yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] eriscat:
Samsung.com purchase

I purchased my phone from SAMSUNG.COM and it looked from the email I received from Samsung and numerous threads that I needed to call them. I think they should email me rather than me call them since they know that I purchased the phone and probably it is less effort for them to initiate the contact rather that taking the calls. Things I learned from the call....

1) Calling 1-800-Samsung as directed in the email is a bit pointless if you purchased from SAMSUNG.COM - you need to talk to the e-commerce area. That number is 855-726-8721.

2) Selecting the option regarding Note 7 will get you to the folks at 1-800-Samsung who cannot help you

3) I got through to Britany in ecommerce by selecting option 2 - for questions regarding a purchase you have already made.

4) Britany informed me the procedure has not been defined yet but that it should be within the next 1-3 business days and they will call me.

I am going to get a new Note 7. =) I am really loving it.

Separate question - is there an app that is recommended for tracking the battery temp and perhaps shutting down the charge if the battery gets too hot. I have adjusted when I am charging and I know it is probably not going to happen to me BUT if there is an app that would help that would be good. My phone is stock.

Thanks in advance.
[Note 7 Questions & Answers] tossero:
You can try GSam Battery Monitor :https://play.google.com/store/apps/details?id=com.gsamlabs.bbm&hl=en

Cheers~
[Note 7 Questions & Answers] solidsnake:
Can you tell me the exact model number of the phone and if it is dual sim?
[Note 7 Questions & Answers] hoursenghong:
It's battery faulty issue. It's worldwide. It has nothing to do with chipset difference, it's just battery (i could be wrong).

Samsung should give replacement worldwide. And if your country's retailers dont give u exchange due to excuses like "no explode in our country, which mean our batch is safe" or "wait till it explodes then come and get exchange within warranty period of time" or "we will charge a lot for service fee for a replacement", you have the right, man. Sue their arses.
[Note 7 Questions & Answers] Complex757:
This is why it might be better to get the phone from the carrier. Luckily some of the carriers are doing full refunds and also exchanges for other models.
[Note 7 Questions & Answers] JulesJam:
yeah, that is what it is looking like now. What a cluster fvck.

You may have to file a notice of dispute with Verizon over this:

https://www.verizonwireless.com/dam/support/pdf/Notice_of_Dispute.pdf

But I would wait a bit until we see how this will play out.
[Note 7 Questions & Answers] poczynek:
https://forums.whirlpool.net.au/forum-replies.cfm?t=2563505

Battery fried whilst charging overnight in hotel room in Australia.
[Note 7 Questions & Answers] les_garten:
Have 2 drinks in the Hotel bar

Go back to your room

Take an Ambien and put your phone on the charger

Wake up in the morgue...

This dude's lucky.
[Note 7 Questions & Answers] doc_loco:
Curious when he bought his phone
[Note 7 Questions & Answers] les_garten:
Does it matter?

You either have a bomb in your hand or a New Certified safe phone in your hand.

He had a bomb...
[Note 7 Questions & Answers] mshagg:
Was reported as a pre-order from Samsung Australia.
[Note 7 Questions & Answers] doc_loco:
I see. Also curious to know if these batteries are failing as a result of thermal runaway after reaching 100% or if there are failing during charging

---------- Post added at 06:44 AM ---------- Previous post was at 06:37 AM ----------

Same issue here. Mine is an o2 pre ordered unit in onyx black manufactured on 23/08 by the date stamp and I'm waiting out for the replacement because I have no other phone. I just keep an eye on it as best I can and not letting it charge to 100%. Just thinking about the UK market, phone shops have these demo units charging full time and so far no incident of any lighting up. Not to say that that's a good measure but the risk for these shops must be greater. Only thing I notice is that generally phone shops only charge to 60-80%

---------- Post added at 06:47 AM ---------- Previous post was at 06:44 AM ----------

True. I hope the certified safe phone replacement arrive soon.
[Note 7 Questions & Answers] Complex757:
The hyperbole in this is overwhelming. It totally discredits the point you're trying to make. Your phone and laptop are the most dangerous things in your home :laugh:
[Note 7 Questions & Answers] Batfink33:
Samsung SDI ditched by Samsung for batteries..

