yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] shanti06:
I was browsing Samsung Canada FB thread re: Note 7 refund. Someone received an email from Samsung saying the CC refund would be processed in 2-4 weeks upon the receipt of the device. I've been giving Samsung $1000+ interest-free loan since August as they charge the full amount upon the pre-order for online customer.

Has anyone getting money back from the CC company through a dispute?
[Note 7 Guides, News, & Discussion] Cycloneon:
Just looked at the tracking info and my two note 7s were officially delivered back to... Whoever was supposed to get it (To Scarborough?)

Not I wait for the confirmation email... No faith in Samsung right now so I expect to get one by like Monday lol
[Note 7 Guides, News, & Discussion] uofaboy:
I still have my two Note7s, and hesitant to return them. I don't want to return and have to wait months for the refund!
[Note 7 Guides, News, & Discussion] diggmc:
Nothing yet, though I did get confirmation from UPS that my v2 was received last Friday afternoon.
[Note 7 Guides, News, & Discussion] Msb2017:
Wow that is stupid man. I paid with cc too nd i will hate to wait 3 weeks. Wat acbanca of morons.
[Note 7 Guides, News, & Discussion] blwc:
If I am able elude any Note crippling/killing firmware updates...I would love to be able to continue using mine as long as possible. What are the chances I continue using it until they announce the S8...and return the Note then?

I hate that I would have to return the phone and wait as long as a month to get my money back. I guess I would be more open to doing thr return if I could just do the return and get the refund at the Samsung Store or in some way in person so I get my money back right then and there. $1000+ is a large sum of money to be waiting that long for.

Samsung E Commerce is horrible. Will never deal with them ever again.
[Note 7 Guides, News, & Discussion] evilive27:
Samsung Canada is the worst. I've been emailing, tweeting, posting on Facebook. I have yet to receive any response or acknowledgement. At this point even an exchange would be welcome. I will never ever buy another Samsung. I don't care how great the s8 could be. I've been scarred by this ****ty customer service.
[Note 7 Guides, News, & Discussion] diggmc:
Was just called by Samsung and asked to participate in a 3 question survey! Q1: had I returned my phone's? Q2: why did I return it? (Yes, you read that correctly!) Q3: was it easier to drop the phone off or ship it back by courier.

The best part was, 20 minutes later, I get another call (different rep) to ask me to participate in a 3 question survey.

Man, Samsung just couldn't fill me with more confidence.
[Note 7 Guides, News, & Discussion] shanti06:
This morning, I was greeted with this message from Samsung . Thought it was a notice that my refund was processed I as it's the 5th day, only to found out it's another useless email from Samsung. ????

With consumers' safety as a priority, Samsung has stopped sales, exchanges and production of the Note7 globally. Canadian consumers with either an original Note7 or replacement Note7 device should power down and stop using the device.

A device refund will be issued to all consumers who purchased a Note7 from Shop.Samsung.com/ca. To complete the refund transaction, return your original and replacement Note7 device at your earliest convenience.

As a recalled product, it is mandatory that you return the original and replacement device(s) to Samsung Canada. The Note7 may not be disposed of in any other way.

Canadian consumers with either an original Note7 or replacement Note7 device should power down and stop using the device.

Note: You may have already received a return box for your original Note7 device. You will receive a new return box for your replacement device. Only one box can accommodate one device, if you require an additional shipping box, please contact 1-855-254-4747.

Please allow 3-5 business days from the day you ship your device for your refund to be processed. All Note7 devices in your possession must be shipped to Samsung to be eligible for refund.

Important: With consumers’ safety a priority, we need to ensure all Note7 devices are removed from the Canadian market and as such it is mandatory to receive back all Note7 devices within your possession. For customers who purchased their Samsung Note7 on shop.samsung.com/ca, a device refund will be offered upon return receipt of the recalled devices.

For all inquiries related to your purchase from Shop.Samsung.com/ca, please call 1-855-254-4747.

We appreciate your understanding and flexibility during this process, and sincerely apologize for any inconvenience. Thank you for your continued support of Samsung.

If you have already returned your Note7, please disregard this message.

Sincerely,

Samsung Electronics Canada Inc.
[Note 7 Guides, News, & Discussion] DLG187:
god... i've already returned the two original devices i had to the SES store in Vancouver, yet somehow they keep thinking I havent

Now I have two return boxes for the replacement phones (even though I can't return one of them to Samsung since I got it from costco).

honestly, what is going on at Samsung Canada.

