yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] alltaken123:
CPW would not tell customers to return handsets off their own back, think about it, this is CPW! They want to sell the phone and not deal with returned sales unless forced. If you didn't have to advise customers to return why would you?

I appreciate some are saying nothing from CPW yet, rest assured that myself and some others on this thread have been advised that the device needs to be returned, again, not a decision CPW would have made voluntarily.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Your confusing a formal recall notice with a move to limit public liability - as others have stated, there is no formal recall as yet (we should know today or over the weekend).

CPW have taken the steps already discussed themselves in order to limit their own liability in the meantime...
[Note 7 Guides, News, & Discussion] BaZ87:
Did CPW contact you or did you contact them? I've not seen anybody say that they've received their phone and been contacted by CPW. It seems to me that people waiting for their handset have been contacted to tell them it's not coming and a few people that have received their handset have contacted CPW themselves but I've not seen anybody say CPW have called, texted or emailed them asking to return the handset.
[Note 7 Guides, News, & Discussion] Batfink33:
I think it's official now, global recall...

http://money.cnn.com/2016/09/02/technology/samsung-galaxy-note-7-recall/index.html
[Note 7 Guides, News, & Discussion] strikerdj2011:
spoke to samsung and my provider 02 and there has been no recall yet and they and on that link its just saying what all the other links are saying but i heard from horses mouth that no recall for the moment
[Note 7 Guides, News, & Discussion] Batfink33:
Seems real.

http://www.androidauthority.com/off...l-714337/?utm_source=dlvr.it&utm_medium=gplus
[Note 7 Guides, News, & Discussion] alltaken123:
No confusion, it's a formal recall now, as suspected by a few and advised by CPW, it's not a choice about liability.
[Note 7 Guides, News, & Discussion] RealEvil:
Its real. RETURN your device.
[Note 7 Guides, News, & Discussion] strikerdj2011:
where have they made the announcement tho as its not on any of the social media account or on the website where you would actually think they would announce a recall lol
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
Well that's not official but it may happen.

I'm keeping mine until I see something in writing from Samsung or CPW.

And even then, I would return the phone but certainly not the VR headset. I might have sold the latter, for all they know. They'd still be bound to fix my phone.
[Note 7 Guides, News, & Discussion] Batfink33:
Yep. There's still a lot of unanswered questions though. They can't just give you a certain time frame for return, you could be out of the country etc. They'd have to accept faulty devices forever? . Can you imagine you were "too late" returning it and they didn't accept it and it exploded and you got injured? It says in the article it'll take 2 weeks for them to prepare safe phones.

---------- Post added at 09:31 AM ---------- Previous post was at 09:30 AM ----------

I'm sure it'll be announced today. Seems legit.
[Note 7 Guides, News, & Discussion] Rob F1UK:
As I said we'd know soon enough. Until any announcement is made directly by Samsung UK there is still nothing official for this country (this may appear today). They are bound to publicise this by UK law.

CPW comments so far have 100% been about their own liability (I'm not sure you understand what I'm driving at here). Regardless of Samsung advising CPW yesterday to withhold issuing stock, CPW made a call to prevent themselves from being sued (hence limit their own public liability in this matter by issuing their own notice when customers enquire).
[Note 7 Guides, News, & Discussion] RealEvil:
According to a Korean journalist, they have shipped 2.5 million units so far. WOW. This is serious - there must be a fundamental issue. Maybe it doesn't affect "your" unit but you may never know. Return.
[Note 7 Guides, News, & Discussion] alltaken123:
Typical misquotes from the top in CPW case. I think the bosses are very clear but the information hasn't filtered down correctly yet. No way can CPW refuse a potential bomb phone after 14 days.
[Note 7 Guides, News, & Discussion] Batfink33:
35 explosions reported according to the press conference.
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
Nothing linked on this thread constitutes a formal recall.

It seems there's a chance all N7s will be recalled but they haven't been so far.
[Note 7 Guides, News, & Discussion] gavinfabl:
Here is the official statement from Samsung themselves - its real - https://gavinsgadgets.com/2016/09/0...bal-product-recall-due-to-exploding-handsets/
[Note 7 Guides, News, & Discussion] Batfink33:
It's on Samsungs Korean website. There's been a news conference also.
[Note 7 Guides, News, & Discussion] trickie69r:
Just spoke with Three UK on chat:

Chat Transcript

08:03:24 AM [Nisha] Hi, My name is Nisha. Welcome to Three.

