yashsingh1/xdaforums huggingface dataset:
[Note 7 Questions & Answers] Ladze:
Hi.. m from Brunei and i got this issue as well.. kinda frustrating with this continuous restarting n freezing..

Mine is FD version and my local dealer get it supplied from singapore..
[Note 7 Questions & Answers] phreax9802:
Can anyone try disable Nearby Device Scanning? Haven't had a restart since I disabled it. It's been 5 hours. Let's see if it's really causing it.
[Note 7 Questions & Answers] shadowpartner:
I disabled it from day one, didn't do anything for me
[Note 7 Questions & Answers] pokoedge:
Not limited to dual sim, happened to my single SIM.
[Note 7 Questions & Answers] profit4evr:
I can confirm that it's not limited to dual sim as my single sim device also is encountering the same problems...

I have an N930F variant. Has anyone noticed it tends to happen more when battery is below 20%?
[Note 7 Questions & Answers] bboi1_94:
got mine on the 19th had so much lag and only yesterday started bootlooping and horizontal gliltches on the screen. it then died, had to swap it.

n930f variant from aus
[Note 7 Questions & Answers] nickanh75:
Anybody using odin to reflash stock rom n confirm this issue solved whether or not?

Gửi từ SM-N930F của tôi bằng cách sử dụng Tapatalk
[Note 7 Questions & Answers] EMF:
I have used Samsung Smart Switch to do it and it did not help.
[Note 7 Questions & Answers] Bulllwinkle:
Did you get it from a carrier or from Samsung Australia site?
[Note 7 Questions & Answers] jonz151:
Hi all,

I took my Note 7 to Samsung Experience store and they did a factory reset and also they've upgraded the firmware, as soon as the phone was handed back to me, the restart happened again, it froze and didn't respond, the Samsung technician saw it and they said they can do another reset but I said don't bother, it's hardware fault. They gave me 2 options, to either ask Optus for replacement or they can give me a new one, I chose the new one. The new one is unlocked, no Optus stuff.

So far it's running great, no issues whatsoever, I'm happy.

The best option is to go to Samsung and tell them to replace it, as long as the phone still under warranty and you have proof of purchase from your carrier, they will replace it.
[Note 7 Questions & Answers] bboi1_94:
retail outright from JB HI-FI
[Note 7 Questions & Answers] silentglider:
Note 7 dead

Hi

I bought my Note 7 Duos (I guess its the Indian FD version) at Doha international Airport and it seamed to work perfectly for almost one day, then out of the blue it started rebooting and now after two days its totally bricked, I can't even turn it on again. What a disappointment, I took my chances by buying the mobile at a duty free but i never had such an issue in 10 years of smartphones, really disappointing.

Regards,

Max
[Note 7 Questions & Answers] Gag00:
I had one (Dual SIM version) here in KSA, with lot of reboot...I've noticed that it happened at the end of the day, but I didn't pay attention about battrie rate..but as mentionned, end of the day means low batterie expected...

Any way, my store refund me and advice me to wait more to buy this phone as seem there is an issue -)
[Note 7 Questions & Answers] xxpsychoxx:
Have had few reboots before, but now its kinda stable. waiting before I ask for a replacment since its still rare in here (KSA)
[Note 7 Questions & Answers] silentglider:
Hi all

I managed to restart my Note 7 and to get in to Odinmode even though I thought that my Note was briked. I then noticed a very interesting fact, my Note is the Duos Version with dual sim card as i gather from the internet this version is called N930FD, but now if I look at the Odin start page under the Line "Product Name" it says SM-N930F and not FD anymore. If I now think back I installed a software update a day after I bought the phone and all the issues with the reboot started then. Now I have the suspicion that Samsung downloaded a software update for the wrong phone...

Do you guys now how to upload a Firmware to the Note using odin? I would like to try to reinstall the software this way.

Best regards,

Max
[Note 7 Questions & Answers] EMF:
The FD version uses the same software as the F version. It is the same for the S7 and S7 Edge dual sim models.

My SM-G935FD is displayed as SM-G935F from software information too.
[Note 7 Questions & Answers] ICEFACE000:
I got My note 930FD yesterday and i updated it OTA immediately. it's also randomly rebooting and i spent the whole day trying to figure out whats going on with it. I am pretty sure it is an overheating problem. When i leave it at idle and not being charged, nothing happens but when i charge it, downloading updates or even during a factory reset, it goes nuts! I checked the thermal sensors and some of them exceeds 74C before rebooting and the phone gets really warm to the touch. It could be software (OS, kernel,radio) or simply a hardware issue. But i am not quite sure!
[Note 7 Questions & Answers] shadowpartner:
for me it happens even when idle with the screen off. phone doesn't heat up until it enters the bootloop, then it does so rapidly
[Note 7 Questions & Answers] bearushka:
Does anyone got this problem solved with SC or replacement?
[Note 7 Questions & Answers] PapaWangsta:
Phonearena mentioned this random reboots issues as well.

