yashsingh1/xdaforums huggingface dataset:
[Nexus 5X Q&A, Help & Troubleshooting] stonehz:
Go Google

Finally,i get to join this "elite club".. I had 32GB version from Oct 2015 and bootlooped over the weekend... Spoke with Google support and within the hour, they send me an email to get a replacement :)

2 questions

1) do you know if they new ones come with the "bootloop" fix?

2) it will be a refurbished, right?
[Nexus 5X Q&A, Help & Troubleshooting] choijuho78:
I have written the post about solution of bootloop or random down as new post.

I am sure of my solution helps your almost dead device, it is nexus 5x.
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
A small status update from my site:

LG did not want to replace my phone because of rooting and these things. They wanted to charge me 265€ for that.

BUT

I have removed the mainboard and placed it for 30 minutes in the oven. 25 minutes at 130°c and the last 5 minutes at 150°c. After that i put everything together and hell yeah it gave me a sign of Life. I booted into bootloader and used NRT to flash stock and lock the bootloader. So when the phone dies the next time i can give it to LG to replace the mainboard in the warranty time.

Gesendet von meinem HTC One_M8 mit Tapatalk
[Nexus 5X Q&A, Help & Troubleshooting] echo100:
My Nexus 5X is stuck in bootloader as well... I tried everything but no luck.

Since I really like the model I have thought about buying a used one and just take its working motherboard to replace the faulty one. Is it that easy? Just replacing the motherboard and problem solved?

Thanks!
[Nexus 5X Q&A, Help & Troubleshooting] pitt93:
mine was gone in bootloop a week ago, but it can reboot in bootloader and i was able to flash the lastest factory and re-lock the bootloader. Now is in LG's hands...20 day ETA.:crying:
[Nexus 5X Q&A, Help & Troubleshooting] andTab:
My wife's 16GB phone has this problem now.

Google doesn't do jacksh*t even though she is a Fi customer and LG says the phone is out of warranty for 21 days.

This will be my last sh*tty Nexus phone and I am now making a concerted effort to get rid of google products. At least Samsung and Apple stand behind their phones.

What phones can people recommend? I hate these stupid large phones that everyone makes. If I stay with android, I definitely want a phone with good custom ROM support, so I can get a clean OS without Google sh*t.

I want a 4.5-5" screen, good camera (N5x or better - I really liked the hacked camera apps), good reception with T-Mobile (so proper bands), fingerprint scanner, good dev community.
[Nexus 5X Q&A, Help & Troubleshooting] Sary96:
Today my phone went in bootloop. Before I take it to LG, I'd like to recover my data. Is there any way to do it?

It's not rooted and the bootloader is locked
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
It died again after 3 houts of use lol. I wanted to send it againto LG but the shop i bought from said they would claim it as a dead phone and got some money back. Exactly the amount of money that LG wanted to charge me for repair. Now i will buy a new 5X for that money because the phone isnt that expensive anymore [emoji14]

Gesendet von meinem HTC One_M8 mit Tapatalk
[Nexus 5X Q&A, Help & Troubleshooting] imarcel99:
Do you really want another ticking time bomb?
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
I know what you want to say. But i will try, yes. Not every phone ist affected. And it will do it's job at least for a year (i hope lol i'm optimistic). And in one year there are new phones and more money on my side. And maybe nowadays expensive phones will become cheaper.

Gesendet von meinem HTC One_M8 mit Tapatalk
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
Me too just received my Nexus 5x replacement . They gave me a new one instead of the freezed old one. It's manufactured October 2015 ( same as old replaced mobile) so I very worry. I didn't root the. New one although I know it was a hardware problem . Hopefully this one will last for years .
[Nexus 5X Q&A, Help & Troubleshooting] InterrtuptoR:
Im a pessimist, so i cant wait for your new phone to bootloop. That would finally prove that LG is bad. For god sakes other, non nexus 5x owners, g series owners, are taking LG to court cause of the bootloop! Does smb have the actual numbers for bootlooped phones, sold phones and how many of them have passed 1 year of usage without bootloop, any links?
[Nexus 5X Q&A, Help & Troubleshooting] Komodoketavaran:
I will save your nickname and i will tell you when it's happen lol. I think you can't track this down because not every user is rgistered at xda and will tell you his phone is died. And even here on xda there is a community with working 5X's bought over a year back. So i will give a f*** on this phone and try it again. I really like the 5x.

