yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] bonerp:
thats what I was told at lunchtime today then an hour later I got a delivery notification. I had no pre warning of delivery like I did for the previous note! I took my phone to store and ordered the exchange from there. Given them my new home address 3 times now but had it delivered to work - luckily as still got old home address on the invoice....they really are useless.

Just reinstalling everything via smart switch and its very warm but no fire yet!
[Note 7 Guides, News, & Discussion] jah:
Dip in water to keep it cool!
[Note 7 Guides, News, & Discussion] BaZ87:
I'm still waiting on them to sort out my upgrade issue. Although on their system my order was reversed, Vodafone rejected the upgrade reversal because some details didn't match. On Friday I went into CPW and with me their they contacted Vodafone again to make sure the details matched so that they could reverse the upgrade but I'm still waiting. If the situation ever gets resolved I then have to go back to CPW to put my order back on their system and then they can arrange the exchange :/

And I still haven't received my VR yet! They're lucky my phone hasn't had any issues like others have or I'd be royally *****ed off.
[Note 7 Guides, News, & Discussion] jongilluley:
Had my replacement Note 7 from O2 since Monday and it's running fine....

Doesn't heat up whilst charging, heats up a little if using it whilst charging but nothing majorly worrying and I haven't had any bootloops or unwanted reboots...

Oh and it's running super fast with no noticeable lag.

Oh and I don't have any worries about it exploding which is probably the biggest plus point in my eyes!
[Note 7 Guides, News, & Discussion] Troll amiga:
the same here from o2 on monday and all seems ok
[Note 7 Guides, News, & Discussion] jah:
Looks like my N930FD dual SIM from Dubai will be dealt with next week around the same time as those who had direct Samsung purchases.
[Note 7 Guides, News, & Discussion] The Phone Company:
^Well jeal!!

Any scratches yet? Does the screen crack if you drop it from 2 inches? ;)
[Note 7 Guides, News, & Discussion] violet182:
ordered mine yesterday as soon as CPW opened...then got an email today stating that it had been delivered.

So I picked it up at lunch time. Super fast. I didnt return any accessories, the box or spen :)

Only I am having the same issue with knox, s health and secure folders...it says it has been modified.

---------- Post added at 03:10 AM ---------- Previous post was at 03:08 AM ----------

Did you figure anything out with this knox issue? I am having the same issue with knox, s health and secure folders...it says it has been modified.
[Note 7 Guides, News, & Discussion] Con1750:
Ordered my on Monday at 9 AM was quoted for tuesday delivery, still nothing, bloody joke ..
[Note 7 Guides, News, & Discussion] BaZ87:
You just handed over the handset and they didn't ask any questions about the box or accessories?
[Note 7 Guides, News, & Discussion] iom_jack:
Anyone else received their replacement before 19th? none yet?
[Note 7 Guides, News, & Discussion] bonerp:
I've got a weird message on my replacement which I didn't get on the first. When opening Samsung secure folder is says not possible due to illegal software . Anyone else has this?
[Note 7 Guides, News, & Discussion] violet182:
Thats exactly what my post above yours is about.

But I checked in download mode...it says that knox has not been triggered and status is official...warranty is NOT void..

So I am trying to restore the firmware via smart switch on my mac. Then I will see. It must be something to do with test software for the batteries or something.

---------- Post added at 04:07 AM ---------- Previous post was at 04:01 AM ----------

Well the lady didn't even want my Note 7 back! But I came clean and told her she should be taking it back. (She was confused because the guy submitted it as a phantom return and let me keep using the handset while I waited for the replacement)

But she asked if I had the box and I said no I was told by Customer care that I didn't need to return it. She said if I was in the area I should bring it by to drop off because there may be an issue with the charger (don't believe THAT).

I had ejected the spen and if she asked for it I was going to say it must have fallen out in my bag. But she never asked.

Then I left the store quick smart.
[Note 7 Guides, News, & Discussion] Rob F1UK:
Mine is here too - ordered yesterday and arrived instore by lunchtime today, I had to pop in and ask for it though as they didn't seem to be aware it had arrived.

Anyone done the firmware update, or are we steering clear of it for now?
[Note 7 Guides, News, & Discussion] bonerp:
Let us know if it solves the problem. I've tried clearing cache etc with no joy. Get a bit farther through settings and security but then fails again.

