[Google Pixel XL Guides, News, & Discussion] asaqwert:
Actually the policy is mandated by the CRTC in the Wireless Code that they adopted in June of 2013. Every carrier is required to:

1. Give you 15 days to return a new device, in near new or new condition, without penalty. If you use this option, you keep your service agreement, and you pick another device (doesn't say if you are allowed to go on to a month-to-month, but I imagine if you did, you'd lose any bonuses or credits you got for signing a contract). There is no penalty and you don't have to pay out the device balance with this option.

2. Give you 30 minutes talk time/50 text messages/50 Mb of data to return your near new or new condition device AND cancel your service agreement completely. There is no penalty and you don't have to pay out the device balance with this option.

If you exceed the limitations in option 2, you can still use option 1. If you exceed the 15 day limitation on option 1, you can not use option 2 (even if you are under the 30 mins/50 txt/50 mb, after 15 days, you can't cancel your service agreement or return your device.

*** BUT ***

The Wireless Code also says that if you SELF-IDENTIFY as a person with a disability (i.e. you DO NOT need to be medically evaluated or diagnosed with a disability, and there are no stipulations on what the disability must be or how you must be affected by the disability in order to qualify - you simply need to self-identify as disabled. Sort of like how some people suggest that a person can self-identify themselves as a man, woman, both, neither, a turnip, an Apache attack helicopter, or anything else they so choose, on any given day..... LOL

So yea, with any carrier in Canada, self-identify as disabled and you double those limits, and you basically get a month to decide if you want to keep your phone or switch it for something else. Pretty cool. Probably one of the only things the CRTC has done very well with the Wireless Code... sadly they haven't limited or stopped the monopoly and collusion of Robelus from perpetuating...*sigh*

---------- Post added at 11:17 AM ---------- Previous post was at 11:13 AM ----------

Oh, and you should actually be able to self-identify as a cat with the federal government now..... lol

Personally I think I'm going to self-identify as a disabled aboriginal woman. Free college tuition, non-meritorious gender-parity based hiring, and great parking, here I come!!

---------- Post added at 11:23 AM ---------- Previous post was at 11:17 AM ----------

I would bet a good sum of money you won't be one of the people who get one of the 100 of the 128 GB Pixel XL 's that are supposed to be coming in shortly. Your original order on Oct 22 won't have any impact on the priority of your order, so it would simply be based on the fact you ordered on Oct 31.

The only possible advantage you might have is the use of the Wireless Ambassador website, though I personally imagine that would end up being a disadvantage rather than an advantage; I can't imagine that Telus would give priority to retired Telus employees over customers who are paying for a plan at a higher rate, and who aren't getting the $300 hardware discount that the WA's get.

Are you actually a retired Telus employee though? I'm curious if there's another way to gain eligibility for the WA program - maybe I'm being presumptuous, but you just didn't strike me as someone who's old enough to have been retired from Telus after having worked there for over 20 years?