yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] BarryH_GEG:
[MENTION=7688808]Belimawr[/MENTION], how does this previous Samsung commentary align with what was published in the UK?

Samsung concluded that the faulty batteries are to blame for the explosions. Samsung SDI is the group within Samsung that makes batteries for the Galaxy Note 7. That is, Samsung SDI produces the battery cell, but the battery pack production is outsourced to other firms. Korean ITM Semiconductor produces the battery pack for the Galaxy Note 7’s that are sold in Korea. ITM’s batteries seem to have been the ones that exploded. Meanwhile, most phones sold in China are going to have battery packs from Chinese company Amperex Technology.
[Note 7 Questions & Answers] Batfink33:
It's still being rolled out worldwide so if there actually was an accident and someone was hurt then can you imagine the negative publicity and hell it would cause for Samsung? Best to come clean and pull them all. The fact they don't expect anymore incidents, have a cause, are giving statistics like 1 in 45000 makes you think if it's going to explore it's going to explode fairly quickly after first using it? A fault like that wouldn't survive for long?
[Note 7 Questions & Answers] Jsteelmon:
Well it seems I cheated death again today and won.

I charged my Note 7, with the supplied charger and cable and fast charging enabled all while holding it in my hand as I was playing a game.

I'm off to go buy a lottery ticket because I'm feeling lucky.
[Note 7 Questions & Answers] gekkehenkie11:
Exactly my take based on this info. Either the device has the problem and it will heat up big time (and might cause an explosion worst case), or it's just fine and will stay like that. I'm feeling quite assured after reading this info from Samsung anyway. In fact, if all this is true I might not even go through the trouble of having it replaced. I guess more info will come out the next few days.
[Note 7 Questions & Answers] Batfink33:
They said they were still talking with their supplier and looking into it so I'm sure more info will come out. I don't think they've been very aggressive in their "recall" i think if they thought it was a "real" issue they'd be telling us to switch off our phones and get them back ASAP. It all just seems a precaution thing. Carrierd are also being quite relaxednin general, CPW saying "if you're worried phone Samsung".At the same time I have a 13hr flight in a month and I'm not sure I'd be comfortable taking this on the plane lol.
[Note 7 Questions & Answers] Belimawr:
Samsung seem to have just published a blanket response it's down to a manufacturing plant creating a fault in some batteries.

now I realise it is a totally different medium but I once did a tour of the Nissan battery plant (UK) when I was looking for a job and trying with Nissan, the way a battery is made by a sandwich of quite thin layers, some of these compartmentalise the battery meaning it is technically one battery but it may run as multiple cells internally, if the separator layers happened to be faulty it would be like connecting multiple batteries together that can lead to them expanding and ultimately exploding.

the problem with a phone battery is the density of the battery as small as a phone battery those layers become exceptionally thin, so much as a pin hole can lead to a runaway reaction, so something as simple as a faulty role of film could lead to the batteries failing as the heat under charge due to thermal expansion opening the holes and once the reaction starts there is little that can be done to stop it, there are a few demonstrations around of people putting pins or nails through batteries and showing them expanding as they break down the protections and slowly get out of control until it goes pop.

but I think their problem is they know batch X of batteries are faulty, now the problem is the battery can't be seen by the end user and with something as small as a battery they likely don't keep direct records of what battery went in what phone, so they could probably take a guess that that batch of batteries went between 2 serial numbers, but then they chance that some of the batteries may have been mixed in with Batch Y when it was brought to the line, so it becomes a point where they are safer and far better off with a total recall since the end user has no way to check and realistically neither does anyone else without debonding the glass on the phone.
[Note 7 Questions & Answers] Ayzhin:
Oh **** lol how could that happen

