yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] rafeba:
Too much drama around these days...
[Note 7 Guides, News, & Discussion] 1011555:
Someone at Samsung should be reading this, some one here should share the post tread link on their twitter
[Note 7 Guides, News, & Discussion] darthfire:
Flying back on Friday and I have still received no advice from Samsung on how to proceed with the exchange/refund process. If I talk to the live chat people, they ask me to call the place I bought it from. If I call the store they ask me to call 1-800-SAMSUNG, who then tell me to call Samsung Canada instead lol

I finally spoke to someone at Samsung who seemed to understand my situation. She took my details and asked me to wait for her supervisor to get back to me. It's been over 24 hours and I am still waiting to hear back from them. My flight is in a day and I have absolutely no idea how to proceed. I don't want to fly back without the phone and then end up having them refuse me a refund.
[Note 7 Guides, News, & Discussion] marktang:
where are you flying from?

this site lists all the Samsung booth available in airports around the world where you can do the exchange on the spot.

http://www.samsung.com/hk_en/news/corporate/latest-statement
[Note 7 Guides, News, & Discussion] darthfire:
Dominica. The airport here doesn't have it.
[Note 7 Guides, News, & Discussion] Wooba99:
If it was me, I would have someone video tape me destroying it and disposing of it. Then I'd bring back with me the back cover with the IMEI information on it. That's what they seem to care about. I'd also post on the Samsung Canada facebook beforehand that that's what I'm going to do if I don't get a sufficient answer in time. For fun, I'd post the same on the samsung page of whatever country I'm in too. I'd then deal with Samsung Canada once I got back. If I didn't get quick results I take them to small claims court.
[Note 7 Guides, News, & Discussion] millicent:
Throw it in the sea

https://www.reddit.com/r/Android/comments/57qh8d/spectacularly_bad_advice_from_samsung_regarding/
[Note 7 Guides, News, & Discussion] emmawilliam834:
Samsung is reportedly considering providing Galaxy Note 7 customers with cash discounts for their future purchase of its next flagship. The discount might be offered on the Galaxy S8 or the Galaxy Note 8.

Detail
[Note 7 Guides, News, & Discussion] marktang:
Just take it with you man. I doubt they will check in Dominica.
[Note 7 Guides, News, & Discussion] girn26:
I successfully took my note 7 back to Canada from Switzerland two days ago. I went through two security checks and 3 different airlines. Only one airline mentioned it during fight to keep it powered down and that was a small dinky airline between Switzerland and Spain. My other two flights being air Europa and KLM didn't mention it. Found that odd.

I did keep it powered off during the flights.
[Note 7 Guides, News, & Discussion] shanti06:
That would be nice and a good approach to win back loyal customers of Note series.

Hope they won't decide on one flagship phone (Galaxy S series).

http://mobilesyrup.com/2016/10/18/s...-smartphone-in-2017-following-note-7-fallout/
[Note 7 Guides, News, & Discussion] force70:
They damn well should after all this crap...it's the least they can do.
[Note 7 Guides, News, & Discussion] tom0927:
According to MobileSyrup, Samsung's setting one up in Vancouver, Montreal and Toronto as well.
[Note 7 Guides, News, & Discussion] marktang:
yup just when i received my S7E yesterday. Should have just went to the airport to exchange it.
[Note 7 Guides, News, & Discussion] tom0927:
Happy that your dealer and Telus pulled through for you, I'm still waiting for my dealer to ship mine out. But since I'm not flying until Dec, I'm not in too much of a hurry.
[Note 7 Guides, News, & Discussion] marktang:
Ya thanks to Daniel from Telus Business, he got it done for me. Can't thank him enough.
[Note 7 Guides, News, & Discussion] asaqwert:
There was a guy on Reddit who was (apparently) told by Samsung that he didn't need to return the phone at all, because he was in a similar situation to you. He couldn't get to a local store in the UK (because they were all closed, it was sunday), he couldn't send it home because they are not allowed to be sent by regular post or by mail, and he couldn't bring it home because he was obviously flying. The supervisor apparently got all pissy with him and told him he could either throw it in the garbage, break it himself (not sure how that solves the problem, the battery would still be inside and, according to media hype and fear-mongering, more dangerous than a tactical nuclear weapon), or throw it in the sea. Literally, they told him that.

He just left it with a friend who will either take it to a local samsung store for him, or will courier it back to samsung somehow.

