yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] trickie69r:
Just pre-ordered my Note 7 Black Onyx from Three as an upgrade and was told I would get the new Gear VR and £50 amazon voucher.

I should get delivery on 30th Aug.

Have now ordered the Tough case from Casemate and will flash BTU stock as first priority. :D
[Note 7 Guides, News, & Discussion] BaZ87:
Has anybody heard of CPW stores having these in stock already? Somebody claiming to work for CPW has said on another forum that his store got them in stock yesterday.
[Note 7 Guides, News, & Discussion] jah:
Thanks Gavin. CPW Telephone order made me nervous as they won'te email a receipt or text a reference number. In these days of online shopping all channels should be integrated.
[Note 7 Guides, News, & Discussion] SColl07:
Currently sat in a CPW store trying to sort my refund out. Have been here for the last 40 mins. System/IT issues the cause apparently. On phone to IT but not much help apparently.
[Note 7 Guides, News, & Discussion] Batfink33:
"System/IT issues" good excuse for them.
[Note 7 Guides, News, & Discussion] Con1750:
Seems to be a recurring theme with them, probably try and brush you off till after 14 day period, let us know how it goes also looking at returning mine to CPW pretty soon as they are just giving people the runaround, telling people samsung will replace them, it even now says on their website the place of purchase or operator will replace them, although this a direct paste from samsungs site quite clearly.
[Note 7 Guides, News, & Discussion] mitchec1:
Speak to the cs,

I had the option of refund, swap for another phone or wait to swap my phone out
[Note 7 Guides, News, & Discussion] SColl07:
Staff have accepted the returned, no questions asked, didn't even check the contents of the box. Processing the refund through the till system appears to be the problem, keeps coming up void potentially due the value.
[Note 7 Guides, News, & Discussion] Con1750:
Thanks for the update, when did you purchase out of interest?
[Note 7 Guides, News, & Discussion] Troll amiga:
who cares we are geting new ones
[Note 7 Guides, News, & Discussion] SColl07:
Ordered on 19th Aug. An hour wasted this morning and i am still not any far forward in getting a refund. Staff have taken my contact number and will give me a call when they make some progress. The baffling thing is 30 seconds to take payment, it should take the same time to reverse payment.
[Note 7 Guides, News, & Discussion] gavinfabl:
Refunded in local CPW store for a sim free Note 7 that came with a free gear. Wouldn't refund without gear VR but refund done. No compensation offered.
[Note 7 Guides, News, & Discussion] Con1750:
Yep that doesnt surprise me, I went into my local store last week and told them to update me with any information on a return, they took my details and offered to call me back further in the week? fast forward a week and still not call, called the store and spoke to the assistant manager who was just extremely unhelpful and told me it would be 21st october for a replacement (strongly believe this wont be the case as it even states on their website now that existing owners will be dealt with first)

Honestly id be suprised if they gave you a call back but I guess that depends on the member of staff really, if they were just willing to be helpful and give clear and consise information people wouldnt wanna return the damn thing.
[Note 7 Guides, News, & Discussion] californiarailroader:
Good point, I guess we'll have to wait and see. Good luck to you guys, and to every country, this is sure a messy situation, or should I say hot.
[Note 7 Guides, News, & Discussion] gavinfabl:
The Note 7 was released officially on 30th August. The 2nd September date was used for marketing purposes to make people pre order early. Now Samsung is trying to spin it that the 2nd was the official date. Laughable.
[Note 7 Guides, News, & Discussion] jongilluley:
Ok so I've just been called by O2.

And they have confirmed my replacement Coral Blue Note 7 will be delivered/swapped at my home address Monday 12th September...

