yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] les_garten:
How do you know that is the issue?? Can you point to the information you used to determine that? You're making a lot of assumptions.

There are lots of problems that can cause venting in Li batteries.

Of all the problems that can cause this, I think the LEAST likely is what you are referring to.

I can blow up a Li battery without it overheating while it is charging.

All you have to do is charge it too high. I'm talking voltage here not rate of charge. This happens a LOT with Li batteries.

The battery may be cool as a cucumber till it vents. Then it may go to 1300F very quickly.

Because there is a fire does not mean that the battery failed from overheating.

That's like looking at a House on Fire and saying I guess he had the heater on too high.

I'm not sure we will ever know what caused this. Some people know, but I'm not sure we will. Unless Samsung is legally forced into a recall. They may have handled this on their own to avoid admitting what happened.

I would be very interested in hearing about the protection circuits. Sometimes these are in the battery cells or they are external.

What if it was something as stupid as not including the protection circuits in the battery package?

If it is the protection circuit, it may not matter how fast you charge it.

These phones are all potential bombs, I think Samsung knows this, that's why the far reaching recalls that happened very quickly.

I just charged a few 18650 batteries last night on my charger at the highest rate it will charge. They are 3400 mah batteries, the same capacity as out phones. They don't even get warm when they are charged. The charger has protection circuitry as well as these cells have a protection chip in them. But the protection chips in the cells can fail and that battery could vent, you'd call it explode, and would not get hot till it vented.

---------- Post added at 08:04 PM ---------- Previous post was at 08:02 PM ----------

figured it was a good size city to have a Samsung store, can't be many of those.

Would Love to see Vancouver before I exist in a another plane of existence.
[Note 7 Questions & Answers] BarryH_GEG:
I know that my phone, right now, is good. If it has a battery problem I'll know its bad. I'm not ignorant or naïve but based on what I've read (which is exactly what everyone else here has read) I'm not convinced that every battery pack built by the third party in question is defective. In fact I believe it's a small percentage. Every YouTube ad-whore in the world has been trying to get their Note7 to fry from the day this problem was announced. I'm sure Note7's have been frozen, heated, dropped, and charged with $.25 chargers from eBay to try to get them to fry. Yet nothing. And no one on XDA has been personally affected.

And before anyone says I'm suicidal or have a death wish I do have limits. For example I wouldn't drive a car with a recalled Takata airbag because it's been proven they all could be affected because of the cheap and volatile ammonium nitrate they used. Also the cost of tempting fate in that situation is shrapnel to your jugular. With all the talk of houses burning down, CPW storage centers going up in flames, and civilian airliners turning in to fireballs the only thing that has happened so far is 40ish Note7's have overheated and melted while being charged. No one's been hurt and if any property damage occurred it appears to be insignificant.

I'll go further. As a fate tempter should my Note7 fry my position would remain unchanged. It would just mean that out of some percentage of bad battery packs I drew the short straw. So I'd take my burned out piece of glass, metal, and plastic down to my AT&T store and get a loaner S7E until I could get a replacement Note7. I'm sure they'd replaced my charger and case no questions asked. Life will go on and I'll have a story to tell at work and at parties.
[Note 7 Questions & Answers] mvaughn12:
This is what I was told by a sprint tech in the store and what CNN was reporting. And as I previously stated that if this is the issue then doing this should be a temporary fix in my opinion as I previously stated
[Note 7 Questions & Answers] B3501:
I would believe a Samsung official statement over CNN or a sprint tech.
[Note 7 Questions & Answers] fortesquieu:
We have 2 Samsung stores withing 10 miles radius ;)

But I still can't own a Note 7 yet :rolleyes:
[Note 7 Questions & Answers] kat3k:
+1
[Note 7 Questions & Answers] nonentity:
Charging safely

this is how i'm charging my note 7 until the replacement unit is available.... :laugh:

[IMG="Charging Note 7"]https://scontent-sit4-1.xx.fbcdn.net/v/t1.0-0/s526x296/14238241_10154068311239387_7695423656227589582_n.jpg?oh=aeeb8b36f15173403a38eaf6017da0a5&oe=583BCCF2[/IMG]
[Note 7 Questions & Answers] BarryH_GEG:
Excellent idea. Introduce water in the face of an unknown chemical and/or electrical issue. :rolleyes:
[Note 7 Questions & Answers] Darkk69:
It's not like he's soaking it in gasoline. lol

A side note Samsung do not recommend leaving it underwater for more than 30 minutes. I know the OP is meant to be as a joke. :)
[Note 7 Questions & Answers] GibMcFragger:
I can confirm that. I was in the Metrotown Samsung Store today and was told 3-4 weeks.

