yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Questions & Answers] mpttrung:
Yeah I just try 1 more time and finally got it. Thanks for your help
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Mine was actually overnighted to my store exchange took like 10 min that store is always helpful. Silver Titanium V2 IMEI passed the check. Finally
[T-Mobile Note 7  Questions & Answers] angeland:
Got the message today that it has shipped but the email said there would be a warranty exchange fee. I'm hoping that since the guys in the store seem to know what they are doing that that won't be true.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
When they did mine I told them about the email she said it never prompted her to apply the fee.
[T-Mobile Note 7  Questions & Answers] Patriot Virus:
Waiting for my note 7 to be at the store since they were all out of black ones. I called a number and had it ordered.
[T-Mobile Note 7  Questions & Answers] aznmode:
Email said the same for me. But when you pick up, they just do an exchange in their system and you'll be out in 5 min. No exchange fee.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
My note shows as refurbished in the info app the date of manufacture is not the same as the one on the box!
[T-Mobile Note 7  Questions & Answers] msage:
Which info app? Gunna go pick my two notes up this evening, they better not be trying to pawn off refurbished units at full retail price especially after all this shenanigans. They should have dropped the price at least a couple hundred dollars.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Samsung Info, free on the play store
[T-Mobile Note 7  Questions & Answers] aznmode:
I use this

https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
[T-Mobile Note 7  Questions & Answers] kdoweb:
My manufacture date is also of by one day my box saids sep. 10 but Phone: INFO displayed sep. 91th. Where did you see that your is refurbished which tab? Is IMEI same on both app and box?

---------- Post added at 05:09 PM ---------- Previous post was at 05:06 PM ----------

Thx found it my saids original (damn got me worried there for a bit)
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Both IMEI match I just picked this up at T-Mobile my box says it was made on 9/8/16 app says made on 8/30/16 and the refurbishment check says the manufacturing date does not match serial number lol
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Is urs an original batch note 7 or a new batch?
[T-Mobile Note 7  Questions & Answers] kdoweb:
I would fill out the promo for the freebie and take it back to T-Mobile and exchange it again. I would hate to have it on me knowing it might heat up or worst blow up.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
it got the green battery update and the IMEI shows as safe
[T-Mobile Note 7  Questions & Answers] kdoweb:
What do you mean? I didnt know there were more than one batch of the Note 7 V2?
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
I just meant are you checking an exchanged note or your original one.
[T-Mobile Note 7  Questions & Answers] kdoweb:
I would do a new thread and see if anyone else got a refurbished one. if you are the only one I would get it exchange.

---------- Post added at 05:19 PM ---------- Previous post was at 05:18 PM ----------

Oh ok, mine is V2 with software updated already
[T-Mobile Note 7  Questions & Answers] TheMightiest1981:
Got mine about an hour ago and it took an hour for them to complete the process. The phone doesn't feel the same, V2 has better gripping surface and it seems more resilient to fingerprints. Got the green battery indicator after the immediate software update.
[T-Mobile Note 7  Questions & Answers] PhilPan:
Just want to verify with everyone here... Do you get an entire new phone and accessories? Do they turn on phone at store?

And did everyone keep the spen and accessories.

I'm just trying to avoid issues when I go into this new store.
[T-Mobile Note 7  Questions & Answers] ggrant3876:
Kept everything except the spen, forgot about it or I'd of kept it too. They didn't even open the old box, just scanned it.
[T-Mobile Note 7  Questions & Answers] PhilPan:
U brought in the box? Did they turn on old phone or anything?

Did u get your 25 dollar credit.
[T-Mobile Note 7  Questions & Answers] ggrant3876:
​

Nope, didn't even open the box. Asked if the phone would power on and if it had water damage. I said that wouldn't matter since it's a recall and he agreed, but mine would boot and didn't have water damage. Gave me a immediate $25.00 credit because it took nmore than 1 1/2 hours to complete. Talked to T-Mobile via 611 and they said the $25.00 from Samsung will be in 1 to 2 billing cycles..
[T-Mobile Note 7  Questions & Answers] angeland:
Was able to get new phone yesterday. Asked about keeping the spen but they kept it. Gave me the box from the loaner to keep with everything in it.

Got my bill yesterday too. Just keeps going up. Charged me tax for the loaner and the monthly payment. No credit for the loaner to counter it even though it says it was a promotion in my account.

