yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] jonboyuk:
So I just got off the phone to Samsung UK. Here's a synopsis of my conversation:

- No phones have been reported to go wrong in the UK/Ireland so don't be too concerned;

- Only phones in S Korea/USA may be affected;

- They are going to replace them all nevertheless;

- Those who already have the N7 will have priority over replacements;

- You don't have to return your Gear VR;

- They will update their website for the exact returns procedure within 7 days (seems a bit slow to me);

- Although CPW told me the replacement wouldn't take place until mid-Oct, this is completely false information.

Sigh. I feel like the only reason there haven't been any reports in the UK is because not many people have them yet. I don't want my device to be the first statistic however...
[Note 7 Guides, News, & Discussion] bonerp:
if each major uk outlet had 1000 each, for example CPW, O2, Samsung, EE, Vodafone - thats 20,000 out there already. But based on 0.001...thats not many that will go pop.

Re CPW they don't know as Samsung haven't yet formalised the replacement process.

It'd be easier for us if Samsung dealt with them directly rather than through outlets
[Note 7 Guides, News, & Discussion] Batfink33:
Interesting about the South Korea/US info. I would think they'll be investigating this as why would they recall everywhere if they don't need to? If I do return it I'm. going through Samsung not back to CPW.

---------- Post added at 03:02 PM ---------- Previous post was at 03:01 PM ----------

25 in a million chance they reckon.
[Note 7 Guides, News, & Discussion] jonboyuk:
Yea, I get the odds, and I'm not overly concerned. But still! A worldwide recall is nothing to be sniffed at however!

I agree. I always feel if I ring up again I'll get slightly differing information. Anyone else fancy giving them a bell and correlating the information? 0330 7261000.
[Note 7 Guides, News, & Discussion] bonerp:
Haha! Not for a 5th time!
[Note 7 Guides, News, & Discussion] Andr3w_95:
Lol, I'm not returning my VR too if they ask for it. It is not affecting that so why should I? If they refuse to exchange the phone without the VR, I'll simply give them the gen. 1 VR they delivered to me today
[Note 7 Guides, News, & Discussion] Batfink33:
Grrrrrrr my phone feels so cool charging. My 6P is much warmer when it fast charges.
[Note 7 Guides, News, & Discussion] jonboyuk:
Maybe it's worth turning fast charge off until this is all resolved. You know, just as a precaution.
[Note 7 Guides, News, & Discussion] strikerdj2011:
all is fine with mine as well even live on the edge no pun intended and charge it during the night when i was a sleep lol #risktaker
[Note 7 Guides, News, & Discussion] trickie69r:
I am not sure disabling Fast Charge would make any difference as Samsung have stated:

"An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error."

Source: http://www.samsung.com/uk/news/local/uk-statement-regarding-galaxy-note7
[Note 7 Guides, News, & Discussion] BaZ87:
They didn't have my VR in stock when I collected mine and as of this morning still didn't have it.
[Note 7 Guides, News, & Discussion] zonkkk:
Did anyone call Samsung yet to say they want their Note 7 replaced? What is the actual process?
[Note 7 Guides, News, & Discussion] strikerdj2011:
was in samsung store in edinburgh today they said every one will get an email and instructions on how to get a replacement over the next week or so
[Note 7 Guides, News, & Discussion] jonboyuk:
I did. Paraphrased, they said something like

"At this moment, we have released no official statement regarding the returns process but we will in the near future. See http://www.samsung.com/uk/news/ for the latest updates".
[Note 7 Guides, News, & Discussion] jutley:
I just charged my N7 for the very fist time and it did not explode is that normal.?
[Note 7 Guides, News, & Discussion] @home:
I've charged mine evry day since Tuesday & it's not exploded yet. I doubt it will either.
[Note 7 Guides, News, & Discussion] Batfink33:
The anode to cathode came into contact?!?!??
[Note 7 Guides, News, & Discussion] AdzGill:
Ive just got this text from cpw. Had my phone since tues.

