yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] @home:
Anyone know where we can get a new Note 4, Exynos version preferred?

I'm just not feeling the S7 Edge atm :(
[Note 7 Guides, News, & Discussion] Broomfundel:
I just emailed CPW yesterday, detailing the saga so far. I said I don't trust the people in their shops to know is happening and asked for an email clearly listing my options, that I can take with me when I go to a store. At least if i get that I will know where I stand. Ill ping the details across if I do.
[Note 7 Guides, News, & Discussion] californiarailroader:
What about the Note 5?
[Note 7 Guides, News, & Discussion] @home:
Yeah the note 5 would be good but I want the 64GB & its hard to find the 'C' version & it's now well expensive since the Note 7 died.
[Note 7 Guides, News, & Discussion] ohmegosh:
Just received this:

Thank you for contacting Samsung UK Online Shop and apologies for the late response.

Given the circumstances, what we can offer you at the moment is either a full refund or an exchange with a Galaxy S7 Edge. If you choose to have a full refund, we will follow a standard return procedure and the money will be refunded straight back to your credit/debit card.

If you choose to have a replacement Galaxy S7 Edge, an exchange of devices will follow and the price difference (£100) will be refunded back to your card. In order for you to be assisted with this exchange, you will need to contact the Exchange dedicated team on 01628 402031.

Do let us know, might you need any further assistance.

Samsung Shop Support Team.​

My response was, thanks but no thanks, and can you confirm how I'll get compensation for accessories, lost data, and wasted time.
[Note 7 Guides, News, & Discussion] jah:
I've returned 6 Note 7 cases to Amazon and one eBay seller, felt very sad :(
[Note 7 Guides, News, & Discussion] BaZ87:
CPW - the gift that keeps giving. Having returned my Note 7 and case and receiving refunds for both (the case I got refunded twice by mistake :D), I spoke to Vodafone this morning to see if my upgrade had been reversed and it was so back to CPW to upgrade to the Pixel XL. The guy in store opens my account and notices that the refund for my case didn't go through! I felt bad and asked if he was sure because the guy from before put it through a 2nd time because it didn't go through the first (it did :D) - he said, no, it's definitely not gone through. He tried to refund the £39.99 for the case again to my card but their system crashed - who knows it might have gone through again - so instead refunded me in cash :D

As above, I upgraded to the Pixel XL and he knocked £40 off the upfront cost of that too. So that's 2 x £39.99 (maybe 3x)+ the refund for the case, 1 x £50 credit for the initial exchange, free £50 sony headphones, free VR, 1 month free line rental from Voda + £15 of call charges and I'm waiting on 1 x £20 goodwill gesture from CPW to hit my account and now my account's closed I'm going to phone up about the £59.99 the woman on the phone mentioned yesterday.
[Note 7 Guides, News, & Discussion] alexwolf47:
I only got £25 for the initial exchange, but credited to my card not a CPW credit :( Going to go back into CPW tomorrow and will see what they offer me in addition to the full refund. This whole process has wasted a fair amount of my time now, took a day off originally to receive the deivce, spent an evening going to a store and waiting 45 minutes to process a replacement, had to call numerous times to find out what was going on, returned a load of accessories and have to go back into a store again tomorrow.

100% going back to my Z3. I'd be tempted by the S7E if Samsung were offering a way for customers to use that phone and get a great deal on swapping it out for the "Note 8" or whatever their next s-pen device is called, maybe even a straight replacement. That would be costly for them but it would keep me tied in to Samsung and it would give them a good chance to redeem themselves with the Note 8.
[Note 7 Guides, News, & Discussion] BaZ87:
Were you a contract customer? I believe it was £50 for contract customers and £25 for sim free - and all payments were credited to my card, not store credit.

