yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Guides, News, & Discussion] playya:
guys give them a call I had to go crazy on them to find out there was supposedly an issue with my Mac Addresses. That's BS cuz it was correct but supposedly its fixed now. My wife did hers like 5 days after mine and she is getting her Gear Fit today. So there is something going on with us who did ours on the 18th. As I have seen a lot of people with no information yet for that date
[T-Mobile Note 7  Guides, News, & Discussion] VirusZer0:
What number did you call?
[T-Mobile Note 7  Guides, News, & Discussion] playya:
its on their page Call us at 1-800-SAMSUNG (1-800-726-7864).

---------- Post added at 09:37 AM ---------- Previous post was at 09:20 AM ----------

Question - How many of you who have been approved on the 18th or 19th that have yet to receive tracking. I am just curious as I have informed them that people after me should not be receiving gifts and I have not.

I am wondering if information was lost or misplaced
[T-Mobile Note 7  Guides, News, & Discussion] dvtmg704:
I did mine on the 19th and got it on the 1st

Cracked out N7
[T-Mobile Note 7  Guides, News, & Discussion] playya:
I see quite a few people who did theirs early and still have nothing. I think somebody lost a file, lost the paperwork, something..... How the hell do people who put their rewards in after get before people who did it day 1. Hell I did mine by 2 p.m. on the 18th.

Give them hell people - Call us at 1-800-SAMSUNG (1-800-726-7864). Talk to a manager like I did----- something..... LOL!
[T-Mobile Note 7  Guides, News, & Discussion] XxKINGxX2580:
Tried calling. The guy I was talking to basically told me the same thing. Was approved and has been saying en route since about 2 weeks ago. I just have to wait on the tracking number which can take up to 12 weeks.
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Did you do yours on the 18th as well
[T-Mobile Note 7  Guides, News, & Discussion] XxKINGxX2580:
Yup
[T-Mobile Note 7  Guides, News, & Discussion] playya:
I swear they lost our batch cuz there is no way we should not have our gifts. Well I will keep you guys updated but honestly I already emailed them and will now go on twitter and where ever till someone at leasts check. I get it may take a while but no way should people after us get before us again. No good explanation for that one
[T-Mobile Note 7  Guides, News, & Discussion] XxKINGxX2580:
I agree. That makes absolutely no sense.
[T-Mobile Note 7  Guides, News, & Discussion] Mohawk55a:
Same here, submitted Aug 18th and approved Aug 19th. Still shows processing for delivery. Support still promises a tracking number "soon".
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Ok I am talking again to someone at samsung support via Twitter right now so I will keep those of you in the same boat updated.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Yeah thats crazy, I did mine the 24th, it will be here friday.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Just got mine less than a minute ago! Knock on the door nobody through the peep hole. Open door, package on the floor. Can just see delivery man going around the corner! BTW, I applied on the 22nd, my phone arrived on the 18th.
[T-Mobile Note 7  Guides, News, & Discussion] playya:
glad to see those of you that have finally gotten yours. Ok an update to those of us from the 18 and 19th still wondering whats up. They told me to read my terms and agreement to get rid of me so I did and found this.

Its bolded since its a lie especially when people in here and myself personally has seen gifts come in after I/we did ours.

direct link to page - https://promos.samsungpromotions.com/galaxyoffer/en-us/Rules
[T-Mobile Note 7  Guides, News, & Discussion] Mohawk55a:
Same response from them on Facebook. As much as I like the Note 7, I'm considering just returning it in the recall and switching to another brand. Although they are well within their terms of agreement, the way they are handling it is bad. I would not have a complaint if everyone was still waiting.
[T-Mobile Note 7  Guides, News, & Discussion] rodnii:
I also got mine on 8/18 and they still haven't sent mine out. Everytime I call it's an Indian girl that tries to dodge around the issue because she was trained to..

Edit: called again just now. I swear it sounds exactly like the same girl everytime I call... I put some pressure on her (not in a rude way btw) and she told me no one really knows why people who submitted later received theirs first.
[T-Mobile Note 7  Guides, News, & Discussion] playya:
It damn sure does, do this people go on twitter and post about it and I have and new #wheresmygiftsamsung.

Let them know on twitter and on their facebook page I have and I wont stop till I get some sort of a response that makes sense.