Hi ADAM, Samsung has advised Carphone Warehouse they are investigating a potential quality control issue with the Samsung Galaxy Note7, which you recently purchased. Should you have any concerns, Samsung is currently offering to voluntarily replace your device. To discuss your options, please contact Samsung Customer Service on 03307261000.
[Note 7 Guides, News, & Discussion] Batfink33:
Just got a text from CPW saying there was quality control issues and if I had any concerns contact Samsung. Interesting they didn't tell me to return the phone to them.
[Note 7 Guides, News, & Discussion] Note7wilko:
Just received my text from cpw. No recall just passing on Samsung's number if I want it replacing

---------- Post added at 06:06 PM ---------- Previous post was at 06:05 PM ----------

Anyone rung the number ice been on hold for 30 mins
[Note 7 Guides, News, & Discussion] gavinfabl:
Seems everyone is getting these now. I have 2 Note 7's to sort out. Sigh. Would be nice if Samsung had manned the phones later tonight to deal with demand.
[Note 7 Guides, News, & Discussion] Batfink33:
Seemed quite casual, "if you've any concerns contact Samsung and they'll replace it".
[Note 7 Guides, News, & Discussion] Note7wilko:
Yes. Not the we want your phone back now that everyone has been expecting. Social media is great but things can get out of hand very quickly
[Note 7 Guides, News, & Discussion] MKchrias:
I got text been in queue 20mins
[Note 7 Guides, News, & Discussion] Batfink33:
Looks like CPW don't want anything to do with it. Realistically though you're not going to buy a £700 phone and not return it for a replacement if it might have a fault.
[Note 7 Guides, News, & Discussion] MKchrias:
Found this explanation on another thread

http://xdaforums.com/showpost.php?p=68497505&postcount=60
[Note 7 Guides, News, & Discussion] alltaken123:
"Feel free to exchange your potential for exploding handset with Samsung, us CPW?, we don't want to deal with that, good luck and thanks again for the money"
[Note 7 Guides, News, & Discussion] jonboyuk:
I spoke to Samsung at about 3.30pm today. They said to await instructions as they'd only started dealing with it in the UK at around 2.00pm. The lady said to check their UK news feed until instructions are available.

I too had the text from CPW.

I rung them. I was told I have 2 options. 1. Return it AND the VR headset (?!) and take a refund/await a new one. Or swap it for a different device and receive a £50 voucher.
[Note 7 Guides, News, & Discussion] pigglett:
Email From Samsung UK

Your Samung Galaxy Note 7

Dear *******

We want to thank you for your recent order of a Note 7. As a valued customer we would like to share an update with you on recently reported incidents.

Samsung is committed to producing the highest quality products and we take every incident reported from our valued customers very seriously.

In response to the 35 cases of a battery cell issue that have been reported globally we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.

However, because our customers safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

As you have already received your device, we will voluntarily replace your device with a new one over the coming weeks.

To ensure you receive your replacement device and to answer any further questions please contact our customer services team on the following number 03307261000.

We apologise for any inconvenience caused.

Kind regards,

Samsung Retail
[Note 7 Guides, News, & Discussion] @home:
Got an email from Samsung regarding replacement.....

Dear :firstname:,

We want to thank you for your recent order of a Note 7. As a valued customer we would like to share an update with you on recently reported incidents.

Samsung is committed to producing the highest quality products and we take every incident reported from our valued customers very seriously.

In response to the 35 cases of a battery cell issue that have been reported globally we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.

However, because our customers safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

As you have already received your device, we will voluntarily replace your device with a new one over the coming weeks.

To ensure you receive your replacement device and to answer any further questions please contact our customer services team on the following number 03307261000.

We apologise for any inconvenience caused.

Kind regards,

Samsung Retail
[Note 7 Guides, News, & Discussion] MKchrias:
Spoken to samsung, should get call back within 7 working days to arrange replacement within next three weeks. Old phone to be collected new and phone delivered , can be arranged to collect new phone from samsung shop and hand back old one. Also given choice of colour if I want to change.
[Note 7 Guides, News, & Discussion] cinek2:
got the text from cpw - so they don't give you an option to wait out those 2 weeks before replacing the phone?
[Note 7 Guides, News, & Discussion] Batfink33:
They've passed the responsibility to Samsung. Samsung will replace it at anytime, they're not going to turn around in 2weeks and say "you're not getting a replacement". People are panicking and jamming the phone lines just now, mad. Chill out and phone them when they actually have replacement stock and hey a quick exchange.
[Note 7 Guides, News, & Discussion] cinek2:
thanks, yeah not planning on calling them today, probably at some point next week
[Note 7 Guides, News, & Discussion] alltaken123:
CPW are putting the process solely on Samsung and want nothing to do with it. You can return everything for a refund within 14 days of delivery and you might be offered £50 toward a different device if you choose that option.
[Note 7 Guides, News, & Discussion] @home:
That sound fair enough.

