yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] MKchrias:
When I handed phone in US had an official recall anounced, I have a working note 4 so being without note 7 for day and a half was not a problem, an explosion on my desk at work would have been.
[Note 7 Guides, News, & Discussion] Con1750:
Yeah I can understand you giving it back when you are told a new one will arrive tomorrow, shouldnt make promises like that i
[Note 7 Guides, News, & Discussion] Sartorialism:
For people who've already returned their phone to CPW, did you return it with the USB cable, headphones etc or did you keep hold of them?
[Note 7 Guides, News, & Discussion] Con1750:
Returned all of it, excluding VR headset
[Note 7 Guides, News, & Discussion] neildo:
Samsung direct purchase. Day 19 with it and it's been perfect. Wirelessly charged overnight every day, no performances problems, no overheating issues and a perfectly applied screen protector. I don't want to give this N7 up. Surely if there were problems with this particular battery they'd have manifested by now.
[Note 7 Guides, News, & Discussion] jah:
It wont have any resale value .
[Note 7 Guides, News, & Discussion] @home:
Mine has been the same. Absolutely no problems at all. Runs like a dream.... Bought direct from Samsung also

But I defiantly going to swop. 4 October cannot come soon enough, I can then enjoy my Note 7 & 'feel' that's it finally mine.
[Note 7 Guides, News, & Discussion] adjei7:
Same with me. Has been running like a dream since 30th August, and am feeling that my replacement could well be the one that gives me all the problems. However, my current one could still have an issue. The length of time without a problem doesn't necessarily indicate safety.

Even so, I'm gonna be enjoying my current note 7 while I have it (running it naked atm, which is a delight, and probably won't be doing that with my replacement), will replace it when the stores have decent stock (not in a rush) for resale value and peace of mind and that way the new one will be newer for longer.

I will be giving cpw hell, though, for the terrible customer service, lack of information and mixed messages. Yes, I know they are in a difficult situation, but honesty is not that difficult. If you don't know then just say you don't know!
[Note 7 Guides, News, & Discussion] riz157:
No customer would accept don't know for an answer not when you've bought a new contract or bought outright.

However cpw should have received some info from Samsung to pass onto their customers. It could be Samsung not providing details or sending mixed messages.

Cpw should have been more clear and decisive with Samsung for their customers sake.
[Note 7 Guides, News, & Discussion] Con1750:
For those who did do a replacement in CPW, were you given a receipt that looks like they have taken off the old order and just placed a new one? For me it looks awfully like they have just "placed" another order rather than issuing it as a replacement.
[Note 7 Guides, News, & Discussion] jonboyuk:
I'm going to miss using mine 'naked'. It's been really good and I haven't dropped it...yet.
[Note 7 Guides, News, & Discussion] D1MKD:
Mine arrived faulty three days before official release. Sent it back in store expecting a new device on launch day and then the recall happened... :( don't mind waiting, what frustrates me is I've had a Â£54 pound first bill payment taken and I haven't even opened the sim card. No phone or offer of a loaner but they have taken the 1st bill quick sharp. Any Â£50 voucher still doesn't cover even the 1st bill and lack of service/phone. No communication mixed messages, a total joke if you ask me :eek:

I've got all these phone cases and no phone to test how well they fit so yh I'm a bit frustrated with the lack of how long it's all going to take
[Note 7 Guides, News, & Discussion] Con1750:
Exactly how I feel, 50 quid is not good enough, been such trouble.
[Note 7 Guides, News, & Discussion] apprentice:
Looking at your signature... I have had all those phones too :) apart from the little touchscreen one towards the end, can't tell what that is

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[Note 7 Guides, News, & Discussion] jonboyuk:
What are the chances? :) Some are still alive I think, the HTC HD2 is still my all time favourite. And remember we used to get 12 month contracts? Haha!
[Note 7 Guides, News, & Discussion] apprentice:
Yeah! I also used to love PocketPC but comparing it to what we have now it was lame as hell lol

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[Note 7 Guides, News, & Discussion] trickie69r:
I spoke with my network provider and have had all this month's charges including the insurance wiped and a £50 credit for next month's bill.
[Note 7 Guides, News, & Discussion] ramheer:
Got my replacement note 7 direct from Samsung last week. Everything is working well and it was a doorstep swap via courier.
[Note 7 Guides, News, & Discussion] D1MKD:
Which network? I've just took out a Vodafone contact. I'll have to get something sorted out with mine
[Note 7 Guides, News, & Discussion] trickie69r:
I'm with 3UK.

