yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] macawmatt:
But how much support/money was the hoverboard maker willing to throw at it to get it fixed? And I don't mean money as in buying them off, but willing to spend it to get whatever parts and pieces the CPSC would want to test. Pretty sure Samsung would be providing samples as quickly as possible to get this sorted out.
[Note 7 Questions & Answers] netnerd:
I just hope it takes more than 30 days for CPSC to approve. when Samsung give you this bs about return the phone to where you bought it. you tell them it's past 30 days return policy.
[Note 7 Questions & Answers] Fishdj:
The way they handled this situation...the market is not liking it. Down 7%...

Being an international company, they should really get themselves together to work this mess up.
[Note 7 Questions & Answers] BarryH_GEG:
What does that mean? In the U.S. the carrier's have a 14 day remorse period and all have said that's been waived. I surely don't think Samsung would try to uphold return/exchange policies for people that bought from them directly. Other resellers like Amazon, Walmart, Target, et.al. would be foolish for enforcing return/exchange policies for something safety related when the object is getting offending Note7's off the streets. No one other than Samsung will lose any money on this as I'm sure their picking up the administrative costs for all their distribution partners and intermediaries. For folks that bought grey market devices from third parties I don't think what the CPSC does or doesn't do is going to affect them. It's a U.S. agency governing products approved to be sold and registered in the U.S. Those devices were clearly not to be sold in the U.S. in the first place.
[Note 7 Questions & Answers] Belimawr:
O2 offered to swap mine today but said it had to be at my home so I'm getting it saturday, but they are out there from today.
[Note 7 Questions & Answers] doc_loco:
Really, they won't ship to work?
[Note 7 Questions & Answers] Dmac1984:
Welp ... Against my will I'm submitting and going into Best Buy to battle with them about the exchange (with AT&T assisted loaner phone help, should be a nitemare) I will be doing some traveling this weekend and staying in a hotel a few night, a VERY expensive one, I don't want to be the 2nd guy to burn a hotel room down, especially where were staying lol. But I love the phone and it has given me no problems, so I doubt I'll have issues but I miss my VR lol and as confident as I am that this thing is fine. I'm not confident enough to strap it to my face lol.

But man I love the look and feel of this phone, especially since upon recall I decided to go naked with it minus a screen protector and clear back protector, I'm so anal and scared to damage my precious phones I always have a case on them, so it was nice to not have to this time. But anyways might as well submit and let this situation unfold like it's going to like it or not ... Sucks lol.

Gonna look on the bright side andd try out a Silver S7 Edge, was a toss up between black or silver for the Note 7 and went with black (asll my gadgets in the past have bee too) cuz it's sleek and understated and elegant, and when the screen is off and it's just a one color slab sitting there it's beautiful. Plus I'm not a flashy person, so it'll be cool to see how silver feels without being committed to it, maybe help me decide my next Note 7 color.

Plus the push over the edge, and this is a testament to how anal I am about aesthetics, some how there's a mini chip taken out of my home button like a pin head sized crater out of no where, it's been coddled but no case. I know I'm getting a new one so I didn't have a meltdown, but it might as well be the size of a quarter because that's all I can see when I look at my phone now lol. Not sure how long it's been there or why its there either.

Pics attached lol
[Note 7 Questions & Answers] Novarider:
But then won't you be stuck with the s7 edge?
[Note 7 Questions & Answers] Dmac1984:
No AT&T promises they will help me get a "loaner" phone even through Best Buy, they told me to call them when I get to BB and they will talk to the rep personally. I've played this song and dance before, I know this is gonna be a headache, but it is what it is lol, at this point irritating me hasn't worked out for BB or AT&T I usually flip out and get what needs to be done, done. Once they have replacements available I WILL be switching back to my beloved Note 7.

Again this whole thing saddens me, but its gonna run its course at its own time, and to my understanding, the people who go into Best Buy and exchange or refund get priority when the new stock arrives, so we'll see.
[Note 7 Questions & Answers] Belimawr:
said it had to be a door step swap at my place of residence.
[Note 7 Questions & Answers] jongilluley:
Seems crazy but I'm assuming it's because your registered address with them is your home one... if it was your works address they would ship there.

