[Galaxy S6 Q&A, Help & Troubleshooting] Thorazar:
My Phone: Samsung Galaxy S6 (SM-G920F)

Software Version: Android Marshmallow 6.0.1

Provider: Everything Everywhere (EE)

Country: United Kingdom

Some history:

-	Bought the phone from Carphone Warehouse in February as an unlocked phone running Android 5.1.1 BTU firmware on the EE network

-	Discovered that the WIFI calling feature is only included with the EVR firmware so flashed the phone to EVR (G920FEVR3QOJF) using a modified PIT file (ZEROFLTE_EUR_OPEN_HIDDEN250M).

-	Phone worked flawlessly from this point.

-	In April I received the OTA to Android 6.0.1 (G920FEVR3DPD1)

-	Phone updated successfully and continued to work flawlessly.

Fast forward to 7 July:

-	Installed HSBC phone banking app with no issues

-	Plugged phone in to charge that evening (presuming it downloaded updates at this point)

-	Go to use phone after dinner and multiple apps start crashing and the phone keeps restarting randomly.

-	The phone gets stuck at the Samsung logo and has to be reset using power + volume down + volume up

-	I then try wiping the cache partition – does not solve the problem

-	I then try a factory reset/cache partition wipe.

-	Phone boots to setup screen, a couple of steps in apps start crashing again

-	I then try using Samsung Smart Switch to reinitialise the phone (Up until this point I was able to at least boot to the setup screen)

*	When it prompts me to back up my current configuration I chose not to as I had already factory wiped the phone.

*	It detects that I am running G920FEVR3DPD1 and downloads the appropriate firmware

*	30 minutes later after finishing downloading it tries to flash the phone.

*	An error message comes up saying it failed and to run Smart Switch in Emergency Recovery mode using a specific code which it provided.

*	I then run the recovery mode as directed and that fails.

*	The phone now sits there saying (“An error occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.”)

*	I note that there is a red error message on the screen that says “SECURE CHECK FAIL : (CM)”

-	At this point I get worried and manually download the G920FEVR3DPD1 firmware.

-	I install Odin 3.11.1 and attempt to flash the firmware once again:

*	I place the phone into Odin download mode using Power + volume down +home

-	At this point I notice something strange:

•	ODIN MODE

•	Product Name: SM-G920F

•	Current Binary: Custom

•	System Status: Custom

•	Reactivation Lock: OFF

•	Secure Download: Enabled

•	KNOX WARRANTY VOID: 1 (0x0500)

•	RP SWREV: B:3 K:2 S:2

-	Prior to running Smart Switch my device status had said official and the Knox count was 0.

*	I used the G920FXXU3DPDP_G920FEVR3DPD1_G920FXXU3DPDP_HOME.tar.md5 file in the AP box without selecting repartition; Odin fails with the following log and the phone has the same error “SECURE CHECK FAIL: (CM)” displayed on the screen.

-	<ID:0/006> Added!!

-	<OSM> Enter CS for MD5..

-	<OSM> Check MD5.. Do not unplug the cable..

-	<OSM> Please wait..

-	<OSM> Checking MD5 finished Sucessfully..

-	<OSM> Leave CS..

-	<ID:0/006> Odin engine v(ID:3.1101)..

-	<ID:0/006> File analysis..

-	<ID:0/006> SetupConnection..

-	<ID:0/006> Initialzation..

-	<ID:0/006> Get PIT for mapping..

-	<ID:0/006> Firmware update start..

-	<ID:0/006> SingleDownload.

-	<ID:0/006> boot.img

-	<ID:0/006> NAND Write Start!!

-	<ID:0/006> cache.img

-	<ID:0/006> cm.bin

-	<ID:0/006> FAIL!

-	<ID:0/006>

-	<ID:0/006> Complete(Write) operation failed.

-	<OSM> All threads completed. (succeed 0 / failed 1)

*	I try again using repartition selected; Odin log is as follows:

-	<ID:0/006> Added!!

