yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] alltaken123:
The want EVERYTHING back, the manager was insistent, I asked if I could keep the free VR because if I'm placing a new order in 4 weeks time and it's not an offer then I have lost out, that didn't make any difference.

How on earth would they be able to reject a return of a faulty device if 14 days have passed? I suspect a lot more information is to come in emails - they say within 24 hours everybody will be contacted about the recall.
[Note 7 Guides, News, & Discussion] bonerp:
Lol I wonder if they'll want the 2nd one back that I've just received a dpd notification for haha! One I haven't ordered! Maybe it's a replacement!

Sent from my SM-N920C /3332408185 Tapatalk
[Note 7 Guides, News, & Discussion] Batfink33:
If you've got an ok Note 7 on sim free and keep it then months down the line want to claim under warranty from Samsung, what can they do? It's a mess.
[Note 7 Guides, News, & Discussion] alltaken123:
I think that's an option, yes; however, for now Samsung are in full recall mode and not fix mode, that's something to remember heavily here. 4 weeks for new devices suggests a chip set alteration to me, not just battery swaps for devices affected.

I wanted to keep the device until replacements are ready but CPW have forced my hand by saying the device MUST be returned within 14 days.
[Note 7 Guides, News, & Discussion] KeysarSoze:
I left ee for Vodafone n my number got ported over today now am thinking of cancelling my contract N getting a sim only deal but the hassle of that will b have to get a PAC code of voda gone again if I find better sim only, n dnt want to go bk to ee.
[Note 7 Guides, News, & Discussion] gavinfabl:
I called again after you posted and still got told same info as I said already. Really annoying. Will wait a few days to see what gets said officially in writing.
[Note 7 Guides, News, & Discussion] alltaken123:
Note 7 on board?

http://www.bbc.co.uk/news/world-us-canada-37247077

---------- Post added at 08:05 PM ---------- Previous post was at 08:04 PM ----------

Probably best as the information is thin at best.
[Note 7 Guides, News, & Discussion] Batfink33:
Hahahahaha! Just wait for the "Note 7 Plane Crash!".
[Note 7 Guides, News, & Discussion] alltaken123:
Woah dude, too far lol the rocket was unmanned.
[Note 7 Guides, News, & Discussion] s3lover:
Just been on chat with THREE and this what they say

are three re calling the phones back

20:29Mizba

No, we've just stopped taking any more orders for the Samsung Note 7 for now till we get an update from Samsung. But if you've ordered before you will be getting your phone as per schedule.

20:30Visitor

I already have the note 7

20:31Visitor

so we got to wait and see what samsung say if they need to be returned

20:32Mizba

Oh that's great, since you have it already there shouldn't be a problem. But we have not had any updates about phones being recalled from customers who have already got them.

20:32Mizba

If any such thing happens we'll definitely keep you updated, but as of now the phones aren't being recalled.
[Note 7 Guides, News, & Discussion] Thor:
I know that's Three UK, but I have already gotten a text message from Three Ireland that Samsung have issued a recall and to shut the device down and return it.
[Note 7 Guides, News, & Discussion] cjensen25:
Just received the attached from CPW
[Note 7 Guides, News, & Discussion] Batfink33:
Crazy because they're delivering my Note tomorrow.
[Note 7 Guides, News, & Discussion] fastphil:
Just spoke to my brother he is a manager at cpw he said that he got a email tonight telling him not to sell any more note 7 phones he said that Samsung mite be recalling all devices I asked if there's a chance off my phone catching fire but he does not think so I did notice last night that the phone gets really hot when charging lol

---------- Post added at 08:55 PM ---------- Previous post was at 08:54 PM ----------

Your order will get stopped before delivery you will get contacted by cpw about it
[Note 7 Guides, News, & Discussion] cjensen25:
Are you going to receive a free fire extinguisher with your order?
[Note 7 Guides, News, & Discussion] californiarailroader:
Nothing in the United States, and the Note 7 is still up for sale at all five US carriers.
[Note 7 Guides, News, & Discussion] jongilluley:
They're saying around 0.1% are affected by the battery pack issues... rough estimates are sales of 7 million which would mean about 7000 phones affected across the world...

I'll just wait till O2 have something official and go from there...

