yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Brava27:
Haha that's hilarious. A week ago they had 3 negative feedbacks recently posted. Today they have been removed.

Sent from the Upside Down
[Note 7 Questions & Answers] drunknmunky812:
7t
[Note 7 Questions & Answers] hag911:
that's not funny

buyers decide to buy from him because they see his perfect feedback

they don't know he getting many negetive and someone in eBay help him to remove them

so more and more buyers got scammed :rolleyes:
[Note 7 Questions & Answers] CesarTJ:
Recall is official in the US, you can use this to check your phone (even if its from other region), mine came back as an affected device:

http://www.samsung.com/us/note7recall/
[Note 7 Questions & Answers] Fishdj:
I am pretty sure all the phones we got through ebay are affected. And no, Samsung US will not replace your Samsung Singapore phone. Also no, Samsung Singapore will not replace your Samsung Singapore phone unless you're physically there.

---------- Post added at 02:23 PM ---------- Previous post was at 02:21 PM ----------

Time to initiate my ebay return b4 my return window closes.
[Note 7 Questions & Answers] alltaken123:
That's not true in my case. I'm in the UK with a 2nd batch device, checker does not work with either the original IMEI or my replacement.
[Note 7 Questions & Answers] Fishdj:
Hum, thats weird...my Singapore one worked.
[Note 7 Questions & Answers] alltaken123:
"Unrecognized IMEI or Serial number.Please contact us at 1-844-365-6197."
[Note 7 Questions & Answers] Fishdj:
Sarnsung phone?
[Note 7 Questions & Answers] alltaken123:
:D Must be a cloned replacement.
[Note 7 Questions & Answers] ZOHAIBAR:
my brother came from usa to saudia a week back and brought me a verizon blue note 7, as this color is not available in saudi arabia, do anybody know my options for refund/replacement/etc. As getting the phone back to usa isnt possible for atleast 2-3 months. Also its not blacklisted or anything. i have the box and all accessories.
[Note 7 Questions & Answers] CesarTJ:
I would try to contact Verizon first and see if you can ship it back to them for an exchange, if that doesnt work you will have to work directly with your country's Samsung office.
[Note 7 Questions & Answers] hkr:
I'm not a lawyer, but according to CPSC all devices sold in the US are recalled.

This should cover 'real US eBay seller' as well, right?
[Note 7 Questions & Answers] MoMo131:
according to CPSC eBay, amazon not in the list :

http://www.cpsc.gov/en/Recalls/2016/Samsung-Recalls-Galaxy-Note7-Smartphones/

http://www.cpsc.gov/en/Recalls/2016/Samsung-Recalls-Galaxy-Note7-Smartphones/#remedy
[Note 7 Questions & Answers] hkr:
The list is not complete ...

Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon

Will be interesting, how eBay handles now disputes with sellers like Tropical Mobile ...
[Note 7 Questions & Answers] seraphyz:
tropical just approved my return case however they sent a bill to sender return label, anyone know how much it is or if theres a way to force them to send me a prepaid return label
[Note 7 Questions & Answers] MoMo131:
I just sent mine today for an exchange. I called FedEX and they told me this is a prepaid so I did not pay for shipping.
[Note 7 Questions & Answers] seraphyz:
Did yours say bill to sender as Well?
[Note 7 Questions & Answers] MoMo131:
yes.
[Note 7 Questions & Answers] seraphyz:
Thats weird, fedex labels don't say bill to sender if they are prepaid
[Note 7 Questions & Answers] CesarTJ:
Be carefull, Fedex will bill you later and i have heard it can be $100 or more.
[Note 7 Questions & Answers] Brava27:
Anyway I can screw this up? Is this safe?

Thanks

Sent from the Mars Rover
[Note 7 Questions & Answers] DuffmasterFresh:
I'm ****ting my pants right now. I just got an email from Tropical_Mobile with not only a return label, but the form that verifies they signed me up for the exchange program. I'm speechless. I thought I would have to fight tooth and nail for this (and maybe I still do, fingers crossed). They said I should return the phone on 23 Sept 2016 in order to be without a phone for the least amount of time. My shipping label itself does say "BILL SENDER".

Here is some other information I pulled from an info sheet in the PDF of the return label. So am I paying for this or what? Doesn't seem like it...

Ship Date: 09/16/2016 (though they told me to ship it on the 23rd... so do I ship it the 16th or 23??)

