yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] @home:
This is the reply I got....

Thank you for contacting Samsung Support.

For customers who purchased their Galaxy Note7 in the UK, Samsung in collaboration with its partners and operators will voluntarily replace your current device with a new one. You will be contacted by the provider or operator from which you purchased the product in order to arrange your device exchange. If you have not been contacted before 19 September you should contact the provider or operator themselves to arrange the exchange.

Until your replacement Galaxy Note7 is provided, Samsung asks that you power down your current Note7.

Please use your previous device until a new Galaxy Note7 can be provided. If you do not have your previous device please contact the provider or operator you purchased the device from to organise a loan device until it is possible to exchange your Galaxy Note7.

Rest assured Samsung is fully committed to providing the highest quality products to our consumers.

Yours sincerely,

So waste of time really.
[Note 7 Guides, News, & Discussion] Woods97:
Rang up Samsung order support again and was told all outstanding Note 7 orders will be shipped before the 3rd of October :)
[Note 7 Guides, News, & Discussion] @home:
Are they going to notify us?
[Note 7 Guides, News, & Discussion] Woods97:
Just wait for the shipping confirmation email.
[Note 7 Guides, News, & Discussion] Con1750:
Any word on the compensation from CPW yet? 60 quid phone bill this month because of this mess, still yet to receive this.
[Note 7 Guides, News, & Discussion] bonerp:
I chased them by email (sick of ringing) and they said they had a problem with the payments to debit card and I'd either need to call again or have a cheque.
[Note 7 Guides, News, & Discussion] Con1750:
I honestly dont see how a massive corporation struggles to pay someone via BACs a cheque is all well and good but when are we bloody gonna see that?

Also anyone with o2 dont bother contacting them for compensation either, they are reluctant to help customers out, I was charged 21 pounds for calling CPW stores, outrageous charges regardless, it really is frustrating as they are fulfilling the contract and not taking any responsbility for it. Making my bill 61 quid this month + a massive headache that was dealing with CPW.
[Note 7 Guides, News, & Discussion] bonerp:
14 days they said.... Although they said 5 days for a direct credit lol....
[Note 7 Guides, News, & Discussion] Con1750:
Im hitting up the emails again, will be quoting the previous person that offered this to me, will post any info I receive here as always, not letting them get out of this one.
[Note 7 Guides, News, & Discussion] Sartorialism:
I got my replacement phone from CPW today. First thing i've noticed; after leaving it on the wireless fast charger for a few hours, it didn't get warm at all unlike the original.

In a way i'm quite pleased i had to replace it, even though it took a while. I rooted the original, voiding the Knox warranty. But after realising this, seeing how easy backup/restore is with Smart Switch rather than Titanium Backup, seeing there are decent non-root apps for ad-blocking and package disabling, and now that my bank supports Android Pay, i'm done with rooting for now.
[Note 7 Guides, News, & Discussion] stevenmu:
Wow, that's the complete opposite of what happened to me. That looks very much like an automated form reply.

Two things I can think of, one is that I made clear in my message that I purchased from Samsung directly and included my order number.

The other is that I'm actually in Dublin, Ireland (I had the Note sent to me via Parcel Motel, a reshipper). I was also asking could I just exchange it in a Samsung store here. It's possible I might have been escalated to some team that deals with exceptions.
[Note 7 Guides, News, & Discussion] ysnmusk:
Got my replacement from CPW today as well. At first I was trying to hold on to my Note 7 till the got the phone in store. Then I went in last week and said what's happening cos I heard the exchange was starting 19th Sept. They didn't have a clue. I called CPW customer service and they said 21st October. They told me I'd get 50 quid voucher (I bought mine sim free by the way). I asked to put voucher on my account and they said i had to go in store to do it. Went in and they said the opposite. They called up for me and made the customer service lot make a note on my account that I would get the 50 quid which they did. So I was like see you end of October. I asked the guy if I could change my black s cover case to the blue one and he said fine. So I went in Monday this week to change it and the guy said that note 7s had come in store. When he went on the system he realised those note 7s that came in for specific customers. And the system showed no note 7s in the warehouse. He told me to come in every couple of days to check. So I went back to work and then got a phone call that they were showing on the system. So I rushed back and they were still there. So I handed my Note 7 in and went back to my s7 edge (what's the point of the s6). And I got it this morning.