08:03:29 AM [Nisha] Hello Richard.

08:03:45 AM [Visitor] Hi nisha

08:03:57 AM [Visitor] Due to recent reports by Samsung regarding the Note 7 exploding whilst charging, has a product recall been issued? Just concerned that I may be holding a ticking timebomb.

08:05:19 AM [Nisha] Thanks for sharing your concern with us.

08:06:32 AM [Nisha] To be honest, we don't have any updates on it but yes we've stopped taking orders for Note 7.

08:08:02 AM [Visitor] ahh, ok. So you are awaiting official instructions from Samsung, but as a precaution, you have removed the Note 7 from future sales?

08:08:56 AM [Nisha] At the moment yes.

08:09:14 AM [Nisha] Once we've the update it'll be definitely reflected on Three website.

08:09:30 AM [Nisha] But I appreciate the fact you contacting us to get the info.

08:09:36 AM [Visitor] ok. that's good to know.

08:09:57 AM [Visitor] Safety first is my motto, lol

08:10:08 AM [Nisha] Yes, of course.

08:10:16 AM [Nisha] I completely agree with you Richard.

08:10:22 AM [Nisha] :)

08:10:41 AM [Nisha] Same here,you know even I'm a Samsung user.

08:10:50 AM [Visitor] I wiill wait for an official announcement either on the 3 website or via txt message.

08:10:53 AM [Visitor] :)

08:11:16 AM [Visitor] it is a shame this issue is arising.

08:11:20 AM [Nisha] Sure, any in case you've any questions we're here to help you with all the info and updates that we're aware about.

08:11:57 AM [Nisha] Yes, but good you're moreaware about it

08:12:16 AM [Visitor] thanks Nisha for your help and info. you have been great!!

08:12:29 AM [Nisha] You're always welcome Richard.

08:12:49 AM [Nisha] Wish you a lovely day and great weekend ahead babbye :)

08:13:04 AM [Visitor] you too :)

08:13:08 AM [Nisha] Thanks:)

08:13:19 AM [Visitor] I will do the survey as well ;)

08:13:33 AM [Nisha] Thank you soo much..

08:13:37 AM [Nisha] So sweet.

08:13:53 AM [Nisha] To give us the survey you need to click on End Chat and fill up the form.

08:14:24 AM [Visitor] No problem at all. have a great day Nisha.

08:14:46 AM [Nisha] You too Richard thanks once again :)

So still waiting on official instruction from Samsung.
[Note 7 Guides, News, & Discussion] zonkkk:
What happens with the 24m Mobile Contracts some of us took?

So what happens with the Vodafone contract of £42/month that some of us took with CPW? Will that be cancelled?

Anyone heard anything about this from CPW?
[Note 7 Guides, News, & Discussion] strikerdj2011:
Update: Samsung has revealed that the cause of the exploding devices is a faulty battery. However, thorough investigations have found that only twenty-four in the one-million Galaxy Note 7′s that have been produced sport the defective cell. Those affected devices are being recalled, and the firm will issue owners a replacement handset. Unfortunately, shipment delays will remain in place.

now this sounds more realistic than a full recall
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
Nothing linked on this thread constitutes a formal recall.
[Note 7 Guides, News, & Discussion] Batfink33:
That's true, the link is difficult to read due to translation, not sure if they're just offering to replace them or demanding them back. Seems sales have stopped until they get new phones in anyway.

https://news.samsung.com/kr/갤럭시-노트7-관련-발표문
[Note 7 Guides, News, & Discussion] zonkkk:
Statement on the Global Samsung website:

https://news.samsung.com/global/statement-on-galaxy-note7

They will replace ALL Note 7s in the next few weeks.
[Note 7 Guides, News, & Discussion] RealEvil:
Tricky situation for sure. For those that bought in the UK at least you will have a return process to follow. For everyone with a foreign (imported) version - and there are lots on eBay etc - I wouldn't know what to do right now. Chances of issue are tiny. But would you sleep next to a phone that might explode?
[Note 7 Guides, News, & Discussion] alltaken123:
I did last night. Zero chance of missing my alarm this morning, that's for sure.
[Note 7 Guides, News, & Discussion] Batfink33:
"Voluntarily" so it's your choice. May as well use the phone if it's OK until it's I'm stock again then change it.
[Note 7 Guides, News, & Discussion] strikerdj2011:
finally from the horses mouth still no full recall tho just a we will swap you device
[Note 7 Guides, News, & Discussion] bonerp:
Yup. Samsung will know exactly where the defective cells went. It may not even impact the UK. Until confirmed I wouldn't stress about it.