Estimated shipping charges: 26.09

Service Type: International Economy

Declared Value: 0.00 USD

Bill transportation to: MyAccount-XXX

Bill duties/taxes/fees to: Recipient

Your reference: NOTE 7_EXCHANGE

*Note: FedEx International Economy is a day-definite, customs-cleared, door-to-door economy service for shipments up to 68kg per package (shipment weight almost unlimited). Transit time is typically 5 working days, backed up by the FedEx money-back guarantee.

He then sent me the email Samsung sent him when he signed up my IMEI number with them. I checked the Samsung Singapore booking system and it turns out my IMEI is registered and the exchange will be taking place on October 1st. So hopefully, I will have my phone back by October 4th or 5th. I was worried because originally he said it was registered and I contacted Samsung and they said it was not registered.

I guess we should consider that Tropical_Mobile might be a smaller operation and so having to recall all of these phones while still doing their normal operations could be taxing them heavily in terms of time.
[Note 7 Questions & Answers] seraphyz:
mine is pretty much the same as yours except i don't see where you are seeing the estimated shipping charges, the label sais bill sender so it shouldn't be prepaid, can you tell me the link where you checked the singapore booking system?

---------- Post added at 01:58 AM ---------- Previous post was at 01:55 AM ----------

honestly if they don't collect it when you drop off the package i don't see how they can get you to pay it later with nothing except a bill
[Note 7 Questions & Answers] DuffmasterFresh:
I was sent two PDF documents, one was the Samsung Exchange letter. I only got it because I asked them to send it to me. The other PDF was the shipping label, which had multiple pages in the PDF. The last page contained a lot of additional information.
[Note 7 Questions & Answers] seraphyz:
did tropical make you close your return case on ebay in order to do the exchange? i asked them to do exchange instead of return and they are asking me to close the case to proceed
[Note 7 Questions & Answers] hkr:
I had an offer from FedEx for USD 230 - One package from Switzerland to the US ...

Then I chose Swiss Post, this was around USD 35 ...
[Note 7 Questions & Answers] Brava27:
UPS and FedEx want $100 to ship to Singapore from Canada. Screw that. I'm keeping this phone.

Sent from the Mars Rover
[Note 7 Questions & Answers] DuffmasterFresh:
Yes, they asked me to close the case. I foolishly closed the case, BUT DO NOT CLOSE THE CASE. The moment you close the case you have no eBay protection and you have to trust their word on everything. For a while, I didn't think I would get a return label at all, or even a phone for that matter.
[Note 7 Questions & Answers] seraphyz:
hmmm thats true, well tropical sent me a message saying they can only do refund if the case stays open, i guess i can always get a full refund and then repurchase
[Note 7 Questions & Answers] racinwarrior:
FYI on "bill sender" from tropical_mobile

"Hello

The Bill Sender is to bill the account to us.

It is not to you

Thank You

Emily"
[Note 7 Questions & Answers] MoMo131:
this is what he told me when I asked him two days ago. :good:
[Note 7 Questions & Answers] DuffmasterFresh:
That seems like a good point. I never thought of that. I don't know eBay that well, but I guess eBay would force the return and refund automatically. Being that this is such a unique situation, I guess we may not have a choice but to close our cases. The thing is, once you close the case you can't repurchase for a long time, not until all of the listings are allowed back up, and who knows when that will be. I don't know if there is an exchange request option.
[Note 7 Questions & Answers] CesarTJ:
I dont believe that is accurate, ebay allows for exchanges and returns in their process even partial refunds (i have gone thru this as a seller), but im guessing that these lower their rating and this increases their fee's
[Note 7 Questions & Answers] seraphyz:
well you could always do a chargeback from your credit card as well, just have to make sure the return was actually made
[Note 7 Questions & Answers] Ozzief16a:
I have some encouraging news for those who bought their N7 from Tropic Mobile. I received a return label for my N7 from ebay last Monday

evening. I dropped the phone off at the Post Office using the return label Tuesday morning. Thursday morning I received an email from ebay

saying that I had received a full refund from the seller. By the way the address that I sent the phone to was in Dayton Ohio!

