yashsingh1/xdaforums huggingface dataset:
[Verizon Note 7  Questions & Answers] Angus66:
I stopped at 2 different Verizon stores on my way into work AND called my store where my phone was purchased.

All 3 said:

No we don't have any replacement Note 7s to do an exchange & we have no idea when we will be receiving them.

The female manager at the store where I bought my N7 from sounded really annoyed when I spoke with her on the phone - like I was bothering her. Worst attitude I've yet seen from any Verizon rep.

If Verizon doesn't have any available tomorrow for exchange they will have one unhappy customer...
[Verizon Note 7  Questions & Answers] berdo:
In the past they would just take the new ones, I would assume this would still be the correct process. When I brought my note 7 in for the loaner I didn't have anything but the phone and they didn't care though.
[Verizon Note 7  Questions & Answers] Dodge DeBoulet:
Wow, really sorry to hear that. I had called a couple of times last week asking about the availability of replacements, and indicated at the time that I couldn't do an exchange at a corp store because it was an hour's drive away. Two separate CSRs told me that shipping the replacement would not be a problem, and return shipping arrangements for the recall would be provided. When I had to tell the CSR this morning that phones were actually available for sale through their website, she quickly requested and received authorization to process my exchange. She couldn't complete the order right then, though, because she needed a supervisor to override the shipping address (it's being shipped to the same location as the original, but that isn't my home address of record).

She promised to call me back with the order information within the next 15-20 minutes, but 2 hours later I still hadn't received a call. When I checked my account on-line, I could see that an order for an Onyx Black N7 had been placed but it was still "processing." I called back and spoke with another CSR, indicating that I hadn't received the promised callback and was just making sure the order was completed. He was able to get the shipping address issue resolved and the order finally placed. I had to pay tax on the replacement phone, but was told that the tax on the original phone would be refunded as soon as it was returned.

I just checked my order status a few minutes ago and the phone has been picked up by FedEx and is en route. Looking forward to having this ordeal behind me ...
[Verizon Note 7  Questions & Answers] teegunn:
Well the lady at Verizon customer service actually just called me back and she was able to get my order set up after all. So my new N7 should ship out today and be here tomorrow or Thursday. I was not able to get them to give me any kind of account credit ($25) as promised by Samsung, but she said I could do that at a later time. I also asker her if my payment for my first N7 would apply to the new one and did not get a straight answer. Looking at the contract they emailed me it seems that I am starting over on a new contract. I also do not know if I am able to get the $25 line fee taken off like I did before - another question I will have to call in to have answered. But for now at least I know I am getting a new N7 enroute to my house and will be able to do the swap then send my current N7 back once I migrate everything over.
[Verizon Note 7  Questions & Answers] calebspronk:
Just got my replacement over lunch. If anyone in the Twin Cities needs a replacement, the West Saint Paul, MN corporate store has them in stock. Regretfully, wasn't able to con my way into getting 2 chargers though :p (keeping the old one... they just took the new one and put that in the old box with the recalled phone), o well.
[Verizon Note 7  Questions & Answers] jackdforme:
Green battery indicator?

I'm waiting for the many NYC stores... UPS and Fedex are in an hour or so, so we shall see.
[Verizon Note 7  Questions & Answers] calebspronk:
Yup! I installed the OS update on my way back to work (figured I should do that first, before I've got like 100 installed apps that would need "to be optimized"), and it's all green battery icon (both the icon in notification bar as well as the battery icon on the always on screen).

Also, maybe worth mentioning that I did a straight up swap, so I had no dealings with having to return a loaner or make any payments/refund any payments to my account.... the main reason I wanted to wait was to do a straight up swap. It was a 5 minute ordeal (just had to remember to take the 256GB SD card out of the old phone... TAKE NOTE, they just use the SIM in the replacement device, so if you're using an SD card, it's up to you to remember to take it out of the recalled/loaner device). Also, if you've got 2-factor turned on, don't wipe the old phone until you're fully logged into your Google account on the new phone.

