yashsingh1/xdaforums huggingface dataset:
[AT&T Note 7  Questions & Answers] nuclearrage:
Silly question, is the factory reset good enough to clean the phone,? I just set up Samsung pay and my banking stuff and don't want any of that in the wrong hands
[AT&T Note 7  Questions & Answers] Suntzupa:
I just got an official text message from AT&T:

AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at www.att.com/note7
[AT&T Note 7  Questions & Answers] Mayonesa:
Got it too. Glad i got the replacement sorted out, hopefully the girl saves it for me
[AT&T Note 7  Questions & Answers] c-prodigo:
wow this is so sad, going trough all the problems to have the new note 7 :( , I waited a long time for this phone, to now return it and wait for months again
[AT&T Note 7  Questions & Answers] holywhitebread:
I don't think it will be months.
[AT&T Note 7  Questions & Answers] Jfree3000:
Got the text a few minutes ago, holding on to mine for now until they get replacements in. I'm not having any issues at the moment. If you guys do send yours in remember to buy a gift card or something with your free $20 samsung pay gift. I factory reset mine, lost my gift card but luckily called up samsung and they put it back. I never received an email with a confirmation number when I got my free money.
[AT&T Note 7  Questions & Answers] c-prodigo:
I think I will wait too, anyone knows if keeping the device until new one arrives is going to be an issue?

---------- Post added at 10:09 PM ---------- Previous post was at 10:08 PM ----------

I was chatting with customer service but they have no idea of anything other of what the statement says
[AT&T Note 7  Questions & Answers] fbauto1:
..and i just had my screen protector finally stuck on the edges
[AT&T Note 7  Questions & Answers] c-prodigo:
can you link the screen protector you bought, and is it good? :)
[AT&T Note 7  Questions & Answers] fbauto1:
Skinomi version 2 (case friendly)

I am using this until we get a tempered glass working.

The trick is to remove all bubbles, then forget about the edge. Don't even try to make it stick. Wait 20 minutes for it to dry, then use a hair dryer to "soften" the edges and make them more malleable. Now proceed "gently" on the edges. Once they are somewhat stuck, wrap the phone in cling wrap to keep the protector stuck on the edges. Wait overnight, then you can use your case. Trust me, cling wrap did the trick!
[AT&T Note 7  Questions & Answers] chevanlol360:
were you past the 14 day return policy?

---------- Post added at 04:26 AM ---------- Previous post was at 04:25 AM ----------

even if you both the at&t device from a 3rd party retailer like best buy like i did?
[AT&T Note 7  Questions & Answers] ram4ufriends:
Just returned my Note7 in AT&T and got a new S7 Edge...and will return S7 Edge and get new Note7 when the new batch arrives...no extra fees..

You can hold on to your Note7 and replace when they get nrw batch...It would be couple of weeks I guess
[AT&T Note 7  Questions & Answers] rogerandgina:
Just got off the phone with Samsung and they say replacements next week. The news just came down but not released yet.
[AT&T Note 7  Questions & Answers] c-prodigo:
When you returned it, did you just put everything back? charger, cable, headset, usb otg, micro usb adapter?
[AT&T Note 7  Questions & Answers] ram4ufriends:
An hour ago..yeah returned all the accessories that came with the box...
[AT&T Note 7  Questions & Answers] XavierAD:
I dropped my phone right as I opened the box because I was too excited to place it on a surface before opening it, so I'm kinda happy about this. And I also screwed up the slickwraps.com installation with a few bubbles on the back.
[AT&T Note 7  Questions & Answers] borisb:
Spoke with at&t again.

You can hold to your note and replace it later. But if there is no replacement available after a month they will still refund the phone if you choose to.

Why did I ask that?

To see if the Nexus devices are gonna be better
[AT&T Note 7  Questions & Answers] borijess:
No I was still within the 14 day period. Funny thing is that I check my email this morning an I received a 50 dollar reward certificate from bestbuy. [emoji3]

---------- Post added at 05:31 AM ---------- Previous post was at 05:30 AM ----------

I just returned phone and charger kept everything else. Best buy didn't check box.
[AT&T Note 7  Questions & Answers] ekerbuddyeker:
How is it on the s7 edge by comparison
[AT&T Note 7  Questions & Answers] Jfree3000:
Interesting.
[AT&T Note 7  Questions & Answers] boufa:
Fyi... whule I dont think this is a life or death problem, I do feel you should do the return and get a new one. But to clear us a few misconceptions...

