yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Pointro:
[MENTION=4834300]Brava27[/MENTION]

Open a return case, calling the phone defective, which can't be disputed considering the global recall. Tropical Mobile should send you a prepaid postage stamp and you can go to Fedex and ship it back. You'll have to fill out two forms though, so be prepared to make time for that.
[Note 7 Questions & Answers] tossero:
Anyone knows the email address for the french Samsung president, I cannot find it ... ?

Cheers~
[Note 7 Questions & Answers] DuffmasterFresh:
I emailed the Samsung President last week and have had no response so far.

I called Samsung support again for the third time this week and I got the same response, "We will elevate your ticket to the Executive level". Each rep has said that... so I guess each of these reps never actually elevated my ticket to the next level. I was told to wait 5-7 business days for a response back because they have to figure out what to do. Damn, I'm tired of waiting, I'm so tired of this. I'm tempted to start a charge back through my credit card company. I could try to sneak the package past FedEx and list it as a different phone on the customs form, but I just don't feel right doing that. Ebay won't protect me for much longer. Each day that I wait for Samsung, is a day that Ebay protection counts down.

Even if UPS/FEDEX were to ship my Note 7 back to Singapore, it won't reach Tropical_Mobile in time for the exchange appointment date.
[Note 7 Questions & Answers] DuffmasterFresh:
I was on the phone with Samsung USA for 2 and a half hours today. I called in and got a CSR who spoke perfect English and did not read from any scripts. If I could send this guy some baseball tickets, I would. The call started off with little to no hope. I told the CSR that I purchased my Note 7 Duos phone from eBay (Tropical_Mobile) and that I tried to return it to Singapore but FedEx and UPS were not shipping Note 7 phones due to the battery issue. The CSR told me how ****ty of a situation that was and he would ask his manager what to do. I was nice to him the entire time and he asked lots of different people what to do. At the last moment, some specialist came in from lunch break and that's when hope was restored.

Fast forward 2 and a half hours and I have a new ticket number that is supposed to get me a new phone in the exact same Duos model. Next week I'm supposed to get a call on how to proceed (24-48 business hours). The CSR learned a lot on our phone call together and he even said that they got new information that morning with new procedures. It is possible that not every rep is updated.

Here is the summary of what I learned from this long phone call:

Samsung is supposed to exchange your international phone and give you the exact same model back. Even the Duos version.

The rumor around the Samsung office is that all Note 7's will be disabled via a software update in the near future, so return your phone.

Out-of-warranty repairs on Samsung products have been halted to move that workforce to deal with the recall.

Stericycle, a company that deals with hazardous products, have been hired to deal with Note 7's.

A special Note 7 team has been trained to handle all issues with the Note 7 and they are now ready for action.

Note 7 phones from the major carriers are shipped back in special boxes that are hazard and fire proof.

Samsung wants your phone back so badly that they may even hire Uber drivers to make sure they are delivered and exchanged.

Carriers, especially Sprint and Verizon, have frauded Samsung and made promises that were never approved by Samsung, just so they can get commissions.

Conclusion: If you have an international version of a Samsung Note 7 and a shipping carrier, such as UPS or FEDEX, won't ship your phone back to the seller you purchased it from, you should be able to call Samsung USA to begin the exchange process. However, try to go through your seller first. I will update again next week to see if this 2 and a half hour call ended up in me getting a replacement phone.
[Note 7 Questions & Answers] Wooba99:
Thanks for that update duffmaster. For what it's worth I've been dealing with Samsung Canada with my duos model. One thing they absolutely would not do is replace it with another duos. They are actually giving me a refund on what I paid in Canadian dollars (what the credit card conversation was) because of it. This is dealing directly with the presidents office. Btw I'm still out money because I paid duty and got a screen protector but my only other option was take a Canadian model which I wasn't willing to do. I took the best of 2 bad options.
[Note 7 Questions & Answers] anhtruong51:
What email did you use to email them? I emailed President@sea.samsung.com (same as president@sea.samsung.com) 2 days ago and got an email back from them within that day. This is what they said "Please be advised that recall program in U.S. is originally intended to assist customers with international Note 7s." They asked more about the phone including color, model number, carrier, imei (mine has 2 so I included them both), mailing address, contact number, and a copy of receipt (I just screenshot the eBay purchase page). After I sent them the information of the phone, I was told that they had submitted my case and would call back within 48 hours.