Gesendet von meinem HTC One_M8 mit Tapatalk
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Edit: this solution didn't work. after 2 days working spectacular, phone suddenly died. (can't turn on).

Edit2: It's still alive, but not fixed....I'm trying with thermal paste in the Samsung chip and the first factory image flash to this phone. If this still fails, I'll try to fix it again, and put thermal paste in the SoC, toshiba chip, etc to prevent overheating.

I've read somewhere this comment (could be a lie, but anyway):

Guys...2 weeks ago my 5X died. LG Spain denied warranty (apparently they are a fraud and don't want to fix more 5X, they used whatever excuse to deny the repair, and tried to charge me 300€ for screen repair etc).

Anyway...

1st attempt: Today 1st I tried to heat the Samsung nand and the motherboard (using a 200W heat gun I've just purchased): Didn't worked... After 5 minutes, it rebooted.

2nd attempt: After failing with the first attempt, I put the motherboard (without removing the heatsinks, etc) in the oven for 11 minutes and 200ºC. After that, I let it rest for 5 minutes...(with the oven opened) and 5 minutes outside the oven, and then i just put the motherboard in the fridge for 10 minutes. (I was considering the phone totally dead).

The 2nd attempt worked so far ...I've been using the 5X for more than 2 hours, 2 factory resets, backup restore from google cloud... just did one antutu benchmark and went fine..(55212 final score).

Everything seems to be working (I had to open the phone one more time, to fix the proximity sensor, because of one rubber that wasn't properly installed).

If this phone reboots again in the next weeks or months. I'll try the oven again, but maybe more time...15 minutes instead of 11 minutes. But right now everything is perfect fast and smooth.

Gallery

Update: oven didn't work. After a day bootloops started sometimes. Now will try 210C for 15 minutes.
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
Gongrats. . Please keep us posted how long This attempt will last . Thanks
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Thanks.

Some photos:

http://imgur.com/a/BPd8X

I've just installed Hearthstone, everything seems normal...
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
Maybe it's a naive question.. is it electric or gas oven?
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Electric. But didn't work 30 minutes ago started restarting with play store installs. It's somehow stable but not like yesterday where was handling hearthstones matches for hour and a half etc.

So now I'm trying 208-215°C and 15 minutes.

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] andTab:
Has anyone actually been able to permanently fix the bootloop issue with the heating?
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
I have no solid sources. A lot of comments saying "thanks I fixed it" in the blogs...but you never know if they started having the issue after that....

Some guy in YouTube said that it fixed his phone 3 months ago and still working...so all the Nexus 5X are different regarding this...

I'm gonna try this fix increasing the temp in each try and see if I can fix it...

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
They replaced my N5x once.. it took 3 months to send it to Dubai( where I brought it online) and to return . So if it happened again I will go with your solution ( I tried hair dryer and freezing B4, didn't work ) so oven is the solution I think , many said it worked as u mentioned. God bless all Nexus 5x
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
The oven solution didn't work at the end, after 2 days of great usage, the phone is dead.

I'm gonna update the original post!!

I suppose, that a bootlooping 5X, has it days counted.

Update: The ****ing phone is still alive... you just need to give the SAMSUNG chip a dose of heat. (some 2-3 minutes of heatgun...)..Even after I cooked this phone 4 times, everything still working great..(after the 2nd death... I couldn't even turn on the phone but it was still because of the Samsung chip, not the other parts of the logic board, since it's awake after only heating the samsung chip. So..."so far" my oven tests haven't killed the logic board....the samsung chip is still the only problem.

I've also put some thermal paste in the samsung..I don't care if i kill this brick.

Now it's recording some 4K long videos, since they should stress a bit the internal memory. (1.6GB each video, is so throttled but still alive).

