yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
If I have to call about this again, mine will go up! All I can get is, "Oops, looks like we're having problems finding your order!" And this is after I was told the replacement would arrive Thursday!
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Finally got some movement from ups
[T-Mobile Note 7  Guides, News, & Discussion] angeland:
Phone started getting warm yesterday when I used it for texting. Turned off and later on to make phone call and became very hot. Never hot when charging before this.

Phone call 10-15 min. She told me store and I told her they told me phone them for a loaner. Put me on hold to check the latest info and came back and ordered me the S7 edge. Silver-no choice of color. EIP appeared within the hour and in English this time. Signed and acknowledged. No movement yet. $24.99 charge for overnight shipping. Guess I'll have to call about that.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Was told Friday there would be some in stock.
[T-Mobile Note 7  Guides, News, & Discussion] JT man:
Trying to get a S7 edge too??
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Oh no I was saying Note 7 will be back in stock Friday. Well in my area. I'm going back tomorrow.
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Yeah it just keep trying to load but never does...didn't mean to get everyone worked up lol
[T-Mobile Note 7  Guides, News, & Discussion] susy1990:
I restarted my phone and the app works now lol. Just restart every once in a while and then continue stalking.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
So i came from my local tmo store after grabbing the real blue note 7 display. Tested the iris scanner and it works after some tries because you have to know how to hold it in front of your face. So i have a note 4 and the camera viewfinder takes the entire screen. Not the case on the note7. Id prefer that the camera takes the whole screen like on the note 4. Why they go with the lower aspect ratio?
[T-Mobile Note 7  Guides, News, & Discussion] seeking:
not sure if any of you guys have worked in customer service before or not, but I have for 10 years and one thing I can tell you is that there is a handful of really good reps and a whole ton of not so good ones. Like maybe 5% actually take pride in their job, go out of their way to learn the news and new things that are going on, and will actually do their job and take care of a customer while the VAST VAST VAST majority just do the bare minimum - sometimes less - to get by without getting in trouble.

There is another sector of reps - the ones who don't know what they are doing but think that they do - those are the ones that completely mess things up. This is why your orders get messed up, this is why you get tablets that you were told wont be billed but magically will be, why you have to cancel your order and redo it (they dont know how to edit the order any other way and/or they want sales).

so, be careful. Don't be surprised if you do in fact get billed for that tablet or if you don't actually get credits like you were told. Customer service reps do and say a lot just to get you off the phone to "clear the queue"
[T-Mobile Note 7  Guides, News, & Discussion] hoonkim:
16 MP camera to 12 MP, that's why I think... I would really prefer the whole screen too, but what can you say
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
Isn't that just for iris scanning?? The half-screen view??
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
No. I opened the camera app to take a picture and it only shows the viewfinder on 4:3 aspect ratio. I felt like holding an iphone in that sense. I really dont like it that way. Less screen space when taking pictures.
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
I thought you meant while iris scann8ng.. But yes, I saw the camera l8ke that, it was so there is no obstruction laying over the image area, and allows for better view of the controls... I could have it either way, but I think it will be easier to see/pick camera options the new way as itbis on the Note 7... At least until I try it for a while
[T-Mobile Note 7  Guides, News, & Discussion] msage:
The package with 2 s7e's I ordered at launch was 2.60lbs.... boo I got excited
[T-Mobile Note 7  Guides, News, & Discussion] besweeet:
User Masterramy on Android Central posted the following image regarding T-Mobile pre-orders:

Text version as transcribed by me:

Pre-Orders

Pre-orders work the same as backorders in our device order management systems and are required to be ship-to orders.

Most pre-orders are available in Retail, Web and through Customer Care, but the option to pre-order devices may vary by channel depending on availability.

Estimated ship dates are provided at the time of pre-order and coincide with the expected launch dates of devices.

Orders are shipped out in the order in which they are they are submitted (typo on T-Mobile's part?).

Pre-orders do not ship until all devices in a multi-device order are in stock.

