yashsingh1/xdaforums huggingface dataset:
[T-Mobile Note 7  Guides, News, & Discussion] MisalignedOne:
CharlieB620 is the original poster on this humongous thread. He preordered his Note7 in the US, as many of us. (We even got into tracking Fedex planes that the phones were coming in on. ^^ ). It is also a voluntary recall in the US, so I'm uncertain if there are any legal requirements that T-Mobile has to follow. If I were him, I'd make a public profile on Twitter, and float his grievances. If a fraction of the readership likes his post, then it would certainly get T-Mobile's attention.
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
It was a voluntary recall. That all changed when the CPSP got involved. Now it's a government regulated recall.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
All right i called the 1 844 number in 2 separate occasions and this is what happened.

1st call:

The rep said i can pick any phone of my choosing but i would have to pay taxes which will appear on my bill and if later i decide to get the note 7 they will refund it. He also said he will send me a return shipping label for my note 7.

So l was like oh well so i will be billed for the taxes on the loaner device,,,,,no thank you. I call back later then, have a nice day...i tell him

2nd call:

After i hung up, i called right back. This time a woman rep and she tells me this: we re offering note 5 as loaners and you dont have to pay anything. After confirming my account, she tells me that i ll get an email confirmation for the note 5 thats shipping overnight. So i ask if she can send me a return shipping label for the note 7 and she says: when you receive your new note 7, we ll send you info on how to return the defective note 7.

Me: are you sure?

Woman rep: yes.

See......each and every rep has a different method of helping or not helping. I mean, tmobile operating system has....what???? A thousand ways to process things.
[T-Mobile Note 7  Guides, News, & Discussion] gotti109:
Same thing i was told..... They gave me a s7
[T-Mobile Note 7  Guides, News, & Discussion] tnick84:
Yeah its screwed up. All I can say is call until you get the answer you want. Lol
[T-Mobile Note 7  Guides, News, & Discussion] RMXO:
So I called earlier, the rep said he is sending me a S7 Edge as a loaner and to take my Note 7 into a store since we can't ship the phone anymore. TMO will email me once a replacement Note 7 is available. And to expect a delay in the new EIP document due to the new iP7 pre-ordering and once signed, they will ship the S7 Edge next day for free.
[T-Mobile Note 7  Guides, News, & Discussion] jrapps:
I called and they are sending me a 64gb Note5 free of charge. Not even paying tax. I get to keep it for free until new note7 is available.

The refund for the old phone is the part they were a bit fuzzy on. The lady I spoke to was very nice but she admired that the process is changing several times a day for them and she told me they have no idea how or when I will get a refund.

She was fairly certain I was going to get a full refund for everything I spent but the exact method and when had get to be locked down. This is causing me some hesitation. As of now I spent $ on a down payment and tax (and monthly eip) for a phone I can't use. I understand they are giving me a free loaner but part of me is wondering if they are going to back out of the refund part of this.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I called yesterday early and was told I needed to go in store to have the device collected (not returned) and I could get a loaner in the store. Get to the store and the guy tries to process me for a return and a purchase of an S7e.

I asked if he knew what loaner meant and he said oh we cannot do loaners, we arent an actual Tmo Corp store (tiny sticker on the window says Owned By Express Wireless). He tries to convince me it's fine and when the new Note 7 comes out they will waive the return fee, and I will have to call customer care to let them know to put a note on my account that the 15 day period doesnt apply to me.

I say that is all great and dandy but two things, one you are using my zero down status on this and two one of the perks of the pre order are the lower prices (not on jump or JOD) at purchase. Who's to say now I won't have to fork over close to 300 bucks to get another Note 7 since you've now also used up my zero down bonus.

I made him undo everything he just did. Pays to search for Tmo stores on the actual Tmo site.
[T-Mobile Note 7  Guides, News, & Discussion] UniX1rm:
Did the same thing exactly two days ago, they asked me silver or gold s7 edge. Later, someone i know called, and they didn't do the same. They just don't know what they're doing! Glad I am getting a loaner out of it though so I can use my vr.
[T-Mobile Note 7  Guides, News, & Discussion] AviationPhotographer:
I posted this in another thread as well...

