yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] garymontague:
Just managed to pre-order by clicking the link in the email I received yesterday.
[Note 7 Guides, News, & Discussion] gavinfabl:
Pre orders open. Just £39 more expensive at £739
[Note 7 Guides, News, & Discussion] jah:
Cool thanks. Ordered!
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
Not sure whether Mobile News is a reliable source. They reckon CPW pre-orders will arrive on 30th.

"Those who pre-order the device from Carphone Warehouse will receive it three days before the official September 2 release date."

http://www.mobilenewscwp.co.uk/2016/08/16/samsung-galaxy-note7-pre-orders-now-open-at-carphone/

---------- Post added at 06:23 AM ---------- Previous post was at 06:16 AM ----------

P.S.

One might be feeding off the other but Recombu also reports a CPW delivery ETA three days before the official release:

https://recombu.com/mobile/article/samsung-galaxy-note-7-uk-price-and-release-date
[Note 7 Guides, News, & Discussion] cosimoss:
Pre-ordered Blue Coral from Samsung @ £739.

Delivery date 30th August.
[Note 7 Guides, News, & Discussion] @home:
Natwest just blocked my payment to Samsung store - wtf
[Note 7 Guides, News, & Discussion] m00moo:
I'll take your code mate if all fails.

Thanks
[Note 7 Guides, News, & Discussion] markad1:
I got confirmation and checked it's status, I noticed near the end the Gear VR and Note 7 Case are included FOC. Nice.
[Note 7 Guides, News, & Discussion] californiarailroader:
I don't know about the UK, but US carriers (Verizon, AT&T, T-Mobile, U.S. Cellular, Sprint) are supposed to have replacement stock next week, hopefully they get them that soon for all countries.
[Note 7 Guides, News, & Discussion] cosimoss:
Finally got through to Samsung and all sorted.

They will contact in around a week with more details and to finalise return.

They think it will be a courier return for collect.

They don't know whether it will be a courier swap.

They don't know how long you can put off the return.

They expect 3/4 weeks for replacement.

Gear VR and gift case don't go back.
[Note 7 Guides, News, & Discussion] Bullo75:
Someone went to Carphone Warehouse in uk? It's better call Samsung o go to the Carphone Warehouse store? I took my note 7 with 24 months contract.
[Note 7 Guides, News, & Discussion] dai_griff:
Have tried Samsung this morning (45 mins) no answer. Have emailed them also. ThreeUK have no clue what they are doing.
[Note 7 Guides, News, & Discussion] gavinfabl:
Have you tried the recall number for Samsung. 1 mins wait now.

---------- Post added at 12:13 ---------- Previous post was at 12:12 ----------

Your phone is within 14 days of sale. You can goto CPW and ask for a full refund. They will do this.

Or for the recall exchange, ring Samsung's recall number and they are handling CPW's phones as well.

Samsung Recall number is 0330 7261000
[Note 7 Guides, News, & Discussion] cinek2:
called the samsung helpline and there's a message to fill out the contact us form on their site. No point in staying on the line as you can just email them your details
[Note 7 Guides, News, & Discussion] Andr3w_95:
Does anyone know what to do with CPW? Can I go to the store and have them put a replacement on order or do we do everything through Samsung?
[Note 7 Guides, News, & Discussion] cinek2:
they told me I can either return the phone, exchange it for a different one (not note 7) or contact samsung
[Note 7 Guides, News, & Discussion] Bullo75:
I read some posts here where people got £50 voucher from CPW and also keep the note 7 until the new stock will be available but when i called my cwp store they just advised me to cal Samsung.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Mines sorted with Samsung too. Contact in 3-5 days (we'll see) and replacement as soon as it can be sorted. Was told Samsung aiming to get through these as quickly as possible...
[Note 7 Guides, News, & Discussion] Batfink33:
Anyone asked if they can keep their existing phone until there's new stock I'm with Samsung? Don't want to send this back and then have a 3week wait for another, that's why I'm holding off phoning Samsung for a couple of weeks.
[Note 7 Guides, News, & Discussion] hshah:
I think all will be revealed when they call after 7 working days. The guy I spoke to earlier had no idea what the plan was, but did say that there would be a 3-4 week wait for a new handset.

If CPW people are getting a gesture of goodwill then I will be asking Samsung for something too or at least send me the new phone first so that I can migrate everything over and then send the current one back.

Whilst I was on the phone to them I complained about the "case" which wasn't actually a case. The guy told me that I had to contact their sales team on 01628918334 if I had any issues with the items in the order.

