[ONE General] Fznshk:
Hey Guys,

I'm writing this thread with great regret. Firstly I really love my OnePlus One. Have been using it since a long time. Don't fine any mobile better for me till date. In between I tried switching to Note 4, OnePlus 2, S5 Mini, iPhone 6 Plus. & Redmi Note 3 32GB. I couldn't find any device better. Now I need to come to the point of writing this thread. I want to make people aware regarding the terrible service provided by OnePlus.

So, after more than a year's usage of OPO, it started giving battery trouble. I did not wanted to switch the phone so, had to replace the battery out of warranty at the Authorised Andheri Service Center thinking that official service is the best option. But I was wrong. So, the battery was replaced, and obviously I was charged being out of warranty, INR 1800.

Everything fine until now. after around 40 days, the battery started draining as hell. Worse than my previous battery. I thought there might be a software issue. I never wanted to go to the service center in any case. So here's a short list of what all i tried:

1. Factory Reset

2. Wipe Dalvik Cache

3. Tried Lollipop 5.1.1 Official

4. Tried erasing battery stats

5. Emptied the battery, charged it to full and checked

6. Tried using the phone with only one or two apps

7. Installed wakelock detector to check for any unnecessary wakelocks

8. Tried Marshmallow official

9. Rooted the device. Installed Greenify, Amplify etc etc.

10. Removed the bloatware

11. Used the phone with minimal brightness

12. Installed different kernel

& multiple other things which i can't even remember.

Nothing helped, so, I had to quit. Everything just wasted my time, & nothing saved my problem.

So I thought I should go to the service center, and get myself some temporary device, till my battery gets replaced. I starting browsing the internet for the best service centers in Mumbai. I read various posts in order to go to the best service center possible to get the quickest service. I downloaded the service centers in India PDF from the internet, which had the list of all the OnePlus Service centers in India.

While Googling I found out OnePlus has released Exclusive Service Centers in various cities. It Guaranteed 1-hour service. YES!! One Hour Service Guarantee. I was excited & forgot all the OnePlus after sales service horror stories for a while. I thought really, OP is doing too good to improve it's after sales service. I thought no Tech Company (Samsung, Apple) has ever guaranteed a service within an hour, and oneplus has taken a big step for its customers. But, Not everything on the internet is true. I went to the Exclusive Service Center thinking I'll just have to wait for an hour to get my phone repaired.

I reached at Phoenix Mall, Kurla, where the exclusive service center is. I mentioned my problem to the guy over there, he did not know how much warranty is there for the replaced battery. This was my first shock, it being an Exclusive Service Center. I told him it's for 3 months as I had already confirmed with the OnePlus Care multiple times. He did not listen to me. He called some Bangalore office and told me that the replaced battery warranty is only for 1 month( YES!!! Only a months warranty on a battery worth INR 1800, They are really doubtful about their own products quality I assume) So, I called to the toll free number of OnePlus(from where I was told warranty is for 3 months multiple time) so that they can explain this service center guy about the actual warranty period of the battery. I was pretty sure hat atleast 3 months warranty is there. Before going to the service center, I was told multiple times by different executives of OnePlus.

So, I called the Customer Care Number, and explained the guy my situation, he confirmed again that battery warranty is for 3 months,(I began thinking something phishy might happen, so I enabled Call Recording App Immediately. Attachment of the call recording is uploaded). That Customer support guy told me to give the phone to the Service Center assistant. They both had a talk, the service center guy trying to convince the guy about the warranty period being only one month. So, after they were done talking, I was given the phone and the Customer guy told the policy has changed(Yes, Policy changed few mins ago). I told policy changed later on, before I was promised 3 months warranty, you have to give me 3 months warranty. He tried to convince me, but I did not agree on anything, after a long talk, the guy transferred the call to the senior guy. He tried to explain me, but I said I was promised 3 months warranty, and you have to give it to me. He placed my call on hold, and after sometime, told me that they'll consider my case as an exception, and I would be provided support, but not the same day, and would be given an update about the further procedure within 24 Hours. I was kind off relaxed thinking I'll at-least get warranty, after wasting so many hours(Yes, 2-3 hours were wasted in the so called "Exclusive Service Center"). So, I left that place. Also Note: There were other people in the service center too who were waiting for more than an hour( or maybe 2) for their phone repair. None of them got service under an hour, atleast from the people I saw, no one got any 1 hour service nor was anyone looking happy at the Service Center. Also the Service assistant wasn't really helpful. He was kinda rude. He didn't know how to talk to customers.

Now moving to the next part, I was waiting for the Customer Support to contact me. They finally sent me an e-mail. This was what they sent me. They told the same old thing.

View attachment 3817666

Now, I called them again and spoke to the same guy, told him I have the proof, that I was promised 3 Months warranty, so he told me to send it to him.. I forwarded it to him. Next day I got an email saying they didn't get the file. I forwarded it to them again. Now, the guy called me up saying that I need to send the file in MP3 format as they don't support .AMR files, and I need to convert it into MP3 and send it. So I did that also. Now, he asked for one more day saying he'll forward it to the escalation team and all. I gave him last chance. Because I couldn't wait everyday. So, finally today I got his call saying they can't do anything, battery warranty is of one month(again the same thing).

Here is the link(couldn't upload) of the call recording at the Exclusive Service Center.

https://clyp.it/oc2dis3i#

Here is the Image of the Battery's Bill

View attachment 3817679

Also, my case ID is 240455.

I wanted to make everyone aware about the after sales service of OnePlus One. Also, I don't know what am I supposed to do. :rolleyes:

I've also tweeted to Carl Pei, OnePlus IN & OnePlus Support about it. I don't think I'll get any help.

I'll update the thread if I get any update. Thanks Guys! Spread the word & beware. Don't ever think that the OnePlus Officials know the policies of their company. Keep a proof of everything they say. Thank you!