yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Itchiee:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)

http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994

Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).

Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.

Return your Note7 and receive a full refund.

3 options, but no loaners.....

I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
[Note 7 Questions & Answers] Dmac1984:
Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
[Note 7 Questions & Answers] Itchiee:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).

Our Notes are running fine, last all day long, and have no user installed battery drain or lag.

Keep us (me) posted.... I'll do the same when it comes time.
[Note 7 Questions & Answers] Dmac1984:
Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.

But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.

But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.

But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
[Note 7 Questions & Answers] Kansatsusha:
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
[Note 7 Questions & Answers] SeanK_:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
[Note 7 Questions & Answers] i killed tupac:
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
[Note 7 Questions & Answers] Dmac1984:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
[Note 7 Questions & Answers] SeanK_:
Pretty sure you'll be stuck at your temp phone.
[Note 7 Questions & Answers] Dmac1984:
Exactly
[Note 7 Questions & Answers] Gary02468:
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.

(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)

http://xdaforums.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
[Note 7 Questions & Answers] Itchiee:
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.

They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
[Note 7 Questions & Answers] lilsalmon:
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.

Just passing on the info
[Note 7 Questions & Answers] Itchiee:
So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
[Note 7 Questions & Answers] Gary02468:
I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
[Note 7 Questions & Answers] markwebb:
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.

Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
[Note 7 Questions & Answers] GripR:
Went in there today and pre order.
[Note 7 Questions & Answers] borijess:
I returned my note 7 a week ago. You think I can get a loaner now?
[Note 7 Questions & Answers] Dmac1984:
Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.
[Note 7 Questions & Answers] matsuyamakaze:
I beleive the email is effective in telling you they have new phones but the registering means if 5 ppl signed up you come to the store you have to wait until there done. I didn't sign up for preorder went in waited regardless all the people that even had signed up waited an outrageous amount of time. I switched to a better best buy in a much better area where im from the one in a worse area is terrible customer service. Night and day. Sounds pointless to go in ti have to fill out form our email in. I'm just going to go in and wait always have waited 4 plus hours for note 7 and note 4. Best buy doesn't handle customer sales fast with phones. Saw there quick pickup area empty not in use talked to the guy said no inventory go to the Samsung Mobil area. If they would merge the two 8 ppl don't have to stand around staring at each other for hours.
[Note 7 Questions & Answers] markwebb:
Yes, the registration and email guarantees priority exchange since they already have a record of your original order.
[Note 7 Questions & Answers] madlyalive:
Went into the BB I purchased from (Phoenix - 20th St and Camelback). There happened to be a Samsung rep there when I was talking to the BB mobile guy. I asked when the phones would be in and he said a couple of days. I could pre-order my new Note 7 (at no charge) and either keep my current Note 7 or get an S7 as a loaner right there in the store. I opted to keep my Note 7 until the new one comes in. I received a confirmation E-Mail that I pre-ordered before I even walked out of the store.
[Note 7 Questions & Answers] markwebb:
Yep same process as me. However I doubt we will see phones this week: I am betting 9/19 forward based upon US Consumer Protection agency intervention. Of course if we get surprised even better, right?
[Note 7 Questions & Answers] madlyalive:
I with you...after reading several other topics shortly after posting this, I won't hold me breath. I am traveling multiple days over the next couple of weeks so as long as I don't have a problem getting on a plane, I'm OK. I'm risking keeping the phone and am following any FAA requests to not charge or use the phone while on a plane. I fly United and read they will be making an on-board announcement, but won't be stopping people from flying with it.
[Note 7 Questions & Answers] markwebb:
My next flight is Oct 4 so am hoping before then. Did BB give 9/30 as an end date? I don't think they can do that now that US agency is involved. I just won't use, turn on or charge the phone in flight though I did this week.
[Note 7 Questions & Answers] Staceyroo:
I have tried. I called samsung this pass Saturday bc BB had been giving me the run around bc I let them know I wanted the note 7 bc I really like it. It has been a bad experience for me I have been without a phone bc of best buys ignorance
[Note 7 Questions & Answers] Dmac1984:
Lol contacted Samsung chat today (9/12/16) and got this:

Chat InformationPlease wait for a Samsung Agent to respond.

