yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Dmac1984:
Well obviously the app cant just plop your apps onto your new phone in seconds, if the app took 30 seconds to initially install on your phone, its gonna take at least that to switch to a new phone through a cable. I'm talking settings, from my S6 Edge + to my Note 7 it took maybe 5 minutes to set up all my settings, Theme was set, wallpaper was set, my home screens look and App drawer folder the exact same, etc. But this was after I went into google play and hit install on the list of my apps, all in all it took me maybe an hour, job complete.

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Everyone will have a different outcome when setting up their phone for sure, but to get mad that you lost time "diddleing" with your phone? If this was a new phone purchase no one here would complain about having to re-set it up. I mean seriously, people are just getting petty over this whole thing. Samsung could be like "Everyone gets $1,000 for their troubles" and people would be like "But what about my $6 screen protector?!?!".

I've come to the conclusion that people aren't going to be happy regardless of how this was handled. If you're scared from this recall and hate Samsung, then return the phone, lick your wounds and choose another option, but to nit-pick and be petty and complain over EVERY little detail is just ridiculous. You bought a product, it was bad, it's getting replaced as efficiently as possible. Meanwhile people are homeless because they lost their homes in hurricanes, wondering when the insurance company will pay out so they can build a new one.

... But yeah I mean, setting up a new phone is devastating also. :rolleyes:

You give em' this ... they want that ... you give em' that also ... they want that over there added on too ... you give em' the world ... they want the universe ... you give em' the universe ... they complain it's too big.

Pack the phone up, Get a refund , buy another phone you like that doesn't have a recall, has the removable battery and IR blaster, and live the rest of your life.
[Note 7 Questions & Answers] Gary02468:
I have no idea why you addressed that diatribe to me. I didn't "get mad" (or complain at all) about the process. I merely corrected your previous statement that it takes only "a few minutes" for Smart Switch to set up your phone.
[Note 7 Questions & Answers] Dmac1984:
The first paragraph was a reply to your post, and wasn't meant to be an attack or anything at all. But I should have distinguished my response to you up top from my general thread response under it. I'll edit that.
[Note 7 Questions & Answers] Belimawr:
doorstep swap in the UK.

as for getting the VR as compensation, I really hope not as that was the pre order freebie and the only people with the phone are those who got the early release due to pre ordering. anyway I get my new one tomorrow, I'll let you know if it comes with anything other than the phone, but by the sounds of what O2 said it is just a like for like replacement, you have to turn everything over that came with the phone and you will recieve a brand new boxed unit with all the stuff again.

as for the person saying they will keep stuff, they can charge you very easily in the UK, they will just add a charge to your bill for the missing equipment, then if you don't pay your bill you will end up with debt collectors and other such things making matters worse for you rather than you making things harder from them. as soon as you are on a contract you are over a barrel. so you can risk not sending stuff back but in the long run it will be more detrimental to you, I can tell you this from experience after an ISP tried to charge me for a router by putting the cost on my final bill when I opted to leave them, they had to remove it when I told them they could have the router back, but it is so easy for firms to just add these costs into a standard bill, it's not something they have to make separate bills for and send send them out to you, it is something they just charge to your existing service.
[Note 7 Questions & Answers] Gary02468:
Thanks! (No problem, just wanted to clarify.)
[Note 7 Questions & Answers] BarryH_GEG:
I have 100+ apps, 9 accounts, and 5 syncs. Even with Smart Switch it takes me hours to get my phone back in order. I learned that some apps don't like being robotically switched. Any apps I use with Android Auto all crapped out and had to be deleted and reinstalled to get them to work. Thank God for Smart Switch but it's still a laborious process. That said, life as I know it won't change so I'm not freaking out nor do I feel harmed enough that I feel I should be compensated. On the plus side, now that I know the phone, there's some things I'd configure differently so this is an excellent chance to rebuild more cleanly.
[Note 7 Questions & Answers] Dmac1984:
That's how I feel, every time I get a new phone and go to put my apps on it, I find myself not installing a chunk because I never used, so with every new phone I get a cleaner more polished experience tailored to my daily needs.
[Note 7 Questions & Answers] TomTanderson:
They can't just add a charge to my bill because I don't have a service contract, I bought my phone directly from Samsung as a SIM only phone. They could send me a bill but if I didn't pay it they would have to take me to court to enforce it - you can't just send debt collectors, there has to be a court judgement against you first. The reason your ISP charged you for the router is because the agreement you signed will have said the router belonged to the ISP and they could charge you for it if you didn't return it, i.e. it fell within the terms of your existing contract with them. They can't just add things to your bill unless it is covered under the terms of a contract.
[Note 7 Questions & Answers] ghostbustaj:
I got this text from Samsung, dunno if anyone posted this yet...

