yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] anhtruong51:
Here is what happened when I called Samsung US.

I explained that I got a replacement unit for my international version that I got off of eBay. Then the guy said I could either choose a S7 for exchange or a full refund for the replacement and its accessories. I chose refund. Then he gave me a confirmation number and told me that the prepaid return box would be sent within 2 or 3 days. And the refund would come in as a check in the mail within 10 to 15 days AFTER the unit is received. He also said that it is "preferable" that I send back the phone and whatever came with it (earbuds, charger, usb, adapter). I'll wait and see how other people send back their stuff.

That is all the information that I got from that call. As of now im waiting for both the return box from Samsung for the replacement unit and a call from Stericycle for instruction of taking care of my original unit. Will update as soon as I receive any of them.
[Note 7 Questions & Answers] radioraheem2:
good to hear you guys in the US with international Note 7s are getting taken cared of. In Hong Kong, Samsung HK is refusing to accept Note 7s that aren't official Hong Kong variants. They even have the gall to say they will only accept returns if the customer have the original box, all accessories and original receipt. the customer service from Samsung HK is so trash.
[Note 7 Questions & Answers] DuffmasterFresh:
The guy I spoke to said exactly the same thing to me that he said to you, down to a T. I should have a box soon and I will get my full refund once they have the Note 7 in their hands.
[Note 7 Questions & Answers] Pat.:
I doubt Samsung will want the risk of any N7 being used & will likely ask networks to IMEI block all of them after a reasonable period of time to return them has passed.

They don't want any live N7's now.....
[Note 7 Questions & Answers] racinwarrior:
AT&T has no idea what my imei number is or what phone I am using. Imei blocking will never happen.
[Note 7 Questions & Answers] netnerd:
"Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy.”

http://bgr.com/2016/10/13/galaxy-note-7-second-recall/
[Note 7 Questions & Answers] Pat.:
Lol......Every time you make a call or send a text the network get the IMEI
[Note 7 Questions & Answers] racinwarrior:
no it doest
[Note 7 Questions & Answers] XanaviGTR:
Actually, it does. But due to confidentiality, it doesn't or not supposed to be divulged unless it was reported stolen. Then law enforcer will be alerted when it is used by others even if the sim card was changed.
[Note 7 Questions & Answers] Pat.:
I certainly does, your connection requires a handshake & it needs the IMEI & IMSI to do that.

Many criminals have been caught because they thought just the SIM info is sent but the SIM identity AND the handset identity is passed on each time a connection is made.

Privacy is not affected if the list of IMEI's to block is simply passed from Samsung to the networks in the same way that when a truck load of phones are stolen they do the same.

Samsung will not want to wait until someone burns in a house fire & will be keen to minimise N7 use, they will very likely work with networks to block any stubborn users & after such a time it would become increasingly difficult to lay blame in an insurance claim for a fire ETC

It's a real shame but it's really not a good idea to continue using these handsets.
[Note 7 Questions & Answers] racinwarrior:
Then why does AT&T require you to call in and update the IMEI on non AT&T devices when they are used on their network? Why does a demo phone IMEI work on my account? Why does the device info on my account say unknown? Why does the IMS status on my device say not registered?

Im done arguing this point. I am trying to return my device anyway so its a moot point.
[Note 7 Questions & Answers] Pat.:
I'm not arguing with anyone, the IMEI is sent when you connect that's how it works, I was correcting you.

I wasn't intending to get into a drawn out discussion, you could have simply Googled it if you were in doubt.

The other questions you raised have all sorts of different reasons, no network is that bothered if you put your SIM in another handset & the process of registering the IMEI is more to do with pairing your SIM with your handset so it's quicker to identify any upgrades to your account your particular handset may require & sometimes it's to quickly identify someone in an emergency situation ETC but putting all that aside in think you are right to give up the N7 as they have already hinted in one email to a user that failure to hand the phone in may eventually lead to it being blocked, they have too much to lose if they allow use of it.

Nothing to stop you using it without a SIM
[Note 7 Questions & Answers] Brava27:
Tried returning to the Singapore but it was denied at FedEx office. Hazardous goods. Then tried at ups, made it to the shipping depot and now it's coming back to my house. For f*ck sakes. What so I do now?

Sent from the Mars Rover

---------- Post added at 05:21 PM ---------- Previous post was at 05:15 PM ----------

Canada post and DHL won't send either.

