[Tilt, TyTN II, MDA Vario III General] undac:
Why not start by just making a video of the poor performance by itself? (I'd do it myself if I knew how.)

I've e-mailed HTC twice about video issues (ie not just asking for a ddraw/gles driver in general) and have not heard a reply yet.

I've called them once without a proper reply ("dunno" basically).

I've called their repair center in sweden (which of course couldn't do much for me since they only actually do physical repairs and ROM resets).

I've called my operator from which I actually bought the phone and the 18 year old bubble gum chewing girl on the other end basically thought I was an idiot and didn't understand the complaint.

Tomorrow I will try calling the chief support manager of my operator.

I'm also going to try to contact HTCs swedish distributor and a reseller that I know they have a close relationship with.

If we really want things to start happening we must do more than ask. We must create bad publicity (forum posts, sed in tips to tech sites, petitions, you tube videos, etc)

I guess hammering their support would create headaches but to make it really hurt people need to start calling them, not just e-mailing them.

So make some noise. Call their support, e-mail their support and in both cases make it clear if you represent a larger company, a publication, blog, forum etc. (Personally I work for one of the largest IT magazines in the world and though I can't actually post about such "private" matters on our first page I can surely let it be known that I do work for them by putting in in my e-mail signature and by presenting myself and my company when I call them.)

Put up you tube videos, comment review and articles online.

Write a letter to regional phone/pda/computer/tech magazines etc.

Another thing that's good to have in mind is that it's much better to complain about actual symptoms instead of going all tech savvy on them and exmplaining how this or that dll needs to hook up with this or that driver for you to get Open GL ES support.

Having problems with slow video performance, tearing or graphical errors: tell support about it. Open GL ES games/app not running: make sure support knows about it.

Companies usually don't respond well to support complaints that go after the solution. (HTC knows about the drivers so there's no need, and I think it will be slightly contra productive, to ask them for it. Give them reasons for providing a driver rather than saying "I need this or that driver".

(I've worked tech support for larger companies and having people call you up asking for what they belive is the solution rather than explaining what the problem is usually just makes thing go wrong.)

I know this is all self explanatory but sometimes in cases such as this it's easy to get caught up in the momentum of a relatively small forum such as this believing "well considering how much we are discussing this they surely must notice us", problem is they usually don't or at least if they notice it they tend to think "as long as it's contained amongst the nerds who'll go out and buy a new unit next week anyway it doesn't matter".

It's also pretty easy to let go to soon. I mean we have loads of signatures going and massive amounts of forum posts but they by themselves won't make things happen unless all these people actually bug HTC and their partners as well.