yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Dmac1984:
The new numbers don't change anything, because even when it was only 35 Samsung said to stop using them, so it's not like any of us were duped into using a phone we didn't know had a chance of going tits-up.

Samsung acknowledged the problem early on.

Samsung has already recalled the phone like 2 weeks ago.

Did everything they could to offer solutions. Carriers ultimately execute that solution or don't.

35 or 92 of 1,000,000 is still a very small number, so the odds are still in our favor.

We decided to risk it when we decided to keep recalled phones.

All sorts of products have had recalls, and all sorts of big brands have had to recall their product. This isn't ground breaking.

What more could Samsung have done?

Samsung would have had our replacements in our hands last week if it wasn't for the government stepping in.

You had every opportunity to return the phone since the recall, even if for a refund or loaner, and worst case scenario used a cheap go-phone or any phone and then took it back within the 14 day try out period, there were plenty of ways around having to keep the Note 7 in your possession here in the U.S.

Not sure why people are freaking out all of a sudden.

I want my replacement ASAP so I can continue on with loving this beautiful phone. And I feel like the majority of people here and Note 7 users in general feel the same. I'm not mad at Samsung, nor have I lost trust in Samsung, This recall only proved that they care about their customers and were as quick to action as they could be, I'm sure other people will debate that, but I wanna see how those people people run a multi-billion dollar company out of the country and handle a recall (which happens to the best of them) of this magnitude. Lets be honest, its not like the numbers were 999,999 out of 1,000,000 phones blew up, and Samsung didn't wait for that to happen, they recalled on 35 out of 1,000,000 which says everything.

My wifes Chevy Cruz had numerous recalls, some of which could be deadly, they didn't replace her car, they sent her a letter and said to schedule a repair and when she did she was on a waiting list for Chevy to get the parts out to dealers and then another wait list for the dealer to get her an appointment. took months. Now that's serious.

People need to stop being mellow-dramatic. :rolleyes:

---------- Post added at 10:46 PM ---------- Previous post was at 10:35 PM ----------

Says, MOST stores will have them in store by September 21st.

http://money.cnn.com/2016/09/15/technology/samsung-galaxy-note-7-cpsc/index.html

---------- Post added at 10:48 PM ---------- Previous post was at 10:46 PM ----------

"The federal agency says Note 7 users can get a free replacement from Samsung, their wireless carrier or the retail outlet where the bought the phone. The new Note 7 will be in most stores no later than Sept. 21, Samsung said Thursday."
[Note 7 Questions & Answers] hotspace:
I feel the same way. I love the device....but I'm behind schedule in tweaks and roots....not to mention the accessories/screen protectors I'd like to test out but dont want to find one i like to have to pull it off.
[Note 7 Questions & Answers] TheVato:
I'd like to know if someone entered their number in and got the green light. My phone failed but I've run this thing through the ringer and it hasn't heated up. Great phone but Will turn it in........ I call B.S. on this IMEI checker......
[Note 7 Questions & Answers] BarryH_GEG:
That ship sailed 500 posts ago. ;)

Let's look at the Takata airbag inflator debacle. There's no question that on the 1-10 severity scale having your jugular cut by shrapnel and/or your air bag failing when you need it is a "10." Anyone disagree? 100M cars have been identified with potentially faulty inflators of which 30M are in the U.S. The recall was formally announced in 2014 and to date 7.5M have been replaced out of 30M in the U.S.

Here's what Consumer Reports says as of July '16.

Putting the dangers in perspective

Ten fatalities and more than 100 injuries have been linked to the Takata airbags, and in some cases the incidents were horrific, with metal shards penetrating a driver’s face and neck. As awful as they are, such incidents are very rare. In June of 2015, Takata stated that it was aware of 88 ruptures in total: 67 on the driver’s side and 21 on the passenger’s side out of what it calculated was just over 1.2 million airbag deployments spread over 15 years. Despite these figures, airbags in general are not a danger. The Department of Transportation estimates that between 1987 and 2012, frontal airbags have saved 37,000 lives.

Based on information provided by Takata and acting under a special campaign by NHTSA, the involved automakers are responding to this safety risk by recalling all vehicles that have these specific airbags. While the automakers are prioritizing resources by focusing on high-humidity areas, they shouldn’t stop there. We encourage a national approach to the risks, as vehicles tend to travel across state borders, especially in the used-car market.