I just was on the phone with TMobile as well, super easy process. The gal on the phone said that there's been a huge crazy rush to exchange the Note 7s today, in fact she'd only had two calls that weren't about the note 7. She offered me any phone I wanted pretty much, but I opted for the S7 Edge since it was the closest to the note 7 spec wise. Nothing changes on my account, I still keep paying for the Note 7. When the Note 7 replacements come in, I just take both the S7 and Note 7 in and get the good Note 7. My account will show a payment plan for the S7 edge, but there will be a credit for that monthly payment. If I decide to keep the S7, they will basically remove the Note 7 payment and add the S7 edge instead. Super painless, and at least I have something till the new ones come in.
[T-Mobile Note 7  Guides, News, & Discussion] harveydent:
Crossposted in the other thread:

Just got off the phone with TMobile and they're shipping an S7 edge while I get to keep the old Note until they get the new ones in, so essentially, I now have 2 phones to mess with. And at least I'm not stuck using my old Note 3.

And their call center is swamped, aside from this Note 7 fiasco, they're also taking pre-orders for the iphone 7 over the phone, apparently.
[T-Mobile Note 7  Guides, News, & Discussion] Djapatos:
Here is my exchange experience.

Walked to the store saying i am here to exchange my Note 7 and to get the loaner. The first associate wasnt sure and said I have to do it over the phone and they will ship to me.

And i was no thats not the case cause i was there the other day and another associate said i will be able to get any phone as a loaner, and also tmo websitw says the same thing.

And she called the manager. The manager was on top of it and he explains my options. Basically you can do it over the phone and also at the store with the same result i.e. returning current note 7, loan an S7 edge, then come back for new Note 7, free of charge . So i proceeded to do it at the store.

The actual proceas took about 1hr and 30mns, granted I was exchanging 2 phones but at the same time they still were having some issues with their systems and what not.

As for payment, instead of paying anything , they actually reimbursement the difference between the Note and the S7 edge and told me i will need to pay it back whem i come back for the new Note 7, which was fine me.

Overall, i had a good experience, thanks to the manager on duty.

PS.. between defected Note 7, the S7 edge plus New Note 7 coming, i got headphones and chargers for years lol :p
[T-Mobile Note 7  Guides, News, & Discussion] RMXO:
Due to the rep mentioning EIP doc might be delayed a little, I decided call a few TMO stores in my area to see if I can get a loaner quicker and they all told me they weren't doing loaners but will replace my Note 7 with something else. Going to try again tomorrow if I don't see an EIP doc for the S7 Edge loaner.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
I'm just going to wait. The loaner bs was me being greedy anyways. I just went and grabbed my N5 from my friend. If some thing happens I have that
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
https://www.reddit.com/r/GalaxyNote7/comments/52i3t7/discussion_my_best_friends_note_7_caught_fire/
[T-Mobile Note 7  Guides, News, & Discussion] bajasur:
Is this official official
[T-Mobile Note 7  Guides, News, & Discussion] mike28:
Did they ask for the box or accessories?
[T-Mobile Note 7  Guides, News, & Discussion] Djapatos:
No..i didnt not bother bringing anything not even the box, and they didnt ask. I think the only time u may need to bring stuff back is when returning a phone during the 14 days period. Other then that its unlikely they will ask for anything.
[T-Mobile Note 7  Guides, News, & Discussion] NXLTrauma25:
If that is the case I'll just ask to have a full refund and be done with this. The ONLY people that should be getting the first batch of replacement Note 7s are those that already bought them. The end. As far as I'm concerned, it shouldn't even be announced when they are back up for sale but instead the current owners shouldn't be contacted as we have been through email, text, etc. To let us know we can come get OUR notes.
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
So you just returned the phone itself? Stylus?
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
http://www.cpsc.gov/Newsroom/Press-...ommission-Regarding-the-Samsung-Galaxy-Note7/
[T-Mobile Note 7  Guides, News, & Discussion] trini1201:
Finally made the call for the loaner. Rep said it won't cost or change anything on my bill. And I could choose from any Samsung phone they have in stock any note or S series. Took maybe 10
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
2 hours later after i placed the order for the loaner which is a note 5 because thats what i was told to get. But i didn't really want a note 5 loaner. I wanted the s7 edge. So i called to cancel the note 5 and she says there is no way to cancel it. I say ok when ups comes in i will refuse delivery and can you set me up for a s7 edge then. So she did. And now i basically have 2 loaners coming in.
[T-Mobile Note 7  Guides, News, & Discussion] mhill1986:
It looks like the one that burned the kid in New York was possibly a Galaxy Core, not the Note 7 (per the kid's parents). This piece of info is buried in this story:

http://www.nbcnewyork.com/news/loca...nd-Explosion-Brooklyn-New-York-393131791.html

