yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] crash613:
I don't know... This is a screen shot... I deferred it
[Note 7 Questions & Answers] borijess:
If you have the old phones then it might be the 60 percent update. If you have replacement phone it will just change the battery to green.
[Note 7 Questions & Answers] crash613:
I have the old one... No replacement available yet here. Don't want to risk it.... When I get word that the new one's are in, I'll apply the update and see what happens
[Note 7 Questions & Answers] awright214:
I just checked mine through mobile, and no such update. I had heard this was only for certain markets and not the us
[Note 7 Questions & Answers] borijess:
For the people that got replacements. Can you see the date and country phone was manufactured on the outside if the box?
[Note 7 Questions & Answers] macawmatt:
But to get the green battery notification it has to roll out worldwide. The initial report was just South Korea.
[Note 7 Questions & Answers] gCloud:
Deleted post
[Note 7 Questions & Answers] Fabliv:
Yes it is, but only the country.
[Note 7 Questions & Answers] macawmatt:
So for anyone who goes in to get it swapped out, what was your specific carrier wanting turned back in? Didn't know if you could of "lost" the S-Pen, that way you have a back up for example.
[Note 7 Questions & Answers] Dmac1984:
About to go grab my Note 7 (AT&T) replacement from BB, I'll see what i can get away with, but honestly I'd rather have all new stuff, I'll hide the S-Pen in the box and see what they say about it "missing" and report back.
[Note 7 Questions & Answers] rjohnstone:
Only the country of origin is on the box.

Checked using Phone Info app

Mine (AT&T version) was made in Korea on 9/9/2016.
[Note 7 Questions & Answers] doc_loco:
I received a Samsung message on my note that my battery will be restricted to 60% tomorrow
[Note 7 Questions & Answers] bayniner:
I also got the update notification, it just turns your battery green if you have a replacement and keeps it white if you have a defective device, im not sure about the charging to 60% didnt say anything about that
[Note 7 Questions & Answers] doc_loco:
Mine said it was to limit charge to a maximum of 60% I still haven't heard from my carrier about a replacement
[Note 7 Questions & Answers] evo4g63t:
I am hoping this will cause Samsung to consider removable batteries again, they would have saved millions of dollars had they done that this year.

I am really hoping for a removable battery version next year. It's such a stupid practice if I wanted that crap I would buy an iPhone.

Correct me if I am wrong but disabling full charging won't prevent it from exploding or starting a fire?
[Note 7 Questions & Answers] macawmatt:
And how many flagship phones still have removable batteries? Apple? Motorola? HTC? Huawei? and of course Samsung. The only established big phone maker in the US selling a removable battery is LG.
[Note 7 Questions & Answers] Bruce lee roy:
And how many phones still have a stylus? Your point being...?
[Note 7 Questions & Answers] manish.t92:
Is anybody know when will note 7 come to india ? i already sold my galaxy s6 edge to get this, but .........
[Note 7 Questions & Answers] NAiLs00:
You do realize the Note is a fairly unique device, right? Not many smartphones have ever had a stylus. Sooo... I don't understand your argument.
[Note 7 Questions & Answers] macawmatt:
The trend over the past few years is to go non-removable on the battery. Its pitched for one reason or another depending on the manufacturer, but I'm sure they like the idea of users not being able to poke around near the phones internals. Its like a trend in any other industry, once something becomes accepted, most other brands follow suit.

Like NAiLs00 mentioned, with the exception of a few one-offs, the S-Pen as been a feature of the Note series.
[Note 7 Questions & Answers] jmitr:
Yes, setting up my replacement (Canada)
[Note 7 Questions & Answers] doc_loco:
How do you have both in hand? They didnt take the old one?
[Note 7 Questions & Answers] jmitr:
Nope, was mailed to my home address. Like all Canadians it came with a letter asking my to return it to my nearest Samsung store.

That is 700km away from me! I live in Castlegar BC the nearest depot is on the coast in Vancouver.

