yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] WantADroid:
T mobile swap was a nightmare. I was in the store for 2 and a half hours. They don't know what they are doing with this recall, they had printouts with instructions on how to process exchanges. After 3 attempts and 4 phone calls to customer support it was all done. I was able to run smart switch in store to get everything onto my new phone. Also the CSR let me empty the box of all accessories. Only thing that's messed up now is my account now shows a $300 credit. I'm sure it will eventually get sorted but I wasn't able to make my payment today because of all the exchange requests and refunding that went on today. Definetly not an easy exchange that T-Mobile claims it is! I will call them tomorrow regarding the $25 credit.

Good luck to everyone else!!
[Note 7 Questions & Answers] hamzer11:
How did you do this? Did you have the option of exchanging? I keep getting the runaround with Samsung. They take my info, create a ticket and say someone will call you. Never get a call. I wish I had bought from T-Mobile instead.
[Note 7 Questions & Answers] bayniner:
Getting pretty frustrated with all the crap, i went to target and manager told me they would not be getting any note 7s anytime soon, he said i should go to verizon and they could exchange it for me well i just left verizon and they said no it has to be done at the store i purchased it
[Note 7 Questions & Answers] ScottLive5:
I told them I wanted a refund not exchange, got transferred to someone in the United States!! took my order number and verified my info for the label. Call before 6pm Eastern. I too wish I bought from Tmo, would have my new phone by now.
[Note 7 Questions & Answers] hamzer11:
Interestingly, I was also able to get someone in the US a week or so ago. She insisted at the time that the plan was for Samsung to issue return labels and have us reorder once they're available again. She supposedly generated a label. This was before It became a government call. Once that happened I again got a US rep that confirmed that their system showed a pending label. However, she said FedEx was so backed up that the labels were delayed. To date I have not been sent a label. Were you actually able to get a label or just the promise of one? I don't even trust them to give the refund correctly if I were to send it back. So I'm stuck waiting. I spoke to someone in the Philippines today. Took my info again but this time I got a ticket number as reference for when I call back. He said they don't expect customers to get exchange call backs from their recall people until next week. More waiting, meanwhile Verizon and Sprint are taking net new orders already.
[Note 7 Questions & Answers] mkillatofu:
Maybe i am not the most intelligent individual i am curious if the issue was the battery then why not instead of recalling the whole phone did they not do some sort of local store battery replacement with proof of purchase and the phone in question in hand. i know there is a small group of people that refuse to send the phone back and tbh simply allowing for the batteries to be obtained locally that might make the rest feel like " ok i can take a day to replace my battery and not risk my hand or face".

Maybe i'm looking at this a little weird also for those that got their recalled units back have you noticed any over heating of anything like that with the battery or fast discharge maybe?
[Note 7 Questions & Answers] itsjustbilly:
Once you take the back off, no matter how professionally it doesnt hold its waterproofing as well as it did before, it would be noticeable the the phone had been opened and would feel sub par. And at £800 pricepoint samsung didnt want people to feel like that with a brand new phone (thats what i think)
[Note 7 Questions & Answers] mankvl:
If the phone is fixed in repair shop approved by Sammy you still have a water resistance. Adhesive does all the job + all parts are protected too.
[Note 7 Questions & Answers] TomTanderson:
It is possible to replace the battery and make waterproof but you need the right equipment, parts and training. Not something that is practical to implement across thousands of stores.

I suspect Samsung will take all these phones and set up there own facility to do it and then sell them as factory reconditioned/used phones, either directly or through phone companies. It probably costs about $100-$150 dollars to manufacture each phone so it doesn't make sense to just send 2.5 million of them to landfill - not a good environmental message either!

For those worrying they will just make there way back into the 'new' supply chain, this would be illegal in most countries (they are used) and I can't see Samsung wanting to risk any further bad publicity over this.