We all have to make noise together or else they will keep lying to us
[T-Mobile Note 7  Guides, News, & Discussion] RMXO:
I got 3 last week, i wished i selected each of the items instead of 3 sdcards but at least my other devices can use them.
[T-Mobile Note 7  Guides, News, & Discussion] KillaHurtz:
I submitted mine the 18th, got approved the 19th, and still not received a tracking number. Every time I call they assure its en route, and that I'm still well within the promised timeframe . Sucks donkey nards.
[T-Mobile Note 7  Guides, News, & Discussion] XxKINGxX2580:
Same exact thing for me. What could possibly be happening with submissions on the 18th? Why the 18th? ...
[T-Mobile Note 7  Guides, News, & Discussion] tcnole:
Same here. Very annoying. Know several people who submitted way later and have already received their items.
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
Submitted mine on the 8/22

Confirmed with Shipping Number on Tuesday. Note: the Shipping label has been created. But the item is not sent. (This can take 2 weeks from what I have been reading here)
[T-Mobile Note 7  Guides, News, & Discussion] hughedee74:
That's freakin funny as hell, because I've called 4 various times and it seems like

That's freakin funny as hell, because I've called 4 various times and it seems like I'm getting the same dimwitted girl every time. I'm certain that the call center for this is in India. I have to repeat every sentence at least twice before something is acknowledged, and even then the response is from a lame scripted quote.

I signed up for both my and wife's promo on August 19. The promo process was simple enough being that both phones were submitted on the same sign up page. We were approved for both promos and it stated that the two fit 2s are currently in route 4 days after signing up (I was honestly impressed with the quick turn around at this point compared to prior promotions). 3 days after this point, got the email with the tracking number for one of the gifts. Basically I was shipped and delivered one of the fitness bands and am still currently waiting for the second one which never even got the tracking number issued. I called repeatedly asking why would Samsung mail out only one device and not the other in the same box if would be this kind of ridiculousness. I suggested that it could be lost and so on. The only stupid answer I get is "they are waiting for Fedex to update the tracking # and it could take up to 12 weeks to receive the other device per terms of service" . Yeah, and I did the whole supervisor thing and again it sounded like the same voice. HAHA maddening!! With that being said, it also states on the promo website while supplies last. WTF!! So basically I did the promo thing within 24 hrs of availability and still no second device while other's have received theirs???? Seems like this isn't gonna go well for a lot of us.

Btw this isn't the first time I've had problems with a Samsung Promo. Last year for the Holiday Note 5 Promo, it took 2 letters and over a dozen calls to get my gift. 5 months later finally had my VR gift. I appreciate the extra's they are trying to for fill, but the taste leaves me bitter nonetheless after all of this hassle. I recommend that everyone that hasn't received their gift to stay on Samsung's ass because left to their own devices they will not for-fill their promise.
[T-Mobile Note 7  Guides, News, & Discussion] lildoggs:
Received my gear fit 2 last week.
[T-Mobile Note 7  Guides, News, & Discussion] dvtmg704:
Vent bro

Cracked out N7
[T-Mobile Note 7  Guides, News, & Discussion] bigmase23:
Yea, I called after submitting the 18th, approved the 19th and still 0 movement and guy told me he would put priority on mine, haha, still, after 2 weeks, 0 movement
[T-Mobile Note 7  Guides, News, & Discussion] ice5192:
it came
[T-Mobile Note 7  Guides, News, & Discussion] hotstocks:
I've also been waiting forever and two days ago got the email with tracking # and still only printed, nothing shipped. I called Samsung and they said they go out in batches, but don't know when. My guess is with all the bad PR from the battery recall they will send them out as fast as possible, way before the 12 weeks.
[T-Mobile Note 7  Guides, News, & Discussion] GhostZini:
Ice5192, what theme are you running out of curiosity. Thanks
[T-Mobile Note 7  Guides, News, & Discussion] ice5192:
Black somthing
[T-Mobile Note 7  Guides, News, & Discussion] playya:
I received an email from them this morning in regards to whats going on I think someone lost a batch file or list or something happened. Here is an email address that you guys can try and talk to them smsupport@sea.samsung.com

I linked this thread to them if they need proof that its more than just me
[T-Mobile Note 7  Guides, News, & Discussion] tcnole:
I emailed them and the reply I got was to call the promotions 800#. I replied back that the 800# is no help and that there were a lot of others in the same boat and any help they could give would be appreciated. I'll update if they reply with anything worthwhile. Frustrating situation. So strange that they would just skip the earliest promotion submissions.
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Yeah something happened with our earlier submission. Let me know if any of you break ground we can start a Twitter post or a Facebook post and all of us just start hitting them up at once.
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
I submitted mine on 8/25 and got the approval email on 8/29 and it has been stuck sitting on in route since 8/29 with no tracking info or anything.

