yashsingh1/xdaforums huggingface dataset:
[Verizon Note 7  Questions & Answers] leyvatron:
Trust me, I can tell when a rep is not very knowledgeable and has absolutely no clue what is going on.

So, the Note 7 is slowly being pushed to darkness. I would recommend all Note 7 owners to exchange for a new phone because this phone will have no resale value and no software updates. You can keep it for wifi, but then that becomes an expensive 5.7" phablet.

“Samsung, together with carriers, is working to communicate the U.S. Department of Transportation’s new order to ban all Galaxy Note7 devices in carry-on and checked baggage on flights. We have encouraged airlines to issue similar communications directly to their passengers. Any Galaxy Note7 owner should visit their carrier and retail store to participate in the U.S. Note7 Refund and Exchange Program now. We realize this is an inconvenience but your safety has to remain our top priority.”
[Verizon Note 7  Questions & Answers] elliwigy:
trust me, i work in quality for a cellular company so all i do day in and day out is listen to, watch, and evaluate customer service calls..

i am not saying your rep was an idiot, just saying ive heard associates sound like they know what theyre talking about (confidence) without actually utilizing any tools or factual information lol

of course theyre trying to get them off the streets by any means necessary, that much we all know for sure. we also know there will be no support or updates and im sure they will try to nag ppl or restrict ppl to the point they return it.. but u must understand they are not going to get all of them back by any means
[Verizon Note 7  Questions & Answers] leyvatron:
oh, I agree. Some reps put on their salesman persona and claim how Samsung is the best company in the world and know nothing about Samsung products. This rep seemed very honest and knew what he was talking about. We talked about phones, and when a rep knows about the pixel, Verizon UDP, nougat, root, etc... he is considered a rep who enjoys phones and technology, which makes him curious on what is going to happen with his Note 7 (he turned his in also).

Samsung will TRY to get all phones off the street, and it's a given they won't. I am just saying, the best outcome is to exchange your Note because it will not be worth anything in a few weeks. The media has exaggerated this and the population is in fear holding a Note 7 to their ear.
[Verizon Note 7  Questions & Answers] elliwigy:
yea, he sounds like a lot of experts on xda who have their own take on the recall and whats going to hapoen lol

hell, i dont think vzw or samsung knows exactly how itll all play out
[Verizon Note 7  Questions & Answers] leyvatron:
No point talking to you, a pessimist will always be a pessimist. I'm trying to give some good advice. There is no reason to own a note 7 at this moment. It's a beautiful phone but not worth owning at the moment. More phones will be available in the future.
[Verizon Note 7  Questions & Answers] elliwigy:
i no longer own one lol i traded mine in aweek ago n my note 7 was lost/stolen

---------- Post added at 05:37 AM ---------- Previous post was at 05:34 AM ----------

to add im not being pessimistic.. in fact the opposite n saying its not going to b as bad as ppl say it is for those who r choosing to keep it from a financial perspective..
[Verizon Note 7  Questions & Answers] leyvatron:
Cool story, bro.
[Verizon Note 7  Questions & Answers] 1911 fiend:
My only real alternative is the Pixel...? The pixel sucks! No SD support? Not waterproof.... No bargain coming from the note 7. Not happy
[Verizon Note 7  Questions & Answers] registrationblows:
If vz or Samsung could guarantee we're allowed to upgrade again in August at a discounted rate it would make this a whole lot easier. As it stands I don't want to be forced to switch to a ****ty phone that I'm stuck with for 2 years
[Verizon Note 7  Questions & Answers] mopar:
Just noticed in the Verizon frequently asked questions in regards to the Note 7 recall they seem to acknowledge they can't force us to return the phone
[Verizon Note 7  Questions & Answers] whoofit:
I saw that too. It reads like the reality. Except, for me, a strong encouragement would be to freeze my Upgrade no matter the phone I chose to replace it with until the Note 8 equivalent is released.

Something I am on my path to anyways.

Here's the reality.

iPhone 7 Plus available? Nope

V20 available? Nope.

Pixel XL available? Nope.

Trust in Samsung's existing newer products that are available? Nope

Massive discounts available on Note 5's? Nope

I'll hold. I am a selfish one. A bitter clinger by all accounts.... Keep the security updates and third party support. I never bought those to begin with.

