yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Questions & Answers] bishmaster5000:
Strolled into my favorite T-Mobile store around 2 this afternoon and they were totally out. The associate didn't know when they would get another shipment but he immediately volunteered to call other stores and find out if anyone had any in stock. The next closest store was completely sold out as well but the 2nd store he tried had some blue's left. Well I had black as my original color, but blue was my 2nd choice of color so it was perfectly acceptable. I don't think any associates in the next store had done an exchange because it did take a little over an hour and he seemed a little confused. Other associates and the manager tried to help but he ultimately figured it out by himself. I see a few people having bad experiences at T-Mobile but they've never been anything but awesome towards me. Half the reason I left AT&T a few years ago was every store visit was a nightmare.

He never even checked for accessories, I could have easily taken the sim tray and S-pen.

Edit: no charge for the exchange either. The associate made sure the balance remained unchanged.
[T-Mobile Note 7  Questions & Answers] yzf750:
Strolled into the Maple Grove Mn location this morning, was at least 10 people on the waiting list. Sat down and talked to another guy waiting to exchange his note7. He tells me that they are taking the phones out of the new boxes and only giving you the phone as a replacement. I'm like WTF!!! I go ask at the counter why and she tells me "thats what this store is doing". I told her to F off and drove to the store in Plymouth MN. They gave me the full box and phone there. Maple Grove Mn tmobile store is the worst in the state, pompous employees that don't give a F about customers. When the note 4 came out I went to that store first day also and even though they had 50 in stock they refused to sell me one as an existing customer and told me they were for new activation customers only. I did get a note4 at other store then. At least i got my replacement and full box with accessories today. Any Maple Grove Tmobile employees reading this? You suck and should learn to treat customers just as that.
[T-Mobile Note 7  Questions & Answers] mrvirginia:
It's unfortunate to hear about these bad experiences. I'm happy for those of you that were in and out in 30min or thereabouts. I hope that the customers with bad experiences are reporting this to T-Mobile. I've done so so that maybe no one else at that particular store will go through what I just did.
[T-Mobile Note 7  Questions & Answers] pcriz:
Thats when I would called customer care in the store.
[T-Mobile Note 7  Questions & Answers] mrdiggz:
Went to a TMobile store this morning here in L.A., waited about an hour for them to tell me that they only had the silver color available for replacement. (I have the black one) They said their shipment from Samsung was 16 blue, 10 Silver and 1 black....I left pretty angry and bummed. They said they will call me when a new shipment comes in with the black variant. :(
[T-Mobile Note 7  Questions & Answers] OxyClean:
Traded mine this morning at t-mobile store. Black for black. They had 1 black, 2 blue, 1 silver. They received 4 total.
[T-Mobile Note 7  Questions & Answers] Sirdragonx:
My store only had only blue ones which I wanted anyways. I noticed that most the thread is exchanging for blues and silver. Looks like those were the first out of the gate on shipments.
[T-Mobile Note 7  Questions & Answers] Madelynn28:
Every store in my area had some but mostly blue. No trouble getting two new ones (me & the wife) but I had a interesting morning. I was calling around looking for different colors and one store told me the new ones had been recalled also because one blew up in Ohio last night. So they couldn't sell them. So I contact T-mo on Facebook, Twitter, and on the phone (all at the same time) and ask them wtf is going on. They all call the store and after the store tells them what I was told they contact Samsung. After about 30 minutes from all three sources they figure out the store made a huge mistake (sure someone is getting in a lot of trouble). I did end up finding a store that had all three colors. I wanted a black one and my wife a silver (we had two silvers) but they would only trade same colors. The exchange was painless but a bit long (about 45 minutes).
[T-Mobile Note 7  Questions & Answers] Kilroy672:
Are you happy with the coral blue? That was my first choice before I chose black at the last minute at pre-order.

---------- Post added at 08:53 PM ---------- Previous post was at 08:49 PM ----------

Did they say anything about the s-pen missing or not being in the phone? That's my plan to keep the s-pen. Its the battery that is the problem not the s-pen.
[T-Mobile Note 7  Questions & Answers] phillyundead:
I got my pre-order money back for the one and got the down payment back for the other when I exchanged today.