At least I know with Costo I'll get my refund right away, but who knows how long I will have to wait for my samsung.ca ordered one (especially if they cant work out that I already returned the original)
[Note 7 Guides, News, & Discussion] Brava27:
I've returned my device to Stericycle in Scarborough. They said they have a cheque for me. We'll see what happens.
[Note 7 Guides, News, & Discussion] DLG187:
how long did that take? (sending it back to them saying they have a cheque for you)
[Note 7 Guides, News, & Discussion] greatg:
Do you have a number to call?
[Note 7 Guides, News, & Discussion] Brava27:
I have a foreign note from singapore. They asked for proof of purchases, bill, etc.... Then the sent me ups box, and I sent it back with phone and when they recieve the phone confirmed by imei then the mail cheque? I hope?
[Note 7 Guides, News, & Discussion] alquistador:
I was speaking with my rep and they are saying samsung is waiting till a specific date then they will be bricking all note 7s. I am wondering if they will erase the device? What can they do remotely to these phones?

?
[Note 7 Guides, News, & Discussion] evilive27:
Anyone buy a note 7 through a third party and get a replacement s7 or s7 edge yet?
[Note 7 Guides, News, & Discussion] darthfire:
Update: I got a call from ENR support today and I was told that I will be eligible for a refund from the store when I get back to Canada (so like, end of December). I tell them that I am not waiting that long to get a refund, I need the money now so I can purchase another phone. Given that all this inconvenience was caused by the store's incompetency the first time around and their unwillingness to help a customer, it's not fair that I have to now wait till I return back to the country to get a refund. Also, I have received no communication from the store manager updating me on this situation or even apologizing for their mistake. At this point I just want my money back and take my business elsewhere, but I guess even that won't be a straightforward thing.
[Note 7 Guides, News, & Discussion] asaqwert:
Holy crap that's insane. I would simply refuse to leave the store until they gave me my refund. End of story. This kind of **** can't go on.

I'm heading to Wind today, I think I'm picking up an LG V20. Screw this entire process.

Because of this, I'm leaving Telus (they have handled this horribly and caused me to miss the pre-order for the pixel xl 128gb), then I'm going to go to Koodo, sign up for a Saskatchewan plan, and then port my number in.

At least the consolation here is that I'll be getting a similar plan to what I have now, for less than half what I am paying now. (Yes I know it's still through Telus, but that almost makes it feel better about it, because their screw up will end up causing them to give me a way better monthly price, and they get no money from me for a phone, nor a bloated price on my phone)
[Note 7 Guides, News, & Discussion] force70:
I could be dead wrong but i just dont see that happening.

Imagine what implications it would have if samsung did that and someone needed to make an emergency call and couldnt and someone was injured or killed due to that?

Just dont see it happening.
[Note 7 Guides, News, & Discussion] turilo:
What's their website? Or contact info. Mine is also from Singapore purchased off eBay
[Note 7 Guides, News, & Discussion] Brava27:
Email oop.seca@samsung.com with your ebay story. They will respond within a day.
[Note 7 Guides, News, & Discussion] Msb2017:
Over a week since i returned my N7 nd still no refund. Here is wat Samsung chat rep said:

15 to 20 daya to get the refund!!! R u joking
[Note 7 Guides, News, & Discussion] Cycloneon:
15-20 business days huh? In other words late November....
[Note 7 Guides, News, & Discussion] force70:
Is your FD still acting up or is it behaving now lol?
[Note 7 Guides, News, & Discussion] turilo:
Nope it has been dead ever since. No power going to it whatsoever.
[Note 7 Guides, News, & Discussion] force70:
That sucks....well at least you can get an S7 edge swapped out so not a total loss.
[Note 7 Guides, News, & Discussion] turilo:
Yep or id keep it but I managed to finally get thru to Samsung and will be giving me a full refund on the FD also.
[Note 7 Guides, News, & Discussion] Brava27:
With the email I sent you?

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] turilo:
Yep seems best route to take thanks man!
[Note 7 Guides, News, & Discussion] gsr519:
People who bought the fd from Singapore, is Samsung refunding the shipping and or the duties /taxes paid upon delivery?