Companies like samsung use many different suppliers to derisk the very issue of impacting global sales. They'll be able to check inventory and see whos got what and recall those affected. UK suppliers are taking the precautionary route.
[Note 7 Guides, News, & Discussion] zonkkk:
Yes, it's their 'voluntary' action - without us having to ask for it... That's how I read it anyway.
[Note 7 Guides, News, & Discussion] Batfink33:
Doesn't read like a "panic" you must bring it back. It reads more like. "If you want it changed, we'll change it".

Seems blown out of proportion (as usual, bend gate etc).
[Note 7 Guides, News, & Discussion] BaZ87:
I was told last night you have the option of cancelling your contract or sitting it out and waiting for the device, paying your £42 per month. They're offering no replacement phone or compo.

That's what I'll do.
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
:D
[Note 7 Guides, News, & Discussion] RealEvil:
I don't think your interpretation of this is accurate. Samsung are saying "we will voluntarily replace their current device" - meaning Samsung will replace your phone. Other than Nvidia Shield I cannot think of any other phone/tablet where the manufacturer will replace every single active unit with a new one?

I wouldn't stop using the phone today if I had one, but don't downplay this. This isn't a "gate" - this is a manufacturer scared of injuring/killing people and so swallowing a enormous of **** and money to fix it.
[Note 7 Guides, News, & Discussion] zonkkk:
This is the CORRECT interpretation of Samsung's statement.
[Note 7 Guides, News, & Discussion] Woods97:
I've pre ordered with Samsung and I'm part of the 2nd wave to get mine. My note 7 is due to be shipped on the 9th and I rang up 5minuted ago and the rep from Samsung told me they haven't heard anything about delays and that my order will still be shipped out. I'm from England by the way.
[Note 7 Guides, News, & Discussion] zonkkk:
The official statement will take some time to filter down to everyone. Check tomorrow.

Or maybe, the coming stock has been confirmed as not having this issue.
[Note 7 Guides, News, & Discussion] bonerp:
Samsung are currently conducting thorough inspection with their partners around a potential quality control issue relating to the Note 7 batteries

At present Samsung are Unable to deliver any Note 7 stock globally

Paul at 10:35, Sep 2:

OK how about existing handsets? I was in batch 1

Paul at 10:35, Sep 2:

mines been perfect

Dino at 10:35, Sep 2:

Please visit the Carphone Warehouse store you purchased from to discuss your options. When you get in touch we’ll also add £25 to your Carphone Warehouse account for any inconvenience caused.

Paul at 10:35, Sep 2:

I bought it on the phone

Dino at 10:36, Sep 2:

Existing handsets must be returned to any Carphone Warehouse as soon as possible.

Dino at 10:36, Sep 2:

And they will be advised on what options you have.

---------- Post added at 10:38 AM ---------- Previous post was at 10:37 AM ----------

Same message from CPW. I'll keep it for a week or so and see how it pans out. I'm not returning the VR though regardless.
[Note 7 Guides, News, & Discussion] @home:
So do Samsung send out a new device & we send the faulty one back or do send back first then get a replacement?

I bought mine direct from Samsung.
[Note 7 Guides, News, & Discussion] Batfink33:
I'd imagine we have to send our back first.
[Note 7 Guides, News, & Discussion] californiarailroader:
I'd hope the retailers and carriers do an advance exchange, too many people have only one phone, and being without one wouldn't be an option.
[Note 7 Guides, News, & Discussion] gavinfabl:
From Samsung Online Chat

We are conducting a thorough inspection with our partners. We will share the findings as soon as possible, however If you have any concerns regarding your Note7 please contact the Retailer or Network Provider you purchased your Note7 from and they will assist you accordingly. Samsung is fully committed to providing the highest quality products to our consumers.

