yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Guides, News, & Discussion] ian1:
You realize that all that will do is take away money they could be spending on RnD, keeping our phones updates, etc. Plus that class action law suit if successful is gonna spread money over a ton of people so don't expect a big payday. Plus it's only iPhone users that sue their company for every little thing. Why stoop to their level?
[T-Mobile Note 7  Guides, News, & Discussion] angeland:
True. The lawyers will see more money than the people. The few times I was included in a class action lawsuit payout was less than $25. Also it's not like Samsung is doing nothing about the note. They are even offering $25 not to mention the original gifts they offered and you can keep even if you change phones.
[T-Mobile Note 7  Guides, News, & Discussion] ian1:
Yeah they reacted very fast with an immediate plan. I see no reason they should be punished. The stock market has punished them enough anyways. Maybe a good buying opportunity...
[T-Mobile Note 7  Guides, News, & Discussion] thegameksk:
I got the phone part fixed and they are sending me the edge 7 loaner for now. How did you guys get refunded for accessories? I bought a screen protector when I bought the note. The store told me to call T-mobile and T-mobile is telling me I get it from the store.
[T-Mobile Note 7  Guides, News, & Discussion] Intub8:
Call them from the store and then let them finger point lol.
[T-Mobile Note 7  Guides, News, & Discussion] chipworkz:
So I wonder what the real total number is up to now? I know the 1 in 42,000 isn't accurate anymore for sure.

http://www.androidcentral.com/galaxy-note-7-explodes-new-york-injures-6-year-old-boy
[T-Mobile Note 7  Guides, News, & Discussion] dems86:
Whoa, getting aoaner S7 Edge was crazy painless...called the number posted earlier in thread that was copied form the Newsroom, told the lady what I wanted, she was like you make life easy for me, 5 minutes later a Silver will be heading my way tomorrow...they got their loaner phone shibby in order it appears
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Wow that's crazy... I'm gonna take mine in tmrw... this sucks

---------- Post added at 01:50 AM ---------- Previous post was at 01:36 AM ----------

Just called and they sending me a loaner.... sucks the ran out of s7 edge.... I'm just getting the s7

---------- Post added at 02:04 AM ---------- Previous post was at 01:50 AM ----------

Wow just read an article about a s7 edge catching fire may 30th

http://www.sammobile.com/2016/09/11/samsung-sued-over-exploding-galaxy-s7-edge/
[T-Mobile Note 7  Guides, News, & Discussion] suzook:
Samsung is f'd. Another one burned up in NYC. 6yr old boy in hospital with burns. Not only did they f up the design of the note with a stupid edge display, but now this burning up fiasco, and them not requiring all notes be returned immediately. Samsung may never recover. Idiots.
[T-Mobile Note 7  Guides, News, & Discussion] guaneet:
There is a recall, all note HAVE to be return in the US. Plus people are not doing as advised and still holding in to their note. Samsung can easily turn the case around to child endangerment.
[T-Mobile Note 7  Guides, News, & Discussion] suzook:
Samsung should be sending out prepaid labels to everyone for return....they are letting the carrier's handle it, which they are f'n up.
[T-Mobile Note 7  Guides, News, & Discussion] pete4k:
Child was treated and released according to article I read, so couldn't be anything really serious. Once the phones went on sale Samsung really can't do anything, besides what it already did, recalling and urging people to return the phone for loaner. As far as class action lawsuit is concerned, the only people who'll benefit are blood sucking lawyers. I don't worry about Samsung, I don't own their stock and they'll recover in few months. Good coming out of it: better quality control and my wishful hope for removable batteries in the future. Bad: now that government is involved higher prices across, maybe few more completely useless regulations and longer delay in receiving replacement phone, hopefully by Christmas :) , but I wouldn't hold my breath. BTW rumor about Samsung remotely bricking all recalled Note 7 after Sept. 30 seem to be false, but watch out for Gov requiring that capability in near future, if it's not already in place? I agree it was idiotic to let this happen in the first place, knowing how highly reactive lithium is, but after that, they pretty much did what they had to do.
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
You can thank biased Consumer Reports for throwing a tantrum like a spoiled toddler for the government getting involved. Salmdung had the recall under control until Consumer Reports got all bent out of shape.

