help & Troubleshooting] UsualSuspectReaL:
I did the same 5 days ago :)

Now i am waiting for the LG service. So far so good.
[Nexus 5X Q&A, Help & Troubleshooting] KTroopA:
Thanks mate i will try hair dryer method a go. Cheers
[Nexus 5X Q&A, Help & Troubleshooting] putinshouldretire:
i did lock bootloader after flashing 7.1.2 and it turned to a copmletely brick after reboot , no respond on any buttons , rip i guess
[Nexus 5X Q&A, Help & Troubleshooting] buffer overflow:
I suppose 7.1.2 stock... If you used comand "flash-all.bat" is wrong and is very possible to have brick soft.
[Nexus 5X Q&A, Help & Troubleshooting] putinshouldretire:
I did , Is it recoverable ?
[Nexus 5X Q&A, Help & Troubleshooting] buffer overflow:
Follow this and maybe you will have "luck". http://blog.topphonespy.com/how-to-restore-your-lg-nexus-5x-back-to-original-firmware/
[Nexus 5X Q&A, Help & Troubleshooting] ks73417:
I bought mine from B&H Photo back in Nov 15, bootlooped a couple of weeks back. Created a repair order on LG Mobile site and got it back a couple of days back. They didn't charge anything, sheet of paper that came in the box says "Replaced Board" under Warranty Service.
[Nexus 5X Q&A, Help & Troubleshooting] putinshouldretire:
ok now im totaly confused , so after locking the bootloader my phone turned into a completely brick like didnt respond to any buttons , i cant even load the bootloader it was just dead , but the next day, by holding power and low volume for like a minute it did load to bootloader , so i flash 6.0.1 stock then i tried to load it without any success (it went back to bootloop ), after that i lock the bootloader again and guess what it bricked again , now im holding buttons for a couple a minutes without any result ;( i wount be surprised if it going to fix itself after couple hours .....

// k now its came back and bootlooping again ....
[Nexus 5X Q&A, Help & Troubleshooting] Banan PL:
In my case they replaced motherboard.

They also said that bootloop was caused by power supply. That's interesting.
[Nexus 5X Q&A, Help & Troubleshooting] jaric:
Hi everyone!

It is very hard to read all thread for me now. I've tried to search something like I do, but nothing was found.

What do I had? Yeah, now my phone works. About an hour past since successful start and while I'm writing this post I've restarted the phone and it works.

I'm in android beta program, so I have android 8 (android O, build OPP2.170420.019). I don't have root access.

History.

Today in the morning I found my phone locked (enter pin to start the phone), but I didn't ever have reboots of the phone. Ok, enter pin, load, lock screen, unlock, try to launch something, reboot. I've tried several times and every time my phone rebooted. Therefore, I've decided that it was bootloop (at least I've heard about this issue but never met it).

It should be said that yesterday I wiped data and cache because I had lags and freezes before and it was very annoying.

Phone rebooted quickly and I could do some actions. Therefore, I turned on airplane mode and battery safe (this thought was about overheating). Anyway, phone still rebooted.

Solution.

I entered in recovery mode, chose Run graphics test (it showed error, then installing something; it was very fast), returned to menu, and again I chose Run graphics test (same as previous time). I also chose "mount /system", but I didn't remember when it was before graphics test or after or between them. After that, I restarted the phone and everything was good, after a while, I turned off Airplane mode, checked connection... it works, so I share my experience with you. As I mentioned before I restarted the phone and still everything is good.

May be I didn't have what you call Bootloop (sorry), because you experiencing hardware problems, but my phone was rebooting every time, so I almost couldn't do anything.

I wish my experience helps someone.

I'm sorry for my bad englando.
[Nexus 5X Q&A, Help & Troubleshooting] loof13:
So after about a month of chaos and arguing with LG service people, I finally managed to get my phone fixed under warranty. What are the chances that this hardware bootloop happens again?
[Nexus 5X Q&A, Help & Troubleshooting] yaya1889:
Yeaahhh, a few days ago the same happened to me. My Nexus 5x running on 6.0.1 stock rom started randomly new and stucked in a bootloop. Called Google Support in Germany and they changed it. After i started my new refurbished phone which was running on 7.1.1 stock rom it had the same issue. So i called Google support again and they will send me a new refurbished phone again. Hopefully this nexus 5x wont have this issue again.

