yashsingh1/xdaforums huggingface dataset:
[Verizon Note 7  Questions & Answers] neyenlives:
It's coming. I guarantee it. Samsung wants these devices back period. They will make Verizon responsible for all of the devices that Verizon ordered/accepted and then in turn they (Verizon) will be asking for your Note 7 back or you will pay for it. I don't know why anyone has any delusion of keeping an 800 smartphone they never paid for.....
[Verizon Note 7  Questions & Answers] whoofit:
CSPC never issued a recall the first time around. They haven't issued one this time around. I will not run in to replace it until they do. IF they do. Read your contract that I posted above. It is not conjecture. It is binding with no escape clause. I'll keep my upgrade for the Note8 and won't settle for some no stylus placebo for the next two years.

I will continue to pay monthly per the contract.
[Verizon Note 7  Questions & Answers] Ferradinho:
I work for Verizon in the retail channel and this is what I know as of now:

They changed things on how the recall was to be handled several times yesterday 10/11.

If you were on a device payment agreement it has been cancelled completely and any payments billed were refunded. All contracts were reset as upgrade eligible if on a 2 year contract.

Whatever was paid at point of sale will not be refunded automatically (at least not yet, I have been told this will be credited on the back end as a bill credit). This would include upgrade fee, tax, down payment, or two year price.

Apparently Samsung will be sending out their special recovery boxes directly to consumers and Verizon will no longer collect them or return them in store. There has been no mention of charges for non-returned devices as of now.

Personally, if Samsung attempts to recover my device they will be informed about my unfortunate incident on the river where it was dropped in the water before the second recall and I will tell them they are welcome to recover it from there.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
I've heard multiple things from 3-4 diff reps. The final one said he was getting together with a team to find more info out and he's supposed to call me today. Another 2 reps told me if I didn't return the device they'd definitely charge me full retail price. Another told me the $180 I spent(tax, $100 down to keep monthly payments low) wouldn't be refunded to me until I ordered a new phone. OK that sounds strange to me... All I know is I'd like my $180 back ASAP so I can use it towards a new phone...
[Verizon Note 7  Questions & Answers] Mr. Toad:
I would like to see what happens. I sold my original Note 7 back in August. I can't get it back.
[Verizon Note 7  Questions & Answers] mysmartone:
I originally upgraded to the Note 7 from the S7Edge and was on an Edge contract so I paid $260 extra for an early upgrade. Now I have swapped the Note 7 for an IPhone Plus, so I asked Verizon for a refund of the $260 early upgrade fee. They said they have never heard of doing this, and escalated my request to something they call their "Payment Hub" team for further review/investigation, which will take about a week. They obviously don't have a set policy in place yet. If anyone receives or is promised a refund of their "Edge-up" fee, please let me know so I can relay this info to Verizon.
[Verizon Note 7  Questions & Answers] whoofit:
I do hope that Samsung tries to get me to sign a new contract for the phone first because this remedy is unacceptable to me. The only contract I have agreed to is with Verizon that I posted above. Yes, Verizon has the right to sell or gift the contract to Samsung but that does not change the body of what was agreed to in the original contract. The original contract is still in force somewhere. It would still be binding in the court of law.

I do appreciate the Verizon approach. Pass the buck to Samsung where it belongs, morally. I do appreciate the safety aspect of Samsung's approach though it is a defeatist one and one that is not a remedy of my choosing.

In my state, the state where the phone was sold in, and both Samsung and Verizon choose to do business in, there are clear and concise consumer protection laws they must abide by. If either of those entities fail to adhere to the remedy of MY choosing they are responsible for a refund of 6 times the original product value in check form to me. These remedies are replacement, repair or refund...MY choice. This is clear and is law that must be followed to operate a business in my state with regard to defective products.

I operate a business here and must adhere to this law. I operate my business with this law in the forefront of my customer service philosophy. I expect the same from each and every other business that operates here.

Only a full blown federal CSPC mandatory recall can affect any of this. Let Samsung wear that Pearl Necklace and I will return the phone.

---------- Post added at 02:10 PM ---------- Previous post was at 01:48 PM ----------

So, basically you paid off your S7E early in order to qualify for the Note7 upgrade. I hope you did not trade the S7E in for the Note7 because all you did was pay it off early, then, give it back to Verizon for resale or warranty replacement purposes.

