yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] alltaken123:
Choice is wonderful but I wouldn't bother giving a reaction every time somebody posts about another device fire or wait time for the new device, it's just asking for stress.

Where did you hear that the device doesn't catch fire/explode unless charging? Conjecture I guess, it's really not worth the defence when the problems are known, posting about a chrome bug that is proven and heats up an already prone to heat device... that's not conjecture and simply helpful to anyone still using the device.

Each to their own but don't stress.
[Note 7 Guides, News, & Discussion] @home:
Amen to that.
[Note 7 Guides, News, & Discussion] alltaken123:
Just for a measure of devices affected could you please check your device in this link (Samsung owned domain):

http://cybersvc2.samsungcsportal.com/imei_check

Post the result and also the link above so that those on the following pages can also check.... I would like to get an idea of how many UK users are listed in the IMEI batches for recall.

Thanks!!
[Note 7 Guides, News, & Discussion] neildo:
I checked the ownership of the 'samsungcsportal.com' domain before entering my IMEI (domain is owned by Samsung).

The result of my IMEI check
[Note 7 Guides, News, & Discussion] @home:
My result -

Attention: Your Galaxy Note 7 is confirmed to be in the list of affected devices and should be replaced.
[Note 7 Guides, News, & Discussion] cosimoss:
My result:
[Note 7 Guides, News, & Discussion] dadeadman:
Can we at least keep the charger and cable, just swapping the note for a new boxset?
[Note 7 Guides, News, & Discussion] cosimoss:
Do you work for Samsung, are they using this to check?
[Note 7 Guides, News, & Discussion] alltaken123:
No no, I'm not a Samsung employee/representative but this tool is a checker in use by Samsung. I'm simply a Note 7 owner with a UK 'version' of the handset wondering how many other UK owners get the same result as myself. I'm yet to see one UK owner get an unaffected result from the checker.
[Note 7 Guides, News, & Discussion] adjei7:
Ditto
[Note 7 Guides, News, & Discussion] Mdizzle1:
Just been into my local CPW and was told preorder handsets were shipped over the weekend for delivery tomorrow. Phones will be just in stock in store for new customers on 26th. Those who preordered but didn't receive stock will receive a phone from this 26th Sept stock and no sooner.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Massive pinch of salt - I presume you mean those that have already received a handset? I've had no contact with CPW (either a shipping notice or anything else). Great if true, but I'm not expecting it...

Last I was told was CPW recall kicks in from 19th, and I would be contacted with more info. In-store reckoned they'd have handsets to exchange for existing owners from 19th too (again, big pinch of salt).
[Note 7 Guides, News, & Discussion] Con1750:
Well I very much hope this is true!
[Note 7 Guides, News, & Discussion] cosimoss:
On its way and Monday delivery confirmation text received . Cheers Samsung.
[Note 7 Guides, News, & Discussion] Mdizzle1:
J

Coral blue by any chance?
[Note 7 Guides, News, & Discussion] cosimoss:
Yup.
[Note 7 Guides, News, & Discussion] iom_jack:
plus one here!!!
[Note 7 Guides, News, & Discussion] Note7wilko:
Plus two. I
[Note 7 Guides, News, & Discussion] iom_jack:
Same thing happened to me. they called me and when i asked them about the freebie as goodwill gesture, they said the same thing.

Kudos on SAMSUNG for having the initiative to replace the Note 7 units but shame that they're been bias on services or offers they're giving to their loyal costumers -

US got 2 freebies in pre order plus another freebie (again) for exchange as a good will gesture whereas UK only got one in pre order and nil on exchange! Is it because of the BREXIT???!!!
[Note 7 Guides, News, & Discussion] bonerp:
Lol! America is a bigger market
[Note 7 Guides, News, & Discussion] alltaken123:
I was wondering how long the thread would last again before Brexit was mentioned :D
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
+1
[Note 7 Guides, News, & Discussion] bonerp:
I though all uk/eu 7's needed to be replaced?
[Note 7 Guides, News, & Discussion] @home:
Yep & we haven't even left yet. :eek:
[Note 7 Guides, News, & Discussion] riz157:
UK never get any freebies I wonder why maybe because we Britannia, rule the waves!

But Now smartphones rule the waves, minds and hearts!
[Note 7 Guides, News, & Discussion] pigglett:
I've got a freebie(for now) ... I accidentally on purpose forgot to put charger back in the phones box I'm returning ;)
[Note 7 Guides, News, & Discussion] bonerp:
I've lost mine already! Or rather my daughter...
[Note 7 Guides, News, & Discussion] misto9:
I pre-ordered mine on 25th august with cpw, was told by cpw that I could pick up the phone on the 30th, went in on 30th and they told me the 2nd then they told me the 9th, then the recall happened.

