yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] bill340:
Ordered here

HTTPS://FROM.AE

and it is already shipped. (international)
[Note 7 Guides, News, & Discussion] seraphyz:
there selling it for 1100 lol ripoff
[Note 7 Guides, News, & Discussion] clubtech:
Is it unlocked ?
[Note 7 Guides, News, & Discussion] ExusV:
Thank you I went into the mall of Emirates yesterday and it was all sold out at Eros jumbo etc...

But I ended up reserving one for my bro
[Note 7 Guides, News, & Discussion] Wooba99:
Do you know if it's coming with a 128gb SD card? Most of the other online places are including that. I was waiting for Axiom to have it in stock because they will ship internationally and include the SD card, but I'm still waiting.
[Note 7 Guides, News, & Discussion] w2830:
This might be a noob question. But what's the difference between 930F and 930FD except the dual sim? What's the down side of the dual sim? Does it compromise anything? Which should I get for use in Canada? Thanks for any insight.
[Note 7 Guides, News, & Discussion] hkr:
@ Wooba99

What Model and Color did you order?

That's the first time, that I see a dealer with a Coral Blue DUOS Model.

I just thought, this combo is not available
[Note 7 Guides, News, & Discussion] Wooba99:
I didn't order yet. But that link is out of stock, the other colours aren't. I think it's just a mistake.
[Note 7 Guides, News, & Discussion] rajat_delhi:
Can anyone in Dubai confirm if the N7 is region locked or not?

Sent from SM-N910G on Dr. Ketan's L16
[Note 7 Guides, News, & Discussion] tarif:
All phones sold in dubai are unlocked.
[Note 7 Guides, News, & Discussion] boober78:
Same here. They claim there is no recall issued by Samsung Emirates. I asked Samsung Ireland and they just asked me to give them my details and claim they will be responding soon. So nothing clarified.
[Note 7 Guides, News, & Discussion] jah:
Go to the Support home and register yourself unless you have a Samsung account then just login. Support section allows registering purchased products. Then once Registered you can raise a query.

http://www.samsung.com/ae/support/
[Note 7 Guides, News, & Discussion] Souldime:
Hi all,

Just for your information i was in transit in Dubaï and i asked regarding the note 7. He is not available on duty free shop. Vendor told me that Samsung recalled the phones over there as well and don't have any idea of the new availability.
[Note 7 Guides, News, & Discussion] mohammedessam:
All note 7 purchased in the UAE has to be replaced according to the consumer protection law

Read this article

http://www.albayan.ae/economy/local-market/2016-09-04-1.2709249

Use google translator

All retailers are required by law to replace the Note 7

There is a phone number ypu can call to raise a complaint if a retailer does not cooperate in replacing the phone
[Note 7 Guides, News, & Discussion] jah:
Had a online chat with Samsung Gulf. They said either they or Samsung UK will replace my Note 7. Took my contact details.
[Note 7 Guides, News, & Discussion] B3501:
Samsung UK really should, they've recalled the units and it shouldn't matter where you bought it.
[Note 7 Guides, News, & Discussion] Wooba99:
Saw your post and did the online chat thing too. Took my name and number and said I'd hear from them soon. They also suggested I contact Samsung Canada too. I mentioned that I needed a dual SIM phone which is why I bought from Dubai in the first place. The person asked me to hold while they looked into that. Then came back and asked if I'd be coming to UAE anytime soon, which I'm not. Then was told told they'd work on it and contact me soon.

Dubai is one of those places where lots of people buy stuff to take around the world. I suspect Samsung gulf will have to take that into account.

I live very near a Samsung shop. If they can send it internally to them and I can exchange it there, that would be amazing.. wishful thinking perhaps!

It's early days yet, but so far I'm happy with my interactions.. long way to go though!

UPDATE: Contacted Samsung Canada via chat also and they said I they can't help me and I have to deal with the place I bought it, which is pretty much what I expected.
[Note 7 Guides, News, & Discussion] gavinfabl:
I tweeted something along the lines to Samsung UK, that their Note 7 recall was not fit for business, whereas the iPhone has a world wide warranty. They have since got in touch over DM, and I am now waiting. They have given me the impression they will help, but we shall see.
[Note 7 Guides, News, & Discussion] thering1975:
From.AE are still stating no recall despite sending them a few links. Just emailed Samsung UK to see if they can get any info for me, also asked them a question regarding returning the phone, as if a battery is faulty and no one knows why or when it catches fire due to the random natures of the previous units , is it then not irresponsible sending them back in an plane to the originating country?
[Note 7 Guides, News, & Discussion] gavinfabl:
Last email I had from them was that they were waiting for Samsung UAE for advices. Samsung UAE said a full recall was happening when I emailed them.

