[Note 7 Questions & Answers] androidcentralsucks:
Yes sir.. A lot of is has to be with the local fan types that want to keep the name and brand safe. However there is nothing they can say to refute what is going on with these phones. I have seen the videos with the kids jumping in front of cars lol.. and let's say that 10% of the cases are fraud. That still doesn't negate what is going on elsewhere including here in the US. Originally the numbers were from other countries but a good percentage were here. And Sammy was unable to dispute the individuals claims. HAD that not been the case you can bet that they would have put out a campaign to protect their names. It's unfortunate but that is what happens when you rush a device out to customers and completely ignore quality control.

As far as why I stuck it out? This is why... I wanted to give this device a fair chance. Knowing that devices have imminent failures when they are on initial launch was something I was okay with. I was okay with it after the first, the second, and even the third. After hearing they were going to press quality control on all of the new devices - I was sure they would get it resolved. After all they make some of the best TV's on the planet, and I have own(ed) 12 of them. After receiving the 3rd device I was out of the time frame for TMO to return the device. But again, I was hopeful that the 4th would be fixed. When I received the 4th device - I did my normal hard reset, I then worked with the phone on the base apps for a day. I then installed FB and Twitter, and put my work / personal emails on the phone - all the time dealing with the LAG, dealing with the damn notification sound that loops and won't shut off, and other quirks like the limited battery. A couple days later TMO customers here in Florida were finally able to receive the 404 meg update! I should have known the 404 went hand and hand with the error found on the net. Because while it sped things up a bit, it caused more harm than good IMO. The battery was even worse and I still only had my email and the couple of apps... I was STILL hopeful that things would resolve themselves or another update would come out.

I have wanted to like this phone. (Since it seems the S7 Edge seemed to be flawless) But coming from a world where the phone just works, was snappy, the email you could delete as fast as you could swipe, the messenger just worked, didn't have lag, basically just set the bar high - I wasn't ready for a phone full of failures. The only thing I can say about the phone that is good? Are the SPen and the screen. (After turning the saturation off). Since I wanted to use this to display photos, I was blown away by the resolution. The issue? It takes too long to bring up photos OR I have to live with opening up the gallery app several times because it crashes loading photos of any size. From 120k to full high res images.

TMO has taken the stance not to replace phones here in Florida. They are pushing to go to Sammy. Samsung wants people to send a phone in but doesn't want to give a loaner and WONT give a time frame in which you can get your phone back. This isn't a compensation issue though I paid for my phone in full. This is a principle issue.