Are the airbags in my car definitely defective?

No. Since 2002 only a very small number of some 30 million cars have been involved in these incidents. Between November, 2014 and May, 2015, Takata reported to NHTSA that the company had conducted more than 30,000 ballistic tests on airbag inflators returned pursuant to the recalls. In those tests, 265 ruptured. That is an unacceptably high number, and, at 0.8 percent, a far higher frequency than what has been seen so far in vehicles on the road. According to defect reports filed with the government, Takata said that as of May 2015 it was aware of 84 ruptures that had occurred in the field since 2002.

http://www.consumerreports.org/cro/...now-about-the-takata-air-bag-recall/index.htm​

Compared to what's going on with the Note7 the stakes are higher with the Takata issue, more people are affected, and the time between discovery and remedy is measured in years. And the risk of your airbag killing you is .07% vs. the Note7's chance of overheating being .01%. Kind of puts the Note7 issue in to perspective doesn't it?

And as for the impact to Samsung this is definitely a financial hit. But market cap can return as fast as it's lost. In a couple of months this won't even matter.
[Note 7 Questions & Answers] Novarider:
What's your point? One guy said to ban cars because of deaths. I stated if those deaths were from faculty parts they would issue a recall. They have/do all the time.
[Note 7 Questions & Answers] Itchiee:
Samsung just sent me an email saying devices will be available in the US at most retail locations no later than September 21, 2016.
[Note 7 Questions & Answers] Novarider:
I got the same email
[Note 7 Questions & Answers] VThang:
I just contact Samsung Vietnam and they said they won't recall rooted device. How about in US ?
[Note 7 Questions & Answers] Fishdj:
I believe they will take everything in the US as long as its carrier branded.
[Note 7 Questions & Answers] rjohnstone:
US carriers will take back any Note 7, even damaged ones.

Samsung is footing the bill for this, so the carriers here really don't care if it's rooted or not.. my carrier didn't even check. They just asked me to do a factory reset before giving it to them.
[Note 7 Questions & Answers] VThang:
Sad, they turn back on people live in 3rd world country :eek:.
[Note 7 Questions & Answers] Fishdj:
Naw, they turn back on phones FROM 3rd world country...tho Singapore is nowhere near 3rd world.
[Note 7 Questions & Answers] NIKKOTUASON:
Anyone with the N930FD successfully exchange or in the process in Canada or US?
[Note 7 Questions & Answers] Fishdj:
Nope, just kept telling me to contact Samsung Singapore...3 phone calls and 2 sessions and about 3 emails.
[Note 7 Questions & Answers] NIKKOTUASON:
Shoot... I think we're screwed... There's no way I'm sending my device back to never-msrp without reciving one first from them.
[Note 7 Questions & Answers] Aimara:
http://www.cpsc.gov/en/Recalls/2016/Samsung-Recalls-Galaxy-Note7-Smartphones/
[Note 7 Questions & Answers] hoursenghong:
First website ever to state "fire and burn" instead of "exploding like a frag grenade".

And that is why people don't read over there much.
[Note 7 Questions & Answers] ljaaya1946:
Yea i am in Vietnam as a tourist now, where i bought a Note 7. I am finding customer service very inadequate here. I been constantly trying to find out my options but am constantly stonewalled with nonsense. Also here where the phone is being manufactured they aren't starting a replacement until Oct 1, Maybe!!!! Vietnam is one of the worst places i have ever experienced for customer support and consumer protection. Ill won't buy another phone in this country again!
[Note 7 Questions & Answers] radioraheem2:
yeah, in general, Samsung in Asia been ****ting on everyone with silence or misinformation.
[Note 7 Questions & Answers] Aimara:
not heeding advise , hope this fiasco go out soon.
[Note 7 Questions & Answers] bikrame:
Any1 has luck exchanging note 7 bought with in person in Craigslist or swappa?
[Note 7 Questions & Answers] bayniner:
So now that the recal is official and no longer voluntary what are you guys doing. I called targer today and they told me they didn't know when they would be getting new devices in but that i need to bring mine is asap for a different device
[Note 7 Questions & Answers] notefreak:
So in US government is holding the repacements but you still already have the phones there and you will still get them before most of the rest of the world? You guys are lucky.
[Note 7 Questions & Answers] BarryH_GEG:
It's both.

