yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] quattroginger:
i purchased new att note 7 off craigslist. seller received replacement device when they were deemed the fix but didnt want it. we met at an att store, confirmed everything was good, not reported stolen etc. it was new in the box. Contacted Samsung last Sat. First person i spoke with was a d*ck and told me i needed to know exactly where the original owner purchased from. he actually told me to go into my email and email the guy, lol. i had his number, he told me to contact him if i had any problems. he informed me of the exact best buy store he purchased from. when i called back i got a new person and they didnt care where it came from. young guy, american, started giving me options 1 at time. at the end of each offer, he would say "so are you ready to move forward with this offer". ahh, nahhhh not really working for me. so then the next offer would start. 4th or 5th offer i agreed to (which i was told by no means was i obligated to follow through with). $904 back for device, $100 att bill credit, $25 giftcard for accessories and a free gear vr or 256 sd. i also would complete this offer through a 3rd party company hired by samsung to assist in the returns. i was told to expect a phone call within 48-72 hours to schedule a time/public place of my chosing to meet this person. No call yet....................

Went back to my corporate att store that previously turned down my exchange of it since i didnt purchase through them. i was there to turn in my wifes iphone 6 (they gave her $650 for it) and they mentioned they had been accepting any att note 7 for the refund or excahnge. THEN, today, i went back to do it and they now are saying i need the original receipt from the previous owner.

So i understand that if all the Note 7's are truely dangerous they need to be turned in. but right now, in my eyes, Samsung doesnt really care. ill call for update today and report results but so far Samsung hasnt followed through to retrieve my device after i agreed to do so, and the carriers wont accept them unless purchased from their location. If they are so dangerous, then they shouldnt be worried about where they were origninally purchased and just replace them.

Additional Notes: my only other main options to complete this that were given to me was mail in my phone in the fire proof box, wait for check between 2-3weeks. Or if staying with Samsung, allow them to place $800 hold on my card to send me a new device and make sure i return the note. The $100 credit, and $25 giftcard was only offered if i stayed with a Samsung.
[Note 7 Questions & Answers] Pat.:
That means you could sell on ebay to a friend for three times the price & the friend could claim that entire price from Samsung & you can share out the extra money : )
[Note 7 Questions & Answers] racinwarrior:
cant sell them on ebay and in the US, selling a recalled product is illegal.
[Note 7 Questions & Answers] Pat.:
I don't live in the US but it was a joke obviously as it's fraud wherever you live.. anyway I'm not sure I can take advice from someone who didn't know the IMEI number gets sent when making a call : D
[Note 7 Questions & Answers] mvtm:
I wanted to thanks to the folks that wrote about emailing Samsung at president@sea.samsung.com

What happened to me is that i bought a T-Mobile Note 7 through Samsung.com US store online. I wanted a full refund but what none where near my refund, as i have been calling Samsung in the US but they were not diligent enough. I did have the fireproof box, was one of the first folks that received it. I emailed again Samsung, this time to the president email pushing for my refund. A day after i received an email of a Samsung E-commerce team member that my refund was in process. 4 days later or so i received a Samsung official email of the confirmation of my refund. Then a around 2 days more there was the notification under my bank's CC that a refund was issued. The process took around 10 days and the $909 posted as a Samsung.com refund (Not Digital River) under my credit card. Seeing this i didn't know what to do with my Note 7 as i was just about to mail it in for the Stericycle Texas address for it to be scrapped but i couldn't make up my mind, until my brother told me to keep it. So now i have a Note 7 (that i never used, nor even turned on once as i was in vacations) and i got my complete full refund by Samsung.com. I couldn't think of a better outcome, i don't know if i am lucky but i wanted to thank you all guys for reading about writing the president, that i saw at this thread. That email solved all of my problems.

I bought an iPhone 7 Plus 256GB with the refund, it's arriving next week. Had to put around $120 more but at least it is a safe device. Will NOT use the Note 7 under any circumstance but at least keep it so i can look at it (?).