Chat InformationAll Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.

Chat InformationYou are now chatting with 'Sunny P'. The reference number for this chat is 4326413494.

Sunny P: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Dan: I would just like to know when the Fixed Note 7's will arrive in the U.S.? Specifically for AT&T.

Sunny P: Hello!

Sunny P: New Note7 phones will be available upon CPSC approval.

Sunny P: Unfortunately, we cannot speculate the exact release date. When device is available, you can check the device details in our website.

Sunny P: Our first priority will be to support current Note 7 owners with replacement phones.

Dan: Right, I currently have a Note 7 from AT&T in front of me. I was just hoping to get some information on when I can exchange it for a non defective one. So there's no further information on when we can expect the new Note 7's to be available here in the U.S.?

Sunny P: Unfortunately, we cannot speculate the exact release date.

Sunny P: Because your safety is our utmost concern, we ask you to power down your Galaxy Note7 and exchange it now. We strongly encourage you to take advantage of the U.S. Note7 Exchange Program.

Sunny P: You can also contact your carrier and check with Loaner device to use in the meantime.

Dan: I bought mine through Best Buy which is not offering a Loaner and I no longer have my old phone to use, AT&T will not give me support, so the situation for exchange is not as easy as just return it, I think a lot of customers are dealing with the same dilemma. I will check again with Best Buy, but ultimately would just like to get a new Note 7 and move on from this recall.

Dan: Thanks for your help.

Sunny P: As you have purchased your phone through Bestbuy, I will provide you with a link.

Sunny P: http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994

Sunny P: You can submit your details in above link.

Dan: Thank you, I already have.

Sunny P: Good to know that

Sunny P: If you experience any issue, feel free to contact us

Sunny P: We are available 24/7

Sunny P: May I help you with anything else?

Dan: No, that was all, thank you.

Sunny P: It was my pleasure assisting you. Please provide us with your feedback, so we may serve you better by clicking on the blue “X” button to receive the transcript of your chat and fill out a brief survey.

Sunny P: Take care!

Sunny P: Have a great time!

Sunny P: Bye!
[Note 7 Questions & Answers] bjhill2112:
Check out this BB support post.

http://forums.bestbuy.com/t5/Other-Customer-Service-Support/Note-7-recall/td-p/981595/page/18

Haven't tried this yet, but I did get added to the "faux" preorder.

---------- Post added at 06:43 PM ---------- Previous post was at 06:41 PM ----------

You have to go into the store and ask for a replacement preorder. This is different than the email notification sign-up.
[Note 7 Questions & Answers] Dmac1984:
Jeez, I'm going tomorrow to ask around my local BB but as usual it's filled with absolute turds, completely careless about their jobs or any of the information needed to fulfill said job, they just stare and blink before telling me what they CANT do instead of trying to find a way.

Bid me good luck sir, as I do you, this will be a battle of epic proportions lol
[Note 7 Questions & Answers] Itchiee:
So... Paid another visit to my local Best Buy and talked to three separate people who work there in regards to the "list" and the Note 7 in general. All three deny the existence of this list and still stick to the story of the website, enter your email, and you'll be contacted. One guy worked the Verizon area and said if this list existed he would put his customers on it. The second guy worked in the mobile area and disavowed all knowledge of the list and said the website, and they'll take it from there once they are okay to release them. The alleged way will be all the people still in possession of them, then those that returned them and want to repurchase, then eventually everyone else. He seems to believe it might be this Friday, along with the iPhone so that should make a nice smooth visit. The last guy was at the door and since I wasn't carrying anything he asked if everything was ok.... I talked to him, again no list, website. He and the other two assured me there is no return end date as of now, and if my safety was concerned I could return it, and get this.... Get the J phone or whatever, again not what the company is stating.

BB is great as long as you know what you want already and they have it in stock...

