yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] ubl:
I got two ups emails this morning (3 and 0.1 lbs), I'm guessing my blue Note 7 (#59xx)
[Note 7 Guides, News, & Discussion] svetloste:
Bell basically told me to piss off when I called them today. I threatened doing a chargeback and a stop payment on my acount and they were just rude.

My next move is showing up in store with the phone in box and not leaving until they take it. I want my money back and my bell contract voided, they have been such a mess.

Recently they basically took away my 3.5gb promo data too. Without my knowledge. And they deny I ever had it when I call in. I'm stuck with 5gb now. More then I need and for way more then my 3.5gb cost.
[Note 7 Guides, News, & Discussion] Wooba99:
When it comes to Canadian telcos, if you have an issue take it up with CCTS. It's extremely effective!
[Note 7 Guides, News, & Discussion] svetloste:
I've never heard of that, I'll look into it, thanks!
[Note 7 Guides, News, & Discussion] johnmoon:
That was for an exchange though, it was one unit to another

but this is different as they will be asking for a receipt and those got none since it was bought from Ebay or Kijiji

I am sure Samsung Canada will not do anything at that point as they have no clue how / where it was purchased at what price

and even if their kijiji/Ebay unit is from rogers / telus or bell, cant ask for a refund since they are not the original buyer and probably bought under contract

Man, Samsung really f'cked it up this time... I can already see many people will be screwed from this
[Note 7 Guides, News, & Discussion] GibMcFragger:
I never even thought about that. They have an easy out as far as "no receipt, no refund". There are going to be many ANGRY people trying to return a phone they paid full hit for on CL or Kiijii, and have no receipts.

As for carriers, so far Telus has been awesome to deal with (Business support). They are still figuring out how they are handling the replaced Note 7's, but they are doing everything they can to get me into a new phone (Moto Z) before I leave on my business trip on the 18th.

Now, so far it's all talk. I'll really be impressed if they actually come through. :)
[Note 7 Guides, News, & Discussion] ronii_lyn:
I have a 'too good to be true' type of feeling for the Note 7. One of the best, if not, the best device out there and now it's gone. I've only had this device in my hands for a total of three weeks because of the exchange. I'm back to my Note 5 and will be asking for a refund from Samsung. The great thing is that they will also be refunding any Note 7 specific accessories you bought as well.

I really hope the Blue Coral colour returns with the Note 8 (or whatever they might call the note series from here), because I really loved it :(
[Note 7 Guides, News, & Discussion] tom0927:
I haven't called Telus yet, wanted to wait a few days for them to get their act together. This post made me slightly relieved that Telus may not cause too much hassle. I still have no idea what phone to switch to, but I may finally have to bite the bullet and go with iP7+ (ugh..) as they hold their value, so I can always resale it when the S8 or Note 8 comes out. I've swore never to use Apple products, and I have no idea what I'm going into if I do get the iphone. :eek:
[Note 7 Guides, News, & Discussion] marktang:
Does the mean I can just bring my telus bought phone to the samsung store and exchange? Telus told me to deal with my dealer since I am on the corporate plan. But the dealer is too far away for me
[Note 7 Guides, News, & Discussion] GibMcFragger:
Maybe I had good luck because I have a business account. They were extremely helpful, both online chat and Twitter support. I would get an iP7+, but they are backordered until November. No other phone they have really interests me, except the Moto Z. I haven't owned a Moto phone for years, but they are close to stock Android, and have always had great call quality from what I remember. At worst, it will hold me over until the next killer phone is released.

---------- Post added at 07:58 PM ---------- Previous post was at 07:55 PM ----------

Interesting. I am on a business account, and I haven't actually gotten an answer yet as to what i'm supposed to do and where. They are looking into it, and asking management about me swapping to a different phone (non Samsung).
[Note 7 Guides, News, & Discussion] Brava27:
So you're going ape**** with Bell because of Samsung's problems? Sounds like a good idea.

Sent from the Mars Rover
[Note 7 Guides, News, & Discussion] GibMcFragger:
I have no idea. I think they are still figuring it out. At this point, they all may have different answers. I would just wait a day or so and give them time to get all their ducks in a row.
[Note 7 Guides, News, & Discussion] tom0927:
I'm only a new customer on a Telus corporate plan, probably won't have the same pull as you. I guess I can always threaten to cancel the contract and move to another provider. Or I can play the wait and see game until the iphone is available.
[Note 7 Guides, News, & Discussion] GibMcFragger:
Yea. It's not the carriers fault that Samsung made a **** phone they have to recall. Remember, this hasn't ever happened before that I am aware of. They not only have to pull all inventory and send it back ,but they also have to get the phones out of the hands of EVERYONE who has one. The logistics must be messy, especially since the carriers haven't ever had to deal with this before.

