yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] cinek2:
Not sure my note is affected. Charged it a few times now and it doesn't get warm at all. Still going to replace it when Samsung finally sorts out the replacements
[Note 7 Guides, News, & Discussion] californiarailroader:
It's definitely better to be safe than sorry, especially in this case.
[Note 7 Guides, News, & Discussion] Woods97:
Just rang Samsung customer support about the pre order I placed on the 28th and I've been told my shipping date is the 9th still. I'm in the Uk for anybody wondering.
[Note 7 Guides, News, & Discussion] cinek2:
Agree
[Note 7 Guides, News, & Discussion] alltaken123:
CPW have now confirmed that the gear VR is not to be returned and you get a £50 refund to your card. I'm returning and looking out for a potential next phone from Google or LG. Great device , the note 7, but it's a bit unpredictable.
[Note 7 Guides, News, & Discussion] VWnut89:
Mine was randomly rebooting but now its stuck in a boot loop and i cant get it out. :(
[Note 7 Guides, News, & Discussion] RealEvil:
Such a shame - but the damage to Note 7 sales probably cannot be estimated. By the time most people on his thread are offered a replacement, the LG V20 will be out or very nearly out, the new Nexi will be about to be announced, and a certain fruit phone will have been out. Also... in the high end Android world, a certain percentage chop and change devices often enough that this is a nice excuse to use a Note 7 for X weeks then return it guilt free.
[Note 7 Guides, News, & Discussion] @home:
Where did you get it from?
[Note 7 Guides, News, & Discussion] RealEvil:
Also, old story I know, but played with a Note 7 very briefly - it is lovely - but if anyone here thinks its lag free, you live in a fantasy world. Try it side by side with a OP3 or a iPhone 6S+ and its frightening. Totally usable for sure - and if its your only device you will adapt to it - but wow is it noticeable.
[Note 7 Guides, News, & Discussion] D1MKD:
Do you mean that I can return my phone to CPW for a full refund and keep the VR and get a £50 refund on my card as well.

Then buy a phone whenever at a later date? The only reason I've still got my order open at present is because I don't want to lose the VR.
[Note 7 Guides, News, & Discussion] alltaken123:
Exactly.
[Note 7 Guides, News, & Discussion] @home:
Where abouts? I'm not dissing you but my note 7 runs like a dream.

People say it lags but never say where & doing what.
[Note 7 Guides, News, & Discussion] alltaken123:
He's not an exception. Note owner here, XDA report corroborates also...

My note 7 lags hard, heat issues, random restart issues, encryption bootloop issues. Don't dismiss that it is a large issue (not an exception), otherwise XDA would not have written about it in the first place.
[Note 7 Guides, News, & Discussion] B3501:
CPW have just told me to keep the phone and return it to Samsung when they ask for it.

Also the Note 7 is very smooth and fast as smooth and fast as OP3 easily.

No lag or overheating runs perfectly.
[Note 7 Guides, News, & Discussion] bonerp:
I've just registered my cpw with Samsung. They'll change it directly and I keep I keep it in the meantime.

A £50 voucher is only any use if purchasing something else from cpw.... I'd rather have the n7.
[Note 7 Guides, News, & Discussion] alltaken123:
I was told by retail support that I can 100% have £50 and the VR is mine to keep.I can change device and keep VR with £50 or I can change Note 7 for new model and keep VR and £50.
[Note 7 Guides, News, & Discussion] B3501:
Did they tell you that you could keep it until they had a replacement? I thought they wanted them back ASAP.
[Note 7 Guides, News, & Discussion] daindian:
Cpw are a joke. They have no clue. When you return the handset to them only then will you get the credit, but you have to return everything vr etc. The guy allegedly spoke to Samsung whilst on my call and they backed him up which is a lie. I was on hold for a minute, thats not enough time to ring Samsung. Plus what Samsung told me is different to what cpw said. Samsung said they will contact me in a week. Cpw said cpw will and not Samsung cos Samsung passes a list to cpw..
[Note 7 Guides, News, & Discussion] violet182:
I love my phone...dont want to give it up.

When though I deal with "exploding notes" jokes daily.

