yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] racinwarrior:
Mine still says label created. I've come to the conclusion that tropical most likely never exchanged the phones with Samsung and doesn't even have any to ship.

I've asked for a refund. We will see.

UPDATE: 20 mins after i sent the request for a refund, my package magically was picked up
[Note 7 Questions & Answers] naruto.ninjakid:
Wow that's so sad and upsetting. They couldn't even send you a working phone. I will make sure to never purchase anything from this seller. In fact I'm turned off from buying phones on ebay especially brand new ones.

I think someone had came her to say that FedEx would charge you for the shipping but tropical had said they would be charged instead. I would be highly upset as well.
[Note 7 Questions & Answers] @Class:
Yeah I told you tropical_mobile does this... Bill to sender - and fedex at that, $100 later. Still waiting on never-msrp.
[Note 7 Questions & Answers] racinwarrior:
quite honestly at this point i will be happy to get the correct device back
[Note 7 Questions & Answers] kwa022:
Same here, my package was picked up 17:15 10/6 Singapore time. And due to the time differences, it's possible that ship 10/6 in Singapore and delivery 10/7 in America since it's Fedex two day shipping.
[Note 7 Questions & Answers] racinwarrior:
mine is monday delivery
[Note 7 Questions & Answers] batarfihm:
Thank God!

I just received my exchange note 7 from and 100% new and original with sealed box.

So happy with my new Note7, wish you good luck all of you guys!.

Just check my IMEI from

http://www.samsung.com/us/note7recall/?cid=ppc-

I got this message :

Great News!Your device is NOT in the list of affected devices. If you have any other questions please contact us at 1-844-365-6197.

:good::D
[Note 7 Questions & Answers] seraphyz:
Just don't pay it, FedEx can't do anything about it with them having no credit card info
[Note 7 Questions & Answers] racinwarrior:
great news. enjoy it
[Note 7 Questions & Answers] andyahs:
Some people have a conscience and moral ethics but carry on with your advice.
[Note 7 Questions & Answers] seraphyz:
LOL so not paying an illegal charge is having no conscience or moral ethics? , you seem like the perfect candidate for scammers like tropical
[Note 7 Questions & Answers] andyahs:
A phone was shipped using the services of FedEx so a payment is due them. The shipper was falsely lead to believe by tropical_mobile that they would be paying the shipping. This is clearly not the case but the money is still due FedEx for a service provided.

The burden is now on the shipper to pay their FedEx bill and settle it with tropical_mobile. How far by law FedEx is willing to take it is on them, as they have a return address on the label but like I said carry on with your fantastic advice.......:rolleyes:
[Note 7 Questions & Answers] seraphyz:
As I also sell on ebay you dropped off a package fully well knowing it said bill to sender which you are in this case, legally FedEx would pursue you and not tropical
[Note 7 Questions & Answers] anhtruong51:
It is such a shame that tropical_mobile dared to do what they did to you guys. I'm glad that I don't have to go through that. I guess the only option left for those who got scammed is to dispute with their banks.

As for those who are still trying to get a replacement but still having a hard time with Samsung US, I recommend dealing directly with this email: president@sea.samsung.com

I was in contact with that email exactly one week ago and they took care of me fairly quick compared to those phone calls that I made with their customer service. After complaining about their customer service a couple of times, today I got a new Note 7 showed up at my door without any prior notice. I also got an email saying that some company named Stericycle (if anyone has dealt with this company before please share some info) will contact me regarding the disposal of my Dual SIM Note 7 that I also got from tropical_mobile.

I was also told that Samsung US was able to get me the same version if I wanted to but it wouldn't come with the US warranty. So I chose the US version instead.

Hopefully, this information might be helpful for some of you.

One question, those who already got a replacement from Samsung, did they include the receipt with the new phone because mine only has the box?
[Note 7 Questions & Answers] DuffmasterFresh:
Finally got through to Samsung again regarding my international FD phone from Tropical_Mobile and how FedEx wouldn't ship the phone back to Singapore. They say they are sending me a new Dual Sim version by Monday but that the only color option they have available is Gold. Which is really upsetting considering that it's incredibly unprofessional and I use this phone for business. I don't need it to stick out like a sore thumb and the black I had was beautiful.