It can go back if a further problem has been installed as I use secure apps and a health
[Note 7 Guides, News, & Discussion] Note7wilko:
I am struggling to get in store so phoned up and to sum up they won't do anything at cpw over the phone even if this was the original order method.

For those who did a phantom return was it an easy thing to do ? What details did they need ? I have a friend works for cpw and may ask him to do the same for me.
[Note 7 Guides, News, & Discussion] violet182:
I brought my phone with me and he checked the imei to make sure it was the right phone. Then he told me not to lose it or damage it while waiting for the replacement. But I had to go through 2 CPW employees before the 3rd one would order it for me. It really helped to show him this document from CPW intranet , but you might have to find a nice store employee. I went to CPW on the strand near Covent garden
[Note 7 Guides, News, & Discussion] MaestroSeven:
Nononomkno
[Note 7 Guides, News, & Discussion] Note7wilko:
I have a friend who works for them locally I will see if he can do it . I don't trust them to pass the phone back . And be waiting 3 weeks
[Note 7 Guides, News, & Discussion] Con1750:
For those who have received CPW orders which colour were they?
[Note 7 Guides, News, & Discussion] bonerp:
Black
[Note 7 Guides, News, & Discussion] Con1750:
Odd mines black as well, honestly cant understand how its a first come first served basis yet I did this process before anyone who has posted here via CPW, so frustrating
[Note 7 Guides, News, & Discussion] bonerp:
You not got yours yet?
[Note 7 Guides, News, & Discussion] alltaken123:
Mine didn't come in today, I'm told it will definitely be tomorrow. Not to worry - still using my recalled Note 7 and it gives me time to take pictures of the screen bleed gap and battery temperatures to compare with the new device. Going to look for scratches too since i've been running the device naked.
[Note 7 Guides, News, & Discussion] Con1750:
Nope been two days for mine and my original note broke after two days! Called the store twice and they have no info just say I need to wait, find it hard to believe they cant communicate with their other departments.
[Note 7 Guides, News, & Discussion] bonerp:
I was told the same. They didn't want to make promises to let me down. Then a phone turns up 23 hrs after i returned the other!
[Note 7 Guides, News, & Discussion] pigglett:
A friend got his replaced today from Vodafone via CPW
[Note 7 Guides, News, & Discussion] violet182:
FIXED! Now I can finally use secure folder. (I attempted to root my first note and then couldn't use s health or secure folder. So I was really looking forward to being able to use them on the replacement )

I used smart switch to use Emergency software recovery initialisation and chose device reinitialisation on the smart switch menu bar. It downloaded the firmware and update and installed. Now its smooth as silk.
[Note 7 Guides, News, & Discussion] bonerp:
Is that on pc?
[Note 7 Guides, News, & Discussion] violet182:
I am finding it a little hard to trust my phone won't blow up....its like taking baby steps again.

Also, now that I used it without a screen protector for weeks, I don't want to apply one. I may just keep it in a pouch or something....the oleophobic coating is sooooo nice to use.

---------- Post added at 06:33 AM ---------- Previous post was at 06:29 AM ----------

I used a mac.
[Note 7 Guides, News, & Discussion] bonerp:
Just running it now
[Note 7 Guides, News, & Discussion] dai_griff:
Anyone on 3UK got a replacement yet?
[Note 7 Guides, News, & Discussion] cosimoss:
What a mess but should be third time lucky with Samsung's UKMail collection of the recalled note. UKMail do not provide any packaging for the collect, you have to box it or whatever. They will add the delivery labelling. I am now in need of a freebie or two...
[Note 7 Guides, News, & Discussion] trickie69r:
I spoke with Three yesterday and they have said someone will be in touch in the next few days and that the latest news is they are awaiting stock of the new handsets, once new stock is received, it will be a simple courier exchange.

Fingers crossed they are ready for the 19th Sept roll out!!

What I find funny and annoying is when I spoke to them, they were telling me the recent update from Samsung is they are replacing all handsets due to battery issue. I then pointed out to them that this has been know for the the last couple of weeks.
[Note 7 Guides, News, & Discussion] alltaken123:
Another day of Note 7 CPW delivery roulette is just beginning. Will your phone be available in store today? Will it be randomly delivered to your house? Will your current Note die a death like mine just did? :( Device won't charge, replacement can't come soon enough!!!
[Note 7 Guides, News, & Discussion] jah:
Yep, my Note 7 also stopped working and won't charge. Perhaps better that the battery died quietly rather than die in a blaze of glory [emoji12]
[Note 7 Guides, News, & Discussion] alltaken123:
It's lying to me, a few restarts and it's on but lagging. I think it's perhaps over volting - if it explodes at least I'll have a more interesting return.
[Note 7 Guides, News, & Discussion] bonerp:
I would recommend to all to reinitialise the device via smart switch PC or mac before you install everything because you'll be wasting time if you have the issue above with unauthorised software being present - suspected to be test software.