Oh, and as if ANY person who paid $1000 is actually sane to begin with, I am not alone. There are over 700,000 owners refusing to return their Note 7's.
[Verizon Note 7  Questions & Answers] mopar:
My biggest problem is there's no other phone that even comes close to the features of the Note 7 short of going to an outdated device that still doesn't completely match the features. I will be hanging on to mine I'm guessing until the Note 8 comes out more someone gets off their butt and releases a groundbreaking device.
[Verizon Note 7  Questions & Answers] Mibuix0r:
heh well i thought i was going to keep it but it just overheats and lags too much so i got a s7 edge on the way :( I never used my note's s pen on any of the notes i just liked the bigger size but it sucks i won't be able to get the note 8. If I can't root the S7 edge I will just return it and go back to my note 4 :(
[Verizon Note 7  Questions & Answers] howard8546:
anybody else being told by verizon its a free phone. that's what i was told today when i went in to talk to them. they said when i do decide to upgrade i would have to return the phone to samsung
[Verizon Note 7  Questions & Answers] mopar:
See and that's fine for me I just want a decent phone to come out to replace it not going to take a step backwards.
[Verizon Note 7  Questions & Answers] xsisbest:
I just went in to return mine and was told I have to do it online and that the phone was already credited. So I says, "I can just throw it away then?" lol.. He said I wouldn't recommend that.. Even though I was kidding.

I'm currently trying to reactivate my sprint note 3 and go back to sprint. I'm praying we don't have issues returning this nightmare that is the note 7. My wife and I both have the note 7 so our odds are increased for certain when it comes to a bad apple and imo compared to my note 3, this note 7 is not worth the risk and I'm fine with going back. My Note 3 is running a note 5 rom that works awesome and I'm honestly only going to miss the camera when it comes to functions. And as you said, there is no comparable device out there that I want to go to and I for sure am not going to be strong armed into purchasing a device I did not want in the first place. So... So long Verizon. Maybe I'll be back but you've made this exchange such a difficulty and you've shown you truly don't care about my family and our safety one bit so I'm happy to take my business elsewhere... Good riddance for now.
[Verizon Note 7  Questions & Answers] mopar:
FYI all the carriers are being the same way it's a hot potato and nobody wants it no pun intended.
[Verizon Note 7  Questions & Answers] kevinb9119:
Ehm, as Mopar said... I don't think any carriers are actually taking the phone back,and they shouldn't. This is sammys fault, not Verizons. They all just got done replacing the phone and now its starting over.. lol
[Verizon Note 7  Questions & Answers] Vic35:
I'm keeping it till further notice.. I upgraded in store at a main Verizon store but they refused to take it and said a box will come.. till today no box..

Worst come to worst I'm keeping for $100 via tax

And an iPhone 7plus since the note 7 is nowhere to be found in my account
[Verizon Note 7  Questions & Answers] Reptile313:
Slowed down

I loved my note 7, UNTIL, I've been noticing a lag is everything, so I did some digging around and I found that Samsung pushed for our processors to run slower so that the phone wont overheat or over work it to explode, I've been looking for a work around.
[Verizon Note 7  Questions & Answers] waco2hot33:
I was told thee exact same thing ....they are not taking any note 7 s in the store you can upgrade to another device and Samsung will send you a fire proof box to send the phone back because parcel carrier will not take them without it...
[Verizon Note 7  Questions & Answers] chrisnosleep:
Do you have any links to this information?
[Verizon Note 7  Questions & Answers] ogrekane313:
i called when i noticed my note 7 was paid in full when 2 days earlier still showed what i owed. they said basicly that since they will no longer able to sell the phone. that tbey wiped out what i owe for it. and refund what i paid to my card. and can upgrade to another phone since thwy cant legally sell the note anymore. so i asked to either way return it or not its paid for and mine. he replied we strongly urge you to return it for your safety. i said so i dont have to he said no its up to you. and i said i just want to be clear if i dec9de to keep this im not going to get a surprise chare on my bill down the road. he said no but we stfongly recomend you return it .

the verbage strongly recommend to me is the key. this is what each rep says what they have to say since they cant force you to return it. my note while charging stays cool even if it gets black listed it will be a cool underwater camera. [emoji4]
[Verizon Note 7  Questions & Answers] serusaert:
i'm keeping mine too. i use open vpn and remote desktop to a windows 10 workstation and it's truly functional with the s-pen and a pair of reading glasses. i have been really hoping there was a way to keep the thing and vioila!

btw, i was also told by verizon that i can continue to use the phone. it falls under the basic smart phone monthly service charge now - roughly twenty bucks a month.

i hope that someone posts an easier way to root for those that have the replacements because i don't think we can count on any more updates and keeping this phone up to date will require flashing. i also hope that someone will bring us CM...
[Verizon Note 7  Questions & Answers] jellyhead:
I would guess that development for this phone will be pretty much dead so there won't be any updates.

