yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] BaZ87:
I guess your refund was in store? My case was refunded the last time on Friday morning and only showed up on my account at close of business today - I checked earlier in the day and it wasn't there.

The refunds over the phone have taken 5 working days so I'll know if I'm getting the other £70 on Thursday/Friday.
[Note 7 Guides, News, & Discussion] jonboyuk:
Ohhh PHEW. Thanks Baz. Yea it was in store, so I'll give it a week and see what happens....
[Note 7 Guides, News, & Discussion] BaZ87:
If it was in store then you should have the money tomorrow night I'd have thought.
[Note 7 Guides, News, & Discussion] cosimoss:
So the UKMail man has been. Wanted to see both boxes not the one they were packed in. Signed the form saying two items have been collected and that is it. Now I want my replacement S7E and it had better come tomorrow.
[Note 7 Guides, News, & Discussion] neildo:
Liability: I accept the fire risk by keeping my replacement N7. I want to at least wait until the full report on the cause from both Samsung and the parallel investigation by the South Korean government.

For those of us who bought direct from Samsung, used their finance and 'for the moment' refusing to return the replacement N7 - what would be the legal standpoint if Samsung decided to clear the finance agreement with Close Brothers Finance? If its a tradtional HP agreement then Close Brothers own the device until settled then ownership proper transfers to contracted buyer (me/you not Samsung). So pretty much unlikely this scenario will play out...?
[Note 7 Guides, News, & Discussion] cosimoss:
You can't reach the Samsung people dealing with the recall process, no one else there appears to know what is happening with the replacement/refund. Now waiting for a call back, waiting, waiting... This has to be the worst customer experience I've had in a long time.
[Note 7 Guides, News, & Discussion] jonboyuk:
Well I've just received £500 from Carphone Warehouse in cocked up refunds. I'm over the Note 7 now haha. It's gone into a savings account until the S8 is released!
[Note 7 Guides, News, & Discussion] redsurfbus:
Both boxes?

Mine is scheduled to be picked up tomorrow, guy on the phone said the vr was mine to keep, I did question why after I had just said I would never use a Samsung phone again. I have sold it on ebay.
[Note 7 Guides, News, & Discussion] violet182:
Well I am on new contract with EE at Carphonewarehouse. And no matter what I do, I can't get any compensation. Not the first recall , and not the second.

It is supremely frustrating and Carphonewarehouse are downright rude when they talk to me. One lady insisted that my "compensation " is the refund I would be given and it wasn't their problem. It is Samsungs.

err...no...that is a refund for a recalled item. Compensation is a monetary sum given in response to the inconveniences I have been through.
[Note 7 Guides, News, & Discussion] jonoin:
I returned my note 7 to CPW on Friday and the first staff member was rude to say the least, insisting that the compensation I received was not even £100 when switching to the S7 edge! I was in there for at least 90 minutes before getting it partially sorted.

Had to go back in on the Saturday after being told on the Friday that I couldn't keep my mobile phone number and was issued with a new one. I had to insist that I shouldn't have to lose my number over the recall. As of today I still haven't received compensation in my account even thought the £1 checking fee is showing and has done since friday, even though the rep said he was doing ME favour in doubling my data a month and reducing costs in my contract I'm deeply disappointed in the service shown and am even more frustrated over note getting the compensation through yet.

I fell like the last 2 months I've spent far too much time in the CPW outlets surrounded by people who on the whole are friendly, but generally were clueless and sometimes rude. Not sure how long to wait before either ringing up to complain or going back into the shop to deal with the same rude people.
[Note 7 Guides, News, & Discussion] AdzGill:
I'm in the same boat as you. New contract with cpw on ee. Keep going round in circles with their complaints team.

Keep making out the £100 towards the s7e is my compensation and that no-one received anything for the 1st recall (even though ive sent them a copy of an email from them saying i would)

Let me know if you get anywhere with them.
[Note 7 Guides, News, & Discussion] neildo:
Received just now from Samsung Shop Support:
[Note 7 Guides, News, & Discussion] MobileBritain:
Have received a similar note from Samsung shop as a follow up to my query about compensation.

As they are making their minds up I will be keeping my Note 7 until they sort something out.

Courier has been cancelled and Samsung Shop have been told they will not get it back until details of compensation are agreed.
[Note 7 Guides, News, & Discussion] neildo:
Courier appeared at my door this evening. I did not agree this with Samsung, they just assumed collection. I tried the 01628 number numerous times to cancel the inevitable wasted courier journey.

