yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Belimawr:
my S6 was way hotter in use than my Note 7 when in use and charging my Note 7 doesn't seem to pick up any heat but the S6 got quite warm, the problem is the handful of faulty batteries, while you could get a bad one and a problem in all likelihood the phones are fine, Samsun is just over correcting to make sure they can't be held accountable if they make a misjudgement. basically they are taking a sledge hammer to put a nail in the wall for a picture, but to be honest for me it gives me faith in them as a company that they would willingly cost them self a fortune to offer peace of mind and a bit security for the end user.
[Note 7 Questions & Answers] bayniner:
This sucks pre ordered my note 7 for verizon from target, and this is hands down the best device I've ever owned, no issues what so ever and battery life is amazing
[Note 7 Questions & Answers] apprentice:
Ooh a cookie! Thanks. But now you should also stop telling people what they can and can't say.

.
[Note 7 Questions & Answers] gekkehenkie11:
Right ? Those people like "yeah I know a lot about batteries, it's ok, trust me, dont worry". Or "I know for sure nobody's house caught fire, or it would have been on the news !!!" LOL. Let's stick with the facts and the facts is that some phones have exploded and Samsung obviously can't limit the problems to a certain subset or phones, because they recall ALL phones out there.
[Note 7 Questions & Answers] agardk:
After reading everything I could find on the subject, it seems the problem is with the batteries themselves, not the phone design. And specifically with one battery subcontractor at that.

Personally, we just received 3 Note 7s last week and have no plans to exchange them for different phones. We will wait for Samsung/Sprint to get their policy/procedure in place for replacement with new Notes. I can live with 0.000035 odds.

Yeah, I am sure this is going to cost Samsung a ton of money but knowing that, the fact that they are doing a worldwide recall anyway makes me feel better about them, not worse. I mean really, I'm sure their bean counters have told them that with a 0.000035% failure rate, it would be far cheaper for them to just pay off any claims resulting from such failures. Kudos to Samsung for putting the customer before the bottom line!
[Note 7 Questions & Answers] Belimawr:
or they can, but feel for customer confidence they are better off doing a full replacement so customers who don't recieve the recall aren't left thinking "but what about mine is it safe?"

as I said before it is likely a case of taking a sledge hammer to put a nail in the wall for a picture.
[Note 7 Questions & Answers] gekkehenkie11:
How would that benefit anybody at all ? It surely wouldnt benefit samsung, the amount of costs they're making is HUGE. And it most definitely wouldnt benefit the customers, who now ALL need to go through that hassle of getting the phones replaced.
[Note 7 Questions & Answers] dlang123:
You got more info than I did. They just kept repeating the same phrase when in chat with them.
[Note 7 Questions & Answers] Kansatsusha:
well they cant say anything they dont know... so they have to tell you things that normally mention... give it a few days/weeks and they will say things already mention on news and what not
[Note 7 Questions & Answers] Belimawr:
by the sound of what they are saying when it kicks off you will be able to go to your retailer and pick up a replacement as a direct swap, they haven't told people to stop using the devices as the problem is not likely to happen, they have also said they are working with suppliers on how to proceed with the new for old replacement.

but as this problem goes a lot of users will have their confidence in the device shaken, some will not want to take a chance on keeping a phone they don't know if they can trust and lets be honest if some out of a batch you have a device from have failed but you are told your device is fine would you ever feel safe with it? chances are a lot of people wouldn't so would look to get rid of the device and go to another manufacturer. Samsung by giving everyone one of the new batch of phones they give people confidence that their phone comes from a new batch that doesn't have the defect.

so it costs Samsung a fortune but people like me who can still return the phone, can be given confidence they are actually going to get a new phone that has the problem fixed instead of living with a phone worrying if one day it will go pop or as I said just returning the phone and going to a competitor and likely staying away from Samsung in the future. it is a good will gesture basically them holding their hands up and saying "yeah we screwed up" then giving everyone confidence in the device they will be living with for the next however long.