Pretty happy with how painless it was. Nothing was said about the $25 credit, but frankly I don't care that much, just happy to put this all behind me.
[Verizon Note 7  Questions & Answers] up8000:
They are all over the Chicagoland area. My store is out of them already. But, 3 other stores somewhat close have all 3 colors, one said they have about 30 of each color. None will reserve, all first come first serve basis.
[Verizon Note 7  Questions & Answers] droidnew:
Yeah here in South GA I just walked in to the local Verizon store and bought a note 7. No questions asked. Just showed me all three colors and sold one to me. Said they only had about 10 units though. Not sure about that but.......
[Verizon Note 7  Questions & Answers] Matttrix:
No offense to new users but us existing users should have priority over new users... No if ands or butts. They shouldn't be selling new units till current users have exchanged phones plain and simple.
[Verizon Note 7  Questions & Answers] redsman55:
Hey, do you mind saying which one?
[Verizon Note 7  Questions & Answers] chillsen:
Fair Oaks mall Verizon. Someone there has helped me greatly and I've been hounding her but she helped me secure a black one for me. so happy and thankful for her!
[Verizon Note 7  Questions & Answers] redsman55:
Thanks, that's the one closest to me. Do you know how many they got in? I don't have time until tomorrow to get over there.

On a side note, I think it is absolutely crazy that Verizon is allowing people to buy the phone before folks get a chance to exchange their old one. Not an unlimited time, of course. Perhaps a week or so would be fair.
[Verizon Note 7  Questions & Answers] bjtcars:
Couldn't agree more!
[Verizon Note 7  Questions & Answers] mefloump:
I pre-ordered mine and I also do not have a corporate store near me. So I called Verizon and the csr just told me that they cannot ship me a replacement until they get the proper packaging need to return the recalled phone, which is why they want you to go into a store. This is the stupidest thing I have ever dealt with!!
[Verizon Note 7  Questions & Answers] jenlovestattoos:
I agree with Matttrix

Hi I totally agree with you Matttrix. I bought my Note 7 on 8/20/16-the second day it was out. I think that anyone who already has one should get first priority and it's my understanding, at least per Verizon customer service, that that is the case. I believe if you don't have one to exchange then you will need to wait but I'm not 100% sure because, like everything else, I've been given different answers. I was concerned because I saw that there would be limited availability and that the new Note 7's will be first come first service. That irks me quite a bit. My husband pre-ordered his through Best Buy and guess what...they have his name on a list and when they come in he will have one waiting for him and he has 8 days to go and pick it up! He doesn't have to try and get off work early crossing his fingers that he gets one. Now, my Verizon store did say they would have "plenty" and not to worry, but that may not be the case if they are giving them to people who didn't already have one. BTW I did the update today (my battery indicator is still white as I knew it would be) and now when I plug in the charger it gives me a warning to turn off my phone. I'm eager to get the new one tomorrow and be done with this whole thing. While I am not really afraid of my phone catching fire I also do not enjoy watching it constantly or having the thought in the back of my mind that it could happen.
[Verizon Note 7  Questions & Answers] droidnew:
I actually agree with you, replacements should be given out first . In my defense, I bought a Note 7 on day one at Best Buy. I paid cash for it and paid full price for it...... I took it back for a full refund the day after Samsung recalled it. At the time I didn't get on any kind of exchange waiting list or get a loaner of any kind (no one even knew you could do any of that when i took mine back) . I just figured I'd buy another one when they came out again. I don't think it's right that someone with a recalled Note 7 may miss out on a replacement because I got one. I don't feel "as bad" though because I actually had one, and returned it really early in the recall process. I sort of went in to see what would happen fully expecting to be told that the stock was for replacement purposes only. Then I'd of been upset because I would have been considered a new customer because I didn't have a recalled unit in hand and wasn't on a list to get a replacement.

In the store today though there was a person behind me with a note 7 who got an email today asking them to bring it in to trade for a new one. There's no way everyone that gets an email will be able to swap them if they are going to just sell them first come first serve...........
[Verizon Note 7  Questions & Answers] Rippley05:
Exchanging mine at Verizon in Roanoke VA now. They let me change colors, but said I need to bring my original accessories back in order to get the new box and accessories
[Verizon Note 7  Questions & Answers] billinaz:
I ordered another Note 7 as an upgrade to one of my other lines. I already have the tracking number.

