yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] Mdizzle1:
Although they are producing millions of phones in a short period of time they would have started the process before it was made public. Also, I don't think Samsung can afford further QA issues with their competitors breathing down their necks with the imminent iPhone 7 and LG V20.

They seem to be taking this recall seriously even if communication with customers/retailers has been poor.
[Note 7 Guides, News, & Discussion] dane_griff:
I can second this. Samsung have released an official announcement on the exchange program in the UK:

http://www.samsung.com/uk/note7exchange/?cid=uk_affiliate_webgains_73669_20160906&source=webgains_uk

Nice to see they are acting pretty quickly on this. I do hope that they allow us to keep our Note 7's until the new handsets are ready for us.
[Note 7 Guides, News, & Discussion] violet182:
Guys, can you help?

I can't find the web form we have to fill out in the UK for a callback on the recall.

Is there a link?
[Note 7 Guides, News, & Discussion] Batfink33:
So we send ours back on the 19th and get a new one straight away? That's not too bad if that's the case.
[Note 7 Guides, News, & Discussion] pigglett:
http://www.samsung.com/uk/support/erms1

fill details in model etc i choose "other" as my problem

keep clicking "next" bottom right and you will get chance to fill in your name etc

good luck
[Note 7 Guides, News, & Discussion] dane_griff:
I've been a life long fan of Samsung, and with all the scaremongering and uncertainties that were being posted on here, it certainly did put doubts into my mind about what to do next. Especially if it meant I were forced to return my handset and go without for weeks on end.

Christ, I was even contemplating opting to return the handset and get an iPhone 7 (when released) earlier this morning.

I do hope they carry out their proposed exchange program without any hitches. This will restore a lot of consumers' confidence in the brand of they turn this around s quickly.
[Note 7 Guides, News, & Discussion] violet182:
Thanks, but I though there was a specific web form we had to fill out? Has anyone got that link?
[Note 7 Guides, News, & Discussion] Rob F1UK:
Well mines completely fubar - reboot loops and effectively bricked as it won't startup fully (just sits there with the blue LED lit). Annoying as it charges cool.... :/
[Note 7 Guides, News, & Discussion] apprentice:
Have you got an SD card in there? In the past this has been the cause of bootloops in other devices owned. Just a hunch.

I have a Samsung Pro+ card and no issues and insanely fast reliable card.
[Note 7 Guides, News, & Discussion] Con1750:
Same thing for me, things are lighting up but no display, cant get any sort of recovery mode or anything
[Note 7 Guides, News, & Discussion] Rob F1UK:
I have the same card, buts it's not in there at the mo...
[Note 7 Guides, News, & Discussion] Batfink33:
Jees, what on earths going on with these phones? Is the battery faulty and sending to much current into the phone and frying parts of it, you've got to wonder if the battery fault is a reason? I wonder if there's a bigger QA issue with them which Samsung haven't said and that's also part of the recall. I'm getting tempted to get my money back but I've bought so many accessories :(
[Note 7 Guides, News, & Discussion] bonerp:
Just because a couple of phones have problems? There are always a few dodgy phones in the first batch. I'm not sure it's so bad it's worth hitting the panic button.
[Note 7 Guides, News, & Discussion] Batfink33:
Seems to be a lot on here having reboots etc. I hope it is related to the battery as changing them will fix the reboots.
[Note 7 Guides, News, & Discussion] bonerp:
Of course there are. Problems always look bad on forums. Look at how many millions have been issued...

Why will a new battery fix reboots?
[Note 7 Guides, News, & Discussion] Batfink33:
I don't know, I was wondering if a faulty battery was sending too much current into the main board and frying things.
[Note 7 Guides, News, & Discussion] bonerp:
Usually due to bad coding or app conflicts.

Maybe the new 7's will come with nougat!
[Note 7 Guides, News, & Discussion] Batfink33:
I don't think we'll get Nougat for a while. I have it on my 6P and it's nothing special. The N7 can do all of what Nougat is bringing anyway.
[Note 7 Guides, News, & Discussion] gibbo82:
Any idea when the note 7 will be back on sale?. Was gonna upgrade with three, but they've removed it from their web site!. Tempted to try the new iPhone 7 plus now if that comes out sooner!.
[Note 7 Guides, News, & Discussion] californiarailroader:
Me too, bad power on PC's, TV's and other electronics can cause all kinds of issues, like random reboots, spontaneous shutdowns, blue screens, black screens, slow performance etc. Bad capacitors are another big issue. If the battery's voltage is fluctuating, due to a bad battery, supporting components, or both, it can cause all kinds of problems.

