yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
See some reps tell you something different than others. The rep i spoke to gave me the tablet with no questions no issues. And i pre ordered on the 3rd

---------- Post added at 05:52 PM ---------- Previous post was at 05:48 PM ----------

This is common issue with tmobile reps. Long before jumping with tmobile, i was a loyal verizon wireless customer. In my experience, their customer service is very good and knowledgeable. But verizon service was and is too expensive.
[T-Mobile Note 7  Guides, News, & Discussion] vinyl3131:
Yup, I thought that was kinda weird too but nothing yet. Still showing a delivery date of 18th or 19th.

Order

Payment

Edit:

Showing up as broken links on the pics. Maybe links will work

http://xdaforums.com/picture.php?albumid=13501&pictureid=53819

http://xdaforums.com/picture.php?albumid=13501&pictureid=53820
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
I have always had great customer service with TMOUS... Granted, they don't always know everything, but they just escalate you to next teir... I have not yet had an issue that they couldn't help me with, and I have called them a BUNCH... However, I don't usually call for promo and bogo items, so can't comment on that... Mine has always been ordering and tech assistance... I literally will not switch because of how wrll they treat me and my account (I know it sounds a little contradictory with all of the pre-order craziness, but again, that's why I don't fall into what the system says)... I have heard horror stories about all other carriers and their customer support... But hey, just my experience (pretty much since TMOUS has existed here in the US)
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
This is the 1st time i ever pre order a device. I always wait for the madness to quite down. But i really like the note 7 so decided to join the pre order game this time.
[T-Mobile Note 7  Guides, News, & Discussion] hoonkim:
A lot of info contradicts, too, from Twitter reps to FB to calling... but I've had the best experience with DMing on Twitter or facebook messaging T-Mobile. 611 can sometimes be too much of a hassle for me :silly:
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
It's crazy and maddening, but fun too, and worth it... You'll prob be a lifer now... Hahaha

---------- Post added at 05:20 PM ---------- Previous post was at 05:19 PM ----------

Wow, there's a first for me... Never seen them pull that...

---------- Post added at 05:22 PM ---------- Previous post was at 05:20 PM ----------

Your cost was different than mine too... Mine was around $141.11 or something... Hmmmm
[T-Mobile Note 7  Guides, News, & Discussion] Raiden8816:
Since my efforts on Twitter were unsuccessful, I am attempting Facebook for the tablet.

---------- Post added at 03:30 PM ---------- Previous post was at 03:24 PM ----------

lol, "the note 7 does not qualify for the tablet promotion"
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Well I just checked the UPS app and this popped up. I'm not getting too excited because it's probably just the Tab E. Plus I I would think 2 Note 7s would weigh more than 1.60 lbs
[T-Mobile Note 7  Guides, News, & Discussion] hoonkim:
My T-Mobile rep isn't even responding on Twitter and it's been over like 10 mins lol after he said "no problem ask away" :confused:
[T-Mobile Note 7  Guides, News, & Discussion] Raiden8816:
I'm going to call, obviously social media reps are illiterate and cannot read a promotional page that I linked to them.
[T-Mobile Note 7  Guides, News, & Discussion] BigMosley:
The face you make when waiting on your Note 7 preorder shipping confirmation...
[T-Mobile Note 7  Guides, News, & Discussion] Syst3m Deadlock:
Yeah, I'd think two of them would weigh more than than as well. I'm surprised that if it is your tablet, that they shipped that first. Than again, I'm not lol
[T-Mobile Note 7  Guides, News, & Discussion] Rydah:
Don't hype me up for nothing! lol

Yeah, for the tab.
[T-Mobile Note 7  Guides, News, & Discussion] siggystyle:
Haha RIGHT?!? That is just SCREAMING trouble!!!
[T-Mobile Note 7  Guides, News, & Discussion] bigmase23:
Was going to recommend the UPS app...
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
"Samsung SDI only began development of non-removable batteries at the end of 2014, as part of an effort to bring more components in-house to improve profit margins. The company didnâ??t supply many batteries for use in the Galaxy S6 or S7 series, the Note 7 is the first phone to have purchased the majority of its cells from Samsung SDI."