There has been so much speculation and misinformation surrounding this recall it's making my head spin. I picked up an s7 edge, and I don't know that I'll even switch back if the opportunity comes; I'm just sick of the whole thing.
[T-Mobile Note 7  Guides, News, & Discussion] spridell:
Technically it is NOT official yet from the CPSC they havent made their "official recall" statement yet. THis should be happening very soon.

There are now over 70 reports of phones catching fire in the US alone.
[T-Mobile Note 7  Guides, News, & Discussion] Djapatos:
Didn't think about keeping the stylus, but you are prob will able to do so.
[T-Mobile Note 7  Guides, News, & Discussion] mickmel:
As a business user on T-Mobile, this is a much bigger PITA. I called the 844-275-9309 number and they quickly said I'd have to speak with business care instead. After about 10 minutes with them, they told me I had to call 844-275-9309 instead. :(

Spent another 35 minutes on the phone with them, mostly on hold while they talked to other folks, and eventually they came back and said they'd have to call me later as they have no idea how to handle this for business users. They're supposed to call back today so we'll see what they have to say.
[T-Mobile Note 7  Guides, News, & Discussion] jrapps:
2 Questions

1 - I got an EIP email that I had to sign for the loaner phone but it had the costs of the Note5 Loaner in there and according to the EIP I had to pay $99 down and $28 a month. I called them back and they said that the costs won't appear in my account but so far the only "promises" I have received have been verbal over the phone and the only "paperwork" I have received has me paying for 2 phones now! Anyone else have this happen? When you got a loaner did they make you sign an EIP with the cost of the loaner?

2 - Has anyone been told that they will receive a FULL REFUND of all money spent on the Note 7? I'm not trying to be greedy here but I feel its the least they could do. I am basically still paying a monthly charge for a note7 that I am not using.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
1. Yes loaner = eip
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
After being on hold for 30 minutes I was connected to a call center I can only assume was overseas. I was told I'd have to go into a T-Mobile store to pick up a loaner phone. That they don't ship loaner phones. I'll try again later today and hopefully I can reach someone here in the States.

Sent from my Note 7
[T-Mobile Note 7  Guides, News, & Discussion] azdragon:
10 minutes on the phone resulted in my keeping my Edge 7 at no charge (which was to be returned under JOD) until the new Note 7 arrives. This will save me a lot of time in setting up a new phone for just a couple of weeks use. Under the circumstances, I am happy with the result.
[T-Mobile Note 7  Guides, News, & Discussion] pushcush1983:
Called into cs yesterday after seeing the T-Mobile document showing they will give a loaner of your choice through the mail free over night shipping. Spoke to a gentlemen with a heavy Indian accent who informed me i have to turn my note in to a store and they will give me a replacement because he can't. I did not want to argue and did not even mention the document so i told him thx and called right back. This time i got a female who through my experience as being born in the the US was also American lol. Right away I informed her that i would like a loaner sent to me per T-Mobile memo. She stated she needs a minute to check on that later coming back asking what phone i wanted. I informed her s7edge black, but she said they only had silver and gold. So i went gold. Said that they have to show the charge through the system but it will be removed at a later date(no jod charge until note arrives) then i can switch back to note without waisting a jump. Also said after i sign digital signature on an incoming email they would ship s7edge overnight with a prepaid label to return old note(not sure if i believe a label will come). Just to let you know i called early afternoon and the email signature did not come until later that night. Let's hope it all goes smoothly. The moral of the story is you have to keep calling T-Mobile until you get a rep who knows how to do their job.
[T-Mobile Note 7  Guides, News, & Discussion] msage:
Anybody have success in getting the $25 bill credit advertised by Samsung? I got set up yesterday to have 2 S7e's sent out to use as loaners, got a refund of the monthly payment for each Note 7 but when I asked about the $25 credit the rep hadn't heard of it. He looked it up and his information supposedly said that I need to contact Samsung about it.