So far, no bootloops, no heat, no freezing - its awesome. Just a shame I can't get a screen protector to stay on!!
[Note 7 Guides, News, & Discussion] ajay83:
New one delivered the other day. Working great so far....:p
[Note 7 Guides, News, & Discussion] alltaken123:
Probably only fair to acknowledge that it was [MENTION=5206779]violet182[/MENTION] who found this solution.

---------- Post added at 09:14 AM ---------- Previous post was at 09:13 AM ----------

But you already gave it to the delivery driver when you had your new device delivered :p
[Note 7 Guides, News, & Discussion] ajay83:
Yep, he took it regardless :fingers-crossed::o
[Note 7 Guides, News, & Discussion] Con1750:
At least you feel the same as I do, getting tired of all this waiting.
[Note 7 Guides, News, & Discussion] alltaken123:
I was waiting to see if you would pipe up, you did :D
[Note 7 Guides, News, & Discussion] ajay83:
lol:laugh::laugh::laugh:;)
[Note 7 Guides, News, & Discussion] cjensen25:
I am yet to receive my phone (not a recall) from CPW. They are apparently receiving stock on the 19th and that's when I should expect a delivery notification
[Note 7 Guides, News, & Discussion] alltaken123:
Get to the back of the queue you, they've got replacements to sort out first ;) In all seriousness I do hope they get to yours quickly.
[Note 7 Guides, News, & Discussion] indie:
Just been on the phone with CPW in Harrow and they are denying that any exchanges are taking place at the moment. They didn't even know about the load S6 handsets until a Samsung Rep magically appeared in the background and said they ARE giving loan handsets. The manger said they are getting loads of Note 7's between 25-29th for exchanges and pre order fulfillments. He also said something about CPW loyalty team getting in touch and £25 credit to the account.
[Note 7 Guides, News, & Discussion] bonerp:
No intention to steal someone elses thunder....:silly:
[Note 7 Guides, News, & Discussion] cjensen25:
Haha. I did ask about priority and they couldn't specify who would be receiving what out of the stock. They kindly gave me £50 discount (cash) too
[Note 7 Guides, News, & Discussion] alltaken123:
Stop grandstanding already :victory:

---------- Post added at 09:53 AM ---------- Previous post was at 09:52 AM ----------

Fantastic, I'm told (this changes every 30 seconds btw) that stock is currently for replacements only and that no devices are to be given to pre orders what so ever, at least that is what the memo to the stores says.
[Note 7 Guides, News, & Discussion] indie:
Now they just said there is no more stock showing on their system for Note 7 replacements from the limited stock they had. They said I will have to wait until the 19th to get the Replacement S6 until I get a replacement note 7. CPW is a bloody joke, no one knows what's going on.
[Note 7 Guides, News, & Discussion] alltaken123:
My phone has arrived in store, off there now :)
[Note 7 Guides, News, & Discussion] indie:
Can you ask the guys in store what PLU? code they used for the exchange as the Harrow store said they couldn't find any on the system. all Note 7 was showing as 0 in stock
[Note 7 Guides, News, & Discussion] alltaken123:
Mine was put through as a 'phantom' return if that helps. Didn't take a s6/edge as replacement loaner either.
[Note 7 Guides, News, & Discussion] Con1750:
So mine still hasnt arrived, I honestly dont understand, I did it incredibly early yet im still waiting for mine ..
[Note 7 Guides, News, & Discussion] D1MKD:
I hear your frustration. I sent mine back on the 30th August as it arrived with a faulty screen. Haven't heard a peep from CPW since then... I've been instore twice still no joy :crying::eek:
[Note 7 Guides, News, & Discussion] alltaken123:
The gent who did my swap looked at me very puzzled and said a 'PLU'? It is apparently used for new orders and not exchanges, he suggested that the person doing yours must be a 'muppet'. I'd try another store as it's very easy for them to do. Mine was ordered for Next day delivery to store on Tuesday, arrived today (Thursday for anyone reading in furture) so 2 days.

