yashsingh1/xdaforums huggingface dataset:
[Sprint Note 7  Guides, News, & Discussion] rdcrds:
No 14 day thing i was told. The guy at sprint store told me it does not matter when i bought it or how long till it takes them to get them in. The 14 day restocking fee etc are all waived. And as said ill have fun with the phone but not abuse it just not worry about a tiny scratch.

And i bought mine on the website and the sotre will still take it back. If you dial *2 it will tell you all the ways to return it.
[Sprint Note 7  Guides, News, & Discussion] toenail_flicker:
Noise is already being made by some that have bought from Best Buy. You have to deal with Best Buy from what I hear.

http://forums.androidcentral.com/sa...est-buy-note-7-recall-thread.html#post5388929
[Sprint Note 7  Guides, News, & Discussion] Corbitt74:
I agree, if you bring in a busted phone you may be stuck.
[Sprint Note 7  Guides, News, & Discussion] Scararms:
Better safe than sorry especially if you are a power user. I am trading mines in for s7 edge tomorrow.
[Sprint Note 7  Guides, News, & Discussion] KB112:
I went into BestBuy after dinner and got my exchange done with no issue. Knowing Sprints policy, the day you get a phone counts as day 1. So I had to return it today(Friday) even though Saturday is technically 14 days.

They were cool about it and said how they stopped selling them etc. They asked why I wanted to return it and I explained the lag and battery drain, plus the whole recall thing. They put the upgrade back on my line (I have a legacy pan with 2yr upgrades) and did the return. Got a full refund with no restocking fee and I got to keep the Gear Fit 2. Pretty cool of them.

Now I'm just gonna see what's on the horizon next.
[Sprint Note 7  Guides, News, & Discussion] Scararms:
I just got back from Sprint with my new S7 edge. I see why they look similar. They claimed the new supply of note 7 will be in on Monday but doubt it.
[Sprint Note 7  Guides, News, & Discussion] DarkManX4lf:
Yeah that's way too fast. The recall was announced on Friday and they will get replacements on Monday which is a holiday?

I call BS. It might be old stock.

A good question is how can we tell that when we get a replacement, it's one with battery issues fixed?
[Sprint Note 7  Guides, News, & Discussion] Bdozier:
Agreed. Way too fast of a turn around. Unfortunately, if it is true that might indicate that Samsung already knew of the problem and was scrambling to fix it in hopes that it didn't become an issue that it has.
[Sprint Note 7  Guides, News, & Discussion] c0c0c0:
Does Sprint want just the Note and stylus or those and all the accessories/box as well?
[Sprint Note 7  Guides, News, & Discussion] mhill1986:
They wouldn't give me a loaner phone. They said I either have to get and keep an s7 edge as a replacement or wait until next week for a replacement note 7. I asked whether this was really a safety hazard or not. If it is, why would they let me keep it another week? If it isn't, why the recall?

Her response was that loaner phones would cost then a lot of money...
[Sprint Note 7  Guides, News, & Discussion] infernosoft:
So you were able to return your Note7 and become re-eligible for an upgrade on that line? Am I understanding this correctly?
[Sprint Note 7  Guides, News, & Discussion] fgr:
I was thinking the same thing, Samsung may have known a week or two ago about the problem and got the wheels spinning early (wishful thinking probably).

I wonder if Sprint will let me get a different color. I have black, was thinking about getting blue.
[Sprint Note 7  Guides, News, & Discussion] mhill1986:
I was thinking the same about switching colors from black to blue. I've never seen the blue in person, though, so I'm still undecided. That is, if they do let us switch. It seems like if they are willing to let us switch devices, they'd be willing to let us switch colors, but who knows?
[Sprint Note 7  Guides, News, & Discussion] fgr:
It may all boil down to what replacements they actually get, and how many different colors they get.
[Sprint Note 7  Guides, News, & Discussion] juggalosupastar:
Sprint told me the replacement phones won't be available till late next week.
[Sprint Note 7  Guides, News, & Discussion] KB112:
Yes! BestBuy called Sprint and had them reverse the upgrade and put it back on the line. Then she confirmed that it indeed was back on the line before she got off the phone with them.