Gesendet von meinem SM-G900F mit Tapatalk
[Note 7 Questions & Answers] Batfink33:
I saw a report saying that they don't want to give out devices or batches that are affected because it could create a "black market" where faulty devices are sold cheaply. I think they know fine well what batches are affected and mixed. If there's no reports from the UK or the rest of the world in the coming days of explosions then it's strange it's been limited to the US and South Korea. You can summise they got the faulty batches then.
[Note 7 Questions & Answers] amith007:
Any idea how to return the phone bought from Best Buy? I got my free gear fit 2 on the spot and also I payed around 78 bucks in tax for the phone. Mine is an AT&T unit and they are talking about returning or exciting the phone at an att sore. Do I need to give back the gear fit 2? Also will att return me the 78$ tax I paid in Best Buy?
[Note 7 Questions & Answers] MKchrias:
I called Samsung UK Customer services after a text from cpw. I was told to expect a call back within 7 working days to arrange collection of current phone and delivery of replacement in next 3 weeks. I asked if it could be swapped at my local Samsung store an was told to ask for it when I receive call.
[Note 7 Questions & Answers] Belimawr:
the UK never got a full release, people like me have them due to early release offers from select suppliers, it was due for release today. so chances are the UK phones were manufactured after Korean and American phones had already used up the majority if not all of the bad batch of batteries.
[Note 7 Questions & Answers] BarryH_GEG:
When multiple sources for the same parts are used there's no reason to identify by device serial number or batch which part goes in to which phone. If the Sony and ISOCELL camera are designed to the same standard it wouldn't make a difference which was used during production. The battery is admittedly more critical than a camera module but it's likely Samsung didn't keep track of which battery pack went in to which phone when a plant used multiple types. They know phones made in China are immune because the battery packs used in assembly are all from the same vendor and that vendor isn't involved in the identified fault. Had they been able to identify by s/n or batch which phones have which battery packs believe me they wouldn't be doing what they're doing.

---------- Post added at 02:11 PM ---------- Previous post was at 02:07 PM ----------

If you return the phone you'll have to undo the entire transaction which means giving them back the Gear Fit and them refunding the tax. Did you think you could return the phone and keep the Fit without paying for it?
[Note 7 Questions & Answers] amith007:
Nope. I had no plan to keep the gear fit if att gonna refund me with the tax. I was curious since none of the websites talked about the gift items.
[Note 7 Questions & Answers] svache:
I'm thinking that if you're bringing it to a ATT as opposed to BBY (not sure that is actually possible, but maybe it is), you could go the temporary phone route. I have a feeling that if you take a temporary phone now and opt to get the Note 7 again when they're available, that they may be willing to let you keep the Gear Fit 2 considering they don't lose a customer..
[Note 7 Questions & Answers] jfenton57:
We got our sprint Note 7's at BB and Sprint says we need to deal with BB. BB says they have to be returned within 14 days or you have to deal directly with Samsung.

I think with our BB Elite Status we actually have 45 days with phones....I need to check.
[Note 7 Questions & Answers] svache:
For phones it's 14 days on all membership levels with BBY. All other items are 14 or 15 days for regular customers, 30 for elite and 45 for elite plus.
[Note 7 Questions & Answers] Belimawr:
that is the case for a return, but in the event of an official recall (Samsung hasn't detailed it yet or worked it out with suppliers) who ever supplied you the phone would by law have to deal with the recall and notify you or they would be held responsible should you be left with a phone that is faulty.
[Note 7 Questions & Answers] svache:
I think the problem currently is that the recall is so new, it's not yet listed on either the BBY or the CPSC website. It'll probably chance when the list is updated :)
[Note 7 Questions & Answers] themissionimpossible:
Probably no reports from other regions mainly because the Note 7 distribution is not yet officially started in many European countries, for example in Italy it was officially starting on 2nd September from on-line shops, 5th September in physical shops...
[Note 7 Questions & Answers] Belimawr:
UK did early launch with certain distributors Tuesday (how I got mine) official release was today (friday)

but the manufacture date of mine is on the 23rd of this month, so chances are the US and Korean phones took up the majority if not all the faulty batch of batteries, since they released before my phone was even built.
[Note 7 Questions & Answers] svache:
I'm wondering if this was posted yet, I haven't seen it myself (tried to look for it quickly just now) but it would seem they have new Note 7's available next week..

http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/
[Note 7 Questions & Answers] jak341:
My local VZW rep. didn't have details yet. On the phone with tech. support, and they are taking an awfully long time to come back.