I'd call them incessantly and demand to talk to a supervisor and get a solution. record the phone call. get the supervisor to email you with his instructions, so you can fall back on that if they try to screw you over.
[Note 7 Guides, News, & Discussion] darthfire:
So, just an update. After multiple calls and a lot of different advice from Samsung this is what I was told to do-

Since the airport I'm flying out from does not have the Samsung exchange kiosk, I'm required to hand in the phone to any airline rep and ask them to call a toll free number that Samsung provided. When I land in Canada I will be eligible for a refund/exchange at the store I bought my phone from.
[Note 7 Guides, News, & Discussion] marktang:
They doesn't sound too safe. What is the proof that you hand in your phone already. The airline Rep probably won't call for you. They will just take the phone and that's it.
[Note 7 Guides, News, & Discussion] darthfire:
That was my concern with this process as well and I mentioned it to the rep. She replied saying that I would get the refund regardless and provided me with a ticket number for the conversation.
[Note 7 Guides, News, & Discussion] marktang:
My question is what is the proof they took your phone
[Note 7 Guides, News, & Discussion] darthfire:
Yeah I highly doubt they have a robust system in place to check if I have returned the phone. Chances are that the non-samsung employee I hand my phone over too will probably not go ahead and comply with further instructions. To them it's just extra unpaid work that is not part of their job profile.
[Note 7 Guides, News, & Discussion] marktang:
Ya I will just take the phone on the flight. Which airline you are flying?
[Note 7 Guides, News, & Discussion] darthfire:
LIAT first and then Air Canada
[Note 7 Guides, News, & Discussion] marktang:
I would just power down the phone and bring it with you to be honest.
[Note 7 Guides, News, & Discussion] GibMcFragger:
I just flew Air Canada on Tuesday. They are all over it. But, they are allowing people to rebook their flight if they are unable to get rid of their Note before flying, apparently.
[Note 7 Guides, News, & Discussion] jmitr:
That is correct. You can rebook your flight.

Edit: The exact wording:

"For customers who arrive at the airport with a Samsung Galaxy Note 7, Air Canada has put in place a goodwill policy to enable customers to travel at another time without penalty to make alternative arrangements for their device"
[Note 7 Guides, News, & Discussion] marktang:
Just received this email from Samsung because I told them i was traveling soon but they are kind of slow in responding.
[Note 7 Guides, News, & Discussion] aishakeys:
Ended up getting a refund from paypal yesterday no more dealing with the hell of samsung commerce site !
[Note 7 Guides, News, & Discussion] GibMcFragger:
That's still basically BS. That doesn't get you a replacement anytime soon.
[Note 7 Guides, News, & Discussion] darthfire:
This is a bigger **** show than I expected.

The security at the airport I flew out from was actively searching for Note 7's and I handed mine in to an airline rep as asked to do by Samsung.

I went to the Sherway Gardens store today and they refused to process a refund/exchange for me since I didn't have the phone on me. They told me that the proper procedure for me now was to fill out the form online (https://canadanote7exchange.expertinquiry.com/) and include AIRPORT in front of my first name while registering, and I would be processed a refund in ~30 days. I told them that I had been told by Samsung that I would be eligible for a refund/exchange as soon as I land in Canada at the store I purchased my phone from. They refused to acknowledge that and said they were really sorry for the inconvenience. So now I don't have a phone and I'm $1000 short and if I were to buy the s7e I wouldn't get any credits and pay another $1000+ after taxes. Add to that, I'm flying back out tomorrow because I study outside the country and won't be coming back till December end.

I go back home and fill out the form as directed and I get this error- "Based on the information provided, this IMEI Number has already been registered. If you feel this is an error, please call 1-800-517-3507 for further assistance." (I had registered for a replacement back when the first "recall" happened but I never received a replacement). So I call the number and I'm told by the agent that this process no longer works and that the store you bought your phone from should do the refund/exchange for you since you had to fly out and your phone was taken by the airport. I told him that the store had refused to do the exchange when I went there earlier today but he confirmed that they should have done it and all I needed was a proof of purchase and my boarding pass. I call the store again and they tell me to call a different number and ask for the store manager. Store manager is out so I can't get a hold of him and I call the store back and I'm told to email him instead.

I email the store manager and get a reply saying that they're following what they were told to do 2 days ago and that he is sorry for any inconvenience caused. He included a number that note 7 travelers should call (1-855-747-6520). Funny enough, I call that number and they tell me that the store should have given me the refund and they can't do anything else right now since my ticket has already been escalated and it could take up to a week for a resolution.

