yashsingh1/xdaforums huggingface dataset:
[Verizon Note 7  Guides, News, & Discussion] nu2droid:
http://www.theverge.com/2016/9/1/12759912/samsung-galaxy-note-7-recall

Nothing definitive, but this article names Verizon..
[Verizon Note 7  Guides, News, & Discussion] coton:
Yes, it will be very interesting to see how Samsung (and Verizon) decide to handle the issue.
[Verizon Note 7  Guides, News, & Discussion] xHoLyx:
Samsung was really quick about this, I guess if there's any delay, it would be Verizon derping.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Interesting, thanks for posting! I guess I'll just wait until I hear from Verizon then, it sounds like we'll be taken care of, whatever they decide to do.
[Verizon Note 7  Guides, News, & Discussion] Cbass15:
I wouldn't mind a new device and some sort of gift. ?
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Heck yeah, I'm for freebies! [emoji23] [emoji1]
[Verizon Note 7  Guides, News, & Discussion] Cbass15:
Knowing verizon they will figure out some way to rig it up... ?
[Verizon Note 7  Guides, News, & Discussion] Polycron:
I stopped in a corporate store yesterday and they were very willing to do the exchange for the S7 or S7 Edge. It would be a new contract and I would start making the adjusted payments on the S7. I would then be able to return that S7/Edge when the new Note 7's come in. I was ready to pull the plug and then he mentioned that it is very important that the replacement phone NOT become damaged. He didn't say what constitutes damaged. He said if it is damaged, its mine. At the time I didn't think to ask if an insurance replacement could be turned in. After thinking about it, that could be a problem too considering there will be a 14 day return of the S7 for the new Note 7. I'm not sure what the insurance turn around time is.
[Verizon Note 7  Guides, News, & Discussion] Buddyfunlove:
The bickering is silly. I would not be surprised if Verizon had the phones and were holding them. They shipped my note 7 a week early and told FedEx to hold until the day before release. It's what the corporate world is like.

No matter what anyone writes...it all depends on what your store says...and they vary depending on location. So his account of the situation may be true...and your local store still doesn't have any.
[Verizon Note 7  Guides, News, & Discussion] CyberZion:
I'm keeping mine until the deadline of the 30th or until Best Buy gets them in. Whichever comes first. Mine is running great, for now.
[Verizon Note 7  Guides, News, & Discussion] raneym305:
Dammit. Had multiple threads open at once.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
I wouldn't risk it, it's just not worth it, the government and Samsung urge it SHUT DOWN, no if's, and's or but's. Others thought theirs were "fine" too, but we all know how that turned out.
[Verizon Note 7  Guides, News, & Discussion] mobilecutzzfa:
I have a audio recording of my experience yesterday returning my note 7 to Verizon but can't upload it they push hard to give the s7edge with the option to trade in when the new shipments comes in with a $25 bill credit , you can hear the lady clearly say ..."they say we should have them in on the 20th but we do no if thats true yet"..
[Verizon Note 7  Guides, News, & Discussion] shawnten:
i traded mine in yesterday at a corporate store and guy said as soon as the new note 7s come in I can re exchange it. I hope it doesnt take too long
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
Doesn't matter when note 7 comes in, they have to take back the "loaned" phone and give you the Note 7. This is all on Samsung's bill. If you think you can afford losing something to a fire go right on ahead using it. Shouldn't cry if it happens though and shouldn't be Samsung's fault anymore cause this news has been plastered everywhere to shut it off. I'm just ranting and not at anyone in particular, so I'll shut up now. :D
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Just an FYI, but recording calls in many states, like here in California, requires both parties to consent to it.
[Verizon Note 7  Guides, News, & Discussion] Bern612:
Not being argumentative.. Just a questions.. If they tell you this call is being recorded for training purposes.. Is that and you say yes.. Is that consent on both sides
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
The employees already signed their consent away for the job. When they tell you about recording and you don't hang up or say you don't consent, that is your consent.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Yep.
[Verizon Note 7  Guides, News, & Discussion] raduque:
If you bought at best buy, a Verizon corp store won't take them back. Already tried it.
[Verizon Note 7  Guides, News, & Discussion] laserbiz:
Has anyone returned their Note 7 for a loaner and NOT had all their accessories in the box and what did they say if anything?
[Verizon Note 7  Guides, News, & Discussion] shawnten:
i didnt even give them a box or charger. just walked in and gave them the phone
[Verizon Note 7  Guides, News, & Discussion] laserbiz:
Verizon didn't request anything?
[Verizon Note 7  Guides, News, & Discussion] berdo:
same
[Verizon Note 7  Guides, News, & Discussion] shawnten:
nope
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
They only asked me for charger cause the cable is different. So I would say just keep that with you just in case. Just don't say you have it unless it's necessary so you can have extra.
[Verizon Note 7  Guides, News, & Discussion] waco2hot33:
Well I wasn't taking them to court your honor!!! Simply just trying get some proof to go with everyone elses accounts of the situation that's all [emoji41]
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
This is interesting, if the design of the Note 7 is the issue, will new batteries help? I bet the CPSC is wondering that too. Here's the article on Bloomberg that goes into detail- http://www.bloomberg.com/news/artic...n-in-rush-to-capitalize-on-uninspiring-iphone