I am pleased I sold mine now. No hassle.
[Note 7 Guides, News, & Discussion] thering1975:
Yeah tbh im passed caring now, may just chalk this one down to bad luck and move on some ya win some ya loose gotta accept the risk when importing goods, ive had 6 or so good experiences so gotta expect the odd bad one, such is life lol no point fretting over it, gives me a good reason to buy something new again (sold my note 5 the day before the recall lol)
[Note 7 Guides, News, & Discussion] Batfink33:
I've imported a lot of phones from China over the years and it's the chance you take. You know the exporter will never accept a return or will try everything to not accept it.
[Note 7 Guides, News, & Discussion] gavinfabl:
I sold my silver S7 a few days before this all kicked off. The Note 7 import cost me more than expected too, but that was down to my lack of knowledge. I don't think I will ever import again, as I would want service backup in the UK.
[Note 7 Guides, News, & Discussion] thering1975:
Yeah i was lucky with the import duty, however i love the dual sim option and would hate going back but yes definetly food for thought as the benefit definetly does not outweigh the cons on this one.
[Note 7 Guides, News, & Discussion] easycure1974:
I bought my Note 7 Duos from Richmond Camera on eBay. Got it for 800£ with express delivery. Just a little bit more expensive than you pay for the ordinary Note 7 here in Sweden. They took it back for a full refund when mailing them about the battery recall. Will for sure use them again if I want a duos later - feels much better than buying from some middle eastern country
[Note 7 Guides, News, & Discussion] dadeadman:
I got mine in Singapore and Samsung SG says the replacement can be done in the UK for the exact same model (dual sim). Waiting on a reply from Samsung UK though
[Note 7 Guides, News, & Discussion] thering1975:
Samaung uk replied to me yesterday and stated it will be takrn back but by samaung gulf not samsung uk. Lol dont think they are all on message
[Note 7 Guides, News, & Discussion] dadeadman:
Does that mean that you'll have to handle the shipping or will they settle it on their end?
[Note 7 Guides, News, & Discussion] edwardob:
interesting if they exploded on returning to dubai.... alright! who's going to buy in dublin dubai duty free now again!
[Note 7 Guides, News, & Discussion] thering1975:
Nope thats buyers cost
[Note 7 Guides, News, & Discussion] jah:
Samsung UK replied to say the "Partners and Operators will voluntarily replace your current Note7 ", which probably means Samsung Gulf or From.ae. We will know around 19th September.
[Note 7 Guides, News, & Discussion] drdino:
...and Samsung Gulf told me that Samsung UK can replace my device since it is a worldwide action. Oh well.
[Note 7 Guides, News, & Discussion] thering1975:
Yeah chatting ti samaung uk now. They are checking as they state they may takr it back here so lets see what tier 2 support say
[Note 7 Guides, News, & Discussion] Guitarfreak26:
What's the best way to chat to them? I'm in same situation lol mine just arrived and its SDI battery
[Note 7 Guides, News, & Discussion] jah:
How do you know which battery is used? Can you get that kind of info from a phone info app?
[Note 7 Guides, News, & Discussion] Guitarfreak26:
Yeah Es file explorer.. Press on / then go to sys/class/power management then battery and there is a battery type file. It's something like that path ^^^

But if it's manufacturer Vietnam or Korea it's 99% sdi
[Note 7 Guides, News, & Discussion] thering1975:
All will say sdi bar china. Its not the best way to tell. Im hitting them up via facebook

In the mean time i have set up a tasker profile which monitors battery temp and sounds alarm if above 40 degrees
[Note 7 Guides, News, & Discussion] jah:
Cool, yes SDI here :)
[Note 7 Guides, News, & Discussion] Guitarfreak26:
I've just messaged them on Twitter. Charging via laptop usb atm because it's slower. Feel really scared using it
[Note 7 Guides, News, & Discussion] cornelito:
What will happen if I'll flash N930F firmware on my N930FD ? Will I lose Dual Sim functionality / Sim Card Manager option ? Thank you.
[Note 7 Guides, News, & Discussion] thering1975:
no you will not loose dual sim if you flash a f firmware
[Note 7 Guides, News, & Discussion] thering1975:
Now on frontpage of samsung gulf

At first glances it looks like we need to bypass the reseller and go direct to Samsung?