I had to go into work for 5am just so I could be home today on time to get my replacement from O2 haha...
[Note 7 Questions & Answers] Belimawr:
annoying thing about it is I originally got it delivered to an O2 store but they told me I couldn't even do the swap at an O2 store. just seems a really restrictive way to do it, the only help they gave was that it didn't have to be me handing the phone over, but when I use my phone for work I can't go a day without a phone while someone else swaps it, but even then everyone else is out during the day so that wouldn't even work. guess the only consolation at least is they do weekend deliveries so it's scheduled for a Saturday AM delivery.
[Note 7 Questions & Answers] isthisausername?:
So, I guess if you want a big phone, you're basically limited to an iphone now. But I hate ios, so......****

I would include the v20, but after all the bootlooping issues they've had, I don't trust LG.
[Note 7 Questions & Answers] Batfink33:
Google Pixel is 5.5inches.
[Note 7 Questions & Answers] isthisausername?:
Do you think it'll be good, though? Google phones always have some weird quirky bull**** going on.

I hope it is, though. Because there are so few options.
[Note 7 Questions & Answers] Rippley05:
I loved my Nexus 6p... but compared to the Note 7 and S7, the camera and display are ****.
[Note 7 Questions & Answers] doc_loco:
Exactly the same issue as you mate. Delivered mine to store. So now I need to schedule it for a Saturday morning.
[Note 7 Questions & Answers] Batfink33:
According to Android Police leaks yesterday, they're going all out for a premium device with exclusive software features. Don't like the look of it myself.
[Note 7 Questions & Answers] BarryH_GEG:
The screen is 5.5" but how big is the phone? As we saw with the V20 which has he same size screen as the Note7 display size alone doesn't dictate the overall size of the device. HTC isn't known for svelte phones. People are also assuming "Pixel" = "Nexus." Based on what I've read the Pixel line is aiming to be much more approachable for the everyman vs. Nexus which was more bare bones for enthusiasts and developers. Time will tell.
[Note 7 Questions & Answers] Batfink33:
Yeah, I'm back using my 6P after returning the N7 and it's massive in comparison. The 6P is very mid range compared to the N7. As I said, from the leaks yesterday it looks like Google are going to try and mass market the Pixel with premium features.
[Note 7 Questions & Answers] isthisausername?:
I wonder if the pixel xl will be able to compete with some of the note's features that make it a rival to the 7 plus.

The 7 plus has super speed and a seamless, clean experience, but the note has great features plus the versatility of android.

What does google have really? A clean android experience? Iphone has something similar, just more closed in.

They don't have the features of Samsung, so they can't really compete there either.
[Note 7 Questions & Answers] cabtouch:
Hello

I live in Brazil and bought a N930V in the US during a vacation trip last month. Now I am back to my home country and do not know what to do as Samsung do not have the Noite 7 available here.

How did the Samsung Argentina find you? Have you contacted them before, asking for the exchange program?

Thanks

Cabtouch
[Note 7 Questions & Answers] bayniner:
Spoke to the manager of the mobile department at target and he told me that he's been in contact with Samsung and to not worry about my note 7 catching fire that alot of the stories arnt accurate and samsung told him they are just playing it safe and will have replacements within 2 weeks
[Note 7 Questions & Answers] BarryH_GEG:
It looks like a big i9100 with no home button.
[Note 7 Questions & Answers] GibMcFragger:
No home button and it still has a 6" chin*?

* 6" is a rough approximation which includes exaggeration.
[Note 7 Questions & Answers] Batfink33:
It's a damn ugly phone, no doubt and also made by HTC which is a concern.
[Note 7 Questions & Answers] macawmatt:
I had sworn to getting a Nexus/Pixel this year, and then the leaks came out. Not completely regretting it yet, hope that the phone ends up as ugly as the leaks so I don't.
[Note 7 Questions & Answers] doc_loco:
They always seem to look better in person. The 6p Cyclops visor looked horrid till I actually owned it!
[Note 7 Questions & Answers] vettesale:
Yours is probably safe. But is it a risk you want to take? I, too, purchased at Target and returned it yesterday. What a time consuming process that was! Target took it back without a hassle but Target rep getting ATT on the line and going through all the steps they need to reverse the charges, release the upgrade, etc. was a P.I.A. for Target. Almost an hour on the call for them.

