yashsingh1/xdaforums huggingface dataset:
[Moto G4 Plus Questions & Answers] meamo:
My G4 Plus is also bent! I only had it in my front pants pocket, not sat on it or done anything out of the ordinary.. I've been in touch with Motorola support but they say that their warranty doesn't cover physical damage, I argued that this is a design flaw but they aren't budging, they keep saying it's a "chargeable repair". I've been a loyal Moto G user since the 2nd Gen, I've never damaged a phone before (not even cracked a screen!) and certainly never bent one! So for them to imply I've not taken proper care of it is a slap in the face. In fact, here's the last email I received from them:-

"According to our warranty terms and conditions, physical damages are out of warranty regardless of the circumstances.

As this phone is bigger than the ones you had before, it is indeed more likely to get damaged if you leave it your pocket and sit on it for example. It is up to our repair centre to look at your phone and see if there is a manufacturer's fault or if it is proper physical damage that happened because you did not take proper care of the device.

Unfortunately, we cannot tell you in advance what this diagnosis will be since only our certified repair centre will see your phone. But as physical damage is never repaired in warranty, it is very likely that you will get a quote.

I understand your dicontent, but our warranty terms and conditions cannot be bypassed, I am truly sorry.

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number."​

I'm extremely disappointed and angry that I've wasted hundreds of pounds on the top-spec G4 Plus, only for it to basically be made of chocolate! If this is what they call product design and customer service then I will never buy Motorola/Lenovo anything ever again.
[Moto G4 Plus Questions & Answers] Gmccorley:
My phone also bent (g4+). Having problems with customer service. Any one ever had this problem resolved?
[Moto G4 Plus Questions & Answers] trsix:
umm

They don't bend by themselves :rolleyes:

Obviously not a warranty issue.

I bent my my Nexus 5 ruined it. My bad.
[Moto G4 Plus Questions & Answers] joa8000:
That sounds bad dude.

Can you upload a photo of the phone bend?
[Moto G4 Plus Questions & Answers] derausgewanderte:
wearing mine in my front pocket as well. It seems that a lot of force is required to bend this. The guy from the video that hyof posted actually bends it back to straight once he applied an excessive force to it to get it to bend slightly.

You could actually advertise your Moto G4 Plus as curved screen smartphone ;).

Hopefully you get your issue resolved. May the force be with you...
[Moto G4 Plus Questions & Answers] meamo:
Well I gave up on the G4... a month or so ago it stopped charging properly unless the phone/USB cable was balanced just so, and then it would take hours for full charge. I'm currently in NZ until next year and they said I had to send the phone back to UK for repair for software reasons, which would have cost a bit and then probably cost me for a "repair". I said I won't buy Lenovo or Motorola again (shame, as the P2 with 5100mAh battery sounds pretty good) so have bought a replacement OnePlus3.. which it turns out is a much better phone than the G4. Well, for now at least! :fingers-crossed:
[Moto G4 Plus Questions & Answers] m4tt94:
Wow, I was going to buy this device, but this may be a deal breaker. Can someone post a picture of the bend? I'd like to see how bad it is.
[Moto G4 Plus Questions & Answers] Tel864:
Bending isn't something that happens easily. I have 2 G4s and they bend no easier than the G2 or G3 I owned. Any phone will bend if you apply enough pressure to it.
[Moto G4 Plus Questions & Answers] m4tt94:
Maybe I tend to be a bit paranoid about my devices. I know that any phone bends or breaks if enough force is applied, but some are more fragile than others. I had the first G, the X and the second E, and they all were very sturdy devices. I was very surprised reading this tread.
[Moto G4 Plus Questions & Answers] meamo:
I like to think I also take care of my phones, but I feel that this one was a bit too delicate. I've owned many phones over many years without damaging them, and specifically a Moto G2 and a G3 for a longer period than 5 months without damaging either, but the G4 was bent within a couple of months of ownership (to be honest, I don't think I could bend a G3 without snapping it! The G4 is only about 1cm taller but quite a bit thinner) Now the bend itself didn't seem to damage the phone, it still worked fine but when it stopped charging a month or so ago that was the last straw for me.

https://goo.gl/photos/SdoQvGQmAxhibr4K8

I've attached a photo of the bend (I think, never done this). It's difficult to make out but it's around the area of the volume rocker. It doesn't seem much of a bend but you can definitely feel it in your hand, especially with the back not fitting flush and creaking - I noticed it myself within a few seconds of picking it up the next morning.