I don't think this is going to go your way if you traded it in. It is clear in the trade-in contract that you will never receive the phone back once it is submitted to Verizon. If you kept the S7E they could reinstate the 2 year device payment contract and credit your early buy out to your account. Sort of a cart before the horse strategy though.
[Verizon Note 7  Questions & Answers] le0.br4zuc4:
I don't have my refunded yet, but I also got it from Costco so we'll see what happens but I'd like to have it for free... I love the phone and plan on keepers no matter what
[Verizon Note 7  Questions & Answers] droidiac13:
Just and FYI, I bought mine from Costco too. Nice thing is I'm not having to deal with Costco. Everything is going through Verizon.
[Verizon Note 7  Questions & Answers] le0.br4zuc4:
Thanks for the heads up. That is good news
[Verizon Note 7  Questions & Answers] mysmartone:
Yes, I paid an early upgrade fee to upgrade the S7Edge to the Note 7. The Edge contract requires that when "edging up", you return the original phone, so yes, I returned to S7Edge to them. But my point to Verizon was that my only reason for getting out of the S7 early was to upgrade to the Note 7, and it turned out to be recalled, and if I had known that, I never would have upgraded early. Several other people in this thread have verified that Verizon told them they would be refunded their early upgrade fees from their previous Edge contract when upgrading to the Note 7. So, as usual, Verizon doesn't have their act together yet and they're offering differing policies to various customers. A Verizon employee on this forum stated " I have been told this will be credited on the back end as a bill credit. This would include upgrade fee, tax, down payment, or two year price.
[Verizon Note 7  Questions & Answers] KubliKahn47:
Does anyone know if you can just give the phone back to VZW and move on to Project Fi or another carrier? Do you have to get another VZW device?
[Verizon Note 7  Questions & Answers] st3ph3nbr!tt:
Here is info I found about Sammy return boxes. But idk how Sammy is supposed to charge me if I don't return it.
[Verizon Note 7  Questions & Answers] st3ph3nbr!tt:
They've said full refund is an option also. Just unclear about when you'd be refunded the initial money.
[Verizon Note 7  Questions & Answers] pego99:
This would be a first and get them a lot of bad press. I doubt it.

---------- Post added at 03:48 PM ---------- Previous post was at 03:47 PM ----------

I have a credit to my account for the monthly cost of the phone.
[Verizon Note 7  Questions & Answers] mysmartone:
No, you are not bound to Verizon, you can return the Note 7, any existing contracts are cancelled, and you can go wherever you want.
[Verizon Note 7  Questions & Answers] le0.br4zuc4:
Says it's been paid off too
[Verizon Note 7  Questions & Answers] whoofit:
There is no need to send the Note7 back. I can assure you. I got this information from the highest level here in the USA. He assures me that the new replacement Note7's are perfectly safe. See here: https://www.youtube.com/watch?v=kmlhG1YpLbk
[Verizon Note 7  Questions & Answers] mysmartone:
That was published during the 1st recall, over 3 weeks ago!
[Verizon Note 7  Questions & Answers] whoofit:
Yes, you just need to play it twice. Trust me.
[Verizon Note 7  Questions & Answers] salmanaman:
Whaat! Lmfao
[Verizon Note 7  Questions & Answers] jjayzx:
I held on as long as I could.
[Verizon Note 7  Questions & Answers] therapist1:
Okay, so I'm a little confused with the whole credit process.

Background: I have the Verizon edge plan (family plan), so when I bought the phone, I paid off my previous phone, and then made a down payment of like ~$300, so that the monthly payments my dad makes would not increase (because my previous phone was cheaper).

Today, I checked my Verizon account, and it said that my Note 7 was fully paid, and that I have an upgrade.

My questions are:

1) I have not returned my phone, but it's now "fully paid", so does that mean I'm being refunded for it, even though I have not returned it yet?

2) Do I get back the $300something I paid as a down payment? I didn't see any credit applied to the account...