CPW might just be preempting a full recall and playing it safe.
[Note 7 Guides, News, & Discussion] bonerp:
Cpw are telling customers not to recharge it just return it. Called following text and they've been instructed by samsung

---------- Post added at 09:12 PM ---------- Previous post was at 09:10 PM ----------

My 2nd note isn't stopped
[Note 7 Guides, News, & Discussion] fastphil:
I think cpw are just playing it safe I don't want to return my phone as was using a **** one for a month as my g3 broke lol
[Note 7 Guides, News, & Discussion] shaazzaarr:
WELP

If they do decide to recall, I'm going to be without a phone as I sold my previous phone and kidney to pay for this phone.

This sucks, as I've only used the phone for 2 days.
[Note 7 Guides, News, & Discussion] Note7wilko:
I was on live chat with them
[Note 7 Guides, News, & Discussion] bonerp:
I've bought the camera lens kit and several other accessories. Wonder who'll refund / compensate those....
[Note 7 Guides, News, & Discussion] KeysarSoze:
Bought three cases, four screen protectors, 128gb card..[emoji24]
[Note 7 Guides, News, & Discussion] Note7wilko:
Sorry I was on live chat with cpw. They say no recall they will email if their is an issue. They didn't seem to know what was happening prior to delivery of the phone and I think there is a lot of rumours flying around. I seem to have no issues with mine. Doesn't get hot when charging and very rarely use the usb cable just my wireless charger.

This is just my twopenneth but I will be keeping the phone. The way I figure it mine was an ee upgrade and the potential for it to all go wrong and lose out on the upgrade is too great.
[Note 7 Guides, News, & Discussion] alltaken123:
Look above your post for proof of the recall in texts....
[Note 7 Guides, News, & Discussion] KeysarSoze:
It's fair to say they have recalled it doubt all these people including me getting that information from thin air
[Note 7 Guides, News, & Discussion] Note7wilko:
That seems to be for people who have not received them yet.

Has anyone had a definitive email or text saying they need to take it back please
[Note 7 Guides, News, & Discussion] bonerp:
I rang and was told to return it. Twice at different times
[Note 7 Guides, News, & Discussion] Batfink33:
Every get the feeling CPW don't know what they're doing? Almost like the pre orders?!
[Note 7 Guides, News, & Discussion] Note7wilko:
Let's hope it's something they can easily fix as this is a great phone
[Note 7 Guides, News, & Discussion] KeysarSoze:
If they r playing safe n asking phones to b returned ain't that a good thing... I know for lot of people will b hassle am included cos will b asking for a PAC code again m il b without a contract or any upgrade incentive as I left a 20years ee service doubt if I go bk I can have any good bargain haggle.

Still thinks better b safe than sorry. Don't wait for a incident to happen I say.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Well this is a lot to catch up on.

Mine arrived today after no despatch email or DPD text and was left with a neighbour.

I'm not playing with it tonight (apart from checking it's sound).

Will keep an eye on this thread tomorrow and see what the developing news on the recall is before deciding what to do next.
[Note 7 Guides, News, & Discussion] gavinfabl:
I have had my Note 7 for 10 days approx It is the dual sim but still has the Exynos processor and is identical to the UK one, other than the hybrid sim arrangement. I have charged it using normal and fast Qi chargers, charged it with a range of quick chargers, used my 5 in 1 USB Dock which also has QC3 and backward compatibility with QC2 and QC1. My car charger is QC2.

And all is ok.

---------- Post added at 21:52 ---------- Previous post was at 21:48 ----------

I sold my previous phone last week. If I have to return the Note 7 I would be phone less.

They'd rather stop a potential problem than have to manage one. So agree.

Tell me about it!

The texts are not product recall texts, just phone no longer on sale. Plus some confusion as you'd expect from social mania.
[Note 7 Guides, News, & Discussion] californiarailroader:
Watch this all turn out to be due to faulty Chinese chargers and cables from eBay, or, like somebody else said, somebody angry at Samsung and trying to start trouble. It could be legitimate, who knows, but I'm still a little skeptical at this point. I guess the next few days will tell.
[Note 7 Guides, News, & Discussion] bonerp:
Nothing on Samsung UK website! Can still order on there.
[Note 7 Guides, News, & Discussion] @home:
I'm leaning towards this too.

I hope that's what it is because lots of us guys on here have forked out a lot of dosh on this device.

I've been charging mine wireless & with Samsung charger/cable & had no problems so far.

Why you would buy such an expensive device & then charge it with a POS cable I don't know.

Fingers crossed it's all a storm in a teacup.
[Note 7 Guides, News, & Discussion] californiarailroader:
I agree, like people building a killer PC system, then using a crappy PSU, stupid! The PSU is probably the most important part of a system, and they cheap out. I'm using an Aukey charger, but the original Samsung cable, so far no issues. The charger is QC 3.0 certified by Qualcomm.