I have been told I will get a we fund but not for shipping and taxes paid (almost $200 in losses).

Very curious to find out if others are being treated the same way.

I bought 3 note 7s and last one was the revised version (supposed fixed from Singapore) and the phone is perfect and I love it but have since shut it down due to them waiving the flag and obviously safety concerns.
[Note 7 Guides, News, & Discussion] Brava27:
LOL, if you are expecting a refund that includes import fees you are getting too greedy.

I was extremely happy with a refund knowing that I purchased a device from out of the continent and Samsung Canada helping me out with a simple refund of the device not including import fees and shipping.

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] 1011555:
Agreed dude, consider your self lucky that Sam is even doing that considering the horrible CT and attitude Sam has taken towards it's customers
[Note 7 Guides, News, & Discussion] greatg:
For what its worth...I have sent an email to the Ontario Ombudsman and the Better Business Bureau, detailing my experience with Samsung e-commerce Canada etc...My hope is that more of us also voice our discontent as to how this company is treating customers! Perhaps we should start a new thread, for complaint letters and contacts (media, BBB etc...)?
[Note 7 Guides, News, & Discussion] mohammedessam:
Anyone tried doing a charge back through their credit card company

I returned the device about 10 days ago and until now I haven't received a refund.

When I called them they said I should get refund within 3 business days and I haven't received anything yet.

What should I do?
[Note 7 Guides, News, & Discussion] ubl:
Did the price of the s7 and s7 edge increase after Samsung offered the $100 credit?

I could have sworn the price of the s7 was $750 and s7 edge at $850. Now they are $900 and $1000. I rember those lower prices when i bought my Note 7 for $1050.

Super lame.

(These prices are from the Samsung store in Richmond centre in bc)
[Note 7 Guides, News, & Discussion] jmitr:
Yes with a caveat.

They are "honouring" the old prices when you do an exchange.
[Note 7 Guides, News, & Discussion] Cycloneon:
Has anyone gotten their refund back from Samsung Canada? Or any acknowledgment that they've received the device(s)?
[Note 7 Guides, News, & Discussion] gsr519:
You can't be serious

Are you serious?

I purchased 3 different note 7's. The last one was the revised version and I wanted the dual sim and exynos chip and I could get it for cheaper than buying it in Ontario.

The 2nd phone I bought, I actually bought the FD variant here for $1199.99 PLUS taxes (first version) and got a full refund from the local company.

Let's just say I still had this device, would Samsung not be responsible for giving me $1355.99 back (1199 plus tax).

I am only asking for 1179 CAD back for the revised version and I'm getting hassled to no end. If you were Samsung, wouldn't you agree to pay the lesser amount to a customer who gave you multiple chances to get the phone right?

I can't understand the logic, if I had the local version they would be on the hook for $1355.99

Why not keep a loyal Galaxy user "happy" (at this point it would keep me content for now)

---------- Post added at 05:12 PM ---------- Previous post was at 05:04 PM ----------

Consider myself lucky for getting a refund on just purchase price? Wow, I guess you guys make too much money to not care.

Samsung worldwide has issued a recall and said all note 7 users who returns their phone will get their money back or exchange for s7/s7edge.

Why wouldn't I be eligible for the full refund due to them sending out a "Fixed" version of the phone and then recalling 100% of them and discontinuing the phone completely?

The 2nd batch was next to impossible to get in Canada especially the FD models and weighing all options I decided to purchase from Mobyshop in Singapore.

Samsung should accept the fact they failed miserably and try to save face and all their potential future customers.
[Note 7 Guides, News, & Discussion] force70:
Sadly but not surprisingly moby has taken down the note 7...im actively looking for a v2 dual sim unit...impossible to find

sent from my Note 7 or S6
[Note 7 Guides, News, & Discussion] nooganator:
I put my request in Last monday on the forum and still haven't received the box to ship the phone back yet. How long has this taken?
[Note 7 Guides, News, & Discussion] Msb2017:
Same boat here sent it a weak nd half ago nd no response. Samsung online chat rep says it takes 15 to 20 days to get refund once they receive the device. Hw better be right cause i will not be happy at all.
[Note 7 Guides, News, & Discussion] AdrianR2016:
This is a very strange question. Note 7 still explode? It seems it is a safe device after the international ban?

