yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] apprentice:
This thread - all summed up

Last photo taken of my Note 7 before powering it down for the last time.

Well what a thread this has been:

Pre-orders open

Excitement about the device

Launch day arrives

Delays in the mail

First impressions, reviews

News of the fires

News of the recall

Delays to replacements

News of more fires

News of bans

News that the Note 7 is discontinued

Returns issues

Compensation issues

Refund Issues

Alternatives to the Note 7

Nearly 118,000 views and 2,700 replies.

How this thread went from excitement and joy to doom and disbelief. This is a first for me after joining many different release threads over the years. The Note 7 will be the most memorable phone ever for me and most likely you too.

So here's to the end of the mighty Note 7 and onwards to the Galaxy S8 and Note 8 UK release thread... coming soon!!

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[Note 7 Guides, News, & Discussion] jah:
Had a sms notification from Samsung that I'll get my refund this Friday.
[Note 7 Guides, News, & Discussion] ooMoo:
I stupidly played by PayPal my refund was issued several days ago but paypal shows the money as pending :(
[Note 7 Guides, News, & Discussion] Rob F1UK:
So, CPW unsurprisingly don't want to refund anything from monthly payments despite telling me to the contrary last week in-store...
[Note 7 Guides, News, & Discussion] alexwolf47:
Same with me, returned it in store about two weeks ago, was told it would take about 7 days to process the contract cancellation, i'd get a refund on my first monthly payment and my PAC code sent to me. Let me know how you get on..

Contract clearly hasn't been cancelled yet, so I called CPW today, the first guy said there would be no refunds on monthly payments because I got to use the service (which is literally the most ridiculous thing ever, if I had not used the phone when advised I would have had about a weeks worth of use out of it, i'm not paying £42/month for a 4GB sim card which can be had for £12/month elsewhere, ignoring the fact they said that would be refunded when I actually returned the phone). He put me on hold and then nothing happened for 10-15 minutes, pretty sure he just hung up on me.

Called again and was told the first cancellation hadn't gone through for some reason, that she would put it through again and I would get a refund on my monthly payments (I have now been charged for the second full month).

It shouldn't be so much effort to get a full refund on a faulty product, this is really putting me off buying from CPW ever again. Gonna have to chase them until they refund the £84 i am still out of pocket. I've wasted so much time on the phone to them as well as going back in to a store twice.

I have a bad feeling that next week i'm gonna get charged a £600+ early contract termination fee, lose my number that I really need and still have to deal with their awful customer support to get my money back.
[Note 7 Guides, News, & Discussion] apprentice:
I paid by PayPal too. Waiting for Samsung to refund, so this is worrying. Paypal seem to be doing this a lot lately, holding on to our money. I mean it's a refund ffs why do they feel they have the right to not allow access?

Did you contact them?

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[Note 7 Guides, News, & Discussion] ooMoo:
Not yet I will tomorrow though if it doesn't get released.
[Note 7 Guides, News, & Discussion] apprentice:
Please let me know what they say. I would be interested to know their reasons for this.

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[Note 7 Guides, News, & Discussion] ooMoo:
They said they will look into it and respond within 24 hours
[Note 7 Guides, News, & Discussion] jah:
No refund from Samsung. Does not look good.
[Note 7 Guides, News, & Discussion] Rob F1UK:
I've headed that off to a degree already by contacting my network operator to check they received the contract cancellation request (they did), so I shouldn't get a nasty surprise (will find out Friday). CPW have also washed their hands of my assertion that at least some part of the monthly contract fee should be refunded - at one point they claimed the monthly payment doesn't cover any component for the cost of the handset!
[Note 7 Guides, News, & Discussion] alexwolf47:
Did you have any luck sorting it? CPW are now stating that I need to request a PAC from Vodafone myself and then speak to CPW again once I receive the bill for termination fee... Vodafone informed me that if I do it this way i'll likely be billed the full termination fee and they weren't sure if i'd be able to get a refund as the contract would have been cancelled before they receive any info from CPW about me returning the device.

CPW are now insisting this is the only way to do it for me, yet have repeatedly ignored my question about them taking responsibility for the refund if vodafone are unable to process it. They don't even say they are unable to confirm that, they literally just ignore my question. They have no desire to actually help me sort the issue, they only seem to care about getting me to process the disconnection myself and leave it up to me to try get my money back with vodafone. Think this will be the last time I buy anything from carphone warehouse.

