yashsingh1/xdaforums huggingface dataset:
[AT&T Note 7  Questions & Answers] domineus:
I will try tomorrow since the stores haven't updated their inventory
[AT&T Note 7  Questions & Answers] mayhem1983:
Just got this text I live in Texas I love the note but I'm going to stick with the s7 edge loving it better
[AT&T Note 7  Questions & Answers] dvtmg704:
I got that to
[AT&T Note 7  Questions & Answers] borijess:
I got that too and already have my phone
[AT&T Note 7  Questions & Answers] Majin101:
Just got att text saying replacements are now available. Woo hoo!
[AT&T Note 7  Questions & Answers] GaresTaylan:
I was able to get mine replaced today at a corporate store in Dayton OH.
[AT&T Note 7  Questions & Answers] c-prodigo:
gotta try the store, sad they are not pocking up the phonento verify, and customer service has no idea of the inventory at stores, or so they say.
[AT&T Note 7  Questions & Answers] domineus:
follow up

Some AT&T representatives did not want to value it even with box and purchase from third party. Just in case I do have the receipt and Samsung also is expecting a receipt. Which invalidates third party areas if you purchase from third parties.

Which that's insane
[AT&T Note 7  Questions & Answers] ShrekOpher:
I replaced my note 7 today at an AT&T corporate store. Its actually a "flagship" store. I bought the phone from a 3rd party AT&T store so I was a bit worried, and the rep had to get his manager to waive the restocking fee, but I walked out with my new phone in about 20 min.
[AT&T Note 7  Questions & Answers] netnerd:
i did online chat with samsung, did it 3 different times with different person.

they sall said return it to the place where you bought it.

what' the fuc*ing different? return the phone to the seller and he goes get an exchange and i do it myself and go get a exchange.

i bought my att note7 at swappa.com, kinda like ebay, from a private seller.

paypal denied my claim. since i paid with credit card, i thinking of disputing the charge with my credit card.
[AT&T Note 7  Questions & Answers] j_shelton1988:
PayPal is really starting to irk me. Bought my note off of swappa, seller wouldn't refund it so I opened a dispute. That was on the 6th. Haven't heard anything and I wanted to add info to hopefully speed up the process but the automated email response is less then helpful. The email said if I had further issues to reply and they'd get back with me but I haven't heard anything
[AT&T Note 7  Questions & Answers] ShrekOpher:
Call them PayPal almost always sides with the buyer. That or call your credit card company and stop the funds going to PayPal. Eventually they will give you what you want.
[AT&T Note 7  Questions & Answers] netnerd:
same as you! i bought my att note7 at swappa, paypal denied my claim, "buyer remorse" is not covered. what???

since i paid with credit card on paypal, i just filed a dispute with my credit card.
[AT&T Note 7  Questions & Answers] netnerd:
i contacted TV news stations for help. this is what they say.

Hello,

We received your online submission regarding your issues exchanging your Samsung phone. Because you bought the device from a third party seller, you cannot participate in the recall, only the seller can. Contact the seller about returning the device for a refund and tell them you will pay for return shipping. If they refuse the return, file a dispute with swappa. But, you must return the phone to the seller and you may have to pay for return shipping. If the seller does not get back in touch with you, you are out of luck. Unfortunately, that is the cost of you buying from swappa or eBay rather than a retail outlet. Thanks for watching NBC Bay Area.
[AT&T Note 7  Questions & Answers] BarryH_GEG:
Wow, that's a pretty detailed and informed response from a news station. What they are saying is true about the cost of buying indirectly from third parties. Samsung has two hard and fast rules: 1) Products aren't warranted and supported outside their intended region of sale, and 2) warranty and support only applies for purchases from authorized resellers. Granted those rules never took in to account a hazardous product recall. With all this has cost Samsung financially hopefully they'll come up with some type of exchange program for gray market and indirect buyers. But you can pretty much assume those categories will be at the back of the line behind people that played by Samsung's rules.
[AT&T Note 7  Questions & Answers] ShrekOpher:
You should see if you can have the person you bought the phone from send you the receipt. If you had the original purchase receipt and it was from best buy or an At&t store any of there stores would take it back.