When I check my account, I'm still being charged an equipment charge so I don't know why some are saying they removed the charges. Why are they doing this for some but not others?
[Verizon Note 7  Questions & Answers] pencil316:
All my payments payments are there too. They also are charging me $40 dollars for line access not $20...
[Verizon Note 7  Questions & Answers] taz1458:
Mine is the exact same way.
[Verizon Note 7  Questions & Answers] whoofit:
Could be they will charge you for this month and then refund them in 1-2 billing cycles like they said. Or, could be they will continue to charge monthly while in your possession like they said.

What is news to me is that you guys' line access charges have increased from $20 to $40....correct? This seems to be a reversal of "The New Verizon Plan" and back to the 2 year service contract, if true. Curious how they intend to 'splain that one...lol

Do you all still have the promotional 2gb for that line?
[Verizon Note 7  Questions & Answers] pencil316:
Yes, I still have the 2g bonus. I also still have all new plan features. Also that is correct line access went from $20 to $40 like I had a contract with a discount phone which I did not have.
[Verizon Note 7  Questions & Answers] serusaert:
btw, regarding the credit on our accounts, i was told mine is supposed to post on the 20th. i think it may have to do with the monthly billing cycle timing.

re 20 vs 40 for the monthly charge, that's interesting. i was told 20 but i think that varies depending on your plan. i will make sure they get it right for my account :)
[Verizon Note 7  Questions & Answers] leyvatron:
I received an email from my Uni stating not to charge the Note 7 on campus.

"Announcement: Critical Safety Recall of Samsung Galaxy Note7

Samsung has announced Galaxy Note7 devices can overheat and pose a safety risk. Samsung asks that consumers with a Galaxy Note7 power it down and contact the carrier. The campus community should not charge the Galaxy Note7 devices on university outlets.

Please read the recall notice, Samsung Expands Recall to All Galaxy Note7 Devices, and take appropriate action."
[Verizon Note 7  Questions & Answers] bayniner:
I was told by verizon that we have until December to return the note 7 that after that they would be blacklisted, not sure if true or not
[Verizon Note 7  Questions & Answers] hornkt:
Before anything like that happens there will be an official announcement. That announcement will explain what recourse Verizon customers will have and should include at least a 60 day deadline. Your speaking of a utility you can't just shut people off.

Also keep in mind there hasn't been any reported explosions in the week since all this crap started...... Really makes one wonder just WTF is going on. But miracles happen every day. We may have just witnessed a great one, that can text and everything.:cyclops:
[Verizon Note 7  Questions & Answers] bayniner:
I agree i think its so odd how all the reported explosions started around the same time and suddenly stopped. This whole thing had been a mess
[Verizon Note 7  Questions & Answers] trav11887:
Still rocking with mine. It's my favorite phone. Hands down.
[Verizon Note 7  Questions & Answers] mopar:
Keeping mine
[Verizon Note 7  Questions & Answers] elliwigy:
Probably because no one cares now since Samsung/govt recalled it for good
[Verizon Note 7  Questions & Answers] hornkt:
Just a thought here. This is a voluntary recall....

This is a voluntary recall. That would mean that you as an owner of the Note 7, would expect that it will continue to be supported with updates and if broke, a replacement of equal value. You know nobody has covered our rights as a consumer. I don't know if it has been as simple as what we've been informed so far.

Does a recall obsolve Samsung the responsibilities of support?
[Verizon Note 7  Questions & Answers] whoofit:
Check your state law on this. They do exist. In my state the remedy for a defective device is of MY choosing. The choices are repair, replacement or refund. MY choice. If they fail to meet MY choice then they owe me 6 times the original sales price.

Now, I didn't vote for the people that implemented this law but several of us here are just waiting for that blacklist to happen. Bring it on...