I am scared to open the phone and heat the motherboard, so this is no option for me. Probably any other fixes arent known, eh?
[Nexus 5X Q&A, Help & Troubleshooting] Neffy27:
Leave your phone alone on bootlooping and make sure the battery completely drains. After you know for sure it is dead, then try charging and turning on. My wife's phone suddenly acted like nothing happened, booted up fine. Despite my previous attempts at finding a solution which you can read a few pages back but had already received refurbished replacement.
[Nexus 5X Q&A, Help & Troubleshooting] nickefor:
Hello everyone,

today I think i experience the bootloop issue.

I was on PureNexus + elementalx. A couple of days now the device had random freezes and i had to manually power it off.

Suddenly today the phone froze once and it ended up bootlooping.

I couldn't boot the phone or the recovery. I reverted back to stock 7.1.2 by manually flashing the firmwire.

The phone booted once and then it fell back to bootlooping. I wiped all data + cache and reflashed the stock rom.

Now i still cannot boot recovery, the phone bootloops constantly until it powers on sometimes. Then when i reboot, it bootloops again.

Does this behavior mean that i have the bootloop issue? should i call lg for repair or do you think there is anything else i can try?
[Nexus 5X Q&A, Help & Troubleshooting] watchoutbehindyou:
Is there some kind of faulty batch of phones or it's completly random? Mine is form July 2016 looking on serial number...
[Nexus 5X Q&A, Help & Troubleshooting] Voicebox:
If you look at the responses in the poll linked in the OP, there have been about the same number of people reporting their bootloop problems per day since January this year. Scroll all the way to the bottom and the responses are graphed by day. To me, that does not look like a bad batch of phones, but more like they make it to a certain point and then have problems.

https://docs.google.com/forms/d/e/1...D4IdwEWZYb2NKA/viewanalytics?usp=form_confirm
[Nexus 5X Q&A, Help & Troubleshooting] watchoutbehindyou:
So, by the looking on this stat. we can presume that the problems are starting if phone is older than 9 months and it doesn't matter when it was made.

I've heard that problems are starting during use of navigation and charging or heavy gaming because of the heat emission (CPU un-soldering). It's a shame that phone with such good camera is unreliable. It may happen when you don't have spare phone (on trip or somewhere) and you're done :(
[Nexus 5X Q&A, Help & Troubleshooting] Voicebox:
Certainly looks like some kind of typical time to fail to me, though not sure how long the average is. I was a bit surprised by how even it seems over time considering that this is a very random number of people even viewing XDA and this forum. Let alone filling out the survey. My old phone was manufactured in October 2015, but I didn't get it until March 2016 (new in the box) after Google dropped the price $150 and opened up Project Fi to everyone. It made it until the end of May 2017. So it took 14 1/2 months in my case.

Some have tied it to certain OS updates or security patches, which may be the case for certain instances. But it seems more like it takes a certain amount of heating/cooling cycles to break the solder joints or degrade whatever is getting degraded. Maybe the relatively long screen on and processing time to do the upgrade is what puts certain devices over the top, and not what the update has in it.

Though I did notice my battery seeming to drain a bit more on 7.1.2, which would mean more heat generated by the device in a given period of time. I received the update while half way through an international trip and was literally thinking I should buy a replacement battery when I got home. It made it about 2 weeks after I got home before dying.
[Nexus 5X Q&A, Help & Troubleshooting] watchoutbehindyou:
Therefore I'm planning to use it until 1 month of warranty remains and sell it before it runs out.
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
LG has been replacing devices outside of the warranty period if they're bootlooped.
[Nexus 5X Q&A, Help & Troubleshooting] watchoutbehindyou:
Really? Nice to hear this. I wonder if they are replacing in my country - Poland... I hope this is global Policy.
[Nexus 5X Q&A, Help & Troubleshooting] Noiz:
I'm in the exact same boat, despite their eBay listing specifying the H781, they sent the H789 and of course I didn't check it. Did you just submit a request on the LG UK site using the H781 model number?
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
I wasn't going to open my replacement device, hoping I could get by with another device until something new was available that I was interested in. After a few weeks (actually I think almost two months) I just got too frustrated and gave up and opened it. NIB would've been worth more, but it wasn't worth the wait anymore. :/
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
Me too went through the same experience, 4 months ago I received my replacement after 3 months of waiting to send it abroad , I was decided not use it and to sell it. Couldn't fight the temptation , finally I am using now the new N 5x . strange thing they replaced me with the same fabrication date October 2015.
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
That's unfortunate. Hopefully it will last just as long in spite of the old build date.
[Nexus 5X Q&A, Help & Troubleshooting] hrkh83:
Hi...