They weren't willing first of all until I pointed out that my monthly charge had increased to cover the cost of the handset. I also got told they couldn't refund the insurance until I pointed the t&c's of the insurance stating that a replacement will be delivered within 24hrs which they are unable to fulfill due to recalled stock.
[Note 7 Guides, News, & Discussion] Con1750:
Im on a contract with o2 this months bill will be well over their £50 compensation, 36 pound a month for me and spent overt £20 on calls this month to CPW only to be fobbed off by their frankly useless customer service, never experienced such poor service.
[Note 7 Guides, News, & Discussion] @home:
What colour it's yours?

Black here & I've got to wait till 4th October:(
[Note 7 Guides, News, & Discussion] D1MKD:
Nice work! I'll give it a go
[Note 7 Guides, News, & Discussion] Con1750:
So i've just been to my local CPW store one final time, to put forward my frustrations - started quite heated as im just fed up at this point of being told one thing and being told another. As far as I can tell stores are really being given zero direction by the higher ups in CPW, I also feel for the store clerks as they have no information to give and to be honest I think Samsung havent gave companies the direction either however this doesnt excuse the numerous misinformed dates ive been told by CPW customer service.

Heres what ive learnt anyhow

Orders are being picked today AFAIK they had 900 handsets in the warehouse (black ones) today, some customers replacements had been picked but mine hadnt - so its quite likely you will receive tomorrow, allthough quite frankly I think theres a picking problem with mine but we'll wait and see, stores have basically said the communication between them and customer services has been poor throughout - and the stores are literally telling people the 21st so they arent disappointed because it wont definitely be the 19th.

Take all this with a pinch of salt however as 900 handsets isnt a huge amount for the whole of the UK.
[Note 7 Guides, News, & Discussion] MKchrias:
Mk cpw ans cs said £50 payment would in bank account today, anyone received it?
[Note 7 Guides, News, & Discussion] ant78:
I was told twice last week by 2 Samsung reps that I could order a.note 7 from the 19th , rang today to be told it will be sometime next month now for a SIM free note 7!
[Note 7 Guides, News, & Discussion] Con1750:
Nope, not sure how much truth is behind this.
[Note 7 Guides, News, & Discussion] MKchrias:
Everybody involved in this just seens to say whatever will get you off the phone.

Now got to get my insurance transferred back to note 4.
[Note 7 Guides, News, & Discussion] Batfink33:
I've always been told mid October, the 19th was for replacement devices.
[Note 7 Guides, News, & Discussion] bonerp:
correct. There won't be any new ones for another couple of weeks and I suspect they'll go on back order at some point.
[Note 7 Guides, News, & Discussion] Batfink33:
I'd say you'd be looking at the start of November for them being readily available.
[Note 7 Guides, News, & Discussion] neildo:
Second time now a message has popped up on my N7:

http://www.samsung.com/uk/note7exchange/?cid=at_push_mobiletext_grace-reassuranceV2_PRO_20160918

Emailed Samsung CS to query about the loan device (Samsung direct order #376)
[Note 7 Guides, News, & Discussion] californiarailroader:
Wow, so this is interesting, if the design of the Note 7 is the issue, will new batteries help? I bet the CPSC (US Govt agency) is wondering that too. Here's the article on Bloomberg that goes into detail- http://www.bloomberg.com/news/artic...n-in-rush-to-capitalize-on-uninspiring-iphone
[Note 7 Guides, News, & Discussion] alltaken123:
Twist.....

I have had my replacement (Indicated by the coloured square on the package) for a few days. However, I had the same notification as my old device this morning, recall etc and swap device, power down immediately etc etc.

So as you do, I contact Samsung who are frankly, useless. They can't identify in anyway shape or form if my device is from the new batch. I should contact my retailer instead, wow. It's rare indeed that the device could cause a fire but still, where is the procedure?

I'm tempted to return in full.
[Note 7 Guides, News, & Discussion] bonerp:
No problems with my new note 7. Samsung would be on a path to death if they cocked up twice.