AUKEY USB Charger with Dual Quick Charge 3.0 Ports & 4 USB Ports for Samsung Galaxy Note 7/S7/S6/Edge, LG G5, iPhone, iPad & More https://www.amazon.com/dp/B01F20J4PE/ref=cm_sw_r_cp_apa_03jYxbCM5P13H
[Note 7 Guides, News, & Discussion] violet182:
Oh my lord! What craziness, come home after showing off my lovely phone to work friends, and read all this!

I ordered form CPW and have no recall text. I highly doubt it is an official recall or it would be in the news and they would be much more urgent about it.

IF they were blowing up in people's pockets then that would cause MAJOR carnage for Samsung.

And because CPW seem to be giving different answers, I would assume some managers have the wrong end of the stick.

I am not returning mine unless I see a news article about the recall or a text asking me to bring it back in.

I think this is all an excuse to explain the f****d up launch and lack of stock for launch.
[Note 7 Guides, News, & Discussion] bonerp:
I'm keeping mine too. Cpw sent me a text re a phone I never ordered and haven't received yet, but my 30 Aug is running like Usain bolt.
[Note 7 Guides, News, & Discussion] KeysarSoze:
My phone problem was never the blowing up part... After using for few mins it keeps restarting, so rang up cpw n they said there is a recall n for me to return the device.

---------- Post added at 11:05 PM ---------- Previous post was at 11:01 PM ----------

Samsung shares fall over Galaxy Note fears - http://www.bbc.co.uk/news/technology-37242687
[Note 7 Guides, News, & Discussion] hshah:
If it was dodgy cables then Samsung would have crushed this long ago. For the to be investigating and having lost $7 billion off their market value, it is a little bit bigger than that.
[Note 7 Guides, News, & Discussion] BaZ87:
Has anybody that's received their handset from CPW received anything asking them to return the handset? Skimming through the thread I've only noticed people that are waiting for their order or people that contacted CPW themselves (not CPW contacting them).

I contacted CPW to find out what happens with my upgrade if the phone is recalled and they indirectly said they would be recalled (they didn't tell me to return my handset though) and we'd be contacted by tonight - they've not contacted me though. In regards to my upgrade I also phoned Vodafone to make sure if I cancelled my upgrade I'd just revert to my old plan (they said I would) but I asked them if they had any details on the recall and I was told the phones are being recalled.

Seeing as I've sold my note 5 already and will have to buy a cheap phone until the note 7 situation is resolved, I was considering just keeping it and taking a chance. What's the warranty situation if you don't return the handset? If something goes wrong is the warranty void because we didn't return it?
[Note 7 Guides, News, & Discussion] hshah:
BaZ87, you mention warranty... what if it's been rooted and Knox has been tripped?
[Note 7 Guides, News, & Discussion] BaZ87:
I have no idea - I don't do any of that stuff. I'm considering keeping mine until the situation is resolved and then trying to return it then. I'm just worried that if something does go wrong in between that time will the warranty be void because I didn't return it straight away.
[Note 7 Guides, News, & Discussion] gavinfabl:
The updated position on the recall (page will be updated as news changes too) https://gavinsgadgets.com/2016/09/0...bal-product-recall-due-to-exploding-handsets/
[Note 7 Guides, News, & Discussion] bonerp:
Well this contradicts what I've been told both on phone (twice) to return to store and that they want me to return another phone currently with dpd and due for delivery today!
[Note 7 Guides, News, & Discussion] searley:
Had a text last night stating I won't get me phone as expected and to call them. So with it only being days away from iPhone 7 announcement I may just cancel my order or consider another handset.. motoZ? Or experiaZ?? Or even just stick with my current s7
[Note 7 Guides, News, & Discussion] Batfink33:
Put your 2nd free one on Ebay :)
[Note 7 Guides, News, & Discussion] jutley:
Same thing here money taken.
[Note 7 Guides, News, & Discussion] gavinfabl:
I imagine CPW took your money to stop you cancelling the pre order and probably as they have the stock already and need to allocate it out to know when their stock levels are depleted so they don't oversell.
[Note 7 Guides, News, & Discussion] jutley:
Well we hope that is the case and they state we get the phone 3 days early so that should be 30 august then.
[Note 7 Guides, News, & Discussion] adjei7:
Let's hope so. Ordered yesterday. The first time I phoned the guy I talked to said that it was only available on contract. Called a few hours later, and the guy said it was OK. Checked my account, and money gone already. So, hoping that you're right, gavinfabl.
[Note 7 Guides, News, & Discussion] gavinfabl:
Have you seen the 3 days early info on CPW website. I can't see it anywhere.
[Note 7 Guides, News, & Discussion] jah:
Told me on the phone it could be a couple of days early or couple of days after 2nd September!