They would not confirm there was a recall going on.
[Note 7 Guides, News, & Discussion] bonerp:
For CPW they'll do a refund and its up to you to get the replacement when available. Thats why I'm not returning the VR. How do they know I haven't given it away since??? I bought the phone. Its faulty. They should arrange a replacement. End of.
[Note 7 Guides, News, & Discussion] zonkkk:
What about the people who got theirs on contract?
[Note 7 Guides, News, & Discussion] californiarailroader:
http://bit.ly/2bYtMVd

"Statement on Galaxy Note7

on September 02, 2016

SHARE

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
[Note 7 Guides, News, & Discussion] Batfink33:
They may announce a product recall or maybe this is a product recall but it doesn't look to me as if Samsung are saying "get your phone back now". Yes, this is an issue, but it still seems as if there's a lot of unknowns and "ifs and buts".
[Note 7 Guides, News, & Discussion] Woods97:
Sky news is reporting that several European countries are unaffected. Presume that is why I'll still be receiving mine on the 12th
[Note 7 Guides, News, & Discussion] californiarailroader:
See my post, 1045, that's the official statement coming from Samsung this morning.
[Note 7 Guides, News, & Discussion] zonkkk:
I've already posted the link a couple of pages back. :)

http://xdaforums.com/showpost.php?p=68490054&postcount=1024
[Note 7 Guides, News, & Discussion] Batfink33:
I received mine 20mins ago :)
[Note 7 Guides, News, & Discussion] californiarailroader:
Now we have two [emoji6] [emoji1]
[Note 7 Guides, News, & Discussion] bonerp:
I think thats why they are saying 14 days to cancel it
[Note 7 Guides, News, & Discussion] zonkkk:
Just got off chat with CPW. Here is what they said when I asked to return the handset and cancel the contract.

"We are in the process of sending these details out to everybody who pre-ordered the Note 7. You will receive more info latter today once we have confirmed all the details."
[Note 7 Guides, News, & Discussion] Batfink33:
More technical details would be nice, how many phones have this battery, where etc. I'm sure it'll come though.
[Note 7 Guides, News, & Discussion] bonerp:
different to what I was told an hour ago. Still told to return to store! I'll pop in the shop as its round the corner and see what they say... probably different again lol :D
[Note 7 Guides, News, & Discussion] zonkkk:
Do let us know what they say in the shop.

As I said in an earlier post, it takes some time for the information to filter down to everybody in the business. :)
[Note 7 Guides, News, & Discussion] Batfink33:
I really don't think they know what's happening at the moment much like everyone.
[Note 7 Guides, News, & Discussion] jonboyuk:
I got mine from CPW too and was told to ring 02086175812 to deal with it. I haven't yet, but I will at lunch (working atm)!
[Note 7 Guides, News, & Discussion] bonerp:
OK just been in store and they have no formal message from Samsung re any recall except to stop existing stock going out. They said pop back in a few days once they have a clear message. They will take phones in now but no need if ok and I'm happy with that.
[Note 7 Guides, News, & Discussion] Batfink33:
Perhaps I'm being too optimistic but I'm really not that worried? I may return it to Samsung it in a month or so when they have lots of new stock to get a quick replacement. I'll keep an eye on it when charging though just now and not charge it at night.
[Note 7 Guides, News, & Discussion] jonboyuk:
Indeed. I don't think there's been any reports of this in the UK? Nonetheless, I'll take the exchange when it's freely available.

According to the BBC "The firm said it would take about two weeks to prepare replacement devices."
[Note 7 Guides, News, & Discussion] zonkkk:
My issue is that I am paying £42/month - and I bet after the scandal (i.e. next month) you will be able to get this for £32/month...
[Note 7 Guides, News, & Discussion] alltaken123:
:) (Pinch of salt required)

If I handed you a loaded weapon and said stick this in your trouser pocket and pull the trigger, would you do it? I'll try and convince you some more by saying it's only a small percentage risk that it will fire (I think) and guess around 0.1% but i'm not 100%

Oh you ask if i'm sure? I think so, I'm not letting anyone do it but if you want to pull the trigger....

I can see why they recalled the units.

"Samsung said it had been difficult to work out which phones were affected among the 2.5 million Note 7s sold.

"There was a tiny problem in the manufacturing process, so it was very difficult to figure out,'' the president of Samsung's mobile business Koh Dong-jin told reporters."

---------- Post added at 01:27 PM ---------- Previous post was at 01:24 PM ----------

Just start a petition, seems to fix everything these days.
[Note 7 Guides, News, & Discussion] Batfink33:
I think we should keep our phones outside (preferably in a metal bin) before we send them back just incase anything happens!
[Note 7 Guides, News, & Discussion] californiarailroader:
Wow, for just the phone? That's $55 US Dollars, I'm paying my carrier, Verizon Wireless, $36 a month for mine, or 27 British Pounds.
[Note 7 Guides, News, & Discussion] zonkkk:
I'll just return it to store under CPW's returns and exchange policy.
[Note 7 Guides, News, & Discussion] Batfink33:
Are you getting your money back? I'll send it straight to Samsung for a replacement. Don't want to deal with CPW.
[Note 7 Guides, News, & Discussion] neildo:
Just do I what I do, carry one of these...
[Note 7 Guides, News, & Discussion] zonkkk:
No. THis is for phone + airtime (6GB data, unlimited texts/calls, unlimited text/calls and 500MB roaming in Europe).

