yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] jongilluley:
I think Samsung will struggle to replace handsets that were purchased outside of their intended country.

Each countries Samsung division will only support handsets for that territory especially when specs can differ so widely between countries etc.

Now I hope im wrong for everyone who has done this but in my experience of working in retail (mobile phone and electronics) it's not likely and Samsung will just ask for you to contact the seller for details on what to do.
[Note 7 Questions & Answers] THS1989:
Dunno why people risk buying expensive phones on eBay..
[Note 7 Questions & Answers] gclancer:
I already contacted my eBay seller for an exchange for non faulty one since their return exchange policy is 30 days. Lets see how that goes. Mine is an FD, Singapore version
[Note 7 Questions & Answers] toastyy:
Regarding my last post: From Swiftronics: "I will have more information on the recall by Tuesday. We are inquiring with Samsung international but their response time will be delayed due to the time of day in Asia."
[Note 7 Questions & Answers] Brava27:
Tropical_mobile?

---------- Post added at 08:55 PM ---------- Previous post was at 08:53 PM ----------

What's the risk? You're buying a phone like anywhere else online. They have return policies in place. There is no risk. "Dunno" why you make silly questions.
[Note 7 Questions & Answers] gclancer:
Nope, sobeonline1 from Miami. One time I bought a brand new seal z5 premium from them and it came with a galaxy s7 screen protector so it wasn't brand new and the screen was defected after 2 days so I probably not going to buy from them again
[Note 7 Questions & Answers] akgrown:
I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet. Returning within 30 days may be the other option. They've been great to deal with, overall.

I'm hoping there will be a way they (or Samsung) can ship a replacement ASAP, and then we send back the recalled device once we have the new phone. Wishful thinking, I'm sure.
[Note 7 Questions & Answers] Brava27:
I'm sure our devices are fine. 35 cases from 7 million in total is like winning the lottery.
[Note 7 Questions & Answers] akgrown:
Chances are that you're correct, but if Samsung can't tell us which serial numbers are affected, then I obviously can't be 100% positive either (until it's on fire). If it was just a risk of bricking a $100 phone, then maybe I wouldn't bother. An $850 phone potentially incinerating itself... I'll take the recall.
[Note 7 Questions & Answers] gekkehenkie11:
Me too. They mailed me today:

Apart from having the math wrong (0.002% instead of 0.0002%), the speculation that it wouldnt happen on other devices (so the chances would increase) and stating unconfirmed facts, I'm a bit put off by how he is talking about 'weeks'.
[Note 7 Questions & Answers] twe90kid:
Buying phones on ebay should be like buying phones from anywhere else, either web or brick and mortar. Ebay has a set of rules for return policy, and the seller has their rules too. You play by the rules. Those trust worthy sellers who want to keep their reputation would in fact work with their customers who have bought from them.

As for the buyer who wants to be protected, I hope you studied into your credit card benefits. Some credit cards have extended warranties and extended return policies in tack for their card holders. If you used a good card tied with your ebay and paypal account, you should be well protected.
[Note 7 Questions & Answers] Belimawr:
it depends how the seller got said phone, if the seller bought from company A who bought the phone from Samsung to recall the device you are likely looking at having to return the device to the seller who would then have to go to Company A to get the replacement then send it back out to you.

however if the seller got these off the back of a truck or purchased from a company who purchased from a company who purchased from another company leading to a long line of people before you get back to the person why actually did the transaction with Samsung you are looking at way longer if it is even possible, this is the reason you should only ever buy from reputable sites as no matter how good an ebay seller is unless they are an extension of an online store you may as well be buying it off a bloke down the pub.
[Note 7 Questions & Answers] akgrown:
'a few weeks' = we'll tell you we're not doing anything for the recall after your return period has lapsed.

If that's how they're going to handle it, then they have a 100% chance of me returning my phone for a refund very soon.

