yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] DuffmasterFresh:
I messaged this to tropical_mobile on ebay: "When will you receive new stock for the recall of the Samsung Galaxy Note7 N930FD?"

They just replied in their usual 3 word fashion and said: "Yes. Next week"
[Note 7 Questions & Answers] notefreak:
What is 07??
[Note 7 Questions & Answers] Fishdj:
Sorry, I don't know. I looked up how to identify imei numbers for Samsung phones and that's one of the info returned.
[Note 7 Questions & Answers] Ambrosios:
thats all depends on them.....but my experience with online ebay dealers is that the phone is cover by samsung warranty.....which means usually you have to deal with the manufacturer yourself.....whether tropical mobile will be the middle man for the exchange is anyone's guess.....and its better to contact them directly and confirm......
[Note 7 Questions & Answers] akgrown:
Got a response from Samsung SG Support, but it was pretty much just a generic, canned message about the recall. It does sound like they haven't quite determined the exchange process yet for SG, at least from what it said in the message plus what's on their website (which indicates that they'll release details this coming week).

I shot a follow-up message to them requesting that they please specifically address my original questions of A) can you say for sure that my device is safe to use, and B) is there a service center in SG I can deal with directly for an exchange. Will update as things progress...
[Note 7 Questions & Answers] Belimawr:
that list is a load of rubbish, it may have worked once but mine has 08 but is manufactured in Vietnam despite that list claiming Germany.

if you want to know where your phone is manufactured the small text printed on the back should have listed "manufactured XXXXX" failing that download phone info samsung not only does it give you the manufacturing location and date it even tells you the temperature of the battery thats how I know mine caps out at 35C while charging and realistically that is the coolest charging phone I have ever owned.
[Note 7 Questions & Answers] Ambrosios:
They just announced it on Friday....i dont expect then to have a plan until later this week.......just give them some time.....

If you are that worried about your phone.....shut it off and dont use it until they replace it......

In their press release they said that they will have more details in the coming weeks
[Note 7 Questions & Answers] JulesJam:
In the US, you contact the seller and tell them you are returning the defective phone to them and you will pay the return shipping. If the seller refuses, dispute with paypal.
[Note 7 Questions & Answers] edwardob:
use "phone info" app to get info you need.... it's free
[Note 7 Questions & Answers] Rich1710:
I too purchased from tropical mobile and have found them slippery at best.

They have told me I can return the note 7, at first they told me I had to pay return shipping, even though they clearly say in their listing that they will provide prepaid return if there are any problems with the device. When I pointed this out to them they told me that I was returning because of buyers remorse and there was nothing wrong with the phone. I laughed and said yeah other than them having the potential to explode.. So I called eBay and they told me if the seller would not provide a return label they would. I then received a prepaid return FedEx label from tropical mobile along with an email telling me that Samsung would only exchange the phones and was not offering refunds. They went on to offer me a refund only if I paid $95 for the return FedEx. Again I called eBay and they told me I would be fully covered under the buyer protection program and to return the phone to them using their prepaid label. Tropical Mobile has lied to me every step of the way initially telling me that according to Samsung all Vietnamese phones were fine and not part of the global recall. I regret doing business with them and I'm happy that eBay offers the buyer protection program.
[Note 7 Questions & Answers] Ambrosios:
sure......but i was just talking about getting a recall............the phone isn't technically "defective"......its being handle as a safety recall......

recalls work differently than a defective phone.....so its a potential gray area.....all i can say is that open the dispute and see where it goes..........

doesn't tropical mobile has its own terms and conditions on their listing?
[Note 7 Questions & Answers] hkr:
I bought mine from never-msrp, who claims he's a real USA seller, with 99.9% positive feedback.

If US Consumer Product Safety Commission will force Samsung to recall all US units, I'm shure this seller will replace them as well.

On my question, how he might handle this recall, I got the following answer yesterday:

"Samsung are still checking on the Note 7 issue. They are trying to figure out if it applies to specific batch or model and should have answers within few weeks.

As far as we know, phones made in Vietnam are not part of the recall. Battery issue claimed on less then 30 phones over 2.5 million units. That is 0.000012% chance, which is very tiny and no need to be worried. If anything would change we will update.

