yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] BarryH_GEG:
You guys are pretty naïve. Where do you think the FAA is getting the information to determine their course of action? Samsung's told consumers what their doing. Their replacing 2.5M phones. What's left to say? While I'd love to know more about percentages of batteries most likely affected it doesn't change the fact Samsung wants me to replace my phone. With the access to info the FAA will have it'll be interesting to see their position on this. The Australian airlines went bat sh!t crazy without waiting for CASA (their FAA) to make a determination. I and my Note7 will be flying to Sydney next month on American instead of Qantas which will cost the latter $8K in lost revenue.
[Note 7 Questions & Answers] lilsalmon:
I'm quoting the 'more info' from the FAA statement which was inferring they could go in the direction of an outright ban similar to hoverboards.

As far as more info from my end, I'm talking actual timelines to expect replacements in the US and a similar explanation if anything triggers the issue. I get it its a world wide recall which is no small feat, however consistent communication is key in crisis management and PR 101. I should know I have been doing it for 17 years.

I truly just want to know if we are talking two weeks or two months.

Lil
[Note 7 Questions & Answers] i killed tupac:
Omg I will never use digital River they are terrible.
[Note 7 Questions & Answers] BarryH_GEG:
Or with more information remove the advisory. I've been pretty hard to convince that this is a horrific situation involving large amounts of phones. At least based on the factual information I've read. "Factual" doesn't include random Reddit posts saying "my friend's Note7 burned down his house." If the FAA goes further I'll be convinced because Samsung will provide any data they can to them in order to prevent an all-out ban. I'd also have to assume that with all the press this situation has garnered and Consumer Reports faulting Samsung for their "unofficial" recall the U.S. Government has to be looking at this too. So either this will get worse or better in the next two weeks.
[Note 7 Questions & Answers] lilsalmon:
I think that's a good perspective.

I'm just surprised that their has been more details and timelines leaked for overseas and Canada than here in the US. I do also think a 2 week turnaround to adjust manufacturing and distribution would be insane... unless they knew about it sooner than they have led us to believe.
[Note 7 Questions & Answers] Rippley05:
I feel like the extremely poor and unprofessional way this is being handled by the carriers as well as Samsung needs more attention. This is total horse sh*t.

I wish I liked the v20 or iphone7
[Note 7 Questions & Answers] themissionimpossible:
As far as I have understood, Samsung didn't go through the US Consumer Product Safety Commission recall procedure just because in such case a ban would be almost unavoidable...
[Note 7 Questions & Answers] umijani010:
People cry wayy too much for compensations and value to customer thing..

The company already is in loss but we want our free things

guess our first world problems :p

Anyway as long as I get a working phone and no bans on flight...works for me :)
[Note 7 Questions & Answers] Rippley05:
I somehow think Samsung will be fine.

Having to deal with being jerked around by Samsung where you'll virtually be without a phone at all for a time if you bought directly, or one of the greedy, uninformed, shady US carriers that don't care to even know what's going on happens to be a major pain in the ass. I'm tired of calling and driving to try and figure this out. Why am I burdened with this? I'm the consumer. This may be a 1st world problem, but in the 1st world I have to work 60+ hours a week for the things my family and I need. I don't have time for this annoying sh*t.

I dont care about "free things". Although their offer is lame. I just want this to be handled more professionally and thoroughly. It's a safety concern. It's obviously serious if Samsung is willing to lose some of their precious profit over it...but that's more 1st world problems right? Or does that not apply to big business?
[Note 7 Questions & Answers] notefreak:
Yes, better phone than free things.
[Note 7 Questions & Answers] spridell:
With the new Official statement just released by the FAA...

You have to believe Samsung is working hand in hand with the FAA to make sure the FAA doesnt do a full ban on this phone.

That would be disastrous for Samsung.

I still think on the new devices Samsung should put some kind of marking on the outside to distinguish it from being the newer version. Even if its a dot or a star or something very small.
[Note 7 Questions & Answers] Fabliv:
Samsung will blocked all providers for any Note 7 that has not been exchanged or returned at the end of process.

Source: Samsung Shop France by phone.
[Note 7 Questions & Answers] spridell:
So you mean block the IMEI of the phone? Making the phone useless?
[Note 7 Questions & Answers] notefreak:
I am sorry, what do you mean by that? I don't understand.
[Note 7 Questions & Answers] Fabliv:
Exactly.
[Note 7 Questions & Answers] Complex757:
Considering the inconvenience of this. I don't blame people.

