yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
You: Hello

Dianne R: For the recall of note 7, are you able to returned it to us?

You: I am interested in a loaner phone. Was told tmobile would provide one of my choice

Dianne R: As of now loaner phone is no longer available on us.

You: The updated memo that just went out says it is

You: I'll make the link smaller.

You: http://goo.gl/u8aEer

You: you can copy and paste that into your browser and read. T-Mobile updated its procedures

Dianne R: Just to give you a heads up loaner phone is no longer available anymore.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Because all of their earnings are based on meeting sales goals. Not being smart about the world of mobile technology and current events.

---------- Post added at 10:34 PM ---------- Previous post was at 10:33 PM ----------

This is the type of mess that makes me hate these companies.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Yep....I'm already taking down names etc... BBB is coming next just for the headache they are causing me to return this phone.
[T-Mobile Note 7  Guides, News, & Discussion] JT man:
Wow! I hear you buddy...
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Was just offered a J7 again from another supervisor.
[T-Mobile Note 7  Guides, News, & Discussion] JT man:
Well I really don't want to exchange unless I have too, I'm ignoring all this news coverage I'm just not having theses issues on note 7...
[T-Mobile Note 7  Guides, News, & Discussion] suzook:
SO glad I just returned this POS inferno making phone. Samsung REALLY F'D up this time. I didnt like the stupid [MENTION=237736]SS[/MENTION] edge screen anyway. Waiting for the ASUS zenfone 3 delux. I am so done with these stupid edge screens. Its a fad, will die off like curved tv's.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I doubt the less pronounced edge will go away.

With a case its not even an issue really. My only gripe is the smart doesnt recognize on the curved portion.
[T-Mobile Note 7  Guides, News, & Discussion] suzook:
A case covering a beautiful design. Ruins it. Also, all the curve does is distort the display, basically making it smaller. If they were gonna go edge on the note, they should have made screen 5.9 inches. The phone itself would have been the same size as a note4. Shame, as I have owned every note. Now its time to move on.
[T-Mobile Note 7  Guides, News, & Discussion] csimms:
this is what i got when asked if i can pick any phone i want to use until new note 7 arrives

You would be able to pick up a phone at one of our retail stores. You would look at making EIP payments on the phone until the new Note 7's become available. You are able to jump out of the temporary phone with no penalty. *JoelK
[T-Mobile Note 7  Guides, News, & Discussion] HtcOnekid:
I did a JOD to the Iphone 7 and got this email!

Has anyone experience this before while on JOD
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
That's a new one. I didn't get any email or notification like that when I did my JOD from the S7 edge to the Note 7.

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
What exactly is J7?
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
It is a low range Samsung Galaxy phone. My father in law bought 2 back in May for him and my mother in law. It's got decent specs for a cheaper phone.

http://www.t-mobile.com/cell-phones/samsung-galaxy-j7.html

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Lol! I can wait this out!
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
God I hope this is true! Is Phandroid reliable? A Gear VR, oh yeah!
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
If Samsung deactivates people's devices that won't be good for them on top of all this.
[T-Mobile Note 7  Guides, News, & Discussion] giourias12:
I tried to return mine today in the store but since I purchased it on the phone they told me I had to call customer care and mail it. Is there a different way to avoid this headache?
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Right now no. Some people are having success while others are getting the run around
[T-Mobile Note 7  Guides, News, & Discussion] giourias12:
Man, I hate going through this.
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
I'm getting the run around.... I call morning..... they said go to the store and get a loaner.... I went to the store and they tell me call customer service because I ordered the note 7 online.... this is very frustrating.

