yashsingh1/xdaforums huggingface dataset:
[Note 7 Guides, News, & Discussion] BugsDroid:
Follow the sprint root for snapdragon. My w8 was rooted that way before return.

---------- Post added at 05:21 PM ---------- Previous post was at 05:16 PM ----------

Sasktel refunded everything to me except $35. They put the $200 trade in credit on my bill. No other credits. I then jumped ship to bell for lower price s7e and monthly. I kept all accessories including the pen for my note 7
[Note 7 Guides, News, & Discussion] force70:
Note 7 was 550 with a plan on Rogers and 450 on wind.

Tellus would be similar.
[Note 7 Guides, News, & Discussion] shanti06:
I just got an UPS delivery notice. That's fast for Samsung.

I newly bought S7E already gave me trouble. Ironically, I had never had any problems with my both Note7s.:(
[Note 7 Guides, News, & Discussion] greatg:
My return box also arrived. Nowhere is there an option or info on selecting a replacement Sammy device for the credit!! Looks like all we get is our refund. Way to go Sammy Canada and Au Revoir!
[Note 7 Guides, News, & Discussion] uofaboy:
I just received my UPS Tracking info as well. :crying: I'm going to miss the Note7.
[Note 7 Guides, News, & Discussion] blwc:
If this is the last day or so I get to use my Note7 before i have to give it back...I am going back to using it caseless and naked screen. I'm going to see how durable Gorilla Glass 5 is. Torture test time!
[Note 7 Guides, News, & Discussion] GibMcFragger:
It was $560 on Telus. They are doing the paperwork for my exchange as we speak. I just got the email for the refund on what I originally paid for the Note 7. It was $560.

If anyone is wondering how it's done, the replacement phone gets processed as a new activation/contract, then they cancel your original one with the Note and move the number over.
[Note 7 Guides, News, & Discussion] marktang:
Man my dealer is taking too long to do the exchange. But i think your case is a bit different. Most of us corporate plan user got the Note 7 for free. And now they are making us pay $100 for the S7E.

Did they give you a $25 credit since you went with another brand.
[Note 7 Guides, News, & Discussion] GibMcFragger:
I haven't got that far yet. I fly out tomorrow morning, so I said get the swap done, we can work out the credits, etc when I get back.

Great service though. The [MENTION=1161312]telus[/MENTION]business guy I have been dealing with on Twitter just messaged me to see if i'd gotten the replacement yet. He's been checking in all along and passing all the relevant info to my dealer.
[Note 7 Guides, News, & Discussion] asaqwert:
Interesting... I don't know for sure what I paid.

I do know that when I go to my login for Telus and look at Device information, Device balance, it says that the Starting Device Balance was $700.00. I do recall getting credits to my account, and I do know that when I worked out the total that I would be paying, I was actually getting paid to take the new Note 7 on a new corporate plan, but I did pay an up front cost initially. I believe it was about $160 dollars. But again, after the monthly credit, which I believe was $60 per month for 5 months, I would be getting paid $140 to take the phone.

I will need to look through my documentation and whatnot to find out exactly wtf went on here, because I normally don't much care about the details, I care about the fact that I got a phone for x dollars and I pay y dollars per month, end of story. Now it seems the details are all going to matter. I think I'm going to be getting the Pixel XL 128 GB, but it's not available through Telus corporate yet, only through Best Buy for preorder on a consumer plan. Getting a little nervous that I might not get one, and I'll end up somehow getting screwed yet again.

I will say, however, that I certainly won't be paying anything extra. I've been told that for certain I won't be paying extra, and that I should be getting an additional credit back, since the Note 7 is likely slightly more expensive than the Pixel XL 128 will be. I guess we will see. What a load of crap - Telus was *supposed* to have the "best" customer service in the industry. Turns out they're no better, and it seems maybe even worse, than the others (well, not worse than Bell... Bell is garbage).
[Note 7 Guides, News, & Discussion] shadowdragon727:
Yup, it's because they can't refund you the phone. So they give you $200 back instead.

This was through Samsung Store @ Sherway Gardens in Toronto. You may be able to ask your carrier to call that location in order for them to match it.