---------- Post added at 01:02 PM ---------- Previous post was at 12:51 PM ----------

Just called Samsung Sales and mentioned that what is listed as a "case" (on http://www.samsung.com/uk/consumer/mobile-devices/smartphones/galaxy-note/galaxy-note7/accessories/) isn't what people actually received. Mentioned that it is false advertising and that I want one of the cases listed on that page. The lady explained that when they shipped out all the pre-orders, they didn't have any of them available and therefore just added some random thing.

She is going to escalate it within her department and then get back to me "soon".
[Note 7 Guides, News, & Discussion] pigglett:
Samsung cannot expect to collect the phone and leave people with out a new phone for 3 weeks + after paying for it :confused:

If that is the case then I want compensating or they can keep it and refund me
[Note 7 Guides, News, & Discussion] Bullo75:
I've just sent an email to Samsung for a replacement, should I receive an email from them or a receipt? thanks
[Note 7 Guides, News, & Discussion] Batfink33:
Which is the reason why I'm not phoning them for a while, let the the panic die down then decide what the best course is. It depends on how accommodating they want to be. Asking someone to send it back 3 weeks before a replacement is ready isn't really on. I guess they'll be having a lot of meetings on Monday to decide what to do!
[Note 7 Guides, News, & Discussion] @home:
Do we hand back the phone only or the phone, box & contents?
[Note 7 Guides, News, & Discussion] Batfink33:
Everything I would think, are the IMEI numbers not on the box?

On a side point, this is easily the best phone I've ever owned. Samsung knocked it out the park with this (apart from the battery!).
[Note 7 Guides, News, & Discussion] dane_griff:
Anyone seen the Carphone Warehouse website with regards to the Note 7?

Available for pre-order, with an

expected delivery of 21st October 2016

!!!
[Note 7 Guides, News, & Discussion] alltaken123:
:confused: "Counts fingers, 2, 6... that's more than 4 weeks!
[Note 7 Guides, News, & Discussion] jah:
Yes, but this is for new orders. Samsung need to make a couple of million replacements for the recall.
[Note 7 Guides, News, & Discussion] dane_griff:
Just another update from Carphone Warehouse.

I've been on a live chat with an advisor. Here is the outcome of that live chat:

Carphone are taking the handsets in as recalls immediately.

Carphone will provide you with £50 compensation.

The handset has to be returned within 14 days from when you received it.

Here is the transcript of my live chat for evidence:

14:44, Sep 3

Info: Welcome to Carphone Warehouse Live Chat Service. A representative will be with you shortly.

14:46, Sep 3

Info: All agents are currently assisting others. Your estimated wait time is 1 minutes and 0 seconds. Thank you for your patience.

14:47, Sep 3

Info: Hi, I'm Stephanie. How can I help you today?

15:11, Sep 3

Dane: Hi Stephanie. I am a Note7 owner. Please can you advise if I can keep the phone in my possession until my local Carphone store are able to replace the handset then and there.

14:54, Sep 3

Stephanie: Hi Dane, I will be more than happy to asssist you.

14:55, Sep 3

Stephanie: You wont be able to keep the phone until they launch a new one.

14:56, Sep 3

Stephanie: If you keep the phone it will be as is. You also have the option to return and get your money back or you can exchange it for something else.

15:11, Sep 3

Dane: I have a business, and run my business from my Note 7. I traded my Note 4 in when I purchased the Note 7. I ran my business from my Note 4 up until now. I can't simply return my phone, as you have taken my Note 4. This will mean a loss of business if I have to return a phone and wait weeks for a replacement.

15:11, Sep 3

Dane: This is Samsung's decision to recall and replace the handsets; not the consumer. Samsung will be compensating Carphone for any phones that are to be replaced; therefore, surely it can't be Carphone's decision to demand customers to return their handsets

15:01, Sep 3

Stephanie: Like I said you have the option to keep the phone as it, but it will be at own risk. Please tell me did you buy the phone on contract or SIM free?

15:11, Sep 3

Dane: Contract, upgrade

15:04, Sep 3

Stephanie: Great, so CPW is giving all contract customer a £50.00 credit at the store for the inconvenience this has caused you.

15:11, Sep 3

Dane: That's nice of Carphone. What is the cut off point that the handset has to be returned to Carphone Warehouse?

