yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] GeoFX:
File a PayPal dispute to get your refund and get rid of the phone. According to the "experts" here they will be obligated to help you you with recall process even if the unit is not considered "defective" under the conditions of sale (like a broken display or something) but is now technically considered "defective" under the premise of the Samsung recall (which I'm not sure the seller is obligated to do anything about as this type of situation is usually handled between the owner and manufacturer, e.g., cars, coffee machines, hair dryers, etc. unless the reseller actually volunteers to be the middle-man like the US carriers).

Would be interested to know whether the PayPal dispute option actually works for a recalled device as I haven't been able to find any legal precedent for this scenario or whether PayPal has actually done anything. At the very least, cry wolf and say the phone is broken (don't mention the recall) and then dispute the charge to just get your money back.
[Note 7 Questions & Answers] spiceygoat:
That's exactly what I told them and they said they were only replacing phones purchased through them from their website or 800 number. It's absolutely ridiculous.

---------- Post added at 07:00 PM ---------- Previous post was at 06:59 PM ----------

I called 1-800-SAMSUNG which put me through to the US Samsung support

---------- Post added at 07:03 PM ---------- Previous post was at 07:00 PM ----------

According to eBay the seller has until the 14th to respond. I'll see what happens between now and then. In my case the phone is also defective since the vibrate feature doesn't work.
[Note 7 Questions & Answers] Batfink33:
Turn off and stop using your Note 7 straight away....

http://www.forbes.com/forbes/welcom...ote-7-devices/&refURL=&referrer=#4cb957cb31da
[Note 7 Questions & Answers] force70:
Guess that doesn't apply to us Canadians so I'll just keep using mine :D
[Note 7 Questions & Answers] hag911:
what is the seller name?
[Note 7 Questions & Answers] spiceygoat:
232Tech from Brooklyn, NY
[Note 7 Questions & Answers] jacklivehere:
What would be impact of official ecall on folks who bought from ebay.
[Note 7 Questions & Answers] memillh:
I also purchased on ebay. It was a Verizon version. After my seller refused the return, I filed a claim with Paypal. After 3 days, they denied it. Basically they said the phone is technically not defective, so it was sold "as described". They said that if the battery does explode, then to call them back and appeal since I would now be covered under the buyer protection program. Seriously? Samsung's 800# reps still take no responsibility, nor will Verizon, since I purchased it on eBay. What a catch. I always thought I'd have some sort of protection from something like this as an eBay consumer (or even with a company like Samsung). I guess not.
[Note 7 Questions & Answers] netnerd:
i bought my att note7 at swappa.com, filed dispute with paypal 2 days ago, case still open, status : Being Reviewed By PayPal.

i dont really care if they deny my claim, i know my note7 is fine, it NEVER get hot, it only get a little warm after i charged the phone.

what my concern is how am i going to sell this phone when i getting a upcoming new phone like galaxy s8.
[Note 7 Questions & Answers] kat3k:
Buying on eBay or Swappa is like buying at a garage sale. They can't and don't warrant everything they sell. And regarding a Paypal claim, their sole responsibility is to tell the truth about what they are selling. And it sounds like they have in good faith. So it would be a shame for GeoFX to resort to lying to get his money back. It's Samsung's responsibility and I believe they will make it good. If you bought a Honda from your neighbor, when the airbag recall comes, do you take the car back to your neighbor or Honda? I shop on eBay to save money, but I understand the risk. Get real, people.
[Note 7 Questions & Answers] Ambrosios:
I agree with you on this....but a airbag recall is somewhat different....thats a part recall....not replacing the whole car

I am just going to out this out there so people can ponder about this one ......

Assumimg you purchased a car (we will used Volkswagen for this example since I drive one) in the UK......ship it to the us......now the company is recalling the car.....and replacing the whole car (not just the part that is broken....this will never happen....but its just an example)....since the car is driven right handed.....VW US will say.... since this car is not purchased in this country.....you will have to ship it back to UK for the car replacement..since they don't sell a right handed model in the states to begin with......