http://www.samsung.com/ae/galaxynote7-notice/
[Note 7 Guides, News, & Discussion] thering1975:
Just finished a live chat with samsung uae and they have placed my order for a replacememt and will be swnsing me the details of return later today apparently. Was offered either a replacement note from the new batch or a s7 edge. So deffo dealing with samsung direct not from.ae
[Note 7 Guides, News, & Discussion] bill340:
Please let us know, when you receive more details from them...
[Note 7 Guides, News, & Discussion] edwardob:
thanks for your hard work!

where are you?

so you dealing with samsung uae......because you say not from ae?...just a bit confused..
[Note 7 Guides, News, & Discussion] thering1975:
Will do

---------- Post added at 02:26 PM ---------- Previous post was at 02:23 PM ----------

Im in the uk yes went to samsung uae site. Started a live chat he took imei to confirm dubai device then offered me the options took name email address and phone number and told my exchange would be acceptes directly and i will be given return detaila etc.
[Note 7 Guides, News, & Discussion] edwardob:
interesting because I was told to contact Samsung Ireland /uk

so Samsung uae will exchange directly... so you have to send it yourself and they return?

keep us informed please..
[Note 7 Guides, News, & Discussion] jah:
I think my Note has had a hardware failure today. As with you, Samsung Gulf have made an internal request to replace my Note 7. We can wait and see what happens.
[Note 7 Guides, News, & Discussion] thering1975:
Funny thing id samsung facebook team have been chatting to me on dm on facebook and requested all my details to see if it can be done here
[Note 7 Guides, News, & Discussion] edwardob:
if they do it here... it would be great..... because people buy their phones traveling...... good for public relations
[Note 7 Guides, News, & Discussion] dadeadman:
Just got off the phone with Samsung UK about my set bought from Singapore. They took my email and number, saying they'd do the replacement but to wait to be contacted. It'll probably be a long wait
[Note 7 Guides, News, & Discussion] jah:
My hardware problem is related to power management. The battery will not charge after I managed to discharge it. No power being taken in by my Note 7 so I can't try any recovery actions.
[Note 7 Guides, News, & Discussion] tossero:
Your phone was ok before completely discharging it? I mean no alarming signs such as battery drain , freezing , heating ... ?

Cheers~
[Note 7 Guides, News, & Discussion] Batfink33:
Really sounds like it's to do with the battery problems. It's quite a big coincidence that these phones are bricking themselves and yours won't charge!
[Note 7 Guides, News, & Discussion] jah:
No. First it just crashed. I used the power+down vol to restart. Then it didn't start for a while just splash screen so tried power+down vol again and then stopped working. Did not respond to any recovery options. I learned if you press power button for 1 minute then 2 minutes the 3 it will discharge, hoping after a full charge would boot. But does not charge at all.
[Note 7 Guides, News, & Discussion] tossero:
Sorry about that . Was it for the first time or it did it shown some premonitory signs before this episode ?

PS : Nevermind this , I was reading between the lines :) Thank you ~
[Note 7 Guides, News, & Discussion] jah:
Crashed once before, but I thought it was iris scanner bug.
[Note 7 Guides, News, & Discussion] gavinfabl:
Jah. Have you tried starting without the micro SD card.
[Note 7 Guides, News, & Discussion] jah:
Gavin, tried everything. Never used a SD card. Totally dead.
[Note 7 Guides, News, & Discussion] kidd78:
Hi did you message the Gulf Samsung or the UK Samsung. Haven't gotten a response from the Gulf Facebook message. Guess I have to sit and wait in the official site queue.
[Note 7 Guides, News, & Discussion] drdino:
Samsung Gulf once again told me that Samsung UK would be contacting me. Spoken to Samsung UK and they confirmed. No details on timescale. For the time being I think I'll just discharge the phone to 50% and store it.
[Note 7 Guides, News, & Discussion] geovass:
I hope all of you guys that have bought the device from UAE and its been replaced by Samsung UK will get the same device / same specs back (Duos).
[Note 7 Guides, News, & Discussion] thering1975:
Im messaging facebook uk. They sent a message confirming all details bla bla bla so hopefully they will arrange it dirwct in uk. Told again i should hear today

---------- Post added at 01:15 PM ---------- Previous post was at 01:14 PM ----------

To be honest id rather just take the single sim without hassle of shipping costs and possible re import duties etc.
[Note 7 Guides, News, & Discussion] kidd78:
They should sent it internally and we shouldnt need to pay for the postage. After all it's their mess not ours
[Note 7 Guides, News, & Discussion] Guitarfreak26:
Just rang Samsung UK support, They have given me an account number for the exchange. She seemed confused though first she said the retailer would exchange then said Samsung will contact me around the 19th for exchange
[Note 7 Guides, News, & Discussion] kumar.gaurav85:
have anyone been contacted for refunds by Samsung?
[Note 7 Guides, News, & Discussion] gavinfabl:
Will Samsung UK give you a single or dual sim.
[Note 7 Guides, News, & Discussion] Guitarfreak26:
Single but Im not too fussed as long as it doesn't explode on me. They said they will contact me this week
[Note 7 Guides, News, & Discussion] edwardob:
why are you accepting single sim... since you paid for dual sim?
[Note 7 Guides, News, & Discussion] Guitarfreak26:
I thought price was similar to the UK price?
[Note 7 Guides, News, & Discussion] edwardob:
I don't know what you paid for it.... but dual sim little bit dearer..

although I was more interested in why you accept single sim over dual sim....

