yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] daindian:
Cpw are a joke. Nobody knows what's going on. I showed them the note that was posted here and they still wouldn't start the exchange!
[Note 7 Guides, News, & Discussion] jonboyuk:
They are a shower of s**t. Wasting my time and money. I'm just going to give it back to them and wait and whinge...a lot.
[Note 7 Guides, News, & Discussion] californiarailroader:
It sounds like The Three Stooges are running the show at CPW [emoji50]
[Note 7 Guides, News, & Discussion] Con1750:
They have a process in place they cant refuse to take replacements, I would call CS and inform them the store are refusing to follow the process, if they cant help ask to speak to a manager, the whole thing has been a mess its purely pot luck that you get someone who actually wants to help.

I chatted to my local store who have pretty much had no direction from CS it seems, people should formally complain as the inconsistency from CPW on the recall has been awful, dont let them get away with it.
[Note 7 Guides, News, & Discussion] ajay83:
The latest on the Samsung UK site...http://www.samsung.com/uk/note7exchange/
[Note 7 Guides, News, & Discussion] Con1750:
Latest from CPW, formally complaining must of done something.

Hi Connor,

Thanks for your reply.

I can confirm that we did receive stock for these on the 19th September from Samsung. Our Warehouse team are in the process of sending out all the replacement handsets to affected customers this week. I have noticed that you have now been allocated a handset of the stock received and so this will be dispatched to you in due course.

The £50 credit note is to applied to you Carphone Warehouse account once the replacement handset has been received, and the order has closed down.

If you do wish to write into our head office, you can find the address here. Please be aware however, that we are the correspondence team and most letters sent in are handled by us.

I can however advise that a cheque for £36.50 for your line rental has been processed to be sent to your home address . This takes anything up to 28 days to be received.

I appreciate your frustration over this matter and I am very sorry for the inconvenience this has caused to you. Our Communications Team have sent out many updates when this has been received from Samsung, so I can appreciate your annoyance at not receiving the correct information at times.

If you have any other questions please reply to this email, alternatively, you can call our Customer Support team on 0370 111 6565. Our lines are open Monday-Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm.
[Note 7 Guides, News, & Discussion] MKchrias:
Hopefully this one is telling the truth!
[Note 7 Guides, News, & Discussion] Con1750:
Well I have it in writing now, they cant refuse it now.
[Note 7 Guides, News, & Discussion] ohmegosh:
60% battery warning message.

So now turned updates off entirely. Lets see if that blocks the battery update since the samsungshop folk in the UK don't seem to want to respond to emails... and restricting the battery to 60% is just plain silly since we'll just spend more time with it sat on a charger.
[Note 7 Guides, News, & Discussion] alltaken123:
Don't take this the wrong way, please.

I understand your annoyance, delays in swapping out the device have caused frustration to many. I don't however understand how you suggest it's silly to limit the charge. I'm sure Samsung's engineers are well versed in the problem and have come to this conclusion after day and night testing since discovery, 60% is the solution until swap out, rather sensible IMO.
[Note 7 Guides, News, & Discussion] BaZ87:
My upgrade mess with CPW/Vodafone was finally sorted this morning so I went into CPW to reprocess my upgrade and arrange my exchange. All going to plan, they had both blacks and blues in stock in their warehouse for delivery tomorrow - they go to reprocess my upgrade and the store's system is down! lol

They're going to give me a call tomorrow to confirm that they're back up and running and touch wood I'll sort the upgrade/exchange out and collect my handset on Thursday. £50 credit from CPW head office + I've been offered a free official case from the store (I'm trying to blag a set of wireless earphones instead as I've got 3 cases already), plus Vodafone have given me next months plan free and accidently wiped off £15+ of international call charges from this months bill when they reversed my initial upgrade. It's been a drawn out process and a bit of a pain in the arse but £200+ of credit and free gifts (including the VR) takes the sting out of it :p
[Note 7 Guides, News, & Discussion] ohmegosh:
Certainly won't take it the wrong way.

http://www.samsung.com/uk/news/local/uk-statement-regarding-galaxy-note7

> A: No, as of September 1, there have been 35 cases, with none reported in the UK. We do not expect the incident rate to grow.

So those crack engineers said that there wasn't any more risk.