3) Can I use the upgrade to get a new phone, (for example, an S7 edge, or saving it until the S8s come out) at no additional cost, and without giving up my Note 7?
[Verizon Note 7  Questions & Answers] jjayzx:
They will issue the refund when you return the phone and if you don't return they will ask for the rest of the money. Right now you can upgrade to any phone you want, minus fees. You will obviously have to pay for new phone and wait for box to ship note 7 back.
[Verizon Note 7  Questions & Answers] mopar:
No disrespect but I think you are completely wrong especially considering there is no government recall in effect. But we will have to wait and see
[Verizon Note 7  Questions & Answers] ikarma:
When I bought my Note 7 I didn't pay any fees at all. No tax, no activation fee. Now, in order to exchange my note, I have to pay $20 upgrade fee and $67 in taxes. That really makes no sense to me. Why is this not an even exchange?
[Verizon Note 7  Questions & Answers] mysmartone:
How is Verizon going to know when we return the phone, as supposedly it is Samsung who is sending us boxes for returns. Verizon doesn't want the phones.
[Verizon Note 7  Questions & Answers] hornkt:
I can't wait until Samsung mails me that fireproof charging container. I'll just sleep better at night charging my Note 7 in it.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
I've been told different things by diff reps... Scroll back in this thread. I'm about to call them bcuz I'm waiting for them to credit me back my $180 I paid for the note 7... I'm not rich and I need that money to order an s7 edge. How stupid they are actually making me pay more $ to order another phone before crediting me back. They just assume I'm rich or something. I've about had it with this sh*t. Btw I plan on keeping my note 7 and if they try to charge my account for it they can go to hell.
[Verizon Note 7  Questions & Answers] jjayzx:
The phone is a liability, plain and simple. Samsung and the carriers just want it gone now. They aren't waiting around for CPSC to confirm what they already know. They would need to redesign the phone to accommodate a battery for the appropriate power. That means remodeling the design and retooling machines. So it is cheaper to just scrap it.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
Wow now this guy is saying they won't credit me back the $180 I spent for the note 7 for a couple weeks. He said after I place a new order Samsung sends me a box then I send it back to Samsung and then Samsung alerts Verizon I've returned it then I'm credited back my $.

---------- Post added at 09:29 PM ---------- Previous post was at 09:28 PM ----------

I've also read that Verizon stores aren't swapping the note 7 anymore. They won't accept it. This guy says that's not true.

---------- Post added at 09:40 PM ---------- Previous post was at 09:29 PM ----------

The Verizon guy just said they got new info from Samsung just now basically saying the recall is voluntary and that they might say all the new notes are fine once their investigation is done.. He advises me to just wait and not use my upgrade...
[Verizon Note 7  Questions & Answers] whoofit:
Geez people this has been voluntary all along. As I see it, if you initiate an Upgrade flags will go up. If anyone wants to keep their Note7 the best course is to just hold tight.

---------- Post added at 10:38 PM ---------- Previous post was at 10:34 PM ----------

Now THAT is funny right there!!

---------- Post added at 10:43 PM ---------- Previous post was at 10:38 PM ----------

You see, after a couple months of no explosions Samsung will declare all phones fit for service by attrition...:good:
[Verizon Note 7  Questions & Answers] mysmartone:
I just spoke to a guy at Samsung and he said that is absolutely FALSE what Verizon told you, he said it is really important to return our Notes as they are not safe. He siad that they are going to speak to Verizon about this, and they are quite upset that Verizon reps are giving out this type of info.
[Verizon Note 7  Questions & Answers] taz1458:
Lmao. I'm holding out for a week or two. Let Samsung and Verizon figure out wtf they are doing exactly. Not too worried about it honestly.
[Verizon Note 7  Questions & Answers] whoofit:
I figure sometime in the spring I will be holding Unobtanium. In twenty years I will have one of the last surviving Note7's. I will retire on it's mere viewing value in museums and carnivals all over the globe.

"Do NOT touch the artifact!"