Any1 has this issues with Snapdragon chips? Hmm, I've pre-ordered mine, let's hope the snapdragon's version doesn't have this issues.

http://www.phonearena.com/news/Some-Samsung-Galaxy-Note-7-units-crash-randomly-and-inexplicably-ours-included.-Brickgate_id84611
[Note 7 Questions & Answers] masaforce:
Definetly a faulty product, or its the updates fault
[Note 7 Questions & Answers] nickanh75:
Dispointed.

No information or feedback from Samsung untill now.
[Note 7 Questions & Answers] KOJANHQ:
Need statistics: please, write manufacturing date if you have this problem.

App for getting manufacturing date:

https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo&hl=ru
[Note 7 Questions & Answers] DEVBOY80:
Those who have replaced their phone have any problems?

Reboot? Freez?
[Note 7 Questions & Answers] shadowpartner:
http://www.ibtimes.com/samsung-gala...-brick-complaints-start-plague-exynos-2408490

I spoke to a guy on youtube who has a Verizon Note 7 with this issue. So, snapdragon too?
[Note 7 Questions & Answers] lotus245:
Algo happening in Mexico with carrier Telcel. The model here is the N930F, I've had it replaced twice and still happening the same. Other users in a Mexico are experiencing the same issues. We should start a mass petition to replace the smartphones and get something in retrieving of one of the worst smartphone experiences ever.
[Note 7 Questions & Answers] judy.baby2013:
did this happen after updates ?
[Note 7 Questions & Answers] Zivi09:
I am also experiencing this problem with my Note 7, which I got yesterday. I think I was using it an hour or so before applying an OTA update to PDA N930FXXU1BPH6 (DBT). Then the problems started. I wiped the cache partition and did a factory reset but I'm still having the same issues. Right now I'm downloading the firmware with the SamFirm tool and I'll try reflashing the firmware. Maybe something went wrong with the update process?
[Note 7 Questions & Answers] judy.baby2013:
was it the 196mb update ?
[Note 7 Questions & Answers] Zivi09:
No, it was around 350 MB if I recall correctly.
[Note 7 Questions & Answers] bearushka:
Folks, I solved this issue (maybe this is temporary solution) by restoring with SmartSwitch. 2 days without any crashes or bootloops.
[Note 7 Questions & Answers] judy.baby2013:
can you plz share the detailed steps of what you did ?
[Note 7 Questions & Answers] bearushka:
I mostly followed instructions from this video: "Samsung Smart Switch for PC Flashing Firmware to Galaxy S6 Edge" on YouTube

PS Sorry - cannot share the link
[Note 7 Questions & Answers] Manojas:
http://xdaforums.com/note-7/how-to/fix-samsung-note-7-snapdragon-exynos-sm-t3443753
[Note 7 Questions & Answers] Zivi09:
I called Samsung support in Germany and told them about the situation. The guy on the phone also recommended using smart switch for recovery/initialization of the software (enter model and s/n). I'm trying that now.

The support guy also said that they are aware of the issue and that they are investigating. He told me that I'm not the first one calling. However, I got the impression that they currently have no clue what's causing this. lol
[Note 7 Questions & Answers] Brava27:
http://www.phonearena.com/news/Some...inexplicably-ours-included.-Brickgate_id84611
[Note 7 Questions & Answers] gavinfabl:
Where does it show manu date ?

Was using wrong app. Got date now.
[Note 7 Questions & Answers] kingsasha:
poor note 7 users......samsung must fix this problem asap
[Note 7 Questions & Answers] goodvampire:
Hi,

Just received my brand new Note 7 (European version, SM-N930F). I restored all my apps from Google Play Store. It took a while but no problem.

I then received a notification for a software update. I installed it and it's after that I started experiencing some freezes/reboots (with sometimes gliches...).

Each time it reboots, there is at least 1 application to be optimized... I tried booting in recovery mode => it shows 'installing system update' and then it fails (yellow triangle with 'dead' android bot).