Now we scale this back to a smaller operation.......some people purchased the phone that isn't being offered in the US......the f/fd model is not offered in the US......most people purchased the phone through eBay cause they like the exynos version better, or because it's the "international" version.....whatever the reason.....Samsung US will look at the phone and say...the phone isn't offered in the US.....they are going to say you will have to go to a country that was originally purchased or offers the f/fd model.....at most they would probably offer is to offer the non f/fd model....i doubt it...but if they do...all the power to you.....

You are right to a point that yes...its sammy responsibility....but also within reason.......even though technically the US model and the international version is still the note 7.....there are still differences between the models.....cpu,modem and LTE bands are some of difference.....another reason why the US is using the sd chip and not the exynos...since the exynos version doesn't support CDMA which is still used in the US by some....

Just my 2 cents......
[Note 7 Questions & Answers] GeoFX:
I've used this analogy multiple times earlier in this thread and still people were not getting it. By the way, I purchased my Note 7 from Verizon and it was able to return it easy with no hassle for a refund. I was just offering a possible solution to another poster's dilemma. As it turns out at least for the one example a few posts up, I was correct in arguing that PayPal won't do anything in the case of a recall if the product is not deemed "defective" under the terms of sale like a broken display, grossly misrepresenting condition, etc. (even if I was blasted by a couple of people for having the nerve to question them about this :p). A recall is a totally different animal that PayPal has no legal grounds to intervene with if their defined terms of sale was not breached (which does not include a later recall such as in the case of a Note 7) and I haven't found any legal precedent where they did successfully intervene. Resellers will only handle recall issues only as a voluntary measure to preserve reputation, not out of any legal obligation.

That's why I never buy any expensive new electronics equipment via eBay. It's really not worth the hassle if something comes up and doing so to save a little money is really a question of risk tolerance.
[Note 7 Questions & Answers] flyinj54:
Does anybody have any update from eBay sellers on the recall and the exchanges? I to purchased mine from eBay from tropical mobile does anyone have any other news other than the letter that they sent claiming that Samsung stated that their phones were all okay
[Note 7 Questions & Answers] andyahs:
My last two communications with them stated they would exchange and I see they have none in stock now so it's a wait and see if they actually get new stock in and proceed with the exchange as I requested.
[Note 7 Questions & Answers] flyinj54:
I sent a message to them as Well about wanting a replacement device. This is what I'm a little concerned about. I have past threads about the seller having a bad reputation? So far I haven't had any problems with the seller other than the questionable letter from samsung. When you return an item what's to say we will ever get a replacement? I believe the seller has to receive the item 1st and then verify its OK and then ship out the device. How do we need that will ever be shipped the new device? I will probably never buy another device online depending on how this goes. Turning into a real pita.
[Note 7 Questions & Answers] ppgirl:
There is one app of "Explosion Checker for Note7" in google play . Can check your mobile issue.

play.google.com/store/apps/details?id=com.wikimediacom.N7BatteryChecker
[Note 7 Questions & Answers] CJSnet:
Waste of time app. Let's not spread misinformation guys.
[Note 7 Questions & Answers] hag911:
Tropical_Mobile waiting for the 30 days eBay protection money back

then your window will close

he just trying to buy time.

read about his tricks and how he scam buyers:

https://www.facebook.com/Dont-Buy-Tropical-Mobile-in-EBAY-191340317888639/

http://www.powersellersunite.com/post-354149.html

you can't see the buyers complains because somehow all the negative feedback removed few days after , see the screenshot:

http://i65.tinypic.com/sguc5d.jpg
[Note 7 Questions & Answers] andyahs:
I am well aware of his tactics but he has communicated through eBay messages promising the exchange which may or may not help. My phone so far is flawless so not stressing at all over this.
[Note 7 Questions & Answers] azooooooooo:
I also order from them and they said the phone is alt battery and no worries but I told them I want to get a new note 7 version they said you can keep your phone until the mew version release they will send a new one for me
[Note 7 Questions & Answers] itsjustbilly:
I imported the dual sim international version into the uk, i phoned samsung directly and told them id like an exchange, they first said i needed to take it back to the retailer, i said it wasnt an option, they asked where i bought it from, i said ebay and it was shipped from a telecom company in hong kong, they said that although its an international variant and as such not covered under eu warranty i would still be able to exchange it with them, but for warranty purposes my exchange would end up being a uk version. I said i want the international version i have currently got, i was told that they will try and i will be contacted in 7 days for the exchange process, he also said that he (samsung rep) would put on the paperwork that i purchased the phone in an airport so i wouldnt be able to take it back hence them offering me help in exchanging it.
[Note 7 Questions & Answers] DuffmasterFresh:
My Note 7 FD version has been absolutely wonderful. However, it did arrive defective with dead pixels at the bottom left of the display. I just opened up a return through Topical_Mobile and I will update everyone if they try to pull something. I purchased it using a credit card so I will dispute with PayPal and my credit card provider if I need too.

I would love to keep the phone until the new versions arrive, which I hear won't be till mid-October, but I have little to no trust that Tropical_Mobile is going to send me a fixed phone if I am out of my 30 days. I might just ask for a refund and wait until all of this nonsense is sorted out.
[Note 7 Questions & Answers] CJSnet:
I had the same conversation with UK. I have the Duos. But I actually want the UK version as it has a more Western version of Samsung Pay whereas the Duos has the Singapore version and won't accept my cards. The UK is the international version, just one SIM slot instead of two. Otherwise the same.

Did UK tell you how they'd contact you? I was told text or call.
[Note 7 Questions & Answers] itsjustbilly:
Yes i was told the same, i like the idea of dual sim and the media card expansion trick it works great, what happens if you manually install the uk apk for samsung pay?
[Note 7 Questions & Answers] CJSnet:
It's the framework that needs replacing but you can't overwrite the Samsung Pay Singapore Framework. Anyway sorry for going off topic slightly.
[Note 7 Questions & Answers] cornelito:
What do you mean by "media card expansion" ? Does it mean that I can use both SIMs and ExtSdCard?
[Note 7 Questions & Answers] CJSnet:
No either or. 1 SIM + SD only or 2 SIMs only.
[Note 7 Questions & Answers] force70:
Theres a mod which allowed that on dual sim S7s.....someone already killed their note 7 here trying it.

Normally its 2 Sims and no SD or one sim and an sd card.
[Note 7 Questions & Answers] DuffmasterFresh:
I just got this response from tropical_mobile regarding my defective screen: "Hi, Could you please provide a valid phone number. Your phone number on eBay is not reachable. Thanks."

Why are they trying to reach me by phone... I've never had that before. Also the number is correct.
[Note 7 Questions & Answers] NIKKOTUASON:
Weird. Probably to deal with the issue faster instead of messaging each other.
[Note 7 Questions & Answers] hag911:
his old trick

if he contact you over phone there is no massage history on eBay

be careful !!

read that:

http://xdaforums.com/g4/general/tropicalmobile-ebay-heres-expect-inside-t3125727/page20
[Note 7 Questions & Answers] DuffmasterFresh:
I just spoke with him and I recorded the phone conversation. He told me he would sign me up for the exchange program and that he would need me to close my return request. He said that he would send me a return label and have me return the phone on a certain day to minimize the time I would be without a phone to about 3 days. He also said that the new phones would likely have markings to designate them as the new phones.

He emailed me after the call and said, "Hi Kyle, As discussed, we will proceed to do a replacement program. The new stocks will arrive on 16-29 Sept as per Samsung Singapore Website. Once the new stocks arrive, I will keep you updated and send you a prepaid return label so that you can return it for exchange. Kindly proceed to close the return request now and I will open an exchange request for you on my side."

After he sent the email he called me right back to verify that I got the email and he even gave me his contact number if I had any problems. He says he is available after 3PM Pacific time.

It was hard to understand him, but take a listen here and let me know what you think: https://drive.google.com/file/d/0BzFzxiwP9wQOa0wtVUxNSElSbDQ/view?usp=sharing
[Note 7 Questions & Answers] hag911:
he send it over eBay massages or your personal email?

if you close the case , eBay and PayPal will not help you anymore.