Oh, and the voluntary recall just means that a Federal judge did not impose this recall on Samsung. But, only a Federal ruling can negate state law. Because I don't live in the USofSamsung or USofVerizon.
[Verizon Note 7  Questions & Answers] elliwigy:
Lol like you were preaching before, you need to return the device.. no one cares about the "law" and sure as all hell Samsung isnt paying anyone 6 times anything haha.

They are offering a replacement or refund and cannot repair a phone they dont know what is wrong with it and that they have stopped manufacturing so its YOUR choice to choose an available option.
[Verizon Note 7  Questions & Answers] whoofit:
I was preaching before that I need to return the device? You got a funny way of placing words in the mouths of others. Or maybe it is your inability to form complete sentences? Again, like I replied to you before, PROVE IT! But you won't....

And, sorry, I don't tend to take legal advice from some anonymous guy or gal on the internet. I tend to speak with attorneys.

YOU can choose to throw your rights away freely and that's fine by me but I will tend to stand and fight like a man for mine.
[Verizon Note 7  Questions & Answers] ACR_Manny:
So much speculation on what's going to happen with the note 7 if you keep it. We'll I said forget the note 7. Sitting here waiting for my lg v20 to arrive today. Ready to return this note 7 and put this entire phone behind me. Plus they still owe me the taxes I paid on this note 7 plus another $25 from Samsung. See you or some of you over on the LG V20 forum. I know there's quite a few previous note 7 owners over there.
[Verizon Note 7  Questions & Answers] elliwigy:
I was referring to the other thread you were arguing with everyone about how we cant keep a "free" note 7 and need to return it or be charged..

And as you stated, i dont take feedback from some random troll on the internet who "claims" hes in contact with his attorneys over the matter because ive seen many trolls say the same thing on these forums and it not be true 1000 times over.
[Verizon Note 7  Questions & Answers] whoofit:
Proof?.....(crickets)

correction: Yes you are correct. I did say that. I still stand behind that. It think that was in response to your scheme of saying it was lost so your non existent insurance would pay for it, Correct? Or was it in response to your scheme that Verizon will place special exception to you because you supposedly have a $600 per month bill with them for "years n years' but you don't have minutes to waste on watching a Youtube video?

I know what you mean about trolls....
[Verizon Note 7  Questions & Answers] elliwigy:
That is the proof lol.. you posted it multiple times..

You attacked my credibility to form a sentence so I responded appropriately lol.

I hope you have a good attorney to beat Samsung out for your 6x payout lol.
[Verizon Note 7  Questions & Answers] Datblkbro:
:good: see u there bro...
[Verizon Note 7  Questions & Answers] whoofit:
Just want to reply here to you and apologize. I failed to read your post correctly. You were correct. To save space here I will just let you know that I posted a retraction one page back.

I also posted that I never, ever, would intend to rip Samsung or Verizon off. They had better not tread on me either.
[Verizon Note 7  Questions & Answers] elliwigy:
I'll be happy when this whole fiasco is over with lol.
[Verizon Note 7  Questions & Answers] devoidx:
the deal breaker is unless you are switching to iphone 7, anyother phone you use your upgrade with, you have lost the annual upgrade priviledges that came with Note 7
[Verizon Note 7  Questions & Answers] whoofit:
Even iPhones no longer qualify for annual upgrades. Look here: https://www.verizonwireless.com/support/upgrade-program-legal/
[Verizon Note 7  Questions & Answers] devoidx:
Iphone 7 still is but not iphone 6
[Verizon Note 7  Questions & Answers] whoofit:
You must have purchased the iPhone before Sept 8th and you must have purchased a Galaxy or Note7 before Sept 9th to qualify per the link I just posted. That link is embedded in the device payment agreement. I encourage you guys to read this stuff.

Also in that link it says they can rescind the upgrade agreement at any time. That link is from Verizon's legal department and is found in the legal portion of their website.. Not trying to be a downer here. I'm just trying to be accurate.

If you don't believe me then go through the upgrade process on their website right up to the point where they ask you for your credit card. The agreement is there.

Verbally I was told that the iPhones (including the 6's), the V20 and the newer Galaxies qualified for the annual upgrade. That's when I dug this all up. Just be warned.