We're supposed to drive to the store and return the phone for a loaner. Drive back once it comes in. to pick up that phone. Then you have to set up your phone again once you get it. Now how long do you think all of that will take?

This is time you will never get back, for a phone you paid how much for? And for this, they want to give you $25?
[Note 7 Questions & Answers] macawmatt:
You forgot to mention having to pay tax on the loaner, and new Note 7. And that the loaner has to be turned in in like new condition. At least at AT&T.
[Note 7 Questions & Answers] SH4YD33:
Wow.. Someone's car caught on fire cause of the 7..

http://www.foxnews.com/tech/2016/09...re-after-charging-galaxy-note-7-explodes.html

Note 5 tmo 64gb gold - flashed ftw..
[Note 7 Questions & Answers] markwebb:
I completed 2 domestic flights in the US late last night during/after the FAA pronouncement. I just kept my Note 7 off and in my possession/carry on. I then used it during the flight to listen to music and surf connected to go-go.

I hardly expect the TSA to be examining phones and their make and model as they are binned with your other belongings through the scanner, etc. I saw one guy load 4 phones into a bin unnoticed with his other stuff as they went thru the scanner!
[Note 7 Questions & Answers] who_killed_santa:
All Australian airlines have banned the Note 7, so Samsung's only option to restock the country might be to bring them in by boat... which might take a while...

If the FAA banns the phone, then not even the Korean courier airlines could move them around the world.

Samsung Australia's website says the new (less-explosive) Note 7 phones will come in specially marked boxes:

http://www.samsung.com/au/galaxynote7-notice/

No mention of special markings on the phone itself.

.
[Note 7 Questions & Answers] themissionimpossible:
However at present there isn't yet an effective Note 7 ban from FAA, but only a "strong advise" not to use or charge it on planes.
[Note 7 Questions & Answers] spridell:
I think if its proven that more Note 7's are causing damage to houses and cars FAA WILL put a permanent ban on the defective units.
[Note 7 Questions & Answers] lilsalmon:
This is my point from last night 'spridell'.

If no new information is given out by Samsung regarding updated percentages, more details on conditions that can trigger the defect or more importantly to me and us probably is when we can expect replacements and what we can do to mitigate in the meantime FAA will ban these phones on planes in the US fairly quickly. I personally think they are giving Samsung some lead time and patience however it wont be much.

I'm running to Best Buy at lunch and see if I can get any of the Samsung or BB Mobile reps to give me some insight on timelines.

-Lil'
[Note 7 Questions & Answers] ooMoo:
How strange... i just got another call from Samsung. This time saying the phone will be replaced from the 19th and i will be called nearer the time to confirm.

So i have one call saying the 19th Sept and another saying 3rd Oct. I wonder which it will be.
[Note 7 Questions & Answers] hkr:
Just read in another forum:

Amazon Germany refunds the money and ask the buyer, to destroy the Note 7. They don't want them back ... Maybe to risky to ship?
[Note 7 Questions & Answers] hoursenghong:
Use them against ISIS then, at least. Lol.

Just kidding.

That's a big loss. Could of fix the device and sell as refurbished. At least it can help them 30-50% of their loss.
[Note 7 Questions & Answers] Dodge DeBoulet:
I find it very hard to believe that ATT does not refund the tax on the returned Note 7 or the loaner (when returned). Assuming that they do refund it, you don't lose anything by having to pay tax on the replacement Note 7.

Not refunding the sales tax on the purchase price on a returned item is almost certainly illegal.
[Note 7 Questions & Answers] macawmatt:
You get it refunded, sometime. But if I took the loaner in today, and got the new Note 7 next week, that is tax on what over $3000 worth of phones that I have to float until AT&T gets around to processing the refund? It was indicated when my wife talked to a CSR that the refund wasn't immediate and would come on your bill.
[Note 7 Questions & Answers] Gary02468:
I got an immediate refund of the Note 7 tax when I returned the phone to Best Buy on Sunday. Then I paid AT&T the tax on the interim S7 Edge. When I exchange that for the eventual new Note 7, I'll pay the difference in tax between the Note 7 and the S7 Edge.
[Note 7 Questions & Answers] hoursenghong:
First I wish my local Samsung would allow refund choice in addition to replacement. So I could try iPhone this time because I've already tasted the Note 7.