I will try to do a factory reset using Samsung Smart Switch...
[Note 7 Questions & Answers] Zivi09:
Short update: I restored the firmware with smart switch, but it did not help. The device got into a bootloop at the very first start. I then reflashed firmware with ODIN and was even able to transfer all data from an older device with smart switch. But when I was playing around in the settings, it crashed again and the bootloop returned. Has anyone tried flashing an older firmware (from July)? Or does that trigger Knox?
[Note 7 Questions & Answers] DEVBOY80:
Hi

If flash N930FXXU1BPH6 without ota

Is OK? Phone will have bootloop and freez?

Or just ota have problem?

N930fd
[Note 7 Questions & Answers] EMF:
I had freezes before the OTA update. I think it is a hardware fault.
[Note 7 Questions & Answers] DEVBOY80:
And you had bootloop too? Or just freez?
[Note 7 Questions & Answers] EMF:
It started with the system freezing followed by a reboot. Then came boot loops, and I started not loading the OS at all booting to recovery... It is returned for a refund or replacement.
[Note 7 Questions & Answers] DEVBOY80:
How long did it take to start?
[Note 7 Questions & Answers] EMF:
It started the first day I had the phone, and got worse the following.
[Note 7 Questions & Answers] xp3rto:
The same here, I recorded a hyperlapse video 1 min in length and played it. Then tried sharing it and the phone froze and rebooted itself. I used it for 5 mins and then it rebooted itself. I tried the 12 sec vol down + power button thing and now it boot loops. It comes on till the security screen at times and the restarts itself again.

Vodafone Australia N930F.

Update: 1) Phone won't turn on anymore.

2) Pressed the volume down + power button, it came to life and went blank after the security screen. The capacity touch lights are on.
[Note 7 Questions & Answers] Batfink33:
Not good, seems there's a hardware problem here.
[Note 7 Questions & Answers] JazonX:
Need to find out what causes this, Or a common scenario which triggers this to identify the affected units. Considering this is the first batch, I'm guessing many are there.
[Note 7 Questions & Answers] winol:
I am very sad to hear about all these problems, as I was about to get a silver one, but now, I do not know what to do, to wait or to gather courage to buy it
[Note 7 Questions & Answers] Dr zeyaimam:
Thrilled with this

Me from India

Feeling awkward what to do with this problem because I m just 15 days away to get this black onyx version

What to do to avoid this problem any suggestions?

---------- Post added at 08:14 PM ---------- Previous post was at 08:07 PM ----------

Is there any way to avoid the problem like

1)--like avoid update of security patch update August 1 will it work?

Currently I m using note 5 I did update recent one like 5 to 10 days before but I m not getting any problem
[Note 7 Questions & Answers] Batfink33:
No way to avoid yet, we don't even know what's causing it.
[Note 7 Questions & Answers] JazonX:
Totally agree on this. However, It seems it's best to somehow trigger it and get the defective device replaced by Samsung rather than set it up, and get affected by it after some time which may result in losing data ..
[Note 7 Questions & Answers] iw-man:
Sadly I'll add my UK pre ordered Note 7 to the list. Reboots randomly seemingly when doing any number of things: play store updates, playing YouTube, pocket casts and gallery. Sad as I was very excited about this device. Let's see if Carphone Warehouse will do a straight swap for a different unit... Model SM-N930F Vietnam manufacture date 2016.08.09 if that helps.
[Note 7 Questions & Answers] Batfink33:
At least you've bought it from a (fairly) reputable dealer and not somewhere abroad on the net.
[Note 7 Questions & Answers] mt1982:
Hi

I d also this problem, i tried many steps and now i ve deactivate LTE and no restarts since 3 hours. Before i d about 10 crashes per hour

Update:

And again restarts :(

SM-N930F

08/07/2016

Vietnam
[Note 7 Questions & Answers] Fetid:
As was mentioned before, post date/origin details so it might be possible to track the issues to a certain batch of phones.

Google app: Phone INFO ★Samsung★

I am not experiencing these issues, but posting anyway to help out.

Model: SM-N930F

Origin: Vietnam

Date: 2016.08.12 (use this format [yyyy.mm.dd] so we don't get confused between US/Euro dates)
[Note 7 Questions & Answers] xp3rto:
3) I managed to go into recovery and wipe cache and turn it on it worked fine until i opened google photos and scrolled down slowly to build up cache, as expected the phone froze again and went into a boot loop. I once again went in to the recovery and wiped cache and did everything possible to get the phone to hang again so i can take it to Samsung but then the phone wont freeze again.
[Note 7 Questions & Answers] judy.baby2013:
so you suggest that it is a software issue ?
[Note 7 Questions & Answers] dennis nai:
I have a fd from singapore,after using for six days it froze on the 5th and 6th night so i tried not using the blue light filter and auto update software ,so far its running good for 3 days without any problem,keeping my finger cross
[Note 7 Questions & Answers] ngchang:
Is it possible to ask for a Snapdragon variant instead as replacement unit since the exynos variant almost seem certain to brick.