My take away from this: Conduct ALL COMMUNICATIONS with the individual in dispute through ebay. Going through ebay leaves a paper

trail that allows ebay to see exactly what was said by each person and what, if anything, was agreed upon. Communicating through ebay establishes

a timeline of events that can't be denied or disavowed by the other party. The seller contacted me by phone wanting to "negotiate" a settlement

of my dispute. I politely but firmly told him that I would only discuss the matter with him through eBay's messaging system. Remember, anything

that you discuss with an individual exo-ebay is considered by ebay to be hear-say (your word against his). As Denzel Washington say's in Trainning

Day: "It's not what you know... It's what you can prove". Good luck.
[Note 7 Questions & Answers] rfb813:
Most phones sold by telecoms in the US are locked. International phones are not. I bought my S7 via ebay and have not problem. The S7 was the first Samsung phone I bought without a replaceable battery. I still like the replaceable battery. If they had that option they could just sent out new batteries.
[Note 7 Questions & Answers] CesarTJ:
I dont think they allow N7 on planes anymore so not sure how they are going to get to Singapore for the returns.
[Note 7 Questions & Answers] alltaken123:
[MENTION=7714021]CesarTJ[/MENTION]

I believe that if the device is turned off and not being charged then it is allowed on the flight.
[Note 7 Questions & Answers] Ozzief16a:
As a retired airline pilot I can tell you for certain that the freight carrying airlines (FedEx, UPS, etc.) do still carry N7s as cargo). They routinely carry HAZMAT

(Hazardous Materials), they are specially trained (ground personnel and flight crews) to handle these kinds of items.
[Note 7 Questions & Answers] eyesofice:
Ok so right now as it stands with my return, I'm waiting on more info. I sent the device back to the seller and now I can't message him on ebay so I opened a dispute
[Note 7 Questions & Answers] andyahs:
Why can't you message them?

Got my shipping label and exchange notice appointment from tropical_mobile so hoping for the best.
[Note 7 Questions & Answers] eyesofice:
Not sure when I try to message the seller it states that it is unable to complete the process. When I got back to my purchase history in my account the purchase is no longer there, the only way I was able to find it was by opening a dispute with eBay.

So Ive shipped the device back to the seller and advised ebay of this, with the tracking number and explaining that the seller and I were in contact and agreed on a replacement but no I don't have any contact with him.

I know with the eBay return policy that I had 30 days to open the dispute, so at the very least they will have to refund my the $820 I spent on the device.
[Note 7 Questions & Answers] andyahs:
I had that issue with tropical_mobile because the Note 7 is no longer listed for sale on ebay (as if the transaction never happened) so I messaged them via their store front.
[Note 7 Questions & Answers] eyesofice:
Ya i'm hoping that I can just get a replacement device and if not get the credit back.
[Note 7 Questions & Answers] soul master:
Hi, I contacted Samsung Egypt and they told me that I can exchange my note 7 but I will receive the new one roughly by the third week of October what did they tell you?
[Note 7 Questions & Answers] Brava27:
I simply chose another device they were selling and contacted seller that way lol. They were quick to respond

Sent from the Mars Rover

---------- Post added at 08:02 PM ---------- Previous post was at 07:59 PM ----------

This is good news. They wanted me to pay return shipping for refund. I then decided on exchange, hopefully I get return label for free. It's $90 to ship back to Singapore!

Sent from the Mars Rover
[Note 7 Questions & Answers] eyesofice:
ya I don't want a different device so Ill wait for the replacement or refund
[Note 7 Questions & Answers] Brava27:
No, I mean I chose another device to enable the messaging part, not another device to purchase....

Sent from the Mars Rover
[Note 7 Questions & Answers] eyesofice:
ha-ha I totally took that wrong Sorry. Well it is the weekend so hopefully either the seller is going to message me or see that I have a dispute open.
[Note 7 Questions & Answers] Pointro:
I'm getting a refund from Tropical Mobile. The phone is on its way back. Then I will have to buy a totally new phone with the refunded money. Shipping it back with Fedex was a pain in the ass though. Shipped it back on Friday.
[Note 7 Questions & Answers] Brava27:
How much did FedEx charge you?

Sent from the Mars Rover
[Note 7 Questions & Answers] Pointro:
Nothing. Tropical Mobile sent me a prepaid postage stamp and I chose not to package it in a box, which would've cost me $8.
[Note 7 Questions & Answers] zanderswigan:
Really wouldn't recommend that bud. Tell Samsung that they need to foot the bill for your shipping or you will be forced to continue using a dangerous device. Tell them it gets really hot. Tell them if it burns your house down you'll be calling the media straight after the fire brigade. I'm sure they won't take the risk for a few quid.
[Note 7 Questions & Answers] hkr:
hmmm, could become a problem, to send the Note 7 back to the seller.

FedEx and UPS refuse to deliver Note 7 to Samsung.