No one has ever stated what the problem was beyond the battery, and there is no work around. Wireless charging is NOT necessarily safer, original cable and charger are NOT necessarily safer. If it puts current into a bad battery, it could cause the battery to fail. Period.

For me, I'm going to waut until the new ones are available, but dont be fooled into thinking that there is anything you can do to make the situation safer.

(PS... use your samsung pay rewards before turning in your device... They are very hard to get back and do NOT transfer over directly.
[AT&T Note 7  Questions & Answers] mayonesa01:
Looks like I will keep the note 7. My Account is set up in VA but i am in Puerto Rico. They want to charge me the PR taxes for the s7 edge. I would have to pay more... Damn that.
[AT&T Note 7  Questions & Answers] ShrekOpher:
Att will let you swap out for a s7 edge then in a few weeks swap out again for a note 7 again. It's a bit of a pain to swap 2 times but the so edge is a solid device and will easily hold me over until the fixed note 7 rolls out.
[AT&T Note 7  Questions & Answers] netnerd:
i bought my att note7 on swappa.com, and i'm not ATT customer, i using note7 on Cricket. Can i go to ATT store and get a replacement note7 ?
[AT&T Note 7  Questions & Answers] spexwood:
Weird. I just got off the phone with them (a store near where I live) and they told me that I had to get a loaner S7E phone this week or else I'll miss the deadline for the recall.

But then, I went to a different store yesterday (near where I work), and they said I could hold onto my Note7 until the new batches come in.

THIS IS SO FRUSTRATING!!!!!!!!!!!!
[AT&T Note 7  Questions & Answers] Mayonesa:
You would have to deal with Samsung directly. The phone is with in warranty with them. Call them to verify but that should work.
[AT&T Note 7  Questions & Answers] spexwood:
OK, just called the AT&T main customer support line (rather than a brick and mortar store) and was told that I CAN hold onto my Note7 until the new batches arrive, then do an exchange. No loaner phone HAS to be used.

I have no idea who to trust now. The only reason why I don't want a loaner phone is because 1) It's a PITA to have to transfer all data, apps, contacts, account info, etc. I also use my phone as my main music listening device, so I have to set it with my car, plus my smart watch, which will require me to factory reset the watch and resync all the apps for it. It's just time consuming, so having to do it for a new Note7, then again for a temporary phone, then AGAIN for a fixed Note7 is just a major pain. 2) I work in an environment where if you don't have a case on your phone, then your phone could get damaged. My Note7 is already cased up and protected, but if I get, say, an S7E, and damage or scratch it, I don't want to be stuck with it or something when the new Note7 batches come out. Because I'm not going to spend extra cash on a case for a temporary phone!
[AT&T Note 7  Questions & Answers] Suntzupa:
Just got a loaner S7 Edge from the AT&T store. I was the 1st out of 8 in the queue asking for a Note 7 exchange.
[AT&T Note 7  Questions & Answers] svache:
I got two loaners last night from a local store, it took them almost two hours to switch me to the loaners due to changes in their system (the Note 7 is apparently no longer listed as a Note 7 but a generic device, and it gave them issues with the tax refund and such). I felt bad for them, I thought it would be a quick and easy process and came in 30 minutes before closing and was there still well after closure time. Great customer service imho, they could easily have told me to come back the day after.
[AT&T Note 7  Questions & Answers] Mayonesa:
Yeah its a pain. I lost 3 hours this morning dealing with this mainly due to the taxes. My address and number are from VA but i am currently in Puerto Rico. They wanted to charge me the taxes here vs in VA for the "loaner"

Everyone i spoke to either on the phone with AT&T and the local store understand the issue but they couldn't figure out a way around it. Needless to say i still have my Note 7 lol
[AT&T Note 7  Questions & Answers] borijess:
I got this from best buy this morning for no reason after I returned my Note 7 yesterday.
[AT&T Note 7  Questions & Answers] jkcarp94:
AT&T has explained this is an official press release. Why be frustrated by what some clueless retail employee says?
[AT&T Note 7  Questions & Answers] spexwood:
I have every right to be frustrated! I obviously haven't seen any press release. All I received is a text message from AT&T that doesn't mention ANYTHING about a loaner phone or when a new batch of fixed Note 7's will arrive. If AT&T is going to send out a mass text message like this, they need to be detailed in how to do the exchange, and they need to tell all their employees as well. If you go to 3 different AT&T customer service representatives and each are telling uou different stuff, then that's a very frustrsting thing!

I'm holding onto my phone until my local store gets the replacements. If the stupid store gives me any crap, then I'll be extremely pissed off!