This is correct.
[Note 7 Guides, News, & Discussion] marktang:
Ya I wish my dealer was that good. The Rep on Twitter was helpful but my dealer is crap. They will ship me the phone first and do the credits later. Saying that the phone cost them too much
[Note 7 Guides, News, & Discussion] tom0927:
Just got an email from my dealer saying I could return the Note 7 in any condition, with or without the box or accessories. That's better then what I read on mobilesyrup, Rogers made someone return all the accessories and the box with the phone.
[Note 7 Guides, News, & Discussion] marktang:
Still nothing from my dealer yet. Twitting telus business now.
[Note 7 Guides, News, & Discussion] tom0927:
They haven't told me when they'll ship out my S7E or how much they'll charge me either. They were, however, quick to mention that I have to return the Note7 within 5 business days of receiving the replacement.
[Note 7 Guides, News, & Discussion] marktang:
At least they have a plan lol. My dealer has no plans. When u mentioned to them they can send me the phone first and worry about the samsung credits later. They just told me no. The phones are expensive. I was pretty speechless.
[Note 7 Guides, News, & Discussion] tom0927:
Seems like they're slowly getting their game plan together. Last friday, their rep says they will put $100 hold on my CC until I return the defective device, and now today, they say it's waived for Note 7 customers. What's interesting from that generic email is that if the device I want is not yet available (I'm guessing the iPhone 7 or Pixel), they'll give a loaner device until the replacement is available. I certainly did NOT know that last friday when I said I'll get a S7E instead, that was half the reason I went for S7E instead of iPhone 7.
[Note 7 Guides, News, & Discussion] marktang:
Oh didn't know that either. That's interesting. But I will still go with S7E. It's the closest thing to note
[Note 7 Guides, News, & Discussion] tom0927:
Yea, I'm already planning to only keep the S7E until the S8 or Note 8 comes out. I didn't want to sink another $600 to get an iPhone only to hate using iOS (never used it before).
[Note 7 Guides, News, & Discussion] 1011555:
I returned both devices and got a credit for what I spent for the device originally, I then bought a s7e on Kijiji. I'm sure im not but doesn't that be I'm untitled to a $100 credit?
[Note 7 Guides, News, & Discussion] shanti06:
No. I bought S7E from other online store who has units in stock, I called Samsung and was told the credit was given only for EXCHANGE.
[Note 7 Guides, News, & Discussion] fujisan582:
Handed my Note7 back to Videotron today. So pissed about the whole defect and recall process. This phone was absolutely perfect (explosive glitch aside) for my needs. I went back to my old HTC one and will see what comes out in March or even next September. If another note comes out, you can be it'll be the safest phone ever released! The return process with Videotron was as messy as everything shared for other carriers; poor communications all across. I called them three times and got three different answers, even the guy in the store said that each situation was different.
[Note 7 Guides, News, & Discussion] Brava27:
Hahahaha

Sent from the Mars Rover
[Note 7 Guides, News, & Discussion] force70:
That's ridiculous lol.
[Note 7 Guides, News, & Discussion] rekil goth:
Did anyone return to costco? Did you have to return the box and accessories?
[Note 7 Guides, News, & Discussion] darthfire:
Just got an email from Samsung that traveling with the Note 7 is now prohibited. Well I'm outside the country and I'm flying to Canada in a week to return my Note 7 since there is no other way to return the device. How will I return it if I can't bring it with me :rolleyes:
[Note 7 Guides, News, & Discussion] millicent:
Relevant: https://www.reddit.com/r/Android/comments/57qh8d/spectacularly_bad_advice_from_samsung_regarding/
[Note 7 Guides, News, & Discussion] blwc:
Looks like the only way is to ship your phone by boat/truck. Better ship it now. Might make it home by the time you get back.:p
[Note 7 Guides, News, & Discussion] millicent:
I had to return box and accesories as the first returns agent said they won't process refund without.
[Note 7 Guides, News, & Discussion] 1011555:
Thought so, so how about the $25 not event that is acorded?
[Note 7 Guides, News, & Discussion] emann56:
Did you have the receipt when you returned it?
[Note 7 Guides, News, & Discussion] shanti06:
The answer was NO. The CS I chatted with was saying EXCHANGE. And how do we exchange if we bought from Samsung online?

Why their response sounded as the person was just typing from a set of script. I couldn't help wondering if they actually read a question.
[Note 7 Guides, News, & Discussion] 1011555:
Yeah figured, that's the way they have been acting from the beginning. Too bad they are messing up so bad on this one.

