yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Brava27:
Woooooooooow I was so close to doing the same. Let me know your outcome. I have kept my explosive note 7 until replacements arrive to tropical mobile but now we can't even ship them? This is craziness.

Sent from the Mars Rover
[Note 7 Questions & Answers] racinwarrior:
yeah its ridiculous. I live in a small rural area and theres only 1 fedex location or i would try another fedex.
[Note 7 Questions & Answers] DuffmasterFresh:
I'm going to drop mine off tomorrow to be sent to Tropical Mobile, I'll let you know what happens. Did you tell them it was a Note 7? Anyway we can not disclose it's a Note 7?
[Note 7 Questions & Answers] ZOHAIBAR:
just a heads up for those who have purchased note 7 from overseas and brought to ksa, there is one shop who are taking all types of samsung note 7's, i bought blur coral from verizon (usa), and they refunded me with cash @2899 SAR.

Edit: i requested salesman does he need any accessory, he told me no, so i took out the everything, charger, headphone, cable, converter etc
[Note 7 Questions & Answers] seraphyz:
You probably shouldn't have said it was a note 7, but regardless you can ship it to there Ohio address via usps

---------- Post added at 10:48 AM ---------- Previous post was at 10:45 AM ----------

That's what I did, just write it's a smartphone and if asked say it's something else
[Note 7 Questions & Answers] racinwarrior:
they opened the box to check to see what it was, I had no choice
[Note 7 Questions & Answers] Pat.:
From a consumers point of view the phone is faulty according the the manufacturer so you are entitled to a refund & if the seller wants it back they should pay the cost of returning it.

When I buy online I pay via my debit card (keep PayPal balance at Zero) so I can take issues like this up with my bank.

However, due to the nature of the potential fault PayPal & Ebay should also take some responsibility for this & support buyers fully.

Ebay & PayPal should offer refunds for N7's no quibble.

Ebay certainly shouldn't be allowing white battery N7's to be sold on there.

The seller can then do what they need to do for compensation or exchange by speaking to their supplier but that's their problem, at the end of the day they sold faulty goods.
[Note 7 Questions & Answers] eyesofice:
I was asked if my package had a battery in it and I just said no.

They really need to find a solution for all ppl to ship the devices back for return
[Note 7 Questions & Answers] racinwarrior:
im going to try another fedex a hour away. hopefully i can get it shipped there
[Note 7 Questions & Answers] Brava27:
Disregard

Sent from the Mars Rover
[Note 7 Questions & Answers] @Class:
Sent mine via FedEx, said it was a 'Cell Phone'. At least I did drain the battery before sending.
[Note 7 Questions & Answers] racinwarrior:
when you sent it back, did you have to fill out another "commercial invoice" form?
[Note 7 Questions & Answers] @Class:
No, I'm outside of the USA unfortunately. Live in bitter Canada.

Customs was done through the computer, I asked him to select warranty / repair.
[Note 7 Questions & Answers] DuffmasterFresh:
FEDEX IS NOT ACCEPTING THESE PHONES NO MATTER WHAT. NOT EVEN THEIR HAZARD LOCATIONS.

I went to my fedex facility, filled out a commercial invoice to state that it was a smartphone, they immediately asked if it was the Note 7, I had to say yes. They said they won't accept it. I then called Fedex international and they said no fedex office will accept these phones due to the battery issues.

So... Idk what to do now. Fedex has a hazard location an hour from me that I heard has a 50/50 chance of accepting the package. But it would cost a lot more because it has to be labelled as a hazardous product. I called Fedex again to verify. The Hazard (Express) centers will accept shipment of parts but not the entire phone. Which still means we are screwed.

If it's not in the mail by tomorrow, it won't get to Singapore in time for my October 1st exchange date. This is such a cluster ****. I called UPS and they will not accept the phone either. Basically, it isn't allowed to be on an airplane.

EDIT: I was on the phone with Samsung USA for 45 minutes. If I could ship this service rep flowers, I would. The problem is not solved, but she is the first service rep that didn't read from a script. She commented that it was a terrible situation to be in and she feels that it shouldn't matter where you got the phone, a Note 7 is a Note 7 and it needs to be recalled. Her computer would not let her submit a ticket with an international IMEI number, but she found a work around to submit a ticket for me. She said she elevated it to the executive level and she promised she would call me back within 24 hours if they didn't call me. She said she would even call me on her lunch break if she had too. I will update if I ever get that call.