Samsung are obligated
[Note 7 Guides, News, & Discussion] Guitarfreak26:
I'm gonna see what they say when they contact me. I dont want the hassle of customs and postage again
[Note 7 Guides, News, & Discussion] edwardob:
many people buy these in transit..tru airports ... so should be punished
[Note 7 Guides, News, & Discussion] kidd78:
Has anyone had much progress? I had Samsung Uk take my details on facebook and be contacting me very soon.
[Note 7 Guides, News, & Discussion] edwardob:
same here...... we just waiting
[Note 7 Guides, News, & Discussion] jah:
I contacted Samsung UK CEO and had a reference provided for the exchange.
[Note 7 Guides, News, & Discussion] edwardob:
just curious what kind of reference and is it for dual sim?
[Note 7 Guides, News, & Discussion] jah:
I believe all customers that registered their Note 7s in the UK Samsung site and then contacted Samsung for a replacement get a customer reference for registering their replacement.
[Note 7 Guides, News, & Discussion] edwardob:
but what is the reference... a number... a date... a collection point?
[Note 7 Guides, News, & Discussion] jah:
10 digit number
[Note 7 Guides, News, & Discussion] edwardob:
I assume it will be for a dual sim.... useful information I case someone tries to pawn off a single sim phone.... keep us updated please!
[Note 7 Guides, News, & Discussion] jah:
The UK head office have been in touch again and asked me to confirm details to exchange my N930FD in the UK.

---------- Post added at 02:39 PM ---------- Previous post was at 02:09 PM ----------

UK Samsung will exchange my device but only for a single SIM version. I have accepted this.
[Note 7 Guides, News, & Discussion] dadeadman:
Were you offered the option to wait for a dual sim model to be shipped or anything like that?
[Note 7 Guides, News, & Discussion] jah:
No. But I don't mind as I will have an European warranty covered device. Probably sell it and buy another dual SIM one.
[Note 7 Guides, News, & Discussion] edwardob:
I'm going to push for dual sim..... it's not a warranty claim.... it's a recall
[Note 7 Guides, News, & Discussion] Guitarfreak26:
Did you get a call or email? I've had nothing yet
[Note 7 Guides, News, & Discussion] jah:
I had an email. I created a case in the Samsung Gulf web site and then that Samsung contacted the UK Samsung.
[Note 7 Guides, News, & Discussion] antenehnile:
I am living in Ethiopia I bought dual sim note 7 in Dubai. Where can I exchange my device?
[Note 7 Guides, News, & Discussion] kumar.gaurav85:
no refund option. Samsung will only replace the note 7.

Confirmed in Bahrain.
[Note 7 Guides, News, & Discussion] nafi2000:
But refund option is available in uae why binhindi asked us about 3 options.. They even registered my name for refund.. Is this termed as a contract violation. Can we go to consumer court?
[Note 7 Guides, News, & Discussion] edwardob:
if you paid by Visa it covered for 60days.. so that is probably not till middle of October...
[Note 7 Guides, News, & Discussion] kumar.gaurav85:
sorry bro. didn't understand. what does it mean?
[Note 7 Guides, News, & Discussion] edwardob:
well if you paid with Visa card your covered for 60 days faulty products...... better check what you're covered for with your visa company
[Note 7 Guides, News, & Discussion] kumar.gaurav85:
Paid by cash
[Note 7 Guides, News, & Discussion] Wooba99:
Just contacted Samsung gulf again (3rd time) with the online chat. Was told to send the phone to one of the shops listed on their website on OCTOBER 20th! What the hell?

