yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I quoted that because another user said not to worry because there has been no official response and three hours later a guy posts an article with an official response for Tmobile. I thought it was ironic.

---------- Post added at 09:10 AM ---------- Previous post was at 09:07 AM ----------

For the lazy:

https://www.cnet.com/how-to/how-to-return-or-exchange-your-note-7-amid-global-recall/
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
I'm online looking to see what phone I'm getting now. I am sending back my Note 7 until a new batch comes out. iPhone 7 isn't until next week so it's either Nexus 6P or Oneplus 3
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Ok just got off the phone with T-Mobile. They are offering full refunds/exchange for another device/credit or you keep the phone and they will send you a new one IF AND WHENEVER the new batches come in. There is no date on when this will happen. Samsung knows where the problem lies and they are fixing it now. No one knows the turnaround time when these new Note 7s will come out. Samsung will make the follow up announcement.

As far as the gifts they are yours..you do not have to return them.

There is no deadline so you do not have to make a decision today, tomorrow, or the day after. This is a worldwide issue so you can either return the phone get your money back now or keep your device if you see no issues and still later exchange for a new batch device. You will not be charged restocking etc.

Lastly T-Mobile offered me a loaner device if I wanted to return the phone(something comparable to the Note 7 so S7 edge etc). So I guess check with your local store and see what they can do for you.
[T-Mobile Note 7  Guides, News, & Discussion] bajasur:
What do you mean they offered you a loaner? In store or CSR?
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
If they would have allowed carriers to release the Note 7 early, to those who preordered, they may have avoided so many defective devices at once. Plus they would have had a couple weeks of testing data before official launch. Just saying...

I'm gonna keep mine until they start sending out replacements. There isn't any device that even comes close to the Note.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
I know it is probably too early but has anyone received a tracking number for the new phone in case you returned your defective phone already ?[emoji23]
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
They put a note on my account(over the phone) to give me a loaner(in store)

I have my return shipping label already. They sent it via email.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Umm Pre-Order isn't the same as beta test, whether you get it sooner or not you are paying for a fully functional device that won't burn your face off, no matter how small the chances are.

Part of that 850 bucks is R/D.
[T-Mobile Note 7  Guides, News, & Discussion] bajasur:
Interesting. I tried that and they laughed at me. I'll just have to JOD to something new and then jump back when a new device comes out.

Personally I'm not going back to the note 7 for a few months to allow for quality control issues to resolve themselves.

I am experiencing lag and frame drops and studder on my device like a mofo
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
In my case, i will just keep it until they start shipping out replacement from new batch.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Yeah I'm currently looking at Nexus 6 & 6P maybe a Oneplus 3.

This is very disappointing tbh
[T-Mobile Note 7  Guides, News, & Discussion] drum747:
Man. The 1st device I received had the lag issue and a little blob of glue on the edge of the screen. I sent it back and the replacement has been great. Battery life and zero lag. Figures. Lol. Oh well, Samsung is handling the proper way as far as I ak concerned.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
See, i usually never buy a device/car/ from the the 1st batch. This is the 1st time i ever pre ordered something. In terms of automobiles, i almost always buy the last year model right before the next generation. The 1st years of a new generation vehicle may have issues.

This is just me personally.
[T-Mobile Note 7  Guides, News, & Discussion] bajasur:
6P is an excellent device even a year later. I think I might float around on an HTC 10 for a few months until Note 7 is fixed

At least the 10 has proper root
[T-Mobile Note 7  Guides, News, & Discussion] altimax98:
You had that too??? The lower left side of the display?

I am not complaining, I switched to a blue one afterwards which I love, but wow.