They don't appear to be disabling fast charging, nor wireless charging, both of which dramatically increase the temperature of the battery.
[Note 7 Guides, News, & Discussion] alltaken123:
So why are you shunning the update exactly?
[Note 7 Guides, News, & Discussion] mankvl:
In my county Sammy is telling ppl to keep on using the phone and call them ? there should not be a lot of pN7 users because it was canceled the day we should have gotten them
[Note 7 Guides, News, & Discussion] MKchrias:
Just spoken to cpw cs the manager says that my order is still in fullfilment and it will take 72 hours to unlock the order to find out what's happening with a delivery date!
[Note 7 Guides, News, & Discussion] ant78:
So glad I didn't go with CPW with my Note 7, it seems to have been a lot easier dealing directly with Samsung on a SIM free note 7
[Note 7 Guides, News, & Discussion] ohmegosh:
Might be something to do with the loss of 40% of the battery...
[Note 7 Guides, News, & Discussion] @home:
+1

CPW always was a $hit hole of a shop.
[Note 7 Guides, News, & Discussion] californiarailroader:
What country? I thought they were telling everyone to shut them down, and stop using them.
[Note 7 Guides, News, & Discussion] alltaken123:
Do you think the update is needed?
[Note 7 Guides, News, & Discussion] ajay83:
Just received message alert me of green battery update tomorrow.
[Note 7 Guides, News, & Discussion] alltaken123:
I really don't mind the green, everyone seems to be freaking out :laugh:

Still waiting on the message here and I wonder if we'll see a different firmware revision that matches the 60% limit build?
[Note 7 Guides, News, & Discussion] AdzGill:
Me too and mine was a cpw replacement.
[Note 7 Guides, News, & Discussion] alltaken123:
Notification just came in.
[Note 7 Guides, News, & Discussion] neildo:
Me also. Imagine the fuss/confusion if a 1st gen N7 showed a green battery icon.
[Note 7 Guides, News, & Discussion] alltaken123:
I'm tempted to save the new firmware and upload it for a 60% hater to try tomorrow.
[Note 7 Guides, News, & Discussion] cosimoss:
Are there different messages being put out today depending on which phone you have?
[Note 7 Guides, News, & Discussion] alltaken123:
[MENTION=3381848]cosimoss[/MENTION] Yes. Recalled devices are being informed that an update is coming tomorrow that will limit to 60% charge and that the device must be returned.

Already swapped devices are getting notification of a change that will update the battery icon to green and add a battery info icon to the power options screen.

We are still yet to see if this will be a new singular firmware update or two revisions.
[Note 7 Guides, News, & Discussion] cosimoss:
Asking as I got a message in Portuguese which I didn't screen capture so hoping it was the green one as I'm travelling with a (new) replacement note!
[Note 7 Guides, News, & Discussion] alltaken123:
Most likely the green one, if you 100% must know then you could perform a firmware restore and that might prompt the notification again.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Received my notification too of the green battery icon update, was getting worried for a minute...
[Note 7 Guides, News, & Discussion] jonboyuk:
Took mine to another CPW (4th attempt). This time easy peasy. The guy took my phone (no stylus/charger etc) asked what colour I would like (switched to black) and ordered me one of the ones from the 2500+ they have in the warehouse. Although he seemed to think that was a phantom figure. Anyway, he said I should get it by Thursday!! But also warned me that 21st Oct was technically the absolute deadline....so we'll see.

Oh and the £50 compensation (according to the CPW system which he showed me) is *only* for pre-order customers that didn't receive their N7. Well that makes sense CPW. Don't compensate the customers who have to go through all this rigmarole (i.e. me. 13 phone calls and 4 different shop visits). Grr x3
[Note 7 Guides, News, & Discussion] cosimoss:
Update is here, it will decide on which way your note will go!

71.49MB and we have a green battery.
[Note 7 Guides, News, & Discussion] ant78:
Grab.a screen shot :)
[Note 7 Guides, News, & Discussion] cosimoss:
Here:

Other screens are in UK firmware thread. :)
[Note 7 Guides, News, & Discussion] alltaken123:
Updated - New firmware is the same for both old and new devices according to the notes. Green battery icon is displayed on mine.
[Note 7 Guides, News, & Discussion] Note7wilko:
Is yours old or new
[Note 7 Guides, News, & Discussion] alltaken123:
[MENTION=7692587]Note7wilko[/MENTION] 2nd batch replacement. Some are reporting in other threads that the update has resulted in a green battery rather than the predicted 60% limit. Quite the confusing update since those users said the website is indicating they need to be replaced but then the devices appear to be unaffected and result in green battery icons.
[Note 7 Guides, News, & Discussion] bonerp:
Thanks for the forced upgrade Samsung. As it powered off my phone my alarm never went off this morning. Morons.
[Note 7 Guides, News, & Discussion] Note7wilko:
Hi so are we saying that it may update and still charge to 100% and have green battery if it's not affected even though it's a pre order device in the uk
[Note 7 Guides, News, & Discussion] m00moo:
so mine forced just now and I am not able to go beyond 60% now.... great.... my replacement isnt until 3rd Oct....
[Note 7 Guides, News, & Discussion] bonerp:
Replaced devices only are able to charge to 100%
[Note 7 Guides, News, & Discussion] alltaken123:
Yes, this forum has reports of exactly that happening.