I don't need this headache now. Once all this sorts out I may be back to the N7 (or N8...). In the meantime, S6 for me.
[Note 7 Questions & Answers] bayniner:
Its not a risk id like to take but i dont have much of a choice as i got rid of my g4, the manager told me i could return the note 7 and get another device but they would need to run my credit again which is not ok and honestly their isnt another device out that i like or want
[Note 7 Questions & Answers] Batfink33:
70 battery fires now reported in the US....

http://www.androidpolice.com/2016/0...ay-canada-70-battery-fires-reported-us-alone/
[Note 7 Questions & Answers] CACV:
Yes, currently they event don't have the early stock so i mailed the CEO with this link (i'm enter with /br for you): www.samsung.com/br/support/

Just look at "Fale com o presidente", click on it and create your ticket - mail telling your story, when they respond you can also attach the FAQ of Singapore (already in this or another topic)

I think that's it, you have to pull all on your side, i'm able to get a refund in this state they are getting my personal information (didn't receive the final confirmation yet)

Hope your lucky!

Regards
[Note 7 Questions & Answers] macawmatt:
This https://canadanote7exchange.expertinquiry.com/

Samsung can't do it in the US, but this is what every carrier should be doing. It boggles my mind that AT&T(my carrier) has no idea still of who wants to keep or exchange their Note 7s.
[Note 7 Questions & Answers] jmitr:
Today, Samsung Canada (prompted by Health Canada) have officially recalled the Note 7.

http://www.samsung.com/ca/news/local/samsung-canada-recalls-note7-phones

recall-alert-rappel-avis/hc-sc/2016/60168r-eng.php

21,953 Note 7 products have been sold in Canada. Samsung has now officially asked users to power down their devices.

The same exchange program is in effect as here:

https://canadanote7exchange.expertinquiry.com

So no loner devices. Oh well my email says my new device arrives on the 15th, to be marked with a Blue S on the box.

Time to switch to my One M7 fulltime for now and power down my Note 7 waiting for tge replacement. Only crappy part is I fly from the 15th to 19th! At least my new Note 7 should be at home waiting when I get back.
[Note 7 Questions & Answers] jongilluley:
Does seem very good compared to other countries set ups.. looks like it's registered to a UK and American company that specialise in recalls.
[Note 7 Questions & Answers] GibMcFragger:
Not defending the US carriers, but here in Canada, there are A LOT less Notes to be returned (~21,000), running on fewer carriers.

There are many more in the US, I suspect the logistics are a nightmare.

---------- Post added at 11:18 PM ---------- Previous post was at 11:15 PM ----------

I still haven't received that email yet. The last one said my replacement "could begin to ship as soon as the 15th", with no info on identifying it as ok.
[Note 7 Questions & Answers] macawmatt:
I don't envy the supply chain people at the carriers, but this would do two things. Give them some hard numbers as to what they need, and give their users some piece of mind that they are actually doing something.
[Note 7 Questions & Answers] rdcrds:
I got a call from samsung and missed the call and i called them back. It was just a friendly call because i called about the promo a week or so ago. The lady asked me if i had the note 7 and i said yes. And she said please power it down. I said thank you but i will when they come in stock due to my sprint store not giving me anything really as a loner phone. She said to me that MANY stores have them in stock. And that Samsung has shipped them to stores but stores were told to never release 1 phone till they get the memo it is okay to do so.

So i think once they get the Ok it will be fast that we get them. She said please be careful and please power it down and return it and i said again thank you for your concern and goodbye.
[Note 7 Questions & Answers] ooMoo:
Interesting thing just happened to my note7. Battery was on about 40% then it cut out. Couldnt turn it back on till i plugged the charger into it
[Note 7 Questions & Answers] acheney1990:
Yeah I was looking into the Pixel XL but no thank you if that's what it looks like.

---------- Post added at 11:45 PM ---------- Previous post was at 11:43 PM ----------

I have had similar difficulties returning here here in Canada. The Carrier was no problem but because of the part of the country I live in I have to deal with authorized sales places not actual Bell. So they kept my phone but haven't given me my money back yet. Had to get clearance from there head office that they couldn't do on the weekend and then I have to go back and get the money. It's an hour and a half drive away.
[Note 7 Questions & Answers] macawmatt:
All things considered, that would probably make me charge it enough so that I can pull anything off of it that I need and then just go without a phone until I can figure something out.
[Note 7 Questions & Answers] apprentice:
I have to agree with you on everything you said here mate.