This morning I got a call from Samsung (1800-726-7864) to confirm which model of the Note 7 I want for the replacement. To my surprise, they even told me they could try to replace my phone with the same version (SM-N930FD) but I avoided it like a plague because they said it wouldn't come with the 1 year warranty in the US. So I chose the US version with T-mobile (my carrier). The guy told me that Samsung will contact me again to schedule for the replacement (either pick-up or sending it in myself).

Just my experience, calling Samsung 5 times did not help me at all because their lower-tier support system couldn't do much but telling me to wait 5-7 days or transferring my call to T-mobile or even refusing my phone because it was purchased from "an unauthorized seller".

Keep in mind that all of this is only based on their emails and phone call so no new and safe Note 7 for me yet. Hopefully I can get my replacement soon so I can finally have a peace of mind.

FYI, I also bought it from tropical_mobile and I have seen so many bad things about them on this forum so I didn't want to deal with them at all. Only good thing from them is that my current note is working flawlessly to the point I even considered to keep it but it is a recalled device so I do what I can to get it replaced. This was an expensive lesson for me anyway.

My advice would be to have patience my friend.
[Note 7 Questions & Answers] Wooba99:
I sent physical letters to the heads of Samsung in Korea, Canada and Dubai simultaneously. The Canadian office contacted me.
[Note 7 Questions & Answers] Brava27:
Exactly. So much hoopla. I am keeping my perfectly good note 7 from tropical mobile. I don't even care anymore.

Sent from the Mars Rover
[Note 7 Questions & Answers] racinwarrior:
Did they ship the replacement out yet?

---------- Post added at 08:51 PM ---------- Previous post was at 08:48 PM ----------

Did tropical send out the replacement yet?
[Note 7 Questions & Answers] andyahs:
When I shipped mine back I initiated a return claim thru ebay to protect myself and they refunded my paypal 2 days ago when I was expecting an exchange. They (tropical_mobile) questioned why I put a claim in and I told them for my protection only. From the message tone I don't think they liked that but I'm happy to get the refund for now although I miss the phone.
[Note 7 Questions & Answers] racinwarrior:
well i hope he sends me a new phone. I dont want a refund
[Note 7 Questions & Answers] eyesofice:
whats the email for Singapore president?
[Note 7 Questions & Answers] kwa022:
Did they send out your replacement yet?

Same story here. Purchased from tropical, shipped mine back on 30 September. And yesterday they told me they will ship out the replacement on 5 October.
[Note 7 Questions & Answers] DuffmasterFresh:
Good luck keeping it when they brick you phone via a forced update that you can't block. They want all of these phones back and you are no exception.
[Note 7 Questions & Answers] netnerd:
what forced update?

i using att note7 with cricket, i cant even get the update if i wanted to.

everytime i check for update, it said "current software is up to date".

still on PH1 with security patch August 1, 2016
[Note 7 Questions & Answers] Brava27:
Lol sure. Paranoid much?

Sent from the Mars Rover
[Note 7 Questions & Answers] racinwarrior:
same oct 5th ship date for me
[Note 7 Questions & Answers] Fishdj:
Yea...it's impossible to update via cricket. Though this is one of the main reason why hate carrier brand phones because all updates must go through them. Still waiting for a F or FD to be available at a reasonable price again.
[Note 7 Questions & Answers] racinwarrior:
did tropical ship yours yet? He sent me a tracking number but it just says label created. It says estimated ship date 10/6 and estimated delivery 10/7. Not sure how that is even possible.
[Note 7 Questions & Answers] damponting44:
How the Samsung recall will affect those who imported

I think Samsung will battle to supplant handsets that were acquired outside of their proposed nation.

Every nations Samsung division will just bolster handsets for that region particularly when specs can vary so generally between nations and so forth.

Presently I seek im wrong after everybody who has done this yet I would say of working in retail (cell telephone and hardware) it's not likely and Samsung will simply request you to contact the dealer for subtle elements on what to do.
[Note 7 Questions & Answers] nihonjintaylor:
I sent my phone back to Tropical, and this is what they sent back to me...

a used iphone 6 S it seems... They even had the nerve to send it in the same box I sent them.