It's just hit after hit. Calling week after week for a month trying desperately to get them to take my old phone back and get a new one and when that dream finally comes true, the only color they have is Gold. Just peachy.

I was told I would be getting some super special box to ship my old phone back in. I was originally supposed to get it today (Saturday) but for some reason, despite having a ton of tickets which all have my phones IMEI #, they held up my order and delayed it so they could call me and ask for my IMEI #... just peachy. Worst product based experience in my entire life.
[Note 7 Questions & Answers] anhtruong51:
That is exactly what happened to me when I called in. They don't seem to be on the same pace. One person said that someone would call in early this week but nothing happened. So I got impatient and called Samsung and went through their horrible customer service and was told that my replacement was out of stock which I highly doubted. Then I decided to email that email again and surprisingly got a UPS tracking number the following day and an email telling that Stericycle would handle my old Note 7.

Although I got a replacement, there are news popping up everyday about them smoking up and burning people. I don't know if I want to through the whole recall process again. This has to be the biggest mistake I've made with online shopping. Now I am waiting for Stericycle to call and pick up my old note as the email suggested. In the mean time, I have doubled the risk of burning down my house with these Note 7s lol.

BTW, the gold version doesn't look that bad, my old Note 7 is a gold and I put a dbrand skin on it. It looks just like the silver one under sunlight. I got admit that the black does look surprisingly sleek and sexy though.
[Note 7 Questions & Answers] MoMo131:
That's a good news DuffmasterFresh finally Sammy respond to you. I agree with you, Samsung worst customer service and product too!!
[Note 7 Questions & Answers] @Class:
They will send you a letter. Then they will send it to collections and ruin your credit.
[Note 7 Questions & Answers] seraphyz:
They would need your ss number to ruin your credit
[Note 7 Questions & Answers] Brava27:
Are you serious? Gold is unprofessional? It's a damn phone color. That's the dumbest excuse I've heard coming from a "professional". Gold looks exactly like titanium silver. Give me a break.

Sent from the Mars Rover
[Note 7 Questions & Answers] DuffmasterFresh:
I was on the phone again yesterday, I guess now that the Note 7 official team has formed, they are getting back to everyone.

Apparently, the FD version of the phone is only going to be made in gold because Samsung figured it would be best for air travel internationally when airlines ask you to hold up your phones to verify if you are flying with a Note 7 or not. This is what the rep told me, I don't know how true it is. He said in his meeting they told them that they would not be making any other colors in the FD version. The F version would now only come in blue.

The U.S carrier branded phones will still be available in all colors.
[Note 7 Questions & Answers] andyahs:
Yea because no other gold phones exist. That rep needs more training because if only the FD phones are not being made in gold what happens to all the other gold model Note 7's phones that travel.
[Note 7 Questions & Answers] Brava27:
I love the gold. It's amazing