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] pete4k:
I don't read CR, so I take your word on that. But after reading this headline on CNN:

"The U.S. Consumer Product Safety Commission and Samsung are urging owners of the Galaxy Note 7 smartphones to stop using the devices while they work to formalize how a recall will work."

Only one questions comes to mind: WTF? Pardon my ignorance but which part of Samsung announcement week ago : return for full refund, get another phone, or get loaner for now, if needed, exchange for another N7 when available, needs to be formalized? Thank God I have my Note 3 as a back up and can watch this horror movie from a distance, without being affected at all.
[T-Mobile Note 7  Guides, News, & Discussion] signals:
So true. The CPSC isn't making this better at all. 'The nine most terrifying words in the English language are "I'm from the government, and I'm here to help."' - Ronald Reagan.

I bought the phone the day before the recall, and I ordered my replacement Note 7 the day of the CPSC announcement. My timing sucks. I've still got my Note 7 and am still using it.

I've never been a fan of TouchWiz, and had a Nexus phone, and a GPE phone for the last couple of iterations. I got my wife an S7 Active at the same time I got the Note, and I really don't like the S7. (Although that may just be inexperience... I can't find the setting for anything in that maze of a settings screen.) I don't think I want another Samsung phone as a permanent replacement, since the Note 7 is really the only Samsung phone that I think I'd really like. (And, amazingly for a Nexus-fan, I do like it.)

So, now what do I do? I've got $900 into a phone that's more likely to explode than any of its competition. I'm not a big fan of anything else on the market right now, and am concerned that if I return the phone, it will be months before the CPSC finishes their investigation and I can get a new one. If ever. I'd hate to trade on an S7 or something, then be told 3 months later that there won't be a Note 7 replacement and I'm stuck having paid for an S7 that I don't want.

So far, I've never plugged in the charger, and have only Qi charged it. Don't know if that will help or not, but every explosion I've heard of had been plugged in to the charger. I charge on a glass table, and am thinking about just putting a fire extinguisher under the table and keeping the phone. That's probably stupid... But, I'm not sure what else do do, since all of my other options right now might result in me being permanently tied to a $500+ phone that I don't like. Although, keeping it might have me permanently tied to a phone that will burn my house down.

This sucks.

Edit: Just realized I'm in the T-mo forum. LOL. Just did a search for CPSC and found this thread. Guess everything I wrote applies regardless of carrier, though.
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
Stopped by my local store again today to talk to the manager who is 1 of only 2 people I will deal with at that or any store. He has a Note 7 and is still using it. He said they will have replacements within a week but are telling people 2 weeks max just to be on the safe side. He also said that of all the "explosions" of Note 7 phones including the supposed T-Mobile ones, the charger was suspect and that they were not the charger that came with the phone and in the case of the Jeep, it was being charged in a hot car with a car charger and there are no official car chargers for the Note 7 and one should never use a car charger contuosly as it will cause the battery to swell.

He also said that website to check if your phone is or isn't safe is worthless. He entered his imei 3 times and got a different result each time. I used the imei off the S7 edge I jumped from and it told it was an affected phone.