Spoke to CS last night they advised new stock would be available from the 19th for recall customers only (exchanging) and that I wouldn't be able to get a handset until after October even though I pre-ordered. I asked if I could get my phone with the recall phones and they advised me this was not possible as I do not currently own the handset.

They said I would not be charged for my contract until I receive my phone and that they will give me £50 credit on my account towards my future bills.

Sucks that I have to wait for so long even though I pre-ordered.
[Note 7 Guides, News, & Discussion] cosimoss:
Called Samsung and they have confirmed the courier will take back the phone, all the accessories in the phone box. No other packaging, it is all you hand over.
[Note 7 Guides, News, & Discussion] cosimoss:
Replacement has arrived but driver has no information about a collect so it's still here. Have informed the recall helpdesk (01628402031) and we'll see what happens now.

It has got a black square on the box to indicate a valid new replacement.
[Note 7 Guides, News, & Discussion] joaodrp:
Can you review your new device? Battery temps while charging would be a good thing to measure.
[Note 7 Guides, News, & Discussion] neildo:
I just called the exchange line. No Black Onyx till 3rd Oct. Here's hoping my N7 doesn't explode in the meantime.
[Note 7 Guides, News, & Discussion] MobileBritain:
Yup.

Pretty pointless checking your phone using that link, all it does is confirm that you've got a phone with an IMEI in the range that is impacted (i.e. all of them).

It's pretty clear that Samsung can't precisely isolate the individual phones that have the defect (or even a batch of them), hence their drive to replace every phone out there in the wild.
[Note 7 Guides, News, & Discussion] mitchec1:
Dpd dropped mine off earlier, he opened up the bag with the new phone which contained return bag for my old phone. Overall pretty painless from both Samsung and O2.

Restore process and firmware update in progress
[Note 7 Guides, News, & Discussion] cosimoss:
Was this a Samsung bag? He did take the old one?

---------- Post added at 02:18 PM ---------- Previous post was at 02:17 PM ----------

Mine is now restored and looking good.

This new one is still made in Vietnam but the manufacturing date is now 31.08.2016
[Note 7 Guides, News, & Discussion] mitchec1:
No it was another DPD bag.

He opened bag he was delivering took out return bag which was inside with my phone.

Gave me the new phone & paperwork, old phone, checked, bagged, attached label, scanned and went onto his next delivery. Old phone going back to Samsung /o2
[Note 7 Guides, News, & Discussion] all_gone_wrong:
I was a late pre-order customer via the Samsung upgrade program offer they were running alongside the Note 7 so I knew once the recall's etc started I would be waiting a while but I thought I would email Samsung over the weekend just out of interest to see if they had timescales and I was pleasantly surprised at their response :

"Thank you for contacting Samsung UK Online Shop.

As you are aware of the Note 7 situation, the sales are currently being held on order to revise our stock levels. Your order is active in our system, however it will be slightly delayed. We expect to ship these orders mid-September or at latest at the end of the month. Bear in mind, that you will be updated via e-mails accordingly, when the order is shipped.

We thank you for your patience, apologize for any inconvenience caused and remain at your disposal."

More of just some info for you guys wondering when people like CPW might get stock with their lack of a straight answer.

Cheers,

Si
[Note 7 Guides, News, & Discussion] neildo:
I just received a 'Samsung Import Information' notification on my N7. Clicking it redirects here:

http://www.samsung.com/uk/note7exchange/?cid=uk_push_mobiletext_grace-reassurance_PRO_20160913

Which we've all seen but the fact the notification appeared on the N7 is interesting...
[Note 7 Guides, News, & Discussion] jongilluley:
Received my replacement just a few mins ago... here is how the boxes are marked...

No big S sticker but a little black square to show its been checked and is safe.

Of note is I checked the manufacture date and origin and it was manufactured on 01-09-16 in Vietnam.
[Note 7 Guides, News, & Discussion] BaZ87:
I popped into CPW this morning and I was told their warehouse have received stock for exchanges on Saturday and they'll be sending them out in the next week.
[Note 7 Guides, News, & Discussion] bonerp:
oooh thanks I was wondering when CPW were planning on getting up to speed!
[Note 7 Guides, News, & Discussion] trickie69r:
Just rung Three UK for an update and supposedly someone will be in touch within the next couple of days to arrange my exchange (Black Onyx). Apparently they are just finishing their own quality testing on the new devices before sending out. We will see....
[Note 7 Guides, News, & Discussion] MKchrias:
My local cpw have no idea whats happening, when told that O2 have delivered replacements today said not possible Samsung haven't released any stock!
[Note 7 Guides, News, & Discussion] jongilluley:
Obviously clueless then... have a look on the O2 community forum. O2 themselves have put a statement out and their social media team have confirmed they received a small batch last Friday which have been sent out today (one of which made it to my house!)

