yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Guides, News, & Discussion] southphillysean:
I just got mine shipped to my local Tmobile. I can pick it up at anytime until 10/7. So much easier that way.
[T-Mobile Note 7  Guides, News, & Discussion] s0calstate0fmind:
I called and had a note 7 v2 sent to my closest tmobile. Went into pick it up, the Guy brought it out from the back, opened it up and they had sent me a refurbed s7 edge. Why they would of done that is beyond me. Ended up having to drive to a corporate store to do the exchange, where they wouldn't let me change colors :(

Also, got my new note 7 after an hour and I tried to return my loaner s7 edge and she said my eip for that phone showed paid off early and closed. She told me she couldn't take the phone as I had paid it off. Obviously she knew I hadn't but she slid the phone back to me and never said another word about it... strange.
[T-Mobile Note 7  Guides, News, & Discussion] southphillysean:
Changing the color is a hard thing to do unless you personally know someone at the store. If ya think about it. It's totally unfair to change your color as you woipd be taking someone else's phone.
[T-Mobile Note 7  Guides, News, & Discussion] toastido:
I went from black to blue without knowing anyone. The reps said it's been a common occurrence.
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
They made it hard for you! Seems to me you may have delt with a rep on a power trip!
[T-Mobile Note 7  Guides, News, & Discussion] elliwigy:
damn.. seems like u tmo ppl are eiter getting 500$+ credits or free loaner phones to keep.. i cant imagine they wont fix this lol

verizon did it right.. my bill exactly wat it was when i started lol
[T-Mobile Note 7  Guides, News, & Discussion] hazy4days:
Yea, it sucks though what to make out of it. Btw any1 on t mobile have both note 7s still listed on their JOD? I still hace the original one n the v2 on my account.
[T-Mobile Note 7  Guides, News, & Discussion] blah_blah_blah_blah:
I actually spoke to a rep he told me that if the store didn't have your original color they are suppose to let you choose a different color. I found out after I waisted 5hours total in 3 different stores when I called to complain.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
I'm restoring from SD card right now using Smartswitch. I hope it's smart enough to choose the last update I did.?. I got mine replaced without too much trouble. Kept everything!
[T-Mobile Note 7  Guides, News, & Discussion] coolchris305:
Finally got a blue coral! Had to search hard but I was able to exchange!
[T-Mobile Note 7  Guides, News, & Discussion] hazy4days:
Guy btw check out your t mobile account. My old note 7 wasn't closed out. So they closed it out. Also i seen they paid off my galaxy s7 i had on my plan and the s7 edge i had as a loaner weird huh?
[T-Mobile Note 7  Guides, News, & Discussion] elliwigy:
ppl have been already posting that lol id keep an eye on it.. they migt "fix" it lol
[T-Mobile Note 7  Guides, News, & Discussion] hazy4days:
Hopefully they dont. I understand the loaner but my other phone too? Don't jynx it. Until they ask for the s7 edge ill keep it until then.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Exchanged v1 to v2?
[T-Mobile Note 7  Guides, News, & Discussion] coolchris305:
V2 black to v2 blue
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I wanted to do that same trade but expecting I will continuously get the you didn't buy it here excuse or we aren't exchanging v2 to v2
[T-Mobile Note 7  Guides, News, & Discussion] coolchris305:
Well I had it notated in my account...they messed up my order and account badly
[T-Mobile Note 7  Guides, News, & Discussion] Roach419:
I forgot to add my experience, 3 hours long, turning in my n4, loaner s7e, and getting replacement n7, but i found out I got lucky, the kiosk where i always go shut down Friday, I went Thursday, and the csr kept a blue one aside for me, even though many many people asked about it and they sold out...didnt give em mine. I traded silver to blue...was skeptical as im not a blue fan, but this blue coral is gorgeous!!! Clashes a lil with my new molten orange fiesta st, but im not one to complain. As soon as i got home, stayed up till 5am rooting it, and was successful. Got a sdcard for the original promo, a gear vr for the loaner, and another sd card for the n7 replacement...woulda gone for the netflix if id known all this was going to happen, but all in all i made out like a bandit from this recall!!
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
I didn't get bugged about where I bought it. In fact, I left contact info at the T-Mobile where I originally purchased to call me when they get more in. Decided not to wait and just went somewhere that had them. If they ever do call (doubt they will) I'll just let them know it's taken care of.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
See the one where I made the purchase won't do an exchange on a v2. Manager said that. So i was considering going to another one
[T-Mobile Note 7  Guides, News, & Discussion] MrAwesome75:
I did the same. Exchanged my less than 24 hour old Black V2 for Silver V2. I wanted to try the blue at first but my silver S7 Edge made me love silver again.
[T-Mobile Note 7  Guides, News, & Discussion] raw2000j:
does anyone have the link for promo?
[T-Mobile Note 7  Guides, News, & Discussion] Towle:
They're processing these as buyer's remorse returns, so changing colors shouldn't be an issue. It's just a matter of some of these employees enjoying telling people no. Tmobile has been very clear via Twitter and phone that you can get any color. I was asked which color I wanted at the store I went to.
[T-Mobile Note 7  Guides, News, & Discussion] raw2000j:
thsy rold me i had to get same color idiots but I like my blue anyway
[T-Mobile Note 7  Guides, News, & Discussion] HtcOnekid:
Guys with credit on the account above average BE CAREFULL last income tax season I went ahead and paid all my EIP and I had a credit of 1,000 for some reason for 2 bill cycle and called and was told they don't know what is going on, so I didn't pay my bill thinking I was being smart lol and in the 3rd bill cycle it all went to HELL lol
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
It will fall off in a couple days. Don't get too happy.
[T-Mobile Note 7  Guides, News, & Discussion] tommason1968:
Finally got my replacement phone. For some reason after signing on to my Google account everything is good except that my contacts don't sync, are least visually. I have no contacts that show up but if I say "ok Google call who ever" it will call the contact. Anyone experience this?
[T-Mobile Note 7  Guides, News, & Discussion] MrAwesome75:
Agreed. I actually traded my new black N7 for Silver Note 7 yesterday. The black one was less than 24 hours old. I felt bad about exchanging it for no reason other than color but they didn't let me order a different color when I ordered my replacement. I also had a silver S7 Edge and it turned me. It was so nice I considered keeping it. The black Note 7 was really nice but it got smudged and dirty so easily and showed the grease and grime so easily I stopped liking it.