---------- Post added at 01:22 PM ---------- Previous post was at 01:21 PM ----------

I had the notification too but ignored it assuming they just sent it to all rather than miss anyone out.
[Note 7 Guides, News, & Discussion] Con1750:
Anyone received their CPW replacement today?
[Note 7 Guides, News, & Discussion] alltaken123:
My thoughts too, then I contacted Samsung support, they really can not tell you if the device is from the new batch. I'm starting to think the devices we have are affected still and are just stock that was in transit that the CPW swapped like a faulty device.
[Note 7 Guides, News, & Discussion] Con1750:
Awfully strange do you think there just pushing this to all IMEIs as they've said they cant indicate which is new?

Honestly I dont see why they cant, that is a recipe for disaster ..
[Note 7 Guides, News, & Discussion] bonerp:
Doubt it. Had the mark on the box. Probably just made by non sdi supplier and therefore not affected by the bad battery.
[Note 7 Guides, News, & Discussion] californiarailroader:
Don't they have an IMEI tool? Or is that just for old stock?
[Note 7 Guides, News, & Discussion] alltaken123:
The UK and Europe don't have a checker. The other market checkers (Singapore, HK, US) are not reliable for UK market devices. I'm baffled by them not being able to check. The IMEI theory pushed to all ties in but why? It would create great confusion among supposed 2nd batch device owners (It has :)). I can't believe they can't check.

Imagine for a second that the devices are supposed to have the blue 'S' on the box, say some appear in the next week in the UK and those who had a replacement before (like myself) had the small square coloured instead, what if it turns out those square sticker devices were just unsold stock that retailers have used as replacements because Samsung said they could.

At this point we have no way to check supposed 2nd batch devices, at all. Nada.
[Note 7 Guides, News, & Discussion] californiarailroader:
It's all kinda crazy, huh? The IMEI checker, that should be available to all countries, not just select regions. What's scary too, is that Samsung is reporting, as of last week, that only 130,000 Note 7's had been returned, that leaves 90% of the stock still in people's hands, either because they don't know about the whole thing, they do and they're just ignoring it, or they're the "it'll never happen to me" type. Now, as availability of "new" ones increases in the countries around the world, maybe more will exchange or return theirs, but even if many do, that will leave a large amount still in the wild, so the fires and explosions are far from over.
[Note 7 Guides, News, & Discussion] bonerp:
Just return it again
[Note 7 Guides, News, & Discussion] Con1750:
Perhaps something here

http://www.sammobile.com/2016/09/19/samsung-details-how-you-can-identify-the-new-galaxy-note-7/
[Note 7 Guides, News, & Discussion] Batfink33:
Certainly a worry if the actual design of the N7 is "crushing" the batteries, that would perhaps even tie in with some Chinese models exploding now. Crazy thing is there were reports they were accelerating the S8 release!
[Note 7 Guides, News, & Discussion] jonboyuk:
This is such a bloody farce! I do hope Samsung compensate us for this mahoosive **** up!
[Note 7 Guides, News, & Discussion] s3lover:
This is intresting read the part about the 19th September

http://www.samsung.com/uk/note7exchange/

I rang three they still don't know nothing
[Note 7 Guides, News, & Discussion] jah:
The Chinese exploding Note 7 has not been fully analysed. The battery supplier claims the phone that exploded was heated from an external source.
[Note 7 Guides, News, & Discussion] Batfink33:
A Swedish article showing the green battery coming in a FW update? .....

http://www.swedroid.se/officiellt-n...d&utm_campaign=Feed:+swedroid-se+(swedroid.se)
[Note 7 Guides, News, & Discussion] Rob F1UK:
The phone doesn't crush the battery, the article refers to this happening during the battery production process.

Also, the new green battery icon will follow in a firmware update. Currently the black square on the box is the indicator of new batch Note 7's.
[Note 7 Guides, News, & Discussion] rocky4j:
Had an email from Samsung UK they are awaiting stock and now expect it on Wednesday.
[Note 7 Guides, News, & Discussion] californiarailroader:
That ought to be interesting, that's the day they are supposed to have replacement Note 7's in stock at US carriers and stores, I hope they're sending a lot to all these places in the UK and US.

"Dear xxxxxxx, as part of our voluntary recall, Samsung is announcing that new Galaxy Note7 replacement devices will be available in the United States at most retail locations..... September*21,*2016.*"
[Note 7 Guides, News, & Discussion] Note7wilko:
Well to add the confusion . Cpw message on their customer service line says exchanges start today. I spoke with them and they say 2700 devices were shipped to stores today. That is laughable.