Personally I already disliked their semi slimy business practices. Such as their need to add so much mandatory bloat and being Soo slow with update releases (as we know by now updates are not used to benefit the customer but to get em to purchase the latest flagship with the semi latest version of Android) Rarely throwing us a bone, Trickling down apps that don't fully work as they do in the flagships such is the case with the always on display app from the note 7 which doesn't do all it did on the note 7. (thanks Samsung really thanks allot I feel so much better now about this whole debacle)

It's really not all bad though, I still love allot of things about Samsung flagships. Camera specks, screen performance, design, some bloat I actually use and like.

But let's just put it this way this experience left a really nasty taste in my mouth and I'm sure im not alone. Scary thing for Samsung is other manufactures are finally staring to bloom into some pretty nice flowers. Watch out Samsung your domination will be tested. Things are about to get interesting
[Note 7 Guides, News, & Discussion] blwc:
I really did expect more out of Samsung once the first and then second recall was announced. They really did little to nothing in terms of making good with Note7 owners who are inconvenienced not once, but twice and to finally have to give up their devices for good and look elsewhere. I'm frankly disappointed that the largest phone manufacturer in the world isn't trying hard enough to a) make the return process a little less painful (especially for online customers) and b) make sure that they don't leave with a bad taste in their mouths...and to keep good faith in their brand.

I'm not expecting a free phone or anything like that, in return...but I would have hoped for a bit more than $25/refund or $100 off a lesser model. For the trouble they caused me, and the danger they caused the general public...perhaps sell me an S7/S7E for 50% off...or Note7 owners get $200 off any 2017 S-series or Note device.

At this point, I don't feel bad for Samsung if most of the Note7 owners look to Apple, Huawei, LG and others and never look back.
[Note 7 Guides, News, & Discussion] diggmc:
This described me to a tee. I'm not happy about the price but I just pulled the trigger on a Pixel 128GB Black. I've been strictly a Nexus user since the Nexus S and I have to say at least I know what I'm getting from Google and they've always done me right when I've had any problems (looking at you Nexus 6).

[/rant on]

The Note7 was my first Samsung (excluding the Galaxy Nexus) and it's my last! I'll be the first to give Samsung a pass on the original problem, since that can happen to any manufacturer, but to ship out bad/dangerous phones a second time, sorry no. Adding insult to injury, I returned my first phone (with receipt) after receiving my second one. Now Samsung is maintaining that I have both phones and must return both!! (currently still waiting to hear back from them after faxing my return receipt). Purchasing directly from Samsung was the worst idea and since they aren't offering me the option to switch to an S7e. So they can keep their phones and I'll stick with Google Thank you very much!

[/rant off]
[Note 7 Guides, News, & Discussion] blwc:
I also returned my original phone to the Samsung Store then got an empty box and email telling me that I still owed them a phone 2 weeks after. I am just going to send back the first empty box with a copy of the return receipt at the same time as the replacement device when I get the second empty box. Somehow I think Samsung will still think I owe them then one or two phones...and will probably end up withholding my refund. This return process is a ****ing **** show.
[Note 7 Guides, News, & Discussion] millicent:
I did print the email I first got from Costco showing the order number and the amount I paid
[Note 7 Guides, News, & Discussion] marktang:
Samsung is setting up booth at airports to exchange phones for people. Hopefully they will come to Toronto soon. I am flying out at the end of the week and still need to exchange my phone.

http://www.androidauthority.com/samsung-galaxy-note-7-airport-exchange-722832/
[Note 7 Guides, News, & Discussion] diggmc:
I would do like yourself but I had UPS ship the empty box back without signing for it. I faxed them a copy of my first phone receipt last Friday morning and have heard nothing since. Now UPS has the UXB box (unexploded bomb) enroute with delivery today. I'm going to hold on to it until I get the problem resolved. Needless to say that's going to hold up my refund!
[Note 7 Guides, News, & Discussion] blwc:
I don't if this helps at all, but I tweeted at Samsung Canada the question of what to do with the empty box if I already returned thr original Note7...they DM'd me back this response

So far, no response but I plan on sending the first empty box back with return receipt anyways just cover my butt. And by shipping both boxes at the same time, less chance of messing things up. But I don't have much faith in Samsung Canada anymore. Too many parties involved during this entire purchase and recall process. I think I have dealt with 7 different companies from Tech Data at purchase to Stericycle at recall. Too many parties involved and not one knows what the other is doing.