Probably going back in to the store tomorrow to get CPW to call vodafone and sort it there and then. I'll be writing a formal complaint to CPW afterwards though, their customer service is appalling.
[Note 7 Guides, News, & Discussion] Rob F1UK:
No joy with getting any refund back against the monthly contract payments I'm afraid. They claim that as I've had a £50 cheque to cover the loss from the 1st recall and they "allowed" me to keep the TGear VR that they not not owe me anything else. MY refund for the upfront fee was received on the 4th Nov after I returned the handset on 2nd Nov. I haven't had my final bill via direct debit yet, but thats due tomorrow (not worried here, as I've independently spoken to O2 about this and nulled it).

For your situation I'd recommend going to store and being very firm with them. If they d not commit to being responsible for your refund (which they are under the Sale of Goods act, as your contract of purchase is with them),, then advise them you will take them to Small Claims Court - they won't win that argument.
[Note 7 Guides, News, & Discussion] Con1750:
I have been charged an early termination fee from mine by o2 despite returning months ago. O2 have now provided a PAC code which they're saying I need to use.
[Note 7 Guides, News, & Discussion] jah:
I still do not have a refund from Samsung. Their systems claim they made the refund on 10th November but my bank claims no credits or even failed credit transactions on my account. Anyone else having issues with Samsung?
[Note 7 Guides, News, & Discussion] jah:
Samsung UK found a mistake at their end. I had to provide my bank statement to prove I had not been refunded. Hopefully this Thursday I'll have my money.
[Note 7 Guides, News, & Discussion] bonerp:
Just get your bank to do a charge back if not received
[Note 7 Guides, News, & Discussion] hnrykw:
Yeah I still haven't got a refund, trying to chase samsung right now.
[Note 7 Guides, News, & Discussion] jah:
Finally got my money back from Samsung UK. This was for a N9300 dual SIM from HK I had bought on eBay for use in the UK.

Hoping my Note 5 will get the Grace UI from the Note 7.
[Note 7 Guides, News, & Discussion] xperiaman:
Does anyone have a note 7 that is damaged I only need the internals
[Note 7 Guides, News, & Discussion] Mr.Ultimate:
what part of internals do you want?
[Note 7 Guides, News, & Discussion] xperiaman:
I need the main board please
[Note 7 Guides, News, & Discussion] Allordcs:
Hi bonerp > can you help me ? >> I have this message after install official firmware for my device s7e >> how can I unlock this Secure Folder , I have a lot of data inside it , and i know pin code ? Why I can't access to it

Thanks
[Note 7 Guides, News, & Discussion] bonerp:
Check what software is unauthorised (added any able files or stuff outside the store?) and try again.
[Note 7 Guides, News, & Discussion] WESBAR:
I beleive Samsung UK orders are being despatched by Expansys. Looking at my confirmation email and checking the encryption, it came from expansys.com.
[Note 7 Guides, News, & Discussion] strikerdj2011:
any one here pre order from 02 not heard much back so far only thing i know is mine is waiting for dispatch
[Note 7 Guides, News, & Discussion] :
Mines changed to in stock. Samsung UK website. Black version.
[Note 7 Guides, News, & Discussion] m00moo:
Why is it showing diff statuses for everyone? strange!
[Note 7 Guides, News, & Discussion] stevenmu:
Mine's still showing pre-order too, I guess they're working through and sorting the orders now.

Seems to be, you can put your order reference and email address in on their tracking page (http://www.expansys.com/order-tracking/) and it shows up.

And even when you look at your order on the Samsung UK website, the images used are loaded from the Expansys site.
[Note 7 Guides, News, & Discussion] WESBAR:
Mine still says pre-order on Samsung and Expansys. Black ordered at approx 8am on the 16th.
[Note 7 Guides, News, & Discussion] trickie69r:
When I registered my interest in pre-ordering the Note 7 on the 12th August I received an email on the 17th August stating that pre-orders are now open, no code needed.
[Note 7 Guides, News, & Discussion] @home:
16/08/2016 8:10

London UK Time

Black

Still says pre order
[Note 7 Guides, News, & Discussion] pigglett:
16/08/2016 06:09

