yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] jak341:
That is huge. HUGE. Looks like no one will be getting Notes for a long time if the CPSC is stopping handing them out.
[Note 7 Questions & Answers] guthrien:
Well we're probably screwed now for any sort of fast turnaround. All the same I turned mine in, I have no need to keep a phone that kept me slightly paranoid. Verizon let us grab any phone in the store (it's no favor, they're just replacing it on your account and allowing you to return it whenever Notes come in). I wanted to try something new so I got a HTC 10. Lord have mercy, give me a bomb.
[Note 7 Questions & Answers] GibMcFragger:
The HTC 10 is not that bad, is it?
[Note 7 Questions & Answers] WantADroid:
I upgraded to the note 7 and boxes my Note 3 up and shipped it to my Son. I could have just returned the note 7 and went back to using my old phone. I don't want to deal with swapping phones so I may wait until next week to see what happens with the US government getting involved. May not see a replacement for a long time. Annoying.
[Note 7 Questions & Answers] hoursenghong:
For me here I have to wait till October to get the replacement.

No send back note 7 and give s7edge as a loan.

No refund for current user (only those in pre order list could)

Gonna have to test my luck during this month.

Can anyone confirm me if this explosion problem has happened on FD model? Afaik I always see on carrier locked device.
[Note 7 Questions & Answers] holywhitebread:
The phones aren't exploding. If anything, it will heat up and melt. These phones aren't bombs.
[Note 7 Questions & Answers] tossero:
Media bombs maybe ;)
[Note 7 Questions & Answers] holywhitebread:
Does anyone else think that it's weird that there are no real picture or video evidence of any of the phones "exploding"? Nowadays everything is recorded, posted on snapchat or some kind of documentation. NOTHING has surfaced about any of these incidents happening.
[Note 7 Questions & Answers] Fishdj:
I have notice this as well. All these "cases" felt somewhat made up to tarnish the brand rather than an actual problem. Yes there has been 35 cases as of the 2nd and few more unconfirmed ones here in the states afterwards, but I would expect a lot more if it was a real issue when thousands of stores literally leave these phones on a charger 24/7 for almost a month now... This also coincides with the release of the iPhone...conspiracy? [emoji53]
[Note 7 Questions & Answers] Fabliv:
A conspiracy theory ? :p :D :angel:
[Note 7 Questions & Answers] stevierayvaughan:
Well the nature of the event is such that one would need to be filming the phone itself (necessitating a 2nd device, which means one is fixed on the Note 7) for a prolonged time on the chance one captures the explosion. The likelihood of this being captured probably reduces to the sample of tech outfits who might have the phone charged and a 2nd device placed stationary to film it all day. Nothing odd, it's just a matter of the setup and miniscule amount of people who would have that going on.
[Note 7 Questions & Answers] The Phone Company:
IRIS scanner
[Note 7 Questions & Answers] Fishdj:
Hum..sell millions of phones with iris scanning and fingerprint capabilities...issue a recall...hum...US government getting involved....hum...
[Note 7 Questions & Answers] The Phone Company:
Seriously. Like my Heart Rate Sensor/Oxygen Saturaion reader informs me how many steps I've taken DAILY… and I never even set SHealth up.
[Note 7 Questions & Answers] ooMoo:
My worry in all of this i's that Samsung wont make so much of a profit on this phone and so will end support early meaning i have am expensive phone that stops receiving updates.
[Note 7 Questions & Answers] doc_loco:
Also from what I'm hearing only 24 actually caught fire. Still better to be safe than sorry. The other incidents were battery related issues that is part of the same issue. Such as overheating, the error message stating battery failure or poor performance and fast draining.
[Note 7 Questions & Answers] hoursenghong:
Man. All those 18+ link I've saved. Gotta delete everything asap.
[Note 7 Questions & Answers] netnerd:
isnt all ATT, Verizon, Tmobile, Sprint stores leave the phones plug in 24/7 so the customers can play with the phone inside the store, why isnt any of those phones catch fire or explode?
[Note 7 Questions & Answers] ooMoo:
Just had another call from samsung someone saying the replacement will be done by my provider.... 3rd call now... ha ha i had to tell them 3 times i purchased directly from samsung then the person said well i will get a call nearer the time. Samsung are getting confused i think.
[Note 7 Questions & Answers] moralesd66:
Wonder if Verizon will honor a swap past the 30th. Doesn't seem like like they'll have stock before then.
[Note 7 Questions & Answers] exxeHR:
Just got a mail from my reseller here in Croatia.

