yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Boy Bisaya:
Just this morning, I had a series of reboots in quick succession. This is new as compared to the previous days where the unit Powers On, haptic Vibration, Galaxy Note7 screen, Blue LED/Screen Off then loops back to Power On. Today, it's just Power On, haptic vibration, Galaxy Note7 screen then loops back to Power On. Strange though that with this loop, the unit doesn't get warm. Right now, I can get to Samsung Spash screen then loops back to Power On.
[Note 7 Questions & Answers] cornelito:
Does random reboots means that device is faulty or is it software related ?
[Note 7 Questions & Answers] ArtGhost:
I think it's hardware (maybe related to the battery), because I leave it a couple of hrs in AT&T they reinstall rom stock and all, after download atuntu for test the device stop working and begging to reboot again and again and the battery gets super hot, so they change it for a new device.

PD. My device it's the exynos version.
[Note 7 Questions & Answers] sharif93:
Yes, if you have the random issue it's clearly hardware issue. And if you have bought your Note7 with Samsung, operator or any other market that can replace your phone, just do it.

In France they will start the exchanges the 19 September and they will directly give the Gear VR with the phone
[Note 7 Questions & Answers] Boy Bisaya:
My boot loop issue just got worse today. Continuous and rapid loop of power up until Note 7 spash screen only. Unit gets warm quick. Somewhere around 39°C. The only way for me to cool down the unit is through power+volume down+Home button, wait for the unit to cool down before I press vol down to restart. For half a day, it drained the battery from 100% to 50%.

Later in the day, I was able to successfully boot and shutdown the unit. Now it's finally off.
[Note 7 Questions & Answers] qinghong67:
hi guys

my phone start this problem after the last update.

after a bit research from this forum, my solution is disable irises scanner as unlock method.

24hrs, so far so good.

will let you know if any update.
[Note 7 Questions & Answers] bonerp:
mines in the box powered off waiting for exchange. I hope the replacement doesn't get this problem. I'm not sure whether its battery related or another issue. Be interesting to see whether any exchanged devices have this issue.

Maybe a mod can sticky to the forum along the lines of:

EXCHANGED DEVICES - BOOTLOOPS AND OTHER ISSUES
[Note 7 Questions & Answers] Boy Bisaya:
I have iris scanner disabled in my problematic Note 7. I also disable Secure Startup feature and still the boot loop issue continues. Right now I am observing the unit behavior when charging over wireless. In the past couple of days, I often encounter boot loops when the unit gets connected to USB either to charge or to transfer data to my notebook.
[Note 7 Questions & Answers] qinghong67:
the problem first time happent on youtube videos.

i also found watching youtube and quickly refresh website will easily to get the phone can not response.

so actually stop irises unlock (secure folder still works with irises scanner), and also stops the "Video enhancer" feature.

that what i tried that seems worked at least for the first day.

will update if any disappointment happens.
[Note 7 Questions & Answers] SColl07:
I experienced this issue, i had the iris scanner was not enabled and still experienced the issues.
[Note 7 Questions & Answers] Boy Bisaya:
The wireless charging seems to work. No boot loop so far in the past 24 hours. Wireless is quite slow though. I am suspecting that its the power management circuit that's triggering the loop. Probably an anomaly it sees in the battery or in the battery protection/gas guage of the battery. Maybe.
[Note 7 Questions & Answers] shadowpartner:
Fingers crossed the replacement units do not have this issue. It would be great if the problem is caused by the battery, but this doesn't quite tally with why Samsung opts to replace the motherboard when presented with a phone that has the bootloop issue.
[Note 7 Questions & Answers] trickie69r:
Constant reboots with blue led permanently on = faulty eMMC chip (hardware)
[Note 7 Questions & Answers] antonioeram:
NOW IS TOTALLY DEAD. NO CHARGE . NO BOOT

Sent it out for replacement. They have confirmed for next week.

I strongly recommend anyone with first batch to replace it. Better safe than sorry...
[Note 7 Questions & Answers] david916:
Same case here....just dead.!
[Note 7 Questions & Answers] fkofilee:
Was using ES File xplorer and now mine has suddenly died too !! Bad times!

Using Kies to restore to stock and will attempt to recover later but im not sure if its worth it!... So many issues with these devices!!!! :/

---------- Post added at 16:18 ---------- Previous post was at 15:38 ----------

I smell burning!! :(
[Note 7 Questions & Answers] Thyrador:
Sad to see that more users experience sudden death of their devices. Thought was the only one, except for them burning down their houses with the N7.

Exchange will start on 19. here in Germany, so I hope I'll get a working unit. First couple of days it felt awesome, responsive and a lot faster than my N4.

Even with a ****load of apps I need. Fingers crossed that I'm not one of the last to get a replacement.
[Note 7 Questions & Answers] bonerp:
lets hope the new battery solves this problem as well,,,else Samsung really are in the doggy doo's
[Note 7 Questions & Answers] Thyrador:
We'll see after getting them replaced. Hopefully we won't run into the same issues.

I'd like to say that things like this shouldn't, but could happen. It's just human so mistakes will happen from time to time. But if they occur again and again then there is something Samsung did wrong on purpose: not listening to user complaints. I really love the Note series because of its features and the S-Pen. Unfortunately there is no real alternative I know as of today. So I'd hate the fact I have to stick with a company that don't care about his customers.

Let's hope Samsung did learn his lesson and fixing the problems as I write this.
[Note 7 Questions & Answers] AstonsAndroid:
Flashing the SM-N9300 Chinese Boot Loader To your SM-N930V USA Device with FlashFire results in the same described brick.
[Note 7 Questions & Answers] bearushka:
I suppose that sudden death of the device was caused by remote disabling.
[Note 7 Questions & Answers] force70:
Unlikely.

If that were true why only some peoples devices and not others, there would be alot more dying
[Note 7 Questions & Answers] jeozme:
Bring your device to a Samsung repair stop. They will change some hardware parts of the Mainboard. After that all problems are gone.
[Note 7 Questions & Answers] alltaken123:
I had the bootloop problem on my first device part of the recall. Replacement device has no issues. Battery related?
[Note 7 Questions & Answers] Lindell:
My note 7 was rebooting every couple of hours at least. I enabled battery saving mode yesterday and forgot to turn it off. My device hasn't rebooted for about 7 hours so far. I've attached a screenshot of the custom profile.

Haven't tested it for long so far but even if it stops the device restarting so often it's a small win until it gets exchanged!

Let me know if this works for you :)
[Note 7 Questions & Answers] bonerp:
I've had my replacement on for 3 days now and it's perfect. I've had no issues whatsoever.

I hope this goes to ensure future QC improvements and possibly drive Samsung towards using replacable batteries again in future.

There's one thing for sure if apple have future reception problems caused by holding in incorrectly or bend gate issues the market will almost force recalls as the precedence has been set! Could be a good thing for users!

Apple and HTC have suffered exploding devices. I wonder if they've just been better at keeping it under covers.
[Note 7 Questions & Answers] fkofilee:
So from my original post earlier in the thread, I have since had a mad 5 days with Samsung and Voda

My device randomly died for no reason, the device would not boot at all. And I didn't do anything out of the ordinary, I was just using ES File Explorer to read the 64 Gbs storage on the device.

After that I attempted a SW Recovery via Kies which succeeded but failed to boot again. With that in mind, I attempted to boot into Sammies recovery and when I did , it just dies at random points. Shortly after my device kept bootlooping i went to pick it up and the process was running close to 75*C inside the device and a smell of burning was emanating from inside the device.

I quickly managed to get the device powered down, god knows how , but the damage was already done. Although no physical damage to the device, I can't see the insides.

So i called Sammies CS line and was told that we dont know when someone will be in contact when I told them that my device has almost gone up in smoke. "Sorry my manager is too busy to talk to you".... Thats the only response I got.

Very quickly Samsungs Product Liaison team rang me up and we had a discussion where I was told that my device needed to be sent in for inspection which ~I agreed with,. They ran through the usual "Have you been hurt etc"??

I shortly got a call on Friday telling me they will get a UK Service Partner to collect the device which he did indeed collect yesterday for it to be seen by Sammie's Engineers.

Now i'm just waiting, but they will send a device direct to me because of the issue instead of my SP - Vodafone. Device may be with me by the end of the week.

Now... Vodafone...

I have spoken for hours on end to them about what to do and they are all clueless over here in the UK... No one has not once asked me if im okay and most of them have just assumed that an exploding device is normal...

Not once did they escalate up the chain and I have had to complain to the CEO of Voda UK to even get some acknowledgement from them about what to do. I genuinely couldn't make this stuff up... Voda UK are a terrible SP - so much so is that they dont actually know if devices will be available from Monday the 19th as stated even though O2 and CPW customers are getting their devices now!

Will keep you all posted...
[Note 7 Questions & Answers] zanderswigan:
Great comment. Time they were held accountable and Samsung have raised the bar now

---------- Post added 19th September 2016 at 12:03 AM ---------- Previous post was 18th September 2016 at 11:59 PM ----------

I'm also with Vodafone. Spoke to the ELR (Not sure if thats correct but some team that's dealing with the recall) and they said to me on Friday that I will definately be able to call tomorrow(Monday 19th) and arrange a doorstep swap with dpd for Tuesday 20th. I seriously doubt that will happen but when I've spoken to them I'll let you know how I get on.
[Note 7 Questions & Answers] fkofilee:
Just spoken to Voda and they have no clue on the issue, having a conference call with Sammie for what to do from 11Am however they have no clue.

ELR = Early Life Retentions.
[Note 7 Questions & Answers] bonerp:
How exciting - you could be the first in the UK with a (nearly) exploding note 7!
[Note 7 Questions & Answers] fkofilee:
See even you have a note 7.2 which means EE are issuing them out? [MENTION=2600422]bonerp[/MENTION]
[Note 7 Questions & Answers] bonerp:
No mine is from Carphone Warehouse sim free. I wasn't expecting to receive a replacement until this week at the earliest but it came the day after I returned it to store last tuesday! Must've been from the small early stock as even CPW people couldn't see it available online - either shop or call centre.
[Note 7 Questions & Answers] fkofilee:
Oh right, that old chestnut... CPW are really good... Think I made a mistake...
[Note 7 Questions & Answers] bonerp:
lol not many will agree with you on here!!!!
[Note 7 Questions & Answers] fkofilee:
True... Ive seen horror stories from Dixon Retail etc ... However, they seem to be doing a much better job than Vodafone.

I complained to the Executive Customer Relations Team at Voda... They rang me back today and just said sorry about how the staff seem to have missed that I had a device that was a H&S risk.

Either way, will keep everyone posted. Expect to hear back on Tuesday / Weds about the device. both my damaged one and also the replacement
[Note 7 Questions & Answers] T.O.P.S:
So nobody has found the solution for this problem? based on the fact some of us cant return, we need a fix.
[Note 7 Questions & Answers] Devboy8040:
Does note 7 v2 have this issue?

Or this issue solved ?
[Note 7 Questions & Answers] exxeHR:
Got my new unit yesterday. No problems so far.

Battery seems a bit better, not much though.

Only difference is than on my model sim/so tray is plastic with metal top, IIRC on first unit was all metal. I don't mind though...
[Note 7 Questions & Answers] T.O.P.S:
Problem solved

For those who were not able to return the note 7s thats like the ebay purchase note 7 and others samsung has sent out an update limiting the already sucky battery to 60% max charge. The update has also fix the boot looping problem, so from this we gather that the boot looping was a software issue caused by the over heating of the phone.
[Note 7 Questions & Answers] exxeHR:
You can increase the limit to the 80% in the settings. Once you restart it goes back to 60% so you must set it again.
[Note 7 Questions & Answers] Gary02468:
My first Note 7 spontaneously rebooted twice prior to the recall. My replacement Note 7 has never done so with either firmware version so far, despite heavy use with all the same apps. So unfortunately, it looks like a hardware problem with some of the phones (perhaps related to the battery issue). If your phone is without warranty protection, I'm afraid I don't see much hope of resolving the difficulty.
[Note 7 Questions & Answers] winol:
I think those problems are ultimately battery related, if so, replacing the batt would be adviceable, I would most definely do it
[Note 7 Questions & Answers] T.O.P.S:
Where in settings will you find this 80%
[Note 7 Questions & Answers] force70:
Been repeated numerous times...use the search button.

Your new but thats kinda how its supposed to work around here...look for answers to your questions before posting. .can't find any ask away...:thumbup:

Sent from my SM-N930FD
[Note 7 Questions & Answers] exxeHR:
IIRC in the battery setting, under advanced setting.

But yeah, use search and/or Google ;)
[Note 7 Questions & Answers] bonerp:
So you go all that way to learn the op and can't even tell them in a few simple / less words.... Freaking hell this forum is helpful with people like you! If you can't be helpful don't respond. It's not a welcome back for new users is it.

As for the old devices rebooting v v2, my v1 rebooted up to 15 times a day with lock ups but v2 hasn't missed a beat.
[Note 7 Questions & Answers] force70:
I dont make the rules dude...and searching is in fact a rule whether you like it or not. I have no idea what your reference to the OP is about...it is not relevant.

That and spoonfeeding is for babies...this isnt a self help site despite what it seems like at times sadly.

Thats a very simple question he asked, im sure he would have got it without any issues on his own. But the point is to at least try and figure it out...

Helping some help themselves goes a long way instead of just blurting out an answer. If someone truly has an issue and cant get it fixed I would never leave them hanging...i do so much support via PM you have no idea and comparing my thanks to yours gives a general idea of who is contributing and who is not.

And speaking of PM...this is OT and if you feel so sorely offended just PM next time instead :thumbup:

Glad to see your new device is behaving, mine is still the first version but had been good.i hope my new one is equal to it.

Are you/ were you rooted on either? Been a few guys after lots flashing cannot even boot their dual sim versions. Very strange.

Have an excellent day sir.

Sent from my SM-N930FD
[Note 7 Questions & Answers] bonerp:
Didn't realise xda suddenly became a 'thanks' competition / league but I'll thank you for that if it helps you fulfil your dreams.

No root for me.
[Note 7 Questions & Answers] winol:
I would rather aswer a question than write a lenghty response about why I dont respond such question, or, in any case, if no patience, just let it go…
[Note 7 Questions & Answers] EMF:
Good to hear that it is solved for you. I did about 3-4 factory resets - while I still could - and tested. I used a stress test app and i froze and rebooted several times after each factory reset, with boot loops in between until it finally booted to OS. It seems that it gets hot and shuts down.
[Note 7 Questions & Answers] cagdasinan:
Same here. Recovery gives red error messages. (dr verification errors and mount errors etc.)Temperory solution I found is like this:

1- shutdown the device. If you can't then vol down and power and home for download mode and select cancel for reboot and immediately volup and power for the recovery.

2- go to recovery mode as usual

3- see the error messages. make a factory reset anyway.

4- mount the system. if it gives an error when mounting try a couple of times until it says system mounted.

5- select reboot to bootloader (2nd option)

6- now you will see less error or no error. if error keeps try with going into download mode immediately after step 4 by pressing voldown home and power. then select cancel for the rebooting the system.

7- if no error in step 6 then make a last wipe and factory reset.

8- reboot the system and pray

hope this helps
[Note 7 Questions & Answers] ArtGhost:
I have that problem, so a fresh rom install fix that problem?
[Note 7 Questions & Answers] cagdasinan:
I am on temporary solutions and from now on I closed all the protection stuff like iris, fingerprint, pin, password and security. but this is not a real solution of course. I am waiting a full solution as an hotfix for sometime.

I think it is related with the knox or protection things like iris and fingerprint sensors. As far as I see when I use my wifi a lot in the background and let the device to deep sleep it can randomly restart forever or ask for a password in early boot stage. Even if you didn't set a pass or pin it asks. It says pass is incorrect despite you set and use it correctly. Sometimes sad android icon may occur in my situation. I think it is not only related with hardware or software. it seems to be related in the communication layer of both. Because if you only set a pin in settings and also set it for asking in the early stage of boot and give sometime for the device to prepare itself the pass works.(you can do a hard reset and try also) Maybe samsung will release a hotfix for this common error or so. Any other thoughts?
[Note 7 Questions & Answers] rajlesta:
Thanks for sharing mate. Btw Step 8 definitely sounds promising. :D
[Note 7 Questions & Answers] Imnotnot:
Hi all

From Australia and similar problem with Note 7. The firmware is the original one out of the box. After several days it started to freeze occasionally which forced it to restart. In some instances it went into a reboot cycle. The phone is also notably more laggy compared to Note 5 and scrolling or transitions have stutters. Shockingly a low performance phone.
[Note 7 Questions & Answers] shadowpartner:
Thanks for the inputs everyone. Where are you guys leaning towards with regards to the cause of the problem? Samsung Singapore has so far remained totally silent, and from my four agonising trips to the service centre I've gotten mixed replies from the staff as to what might be causing the issue, suggesting that they too don't know the culprit.

My phone has been surrendered, and I'm awaiting a replacement in 2-3 weeks. I'm kind of worried that I'll be receiving a repaired refurbished set, or a new set but that still has this issue. What a terrible new phone experience this has been... :(
[Note 7 Questions & Answers] predogo:
Got mine Aug 20 and now it wont turn on. Hard reseted it few times and it turned on for few hours only.
[Note 7 Questions & Answers] shadowpartner:
so 6 days of normal use? did you install any updates?
[Note 7 Questions & Answers] mrhizzo:
Same problem here since I received it last Saturday. I am already used to this, it's Samsung and with a laggy and horrible touchwiz as before. Waiting and waiting for more buggy new firmware.
[Note 7 Questions & Answers] jonz151:
Hi all, I've been following the thread as I have similar problem. I have also seen Youtube videos of the same issue and other posts in other forums.

I had my note 7 since Sunday, the phone was running well until Monday.

I did a smart switch from my Note Edge to Note 7.

Note 7 started freezing, hanging, restarting by itself and sometime it won't boot requiring me to manually reset the phone.

I did factory reset once didn't do the smart switch and the problem still occurs.

Yesterday was the worst with up to 20+ restarts each by it's own even if I don't use the phone.

What I have done:

- Wipe Cache Partition.

- Diagnosed applications and update as soon as new updates available.

- Followed the suggestions by cagdasinan's temporary solutions.

- Disable Samsung Knox.

- Removed fingerprint and pattern screen lock.

- Reset Settings.

- Power off and Power on

- Manually restart

Longest stable without restart was 4 hours.

Today I am taking it to Samsung SC hoping that they will be able to fix it. I will show them this thread and suggest them to post their findings here.

Yesterday I popped to Pop up Samsung store and they suggested the phone to be replaced by my provider (Optus).

This have been a very frustrating experience as a long time user of Samsung all the way from Galaxy S2 to Note edge I never had this problem.

I hope SC will be able to fix it.

Today so far I had up to 3 restart.
[Note 7 Questions & Answers] ArtGhost:
Hey,

Well i disable it and stills crashes, even i reinstall a clean rom with no success with ODIN, and try it with Smart Switch, I think its time to call samsung for a replacement. :(
[Note 7 Questions & Answers] jonz151:
Just an update:

- Took out SD Card: still got issues.

- Disabled Always on Display: No issues so far.

I will confirm in a few hours if disabling Always on Display helps.
[Note 7 Questions & Answers] shadowpartner:
From the replacements Singaporean owners have received, it seems that phones manufactured in August have no issue, whereas those in July are faulty. And curiously, the August sets are model 930F instead of FD.
[Note 7 Questions & Answers] jonz151:
As I mentioned earlier I disabled the Always on Display it was stable for about 3 hours however I decided to put the pattern screen lock back. After an hour it started to restart by itself and this time I again removed the screen lock, however it keeps restarting.

So far 6 restarts.

This is getting very frustrating.

Hoping to get the resolution from SC.
[Note 7 Questions & Answers] pokoedge:
I have a Note 7 N930F and it is also hit by the issues.
[Note 7 Questions & Answers] shadowpartner:
could you check your phone's date of manufacture? through this 'phone info *samsung*' app on the play store
[Note 7 Questions & Answers] pokoedge:
Don't have the phone with me now, I thought it was a hardware issue so I sent it back to my carrier for a replacement. I still have the box with me, how do I find out when it was manufactured?
[Note 7 Questions & Answers] shadowpartner:
I don't think you can find the info in the box. It's supposedly recorded in the phone itself, hence requiring the app. Did your carrier indicate to you in any way what the issue might be?
[Note 7 Questions & Answers] pokoedge:
They have no idea, they didn't know how to fix it so the phone was being sent to Samsung.
[Note 7 Questions & Answers] Rowetim:
Same issue

I have a Samsung Galaxy Note 7 Duos (N930FD). Looks like its from Singapore. Bought it on ebay out of NYC. Same issue as everyone else is having. It even froze on me in recovery mode, so I feel this can't be related to the current OS or software. Gotta be a hardware issue. Its also telling that this seems to be happening only to dual SIM phones, which, presumably, have some slight hardware changes. I guess it has to go back to Samsung.

Tim