London UK Time

Blue

Status : Pre order

it did swap to In stock yesterday for a short while then back to pre order (probably a glitch)
[Note 7 Guides, News, & Discussion] Cass67:
Mine just says in progress in myO2
[Note 7 Guides, News, & Discussion] cosimoss:
Mine was at 06:04 and it is now back to pre-order. The order also shows up in the Expansys link a few posts up.
[Note 7 Guides, News, & Discussion] strikerdj2011:
was that an upgrade or a new line
[Note 7 Guides, News, & Discussion] KeysarSoze:
That's a great deal but hate to say this man as existing customer that u r is not v good, am coming from ee after 20years of loyal service N they gave me ****ty upgrade deal so asked for my PAC. Called cwh n got the same deal as u had to pay £50 towards the phone. As new customer to Vodafone to get same deal as urs... U shud call up n haggle bit more
[Note 7 Guides, News, & Discussion] gavinfabl:
I've set up my Note 7. Really superb.
[Note 7 Guides, News, & Discussion] Cass67:
Upgrade
[Note 7 Guides, News, & Discussion] strikerdj2011:
strange just been on phone to double check and mine is defo waiting for dispatch guy also said i will be one of the few to be getting mine on launch was one of the first to pre order it not sure how to take that should be dispatched tomorrow for delivery tuesday as monday is bank holiday i know lots of people were having problems with upgrading as its all over the note thread on 02 forums
[Note 7 Guides, News, & Discussion] Batfink33:
Is it scratched yet ;)
[Note 7 Guides, News, & Discussion] gavinfabl:
Yeah. Gruesome scratches as I used my knife instead of the S pen ?
[Note 7 Guides, News, & Discussion] Cass67:
Yah im hoping for launch too.. Got pre order in when it was open first day and bagged the vr goggles. Well see!
[Note 7 Guides, News, & Discussion] pigglett:
Is it fast .. any lag ?

assuming this is the exynos version :p
[Note 7 Guides, News, & Discussion] gavinfabl:
Not seen any yet, but TBH all its been doing is restoring, downloading and then having 150 apps all setup as required.
[Note 7 Guides, News, & Discussion] pigglett:
The joys of a new toy but waiting for the restoring and updates :crying:
[Note 7 Guides, News, & Discussion] jah:
Keep the device cool. I kept mine near a fan as all the restore updates and new firmware heats up the battery when its new which i don't think is good for battery life.
[Note 7 Guides, News, & Discussion] xdaman85:
Am I the only one who doesn't like restoring? I actually enjoy downloading all my apps again, and setting up the device from scratch. :D
[Note 7 Guides, News, & Discussion] strikerdj2011:
same here nice and fresh lol
[Note 7 Guides, News, & Discussion] gibbo82:
Comical! Three pre-orders have go up to the 20th September now! :/ this is a Samsung right, & not a iPhone??
[Note 7 Guides, News, & Discussion] SColl07:
I see on CPW they have now updated the delivery date as 09 Sept, just double checked my email confirmation and it clearly states expected delivery date of 31st Aug, hope it hasn't been bumped back.

Edit - just spoke to CPW on chat who confirmed those who ordered already will get it on 31st as per the email confirmation, its only new order that will get it on 9th Sept.
[Note 7 Guides, News, & Discussion] marcgear:
Same I always do fresh install of everything
[Note 7 Guides, News, & Discussion] cosimoss:
Samsung still showing as pre-order.
[Note 7 Guides, News, & Discussion] pigglett:
This looking like it might turn into a farce :(
[Note 7 Guides, News, & Discussion] neildo:
My order, Note 7 just changed to 'In Stock'

Gear VR still showing 'Pre-order Now'

Sad me has a page reload extension in FF, reloading the page every x mins.

Update - glitch: back to 'Pre-order Now'
[Note 7 Guides, News, & Discussion] m00moo:
Don't worry i think we all are quite eager to see the update to "in stock". lol

The main thing for me is that it is showing "not processed" which sucks. Should've been processed the day we ordered as they had plenty of time :( Its funny how much excitement such a thing can bring... boys and their toys eh?
[Note 7 Guides, News, & Discussion] pigglett:
Just got an email from Samsung UK

"The Galaxy Note7 is available to order now and shipping is expected from the 9th of September *. Due to high demand we sold out of our pre-order stock very quickly. As a thank you for your loyalty and having signed up to reserve, we're giving you the chance to back order from the limited stocks before anyone else. We know it won’t last long"

Order now
[Note 7 Guides, News, & Discussion] m00moo:
wow that would suck as I would've thought that it was a "congrats! your phone is on its way" email.

I suspect though that the status is generated from Expansys. As someone pointed out it appears that they are handling the pre orders and they maybe have not received the stock just yet from Samsung. Once received it all should flow nicely as they should be used to this kind of thing.
[Note 7 Guides, News, & Discussion] @home:
It'll be a farce with expansys sorting orders & deliverys out. No faith in those guys whatsoever.
[Note 7 Guides, News, & Discussion] pigglett:
Yeah I've had previous problems with expansys .....paid for next day delivery it took a week to get to me .