---------- Post added at 10:10 PM ---------- Previous post was at 10:05 PM ----------

It's pretty bad when nobody knows whether their phone is a ticking time bomb or not, and THAT is what makes this so scary.
[Note 7 Guides, News, & Discussion] californiarailroader:
As the Magic 8 Ball would say-
[Note 7 Guides, News, & Discussion] Mdizzle1:
No concrete answer; however, the latest information from Samsung indicates that the phones will begin to ship from the week commencing 19 September. As you will be placing a new order, I'd expect to wait an extra week as Samsung will be prioritising those who had already purchased the handset or had it on preorder.

http://www.samsung.com/uk/note7exchange/?cid=uk_affiliate_webgains_73669_20160906&source=webgains_uk
[Note 7 Guides, News, & Discussion] s3lover:
Hi I got my note 7 from three as an upgrade do I have to give them the phone back and wait for replacement. As 4 days ago I called Samsung about replacement they took all the details and said they contact me within 7 days so do I let Samsung deal with this ? Anyone have a suggestion please
[Note 7 Guides, News, & Discussion] bonerp:
Anyone had Samsung ring them yet? That's the only way to get a real answer.
[Note 7 Guides, News, & Discussion] iom_jack:
my suggestion is to call instead. they will get your details and your phone details. so get ready your Note 7 Serial number and IMEI. you can further ask more info if you need clarification.

---------- Post added at 10:31 AM ---------- Previous post was at 10:29 AM ----------

rang samsung yesterday. costumer rep is very helpful. He get my details, and my phone detail SN and IMEI and told me that i will receive a call from them withn 7 days for further instruction on how to and when will the item be replace.

Also, they mentioned that Samsung will give some freebie as a goodwill gesture.

---------- Post added at 10:35 AM ---------- Previous post was at 10:31 AM ----------

But are you not going to report it to samsung nor tell it to your friends, social media in case youe phone exploded?
[Note 7 Guides, News, & Discussion] gavinfabl:
Most people dont visit XDA, just techies. So if a Note 7 was faulty, of course that person is likely to contact Samsung or wherever they bought it from. But if you think Samsung would openly reveal any info then think again, This is not an official recall, just a voluntary replacement by Samsung. Samsung are under no obligation to state all the facts. Say somebody had an issue, they could tell customer we will give you this amount of cash plus a new phone, but you are not allowed to discuss in any way, otherwise settlement is forfeited. These types of agreements happen with any company.
[Note 7 Guides, News, & Discussion] daindian:
I have a feeling that the free gifts will be only for people that directly ordered through samsung. The people that ordered through cpw etc will probably get some sort of goodwill gesture from the retailer.
[Note 7 Guides, News, & Discussion] jah:
I had a response to my email to the Samsung UK CEO. Response from President & CEO Escalations:

"Samsung UK are operating an exchange programme and will support our customers who have purchased this device from overseas and are currently residing within the UK. "

---------- Post added at 11:18 AM ---------- Previous post was at 10:56 AM ----------

From UK Engadget site, quote about UK Note 7s:

"At a briefing last week, Samsung admitted that a small number of Galaxy Note 7 batteries had exploded while on charge."

https://www.engadget.com/2016/09/07/samsung-galaxy-note-7-recall-uk/
[Note 7 Guides, News, & Discussion] bonerp:
6 restarts yesterday and 5 already today....running in safe mode to see if problem continues and whether its a dodgy / non compatible app
[Note 7 Guides, News, & Discussion] zonkkk:
During the 4 days I had mine, I had one reset while recording a video.
[Note 7 Guides, News, & Discussion] Batfink33:
I think that's just the briefing we all saw about the 35 exploding. There doesn't seem to have been any in the UK......... yet.
[Note 7 Guides, News, & Discussion] gavinfabl:
Just ring Natwest and try again afterwards. It's their fraud controls . Be grateful even though it's a pITA

---------- Post added at 06:46 ---------- Previous post was at 06:43 ----------

There is no code.