Then i saw the $1100 pre order price tag on iPhone 7 32GB matte black (cheapest one).....
[Note 7 Questions & Answers] Dodge DeBoulet:
I'm not sure how you come up with the $3K number, since you're really only 'floating' tax on two phones at any given time. The last I've read, the Note 7 was retailing for (at most) US$950 and anything one might select as a loaner would be somewhat less. So unless the tax rate is astronomical, the float is likely no more than $100.

And I would respectfully suggest that, for anyone whose financial situation makes this a hardship, a Note 7 might not be an ideal phone for their budget ...
[Note 7 Questions & Answers] Complex757:
See this whole process is an inconvenience. I don't know how anyone can try and act like Samsung is doing us a favor.
[Note 7 Questions & Answers] jmitr:
How do you think I feel?

I am a God dam Pilot with Air Canada.

---------- Post added at 07:56 AM ---------- Previous post was at 07:46 AM ----------

Air Canada flys there to lol!

I'm a Pilot with them, kinda why from the beginning I have been pushing for a loner program for those of us who pre ordered directly from Samsung.

While I was on the phone with them (got shuffled to 2 different "managers") they said not to worry, keep using my Note 7 normally. They stressed it is only a voluntary exchange and not necessary.

I mentioned I tried turning it in to the Samsung Store I picked it up from (was told I could not). I asked if negative press (CNN) would affect them if my Note 7 burst into flames in the flight deck. I asked if they are willing to take the risk by refusing to issue a loner phone? That promted the "let me get you my supervisor" shuffle lol!

Yes, I am replacing my device but no official loner even though my carrier has sent me 2 automated text messages asking me to power the device down and bring it in. Telus said to take it to the Samsung Store once they realized it is the unlocked model.
[Note 7 Questions & Answers] vettesale:
Just curious, did you get charged the activation/upgrade fee for the replacement S7 when you bought it at AT&T? Did Best Buy refund that fee as well?
[Note 7 Questions & Answers] rjohnstone:
When I turned mine in (AT&T Corporate store), they refunded the tax on the Note 7 ( refunded directly to my debit card) and only charged me tax on the 7 Edge loaner I got.

All other fees were waived.
[Note 7 Questions & Answers] lilsalmon:
Just got back from Best Buy Mobile in Whitehall, PA. As of first thing this am they now have a protocol for those that purchased from BB Mobile. They have a organized waitlist/pre-order system which will be called first come first serve. (Very similar to the pre-order, email confirmation receipt the whole nine) I also spoke with the Samsung experience folks and the managers I know there well. Staten Island Best Buy's and Best Buys Mobiles as well as a few others in New Jersey and NY are seeing the new and 'explosion-proof' Note 7s today.

---------- Post added at 12:54 PM ---------- Previous post was at 12:51 PM ----------

And as if someone was listening to my post :D

http://www.droid-life.com/2016/09/09/samsung-see-faa-well-expedite-new-shipments-note-7-week/
[Note 7 Questions & Answers] Kansatsusha:
It still going be explosive.... just not with a high % just like all those random other phone or device like the "hover board".
[Note 7 Questions & Answers] Gary02468:
No, AT&T just charged me the tax for the interim S7--no activation/upgrade fee.

I haven't yet been billed for the original Note 7 upgrade fee. I believe it's AT&T who does that, even though I bought the phone from Best Buy. I already asked AT&T (via online chat) to waive that fee because of the recall, and they agreed to do so.
[Note 7 Questions & Answers] stevessvt:
Any information on when the international version that was supposed to come out September 2 will actually come out?
[Note 7 Questions & Answers] holywhitebread:
Agreed.
[Note 7 Questions & Answers] PsiPhiDan:
I personally am loving the V20. What don't you like about it?
[Note 7 Questions & Answers] les_garten:
We got a lot of Nancy's around here...

I think they are doing fine on this.

They send out a product, it had a problem

They made a public statement about it and are exchanging 2.5 million phones as fast as they can.

They had to ID the issue, halt production, secure a proper battery, get millions of them, and restart production, redistribute, refund, etc.

Seems like they are doing this as fast as is possible.

They are not dawdling, they have a competitor that has been hurt in sales by them over the past few years and I'm sure are moving as fast as they can. The timing could not have been worse re the iClone launch.