Only thing I want to exchange it for is because I attempted to root it and triggered knox counter. Now I can't use secure folder or s health....grrr

Won't be rooting replacement unless I can make sure knox counter isn't triggered.
[Note 7 Guides, News, & Discussion] pigglett:
Good luck with that
[Note 7 Guides, News, & Discussion] m00moo:
Had mine since the 31st and no issues whatsoever. No heat issues, no scratched glass (using the Caseology Parallax w/o screen protector). Nice loud (very loud) speaker. Waterproof (dunked into sink). No reboots... and the big one which is no loud bangs or fireballs.
[Note 7 Guides, News, & Discussion] pigglett:
Same here no problems ..no lag etc
[Note 7 Guides, News, & Discussion] zonkkk:
Bull****!
[Note 7 Guides, News, & Discussion] pigglett:
Agreed

Unless you have a recording or that in writing no chance and then they would say person didn't have the authority to offer it anyway

If they told me the time I'd still check my watch ;)
[Note 7 Guides, News, & Discussion] zonkkk:
I have actually returned mine in store, and while I was there they did offer me £50 pounds and another phone if I wanted.

But basically, if you give the Note 7 back (not for swap) you need to give the Gear VR back too!
[Note 7 Guides, News, & Discussion] pigglett:
Which is fair enough :) .. Not CPW fault after all
[Note 7 Guides, News, & Discussion] alltaken123:
I had the store call retail support. They really can do this. No VR required on the scanned return, it doesn't ask for it.

---------- Post added at 06:06 PM ---------- Previous post was at 06:06 PM ----------

That's not the case, if any difficulty I was told to have them call 'retail support' at CPW.
[Note 7 Guides, News, & Discussion] zonkkk:
I'm busy right now. Can I ignore you some other time?
[Note 7 Guides, News, & Discussion] alltaken123:
Wow what's with the hostility?, I'm sharing what I've been told. You need to chill out and stop being so aggressive. If you were told differently then just appreciate that and share what happened to you without resorting to muck slinging, simple stuff really.

---------- Post added at 06:29 PM ---------- Previous post was at 06:24 PM ----------

To those saying that the VR would have to be returned, rubbish. The gift was supplied at cost by Samsung, not CPW. The VR could have been sold/gifted in the time you had the handset, the phone could have recieved damage but it's still returnable due to the recall. You might not have the box, but it's still returnable.

It's not an ordinary circumstance (it's a recall) and it really is the case that CPW are allowing Gear VR gifts to be retained by the customer. The reasoning above is also backed up by the fact that if you return 'everything' and then order again you won't get a free VR this time, you lose out.

Samsung direct orders that had a free gift, they also don't require the free gift for a refund and that's because it's a recall. Looks like somebody lost out on retaining the VR and got seriously bummed as a result. I'll post my return paperwork in the coming days (excluding the VR :)).
[Note 7 Guides, News, & Discussion] zonkkk:
All you have done is spread misinformation on this thread. You said all pre-orders were delayed until Sep. 2nd then 9th... guess what? I received it on Aug 30th... Unfortunately your credibility is 0...
[Note 7 Guides, News, & Discussion] alltaken123:
I also got my order on the 30th, CPW were uncoordinated in what they said. Others also reported delays. You've discovered the uncoordinated information first hand, for instance you were screwed out of your VR and now have to fork out for one again if you want one upon placing a new order.
[Note 7 Guides, News, & Discussion] bonerp:
I'm not returning my vr and I've told them that. They just said no problem.
[Note 7 Guides, News, & Discussion] Qassim:
So given CPW's text to customers (at least sim free ones) was to call Samsung directly, has anyone done that and what are the options that have been given? I said earlier I was going to wait until later this week so that hopefully the situation is clearer for the UK, but just wondering if anyone has had any clear answers from Samsung yet.
[Note 7 Guides, News, & Discussion] bonerp:
I've not received any such text from cpw but I rang Samsung left my details and they'll contact me this week for an exchange.
[Note 7 Guides, News, & Discussion] B3501:
Yes, I received a text from CPW. I rang Samsung and left my details and the said they would contact me within 7 days. Also that it's a minimum of 3 weeks for a replacement.
[Note 7 Guides, News, & Discussion] zonkkk:
You are getting a phone swap. You can keep the VR.

If you are returning the phone and cancel contract taken through CPW you have to give the VR back.
[Note 7 Guides, News, & Discussion] bonerp:
That's pretty obvious
[Note 7 Guides, News, & Discussion] D1MKD:
Ok I'm confused again... I have already sent back just my Note 7. I still have the VR and a Vodafone sim. If I cancel my order completely cancel my contract can I keep my VR and get £50 towards a future CPW purchase? Or will I have to return the free gift (VR) as well?
[Note 7 Guides, News, & Discussion] alltaken123:
Ask CPW and let us all know.
[Note 7 Guides, News, & Discussion] D1MKD:
Ok people I just got off the phone to CPW and they confirmed that if I did go ahead and cancel the contract I would have to return the VR gift. They would still give/let me keep the 50 pounds on the account but no VR.