To prevent delays, customers who order two devices should complete separate orders for each device.

EIP orders are not considered complete and shipped until E-signatures have been signed within 96 hours of order dates. If the authorizations expire, customers lose their places in line.

Customers have to provide a valid credit card to complete a pre-order.

Customers will receive notification when the order ships or if there is a problem.

Pay in Advance customers cannot pre-order devices.

JUMP! pre-orders

Customers must wait for their new devices to arrive and then log into their My T-Mobile accounts to print return shipping labels on the Order and trade-in status page.

Customers can then package their trade-in devices, attach the printed labels to the packages, and drop them off the package (another T-Mobile typo?) at a USPS location.

When Assurant gets the trade-in devices, the remaining balance for the original EIP is paid off (which can take up to three bill cycles).

Customers can return to the Order and trade-in status page at any time to track their returns, view the credit status and accept or decline the assessed value when an exception occurs.

Customers can also view their DRP Agreements, POS receipts (if applicable), and any pictures associated with new assessed values.

JUMP! On Demand pre-orders

Customer can place ship-to pre-orders through Retail or Care and will not be charged until their new devices ship.

Customers have 14 days from the date they receive their new devices to return their originally leased devices back to Retail stores - Leased devices cannot be mailed back to T-Mobile or Assurant.

Customers' original lease balances are forgiven once they successfully return their originally leased devices back to Retail stores.

Customers who want to trade-in their current devices when upgrading to leases must mail their original device to Assurant within 30 days of shipment of their new devices. This does not apply to lease to lease upgrades since all leased devices must be returned to Retail stores.
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Damn. Unless the packaging has been made to be super light than it probably is the tablet
[T-Mobile Note 7  Guides, News, & Discussion] TechBSwift:
Screw T-Mobile for playing with our emotions. I think all you guys should cancel your preorders to show T-Mobile how upset you guys are. :p:p:p:p
[T-Mobile Note 7  Guides, News, & Discussion] Rydah:
You are expecting a 16:9 ratio but for the full 12.1 MP, you'll need to use a 4:3 ratio. In the settings, you can switch it to 16:9 cropped at 9.1 MP.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Yeah. Well the thing is that is just less screen space. So if for example i could get more people line up one next to the other to fit on my note 4 viewfinder when taking a picture. Well you get my point.
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
you first! Lol
[T-Mobile Note 7  Guides, News, & Discussion] Meanee:
Search for a Chrome plugin called "Project Naphta"

It allows you to copy/paste text right off the picture. If there is a text on a pic, you will be able to select it like you would do to any text. Then copy/paste it.
[T-Mobile Note 7  Guides, News, & Discussion] cris_epic:
Hey guys just called Tmo to try and get 0 down payment and higher monthly payment for JOD and the rep said the phone will be shipped on release date, and that I shouldnt cancel and get 0 down because im already preordered on 8/3 and that if I loose my place in line then I might be backordered because as of now she says retail stores nor CS or anyone selling them for tmobile will not have the phones in stock on the 19th due to back order on all colors, so I might as well just wait and hope they ship by friday which I think is what will happen
[T-Mobile Note 7  Guides, News, & Discussion] BlueGoldAce:
They are actively discouraging the switch to the no down payment option.

I call BS on that rep. I know for a fact the stores will have them, how? My T-mobile store said they would. I always order online, but stores always have something on hand; even with the iPhone.
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
Maybe it is the same area (practically anyway) just with the image tweaked to a smaller magnification (shurnk down a hair or something like that?? I thought the camera was still wide angle for front and back... Not true??

---------- Post added at 06:56 PM ---------- Previous post was at 06:53 PM ----------

Sounds lile laziness to me... Like she didn't want to do it for nothing... Remember they don't get much for JOD in terms of commissions
[T-Mobile Note 7  Guides, News, & Discussion] msage:
Well it has the exact same camera as the S7 so it would capture the same amount of people as the S7 camera at the same distance, just that on-screen apparently the scene is shrunk to 4:3.
[T-Mobile Note 7  Guides, News, & Discussion] JT man:
Wow!, damn can't wait...
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
Man, I hope you're right, I'm missing my Note!
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
There will NOT be any new Note 7 stock anytime soon.