So basically if you want your note 7 from CPW quickly you need to hand it in. You'll get in a couple of days. If you hold on to it you'll need to wait.

There we go
[Note 7 Guides, News, & Discussion] @home:
Good on you :good:

I'm getting bored of getting in touch with then. Never seams to get anywhere.
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
I handed mine in on Saturday. Still being told on the phone, that I need to wait until third week in Oct for the replacement.

Maybe I'll nip in to the store tomorrow and see if a face to face chat helps.

Going back to the Note 4 in the meantime has been weird. It feels so old fashioned and clunky compared to the 7.
[Note 7 Guides, News, & Discussion] apprentice:
My replacement (scheduled for delivery on the 3rd October) is unexpectedly out for delivery to me this morning! OK, I applaud Samsung for getting it to me faster than they originally stated but they could have warned me - it has cocked my day up today for sure! Still at least I can get on with enjoying my phone again.

Anyhow, it must be good news for some of you guys though, it gives an indication that they are getting stock in quicker than first anticipated.

.
[Note 7 Guides, News, & Discussion] @home:
So my replacement is out for delivery today. Earlier than the 4 Oct, so that's a good thing.

It's like launch day all over again.....

I'm number 78 drop with UKmail.

Always late in the day :crying:
[Note 7 Guides, News, & Discussion] jah:
My replacement for my Dubai N930FD also due today.
[Note 7 Guides, News, & Discussion] @home:
Mine has now arrived, shall set about making it mine.
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
Thanks, ysnmusk. Followed your advice and went into the CPW store today. They had my replacement. Apparently it's been sitting there since Monday!
[Note 7 Guides, News, & Discussion] @home:
This thread appears to be slowing down & deing a death?
[Note 7 Guides, News, & Discussion] californiarailroader:
It could be, Samsung says they've replaced a million Note 7's now, so that's half of the units sold before the recall went into effect.
[Note 7 Guides, News, & Discussion] Mdizzle1:
There are still a lot of us out there that were probably only 12 hrs away from receiving our phones back in aug/sep but had them recalled before we got them. I preordered way back in August and as I didn't get sent an explosive phone before the 2nd of September I must now wait until at least the end of October. We are the real losers here.
[Note 7 Guides, News, & Discussion] @home:
My replacement was made in Vietnam

15-09-2016

It has the XEU rom installed. The Original device was BTU.

Both direct from Samsung.
[Note 7 Guides, News, & Discussion] jah:
I think peeps who had to return their Note 7s and did not have a spare phone and had to negotiate with cpw staff may beg to differ about who has had a bad deal.
[Note 7 Guides, News, & Discussion] MKchrias:
Just received £20 Love2shop Gift Vouchers from Samsung.

Nothing from cpw.
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
How did you get the vouchers from Samsung?
[Note 7 Guides, News, & Discussion] MKchrias:
They rang to confirm address 9th September I think, said vouchers would arrive in 3 - 5 days.
[Note 7 Guides, News, & Discussion] marcgear:
I'm with you pal, gutted it never came and now just holding on till end of October is utter crap
[Note 7 Guides, News, & Discussion] Mdizzle1:
Yeah just rubbish, I've been without a decent phone now since 2nd of Sept.
[Note 7 Guides, News, & Discussion] weqr:
I pre ordered (sim free) in August and got sent a text on 1st September to say no delivery. Haven't contacted them at all till today as waited long enough and to see how much longer was the wait or get a refund. After been passed around several departments they told me they have had stock in their warehouse for awhile.

'Do you still want it?'

Will be with you on Monday via DPD
[Note 7 Guides, News, & Discussion] Mdizzle1:
Who did you preordered with out of interest? My preordered sits with smartphonecompany as they were doing the best contract deal for me. I wanted to get it direct with three mobile but it was more expensive and lacked the free VR headset.

Smartphonecompany has no idea when they are going to get their stock in which is frustrating. Still I don't think the UK carriers will be much quicker...
[Note 7 Guides, News, & Discussion] weqr:
cpw. As it was a sim free purchase it wasn't a priority order. So it was nice of them to push my order through and allocate me one.
[Note 7 Guides, News, & Discussion] apprentice:
Did you buy direct from Samsung online? I just received my replacement from them yesterday, wondering if they would be sending everyone vouchers. Would be good even if only 20 quid!

