yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] VWnut89:
went into carphone warehouse today because vodafone and samsung are telling me they have to deal with it. My phone is basically an expensive brick since day 1 i got it on the 30th aug. it wont turn on at all!

CPW said that they cant do anything about it and that i need to contact samsung. told him that samsung said they cant do anything and they told me to come here, he started talking to me with more and more attitude.

He kept reading the samsung statement over and over again and was going around in circles.

I asked him, if they get stock in the store can i swap my defective phone here as its not really anything to do with the recall as such... it was faulty before the recall... he said NO!... samsung have to deal with it...

I eventually asked him about my 14 day cooling off period because as it stands at the moment i am paying 53 pound a month for just a sim and a broken phone!!

my idea being that i can pay 20 quid a month for a sim only while i wait for samsung.. he then told me i don't get a 14 day cooling off period on vodafone! it then turned into a heated argument and i was ordered to leave the store!

What a load of bull****!

Samsung are still telling me i have to go to cpw and cpw are saying I've gotta go to samsung, also vodafone are telling me I've gotta go to cpw.

I'm stressed out to the fullest with this situation i want OUT! :(
[Note 7 Guides, News, & Discussion] bonerp:
All. Purchases in the UK which include a subscription include a 14 day cooling off. Tell them trading standards will be contacted.

---------- Post added at 07:01 AM ---------- Previous post was at 07:00 AM ----------

Or cancel the direct debit and see them in court... I'd love to see the judge throw the book at cpw / Vodafone. Yiu have a faulty product which is stopping a service being provided. Unless they've offered you an alternative phone you can exit the deal.
[Note 7 Guides, News, & Discussion] riz157:
As far as cancelling contract is concerned Vodafone is correct cpw have to cancel it as you took the contract with cpw.

Inform cpw in writing and ring them up make sure they leave notes in your account. As long as you have informed them you want to cancel within 14 days due to faulty phone cpw can't refuse.

One Of The terms and conditions is anything bought in store can't be returned unless it's faulty.

---------- Post added at 08:09 AM ---------- Previous post was at 07:20 AM ----------

Tried purchasing iPhone 7 thanks to Samsung but website is saying please check back later. It's going crazy over there. iPhone 7 is going to break some records.
[Note 7 Guides, News, & Discussion] neildo:
News just keeps getting better for Samsung: http://www.bbc.co.uk/news/business-37314826
[Note 7 Guides, News, & Discussion] californiarailroader:
I bet the FRA (Federal Railroad Administration) does the same on passenger trains here too.
[Note 7 Guides, News, & Discussion] cosimoss:
Did they say which box they want it in?
[Note 7 Guides, News, & Discussion] @home:
What order number was your phone?

Mine is 837 & I've got wait till 4 Oct for my swop.
[Note 7 Guides, News, & Discussion] pigglett:
They said large box it came in... seems odd as it will bounce around it that ... probably put it in smaller box

I was 0519 .. blue coral
[Note 7 Guides, News, & Discussion] SColl07:
So, mine died last night, stuck in a boot loop and i can't get into it, can't get to recovery/connect via PC. Contacted Samsung this morning who informed me the swap would take place by my seller (CPW) they took name, contact number and advised CPW will be in contact shortly to discuss replacement process. Samsung supplying CPW with stock as of 19th Sept and down to the retailer to swap.

Still have my 14 day period, tempted just to get a refund and re-purchase when stock wildly available. Shame because i actually think this phone is by far the best Galaxy phone i've had.
[Note 7 Guides, News, & Discussion] Batfink33:
Is there a disproportionate number of phones dying and boot looping? It seems that way on here? Seems like a widespread fault?
[Note 7 Guides, News, & Discussion] trickie69r:
Yep, dodgy eMMC chip if blue led is constantly on.
[Note 7 Guides, News, & Discussion] bonerp:
Is that the one next to the iris lens?
[Note 7 Guides, News, & Discussion] jah:
See if you can charge it after battery has discharged as I can't even do that.
[Note 7 Guides, News, & Discussion] gavinfabl:
Are CPW phones being exchanged now by Samsung? Samsung are telling my friend CPW manage process, CPW are saying Samsung.