BTW i am not sure if the people who bought through Samsung.com US on XDA have been refunded???
[Note 7 Questions & Answers] abbstores1@gmail.com:
hi everybody!! I have good news.. if you are stuck with your samsung note 7 international version, purchased on ebay ,

I have the working steps:

first, for sure you have a lot of patience because this recall start on september and still waiting.

2- call samsung to 1-844-365-6197 (you need at least 1 hour on the phone) they will inquiry, where the unit was purchased and the imei, color, etc. they will provide a ticket number #215xxxxx.

then the call will be transferred to the refund department, asking the same questions all over again.. they will provide you a ticket number #511xxx

samsung us will ship thru UPS a brown box from stericycle, with small box heavy duty inside.. .. put the unit inside and return with proof of purchase..

now waiting for the check to arrived.. after they get my box.. 5 to 7 business days..

Good luck!!
[Note 7 Questions & Answers] rxkelly75:
1-855-291-6255 is the direct line to avoid that 844 number.
[Note 7 Questions & Answers] netnerd:
they received my note7 Friday October 28, 10 days now still no check.
[Note 7 Questions & Answers] rxkelly75:
Oct24th here and still no check as well. Customer service told me by end of the week.
[Note 7 Questions & Answers] CursiveQ:
Good luck, they received my box on Oct 20th and have been giving me the run around extending the time frame each time. 5-7 then 7-9 then 10-14.

Now 14 days has passed and they are "unable to verify" some information and can't give even give me a time frame of when the issue will be resolved or when i'm going to get my money back.
[Note 7 Questions & Answers] anhtruong51:
Today is the 16th business day since my phone got delivered. Nothing from Samsung yet. Called in today and was able to talk to a supervisor and didn't get anything because all he suggested was to keep waiting until the check come. His department (Note 7 Exchange) has no information about my phone. They didn't even know it got delivered after all this time. I had to provide the tracking number to prove that it was delivered to Samsung in Coppell, Texas. Have emailed president@sea.samsung.com but haven't got back a reply. I've been waiting for this check for a month or so and I am tired of waiting. However, there's nothing I can do except praying that Samsung will do the right thing for us third-party Note 7 buyers. I wonder if anyone has got their check as promised from Samsung. If so, please share.
[Note 7 Questions & Answers] DionWhite33:
I went through 50 phone calls with ailments spent almost a hundred hours on the phone. I went to the exact same things you guys went through the only thing is I haven't sent my phone and yet as I'm scared of not getting the check but now after reading this. They can kiss my butt

---------- Post added at 11:43 PM ---------- Previous post was at 11:42 PM ----------

Typo...discard ailments... would using talk to text
[Note 7 Questions & Answers] Fidelio_o:
They have had my phone since the 24th of OCT. still no check. They don't know anything, starting to think we are getting screwed. They didn't even have access to my tracking #, I had to provide it to them....sucks I'm here waiting for this money to buy a new phone, stuck with a cheap flip phone until than.
[Note 7 Questions & Answers] webelieveInGodButDoHeinUs:
Anyone can help me? i need proof of payment which i don't have as i bought it off craigslist, otherwise they are just offering me a s7 edge which is a loss in money!
[Note 7 Questions & Answers] Hohenfelse:
Same here. There is no full refund or replacement option with compensation for us (at the moment).

For sure I will not give in my device for a simple s7e downgrade with no compensation, worst case I'll keep it as an quiet expensive sentimental remembrance :D for my note collection in the cupboard.

That means, Sammy forces me to keep my device for now, until they decide how to deal with us.

They have no idea at the moment how to gather the devices from early adopters like us.

Waiting for response on this matter for weeks - no credible response at all - except the standard "turn off an give in" :)
[Note 7 Questions & Answers] Fidelio_o:
All I did was call the number, they asked me if I wanted a refund or and exchange. I asked for the refund. 4 days later I had my return box, sent it out, arrived 5 days after. Now I'm waiting for my money.
[Note 7 Questions & Answers] Hohenfelse:
Without requesting the receipt, really?

All the people I know who returned their n7 without receipt got replacement s7e only - nothing more. None of them received any cash (until now).

