yashsingh1/xdaforums huggingface dataset:
[Verizon Note 7  Questions & Answers] elliwigy:
lol you have a Samsung engineer on your payroll with your attorney too!?
[Verizon Note 7  Questions & Answers] whoofit:
No, this is basic electronics. Something most of us probably already know. Do you disagree in some way?

oh, lol...
[Verizon Note 7  Questions & Answers] elliwigy:
i do actually.. not with your commentbut in the fact Samsung is making moves without even knowing what the exact cause is..

i bet some on the new update still have issues.. it is in no way a fix but an annoying move to force ppl to get angry and send their device in.. hopefully majority on here are rooyed andblock the updates entirely lol
[Verizon Note 7  Questions & Answers] whoofit:
They might continue to have issues. It just stands to reason that a half stick of dynamite is less destructive than a full one. So, with that in mind the Note7 at half charge would only be able to level half a city block versus a full city block. Think of the lives saved!! heh heh heh

I am tuned in closely to see how effective Package Disabler is in the UK test bed. That may end up being the best $0.99 I ever spent or the worst if my phone burns down the house......
[Verizon Note 7  Questions & Answers] Vic35:
Ok but I ordered a box from samsung Samsung and verizon keeps denying me in stores and i never received a box.. I have an i7plus and this thing sucks without a jailbreak... therefore I'm taking my chances till this imaginary box arrives
[Verizon Note 7  Questions & Answers] st3ph3nbr!tt:
Just got my box from ups today. Only one box, for one phone. But I have two phones BC I preordered then had to replace my replacement. So... I think I slipped through the cracks and get to keep one device! Woohoo! Guess I'll update this post later if I see a charge on my bill. However, they will be able to see that they only shipped me one box. So, not on me huh? :good:
[Verizon Note 7  Questions & Answers] elliwigy:
i got a new phone the same day they announced second recall.. a month or moreago... exchanged at a verizonstore.. they told me to keep the phone.. never recieved any box orany emails or anything since lol

im pretty sure i slipped through the cracks because it was barely news when i went in.. i think they failed to do something in the system for me lol regardless i dont think theyll charge ppl months down the road but thats just my opinion..

what if you tell them u waited months n never got any box?
[Verizon Note 7  Questions & Answers] ikarma:
I just got a second box. I only had one Note which I already sent off.

I had preordered the pixel and it was delayed until 18th so I canceled and reordered the 32gig. I assume that is the reason I got another box. Sure hope I don't get charged for not sending back second box.
[Verizon Note 7  Questions & Answers] WILL040400:
For sure it will be free

Since there has been a recall on the note 7 that means that Verizon cannot profit at all from the phone and any money that they have collected form selling note 7 phones must be refunded to the customer regardless if they ever see that phone again. I just got off the phone with a Verizon rep because i put a down payment of $345 on my note 7 and i didn't want to turn my phone in before i got my money back and she told me since i paid cash i will be getting a check in the mail soon regardless if i turn the phone in or not but that sooner or later Verizon will be disabling all note 7 phones on their network, probably after Dec 31 of this year. So we might as well just keep them, im sure if nothing has gone wrong after 4 months of using it that will be just as safe as any other phone.
[Verizon Note 7  Questions & Answers] elliwigy:
nice mini tablet if what that rep says is true lol
[Verizon Note 7  Questions & Answers] johnpjackson:
I'm still using my Note 7, and I didn't pay a dime for it. I'm still on Verizon's network, even, HAHAHAHA!!!! I'm getting my service from PagePlus, an MVNO that's literally just reselling connectivity on Verizon's network. And I'm paying them HALF of what Verizon was charging me!! That serves Verizon and Samsung right. Bastards.
[Verizon Note 7  Questions & Answers] pego99:
I would love to see proof that this actually worked.
[Verizon Note 7  Questions & Answers] johnpjackson:
What do you need for proof?
[Verizon Note 7  Questions & Answers] johnpjackson:
Just now.
[Verizon Note 7  Questions & Answers] pego99:
Thanks. Very cool. Bought a s8+ but still have the note 7 the grandkids use it for games via wifi. Was a great phone.
[Verizon Note 7  Questions & Answers] vincey2kr1:
I'm upgrade eligible again shows on my Verizon account, but I paid $300 for a 2 yr upgrade for it at Sams club I assume won't be refunded if I keep the note 7.
[Verizon Note 7  Questions & Answers] atbjr:
Just went to apply says I paid it off haha. Guess that's there way of saying time to get ride of this. Best phone I've ever had thou
[Verizon Note 7  Questions & Answers] SuBDivisions:
Verizon is not going to let you keep a device that puts them at liable risk for lawsuit.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
I'm telling you dude lol I'm on the phone with this guy right now.. He said corporate said I can keep the phone.

