yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Ambrosios:
if its purchased from samsung directly....then u deal with samsung directly.....if the phone was purchased from an carrier store.....you should have to deal with the carrier.....i think they have a different process for all the carrier phones........i am pretty sure ATT will be able to do something about it
[Note 7 Questions & Answers] hag911:
Tropical_mobile sold around 600 Note 7 phones

that's around $500,000 Value

think how many buyers now trying to get the money from him

now he will use all his "games" and tricks in order not to lose money
[Note 7 Questions & Answers] DuffmasterFresh:
I would be more than happy to not cancel my order if he would just return my phone and send me a new one.
[Note 7 Questions & Answers] force70:
You pull crap like that long enough and screw enough people and eventually someone will find you and make you suffer for it.

Laws of nature.
[Note 7 Questions & Answers] chriskwarren:
Threads like these will pop up on future google searches. Many eBay buyers won't search but some will. The guy does enough business to get a good feedback rating, and it seems he games the ratings too. But this will cost him some cash in the future.

There is added risk to buying on eBay though, as is being learned here.

Samsung might be the best route to pursue for those who run out of luck with eBay (I suspect many will, once the 30 day window expires for folks). Perhaps getting a big android site to report on the issues around eBay Note 7 phones out there abandoned via sucky eBay sellers etc. will get some bad publicity and they will losen the return restrictions to get phones out of the public. Last thing Samsung needs is to have more batteries pop on old bad devices after the recall passes... It is in their best interests to get your phones back.
[Note 7 Questions & Answers] DuffmasterFresh:
The worst part of all of this is that I can't mail the unit back to Samsung Singapore. Their website states that someone, a physical person, must walk in with the handset to return it. I don't for the life of me understand why we can't just mail it to them and have them ship out a new one. Why does a person have to walk in and do it?

Emily from Tropical_Mobile just emailed me and said, in regards to not sending me a shipping label, "Okay. I will reprocess it again. Please check it within 24 hours."
[Note 7 Questions & Answers] Fishdj:
And their website wants us to contact our local Samsung...
[Note 7 Questions & Answers] d4ddy03:
I also bought mine from Tropical_Mobile. Emily told me that she would send my return shipping label by the 22nd due to. Should I wait for the label or go ahead and get a refund?
[Note 7 Questions & Answers] Brava27:
Same here. I'm gonna wait until the dust settles and replacements arrive to tropical mobile before I bother emailing again. They must be hounded right now.

Sent from the Upside Down
[Note 7 Questions & Answers] d4ddy03:
I'm kind of worried BC the 2nd of October is last day of my 30 day window to return and what I've read on this thread about Tropical_Mobile is very concerning so I think I might go for the refund.
[Note 7 Questions & Answers] gekkehenkie11:
Are you guys returning *everything* including charger, headphones, etc ? Or just the phone ?
[Note 7 Questions & Answers] hkr:
I returned everything ...

As I'll get a full refund, it's fair this way ...
[Note 7 Questions & Answers] gekkehenkie11:
Thanks. I just got word from my seller (msrp), he also told me to ship back the whole content. He's been getting a lot of praise here on XDA on how he handles the situation and I can only agree to that !
[Note 7 Questions & Answers] gclancer:
I returned my note 7 to the eBay seller sobeonline1 and finally got my full refund. I checked with nevermsrp yesterday to see how soon will they receive the replacement stock and they told me 2-3 weeks. I wish they will get it sooner
[Note 7 Questions & Answers] hkr:
I guess, that's realistic. Samsung has other priorities, and if they don't use their own batteries, production will be slower than usual.

Let's wait and see ...
[Note 7 Questions & Answers] acheney1990:
Yes I refunded my Snapdragon version and am anxiously waiting to be able to order and unlocked Exynos. Think I'm going with B&H Photo because I get a 1 year warranty from them and can even purchase insurance. Did everyone else go with Ebay because it was significantly cheaper? Hope stock doesn't take too long to get back for new devices. I miss my Note.
[Note 7 Questions & Answers] Fishdj:
I got mine off ebay because it was cheaper and had gold plat available. BHphoto took the preordering and the item off their site...for now..i hope
[Note 7 Questions & Answers] Brava27:
Whaaaaaaaaaaaat? No, no, no. We went to eBay because we could get the exynos version. So we could root and twrp it. Plain and simple. Price wasn't an issue.