He went away empty handed.
[Note 7 Guides, News, & Discussion] redsurfbus:
Other half waited off work for the afternoon so I could return it and get a refund. Courier didn't come. I could not get more angry with Samsung now.
[Note 7 Guides, News, & Discussion] violet182:
class action lawsuit against Samsung

Well....see Carphonewarehouse? This is what Compensation is. Some people are oblivious.

http://www.cio-today.com/article/index.php?story_id=11000ATHVPXA
[Note 7 Guides, News, & Discussion] neildo:
Seems Samsung UK doesn't give a toss about customer satisfaction. Only concerned about it's public liability.

How to destroy brand loyalty....
[Note 7 Guides, News, & Discussion] @home:
My note 7 was picked up this morning by UK Mail.

7-10 days before I get a refund & then put this whole mess behind me.

What a farce since August this has been.
[Note 7 Guides, News, & Discussion] daindian:
I think I'll be taking carphone warehouse to court as this rate. Returned my gear vr with handset when u wasn't supposed to. They stated there rgm told them to accept everything. Customer service on the other hand said theere should be a voucher raised for the value of the gear vr. Store refused stating the reason mentioned. So I've reached an impasse. The customer service department won't raise the voucher either as the vr isn't with me anymore.

Just an update spoke to customer service again got my refund for £80 but am also speaking to the ceo team regarding this issue
[Note 7 Guides, News, & Discussion] jus71n:
My pick up for my 2 note 7's was 6-9pm last night.... nobody showed up!
[Note 7 Guides, News, & Discussion] Rob F1UK:
Even more reason for me to continue waiting and deciding with all this going on. My S7 Edge has arrived, so I can take my time with my considerations...
[Note 7 Guides, News, & Discussion] jus71n:
Yeah I was thinking of keeping hold of them till they sort there act out, but they have my £1478 and I have 2 useless note 7's. Plus had to buy a s7e to keep in contact.

I just want them out of my house & the cash back in my bank.

It's a shambles from Samsung on this
[Note 7 Guides, News, & Discussion] @home:
Back with the Note 5.

Feels good & I don't miss the 'edges'.

Note 7 was better but I'm happy enough with the Note 5.
[Note 7 Guides, News, & Discussion] daindian:
Well well I got a call from ceo team about my complaint. He's disgusted at the service the store provided and will be relaying things to down to the store and the manager will be getting some choice feedback.
[Note 7 Guides, News, & Discussion] iom_jack:
mine was suppose to be collected between 9 am to 1 pm....

im still up from a night shift just to wait for this note 7 to be collected.....

what a waste of time and money.

try to called Samsung costumer support but no answers.

thats the end for me in Samsung once i got my refund.
[Note 7 Guides, News, & Discussion] webelieveInGodButDoHeinUs:
What deals are everyone getting on iphone 7s plus i feel like im getting took for a royal BELL end

i am on a 51.99 contract with 25gb data and a free 8GB

They offered me a 65.00 a month contract with 15gb data and iphone 7s plus 32gb
[Note 7 Guides, News, & Discussion] @home:
So back on the Note 5 & all set up again now & not missing the Note 7 so much.

The note 5 is an excellent device & dare I say it....faster than the Note 7.

Now if only they had put an SD card in the Note 5!!!! Samsung you .....Argh
[Note 7 Guides, News, & Discussion] jah:
Lucky you. My Note 5 has disappeared in global shipping system and the tracking reference from my eBay seller is not recognised. Bad to worst.
[Note 7 Guides, News, & Discussion] ohmegosh:
If your collection was supposed to be with UK Mail, then...

https://www.ukmail.com/service-update

"...and therefore UK Mail and ipostparcels will not be carrying the Galaxy Note7 through the network until further notice."

So, no idea who is supposed to collect these phones.

---------- Post added at 04:46 PM ---------- Previous post was at 04:37 PM ----------

Just managed to speak to a body at Samsung(shop). The poor chap read out the boilerplate 'samsung have discontinued...' text, and then said that he could only give me the email address for samsungshop (...) and the direct phone number for Samsung since they're a 3rd party company. It's the number we all have 01628 402031.
[Note 7 Guides, News, & Discussion] TomTanderson:
UKMail are still doing the collections but I think they are adopting a special process for it now.

Mine was picked up on Tuesday but was originally scheduled for the previous Friday. The Friday collection was cancelled, I presume until they'd sorted out with UKMail how they were going to process the returns.
[Note 7 Guides, News, & Discussion] @home:
Hope it arrives real soon for you.

