yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] taiseer999:
Here in KSA we got a free Samsung Bluetooth head set and a value kit (smart cover, USB C converters, and wireless charger (fast charger stand type) free of charge for those preordered the phone prior to the 24th of August for a total of US $773. On recall the owners only returned the phone and the box contents and kept the gifts (courtesy of Samsung) and collected full amount paid back. Just received an email from one of the distributors whom I dealt with to preorder (Jarir bookshop) offering a $77 discount upon arrival of the Note 7. No ETA (word of mouth 1st of October)
[Note 7 Questions & Answers] tamblot:
Did they require to return all the accessories that came with the phone like the cable, adaptors, charger, headset and manual? What about the phone box? I'd expect that the unit alone and the proof of purchase would be enough. The accessories are all working fine. Though I kept the boxes of my N7s but I dont plan to bring it all with me during the swap. They can keep the box of the replacement unit and the rest of the accessories that comes with it if they want.
[Note 7 Questions & Answers] taiseer999:
The phone box with all the contents. You can always try and it depends on the dealer. Get in touch with Samsung Saudi in tweeter for further information.
[Note 7 Questions & Answers] ooMoo:
I just received an email from Samsung with a survey asking what i though of the exchange program. I made sure to tell them i was not happy that they are not offering anything extra for the hassle of getting the device replaced.
[Note 7 Questions & Answers] vettesale:
Target will take the phone back and refund you the price paid. Then you can then purchase another Samsung. Once the Note 7 is in stock you can purchase it again. So they are treating it like an exchange to another phone because you don't like the Note 7 then exchange that new one again to the Note 7. All these will require manager override of their normal 14 day return policy. I haven't gone through this hassle and will wait until the 7 are back in stock. In the mean time I'm using my old S6.
[Note 7 Questions & Answers] bayniner:
Wait so their going to do a credit check for me to get new phone now and then a credit check again for md to go back to note, no thank you
[Note 7 Questions & Answers] BarryH_GEG:
What does a "good" global product recall look like? No vendor plans for these types of things. So it's a cluster, especially in the beginning when problem identification, communication planning, project management, product availability, and logistics are all going on at the same time and not necessarily in the desired sequence. Add in various global regions with localized market approaches along with carriers and third party distributors and you've got a recipe for a mess. With 2.5M phones to exchange everyone regardless of where, when, and how they bought a Note7 all want to be first in line and that obviously can't happen. Some regions are more important financially and image wise than others and will prioritized as such. Good for some, bad for others. So customer "happiness" in these types of situations sort of becomes like the horizon. You can see it but will never reach it.
[Note 7 Questions & Answers] doc_loco:
Samsung just called me and the girl on the phone just read out what she had on script telling me that O2 UK who is the operator that sold me the phone will be getting in touch with me regarding the replacement starting 19th.
[Note 7 Questions & Answers] Kansatsusha:
Oh dear someone in Florida...

http://gizmodo.com/florida-man-says-his-galaxy-note-7-exploded-and-set-his-1786380524
[Note 7 Questions & Answers] StaticMoot:
Saw this this morning (St. Petersburg resident). The article raises so many questions for me. I know we have had documented cases of the phone igniting, but I'd like to see a fire report showing that the phone is actually the start of the fire because, speaking as a Floridian, we're all about insurance scams and lawsuits down here. Same goes for the guy who's garage burned down. I'd like to see the fire report after the fire is investigated and see where the actual cause of the fire is.

Either way, I'm taking mine back to T-Mobile as soon as they have some new stock available because why risk it? I do love this phone though and can't see using anything else. The Nexus 6p or the Axon 7 were potential candidates but neither can really match the camera the Note has. And I went from an S7 Edge to this phone. The Note just feels like a little something extra that the S7 Edge is lacking. Not sure how to explain it.
[Note 7 Questions & Answers] andyahs:
Scammers will be out in full force now going after Samsung. A worldwide recall in effect and you leave your Note 7 on charge in your vehicle........hmmm :rolleyes:
[Note 7 Questions & Answers] jm700wx:
Anyone else feel that a $25 cell bill credit is a bit of a slap in the face? I bought two. The amount of time and hassel swapping out phones and getting them set up is not worth the $50. They could have offered something better imho. Any thoughts?
[Note 7 Questions & Answers] Kansatsusha:
If they don't do anything more and you was lucky enough to get the store to let you keep keep the pre-order bonus value 150-250$ and the phone accessories then I would say it would compensate some people. Except for the usb-c things for people who still have old things.