I had fun getting the delivery charge back :crying:

If I'd have know it was Expansys I would have ordered from CPW
[Note 7 Guides, News, & Discussion] m00moo:
oh snap.... i would've thought that they would be good at this kind of thing seeing they are a well established retailer.

Anyone feel that they would like to contact Expansys for an update lol Maybe a phone call to just query the scheduled delivery date or dispatch date...
[Note 7 Guides, News, & Discussion] pigglett:
Let me take some blood pressure medication 1st ;)
[Note 7 Guides, News, & Discussion] m00moo:
If anything happens to you, I will look after your Note 7.
[Note 7 Guides, News, & Discussion] hshah:
Samsung UK order on Expansys:
[Note 7 Guides, News, & Discussion] WESBAR:
Gear VR now says 'ordered on request' and not pre-order now. Expansys will f#$k this up.
[Note 7 Guides, News, & Discussion] m00moo:
Mine showing the same. Looks to be a definite change in the system. I got faith as its still early days and technically we got until Monday to start dispatching?
[Note 7 Guides, News, & Discussion] WESBAR:
if it doesnt despatch today, I doubt it will despatch until Tuesday.
[Note 7 Guides, News, & Discussion] pigglett:
(Samsung Shop)

Aug 26, 13:18 BST

Dear *********,

Thank you for contacting Samsung UK Online Shop.

I would like to let you know that all pre-orders are due to be processed a day or two prior to the dispatch date. Once this happens you will be notified by email. The delivery date is August 30th, which is three days prior to the official launch of the Galaxy Note 7 in the UK, as promised.

You have nothing to worry about!

Do let us know if there is something else we can assist you with.

Samsung Shop Support Team.
[Note 7 Guides, News, & Discussion] Batfink33:
I'm sick of phone launches. So many times I've sat waiting for despatch notices, delivery drivers, checking to see of stock is in etc etc. Youd think there would be a better way of doing it by now!
[Note 7 Guides, News, & Discussion] alltaken123:
Anxious? Anyone place an order with CPW? I've not had anything just yet but was hoping for a Saturday delivery with the bank holiday.... Doubt it will happen. Those lucky folks in Germany and the US, grrr, I'll be lucky to get mine on Tuesday as promised, let alone early.

I guess it will all blow over and we can start moaning about the battery life etc soon enough ;)
[Note 7 Guides, News, & Discussion] pro4ever:
Ordered from cpw on 11th Aug heard nothing also.
[Note 7 Guides, News, & Discussion] bonerp:
CPW have said this morning (on chat) as they have all along that phones will be dispatched next week. They are dependent upon embargoes and even receiving the devices. They won't release them early as they'll be under contract with Samsung. I was told 2nd, so won't expect it until then. If it comes earlier I'll be surprised.
[Note 7 Guides, News, & Discussion] Batfink33:
One of their reps on Wed night told me there was a delay for pre orders and it was being "escalated" but 3 others told me it was still despatching for the 30th. I don't think they know to be honest.
[Note 7 Guides, News, & Discussion] bonerp:
they'll be issued when available and theres nowt we can do about it. Clearly oversubscribed / over promised!
[Note 7 Guides, News, & Discussion] zonkkk:
CPW were actually saying something along the lines of - pre-order and get them 3 days before official release - which is Tuesday, Aug 30th.

Also, I have been told that I would receive it on the 30th of Aug (even after I told them that 29th is a bank holiday).
[Note 7 Guides, News, & Discussion] m00moo:
I think we all know what the retailers and Samsung are saying. Sometimes the reps get things wrong and what they say its not set in stone. We shall see over the next few days.
[Note 7 Guides, News, & Discussion] bonerp:
they might have "actually" have said something like that to you but stories told are different. I bet a 1/3rd of this thread is what did CPW say!! If it is Tuesday, we should have received a text by the end of the day today from DPD confirming delivery....

Unless CPW have an exclusive early release deal with Samsung which I've not seen anything to suggest they have, I'd hazard a guess that samsung buyers will be the first to receive theirs.

Its also strange that Samsung are more expensive! Maybe a privilege passed on to loyal customers for the benefit of receiving it first lol
[Note 7 Guides, News, & Discussion] apprentice:
That's reassuring :)
[Note 7 Guides, News, & Discussion] zonkkk:
This press release by Dixons (who own Carhpone Warehouse) seems to say that they do have a special deal with Samsung for pre-orders:

http://www.dixonscarphone.com/media...ung-galaxy-note7-available-pre-order-carphone
[Note 7 Guides, News, & Discussion] bonerp:
Check for texts tonight then!!!
[Note 7 Guides, News, & Discussion] zonkkk:
I'm continuously checking mate!