Any help?
[Note 7 Guides, News, & Discussion] Batfink33:
CPW are changing them now. Samsung are only changing ones they sold.
[Note 7 Guides, News, & Discussion] SColl07:
[MENTION=261521]jah[/MENTION] - Tried the soft reset about 10 times and eventually managed to get into it, battery dropped from 60% down to 30% but no increased heat. i began recovering my data and found it would restart 3/4 times and as such not willing to risk it anymore. Going to CPW this evening to get a refund.

Contacted Samsung shop who expect stock at the end of this month (maybe) will re-order directly from Samsung or pop into an experience store.

Date i have been given by CPW chat is 21st Oct.
[Note 7 Guides, News, & Discussion] Batfink33:
21st Oct for replacements? I've been told the 19th Sept but also I can only get a refund by phoning them but when I phoned them for a refund their "systems were down".
[Note 7 Guides, News, & Discussion] BaZ87:
I went into store earlier to sort my upgrade mess out and they told me it will be around 4 weeks before CPW can exchange the handsets. They're giving £50 credit to those effected too (not sure if that's contract customers only) and will give me something extra on top because of the VR/upgrade problem I had too.
[Note 7 Guides, News, & Discussion] gavinfabl:
Thanks. Talk about mixed messages.
[Note 7 Guides, News, & Discussion] bonerp:
21st Oct? Thats out of order.
[Note 7 Guides, News, & Discussion] Batfink33:
Just been back into CPW (again) and spoke to the manager this time. He told me to "just package it up and bring it in for a full refund" . He said "you're looking at 4+ weeks for a replacement" and "you're better off with the money in your bank". I'm taking it back tomorrow, done with it now.
[Note 7 Guides, News, & Discussion] riz157:
Returning is probably safest option to avoid any complications or further headaches. There's no guarantee replacments will not have any other or similar issues.
[Note 7 Guides, News, & Discussion] bonerp:
not if you've bought accessories and sold your last phone AND want to keep the VR
[Note 7 Guides, News, & Discussion] Batfink33:
Ill happily get a replacement Note 7,its easily the best phone I've ever had. I'll order next time straight from Samsung as they say they're expecting it to go on sale beginning of Oct. It'll be quicker that way. These things happen with batteries and mass manufacturing, it's not big deal.
[Note 7 Guides, News, & Discussion] dane_griff:
Starting to get fed up of the mixed messages now. CPW online chat is awful. I then called and spoke to an adviser, who said that I have to take it in (untrue according to Samsung). Then he said that the phones are due to be in store on the 16th September.

I love Samsung, but this has really changed my perception of the company. The Note 7 is an amazing phone, but it's a phone at the end of the day, and replaceable. The iPhone 7 plus has just been announced, similar size to Note 7, and looks really good. My 14 day cooling off period is next Wednesday; therefore, if we have had no defining communication from either Carphone Warehouse or Samsung by this point, I may consider jumping ship, and adopting the fruit flavored alternative.
[Note 7 Guides, News, & Discussion] riz157:
You can always buy it again once issues have been resolved. If you have no other phone then maybe pickup a cheap £10 phone and keep it as a spare. Atleast you know you won't be stuck with faulty phone which may not get sorted or replaced for a month or so. If you bought thru network then you might be tied into a contract which you can't get out of.

The accessories are useless if the phone doesn't work.
[Note 7 Guides, News, & Discussion] bonerp:
I'm going to wait for wc 19/9 which what CPW and Samdung have been pitching. If no joy by then though, too late for refund argh
[Note 7 Guides, News, & Discussion] Rob F1UK:
To be honest, any 14 day stipulation is out of the window if you have no access to the services agreed in said contract (i.e. a phone).

The Sale of Goods act would trump any contract in this instance, seeing as Samsung have already admitted the fault and advised existing owners to wait for further instucution on exchanges from their supplier / retailer.

Worst case scenario is the small claims court, and they would loose that argument.

Hence, I'm also waiting for the 19th (my phone is bricked). CPW also told me in-store yesterday that they would have stock for exchanges from 19th (they reckoned this would be in-store for over the counter exchanges). I also had my follow-up call from Samsung who confirmed CPW will handle my exchange and to await contact from them...
[Note 7 Guides, News, & Discussion] MKchrias:
Just had call from Samsung saying cpw will contact me. Still say starting from 19th
[Note 7 Guides, News, & Discussion] Batfink33:
One way or the other you'll get a replacement be it from Samsung(under warrenty)or CPW. I'm not sure how the 14day money back thing works, is it out of the window because there's an admitted fault?

