yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] apprentice:
I read this on another post in the Note 7 recall topic on XDA:

Originally Posted by*ooMoo

I just had a phone call 8:47pm (im in the UK) from Samsung. They said the new phones will be sent out the week starting 3rd October and i will get a text near the time to tell me the exact day.

She said phone, charger, cable and headphones (in box) must be ready for the parcel service to collect/swap.

I asked her if Samsung were providing any extras or compensation and was told there will be no extras or compensation they are only doing a "voluntary" exchange of the phone.

:( so sorry guys it looks like in the uk they give you nothing extra?

So yeah as usual in the UK we get screwed over by Samsung.

.
[Note 7 Guides, News, & Discussion] ooMoo:
Totally. Just like the launch. In the uk we are offered a gear vr. In America they get a gear fit or 256gb memory card (double the retail value of the gear vr) guess were just not worth as much to them.
[Note 7 Guides, News, & Discussion] riz157:
It's a nightmare for Samsung, I think Samsung also have an eye on new orders. Don't want to lose out new customers, don't be surprised if new orders are fulfilled prior to many replacements. Especially now that iPhone 7 has launched.

Many people who have not yet received their phone are going to be on the fence and some have already cancelled their order. It's a complete nightmare for Sammy boys and plays into the hands of apple.

---------- Post added at 08:26 AM ---------- Previous post was at 08:14 AM ----------

True we always get a raw deal compared to other countries in particular US, not sure y.
[Note 7 Guides, News, & Discussion] bonerp:
I'm going into cpw today to return mine. I want a replacement but the reboots are making it unusable. Mine is a warranty issue.
[Note 7 Guides, News, & Discussion] riz157:
Good luck with that.
[Note 7 Guides, News, & Discussion] californiarailroader:
Lol We'd say "Screw 'em" here, same thing, different way to say it [emoji16] Man, this whole thing is a mess, huh?
[Note 7 Guides, News, & Discussion] cinek2:
Samsung UK twitter just confirmed that they won't be handling any replacements on behalf of cpw. They're talking the p now. Phone is going back tomorrow. Good while it lasted.
[Note 7 Guides, News, & Discussion] bonerp:
Following the email yesterday from Samsung which says the exchange will take place through the sellers IE CPW.

So I rang the number on the email for CPW and an automated message gives the samsung number....

So I ring samsung, and they said THEY (SAMSUNG) will handle the exchange directly from 19/9 and NOT CPW.

Make of that and the other mixed messages above what you will!

No fricking idea when, or who will provide a replacement. Clearly still there is a conflict of messages. :silly::rolleyes::eek::confused:
[Note 7 Guides, News, & Discussion] iom_jack:
A different story from me when i spoke to Samsung Costumer rep, they said samsung will going to give a free goodwill gesture (he's not sure what is that freebie is it.)
[Note 7 Guides, News, & Discussion] neildo:
I called the hotline this morning (Samsung direct purchase). Asked if I would like to participate in the program? Long story short is I raised a complaint about lack of compensation - at least a new screen protector to cover the one I applied to N7-1. 'Nothing Sir'. If there's nothing forthcoming then keeping N7-1. It's perfect. If it blows up in the future then deal with it then.
[Note 7 Guides, News, & Discussion] bonerp:
Lol mines not - its a reboot monster! Only started after the recent FW update btw.....you might want to avoid it
[Note 7 Guides, News, & Discussion] Batfink33:
So if Samsung don't contact CPW customers about a replacement and CPW are saying it's Samsungs responsibility, who the hell is going to take responsibility?! I'm very close to returning mine under the 14daybreturn period, it's turning into an absolute joke. Remember this is a £700 phone, not a £300 one.
[Note 7 Guides, News, & Discussion] bonerp:
Well we can only go with what Samsung say! I'll pop in shop at lunchtime and see what they say just to confuse matters further!
[Note 7 Guides, News, & Discussion] californiarailroader:
Verizon's even worse here, while they are waiving the restocking fee until the end of September, they will only give you $25 towards an accessory, and ONLY if you buy another Samsung phone, no account credit, no freebie, nada, just lousy, seriously lousy.
[Note 7 Guides, News, & Discussion] BaZ87:
I'ts a pain the the backside, isn't it.

Despite being told yesterday by Samsung that they'll be handling the replacement, they're now saying CPW will. I phone CPW and they're saying Samsung are doing it - I point to the email I received from Samsung and I'm then told that CPW won't have stock for another 4 weeks so can't do anything until then.