---------- Post added at 09:44 AM ---------- Previous post was at 09:43 AM ----------

Downgrade the firmware?

---------- Post added at 09:45 AM ---------- Previous post was at 09:44 AM ----------

Not quite, some original devices are failing the IMEI check on the US site that we all use, but some are updating and getting the green battery.
[Note 7 Guides, News, & Discussion] bonerp:
Why are UK users using a US imei checker? It's already been confirmed this should not be relied upon for UK.
[Note 7 Guides, News, & Discussion] alltaken123:
Actually it's very reliable, I was one of the skeptics. It will give a technical error and offer the US support phone number if your device is batch 2. Batch 1 fails in all regions quite accurately by all accounts. Samsung UK sent me to that checker. Bizarre how the update is giving some confirmed recalls a green battery, I guess it's doing some kind of check that isn't IMEI or at least is more up to date than the website based checking tool.
[Note 7 Guides, News, & Discussion] gCloud:
Is this for sure?
[Note 7 Guides, News, & Discussion] neildo:
My Samsung direct order #376 has been updated and it's a white battery icon for me. When charging a message about safety shows and its limited to 60%

Haven't heard back from CS (contacted on 19th Sept) about a loaner while the replacement N7 is shipped.

Called CS, they don't do loan phones...

Now going to downgrade.
[Note 7 Guides, News, & Discussion] Con1750:
Just received my CPW replacement, at last, what an experience
[Note 7 Guides, News, & Discussion] VWnut89:
Whats annoying is I've still got a none functioning phone and I'm not getting anywhere with CPW to get it exchanged. just a constant fight!

Then there is people with working phones that are getting theirs exchanged before me! so annoyed... And to top it off there is people that haven't pre-ordered and are getting replacements before me. my blood is boiling! :(

Last thing CPW said was that my order is in fulfillment and that they need to unlock my order to try and push it quicker to the warehouse guys and it can take up to 72 hours. i think its just bull**** to delay me a further 72 hours to be honest.

GRRRRR so angry.

---------- Post added at 11:55 AM ---------- Previous post was at 11:50 AM ----------

What was the email or process you used to formally complain?

Thanks
[Note 7 Guides, News, & Discussion] MKchrias:
Did they call you or did you go to store?
[Note 7 Guides, News, & Discussion] Con1750:
Everyone that had a note 7 in the UK was a pre-order they arent fulfilling anything other than replacements. CPW have a set process in place to replace these, take names and report them they cant refuse to exchange them.

---------- Post added at 12:57 PM ---------- Previous post was at 12:55 PM ----------

Email complaints via their website

---------- Post added at 12:58 PM ---------- Previous post was at 12:57 PM ----------

They called me, ive been in previously and had a good moan and got someone chasing my order for me.
[Note 7 Guides, News, & Discussion] xdaman85:
Paddington, but they spoke rubbish.

Samsung Experience store did a great job, took the Note 7 and gave me a replacement the next day.

Try the Samsung Experience store in Oxford Street.
[Note 7 Guides, News, & Discussion] bonerp:
I've got others on order that were delivered to cpw but were recalled before I received them. I. Doubt I'll see those for another few weeks. Onky people who received their pre order are being replaced early.
[Note 7 Guides, News, & Discussion] indie:
Turn of events for me. After calling everyday for 7 days to the same store I finally got them to action the return. When I went in i insisted for my loan phone first before I hand in my Note 7 and they said they would give me a basic non smart phone. I said no it should be a S6 or S6 edge and they claimed they did not have any in stock. After more hassling they finally went into the back and gave me a brand new S6 to use and I then gave them my Note 7. They put through a replacement for my Note 7 Blue and it says delivery expected tomorrow. Lets see if anything does show up.
[Note 7 Guides, News, & Discussion] MKchrias:
Thats what I was told on 13th still waiting!
[Note 7 Guides, News, & Discussion] californiarailroader:
My replacement Note 7 will be here via FedEx this morning, it's a US model (Verizon, SM-930V), do you think the white to green battery color update will apply to ours too? I guess I'll find out in a few hours.
[Note 7 Guides, News, & Discussion] violet182:
Hey Con1750 ,

So it said in your email that you would get the £50 when you received your replacement. Is there any sign of it?

