yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] alltaken123:
I returned my Note 7 yesterday, I pre ordered from the carphone warehouse in August (Contract Upgrade) and took delivery August 28th.

Exchanged the handset mid Septemeber due to first recall, did this in store.

Then the news of rumoured halted production etc etc broke a few days ago (Confirmed today), I took my Note 7 back to store yesterday, preemptively, before going through all of the same crap as last time. CPW customers on this board know all to well ;)

The manager was at a loss on what to do, in the end I said it was faulty and after much debate he cancelled my contract, music to my ears. I can now go and choose another upgrade after 2 months with a note 7. Kept the VR, kept the free case and also £180.99 in debit card refunds due to various problems in exchange.

I will not be using the CPW again, will miss the Note 7 and its potential but personally, it's time for me to move on; I'm thinking Pixel XL. Good luck!
[Note 7 Guides, News, & Discussion] bonerp:
Understandable but I'm not sure CPW are to blame they can only go by what they are told (by Samsung) although they were frustrating to deal with.

Also the pixel is pig ugly! Just had a look myself but the bezels are huge, the depth increases towards the top and why the back is 2 different tones?! Ergh. I'm looking at the OP3 as a temporary phone until I realised theres a 3 week delay on that too!

May just buy an iphone as at least the resale value will be higher once samsung sort this mess out. Also it appears not to be a UK issue (yet) according to Samsung UK....
[Note 7 Guides, News, & Discussion] californiarailroader:
Good ole Uncle Mao [emoji1]
[Note 7 Guides, News, & Discussion] MKchrias:
UK website still says exchange program, nothing about powering down phone!
[Note 7 Guides, News, & Discussion] californiarailroader:
I'm sure it will soon.
[Note 7 Guides, News, & Discussion] alltaken123:
CPW handled it extremly poorly, which is what put me off them - I didn't mean to imply that the manufacturing issue was their mistake.

I am also looking at the iPhone 7 Plus (Resale looks to be good and I don't mind iOS, although my androidwear will suffer due to the bug). I agree, the Pixel range is like something out of thriller but the chipset and storage appeal to me.

BBC are breaking with a new story that the Note 7 is dead, Samsung are killing it.

Hence why I returned mine yesterday, great potential from the Note 7 but resale will be through the floor. Good luck to anyone who has to deal with CPW for resolution, my last opinion, act now and don't wait for them to narrow options like last time. Return it as faulty if you must under the 28 day/30 day, an exchange to a different device is not possible according to there till system, so push for the cancellation.
[Note 7 Guides, News, & Discussion] bonerp:
I doubt they will be able to refuse a refund post 30 days unless samsung deal with the 2nd recall themselves - which I doubt will happen as profit would have been made by CPW and others which Samsung will have to take this hit on.

Anyway I'm contacting suppliers I bought the lens kit and back pack from to see what they are offering...
[Note 7 Guides, News, & Discussion] gavinfabl:
Jah, sorry to say but whilst politics occur in China, the Note 7 is still being recalled and then axed by Samsung Globally.

---------- Post added at 10:44 ---------- Previous post was at 10:43 ----------

CPW has tweeted they are no longer selling the Note 7, and to return the phone and or discuss options with them.
[Note 7 Guides, News, & Discussion] californiarailroader:
Yep, it's officially dead, Samsung is discontinuing it, forever -

"Samsung has announced it's ending production of the Galaxy Note 7 around the world"

http://www.theverge.com/2016/10/11/13202608/samsung-galaxy-note-7-discontinued
[Note 7 Guides, News, & Discussion] alltaken123:
BBC:

Samsung said it has stopped making Galaxy Note 7 smartphones due to consumer safety concerns.

The company is expected to permanently end selling the device, a person familiar with the matter said.

Samsung did not comment further.
[Note 7 Guides, News, & Discussion] Woods97:
I've just rang up the customer line about the pre order I've placed on the 28th of august and I've been told it should be shipping some time towards the end of the month? How odd?
[Note 7 Guides, News, & Discussion] B3501:
No surprise the Note 7 is discontinued. Samsung now have a major problem trying to convince the consumer the rest of their phones will be OK. The fact they released a 2nd version which wasn't actually fixed is bad.