Sent from the Upside Down
[Note 7 Questions & Answers] spiceygoat:
I received the approval to return the phone and the return shipping label on Monday. I mailed the phone out yesterday and they received it today. I just got notification from PayPal that the full amount has been refunded to me. I'm very happy with the seller. They were great to work with.
[Note 7 Questions & Answers] force70:
Yeah price wasnt relevant for me either but in some places importing a exynos was actually less expensive than buying the 820 outright too which is insane.

But you cant put a price on freedom :D

Locked BLs are BS.
[Note 7 Questions & Answers] hkr:
Price was higher in eBay than at the local store. However, I needed a DUOS system and that is not sold in Europe ...
[Note 7 Questions & Answers] gekkehenkie11:
Anyone got a refund from mrsp ? I've just send him back my device, but customs here told me that i'll need to pay taxes AGAIN when the replacment device arrives, so I'm hoping he'll just return my money, I'm getting tired of this Note 7 BS.
[Note 7 Questions & Answers] acheney1990:
I wish I knew when sites would start selling safe Note 7s (Exynos version) again. I can't wait to get my hand on one. Miss my Note.
[Note 7 Questions & Answers] burraburiash:
I have the same need of a new note with Exynos. I wrote to two Amazon resellers who are offering unlocked devices on their websites. The first one is NGPstore who told me that they are offering the HK/Chinese version of the Note 7 and it is not affected by the recall. The other reseller is Wireless Place and they told me that they bought they inventory in Malaysia and Samsung told them that their phones were not affected. Both are resellers with 100% customer satisfaction and I don't know what to think.
[Note 7 Questions & Answers] gclancer:
I contacted NGPstoreusa as well. They also told me their replacement stock will arrive at the end of Sept. They referred to the replacement stock as S version, I guess it's because the replacement stock will have a white circle label on the outside of the box with a blue S on it.

Here's the message I got

New message from:*ngp_store_usa*(240[http://pics])

Will be getting those S version end of Sept.

THank you!
[Note 7 Questions & Answers] acheney1990:
Yes I know. I don't know who to trust and dont want to get burned. So anxious to get one though.
[Note 7 Questions & Answers] gclancer:
I think the HK CN version is SD820
[Note 7 Questions & Answers] MoMo131:
Guys you confused me now, I've Note 7 FD Exynos version bought it from eBay do you mean mine is safe for use ?

I am hesitant to exchange it or keep it. My device is working flawlessly!!

I have no chance to refund it because I've already closed the case with eBay.

So now I only have three options; to exchange the device with a new one from the seller "Tropical_Mobile", to wait for a respond from Samsung SG, or to keep the one I have. :confused:
[Note 7 Questions & Answers] force70:
No one knows whats safe or not thats the problem.

I also have an FD and havent had any issues but who knows what will happen
[Note 7 Questions & Answers] harveydent:
Badum-tiss
[Note 7 Questions & Answers] acheney1990:
LOL. Never even occurred to when I wrote that.
[Note 7 Questions & Answers] MoMo131:
https://www.change.org/p/singapore-...utm_source=share_petition&utm_medium=copylink

https://www.change.org/p/singapore-...s&utm_source=petition_update&utm_medium=email

:good:
[Note 7 Questions & Answers] Brava27:
I've requested a refund from tropical mobile. We'll see what they say.

Sent from the Upside Down
[Note 7 Questions & Answers] Yakuzahi:
A few months ago, I bought a GS7 from the NGP store on Amazon. They sold me a used phone as a new phone. I never opened the box becuase my wife got the shipment, and I asked her to check that the color was correct. I don't need to tell you that the Samsung sealed labels are a joke.

The problem is that as soon as I powered up the phone, it went right to the main screen, and not to the initial setup screen like every new smartphone.
[Note 7 Questions & Answers] CesarTJ:
I would strongly encourage anyone that bought it on Ebay to get a refund ASAP and work thru ebay and Paypal. DO NOT work outside Ebay or Paypal as you will most likley get scammed, even the return lable has to be sent thru the system or they might send you a non pre paid lable (as has been reported). If they insist that you close your ebay/paypal case they are just buying time.