Well, that didn't work out so well, lol! Looking to increase profit margins and wind up with a billion dollar loss!
[T-Mobile Note 7  Guides, News, & Discussion] BigMosley:
Is that really how much they are going to loose? Is there info out there on that?
[T-Mobile Note 7  Guides, News, & Discussion] chipworkz:
Here is an article on it.

http://www.androidauthority.com/note-7-recall-cost-samsung-1-billion-714772/
[T-Mobile Note 7  Guides, News, & Discussion] Cyberguycpt:
Sometimes when you cut corners,the whole room falls down. This is definitely one of this times. Lmao.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Yep, chipworkz posted the story. It's much less than they stand to lose if they do nothing. Gotta' rescue the brand for the future. I wouldn't worry too much, though, even the poll at the beginning of this thread indicates most persons are exchanging for a newer Note 7. If they are anything like American corporations, they'll do a little creative accounting a to make up for the loss.
[T-Mobile Note 7  Guides, News, & Discussion] mhill1986:
Samsung Australia says all customers should turn off and not use their Note 7. http://www.news.com.au/technology/g...s/news-story/a72cf15c06d057542d0e495449f3a8bf

My question is why isn't Samsung USA giving a similar response? Are the phones dangerous or not? To me, the way this is being handled is just bizarre. I'm contemplating switching phones, but I like the Note 7 so much, especially in the OtterBox Commuter case. I'm seriously concerned, though, about the quality control on the 2 million plus phones being rolled out as quickly as possible.

Has anybody here used the HTC 10? A completely different phone, I know, but I liked it when I tried it t in store. I'm on Sprint, btw, but I've been following all these threads.
[T-Mobile Note 7  Guides, News, & Discussion] chipworkz:
I agree, there not really telling people to stop using the phone is a little strange since it is possible for bodily injury or even death to occur from a fire while someone is sleeping. It would only take one case to really put this at a whole new level.

I got an email from Samsung just telling us about the recall which we already know. I find there FAQ at the bottom interesting.

Frequently Asked Questions

1. Is it okay for me to continue using my Note7?

Because your safety is our utmost concern, we ask you to take advantage of the U.S. Product Exchange Program for Note7 owners in which we are offering Note7 customers the opportunity to exchange their device for a Galaxy S7, a Galaxy S7 edge or a new Note7 (as early as next week).

2. What is the problem with the Note7 phone?

We have identified an issue with certain Note7 battery cells. Because your safety is our utmost concern, we ask you to take advantage of the U.S. Product Exchange Program.

3. If I want to participate in the U.S. Product Exchange Program for Note7 owners, what do I do?

To participate in the U.S. Product Exchange Program, you should contact your carrier or visit the retail outlet where you purchased your phone. If you purchased your Note7 on Samsung.com, you should contact us directly at 1-800-SAMSUNG.

4. Are there any other Samsung phones impacted?

No. This issue is only related to the Note7.

5. When can I buy a new Note7?

New Note7 phones will be here as early as next week. Our first priority is to support current Note7 owners who are participating in the U.S. Product Exchange Program. As soon as we do that, new Note 7 phones will be available for purchase.
[T-Mobile Note 7  Guides, News, & Discussion] XxKINGxX2580:
Best thing you guys can do now is to test the phone:

Use the phone until it's almost dead (so 3-5%) then charge it until it gets to 100%. Monitor it as often as you can to see how how it gets. If it gets too hot, like hot to the touch to the point where it's getting uncomfortable to hold, then take more precaution. For example, turn off fast charging and/or charge wirelessly. If the phone is like mine and only gets very slightly warm, you'll more than likely be OK until the replacement comes or until you switch to another phone.