Replacement has a noticeable difference in build quality, it is improved in this version, no 'gap' around the edge or light bleed. No lag at all, it's just as zippy as the S7 edge it replaced, cool even during setup!

Off to try the firmware re-download that's proven successful for [MENTION=2600422]bonerp[/MENTION] and [MENTION=5206779]violet182[/MENTION].

Lastly, a massive well done to Samsung in handling this, CPW and carrier issues aside, it's no easy task manufacturing millions of new devices and shipping around the world in just over a week!

P.S As an aside, CPW Manager laughed and said tomorrow is 'hell day' since the iPhone is launched and no stock is coming to the store, glad I got it sorted before all of that :D
[Note 7 Guides, News, & Discussion] bonerp:
I agree great job Samsung but I guess the stock just came from their existing production line avoiding the fateful SDI batteries samsung themselves produced! Even so, and we've all done a lot of moaning, good job overall. CPW are a bit random and have been less than the best but guess they've been having problems based on limited stock and too many 'muppets' who haven't had clear guidance.

Cant find a screen protector that works so naked it is!
[Note 7 Guides, News, & Discussion] indie:
Oh man they really must be awful. I will call another store local to me in Harrow to see what they say. The person dealing with mine said she has tried all the PLU's and it was showing as all 0 stock. God I'm starting to regret buying from CPW
[Note 7 Guides, News, & Discussion] alltaken123:
Agreed - I also asked about scratches and both his personal device that he's waiting to swap and the demo unit have suffered no scratches, my just returned device was also pristine and was run naked from receipt. CPW dropped their demo unit when unpacking it (Surprised?) and that was also fine.

---------- Post added at 12:40 PM ---------- Previous post was at 12:34 PM ----------

You should be able to do everything over the phone with a store, ask them to do a phantom return of your old device since you don't want an S6/S6 edge as a replacement (I guess) then it should come into store that way. I think the stock is separate on the system to stop the morons from selling Note 7 devices to new customers or fulfilling orders before replacements are done. Great in concept but monkeys are operating the system...
[Note 7 Guides, News, & Discussion] pigglett:
http://www.phonearena.com/news/Carp...sung-Galaxy-Note-7-units-to-customers_id85426

Poor reporting like this does not help .. :(

U.K. retailer Carphone Warehouse is apparently sending out refurbished Samsung Galaxy Note 7 units to some of its customers who had purchased a brand new phone when it was launched. A loyal PhoneArena reader has received what he thought was a brand new replacement Galaxy Note 7 from the U.K. retailer. He also received an email stating that Carphone Warehouse received some replacement (emphasis ours) Samsung Galaxy Note 7 units on September 9th and has sent them immediately to stores to be used for customer exchanges. Note that the letter does not say whether the replacements came from Samsung.

Our reader has provided us with the IMEI and serial number of the replacement phone. The serial number starts with RF which indicates a refurbished phone. And Carphone Warehouse did not send the replacement in a new box which is how most refurbished models are received.
[Note 7 Guides, News, & Discussion] alltaken123:
Yikes! Going in to store seems like the safest option. My replacement was sealed and serial begins RF - Refurb?
[Note 7 Guides, News, & Discussion] Batfink33:
Could this be why some are having the smart folder not working saying the system has been modified? Are the units being send out refurbs?
[Note 7 Guides, News, & Discussion] Con1750:
From what ive heard thats untrue, people are receving fully boxed phones with the indicated sticker label as samsung said.

On a side note my CPW replacement is still stuck in fulfillment and has not entered delivery network, whether this is due to lack of stock or not I dont know they cant tell me
[Note 7 Guides, News, & Discussion] pigglett:
Well my 0519 in the 1st 1000 Direct from Samsung had RF in serial number so that means REFURB .. NOT... its just BS by phonearena

If Phone Arena told me the time I'd still check my watch
[Note 7 Guides, News, & Discussion] BaZ87:
Slowly but surely I'm getting there with CPW. Asked to pop into store again so they can call Vodafone. CPW have again requested to Vodafone to reverse the upgrade so that they can put my order back on the system - they can't put the exchange through until this is done because in CPW's systems eyes I don't have a phone. If this can't be done then they said I may have to wait until 21st October when any new orders are being fullfilled.