[YOUTUBE]kriu4m6BCrU[/YOUTUBE]
[Note 7 Guides, News, & Discussion] Brava27:
I should have sold you mine lol. Although I was offered $1136 for my device. Not sure if you were going to offer that.

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] rafeba:
Apparently the media is not interested anymore... The "job" was done and to raise questions about what you asking is almost dangerous for them. We live in an era when almost nobody it's not thinking anymore. We take everything from social media... Sad but true.
[Note 7 Guides, News, & Discussion] Sevael:
There have been multiple cases on Reddit (with lots of photos) showing replacement Note 7s that burst into flame. It's still happening.
[Note 7 Guides, News, & Discussion] rafeba:
The same old news and photos on Reddit. Nothing new.
[Note 7 Guides, News, & Discussion] Sevael:
There was one a week or so ago in Wisconsin, I believe it was. Another on the east coast a few days before that.
[Note 7 Guides, News, & Discussion] shanti06:
Finally a good news - a closure(?) I got the refund from Samsung/Tech Data Canada in my CC account.

Just for the info for those still waiting: I returned the 2 units on Oct. 20th and they were received on Oct 21st.
[Note 7 Guides, News, & Discussion] rafeba:
I'm not saying it's not true but I need facts. I keep trying to put my Note 7 on flames... I droppit on the floor, concrete, water. I'm charging the phone overnight wirelessly, with the original cable and third party charger and cables, I'm running games after games to see if it's overheating... I don't know what else I can do... the damn phone don't want to catch fire. It's still working despite my efforts. Maybe I have to shoot the demon.
[Note 7 Guides, News, & Discussion] greatg:
Did they notify you about the refund? Or did you just check your CC and found it there?
[Note 7 Guides, News, & Discussion] shanti06:
Just as Samsung Ca has done all along. No acknowledgement of the receipt of the devices, nor a notice of the refund. I just logged in my CC account to find some info/contact to inquire about the dispute process.
[Note 7 Guides, News, & Discussion] marktang:
man just received another UPS returned label. I returned all the phones already. what do you want me to do!!! I thought this was finally over.
[Note 7 Guides, News, & Discussion] Cycloneon:
Just checked my Paypal and Samsung refunded my Note 7. Now it's currently pending through Paypal (Which takes like 3-5 business days to reach my account)

That was quicker than expected. My Note 7s were sent back just 2 weeks ago
[Note 7 Guides, News, & Discussion] Brava27:
Hahahaha me too! Wtf Samsung. Wasting money on ups trucks to deliver empty boxes. I returned my phone a week ago! Haha

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] force70:
Me too but i think its for my replacement device which i dont have anymore lol..

And they arent getting the one I have now
[Note 7 Guides, News, & Discussion] alquistador:
is there any way to stop these stupid pop ups from Samsung? my new phone is on back order.
[Note 7 Guides, News, & Discussion] Sevael:
Try disabling "Samsung Push Service" using Package Disabler Pro (or a similar app).
[Note 7 Guides, News, & Discussion] force70:
I can confirm this works.
[Note 7 Guides, News, & Discussion] Msb2017:
Force update by Samsung :(
[Note 7 Guides, News, & Discussion] ubl:
Fick
[Note 7 Guides, News, & Discussion] llsektorll:
Searched for a while on the forums but couldn't find a answer so I'll ask here. I have the Canadian Note 7. I want to root and use custom rom to bypass the 60% battery limit. Is there a way to do this? The root methods I see seem to say it only works with Exynos variant.
[Note 7 Guides, News, & Discussion] OkayGK:
I believe its only for Exynos. If it was for snappy id be all over it.

Starting today im on 60% and i dont like it but still keeping my phone.
[Note 7 Guides, News, & Discussion] Msb2017:
Damnn i was just thinking about this. I will look around do some experiment and update you here. I hope there is root amd the trick works. Even a custom rom i would be ok with it.
[Note 7 Guides, News, & Discussion] THS1989:
I just got the 60% battery limit update today and my phone as laggy as **** now.... Wtf.
[Note 7 Guides, News, & Discussion] force70:
Why are you guys letting this update happen lol?

So easy to stop it, dont get why some are letting it happen at all.:confused:
[Note 7 Guides, News, & Discussion] llsektorll:
How do you know of you got the 60% battery limit?
[Note 7 Guides, News, & Discussion] Msb2017:
It is force update. i had autumatic update disabled and still my phone automatically went into recovery installed the ****ty update .

