[Note 7 Guides, News, & Discussion] Tiddlets:
Not good enough, not by a long stretch.

Firstly, I've always had the phone delivered to my business address, as I can't just take days off or work from home at the drop of a hat. How is it they propose to collect from there between 18:00 and 22:00? I don't trust them to collect from one address and deliver to another, especially since having the wrong postcode on my original delivery seemed almost impossible to correct, and ended up with having to collect my original phone from a UKMail depot an hour's round trip from me.

Secondly, after the debacle of holding up the previous replacement phones for two weeks because of "the system", during which time they were "looking into" loaner phones that never happened, we're now expected to return the Note 7 and wait up to 24 hours without a phone at all before a replacement arrives? They don't seem to realise that not everybody is swimming in a Scrooge McDuck vault of spare mobile phones that work with their current SIM. And 24 hours assumes "the system" is working that day, they don't get held up, confused, lost etc. which happened a few times before my replacement was sent through. When it did finally get sent through, I didn't even get the hour's delivery window, and even UKMail seemed to have no idea how that had got messed up.

And after all that, the net result of this is essentially buying an S7 Edge (or whatever else) for Note 7 prices, waiting two months to get the phone, enduring a load of arseache in the mean time, and then having some of the extra money given back, but still basically paying over the odds considering it's six months old and about to lose most of its value due to nobody wanting to touch Samsung phones with a barge pole, and that Samsung have it overpriced compared to every other retailer to begin with, let alone eBay etc. I messed about with an S7E today and while it's surely the closest available substitute, it's wretchedly inferior in so many subtle ways. It's worth way less than the prices it's selling for new, compared to the marvel that the Note 7 would have been if not for all the fire and brimstone, especially at Samsung Shop.

The only reason not to buy from a cheap eBay seller in the first place is peace of mind regarding customer service - and I'm pretty confident I'd get better service than Samsung Shop have given from a Chinese eBay scammer if they thought they'd get negative feedback off it.

They were "considering" a good will gesture last time as I recall. Unsurprisingly, nothing came of it. Same way they were "considering" loaner phones while they were apparently unable to shift out the stock of "safe" Note 7s that was already in their warehouse, i.e. they say it to shut you up and hope you'll forget.

While I have sympathy for the pain CPW customers seem to be going through, at least there seems to be a corporate policy of providing compensation for a fiasco they didn't cause. Samsung Shop, as the standard bearers for Samsung the manufacturer, have offered nothing at any point.

I hope folks with Samsung Shop orders are going to push them for a better deal as I have been trying to - at least if they're being pushed by multiple customers there's a bit more chance they'll listen. I think they need to be giving us a minimum of:

At least 15% off the price of the replacement phone, when considering the difference in cost to be refunded, if replacing;

£100 credit if returning for a full refund;

On presenting receipts for Note 7 accessories from other retailers, providing equivalent accessories for the replacement phone, or cash compensation if no matching accessory is available.

One thing's for sure: short of any credit I can wrangle out of them, Samsung Shop is never, ever getting my business again, and I'll be warning off anyone thinking of using them in the strongest possible terms. You're not dealing with Samsung, you're dealing with a jumped up Web retailer who haven't the first idea what customer service means. Might as well use eBay.