Edit: Yes, I have both. I picked my preorder during a visit to the coast. I paid cash at the Samsung store.
[Note 7 Questions & Answers] Belimawr:
A message just popped up on my replaced Note 7 (UK) saying a software update is going live tomorrow to bring in the green battery and battery status, so it looks like Samsung is going ahead with this one.
[Note 7 Questions & Answers] jmitr:
Have not got that on my Canadian one yet.

I will update if I do.
[Note 7 Questions & Answers] LAURCORE:
My local Verizon stores just got replacements in today.
[Note 7 Questions & Answers] Bruce lee roy:
That's exactly my point. The note series has always been about setting the trend, not following. If your observations are valid, wouldn't the inclusion of a removable battery just be a continuation of being "unique"?
[Note 7 Questions & Answers] BarryH_GEG:
The more important question is "would it matter?" LG's the last to offer removable batteries and LG Mobile has lost money the last 5 quarters and the G5 was a flop. HTC's Boom Sound front-facing speakers were unique and they're in a death spiral financially. Apple and Motorola killing the wired headphone jack is unique but not particularly well received. Sometimes "unique" isn't enough. If HTC launched a high-end phablet with a stylus do you think people would leave Samsung for it? I know I wouldn't.

If LG thought they could compete with the Note-series this wouldn't be a mid-range (S-430) phone and would be available in the U.S.
[Note 7 Questions & Answers] zanderswigan:
The recall was far more to do with the motherboard/firmware problems in my opinion. Mine died after about 2 days and there are literally hundreds who've had the same problem some completely bricked others with endless bootloops that will eventually lead to a brick.
[Note 7 Questions & Answers] crash613:
Yet we have heard virtually nothing about that... Maybe Samsung hired Hillary's PR team
[Note 7 Questions & Answers] BarryH_GEG:
Motherboard is a WAG. Firmware is highly likely especially since the issue is very much regional. And like the vast majority of historical s/w issues this one will most likely be corrected with an update, not a recall

I agree with the below but many here won't.

Sprint CEO Says Samsung Galaxy Note 7 Recall Will Be Forgotten in 6 Months

Samsung is suffering the embarrassment of having to recall the Galaxy Note 7, one of its hottest selling devices, due to dozens of reported cases of exploding batteries. But the controversy should blow over and not taint the company’s brand long term, according to Sprint CEO Marcelo Claure.

“We start shipping the new Notes this week already,” Claure said in an interview with Fortune on Monday. “We’re going to pick them up and six months from now nobody will remember that there was a Note 7 recall.”

“Stuff like this happens,” he adds. “It has always happened. The world that we live in today just exposes it a thousand times more (with) the Internet, social media, and all that. But having issues with phones has been happening for quite a long time.”

The challenge has been getting Sprint(s) customers who bought a Note 7 to bring them back, the CEO said. “Consumers have a way of going about their business,” he says. “They look at 1 in a million explodes or 10 in a million explodes.”

Still, the wireless carrier is trying every trick in the book—everything from text messages to direct appeals—to get customers to return the recalled Samsung devices.

http://fortune.com/2016/09/19/note-7-recall-forgotten-sprint/
​
[Note 7 Questions & Answers] bayniner:
Well this blows, Just called target were i purchased my note 7 and was told they do not have any replacements yet and have no idea when they will be getting them
[Note 7 Questions & Answers] itsjustbilly:
Had this appear on my device, its the dual sim singapore version, i live in the uk, the online checker says my phone is affected, im waiting for a call back from samsung, but from what i read into this message it says the update will say my phone is not affected based on messages other users have had displayed on thier devices
[Note 7 Questions & Answers] BarryH_GEG:
A bit Orwellian, no? I wonder if it's going to reduce charging to 60% if the device is affected. I also wonder how/if this could be done in the U.S. where the carrier's determine what does and doesn't get pushed to the phone. I guess we'll find out. ;) It invasive and inelegant but if Samsung wants possibly affected devices off the street quickly throttling them to a 60% charge is a good way to do it. Not good in a happy customer sense, good in moving this process along quickly sense.
[Note 7 Questions & Answers] BubZX:
Just got back from Bestbuy with 2 replacements
[Note 7 Questions & Answers] itsjustbilly:
Do you think the message is saying your device is safe and you will have an updated battery logo to show it? I had same message but imei checker says its an affected device, just out of interest, does yours say its affected on the imei checker?
[Note 7 Questions & Answers] jdyowa:
I just swapped out my phone with a new one at an at&t store. I didn't bring anything but an empty box back and they gave me the charger and accessories. They didn't however know anything about a bill credit. I did leave with two sets of beats headphones on the cheap. Tomorrow I have to bring my wife's phone back.

