yashsingh1/xdaforums huggingface dataset:
[Verizon Note 7  Guides, News, & Discussion] jacklivehere:
I switched from iPhone 6s Plus to Note 7. After getting Note 7 , i sold my iPhone. Now confused on how to handle next steps. Given i bought from third party seller, if they refund me, i will take cash and buy iPhone 7. If not i will wait for replacement Note 7.

After all note 7 is a good looking phone.
[Verizon Note 7  Guides, News, & Discussion] GeoFX:
If you like the Note 7, why don't you just get a refund for the defective one and buy a replacement Note 7 from Verizon? It'll come with a 14-day return period during which you can swap it out for something else if you're not satisfied. The way to go about this isn't really that hard actually.
[Verizon Note 7  Guides, News, & Discussion] jacklivehere:
Hi , Thats my plan. But ebay seller not responded so far and 14 days for Ebay to decide next steps
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
So does Verizon have the replacement Note 7's in stock already for exchanging the defective units? They say they'll give until Sept 30th to return or exchange the device but will they have the replacements in stock by then? Im not going to settle for a S7/S7e since that's what I had previously. I'm confused as to what happens if Sept 30th rolls around and they don't have the replacement Note 7s in stock yet.

Edit:: Just called the Verizon store and it seems they have more news internally than we know right now.. Apparently it's become a software issue that is causing the batteries to fault and they may be working on an update to fix the issue. Not sure how credible this claim is but they did say if there is no fix by Sept 30th I should return the device.
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
Actually there is a truth to that software issue. There was a site that explains how a battery thermal runaway happens. Just can't find the deal but just search thermal runaway.

http://www.forbes.com/sites/jvchamary/2016/09/04/samsung-note7-battery/#147081c91eb2
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
I don't see why software in the OS would actually be charging the battery. Battery packs should also have over-voltage, over-current and over-discharge protection, so whatever you put into it or take out should be stopped by that if it goes beyond it's limits.
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
That's what the article was saying. If it the battery management software has issues. Or the battery management doesn't stop the charging and keeps charging it.

---------- Post added at 09:45 PM ---------- Previous post was at 09:42 PM ----------

BTW not saying that's the issue or this is the issue of the note 7.
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
I know what you mean, I'm just saying it has to be a hardware issue. The only thing the OS does for battery management is control what things are running to limit power draw.
[Verizon Note 7  Guides, News, & Discussion] Mr_Slick107:
Finally Was Notified

Little disappointed in Verizon. If I hadn't been a part of this site I would not have heard about the recall. I was notified by Verizon 5 minutes ago. Little sad to think if I was on my own and not watching the news I wouldn't have found out until today. So even though there was just a 1 in 41000 chance of something happening Verizon decided to play the odds with my safety. An email or text should have been sent out to all of us shortly after the press conference. Just disappointed....that is all.
[Verizon Note 7  Guides, News, & Discussion] pencil316:
Just got a text today from verizon with exchange info. LOL
[Verizon Note 7  Guides, News, & Discussion] waco2hot33:
Just got this from Verizon via text 2 minutes ago

FREE VZW MSG: On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee. If you wish to return or exchange the device, please visit the store you purchased it from. When you return your Samsung Galaxy Note 7 and buy another smartphone you will get up to $25 off any accessory. Learn more at https://news.samsung.com/global/statement-on-galaxy-note7.
[Verizon Note 7  Guides, News, & Discussion] kat3k:
A slim thread of hope! Now that would be really good news if they can find a software remedy. There should be more information this week.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Yep, I did today, too. I am going to call the store today and see what they say, I want to exchange mine for another Note 7, so I don't want to go in until they have new stock in.