---------- Post added at 10:03 AM ---------- Previous post was at 10:02 AM ----------

It just takes time to filter down and for a coherent plan to be put in place. Call centre staff often don't really care what they tell you.
[Note 7 Guides, News, & Discussion] bonerp:
Oh dear how sad. I wonder if this is the nail in the coffin for the note series :( I really hope not.
[Note 7 Guides, News, & Discussion] ant78:
To the Google pixel thread ;)
[Note 7 Guides, News, & Discussion] B3501:
Eurghhh no thanks.
[Note 7 Guides, News, & Discussion] Qassim:
iPhone 7 Plus ordered... :(
[Note 7 Guides, News, & Discussion] alexwolf47:
Not really any other phone to switch to.. Really enjoyed using the stylus! Might just go back to my Z3 until a suitable replacement is out. Don't like the S7E and the pixel just seems like a massive downgrade from the note 7. First time in a while i've considered an iPhone but it isn't worth it over my Z3...

Would be interested to hear people's experience returning it to Carphone Warehouse, had mine about 5/6 weeks now and paid the first months bill of my contract. I am hoping for at least a full refund on upfront cost and monthly payments so far (£50 upfront + the £42 from the first month), as well as some compensation for the accessories I have bought (although not sure if i'll have to chase this up with Samsung). Don't really see how there can be any other option for CPW as it is a faulty product
[Note 7 Guides, News, & Discussion] ant78:
The lg v20 looks decent

---------- Post added at 11:50 AM ---------- Previous post was at 11:49 AM ----------

How much were CPW charging for the sim free note 7?
[Note 7 Guides, News, & Discussion] bonerp:
not released yet though is it? Is there any UK seller?

---------- Post added at 12:21 PM ---------- Previous post was at 11:51 AM ----------

based on where this is heading I've ordered a Oneplus 3 - basically because after looking at the IP7 it is really no difference to the 6s (which I didn't like), and I see no reason in spending lots on another device right now as the LG V20 is imminent, don't like the Pixel and maybe (just maybe) the note 8 might be launched with the s8 (or a combined device with s pen)....heres hoping anyway!!!! The OP3 will lose no more than £50 over the next 2 or 3 months whilst I hang out waiting for something better.
[Note 7 Guides, News, & Discussion] neildo:
Nightmare scenario: you drop it and the glass cracks - trying to claim a replacement on your home insurance now...

Still radio silence from Samsung UK. Still no reply from them to the email on 9th asking about returning this v2 N7.
[Note 7 Guides, News, & Discussion] hshah:
Spoke to Samsung this morning. Replacement ones are being recalled as well and refund being given. Customers will get an email soon.
[Note 7 Guides, News, & Discussion] Pat.:
The concern now is that it looks very very likely that they wrongly blamed the battery, they are saying there may be another different fault as well as the battery fault but I think that sounds like failure to admit they may have been wrong condemning the battery & raises the question how thorough was the testing of the faulty batteries.

Such a shame either way as I had no other phone on my 'next phone' list.
[Note 7 Guides, News, & Discussion] daiash:
Just received my refunds from CPW. Back to the drawing board for me. Balls to Apple and don't like the over curved S7 Edge.

I need the waterproof features.

I would love an Spen.

I think it's the end of the world today. Ha ha.

Maybe wait for S8 or new note series next year...... Will have to suffer with my Sony Z5 premium until then.
[Note 7 Guides, News, & Discussion] Con1750:
Anyone been down to a CPW yet to see what they are doing about it?

Just phoned them and they are taking exchanges for another phone of your choice, apparently all stores know and this is effective now.
[Note 7 Guides, News, & Discussion] bonerp:
I'm not exchanging. I want a refund.
[Note 7 Guides, News, & Discussion] daiash:
I've had refunds.

Just need to get onto ebay and amazon later for accessory refunds. For cases and screen protectors.
[Note 7 Guides, News, & Discussion] Con1750:
Im sure that will be fine, I didnt ask as I'll just get them to order me a Pixel XL now.
[Note 7 Guides, News, & Discussion] bonerp:
CPW are saying to power down and get a refund if sim free or exchange if contract via stores. Good luck for your new purchases! Maybe we'll meet again when the note 8 (god willing) is launched!
[Note 7 Guides, News, & Discussion] alltaken123:
Just phoned them to ask about the exchanges and they said that is correct, only for Sim free and Pay as you go purchases, contract customers have to wait 48 hours for an announcement from Samsung.
[Note 7 Guides, News, & Discussion] Con1750:
Im sure we are just awaiting more misinformation, I am a contract customer, may just wait for more info. Wanna get my Pixel XL order in. Already had an s7 edge so dont want that again.
[Note 7 Guides, News, & Discussion] alltaken123:
Problem is, if you got any kind of a deal, say £42 with nothing upfront, they wont carry the deal, their system gives a list of phones on the same tariff and they wont budge. I cancelled to avoid the farce but fingers crossed for anyone who is looking to exchange on contract, it looks to be a minefield.
[Note 7 Guides, News, & Discussion] jah:
Same here. About £100 just for cases !