If you switch to the older S7 or waiting for the next note7 then it is.
[Note 7 Questions & Answers] Itchiee:
How about your sh*t not going up in flames... That's enough for me.

Although this risk is still there no matter what device your using.
[Note 7 Questions & Answers] gmacted:
Note 7 exchange program bought directly through Samsung

I purchased my Note 7 directly through Samsung during the Pre-Order period and received it last Thursday (9/1/16). I called on Monday (9/5/16) to inquire about the "Exchange Program" and they added me to the program. I called today to get the status of the "Exchange" and they told me the following...

They were sending me a return label (which would take 3-5 business days). When I receive the return label, I should send the phone back and when they received it, they would issue me a refund and I could go and re-purchase the phone.

How is that an "Exchange Program. Sounds more like a "Refund Program" to me.

I do not think they are handling the situation very well.
[Note 7 Questions & Answers] tsiglas:
No... In every country they have mess things up...

In my country Greece the replace program starts at 19th with black color and 26th with other colors.... That's for Europe version owners... For the rest of as 7 days now they promise with live chat and mail and telephone communications(we have all copys) to more than 10 owners that is in their responsibility Samsung Greece to replace all Note 7 duos fd that isn't imported to Europe from Dubai or from everywhere and all of as its not necessary to get in touch with seller FROM.AE or Samsung UAE and today they call as to find a solution because sadenly they remember that dubai isn't in Europe so my device isn't a European one so there is a problem.... That things is so so so so so so so so so so so so so silly....... or maybe baby stupidity......Samsung UAE is telling as that Samsung Greece is going to replace our phones with duos version and if we have problem we will have another circle or talk with them... Seller says that there is not recall program only volunteer and his device was all checked quality safe and good(xaxaxa devices came sealed from Samsung) we are don't know what will happen at the end but we told them that we don't want European version 1sim phones and we want all that they have promised... Today We lost one fight but not the war... For now we are waiting their decisions....
[Note 7 Questions & Answers] mankvl:
Latest news from my supplier in Lithuania (Europe). We are going to get note 7 from September 21 to October 4. I also asked Sammy about this and in Baltics we should have the phone from September 19... I bought it from eshop so this might even prolong the waiting. They even are not offering any compensations for the wait, rly disappointed right now but still not a fan of ios stock android is too dull... will have to wait even more
[Note 7 Questions & Answers] Shofar1:
Australian airlines ban use of Samsung's Galaxy Note 7
[Note 7 Questions & Answers] redzion:
Here in Slovenia we get extra 128GB ultra fast microSD card for free as sory gift card from Samsung.. also we can change the color.. I own blue edition.. now I will take black edition..
[Note 7 Questions & Answers] Darkk69:
For those who are thinking of keeping the Note 7 due to low risk. Well, this one convinced me otherwise to get it swapped ASAP!

http://www.fox13news.com/news/local-news/203295058-story
[Note 7 Questions & Answers] BarryH_GEG:
I'm thrilled. I'm pretty OCD so the exchange program gives me a year's free "pristine device insurance." I'll keep my life threatening existing Note7 for six months or until I scratch the glass or ding the bezel and then exchange it for a shiny new one. That's worth more to me than a $25 wireless bill credit. And I don't need a lecture about the risks I'm ignoring. I truly believe only a small fraction of devices being exchanged actually have battery problems. If mine does I believe it'll happen while it's charging and it will just get extremely hot and melt/fuse like the pictures we've seen posted before. I'm also guessing there will be some funky behavior leading up to a melt down so I'll know something's amiss before it happens. I've always been a "glass half full" kind of guy. YMMV.
[Note 7 Questions & Answers] NIKKOTUASON:
As I'm charging my phone these are the temps I'm getting right now, im getting kind of worried.

therm_zone0 51.0°C

therm_zone1 49.0°C

therm_zone2 46.0°C

therm_zone3 48.0°C

therm_zone4 51.0°C

ac 45.3°C

battery 38.7°C

Battery 38.7°C
[Note 7 Questions & Answers] MKchrias:
What app is that from?
[Note 7 Questions & Answers] holywhitebread:
So I called my local AT&T corporate store to check if there was any update to the replacements...