I hope a class action lawsuit is filed against Samsung and I hope they have to pay big time.
[Note 7 Guides, News, & Discussion] greatg:
So, for those that received shipping boxes to return the units, how do we collect our $100 discount?
[Note 7 Guides, News, & Discussion] shanti06:
I think 1st question is how to exchange for S7/S7E.

All I've learned so far is there's no instruction about exchange and credits are only for exchange.
[Note 7 Guides, News, & Discussion] jmitr:
Do not fly with your Note 7.

ICAO has classified the Note 7 as dangerous goods prohibited to be carried on passenger OR cargo aircraft. Both the FAA and Transport Canada issued bans previously.

1. Your Note 7 can he confiscated at security by CATSA. It is their mandate to prevent items that may he used in the unlawful interference of an aircraft or dangerous goods on board.

2. The gate agents will make a PA before boarding asking you if you have a Note 7.

3. Once on board the Flight Attendants will make a PA asking if anyone has a Note 7.

In addition to the normal bulitens issued on directives, Transport Canada has issued a NOTAM about the ban (notice to airmen). Every Pilot reads these, It is part of our OFP (operational flight plan). Air Canada has sent out an extensive Q&A about the Note 7 as well as Flight Ops bulitens, emailing all employees, and printing then ban on our OFP.

At Air Canada at least, if you identify yourself during any of the described points you will be rebooked to allow you time to properly exchange the device. We were offering refunds but I would have to read if that was only for a certain period of time.

If you go through all those checks and are then found with it onboard. Well, you just knowingly snuck an item prohibited for carriage on any aircraft. You purposefully ignored the instruction of your flight crew. What do you think will happen?

I'm not going to get into the whole "you are placing others at risk" thing but you are rolling the dice on a criminal record for yourself as well as being a proud member of the nofly club. You will be grouped with Known terrorists etc, you will never again in your life be allowed on an airplane.

Do not risk yourself and others, it is not worth it and frankly stupid at this point.

I am an Air Canada Pilot in case you missed any if my previous posts lol!
[Note 7 Guides, News, & Discussion] marktang:
ok what is this about? I never said i am flying with my phone. I have been working tireless with Telus and Samsung trying to get my phone exchange before my flight. I am just informing people that have traveled before the ban letting them know there are booths set up where you can exchange your phone. And i am hoping they will set up in Toronto as well for people that are having a hard time exchanging their phone before their flight.

I do not need you to tell me what to do...if you read my posts from before i have been trying to exchange my phone since thursday
[Note 7 Guides, News, & Discussion] jmitr:
Yes I know you have been trying to return your phone. How corporate customers have been treated so far is an example of Samsung trying hard, but not hard enough.

I am not trying to tell you what to do, but I was hoping my post outlined options for you. I do not know what Airline you are travelling on but Air Canada will let you rebook your flight, we may even have the refund option available. I am fairly positive WestJet would also do their best to help you. I think the booth idea at the airport is fantastic. When I went to the SES in Richmond I immediately made it clear I was a Pilot and flying again on a multi day trip (today is day 4) in 2 days time. I planned on simply exchanging the phone and worrying about credits later. I got lucky and was taken full care of.

I apologize if my post came out strongly worded. It was meant as an informational post stressing that ICAO, Transport Canada, CATSA, and the airlines are taking this round very seriously. Unlike round 1 with a singular vague memo and no one taking it seriously this time it is different.

While not necessarily directed at you, I think you can admit trying to sneak a Note 7 aboard a flight now would be stupid. I strongly worded the consequences because there are too many people with a "you can't tell me what to do attitude". I'm not telling anyone to do anything. The world wide body governing civil aviation (ICAO) which almost every country is a member state of is, and Transport Canada the aviation authority of our country are. The consequences for ignoring them are severe.

Once again I apologise if you took personal offense, that was not my intent. I am just trying to use the fact that I am a Pilot with Air Canada to make it clear what the law is and what the consequences of not following it is.

I hope you can exchange your phone before your trip. If not, call your Airline they will he accommodating.