Following on from my post above - Just got off the phone to CPW, asked about the £59.99 credit I should receive now that my return had been closed and he didn't know anything about it but asked if i meant the £50 credit all Note 7 customers are receiving (which I already received). I didn't want to push my luck over £9.99 so just said that must be it and he's refunded that to my card. Not including actual refunds - I've now received £130 from CPW with a further £70 definitely on it's way, possibly another £39.99 too, free £50 headphones and VR. Not bad.
[Note 7 Guides, News, & Discussion] alexwolf47:
I'm on the Vodafone contract so it should have been £50 then. Didn't push too hard for much on the first recall as it didn't really bother me too much, will try harder tomorrow. Can just ask for compensation for lost money on accessories/ being without a phone/ needing to get a replacement for my old phone.

How come you got free Sony headphones (apologies if you said already in this thread..)
[Note 7 Guides, News, & Discussion] BaZ87:
CPW messed my initial order up right at the start. They gave me the handset and the contract upgrade with Vodafone went through fine but on CPW's system it said the order had been reversed. So when the initial recall happened CPW couldn't exchange my phone as according to them I didn't have it. I spent 2 weeks going back and forth with CPW and Vodafone while they reversed my upgrade and then reprocessed it - CPW offered me a case (as well as the £50 credit everybody was getting) as a goodwill gesture but as I had 3 already I asked for a pair of sony wireless headphones. Vodafone gave me 1 month free line rental and mistakenly wiped off £15 of calls I made too for their part of the mess.

They've now refunded me at least 3 times (maybe 4) for the one case I bought from them and when I phoned yesterday to see if my latest upgrade reversal had gone through, gave me £20 with a further £59.99 (no idea what for) once it was settled. I think it's clear nobody knows whats going on and they're just reacting to calls rather than have a clear plan on what they're doing - so when I called today they refunded me another £50 (instead of the £59.99 they said yesterday), I assume thinking I hadn't received the £50 previously.
[Note 7 Guides, News, & Discussion] alexwolf47:
Sounds like a bit of a mess! Thankfully haven't had to deal with anything like that yet.
[Note 7 Guides, News, & Discussion] B3501:
What's the deal with CPW refunds not "going through". That's what they told me why I didn't receive a refund for pre order. Seems very convenient that some refunds seem not to go through. 8days later now and I still haven't been refunded.
[Note 7 Guides, News, & Discussion] MKchrias:
Haven't had any compensation from cpw,just had a phone call from Samsung to make sure my £20 vouchers had arrived!
[Note 7 Guides, News, & Discussion] xdaman85:
You need to complain like I did:
[Note 7 Guides, News, & Discussion] pigglett:
Urgent - Note7 Update - order *********************

Hello,

We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.

Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.

We will arrange for a courier to pick up the device from you between the time of 9am - 1pm on Tuesday 18th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.

We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.

Best regards,

Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range

Oh that's very good of them really makes up for all the crap
[Note 7 Guides, News, & Discussion] ohmegosh:
Just got a similar mail, but mine is pick-up on Wednesday. Even though I'm in the middle of a dialogue with the support, they send that anyway.
[Note 7 Guides, News, & Discussion] neildo:
I've just received a similar email, with a different date/time slot (Wed 19th Oct 6pm-10pm). No 'token of appreciation' mentioned though.

I'm not handing the phone back without a compensation offer from them. Trying to write a strongly worded reply (considering a small claims action for time, costs and 'loss of enjoyment' - that's a real legal phrase btw). If anyone has a decent template they could share that would be appreciated.

Here's what they're getting from me:
[Note 7 Guides, News, & Discussion] pigglett:
This is just automated crap

As I sent them a disgruntled email yesterday moaning at the treatment and lack of compensation for time lost etc

I should take the S7E replacement then do a charge back for the Note 7 with cred card :p
[Note 7 Guides, News, & Discussion] Tiddlets:
I too am awestruck by this incredible line.

FTFY version:

"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you literally the least we could possibly do to fulfil our legal obligations."

I seriously can't fathom how they can unironically call that a token of appreciation. They don't even mention refunding the S7 price difference in the email. Someone at Samsung Shop is going to have a very bad day tomorrow.