There are not a single complaint of freeze or shutdown for the Snapdragon variant other than the usual battery drain and lags which can be solve easily with some tweaks.
[Note 7 Questions & Answers] jonz151:
The article below suggested that if you have restart issue to go to Samsung store to get your Note 7 replaced.

http://www.sammobile.com/2016/08/30/are-you-facing-any-of-these-issues-with-your-galaxy-note-7/

I had mine replaced as I posted earlier and so far the phone is running great, no issue whatsoever.

If you're in Australia and are on a plan ensure you bring proof of purchase from your provider then they will process to replace the faulty Note 7.
[Note 7 Questions & Answers] shadowpartner:
Got my replacement yesterday. Manufacture date 26 Aug 16. Haven't played with it much other than one hour of testing at the service centre. All was ok, hopefully it isn't a faulty unit again. Fingers crossed.
[Note 7 Questions & Answers] benme23:
I had the same issue.

Brought it to Samsung service centre and they gave me a one-to-one exchange (still waiting for the new unit to be ready, I was told to wait up to 2 weeks as stock is low). I understand its something to do with the firmware update affecting random units. Not sure how bad it is.
[Note 7 Questions & Answers] shadowpartner:
Doubt it's a firmware issue since there are un-updated phones that experience this issue, and Samsung's reflash of my firmware didn't solve the problem.

P.S.: my replacement came with the BPH6 update installed right out of the box.
[Note 7 Questions & Answers] tonymy01:
Vietnam 2016.07.27 (Australian XSA version) no restarts, did the BPH6 update yesterday and still fine. I wonder if the issue is bad blocks on the flash/EMMC memory? Given some are getting the validation fail message in recovery which can really only happen with bad storage surely? My Note 2 died with SDS after 2 years, but infant mortality with these EMMC could be possible with a bad batch?
[Note 7 Questions & Answers] winol:
got mine at 6 pm it's 1 am, 7 hrs of heavy use and config I am crossing my fingers, the sales person told me that in any case they would change any faulty device, I really hope my cell will not fail, by the way, manufacture date is 2nd August 2016 930F Vietnam made
[Note 7 Questions & Answers] Rubanzip:
HI This is a firmware issue.The same issue i had it in my note edge after updated to the latest firmware 6.0.1. Hope samsung will fix it. I changed my note edge with the same issue but it continues with note 7 also.Want to quit samsung.
[Note 7 Questions & Answers] shadowpartner:
Samsung Singapore is now offering motherboard replacements to affected customers... it's still anyone's guess
[Note 7 Questions & Answers] Jomer111:
Shame on Samsung I will not accept repair ever, I returned my unit yesterday and i am waiting for Samsung feedback,
[Note 7 Questions & Answers] xp3rto:
That's what I believe.
[Note 7 Questions & Answers] Gag00:
so hardware issue looks to be confirmed, right ?
[Note 7 Questions & Answers] goodvampire:
Quick update.

I tried the restoring with Samsung Smart Swtich => Problem still present.

I called Samsung technical support and they told me they were aware of the situation but they don't know what causing it.

I am now registered to receive a new phone but no delivery date as Note 7 are out-of-stock in France...
[Note 7 Questions & Answers] StefanoDurden:
So scared of receiving a faulty phone... I live in the UK but got it from Samsung Italy as I get some extra stuff for the price (Gear VR and 256gb SD) but I am afraid if I need a repair while I am back in the UK I might have issues.. I hope the 2 years warranty is valid in the Samsung stores in the UK too despite it's an ITV*** device. Should be until we're in the EU right?!
[Note 7 Questions & Answers] sharif93:
Same here in Paris :( National sold out here in France so they suscribe me in a waiting list with many many other people for an exchange :/

Also a N930F built the 9 August in Vietnam.
[Note 7 Questions & Answers] sobelixtus:
Should be. 2 year warranty should be valid if product is purchased inside EU.