EDIT 2: I told Tropical_Mobile about the issue with FedEx not sending the phone. Their response was, "Can you try to tell them that it is not a Note 7" ... definitely not a solution. But, I sympathize because they are in just as much of a cluster **** as we all are.
[Note 7 Questions & Answers] andyahs:
Shipped mine back today to tropical mobile via FedEx. Will see how far it makes it but showing four days from the Bahamas to Singapore.

Sent from my iPhone 6
[Note 7 Questions & Answers] w1n73rf3ll:
.....UUUGGGHHHH ... what to say the samsung service is awful.... is my first samsung and i made the mistake to buy a note 7 ... the worst WARRANTY ever .... i buy HTC on ebay and they dont care about who bought the phone ... they only care just the phone is stil in WARRANTY.... Apple have international warranty no matter what .... how samsung made a mistake and is not willing to solve it ... i will keep my note 7 until explode by himself .... then they gonna do something!..... is really easy ... say to you ... ''you dont have warranty cause you buy second hand'' ...APPLE DOESNT DO THAT ... HTC DOESNT DO THAT ..... SAMSUNG IS THE WORST COMPANY EVER
[Note 7 Questions & Answers] domineus:
Pretty much. And it is insane Samsung has carriers demanding if it isn't purchased on their network, nothing they can do. It's really unnerving
[Note 7 Questions & Answers] BarryH_GEG:
Not to rub salt in anyone's wound but Samsung's policy has been the same since I bought my first grey market phone (the i9100) in 2011. They have two hard and fast rules - 1) devices are warranted in their country of intended distribution only, and 2) devices are only warranted when purchased from an authorized reseller. Buying an Asian phone from a U.S. non-official third party off of eBay violates both of those rules.

In case any of you missed it, this is from 2013 and should demonstrate how serious Samsung is about devices being only sold in their intended selling region...

Samsung introduced the controversial Region lock with its Galaxy Note 3 phablet and that caused quite a stir – the idea of being unable to use your unlocked device with some SIM cards sounded most unpleasant.

Samsung quickly clarified that this Region lock has been implemented to stem the grey market imports and that it goes away if the first SIM card you use is from the region you bought the device from. After that you can pop in a SIM card from a different region and it should work as expected.

It turned out this wasn’t quite all there is to it, though. Samsung Germany added the additional clarification that you have to use the SIM card from the correct region to make at least 5 minutes worth of voice calls (it doesn’t matter if it's incoming or outgoing calls).

It doesn’t have to be a SIM from the country where you got your Note 3 either, what's important is that a European Note 3 does 5 minutes of voice calling using a SIM from a European carrier (here "Europe" refers to the EU and the European Economic Area, not the geography term, see below).

http://www.gsmarena.com/samsung_on_region_lock_you_need_5_min_of_voice_calls-news-7184.php​

Whether you agree or disagree with Samsung's policy its always been pretty clear. It's in situations like this when the real impact of the policy is felt. It's like insurance. You'll save a ton by not paying premiums each year until your first major claim wipes out all that you saved. Going forward people should

really

understand what they're getting in to when buying a Samsung phone gray market.
[Note 7 Questions & Answers] DuffmasterFresh:
If this wasn't a global recall, I would agree with you 100%. But when these phones have the propensity to catch fire, I don't give a flying fk where you bought it from, it needs to be returned.
[Note 7 Questions & Answers] Wooba99:
100% this. I bought it aware of the risks. I'm prepared to accept the risks that come with buying an out of market phone and loss of warranty.

This is a different story. Samsung are asking us to return it. In fact they are crippling phones to force us to do so. Fair enough, but they'd better give me what I paid for.
[Note 7 Questions & Answers] BarryH_GEG:
You're missing the point. Because of their regionalization which is part of their operating model they aren't equipped to do what people here are asking. Samsung U.S. has no access to Asian phones; especially dual SIM versions. What's Samsung U.S. supposed to offer someone with an undocumented dual SIM phone from Singapore? I agree that their policy never took in to account that one of their phones could become a fire hazard and hopefully they'll figure something out.