.
[Note 7 Guides, News, & Discussion] MKchrias:
No cpw
[Note 7 Guides, News, & Discussion] trickie69r:
Latest from Three:

"Three have now completed the Note 7 recall process and have exchanged all affected handsets with a temporary loan device.

We will now start rolling out to customers that have returned or are still in possession of their original Note 7 a brand new Note 7 handset which will commence on the 30th September 2016.

You will receive a text message once your order is ready for dispatch."

This was received from Three Customer Relations team.
[Note 7 Guides, News, & Discussion] jah:
Three finally agreed not to charge me the upfront costs of a pre order Note 7 until they finally delivery it.
[Note 7 Guides, News, & Discussion] KilluaZoldyck0:
You are truly the real MVP!!!! Phoned up CPW, explained to them that you were a friend and I was there while this situation occurred, and told them I'd like the same to happen for me. Luckily I got a decent guy who said he will check for stock (he said there were loads), and got my item shipped for Monday (spoke to them Saturday). Checked with dpd and all is well. I should definitely be receive my brand new handset tomorrow :)
[Note 7 Guides, News, & Discussion] Mdizzle1:
So Samsung have begun to sell new Note 7s in South Korea and the US now and according to their latest statement global sales are due to recommence shortly.

http://bit.ly/2dzu0mh

Expect to see numerous adverts back on TV again.
[Note 7 Guides, News, & Discussion] Ritchiejoe:
Does anyone have any news from EE?
[Note 7 Guides, News, & Discussion] B3501:
Well, £820 for the Google Pixel 128gb XL?! The Note 7 is a much, much better buy at £699.
[Note 7 Guides, News, & Discussion] bonerp:
Agree. Looks rubbish too. I was looking forward to seeing was this has as a note 7 alternative but I'd say....nothing
[Note 7 Guides, News, & Discussion] Con1750:
I think it looks alright, quite shocked at the price however honestly did not expect to be that much. Looks like this phone is gonna be googles Apple of the android world, I reckon we will see Nexus to fill the price gap inbetween.

On a different note CPW have now confirmed they have sent me two cheques via post - one for the cost of my bill for a month and also a cheque for the 50 quid compensation, yet to see either of these however. Anyone got theirs yet?
[Note 7 Guides, News, & Discussion] bonerp:
Nope! Cpw are full of it.
[Note 7 Guides, News, & Discussion] Mdizzle1:
Hey, do you have any further information from Three? I'm getting annoyed with the poor customer service at smartphonecompany and think I'll probably just stick with Three mobile now. Any idea when you will get a replacement device?
[Note 7 Guides, News, & Discussion] Con1750:
Indeed find it very odd that a company as large as CPW cannot pay customers via BACS but we'll see ...
[Note 7 Guides, News, & Discussion] trickie69r:
The latest info from Three Customer Relations team was a phonecall earlier today stating that I should get a text message in the next 3-5 days with my delivery info for my Note 7.

For anyone wishing to speak with the Customer Relations team, you can get them on 0800 358 4835 Mon-Fri 8am-8pm (they are based in Scotland [emoji6] )
[Note 7 Guides, News, & Discussion] Mdizzle1:
Thanks for your reply, it's promising that they are progressing with their recall nicely, I'm hoping to get my new device on 28th Oct. They won't even let me order/preorder one at the moment. I hope their stock doesn't get used up completely by preorder customers before I can grab one!
[Note 7 Guides, News, & Discussion] MKchrias:
Nothing from cpw yet, but received £20 love2shop vouchers from Samsung a couple of days ago.
[Note 7 Guides, News, & Discussion] jah:
After making a complaint I had credit added to my account for the upfront charge for the Note 7 as there is no delivery date but I will pay once delivered . In one shop they told me Three don't plan to sell the Note 7!
[Note 7 Guides, News, & Discussion] remix754:
been on and off the phone with three since the recall and its been a disaster... s6e loan came mid end of sept. they say no compensation apart from a month bill (didn't have a phone to use at all during that month) will be credited. 2 days ago they told me samsung have given them "a few handsets" to replace for people who purchased the phone and it will be by for whoever purchased the handset first. no time scale. no position list. nothing. super disappointed with three since they usually sort out problems pretty quickly but this time round no information for people whatsoever. it doesn't sound like they will stock the phone since all information on the phone has been removed from their website.

