yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] BaZ87:
I was told it hadn't arrived with my order but they should have it in a couple of days.

I should add - my order was a Vodafone upgrade via CPW and on Tuesday morning I received a call to tell me that there's been a problem with my order. They said they had the handset but couldn't give it to me as on their system my upgrade was showing as being reversed. Everything my/Vodafone's end was fine though - my new sim had been activated and everything was fine. Their initial suggestion was to sign me up to a new contract while they resolved the issue with my upgrade on their system and then cancel and refund me for the 2nd contract once that was done. In the end they basically said **** it, gave me the handset and said they'd call me in a couple of days to go over some paperwork in regards to my upgrade.

I'm slightly suspicious that they've held my VR back to make sure I go back to sort the upgrade out and not just cancel it with Vodafone and walk away with a free phone.
[Note 7 Guides, News, & Discussion] Note7wilko:
That wouldn't surprise me. I even told them i didnt need new sim as it was same size. Just going to keep using old one til it stops and keep new one with me.
[Note 7 Guides, News, & Discussion] BaZ87:
I'm not 100% sure but I think you get a new sim regardless when you upgrade, I don't think it's just CPW. You might find that your sim hasn't been activated yet. Mine actually activated on Saturday, which I complained to CPW about - my old deal was half what my new deal costs and I wasn't happy paying double for those 3 without the phone.
[Note 7 Guides, News, & Discussion] Note7wilko:
It's been 36 hours now an old one still going strong. I might just stick new on one in an iPad til it's number changes
[Note 7 Guides, News, & Discussion] RR-99:
Delayed shipments...

Clove are no longer saying delivery from 2nd Sept - it's now late Sept.

And Carphone Warehouse have removed the Note 7 from their website.

Is this due to the reports from S Korea of phones melting on charge?
[Note 7 Guides, News, & Discussion] s3lover:
Hi may I ask how much you get for your VR as going to sale mine cheers
[Note 7 Guides, News, & Discussion] Batfink33:
It's still on the CPW website? It's all over the press that shipments are delayed though.
[Note 7 Guides, News, & Discussion] qasim:
If anyone is still looking to pick one up, PC World/Currys might be a good bet.

I just got off the live chat with them and they said that it will reach me on Friday.
[Note 7 Guides, News, & Discussion] RR-99:
I just looked again on CPW.

It doesn't show up if you call up the main display of all Samsung phones, as it used to. But yes if you put Note 7 in the search box it shows up as pre-orders.

Think I'll wait until this quality thing is resolved before spending my dosh - the note 4 still works well.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Currys PC World and CPW are both part of DSG, so the same company.

I'd advise caution...
[Note 7 Guides, News, & Discussion] RR-99:
It's not on the Currys website either. Looks like DSG have sold all their original stock.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Still in the same place it's been since the weekend - part of the sliding banner, and still has a direct link from under Mobile Phones on the main menu...
[Note 7 Guides, News, & Discussion] Batfink33:
Well, if we're going to get it on Friday, we should be getting despatch emails tomorrow. I'm not holding my breath though.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Well I'm not expecting it and will likely head to the store to see what they reckon the latest is on Friday...
[Note 7 Guides, News, & Discussion] ShadowFlare:
Thanks both for your replies, I hope to hear great stories with your new Note 7!

So I made a call to CPW (and still on hold) managed to get some info after half hour to say that there has been an error on the website during my order (eventhough I passed upgrade eligibility and received order confirmation) and now I have to place a fresh new order while the

free Gear VR offer being no longer available

.

So much for getting my phone early... ah well. Said I will receive my phone on the 9th Sept and £79.99 voucher for when the VR becomes available on retail. That was a long 1hr + call.
[Note 7 Guides, News, & Discussion] indie:
Just to follow up I placed my order on 24th with CPW with the Gear VR on Vodafone and picked it up this morning. Called the store and they confirmed it was ready to collect ?
[Note 7 Guides, News, & Discussion] bonerp:
Seen the 'testing' of Korean phones and halting issue? May result in a recall so don't sell your old phones just yet lol
[Note 7 Guides, News, & Discussion] RR-99:
It seems the situation is changing all the time and even the retailers are guessing what happens next.

Will the buyers of the first sold-out batch prove to be lucky or unlucky?
[Note 7 Guides, News, & Discussion] xperiaman:
Hi all

For those of you who purchased from CPW can you please let me know your CSC code as I don't believe there is a BTU model ?

Thanks in advance

Paul
[Note 7 Guides, News, & Discussion] @home:
Do any of you guys have screen resolutions settings in the display settings?