So things seem to moving forward quite quickly in the UK now.
[Note 7 Guides, News, & Discussion] riz157:
02 seem to be getting matters sorted for some
[Note 7 Guides, News, & Discussion] Batfink33:
That's mine returned to CPW, they had system problem and told me to keep an eye on my account to make sure the money is refunded(I'll be keeping a big eye on it!). They said theyd had no word on when to expect them back in stock, only that it would be around 4 or so weeks.
[Note 7 Guides, News, & Discussion] Mdizzle1:
Has anyone had a call to say there onyx black unit will be replaced soon?
[Note 7 Guides, News, & Discussion] @home:
Yes, 4th October direct from Samsung
[Note 7 Guides, News, & Discussion] Mdizzle1:
Why are the black units shipping so much later than the blue?
[Note 7 Guides, News, & Discussion] SColl07:
Still not any far forward with my CPW refund, went back into store who advised they are still waiting on IT. I requested the phone back and took it to another store and same problems there. They suspect it is an issue with the card (don't believe it to be) and will try another card tomorrow. Their till system freezes as soon as they submit the refund, across two stores and 5 tills.
[Note 7 Guides, News, & Discussion] Con1750:
All sounds awfully convinient to me! my last day to return should be Tuesday, undecided yet as I do want a note just hate being left in the dark, if I go in and manage to get a refund however ill post it here.
[Note 7 Guides, News, & Discussion] Note7wilko:
Cpw now have recorded message saying they will handle swap out from 19th dept and they will be contacting us. Let's wait and see
[Note 7 Guides, News, & Discussion] gavinfabl:
When I got my CPW refunded in local store this morning, to process it, the manager needed a special code. He wasnt sure what it was, but one of the staff found it. Refund was then processed. This was circa 10.30am.
[Note 7 Guides, News, & Discussion] dadeadman:
Any idea if Samsung is giving out any gift or voucher as compensation? Or is it just for the Americans
[Note 7 Guides, News, & Discussion] Con1750:
I bought from CPW directly, they are giving £50 provided you exchange it and dont return it for a refund, pretty sure Samsung are offering nothing because they are giving free handsets in the first place.
[Note 7 Guides, News, & Discussion] bonerp:
Mines powered off now based on latest advice from Samsung. I hope the replacements sort the current issues.
[Note 7 Guides, News, & Discussion] MKchrias:
Latest on samsung uk site

http://www.samsung.com/uk/note7exchange/
[Note 7 Guides, News, & Discussion] jongilluley:
Ok so I now have an order email from O2 confirming next day replacement of my Coral Blue Note 7 on 12th Sept.

Now to just get this phone backed up by Monday and await the delivery guy...
[Note 7 Guides, News, & Discussion] Batfink33:
No special code needed for mine but the systems were freezing and playing up. He told me mine went through eventually but I'm keeping an eye on my bank.
[Note 7 Guides, News, & Discussion] alltaken123:
Those who returned to CPW:

1) Are you going for something else entirely?

2) If going for another Note 7 why the refund first?
[Note 7 Guides, News, & Discussion] Note7wilko:
They have waited 10 days to tell people now to turn them off. Getting sillier by the day this. I have phoned samsung uK this afternoon and all they said is wait for carrier to get in touch . No mention of turning off the phone
[Note 7 Guides, News, & Discussion] SColl07:
I will pick up a Note 7 when relaunched. Reason for the refund is too much uncertainty surrounding the replacement process, I don't have much confidence in CPW arranging a swap without inconvenience for me. Will purchase from Samsung online/experience store.
[Note 7 Guides, News, & Discussion] Batfink33:
Will either get the Google Pixel or get another N7. I like flashing Roms and kernels so the Pixel would be great but the look and feel of the N7 and Spen are also amazing so it's a really tough choice.
[Note 7 Guides, News, & Discussion] The Phone Company:
I had my Note 7 on pre-order, upgraded O2 Contract through CPW.

Before it even arrived I got a text due to the recall telling me there would be a delay, but they will be adding £50 to my Carphone Warehouse account. Well I don't have a Carphone Warehouse account, do? No where to log into it, if it even existed, on their website or anything.

Anyway, was in no rush and decided to wait it out, until something hit me…

I had paid an Early Cancellation Fee as my 24 month contract still had (has) a couple months left to run. So I needed to know what the deal was here, seen asI paid that fee on the basis I would get the phone that week. Seeing October 21st on their webpage for next in stock Note 7's.

This is where things really got messy…

I phoned the number for CPW attached to the txt and to cut a long story short, was on the phone for a couple of hours being bounced around from CPW, to Samsung, to O2, to CPW.

It seemed everyone I spoke to had a different story to tell me…

I couldn't get the Early Cancelation Fee reimbursed, in order for that to happen would have to cancel my pre-order, then re-order, yes I could keep the £50 regardless, no I could not. No I could not? But why can't you reimburse me the Early Cancellation Fee seen as now it was paid for NOTHING… I gave you my money, worth 2 months of Contract return for NOTHING, and you can not reimburse that to me?