Sent from the Mars Rover
[Note 7 Questions & Answers] domineus:
Well I'm boned

I'm stuck with an AT&T note 7 and swappa is taking down all note 7 listings
[Note 7 Questions & Answers] DionWhite33:
I bought mine on Ebay and the seller was kicked off a month ago. I have no idea why. But I have called all month asking eBay and Samsung how and where do I change this phone. Samsung says I have to go through eBay... eBay says Samsung... so I called back today for the 29th time now eBay saying that even though the seller was kicked off they would have done it but my 30 days are now up its the 38th day! No they never told me this before. They are call Samsung and they said they are not replacing the SD version only the US versions. But on yesterday's update that I got it says my phone is now power down to 60% and to contact Samsung immediately about exchanging it. But when I contact Samsung today they said it's not a Samsung phone and it's eBay's problem but it does not say eBay Galaxy Note 7 it says Samsung Galaxy Note 7! I am so sick of this crap. I buy a new note every year by selling my old one and adding money to it next year I will not be able to buy the new date because I can't sell my Note 7. That's if it don't blow up before then. They're not worried about our safety they're not worried about nothing but their reputation and their money. They're already trying to push out the Samsung Galaxy S8 before it's time to make this go away. But the sad thing is on CNET News today they said there was three more explosions this week. I don't know if I'm more pissed or hurt after all the years and the money that I've given a Samsung and all the times I've stuck up for Samsung to Apple people only to get crapped on by Samsung in the end.
[Note 7 Questions & Answers] DuffmasterFresh:
They will exchange your phone even though it is from ebay, please read a few of the past few pages. When you call Samsung, you need to ask for their Note 7 Team.
[Note 7 Questions & Answers] DionWhite33:
Trust me 29 phone calls now and every one went to them
[Note 7 Questions & Answers] racinwarrior:
I feel for you bud. It's a Samsung product and Samsung should honor the warranty no matter where it was purchased.
[Note 7 Questions & Answers] @Class:
Just heard they're halting production. Probably going to ask never-msrp for a refund (was hoping for a re-ship)
[Note 7 Questions & Answers] damponting44:
Samsung is running the recall on its own in cooperation with carrier partners. The Consumer Product Safety Commission (CPSC) is not involved, which makes the process a little murky. If you bought your phone from a carrier, you can call or go into a store to return it without incurring any fees. (Note: Some carrier reps are not properly informed about this, so make sure you can point to the press release Samsung has released.) If you purchased directly from Samsung, call the help number listed on the recall page.

It is not clear what will become of phones that were resold or imported. Because Samsung is doing all this proactively without the CPSC, there aren’t any rules about how to handle this. That makes buying the Note 7 from third-parties problematic. No official retail channels are still selling the Note 7 right now. More stock with new batteries will begin showing up this week, which is what Samsung will use to replace defective Note 7s. Some carriers are also offering the option of swapping for a Galaxy S7 or S7 Edge and getting a refund for the difference. If you see a Note 7 for sale on eBay or other reselling sites, don’t buy it. There’s no guarantee you’ll be able to swap it yourself and it’s guaranteed to be one of the recalled phones right now.
[Note 7 Questions & Answers] anhtruong51:
That's not how it works at Samsung US. I emailed them and they litterally told me that the exchange program in the US also included international version of the Note 7. Even If you call in with the 1800 or 1844 number, they will tell you that they have a plan to replace those phones; it just takes them longer because they have to verify your purchase information. If anyone has problem with exchanging their phone, go back a couple pages and see my experience. I was successful getting a replacement for my Note 7 that I bought from an eBay seller named tropical_mobile.

The only reason I think you guys are having trouble exchanging NOW might have to do with the "exploding" issue with the replacement units. Maybe they've stopped the exchange program at Samsung US. Otherwise I don't think they want to refuse any note 7 users because those phones are still a liability to them.

[MENTION=3967021]DuffmasterFresh[/MENTION] Any news on your replacement unit? You said it was coming today right?
[Note 7 Questions & Answers] Brava27:
I am sending my note 7 back to tropical mobile. Can't decide if I want a replacement model or refund. I really like this phone. I am torn.

Sent from the Mars Rover
[Note 7 Questions & Answers] racinwarrior:
I wanted a replacement. No other device compares right now.
[Note 7 Questions & Answers] Brava27:
Totally agree.

Sent from the Mars Rover
[Note 7 Questions & Answers] anhtruong51:
After all these people in this post saying what a scammer they are, you still want to trust an eBay seller better than Samsung? I don't know if Samsung can issue a refund for imported phones or not but I know that I got a "working" replacement from them. So I think it is your best interest to deal with Samsung directly rather than that lying scammer. If it was easy to deal with tropical, I would have gone that route. But it was never the case. You either got scammed with an used iPhone 6 or unkowningly pay $100 out of pocket to ship it all the way back to Singapore.
[Note 7 Questions & Answers] Brava27:
I wouldn't call them a scammers unless they scammed you. They are very quick to respond to emails and I have read they have sent out replacements without hassle unlike never-msrp. I think it's our fault dealing with an international seller and we have to pay shipping for that reason.