---------- Post added at 05:56 PM ---------- Previous post was at 05:55 PM ----------

He said Verizon isn't liable. They sell service not phones.. It's on Samsung now.. All I know is I'm getting refunded $180 and get to upgrade again and I get to keep the note 7. Got it for free basically.
[Verizon Note 7  Questions & Answers] s2kpdx:
When you go to upgrade your line (since we are all now upgrade eligible), they will automatically send you a box to return your Note 7 in (regardless if you do the upgrade online, in store, or over the phone). If they don't receive the note 7, you will be charged for it.

They have automatically made everyone upgrade eligible so that when we call/go in store/go online to get a new phone there are zero hassles. Then once you do that it will trigger the system to send you a return box for the note 7. Pretty cool that they made it so easy honestly.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
Just said that to the Verizon guy on the phone and he said that's false... He said what would they do? Charge you in full for a defective device?
[Verizon Note 7  Questions & Answers] s2kpdx:
Correct. They aren't just going to let you keep the phone for free. See below:
[Verizon Note 7  Questions & Answers] DeMi-GoD:
What website is that? I only paid $180 through Verizon for the phone and he said absolutely if I don't send the phone back they aren't going to charge me anything.. He said he has not heard anything like that and he'd know...
[Verizon Note 7  Questions & Answers] whoofit:
I doubt they will send you a box to return it. Note7's are igniting when powered off. The proverbial Hot Potato...

Bomb Squad? Maybe.
[Verizon Note 7  Questions & Answers] s2kpdx:
Verizonwireless.com
[Verizon Note 7  Questions & Answers] DeMi-GoD:
He said no one there knows anything about that. He said he just got an update and says nothing about that at all..

---------- Post added at 06:16 PM ---------- Previous post was at 06:14 PM ----------

"update I got today is that we are not asking for the note 7 to be shipped back". He said he doesn't know what's going on with you and that popping up but he assures me I wouldn't be charged for it if I upgrade and don't send it back.
[Verizon Note 7  Questions & Answers] st3ph3nbr!tt:
I figure Sammy is in charge of making sure these things don't end up in dumpsters catching fire. It's considered hazardous, so they will be responsible for appropriate disposal. Even though they are discontinued, they'll still want them turned in eventually. My guess.
[Verizon Note 7  Questions & Answers] whoofit:
You do not need to upgrade. It is voluntary. Here is Verizon's official response.

Effective 10/10/16 Verizon is suspending sales of the replacement Note 7, including exchanges from the recalled Note7, while Samsung works with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note7 smartphones. Any Verizon customer concerned about the safety of their replacement or recalled Note7 smartphone may take it back to the original point of purchase to exchange it for a different smartphone. Verizon online customers may also exchange their replacement or original Note7 smartphones at Verizon stores.

---------- Post added at 06:32 PM ---------- Previous post was at 06:22 PM ----------

Here is a chat transcript on the matter:

Chat Transcript

PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.

You : &redacted&. I just noticed my Note7 contract was erased and an upgrade is available. Is this correct?

Jessica : Hi! Are there questions you have about what to enter on this page?

Jessica : Welcome to Verizon Wireless Sales chat!

Jessica : Whom do I have the pleasure of chatting with today?

Jessica : I'll be happy to assist you with your Note 7 Stephen. Let me take a look at your account. One moment please.

Jessica : What line is your Note 7?

You : &redacted&

Jessica : Yes, that line is free for upgrade. What would you like to upgrade to Stephen?

You : That depends. Do yourequire that I send my Note7 back to you or do I get to keep it with no additional payments?

Jessica : Great question! You own the phone now so that is your decision to make. You can trade it or keep it.