---------- Post added at 12:55 AM ---------- Previous post was at 12:54 AM ----------

This is exactly what they did for me too.
[T-Mobile Note 7  Questions & Answers] Datdude4dub:
I am happy with the coral blue. I wasn't sure how I would like it. The pictures of the blue don't do it justice. It is beautiful in person.
[T-Mobile Note 7  Questions & Answers] phillyundead:
I kept everything that came with the phone, including my SPen. They said ever if I had the note in pieces that they'd have to take it back. Keep your charger, SPen and the connectors it came with. I have 2 of everything now.
[T-Mobile Note 7  Questions & Answers] Madelynn28:
I was a pre-order also. I believe what they did with me was refunded but refunded into store credit and then used that to finish the transaction on the new phone.
[T-Mobile Note 7  Questions & Answers] dermotti:
traded mine today. kept everything including pen. Picked up a coral blue, originally had silver.
[T-Mobile Note 7  Questions & Answers] le¡f:
Portsmouth NH got six today, three black and three blue. For customers trading in Note7's only, grabbed the last one (blue, originally had silver and wanted it again bummer), the corporate store in Portsmouth is AWESOME! all very understanding and so helpful. Was in the store maybe 30 min, screen was shattered they didn't care, gave me the new box with all the contents and I kept all my old gear except the S-pen. I'm sure I'd have been able to keep it but didn't care to.

glad it's all over.. painless for me all in all
[T-Mobile Note 7  Questions & Answers] MacTheRipperr:
Arvada Colorado here. I had a pretty seamless experience. Had to chase down a black phone, but the store I landed was a corporate store and not a third party. They took my s7 refunded my tax I paid for it and put it towards the note 7. Waited for 30 minutes to be seen, spent another 30 getting my note 7 processed. Got to keep all my old accessories from the old note 7, s7, and got to keep the box with the new note 7. I'm pretty happy with how everything turned out. T-Mobile took care of me today.
[T-Mobile Note 7  Questions & Answers] toastido:
Got my replacement today as well. Originally had black, took a blue instead. As for pains, didn't really have any. In fact, the agent called cs because they failed to refund my original down payment when I got the s7e interim, and had them apply it as a bill credit.

Easy peasy.
[T-Mobile Note 7  Questions & Answers] MrAwesome75:
Called two stores today. No one has any in stock because they're only getting a few in at a time. I ordered mine, so I don't have to worry about not getting mine, but I want to change color so I have to join the cluster.
[T-Mobile Note 7  Questions & Answers] NXLTrauma25:
The manager at the store I go to showed me a fourteen step power point they were given late last night by Tmobile on how to process an exchange. It said "customer calls customer care before going to store" and the rest was about them processing it as a warranty return. The s7 edge loaner they simply did as a return. Sounds like many of you had dumbass lazy sales people. There is zero reason for them to not pick up the phone and make a quick call to CSR. The manager did the same thing just to make sure there weren't any last minute changes as he said Tmobile has basically been changing up the process for the past week nearly every day.
[T-Mobile Note 7  Questions & Answers] YoTone:
Ended up at the Block in Orange,Ca. Customer service was great. Decided to return both the note 7 and the s7e "loaner", left with the boxes and everything in it, person helping me literally only took the phones. Tmobile instructed them to give the boxes and what ever was in it, even for the loaner phones. Now have 3 fast chargers. Decided not to keep the loaner, and not scam t-mobile since he even offered to use the down for the s7e as a down for the new note 7 (didnt pay any down for the loaner). Was in and out in around 45 mins, just took a bit cause he has to call CS. Overall not a bad experience. Asked if I wanted to upgrade to the new plan, said no, lol he said good. Will be leave a yelp review for em since he did awesome.

Phones still gets pretty hot setting up, hope i dont have a bad phone still. Anyone having this issue just setting up??
[T-Mobile Note 7  Questions & Answers] aznmode:
Looks like every one is going blue. Lol.
[T-Mobile Note 7  Questions & Answers] blah_blah_blah_blah:
My gor hot as well as I was setting it up

Hasn't heated up anymore
[T-Mobile Note 7  Questions & Answers] mpttrung:
I did come the The Block today too. But they said no more. Bad for me. I will try to call tmobile to order for them to ship to store for me :(
[T-Mobile Note 7  Questions & Answers] ce3jay:
I had the blue one, but the store I ended up at had the last phone which was in silver. I was allowed to keep the box for the defective phone.