---------- Post added at 05:16 AM ---------- Previous post was at 05:16 AM ----------

I was just talking, no need to get upset. I apologize if you took it the wrong way.
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
The issue was with only that battery manufacturer. They most likely couldn't produce cells thin enough and so squished them a little to fit.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
I hope so, I'm seriously thinking about exchanging the S7 edge on one of my lines (new line as of last Tuesday) for a good Note 7 on Wednesday.
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
I wonder if any are in today. West coast will probably get it first and I'll have to wait til Wednesday, I'm in RI. I miss the Note :crying:
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Me too! I'm going to call our local Verizon corporate store today (Ukiah, rural Northwestern California) and see if they have any in, they open at 10. My suspicion is that stores will probably have stock before Wednesday, but won't actually open it for sale until that day. Oh, apparently people in the UK are getting emails from Samsung saying Wednesday will be the day replacement Note 7's will be available there, too.

---------- Post added at 09:51 AM ---------- Previous post was at 09:47 AM ----------

https://9to5google.com/2016/09/19/...y-resume-galaxy-note-7-sales-on-october-21st/

Ouch. If that's true, then Wednesday is only for replacement Note 7's, new people will have to wait until October 21st.
[Verizon Note 7  Guides, News, & Discussion] jjayzx:
Supposedly S. Korea is going to resume Sept. 28th. Didn't think it was gonna be that much longer after that but damn.

I called my local store and they said nothing yet and that Samsung just says soon and is estimated for 21st.
[Verizon Note 7  Guides, News, & Discussion] redsman5501:
That's one of the best explanations of what happened that I've read so far. Thanks for sharing the link.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
So, it appears you can get Note 7's again online from Verizon, I just went through the motions, and I could get a new one to me on Wednesday. I checked on picking it up at our local store (Ukiah, CA), but it said "nope", which I expected.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Well, I placed my order for a new Note 7 (Black Onyx) this morning, it ships out today, and it'll be here tomorrow! Here I go again on my own, going down the only road I've ever known, like a drifter I was born to walk alone [emoji124] I'll report back on it when it comes. The S7 edge is going back, it's nice, but it just can't compare to the beast that is the Note 7 [emoji16]

One other thing, the Note 7 is annual upgrade eligible, so you can upgrade every 12 months, not just when you've paid the entire phone off.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Wow, they're quick, I already have a tracking number at FedEx for it! Here we gooooo :D
[Verizon Note 7  Guides, News, & Discussion] Cbass15:
My store says they will have them today by 3 ???
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
Just called my store. Said they don't have any in yet.
[Verizon Note 7  Guides, News, & Discussion] Bern612:
Mine has them I'm in Maryland...some things I was watching on YouTube...

Samsung pay info is deleted.. So gift card and so on are gone.. They say you have to go through your emails and enter in your gift card info.