He also told me there is no recall, it's a "voluntary one time exchange", so........ o_O
[Note 7 Questions & Answers] nonentity:
You know there's a brilliant breakthrough invention recent decades? It's called the circuit breaker, maybe u should try installing it...
[Note 7 Questions & Answers] CerveCesar:
Thanks to the person who suggested this app. Whomever you are... Thank you! I got the Singapore version SM-N930FD. And was unable to register on Samsung.com
[Note 7 Questions & Answers] laki008:
Check whether the IMEI number of your device is in the affected IMEI number range.

To check your Galaxy Note7 IMEI number, dial *#06#

Check web site status: support-cn.samsung.com/note7checking/en.html
[Note 7 Questions & Answers] JulesJam:
That's only for IMEIs sold in HK and Macau.
[Note 7 Questions & Answers] notefreak:
Any ideas how one would go about contacting Samsung in Korea? I mean the bosses of our local Samsung that refuses to give information to the public and customer?
[Note 7 Questions & Answers] doc_loco:
This is what Samsung tweeted me:

So if it blows in the meanwhile you should still be covered.
[Note 7 Questions & Answers] danon.brown:
Has anyone actually returned the device yet? Are they accepting just the phone and charger?
[Note 7 Questions & Answers] Dmc74:
I returned my phone to Sprint the day Samsung announced the recall. They gave me a new S7 edge to use until the note 7's come back in stock
[Note 7 Questions & Answers] danon.brown:
Just the phone and charger or everything?
[Note 7 Questions & Answers] Dmc74:
Everything. My situation might be a little different though. I bought a black note 7 the Friday it launched. I went back to the store a little over a week later to do a exchange on it do to it got hot while charging and caused my screen to get a yellowish color to it. They where out of stock on the Black ones so I ended up with a blue one. a few days after that, the Day Samsung announced the recall I brought the blue one back due to recall and it being my 14th day from orig purchase date because I didn't really like the blue color. so I had to bring everything back. they grabbed a new s7 edge out of stock and gave it to me as a loaner phone. Hope this helps If you have everything I would return everything
[Note 7 Questions & Answers] Kansatsusha:
I would say your experience may vary from store to store. Some will request everything and some might just want the box and the phone like mine.
[Note 7 Questions & Answers] Laurentiu27:
Got a call today from Orange Romania and they said to me to return the phone back and they give me 3 options

1 Full payment back

2 Choose an S7 edge

3 Return the phone and wait to new one to come

And I said i choose option 4 :)) and she said "what is that option" and I said "I'll keep the phone and when new arrives I will swap:)) and she said "ok"
[Note 7 Questions & Answers] Ryland Johnson:
Mine went back with everything. I forgot the unopened headphones and had to return home to get the bloomin things!

I was supposed to have received a VR headset with the phone but Samsung had non in stock. Those who had the free pre sale gift have even had to return that. At least I was notified by the outlet, three days after I had already returned it, that I should not use it and return.

They work fast here. :rolleyes:

I loved the device as well, I found it truly ingenious, love this tech stuff. Lost a fortune in accessories that I had bought prior to the mobile coming too. :(

Ryland
[Note 7 Questions & Answers] rjohnstone:
This is what the AT&T corporate store did for me.

Gave me an S7 Edge and told me I can swap it out for a new Note 7 when the replacements come in.

So far I'm pretty happy with how they're handling it... for me anyway.
[Note 7 Questions & Answers] doc_loco:
My battery might be OK. No signs of anything out of the ordinary but I guess these things can just blow when they feel like it.
[Note 7 Questions & Answers] Rick GM:
I'm in the UK and have received an email regarding the issues and a telephone number to contact them. Did so and am awaiting a call back to see where this is going. I don't intend on returning my phone until replacements are available. Minimal risk IMO.