Sent from the Mars Rover
[Note 7 Questions & Answers] sonus:
You say they gave you "market value"? Is that the new price of the phone or the presumably cheaper purchase 3rd party price you paid?
[Note 7 Questions & Answers] sakohunter:
This was through Samsung Canada
[Note 7 Questions & Answers] racinwarrior:
same boat as me bud. tried samsung support, no help. I email the president this morning. We will see. It is still very early in the recall process and they are probably still trying to figured out what to do and how to do it. The reps i talked to this morning didnt even know there was a second recall. For now i bought a used s7 edge off of craigslist.
[Note 7 Questions & Answers] Brava27:
I'm using my note 7! It's amazing haha

Sent from the Mars Rover
[Note 7 Questions & Answers] shojus:
THANK YOU for bringing this up! It is one transaction I will never forget on eBay and I cannot believe these scumbags can still get away with selling! If you have not been screwed over by Tropical Mobile yet, STAY AWAY from them, because they will scam you the first chance they get and eBay is NO better for allowing them to continue to do this... BTW: I did end up getting all of my money refunded for the scam that they pulled on me, but it took me over 30 days and 15-20 calls to get this taken care of.

---------- Post added at 02:47 AM ---------- Previous post was at 01:48 AM ----------

They were very quick to respond to all of my emails too, and even gave me their personal phone numbers to discuss with me all of my options for my LG G4 that they totally ripped me off on! It is already a PROVEN fact that they are indeed HUGE scammers, and eBay will continue to cover for sellers that help them rake in the dough! How on earth do they have an almost 100% feedback rating that is positive if they are scammers you may ask?? YES, I ask that too.... All you have to do is Google search and you will find many others that have been taken as well. Tropical Mobile are SCUMBAGS! They even contacted me on XDA and attempted to threaten me for putting out this info, I in turn laughed at them of course.

He is a great person to be giving you this valuable info that he has, because MANY can tell you their horror stories and luckily people read them and spread the news! :good:

You sir, are a very lucky man! I am glad they didn't get you on like they did so many others on XDA and eBay...
[Note 7 Questions & Answers] anhtruong51:
Update:

I received the fireproof box today from Stericycle. I wasn't sure which phone the box was for because I still had the original and the replacement. Also there was nothing inside the box that could identify the person sending the box to Samsung was me. So I called in and was told to include a piece of paper that was written with my name, ticket number, phone number, address, etc. I decided to return the replacement unit first because that's the only one with a ticket number. Btw, the destination was a Samsung branch located in Coppell, Texas.

Fast forward to now, I just walked out of a UPS store and no one there asked anything about the box even when I mentioned that it was a special box and labeled with lithium ion battery. The guy just said "It's a prepaid box so you're fine." Anyway, that was a pleasant experience.

I'm still using my original dual SIM note 7 because I can't find an alternative yet. Beside I need that refund money to buy another phone anyway. Hopefully, this phone doesn't flame up on me meanwhile.

Oh I had to include the charger and the earbuds in the box because I didn't feel right keeping them although the first guy from Samsung said it was "preferable" to send them back with the phone.

Oh shoo! I just realized I forgot to put the eBay purchase proof in the box. It is still lying on my desk. I might be screwed now. Those who have called, did they say the proof of purchase was necessary? Also once you guys receive the box, can you confirm the destination address was 240 Dividend Dr Coppell, TX 75019-4585?
[Note 7 Questions & Answers] gclancer:
I just called to request a return of my FD and they accepted my return request but it will go back to the service center at 2800 Technology Dr Suite 200 Plano TX 75074
[Note 7 Questions & Answers] w1n73rf3ll:
what to say

i do everything!....

call samsung .. mail the president... mail samsung latin! .... im done... i buy the first note and cant exchange.... then i decide to buy the new recall.... and now this F###$$% samsung i will keep it
[Note 7 Questions & Answers] cisco150:
i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now
[Note 7 Questions & Answers] NIKKOTUASON:
I knew something was fishy when I emailed Samsung Canada asking if it was possible to get a refund for an international version in Canada, they said yes but I need to send them my IMEI first for "validation" then they'll send me instructions on the refund process.
[Note 7 Questions & Answers] netnerd:
i bought my ATT note7 on swappa, that seller just ignored me when i try to return the phone to him. filed dispute with paypal, they denied my claim and give me BS "buyer remorse" is not covered. then i filed dispute with my credit card, American Express. they denied my claim too! they said they going to send me a letter with explaination. I thinking of cancelling my amercian expresss, they're useless!