Sent from the Mars Rover
[Note 7 Questions & Answers] anhtruong51:
I wouldn't wait for them to scam me to be able to call them that name. I've read things about them from back in the LG g4 post and now the Note 7. So I can say I have a bit of knowledge of how they scam people like us. If I am given a chance to go back and choose, tropical_mobile would never come to mind. This has been a big lesson for me and I believe for most of us who buy expensive stuffs online. But if any of the examples in post haven't changed your mind about them, go for it. It's your decision. Not mine to judge.
[Note 7 Questions & Answers] Brava27:
So you believe everything you read? Good luck with that.

Sent from the Mars Rover
[Note 7 Questions & Answers] racinwarrior:
well my replacement device from them is on my doorstep without issue. I was fully aware of paying for return shipping.
[Note 7 Questions & Answers] kwa022:
I finally received my exchange note 7 from tropical mobile. Thank God it's new and sealed and not an weird old phone.

It has a little black dot/square on the box and US Samsung's IMEI check page returns a massage said that it's NOT in the list of affected devices.

Finally I can take a breath and the best wishes to you guys.
[Note 7 Questions & Answers] anhtruong51:
I'm glad that it worked out best for you. Still, if their description of the product says "If there is any problem, we offer immediate exchange with postage paid return label", they should honor it. Just my two cents.

My initial intention has never changed because I believe people should contact Samsung rather than the 3-party. Just trying to be helpful because I, myself, got a lot of help and information from this xda post and you guys too. Hence why my account is still new.
[Note 7 Questions & Answers] racinwarrior:
Samsung proved to be less than helpful in the beginning. Singapore exchanges ended 10/2 so I figured going through tropical, although highly undesirable, was the best option at the time. Now that Samsung support supposedly has a note 7 "team" their support may be better. I just attribute any extra shipping cost as a lesson bought and paid for.
[Note 7 Questions & Answers] daneoleary:
Wait. So any Note7s from Singapore had to be exchanged by 10/2? I've been trying to get mine replaced for over a week now through Samsung direct and it's still not happened yet.
[Note 7 Questions & Answers] racinwarrior:
Samsung Singapore was doing exchanges in a shopping mall type setting. It ran until 10/2. You made an appointment, showed up with your note and they exchanged it for you. In my case I sent it back to tropical_mobile and they exchanged it.
[Note 7 Questions & Answers] force70:
now with a possible second recall on the horizon i wonder how that effects our exynos units?

I still have my original and am supposed to get the new version in the next week or 2 but if they get recalled again not much point in doing that.

What a pain in the butt all this has been. Samsung should be stepping up with some type of compensation for all this hassle.

Whether its a gift card or a discount on a new samsung device....something anyway.

Sent from my SM-N930FD
[Note 7 Questions & Answers] DuffmasterFresh:
I was supposed to receive my new Note 7 directly from Samsung today, but it never showed up. I called them and they said they don't have a tracking number in their system and that they are not sure if it has shipped or not. So I think with the second recall confirmed, they might have stopped the transaction entirely. I really really really want a Note 7. I wish they could find a fix for it once and for all. But I can't wait any longer. My 4-year-old S4 is glitchy and slow and I can't take it anymore. I might end up getting a refund and going for a Google Pixel XL. Unfortunately, there aren't any phones that can do this phone justice.
[Note 7 Questions & Answers] Pat.:
Note 7 has been scrapped.
[Note 7 Questions & Answers] Brava27:
Guess we are all getting refunds. No point keeping a device that has no resell value.

Sent from the Mars Rover
[Note 7 Questions & Answers] force70:
Yeah but now what the hell do we buy lol?

Everything else kinda sucks compared to the note

Sent from my SM-N930FD
[Note 7 Questions & Answers] racinwarrior:
wonder how they are going to refund us, those who purchased from ebay i mean.
[Note 7 Questions & Answers] Brava27:
Just went to FedEx and they are not shipping any galaxy phone. Such horse ****

Sent from the Mars Rover
[Note 7 Questions & Answers] force70:
So dont tell them lol...say its an iphone :D

Sent from my SM-N930FD
[Note 7 Questions & Answers] racinwarrior:
it took me 3 different fedex locations before i was able to get one to ship it. They didnt ask what it was. I went 5 minutes before closing.
[Note 7 Questions & Answers] Brava27:
Ups is taking it.

