[Note 7 Guides, News, & Discussion] Wooba99:
Agreed.. I'm dealing with Samsung Gulf and Canada. I NEED a dual sim phone, so that's what I'm going to replace it with. How it's going to happen I don't know yet, but what I'd like is for Gulf to send to Canada and I'll pick it up either at their head office of the local Samsung shop.

---------- Post added at 09:15 AM ---------- Previous post was at 08:49 AM ----------

I just did an online chat again with Samsung Gulf and the tone was a little different than last time. Here's what was said with just stuff about my personal details removed.

LiveChat

A member of our web team will be available soon. You are currently in position

Welcome to Samsung Live Chat. How may I help you?

aeagent012

Good day valued customer. Thank you for contacting Samsung Gulf technical support. Kindly tell us how we may assist you?

16:50:51

Good day.

16:50:57

aeagent012

Hello,

16:50:59

I contacted your on here earlier this week about getting a replacement for the note 7

16:51:13

I"m just wondering if there"s any progress?

16:51:20

I have a UAE Note 7, but I live in Canada. I gave me information but I"ve not heard anything yet

16:51:43

aeagent012

You can replace your device from Samsung Canada. However, we would recommend to contact Samsung Canada in order to get the device when is ready.

16:53:12

Well, I was told that I would hear back from your division but, was recommended to contact samsung canada too

16:53:50

they told me they can"t help me, although after complaining they took my details and promised to get back to me too

16:54:18

however, in Canada there are no dual sim phones. I NEED a dual sim, that"s why I got an UAE phone (at great expense)

16:54:46

aeagent012

Please follow-up with Samsung Canada for further update.

16:54:49

I would very much like it if your division could send a replacement internally to the Canadian division. I will be happy to go to the head office (or samsung shop) to do an exchange.. but I absolutely

16:56:09

must have a dual sim phone.

16:56:17

aeagent012

Apologize, if you are located in Canada you can get the Canadian variant only. However, if you would like to get the same variant, you will be in need to send the device to the UAE.

16:57:06

Ok..I don"t have a problem with that but Australia airlines have banned the phone. US airlines are considering it

16:57:46

does samsung thing it"s wise for people to be shipping these phones?

16:58:00

what if it combusts in transit

16:58:21

aeagent012

You can switch off the phone then send it, no worries at all.

16:58:49

Ok.. so what do I do while the phone is in transit? I won"t have a phone

16:59:23

can I do an exchange with you where I send the old one after receiving the new one? I don"t mind giving you my credit card as a backup

17:00:00

aeagent012

Unfortunately, we cannot provide you with a loan unit where you are located in Canada. Hence, if you would like to get a loan unit, you may need to replace the device with Canadian variant.

17:00:49

that is absolutely not an option

17:01:01

as I said, I paid a significant premium because I need this feature

17:01:17

aeagent012

But in this case, we will share your contact details to the HQ for consideration and we will get back to you in the next weeks.

17:01:26

aeagent012

Please confirm your mobile number +1XXXXXXXXXX

17:02:13

aeagent012

I will do my best to deliver your concern to the HQ.

17:03:11

Ok, thank you

17:03:21

aeagent012

You are welcome, appreciate your understanding and patience.

17:03:42

aeagent012

Would there be anything else I can assist you with?

17:03:44

No, that"s all thank you

17:04:03

aeagent012

It was a pleasure assisting you. Thank you for contacting Samsung Gulf Live Chat Support. Have a wonderful day ahead!

17:04:24

same to you

17:04:35