Edit: VZW is keeping hands off. They are connecting me directly with Samsung, who they say are going to handle the entire process.

Edit2: Samsung is also playing hands off. Said Verizon is handling the recall.
[Note 7 Questions & Answers] hoursenghong:
Its faulty battery m, bruh. If it WILL ever happen, there isnt a fixed date on when it's gonna happen. 1-2 days after the end of the warranty? Im the unlucky guy most of the time.

I plan to use this phone for a long term. So. I'll be safe and not sorry.
[Note 7 Questions & Answers] dja2k:
I will only do the exchange with Samsung if they do advanced shipping sending my new Note 7, then when I receive it, send them back the defective one. No way am I going to stay without a phone.
[Note 7 Questions & Answers] d.cortez:
while your statement regarding registration of international Note 7's on the US Support site is true, i was able to register my international Note 7 so it appears in my Samsung account on the US support site. my steps: (1) navigate to the global Samsung Site, (2) select the country of origin for my device (Dubai in my case), (3) navigate to country of origin Support site and (4) log in with my Samsung user ID and register my device. When I returned to the US support site, my Note 7 appeared in the list of my registered devices. just wanted to pass this along in case anyone else wants to have their international Note 7 appear under the US Samsung support site. i would at least 'hope' Samsung uses the registered devices from it's worldwide support websites as one (not only) source to determine what devices need replacement. :good:
[Note 7 Questions & Answers] Itchiee:
Samsung just emailed me...

Dear :

We are writing to you about your recent Samsung Galaxy Note7 purchase on Samsung.com.

As you may have heard, there have isolated battery cell issues reported, which affect the Galaxy Note7 device. After a thorough review and in order to ensure that our customers have the best possible experience, Samsung has launched the US Product Exchange Program. The program offers you the ability to exchange your Galaxy Note7 either for a new Galaxy Note7, a Galaxy S7 or a Galaxy S7 Edge. New Galaxy Note7 inventory should be available as early as next week, and Galaxy S7 and Galaxy S7 Edge devices are available now. You will also have the ability to exchange or receive a refund for any Galaxy Note7-specific accessories you may have purchased. Regardless of which Galaxy device you choose as the exchange, you will also receive a $25 Reward eCertificate good toward the purchase of mobile accessories or devices at Samsung.com.

We are in the process of finalizing the full details of the US Product Exchange Program, and will contact you directly, within the next few days, to provide you with the additional information you’ll need in order to exchange your Galaxy Note7, if you decide that this is the course of action that you’d like to take.

If, before we contact you again with the details of the exchange program, you have any questions or concerns, please don’t hesitate to call the Samsung eCommerce Customer Support Team at 1-855-726-8721; our support representatives are available seven days a week from 9:00 AM – 9:00 PM, Eastern Time.

Please be assured that your safety and confidence in the Samsung products you own are our highest priority, and we sincerely apologize for this issue. We are committed to doing everything necessary to ensure that you are completely satisfied with your purchase, and to ensure that you continue to be confident about our products and our brand.

Thank you for your business!

Sincerely,

The Samsung Direct Team
[Note 7 Questions & Answers] Belimawr:
it will likely come down to the retailer who sold you the phone, so basically you walk in hand over the old phone and get handed the new one. (or as some firms have offered get given a loaner phone till they have the new devices)

the problem is Samsung has said they are contacting distributors to coordinate the exchange, so it seems likely when the full details are released the option won't be there to go to Samsung, on contacting them they will likely tell you to go to the retailer who sold you the device, this is where the problem could come in for people with imported devices, as depending on the chain of resellers before it gets back to the person who actually purchased the device from samsung it is unlikely the device will be swapped.

also even if your local support will deal with you, the phone you have if it isn't stocked in your country would be unavailable to the local support meaning they would still be incapable of actually replacing the device and would probably make you deal with support from the country for the phone then you are looking at getting the phone back to that country.