I don't UK sim free version.
[Note 7 Guides, News, & Discussion] mouzam:
In the reviews, i think I saw screen resolution setting in the power saving mode. I might be wrong.
[Note 7 Guides, News, & Discussion] Note7wilko:
Mine is XEU
[Note 7 Guides, News, & Discussion] Cass67:
It is. In the battery section of settings select customize in mid or max power saving modes then customize.
[Note 7 Guides, News, & Discussion] MKchrias:
Same here
[Note 7 Guides, News, & Discussion] @home:
Have all those people who ordered direct from Samsung & where in the 1000 now got their phones?
[Note 7 Guides, News, & Discussion] neildo:
The most anxious part of a new mobile? Fitting the screen protector without capturing flying bits of dust, arrgh!

This time I've gone for a wet-application style. Opted for the 'Yootech' (https://www.amazon.co.uk/gp/product/B01IN3SX5Y). On first application 2 dust spots got in. Not a problem - peel back the protector, apply some of the solution and encourage the spot out.
[Note 7 Guides, News, & Discussion] zonkkk:
The Iris scanner works fine for me (and I wear glasses). The fingerprint reader on the other hand... I had to register my thumb as 3 different fingerprints to get to 80% unlock rate... (2 in ten times is still says finger print not recognised).
[Note 7 Guides, News, & Discussion] @home:
I've found the fingerprint scanner a rubbish, more often than not I have to put my pass code in.
[Note 7 Guides, News, & Discussion] :
So I sent mine back. The phone is well built and designed but it's not worth over 700 quid when you had a S7 Edge. Using a OnePlus 3 now and I think I've actually got to the point where I don't need a 600+ phone anymore. I must be getting old or something ????????
[Note 7 Guides, News, & Discussion] Batfink33:
Wow, my order is despatching from the CPW. Can't believe it! Guess I'm too cynical.
[Note 7 Guides, News, & Discussion] cjensen25:
When did you order?
[Note 7 Guides, News, & Discussion] silakka:
So I've ordered my Note 7 through a Three store on 15th August. Today I got a phone call saying that the phone was meant to be dispatched today from warehouse and be ready for collection tomorrow. BUT Samsung has halted all deliveries due to "exploding battery issues" and no new delivery date is currently available. So I'm assuming that people who haven't gotten theirs yet might be in for a longer wait then expected.

Edit: link to one of the stories http://www.standard.co.uk/business/exploding-batteries-fear-over-samsung-note-7-a3334476.html
[Note 7 Guides, News, & Discussion] bonerp:
I've received a 2nd tracking number from cpw! Thanks, a free phone lol
[Note 7 Guides, News, & Discussion] cjensen25:
Rub it in why don't you :)
[Note 7 Guides, News, & Discussion] Woods97:
I ordered from Samsung on the monthly credit on the 28th and I'm being told mine is shipping on the 9th of September and should be with me on the Monday as it's a working day
[Note 7 Guides, News, & Discussion] RealEvil:
This does seem like a botched launch. I sincerely hope that no UK stock has potentially faulty batteries... but I think we all know that even *if* there is a general issue, Samsung won't recall them. (potentially) very scary situation.

---------- Post added at 01:44 PM ---------- Previous post was at 01:44 PM ----------

Should add that I am still tempted... despite the potential for exploding. Wonder what chances are of picking one up tomorrow in store? CPW/Argos/Currys etc?
[Note 7 Guides, News, & Discussion] alltaken123:
I mentioned my battery heat before the recall. It's getting extremely hot approaching 80c in some charge cycles. I'm tempted to ask for a replacement but restarting the device solves the issue temporarily.
[Note 7 Guides, News, & Discussion] marcgear:
I don't think many of you guys have but if you ordered from very.co.uk but it seems the UK launch might be affected as when I went on to check my order. It's gone from del by 24/09 to item currently unavailable. And when you try to search for note 7 in the catalogue it shows no results. Damn shame that was looking forward to it.
[Note 7 Guides, News, & Discussion] bonerp:
They may just have been bumped rather than any official UK delay imposed by samsung

---------- Post added at 02:22 PM ---------- Previous post was at 02:07 PM ----------

If samsung have a problem they'd be better fixing it now whilst lower numbers have been issued than have devices explode in peoples faces as then they'll lose customer loyal over safety issues.

Any tech can be temperamental and batteries especially.

