yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Questions & Answers] RaymondPJR:
No, I don't think so! I had to make an insurance exchange for a cracked screen on an S3 a few years back and all they wanted was the phone itself! I even took out the battery, they didn't care.
[T-Mobile Note 7  Questions & Answers] rlee008:
exactly, i believe they just want the device back and I still think that they are going to box up only the replacement phone and give us that.... without accessories cause we already got them with the first purchase. but it would be great if they send us a retail package and we could keep the accessories from the first device. I havent heard anything official so it's only speculation on my part.....
[T-Mobile Note 7  Questions & Answers] Rayn1328:
I myself am not annoyed with the recall at all. Pretty surprised Samsung didn't mess around with this with how few problems came up. What was it 35? Good pub taking care of business immediately. IMO
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Guys/girls this isnt a claim for insurance or anything like that. We are gonna get brand new phones with all new accessories that's the point of the recall. Samsung themselves have said New phones and new phones come with accessories. If we apply your logic to this, someone whos phone exploded while charging is gonna have to keep a melted charging cord and possibly fried wall adapter haha.
[T-Mobile Note 7  Questions & Answers] fenderguy05:
I'm at the desk now getting the thing swapped out for good. The store got a shipment in this afternoon.
[T-Mobile Note 7  Questions & Answers] redlee90:
Anyone bought off Costco? Plan to go there tomorrow in the meaning to see if they have stock. My note 7 has been collecting dust for more than a week now
[T-Mobile Note 7  Questions & Answers] angeland:
My store says not until tomorrow. Email came from TMobile tonight saying return to store or call and order one to be sent to store. Not allowed to turn on and transfer files and again a turn off your phone
[T-Mobile Note 7  Questions & Answers] playya:
I got it man and exchanged it with ease. It was an inside joke no worries :D
[T-Mobile Note 7  Questions & Answers] george_harris:
Just call one of the stores near me and they got stuck in this evening going to switch mine out now
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Is anyone getting silver at the store seems like it's not being shipped to anyone!?
[T-Mobile Note 7  Questions & Answers] borijess:
I got silver in my att store. Had the black changed to silver
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Awesome it's the the only color I like so I'll hold out as long as it takes.
[T-Mobile Note 7  Questions & Answers] pcriz:
What cluster, I was told they were in stock. Came in and told them I wanted to exchange for a new model of Note 7.

Lady processed it and then has to call the hotline. They tell her to return it and I SHOULD be getting one shipped within the next 7 days. I asked how will I be charged and she said you will likely be charged when it ships and half what your down payment was. Strange but okay.

I throw a bit of a fit over it but ultimately say screw it since I am keeping the returned device anyway. All this because I preordered and didn't "buy in store".

When I get back to work I still don't have a confirmation email, text or anything. Not even an update on my account. So I call CC, he tells me there is no phone coming to me and whatever she told me about shipping one was incorrect and also the bit about paying half the next go around.

I call the store, ask for the manager, he apologizes for the mix up and says he will hold one for me to pick up tomorrow in the color of my choice.

The inconsistency is staggering.
[T-Mobile Note 7  Questions & Answers] YoTone:
What happen to your replacement phone? I was told on the phone that the stores wont take them by a store rep. No store in LA seems to want to do it today, only tomorrow. Also I wonder what happens if we keep the loaner, and exchange the note 7, per the agreement on the receipt i have for the loaner and more than half the phone is already paid, so I just have to pay the other half to keep it?
[T-Mobile Note 7  Questions & Answers] pcriz:
I'd say yes you can keep it but you would be paying two EIPs, one with a phone not attached to a line. Not sure if that is a thing they can do and time and time again they prove the common sense answer is usually the wrong one.
[T-Mobile Note 7  Questions & Answers] MrAwesome75:
I agree. The S7 Edge is freaking awesome. If I didn't need the SPen, I would just keep it until the Note 8.
[T-Mobile Note 7  Questions & Answers] raw2000j:
did you guys return box and all accessories on the exchange or just the phone?
[T-Mobile Note 7  Questions & Answers] toucan:
I only returned the phone - even took out the S-Pen. I had the box in the truck but they didn't even ask.
[T-Mobile Note 7  Questions & Answers] jkeith1:
I still can't decide if I want to keep my temp v10 or my note 7. I've actually enjoyed this v10. Way snappier than my note 7
[T-Mobile Note 7  Questions & Answers] mgymnop:
I got my T-Mobile Note 7 today in San Diego at downtown T-Mobile store. There were already two guys before me there. Never got an email or another message to notify me. I just called and they said they have blue and black ones available. No update to green battery yet. But black square on box.
[T-Mobile Note 7  Questions & Answers] Sirdragonx:
Mine says V2 on label
[T-Mobile Note 7  Questions & Answers] mgymnop:
T-mobile version? No V2 on my box.
[T-Mobile Note 7  Questions & Answers] george_harris:
Mine has black square, green battery will be issued via update
[T-Mobile Note 7  Questions & Answers] Sirdragonx:
Says "SAM N930T NOTE7 64G Blu V2 Kit"