So it costs Samsung a fortune, it gives the customer a slight disruption (some firms are already offering compensation in various ways) but it gives the customer faith in the replacement device and shows that Samsung holds the customer above profits as end of the day with how rare the problem is they could have likely paid less just paying the damages and compensation for the phones that go pop.
[Note 7 Questions & Answers] gekkehenkie11:
Sorry all this makes no sense. If they'd say: only Korean models are effected, everybody else has a different battery without any problems, then that would give much more confidence and would certainly be better for everybody.
[Note 7 Questions & Answers] Belimawr:
the problem is the reports so far are half and half America and Korean, so to dismiss the American devices and the fact they both use different hardware outside the battery would still leave people distrusting the device.

they have already said China is exempt as every phone there has a battery from the plant that didn't have the problem, but as soon as they start picking and choosing what devices to recall in different countries to chase down all the batteries that came from the plant with the problem you would have people wondering what happens if they made a mistake and your device actually has that battery but their info is wrong, it's not something they can even reassure people on as there is no visible way to actually check the battery so you would be relying entirely on the production logs being perfect. it's not something that is easy to give people confidence with, so they can offer more confidence by giving all users a new phone that has been produced with new batteries that the customer knows don't have the problem.
[Note 7 Questions & Answers] eyesofice:
I think that they need some time in order to figure out what devices are affect and in what country. People always get freaked out when things are uncertain, understandable so. Be for jumping to conclusions and flipping out on people here on this site I think we should give Samsung a chance to get it all sorted out. I say give it 2 weeks for Samsung to do what they need to do and if there is anyone here that are experiencing issues with the device heating up when charging it them dont leave it unattended or let the batty completely drain before charging.
[Note 7 Questions & Answers] garrette:
Talked to AT&T rep and he stated the AT&T customers will have to choose from s7, s7 edge, or s7 active. He also said its the connector on charging port and that he is not worried about the recall because he is using wireless charging. In case some people want to play it safe and not return their phone and wait until new note 7's are released.
[Note 7 Questions & Answers] Belimawr:
to me swapping for a different phone wouldn't be an acceptable option, I got a Note 7 because I wanted a Note 7, if I was told my choice was to have a different (and cheaper) device I would be asking for my money back, rather than taking a device I originally chose not to buy.
[Note 7 Questions & Answers] garrette:
I'm with you 100 percent. I will get wireless charging pad and wait for new notes.
[Note 7 Questions & Answers] TomTanderson:
You won't get yours until they have replaced all the faulty ones. As far as I know, nobody who bought direct from Samsung UK (the initial pre-order) have received their replacement yet. I've been told 3rd October for mine. Once they have replaced all the faulty ones then they can start supplying new orders like yours.
[Note 7 Questions & Answers] Fishdj:
delivered about an hr ago. wont see it after i get home from work.
[Note 7 Questions & Answers] lynseyw:
Did you opt to ship yours back or arrange a pick up? I'm wondering if that is making a difference, since FedEx is refusing to ship back the defective one.

Sent from my Galaxy Note 7.
[Note 7 Questions & Answers] neildo:
I was pre-order number #376 direct from Samsung. First Note7 arrived 30th August. I received my replacement yesterday (26th Sept).

I did harass both Samsung Shop (phone & email) and the exchange line people.
[Note 7 Questions & Answers] apprentice:
They did. Those that bought the blue one in the UK direct, got exchanged first due to more stock available than the black ones.
[Note 7 Questions & Answers] Fishdj:
Actually that was not an option. The plan is that they would send me the new phone and I would be contacted @ a later date to have the phone PHYSICALLY pickup by their people...
[Note 7 Questions & Answers] lynseyw:
It was an option for me. But now they are telling me 5-7 business days for delivery. This is driving me nuts.

Sent from my Galaxy Note 7.
[Note 7 Questions & Answers] ScottLive5:
I ordered a refund (Samsung.com). The instructions were that they will be sending me a box/label and have 14 days to return, then a refund will be issued. Card payment is due soon; I will be placing a stop payment/dispute order on my credit card card if I don't receive the box before.
[Note 7 Questions & Answers] lynseyw:
Finally got the shipping confirmation. It arrives Thursday. Can't wait. My Note 7 has been great, but it makes me nervous and I am still using it since Samsung.com never offered loaner phones.
[Note 7 Questions & Answers] jak341:
Got my replacement yesterday from 3rd Party VZW. No issues or anything with exchange.