I'm still torn, I don't really want to return this as it's running great and I love it but then I don't want to get outside the money back window and the phone to brick and then have another 3week wait for a replacement and it to go on sale in the Samsung shop. The lack of communication from CPW really troubles me, 1 text last Fri and then nothing, I don't trust them at all and I get the feeling they'd happily let you keep using the phone without replacing it.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Samsung have told me contact from CPW will start around the 19th - you need to be patient.

On the issue of the contract, nothing would be enforceable under law if the agreed terms of the contract cannot be met (i.e they provide you with a working phone). The situation you are worrying about is the one I find myself in (bricked phone). I'm waiting until the 19th, and then will go from there. CPW would not realistically be able to refuse a refund after the cooling off period if you are unsatisfied due to the contract being questionable at this stage (again, see the Sale of Goods act).
[Note 7 Guides, News, & Discussion] adjei7:
OK, so I just contacted both CPW and Samsung. Both are saying slightly different things, but I think I have figured out what is going to happen.

CPW said that Samsung would contact me when the new batch were available. It would then be delivered by, or I would have to pick it up from CPW. The lady I talked to mentioned something about a direct exchange being difficult because the product numbers between the two phones would now be different. I didn't quite understand what she meant or why she was telling me this.

Samsung, when I called didnt really make much sense to be honest. They couldnt tell me much more than the date that it would be available from, 19th sept.

I'm hoping I will get a call or a text from either one on or near 19th with further details. Until then, Just sit tight and wait!
[Note 7 Guides, News, & Discussion] cinek2:
Returned the phone to cpw today. No issues getting a refund although it did take 30 mins lol. Everyone seems to be confused as the guy said my phone is probably not affected and was surprised Samsung has told me cpw will deal with it.

Either way I can now safely fly with my phone :D
[Note 7 Guides, News, & Discussion] jongilluley:
So I got mine from O2 on the 30th August... their community pages have been awash with information and thoughts but lacked any info from O2 directly...

And then I received the following in a text from O2:

'Thanks for waiting for your new Note7. We are still working on getting it to you. We will be in touch as soon as we can with more details.'

So I'm hoping this is in relation to a replacement and not an issue with their ordering system sending random messages out haha.
[Note 7 Guides, News, & Discussion] adjei7:
Did you have to return any freebies you got? (did you get a freebie?)
[Note 7 Guides, News, & Discussion] cinek2:
I didn't get any :(
[Note 7 Guides, News, & Discussion] Troll amiga:
just read your txit and looked at my phone have the same from 02 seems to be to quick to me
[Note 7 Guides, News, & Discussion] apprentice:
Go to a Citizens Advice Bureau because I am certain the guy in the store is not following the law. A defective phone is the responsibility of the retailer especially as it's within two weeks. Make sure you always take names of people you speak to in CPW too and contact their CS team.

.
[Note 7 Guides, News, & Discussion] pigglett:
Just received an email from Samsung about my exchange phone coming Monday

"order placed for Samsung Galaxy Note 7 (64GB,Blue Coral,SM-N930FZBABTU)"

09/09/2016 5:47

London UK Time
[Note 7 Guides, News, & Discussion] cosimoss:
Same here!
[Note 7 Guides, News, & Discussion] trickie69r:
Three UK still have no idea what the next steps are and apparently in talks with Samsung regarding next steps. I have been told that I do not need to worry about the 14 day cool off period.

I also had a phone call from some dizzy script reader from Samsung saying that Three have been informed and will be handling my replacement not Samsung directly.

Curse you Note 7!!! (waves fist violently), lol.
[Note 7 Guides, News, & Discussion] SColl07:
Just got back from my local CPW, refund has sort have been processed. They were having some IT issues in store where the refund is stuck in the system, need to go back to store tomorrow morning to finalise it.

Asked why the return, said i'd rather swap it store advised me the next stock date is 21st Oct! second time that i have been informed that by CPW.
[Note 7 Guides, News, & Discussion] Batfink33:
Yeah I was told "Mid Oct" and 4+weeks in two different CPWs today. Not waiting that long.
[Note 7 Guides, News, & Discussion] Rob F1UK:
The 21st Oct is the date for full retail availability (i.e. new customers). Existing preorders and replacements will be dealt with before then...
[Note 7 Guides, News, & Discussion] SColl07:
Suggested that to them in store also and how Samsung have said they will be shipping replacements of as 19th Sept and they said according to their systems and the next shipment of Note 7's they have is 21st Oct.