It's always smart to ask for the original purchase receipt when buying on swappa.com.
[AT&T Note 7  Questions & Answers] spexwood:
One the one hand, the news station is right. This is the risk you take when buying from a non reputable, private, or used seller (EBay, Amazon private sales, Swappa, etc all fit in this category). I'm not scolding you for doing this though because no one foresaw this recall (unless you bought and paid for the phone AFTER the recall was announced, then that would be a bad decision on your part). In this case, the Swappa seller needs to give you proper proof of purchase so that you can do the recall, and I would think that Swappa would back you up on this somehow... never used Swappa though, so not sure.

On the other hand, I would think that Swappa, Samsung, and maybe even the seller on Swappa would be trying to help you somehow because at this point, you have a potentially dangerous device. If no one allows you to do the recall, and it combusts (NOT explodes... COMBUSTS), then you can possibly have a lawsuit against Swappa and Samsung. However, they could also argue against you saying that there have been plenty of warnings about powering down your device since it's dangerous, but if for whatever reason, you can't buy a new phone, then you may be forced to use a dangerous Note7. I mean, law stuff is tricky. The outcome all depends on details and facts. So what I'm saying is not that you could win a lawsuit, but that one could be started if you wanted to.

I would contact Samsung and demand to talk to someone higher up in the customer support chain. The lower tier guys can only help you as much as their computer prompts tell them. Beyond that, they're clueless.

Talk to a higher tiered person and explain the entire situation- where you bought it, that the seller won't take it back, that Swappa isn't helping, and that ATT wont take it back either. Just demand that you want detailed instructions on what to do, otherwise you'll be stuck with a dangerous device because of 3 different companies and a seller refusing to honor the recall (worded like that, you may get some eyes opening up. Lol).

Otherwise, you really might just be screwed and you'll have to accept NBCs response.

---------- Post added at 04:55 PM ---------- Previous post was at 04:50 PM ----------

Buyer's remorse is not a good reason and was a poor choice on your behalf. Buyer's remorse means that you bought something, then for some personal reason, began to regret the decision later on. Ex: Buying a new Note7, but later regret paying extra for the S-pen when you never use it. So you decide to return it for an S7 Edge because it's pretty much the same thing, but without the S-pen and necessary hardware related to it.

You should have used the "defective item" excuse and wrote "Official Samsung recall due to batteries catching on fire; I have to way to act on recall due to np retailer proof of purchase and seller will not provide theirs to me."
[AT&T Note 7  Questions & Answers] netnerd:
this is just BS.

when they enter the imie, dont they know where the phone is bought?

---------- Post added at 02:28 AM ---------- Previous post was at 02:24 AM ----------

i didnt use Buyer's Remorse as a excuess. paypal used this BS excuess to denied my claim.

"After careful consideration, we're unable to decide this claim in your favor at this time.

The listing accurately described the item you received. We cannot grant claims based on buyer's remorse."

then i filed a dispute with my american express. the case is still open.
[AT&T Note 7  Questions & Answers] spexwood:
Oh sorry. I read it as you using that excuse for some reason., and wasn't able to spend the time backtracking your previous posts either.

In that case, that's ridiculous, because as I mentioned, this is not exactly buyer's remorse. It's a safety recall that the seller is refusing to help you with, thus putting your potential safety at risk.

Your credit card company may in fact be the last line here. :/
[AT&T Note 7  Questions & Answers] domineus:
The sad part is that Samsung will not honor devices purchased through third parties. I literally had to go back to my seller, have him add my name on the AT&T account, verify the mobile number associated with the Galaxy Note 7 purchase, and still had to perform an upgrade on that line (the seller's line) before I got my Note 7 traded. The experience was extremely frustrating for a lot of reasons. I've gone through a few of these issues, and most companies will take the device back and ship the device back in less than a week (or even drive the device to the repair place - in CHICAGO). Samsung and their prostration with carriers is frustrating even though the issue is their fault.

I think this may be my LAST Samsung device given the poor customer service for users who aren't tied to a carrier.
[AT&T Note 7  Questions & Answers] ars0n:
I hope they comp 1 free screen protector cause yeah, im sure those folks who paid 40 bucks on a protector arent too happy either..