I will return the Note 7 I have now to a corporate store when I transfer all my data and put a Skinomi protector on it.
[Verizon Note 7  Questions & Answers] piaa_nissan:
Got my loaner S7 swapped back to a Note 7 just a little bit ago. Hillsboro Oregon Tanasbourne Store. Had a whole drawer full of them.
[Verizon Note 7  Questions & Answers] Buddyfunlove:
I am at Verizon waiting for the next rep to do my exchange. Rochester, NY
[Verizon Note 7  Questions & Answers] MistahQ:
Went to Verizon here in Columbus ga today and received my note 7 replacement
[Verizon Note 7  Questions & Answers] MatroxD:
Went into my local store(one of them) and was able to replace/exchange.. I was able to keep all my accessories including my pen.. It might have been the salesperson was a note owner also.. Very easy process and I exchanged for another color(i went with the blue)..

I did hear someone come in asking if they could buy one, and the salesperson told them "sorry, but these are specially for exchanges only".. So I respect them for that..

SE Michigan.. And full on green on mine also..
[Verizon Note 7  Questions & Answers] accordingtoome:
I'm such a dork. Called the wrong Verizon that had them in stock and went to my store who did not have any yet.... uggggghh egg on my face. Till tomorrow
[Verizon Note 7  Questions & Answers] Angus66:
Well look at the bright side - at least you have some new N7s in your vicinity.

I've called 7 Verizon stores in my local area and not a single one has any (at least that's what they claim) nor do they know when any are due in... :( :( :(
[Verizon Note 7  Questions & Answers] Unicorn512:
I pre-ordered over the phone but called my local VZN store today and was told they had received some. Sooo... went to the store, waited an hour only to find out they didn't have my color in stock. I don't care about color but that didn't matter. It had to an exact exchange.

Went home and called VZN 800 number. They are shipping my replacement directly to me and will be here Fri.

I should have called the 800 number first! Sigh....
[Verizon Note 7  Questions & Answers] berdo:
I was able to finally get my note replaced today but it was still somewhat of a pain because the store was very busy. A lot of people getting their phones replaced. Amazingly, and unsurprisingly, even while I was there some employees still didn't know they had any in stock. I overheard an employee tell a lady they didn't have any even though she was the third person there that I saw getting her phone replaced. There has to be a better way to do customer service.

At least this hassle is over for now.
[Verizon Note 7  Questions & Answers] guthrien:
Yea, got mine too (MI), but it was a nightmare. Both times I've been in there I had fellow Note 7 bro's returning phones and now picking up phones. I guess they did sell a couple of these space heaters. Now, let me get back to enjoying it again, sheesh.
[Verizon Note 7  Questions & Answers] cam1pbell:
I went to Verizon. Ict Kansas . Exchanged no problem. And I bought my phone from Samsung. Com
[Verizon Note 7  Questions & Answers] horicus:
Replacement

I was able to walk into Verizon and get a replacement today, they had very low stock
[Verizon Note 7  Questions & Answers] accordingtoome:
Well after the initial Airfreight it usually takes a day or 2 by truck.
[Verizon Note 7  Questions & Answers] Harleydroid:
Got new replacement today. This question is sorta off topic but has anyone else had a problem activating Wi-Fi calling? I cleared data in app and rebooted. I'm on Verizon.

Edit

It was package disable.

Everything good now.
[Verizon Note 7  Questions & Answers] droidiac13:
Purchased mine from Costco and tried to exchange at Verizon. No luck even after I was told by customer service I could.
[Verizon Note 7  Questions & Answers] Schnabe:
Picked up my replacement at the Kirkwood, MO Verizon store today. They had the Black and Blue models in stock.. Super easy. Had an S7E as a loaner. Returned no questions asked.
[Verizon Note 7  Questions & Answers] Gilley:
I didnt get a replacement, I had one returned the first one before the recall because of horrible battery, maybe getting 3 hours of SOT, and I walked into verizon today and picked up another one so hoping this one isnt the lemon that the other one was. I got a blue one and they said it was the only one they had in stock of this color at that store.
[Verizon Note 7  Questions & Answers] cam1pbell:
That sucks I didn't tell them where I bought the phone.
[Verizon Note 7  Questions & Answers] situman:
Yup got mine in the nyc area. 1st store only had black so I left but I think she just didnt want to bother looking. 2 other stores are incompetent and didnt bother checking and said they are not authorized yet to do replacements. Of course all 3 gave me dirty looks. The 4th by grand central was nice and had the blue.