Chatted multi-time online with samsung, they keep reading the same script "return it to where you bought it".

since i have no other option left, i decided to call Samsung support, they said they going to send me a box to return the note7 and give me a refund. hopefully i get my box soon.
[Note 7 Questions & Answers] NIKKOTUASON:
Damn what a hassle! I never liked Amex their rates are way too high compared to other credit card companies, had an Amex Gold with a 22% interest rate :eek:. Hopefully you get your money back.
[Note 7 Questions & Answers] CesarTJ:
Update on my case, I opened a paypal case when this whole mess started and they have been reviewing it for over 30 days now so not sure whats going to happen there (they did credit back my account but its not resolved yet and im not sure which way its going to go), so I called Samsung today since I have seen it reported that they are taking back even used phones now, but I dont think everyone has gotten the memo yet, the lady that took my call wasnt sure what to do and she created a ticket so that some other deparment (couldnt understand her no matter how many times i asked her to repeat it) would take up the case to see what could be done and they would call me back within 5 days.
[Note 7 Questions & Answers] cisco150:
Hers is the note 7 hotline number (855) 291-6255) its for the Colorado Office where they are doing returns- refunds-only as of now u can ask if want a other galaxy phone for 2nd owners and they are aware of what to do as they help me out.
[Note 7 Questions & Answers] racinwarrior:
so samsung is supposedly dispatching setricycle to come to my location and get my phone. They are supposed to issue me a check right then and there.
[Note 7 Questions & Answers] netnerd:
called Samsung last friday, 10/14/2016. the guy said they going to send me a fireproof box to return it on Monday the 17th. just got a ups notification today, Wednesday the 19th. going to get the box tomorrow Thursday with overnight delivery.
[Note 7 Questions & Answers] CesarTJ:
What number did you call? i only got a ticket and a promis to call back..
[Note 7 Questions & Answers] netnerd:
i called 844-365-6197. i think this is not the direct numbers, they transferred me to the note7 dept. waited on hold for 1 hour, i almost hanged up. go call them again !
[Note 7 Questions & Answers] CesarTJ:
Yea I called the same number I guess its luck of the draw..
[Note 7 Questions & Answers] netnerd:
this is really bad precedent !

i filed claim with paypal, they denied my claim. then American express denied my claim too cus i gave the seller 5 stars feedback with "item as descried" (when the recall havent started).

next time when i buy something, i just NOT going to leave any positive feedback to protect myself.
[Note 7 Questions & Answers] DuffmasterFresh:
I ended up ordering an S7 Edge Duos from B&H Photo Video. It arrived the other day and I'm now using it. It's been almost two weeks since I was told I would be getting a box to ship back my Note 7. My money is still tied up for the Note 7 but I was told I would be getting a check for it once I return it.

If they import a lot of the features of the Note 7 to the S7 Edge, such as the Grace UX, Blue Light Filter, and 3rd party support for the always on display, then I can be a mostly happy camper. I definitely feel that the Note 7 display is better than the Edge display, but not by much. It seems more color accurate and less saturated. However, I noticed with the S7 edge that when I press the home button to unlock the phone, it turns the display on and I have to keep my thumb on the button until it reads my finger print. The Note 7 would read my finger print as I pressed it, so it would instantly unlock. I definitely miss that.
[Note 7 Questions & Answers] anhtruong51:
My replacement unit just got delivered to Coppell Texas today. Apparently some guy/girl named Ariano received my phone. I'll call tomorrow at noon to see what's now. I'm hoping the check will be here two weeks from now. Otherwise, I'll have to make another million calls to Samsung and email another million times to president@sea.samsung.com
[Note 7 Questions & Answers] galeanoandres:
Ebay is doing a horrible job , everyone is , i honestly gave up already... im sticking with mine **** it.
[Note 7 Questions & Answers] jfriend33:
Off topic but you do realize you can ask for APR reductions on their credit cards? Charge cards, no, but they do offer pay over time promos where you get $100 in points free plus 6-12mos 0% apr on charges >$100. Not to mention sign up bonuses of 50,75, 100,or 150k points.

HOWEVER Amex doesn't offer price protection on their cards like citi does on most of theirs, let alone no hassle returns. It's so weird that Amex is having most of their charge cards act like credit cards when they were originally known for charge cards yet carry credit cards that also have charge card feature that allows you to to purchase items over the limit.

When do you think we will start seeing an influx of refurbished note 7s to purchase for a reasonable price? I am so shocked the phone has been ruled a flop and completely discontinued. Is that right? Permanently?

Oh the good old days where you could order direct from Samsung a note 4 developer edition.... (of course no need for DE w BL unlock.

Anyone have any suggestions for relatives that need a phone set up with older firmware or possibly rooted so I don't have to deal with having it mailed to me?

I just want a 5-6" phone with a 11" tablet dock and full size keyboard ala Asus Padfone with full size batteries in each part and hdmi ethernet etc running whatever OS maybe Windows 10 and Microsoft Android Runtime for apps support.... Why oh why.. Add in a legit docking station too with full port replicator while we're at it. Why ain't this a thing?