---------- Post added at 02:01 PM ---------- Previous post was at 01:56 PM ----------

Do you have a recommendation on a reputable site to import a N930F or N930FD from? I started off with from.ae, and they took forever to process then tried to send me a phone that wasn't factory sealed. Tropical had great feedback and a 30 day return window. Happy to entertain other options for this next round if you have suggestions!
[Note 7 Questions & Answers] Belimawr:
unfortunately I don't know where to import to the US as I am based in the UK.
[Note 7 Questions & Answers] BarryH_GEG:
People who buy any Samsung product from an unauthorized reseller get no service, support, or warranty protection. All grey market phones aren't warrantied for that reason. You can't register a Samsung product obtained outside the U.S. in the U.S. because the model number and serial/IMEI number won't be recognized. So if someone with a Texas drivers license shows up at the Samsung Support Center in Houston with a phone from Hong Kong with no registration and no proof of purchase how should Samsung personnel react? What would they be able to replace a Hong Kong market phone with exactly? And why should they because it wasn't purchased from an authorized reseller in the first place?

Having said that these are obviously exceptional circumstances so perhaps they'll swap the battery out with a new one. But the logistics of this recall are going to be a nightmare for registered owners with phones needing replacement in their intended country of sale. So I'd imagine grey market phone owners will go to the back of the line. The loss of service and support is the number one reason for not buying a grey market Samsung phone as this situation proves. And I empathize with those now in a unknown situation regarding replacement of their phones but the situation they are in is one of their own creation.
[Note 7 Questions & Answers] i killed tupac:
ouch you guys are almost certainly screwed
[Note 7 Questions & Answers] Wooba99:
I think that Samsung are going to HAVE to help people with phones in other countries. Imagine if they insist people return them to the country of origin and one combusts while in transit. How's that going to look?

I gave my info to Samsung in Dubai and am waiting for info from them. I'm was hoping for, but have decided that I'm going to insist is that they send a replacement to my local Samsung shop or Samsung office in Toronto and I will replace it in person.
[Note 7 Questions & Answers] MoMo131:
To be honest, I don't trust the honesty of the eBay resellers of exchange with new "safe" stock. So I think samsung US and samsung SG should fix this complicated issue immediately for (eBay, Amazon,.... Etc)online buyers.

Yesterday and today I spent more an hour with samsung US and samsung SG and non of them offer a good help and support.!!
[Note 7 Questions & Answers] kat3k:
Something current from today:

http://www.forbes.com/sites/bensin/...n-the-us-but-terrible-in-asia/2/#560a5b3fc706
[Note 7 Questions & Answers] tsiglas:
Go and talk with Samsung in dubai on live chat prepared for Screenshot of the conversation... They are telling to everyone that the replacement will take place with Samsung of your country with exactly the same model .... Go to your local Samsung country and ask for replacement and if they say bla bla bla show them the chat conversation with Samsung United Arab Emirates... And ask them who of them lies....
[Note 7 Questions & Answers] hag911:
you keep the phone and got refund?

phone for free?

---------- Post added at 09:05 PM ---------- Previous post was at 09:04 PM ----------

right , like Apple

if you buy iphone , warranty all over the world
[Note 7 Questions & Answers] Wooba99:
I did a chat with them. Unfortunately I didn't take a screen shot, but they said they would get back to me soon. They suggested I contact my local samsung too (they won't help me).. but I made it clear I want a dual sim replacement and they said they'd work on it. I'm interested to see where it leads.
[Note 7 Questions & Answers] tsiglas:
Do a chat conversation again tomorrow.... Don't let everything fell down.... Press is the key for everything...
[Note 7 Questions & Answers] Wooba99:
Indeed. And especially for something sold in Dubai.. items bought here are expected to spread around the globe.

I'm optimistic. My online chat with them was sparse on details, but they were clearly open to helping me despite being outside Dubai.
[Note 7 Questions & Answers] krabman:
Yes. They have already processed a refund and I have been directed to destroy/dispose of the phone. I'm using it until I can get a new one though because mine is the coolest running phone I've owned in recent memory. I'm pretty sure there is nothing wrong with it but I will probably dispose of it as directed because I don't want to be liable for a house burned down either.
[Note 7 Questions & Answers] Wooba99:
I posted a little while ago on the Samsung Canada facebook page about the lack of consistency with what's happening around the world. Also, what happens if the phone is banned from planes (are is being reported as a possibility). How can I ship it to Dubai then? They promptly replied privately asking for my contact details. I suspect that that will offer to exchange for a Canadian phone which unfortunately I can't accept. Interesting days ahead..