Best alternative to the Note 7 :)
[Note 7 Guides, News, & Discussion] bonerp:
2 trips to cpw now to return my note 7. they still are unable to refund due to a fault in their ****ty system. seriously I am NEVER buying a phone from these jokers again. I left the phone with them and they are supposed to be calling me in 2 days once they are able to complete the refund. with a bit of luck their shop will have gone up in smoke with the phone last night. had enough of it.
[Note 7 Guides, News, & Discussion] pigglett:
It's debatable who is worse CPW or Samsung UK both are near useless I'm still waiting on my refund from when my Note 7 was collected on 18th Oct

then I received this :

Hello ***********,

We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?

Good, I'm satisfied

Bad, I'm unsatisfied

decisions decisions which to choose :p
[Note 7 Guides, News, & Discussion] daindian:
Ring there ceo team or email there ceo with the issue.
[Note 7 Guides, News, & Discussion] harraj128:
Anyone had any luck getting compensation from CPW? Or refunds on line rental? Also anyway to get a refund and keep the phone? Heard a lot of cases that people in the USA been told to keep phone and get full refund lool
[Note 7 Guides, News, & Discussion] bonerp:
Nope they even want the Vr back. I did get £25 compensation for the first version.
[Note 7 Guides, News, & Discussion] daindian:
Do what I did and complain to the ceo. I would never keep the phone as the warranty would be void
[Note 7 Guides, News, & Discussion] bonerp:
don't have his email address do you? Their complaints team are awful.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Agreed on the Complaints team, their responses are very robotic in my dealings with them so far.

I've arranged for the VR to be left out of my (eventual) return as I don't have it, having sold it on. As I've mentioned before, they've allowed this as a "special case" on my notes, but in honesty they couldn't refuse the return without it. Imagine the news stories if they did so, and that handset suffered an issue!

I'm currently in the process of slowly setting up the replacement S7 Edge I've procured, but I won't be returning my Note 7 until next week at the earliest...
[Note 7 Guides, News, & Discussion] pigglett:
http://www.samsung.com/uk/support/usefulLinks/emailtheceo.html

try this link bonerp
[Note 7 Guides, News, & Discussion] @home:
Any news on your Note 5, Jah?
[Note 7 Guides, News, & Discussion] jah:
Hi mate. Sadly no. According to eBay it should have arrived today. I'll give one more day then ask for a refund and look around for another. What a nightmare. Why doesn't Samsung UK like its UK customers? Why didn't we get the Note 5!
[Note 7 Guides, News, & Discussion] @home:
Sorry to hear that.

If you get no joy, try here, it's where I got mine from, was here in 3 days. Ok it's only 32gb but it'll do for now.

http://www.ebay.co.uk/itm/181914496617
[Note 7 Guides, News, & Discussion] jah:
Fantastic. Million thanks. [emoji4]
[Note 7 Guides, News, & Discussion] bonerp:
Thanks but sadly mine is with cpw!
[Note 7 Guides, News, & Discussion] pigglett:
You could always a have good rant them them too ;)
[Note 7 Guides, News, & Discussion] daindian:
Phone number 01772 375799 for cpw ceo team
[Note 7 Guides, News, & Discussion] ooMoo:
. Deleted
[Note 7 Guides, News, & Discussion] st3chn0:
You guys are lucky that you've even had contact back from Samsung. I've had my device since the 1st of September and still using the original device not even had a replacement or any sort of time frame on when I'll get a refund or something
[Note 7 Guides, News, & Discussion] ohmegosh:
Those of you still using yours: www.ShAMeSUNG.com/uk/note7exchange

Now only if they'd explain *how* that safety measure works, since they don't know the cause...
[Note 7 Guides, News, & Discussion] cosimoss:
Samsung Orders: Got my replacement S7E from Samsung last week but still no sign of a refund. Anyone got their refund yet?
[Note 7 Guides, News, & Discussion] ohmegosh:
No. Still got my unit waiting for them to collect, or reply to my emails, or answer the phone.