.
[Note 7 Questions & Answers] Kansatsusha:
I just heard news on tv... try to look up what I just heard and found this....

http://www.usatoday.com/story/tech/...problems-deepen-damage-reports-rise/90263028/

if it eventually become true... I wasted 23 dollar on note 7 accessories.... but considering i got to kept the note 7 accessories and the pre order bonus ... i guess that fine...
[Note 7 Questions & Answers] accordingtoome:
On the Logistics side it will take 4 days to airfreight a pallet from Korea to the US warehouse. Then another day maybe 2 to a store. Oceanfreight.. hahahaa forget it. its a 24 day transit with the Hanjin mess right now.
[Note 7 Questions & Answers] BarryH_GEG:
Love this. ;) Add to it these Samsung forum oldies but goodies:

If I look at my display in a dark room at low brightness the display isn't even

If I look at my display in a dark room at low brightness there's a purple hew on the top portion

Where's my FM radio?

The display is too - large, small, curved

The phone is too - big, small, thin, thick

I dropped my all-glass phone on concrete and the display cracked

I can't believe a phone this expensive does/doesn't have (insert feature or issue)

But back to the topic. This whole thread can be synthesized in to two questions:

What percentage of the 2.5M devices being replaced actually have defective battery cells?

If mine's affected, what will happen to it if the battery shorts out?

No one knows the answer to the first question, perhaps even Samsung themselves. But even if we triple the 70 number being bantered about that's not a hell of a lot of phones out of millions. From the carcasses of overheated Note7's that have been photographed and posted it looks like a pretty quick to appear event that generates a lot of short term heat then dies down. It's not enough heat or sustainable heat to melt the plastic components of the phone that are less than an inch from the overheated battery. "Explosion" and "fire" appear to be media created terms to add sizzle (no pun intended) to the story. That's obviously my interpretation and by no means "official" (nothing in this thread really is) but it would be hard to imagine a shorted Note7 starting a fire when the heat from the event left 1/2 to 2/3 of the phone and its plastic parts intact. Jeeps, garages, and children have been reported to be on fire from overheating Note7's and everyone on here has a personal belief as to whether those events are true or not. Samsung seems to be picking up recall speed so hopefully this situation will quiet to a minor roar soon.
[Note 7 Questions & Answers] jak341:
Well, I tapped out of the Note 7 situation. I exchanged for a S7 Edge. It's not bad, but it is no Note series.
[Note 7 Questions & Answers] Sirdragonx:
This happened to me over the weekend. Not only did it turn off but showed 0%. I had to recharge it. Ever since the battery has been draining super fast. I went from 6 hours SOT to like 2. I have an S7 edge loaner on the way.
[Note 7 Questions & Answers] bjhill2112:
Wow, I used to work for Stericycle! It's been several years, but their primary business is medical waste disposal. Expanded into the drug recall business in the mid 00s. You wouldn't believe the **** they literally have to deal with...
[Note 7 Questions & Answers] hoursenghong:
When something of Samsung goes wrong, "let's skip the whole product, otherwise its the end of the world". This is media, mate.

Not to mention the bend gate lasted like few days due to media kept reposting note 4 nonsense bizel gap problem.

Exploding iPhone everywhere including my friend's and they blame customer for misuse, and media never did a damn thing about that.

Don't worry bro, these people don't know how huge Samsung is. And the reason why Samsung is a giant company is because they don't pay media to cover things up like *other company*.

They can't skip the Note 7, don't worry.
[Note 7 Questions & Answers] BarryH_GEG:
I'm going to keep mine for a while. I don't mind taking one for the team and reporting back in an as objective a way as possible what it looks like if my Note7 goes down for the count. Not being sadistic or suicidal my belief is that the likelihood of it happening to me is low and that if it does happen it won't be as dramatic as the media or "15 minutes of fame'rs" have reported. Further to that I'm not so crazy as to keep using my Note7 if it starts having trouble charging, keeping a charge, or starts reporting wonky battery statistics as some above just reported. Clearly that's a sign of a problem. It makes me wonder if there are warning signs before a failure that people whose phones have fried ignored.
[Note 7 Questions & Answers] hoursenghong:
The reason I turned in my Note7 so early is because I want the priority to choose the loan device. I was like the 2nd customer, yet they didn't reserve one for me. Told me to come and take at this time, then when I arrived, they said out of stock. Wew...