There are three options to choose from starting from November 26th (with no return window):

Option A: Get new replacement device, keep VR headset, change color option, 128SD card gift (I chose this one)

Option B: Get new S7 or S7 Edge, get the price difference refunded, keep VR, accessories refund

Option C: total refund for N7, VR and accessories.

All shipping cost will be refunded (by Samsung or my reseller, IDK).

Since my N7 does not have any problems (yet) and my freshly replaced LG G2 is still really good phone (if I ignore low storage and battery showing it's age) - this turned out to be a really good deal (given the fact I have no battery or bootloop issues).

Thanks Samsung :)
[Note 7 Questions & Answers] jongilluley:
Well things in the UK seem to be moving forward, mainly with Samsung Direct and O2.

I'm with O2 myself in the UK and received a text from them yesterday saying I'd get a call once they have a replacement handset for me.

Today I've received a call from O2 (my network provider in the UK) and I'll be receiving my Coral Blue replacement on Monday 12th September.

And it's a deliver and swap at my home address so I won't be without a phone...

I'm off now to do a full back up haha.
[Note 7 Questions & Answers] bagged00:
Everywhere I've been has pulled the note7 off the flooor. No reason to advertise it of they cant sell it anytime soon
[Note 7 Questions & Answers] awright214:
I received an email from samsung telling me to return to my provider (T Mobile) I filled out the info at the mobile site and am awaiting their info on my black onyx replacement. Not too concerned, as mine is a China one, but I will turn it in once they contact me
[Note 7 Questions & Answers] Belimawr:
yeah they just phoned me, I'm disappointed that I couldn't do the swap elsewhere or even at an O2 store, they said it was from monday but having to wait till saturday since I'm at work all week and I'm not going without my phone as I use it for a lot of stuff and actually need it for at work.

so yeah it is moving forward but the doorstep swap over is a poor way of doing it.

on a side not the backup, does it backup things like your google authenticator or will I have to move those to my tablet for the swap since I won't have my phone and the new phone at the same time?
[Note 7 Questions & Answers] hoursenghong:
That's amazing, bro. Samsung in my country just announced. But a complete disappointment.

We have to send in the device from 12-24th, or else, after that we will have to keep the old defective device.

Then nothing. We wait. Wait again. Wait again. Till new unit arrived in early October.

No other choice, mate.
[Note 7 Questions & Answers] Abu-khulzat:
http://www.samsung.com/ae/galaxynot...ote7_note7_exchange_crm_sgedb_eml_dm_08092016

They stopped giving refunds as an option in UAE. Just went to Samsung brand store, and they told me that they received instruction from Samsung recently to stop refunds or giving another device with cash difference. Only option left is a replacement with loan unit until stock arrives. However the loan unit is not available yet too in Sharjah.

Will have to fight for a refund after holidays
[Note 7 Questions & Answers] hoursenghong:
We don't even have loan device.

Nokia 3310, here we come.

Sadface.psd
[Note 7 Questions & Answers] coton:
Samsung responds to FAA and says we will have Note 7 replacements soon.

http://www.androidheadlines.com/2016/09/samsung-responds-faa-will-expedite-shipments.html
[Note 7 Questions & Answers] tsiglas:
Do you have any informations when new device's for the replacement program will arrive? Not for pre-orders just for replacement... In live chat they told me for dual sim FD in 3 weeks....
[Note 7 Questions & Answers] Abu-khulzat:
I heard them saying in the store that Burjuman and Deira City centered store started giving replacement as of today
[Note 7 Questions & Answers] BarryH_GEG:
Samsung's really screwed. In the U.S., now that the Consumer Product Safety Commission is involved, they'll have to do a formal recall. That includes tracking the distribution of original devices and keeping copious records of how many were distributed, how many are/were returned, and how many remain in the wild. The CPSC also will require methods of identifying recalled vs. replacement units and I don't think an "S" on the box as Samsung's doing in Australia will suffice.