Cheers man, hopefully we can all chat about "the next greatest thing" soon.
[Note 7 Guides, News, & Discussion] rekil goth:
What rubbish from costco. Thank you.
[Note 7 Guides, News, & Discussion] indiancanuck:
Returned the Coral Blue orig Note 7 to SES, orig phone and box only, sans accessories and spen keeping them as a souvenier :) However seems Samsung become quite generous now. Received full phone purchase price ($1176), plus extra $200 for the credit, making it $400 received back for the credits. Didn't ask for $25 extra as Samsung had announced ;) Nice $400 bonus to go get iPhone 7 Plus 128GB Gold now (though would still miss Note 7), and some change for the accessories, and yes, Gear Fit2 as well!!!! Thanks Samsung.... Goodbye till Note 8 or sth better comes in!!!! :)
[Note 7 Guides, News, & Discussion] girn26:
How did you get $400?
[Note 7 Guides, News, & Discussion] indiancanuck:
I had paid 56 + 920 = $976 for pre-order purchase.... They refunded $1176 + $200..... ;)
[Note 7 Guides, News, & Discussion] girn26:
I understand that. But why did they refund you more then 1176
[Note 7 Guides, News, & Discussion] sabesh:
Which location? Thx
[Note 7 Guides, News, & Discussion] indiancanuck:
Richmond
[Note 7 Guides, News, & Discussion] 1011555:
Yeah that's what I was going to do also originally reserving the pixel 128 however I just couldn't being my self to spend that kind of money on a phone with no external storage, not water proof...
[Note 7 Guides, News, & Discussion] asaqwert:
Honestly the situation sucks. That's it.

S7 Edge is a crappy alternative. A year old, smaller screen, bigger bezel, usb 2.1, ugly, 32 gb, and no where near worth a similar price to the note

Pixel xl 128 is alright, but no sd card and no waterproof sucks

LG V20 is a good looking option but I don't know I can wait until it comes out, and there isn't even Canadian pricing or release date yet.

*so pissed*
[Note 7 Guides, News, & Discussion] 1011555:
You hit the nail on the head, presently using the s7e and having used the note 5 previously to the note 7. I think I would of rathered went back to the note 5 till the 8. It's allot more comfortable in the hand
[Note 7 Guides, News, & Discussion] Cycloneon:
Your complaint sounds very spoiled. And the S7 Edge came out in March, that's no where near "a year old". Very spoiled you are sounding.

and don't bother with the LG V20. That will cost you damn near $1000 according to preliminary rumors for the US pricing
[Note 7 Guides, News, & Discussion] marktang:
Class Action lawsuits in Canada? Has anyone heard anything about that?

https://www.buckinghamlaw.ca/index.php/lawsuits-filings/samsung-galaxy-note-7
[Note 7 Guides, News, & Discussion] projectrs2:
That lawyer and his firm seem really unprofessional.

Check their reviews, and their FB page. Lots of complaints
[Note 7 Guides, News, & Discussion] tom0927:
I would expect more and more lawsuits to be filed across the globe for this, quick cash for the lawyers. We should keep copies of all our receipts in case there is a settlement lol.
[Note 7 Guides, News, & Discussion] millicent:
Costco sent me this message
[Note 7 Guides, News, & Discussion] asaqwert:
So me stating that I am not ok with paying basically the same amount of money (or even a hundred dollars more in some cases) for a phone as the note 7, but getting a phone with a number of specifications that are lower, older, smaller, and worse, compared to the note 7, is being spoiled?

Sorry, that dog don't hunt around here. I will pay top dollar for a cutting edge top of the line phone. I won't pay top dollar for a phone with usb 2.1, 32gb onboard storage, etc.

I am also very much entitled to my opinion on the look and feel of the phone. The s7 edge looks and feels ugly and cheaper. Corners are too rounded (as they always have been with the galaxy series), bezel is too big. It's simply an ugly phone.

To anyone who wants one or is happy with getting one instead, fair enough. My point is that it isn't nearly the same phone as the note 7.

And sorry, it's over 8 months old. You're right. Not even close to a year..... Sorry, but I'm not going to get stuck in a contract for two years with a phone that's already been on the market 8 months. I specifically wait to renew my contract or sign s new one until a new flagship phone is released that I'm interested in, so I can get the most cutting edge phone I possibly can. When my contract is almost up, I'm most certainly going to be wanting a new phone already; with a phone that's already 8 months old, it will be that much worse.

Call me spoiled, that's your prerogative. I consider myself a smart consumer who's unwilling to get shafted because of a manufacturer's screw up.