Sent from the Mars Rover
[Note 7 Questions & Answers] rddrdd:
Purchased a note 7 via eBay and got fully refunded from eBay because I couldn't ship it back. Opened a dispute within the 30 day buyer protection.
[Note 7 Questions & Answers] DeadlyMan:
I bought mine from an online seller from Maldives. I dont think the guy can do anything so i sent an email to the supplier. They asked me to contact samsung customer care. I did and waiting for their reply. My note 7 is a hongkong version and all the tests showed its not a faulty one. So im gonna wait for samsung answer.
[Note 7 Questions & Answers] Dariel81:
I bought mine through ebay and seller refused to do the refund, Im open a case through paypal now. Will samsung exchange it for a s7 edge directly through them?
[Note 7 Questions & Answers] DuffmasterFresh:
Just got off the phone with the Note 7 Team at Samsung US.

All exchanges have been halted, which is why I never received my phone. I will be getting a full refund for the phone via a check in the mail once the original phone is returned. I do have to print out and provide proof of purchase for the device, which they asked me to put in the super special thermal box that they are sending me in a few days.

ALL NOTE 7 USERS THAT PURCHASED ANY NOTE 7 FROM EBAY, INCLUDING INTERNATIONAL VERSIONS, CALL THIS NUMBER: 1-855-291-6255

THEY WILL ACCEPT YOUR PHONE, PERIOD. THEY WILL DISABLE THE PHONE EVENTUALLY IF YOU DO NOT RETURN IT.
[Note 7 Questions & Answers] Brava27:
I sent my phone back of with UPS to tropical mobile it will arrive Friday and hopefully I get a refund fingers crossed.

Sent from the Mars Rover
[Note 7 Questions & Answers] maheshhtc:
Dear all. I had bought Note 7 locally here in Senegal thru a local person. After hearing about replacement i went to Samsung Customer Care & they checked the IMEI details & gave me 3 options. 1. REFUND. 2. REPLACEMENT WITH NOTE EDGE OR WAIT TILL NOV TILL I GET NEW NOTE7. I immediately opted for refund & they paid me the money as per market value. I recommend u all to personally visit ur samsung care office & discuss with them. Sure they will hear u & sort ur issues.

Powered by Dr. Ketan M14PRO
[Note 7 Questions & Answers] Dariel81:
Wow, that's great, I will try through samsung since seller refused to issue the refund, thanks!
[Note 7 Questions & Answers] racinwarrior:
good luck bud. I disabled the ability for OTA updates and plan on using mine till it explodes or the next note comes along, whichever comes first.
[Note 7 Questions & Answers] anhtruong51:
Same here. I was on the phone with Samsung for 2 hours today. It seems like if you're lucky, you will get the right person to deal with your problem. Otherwise, you have to be persistent with what you want because their customer support will bounce you like a ball amongst their departments (technical support, e-commerce, note 7 exchange, note 7 team). That happened to me, hence why the call extended to 2 freaking hours. The final guy that I talked to was Richard and he was able to walk me through the 2nd recall. He offered me two choices, either get a S7 as an exchange or get a full refund for the replacement phone and the acessories that I bought (gear vr, extra charger and usb c cable from amazon). I chose the refund because I'm done with this. I still don't know how to get rid of the original note that I got from eBay because apparently they only mentioned of the replacement I got last week. It's sad to pack up everything now. I've been using gear vr and Samsung pay with the replacement unit just fine. Not to mention. The stylus of both notes too. Oh well I'll probably wait for another note from Samsung next year again.
[Note 7 Questions & Answers] maheshhtc:
Please note that it is 'Samsung' that has officially recalled the phone worldwide. Hence important is that Samsung has to replace or refund. Dealer or indivudial seller has right to deny replacement or refund but Samsung cannot deny for the same. Go to Samsung showroom & take some other phone & goodies. U buy from ebay USA but return to Samsung Africa there is NO PROBLEM. Samsung will just check IMEI and has to replace to u or find solution for U.

Powered by Dr. Ketan M14PRO
[Note 7 Questions & Answers] Dariel81:
Do we have to return the phone to samsung with the box or just the phone? Im asking because i bought it like that in eBay.
[Note 7 Questions & Answers] Brava27:
Can we return our international notes here?

Sent from the Mars Rover