Now I was very happy with the phone, I was recommending Moto Gs to all my friends before this and before the charging problem I could have easily lived with the slight bend. So if you are certain you won't put too much (but how much?!?) pressure on it then get yourself one, I'm sure you won't be disappointed. Unless it mysteriously stops charging properly that is :)
[Moto G4 Plus Questions & Answers] derausgewanderte:
definitely visible, sorry to hear about your experience. I will definitely pay more attention with my phone now after seeing this. Btw. the best way to show the bend is to look along the edge of the phone back to front while holding it horizontally.
[Moto G4 Plus Questions & Answers] trsix:
Pretty much any phone will bend if mistreated.

If i bend mine i'm gonna whine in this thread.
[Moto G4 Plus Questions & Answers] hayame:
That really sucks so see that happen to your phone.

I feel like a lot of the issues that have been happening to people like overheating and so, seem to be determined by pure luck.

I've been putting my screen face down when I sleep and because of the tempered glass screen protector and no case, it's been sliding around while I sleep, I find myself waking up on my side with my phone directly under my shoulder and it doesn't seem to have bent in any way.

Hopefully you get this sorted out.
[Moto G4 Plus Questions & Answers] meamo:
Yes you do that. Now we know that just putting it in your pocket is 'mistreating' it, we know not to do that. Thanks for your informative and helpful post.
[Moto G4 Plus Questions & Answers] derausgewanderte:
Don't feed the trolls. It happened and anybody should feel sorry for the person this happened to - it could be me and you next. We all know how to be careful with our devices. We also understand that this is not a widely reported bend-gate issue. We therefore expect the manufacturer's response to warranty claims to be most likely negative.

It could be an isolated device build problem that made this particular phone or phones more susceptible.

Personally, i would try to live with the bend if hardware is not affected, or try to bend it back, or try to wear it facing the other way for a little bit too see if it bends back.

Good luck.
[Moto G4 Plus Questions & Answers] pastorbob62:
Wow! I've carried my phone in my front pants pocket numerous times and have never seen any bend in it. It is as straight as it can possibly be. However, I do have a case on it so maybe that is the difference?? Don't know, just wondering.
[Moto G4 Plus Questions & Answers] Quartereric:
Hell, do you use it naked? I mean without any case? Have not happen to me and I do have a rude use with it. Hope warranty makes it for you, cheers.
[Moto G4 Plus Questions & Answers] rajrocksdeworld:
no bend
[Moto G4 Plus Questions & Answers] meamo:
No I didn't have it in a case. I bought one once but only had it on a few hours as it felt far too bulky. Maybe that didn't help but I've never had a case on a phone, besides the G3 Flip cover which added no bulk with it replacing the rear cover.
[Moto G4 Plus Questions & Answers] sam1101119:
Now I'm using my moto g4. I send it to Motorola and they send it back to me saying "this can't be repair. In warranty or not". So now I'm using it bend. It's bend like the One Who send the photo. Idk what could be happened... Btw for the moment it's working properly, no problem at all. I Hope it will work like this in the future and the battery won't have problem. Thanks for answers
[Moto G4 Plus Questions & Answers] $!>:
Moto g4 plus has seriously design glass!

Mine started bending and I initially thought I felt so cause I was high. But many of my friends confirmed it. Lenovo is ****ing up moto.

P.s I always used the phone in an amzer case.
[Moto G4 Plus Questions & Answers] trdx:
Another Bent MotoG4+

Hi All,

My MotoG4+ also got bent !!!

Same as in the picture, it always go's in jeans front pocket

it has a TPC Case and a Gorilla glass protector

I started noticing when it stooped being flat on the table

Only 1 month old ...... :(

(still usable )
[Moto G4 Plus Questions & Answers] crossface:
Mine is bent also. G4 Plus. It's been in a case since I got it. It was always in a case and not a flimsy one, one of those ugly fat one's with built in screen protector. I sent it to Motorola to fix the ghost touch issue a lot of people are experiencing and they said they aren't going to fix it because it's bent and sent it back to me.
[Moto G4 Plus Questions & Answers] indianets:
Mine didn't bend but volume rocker felt down.

I can easily say that G4 has the worst build quality in G series and maybe Lenovo has crushed the reputation of Moto.

My last device/recommendation from Lenovo/Moto. Never coming back again. I was using devices since Defy.
[Moto G4 Plus Questions & Answers] Tigger 29:
It's a heating issue. They get hot they bend easy as.
[Moto G4 Plus Questions & Answers] strongst:
Never heard such a nonsense. The G4 plus isn't made from chocolate that melts above 35°C
[Moto G4 Plus Questions & Answers] Lsjms:
I too have never broken,cracked or damaged any of my phones. I never put them in trouser pockets- always zipped in chest/jacket pocket. Case & screen protector on from new.

