[Verizon Note 7  Questions & Answers] Matttrix:
I want to clarify as a manager one time in a retail store I understand the stock issue and this brought me to why I went through the process I did and having documented and signed off from the correct people and dotted "I's" and crossed "T's". I knew exactly what I was getting into or so what should have happened. The other reason i'm making this a separate thread is to address how these issue the VERY poor communication that occurs between people and even with the correct chain of commands refusals and issues still arise and how this arises outside this recall. So without further ado ..

We are now without Cell Phones .. After going through the last couple days double and triple checking through chains and people and corporate offices. Verizon Screwed us over really bad yesterday which was the final nail being their customer.

We drove OVER a "HOUR" with "documented record and permission" from a district manager at Verizon corporate office to exchange our recalled our Samsung Note 7's. We were going to one of his stores, we get there they take our nail and we wait 45 minutes, after the wait they tell us they will NOT be able to exchange out Recalled phones cause they were not bought in that store. However according to the stores district manager (with documented proof) they were to suppose to allow it however the corporate store would not and refused to follow orders. I was pissed for driving OVER after calling BACK to corporate office and no way to get a hold of the district manager as he was in conferences, they had no way to enforce the letter I had but they would contact someone to further deal with it and it could take a few days. I at that point had, had enough with the issues we've had with Verizon and then to get screwed like this it was time to end my time with them. I told her, i'm closing all 6 lines and you can play games with other people. I then hung up.

We drove over a hour back and to our local store whom my friend is the store manager and he made calls as did the Samsung reps and I talked to some big big wigs, they wanted us to go back to that other store and meet with the district manager (would have been today), to exchange the note 7's and discuss what took place and how they can handle the situation, as things were badly mishandled. I explained I have a life and things and cant just jump and drive here and there at will especially when OTHERS screw up. I told them thank you for making a late attempt but if someone like myself who knows the system had this much of a issue I can only imagine how others who don't and that kinda service doesn't need rewarded. I made it clear the attitude between the employees and companies and HORRIBLE lack of communication was beyond unacceptable for me and my family to remain customers.

They were very apologetic but to me you need to be proactive about issues and not reactive and this situation was a very simple one and could have no only kept customers but also could have given them a atleast a great review on how they handed it. Instead they are losing 6 lines and how badly their communication/orders are.

few questions answered.

1. my area out in nowhere land isn't slated to get replacements note 7's till 9/29

2. the district manager of our store has notified locals we have permission (with documentation to go one of HIS another stores for replacements)

3. I also noticed they were selling Note 7s yesterday to anyone while there were a TON of people there for replacements and they had limited stock. Samsung Reps said (as t-mobile and at&t are doing they are suppose to be for exchanges first)

4. Ive been researching on who we will move to, ive been with at&t before and where we live has limited coverage with carriers, so thats the BIG factor. I am aware basically all carriers have issues with things and someone with at&t will go to verizon and someone with tmo will go to at&t so... its all a moving game. its what suites us best.