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] signals:
I just got off the phone with Samsung. While I doubt the person in the call center really knew what was going on, she insisted that replacements would be here in 7-10 days, even after I brought up the "pending CPSC investigation" clause on Samsung's web site. I wasn't sure we were really communicating all that well, since she definitely spoke English as a second language, but she said something about the replacement phones being a new "upgraded" model, and not refurbished. Maybe this is part of satisfying the CPSC? Either way, the corporate line (and the call center script) still says 7-10 days, so I'm crossing my fingers. If there's no news (or replacements) by 9/30, I'll probably return the phone and get my money back.
[T-Mobile Note 7  Guides, News, & Discussion] i killed tupac:
the problem is there is no official US recall yet.
[T-Mobile Note 7  Guides, News, & Discussion] NXLTrauma25:
I love that as a lawyer I get called blood sucking for processing an immensely complex case with thousands of labor hours to pour into discovery and litigation by the same people who will come crying begging me to make the bad guy that smashed into their car pay.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Lol you will still get late updates, or no updates. Lawsuit or not.
[T-Mobile Note 7  Guides, News, & Discussion] ian1:
Look at what other companies do when there phones are unprofitable. They abandon them as fast as possible...
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I mean it only makes sense. Support isn't free. So they become black holes. Regardless of all that though IF there is a reason to have a lawsuit then by all means its the American way. I certainly wouldn't not sue because I think it will affect device support.

Updates are no better or worse than when they were sued by Apple.
[T-Mobile Note 7  Guides, News, & Discussion] jeepgirl:
i had to take my note 7 back because saturday i woke up smelling like something was burning and when i took to the store they told me to wait for the email, i called tmobile today and they told me to take to store as it was not safe for me to have in my home...i am now back to the note 5..oh well guess i'll wait for the new and improved note 7
[T-Mobile Note 7  Guides, News, & Discussion] pete4k:
people come crying begging you? My apology sir, you have to be somebody special when people beg you to do your job, nobody is begging me to do my job, if I don't do it, they find somebody else. My apology again, nothing personal, but now I'm getting way off topic, sorry.
[T-Mobile Note 7  Guides, News, & Discussion] ian1:
I think your agreeing with me for the most part?

In regards to Apple suing that doesn't affect any individual phone. It's cost is spread all over all divisions of Samsung. However, the recall expense on the Note 7 and possible lawsuits expense are all calculated into the profitability of that phone and looked at through different metrics like profit margin, etc. These metrics are exactly what businesses look at when deciding whether to support a product any longer so i do think a lawsuit over the note 7 could affect the support.

---------- Post added at 03:46 AM ---------- Previous post was at 03:43 AM ----------

This is why I'm voting Libertarian and encourage everyone else to.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
As far as life threatening recalls go they weren't meeting the minimum requirement based on the regulations pertaining to life threatening recalls. I guess.
[T-Mobile Note 7  Guides, News, & Discussion] bishmaster5000:
Funny you should mention that. Mine was working flawlessly, had it since the day before the US release, never got warm, never stuttered, charged quick and the battery lasted a long time. I had only Qi charged it until yesterday I topped it off in the car using the USB-C. Well it was really warm when I unplugged it and it stayed warm. I tried rebooting, I turned it off for an hour, but as soon as I started it back up it would get warm again. Now the phone drains itself quickly and if I try to use it while it's charging on it's Qi cradle it gets really warm again. I went from 36+ hours use to less than 12.... So now I'm back on my Note 4 until my replacement arrives. I don't mind using it at home and during leisure time, but I don't need this thing suddenly overheating in the middle of class or at work. Yesterday in each class I made a mental note of where was the safest area to throw the phone should it start to catch fire, the paranoia is real. So it's living on concrete under a metal bowl for now, lol.
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
NYC and NJ MTA now are saying all Note 7's must be off before entering and trains, buses, or subways as they are a "fire hazard"

http://newyork.cbslocal.com/2016/09/13/nj-transit-samsung-fire-hazard/
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
You know I was wondering that as well. I was interested in how many of the cases the following would apply:

1. Charging on a Wired connection

2. Not charging

3. Charging wirelessly

4. If this was a result of poor software control of the shutoff mechanism for charging. (This one because they sure seem to be getting the new note 7's out in record time 3 week for a turn around on 2.5 million recalled devices)
[T-Mobile Note 7  Guides, News, & Discussion] dirtymindedx:
Still using my phone. Not returning until I have a new note 7 in hand. We should not do something because CPSC says so. Do it because you have a true concern. Oh well onto another day of use and charging. Love my phone!
[T-Mobile Note 7  Guides, News, & Discussion] Root-Maniac:
+1 I make decisions for myself. Not let the government etc. Make decisions for me...