Here's the link http://shop.samsung.com/uk/galaxy-note7/?cid=uk_other_preordernow-note7_20160816
[Note 7 Guides, News, & Discussion] jah:
Good spot, same here [emoji1]
[Note 7 Guides, News, & Discussion] cosimoss:
That is a nice addition if it's not a mistake!
[Note 7 Guides, News, & Discussion] m00moo:
Thanks for the heads up! Order locked in! Bring on August 30th?
[Note 7 Guides, News, & Discussion] gavinfabl:
Not wishing to be a kill joy but the free case and even the VR is not really free. You've just paid £739. CPW was sim free at £699 including the VR but no case.
[Note 7 Guides, News, & Discussion] m00moo:
Its not but I think we were all willing to pay £739 regardless. So therefore the case helps justify the price a bit more considering they sell cases at £40-50 anyway?
[Note 7 Guides, News, & Discussion] jah:
But now apparently no option to order Sim free from cpw.
[Note 7 Guides, News, & Discussion] gavinfabl:
Sounds like a bit of collusion between Samsung and CPW which is not surprising. CPW will do sim free orders again but not with the offers probably.
[Note 7 Guides, News, & Discussion] m00moo:
They've already stopped the freebies and sim free is not available online....like someone said before I think id rather do business with Samsung directly
[Note 7 Guides, News, & Discussion] gavinfabl:
I agree.

But I learnt from previous Samsung launches as soon as a great pre order offer appears it is best to grab it asap and not wait.

The pricing takes a good few months to drop before it takes into account the cost of the freebies.
[Note 7 Guides, News, & Discussion] stevenmu:
Any guesses what case it will be?
[Note 7 Guides, News, & Discussion] bonerp:
glad I ordered sim free from CPW when they started taking orders!! Don't understand why samsung direct is more expensive when its more convenient to have a local CPW store if you get any problems....
[Note 7 Guides, News, & Discussion] m00moo:
the problem i had with cpw was that when i called they said the offer was over when technically it didn't start.... the phone was supposed to be available to pre order from the 16th but this was not the case and it was before but no where to be seen unless you called them up. The offer was therefore the offer was a farce as it was hardly available to anyone and maybe a lucky few that called in. Everyone else gets told that the offers "over" and was for pre orders. The phone doesn't release until Sept so technically all orders before then would be a pre order.
[Note 7 Guides, News, & Discussion] jah:
Blue on Samsung site now sold out!
[Note 7 Guides, News, & Discussion] WESBAR:
Ordered. The 0% Paypal credit swung it for me (£30pm). Much cheaper to get it it sim free with a sim only deal (£10pm) than with a contract which I'm guessing will be north of £50pm with hardly any data etc. Been on the Iphone 6/6s Plus for the last couple of years so excited to see whats changed in Android land!
[Note 7 Guides, News, & Discussion] @home:
Looks like it's mine after all. Sorted with Natwest - Black Onyx ordered.

Roll On 30th August.
[Note 7 Guides, News, & Discussion] bonerp:
Black out of stock too....
[Note 7 Guides, News, & Discussion] Andr3w_95:
Kinda panicking that I won't get my free VR for my sim free model from CPW :| I made sure with the guy multiple times I'd get one but knowing my luck ?
[Note 7 Guides, News, & Discussion] m00moo:
you should be fine as long as you were verbally confirmed one. The guy i spoke to mentioned he received an email to state the deal expires as of after 1800 hours yesterday. I called in about 1810...
[Note 7 Guides, News, & Discussion] ramheer:
If you had made a reservation for a pre order then they allowed you to order by 6am everyone else 8am. I know crazy but luckily I was one of the reservation group so got mine ordered at 6.15am

Tech Zilla

---------- Post added at 10:17 AM ---------- Previous post was at 10:13 AM ----------

By 9am it's all over lol

Tech Zilla
[Note 7 Guides, News, & Discussion] @home:
Sorry to hear that.

Where did you get yours from?

I haven't had a single restart or shut down since I took it out the box & I've over 60 apps installed. No FB though.
[Note 7 Guides, News, & Discussion] bonerp:
Cpw. Mines been ok apart from the odd unresponsive phone button.
[Note 7 Guides, News, & Discussion] Con1750:
CPW mine just shows capacitive buttoms and notification LED, the phone is clearly on as I hear sounds but no display.

Cant get recovery or download mode to come up so definitely fried and not firmware related.
[Note 7 Guides, News, & Discussion] xdaman85:
I called the Samsung number provided by cpw in a text message. They didn't take an IMEI or serial number, just took my name and mobile number and said someone will call me soon.
[Note 7 Guides, News, & Discussion] jongilluley:
That's a bit weird as I was asked for IMEI and serial numbers as well as all my details... and I thinks others are the same.

I'd call back and just check they don't need them.
[Note 7 Guides, News, & Discussion] xdaman85:
I did ask them why they didnt need it. They said that the place I got it from will do the exchange, and that I don't have to send the phone to them. Apparently they'll call back with more details.
[Note 7 Guides, News, & Discussion] cinek2:
I got my phone from cpw and had to provide the serial and IMEI
[Note 7 Guides, News, & Discussion] altugk:
Mine is from CPW too and totally unusable because of restarts. It is like every 10 minutes.