Texts and emails... and this forum for dispatch emails received by others!!! :)
[Note 7 Guides, News, & Discussion] MadCobbler:
Well I went into a CPW store on Tuesday 23rd just to enquire about what deals I could get on my upgrade for the Note 7 on O2 and was told what I could get as in minutes/texts/data and was told that if I signed up then, I would be able to go down and pick it up next Tuesday (30th August) and also get the VR Headset free too. At that point I didn't realise that was 3 days earlier than the UK release date, I honestly thought the phone was already out :silly: as the chap I was speaking to told me they were out of stock!!

So, after reading this thread I got a little worried about getting it next Tuesday, so I've just phoned them and they confirmed to me that if I was told that I would be able to get it on Tuesday, then thats when I will be able to get it and I was also told that anyone who has 'pre-ordered' the phone should get it 3 days early as thats a deal they have done...

So needless to say I will be heading down there on Tuesday afternoon, after work, to pick mine up :D
[Note 7 Guides, News, & Discussion] KeysarSoze:
Just got email from cpw my order is in process of dispatch n can track it with link provided on the day of delivery which is 30th
[Note 7 Guides, News, & Discussion] zonkkk:
Awesome. When did you order?
[Note 7 Guides, News, & Discussion] KeysarSoze:
Oh on the day of preorders I think 16th or 17th...did through phone call. Was assured will be delivered on 30th N my number getting ported over on 31st
[Note 7 Guides, News, & Discussion] trickie69r:
All these posts about when the Note 7 is coming really makes me laugh.
[Note 7 Guides, News, & Discussion] m00moo:
Then laugh and move on.
[Note 7 Guides, News, & Discussion] KeysarSoze:
It will come in due time but be excited n discuss it within the subjects forum of interest no harm done lol

---------- Post added at 04:16 PM ---------- Previous post was at 04:15 PM ----------

Got case ready, got screen protectors ready, got my sd card ready n now tick tock tick tock
[Note 7 Guides, News, & Discussion] trickie69r:
Very true. I totally understand the excitement. I'm excited myself.

I just hope the thread gets cleaned once deliveries have been made otherwise any new members that visit the thread at later dates will have pages and pages of "When is my Note 7 coming" etc.. to go through to find any answers etc.

I do hope the ones that have already received are really enjoying playing with this new flagship.
[Note 7 Guides, News, & Discussion] KeysarSoze:
It's jus the initial few days lol happens with all devices once out n fingerprints all over the new toy all old news then bk to normal threads
[Note 7 Guides, News, & Discussion] Batfink33:
Then the buyers remorse kicks in and you start thinking " f*** I've just spent £700 on something that isn't any better than I've already got" ! .
[Note 7 Guides, News, & Discussion] KeysarSoze:
Perks of new toys lol its cycle.... U start saving or selling Ur organs for the next device some site jus put up saying.... 'what we want frome note 8....rumors note 8 will toast ur bread.... Note 8 will pay for mortgage hidden in the new notification settings' aaahhh the good times
[Note 7 Guides, News, & Discussion] Andr3w_95:
That's odd. I pre-ordered via phone on the 11th, after I received the text, before pre-orders went official and I still haven't heard anything
[Note 7 Guides, News, & Discussion] KeysarSoze:
Don't sweat it it's probably automatic server thing sending out emails.... Will get through to u too
[Note 7 Guides, News, & Discussion] jah:
Not likely with this one. It has depth in functionality if you invest time to learn.
[Note 7 Guides, News, & Discussion] trickie69r:
Have you contacted them after the 16th when pre-orderd went live to confirm your pre-ordered was accepted?
[Note 7 Guides, News, & Discussion] pro4ever:
Same as you m8 not heard owt
[Note 7 Guides, News, & Discussion] Andr3w_95:
Did you order sim free?
[Note 7 Guides, News, & Discussion] KeysarSoze:
No, upgrade, Vodafone
[Note 7 Guides, News, & Discussion] Batfink33:
The depth and functionality that you'll never use because all you do is look at Twitter and Facebook occasionally. I've been here many times before :)

G2

G3

M8

Z2

Note 4

G4

S6Edge

6P

S7Edge

.... Note 7.
[Note 7 Guides, News, & Discussion] apprentice:
Did anyone work out what "Ordered on request" means in their Samsung order status of the Gear VR??

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[Note 7 Guides, News, & Discussion] swordsman2007:
Just received email from EE. Was due Tuesday - now been delayed to...........?????
[Note 7 Guides, News, & Discussion] zonkkk:
Did you order direct from them? When was it delayed to?