with samsung they are pretty much ignoring anything i tell them. no comp from them either. so i've lost money here with screen protector used on the first handset. samsung uk seem like they don't care to much about the customer base. first phone call i made to them the guy on the line actually yawned down the phone while he answered. while emailing them using the recall webpage email i'm told its a sales dept and i should contact vender. when asked for their customer service or legal dept contacts i was ignored...

due to these problems i've lost faith in samsung products but also my loyalty to three. (10years+ 2 contracts both 60+ a month)

rant over now all i want is my phone :( just my luck to change from apple to android just before a major recall
[Note 7 Guides, News, & Discussion] apprentice:
That price for the Pixel is INSANE! You really need to love Google to want to buy that because it's specs are underwhelming and it's so fugly!

.
[Note 7 Guides, News, & Discussion] trickie69r:
I received another phone call last night from the Three Customer Relations (CR) team after I made yet another complaint regarding the overseas Customer Services (CS) team not listening to the customers.

I had initially rung the CS team to try and get a status update regarding when I will actually be receiving my replacement Note 7 when the CS team thought I wanted to activate a sim card (I never even mentioned anything about a sim card, Grrrrr!!)

Anyway the CR team rung me back and the lady I spoke to in Glasgow said she has personally taken control of this for me and after a ton of internal emails she has come back with some actual information.

She has said that Three do have stock of the "New" Note 7's but are waiting for Samsung to make an official announcement that the issue is resolved before Three start the roll-out to the affected customers.

I then pointed out that Samsung have an official page with an announcement plus what affected customers are required to do, to which she asked me for the link and which I provided, She then asked me to hold for a few minutes whilst she showed her senior manager, when she returned, she told me that they will now be sending out the replacements starting the 14th October and that only 2,042 Three customers are affected.

I am due a callback this morning for confirmation of my delivery date.

Fingers crossed!!
[Note 7 Guides, News, & Discussion] BaZ87:
Nothing from CPW yet either. I'll give them a call this afternoon and see what they say.
[Note 7 Guides, News, & Discussion] bonerp:
nothing here from CPW although I'd expect up to 10 days means next week.....issuing cheques is quite an expensive way of going about it....
[Note 7 Guides, News, & Discussion] B3501:
Deleted.
[Note 7 Guides, News, & Discussion] BaZ87:
My swap was done on the 23rd and I was told then that my credit was being sorted.

edit: Just got off the phone with CPW. Told them I still haven't received my cheque, was told they'd send another at which point I asked if they could just transfer the money to me - took my card details and said the money would be refunded to my bank card in 3-5 days. Fingers crossed that will happen.
[Note 7 Guides, News, & Discussion] bonerp:
They told me that first time round! They are useless.

So who's up for round 2 of recalls??
[Note 7 Guides, News, & Discussion] B3501:
Did they take your card details and not pay you? Did you not get a transaction ref?
[Note 7 Guides, News, & Discussion] bonerp:
Yes they took card details then when I never received the payment I rang back 2 weeks later and gave some excuse that they lost the card details so can they send a cheque. I'm now waiting for a cheque!
[Note 7 Guides, News, & Discussion] B3501:
What a joke!
[Note 7 Guides, News, & Discussion] jah:
I'm not letting my Note 7go, best device I ever had.
[Note 7 Guides, News, & Discussion] B3501:
Not if the battery problem hasn't actually been fixed. Big problems coming if the US plane fire was caused by a faulty battery.
[Note 7 Guides, News, & Discussion] marvi0:
Are they recalling again?
[Note 7 Guides, News, & Discussion] jah:
Suspicious case. Won't believe anything without validated facts.
[Note 7 Guides, News, & Discussion] cjensen25:
http://www.express.co.uk/life-style...xy-note-7-delivery-date-royal-mail-refuses-UK
[Note 7 Guides, News, & Discussion] marcgear:
Looks like it's over guys can't see how Samsung can come back after this the note brand is damaged now. I'm not a hater either mine still on preorder just can't see it ever arriving now.
[Note 7 Guides, News, & Discussion] bonerp:
I've said it before I love mine. Samsung problem is they still need to ensure its supported as per any other device due to its loyal customers because it wouldn't be practical to recall all of them and not issue a replacement. I for one have bought the camera lens, and the back pack on top of multiple cases etc. The phone is amazing and easily the best I've had. I really hope these new cases are sabotage or people doing stupid things with them. Samsung like any brand has its shallow haters but I still think they make some of the best tech around.
[Note 7 Guides, News, & Discussion] riz157:
It's amazing what's happening, perhaps another recall. I, for one hope Samsung do sort out note 7 mess sooner then later. Competition is always good to push the likes of apple and google to produce better.

