yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] mohammedessam:
I Plan on ordering from letstango.com

Let me know if they have shipped the phone or not yet

what colour did you order
[Note 7 Guides, News, & Discussion] Wooba99:
Not yet, but they are apparently going to call me today (Aug 16). I ordered black.
[Note 7 Guides, News, & Discussion] drdino:
Sealed box, with all of the plastic film etc. Uk SIM works as expected, haven't tried VoLTE yet.

Imort duty and VAT incurred as I used FedEx.
[Note 7 Guides, News, & Discussion] erootaku123:
From what i can tell all retailers raised their price to this new one. They are no exception, but they are one of the few offering extras.
[Note 7 Guides, News, & Discussion] Nightspider:
Hi,

How much was the Import duty and VAT if you dont mind me asking?

Many thanks in advance
[Note 7 Guides, News, & Discussion] Wooba99:
Just received my call. They verify address and credit card last 4 digits.

They received their stock but I was down the list too far and they were out of black. I didn't want to wait so I opted for silver. Coming by a service called Aramex and was told about 3-7 days delivery (to Canada).
[Note 7 Guides, News, & Discussion] gCloud:
This phone is gonna end up costing more than my car. I paid £146 tax when I recived it last month as well :)
[Note 7 Guides, News, & Discussion] geovass:
Yes, the delivery is free.

Sent from my OnePlus 3
[Note 7 Guides, News, & Discussion] sohebq:
Did the price decrease over there after all these relaunch incident?
[Note 7 Guides, News, & Discussion] kidd78:
Did you send everything back or just the phone?
[Note 7 Guides, News, & Discussion] d.cortez:
My replacement is being sent via EMPOST, which I believe is the UAE version of the US Post Office. Unable to track shipment right now.... Interested to know if anyone else receiving a replacement is getting device shipped via EMPOST. Thanks.

Sent from my Tab S2 5 miles in the sky flying 600 mph
[Note 7 Guides, News, & Discussion] EMF:
I was told that it was DHL by Empost as I originally chose. At first you get a Empost tracking number, but it is then transfered to DHL. They are quite fast.

My tracking number is not yet active either.
[Note 7 Guides, News, & Discussion] Souldime:
Availability

Hi guys,

Quick question to the people who are living in Dubai, only the replacement are available or I can purchase a new Note 7 right now ?

Thank you in advance for your feedback
[Note 7 Guides, News, & Discussion] EMF:
PayPal refund of return postage

BTW, dont know if you all know, but if you have used PayPal, the will refund up to around £25 of the return postage: https://www.paypal.com/webapps/mpp/refunded-returns?activate=true
[Note 7 Guides, News, & Discussion] geovass:
I send the full package;
[Note 7 Guides, News, & Discussion] jah:
Finally got a confirmation that my Dubai Note 7 will be exchanged for UK device this Thursday. Door step exchange.
[Note 7 Guides, News, & Discussion] edwardob:
keep us updated.... single sim or did dual sim?
[Note 7 Guides, News, & Discussion] jah:
I was told Samsung UK can only offer single SIM models.
[Note 7 Guides, News, & Discussion] edwardob:
Don't let them fob you off! a big company like Samsung can surely bring in a few hundred dual sim... after all you can get on ebay UK!
[Note 7 Guides, News, & Discussion] jah:
I will flog on eBay as UK model with UK warranty as I have N9300 already.
[Note 7 Guides, News, & Discussion] tsiglas:
No my friend they can't import dual sim phones....

Here in Greece we had only 15 duos units and samsung Greece after 3 weeks decide to give as European version or full refund of the price that we bought in dubai including shipping cost...

But it was extremely difficult to import dual sim phones...As for me I take refund and now I will have to wait ...I don't know how much time until duos version goes back to dubai stores again...
[Note 7 Guides, News, & Discussion] edwardob:
interesting...! at least you got a response... still waiting I am
[Note 7 Guides, News, & Discussion] gCloud:
Samsung UK told me there is nothing the can do and to contact the retailer in Dubai if I want a replacement.