I love the phone and I'm not going anywhere. Since flagships have a 9-10 month lifespan, and the initial months following their launch is where the highest number are sold, Samsung will be lucky if they lose only 1/3 of their projected Note7 sales. That's on top of the $1B of cost the recall will create which will probably go up now that CPSC is involved. It's a shame such a great phone got such a big black eye over something so trivial as a battery. I bet they wish they kept replaceable vs. sealed batteries now. ;)
[Note 7 Questions & Answers] les_garten:
Lets see all the previous films you made of your rechargings...
[Note 7 Questions & Answers] BarryH_GEG:
But you know that every YouTube ad-click whore in the world has been trying to capture a Note7 burning out live. It's still probably an incredibly low number of devices affected but the problem is Samsung doesn't know which ones are. As for burning Jeeps and houses, it's like UFO sightings. They only happens in trailer parks and low income/education parts of the world. No offense intended to anyone that lives in a trailer or those areas.
[Note 7 Questions & Answers] holywhitebread:
Exactly.
[Note 7 Questions & Answers] les_garten:
You guys must be some sort of Conspiracy theorists...

Or Apple Fanboiz!
[Note 7 Questions & Answers] holywhitebread:
Yep. That's it.
[Note 7 Questions & Answers] StaticMoot:
As someone who lives in the same town as the guy who's Jeep burned, I can confirm the low education part of that :D. I'm still calling foul on that guy's burning Jeep. That one is highly suspicious to me.
[Note 7 Questions & Answers] trini1201:
I take offense. Went to college and believe in UFOs. Although haven't seen 1 yet.
[Note 7 Questions & Answers] soul master:
OK i bought 2 note 7 from Dubai and just got them last week and i am now in Egypt, just called Samsung customer care here in egypt the said they will recall the 2 note7 and give me 2 note 4 to use in the meantime until they recieve the new note 7 shipment first week of october :S, but at least i don't hav eto return the devices to Dubai and wait for them to be shipped back.
[Note 7 Questions & Answers] doubleohseven:
Hey, so what is this ****?! I just called Samsung support and the rep told me that they are no longer offering exchanges, or trades to the S7 or S7E, they are only offering full refunds now if you bought it from Samsung.com in the US... is this true?! Has anyone else heard anything?

I told her I will call back in a week to see if they change their minds again. She said don't wait too long because I "only have 30 days to take advantage of the refund." I laughed and hung up...
[Note 7 Questions & Answers] juliend:
I think that's accurate, since the CPSA is involved now, any new notes will have to be approved by that agency before they can be sold in the US. I'm trying to decide if I want to return it for a refund and use one of my old phones until a re-release, or just swap it for an S7 or HTC 10. If you go through your carrier you should be able to exchange for any other device.
[Note 7 Questions & Answers] doubleohseven:
I can't go through my carrier since I bought it from Samsung.com (mistake). Apparently Samsung isn't offering exchanges to the S7 or S7E anymore either.

I completely forgot to ask about the Gear Fit2 that I got. Will I have to send that back now too?
[Note 7 Questions & Answers] itsjustbilly:
Ok so i just thought id add my 2 pennies worth, i live in the uk, and i imported the note 7, it arrived the day after the recall, i phoned and they said although it wasnt covered under eu warranty as its an non eu variant i wouldnt usually be able to recieve support for the device but as samsung issued a recall id recieve a replacement, they said even if i call them back in a year they would still replace the device, i told them i would waid for the supply issues to subside and call back, 4 days later i decided to initiate the recall as i didnt want to wait afterall, i was then told i couldnt do it directly with them id have to go to a samsung service center which was an hours drive away, they said they are not allowed to touch non eu variants, i said i was referred to them directly from samsung customer support but they insisted i go back and try again. Another call with samsung and i explain what had happened, they then tell me to take it back to the person i bought it from, i explain its been imported from hong kong, long pause, thinking, the man then says to his supervisor that i bought my phone in an airport so i cannot return it, im put on hold for eight minutes as its an unususal situation for them, the support rep says they will forward my details to the exchangers who will contact me in seven days, but im informed that there is a possibilitt that because im initiating the exchange in the eu i will be given an eu device, not the dual sim version i currently have. Im currently waiting for the call. I was told that i should wait up to 3 weeks from point of returning the phone before i recieve my new one.
[Note 7 Questions & Answers] fortesquieu:
How many residents actually back in their cars that way in the city?
[Note 7 Questions & Answers] themissionimpossible:
My speculation is that probably Samsung has realized that giving hundreds of thousands of new S7/S7E only for a temporary Note 7 replacement will cause her another big loss of money... what Samsung could do with so many used smartphones when they will be returned when the new Note 7 version would be available for the replacement? They can no longer be sold as new....