But it's the regionalization which everyone should have known about that's making this difficult not necessarily Samsung's stone walling. Of all the replacement programs in the U.S. the one that's been the most screwed up is for people that bought from samsung.com. That's because they use a third party (Digital River) whose distribution system never took in to account having to track and manage a replacement program of this scale.

With all the money Samsung's lost because of this I doubt they care about losing a little more on some stray phones that need to be replaced outside their original regions. It's just going to take them some time to figure it out. Say what you will but between getting hundreds of thousands of updated phones out to the U.S. and tweaking the s/w to get people to return bad units they've done a pretty good job. There's no such thing as a well managed global recall - it's not something Samsung or any other company practices for.
[Note 7 Questions & Answers] w1n73rf3ll:
agree 100 percent .... this guy ...talking about rules .... they need to replace ... he device whenever they are .... is a samsung issue ... I only use a warranty service only once ... and was an HTC service .... for me in my opinion ... you have the right to buy the phone in the way you want ... warranty is warranty .... period
[Note 7 Questions & Answers] netnerd:
my gf just wasted a hour at att store trying to exchange my ATT note7 that i bought from swappa.com, she is a ATT customer, and i'm not, i using it on cricket. When they ask her, which phone number the note7 going to assign to, she said me. then they refused to do the exchange since i'm not a ATT customer. girls, kinda dumb. why cant she say it' her phone. might try again with another friend to exchange it to see what happen.
[Note 7 Questions & Answers] seraphyz:
personally i think your better off just saying its not a note 7, itll get delivered that way regardless
[Note 7 Questions & Answers] evrycard:
They won't take mine back either. I'm just gonna use as is. F Samsung.
[Note 7 Questions & Answers] Brava27:
Mines been working like a charm without issues since day 1. I am convinced this phone isn't blowing up.

Sent from the Mars Rover
[Note 7 Questions & Answers] webelieveInGodButDoHeinUs:
Im sure everyone who's phone blew up thought the same thing, are you thick or something?
[Note 7 Questions & Answers] Brava27:
Yeah because 30-50 out of 2 million units used during the first couple of days caught fire.... Been using mine for 3 weeks.

Who's the "thick" one now?
[Note 7 Questions & Answers] webelieveInGodButDoHeinUs:
You quite clearly for not wanting to pursue a replacement ... the point is if you have it for 5 years there is ALWAYS a chance the phone could blow...

I've literally got my new one today and i didnt download the limited update on my old one and was using it fine for 3 weeks, but the point is if you can get a replacement you should, not just " i doubt my phone will blow up" because thats what the other people said.
[Note 7 Questions & Answers] racinwarrior:
i think if replacements were easier to get for us who have purchased through ebay, then more people would exchange.

I for sure want to exchange, but if i have to lie and deceive to get it shipped back then how effective is this recall? If i cant get the phone shipped back then i have no choice but to keep using it.
[Note 7 Questions & Answers] DuffmasterFresh:
They checked my package when I told them it was a phone. I can try another FedEx, but what legal ramifications do I have to deal with if they catch the package? I also don't feel morally right to risk an airplane on this. Even though I don't feel the phone will be a problem, you never know. This is basically the same thing with the Hoverboards.
[Note 7 Questions & Answers] evrycard:
I definitely want a replacement but Samsung has been giving the run around for many of my calls. I have no choice but using it as is or just trow it away.
[Note 7 Questions & Answers] racinwarrior:
any news on this yet?
[Note 7 Questions & Answers] seraphyz:
There are no legal ramifications, and they've only ever caught fire while charging so it should be a non issue. The hover boards would actually catch fire while in use.
[Note 7 Questions & Answers] CerveCesar:
? Wouldn't it be great?... if just after the recall, Samsung would have shipped a new phone, same model same color with a green battery Icon to your home.

And said: "Please feel free to return the defective phone?, in this same box with a prepaid postage"

I bet FedEx would have been exited to have received the phones and we would have been happy Samsung Galaxy Note 7 owners.?

However, Samsung went to their customers and let them do it their way ?.