While I was in the store they told me if I want the s7 edge I would have to pay for the taxes of the phone... I was like why do o I have to pay when it's a loaner?
[T-Mobile Note 7  Guides, News, & Discussion] Djapatos:
Most tmo store associates are either clueless about whats going on or just dumb. If you rather deal with someone else just call the number on that pic..that was taken from tmo site.
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Thanks
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
In one breath it's a stupid arse design, in the next breath you says it's too beautiful to put in a case. Enjoy your new phone pal.
[T-Mobile Note 7  Guides, News, & Discussion] Lancerz:
I'd try a different store, I'm sure I read that no matter if you purchased it online or in store you still return it to your local T-mobile store. I purchased mine online also but I have 3 corporate T-Mobile stores by me so if anything I'll try all of them lol.
[T-Mobile Note 7  Guides, News, & Discussion] Briankbl:
I am on JOD. Was supposed to return my Note 5 and whatever I owed would be credited so I could jump to the Note 7. I preordered N7 so I've had it since the 18th of August. I kinda procrastinated with sending my N5 back lol.

So I went in to my local tmobile store. There was a long line. Probably waited for nearly 45 minutes. Luckily, the rep I spoke with called somebody and had my return date on N5 pushed back so I could keep using it until they get the new N7 shipment in. Which is a really good thing as she told me they don't do loaner phones there, so my procrastination paid off lol. Also, she told me to keep my N7, just keep it turned off and no charging. Bring it in to swap when new batch arrives.
[T-Mobile Note 7  Guides, News, & Discussion] drmacrofish:
I highly doubt the truth behind this one. If it were the case, this isn't something Sammy would keep a secret. They would let it be known so that potential customers dont jump ship. Already a lot of people have likely moved on from the Note 7. Gone the iPhone route or done something else.

It would be really nice though....

Edit:. As far as this whole loaner phone thing goes, seems like t mobile can't get their act together for this either. They told me to go into the store to get a loaner and that it would be an S7 . If the store doesn't have any in stock, then I could pick anything in their inventory. I just know if I go into my local store though that they are gonna be like, uh, no idea what you are talking about.

At least I have my Nexus 6p running N to use for now while my lovely Note 7 sits collecting dust....oh, what to do.
[T-Mobile Note 7  Guides, News, & Discussion] suzook:
The curve of the screen is stupid, not the phone overall. Geez, talk about a fanboy. I have always liked samsung products, but open your eyes, there are other options. Just saying. Enjoy your bomb.
[T-Mobile Note 7  Guides, News, & Discussion] guaneet:
Delete
[T-Mobile Note 7  Guides, News, & Discussion] drmacrofish:
Uh, wrong thread man.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
J7 is the loaner device that will be provided The site will be updated to remove "loaner of your choice" because it is causing issues. People that were given high end phones as a loaner you will be charged taxes on your account up front or next billing. iPhone 7 Plus may just be my device of choice now. This whole Samsung debacle is annoying me.

[MENTION=549223]drmacrofish[/MENTION] did not mean to quote you.
[T-Mobile Note 7  Guides, News, & Discussion] Chr0nicDreamz:
Rep told me the same thing. Thing is, I went into the store and the rep there showed me the email from corporate that stated any phone in stock but must be initiated by the user calling 611
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Who said anything about being a Fanboy? I was talking about contradicting statements in two of your comments.

Lol your comprehension is lacking my friend. Take your angst at Sammy and direct it somewhere else. Or at least figure out whatever you are talking about.

You tell someone to enjoy their new phone and they call you a fanboy lol...
[T-Mobile Note 7  Guides, News, & Discussion] drmacrofish:
Hum well, went into local store after all. They actually knew what was up. They did give me a choice of phone and I went with a S7 edge. They wiped out my prior jump on demand and put the S7 on my JoD plan. Then when new Note 7 comes in I am supposed to be able to return this one and get another Note 7. They said this will. Ot burn an extra jump. God knows if all this will actually work out right, but there were two other people there doing the exact same thing, so at least I know I won't be the only one in this boat. And you better believe T mobile will have to make it right or else I will be raising hell.