“Consumer safety is always our highest priority. Our collaboration with the CPSC to fast-track a voluntary recall in the U.S. addresses safety concerns by ensuring we reach Note7 owners quickly to exchange their devices,” said Tim Baxter, president of Samsung Electronics America. “We are asking owners to act now by powering down their Note7 devices and receive a replacement devices or a refund through our exchange program.”

http://news.samsung.com/us/2016/09/...-note7-devices-as-part-of-voluntary-recall-2/​

You folks with non-U.S. Note7's are still on your own. The CPSC materials are pretty specific about the recall they're overseeing being for U.S. distributed phones, not Note7's that happen to be in the U.S. What happens to the latter is up to Samsung.
[Note 7 Questions & Answers] ElBeaner:
Guess it's time to head to tmobile to get my note 7 ordered.

I swapped it for an S7 Edge when the original email/info saying to do so came out. Now I want my n7 back. Gonna go with black this time though. I loved the silver but it was too shiny for my taste.
[Note 7 Questions & Answers] kjdBonez:
I have a few questions specific to T-mobile if anyone knows...

1) do they only reimburse for "Note 7 specific accessories" if you purchased them from T-mobile? I bought a case for mine on Amazon, so I'm just wondering if they'll reimburse for that?

2) how do you get the $25 gift card or account credit, just return the phone?

3) Did anyone else find other issues with their original Note 7? Mine had super bad signal in my office at work whereas my Note 5 (also on T-mobile had no issues with this). I can't imagine that would be due to a potentially faulty battery, and now I'm wondering if I should even get the replacement Note 7 when it comes out or just keep the S7 Edge they're shipping to me today...
[Note 7 Questions & Answers] borisb:
Bul****.

YouTube videos made in the US.
[Note 7 Questions & Answers] CerveCesar:
Internet pictures show a Blue phone. This is being sold in the US only. Check again your info
[Note 7 Questions & Answers] Jsteelmon:
I guess you have already forgotten about the Ford Crown Victoria exploding gas tank recalls.

If there was a loss of life or major loss of property from a Note 7 it would already be all over the news. Heck, a guy got 3rd degree burns from his iPhone when he crashed his bike last month and it was everywhere.

I know I'm just a lowly junior member on here but I have 25+ years experience working with storage batteries for nuclear powered submarines and high voltage substations.

I know that compared to those systems there's only so much damage a 3500mAh storage cell can do and I know what steps can be taken to minimize the risk of the battery overheating, catching on fire, and exploding.

All manufacturers say to only use approved accessories with thier devices. I was just trying to remind people that using third party accessories increases risk as well as point out other ways to minimize risk.

You and I have different levels of risks we are willing to take and based on my knowledge and experience I'm going to continue to use my Note 7 until Samsung issues me a replacement.

I have no problem with other people not wanting to take the risk but let's not make this out like if you come across an unattended Note 7 on a third party charger you need to call in the bomb squad.
[Note 7 Questions & Answers] Batfink33:
The risk is 1 in 45000 and accounts for less than 0.1% of phones. You've got a greater chance of being run over when you leave your house in the morning than your Note 7 sparking whilst it's charging. In saying that you may as well get a replacement if they're offering one but I'll use this phone until they become widely available and I can get a quick replacement.
[Note 7 Questions & Answers] alltaken123:
Perhaps you're seeing different images of the phones affected so far? Every image I have seen shows the results of a battery expanding and catching fire. Some have spontaneously erupted after charging, not during. Could potentially 'explode' in your pocket. Whilst I agree that the risk is small, I would swap my handset given the chance, the handset battery rupturing in my pocket is not something I could ignore, but each to there own.
[Note 7 Questions & Answers] Dmac1984:
"Internet pictures show a Blue phone. This is being sold in the US only. Check again your info"

Incorrect, The phone with no Samsung branding under the earpiece are not US models.
[Note 7 Questions & Answers] dlang123:
Lots of people in the US bought the international model, because they wanted the different processor, so there is a possibility that US explosions are still international models.
[Note 7 Questions & Answers] alltaken123:
Branding aside, Blue coral was also available in the UK.
[Note 7 Questions & Answers] themissionimpossible:
Samsung itself says another evidence...;)

http://www.samsung.com/uk/news/local/uk-statement-regarding-galaxy-note7
[Note 7 Questions & Answers] apprentice:
The most sensible response I have read today.