So IMHO this temporary replacement option is being restricted as much s possible...
[Note 7 Questions & Answers] StaticMoot:
Actually, quite a few. It's St. Petersburg, which is basically like a huge suburb regardless of where you are. So the streets aren't busy enough to keep people from backing in to their driveways. That said, it's Florida, so half the population is poised to sue anyone they can for a quick buck and insurance fraud is a massive issue down here. To me, that looks like someone using a convenient "exploding" phone to set his car on fire and get Sammy to pay for a new one. I'd really like to see the fire report on that one to ensure that the phone was really the cause of what looked like a massive gasoline fueled inferno to me.
[Note 7 Questions & Answers] les_garten:
All us preppers do it that way.

Never know when you're gonna haf to bug out!

Idea vee-hickle for us preppers is an old POS Jeep

Need to be the gray man...

---------- Post added at 03:18 PM ---------- Previous post was at 03:13 PM ----------

What a bunch here...

Y'all just hackin' on some poor workin' stiff who has to drive a car with a small fuel leak.

Like we haven't all been there at one time.

:D
[Note 7 Questions & Answers] Belimawr:
cars burn that hot that they melt glass and can melt some softer metals, so the phone is likely vaporised either way and a car burns that hot finding the point of ignition will be near impossible. also the nature of it being a car and the fuel tank and such they likely can't even say if it was arson if fuel was used as the car will have burnt what ever was in the tank. so really a car fire is the perfect way to make the claim of a faulty phone as either way there will be very little of the phone left and the battery would explode in the fire anyway.
[Note 7 Questions & Answers] eriscat:
Well, they haven't changed their website to represent that they aren't offering exchanges - it is still showing that you can exchange it for an S7 or an S7E. I never read this as being a temporary exchange but if you wanted to go from the 'fiery' Note 7 to one of the other choices, they would refund the difference and pay for all of the accessories.....maybe they can pay for my zaag protector that wouldn't even go on my Note - and then the variety of other screen protectors I ordered to figure out which one will work best... (hmmmm)

Frankly, the J series is sad enough looking that I would rather pay out of pocket for the Note 4 or 5 than going with that....not a Note and very much lower level internals. (makes me twitch.) And I am still not in favor of being without my phone and internet for however long it takes them to handle this exchange. For now, I am being cautious and a little obsessive apparently time to get some actual work done.
[Note 7 Questions & Answers] stevessvt:
So if you decide to not return your Note, Samsung may take matters in to their own hands and deactivate your device for you.

http://phandroid.com/2016/09/10/samsung-galaxy-note-7-deactivated/
[Note 7 Questions & Answers] Belimawr:
if they are going to do that they really need to talk to the carriers, O2 UK phoned to notify me of the exchange and ask if I wanted to make the exchange, at no point during the phone call today did they say I had to change the device it was all a personal choice if I wanted to change to the "new" Note 7 or continue to just use the old one I had.

so as a few people have said there are a lot of mixed messages with this "recall" as some firms are still offering the option to retain the phone.

my answer to O2 was it's basically the same phone and I know it can't have the defect so for me it's better to take the replacement as then if it does fail down the road they can't say "well you chose to keep it"

so if they are going to deactivate them, they should be telling the carriers to replace and not give the offer to keep the existing device.
[Note 7 Questions & Answers] netnerd:
i bought my att note7 on swappa.com, filed claim with paypal. the case is still open: status: Being Reviewed By PayPal.

if paypal denied my claim. maybe i going to file claim with my credit card, i paid with credit card.
[Note 7 Questions & Answers] stevessvt:
All you can reasonably say at this point: What a cluster F*** this is turning in to.
[Note 7 Questions & Answers] les_garten:
Did you contact the seller?
[Note 7 Questions & Answers] Ambrosios:
you should always get the information from the samsung website/carrier website.....no where on their website state that they will.....so until they actually announce it......its all smoke and dagger........
[Note 7 Questions & Answers] Belimawr:
I entirely agree with you, that was the point of what I said, if Samsung was planning this they wouldn't have people doing the swap making the swap an option instead of mandatory.