The more worrying thing is the update Samsung made to their website which now states they recommend to shut down the device and use a different one until exchanged.

Why have they suddenly stated this after a week of not telling us to switch them off?
[Note 7 Guides, News, & Discussion] cosimoss:
For those who ordered from Samsung and got the replacement but no collection:

Call that recall number (01628 402031), tell them it hasn't been collected (UKMail) and they will arrange for one. My collection is being arranged for tomorrow. They will come with packaging, labels, etc. :)
[Note 7 Guides, News, & Discussion] MKchrias:
QUOTE=jongilluley;68653344]Obviously clueless then... have a look on the O2 community forum. O2 themselves have put a statement out and their social media team have confirmed they received a small batch last Friday which have been sent out today (one of which made it to my house!)

The more worrying thing is the update Samsung made to their website which now states they recommend to shut down the device and use a different one until exchanged.

Why have they suddenly stated this after a week of not telling us to switch them off?[/QUOTE]

That sppeared Saturday after CSPC in us got involved. Also another American incident.

http://www.theinquirer.net/inquirer...xy-note-7-handsets-after-six-year-old-injured
[Note 7 Guides, News, & Discussion] apprentice:
Sorry but unless you were joking, that BREXIT comment is the most ridiculous thing I have read. It has no connection whatsoever and we haven't actually left the EU yet anyway!
[Note 7 Guides, News, & Discussion] Batfink33:
Yes but OP3 put their prices up because of the weak pound and electronic good are rising because of it.
[Note 7 Guides, News, & Discussion] apprentice:
So again.. What has that got to do with BREXIT and why would a current currency exchange rate influence the decision to give a gesture of goodwill to customers in the UK?
[Note 7 Guides, News, & Discussion] bonerp:
Op was joking....
[Note 7 Guides, News, & Discussion] Batfink33:
Because it costs more to import goods with the £ tanking since Brexit, so manufacturers will pass the cost on. I'd say it's more to do with Samsung not regarding the UK as a major market though.
[Note 7 Guides, News, & Discussion] Con1750:
CPW Customers should go into store, I came across a reddit post yesterday of a CPW employee who posted a letter governing the new process they will be following, I have popped into my local store this morning and told them to check their intranet for the latest note 7 news, they were unaware of this but have now taken my handset and arranged for a new one to be delivered tomorrow, they will also be offering S6 and S6 edge as a loan if stock does run out. CPW employee informed me there was very little in the warehouse currently.

Checked again with CPW employee on reddit who said he had ordered one yesterday and the store received it today, so this is definitely happening

Check here for full info

https://www.reddit.com/r/GalaxyNote7/comments/529io1/carphone_customers_i_have_news/
[Note 7 Guides, News, & Discussion] @home:
It has nothing to do with Brexit & even if it did it's a small price to pay for getting out of the corrupt & evil eu.
[Note 7 Guides, News, & Discussion] MKchrias:
Anyone tried cpw suggestion?
[Note 7 Guides, News, & Discussion] adjei7:
So I just had a long conversation with cwh about my note 7 preorder (which I received 30th August) not being closed properly. I was told that because of this, the exchange would not have been processed. I now have, but the process will take between 3 and 5 days! A bit annoyed as I hear that some owners have been sorting out their exchange and will be getting theirs before the end of the week.

Those of you that preordered, received your note 7 through dpd, but then got that dodgy text below

"Hi, thank you for ordering your Samsung Galaxy Note7 from Carphone Warehouse. Unfortunately as Samsung are investigating a quality control issue, Samsung are currently unable to deliver any Note7 stock globally. This means you won't receive it as expected. Please call 02086175812 to discuss your options. And when you get in touch we'll also add £25 to your Carphone Warehouse account for any inconvenience caused"

I would recommend that you call cwh and check the status of your order to make sure it was properly completed. Otherwise there is a good chance of more cwh disappointments.
[Note 7 Guides, News, & Discussion] Con1750:
Yes mine will be arriving tomorrow according to the store, ill post here if it actually turns up
[Note 7 Guides, News, & Discussion] MKchrias:
Did you go into store or call them
[Note 7 Guides, News, & Discussion] Con1750:
I went instore store, the CPW employee on reddit made it clear that you would need to go into store to begin this process, seems legit so far.
[Note 7 Guides, News, & Discussion] Batfink33:
Did you get a tracking number?
[Note 7 Guides, News, & Discussion] riz157:
Love it.
[Note 7 Guides, News, & Discussion] violet182:
Just

I tried the CPW suggestion. But the guy told me he would have to take my phone then and there and give me an s6 as a replacement. He said it would take 3 weeks and I didn't want to be without my phone for 3 weeks.