I think this is the only good matter what comes with EU :p
[Note 7 Questions & Answers] TurkXtreme:
I have also note 7. My phone doesnt have any problem fortunatelly. But some of the customers have this problem in Turkey. And there is no any announcement by Samsung Turkey about this situation. Samsung couldnt understand whats the problem i think. Maybe they are still working on it to see the problem.
[Note 7 Questions & Answers] sharif93:
Since I have to wait for the exhange, i'm stuck with the unfonctional Note7, can I flash stock rom via Odin ? Or will it change the knox flag ? For me it reboot when Play Store or Galaxy App make updates in background, so I was hoping to flash the phone and block update, so I can use the GPS untill they contact me for the exchange. (I need a GPS and the one of my Note 3 is dead since a long ^^).
[Note 7 Questions & Answers] microdog:
Hello everyone,

I'm from France. I receveid my phone yesterday (SM-N930F with Exynos 8890). I bought it via the Samsung Shop. Immediatly after the initial configuration, I had a system update notification. The update went well but once it was finished, the phone rebooted twice in a loop... And since yesterday, the phone froze two times and then rebooted, each time during an app update via the Play Store... Otherwise, the phone works well. So I don't know if it's a software or a hardware problem..

I will see how it goes.. And if the problem occurs again, I will contact Samsung to get a new unit.

Have a good day.
[Note 7 Questions & Answers] jackywar:
Hello everyone,

I'm from France too. I received my phone yesterday. Everything went well untill it froze and reboot. After that it worked less than an hour then reboot several times and now it can't boot. I contacted samsung and they said it was a software problem but i doubt it. I tried to reinitialize my phone with smart swith without success.
[Note 7 Questions & Answers] sharif93:
Same, also with Samsung Shop and the issue also start after updating the phone right after the first configuration. And same, Samsung Smart Switch dis not change anything ... That's why I wanted to know if flashing through Odin the first firmware will change my Knox flag ? If not, and if also with the first firmware the poblem occurs, that will definetly be an hardware issue...
[Note 7 Questions & Answers] tonymy01:
Flashing any stock Samsung firmware meant for your phone model will not trigger Knox
[Note 7 Questions & Answers] jackywar:
so, wich firmware are you going to flash ?

tell us if it works or not !
[Note 7 Questions & Answers] sharif93:
Actually their is only two firmware available in France, the last one N930FXXU1BPH6 and the first N930FXXU1APGK. But I think I will exchange my anyway, some people said that their Note3 reboot even before updating their phone :/
[Note 7 Questions & Answers] TurkXtreme:
Galaxy Note 7 shipments have been delayed for quality testing

http://www.sammobile.com/2016/08/31/galaxy-note-7-shipments-have-been-delayed-for-quality-testing/
[Note 7 Questions & Answers] OkyakuSama:
My one is stuck booting an won't even reset :crying: can't even flash stock.

Any luck on resets? (Power + Volume down)

P.S. if your curious I made a separate post because mine isn't even resetting.

http://xdaforums.com/note-7/help/bricked-note-7-random-crashes-t3452083

:silly:

Good luck everyone on fixing their phones :3
[Note 7 Questions & Answers] sharif93:
Ouch, if it don't even go on download mode, ask for an exhange to you supplier :/

I'm curently downloading via Sammobile the previous version of the firmware in France, so if it's not break Knox and waranty i'll flash it tonight.
[Note 7 Questions & Answers] naruto.ninjakid:
That's why Im holding off. I'm in the US and ordering from a reseller I can't afford to get a bad unit as Samsung won't honor the warranty.
[Note 7 Questions & Answers] sharif93:
So. I finally flash via Odin the first version of the firmware available in France and ... same problem, reboot at the beginning even during the first config ... So it's definitely a hardware issue.
[Note 7 Questions & Answers] microdog:
Hi,

So I'm back tonight to give some news. This afternoon I was simply browsing and the phone froze and restarted. So I re-opened Chrome and once again, freeze and restart.

Then, I left the phone on my sofa and someone called on my land-line to tell me I don't pick up my cellphone phone.. So I checked.. And my Note 7 was completely "dead" with a black screen.. I managed to reboot it in download mode once, but not in normal boot mode.. Since.. Black screen.. Nothing else, nothing to do.. I tried to call Samsung for two hours but I they made me wait and I didn't succeed to speak to anyone.. I'll try tomorrow..

Via the Samsung Shop, we have 14 days to return the product and get a refund.. So that is what I'm gonna do.

Have a good day / evening
[Note 7 Questions & Answers] sharif93:
Edit ! When I flash the first firmware, in Odin I choose CSC despite of HOME_CSC. By flashing again with the HOME_CSC for the moment the phone DON'T REBOOT, I update all my app from the play store and the galaxy app and for now, 0 reboot. So finally it's perhaps the August Update that cause the issue. I'll use my phone in heavy usage to see if the reboots happen again with this first firmware. I'll inform you ^^ (Knox still 0)
[Note 7 Questions & Answers] mayax:
Good news i must try it with my note 7 ?