yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] wisqo:
I am also in Dubai and have (had) the Note 7 Duo. I handed mine in to the Samsung Store and registered for a replacement. According to the concerned Ministry here in charge of Consumer Protection, replacement devices should be available starting on the 25th of September. However, Samsung have are not giving exact dates on when they replacements will be made available and I have checked with them several times. I guess all we can do is wait and see....
[Note 7 Guides, News, & Discussion] dadeadman:
Did you receive the call back? They told me the same thing but never contacted me again
[Note 7 Guides, News, & Discussion] kidd78:
Still waiting but I guess being a sunday no one would ring back. Give it till tomorrow and I will message them again
[Note 7 Guides, News, & Discussion] cristy78:
Did anyone tried for a full refund? I called today samsung center in Uae and they said no refund, just replacement.

To be honest I am kind of disappointed of all this issue. My phone is working perfectly but I will have to fly soon and don't know if will get any stupid problems at airport check.

Plus I am thinking the resale value will drop extremely low.

So anyone tried for a full refund?
[Note 7 Guides, News, & Discussion] Guitarfreak26:
I've had no call yet either. Just a standard email saying exchange your note now. Exchange program live.

The chance would be a fine thing!
[Note 7 Guides, News, & Discussion] Paninno12:
Had mine from the reseller "from.ae". They offered me a refund. Sent the phone yesterday, I'll keep you posted.
[Note 7 Guides, News, & Discussion] gCloud:
Who did u send with snd how much?

Is there a way to claim the import duty back?

Many thanks.
[Note 7 Guides, News, & Discussion] Paninno12:
Don't know about claiming import tax, I'll ask them. Cost me about 50$ to send it.
[Note 7 Guides, News, & Discussion] gCloud:
Thanks. Sorry i thought you were in the UK.

I was refering to claiming the tax back from the taxman :)
[Note 7 Guides, News, & Discussion] kidd78:
Got a few messages coming on my phone direct from Samsung. One was from Uk and Dubai about turning off the phone and calling centre to return. Standard message. Other is about the new update that will turn the battery icon green if its the phones uneffectived.

Still nothing about a call back. Had the phone for 3 weeks now and I doubt its one of the effected battery but having quite a few reboot/crashing problems.
[Note 7 Guides, News, & Discussion] gCloud:
Do you think that last message could mean phone is not affected or just a generic message?
[Note 7 Guides, News, & Discussion] kidd78:
I'm guessing generic but it will check our phones with the update. Fingers cross its not part of batch
[Note 7 Guides, News, & Discussion] jah:
My N930FD also from Dubai died completely after a couple of instances of boot issues. Dubai seller from.ae was willing to take it back. But getting it exchanged in the UK. I think there have been a lot of random faults with Note 7s with SDI batteries.
[Note 7 Guides, News, & Discussion] invisiblesense:
I still have not heard back from Samsung. Today I called and spoke to various Samsung staff, each time I got the same answer - they can't help because I purchased my Note 7 from UAE. I am also waiting for someone from Samsung Gulf to get back to me...

Yesterday I received a notification on my phone about the software update that would come on Wednesday, it said the update would check the phone's status & about the 60% charge and green battery etc. I don't seem to have received an update either.

Oh this is getting very frustrating now.
[Note 7 Guides, News, & Discussion] edwardob:
I'm in Ireland and was told I would be contacted for replacement... mine is dual sim.... let's see what happens!

if it gets messy we who paid by Visa can claim on the 60 day visa guarantee!
[Note 7 Guides, News, & Discussion] invisiblesense:
Mine is also the dual sim. What could we achieve through the visa claim?

Thanks.
[Note 7 Guides, News, & Discussion] edwardob:
well ring your visa company..... but there maybe a couple of options.... money back main one

but let's see what they do in the next few days
[Note 7 Guides, News, & Discussion] invisiblesense:
As you say, lets see what happens in the next few days. If things continue like this, I will have to explore the visa claims option.