The same thing happened to my 18 months old Nexus 5x. I really used it very lightly... I love this phone and I do not know whether it is a good idea to move to a new phone or not?

I usually keep gadgets as long as I can use them so I would be more than happy to fix this and keep it.

Do you think heating/reflow works for a long time?

I have sent it for reballing, they needed to see it before giving me a quote or tell me if it is even possible to do it.

Oh and I might need to buy a heat gun anyway ... in case reflow/heating is not a permanent solution, how many times do you think it can be fixed with reflow/heating without permanently damaging something?

This remind me of old Dell Latitude laptops...

Eco friendly products supporter 1 - 0 Nexus 5x owners :eek:
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
No one?
[Nexus 5X Q&A, Help & Troubleshooting] hrkh83:
Anybody with more long term success?

Do you think it is the time to say goodbye to my phone and move to something else?

I love the regular updates for nexus/pixel and the active dev community! That is why I would like to keep it!
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
so at my work whenever we do solder reflow on chips there is a process that goes like this:

1) apply liquid flux to the area you want to reflow

2) pre-heat soak in the oven to bring everything up to a uniform temp (usually a bit below the max temp rating of the components on the board)

3) take it out of the oven and apply direct heat with a hot air rework tool to the location you want to do reflow for something like 30 seconds max

I havent seen very much feedback, but when I have seen it, looks more and more like a temporary fix.

I contacted a local company who does reballing and pcb work and they quoted me 120$ to reflow both chips, BUT they wanted to do x-ray inspection first to find where the flaw was, and that was an extra 100$

at that point I might as well buy another phone
[Nexus 5X Q&A, Help & Troubleshooting] Goncalo29:
Sorry if it has already been asked... but if I eventually end up with the bootloop, is there any problem sending the phone to warranty with custom recovery and unlocked bootloader?
[Nexus 5X Q&A, Help & Troubleshooting] Voicebox:
The other issue is even at $120, the basic fault (materials or design or whatever) probably hasn't been fixed, so it'll happen again in a about a year or sooner if 7.1 and later ROMS run hotter.
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
my thoughts exactly
[Nexus 5X Q&A, Help & Troubleshooting] Damo2k:
My 14 month old Nexus 5x has started boot looping. Are Google/LG repairing these outside the warranty?
[Nexus 5X Q&A, Help & Troubleshooting] gbru2505:
UK warranty from LG is 2 years. Mine went into bootloop not long after the upgrade to Android O beta and just beyond the 1 year mark. I'm no gamer and the phone hadn't to my knowledge run hot at any time. LG were absolutely fine about it - but asked for a copy of the receipt to be included in the package. I bought mine for £250 from Argos last June and had an e-receipt to print off. They dropped a package off at an InPost locker with instructions and have replaced the main board. Whole process took a week. You can use fastboot to overwrite the OS with a factory image and re-lock the bootloader, but I don't know if that is really necessary. But for peace of mind and in case they got stroppy, I chose to do that. Their website is a bit rubbish for logging the issue, so I'd call them instead.
[Nexus 5X Q&A, Help & Troubleshooting] Damo2k:
I wonder if I will be availing of UK warranty under from Ireland. I cannot see anything for Ireland. One thing though that may void me in all of this, is that I replaced the screen myself a few months ago as it had become cracked. I think that may cause issues with LG.
[Nexus 5X Q&A, Help & Troubleshooting] gbru2505:
Dia dhuit! Mmmm. I'd say the warranty wouldn't differ, but that is a problem about the screen. They did ask whether I had had the battery or screen replaced, but my answer was no. I'd imagine that your warranty is now void. But what can you do? You might as well ring them, see what they say, and ask for a price on repair if they refuse to repair for free.
[Nexus 5X Q&A, Help & Troubleshooting] Damo2k:
Thanks, I will get in contact with them. Hehe I'm just unfortunate with LG phones I guess. I got stung with the famous Nexus 4 digitizer problem last year outside of warranty, although the phone did last me 3 years, so cant complain too much.