---------- Post added at 10:40 PM ---------- Previous post was at 10:28 PM ----------

They can really do that? So what if it's a Verizon marked safe? When and how would they disable it? Do you get the price you paid on ebay refunded or the original msrp?

"However, it seems someone got the wrong end of the stick. Samsung has since refuted these claims, making it clear it won’t take any action against customers who decide they do not want to return their Galaxy Note 7 for a new model."- http://www.technobuffalo.com/2016/0...ble-your-galaxy-note-7-if-you-dont-return-it/
[Note 7 Questions & Answers] racinwarrior:
well that article was over a month ago. a lot has changed since then but i still agree that samsung will not disable anything. they simply will not support it, no updates, non tech support, no warranty, etc
[Note 7 Questions & Answers] anhtruong51:
Update:

Called Samsung (1855#) today and asked for update on my ticket number. Apparently they don't update my case at all hence why it is still pending, according to the person that I talked to. She put me on hold a couple times and kept telling me to wait for them to call back. She still thought I haven't received the fireproof box, shipped it to them, and actually got it delivered at their branch in Coppell, Texas yesterday October 19. So I demanded to talk to a note 7 specialist, keep in mind that I thought I was calling that department because people here said the 1855 is the note 7 team.

She then transferred me to her supervisor. The guy asked for the tracking number that came with the fireproof box. After he checked that the good was really delivered to them, he tried calling the branch in Coppell and was told that the people there are "currently working" on 1my case with eBay. I was surprised when he brought in eBay because all this time I thought it was Samsung who would issue me the refund, not eBay. At the end, there was nothing new on my case even though Samsung now already got my phone.

After the call, I realize that the check won't come in 10-14 days like I was told by their note 7 specialist because they have to work with eBay to issue my money. I guess this process will take at least 1 month for me to get my money back from them. It is ridiculous that they gave me all these false information and could still keep a straight face to tell me to wait for their call. Who knows when they will call me, I asked myself.

What I'm gonna do next is emailing president@sea.samsung.com and demand a reasonable answer. Hopefully it will go well.

Questions:

Has anyone who bought from eBay got into the same situation as I am now?

Who have sent their phones to Samsung already?
[Note 7 Questions & Answers] webelieveInGodButDoHeinUs:
so if we bought this cand lost receipts etc. can we get a refund
[Note 7 Questions & Answers] netnerd:
Those ups employees are incompetent !

I told that woman it's a prepaid fireproof box, got US Department of Transportation permit on outside of box, shipping with ups ground. she still refused to accept the package! going to try another ups store on Monday.
[Note 7 Questions & Answers] Brava27:
This reason I am taking the phone myself to the place myself. It's only 20 minutes drive.

Sent from the Mars Rover
[Note 7 Questions & Answers] nihonjintaylor:
An update on my end. After receiving an iPhone from tropical mobile(instead of my replacement note 7) I contacted my credit card company and eBay - they wouldn't do anything for me. However PayPal was super responsive and helped me get my refund. Yay. However now I'm wondering what about the phone import tax I had to pay twice? It's nearly 100.00 right there alone. Did anyone get that refunded?
[Note 7 Questions & Answers] rayvallejo3k:
Exactly!!! Can you imagine the phone was stolen in Hong Kong and not reported to its company? How you can prove it belongs to you? I always recommend to buy phones in authorized stores or retailers and avoid these kind of circumstances
[Note 7 Questions & Answers] hag911:
an iPhone ?! :confused:
[Note 7 Questions & Answers] nihonjintaylor:
Long story short - don't do business with tropical_mobile on ebay, they'll try to take advantage of you any way they can. (see my past posts if you're really interested in knowing what happened :p)
[Note 7 Questions & Answers] eyesofice:
So in the end, i sne tht eh n7 back and got a s7 edge...
[Note 7 Questions & Answers] MoMo131:
Last week, I called Samsung U.S. regarding the fireproof box (Safety Box) for the 2nd time. The first call was on Oct.12th and they told me that I should receive the box within 2-3 business days, but I have not received it yet. The 2nd call was last week Oct. 21st and after approximately 1 hour and 30 min. of waiting on the phone the lady in the exchange team department promised me again but this time the estimated delivery is between 5-7 business days!!!. I am so upset and disappointed with their customer service and I am not sure if their promises are real anymore!! What do you think guys?!

I bought mine from eBay
[Note 7 Questions & Answers] racinwarrior:
i was told stericycle would be picking mine up and issuing me a check on the spot. That was 10 days ago and I have called 3 more times since then. Each time samsung told me they dont know why stericycle hast contacted me yet and gave me a new ticket number