[T-Mobile Note 7  Guides, News, & Discussion] Tmobilesucksass:
I've been on the JUMP program since it started. Currently have the G5. My next jump wasn't supposed to be until Nov. A week ago I was informed at the store if I paid the installment fee in advance (3 months) I would be able to jump to the Note 7. I am willing to pay the 3 months (roughly $100) to get rid of the pile of crap G5. I tried to order the Note 7 earlier this week. I called, got a rep...we went through the sign up process..he mentioned a down payment, and I told him it was reported online that they were doing away with the down payment with the Note 7. He paused the call...came back on, said I was correct, and we proceeded to the billing portion.

The call dropped. They never called back.

Being that I was at work, I waited until today, to order again.

On the call today, the rep tried to tell me I could not jump before Nov. I informed her that I have already been told a few times by Tmob reps that I could. She checked something, and we continued with the billing. The billing was for $157.00 . I was being billed for the 3 months in advance, as well as the pre tax payment. Great call. Almost.

I get the e-sign email about 10 mins later. When looking at it, it included the $70 down payment along with pre-tax.

I was never told that I would be billed the down payment, before I gave them a completely new c.c. that was not already on file, to make the payment. This is a blatant bait-n-switch. This is illegal to do to consumers.

I know they never disclosed the down payment before they took all of my billing information, because I have the entire call recorded. I have all of the calls recorded I am writing about. Except for the first call earlier this week, because I made that call from a work phone.

So I call back, rightfully pissed off. I get some rep that informs me that I should have been informed. She then begins to talk through, and over me, while I am trying to speak. I ask for a manager. I let the rep know

that it's rude to speak over and through me. She continues to do so. She hangs up on me.

I immed call back. While on hold, I get a call from Tmob. "Supposedly" a manager. Proceeded to do the exact same thing. At one point, I literally SCREAM over her, asking if this was customer service, and did Tmob train her to act this way? She answered 'no', and then just continued to do it even more. And she hung up on me too. Some quality, customer care, there. From a manager, at that.

I am one of the people who used to like Tmob. I rooted for them, will all of the improvements in coverage, and the service plans.

But THIS sort of behavior, where a company blatantly lies to you, and is rude to you, is unacceptable.

Comcast has been in the news nationally for the lousy d-bag customer service reps, and S***Ty financial practices they expose consumers to. They've been fined and sued over it by courts and the government.

It looks like with all of the surging growth Tmob is going through, they are out sourcing call centers to D-bag's, and like in the past with Comcast, the only people who pay the price are the consumers, with no accountability held on the company.

I could care less if Tmob is growing so fast they can't accurately vet a call center before they place business with them. It is still not excusable that the training is not there to make sure customers/consumers are deceived financially by rude call reps.

Let's nip this in the bud, now, before they become even more so like Comcast has proven to be.

Let's get a class action going against them. WE built them with our patronage. WE do not deserve to be lied to, because they're to lazy to train reps the right way, or have quality control.

(Mod Edited for small cleanup of unnecessary comments.)