"The new stocks will arrive on 16-29 Sept"

if you will wait until Sep 29 , you still under the 30 days eBay money back guarantee?

check the new feedbacks he got before he will remove it:

http://feedback.ebay.com/ws/eBayISA...world=true&rt=nc&_trksid=p2050430.m2531.l4585

Item was fake... this is called fraud, seller should go to jail. PERIOD.

the worst experience buying online, Im still waiting for the cell

According to Samsung USA, the phone does not have any Samsung warranty

Broken phone, Asked for money to fix it. Stalled for 2-3 Weeks.

Recall on all Note 7 and seller won't take back my device for a replacement!

ad goods .Not stay behind their goods nor their words .Nerver again.Stay away !
[Note 7 Questions & Answers] CerveCesar:
That's because Samsung.com's purchases are handled by a shady company called Digital River Corporation. Its like buying from BestBuy and going to Walmart to get an exchange. I recommend you try the Sammy Store in tour area [emoji106]
[Note 7 Questions & Answers] DuffmasterFresh:
I was going to close my return request because he said he was going to open up an exchange request. If he doesn't handle it in a few days I will call or message him again. If I don't get the exchanged phone, I not only have the phone call to prove it, but I will dispute the charges with my credit card company. Worst case scenario, I will open up a return request on the 28th. The phone was delivered to me on Mon, Aug 29. Which I did pick up on how he noted Sept 29th a lot.
[Note 7 Questions & Answers] CJSnet:
Do not close your return request.
[Note 7 Questions & Answers] itsjustbilly:
Yes it does, but excercise caution, you can damage your sim and things can get stuck. But its working perfectly in my note 7
[Note 7 Questions & Answers] kat3k:
+1

eBay and Paypal will not consider ANY communication outside the eBay message system, which is probably why he called you. If you close the case, you cannot reopen it.
[Note 7 Questions & Answers] eyesofice:
i bought from this seller and i was told that to replace it will take 30 days

---------- Post added at 06:13 PM ---------- Previous post was at 05:58 PM ----------

Ok call so I contacts Samsung US and they told me I need to contact Samsung Vietnam...

So I contacted the ebay seller never-msrp to see what he says for the replacement and just as a failsafe emailed Samsung Vietnam to see what they say about the replacement.

What I will do I will post all the stuff I get from both side to try and help out with this B.S

The odd thing is when using the app PHONE INFO it says it was made in Vietnam but the CS Country is Singapore.. anyone know what that means?

Also this was the number I was provided by Samsung US to contact Samsung Vietnam: 1 800 588 889 when I asked about the number looks like it is missing a number I did determine that that is the correct number via the website.
[Note 7 Questions & Answers] chriskwarren:
Cut ties with him and get a refund.

Be very wary of any Ebayer trying to call you outside of Ebay's messaging system. It becomes a 'he said, she said' situation and you have zero protection, but he has your money.

The recorded phone call has potential issues as well; recording phone calls has all kinds of legal implications in various jurisdictions. I doubt that Ebay will use it to help you, as you are outside of their supported platform. If you are willing to head on over to Singapore and fight him in court yourself for your refund, then perhaps the recorded call will help (provided you disclosed the call recording to the Ebayer as per local laws, etc).

Get your money back if you can and run. Otherwise, we will soon be flooded with people on these forums crying that tropical mobile are ignoring your requests for service after the 30 day window is done. tropical mobile are experts are gaming Ebay's policies, and if you can afford to lose your money or be stuck with a recalled device, then play their game and see where it leads.

Hopefully Samsung releases an IMEI official global check for recalled Note 7s. I suspect that people who keep them will eventually want to resell for an upgrade down the road, and if I can't verify that the device is safe, I would strongly recommend against buying these devices on the used market. I was chomping at the bit for a new Note 7, but I want to resell it in a year or so...all these faulty devices out there (on top of the bad rep the Note 7 will have) will make it hard for me to get some cash back later on (especially if folks are holding on to the devices that have been recalled).
[Note 7 Questions & Answers] tossero:
It means that your phone was manufactured in Vietnam and sold in Singapore .