The initial $70 was refunded to my credit card, but had to pay the "sales tax" of $110....wtf?
[T-Mobile Note 7  Questions & Answers] jovy23:
So your saying that even when you have paid the sales tax for the explosive note 7 you also needed to pay the sales tax for the new note 7 with the battery fix as well? I'm guessing they refunded the $70 from the sales tax from the old device and made you pay $40 more for the new one.

I paid $128 for my device when it had that $100 down payment preorder thing they were having.
[T-Mobile Note 7  Questions & Answers] Android1126:
Got mine, kept the box, all accessories, and the s pen. They literally stated, we just need the phone. Nice to be able to use my previous USB type C cable for the car. Loving the updates too. Performs amazing, and without bloat!!!! 70% of the bloatware is now gone on the new SM- 930. Letting the free T mobile trials expire, and can now "uninstall" those too.
[T-Mobile Note 7  Questions & Answers] metatron723:
I went from black to blue with my replacement. Same as the others, kept everything and just gave them the note. My note was even cracked in the back and no issues whatsoever!

The blue looks like a Star Wars Droid to me lol. Now to get a matte clear skin for the back to keep the finger prints away.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Has anyone who ordered a replacement from tmobile directly had any notification other then the processing text? Twitter CS looked up mine says pending shipping not backordered and should be at my local store tomorrow.... kinda skeptical but this whole situation is just a big headache lol.
[T-Mobile Note 7  Questions & Answers] Natureboy72:
Pick mine up yesterday at the T-Mobile store on Northsight, just off the 101 and Raintree. Went smooth I was there for about 45 minutes. There was only 2 employees working, i was 3rd in line. I thought they did a great job.
[T-Mobile Note 7  Questions & Answers] DLovo313:
Swapped my Note 7 yesterday at my local tmobile store in nYc. I called at noon and they said they only had one Blue Coral N7 left and to bring the original box (they later told me they only got about 10 total N7 exchange units delivered in total and I got the last one). So I ran down the block and got there just in time because 2 minutes after I got there someone came in for an exchange and they had to turn them away.

The whole process took about 20 minutes with them processing a return with the CC I made the order with (glad I had that on me) and charging me for the replacement N7. They also called customer care for me to make sure the original N7 eip was taken off.

Something else I was lucky with was the color change, I got the Coral Blue but originally had the Silver, I saw some people said they didn't allow them to change color but since that's all they had left I was stuck with what they had. I wanted the blue originally when I first preordered but I didn't want to wait the extra week since it was backordered so I settled for the silver. Guess everything works itself out in the end.

Also shhh, I kept the Stylus, Charger, Cable, & headphones... Lol

For some reason this new replacement N7 is $1.55 cheaper, I guess they deducted the Pyro!!!
[T-Mobile Note 7  Questions & Answers] strongsteve:
Has anyone been able to successfully receive the $25 inconvenience credit?
[T-Mobile Note 7  Questions & Answers] Heinous:
Well, it was always clearly the best color. Too bad it will be less uncommon now...
[T-Mobile Note 7  Questions & Answers] Knbnguyen:
Best color come to personal preference, I for one like the black better
[T-Mobile Note 7  Questions & Answers] RaymondPJR:
That's truly frustrating! I've left T-mob two times in the past.
[T-Mobile Note 7  Questions & Answers] far_star:
Tried calling several stores yesterday. None had any or just had Blue. Called T-Mobile last night. After 45 minutes I got someone overseas who said they couldn't send a replacement to a store for me and I would have to keep checking on my own.

I asked to talk to someone else. After being on hold for an hour the next person said he could arrange a replacement to be shipped to store, but that there was a $5 exchange fee. I was outraged and said that this is a recall replacement. He said he could "waive" the $5 fee as a courtesy. No update from T-Mobile on my order.