Let us know if you have any more questions.

thanks"
[Note 7 Questions & Answers] NexVision:
I got mine from there as well it is a UK Vietnam model production date of 8/17/2016. Definitely one of the suspect ones I was using mine until last night when I felt it get real hot I unplugged it pulled my sim and sd card. It did not explode / implode or even expand, however unless Samsung officially releases a IMEI list stating this one is safe this puppy is going back already requested a return.

Also just checked battery type and I have SDI SDI
[Note 7 Questions & Answers] eyesofice:
I bought my 930fd from eBay and it shipped from Texas and I've not had any issues do far.
[Note 7 Questions & Answers] nihonjintaylor:
Good to know :eek:

Still debating if I too want to go through that hassle...
[Note 7 Questions & Answers] NIKKOTUASON:
Got mine at never-msrp also and I never really took to heart the battery fault until today when I found out that I have the SDI branded battery which are affected... Now I have to contact never-msrp again but dont know what to tell them.
[Note 7 Questions & Answers] force70:
Well you dont need to tell them much...global recall kinda says it all...
[Note 7 Questions & Answers] NIKKOTUASON:
I'm going to message them and tell them due to the global recall by Samsung I'd like to return my device. U just hope there is no restocking fee.

Thanks
[Note 7 Questions & Answers] GibMcFragger:
How did you check the battery type?
[Note 7 Questions & Answers] hag911:
http://www.ecommercebytes.com/C/abblog/blog.pl?/comments/2014/4/1397743494.html/2/20

https://www.reddit.com/r/Ebay/comments/3i328u/bought_lg_g4_from_tropical_mobile_and_they/

https://www.facebook.com/Dont-Buy-Tropical-Mobile-in-EBAY-191340317888639/

i don't understand why eBay still giving him option to sell on their website

why the FBI not doing anything?

Tropical_mobile , he is a scammer from long time ago
[Note 7 Questions & Answers] NexVision:
http://xdaforums.com/showpost.php?p=68541303&postcount=10

From a file browser in the root directory go to /sys/class/power_supply/battery/batt_type and open in a text editor.
[Note 7 Questions & Answers] GibMcFragger:
You can also check if you have one of the affected batteries here. (Click "ENGLISH" in the top right to switch over):

http://www.samsung.com/hk/note7checking/
[Note 7 Questions & Answers] Belimawr:
will only work if you have a HK note, it says at the bottom it will only register the HK serial numbers.
[Note 7 Questions & Answers] flyinj54:
Thanks for the website. Mine is good thank goodness.
[Note 7 Questions & Answers] kat3k:
So does this mean it will only verify HK serial number purchases? It said mine was not affected, but I purchased in US. Is my relief too early?
[Note 7 Questions & Answers] GibMcFragger:
Yea, it said mine was fine. BUT, who knows if that is accurate, being mine isn't an HK phone.
[Note 7 Questions & Answers] Belimawr:
it says it checks it against a list of affected HK phones, so if you don't have a HK phone it won't be in the list faulty or otherwise.

so basically every non HK phone will get the all clear because their IMEI will never be in the list as it isn't a HK phone, you would need to wait for a list for your own country.
[Note 7 Questions & Answers] GibMcFragger:
That's what i'm not sure of, now that I think about it. Not sure if I trust it.
[Note 7 Questions & Answers] HNIC215:
I think that is only for phones sold in/from Hong Kong and Macau.

I don't think it's a universal checking tool for other regions.

I hope I'm wrong because my IMEI comes up clean when I check it from that site.
[Note 7 Questions & Answers] hkr:
Anybody got a negative response?
[Note 7 Questions & Answers] batarfihm:
I just checked my Note 7 SM-N930FD

Mine is good thank God for that.

I think this tool "(http://www.samsung.com/hk_en/note7checking/)" Cut removes all doubt if your device safe to use or not.
[Note 7 Questions & Answers] NexVision:
Unless u got yours from one of the 2 suppliers listed on the page I would not be excited or even go by that result.
[Note 7 Questions & Answers] alltaken123:
Thanks.

Is this accurate for a UK exynos model or likely just saying not affected because the IMEI is not a HK 'area' model?