On the label with the Barcode. Also says made in China.
[T-Mobile Note 7  Questions & Answers] C_LosEvo:
My says V2.
[T-Mobile Note 7  Questions & Answers] MrAwesome75:
Called T-Mobile tonight. I was told they will ship the replacement phone to the nearest store and I'll be notified when it arrives. And I can't even choose a different color. Doesn't really make sense to do it this way. She also told me to just return the phone; they don't need anything else.
[T-Mobile Note 7  Questions & Answers] Ec15:
We probably spoke to the same person. I was also told no data transfers in store.
[T-Mobile Note 7  Questions & Answers] mgymnop:
Not on mine. Just the black square and made in China. Just getting the green battery indicator update.

---------- Post added at 01:06 PM ---------- Previous post was at 12:46 PM ----------

That's not the T-Mobile box.
[T-Mobile Note 7  Questions & Answers] Ec15:
I received a text from T-Mobile about my replacement order. The text says SAM N930T NOTE7 64G Blk V2 Kit.
[T-Mobile Note 7  Questions & Answers] excellms2002:
So I was able to exchange my Note 7 yesterday after work. Took about 45 minutes since I was the first person to exchange it at that store and the worker wasn't too sure how the exchange process worked. Since I just brought the phone and not the original box and accessories, I was able to exchange phone for phone only.
[T-Mobile Note 7  Questions & Answers] fenderguy05:
Mine also says V2 on the box and it's the T-Mobile variant. Getting the update right now which will give me the green battery I assume. It took quite a while yesterday for the rep to take care of it, but it was his first time doing one. Ended up printing off step by step instructions that were 2 pages, and that was just to turn the phone in. Glad to have this all behind me and now I can get down to enjoying the phone!
[T-Mobile Note 7  Questions & Answers] mgymnop:
When is yours manufactured? Mine is 09/03. Maybe the later ones have the addition V2.
[T-Mobile Note 7  Questions & Answers] StaticMoot:
Success. After visiting 2 different stores... The one I spoke with yesterday that told me I'd be able to exchange it right when they opened, yeah, they had run out already. Let it be known I showed up right when they unlocked the door. Thankfully the second one I went to had 25 of the blue ones in stock, which is handy since I wanted to swap for the blue anyway.
[T-Mobile Note 7  Questions & Answers] cbutters:
I ended up getting mine yesterday (20th) too... The guys at the T-mobile store were really cool, they said they were supposed to wait till 21st, but wanted to make sure they knew how to do the returns in the system. I was the first person to call after they received their shipment in, and the guys said if I hurried over there they would hook me up. So I sped over to the store and returned the S7 that I had exchanged for the New Note7 (V2 on the box with square dot) There were a few others in the store by that point swapping it out. The T-mobile rep said they had only received 8 replacement V2 phones in. 4 Black 2 Blue 2 Silver. I got the very last black one! He said he didn't know when more would be coming.

I bet the reason a bunch of stores are giving customers the runaround is that they only have very few replacements, and they are hooking up employees and family members first. (The first 2 stores I called said they had to process the V2 phones, and gave me several runaround answers about why they wouldn't have replacements, even though I directly quoted them T-mobile's website 21st date)