I'll sit tight for now and see if I get my new device any time soon. They said it would take 3 to 4 weeks to come.
[Note 7 Guides, News, & Discussion] alltaken123:
How did you get through at this time to customer services? They close at 7pm.
[Note 7 Guides, News, & Discussion] D1MKD:
Rang the number provided in the text about the recall I got from CPW a few days ago
[Note 7 Guides, News, & Discussion] alltaken123:
Perfect, thanks. I'm on hold now and checking about VR if handset returned. 5th call today now!

UPDATE: Looks like mine was an exception after all and the VR would ordinarily be returned. Now I need to decide if I want to wait for another Note 7!
[Note 7 Guides, News, & Discussion] apprentice:
All this talk about LG and iphone alternatives is annoying. Are people really going to buy something completely different because of this issue? I mean Samsung are going to replace your phone and offer some compensation and then you will have the phone that everyone writes amazing reviews about. Why would anyone want to change to a completely different operating system?

I bought this phone because it's a Note! I love the S-Pen, the beautiful screen and stellar camera. It's a joy to own and I am not going to let this incident tell me otherwise. These things happen and Samsung have responded to the whole issue admirably. Why else do we all frequent these forums if we didn't love this phone?

I don't give a damn about the next iPhone or the next LG - I am committed to a Note 7 without any further thought.

.
[Note 7 Guides, News, & Discussion] bonerp:
Agree. Apple is not in my ballpark an LG constantly fail to impress. S pen wins hands down for me.
[Note 7 Guides, News, & Discussion] californiarailroader:
Geez, what's with the grumpy mood?
[Note 7 Guides, News, & Discussion] @home:
I agree.

If i wanted an LG I'd have bought one already. I don't care for LG, Moto & crapple.

I bought a note 7 cause that's what i wanted.
[Note 7 Guides, News, & Discussion] Mdizzle1:
Hey guys,

Long time observer of this website but this will be my first post.

I have just had a lengthy chat with Vodafone UK about the availability of the Note 7, the agent repeatedly told me they have received an official statement from Samsung UK instructing them to begin shipping phones to customers on 16 Sept. This is for those customers who preordered phones. Their website currently says 19th Sept for delivery on new orders.

I've been instructed to talk direct to Samsung UK for an updated statement as the one on the Samsung UK site is now outdated (2nd Sept).

I have personally ordered through smartphone company as they were considerably cheaper. Hopefully third parties won't be too far behind the carriers themselves.

M
[Note 7 Guides, News, & Discussion] B3501:
Surely they'll have to replace existing phones before they start shipping new ones?
[Note 7 Guides, News, & Discussion] Mdizzle1:
The 16th of Sept is the date in which Vodafone will ship phones out to those customers who had made preorders, customers that have contacted Samsung to arrange their own replacement will likely have a different date.

Vodafone will be shipping a few days early to preorder customers to ensure those with the potentially faulty phones or had preordered but not received the phone will receive the device as a priority.

New orders will fulfilled on the 19th Sept.
[Note 7 Guides, News, & Discussion] B3501:
Yes but it will still be unfair that even Vodafone customers will get their phones before those who pre ordered for early release and have the phone. Why should Vodafone get new stock before Samsung unless Samsung are getting stock next week? Theyve given me a minimum of 3weeks for replacement.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Pretty sure Samsung will have stock first. Where do you think everyone gets their stock from... Samsung....
[Note 7 Guides, News, & Discussion] Mdizzle1:
Yes I agree.

There are a few possibilities... I've put them in order of most likely to not so much...

1. Vodafone have lied to me about the 16 Sept and delivery of units will be at least 3 weeks from 2 Sept.

2. Vodafone were correct and Samsung will update customers who ordered with them direct with a new delivery date either 16th or sooner.

3. Vodafone are receiving preferable treatment and will be shipping units to customers earlier than Samsung themselves. (not sure about this one).
[Note 7 Guides, News, & Discussion] B3501:
If thats the case then it might be a quick turnaround.

I wish Samsung would be more upfront, there's so much info around we don't know what to believe.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Very possibly. Samsung did mention it would take 2 weeks to produce enough replacement stock, so it will depend how they choose to handle this logistically.