For me personally it's an even bigger problem though as my order is ****ed on CPW's system. I've got the handset and my contract with Vodafone is all active but according to CPW's system my order is showing as being returned! I'm just fortunate my Note is running like a dream or else I'd be properly ****ed now. I've spoke to the manager in the store I ordered from and he's going to try to sort something out and I've put a complaint in on CPW's website but I'm not expecting much joy until CPW get the handsets in again.
[Note 7 Guides, News, & Discussion] Batfink33:
Apart from 1 text from CPW, the silence is deafening. They clearly don't want much to do with it.
[Note 7 Guides, News, & Discussion] bonerp:
Would you? Its Samsung that's the problem saying it's a voluntary recall with no Processes to support replacements.
[Note 7 Guides, News, & Discussion] cinek2:
Called cpw about returning the phone and they even have a automated message saying to contact Samsung.
[Note 7 Guides, News, & Discussion] Batfink33:
There's going to be a lot of the faulty batch of phones left out there if this is the way they're conducting things. Considering Samsung have started phoning people to replace the phones, have any CPW customers had a phone call from them?
[Note 7 Guides, News, & Discussion] bonerp:
No but their understanding seems to be that Samsung are doing it! I'll see what the shop says.... I'm sure it'll be markedly different again lol
[Note 7 Guides, News, & Discussion] pigglett:
Some needs to put a wiki page up with all the conflicting CPW answers ;)
[Note 7 Guides, News, & Discussion] predo:
Does anyone know if I can buy Note 7 in store anywhere in UK or there is no chance of getting hands on one before October?

Also with patchy replacement process globally this is going to be a minefield on the 2nd hand market as people will not know if phone is a safe batch or faulty one with accident waiting to happen
[Note 7 Guides, News, & Discussion] BaZ87:
Update. Just had a call from the CPW store where I ordered. He's asked me to pop in when I get a chance as he needs me to contact Vodafone to sort my order out. As soon as that's sorted he said he'd be able to get his hands on my VR that I still haven't received and organise the exchange for me - he did say the exchange was dependent on CPW getting stock of the phone which he doesn't know when that will be. Touch wood, everything will be resolved Saturday now - I don't care how long the exchange takes as my phone is running fine.
[Note 7 Guides, News, & Discussion] pigglett:
I was just going to say meet me outside your local cpw and I can sell you one ;)

You've hit nail on head with the 2nd hand market ..going to be a nightmare..
[Note 7 Guides, News, & Discussion] californiarailroader:
Yep, and what's worse, since this is not an official recall, private retailers can also keep selling them, and a few are, at least here in the US. Of course, it's looking more likely by the day that the Consumer Protection Safety Commission (Federal Government) here will step in, and make this thing official, which means ALL retailers must immediately halt sales or face fines and/or jail time, and ALL current Note 7's must immediately be recalled and collected. The Federal Aviation Administration is also considering a ban on Note 7's on all flights, as is the Federal Railroad Administration on all passenger trains.
[Note 7 Guides, News, & Discussion] bonerp:
Cpw (shop) said Samsung are definitely handling the exchanges...
[Note 7 Guides, News, & Discussion] BaZ87:
Samsung are saying the opposite. As per my post earlier, I got a call back from the store I bought from and I was told they'll sort the exchange but it's dependent on when they get stock.
[Note 7 Guides, News, & Discussion] bonerp:
Samsung told me they'd do the cpw exchange (for me). I'd registered last week with Samsung.
[Note 7 Guides, News, & Discussion] Batfink33:
I'd laugh if I hadn't just put down £700+ on this piece of s***.
[Note 7 Guides, News, & Discussion] bonerp:
I thought yours was working ok?
[Note 7 Guides, News, & Discussion] Batfink33:
Yeah it is. :) I was just being dramatic.
[Note 7 Guides, News, & Discussion] BaZ87:
That's what they told me yesterday but today when I called they're adament that CPW will be getting in touch. I kept banging on about my issue with my CPW order being messed up on their system and that CPW won't help me, I got put through to a different department, kept getting put on hold while the cs rep spoke to his manager and they kept saying it was down to CPW to sort their system out as there is no way Samsung handle the replacement.

