yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] DuffmasterFresh:
This does not mean the seller "left shop". He isn't allowed to sell anymore Note 7's, no one is, so he removed the listing. He has been around since 2004, I doubt he wants to go anywhere. The store is still up: http://www.ebay.com/usr/tropical_mobile Everyone is concentrating so much on the negative reviews that they don't seem to be thinking about any of the positive ones.
[Note 7 Questions & Answers] gclancer:
That's right. Seller is still has over 400 items for sale. Probably just pulled the listing for note 7 only
[Note 7 Questions & Answers] Ozzief16a:
Edit: I just spoke with eBay's Resolution Center and they told me that Tropical Mobile is still in business, they (ebay) have removed all of the N7 listings

to prevent other buyers from buying these phones. When they removed the N7 listings it automatically moved my N7 transaction from my purchase

history list to my Returns and Canceled list. Tropical Mobile now has 3 business days to respond to my return item request or ebay will get involved

in the case. I'll report back on Thursday (assuming I haven't heard from Tropical Mobile) to report the status of my complaint.

Sorry for posting what I hope is a false alarm.

Check your six guys
[Note 7 Questions & Answers] ghammer80:
Tropical mobile replied to my return request asking for my phone number (to keep it off eBay I'm guessing) they called me right away and said they are putting me into the Singapore exchange program since I have the FD model and they are out of Singapore. So they send me a shipping label...I then close the return request (again return process won't be seen by eBay)...I send back the phone, they send to Samsung...then I get the new phone between Sept 16 and Oct 5....yaaaa...I dunno....anyone else get this process started?
[Note 7 Questions & Answers] DuffmasterFresh:
I JUST went through this. Read this and the previous two pages.
[Note 7 Questions & Answers] ghammer80:
Yup, just saw thanks...going to keep it open.
[Note 7 Questions & Answers] flyinj54:
Why would he not want eBay involved? Makes absolutely no sense other than if his plan to not do what he is saying
[Note 7 Questions & Answers] hag911:
exactly!

anything must be record on eBay

return request case must be open

if you close it and doing what the seller told you to do outside of eBay system

you will be in big trouble , watch out !

how many people here bought from Tropical_Mobile?

how many on the "waiting list"?

how many returned the item and got money back already?
[Note 7 Questions & Answers] flyinj54:
I bought and trying to decide what to do. My thoughts is filing a request for my money back completely because of a defective device due to fire hazard. I don't trust any of what I'm hearing. I don't even want to mess with doing a returm even through eBay at this point. Once this guy gets my device back there is no telling if I will ever get anything In return or even get my money back. I'm going to contact eBay and my attorney tomorrow to see what the best method is to not get screwed. I really want to just deal with Samsung direct and I can't believe they are not willing to help with the situation
[Note 7 Questions & Answers] MoMo131:
Me too, he just sent me the return label to send the Note 7 for exchange with new one.
[Note 7 Questions & Answers] flyinj54:
Did you cancel your return request through eBay?
[Note 7 Questions & Answers] MoMo131:
yes, I did. In other hand, I spoke with samsung Singapore regarding my exchange while I am here in USA they promised me to fix this issue and they will return to me ASAP.
[Note 7 Questions & Answers] flyinj54:
So basically you are dealing with Samsung directly and they are sending you the replacement directly? I am just in the same position and trying to figure out how to proceed
[Note 7 Questions & Answers] NIKKOTUASON:
Maybe a dumb question but if my device's origin is Vietnam does that mean I need to contact the Vietnamese department for my N930FD exchange?

Thanks
[Note 7 Questions & Answers] Ozzief16a:
I was told by a Samsung US "supervisor"

last Tuesday

that she would expedite my case and that someone from Samsung US would contact me in the next 12

to 24 hours with instructions for exchanging my phone - I'm still waiting for that call.