Congrats on getting the replacement finally!
[Note 7 Guides, News, & Discussion] Rob F1UK:
No sign of this for me...
[Note 7 Guides, News, & Discussion] ohmegosh:
"Thank you for contacting Samsung Online Shop and apologies for the delayed reply.

As for the moment we don't have an established loan phones procedure and are unable to provide one, however the relevant department is currently looking into the matter.

Your replacement order has been raised on the 14th of September and we will send you a notification email once we ship it to your address.

Meanwhile, we apologize for any inconvenience caused and remain at your disposal.

Samsung Shop Support Team."
[Note 7 Guides, News, & Discussion] Qassim:
So carphonewarehouse told me that they can't order me a new phone without first taking mine, so took mine in today and they're saying the replacement should be ready tomorrow to pick up.
[Note 7 Guides, News, & Discussion] jadaress1:
Ditto, I voiced my concerns saying others on here did the same but their phones didnt arrive next day. He says he's done 20 of these and they've all come as promised. I have my fingers crossed.
[Note 7 Guides, News, & Discussion] trickie69r:
Just spoke with 3UK and apparently there is a dispatch scheduled for tomorrow to do a door exchange for Friday.

Hopefully this is my replacement Note 7 and not the S6 Edge loan phone.

Fingers crossed!!
[Note 7 Guides, News, & Discussion] MKchrias:
Just had call from cpw to collect my phone, result!
[Note 7 Guides, News, & Discussion] jonboyuk:
I just had a call from CPW too!! I took it in at 7pm last night and now it's here. Fair dos, if that's all they had to do, why don't they spend a bit of time briefing the stores. Phew. Saga over (touch wood).
[Note 7 Guides, News, & Discussion] Qassim:
Good stuff. Makes me optimistic for tomorrow :)
[Note 7 Guides, News, & Discussion] neildo:
I complained bitterly this morning to Samsung CS and the Exchange Programme line. Was promised a call from Exchange Programme line Manager this afternoon - nothing yet but interestingly the replacement N7 is now showing in stock on Samsung Shop order status page :)
[Note 7 Guides, News, & Discussion] jonboyuk:
I looked at the screen in CPW yesterday and it showed circa 2700 in stock! I reckon Samsung have sent a huge amount of them to the UK.
[Note 7 Guides, News, & Discussion] MKchrias:
I have a new note 7 with a black square, going to be a long night! Hope everyone gets their's soon
[Note 7 Guides, News, & Discussion] neildo:
Samsung Shop Order status now showing 'Shipped' yipee!
[Note 7 Guides, News, & Discussion] s3lover:
Hi I just spoke to 3UK they said they have not got any word from Samsung about stock of note 7's until Samsung sends stock to 3UK then it could be a few weeks yet
[Note 7 Guides, News, & Discussion] ant78:
My samsung direct order came today, just got back from work and it's done the update. Battery showing as Green and I'm really happy with the phone :)
[Note 7 Guides, News, & Discussion] Note7wilko:
Cpw are being ridiculous. I have no way of getting into store but are refusing to exchange by any other method .

My device says affected . Is everyone doing the software update that has the original phone or staying clear
[Note 7 Guides, News, & Discussion] @home:
So does mine, so what does that mean. What is the time scale for it being delivered?

I'm still using the old one & will flatten when it's time to swop.
[Note 7 Guides, News, & Discussion] Batfink33:
When did you order it?
[Note 7 Guides, News, & Discussion] ant78:
Last month
[Note 7 Guides, News, & Discussion] neildo:
For me I received the first N7 the day after status changed to 'Shipped'

I've been messing about with custom recoveries (TeamWin) this afternoon trying to undo today's 60% limiting update. Appears Samsung have integrated the check into the bootloader as I can't get the N7 to revert to http://www.sammobile.com/firmwares/download/92989/N930FXXU1BPHA_N930FBTU1BPHA_BTU

If the courier doesn't ask for the old N7 then I'll continue to play with it.
[Note 7 Guides, News, & Discussion] @home:
Would Samsung not charge you for the second phone?
[Note 7 Guides, News, & Discussion] Con1750:
Nothing yet either, email states after order is closed, its closed upon picking up the replacement however this is also unclear whether this is a credit to be used in store or whether it goes back to the card, id imagine it would take a few days regardless.
[Note 7 Guides, News, & Discussion] gibbo82:
Three network pre-order delivery date has already gone up to 13th September for both colours!. was 30th August yesterday! :(
[Note 7 Guides, News, & Discussion] Biggenz:
No way I'm paying that for the Note7! If you look hard enough, there's always ways to get a good deal. When the S7E was on pre-order, I managed to get it sim free for £477 when everyone else paid £639.