Edit-also says something about place of usage has changed. ????? Anyone know what that means?
[T-Mobile Note 7  Questions & Answers] xile6:
Finally got mines done, got that new spend smell lol. And ketp my old spens as well

But it was a pain in the ass. Over 3hrs at tmboile. And got skip 5 times because the guy messed up on the sign in sheet.

But got everything taken care. Ended up with a headache andnthen my wife drops her phone an hour later and cracks the back. :(

So now gotta pay $175 to get her another one.

Sml.
[T-Mobile Note 7  Questions & Answers] dtomlin:
Finally got the text yesterday that my phone was being shipped to the store. How long should it take to get there?
[T-Mobile Note 7  Questions & Answers] bkeaver:
Mine took 2 days. I ordered it on Thursday and received it today
[T-Mobile Note 7  Questions & Answers] Ec15:
After reading how long it was taking some of you to exchange in the store, I was dreading it especially with two phones to exchange. I had to do it anyway. Here's how it went for me.

Went to store for exchange and was told they only have silver. Explained that i had the order shipped to them after calling T-Mobile. Both phones were there. The rep then asked for our original receipts. Told her it's in my email and not on me. She asked her manager and was told everything is on the account. No need for receipt.

I asked if I can open the boxes myself but she said she needed to activate the SIM card. Told her she didn't have to. I will be using my old SIM card as I did with my last couple of phones. She said she had to activate the new ones. Manager overheard and corrected her. All she had to do was scan the new phones into the system. Bill comes out to $0.00 for both phones. Gave her the old phones without boxes, S pens and accessories. She handed over the new phones unopened and off I went.

Whole process took about 30 minutes total.

Success!!!
[T-Mobile Note 7  Questions & Answers] RaymondPJR:
Mine took a bit longer as T-Mobile was still a little confused about my phone being paid off. However, I got away with everything from the Note and from the S7 loaner, got my IQ Shield replaced and $20.00 upgrade fee finally refunded! On my way right now to get the new phone set up and apply for another Gear VR or 256 gig SD card, can't decide. Woke up today and decided to ignore everything I was told, called to see who in town had black, and went for it!
[T-Mobile Note 7  Questions & Answers] Heinous:
Hey guys, are you going to exchange your phones? Just checking.
[T-Mobile Note 7  Questions & Answers] raw2000j:
Tmobile told me bring device and all accessories it came with for exchange including the box.
[T-Mobile Note 7  Questions & Answers] black96ss:
I doubt you have to bring original box, most people pitch them. That being said, I doubt they wont exchange your dangerous phone because you threw away the original box. It's not like you were told to save it just incase samsung issues a recall. I firmly believe you'll only have to turn in the device itself. I plan on trying to keep my original box, accessories and s pen for a back up.
[T-Mobile Note 7  Questions & Answers] RaymondPJR:
Yeah, and they told me there was no process to sign up and get notified when replacements come in. Don't believe anything they say! Like the guy above says, my box is gone! And I'm keeping the accessories!
[T-Mobile Note 7  Questions & Answers] raw2000j:
ok ill try that too then lol
[T-Mobile Note 7  Questions & Answers] Nerowoof:
I think this is BS, do you keep all boxes from Amazon shipments you get. Do I have my box? Yes but that doesn't mean the public in general keeps their phone boxes after taking out what is needed. Will they refuse an exchange without a box? If so, get it in writing and hope to hell your phone explodes so you can sue the crap out of them for refusing you a refund on a known, widely publicized issue all because you didn't have the box or the ear buds or etc...
[T-Mobile Note 7  Questions & Answers] pr0cl1v1ty:
Interesting, I like the idea of keeping the s-pen.
[T-Mobile Note 7  Questions & Answers] Nerowoof:
My Spen has already fallen out...somewhere on bourbon street in New Orleans so its absent. When I called the tmobile rep I was told the phone could be in pieces and they HAVE to take it back it's a recall. To replace it it's 32 bucks on amazon so if I need to i will but i have no intentions of doing so.
[T-Mobile Note 7  Questions & Answers] probablecauzdnb:
I was at a T-Mobile store this morning. They said it will be a few weeks until they will get their replacements. Since the lg v20 is supposed to be out in about 2 weeks also I think I am jumping the Samsung ship over to lg. Rep said it shouldn't be a problem exchanging my note for the v20.
[T-Mobile Note 7  Questions & Answers] mgymnop:
Might do the same if it is weeks until the replacements ship or even wait for the new Google phone. More than disappointed with Samsung.
[T-Mobile Note 7  Questions & Answers] DVS_Sokar:
I was considering this also. I require 6 things of my phone:

Currently Requirements:

1. Bigger AMOLED or QHD display 5.6 inch or larger

2. Removable Storage option

3. Fast/Standard Wireless Charging

4. Android 6.0.1 or later (Newest preferred)

5. Biometric Security Features (Fingerprint/Iris Scanner)

6. Build Quality: Solid, quality parts, does not bend and/or color shift

Want to have's:

1. Unlocked Bootloader\Unlockable Bootloader

2. Waterproofing (Not around a lot of water so not a big deal)

3. Durability (I am very careful with my phone)

Based on my requirements the V20 looks to be more in line: Comparision
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
I wanna keep the replacement SPen tips lol
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
This is from the T-Mobile Twitter CS.
[T-Mobile Note 7  Questions & Answers] sfsilicon:
Passed by my local tmo store in Santa Clara, CA. Asked when the Note 7 would be back on sale again (didn't say available for replacement). Was told end of the month of September. Hope that is true and it means exchange stock will be available sooner.
[T-Mobile Note 7  Questions & Answers] CB620:
OK so.... Has anyone returned their Note and kept any accessories?
[T-Mobile Note 7  Questions & Answers] JayDean03:
I was told by T-Mobile to only return the phone. That's it. Not the box or accessories.
[T-Mobile Note 7  Questions & Answers] crawldit:
Returned mine yesterday. I kept everything and only returned the phone. They didn't say anything about the missing accessories but did want to see my original receipt. They reimbursed me for the down payment and screen protector in the store but said I had to call in for a credit on my first eip payment. Quick and painless.
[T-Mobile Note 7  Questions & Answers] JayDean03:
^did swap it out for an iPhone? (Judging by your Sig)
[T-Mobile Note 7  Questions & Answers] toastido:
I just got done returning mine, was able to keep charger and ear buds. Went to s7 edge. Just submitted claim for a free gear vr from the n7e. Lol.

They only needed the box for the stickers.
[T-Mobile Note 7  Questions & Answers] crawldit:
I have an old iPhone 6 Plus that was sitting in a drawer. Super laggy compared to the note 7 but it's also 2 years old. I'm using it for tmobiles iPhone trade in deal for the iPhone 7 plus preorder. If I don't love the iPhone 7 plus then I'll jump back. I don't mind iPhones, but they bore me after awhile.
[T-Mobile Note 7  Questions & Answers] AviationPhotographer:
How did you submit a claim for the VR?
[T-Mobile Note 7  Questions & Answers] toastido:
Via samsungpromotions.com
[T-Mobile Note 7  Questions & Answers] draztikrhymez:
Brought my box in just in case and they took everything. Charger, cable and all...
[T-Mobile Note 7  Questions & Answers] RaymondPJR:
Well, if you're ever in the same situation, don't do that again!
[T-Mobile Note 7  Questions & Answers] draztikrhymez:
Exactly
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
So I went to the store today to return my note and the assistant manager told me the Samsung rep was in her store today saying they would be getting new phones by Friday. So I said I'll hold on to my note till then. More I think about it I'm feeling that's fasle. First off now that the note must be CPSC approved I doubt Samsung has made thousands of US versions when each carrier will have to have its phone approved before they mass produce them. Second the testing will probably take as long as the earth has been around that is if they aren't sitting on a desk in a locked room for a few weeks. If there is one thing the government knows how to do well is waste time and move slow. Just wondering what you folks think is the time frame were dealing with?
[T-Mobile Note 7  Questions & Answers] truckerdewd:
I have been told by 3 different T-Mobile reps, one of them the manager and only person I deal with at my local store for more than 3 years now, that they will have replacements sometime this week.

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
In not saying I don't completely think they won't just with logistics and given the red tape now I'm not boxing my note up in preparation lol.
[T-Mobile Note 7  Questions & Answers] JayDean03:
I'm looking at the 7plus as well. T-Mobile wanted be to turn it in with the exchange program but I do not have a spare phone. I'll wait until releasing day.
[T-Mobile Note 7  Questions & Answers] Darriousx:
I called T-Mobile Support and got a rep. I have 3 Note 7's on the account. Just gave only one back yesterday for a full refund. Two will give back in store when the new ones are available. He asked me what phones I want to use temporarily and I said S7 Edge. Getting them overnighted. Will definitely use the promotions lol.