15:09, Sep 3

Stephanie: 14 days from the date that you have purchased Dane. But I would suggest as soon as possible.
[Note 7 Guides, News, & Discussion] alltaken123:
Correct, but it might even be more than a couple of million given that Samsung are allowing a change of colour...
[Note 7 Guides, News, & Discussion] Bullo75:
So it sounds like we give you £50 pounds because you cannot have your new device before of 1 month...anyway at this point it's better bring the device back to the store instead contact samsung, at least you'l get £50 pounds..what a mess:crying:
[Note 7 Guides, News, & Discussion] Batfink33:
CPW answer roulette, what will the say today!
[Note 7 Guides, News, & Discussion] fkofilee:
I recieved mine early from Voda UK. Then this happened. Spoke to Voda and read their official statement, they said i could return or keep / contact Samsung. So I rang Sammie while in Brighton today.

Got straight through and they said they would contact me soon after I registered for a replacement handset.

They took the IMEI and Serial Number and will be in contact to arrange a replacement...
[Note 7 Guides, News, & Discussion] bonerp:
So cpw are only paying compensation for contracts?

May as well keep my sim sim free until I decide to replace it then!
[Note 7 Guides, News, & Discussion] s3lover:
I did the same as im on three call samsung took all details now got to wait for a call from them
[Note 7 Guides, News, & Discussion] Batfink33:
It'll be interesting to see what Samsung do. Are they going to collect these phones next week and leave people with no phone for 2-3 weeks or will they collect and replace them at the same time?
[Note 7 Guides, News, & Discussion] seemles:
It's your choice, keep it untill you can swap it out or return it now and be with out.
[Note 7 Guides, News, & Discussion] Batfink33:
Even with Samsung? I don't think they've said yet have they? They'll have to arrange for a courier to pick it up etc.
[Note 7 Guides, News, & Discussion] cinek2:
samsung says min 3 weeks for a replacement
[Note 7 Guides, News, & Discussion] bonerp:
I've called Samsung and will do it with them rather than cpw. They said within 3 weeks for exchange.
[Note 7 Guides, News, & Discussion] Batfink33:
Just got an email from Sammy, minimum 3 weeks replacement. If you don't want a replacement, phone them.
[Note 7 Guides, News, & Discussion] redsurfbus:
I was emailed by support and told i would have to send it back then a replacement would be issued, which is different to what I was told by phone this morning.
[Note 7 Guides, News, & Discussion] Batfink33:
I think they're still deciding. It's the weekend afterall.
[Note 7 Guides, News, & Discussion] Qassim:
I'm going to wait until late next week before I call up - hopefully the situation is clearer by then - will see who is offering the better (most convenient + any possible compensation) option.
[Note 7 Guides, News, & Discussion] altugk:
I went today to the CPW I purchased my note 7. They logged into their system and checked. Response was my phone is not in the effected batch and they would not do anything. If I wanted any further info I should call up Samsung directly.

I am puzzled now! I have not read anywhere that Samsung isolated the problem phones and only doing something about them.
[Note 7 Guides, News, & Discussion] taiseer999:
Where is phone made and manufacturing date?
[Note 7 Guides, News, & Discussion] bonerp:
Maybe that's why Samsung are just collecting info and calling back next week. That would be great news if not included in the recall.
[Note 7 Guides, News, & Discussion] Batfink33:
I'm skeptical as surely Samsung wouldn't have been so public about a recall and would've said before now but maybe this is real then (kind of looks fake) let's hope they can identify them!! .....

My email from Samsung said they were collecting info so we can return them.

http://xdaforums.com/showthread.php?p=68509146
[Note 7 Guides, News, & Discussion] bonerp:
Yes that's what they told me. Odd though. Why would the UK have different suppliers of Batteries in our devices ? Doesn't make sense.
[Note 7 Guides, News, & Discussion] Batfink33:
Hong Kong and China aren't affected but considering there's a recall on the UK Samsung website etc, I think we are affected. I think CPW are just talking the usual BS to altugk.
[Note 7 Guides, News, & Discussion] jah:
So those who bought from HK sellers on eBay may be okay?
[Note 7 Guides, News, & Discussion] Batfink33:
I don't know. http://www.forbes.com/sites/bensin/...ng-all-galaxy-note-7s-worldwide/#56b821653e93
[Note 7 Guides, News, & Discussion] iom_jack:
GOOD NEWS! For a limited time offer.

Whilst waiting for a Note 7 replacement,

Samsung offers FREE (yes you read it right! "FREE")

Class E Fire Extinguisher

(Fires involving ELECTRICAL APPARATUS)

HURRY WHILST STOCKS LAST!!!

Collect it in your nearest Fire Brigade office

Or have it free delivery if your phone catches fire or explode!

