yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] sharif93:
On Sammobile : http://www.sammobile.com/2016/09/01/galaxy-note-7-recall-will-reportedly-be-announced-soon/

[IMG="Sammobile"]http://image.noelshack.com/fichiers/2016/35/1472760232-capture.png[/IMG]

I really hope that they will also give this 128Go micro SD card to people who will have to exchange their device !

---------- Post added at 11:13 PM ---------- Previous post was at 10:13 PM ----------

They juste erase the passage about the 128Go SD card ... I'll contact Samsung tomorrow ...
[Note 7 Questions & Answers] tamblot:
I have two Note 7 here pre-ordered from Samsung Shop in Philippines. Both units in black. N930FD updated to BPH5. One unit is mine and the other is my wife's. Just yesterday, my wife found out that her N7 crashed from idle and eventually, the unit went into boot cycle. Occasionally, her N7 gets through the boot up, log in and she can use the phone normally. Watch videos for hours without a problem. But then, for no reason, the unit just reboots, sometimes go into boot cycle. I noticed that the boot cycle happens when the unit is idle but its something that needs more observation. During the boot cycle, I notice that the unit starts to get warm. Possibly the heat comes from the SoC or from the Power Management. Probably more from power management due to the repeated boot up inrush current draw.

On the other hand, my N7 is working normally without an instance of boot cycle. Both units have been used for more than a week now. Smart Switch. Play Store updates. Games. Gear VR. LTE connection. Both units uses the same SanDisk 128GB microSD card. Same SIM card from the same network provider.

As to the use-case difference between the two, mostly its the apps installed. Multimedia contents. Oculus library content. S-view Cover :)

That's it for now. I'll update the post as I continue to monitor this thread. I hope Samsung can resolve this issue fast.
[Note 7 Questions & Answers] Sys81:
Changed the animation to 0 yesterday. Good for a few hours then the bootloop came back. Tried to go into recovery mode and the phone is now soft brick. Will bring it down to Samsung later to see what they say.
[Note 7 Questions & Answers] nihonjintaylor:
After reading all this - worried if I should update or not.

I have the following:

Imported from Singapore - Singtell version.

SM-N930FD model (But the samsung info app just says SM-N930F...?)

Vietnam

Manufacture date is 7/27

Build date is July 8

rev.01
[Note 7 Questions & Answers] judy.baby2013:
update anyway since you might miss the chance to exchange if it was hardware issue

good luck may your set be one of the blessed ones ?
[Note 7 Questions & Answers] nihonjintaylor:
Hmmm you make a good point, however, considering I bought mine from Singapore through ebay- I wonder if exchanging it will be an easy ordeal :/

But if it is - indeed a hardware issue, better to find out now than later - I agree. - Updating.
[Note 7 Questions & Answers] winol:
you are right nihojintaylor, I just updated, was afraid to do it, but after reading your post, well, the sooner, the better, I decided to update, now, I have to wait and see what happens, if bootlooping or bricking, or nothing wrong
[Note 7 Questions & Answers] modjo32:
boot and sound issues

Anyone else have boot and sound issues? after 24 hours i had it plugged into the supplied free Gear VR unit, upon playing a video the sound changed to loud static and after removing from the headset the external speaker no longer works and if i shut it down or try to restart it, it will no longer complete the boot process unless it's plugged in, tried a full hard reset and still the same.
[Note 7 Questions & Answers] tamblot:
I've been using Gear VR but no such issues. The unit goes into boot cycle though every now and then. I noticed that boot cycle often happens when the unit is idle.
[Note 7 Questions & Answers] Fabliv:
To all: Statement on Galaxy Note7
[Note 7 Questions & Answers] judy.baby2013:
just saw that

what if my phone is functioning perfectly will they recall it and replace it too!!
[Note 7 Questions & Answers] sharif93:
Better do the exchange if they ask you fo it. Imagine it's working fine now but later the issue start .. :/
[Note 7 Questions & Answers] antonioeram:
happened to me. during a call. then reboot

yesterday evening basically the phone was dead. not even bootloop but only the blue led .

I left it overnight untouched . this morning rebooted (pwr+vol down) and it works.