I knew calling in would be a PITA so I first reached out to TMO on twitter to see if they could help me from there. They gave the "dedicated Note 7" line to call and sure enough, the (offshore) rep on the other end tried selling me an iPhone 7, then took several minutes trying to research what to do in regards to the Note 7. After a few minutes she told me she would have to escalate the issue and I would receive more information in 3-4 business days. I said no that can't be right, the page on Tmobile says the replacement will be overnighted and considering this is a safety issue its imperative you send the phones immediately. Well, she couldn't offer any other options so I asked her to please cancel whatever process she had begun. I hung up, told the rep on twitter what happened and he processed everything himself. Took a good hour to get it done.

I haven't received any shipping info yet, was expecting to have the loaners in hand today. I'm so bummed about going back to an S7e for who knows how long. I was so bored of that phone and love my Note 7. Considered using this as an opportunity to try out a 6s Plus but decided it would be too annoying to transfer all our data back and forth from android to iOS and then back again later.
[T-Mobile Note 7  Guides, News, & Discussion] jrapps:
You got more than I did. They are sending a loaner but said they can't refund the money for the Note until the new ones arrive.

I didn't even bother asking about the $25 I knew it was hopeless
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
We will get the refund but i ll take 2 or so billing cycles. Not sure if it ll happen automatically but at least it is clearly stated here

https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm
[T-Mobile Note 7  Guides, News, & Discussion] jrapps:
I'm not so sure about that. According to that link it says to return phone for full refund and then get a new phone to use temporarily. It doesn't say anything about a loaner so their process is already different than what they posted. It also says the $25 would take 2 bill cycles, not the refund.

My guess is since they are proving loaners free of charge they are going to try and just do an even swap when the new ones cone in and leave the charges as is.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Oh I actually meant the 25 bill credit. I don't know about the refund.
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
So if you call the number, and get the phone overnighted is THAT one a loaner?

---------- Post added at 08:24 AM ---------- Previous post was at 08:14 AM ----------

Also the little kid was NOT burned by a Note 7, still a Samsung.

http://forums.androidcentral.com/sa...23772-6-year-old-boy-not-burned-note-7-a.html
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
You beat me to it =)

I went to a T-Mobile store last night and swapped to a temporary Galaxy S7 Edge until my new Note 7 Replacement arrives. It was a long process just because the reps in the store didn't have a official process systemwise to follow. I left the store with the new S7 Edge no money out of my pocket and I even get to do a promotion for a free Gear VR with Samsung now.
[T-Mobile Note 7  Guides, News, & Discussion] vibrantliker:
I just called the 844 -275-9309 #. Answered right away, took about 5 minutes and they're sending me a S7edge any day b/t now and the 19th.
[T-Mobile Note 7  Guides, News, & Discussion] dkb218:
Pays to call back. Got my JUMP! cancelled AND they paid of the remaining balance on my Note 4 [Only had 2 payments left which I didn't realize when I did the JUMP!]. Also gave me a $20 bill credit for the new sim card I'll need to activate my Note 4. Was informed to hold onto the Note 7 until replacements arrive and ship it out once I get it. Didn't want a replacement. Once the Note 7 arrives, I'll use my Note 4 for remote control and bluetooth duties.
[T-Mobile Note 7  Guides, News, & Discussion] dc13:
Wonder how we will get the gear vr anyone ask tmo about that yet??
[T-Mobile Note 7  Guides, News, & Discussion] msage:
In my account history I'm seeing the two loaner s7e orders that I placed yesterday morning and now I see two separate orders placed yesterday evening each for a Note 7... Anyone else seeing that?? Can't be the new Note 7's yet, right?