This has become a cautionary tale for me personally. The take away for me is to stay away from gray market merch. I have spent the last six days

being passed from Samsung SG to Samsung US to at&t to Tropical Mobile in a continuous loop. None of the entities would accept responsibility

for replacing my N7. Samsung corporate has been telling us how important the safety of their "valued customers" is and that they are committed

to doing the right thing for their customers. Being a resident of the US Samsung US - who has jurisdiction over the recall/exchange process - won't

touch my phone with a 10 ft. pole once I tell them that it's an international variant. These international phones are pretty much orphans at the moment.
[Note 7 Questions & Answers] MoMo131:
"These international phones are pretty much orphans at the moment" LOOOL indeed no one want to help us. I am so exhausted. but still I have hope they're gonna fix our issues soon. And we'll hear a good news in these two coming days. still have hope :)
[Note 7 Questions & Answers] @Class:
Yeah watch out for that return label it probably says - SENDER PAYS -

I got scammed by them when I got my note 5. They send me 32 GB when I paid for 64. No expandable memory = a big problem. They sent be a return label too, except I ended up with a ~ $100 FedEx bill a month later. Ebay didn't to **** and neither did paypal.

---------- Post added at 11:29 PM ---------- Previous post was at 11:23 PM ----------

never-msrp said they will accept a return within 30 days. I told them I don't want a refund but a new unit when Samsung ships them. Waiting on a reply. I paid a whopping $163 to the robber government of Canada and to Ontario - the most in-debt place in the world.

I won't be paying that again.
[Note 7 Questions & Answers] MoMo131:
How about if all F and FD users write one solid letter explaining our issues to Samsung US and Samsung SG and at the end we can all sign and send this letter to them indicating the IMEI's all of us

I think this gonna help, let's use all the methods .
[Note 7 Questions & Answers] flyinj54:
I'm open to anything at this point. We should seriously give this a shot. Everyone that is rolling send me a pm and well discuss what to include in the letter and get this started

---------- Post added at 11:46 PM ---------- Previous post was at 11:43 PM ----------

Yes not where is produced but the origin
[Note 7 Questions & Answers] radioraheem2:
http://www.forbes.com/sites/bensin/...pen-up-your-note-7-exchange-program-worldwide

this calls out samsung for segregating its exchange program by country.
[Note 7 Questions & Answers] Fishdj:
I love the phone, but Samsung is one of those company that I have a love hate relationship with. The reason I finally got a FD version is because I have heard such great things about it being more timely on the updates. AT&T and pretty much all the US carriers are notorious for being extremely slow in releasing timely updates. Note 4 for att still doesn't have official mm. Samsung makes great phones, but it's their failure in support that brings the whole experience down. Prior to deciding the note 7 I was thinking about a nexus, but Samsung phones always have its way of bringing me back....not because I logged millions of steps lol...but little things like the pen, Samsung pay, etc...

Overall, I think the biggest success and demise of the company is that its way too big and branched out too far. Just my luck when all the previous phones did not encounter any problems...let's see if Samsung can finally redeem themself with this fiasco...tho I highly doubt.
[Note 7 Questions & Answers] chriskwarren:
This is not happening :

http://m.androidcentral.com/samsung-refutes-note-7-remote-deactivation-reports

The reports of deactivation came from a random reddit post, which shockingly was not true.
[Note 7 Questions & Answers] invisiblesense:
Hi guys,

What shall I do? I got my Note 7 in UAE whilst on holiday there in August, I am from UK. I've not had any issues with my phone but I don't to take the risk.

Thanks.
[Note 7 Questions & Answers] Ambrosios:
since you purchase the device in UAE......best place to look is http://www.samsung.com/ae/galaxynote7-notice/ .....apparently you have up to dec 31 to exchange the device there....but u can probably call them and see what can be arranged since you are in UK

dont know how helpful samsung uk will be.....they may or may not help you.....if you are lucky....they may exchange it with a UK-version of Note 7.....

---------- Post added at 08:44 AM ---------- Previous post was at 08:39 AM ----------

saw the article.....but most consumers don't understand that each region/country also have their own wireless standards, protocols and regulations.........which is probably why its being segregated that way....
[Note 7 Questions & Answers] invisiblesense:
Thanks for the advice/information.

I called Samsung UK and they took my details. They were advising me to contact the place where I purchased my Note 7 from, I explained that I am now in UK, the rep on the phone then slightly changed her tone and said "OK we have your details now so someone will contact you".
[Note 7 Questions & Answers] Wooba99:
I wrote and mailed letters to the head of Samsung in Dubai, Canada and Korea Friday.
[Note 7 Questions & Answers] Brava27:
I submitted my application for replacement to canadanote7exchange.expertinquiry.com and they said I would get the same exynos model as shown on the IMEI I submitted.