Samsung Australia web site. Check out the FAQ's down the page.

http://www.samsung.com/au/galaxynot...te_webgains_73669_20160905&source=webgains_uk
[Note 7 Questions & Answers] kromatic:
I m in the US, they gave me the option, to return the note 7, and after I buy it, I have the option to buy another Note 7 from Samsung when theere is stock available, which is who knows when. I bought from Samsung.com so I don't have the option of going to my carrier and exchanging it. This is unacceptable. Not to mention I have the Samsung protection plus, where they should have ship me a new phone overnight.
[Note 7 Questions & Answers] 666devilived999:
So after this recall..Does that mean Samsung is gonna give up on the product other than the replacement? The note 7 is supposed to be one of the firsts to get the new android system update.. And I know with certain carriers it takes longer for the system updates and now it may delay it. I'm with T-Mobile and I've already heard that they are going to upgrade the network speeds and that the Note 7 is curiously omitted. I really like the phone and it's very expensive.. But if Samsung and the carriers are gonna give up on it.. I may as well take my JUMP back and take the refund and get the better phone that comes out next. I upgraded from a V10 That seemed to get a better internet connection and I've had nothing but battery issues and dropped calls with this phone. I was able to use the hot-spot with the V10 with no issues. Until now .. I have a screenshot of the article and it won't let me upload. Just need a few opinions is all before I make a final decision
[Note 7 Questions & Answers] Batfink33:
Why would they give up on it? It's still their flagship phone and they'll support it for 2years as usual. The fact their swapping them shows they care about it.
[Note 7 Questions & Answers] les_garten:
Beat it Apple Fanboy!
[Note 7 Questions & Answers] 666devilived999:
I've never had a IPhone and never would. Waa a simple question. I've always had Samsung phones other than a LG phone.. And have never been in a siru of a phone recall. All new to me. I just like everything up to date. I don't think Samsung would give up on it.. But sometimes the carriers slack when they receive updates. For a 850 $ phone I'd like to get my money's worth.
[Note 7 Questions & Answers] umijani010:
Wondering how many of you think new note 7's will be rootable after replacements
[Note 7 Questions & Answers] winol:
In mexico the biggest carrier, telcel says samsung has not told them the exact procedure to replace the phones, but, will accept the note7, give you a s7 edge for the time the replacements arrive, I will stick with mine for now, until replacements arrive at the service center in my city, and hope for the best, as I really like this phone
[Note 7 Questions & Answers] notefreak:
No, I don't expect any pushing :rolleyes:, just equal treatment as with other markets regarding information.
[Note 7 Questions & Answers] rajlesta:
in Malaysia, Samsung has announced the replacement will take place on 29th Sept and onwards. Full box set including accessories needs to be returned for eligible replacement.

As compensation, Samsung will be giving out Screen Tempered Glass + 1 Year Screen Crack insurance protection for all Note 7 pre-ordered customers.
[Note 7 Questions & Answers] tsiglas:
That's great especially screen Crack insurance...

I'm waiting to see what they will give to all 2.5 million who returned their phones...
[Note 7 Questions & Answers] doc_loco:
In the UK we got the official announcement that all note 7s will be replaced week beginning 19th. Also quoted on the Samsung website press release.
[Note 7 Questions & Answers] tsiglas:
Does anyone have answers to what Samsung will do with all devices that came from United Arab Emirates to Europe or USA or UK without been imported to this country's...

Samsung will give them back exactly the same model dual sim... And if yes what will be the service and guarantee?

That's a major problem... Here in Greece Samsung said that we will take exactly the same model... But that sounds too good to be true... And is its not true Samsung will give as money back?

---------- Post added at 10:24 AM ---------- Previous post was at 10:23 AM ----------

Does anyone have answers to what Samsung will do with all devices that came from United Arab Emirates to Europe or USA or UK without been imported to this country's...

Samsung will give them back exactly the same model dual sim...? And if yes what will be the service and guarantee?