To be honest with you guys, I'm more worried about my reward not getting here yet. No movement whatsoever since the 19th when it changed to 'currently en route'.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Everybody's having a field day with this, lol! TSA, "All passengers with Note 7's are advised that they are not allowed in cabin on any flight! Please place your Note 7 device in the fireproof container provided by the pretty lady at the boarding gate! Your phone can be retrieved at the end of your flight! Otherwise, see your ticket agent for a refund! Thank you for your understanding and cooperation!"
[T-Mobile Note 7  Guides, News, & Discussion] cwalker0906:
How will this recall effect me if my screen is already cracked
[T-Mobile Note 7  Guides, News, & Discussion] suzook:
They give you a new one, but crack the screen.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Wait are you saying he s gonna get a new one but before handing the new one over they re gonna crack the screen? Lol
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Talk about cutting the baby in half

---------- Post added at 03:35 PM ---------- Previous post was at 03:20 PM ----------

Shouldnt affect you at all really. I almost wish mine was cracked to give a CSR one more reason to give me a hard time so I can hand them their arse on a platter.

My old lady has been on me about getting this thing nailed down in stone asap because she is paranoid about stuff like that. So what I did was:

I called the hotline, politely asked for someone in charge or at least someone beyond the first person you get. I get pushed up to premium care (American side, not the out sourced script readers). They tell me about signing up on the site to be notified of replenishment of models. Done. Also tell me to walk in with just the phone and ID and I will be processed for an exchange, no changes to the account so hassle.

I also dinged T Mobile Help on Twitter, got the exact same run down.

In the mall I walked past Tmo and was curious.

Went to the store and the guy was like nah man you gotta call the hotline and get a shipping label. I pressed him more if he was sure he grabbed another more senior looking dude and he said the same.

So I call for a shipping label, does that mean I ship my phone before I get a new one "Yeah, uh I mean no, well.."

Yeah no, warranty replacements don't even work that way.

So I asked for the manager, which was the other dude. I said let me show you something.

I present the email from Samsung, they say well Samsung procedure isn't ours. So I show them the registration page for tmo and the 3 options Tmo mentions. I show them confirmation for that page. The Tmo press release and the DM from T-Mobile support on twitter.

So the manager says "Okay, well I don't what to tell you right now sir". I say why don't you acknowledge you guys are incorrect and apologize for being willfully incompetent.

So I get snatched out of there by my old lady and whisked away to Victoria Secret as punishment.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
You are what is known, in these parts, as a curmudgeon!
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I accept that =)

I am pretty dog eat dog when it comes to customer service. I worked it long enough in my younger years to know it's not hard to give stellar service just by being attentive and polite.

Some of these guys only care about you if you are buying something, and exchanging your exploding phone doesn't line their pockets so why bother. If me showing my arse on a slow Monday saves one person the hassle then I'm happy with the knock on my karma.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
I am a curmudgeon too, but I'm reformed.:angel:
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
Anyone that impressed with the V20? I'm sticking with my Note.
[T-Mobile Note 7  Guides, News, & Discussion] shorty87:
Which settings menu can I check to see where my phone was manufactured? I'm not seeing it anywhere in Phone info.
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
First screen, General
[T-Mobile Note 7  Guides, News, & Discussion] shorty87:
My settings look nothing like that.
[T-Mobile Note 7  Guides, News, & Discussion] RidinNerdy:
Lmfaoooooo you must of bought the knock off!!!!! [emoji81] [emoji81] [emoji81] [emoji81] [emoji81]
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
Oh, sorry! Use the Phone Info app in the play store.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
Do any of then say anything other than china?
[T-Mobile Note 7  Guides, News, & Discussion] louforgiveno:
Verizon and AT&T are built in Vietnam/Korea
[T-Mobile Note 7  Guides, News, & Discussion] fireguy0306:
I returned my phone Monday in-store. The rep had to call in due to me wanting to use my yet to be turned in HTC 10. It was fairly painless though.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Anyone moved by the V20?
[T-Mobile Note 7  Guides, News, & Discussion] drmacrofish:
Meh, to me looks kinda ugly still. Note 7 is a much better looking phone. Nice that they went metal back though with a removable battery in place. Also good that it comes with Nougat out of the box, as we were all expecting/hoping. I don't think I am moved enough by it though to make a switch.