I did finally get my VR today though and along with the £50 credit which was promised (getting that when the exchange is sorted though) I was offered a free case but as I have 3 already I thought I'd be cheeky and ask for a pair of Sony wireless earphones instead and they said yes - I'll get them when the exchange is sorted too.
[Note 7 Guides, News, & Discussion] alltaken123:
Don't forget to use build 53 of Chrome otherwise you will have 'mediaserver' drain on your replacement device:

http://www.androidpolice.com/2016/0...me-53-adds-android-pay-support-bluetooth-api/
[Note 7 Guides, News, & Discussion] Con1750:
Out of interest how are they giving the 50 quid to you? Was offered to me but wondering if its store credit or what?
[Note 7 Guides, News, & Discussion] alltaken123:
Mine was just refunded to my card by CS over the phone.
[Note 7 Guides, News, & Discussion] bonerp:
Which one?! I have build 52 and no problems yet.
[Note 7 Guides, News, & Discussion] alltaken123:
There is a confirmed bug that utilises the process mediaserver, many Note 7 users had drain because of it. If you update yours with the 53 apk it should avoid any potential drain.
[Note 7 Guides, News, & Discussion] BaZ87:
I was told it was just money back to me. I guess either a refund to whatever card you paid with or a cheque.
[Note 7 Guides, News, & Discussion] bonerp:
mirror ending 701 then?
[Note 7 Guides, News, & Discussion] violet182:
Fantastic ! Loving my replacement , it's fully set up and seems to run a bit cooler???
[Note 7 Guides, News, & Discussion] bonerp:
Mine is - 7.2 is much better than 7
[Note 7 Guides, News, & Discussion] violet182:
Can you show them this document
[Note 7 Guides, News, & Discussion] violet182:
Hahaha.. .. thank you for defending my honour/troubleshooting steps.
[Note 7 Guides, News, & Discussion] Con1750:
So did anyone actually receive one other than phantom returns? Personally I gave mine back there and then as it wasnt working anyway. Starting to think the donuts have put it through as a new order or something.
[Note 7 Guides, News, & Discussion] alltaken123:
Replacement battery type in my device is SDI. I had the square on the box so perhaps some SDI batteries are okay?
[Note 7 Guides, News, & Discussion] Batfink33:
It's not to do with SDI apparently. There's a post on here somewhere where it's explained..... Here it is

http://xdaforums.com/showthread.php?p=68561817
[Note 7 Guides, News, & Discussion] californiarailroader:
According to this, Samsung is still investigating-

"Samsung Electronics Co. blamed a minor battery manufacturing flaw for prompting a global recall of its Galaxy Note 7 smartphones and is seeking more time to investigate the cause behind its deepest crisis in years.

The Korean company outlined the preliminary findings in a report to the country’s*technology standards agencythat hasn’t previously been released. Initial conclusions indicate an error in production that placed pressure on plates contained within battery cells. That in turn brought negative and positive poles into contact, triggering excessive heat. Samsung however stressed that it needed to carry out a more thorough analysis to determine “the exact cause” of battery damage."

http://www.bloomberg.com/news/artic...small-battery-flaw-for-igniting-note-7-recall

Meanwhile, another car caught on fire from a Note 7 here in the US. I'm glad to see Britain getting their new ones, it'll probably be a while before ours come in, the CPSC (Federal Government agency) still hasn't made a final determination.
[Note 7 Guides, News, & Discussion] Batfink33:
With the CPSC involved in the US they'll need to prove beyond doubt they know what was wrong and corrected it.
[Note 7 Guides, News, & Discussion] MKchrias:
Just gone to cpw to collect mine. Not arrived currently in fulfilment. No stock showing in wharehouse
[Note 7 Guides, News, & Discussion] alltaken123:
CPW have given me the £50 refund but also a free case £39.99 S View Standing Cover. Might be useful for anyone who has done a swap.
[Note 7 Guides, News, & Discussion] Con1750:
Same for me, what blows my mind is they arent fulfilling the replacements in date order, so god knows how they are doing it.

I spoke to Customer Services, apparently they are unable to liaise with their own warehouse on the matter, how is it customer services is unable to contact a vital part of their own business? Obviously the warehouse has no telephones and the workers do what they like without direction.
[Note 7 Guides, News, & Discussion] Batfink33:
I'd say customer services are just trying to get you off the phone.
[Note 7 Guides, News, & Discussion] MKchrias:
First cpw cs rep said store shouldn't have given me a delivery date as nothing was showing on there system. Checked invoice when I got home clearly states wed 14th.

Tried cs again this one said store needs to "unlock fulfilment with code 192". Another visit tomorrow as they close at 6:30.