For anyone wondering, I could be wrong, but none of the damaged phones have occurred in the US. What carriers are doing is the quelch the fears of customers. Most if not all of us are in the clear.
[T-Mobile Note 7  Guides, News, & Discussion] drum747:
Upper left. Lol
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Same thing I said when I saw the news. It is the ones with EXYNOS processor. NOT SNAPRDRAGON
[T-Mobile Note 7  Guides, News, & Discussion] The Apostle:
Was just in a Best Buy store. They had all the N7 devices powered down. I powered them all up. Once they realized they quickly turned them all back off. Lol. I was like "fire"...
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
I agree with you. I'm just saying it would have been smart for them to let some preorders go out before official launch in hopes to minimize any defects (unglued/over glued screens and isis inspired suicide bomb phones)

Now they have the chance to send out this next batch unlocked, right? Lol
[T-Mobile Note 7  Guides, News, & Discussion] Braves2k11:
I preordered on 4th and filled out the link and it said I am eligible and gave me tracking #
[T-Mobile Note 7  Guides, News, & Discussion] jfpbookworm:
Yeah, no offense to anyone here who works for T-Mobile, but anything that begins "a rep told me..." is about as trustworthy as a political post on Wikipedia, even less so if what they're telling you is helping make a sale.

EDIT: to performatively show why it's not trustworthy.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Wikipedia is very credible
[T-Mobile Note 7  Guides, News, & Discussion] seeking:
Isnt the whole point of having a preorder is so the carrier can tell the supplier how many phones they want to order?

Its so annoying to me, why cant networks just be like preorders start 8/3 through 8/10. Then on 8/10 at close of business they send the order to samsung.

All these back order rumors are so stupid...we pre ordered so that you have time to produce the phones for us...

I ordered blue on day 1, my tmo says ill get it by the 19th, but it seems like anyone who ordered after that has a later date and thats not fair at all
[T-Mobile Note 7  Guides, News, & Discussion] BigMosley:
I just saw the display model for the Note 7 in Costco and man that thing looks clean. I still have the Note 4 which screen isn't really too bad compared to other phones but that note 7 screen is simply gorgeous. The only thing that annoys me is that the stores have display models and there's constant ads on television and on Pandora for the phone and the people who pre-ordered almost a week ago are still sitting here with nothing. I realize I'm just being slightly impatient and the phone will probably be in our hands within the following week but all those ads are getting so annoying. ?
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
As long as you can verify the source...

Sent from my SM-N920T

---------- Post added at 03:10 PM ---------- Previous post was at 03:07 PM ----------

I think there are plenty of folks that will get them early, but there is just such a "split" of the supply that some will inevitably have to wait a little longer (but not saying that TMOBILE'S system is accurate by any means, u can't go by that),but there will be peeps that waited a bit longer, so they will, in turn get served a little later...

Sent from my SM-N920T
[T-Mobile Note 7  Guides, News, & Discussion] cbutters:
While you are waiting...

