[Remix Ultratablet General] RemixOS_Jason:
[MENTION=1106061]Nakebod[/MENTION] [MENTION=6907258]sewnup[/MENTION] [MENTION=5129467]tschmid[/MENTION] [MENTION=1506531]lusephur[/MENTION] [MENTION=4652959]mattvirus[/MENTION] [MENTION=668326]tomlogan1[/MENTION]

Sorry for the tardiness in my reply as we've been on public holiday for the past few days in Beijing. Also, it is entirely my fault that I didn't get to this thread earlier since it was started almost 3 weeks ago.

After looking through this thread, there seems to be 2 main issues that are being discussed here:

1) Remix OS 3 for Ultratablet - We have said in the past that Ultratablets won't be receiving Remix OS 3 because it's based on Android 6.0. Ultrablets' CPU is the NVIDIA Tegra 4, and NVIDIA has not given support for the Tegra 4 to run Android 6.0. However, because of this thread, and for any users still wondering why, I went and got detailed clarification from our own platform migration team. Here are the details in bullet points:

- NVIDIA will not (from our viewpoint) be giving any more support for this chipset. In fact, they have stopped manufacturing it.

- In general, chipset manufacturers decide on which chips to support (for things like upgrades of Android versions) based on their own business strategies, including but not limited to how many devices and users are using a specific chip.

- On the technical side, the support NVIDIA needs to give is on two fronts: 1) the drivers for each component of the hardware (camera, speakers, touchscreen, Wi-Fi, etc.) and, 2) the proprietary software library.

- For #2 the proprietary software library (for developers, they're the .so files) NVIDIA has actually NOT built this set of software at all for the Tegra 4 chipset to run Android 6.0. We do have it for Android 5.1, but the code is locked and legally protected against modifying. Also, as I've been told, 5.1 and 6.0 are quite different to develop for.

- The proprietary software library is solely under the legal ownership and control of each chipset company.

- What this means is that while engineers may be able to migrate AOSP 6.0 onto the Tegra 4 and get it up and running, there will be tons of critical bugs and issues due to the lack of the proprietary software library and optimized drivers provided by the chip company.

Thus, the Ultratablet won't be receiving Remix OS 3. Which leads us to the second issue dominant on this thread...

2) Remix Ultratablet's support from Jide - First of all, I do want to apologize on behalf of all of us here at Jide for any of critical issues you're experiencing. We are still dedicated to giving support for Ultratablets. I'd like to work with the users on this thread (and in this forum) to answer the following so I can optimize the next update for you guys. The standard procedure is to give feedback through the request form in our Help Center (http://support.jide.com/hc/en-us/requests/new). However, I'll take your specific issues here, share it with the product manager and see if we can't resolve as much as we can through an upcoming update.

So, I'd like each user who is having issues to list them out in detail, and to upload short videos documenting said issues so that we can better fix them. There will be issues that are known and will not be easily fixed (ie. random screen-freeze). However, if there are new issues, especially new app incompatibilities (which often times comes with an app update) we can work to resolve them in a new OTA update.

Finally, as a startup company, we do have to manage our resources. However, at no point does this resource management mean we stop supporting the Ultratablet. We need to know in detail what the issues are and we'll work on fixing the ones we can.

Thanks and I look forward to all your replies.

---------- Post added at 10:44 AM ---------- Previous post was at 10:33 AM ----------

[MENTION=6907258]sewnup[/MENTION] - I'd like to help with this answer.

Remix OS Ambassadors are users of Remix OS products who not only like them, but get our vision as a company. We work to push the limits of Android and in new environments like Android PCs (2-in1 tablets, laptop PCs, desktop PCs, Remix OS for PC, etc) and Android gaming on PCs (Remix OS Player).

Many of our Ambassadors have been with us through two Kickstarter campaigns where they saw firsthand our commitment to doing right by our users (ie KS155 ). They also have a passion for helping us out on forums (XDA) and social media (Facebook) to answer questions because we are a really small team. Basically, two interns and I run all of the community management in-house. This is because we still run as a small, boot-strap startup, and because we just don't have the resources for a bigger team. Also, just to be clear, the two interns and I also have other hats to wear at work (PR, marketing and sales).

Thus, our Ambassadors are God-sends to us. Folks like Amora help us identify threads, conversations and issues that I, or my two interns, may have missed. Thus, they are our front-line in our Facebook closed groups and in our XDA forums. They also have a direct line of communications with me.

I hope that clarifies what Ambassadors like Amora do. Thanks!

---------- Post added at 10:55 AM ---------- Previous post was at 10:44 AM ----------

[MENTION=2208073]thebreezer[/MENTION] - I am sorry to hear of the freezing issues you're experiencing. Can I also assumed you have let us know through our Help Center? http://support.jide.com/hc/en-us/requests/new

If so, then there are a couple of ways through the Help Center that we can resolve your issues.

Finally, each one of our users, be it of Ultratablet, Mini, Remix OS for PC or Remix OS Player, are vital to us. We're a startup competing against some of the biggest corporations in the world. It is entirely in our interest to make sure the users we do have don't give up on us.

We've made mistakes and our products need your help to improve. But we strive to keep our communications lines open and clear so that you're always heard. Our Ambassador in this sub-forum, Amora Rei does a great job of letting me know issues that I may have missed.

Please be patient with us, and let us work to resolve this for you.

Thanks.

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---------- Post added at 11:14 AM ---------- Previous post was at 10:55 AM ----------

[MENTION=1506531]lusephur[/MENTION] - You're right in that there have not been major updates in the past couple of months with fixes to problems like screen-freezes. To be transparent, there a few known issues that we haven't been able to fix yet. However, I've asked the users on this thread to reply directly in thread and let me know exactly what's going on with your Ultratablet. List out the bugs/issues and preferably share a short video highlighting the issue in action.

If it's a critical issue we can't fix that we know about, I'd then advise that you write to our Help Center (http://support.jide.com/hc/en-us/requests/new) and ask us for solutions beyond a software fix.

Also, Amora Rei is an Ambassador for Remix OS, but she isn't staff. She, and our other Ambassadors assist us because they've known us from almost day one, because they get our vision as a company, and because they know we're a small startup that does need the help. She doesn't have all the answers in real-time, so please be patient with us.

Thanks in advance for your understanding and patience.

---------- Post added at 11:22 AM ---------- Previous post was at 11:14 AM ----------

[MENTION=1506531]lusephur[/MENTION] - Actually, this video was produced because we, and our Ambassadors like Amora, spend an inordinate amount time replying individually to these 3 questions. Again, with our limited human resources, we wanted to have an efficient way to answer these questions, and give human faces to our startup, instead of burning away hours responding with template responses to the same questions.

To be fair, we started answering these questions when they started being asked after Remix OS 3 was released. However, we'll try to do a better job of broadcasting these answers earlier. That's also why we created the "Ask Bill" video series. Hopefully, we'll be able to take care of frequently asked and vital questions for users.

Thanks again.