[IMG="Samsung Text"]https://s22.postimg.org/72r9wr2wh/IMG_20160916_135357.jpg[/IMG]
[Note 7 Questions & Answers] ScottLive5:
>>>I got this text from Samsung, dunno if anyone posted this yet...

Apparently you bought yours straight from Verizon. Mine is from Samsung.com. They want me to return it BEFORE they send a replacement. Bunch of crap!
[Note 7 Questions & Answers] ghostbustaj:
Ok ya, you are correct, it was from Verizon. I'm glad I returned it as soon as it was possible to and through VW.
[Note 7 Questions & Answers] hahajoker:
I'm been monitoring this recall off and on for the past couple weeks. I placed a pre order for an iPhone 7+ (gross, I know) as it's the only thing that is interesting in terms of new devices other than the Note 7. However if the Note 7 goes back on sale before it's delivered I may give that a go instead. I know that replacements for current users will be available next week, but do we have any idea when it will go back on sale to the general public?
[Note 7 Questions & Answers] SasamiAdachi:
I traded my Note 7 in for a S7 Edge after the recall was announced. I got a refund for the S7 Edge after two weeks. Even though the Canadian S7 Edge has the better Exynos chipset, it just wasn't the same as the Note 7. Note 7 felt more refined in many ways, not to mention that S Pen.

I will wait for the V20. If the V20 offers a longer battery and solves the WiFi and GPS issues that plagued my V10, it will be my new daily driver.
[Note 7 Questions & Answers] xaforib:
Well that's kind of sad. I really like Samsung phones and this recall will definitely hurt them.

Guess I will keep my Note 4 until it will die. Then... who knows?
[Note 7 Questions & Answers] haf21:
I'm here to ask if anyone else who bought it straight from Samsung.com is having the same hell I'm going through trying to get this returned.

I called last week, on the 6th asking if I could just send it back and when they get replacements, they can simply just send me one when they get them in/approved. After being transferred about 4 different times in this hellish phone number triangle between their call center, support, and sales - I finally spoke to someone who seemed to know something. She said the way they're handling it is to do a return and I get my money back, then I have to keep checking their website to buy the replacement when it becomes available. This makes no sense, but ok. So I initiated the return and she said to check my email in 5-7 business days for the mailing return slip.

Fast forward 8 business with no such email. I call back. Again, I get stuck in this awful triangle of phone transfers between their 1-844-365-6167 (support), 1-800-SAMSUNG (call center), and the 1-855-726-8721 (sales) numbers. With each transfer I have to wait 8 to 10 minutes. No one has a fricking clue what to do. I keep repeating to 3 or 4 different people I did not buy the phone from Verizon after they tell me to take it there. I gave the IMEI like 3 times. I asked to talk to a supervisor, then they just transfer me to someone from sales that located in the Philippines. I was on the phone for OVER ONE HOUR. My head was as close as someone's head has ever come to ACTUALLY exploding - not unlike my note 7 could! Grrr. Then 3pm western time rolls around and they finally tell me their sales number (which they have already transferred me to at least 6 times) is now closed and I'll have to call back Monday.