Just dial 999 free of charge in your landline or mobile

(please note that calls maybe recorded for training purposes)
[Note 7 Guides, News, & Discussion] altugk:
Phone made in Vietnam. I could not figure out the manufacturing date.
[Note 7 Guides, News, & Discussion] californiarailroader:
Download this, it'll tell you the date it was made-

https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo

Mine, a SM-N930V, was manufactured on 8-10-16 in (South) Korea. My carrier, Verizon said they'll have new stock of Note 7's in next week for exchange/replacement, to be on the safe side I'm going to exchange mine at a corporate store for a replacement when that stock comes in next week. Good luck to you guys in the UK too!

---------- Post added at 05:53 PM ---------- Previous post was at 05:19 PM ----------

Ha [emoji16]
[Note 7 Guides, News, & Discussion] VWnut89:
CPW

Mine just gets stuck in a boot loop. has done since day 1.

I took it back to CPW for replacement they told me because i have pre-ordered my phone it came straight from Samsung and that they don't have any stock yet as the phone aint been released.

So i was told to go back on the release day, so i did, and they told me that its been recalled and they still have no stock.

I was given 3 options:

keep the phone and wait and see what Samsung do.

Swap for another phone.

Cancel my order / contract.

And with either of them choices i get £50 in store voucher if im contract and £25 if you are sim free.

so i opted to just wait for now... but they wouldn't take my phone back whilst i wait... i had to keep it? Strange?
[Note 7 Guides, News, & Discussion] bonerp:
There is no replacement stock yet.....
[Note 7 Guides, News, & Discussion] D1MKD:
My experience was very similar. My Note 7 was delivered on Tuesday with a screen fault. I returned it instore at CPW Wednesday with a view of picking up a new device on Friday.

Then the recall happened and no stock. I don't want to cancel the contract because I'll have to hand back the VR headset... So I am waiting.

I wish I kept the phone to be honest until stock comes in, at least I could check how my cases fitted and get a feel for the phone a bit.
[Note 7 Guides, News, & Discussion] riz157:
if you keep you're phone you might have issues cancelling you're contract if you're unsatisfied with the phone as it will exceed the cancellation time frame, might be an idea to get that confirmed.
[Note 7 Guides, News, & Discussion] VWnut89:
Yea that's what i thought, but the lady wouldn't take the phone back.

She said I've gotta keep it until we find out when the new stock is going to arrive.

I tired to hand it her back but she wouldn't take it, If i cancel and buy it again later then i wont get the VR headset. Although i have already opened it now and it technically was a FREE gift so can i keep it? Haha not sure.

Yea, mine pretty much only works for about 5 mins if I'm lucky then it will reboot itself. so annoying.
[Note 7 Guides, News, & Discussion] riz157:
you won't be able to keep the VR headset as its part of the deal. I preordered mine but since it's delayed I will wait for iPhone 7 plus to launch see what that brings to the table. Im currently using iPhone 6s Plus jail broken which kind of is cool and keeps me entertained, this is the longest I have kept and iPhone! So many tweaks etc.

I tested note 7 in CPW and found it lagged a lot and wasn't as smooth as nexus 6p or iPhone. Very disappointed as I hate lag for a top end phone.
[Note 7 Guides, News, & Discussion] californiarailroader:
Also, the V20 from LG will be launched this coming Tuesday in San Francisco, it looks to be a pretty awesome phone.

http://www.lg.com/us/mobile-phones/...20&gclid=CNHc1LXa9c4CFdInfgodpHoKIA&gclsrc=ds

"Looking at the V20's rumored list of features and specs, it strongly emanates a device with a point to prove — not that this is necessarily a bad thing. The device, which briefly got some airtime in a recently-leaked video, looks set to pack a 5.5-inch QHD display, Snapdragon 820 SoC with 4 GB RAM, 64 GB of expandable storage and a baked in, 32-bit Quad DAC chip for audiophiles. It's also confirmed as the first handset to launch with Android 7.0 Nougat out of the box, and based on today's evidence, the purported 4000 mAh battery will be removable."

http://www.phonearena.com/news/LG-V...or-of-a-sliding-rear-door-says-report_id84949