Thanks.
[Note 7 Guides, News, & Discussion] clubtech:
I am having no luck in getting a refund for a phone i purchased in Dubai from from.ae.

I shipped the phone back to them which cost me $66 and asked for a refund. They received the phone a few days ago and so far they are completely ignoring my request for a refund and said they sent the phone back to Samsung UAE and that Samsung told them that they can't replace the phone for me (even though ALL phones sold in UAE are under the recall).

They told me to get it replaced with Samsung USA (which is where i live). This is a complete joke because the phone was purchased online from from.ae, it is the UAE dual SIM model.

Samsung US will definitely not replace or refund phones that were not purchased in the US. I am thinking about filing a Paypal dispute to get Paypal involved as i am getting the runaround from from.ae.

Anybody had better luck with this company?
[Note 7 Guides, News, & Discussion] Paninno12:
That is scary! I've just sent back my Note 7 to "from.ae" which cost me as much as you. Parcel will reach them tomorrow so I'll keep you posted.

I'll be filing a Paypal dispute if not getting my refund which they offered me by email.
[Note 7 Guides, News, & Discussion] edwardob:
go into dispute mode straight away with PayPal.... PayPal are pretty ruthless
[Note 7 Guides, News, & Discussion] geovass:
I am facing the same issue. They won't refund so I have opened a case with PayPal.

Hope it will get resolved soon.

Sent from my OnePlus 3
[Note 7 Guides, News, & Discussion] edwardob:
keep us informed folks.... we all benefit
[Note 7 Guides, News, & Discussion] bill340:
Same here.

Case with paypal opend.

from.ae is ignoring all emails. They even refuse to accept the shipment of my note 7 from DHL. So presently it is still at DHL Dubai, waiting to be picked up by from.ae.
[Note 7 Guides, News, & Discussion] ZOHAIBAR:
just a heads up for those who have purchased note 7 from overseas and like to refund, here in ksa there is one shop who are taking all types of samsung note 7's, i bought blur coral from verizon (usa), and they refunded me with cash @2899 SAR.
[Note 7 Guides, News, & Discussion] gCloud:
Do you have an email from ae.com offering a refund?
[Note 7 Guides, News, & Discussion] bill340:
Yes I do! They confirmed the refund and return adress via email. Otherwise I would not have shipped it to them internationally for almost 100,- USD.

That was the last email I received from them.

Now the refuse to receive the package and ignore everything that I write to them!
[Note 7 Guides, News, & Discussion] Paninno12:
Me too, I received this email :

Dear Sir,we can organize pass this mobile to Samsung UAE. You have send device to us, we will provide to Samsung.

If samsung will replace we will send new device or make refund
[Note 7 Guides, News, & Discussion] bill340:
Thy just offered me a refund. Without mentioning Samsung.
[Note 7 Guides, News, & Discussion] gCloud:
From.ae.com offered me a refund by email too. I did not send the phone back yet as I would prefer an exchange (I dont think I can use a single SIM phone again :) )

I think there was a phone number published for the UAE ministry of commerce where you can report vendors who refuse to exchange (not sure if that includes refund) the note 7. Maybe worth giving them a call.
[Note 7 Guides, News, & Discussion] kidd78:
Maybe us Dual Sim owners should bombarded Samsung Gulf to replace our phones on Twitter or facebook. Bad publicity wouldn't go unnoticed.

I did that with Sony with their so called water resistant flagship phone (unrepairable) and sent me a used reconditioned one instead which still had dirt from previous user. Took one complaint on FB and they contacted me to get my details
[Note 7 Guides, News, & Discussion] gCloud:
I hope the situation will improve when samsung UAE recieve replacement stock.