I submitted a complaint to BBB, for whatever that's worth. I'm thinking to contact my credit card and go through them. I don't know what to do. Has anyone been able to successfully return their note 7 through the website? And if so, how did you get through? What number did you use? Thanks.
[Note 7 Questions & Answers] ScottLive5:
I had the same experience with Samsung.com... so I plan on getting a full refund, but not returning my current Note7 till available in stores locally, then re-buy right then and there.
[Note 7 Questions & Answers] haf21:
Were you able to initiate the return through them yet? Or you're waiting until you actually see it in the stores, then you're going to call back to their god awful customer service?
[Note 7 Questions & Answers] mvtm:
I'm on the same ship. Same experience through Samsung.com. i'm eager to send them the old Note 7 and get my money back, but it has been more than 8 business day and they have NOT emailed me my return label to send them in my defective Note 7. I called again about 2 days ago, and they excused that they were really busy and it's all going crazy and haven't been able to meet the demands of replacements/refunds customers.

I'm really unhappy with the infinite loop-no action process. I bought it through Samsung.com, directly through them so in case of any warranty/problems with my Note 7 i would be taken care of in a "more" productive way than the usual supply chain. I don't know if there is a thread on XDA where Samsung.com Note 7 owners can share their experience and status of their process.

If anyone knows anything, please update us...
[Note 7 Questions & Answers] eriscat:
I have had the same experience. I have called samsung 4 times now. I walked them through the if I return the phone to you I don't have a phone and you have my money and meanwhile the phone becomes again so I can 'buy' it again and have $1800 tied up in this. I love my phone - I more than hate this process.

I thought Verizon was giving me the out by letting me exchange at a corporate store, at least that was the promise on Thursday, and today after 40 minutes of helping me they finally understood/discovered I had purchased through samsung.com so I could not go through them. Do not tell me again, Verizon, that you care about my health and safety, if you did you would work with samsung and get this 'highly dangerous' device out of my hands.

Today Ira, samsung csr, told me to calm down and she told me to power down my phone asap. I nearly hung up on her so I could 'power down' my only telecommunication device - only I suspect she is super new at picking up the phone and she wouldn't have cared despite what the scripts she read said. She did say I would get notified next week about the replacement phone - she did not describe the process, I was attempting to calm down. :mad: :rolleyes:
[Note 7 Questions & Answers] Shofar1:
Reported by Endgaget

Samsung sued after Galaxy Note 7 explodes in pocket

This could be the first Note 7-related lawsuit in the US.

Mariella Moon , [MENTION=6092571]mariella[/MENTION]_moon

8h ago in Mobile

57

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George Frey/Getty Images

With all those reports about Note 7s burning flesh and setting vehicles on fire, you're probably wondering when you'll hear about a lawsuit. Well, here you go. A man from Florida named Jonathan Strobel has filed a lawsuit against Samsung over an exploding Note 7, and it could be the first of its kind in the US. According to Reuters, the phone blew up in the plaintiff's pocket while he was in a Costco on September 9th. It reportedly caused deep second-degree burns to his right thigh that's about the size of the phone, as well as to his thumb.

That's a week after Samsung announced its recall program and the same day the company started planning for an official recall in the country with the US Consumer Product Safety Commission. The CPSC finally launched an official, nationwide recall program for Note 7s on September 15th. "Unfortunately," Strobel's lawyer said, "for my client [it] came too late."

When Samsung first announced that it's taking back units it already shipped, there were only 35 reported cases of batteries overheating. That number climbed until it reached 92 cases, according to the CPSC. Since replacement Note 7s won't be available until September 21st, though, most buyers still haven't turned theirs in yet. A Samsung spokesperson refused to talk about the case with Reuters, but she urged "all Note 7 owners to power their device down and exchange it immediately." As for Strobel, he's now seeking damages for medical bills, lost wages, pain and suffering, along with other injuries.

Source: Reuters
[Note 7 Questions & Answers] WantADroid:
Someone at t mobile told me they would be starting to replace phones on or before the 21st. Also was told they would just swap the phone and not the box and or accessories. Wth? Hoping this CSR didn’t know what she was talking about. Seems odd to just swap phones. Anyone else know anything about this?
[Note 7 Questions & Answers] fuzion9:
Canada - Note 7 Replacement Recieved

I recieved my replacement device on Sept 15th. The bloody phone factory resets when you put a SIM in there for the first time - which I actually knew, but didn't think about at the time, so I went through the entire setup process, transfer content, setup all my email addresses etc... the whole hour+ process. Then of course the last step (which should have been the first step) put in the SIM and SD card. Bang, reboot, erasing... argh... had to start all over again.