Batteries will have been sourced from various suppliers all over china and I'd imagine thats why its only regional. It minimises impact and they'll have control records of where factory A/B/C batteries were being sent to.
[Note 7 Guides, News, & Discussion] neildo:
I've sent an email to Samsung shop support asking about these reported failures to see what they say... I use wireless charging so not expecting any issues.
[Note 7 Guides, News, & Discussion] alltaken123:
Sadly my issues with heat persist in wireless charging also, sometime not charging at all but getting hot.
[Note 7 Guides, News, & Discussion] bonerp:
I asked samsung this morning with regards to using adapters (micro/c) and they had no info and can't even supply any as the phones not official until tomorrow - no accessories available until then.....are we extending their testing?

I did buy some off ebay cheaply but binned them for anker adapters which are fused.
[Note 7 Guides, News, & Discussion] DEVBOY80:
Do you update your phone with ota?

Is OK? No problem?

Do you have any freez or bootloop?
[Note 7 Guides, News, & Discussion] bonerp:
Not received an update yet
[Note 7 Guides, News, & Discussion] Batfink33:
22nd. Have you got a despatch email? Theyve sent me an email with a tracking number saying it's despatched soon, I assume that means it's being sent out today? Although it's not tracking on DPD yet maybe it's not?
[Note 7 Guides, News, & Discussion] bonerp:
these are sent when CPW send them to DPD so there will be a day or so delay before it becomes next day delivery (certainly for mine and previous devices I've bought from CPW)
[Note 7 Guides, News, & Discussion] Batfink33:
I've just got a horrible feeling they're sending despatch emails by mistake. Lol.
[Note 7 Guides, News, & Discussion] bonerp:
I assume they've sent me another one in error....
[Note 7 Guides, News, & Discussion] adjei7:
zonkkk, I wear glasses and have been struggling with the iris scanner. When I take them off it's fine. I changed glasses and it works a bit better, but still not great. What's your trick?
[Note 7 Guides, News, & Discussion] Batfink33:
Perhaps there's a mistake in their system. I've actually got 2 despatch emails at the same time.
[Note 7 Guides, News, & Discussion] Andr3w_95:
Day 3 of having mine. I finally think I've got everything how I want it but does anyone have any tips on battery life? New to android from iOS.
[Note 7 Guides, News, & Discussion] bonerp:
Well I'm not telling them lol
[Note 7 Guides, News, & Discussion] zonkkk:
No trick. :) The only thing different my be that my glasses are clear (no UV filters or photocromatic lenses)?
[Note 7 Guides, News, & Discussion] indie:
Anyone who got the Note 7 with Vodafone deal through CPW have any 4G issues? My 4G speed is slower than 3G although the coverage map shows excellent coverage??
[Note 7 Guides, News, & Discussion] qasim:
Just got a call from PC World saying that Samsung has delayed their shipment for some issue and it will cause a delay of 4 weeks. Though he didn't elaborate on the issue, it must be the battery igniting.

He also said it's not just for PC World but all stores across the UK.
[Note 7 Guides, News, & Discussion] Batfink33:
I think I've received a despatch email by mistake to be honest.

---------- Post added at 04:53 PM ---------- Previous post was at 04:39 PM ----------

Just spoke to CPW. All Note 7 orders have been cancelled and they're refunding my money. Samsung have stopped sales.
[Note 7 Guides, News, & Discussion] cjensen25:
Just been in to CPW, apparently they're recalling all the Note 7s due to the exploding battery.

Not sure if it's true. Can't help but feel it's an excuse for poor lack of stock.

They seemed confident that those purchased via CPW will be receiving phone calls for the recall.
[Note 7 Guides, News, & Discussion] moogaloo:
My guess is phone and gear vr being sent seperately? But hopefully you are just very lucky!
[Note 7 Guides, News, & Discussion] stratplayer:
I've had enough, I've got a S7 Edge which I love and the fact I just spent £739 on something so similar with a stylus has been playing on my mind. These issues with the battery and videos of scratched phones on YouTube have tainted what interest I had.

I decided today to contact Samsung to cancel my pre-order of the telephone with immediate effect. I will look again after the dust has settled maybe.
[Note 7 Guides, News, & Discussion] bonerp:
Got the vr it came with phone

---------- Post added at 05:46 PM ---------- Previous post was at 05:45 PM ----------

I've just received the camera lens x2 and case. Very nice it is too.
[Note 7 Guides, News, & Discussion] KeysarSoze:
Gutted guys, my phone faulty apparently first batch of all n7 being recalled just spoke to cpw n they said Samsung recalling their first batch n that I need to take my device in wit the vr headset to a store n il get replacement within a month. Basically mine was kept on restarting n at one point was on the boot screen for 20 mins until I held the volume down n power button together.