Did not want to press them and mention that the offerrd others a rplacement as I dont want single sim. I would have taken refund though.
[Note 7 Guides, News, & Discussion] kikomatsing:
how about the color? can you at least choose between what is the available colors in UK if you've been offered a single sim note 7?
[Note 7 Guides, News, & Discussion] edwardob:
I'm going for a refund.... Samsung can organize the collection of the "bomb".... this is their responsibility... they got the guts of more than a week's wages of a lot of people... and we're the ones that have to work to get it replaced.... they put us in danger
[Note 7 Guides, News, & Discussion] gCloud:
Did the offter you a refund?
[Note 7 Guides, News, & Discussion] edwardob:
paying by Visa gives you 60day guarantee . I've ask Samsung for one but I'm going ahead with Visa claim
[Note 7 Guides, News, & Discussion] jah:
My N930FD totally failed and battery would not charge so my situation is not really about simple replacement. Offered black or blue.
[Note 7 Guides, News, & Discussion] gCloud:
I think there maybe a limit on the refund guarantee something like £250. Let us know how u get on.
[Note 7 Guides, News, & Discussion] edwardob:
a reason for chargeback

Quality, where the cardholder disputes the sale for reasons of quality

above is a no brainer... worldwide recall!

full refund would be given!
[Note 7 Guides, News, & Discussion] invisiblesense:
Samsung Gulf emailed me to advise I contact Samsung UK. So I called and spoke to someone for about 20 minutes yesterday, he took all my details - serial numbers etc. He said he was registering me for an exchange and that someone would call me within a day or two. I am not very confident I will get very far though but will it give a couple of days. I feel like boycotting Samsung products but I can't leave without my Note.

The fact the phone is now limited to 60/80% battery means I have no choice but to want to exchange - up until the latest firmware update, my phone was fine. I was thinking I might just keep mine if they didn't offer me an exchange in UK but I have option now.
[Note 7 Guides, News, & Discussion] edwardob:
they'll keep you going back and forth..... get an refund... wait a week or two they'll be cheaper.... you win
[Note 7 Guides, News, & Discussion] invisiblesense:
I told them that they've been passing around like a football, told them they should take ownership of their mess.

I'd be happy with a refund but the way things are going, I feel I will be left stuck with this phone now.
[Note 7 Guides, News, & Discussion] d.cortez:
UPDATE: from.ae have communicated to me that DHL, Aramex, EMPOST and FedEx are refusing to ship Note 7's so they're going to try with EMS post. EMPOST picked up the new device and then returned it back to from.ae (likely DHL refusing to ship?). i've requested a refund if the device cannot be shipped to me. :fingers-crossed:
[Note 7 Guides, News, & Discussion] gCloud:
Wow. And this is the a safe replacement unit. What a mess.

Please keep us posted.

It looks like the note 7 might not recover from this issue.

I wonder who samsung use to ship them worldwide.
[Note 7 Guides, News, & Discussion] EMF:
The same thing has happened to me new Note 7, it has been returned to from.ae by DHL...
[Note 7 Guides, News, & Discussion] d.cortez:
I wonder if it's a labeling issue, e.g., listed as Note 7 vs. New Note 7. Samsung, however, can step up to mitigate any "shipping" risk. it's a waiting game right now...
[Note 7 Guides, News, & Discussion] Helos:
Thanks for update.

I just wanted to pack it up and send it back to from.ae for replacement but seems that I will have problem to send it at all - when couriers dont want to accept new NOTE, I doubt they will accept old one to send to UAE.

Seems like only 2 options left - First - travel to UAE and replace it by myself at Samsung there or just replace it with Single SIM variant here.

Sigh - really not happy with this situation.

I was aware of risks with RMA to Dubai - but this is not our mess and from my perspective - we are the biggest victims of this issue.
[Note 7 Guides, News, & Discussion] d.cortez:
i'd also like to add, that from.ae has been very helpful and responsive to my mulitple daily emails. it appears to me they're doing everything they can to get the device back to me (and others). if no courier is willing to ship individual, new Note 7's (to international users outside of the UAE) then my expectation is that from.ae will refund (us) the purchase price of the phone.
[Note 7 Guides, News, & Discussion] gCloud:
I was toying with the idea of going to dubai and replacing it myself, but at the end it will cost more than buying a new phone, waste vaction days from work, upset the wife by not taking her and the kids :)

I been to dubai many times before and am very over it, so not on my holiday destination wish list.

And knowing my luck the phone will be out of stock for the few days I'm there.

Expensive lesson learned this.
[Note 7 Guides, News, & Discussion] clubtech:
I am in the same boat. They are not able to ship out the replacement note back to me because no carrier is willing to ship it out and i also think that US customs will not allow the device back in to the US. Even if they EMS, USPS in the US may reject the delivery and send it back to them.

They are also refusing to give me a refund which is kinda weird because they have my device and my money...