the fact you had to register the device on a different version of the site will mean all the agreements you agreed while registering the device and all info will have been for that local country, it's a very sticky wicket when you start dealing with imports, it is a problem I have experienced in the past with firms being unwilling to repair US devices through UK/European repair centres telling me I would have to send the device to the American repair centres at my expense and pay the return shipping to get it back to the UK. the argument they always gave was the difference in hardware for different countries leading to the devices being incapable of being replaced and irreparable outside their intended region.
[Note 7 Questions & Answers] d.cortez:
yep, totally get it. :) that's the risk i've taken the last 4 years with no problems; this time it might be different. either way, i'm (fortunately) able to get another one, which i might do after replacements are distributed & users have confirmed their still rootable devices.
[Note 7 Questions & Answers] winol:
Feel very sorry, I am really in love with my note7, so far, everything is fine, nothing wrong, but I will exchange it when the recall starts, what a pity for all the people that got their phone outside the official dealers.....
[Note 7 Questions & Answers] i killed tupac:
I'm glad this is happening...because on one of mine without a screen protector, this "Gorilla Glass" is scratched to **** all along the edges of both sides-just from everyday use. The glass is actually concave, the edges are higher than the center, and those are scratched to ****. Not very impressed.
[Note 7 Questions & Answers] jpbl1976:
As I read more news about the recall and comments in various channels, I feel bad for Sammy. This debacle really plays into Apple's hands.

Tim Cook might not do it but I can just see Phil Schiller alluding to Sammy's issues onstage next week. Remember, that's the bloke who said using a 5-year old PC was 'sad,' even though many of their own users maintain Macs and MacBooks for longer than that.
[Note 7 Questions & Answers] amith007:
So I went to Best Buy from where I bought the phone, they told me that they haven't received any recall orders and hence not going to accept my phone as today is the 15th day. I got my phone on day 1 (19th). They informed that I have to deal with samsung for any return or replace. I tried calling Samsung and the automated system said to check the Samsung page to see the update on Note 7 recall. I feel like I did a big mistake by going to best buy. What's the story with other retailers? Anyone taking returns??
[Note 7 Questions & Answers] bagged00:
I got 2 or 3 tiny knicks on the bezel beside the s pen. Wonder if this will affect exchange?
[Note 7 Questions & Answers] Spike96:
It's Verizon that's going to be handling the recall, but no one has details yet. Give them some time. All the customers are going crazy emailing and calling in, but it's pretty useless as the actual exchange program has not been finalized yet.

Just give them a few days to work out how exactly we will get our new devices.

BTW, Verizon has allowed full refunds without restocking fee for any Galaxy Note7 until September 30th.

http://www.androidauthority.com/samsung-galaxy-note-7-recall-714419/
[Note 7 Questions & Answers] jak341:
That's what I am going to do. I'll call back sometime after the holiday when things get finalized.
[Note 7 Questions & Answers] radioraheem2:
Don't be dense. This thread is about the recall and it happens to be the BIGGEST tech news in the world right now so people are going to comment on this. No one is saying "those of you who don't worry are dumb", but several of you are telling people who are concerned "you're paranoid".
[Note 7 Questions & Answers] Hiroya Fujimiya:
Because of this fiasco about recall, in my country(Indonesia), our pre order has been cancelled by samsung indonesia ,and we will be refund and have a compensation for this. BUT the terms and condition still in grey area which is samsung indonesia still dont know what the terms and condition this situation will be.
[Note 7 Questions & Answers] calinormy:
That's not true. Check orange.ro
[Note 7 Questions & Answers] hoursenghong:
I've already got the taste of note 7. Wish i could refund and buy new iPhone instead lol.

But only replacement is offered ATM.
[Note 7 Questions & Answers] JHimmelbauer:
Got today this info from my dealer from Dubai concernig my SGN7-FD device (produced in Vietnam at 27th July):

Von: Help Desk [mailto:support@from.ae]

Gesendet: Samstag, 3. September 2016 09:08

Betreff: from.ae: Order

Dear Josef Himmelbauer, do not worry we test and check device.