To those of you who are getting it tomorrow, how did the CPW employee know when it would arrive???
[Note 7 Guides, News, & Discussion] mankvl:
Anyone got the black onyx yet?
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
Oops... somebody still believes the lies...

I blame the comprehensive schools system.
[Note 7 Guides, News, & Discussion] @home:
So did 17.3 Million other people - So live with it & stop being a remoaner.
[Note 7 Guides, News, & Discussion] iom_jack:
I'm not joking. I'm asking not implying - IF BREXIT got something to do about it. Unless you're connected to Samsung, i will take your answer "It has no connection whatsoever"

or maybe you're right brexit has no connection to it but "why is that some US Note 7 buyers got 2 freebies plus a goodwill gesture in exchange where as in UK, got only one and nil for exchange?

You're reading threads about note 7, surely you read something from Note 7 buyers in USA and the freebies that they got and what UK buyers got as the freebie -VR!

Correct! we haven't actually left the EU yet.... but surely you're watching the news and observed how the value of a pound fluctuate suddenly right after the voting.

---------- Post added at 09:50 PM ---------- Previous post was at 09:50 PM ----------

maybe you're right brexit has nothing to do with it but "why is that some US Note 7 buyers got 2 freebies plus a goodwill gesture in exchange where as in UK, got only one and nil for exchange?:confused:

I'll just end this BREXIT discussion. ' just be happy and content that some got freebie. like the saying goes; It's better than nothing!!!
[Note 7 Guides, News, & Discussion] Con1750:
No its being delivered into my local store
[Note 7 Guides, News, & Discussion] @home:
Getting freebies or not is nothing to do with Brexit, we haven't even left yet.

People with blame anything on brexit. Jeez
[Note 7 Guides, News, & Discussion] iom_jack:
oh im not blaming brexit. i voted for it.
[Note 7 Guides, News, & Discussion] @home:
Nice one. Me too.
[Note 7 Guides, News, & Discussion] Con1750:
Info from the system, as far as im aware CPW had a very small number (200) to dispatch, I think we can expect more at this point, as they are being told not to order new units for pre-order customers until current customers have their devices exchanged.

See here for CPW returns process

http://imgur.com/KRHnSSa
[Note 7 Guides, News, & Discussion] ReformedAppleFan:
Your scruffy lot have been moaning for years.
[Note 7 Guides, News, & Discussion] apprentice:
Jeez what a ridiculous argument!

.
[Note 7 Guides, News, & Discussion] xperiaman:
Great process from Vodafone - new phone second VR as free gift and £70 compensation
[Note 7 Guides, News, & Discussion] riz157:
That's shocking Vodafone have the worst customer services. Absolutely awful.
[Note 7 Guides, News, & Discussion] indie:
Got a message pop up on my phone from Samsung advising me to turn off the phone and use my old one until the replacements starts on the 19th. What do they think I could just pluck one out of thin air??? There should definitely be some sort of compensation.
[Note 7 Guides, News, & Discussion] alltaken123:
S6 or S6 edge as a replacement unit from CPW? Where's the S7? Is the compensation from CPW still offered? The leaked internal memo shows no mention of it....
[Note 7 Guides, News, & Discussion] bonerp:
Don't get too excited. Cpw will provide you with a replacement phone until stock comes in. Yiu have to return your note 7 at that point in time as cpw have to send it away for checking to ensure its in the first batch.

The manager also thinks very small stock levels will be available hence providing an s6.
[Note 7 Guides, News, & Discussion] alltaken123:
I'm ecstatic! They're sending it away for checking? I don't think that's right, I think you get a replacement when stock arrives no matter what.
[Note 7 Guides, News, & Discussion] bonerp:
That's not today's story. Take the phone in they'll exchange when stock is available and in the meantime you'll get an s6 as a loaner.
[Note 7 Guides, News, & Discussion] alltaken123:
I get the S6 part, I don't get this bit, perhaps the Manager you spoke with is speculating, the recall doesn't involve a check of the recalled device and it's just a swap out at this time once a new one is available.