What a ****show.
[Note 7 Questions & Answers] apprentice:
I was speaking specifically about customers in the UK not getting any kind of compensation if they pre-ordered and bought directly from Samsung whereas those who bought from other retailers were. And no, everyone should be treated equally regardless of where they live. We all paid a high price for this phone and should be treated as valued customers.

.
[Note 7 Questions & Answers] holywhitebread:
Dude's full of ****, just looking for a pay day.
[Note 7 Questions & Answers] Batfink33:
Looks normal.
[Note 7 Questions & Answers] i killed tupac:
dont be ridiculous cousin larry
[Note 7 Questions & Answers] NIKKOTUASON:
I honestly thought it was something to keep a watch for as I've never seen my temps go over 35C

Thanks I've reached a new high in temps today I guess.

Aida64 from app store, showes a ton of info about your phone.
[Note 7 Questions & Answers] les_garten:
I think Lithium batteries are very dangerous if not engineered and managed properly.

But unless that phone was sitting on a stack of newspapers, this story is hard to believe.

He may end up in Jail over this...

I would not cavalierly screw with Samsung over this...
[Note 7 Questions & Answers] BarryH_GEG:
I can't speak for the UK but Samsung here sucks. Their e-commerce is outsourced to a company called Digital River and inventory is often wrong, shipping dates incorrect, and information provided wrong. The U.S. carriers seemed to have handled this fairly well. As for third parties only Amazon stood out by crediting people with their purchase price and telling them to destroy their phones. We know people aren't going to destroy their phones but Amazon bought themselves a "no liability" get out of jail free card by the approach they took. As for what's fair. Life's not fair so expecting this to fairer than life is a reach. With 2.5M million devices being exchanged some folks are going to be first and some last. And the process that determines who ends up where on the spectrum will be far from "fair" and democratic.
[Note 7 Questions & Answers] Batfink33:
My 6P gets hotter with normal use, the 810 frys it. Seen temps up at 55-60. I've even seen the LG G3 hit 70.
[Note 7 Questions & Answers] NIKKOTUASON:
Jesus Christ 60C?! Reminds me of my Intel CPU! Lol at 60C that has to hurt holding the device.
[Note 7 Questions & Answers] Shofar1:
There seems to be a disconnect somewhere with Note 7 owners (I don't have it yet).

The Note 7 forum is filled with complaints about Gorilla Glass 5 and screen protectors that peel with cases and the replies on this thread are all singing the praises of the Note 7, some not even wanting theirs to be recalled.

I'm confused.
[Note 7 Questions & Answers] cadcamaro:
I'll get a replacement, why not? I like my phone the way it is, have no problems but just in case I'd rather be safe than sorry.
[Note 7 Questions & Answers] themissionimpossible:
The recalled (and replaced) Note 7 will probably sooner or later be resold by Samsung as "Certified Pre-Owned Phones and Refurbished Products"...;)

http://shop.us.samsung.com/store/samsung/en_US/list/ThemeID.38225500/categoryID.70010500
[Note 7 Questions & Answers] Gary02468:
Samsung reportedly said fewer than .001 of the Note 7s have the battery defect. So it's conceivable that they can limit the recall to the serial numbers of specific phones that are at risk. We'll see.
[Note 7 Questions & Answers] bonerp:
I'll take one if its a simple instore switch. We've been told in uk that need to return in 14 days (by the shop CPW) but I'll return it when I can switch it. It has a warranty for 2 years so unless there are real concerns in volume rather than a few and Samsung is playing safe, I won't rush to be without it until more come into stock.

---------- Post added at 02:41 PM ---------- Previous post was at 02:40 PM ----------

Yes! If it is a defect by one of the battery suppliers (they'll use lots to minimise this kinda risk) they should know exactly which devices they are in....unless its more a manufacturing defect?
[Note 7 Questions & Answers] hoursenghong:
This actually scared the hell out of me.

First that chinese guy with fake Note 7, thats what took away my interest in the problem the phone could actually make.