---------- Post added at 10:55 PM ---------- Previous post was at 10:51 PM ----------

WTF are THEY gonna do? Put It on their "permanent record" or sumthin'? Samantha will be lucky if Veera doesn't sue her for all of this mess....
[Verizon Note 7  Questions & Answers] Bern612:
I went on line and tried to order s7 edge it says right before you complete order if you don't return phone in box they are sending you will be charged. Then I called customer service.. She didn't come out and say it's voluntary, but she did say if I was happy with it I didn't have turn it in right now.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
I think they are just trained to say that. Samsung has to cover their asses IN CASE the new ones really do have a widespread issue. If they knew for sure it was an issue that affected all devices I think they'd issue a mandatory recall and that agency would get involved(forgot the name).
[Verizon Note 7  Questions & Answers] mysmartone:
Just received an email from Verizon saying that they are partnered with Samsung on this recall and we are instructed to return the Note 7's, they are not safe.
[Verizon Note 7  Questions & Answers] mysmartone:
View attachment 3902080
[Verizon Note 7  Questions & Answers] ACR_Manny:
That's a 2 day old email. I got that already. That means nothing as there's newer information now basically.
[Verizon Note 7  Questions & Answers] mysmartone:
It was timestamped Wednesday 3:28 pm
[Verizon Note 7  Questions & Answers] le0.br4zuc4:
No need to send phone back. My Verizon said my phone was fully paid. I called customer service and ordered a Pixel XL and the guy said since I have a Note 7 I'm welcome to keep or trade it in for a $297 credit. I obviously decided to keep it.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
How much did you actually pay for the note 7?
[Verizon Note 7  Questions & Answers] jjayzx:
Good luck with that when they come knocking for you to return it or pay up. These reps are a bunch of misinformed know-nothings. So many of you think you will get to have a free note 7 but all your gonna get is a bill and a fire hazard. Have fun.
[Verizon Note 7  Questions & Answers] le0.br4zuc4:
I paid the sales taxes. Device payment
[Verizon Note 7  Questions & Answers] DeMi-GoD:
Same. Tax, upgrade charge, and I put $100 down to keep my monthly payments low. I guess I now own it too.
[Verizon Note 7  Questions & Answers] ACR_Manny:
That trade in thing is the funniest one I've heard all day. The note 7 is not eligible for any sort of trade in credit.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
Samsung finally posted something on their facebook page. Their wording makes me feel better... This is all precautionary while they investigate.
[Verizon Note 7  Questions & Answers] jal3223:
Haha, I like how you think!
[Verizon Note 7  Questions & Answers] elliwigy:
lmao just wasted 20mins of my life reading all the comments..

I upgraded/downgraded my note 7 yesterday at the store n was told id get a return kit and if i didnt send the n7 in i would be charged...

i am NOT sending anything back especially if its to Samsung as it will have been "lost" while waiting for their "firebox".

I didnt pay anything either time as well as all my accessories were exchanged no questions asked..

now the n7 isnt on my acct anywhere except on the back end im sure..

to the guy repeatedly saying were not getting a free phone in here, you must be mad cuz they probably took yours lol

and to the guy who said 10+ times he paid 180$, they are all bsing you.. they cant force you to return a phone and not refund it but if you choose to keep the phone i dont see why theyd give that $ back.. you should however be lucky u got a N7 basically for 180$ lol

as far as everyone else, i dont care if you talked to 10 cs reps who talked with their supervisors or if youre a store rep or u talked to sammy reps etc., they all are never on the same page and never will be lol its sad but quite the wasted of time to bother with them at all...

my rant is over lol
[Verizon Note 7  Questions & Answers] jal3223:
Yup, you have some really good points here. Being that the phone is clear from Verizon's end, how could Samsung charge us anyways? Verizon can't release our payment info to them unless we agree to such. Also, Samsung would really be committing suicide if they started just randomly charging some people the full price of a phone that they have deemed unsafe. It seems that the phone is ours until something crazy happens.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
Yesterday a Verizon rep told me that Samsung alerts Verizon if they don't recieve the phone back then Verizon charges you in full. I was also told I wouldn't be refunded my money until Samsung recieved the phone.
[Verizon Note 7  Questions & Answers] jal3223:
You yourself has stated multiple different stories that have been told by Verizon reps. The truth is that none of them know at this point and are only speculating. Honestly, the amount of money that it would cost to send out special fire safe boxes and also the means of transporting the phone and box would be unreal. Again, we will see what they plan to do in time.