I don't even get it. Samsung knows about the recall, they know that I can't travel with the phone, I have a boarding pass to prove that I traveled, I have no phone with me and I'm flying out tomorrow and all I get is a sorry for any inconvenience.
[Note 7 Guides, News, & Discussion] shanti06:
That's so, so so wrong. Wonder it's the issue with Samsung globally or just Samsung Canada.

Can you do a charge back?
[Note 7 Guides, News, & Discussion] marktang:
Did you get anything in writing you handed in the phone. If no form of proof it's hard man. I told you you will have a hard time with the exchange.
[Note 7 Guides, News, & Discussion] meboy:
Someone can send me one if they want to get rid of it. Original or replacement.

I can even send you a prepaid shipping label.

????
[Note 7 Guides, News, & Discussion] darthfire:
I have a feeling that even if I had a written note from the employee it wouldn't have helped because the store just told me that they don't do refunds/exchanges without the phone and that I would have to fill out the form online.

My issue isn't not getting a refund, I probably will a month down the road. What I needed was a phone to travel back with (and based on the Samsung exchange department I spoke with on the phone, I should have received one in store). I feel the least the store could've done was to realize that this entire situation has been due to a collection of errors on Samsung's part and I as a customer shouldn't be bearing the brunt of it. At no point did they even attempt to offer a solution to help me out, just read off a script and kept shrugging responsibilities to other people/departments. That's not the experience one hopes for when buying an item in-store.
[Note 7 Guides, News, & Discussion] Wooba99:
Wow your situation really sucks Darthfire.. In this circumstance what I would do is go to the samsung shop first thing in the morning and talk to a manager. Make it clear that I'm not leaving without a new phone as I was promised. Just sit down on the counter until they resolve it. If they threaten to call security/police I'd tell them to go ahead. Then I'd call the media right in front of them (borrow a phone or bring a friend).
[Note 7 Guides, News, & Discussion] darthfire:
Haha I felt like doing that but I just didn't have the time for it. Flying out at 5am tomorrow.
[Note 7 Guides, News, & Discussion] alquistador:
I am done with samsung!!!!!

This is nothing more than corporate greed!!!!

Buying a pixel xl today:good:
[Note 7 Guides, News, & Discussion] kat.hy:
Listen, you have got to right away, post exactly what happened on samsung s Facebook page. "Samsung Canada".

Post it under the most current post on their page AND also another post on the page under the users post section.

Copy and past all that u wrote here.

Then send out a series of tweets tagging samsung, health Canada, consumer protection Ontario, CTV news, cp24, global TV news.

Seriously, do it now.

You keep doing it until u get a response. You cannot wait until u get back to write it. Writing it now is your proof of it happening.

These airports are being jerks too, because if they are taking away your phones, they need to be giving some sort of receipt.

But regardless, do the above. The whole world knows what's going on, yet the idiots at the samsung store don't? I hope those idiot managers get fired after all this stuff happening.

Hang on to your cell phone receipt, imei number, and your boarding pass.

If u do the above, I'm sure you'll get your money back, even if you have to wait until December when you're back.
[Note 7 Guides, News, & Discussion] marktang:
Ya contact the media like the person above said. This will probably help you to speed things up a bit. Media loves this Samsung story right now.
[Note 7 Guides, News, & Discussion] emmawilliam834:
New Report Claims That Galaxy Note 7 Owners Will Be Able to Get Galaxy S8 for Free. Samsung officials said, “The new compensation program is designed to make it easier for those who exchange their Galaxy Note 7 with existing Samsung smartphones, to shift into our next model coming in next year.”
[Note 7 Guides, News, & Discussion] force70:
And pigs fly and hell has frozen over too.

Would be nice if it were true and its what sammy should be doing but I will believe it when it happens lol
[Note 7 Guides, News, & Discussion] asaqwert:
Sure, just emt over $1050 plus taxes. :p

---------- Post added at 01:27 PM ---------- Previous post was at 01:23 PM ----------

This is EXACTLY what I would be doing if I went through all of that.

The ONLY reason I'm not at that point yet is because the dealer I got mine from is right beside my office, and we all know them. Not to mention, my rep is actually quite good. My carrier is the one who sucks a big ball.

But if it was just at a regular corporate location or a Samsung store, or a dealer who had lied or misrepresented things, I'd be doing it anyways.