You : How much would the trade-in be worth?

Jessica : Did you want to stay with Android or go to an iPhone?

You : Probably an Android.

Jessica : Your Note 7 is on full recall right now.

Jessica : Effective 10/10/16 Verizon is suspending sales of the replacement Note 7, including exchanges from the recalled Note7, while Samsung works with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note7 smartphones. Any Verizon customer concerned about the safety of their replacement or recalled Note7 smartphone may take it back to the original point of purchase to exchange it for a different smartphone. Verizon online customers may also exchange their replacement or original Note7 smartphones at Verizon stores.

You : So it is not mandatory but voluntary. Are there any plans to drop this phone from the network so it will no longer be able to be used on the Verizon network? Or will it still work until I decide if I want to do the voluntary exchange?

Jessica : We have dropped the Notes 7 for sale. We highly recommend that you exchange this phone in for a phone of your choice due to the Product Safety Commission

You : OK, Thank you.

You : But you also said it was mine to keep and I have no obligation to continue to pay for it because there is no longer an Edge contract for it. I will decide what to do. Thanky you.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
This guy basically told me the same thing... We won't get charged if we don't send them back.
[Verizon Note 7  Questions & Answers] whoofit:
Just some friendly advice. Always get it in writing. I learned this before dealing with Cellco's. I'm all set now because of the transcript I posted above. All I have to worry about is if they will kick the phone off the network.

Bursting into flames not withstanding...lol
[Verizon Note 7  Questions & Answers] DeMi-GoD:
Yeah man. I asked him if he'd note it in my account and he said it's basically already in there or something. Maybe I should do exactly what you did then I don't have to worry about them charging me anything. We basically got the note 7 for free...

---------- Post added at 06:53 PM ---------- Previous post was at 06:51 PM ----------

I can't find the live chat link.
[Verizon Note 7  Questions & Answers] vincey2kr1:
So can't I just go to Sams club and say I want my 2 year $350 upgrade money back and hand them an empty box and say it exploded so I threw it the pond lol and keep my note 7? My line shows I'm eligible for an upgrade now again !
[Verizon Note 7  Questions & Answers] Rootuser3.0:
Wow me too thanks OP
[Verizon Note 7  Questions & Answers] whoofit:
As things stand today.

You no longer owe for your Note7

If you do not upgrade it is yours for free.

If you upgrade they want the Note7 back.

If I upgrade they do not need it back...lol

Upgrades are VOLUNTARY.

Recall (term used loosely) is VOLUNTARY.

There is no talk of banning IMEI's from the network.

Sounds good. Think I will enjoy my free Note 7 until the Note8 is available.
[Verizon Note 7  Questions & Answers] st3ph3nbr!tt:
Doesn't make sense that is free to keep but you must return if you get a different phone... Feels like a double standard. I will cancel my pixel upgrade and get it directly from Google store. That way I get both. Thanks.
[Verizon Note 7  Questions & Answers] Mibuix0r:
I just spoke with someone at Verizon and they said I can keep it and just pay my service fees from now on so I dunno wtf is going on. I thought I had to give it back and was going to switch the the s7 edge but screw it FLAME ON!
[Verizon Note 7  Questions & Answers] mopar:
This is the best news I've heard all month
[Verizon Note 7  Questions & Answers] neyenlives:
Doesn't matter what the rep said. You'll be billed the cost for the Note 7 if you don't return it, watch and see. Your replacement device will come with a return packaging tied to the Note 7 in their system. You can ignore it and claim "a rep said". But you'll pay for it.

---------- Post added at 02:28 PM ---------- Previous post was at 02:27 PM ----------

Yes. They will. They've done it to me. They will bill your account 865 bucks.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
I'm so confused at this point.. Now this lady is saying if I upgrade to a diff device and don't send the note 7 back I will be charged full price for it wtf?
[Verizon Note 7  Questions & Answers] jjayzx:
They might as well unlock the bootloaders now and let us have our fun.
[Verizon Note 7  Questions & Answers] whoofit:
IF you upgrade they will expect the Note7 back some have said. I posted a written message from Verizon stating I do not need to. I will never find out because I will never upgrade. But I have Ammo now.

Pretty stoked with my position actually.