---------- Post added at 02:39 AM ---------- Previous post was at 02:37 AM ----------

They really need to word that differently, you can also do this in-store with phones purchased online via Verizon's web site. I'm surprised, too, that they don't have something like "please stop using your current Note 7 and contact us immediately". It's all way too casual, and should have been handled through the Consumer Protection Safety Commission. These guys are EXTREMELY lucky no serious injuries, deaths or fires have occurred, yet.
[Verizon Note 7  Guides, News, & Discussion] MatroxD:
I actually called Verizon(my attempt was the actual store, but I somehow was ported to crc) yesterday and I was told by the reo to go I the store to exchange the device.. So I trek 3 cities to my closest store, only to be told they do not have stock in yet..

The person and myself talked, and he was saying the standard at this point. And was, just like myself, surprised and not surprised that I was told that.. But he did mention sometime later this week to call and see if they have them in stock for an exchange.. Because I don't want any other phone whatsoever...

from note 7
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Our corporate Verizon store up here in Mendocino County in rural Northwestern California is in Ukiah, I live 9 miles north, in Redwood Valley. I'm going to call them up today and see if they have an idea as to when they'll have new stock in.
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
Please let us know the response you get so we can compare to other stores' answers.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Okay, called. The girl I talked to this morning, McKenzie said they don't have a firm date as to when the Ukiah store will get stock in, which I can understand. She also said that she'd heard some people who went directly through Samsung, and Samsung will be able to get new devices sent out to them sooner than stores might get stock. I asked her about other options, and she stated the ones we know now, so nothing new there. She was very nice and extremely helpful, and said she'd do anything to help, and that they're there for me, which I thought was nice. So, I can wait, talk to Samsung, or exchange for a Moto Z Droid Force or S7 Edge (both are in stock there), two other phones that I am thinking about, she commented on the Droid Force being a really awesome phone, which matches the online reviews and feedback

I'm seeing. I have a Note 5 on my other line, so a different setup on the 2nd line might be cool for this techie/geek [emoji16]

So, there I am, now to choose [emoji16]
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
Good to know. Both of those two choices are inferior in my opinion so I'll hold off until the new batch of Note 7 devices arrive in stock at stores. It is only a few days after the recall so I'm assuming they're in the process of manufacturing the devices as we speak. The odds of having a faulty battery are 1 in 45,000 so I'm not too concerned about the phone melting in my pocket. But I will definitely swap out for a corrected unit when they are available because long term use on the current battery has unknown risks
[Verizon Note 7  Guides, News, & Discussion] Cammy253:
No it's not. I just got a text from verizon stating they stopped selling the phone and to return or exchange if i want.
[Verizon Note 7  Guides, News, & Discussion] mobilecutzzfa:
So I just spoke with a Samsung rep and what I was told is that I should take advantage of the exchange program and get a s7 or a s7 edge from my carrier but once the new stock comes in I'm stuck with this model (so that's not and option) ...he said also if I do decide to keep the note 7 until the new batch comes in do not charge it pass 95% because the problem is the phone doesn't register with the battery to stop charging at 100% and it continues to charge the phone which in turns makes the battery warm or hot especially when wirelessly charging.. now ive notice this when I use my samsung battery pack, oh it gets so hot that it loosens off my screen protector ...so if your experiencing this please be careful and mindful of your device until new ones arrive because yours might be good now but I can almost guarantee it won't be for long !!
[Verizon Note 7  Guides, News, & Discussion] shotguntheenforcer:
Good to know, I just created a task in tasker to stop at 95%. Thanks for the information.
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
Can you please elaborate on how you set this up? I have Tasker
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
You quoted an older post, why? We've all been learning new info about this, and it seems to change by the day.

---------- Post added at 03:19 AM ---------- Previous post was at 02:54 AM ----------

Well, here it goes -

I thought about it, and the more I did, the more I was getting tired of the messages from Samsung, which seem to change from day to day. I'm very unhappy, and frankly, disgusted with how Samsung has handled this, they should have handled this via the Consumer Protection Safety Commission, and the federal government agrees, bad move Sammy, bad move, and dangerous. So, I went in today and exchanged it for a Moto Z Force Droid, and I'm so happy I did. Why?