---------- Post added at 01:29 PM ---------- Previous post was at 01:27 PM ----------

No where that even has a pixel xl 128 in stock. Only the smaller ones.
[Note 7 Guides, News, & Discussion] tom0927:
The Samsung store at Yorkdale has the S7E on sale today for 899.99, only black in stock. Not a bad deal for someone that needs to trade-in the Note7 and can also get the $100 credit.
[Note 7 Guides, News, & Discussion] AdrianR2016:
Just posted on Sammobile & Korea Economic: free S8 for the Note 7 customers.

Links in the description.

[YOUTUBE]DX-dZFnkVco[/YOUTUBE]
[Note 7 Guides, News, & Discussion] shanti06:
So that means Samsung online customers are screwed again as there's no option of exchange for them.
[Note 7 Guides, News, & Discussion] Brava27:
I'd rather spend that money on something new. Kijiji has S7 edge for $600-$750

Sent from the Mars Rover
[Note 7 Guides, News, & Discussion] force70:
Yeah $900 for an 8 mos old device isnt that great a deal.
[Note 7 Guides, News, & Discussion] Brava27:
Yeah. I'd rather use a temp S7 or edge for time being since it's already twrp and rooted and 200gb to be used lol. Pixel offers nothing I like, V20 isn't even available and locked bootloader. Might stick with S7 for awhile it seems.

Sent from the Mars Rover
[Note 7 Guides, News, & Discussion] force70:
The TMO V20 BL is apparently unlocked and I like many things about the device but its just doesn't have the asthetics the note 7 does
[Note 7 Guides, News, & Discussion] mrnovanova:
Free Galaxy s8 for those who didn't jump ship. Do you guys believe that?

http://www.sammobile.com/2016/10/23...tedly-let-customers-get-a-galaxy-s8-for-free/
[Note 7 Guides, News, & Discussion] force70:
Nope....whey they put an S8 in my hands then I will beleive it
[Note 7 Guides, News, & Discussion] 1011555:
Exactly what I did, even with the $100 discount the phone still came out to 8 and change plus tax so I got one on Kijiji for 650 and got a $ 25 credit.

However the icing on the cake is that after dealing with this crap for the last month my account got frauded yesterday and someone got a phone on my account. Couldn't even make changes to the account, c's said I was no longer the account holder. Fml

---------- Post added at 06:49 AM ---------- Previous post was at 06:47 AM ----------

Hahaha, yeah right!!!
[Note 7 Guides, News, & Discussion] molanjami:
Samsung today officially confirmed Galaxy Note 7 customers will be allowed to upgrade to the Galaxy S8 or Note 8 for 50 percent off.
[Note 7 Guides, News, & Discussion] blwc:
Whoa there...that's for South Korea. No mention from Samsung USA or Canada. We always get screwed over because Sammy don't like Canadians. I'd be surprised if they bring that program over to North America.
[Note 7 Guides, News, & Discussion] force70:
If they actually do it in Korea they will have to do it everywhere.

They will get crucified by the media if they dont
[Note 7 Guides, News, & Discussion] blwc:
Not necessarily. Canada is well known to be missing out on promotions that Samsung has put out for other countries.
[Note 7 Guides, News, & Discussion] force70:
This is a little more than a normal promotion...
[Note 7 Guides, News, & Discussion] marktang:
Doesn't seem like there's a promotion for Canada according to mobilesyrup.com
[Note 7 Guides, News, & Discussion] force70:
Well ill be trolling sammy canada daily on twitter if they dont equal the offer here
[Note 7 Guides, News, & Discussion] shadowdragon727:
Will just have to wait and see....Samsung needs to do damage control globally.
[Note 7 Guides, News, & Discussion] millicent:
I am also posting this here since I've been wanting forever a xiaomi device with Canadian lte bands: https://xiaomiprime.wordpress.com/2...n-821-6gb-ram-imx318-4000-mah-and-more/ Will you be getting it? It's 860 cad on pre-order at geekbuying.
[Note 7 Guides, News, & Discussion] Msb2017:
Those who ordered online did u get your refund yet?