---------- Post added at 08:02 PM ---------- Previous post was at 08:01 PM ----------

I have no pull. I have only been with Telus for 2 months, lol. I just got lucky with nice reps. Again though, I will only be happy when they actually pull through. It's all just talk and promises so far. :)
[Note 7 Guides, News, & Discussion] tom0927:
Lol, keep us updated.
[Note 7 Guides, News, & Discussion] GibMcFragger:
If you are business account, hit up [MENTION=1161312]telus[/MENTION]Business on twitter. They were excellent with me. Took a while to respond, but once we started DMing, it was quick. :)

It also helped my situation that I am going on several flights in a week, and they know I don't want the hassle of this note on a flight.
[Note 7 Guides, News, & Discussion] marktang:
it says to bring to an original Samsung or authorized reseller for the exchange. So original Samsung should be the Samsung store right? The only reason why i don't want to go to telus is because they only have the S7E in Black. I prefer to have the silver one.
[Note 7 Guides, News, & Discussion] GibMcFragger:
That would be Samsung Experience Store (original Samsung), or any authorized seller (carrier stores, worst buy, Costco, etc). I am not 100% on the worst buy and Costco, but it definitely means carrier stores. :)
[Note 7 Guides, News, & Discussion] johnmoon:
You will have to deal with Telus then, SES will only deal with the customers bought the phone from them with a receipt
[Note 7 Guides, News, & Discussion] marktang:
I'm going to try SES anyways. Telus said they don't deal with corporate plans at their stores. Only dealers have access.
[Note 7 Guides, News, & Discussion] ubl:
So people that did the $200 credit trade in won't get their old trade in back if they get a refund?
[Note 7 Guides, News, & Discussion] svetloste:
Bell has screwed me over many times. So yes.

They took my data plan away without telling me. The only reason I noticed is because I got a text saying I was $30 over my limit. How can they just up and take my data away? If they can screw around in the contract, well I can too.

Bell is a crap carrier and never once have they done something good for me in 5 years of use. I'll be leaving this contract, regardless of what they do for me.
[Note 7 Guides, News, & Discussion] GibMcFragger:
It's a pain yes, you have to deal with an authorized corporate dealer. There should be a few near you.

---------- Post added at 05:11 AM ---------- Previous post was at 05:07 AM ----------

I was on Bell years ago. Worst customer service ever. I wanted to reach through the phone and choke them every time I had to deal with them on the phone.

When I cancelled, they double billed me. I went on the chat to fix it, and got someone in India I swear. Their English was horrid, and they just kept copy/pasting scripted answers to every question I asked. It was brutal.

---------- Post added at 05:13 AM ---------- Previous post was at 05:11 AM ----------

Nope. It says right in the trade in small print. You cancel, you lose the device and credit.
[Note 7 Guides, News, & Discussion] ubl:
If I keep the Note 7, Samsung better not brick it with an auto update.:mad:
[Note 7 Guides, News, & Discussion] GibMcFragger:
If they do, that's on Samsung, not the Carriers.
[Note 7 Guides, News, & Discussion] diggmc:
I'm not worried about getting a refund for the phone from Samsung.ca, but what's pissing me off is the accessories I bought from Amazon.ca, who have told me to get a refund from Samsung directly. Considering the way Samsung has treated me in the past (The note 7 being my first Samsung device)... I'm going to be out of pocket and left with ~$80 worth of reminders of how screwed up this whole debacle is/was.

Like Chris Jericho says.. Never, ever, Eeeeever again!

Edited: There are a number of threads on Reddit with people saying to use Amazon.ca chat and explain your situation. I tried and got a refund for my Terrapin note7 case, and an A-Z guarantee request for my Tetded case. Fingers crossed this all works out
[Note 7 Guides, News, & Discussion] marktang:
I think you have to go to the dealer that your company deals with. I doubt any dealer will go help you if your company does not do business with them.
[Note 7 Guides, News, & Discussion] indiancanuck:
Anything on the pre-order bonus gift for those who received it? Do we need to return it while going for full refund starting tomorrow? The fit2 band I received is travelling in Europe for another 2.5 weeks, and I do not wish to wait for its return to Canada for me returning my Note 7. Any clue?:confused:
[Note 7 Guides, News, & Discussion] force70:
There aren't getting my level box pro back.