1. I have a Note 5 on one line (which I love), and the Note 7, while nice, wasn't the "oh, wow, I'm speechless" thing I thought it might be, so, why do I need two Notes that are so similar? Retina scanner? Cool, for a day, then, meh. The edge screen? Same thing. S Pen? Not much different than my Note 5's.

2. The Moto is so smooth it's not funny, I thought the Note 7 had no lag, then I tried the Moto, it's like night and day. Same cpu, gpu and ram, but the Moto just seems to be tuned better, the almost Vanilla Android has a lot to do with that.

3. The screen is AMOLED too, and while I will give the 7 the edge, it's not by much, and certainly not enough to change my mind.

4. Moto Mods, innovative, and very cool, the real way to mod, not the LG G5 way.

5. SD card slot, 256 GB card, I'm set here too.

I'm sure I can list a couple more, but I'm pooped :D

I wish everybody the best of luck in this, whether you stick it out and get another Note 7, exchange it for another Samsung phone or go with a different brand, like I did. Oh, the girl (she's a phone geek like me lol) said she thought I got the better phone, and neither she, nor the store tried to pressure me to get a more expensive phone (S7 Edge, another Note 7), Verizon loses a bit of money, but they made a customer happy, score.

Will I consider the Note 8 when it's released? You bet! I'm not beholden to any one company. However, this has sorta left a bad taste in my mouth, at least for Samsung phones. I like Samsung overall, I've had and have many of their products, so I'm definitely not some kind of Samsung hater, far from it, it's this situation and their handling of it that irks me.
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
Has there been anymore devices explode or whatever was happening still happening?
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
None lately that I'm aware of, but there are actually private retailers out there still selling it, then you have people that will chance it and not exchange theirs, and, since this is not an official recall, at least by US government standards, people are not being told they absolutely have to return their current devices. So, this is far from over, and incidents could continue for years. Samsung also may never reveal the total numbers, they certainly aren't giving the government the whole story.
[Verizon Note 7  Guides, News, & Discussion] shotguntheenforcer:
Tested my event last night and it didn't run as scripted. I'm working on rewriting and testing. If successful I will absolutely post it for you
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Here's a report from Australia, just 3 hours old-

http://i.stuff.co.nz/world/australi...lodes-in-australian-hotel-causing-1870-damage
[Verizon Note 7  Guides, News, & Discussion] laserbiz:
I decided to follow the instructions on Samsung's Web page regarding the recall process and it said to go to the carrier where you bought the phone. So I went to the corporate Verizon store and told the rep upon entering the store that I was here for the recall of the Note 7. She ask when I bought it and I said I pre-ordered on Aug 3rd and received it on Aug 18th. She then said because it is past the 14 days. Verizon wont handle the exchange! I said are you sure and she said yes, I was fuming! I went back to my office and Called Samsung and they said Verizon has to do the exchange and called the store where I had just come from. I am so pissed at Verizon and Samsung for their POOR education of their staffs!