I am just guessing here, but maybe the 60% charging cap updates only rolled out in countries where replacements have become available. Did anyone with a UAE phone recieve the update?
[Note 7 Guides, News, & Discussion] edwardob:
good
[Note 7 Guides, News, & Discussion] gCloud:
Let's all be mushroom cloud laying mf's, mf's.
[Note 7 Guides, News, & Discussion] Paninno12:
Finally, I've just learned that the transporter refuses to ship the phone to Dubai due to Lithium battery issue! Now the phone is being shipped back to me.

After spending 20min on the phone with to Samsung France, explaining that I can’t get the phone replaced or refunded from Samsung Gulf or “from.ae”, they offered me to replacement :D (which they wouldn't do in the first place) The only thing is, it won’t be a dual sim. oh well…

May be everybody will forget about the battery issue on the Note 7 in a few months, but I won’t….
[Note 7 Guides, News, & Discussion] clubtech:
I just opened a case with PayPal as well as I'm not getting anywhere with from.ae . They have now agreed to send a replacement (which they said they can't before), but I would like a full refund .
[Note 7 Guides, News, & Discussion] tossero:
How did you contacted Samsung France ?

I've called them 3 times already, the first time was 2 weeks ago and no sign from them yet ...

Cheers~
[Note 7 Guides, News, & Discussion] Paninno12:
Call this number 01.48.63.00.00 then press"0". Choose option for the Note 7.
[Note 7 Guides, News, & Discussion] thering1975:
Getting bored of all the pass the buck each samsung department does, so sent off a email to the CEO link on the uk site (like its gonna goto the ceo lol) anyways got a email back with a customer ref from Sean Archer UK Head of summin and everything asked for a few details and promises to have a response back by tomorrow on how it will be exchanged. Lets see
[Note 7 Guides, News, & Discussion] edwardob:
only except what you want.... dual sim

Samsung made mess why should you suffer
[Note 7 Guides, News, & Discussion] tossero:
This is the number I've called 3 times.

Did they get rapidly in touch with you ?
[Note 7 Guides, News, & Discussion] kidd78:
Post my first tweet of the day to Samsung Gulf. Next Facebook till I get a reply
[Note 7 Guides, News, & Discussion] invisiblesense:
That notification came on my phone on Tuesday but I still haven't received any software updates. Who knows what the heck Samsung's thinking?
[Note 7 Guides, News, & Discussion] d.cortez:
subscribed.... i purchased my Note 7 via from.ae; shipped back to them, they have it now and are waiting for new stock to arrive in Dubai. from.ae said it will be 2 weeks from today. anyone heard a different date? thanks.
[Note 7 Guides, News, & Discussion] dadeadman:
Still nothing on the callback? I messaged Samsung UK on Twitter and all they could tell me was that they're awaiting stock allocation
[Note 7 Guides, News, & Discussion] jah:
I did the same a couple of weeks ago and had a response from S Archer. But I still have no notification of when the exchange will happen.
[Note 7 Guides, News, & Discussion] Paninno12:
Apparently Note 7 won't be available till late November in Europe. Better be real patient for replacement.:crying:
[Note 7 Guides, News, & Discussion] jah:
USA is the priority. Verizon are already selling new Note 7s.
[Note 7 Guides, News, & Discussion] JazonX:
Stocks of new Note 7 expected on 02/10/2016 as per Samsung Showroom.
[Note 7 Guides, News, & Discussion] vasilakis13:
I chated today with samsung gulf and said to me that maybe next week will come out again the note 7 duos..but it os not confirmed yet.
[Note 7 Guides, News, & Discussion] thering1975:
Just received another email asking if I'll accept a single sim UK black which I did and he emailed back stating I will get my exchange date from him on Monday.

Personally I don't care too much about dual sim so this means a hassle free way to resolve and I'll just get a new work phone instead
[Note 7 Guides, News, & Discussion] jah:
Same here. I prefer now to have a full UK warranty device. I'll be notified on the 27th based on email from S Archer.
[Note 7 Guides, News, & Discussion] edwardob:
I won't accept anything but dual sim.....
[Note 7 Guides, News, & Discussion] gCloud:
I agree.