Eventually I just said "you're aware I have a potentially dangerous phone, you're aware that CPW are refusing to replace it as their system is ****ed, therefore if anything happens you are liable". Back on hold while the cs rep spoke to his manager again - they ended by taking all my details again (I gave my details to them as instructed earlier in the week) and making a note of my situation and told me it would be passed to a higher manager that would take a look at get in touch with me.

Subsequently it looks like CPW have got their act together and are resolving my order on their system.
[Note 7 Guides, News, & Discussion] gavinfabl:
Use the 14 day return period now and get a full refund with this retailer you purchased it from. Don't lose your consumer rights while waiting.
[Note 7 Guides, News, & Discussion] riz157:
Safest option, be patient wait for Samsung to sort themselves out.
[Note 7 Guides, News, & Discussion] gavinfabl:
And have a phone catch fire while waiting. No thanks. Even if the risks are low, it's foolish to do nothing in my view.
[Note 7 Guides, News, & Discussion] bonerp:
Maybe CPW's devious plan to get over the 14 days then its not their problem...

I might return mine but the gift (VR) is mine baby!
[Note 7 Guides, News, & Discussion] B3501:
Just been told by Samsung I need to return it to Carphone Warehouse. I registered the phone with Samsung on Sat. I just phoned for clarification and they said to go through CPW.
[Note 7 Guides, News, & Discussion] bonerp:
this is ridiculous.
[Note 7 Guides, News, & Discussion] B3501:
I've got until next Wed for a 14day return with them I'll wait it out until Tues to see what's happening and if it's still confusing get my money back.
[Note 7 Guides, News, & Discussion] bonerp:
OK so 2nd time today I've called Samsung. First time Samsung said they'd do the exchange. THIS TIME they are now saying CPW will exchange devices.

Sadly CPW think Samsung will exchange devices and this is the message they are giving on their phone system and in the shop!
[Note 7 Guides, News, & Discussion] B3501:
This is all making me more certain to get my money back. It's not good at all and I can see big delays and problems. This is an amazing phone but not worth all this.
[Note 7 Guides, News, & Discussion] jah:
Well my Note 7 today had a s/w crash. So I used the power+vol down option to revive it. It tried to boot but didn't. So I tried power+vol down again. Now it is completely dead. None of the recovery options work (power+home+vol down etc). Totally bricked. The two capacitative buttons stay lit up all the time.
[Note 7 Guides, News, & Discussion] B3501:
Would surprise me if the battery is spiking the voltage causing HW faults.
[Note 7 Guides, News, & Discussion] riz157:
Makes you wonder with all these different issues Was note 7 rushed out just to beat iPhone 7 launch date!!!
[Note 7 Guides, News, & Discussion] bonerp:
OK so the definitive.....until they change their minds.....

CPW said to return handsets to store and an exchange will be sent to store for collection WHEN AVAILABLE. You won't need to get a refund or anything, you'll then receive the new device once available.

Phone customers services have confirmed this and they said if any stores say this isn't correct, get them to call them whilst you are there.

I'm taking mine back tomorrow - but then I have a second phone I can use in the meantime!
[Note 7 Guides, News, & Discussion] jonboyuk:
All Samsung had to do is come up with *one* method to make this right. It's not difficult.
[Note 7 Guides, News, & Discussion] B3501:
Not worth it, when will that be? A month? It's going back for me. A complete mess up and I've lost patience.
[Note 7 Guides, News, & Discussion] Broomfundel:
Live chat with cpw said to call 02086175812. Already gave my details to Samsung last week. I don't mind waiting a while. Love the phone. It's not getting hot or anything yet. Mind you I turned off fast charging as soon as this started. I'm at work so can't call yet but this is supposedly the team dealing with cpw side of the swap. Fingers crossed for a straight answer.
[Note 7 Guides, News, & Discussion] B3501:
Another number to phone, what?!
[Note 7 Guides, News, & Discussion] Woods97:
I'm still waiting for my note 7 pre order directly from Samsung... Pre ordered it on the 28th and I've still heard nothing. Might actually cancel and either get the iPhone 7 plus or lg v20. It's a shame as I was really looking forward to the note 7 as I had the note 4, s4 and s3.
[Note 7 Guides, News, & Discussion] bonerp:
Cpw shop took number and they'll call me to exchange from 19th when in stock. Debacle.
[Note 7 Guides, News, & Discussion] Broomfundel:
Oh well. Another useless number. He confirmed cpw will be doing the swap but said I have to my local store to initiate the process and it will be at least a month. Told him I'm not going without a phone.
[Note 7 Guides, News, & Discussion] B3501:
At least a month, lol. They can forget it. So they'll have my money (Sim free cost) for a month and I'll have no phone?
[Note 7 Guides, News, & Discussion] Con1750:
I've spoke with CPW earlier today and the guy told me we can return with either Samsung or CPW but they likely wont have stock till 21st October, bit ridiculous tbh, lucky I have a spare phone not the slightest bit happy though as there is no clear advice.
[Note 7 Guides, News, & Discussion] BaZ87:
I won't hand over my current phone until they have a replacement to give me straight away.
[Note 7 Guides, News, & Discussion] B3501:
You'd be quicker getting a refund and seeing what the stock situation Is like elsewhere. Pretty sure Samsung have passed on all responsibility to the place you bought it from.
[Note 7 Guides, News, & Discussion] MKchrias:
Just spoken to Samsung UK, was told they are calling everyone who registered. Replacement will be through operator.

