[OnePlus X General] BruintjeDeBart:
Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”. ;)

(Thread will be posted on XDA, Op forums and Reddit.)

My OnePlus X

About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.

I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.

But no...

First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.

The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.

It took me a day to figure out what to do.

I tried to change the file system of my partitions. It removed the errors but gave new ones.

Like Error 7.

OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.

Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.

In the next day I was confident enough to try and flash twrp.

It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.

The best thing comes now.

I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.

The heat

Let’s talk a bit more in depth about the heat.

It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.

The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.

Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).

There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.

Alot of people convinced me to contact OnePlus customer support.

OnePlus Repair center failed!

The customer support created a ticket for me and I was preparing my device for shipping.

UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.

I got a message: my phone was arrived in my country, I picked it up.

I was so excited :) no more heat! But I was really wrong about that. The heat was back!

I was so dissapointed. I checked the shipping papers and I saw this:

OnePlus B2C Hotline

Repair text from repair center

Legacy data deleted

Functional test conducted

Settings set

Software update conducted

They just changed something in the software part! It is a hardware problem, changing OS won't help at all!

At this point I don’t know anymore.

OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.

I lost my trust in OnePlus.

Remeber what is one the OnePlus boxes ?

“Created together with our fans”

Then serve your fans, fix their problems!