-edit, a lot of those more expensive protector comps do exchanges when you send the old one in.. might not be a problem..
[AT&T Note 7  Questions & Answers] ShrekOpher:
Looks like there are a few USA models that will be recalled as well. The biggest issue is that it looks like they want people to send devices back to Samsung to get a different battery. That's going to take months. This could end up being a big problem.
[AT&T Note 7  Questions & Answers] ekerbuddyeker:
It's official. Samsung out out release that all are being recalled /replaced. It's over on the note7 forum.
[AT&T Note 7  Questions & Answers] borijess:
You think we will have the option to change color of phone in recall?
[AT&T Note 7  Questions & Answers] b0Ne83:
We reported yesterday that it was possible for Samsung to announce a recall of the Galaxy Note 7 following reports of the handset’s battery exploding. A few days ago Samsung confirmed that it was delaying shipments of the Galaxy Note 7 to perform additional quality tests on its new flagship. The company has formally announced a worldwide recall of the Galaxy Note 7 today and has said that it’s going to voluntarily replace units that have already been shipped.

Looks like it's going to be voluntary

http://www.sammobile.com/2016/09/02/samsung-will-voluntarily-replace-your-galaxy-note-7/

-b0Ne
[AT&T Note 7  Questions & Answers] b0Ne83:
They've never done this in the past

-b0Ne
[AT&T Note 7  Questions & Answers] borijess:
They never had a recall like this in the past. :silly:
[AT&T Note 7  Questions & Answers] b0Ne83:
I was referring to warranty replacements. I wouldn't get your hopes up.

-b0Ne
[AT&T Note 7  Questions & Answers] ShrekOpher:
I chatted with AT&T today to get the details. Looks like there are 2 options.

Option #1: You can take it back to AT&T and swap it out for a loaner phone until the fixed Note 7s are released. This must be done in the next 10 days.

Option #2: You can keep your Note 7 until the fixed Note 7s are released to AT&T and swap it out then at no charge.

Below is my chat with customer service:

Mesha: Hello Chris :)

Mesha: How are you doing today?

Chris: Is there any information related to the Note 7 recall?

Mesha: Yes we are doing exchanges on the devices through AT&T if you are within the 14 day return period.

Mesha: Can you provide me the IMEI to your device please.

Chris: What I want is another Note7? Do you have the fixed battery models in already?

Chris: IMEI ************************

Mesha: Thank you.

Mesha: And did you purchase this device in store?

Chris: yes

Mesha: So as of right now we are required by Samsung to stop all orders on the note 7 you can take your device back into the store and they can swap out the note 7 for you to a different device during the recall.

Chris: How long do I have to process the recall? If I swap it out for a different phone now, can I come back and get a Note 7 again once they have a correct model available?

Mesha: Yes you will be eligible to get the note7 once it is available again. And you do have 10 days to decide if you want to return the device for the recall.

Chris: So I have to return my note 7 in the next 10 days to be a part of the recall?

Chris: And I can get a different phone as a "loaner" until the Note 7 recall is complete?

Mesha: Through AT&T yes. If it is past that you will need to return the device to samsung. You can contact Samsung support here http://www.samsung.com/us/support/

Chris: So If I bring the phone in I can get a S7 edge for free as a loaner then come back in a few weeks and switch it out again for a fixed Note 7?

Mesha: Correct

Chris: I really don't want a different device I just want to swap this phone out for a fixed note 7. Will you have fixed Note 7's in the next ten day?

Mesha: I am not sure when samsung will release the note 7 for the fixed models just yet.

Mesha: But yes. We will swap this note 7 out once the new once are released.

Mesha: If you choose not to swap it out now.

Chris: So I can hold on to my current phone, once you have fixed Note 7s I can just bring my current one in a swap it out, even if it is passed the 10 days?

Mesha: Yes that is correct.

Chris: ok thanks

Mesha: You're welcome! Is there anything else I can help you with?

Chris: I am assuming you don't have any timeline on when the fixed Note 7s will be available?

Mesha: Unfortunately not. You can chat with samsung for an updated time frame for the release of new note 7's.

Mesha: https://sales.liveperson.net/hc/259... Support)) http://www.samsung.com/us/support/

Chris: thanks

Mesha: You're welcome! Is there anything else I can help you with?