Not my fault they can't properly engineer a device.
[Note 7 Guides, News, & Discussion] GibMcFragger:
Yea, that makes more sense.
[Note 7 Guides, News, & Discussion] tom0927:
To add insult to injury, I just logged into our corporate dealer site, and they have less phone choices then the regular Telus site. Basically just the S6 and S7 series, iPhone series, the LG G5 and BB Priv & DTEK. :crying:
[Note 7 Guides, News, & Discussion] marktang:
I talked to Samsung online chat and they said i can bring in the phone to SES, just need to bring a receipt as well.
[Note 7 Guides, News, & Discussion] tom0927:
For an exchange to S7E or full retail price refund?
[Note 7 Guides, News, & Discussion] marktang:
exchange....i got my Note 7 for free lol i dont know what they can refund me with. just give me the phone and get it over with.
[Note 7 Guides, News, & Discussion] tom0927:
Lol, I'm in the same boat. I don't really want to settle for an S7E, but seems I won't have a choice. No other flagships are $0 on a 2 yr plan right now.
[Note 7 Guides, News, & Discussion] GibMcFragger:
Yea, and what will they do when the imei doesn't match the receipt because it's been exchanged for the recall already?
[Note 7 Guides, News, & Discussion] tom0927:
I also got a receipt for the returned device, I returned it to a physical location in the first week of that exchange program. Honestly, I doubt they care, they should know that it's been recalled.. twice!
[Note 7 Guides, News, & Discussion] marktang:
well your receipt will show the old phone IMEI. Your replacement will have the green battery icon so they will know it is a replacement. I think as long as you have a phone with a receipt then it will be fine. I might head over to SES tmr after work.
[Note 7 Guides, News, & Discussion] tom0927:
Did you also ask about 3rd party accessories? I wonder if SES will also give a refund to amazon and ebay bought cases and screen protectors, if we brought in the receipts.
[Note 7 Guides, News, & Discussion] marktang:
I think i heard from somewhere that you have to go back to the place where you got it from. Unless you got it from Samsung. The screen protector that I got, the company already sent me a few extra ones for free after my phone is replaced so i dont really care about my accessories. And my case is only $20 so i don't really care. Not sure how you guys spend so much on accessories anyways.
[Note 7 Guides, News, & Discussion] tom0927:
I spent around $75 for 2 cases, 4 screen protectors (messed up the 2 dry apply ones). I don't want to refund the accessories through the supplier, they're not the ones that messed up. Samsung should be the ones paying for their mistakes, if not cash, at least throw in a SP or case for the S7E.
[Note 7 Guides, News, & Discussion] Max8321:
Apparently I'm not allegeable for the exchange since I bought the original phone off kijiji :( any advice/help?
[Note 7 Guides, News, & Discussion] note3or2:
Did you call samsung?

Tell them if you can't replace it with s7e I have no other option but to keep using it.
[Note 7 Guides, News, & Discussion] marktang:
no harm in asking them. not sure if they will though. Maybe they will give you a S7E protector?
[Note 7 Guides, News, & Discussion] tom0927:
Maybe I'll ask them if I do exchange through the SES store. Right now, I'm taking a wait and see approach to see what Telus or my corp dealer will do first.
[Note 7 Guides, News, & Discussion] DLG187:
they told me something different... my samsung.ca phone (replaced) needs to wait for their email and the refund process...

this sucks
[Note 7 Guides, News, & Discussion] marktang:
I dont think they did tell you anything different. It says on their website they will email you with instructions if you got it from Samsung.ca