---------- Post added at 04:11 AM ---------- Previous post was at 04:10 AM ----------

Also looks like we are not the only ones with issues exchanging these phones:

http://www.npr.org/sections/alltech...ign=npr&utm_term=nprnews&utm_content=20160914
[Note 7 Questions & Answers] radioraheem2:
http://www.scmp.com/news/hong-kong/...o-purchased-galaxy-note-7-can-get-full-refund

Samsung Hong Kong is now offering a full refund for anyone who wants it, even though most of their batch of phones are unaffected.

Samsung HK was shady as hell, selling the phones openly on the day of the global recall announcement, insisting their batch was completely fine, only for days later to backtrack, saying 500 phones indeed had SDI batteries.
[Note 7 Questions & Answers] CACV:
I'm very happy, on my side, i buy the phone from ebay (2 N930FD) talk with Samsung Argentina (actually im living in Paraguay) and they actually will refund me the 2 phones

So for now i'm talking with my seller (eBay) to buy the new 'S' Note 7 when available
[Note 7 Questions & Answers] THATTON:
I opened a return request with Tropical Mobile on the 5th and refused to close the request. Apparently they tried to call me on Sept 11th and I did not answer. They approved the return the following day (Sept 12) and eBay told me I had until the 19th to ship it back. I dropped it off today to ship back and provided eBay with the return tracking number in my account. I refuse to discuss anything with them outside of eBay's communication portal. I should have my refund in about 7 days. Emily is who kept reaching out to me via eBay but I just refused to play their games or believe anything they said.
[Note 7 Questions & Answers] DuffmasterFresh:
I wish I had known that ahead of time. I have never returned anything on ebay and did not know that once you close a request, that's it. Which is ridiculous. I closed my request from Tropical_Mobile not knowing the danger. I wish there was something eBay would do about this.
[Note 7 Questions & Answers] krabman:
Keep in mind that the resellers have to open the box and place a 5 minute phone call with a SIM from the correct region to break the region lock. I've no idea about this reseller but Clove, Hamster, etc, they all do it on region locked Samsung phone.

Edit... Sorry man, I clicked the wrong reply, this was for the fellow that said the phone was used, maybe so but the fact that it didn't go through setup isn't an indicator of that on a region locked phone.
[Note 7 Questions & Answers] hkr:
Mine is on it's way back, I'll tell you, how it went with the refund.

I don't know where you live but here in Switzerland, I will not have to pay taxes again, as long as msrp declares the new Note 7 as warranty repair or exchange. I've paid the taxes for one Note 7, so I don't need to pay it twice.
[Note 7 Questions & Answers] DuffmasterFresh:
I emailed Samsung Singapore and asked them if my IMEI number was registered in their system. Tropical_Mobile told me that they had already signed me up for the exchange program by registering my IMEI and that if I closed my return request, they would send me a shipping label and get my phone exchanged. This is the email I got from Samsung, "We've checked in our system and we're unable to locate any appointment using this IMEI number, XXXXXXXXXXX. Kindly proceed to our website to book an appointment for the exchange programme at http://www.samsung.com/sg/note7exchange." And I am getting the run around about the shipping label. He insists he emailed it to me, but I have nothing. This is getting fun.
[Note 7 Questions & Answers] gekkehenkie11:
The good thing is that 'tropical_mobile' is selling UK units. At least mine says "Yately UK" on the back. In the UK have been 0 cases of the problem as you can read here: http://www.samsung.com/uk/news/local/uk-statement-regarding-galaxy-note7

I don't think I'll return mine based on this info, but will see if more info comes out in the next few days.
[Note 7 Questions & Answers] Belimawr:
I wouldn't rely on that I bought my phone in the UK and it's made in Vietnam, so I would say the country of production isn't as simple as the country the phone is used.

it probably has more chance to do with around the time it was manufactured, the UK phones only released early release on Tuesday (full release was meant to be today) at select suppliers, so there is a good chance the UK phones were possibly manufactured and shipped after the faulty batteries had already left the factory, so that is possibly why they are safer, they are probably just covering their own backs and helping consumers feel safer by taking them all back instead of picking and choosing.
[Note 7 Questions & Answers] gekkehenkie11:
How do you know ? It says 'vietnam' on the back ? Or is there some dailer menu code that can display this info ? Thanks
[Note 7 Questions & Answers] Fishdj:
Totally understandable, but I believe a recall is a more significant matter. This has to do with public safety which is completely different than phone not starting, screen not working, etc . If a big company like samsung say they are going to replace all the problematic phones out here then they better honor it. Serial number/imei are still traceable and they have a record of all the phones ever made. If s&$# happens because they failed to provide what they promised because the phone was not purchased through a more official channel, then its not going to be good PR for the company.
[Note 7 Questions & Answers] Belimawr:
Vietnam on the back of the phone, it was purchased from O2 UK on the early release offer they did.