Smart switch takes a long time if you have a lot of text,apps and so on
[Verizon Note 7  Guides, News, & Discussion] laserbiz:
I placed my order for my replacement Note 7 via phone w/a verizon rep on Tuesday Sept 20. I asked about getting a Samsung VR Head set because I see that Samsung is offering that to customers who bought directly from them. Although he said he couldnt get me the headset for free, he wa able to knock down the price to $25. I am hoping that I will still get the $25 credit that verizon is offering so that the headset WILL be free when all is said and done. I am still waiting on a tracking number though. (edit: I just contacted verizon and they supplied me with the tracking # , so tomorrow Thursday,it will be here.)
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
Awesome! Mine will be here this morning.
[Verizon Note 7  Guides, News, & Discussion] MrBaltazar:
Is it only models manufactured in Korea? I just put my dbrand skin on. Don't really want to swap my phone out lol.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
I wouldn't be surprised.
[Verizon Note 7  Guides, News, & Discussion] Cbass15:
I heard it was worldwide. Not just Korea. I'm going to contact Verizon today and see what they say.
[Verizon Note 7  Guides, News, & Discussion] nu2droid:
https://news.samsung.com/global/statement-on-galaxy-note7
[Verizon Note 7  Guides, News, & Discussion] cpufrost:
Or wait until Verizon contacts you.

Sounds like a legitimate way to get past the 14 day remorse period! ;)
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
We should find out something today -

"Samsung has already announced that U.S. carriers will release details for the recall process as early as today."

https://www.google.com/amp/amp.androidcentral.com/samsung-galaxy-note-7-recall

I guess they want to get this started before the Labor Day weekend starts. What a time to have this happen, ugh.
[Verizon Note 7  Guides, News, & Discussion] 3_D:
I just did the same thing too!!!
[Verizon Note 7  Guides, News, & Discussion] mobilecutzzfa:
But how would they know the batch of bad batteries attach to those serial numbers hmmmmm...we're they bad b4 they left the shipper

---------- Post added at 01:58 PM ---------- Previous post was at 01:57 PM ----------

Exactly my thoughts!! Dam you big red
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
I don't think Verizon will delay anything like this, as it's a serious safety issue.
[Verizon Note 7  Guides, News, & Discussion] bxcovi:
Just called Verizon you can either return the note 7 and all accessories or swap it out for another device. Free of charge.
[Verizon Note 7  Guides, News, & Discussion] chrisradcliffe23:
Return in store?
[Verizon Note 7  Guides, News, & Discussion] LRiley:
did they give a time frame?
[Verizon Note 7  Guides, News, & Discussion] xavierxxx2p:
swap for what? there isn't anything good right now...iphone 7? yeah right ..and if you swap probably going to be for a Verizon certified unit
[Verizon Note 7  Guides, News, & Discussion] the Doctor:
If you haven't had one yet, S7 Edge. Probably not compelling in your case though, since you have a 930v.
[Verizon Note 7  Guides, News, & Discussion] LRiley:
Just called, return period extended to september 30th, with a waive of the restocking fee. Lg V20 comes out soon. Depending on how it is, might be a good switch
[Verizon Note 7  Guides, News, & Discussion] bxcovi:
Yeah and we have until the end of the month.

---------- Post added at 10:36 AM ---------- Previous post was at 10:35 AM ----------

Until the end of the month.
[Verizon Note 7  Guides, News, & Discussion] chrisradcliffe23:
Verizon

“On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it.”

---------- Post added at 01:38 PM ---------- Previous post was at 01:38 PM ----------

And yes iPhone 7 is included
[Verizon Note 7  Guides, News, & Discussion] MatroxD:
So they aren't saying anything about simply exchanging the devices and the process thus far? I personally do not want another device, and simply want a note 7. That's if I have to exchange.. That's what I guess I am wondering about.. I'm hoping they can check you device number to let you know if your with or without a bad battery..