Pls. let us know if you're a lucky one, who gets (full) refund without receipt. Thx.
[Note 7 Questions & Answers] DionWhite33:
I would have had to buy an international phone for Samsung didn't lock the bootloaders encrypt them... every year since the Note 3 I bought my phone from T-Mobile. Including this year. Once I found out the bootloader is locked and I could not obtain root then I sent it back.. lost forcing me to buy an international version that was unlocked in the phone and bootloader Department. With that said even though I bought my phone off eBay for $980 the person I bought it from page Samsung so in the end Samsung got the money for that phone with that IMEI number. In the end it is still a Samsung product period with Samsung name on it. So for Samsung to push it to the back of the line or to treat us like rejects because we spent $1,000 cash online on eBay is found no matter how you want to word it. In the end it was Samsung they dropped the ball and we call these phones so no one should have to pay except Samsung not the customers
[Note 7 Questions & Answers] rayvallejo3k:
Look, in this moment I'm working in the Samsung recall program and it doesn't work in that way, let me explain you, no matter if the phone was brought in Samsung.com and the IMEI is registered with us, there's no way that we can help you if you can't prove you are the original buyer and the phone belongs to you. You must to have a digital ticket and the email account who made the purchase. I'm not denying samsung's guilt on this I'm only trying to explain there are correct process to do it. Regards!!!
[Note 7 Questions & Answers] Fidelio_o:
You guys contacting the same # I did? 1855-291-6255. They didn't ask me for anything.
[Note 7 Questions & Answers] webelieveInGodButDoHeinUs:
So has anyone found a remedy for the people with no receipt?

should we wait till s8
[Note 7 Questions & Answers] t0nyZzz:
I get a Z5 premium from this seller and the phone dead two weeks after that. They promised to help return it. But they never really give me the return label. After i open a return request on ebay, they immediately give me a phone call and promised to do a exchange for me. They asked me to turn off the return request on ebay and will process the exchange through e-mail. After i did that, they still never send me the return label.

After that, i asked ebay for help but they said as there is no evidence in ebay message shows that they asked me to close it, so they can not open a return request for me.

So i asked paypal to open a claim. Palpal asked me to send it back, and i send the phone back to their address in US and upload all evidence and tracking number . But i finally lose in the claim as paypal said they unable to verify i delivery it to seller. But it actually delivered. So at last, i lose my dead phone(which may can be fixed) and my money and paid the shipment for return.

They are just a piece of s h it
[Note 7 Questions & Answers] shojus:
So how many people do you "know" that returned their Note 7's and requested a full refund that actually just received an S7 Edge in the mail? Because like Fidelio, I was told that if I purchased my phone through an alternative method (Craigslist) than I would get the retail price of the phone and no more, unless I could prove I paid more for the phone than what T-Mobile was selling the phone for (as it was the T-Mobile version). So unless I could come up with a receipt stating that I paid more than $849.99 than I would be getting a check for $849.99 plus tax, in the mail. Keep in mind that I made several phone calls to confirm this, and each rep told me that I would be receiving a check ( NOT an S7 Edge ). I also placed my calls to that same number that has been circulating around this forum, and I made sure that I spoke with actual people from the United States, versus the people that answer the phones and tell you ALL the WRONG info. So I am hoping I do indeed receive a check and NOT a damn S7 Edge, or else I am gonna be pissed... BTW, still no word on any check or phone at this moment.

I sent my phone in around the same time as you did, the only thing I screwed up on is NOT taking down the tracking number because I ASSUMED that Samsung would know the tracking number of my specific package, seeing as they are the people that are supposed to be cutting checks! Well, like you say, they have NO damn clue what my tracking number is and NO means of contacting the company that my phone got sent to! I am livid right now and am going to be contacting upper management to get this resolved, so I at least know when my phone was received! This is gotta be the WORST way they could have possibly done this and it just makes me sick to my stomach that they think it's OK not to have the tracking number for a $900 phone that they are reimbursing you for... WOW, is all I can really say at this very moment... I just hope my check comes VERY soon, as I am currently needing that money to take care of things that were supposed to be taken care of long ago. Samsung just lost 100% of my business through this debacle and I won't even consider a TV or washing machine that they make to put in my home, like I said, they lost 100% of my business! Morons!
[Note 7 Questions & Answers] kat3k:
Who puts anything important into the USPS mail stream without recording the tracking number?
[Note 7 Questions & Answers] shojus:
Apparently Samsung and I both do! For one, I thought that the paperwork that was inside the box had the tracking number on it, which it didn't. And then that's when I called Samsung to ask them when my device had made it to them, and they had NO idea either... Does not matter anymore though, as I just received this nice email in my inbox today, from Samsung support.