While they have been responding to emails, the insist on sending the device back against all odds and not issue a refund.
[Note 7 Guides, News, & Discussion] tsiglas:
You guys believe that this has to do with your destination country or with the courier companies in UAE?because a friend here in Greece today just get his replacement
[Note 7 Guides, News, & Discussion] clubtech:
This may be related to the destination country but i am not sure.\Did you friend got his replacement from from.ae or another company?
[Note 7 Guides, News, & Discussion] kidd78:
What a bloody mess. Seems like Samsung needs to make an agreement to ship the note 7 or they will just keep having problems.

I'm still waiting for fromAE to respond to my email.:(
[Note 7 Guides, News, & Discussion] geovass:
I got my replacement today from from.ae through EMS. It was shipped on Monday evening from UAE and today got delivered in the UK.

Very happy with the device (so far!)

Sent from my OnePlus 3
[Note 7 Guides, News, & Discussion] kidd78:
Did you email them or online chat with them? I'm not getting much of a response from emails
[Note 7 Guides, News, & Discussion] tsiglas:
From.ae and it came to UK...And I'm talking about a member here Geovas
[Note 7 Guides, News, & Discussion] geovass:
I had a long conversation through emails since the 1st of September - that was the day of the recall announcement.

Sent from my OnePlus 3
[Note 7 Guides, News, & Discussion] kidd78:
Got a call from Uk Samsung saying the same Uk only phone and fromAE just said to contact local Samsung. A lot of ping ponging who to solve the problem. Even Gulf Samsung telling me to use UK. Such a headache for dualsim phone! :(
[Note 7 Guides, News, & Discussion] jah:
Not ideal, but do what I did. I bought a "safe" N9300 from HK and then will sell the UK N930 from Samsung to replace my dead N930FD from from.ae.
[Note 7 Guides, News, & Discussion] edwardob:
same here.... what should be easy fix..... send bunch dual sim to UK and send them out to you.... but that's too easy

I'm going for chargeback on visa... had enough!
[Note 7 Guides, News, & Discussion] Wooba99:
Hey guys, I'm looking for some opinions of what I should do. I'm got the Dual SIM phone and I've been talking to Samsung Canada about getting it exchanged. I want a dual SIM, but that's not something that they can/will do. My alternatives I suggested was 2 phones or a refund of what I paid. With duty and screen protector that's C$1311.

I just received an email and they have agreed to give me a refund of C$1067 or exchange for a Canadian single SIM phone. I don't like either of those options but I don't see that I have any other alternatives. Any thoughts?
[Note 7 Guides, News, & Discussion] tsiglas:
Is it impossible to send it back where you buy it?If yes and the only way for you is dual sim device then take the money and wait until it will be avaliable again to buy....
[Note 7 Guides, News, & Discussion] gCloud:
Are you saying that fromae no longer accepting to exchange?
[Note 7 Guides, News, & Discussion] edwardob:
they are poor options alright! Samsung are treating those who bought in places around the world with no respect.... if it was a warranty yea sure... but it's not its a recall!

Samsung are asking us to return the phone and making it difficult to do so!

if it burns someone house or car down or family then they will be sorry they didn't pay little extra to exchange exact phone
[Note 7 Guides, News, & Discussion] edwardob:
aaah but it should be full refund.....
[Note 7 Guides, News, & Discussion] Rohela:
I bought the device from Dubai duty-free and they acknowledge the recall and say I have to bring it back. My issue is I live in South Africa and can only go back to Dubai during November will they still accept the faulty device or is Samsung running the exchange program for a limited time?

Bought on 15 August.
[Note 7 Guides, News, & Discussion] gCloud:
One of the banners attched to the middle east thread says exhange is available till 31/12
[Note 7 Guides, News, & Discussion] Rohela:
Could you perhaps please link me to this.
[Note 7 Guides, News, & Discussion] gCloud:
Look for the middle east thread on this forum, somone attched a samsung banner/poster that said that (in arabic)
[Note 7 Guides, News, & Discussion] Rohela:
Thanks :good:
[Note 7 Guides, News, & Discussion] Wooba99:
I think sending it back is not realistic. The company I bought from (letstango.com) just directed me to samsung. I can't be bothered to argue with them. Plus the expense of shipping it back and with many couriers not willing to ship them. I'm thinking I will bite the bullet and take the refund. This really sucks and I love this phone and having a dual sim was so convenient.