I'm going to do a full factory image flash. I've never opened the bootloader of this phone.
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Exact the same issue here with LG Spain. They said the phone was liquid damage. I've never opened the phone...or exposed it into water....

I think they are lying. They are receiving 5000000 boot looping 5X per hour, so I think they are responsibles for the water damage excuse. The water damage photo they sent me, I think it's under the SIM card slot. what about yours?
[Nexus 5X Q&A, Help & Troubleshooting] ellisz:
I have a 5x that just started the boot loop. I can get into the bootloader but not recovery. Is there a way to get anything off of the phone? Google is sending me a replacement but would like to get some data off.

The phone is rooted and boot loader unlocked. Anyone have a claim denied for this? The rep said the phone could not be physically damaged so I assume it ok to be modified?

Thanks
[Nexus 5X Q&A, Help & Troubleshooting] chaco81:
my wife's 5X also started bootlooping

i went ahead and use a heat gun, managed to boot and recover some data... but now its bootlooping again.

Funny thing, its the bootloader works, i was able to flash 7.1.2 just fine... i assume that doesnt require the the SOC...

But yea, hopefully it will boot once more so i can remove all accounts before sending it back to LG under the warranty.

They also accepted my son's G4 that aalso started to bootloop couple months back
[Nexus 5X Q&A, Help & Troubleshooting] ellisz:
Are you rooted and/or have an unlocked bootloader? You can wipe the phone with a fastboot command but I wish I could get into recovery to do a back up of the phone.
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
Can we use Microwave instead of electric oven in heating the motherboard, did anyone try it?
[Nexus 5X Q&A, Help & Troubleshooting] Domin_PL:
I think no.

Because microwave uses radiation to make food's* particles move and it makes dishes warm.

Why if you put dish in porcelain cup a cup will be hot but dish will not? Because porcelain achieve all radiation that microwave does.

In this case radiation will be done for all parts and the main board will achieve it all what microwave does, so what will happen - I don't know. But this is not about it.

The main point of using electric oven is that, you need to heat up soldering on emmc/CPU to melt it. The nano technology is built from nano balls which are connected to the chip, and if the structure is too weak/ it breaks you need to heat up enough to melt it and make balls connected to each other. If you heat up too much you can destroy your mainboard (structure) and the only thing you will be able to do with it is bin it because repairing (with good soldering iron) will be noneconomic.

* I used food as an example

Wysłane z mojego SM-G935F przy użyciu Tapatalka
[Nexus 5X Q&A, Help & Troubleshooting] ellisz:
What do you think the best way to wipe the phone would be? Fastboot erase data? Or just lock the bootloader? Not sure if the phone would work long enough to do either. If it sits for a day I can get the recovery to boot to the TeamWin flash screen but it lock before it is finished. ADB commands won't work either ...
[Nexus 5X Q&A, Help & Troubleshooting] grazman:
Got mine working no tools

My bootloader is locked and mine started bootlooping yesterday.

The tools wouldn't work. Finally I went to sleep letting it bootlooping to run the battery out.

In the morning it was off but it would bootloop when I turned it on. Disgusted, I removed the SIM to go get a phone. Except then it booted up. Of course it died and the stupid red light battery low thing reared itself.

I expected it might boot normally after some charging. So I let it charge up for 15 minutes and it booted .I don't think it has anything to do with temperature. I think the phone is a flawed design. Especially how finicky it is with it's original charger and cable. And how stupid you feel when you have to spend hours getting it to charge not to mention boot.

I'm NOT buying pixel and this be be my last Google design for a while. And no way I'll buy an LG anytime soon. Time for a Galaxy s8 or something along those lines.
[Nexus 5X Q&A, Help & Troubleshooting] navinkishorer:
Just want to confirm if the thermal paste works??
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
I can't tell because after the last fix I've only (perfectly) used it for a day and then it died again and I stopped trying to revive it.

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] sbi1:
Thank you for the survey. Fill it out.

I think that the last question deserves another response option:

"LG U.S.A refuses to fix my phone because it is a non-US version"
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
+10000 on that other option.

I tried putting mine in the freezer over night and it will not turn on.

after a while it does the red light notification.