Minus all attachments except for the replacements for the tip of the pen.

FML ><
[Note 7 Questions & Answers] Brava27:
That's ridiculous

Sent from the Mars Rover
[Note 7 Questions & Answers] racinwarrior:
that is sickening. i seriously hope i get a new note 7 or there will be issues

Did you have an exchange appointment scheduled with samsung?
[Note 7 Questions & Answers] nihonjintaylor:
Emily said she added me to the list - so I thought it was already handled.

I mean, who would have imagined they'd do this?

Apparently payment for this happens on the 10th of this month from my cc company. Going to start a complaint tomorrow. Hopefully American Express can back me up here :s
[Note 7 Questions & Answers] racinwarrior:
Yeah you answered my question. They were supposed to add people to the "list" . I wanted to see what they did for you. I checked on the Singapore exchange page that my imei was added and it was. I just assumed they would exchange it with Samsung and send a new note.

---------- Post added at 04:43 PM ---------- Previous post was at 04:41 PM ----------

Did you track you package at all? When I track mine it says it's a 930fd manufactured in korea
[Note 7 Questions & Answers] nihonjintaylor:
They sent a tracking number for me to track the package, yeah. But they didn't include any info as to what was inside. The tracking page lacks any info as well.
[Note 7 Questions & Answers] racinwarrior:
That's crazy
[Note 7 Questions & Answers] racinwarrior:
are you sure maybe someone from fedex didnt see it was a note and decided to help themselves to a new phone? seems pretty ridiculous for tropical to send you a used Iphone in a note 7 box
[Note 7 Questions & Answers] naruto.ninjakid:
This is very shocking to me. Please let us know what they say. I would open that credit card case as well. Good thing you used it rather than debit.
[Note 7 Questions & Answers] kwa022:
Oh my gosh, how dare they!! Did you question them on this?

They give me a tracking number with estimated delivery 10/7 as well. no more information
[Note 7 Questions & Answers] racinwarrior:
Well good luck. Hopefully we don't get old iphones
[Note 7 Questions & Answers] gCloud:
http://bgr.com/2016/10/05/galaxy-note-7-recall-samsung-fire-southwest/

Final nail in the coffin of the note 7
[Note 7 Questions & Answers] racinwarrior:
hardly. so many fake stories gong around
[Note 7 Questions & Answers] gCloud:
Really hope it is fake.
[Note 7 Questions & Answers] racinwarrior:
i put the imei in from the box in the pic and it shows as an updated device. i assume it was some kind of external damage as in the other cases.
[Note 7 Questions & Answers] gCloud:
I did that too before they blured it out.

Not looking good for the note 7.
[Note 7 Questions & Answers] kwa022:
yeah hope so. And how did you check your exchange appointment on page of Samsung Singapore with your IMEI?
[Note 7 Questions & Answers] winol:
well, I dont know how samsung is going to handle all these matters, but of one thing, I am certain, the people who got their devices from an authorized dealer or carrier will have preference over the rest, these official distribuitors will first solve the problem of THEIR costumers, those will be their main concern, preference will go to devices they sold , second, devices distributed officially in their country and same carrier, regarding samsung phisical stores, they should accept any device with a valid proof of purchase
[Note 7 Questions & Answers] krabman:
Yep, been buying unlocked phones overseas since well before android and I know what I'm doing myself. I have bought from all you mentioned as well as a number bought off ebay and Amazon. I have yet to fail getting my money back on a defective phone, including once not too long ago on Amazon with a phone that was clearly marked "without warranty". Warranty has nothing to do with an item that was sold defective out of the box, such things can nearly always be returned outside of any warranty or lack thereof and I think a pretty good case could be made for a phone that might explode being defective out of the box.

Regardless this is a recall and it has nothing to do with warranty law or returning a defective product, they are entirely separate and different things. A recall is the mandatory or voluntary request to return a product after the discovery of safety issues or product defects that might endanger the consumer and/or put the manufacturer at risk of substantial fines and/or product liability. E.U. law requires manufacturers to accept all recalled devices from any owner whether original or not and whether in warranty or not just the same as US law requires it. There probably are jurisdictions where such is not required but not too many and I'm doubtful there are that many here that would have a purchased from such a place.