If your the ones got the first batch from cpw advice will b yo return it even if it's working as it might cause problem later on but that's my thinking.

Man another month... N I put on a screen protector. Btw the official screen protector is really good n used the spigen thin fit case n its v good fit with it.
[Note 7 Guides, News, & Discussion] bonerp:
Yes there is a cpw recall. Just onto them now.
[Note 7 Guides, News, & Discussion] @home:
What about the ones bought direct from samsung?
[Note 7 Guides, News, & Discussion] bonerp:
Ring them....

Cpw said to take phones and vr back to a local shop. They would process it. They couldn't say when new ones would be issued or whether we'd be priority. Samsung aren't disclosing much apparently.
[Note 7 Guides, News, & Discussion] Batfink33:
All UK stock are on recall is what I was told?
[Note 7 Guides, News, & Discussion] zacadac:
I ordered my N7 from MPD in the UK and questioned my delivery for tomorrow.

There Official reply is below.

"Good afternoon

Thank you for your email. We have been notified by Samsung today that the Note 7 launch has been delayed until October. At present we havent been given any further information.

Regards

Lucy".

Shame that I had to send a Email to ask this rather than them having the courteousy to inform there pre order customers of this!!!! :(
[Note 7 Guides, News, & Discussion] bonerp:
Glad I haven't sold my note 5!

Good response by samsung though if it is a hazard. This could have got very messy if they hadn't.
[Note 7 Guides, News, & Discussion] Batfink33:
I also think the bootloop issue is part of it. Seems to be a lot of people with that problem.
[Note 7 Guides, News, & Discussion] alltaken123:
Glad I'm not crazy. I'm going to take note and live life on the edge, I'll wait until CPW have unaffected stock to replace mine with. Already sold my last handset.

I wouldn't advise that anyone uses the gear VR whilst charging :)
[Note 7 Guides, News, & Discussion] Batfink33:
This is crazy, DPD have collected the Note 7 from CPW and I'm getting it tomorrow morning?!?! Perhaps mine has went out before the recall?! Now what do I do?
[Note 7 Guides, News, & Discussion] alltaken123:
Wear a pair of oven gloves until you hear from CPW.
[Note 7 Guides, News, & Discussion] bonerp:
Accept it, call cpw for an update then drop it into a shop
[Note 7 Guides, News, & Discussion] Batfink33:
Is it that bad?!

I'll accept it and take it back to CPW later. That means CPW must have got stock in today only for it to be recalled later on? What a mess.
[Note 7 Guides, News, & Discussion] bonerp:
Sammy obviously had to look at whether the batteries went into other regions than just Korea. I can imagine this is tough for them to respond to. Being able to make millions of phones is a different process than a recall.
[Note 7 Guides, News, & Discussion] alltaken123:
Mine has subsided after hitting 80c yesterday. Several restarts later and it seems okay. Wireless charging stopped working at one point, likely due to heat.

It's a problem that affects 0.001% of devices according to android police, better safe than sorry but i'm willing to risk it until I can get a replacement.

It's a bit of a joke that CPW want the whole lot back, GEAR VR toowhich to me says they have little confidence in stock arriving to replace before 1 month has passed.
[Note 7 Guides, News, & Discussion] Batfink33:
It's going to cost them millions and majorly damage them before the IPhone launch. If I've got no problems and the temps are OK and I've got no reboots then I'm tempted to just keep it, can't be bothered with the hassle. I still can't believe CPW sent it out today.
[Note 7 Guides, News, & Discussion] pigglett:
As we have 30 days in UK to return faulty items for refund or replacement + I imagine longer if a fault is found in the battery could argue known fault and not fit for purpose ;)