I saw that it freezes when trying to install new apps (randomly)

will post updates . so far so good
[Note 7 Questions & Answers] judy.baby2013:
I think ppl with overheating and bootloop sets are the owners of the defected battery sets

am in KSA no official recall from local samsung yet

what if I hold tight to my note ? can I do that ? ?

will they come after me or deprive me from updates and such

if batterg fails later without exploding hopfelly I can still have it replaced under the 24 months warranty though
[Note 7 Questions & Answers] sharif93:
If in your country they don't talk about this issue and their is no problem with your Note7 (0 reboot, no heat etc) then you can keep it. And yes the warranty will work after if the problem begins.

Just said that you could enjoy the oportunity of exchange your phone when it's possible before a possible problem ^^ And be 100% sure that your phone will not have any issu. But yeah, if your is working flawlessly, perhaps you have a good one ^^
[Note 7 Questions & Answers] judy.baby2013:
no they did not recall yet

we will see

am not really familiar with these recalls and how they work

maybe Samsung will find out which batches are defected and recall only those ??
[Note 7 Questions & Answers] sharif93:
I understand :/ It's not a familiar procedure.

It will be hard for them fo found out only the defected one, we will see ^^

Anyway mine is on a waiting list (France) to get an 1 to 1 exchange.
[Note 7 Questions & Answers] drmoeed:
Using my Note 7 for a good 2 weeks or more probably ...

It's N930FD bought from Dubai ...

And I have not come across even a single complaint till now fortunately ...

Have got 4 OTA updates till now ...

Now on Latest Firmware "BH7" ...
[Note 7 Questions & Answers] smentoma:
It is posible that repeated restart and bootloop to be from bad battery cell. My old battery at 30% procent is doing exactly same to the phone.
[Note 7 Questions & Answers] polstein:
I've got a USA AT&T model. No problems since Aug 19th until yesterday - since then about a dozen random reboots. I'm hoping it's an update to an app or a app I downloaded recently. I've uninstalled 2 newer apps today and am waiting to see if that's my cause.

(found this thread while looking to see if it was a larger issue)
[Note 7 Questions & Answers] winol:
I got my phone on 29 august, in mexico, carrier telcel 930F model, and as had read this posts, I did not updated, as many say that after the update the troubles began, but, yesterday I decided to update, so, I enabled the updates, and after some 10 seconds, a message appeared telling me " the latest firmware updates have been applied" N930FXXU1APG7, but, only in 10 seconds? anyway, all fine before and after, I will wait an see what happens
[Note 7 Questions & Answers] polstein:
Uninstalled 4 apps now, including the 2 I put on in the last few days. Rebooted twice since, and I think they are getting more frequent.

Cleared cache (no help). Just installed Reboot Logger - for all I know I've missed a dozen reboots. Not plugged in for power either.

Is there no app/logger that can point a finger and say "this app" or whatever caused the reboot??
[Note 7 Questions & Answers] sharif93:
If you have all these reboots, it's not due to an app. Probably the hardware issue with battery that made Samsung to take the decision of recall all their Note7
[Note 7 Questions & Answers] Dr zeyaimam:
Thrilled with this

Here from India

Good news came samsung is calling off or replacing note 7. I gotta a massage about delay in shipment of my note 7.i asked nearest samsung shop they told whatever the problem is coming in note 7 due to battery. So now we will get at least good set from now

Feeling happy

But samsung lost to much from now only
[Note 7 Questions & Answers] jeozme:
Where from did you download the reboot logger?
[Note 7 Questions & Answers] judy.baby2013:
am starting to think that reboots are caused by overheating caused by bad battery

so if you are experiencing this then your set is defect and should be replaced , if not then probably you have got good set

still no news of any recall here SA
[Note 7 Questions & Answers] polstein:
https://play.google.com/store/apps/details?id=be.watana.rebootlogger
[Note 7 Questions & Answers] jeozme:
Thanks! I didn't find it because I was looking from my tablet ?

PS: is it just showing the date and time? Too bad, I thought it will protocol something like an error log.
[Note 7 Questions & Answers] RaSe7en:
So, >24h with my Note 7. No issues so far. I have turned off all automatic updates, as I always do in my devices.

Also did not installed system update, still on stock FW. Updated all apps.

Also, did not used Wi-Fi, to be sure anything not updating automatically.

I think to wait for newer FW update, it is scary to update now...
[Note 7 Questions & Answers] Fetid:
I had this same issue on my Note 2. Constantly rebooting until eventually it went into a boot-loop it never recovered from. I replaced the battery and all was fine.
[Note 7 Questions & Answers] Shsabi:
Mine is import from UAE FD model. Although I have 24 months warranty, but not sure if I should update. Have an ota pending 188.56 MB..

ps: have no means to send the device back so I'?m really worried
[Note 7 Questions & Answers] micky387:
So this problem is really an hardware issue. (battery perpas)...