http://www.androidauthority.com/gal...s-714788/?utm_source=dlvr.it&utm_medium=gplus
[Note 7 Questions & Answers] notefreak:
So, it is not just a small percentage of batteries that is faulty but 70%? That would explain a lot. But... I must be missunderstanding this because if this is true, Samsung lied big time.
[Note 7 Questions & Answers] alltaken123:
70%!!! What happened to 0.01%? That's alarming, especially since they didn't do proper recalls, as in a formal recall has not been announced, Samsung have done voluntary recalls thus far.
[Note 7 Questions & Answers] notefreak:
I don't know man, here is another link: http://www.sammobile.com/2016/09/05...ont-be-used-in-the-galaxy-note-7-temporarily/

Someone tell me it is just my bad English because I don't know what to think right now...
[Note 7 Questions & Answers] B3501:
Every battery that Samsung SDI doesn't have the fault, it's only 0.01% that they manufactured that have the fault.
[Note 7 Questions & Answers] notefreak:
Ok, that sounds possible. I hope that is correct info. What happend is a big enough nightmare. But why didn't they just say it was them that messed up? Sounds sketchy to me. And how to we know they are telling the truth about the 0.01%? Why are they recalling all phones with that small percentage and how is it possible they don't know where the faulty batteries went, is this normal for a mobile phone maker? I just wish they explained themselves so we can all sleep better.
[Note 7 Questions & Answers] B3501:
Samsung SDI isn't Samsung, it's a subsidiary company. Most likely Samsung will demand compensation from Samsung SDI. The fact Samsung have recalled 2.5million phones should reassure you, many companies would have not recalled and blamed 3rd party cables etc.This happens a lot look at the Dreamliner plane, that had exploding LiPoly batteries and was delayed from being in use or even the Tesla car.
[Note 7 Questions & Answers] BarryH_GEG:
Well as long as unamed "reports from inside the Korean industry" say so. :rolleyes:

This is from the Android Authority article...

As part of its Galaxy Note 7 recall process, Samsung will be replacing the batteries used in the handset to ensure that all of its smartphones are safe to use. Reports from inside the Korean industry now suggest that the company will be completely dropping batteries produced by its Samsung SDI subsidiary from use in the Note 7. Samsung SDI supplied 70 percent of the batteries fitted into the 2.5 million estimated Galaxy Note 7 units that have so far landed in consumer hands and stores. The other 30 percent of batteries have been provided by Chinese battery maker ATL. It is now likely that Samsung will have to purchase additional batteries from ATL for its recall and future Note 7 stock. It’s also possible that Samsung may use batteries from familiar supplier LG Chem to make up any shortfall.​

Which totally contradicts this from Samsung...

Samsung concluded that the faulty batteries are to blame for the explosions. Samsung SDI is the group within Samsung that makes batteries for the Galaxy Note 7. That is, Samsung SDI produces the battery cell, but the battery pack production is outsourced to other firms. Korean ITM Semiconductor produces the battery pack for the Galaxy Note 7’s that are sold in Korea. ITM’s batteries seem to have been the ones that exploded. Meanwhile, most phones sold in China are going to have battery packs from Chinese company Amperex Technology.​

So Samsung SDI made 100% of the battery cells and third parties did 100% of the packaging of them in to battery packs. If there's any truth in the Android Authority article it would appear that Korean ITM made 70% of the battery packs and Chinese Amperex 30%. That Samsung would drop Korean ITM seems logical. Samsung SDI builds cells for the BMW i3 so I'm sure they can build smartphone batteries successfully. It would appear from the second quote they're blameless in this debacle. But why let reality taint this thread.
[Note 7 Questions & Answers] notefreak:
The companies are connected nevertheless, right? Or not? The should have come out and said it the very first day, not blame some Korea Semiconductor or whatever it was. It just leaves a bad taste in my mouth, that's all. I also hope our "new" devices won't in fact be these same phones with new batteries.
[Note 7 Questions & Answers] B3501:
Things are being blown out of proportion, don't charge your phone overnight and be sensible. Return it for a replacement when they've got replacements and you'll be fine. This happens a lot with LiPoly batteries.