I am going to try the heat trick ONLY after I have exhausted all attempts through the reseller or LG.
[Nexus 5X Q&A, Help & Troubleshooting] dinindourden:
My device bootlooped last weekend.

I tried to fix it, but failed and now it is not even powering on.

Purchased a used oneplus 2, which is better on paper, but the N5x was snappier, and more lightweight, felt better in my hands.

I would repurchase, but lost trust in the device. Anyone had an issue with devices manufactured iin 2016 yet?

If only 2015 devices are affected, I will consider a repurchase.
[Nexus 5X Q&A, Help & Troubleshooting] Sigray:
Is it possible to relock the bootloader if I get a hw bootlop?
[Nexus 5X Q&A, Help & Troubleshooting] navinkishorer:
too bad :( i really loved the camera on this device. I guess we really cant do anything as a quickfix.
[Nexus 5X Q&A, Help & Troubleshooting] sbi1:
UPDATE RE LG U.K.:

Summary: Mobile division supervisor 'confirmed' that the H791 is a UK or Germany model based om IMEI.

I filed a repair case with LG U.K.

Two days later I tried to check the status on their web site and it could not find it with case number and email.

I emailed them (through the site) and we received a response today that "this IMEI belongs to Australia" (FML....just what the first person in LG US told me).

Is there any lawyer in the crowed who can pitch in and tell us how we can start a class action lawsuit?
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
I cant believe that they did that. I wonder how much of it is just keeping the mob at bay long enough to wash their hands completely

Every time I have contacted LG it has been a nightmare, their customer service is abysmal.

There is a class action lawsuit already, but maybe contact the Better Business Bureau as well.
[Nexus 5X Q&A, Help & Troubleshooting] sbi1:
Thanks for the BBB advise, that's a good idea.

Do you happen to have a link or information about the class action?
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
unfortunately I dont, I just read the article on arstechnica, I think there is a post here linking it.
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Do you know if this issue affects newer N5X? I was considering on buying another 5X and maybe get a newer manufacturing date version that could have a free bootloop issue hard.

Honestly...I can't find a replacement for the 5X... The HDR+ camera is a must for dark photos. And the incoming Android O support makes the 5X still better than other similar phones at the same price. (Since that most of the phones below 300€ have a worse night camera and will only update to Android O as well).

Edit: My manufactured date was October 2015. S/N starts with 510K

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] nesoor1230:
Mine s/n starts with 010c and manufactured October 2015 also. Is it proofed that all 2015 has the common hardware issue ? Please all.. share your experience. Thanks
[Nexus 5X Q&A, Help & Troubleshooting] zevik99:
https://www.youtube.com/watch?v=Z7AmTsC4N2c

I followed the instructions but it did not work ...

Then in the replies someone wrote ....

I have baked motherboard for 4 minutes on 145C degrees

I did 150C and for about 10 min. was enough. Good luck!

i did it and its working !!!!!
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
I work for an electronics manufacturer.

If there was a cheap fix, LG would have already implemented it AND would have likely done a recall to fix all older models and save face and consumer backlash.

to me it seems like they cannot find a rootcause for the defect OR the fix is too expensive to justify implementing it

my phone also has an SN with 510K
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Yeah I've used this a few times till stopped working. I only recommend it to recover some data.

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] Krusej23:
Had my black Nexus 5X sent into LG to be fixed on April 17th under warranty. Get it back with a new logic board on April 26th and I was also the proud new owner of a white back cover with black scuff marks. I call LG and they say I will need to send it back into them to get the back cover replaced now since they screwed up. I sent it in Thursday and it has been in the "Repair in Process" stage for 2 whole days to replace a back cover when the logic board replacement took 1 day total for the "repair process". They are going to get a nice call tomorrow.
[Nexus 5X Q&A, Help & Troubleshooting] dinindourden:
If HDR+ gets ported to other phones then 1+ devices will be good alternatives. I can not trust a Nexus device again, and the pixel is overpriced.
[Nexus 5X Q&A, Help & Troubleshooting] sbi1:
I just don't understand, if Nougat is responsible for the bootloop, how come it's a hardware? Why didn't the "hardware" (the cpu or whatever chip is causing the issue) have issues with the older Android version?
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
Nougat is not responsible for the hardware bootloops.