Asked if safe to use and was told they recommend replacing the phone.
[Note 7 Guides, News, & Discussion] Batfink33:
All my instincts on this are telling me to get a refund before the 14dayd is up with CPW. I can see it dragging on and on.
[Note 7 Guides, News, & Discussion] bonerp:
You don't need to. Don't forget it's voluntary. Exchange when in stock.
[Note 7 Guides, News, & Discussion] Con1750:
I've made three phonecalls today, quite frankly at this point im not even sure CPW have any idea what is going on.

To summarise :

First call to CPW store - Tells me Samsung are replacing devices, I should call customer services to check anyway and that likely stores wont have till 21st of October, personally I dont think its going to take this long and hes just going by the website.

Second Call to CPW Customer Service - Tells me Samsung are replacing devices, but I said Samsung are now telling us to come to CPW, he says CPW or Samsung will replace my phone but it probably will take 3 weeks and its up to me to choose who I replace it with. Still not a very clear message.

Third Call to CPW customer service - Rang with the intention of cancelling as they cant provide a straight answer, I ordered on the 21st of August and received on the 30th, they are stating im past 14 days, although surely a contract begins from the date the device is received? Enquired further about who should actually be replacing my device and the lady stated Samsung and that I will definitely have a phone by the 19th (honestly dont believe this), stated I have no phone as my note 7 doesnt work at all, even though I have a oneplus 3 spare and they have credited my CPW account for 50 quid and said I will definitely have a phone by the 19th again.

How can two massive companies have such a misconstrued message to their customers? It doesn't take a genius to figure out they are providing contradictory statements. Honestly id just prefer dealing with Samsung at this point as CPW dont seem to have a bloody clue, I just want a surefire message and rough date I will receive the phone as its just getting annoying making calls and constantly checking threads for any info as its clear every single customer is receiving mixed messages - absolute madness.
[Note 7 Guides, News, & Discussion] Batfink33:
Well, CPW don't appear to want to give me a refund. I phoned twice and the first guy said the systems were down and then the 2nd said I failed the data check (despite all my details being correct) and then mumbled and apologised and told me to go in store to return it, I thought you couldn't return an online purchase instore? . What a disgrace of a company! Its £700 a lot of money!
[Note 7 Guides, News, & Discussion] Con1750:
You just get mixed messages from whoever you speak to, I can barely understand any of the agents i've spoke to, and lets be frank they dont have a clue whats going on, they're literally just reading the statements given by Samsung word for word. Also I think thats complete rubbish you cant return a purchase to the store, I was told instore they need to plug into a system that authorises the refund before they are allowed to do so, at the end of the day they should be honoring any refunds and im sure they are under legal obligation to do so but there making it such hard work. I wanna keep my note but it doesnt even work and they arent giving us any clear information.
[Note 7 Guides, News, & Discussion] Batfink33:
It's disgusting, they should be authorising a refund on request especially if the phones been recalled! Its all misdirection and trying to put you off. At the end of the day, they've got your money and it's Samsung that'll get it in the head if it explodes on you, not CPW that's why they don't care!
[Note 7 Guides, News, & Discussion] ajay83:
Hi guys. Right... Although I've given Sammy all my details including the phone etc... I've not long rang the 01628 402031 number posted. Its the new exchange number setup yesterday. She took & found my details and also read me my email address so I knew she was legit (I hope so). She stated that on the off chance in the last several days they have received a limited number of handsets that they are able to deliver to customers who received the Note 7 early like myself. (#479 of 1000) as early as next week. They can do an on the door exchange using UK mail on Monday 12th September for me if I want it. I accepted. Have been told I'll receive a new sealed note 7 box and to give mine in the box back. Nothing mentioned about headsets etc.. I'm expected to receive an email confirming and a text close to Monday. For UK owners who ordered directly from Samsung sim free like me, it's worth ringing. Hopefully legit! I'll keep you posted
[Note 7 Guides, News, & Discussion] @home:
Just had a call from Samsung - My Note 7 get exchanged on October 4th.
[Note 7 Guides, News, & Discussion] jonboyuk:
Where was this posted? :)
[Note 7 Guides, News, & Discussion] Batfink33:
It's only for Samsung customers who purchased straight from them.
[Note 7 Guides, News, & Discussion] Note7wilko:
Has anyone who bought from cpw had the promised phone call from Samsung within 7 days .? Or is it just those who ordered from samsung
[Note 7 Guides, News, & Discussion] Batfink33:
They seem to be calling CPW and other operators saying that their returns will be handled by whoever sold it to them. I've just had this email from them...
[Note 7 Guides, News, & Discussion] Note7wilko:
That's not great news I won't hold my breath then.
[Note 7 Guides, News, & Discussion] ajay83:
In the thread titled... Note 7 UK Recall Underway - Just got call with Instructions for replacement unit by KaidM

