[Note 7 Guides, News, & Discussion] rndll:
See the replacement program details. If you're wondering... no additional freebies and you have to surrender the whole box and all accessories except of course the pre-order freebies.

http://www.samsung.com/ph/note7replacement/

Voluntary Replacement Program

1. What is the Galaxy Note7 Replacement Program?

Samsung is voluntarily replacing all Galaxy Note7 devices bought from authorized dealers and telco operators in the Philippines on or before September 07, 2016. The replacement program will start on October 01, 2016 and will end on December 31, 2016.

2. I already have a Galaxy Note7. What should I do?

Wait for October 01, 2016. On and after that date, you can do the following:

•	If you purchased your device from a store, please visit the store where you bought it from.

•	If you purchased your device through a telco operator (Globe/Smart), please visit the closest telco operator store.

•	If you purchased your device from Lazada, please contact Lazada through their customer service hotline number at (02)795 8900.

•	If you cannot physically visit the store where you bought the device from, please go to the nearest Samsung authorized Customer Service Center. For a list of authorized Customer Service centers and their locations, please visit our website at www.samsung.com/ph/support/servicelocation/

3. My device is functioning well and I’m happy with it! Do I still need to replace it?

We highly recommend that you replace your unit.

4. Do I need to do anything else to prepare for the replacement program?

Backup your data. You can do so by swiping down on the screen, pressing the Settings gear icon on the upper right, then go to Cloud and Accounts > Backup and Reset > Back up my data. Select the data you want to back up then press the “Back up now” button at the bottom of the screen.

You may also want to download the Samsung Smart Switch app via Google Play so you can easily transfer your data when the replacement device is available.

5. How do I know if my Galaxy Note7 is still safe to use?

Your safety is our priority and we recommend you to have it replaced. If you prefer, we can provide you with a loaner unit (subject to stock availability) during this period while you wait for your replacement unit.

6. How can I get a loaner unit?

You may avail of a loaner unit (subject to stock availability) by visiting a Samsung authorized Customer Service Center. You must surrender your Galaxy Note7 device and the full box after showing proof of purchase and one (1) valid ID.

7. I availed of the loaner unit. How do I know if my Galaxy Note7 replacement is ready?

We will call you starting October 01, 2016. After that, you must go back to the same Customer Service Center where you got your loaner unit to surrender the loaner unit and receive the replacement Galaxy Note7 new device.

Replacement Mechanics

1. When can I avail of my replacement Galaxy Note7?

The Replacement Program starts October 01, 2016.

2. Where do I go?

•	If you purchased your device from a store, please visit the store where you bought it from.

•	If you purchased your device through a telco operator (Globe/Smart), please visit the closest telco operator store.

•	If you purchased your device from Lazada, please contact Lazada through their customer service hotline number at (02)795 8900.

•	If you cannot physically visit the store where you bought the device from, please go to the nearest Samsung authorized Customer Service Center. For a list of authorized Customer Service centers and their locations, please visit our website at www.samsung.com/ph/support/servicelocation/

3. Do I need to bring anything with me before I go to the store?

Just bring the device, the full box, proof of purchase, and one (1) valid ID.

4. What IDs are valid?

Any government issued ID, company ID, school ID, or residence ID (condominium, village, etc).

5. I’m at the store. What do I need to do?

Surrender the Galaxy Note7 device along with the full box after showing your proof of purchase and one (1) valid ID to any authorized store personnel. The store will process your replacement and give you a brand new and sealed Galaxy Note7 of the same color.

6. Do I need to return all my accessories that came in the box, including the box itself?

Yes, please bring along the full box and all accessories.

7. How about pre-order bundled items? Can I keep them?

Yes, you may keep any pre-order bundled item.

8. Can I choose a different color?

No, we do not allow a change of colors.

9. I don’t have my official receipt. Will you still accommodate my replacement?

Yes we will process your replacement but you must visit the store where you purchased the unit so we can validate the device and give you your new unit.

10. What if I cannot physically visit the store where I bought the unit but I live in the Philippines?

You can visit the nearest Samsung authorized Customer Service Center. For a list of authorized Customer Service centers and their locations, please visit our website at www.samsung.com/ph/support/servicelocation/

11. What if I bought my Galaxy Note7 in the Philippines from an authorized dealer or telco operator but I now live abroad. Do I have to ship it back?

No, you may contact Samsung in your respective country and replace it according to the country’s replacement process. Please make sure you have a copy of the proof of purchase. You can find out the contact numbers by visiting www.samsung.com and selecting the country where you are located.

12. I got my phone through Globe or Smart, can I have my device replaced at a store?

No. If you got your device through Globe or Smart, you need to have your device replaced by your telco operator.

13. What if my Galaxy Note7 is damaged (e.g. screen is broken)? Can I still avail of the voluntary replacement program?

Yes, you may still avail of the voluntary replacement program.

14. I got my unit replaced already due to a defect. Do I need to have my unit replaced again?

Your safety is our priority and we highly recommend you to have it replaced again.

15. What will be the warranty period of my new Galaxy Note7?

The warranty period of your new Galaxy Note7 will be the date of the replacement. We will update our systems to reflect this new date along with your new device.

Exchange or Reimbursement Mechanics

1. I don’t want to have my Galaxy Note7 replaced, I’d rather exchange it for a Galaxy S7 edge. What do I do?

Just go to the store where you bought your Galaxy Note7 so you can have it exchanged.

2. I’m at the store where I bought my device. What do I need to do?

Just surrender your Galaxy Note7 device and the full box, show your proof of purchase and one (1) valid ID. The store will then give you a brand new and sealed Galaxy S7 edge.

3. Can I choose a different color for my Galaxy S7 edge vs my Galaxy Note7?

Yes, subject to availability in the store.

4. Will you reimburse to me the SRP difference of the Galaxy S7 edge and the Galaxy Note7?

Yes, the store will reimburse to you the SRP difference.

5. What if the store doesn’t have the Galaxy S7 edge that I want?

You can just wait for new stocks to arrive or choose from the available Galaxy S7 edge variants in the store.

6. I bought my device through an telco operator and I want to have it exchanged. What do I do?

Just visit the closest telco operator store or contact their customer service center.

7. I bought my device through a store but I cannot go to it for the exchange. What can I do?

You can visit a Samsung authorized Customer Service Center. For a list of authorized Customer Service centers and their locations, please visit our website at www.samsung.com/ph/support/servicelocation/. They will process your exchange for a Galaxy S7 edge.

8. I’m at the Samsung authorized Customer Service Center. What do I do?

Just surrender the device and the full box then present the proof of purchase and one (1) valid ID. The customer service center will take your Galaxy Note7 device then both the Galaxy S7 edge and the reimbursement of the SRP difference will be facilitated and delivered to your preferred delivery address. Please expect this within 2 weeks.

9. I don’t want a replacement or an exchange, I just want a reimbursement. What do I do?

We encourage you to get the Galaxy Note7 replacement. However, if you really want a reimbursement, you can visit the store where you purchased the device and avail of a reimbursement starting September 10, 2016.

10. How much is the reimbursement?

You may avail of a cash reimbursement from the store you purchased your Galaxy Note7. The reimbursement amount will be the SRP of Php39,990.

11. I cannot go to the store where I purchased my device. How can I avail of the reimbursement?

You can visit a Samsung authorized Customer Service Center. Present the device, proof of purchase, and one (1) valid ID and we will process the reimbursement. The cheque amount to the SRP of Php39,990 will be facilitated and delivered to your preferred delivery address. Please expect this within 2 weeks.