yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] shanti06:
:)

I can't understand why they want to antagonize Samsung online customer at every opportunities they got. Are they telling us "don't buy from us"?
[Note 7 Guides, News, & Discussion] greatg:
"don't buy from us" - that's exactly what it means and I'm done with Samsung Canada. I'll await my refund and take my business elsewhere. I have spent far too much time on the phone and sending emails to try and get help, support with a refund process that should have been straight forward (I.e. US) and the Sammy tag "we care about our customer's..." holds no merit.
[Note 7 Guides, News, & Discussion] marktang:
my question is what is the different from buying in store from Samsung than buying online from Samsung? Isn't it the same thing?

I am getting pretty fed up with this exchange as well. The first one went fine but this time I'm being kicked around.
[Note 7 Guides, News, & Discussion] shanti06:
Extra work for them(?), like packing, generating a label etc.
[Note 7 Guides, News, & Discussion] millicent:
FYI: costco will refund the original device, won't refund any samsung accessories bought from third-parties.

However, I just chatted with a samsung agent who had this to say on the matter of note7 accessories refund:

He also said someone will contact me later on to elaborate on the proof of purchase and settle the refund.
[Note 7 Guides, News, & Discussion] SnowKat:
Hi all,

Been getting a massive runaround with this also... here is my transcript from the chat on Samsung's website after several hours and calls to Bell and Samsung..

Hope this helps you guys clear up some of our common issues with this BS.

Now for getting my old phone plan back.. it supposedly doesn't exist anymore ... lovely!

"

Rep: Hi, thank you for contacting Samsung Canada support. How may I assist you today?

Me: Just got off the phone with one of your rep's about my Note 7 and they were quite short with me about your recall in Canada.

Rep: I see that you would like to know the information regarding the Note 7 recall.

Rep: I will help you with the required information.

Rep: Just to confirm, from where you have purchased the device?

Me: I have a Note 7 case and a Gear VR that I would like to be re-reimbursed for...

Me: A Bell store

Rep: Thanks for confirming.

Rep: Beginning Thursday, October 13th, Samsung Note7 owners can bring their device to the original Samsung or authorized reseller point of purchase, to: Receive a refund for the Note7 device and Note7 specific accessories or Exchange towards a Galaxy S7 or Galaxy S7 edge device.

Me: and?

Me: Is a note 7 case a note 7 specific accessory?

Rep: Please visit the Bell store and they will provide the refund for the device and for the accessories.

Rep: You can get the refund for the Note 7 accessories like Screen protector, cases, etc.

Me: Ok ... good to know ... one of your phone agents is telling us unfortunates that it is only Samsung specific accessories bought from Samsung...

Rep: Not to worry, you can get the refund for the specific note 7 accessories.

Me: Are we Canadians getting credits like the americans?... $100 for staying with Samsung and $25 if we leave

Rep: A $100 credit* for customers who exchange their Note7s for a Galaxy S 7 and S7 edge.

Rep: A $25 credit* for customers who exchange their Note7s for a refund or other smartphone.

Me: Not worried just frustrated with the runaround I am getting ... store tells me to call Bell, Bell tells me to call Samsung and Samsung tells me to go to the store... All for an issue that's not my fault..

Me: So that credit is available in Canada also?

Rep: I understand your frustration Markus.

Rep: Yes, the credit is also available in Canada too.

Me: I'm sure you are hearing alot of this...

Me: ok .. thanks for your time...

Rep: You're welcome.

Rep: Do you have any other questions for me today?

Me: nope that's it...

Rep: Have a nice day!

Rep: Take care!

Rep: Bye!

Me: You too..

Rep: Thank you for chatting with Samsung Canada support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.

info: Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.

"
[Note 7 Guides, News, & Discussion] millicent:
Good news, hopefully they'll hold on to that
[Note 7 Guides, News, & Discussion] blwc:
I think what Samsung Canada online is doing is very anti-consumer. They should be Facebook and Twitter bombed by every disgruntled Note 7 owner who has to deal with this hassle of a return process until something changes
[Note 7 Guides, News, & Discussion] marktang:
Won't trust them if i was you. I have a transcript regarding I bought the phone from Telus but my dealer is too far away for me to go exchange the phone. I asked them if i can do it at the Samsung store. The rep told me yes and tell me to bring a receipt. Went to SES at Sherway and was told i can't exchange it because i did not get it from the store. I showed them the transcript and they were like ya online support been telling people that but we can't do it here. So i'm like why are they telling people this. There is still a lot of confusion between the Samsung, the SES, and carriers.
[Note 7 Guides, News, & Discussion] greatg:
There has to be someone or someway, we voice our concerns and experiences. I for one, am done with Sammy once I get my credit...Anyone have the CEO's email address?
[Note 7 Guides, News, & Discussion] sakohunter:
http://www.samsung.com/ca/news/loca...refund-and-exchange-details-for-note7-devices

