yashsingh1/xdaforums huggingface dataset:
[Verizon Note 7  Questions & Answers] Justinphxaz:
Yup! Same here, I love my Note 7, it's had amazing battery life for me, performance is good, mostly buttery smooth, occasionally a hiccup here and there but nothing serious and I love the overall form factor of the the phone and how it fits in hand, it's great! Love the themes to apply and the ability to change resolution and the always on display. Been using the spen quite a bit, it's very nice! So much refinement, I've enjoyed this phone, just want to exchange it for a new batch that's definitely clear of battery issues (at least that Samsung says is good to go), I realize that most likely nothing would happened to this one but I'd rather get another new Note 7, set that one up and feel like I've done all I could to not have a phone blow up on me, the wife or my lil kiddos. Hope you get a brand new shiny Note 7, free of defects bro. Now we just need to figure out how Verizon will do this....hopefully they somehow notify us when new stock comes in and we can just go into a Verizon store and do an exchange for a brand new Note 7 and transfer what we need and be on our way.
[Verizon Note 7  Questions & Answers] 12iVaL116:
can you please let us know when they start to come in?
[Verizon Note 7  Questions & Answers] Froztvolt:
More than likely no they will not update you when the new ones are in. But what I have been hearing through out the day from our updates and our Samsung rep that we may be getting the new shipment in within 2 weeks from the recall date, Samsung is working hard overtime to get these fixed especially since the iPhone is so close to launch.
[Verizon Note 7  Questions & Answers] Justinphxaz:
Okay, I appreciate the information. I guess I'll just keep up on what's going on and try and exchange both Note 7's at Verizon within the next week or two then.
[Verizon Note 7  Questions & Answers] Froztvolt:
As of now it's optional to trade your device for another phone in that tier.
[Verizon Note 7  Questions & Answers] dadsterflip:
Will Verizon exchange phones also bought from best buy etc? Reason is. Bestbuy seems to be out of the recall process. I assume we would have to go directly to Samsung?
[Verizon Note 7  Questions & Answers] cpufrost:
They may have screwed the pooch with this one. Verizon is extending the return period of the phone including waiving restocking fees and allowing returning of any purchased accessories until the end of the month. iPhone 7 shipments will have commenced before then. So there will be folks jumping ship on the 23rd or thereabouts when orders for iPhone7s commence which is within this return period. Of course depending on supply and demand it may be a month or more before they have them in hand but that's another thing on its own.

I have a 6S+ that was purchased from Apple using their 2 year plan and would eligible to trade in but TBH not sure if I'm going to bother "upgrading" to the 7.

For my Note 7 that doesn't appear to have any issues so far I'll probably just wait this out. No hurry.
[Verizon Note 7  Questions & Answers] guthrien:
I still like the Nexus 6. It's funny because the Note 7 and the Nexus 6 are the 2 best feeling big phones in the hand for entirely different reasons (constructions I guess you could say). So ballsy making a Nexus that big, now they're just like everything else. I applaud something different at this point. My 6P was a big upgrade for camera and build quality, but it wasn't as interesting or fun as the 6.
[Verizon Note 7  Questions & Answers] Nicaragüense:
I traded mine back in for a moto z force.
[Verizon Note 7  Questions & Answers] billinaz:
Im just going to call and have them ship the replacement phone. My plan includes next day air delivery.

This way I can use smart swap and move everything over to my new phone. I have some time to ship it back using their label.

They also said "Only the device needs to be sent back, you can exclude the accessories".
[Verizon Note 7  Questions & Answers] Rippley05:
They'll ship it? I thought i had to go to the store
[Verizon Note 7  Questions & Answers] billinaz:
Yes. Works better for me because I want to use smart swap.
[Verizon Note 7  Questions & Answers] Harleydroid:
I was also told by customer care twice I have to go to a corporate store since it's past the worry free return period.
[Verizon Note 7  Questions & Answers] Rippley05:
Hmm. Conflicting statements
[Verizon Note 7  Questions & Answers] hehfahq:
Smart switch will back up to an SD card also
[Verizon Note 7  Questions & Answers] GeoFX:
Yep. Back up to SD card using SmartSwitch, put SD card to new phone, restore from SD card after initial setup using SmartSwitch. QED.
[Verizon Note 7  Questions & Answers] waco2hot33:
I took mine back last week didn't want the replacement using my old note 5 but they left the note 7 on my account as a upgrade for a easy add when it comes back in likely Tuesday or Wednesday
[Verizon Note 7  Questions & Answers] redsox 98:
So I flicked up today. The back glass on my s7 edge loaner phone shattered. Am I screwed?