"Additional Information

Only eligible to those units with affected Galaxy Note7 IMEI number and were purchased at authorised re-sellers or authorised distributors in Hong Kong and Macau."
[Note 7 Questions & Answers] Fishdj:
Having a site to check means Samsung keeps track of the batteries inside each phone. So I have a feeling they might release something similar for each market/region.
[Note 7 Questions & Answers] GeoFX:
On what legal grounds can you dispute with PayPal if the unit was not defective to justify a return? The transaction was completed and both parties were content with the unit being non-defective prior to the announcement of the recall so all pre-sale conditions were satisfied. No seller ever puts it in writing that they will accept a return in the event of a recall nor should it be implicit in these types of cases. The reason why the major carriers and large third-party retailers are offering to provide "middle-man" services is to protect their reputation. Not sure if some of these ebayer's, local small-time operators, or craiglisters were care to put in the effort.
[Note 7 Questions & Answers] GibMcFragger:
That i'm not sure of. Now that I look at it more closely, it may be because our phones aren't from that region that we are showing as ok.

If anything, it at least tells us that they can now narrow down the affected phones by IMEI. I assume other regions should follow with the IMEI checking.
[Note 7 Questions & Answers] Belimawr:
only works if you have a HK phone as the database only has the faulty HK phones in it, so your phone will always come up negative if you are outside HK.
[Note 7 Questions & Answers] D.O.C:
repeated question, stop the cluttering!!! lol
[Note 7 Questions & Answers] alltaken123:
I checked using the file directory method and i'm showing as SDI :(
[Note 7 Questions & Answers] NIKKOTUASON:
I think we all have SDI.
[Note 7 Questions & Answers] gekkehenkie11:
70% of all produced notes have SDI and the others probably were sold in China. But keep in mind that even on SDI only a very small minority of the phones is supposed to have this production problem.
[Note 7 Questions & Answers] gclancer:
Mine is also SDI. N930FD Singapore variant. Made in Vietnam
[Note 7 Questions & Answers] NIKKOTUASON:
Hey guys when charging how hot is too hot? Drained my battery to 0 and fast charging it is warm but not too warm that its concerning, yet...
[Note 7 Questions & Answers] force70:
Check the temp....ive never seen mine get past 35C
[Note 7 Questions & Answers] NIKKOTUASON:
Mines is sitting at 37.2C right now. What do you guys consider a worrying temp is? 40C?
[Note 7 Questions & Answers] THATTON:
Tropical Mobile told me that they will have new stock next week and they will send me a prepaid return label one the stock arrives and ship out a device immediately. Then I will have to return the device I have now. Seems like a viable option to me and they have been a pleasure to deal with overall.
[Note 7 Questions & Answers] nihonjintaylor:
What did you say to them in regards to this? As they sent me an email saying that we weren't included in the recall. I just want to go about the same way so I can make sure it goes smoothly :).
[Note 7 Questions & Answers] JulesJam:
Clearly you know nothing about paypal buyer protection.

Those of you who bought a Note7 on ebay or swappa - you are protected through paypal. Just dispute. End of problem

Don't listen to the swappa sellers - dispute with paypal and get the phone returned to the seller. End. Of. Problem.
[Note 7 Questions & Answers] THATTON:
I said:

This is simply not true. I contacted Samsung and they said the only units that are not affected are the units manufactured in China. They said the recall is global though and they suggest that EVERYONE returns the device. The devices that have the highest rate of failure are those manufactured in Korea and Vietnam. I am still in contact with Samsung to get proper instructions on how to exchange for a new device.
[Note 7 Questions & Answers] CerveCesar:
My other phones, while I was on Youtube and the charger plugged in. Temp went up to 35C after 1 hour of play and charge. However with Note7 I've gone up to 38C [emoji28]

---------- Post added at 05:33 AM ---------- Previous post was at 05:29 AM ----------

Check again. On the Hong Kong site it has an app that checks your IMEI to see if your is on bad list. I got info that Korean made are the affected ones [emoji56]
[Note 7 Questions & Answers] THATTON:
I don't need to check again. Global recall means global recall.
[Note 7 Questions & Answers] CerveCesar:
Your "Global Recall" is wrong! read from the beginning on the posts before spreading bad info. Or else read a news paper please https://9to5google.com/2016/09/05/s...will-reportedly-stop-using-its-own-batteries/
[Note 7 Questions & Answers] radioraheem2:
guys, i'm from Hong Kong. I wouldn't trust that Samsung HK site on checking IMEI if you're NOT using a HK device. The Note 7 just launched in HK on Sept 2 ( the day the global recall was announced) and they released a statement saying that all devices released on Sept 2 are "safe", but they had released 500 early units a week before (to premium Samsung customers), and THOSE may be affected.