Now they claimed that there is a total of 35 cases, and it's more likely battery faulty stuff, which mean there will be more to come. We just havent seen them all yet.

I tried contacting my local Samsung, but no response yet.

If samsung really made statement that they will replace our current device with a new one, and if my local distributor isnt doing anything about that, we would be so pissed. Actually im not the only one. There are dozens (only hundreds of devices are available in my country In the mean time) of other people asking them the same thing. Our distr. Just stay quiet. And all other units that are still out there, nobody is buying lol.

Sorry for my English.
[Note 7 Questions & Answers] volfan22:
Always remember that those that are unhappy are almost always more vocal than those that are happy. Complaints make much more noise. I'm sure the majority of Note7 owners are happy with their phone.
[Note 7 Questions & Answers] cricketgirl90:
There was too much talk bout bad battery life and laggy phone. I hope recall fixes that.. I'll upgrade my note 5 in few months..
[Note 7 Questions & Answers] apprentice:
I am devastated by this news. I have spent all this week getting my Note 7 and all my apps configured to just the way I like them and my phone looking sexy. I know we have Smart Switch but that doesn't clone the phone (as far as I know).

Aside from rooting what's the best way to backup for when I eventually have to swap the phone over??

.
[Note 7 Questions & Answers] hoursenghong:
I gotta say the lagging and battery life dont address at all. Unless you have a defected device, or putting too much bloatware by service provider or installing by yourself.

Likely, they wont fix them, but they will only fix the battery faulty issue.

Thats why they call note 7 the most complete smartphone to date. Sigh that this battery issue exists.
[Note 7 Questions & Answers] Batfink33:
The chance of it happening to you is very, very slim. 25 in a million. I really would let worry about it that much.
[Note 7 Questions & Answers] GibMcFragger:
I just got a phone call from my local Telus rep (Canada). She woke up to an email this morning saying Samsung is recalling EVERY Note 7 sold to date. They didn't say why. She should have a replacement for me within a few weeks.

This is big. Wow.
[Note 7 Questions & Answers] dubiduba:
According to Korean news sites, you can check if your phone is defective or not at Samsung store.

Even if it's not defective you can still exchange the phone. If you want exchange to S7 or S7 edge you can do that too it says.

If it take times to exchange, they will lend you a phone.

I can't find anything about compensations though.

I don't know if these are all just for Korea but since they are doing global recall something similar will happen.
[Note 7 Questions & Answers] Wooba99:
I wonder what happens for those of us that imported? I'm in Canada but I have the Dubai version.. argh!!
[Note 7 Questions & Answers] Jsteelmon:
On the bright side I can take off the crappy screen protector and enjoy my Note 7 in all its naked glory until I get my replacement unit.
[Note 7 Questions & Answers] SiNJiN76:
Uhm...start doing all the things you were too afraid to do with your shiny new note 7 before returning? Like, if you were afraid to take it in the water...etc...(no drop tests). :D
[Note 7 Questions & Answers] BarryH_GEG:
People with gray market (distributed in one region, purchased outside that region) phones are kind of screwed. For example, Samsung U.S. won't even provide paid service on a non-U.S. phone. The third party that purchased the phone from Samsung (in Dubai in your case) is the one responsible for the recall exchange. That party probably sold it to one or more middle men who then sold it to you. Unless Samsung relaxes their gray market service and support policy because of the recall there's not much owners of those phones can do unless the middle man agrees to facilitate an exchange.
[Note 7 Questions & Answers] Wooba99:
Imagine this. I contact Samsung (Canada) and they say we can't help you. I contact the company I bought from and says I can't help you. I decide I'm going to use the phone since I can't get anyone to help me and it blows up in my pocket causing injury.

Samsung will not come out well in a case like that.