Oh well... The crapfest is hopefully over and I'm enjoying setting up my new safe Note7.
[T-Mobile Note 7  Questions & Answers] dkb218:
They were suppose to give you the entire package the Note 7 came with.
[T-Mobile Note 7  Questions & Answers] fishfinder333:
anyone getting the $25 credit when getting new N7 2.0?
[T-Mobile Note 7  Questions & Answers] ggrant3876:
Got mine replace just now, but it was a real cluster ####. Got there at 10 and left at 11:37, exchanged the black for blue. Said T-Mobile will give me a $25.00 credit and he gave me a $25.00 credit on the spot for a total of $50.00.
[T-Mobile Note 7  Questions & Answers] fishfinder333:
Thanks for the update. What problems did you encounter while returning the phone?
[T-Mobile Note 7  Questions & Answers] ggrant3876:
I was the first one and they didn't know what they were doing yet. Said the next one would go smooth. Not fun being the guinea pig.
[T-Mobile Note 7  Questions & Answers] fishfinder333:
I might wait until next week to exchange mine. Don't want to deal with the cluster you experienced.
[T-Mobile Note 7  Questions & Answers] draztikrhymez:
Had anyone that already retuned the note before been able to get a replacement after bringing in the loaner phone?
[T-Mobile Note 7  Questions & Answers] MrAwesome75:
I also got that text this morning. I can't remember if the Rep told me how long it would take. I'm hoping not long since it appears they are ordering the phone rather than just giving me one that's already in stock in a store.

Anyone know how long it's supposed to be?
[T-Mobile Note 7  Questions & Answers] StaticMoot:
I didn't even mention trying to return the loaner phone. I read someone had some trouble after returning both. Since it was a phone order for the loaner, I'm just going to call them to set up a return that way. Supposedly they'll send you the label to mail the loaner back in. I'm just happy to have a non-exploding note in my hands. I did install the update and I do have the green battery indicator.
[T-Mobile Note 7  Questions & Answers] Ec15:
The rep told me that the phones are backordered. I figured i just order over the phone first. If it takes too long, I may just go to a store with stock and swap it.

But this way at least I know one has my name on it.
[T-Mobile Note 7  Questions & Answers] ggrant3876:
My store only had 8. Town only has a population of around 110,000 - don't know how many are going to be exchanged.

---------- Post added at 12:27 PM ---------- Previous post was at 12:26 PM ----------

I took all my accessories out and took the phone in the box, never opened it al all and just asked if it turned on or had any water damage. Told me no and it didn't but don't think that would be an issue since it's a recall.
[T-Mobile Note 7  Questions & Answers] MrAwesome75:
Hopefully that means a week or less. If I had known, I would have just gone to the store. I was trying to follow the rules; officially, T-Mo says we're supposed to call to order the phone rather than just show up at the store, but I keep reading posts where people are just going to the store and getting their phones replaced on the spot.

---------- Post added at 05:32 PM ---------- Previous post was at 05:29 PM ----------

I don't care about the box too much; they can have it. I just want the extra charger, cable and type C adapters.
[T-Mobile Note 7  Questions & Answers] TheMach:
Wife just finished exchanging the phone for me at the store, took about 30 minutes. Also returned the loaner that I ordered over the phone with no problem. Kept all the note 7 accessories including the pen. The store said they've been exchanging note 7s all day. The person in front of her got the last black phone so all they had left was blue (which is what I wanted anyways). I should get the $25 credit within 2 billing cycles. To save time, backup and reset data on the phone(s) before you get there like I did or else it'll take longer to process. Thankful it went smoothly! :)
[T-Mobile Note 7  Questions & Answers] MrAwesome75:
Did they give you the new box and accessories? Which carrier?
[T-Mobile Note 7  Questions & Answers] TheMach:
Yes, new box and accessories. All they did with the note 7 was turn it on to make sure a factory reset was performed, no questions asked about the accessories. This is with tmobile.
[T-Mobile Note 7  Questions & Answers] strongsteve:
Here was my experience. I went to my local T-Mobile store on my lunch break at 11:30. The store was packed and it was an hour wait. Everybody was there returning Note 7s. Finally got to be my turn (was late back to work) and it took another hour going through the process of refunding, recharging, and on hold with someone from somewhere else. By the time I was done, they had run out of stock and people that were waiting were **** out of luck.
[T-Mobile Note 7  Questions & Answers] johnduggins:
My exchange experience was straight forward and went smoothly. The reasons why it went so well, I figure, is 75% I was nice and patient, 15% I had the phones in the original boxes, and 10% because the phone was in stock. If you're not going to be nice or patient, wait a few days before trying to exchange. For my loaner, I returned everything that it came with (charging, headphones, sim card, everything). For my Note 7, I returned everything but the two data adapters. (I'd forgotten about them and didn't think about them until I was already at the store.) The person handling my exchange had a bunch of paperwork and computer work to do to get everything checked and verified. The entire process took 25 minutes.