That's a major problem... Here in Greece Samsung said that we will take exactly the same model... But that sounds too good to be true... And is its not true Samsung will give as money back?
[Note 7 Questions & Answers] Zaim2012:
Hmm, wonder if my pre order with Samsung would take priority, original ship date was 09.09.2016, hoping it ships on Friday if not sometime next week.
[Note 7 Questions & Answers] loucase:
It said that it's not Fast rechargeable battery for the Note7， and it can not be able to stand excessive voltage and had an accident!
[Note 7 Questions & Answers] stevierayvaughan:
Just submitted my form, for fellow Canadians they announced it here: http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7
[Note 7 Questions & Answers] vespesian:
It's asking me for a 16 digit IMEI number....except mine is only 15....?
[Note 7 Questions & Answers] stevierayvaughan:
Yeah I was bugged out by that too I just added a 0, they state they will be in contact with you within 48 hours so you can surely clarify the number, and I'm certain they'll get enough feedback they alter the form. My guess is it's simply a template they slightly edited per region and they forgot about changing that for Canada.
[Note 7 Questions & Answers] mankvl:
The insurance is nice + galaxy care and you get 1.6 month :)
[Note 7 Questions & Answers] GibMcFragger:
That's odd. Mine is 16.
[Note 7 Questions & Answers] doc_loco:
What if you've thrown away the box?
[Note 7 Questions & Answers] ParrotSquawk:
OK. I don't have my box the phone came in but I do have my accessories. I hope AT&T will take the phone back and exchange it for me.

I threw out the POS screen protector AT&T sold me (ZAGG

junk

plastic) and I am on the first lousy glass screen protector I bought and waiting to try another that just arrived from China.

I put the ugly "case" that they sold me in the drawer (damn USB-C adaptors didn't fit the openings in the case and the headphone jack opening was too small!) I am considering the GPEL glass screen protector but hope Tech Armor makes a full coverage one.
[Note 7 Questions & Answers] ooMoo:
You can get your imei by going to settings --> about device --> status --> imei information
[Note 7 Questions & Answers] Talal.k:
Today I have received a phone call from Samsung in my country Beirut, Lebanon. The phone was not released yet as it was scheduled on the 2nd of Sept. and on the first of Sept the recall was announced globally. Thus, they asked me if I want to keep my pre-order then I will receive, in addition to the Gear Fit 2 and the entertainment bundle. several gifts: Value pack: Wireless Charger stand + 1.2M cable, S-View Standing Cover, and a USB connector. Or I can go for the S7 Edge + a free Gear Fit 2. Or I can get a refund. So, What do you think guys? :)
[Note 7 Questions & Answers] bagged00:
Anyone know what's going on in America? I'm with Verizon and they're telling me to wait on what Samsung says.
[Note 7 Questions & Answers] jak341:
Here are your choices, as you have till Sept. 30 to have restocking charges waived:

Walk into VZW today and walk out with new phone, such as S7 or S7E. Depending on when iPhone 7 comes out, you may be able to get that as well. Please note this is a permanent exchange. Some people claim they were able to get a loaner, but that is not in the official VZW statement.

Get a full refund and go on your marry way.

Keep your Note 7 until new stock arrives and get a free exchange. No firm date of when new stock will arrive. Internet rumors say late this week or next week.
[Note 7 Questions & Answers] DaveKnowsAll:
By keep your pre-order, do you mean keep your order in process (and when it is fulfilled you will get a "safe" note 7) or agree to receive one that may have a bad battery. I would definitely accept the gift and wait for the new one. I wouldn't take any bribes that would be agreeing to not exchange the phone that may have a bad battery. I am very happy with my Note 7, and still use it constantly, but I will be exchanging it for a replacement with Verizon as soon as they are available. Until then, I am only charging wirelessly....I don't know if this is actually any safer, because I haven't heard any details on what the defect actually IS in the battery (come on, Samsung, obviously you know by now....let us know)!), but the wireless charge prevents the phone from drawing too much current while charging, so it might help (or not!)
[Note 7 Questions & Answers] rjohnstone:
AT&T took mine in without the box.

I told them I tossed it, but had all the accessories that came with the phone.

So I just gave them everything I had and they gave me an S7 Edge until the replacements come in.

Go to a corporate store if you have one nearby.

I've heard of some people having issues at authorized re-sellers.
[Note 7 Questions & Answers] DaveKnowsAll:
Get a refund AND a wife! I didn't know Verizon was offering that option. May have to consider, but I wonder what the upgrade policy will be when new models come out...
[Note 7 Questions & Answers] bagged00:
Thanks. I guess we just hope the note 7 will be in by Sept 30th?
[Note 7 Questions & Answers] Talal.k:
Thanks for your reply! By agreeing to keep my pre-order is that I receive the newest version "without defect" of the Note 7 within a month. It seems I will keep it anyway.. :)
[Note 7 Questions & Answers] Kansatsusha:
You going to upgrade your "wife" when a new model come out???!!