CPSC has not even made their official recall announcement yet.

Whomever told you that is misinformed.
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Just picked up my loaners and submitted for the promos.My wife and I are still gonna use our N7s though
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Finally said screw it and went ahead and rooted this bish

---------- Post added at 08:31 AM ---------- Previous post was at 08:29 AM ----------

What's your source? CSR?
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
IN MY AREA. yes it may be bs either way I will let you guys know tomorrow. I returned mine for a full refund so maybe they will try to up sell me or something.
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
If there was going to be an official announcement, it would had happened already.

Sent from my Note 7
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
Last we heard from the CPSC last week is they said, "an official formal recall announcement will be at later date"
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Up sell????!!!! To what, there's nothing better!
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Why do these guys check their google now, grab a headline and start a new thread everyday. May as well keep all that recall/loaner/exchange talk in here.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
I agree, that's why I made a joke about call wait-times yestidy!
[T-Mobile Note 7  Guides, News, & Discussion] de31p5:
i havent been able to check mytmobile for my status all day, anyone else have this problem?
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Pretty much. I had an s7edge for 2 days wasn't impressed. I know so many folks griped about how incremental the upgrade was from the edge to the Note 7 but there was so much I missed. Secure folder, my pen, the new UI. Love the settings layout with the suggestions at the bottom, the changes to always on display. Just to name a few.

Ticking time bomb or not I love the device. Heck I wish there was something nicer that I wanted so I could just pull the trigger. Everything right now feels like a downgrade.
[T-Mobile Note 7  Guides, News, & Discussion] cbutters:
I'm crawling up a wall without my Note7.... I'm on a loaner S7, (they didn't have s7 edge in stock) and it is frustrating to say the least..

Thoughts on S7 vs Note7

A) wow this "little" phone gets hot easily. There is less material to absorb the heat form cpu/gpu so it sometimes gets super hot very quickly

B) Secure folder and Iris Scanner was the bomb... I miss it the most out of all the features (I tried "My Knox" which has similar capability, but the program is broken on the S7 apparently)

C) Non-Curved edges are still super easy to get false presses on the edges of the screen. (I feel like it is worse on the S7 than the Note7 (I don't know if this is because there is no edge rejection on the S7, and it is smaller to boot or what.)

D) Battery life is much worse.... I'm down to 40% by the afternoon at the end of my work day when my note7 would be at 60-65%

E) I don't notice this S7 when it is in my pocket like I did the Note7, however I've lost the S7 around my house several times when I never would with my Note7 just cause the s7 is smaller.

F) VR is more clear on the S7, but immersion is reduced.... I'm not sure which device I like better for VR yet.

G) Is it just me or is the S7 scaling games like Pokemon Go down to lower resolutions becuase the screen is smaller and it thinks it can get away with it? It seriously feels like the resolution dropped to 720p in this game. (I'm not a huge mobile gamer, so I haven't tested anything else.) I'm didn't touch the game center stuff to adjust resolutions either, so it isn't that.

H) Miss the new look of the OS and a ton of the phone management features.

I) I'm missing the S-Pen.

oh.... and

P.S.

Everyone who said the Note7 was just an S7 with a pen can go suck an egg.