I then was on the phone with a Verizon Rep who said I had to return my phone first before he would send out the phone. I said NO WAY! (Fuming even more!) I said you send me the new phone first then I will return the Bad note 7 in the box that i received the New Note 7 in. He said he would overnight it to me , put me on hold then came back and said they dont have any Note 7's. This has been a comedy of errors... better yet a Cluster F*ck!
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Wow, not good, not good at all! What store was that? The corporate store up here in Ukiah, CA is really on the ball about this, but I wouldn't expect anything less on a safety issue like this. I hope that store will do right by you, hood luck!
[Verizon Note 7  Guides, News, & Discussion] tvprocks:
My Verizon said to come back when the note 7 are in stock. He'll contact me to come back to exchange it. He didn't know the answer either till he look up the FAQ
[Verizon Note 7  Guides, News, & Discussion] Cammy253:
Mine stops charging when it's full
[Verizon Note 7  Guides, News, & Discussion] up8000:
Mine has started the same thing when wireless charging. It used to stop charging, now it keeps on going. It got up to 112F sitting on wireless charger, with nothing going except the always on night screen. The charger that came with phone, use to stop, as well, does not either and gets hot really fast, even with fast charging disabled. My old note 4 charger with adapter works OK yet. It also seems to be horrible battery life, now. I have to second the caution with this. I took out my 256g microSD, just in case. :)
[Verizon Note 7  Guides, News, & Discussion] redsman55:
I'm with you on the taking out the SD card until I get a replacement phone. That's an expensive promotional item I got for free and would hate to see it go up in flames. Just being logical, I suppose. [emoji4]
[Verizon Note 7  Guides, News, & Discussion] 12iVaL116:
just read that there was a 1st US incident. was in use and not charging. be safe people
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
Last time I read on reddit. Guy posted for his friend but doesn't know if it was charging or not. He was suppose to ask but haven't seen any update.
[Verizon Note 7  Guides, News, & Discussion] 12iVaL116:
it was in the blog section here in xd developers forum. talking about the same guy i think.
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
Looks like that article got updated and maybe a note 7 caused a fire that burn the garage down. Interesting
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
If you guys hear of carrier stores getting replacement Note 7 units in stock for exchanges, please post here and let us know so we can call our local stores and check quantities. These batteries are ticking time bombs and we do need to swap these out.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
I agree, and apparently, the one that just went boom here in the US wasn't even being charged, he was actually using it at the time, and sustained minor injuries.

---------- Post added at 01:41 PM ---------- Previous post was at 01:34 PM ----------

It looks like we have our first house fire from a Note 7 explosion, here in the US -

"Do yourself a favor: if you still own a Galaxy Note 7, follow these instructions to participate in the recall. At this point, there’s no way of telling which Galaxy Note 7 is safe to use, or when – if ever – they might explode. A man in Horry County, South Carolina, left his Galaxy Note 7 charging in the garage and left to pick up his daughters. When he returned home, he found his house in flames with firefighters already at the scene."

http://bgr.com/2016/09/07/galaxy-note-7-recall-explosion-house-fire/

His house is now condemned, and he and his family are displaced.

---------- Post added at 01:57 PM ---------- Previous post was at 01:41 PM ----------

It's a separate incident.
[Verizon Note 7  Guides, News, & Discussion] redsman55:
What I got from the article is he put his phone on the charger in the garage and and left it unattended. Should you be able to do that? Of course! Would any of us paying close attention to what's going on do that? Nope, never. Still a very bad situation and my heart goes out to he and his family.
[Verizon Note 7  Guides, News, & Discussion] pfcland:
Guy's stop freaking out if yof feel 100% certain your phone might have a defective battery then go exchange it. It was 1% of the 2.5million units sold that has a bad battery batch that is literally a small number of a chance that your phone is one of the affected . Now all means if your crack your screen or something take advantage of the exchange for a new one . If it's not broke no need to fix it
[Verizon Note 7  Guides, News, & Discussion] teegunn:
It isn't 1%. 1% would be 25,000 phones that had that battery vent/burn up.
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
The model of the battery is faulty. Just because it hasn't caught on fire yet doesn't mean it's not broken. It's a dangerous design flaw. It's one thing if the speaker or screen had a design flaw where they burnt out randomly or somethin, that would be something I would keep the phone for until it broke, then warranty exchanged it later. It's the danger of this design flaw that presses the issue of exchange
[Verizon Note 7  Guides, News, & Discussion] pfcland:
See that is were i see a diffrence just because it hasn't caught fire yet doesn't mean that it's still broken . It's a design flaw in some of the batteries not all of them only reason samsung is recalling all of the note 7s is to be on the safe side of things . So not all of them are faulty or broken . I am just stating that not all the note 7s were effected cause if that was honestly the mistake then all 2.5 million units sold would of all burned out or caught on fire by now .