This is a friendly reminder to everyone to put their SIM in before you setup everything.

:rolleyes:
[Note 7 Questions & Answers] Novarider:
I would demand the new box since it should have that little sticker saying it's the new version. Also would want the box to have the matching numbers.
[Note 7 Questions & Answers] zanderswigan:
I would call them back and tell them the phone has burst into flames and destroyed your living room. Tell them you thought you'd give them a call before you call the newspaper. I bet then they'll be happy to sort your return out.
[Note 7 Questions & Answers] ElBeaner:
Talked to tmobile trying to get a preorder on. Replacement. They told me I'd have to wait and physically come in and get it when they come out but couldn't give me a specific date.
[Note 7 Questions & Answers] lazyluis32:
I preorder my note 7 through T-Mobile. When I received my note 7, I must've used it all of 3 days before I sent it back due to getting very hot while using it. And that was before they announced the recall. I went thru the Samsung site to file a claim, I sent it back, they recorded my phone at their location on 8/30. Since then I haven't gotten an update at all as to when I could be expecting my replacement or anything. I spent 1 1/2 hours on the phone, mostly on hold, for them to tell me they don't know when they will start shipping them back. On top of that. I haven't even received my free gear fit from the promotion. The site said they were preparing my gift for delivery and has been saying that the last 2 1/2 weeks! Samsung customer service has been horrible. The experience has me really considering just going to Apple ?
[Note 7 Questions & Answers] doc_loco:
Still nothing from o2 UK. I'm hoping I get a call today.
[Note 7 Questions & Answers] Boy Bisaya:
Any distinct markings on the new device for those who have already received their replacement unit?
[Note 7 Questions & Answers] kirtiraj123:
when it will release again will fulfill all things like battery issues etc...
[Note 7 Questions & Answers] jdyowa:
I did the same damn thing when I first got my phone.
[Note 7 Questions & Answers] jongilluley:
Only markings are on the box. My replacement from O2 in the UK had a small black sticker on the box and that's all.
[Note 7 Questions & Answers] doc_loco:
O2 have yet to contact me and I was one of the early pre order purchasers
[Note 7 Questions & Answers] jongilluley:
I called them on the 9th Sept to chase something up and mentioned the recall and when to expect a call and got put through to the returns and replacements team who then arranged the replacement for me as I was on a list to be called...

Then received it on the 12th Sept... but I have seen on their community forum I was a very lucky person as they have any replaced many at all!

Fingers crossed u hear from them soon.
[Note 7 Questions & Answers] hkr:
In Germany some of the replacement units (produced 31.08. in Vietnam) have still an SDI battery.

According to several press releases, these are not safe and the new charges should feature ATL batteries only.

The battery info comes from a file "/sys/class/power_supply/battery/batt_type" that can be viewed with root explorer (no root needed). Could it be, that the file content is not correct?

What batteries do you have in your replacement devices?
[Note 7 Questions & Answers] jongilluley:
File states SDI in ny replacement.

Not seen anything from Samsung stating these are dangerous and also that file can be edited quite easily so wouldn't really take this as being right anyway.

Mine was manufactured on 1st September in Vietnam.
[Note 7 Questions & Answers] gCloud:
Deleted
[Note 7 Questions & Answers] jongilluley:
No way yo tell without opening phone. Battery file in sys file isn't a reliable way of telling.
[Note 7 Questions & Answers] gCloud:
With the report that battery may be too big for the phone and replacements may still be at risk, this is turning into a nightmare for us consumers.

Even worse for those of us who imported.

Shame cause the phone is nice.
[Note 7 Questions & Answers] BarryH_GEG:
No offense, but what's an even bigger nightmare are people in this forum glomming on to any piece of click-bait and parlaying it as if it's real. Do you honestly think Samsung doesn't know how to design h/w? The battery issue behind all this is a manufacturing issue affecting one of multiple suppliers. If the battery was too big Chinese-built phones with Chinese-sourced batteries would have the issue too. They apparently don't. For those that think this is a giant conspiracy, Samsung really doesn't know how to make phones, and the Note7 line is flawed or forever tarnished, relieve your angst and buy another brand of phone. You can then share your "dodged a bullet" stories with your new friends on your new phone's forum.