Sent from the Upside Down
[Note 7 Questions & Answers] Brava27:
I would refund and get another phone lol

Sent from the Upside Down
[Note 7 Questions & Answers] CACV:
Yes, thinking about that, the only problem is that i don't have a backup phone and the priority will be exchange the phone and then sell new ones (October maybe)

Is the best way to not deal with eBay seller, for now i'm sending all documents to samsung argentina to proceed.

Thanks!
[Note 7 Questions & Answers] THATTON:
My return request just got approved by Tropical Mobile. The phone is being shipped back tomorrow. eBay says I have until the 19th to ship it back but I don't want to wait.
[Note 7 Questions & Answers] force70:
Should be interesting.....did you just do the form or call them?
[Note 7 Questions & Answers] rasc51:
hi guys, i bought from Ebay too SM-N930FD, and i called today Samsung Colombia (south america), they told me to take the phone in for exchange when it becomes available and in the mean time they are going to give me a S6 edge to use.
[Note 7 Questions & Answers] Fishdj:
Still no love from Samsung US
[Note 7 Questions & Answers] Brava27:
No phone call from them. I am keeping this baby until I get a promise.

Sent from the Upside Down

---------- Post added at 01:14 AM ---------- Previous post was at 01:13 AM ----------

I also purchased from "emily" at tropical mobile. What was their plan of action? Why the 19th? Doesn't make sense. They said they would contact me when phones were available to be shipped to me.

Sent from the Upside Down
[Note 7 Questions & Answers] THATTON:
I'm returning. Not exchanging. That's why. The 19th is just 7 days from today so I am sure that's standard eBay protocol for a return window.
[Note 7 Questions & Answers] Brava27:
For full refund?

Sent from the Upside Down
[Note 7 Questions & Answers] THATTON:
Yes, of course. 30 days is what the original listing stated.
[Note 7 Questions & Answers] CesarTJ:
Since the last email last week offering a return label I have not heard back from TropicalMobile and they havent responded to my messages thru ebay, I started a return request via Ebay stating the listing offered a 30 day return, I also opened a paypal complaint as the claim that the phones had a 1 year warranty from Samsung was obviously not true, they also failed to mention in the listing that Samsung pay would be crippled to only work per Singapore region restrictions (an important omition IMO), havent heard back on any of those claims so we will see what happens, at this point I dont think I would be confortable with just an exchange, I would rather get a refund and wait and see what happens with this whole mess. Too bad this was my first Samsung and I do like the phone a lot, but the way they are handling this "recall" leaves me dissapointed.
[Note 7 Questions & Answers] teegunn:
SAMSUNG should be handling the recall themselves. This is a major FACTORY recall, it should not fall on the shoulders of all the many miscellaneous sellers or carriers world wide. This should be a HUGE class action lawsuit in the making. I love my Note 7, and have used and loved my Note phones since I started with the Note 2 many years ago, but this is NOT how you handle a major recall. They are allowing each and every seller or carrier to jerk around, give bad or no info and at times flat out lie to keep themselves from having to actually implement the recall. SAMSUNG listen up - you made the phone, this is a major FACTORY recall. Handle it yourselves. Get this crap figured out right, and do it quick. You are making asses of yourselves.
[Note 7 Questions & Answers] Brava27:
LOL, you can't blame the seller for not specifying specifics regarding Samsung pay. That's your job. Do your homework before buying foreign phones.

Sent from the Upside Down
[Note 7 Questions & Answers] physonymus:
Many thanks for posting this!

Bought SM-N930FD from tropical_mobile and decided to return for a full refund under Ebay buyer protection because product doesn't have the advertised Samsung warranty in the US. tropical_mobile accepted the return but sure enough sent a FedEx label with BILL SENDER. Now contacting Ebay about this.