Also those who really really want the box are the one who are lazy some time... They can scan the box instead of typing it all down in the system.
[Note 7 Questions & Answers] GibMcFragger:
I just filled out the Canadian form. I'll see when they contact me.
[Note 7 Questions & Answers] tsiglas:
Here in Greece Samsung Hellas start to calling owners of note 7 to inform them that replacement will start at 19 - 9 - 2016 with only black color avaliable and from 26-9-2016 with other colors... We are talking about European phone... But not a word for dual sim owners.... Let's wait and see
[Note 7 Questions & Answers] ooMoo:
I just had a phone call 8:47pm (im in the UK) from Samsung. They said the new phones will be sent out the week starting 3rd October and i will get a text near the time to tell me the exact day.

She said phone, charger, cable and headphones (in box) must be ready for the parcel service to collect/swap.

I asked her if Samsung were providing any extras or compensation and was told there will be no extras or compensation they are only doing a "voluntary" exchange of the phone.

:( so sorry guys it looks like in the uk they give you nothing extra :(
[Note 7 Questions & Answers] doc_loco:
Did you buy direct from Samsung or from a carrier? Mines from o2 but I don't know who is replacing my phone.
[Note 7 Questions & Answers] ooMoo:
I purchased directly from Samsung. (Part of the First 1000 pre orders available from there website)
[Note 7 Questions & Answers] Belimawr:
O2 should be dealing with it, you should have already had a call from them, I think I got the call saturday giving me my options then they said they would inform me further when they had replacements.
[Note 7 Questions & Answers] doc_loco:
They called me saturday too but they told me to get in touch with Samsung and gave me a number to call. I contacted Samsung who have me a reference number and told me to wait for a response from them.
[Note 7 Questions & Answers] Batfink33:
Samsung seem to have changed their tune and now whoever sold it to you will sort it out.
[Note 7 Questions & Answers] adjei7:
That's not what they told me. I called Samsung yesterday and gave them my IMEI and serial number as well as contact details. At the end of the call the lady on the line specifically said that there would be compensation in some form. Mixed messages?
[Note 7 Questions & Answers] ooMoo:
They said the same to me originally. But when i got the call back today the exact words were "there will be no compensation as this is a voluntary exchange"
[Note 7 Questions & Answers] apprentice:
That's yet another kick in the teeth especially when carriers and other retailers are dishing out vouchers. So much for paying a premium to be one of the first to pre-order directly from them and now they appear not to even be saying you need to replace it anyway.

If this news is true then I will retract all the praise I was giving Samsung for their handling of this crisis. It seems the more you pay and the more you are loyal to their brand the less they think of you.

Carphone Warehouse get a lot of stick but at least they are trying to give customers a bit of a sweetener. I will think more carefully about pre-ordering directly next time.

.
[Note 7 Questions & Answers] slamorte:
When I talked with the Verizon folks in the US today - they stressed "voluntary" exchange to me. Since I didn't report that my phone was getting extra hot, they didn't think I had too much to worry about. The rep thought holding onto it and then exchanging for a new Note 7 (as opposed to trading in for an S7) was best...
[Note 7 Questions & Answers] bayniner:
Anyone purchase from targer mobile, i called them and they say they are aware of recall but havent been instructed by samsung on how to handle it
[Note 7 Questions & Answers] kat3k:
I was told the same thing, and they stressed that the offer was good only until 9/30, since I bought it day of release, 8/19. They do not have replacements yet, and thought if they didn't have them by 9/30, the offer still expired. I'm pretty sure no one knows what they're doing at this point, and I'm writing it off to that. Guess we'll just have to wait and see. I'm sure it will be taken care of, eventually. It seems the problem is uncommon and not exactly going off like corn popping.
[Note 7 Questions & Answers] bayniner:
So are their any signs the phone is going to explode besides it getting hot, like 10 min ago my device wasnt working i couldnt make calls or text or use internet nothing, i would call people and get nothing just silence. I was waiting for phone to explode lol
[Note 7 Questions & Answers] winol:
samsung mexico posted in their official page that, beginning sept 30, you can exchange your phone, presenting the device AND proof of purchase, nothing about the gifts, at carrier service centers, so in mexico only devices from such carriers will have the benefit