For what it's worth, I've also emailed my credit card to find out what protections, if any I have.
[Note 7 Questions & Answers] tsiglas:
Give the your phone number and ask them to call you back... When they do tell them that you want a replacement with dual sim Note 7....and wait and see....
[Note 7 Questions & Answers] NIKKOTUASON:
I wonder if never-msrp will do this.
[Note 7 Questions & Answers] NexVision:
I am dealing with never-msrp now on a return and they are offering to take back with no restocking fee and a full refund minus shipping.
[Note 7 Questions & Answers] NIKKOTUASON:
Lol I just messaged them too

"Hello,

Did you hear anything from Samsung regarding the global recall? I'm worried because I dont want to die at night while charging my phone.

Thanks"
[Note 7 Questions & Answers] CJSnet:
I'm in a right pickle.

I bought the FD from Sobetronic via eBay.

I fly from the USA to the UK on Friday.

I can't get a replacement by then and now the FAA may ban me taking it.

I'm happy to take a UK F model from Samsung Store in London, but Samsung UK are telling me they can't take international models in exchange and to return it in Singapore.

Bloody disgusting mess.
[Note 7 Questions & Answers] hag911:
wow that's crazy

you got a phone for free !!

and the seller lost 900$?

the seller didn't ask you to ship the phone back?
[Note 7 Questions & Answers] dadeadman:
Samsung Singapore stated this on their updated FAQ

What if I bought it in Singapore but now residing in another country? How can I ship it back

and how can you send the units outside of Singapore?

A: Please contact the Samsung Customer Service Centre in your residing country for information on

the exchange process in your residing country. We assure you that we will be assisting all Galaxy

Note7 customers in the exchange, regardless of your residing country and the country where you

purchased the device.
[Note 7 Questions & Answers] CJSnet:
As discussed previously in this thread or the WSJ article Samsung UK and USA are saying that's effectively incorrect info and refusing.
[Note 7 Questions & Answers] krabman:
The seller was Wireless Everything, they never contacted me. I first received an email from Amazon saying that the Note 7 I purchased had a serious safety issue and that I would be returning it for a refund but to hold on to the phone while they sorted out the details of the return. I called in today and was handed off to a "specialist for this issue" who instructed me that they would be processing my refund immediately and that the phone was to be disposed of in accordance with local regulations. So yeah, I've since then received an email saying that my refund was processed and the phone is sitting here right next to me. Apparently in perfect working order.

As an aside I think I have a better idea of how Samsung must be feeling. Selling the phone to someone else might not legally make me liable but certainly I would feel awful if something happened to them. Not sure if you folks have read it yet but a house fire has now been tentatively attributed to a Note 7 which was plugged in at the source of the fire. No lives were lost but a families home has burned to the ground. I reckon I've made about as many jokes about the phone/fires as the next guy, I'm not feeling too good about that.
[Note 7 Questions & Answers] jacklivehere:
Samsung US is not consistent with their message to folks who bought note 7 (both US Domestic & International versions) from ebay/Third Party Sellers.

Yesterday when i called after hearing about my ebay purchase/note 7/verizon, they kept me almost 1 hour on hold talking to verizon/supervisors and disconnected line. Same story this afternoon. But surprisingly this evening when i called they said, they are working on deal with Ebay for Note 7 replacement and i should call them after a week.

Did any one experience similar response?
[Note 7 Questions & Answers] radioraheem2:
i'm so sorry you had to go through that. yeah, that's why when i first saw Samsung Singapore's FAQ, i was immediately skeptical. first, a news THAT MAJOR (that note 7s can be exchanged in any country) wouldn't be buried deep near the end of an FAQ, and second, living in Asia now, i can say that these "Asian legs" of major corporations are completely clueless. Like, LG would announce the V20, then 15 days later LG HK will send out press releases about the phone as if no one else has internet. Same goes for movie releases. HK legs of Warner Brothers send out emails notifying people of "new" trailer to a movie, only that trailer's been on youtube for like 72 hours and have been on every movie blog already. it's just so behind here it's frustrating.
[Note 7 Questions & Answers] hag911:
poor Wireless Everything ,

lets say he sold 100 phones , now he lost $90,000

i don't think it's fair what Amazon did , they could ask you to ship it back to the seller and get refund.