.

---------- Post added at 19:10 ---------- Previous post was at 19:09 ----------

And this is the most paranoid over reaction response I have read today.
[Note 7 Questions & Answers] eyesofice:
Same here for me. mine is the 930FD and was shipped from Texas
[Note 7 Questions & Answers] Belimawr:
yep so far the problems are mainly confined to US and Korea, so it's not the international variant, they said it was a certain batch of batteries had a manufacturing fault, how these are distributed through the phones is likely a lottery, but so far there has been no reports from Europe and Samsun America would refuse support on a phone purchased outside the US, so any reports of international phones in the US would fall under the country they came from.

this is why a lot of the importers are left out in the cold over the recall as the country the phone came from would have to recall and replace the device, but since it likely went through some middle men, basically the people with imports are left with either an expensive decoration or something they will just have to roll the dice on.
[Note 7 Questions & Answers] SuBDivisions:
I ordered 4 Note 7's from Verizon on 8/30.. Delivery 9/8.. Verizon says my order is still in process, but with this recall is this order just going to be cancelled? They haven't given me a straight answer yet, becasue apparently they dont know themselves.
[Note 7 Questions & Answers] Belimawr:
it will likely be delayed as retailers have been told to stop shipping until the new devices, come but that could be a while if they have to replace the already sold devices first.
[Note 7 Questions & Answers] SuBDivisions:
Thats what im (hoping) happens, i can wait a month or so for a new device, im still rocking my Note 3 in all its glory and it works fine (Cracked the glass for first time 3 days ago.. grrr.. but not bad cant even notice it unless look at it at an angle).. We bought 3 wireless chargers, 3 car kits, 2 otterboxes.. I dont wanna return all this crap..
[Note 7 Questions & Answers] Kansatsusha:
Well from the news channel they say replacement should be available in 2 week.... so I guess dont rush out to get it replace yet, dont over use the note to cause it to get too hot, and dont leave it on the charge too long.
[Note 7 Questions & Answers] coton:
Exactly the same thing for me, I had ordered a replacement due Sept 8. Customer service told me this morning I should not get a new phone on Sept 8, not until closer to the 30th. But they said if I do receive something in the next week I need to call Samsung, give them the IMEI to see if it is a "safe" one.
[Note 7 Questions & Answers] Belimawr:
I know in the UK everywhere just has them marked as out of stock, so chances are unless your order has shipped you will just have to wait for the new stock since Samsung has told all suppliers not to ship any devices and return them to Samsun until the "new batch" comes out.

it all comes down to how quick Samsung can fix the problem and ship all the replacements as replacing ones in the wild will take priority over new sales, as that is where the most risk will be.
[Note 7 Questions & Answers] soraxd:
does anybody know if anything other than a 75/3000000 chance of exploding, is battery life or anything else effected by the faulty battery? I have an FD model I bought on ebay, besides the pain of exchanging it, i already sold my old phone and don't wanna be in limbo for a month. I really feel fine keeping my note 7, and fighting off any software Samsung pushes to cripple it.

can anyone with more knowledge of the fault point comment on their thoughts on how it'll affect the battery life, or overheating issues?

also, anyone else out there not interested in exchanging their phone?
[Note 7 Questions & Answers] Dmac1984:
I just want to know when Best Buy is gonna call me to come pick up my shiny new Note 7 lol
[Note 7 Questions & Answers] BarryH_GEG:
Here's the best description of the problem I've seen. Reading it made me more comfortable not less.

https://www.cnet.com/news/why-is-samsung-galaxy-note-7-exploding-overheating/
[Note 7 Questions & Answers] ScottLive5:
Here in USA. I Bought Note7 directly from Samsung.com. I just called them. They will send return/shipping label for me to send it back. Once available, the will mail me new phone (sometime after Sept. 21). I refuse to be without my phone in the interim. Perhaps better to get full refund and walk into T-mobile store when available...any thoughts??
[Note 7 Questions & Answers] hotspace:
I'm not sure about T-Mobile...but for Sprint, it doesn't matter where you purchased the phone. If you have a Note 7 and it is active on your account, Sprint will handle the replacement.