Given how CPW have handled the communication doesn't fill me with confidence that they will be able successfully manage the swap which is why i've gone for the refund.
[Note 7 Guides, News, & Discussion] gavinfabl:
In case you havent seen the official safety warning, I got full details here - https://gavinsgadgets.com/2016/09/09/i-am-not-happy-with-samsung-editorial-rage/

Basically, if you have a Note 7, power it off & don't use it..
[Note 7 Guides, News, & Discussion] Con1750:
Honestly I dont fully blame CPW, Samsung have been just as useless when calling them, there is a huge lack of communication between the companies and their employees, each person tells you something different, quite frankly I dont see customers who already have the device waiting till the 21st october - especially those with ones that dont work like myself. I highly doubt were gonna be any clearer till after the 19th september however.
[Note 7 Guides, News, & Discussion] MadCobbler:
Well when I went into CPW earlier this week, the Samsung rep was there and he tried telling me that they now know where all the faulty handsets are and that none of them were sent to the UK so there shouldn't be anything wrong with the phones in the UK but they are still offering to change them as a goodwill gesture....he also told me that the 15th October was going to be the date that exchanges would start and Samsung would be doing it.... but I've since had a phonecall off Samsung saying the CPW would now be doing the exchange from 19th September.

So I'm gonna go into a CPW on Sunday and try to find out what's happening and if I get no joy I might just tell them I don't want it anymore and I'll have an iPhone 7 instead..... hahaha just joking......

To be honest I've got no issues with the phone so I don't mind waiting as long as I know what's happening with the exchange
[Note 7 Guides, News, & Discussion] mitchec1:
Don't know what CPW are doing but got this text from the O2 yesterday a week after registering my details with Samsung

Good news. We have got a new Note7 for you. We will be in touch shortly to confirm a date to replace it.

Edit: just had a phone call mines getting swapped out of Monday
[Note 7 Guides, News, & Discussion] gavinfabl:
I will be in my local CPW store helping a friend with a Note 7 return. I will see if there is any update on replacement devices, but when I spoke to the manager yesterday, he said it was more like mid October.
[Note 7 Guides, News, & Discussion] mitchec1:
As per edited post o2 are swapping mine Monday
[Note 7 Guides, News, & Discussion] gavinfabl:
That's good news.
[Note 7 Guides, News, & Discussion] jah:
I noticed eBay sellers, UK based, are still selling Note 7s!
[Note 7 Guides, News, & Discussion] Batfink33:
Considering there's now an official recall in the States and it'll be illegal to sell them, the UK should do the same.
[Note 7 Guides, News, & Discussion] jongilluley:
Was this arranged over the phone or did they contact u direct?
[Note 7 Guides, News, & Discussion] mitchec1:
Got a text yesterday telling me they'd be in contact and they phoned me this morning to arrange a date for the courier to deliver my new phone. It's a door step swap so back the old phone up later, box it up and give it to the courier.

So Monday for me, they should be contacting all of note 7 owners
[Note 7 Guides, News, & Discussion] riz157:
Things areoving along
[Note 7 Guides, News, & Discussion] californiarailroader:
Here in the US, the CPSC (federal government) is now involved -

"The full statement:

Lithium-ion batteries pack a lot of power into a small package. When these batteries overheat and burst, the results can be serious. This is why the U.S Consumer Product Safety Commission (CPSC) is urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device.

This consumer warning is based on recent reports involving lithium-ion batteries in certain Note7 devices that have resulted in fires. These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note7s.

CPSC and Samsung are working cooperatively to formally announce an official recall of the devices, as soon as possible. CPSC is working quickly to determine whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers.

