[Honor 5X Guides, News, & Discussion] itsrustlife:
I know I already posted a thread basically saying that the Honor 5X won't be getting Android 7.x Nougat in the USA, but this is for the USA, I am unaware about other regions. So after having a conversation with a Honor USA representative named David B, my morale and skepticism of the support for the device went up and left me quite re-assured where I was satisfied. Here is the conversation:

David B

Hi there! Thank you for reaching Honor Device USA. How may I be of help today?

Jordan

Hi, I was wondering if the Honor 5X will get the Android 7.0 Nougat update in the future?

David B

Great question!

We get that one a lot.

I believe at this time there are no plans for it.

Jordan

Will it be possible in the future if that is so? Because I was told by another support representative that it will top off at the current 6.0.1 Marshmallow.

And that only the Honor 8 will get it.

David B

I would have to agree with them at this point. We havent gotten any news of an update to 7.0 for the 5x.

I believe the Honor 8 and 6P are getting 7.0.

Jordan

Ah ok, well if that is the case, will the Honor 5X still be support with software updates for the software like the EMUI and android security patches and more things?

Because me along with a lot of others are still stuck on a outdated Android Security patch, which is the May 1st one, and there recently was news that Huawei, the Company that owns Honor, just fired or "downsized" the Honor USA team.

So I'm quite skeptical on if the Honor 5X will be supported anymore, despite your company promising up to 24 months of support for the 2 devices (Honor 5X/8)

Is that true?

David B

That info has not been made available to me. As far as I know, the Honor 5x and 8 are our big guns right now so I cannot see support ending any time soon.

Plus I like my job and hope this isnt true!

Jordan

Ah ok, well, at least that provides me with more positive moral and reinforcement then what I've read from some other news and tech outlets that wrote about this.

I'm just concerned because I haven't gotten any type of software update for my device in well over a few months.

David B

No reason to worry sir. We just moved to a center that is 5 times the size of our old one and the Honor campaign is hiring lots of people.

Jordan

As my last question, I was wondering if the Honor 5X development team is going to release a update for the Honor 5X any time soon?

David B

As far as I know there is a patch in the works but I don't have a time frame for that.

Jordan

Thank you for being very "not vague" and informative today David, I appreciate it. Have a good day.

David B

My pleasure! You are most welcome!

Was there anything else I could do to assist you?

Jordan

No, thank you, have a good day.

David B

At the end of this chat there may be some questions regarding my service. Please answer honestly!

Jordan

I will.

Read

David B

6:20 pm

Thanks for contacting Honor and do have an awesome day!

SO IF YOU TL : DRed it, here is basically what this post is mainly about. I checked with some Honor USA support representatives regarding if the Honor 5X (KIW-L24) was going to get Android 7.x Nougat in the future, and one said no, and this one basically said no too, but this representative was very transparent and kind enough to provide additional information on sort of how the situation is going on with the company and the 2 phones and their development so far. So thumps up for this one and the other AND the company for having pretty good customer service despites being a budget phone and a small company of a big one (Huawei>Honor) (Still waiting for KIW-L24 to get updates, still on CUST567D003 and May security patch xD)

Good job to Honor for the good customer support (again x2) and this representative and notifying that support for the device is at least high in priority. Hoping for a new OTA update for the device to include fixes/new features/Android Security Patch soon!!!