---------- Post added at 04:32 AM ---------- Previous post was at 04:23 AM ----------

You got the black one? Thought you liked the silver. I had the black one originally but I exchanged for the silver.
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
Actually I really do like the silver, but I got bored with the color quickly. Especially when trying to find the best wallpaper theme to go with it the way I like.
[T-Mobile Note 7  Guides, News, & Discussion] ejdavis:
Finally got my contacts back!
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Same with me... I don't know if I should call tmobile and complain or just keep it
[T-Mobile Note 7  Guides, News, & Discussion] elliwigy:
i would wait n see what happens.. maybe ull b able to keep it but if they catch on u can just return it lol

just be carefulu dont break it til its figured out lol
[T-Mobile Note 7  Guides, News, & Discussion] MrAwesome75:
Not sure what to do with my life anymore now that I've gotten my Note 7, loaner S7 Edge, Note 7 V2 and now my Silver Note 7 V2...

What else is there?
[T-Mobile Note 7  Guides, News, & Discussion] blah_blah_blah_blah:
It's been 4days now and my note 7 is not showing up on my eip they did remove the S7 edge I had as a loaner tho
[T-Mobile Note 7  Guides, News, & Discussion] mgbotoe:
Open the waiting room for note 8
[T-Mobile Note 7  Guides, News, & Discussion] Tinythejuggalo:
How did you get a second sd card for the replacement note7.....i need to get on that
[T-Mobile Note 7  Guides, News, & Discussion] flak0:
Same here. Might be a free phone. Obviously don't call and ask why ur eip hasn't shown up lol
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
These loaner phones, be careful. you definitely don't want this issue surfacing 2 years down the line. A surprise retail charge for that phone. IJS, it can happen!
[T-Mobile Note 7  Guides, News, & Discussion] tommason1968:
So did you have the same issue?
[T-Mobile Note 7  Guides, News, & Discussion] toastido:
This happened to me. They "forgot" to ring up the n7. It's advise you to get it fixed as they WILL blacklist the imei once they realize the phone is missing.
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Currently the phone is just sitting in box.... I have a new toy now lol.