If you feel it is within Verizon's reach, legally, to cancel your contract and expect payment in full on demand, due to no fault of yours then you are mistaken.

IF the CPSC issues a MANDITORY recall then the game has changed....
[Verizon Note 7  Questions & Answers] st3ph3nbr!tt:
The person I spoke to said that at some point all note 7s will be expected to return. If you don't upgrade they expect you have found a different device. Be it old device or one purchased outside of Verizon, but ALL notes will be returned or charged on the account. On hold for like twenty minutes while they spoke with supervisors.

Probably gonna hold on to mine, box or not, until I get charged then argue and send it back. Lol.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
She said even if I don't upgrade if I don't turn the phone in I will continue to be billed monthly for it or they will send me a big bill for it. This other guy told me the total opposite. Who can I believe at this point?

---------- Post added at 07:49 PM ---------- Previous post was at 07:41 PM ----------

That's pretty much what this last lady told me. The guy I spoke to also spoke to his supervisors though and he seemed pretty knowledgeable. He's even keeping his note 7. I really hope he's right and these other people are wrong. I'm just not going to mention the note 7 when I call and use my upgrade whenever I choose to do so. I think it's ridiculous they would even consider charging you full price for a defective phone.

---------- Post added at 07:51 PM ---------- Previous post was at 07:49 PM ----------

I think everyone on Verizon that is planning on trying to keep it at least for a while should stay in contact with each other so we can share what we are experiencing... Anyone interested in joining a kik group if I make it?
[Verizon Note 7  Questions & Answers] whoofit:
IF the CSPC issues a mandatory recall then the game changes. Until then there is no longer an Edge contract. You were not billed in full for the device at checkout. They have no reason, by fault of your own, for cancelling your contract but they did.

They will get this phone back when I am good and ready. That may mean when they violate my account in good standing by banning me from the network, try to get paid in full or when the Note8 appears or some other means of strong arming me. They will have a fight this time.

I've wasted enough time on the Note7 debacle. My time is not free anymore. They cannot just lump a $900 charge on to your bill from no fault of your own or without your approval It's not how it works....
[Verizon Note 7  Questions & Answers] Rootuser3.0:
Hey i posted this on slickdeals and gave you credit thanks again
[Verizon Note 7  Questions & Answers] Mr. Toad:
I have an upgrade available now.
[Verizon Note 7  Questions & Answers] leyvatron:
It's too early to know what's going to happen. Verizon reps Make anything up without having concrete information. Wait a few days and we should get more news from Samsung. My only question is, what about these accessories i bought? Guess samsung has to refund me the money
[Verizon Note 7  Questions & Answers] neyenlives:
I'm willing to bet you the farm there is language in the l agreement that essentially says they can do anything they want whenever they want and you are free to not do business with them in turn.
[Verizon Note 7  Questions & Answers] ikarma:
Things are becoming a little more clear...

https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/?CMP=GVW-LNK-NOTE7FAQ
[Verizon Note 7  Questions & Answers] thvoicwethin:
A Verizon rep just confirmed everything we needed to know in regards to this situation.

If you continue to use the Note 7, you will be billed for it if you pay monthly

If you do the upgrade online, Verizon will send a "recovery package" to you to send the Note 7 back to them or whoever

The upgrade eligibility is true, my account has been discounted my monthly payments and I am eligible for an upgrade. It does not say that I owe anything on the phone.

If you go into the store without the phone and upgrade, they will ask for your Note 7 back.

It is UNCLEAR on whether the taxes and upgrade fee will be waived. I'm sure it will or I'll make sure it happens when I go in.

You CAN exchange for any phone of your choice.

There will be an edit with my transcript from the chat when it gets emailed to me.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
I got the note 7 through upgrade and the edge program. I had to pay upgrade charge, tax, and I put $100 down so my bill would only increase $11 a month. I wonder if they will make me go through all of that again? I can't have my bill increase or my dad will get pissed. We are on the same plan and he pays it.
[Verizon Note 7  Questions & Answers] whoofit:
No, actually. It is very clearly written and understood by common folk (like it has to be by law). Here is the contract. It says just what I said. They cannot just lump it all into your bill in one installment unless YOU default on payments. There is no odd clause giving them the right to break this contract unless you do. Read below.

http://s7.vzw.com/is/content/VerizonWireless/Footer/device-payment-t-c-312016pdf.pdf

All I want is to keep my Note7. I am happy to complete the terms of my contract by paying monthly. What you suggested is against the law.