PS, this is all I get when i click thr link in the text message. So yeah. REAL helpful!
[AT&T Note 7  Questions & Answers] gsxrfl1k6:
If you put the address in chrome, it leads to a page that gives you some of the details you're concerned about.
[AT&T Note 7  Questions & Answers] naturecannon:
Hit the 3 liitle dots top right then choose open in chrome.

My message app had been doing that as well instead of opening my default browser and I don't know WHY
[AT&T Note 7  Questions & Answers] j_shelton1988:
Anyone buy theirs on swappa and have any luck with getting an exchange? The person I talked to wasn't much help and just told me to call back in a day or two and see if Samsung will replace it directly.
[AT&T Note 7  Questions & Answers] holywhitebread:
It's a Samsung recall. It will have to be done through Samsung.
[AT&T Note 7  Questions & Answers] j_shelton1988:
Yeah sorry that's what I meant. I talked to a Samsung rep about the exchange and they just told me to call back in a couple days to see if they will do it.
[AT&T Note 7  Questions & Answers] jkcarp94:
http://bfy.tw/7X3L

In no case, ever, has a company with 250,000 employees ever successfully done what you're expecting them to do.
[AT&T Note 7  Questions & Answers] sireniankyle:
As an employee for one of those companies, I completely agree.
[AT&T Note 7  Questions & Answers] ram4ufriends:
Not as beautiful as Note7...but performance seems to be good...I feel like I am holding 4 inch phone after using Note4, Note5 and Note7
[AT&T Note 7  Questions & Answers] svache:
The link forwards to another page: https://www.att.com/esupport/article.html#!/wireless/KM1122948

It's certainly not a bad phone, but I did notice several times that the Edge had problems loading something, a bit like lagging, where the Note 7 (or even my old Note 4 for that matter) had no issues at all :)
[AT&T Note 7  Questions & Answers] Suntzupa:
I believe this is the first documented incident in the US:

http://boston.cbslocal.com/2016/09/04/samsung-galaxy-note-7-recall-phone-explodes-winthrop/

Originally posted by naturecannon
[AT&T Note 7  Questions & Answers] c-prodigo:
if you guys look at the video, that person was using samsung charger and a non stock cable
[AT&T Note 7  Questions & Answers] mayhem1983:
Looking at this that's not even a note 7 it look like an galaxy active phone just saying
[AT&T Note 7  Questions & Answers] MrBaltazar:
I was just about to say that.. it's a s6 active or s7 active. 100% sure of that due to hardware buttons and the blue camo back. This is the accuracy of the "news" people watch day in, day out.
[AT&T Note 7  Questions & Answers] c-prodigo:
its like they just want to get people to watch bot noone sees that isn't even a note 7
[AT&T Note 7  Questions & Answers] mayhem1983:
Lol I know I was watching and was like they don't even know that's not a note 7 anything to get some type of attention.
[AT&T Note 7  Questions & Answers] c-prodigo:
All I see is that so far out of 24,000,000 sold world wide, 35 exploded or burned up in south koera, or china, or between those two places, so far in the US or any other place in the world there hasn't been another note 7 blowing up or cursing their mothers or any other odd thing, that video clearly can't be taken seriously, its some active samsung version, that was charged with one of those 1 dollar cables sold at gas stations, so I will just wait the so called replacement.
[AT&T Note 7  Questions & Answers] holywhitebread:
2.4 million*
[AT&T Note 7  Questions & Answers] c-prodigo:
my bad lol
[AT&T Note 7  Questions & Answers] Jfree3000:
That station should be issuing a public apology for that bogus ass story. That an s6 active smdh.
[AT&T Note 7  Questions & Answers] V@no:
So I guess we can try the root, see how it works and exchange the phone in a couple of days?
[AT&T Note 7  Questions & Answers] holywhitebread:
Root works fine.
[AT&T Note 7  Questions & Answers] cadorette:
Samsung store inside my local Best Buy here in TN put me on a list. The rep there says next week for the shipment of new Note 7s. I'm curious are they actual carrier branded replacements or unlocked versions? If it's carrier replacement I wonder if I'll get one in the nice OEM packaging instead of the ghetto AT&T box mine came in. Yeah I'm particular about the packaging lol.
[AT&T Note 7  Questions & Answers] gsxrfl1k6:
Agreed, AT&T should be ashamed of that ridiculous ass packaging.
[AT&T Note 7  Questions & Answers] holywhitebread:
Did you originally purchase it from Best Buy?
[AT&T Note 7  Questions & Answers] cadorette:
Yes I did.
[AT&T Note 7  Questions & Answers] holywhitebread:
Oh OK. Cause our Best Buy has a Samsung store too and I'd rather deal with them than the authorized retailer I bought the phone from.
[AT&T Note 7  Questions & Answers] ParishM:
the Samsung store/kiosk at my local Best Buy only sells accessories, not phones.