Raised a dispute with the credit card company that already has had them start to look into it since the item is faulty and not fit for purpose, and the retailer is being unresponsive.
[Note 7 Guides, News, & Discussion] iom_jack:
Note 7 Collected today. now just have to wait for Samsung to give my refund!
[Note 7 Guides, News, & Discussion] redsurfbus:
Has anyone here had a refund off Samsung into their paypal account. They collected my phone a week ago and nothing so far. I hae started a dispute in paypal today as I am sick of waiting.
[Note 7 Guides, News, & Discussion] bonerp:
Truly amazes me how bad this is being handled. As a Cpw customer, they can't refund me due to ongoing system problems (second week in..and they have my phone.), they won't offer a reduced priced s7 edge unless I bought on contract...i didn't its sim free.

Never will I put money into Cpw. Awful. After reading comments from those of you who are having to deal with Samsung directly, they seem no better!
[Note 7 Guides, News, & Discussion] @home:
Still no refund here. I have emailed Samsung Customer Services, for what good it'll do.

They now have my phone & my money. Like WTF!!!!!
[Note 7 Guides, News, & Discussion] Rob F1UK:
So, I've had the pop up notification for the 60% update from this Monday. My Note 7 is still ticking along, but I'm 90% ready with my S7 Edge. I'll complete the change over this weekend and then prepare to tackle CPW. I do know that I won't be surrendering the handset without a refund being processed...
[Note 7 Guides, News, & Discussion] daindian:
So Charlie from the ceo team rang me again. The incompetent tooting branch dint process my cancellation of my Vodafone contract properly, so he's having to investigate again
[Note 7 Guides, News, & Discussion] @home:
I emailed Samsung Store about my refund, they say 14 days. but 14 days from when they didn't say.

This is getting silly. They have no right to withhold my money when they have the device back.
[Note 7 Guides, News, & Discussion] jah:
Pretty crazy. None of these organisations are setup for refunds, just setup to sell sell and sell.

---------- Post added at 03:00 PM ---------- Previous post was at 02:54 PM ----------

EBay seller had not dispatched it until yesterday! Break down in their internal systems! Hopefully I'll have my Note 5 soon.
[Note 7 Guides, News, & Discussion] bonerp:
Had the CPW regional manager on the phone earlier saying he'd sort my refund out. Waiting for a call back he promised 5 hrs ago which is now 3 hrs overdue.

Samsung and their resellers really should have set this process up better than this.

I bet all the components will be shredded and end up in landfill too!
[Note 7 Guides, News, & Discussion] redsurfbus:
Samsung told me that my refund went through yesterday. PayPal said they have had nothing from Samsung. Samsung are lying at every turn to me about call backs etc. PayPal have escalated it to claim it back.
[Note 7 Guides, News, & Discussion] bonerp:
Doesn't make you want another Samsung or any phone from Cpw does it?!
[Note 7 Guides, News, & Discussion] @home:
I rang Samsung Online Shop tonight & was told I'd have mine back tomorrow (Friday) or up to Wednesday at the latest next week.

We shall see.
[Note 7 Guides, News, & Discussion] jah:
Had my Note 7 N9300 picked up today. Wait 5 business days to see what happens about the refund.
[Note 7 Guides, News, & Discussion] jah:
Feeling less stressed now. Note 7 has left the house and a new Note 5 has arrived. Just need to get my refund from Samsung and the universe will be rebalanced.
[Note 7 Guides, News, & Discussion] apprentice:
Not aiming this at you personally, but we in the UK are famous for moaning about something but not making the effort to do something about it.

Please take a moment to check out my post on XDA here:

http://xdaforums.com/note-7/how-to/strongly-urge-uk-customers-to-complain-t3481067

Bombard them with emails and make your voice heard. Samsung don't want more bad publicity so the louder our voice the more they will want to appease us.