from note 7
[Verizon Note 7  Guides, News, & Discussion] coton:
I spoke to my carrier Verizon this morning and they told me they will automatically ship me a brand new phone when they become available. Then I send the old one back to them. But if I want to swtich to a different phone, I can do so with no fee up until Sept. 30
[Verizon Note 7  Guides, News, & Discussion] 12iVaL116:
it's voluntary so if you dont see an issue just wait for an exchange program. that's my plan. or you can keep your phone and see if they figure out what happened and what phones are affected.
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
Worried but not too worried 0.1% . 2.5mil and only 35 peeps but ya. Anyways. Would like to exchange it for a peice of mind but then again that new battery could or not cause the same issues anyways. Gonna ride it out till the replacements arrive.its like recalls (caught pruis) on automobile but we still drive it lol. Anyho I got my thru best buy and they don't deal with this. So would Samsung send you one then then send yours back? Never really been in a recall situation.
[Verizon Note 7  Guides, News, & Discussion] MatroxD:
Ok, that sounds good.. Is there anything we have to do?

from note 7

---------- Post added at 01:38 PM ---------- Previous post was at 01:38 PM ----------

That sounds valid also

from note 7
[Verizon Note 7  Guides, News, & Discussion] bjtcars:
Naturally it depends on who you talk too but the Verizon rep I just spoke could only tell me I had until the 30th to return it with no fee and didn't know anything about replacements.

I have had no problems at all with it so I don't mind waiting it out to see what happens. Though I did turn off the fast charging.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
That's what I'm going to do, too.
[Verizon Note 7  Guides, News, & Discussion] coton:
I was told by Verizon that "voluntary" means that Samsung is voluntarily replacing all phones, NOT that we can choose whether or not we want to keep the original phone. They have liability if we own a dangerous phone. So if you want to keep owning a Note 7, you must wait for the replacement and send back your old one. If you want a different brand of phone, you can get rid of the Note 7 before the Sept. 30.
[Verizon Note 7  Guides, News, & Discussion] Polycron:
Add me to the list of Verizon people who called and received non-answer answers. The only thing the rep could tell me was that I have till the 30th to exchange it for a different phone with no penalties. They had no information about getting a new Note 7. They then transferred me to Samsung who said they are working with the individual mobile carriers to work out an exchange program but he had no information. Maybe in the next couple of days. He recommended I keep an eye on the following website: http://news.samsung.com/us

I went there, there is ZERO news about the recall. Not even an acknowledgement about the issue. I bought the Note 7 for a reason and do not plan on trading it in on a different model.
[Verizon Note 7  Guides, News, & Discussion] coton:
There's a link at the top of the page with their statement, but no news yet about the exchange procedure.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
The same here, I don't want another model. I guess now we just wait for more information on the replacement program.
[Verizon Note 7  Guides, News, & Discussion] pencil316:
Just a quick "note" for people. When you buy a phone at Verizon you have 14 days to return it no questions asked. So if you bought your phone on the 19 today would be last day to return it.
[Verizon Note 7  Guides, News, & Discussion] mopar:
Except for the fact that Verizon has extended the return period for the note7 to the 30th of September...
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
Well... This is weird... Samsung has announced the exchange program but I was told by the agent that my phone was made in USA so its not one of the affected devices. Anyone else get this story?

Samsung agent BTW.
[Verizon Note 7  Guides, News, & Discussion] razor237:
I think i will be returning mine for now and maybe get something else only issue is dont see a good alternative phone ..... guess it will be back to my nexus for a little while
[Verizon Note 7  Guides, News, & Discussion] xavierxxx2p:
https://youtu.be/_wy50S_aDzc
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
OK. I have called numerous times and they all have the same story and answer and its thru their management. Anyways they will update the recall. Phones that was made in China will be recalled but onces made in the USA won't be. Lucky my phone was made Aug 19th and 10th and made here in the USA which I am really happy about. Anways. If it helps anyone. Problems was only isolated in China. All 35 of them.
[Verizon Note 7  Guides, News, & Discussion] apple eating samsung:
Maybe a silly question, but how do i know where my Note was made? The back says manufactured in Korea.
[Verizon Note 7  Guides, News, & Discussion] markwebb:
I bought mine from Best Buy, called them out of curiosity and they have no clue yet. Suggested I call Samsung. BB recall hotline doesn't know yet how to handle and suggested I call back in a few days.