Moto g4, 5 days old and suffered no harm i was aware of. Now bent over the length of one side. Working fine but the tension in the screen means the slightest knock will crack it.

Disappointed
[Note Edge General] JohnNadeau:
According to AT&T's site, Android version: 6.0.1 Marshmallow is now available for download for the Galaxy Note Edge N915A ! :)

See AT&T KB426661

[IMG="Screenshot from AT&T page"]https://snag.gy/R0PIQF.jpg[/IMG]
[Note Edge General] androidBH:
I am from Bosnia. Link for downlod pls.. :)
[Note Edge General] JohnNadeau:
No Link.... must download it from your phone.
[Note Edge General] JohnNadeau:
Here it comes! The download has begun 9:32pm EST :)

This should be interesting!
[Note Edge General] Bluecham:
Anyone able to find a full changelog?
[Note Edge General] Roxisayshi:
Can someone post a file to download and apply update via odin? I have unlocked device and cannot get ota. thanks
[Note Edge General] neomesjasz:
Hi I live in Europe and have at and t version of note edge , still didn't get ota update, changed vpn setting for USA but nothing, could someone give a link please with manual update, my baterry drain is horrible, eating power 5% for 7-8 minutes . Think android 6 will help. Any tips for both problems?
[Note Edge General] androidBH:
http://droididea.com/download-n915aucu2dph5-stock-marshmallow-for-att-note-edge-n915a/
[Note Edge General] Xxb00stnxx:
My SM-N915A says that it is up to date when I use ota, kies, and smart switch on pc but I'm still on OI6 build 5.1.1 any help on updating my device or link to download the needed files for the 6.0.1 MM update..... THanks
[Note Edge General] neomesjasz:
Thanks for link but there is no .tar file. Think file it is not yet on the Internet
[Note Edge General] Khurramjavaid:
I'm from Pakistan but it says software is up to date on at&t note edge . What now ? Currently on 5.0.1
[Note Edge General] Xxb00stnxx:
So today I went to the Samsung shop inside best buy to get the update because when I tried to update via OTA, Kies, and Smart Switch (computer app) it said that my device was up to date. So I was talking to the tech there while i got my update, I had asked what software they used to update the phones the tech told me that it is called "Smart" not Smart Switch. So the tech gave me back my phone and I looked to see what built number I got updated to I saw that it was COI9. Then I argued with the tech that AT&T had pushed the MM update . So the tech was nice enough to check to see if I had anymore updates and to my demise the tech said that it was the latest update... If anyone can get a hold of the software that they use could/would be nice enough to upload it so we can do the forced updates to our Samsung devices.
[Note Edge General] joerolando2701:
Anyone else see this weird box shows up during boot also wasn't there on lollipop
[Note Edge General] joerolando2701:
Boot screen
[Note Edge General] Xxb00stnxx:
Did you update to the MM 6.0.1?
[Note Edge General] JohnNadeau:
After we upgraded our two Note Edges to Marshmallow, we are definitely not seeing the imprint/line that you're seeing.

It almost looks like screen burn.

Also, we had ordered a used replacement Note Edge a while back and it came looking just like that. We tried screenburn apps, which did not fix the problem (so it was sent back).
[Note Edge General] carlittos:
N915AUCU2DPH5 Note Edge Marshmallow

I only found the file name:

AP_N915AUCU2DPH5_CL8932341_QB10663788_REV00_user_low_ship_MULTI_CERT.tar.rar

We can find the file through this link, but they ask you a vip account... :(

3w . clangsm com /ftpdemo/index.php?dir=Flashes/Samsung/Android/Marshmallow_6.0/SM-N910A%20Samsung%20Galaxy%20Note%204%20%28AT%26T%29/N910AUCU2EPH5
[Note Edge General] Xxb00stnxx:
link fix