My carriere call me to return my phone (samsung recall all note 7) so i have installed TWRP ,full wipe data for remove encrytion etc.... and phone freeze sometime in recovery .I need reboot manually with 3 keys.

so i will change mine
[Note 7 Questions & Answers] winol:
all who can return the device should do it, I received message from my carrier, explaining the recall, told me to wait until replacement units arrive
[Note 7 Questions & Answers] starshree:
Bro samsung walone kya kaha?? Kabtak milega handset..??
[Note 7 Questions & Answers] stjhia:
Had a gold note 7 pre ordered for a few days before it bricked itself through the boot loop crash, i have a replacement silver colored one which also has the same processor as it is in Australia, but is currently okay. Crossing my fingers because i dont want to lose my data etc again. setting up the beast is a pain in rear. it has been only a few days so not out of the danger period yet
[Note 7 Questions & Answers] winol:
stjhia, better for you to exchange it with the recall, for the money the device costs, you deserve to enjoy it with peace of mind, if possible, exchange it
[Note 7 Questions & Answers] nihonjintaylor:
I got a message from the person I purchased it from on Ebay saying the one I have (From Singapore) - was made in Vietnam and not part of the ones that are affected. So they won't be required to send back to Samsung (or so they say).

Also, in other news, after updating my phone's firmware it has been performing very well and battery life couldn't be better. (Hopefully it's not a downhill battle form here.)
[Note 7 Questions & Answers] sharif93:
My Note7 is affected and was manufactured in Vietnam and as you can see here https://docs.google.com/spreadsheets/d/1yeTxLUMBILgFHZuCJu3Wz3jlIQyBHH-eOTb6vAuRq4s/htmlview#gid=0 some other Vietnam's Note7 have the issue :/ but seems that you are lucky and the one you have don't suffer of the batery issue
[Note 7 Questions & Answers] Batfink33:
Mine was made in Vietnam and it is part of the recall. I think that is a fake certificate also. You're being lied to.

---------- Post added at 02:41 PM ---------- Previous post was at 02:40 PM ----------
[Note 7 Questions & Answers] shadowpartner:
saw someone with bootloop issues being displayed "JTAG LOCK is not set" in tiny orange font at the top left corner of a black screen. anyone on here familiar with this?
[Note 7 Questions & Answers] winol:
If samsung is recalling the devices, the safest way is to exchange it, or live in doubt
[Note 7 Questions & Answers] Dr zeyaimam:
Thrilled with this

12_15 September
[Note 7 Questions & Answers] starshree:
Which 1 colour u ordered?
[Note 7 Questions & Answers] nihonjintaylor:
Hmmm yeah - there is that possibility. But they also sent me this:

GOODS ARE COVERED UNDER 12 MONTHS SAMSUNG WARRANTY

IDA Licence: DBxxxxxx

SAMSUNG DEALER LICENCE: xxxxxxAA

WARRANTY LICENCE: xxxxxxx

---

I wonder if this will be worth anything as well :/

What to believe lol
[Note 7 Questions & Answers] judy.baby2013:
if this certificate is true you saved me since mine is vietnam made on 19 [emoji28]

you can send this to samsung or call the number make sure
[Note 7 Questions & Answers] rahularora1:
I've had the same issue on one of my note 7,reboot,bootloops then no stock recovery somehow, nothing flashing using odin or smart switch.

Took it into the sc here in dubai, they replaced the motherboard, 2 hours later handed the phone back! Right now it works so potentially a hardware issue. They offered to replace it after two weeks either way
[Note 7 Questions & Answers] notefreak:
Where do you get this info when even Samsung doesn't know? And does exact date matter?
[Note 7 Questions & Answers] sharif93:
It's a Google sheet that someone in this thread created to know what Note7 were affected by the issue
[Note 7 Questions & Answers] Shsabi:
You sure? What else he told you ? Mine is also made in Vietnam and bought from Saudia Arabia. I have no means to send it back for a replacement...