Then I got my full refund with no restocking fee. I even got to keep my watch, which I really like. I double checked my account when I got home and the upgrade was back on it.
[Sprint Note 7  Guides, News, & Discussion] SptMogul:
i would like to know also..i think they want everything back tho.
[Sprint Note 7  Guides, News, & Discussion] mhill1986:
With a recall, how could they reasonably expect that everybody have the original box and all accessories? Charger maybe, but box, headphones, adapter, SIM tray pokey thing, no. It wasn't the customer's fault this happened, and it isn't strange for people to throw away boxes once they've decided they are satisfied with their purchase. If Samsung/ Sprint are serious about this as a safety issue, they are obligated to replace the product regardless of what accessories are returned. At last that's my thinking.

Edit: i guess I'll add, though, that they also have the right to request the return of the accessories, just not to deny you a refund or exchange if you cannot produce them.
[Sprint Note 7  Guides, News, & Discussion] saulc1981:
if you have sprint it doesn't matter where u bought it you can take it to sprint store and get the replacement. I was told this through sprint,
[Sprint Note 7  Guides, News, & Discussion] BigMosley:
Hmm that's odd because I called Sprint first and they told me to take the phone back to where I purchased it which was Best Buy. I think people are not properly informed because this recall was just announced a few days ago. I'm sure by next week this will be all sorted out.

---------- Post added at 05:55 AM ---------- Previous post was at 05:54 AM ----------

In the other carrier forums people are saying you only return the phone, I doubt they'll expect the box and all. Not everyone keeps the boxes of new phones.
[Sprint Note 7  Guides, News, & Discussion] FreddyFredFred:
When you bring your phone back, the accessories are not important. They will open the new box to activate the phone and keep all the new stuff to put in your old box. They keep all the new stuff even if you bring in your old stuff.

Now, I'm not sure if you need the old box........I would think for something like this, it wouldn't matter. But, what do I know? lol
[Sprint Note 7  Guides, News, & Discussion] kbboykin:
The old boxes will have the wrong IMEI, ICC ID, etc on them. I know this is all on the phone as well. But for me, I use the box as a quick reference to this. I guess I hoard boxes :D
[Sprint Note 7  Guides, News, & Discussion] chazglenn3:
Under Settings, About Device, there is a Hardware Version number. Mine is currently REV 0.7. I'm sure that we will be able to find out what the new Hardware Version number should be, and be able to check it there on the new devices.
[Sprint Note 7  Guides, News, & Discussion] fgr:
My guess is they will just exchange the phone if that's all you bring in, but who knows. I've exchanged/replace quite a few phones over the years, but never a recall.

What they should do is hand you a new phone in a box like you just bought it regardless. The accessories are really of no value to Samsung/Sprint.

I always hated getting a new phone from Asurion and then my box doesn't match the phone.
[Sprint Note 7  Guides, News, & Discussion] toenail_flicker:
Sprint Recall Info here

http://xdaforums.com/sprint-note-7/how-to/note-7-shipments-delayed-quality-testing-t3452267
[Sprint Note 7  Guides, News, & Discussion] DarkManX4lf:
Yes you're right. Interesting that the current version is 0.7. Is this version supposed to be a beta? Lol.
[Sprint Note 7  Guides, News, & Discussion] cdgotx:
Now I can finally find out just how *water resistant* this phone is. (=
[Sprint Note 7  Guides, News, & Discussion] Itchiee:
What's strange is i've purchased two Note7s from Best Buy, but Sprint sent both of them a text yesterday that states:

Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device.

So it would be nice to deal with them, or even Samsung, instead of those Blue shirted dolts.
[Sprint Note 7  Guides, News, & Discussion] BigMosley:
I got the same text and purchased mine from Best buy also. I called Sprint and they said you have to go to the place of purchase.
[Sprint Note 7  Guides, News, & Discussion] parmend:
Thats what they told me too. I was thinking about going with the s7 edge but im paying 15 bucks a month for The note . Basically got it half off.
[Sprint Note 7  Guides, News, & Discussion] BigMosley:
I thought hard also about going with the s7 edge but the Note has newer software tricks and I use the Pen every now and then to create goofy memes in Sketchbook.
[Sprint Note 7  Guides, News, & Discussion] parmend:
Same here . The thing that i like about the edge is the gorilla glass 4 , its more scratch resistant. I could go protectorless vs the note 7 i would have to get a protector and they all suck. Im getting a 20 credit for the note , i dont think they will give me that for the s7 edge making the edge more expensive.
[Sprint Note 7  Guides, News, & Discussion] mhill1986:
How are you getting a twenty dollar credit for the note?
[Sprint Note 7  Guides, News, & Discussion] parmend:
Its a promo they are running for existing customers on older plans . 15 bucks a month and i get to keep the phone . I couldnt pass it up