On another note (no pun intended), I tried like hell to scratch my screen with my knife while waiting at AT&T. Not a mark
[Note 7 Questions & Answers] WantADroid:
HOW DO I GET A REPLACEMENT NOTE7?

Samsung Galaxy Note7

As our customer, your safety is our number one priority. Due to the recall we recommend that you take advantage of our exchange program. We’re making it easy for you to exchange your Galaxy Note7 for free.

New Note7 devices will be available soon! You can head into a retail store near you starting on Wednesday, September 21st. For locations check out our store locator here. Please note that we can’t help you transfer your data or contacts from your old phone to your replacement phone in the store. This is due to safety guidelines from the CPSC tied to the recall.

Don’t want to go to a store? Give us a call at 1-844-275-9309 to get the exchange process started. We’ll ship your new phone to the T-Mobile store of your choice and send you a message when it’s ready.

We encourage you to stop using and power down your recalled Note7 immediately.

So t mobile won't help me set my phone up! Can't just use smart switch before I leave the store. That's ridiculous.
[Note 7 Questions & Answers] jongilluley:
I've just received the software update in the UK!

Thankfully I got a replacement handset from O2 quickly and my battery is green on the top right and on the power screen as well!
[Note 7 Questions & Answers] Juzm:
Last post I made I was so pissed off with Samsung I was going to go for a refund but have decided against it now. I might as well just get the stupid thing.

The amount they had stuffed me around at the time was too much. They stuffed me around further a week ago by having a courier drop by my house with a new Note 7 that wasn't even a safe replacement and to top it off I have a black one and they sent me a gold replacement the imbeciles. I rang them and ripped them a new asshole on the phone.

I've bought a tempered glass screen protector that arrived today and it's not even close to glass, it's a piece of plastic FFS! Bad feedback here we come. I'm over incompetence.
[Note 7 Questions & Answers] sharingan5791:
Got my new replacement device. Finally. But I bought it from Best Buy not a Samsung store or carrier store
[Note 7 Questions & Answers] TomTanderson:
I'm a customer in the UK who bought directly from Samsung.

I phoned them immediately the recall was announced and said it was fine to contact me by telephone, email or text. Got a phone call a couple of days later from somebody in a call centre who had a script and could answer no questions - just told me I would be contacted by whoever supplied the phone. I told them I wasn't happy and he told me he would pass it on to Samsung Customer Care and they would be in touch. They never bothered.

Got a phone call on Monday to say I would receive £20 worth of vouchers to make up for the delay (for what I didn't catch and didn't bother to clarify as it would make no difference if they were for something useful or not). No other information was available but he said that replacements should start shipping 19th (the day he was ringing me). It's now 21st and I still haven't heard anything about a replacement.

Today, despite having updates disabled, I woke to find my phone had rebooted and when I installed my pin the infamous update installed and now I'm down to a 60% maximum charge - I didn't get the popup the day before warning people about this like some in this thread have reported.

I understand that this is a bit of a logistics nightmare for Samsung but how difficult would it be to bulk email their direct customers and give them an update on what is going on?! No, I'm not going to return my Note 7 for a refund because it is currently the phone that best suits my requirements and I've bought a lot of accessories for it but all this crap will certainly figure into my thinking about any future Samsung purchases (not just phones) . A premium product with a premium price tag should have premium service - I wouldn't rate it even third rate, it's non existent!
[Note 7 Questions & Answers] mankvl:
I would get some other phone but there is non I like atm so I will have to deal with that green battery my self ??
[Note 7 Questions & Answers] alexcarterkarsus:
totally agree with you!

the quality of the customer service, or the lack thereof, from Samsung is quite apparent from this fiasco.