So went into local store. Girls didn't really know what was happening they said they are being told to take the phone off is and do the exchange and stock should be next day. Don't believe that one either.

So phoned another store Nd got the manager who said there will be no replacement til 21st October.

Three different stories and don't believe any of them he even said ring samsung and they will do a door replacement .

What a load of tosh
[Note 7 Guides, News, & Discussion] MKchrias:
My local store manager said hed had a few replacement orders come in today. Said would chase mine, he's been told hundreds in warehouse
[Note 7 Guides, News, & Discussion] Note7wilko:
I have a friend that's been on holiday that works for cpw and he is going to try a phantom exchange tomorrow so at least I'm not without my phone.
[Note 7 Guides, News, & Discussion] Con1750:
Also having mine chased up tomorrow, as I said I went into store yesterday and they had 900 black units, however mine still didnt arrive today either, just called CPW Customer Services and they said none are in stock, they dont have a clue I wouldnt even bother ringing them at this point try and find someone helpful in stores to chase up the order for you.

I was guranteed delivery today by a customer service rep, its just laughable at best these people should be getting fired for providing such ****ty information to customers, its causing more trouble than its worth by just lying to them.
[Note 7 Guides, News, & Discussion] Note7wilko:
Forgot to add the manager said samsung would exchange it at doorstep which is just another untruth as they only seem to be dealing with samsung website purchases. I will give cpw a week to sort it and then inform samsung that we are getting nowhere and hopefully they will honour the warranty
[Note 7 Guides, News, & Discussion] Con1750:
Samsung released an updated UK returns page today which directs people to the retailer, CPW also have a replacement process in place .. he is lying or just doesnt know what he is talking about.
[Note 7 Guides, News, & Discussion] MKchrias:
Pity we can't get the media involved with the cpw problem.
[Note 7 Guides, News, & Discussion] Note7wilko:
I'm not sure whether they are lying or can't be bothered to deal with it either way it's not good enough we just want the truth
[Note 7 Guides, News, & Discussion] nbasheer:
They did give a receipt which showed taking the old one with the imei on it and then another line with the new order.
[Note 7 Guides, News, & Discussion] Note7wilko:
What information did they need to do the phantom return.
[Note 7 Guides, News, & Discussion] MKchrias:
Mine shows original order for phone (with IMEI ) and Gear VR as minus payment. Then all details repeated(no IMEI ) and delivery date as original payment value.
[Note 7 Guides, News, & Discussion] Con1750:
I've confirmed this with the store, this is definitely how an exchange should show on a receipt, also fullfilment means order is processed just not picked in the warehouse, cant understand why as they have several handsets.
[Note 7 Guides, News, & Discussion] Batfink33:
Just reading around again, I meant the battery is too big for the compartment "crushing the battery". Seems it may be a design flaw....

http://www.theverge.com/2016/9/19/12968206/samsung-note-7-recall-outdo-apple
[Note 7 Guides, News, & Discussion] jonboyuk:
So I went into CPW today and was told that I needed the box and the charger as a minimum to make the return. Box? Ha. That's long gone. The charger? MINE!

He alleged that Sammy wanted to rule everything out so are recalling all plugs and cables. Is this true or not? (I know it's BS but just want to verify it with you guys)

So - basically I couldn't return it to them. He said "Sadly Samsung aren't voicing very well what you need for the return...really sorry. Come back tomorrow with the box, charger and phone and we'll process it". GRR.

I also asked for a black over blue and he said they can't do it and only have blue available. I know that's balls because my mate who works for CPW somewhere in Wales saw with his own mince pies that there are loads of black in stock. Why all the lies. What's the point? It's just frustrating me.
[Note 7 Guides, News, & Discussion] Con1750:
Thats bull**** people cant anticipate a recall was gonna happen and keep the box just because, they cant refuse a potential fire hazard unacceptable.
[Note 7 Guides, News, & Discussion] jonboyuk:
Exactly. I couldn't be bothered to argue with the guy. I'm going to a different store tomorrow (on his instruction as I work closer to it). I'm bringing in a fully working Note 7, and that is all. No charger, no stylus, no box, no headphones. Nothing. The faulty bit only. That's all Sammy have asked for (and CPW in their text), that's all they're getting. GRR x2.
[Note 7 Guides, News, & Discussion] alltaken123:
60% arrives for you guys tomorrow, hopefully not replacements, will be interesting to see if the firmware update changes replacement Note's battery icons to green.