Going to keep using mine for now it has got no hotter than any of my other phones while gaming etc
[Note 7 Guides, News, & Discussion] bonerp:
Mines been ok but if it's a battery bomb risk.... Personally tho I think they are covering their arse. Fair enough. I don't want an iPhone so will wait for a refresh. May get a hefty refund and extras! So long as it's not too long else may as well wait for n8 lol
[Note 7 Guides, News, & Discussion] alltaken123:
We all knew the note was hot, but not this hot!
[Note 7 Guides, News, & Discussion] gavinfabl:
So what do you do if you return the Note 7 for a full refund, when you no longer have your old phone because you sold it. Talk about a PITA.
[Note 7 Guides, News, & Discussion] pigglett:
Dont I know it :( .. I will have to go buy a replacement till it gets replaced
[Note 7 Guides, News, & Discussion] Batfink33:
Do we keep the N7 if its not heating up or has problems until the checked units are available or do we return these now? I'm not a "novice" with Android phones and know. what I'm doing regarding temps etc so again I'm tempted to keep until I can get a replacement straight away if there's no problems.
[Note 7 Guides, News, & Discussion] KeysarSoze:
I'd say return it better safe than sorry
[Note 7 Guides, News, & Discussion] gavinfabl:
CPW have not issued a recall as of 7pm UK time. I have just spoken to them. What they have done is stopped sales. If your phone works and there are no issues with it, there is no need to return it.

Sounds like CPW and other stores are being cautious. By stopping sales now, it minimises the impact if there is an issue. It also gives Samsung time to look deeper into the issue as well.

Now with some insider knowledge, the engineers do think it is specifcally relates to USB C adapters. We shall see.
[Note 7 Guides, News, & Discussion] alltaken123:
Actually, my experience matches the reports A FULL SCALE RECALL HAS BEEN MADE. I'm on hold now with CPW, they have advised 4 weeks for new stock, free Gear VR must also be returned and they are checking what happens with a new device in 4 weeks time (hence the hold....)
[Note 7 Guides, News, & Discussion] KeysarSoze:
I was told a full recall too
[Note 7 Guides, News, & Discussion] bonerp:
They told me there's a recall on the phone too. An hour ago.
[Note 7 Guides, News, & Discussion] Batfink33:
What's the timeframe for a full recall though? They can't say to people you've got "X" number of weeks to return this, if there's still units out after that timeframe and there was an explosion they'd be liable for all sorts.

I'm wondering if they'll recall my delivery from DPD now, it seems to be in transit though and I've paid for quick delivery lol.
[Note 7 Guides, News, & Discussion] bonerp:
Think I'll wait a few days....
[Note 7 Guides, News, & Discussion] alltaken123:
14 DAYS! from delivery.... I'm on hold querying that, some might be on holiday etc, surely with it being a defect the 14 days wont apply, then again if it's a contract/upgrade it would get messy after 14 days. I'll update once I have an answer.
[Note 7 Guides, News, & Discussion] Batfink33:
14 days is ridiculous, can you imagine someone was seriously injured by an explosion because they were on holiday etc?
[Note 7 Guides, News, & Discussion] bonerp:
Can you ask whether they are refunding or keeping the first as priority?
[Note 7 Guides, News, & Discussion] alltaken123:
14 days is rigid but after fighting tooth and nail they will make an exception in my case since I can't get to a store until 2 days later than the 14 days.

I think the **** just hit the fan.
[Note 7 Guides, News, & Discussion] Batfink33:
Are you on a contract? I'm on sim free so what if I wanted to return the phone to Samsung under warranty later down the line. This all needs major clarification.
[Note 7 Guides, News, & Discussion] alltaken123:
They don't know, that's their honest answer :mad:

They are cancelling every outstanding order and every Note 7 sold by the CPW is being recalled. Everything is to be returned and you can either chose an alternative device with the sales team 'who will take into account the inconvenience' :rolleyes:

OR

Retrurn and refund/cancel contract/upgrade entirely. Then when new devices become available you order again, no priority mentioned or answer given when asked, they don't know.

---------- Post added at 07:35 PM ---------- Previous post was at 07:34 PM ----------

My advisor and the manager said that the 14 days applies but I can't see that holding up since it's a manufacturer defect that poses a risk.

As I said earlier, I can imagine contract sales getting messy if returned after the 14 days though.
[Note 7 Guides, News, & Discussion] bonerp:
Great! So they've had our money for 2 weeks yet they can't maintain a priority list of returns.
[Note 7 Guides, News, & Discussion] alltaken123:
Also 14 days according to CPW.

---------- Post added at 07:38 PM ---------- Previous post was at 07:36 PM ----------

My understanding from my time on the phone is that everything is in mass cancellation and recall mode, details are thin on what happens going forward. Likely that the 14 days can't be upheld by them and most will be fine but it's enough for me to get the device returned now and not have the hassle of fighting for a cancellation of my upgrade at a later date.

It's such a massive PITA that no priority is so far being given to customers that pre-ordered and got the free Gear VR for a new device in 4 weeks time.
[Note 7 Guides, News, & Discussion] bonerp:
I wonder if I didn't return the vr they'd notice...