When you have an issue with the item you better pray you get the right person to help you.

I won't completely sh*t on them as they have been useful at times. My LCD went south, and had the protection plan, and the geek squad let me upgrade to the best 4k TV they had, and once that TV went on sale the next week refunded the difference. I actually made money on the deal lol

So im going to wait for this email.... as there is no list. :rolleyes:
[Note 7 Questions & Answers] lilsalmon:
Unfortunately you are incorrect. They are using the pre-order system and there is a 'list' . I am good friends with the manager and have been for years. Best Buy corporate re-opened the pre-order system to take reservations on the 'updated Note 7s'. Below is the email that is generated. You may want to check your sources.

-Lil'
[Note 7 Questions & Answers] Dmac1984:
I signed up last week on their site "to be notified" but that was it and the turd at BB told me today there was no pre-order or reserve list, just the e-mail sign up form on the site I already filled out, how do i go about doing the reserve/pre-order option?
[Note 7 Questions & Answers] Itchiee:
You kiss the manager's ass apparently.
[Note 7 Questions & Answers] Dmac1984:
Apparently ... Guess there's a secret handshake or code or something the rest of us don't know about. My Best Buy isn't budging on anything, they're just playing stupid, which seems pretty natural for most of their employees.
[Note 7 Questions & Answers] Itchiee:
I know... i wasn't crazy about this guy saying my incorrect sources... You see it's the running theme of this thread overall.

Im not going back. I know they will change my two when its time or I will unleash the fury (i can be a pr*ck when needed, obviously lol)

I'll just wait until they get them in stock which will be all over the place, and they have my email address in the meanwhile.
[Note 7 Questions & Answers] Dmac1984:
Same approach I'm being forced to take, but as long as the Note 7 doesn't blow up I'm happy to keep her around until I can grab a new one.

I will say:

I did call AT&T after my BB visit and they were all over it, said they would promptly send me out a loaner until the new Note 7s hit, even though I got it from Best Buy and said Best Buy's approach has been unacceptable, so kudos for them, not sure I'm gonna take AT&T up on their offer because the phone will have to be shipped and with word (not 100% trustworthy word) chances are I'll get the loaner after or around when I can grab a new N7, and then a whole new fiasco starts, if it was swap at the store then yeah I'd bite as soon as tonight, but if it's gotta be shipped and processed and whatnot I might as well hang on to my Note 7.

Funny thing is, Samsung put a potential bomb in my hand, but it's the retail store that I'm pissed at lol Samsung has done everything they can (for most of us) and have their hands tied at this point, but places like Best Buy couldn't give a single crap how this all plays out for anyone but them. I need to make friends with a BB manager lol.
[Note 7 Questions & Answers] borijess:
When did u return your note 7 at bestbuy? I retuned mine on the 1st day of recall and best buy were d**ks. They wanted to charge me restocking fee. I tried to chat with att today regarding a loaner but they said I need to talk to bestbuy. I called bestbuy and they said no loaners. So what do I need to do to get a loaner? Who did you talk to at att?
[Note 7 Questions & Answers] ittybittyfds:
i went to best buy and I am on "the list". I have a "Preorder Agreement" in hand for the Galaxy Note 7 SKY 5622115. Best buy will notify me when available. I was told to expect replacement phones same day as Iphone 7 launch on Friday.
[Note 7 Questions & Answers] lilsalmon:
I've seen and heard a couple of places that they have had new stock for a bit too.

My Best Buy is run a tad better than most. I also cycle phones so often that most of the mobile folks know me by now. I will tell you that they're using the exact same system as the pre-orders go through. I do know that NY and NJ got their first replacement shipments last Friday via drop ship (special FedEx not stock from Bb warehouses). My guess at this point is CPSC is completely fubarring this now and we would have started seeing them already if it wasn't for them getting my involved.