After a while I reached Head Office. There I found civilization, quality customer service, only to be transfered to accounts (in order to receive ALL monies paid - including upfront price for Note 7 - including £50, only to re-meet disfunction. Basically they hung up on me. So back to Head Office it was, explained the dysfunction and was taken care of.

Finally, a new Accounts Person was (sounded) VERY assisting, took my Bank Card details and promised me I would see the £100 PLUS £50 on my Account in 3-5 Working Days.

Well… I just checked my Account online, £100 is already in there, but…

NO £50

*Long time O2 Customer, owner of S2, Note 2, Note 4. All 24-Month Contracts honored, yet...

Where's my £50? £50 I will be paying towards my Note 7 when stocks are available!!???

---------- Post added at 06:41 PM ---------- Previous post was at 06:40 PM ----------

Before you suggest I go elsewhere I am with Carphone Warehouse as they offer better Upgrade Deals for O2 Contracts than O2's own website, so…
[Note 7 Guides, News, & Discussion] dai_griff:
I reluctantly returned my Note7 to 3 this morning after seeing the increasing commentary on this issue. I am away from the 12th to 21st Sept so will make a decision on what to do when I come back. I have a feeling that the Note 7 will be delayed beyond my return.....this whole issue has not dampened my love for Sammy phones. Will make a decision on my next move when I am home. Till then I have purchased a Win10 device for £100 just to see what they are like whilst I travel around Ireland.

Oh to be fair 3 have refunded my early upgrade fee also and allowed me to keep the Gear VR.
[Note 7 Guides, News, & Discussion] neildo:
Feck. Had to tweet them...
[Note 7 Guides, News, & Discussion] alltaken123:
More power to you. Looks like you really are just a number to them and not a served in order kind either.

---------- Post added at 06:53 PM ---------- Previous post was at 06:51 PM ----------

That's quite the run around! Glad you sorted something, I'm stuck in muppets ville myself and desperately seek escape. You're not going to be asked why, they really do offer the best price and have the price promise which can be used, only I wish they cared as much about service.

---------- Post added at 06:55 PM ---------- Previous post was at 06:53 PM ----------

I'm tempted by the PixelXL. I'm also tempted by the iPhone 7 plus but the prices are frankly horrendous.

I keep telling myself to keep the Note 7 (after swap) but can't help but think prices will fall sharply on contract because of recent events.
[Note 7 Guides, News, & Discussion] Batfink33:
Problem also with the Pixel is that it won't have an SD card slot, wireless charging, waterproof and probably not always on display. If the Note 7 was OK I would've kept it but...The Pixels being announced on Oct 4 around the same time Samsung say they'll have Note 7 stock back in so we can have a better comparison.
[Note 7 Guides, News, & Discussion] The Phone Company:
My advice is do like I did (and have done before with other companies), if you don't get the Customer Service you expect phone back to speak to someone else and keep phoning back until you get the right [compassionate] person.

And yeah, CPW, I choose a phone I know I will be happy with for 2 years, maybe like yourself, not able to fork out full price for every new phone that comes out.

On that Note (excuse the pun) will either go with the Note 7 when it finally shows up as in stock OR…

Some of these new S8 rumors are looking awfully tasty. Check the specs for yourself. I mean if we get in the habit of having to wait another month then a few more and check the S8.

My Note 4 is in better condition right now than my Note 2 was around the same time frame. And with that I am merely talking about Screen quality, the Note 2's color hada burned in Notification Bar.

No way would I even contemplate an iPhone (and this coming from a Graphic Designer who used to work Mac-only)
[Note 7 Guides, News, & Discussion] bonerp:
I can't believe how little patience some of you have. It's been a little over a week. Yet you seem to think the fault can be found, new devices can be made and dispatched before the glue has set! Some of the messages have been mixed but I guess this is what you'd expect with such a wide issue.

On another week I'm sure the story will be clearer and we'll know when the new phones will be issued (as stated from 19th).