Edit:. And I was there for 45 minutes total, so not too bad.
[T-Mobile Note 7  Guides, News, & Discussion] danon.brown:
Did you give up the phone with all the accessories or just the phone and charger?
[T-Mobile Note 7  Guides, News, & Discussion] drmacrofish:
I gave back most of the accessories, but not all. [emoji12]
[T-Mobile Note 7  Guides, News, & Discussion] toastido:
Tell them to check in c2. There's a document on how to process the return in store without POS receipt.
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
That is wrong. They are offering the S7. Yes it shows shipping and tax which I did not pay and was Aldo assured that it would not hit my bill and that as soon as the replacement Note 7s come in, I just turn in the loaner and the EIP that shows on it will be cancelled. Also told by 3 different T-Mobile reps, one being the manager at the local store I always go to, that they will have replacements sometime later this week or early next week.

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
They are getting the phone and the box. That's it.
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
I'm definitely keeping the Spen
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Yeah, I traced the original source back to Reddit. The story changes just a bit every time it's told! Turns out the Gear VR was originally the promotion in France where I suppose, the original shipments had yet to arrive to anyone but have, of course, been recalled. Phandroid quoted a French guy way out of context!

---------- Post added at 02:10 PM ---------- Previous post was at 02:04 PM ----------

What do you need the accessories for if you're going to get an iPhone?
[T-Mobile Note 7  Guides, News, & Discussion] Dvanzutphenkann:
Man I can't agree more
[T-Mobile Note 7  Guides, News, & Discussion] HtcOnekid:
What is this a code on the store system
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
To convert it to USB-C lol.
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
So, went to my local T-mobile store and got my loaner S7 Edge. Signed up for the new Gear VR on the Samsung site. I'll update if I get confirmation that it went through. The guy that helped me was very knowledgeable about how this all works. He said they'll let me know when they have the new Note 7's in stock and I can just switch my S7 Edge out at that time with no change. They did charge me for the taxes on the S7 Edge, but he said they'll reverse it when I get the Note 7. I did return my accessories, but he never checked. Hope that helps.
[T-Mobile Note 7  Guides, News, & Discussion] mgbotoe:
It is amazing...i never realized tmobile phone selection is so limited....

if i return my note 7 my choices are s7 edge...iphone or flat s7....damn..
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
They only offered my an S7 as a loaner. Could have at least offered me the S7 edge like I had before I traded up to the Note 7. I may go into my local store or one of the other stores around here and see if I can get something with a bigger screen as a loaner while I wait for my replacement Note 7

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] StaticMoot:
I'm wondering if they ran out of S7 Edge. I dropped in to a local store right when they opened on Sunday and the girl at the counter called the number for me. Their paperwork says S7 loaner but she requested an edge for me. Also let me select the color I wanted, which was pretty cool. According to T-Mobile, if you do the loaner program then you don't need to go into the store to get your new Note 7 when they release. The loaner signs you up to have a note 7 shipped directly to you when they new ones are finally government approved.

Obviously I'm taking this with a grain of salt, but we'll see what information is in the box with the loaner phone.
[T-Mobile Note 7  Guides, News, & Discussion] Dvanzutphenkann:
https://www.google.com/amp/thenextweb.com/gadgets/2016/09/12/remotely-kill-galaxy-note-7/?amp=1

Look what happens when big government doesn't get involved. France to receive the replacements this week. Also Sammy may just kill the note 7s that aren't returned by September 30th
[T-Mobile Note 7  Guides, News, & Discussion] Sincere11105:
Different places different taxes. Also different down payments due to credit
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Can anyone check the weight of their last pre order? If it a s7 edge or note 5 it weigh about the same as mine if you multiple by 2...if not it more than likely the tab e
[T-Mobile Note 7  Guides, News, & Discussion] susy1990:
But how would the UPS app notify you of shipment before the T-Mobile app. I have it too. Do you have to link it to the account?
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Sorry bro! Im hoping is my Note 7s. Anyone else get this? I ordered the tablet around noon...if someone ordered before then they might have this too if that is what it is
[T-Mobile Note 7  Guides, News, & Discussion] BlueGoldAce:
Ups notifies you the moment a package, any package, is addressed to you.