Hope the Dubai software update is similar to Canadian and doesnt gimp the battery in the meantime.
[Note 7 Guides, News, & Discussion] Wooba99:
Fyi, I just read in the Samsung community that stores in Dubai finally have replacements. Hopefully those of us abroad with the phone will hear something soon.
[Note 7 Guides, News, & Discussion] clubtech:
For people who purchase from from.ae and asks for a refund or replacement kindly update this thread when you get your refund or replacement shipped. For now after from.ae refused any sort of refund, i agreed to get a replacement. they said they will have the phone back in stock in 1-2 weeks. Will update once / if they ship it out.
[Note 7 Guides, News, & Discussion] Wooba99:
I just got the 60% battery limiting update on my FD model. It did it while I was in the car and used my mobile data to do it. Seriously unimpressed with samsung right now.
[Note 7 Guides, News, & Discussion] thering1975:
Yep got the update although it did not auto install even though that's set.
[Note 7 Guides, News, & Discussion] gCloud:
Just spoke to samsung UAE.

Replacements are now available.

Was advised that they will not ship overseas (not even to a UK samsung centre where I could make the exchange).

The only option suggested is to ship to somone in the UAE who can take it to any samsung centre and get it exchanged there.
[Note 7 Guides, News, & Discussion] EMF:
I am also waiting for a replacement, as from.ae refuse a refund. Any way, I want the phone and need dual sim, so I am waiting.

The told me 2-3 weeks about a week ago, so hoping to get a replacement soon.
[Note 7 Guides, News, & Discussion] vasilakis13:
I chated beforea minute with Samsung Gulf and said to me that thenote 7 and note 7 duos is available again in UAE
[Note 7 Guides, News, & Discussion] kidd78:
Got response from both Samsung Uk and Gulf on Twitter asking for details. Will keep you posted on if they follow the same line of not shipping overseas.

I only want a dualsim phone, if not I want full refund. After spending more than the Uk variant why should I straight swap for cheaper model, rather get full refund and get uk one with some money left over.

How did people send it back to fromae? After all sure couriers would be concerned
[Note 7 Guides, News, & Discussion] Wooba99:
That's not acceptable. Not only do I not know anyone there, I'm not going to be without a phone for who knows how long.

Additionally, some couriers won't let you ship them.
[Note 7 Guides, News, & Discussion] gCloud:
Dont shoot the messanger :)

I agree with you. Not only being without the phone but a good £120 to ship there and back.

Virgin atlantic return to dubai if £358. If not sorted by november might actually go for a weekend to work in my tan and change my phone :). Need to convince the wife to let me go, its all for her saftey after all :)
[Note 7 Guides, News, & Discussion] edwardob:
I want a dual sim phone or nothing..... from China... from Hong Kong.... dubai whatever..... and Samsung will have no problem bringing them to UK/Ireland... probably only few hundred required.... certainly not thousands... so filling the needs of world travelers who buy them in duty free around the world is their obligation. this is not a warranty claim this is a worldwide recall.. a safety issue.

if it was a warranty claim they can tell us to read the small print... but it's not... so Samsung needful get their finger out and get those dual sim to UK /Ireland asap.

can be delivered in few days!
[Note 7 Guides, News, & Discussion] invisiblesense:
Last night my phone upgraded to the new firmware, now it is limited to 60% charge. I am getting nowhere with Samsung regarding exchanging my note. Samsung don't realise the stress and inconvenience their mistakes are causing people. I'm so annoyed about the whole thing.
[Note 7 Guides, News, & Discussion] Wooba99:
In the advanced settings for the battery you can change 60% to 80%
[Note 7 Guides, News, & Discussion] invisiblesense:
Yeah I've done that now. Feel very annoyed I can't charge my phone to 100%.
[Note 7 Guides, News, & Discussion] Paninno12:
I tried to send it back to "from.ae" but carrier refused to ship so package got right back to me.