I think it's great that they have offered an interim device which is a big expense to them, they didn't have to do that. That was a company thinking about their customers, who they want to retain. I don't see how they could have "reasonably" done better.

Is this a PITA for the consumer, yes t is.

It's hard for me to feel sorry for a Company that is charging me nearly $900 for a $100 phone, but part of me does empathize with a company that kinda got borked by their battery supplier. A company that makes a product that I like. We could all be using iPhones ya know...

That's the life of an early adopter...
[Note 7 Questions & Answers] Belimawr:
I got a text from O2 UK saying they had my new Note 7 and that I should expect a call to arrange the exchange, so it seems the exchange is under way.
[Note 7 Questions & Answers] doc_loco:
Me too.
[Note 7 Questions & Answers] holywhitebread:
Not being negative at all, it's just getting to be a ****show.

Got mine from an authorized retailer...called them, they said it'd be months before they get one (not surprised, cause that's the standard at an authorized retailer)...called local COR store, they said it's being exchanged directly from Samsung, call Samsung. Called Samsung, they said stores are doing exchanges.

And why should it matter where the phone is returned? If it's a Samsung recall, why can't it be returned anywhere and sent back to Samsung?
[Note 7 Questions & Answers] hkbladelawhk:
So how many of ya'll are still using your note 7?
[Note 7 Questions & Answers] doc_loco:
Quite a few going by this thread alone. I'm one of them. :)
[Note 7 Questions & Answers] dlang123:
No other phone to use currently. Waiting on a cheapie to come in so that I can at least make do.
[Note 7 Questions & Answers] doc_loco:
Same here.. no other phone to use.
[Note 7 Questions & Answers] bayniner:
What a mess this is, i just returned from target where i purchased my note 7 and they said they are doing absolutely nothing about the recall that they are not returning exchanging or giving out any loaner phones. They said i have to deal directly with Samsung, only way they would take it back is if im not past the 14 day return period
[Note 7 Questions & Answers] holywhitebread:
Me. Phone never gets hot and runs like a dream. I really don't want to exchange it, but will just to be safe.
[Note 7 Questions & Answers] bayniner:
I think alot of people are still using it, i know i will untill i can get a replacement, its only a danger when its charging so just dont charge it over night and dont leave it alone while charhing
[Note 7 Questions & Answers] stevierayvaughan:
Just got another email from Samsung Canada, now the shipping date is September 15th. Yesterday's email was September 12th.

Maybe this is a fun for the whole family game where each day we get 3 days added to shipping time, yay!
[Note 7 Questions & Answers] les_garten:
I'm wearing a Full Nomex suit to use mine. No Worries there

I also installed a full Halon Fire Suppression system in my house and Car.

My Nomex fire suit is stenciled "Keep Back 300 Feet" on the front and back in case I have to go to the grocery store to get a loaf of bread...
[Note 7 Questions & Answers] Belimawr:
I'm still using mine, it works flawlessly and battery life is great compared to my S6, honestly I'm disappointed I have to return it as if I get a worse one I wont be happy.

to me the chance of the problem happening is small, I don't see any real reason to stop, more so when the phone is the coldest running phone I've ever owned. the only time it got slightly warm was trying out the gear VR but that was the CPU more than anything.

but yeah my phone has been off charge since 6am it's now 19:40 and I'm still at 64% charge, it will be a shame to get a new phone and find it goes flat quickly.
[Note 7 Questions & Answers] hkbladelawhk:
Hmm. Yea. I switched to my note 4 in the meantime. Wondering if I should maybe switch back. Lol. Set everything up again. Damn I missed root and data transfer abilities!
[Note 7 Questions & Answers] vettesale:
And this is the problem with the Samsung "voluntary recall." Every store, carrier, corporate store, chat, online, third party seller, person gives you a different story as to what to do and when a replacement is coming in. My local Target said they would give me a loaner but were out of S7's so they send me to another store who had them in stock. I could tell when they called the other store that they (the other store) had no clue how to do the exchange. Right now I went back to my S6. Frankly, I don't care about the $25 "gift for your troubles" from Samsung and would prefer to have a NON_DANGEROUS, WORKING PHONE that I paid a lot of money for but can wait for it... And are we really getting the $25 'cause that's also debatable?
[Note 7 Questions & Answers] bayniner:
This is getting out of control, i have a feeling im going to regret purchasing at target. I called another target and they said could return the note 7 and buy a s7 and then return the s7 when they got the new note 7s, but that would require them to run my credit when i get the s7 and again when i get the new note 7
[Note 7 Questions & Answers] doc_loco:
Mine's the same but better safe than sorry!
[Note 7 Questions & Answers] jmitr:
"I think it is great they have offered an interim device "

No they have not. I purchased directly from a Samsung Store in Canada and there is no loaner / interim device program. They are using the line the program is voluntary so it is fine to keep your device.