Too bad Samsung, you may have lost a few Customers as a result ?
[Note 7 Questions & Answers] netnerd:
that how it supposed to work.

many years ago, i need warranty on my western digital hard drive. they shipped me a new hard drive, after i received it then i ship them my defective hd.
[Note 7 Questions & Answers] DuffmasterFresh:
I just received a phone call from Samsung USA, as promised within 24 hours of my last call. The representative said that they are escalating this to corporate now. The problem is they don't have a procedure in place to deal with the shipping issues, as I'm sure they weren't exactly expecting that, so they have to find out how to proceed. The rep said that he is confident there will be a solution, they just need to figure out what to do first. I'm hoping they will send me a new phone and then once FedEx releases the band, I can send the old one back. The rep said next week he will get back to me once they have more information and come up with a solution.
[Note 7 Questions & Answers] FrenchJo67:
I sent my duos to the ebay seller (msrp) got my money back and the same (Tuesday) i got the txt from AT&T that they have the "safe" note 7 in stock and got it.... Because I only need the dual sim tray for about 20 days a year , can get the phone unlocked and did not want to wait a month... but i actually notice what some people mentionned earlier... some lag on this snapdragon vs the exynos...
[Note 7 Questions & Answers] racinwarrior:
yes the lag issue, carrier bloat, slow updates etc is why i went with the international version

on a side note, i went to a fedex hub today and they took the phone no questions asked so fingers crossed it gets back to tropical in singapore
[Note 7 Questions & Answers] Fishdj:
Just a little FYI. I purchased two International Note 7s (both Singapore), was able to return one to the seller. Not to be discouraged by Samsung US, I kept on making support tickets and viola...I was contacted by Samsung US today and they gave me couple of options to exchange the phone. My wife uses the phone so she doesn't mind it being branded or get timely updates...women just want Facebook to load... Anyway, though I didn't really want to get an US variant, I opted for an AT&T one (we use Cricket which is the same network). They are going to send that out and I will be contracted later for the PHYSICAL retrieval of the old device...pretty interesting that they are doing that in the US.

Now I just need them sweet sweet Fs to return to the market. FDs are nice too, but 2nd SIM occupies the MicroSD slot.

Addon: My bad, the other option was to get refund which I would have took if it was my phone.
[Note 7 Questions & Answers] DionWhite33:
I bought mine from then as well but they will NOT write me back.

---------- Post added at 01:00 AM ---------- Previous post was at 12:51 AM ----------

Samsung gave me a few different responses. None made any sense thusnfar until yesterday. I explained the cellar sold me the phone before the recall so the seller should not be at fault. Plus the seller would not even contact me back. So Samsung finally said they would give me a personal call next week with instructions on how to switch mine out being that it is an international version purchased off of eBay. Whatever the case I want this crap over with so I can get back to normal...
[Note 7 Questions & Answers] billp68:
Did a live chat on samsungs website reguarding my purchase on ebay of my 930fd purchase. (no response from seller). They created a ticket for exchange, will receive a response from them soon?
[Note 7 Questions & Answers] boss315man315:
Craigslist galaxy note 7

I received an replacement galaxy note 7 today. I had bought my note 7 off Craigslist. I had emailed the president of samsung.i was informed I would receive a replacement in 3 to 5 business days. Today made day 3.received phone from UPS.
[Note 7 Questions & Answers] force70:
Now thats how you do it!

How did you get his email lol?
[Note 7 Questions & Answers] boss315man315:
After getting the run around. I decided to Google all CEO of Samsung. I gave me alor of information. I decided to email the president of Samsung.

President@sea.samsung.com

---------- Post added at 11:12 PM ---------- Previous post was at 10:59 PM ----------

Also contact : snaecr_ag138@sea.samsung.com.its the

Executive Customer Relations.they are the one who sent me the replacement galaxy note 7.

Good afternoon Robert,

I apologize for not contacting you on yesterday, however I was able to add your name on the list and I also posted your receipt onto your account. You should receive your replacement device within 3-5 business days. Thanks for your business.

Charise

Executive Customer Relations

|8 www.samsung.com

(: 800 726 7864| 6: (864) 881-0525|* snaecr_ag138@sea.samsung.com
[Note 7 Questions & Answers] racinwarrior:
Tropical_mobile has been very helpful to me. I told him I wanted to keep it but he said he didnt feel comfortable with me keeping it. He is 12 hours ahead so he usually emails over night.