Living with the Note7 for weeks before having to return it and now on a week with an S7, there is no comparison, even not taking s-pen into consideration, the Note7 is so much better and I need my replacement sooner rather than later. I REALLY hope we get it before October.
[T-Mobile Note 7  Guides, News, & Discussion] jkeith1:
Tmobile let me any phone I wanted. I chose the v10. Why not? Not costing me anything. I've had the s7 edge. That phone sucks. Love my Note 7. Who knows if I like the v10 I can always look into the v20, if lg ever releases it.
[T-Mobile Note 7  Guides, News, & Discussion] de31p5:
Venting time.....

recap of experience so far

Tuesday: called 3 separate times in the morning, on hold 20-30 mins each time just to get overseas call center and was told 3 different stories until i finally got someone to place an order for replacement

Weds: No eip in my email so i call back and get instant connection to US call center where they found out nothing was ordered, placed a new order for black s7 edge, got eip by the afternoon signed and was told "expect the phone thursday or friday"

Thursday: (today) got update that the s7 edge is backordered, call the center again and was told its only a single day backorder and i'll get it Monday, I leave for a week long business trip including flights monday morning so i wont even see the phone until next week

*edit* Lady at call center checked before placing the loaner phone order if the phone was available and it was listed as available.

i dont even know if i believe in any promised dates anymore....

/firstWorldProblems /venting
[T-Mobile Note 7  Guides, News, & Discussion] vibrantliker:
I was just thinking to keep using my Note 7 till the replacements come rather than get something that everyone is saying is a downgrade. I'm not gonna leave to charge overnight but I will charge with fast charging enabled for an hour or 2 a day to keep it topped off.
[T-Mobile Note 7  Guides, News, & Discussion] kxhaz:
I personally had no problems with the S7 Edge, I do admit I like the new camera UI and the secured folder. Other than that the phones are very similar, actually the theme store on the Note 7 is much better as well. I am torn on what I am going to do long term right now. Even though Samsung has made it somewhat easy to switch between phones it is still a minor pain. That and having to re-sync all of my bluetooth devices as well as my Fit 2 makes me consider just keeping the S7 Edge, a lot will depend if T-Mobile will refund the small down payment on it and credit back my Jump-On-Demand that I used since I had the S7 Edge before.

My wife went from the Note 5 to Note 7 and was talking about how the phone is just starting to seem too big for her now. I got her the S7 because she hates with a passion the edge screen on the Note 7 (her words). So I will see if she likes the S7 or not.
[T-Mobile Note 7  Guides, News, & Discussion] msage:
The SD card and gear vr promos from our loaner s7 edges say submission approved, preparing for shipment.
[T-Mobile Note 7  Guides, News, & Discussion] MrAwesome75:
No Way! That would totally make this recall worth it.
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
Oh yeah I am definitely getting the promotion with my loaner. I want something out of all of this.

---------- Post added at 03:35 PM ---------- Previous post was at 03:23 PM ----------

Official announcement coming today from CPSC. Will happen at 4:15pm
[T-Mobile Note 7  Guides, News, & Discussion] dallen5:
Where you saw that it about the CPSC announcement?
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
http://video.cnbc.com/gallery/?video=3000551424&utm_source=twitterfeed&utm_medium=twitter
[T-Mobile Note 7  Guides, News, & Discussion] msage:
Yeah bc im sorry but a $25 bill credit doesn't quite cut it. Now to see if I can get best buy to give me another $249 in store credit for the SD card... *evil laughter*

What really chaps my ass is that we may have been getting our replacements already if it weren't for the damned CPSC.
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
Hello, we're the government, and we're here to help.
[T-Mobile Note 7  Guides, News, & Discussion] MrAwesome75:
I agree. Everything was fine until they stepped in.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Maybe, just maybe if Samsung tried not to be a slicky boy and worked with the US Officials from the jump.

We can take the low hanging fruit of blame the government all day but ultimately we wouldn't be here at all if it wasn't for Samsung in the first place.
[T-Mobile Note 7  Guides, News, & Discussion] cbutters:
Wow... snap guys... I did the 256GB microsd promotion on my temporarily exchanged S7 and it was approved... Already got my first one from the Note7 bomb I purchased.
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
From the news conference:

97% of phones sold in US are being recalled.