so i'm pretty sure that Samsung HK website to check the IMEI is for HK phones only. the reason our non-HK phones are showing up as "Not affected" on that site is because they are only scanning for that database of 500 early defective devices. If samsung really had a universal IMEI search for all phones, they would have announced it and put it on the GLOBAL samsung page, not just the HK page.

TL;DR, don't trust that Samsung HK IMEI check page if your phone is not a HK phone
[Note 7 Questions & Answers] THATTON:
You are taking my use of the term out of context. Someone asked what I said to Tropical Mobile. I told them what I said she what Samsung told me. Have a nice day.
[Note 7 Questions & Answers] JulesJam:
Exactly. It only has the range of affected IMEIs that were sold in HK and Macau.
[Note 7 Questions & Answers] gclancer:
I got a response from Samsung SG. I will use this letter to dispute with my eBay seller if they refuse to accept exchange request without charge me the 10% restock fee

Here's the official notice from Samsung SG as well for anyone who has the SG variant

http://www.samsung.com/sg/news/local/samsung-will-replace-current-note7-with-new-one
[Note 7 Questions & Answers] karelson:
This is what my eBay seller told me

What do you think?
[Note 7 Questions & Answers] D.O.C:
tell him to provide official proof of his claims,documents o links to official samsung statement. Sorry but no one word but Samsung's is to be believed everyone is not publishing different statements about it.
[Note 7 Questions & Answers] Fishdj:
Is that from tropical? Because I got mine from a different seller and received the same response when I asked him about the recall.
[Note 7 Questions & Answers] GeoFX:
No need to be so condescending as I wasn't arguing with you. It was just a question. If you read my response (and that was all it was), it specifically was related to the recall after the transaction has already been completed and all parties were satisfied. It's obvious PayPal would intervene if a defective unit was involved (like if it was broken) and I wasn't questioning that. It had to do with a recall that was announced after the transaction was completed. It seems like the seller would have no responsibility to take care of any issue related to that as that isn't covered under the existing terms of sale. Thus I don't see how PayPal can do anything about it if it has to do with a later recall. An analogy would be if I buy a car from someone and 2 weeks later Ford sends out a recall notice for a faulty air bag...Is the seller who I bought the car from responsible to deal with the issue? Can I ask PayPal who handled the transaction to intervene? Probably not right? If you have any examples of this situation where there is legal precedent I'd like to hear about it.
[Note 7 Questions & Answers] Travis Bickle:
The devices are defective.
[Note 7 Questions & Answers] GeoFX:
So is a faulty air bag that invokes a recall.
[Note 7 Questions & Answers] Travis Bickle:
Your point?
[Note 7 Questions & Answers] GeoFX:
The original point is whether a PayPal seller is responsible for taking care of a recall issue ias per the thread title and my questions. Please refer to the automaker recall example as an analogy since it's very similar. Thanks for contributing.
[Note 7 Questions & Answers] Travis Bickle:
I was talking about the analogy you chose to use, it's not similar at all for many reasons. First of all you can't import easily ,if not at all, a car that is made for another market which is the case here. Second, you cant really put the car in a box and send it back, so you will have to deal with the issue on your own.

And of course the seller is responsible for taking care the issue in this case, cause the devices are defective. They just don't wanna go through the trouble.
[Note 7 Questions & Answers] GeoFX:
The example I used was for a domestic car maker so importing isn't an issue. The argument is still valid though... I purchase a vehicle from eBay using PayPal... A recall gets issued...is the seller responsible for handling the recall? It doesn't matter if a car is brand new, one year old, or ten years old. If the car had a broken steering wheel, yes it defective and the seller has a responsibility. If a car has a faulty air bag and the manufacturer issues a recall later, its defective yes, but does the responsibility now shift to the manufacturer and buyer? The latter example is similar to the Note 7 recall.