Now, onto the next decision: screen protector and cases.
[Note 7 Questions & Answers] ScottLive5:
Did you receive a receive a prepaid return shipping box ?
[Note 7 Questions & Answers] ooMoo:
Woo finally it arrived. Better late than never
[Note 7 Questions & Answers] Fishdj:
Nope, per the person over the phone, they will have someone schedule for pickup.
[Note 7 Questions & Answers] TomTanderson:
Just had an email from the carrier to say I'm getting mine tomorrow....better backup up
[Note 7 Questions & Answers] Kansatsusha:
Even though it was easy to return it for me... I went to best buy for something today and just randomly as about the note 7 while I wait for a good promo to get it again... Apparently my local best buy WOULD sell it if they have it but as for the one got from people they cant get UPS/FedEx do not want to touch them Delivery or Receiving.. lol....
[Note 7 Questions & Answers] hoursenghong:
I know it is inapproprite to ask here, but because it is crowded i decide to ask an out of topic question.

Is there any screen protector that will work properly with ringke mirror case? I tried likr 4 different kind from that full cover tempered glass to the slimey little almost-invisible screen protector. nothing fit. Cant find new ones in my local.

Always the case that pushes screen protector from all 4 sides and the screen protector comes off after few minutes.

Now i use no case. All them ugly cases. It's ringke mirror or no thanks.

Just covering with matte wrap which is not ok at all if i drop my phone.
[Note 7 Questions & Answers] edmondt:
I got a question, how long do we have to send back the old phone after we got the new exchanged phone?
[Note 7 Questions & Answers] Rick GM:
The old phone and everything that came with it has to be exchanged when the new one is delivered. I used Smart switch and backed up to my W10 pc - worked perfectly to restore everything to the new phone. The only thing I did while the delivery guy waited was a factory reset on the old one. There's an immediate software update when you start the new one and that's when the battery icons turn green instead of white.
[Note 7 Questions & Answers] ScottLive5:
I think I read 14 days
[Note 7 Questions & Answers] Ryland Johnson:
It depends on the country you live in and what the Samsung importer has decided for your country? In other words its a global mess.

Ryland
[Note 7 Questions & Answers] BarryH_GEG:
Actually, the U.S. carriers handled the exchange fairly well once they got inventory. Amazon U.S. did too - they just refunded anyone who bought one and told them to throw it away. Samsung.com and Best Buy were their usual messes. They both can't get orders right so expecting anything different on the service side was a false expectation. The only one's in the U.S. that got screwed were those that imported gray market phones or bought them second hand from Craigslist, Swappa, and eBay. That was to be expected to a degree based on Samsung's rigid ownership and warranty policies in the U.S. I hope this was a valuable lesson to folks that where you buy your phone is important.

My exchange at AT&T took ten minutes to get the new phone then an hour in their lounge using Smart Switch to transfer my data. I got a 256GB microSD card with my original phone and Samsung accepted my exchange receipt for the Gear VR promo and that shipped two days ago. I also got $30 in Samsung Pay money on my first phone and again on my second. So all-in-all I feel I came out ahead. I went from black to blue and I have to say I've grown to like the blue. The S View and LED OEM blue cases are a little (OK, a lot) bright but the blue S View Clear Case is very rich looking. No one noticed my black phone but everyone notices the blue one. I guess that's a good thing. ;)

---------- Post added at 09:59 AM ---------- Previous post was at 09:55 AM ----------

That makes me cringe. This forum has made me paranoid about both the display and back of the phone. I gave up on screen protectors but keep the back covered with one of the four OEM cases I bought. Time will tell whether the forum was right and GG5 is fragile or user experiences will prove that wrong.
[Note 7 Questions & Answers] bayniner:
Still not available at my local target and seems like it never will be, i can tell their getting annoyed about people calling and asking about it
[Note 7 Questions & Answers] Shofar1:
Replacement Note 7 starts smoking on Southwest flight

The device began smoking after it was turned off.