Just got word from the manager again. No note 7 as of yet. Having to wait on reaprooval.
[Verizon Note 7  Questions & Answers] Cbass15:
More thank likely unless you have insurance on it I'm guessing. ?
[Verizon Note 7  Questions & Answers] firewater88:
Got new replacement Note at Best Buy today. Got to keep all accessories, including the s pen.
[Verizon Note 7  Questions & Answers] SCDroid:
I'm an employee,, called employee accounts today and they are can start shipping to out on Wednesday. They also have a said for me to keep my old note 7 and they'll be putting it on the lost side stolen stolen list to keep it from being activated again... Thinking of going with black this time since I've had the silver before? BTW our store still hasn't recieved any replacement inventory.
[Verizon Note 7  Questions & Answers] billinaz:
OK, the account group I am in had a change to the terms of the account when I pre ordered. Now it has changed again (back to the original terms).

So the big deal was that we had a 10 month upgrade cycle and with the change it doubled to 20 months.

The Note 7 is in stock, I just ordered on on one of my other lines. It is shipping today with a delivery tomorrow.

I am going to return the pre ordered Note 7 so that I can get my 10 month upgrade back on that line........

Hard to believe they are shipping the new ones already!
[Verizon Note 7  Questions & Answers] PsiPhiDan:
Waiting patiently for the V20. I miss the high quality audio, removable battery, IR blaster, etc. This phone could have been perfect with those additions. :(
[Verizon Note 7  Questions & Answers] guthrien:
I'm glad I waited it out even though it's been a madhouse experience. I love it just like I did at first, except now it has Verizon root.

The Fit 2 is awesome btw, that was so the way to go for the free gift. Now to make sure they added the $25 credit.
[Verizon Note 7  Questions & Answers] Dcox28:
I got an email on Tuesday from Best Buy, saying that me and my wife's replacement note 7's are ready. We went up after work and replaced them. They were running a new promo for anyone that buys an s7 or s7 edge you could choose from a gear VR or 256gb sd card. They mistakenly had a pictured ad lying on the table where there samsung phones were that said free gear VR with purchase of s7, s7 edge or Note 7. As soon as I showed it to them they removed it and gave me and my wife free gear VRs. Also got to keep all the accessories from the old box and got all new accessories with the new phone.
[Verizon Note 7  Questions & Answers] Harleydroid:
There loss your gain. That's awesome.
[Verizon Note 7  Questions & Answers] GeoFX:
I would return it for a refund on the 28th or so and then purchase a new Note 7. This way your 14-day return policy resets and you can exchange it for a new iPhone 7 or LG V20 you need to.

I'm not aware whether you can exchange again to a different phone if you do a straight exchange from an old Note 7 to a fixed one.
[Verizon Note 7  Questions & Answers] jak341:
I'm holding out until the new shipments arrive. I'll roll the dice and assume I am not 1 in 41,000 or so affected by this problem.
[Verizon Note 7  Questions & Answers] dasdman:
The LG V20 looks good... after 9/6 should get a good idea on the detailed specs of the V20 to compare. IDK though, like my Note 7, not thrilled with the curved display but if not for the recall would have kept it until I can upgrade next year. Not even sure we could exchange for the V20 anyway given its unknown availability date. Hopefully more info on the 9/6 launch event.
[Verizon Note 7  Questions & Answers] Rippley05:
I'm probably going to wait it out for a new note 7. I'm hoping there won't be any quality issues with the way these replacements are being rushed.

Will it be an issue with exchanging for a different color? Shouldn't be IMO.
[Verizon Note 7  Questions & Answers] raduque:
I just spoke with a Samsung rep (grain of salt time) and they are saying to do the exchange at the original purchase place, and they will have new devices shipped out after the 9th. The rep also stated it would be a totally BNIB device as well, which I'm guessing means all the original packaging and contents need to be returned. Maybe I can just tell them I lost the cable (to get two USB-C cables lol ;) ).

I'm going to contact Best Buy on my next day off, to give them time to process the recall and setup their exchange process.