I was asked if I'd used the Note7. I was asked if I liked the S7. I was asked if I needed help setting up the Note7. I left with three receipts and no out of pocket for this visit.

I will be calling into CS in about a week to get any residual costs taken care of and clear up any shenanigans that are left on my account.
[T-Mobile Note 7  Questions & Answers] erider:
got mine

picked mine up at lunch time today. TMO store in the Bridgewater NJ mall. they only had blue and black in stock. Manager was still kind of perplexed on how to do the actual transaction since i was using a temp s7 edge. One thing i noticed quickly is this new phone is very noisy when sitting on the samsung fast charger. I know thats normal but the other one never made any sound that i noticed. Already grabbed the software update and i can see things are different compared to the other one.
[T-Mobile Note 7  Questions & Answers] strongsteve:
delete...
[T-Mobile Note 7  Questions & Answers] cvsolidx17:
I'm located in Boston and was able to swap mine about an hour ago. T-Mobile on Washington st has only silver ones FYI in case anybody from da bean is watching this thread.

Also got the new update, might be placebo but the phone does seem slightly snappier. All in all, I am satisfied
[T-Mobile Note 7  Questions & Answers] ab2face:
T-Mobile store won't let me exchange. States they have them in stock but are told not to give them out. (Alexandria VA)

Is it true they are waiting for permission?
[T-Mobile Note 7  Questions & Answers] pcriz:
I dunno nice and patient won't make the person helping you any better if they are a rock. I picked up mine, took 20 minutes because the guy knew what he was doing.

Nice and patient got my order screwed up twice. Angry got them to forgo the mail in option for returns, waive the original 20 helper fee and give me my choice of color. dude even asked if I wanted to keep my pen.

---------- Post added at 11:59 AM ---------- Previous post was at 11:56 AM ----------

Not at all, I just did it. Guy even said all their store stock is for exchanges. The people getting them ordered should be new buyers. I mean he was a manager at that store but take it with a grain of salt.
[T-Mobile Note 7  Questions & Answers] Knbnguyen:
T-mobile in Stockbridge, GA

Went to T-Mobile in Stockbridge, GA to exchange my note 7 this morning. I went in with only my Note 7 (without the S-Pen). There were 2 guys ahead of me getting their exchange as well, all were black version. I was there for about 2 hrs from start to finish since they have to figure out what to do. I also exchange for the black version as well since I had the black one. That was the last black version they have, the rest were blue. I left the place with the new note 7 to include the box and everything that came with it. I'm glad I got this out of the way!!!
[T-Mobile Note 7  Questions & Answers] drum747:
Successful exchange here but took a good 90 minutes. Lots of confusion on the process but I did have my original N7 and my S7 edge.. I got the last Black as well. They said they were getting lots of calls from new buyers wanting to buy and had to inform them not until Oct. 21st. I found that interesting.
[T-Mobile Note 7  Questions & Answers] RMXO:
The Palo Alto TMO on University Ave only had 2 updated N7 in black and blue, I took the blue one.

I've been here close to a hr and the rep is on the phone with CS to remove my old EIP.

Such a long PiTA experience but at least it's almost done as I'm writing this.

When it comes to returns I miss AT&T since I could do everything at the store.

PS: I only returned the phone and no one asked for the original box or accessories.
[T-Mobile Note 7  Questions & Answers] KillaHurtz:
Swapped mine last night in Albuquerque, New Mexico. I had called during work (12ish) and went at 7 when I got off. They still had stock, but only 2 black ones out of the whole shipment. Lucky for me I went early, and I kept my S-Pen :D
[T-Mobile Note 7  Questions & Answers] Maverick777:
Got my mine today. I got the last phone in the store. Fortunately it was the right color (black). It took 45 minutes since they weren't 100% sure what they were doing and the system was going slower than usual (I wonder why?).