Billy Steele , [MENTION=3149462]wmsteele[/MENTION]

1h ago in Mobile

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A Southwest flight was evacuated in Lousiville, Kentucky when a Samsung Galaxy Note 7 overheated and began smoking on board. Lousiville Metro Arson investigators confirmed to WAVE News 3 that a Samsung device was the cause of the incident. All passengers and crew members exited the plane safely via the main cabin door and no injuries were reported. To make matters worse, the device was a replacement following the company's global recall of the handset over the last few weeks.

The Verge spoke to Brian Green, the owner of the Note 7, who confirmed that the phone was a replacement unit that he received at an AT&T store on September 21st. There's a black square icon on the back of the box and Green said the device had a green battery indicator, both of which are signs Samsung said would let customers know a handset was safe to use. Green told The Verge he had powered down the device at the request of the crew and put it in his pocket when it began smoking. One of Green's colleagues said the phone had burned through the plane's carpet when they went back on the place to grab carry-on items.

The recent global recall of the Note 7 was bad enough for Samsung, but if there are still safety risks with the replacement devices, the whole ordeal could get a lot worse. The company has released battery-limiting updates outside of the US to prevent the phones from exploding. We've reached out to Samsung on the matter and we'll update this post when/if we hear back.

Source: WAVE News 3
[Note 7 Questions & Answers] Zaim2012:
Not a good thing at all... I'm starting to question myself as to whether I should just grab a S7 Edge for now and get a Note 8 when or if they make one next year.

The above could just be a one off but eh, decisions decisions.
[Note 7 Questions & Answers] themissionimpossible:
Several major cruise lines ban the Galaxy Note 7

http://www.sammobile.com/2016/10/05/several-major-cruise-lines-ban-the-galaxy-note-7/
[Note 7 Questions & Answers] Gary02468:
False, sensationalist, story. Only the pre-replacement Note 7s have been banned.

Never link to a click-bait site instead of an actual announcement or reliable news source:

https://help.carnival.com/app/answe...amsung-galaxy-note-7-smartphone---precautions
[Note 7 Questions & Answers] hoursenghong:
This news wouldnt be existing if new iPhone werent making hissing sound.
[Note 7 Questions & Answers] themissionimpossible:
Actually sammobile.com is a primary, reputable and essential web site for any advanced Samsung phone users, and everybody knows it...;)
[Note 7 Questions & Answers] Shofar1:
Possible 2nd recall from Phandroid:

If the Federal Aviation Administration and Consumer Product Safety Commission find that the Samsung device which went up in flames on a Southwest Airlines plane was, in fact, a replaced Galaxy Note 7, Samsung may need to issue a second recall for the phone. According to a Bloomberg report, this sentiment is shared by two former U.S. safety officials.

“If it’s the fixed phone and it started to smoke in his pocket, I’m going to guess there’ll be another recall.”

– Pamela Gilbert, former Executive Director of the U.S. Consumer Product Safety Commission

The Louisville Metro Arson Squad is currently in possession of the device, working with Samsung, FAA and Consumer Product Safety Commission representatives to determine the cause of the explosion and if it is a replacement Note 7 as the phone’s owner claims.

Samsung’s Q3 financial report doesn’t show that the Note 7 recall has a huge effect on the company’s earning, but we can imagine things could take a turn for the worse if a second recall for the Note 7 is issued.
[Note 7 Questions & Answers] Woods97:
If this happens I'm cancelling my pre order as I've been waiting since the 28th of September now for this phone and I still have nothing. Samsung have really let us down big time with this phone.
[Note 7 Questions & Answers] Shofar1:
With Samsung and various consumer safety groups currently investigating a report that a “safe” Samsung Galaxy Note 7 went up in flames on a Southwest airplane, Sprint wants to offer its customer some piece of mind. The service provider will allow its customers who own the replacement Samsung Galaxy Note 7 to swap out their device for any other smartphone.

“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window.”

Samsung still maintains that the replacement Galaxy Note 7 units are safe to use. That being said, owning a Note 7 may be more of a liability than most people are willing to accept.