I'm checking my account evey minute though
[T-Mobile Note 7  Guides, News, & Discussion] Briankbl:
Is it possible to get the Gear VR once we get our replacement Note 7? Will we get a new EIP or something to use for the promotion?
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Everyone here that got a V2 has used another promo. I have a vr on the way
[T-Mobile Note 7  Guides, News, & Discussion] mike28:
I wanted another sd card I figured I can sell it and make a profit
[T-Mobile Note 7  Guides, News, & Discussion] louforgiveno:
Few days after launch went to store to purchase...they had none and no stores close had any so rep ordered one for me.....2 days later no movement on the shipment...and while driving back from S.F stopped at Bay Street who had some in stock. On the advice of the rep i called Customer service and cancelled shipment since it was not enroute, picked up V1 from store happy camper. 2 days after that the shipped one arrived !! FML, i thought....now I'd have to ship it back and hope it doesn't get lost etc. Considered opening it to redeem gift for that as well as i had with my store purchased n7 (sdcard).....after a few days i said screw it and opened and redeemed (2nd sdcard....for use in tablet) then came the recall..YES now i could just walk it into store for guaranteed return!! Ha....nice how that worked out.....and yesterday got my V2 N7 and redeemed for the VR....already have netflix and a Gear S modded with metal band. So 2 free 256gb cards and a new gear vr was worth it to give up my Note 4 (to the wife). Happy Camper.
[T-Mobile Note 7  Guides, News, & Discussion] MrAwesome75:
I was going to try but I couldn't figure out what to use for the receipt. I looked at my T-Mobile and there's isn't anything like a receipt or EIP, that I can tell.
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
No I haven't. But these things do happen. It's risky for those who can't afford to spend that much money at any given time. These devices depreciate rapidly. 2 years later, you can be billed for today's value of that phone you thought they forgot about, especially if you can't provide proof at that time it was returned. I'm issuing a warning of what can happen to those choose to gamble. Those who decide to keep the phone until they say something, make sure to keep it under warranty condition forever lol! Being bill almost $1000.00 bucks for a 1 or 2 year old phone would be heartbreaking for me! RT, IJS!
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
But do you really think it would take them 1 or 2 years to notice. My guess if they dont notice by 3 or 4 billing cycles, maybe that device is forgotten. This is my guess but i do agree with you on keeping the device in pristine condition.
[T-Mobile Note 7  Guides, News, & Discussion] blah_blah_blah_blah:
I'm just gonna wait it out if they say something I'll be like I didn't know lol. It's kinda weird tho the guy never gave me any paper work or anything to sign for the note 7. Was he suppose to?
[T-Mobile Note 7  Guides, News, & Discussion] elliwigy:
yes lol. if you didnt agree to the new eip i dont see how youre liable lol

---------- Post added at 08:46 PM ---------- Previous post was at 08:45 PM ----------

to add, at vzw i had to sign for the exchange and my new n7 so i got 2 receipts.. one for exchange and the other for the new eip on the n7
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
"IF" there are any issues with the loaners, honestly, I wouldn't have the slightest how long it would take them to notice or resolve it. I will assume in the process, there will be some that'll fall thru cracks, not having to return the loaner, resulting in a free phone!
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Unless somebody calls CS to ask and inadvertently allerts them of the situation and then they start billing everybody.
[T-Mobile Note 7  Guides, News, & Discussion] blah_blah_blah_blah:
Crossing My fingers hopefully they don't come to realize what they did lol. I also ran the imei on http://www.t-mobile.com/verifyIMEI.aspx and it says the phone is ready to activate. Usually if the phone has a balance it will say it can't be activated due to balance being owed on phone.
[T-Mobile Note 7  Guides, News, & Discussion] elliwigy:
im sure they are aware.. dont think any associates or store reps wouldnt say anything unless of course they are taking advantage also lol
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
So how many people here got a loaner without eip?
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
Exactly! That is part of my reason why I feel it's very risky for one to take action as if they(T-Mobile) "forgot"!
[T-Mobile Note 7  Guides, News, & Discussion] blah_blah_blah_blah:
The loaner was returned. The one that isn't showing up is my Note 7 ????
[T-Mobile Note 7  Guides, News, & Discussion] Tidbits:
For me every time I do EIP it takes a few days to show up. It has never taken longer than a week.
[T-Mobile Note 7  Guides, News, & Discussion] UniX1rm:
After a very long struggle got my note 7 v2.