it does state Samsung Yateley as I'm guessing that is their UK office, but the next line down says says manufactured Vietnam so chances are the phones came through the same few factories, from what I have read it is mainly phones manufactured in Korea, but even saying that is a crap shoot as the battery suppliers likely supplied all factories so the faulty batch could of ended up across multiple factories.
[Note 7 Questions & Answers] Batfink33:
What's all your dates of manufacture? Mine is the 8th August, made in Vietnam.
[Note 7 Questions & Answers] akgrown:
I am fully prepared to put on my big boy pants and accept responsibility for bricking or otherwise damaging a grey market phone through the usual unsupported tinkering. However, I feel any purchase of a new, factory-sealed phone - warrantied or not - comes with the basic understanding that it will not explode of its own volition. To say that the situation we are in is of our own creation is a bit of an overstatement in this particular situation.
[Note 7 Questions & Answers] gekkehenkie11:
Ok gotcha. Mine doesnt specify any manufacturer info and I agree, that UK info then isnt the manufacturer information... So I guess there's no way to find out for phones like mine.
[Note 7 Questions & Answers] chriskwarren:
Be careful with Tropical Mobile. Over on the LG G4 forums folks told some pretty interesting stories about these guys gaming eBay and Paypal:

http://xdaforums.com/g4/general/tro...ect-inside-t3125727/post61341571#post61341571

"
[Note 7 Questions & Answers] CerveCesar:
I got mine from the same retailer. But like any other recall on any other product. You might have to ship it back at your own expense, and get a replacement when it becomes available. In my case I will wait to see if the FD is on the fire list. Just because the Import taxes to Mexico are pretty steep. And paperwork is impossible to file
[Note 7 Questions & Answers] Fishdj:
Mine's from a different seller and i have the same UK stamp in the back.

I believe you can check the country of origin based on the 7th and 8th digit of your IMEI. Mine's 08 which is manufactured in Germany

"

The numbers 05 or 50 indicates that your galaxy smartphone is manufactured either in Brazil, USA or Finland.

The numbers 08 or 80 indicates that your galaxy smartphone is manufactured in Germany.

The numbers 00 indicates that your galaxy smartphone is manufactured in the Original Factory.

The numbers 01 or 10 indicates that your galaxy smartphone is manufactured in Finland.

The numbers are 02 or 20 indicates that your galaxy smartphone is assembled in UAE or India

The numbers 03 or 30 indicates that your phone is made in China.

The numbers 04 or 40 indicates that your phone is made in China.

The numbers 06 or 60 indicates that your galaxy smartphone is manufactured either in Hong Kong, China or Mexico.

The numbers 13 indicates that your galaxy smartphone is manufactured either in Azerbaijan

"
[Note 7 Questions & Answers] gclancer:
So this is what I got from my eBay seller. Since they have 30 days return policy, I will wait another week and see what's up.

Greetings,

Samsung already started the recall process by directly contacting retailers.

We have not been contacted by them; this issue does not concern all the phones.

To any big loss we charge a 10% restocking fees because Samsung will not refund us for this type of issue.

I would suggest you to keep this phone for now maybe have it checked at a phone store.

Let us know if you have any more questions.

Sincerely,

SobeOnline1 customer service

Best Regards,

SobeOnline1

Customer Support 786-216-7361

M9n-Fri : 9AM to 5PM EST
[Note 7 Questions & Answers] BarryH_GEG:
Honda will not replace a defective Takata airbag on a car with a salvage title. It's an extreme example but somewhat similar. I agree with you that these are special circumstances but swapping undocumented Hong Kong phones for U.S. phones isn't going to happen. For people with registered Note7's who are ex-pats and are out of their selling region they'll probably offer to replace the battery at a service center. Maybe they'll do the same thing for grey market phone owners in the U.S. but it's still the "unregistered" and "non-official seller" part that makes this particular issue more complicated. And again, with all that Samsung's juggling with their distributors and registered owners I can't imagine dealing with grey market phones is high on the priority list. There's 1.5M phones affected so someone's going to be last in terms of getting their phone fixed or replaced.
[Note 7 Questions & Answers] gekkehenkie11:
Thanks, nice info ! The phone I've purchased from tropical_mobile has 08, so Germany
[Note 7 Questions & Answers] Fishdj:
I guess only time will tell on how they will handle us.