---------- Post added at 01:07 PM ---------- Previous post was at 12:58 PM ----------

Would you fly on a Boeing Dreamliner? They had virtually the same problem. That's a far great danger however.
[Note 7 Questions & Answers] notefreak:
I hope you are right. to me these last articles seem like tey are accusing Samsung SDI and implying terrible things that I couldn't quite believe. That is why I questioned my understanding of things. I'm afraid I am not the only who could possibly missunderstand. So your post is useful.

---------- Post added at 03:14 PM ---------- Previous post was at 03:10 PM ----------

I still want the Note 7, I just hope they deal with it fast and right. I am not a very patient person as you probably noticed :). This and the fact that mobile providers here are simply keeping quiet, giving no info is driving me nuts so bear with me.
[Note 7 Questions & Answers] Kansatsusha:
I was watching the news... and an ambulance worker note 7 blew up but I forgot all the other detail. At least if he needed to treat himself, he surely got all the tools he need.
[Note 7 Questions & Answers] mshagg:
Aussies note, Samsung now requesting that we shut down the devices and return to point of sale. No ifs or buts about it:

http://www.samsung.com/au/galaxynote7-notice/
[Note 7 Questions & Answers] B3501:
It wasn't a Note 7,look at it.

http://boston.cbslocal.com/2016/09/04/samsung-galaxy-note-7-recall-phone-explodes-winthrop/

This is all being hyped for news.

Phones catch fire all the time, LiPoly batteries are dangerous.

Remember Google issuing a notice to only use spec USB C cables last year because 6Ps were catching fire when used with 3rd party cables?
[Note 7 Questions & Answers] D.O.C:
WTH? it is obvious that aint a Note 7!!
[Note 7 Questions & Answers] Itchiee:
Definitely hands off while charging!!!!
[Note 7 Questions & Answers] Kansatsusha:
Well I heard recall and battery exploded so I assume it was a Note 7 since I only saw the phone for a sec when I looked at the TV portion of my computer.
[Note 7 Questions & Answers] Gary02468:
What makes you think so?
[Note 7 Questions & Answers] D.O.C:
The photo, unless is a case which I have never seen (possible), it has buttons at the bottom, but i could be mistaken. It does not look like a note 7 to me :)
[Note 7 Questions & Answers] B3501:
Look at the front and back, it's not a Note 7.It looks like an S7 Active.
[Note 7 Questions & Answers] TomTanderson:
I was looking on the Samsung UK website to see if there was any news. I believe there is something somewhere but it is so well buried that I couldn't find it.

I did find a Note 7 simulator which gives graphical instructions on various features and how to use them. Unfortunately they haven't updated the battery/charging section to show a simulated battery fire yet! :D
[Note 7 Questions & Answers] NexVision:
The article shows multiple photos of different phones. One being a Note 7 which is identifiable by the Stylus on the bottom but the front and back photos it shows are of a S6 active just look at the button placement on the front. https://www.google.com/url?sa=i&rct...YhlczwongRBN5QQq_ISkLb_g&ust=1473173776907578
[Note 7 Questions & Answers] BarryH_GEG:
The odds of being hit by lightning are 1:960,000. The odds of being hit by a car are 1:4,292. The odds of getting food poisoning are 1:4. I'm using my Note7 exactly the way I have been since I got it. That includes wireless fast charging, 9V & 25W cabled fast charging, and USB charging (Android Auto) in my car. If my phone explodes and maims or kills me the OMG! crowd in this thread can say "I told you so." Not to disappoint that crowd but the odds are in my favor.
[Note 7 Questions & Answers] doc_loco:
I'm with you too bud and using mine till I get a replacement but I think the true odds have been hidden from us. Mine is cool during charge and hasn't shown any hints of failures but that doesn't mean it won't happen. We do not really know what happens just prior to it exploding/imploding we just know it happens during charging where most people have left it unattended or charging overnight.
[Note 7 Questions & Answers] kat3k:
As you explain batteries, I wonder if we could assume that if there's a Note problem, it would surface soon after being put into service. If we use it for X number of times and the problem doesn't occur, we can relax - ? I know Samsung couldn't act on that basis, but we could. What do you think?