T-Mobile is significantly slower. I have received phones bdofe T-Mobile even listed it shipped. Ups is always up to date.
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Did you order the tablet earlier?
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
Wasn't the down payment 69.99 across the board?? Must have been the taxes I am guessing then...
[T-Mobile Note 7  Guides, News, & Discussion] susy1990:
Oh okay. So once they ship it to me UPS app will notify me. Cool. Good to know. Another website I will be constantly stalking lol.
[T-Mobile Note 7  Guides, News, & Discussion] Raiden8816:
So the rep on the phone told me that the Note 7 qualifies. But, I would need to cancel the order and then reorder the phone and then buy a data package for the tablet. No thanks.

Facebook replied with the Note 7 not being eligible with the promotion again lol. So much transparency with the hype train. #fail
[T-Mobile Note 7  Guides, News, & Discussion] BlueGoldAce:
You can also set up email notifications, or mobile app notifications. They are nearly immediate in my experience.
[T-Mobile Note 7  Guides, News, & Discussion] Syst3m Deadlock:
Is the ups app not working for anyone else? I'm also on an iPhone at the moment, so that may be why. The website doesn't seem to work either. Weird
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
My total was 69.99, the taxes on that plus the total tax off the device came out to a 140 something due today balance.
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
You jist tell it your address when u register, and it will notify you when ANYTHING is shipped to your address, and who it is from and details about it...

---------- Post added at 06:01 PM ---------- Previous post was at 05:59 PM ----------

Technically it doesn't even have to be addressed to YOU, just headed toward your address

---------- Post added at 06:02 PM ---------- Previous post was at 06:01 PM ----------

The app will push notify you IMMEDIATELY... No need for stalking on the My UPS app
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Call them back to get a different rep
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
He wants commissions
[T-Mobile Note 7  Guides, News, & Discussion] Raiden8816:
Do you need a data plan with the tablet? I would assume no.
[T-Mobile Note 7  Guides, News, & Discussion] Braves2k11:
Where do u go to check once on the ups site
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
Exactly the same as mine...

---------- Post added at 06:07 PM ---------- Previous post was at 06:05 PM ----------

I mean, you don't NEED it, if it is wifi capable and you have wifi access (tethering off phone if mobile)
[T-Mobile Note 7  Guides, News, & Discussion] Raiden8816:
That's what I told the rep.
[T-Mobile Note 7  Guides, News, & Discussion] rcobourn:
I think we are breaking the UPS site with our stalking. Can't access My UPS Choice right now.
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
There was an article on another site where they reaches out to Samsung and they said "as of now no plan to deactive any phones"

I really think it all depends here in the US what the CPSC will do. Remember Samsung will still be able to sell the Note 7 in other countries so if the CPSC gives them a hard

time here in the US i can totally see Samsung not selling the note 7 in the US only.
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
*Update* Just checked the status of my free Gear VR and it shows Submission Approved. Preparing for Shipment. So, that link is legit. ICYMI https://promos.samsungpromotions.com/TryOnTheFuture/
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
I highly suggest everyone to call 1-844-275-9309. This is the number that a TMO rep, that knew what they were talking about, gave me. I now have 2 s7 edges being overnighted to me as loaners for the Note 7s. Once I receive them just gotta take the Note 7s to my local store to be recalled. You will be refunded anything paid to the eip for the recalled Note 7s within 30 days. Then once they receive the replacement Note 7s they are notifying and sending them out. Then once you get them you just gotta send back the loaners s7 edges, which a label will be included. Your eip will restart. Simple. Took about ten minutes total. Didn't pay a dime.
[T-Mobile Note 7  Guides, News, & Discussion] dems86:
Yeah, that's the number that I called and it took 5 minutes to have an Edge on the way...was told that anything that hits my bill over the S7 Edge loaner will be credited and that I won't be paying anything out of pocket for it, and just turn it in when new Notes arrive. Seems like the people on the end of that number have their stuff together, because I read off what the newsroom lost said and the lady was like "Yes, Yes, that's correct, you are making this easy for me" lol