Kinda of sad that this is my first time purchasing an unlocked phone, hated US carrier phones (especially ATT), and so far this phone is working flawlessly.
[Note 7 Questions & Answers] Belimawr:
my IMEI has 08 for those numbers, but printed on the back is Manufactured Vietnam.

if you are unsure there is an App called phone Info samsung on the play store that will give you most info about the phone.

mine is confirmed by the App as Vietnam and on the 23/08/2016, so in theory it was manufactured 7 days before I received it, so it is a fairly new phone in the line of production.

CPU is running at 51C (just been gaming) and the battery is sitting comfortably at 35C.
[Note 7 Questions & Answers] Fishdj:
Cool! This info is more reliable then. I don't see the Vietnam stamp on the back of mine, but the info says Made in Vietnam on 8/5.
[Note 7 Questions & Answers] krabman:
The salvage title example used by Barry above isn't really a good one. A more accurate comparison would be a car which was sold to one person who then sold it to another which then got a recall. All the cars get fixed whether it was the original owner or not and regardless of whether or not the warranty was in effect.

I don't know that this would hold true here and I am not saying it is so but my guess would be an exploding battery is going to be taken seriously because of the product liability. I think they are going to find a way to identify the individual lots and get the phones returned due to the product liability. It doesn't take to many families of 4 getting burned up in a fire before a class action lawsuit will start over Samsungs failure to find the phones and get them exchanged. Remember, it is the tallest trees that feel the wind, the lawyers will find a way to make it Samsung's problem.

All that said my credit card will cover it for a year and I'm not likely to have it that long. Color me unconcerned.
[Note 7 Questions & Answers] toastyy:
I think you may have replied to the wrong person. I am not sure what you are talking about.

On another note, mine is a singapore version as well. Swiftronics has not heard from their supplier so I hope that these ones may be exempt. No strong reason to believe that will be the case however :(.
[Note 7 Questions & Answers] BarryH_GEG:
I've been using grey market Samsung phones since the GT-i9100 (SGS2) and before it was chic. I'm currently using a Singaporean LTE NotePRO 12.2. I know what Samsung U.S. does and doesn't do in regards to grey market phones first hand. Where you buy a grey market device is important. Both clove.co.uk and handtec.co.uk will sell and ship to the U.S. If you buy from them and have a problem they'll act as middle-man and if you ship the phone to them (at your own expense) in the UK they'll have it repaired under warranty on your behalf. UK/EU phones also have a two year warranty. They did that for me when I had a display go bad. You can also buy from expansys.com who has a presence overseas. Their U.S. office is in Illinois and you can send a defective device to them and they'll ship it overseas for warranty work. That's where I bought my NotePRO. Ebay, Amazon, Newegg, and B&H, all clearly say you're buying a device with no warranty. It's the truth. Hope this works out for everyone who's stuck in the abyss.
[Note 7 Questions & Answers] Brava27:
Same here. She wanted to call me via phone number. I declined and I wanted the address to ship back for refund.

Sent from the Upside Down
[Note 7 Questions & Answers] flyinj54:
What are you guys saying is the reason for the return? I heard some other speaking about stating that the recall is the reason for the return of the phone and eBay declining that reason
[Note 7 Questions & Answers] Brava27:
I simply demanded a refund because of the battery.

Sent from the Upside Down
[Note 7 Questions & Answers] THATTON:
The device is defective and there is a recall.
[Note 7 Questions & Answers] chriskwarren:
Yep. This is the only way to handle them.

The folks over at the G4 forums had all kinds of issues getting refunds and warranty replacements with bad G4s (I think I mentioned this earlier in this thread ages ago ).

These guys will delay and delay until tour return window closes. Ill say it again, get your money back asap. These guys don't want to bear the costs of returns, and they will screw you over... They got your money and your positive feedback, that's all they care about.

If you manage to leave negative feedback, make sure you word it carefully as to make sure that these guys can't get it removed. There are threads out there about other eBay sellers complaining about tropical mobile getting neg feedback removed.