Yes.its a bugger but **** happens. Give Samsung a chance to get it resolved! And they have to else their reputation will be in tatters.
[Note 7 Guides, News, & Discussion] Batfink33:
Personally I'd rather have the £700 in my account. Gives me more options as they become available.
[Note 7 Guides, News, & Discussion] bonerp:
But you may be waiting until October+ as fresh stock rather than replacement stock comes in. Suppose ok if you have another phone. I am back on my note 5 but I still want a replacement note 7 ASAP. Otherwise if there's no rush there's no point in pre ordering - always a small risk that the first ones are buggy or problematic. Yes it doesnt make it ok that's it's a potential fire starter but my point is you placed £700 down 3 weeks before you received the phone and it's not like the interest rates currently make it worthwhile having the money in your account!

People are carrying on like Samsung have shafted them. Like I said it's only been a matter of days.

My phone is dated 8 Aug. So how can I expect another until at least 3 or 4 weeks have passed??

Also up to launch they had weeks to build stock. These things take time guys. They committed to new devices for exchanges, not rebuilds.
[Note 7 Guides, News, & Discussion] itsjustbilly:
Ok so i just thought id add my 2 pennies worth, i live in the uk, and i imported the note 7, it arrived the day after the recall, i phoned and they said although it wasnt covered under eu warranty as its an non eu variant i wouldnt usually be able to recieve support for the device but as samsung issued a recall id recieve a replacement, they said even if i call them back in a year they would still replace the device, i told them i would waid for the supply issues to subside and call back, 4 days later i decided to initiate the recall as i didnt want to wait afterall, i was then told i couldnt do it directly with them id have to go to a samsung service center which was an hours drive away, they said they are not allowed to touch non eu variants, i said i was referred to them directly from samsung customer support but they insisted i go back and try again. Another call with samsung and i explain what had happened, they then tell me to take it back to the person i bought it from, i explain its been imported from hong kong, long pause, thinking, the man then says to his supervisor that i bought my phone in an airport so i cannot return it, im put on hold for eight minutes as its an unususal situation for them, the support rep says they will forward my details to the exchangers who will contact me in seven days, but im informed that there is a possibilitt that because im initiating the exchange in the eu i will be given an eu device, not the dual sim version i currently have. Im currently waiting for the call. I was told that i should wait up to 3 weeks from point of returning the phone before i recieve my new one.
[Note 7 Guides, News, & Discussion] bonerp:
Similar issue with my note 5 as I had a problem and had to return it to. Dubai. Shop where I bought it was good tho. Just a pita as it took over 2 weeks to get back and a week to return it,
[Note 7 Guides, News, & Discussion] alltaken123:
I don't think downplaying the situation is helpful either. Reality is that many are stuck without a replacement handset for an issue that has come to shutting down the device immediately and requiring return. Short of a mandatory 'safety recall' (which it really should be at this point), it's an unprecedented recall and could have been handled more transparently. The device had not suddenly become more explosive and the data that Samsung have is the same as when first announced, although only today in the UK are we advised to shut down entirely. Samsung have already been criticised in the US for not announcing a formal recall.

I would say it has been poorly handled not only by Samsung but also by re-sellers. If somebody returns their purchase contract or sim free then why call them out for it? In my eyes it's the obvious choice, if a phone is to be turned off immediately and no real timeline for a replacement exists.... then yes, it's common sense to get a refund and not rely on ever changing advice and dates.

I agree that manufacture of new units takes time but large companies have a duty to inform customers properly of the wait they can expect and people should not be lambasted for their concern over exploding phones.
[Note 7 Guides, News, & Discussion] apprentice:
Spot on with this comment mate.

.
[Note 7 Guides, News, & Discussion] dadeadman:
The email I got from Samsung a few hours ago said this

'At this moment in time we are unsure of the stock allocation and if Non EU devices are being replaced with EU devices or devices from their country of origin'

along with the generic statement on supporting their customers
[Note 7 Guides, News, & Discussion] cosimoss:
There appears to be differing information as to what is to returned when your new note arrives for exchange with the courier.

I was told to return the phone, its box and all contents.

Can the people getting their exchange tomorrow say what they've been told?
[Note 7 Guides, News, & Discussion] jongilluley:
So I've just received a further email from O2 with a tracking number and details of my replacement device swap that's taking place tomorrow...

They're normally not too quick but damn! O2 have been quick on this...