The collection date on my email is next Friday. Never mind that I don't have an option but to keep using the phone they're so worried about being "unsafe", and that they haven't arranged a replacement for before booking this in. At least this gives me more time to try to get a better deal out of them - if I don't, the collection is getting refused. I'll keep it in a bloody biscuit tin if I have to!

Good idea on the small claims thing neildo, I might go that route too. Maybe if there are enough threats they will pull one part of their body out of another part.
[Note 7 Guides, News, & Discussion] redsurfbus:
I copied that small claims thing fella. Changed it a bit by adding in time at a cost to myself. Also I asked for a guarantee of a refund as I no longer trust the company.

It has made my decision for me. I will avoid Samsung tech as much as possible from now on - saying bye to amoled, and exynos I guess!

The monkey on the phone earlier said I could keep the gear vr. I asked what for if the phone is going back and I had already stated I was so disgusted with their offer that I would never buy Samsung again.
[Note 7 Guides, News, & Discussion] BaZ87:
Definitely give them a call. You should have received something from the initial exchange let alone the latest recall - I think it was £25 for sim only customers and £50 for contract customers but push them for as much as you can. They keep throwing money at me.
[Note 7 Guides, News, & Discussion] californiarailroader:
That's an insult to Monkeys [emoji16]
[Note 7 Guides, News, & Discussion] TomTanderson:
Has anybody got any contact details for senior managers in Samsung UK? Or maybe we should take our complaints to managers in Korea.

It's no use complaining about the 'monkeys' on the phone. They probably don't even work for Samsung, they will just be a contracted in call centre to deal with this mess. They will have no info or ability to vary from their 'script' so it is pointless complaining to them or asking them about compensation (yes, like everybody else, it hasn't stopped me trying!)

Maybe it's time to try and get some press interest. The Guardian have published a load of articles about this in their technology section. Might be worth seeing if they are interested in a follow up. I'm sure if they contacted Samsung's press office you'd soon start to see some action!
[Note 7 Guides, News, & Discussion] bonerp:
Cpw couldn't do an in store refund as the system wasn't working..... Yet they were still taking money.... Idiots. Now have to go back next week. What an abysmal company.

They were also asking for the headset back. Told them to do one.
[Note 7 Guides, News, & Discussion] AdzGill:
Well ive just been refused point blank for the £50 compensation for the initial recall by cpw. I emailed them asking why I'd not received it as i was told originally (on the phone and at time of exchange) that i would.

They're trying to tell me it was only for people who didn't actually get their phone.

Dont suppose anyone has any "evidence" of them offering the compensation have they? Lol
[Note 7 Guides, News, & Discussion] Rob F1UK:
Interesting stories here, and the reason I'm still waiting to deal with CPW. Hopefully by the week after next they will be a bit more efficient at dealing with this in general (yeah, I know I'm going out on a limb on that one).

My Note 7 is still ticking along nicely so I'm not concerned in the short term, and as I now have no other phone to return to I don't have a lot of choice. From the next phone perspective, I'm uncertain really as there is nothing else out there which has the feature set I'd like. The closest I'm going to get is the S7 Edge due the fact I want wireless charging and a screen size of at least 5.5 inches. I've ordered a screen protector for this which should be here this week at some point so I have time yet anyway.

Be interesting to see what happens when I get as far as to engage with CPW. I'm going to be going for a full refund and cancellation of my contract, and I also don't have the Gear VR anymore having sold it on back in September.
[Note 7 Guides, News, & Discussion] Sartorialism:
So here is the experience i had with my local CPW store yesterday, as a new contract customer.

I returned my Note 7 and asked if i can just get an S7 Edge and be refunded the difference. They said they wished it was that simple. Instead i'd have to cancel my current contract and start a new one for an S7 Edge.

