yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] fortesquieu:
I saw on another thread that T-Mobile have sent out a memo saying to stop exchanges and selling Note 7. Meanwhile, I also saw that Sprint started exchanging program again.
[Note 7 Guides, News, & Discussion] longbui04:
Got my phone finally! registered and got the shipped out on 19th email and few emails/calls to confirm address after that.. I might just let my friend use my defected phone and say It was lost/stolen if they ask any questions.
[Note 7 Guides, News, & Discussion] kat.hy:
I got my Coral Blue Note 7 finally!

I contacted Samsung and TechData on Sept 2, 2016, as soon as I heard about the Note 7 recall. Then the day they notified the public of a link to the registration page to get a replacement, I filled it in right away. Then the frustration began! I got the run around for weeks from Samsung. Terrible customer service.

I finally asked for a refund. The Samsung rep in the "Executive Consumer Relations" department (the rep who transferred me called it that) told me they can't give a refund, that it's "not their policy". I don't know what he was talking about, because when a company has a safety recall, they must replace or refund the purchase.

Anyway, he gave me a bunch of lies.

I told him that I will just dispute the charge on my credit card and they can come to my house to pick up the recalled phone.

So days later, I received an email from Tech Data saying that they will be sending me an empty return box to return the device and when they receive it, they will start processing my refund.

In the meantime, a month later (since I registered), I got a shipment on Oct. 6. I thought it was an empty box within a box as some of you said you got, but under the styrofoam peanuts, I got a new Note 7. Yay!

I compared my recalled Note 7 and it had a manufacture date of August 11. The new one has a manufacture date of Sept 9. I downloaded Phone Info *Samsung* from Google Play, that's how I found the dates. The app also has a "refurbished check" tool, which I ran, and it says my device is original.

The only thing now is, as soon as I turned it on, and added my wifi password, it started automatically downloading Samsung software, and began to get warm, then very warm.

I tested apps on both side by side and my NEW Note 7 was a lot warmer than the Recalled Note 7. :rolleyes: :(

Is it normal for the temp to get up to 72.9% at times?? :eek: :eek:

That's what mine got to at first, while it was downloading app updates.

I heard about the replacement Note 7 catching fire on a Southwest Airline and now I worry that it might be true, that the new devices aren't safe either. :crying:

When I had both side by side, and had nothing else running/open, the:

Newly replaced Note 7:

54.6*C CPU Temperature

38.0*C Battery Temperature

@46% CPU usage

1% Memory Usage

The Recalled Note 7:

49.1*C CPU Temperature

37.6*C Battery Temperature

@55% CPU Usage

4% Memory Usage.

I love this phone, but.... I mean even in my hands, the New Note 7 was a lot warmer than the Recalled Note 7 in my other hand, especially around the gold banding. :confused:
[Note 7 Guides, News, & Discussion] spex714:
Has anyone checked the specs of their replacement device? I have a friend who has a manufacturing date of Sept 16th and all the hardware info apps are reporting only 3.3gb of ram. However in the device settings -> device management it shows 4gb of ram.

Anyone else see something similar?
[Note 7 Guides, News, & Discussion] shanti06:
Mine shows the same. - 4 GB & 3.3GB.
[Note 7 Guides, News, & Discussion] projectrs2:
I'm coming over from iOS and going through this whole recall debacle and also just the user experience of Android on the Note 7 vs iOS... and to be completely honest, I feel like this whole Android experience has been ruined for me.

What good are good specs when the phone is laggy (scrolling, general app switching, downloading apps/updates, etc.), uses up tons of memory when idle, insane temperature issues during NORMAL use???

It amazes me that so many people have NOT complained about the user experience and how these things like temperature, fast draining battery, lagginess/choppy screens. Specs are neat, but people do NOT give enough credit to strong software and operating systems that just simply work without tweaks/adjustments, especially at a stock OEM level.

What good is the best camera/battery/processor/ram/storage when the software that's supposed to take advantage of it all is NOT efficient?

Have you guys read this? xd a - developers . com / with-the-note- 7-samsung-still-delivers-embarrassing-real-world-performance /

It speaks so much volumes to me about the experience here.

This is one of the reasons why I would consider giving the Pixel or iPhone a chance, even though they might have worse specs... they're probably running a ton more efficient and glitchless. Everyone compares bells/whistles, but NO ONE compares user experience. Ultimately, shouldn't user experience be THE one and only determining factor? Updates for performance are few and far between it sounds like on these Samsung devices too, so I wouldn't hold my breath.

Thoughts?
[Note 7 Guides, News, & Discussion] sabesh:
I'm dual welding an iPhone 7 plus and a replaced Note 7.

I much prefer the Note 7 experience.

---------- Post added at 11:59 AM ---------- Previous post was at 11:56 AM ----------

I'm dual welding an iPhone 7 plus and a replaced Note 7.

I prefer the Note 7 user experience. A more intuitive UI, better camera and larger screen in a smaller form factor.

IPhone is better for audio - It's speakers are only second best to the Nexus 6P I had.
[Note 7 Guides, News, & Discussion] projectrs2:
Maybe it's just my experience, but I use a lot of productivity apps.

I'm a heavy whatsapp user, textra SMS, emails, all the social media apps, pictures, gallery, YouTube.. for a few hours straight... and my phone gets REALLY hot and I don't understand why. It also lags, and is choppy and I've played with the settings to try to make it snappier to no avail. The fact that I even NEED to look for tweaks is ridiculous because I spent $1000 on this phone - shouldn't I be able to expect a smooth, clean experience? I've used iPhone for years, and they just WORK, especially when buying the newest ones.

I've factory reset even, and these problems are still there. My CPU temp always runs high and I've downloaded process killing apps/CPU temp coolers/clean master etc. to deal with them... but I feel like I shouldn't have to. I do 0 gaming.

And reading other people's experiences, I'm not the only one... I just don't understand how the rest of you guys are having such smooth performances. Or are you guys having experiences like mine, but just don't give a crap?
[Note 7 Guides, News, & Discussion] pappcam:
Does the Note 7 get that hot that you can weld with it? :D
[Note 7 Guides, News, & Discussion] force70:
Your using a snapdragon version no wonder its laggy...when i had the 820 version mine was not great either.

I switched to a exynos version and dont have any such issues

Sent from my SM-N930FD
[Note 7 Guides, News, & Discussion] sabesh:
Mine's a snapdragon Note 7 and I see no lag. Yes, the animations are faster on my iPhone 7 +, but apps perform about the same.
[Note 7 Guides, News, & Discussion] mrnovanova:
There's no stutter or redraws but the lag is real! Every time you press the home button or open an app if the change doesn't happen right away. There's your lag. It's there. The thing that really bothers me though is the battery life. By the end of my work day my note 7 battery is at about 20% minutes iPhone 7 is a about 50%. I know it pushes out less pixels and all of that but the battery size should compensate.
[Note 7 Guides, News, & Discussion] Sevael:
So I received my box-within-a-box from UPS today. It contained a replacement Note 7.

I filled out the return form on the website back around the time it launched (Sept 7?) and opted for in-store pickup, but then changed my mind and returned my Note 7 to Rogers a few days later and got an S7 Edge instead. Got a call from Samsung a couple days after that asking what store I want my replacement sent to. I told them I already returned it and to cancel my replacement.

Now a month later I get a replacement shipped right to my home. :p But I'm not surprised. Seems par for the course for Samsung with this whole recall fiasco.
[Note 7 Guides, News, & Discussion] spex714:
does it have 3.3gb of ram as well? haha

has anyone checked if the original (before recall) also showed 3.3gb of ram?
[Note 7 Guides, News, & Discussion] arcane613:
Yes, it does. My device hasn't been exchanged yet.
[Note 7 Guides, News, & Discussion] spex714:
Interesting, I wonder if the gpu has 700mb of ram

Similar to how pcs work
[Note 7 Guides, News, & Discussion] Damnflies:
Mine gets hot too. I'm not a heavy user I just browse the internet and have to use Spen becasue it's too hot to touch the screen
[Note 7 Guides, News, & Discussion] projectrs2:
That is absolutely ridiculous - aren't you upset that you've spent $1000 on a brand new flagship phone that you can't even HOLD IN YOUR HAND because it gets too hot? How is that OKAY?

I'm not trying to start a revolution or be a fanboy, I'm just wondering why these things haven't been brought up and that there isn't a bigger case against this phone.
[Note 7 Guides, News, & Discussion] Cycloneon:
It's been 7 days since Samsung said they would provide me with an unlock code for the new Note 7... I'm about to switch from rogers to Koodo too ugh
[Note 7 Guides, News, & Discussion] greatg:
I waited 2 weeks and then I kept calling them every day until they gave me the code. It's absurd one has to resort to this, but that's what happens with s***y customer support.

p.s. they finally gave me my code after 3 "re-escalations"
[Note 7 Guides, News, & Discussion] pswd:
Yes. Also 3.3gb

Envoyé de mon SM-N930W8 en utilisant Tapatalk
[Note 7 Guides, News, & Discussion] svetloste:
Huh... I just got another note in the mail. I have 3 now. What is going on...
[Note 7 Guides, News, & Discussion] sabesh:
Mine runs cool. Been on YouTube and Spotify for the last couple of hours - no heat.
[Note 7 Guides, News, & Discussion] projectrs2:
Did you get seperate tracking emails for each one?
[Note 7 Guides, News, & Discussion] ronii_lyn:
I found my old Note 7 wasn't as fast my as my Note 5. It also warmed up randomly while doing simple tasks (I was on the bus when it did this and it freaked me out because I thought it might "explode." My replacement Note 7 feels a lot faster and doesn't warm up randomly.

On a side note, if anyone is looking for a PET screen protector, I'm currently using the Spigen Curved Crystal protector and it's holding up great.
[Note 7 Guides, News, & Discussion] mohammedessam:
They have something wrong.

I got 2 in the mail

:):):)

---------- Post added at 05:19 PM ---------- Previous post was at 05:17 PM ----------

For me i got different tracking numbers and different emails but both of them have the same case number and same reference number for the case ID

---------- Post added at 05:20 PM ---------- Previous post was at 05:19 PM ----------

I bought my device from Samsung online store and they provided me with an unlock code within 24 hours of contacting them.

so anyone who bought their device from Samsung online store, just call this number 1-855-254-4747 and they will provide you with an unlock code within 24 hours by email
[Note 7 Guides, News, & Discussion] svetloste:
Two tracking numbers here too.

Are the phones locked? I'm not even opening the boxes.
[Note 7 Guides, News, & Discussion] mohammedessam:
I only opened 1 of them and it was locked

called samsung and they provided me with the unlock code within 24 hours
[Note 7 Guides, News, & Discussion] shanti06:
Yes. They both show 3.3 gb by Phone Info app, but Setting > Dev Main > Battery shows 4Gb.
[Note 7 Guides, News, & Discussion] svetloste:
Locked like locked to the network you're on, or locked from all networks? I don't wanna open these or call Samsung.
[Note 7 Guides, News, & Discussion] johnmoon:
wow.. just wow so you got 3 replacements?

how the hell samsung is going to get that back from you?

I dont think they can unless you willing to send it back

They will probably harass you with emails / phone calls but what else can they do?

lucky... I bet you can sell it for 900 each for quick... thats 1800CAD free money if you keep one for yourself

can not believe samsung is this much incompetent

I mean they have no one to blame but themselves not taking customer's credit card info then charge it first before ship out
[Note 7 Guides, News, & Discussion] svetloste:
2 replacements and I haven't sent my defective one back, not 3 replacements.

I'm not sure what their plan is, I'll just hold onto them until I hear something.
[Note 7 Guides, News, & Discussion] Yassinef:
I think the note series took an arrow to the knee and is having alot of trouble getting back up
[Note 7 Guides, News, & Discussion] Haxornator:
I still am waiting for my replacement, contacted Samsungs call centre, online chat and Facebook, all aren't responding to anymore.
[Note 7 Guides, News, & Discussion] blwc:
I'm ok with getting a full refund from Samsung now. I don't know if they would ever get to that point. Some US carriers are allowing customers to exchange their Note 7's for any phone. I wish Canadian customers got the same courtesy...or in the case of people who bought directly from Samsung...a full refund.
[Note 7 Guides, News, & Discussion] GibMcFragger:
My replacement was built before the end of August. Because of that, I don't trust it. Sure, they SAY it's ok, but do they really know? It's literally old stock that they decided was ok, and shipped out as a replacement.
[Note 7 Guides, News, & Discussion] svetloste:
Still would like to know the answer to this...
[Note 7 Guides, News, & Discussion] GibMcFragger:
They all come unlocked, and they lock to the carrier of the FIRST SIM CARD YOU INSERT. Does that make sense?
[Note 7 Guides, News, & Discussion] svetloste:
Yeah, I thought that. But people are saying they have to call Samsung for an unlock code? That's what confuses me.
[Note 7 Guides, News, & Discussion] GibMcFragger:
Yea, because they've already used the phone and it locked to their SIM.
[Note 7 Guides, News, & Discussion] svetloste:
Ahh, gotcha. Thanks.
[Note 7 Guides, News, & Discussion] Cycloneon:
...Which sucks. Now you got to deal with Samsung's customer service just for an unlock code.
[Note 7 Guides, News, & Discussion] meboy:
Try to understand that this is a unique situation.

It shouldn't be hard..
[Note 7 Guides, News, & Discussion] equlizer:
Does smart switch back "EVERYTHING" up? Meaning game saves, txt messages, pics, etc? I really dont want to loose my game saves
[Note 7 Guides, News, & Discussion] jcadduono:
It will not back up your app settings, app data, or game saves, only the apks. It only backs up settings of some of Samsung's system apps. It does back up text messages in Samsung's apps, not sure about MMS though. It can back up some things in your internal storage which is kind of useless since it's all stuff you can copy to your PC with MTP.

It missed quite a few of my system settings too, really the only thing it did for me was save data downloading my apps again and keep my home screen layout lol.

Keep in mind Android is designed to be secure so without root access apps can't access much info to save. :/
[Note 7 Guides, News, & Discussion] AznImport:
Ok so i just got my replacement note 7 and I have noticed some differences......im with Rogers and got my Note 7 on day 1...it seems that the replacement note 7 is of cheaper quality, for instance the old Note 7 you are unable to see the back and menu softkeys when they are turned off. The old Note 7 hides the softkeys very well and there are no outlines...on the new note 7 even with the softkey lights turned off, you can see the outline of the softkeys ( can anyone confirm).

Second the screen seems to scale very strangely to the point where it is not as clear as the original note 7. I have both phones beside me and the old note 7 screen is much sharper ( All settings are the same by the way). The new note 7 seems to have a smaller font that is not as sharp and defined. For example, If anyone still has both their note 7s, place it side by side and go to the settings menu, you will see the way the screen scales the image is very differently and the old note 7 is zoomed in a bit and the image is sharper. This can be seen by looking at the icons in the app drawer on both phones as well. Can anyone confirm this?
[Note 7 Guides, News, & Discussion] equlizer:
IS there anything i can use to backup my game saves? What about using smart switch phone to phone?
[Note 7 Guides, News, & Discussion] Damnflies:
Did anyone here ask for color change and got a replacement in a different color?
[Note 7 Guides, News, & Discussion] wingswrath:
I think the one you received may have some defects. My capacitive buttons are well hidden when not backlit (can't tell that they are there unless they are lit). As for the screen, I haven't seen any differences. Seems the same between my devices.

EDIT: mines a coral blue, it may vary from color to color?
[Note 7 Guides, News, & Discussion] kat.hy:
I got a refund. I asked for it early on and customer service said no. I told them they had to because it's a safety recall. Only after contacting Samsung on Facebook, then I was helped. I got an email from Tech Data with a receipt for the return and it should post to my credit card soon.

I was going to keep the replacement, but because it was very very warm with little use, and I just had heard about the Southwest flight Note 7 fire of the replaced device, I said forget it. I'm not taking a chance.

I'll just wait for the Note 8.
[Note 7 Guides, News, & Discussion] AznImport:
That's good to know, glad you aren't having the same issues. As for the color, I am using the black version.

What's strange is that when I adjust "content scaling" to Large it seems to fix the issue. On the original Note 7 scaling is set as small.
[Note 7 Guides, News, & Discussion] 1011555:
Battery performance is greatly improved when in medium power save mode but agreed this is definitely not ideal, however for me there simply isn't anything else that has all the features I need like the note 7. Also complaining to Samsung does absolutely nothing
[Note 7 Guides, News, & Discussion] GetPatriotized:
Anyone get a full refund bought ordered online?
[Note 7 Guides, News, & Discussion] mrnovanova:
I'm totally with you on that. Just got the iPhone 7 as my secondary device and I'm seriously considering making it my daily driver. The overall stability of the phones performance coupled with the fact that most of the added features since iOS 7 are actually from Android making the whole iOS experience a lot more palatable than say 1 year ago. What's the point of having all those bells and whistles if the user experience is not consistent. Besides the tiny iPhone 7 battery lasts a whole lot longer than my note 7 battery. Anxiously waiting for my pixel XL...
[Note 7 Guides, News, & Discussion] jcadduono:
Hmm I'm having none of these issues that you guys are having on my Exynos Note 7, perhaps you should all send angry anti-snapdragon letters to Samsung for unfairly crippling the Canadian Note 7. :P

(and to add to that, the Exynos Note 7 runs noticeably snappier once switching to a custom kernel with encryption and TIMA disabled)

I'm not sure I've ever passed 78 Celsius on my CPU, which is warm, but not hot. I've seen Snapdragon 805's run to 98 Celsius. How hot is your Snapdragon 820 running at full load?

My RAM idles around 1.7 GB used, which is fine with me as I have a whole other 1.7 GB to work with for apps.

No delay switching apps here.
[Note 7 Guides, News, & Discussion] force70:
Did you get your FD replaced or still original?

And yes these exynos units are light years ahead of the 820 version....they shouldn't be but they are.

Makes you wonder why the 820 is such a flop in the note 7?

Sent from my SM-N930FD
[Note 7 Guides, News, & Discussion] jcadduono:
Still original. Samsung will not replace it, I opened a refund request on eBay but the seller won't respond and eBay can't get them to respond either so eBay is probably going to refund me soon and have me ship it it back to the seller (or eBay?)

Not sure lol.

I started talking to Samsung on twitter about it, and they're out of ideas too. Looks like I'll just be buying another FD model with my refund money from a more trustworthy seller I guess. Definitely waiting to see how this "possible 2nd recall" thing pans out first though.

232tech was a baaaaad time.
[Note 7 Guides, News, & Discussion] Yassinef:
Download helium app and computer program no root needed
[Note 7 Guides, News, & Discussion] force70:
That sucks man....after all this I will definitely never buy a device of any sort from Ebay..too hit and miss with warranty.

Hope it works out for you bro.

Sent from my SM-N930FD
[Note 7 Guides, News, & Discussion] Brava27:
I am definitely considering returning my FD even though it's been amazing so far. I can't try newer roms or kernels because all bug me to return phone and won't charge past 60% now. Ughh

Sent from the Mars Rover
[Note 7 Guides, News, & Discussion] mrnovanova:
[MENTION=7781249]projectrs2[/MENTION] After replying to your comments I got to thinking. I narrowed down the issues I was having with the note 7 and tried a couple of things. So now after going back to stock theme and the Samsung keyboard. The keyboard lag is gone. I also started using Nova launcher over stock and now everything is super snappy. I think that since themes are from 3rd party developers and not optimized for the note 7 they might impact the stability of the software. The battery is life is still bad.
[Note 7 Guides, News, & Discussion] kat.hy:
Yes I did. I bought mine from Samsung (Canada), they have Tech Data handling their sales. I got a full refund, just waiting for it to appear on my credit card. But I got an email from Samsung acknowledging receipt of my returns and an email from Tech Data with a receipt for a refund to my credit card.

I had to wait over a month to get my replacement Note 7 and I returned both at the same time because the replacement was getting too warm. The recalled one was cool, the new one was very very warm.

I miss it, but I just read on The Verge that now a 3rd replacement Note 7 has caught fire and Samsung knows about it!!!
[Note 7 Guides, News, & Discussion] GetPatriotized:
What was the process? Did you have to call a number?
[Note 7 Guides, News, & Discussion] KWoods41:
So I initially bought from Rogers, waited a full month between the date I signed up for a replacement and actually receiving a replacement, and now I'm stuck with this phone.

Feeling pretty conflicted because there's nothing out there better (or even really comparable) to the N7, but I'm worried about re-sale, travel, and future support of this phone.

I contacted Rogers to ask how I can return it, and they said to deal with Samsung and they won't help. Has anyone successfully returned a Note7 ("safe version") to Rogers?
[Note 7 Guides, News, & Discussion] note3or2:
If it's more than 1 month they won't accept it as of now. I say as of now because US carriers have started replacing "safe" note 7s with different devices and canadian carriers will most probably follow once Samsung issues acknowledgment regarding problems with safer note 7s.

Until then keep harrasing samsung on Twitter, Facebook and call for replacement.
[Note 7 Guides, News, & Discussion] Brava27:
Note 5 going for 500-600 on Kijiji. Sell it and buy a note 7.

Sent from my Blackberry Bold