Originally had the silver. Got s7 edge loaner shipped to me.

Stores didn't have replacement.

Had to call the special cs note 7 line. Shipped me the phone to the store (said you cant place an exchange in a different color but you can do that in store as they have a different color in stock) FYI they told me my phone would be available October 21st and I raged!

Went to the store today. Returned both phones and was able to exchange from silver to black.

Hope this helps anyone who's stuck in the terrible process.
[T-Mobile Note 7  Guides, News, & Discussion] mhill1986:
Very risky, let alone immoral. I may be blasted for this, but IMO anybody who keeps a phone with the full knowledge that he/she didn't pay for it is stealing. I had something similar happen to me with a DSLR I bought from Costco. They sent me two but only charged me for one. I was really stretched financially to buy this camera, so it was tempting to keep and sell the second one, but in the end, I thought I'd feel better about myself if I kept my character in tact; I took the second camera back to the closest Costco.

Anyway, I kind of feel like an idiot for posting this, and I know that many will disagree, but hey, thus concludes this week's sermon.
[T-Mobile Note 7  Guides, News, & Discussion] princeasi:
Talks where people can benefit in a good way are always welcomed in my book!
[T-Mobile Note 7  Guides, News, & Discussion] drexappeal:
This is my suspicion for the large credit. That is on there be cause it will pay off the entire phone that was taken off EIP, so once the next billing cycle refreshes, that credit cancels out because the returned phone will be charged in full to the customer's account, while the replacement is placed on a new EIP. For those thinking it's free money, I would keep close eye on your account for when it refreshes.
[T-Mobile Note 7  Guides, News, & Discussion] jrapps:
For those of you who got their new Note 7 and submitted the S7 promo for the VR headset or SD card how long did it take before you got an email saying your promo submission was approved? I filled out the form yesterday but it has not yet been approved. Seems like some of you got your approval rather quickly making me nervous they fixed this loophole.
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Me, didn't sign anything, was waiting for an email and didn't get one, but a few days later gs7 at my doorsteps
[T-Mobile Note 7  Guides, News, & Discussion] Tidbits:
I got a loaner without signing a thing, but it does show up on my EIP.
[T-Mobile Note 7  Guides, News, & Discussion] blah_blah_blah_blah:
I submitted on Friday and got approved on Saturday. Never received an email confirming I got approved I had to check on the site.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Got mine approved in less than 24 hours..

Actually got the phone at around 11:00 a.m. yesterday, so around eleven hours.
[T-Mobile Note 7  Guides, News, & Discussion] Nerowoof:
I will say that the store rep i dealt with Saturday redeemed my experience and satisfaction with t-mobile. Got my email that my new device was in store ready for pick up on Friday evening. Went to the store on Saturday morning at 10am (right at opening) so as not to have to deal with long waits. Great CS rep, got the phone, did the exchange...i brought my box just in case and he said not necessary and even asked, "you kept everything it came with right?" I said yes and smiled. I had lost the spen and it was a non issue. I planned on leaving without doing any of the restore but I was enjoying talking with the rep and he was joking back with me so it was a win/win. Finally up and running with the V2, happy to have my Spen back and still love the phone. They processed mine as a warranty exchange and I got a receipt but it shows that nothing was paid. I submitted for a VR but who knows if it will be approved, no big deal.

update-samsung site shows my VR was approved so BONUS for me :)
[T-Mobile Note 7  Guides, News, & Discussion] twe90kid:
this sucks, i can't find a store that would sell me a phone as a first time buyer.
[T-Mobile Note 7  Guides, News, & Discussion] dallen5:
Me neither but I kinda expected it.
[T-Mobile Note 7  Guides, News, & Discussion] kdoweb:
Samsung was only able to exchanged 500,000 units, So there are still tons of people out there that are waiting to get replacement unit. Samsung delay the sales of note7 in their home country so probably more delay for new customers here in the US.