I downgraded the firmware, upgraded again but no improvement. Safe mode also is not making a difference
[Note 7 Guides, News, & Discussion] Talal.k:
Today I have received a phone call from Samsung in my country Beirut, Lebanon. The phone was not released yet as it was scheduled on the 2nd of Sept. and on the first of Sept the recall was announced globally. Thus, they asked me if I want to keep my pre-order then I will receive, in addition to the Gear Fit 2 and the entertainment bundle. several gifts: Value pack: Wireless Charger stand + 1.2M cable, S-View Standing Cover, and a USB connector. Or I can go for the S7 Edge + a free Gear Fit 2. Or I can get a refund. So, What do you think guys?
[Note 7 Guides, News, & Discussion] Batfink33:
Did anyone just get an email from Samsung giving them a link to the latest statement? It seems we have to return our phones to the provider? So it'll have to go back to CPW (for me) and not in fact Samsung? Why have Samsung taken all my details then IMEI, serial number etc. Now I need to phone CPW?

Urghh.
[Note 7 Guides, News, & Discussion] jah:
Their process is catching up. Mail shot to all registered Note 7 customers.
[Note 7 Guides, News, & Discussion] m00moo:
Better that way. Samsung wont have details of every owner especially if they didn't buy from them so why make it difficult trying to obtain all of this information? Instead go back to the retailer that you purchased from, they have your name, number, address and everything else they need to process the exchange.

I just hope there is some compensation for this even if it is a screen protector which probably costs Samsung next to nothing.
[Note 7 Guides, News, & Discussion] BaZ87:
Better for most people but not for me! When I went to collect my handset from CPW (Vodafone upgrade) on the 30th they had a problem - on their system my order showed as being cancelled. Initially they didn't want to hand the phone over until their system would allow them to put the order back on which they couldn't do until the 2nd. I kicked up a bit of a fuss and they agreed to hand it over there and then, and asked me to come back in a couple of days to sort the system out. This never happened though because the phone was removed from sale. So according to CPW now I have no order and never received a phone.

I did call Samsung this morning when I saw the email to find out exactly what's happening and the guy I spoke to has said that Samsung, not CPW, will contact me within the week.
[Note 7 Guides, News, & Discussion] cinek2:
if they start changing their mind the phone goes back and I'm seriously going to have to consider the iPhone :crying: as there are no other decent android phones with this screen size
[Note 7 Guides, News, & Discussion] Batfink33:
It does seem now they want to go through who you bought it from according to this latest email. I'm considering returning it also, such an expensive phone and a hassle as well. But there's no other phone around today as good as it, I'd never go IPhone now.
[Note 7 Guides, News, & Discussion] ianjd:
FWIW A Samsung rep just called to arrange replacement of my pre-order from Samsung UK. The earliest date they could offer was 3rd October.
[Note 7 Guides, News, & Discussion] Batfink33:
Damn!!
[Note 7 Guides, News, & Discussion] BaZ87:
What was the process for the replacement? Would they deliver the new phone and collect the old one on the same day?
[Note 7 Guides, News, & Discussion] cosimoss:
I've just had my return call from Samsung and I'm one of the lucky ones who will get a replacement on Monday! There is a small batch waiting for the lucky few. My one will be exchanged by the courier for a new one. :D

Just the phone and it's accessories to be returned in their small box. The next batch is due for the 19th.
[Note 7 Guides, News, & Discussion] ianjd:
Yup, an exchange on the doorstep.
[Note 7 Guides, News, & Discussion] BaZ87:
That's a relief. My Note is running like a dream so I don't mind waiting til the 19th or whenever they have them on their hand. I just hope it's Samsung that will contact CPW customers.
[Note 7 Guides, News, & Discussion] riz157:
This is going to hurt badly with the launch of iPhone 7. I'm jumping ?
[Note 7 Guides, News, & Discussion] ianjd:
Fingers crossed Smart Switch does a decent job, I'm hoping not to have to do a complete new device set up from scratch. Installing a new screen protector will be quite enough fun.
[Note 7 Guides, News, & Discussion] pigglett:
enjoy that walled garden
[Note 7 Guides, News, & Discussion] ohmegosh:
Ordered directly from Samsung.

Had the same call. I said 'so how do I move everything from my old to my new... it'll take hours'.

Mumble mumble "We'll send you a link to show how to back it up to your computer".