---------- Post added at 01:56 PM ---------- Previous post was at 01:08 PM ----------

I'm going to take the refund. I will borrow my dad's note 2 until I decide what I'm going to do to replace it. Any ideas of dual sim phones?
[Note 7 Guides, News, & Discussion] kidd78:
Samsung start replace all device worlswide, please contact with Samsung in your country and get replace

?f for any reason Samsung in your country will not accept, you have send to UAE for replace - fromAE

They are accepting returns but I think its just a standard response.
[Note 7 Guides, News, & Discussion] jah:
Just had my from.ae N930FD (dead) replaced with a new sealed N930F by Samsung UK.
[Note 7 Guides, News, & Discussion] thering1975:
At last, Samsung sending out my new device Saturday for doorstop exchange, Took the single sim option and glad i did TBH seeing the runaround some are having here. Be good to get a full 100% battery back and least i know get the UK warranty, whilst i like having both work and home sims on this phone, i just want to get back to enjoying a device rather than being cautious all the time.

---------- Post added at 08:00 PM ---------- Previous post was at 07:59 PM ----------

Thats good news, you selling it or keeping it
[Note 7 Guides, News, & Discussion] jah:
Selling as I have a N9300 dual sim China manufactured. Will be a few £ down over all.
[Note 7 Guides, News, & Discussion] dadeadman:
Off topic but where do people usually sell their phones in the UK?
[Note 7 Guides, News, & Discussion] jah:
Simple safe but not cheap - ebay
[Note 7 Guides, News, & Discussion] dr.ketan:
Anyone can tell if N7 new available in uae and what price. Or only replacement is started not sell.
[Note 7 Guides, News, & Discussion] thering1975:
Just checked from.ae out of stock there price is still 875-915 usd
[Note 7 Guides, News, & Discussion] JazonX:
Still not available for selling in UAE. Retail stocks will hit stores either today evening or tomorrow.

As of now, Samsung Stores across the country is providing replacements for those who already own devices from the previous batch.
[Note 7 Guides, News, & Discussion] kdelen:
Im going dubai for 5 days, hope i can buy one. Any info about release date?
[Note 7 Guides, News, & Discussion] kidd78:
UK guys - which courier did you use to successfully post it back to fromAE? I got a reply back from them to send the 'device' back, just need to clarify when they say device its without the box
[Note 7 Guides, News, & Discussion] geovass:
I send the whole package - DHL cost me £61 :(

Sent from my OnePlus 3
[Note 7 Guides, News, & Discussion] tsiglas:
No info ...no word....no comments...no nothing...

Maybe we get lucky and listen something from you when you go there.....let's hope that we Lern before you...
[Note 7 Guides, News, & Discussion] Ather:
i bought a black 64gb note7 yesterday from Bahrain, it's the revised edition with 2 years Binhindi Warranty
[Note 7 Guides, News, & Discussion] vasilakis13:
Samsung gulf told me today that the have no info when will be available for purchase....wtf???
[Note 7 Guides, News, & Discussion] rajat_delhi:
Can you share the link for this? Did you got the invoice amount reduced? Which shipping option you chose?
[Note 7 Guides, News, & Discussion] Ather:
it is from a local dealer on Instagram, thr shops name is ChromePC, I've verified its the revised stock with the black mark and the S sign on the box, and the green battery icons in the status bar, power menu and aod screen
[Note 7 Guides, News, & Discussion] rajat_delhi:
Oh ok. I am based in India, can you advice a site from where I can buy online with shipping to India? What all free came with it?
[Note 7 Guides, News, & Discussion] Ather:
dunno about shipping, most of the retailers don't even have it in Stock yet, it came with anker 26800mah qc2. 0 power bank, glass screen protector which was useless, a transparent tpu and a finger grip for the back
[Note 7 Guides, News, & Discussion] kdelen:
I couldn't go dubai, but my parents there now. They said me they are selling note 7's in jumbo stores, and the other shops have it too i guess. They saw a samsung store, sams store said that we dont sell for now, we only do replacements but other stores selling the revised ones. For your information guys.
[Note 7 Guides, News, & Discussion] Ather:
emax dubai
[Note 7 Guides, News, & Discussion] gavinfabl:
I had 2 Note 7's . One from Carphone Warehouse and the other from from.ae. As some of you know from my earlier posts, as this scenario just started and well before it got out of hand I sold my dual sim phone to another techie who was fully aware of position. I didn't want any hassle hence why I did what I did. A flagship phone purchase is meant to be enjoyable, and this wasn't. I sold my CPW Note 7 to a friend and kept the free Gear VR for my dual sim. That was the plan all of which got destroyed. CPW wouldn't except the return of their Note 7 by my friend even with the original purchase receipt. I had to return it to CPW with the free Gear VR. So my friend had to post it back to me without declaring what was in the parcel . So I then got a full refund from CPW and refunded back the money to my friend.