If all else fails most credit cards cover items purchased with them for a specific time period. My experience is they actually pay on those claims and then go after the company themselves. Just threatening to turn it over to the card company will usually get vendors to squeak out a return. IMO most people who don't get their money back have purchased from a place so shady that they don't even maintain a real business, in other words they're a scam. Legit places that want to stay in business don't risk getting kicked off of ebay, amazon and so on and cant hope to fight it out with a major bank.

Anyone who doesn't get their money back didn't try hard enough.
[Note 7 Questions & Answers] GibMcFragger:
A better example would be if you bought a Ford from a seller in the UK, then had it shipped to the USA. The USA Ford dealers would NOT cover it under warranty, or be able to repair any safety recalls from the UK. You would have to take the car back to a dealer in the UK for that.
[Note 7 Questions & Answers] krabman:
That would be true except for the fact it is not. I have shipped my car overseas and got both warranty work and recalls done over there. I know people who have bought cars over there and brought them here and had them in for warranty work here. But then again a recall has nothing to do with warranty as I already said making all these examples bad except for mine which refers to recalls and not warranty work.
[Note 7 Questions & Answers] BarryH_GEG:
Ford UK and Ford US are two different companies and that's the way Samsung runs their regions. There's no reason for a Ford UK product to be in the U.S. as it's not certified for sale here. Nor is Ford US equipped with parts and knowledge to service a Ford UK car. It's not Ford US' fault or responsibility someone chose to bring a Ford UK car here in the first place. The simple answer would be "ship the car back to the UK and we'll service it" which potentially could be Samsung's solution also.

We can bat this back and forth here for fun and entertainment but only Samsung will decide the outcome of this situation.
[Note 7 Questions & Answers] CerveCesar:
Just in for Ebay Buyers from Singapore...

I received this message from the supplier just now:

--------------------------------------------------------------------------------------

New message from: tropical_mobile Top Rated Seller(40,439TurquoiseShooting Star)

Hello

Thanks for purchasing the item from us.

We would like to inform you that there is no worries about the global recall of the Galaxy Note 7

We have confirmed with Samsung our batch of stocks is not being part of the Global Recall Program

Our stocks are produced in Samsung Manufacturing (Vietnam) and only all Korean manufactured based are affected.

Your products comes with 12 Months Samsung Warranty as well.

Hence, please do not worry about the issues

Thank You

Emily

-----------------------------------------------------------------------------

Your 7th & 8th digits on the SIM would be: 00 Made in Korea

End of communication. :good:
[Note 7 Questions & Answers] NIKKOTUASON:
So 00 (zero zero) are the only ones affected? I hope it's true I have 08.
[Note 7 Questions & Answers] chriskwarren:
I got into a long debate over on another forum today about the scope of the recall; I said that some units were not being recalled (made in China), and the forum folks were certain that all phones are recalled (despite earlier reports).

First I heard of Vietnam units. I would verify this info in some other way...tropical mobile has been known to stall and delay until no bad feedback could be left or the return policy for Ebay expires. Do a Google search on these guys, before acepting anything they say at the moment, and see if you can verify for yourself elsewhere.
[Note 7 Questions & Answers] NIKKOTUASON:
It's written in the back of your device, 7th and 8th numbers in your IME.
[Note 7 Questions & Answers] kat3k:
Thanks! Well, that would make quite a difference to me. I read online that it's the ICCID number, which has the dreaded zeros on mine. The IMEI, however, does not. My phone appears perfect, is all set up, screen protector, etc, and I would really hate to have to replace it. It makes more sense that Samsung would use IMEI rather than SIM for identification purposes. I can't imagine a 100% recall, but hopefully a limited one.
[Note 7 Questions & Answers] edwardob:
the company I bought it in dubai put it this way

"Local UAE Samsung is going to offer replacement in 2 weeks time,Approximately

So pls send the device back to us at below address and once we have the replacement from Samsung

we will send it back to u

Our office location is mentioned in below link"

so no problem!

where is the ICC ID number phone info not showing?

just Googled..... ICCID is on a SIM card nothing to do with phone!! ????
[Note 7 Questions & Answers] jongilluley:
The way a recall happens is the manufacturer will announce the recall stating what the issue is etc.

