[Google Pixel XL Guides, News, & Discussion] Mech8:
i contacted them only way i could get anyone is chat got this

Brian6:56 PM

Thanks for contacting Google Support. My name is Brian.

Brian6:56 PM

Hello Kevin! How are you doing today?

Kevin6:56 PM

very bad

Brian6:57 PM

I'm sorry to hear that.

Brian6:57 PM

Hope you'd feel better by the end of this chat with me.

Kevin6:58 PM

look on the 4th i called to make sure everything was ok on my order because of an error at checkout and i was assured twice that it was ok. even sent a email with a survey to complete after

Kevin6:58 PM

now when everyone else is getting tracking my order is canceld by u guys

Kevin6:58 PM

and i can only get on a waitlist and wait months

Kevin6:58 PM

when i was one of the first to preorder

Kevin6:58 PM

this is not fair at all

Kevin6:59 PM

i was promised everything was ok and processing

Kevin6:59 PM

no one contacted me after to check or tell me anything needed to be corrected

Kevin6:59 PM

and my bank say noone has even tried to make a charge

Brian7:00 PM

I understand it completely.

Brian7:00 PM

I've checked and see that you've ordered a Pixel XL phone.

Brian7:01 PM

I appreciate your interest in our new device. It’s a wonderful choice.

Kevin7:01 PM

also makes matters worse is i am a note 7 refugee and now i dont have a phone at all until i can get one.

Kevin7:01 PM

ty

Kevin7:01 PM

i thought so also

Brian7:02 PM

Let me check for the details right away and assist you better.

Brian7:02 PM

Please allow me 2-3 minutes while I check this for you.

Kevin7:02 PM

please help me this is a major problem

Kevin7:02 PM

kk tyvm

Brian7:03 PM

Thanks for your time and patience.

Brian7:03 PM

Could you let me know if you'd enough funds while placing the order?

Kevin7:04 PM

i did and still do thats why i called to make sure when i made the order

Kevin7:04 PM

and it errored out

Kevin7:05 PM

cuz it showed error on the order screen and didnt finish but i got the preorder email dream vr email etc

Brian7:05 PM

Thanks for the details.

Brian7:05 PM

I've checked and see that the order was cancelled due to insufficient funds on the card.

Brian7:06 PM

I request you to please check for placing another order.

Kevin7:06 PM

but there are more than enough funds

Kevin7:06 PM

and my bank is waiting on this charge

Brian7:06 PM

It would be appreciated if you could join the waitlist to get notifications on priority once it is made available.

Kevin7:06 PM

they informed me nothing ever came through

Brian7:07 PM

I'm sorry to hear that.

Kevin7:07 PM

i was promise that my order was ok

Kevin7:07 PM

i have more than enough funds in the account \

Kevin7:07 PM

i guarentee you this is a issue with that error

Brian7:08 PM

I understand it completely.

Brian7:08 PM

I've double checked and see that the order is cancelled due to insufficient funds.

Brian7:09 PM

I request you to please wait and place another order once you receive the device.

Kevin7:09 PM

why am i punished and forced to wait months for a phone that i waited forever just to be front in line to preorder just to get outed by a computer glich

Kevin7:09 PM

glitch

Kevin7:09 PM

really

Brian7:09 PM

I know how excited you might be to have the new phone handy.

Brian7:10 PM

It might be frustrated to get the order cancelled after a long wait.

Brian7:10 PM

I wish I could help yo if I had any option to do so.

Brian7:10 PM

Placing another order would be the only alternative for us in this case.

Brian7:11 PM

Your understanding is highly appreciated.