Yes the start to another day of using my device and charging.

If the b!tech blows. Oh well. All responsibility falls on ME for MY decision.
[T-Mobile Note 7  Guides, News, & Discussion] dirtymindedx:
If it blows hey I will be replacing it anyways so really not a loss!
[T-Mobile Note 7  Guides, News, & Discussion] Root-Maniac:
Absolutely! Lol [emoji6] [emoji6]
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
You guys make it sound like the government is coming into your house to take your phones. You are more than welcome to not even return it. The statement simply removes all liability from Samsung and any agencies that could also be at fault for allowing products on the market that could possibly cause harm and makes sure that people that aren't informed are informed and have a clear path towards return.

Some people have more to lose than just the phone and don't want to risk it because there are higher priorities than the Next Big Thing.

But keep thinking you are above the government, while you pay that income tax, register your car, keep a valid drivers ID, insurance, and etc.

You buncha rebels you.
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
Nah.. They don't even need to move. They just use some program to access what they want... you know on the down low.
[T-Mobile Note 7  Guides, News, & Discussion] dirtymindedx:
Replacements on the way. Called T-mobile today. Until they can give me an in hand note 7 I am not replacing the phone. I am a t-mobile business customer for 12 years. They are going to send me a note 7 device for me to take my time to transfer my info then i can return old phone. After i secure wipe old device.
[T-Mobile Note 7  Guides, News, & Discussion] drum747:
I got a loaner and a free Gear VR
[T-Mobile Note 7  Guides, News, & Discussion] suzook:
Everyone should opt for a refund. In 2 months these things will be selling for less than $400
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Nah
[T-Mobile Note 7  Guides, News, & Discussion] blah_blah_blah_blah:
What do you guys think about the law suits against samsung when people were told to power down the device almost 3 week?
[T-Mobile Note 7  Guides, News, & Discussion] Intub8:
I am only familiar with the one lawsuit so far about the man in Florida who suffered a burn on the leg. Take into account he was injured a week before the official recall and prior to the advisory to power off your device.
[T-Mobile Note 7  Guides, News, & Discussion] blah_blah_blah_blah:
You are correct i think that's the only one so far. I have visited other sites this past weeks since the recall and notice people saying they hope the phone explodes so they can sue samsung. It's understandable if the incident happened before the recall but I don't know about after the recall. Anything after the recall shouldn't have to be samsung fault. People got warned multiple times from Samsung them selfs and also by the carriers.
[T-Mobile Note 7  Guides, News, & Discussion] Intub8:
yea I agree with you there. Once the recall was made official it was on the news , people received an email with the account they signed up with. The only thing that should have been done is text message to every note 7 registered on carrier networks with a read receipt saying "Hey we told you to turn off your phone and exchange it but since you didn't listen don't try and sue us"
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
I know tmobile is not open yet... but anyone planning on going to tmobile today to see if the replacements in stock.....

Keep us updated please
[T-Mobile Note 7  Guides, News, & Discussion] StaticMoot:
I plan to this afternoon after work. I'm certain my success is going to be limited, but it's an early day so I figure it can't hurt to check. I'll post an update when I find out.
[T-Mobile Note 7  Guides, News, & Discussion] Intub8:
East coast stores open in 45 minutes. I am going to start calling around 2pm. After they get their delivery and hope note 7's are in the shipment.
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
They are hard quoting the 21st. was in a store yesteraday.
[T-Mobile Note 7  Guides, News, & Discussion] mdiaz33685:
that would be great, buy 1 get 1 free like they did the S7 and S7 Edge...

I would buy 1 for me and wifey...
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Kind of hard to ever believe anything a CSR says, I mean how often have you ever heard one simply say I don't know.
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
Right now they have as much information as we do. It's pretty much established that the dissemination of information from corporate communications to store level is marginal. This is true of all corporate companies.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I'd say some are better than others, T-Mobile definitely cuts corners on customer care though. No one is perfect but if I call a help center, sit on the phone for over 20 minutes while a loaner is processed just to never have it hit my account, something is wrong.