Chris: nope I am good thanks
[AT&T Note 7  Questions & Answers] pieman13:
Thanks for the info! I'll just use my op3 and wait.
[AT&T Note 7  Questions & Answers] ekerbuddyeker:
Hope the v20 is out soon. Good opportunity to test it
[AT&T Note 7  Questions & Answers] ShrekOpher:
I also had the pleasure of talking to Samsung directly today. It looks like the USA model has not had any issues as of right now. The Qualcomm 820 chip is more heat sensative and does a better job of scaling back the charging to avoid overheating. However those models still have the same defective battery and will be recalled most likely too. Samsung stated we should hear back from them in the next 24 hours with emails to anyone effected by the recall with instructions on how to get a replacement device. I believe your local Samsung store will be able to handle the exchanges as well as the carrier you bought the device from.
[AT&T Note 7  Questions & Answers] ShrekOpher:
Updates from the carriers:

http://www.theverge.com/circuitbrea.../carriers-suspend-samsung-galaxy-note-7-sales
[AT&T Note 7  Questions & Answers] ekerbuddyeker:
I wonder if the bad battery is responsible for slower charging and poor batrery performance too...
[AT&T Note 7  Questions & Answers] Mayonesa:
Maybe while they are at it they can change it to the better gorilla glass 4
[AT&T Note 7  Questions & Answers] sireniankyle:
Just called best buy. If you are within the 14 days, they will waive the restocking fee, should you choose to return it.
[AT&T Note 7  Questions & Answers] Mayonesa:
It doesn't matter if its passed the 14 days. You can return it regardless
[AT&T Note 7  Questions & Answers] borijess:
How about if you purchased from bestbuy?

---------- Post added at 05:57 PM ---------- Previous post was at 05:55 PM ----------

How about the free watch or SD card? Do you have to return it?
[AT&T Note 7  Questions & Answers] sireniankyle:
Yes.
[AT&T Note 7  Questions & Answers] borijess:
Do we have to return SD card or watch too?
[AT&T Note 7  Questions & Answers] rjohnstone:
The response I got from AT&T was less than stellar.

The agent basically said to call Samsung for the replacement or try my luck at the AT&T store I bought it from.

The stores (corporate owned ones anyway) have the discretion of whether to offer loaners or not. No unified policy.
[AT&T Note 7  Questions & Answers] Dmac1984:
Just called AT&T and as usual ... useless ... idiots, the guy had no idea of a recall just that they werent selling it anymore, so then he talked to a supervisor who then told him that I can exchange the phone for a S7 or S7 edge, and I said ok, but i want a note 7 If i grab an S7 can I come back and grab a new note 7 when they are back? ... has no idea but basically was like no in a round about way, then i explained that i have my old phone still which Id like to just keep using, hes like "nah they're gonna need that back" im like no, I'm still within my 14 days of exchange, I don't have to give you anything. Anyways, dude sounded high and had no idea what was going on ... Welcome to AT&T customer service.
[AT&T Note 7  Questions & Answers] boufa:
They have not released their program yet. Askinf a low level cs rep is a waste of time. Wait until the formal announcment of their plan.
[AT&T Note 7  Questions & Answers] Krayziepop:
I'm just going to plug mine in and leave it in the fishbowl overnight [emoji13]
[AT&T Note 7  Questions & Answers] boufa:
Im just gonna leave mine plugged in, and you know, figure that I am beyond not that unlucky, that mine would be one of the couple that are bad.
[AT&T Note 7  Questions & Answers] mayhem1983:
So is anyone actually going to turn it in I'm thinking about just keeping mine
[AT&T Note 7  Questions & Answers] boufa:
I could go either way. If I can switch it for a new one, second batch kind of thing, then I will. If not, then no. I dont see any point in switching to a temporary phone.
[AT&T Note 7  Questions & Answers] ksprelude01:
at&t will receive just handset from samsung and you will be able to just walk in give your account info and they will swap your phone no question asked and mark your account that your handset was swapped. And offer to run the samsung software to copy all your info from the old to new. No matter when you bought your phone.
[AT&T Note 7  Questions & Answers] spexwood:
FYI

I just stopped by AT&T on my way from work since i read about the OFFICIAL recall announcement today. AT&T does not have replacement Note7's yet, but they will swap your Note7 for any other phone (like an S7 or S6). Other than that, they have completely stopped selling the Note7's and if you ordered one, you wont receive one until they get the new batches.

The ATT guys at the store said that the company is still trying to figure out how to tackle the recall exchange process. If you know that a store near you has received the new batches, you can walk in and exchange it on the spot. Otherwise, they will most likely text, email, call, or snail mail you when you may make an exchange.

Yes, they will copy your data over for you too.

As I said in an earlier post, my phone doesnt feel all that hot to me or anything. A work mate's wife had a Note7 though, and hers gets so hot that she cant pick it up. He says it's while she is charging it though (via cable).