I bought my Note 7 from amazon Germany, and despite repeated emails from Samsung Germany about someone going to contact me soon for the exchange program in the "next few days", starting from almost 2 weeks ago, I still haven't heard anything concrete about a plan or procedure of exchange.

Instead I got this mandatory update, which I couldn't cancel, that caps the charging to 60%! :mad:
[Note 7 Questions & Answers] crash613:
Has anyone on the page from the US applied the update that turns the battery green or not? If you have, does it limit our charge to 60% like it is doing in other countries?
[Note 7 Questions & Answers] doc_loco:
Also is it a forced update?
[Note 7 Questions & Answers] mankvl:
Can anyone confirm you can remove that green battery icon from status bar and AOD by changing the theme? :(
[Note 7 Questions & Answers] TomTanderson:
It was a forced update for me (UK). It may take a little longer for the carriers to get the updates out as it will have to go through their processes as well. Mine was a SIM free phone so Samsung could push it out without any alteration/addition required by carriers.

I phoned Samsung Customer (couldn't)Care(less) today. They guy was very nice but clearly hadn't heard anything about the Note 7 or the issue or the recall. He emailed my details to another department (presumably their direct sales department) and said someone should contact me today. I won't hold my breath...
[Note 7 Questions & Answers] jdyowa:
I got my replacement yesterday and there was no green battery. Woke up this morning to 100% and a green battery.

---------- Post added at 02:21 PM ---------- Previous post was at 01:51 PM ----------

At AT&T now and they kind of act like assess at first. Like, "didn't you exchange it last night?". I'm like this is my wife's phone. Then they can't find any of my phone numbers on my account. Finally they got it and then he asks if I want the same color. So there's that. I guess since places will let you change the color. Let's see if I score another free $30 fast charger.
[Note 7 Questions & Answers] crash613:
Mine is not a forced update.. I have been able to postpone it twice now
[Note 7 Questions & Answers] evo4g63t:
So what are you trying to say? That because every manufacturer outside of LG is making non removable batteries that must mean it's great for consumers?

No it's a cash grab from manufacturers that essentially forces users to upgrade when the battery dies. Worse if the battery prematurely dies you need a new phone sooner than normal. So now you get to spend two hours backing up and restoring to a new phone instead of changing the battery.

I cant see how a non removable battery is good for any consumer.
[Note 7 Questions & Answers] jdyowa:
Nope, no free charger
[Note 7 Questions & Answers] Dmac1984:
Forced update (AT&T) last night while I was sleeping, woke up to my phone restarted and updated with the green battery icon. Doesn't look bad to me, and doesn't seem to change with the theme either.

​
[Note 7 Questions & Answers] alltaken123:
Sure, it's not user replaceable but that doesn't mean you junk your phone when it dies. Samsung operate (like most manufacturers) a replacement option for the battery, in the EU I believe it is circa 80 euros.
[Note 7 Questions & Answers] crash613:
Are you saying that there was no charger in the box of your replacement? Or are you saying that they did not let you keep your old one and the new one that came in the Box?
[Note 7 Questions & Answers] MrsHoneyDip:
On my Sprint phone, the update wasn't forced. It did come in this morning though. I think it's in your settings if you want to download automatically or not.

Got my replacement at Best Buy last night. Only took in the phone. No issues.
[Note 7 Questions & Answers] jdyowa:
Last night when i returned mine they never look and left the new charger in the new bow. Today when I teturned my wife's phone they they looked in my box, asked if i had the charger and then took the new one out of the new box and put it in the old box. I should have looked around the house for an old Samsung slow charger and swapped it out. Damn it!
[Note 7 Questions & Answers] alltaken123:
You got a safe device now though dude :)
[Note 7 Questions & Answers] BarryH_GEG:
What it says is that consumers obviously don't care. Otherwise LG as the last to offer removable batteries would be gaining market share instead of losing it. Metal vs. glass and removable vs. non-removable batteries also affect the offer of wireless charging. If Apple moves to glass as rumored for the 10th anniversary iPhone I'd expect to see wireless charging in it. The trend seems to be getting longer life out of a single fixed battery though fast charging and convenience options like wireless charging than the ability to swap removable batteries. Even though some would like to see the latter return.
[Note 7 Questions & Answers] zanderswigan:
I've just had a call from Vodafone uk and they said they are bringing me just a replacement handset in a bag with no box charger etc. I then thought about it and decided that's not acceptable that i keep my boxes immaculate and I want the imei label etc to match that of the handset for sale in the future if I wish to sell. Rang Samsung and they said that retailers have been instructed to furnish people with the brand new handsets boxed with all the peripherals just like a new phone. So I rang Vodafone and spoke to a different person who said to give the courier my phone in the box with the charger etc as I'll be getting a whole new setup. There is such a lack of communication it's absolutely comical. No idea what they're going to bring tomorrow
[Note 7 Questions & Answers] nguoidungnq:
Any news on REPLACED note7 ALLOWED on Airplane? Thanks