So are we all going use our 'faulty' ones till the exchange day?
[Note 7 Guides, News, & Discussion] cinek2:
I am, unless it blows up
[Note 7 Guides, News, & Discussion] Batfink33:
Yep. Turn it off during the night, charge it in the evening/afternoon and just keep and eye on it when charging. My wife's telling me to just keep it Hahahaha.
[Note 7 Guides, News, & Discussion] gavinfabl:
It's total rubbish at the moment. If you get replacement what is the difference with new vs old. No information provided. For all you know it could be same phone.

If you get refund whose going to pay the out of pocket expenses. E.g accessories for a phone you no longer have.

I would rather wait and see what Samsung discover first if possible . It's the classic - just hard reset the phone to fix it.
[Note 7 Guides, News, & Discussion] alltaken123:
Nice, just spoke with CPW, I can exchange when stock is available in 4 weeks, keep phone until then and they'll give me £50 with them or £50 back to my card.
[Note 7 Guides, News, & Discussion] jongilluley:
Samsung have said they think 1 in 42000 affected so going by those numbers and that there were around 20000 pre orders in the UK im going to risk keepingg my one until O2 have replacements in hand ready to exchange...

Until then ill be enjoying this great device and waiting to see if we get any freebies for the hassle.
[Note 7 Guides, News, & Discussion] Batfink33:
I wonder if there's a timeframe that the problem would show in? If it's not exploded after 4 weeks, maybe it's safe?
[Note 7 Guides, News, & Discussion] alltaken123:
What happens to those who imported a DUO's model for example?
[Note 7 Guides, News, & Discussion] daddyo:
I was so close to importing a duo. I'm so glad i didn't now.

I'm delighted with my note 7. I love it. No issues whatsoever and more than happy with the way Samsung are dealing with this.
[Note 7 Guides, News, & Discussion] WESBAR:
This is great for me. I can use the phone without a screen protector for a couple pf weeks and not be paranoid about scratches!
[Note 7 Guides, News, & Discussion] jutley:
Will be returning contract one for refund tomorrow.
[Note 7 Guides, News, & Discussion] alltaken123:
Why so full of relief? For all we know those with imported models might be entitled to a swap for the same without issue. Glad you like it and i'm sure those with imported models are equally enjoying their devices ;)
[Note 7 Guides, News, & Discussion] daddyo:
I'm relieved because it's a great phone, the best ive ever had, and Samsung are sorting out any potential/theortetical problems in a creditable way. **** happens. As long as its sorted in the end to my satisfaction I have no problem.
[Note 7 Guides, News, & Discussion] bonerp:
Look there's a 2 yr warranty on these phones.... I'm waiting to see how this pans out without panicking.
[Note 7 Guides, News, & Discussion] 4qman:
I'm not even the slightest concerned. I've worked my phone hard whilst charger, completely normal.

The phone itself is perfect, really impressed.
[Note 7 Guides, News, & Discussion] zonkkk:
Me too. I hope no issues.
[Note 7 Guides, News, & Discussion] brunoavrocha:
Sorry for O ff topic

I use screen of and lock but it always prompts me for security reasons to unlock with pattern. Im sure you guys know whats happening.. Cant use the iris scanner to unlock

Enviado do meu SM-N930F através de Tapatalk
[Note 7 Guides, News, & Discussion] Batfink33:
It's a Google security thing, you can't bypass it. There's nothing you can do.
[Note 7 Guides, News, & Discussion] brunoavrocha:
So whats the point if I cant unlock phone with fingerprint or iris?

Enviado do meu SM-N930F através de Tapatalk
[Note 7 Guides, News, & Discussion] Batfink33:
You can't use an app like screen off and lock. If you do it prompts you to enter a password or pin, it's a Google security feature.
[Note 7 Guides, News, & Discussion] violet182:
I received the text from CPW about having to call samsung.

Funny tho, they sent it to my old phone number/sim. So I didn't see it for ages.

It seems like if you do the replacement with carphonewarehouse, you could receive a 50 pound voucher. But stories differ and they are unorganised.

If you do it with Samsung they have it more organised and let you change colour, but no voucher.
[Note 7 Guides, News, & Discussion] zonkkk:
I got the same text on old number too. I will try to return in store and cancel contract under their 14 days return policy.
[Note 7 Guides, News, & Discussion] violet182:
But both SAMSUNG and CARPHONEWAREHOUSE give you the option of keeping your phone until the replacement arrives.