---------- Post added at 10:37 AM ---------- Previous post was at 10:29 AM ----------

For those curious as to how you replace a battery, here is the link to a teardown by iFixit - https://www.ifixit.com/Teardown/Samsung+Galaxy+Note7+Teardown/66389

I suspect Samsung would have equipment more tailored to their phones (iFixit are using equipment they use on any model of phone). It is probably also more cost effective for Samsung to just put on a new back rather than clean and reapply the adhesive.
[Note 7 Questions & Answers] 2dorr:
I just got my new Note 7 in Romania from Vodafone. It was made on 14th September so very new.
[Note 7 Questions & Answers] mankvl:
I'am still waiting :( deadline is 10.04
[Note 7 Questions & Answers] doc_loco:
Is this your own deadline or Samsung's deadline?
[Note 7 Questions & Answers] mankvl:
It's more like my seller deadline. Samsung officially announced that they will start fulfilling pre-orders from SEP19 but my seller told me they will start it from SEP21 to NOV4. When I asked for a more specific date they answered they don't know when exactly Samsung is shipping the phones and they are not getting any new information from Samsung. I might write to Samsung but at this point I just want my phone that I pre-ordered AUG17...
[Note 7 Questions & Answers] doc_loco:
Lucky for you us UK O2 customers aren't getting very far with our replacements. Customer services are living under a rock with no idea about the recall! I have done all the calling and they haven't given me a proper response yet!
[Note 7 Questions & Answers] TomTanderson:
If there are any UK customers who bought direct from Samsung, after much chasing around Samsung departments, I have found that the phone number for the Note 7 recall department is 01628402031.

Don't rush to call as they will have no stock until 3rd October (at least for the black model). They aren't offering loan devices or any repayment of screen protectors. It is a doorstep swap. They have asked that all accessories (charger, headphones) are returned with the phone - I have no idea why, what an earth can they do with a second hand charger and headphones?!

Once again, I had to find this all out myself. Despite registering all my details about three weeks ago, Samsung have made no attempt to contact me about this.
[Note 7 Questions & Answers] demon510:
I got mine yesterday from Verizon, they said the stock Samsung gave them was mostly the blue Note 7s. I was the 2nd person in a decent size line for Note 7 recall replacements and I got the last black model. The guy before me got the 1st one. The had no silver units.

---------- Post added at 04:19 PM ---------- Previous post was at 04:14 PM ----------

The green battery icon might be for the FAA so they know you have an upated Note 7.
[Note 7 Questions & Answers] BarryH_GEG:
I exchanged mine today. I was going to hold out but Samsung's smart. Rolling out a non-preventable OTA that introduced a nag screen was all it took to get me in an AT&T store. It would appear every time you turned the phone off/on and every time your started/stopped charging. Put it on the wireless charger - nag screen. Take it off the wireless charger - nag screen. Right after I Smart Switch'd (while in the AT&T store) over to the new phone I downloaded the 130ishMB update and my battery indicator turned green. I went from Onyx Black to Blue Coral because that's all they had. Nice color most of the time but it looks like powder blue and baby pink in direct light. Oh well, at least it's done.

AT&T botched my Next upgrade and couldn't figure out how to fix it. So they asked me to pay off the $295 balance on my turned-in Note5 and said I could keep the Note7 at no cost. I also received $140 in bill credits from when they were trying to undo their earlier handiwork. So I own my Note7 outright for $155. Looking at the status of my old phone in their system when processing my replacement my AT&T rep said, "whoa, we really screwed that one up." It all works out in the end. ;)
[Note 7 Questions & Answers] GripR:
[emoji12]
[Note 7 Questions & Answers] volfan22:
I purchased mine at Sam's. They have yet to receive their shipment even though Samsung said everyone would have the replacements by yesterday at the latest. They better have a silver one (which is what I have now) or I won't take it. I will call Samsung and raise heck until they send me a silver one. I will not settle for a color I didn't want because of their mistake on testing the batteries. Sounds like most places are getting blue replacements.
[Note 7 Questions & Answers] BarryH_GEG:
Which is ironic because Blue Coral was the most popular and sold-out color during the pre-order period. Based on demand for that color Samsung probably skewed production toward it. So when all hell broke loose they had more Blue Coral components than the other colors. I'm kind of warming up to it. It's different if nothing else and a nice change from the black and white phones I've always had. People will know it's a Note7. Whether that's good or bad is a different discussion. ;) I played with a silver one that was going back to the glue factory and OMG what a friggin finger print magnet; it would drive me crazy. I was originally going to replace my Black with Silver because thinking the latter would be less likely to show fine scratches. I guess greater powers wanted me to have a Blue one.
[Note 7 Questions & Answers] volfan22:
Yeah to each their own. Blue isn't a bad color and it looks great on the phone but it's just not my cup of tea. I keep a screen protector and slim case on mine so the fingerprints don't really bother me at all. I just love the look of silver on it. I've been carrying it around without a case the last few days because I knew I was turning it in and dang it's a sexy phone. Hoping for the best when I go to get my replacement lol.
[Note 7 Questions & Answers] ryant35:
I got my replacement Note today from a VZW store. I spent an hour in store yesterday waiting for one and Samsung only shipped them 10, so one of the managers held on from the shipment that came in this morning.