http://www.androidauthority.com/galaxy-note-7-restart-sales-delayed-korea-718336/
[T-Mobile Note 7  Guides, News, & Discussion] dallen5:
Yea I saw that...just hope they don't delay the US new customers until October 21
[T-Mobile Note 7  Guides, News, & Discussion] cris_epic:
You just need to know what to explain to the retail stores when your going to do a switch like that, in the first place you should have never returned the note 7 v1 until you were getting the new note 7 v2, second of all they said loaner s7 was going to have an Eip and to not worry because you could return it to store when you got the note 7 v2, the way I did it was got my s7 loaner day before new note 7 v2 was in store and took it with me next day along with note 7 v1 and replaced my old note and returned s7 as well, I got both phones off the Eip on the spot because I stressed the CSR to call Tmobile to see how they were handling the returns so luckily everything was done right, sucks you had that experience tho
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
When I realized the "loaner" program is essentially returning the Note 7 and buying an edge in much the same fashion I promptly had them reverse everything and said I will take my chances because I knew there would be some percentage of confusion on the far end. I don't know about other carriers but Tmo was definitely making this up as they went along.
[T-Mobile Note 7  Guides, News, & Discussion] deanesn:
so who was able to buy the Note 7 as a new phone and where?
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
http://money.cnn.com/2016/09/27/technology/samsung-galaxy-note-7-fire-china/

Recall safe phone (picture of black block on label in article) burns up while charging (China)
[T-Mobile Note 7  Guides, News, & Discussion] twe90kid:
if everything true, ouch! we'll have to see if it's a hoax. But from what other editors are writing. If you input the IMEI into samsung's system, it's a "good" one.
[T-Mobile Note 7  Guides, News, & Discussion] dzigns:
I agree that I shouldn't have returned the Note 7 before the new ones were released, but I did so under the direction of the Customer Care rep - she told me as long as I returned the Note 7 immediately after receiving my loaner device, I would not be charged for the S7. I explained everything in detail when I called in to T-mobile and when I visited the retail stores, however there is quite a bit of confusion between the two. I was told over the phone to return the device to a retail location, yet the retail store told me to call Customer Care and they would tell me where to send the device. Customer Care told me that when I returned the Note 7 to the store, the store requested that my EIP be removed from my account, however either the retail store didn't send it back or didn't scan it properly or it wasn't scanned properly when the warehouse received it, because they can't find the Note device after I initially returned it to the retail store. So it looks like there's not a lot of communication between the Customer Care call center and any of the retail stores (information between the different stores varies wildly as well). It's really been a confusing mess.
[T-Mobile Note 7  Guides, News, & Discussion] elliwigy:
that would suck if they used the same batteries in those phones in our replacements ifit is true lol recall number 2!
[T-Mobile Note 7  Guides, News, & Discussion] deanesn:
The guy could have been using the Aukey recalled cable maybe...

http://www.androidauthority.com/anker-issues-recall-perilous-cable-713222/
[T-Mobile Note 7  Guides, News, & Discussion] dems86:
I remember seeing a third party cake in the pic of it...why people aren't using the manufacturer cables or at least certified/tested/verified quality third party cables is beyond me, they don't cost that much more for peace of mind (just in general, but also if that winds up being the case in this instance)
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Probably because of the sense of security that came with micro-usb cables. I've been through 14 devices before my first C-type and I have a bin full of micro usb and various power blocks. Never had to pay attention before. A cable was a cable was a cable. Add to that, Samsung isn't known for its cable quality.
[T-Mobile Note 7  Guides, News, & Discussion] aznmode:
Looks like oem to me.

Oem cable
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Did anker make white cables? Also the design looks different than any other cable that pops up in a google search of their products.

I'm hoping this isn't a thing but people wanted to blame fast charging and after market cables when the initial recall happened.

---------- Post added at 09:57 PM ---------- Previous post was at 09:53 PM ----------

Other than most of them appearing to be black rather than white, the cable sleeve on the ankers all seem to be smooth unlike the ones on the OEM plug.
[T-Mobile Note 7  Guides, News, & Discussion] twe90kid:
the charger cable looks oem in the picture of the burn phone. i dunno what you talking about.

also it's anker, not aukey
[T-Mobile Note 7  Guides, News, & Discussion] deanesn:
Yes, it looks OEM.