Now I'm left with a Note 7 duos and don't know how to get a refund.
[Note 7 Guides, News, & Discussion] clubtech:
Try to talk to Samsung in your country so they can find a solution for you. It's their mess they should find a solution to you.
[Note 7 Guides, News, & Discussion] edwardob:
of you paid with Visa or PayPal contact them... via will cover you for 60 days
[Note 7 Guides, News, & Discussion] d.cortez:
i've been communicating with from.ae weekly since the recall and returned my Note 7 to them (via FedEx) on 9-Sept. from.ae emailed me Saturday saying they'll have/ship my replacement Note 7 this coming week (week of 26-Sept). will update the thread when new Note 7 is in my possession.
[Note 7 Guides, News, & Discussion] JazonX:
Got mine replaced from Samsung Store Dubai Mall. The process is about 15 - 25 mins long, and requires to carry a valid ID. Just the device is sufficient, and you will be provided with a Fresh Sealed Unit (Which they will open in front of you to pull the Serial Number). By Default the Phone is updated to BPI7, which is the latest firmware for this region. You can easily get the swap done in morning, as lunch time and afternoon gets a wee bit crowded. Store staff was much helpful and the process was smooth. Blue colour or single sim is not available, and you will be provided with the same coloured replacement unit.
[Note 7 Guides, News, & Discussion] kidd78:
Great.....if most of us was living or travelling to Dubai :(
[Note 7 Guides, News, & Discussion] gCloud:
Cheers for the update.

What is valid ID? A UAE issed ID card or any ID such as passport?

Also, how does the replacement compare to the old one? (Heat, perfoemance, etc)

Thanks.
[Note 7 Guides, News, & Discussion] geovass:
From.ae has stock - they have reached out this morning. Apparently they will ship today!
[Note 7 Guides, News, & Discussion] EMF:
Yes, I got an email this morning that the will ship a new one, however they want me to send them 30 USD first, as the say they paid customs fees for the returned parcel.... I have told them that I have already paid 50 USD in import taxes - and will have to pay the same again when they send the new phone. They still want me to pay the 30 USD to ship the new phone. Also I asked them for shipping instructions before shipping it back, and they said nothing about to declare it at a special value...

As I understand PayPal buyer protection terms, the payment has to be made in one transaction for it to cover, and this might be a problem in regards to that. Anyway I have asked for a refund in stead, and in a sign of good will accepted that they deduct the 30 USD for my purchase price to get the case closed fast. Lets see what they answer.
[Note 7 Guides, News, & Discussion] geovass:
Why do you ask for a lower price on the invoice, so you wont get customs charge?
[Note 7 Guides, News, & Discussion] EMF:
I do, but to avoid import taxes totally it would need to have a price below 15 USD (incl. shipping costs). That is not possible, as the shipping costs are above that alone, also a price that low would probertly trigger a control procedure where they open an check the parcel.

I got a e-mail from "from.ae" that they will ship the parcel anyway, so hopefully I will get it this week.
[Note 7 Guides, News, & Discussion] JazonX:
Any sort of ID, Doesn't have to be a UAE issued one. I saw a Single SIM version too was getting swapped with a foreign passport.

You can verify this with Samsung over 800-SAMSUNG

Regarding the new unit, No concerns or issues. Performance might be a tad faster, which might be a placebo or the new BPI7 update. Overheat never, I even left it on charge over night on a floor tile anticipating that it may catch fire. Nothing happened.
[Note 7 Guides, News, & Discussion] apascual89:
I just got an email from from.ae asking to confirm my address. They said they're shipping the replacement device today.
[Note 7 Guides, News, & Discussion] gCloud:
:) many thanks
[Note 7 Guides, News, & Discussion] geovass:
I still haven't received my tracking number from from.ae; Any updates from anyone else?
[Note 7 Guides, News, & Discussion] kidd78:
Did you guys send the whole package or just the phone? Hoping to keep the charger and pen
[Note 7 Guides, News, & Discussion] geovass:
I send the whole package;
[Note 7 Guides, News, & Discussion] JazonX:
UAE, You can just handover the phone and get a complete new package.
[Note 7 Guides, News, & Discussion] geovass:
I got my tracking number from from.ae. hopefully I should have it by the end of the week.