"Your refund has been processed in the amount of $924.94. You should receive your check within 2-3 business days through UPS. We appreciate your patience and understanding."
[Note 7 Questions & Answers] Fidelio_o:
I just got off the phone with them, I should have my check apparently by Friday. Checks are being sent via UPS. A few people are getting emails with tracking on Reddit now apparently. (Haven't received one myself, but others have ).
[Note 7 Questions & Answers] shojus:
Looks like there is a big wave of checks going out then, as my amount is actually higher than I had thought it was going to be. Looks like they are paying me the actual retail price on top of taxes too! Very nice considering I was initially told we would not be getting reimbursed for taxes if we didn't buy from a retailer. And they are also paying me 8.5% sales tax versus the 6% that it is in my state. So looks like it all worked out! THANK GOD, cause I was getting seriously paranoid....

So I profited a decent amount when I actually thought I was screwed! Thanks Samsung! Bout time you did something decent...
[Note 7 Questions & Answers] Nitemare3219:
So if I have a phone I bought from someone on local classifieds (Craigslist) Samsung is accepting it and offering a MSRP refund?
[Note 7 Questions & Answers] Wacky2bakky:
That is correct. You can contact them and they'll send you a return box. Once they receive the phone, they'll cut you a check for retail price of that phone without taxes.
[Note 7 Questions & Answers] shojus:
Correction: I have not seen ONE single person that has received a check yet for their phone they sent into Samsung, via that support line in Colorado. So far all they have done is string us all along claiming we are going to someday get a check for the original MSRP price. If I would have knew it was gonna be like this I would have kept the phone and been using it all along.
[Note 7 Questions & Answers] force70:
Your better off selling it, there's lots of people who would happily buy an FD version. Id personally love to have another one and Im not alone there
[Note 7 Questions & Answers] shojus:
I agree wholeheartedly! I would NOT have sent mine out to Samsung if I knew they were gonna play tug of war with my damn money!
[Note 7 Questions & Answers] netnerd:
they received my note7 on Oct 28, just received this yesterday
[Note 7 Questions & Answers] rxkelly:
Received my refund from Samsung today. Seems like people are getting them now
[Note 7 Questions & Answers] Ambrosios:
my guess is that if you live in the US, CAN, or china.....you won't be able to return your F/FD device to replace your phone locally through the samsung store or warranty center. The V/A/P/T/R4/W8 version is SD version......while the F/FD international version is Exynos.....the chances of stores in NA will not be getting any exynos version of the phone.....

since they are replacing the phone rather than fixing the battery itself ......the chances of stores in NA will not be getting any exynos version of the phone.....my guess is that you have to contact the vendor directly to see if they will do the replacement for you........

usually warranties and recalls are based on where the device was originally purchased........so if your phone is originally sold in the UK.....it will probably needs to go back to UK for the recall.....
[Note 7 Questions & Answers] akgrown:
Later today when I have a chance I'm going to reach out to Samsung Singapore (country of origin for my FD) with my S/N and IMEI and see if A) what we're being told about Vietnam models by tropical_mobile is them blowing smoke, and B) if I can deal directly with a service center in SG. I'll update if I learn anything of use.
[Note 7 Questions & Answers] naruto.ninjakid:
edit

---------- Post added at 12:41 PM ---------- Previous post was at 12:38 PM ----------

This is why when I emailed them about how they offer 1 year Samsung warranty when they were a reseller and they blew me off I knew I couldn't trust them. Glad I waited to order from B&H.