It's getting a bit annoying not getting any updated info.

View attachment 3869978

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Yeah but that's understandable ours is from 8/18 and 8/19 that's unacceptable
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
I agree

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] XxKINGxX2580:
Raise hell guys.
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Trying too but need everyone to raise hell on a daily basis or else we look like just a couple of weirdo's Lol
[T-Mobile Note 7  Guides, News, & Discussion] XxKINGxX2580:
I'm with you guys :)
[T-Mobile Note 7  Guides, News, & Discussion] Dodge DeBoulet:
Submitted for SD Card on 8/25, web site showed "in route" on 8/29, and received email from Samsung today (9/9 @ approximately 1pm Eastern) with subject "Your Gift is on the way!" and a tracking number. The scheduled arrival date is 9/13, but I'm quite sure that's optimistic.
[T-Mobile Note 7  Guides, News, & Discussion] TheMach:
Thanks for providing the email address. I emailed as well since I've seen no movement on my order (other than approved) since 8/18 when I submitted. The lady from Samsung promotion support that answered the phone was useless. Let's see if emailing helps. I even referenced this thread.
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Yeah great job on the closer to 3 because I posted this thread as well. Next may I suggest you going to Samsung support Facebook and hit him up there as well

https://m.facebook.com/samsungsupport/?rc=p&ref=m_notif&notif_t=feed_comment

Like this post on Facebook and respond guys https://m.facebook.com/story.php?st...e&notif_id=1473469242109462&ref=page_internal
[T-Mobile Note 7  Guides, News, & Discussion] TheMach:
I'll do that too, thanks for the suggestion! Are you getting anywhere with samsung using these other avenues?
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Must admit these people are pretty thick headed and don't get it but I am still trying. I am dealing with a couple of people now that may get it. Sadly all I want them to do is talk to the fulfillment people to check and see why this happened. If ya strat a post on FB let me know I will.chime in we should all chime in

Keep emailing them people socialsupport socialsupport@sea.samsung.com
[T-Mobile Note 7  Guides, News, & Discussion] joetzzz:
Their Facebook support is also useless. Here's what they gave me:

Thank you. We were able to take a look at your submission. Your gift is currently in the fulfillment process. We appreciate your patience during this process. You will be notified via email once a tracking number is available. Please note that it can take up to 12 weeks for customers to receive their gift as stated in the Terms and Conditions: https://promos.samsungpromotions.com/galaxyoffer/en-us/Rules. Should you need any technical assistance in the future we would be more then happy to help. Have a good weekend! ^Joseph
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Just posted another post on their page. It don't stop with me... Lol

Here's what one of them told me. What are we idiots now and a T&C is not something you twist to your advantage

T&C
[T-Mobile Note 7  Guides, News, & Discussion] TheMach:
I went ahead and posted as well :)
[T-Mobile Note 7  Guides, News, & Discussion] Gmont02:
Starting to think that abandoned cargo ship worth 28mil of samsung goods is what keeping us waiting....
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
Probably

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] playya:
ok I moved on to prizelogic as well https://helpdesk.prizelogic.com/tickets/newwidget?sectionid=1578&suppressfaqs=0;)

https://us.community.samsung.com/t5/New-to-Community-Start-Here/Promotional-Questions/m-p/9938#U9938
[T-Mobile Note 7  Guides, News, & Discussion] bwpoersch:
Watch the video in the link below and tell me that isn't a factor.