If you have the recalled item they will ask you to return it to the originating seller for replacement or refund.

This is the way all recalls happen. Take for example a toy sold by toys r us but made by a chinese manufacturer.

Toys R Us sell the item but the chinese company announce a recall as their is a safety issue. You are asked to go back to toys r us for a refund or replacement rather than dealing direct with the chinese manufacturer.

This is how this recall will happen. I doubt everyone will be getting a replacement direct from Samsung (unless bought direct from them) and you will be directed to where you purchased the phone from.
[Note 7 Questions & Answers] PunishedSnake:
Contact Samsung directly
[Note 7 Questions & Answers] gekkehenkie11:
I'm not sure I understand your message. That last part of your message makes me doubt ,but I THINK you mean that *they* (greece Samsung) bear the responsability of replacing your Dubai bought phone, right ? Which would be really nice, if we could just go to our local Samsung stores. Also it would make a lot of sense to me. This is not some guarantee work. This is a general Samsung recall.
[Note 7 Questions & Answers] tsiglas:
Yes that's exactly what I mean....sorry for my English
[Note 7 Questions & Answers] gekkehenkie11:
No worries. Thanks for the info, very helpful, if my local Samsung starts acting up, I'll throw your story into their faces ;)
[Note 7 Questions & Answers] tsiglas:
Ok but just wait and see what will happen in Monday...They have told as that they Will communicate with as to arrange how the return and exchange will take place
[Note 7 Questions & Answers] Belimawr:
saying it is only the korean made sounds like a cop out, Samsung are recalling all devices not just select ones, I have a vietnam made one (what seem to be shipping to the UK) but they are still doing the recall here and have said my device can be returned or replaced.
[Note 7 Questions & Answers] racinwarrior:
Samsung Singapore had a web page to sign up for the exchange. It ended Oct 2nd though
[Note 7 Questions & Answers] andyahs:
Hardly.
[Note 7 Questions & Answers] nihonjintaylor:
I'm not positive how exchanges are going but shouldn't they be giving entirely new devices with the sticker with a blue S on it?

The box they sent back was the same one I sent them. Only everything replaced with just the iPhone and the pen tips.

The fedex box required me to rip it open in order to open it up so any foul play would have had to be done before it was sealed so there's that too.
[Note 7 Questions & Answers] racinwarrior:
Yeah I dunno. I wouldn't put it past them but that's just shady
[Note 7 Questions & Answers] nihonjintaylor:
Opened a case on eBay and sent an email. It was late at night so probably late for Singapore and Emily lives in America so probably needs to know what's up from her boss. So if I don't get a reply by the end of today I'll start the process with the credit card company. Thank God payment hasn't happened yet. I have 4 days before that's due, so there's still hope.

Another thing to note, the phone sent has had the password wrong enough times to prevent people from entering it (thus disabled) however time isn't Singapore, though.
[Note 7 Questions & Answers] coolmody:
I sent my phone back to tropical_mobile about 2 weeks ago and they gave me a return label with the same "bill to sender" on it. I didn't pay anything when I shipped it, but I just received a $100 invoice in the mail from Fedex for the shipment. Thanks a lot tropical_mobile for all the continuous lies!
[Note 7 Questions & Answers] nihonjintaylor:
I'm guessing you've still yet to receive the phone too, yeah?

The drama ensues... They closed my ticket and removed the item to prevent any other actions. (It's that easy?)

><
[Note 7 Questions & Answers] racinwarrior:
Fantastic. Did you ask tropical about it?

---------- Post added at 03:14 AM ---------- Previous post was at 03:13 AM ----------

Wow
[Note 7 Questions & Answers] coolmody:
Luckily I went for a refund and not an exchange. They did refund my money. I couldn't imagine being in your situation. I feel for you and am hoping for the best.

Sent them a message, but no reply. Will contact FedEx and get them to reverse it back to them.
[Note 7 Questions & Answers] andyahs:
EBay closes the ticket once the refund is given if you filed a dispute.
[Note 7 Questions & Answers] nihonjintaylor:
The message along with the closed ticket is this:

Oct 05

The seller declined the return request

Reason for closing

Return closed no refund