Thus is the reason I registered my replacement via Samsung and not CPW.

However, I'm still not expecting a replacement until the week of 26th Sept though...
[Note 7 Guides, News, & Discussion] Mdizzle1:
My preorder is with a third party which I am stubbornly keeping in place as I am getting a much better deal than Vodafone direct plus I have a VR headset as part of my order. I can imagine third party sellers will be the last on the list to receive stock... I could be waiting a while.
[Note 7 Guides, News, & Discussion] jah:
Original pre orders with Three that were to be shipped around 20th September will now be shipped in October.
[Note 7 Guides, News, & Discussion] Mdizzle1:
Sounds ominous but I'm sure we will have a much clearer picture by the end of this week.
[Note 7 Guides, News, & Discussion] bonerp:
preorders largely came out of samsung and cpw aligned so it would be daft not to deal with these first, then next priority and so on. There is a lot of hearsay and rumours on here and none of us will know until Samsung confirm later this week or next (or the next) when they might arrive.

I don't think any new devices will be available until last week Sept / first week Oct. My build date is 8/8 and I took delivery on 30/8, but now they also have the problem of fixing a battery problem / ramping up production on exchange phones. This will put early to mid sept phones back to late Oct while the recall is addressed - at best.

Don't hold your breath on this one....it may take a while which could be why samsung aren't rushing to collect phones from us now cos they know it'll take some time to build a plan, address the stock issues of replacement batteries (without causing another issue from rushing it!), and lining up distribution channels across multiple countries and their associated retail sellers. Huge job. Sit back and relax.
[Note 7 Guides, News, & Discussion] xxnoelziexx:
Had my note 7 since last Tuesday 30th August, this was a direct order/upgrade through Vodafone. The text messages started on Friday from Vodafone advising customers to contact Samsung. After two phones calls to Vodafone and two to Samsung I am now awaiting a call back from Samsung regarding a replacement. Serial Number and IMEI were given to Samsung last Saturday.

Received a call from Vodafone UK yesterday who told me Samsung will deal with the return and not Vodafone which I find really odd. Say a problem developers further down the line, my contract and sale was placed with Vodafone my IMEI or serial number will not even scan or show on Vodafone systems.
[Note 7 Guides, News, & Discussion] thebiker:
Hi Guys,

Is there any shop in London where I can buy a new or "used" SIM free Note 7? I preferred the EU version. I know the recall situation but maybe .... My girlfriend is in London today and tomorrow so an exact place would be nice. :)

Thx
[Note 7 Guides, News, & Discussion] jonboyuk:
So I thought we were getting a definitive replacement. I just had this from Samsung via e-mail. Now they're saying replacement *or* repair. WHA??
[Note 7 Guides, News, & Discussion] Qwertywasd:
I also received this email, I've competed this point that I will not be accepting a repair and only a NEW phone based on the age of the phone.

If they are unable to do this, i'll be requesting a full refund.
[Note 7 Guides, News, & Discussion] jonboyuk:
Good! I agree too, I don't want some repair as I need a replacement on the same day that I give them my device. I refuse to go without a phone!
[Note 7 Guides, News, & Discussion] cinek2:
same here
[Note 7 Guides, News, & Discussion] cosimoss:
New firmware has arrived:

http://xdaforums.com/note-7/how-to/firmware-update-uk-n930f-t3455966
[Note 7 Guides, News, & Discussion] Mdizzle1:
Samsung UK have emailed me back to tell me the first units will be shipped from. 9th Sept, they cannot comment on when UK stores/carriers will receive stock.
[Note 7 Guides, News, & Discussion] Woods97:
Rung up Samsung order team about my Pre order and they are still saying the 2nd wave of pre orders which is me are being shipped on the week after the 9th.
[Note 7 Guides, News, & Discussion] iom_jack:
To those included in the 1st 1000 pre-orders from Samsung, Any incident that the item exploded or burned? what number are you? is there any reported incident happened in UK already?
[Note 7 Guides, News, & Discussion] cinek2:
got it on XEU a few days ago.
[Note 7 Guides, News, & Discussion] B3501:
XEU is always first for updates.

---------- Post added at 01:57 PM ---------- Previous post was at 01:56 PM ----------

No reported UK incidents yet. Mine is absolutely fine, runs like a beast!
[Note 7 Guides, News, & Discussion] iom_jack:
I called Samsung Helpline today and managed to get thru easily. They took my details and phone detail (SN and IMEI) and informed me that I will get a call from them 7 day from today.