http://www.samsung.com/ca/news/loca...unces-return-process-for-galaxy-note7-devices
[Note 7 Guides, News, & Discussion] Max8321:
They said that because kijiji isn't an authorized dealer, I cannot get an exchange.
[Note 7 Guides, News, & Discussion] AndrewSE:
So those of us that got the $200 in store via trade in from Samsung direct are SOL ? They wont even apply that to the s7e ? If true, that is pure bull **** ! Why should I have to pay full pop for an old phone ?
[Note 7 Guides, News, & Discussion] note3or2:
Keep calling. Send them tweets or Facebook posts. It's defective product and safety concern. They will have to get it off market.
[Note 7 Guides, News, & Discussion] GibMcFragger:
OK. Update. Just got a call from Telus Business rep. They are shipping me a Moto Z and a return kit to ship my Note 7 back. Should be here by Friday. Nice.
[Note 7 Guides, News, & Discussion] marktang:
My corporate dealer said he is still waiting on what to do. Seems like he doesn't want to do anything.
[Note 7 Guides, News, & Discussion] GibMcFragger:
I didn't go through my dealer. They are useless, so I avoided them. I went through Telus business directly via chat and twitter.
[Note 7 Guides, News, & Discussion] marktang:
So hard to be a corporate client.

Thank you Mark. It seems you have a corporate account and I'm afraid I have limited access to it as it requires more specialized assistance and higher security. You can contact our corporate care team at 1-866-848-3587 or e-mail corporateclientsupport@telus.com so we can better assist you with your request today!
[Note 7 Guides, News, & Discussion] svetloste:
Got an update from bell. Sounds like they will only exchange the phone.

I bought another phone while this crap was happening. I will not accept an exchange. I want my money back or I'll just keep the phone stop making payments to bell.
[Note 7 Guides, News, & Discussion] GibMcFragger:
Try [MENTION=1161312]telus[/MENTION]Business on twitter. They have been great with me.
[Note 7 Guides, News, & Discussion] greatg:
So, for those of us that purchased from Samsung online, according to the notice posted on Sammy webpage, we have to return the phone first and they issue refund? No exchange for another phone? They really messed up this process the first time! I can't be without a phone while Sammy plays its usual games! Should we be going ahead and purchasing replacement phones now?
[Note 7 Guides, News, & Discussion] GibMcFragger:
Just emailed me back saying they just received an urgent memo saying they are still awaiting word from Samsung on how to process returns. So much for that
[Note 7 Guides, News, & Discussion] DLG187:
exactly my dilemma
[Note 7 Guides, News, & Discussion] Cycloneon:
Must suck then if you returned the old Note 7. I still have both. If that is the case where you must return the phone first and then the refund is issued, then I got my old Note 7 to hold me over. But I just ordered an S7 which should arrive either Friday or Monday according to the tracking details. So no matter what happens I will have a phone to hold me over once I ship out the new Note 7.
[Note 7 Guides, News, & Discussion] alquistador:
Do they accept hand written receipts???

Lol
[Note 7 Guides, News, & Discussion] NateDawgg:
I just finished getting back from Best Buy(Where I got my original note 7). The return process was pretty painless, though the lady had to call my provider to make sure it was all good on their end. They basically took a new S7E, deducted the 200$ trade in if you had it and gave me back the difference (I paid more than the S7E - 200$). They didn't want the gifts back either, the lady basically said, "It is not your fault they couldn't build the phone right." Taking a little getting used to the smaller edge but it is still a nice phone and very fast as well. Plus I will be happy to root again. Hope this helps people who went to an authorized dealer for their note 7!
[Note 7 Guides, News, & Discussion] greatg:
I did the same and ordered an S7 edge. I can't be without a phone and who knows how long it will take once they start to process the returns to get my $$ back...
[Note 7 Guides, News, & Discussion] tom0927:
I called into Telus Corp Care and as expected, it was a useless endeavor. The rep had old info, and said that they didn't know when the "new batch" of the Note 7 will arrive, but they can ship it to me when it does. (!!) I told her it's been discontinued and asked 1) how much do I pay to switch to an iPhone and 2) if I want a refund, will my device balance go to 0 and I go back to month-to-month. After 10 minutes, the rep came back with .. call your dealer. She said she doesn't have any updated info at the moment, but did promise to give me a call back personally when she does, in case my dealer ignores me, so we'll see what happens.
[Note 7 Guides, News, & Discussion] marktang:
Ya only the dealer can help you if you are a corp plan client. If i have time after work tomorrow i will go to SES and see if i can exchange it that way. Don't really want to give up the Note 7 but better be safe than sorry.
[Note 7 Guides, News, & Discussion] AndrewSE:
Anyone else notice that the price on the S7e jumped up $100 pretty much everywhere ? Shows as $1000 on Bell and Samsung website. Thats is pretty dirty !
[Note 7 Guides, News, & Discussion] spex714:
Has anyone gone through the return process yesterday or today from the Samsung store at Sherway? Still wonder how they do refunds without receipts of the replacement phone
[Note 7 Guides, News, & Discussion] BugsDroid:
Just received a call from sasktel and I will be refunded or exchanged all hardwares purchased from them with receipt for the note 7 fiasco. Thinking s7e for new phone.
[Note 7 Guides, News, & Discussion] marktang:
Just show them your original receipt and tell them this is the replacement. They will know by checking the battery icon.
[Note 7 Guides, News, & Discussion] shanti06:
Same here. Wonder how they do the his, by sending a cheque of the full amount or crediting the credit card. As they couldn't even keep track of who received a replacement / who returned the original, I feel dreadful about dealing Samsung Canada.
[Note 7 Guides, News, & Discussion] marktang:
Don't know if this applies to Canada for people that bought it used.