He said to power off my current Note 7's. And trade in the S7 Edge and Note 7 in store when the new version is released. Kind of want to try the V20 but I'm sure I'll like the Note 7 instead.
[T-Mobile Note 7  Questions & Answers] harveydent:
Just got off the phone with TMobile and they're shipping an S7 edge while I get to keep the old Note until they get the new ones in, so essentially, I now have 2 phones to mess with. And at least I'm not stuck using my old Note 3.

And their call center is swamped, aside from this Note 7 fiasco, they're also taking pre-orders for the iphone 7 over the phone, apparently.
[T-Mobile Note 7  Questions & Answers] havok8301:
I just called and they are sending me a silver edge s7 but how are we going to get promotions if it asks for receipt??
[T-Mobile Note 7  Questions & Answers] truckerdewd:
If you had an eip emailed to you to sign, you have a receipt

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Questions & Answers] black96ss:
So let me get this straight, we can get a s7 edge as a loaner??? I thought they were giving out some cheap samsung phone
[T-Mobile Note 7  Questions & Answers] truckerdewd:
Nope. T-Mobile says it's a loaner of your choice of anything they have in stock but in reality, it's an S7 or S7 edge. With me they only gave me the option of an S7 for some reason. Not actually going to use it and it will sit on my dresser until the replacements are available in store hopefully by Friday

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Questions & Answers] AviationPhotographer:
I just was on the phone with TMobile as well, super easy process. The gal on the phone said that there's been a huge crazy rush to exchange the Note 7s today, in fact she'd only had two calls that weren't about the note 7. She offered me any phone I wanted pretty much, but I opted for the S7 Edge since it was the closest to the note 7 spec wise. Nothing changes on my account, I still keep paying for the Note 7. When the Note 7 replacements come in, I just take both the S7 and Note 7 in and get the good Note 7. My account will show a payment plan for the S7 edge, but there will be a credit for that monthly payment. If I decide to keep the S7, they will basically remove the Note 7 payment and add the S7 edge instead. Super painless, and at least I have something till the new ones come in.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
Well I went back to the S7E they did it in store too. Basically they refunded my note 7 and bought the S7E got back a few hundred bucks and when the new ones come in I can swap this for the new notes. Not sure I'm gonna go back its a great phone but it's like the plague so much negativity around it.
[T-Mobile Note 7  Questions & Answers] alfadog77:
My loaner black s7 just came in... already hating it. Note 7 felt wonderful and premium in my hand and the S7 feels so small. Really want samsung to speed things up lol
[T-Mobile Note 7  Questions & Answers] black96ss:
Called t mobile today, I'm getting a replacement note 7 when theyre available. They asked me what loaner I wanted. I picked the s7 edge, they even asked what color s7edge I wanted. They didn't charge me a dime. I was told id have it in 2 to 3 days and when my new note 7 comes in, to bring the s7 edge and my current note 7 in. Also since I have a receipt for s7 edge, I can get the gear vr for free because of the promotion. So since I bought my note 7, I've got a 256 gb sd card, a vr gear, keeping all my original note box, charger, ear buds etc, and get a new note 7 in the box, and $25.00 tmo credit. Yes the recall sucks but I feel I made out
[T-Mobile Note 7  Questions & Answers] chavist:
Does anyone know if the Gear VR is the new version that works with Notev7
[T-Mobile Note 7  Questions & Answers] rcobourn:
It is. it's got the usb-c connector.
[T-Mobile Note 7  Questions & Answers] harveydent:
Has anyone who had an S7 Edge shipped to them received theirs yet? And when did you call?
[T-Mobile Note 7  Questions & Answers] guaneet:
Got a loaner iPhone. Had to return/exchange the note 7 because that's how the rep said it worked. He said if I got a loaner from online I would have 14 days to return the note 7 to t mobile. Weird. I said screw it and did it. Still have an s7 edge laying around if the iPhone becomes to cumbersome
[T-Mobile Note 7  Questions & Answers] Intub8:
I think the iphone release is Friday too. I will avoid the store at all costs that day.
[T-Mobile Note 7  Questions & Answers] rcobourn:
Called Monday afternoon. They said I'd have it in 2 to 3 days. If they overnight it today that could still happen. My Note 7 is sometimes running pretty hot the last couple of days, so I'm thinking sooner would be better than later. I for one am very skeptical about them having replacements in store by Friday. If that was going to happen, why would they ship me a loaner that I would only need for 24 hours.
[T-Mobile Note 7  Questions & Answers] black96ss:
Ordered mine Wednesday but they actually tried sending me a regular s7 but I caught it when they sent me the e receipt. I immediately called back and told them I ordered a titanium s7 edge, not a black s7. They cancelled the s7 and my s7 edge will be in tomorrow/maybe today. It is a loaner phone and I was charged $0.00. A temporary 80.00 charge was added to my account but then they credited it back. Now if use my e receipt and the imei off edge, I can get the free promotion for the vr gear.
[T-Mobile Note 7  Questions & Answers] knytphal:
I took mine in last Saturday for a refund. I kept the spen, just in case I decide to go back to the Note 7 when they are available. They have already credited our account, which was a little surprising.