http://www.displaymate.com/Galaxy_Note7_ShootOut_1.htm
[T-Mobile Note 7  Guides, News, & Discussion] besweeet:
Tl;dr:
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
How many people won a cookbook today in hopes of winning a Note 7?
[T-Mobile Note 7  Guides, News, & Discussion] besweeet:
Everyone who didn't win one of the bigger prizes got a handy dandy cookbook.
[T-Mobile Note 7  Guides, News, & Discussion] toastido:
Yep. I got me a cookbook. Yee to the haw.
[T-Mobile Note 7  Guides, News, & Discussion] vinyl3131:
Yea. Ordered on the the 3rd and card was charged on the 4th.
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
If u were charged on the 4th (from TMOUS) ur device would have been in ur hand on the 5th, 6th, LATEST..
[T-Mobile Note 7  Guides, News, & Discussion] Rydah:
I'm still laughing about the cookbook and the overnight overnight shipping. It all depresses me down inside. HA HA HAH! (Joker laugh...)
[T-Mobile Note 7  Guides, News, & Discussion] rcobourn:
I was charged immediately. I think in my case it's because I have a business account. I suspect they don't think businesses will care if they are charged immediately. It's been the same on previous pre-orders.
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
That makes sense... They prob want the company money ASAP
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Did they tell you that your bill is gonna show a charge of 10 and a credit of 10 too?
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
I was told the tablet pays for itself. They tried to sale me a data plan but I will just piggyback off my phones data. It is definitely free though.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
He assigned a phone number to my tablet too. Were you assign one ?
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Yeah but you can cancel it within 15 days no charge.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I wish, give us an option to unlock the bootloader for not jumping ship
[T-Mobile Note 7  Guides, News, & Discussion] pr0cl1v1ty:
LOL!!!!!
[T-Mobile Note 7  Guides, News, & Discussion] dc13:
Mine went up in smoke. Walked into my friends store and got another swapped till they are more available at Tmo. I use a jbl speaker charger since I have them in all of my rooms and then went right into charging via cable. Not sure if I will keep a 922.32$ phone since mine lay in my bed to track sleep.
[T-Mobile Note 7  Guides, News, & Discussion] joetzzz:
If I bought mine from Costco, can I return or exchange it at T-Mobile stores?
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
You have to return it where you purchased.
[T-Mobile Note 7  Guides, News, & Discussion] dc13:
Will be easier to go to a tmo Store you can get a refund or in 2-4 weeks get a new one. Only reason im keeping mine is next week I get my watch so I don't want to risk them screwing me and not getting it lol.
[T-Mobile Note 7  Guides, News, & Discussion] stlbluesfan:
I talked to tmobile on their twitter help page and then called them. The rep told me on the phone I can keep the device if I like and when they get replacements in they will ship the replacement FIRST and then I can send them back my original Note 7. I ordered mine via the store so I have to deal with corporate. Tmobile help page told me the same thing I can keep my Note and simply swap it out but said I can have it shipped to the store too.

I hope this is the case and I can have it shipped to my house and simply send the old one back. The only store near me is always busy and their staff is a PITA to deal with.

I do have an S7 to use as a backup but hate the small screen and I don't want to get a refund then have to wait for that to be put back on the card.

I am watching the V20 too. I might be out next week BUT we know how the G5 has issues and turned into a major flop. I'd hate leaving the Note and it ends up the V20 is a POS phone and stuck with a worse phone.
[T-Mobile Note 7  Guides, News, & Discussion] freebee269:
i'm going to hold on to my note 7 til the revisions come in to tmobile then i'll exchange for that one. i wouldnt be surprised if the revisions have a software upgrade also.
[T-Mobile Note 7  Guides, News, & Discussion] Chr0nicDreamz:
Kind of surprised that there wasn't a suit filed yet for having crappy QC. I have faith they will make it right though. They should unlock all bootloader's as payment lol.
[T-Mobile Note 7  Guides, News, & Discussion] stlbluesfan:
You can do that too. That is what Tmobile told me today. I can wait for my new Note 7 then send them back my old one after I get the new device which I'm cool with. One of the reps said I can have it sent to the store too, but I only got one store in my county and it's always busy and the employees are rude there. I'd much rather set it up myself at home.

If the V20 looks decent I wonder if I can have them ship it to me and send my Note 7 back. The specs look beefy on it but I worry it too will have problems like the g5 did and I'm stuck once again with a crap phone. At least I know the note 7 is a great phone overall.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
:angel::angel::angel::angel::angel:

---------- Post added at 10:25 PM ---------- Previous post was at 10:23 PM ----------

Oh my good God, not this again!!!
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Yep it is happening. So far SAMSUNG says a few weeks. I called and asked the rep if phones will be shipped out automatically as they get them or we have to call back and request. He answered by telling that is a good question but i dont have the answer. So i figure we have to call and ask for the replacement. There is nothing wrong with my phone now but hey who knows.
[T-Mobile Note 7  Guides, News, & Discussion] vibrantliker:
What problems did the G5 have?
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Something for the guys keeping them to consider, ATT has a stipulation of until September 30th. So lets say worse case it takes longer to get the phones out and you go beyond that magic date. What happens then.

I know i am keeping mine and exchanging later. I guess its a matter of simply asking how long Tmo will honor exchanges.

Hell they were short stocked before, now they have to replace phones that were already in peoples hands and have enough to sell
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
T-Mobile isn't AT&T.