---------- Post added at 07:11 PM ---------- Previous post was at 06:58 PM ----------

i bet they meant "made for the USA" not made "in" the USA. Where are Samsung phones "made" in the USA? :) Either way, not a very good response IMHO.
[Verizon Note 7  Guides, News, & Discussion] razor237:
Well every tech site and news sites state that samsung is recalling all note 7's sold. i did read a few that said except ones sold in china

https://news.samsung.com/global/statement-on-galaxy-note7
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
Who knows. I talked to several agents and a manager. Was told the same by all of them lol. Samsung corp USA or some crap like that.

---------- Post added at 12:21 AM ---------- Previous post was at 12:18 AM ----------

If anybody is calling in and have a success exchanging them. Please let me know. Or keep me updated. O also have posted in a few website that others are being told the same or giving the run around for exchanges lol
[Verizon Note 7  Guides, News, & Discussion] pencil316:
I got the run around today. Would not admit to a recall until I said it. Also said I could not return it unless I was under the 14 days.
[Verizon Note 7  Guides, News, & Discussion] dadsterflip:
Wow..... Crazy.... Look good doing it on websites and their press but when it comes to actually doing it... It sucks...
[Verizon Note 7  Guides, News, & Discussion] 12iVaL116:
they literally just announced the recall a few hours ago. and the exchange program more recently. give it time and I'm sure it will all work out.
[Verizon Note 7  Guides, News, & Discussion] jacklivehere:
I bought Verizon Samsung Note 7 from third party seller.

Tried asking Verizon if they will honor replacement at store, Answer is they wont. I wonder why they brand it, label the box, device and software with Verizon name all over.

Bottomline Verizon wont support Verizon branded Samsung Note 7 , if its not from them

On the other hand Samsung will support Samsung note 7 though its not directly bought from them. Kudos to Samsung. Big red is getting worse.
[Verizon Note 7  Guides, News, & Discussion] californiarailroader:
I've only had devices from Samsung made in three places, China, South Korea and Vietnam. My Verizon Note 7 was made in Korea.
[Verizon Note 7  Guides, News, & Discussion] neyenlives:
As a retailer selling a product that other retailers also sell, when have you ever been able to do this? I can't buy an HP laptop from Best Buy and then take it to any other retailer selling the same product and get warranty service...I have to go through HP direct if I can't get service through the place I bought it from.... .. I'm confused as to why you think Verizon is the bad guy in that case.... you didn't buy it there.... of course they aren't going to warranty it.
[Verizon Note 7  Guides, News, & Discussion] GeoFX:
Guess saving a few bucks going to a third-party reseller was really worth it, huh? :p Hope you at least brought it through reputable 3rd-parties like Best Buy, Amazon, or Costco who will stand behind their products. And yes, Verizon is under no obligation to help you at all if you didn't buy the device through them.
[Verizon Note 7  Guides, News, & Discussion] jacklivehere:
'Samsung Galaxy Note 7 Verizon' thats what Box says;

Actual Phone has label with Verizon,

When I turn on Samsung Note 7 it says Verizon.

So verizon wants to just use branding, customizing every thing samsung did, But not support it ? i find thats funny. No other retailer labels other products with their name ( ex. hp laptops has only hp name, not walmart or frys or bestbuy name on it).

I understand limitations of Verizon as Carrier & not a phone company. But they decide to brand, customize it and put verizon label on a product ; then they need to support it.
[Verizon Note 7  Guides, News, & Discussion] razor237:
So does every carrier & i bet you most if not all will give you the same answer if it wasn't bought from them directly
[Verizon Note 7  Guides, News, & Discussion] jacklivehere:
Yes . Monopoly of Carriers in USA. They limit options for customers and force customers to their advantage.

When Verizon is putting its name on the phone, its bound to protect customer's safety. If they don't care, then they shouldn't force/limit which phones customer can use. In this case Verizon put their name on the phone, so i expect BIG RED company to support.

But again my voice won't go any where and i understand that. Just looking at options
[Verizon Note 7  Guides, News, & Discussion] Bern612:
http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/
[Verizon Note 7  Guides, News, & Discussion] GeoFX:
So the decision is whether to exchange for a new Samsung device plus a $25 gift card or bill credit or 2) Return it for a refund from Verizon and get another phone like the Iphone 7, V20, or Google Pixel...hmmm....:confused: