[XDA Assist] XDA Visitor:
I am a PC technician and don't know much about phones. A customer brought me in a mostly dead phone and wants pictures of his kids recovered. I believe this is probably possible given the state. I want to give enough information without overloading anyone looking to help, so I will put it in sections.

What I know about the phone:

I never saw it working and I'm not a phone guy. The back says the model is XT901. This customer is not a tech, so only push updates would have likely been done., if even those were done. It came in roughly 2 weeks ago. That is pretty much the extent of what I know about the phone and its OS.

What the problem is:

When booting normally the Motorola logo comes up with the swirling blue around it. It stays on that screen forever.

What the phone can do:

I can get into a couple different menu systems with different key presses (which I don't exactly remember right now. It's kind of trial and error to get into the one I want). The less helpful menu has a "Recovery" option which just makes the phone boot to the swirling logo again. By retrying with different keypress combinations I can get it to show the android on his back with the exclamation mark. From there I can reboot into a different menu, where I found QC Diag, among other things.

What I need to do:

I need to connect the phone to a Windows 7 Professional 64 bit computer to recover, especially, pictures of his kid that he didn't have backed up.

The problem I ran into:

Four devices do show up in the device manager as "Unknown device". I did manage to get the QC Diag port set up following the instructions here:

googlebought.blogspot.com

/2014/12/motorola-qc-diagnostic-driver.html (separated because I can't post links, but the information might be important)

I used the PID listed on the page since I have no idea what to change it to or even if I need to change it, but it did seem to work for one unknown device. I then right-clicked on each of the 4 "Unknown" devices and browsed to that folder. One was detected and updated, the Motorola QC Diag Port on COM3. This did not make a drive letter show up as I had hoped.

What I have tried:

Downloading a few dozen drivers to get all 4 of these devices detected, starting with the latest standard drivers for the phone, Motorola Device Manager 2.5.4 and Motorola Mobile Drivers Installation 6.4.0. This is how I got to just 4 devices listed as "Unknown". Of course, there are currently only 3 unknown since getting the QC Diag port going.

My technical abilities:

I have been a PC tech for about 15 years and am pretty good at it. I have rooted Android devices before, but frankly that's just "download a program, push a button". I am utterly unskilled in Android, but I can follow even complicated instructions.

I am hoping that there is a mode I can go into (I believe I've tried all I can get into) or a driver I can install which will allow me to browse the directories on the phone. I realize this is more complicated than it sounds because of the difference in file systems. I would imagine that since I can see these devices in certain modes this is probably possible.

Thank you in advance for any help you can offer. I'm sorry it's long-winded, but I wanted to be thorough. Hopefully it's organized enough that you can skip over any information you don't need.