We advise all consumers to report product safety incidents involving lithium-ion batteries in smartphones to us via*www.SaferProducts.gov."

https://www.google.com/amp/gizmodo....g-on-exploding-samsung-note-7s-1786452569/amp

This thing is just getting started.
[Note 7 Guides, News, & Discussion] Troll amiga:
good news from 02 had a call this m new one on its way to me for swap

---------- Post added at 10:33 AM ---------- Previous post was at 10:32 AM ----------

this is the UK Release Thread
[Note 7 Guides, News, & Discussion] californiarailroader:
You think? [emoji6] I'm just reporting, since we're all in the same boat, a boat on fire. If our government is now involved, you can bet others around the world will be too, and it's about time.
[Note 7 Guides, News, & Discussion] Con1750:
Wonder if you the UK goverment will be following suit, getting pretty sick of having a non working phone now, seriously considering returning, does aynone know how contracts bought online work? I pre-ordered on the 21st August but didnt actually receive the device until the 31st so surely im still within my 14 days rights to return?
[Note 7 Guides, News, & Discussion] mitchec1:
I suspect because Samsung stopped it before the official release date in the UK and it was only promotional customers, not much will happen in the UK.
[Note 7 Guides, News, & Discussion] :
Ordered the black and got a free vr headset and a case with it. Anyone know what case it is? Order through Samsung website
[Note 7 Guides, News, & Discussion] m00moo:
Thankfully someone posted the link here any i got my order in just before 7am! Got the colour i wanted also so its all good for me. Contract prices are ridiculous at being over £55pm for a free phone. That's with a poor data plan also so i figured sim free with a nice cheap 16gb 4G EE sim for £12.65 will work out under £40 pm.
[Note 7 Guides, News, & Discussion] @home:
That's what I did but bank stopped payment, so had to wait till after 8am. I think I got one of the very last as they went OOS shortly after.
[Note 7 Guides, News, & Discussion] neildo:
Is cancelling a CPW sim free order a painful process (for the refund)?
[Note 7 Guides, News, & Discussion] m00moo:
not sure but Samsung are sold out FYI. In case you are planning to order from them instead.

On a separate note, i am queueing up on the Samsung Live chat to ask nicely if they have any ideas what the case may be just out of curiosity. Hopefully its not the cheapest one in their line up but one of the more cooler ones.

EDIT: So live chat only offer technical support and not order support.. zzz
[Note 7 Guides, News, & Discussion] jah:
Not painful but make sure you get a reference number.
[Note 7 Guides, News, & Discussion] cjensen25:
Just ordered mine on Clove today - Thanks again [MENTION=241112]gavinfabl[/MENTION]!
[Note 7 Guides, News, & Discussion] bonerp:
Just been into our local CPW shop and they had the coral blue. Glad I ordered black! I personally didn't take to it.

Couldn't really touch and feel the phone as it was clamped in the stand. Nice screen tho and liking the curve - its not significant just results in a bezelless finish. Doesn't deserve to be ruined by a screen protector!!!
[Note 7 Guides, News, & Discussion] m00moo:
so a mate said he managed to call up CPW and order the sim free version with VR this afternoon. Not sure if they played him or i got played yesterday because its OOS online since this morning and i was told no VR for sim free no longer from yesterday. Either way CPW are really messed up
[Note 7 Guides, News, & Discussion] jah:
Which is why I went with Samsung and cancelled with CPW.

---------- Post added at 01:41 PM ---------- Previous post was at 01:39 PM ----------

£675 from Clove?
[Note 7 Guides, News, & Discussion] adjei7:
I ordered mine from CPW with the deal. They have taken payment but not got any kind of confirmation yet. No text, no email. Anyone else in the same boat?
[Note 7 Guides, News, & Discussion] bonerp:
yup. We won't get confirmation until DPD have it for delivery.
[Note 7 Guides, News, & Discussion] jutley:
I changed my deal today with carfone warehouse went from the£119 upfront payment 3gb £37pcm to 6gb data £42pcm £29.99 upfront payment free gear vr and delivery 30/08/2016 roll on.
[Note 7 Guides, News, & Discussion] adjei7:
Thanks
[Note 7 Guides, News, & Discussion] ramheer:
What colour did everyone decide on? Since in the UK only 2 options were available. I went with the blue.

Tech Zilla
[Note 7 Guides, News, & Discussion] @home:
Black Onyx
[Note 7 Guides, News, & Discussion] gavinfabl:
Clove have it at £675 sim free. In my email I got from them if you typed NOTE5 at the checkout, you got a accessory bundle of an armour case, tempered glass screen protector and a leather wallet case. www.clove.co.uk

---------- Post added at 16:32 ---------- Previous post was at 16:29 ----------

If it helps anyone who did pre order via CPW sim free , I did pre order this route but did it in my local store so I got a receipt with order number and more. The receipt also included and showed the free VR. I was told when I went in, it had just shown up on this system. I reckon it still exists, but staff I reluctant to use it , as they earn more money selling contracts.