Looks like it's confirmed we do get the $100 for getting another Samsung device and $25 if not.
[Note 7 Guides, News, & Discussion] projectrs2:
Anyone else bought a Note7 from kijiji and are now screwed?

Not sure how to exchange/get a refund for buying a used one...
[Note 7 Guides, News, & Discussion] blwc:
There is ZERO communication between divisions at Samsung. Samsung online doesn't communicate with Samsung retail stores. I often see several different companies outsourced and tasked with communicating with consumers and handling the sales/return/exchange process and there isn't a single person who know everything that is going on to keep the message consistent. Even initial sale/delivery of the phone and delivery of preorder gift was handled by 2 different companies and couriers!!!

I got my replacement Note 7 with a letter to drop the original phone off at one of several different locations...so I dropped off at the Samsung Experience Store. 2 weeks later I then got an empty box to ship the original phone to Stericycle...which I no longer had because I already returned it to the Samsung Experience Store!! Days after receiving the empty box...I got the email telling me that I still owe them the original phone!! WTF Samsung.
[Note 7 Guides, News, & Discussion] Wooba99:
For what it's worth to you guys here, I have a dual sim phone from Dubai. Well before the second recall I wrote physical letters both the heads of samsung in Korea, Dubai and Canada. A few days later I heard from head office in Canada and I've been dealing with them since. Long story short we agreed to a refund of what I paid for the phone (I'm still out the duty I paid). After a few days I'd not heard anything and asked for an update. Was told a refund would take 15 days to process and that they'd send me a return box then I'd get the refund. I lost it and said under no circumstances will I send them a phone prior to getting a refund. I'm not made of money and I basically need 2 phones now to replace the dual sim as I do use both of those slots. They said that was their policy so I said forget it, I'm keeping the phone. They responded and said would I come to head office in Mississauga and replace for the cheque? I agreed to that and am still waiting to hear from them.

I understand the magnitude of what samsung has had to deal with here, but it's been so disorganized. I'm far more disappointed in their pathetic response than the actual phone issues themselves. Not to mention I'm out of pocket about $250 once this is complete.
[Note 7 Guides, News, & Discussion] force70:
Did you buy a Canadian version or other.

RIP Note 7 :)
[Note 7 Guides, News, & Discussion] blwc:
Here is Paul Brannen's Twitter: [MENTION=5292023]brann[/MENTION]en4504

If anyone should be aware of the ****storm going on, it is him. He seems to be the face of Samsung Canada.

Samsung Canada's mishandling of the situation needs to be made public. Only then will things improve.
[Note 7 Guides, News, & Discussion] wallyg8r:
Anyone with wind get the $100 credit when exchanging? I didn't.
[Note 7 Guides, News, & Discussion] shanti06:
I just finished a chat with Sophia of Samsung to clarify the credits as I bought Note 7 from Samsung online but an S7E from other online store.

Sophia: You can get the $100 trade in at the time of Note 7 exchange for S7 edge and $25 credit, if you exchange for other brand phone. The exchange should be done in one store only.

Me: "One store" means Samsung store / online / Samsung authorized stores where a customer initially bought Note 7. Do I get it right?

Sophia: Yes

Considering their price of $1000 for S7E and additional headaches, I'm pleased with my purchase. Hope they handle the refund as smoothly as possible. (Is it too much to ask?)
[Note 7 Guides, News, & Discussion] marktang:
He doesnt do anything man....i tried to asked me something once and never heard from him. He should come out and at least apologize.
[Note 7 Guides, News, & Discussion] SnowKat:
Just sent an email to CBC Market Place ... maybe they'll bite... always fun to watch them pushing their way into corporate offices...lol

marketplace@cbc.ca

If more of us send them an email it may get some traction..