Sent from my Note 7
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Ugh let me break it down for you my friend. I used them as an example. The point is clarification so no one gets screwed since i dont see a time frame for tmo.

Geez some people never get when you are trying to help them.

Its called a discussion for a reason.
[T-Mobile Note 7  Guides, News, & Discussion] toastido:
Keeping mine at LEAST until the "fixed" batch is ready. Mine has been acting perfect thus far, and charges (even fast) without getting hot at all. No lag, screen is perfect, super long battery life. Made in China. Not sure I wanna play the qa lotto again.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
No issues here as well.
[T-Mobile Note 7  Guides, News, & Discussion] Cyberguycpt:
Just Did Jump on Demand to the LG V10, damn will miss Samsung Pay, but with only one card I can use it won't be that much of a pain. At least my Gears s2 watch still works. Im going to be watching the V20 and Next iPhone to see if they intrigued me if not I'll grab the Note 7 again when they improve it. Sad thing is last year I had issues with the Note 5 and returned for and iPhone and had that until the S7 Edge came out and loved that phone. Would have went back but wanted to try something new in the meantime. Y'all be safe sleeping next to your phones. Lol.
[T-Mobile Note 7  Guides, News, & Discussion] Roach419:
http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
$25 gift card and a new phone. Samsung is really making sure they are taking care of their customers.

Starting next week. I guess I'll call and check about availability. Debating if I'll get black or stick with blue.
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
Did you see a time frame in the T-Mobile announcement? If there was one, they would have posted it. AT&T on the other hand has a habit of screwing it's customers. What happens if AT&T gets replacement devices after their arbitrary date? Will they refuse to honor Samsung's request? T-Mobile will more than likely issue a return date after replacements devices have started shipping. Not before.

AT&T sucks monkey toes. T-Mobile isn't AT&T.

Sent from my Note 7
[T-Mobile Note 7  Guides, News, & Discussion] Kilroy672:
I spoke with a customer service rep and he told me the same thing that most everyone was told about returning their phones. Since this will be a full return and wipe out everything and start new. I asked since I have the black can I get the blue or does it have to be the same color (black). He said since its a return I can get the blue if they have any in stock ay my local store. I just need to call ahead first. Cool, first my vacation is next week then the next I can return this and maybe get the blue and start over fresh. Is any one going to return the black phone and get the blue one?
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
You're right man, its silly to bother to ask for more details.

Man im glad you sat me straight, I guess knowing isn't half the battle. GI Joe had it wrong all along.

For anyone else that wants to have a productive discussion and not turn it into a B and Moan fest about ATT then please feel free to respond.

Like I said ladies and gents, doesn't hurt to know if there are any time stipulations to these agreements as far as Tmo and how long they plan to honor exchanges in store and that goes or any other carrier that didn't specify a date.
[T-Mobile Note 7  Guides, News, & Discussion] Kilroy672:
So will T-Mobile participate in the $25 gift card? If so how will that work out? I have the black but I'm really tempted to get the blue in return.
[T-Mobile Note 7  Guides, News, & Discussion] danon.brown:
Tmobile said through September via Twitter.
[T-Mobile Note 7  Guides, News, & Discussion] j0a0a7:
I'm going to call Tmobile and just do the refund for now. Today I actually picked up a Moto G4 for $150 from BB they actually price match the prime edition. The phone feels smoother than my Note 7 and with the adoptable storage It becomes a 180gb memory phone for available for apps , media, etc. My issues with the Note 7 so far been the battery life the most on screen time I got was 3hrs. With the S7 Edge I would get around 4-6hrs with the same usage. Could be a bad battery for the horrible battery time. Might go to the V20 depends on what LG does since I had a V10 and that was an awesome phone. Sucks for Samsung bad timing for this happen especially with the iPhone 7 around the corner. Either way it was better they caught it earlier before the phone was released on more locations. At least we got to keep our free gift.
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
I called 2 Tmo stores today. As far as they know, there's no cutoff point to when one should return the unit. They also went on to say you can exchange for a different color.
[T-Mobile Note 7  Guides, News, & Discussion] Cyberguycpt:
Well if anyone purchased accessories for there Note 7 through a third party I would call up T-Mobile. Just got off the phone with them and got a $40 bill credit for mine. Ended up picking up a V10 today and was able to get a screen protector and two cases all for $10 on sale at my T-Mobile. So I applaud T-Mobile, Samsung not so much. I know they are doing the right thing but damn man there brand is going to be put through the mud. I remember when they announced the Note 7 they mad a dig at the iPhone for not have headphone jack. Apple is going to have a good laugh at this one. Lol.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Did you actually return your note 7? And did you have to show proof of purchase from the third party in order to get the 40 dollars credit?
[T-Mobile Note 7  Guides, News, & Discussion] Cyberguycpt:
Well I did a Jump on Demand. T-Mobile CS rep said it won't count towards one of my jumps. But I read within the hour they are saying you can return your phone to any T-Mobile for a full refund. I would have gone that route if I had known because I would have been more sure about not losing a Jump. I did the Jump because I didn't want to have to mail it in and it get lost since I ordered it over the phone. And no I didn't show any proof.