Anyways my device is working perfectly fine, just worried if I should update it because of the boot loop issue

Thanks in advance
[Note 7 Questions & Answers] Riz14:
Afraid of installing software update again.

got same problem here. I bought N7 SG set black onyx but for in just 30mins of exploring it the nightmare has begun. The automatic download for sotware appear and i installed it without even knowing that would be the cause of bootloop. The nxt day we tried to bring and ask the SC here in indonesia (although my n7 is from SG and under SG warranty) and they told us that my n7 was totally dead! After that we decided to go straight to the store where we bought the unit and they tried to fix it but unfortunately they cant! They refused to refund also instead they change the n7 for new one with gold platinum.and here i am using my n7 with software update pending. I didnt want to installed it yet coz im afraid that if i did same problem will occur again:( but for now my n7 runs smoothly without even had a battery over heat while charging problem.
[Note 7 Questions & Answers] Shsabi:
I don't have any over heat or battery drain issues. Should I update?
[Note 7 Questions & Answers] starshree:
Replacement??
[Note 7 Questions & Answers] force70:
I dont know why any of you guys with bootloop issues are even questioning whether or not to take advantage of the global recall for the battery issue.

You may have had a hard time returning the device before for the bootlooping but not now.

Its a no brainer honestly. :confused:
[Note 7 Questions & Answers] bearushka:
Just to be clear - global recall doesn't mean international. Folks who bought their phones in other countries (like me) cannot exchange them in local SC. There are places in this world where Samsung doesn't have international warranty.
[Note 7 Questions & Answers] force70:
I also cannot return my FD unit to samsung Canada as it is an international version...still no big deal as I can return it from the local store i bought it from.

So I dont see how this is an issue, we are in the same situation.

Ebay bought devices will be a little more difficult and time consuming but there are ways there also.
[Note 7 Questions & Answers] bearushka:
Mine was bought in Hamad International Airport during connection flight ;)
[Note 7 Questions & Answers] force70:
Not really the best way to go about buying a phone simply for the reason of difficulty in returning it. Just out of curiosity why would you buy a phone like that?

Surely the store must accept returns regradless? Mail in of course but they should accept it no?
[Note 7 Questions & Answers] bearushka:
I was tired and stupid at the moment :(

I emailed Samsung Gulf, so there is a small chance that I will get replacement via mail.
[Note 7 Questions & Answers] force70:
That and its so shiny and pretty lol...hard to resist.

Let us know how you make out, hope you get a replacement
[Note 7 Questions & Answers] naruto.ninjakid:
Lol tropical mobile is lying. Better get a new one while you can. If it was me I would open a dispute with PayPal. You should also contact Samsung and send them that letter to confirm that it is true and that it is authentic
[Note 7 Questions & Answers] xantrk:
The same scenario was correct for Turkey until now but today they made an announcement for user to chose from ; replacement, another sammy phone with refunded price difference and full refund. And they mention that if you bought the phone from another country, you can only apply for replacement option. They do not cover the warranty of them here but still accept the replacement prosedure. So you may have a chance.
[Note 7 Questions & Answers] davidgoli:
Note 7 Repeated Restart

Boot into safe mode and see if it does it. If not is more than likely an app that's not compatible with your Note 7
[Note 7 Questions & Answers] tamblot:
It's been 5 days now since one of my N7 manifests the boot loop. As observed, the anomaly just triggers for a random reason. It happens when unit is idle, during browsing, game, etc. Once it starts to boot loop, the unit starts to get warm. If I would allow it to continue, the unit eventually drains the battery. Yesterday, the anomaly started when my battery was at around 60%. I left it to boot loop to see whether the hardware will be able to recover and be able to successfully boot up again. Then after 5 mins of letting the unit lie on the table, I decided to hard reset (PWR + VOLDWN button) as the unit is already warm. It took a few hard reset before the unit was able to boot up successfully. Then I had 30% battery left.

Here's another observation. After the boot loop anomaly is over, the unit cools down and all works normally. No crash. No boot loops even when used with Gear VR. The unit gets hot though but its normal with VR use.

If I can only pry the unit open without voiding my warranty, I could have already debugged this at the hardware level. This anomaly has been fueling my curiousity for days now. My speculation is that the power management block may be triggering the reboot probably due to abnormal conditions between load, power management and battery. The warming up o f the unit may be due to the high in-rush current that the PMIC has to draw from battery and deliver to its load. If the PMIC is doing battery health check during boot up, then diagnostics may also be the reason of the warming up. If battery is partially defective, then the unit could have crashed already when the system is running at heavy load such as running on Gear VR. Again, these are all speculations.