http://www.nbcnews.com/business/bus...first-hanjin-ships-stalled-bankruptcy-n646226
[T-Mobile Note 7  Guides, News, & Discussion] MacTheRipperr:
I submitted mine on the 28th, got approved on the 29th, just got a tracking number 2 days ago. Still jusT says label created. I'm not in any kinda rush. The promo says can take up to 12 weeks to get it. Have some patience people.
[T-Mobile Note 7  Guides, News, & Discussion] Dodge DeBoulet:
The impatient folks are the ones that submitted their requests 10 days before you did and haven't seen any updates since. I think they get a pass, since the promotion does specifically say "first come, first served."
[T-Mobile Note 7  Guides, News, & Discussion] Lancerz:
My SD card is still showing it was supposed to be delivered on 9/8/16...
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
Label Created 9/02/16 - Current Status: Label Created 9/12/16

No Movement yet. But people said 1-2 weeks after the label is made it usually moves.
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
Just got an email with tracking. Says mine will be here on the 14th.

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] XxKINGxX2580:
Still no tracking, and it's been saying en route for 3 weeks now...
[T-Mobile Note 7  Guides, News, & Discussion] Gmont02:
nothing yet

approved on the 23rd and nothing yet, sigh....
[T-Mobile Note 7  Guides, News, & Discussion] playya:
Just tried prize logo directly they now say you have to contact Samsung Support oh god 888-795-6442 is prize logic
[T-Mobile Note 7  Guides, News, & Discussion] Justinphxaz:
What's up guys? I'm from the Verizon Note7 side and I'm in the same damn boat. Submitted for 2 SD Cards on the morning of August 20th. I received a email from Samsung on August 23rd saying that I was approved. That day my status changed to "Your submission has been approved and your gift has been processed and is currently in route". It has stayed that way and I've yet to receive any tracking information at all. I've called Samsung 5 or 6 times now with NO help whatsoever, just keep being told to wait longer. I'm tired of hearing about people who submitted well after the 19th or 20th, like the 25th or something and received approval within a few days and now have their gifts. WTF, this was supposed to be a first come first serve kinda promotion with limited supply. The longer I wait patiently and keep getting passed up by people submitting on August 28th and receiving their gifts by September 3rd or 5th, means I'm gonna loose out on some gifts! What a cluster f**k promotion.

---------- Post added at 04:58 PM ---------- Previous post was at 04:53 PM ----------

You had any movement yet bro? I'm still stuck at Your submission has been approved and your gift has been processed and is currently in route. Some BS! Calling Samsung doesn't do a damn thing. They just keep telling you to wait longer for a limited quantity, sounds like a F'n plan Samsung!

---------- Post added at 05:15 PM ---------- Previous post was at 04:58 PM ----------

Sent them an email just now wanting to know WTF is up. Thanks for the links bruh!

---------- Post added at 05:16 PM ---------- Previous post was at 05:15 PM ----------

How'd you find that bro? FedEx delivery manager? Or were you sent the tracking info and looked it up and that's the info it shows?
[T-Mobile Note 7  Guides, News, & Discussion] Dodge DeBoulet:
My current status remains the same (posted here). Still at "Label has been created" and really don't expect it to change for another week.
[T-Mobile Note 7  Guides, News, & Discussion] Justinphxaz:
Okay, yeah I don't see my status of Your submission has been approved and your gift has been processed and is currently in route changing anytime soon. Submitted my info early in the morning on August 20th. Received an email from Samsung on August 23rd saying that my gifts were approved. That's when the status changed on the promo website to the gifts were processed and in route message. I still haven't received any email stating that it's on the way just that my gifts were approved. I don't have any tracking info at all. At this point I'd just like a label to at least be made.
[T-Mobile Note 7  Guides, News, & Discussion] sjones765:
I see that Samsung is offering a VR or microsd for new s7 purchases. Can anyone think of a downside taking advantage of the promotion knowing it's only a loaner? Anyway they can block the return for the new-new note 7?
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
I already checked on that with my local store and the manager said it's all good and yes they will still accept the return. I had already bought the new vr when I got my Note 7 so I will do the promo for another one and most likely sell it. Really don't need another sd card and from what I hear, those sd cards from the promo have slow read/write speeds.

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] dvtmg704:
They are not slow

Cracked out N7
[T-Mobile Note 7  Guides, News, & Discussion] Dodge DeBoulet:
And as of this afternoon, FedEx updated to show it as "In Transit" with an expected delivery date of Thursday, 9/15.