you have to go to their mobile dept. to buy a phone !
[AT&T Note 7  Questions & Answers] kman79:
I asked a best buy mobile manager about the exchange. Three options are 1.) Exchange for another phone. 2.) Full refund. 3.) Hold on to it until the new Note 7s are available. I wanted to confirm with him if I can still return the phone after the 14 day return period, which is this coming Thursday, he said the return period is waived. Will go back Wednesday to get it in writing. I'll hold on to mine until the new ones are available if I can get a guarantee from best buy management that a return is possible past 14 day return period.
[AT&T Note 7  Questions & Answers] cadorette:
Yeah keep us posted cause I'd like to know that as well.. Does my new Note 7 restart my 14 day return window? By all rights it definitely should.
[AT&T Note 7  Questions & Answers] holywhitebread:
It can be returned outside of normal 14 day period. It's a Samsung recall, so the carrier policy doesn't really matter.
[AT&T Note 7  Questions & Answers] cadorette:
Excellent. Good to know!
[AT&T Note 7  Questions & Answers] raffstyle:
I just return my note 7 to my local Best buy, I got the device on release day so im over the 14 days return period. I just told the guy im returning it due to the recall and decline the S7 edge offer. return went smooth, they just said that i might get charge with the gear fit 2 but they will credit it back right away. i also asked for an at&t micro sim (free) for my old Nexus 5.

I asked if my upgrade eligibility will reset, the guy said its automatic since i returned the phone and it might take 1 day to reflect on my account. now i need to check on my account everyday to make sure i dont have to deal with this if i decided to get the new Iphone7 this week.

for those who upgrade via next, how long before your account reset the eligibility upgrade?
[AT&T Note 7  Questions & Answers] borijess:
Nine reset right away. I also returned mine at bestbuy.
[AT&T Note 7  Questions & Answers] rbedell:
[MENTION=2081849]mayhem1983[/MENTION] <----- Exactly
[AT&T Note 7  Questions & Answers] CKrzacz:
Yesterday I turned my N7 into AT&T and swapped it for the S7 Active until they get the new N7's in. I upgraded via the Next program. They return the phone using the DOA reason code and then rollover the Next program over to the "loaner" phone for the time being, and then they told me they will do the same when the new ones come in. My phone is on my business account but I'm sure personal accounts would be handled in the same manner. I did, however, have to show the store manager the att.com/note7 page showing that they will offer any Galaxy phone as a replacement until the new N7's do come in.
[AT&T Note 7  Questions & Answers] spexwood:
Ingot that text message link to work, so thanks guys. I dont have Chrome (I disabled it), but the option did say Open in Browser.

Anyone who bought their phone at an ATT store, can you keep us updated if and when you find out that new batches have arrived? This way others can know when to go in (or at least call first).
[AT&T Note 7  Questions & Answers] e36eury:
Went in and swapped mine at an AT&T store. Initially I was told that they couldn't do it and if have to go to Samsung since I had it for 16 days. I went to an iPad and showed them the document from ATt.com and they immediately took it back and swapped it for my choice of device. I chose an S7. Whenever the replacement Notes come in I will be able to go swap this S7 for one.

Funny thing is, I think I may like the S7 better aside from the pen and the older TouchWiz. If they updated this S7 to the same interface as the Note I'd probably just keep it and live without the pen.
[AT&T Note 7  Questions & Answers] k5mitch:
I took mine into the AT&T store where I preordered yesterday. I asked what the procedure was to exchange my note 7 for another. He said AT&T would contact me when there were replacement phones in stock. He didn't know when that would be. Very vague.
[AT&T Note 7  Questions & Answers] ParishM:
i wonder what people who bought Note 7's privately off eBay or Craigslist