P.s. No ass kissing or handshakes needed :D
[Note 7 Questions & Answers] markwebb:
I sincerely doubt you will see a phone this Friday if not for a couple of weeks. Samsung still haven't worked out the recall arrangements with USCSPC. I was also on the reorder agreement list but returned for full refund today and it was a nightmare at my Best Buy despite proof, etc. I will avoid them as much as possible in the future.
[Note 7 Questions & Answers] SeanK_:
Went to BestBuy here in Albuquerque West and was able to setup a preorder to get the new new Note7. Lady sent me an email and also printed the paperwork just in case. No hassle at all.
[Note 7 Questions & Answers] lilsalmon:
Good to hear I'm not the only one nor do you need a 'secret handshake' / '@$$ kissing of the manager' :D Did they give any indication on when you might see the replacement?
[Note 7 Questions & Answers] SeanK_:
Only thing she told me was a week or two, but they would email/call me when they have it ready though.
[Note 7 Questions & Answers] dboppc130:
Same here in MD. Got my reserve print out and email copy. The Samsung rep said they hope to be able to release them Friday the 15th of September.
[Note 7 Questions & Answers] Dmac1984:
What the crap?! Now I'm convinced my BB is full of idiots. Guess we'll try again and see what they say.

So they're talking about a 15th of September Release Date?
[Note 7 Questions & Answers] fortesquieu:
Sept 15 is Thursday! :D
[Note 7 Questions & Answers] dboppc130:
Sorry, released on 15 September, Thursday. Which would make them available for pickup on Friday.

I get the feeling he was just repeating old info.
[Note 7 Questions & Answers] Dmac1984:
Although Friday sounds great to me, I don't foresee this happening unfortunately.
[Note 7 Questions & Answers] markwebb:
People: Samsung hasn't worked out recall details with US CSPC yet. It will be awhile.
[Note 7 Questions & Answers] naturecannon:
Best buy is giving S7 loaners now.

Some stores are up to speed, some are not. If you have issues getting an S7E loaner or alike note 7 BB issues, visit this forum, comment to Allen and let him known the manager name and store who refused you a loaner and he will contact the store and set them straight.

http://forums.bestbuy.com/t5/Other-Customer-Service-Support/Note-7-recall/td-p/981595/page/33
[Note 7 Questions & Answers] dlang123:
I returned my Note 7 to Bestbuy yesterday. They didn't ask for the free gift, or even check the accessories. So the stuff I couldn't find wasn't an issue, headphones, charger etc. The only hiccup I had was the girl was asking for my Verizon account info. I am on unlimited data and bought the phone outright, so I flipped a little bit when I realized she was trying to do something on my Verizon account. Guy next to her then asked if I paid full price, I was like yep, and he set her straight that it is just a vanilla return then. I decided to wait until the Note 8 before getting a Samsung, so I didn't ask for a loaner. Bought a Nexus 5x for now, just to make it a few weeks until the iPhone 7 comes in, which I may return.

They did mention there was a pre order list that I could get on for the new Note 7, but she had no info at all on when they would release or anything.
[Note 7 Questions & Answers] borijess:
I returned my note7 over a week ago. Never got offered a loaner. Do you think I can get a loaner now if I go back in?
[Note 7 Questions & Answers] GripR:
Majority of those Samsung reps are idiots.
[Note 7 Questions & Answers] winol:
well, it is time to think about getting stuff from secon rate dealers, I have always :ot my phones directly from my carrier, so, warranties always fullfilled, replacements on time, what to say,and for you all first world dwellers, from a third world country!
[Note 7 Questions & Answers] GripR:
Just got this email
[Note 7 Questions & Answers] parmend:
I got something similar, best buy never offered a loaner . Did anyone ever get a loaner from best buy?
[Note 7 Questions & Answers] bookem11:
I also got this same email as you this morning but was never offered a loaner. Of course, BB didn't have a loaner policy when I signed up for a replacement. According to my store, I was the first to sign up for a Note 7 replacement and have a pre-order conformation email. I'm still using my original Note 7 waiting for my replacement. I'm concerned, however, that the email states BB will receive units next week. Didn't Samsung say no later than 21 Sep?