Either way I'm sure the same is happening in the US... I'm already reading that people are just going to keep the phone...
[Note 7 Guides, News, & Discussion] marktang:
they are saying there are more people using the Note 7 after the 2nd recall.

http://phandroid.com/2016/10/14/galaxy-note-7-use-after-recall/
[Note 7 Guides, News, & Discussion] diggmc:
I feel your pain, I'm in the same boat as you. Returned the v1 Note7 to PhoneLab (Scarborough Town Center), waited for 1.5 hours for PL to fax Samsung my returned info and Samsung to fax PL my receipt. Then get a call from Samsung yesterday morning, only thing find out they think I'm still in possession of the original v1 and a replacement v2 phone.

I'm still waiting to hear back from them! In the meantime I'm keeping the v2 phone, even if the return box shows up until they get their sh!t together.

FRUSTRATING!
[Note 7 Guides, News, & Discussion] tom0927:
Your dealer doesn't give you the option to mail the S7E to you? I filled out a form with my corp dealer to exchange for an S7E and they said they'll mail it out to me next week along with a return waybill for the Note7. Dunno how I'm returning the Note 7 considering no shipping companies are touching them now, but that's their problem.
[Note 7 Guides, News, & Discussion] marktang:
Nope. they kept saying they do not know the process right now. I am talking to Telus support on twitter they are escalating it to the manager of that region. I am flying out end of next week so i need a working phone.

I emailed them when this 2nd recall happened asking them will they have a process in place. They said they are working on it with Samsung. Then comes Oct 13th, no answer. I emailed today, the guy just forwards my email to another person asking if they have a process yet.

---------- Post added at 08:09 PM ---------- Previous post was at 07:11 PM ----------

Just got off the phone with my dealer. They want me to pay $100 more for the S7 Edge since i didnt pay anything for the Note 7. That's insane!!!!
[Note 7 Guides, News, & Discussion] tom0927:
Same here, and Telus won't even let me cancel my contract if I don't get a new phone since it's passed 30 days. It's scenarios like this that shows whether a company is competent and cares about their customers, and Telus is not showing that they're putting customers first.
[Note 7 Guides, News, & Discussion] marktang:
I am going to write to the news media if they are not making it the same price as I original signed a contract.
[Note 7 Guides, News, & Discussion] 1011555:
I bought the s7 edge off Kijiji for 650 cheaper than what roger's wanted, however I am saddened by the enormous difference between the 2 devices.
[Note 7 Guides, News, & Discussion] marktang:
I am waiting for a call back from the manager to see why they are charging the difference. Because the price is of now. I am not signing the contract now. I signed it back when there was a promo. I shouldn't be penalized for this mess. If they do not correct this situation then I will get the media involved. They are just ripping us off due to the mistake by Samsung.
[Note 7 Guides, News, & Discussion] tom0927:
From the dealer, Telus or Samsung? I'm waiting for a call back from Telus as well.
[Note 7 Guides, News, & Discussion] marktang:
ya i just got a called back from the telus manager. he said he can't control if the dealer charge the $100 or not because that's what it is. then he said once i get the device call them back and he will credit me $100 back. he made notes on my account.

basically i told them rep if the manager don't call me back today i will escalate this to the media and i am sure there will be lots of interest in this story.
[Note 7 Guides, News, & Discussion] equlizer:
I got my $580 (whatever it was for the phone) back and contract was reverted back to where it was before i got the note 7 (off contract) Also got a $300 bill credit and was given the Nexus 6p for free and a free case. I'm with bell.
[Note 7 Guides, News, & Discussion] marktang:
It depends on the phone you get I think. Most people will pick the S7E and I think all carriers have increase their price. Basically what telus is doing is terminating your contract and start a new one so the price of the phone will be today's pricing.

I told them I am not signing the contract today I signed it back in August when you had the promotion. And it is not like I want to change phone. It is mandatory. So the pricing should reflect when I decided to sign the contract not today's price.
[Note 7 Guides, News, & Discussion] FReaKRaNT:
What will happen if you decide to just keep the phone? Will it eventually get a online blacklist? Will they legally force you to hand it in? I haven't been able to get any information about this side of things.
[Note 7 Guides, News, & Discussion] nooganator:
Same Boat. It says in the US they are just replacing them with GS7 or GS7E. Im hoping for safety reasons they just decide to replace 2nd hand sets with one of those.
[Note 7 Guides, News, & Discussion] Brava27:
I am debating this. I am certain mine won't explode, burn up, etc.... Those cases happened within the first few days or week of purchase. I have had mine for a month and I have charged it, fast charged it, rooted, twrped, got very hot from all the backups etc.... Not one hiccup. That being said, I can't fly with it but I don't travel much anyways. If I am offered $$ for refund Iwill gladly move on to another phone. I paid too much for this international version to stop using it because of a minute percentage of mishaps.

Sent from the Mars Rover
[Note 7 Guides, News, & Discussion] FReaKRaNT:
Well my main concern is that the phone would be made inoperable in the future and I have a 1000 dollar ? brick!
[Note 7 Guides, News, & Discussion] force70:
Lol....gee that's a great deal...let us replace your brand new device with one that's 8 mos old...with a small screen and no Spen.

No thanks!

They should be refunding us and giving us a new device for all the BS we have had to go through not to mention all the accessories we have purchased which are now useless...im out a couple hundred right there.

Just doing ghost armor on the 2 I had cost $120 alone which Im not getting back.

RIP Note 7 :)
[Note 7 Guides, News, & Discussion] marktang:
there was this pop up on my replacement Note telling me to return the phone.
[Note 7 Guides, News, & Discussion] mrnovanova:
Yup. No more support. Not only that . The phone has been recalled officially, which means that if it happens to blow up and cause damage, physical or otherwise Samsung is not liable and your insurance won't pay a thing. Not willing to take that risk. The s7 edge will do just fine until the s8.
[Note 7 Guides, News, & Discussion] Cycloneon:
Just got my S7. But damn i wish i had a slightly larger display. But the S7 Edge prices has gone up everywhere. Cheapest one I found (at least like new) is $800+. Nah I ain't about to do that.
[Note 7 Guides, News, & Discussion] GibMcFragger:
Damnit. I just got this pop-up, despite disabling anything update related.
[Note 7 Guides, News, & Discussion] marktang:
Me too lol
[Note 7 Guides, News, & Discussion] FReaKRaNT:
Yep, I got it also. . I guess the only way to stop that is to root the phone.
[Note 7 Guides, News, & Discussion] GibMcFragger:
I forgot to disable Samsung push service. I killed that now also.
[Note 7 Guides, News, & Discussion] ronii_lyn:
No since it was shipped and sold from the Amazon fulfillment centre. I just went under customer service under returns/refunds and selected the cases I bought under my orders and they contacted me back with return labels.
[Note 7 Guides, News, & Discussion] shanti06:
Who knows when it happens but we are getting what we were charged ($1194.41 including shipping charge) from Samsung online store. Right?
[Note 7 Guides, News, & Discussion] Brava27:
I'm rooted and I still got that message. Yet, when we contact Samsung for replacement or refund they don't give a crap or say take a number. Worst customer service ever. I changed my model number via build prop. Maybe that will help.

Sent from the Mars Rover
[Note 7 Guides, News, & Discussion] FReaKRaNT:
Are you just rooted or are you running a custom Rom? What Roms are available for N130w8?
[Note 7 Guides, News, & Discussion] force70:
Hes running exynos.

RIP Note 7 :)
[Note 7 Guides, News, & Discussion] FReaKRaNT:
Thanks. Is there a Rom for snapdragon?
[Note 7 Guides, News, & Discussion] Brava27:
Locked bootloader.

Sent from the Mars Rover
[Note 7 Guides, News, & Discussion] Cycloneon:
Does anyone know when Samsung is going to start shipping out the boxes for us to return the Note 7(s)? They said they were if you purchased from their site but didn't mention whether it has already been shipped out, or what courier they're using.
[Note 7 Guides, News, & Discussion] 1011555:
K so I'm with roger's, I presently have 2 note 7, original and replacement. Planning on shipping the original with the first box and waiting for the second to Ship the second unit. I've bought a s7e off Kijiji so I need to get a refund and go on no tab, roger's can't clearly tell me where to send what and tell me not to bring them in store. But honestly I really really want to end this never ending saga and get refunded asap.

Has anyone been in this situation and have a suggestion to expedite the process. I'm more than tired or dealing with this issue, and I imagine that roger's will have to make sure who ever is receiving these phones have received them before refunding. I'm guessing this process could take weeks and possibly fail.
[Note 7 Guides, News, & Discussion] marktang:
Put the original phone in the box to send and the replacement you bring your Rogers. It says on Samsung website to bring it in for exchange or refund.
[Note 7 Guides, News, & Discussion] 1011555:
Thanks, I'm so sick and tired of dealing with this fiasco.
[Note 7 Guides, News, & Discussion] 1337rice:
So I returned both the SES-bought and the UPS-delivered replacement at Sherway Gardens this morning. No box/accessories needed.

Funny thing was, I had a $200 trade-in promo done so I paid $984 at the time. They returned $1186 to me (I provided the $1186 receipt because my trade-in was done at a different time).

I asked about the $25 credit, the guy said that only applies if I did the $200 trade-in promotion (so he just implied that I didn't). So instead of giving back that $200, they're only giving back $25 unless the value was over $200.

So...in other words, depending on how the trade-in was done (possibly), you could technically get the $200 trade-in credit returned because it doesn't seem to be visible in their system and if you provide the ORIGINAL FULL PRICE receipt.

Now...what phone to get......
[Note 7 Guides, News, & Discussion] jmitr:
I got both the $200 trade in back AND the $100 credit.

Here is my S7E receipt:

:

I walked out with my S7E and over $300 returned. Trading the cases was no problem. I also kept all accessories, including the spen for laughs and preorder gift.
[Note 7 Guides, News, & Discussion] @Class:
Bought a fresh Note 5 - as sad as that sounds...
[Note 7 Guides, News, & Discussion] shadowdragon727:
You only get the $100 credit if you get an S7 edge or S7 @ Sherway gardens. If you choose to opt for the refund, you will receive the amount you paid + the $200 credit if you traded in your phone in whatever payment you choose, regardless of what you paid with.
[Note 7 Guides, News, & Discussion] girn26:
His post states otherwise. Did you get an extra $200 on top when you did a refund?
[Note 7 Guides, News, & Discussion] asaqwert:
What carrier is this with?

I did a trade in phone when I got mine, but when I spoke with Telus rep (admittedly, the guy was an absolute moron), he said that I wouldn't get ANY type of credits if I asked for a refund completely, I would simply get what I paid for the Note 7 back up front (even said I'd lose the money that I had paid into it over the past two months!).

When I spoke with my corporate rep, she said that it's highly unlikely that they'd give me 200 dollars cash outright from the trade in, but that she does think that I'd be very likely to be able to just carry that over to whatever phone I wanted to get, if I wasn't going to get a full refund.

Problem I've got right now is that if I get a new phone, I'm going to be stuck with a phone I didn't even want in the first place for two years. So a full refund would be nice if my credit doesn't go to waste, otherwise, damnit!
[Note 7 Guides, News, & Discussion] jmitr:
From Samsung Canada:

$100 credit if trading in for an S7 or S7E

$25 credit if getting a refund.

They will also refund or credit the $200 "trade in" as they can no longer give you back the phone you traded in.

I have no official statement for the $200 trade in credit, just my "reciept".

I agree, it doesn't matter how you paid for your phone. At the Samsung experience store they will credit the difference on debt or credit. I paid cash for my Note 7, I could not get a "cash" refund (the credited my chequing account with my debt/banking/interac card).

The Note 7 was $1050 - $200 trade in, paid $850 plus tax.

The S7E was $850 - $200 credit - $100 credit = $550 plus tax.

I was refunded the difference.
[Note 7 Guides, News, & Discussion] cknewdeal:
Anyone know if there is stock in today at Sherway Gardens? I called on the weekend and they told me to come later in the week. I have a flight Thursday, so I'm getting kind of nervous.
[Note 7 Guides, News, & Discussion] marktang:
I am flying at the end of the week too and my dealer does not know what they are doing. Hopefully will get a new phone before I fly out.
[Note 7 Guides, News, & Discussion] asaqwert:
So the original price on the Note 7 was 1050 dollars? What about the cost on a 2 year plan (Telus, if it matters)? I couldn't remember what it was, and I got a few credits that made it fairly cheap.

I've heard people say Telus put up the price on the s7e and s7 after this happened. Can anyone confirm, and can anyone confirm what the price of the s7 and s7e was back around the middle of August (price outright or on a 2 year plan/premium plus plan)?
[Note 7 Guides, News, & Discussion] marktang:
I got my Note 7 for free on a corporate plan back in August. I ported over from Rogers. The S7E was $0 as well on 2 yrs contract back then. Now they want to charge $100 for the phone.

Not too sure what the normal consumer plan is.