On another note (you see what I did there[emoji12] ), I quite using my Note 7 as of last night now that there have been reports of some US models going up in smoke, both of which were T-Mobile versions. Just don't want to risk it, especially using it in my car. Back to my Nexus 6p for now.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
One thing i ve never liked about LG or nexus phones is the on screen buttons. Hence, i wont switch to Lg

---------- Post added at 07:15 AM ---------- Previous post was at 07:08 AM ----------

Really there have been reports of us variants too?
[T-Mobile Note 7  Guides, News, & Discussion] drmacrofish:
Yes, 2 that I know of. Both were T-Mobile versions.

http://www.xda-developers.com/us-note7-explosion/

Edit:. Here is the other thread posted by a t mobile employee regarding one of their display units in their market.

http://forums.androidcentral.com/showthread.php?t=721008
[T-Mobile Note 7  Guides, News, & Discussion] Lancerz:
Strange, It's never even crossed my mind to try an iPhone before until now lol. Guess I'll see what they announce today and make my choice. I've been team android since the original Evo but the timing of this is just to perfect lol. If i don't like it I'll just jump again in 3 months.
[T-Mobile Note 7  Guides, News, & Discussion] mrvirginia:
LOL too coincidental. My first Android was the Evo as well and I'm considering doing the same, checking out the new iPhone. Sad to hear that no Note7 sold prior to recall is safe. Terrible situation all around.
[T-Mobile Note 7  Guides, News, & Discussion] TechBSwift:
I've owned every iphone from the first Iphone, and I've own most flagship android devices over the years. Iphones are cool and work as they should, when they should. This is mostly due to the closed system. However where you experience the differences between android and apple is with customization. Little things like like desktop layout, third party keyboards, etc. Perfect example is third party keyboards work on iphone, but during certain periods like entering passwords, logging into emails etc, you have to use the default keyboard. Overall these days cell phones are becoming very equal and you can't go wrong either way. I will have an Iphone 7 Plus Pro for my youtube channel, but without being a jailbreak it I won't use it. I need tethering and I have UID
[T-Mobile Note 7  Guides, News, & Discussion] Roach419:
http://www.xda-developers.com/us-note7-explosion/ Looks like it was a tmobile phone too....
[T-Mobile Note 7  Guides, News, & Discussion] Nerowoof:
when i called tmobile (611) the rep told me the phone could be smashed to bits and they HAVE to take it. We'll see if the store honors it.
[T-Mobile Note 7  Guides, News, & Discussion] pinkie00200:
there is a confusion here, if the stores get the new Note 7s, do we have the priority to replace our phones or they can sell the phones to the new customers too? the reason I'm asking this is they definitely will receive limited supply.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
This is why they should send us our note7 via ups
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Well some guy had a dummy unit and it's confirmed the earphone jack is gone. Looks like two down facing speakers. Same tired look in front. There was also a picture showing a 256 gig model! Wonder what they're going to price that puppy at, ouch!

---------- Post added at 04:53 PM ---------- Previous post was at 04:51 PM ----------

No, don't wanna go through that mess again, lol!
[T-Mobile Note 7  Guides, News, & Discussion] pinkie00200:
that's what I'm saying, we should have the priority to at least reserve the units! I don't want to go to the stores and frequently get this respond of "sorry, we don't have it or we sold out! come back later"
[T-Mobile Note 7  Guides, News, & Discussion] dems86:
My local store took down my info and color and are just gonna call me when the phones are in, so it is kind of a wait list of sorts I guess...are other stores not doing the same?
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
By the way, not related but, tmobile tuesday yesterday had a 6 inch subway sandwich so i went to my local subway and the guy sees me going thru my phone so he points me to read the sign posted: "we do not participate in the tmobile Tuesday offer"

I was like what,,, you gotta be kidding me. He was like: indian accent; "they dont pay notin, that's why we dont do it"

I was like oh wellsss. So i had to Samsung payed it
[T-Mobile Note 7  Guides, News, & Discussion] ianmck:
Huge gaffe by Samsung.....

This is a huge gaffe for Samsung....it will likely cost them a fortune and many lost customers to Apple. I kinda remember an older iPhone having the same problems with batteries, but I dont think Apple did a recall...instead doing warranty replacement as needed. Kinda surprised Samsung didnt do this.....2.5 million recalls is a lot!
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Somebody broke down the numbers. It will cost about 3 billion! Not sure of Samsung's yearly profit, but I'm sure this won't put them out of business.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
This is what I have been trying to answer since day one of this whole thing. There is a site to sign up and be notified in the op and in the site it has you add your zip and phone number. I can only assume the number of is verify your phone or text you when units get in.