Check your phone here:

http://www.samsung.com/us/note7recall/
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Sucks I got a bomb in my pocket :-/
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
Samsung has updated their website and it say carriers will have new Note 7's no later than 9/21
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Anyone going to try and change colors?
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
I don't think I'll ever see my loaner.
[T-Mobile Note 7  Guides, News, & Discussion] msage:
So awesome to hear we should have em within a week but I'm curious now how this will work through T-Mobile. Hope they have an update soon.
[T-Mobile Note 7  Guides, News, & Discussion] dc13:
On my way to a store to get a edge going to try and get the vr and sd card also will write a post if it works and my steps.
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
Okay I see what they are doing. They waited until replacements were ready before issuing the recall... :D
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Maybe that's why some loaners are 'lost' in the system. It's s delaying tactic because the replacements are nearly here.
[T-Mobile Note 7  Guides, News, & Discussion] dems86:
Besides factory reset, anything else I should do before turning in for replacement...firsf Samsung phone I've had since the S3 lol
[T-Mobile Note 7  Guides, News, & Discussion] twe90kid:
That's crazy though. I thought the SD card promo ended already. And you must purchase the Note 7 from 8/3/16 through 8/28/16. Last day to submit is 9/21/16 at 11:59:59 PM ET.

I guess I cant submit when I actually purchase the phone when it's available again.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Guess I lied. Still, this is not even close to overnight shipping! I probably won't see anything till Monday if at all. UPS doesn't ship on weekends, right?
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
You're looking at the wrong promo. Everyone is talking about the s7/s7e promo

http://www.samsung.com/us/explore/galaxy-s7-features-and-specs/?buy-now=true
[T-Mobile Note 7  Guides, News, & Discussion] UniX1rm:
Yeah I will try to change colors. I have the silver but I want to get the black.. I have been trying to do this long before the recall.
[T-Mobile Note 7  Guides, News, & Discussion] dems86:
I have black and really like it, but I've been thinking about seeing if I can snag that coral blue myself...not worried either way though
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
In the beginning I wanted black, and most reviewers said it was their first pick but there wasn't much to go on other than rendered press shots and photos. I ended up rolling with the blue because come on, how many phones will have that combination.

I've had my coral blue since the 22nd and I still love pulling it out the case and shining it up.

Not to mention I'm keeping my pen so I am kind of hoping I end up with the same color.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Ha-ha, ordered 9/14 but first estimate of ship date 9/13!
[T-Mobile Note 7  Guides, News, & Discussion] UniX1rm:
Nice. Well I have a blue one in my house so I am trying to get the black so it would be different. The blue is awesome.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I'm kind of bummed because I think I am in that batch of people who never actually got their loaners pre ordered. I'm going to take my Note 5 in and the screen protector for my note 7 and trade in for a gear VR.

I'll just have to fight the urge to use it until I get my replacement.
[T-Mobile Note 7  Guides, News, & Discussion] AviationPhotographer:
I'm in the same boat, probably won't see it till Monday. And if all carriers are supposed to have new Note 7s by Wed... I might not even open the box to use it.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
The black does look awesome in all the photos, now though with the popularity of that Jet Black iPhone I could see people often mistaking it for one. Not that it matters either way.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Just got this email from samsung

---------- Post added at 06:49 PM ---------- Previous post was at 06:48 PM ----------

Did you really get store credit? Tell me cause i am heading to bb right now.
[T-Mobile Note 7  Guides, News, & Discussion] Lancerz:
It's more a question of if the employee believes you or not. I haven't tried but I think most of them are on to people returning the free sd cards from Samsung. But it's always worth a shot since all these idiots started selling them on eBay for less than $100 when they are $250 at BestBuy.
[T-Mobile Note 7  Guides, News, & Discussion] msage:
I did indeed! Used it toward a ps4 pro
[T-Mobile Note 7  Guides, News, & Discussion] MrAwesome75:
Thinking the same thing.
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
So I wonder what happens when you bring a loaner back with a cracked back ? Lol I just got this damn thing today! My 2 year old son like shiny new electronics like his daddy. Figured I'd ask for pointers on what to say when I go to get my replacement Note 7