I can see were people are concern of the fanger of it catching on fire and all but if your note 7 has not shown any signs of abnormal behavior then there is honestly no reason to exchange it unless you just wanna be on the safe side .

---------- Post added at 06:55 AM ---------- Previous post was at 06:53 AM ----------

It is 1% go read up on samsung they even said it was 1% and the only reason there recalling all of them is to be on thw safe side , Better to recall all then have the hassle of going through and getting the ones that are messed up
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
It's a design flaw for all batteries outside of China.
[Verizon Note 7  Guides, News, & Discussion] teegunn:
36 Note 7's out of over 1 million that have been sold to customers have had a bad battery issue. That is not 1%. Not even close to 1%. It is a very small fraction of 1%. I have not seen any press about Samsung saying 1%, if there has been such a statement by Samsung please provide the link.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Can you tell which ones will explode, and which ones won't? We don't know how many are bad, because not all have gone kablooey.
[Verizon Note 7  Guides, News, & Discussion] aulwes:
Agreed.

Whether it's 1% or 70%. The risk of exploding could go up as the batteries degrade. We don't know. It was 36 confirmed on Friday, since then more phones have been exploding.

I'm concerned because I have two Note 7's and one of them has a horrible battery life and heats up much more than the other when charging.
[Verizon Note 7  Guides, News, & Discussion] shotguntheenforcer:
I just read that the FAA is discussing the use and/or charging of note 7s on airplanes. An Australian airline has already constituted a no use policy :(

Australian airlines ban Galaxy Note 7 use as FAA considers options http://www.androidcentral.com/australian-airlines-ban-galaxy-note-7-use-faa-considers-options
[Verizon Note 7  Guides, News, & Discussion] berdo:
I purchased two note 7s on 8/25 (switching from AT&T) and I went into the local corporate store this Saturday to trade in my old AT&T phones the rep and I got to talking about the note 7 and after her told me that I could exchange for any phone in the store and then exchange again for the note 7 I decided to pull the trigger. While I understand the risk is minimal it was not a risk I was willing to take.

I made the mistake of getting a Moto Z and my wife got a s7 edge. I used a moto x pure with AT&T and I can say, without a doubt, the moto z is a massive let down compare to the moto x. Anywho, I started to get nervous that I might get stuck with this Z and started talking to Verizon and they assured me that I could exchange the Z once the note 7 comes in, regardless of time frame. This seemed odd to me but they documented that statement on my account, I got the reps info in case I needed to reference it in the future, as well as a chat transcript today stating the same thing from another rep. Still nervous I contacted samsung and that rep made my nervousness even larger. He said that verizon should have only let me exchange for a s7, s7edge, or Note 5. He did, however, state that Verizon should have new Notes in stock by September 12th.

Overall this situation sucks. Hopefully the Note 7 is back in stock by the 12th and we can all be happy again. If anyone reads this and is thinking about getting a different phone I would strongly advise not getting a moto z. Such a disappointing phone.

---------- Post added at 07:12 PM ---------- Previous post was at 06:13 PM ----------

http://gizmodo.com/florida-man-says...source=gizmodo_facebook&utm_medium=socialflow

Just going to leave this here.
[Verizon Note 7  Guides, News, & Discussion] KubliKahn47:
I was told today by both customer service and in-store that if I turn the device in for an S7 or S7 Edge that that will be what I'm stuck with. Can't bring it back for a safe Note 7 when available. They stated it's a voluntary recall, so no loaners until the situation is resolved. Then they blamed Samsung as they say they have no info on when the new devices will be in.
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
14day return policy .
[Verizon Note 7  Guides, News, & Discussion] mobilecutzzfa:
That's basically what Ive been told also
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
Only thing is.. Hoping Samsung books the new note 7 asap out before that 14days is up lol. Was gonna take v20 for a spin if it comes out before the note7 update but man v20... So moto droid x look doh. Back is ugly lol.