I'd love to get the phone exchanged directly by Samsung, but like everyone else I've been sent around in circles between Samsung SG and Samsung US (and am still waiting to be called back as promised), so I've given up on that option.
[Note 7 Questions & Answers] Fishdj:
Samsung pay works for my chase and citi cards...no complaints here
[Note 7 Questions & Answers] teegunn:
You must have quoted the wrong post. Mine had nothing to do with Samsung Pay. It has to do with a recall process that is beyond horrible. Samsung should handle the recall, not push it off to various vendors, sellers and carriers to muck it up something terrible like the are. This is on Samsung. There needs to be a recall process that they handle, no one else.
[Note 7 Questions & Answers] Fishdj:
Oops I did, my bad.
[Note 7 Questions & Answers] evrycard:
I'm gonna keep mine and let it explodes then sue the f*** out of Samsung if they won't do an exchange.
[Note 7 Questions & Answers] Fishdj:
Preach brother! preach! ✋ ✋

In all serious...I am also stuck...nobody wants my phone...orphaned like someone mentioned....
[Note 7 Questions & Answers] teegunn:
Ahh, no worries. My post was kind of thrown into the thread in a way that could happen.
[Note 7 Questions & Answers] hkr:
Can someone help me to find the Singapore Firmware (MM1).

I'd like to flash this version back before returning it to the seller.
[Note 7 Questions & Answers] Emiloser:
I advise anyone in my situation to immediately open a case

I bought a Note 7 from Tropical_Mobile as I had purchased from them before with no issues.

When the recall started I messaged them about how they were going to handle it.

They said there was no need - have 12 month warranty (that's a lie) and that their batches were safe (also a lie.)

They sent me a letter "from Samsung" (it's a forgery) stating that their specific Tropical _Mobile batches were safe (it's a lie.)

When the recall got more serious I messaged them again asking what they were going to do about it.

They said they will call me and they did. I recorded it. Basically just how they're going to honour it and enroll me in the recall.

I message them two days later confirming they enrolled me and they state that they have and that the appointment is exactly 1 day after my 30 day guarantee expires.

I get suspicious and message Samsung Mobile SG and get them to check that my IMEI has been enrolled. They inform me that it has not.

I am currently in the process of trying to get my money back right now - Tropical_Mobile are refusing, I am going to escalate.

That my life was not even worth $900 to this unscrupulous person... I feel sick to my stomach.

He endangered me and countless others with his deliberate, malicious lies...

Heed my advice, open a case ASAP.
[Note 7 Questions & Answers] Ambrosios:
its not that your life is not worth 900$......this is a factory recall.....it has nothing to do with ebay/paypal or your seller.......this is samsung recalling phones and actually replacing the whole unit.........the phone comes with a 12 month Manufacturing Warranty......this means you have to deal with samsung directly.....in this case....probably samsung SG....since your phone seems to be originally purchased there. you will find that most ebay sellers will be saying the same thing and not offering exchanges/refund themselves.....

when you purchased from ebay.....you are fully aware that you are importing a phone that is not meant/available for your country/region.....its a risk you took when you purchased it......

i purchased a camera from japan once.......sony canada did some basic troubleshooting and said that the camera was broken....but i will have to go back to japan to get it repaired although it came with "international" warranty.......but the warranty cover only certain aspects of the camera.....

---------- Post added at 08:16 AM ---------- Previous post was at 08:10 AM ----------

thats not true.......Samsung wants your phone........well samsung sg does anyways......you just have to find a way to get it there yourself........which is why most people is angry because they can't without spending money.....but its a risk you take when you buy it off ebay.....
[Note 7 Questions & Answers] force70:
Its a bit different in this case..you cannot compare a broken camera to a potentially explosive device which could kill or maim you, burn down your house or your car.

I agree sammy should be taking care of those of us who imported other versions of the device into our perspective countries but whether that will happen or not is unclear- and it should not be.

Thus until such a time that has been made clear we revert to the retailers we purchased the device from and let them deal with it.

As it should be, we the customer should not in any way have to worry or deal with any crap over this. We did not manufacture or sell the device samsung and the retailers did that so it is their responsibility to fix it.

All we did was spend our hard earned money on device which was clearly not ready or fit to be let into the wild
[Note 7 Questions & Answers] Ambrosios:
2 things i am going to say...then i am going to be quiet about this......because i am little sick of arguing

1.....sammy came out and said that they are doing the recall in which they are doing......they are offering the recall in which the device is originally purchased......(which make sense because countries have different standards and regulations.........UK F model is slightly different in software compare to the SG F models...one good example is samsung pay.....)