I got my phone in the first U.S. batch delivered and my positive feelings about it haven't changed a whit. Just because it has a potential correctable issue with a common sub-component doesn't alter why I bought it in the first place.
[Note 7 Questions & Answers] gCloud:
Calm down please.
[Note 7 Questions & Answers] haf21:
Just posting here to update those who bought through Samsung.com.

I called back today and the guy at the 1-844-365-6197 number right away told me I'd be getting a phone call this week sometime. They are going to ask if I want a refund or an exchange the replacement note 7. That's it, end of phone call. Took all of 2 minutes. At least they seem to have a plan in place finally. Hopefully someone will agree to ship back the defective ones. I read a report saying part of the problem with those who bought through their website is FedEx and UPS do not want to handle the phones. Hopefully that part of it gets/got sorted.
[Note 7 Questions & Answers] BarryH_GEG:
There's a term in law called "the reasonable person" test. It denotes a hypothetical person in society who exercises average care, skill, and judgment in conduct and who serves as a comparative standard for determining liability. When I look at situations that could go either way I apply that test myself. In this instance would a hypothetical person exercising average care, skill, and judgment think that Samsung's design for the Note7 was faulty because they made the battery too big? Or that UPS and FedEx weren't shipping Note7s? Or that UK replacement phones would have their batteries limited to a 60% charge? I'll let the forum decide the answer(s).
[Note 7 Questions & Answers] ScottLive5:
If asking for a complete refund, Are they going to want their promo item back? Gear Fit, 256 sd, etc
[Note 7 Questions & Answers] LAURCORE:
You're allowed to keep the promo item.
[Note 7 Questions & Answers] ScottLive5:
If bought directly from Samsung.com?
[Note 7 Questions & Answers] LAURCORE:
I can't see why not, seeing as the promo was directly through Samsung and you had to go through them regardless of where you purchased. Sorry for not having a definitive answer... I'd shoot 'em an email or message on social media.
[Note 7 Questions & Answers] ekerbuddyeker:
The man on the Clapham omnibus
[Note 7 Questions & Answers] haf21:
Good question. When they call, I'll ask for the heck of it and let the board know. I'm planning to exchange, so I'm pretty sure I keep it.
[Note 7 Questions & Answers] franula:
Nobody mentioned any goodie bag or appology gift or anything....

Did anyone who got their replacement get any?
[Note 7 Questions & Answers] doc_loco:
Nope nada.. no compensation for us UK guys neither because there's been no recorded instances of it catching fire here so it is pushed as a voluntary recall.
[Note 7 Questions & Answers] franula:
Did you get yours directly from samsung?

Becasue here in Croatia, T-mobile is telling another story to the people waiting replacement....

---------- Post added at 07:01 AM ---------- Previous post was at 06:59 AM ----------

Did you get your directly from samsung?

Here in Croatia, T-mobile is telling different story to the people waiting their replacement
[Note 7 Questions & Answers] doc_loco:
Nope... But Samsung direct is doing the replacement through our operator. In my case o2 UK.
[Note 7 Questions & Answers] franula:
I'll let you know if something different happend here. I'm waiting for my black replacements but i think it wont happen before october 3rd
[Note 7 Questions & Answers] mankvl:
Same **** in Lithuania all I got is that my pre-order will be shipped from SEP21 to OCT4. And they can't tell me the exact date because acording to them Samsung didn't provide any information. This is so frustrating + that stupid green battery icon that will make me paranoid. I hate it so much! When I asked for compensation form my time and inconvenience they replayed that its not the seller fault but Samsungs and Samsung is not going to compensate a ****. Sure when I wont pay for 1 month they would sue the **** out of me but when I don't get the product I payed already they don't care. The waiting and not knowing when you are getting the phone is the worst thing...
[Note 7 Questions & Answers] crash613:
I just got notification that there is an update waiting for me... No way I am installing it and only being able to charge to 60% anyone else get this?

US on Verizon
[Note 7 Questions & Answers] doc_loco:
I thought that was only for the South Korean market that update. I haven't seen anything yet from my UK phone.