I also ended up with a $61 credit on my bill, $25 as promised by Samsung and my first months payment on the phone!
[Note 7 Questions & Answers] notefreak:
Those who haven't got recplacements yet. Anyone considering sueing in small claims court for not fullfilling the contract on their part? has anyone done it or demanded lowering of purchase price/partial refund?
[Note 7 Questions & Answers] ooMoo:
Thanks.. i just phoned them and complained as i didnt want to wait till the 3rd... they said they can move it earlier and my new delivery date is the 26th Sep .. :)
[Note 7 Questions & Answers] TomTanderson:
Grrrr....just rang them and they told me there was no chance of an earlier date than 3rd October.
[Note 7 Questions & Answers] hamzer11:
Just an update. I received an email late last night from Samsung. It took me to their dedicated replacement page. Entered order number and email. Got the choice of another Note (any color), S7 Edge, or money back. Opted for a replacement. According to the site it would be shipping in 2-3 days. Interestingly, they offer two options to return your old one, either they will send a special package with return label (wonder if it's explosion proof) or having someone from Samsung pick it up. I opted to have someone pick it up. It'll be interesting to see how they handle it.

FYI, I purchased direct from samsung.com (US)
[Note 7 Questions & Answers] Bruce lee roy:
Hope this means the end of non removable batteries.
[Note 7 Questions & Answers] tiguy99:
Man....that's a painful lesson to learn.

That would be amazing if they could make them like they do now but somehow make the battery removable.

They could have shipped everyone a free replacement battery and saved more vs recalling the actual phone
[Note 7 Questions & Answers] mvtm:
I got that email yesterday too. I opted for a full refund. Will buy iPhone 7 Plus... and then maybe an unlocked Note 7 when it is sold by samsung.com. Because i gave a phone number that i am not sure if its working on file, i opted for the self label. So i'm going to receive this special kind of packaging.

Buy iPhone 7 Plus with these $900

Then sell my LG G3, 64GB Green Emerald S6 Edge and buy an unlocked Note 7.
[Note 7 Questions & Answers] KevinNolan:
Finally on the 10th of october they are going to sent the note 7 to the people Who preorderd in The Netherlands
[Note 7 Questions & Answers] BarryH_GEG:
Which also means the end of waterproofing, wireless charging, and thinner phones. No thanks.
[Note 7 Questions & Answers] dkb218:
Really? Seems we've seen each of these operate with removable batteries in the past.
[Note 7 Questions & Answers] Fishdj:
Water Resistance not proof

Wireless charging can be easily added with a cover. Have it on my Note 4

Thinner phones are nice...as well as Samsung Pay

Removable battery is pretty nice to have unless these new batteries chemically better and don't degrade as fast as removable ones then it should be fine after 2 or 3 years when its time to get a new one.

My Note 4 is a little over 2 years old and the original battery started to crap out, it would mysteriously go from 15% to 0 sometimes and drains QUICK about a year into it. I do use it from time to time to torture it (Pokemon Go drains the crap outta batteries). That being said. I was using the 7(Exynos) for about 3 weeks and tbh, the phone is pretty efficient when it comes to gaming and stuff, but the thought of it crapping out in about a year or so got me worried and I found myself gaming way less than I did before. Who knows, maybe these new batteries are much better than the removable ones, S6 folks can provide some insight. I sure miss the fast wireless charging and Samsung pay on my Note 7...Will most likely get another when the international ones are available again. S8 will probably follow the same trend, but I'm addicted to the SPen.
[Note 7 Questions & Answers] BarryH_GEG:
Link(s)?
[Note 7 Questions & Answers] fonseca898:
Nope. Please reference the previous S* Active phones with removable batteries.