Check the verizon website and choose store availability. It will tell you which store has stock. The employees might tell u otherwise cuz they too lazy and incompetent to look.
[Verizon Note 7  Questions & Answers] ANTHONY81L:
Ordered mine today on the phone with Verizon, I was able to have them overnight it free of charge. Will be here tomorrow (wed)
[Verizon Note 7  Questions & Answers] le0.br4zuc4:
Same thing happened to me. And the Costco in my area doesn't have the phones yet, only Friday
[Verizon Note 7  Questions & Answers] neyenlives:
Fwiw I was told by the corporate vzw store here that they were not allowed to exchange these if the initial device was purchased somewhere else.. Like best buy or Costco.... That you have to go through the retailer you purchased through initially.
[Verizon Note 7  Questions & Answers] jackdforme:
Grand central here. Worked out about thirty minutes. I'm so glad I have black now.
[Verizon Note 7  Questions & Answers] buddhafool:
I got my replacement today at the Verizon store in exchange for my loaner S7 Edge. (I pulled a little corporate muscle to get it early through our business account). Then my brother and I went to Best Buy and exchanged his OG Note 7 on his personal account. His Note 7 was way heating up earlier in the day so we turned it off. It cooled off then suddenly hot again while it was still off! We had to talk them into it (leveraging our safety concern) and it was the first one that store processed. Best Buy said they have had stock for weeks but just no method of replacing them in the system.

Both stores said the replacements for the general public start tomorrow.
[Verizon Note 7  Questions & Answers] Harleydroid:
That's funny. I thought they should let us original Note 7 owners get ours replaced 1st but the store I was at today was letting people purchase the new ones. I was like hey man you told me on the phone it was 1st come 1st serve then you sell it to who ever. Messed up man.
[Verizon Note 7  Questions & Answers] makavelisk:
I just picked my replacement up in Kennesaw Ga yesterday. They had a ton of black but only a few coral and silver. I picked up the last coral at 530. The guy who helped me told me there were getting new shipments in every few days. Hopefully eveeone else will start seeing them pop up! Good luck!
[Verizon Note 7  Questions & Answers] shawnten:
got mine yesterday. line was crazy long
[Verizon Note 7  Questions & Answers] icemike557:
Do you just bring in the phone or do you need to bring the box and accessories too? Also, do you get a new box and accessories with the new one?
[Verizon Note 7  Questions & Answers] NickSaul:
I got mine last night. I just brought the phone and box with no accessories. I got a new phone and a new box full of accessories. The guy I got was really laid back, I probably could have taken the s-pen too, but I forgot to.

Side note: after I performed a factory reset at the store, the associate put the old phone back into it's box while it was still resetting, so it's probably still on while I write this, hours later. I wouldn't be surprised if a few phones blow up at Verizon stores.
[Verizon Note 7  Questions & Answers] guthrien:
It's brand new, the whole deal. I'd suspect 'yes' on the first part, but who knows? There's no system here, it's store by store. It's still nuts and chaotic, but at least we're getting them finally.
[Verizon Note 7  Questions & Answers] the_devastator:
I went into my local corporate store and exchanged my loaner HTC 10 in about 30 minutes. Guy that helped me was super laid back and just switched the phones and even let me get the blue one this time.

He did say that they weren't selling any to new customers, the stock that they had was for replacements only.