---------- Post added at 12:42 PM ---------- Previous post was at 12:41 PM ----------

If you are in the US you can order it from B&H photo. They are a reputable store.
[Note 7 Questions & Answers] chriskwarren:
Don't let tropical mobile give you the contact number either. See this:

Source: http://xdaforums.com/showpost.php?p=62186449&postcount=127

I almost bought a phone from these guys last year (G4) and lucky for me the G4 forum folks posted their issues with the seller. Some Google searches on them gave me information on how they game Ebay's policies to get negative feedback removed and screw people around with their warranties. I decided to stay far, far away from them.

I'll be fascinated to see how you guys manage to work things out with them over this. I have never had dealings with them, but I came close. I hope things do work out, but I would not take them at their word at all, and if you are on the fence about getting a refund from them with ebay's support while you can, I would absolutely do it and not fall for any delay tactics and keep documentation of all correspondence, and keep track of all tracking numbers to see if they change, etc.
[Note 7 Questions & Answers] nihonjintaylor:
I'm also in the same ebay boat - using tropical mobile -

GOODS ARE COVERED UNDER 12 MONTHS SAMSUNG WARRANTY

IDA Licence: DBxxxxxx

SAMSUNG DEALER LICENCE: xxxxxxAA

WARRANTY LICENCE: xxxxxxx

---

So you're saying this stuff doesn't mean anything either? o.o
[Note 7 Questions & Answers] CerveCesar:
How did your "Unauthorized Retailer" manage to get a truckload of new phones? I ordered from Sammy on the 11th and had to cancel by the 25th due to no delivery
[Note 7 Questions & Answers] force70:
Got mine there also.

Im not one of the people freaking out over this..honestly i dont see 35 or 40 phones in a sea of millions sold as something to get my shorts in a bunch about.. but thats just me.

Even if Swifttonics says bring it in for exchange dont know if I will even at that.

On the other side if all of a sudden note 7s are exploding left right and center id likely then take it back. Seeing is how i can go to the store in person they cant really refuse or screw a customer over who is standing right there.

Well I suppose they could but that would be a very unwise decision for that individual.

One of the reasons i went local over say ebay is for that ability to add a personal touch should there be an issue with the device.
[Note 7 Questions & Answers] DuffmasterFresh:
I bought from tropical mobile and their customer service has been so-so. The listing told me my phone would arrive between a Tuesday and a Friday, but instead it arrived on the following Monday. I asked them why it was showing up late and they just said, "We will check." and that was it. What kind of response is that? I had some other correspondence with them that always got me one or two-word replies back.

I got my phone and the bottom left corner of the display has some all black pixels. It's almost microscopic, but it doesn't square off like the other three corners do. So, looks like I have to return it, but after they emailed me about not needing to return the phones for the fire issue, i'm not sure I'm going to buy one back from them. I would hate to return this one and just get a model that isn't new in regards to the recall.

The problem is, I go to Europe for business and I need the dual sim phone and I hate how we have to go through loops to make this happen.
[Note 7 Questions & Answers] krabman:
There are plenty of reasons and if you had ever been in the military and done an accompanied tour overseas you would know a number of people who have done exactly what you say cant be done in that paragraph. As to Samsung deciding, uh uh. Samsung will do what they have to, they don't get to decide what they want. Burning/exploding batteries are past do what you want.

I just received an email from Amazon offering me a full refund for my "without warranty" phone. Also for any accessories I have purchased for it and all shipping on their dime. The email further instructs me that if I have sold the phone to immediately contact the person I sold it to and THEY can get a full refund from Amazon.

To the thread in general, I think folks should stop fretting. Think about it. How many of the million odd phones out there right now were sold on ebay, Amazon, and from 101 other unauthorized sources? How many by authorized sellers that are in turn selling them to overseas buyers? Places like Clove, Handtech etc. How many purchased overseas and taken home to a foreign country where that same phone is not for sale? I don't know the number but I have little doubt it goes well into the thousands which is quite a lot of potential house fires, burn victims, etc. Does anyone imagine Samsung leaving all those house fires out there waiting to happen? I don't.