That took quite a bit less time than expected.
[T-Mobile Note 7  Guides, News, & Discussion] LeadDawg:
Still waiting on two 256gb memory cards that's been 'in route' for weeks, now waiting on two s7 edges to arrive on my doorstep today. I suppose I'll be waiting on my Gear VR's next... and waiting and waiting... SMDH

I plan on returning my Note 7 for a full refund and trading the other one in as it is on a payment plan. The wife will keep the S7 because she doesn't really care about the S pen. Sticking with the payment plan so I can Jump to the next note device in a year. I won't be shelling out the full amount anymore after this... too much risk involved with reselling after a fiasco like this.
[T-Mobile Note 7  Guides, News, & Discussion] Justinphxaz:
Same here, waiting on two 256GB SD Cards....I don't have a shipping label or tracking. Submitted on August 20th and approval email on the 23rd. Complete BS!
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
My SD card has shipped and estimated for 9/16/16 for delivery =). I placed the submission on 8/22/2016
[T-Mobile Note 7  Guides, News, & Discussion] playya:
I know its a pain but keep giving them hell on social media, we all know the customer service people at Samsung are the worst. I have already made a few complaints about them and speaking with hopefully a supervisor about their lack of help
[T-Mobile Note 7  Guides, News, & Discussion] Justinphxaz:
Hope you enjoy yours! Still nothing here, submitted on August 20th and received approval on August 23rd. Guess they're gonna make me wait the full 12 weeks before shipment.

---------- Post added at 05:17 PM ---------- Previous post was at 05:14 PM ----------

Sent an email to prize logic yesterday wanting to know what was up with my gifts. I still haven't received any response from them yet. There's supposedly a main office down the street from me in North Scottsdale, I might swing by and see if I can get some answers in person.
[T-Mobile Note 7  Guides, News, & Discussion] Gmont02:
[/COLOR]

Sent an email to prize logic yesterday wanting to know what was up with my gifts. I still haven't received any response from them yet. There's supposedly a main office down the street from me in North Scottsdale, I might swing by and see if I can get some answers in person.[/QUOTE]

I'd say do it there's about 3 to 4 of us with the same submission and approval date. Better than calling Samsung's India call center, where they are nowhere near to the shipping center here stateside.
[T-Mobile Note 7  Guides, News, & Discussion] chunology:
My submission is approved and my gift has been processed and currently in route.

Does anyone remember entering in Address information? Was it after the IMEI/MAC address form?

Edit: It looks like Samsung already has my address on file (by email address) so I didn't have to enter any info.
[T-Mobile Note 7  Guides, News, & Discussion] soondolee:
Before the imei
[T-Mobile Note 7  Guides, News, & Discussion] arcanexvi:
Same thing happened to me. I've been on the phone with them 3x today and e-mailing escalations trying to explain that a time zone issue shouldn't prevent this from being honored.
[T-Mobile Note 7  Guides, News, & Discussion] drum747:
Can you pass on any contact info that might help?
[T-Mobile Note 7  Guides, News, & Discussion] arcanexvi:
I just called the Samsung phone number and they transferred me to promotions. 800-SAMSUNG

Not that it's getting anywhere...
[T-Mobile Note 7  Guides, News, & Discussion] easyguy:
Yeah I feel bad that you have to try to correct their mistake. But next time, order 3 hours later than the opening of pre-order lol.
[T-Mobile Note 7  Guides, News, & Discussion] JKLIMES1:
Same thing here. ordered 08/02 at 9:05 PT and i got the same notice you did. Bunch of bull $^&%. I mean the phone wasnt even available for preorder technically until 08/03. Come on Sammy! If the time difference was a factor then I shouldnt have been allowed to preorder until 12:00 am, my time in CA.

I resubmited a different receipt showing my payment transaction date of 08/13, but that receipt does not show what phone was purchased. Let's cross our fingers and hope it works.
[T-Mobile Note 7  Guides, News, & Discussion] drum747:
Hopefully they figure it out. Just ridiculous.

Edit: I just got off the phone and they said it was approved but no email yet. We will see. I told them they need to get this fixed or expect a lot more calls.

Edit2: When I check the status it still says under review. Getting pissed now