http://xdaforums.com/note-7/how-to/60-charge-limit-arrives-tomorrow-0-09-t3465001
[Note 7 Guides, News, & Discussion] bonerp:
If they ask you for all the components why bother putting up a fight? Just replace the lot. Either that or don't expect the items when it's exchanged.
[Note 7 Guides, News, & Discussion] strikerdj2011:
hi just a heads up to any one waiting for 02 to contact them customer services are useless just get passed from pillar to post wait for phone call they say best way to get a replacement is to go on 02 online chat and ask them to put you on to handset exchange / repairs team and tell them you want you door stop exchange done and they will sort you right out mines coming wednesday alot of people have said same on 02 community forum as no one is getting any where via ringing them :)
[Note 7 Guides, News, & Discussion] jonboyuk:
I'm not sure how that latter one's going to work since they're going to DPD it directly to my office!
[Note 7 Guides, News, & Discussion] Broomfundel:
Well for all of you getting nowhere with cpw. It is a crap shoot, but don't give up. After countless phone calls because I can't get to a shop most days. I finally got to a store on Thursday which was open late. Only to be told none of the Muppets left knew what to do. But if I came back the next day. (Which I couldn't) the manager would be able to help. So I rearranged my weekend and went back on Saturday. The store was standing room only. I was sure the crap would just continue. Suddenly I got lucky. The lackey from Thursday saw me and ran straight to his manager. Didn't face me himself but by the time I left Thursday I was fuming. So probably good sense. The manager then came and got me. Bypassed all the crowds and had it processed in less than five. Bonus. Didn't want a loan phone, just went back to my note 4, which after having the 7, well it's a push bike vs a Ferrari. Then today got a call to say the replacement was ready for connection. Alas I can't get there till Thursday. Which is frustrating, but the point is. Just keep trying. You will get lucky and the replacements exist. Here's hoping you get your replacements before I get a chance to pick mine up.
[Note 7 Guides, News, & Discussion] jonboyuk:
That's good, and thanks for that, but such a shambles on their part.
[Note 7 Guides, News, & Discussion] riz157:
Well things seem to be moving for many good sign for the rest who are still waiting. Fortunately for Samsung Apple have delays on iPhone 7 plus so Samsung still have time to claw back some of the lost business to apple. Very small window of opportunity mind you.
[Note 7 Guides, News, & Discussion] neildo:
So replacements begin today according to the media. In the notice from Samsung yesterday they said contact your operator/supplier to obtain a loan phone while the replacement is due. Anyone who's ordered direct from Samsung asking them for a loan phone? My replacement due date is supposed to be 3rd Oct.

- 'Here's your new phone sir, enjoy'

- 7 days later... 'oh, please stop using it and we'll replace it in about month's time'

- A few days layer 'as you've still got your phone we're updating it so you can't charge it beyond 60%'

£739 for all this, not impressed.

What bothers me the most is the whole thing about the first 1000 who got up early to order @ 6am, to be singled out to be 'lucky'. Problem arises and its almost radio silence from Samsung - we have to chase them. They know who we are, find us and sort out the problem to our convenience.
[Note 7 Guides, News, & Discussion] jah:
First 1000 plus a few like me with Notes bought from Dubai and elsewhere.
[Note 7 Guides, News, & Discussion] Troll amiga:
not been funny they did a door swap for me last week and they phoned me
[Note 7 Guides, News, & Discussion] jonboyuk:
BLOOD BOILING. Went to the THIRD CPW to exchange and yet again the manager didn't know what to do. The 650 they had in stock at 8.30pm last night had completely disappeared by 11.00am this morning, and I will need to "keep using it, it'll be fine" and take it back on 21st October. That's the day of general resale. SO ANGRY! That's complete BS.
[Note 7 Guides, News, & Discussion] Con1750:
Have you not showed the letter I posted in this thread? Regardless of date they can still order a replacement following that procedure. It has step by step instructions for them to do this. Furthermore they are just saying 21st as they cant guarantee a date.
[Note 7 Guides, News, & Discussion] MKchrias:
Didn't work for me, my order invoice from last tuesday says delivery 14th sep there was stock on the system when order was placed still showing fulfilment last night.
[Note 7 Guides, News, & Discussion] Con1750:
Yeah so is mine, have the store manager chasing customer services for me now so at least thats something.

Still insanity the people placing orders after us are receiving it before us.