http://www.clangsm.com/ftpdemo/index.php?dir=Flashes/Samsung/Android/Marshmallow_6.0/SM-N915A%20Samsung%20Galaxy%20Edge%20%28AT%26T%29/N915AUCU2DPH5/
[Note Edge General] androidBH:
2 GB ?
[Note Edge General] neomesjasz:
Could someone give us normal link, they want 29 dollars for vip status for 1 month, this is more expensive then Netflix Spotify and Google music all together. Dropbox or Google drive should be ok.
[Note Edge General] Xxb00stnxx:
So I went to Best Buy today and they did update my N915A to MM so if y'all can help/tell me how to extract it from my phone, i'm willing to upload it
[Note Edge General] neomesjasz:
Don't know how. Didn't find nothing in google.
[Note Edge General] imperialxcon:
Please refer to this link http://xdaforums.com/note-4-att/general/how-to-download-links-t3450822
[Note Edge General] Webergti:
Good luck "POS" At&t is a big pain on releasing OTA and they don't release the firmware's like the rest of the us carriers or Samsung on the rest of the international models so if you are don't have and At&t active sim card it be really difficult to get OTA's but if you want 5.1.1 go to this

http://xdaforums.com/note-edge/general/stock-att-note-edge-5-1-1-t3241314

beware if you don't un click F.Reset Time on odin it will factory reset your phone and you will lose everything so you my want to back up your personal info with Samsung smartswitch software before flashing that firmware with odin and you may have to flash 5.1.1 even if you want MM or MM may not boot up and for MM we just have to wait for someone to capture the OTA so we can flash it on a SD card on Stock Recovery mode or for some one to post a link for the tar file so we can flash it with Odin
[8525, TyTN, MDA Vario II, JasJam General] Cakez:
so this morning I recieved a text from one of my friends. So I pressed reply and as I was typing the message, my phone turned off. Keep in mind that my battery was almost full. I tired turning it back on, reseting, taking out the battery and putting back in, and still nothing. So then i plugged it in and nothing still not even the red light indicating that the phone has been pluggd in didnt turn on.. Have any of you ever had this problem, if so how did you resolve it.

Many thanks in advance.
[8525, TyTN, MDA Vario II, JasJam General] mrschwarz:
Have you tried a warm or cold reset?
[8525, TyTN, MDA Vario II, JasJam General] Cakez:
yes i've tried both a normal and hard reset and still nothing.
[Galaxy Tab S Q&A, Help & Troubleshooting] noxarcana:
Just wondering if viper4android works on the new 6.0.1 update?
[Galaxy Tab S Q&A, Help & Troubleshooting] Mitis1:
On my T805 it doesn't...
[Galaxy Tab S Q&A, Help & Troubleshooting] noxarcana:
I got it working.

Root

Install BusyBox

Reboot to recovery

Flash viper and the supolicy zips

Reboot

Install viper drivers

Reboot

Use any script execution app (I use ROM Toolbox Pro) to run 50viper.sh found in system/su.d

Open viper and make your changes

You will have to run that script EVERY time after a reboot. For some reason the script isn't running on boot.
[One (M9) Q&A, Help & Troubleshooting] computerslayer:
Have you identified your MID & CID? This will be key in finding the correct RUU. The best resource is the SKU/CID/MID list by Sneakyghost & Behold_this (url below). Yes, we could look it up for you, but it's best to learn firsthand and will take just a minute or two.

Once you know your carrier and model, we can start searching for the matching. From your information, it looks like you're currently on Lollipop firmware, so we're talking about moving you to Marshmallow if it's available. This will get you the latest firmware and enable you to run the latest custom ROMs, if you should choose to do so.

Useful links for modding your HTC M9

Flippy498's Google Sheet

- the end-all, be-all resource for HTC M9 restoration

SKU-, CID- and MID-List by Sneakyghost and Behold_this

- a spreadsheet for using your CID & MID to identify your phone

HTC Sync Manager

- installs the necessary drivers & ADB tools for the HTC M9

Instructions for obtaining your CID, MID & software version on Windows:

a. Install HTC Sync Manager (this will install the necessary drivers & ADB tools)

b. Boot your phone into download mode (from a powered off state, turn on by holding the POWER+DOWNVOL)

c. Connect your phone to your PC

d. Open a command prompt window

e. Navigate to the ADB tools folder, typically C:\Program Files (x86)\HTC\HTC Sync Manager\HTC Sync

- assuming the path is correct, you can cut & paste this command into your terminal: cd C:\Program Files (x86)\HTC\HTC Sync Manager\HTC Sync

f. Execute the following command in a terminal (command prompt): fastboot getvar all

g. Copy the lines that mention product, version-main, mid, and cid.
[One (M9) Q&A, Help & Troubleshooting] Flippy498:
[MENTION=1950850]computerslayer[/MENTION]: It's actually easier to look at the line with "OS" at the beginning which can be found in download mode (it states the same information as version-main from getvar all) and to search for a RUU that corresponds to that firmware version. There is no need for finding out the device's CID or MID. ;)

Edit: Besides of that all the needed information can already be found in the OP.