I was hoping that I could choose the color I want as I arrived so esrly, then they said, no priority for early register. first arrive (on unit arrival date) first served. WTF?

I would have kept my device until the last day of deadline, but they said they don't take responsible anymore if the device catches fire during "this time".

They didn't set the limit unit per customer during the preorder, now local third party sellers are grabbing 10-20unit each and they always suck out silver and black color out of stock under 6 hours, leaving the ugly gold, which mean if u want the good looking phone, you have to pay extra to trade with them. By extra I say $50 to be exact.
[Note 7 Questions & Answers] Kansatsusha:
They shoulda name that note the Note 6 so they really had a reason to kick it to the curb and make a Note 7 to be in line with the other =D

Anyway I did say "If" while there a low chance of that happening there still that chance. Anything could happen, which is why nowadays I look at hardware and software and not brand.
[Note 7 Questions & Answers] hoursenghong:
U you still can't look at the battery lmao. Unless the phone is 6 months old when you decide to buy.
[Note 7 Questions & Answers] Dmac1984:
They news just keeps regurgitating the same crap over and over again, then they insert their dumb opinion or ask some random person their opinion and repost another story to stay relevant. The news and the people who don't own a Note 7 are more worried about this situation than the people like us who own one. Blowing it WAYYYYYY out of proportion, ultimately getting us into the situation with the US government and slowly down the exchange process, and will ultimately decide our Note 7s and future Note phones fate ... It's ridiculous. Got apple sites saying in articles that Samsung should have kept removable batteries, and old out of date financial experts laying out how Samsung is doomed and news reporters with iPhones in their pockets beating this story to death.

Look Samsung screwed up, and screwed me over in the process, I was over it as soon as they said "don't worry we will replace them asap" you can't ask for much more than that. Regardless of what some random numbers cruncher or iPhone user or random non Samsung phone buying idiot says, I will repurchase another Note 7 and continue on buying strictly Samsung devices for me and my family. Yea, I just bought my mom an S7 Edge and a new Gear Fit 2, because I trust Samsung that much because of their track record that I outfit my mom in all Samsung lol.

I literally just got my new Level Box in the mail today, ordered one on Friday because my wife never shuts up about how much she loves the one I got her for Christmas last year, so no battery nonsense is slowly down my brand loyaltyy, and I have that loyalty because Samsung has yet to let me down in the countless Samsung products I've bought me and my wife and the rest of my family, Christmas here looks like a damn Samsung commercial lol.

I also just got another Note 7 case in today, because regardless of this recall it hasn't deterred me loving this phone.

But the news isn't going to interview someone like me for their fear mongering, agenda filled article.

/End rant.
[Note 7 Questions & Answers] hoursenghong:
Also, there was no real evidence of how they "exploded", which mean it wasn't even exploding. If they really did explode, the phone would be in pieces. Not just burnt.

They just melt. Caught fire.

Power of media.
[Note 7 Questions & Answers] GeorgeP:
FYI, it turns out the case with the 6-year old boy was not a Note 7.

http://www.nbcnewyork.com/news/local/Samsung-Phone-Lithium-Iron-Blow-Up-Child-Hand-Explosion-Brooklyn-New-York-393131791.html

---------- Post added at 11:26 PM ---------- Previous post was at 11:23 PM ----------

Strange how it doesn't get blown out of proportion when it is Apple.

http://www.nbcnews.com/tech/tech-news/apple-faa-investigating-after-iphone-catches-fire-mid-flight-n543516
[Note 7 Questions & Answers] Dmac1984:
Next the jeep guy, will admit it wasn't a jeep and that it wasn't a Note 7 but in fact a Galaxy Prime and it didn't actually start the fire, the bad wiring in his pos car did, everyone wants to capitalize on the new trend lpl

---------- Post added at 04:31 AM ---------- Previous post was at 04:28 AM ----------

Yep blown right off.
[Note 7 Questions & Answers] Fishdj:
That's how news works...pounce and feast on whatever's trending...but when the dust settles a bit, they will start calling ? ? wolves.