At a fedex office they had me fill out a commercial invoice then informed me they wouldnt ship it. I then took it to a fedex hub, like where they load all of the trucks, and they took it with just the two labels. As of right now its on its way but i have no clue if it will actually make it back to tropical's door
[Note 7 Questions & Answers] andyahs:
Sent mine via FedEx yesterday to tropical_mobile from the Bahamas. So far so good as it cleared the US yesterday which was my concern.
[Note 7 Questions & Answers] hag911:
can you give more details?

because Samsung telling to return back the item to the eBay seller since it's international model
[Note 7 Questions & Answers] seraphyz:
has yours been delivered yet?
[Note 7 Questions & Answers] Fishdj:
Hum, they probably changed their policy because that was the original responses I was getting until my last ticket. So if I were you I would open another support ticket and this time to the CEO's office.
[Note 7 Questions & Answers] eyesofice:
for me the ebay seller asked what color I wanted for my replacement and I said blue rather than the on I got and then of course it would cost more so I stuck with the gold. Its amazing that the ppl who bought their devices in the US are getting free stuff from Samsung and all of us who got a imported one get nothing...
[Note 7 Questions & Answers] @Class:
never-msrp received mine, offered a color change if I'd like and noted me for replacement. Singapore sales start again sometime in October, so not expecting much before November 1st anyways. For everyone else don't even bother with tropical_mobile what a jerk - instead buy from never-msrp.
[Note 7 Questions & Answers] andyahs:
Yes delivered last night my time.
[Note 7 Questions & Answers] Pointro:
I got a refund from Tropical Mobile, fwiw. Idk what to do as for repurchasing the phone. Leaning towards importing it from an actual vendor (looking at Unlocked Mobiles in the UK) instead of buying it from Ebay.
[Note 7 Questions & Answers] yandreev3:
I bought my 930fd from never-msrp and they are basically jerking me around telling me Samsung needs to replace it and Samsung is telling me that the seller needs to replace it. Not entirely sure what to do. I skimmed through most of this thread since I'm in class so I may have missed something.
[Note 7 Questions & Answers] Fishdj:
Where are? If you're in the US they can replace your phone with either a carrier brand or a 930F in coral blue
[Note 7 Questions & Answers] yandreev3:
I'm in California. Here is their latest reply to me "since it's international model

only Samsung can replace it" and I dont really want the non duos or a carrier branded one but they don't give me a choice in the first place.
[Note 7 Questions & Answers] seraphyz:
have they issued a refund for you yet?
[Note 7 Questions & Answers] andyahs:
Doing an exchange which will be October 1st.
[Note 7 Questions & Answers] Brava27:
Somehow I doubt Samsung will call and reimburse me....

Sent from the Mars Rover
[Note 7 Questions & Answers] racinwarrior:
kinda of weird. Tropical sent me a prepaid label to send mine back
[Note 7 Questions & Answers] Brava27:
Goddammit tropical mobile..... I don't know what to do now.

Sent from the Mars Rover
[Note 7 Questions & Answers] racinwarrior:
it is very possible samsung will reimburse you if you contact them. I debated what to do for a while and even if for some reason fedex sends me a bill, i will feel much safe knowing the phone wont "explode"
[Note 7 Questions & Answers] seraphyz:
yeah there lieing lol, they sent me a prepaid label but only because i forced the issue
[Note 7 Questions & Answers] Brava27:
Do you mind messaging me a stern, angry message I can send them so they provide me a label?

Sent from the Mars Rover
[Note 7 Questions & Answers] seraphyz:
did you already open a return case with them? ive noticed that tropical responds terribly to angry messages and always better off going with a polite but knowledgeable statement that its there responsibility to supply the prepaid label
[Note 7 Questions & Answers] Brava27:
Do you mind messaging me a stern, angry message I can send them so they provide me a label?

Good idea. I will be nice and polite.

Sent from the Mars Rover
[Note 7 Questions & Answers] andyahs:
Question tropical_mobile on this because they sent me a shipping label and an appointment notice for the exchange which I confirmed using the appointment page of Samsung and my IMEI.

https://sg.campaign.samsung.com/appointmentbooking/
[Note 7 Questions & Answers] racinwarrior:
i did the same exact thing. My appt is oct 1. I assume he will ship the new one back 10/3 and i should have it by 10/7
[Note 7 Questions & Answers] andyahs:
They told me they would ship on the 2nd so I'm patiently and anxiously waiting.
[Note 7 Questions & Answers] rocky4j:
Anyone in the UK email: uk.president@samsung.com

I emailed them few days back and got a new phone yesterday.