Has anyone heard of a Dubai model burning up? Are these phones ok? How can it take so long when UK and Canada already have replacements?
[Note 7 Guides, News, & Discussion] edwardob:
how do you send a bomb? will dpl take a bomb? for the limited amount who bought abroad they should deal with it like it's local even if it means bringing in a few dual sim
[Note 7 Guides, News, & Discussion] jah:
Mine didn't explode but just died after boot loop. Now does not charge. I blame the battery.
[Note 7 Guides, News, & Discussion] kidd78:
Update* just got a call from Samsung Uk asking for details and where I purchased it. Then told me someone else will be calling me up next 24hours because mine was purchased abroad... told me to power down the phone and not to use it :rolleyes: Funny past 3 days been getting a lot of reboots and crashes. Phone is clearly not well but still had it for two weeks no problems with battery heating up or charging
[Note 7 Guides, News, & Discussion] invisiblesense:
I got my Note 7 in UAE, and it has been working flawlessly. I contacted Samsung UK twice regarding this exchange programme, on both occasions their customer service rep took my details and said someone would call me back. However I am still waiting to hear back from them. I am prepared to lose my dual sim phone for a uk model.

Not sure what else to do?
[Note 7 Guides, News, & Discussion] jah:
Log a query with Samsung Gulf. This is what I did and they contacted Samsung UK.
[Note 7 Guides, News, & Discussion] invisiblesense:
Thanks jah.

I will give them until 3pm tomorrow, if I haven't heard back I log a query with Samsung Gulf as per your suggestion.

By the way, other than losing the dual sim capability by getting the uk variant, do you know if there are any disadvantages of a UK Note 7 as opposed to the UAE Note 7?

Regards
[Note 7 Guides, News, & Discussion] jah:
Not really, they are all Exynos and have a quality DAC. The UK replacement will have a valid UK warranty.
[Note 7 Guides, News, & Discussion] invisiblesense:
Yeah the UK warranty will come handy ? Do you know when you'll be getting yours exchanged?
[Note 7 Guides, News, & Discussion] jah:
No. Samsung just said from 19th September onwards.
[Note 7 Guides, News, & Discussion] dadeadman:
Got the same call and was told that the replacement would be make for make, i.e. Dual sim. Hopefully it'll all work out
[Note 7 Guides, News, & Discussion] edwardob:
One advantage of everybody reporting their experience here is making sure we are all told the same thing...
[Note 7 Guides, News, & Discussion] gCloud:
Agreed.

Also, the more people who don't accept local variant the more chance we all have of getting like-for-like replacements.
[Note 7 Guides, News, & Discussion] JazonX:
Registered for Refund in the first phase of recall. No response yet, and they changed the terms and conditions afterwards. Not even a call or response was given.

Now registered for replacement and handed over the unit to Samsung Store.

No news still about new units.
[Note 7 Guides, News, & Discussion] gCloud:
Are you in the UAE?
[Note 7 Guides, News, & Discussion] JazonX:
Yes, Dubai.
[Note 7 Guides, News, & Discussion] gCloud:
Thanks.

Please keep us posted.
[Note 7 Guides, News, & Discussion] JazonX:
As of now, I was told that they will receive the Replacement units during GITEX, which is on 1st to 8th October.

Will post here if there are any further updates.
[Note 7 Guides, News, & Discussion] vasilakis13:
But in their official gitex web site says that Gitex is on 16th to 20th October..
[Note 7 Guides, News, & Discussion] kidd78:
I'm certainly holding for like for like. What's the point of spending that money and paying customs to be swapping it for a single sim version which is cheaper and not what I wanted.

Especially when they are a international company who ships worldwide. Don't give in people get what you paid for!
[Note 7 Guides, News, & Discussion] geovass:
Hmm... I hope you guy's get a like for like replacement here in the UK.

I also got my Dual from Dubai and already sent it back to the retailer for a replacement.

Samsung need to catch up with millions of replacement devices and the focus is to supply each Market with their specific model.

Duos are not getting imported to the EU - it's for MENA countries, whatever that means for imports...

Sent from my OnePlus 3
[Note 7 Guides, News, & Discussion] thering1975:
Still waiting for the infamous Call from Samsung, Gulf again stated you will only get a Local variant i.e UK Model, at this point im past caring, i do prefer Dual Sim model but i also know its a fine line, do you want to send back to UAE, then possibly as they send back get hit for Customs tax again as chances of Sammy putting repair on the customs form is slim. Also if you undervalued the tax on the first one do you want to be challanging HMRC over why a "open refurbished" phone was actually only just released bla bla bla. Id rather take the UK Variant and move on. Just need to get me old work phone out lol.
[Note 7 Guides, News, & Discussion] jah:
I've got a N9300 HK model, which is dual SIM now (from ebay). I'll sell the UK Samsung N930F to replace my Dubai N930FD (faulty now). The UK N930F will have a proper 2 year Euro warranty, which is a bonus. So you could do the same? HK N9300 use a SD820 but are smooth in use and prices are okay at the moment (most already located in the UK for UK shipping).