---------- Post added at 04:31 PM ---------- Previous post was at 04:22 PM ----------

My brother always called them Best Buy Elsewhere. They often have a jump on new products, but every time I use them, I kick myself.
[Note 7 Questions & Answers] amith007:
Yup, I have pledged that I will never buy anything again from BB. My experience was not good right from the day I went to pick up my phone. They showed a totally different face when I went to pre-order the phone. I had to finally show the best buy link someone posted here to make them take back my phone. It's sad that they had no clue of their own company decision on this. Now I wait for Samsung release the unlocked Note 7 [emoji2] [emoji2] [emoji2].
[Note 7 Questions & Answers] Kansatsusha:
Throughout this whole recall while I still wanted to try Android N on the note 7, I found time to update a few stuff on my iPhone 5s since I jump back to it after I return my Note7.
[Note 7 Questions & Answers] Belimawr:
think of it like a cracked nut, for the most part it will do it's job, but that one time it gets jolted wrong it will snap and fail. so it's not really something you can judge, but assuming it is something that develops over time and doesn't go on first use there likely would be signs, best bet is to watch your battery temps, if it is staying cool I wouldn't worry too much about it.

as I've said before my phone while on fast charge maxes at about 35C, the cooler UK weather probably helps keep it cooler, but for me as long as it keeps charging around that temp I'm more than comfortable to use it as normal until O2 has the replacements in.

to me I wouldn't necessarily let your guard down, but as long as you show some level of caution and do check every so often you are making the already long odds of getting a failure even longer, since it is only likely a few weeks I wouldn't sweat it much, but I also wouldn't totally ignore the problem on the thing of well it never happened yet so it must be ok.

it's basically what O2 said to me, Samsung hasn't said the devices have to go back on the spot, but their legal team would advise you return them for safety concerns, basically companies are covering their own asses and really from a business standpoint it makes perfect sense.
[Note 7 Questions & Answers] BarryH_GEG:
I'm in Baton Rouge, LA, and the heat index has been over 100 degrees during the time I've had my Note7. Its sat with me on patios in direct sunlight so I'm sure its internal temperature was high. I also assume heavy gamers get their device's internal temperatures up even higher. And yet no one on XDA, an enthusiast site, has experienced a problem first hand.

This issue could be because production tolerances were off on one assembly line out of dozens and in one plant out of many. It could also have been a production issue that was caught and corrected when random QC (which is mandatory) is done on X number of parts out of X number produced. Even with that knowledge if Samsung wasn't tracking battery storage and distribution closely they'd have no idea which phones the possibly affected batteries went in to. Hence the recall. In other words, in my glass half full world, there's a high probability that something as critical as a battery pack likely has an acceptable failure rate of a fraction of a percent and the majority of batteries subject to recall wouldn't fail in their lifetime. But that's not salacious enough for the media while "recall!" and "exploding phones!" is.

While not a battery expert I have decades of product management experience. Random QC'ing of a percentage of parts produced is contractual and tollerances for something as critical as a battery pack are probably a fractions of a percent failure rate. And to be qualified to be a vendor for Samsung in terms of capabilities, mean time between failures, ability to maintain exaction production tolerances, and the like is no walk in the park.

Carry on.
[Note 7 Questions & Answers] les_garten:
You don't remember the early 2000's and the Compaq laptops burning down people's houses?

The recent vaping people being being maimed?

The Hoverboards?

https://www.consumeraffairs.com/laptop-battery-recalls?page=2

Lithium batteries are dangerous and need to be respected for their potential energy
[Note 7 Questions & Answers] toddyc:
I spoke to Vodafone UK earlier and they've told me Samsung are making an announcement tomorrow 6th September. So let's see what they have to say.
[Note 7 Questions & Answers] les_garten:
I think Russian Roulette players are at their very nature fatalistic optimists...