From Phandroid
[Note 7 Questions & Answers] Shofar1:
From Engadget:

Reports that a Galaxy Note 7 issued as a replacement caught fire on an airplane may be too much for at least one carrier. Bloomberg cites a single unnamed source claiming that AT&T is "considering" stopping sales of the troubled phone based on that incident. Although AT&T (along with Sprint, T-Mobile and Verizon) have already issued statements indicating that customers can return or exchange their replacement phones, this would go a step further. The rumored deadline for the decision is Friday, which would put pressure on Samsung to figure out what's going here.

While phones that weren't recalled have caught fire on flights before, like this iPhone that grounded an Alaska Airlines flight in March, the spate of problems with the Galaxy Note 7 and subsequent recall have everyone, understandably, on high alert.

Tonight, Samsung issued a statement indicating it's continuing to look into this latest incident, we'll see what happens next.

Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices.

We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible.

We remain in close contact with the CPSC throughout this process.

If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation.

We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process."
[Note 7 Questions & Answers] Shofar1:
It sounds like a time for a Note 8.

As for me I'd rather have replaceable battery than water proofing.

And no edge please.
[Note 7 Questions & Answers] loris100:
lol so much talking about few explosions worldwide out of several millions unit, and the usa trying to ban at any cost the note 7...what a strange coincidence, ofc it has nothing to do with the iphone;)

because when the eu fined apple with 14b the usa went mad about the eu hurting its little beloved puppie corporation...

tldr; is not as a big of an issue, is just the corrupted state trying to defend their own interests, ban note 7 more iphone sold etc...:cool:
[Note 7 Questions & Answers] thering1975:
Not sure what to think seeing as was posted to an appledaily site but apparently another one

http://focustaiwan.tw/news/asoc/201610080009.aspx
[Note 7 Questions & Answers] notefreak:
According to a member here, exchanges in Taiwan will be made end of November... it was in a post.
[Note 7 Questions & Answers] htcplussony:
That can't be right and makes no sense.

This looks like the original apple daily article http://www.appledaily.com.tw/realtimenews/article/local/20161008/964168
[Note 7 Questions & Answers] gCloud:
Imei can seen on the box and is a safe one.
[Note 7 Questions & Answers] thering1975:
Should be interesting then, see what happens next
[Note 7 Questions & Answers] notefreak:
Yes, would be "interesting" for some I sure. I am thinking more "infringment of personal property and right ofnfree choice".
[Note 7 Questions & Answers] thering1975:
i meant interesting in seeing what Samsungs next move or explanation is.
[Note 7 Questions & Answers] mvtm:
Guys i bought my Note 7 through Samsung.com

I just received like 4 days ago the special package (Stericyle) to return my Note 7 for a full refund. Has anyone completed that process? Or gone though or is going through? I'm not in the states, so my brother is handling it for me... but what does the Stericycle instructions say... and how do they refund me my money.. if anyone is more familiar with the process...

Thanks a bunch
[Note 7 Questions & Answers] jackdforme:
http://kstp.com/news/samsung-replacement-phone-melted-zuis-farmington/4285759/?cat=1
[Note 7 Questions & Answers] Novarider:
Now they are melting while NOT on charge.
[Note 7 Questions & Answers] Aimara:
hmmm a 2nd recall ? first recall already cost them a large sum including freebies handout , if the four cases is proven not a hoax , smart move now really is to just either refund or allow customer to switch to other models , things would be simpler if the battery was removable
[Note 7 Questions & Answers] Gplayjay:
has anyone opted to replace the recalled note 7 they have for a different color and been successful??? i bought mines from craigslist and they are going to exchange it but said i have to keep the same color
[Note 7 Questions & Answers] notefreak:
Who is going to refund the accessories? I purchased over 150 $ worth of them and many others have as well so how would it be a smart move for Samsung to kill off the phone?
[Note 7 Questions & Answers] guthrien:
They're not going to have a choice. Maybe there will be a class action for our other expenses and how horrible they've handled this. News j just got worse today with another fire in the US and Samsung possibly trying to hide it.