If another recall is done then it's going to be a very very costly venture and time consuming for Samsung to send another batch. I don't think anyone in Samsung will be getting xmas bonus this year. Is it a lost cause? I hope not but I think many will be cancelling their orders immediately once these new cases are covered by media. I think networks will also as a precautionary step stop taking note 7 orders .

In the meantime Pixel, V20, 7 Plus are waiting with open arms to receive all disgruntled, upset, angry Samsung customers.
[Note 7 Guides, News, & Discussion] Mdizzle1:
At present most, UK outlets continue to accept new preorders but I think a new Samsung statement will be released next week detailing the future of the device in our market. Hopefully, the announcement will be a confirmed new release date rather than announcing that once again the European market will not be getting a re-release...
[Note 7 Guides, News, & Discussion] j_hansen:
It would be a major **** up by Samsung to not release it in Europe like the note 5, if anything they should release it and give us a very good deal to say sorry for the note 5 fxck up and thanks for being a loyal customer
[Note 7 Guides, News, & Discussion] Con1750:
Got a cheque this morning from CPW for the cost of my bill, I am told they have sent another for 50 pound for compensation also, so fingers crossed.
[Note 7 Guides, News, & Discussion] @home:
Without any real proof from Samsung, I'm thinking this is BS.

My first note 7 was perfect, never got hot when charging.

My replacement is just as perfect. Cannot fault it in any way.
[Note 7 Guides, News, & Discussion] jah:
One incident in China which could not be investigated and one suspicious incident where the Verge seemed to have a full story very quickly indeed. Samsung are in a weak position and people are taking advantage. The Note 7 is a great product.
[Note 7 Guides, News, & Discussion] gavinfabl:
As much as it's hard to admit the Note 7 may have a design fault, and until the issue happens to you, all you can feel is love for the phone.

But ask yourself this, there is no way Samsung would have recalled so many phones if there wasn't a real problem. If you have any understanding or experience with product recall, you will know this has to be serious enough to have gotten this far.

The way things are panning out, the Note 7 is looking doomed.
[Note 7 Guides, News, & Discussion] B3501:
CPW are now advertising an exclusive silver version on their website. Lol, just at the wrong time. I think the N7 may very well have an inherent design flaw that changing the battery hasn't solved its certainly shaping up looking like that.
[Note 7 Guides, News, & Discussion] jah:
All lithium Ion batteries will catch fire. Lots of iPhones have caught fire. Now we may find the protection around the battery on the N7 may be too weak. But I am certain Samsung will have done bend tests themselves. I still feel people are gunning for Samsung.
[Note 7 Guides, News, & Discussion] thering1975:
And another safe replacement apparently explodes in taiwan last night. Interesting times

In the recal post where i posted this another users posted a direct link to the orginal and the imei no on the box checks out as safe

http://focustaiwan.tw/news/asoc/201610080009.aspx
[Note 7 Guides, News, & Discussion] gCloud:
The originals were catching fire while charging right?

The replacements (if claims are true) are catching fire in peoples pockets.
[Note 7 Guides, News, & Discussion] jah:
Bent while in pocket. Worrying.
[Note 7 Guides, News, & Discussion] gCloud:
We need that jerryrig guy to do a bend test on the replacements ?
[Note 7 Guides, News, & Discussion] B3501:
No, they were catching fire afterwards also.
[Note 7 Guides, News, & Discussion] thering1975:
Looks like they made a right balls up if this one is true also

http://www.cnbc.com/2016/10/09/another-replacement-samsung-galaxy-note-7-catches-fire-report.html
[Note 7 Guides, News, & Discussion] Andr3w_95:
Still haven't received my replacement from CPW :(