Below is proof.
[T-Mobile Note 7  Guides, News, & Discussion] HtcOnekid:
Lucky they didnt give noting lol
[T-Mobile Note 7  Guides, News, & Discussion] Chibears85:
I thought I would be done with this thread when I got my pre-ordered note three Fridays ago.

Here I am, back in this thread now that it is recalled... Hello again everyone lol
[T-Mobile Note 7  Guides, News, & Discussion] louforgiveno:
Can't remember if it was my note 4 or note 3, but i grabbed a first batch unit and it was perfect, later revisions had camera's made somewhere else than the first batch and those later batches basically had cheaper components. So far my note 7 has been great so I'm really on the fence with the decision....and with samsung taking such a loss on this one there's reason to believe the new units will probably have sub-par components too (except battery).

I'm gonna wait and see..
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
I dont think this would pass through their minds. Do you really think they will take more chances?

I hope not. It wouldn't be smart to do something stupid like that but who knows
[T-Mobile Note 7  Guides, News, & Discussion] Cyberguycpt:
Howdy....lol

---------- Post added at 06:20 AM ---------- Previous post was at 06:14 AM ----------

Yeah don't think they can afford that. They need to fix it and fix it fast. Also they should unlock the bootloader, I don't care for it but they need people like us, the ones in our friends and families group that everyone goes to when they are thinking about buying electronics to be super happy with this phone so we can pass the word on.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
OP updated with T-mobile Recall Form
[T-Mobile Note 7  Guides, News, & Discussion] borijess:
I returned mine and will change my black to silver or blue.
[T-Mobile Note 7  Guides, News, & Discussion] UniX1rm:
Just curious, I have the silver and wanted to return for the black. Why don't you like the black?
[T-Mobile Note 7  Guides, News, & Discussion] borijess:
Black is very nice. Don't get me wrong. But I have a note 4 black and its time forna color change. I had the onyx and kept thinking not much has changed. So it worked perfect and looked great but need more color in my life. Same question to you why change from silver to black?
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
Wasnt attempting to set you straight. Just making the point that as if today T-Mobile has not issued a hard deadline as to when phones should be returned. Your lack of respect and need to be right shows your immaturity so I'll leave this here.

T-MOBILE IS NOT AT&T.

Sent from my Note 7
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
According to T-mobile all exchanges MUST be done IN STORE no matter how you originally purchased.

Do we think that will change?

I do not have much confidence at all in the people that work at my local T-mobile store.
[T-Mobile Note 7  Guides, News, & Discussion] LuigiBull23:
I kmow I have a good unit so I'm not at at all worried. I'll be keeping mine.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Not true. I already have my return shipping label. They will ship the phone first and you ship back the defective. I ordered mine via phone sales.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Did anyone else fill out the form for the exchange?
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
Thats good to know

T-mo should change their website .