I was on JUMP2, but I'm thinking next time I'm going to see about getting Jump On Demand. The T-Force rep didn't see anything wrong with that option.
[T-Mobile Note 7  Questions & Answers] tnick84:
No because you also need the mac address
[T-Mobile Note 7  Questions & Answers] black96ss:
Correct which will come with phone
[T-Mobile Note 7  Questions & Answers] AviationPhotographer:
Took a few days, but T-Mobile is finally sending the loaner S7 Edge. Got the shipping notice today.
[T-Mobile Note 7  Questions & Answers] galaxy4mylife:
We all got replacement phones and Samsung just said that most retail locations will have replacements no later then the 21st of approved note 7's haha
[T-Mobile Note 7  Questions & Answers] barfingmonkey:
Just got the email from Samsung, stores should have them by the 21st.
[T-Mobile Note 7  Questions & Answers] mgymnop:
And all the drama of the people for nothing. Glad that I haven't gotten a loaner.
[T-Mobile Note 7  Questions & Answers] s0calstate0fmind:
Might as well held out. My loaner s7 edge is on its way also. Good to see they have a date confirmed tho. Wasn't looking forward to using the s7edge at all.
[T-Mobile Note 7  Questions & Answers] rcobourn:
I don't know. My phone started complaining today about being too hot to use. Of course I was tooling around Phoenix with a broken air conditioner, so maybe don't have to have a failing battery for that to happen.
[T-Mobile Note 7  Questions & Answers] ejdavis:
Yes, but you missed out on free 256 gig card or VR Headset! 7edge offer...
[T-Mobile Note 7  Questions & Answers] DVS_Sokar:
Yep My Loaner Promo "Gear VR 2016" is "Preparing to Ship" just in time to use with my replacement Note 7. My 256GB SD card came yesterday. =)
[T-Mobile Note 7  Questions & Answers] StaticMoot:
My loaner S7e is supposed to arrive today, but if the new notes are going to be available next Wednesday, I'm not sure I'm going to bother opening it. Too much of a pain to set up a new phone just to use it for 5 days and do it all over again. I've just been smart with how I charge my Note7. Hell, I played Pokemon Go for 2 hours in the middle of Florida summer and the phone was less hot than my old S7e got doing the same.
[T-Mobile Note 7  Questions & Answers] zonly1:
I'm really glad I got my S7E loaner. First, I got to see/feel why the Note7 is superior and second, I got to take advantage of getting a 2016 Gear VR. To boot, no drama...I went into the local store and they took care of it.
[T-Mobile Note 7  Questions & Answers] RaymondPJR:
Looks like mine is still going to ship although I doubt see it till Tuesday!
[T-Mobile Note 7  Questions & Answers] RotaryXperiment7:
so the 2016 one is the type c one?

I have the older one so I would hate to put down for 2 and get 2 more older VRs
[T-Mobile Note 7  Questions & Answers] truckerdewd:
Yes the 2016 is the new one with the type C. It also includes an adapter to use with the S7, S7 edge, S6, etc.

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Questions & Answers] StaticMoot:
Has anyone gotten a firm answer on how the exchange is supposed to work? I was told by the associate at a retail store I could just bring in the loaner and the note and get a new note, but the customer service line said it had to be shipped. I'm still just worried they're not going to stock the retail stores well and I'll have to wait an extra week just to get my hands on a phone.