Got my replacement this morning, next will worry if I can be allowed aboard plane with this Note7 :(

Regards,
[Note 7 Questions & Answers] Belimawr:
yep it should come as a brand new in box phone, just as how you got it the first day, this is the way I got mine from O2 and how other people I know got theirs from other sources, if it isn't a new factory sealed device I would refuse to accept it as you wont know if it is a refurb or what. I realise this is probably vodafone trying to stop people keeping bits out of the original boxes, but if it isn't factory sealed you should never accept it unless you know it is actually a refurbished phone you are getting.

all I kept from my original was the extra stylus nibs as you never know when you might need them, I did however send my old S6 fast charger back, so I also got to replace an 18 month old charger with a brand new one.
[Note 7 Questions & Answers] zanderswigan:
Thanks for that mate. I think I'll just keep the charger and say I forgot to put it in the box. They can send a courier for it if they want. Everywhere else seems to be giving some sort of competition but Vodafone refused so I'll keep the charger on principal.
[Note 7 Questions & Answers] bluetoothless:
Just a heads up, and it seems pretty logical.....

Vendors are having a very difficult time sending their bad units back to Samsung due to newly enacted government restrictions placed on how they can be transported. Obviously couriers can't ship on planes, but also very limited in ground options.

Samsung not sending replacements to many vendors until getting old units back. Quite the conundrum.
[Note 7 Questions & Answers] ScottLive5:
Initiated my Samsung.com refund, label coming. I thought I would expedite matters by doing that , then walking in and out of a T-Mobile store with my new phone, But no!...T-mobile ONLY DOING EXCHANGES right now . Not new sales.
[Note 7 Questions & Answers] TomTanderson:
What a shock, nobody rang me back. Still don't have a clue how/when Samsung is going to replace my phone.

---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------

What do you expect?! All new (good) stock is going to replacing existing phones (about 1 million) first before there will be any available to sell.
[Note 7 Questions & Answers] moralesd66:
Got my replacement in NJ. My VZW store got about 30 in stock in last night's shipment. I got the 2nd to last one this morning. A friend in NY said his store was out this morning but they called him an hour later as another shipment arrived. They are coming folks. Also I was told the $25 credit came from Samsung direct. I have VZW corporate just add the credit on my account. Good luck everyone.
[Note 7 Questions & Answers] YILMAZ88:
Still waiting (Turkey). Samsung service responses show how pathetic we are here! They have taken my request for a back up device today! I came back to home, Turkish forms say they have already started exchanging the note 7s in ?stanbul! :confused: I don't know what to expect first my new note 7 or an a7 as a back up device!:confused:
[Note 7 Questions & Answers] ParrotSquawk:
I called the AT&T store to get a replacement but they don't have a blue one. They said, "try next week." Rude on the phone about it.
[Note 7 Questions & Answers] situman:
Glad I actually plan on keeping this phone for 2 years. Just to avoid dealing with carrier people. It's rare to find a store with people that actually wants to provide service.
[Note 7 Questions & Answers] ParrotSquawk:
I wonder if they will give me the full box of stuff if I just walk in with the phone ... I don't have the box anymore and the ancillaries are scattered around the house. Keeping the stylus does sound like a good idea. They'll never check for that. Funny, I did happen to keep the sticker from the box with all the bar codes.