http://www.bestbuy.com/site/clp/spr...it/pcmcat748302046847.c?id=pcmcat748302046847
[Sprint Note 7  Guides, News, & Discussion] mhill1986:
Wow, that's awesome. I wouldn't be giving that up, if I were you... but I'm not, so get the device you like! Decisions, decision.
[Sprint Note 7  Guides, News, & Discussion] parmend:
The promo is still running, well when they get the new notes in
[Sprint Note 7  Guides, News, & Discussion] jnhalstead:
noticed in my 15 Edge Sport (sync) that the bluetooth audio is horrible compared to my note 4, my bluetooth speeds up, stops, repeats itself when playing music, it's quite annoying and nothing I have experienced in my note 2, 4, 5 life.
[Sprint Note 7  Guides, News, & Discussion] toenail_flicker:
One thing this recall has done is to free me. I've been trying everything. :D
[Sprint Note 7  Guides, News, & Discussion] BlueFox721:
Did you walk around pouring champagne on it?
[Sprint Note 7  Guides, News, & Discussion] busventinc:
Well now moving forward however both companies handle this there is a trust issue with the manufacturer and especially the carrier on how there quality control is managed. In this case they should throw the 14 day policy out the window and should exchange it no matter what.
[Sprint Note 7  Guides, News, & Discussion] Corbitt74:
They have thrown the 14 day out the window. When replacements come in you can exchange it. 14 day doesnt matter. A Sprint manager showed me their recall policy.
[Sprint Note 7  Guides, News, & Discussion] autogeek:
http://newsroom.sprint.com/news-releases/sprint-update-on-samsung-galaxy-note-7-exchange.htm
[Sprint Note 7  Guides, News, & Discussion] infernosoft:
Darn! I wish I hadn't sold my 6P because I've totally missed it :(
[Sprint Note 7  Guides, News, & Discussion] TT_Vert:
I called my sprint store and they said they'd take it back. beyond 14 days. The only thing is when I get a new phone I get hit with another $30 activation fee so sprint is making that money again.

Dave
[Sprint Note 7  Guides, News, & Discussion] rdcrds:
Total BS or the rep was FOS either 1 as you can get that taken away calling sprint in 10 seconds flat or less. Something is fos in this as anyone with a right mind would not charge the 30$ so either you heard wrong or the rep was FOS
[Sprint Note 7  Guides, News, & Discussion] KB112:
I believe they're saying when they get a new device they'll pay the activation fee again. This is standard Sprint policy when activating a brand new device. But a call in to their CS may get this waived. Especially if you tell them it's due to the Note 7 recall.
[Sprint Note 7  Guides, News, & Discussion] Cynamn63:
I purchased my Note 7 at Best Buy. I first went to Sprint and was told by the I would need to go back to where I purchased the Note 7. But he added that if they did not get me into a new Note 7, to come back to his store, ask for him and he will get me taken care or and satisfied. So, I am not sure what Sprint store you actually went to but that store is TERRIBLE for Sprint.
[Sprint Note 7  Guides, News, & Discussion] TT_Vert:
Correct. No activation fee to go back to old phone but any new phone I get will have an activation fee associated with it. I may wait to get another phone as my note 3 has a working hot spot, media audio works right in my kia and I can actually use data while on a phone call.

Dave
[Sprint Note 7  Guides, News, & Discussion] BigMosley:
If you do get charged the activation fee they will wave it or credit your account the cost if you call them. Anytime something dumb happens with Sprint and I have to speak with customer service reps I ask for an account credit for my troubles and always get it. My last phone bill should have been $135 and ended up only being $25 with all the account credits from the dumb Note 7 preorder drama I went through.
[Sprint Note 7  Guides, News, & Discussion] hotspace:
Something that annoys me with Sprint, when I get a new device, I ask to leave the box unopened so I can experience the true Unboxing event. I ask for them to leave my old device alone as I might not activate the new for a couple of days. Never fails....they screw it up everytime.

Is there something that I can tell them differently?? I'm not sure how much more plainly I can say it...leave new device unactivated, leave old phone alone, I will pay the activation fee.