Besides a couple of uninformed Verizon Reps, this was a pretty smooth process.
[Verizon Note 7  Questions & Answers] buddhafool:
The Verizon store was really strict and wanted everything. They threaten to charge me $30 for the box! At Best Buy the Verizon rep was the same but he let a regular Best Buy employee finish up the exchange. That guy gave me all my old accessories back with a smile saying they are only really responsible for sending back the bare phone.
[Verizon Note 7  Questions & Answers] calebspronk:
I know at the Verizon Corporate Store I went to in West Saint Paul, MN, they said they needed to return the recalled phone in a box, with all accessories. I didn't bring any of that in (on purpose to see if I could get an extra set of cables), so they just used the new box and the new accessories (which bummed me out). Was able to only leave with the new phone (which, being as I was in the store for just 5 mins, wasn't the worst trade off)... but looks like other Verizon stores let people keep the accessories of the new phone, so YMMV it sounds like.

One weird artifact of that, though, is now I only have the old box, with the old IMEI #, so that might be a weird sticking point if I try to sell this phone later (I have yet to sell any of my old phones yet, so it doesn't bother me too much).
[Verizon Note 7  Questions & Answers] mhill1986:
IMO, it is ridiculous for them to demand the box for a safety recall. You had no reason to keep the box because you didn't plan for your phone to be recalled--same with accessories, actually. I had my accessories and box, so I just turned them in, but for them to demand them... outrageous.
[Verizon Note 7  Questions & Answers] xHoLyx:
My local store has them but only in Black which is fine because I have Black and I like Black.

I've been waiting 40 mins and still have a person in front of me in the line.

Let's see if they will exchange with just the phone and the box.
[Verizon Note 7  Questions & Answers] Jrgom:
i have called 10 stores this morning, here in southern california. not a single store has stock left, and ive been told by 2 of those stores they never recieved the replacements.. this is a freaking joke
[Verizon Note 7  Questions & Answers] ikarma:
Just be glad you didn't buy from Costco.
[Verizon Note 7  Questions & Answers] mcdanielvzw:
I got mine today from the Gainesville store by the mall.

What's dumb is the store mgr was telling people "we might run out of stock but you are welcome to wait in line" rather than asking people what they wanted as they come in and put that color aside, so when they ran out (of all or a color) they could tell people as they come in rather than p***ing off people by making them wait an hour to hear "sorry we don't have any more."
[Verizon Note 7  Questions & Answers] bjtcars:
They still don't have them at the corporate store in the Boston Burbs I got the loaner with. They said they got a few yesterday(even though I called and they said they didn't have any) and sold out. They took my name this time and said they would call me maybe tomorrow. I also asked if they were only doing exchanges and they said yes.
[Verizon Note 7  Questions & Answers] HadesNZeus:
I totally agree with you. But more power to the new users who were able to to buy it before the current user. I am waiting for my replacement too. From what I read, the new phone for new customer shouldn't be avail until Oct. 21st. I blame it on the store trying to make quick bucks with new account and they don't care about the current customers.
[Verizon Note 7  Questions & Answers] xHoLyx:
Waited an hour just to waste time.

Guy front of me switched to last Note.

They did have Blue & Silver.

Drove 20 mins to another store and waiting again.

Seriously, Fxxx Verizon ;)
[Verizon Note 7  Questions & Answers] travisclements:
Purchased my Blue Coral N7 as a new buyer (not replacing an exploding version) yesterday (9/20) from the Verizon website. It gave me the option to two-day ship or get it in my local store within 2 hours. I selected in-store pickup and got a text 90 minutes later saying it was ready.

Drove to my local central FL corporate store, showed them my ID, and was handed a wrapped bag ready to go. They seemed like it was no big deal at all. I was surprised stock was available to new buyers, when so many need replacements. Good luck to everyone seeking replacement devices.

Now, if I could only find a decent case for which this fragile mortgage payment will survive....
[Verizon Note 7  Questions & Answers] JinxtPhoto:
My local corporate store wouldn't swap mine on my lunch break because I didn't bring the original charger in with me. Told me I had to go home and get it if I wanted to exchange it for a new one because Samsung's rep told them the serialized original charger has to be returned as well in order to get them off the street as it's part of the issue with the battery.

First I've heard of that...

I hate Verizon so much.
[Verizon Note 7  Questions & Answers] xHoLyx:
When I went into 2nd store, the employee didn't even take a look inside the box and I got to keep the charger + cable.

Happy about that :)