.
[Note 7 Guides, News, & Discussion] neildo:
I did and are, was the first to respond on your thread :)
[Note 7 Guides, News, & Discussion] apprentice:
Thanks for that matey! As I said it wasn't personal to you :) It was more of a blanket post to catch anyone that hadn't seen it. Sadly the response to my post hasn't been great so I guess my comment about us Brits is pretty accurate.
[Note 7 Guides, News, & Discussion] gCloud:
Who picked it up, are you able to track it?
[Note 7 Guides, News, & Discussion] jah:
Local Samsung repair organisation. I was given a receipt.
[Note 7 Guides, News, & Discussion] bonerp:
Finally I got a refund from Cpw. It involved the regional manager!
[Note 7 Guides, News, & Discussion] @home:
I got an email from Samsung today saying my refund had been issued, just waiting for it to show in my bank account.
[Note 7 Guides, News, & Discussion] joe118247:
According to my local cpw, the only way I can return my phone is if I pay a contract termination fee as it is after the 14 day period. Are these guys for real.
[Note 7 Guides, News, & Discussion] pigglett:
That is wrong demand they cancel the contract...contact them by phone ignore the muppets in the shops
[Note 7 Guides, News, & Discussion] joe118247:
Absolutely. I've already been hassling their CEO team, and they've told me that under the circumstances, there will be no cancelation fee's. They said that theyre going to escalate the matter with the store manager
[Note 7 Guides, News, & Discussion] pigglett:
Well done :D
[Note 7 Guides, News, & Discussion] gCloud:
mine was picked up by a tv repair man a week ago. samsung still cant confirm weather or not they recieved it.
[Note 7 Guides, News, & Discussion] pigglett:
I've still not received my refund after Samsung and UKMail collecting it on the 18th October :mad:
[Note 7 Guides, News, & Discussion] apprentice:
This is really bad. I am so depending on my refund coming as quick as possible. However UK Mail failed to show up yesterday to collect my phone, and now rebooked for Tuesday. What an absolute farce all this is.

.
[Note 7 Guides, News, & Discussion] gCloud:
at least with ukmail u will be able to track the phone and know samsung have it.

my phone was picked up by a tv repair man, samsung say they are waiting on confirmatiom of reciept of the phone before they process a refund.

i called the tv repair company to ask if the phone was deliverd to samsung and was told that there are no phones in the office so it mas have been delivered.

i have also bought an s7e duos from dubai since giving up the note 7 and the s7e runs hotter nd the screen freezes and rapidly discharges the battery while it does that.

soooo regret buying samsung. necer again.
[Note 7 Guides, News, & Discussion] iom_jack:
Email received from Samsung . Refund send back to my payapl account.

Checked my paypal.. confirmed money is pending in there and will be available on the 4th of November.

Alas.... Now I have to save and wait for few months for the S8 or stuck with iphone.
[Note 7 Guides, News, & Discussion] pigglett:
Slight problem I never received any tracking for the return

I've decided to open a dispute with Barclay card for the money as Samsung UK are useless
[Note 7 Guides, News, & Discussion] jus71n:
How long after the pbone was picked up did you receive the refund email?

Thanks
[Note 7 Guides, News, & Discussion] @home:
8 days. But I did have to ring them on the 7th. I got an email the next day saying my refund was on its way.

Btw it hasn't appeared yet.
[Note 7 Guides, News, & Discussion] jus71n:
Ok so my 2 were picked up last wednesday so I'll start hassling them this week
[Note 7 Guides, News, & Discussion] jah:
Obvious point but when contacting Samsung don't forget your unique Customer Reference number.
[Note 7 Guides, News, & Discussion] webelieveInGodButDoHeinUs:
Anyone know the policy of refund if you have no receipt ?
[Note 7 Guides, News, & Discussion] Rob F1UK:
Finally returned my Note 7 to CPW today. Only took 10 mins (which was a shock) and refunded to card with receipt and also a printed declaration for the contract cancellation. Was also told that I'll get the two monthly contract payments refunded... anyone else been told this?
[Note 7 Guides, News, & Discussion] jah:
I had a call from abroad, must be an offshore Samsung Customer services centre. They asked if I want a swap or refund and I explained I had my Note 7 collected and was expecting a refund. The agent said he would chase the refund for me. Nice proactive Customer service?
[Note 7 Guides, News, & Discussion] gCloud:
I have recived the refund for my fd n7 from samsung uk on moday.

glad it's over.

n7 was a fantastic phone. owning it was a bit stressful.
[Note 7 Guides, News, & Discussion] Con1750:
So after all this **** with Carphone Warehouse, my contract is with o2 and they have billed me for £670 cancellation fee for my Note 7, honestly gotta be kidding me .... without a doubt the worst service I have ever received from any company.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Take your proof of cancellation and bank statements plus this bill to CPW and get them to sort it... did you originally cancel it in store with CPW?
[Note 7 Guides, News, & Discussion] iom_jack:
time to say goodbye for now in here. see you on next note - Note 8!!!
[Note 7 Guides, News, & Discussion] jah:
In theory I should get my refund on Monday. Will report back.
[Note 7 Guides, News, & Discussion] Rob F1UK:
My refund also arrived into my account today as expected.

However I have received the usual automated email from O2 informing my bill payment will be taken in two weeks time. Need to give them a call tomorrow to confirm they received the request to cancel the contract...