I realize that is an extra step for them....1.activate new device in the system, 2. put old device back into the active spot. Why are they so reluctant to do this? I guess when I swap the Note 7 out they will be forced to do it their way....but is it really that difficult of a request?
[Sprint Note 7  Guides, News, & Discussion] autogeek:
You can purchase online if you would like to unbox it yourself. I activated mine 2 days after unboxing it. Also no activation charge, might have been due to me upgrading and/or the pre order.
[Sprint Note 7  Guides, News, & Discussion] quasidodo:
I called this number 888 211-4727 to ask about the recall. I don't know if this lady didn't know anything about it or not, but she told me they won't have any supplies for at least another week or 2 latest. Also told me to wait to return unless something goes wrong with it. They will also waive the 14 day return policy. Again, I don't know if she knows what she is talking about.
[Sprint Note 7  Guides, News, & Discussion] TT_Vert:
My store said they'd have them any day. I tried to buy outright w/o activating and they would not let me at sprint. With that I went back to my Note 3 as I can be on the phone and use data at the same time and my streaming audio works.
[Sprint Note 7  Guides, News, & Discussion] elsamuraiguapo:
Reason why is because an opened/unboxed phone warrants a restock fee ($35) in the event that the customer attempts to return it. It's a way to dissuade customers from returning their device within the 14 days. We they come back they can be told that they have to pay a restock fee if they want to return it.
[Sprint Note 7  Guides, News, & Discussion] 6666:
I just called and they said they "might" have them in next week. Ugh
[Sprint Note 7  Guides, News, & Discussion] BlueFox721:
I called and told them I have no way to get to a store. They told me they are waiting on Samsung to give the ok on releasing new stock and that I should call thur. or fri. to ensure that I am on the first of their releases. They also swapped my plan to a legacy family unlimited with no limitations on bandwidth or streaming that is only 2 lines for 100 and for my continued service since 2013 they waived subsidy fees for all lines. Saved me 40 bucks a month and they will ship a new one as soon as they can. I am going to try to get them to throw in vr headset now.
[Sprint Note 7  Guides, News, & Discussion] BigMosley:
I called my local Sprint and the rep said he has no idea when the new stock will come because they are still being manufactured. At this point, it would seem anything they tell you is BS.
[Sprint Note 7  Guides, News, & Discussion] sunmybun:
I wonder if the new note 7s will have the latest software PH9. They probably will have them right?

Thats the only drawback for me of the recall.

I should def. consider the recall, no doubt about that.

Just the little things that hinder my decision hehe
[Sprint Note 7  Guides, News, & Discussion] Scararms:
Buyer beware, if you are thinking about exchanging your note 7 for a S7 Edge don't. Sprint will not allow you to exchange it back for a new note 7 despite the 14 day exchange policy. Stick with the Note 7 only.
[Sprint Note 7  Guides, News, & Discussion] KB112:
Just called them up today regarding the activation fee. I explained how I returned my Note 7 last Friday during the recall etc. They credited me back the activation fee. Got a text 2 minutes after the call confirming to check my account for the credit. Nice.
[Sprint Note 7  Guides, News, & Discussion] donc:
I called yesterday and then stopped by the store on my way home today. They asked me to come in tomorrow for my replacement as they should have them in then. BS? Maybe but I will still swing by to check after todays developments. Nothing like telling a few directors at work they cannot take their phones with them next week on their business flights.
[Sprint Note 7  Guides, News, & Discussion] BigMosley:
Yeah tell me about it. I'm flying tomorrow and wanted to bring this 5000 mAh battery pack to charge my phone during the flight if I need to but decided to leave it at home, not worth the risk. I am still bringing my Note 7 just not going to charge it mid flight.
[Sprint Note 7  Guides, News, & Discussion] infernosoft:
Hey guys, I want your input on this. I would love to get rid of this phone and go back to my nexus. Do you think I could turn in my current note7 and get the new, non-defective one, new-in-box and unopened?

I'd like to sell it as "brand new unopened" and just use a spare phone until I can get a good deal on a nexus 6p.

I guess I'm wanting to know what people's luck has been getting a whole brand new "everything" (box, charger, cables, phone) and not just a brand new note7 device. Thanks!
[Sprint Note 7  Guides, News, & Discussion] Lyvewire:
You couldn't have said this better. I'm on a S5 Moars Tom for my Note 3 too. All the bells and whistles..
[Sprint Note 7  Guides, News, & Discussion] TT_Vert:
I just ended up returning my phone for a full refund. Back on my Note 3 and pretty happy about that. Definitely not as fast and has some problems but I can deal with them for now.
[Sprint Note 7  Guides, News, & Discussion] infernosoft:
Interesting...so I'm assuming no one has been able to exchange for another note7 yet? I've called a few stores in my area and none of them have the new note7s in yet.
[Sprint Note 7  Guides, News, & Discussion] seoulbrova:
Proof that there is no communication

I called Samsung corporate, Sprint corporate, and two corporate stores before finally recording this.

https://youtu.be/fHNzPyATRtM

I received an email from Samsung this morning saying I should exchange it immediately for a J-series loaner. Guess what? NOBODY at Sprint seems to know about this.