The carriers have halted sales, sent emails asking their customers to power downntheur devices and bring them in, are offering loaner devices (S7 edge) while waiting for your new Note 7.

Samsung is not. I get this is a big logistical nightmare for them but their direct sales customer service is extremely lacking.
[Note 7 Questions & Answers] GibMcFragger:
Just got mine also, with the date of the 15th.
[Note 7 Questions & Answers] jdyowa:
The iPhone is a beautiful phone. I could even handle the lack of current features and Apple seems to leave off its phone. I just hate IOS. I have two Macs at home and love them. Just not their mobile software. However, I do really believe the Note 7 is the most beautiful phone ever made. Best Android and nicer looking than the iPhones. And I do have an iPhone 5s as a work phone and I hate it.

---------- Post added at 09:22 PM ---------- Previous post was at 09:17 PM ----------

I'm using mine. I thought of going to AT&T and getting an S7 Edge but I can see a future problem of trying to turn it back in and then them saying there is a scratch and I have to pay for it, blah blah blah

---------- Post added at 09:33 PM ---------- Previous post was at 09:22 PM ----------

I just saw on Google that Samsung will mark new phones with an S on the box
[Note 7 Questions & Answers] borijess:
Best buy finally got there head out there ass. Just for this email today. Granted I returned the phone a week ago.
[Note 7 Questions & Answers] spridell:
CPSC is now officially recalling this phone.

Also they are saying they are not sure if the new units are good enough to sell

Has gotten very bad very quickly
[Note 7 Questions & Answers] Dmac1984:
Just got that same email ... was like "Sweet they got em in!" ... nope, just finally getting around to spreading old news.

Question, what theme/App are you using to get the background black on your emails?
[Note 7 Questions & Answers] Batfink33:
Yeah, I posted this in another thread. This is big news.
[Note 7 Questions & Answers] stevessvt:
Looks like the US government is making a statement.

http://www.technobuffalo.com/2016/0...tement/?utm_source=dlvr.it&utm_medium=twitter
[Note 7 Questions & Answers] borijess:
Aqua mail. [emoji3]
[Note 7 Questions & Answers] spridell:
When the US govt gets involved ANYTHING now can happen.

Samsung has just said CPSC must approve all new Note 7

I smell major delay on new shipments.
[Note 7 Questions & Answers] stevierayvaughan:
lol, Leave it to government scum to come in after the company has itself initiated the recall and act as if they have anything remotely useful to contribute.

Oops did I put too much sugar in my lemonade? Here's a refund or I can make you another glass with less sugar. Great! 1 week later city council passes regulation of how much sugar per parts lemonade is legal. Whew, what would we do without people who can't get a job in the real world telling us what to do!
[Note 7 Questions & Answers] Belimawr:
to be fair the "fixed" new ones have labeling to show they are fixed in the way of an "S" sticker and a black square on the labels with the barcodes.

so at least people will know if they have a fixed one until samsung can get out the IMEI checker they claim to be doing.
[Note 7 Questions & Answers] Batfink33:
Not according to some people on Google Plus in the States who have been given new devices by carriers with no labels on them.
[Note 7 Questions & Answers] mazubo:
Same here regarding the Samsung exchange process. Quoting the email I received earlier today, it says shipping on Sept 15th. Vancouver BC Canada
[Note 7 Questions & Answers] Meditating_Apes:
As someone who is really pissed that Samsung eliminated the removable battery, I can't help feel some schadenfreude that Samsung ****ed up so badly. If they still had the removable battery, instead of recalling millions of phones, they could have just sent everyone a non-exploding battery.
[Note 7 Questions & Answers] Fishdj:
Note 4 is an awesome phone...

If they can somehow combine the best of both world...Wireless charging, Samsung Pay, Water resist, SD card, removable battery...I would be throwing money at Samsung w/o a second thought.