They only had Silver and Gold left in stock of the Edge btw, no black (I called around 9:30PM PST last night)
[T-Mobile Note 7  Guides, News, & Discussion] truckerdewd:
This sucks cause all I was offered was the regular S7 which I'm not thrilled about. Hate having to use a screen smaller than 5.5 inches. If I wanted a small screen, I would have bought an iPhone

Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
I'd call in and have it shipped to your door.
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
That's what is happening
[T-Mobile Note 7  Guides, News, & Discussion] Roach419:
I wonder if the loaner program will work for me, even though i still have my note 4 i was supposed to trade in....
[T-Mobile Note 7  Guides, News, & Discussion] Unheard:
Are you on JOD? I'm running into an issue where my Note 5 that I mailed back has been misplaced (it's possible I used the wrong label, but TMO is looking into that). Because of that, the Note 5 is still on my account. Trying to do the exchange to an S7E has gone no where fast.
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
Same here but as I only have one payment left on my Note 4, I'm going to return the Note 7, cancel the Jump [old JUMP Program] and reorder the N7 when it becomes available.
[T-Mobile Note 7  Guides, News, & Discussion] csimms:
i did that they are giving me a note 5 but didnt say anything about sending it back told me to hold onto my note 7 until the new ones arrive and then return both of them when i get the new note 7 but hope your right cause she told me it was going to basically be a free for all when new ones arrive i will call tomorrow probably after recieve note 5 and see if i have to ship note 7 back now or wait
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
Looks like folks in the UK are getting their replacements already.

http://xdaforums.com/note-7/help/note-7-recall-t3453380/page61
[T-Mobile Note 7  Guides, News, & Discussion] havok8301:
Just called number provided and have a silver edge on the way. I asked if I was going to be paying for the edge and Rep said no because you are only going to have phone for a week to two weeks tops. Said they are expecting shipment of note 7s in 2 weeks max.

---------- Post added at 06:49 PM ---------- Previous post was at 06:44 PM ----------

I'm in the same situation I was supposed to trade in my note 4 as well which thankfully never mailed phone in because of recall. Just called number and they are sending me silver s7 edge overnight. I didn't even mention my note 4, I just told him I was calling about my note 7 return and that I was interested in a loaner phone and Rep asked what I would like I said s7 edge because it's closest to the screen size of a note. Hope this helps
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Filed BBB complaint. Could not return my phone even with a Note on my account.
[T-Mobile Note 7  Guides, News, & Discussion] Roach419:
I also just called in, and waitimg for the eip documents to sign and ill have an s7 edge overnighted...never asked about my n4 either
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
As a Recalled product. They can not refuse the return of the device. However, They can stipulate the method of exchange. You didn't provide any details in this message.

If you bought it of the Grey market(Ebay, Craigslist or private sale) you are still entitled to a replacement device. Per Samsung you go to the branded sales channel for grey market. I.E Verizon phone used on another network you still go to Verizon. (This is the challenge)

Reference material:

https://www.consumerprotection.govt...sumer-information/product-safety-and-recalls/
[T-Mobile Note 7  Guides, News, & Discussion] SBERG117:
Returned my Note 7....

At first I thought I would ride it out but honestly got nervous.... I just came to the conclusion that I didn't want to be a statistical casualty in case something went wrong.... Really liked the phone and hope to get another once things are straightened out but for now it's back to my trusty non-explosive N4...lol.

Just got back from a TMO store and they handled the refund with no issue. They gave me a option to go with a S7 but I declined... Was told my refund would show back in m y account within 30 days....

Really does suck returning the phone but nerves got the better of me...lol
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Did they tell you that you are to be billed for the taxes on the loaners and that if you decide to get the note 7 back that they would refund it ?

That is what i was told.