One rep at corporate went so far as to say, "Just put it in low power/battery mode and you'll be fine." I've wasted so much time calling and going in to exchange this phone. Just SHIP me the replacement and I will ship back my unit. What's so hard about that?
[Sprint Note 7  Guides, News, & Discussion] Wacky2bakky:
EXACTLY, how I feel. I got a note 7 from my grandparents for a graduation gift. They bought it outright, so was not a 2 yr contract, loan, or lease. Both Samsung. Com and my local corporate sprint store will not replace my phone. It's currently active on my sprint line and I have the original box and items. It's clearly a legit note 7 and not stolen, a recall is a recall. My phone should be replaced. My grandparents are 84 years old, they live out of state and ain't going to go through the hassle of finding the receipt or taking care of this for me. It's not their problem Samsung screwed up on these phones. What can I do?????
[Sprint Note 7  Guides, News, & Discussion] Sleepycloud:
They don't care.
[Sprint Note 7  Guides, News, & Discussion] hotspace:
I sent this to Samsung and Sprint. Samsung is playing things safe by recalling and then they are pushing the process to Sprint. Sprint is very disorganized and all stores in my area have no loaners.

END
[Sprint Note 7  Guides, News, & Discussion] seoulbrova:
Personally even the loaner is a joke. People who bought the Note 7 are buying premium phones so the loaner should be a S7 or something comparable. Instead they are giving budget phones that suck, not to mention they're not even in stock in the stores.f
[Sprint Note 7  Guides, News, & Discussion] Wacky2bakky:
So did you originally order those note 7s thru sprint phone support or at a local store? My note 7 is currently on my line and the local store don't care I'm using it. Didn't know if I'll have luck of calling sprint Tele sales and having them send me replacement when they come in and I'll send back the defective one after that.
[Sprint Note 7  Guides, News, & Discussion] hotspace:
One was bought at Sam's, the other at best buy.... though sprint shouldn't care. Ultimately they belong to sprint.
[Sprint Note 7  Guides, News, & Discussion] seoulbrova:
That won't happen. I talked to 4 levels of support over a hour and a half between talking and being put on hold. End result, "We've noted your account but all recall replacements must be done in store."

Both mine were bought preorder via telesales
[Sprint Note 7  Guides, News, & Discussion] hotspace:
I've been told they are sending me my replacement via UPS Express...as soon as they get the phones in stock. Meaning, I don't have to go to the store.
[Sprint Note 7  Guides, News, & Discussion] Wacky2bakky:
Did u get any confirmation of that? Like an email? Other then them just telling you that over the phone? Just kills me not everyone is on the same page and how difficult it is for them to replace our phones. This ain't a recall if their going to pick and choose what phones their taking back and exchanging.
[Sprint Note 7  Guides, News, & Discussion] hotspace:
Yes. I received email confirmation. The email came from sprintphonereplacment@sprint.com
[Sprint Note 7  Guides, News, & Discussion] Wacky2bakky:
Ok good. Might I ask what their having you do with your defective note 7? Send it back in once you receive the replacement?
[Sprint Note 7  Guides, News, & Discussion] hotspace:
They said that my replacement device would come with return packaging. All they want back is the device...no accessories. I forgot to ask about the $25 gift card...rest assured I'll get that card one way or another.
[Sprint Note 7  Guides, News, & Discussion] 6666:
I'm also in Omaha. I got the store at 114th and dodge to give me a loaner note 4 until the new note 7's are in a week ago. I called them fri to see when they think new ones will be in and they said a week from mon. at the absolute earliest. They also let me keep the old note 7 so I could do the data transfer to temp note 4 at home instead of waiting in store. Note 7 is powered down in my garage now. Might try there as they were more helpful than other stores I tried. The store I tried forst bu oakview mall wouldnt do anything and were jerks about it.
[Sprint Note 7  Guides, News, & Discussion] SptMogul:
Really? My note 7 is next to my bed every night until i get the replacement. chill out guys...
[Sprint Note 7  Guides, News, & Discussion] 6666:
Overly cautious I know but I have a 7 year old son so am being extra careful.