2. most ebay sellers are not authorized samsung dealer.......you are buying a phone from a vendor that probably purchased it somewhere else.......they are just trying to make a profit through a private sale while sites like ebay provides.....it is not up to the seller to facilitate warranty's and recall done by the manufacturers....

yes....its not right to have to return the phone to SG (or wherever if came from).....but you also purchased a phone that was clearly not meant for the country you live in......its a risk you took when you purchase the phone.....i am sure that most people hardly read the "terms and conditions" before they purchased things...(both on the net and in the real world)....
[Note 7 Questions & Answers] alltaken123:
How does the OTA 60% charge limit affect those whom Samsung refuses to swap out a like-for-like handset? Have they changed their stance?
[Note 7 Questions & Answers] Fishdj:
I have never had to deal with any support issue for my other Samsung products, but dealing with Samsung US and Samsung SG just shows how disorganized this company really is. I get it...there are millions of devices out there needing for a replacement and they are probably pretty swamped, but getting passed around like a tennis ball is driving me nuts. Why cant Samsung SG just accept our damn phones and ship us the replacement? Samsung's not a local mom and pop store, but an international company. If it's committed to get this dealt with then shipping a few phones out is not even a drop in the bucket. Unless there are other elements I don't know that are preventing them from doing so...I am all ears.

Samsung US should also step up in this matter as well...
[Note 7 Questions & Answers] FrenchJo67:
How to differentiate SG and UK models?
[Note 7 Questions & Answers] Emiloser:
Hey, thank you for replying to me - what you should take away from what I said, and I'm sure if this had been any other problem I would've been SOL - despite the fact that he advertises a global warranty - is that he said he had enrolled me in the recall... but he hadn't.
[Note 7 Questions & Answers] hkr:
Just want to share my positive experience with another eBay seller: never-msrp.

I bought my N930FD August 28th. Today, I informed the seller, that I want to return my Note 7.

Here the history of our dialog:

00:25 I started the return process on eBay, as I can not use the Handy as expected

09:29 never-msrp sent me detailed informations on how to return the system back

10:30 I asked if he will refund or replace the unit

10:52 never-msrp confirms: refunds only

11:10 I asked about the amount of the refund and a special invoice for a reorder, once the devices are available

11:18 never-msrp confirms full refund, no restocking fee and the possibility to send a reorder as 'warranty replacement', so that I don't need to pay import taxes again.

So, I'm happy, that I choose never-msrp with 99.9% positive feedback. No tricks, no phone calls, all communication over eBay.
[Note 7 Questions & Answers] NIKKOTUASON:
Awesome I ordered from them too:

if your phone part of the replacement program

we will ship it overseas since it's international model.

it will take around 30 days to process and to get new phone

Please ship it back to:

eBay ID: a**********

Never-MSRP

5622 Schumacher Ln

Suite 200

Houston, TX 77057

909-436-7404

Please provide us with tracking # once you have it.

Please do not use tape on the item's box. If you want to make sure item won't move from its box during shipping, wrap it with bubble wrap or paper.

Please make sure to remove any passwords or security lock you may have set to the item.

Also please remove your Google account if you installed it or any other program you may installed.

If you ship it from overseas, make sure to write "RETURN TO SHIPPER" on the commercial invoice (NOT just on the shipping box), so we won't be charged tax again.

please write your eBay id on the box or inside.

Thank you

What I said back:

Hello,

Would it be possible to have it replaced with one of the newer versions that you will receive whenever that maybe to minimize the time I'm without a phone? 30+ days without a phone is a little excessive as I don't have a spare phone.

Thanks
[Note 7 Questions & Answers] netnerd:
i mean WTF ??

samsung said return it to the place where you bought it.

i bought my att note7 at swappa.com from a private seller, what the different he goes to the store and exchange it and i go to the store and exchange it.
[Note 7 Questions & Answers] DuffmasterFresh:
Tropical_Mobile said they would give me a return label and have not. They keep asking me, "Are you sure it isn't in your email?". So, definitely DO NOT close your ebay cases, even though he will ask you to do it. I'm curious to see how this pans out.