Verizon is completely useless, they are only offering the extended return period, or exchange for any other device. I bought it from Best Buy to get the promo uSD card, and I got an additional $200 bb GC, so I doubt I'd be able to return it at a Verizon store anyway.
[Verizon Note 7  Questions & Answers] brentsalinas714:
September 30 is the date for replacing your note 7.
[Verizon Note 7  Questions & Answers] Oatswesow:
I'm waiting a couple of weeks, then I'm going to call Verizon for details. Then I will go from there. Hopefully I won't have a fire while I'm sleeping...
[Verizon Note 7  Questions & Answers] dadsterflip:
Well beat buy told me.... Its all thru Samsung..... So keep me updated what they say but as for Now and plus they said they don't process recalls.
[Verizon Note 7  Questions & Answers] raduque:
Whoever you spoke with at Best Buy lied to you.

http://www.bestbuy.com/site/clp/gal...748302046994.c?id=pcmcat748302046994&CMP=ocss
[Verizon Note 7  Questions & Answers] dadsterflip:
Cool information! Thanks for this so I can school this employees lol
[Verizon Note 7  Questions & Answers] GeoFX:
If there is an issue with colors who cares? Just return it for a refund and re-buy a new one in a different color. The good thing is you will also reset your 14-day return period just in time to look over the V20 or iPhone 7. It's not hard.
[Verizon Note 7  Questions & Answers] raduque:
Go get 'em!
[Verizon Note 7  Questions & Answers] dadsterflip:
Lol just did... They didn't even know. Kept saying. Hey we don't do recall. Or if your outside14 day. No exchanges..I was like would be nice to read your website once in a while lol. Then tones changes after that hahaha. Wonder how many people they have pushed away for misinformation they are giving out.
[Verizon Note 7  Questions & Answers] billinaz:
Those of us with govt accounts dont have that option.....
[Verizon Note 7  Questions & Answers] Froztvolt:
In that case go directly through samsung standing as they are offer a replacement from there direct source as well. Without you needing to return to your carriers store. I
[Verizon Note 7  Questions & Answers] pmjj:
I am going to try and keep mine at least the two weeks or up until the end of the month. I have my old not 4 still that I can use until the new batch is in. Something told me

not to get rid of it this time lol, glad I listened.... I currently do not seem to be having problems with my note 7. If I would notice it getting hot fast I will take it right in.

---------- Post added at 02:48 PM ---------- Previous post was at 02:43 PM ----------

I personally think they should have kept the removable battery and this would have taken care of there problem. they could have just mailed out the batteries at a fraction of what it is now going to cost them. I have not really been a fan of the batteries not being replaceable to begin with, but every one seems to be going this route. I was happy at least the Micro SD card was brought back! I just hope everyone is safe with there phones while waiting....
[Verizon Note 7  Questions & Answers] doctor-cool:
I didn't get the Note 7 because of the non-replacement Battery. I use three or four batteries just about every day on my Note 4. There is no way I will ever be tied down to a battery charger again.
[Verizon Note 7  Questions & Answers] pmjj:
I do not blame you .. I just could not wait and the screen on this thing is brilliant! My consolation prize is I at least get a micro sd card slot now.... all things come around they will come back to a removable battery at some point... I pray lol....
[Verizon Note 7  Questions & Answers] liquidraven:
Anyone's note 7 heat up during multitasking?
[Verizon Note 7  Questions & Answers] Bsober:
Mine gets quite warm just doing anything. Has since day 1. Thought at first it was just doing it's thing in the background being new and all. Week old and all i have to do is check some email or a little facebook, and it warms right up pretty good. Thought maybe it's the new processor setup. Guess i'll find out when i get the replacement.
[Verizon Note 7  Questions & Answers] liquidraven:
You just going in to swap it out?
[Verizon Note 7  Questions & Answers] Bsober:
Yeah. Still have the note 5, though I'm warming up to the 7. Pun was accidental. I'm kinda so so with the curved screen.
[Verizon Note 7  Questions & Answers] jvward:
Honestly, everyone should return before the 30th. This is a PR and stock price nightmare for Samsung. After they deal with the immediate problem, (swapping everyone's device out) they then have to try and make up some of the sales of returned devices and sales that never happened due to the stock being on hold while their competitors released new devices (iPhone 7 and lg v20). Having said this as soon as they are available for general purchase again I would expect them to either throw a ton of incentives on every note purchase, drop the price significantly on the note 7, or come out with a "note 7.1" with some sort of hardware change to give the device a second lease on life with a second launch. All of these would only be available to you as the consumer if you returned the device and not exchanged it.
[Verizon Note 7  Questions & Answers] Froztvolt:
If not through samsung you will have to get it through your retailer, you purchased it from. Also if you want to get a different color and they deny it tell them you want to return it a just say you wanna buy it back to piss them off... lol
[Verizon Note 7  Questions & Answers] guthrien:
This is not the worst idea I've ever heard. This is a marketing nightmare, about as bad as a companies most important phone launch could go. My problem is I absolutely love this phone, it's legitimately better than any other I've used in years. Should probably just be smart, return it and use my Nexus until the smoke (haha) clears. Dunno. At the very least I'll exchange it for a few weeks less wear and tear.
[Verizon Note 7  Questions & Answers] GeoFX:
Plus by returning it and repurchasing, your 14-day return period gets reset for any subsequent purchase (and in case some issue with the replacements pop up). There has been no word from any carrier that once you do an exchange that there is any "protection" from problems with the new one. Better safe than sorry.