Page 2 or 3. Guy was advised by Samsung mobile support shop to give them a call. His delivery is October. Mines next week (we'll see lol). I'll post again when I receive a confirmation email.

Keep an eye on the above thread too. Useful bud
[Note 7 Guides, News, & Discussion] hshah:
I just got a call from a private number too... Samsung have arranged a direct swap for 26th September. UK Mail will come with a new handset and I give them the current one.
[Note 7 Guides, News, & Discussion] pigglett:
Just got call from Samsung swap out for new phone on Monday :)
[Note 7 Guides, News, & Discussion] bonerp:
If you bought from cpw they will exchange in store. It's worth popping in and registering. Don't forget this is voluntary.
[Note 7 Guides, News, & Discussion] BaZ87:
Did they give you a time frame? I'm going in Saturday to sort my order mess out with them and arrange the exchange.
[Note 7 Guides, News, & Discussion] indie:
Here is the reply by email from CPW

We have received further information from Samsung stating that replacement handsets will start to be issued to customers starting from 19 September 2016. Once the exchange programme has started you will be contacted by us directly on how to obtain your replacement handset.

I would also like to take the opportunity to thank you for your patience whilst we work closely with Samsung on rectifying this issue.

We have received further information from Samsung stating that replacement handsets will start to be issued to customers starting from 19 September 2016. You will be contacted by us directly in order for the exchange to take place.

If there’s anything else I can do to help, please don’t hesitate to reply
[Note 7 Guides, News, & Discussion] Batfink33:
Seems like we just have to wait to be contacted.
[Note 7 Guides, News, & Discussion] xperiaman:
We should hit Twitter and social media tag Conor Pierce as much as you can this is not the retailers fault this is Samsung's hate to say it but Apple at least take responsibility and have stores you can visit
[Note 7 Guides, News, & Discussion] bonerp:
From wc 19th sept. The message appears consistent this evening from cpw
[Note 7 Guides, News, & Discussion] @home:
Glad I bought direct from Samsung. Always knew cpw where bad news.
[Note 7 Guides, News, & Discussion] bonerp:
From what I've seen they've been no less inconsistent than Samsung. And it is Samsung who's leading this therefore the confusion arises due to their management.
[Note 7 Guides, News, & Discussion] jah:
Went to the Oxford Street Samsung shop today to buy a Samsung USB type C cable. Apparently all Note 7 chargers and cables have been taken off the shelfs! Over cautious or are there other issues?
[Note 7 Guides, News, & Discussion] Batfink33:
I've seen some CPW shops still have them on and some are completely removed. Just shop specific probably.
[Note 7 Guides, News, & Discussion] jah:
CPW on Tottenham Court Road had Belkin but not Samsung.
[Note 7 Guides, News, & Discussion] riz157:
All these mixed messages are creating unnecessary grief for those waiting for replacement. Feel for you boys.
[Note 7 Guides, News, & Discussion] BaZ87:
Agree. Samsung have changed their story to me just as much as CPW and if Samsung don't know what's happening then you can't expect CPW to either.