If you bought from eBay contact Samsung. They'll get back in 24 hours for next steps.
[Note 7 Guides, News, & Discussion] bonerp:
The phone is the basis of the deal. A note 7 or ip7 was / is much more expensive than a mid range device. In this instance the phone was unfit for purpose so they'd have to give you the opportunity to wipe the slate clean and start a fresh contract with a new phone even if a different cost.
[Note 7 Guides, News, & Discussion] Gaugerer:
I have just received a refund from carphonewarehouse in Dundee.
[Note 7 Guides, News, & Discussion] alexwolf47:
Think i'll give it a few days until I can go into the store with some time! I'm on the vodafone contract, but i'm definitely not going to consider an exchange, there is no other phone i'd rather have over my Z3 (taking cost into account). Hopefully they will offer a full refund without having to push for it.
[Note 7 Guides, News, & Discussion] B3501:
How long do CPW take to refund? I received a refund last Thursday but it's not in my account yet. Getting worried now.
[Note 7 Guides, News, & Discussion] cosimoss:
I've already has a word with Samsung and have an S7 Edge replacement coming on Thursday. They will be refunding the difference. You can choose a full refund. They are also now considering what to do for people who bought accessories.
[Note 7 Guides, News, & Discussion] daiash:
They told me earlier, 5 working days
[Note 7 Guides, News, & Discussion] TomTanderson:
I bought directly from Samsung and was told that there would be no refund for accessories unless bought directly from Samsung. That leaves me £50 out of pocket for accessories that are specific to the phone and another £50 for two good quality USB-C cables that I don't have any current use for.

I certainly won't be buying any future Samsung products.
[Note 7 Guides, News, & Discussion] MKchrias:
Just spoke to local cpw, there is a meeting with networks soon to sort out contract customers.
[Note 7 Guides, News, & Discussion] bonerp:
I wonder how long this will take to get a refund off cpw! I haven't even received the first lot of compensation yet!
[Note 7 Guides, News, & Discussion] daiash:
Up to 5 working days they told me this afternoon.
[Note 7 Guides, News, & Discussion] BaZ87:
I was told pretty much the same thing. I initially phoned CPW and was given the choice of swapping for a S7 edge or cancelling. As I don't want the S7 I went in store to cancel and I was told it was best to hold fire - if I wanted he could process the cancellation straight away but he'd have to take the phone back now and who knows how long it would take for Vodafone to complete the upgrade reversal before I could order a new phone, leaving me phoneless. He said hopefully by tomorrow they would have more info and be able to offer a better alternative.

What's worse is the only phone I'd be remotely interested in is the iphone 7+ and it seems like I'll be in for a long wait to get my hands on one of those.
[Note 7 Guides, News, & Discussion] apprentice:
OMG, why? Don't jump to that walled garden just because of this!!

Didn't you see any other Android phone out there?
[Note 7 Guides, News, & Discussion] MKchrias:
I've gone back to my Note 4 got used to having S-Pen, will sort out contract and wait for next Samsung Note or what ever its called!

---------- Post added at 05:50 PM ---------- Previous post was at 05:48 PM ----------

Samsung taking this very seriously.

http://www.xda-developers.com/samsu...-a-thermally-insulated-box-and-safety-gloves/
[Note 7 Guides, News, & Discussion] B3501:
My bank say they've received no credit from CPW, nothing is pending or anything. Looks like I'm in for a fight to get my refund for my pre order urghh.
[Note 7 Guides, News, & Discussion] BaZ87:
Just checked my account and I've received my £50 credit they were giving contract customers for initially exchange situation. That's something at least.
[Note 7 Guides, News, & Discussion] MKchrias:
Never received anything from cpw, just £20 vouchers from samsung
[Note 7 Guides, News, & Discussion] neildo:
A 'safe' N7 fire in the UK:

http://www.bbc.co.uk/news/uk-scotland-highlands-islands-37624730

States a Chinese person but doesn't state if a Chinese market N7
[Note 7 Guides, News, & Discussion] BaZ87:
I didn't get anything from Samsung. Try chasing CPW about it - they were meant to send a cheque in the post to begin with but after 2-3 weeks without anything I phoned them and asked if they could transfer the money to me and they took my card details and 4 days later it arrived.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Definitely not a UK model as it's gold...
[Note 7 Guides, News, & Discussion] D1MKD:
Hows peoples experiences been returning N7 for a full refund @ CPW? I've got a contract with Vodafone thats a good month in and I want to cancel that lot and return the phone without the VR... Feedback would be greatly appreciated
[Note 7 Guides, News, & Discussion] xdaman85:
I didn't do a full refund, exchanged it for a Pixel XL 128gb, had to pay an extra £120 though. I don't expect the Pixel to be a better phone, really liked the Note 7. There's no way I'm risking keeping the note 7, even if the risk is so low that it's negligible.
[Note 7 Guides, News, & Discussion] @home:
So what to buy now?