I ordered from Samsung. Ca returned my replacement last Thursday. Still no news from Samsung or any refund. What about you guys?
[Note 7 Guides, News, & Discussion] shanti06:
Same here. The letter said 3-5 business days so I expect something by the end of this week.
[Note 7 Guides, News, & Discussion] asd313asd:
Id order from Samsung as id assume they'd have more stock than Costco. If you're thinking you may return the phone maybe go with Costco as their return policy is better
[Note 7 Guides, News, & Discussion] mohammedessam:
when i click on the link and add the phone to the cart, it says

Not in Stock

but I'm still able to order it

anyone else getting the same message
[Note 7 Guides, News, & Discussion] asd313asd:
Thats how their preorder system works. Because they are preorders hence not in stock at the moment.
[Note 7 Guides, News, & Discussion] mohammedessam:
I just ordered it

lets see who will ship first
[Note 7 Guides, News, & Discussion] spex714:
Same here! Would have to travel back to sherway gardens for my preorder refund if the website ships faster...
[Note 7 Guides, News, & Discussion] diggmc:
Just pulled the trigger... Order #1901 ?
[Note 7 Guides, News, & Discussion] spex714:
You beat me by 5!

Order Number: 1906
[Note 7 Guides, News, & Discussion] mohammedessam:
Mine is 1799 :)
[Note 7 Guides, News, & Discussion] Brava27:
Pre-ordered 2 weeks ago it seemed. Pickup in store Friday.

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] asd313asd:
What colour did you order?
[Note 7 Guides, News, & Discussion] Brava27:
Silver. Couldn't justify blue, looks girly. I almost did though. Took silver. Black was boring. Been there done that.

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] mohammedessam:
Blue
[Note 7 Guides, News, & Discussion] adsam3927:
Silver doesn't stand out from the crowd...can easily be mistaken for a Note 5

Coral Blue is unique.

But hey ..each to their own !

Preorder #1 @ Sherway !!
[Note 7 Guides, News, & Discussion] DLG187:
Samsung Order #1629 in black for me

Costco order for the wife

Here's hoping for Friday!
[Note 7 Guides, News, & Discussion] mrnovanova:
Dido. Got silver too. When I saw blue I just had flashbacks of the S5. I soo hated that phone. Silver looks super clean. Black looks dope tho, can't front.
[Note 7 Guides, News, & Discussion] Brava27:
I did get a purple back skin from dbrand.com lol

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] force70:
Really?

Obviously cant run it in the phone yet and I know it will be slower but it will still be faster than the 633x card i have now which can barely do 80 read 25 write in the same laptop.

Running 11.0 in the quarter is still better than 11.2 if you know what I mean :D

And cost is rarely something that factors into my decisions on what to buy unless its a major investment like a car...a $200 SD card is not a big deal.
[Note 7 Guides, News, & Discussion] TRoN_1:
Just found a listing on kijiji.ca claiming they sell the REAL Note 7(international, 8 cores, 6GB ram) and not the "fake" Canadian Note 7(quad core 4GB).

True specs?
[Note 7 Guides, News, & Discussion] Brava27:
Faaake

Sent from my Blackberry Bold
[Note 7 Guides, News, & Discussion] LinS123:
So the Samsung online store ships from Tech Data Canada. They're based in Mississauga so here's hoping they ship early so that it arrives launch day.

Order #1730 here.
[Note 7 Guides, News, & Discussion] asaqwert:
I think it will go decidedly south for Samsung if they end up offering a deal on the S8 to customers who swapped their Note 7 for an S7 or S7E but not customers who returned the Note 7 altogether and either got a different brand phone or went back to their old phone for the time being.

That amounts to punishing people who decided that the 8-9 month old S7/S7E was not something they wanted to get stuck in a contract with for 2 years. I'd be pretty shocked if they did that. Though I guess I shouldn't be... companies have done stupider things before. If they do that though, I (and I'm sure many others) will never use a Samsung product again.
[Note 7 Guides, News, & Discussion] GibMcFragger:
That looks sweet. I may look into getting one. The Mix is a crazy phone also.
[Note 7 Guides, News, & Discussion] blwc:
Please follow up with us here once you do get your refund. I'm curious as to how long and how much trouble it will take for this to happen from start to finish. I'm holding off returning mine for this reason. I don't like the feeling of being without $1000+ and not having a phone in hand to show for it.
[Note 7 Guides, News, & Discussion] millicent:
The mix is crazy futuristic though. Too sexy for me I guess..and not sure of lte coverage here.
[Note 7 Guides, News, & Discussion] GibMcFragger:
Yes, and I'm not liking the low display resolution.
[Note 7 Guides, News, & Discussion] force70:
Nice, really nice but no sd card and only 128gb of internal storage.

I just dont get what xiaomi has against sd cards lols
[Note 7 Guides, News, & Discussion] aishakeys:
paypal refunded me tbh samsung online drags their heels i have been waiting since sept 9th got fed up and did a claim