The zip so they know what is local to you. I don't know how much faith I have in that site though. It was created the day after all this started. Reminds me of some of the notify sites used for release. That send the notification the day after the item has already hit shelves.

---------- Post added at 09:47 AM ---------- Previous post was at 09:45 AM ----------

So lets say they don't do a recall. Just warranty as needed. Then one explodes burns down a house, not to mention possible loss of life. They would stand to lose a lot more in lost future sales and class action lawsuites..
[T-Mobile Note 7  Guides, News, & Discussion] ianmck:
Good point, I just heard there was a house fire already. Curious why Apple didnt recall tho, must have been a smaller explosion or there were fewer people with issues.

Still a massive black eye for Samsung's reputation.....
[T-Mobile Note 7  Guides, News, & Discussion] stncldtex:
Talked to a T mobile rep yesterday regarding the ETA on the new devices. He said they are waiting on Samsung to release them, then T mobile has to test them, before release. He also said that the fires were caused by people using other than factory chargers.
[T-Mobile Note 7  Guides, News, & Discussion] chipworkz:
In regards to getting an exchange for a damaged phone like a cracked screen, here is a response on the Samsung Forum.

"Hey, everyone. It is great having you here in our Samsung Community and we are glad to see you happy about your device. We are encouraging exchanging your device for a newer Note7 when available through our Note7 U.S. Product Exchange Program. We want to let you know that devices that are damaged and that would normally be deemed out of warranty would be accepted for exchange as well. You would need to return to your place of purchase for availability or more information on exchange processes. If your device was purchased from Samsung.com, you would need to reach out to 1-800-SAMSUNG for more information. Additional information about the exchange process can be found here: Samsung.com/us/note7exchange."
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I call BS on that.

Heck I mean think about it how many people have extra C Types laying around and I have read at least one report where a guy made a point to state he used every thing that came with the phone and this still happened.
[T-Mobile Note 7  Guides, News, & Discussion] stncldtex:
Could be. Just passing along the info.
[T-Mobile Note 7  Guides, News, & Discussion] pinkie00200:
I will stick with Note 7 $100. the new iPhone 7 is suck big time ???
[T-Mobile Note 7  Guides, News, & Discussion] HtcOnekid:
I am getting a iphone 7 plus and hopefully a note 7 from samsung insight program
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
I didn't think there was any confusion until I went down to T-Mobile today. Don't like what I heard at all! Your scenario might play out according to what they said. We should not have to compete with first-time buyers when new phones come in, but I was told my options were a refund or exchange for another brand of phone, so it seems that exactly what they plan to do. No sensible plan of action to get your information and call you when a replacement comes in. Going to go to another store to see what they say there. :eek:
[T-Mobile Note 7  Guides, News, & Discussion] louforgiveno:
2nd "speaker " is actually mic housing not dual speakers from what i read.
[T-Mobile Note 7  Guides, News, & Discussion] RaymondPJR:
Yeah, I saw that. What a surprise!
[T-Mobile Note 7  Guides, News, & Discussion] drmacrofish:
http://www.fox13news.com/news/local-news/203295058-story

Yet another report from US Note 7. This time with Jeep destruction apparently.
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Damn! Thats only about an hour from me.
[T-Mobile Note 7  Guides, News, & Discussion] mhill1986:
"Meanwhile, Samsung said customers who already bought Note 7s could swap them for new smartphones in about two weeks. It's two weeks too late for Nathan.”

Exactly! Those carriers not offering loaner phones are leading many customers into dangerous situations. Sure, most phones won't catch fire in the next two weeks, but some obviously are, and it could have disasterous consequences beyond just property loss. You could say that these customers have been given the option of trading in their phone now, but the fact that there is an option to trade it for a new note 7 (which is obviously the phone such customers want) in a few weeks makes the consumer think the recall isn't really a big deal. I guess it isn't a big deal until it is your house on fire.