Glad to have a Note 7 again. The S7 loaner was way too small in comparison.
[T-Mobile Note 7  Questions & Answers] angeland:
Out of stock by the time I got there this afternoon as I knew would be the case. He placed the order online. Who knows how soon it will come. Guess I will use the loaner after all
[T-Mobile Note 7  Questions & Answers] alhadee12:
I got mine today and it took about 20 minutes to complete. I didn't experience any issues with the other Note 7. I did get my color choice.
[T-Mobile Note 7  Questions & Answers] spongers:
Got mine replaced right as they opened at ten. Within minutes two other exchangers showed up and we all took the only 3 black ones allocated to that particular store (North Scottsdale, Arizona). The process involved them calling customer service to do a return of the old device and apply the $25 bill credit, then a new transaction for the replacement phone. I was the only one in the store that was a Jump on Demand so that took a little extra effort. At first they didn't think they were going to be able to do it, but they figured it out. Took about 90 minutes total (most of which was waiting on hold with the T-Mobile phone rep to do the return, they were obviously busy doing other Note 7 returns as well). That store only had 9 total units shipped to them: 3 black, 6 blue, 0 silver. Strange.

I also only returned the faulty Note 7, without the pen. Kept everything else.
[T-Mobile Note 7  Questions & Answers] bimmerboii:
Had mine replaced this morning. (Fort Wayne, IN) Had to call 2 tmo stores near me. Other one didnt have stock but the little kiosk in the mall have them. Took around an hour as the sales person wasnt sure how to handle my Note 7 that was bought from tmo website. I was also able to change colours from black to coral blue. When I gave my old Note 7 back she didnt even bother checking the box and its contents
[T-Mobile Note 7  Questions & Answers] mrvirginia:
Just had the absolute WORST experience in T-Mobile. I spent 3hrs in the store, yes 3hrs, for various reasons, a couple of them being that the employees inside of the store weren't taking their job seriously (they were conversing and playing around) and the guy who was working with me rang up a Coral Blue to swap me out instead of Black which is what my original was. There is also some dirt or something under the screen. I'm pretty livid right now. So much so that I'll prob pay the restocking fee and just leave T-mobile for another carrier that knows what they're doing.
[T-Mobile Note 7  Questions & Answers] jester450:
Epic fail in Parker, CO

Called CS and was told I need to go into the store to swap out the loaner. Go to the store and waited 2 hours (along with 5 others). Rep at the store told everyone they've been instructed by TMO not to do any exchanges and not to release the updated N7s and sent everyone packing.

Get home and called CS and was told the stock in stores is to be used to exchange people with the original N7s and the the folks who got a loaner would have to wait. Had no idea how long the wait would be.

I know this recall caught everyone off guard, but just bad all around.
[T-Mobile Note 7  Questions & Answers] phillyundead:
I got the last one at my local T-Mobile store today around noon. Everywhere else was out. A lot of people were turned down. I returned mine with nothing also. I kept all the cords, all the dongles and I even got to keep the old SPen.
[T-Mobile Note 7  Questions & Answers] mrvirginia:
This recall is the biggest cluster**** ever and Samsung is going to lose a LOT of business. No way around that.
[T-Mobile Note 7  Questions & Answers] monte666:
T-mobile and Samsung can suck my white ass want a 130 bucks to exchange my phone
[T-Mobile Note 7  Questions & Answers] mrvirginia:
That was another thing! I didn't have to pay anything but there were people who had to put money down and so they had to do that again and wait on a refund for the faulty Note7.

Why didn't T-Mobile SHIP US ALL new phones and then just have us turn in the faulty ones to a store??? Why T-Mobile, why? That probably makes too much logical sense to them. I'd love to see their churn rate for just this month.
[T-Mobile Note 7  Questions & Answers] monte666:
I pre-ordered that's the excuse. Can't wait for the v20 gave Samsung a chance and now I'm going to Change carriers
[T-Mobile Note 7  Questions & Answers] Datdude4dub:
I went to my local T-Mobile store when they opened at 10. Their was about 5 people in front of me waiting for an exchange also. They were all out of the black so I picked up a blue one. I was out of the store at 1110. It was a pretty easy process.
[T-Mobile Note 7  Questions & Answers] mgbotoe:
I would have call tmobile and raise havoc. I preordered as well, the lady spent 30 minute trying to exchange my device...she was great! What she ended up doing (as anyone should have given we can go to ANY store and return at full) is return my note 7. The down payment and tax I paid, she refunded to my debit card right there and than...and than i used that same down payment and tax to "buy" a new device.