I can't wait... it's going to be StupidSwitch, the app that doesn't take any app data over. And I'll need to have done it *before* they turn up at some random point during the day... but without knowing what time. And then wipe my phone, again without knowing what time to do it.

(Side note, I'll really be doing a manual adb backup, along with a Helium web-to-desktop backup. What a pain in the neck...)
[Note 7 Guides, News, & Discussion] Rob F1UK:
Where did your phone come from? Samsung direct?
[Note 7 Guides, News, & Discussion] bonerp:
Sick of mine restarting after freezing. Back on the note 5. At least it works properly. Might pop into cpw tomorrow and see what the deal is with exchanges.
[Note 7 Guides, News, & Discussion] cosimoss:
Yes, directly from them.
[Note 7 Guides, News, & Discussion] ohmegosh:
I guess you've never used it before...

Short answer. Nope.

Long answer. To prove: Backup everything to a computer using it. Factory reset your Note. Then restore.

Enjoy :)
[Note 7 Guides, News, & Discussion] bonerp:
Cpw are still saying to go through Samsung.... Lols idiots.
[Note 7 Guides, News, & Discussion] ianjd:
Bugger. Helium to desktop it is then. :)
[Note 7 Guides, News, & Discussion] Batfink33:
I've got this awful feeling it's going to be a nightmare getting a replacement from them.
[Note 7 Guides, News, & Discussion] jonboyuk:
Sod 'em. I've gone direct with Sammy!
[Note 7 Guides, News, & Discussion] californiarailroader:
Being from the US, I had to look that up, that's nasty :D lol
[Note 7 Guides, News, & Discussion] Batfink33:
Sammy are telling you to go to your provider now.
[Note 7 Guides, News, & Discussion] D1MKD:
Did they give you a time frame?
[Note 7 Guides, News, & Discussion] BaZ87:
So have I but the only contact back I've received from Samsung so far is the email saying my operator or provider will be in touch to arrange the replacement. And like I said in my previous post I'm going to be more ****ed than all the other CPW orders as according to them my order was cancelled.

I did call Samsung in response to the email and I was told that they, not CPW will be handling the replacement and they'll be in touch but tbh I don't think anybody knows what they're talking about.
[Note 7 Guides, News, & Discussion] Batfink33:
Samsung are even listing all the contact numbers on their website for the providers, it even makes sense for them to send you to your provider as they're much easier tracked then. Not happy with it at all, can see it taking over a month for a replacement.
[Note 7 Guides, News, & Discussion] jonboyuk:
Really? I had the e-mail from them asking for my IMEI/Serial etc etc etc and they would replace it.

Only that they will begin replacements Monday week (19th Sept)

Hahaha! Figure of speech in the UK. Nothing to do with actual sodomy! :D
[Note 7 Guides, News, & Discussion] Batfink33:
Did you not get the email today? It sends you here...

http://www.samsung.com/uk/note7exch...BG5AwL9VzoUvwQM_FCQ4jQbUr_uQp1yYaKjYdgd9m_lxk
[Note 7 Guides, News, & Discussion] jonboyuk:
Ah yea, I just saw this. But no didn't get the e-mail. It's as if they don't care! :'( lol
[Note 7 Guides, News, & Discussion] bonerp:
Says nothing. I wonder what the next confusing message is from cpw and Samsung
[Note 7 Guides, News, & Discussion] Batfink33:
"Just keep your phone".
[Note 7 Guides, News, & Discussion] jonboyuk:
I reckon I'll be down CPW on Monday week for a straight swap over.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Doubt stores will have stock - this will be handled from a distribution centre....
[Note 7 Guides, News, & Discussion] Batfink33:
You might be down but you won't be swapping over :) . Considering Samsung are giving some people exchange dates of Oct 3rd I can see CPW running later.
[Note 7 Guides, News, & Discussion] jonboyuk:
I'm an eternal optimist..... place your bets! :P
[Note 7 Guides, News, & Discussion] Batfink33:
I'm just hoping I get mine for November for my holiday, I'm not taking this bomb on a 13hour flight lol.
[Note 7 Guides, News, & Discussion] jonboyuk:
Given reports today, I don't think you'd be allowed anyway!! You'll have one in a couple of weeks max I reckon. It's too dangerous for them, or any operators/resellers to be slow.
[Note 7 Guides, News, & Discussion] VWnut89:
Carephone Warehouse UK
[Note 7 Guides, News, & Discussion] xperiaman:
Looks like Samsung are passing the buck back to point of purchase ? What happens to people have bought screen protectors etc ? I doubt they will be calling you back unless you bought direct