Per tis agreement we had better love our choice for the next 2 years because you cannot get out of it. Again: https://www.verizonwireless.com/support/upgrade-program-legal/
[Verizon Note 7  Questions & Answers] mysmartone:
I purchased an iPhone 7 plus last week and it qualified for the annual upgrade . I just double checked the device status & it's showing eligible for upgrade in 12 months after paying off 50%.
[Verizon Note 7  Questions & Answers] whoofit:
I hope you understand what I'm trying to say. No matter what your My Verizon says the agreement is what will dictate their action.

If you go to the iPhone page it states that you will get an annual upgrade subject to the terms and conditions. You click on the terms and conditions and you will go to the link I posted above. That link is embedded in your device payment contract as well.

I do hope you will not get a rude awakening at the 12 month mark (really, you qualify after 30 days and 50% payoff) and all goes well for you. But the agreement will not save you if it doesn't.
[Verizon Note 7  Questions & Answers] mysmartone:
I've been doing upgrades every 6 months for the past 4 years & Verizon has never prevented me from doing so, so I have no reason to question them now.
[Verizon Note 7  Questions & Answers] devoidx:
You're reading that incorrectly...the september 8th applies to iphone 6 only (Iphone 7 wasn't even released until Sept 16) and september 9th applies to galaxt s7 edge. They wrote it poorly but basically if there is a date in the same line as the phone model number, the date applies to only those models....as you can see there are no dates written on the same line of iphone 7 or Note 7 (which is why Note 7 is written on a completely different line to try to seperate it from the date attached to s7 edge). You can verify that by trying to buy an iphone 7 and you will clearly see you're given an option of annually upgrading the phone.
[Verizon Note 7  Questions & Answers] spleenandcigars:
Well, i've decided to keep my N930V. Went to Verizon, got a Google Pixel XL and they let me keep the n7.

My bigger problems are:

1 - burning (low percentage of defective units so far)

2 - remote deactivation (that's unlikely)

The only thing that really annoys me is that i can't root the phone yet and install xposed.

Yesterday i was gaming for 6 hours and checking the temperature and it didn't rise past 36.7ºC. There's ways of changing the IMEI (even if it's a crime) so it's not my biggest concern either.

Tried to argue with samsung to do the replacement, but the it was a gift from a person in US (i'm in Brazil, btw) therefore i do not have the box or buying note and they don't seem to be willing to make a deal for me.
[Verizon Note 7  Questions & Answers] jjayzx:
I got the pixel xl also and then they sent me the fireproof box to ship note 7 back. Then there's everyone that says my phone doesn't get hot, well the issue is spontaneous so it doesn't matter.
[Verizon Note 7  Questions & Answers] Vic35:
Where would you find this in the my verizon app
[Verizon Note 7  Questions & Answers] elliwigy:
it does matter.. you cannot deny factual data which says theres a very low chance anything will happen lol

if anything the data is in favor of those who want to keep their phones..

but of course if youre one of those "my phone can explode" persons then by all means, power it down if not already and harass Sammy for a box so you can go out of your way to send it in. To get the "dynamite" as someone referenced off your hands lol hell, ship it to me, ill use it...
[Verizon Note 7  Questions & Answers] mysmartone:
I don't think you can see it on the My Verizon app, you have to go to the Verizon Wireless page online. Then go to your devices, and it will be there.
[Verizon Note 7  Questions & Answers] spleenandcigars:
They didn't sent me the fireproof box, the carrier won't accept the phone as it might burn their entire transportation and they won't accept me going into a store nearby and exchanging cause it's not a store that does exchange, but merely sells itens... What a luck, right?
[Verizon Note 7  Questions & Answers] mysmartone:
I exchanged mine over 2 weeks ago, and they just sent me the box today to return the Note 7.
[Verizon Note 7  Questions & Answers] elliwigy:
i exchanged mine in store soon as it was announced second time and its been more towards a month and no box lol
[Verizon Note 7  Questions & Answers] mysmartone:
I exchanged mine over the phone with a customer service rep so maybe that's the difference.
[Verizon Note 7  Questions & Answers] droidiac13:
I got my box two days before my Pixel showed up. Lol
[Verizon Note 7  Questions & Answers] ikarma:
My box is coming in today, directly from Verizon. Has anyone confirmed that we will be charged if we keep it? I will really hate to see this phone go.