I guess, thei'll do it also when returning it to the eBay seller ...

http://www.sammobile.com/2016/09/19...laxy-note-7-units-purchased-from-samsung-com/
[Note 7 Questions & Answers] eyesofice:
when I sent mine back to the seller I just sent it regular USPS and then he said that he was going to ship it back over seas for a replacement.
[Note 7 Questions & Answers] seraphyz:
just tried dropping mine off at fedex however they told me a commercial invoice is required with the tracking label which tropical did not provide, did you get one?
[Note 7 Questions & Answers] FrenchJo67:
Are you sure it's not because they removed the listing. I had the same issue (could not reply to current thread) then i just looked for the send and started a new discussion (within ebay).
[Note 7 Questions & Answers] BarryH_GEG:
Link? And I don't mean someone from Reddit quoting a minimum wage Samsung CSR call center agent. Do you know how many smartphones in general go through UPS and FedEx daily? How in unmarked boxes are they going to know what brand and make of phone is inside? Open 50K (WAG) boxes a day looking for Note7's? How do you think replacement Note7's are getting to carriers and distributors? Carrier pigeon?
[Note 7 Questions & Answers] eyesofice:
Yes they removed the listing. When I looked up the seller manually and put in the item number it said that they could not find it so I clicked on " my question is not about and item" and when it took me to a different page that said send to seller xxx xxx, I typed the message and it didn't send due to " error processing request, cannot deliver at this time"

So I checked the tracking number and the device will be delivered to the seller today so hopefully then he may reach out to me about the return. Just to because I did open a return request with eBay just in case.
[Note 7 Questions & Answers] Fishdj:
Hey, dont talk smack about carrier pigeons! They risk their lives everyday delivering parcels everyday. CPLM!

---------- Post added at 09:10 AM ---------- Previous post was at 09:07 AM ----------

My seller sent me a priority mail label and I just dropped off no questions asked. Its being delivered today. Hope I get my refund soon.
[Note 7 Questions & Answers] gekkehenkie11:
So, has anyone already sent back his phone to msrp ? He already has mine but he's becoming a lot less communicative now. I've asked him several times if he just could do a refund, no response so far. Anybody else ?
[Note 7 Questions & Answers] hkr:
It's no problem to transport devices with batteries, however, only the Note 7 has been recalled officially because of overheating. DHL in Germany is not transporting the Note 7 back to Samsung, all returns are stuck in the pack stations.

And the replacement devices are no problem to transport, they are safe ... therefore, from Samsung (or Reseller) to customer no problem, from customer to Samsung (Reseller) ... well, let's wait and see ...

Mine went back from Switzerland to Texas through USPS without an issue ... Currently it's at the destination location and will be delivered today.
[Note 7 Questions & Answers] Pointro:
I'm really missing my phone. My previous phone before this and the one I'm using until I buy a new Note7 and its arrival is a Nexus 4 with a damaged digitizer.

A staff member gave me two forms and I filled them out there. They looked over it again before I sent it back.
[Note 7 Questions & Answers] THATTON:
I just got my refund from Tropical Mobile finally. Hopefully the rest of you are getting taken care of as well. I was not willing to go through with the exchange and this whole entire thing has been a learning experience!!! I don't know if it is worth all of the hassle of buying an Exynos version if you live in the US. I might be done with Samsung for a while. I really thought I still had a one year warranty as Tropical Mobile states on the sales page. Lesson learned. I can't deal with the lag and horrible battery life of the SD820 version and I am not willing to spend $900 for a phone with no warranty... iPhone 7 Plus it is. I hate to say it but it is a damn nice phone!
[Note 7 Questions & Answers] andyahs:
Good news for you. I'm shipping mine back to them this week but for an exchange. Love this phone.
[Note 7 Questions & Answers] Brava27:
Are you f*cking kidding me? You complain because you didn't want an SD variant, but then complain because you didn't get warranty because you didn't care to read the description on the ebay sellers page, then blame the seller and then of all things go to the ****ty iPhone? Bye bye don't come back to XDA[emoji482] [emoji482] [emoji23]

Sent from the Mars Rover
[Note 7 Questions & Answers] CesarTJ:
Brava27 the sellers page clearly states 1 year warranty from Samsung which turned out to be false, so in this case the seller is responsible for missleading buyers. I wouldnt go so far as switching plataforms since there a plenty of options on the Android side (which you cant say on the IOS side).
[Note 7 Questions & Answers] Ambrosios:
I am sorry......which part of "Samsung" warranty dont you understand? It's clearly state you get 1 year of samsung warranty.....which means you deal with samsung directly and not with the seller..... the seller did not mislead people.....it is you who misinterpreted it....samsung does honour the warranty....