now you have a phone that you got for free , but the seller lost 900$ :rolleyes:
[Note 7 Questions & Answers] andyahs:
Not if Amazon accepted the burden themselves. Amazon pulled all the Note 7's being sold on their site at their discretion.
[Note 7 Questions & Answers] krabman:
Exactly, I don't think the seller is on the hook or I would have heard from them. I would have sent the phone in if they asked and it will not become a free phone. I will destroy it as they asked which is a decision I came to after thinking at length on the problem. I'm old and I made my mistakes and have the regrets that come came with them. Enough of them that I don't need any more. I'll regret destroying the thing because I have the belief there is nothing wrong with it but I would regret some poor soul getting hurt or killed or a family losing their home a lot more. I guess one good thing about being old, you learn to be pragmatic and to accept that some things just suck and there isn't getting around it. I don't know why Amazon did what they did, why the seller never contacted me, what Samsung is doing in the background with all this, I do know the situation is not of my making, I never asked for any of it.
[Note 7 Questions & Answers] tsiglas:
OK we understand... So keep your maybe fault device for 3-4 months and if they never asked you to send it back go to the nearest Samsung store and give the device for replacement or or demand to repair the battery problem in their official service....one or another you maybe get lucky...
[Note 7 Questions & Answers] raundown:
There is risk. Once the item is no longer on your purchase history, or you left them a feedback, some of them will not be contactable when you need to claim warranty.
[Note 7 Questions & Answers] EarlZ:
Sorry to hear that but once you are quoted a 7-10 business day time frame it means that they just want to get rid of you and not have you tagged as a repeat caller. I work in a contact center and thats a very sad but common practice people do :(

Though it does not always mean it wont be resolved.
[Note 7 Questions & Answers] Ambrosios:
i dont know....i learn the hard way several years ago.........had to ship it back to the region where i purchased it and ship it back (lucky i had a friend who live there).....ever since then.....their rationale is that the device your purchased was not meant for the country where you reside.....since its a different model as the one sold on the US.....

one thing to note is that even though the F version is called the "international" version.........each region's F version has different CSC installed (ie...SG F version doesn't have CSC for UK and vice versa)...so i dont think you can even return your phone to the sammy uk

i only see 3 scenarios happening

1. they tell u to call the seller and see if they are willing to handle your recall.....(probably have to pay for shipping in some way)

2. they exchange it for you.....but give you the US version....(or if you are super lucky....they give u a F version.....doubt it...since its not sold in the US)

3. they tell u to go deal with Sammy SG (or wherever the phone was purchased)

good luck.......hope you get the results you want.....
[Note 7 Questions & Answers] gekkehenkie11:
But you're talking about guarantee. That's really something different than a mass recall of a device that can explode.
[Note 7 Questions & Answers] sherifbmw:
I bought mine from Dubai online store, contacted Samsung Egypt where I am residing now, they mentioned that they will replace any device even if I purchased it from another country but I have to submit the online purchase invoice
[Note 7 Questions & Answers] PunishedSnake:
Its a manufacturer recall...it will cost them nothing in the end....
[Note 7 Questions & Answers] MoMo131:
For those who bought their phones online and have F and FD models we can share our opinions with "samsung Mobile Singapore" Facebook page :

SamsungMobileSingapore [MENTION=509454]facebook[/MENTION]page

:good:
[Note 7 Questions & Answers] jacklivehere:
I Called again for my Verizon Samsung note 7 USA for replacement ( Bought from Ebay). Samsung US Level 2 representative claimed no warranty for note 7 which is bought from third party and they wont honor replacement. <Pretty much goto hell , its not our problem>.

Really bad way of handling form samsung. I have requested return to ebay seller. Lets see how that goes.
[Note 7 Questions & Answers] NIKKOTUASON:
My EBay seller is still selling me this $hit after more than 2 weeks:

New message from: never-msrp Top Rated Seller(63,649PurpleShooting Star)

Samsung are still checking on the Note 7 issue.