Edit - but direct purchase from Samsung will ensure early delivery according to recent email from Samsung
[Note 7 Guides, News, & Discussion] gavinfabl:
Thanks Jah.

I've just seen this http://www.dixonscarphone.com/media...ung-galaxy-note7-available-pre-order-carphone

I'd be annoyed it Samsung Online get them out first.
[Note 7 Guides, News, & Discussion] @home:
When is this device available to pre order nationwide. I rang CPW & they said the 18th for sim free.

When are Samsung opening up pre orders?
[Note 7 Guides, News, & Discussion] jah:
Well I've ordered already from cpw. Direct orders from Samsung tomorrow.
[Note 7 Guides, News, & Discussion] @home:
Excellent.

Ta
[Note 7 Guides, News, & Discussion] Andr3w_95:
I had the same but I rang again and was able to buy a sim free one with VR from CPW
[Note 7 Guides, News, & Discussion] @home:
I did online chat, guy wasn't very helpfull. Maybe cause I wand sim free
[Note 7 Guides, News, & Discussion] gavinfabl:
Just call again. Sim free is definitely happening. If you get a no again. Just call again until you get a yes.
[Note 7 Guides, News, & Discussion] @home:
Think I might just get it direct from Samsung.
[Note 7 Guides, News, & Discussion] neildo:
Interesting to see if Samsung are cheaper than CPW's £699.
[Note 7 Guides, News, & Discussion] ramheer:
I have a feeling the price will be the same

Tech Zilla
[Note 7 Guides, News, & Discussion] jutley:
The cheapest Contract deal around so far is with Carfone warehouse i can find is on Vodafone £37 pcm unlimted mins,unlimted txt,3gb data £119 upfront

Breakdown Phone & gear vr cost

Note 7 cost £750

Gear vr cost £129.99

Total = £879.99

Contract breakdown

£37 x 24 = £888 as you can see that just about covers the goods

£119 upfront cost £119 divided by 24 = £4.95 pcm this is what you really pay for the contract part 3gb data,unlimted mins,unlimted txt.
[Note 7 Guides, News, & Discussion] m00moo:
Where did you see this mate?

Any insight into any deals with slightly more data?
[Note 7 Guides, News, & Discussion] stevenmu:
If you buy sim-free you can get the Note 7 and Gear VR for £699.

This makes the contract cost work out to £12.83 per month.
[Note 7 Guides, News, & Discussion] ChimpNippl3s:
Got n7 from cpw free vr and free 64gig memory card

On ee 20gig allowance £45.99 but paid £69.99 for phone

Delivery 2/9/17 by dpd

Thought we got it 3 days early pre ordering
[Note 7 Guides, News, & Discussion] gavinfabl:
Seems like that is the case. Sounds like confusion.

I just spoken to a larger retailer in United Arab Emirates who sold 1000s of Note 7s. Not one has been returned. Not one has had any problem.
[Note 7 Guides, News, & Discussion] RealEvil:
Seems like a total mess. Stay safe everyone and if offered a retrun... Think Seriously about it. For Samsung to start a recall there must be a fundamental design issue.
[Note 7 Guides, News, & Discussion] bonerp:
But that's the point I don't think Samsung have started a recall.

I think cpw have stopped existing orders until these phones in stock have been checked and no recall on existing ones has been officially made. Cpw are getting mixed up.

If there was a recall it'd be on theirs and Samsung website.

I'm using mine today until I receive a formal instruction.
[Note 7 Guides, News, & Discussion] jah:
It appears all exploding devices were in Korea.
[Note 7 Guides, News, & Discussion] Batfink33:
BBC says US as well...

http://www.bbc.co.uk/news/technology-37242687
[Note 7 Guides, News, & Discussion] RealEvil:
Browsing a few sites suggests it's been pulled from sale in the UK. Currys, Argos etc all removed. If I owned one I would be a little concerned... This is fairly unprecedented. Probabilities dictates that you are very likely safe... But no company ever stops sales and potentially recalls (millions?) of phones unless they believe there is a real risk.
[Note 7 Guides, News, & Discussion] gavinfabl:
Everything is all hearsay to a point. And social media and forums are exploding with situation. All the major websites even reuters quote one source for the recall. Read the source of the news, and there clearly is no recall yet.