I am thinking of complaining to the CPSC about T-Mobile's attempt to collect money on a recall.
[T-Mobile Note 7  Questions & Answers] mrvirginia:
Yep the new Note7 I got was defective so I took that opportunity to return it as such. Now there's no EIP on my account so I'm leaving T-mobile and I'm leaving Samsung behind. Yesterday was one of the worst days of my life, that's how bad it was. I found out that the associate that helped me also used 2 of my JOD's when he accidentally rang up a Coral Blue Note7, voided that out, and then rang up the correct Black one... The store I went to was a joke. I reported them to T-Mobile.
[T-Mobile Note 7  Questions & Answers] pcriz:
The only thing has kept me is that I am still on that 50 buck unlimited text and call and 20 dollar unlimited 4gLTE. I'm stuck so to say. Also its nice that I dont need to pay any more to get free texts and data when I go over seas.
[T-Mobile Note 7  Questions & Answers] RiChDAiLLeST1:
Issue with replacement Note 7

I got my replacement note 7 yesterday. The home button does not click properly. I don't think I'm being anal about it but I took it back to T-mobile and everyone working there looked at me like I was crazy. The home button clicks perfectly on the right side but is stiff on the left side. Not a big deal because the button still functions, it just feels weird. If my thumb is more to the left of the home button, I dont get the feeling of the button being pressed. All I'm saying is that if I'm paying 950 with my hard earned money I expect it to function 100% out of the box. Anyone else have a similar issue. The T-mobile people told me to go to the Samsung store, aka they don't wanna deal with me.
[T-Mobile Note 7  Questions & Answers] richie_b:
Exchanged mine yesterday got back my original colour blue.....i must say it went well i got the last one they had in stock ( pretty blessed) but had to wait a while because i paid full cash for mine and they were having issues with the system exchanging it ....im pretty happy with it so far no issues ....loving the note 7
[T-Mobile Note 7  Questions & Answers] s0calstate0fmind:
Got confirmation that my v2 note 7 shipped. Just waiting for tracking number.
[T-Mobile Note 7  Questions & Answers] bishmaster5000:
That blue, you really have to see it in person to appreciate it. It's really quite a stunning looking phone. My first choice was black because I prefer the stealth look, but I would have accepted silver or blue.

So far my new one has been lag free just like my first one. Battery life seems a bit less than my first Note 7, but that could just be because I've been on it constantly trying to setup all my apps. I don't like the new calendar app I don't think I got the $25 credit, but since I got a 2nd charger and adapters out of the deal I'm not too worried about it.
[T-Mobile Note 7  Questions & Answers] escabar:
I got it. I forgot to ask for it at the store yesterday (had to get back to work, took over an hr).

There was a 1 1/2 wait this morning. I chose to have a call back and specifically asked for retention dept...though I don't know if I got Customer Service or Retention Dept. I politely asked if I could have the $25 Note 7 exchange credit. The person who helped processed the request without question.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
My silver shipped as well but CS told me we may not see tracking numbers since they are being sent overnight to us.
[T-Mobile Note 7  Questions & Answers] KJThaDon:
I'm really confused. Called a bunch of local stores and all but one said they received any new Note 7s. The one that said they got some sold out in a few hours yesterday...so i Called tmobile today and the rep said nobody has received any yet because Samsung pushed it back another week because they are not satisfied with the updated battery and seem to still have issues....yet people are getting replacements here?

Wtf
[T-Mobile Note 7  Questions & Answers] RaymondPJR:
I'm on that plan too. They gave it back to me both times I came back! Whether they took me back or I accepted them depends upon who tells the story, lol.

---------- Post added at 02:14 PM ---------- Previous post was at 02:10 PM ----------

So you paid cash too! I had to wave the receipt in her face before she would believe I don't owe any EIP. What a mess!

---------- Post added at 02:18 PM ---------- Previous post was at 02:14 PM ----------

Please let us know if 'overnight' actually means you get it the next day.
[T-Mobile Note 7  Questions & Answers] angeland:
Yesterday they ordered the replacement note 7 for me while I was in the store. This is showing up in my account now. What does it mean? I don't want to keep the loaner.
[T-Mobile Note 7  Questions & Answers] docangle:
I got this to, it is just crediting your EIP for your loaner until you get the Note 7 exchanged.
[T-Mobile Note 7  Questions & Answers] angeland:
Thank you. I wasn't sure since the loaner arrived on Monday but maybe because the replacement order went in yesterday it was made definite that I was not keeping it.
[T-Mobile Note 7  Questions & Answers] toastido:
Yup. The reason I didn't get blue the first time around was I hadn't seen it. Saw the blue in person when I was getting my new one and decided I really like it. Pictures do not do it justice.
[T-Mobile Note 7  Questions & Answers] csimms:
hope they dont pull the crap on you they did me had mine sent to store went to pick phone up today when it got there and they wouldnt give it to me because they did it as a warranty exchange. so now i have to wait till hopefully tomorrow when they get some more in manager is supposed to hold one for me and text me when it shows up.

its a mess i had phone a foot in front of me but couldnt have it. pissed call corp and got a $50 bill credit
[T-Mobile Note 7  Questions & Answers] UggTheThug:
So just noticed this after a exchange yesterday...