I would only cancel the contract if I didn't want it any more. But I do still want it. I will be able to get a replacement in 4 weeks and also get a 50 pound voucher and keep my vr headset
[Note 7 Guides, News, & Discussion] Batfink33:
Did you go instore to ask or phone?
[Note 7 Guides, News, & Discussion] violet182:
I am just going by others who have called themselves.
[Note 7 Guides, News, & Discussion] hshah:
Crap! Went out for a few beers tonight and as nights go it got quite messy... dropped the phone twice and...

With a screen protector and case as well. What are the chances Samung will swap it round? :o

/Edit: Hadn't seen this email from Samung earlier...
[Note 7 Guides, News, & Discussion] alltaken123:
Yikes, cracking good time yeah?

In another thread AT & T have stated to one user that returning a device with a cracked back is fine since it's been recalled, so fingers crossed for you. :fingers-crossed:

Give Samsung a call and let us all know! (It got really hot in your hands right? So hot you had to let go? ;)
[Note 7 Guides, News, & Discussion] gavinfabl:
Are you sure it didnt get hot first before it cracked?
[Note 7 Guides, News, & Discussion] neildo:
Been wondering. I tend to 'move in' to a new mobile bringing literally every txt conversation I've had since coming from the darkside back in 2008. Point is, does smartswitch allow backup/restore without both devices being present? If we have to send the first N7 back in order to receive the replacement N7 then that's highly inconvenient and not really acceptable is it?
[Note 7 Guides, News, & Discussion] gavinfabl:
I believe you can backup to PC, and restore to another Samsung device fully.
[Note 7 Guides, News, & Discussion] neildo:
Thanks. You can if you're a Windows/iTunes user but as all too common - no obvious solution for a Linux user. I'll be insisting Samsung send me the replacement before I send the original back.
[Note 7 Guides, News, & Discussion] alltaken123:
http://www.samsung.com/uk/smart-switch/android-sd-card.html
[Note 7 Guides, News, & Discussion] gavinfabl:
Then use the Samsung Cloud feature as well as Google Backup. Not perfect but will be better than nothing. The best way is as you said though.
[Note 7 Guides, News, & Discussion] hshah:
Trying to call them now but have been listening to the "sales pitch" for quite some time now.

I use this to backup my SMSs and then restore them on the new phone:

https://play.google.com/store/apps/details?id=com.riteshsahu.SMSBackupRestore&hl=en_GB

Titanium Backup is brilliant too.
[Note 7 Guides, News, & Discussion] redsurfbus:
Just got offthe phone from samsung UK. Was annoyed that they were not going to refund my screen protector so asked to speak to a manager and was then told there would be a gesture of goodwill still yet to be announced. I said fine, but what about replacing paid for items, goodwill is goodwill.

They are calling people back in a week to arrange replacement phones.
[Note 7 Guides, News, & Discussion] @home:
Been on hold 30 minutes now with Samsung wtf
[Note 7 Guides, News, & Discussion] hshah:
45 minutes and counting now...
[Note 7 Guides, News, & Discussion] gavinfabl:
I lost the will to live after 10 mins lol.
[Note 7 Guides, News, & Discussion] @home:
I sick of hearing about their washing machine that can stop mid cycle so I can put my mankini in.
[Note 7 Guides, News, & Discussion] alltaken123:
Would you be so kind as to ask them what the procedure is with imported handsets? Say for instance a Dual Sim model? Would be helpful to a fair few on the boards.

Thanks!

---------- Post added at 10:14 AM ---------- Previous post was at 10:10 AM ----------

You know you want one.
[Note 7 Guides, News, & Discussion] hshah:
They finally answered after just over an hour on hold. Asked them the question and they said that because it is not an EU model it would need to go back to where it came from. Samsung UK Support only deal with items for/from this area.

For everyone else, the guy took my details as well as that of the phone, and said that I would be called within 7 working days with more information regarding the replacement. He said that it will take 3-4 weeks before it is swapped over.
[Note 7 Guides, News, & Discussion] @home:
50 Minutes & I got through - All sorted, gonna get a call within 7 days to sort a replacement out.
[Note 7 Guides, News, & Discussion] alltaken123:
Thank you. Did you purchase direct from Samsung? I'm a CPW contract upgrade and can swap with them once stock arrives and gain £50 for the battery roulette, interested to see if swapping with Samsung instead would net me a fancy 256GB SD, one can dream....
[Note 7 Guides, News, & Discussion] neildo:
My call to Samsung straight through no waiting. Was expecting a long call....