All that is happening is the phone is no longer on sale. This will give Samsung time to investigate properly. The reason there is no phone for sale, is retailers are panicking.They dont wont any mess to deal with.

WE always get with every phone release whether iPhone or LG etc, reports of my phone caught fire. We never know the full circumstances of why that happened. Recharging on a radiator, by a sunny window perhaps or a genuine problem.

Like I have said already, my exynos Note 7 hasnt blow up, caught fire or get crazy hot in 10 days. I also have no screen protector fitted and its not in a case which protects the front screen. Not saying I am not concerned, but I will wait until there is proper clarity direct from Samsung.
[Note 7 Guides, News, & Discussion] jongilluley:
Can no one else see what's goin on?

Samsung haven't issued a recall. They have stopped further shipments and sales of new orders until the investigation is completed. When or if they call for a recall you will see it across mainstream news channels and TV and receive an email from your provider with full details.

All I've seen is people with faulty phones being asked to return them (as is normal when a phone develops a fault) but due to the stop on shipments and new phones CPW, and any other supplier, can't supply a replacement phone yet.

So finally just to reiterate THERE HAS BEEN NO OFFICIAL RECALL ANNOUNCED BY SAMSUNG.

So keep calm and carry on.
[Note 7 Guides, News, & Discussion] bonerp:
BUT CPW ARE SAYING THERE IS A RECALL....depending on who you speak to lol! I've made 2 calls AND received a text confirming the return of devices.

I think we are saying CPW messages are mixed but they are clearly responding to the stopping sale instruction from Samsung and making a mess of existing owners! I was told for both phone I have to specifically "not charge it and take it to nearest store in 14 days". I suspect a full recall will be announced today looking at the latest media articles.

What are we supposed to do, take it back on instruction of CPW or listen to rumours?
[Note 7 Guides, News, & Discussion] jongilluley:
But as we know stores/advisors get mixed messages and interpret emails and faxes etc in different ways.

So whilst CPW (the device seller) may be instigating their own recall Samsung (The device manufacturer) have yet to issue theirs. When they do as i said you will see and hear about it everywhere...

As I said I'll be waiting on Samsung to issue the recall and O2 to tell me what needs doing, and im sure CPW customers and the like will do what they want. It's a free world at the end of the day.
[Note 7 Guides, News, & Discussion] Batfink33:
I'm waiting for the full details. There may be ways to identify faulty units etc. Blindly taking your phone back to CPW today would be silly I think and CPW are just trying to cover themselves. In any case your phone could be returned under warranty to Samsung beyond 14 days. If they did a full recall they'd have to accept faulty devices at any time. We need all the facts first anyway.
[Note 7 Guides, News, & Discussion] @home:
I wouldn't believe a word CPW says. Not a brain cell between the lot of em. Just pop in to a store & talk to them. Gormless to say the least.

If there is a recall Samsung will say so, NOT CPW.
[Note 7 Guides, News, & Discussion] neildo:
My Samsung direct Note 7 is fantastic, no issues whatsoever and glad I bought it.

Have bought some Anker data/charging cables just to be on the safe side and use wireless charging dock overnight.
[Note 7 Guides, News, & Discussion] gavinfabl:
Ironically Anker have issued a recall. Best check which models.
[Note 7 Guides, News, & Discussion] neildo:
Got some of these: https://www.amazon.co.uk/gp/product/B01GN0M6NE

Recall notice article on specific Anker cables, part no: A8185011

http://www.theregister.co.uk/2016/08/30/anker_usbc_cables_recalled
[Note 7 Guides, News, & Discussion] bonerp:
I agree. I've not received a formal communication from them, only me enquiring.
[Note 7 Guides, News, & Discussion] alltaken123:
Some of these replies about the recall being a CPW choice not a Samsung issued one...

Wow.

My local wine seller has also stopped selling wine, not due to a recall, I know it's his income and all that Jazz, just a random stop sell. The particular wine he stopped selling is his most popular at the moment, apparently he'll be making a LOT of money, but no, he's going to stop selling even though no official word from the Vineyard has been received. :silly:
[Note 7 Guides, News, & Discussion] cinek2:
Got my phone on Tuesday from cpw. Didn't get anything about a recall. Ordered on the 19th August
[Note 7 Guides, News, & Discussion] Batfink33:
They've received a stop selling request from Samsung obviously (they're still sending units out so they haven't fully done that yet) . Samsung haven't issued a recall request yet, that's CPWs own doing. If Samsung had issued a recall it would be all over the media.