Will try and post pics once received to show any differences to the box or phone itself.
[Note 7 Guides, News, & Discussion] xperiaman:
Glad O2 is sorting it Vodafone are still saying go back to Samsung
[Note 7 Guides, News, & Discussion] Troll amiga:
the same as you 02 yer
[Note 7 Guides, News, & Discussion] riz157:
That sounds right as you're getting brand new replacement. If refurbished handset is being provided then you would get just the phone.
[Note 7 Guides, News, & Discussion] @home:
I was told by Samsung over the phone....Just send back the phone, box & it's contents.

NOT the pouch or the Gear VR
[Note 7 Guides, News, & Discussion] MKchrias:
I'm rather confused at the why samsung are saying replacements starting from 19th, but O2 customers are getting new phones tomorrow!
[Note 7 Guides, News, & Discussion] @home:
I don't get mine till 4th October & I bought direct from Samsung. So the 19th isn't so bad.
[Note 7 Guides, News, & Discussion] cosimoss:
Samsung had a small batch of coral blue phones arrive mid week, those are also going out to Samsung customers and I'm one of them.
[Note 7 Guides, News, & Discussion] bonerp:
Heard nothing from cpw apart from "from 19th".....could be next April!
[Note 7 Guides, News, & Discussion] MKchrias:
Haven't heard anything from cpw since original text telling me to ring samsung on 2nd sept
[Note 7 Guides, News, & Discussion] Batfink33:
It'll be interesting to see if the new Notes sent out by O2 have the blue "S" on the bottom of the box. Some people in the US who have already had replacements have said theirs don't.
[Note 7 Guides, News, & Discussion] SColl07:
Finally, CPW refund has been issued, only took 3 days and 4 store visits. I asked if they have a new date for the re-release and he informed me they are getting updates daily and the latest is its available for pre order within the next few weeks.
[Note 7 Guides, News, & Discussion] MKchrias:
Stil deciding wether to keep mine,got till 12th.

Using note 4 again since samsung power down notice, so nice to drop it in a pocket without thinkimg about scratches.
[Note 7 Guides, News, & Discussion] alltaken123:
Those living dangerously and using the handset still:

It looks as though a bug in Chrome is causing 'Media Server' to run pretty much constantly and it drains the battery heavily/heats.

My drain is 45% from this one process! Disabling Chrome and using the Samsung browser for now solves the issue.

If you're using the device still and notice fast battery drain you should force stop chrome and use an alternative such as Samsungs browser or Chrome Dev from the play store. Google have acknowledged the bug but no timescales have been given. Some are speculating that it could contribute to the heat leading to a venting battery, not sure of the plausibility but better safe than sorry if living on the edge and shunning the shut down advice.

https://productforums.google.com/forum/#!topic/chrome/EJSiLeWiN7Q

EDIT:

A new version of Chrome solves the issue entirely. Build 53 available here:

http://www.androidpolice.com/2016/0...me-53-adds-android-pay-support-bluetooth-api/
[Note 7 Guides, News, & Discussion] jah:
If you don't return your Note 7 Samsung may be able to deactivate it

http://phandroid.com/2016/09/10/samsung-galaxy-note-7-deactivated/
[Note 7 Guides, News, & Discussion] alltaken123:
That article is not worth reading. Completely unfounded.
[Note 7 Guides, News, & Discussion] @home:
I'm still using mine & really do think all this Note 7 exploding business is getting silly.

It doesn't explode while using it & the ones that have exploded have done so while charging. Probably using $hit cables & charger.

I'll us mine right up until my exchange day. I paid £739 for it so I am gonna my moneys worth out of it.
[Note 7 Guides, News, & Discussion] MobileBritain:
When I spoke directly to Samsung UK earlier in the week they made a promise of a 'gift' as compensation for the inconvenience.

Samsung Shop contacted me a few days later to arrange the exchange and when questioned about the 'gift' said that Samsung UK would be dealing with that, they had just been asked to exchange the handset.

The following day Samsung UK rang to check some details and when questioned about the 'gift' denied that they had offered one.

Did anyone else receive the same information?

I am not prepared to let Samsung UK dodge this, they made a promise, they should keep it.
[Note 7 Guides, News, & Discussion] adjei7:
Edit: When I called Samsung a few days ago, they promised me a gift. It said so in the website as well before the most recent update.