What are the chances I get to keep it?
[T-Mobile Note 7  Questions & Answers] aznmode:
It's overnight. You will get a text when it ships and when it is ready. If you go to the store and they say they didn't get any have them check the back. Thats what happened to me. They didn't know it came in.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Idk mine has been sitting in order ready for UPS since last night... Doubt It will be here tomorrow.
[T-Mobile Note 7  Questions & Answers] msage:
Just received shipment notification for one of our two notes. How has everyone been handling the data transfer between phones? Supposedly tmobile stores won't let you perform the transfer in store due to the hazard of the defective note 7. Smart Switch PC is not working for me, it stayed at 0% for 4 hours before I canceled. There's only 13gb of data on the device that I need to transfer. I tried a few other times and again was stuck at 0% for hours. Even if they let me use smart switch in the store it's going to be a huge pain waiting there for everything to transfer.
[T-Mobile Note 7  Questions & Answers] kdoweb:
Same thing happen to me, I was told once T-Mobile processed the phone to send back to Samsung they will charge US the full amount which will reset everything back to $0.00. I wish they screw that process up and we get to keep it. (wishful thinking LOL)
[T-Mobile Note 7  Questions & Answers] DLovo313:
I did the transfer in store through smart switch wireless. The associate did most of the transfer for me, after it was done I told him I wanted to delete my accounts/fingerprints/iris on the phone because I had Samsung pay info on it, I also factory reset it through recovery and it wasn't an issue. I guess it just depends how anal they are about it at your local store.
[T-Mobile Note 7  Questions & Answers] tnick84:
Just use the smart switch to do a backup to external storage (sd card). When smart switch opens tap the three dot icon in the upper right corner
[T-Mobile Note 7  Questions & Answers] RaymondPJR:
I had to ask because my loaner was supposed to be sent overnight but it took five.
[T-Mobile Note 7  Questions & Answers] msage:
Thanks alot! I must have messed up smart switch by disabling something with package disabler. This is perfect, didn't know I could back up to SD.
[T-Mobile Note 7  Questions & Answers] MrAwesome75:
I got the text today on my way home from work. Wife got her text a few minutes later. Went to the store with all 4 phones. Exchanged in less than an hour. Kept all boxes and all accessories including the S-Pen. The guy who was helping us told us to go ahead and take them since they didn't need any of it. He hadn't done one of these yet, but basically returned the old Note 7s then "resold" the new ones. Went pretty well and as fast as we could have hoped. He even called customer service for us and went through our entire bill to make sure there weren't going to be any surprises later.

I called about 7 different stores between today and yesterday; even got on a wait list for a different color. No one has any phones. So, I decided to just stick with the black phone (since it was here). I like the way it looks, but having the silver S7 Edge the past week has made me like the silver and I've noticed less fingerprints and smudges because of the light color.
[T-Mobile Note 7  Questions & Answers] thatotherguy..:
I just got exchanged today
[T-Mobile Note 7  Questions & Answers] msage:
A couple years ago I jumped from a black note 4 to a white note 4 and the next month they billed me for a payment for each phone, so I called in to have it fixed. The rep somehow ended up refunding me everything I had paid on EIP, 400 some odd dollars. My bill went to -400 and my next two and half bills just deducted from the negative balance and I paid nothing out of pocket. So, it's possible!
[T-Mobile Note 7  Questions & Answers] Taimoorh5:
my code is 3DF3E3
[T-Mobile Note 7  Questions & Answers] mpttrung:
Omg I dont know what the hell is going on with me. I called them more than 5 times just for ship the new note to store for me to pickup and they just can't do it. All reps from tmobile are so stupid. The final thing that they suggest me to come to store for exchange which I already did.
[T-Mobile Note 7  Questions & Answers] tnick84:
Call 844-275-9309. That is the dedicated Note 7 recall line