Cancelling the current contract included being refunded the £50 i paid upfront for the Note 7. For the new S7 Edge contract, they offered up to £100 off the upfront handset cost. So of course i went with a contract with a large upfront cost and lower monthly, meaning i paid £10 upfront for my S7 Edge and will be paying £15 less a month than i was with my original contract for almost the same tariff (10gb data instead of 15gb now - i don't think i've ever gone over 10gb a month anyway).

As i wanted to remain with EE and keep my number, this complicates things a little as it will take a few days for the original contract to cancel and you can't have two concurrent EE contracts with the same number. So they said they had emailed EE to get the PAC code for my number and i'll have to return to the store for them to do a workaround. If i understood correctly they'll transfer my number from the original contract onto a temporary pay as you go sim then transfer it again onto my new contract EE sim.

I asked if they knew how i could get refunded for the Note 7 LED case i had. Even though they knew i didn't purchase it from them, they said i could just exchange it for the S7 Edge version - they didn't have any in stock, so they gave me a refund of £50 for it instead.

They didn't ask about the Gear VR i received with the Note 7.

It took a while (i was there for at least an hour, but this was due to system issues not discussion or haggling about my options), but assuming the number transfer goes through successfully, then overall i'm happy with the service they've provided. Especially as they obviously had no obligation to refund an accessory i didn't purchase from them.

TLDR: I went in hoping to leave with an S7 Edge and some type of refund/discount. I did.
[Note 7 Guides, News, & Discussion] B3501:
9days and counting now since I cancelled my pre order with CPW and I still haven't had my £699 refunded. This is utterly absurd!

I see this going down the chargeback route now as it's illegal what they're doing.
[Note 7 Guides, News, & Discussion] Sharpedge:
Handed my Note 7 in at a Samsung store today and it took over an hour to get sorted. Main hold up was getting the pac code set up. I've pulled the plug on an exchange as I don't want an S7 or S7 Edge with 5 months until the S8 hits the shelves. Contract cancelled and I'm going for a short term sim only and back on my Note 4 to wait for the S8 or the next Note (if they are still going to call it that. Too much bad press, I think they will change the name)

They asked if I had the gear vr with me. I told them that there were reports of Samsung letting us keep it. They accepted it and moved on.
[Note 7 Guides, News, & Discussion] riz157:
I think note name will be dropped and probably relaunched with S8 perhaps, change the look slightly and functions. Should retain the s pen. Possibly several different variants of the S8.

What will they call it S8 Pen!!!
[Note 7 Guides, News, & Discussion] redsurfbus:
Did you buy from the store or direct from Samsung? Have you been refunded direct from the store? I don't trust them any more and need my refund even if it costs me another £50 to drive to the nearest store to get my money back.
[Note 7 Guides, News, & Discussion] apprentice:
I would be very interested to know how any complaints from guys here develop. People need to phone / email them and complain, get angry, threaten them by informing them you will go to every tech website and the national press and report this pathetic customer service attitude to them.

I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund!

It makes me sick in the stomach.

.
[Note 7 Guides, News, & Discussion] Sharpedge:
Samsung Experience store backed by CPW. Refund direct to card in store for initial phone cost and the clear case.
[Note 7 Guides, News, & Discussion] jonboyuk:
Similar thing going on in my case. CPW said I could swap it for an S7E *only* if I wanted £100 in credit towards it, but not the S7. I'm sure that rubbish isn't it?

I've just read some reports that Samsung *might* be having an S8 and S8+ and dropping the Note altogether. HOWEVER, the S8+ will have a stylus.

This is a P.I.T.A for me because if that rumour is true, I'll stick with my Note 3 until March '17. What I don't want to do is go for an S7E tomorrow for example and see a new stylus based phone released in a matter of months. In waiting I'm sure I'd lose out on the £100.

Another option would be to call Samsung's bluff and hold out till the S8 range is out (keeping my N7) then do the exchange.

I really think Samsung should allow us few to keep an S7 in the interim and offer us a good deal on the S8 (or whatever manifests next) as most of us UK'ers end up tied in long contracts.