İn the First party was not any problem

At this moment there Samsung UAEhave not information, instructions for replace or exchange. Next week Samsung will inform and provide which batch have be recall. As we get information, we will inform all customers ​
[Note 7 Questions & Answers] notefreak:
In my country there has been no anouncment, no instructions no nothing!! If someone by Samsung is reading these, in Slovenia nothing has been done, not a statement, not even a word, it is shameful and you should do something about it!! News articles are acting like noone here is in possesion of the phone yet! My mobile provider is not responding and neither is Samsung Slovenia!!
[Note 7 Questions & Answers] hoursenghong:
Calm down. Samsung just announced. But they have not made contact with all distributors aroundthe world yet. It's worldwide problem, which will take quite long.
[Note 7 Questions & Answers] iceborg_ajs:
TBH I'll be glad for the recall - my phone hasn't worked well since the last update and is currently in a boot loop!

Moving back to Samsung Note 7, which promised so much, has been the worst experience ever!
[Note 7 Questions & Answers] tsiglas:
Here in Greece Samsung Hellas has made an anouncment in official page and in social media page...They ask if everyone own Note 7 device to comunicate with them as i have done allready (i own Note 7 duos 930fd vietnam 27-7-2017 with no problem so far buy from dubai ''From.ae), they asked me serial number - product code - manufacture - date of manufacturd - date of purcase and from where....and they told me to diactivate device,put it in the box, keep it safe and wait for respond from them soon...this all happen by telephone comunication.Today they inform as that all the phones that have been comunicate with Samsung Hellas and give the nessasary informations (imei-serial etc) are now in responsibility (of collect and bring new phones from Korea to give as new one ) of Samsung Greece and no one else like ebay-amazone-from.ae...if that is corect then we will have to give a big thanks to Samsung
[Note 7 Questions & Answers] Belimawr:
Just had a phone call from O2 (UK) they have given me 3 options,

Return the phone and cancel my credit agreement on the phone (basically refund)

Return the phone and swap it for any other phone altering the credit agreement to the price of the new device.

or the one they say they dont recomend that is hold onto the device until they have replacements in store and can switch them.

I took the third option but they have advised if at any time the phone starts to malfunction (get hot while charging or swell) I can take it back and get my money back or a different phone. but the person on the phone also said that the vast majority of people were taking option 3 and they would just have to keep everyone up to date on how things were progressing.
[Note 7 Questions & Answers] bluetoothless:
AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at www.att.com/note7
[Note 7 Questions & Answers] amith007:
I am currently running in a loop. I bought my phone from Best Buy and they are not accepting the return as the 14 days are over. They are telling me that they haven't received any recall notice and asked me to contact Samsung. Samsung says that all recalls are handled via carriers and asking me to contact AT&T. AT&T says that they can't accept a return for a device which is purchased from Best Buy. I am totally confused now. Guess I did a big mistake by going with Best Buy. Never again in my life.
[Note 7 Questions & Answers] Itchiee:
I know... they truly employ tool bags who dont really care about their jobs.

http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994

(This is on their own site.)
[Note 7 Questions & Answers] quartz88:
Mine is blue coral and i get it in France -samsung shop-
[Note 7 Questions & Answers] winol:
I think you all are forgetting one fact, the bootloops an brickings, which most probably are caused by the faulty batteries, so, the battery may not explode, but probably will fail to function well prematurely
[Note 7 Questions & Answers] amith007:
Thanks a ton for this link. I made the Best Buy guy take my phone back showing the link.
[Note 7 Questions & Answers] svache:
For me that's too many variables to take an unnecessary risk...

But whatever the case, I exchanged my own and my wife's Note 7 for a temporary S7 and S7 Edge last night and will exchange those again once they have the Note 7 back. To each their own, keep them, exchange them, do what you feel is best for yourself, that's what I did also :)