[MENTION=7717407]djope47[/MENTION]: Visit HTC's US website. They provide RUUs for US carriers. The search function of your browser and your version-main will probably lead you to the correct RUU. Newer versions with the same SKU (the numbers behind the second dot in the firmware version and before the third dot) should be fine, too.

Edit2: Or you look at the RUU collections which are linked in my thread (located in the general section).
[One (M9) Q&A, Help & Troubleshooting] djope47:
i got my firmware from HTC site (sprint) and in the begging of flashing (0%) it gives me error-155 (same result with unlocked/relocked bootloader and S-ON) and when i try with zip file it tells me i dont have the correct CID
[One (M9) Q&A, Help & Troubleshooting] computerslayer:
Thanks Flippy! I appreciate the chance to learn more about the M9.
[One (M9) Q&A, Help & Troubleshooting] Flippy498:
So you tried the M9 x.xxx.651.xx RUU from HTCs website while your phone was relocked and booted to download mode? Your phone definitely has the correct Sprint CID therefore it's not normal that you face that error. How did you try to flash the *.zip from stifilz's collection (or did you extract the *.zip from the *.exe by yourself - if so: what have been your exact steps?)? Did you use fastboot or have you tried the SD card method described in my google sheet?

I personally don't like the *.exe files or the fastboot method (which actually work the same way). They fail so many times due to little mistakes a user can make. The SD card method on the other hand doesn't rely on working USB cables, drivers, the correct USB port, and a relocked bootloader (so you can use it with an unlocked bootloader, too) or in some cases the correct windows version (some people have problems with win 10 whereas the same setup with win 7 doesn't produce a single error for them).
[One (M9) Q&A, Help & Troubleshooting] djope47:
ive tried the sd card method (go to download mode then press volume up button ) and i got the failed msg ,i tried it with different x.xxx.651.xx RUUs all gives the same result
[One (M9) Q&A, Help & Troubleshooting] atifunst123:
Is it possible to install ruu from the US developer version to HTC One m9 bought from other country ? (Dubai version )
[One (M9) Q&A, Help & Troubleshooting] djope47:
i found this https://www.youtube.com/watch?v=xWmnHwkDrKk ,its the same problem that i have but its for htc one ,ist safe if i try it on htc m9 ?
[One (M9) Q&A, Help & Troubleshooting] computerslayer:
I didn't watch the video, but I can tell you that he is using an HTC One M7 and that I wouldn't follow instructions for anything other than your phone model (HTC One M9).
[One (M9) Q&A, Help & Troubleshooting] djope47:
i noticed that all RUU.zip files that i downloaded are corrupted i cant extract them ,and the size of zip file is more than 2GB but the total size of the files inside it is like 70MB is this normal ? ive downloaded several RUUs and they are all with the same problem
[One (M9) Q&A, Help & Troubleshooting] Flippy498:
They're encrypted and not meant to be unzipped. Therefore many programs can't handle those archives. If you use 7-zip and the #-method then you're able to unzip a RUU. However there is absolutely no reason why you should do that since they get flashed as a zip.
[One (M9) Q&A, Help & Troubleshooting] djope47:
so what should i do ive tried what u said and didnt work out ! should i try this method https://www.youtube.com/watch?v=xWmnHwkDrKk ?? and in those RUUs they have the same CIDnum with my phone but the MIDnum mine is 0PJA10000 and the sprint RUUs have 0PJA20000

any solution ?
[One (M9) Q&A, Help & Troubleshooting] Flippy498:
Oh yeah, I totally missed that. The MID with the 2 is the correct one for sprint. Did you buy your phone second hand? It looks like someone set is S-OFF, changed the MID and set it S-ON, again. Maybe that person flashed a RUU that's not compatible with that phone, too. You should try to find out the Serialnumber of the phone and contact HTC for finding out whether it really is a sprint phone or whether someone borked an international M9 (your current MID is the international one). GSM firmware and CDMA hardware are not compatible and vice versa. In the worst case it's unrecoverable.

If we know it's original firmware we might be able to fix the phone with a RUU. However I can't guarantee anything.

Btw, instructions how to flash RUU.zip files can be found in my google sheet, too.
[One (M9) Q&A, Help & Troubleshooting] djope47:
all what you said i was the one who done that ! i bought it with s-off and with TWRP and i was trying to get it back to stock so i followed a guide that told me to change my MID to 0PJA10000 (its was 0PJA20000 at first )then i flashed a wrong RUU that was in the guide and i set it S-ON again ! i contacted htc they told me its sprint

any solution now ?