So instead of blaming the seller.....next time read and understand what the terms and conditions is before making a purchase online.....
[Note 7 Questions & Answers] CesarTJ:
You clearly dont understand the situation here, Samsung has been contacted and they have stated the warranty claim is false as they wont honor any warranty from 3rd party sellers like Tropical Mobile, this is a clear mislead on his part as im sure he was aware of this and is only trying to sell more phones with that false claim on his item description.
[Note 7 Questions & Answers] pro_b:
I sent mine back to msrp and I received a full refund. However, I did send mine back a week and a half ago. I didn't want to run into any problems.
[Note 7 Questions & Answers] seraphyz:
how long after was the delivery made did tropical issue you a refund?
[Note 7 Questions & Answers] Ambrosios:
I had no issue getting warranty from phones that i purchased from eBay sellers....as I did have to claim warranty for my s7 edge that i purchased from tropical mobile 4 months ago...mind you i had to ship the phone to Singapore as the phone was originally sold there.....samsung canada wont want anything to do with it...
[Note 7 Questions & Answers] eyesofice:
I did it got delivered yesterday and have not heard anything from him, but did open a refund request with eBay before my 30 day window
[Note 7 Questions & Answers] eyesofice:
Ok so here is a update from seller xxxxx msrp. They have received my returned device and asked if I still want the replacement and of course I said yes because I miss my note 7, so expectation is that it can take up to 30 days for the replacement.

So patience is the key here..
[Note 7 Questions & Answers] hkr:
Mine is since yesterday morning in Houston TX but has not been delivered to msrp yet. No clue why ...

September 19, 2016 , 8:08 am

Arrived at Unit

HOUSTON, TX 77057

Hope, the tracking will be updated tonight ...
[Note 7 Questions & Answers] FrenchJo67:
i got my refund from msrp

I got the call as well this afternoon, the day after they got my device. I picked the refund and the money was in my paypal account within minutes! Was impressed with never msrp.:good:
[Note 7 Questions & Answers] gekkehenkie11:
I've just got refunded from msrp too ! I'll buy again from him in the future.
[Note 7 Questions & Answers] THATTON:
Umm, what? The SELLERS PAGE DOES STATE THAT THERE'S A WARRANTY. Are you mad that I got an iPhone. Lol

I find it absolutely hilarious that you're butthurt that I bought an iPhone.

---------- Post added at 07:21 PM ---------- Previous post was at 07:20 PM ----------

I use iOS and Android daily and the iPhone is actually an amazing device. I'll hold off until the Pixel line is announced before I do anything else.

---------- Post added at 07:22 PM ---------- Previous post was at 07:21 PM ----------

It took a few days.
[Note 7 Questions & Answers] CesarTJ:
The 2 options apple offeres doesnt really fit me well and I dont like the OS in general i think its a bit outdated, ill be holding off buying a note until I see what this Pixel line will look like.
[Note 7 Questions & Answers] THATTON:
I will likely be getting a pixel as well. I tend to buy most of the flagships that Apple, Samsung, HTC & Google release. I'm excited to see what the Pixel brings to the table.
[Note 7 Questions & Answers] force70:
I buy a new nexus every year (pixel name is just wrong) but they ruined it this year.

Smaller screen again and no stereo speakers? No thanks.

And still only 128gb storage....not impressed.

I would take another 6P over the pixel XL i think.

Guess i shouldn't complain, thats $900+ ill have for something else lol.
[Note 7 Questions & Answers] racinwarrior:
so i tried to send my phone back to tropical mobile in Singapore via FedEx and they refused to accept the package. Fedex had an internal memo from this morning saying they cannot ship note 7s. Kind of F'ed in the A as of now for a replacement.
[Note 7 Questions & Answers] eyesofice:
WTF well then they should ship you out a replacement and take the old one to a drop of facility of some sorts to dispose of it...

---------- Post added at 04:32 PM ---------- Previous post was at 04:31 PM ----------

my update from msrp is all good I actually got the option to choose a different color so I opted for the blue and that if that was not available I would go for the gold I originally had.
[Note 7 Questions & Answers] andyahs:
Did you contact tropical_mobile?
[Note 7 Questions & Answers] racinwarrior:
yeah, havent heard back yet but with the time difference i didnt expect to yet.