P.S. I meant no disrespect to you with my post. I only meant that the Verizon reps don't know what they are talking about.
[Verizon Note 7  Questions & Answers] Dsparil:
As far as I can tell, if we upgrade our phones, we will be sent a box to send in our phones. If we don't upgrade our phones, we get to keep our phones until we upgrade. It's guessing on my part, but in either case, I'm not rushing to buy an inferior phone when I'm currently using the Note 7 free of charge.

---------- Post added at 12:11 PM ---------- Previous post was at 12:02 PM ----------

So as long as I don't upgrade, I get to keep using the phone free of charge. ;)
[Verizon Note 7  Questions & Answers] jjayzx:
I'm on my note 7 right now and will hold onto it as long as I can. I just find it funny that you guys think you have a free phone.
[Verizon Note 7  Questions & Answers] mysmartone:
https://www.google.com/amp/s/www.cn...-makes-it-official/?client=ms-android-verizon

The 2nd recall is now official according to CPSC.
[Verizon Note 7  Questions & Answers] whoofit:
^^This^^ is what the truth is.

Except not sure if I'll need to pay monthly for it so I will and see if the payments build in my account. If they build I'll stop paying.

Delay tactics until the Note8 is released for purchase.

---------- Post added at 01:10 PM ---------- Previous post was at 01:09 PM ----------

Official, yes, mandatory, no.

---------- Post added at 01:24 PM ---------- Previous post was at 01:10 PM ----------

LOL!! The circular logic of this one is strong....

All I will add is this. If anyone thinks Verizon shredded the original contract that they signed for the Note7, without proof of it, they are definitely new to this game.
[Verizon Note 7  Questions & Answers] elliwigy:
lol i just thibk its funny because ppl on here including you have 0 idea what is going on and even less knowledg than the reps who also have no idea..

you can believe what you want.

facts are facts..

Verizon saying return/exchange phone..

whether online or in store they are not taking the N7 back but advising to wait for a "box"..

They intentionally removed all payment plans and refunded majority back for anything paid on the Note 7 whether it ws upgraded or not..

what is UNCLEAR

do we have to send the phone in or will we be charged?

is the phone being sent directly to Samsung?

That is all that matters at this point n we wont know for some time..

I plan to sell my note 7 on the side and if anything happens I am sure it wont be hard to have it removed if someone "stole" it lol. i originally had insurance on it as well so it would be covered if they didnt force me to upgrade/downgrade in the first place

---------- Post added at 01:29 PM ---------- Previous post was at 01:28 PM ----------

i am not new at all haha.. in fact i work for a cellular company.. theres ways around everything and this unique scenario is no different
[Verizon Note 7  Questions & Answers] jjayzx:
You state the reps from carriers and Samsung know nothing and yet you think you know it all for working for a "cell company". Enjoy your not free phone, I don't care. I'm moving on from this cluster****.
[Verizon Note 7  Questions & Answers] elliwigy:
haha i dont claim to know more than anyone else.. just saying theres a way around any situation.. i am going to "lose" it and since i cant file as stolen and the store didnt take it like they were supposed to what are they gonna do? like really? its not my fault it was recalled, i was forced to get another phone, they removed the eip, the store refused to take it and ihave to hold this bomb for who knows how long and hope it doesnt get lost or stolen in the meantime
[Verizon Note 7  Questions & Answers] jjayzx:
Then what about when they see it still in use? Plus if you claim it lost or stolen they block the imei, could only use it on wifi. :good:
[Verizon Note 7  Questions & Answers] RamesisX:
Ok now that i have been officially given a phone, where is the root, i need to get rid of this darn warning. Will some please direct me to the chainfire line for root this device.

Phone bill just dropped to 53.00 with 20+ gb of data for 3 phones/smart watch/2-tablets-and air wave. No way I'm returning these going to root the crap out of them to get rid of the darn warning.
[Verizon Note 7  Questions & Answers] jjayzx:
:eek: herp a derp
[Verizon Note 7  Questions & Answers] elliwigy:
it wont be used on my account and once reported do what everyone would do.. change the imei, problem solved
[Verizon Note 7  Questions & Answers] jjayzx:
Your phone rooted?
[Verizon Note 7  Questions & Answers] elliwigy:
nope, but doesnt matter lol you just need the right hardware