I cannot find a Note 5 64gb anywhere.

What are you guys going to buy?
[Note 7 Guides, News, & Discussion] indie:
Were you on a contract (If so which one) or sim free?
[Note 7 Guides, News, & Discussion] xdaman85:
Sim free, I did notice others in store experiencing difficulties trying to cancel their pay monthly contracts.
[Note 7 Guides, News, & Discussion] D1MKD:
That doesnt sound good, most people took out the contract because they wanted the N7. No N7 no contract should be simple enough really but I know it won't be :(
[Note 7 Guides, News, & Discussion] indie:
All over the CPW facebook page their own reps are saying we can cancel contracts
[Note 7 Guides, News, & Discussion] jah:
You need the N920C as the 64gb on eBay below covers limited UK bands

Look at this on eBay http://www.ebay.co.uk/itm/391504054927
[Note 7 Guides, News, & Discussion] bonerp:
Yep i had the N920C. Decent phone with too small a battery.

I've just ordered the oneplus 3 as any loss will be minimal once the LG v20 is launched. Otherwise may wait until next s pen Samsung is available. There's a huge gap now. I used the pen a lot.
[Note 7 Guides, News, & Discussion] @home:
That's a bit steep, I got one earlier this year for £475. They don't have any in stock now though.
[Note 7 Guides, News, & Discussion] B3501:
My local CEX has a few N920Cs.
[Note 7 Guides, News, & Discussion] jonboyuk:
Unfair in the UK really. No Note 5 device to fall back on (no way am I going back to a 4) and a screwed up N7. Gutted. Genuinely.
[Note 7 Guides, News, & Discussion] The Phone Company:
Galaxy X is rumored in February/March. Either be patient or after speaking with CPW today there might be incentive for the S7E in the coming days?
[Note 7 Guides, News, & Discussion] B3501:
I'm back using my Nexus 6P. This is the first year in a long time (apart from the Note 7) I've not seen a phone that is any better than last year. Such a boring year for smartphones. I'm sticking with this until the Note 8.
[Note 7 Guides, News, & Discussion] riz157:
Don't worry you still have life to fall back on.
[Note 7 Guides, News, & Discussion] jonboyuk:
I think we all use hyperbole when annoyed.
[Note 7 Guides, News, & Discussion] riz157:
You cannot be serious. To name but a few Pixel XL, Iphone 7 plus, LG V20, oneplus 3 these are all improved from previous year models.
[Note 7 Guides, News, & Discussion] B3501:
Pixel is dull,overpriced and ugly with EIS, the V20 isn't on sale in the UK and has an LCD screen (yuk!). One Plus 3 has a 1080screen and I wouldn't touch an IPhone (see my Pixel reasons apart from EIS). Very uninspired by phones this year and there's just no real upgrades or game changing features.
[Note 7 Guides, News, & Discussion] riz157:
So it's personal preference but when comparing this year to last years model it's clear

Iphone 7 plus is better in every dept then last years 6s plus.

Pixel Xl is better then nexus 6p in every dept, including build quality, camera, design, hardware.

Lg v20 again better for same reasons as mentioned above.