They also mentioned that, Samsung will give (again) a free stuff as a goodwill gesture.

AWESOME! Kudos to Samsung and on their Note 7.

---------- Post added at 03:05 PM ---------- Previous post was at 03:04 PM ----------

likewise but it's a bit alarming that my unit can be one of those affected by faulty battery thingy!!!
[Note 7 Guides, News, & Discussion] B3501:
Yeah, that's why we should return it. Just keep checking it when it's charging.
[Note 7 Guides, News, & Discussion] cosimoss:
Runs cold, like a beast.

Mine was 38 and was made in Vietnam on 19:08.
[Note 7 Guides, News, & Discussion] ooMoo:
I never got a confirmation or told what number i was in the 1st 1000 they just took my money and the phone arrived.. 1st email i got was 2 days after it arrived confirming it had been delivered
[Note 7 Guides, News, & Discussion] pigglett:
Mines 0519 of 1000

No reboots , boot loops or overheating

got a little warm before with the fw update but not hot
[Note 7 Guides, News, & Discussion] jonboyuk:
Mine was in that 1000 too, but I have no idea which # it was. Anyway, phone is awesome and never seems to get too hot (even on fast charge).
[Note 7 Guides, News, & Discussion] gavinfabl:
Samsung arent going to openly admit if there were or weren't any incidents in the UK. It is not wise to believe at face value what you have been told. (sadly)
[Note 7 Guides, News, & Discussion] kossiewossie:
I have 2 Note 7's at home (one is a work phone and the other is for personal use) at the moment both XEU CSC and with the latest firmware, No heat issues when charging(fast charging on a wireless pad) or normal usage and no issues with rebooting or boot loop on either, I depend on my phone for work badly and I have sold my s7 Edge when i received my note 7. Im holding out until I can get a replacement right away, but going by this thread it seems like 3-4 weeks before we get the new batch of problem free phones. kinda worried to have two bombs sitting around me all day lol.
[Note 7 Guides, News, & Discussion] bonerp:
If there was it'd be in the news!
[Note 7 Guides, News, & Discussion] B3501:
Come on Samsung UK tell us what the hells going on, this is ridiculous!
[Note 7 Guides, News, & Discussion] gavinfabl:
If only that was true. Not everything gets reported. A lot of stuff does get hushed up and this is not unusual. Although social media does make this harder to do.
[Note 7 Guides, News, & Discussion] Mdizzle1:
Vodafone date looks quite promising, bearing in mind this is for new orders. Expect preorder customers will receive their new units the week before.
[Note 7 Guides, News, & Discussion] gavinfabl:
Exchanges will start in the UK, 19th Sept.
[Note 7 Guides, News, & Discussion] Batfink33:
I asked Samsung today again when they would give me details and again they said within 7days.They also wouldn't tell me when a replacement will be ready.
[Note 7 Guides, News, & Discussion] cornelito:
My device randomly reboots 1-2 times per day but it's pretty cold while fast charging (battery temp = 33C)

Does random reboots indicates that my phone is affected ? Is there any known solution for random reboots ? Thx.
[Note 7 Guides, News, & Discussion] Mdizzle1:
Have you done the recent firmware update?
[Note 7 Guides, News, & Discussion] bonerp:
I've started having random lock ups and reboots. Earlier today I tried to send a text while listening to music and I suddenly got hideous feedback/buzzing and it restarted twice.

Yesterday I couldn't make a call until after a forced reboot.

I wonder if the recalled units will receive a 'fix' to stop this.....
[Note 7 Guides, News, & Discussion] Mdizzle1:
Hopefully this will be fixed in the short term if not surely the nougat update will fix these issues. Its strange that other users have no issues at all using the same device. Have you tried a factory reset and then setting up the phone manually rather than syncing automatically?
[Note 7 Guides, News, & Discussion] Batfink33:
Strange, I've had nothing like that. Hopefully the new devices won't have anything like this although if they're manufacturing millions of new devices I hope their QA doesn't go down the drain.
[Note 7 Guides, News, & Discussion] jongilluley:
Just read on Gizmodo that Samsung have said the process should start on the 19th Sept. That they are arranging the details with retailers and networks to make the process smooth and that they wont start shipping new orders until the majority of replacements are done.

I'm in the UK and haven't had any issues or heat issues since getting the coral blue version on the 30th Aug.