I will update again after a few days of observations.
[Note 7 Questions & Answers] tonymy01:
Developer mode, enable usb debugging, from PC ensure adb installed, then adb logcat to show a running log of lots of phone stuff, will hopefully show the crash point prior to dropping the usb connection..
[Note 7 Questions & Answers] bonerp:
Mines started repeated boots. Had 4 today so far. Yesterday around 6. WIll check how to start in safe mode and see what gives
[Note 7 Questions & Answers] Thyrador:
Mine did them the last few days, taking several minutes to calm down and start into android. it died today, so i guess that's it for now...
[Note 7 Questions & Answers] judy.baby2013:
those issues mostly related to the defective battery

just return yours and get a replacement
[Note 7 Questions & Answers] tamblot:
Is it a random reboot or were there specific operations that triggers in your boot loop experience. Mine is random. Once the unit boots successfully, even continuous use of Gear VR doesn't trigger the boot loop.

It likely manifest though during restart or power on. I shut down my N7 every night before sleeping and leave it on the floor away from any combustible material.
[Note 7 Questions & Answers] bonerp:
Random. Had problems freezing on Tapatalk, phone and sms.
[Note 7 Questions & Answers] judy.baby2013:
after how many days of perfect performance you started having these bootloops guys ?
[Note 7 Questions & Answers] tamblot:
Mine is after a week. But only 1 of 2 is affected. My other N7 is all normal.
[Note 7 Questions & Answers] judy.baby2013:
do you think this related to the battety isdue ?
[Note 7 Questions & Answers] david916:
mine....after only 2 hours..
[Note 7 Questions & Answers] judy.baby2013:
yeah most ppl had it like same day received or even right after setting up and update
[Note 7 Questions & Answers] tamblot:
Maybe. Maybe not the battery itself. From a hardware perspective, boot loop can already be due to a lot of reasons - In-rush current that the power management (PM) and battery cannot support, battery diagnostic test during boot up that fails, defective PM, defective battery gas guage, dead battery surface, etc.

Strange thing with the boot loop that I experience though is that, when the loop ends and the unit is back to normal, subjecting the unit to high current/high load condition does not trigger the anomaly. I have been playing for a week with the Gear VR that comes as a pre-order freebie. Running Oculus apps like Affected, Dreadhalls and others for hours and hours until the unit runs out of battery. Sometimes the unit is so hot that I have to stop but never did it crashed and went to boot loop.
[Note 7 Questions & Answers] trickie69r:
I'm another SM-G935F user that has had constant freezing followed by restarts then the issue changed to constant bootloops and now finally no display but the LED and navigation buttons are now constantly on. The only way I can power off device is by entering recovery then choosing the power off option.

As there are loads of reports regarding freezing and restarts, I am wondering if Samsung are using the battery issue as a better reason to recall all the Note 7's to avoid further embarrassment.
[Note 7 Questions & Answers] david916:
...having the exact same feeling !
[Note 7 Questions & Answers] bonerp:
After 5 days and after I'd installed the latest update...

---------- Post added at 01:03 PM ---------- Previous post was at 01:01 PM ----------

expect further delays than having exchanges available from 19th!
[Note 7 Questions & Answers] RaSe7en:
FYI

After 1 week of using Note 7 and not updating the firmware it works well.

BUT! Today I got a call from a local store where I bought my phone with offer to replace my Note 7 in last week of September or first week in October.

AND! While I waiting for replacement, they recommended to turn off Fast Charging for safety.

Try to do that too, maybe it will help somehow or at least for your safety.
[Note 7 Questions & Answers] adyboss:
Unfortunately, after I have receive it, at startup I have received the "system update" message. I did it.

After few days I got the bootloop problem.

More, this appear after the device is doing "screen off". When the screen goes off, it cannot be started again. I had to long press power button and then the device entered in bootloop.

Does not matter if the screen has security activated, fingerprints or iris security. Even without security, is not waking up again.

I went to the Samsung Service; they gave me a paper for seller to be exchanged or full refund because "the device cannot be repaired yet".
[Note 7 Questions & Answers] itiknila:
Can you guys try switching off Lock Screen and Security > Secure Startup. I'm having good result so far. It has been 4 hours after switching off and so far, no freeze/reboots.

Post results.
[Note 7 Questions & Answers] adyboss:
I did it. No success.

Did you try to press power button to switch off the screen?

It is starting up after that?