Not sure what I'm going to do.. I would exchange for a local model as I don't care about firmwares and processor types. But the dual sim is a must have which I can't get here.
[Note 7 Questions & Answers] studioph:
No problems at all

Bought my Note 7 the 20th of August in Dubai N930FD and is still working fantastic :good:

1 million sold and 35 incidents is not that bad is it?
[Note 7 Questions & Answers] Batfink33:
I have a case, lol. It throttles like crazy anyway, slows to a crawl.
[Note 7 Questions & Answers] Darkk69:
Well if he committed a fraud he will be going to jail. Hopefully the original news reporter will keep investigating.
[Note 7 Questions & Answers] NexVision:
Doubtful they got their headline.
[Note 7 Questions & Answers] winol:
well, if you bought your n7 from a reputed dealer, no sweat, you are coveread, no doubt, of you got it trough a grey one, you are fried, not to mention tje black omes

---------- Post added at 05:20 PM ---------- Previous post was at 05:18 PM ----------

thats why o ot is best to do tje right thing feom tje first time...
[Note 7 Questions & Answers] eelton:
I've wondered about taking this approach as well. Has it been stated anywhere how long we have to exchange our phones? Are you saying a year because the phone carries a one-year warranty? That might not be the same thing.
[Note 7 Questions & Answers] stevierayvaughan:
Just got an email for the Canadian exchange program:
[Note 7 Questions & Answers] hkalltheway:
I also just got this e-mail; I am curious how they will handle carrier locks...I got mine unlocked from the Samsung Experience Store and they provided an unlock code; how do they know who purchased the locked vs unlocked, or how would they track and provide unlock codes? I guess I have to wait!
[Note 7 Questions & Answers] MKchrias:
Found this on youtube

Jerryrigeverything note 7 battery teardown!

https://m.youtube.com/watch?v=_Cd2WIxKRDk
[Note 7 Questions & Answers] themissionimpossible:
To all of you who think to exchange your Note 7 with a revised Note 7... are you considering the substantial risk that all the world Aviation Authorities will eventually issue a ban of the Note 7 on planes?

The reasoning behind this is that it's a fact that without a clear exterior appearance change in the new Note 7 model it wouldn't be possible to distinguish from outside if a Note 7 is the first or the safe revised model.

Therefore I'd expect that Samsung will add a noticeable and unmistakable marker on the new batch to ensure the phone safety.

Otherwise, if there will be no reliable way to distinguish between the two models, IMHO the risk that sooner or later such a ban will be issued is considerable... In this unfortunate case the Note 7would be completely depreciated and unsuitable primarily for flyer business users! :(

My 2 cents...
[Note 7 Questions & Answers] stevierayvaughan:
Yeah it was a generic message with the shipment date, looks like no credit/bonus/etc. just a straight replacement. Sorry they didn't give any details on the locked/unlocked, you should ask them once they contact you to clarify that, mine is locked to Bell so I luckily don't have that concern but get them to tell you what the deal is. Probably don't want some random unit locked to a carrier if you paid for unlocked!
[Note 7 Questions & Answers] hoursenghong:
Banning Note 7 from boarding is a bloody joke. What is it? A hand grenade? I haven't seen a note 7 peacefully blew up in the middle of nothing. Only during charging. Because it is a battery issue.

What about iPhone exploding almost every months but media covered them up? Did they ban them too?

This is the power of media. And I can't actually believe how stupid people are, to believe such thing. And if they were to ban note 7 from boarding, education has to be free so people can be a bit smarter. EDIT: "a bit"
[Note 7 Questions & Answers] les_garten:
They can't stop guns and knives now!!!

You think they can stop a Galaxy Note 7?
[Note 7 Questions & Answers] hoursenghong:
As long as education is not free of charge, sheep will be sheep. They just become more expensive sheep. Lol.
[Note 7 Questions & Answers] TomTanderson:
I can't believe that Samsung UK aren't offering any additional compensation for customers who bought direct. What about the hours I have spent setting the phone up and the cost of my screen protector? Or the fact that they will have made extra money from me as a direct customer rather than the discounted price they have to give carriers?

In the UK you have 14 days after receipt to return the item. I'm seriously thinking of going down that route and just sticking with my S7 Edge which is my current spare.
[Note 7 Questions & Answers] lilsalmon:
FYI: FAA Just put out an official word that they are waiting on more info but they are strongly recommending powering down your note 7 and refraining from charging while aboard. Without any new news from Samsung at least in the US since last Friday the flight situation will only go downhill from here. I personally really don't want to go back to an S7Edge however I have nothign to go on locally or even here at XDA as to when we may actually see replacement Note 7s in the US.

http://www.faa.gov/news/updates/?newsId=86424

https://www.engadget.com/2016/09/08/faa-galaxy-note-7/

-Lil'