Buy a Galaxy Note 7 used? Samsung has your back for an exchange http://www.androidcentral.com/buy-galaxy-note-7-used-samsung-has-your-back-exchange
[Note 7 Guides, News, & Discussion] GibMcFragger:
It's crazy how service changes from person to person. The Telus rep handling the business twitter account has been calling around and getting all the info for me. He then emailed the corporate dealer I originally signed with and they have already ordered my replacement phone (Moto Z). It should arrive in a day or two. Then I go in with my Note and make the swap.

I will say though. They didn't get the return info from Samsung until around noon Pacific time today (3pm Eastern), and it was sent to all the Telus reps shortly after. They couldn't do anything until they received that info.
[Note 7 Guides, News, & Discussion] marktang:
I called corporate customer support. They said they will call my dealer... Been hold on for 30 Mins and still nothing. No one knows what they are doing. I'm just going to go to SES.

Don't know why it is so hard to do a recall. Just go to one source and let them do everything. And for ppl that can't go... Mail them the new phone with the return package for the Note.

I just hang up after 30 Mins and they still haven't called back lol
[Note 7 Guides, News, & Discussion] 1337rice:
For those who have done the UPS return, did you return just the phone or all of the contents including the cable/charger/usbc adaptor/etc?
[Note 7 Guides, News, & Discussion] marktang:
just the phone. I kept the S Pen as a souvenir lol
[Note 7 Guides, News, & Discussion] Cycloneon:
Oh yeah I just checked. Koodo had it a few days ago for $904 I believe, now it's $1004.

Considering it's their greatest phone this year now that the note 7 is axed, they might as well get their money back somehow haha

---------- Post added at 08:51 PM ---------- Previous post was at 08:26 PM ----------

Just got the email from Samsung: This is what they said.

On behalf of our entire Samsung Canada team, we'd like to thank you for your continued understanding as we proceed with the return process for the Samsung Note7. We are committed to helping make your return as easy as possible.

Beginning Thursday, October 13th, Samsung Note7 owners can bring their device to the original Samsung or authorized reseller point of purchase, to:

Exchange towards a Galaxy S7 or Galaxy S7 edge device.

Receive a refund for the Note7 device and Note7 specific accessories.

As a recalled product, it is mandatory that all Note7 devices must be returned. As such, please power down and bring all Note7 devices including the replacement device and original device if you have not already returned via the pre-paid packaging sent to you.

For customers who purchased their Note7 on Samsung.com, a device refund will be offered upon return receipt of the recalled devices. Samsung Canada will send a separate email to our online customers from Thursday, October 13th to provide them with details regarding the return process.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

For Note7 return inquiries, Canadian customers should contact 1-855-747-6520.

We appreciate your patience during this process, and sincerely apologize for any inconvenience. Thank you for your continued support of Samsung.

Sincerely,

Paul Brannen,

COO, EVP Mobile Solutions

Samsung Canada
[Note 7 Guides, News, & Discussion] Max8321:
I complained on twitter and they direct messaged me. I provided them with the general info (imei, name, address, etc..). They said, "We have provided your information to our customer service team. You should expect to hear from them in the next few days. Thank you for your patience."

Hopefully that's good news? I wish they'd get back to me asap.
[Note 7 Guides, News, & Discussion] note3or2:
Its good news for sure. Dont expect them to answer sooner or at all. Just keep following up on it. But sooner or later you will get your money back or replacement.
[Note 7 Guides, News, & Discussion] Brava27:
Does this mean sherway gardens will take my international note 7 back?

Sent from the Mars Rover