Don't understand why anybody would want to do an exchange honestly. You can just keep a SmartSwitch backup on a SD card if you ever choose to go back to Samsung. I'm milking the Note 7 up until the 27th and then returning the phone and all accessories to Verizon and will just use my OG Droid Turbo till the smoke clears while keeping an eye on the iphone 7, V20, or Google Pixel. All they while, I'll have dry powder in the bank for the next purchase.
[Verizon Note 7  Questions & Answers] leyvatron:
thank you for the reply. I have a question for you, will Verizon exchange phones without receipts. I purchased my phone on ebay and everything is still brand new.

Thank you.
[Verizon Note 7  Questions & Answers] GeoFX:
You bought your phone from eBay? Lol they aren't gonna touch yours with a ten-foot pole. Verizon will only accept or exchange if they actually have a record that you purchased it from there. It does not matter if you're a plan customer. Your only recourse is to go through Samsung direct or through the ebay reseller.

I find it hilarious that people can expect Verizon will do them a great service by dealing with phones purchased through a third-party. It sure was worth davung a few bucks wasn't it?
[Verizon Note 7  Questions & Answers] car.los.7399:
It doesn't matter though, I saved hundreds of dollars not buying my phone through Verizon, plus I don't expect anything from Verizon. I am a grandfathered UDP Verizon user, and trust me, I know not to expect anything from them.
[Verizon Note 7  Questions & Answers] GeoFX:
I'm very happy you've saved hundreds of dollars but we're explicitly talking about how the recalls will be handled if you read this thread. I'm also on a UDP as well and always buy my new stuff outright just for yhe quick exchange and return process.
[Verizon Note 7  Questions & Answers] car.los.7399:
Ofcourse, I know what the thread title is, but you asked a sarcastic question at the end, so I answered it. $600 bucks flat for a new Note is worth the exchange through Samsung.
[Verizon Note 7  Questions & Answers] Rippley05:
Just ignore that guy. All his posts are sarcastic jack@$$ replies. He's trying to level his troll.

Just contact Samsung.
[Verizon Note 7  Questions & Answers] Matttrix:
Wheres our compensation for our screen protectors and things "IF" we decide to do the exchange.
[Verizon Note 7  Questions & Answers] jjayzx:
Mine mentions $25 but I don't know if it means I get another phone than note 7.
[Verizon Note 7  Questions & Answers] redsman55:
Many thanks for jumping in and sharing what you know. I preorder mine via the Verizon online store. Can I take mine into a store or do I have to work with the online store?
[Verizon Note 7  Questions & Answers] dadsterflip:
Should be able to go to the store. I did it before on orders online.
[Verizon Note 7  Questions & Answers] Scott:
I was just coming on to say that I got my text from verizon. Mine does not mention the $25.00 deal. I wonder if it has to to do with who you bought your phone from?