are doing. will AT&T and other carriers do the swap or will they have to deal

with Samsung directly ?
[AT&T Note 7  Questions & Answers] sharkattack99:
I hope they come in soon really hate this s7 edge...lol
[AT&T Note 7  Questions & Answers] holywhitebread:
Samsung directly.
[AT&T Note 7  Questions & Answers] cordell12:
went without the case for last 2 days now. I was wearing basketball shorts and had phone on top of my leg while driving. I hit a corner and she slid to the floorboard, it landed on carpet, nothing but carpet. upon picking the nite 7 up I now have a small crack on the rear corner. a little more inspection showed a scratch on lower corner of the front as well. makes me wonder if Samsung even did any real world tests on this glass. I've seen the drop tests, they show the device fairing well for being all glass. however what I read from real world usage is the phone is as fragile as one would think a glass device would be. on the fence niw about what to do. for sure it was going back, but I had planned on getting a replacement note 7, now not so sure...
[AT&T Note 7  Questions & Answers] mastaofdacat:
I just talked to att customer service . All stores have the replacement models in stock .Just go flip your note 7 for the safe note 7 . Hoping I have an option for a different color ,might get blue over the silver one (im not sure if the blue is too girly or not). Lady told me its store discretion.
[AT&T Note 7  Questions & Answers] c-prodigo:
wait there you are saying all stores from att have the replacement already, no announcements?

---------- Post added at 08:45 PM ---------- Previous post was at 08:38 PM ----------

cruel joke man, just talked to rep, and they don't have the replacements
[AT&T Note 7  Questions & Answers] ShrekOpher:
I thought the replacement models would not be in for at least 2 weeks. you can swap it out for a S7 edge or an S7, and then come back to get a Note 7 once the safe ones are released. I will be happy if the fixed Note 7's are in already, but I doubt it will be quicker than 2 weeks.
[AT&T Note 7  Questions & Answers] dvtmg704:
At&t customer service don't ever know anything

Cracked out N7
[AT&T Note 7  Questions & Answers] Suntzupa:
Just got this email from Samsung:

SAMSUNG
Your safety is our #1 priority

Samsung has identified an issue with certain Note7 battery cells. As a Note7 owner, we encourage you to participate in our US Note7 Exchange Program to receive an exchange.

Details about how to participate can be found at www.samsung.com/us/Note7exchange or at 1-800-SAMSUNG.

Click here to get started.

www.samsung.com/us/Note7exchange
[AT&T Note 7  Questions & Answers] fbauto1:
So let's say our phones get replaced. How can we know for sure we get the "safe phone" and that the representative didn't just give us the same faulty batch??
[AT&T Note 7  Questions & Answers] j_shelton1988:
This is what I'm dealing with. Bought mine new off of swappa. Samsung just keeps saying to take it to an att store and see if they will replace it or contact the original place of purchase. Seller has been less than helpful so I might have to do a paypal dispute. At this point I don't even want a replacement, i just want the thing gone.
[AT&T Note 7  Questions & Answers] holywhitebread:
None of the stores have any of the first batch and returns are sent back as soon as they get them.
[AT&T Note 7  Questions & Answers] ParishM:
i spoke to a supervisor at Samsung tonight and she said they will do a conference

call with the carrier for those who bought phones privately and make sure the

carrier swaps out the phone..
[AT&T Note 7  Questions & Answers] holywhitebread:
Good. Cause the authorized retailer I bought mine from, the employees can't grab their own ass with both hands.
[AT&T Note 7  Questions & Answers] j_shelton1988:
I hope this is true. If Samsung does a recall on a phone for a serious issue and then denies people from getting it replaced, regardless of where they bought it from, it just leaves too much liability on their part.
[AT&T Note 7  Questions & Answers] fbauto1:
Thanks. Good to know
[AT&T Note 7  Questions & Answers] homerunbm33:
Has anyone had any luck with Sam's Club? I went to the store yesterday to ask them how they were handling the recall. Guy asked me when I bought the phone. I said day after it came out. He said it has been over 14 days you have to go through Samsung. I just looked at him and said, "You realizes there is a safety recall, right?" Said it doesn't matter.
[AT&T Note 7  Questions & Answers] ShrekOpher:
Yeah the recall has not been processed through the CSC yet. So right now it is only voluntary if a store wants to take the device back or not. However I believe if you go to a Samsung store (inside best buy) they will take the device back and let you swap it out.

I am running up to the AT&T store now and I will let everyone know what I find out after the swap. I am hoping they have the new Note 7's in already.
[AT&T Note 7  Questions & Answers] Greenarcher707:
So apparently if yours indicate made in Vietnam or Korea then it's pretty certain you need to return it. China sourced batteries are safe.
[AT&T Note 7  Questions & Answers] dvtmg704:
At&t doesn't have the new n7s I just called 2 stores

Cracked out N7
[AT&T Note 7  Questions & Answers] naplesbill:
Pretty sure that guy is an idiot. I would call Sam's club corporate