Sent from my OnePlus 3
[Note 7 Guides, News, & Discussion] EMF:
Got my tracking number from "from.ae" this evening. Hopefully it will arrive this week.
[Note 7 Guides, News, & Discussion] gCloud:
Those who sent to dubai from the UK, who did u send with? And how much did it cost? And did you claim the vat back from hmrc?
[Note 7 Guides, News, & Discussion] geovass:
I used DHL and it cost £60 :(

Sent from my OnePlus 3
[Note 7 Guides, News, & Discussion] joker3001:
Do they send back for free?

J
[Note 7 Guides, News, & Discussion] rajat_delhi:
Will it be possible to install Indian stock firmware on this device?

Sent from SM-N910G on Dr. Ketan's L16
[Note 7 Guides, News, & Discussion] drdino:
Got mine from from.ae, no issues.
[Note 7 Guides, News, & Discussion] apascual89:
Nice! They have been great with communication with me as well. Great site in my opinon.
[Note 7 Guides, News, & Discussion] Wooba99:
Did it come with a memory card?
[Note 7 Guides, News, & Discussion] rajat_delhi:
Was it in a sealed package or the phone was opened? Are you able to use your local Sim? Can you confirm if volte works?

Sent from SM-N910G on Dr. Ketan's L16
[Note 7 Guides, News, & Discussion] spants:
....did it incur customs/vat charges when arriving in the UK>
[Note 7 Guides, News, & Discussion] erootaku123:
Its in stock

http://www.axiomtelecom.com/Samsung_Galaxy_Note_7#variant_id=8687242-38632805636

Any one bought from them before? They include 128gb micro sd and wireless Bluetooth headphone
[Note 7 Guides, News, & Discussion] jah:
Great question. Now Note 7 about £709 from from.ae
[Note 7 Guides, News, & Discussion] mrstatler:
I bought Mate 8 from from.ae. And Note 5 and Htc from mygsm.me.

Both shops are ok.

Write to from.ae to change invoice to 150 usd. Then (in Poland) no taxes ;)

Wysłane z mojego HUAWEI NXT-L29 przy użyciu Tapatalka
[Note 7 Guides, News, & Discussion] hkr:
Well, a few days ago they had N930FD without 128GB and Headset for 2'999.-

Can't find this offer anymore ...
[Note 7 Guides, News, & Discussion] Wooba99:
It was never really available. There was no way to actually place an order.

I have placed an order with letstango.com

I hope they are reliable.
[Note 7 Guides, News, & Discussion] spinedoc:
Hmm, my brother in law is in Dubai a couple of times a month. Anyone know if this would have any issues on AT&T? Would wifi calling work? Also anyone know if it has an unlocked bootloader?
[Note 7 Guides, News, & Discussion] apascual89:
WiFi calling I'm pretty sure won't work. I got one from from.ae and it's scheduled for delivery tomorrow. I'm on Att so I'll report back once I get it. Pretty good chance that the bootloader will be unlocked.

The only lte band that it doesn't have is band 30. So it should work fine on Att. Band 30 is the newest lte band for att so it's not really rolled out in all areas right now.

I'll report back asap.
[Note 7 Guides, News, & Discussion] YoSoyCarlosG:
I just ordered a Silver one from from.ae. Lets see how much time it takes to Mexico City ;) and how much taxes I'm charged. I'll keep you posted.