[Note 7 Questions & Answers] eyesofice:
So how does one register with Samsung regarding this if they want a replacement?

I just talked to a Samsung Rep and this is what was said:

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Chat InformationAll Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.

Chat InformationAll Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.

Chat InformationAll Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.

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Chat InformationYou are now chatting with 'Dinkle K'. The reference number for this chat is 4325391479. There will be a brief survey at the end of our chat to share feedback on my performance today.

Dinkle K: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Shawna : Hi I am hoping that you can set me in the right direction, i know of the issue with the recall for the note 7 mine is the 930FD mode, and am not sure how to put in for a replacement

Dinkle K: Not to worry Shawna, we are here to help you.

Dinkle K: The recent reports regarding battery issues related to the Galaxy Note 7 are isolated and rare. Samsung has reported a small number of incidents and takes product and customer safety very seriously. We are conducting a thorough analysis of the affected devices and will provide additional information as soon as it is available.

Dinkle K:

Shawna : Thank You

Dinkle K: We certainly don't want our customers going through anything like this and doubt the genuinity of this Note.

Dinkle K: Considering the seriousness of this situation, we are trying to come up with a feasible solution at the earliest possible, to address this issue and it will be published on the Samsung official website.

Dinkle K: It might take a little while for us to investigate the root causes so that we can come up with a decision appreciable to all our customers.

Dinkle K: We want to continue the same promising service going forward and I request you to rest assured in the mean time.

Dinkle K: The phones are not being recalled at this moment and I would like to let you know that you can continue to use your Note 7 with confidence.

Shawna : now is the battery on this internal? you cannot take it out correct

Shawna is there a way to text the current battery?

Shawna : from what ive seen on CNN its only been 35 phones

Dinkle K: Yes it is having a non removable battery, you cannot take it out.

Dinkle K: Only some of the phones were defective which caused the problem.

Shawna : ok. i did read something online in a article that you can take it a samsung store and that they can run a test for you to see if it is defective is this true?

Dinkle K: I would like to inform you that no such options are possible for now, but you can get the updates from the samsung official website.

Dinkle K: If there is any recall or any update over the issue you will get an email.

Shawna : ok is there a direct link you can provided because when i went to the site i see the stuff for all the device samsung offers and when i clicked on mobile it had nothing to do with the current situation

Dinkle K: Sure Shawna, I'll help you with the link.

Shawna : Thank You

Dinkle K: You're welcome Shawna!

Dinkle K: http://www.samsung.com/us/

Dinkle K: Please click on the above link Shawna.

Shawna : ok i did thaat what to click on next

Dinkle K: Please keep checking the website the information regarding that will be updated.

Shawna : ok but besides going to the main link you gave me what else do i need to click on to see these updates?

Dinkle K: https://news.samsung.com/global/

Dinkle K: Please click on the above link and let me know what you see.

Dinkle K: That would be more helpful to you Shawna.

Shawna : ah there we go

Shawna : that is what i was looking for thank you

Dinkle K: You're welcome. Is there anything else I can assist you with?

Shawna : no that will be all thank you

Dinkle K: Have a great day Shawna!

Shawna : thank you u2

Dinkle K: Thank you for contacting Samsung Technical Support, we appreciate your business. If you ever need to contact us in the future, please save and reference this chat transcript ID 4325391479. Please provide us with your feedback, so we may serve you better by clicking on the blue “X” button to receive the transcript of your chat and fill out a brief survey. Have a great day!

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