Heck I had the first phone I ever used on Tmo (bought with the plan) end up not working one day, no network access. I go into the store and the chick is like "The note on your account is locked for warranty". I ask what that means and no one knows. They suggest I go home (their words) and call customer care. I said with what phone (I had a Nexus 4 also, just being a jerk).

They refuse to call obviously because they are more concerned with signing up new customers and selling phones. Also the chick tried to sell me an iPhone 6, while I am still paying on the phone in my hand.

I call customer care and there is a huge goat rope, first they want me to prove where I brought the phone. As far as Tmo know its the only phone I have ever purchased from them at this point, to start my account no less. Yet I have to prove to them I purchased the phone.

Then I get the run around with assurian (sp?) because Tmo says it's a warranty issue and they have no report of it. So now I am climbing that ladder. I get no where for 2 days. I finally get someone that comprehends the situation. They are saying I have a claim on this phone, doesnt say its lost or stolen, no report of when I filed it, and no replacement ordered. Yet the phone is in my hand. It doesn't add up.

I end up going to twitter, send them pictures of the phone, explain the last three days and two days later they finally take my phone off the lost or stolen list.

Lost story short don't call out a CSR for blatantly lying to a customer. It was a basically a situation where an elderly couple was doing the BOGO and explicitly made it clear they didn't want their bill to increase, didn't want smart phones (CSR said they had to because the towers were changing to 4gLTE only and dumb phones wouldn't work, also a lie) I'm sitting there helping someone else transfer files for their phone and I hear this.

I call out the CSR because he keeps saying their bill won't change but by the short math in my head it will by about 25 dollars. I tell them this and they leave the store. Thats probably the guy who reported my phone stolen.
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Just called my local tmobile and he said they don't have any and it will be available the 21rst
[T-Mobile Note 7  Guides, News, & Discussion] dtomlin:
Anyone see this yet?

http://www.latimes.com/business/technology/la-fi-tn-samsung-note-7-20160919-snap-story.html
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
For those too lazy to click

The question now is the fix for us, simply using the Chinese manufacturer?
[T-Mobile Note 7  Guides, News, & Discussion] StaticMoot:
Same, was told the 21st as well. I'm nervous because I don't have the time to sit and wait just to be told they ran out.
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Me too... and because of the new article that was posted... I'm not even sure the new replacements will be safe smh
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Guy in Vegas says he called Tmo and they said they are getting them in at noon and to come in and he should be able to get a replacement.

https://www.reddit.com/r/GalaxyNote...bile_note_7_users_received_a_replacement_yet/
[T-Mobile Note 7  Guides, News, & Discussion] chipworkz:
I am just returning my phone for a full refund at this point. Even if I wasn't considering moving to another phone, I would want to wait and see what happens to these replacements before jumping back in again. You know they were rushing these things out as fast as they could so will there be more issues with this new batch that usual? We will have to wait and see. I do have my Note 5 to go back to though and I know not everyone has that option. I just called to return the phone and they said I have to take it in to a store which sucks as the closet one is about 15 miles from here and who knows how long it is going to take once I am there.
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
I'm going to be piss if I get something inferior to the one I have..... my battery life was amazing, no scratces, etc etc
[T-Mobile Note 7  Guides, News, & Discussion] aergern:
Yeah, well. I was just at one TMO store and they said " we'll get them but we don't know how many .. probably just a few. It's first come first serve."

And they will get the shipments in that day and they aren't sure when they'll be unpacked. It sound to me like most folks won't get a damn thing. So even if one is a good boy and returned it .. only thing we'll be left holding is .. well .. nothing. TMO is not handling this well at all. When Best Buy has them and TMO doesn't. Something wrong with this. Yep. Crap.
[HTC Excalibur] steven15:
when i sign on it send me something threw texting buch of number then it say communication error.please try again or check your setting