.
[Note 7 Questions & Answers] Belimawr:
it depends how they work, Nissan in the UK copies the Japanese plant and they run on JIT (Just In Time) meaning the parts come to the line sequenced to the car so they know the serial and batch of every part in every car the only real exception would be bolts/nuts/clips because there are just too many to ever order per car. if a part is damaged or missing the car carries on down the line or the line has to be stopped until the item is resequenced and installed.

if Samsung runs a similar system for their phone factories there is a chance they would know exactly what phone has what by serial number or IMEI. but as I said the only place I have seen this is inside Nissan but being an Asian manufacturer and process I wouldn't be surprised if Samsung ran the same thing.
[Note 7 Questions & Answers] bayniner:
I wonder for how many hours were these phones charging for before they exploded, i always unplug mine after 2-3 hours on the charger and it doesn't even get warm, i can see them over heating if you leave it on the charger for 8-9 hours
[Note 7 Questions & Answers] amith007:
As someone mentioned earlier in this thread, I don't think it's necessary for all faulty batteries to explode. It may result in several other things like poor battery life, heating issues, device restarts, poor battery life span etc. I guess its a good idea to exchange the phone even if you current don't have any issues to ensure a smooth usage in the long run.
[Note 7 Questions & Answers] Darkk69:
I too have the first day launch of Note 7 from Sprint. The phone never got hot during charging. For awhile I was using the good brand name charger with standard USB-C cable without issues. Then bought the non-oem fast wireless charging. No issues with that either for almost 2 1/2 weeks. It seems the explosions happened early on which made me wonder if the battery is indeed defective would it explode sooner than later? Reading through the posts it made sense that some tolerances are within limits to prevent the explosion and if the defects finally set in the explosion may happen. Far as we know it's only when charging or soon as phone taken off the charger.

Someone said via talking with Samsung Chat (wish there is a screenshot of it) that wireless charging is safer until the phone is swapped. Any truth to it? Who knows.

I am really bummed that probably this upcoming weekend when the replacement notes are back in stock at the Sprint store that I have to exchange it. Still makes me wonder is there a problem with my Note 7 to begin with? Exchanging it anyway. Let Samsung fix them all.
[Note 7 Questions & Answers] Belimawr:
I've had the phone plugged in 12+ hours (while hungover and not caring about the phone) when I've thought to look at it, it's no hotter than any other length of time charging. the chargers and charging circuits are quite smart these days they cut out and run from the mains over battery when they are plugged in past 100% charge, it is a myth that the device is constantly charging, the process is much more complex than that.
[Note 7 Questions & Answers] fortesquieu:
I checked with my local Samsung store and the rep told me it'll be another month before they receive new stocks. :rolleyes::eek:
[Note 7 Questions & Answers] les_garten:
You either know 100 % your phone is good or you don't.

If you are not 100% sure, your phone is bad.

This seems to be a concept that people are struggling with, when in fact it is slam dunk simple.

---------- Post added at 07:35 PM ---------- Previous post was at 07:35 PM ----------

You might want to say where Local is, otherwise it's pretty meaningless.
[Note 7 Questions & Answers] mvaughn12:
Ok So The issue is the battery heating up during fast charging. But you can remedy that because you have the option to turn off fast charging In the settings and it will charge normally. I have done this and have no heating issue. I believe that this will hold me until the replacement come out

---------- Post added at 05:37 PM ---------- Previous post was at 05:37 PM ----------

---------- Post added at 05:39 PM ---------- Previous post was at 05:37 PM ----------

Just my opinion but my phone no longer getting hot charging now. So I may hold me until the replacement come out.
[Note 7 Questions & Answers] fortesquieu:
Vancouver, Canada.
[Note 7 Questions & Answers] mvaughn12:
Settings, Device Matianance, click on battery then upper right corner click on 3 dots and choose advanced settings. The turn off fast charging button