At least it's something to think about while this mess is sorted out, and you could stay Android [emoji106] [emoji16] It'll also be cheaper than the Note 7 and iPhone 7.
[Note 7 Guides, News, & Discussion] riz157:
That's very interesting news. I did like V10 but hate lg ui its so cartoonish it's worse then Samsung. That's my only gripe but will wait see that too. Then there's moto z which I've preordered too.
[Note 7 Guides, News, & Discussion] Batfink33:
The V20 isn't going to be physically released for another few months though. It's only the unveiling next week. In fact they've said the new Nexus will be released before the V20. The Exynos 8890 is also much better than the 820.
[Note 7 Guides, News, & Discussion] californiarailroader:
I doubt they'd announce it and then wait months to actually release it, that'd be bad business. Exynos is good, but so is the Snapdragon, I personally don't care as long as it does the job ;) Just like my laptop and desktop, I am happy with Intel or AMD, whatever works best for my money. My Note 5, SM-N920V has Exynos, but my Note 7, SM-N930V has Snapdragon, both are Verizon branded phones.
[Note 7 Guides, News, & Discussion] Batfink33:
It was leaked last week or so that the new Nexus would launch before it. The V20 the first phone to be announced with Nougat but the Nexus is the first to be released with Nougat.It was saying how the launch is far from its release. It might be wrong though. Wish I could find the article now.
[Note 7 Guides, News, & Discussion] riz157:
Not long to wait to find out when v20 will be available. Will know soon enough if it's 2 month wait then I doubt I will wait but if it's 2-3 week wait and specs are better with ui refined I'll wait.
[Note 7 Guides, News, & Discussion] californiarailroader:
I guess we'll find out soon enough, Apple, LG and Google are gonna have a big month! :D Of course, so will Samsung, but not for the reasons they wanted [emoji47]
[Note 7 Guides, News, & Discussion] @home:
You guys who are having random reboots, what stock Rom are you on mine is BTU & the phone was made in Vietnam & I haven't had single reboot since taking it out of the box.

So far, touch wood, it's been perfect as it can be.

Some folk have got XEU rom on their UK sim free devices.

I got mine direct from Samsung.

Ta
[Note 7 Guides, News, & Discussion] Batfink33:
No reboots at all so far , running perfectly on XEU.
[Note 7 Guides, News, & Discussion] @home:
Great news.

I am going to flash the XEU when we have had our replacements.

On that subject, when Samsung took our details over the phone concerning the recall, IMIE & Serial numbers, do you think they are going to run those numbers through a database to see which phones have the defective batteries & which are fine?

If we need a swop fine, but atm my Note 7 is running fantastic. I though my Note 5 was good but this device is fab.
[Note 7 Guides, News, & Discussion] Batfink33:
I hope they check the seriel numbers and confirm the phones are OK. I think it's more to just make sure they're not stolen and you aren't lying or trying a scam. The email I got said you even had the choice to keep it which I find strange, either say return it or not.
[Note 7 Guides, News, & Discussion] @home:
What colour did you get Batfink33?

I went for the Black.
[Note 7 Guides, News, & Discussion] Batfink33:
Yeah, black as well. Looks amazing.
[Note 7 Guides, News, & Discussion] californiarailroader:
I did too, I agree, Black Onyx is dead sexy!
[Note 7 Guides, News, & Discussion] cornelito:
Do you think that N930FD manufactured in Vietnam at 26/07/16 is affected ? Thx.
[Note 7 Guides, News, & Discussion] Batfink33:
All Note 7s are affected, there's a Global recall except for China. There's no way of identify by batch at the moment.
[Note 7 Guides, News, & Discussion] @home:
Anyone had the call back from Samsung?

If not, when do we think it'll happen?
[Note 7 Guides, News, & Discussion] bonerp:
They said later this week
[Note 7 Guides, News, & Discussion] Batfink33:
I was told within 7 days. Also, some countries in Europe are now being told they won't have a replacement until the end of October. Hope that's not us!
[Note 7 Guides, News, & Discussion] @home:
I'm hoping mines not part of the bad batch, I'm more than happy with the one I've got. But if a swop is needed so be it.
[Note 7 Guides, News, & Discussion] WESBAR:
Mines going back to Samsung today. Between the battery, light bleed from the edges, laggy performance (compared to ios) and scratchy gorilla glass 5, I'm gonna sit this one out. Also the possibility of getting a refurbished unit back does not fill me with hope. When I pay £740 I expect the best and this is not good enough. Will see what Apple has got on Wednesday.
[Note 7 Guides, News, & Discussion] californiarailroader:
Don't forget the LG V20 announcement this coming Tuesday in San Francisco, too. That looks to be a pretty amazing phone. Even though the V20 is tempting, I'm going to just exchange my Note 7 with Verizon for a new one, I haven't had any problems or issues with it, it's been awesome, it's one impressive beast! I'm sorry yours has been buggy, maybe you just got a bad one.
[Note 7 Guides, News, & Discussion] @home:
Wow, you must have a bad one. I'm highly delighted with mine.
[Note 7 Guides, News, & Discussion] californiarailroader:
The same here.
[Note 7 Guides, News, & Discussion] riz157:
To right. CPW are expecting delivery 21st Oct now that's a long wait. This is going to hurt Samsung badly. What a mess up someone is going to get a beating within Samsung.