-09/12/16

09:28 PM

-

Order placed

Thank you - you ordered the Samsung-Galaxy Note7 - Black Onyx - 64GB-Z via Customer Service on 09/12/2016 at 09:28 PM. Your order number is

-09/12/16

09:08 PM

-

Order placed

Thank you - you ordered the Samsung-Galaxy Note7 - Black Onyx - 64GB-Z via Customer Service on 09/12/2016 at 09:08 PM. Your order number is

The "-Z" in the product description is interesting. The original orders did not have that. I've also noticed the order numbers listed as being placed last night are actually my original order numbers so probably just a hiccup in the tmo system.
[T-Mobile Note 7  Guides, News, & Discussion] giourias12:
I am trying to return it and not get a loaner. Has anyone had success in doing this at a store? I purchased mine over the phone.
[T-Mobile Note 7  Guides, News, & Discussion] mgbotoe:
There are two lessons I learned from my First Ever preorder experience

One: Never Preorder Again, and wait at least a month.

Two: Never buy international devices, unless straight from the manufacturer and never buy from ebay. Exceptions being long past the initial release of the device o.o
[T-Mobile Note 7  Guides, News, & Discussion] dc13:
Yep
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
I am setting up my new phone and will be returning my Note after work. Just the phone itself no stylus no other accesories/no box.

I do have my receipt.

I'll let you guys know what happen.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
As for me, this is my 1st pre order

I never fell into this game of pre order before but anywaysssss

Well,,,,,,

And i used to buy a lot from ebay but stopped that. I usually buy from amazon. No hassle return.
[T-Mobile Note 7  Guides, News, & Discussion] RMXO:
Is Samsung giving out the new Gear VR or are some of you asking for it?
[T-Mobile Note 7  Guides, News, & Discussion] dc13:
I will be asking for it.
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
Assuming you get an S7/S7 Edge as your loaner phone: https://promos.samsungpromotions.com/TryOnTheFuture/
[T-Mobile Note 7  Guides, News, & Discussion] msage:
That's for the old Gear VR though. I believe in France they're giving the Note 7 owners the new USB-C Gear VR as an apology. I hope we get that also.
[T-Mobile Note 7  Guides, News, & Discussion] zonly1:
I don't believe it is the old one there...the old one is white and the new one is black. It shows the black one, I hope I'm not wrong since I have an old one.
[T-Mobile Note 7  Guides, News, & Discussion] DVS_Sokar:
From what I am told the current S7 and S7 Edge promotion is for the 2016 model per the T-Mobile rep I asked last night. However, take it with a grain of salt.

Note to Mods or OP. The tagged keyword "exhange" should be updated to "Exchange"

Thanks,
[T-Mobile Note 7  Guides, News, & Discussion] aznmode:
Doesn't look like the old vr. It has the swappable connector for micro USB and type C. Also it is all black and nothing white on it like the old one.
[T-Mobile Note 7  Guides, News, & Discussion] msage:
oooooohh I see, I didn't realize the new one had swappable connectors. My bad, thanks for pointing that out.
[T-Mobile Note 7  Guides, News, & Discussion] mgbotoe:
Also it is listed on the terms and conditions as the new one.

https://promos.samsungpromotions.com/TryOnTheFuture/en-us/Rules
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Just returned the phone by itself minus the stylus. Got a full refund. No questions asked.
[T-Mobile Note 7  Guides, News, & Discussion] Lancerz:
Can I ask is the refund instant or do you have to wait a week for the money to show back up in your account?
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Got a alert a couple mins after of a credit to my bank account.
[T-Mobile Note 7  Guides, News, & Discussion] JT man:
Nice!! like the sound of that...
[T-Mobile Note 7  Guides, News, & Discussion] pr0cl1v1ty:
Was this a return to a store? Mine is via samsung.com and they said I have to wait 3-5 business days to receive the email with the shipping label, why isn't it immediately?
[T-Mobile Note 7  Guides, News, & Discussion] pcriz:
The VR from the Samsung promo? Wouldn't they just mail it out to you like they did the Gear Fits and SD cards?
[T-Mobile Note 7  Guides, News, & Discussion] CB620:
Return in T-Mobile store.
[T-Mobile Note 7  Guides, News, & Discussion] chispas109:
Exactly

---------- Post added at 05:19 PM ---------- Previous post was at 05:19 PM ----------

Has anyone received the loaner s7?