---------- Post added at 04:41 PM ---------- Previous post was at 04:39 PM ----------

i left it in charge all night and it never went above 60%

---------- Post added at 04:46 PM ---------- Previous post was at 04:41 PM ----------

Tried installing the firmware via odin, getting error. so no roll back for stock rom. Need to root this phone. using sanpy version so i m not sure atm if i can even root it.
[Note 7 Guides, News, & Discussion] force70:
Guess you didn't read this

http://xdaforums.com/showthread.php?p=69347668

I bypassed the update on my exynos the first time around and now my snapdragon using this.

No such thing as a forced update now :D

And its well known you cant roll back since everyone tried on the last update and its also not possible to root now since the last update.
[Note 7 Guides, News, & Discussion] llsektorll:
Which usa carrier variant does the w8 use? Im looking at carrier forima and they have way to root with ADB pushing supersu.
[Note 7 Guides, News, & Discussion] force70:
W8 is used on all canadian carriers..
[Note 7 Guides, News, & Discussion] turilo:
Hey force, you might want to send that Note 7 and get some money back. They will be pushing a world wide network block on all remaining Note 7 devices not returned.

Pretty sure it will be by imei
[Note 7 Guides, News, & Discussion] force70:
No problem....getting the imei repaired isnt a big deal lol.

Im actually buying another one lol ...found someone still selling exynos versions :thumbup:
[Note 7 Guides, News, & Discussion] llsektorll:
Damn just got 60% update.
[Note 7 Guides, News, & Discussion] turilo:
Oh Yea? Ok I had no idea lol can you pm me who's still selling the exynos?
[Note 7 Guides, News, & Discussion] alquistador:
can someone post a custom rom that works with the stock w8?
[Note 7 Guides, News, & Discussion] rafeba:
You are a hero. Good job [emoji1] [emoji106]
[Note 7 Guides, News, & Discussion] force70:
Come again?

---------- Post added at 02:59 PM ---------- Previous post was at 02:57 PM ----------

The only one that worked was the sprint engineering one which is posted in the Tmo developer forums.

Sadly it only works on the older firmware so if you have the green battery update or the latest charging killing one no go
[Note 7 Guides, News, & Discussion] Cycloneon:
I read that starting this month(later), in New Zealand that Samsung is going to start disabling data services to the Note 7. So you won't be able to Text, make phone calls or use any form of cellular service with the phone. It'd pretty much be a glorified iPod touch.

Only a matter of time before this phone becomes a hazardous paper weight
[Note 7 Guides, News, & Discussion] force70:
I think that already started no?

But if they are killing the imei to do that as already mentioned this can be dealt with also.

For everything they do we can un do it mostly...just like finding exploits around things really
[Note 7 Guides, News, & Discussion] OkayGK:
dammmit, why cant there be a solution to my W8. it has been less than a day and this 60% update is bugging me allot now.

The phone connects to a computer, that means someone can fix it. =)

Damn this snapdragon.
[Note 7 Guides, News, & Discussion] rafeba:
I was joking thinking of others who keep repeating that the phone is defective but they don't want to understand our point of view. I'm trying myself to buy two more Note 7 but I can't find them anywhere. Sorry for misunderstanding.
[Note 7 Guides, News, & Discussion] force70:
All good bro.

I PMd you something you may find useful also :D
[Note 7 Guides, News, & Discussion] rafeba:
I already saw that. Thanks and i will take a look right now [emoji106]
[Note 7 Guides, News, & Discussion] Brava27:
Haha I admire your determination on keeping the note 7. I only returned it for cash because I know in the future it won't be worth much as resale value will plummet and is technically illegal to sell recalled items bla bla bla. I've already gotten used to the edge s7 quickly again.

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] nomi640:
Did you find something to fix this 60% issue
[Note 7 Guides, News, & Discussion] OkayGK:
Nop. Don't think there is anything. Living in hope that something may come up.

I am not sure what is more frustrating the battery or the notification popup.
[Note 7 Guides, News, & Discussion] force70:
There is no fix.

---------- Post added at 05:56 PM ---------- Previous post was at 05:54 PM ----------

Ive lost track of how many times Ive said this.The notification is easily blocked using package disabler....as are OTAs for that matter .