I guess we have different views on what is considered defective. If it's defective as defined under the conditions of sale such as a broken display, not powering up, etc then yes PayPal can intervene on the buyer's behalf. If there is a later recall from the manufacturer like Samsung, the situation becomes a lot murkier as it wasn't defective under the terms of sale between the two parties.
[Note 7 Questions & Answers] EarlZ:
100% made up story especially when someone tries to quote details like manufacturing lines/batches etc etc, the tactic is to convince you that they know ever minute detail down to the production line, they could even probably tell you the names of who placed the stickers on the devcies :p
[Note 7 Questions & Answers] FrenchJo67:
How do you know what country my N930FD is ? It has an Exynos8890 and charger had UK type plug
[Note 7 Questions & Answers] Travis Bickle:
You are still comparing apples to oranges, most of the people here bought their phones from eBay cause they couldn't find the version they wanted in their market (for example the duos version). And I'm pretty sure that most of them were imported, if they bought them from an authorized Samsung seller then they wouldn't have issues sending them back.

Also, just cause its not visible from outside (broken screen) doesn't means that it's not defective, Samsung did a recall for that reason and they are losing money for that same reason.
[Note 7 Questions & Answers] GeoFX:
The first part I can understand. The second part is where we disagree. Everyone agrees it's defective no doubt. The issue is who is ultimately responsible to handle the recall as I stated... The seller or is it between the buyer and manufacturer? And whether PayPal can intervene in the case of a recall.

And are you positive that most people are buying from authorized Samsubg dealers? A lot of the questions could be coming from people buying from no name eBay dealers or individuals from Craigslist.
[Note 7 Questions & Answers] B3501:
That's totally fake and the seller is just hoping your Note 7 is in the 0.1%. Samsung have called ALL Note 7s back except in China.
[Note 7 Questions & Answers] Travis Bickle:
Its between the seller and the manufacturer to handle the issue. Especially since Samsung did a recall.

And no I never said that most people in here got it from an authorized Samsung dealer, I said that they wouldn't have issues if they bought it from an authorized seller. And I'm pretty sure eBay sellers that sell imported phones are not authorized dealers.
[Note 7 Questions & Answers] GeoFX:
I don't think it's as clear-cut as you're making it out to be in regards to a recall and associated legal responsibilitites. Any large reputable reseller like a carrier store or best buy would certainly be willing to be the middle-man to handle your return or exchange to preserve their reputation, not out of legal responsibility. But individuals or small-time operators could care less. I'll just choose to disagree with the stance that the seller is always responsible for handling the recall and PayPal can actually do anything and will leave it at that.

Would love to know if anyone has tried to dispute handling a recall through PayPal and if they w r e successful. Other than making something up like the phone was received defective independent of any recall, in which case PayPal will intervene.
[Note 7 Questions & Answers] akgrown:
Samsung SG just updated their site with a little more information and an initial FAQ you can download. Most importantly, for those dealing with eBay sellers giving the runaround:

"We advise you to replace your current Galaxy Note7 during our exchange programme"

http://www.samsung.com/sg/note7exchange/
[Note 7 Questions & Answers] Fishdj:
Thanks. I wonder how I'm going to deal with my Singapore version here in the US...

"

Q: What if I bought it in Singapore but now residing in another country? How can I ship it

back and how can you send the units outside of Singapore?

A: You may exchange the device with the residing country, according to residing country’s exchange

process.

"
[Note 7 Questions & Answers] Travis Bickle:
Seems like no matter where you bought it from you can still exchange it by calling your country's Samsung.
[Note 7 Questions & Answers] gclancer:
UK plug are either HK or UK variant. But i believe UK sells the N930F and HK sells N9300 or N9308. N930F is exynos but N9300/N9308 is SD820

http://www.gizmotimes.com/smartphones/android/samsung-galaxy-note7-global-variants-models/14607
[Note 7 Questions & Answers] Ambrosios:
just in case...you should confirm with the "residing" country's exchange process and see what version of the phone you will be getting.... I am assuming that you have the international F version....which is not available in the US....so if you exchange it at a sammy store in US....they may give you the US version.....
[Note 7 Questions & Answers] Fishdj:
Well, I guess Samsung needs to come up with a better plan to handle this. I just called Samsung US and its telling me to contact Singapore's...I guess I will wait a few more days until they have a better layout on what to do about these international phones in the US.