Wireless charging on my Note 3 and every Note since.

So thin it's awkward to hold and I have to add a thick case. I would gladly sacrifice the less than 1mm needed.

Please God.

My original Note 3 battery crapped out after a year and a half. Instead of being forced to spend hundreds on a new phone, I spent $30 on 2 spare batteries and an external charger. Better than new, since the OEM Samsung batteries are not that great. You think the batteries in the N7 are any better?
[Note 7 Questions & Answers] BarryH_GEG:
Historically you could get any of the three things I mentioned - wireless charging, waterproofing, and thin/trim phones. You just couldn't get all three together. Look at the SGS5 next to the S7.

Without wireless charging the SGS5 is still bigger and heavier than the S7 and the S5 has a smaller battery. In that scenario the S5 has waterproofing and a removable battery. It's not thin and it doesn't charge wirelessly.

To get wireless charging you have to add this monstrosity which adds weight and a ton of bulk.

As I said, no thanks. I have a Samsung Fast Charge battery pack that I travel with. I use it on planes or when connecting in airports and it get's me to 50% in an hour. Wired charging at an airport gets me the same result. And I don't have a big clunky phone for the 80+% of the time when battery isn't an issue.

There are people here that mourn the loss of removable batteries, FM radios, and IR blasters which is certainly their right. But the people clinging to cassette tapes and now DVDs will eventually have to accept that the future changes things.
[Note 7 Questions & Answers] Bruce lee roy:
In reality, a manufacturer can remove the battery, headphone jack, device audio/ microphone, camera, SD card (been there), and every other feature and the emotionally charged die hard fans will still make the same nonsensical endorsements for the brand that they love. Others, realizing that sheep are made for the slaughter, will either voice their disapproval or speak with their dollar. In the end the market will compromise between corporate and consumer interest.

What's important is that each of us knows where we draw our line. It may not be removable battery, SD card, headphone jack, etc but that line is essentially our vote for the future of phone development. So don't listen to the vocal sheep when the say "do what your told" and "accept your corporate determined fate." Because it actually benefits everyone when you voice your opinion and/or concern.
[Note 7 Questions & Answers] BarryH_GEG:
I agree 100%. But, to your point, all those Samsung fans that are up in arms about the killing of removable batteries stayed with the brand. So again, to your point, they're either drooling idiots blinded by Samsung's greatness or didn't move to LG because things more important to them then a removable battery kept them with Samsung. The "vote with your wallet" thing only works when enough people care about what they are being denied. Clearly missing FM radios, IR blasters, and removable batteries didn't drive people away. Interestingly, based on S6 sales, one could say that the removal of SD storage did make the list because sales slumped and Samsung brought the feature back.
[Note 7 Questions & Answers] dkb218:
Good thing the Note 7 has FM radio a feature from days gone by that somehow made it back after all these years. I guess it was time. Sooner or later those items that were removed will be back.... Just like the IR blaster was a feature in I believe my iPaq 6315 that made it back after 10 years.

http://m.gsmarena.com/hp_ipaq_h6315-reviews-1309.php
[Note 7 Questions & Answers] bayniner:
Still not available at target, getting impatient if the v20 was out i think i would make the switch
[Note 7 Questions & Answers] crash613:
Actually do miss the ir blaster. . . That aside, SD card would be the line....

Now on to my main point/concern.. I have had my replacement note for 3 days now and I am noticing the battery drains much quicker than the other one did. .anyone else seeing this issue?
[Note 7 Questions & Answers] teegunn:
The IR blaster is actually very nice. I still use my retired N4 (it has no sim card in it now of course) with the IR blaster as my TV/satellite receiver/bluray player remote. Peel remote works great, and works on every device I have ever tried it with. Do many people use it? I dunno, I did. Still wish the N7 had it though I can use my N4 at home for that yet.
[Note 7 Questions & Answers] apprentice:
No, highly unlikely.

Samsung were heavily criticised for plastic backs and boring designs. They came out with a new design that wooed everyone with its slim design and later with water resistance. They suddenly started making people love them again. They sold more as a result. They made more money as a result.

