[Note 7 Questions & Answers] DionWhite33:
When I call Samsung out of one of the 50 times that I did call. I was told and this is during numerous phone calls because I purchase the phone on eBay it is not a Samsung problem. And I was even told that it's not a Samsung phone! And the girl told me I need to call the maker of the phone or manufacturer that is. Are you serious? So I'm on the phone with 1 800 Samsung and they're telling me that they're not the manufacturer and I need to call the manufacturer. Yeah my phone says Samsung! I asked her since it's not a Samsung phone, how did Samsung then push an update to power down my battery to 60% and make annoying pop-up that says return to Samsung immediately due to recall.. they really need to get their crap together

---------- Post added at 02:26 PM ---------- Previous post was at 02:18 PM ----------

I bought a T-Mobile Note 7 after I found out the bootloader is locked I gave it back to T-Mobile and got a full refund then I ordered one from Tropical and they were out so I cancel the order but PayPal charged me five separate times for that phone even though the order was cancelled and it was never even shipped! I was charged $900 5 separate times! It took me almost a month of phone calls all day everyday just to try to get my money back on that end. Then I ordered a third one international version from a seller in Texas called Never Msrp... I paid him for overnight shipping and he didn't ship it till 5 days later and kept my overnight shipping money. Then I went to get a refund because two weeks later the recall started. And he was kicked off eBay for 3 weeks for unknown reasons. So when he came back to eBay I requested a refund then because eBay made me wait. At this point they told me that they had been 31 days and I cannot get a refund after 30 days even though they made me wait twenty-three of those days. So now I'm going through PayPal credit which was supposed to take 10 days and it's been 3 weeks. And I've called Samsung over 50 times and have spent over 70 hours on the phone with them and have gotten every story in the book. He even asked me what carrier I use and I said I do use a T-Mobile SIMs card because it's an international version. Samsung at one point told me to take it to T-Mobile and let them refund me even though I didn't purchase it from there. Numerous times they told me it's not their phone and it's not their problem. At one point I told him my phone blew up and I needed help. They told me there's nothing they could do and then they transfer me to another department asked if there was any damage in my house and when I said no they hung up on me after I answered their questions. At that time I had went through Tech Support to see if maybe they could just replace the battery because I have a one warranty on the phone no matter what. But no help then either. It's heartbreaking because I set up many many nights all year reading every form and every article about the Note 7 and how great it was going to be. I honestly have to say it's been the best phone I've ever owned and I've had every note since the Note 3. I've owned all the Note tablets and most of the Tab S Series as well. As much as they pissed me off I still love their products. And I'll be the first in line to get NOTE 8 when they come out.. I just feel like after we went through all this mess that we should get a discount next year. Iran and South Korea they get 50% off the new NOTE 8 for going through the trouble they went through.. that is another thing that upsets me they get better stuff over there like they were going to get 6 gigs of RAM on the Note 7. And that was one of the things I anticipated this year. As of right now I'm putting a note 7 port on my Note 5 and changing my S Pen tip to the Note 7 spen tip..

---------- Post added at 02:28 PM ---------- Previous post was at 02:26 PM ----------

Update... I just got off the phone with Samsung. If you can prove that you purchase the phone on eBay by printing out the receipt and you've got a valid IMEI number they will send you a box to ship back to Samsung they will send you a box to ship back to Samsung and once they receive the phone they said they will write you a check for the full amount of what the receipt says. I'm glad they're finally doing something to help the people that bought off of eBay