What to do, what to do..........
[Note 7 Guides, News, & Discussion] BaZ87:
They're fobbing you off. I received my handset and was given £50 as part of the initial exchange - and for some reason they've given it to me again*. From my experience nobody really knows what's happening and it's the luck of the draw whether you get anything out of them or not.

*waiting for the money to hit my account still.
[Note 7 Guides, News, & Discussion] MKchrias:
My phone now returned to cpw,uofrint cost refunded to card. Wating for ee contract to revert ghen sim only, wouldn't take n7 back without vr.
[Note 7 Guides, News, & Discussion] sahoojuz:
sadly the Guardian is a waste of time, i contacted one of their technical journalists who is responsible for writing most of their comments on the Note 7 - he told me the phone had not been released in the UK and had very little knowledge of the device despite having written their review. Says it all about technology journalists really.
[Note 7 Guides, News, & Discussion] apprentice:
Please see my thread regarding compensation

Guys,

I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.

Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.

http://xdaforums.com/note-7/how-to/strongly-urge-uk-customers-to-complain-t3481067

Thanks in advance.

.
[Note 7 Guides, News, & Discussion] Rob F1UK:
That worries me somewhat, as I don't have it anymore - got a bad feeling I'm going to need to argue with them over this. Wonder what happens realistically without it - they wouldn't be able to refuse to the return in reality due to the situation. Suppose they'd have to knock something off the refund of the upfront fee... Well, I've emailed them to ask (as a reply to part of my ongoing complaint with them anyway)....
[Note 7 Guides, News, & Discussion] indie:
Carphone took my Note 7 without my VR. Samsung told them it was a gift and does not need to be returned. CPW reps have stated this on their Facebook page too. You might want to show EE this...
[Note 7 Guides, News, & Discussion] TomTanderson:
Thanks for the update. It will at least save me wasting time doing the same.
[Note 7 Guides, News, & Discussion] Rob F1UK:
So how does the £100 off an S7 Edge offer come into effect - is it only if you take out another contract or does it apply if you wanted to purchase it sim free?
[Note 7 Guides, News, & Discussion] bonerp:
I'm going to wait too. their incompetence is outstanding.
[Note 7 Guides, News, & Discussion] indie:
I walked straight into my local store and the manger knew exactly what to do. It looks like some stores and better than others
[Note 7 Guides, News, & Discussion] Andr3w_95:
Well it took 3 1/2 hours of being in the CPW store while the manager got passed pillar to post on the phone to support and at one point got told by someone at head office, they didn't have to deal with that and having the phone put down on him, but I finally got my refund.

Amazing work by the store manager and his team. Far from amazing work by the rest of the company.
[Note 7 Guides, News, & Discussion] jonboyuk:
Got my refund within 10 mins. I had to do the transaction 3 times on my card though because the system was playing up. I may find on Monday that they've refunded me £480 rather than £160. Hahah! In which case I'll put that into another account and leave it until the S8/N8 come out :)
[Note 7 Guides, News, & Discussion] Rob F1UK:
Well just heard back from Mobile Fun (my case supplier) and they are only operating a standard returns process for Note 7 accessories. As I bought my case over 30 days ago they are unable (read unwilling) to offer a refund and have advised me to contact Samsung.
[Note 7 Guides, News, & Discussion] BaZ87:
You're going to find you've got £480 in your account. I've just checked and my case was refunded again :D

They refunded me twice the day I handed everything back believeing it didn't go through the first time. I then went back a couple of days later and the guy I saw looked on my account and said my refund didn't go through so tried to refund it to my card again, said it didn't go through (turns out it did again) and then refunded me cash. £160 for a £40 case takes the sting out of this mess.

Just hoping the £70 (1x £20 and 1x £50) go through in the next day or so and I'll have had £280 from CPW, a free set of headphones and a VR in exchange for 1 returned case :D
[Note 7 Guides, News, & Discussion] jonboyuk:
Hahaha....well there's not so much as 1p in my account from them yet. Then again they refunded it on a Sunday, I wonder how long it's supposed to take...