You might check again.
[Note 7 Questions & Answers] ScottLive5:
Just checked...Nope, only through Samsung.com...bummer
[Note 7 Questions & Answers] BarryH_GEG:
A correction: For Sprint, it doesn't matter where you purchased the [Sprint branded] phone. If you have a Note 7 and it is active on your account, Sprint will handle the replacement.

Here's Samsung U.S.' apology

[YOUTUBE]k8P3_2kMums[/YOUTUBE]

Apparently we're going to get "stuff" for what's happened.

He also went a step further: "To those of you who love the Note, we will work every day to earn back your trust through a number of unprecedented actions." He didn't say what those actions will be, however. ​

http://www.computerworld.com/articl...ng-apologizes-over-note7-battery-defects.html
[Note 7 Questions & Answers] GibMcFragger:
If like to know what stuff that is. It was a pain the the ass to set my stuff up all over again on my replacement Note, THEN drive 30mins to the local Samsung store to return my old Note.

FYI (at least in Canada), they are attaching the old IMEI to customer profile with all your info, along with a list of what you returned with the phone (headphones, cable, etc). So they ARE tracking who does/doesn't return their old device after receiving the replacement.
[Note 7 Questions & Answers] BarryH_GEG:
In the time before the recall Samsung's on record having sold 1M devices in the U.S. and 17K in Canada. Based on the disparity between the markets I'd make no assumptions about "your" stuff vs. "our" stuff.
[Note 7 Questions & Answers] GibMcFragger:
I'm going to have to agree on that one. We will most likely get a nice fat ,!,,

Although, it's much cheaper for them to please a small market than a large one. I guess we'll see.
[Note 7 Questions & Answers] TomTanderson:
I'm p***sed that Samsung are offering no compensation in the UK. I'm out a screen protector and all the time it takes to make all the setup changes.

I bought a REALLY expensive phone that Samsung should make a LOT of money from. The fact that they have messed up should be their problem not mine.

When I return my phone, that's exactly what they will get the phone. All the accessories and S-pen will remain in my possession as compensation. If they want to take this further they can take it to the small claims court - I will counter-claim for my 'losses'.

Unless I agree in advance that they can charge me for missing parts, they can't bill my credit card and furthermore they can only claim for their loss, i.e. the cost to them of manufacturing the missing parts, not the retail price of those items - I'm sure my loss is much greater.
[Note 7 Questions & Answers] BarryH_GEG:
You talked about all the time you wasted and then your intent to waste even more time to spite them. Curious.
[Note 7 Questions & Answers] Dmac1984:
Whoooaaaa Tom.

Relax.

People are losing their minds over this. Setup? ... Smart switch will put it right back for you, within a few minutes. And as cars go, no one is gonna pay more for your car because you vacuumed it or washed regularly, expecting Samsung to compensate you for your time is a bit much, your time without a phone because of this recall maybe, but time you spent customizing it while you pooped, not so much.

And what accessories? The ones that came in the box? I'm pretty sure you'll get new ones with the new phone. Cases? I doubt they're gonna try and take those from you. If keeping the S-Pen makes you feel compensated, i say go for it. But you'll get another one with the new phone.

And I could be wrong, But i thought I read that UK Note 7 owners were getting a VR or something. Plus didn't the UK get replacements before anyone else? Of course I could be wrong on all this.
[Note 7 Questions & Answers] Gary02468:
Nope. For my (now-recalled) N7, and also for my interim S7E, it took two or three hours for Smart Switch to download and install all my apps, followed by more than an hour of work restoring in-app passwords and settings that Smart Switch failed to include.
[Note 7 Questions & Answers] ScottLive5:
In USA we must return it before getting the replacement.
[Note 7 Questions & Answers] apprentice:
Maybe it's down to the UK phones having Exynos processors on board, they might have easier production runs.

.
[Note 7 Questions & Answers] GibMcFragger:
Interesting. Here they mail you the replacement, then you drop off the old one at the local Samsung Store.
[Note 7 Questions & Answers] dkb218:
Um, no. Returned After you get a replacement.

Sent from my Note 7