Rightly or wrongly, the people complaining about the non removable battery are in the minority. That means they are hardly likely to rethink a profitable design for those folks. I think it was a slightly different story with the SD card, more to do with the need to have just one base memory model in the range.

OK, for the Note 7, sure it would have been easier and a whole lot cheaper to do a recall on a battery rather than a phone of course, but altering the design now because of this is very much "shutting the door after the horse has bolted".

It would be nice to have a removable battery but now other OEM's are going for sealed battery designs, introducing bigger cells with fast charging, they aren't going to be reversing the trend any day soon if ever.

As painful as it is for some, we really all need to just get over it now.

.
[Note 7 Questions & Answers] ooMoo:
Well. Today has come... no email or text to confirm delivery and no one answers the phone when i call the samsung note7 number to get information. I guess im not getting my replacement today afterall. :(

---------- Post added at 03:35 PM ---------- Previous post was at 03:15 PM ----------

Been waiting for 3/4 of an hour each time i call then get cut off. :( not happy.

---------- Post added at 04:01 PM ---------- Previous post was at 03:35 PM ----------

Is this number genuine? Im starting to wonder. As i phoned samsung support and they didnt know about it! So im now wondering who i previously gave my details to?
[Note 7 Questions & Answers] Abu-khulzat:
Samsung in UAE is handling this issue very unprofessionally. Just left Samsung store trying to get a replacement unit. No stock. Although 1-800 number assured me that there are plenty of devices. There were hundreds people in front of me in the record. They have to provide the units to them first.

Another thing, they have a stupid regulations to mandatorily open every box . So I can't get a sealed box. I was going to sell the unit to get my money back, since they refused to give a refund. Now no chance.

Does Samsung in other countries have this rule?
[Note 7 Questions & Answers] MKchrias:
In uk mine was sealed.
[Note 7 Questions & Answers] GibMcFragger:
Mine was sealed also (Canada).
[Note 7 Questions & Answers] ajay83:
The number is legit. I got my replacement Blue Note 7 from them. Official Samsung email with tracking info etc... Why it wasn't made more widely available we'll never know.

I was a bit apprehensive in giving my details to them at first, so only gave them my surname and asked them to tell ME the rest. Which they kindly understood and DID. They read me my email, address, phone order, phone colour etc...
[Note 7 Questions & Answers] ooMoo:
Glad you did ok.. my promised note never arrived.
[Note 7 Questions & Answers] TomTanderson:
The number is genuine. I got it from Samsung Online's customer support (they actually put me through but I asked for the number as well so that I could contact them if I needed to follow up.
[Note 7 Questions & Answers] ooMoo:
Thanks tom. I guess i will just have to keep trying today.
[Note 7 Questions & Answers] lynseyw:
Has anyone got a replacement from Samsung.com US? I filled out the form for my replacement last Thursday and got an order number, but it still hasn't shipped. It said I would get a replacement in 2-3 business days. Well that didn't happen.

Sent from my Galaxy Note 7.
[Note 7 Questions & Answers] Zaim2012:
Anyone who pre ordered this direct from Samsung UK (second time round it was available) heard anything on when you'll get yours ?

My order status is still "Not Processed" Been a month now.
[Note 7 Questions & Answers] Fishdj:
My replacement being delivered today
[Note 7 Questions & Answers] lynseyw:
Good to know they are sending them

Sent from my Galaxy Note 7.
[Note 7 Questions & Answers] radioraheem2:
Those of you who think it's not a big deal and am in no rush to exchange your phone, hey good for you. Here's a cookie. Now stop telling people who are concerned that they are overreacting/paranoid.
[Note 7 Questions & Answers] BarryH_GEG:
Haven't all the fried phones been charging at the time? That kind of eliminates bodily harm unless you charge your phone in your pocket.

---------- Post added at 10:34 AM ---------- Previous post was at 10:31 AM ----------

I'll stop telling you not to freak out if you (and others) stop trying to freak me (and others) out.
[Note 7 Questions & Answers] Belimawr:
been a mix of charging and just after disconnecting.

but some people use their phones while on charge, this wont help the issue and could result in bodily harm.
[Note 7 Questions & Answers] Batfink33:
My 6P gets warmer with normal use than my Note 7 has been charging.