Oh, and I'll bet the farm that my upgrade eligibility is still available when the Note 8 is released in Q1 of 2017 too...
[Verizon Note 7  Questions & Answers] DeMi-GoD:
I'm on the phone with like the 3rd Verizon rep asking about this. I won't downgrade to a s7e unless they include an SD card..
[Verizon Note 7  Questions & Answers] leyvatron:
Don't waste your time, they dont know anything yet. You are going to get a bag of mixed answers.

To those that have UDP, this is going to be a pain in the butt. They will try to kick you off because they love to claim how the computer doesn't allow them to add it. Don't accept the phone if they try to change your plan.
[Verizon Note 7  Questions & Answers] whoofit:
I see the Upgrade button as an E-Ticket to a Note 8 when released. Good luck with the SD card.
[Verizon Note 7  Questions & Answers] ACR_Manny:
I came here for answers and got more confused. Basically not one knows anything yet is what I understand.

I just paid my monthly bill and noticed I was credited $72 guessing that was the taxes. Still haven't seen the $25credit for the having to replace the note 7 with the supposed safe one and if they did refund for the phone they owe me more money too because I did the monthly plan thing for it. Oh well. This entire thing is a damn mess.
[Verizon Note 7  Questions & Answers] Gargamel198024:
The last of the three reps I was speaking with today, after speaking with a supervisor and three other reps, told me that if I go into the store, I will walk out with the Note 7 and whatever phone I choose, since they are not doing exchanges, they are just using the upgrade that was placed on the account. They do not know if they will be sending kits out to recover the recalled devices, and will be placing an indefinite return time on the Note 7 just in case that changes and anyone is charged for not returning a defective devices. HE DID ALSO STATE, that most likely we will be keeping the Note 7's due to the fact that once the device payments were reversed and the edge contracts voided, we are under no contractual obligation at that point to do anything with the device. BUT, like previously stated, if they change the policy and we are charged at any time, they will take the return at any time and wipe the charge.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
Here's my concern.. I also just got off the phone with a 3rd rep. He explained how much it'd cost me to get an iPhone 7 plus etc. He told me I would not be refunded the $180 I spent to upgrade to the note 7 until they recieved the device back. I could seriously use that money back now in order to put it towards a new device like the iPhone 7 plus.. I paid the tax on the note 7 but also put $100 down so my bill would only increase $11 a month for 24 months...
[Verizon Note 7  Questions & Answers] TechBSwift:
You do know the iPhone is on back order until 11.23 right?
[Verizon Note 7  Questions & Answers] DeMi-GoD:
Not the 256gb model. They have them available to ship right now.
[Verizon Note 7  Questions & Answers] neyenlives:
What exactly was the 180 you paid? Where did it go?
[Verizon Note 7  Questions & Answers] HutchOven:
I'll give you $200 for it :good:
[Verizon Note 7  Questions & Answers] whoofit:
Just got a text message from Verizon. They are still considering the "recall" voluntary. I'll use my best poker face and hold, thanks.

They do suggest that if you would like to participate you should do it online instead of the stores.

Fwd: Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons.* We strongly recommend that you power down and exchange your Note7 for another device of your choice.* You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq.* Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device.
[Verizon Note 7  Questions & Answers] DeMi-GoD:
$80 tax and $100 down payment to keep my monthly payments low.

---------- Post added at 01:34 AM ---------- Previous post was at 01:34 AM ----------

This Verizon rep I just got off the phone with said the $180 would be refunded as soon as I place an order for a new phone..

---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------

And he's not sure about if they'd charge you full retail price for the note 7 if you don't return it. He's gathering more info and calling me back tmrw.. Btw I've called the actual Verizon customer support number everytime, never a store.
[Verizon Note 7  Questions & Answers] jjayzx:
They don't want you staying with the phone. Things are just "voluntary" right now from the carriers but when cpsc kicks in, game over. They canceled the contracts and "refunded" but once it's mandatory to return they will ask for you to return or pay in full upfront if lucky.