I'm just waiting to see what difference there is if any, but have to wait till saturday morning since they couldn't make the swap at my work.
[Note 7 Questions & Answers] MKchrias:
It may not say they will deatcivate them, but samsung uk site sates quite clearly

'Until a replacement device is provided, Samsung asks all customers with a Galaxy Note7 smartphone to power down your device and return it to its place of purchase at your earliest opportunity'
[Note 7 Questions & Answers] Ambrosios:
just like an airbag recall....people will still need to drive the car to the dealership even though they may risk injuries if there is an accident .........unless you get it towed to the dealership at your own expense......its all relative.....they are just trying to cover their backs......
[Note 7 Questions & Answers] BarryH_GEG:
That's according to LimboJr from France as s/he posted on Reddit. Far from official. And I can't see how it's physically possible to get 2.5M new phones in people's hands in two weeks. So I'd take that snippet with a grain of salt.

---------- Post added at 02:15 PM ---------- Previous post was at 02:07 PM ----------

Exactly. So much of this is posturing and positioning. Having told everyone to power off their device and never use it again on the surface makes the user responsible it they choose not to. Then there's the obvious loophole of "I didn't see the warning," "I didn't get Samsung's e-mail," "my carrier never notified me," "I bought it off the back of a truck in Brooklyn," and so on. I'm sure there will be pain and suffering, emotional distress, and economic hardship class-action suits that'll be winding their way through the courts for years over this.

I just want it to be over so we can talk about the phone's features again instead of the entire forum being dedicated to its one glaring flaw.
[Note 7 Questions & Answers] Complex757:
You would think that after it started melting, smoking or smoldering someone would pick up their phone or a camera to record it.

I think a lot of the new instances might be people who want to be part of a class action suit.
[Note 7 Questions & Answers] hkbladelawhk:
I didn't think the V20 was out yet?
[Note 7 Questions & Answers] PsiPhiDan:
Oh, it's not. I meant I'm loving everything I'm seeing about it. I can't wait to play with it in person!
[Note 7 Questions & Answers] jmitr:
That misses the point of how Samsung themsleves are handling things.

1. I purchased my device in Canada directly from Samsung. I pre ordered and picked it up at a Samsung Experience store.

2. We all know how Samsung unlocked devices work. Put in a carrier sim card and it locks to that network. If you buy direct from Samsung they then provide an unlock code.

2. I tried taking my phone back. I was told to keep it. I have registered online and have a confirmation email that my new Note 7 is shipping with instructions to send my old one back after receiving my new one. I have fought for a loner device, no luck and the store I purchased it from (Samsung, Richmond BC) will not accept the old one.

3. My carrier Telus has sent me 2 texts saying power down the phone and bring it in. They are giving S7 edges as loners until your new Note 7 ships. Because I bought directly from Samsung they will not accept it.

So, I am tired of preachy blogs saying "return your dam phone" and XDA'ers saying if anything happens it is now your fault.

I have tried returning my Note 7. I cannot. I called Samsung and was transferred twice to different "supervisors" while I warned them "I am a Pilot with Air Canada, by not accepting my phone early and providing me with something different are you willing to risk something happening to me.....at work" That has not helped. I am being told to follow directions and return my phone via prepaid shipping when the new one arrives. Samsung themselves have told me to keep using it AFTER making it very clear I am an airline Pilot.

One thing we can agree on Barry. I Love this phone (HTC only guy since 2005). Let's hope this thing ends soon so.we can discuss all the awesome features.
[Note 7 Questions & Answers] les_garten:
I got some news for you.

You have that phone on a plane and something happens, it's your fault, you know better.

You know it's dangerous...

I'd sue your azz, especially after this post as well as others you've made... Of course that's if I survived or had an estate...

I would re-examine your position and contact whoever does Consumer Protection in Canada, a Socialist Country that protects others from even the speech of their own citizens, you must have Consumer Protection agencies, n'est pas?
[Note 7 Questions & Answers] hoursenghong:
Mine won't arrive till 5th October. That's 1-2 week of using nothing. Nokia 3310 is the only choice.