Sent from my 1.5 year old 510k
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
Yay, my 5X from Jan or Feb 2016 just started boot looping overnight. I woke up around 1am to a Google logo, then it powered off. It only seems to loop if it's not plugged in.
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
But the manufacturing date? You can check it putting you IMEI here sndeep.info/en

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
Yeah I meant to say that's when I bought it. No idea when it was made.. I'll check later. I never saw anything that made me think it was isolated to early mfg dates though.
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Most of the failing 5X were produced in 2015. That doesn't mean 2016-2017 are safe. But it's nice to gather this info...since maybe in the latest batches they improved the build process who knows...

(I think I've read in Reddit about a guy who received a JAN2017 5X así replacement)

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] grabber5.0:
According to that site, manufacture date was October 2015, making it almost 19 months old. I need to re-read the threads.. not sure if I want to open a Google Protect claim and pay the deductible.
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Yeah just like mine OCT2015. (Bought in July 2016 ~ died last month)

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] InterrtuptoR:
I believe LG would brag about the improved process so i think they didnt do anything...

Im hoping that they did cause mine is from 2016 but i think that the only reason why there was more bootlooped phones from 2015 is because they are older and thats why they were in use for longer time. The 2016 and 2017 didnt have time to bootloop yet... :(
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
Well I just got a refurbished 5X from Amazon Warehouse Deals (I think I have 2 years warranty from Amazon). Could be also repaired by LG as the Box was sealed with 2 white labels.

Sadly is from the last week of November 2015.

But anyway...to prevent the harm that generates this bootloop do you think putting the phone in the fridge everytime I apply an OTA could be a good prevention?

I believe in the theory that the phone doesn't have thermal throttle when applying an OTA and that generates a lot of heat and damage to the already faulty LG motherboard. (Especially because most of the 5X started failing days after the huge OTA between Marshmallow and Nougat.

And mine failed days after a normal OTA between 7.1.1 to 7.1.2 or 7.1.2 beta to 7.1.2 beta).

But who knows....let's give it a shot...with or without incoming bootloop I prefer this to a Moto G5. Specially because of the camera.

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] AlienTeck:
HDR is now available in many devices but the low light camera is still one of the best. Although others also use some tricks like pixel binning to get similar effects. In like the Asus pixelmaster camera function the low light will take pictures in the dark where you can not even make things out using pixel binning and long exposure times. So a work around is possible. I found the nexus camera did not have such functions in it so the pictures come out useless. Although in the day time, most of them with good cameras take very similar pictures now.

---------- Post added at 05:09 AM ---------- Previous post was at 05:03 AM ----------

I saw a message about the first batch of CPU's having some control issues. It could be no thermal throttling which separates the soldier joints. And that this issue was fixed after that. So they added some thermal control?

I seen messages from people who bought this in july and such but the manu date was still 2015.. So I have not come across anything that says the later ones mostly dont seem to have this issues.

But about the heat and update etc.. It must happen fast because mine was not hot at the time and was only being charged. Had some notification about update and then went and died on me. So I am skeptical on the heat issue as well. Although a runaway CPU can get very hot very fast.. It must have happened in the 5 minutes with me connecting the charger and going to get coffee and coming back to check the messages..
[Nexus 5X Q&A, Help & Troubleshooting] thesebastian:
But I think the harm is done a few days before it happens. (or is just accumulated since the first day)

I remember that I had the phone in the pocket and when I unlock it and open WhatsApp and got stuck for 5-10 seconds and rebooted and this is how all started.

Sent from my Nexus 6P
[Nexus 5X Q&A, Help & Troubleshooting] el_mariachi_4:
When I first started noticing the reboot problem is when I would be driving to work, the phone would be in my pocket and I would pull it out to text my wife that I was at work and I would see the Google screen, but then it would be fine the rest of the day.

I guess that was just the beginning.

FYI, I am still getting nowhere with Groupon or Metro Business Systems (the seller behind Groupon) as far as warranty