I certainly wouldn't want my new device shipped off by CPW to be sent back again, I have seen the way they handle new handsets let alone serviced ones.
[Note 7 Guides, News, & Discussion] bonerp:
No idea as cpw change their tune daily. Are others returning without exchange stock in place or waiting for the call? I don't need an s6.
[Note 7 Guides, News, & Discussion] alltaken123:
Plot thickens, contacted my local store again and once you hand in the faulty handset an order is processed for a replacement model, at that point it completes from available stock in store or orders a device to bee delivered to store. They're under strict instruction not to allow any undelivered pre-orders to be completed from the slim stock of devices coming in.

Looks like waiting for a replacement will take some time since they won't be able to designate one to you as they don't know you're waiting unless you go in and follow the process.
[Note 7 Guides, News, & Discussion] bonerp:
How hard is it to check stock, check for a pre order device, order and exchange when delivered. Ridiculous isn't it.
[Note 7 Guides, News, & Discussion] riz157:
Whilst you guys are still waiting for replacement, my iPhone 7 plus should be arriving on the 18th.
[Note 7 Guides, News, & Discussion] alltaken123:
Nice choice. Stomached the price on contract in the end?
[Note 7 Guides, News, & Discussion] riz157:
Both and if I like it will keep the one from Apple, probably!
[Note 7 Guides, News, & Discussion] bonerp:
No thanks...
[Note 7 Guides, News, & Discussion] alltaken123:
Let us know how you get on, very nice phone.
[Note 7 Guides, News, & Discussion] bonerp:
Right, n7 returned to CPW shop now...

so old phone handed over. New phone ordered. No confirmation as to whether stock is currently available. Gave me an invoice. Just need to wait.

Did offer me a replacement handset (S6 or S6 edge) - not required.
[Note 7 Guides, News, & Discussion] alltaken123:
Did you get a credit of any kind for the 'inconvenience'?
[Note 7 Guides, News, & Discussion] bonerp:
Nope. Mines sim free. Aren't they only doing that for contracts?
[Note 7 Guides, News, & Discussion] alltaken123:
I think it's £25 for Sim Free. Might be worth a call to CS if you want it.
[Note 7 Guides, News, & Discussion] Con1750:
So I did mine first thing Monday morning at CPW and they said system showed it would be delivered to the store today, guess what? Didn't show up.
[Note 7 Guides, News, & Discussion] alltaken123:
Sounds about right, using an s6 for now? Did you have any credit for the time without a note 7?
[Note 7 Guides, News, & Discussion] Con1750:
I've got a spare Oneplus 3 so declined the loan phone, I was offered 50 quid, im a contract customer this time though.
[Note 7 Guides, News, & Discussion] fastphil:
Getting my new exchange note 7 tonight the perks off having your brother as a manager cpw
[Note 7 Guides, News, & Discussion] iom_jack:
So why are you still here?

can't resist the NOTE 7?

No other discussion on Iphone 7 like the Note 7

No UK interested buyer aside from yourself?

Cheers!!!:D
[Note 7 Guides, News, & Discussion] bonerp:
lol who cares about iphone7 on this forum? Stupidly overpriced and still basic functionality missing!

He'll be back when his Note 7 is exchanged!
[Note 7 Guides, News, & Discussion] pigglett:
He just wants to get in touch with his feminine side for a bit :silly: ;)
[Note 7 Guides, News, & Discussion] riz157:
Don't get me wrong I do like the note 7 but the fiasco created is interesting which I read now and again to just to stay up-to speed.
[Note 7 Guides, News, & Discussion] Batfink33:
There was a Brexit argument kicking off yesterday. That's how crazy this thread has got, tensions are running high lol.
[Note 7 Guides, News, & Discussion] iom_jack:
Tension? Brexit? what are you talking about?

we're all here just having a good discussion.

get a life. lol:laugh::laugh::laugh::laugh:

---------- Post added at 03:33 PM ---------- Previous post was at 03:31 PM ----------

heheheheheheheh i agree.:highfive:

---------- Post added at 03:38 PM ---------- Previous post was at 03:33 PM ----------

you mean the fiacso made by samsung? seems your outdated with the news. it is been rectified by samsung already thats why most of us are waiting for our Note 7 replacement not to replace it with the iphone 7.
[Note 7 Guides, News, & Discussion] riz157:
Yes still waiting [emoji9]
[Note 7 Guides, News, & Discussion] bonerp:
Lol its only been a week or so