I wirelessly charge my phone, and even when i do USB, I still dont notice any unusual heat. The only time i do is when im charging in my car using my QC2.0 DC adapter, but 1) Im in Texas and it's hot right now, 2) When i charge, my phone rests in an arm rest storage compartment, and 3) Texas heat from the car sitting out all day at work + a closed off compartment = yeah, phone will get hot.
[AT&T Note 7  Questions & Answers] svache:
Looks like AT&T updated their statement on the recall, they are also offering temporary devices now:
[AT&T Note 7  Questions & Answers] jkcarp94:
It's likely that Samsung and the carriers have not even banged out what the recall program is going to look like. Seriously, the expectations of people here that every font line rep is going to have full knowledge of this an informed answer is just ridiculous.
[AT&T Note 7  Questions & Answers] Mayonesa:
Where was this posted. I want to show my local AT&T store tomorrow. Earlier they told me no. I can change it for another device and keep that or wait for the replacements
[AT&T Note 7  Questions & Answers] Turb0wned:
I also need to know where this was posted. I need to go by the store and get a temporary phone.
[AT&T Note 7  Questions & Answers] holywhitebread:
Thank you. [emoji120]

-AT&T employee
[AT&T Note 7  Questions & Answers] Mayonesa:
Well i called my local AT&T store and she found the info. So tomorrow ill be picking up a s7 edge till the updated N7 comes out.
[AT&T Note 7  Questions & Answers] cordell12:
Will just live with mine until v2 is in stock. Maybe they will rush it out and leave bootloader unlocked :good:
[AT&T Note 7  Questions & Answers] Suntzupa:
I called the ATT store where I purchased my phone. They can replace it with any S7 phones but it is not a loaner phone. Once I exchange it, I'm stuck with it. They stated I need to reach out to Samsung if I want a new and fixed Note 7. :eek:
[AT&T Note 7  Questions & Answers] borijess:
Juat returned mine at Bestbuy. They tried to charge me a restocking fee. :eek: I argued with them and got them to reverse it.
[AT&T Note 7  Questions & Answers] c-prodigo:
I don't know guys, my note 7 works great for me, no overheating or anything so I will just wait for them to have it on shelves then exchange it, until now no us version has burned or exploded.
[AT&T Note 7  Questions & Answers] svache:
You can find their statement here: http://about.att.com/story/att_statement_on_exchanges_for_the_samsung_galaxy_note7.html

I also just spoke to a friend of mine that works for ATT and he confirmed that, indeed, we can temporarily get an S7 or something similar and get the Note 7 once they have everything wrapped up. He only just got out of a meeting regarding this, so the info may not yet have trickled to your local store when you spoke to them :)
[AT&T Note 7  Questions & Answers] sfb14:
mine works fine no heating issues or anything... i leave it plugged in at night.. i also use the micro-usb to type-c adapter from Anker while i am driving no issues as well. i will be closely watching this issue and if it needs to be replaced then i will do it but so far i love this phone.
[AT&T Note 7  Questions & Answers] ekerbuddyeker:
I'm going to wait. Absolutely no issues with my device. But i do hope this battery issue is responsible for the not so stellar battery performance and charge time
[AT&T Note 7  Questions & Answers] Mayonesa:
My N7 feels fine while charging but i charge using a battery pack at least once a day and i did get a quality type c cable ($20) so i know that wouldn't cause a problem but i rather be safe than sorry.

Last thing i need is fire or an explosion while im charging and the phone is near my junk lol
[AT&T Note 7  Questions & Answers] sireniankyle:
Just wanted to fix my own mistake. According to the best buy forums, you "should not" have to return your free items.
[AT&T Note 7  Questions & Answers] borijess:
I returned mine and did not return my free items.
[AT&T Note 7  Questions & Answers] sireniankyle:
Are you getting another or moving on?
[AT&T Note 7  Questions & Answers] borijess:
I will get another. I had the black onyx and started to want a different color. So this gave me good reason to return and buy a silver or blue when they come back out.
[AT&T Note 7  Questions & Answers] ParishM:
i was at my local Samsclub earlier and the cell guy said they had 20+ notes returned today so far.

i always charge mine wirelessly so i'll probably wait too and see what happens.
[AT&T Note 7  Questions & Answers] svache:
AT&T added a support article, with some of the questions answered like not having to return the free items and such:

Source: https://www.att.com/esupport/article.html#!/wireless/KM1122948