They are trying to figure out if it applies to specific batch or model and should have answers within few weeks.

As far as we know, phones made in Vietnam are not part of the recall.

Battery issue claimed on less then 30 phones over 2.5 million units

That is 0.000012% chance, which is very tiny and no need to be worried

If anything would change we will update.

Let us know if you have any more questions.

if your phone part of the replacement program

we will ship it overseas since it's international model.

it will take around 30 days to process and to get new phone
[Note 7 Questions & Answers] CJSnet:
I bought the Singapore model on eBay.

I'm in the USA.

I'll be in the UK for 2 weeks.

Samsung UK have registered me and my phone in the UK exchange program and will phone me when my exchange is ready, before the 19th.
[Note 7 Questions & Answers] hkr:
how could you register in UK?

On the webpage they state 'For UK customers who have Galaxy Note7 devices, Samsung in collaboration with its partners and operators, will voluntarily replace their current device with a new one.?'
[Note 7 Questions & Answers] Ozzief16a:
I just cut and pasted the following Q&A from Samsung Singapore's website, I think this may answer your question.

Q: "What if I bought it in Singapore but now residing in another country? How can I ship it back and how can you send the units outside of Singapore?"

A: "Please contact the Samsung Customer Service Centre in your residing country for information on the exchange process in your residing country.

We assure you that we will be assisting all Galaxy Note7 customers in the exchange, regardless of your residing country and the country where you purchased the device."
[Note 7 Questions & Answers] CJSnet:
That was already mentioned earlier in this thread, along with the problem with it. Please read the thread.
[Note 7 Questions & Answers] rddrdd:
Just talked to Samsung here in the Netherlands about exchanging my Note 7 from Ebay/ Taiwan. They can exchange it without problem, however it will be for a European version, so no dual-sim version... Which was the reason I bought it there....

Not sure what to do yet. I'm on the list for exchange somewhere in the next weeks, but maybe I'll just stick with this one.
[Note 7 Questions & Answers] Ozzief16a:
I read the thread, by the nature of the posters statement I assumed he hadn't seen the Q&A from Samsung Singapore or read the

post that you seem to be referring to.
[Note 7 Questions & Answers] spiceygoat:
I spent an hour and a half on the phone with Samsung today. I was able to make it all the way up to their executive escalations department. Unfortunately they made it quite clear that they would not replace my N930FD under the recall or any Note 7 that wasn't purchased directly through Samsung. They said even if I had purchased it through Verizon, AT&T, T-mobile, etc that they wouldn't replace it. The replacement can only be done by the retailer who sold me the phone. They also said that it wasn't "technically a recall" and was a courtesy phone replacement. They ended up telling me there was nothing they would do for me and said they were ending the call as there was nothing left to discuss. And then they hung up on me.

They said my only option is to go back to the seller even though I explained I purchased it from eBay. They wouldn't work with me at all.

I'm still within the 14 day return window that the seller offers so I initiated the return process through eBay. Hopefully I'll hear back from them soon and the return will be accepted. The vibrate feature on my phone also hasn't worked since the day I got it so it's also defective outside of the recall.

I have a feeling this is a much bigger problem then Samsung is telling us. On a positive note, it looks like the Feds are stepping in. Hopefully that will help folks who purchased the international version.

XDA isn't letting me post the link to the news article because I don't have 10 posts yet. Just Google "Feds note 7 recall" and the first article should be from CNET about the Feds stepping in to force a recall.
[Note 7 Questions & Answers] Wooba99:
I'm confident that Samsung Canada will replace my FD model with a W8, perhaps with some prodding required. But that won't cut it with me. This afternoon I wrote and mailed the same letter to the CEO/President of Samsung Gulf, Canada and Korea explaining mine and other people's situation. Not sure if I'll get a response but it's worth a try
[Note 7 Questions & Answers] MoMo131:
That's ridiculous .. this is Samsung phone not eBay phone they should take full responsibility to handle this issue, which samsung did you call US or SG?