Time to see what deals are about.
[Note 7 Guides, News, & Discussion] xdaman85:
Preordered my sim free Note 7 from Carphone Warehouse straight as it was available on their website. Their website advertised a delivery date of 30th August, however the earliest delivery date I could choose was the 31st of August.

Oh well, 1 day won't kill me.

I feel a bit silly upgrading from a Galaxy S7 Edge, but I just love a new shiny phone every quarter. :)
[Note 7 Guides, News, & Discussion] English_Gentleman:
I ordered mine from CPWH and it'll be released on Fri 2nd Sept. I won't be able to collect it until Saturday the 3rd. I'll definitely be putting a cover and screen protector on my phone. The ONLY DAY I didn't use a case with my N4 I dropped it and made a scratch in the aluminium surround. Luckily I had a screen protector on, as that took all the damage. The actual screen is as good as the day it came out the box.

I get a free Gear VR headset. That will be being sold as I have no use for that!
[Note 7 Guides, News, & Discussion] xdaman85:
Why the 3rd of September?
[Note 7 Guides, News, & Discussion] dai_griff:
My delivery is confirmed from 3UK for the 30th. Not long to wait now.
[Note 7 Guides, News, & Discussion] English_Gentleman:
I am working that day.
[Note 7 Guides, News, & Discussion] apprentice:
Here's a pretty good review of the official cases:

https://youtu.be/WBr_qKCqJwg

I already bought the LED one!
[Note 7 Guides, News, & Discussion] gavinfabl:
I should have my Note 7 this Wednesday.
[Note 7 Guides, News, & Discussion] xdaman85:
Same, can't wait. Took a day off from work, hopefully they don't delay.
[Note 7 Guides, News, & Discussion] BaZ87:
Where are you guys getting it from?
[Note 7 Guides, News, & Discussion] SColl07:
Bit the bullet on Friday night and ordered from CPWH. Upgrading from the Note 4, grown to love the Note 4, hoping the smaller width doesn't make the screen look massively smaller.
[Note 7 Guides, News, & Discussion] gavinfabl:
I thought you ordered from CPW?

Mine arrives this Wednesday 24th August via from.ae.
[Note 7 Guides, News, & Discussion] xdaman85:
Yep, I ordered from cpwh, they said 31st of August on their confirmation email.

How are you getting it on 24th?
[Note 7 Guides, News, & Discussion] gavinfabl:
Because mine is not coming from CPW as per my previous post, its coming from "http://from.ae".
[Note 7 Guides, News, & Discussion] xdaman85:
Sorry missed that initially, it'll be in your hands 1 week before a lot of people in the UK.
[Note 7 Guides, News, & Discussion] gavinfabl:
Indeed, plus it is the dual sim version (duos). I have a pre order with CPW. I am keeping the Gear VR from that order, but I have already pre sold the CPW Note 7.
[Note 7 Guides, News, & Discussion] jah:
Which courier option did you pick? I may follow your choice as i prefer dual sim
[Note 7 Guides, News, & Discussion] gavinfabl:
FedEx. DHL apparently takes 3-5 working days.
[Note 7 Guides, News, & Discussion] m00moo:
Can anyone confirm the Samsung delivery date for preorders? Iirc it said either delivery from ot dispatch from 30th Aug. Anyone confirm?
[Note 7 Guides, News, & Discussion] Rob F1UK:
Not to card, my replacement arrived a week ago. Guessing I'm going to need to chase it...
[Note 7 Guides, News, & Discussion] iom_jack:
so just a query. what are the things do we need to send back to them?

everything? (excluding VR i suppose)

any case that anyone received their new Note 7 and the delivery man or courier did not ask for your old one to return?
[Note 7 Guides, News, & Discussion] violet182:
Sorry to be a pessimist....but theres no way that refund is happening unless you harass them again. Even then.....
[Note 7 Guides, News, & Discussion] jongilluley:
When I sorted mine out as a door step replacement I gave in the phone fully boxed with charger etc. They just handed me a new sealed replacement.

I kept the VR as that was part of the original purchase and didn't need to go back.
[Note 7 Guides, News, & Discussion] Con1750:
I have it in writing from their complaints department, if they refuse further i'll just take it further, they would be pretty silly to refuse something they have offered over email.