Don't see why we have to call them? They know how their customers are so surely they can act on that instead of us chasing them.
[Note 7 Guides, News, & Discussion] hshah:
Yeah I did and apparently they aren't offering anything to make up for it :(
[Note 7 Guides, News, & Discussion] zonkkk:
I just returned my Note7 to CPW in store. Bought it online. No questions asked refunded my upfront payment and cancelled the vodafone contract. They did ask if I was aware that I could get a brand new one in a few weeks. I said I wasn't interested. They did take my Gear VR as well. I didn't offer to give it back but they asked for it.
[Note 7 Guides, News, & Discussion] Bullo75:
Hi I've got the sms from CPW I called Samsung but iwas impossible to find some rep. so I called The cwp where i made the upgrade they told me to call samsung because they can do nothing.

I am quite upset I am going to go to cwp store to make a big complaint. Someone else has had the same problem with cwp in London?
[Note 7 Guides, News, & Discussion] bonerp:
I've today been told by cpw that they take your existing phone and they'll automatically send a new one in 4 weeks.
[Note 7 Guides, News, & Discussion] gavinfabl:
There is literally no wait now on Samsung's number. What they have done is just got staff to take details down. My call was answered in 1 minute. Took my info to call me back. Said wait period is 3-4 weeks. A friend of mine who called earlier and got his from Samsung directly, was told exchange was 1 weeks time. We will see.
[Note 7 Guides, News, & Discussion] alltaken123:
Note 7 is looking less tempting now that mine is still heating and crashing :( If I have to hand it back and wait 4 weeks it could be enough to push me to another device entirely.
[Note 7 Guides, News, & Discussion] m00moo:
Just called CPW and they are no longer offering the VR with sim free handsets and only monthly contracts. The guy said this has come into effect as of 1800 hours..... they lost a customer just like that....

he said its only for pre orders and I said the phones not even out yet until September... said it was for those that entered their details on the website and had a call back (which i did today) and he said the offers ended....
[Note 7 Guides, News, & Discussion] jah:
Deal from Samsung

"

The Galaxy Note7 is almost here and from tomorrow, 16th August, you can be one of the first people to pre-order it from 6am. The first 1000 people to pre-order will receive a Gear VR*. You can also join our upgrade programme^, with more details available on our website. And we've introduced Samsung Mobile Care±*for just £99, covering accidental damage, theft cover and giving you extra peace of mind"
[Note 7 Guides, News, & Discussion] Andr3w_95:
Wait, does that mean those of us who have already ordered a sim free one still get it, or not?
[Note 7 Guides, News, & Discussion] jah:
I'm going to cancel tomorrow if no VR headset
[Note 7 Guides, News, & Discussion] m00moo:
I think those that have apready ordered and were told they'd get it are ok. It's from 1800 onwards that the deal isn't available anymore. The guy was bit of an jerk tbh. He was hardly professional and when reading the terms top me he was literally saying 'blah blah blah'. I will just go with samsung to order it I guess
[Note 7 Guides, News, & Discussion] @home:
CPW always where bunch of Aholes. Just like P4U.

The last places I'd buy from.
[Note 7 Guides, News, & Discussion] garymontague:
Has anybody received a reservation code. I registered and reserved when it was available to do so and received the above email today but do not remember receiving any code previously. I have searched my emails and couldn't find anything.
[Note 7 Guides, News, & Discussion] jah:
You'll receive your code tomorrow AM.
[Note 7 Guides, News, & Discussion] m00moo:
If anyone pre registered but isn't buying please let me know I will be happy to take your code if you don't mind. Thanks!
[Note 7 Guides, News, & Discussion] MattLivesInABox:
First post here!

I ordered from CPW on the 11th (I got the text), Vodafone, Unltd Calls/Texts 12Gb Data, 0 upfront, free Gear VR, £47 monthly! Pretty impressed with my deal now I've seen the price some are paying! Been quoted the 2nd for delivery, no word of getting the handset early, so I'd imagine that's a direct Samsung promo!
[Note 7 Guides, News, & Discussion] cameron1211:
Note 7

I have preordered my Note 7 in black from Mobilepro.co.uk £683.99 comes with a free case aswell.

Have also ordered a couple of official samsung covers from there too.

Have been told that will recieve it early September :)
[Note 7 Guides, News, & Discussion] jah:
Looks like Samsung pre orders open at 8am not 6am as per their email yesterday. Typical Samsung!