Yes note 7 has improved significantly but that's because note 5 wasn't fantastic as it lost its sd card, not waterproof Aldo wasn't available in the uk.
[Note 7 Guides, News, & Discussion] B3501:
There was an obvious exponential improvement in phones for a few years. You rapidly went from 720 to 2k displays and the processor and camera technology rapidly improved. The improvements this year were small, what can't you do with a 6P that you can with a Pixel for example? What more are you actually getting? Camera tech has also plateud, 12or13mp with only improvements in processing of the photos. Again the pics you take with last year's flagships easily measure up to this year's, there's very little difference. The software is so advanced there's little more you can do with it. I see the next breakthrough tech being foldable, 4k or wrap around screens etc. This year was just quite dull as the tech largely plateud.
[Note 7 Guides, News, & Discussion] bonerp:
I know 3 die hard iPhone fans who have the 7 and who all say it's not a worthwhile upgrade over the previous model...
[Note 7 Guides, News, & Discussion] MattLivesInABox:
I'm doing an exchange, since I'm contract, and I don't want a new contract! As mentioned above the LG V20, Pixel and iPhone 7 Plus were the alternatives I'm seeing as the best really, unfortunately, iPhone 7 Plus is not in stock in any locations near me, and I need to do a same day exchange, LG v20 isn't released yet, thus again no use, Pixel isn't out til next week, I'm travelling and have work events on Tuesday (2 days before Pixel Launch) and need a new phone by then that I can use while travelling! So I can't even have any of those options, I'm stuck between S7E and iPhone 6S Plus... Nothing else catches my eye, and not much else in Carphone with a 5.5 inch display. Absolutely gut wrenching, knowing I waited 2 years for a Note upgrade, just for it to only last 2 months, and back to phones I don't want! (Had Note 3, didn't feel the jump to the 4 was big enough or worth it, Note 5 never launched here, and Note 7 is scrapped!)

All in all, this is the second fiasco, in as many months, I've lost tons of work time due to these problems and they won't be reimbursed, seriously considering leaving Samsung for good...
[Note 7 Guides, News, & Discussion] xdaman85:
For those who purchased accessories for the note 7 on Amazon. I can confirm that I requested a refund on the accessories I purchased and they have accepted.

They've even said "On this occasion we do not require you to return the original. You're welcome to donate or dispose of it - whichever option is most appropriate and convenient for you."
[Note 7 Guides, News, & Discussion] jah:
So Amazon accepted a refund? Great.
[Note 7 Guides, News, & Discussion] xdaman85:
For the accessories I purchased, yes.
[Note 7 Guides, News, & Discussion] @home:
Rang Samsung UK - Told to email support with details of phone & await a response about returning it.

Told to turn off the device & stop using it. So that's it - Note 7 is dead.

Still not sure what to buy now.
[Note 7 Guides, News, & Discussion] californiarailroader:
S7 edge too.
[Note 7 Guides, News, & Discussion] bonerp:
Handtec are refusing refunds on Samsung OE accessories (Camera lens kit) even though they could claim back from Samsung. DO NOT USE IN FUTURE! I have now approached paypal for resolution.

Ballicom HAVE refunded the backpack.
[Note 7 Guides, News, & Discussion] riz157:
In your first post you stated no improvement were made from last year models whereas now you've shifted argument to something else. I agree there have been small incremental changes this year in comparison to few years back where there were massive changes, nevertheless there have been improvements be it minor.

I also agree no phone this year including note 7 has introduced anything different, they're all in the same boat.
[Note 7 Guides, News, & Discussion] neildo:
I had online chat with Amazon.co.uk, they denied the offer of refunds on Note 7 accessories. Stated that this refund offer was false information.

Called them this time. Spoke with Customer Escalation team and they said there are no internal alerts about offering refunds for accessories. Looks like the OP of the Amazon refund got lucky.
[Note 7 Guides, News, & Discussion] jlsd:
I've returned a LED case purchased from Handtec, through Amazon. I explained the reason for the return as being due the recall and the case no longer being usable with any available phone. The return has been 'accepted', and I've sent the case off - so I'm expecting a refund - we'll see.
[Note 7 Guides, News, & Discussion] @home:
Gone for the S7 Edge - Not as nice as the Note 7. Buy hey it is what it is.

Roll on the Note 8.
[Note 7 Guides, News, & Discussion] ooMoo:
Did you notice though the exchange there offering is at full market price as shown on there website.... no discount (you could get the s7 edge cheeper elsewhere than accepting the exchange through samsung)
[Note 7 Guides, News, & Discussion] riz157:
Shop around for better deal S7 edge. The best deal I got was 28 per month with 6gb data.
[Note 7 Guides, News, & Discussion] bonerp:
After leaving negative feedback handtec have issued an rma to return accessories.
[Note 7 Guides, News, & Discussion] @home:
Went to argos got sim free.

Just waiting for some communication from Samsung about returning & refunding me.
[Note 7 Guides, News, & Discussion] alltaken123:
Which phone did you end up deciding on?
[Note 7 Guides, News, & Discussion] BaZ87:
Back into CPW today and good news. They're loaning contract customers a S6 until their contract reversal's have gone through - I was told if I wanted either a Pixel XL or iPhone 7+ that I could keep the loan phone until they've got stock of the handset I want to upgrade to. If anyone wants to swap to the S7 edge though, CPW are giving £100 off.

They were also happy to refund any accessories brought from them and said i could keep the VR.