Paid £59 upfront.
[Note 7 Guides, News, & Discussion] Batfink33:
Won't somebody please think of the children?!!!!!!!!!!!!!!
[Note 7 Guides, News, & Discussion] californiarailroader:
In a sealed Jerry Can, without the gas :D

---------- Post added at 05:39 AM ---------- Previous post was at 05:38 AM ----------

Ahh, okay.
[Note 7 Guides, News, & Discussion] zonkkk:
I got it on contract (and £59 upfront). I should be getting my money back yes.
[Note 7 Guides, News, & Discussion] Batfink33:
With this on the front....
[Note 7 Guides, News, & Discussion] gavinfabl:
Shows how confused the position is at the moment. Just off phone from CPW, and told to wait as I will be contacted in next 24 hours. I was not told to switch phone off or stop using it either.

Will see what happens next.
[Note 7 Guides, News, & Discussion] californiarailroader:
Lol Definitely! [emoji16]
[Note 7 Guides, News, & Discussion] Andr3w_95:
Has anyone else received another package from CPW? I've just took delivery of a gen 1 Gear VR???
[Note 7 Guides, News, & Discussion] alltaken123:
I haven't seen one yet, so i'll start:

Apple would have denied any issues and eventually would have said, 'you're charging it wrong'. I'll grab my coat.

(Bravo Samsung on the recall as inconvenienced as I am potentially without a phone, but get to keep my hands, first world problems)
[Note 7 Guides, News, & Discussion] cinek2:
Nope, did you get yours on q contract or sim free?
[Note 7 Guides, News, & Discussion] zonkkk:
Exactly what I was told on chat. They will contact everyone with the official position, as soon as they work it out. Makes sense.
[Note 7 Guides, News, & Discussion] Andr3w_95:
Sim free. I received my VR 2 with the Note 7 Tuesday and then just I had another DPD delivery and it was the original VR. But on the invoice it's saying a VR2?
[Note 7 Guides, News, & Discussion] cinek2:
Strange, I didn't even get the vr with my sim free order
[Note 7 Guides, News, & Discussion] Andr3w_95:
They stopped doing it I think before pre-orders went official
[Note 7 Guides, News, & Discussion] jonboyuk:
I got the latest Gear VR (black) on Tuesday when I collected my N7 from CPW!
[Note 7 Guides, News, & Discussion] Andr3w_95:
yeah, that's what I got with mine when it was delivered. But about 10 mins ago I just took delivery of the white VR from them.
[Note 7 Guides, News, & Discussion] jonboyuk:
Well that's just plain bizarre!!
[Note 7 Guides, News, & Discussion] bonerp:
I have another parcel from dpd waiting for collection... I also got the vr with the phone on Tues lol.

I'm waiting until official comms come out before I return (just) the phone.

They ain't getting the vr back. I'll say I gave it away. What are they gonna do?! Not my fault the phone may have issues...
[Note 7 Guides, News, & Discussion] jonboyuk:
That's a good point! The recall has *nothing* to do with the Gear VR! Carphone Warehouse told me they want mine back too just for the replacement.

They said it would be sometime in Oct when I'd receive a replacement (ouch). If I wanted to swap the device, they offered me £50 of vouchers too.
[Note 7 Guides, News, & Discussion] alltaken123:
:) You really want that VR don't you dude.
[Note 7 Guides, News, & Discussion] Batfink33:
If you wanted to swap the phone? They gave you the choice? I thought they'd be demanding it.
[Note 7 Guides, News, & Discussion] jonboyuk:
Sorry, as in, if I wanted to swap it for an entirely different device (not another N7)
[Note 7 Guides, News, & Discussion] @home:
So with all this media panic about the battery......

Has anyone here in the UK had theirs explode?

Do you know of anyone's exploding?
[Note 7 Guides, News, & Discussion] Batfink33:
No but it's not been out very long and it's not had a full release either.
[Note 7 Guides, News, & Discussion] RealEvil:
Odd that you say "media panic" when its Samsung who have ordered a recall? If it really is 0.1% only then likely you and everyone here is fine. But... What if you aren't?