I got mine at Best Buy on launch day.
[Verizon Note 7  Questions & Answers] Mayze23:
I bought mine through Verizon's website. I didn't get a mention of $25
[Verizon Note 7  Questions & Answers] GeoFX:
How the hell am I'm trolling? I was responding to someone asking if it was ok to bring a phone into Verizon for an exchange/return when you bought it from a third-party. Common sense would dictate that Verizon wouldn't touch that phone at all and I mentioned his recourses. Excuse the sarcastic comment about saving a few bucks but the response from the other other guy was totally irrelevant to the conversation. Reacting to a sarcastic remark made in jest is overreacting and your response is even more reactive for absolutely no reason. I have not been sarcastic at all in this thread and have just offered my advice (in a non-sarcastic tone mind you) about how you shouldn't exchange but return if possible for maximum flexibility. My apologies for having offended you.
[Verizon Note 7  Questions & Answers] bjtcars:
I also got mine from the Verizon website but my text mentions the $25 but like it says its only $25 off an accessory when you buy another smartphone.

FREE VZW MSG: On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee. If you wish to return or exchange the device, please visit the store you purchased it from. When you return your Samsung Galaxy Note 7 and buy another smartphone you will get up to $25 off any accessory. Learn more at https://news.samsung.com/global/statement-on-galaxy-note7.
[Verizon Note 7  Questions & Answers] Mr. Toad:
I called Samsung today. They started you have to go through your carrier. If you bought it from a third party they said to go back through them or eBay. They will not do an exchange through them unless you purchased it direct.
[Verizon Note 7  Questions & Answers] Rippley05:
K
[Verizon Note 7  Questions & Answers] car.los.7399:
Purchased mine from a 3rd party and received the Verizon text message with the up to $25 off any accessory.
[Verizon Note 7  Questions & Answers] krypto1300:
Good news! I got 3 from Diamond Wireless for my business and I haven't heard anything from them yet.
[Verizon Note 7  Questions & Answers] liquidraven:
Possible Samsung will fix this and offer replacement soon? Is this offer to turn in voluntarily tempting anyone to give theirs up? I mean I love this phone so far except for the heating up issue during multitasking. The case solves that up to a point. I don't know what I'd trade in for unless I decide on the new iPhone lol
[Verizon Note 7  Questions & Answers] GeoFX:
It"s possible anybody on a current Verizon plan will get the text message. The proof in the pudding would be if they would honor any hardware exchanges if not purchased through them. I returned my Note 7 today and they requested the receipts by the way. Based on past experience, they're stickers to procedure and they will not. As a previous poster mentioned earlier, even the manufacturer Samsung won't honor any exchanges if not purchased direct through them.
[Verizon Note 7  Questions & Answers] quantump8:
I got the same message from Verizon. $25 accessory only. Can exchange for the S7 or S7 edge. Keeping the phone until either my house burns down or samsung ships out new units. Mine works like a champ, no heat up, nothing. Just a better phone. Bought it off the Verizon site. Still waiting on my 256 card though.
[Verizon Note 7  Questions & Answers] ChrisAC84:
I talked to Verizon today and they told me the same, I could exchange it for any other phone, and get up to $25 off accessories. I told them I would wait on a new batch of Note 7's, but they didn't have a waiting list, or any idea when they'd get the next batch. I'm gonna keep mine until they get another round in, and if not by September 30th then I'll just keep it. I got rid of my s7 Edge to get this phone, I'm not interested in stepping back down and getting another monthly installment tacked on for the same phone I just got rid of lol
[Verizon Note 7  Questions & Answers] JulesJam:
Tell the ebay seller you are returning the device b/c it is defective and you will pay return shipping. If they refuse, then file a dispute with paypal.

Yeah, if you bought from ebay or swappa, you need to contact the seller to take the phone back. I would offer to pay return shipping. Then if they refuse, file a dispute with paypal.
[Verizon Note 7  Questions & Answers] 12iVaL116:
anybody just gonna keep the thing?
[Verizon Note 7  Questions & Answers] liquidraven:
I'm debating it but interested in a replacement for peace of mind. We'll see how difficult this process is through my Verizon store this week lol
[Verizon Note 7  Questions & Answers] Froztvolt:
Yea man you don't need your receipt but you would have to be in the system with your purchase. Also be weary because unlimited may be going away unfortunately.

---------- Post added at 09:27 AM ---------- Previous post was at 09:23 AM ----------

Yes. Only corporate stores though make sure its not a retailer though.

---------- Post added at 09:35 AM ---------- Previous post was at 09:27 AM ----------

You can always do a manufacture warranty claim directly through samsung close to the 30th just tell them your battery is defective.. Your phone is getting really hot?

Less hassle, simpler.