I have read every post in this thread as they appeared, and I feel for you guys. Samsung IMO is totally arrogant and is not interested in helping you resolve this situation. The way I see it, they perceive you bought it in a way they dont agree with, so abide by their rules or suffer.

I hope those still trying to resolve their issues get is sorted soon.

I would write to Samsung HO is whichever country. Send a letter by registered tracked to the MD too, stating clearly what you want.

I wouldn't buy another Samsung phone from overseas again, especially a Note 7, because you never know if there will be another issue. And then its back to square one again.

I have a Honor 8 and iPhone 7 Plus at the moment instead of the Note 7.

Like many of you, I had many conversations/emails with Samsung that got me nowhere. So I took all my Samsung branded devices and sold all of them in anger. Samsung is never going to be part of my life again.
[Note 7 Guides, News, & Discussion] kdelen:
Just bought black one from them. Thanks.
[Note 7 Guides, News, & Discussion] jah:
Gavin I was lucky just had my dead N930FD from from.ae replaced by Samsung UK for a N930F.
[Note 7 Guides, News, & Discussion] thering1975:
Yep mine arrived today at last but the way samsung has handled this has tainted my view of them fine tech can have issues but this is a fine example of how they treat customers think the note line will loose some core fans in years to come
[Note 7 Guides, News, & Discussion] invisiblesense:
How lucky you are jah. I'm very pleased for you mate.
[Note 7 Guides, News, & Discussion] tsiglas:
MYGSM.ME in UAE only gold color in stock today
[Note 7 Guides, News, & Discussion] invisiblesense:
Another week has gone by and I've had conversations with another 3 Samsung reps, each time I got the same $#@£+&g response.

In the past week I wrote to Samsung Gulf, they replied advising me to call Samsung UK, called them a guy named Kuda took all my details (probably for the 10th time). He said he is registering my phone for the exchange programme. Told me someone will call me witnin a day. Having waited 5 days I called them again, this time they said there's not much they can do for me. They told me to write to Samsung UK Customer Support so I emailed them a complaint expressing my experience and frustrations. Got a reply today saying they are really sorry but they only deal with online shop orders. They also gave me another number to call and said if I provide them mine and phone details they could pass it on the responsible team. I have just done that too. So I am not getting anywhere with this.

Looks like my only remaining option is to contact Jumbo the shop where I purchased the phone in person. Any advice on how I should go about in regards to shipping it thete etc, would be of great help.

Many thanks.
[Note 7 Guides, News, & Discussion] gavinfabl:
I used twitter to vent my frustration at Samsung. I stated the Note 7 clearly wasn't designed for business as Apple has a world wide warranty. I got a tweet back very fast. And Apple do have a worldwide warranty.
[Note 7 Guides, News, & Discussion] invisiblesense:
I did tweet them too, got zero response.
[Note 7 Guides, News, & Discussion] d.cortez:
just an FYI for anyone in the US who purchased a Note 7 at from.ae.... my replacement Note 7 purchase at from.ae has arrived in the US (shipped via EMS Post/USPS) and is "being processed by US Customs"; will post an update as soon as i know if it does/does not clear US Customs.

:fingers-crossed: lol...
[Note 7 Guides, News, & Discussion] d.cortez:
quoting myself, lol... was just notified that my Note 7 from Dubai (from.ae) has cleared US Customs. if USPS Priority Mail Express International delivery timelines (3-5 business days) are correct, i hope to have my replacement Note 7 on Friday/Saturday; will post next update after i receive device (and verify it works, lol).

:fingers-crossed::fingers-crossed:
[Note 7 Guides, News, & Discussion] kidd78:
Has anyone had to pay customs again from new report?
[Note 7 Guides, News, & Discussion] gCloud:
Thanks for for keeping us updated.

Please let us know if replacement is any different from original.
[Note 7 Guides, News, & Discussion] batting43:
Do these guys ship overseas?I sent them a message on instagram but no joy.do we have contact details?Could you please pm me?

Thanks
[Note 7 Guides, News, & Discussion] d.cortez:
1 month after shipping mine back to from.ae, i have my replacement Note 7 in my hands and - so far - no issues/concerns... checked both IMEIs and they're NOT in the list of Note 7's to be recalled.
[Note 7 Guides, News, & Discussion] gCloud:
Great. hope you don't have any issues.
[Note 7 Guides, News, & Discussion] invisiblesense:
I contacted the store (Jumbo) where I got my Note from, they're telling me I should be able to get my replacement from Samsung UK. Oh my head is spinning!!!