I also think that you should try contacting the vendor and Samsung Singapore rather than Samsung Vietnam.
[Note 7 Questions & Answers] DuffmasterFresh:
I ended up closing the request, I didn't see all of your messages in time. I just called eBay to determine my next steps and see if I'm royally screwed or not.

eBay said that because the seller messaged me and said: "Hi Kyle, As discussed, we will proceed to do a replacement program. The new stocks will arrive on 16-29 Sept as per Samsung Singapore Website. Once the new stocks arrive, I will keep you updated and send you a prepaid return label so that you can return it for exchange. Kindly proceed to close the return request now and I will open an exchange request for you on my side." that I'm still approved for the eBay moneyback guarantee. If there is no resolution by October 10th (30 days from when I opened the return request) and I don't message eBay to let them know that there was no resolution, then I miss out on the moneyback guarantee.

The woman on the phone told me to message the eBay seller and ask them for a return label so that it is documented in the system. She said that return labels can be sent through eBay messages, however the preferred method is through an eBay return request. She said in the future, do not close the return requests. But she also said that it was not uncommon for sellers to ask for return requests to be closed for non-fraudulent reasons. She said that once you get a return label, write down the tracking number and keep it for any future disputes.

So far, I'm not too worried. I still have eBay on my side and if that fails I have my credit card company as well.

According to the Samsgung SG website and Tropical_Mobile: http://www.samsung.com/sg/note7exchange/

For all of us with the FD version of the phone, we need to get on the appointment list, which opened Sept 9th and closes Sept 25th. Tropical_Mobile told me that he has put me on that list. Once on the list, the exchange period is from Sept 16th through October 2nd. I'm guessing the seller has to put us on the list themselves so they can have the devices shipped to them, and from there they will ship it to us. If I don't hear anything from Topical_Mobile by the 25th, I'm going to go to the samsung sg website and book myself an appointment.
[Note 7 Questions & Answers] gclancer:
I think everyone with a defect unit should get it replaced after I read this

http://www.phonearena.com/news/Sams...alaxy-Note-7-units-after-September-30_id85296
[Note 7 Questions & Answers] gclancer:
They should pay for your return shipping since it's a recall
[Note 7 Questions & Answers] eyesofice:
I agree personally but I just want get it replaced asap
[Note 7 Questions & Answers] Ozzief16a:
!!!!Heads up to all who bought their Note 7s from Tropical Mobile!!!!!

Tropical Mobile appears to have folded his tent and sneaked away into the night! I just tried to email my contact at Tropical

Mobile and received this error message: "You are attempting to communicate about an invalid item." My stomach

rose up into my throat at that point! I went over to my Purchase History tab on eBay to check the status of that purchase and

was greeted with the message: "We had to remove this listing from the site and you're not required to complete the transaction. If you've already sent payment, the sale should process as normal and you don't have anything to worry about. If you have any questions about delivery, please check tracking or contact your seller. If you run into any trouble along the way eBay is here to help. Please visit the Resolution Center to help resolve any problems you may encounter." My next move is to contact the Resolution Center - even though it's Sunday afternoon - to see what's going on. I'll also be calling PayPal and Discover Card start to a complaint to hopefully freeze his payment!
[Note 7 Questions & Answers] flyinj54:
Great... I figured this was going to be a problem. Going to have to root phone and rom to eliminate Samsung being able to send an OTA to block my imei from working or I'm going to have a$900 paperweight. It's bs how they can block my device from working after I spent $900. I think this shouldn't be legal. The recall is official and if I unable to receive a replacement device because of a shady seller that said Im his listing this device had the Samsung warranty they need to replace my device or allow me to take the risk of using it. Poor business practice I'd they truly block people's imeis when I have no way to replace the device even though I want to. This has been a bad experience all around

Unhappy with eBay,the seller lying, and Samsung not doing anything to help.
[Note 7 Questions & Answers] CJSnet:
Don't believe everything you read.
[Note 7 Questions & Answers] hag911:
that's just mean he removed the listing from eBay

i don't think that's changing anything if you open a case with eBay or PayPal

because the item still in your purchase history

right?

what eBay told your over the phone?