-	<OSM> Enter CS for MD5..

-	<OSM> Check MD5.. Do not unplug the cable..

-	<OSM> Please wait..

-	<OSM> Checking MD5 finished Sucessfully..

-	<OSM> Leave CS..

-	<ID:0/006> Odin engine v(ID:3.1101)..

-	<ID:0/006> File analysis..

-	<ID:0/006> SetupConnection..

-	<ID:0/006> Initialzation..

-	<ID:0/006> Set PIT file..

-	<ID:0/006> DO NOT TURN OFF TARGET!!

-	<ID:0/006> Can't open the specified file. (Line: 2408)

-	<OSM> All threads completed. (succeed 0 / failed 1)

*	There is no “SECURE CHECK FAIL: (CM)” error, nor has anything changed

*	I try again adding the (ZEROFLTE_EUR_OPEN_HIDDEN250M) pit file, same error.

*	I try again using the G920FXXU3DPDP_G920FEVR3DPD1_G920FXXU3DPDP_HOME.tar.md5 file in the CSC box; Odin log appears as follows:

-	<ID:0/006> Added!!

-	<OSM> Enter CS for MD5..

-	<OSM> Check MD5.. Do not unplug the cable..

-	<OSM> Please wait..

-	<OSM> Checking MD5 finished Sucessfully..

-	<OSM> Leave CS..

-	<ID:0/006> Odin engine v(ID:3.1101)..

-	<ID:0/006> File analysis..

-	<ID:0/006> SetupConnection..

-	<ID:0/006> Initialzation..

-	<ID:0/006> Get PIT for mapping..

-	<ID:0/006> Firmware update start..

-	<ID:0/006> SingleDownload.

-	<ID:0/006> boot.img

-	<ID:0/006> NAND Write Start!!

-	<ID:0/006> cache.img

-	<ID:0/006> cm.bin

-	<ID:0/006> FAIL!

-	<ID:0/006>

-	<ID:0/006> Complete(Write) operation failed.

-	<OSM> All threads completed. (succeed 0 / failed 1)

*	Phone displays the same error: “SECURE CHECK FAIL : (CM)”

*	I try again using the G920FXXU3DPDP_G920FEVR3DPD1_G920FXXU3DPDP_HOME.tar.md5 file in the CSC box, with the optional settings – repartition, Nand Erase All, Phone EFS Clear and Phone Bootloader Update; Odin log then appears as follows:

-	<ID:0/006> Added!!

-	<ID:0/006> Removed!!

-	<ID:0/006> Added!!

-	<OSM> Enter CS for MD5..

-	<OSM> Check MD5.. Do not unplug the cable..

-	<OSM> Please wait..

-	<OSM> Checking MD5 finished Sucessfully..

-	<OSM> Leave CS..

-	<ID:0/006> Odin engine v(ID:3.1101)..

-	<ID:0/006> File analysis..

-	<ID:0/006> SetupConnection..

-	<ID:0/006> Initialzation..

-	<ID:0/006> Erase...

-	<ID:0/006> Set PIT file..

-	<ID:0/006> DO NOT TURN OFF TARGET!!

-	<ID:0/006> Can't open the specified file. (Line: 2408)

-	<OSM> All threads completed. (succeed 0 / failed 1)

*	This time the phone does not display the “SECURE CHECK FAIL : (CM)”

*	I try again using all the same settings but adding the (ZEROFLTE_EUR_OPEN_HIDDEN250M) pit file; Odin Log then appears as follows:

-	<OSM> Please wait..

-	<OSM> Checking MD5 finished Sucessfully..

-	<OSM> Leave CS..

-	<ID:0/006> Odin engine v(ID:3.1101)..

-	<ID:0/006> File analysis..

-	<ID:0/006> SetupConnection..

-	<ID:0/006> Initialzation..

-	<ID:0/006> Erase...

-	<ID:0/006> Set PIT file..

-	<ID:0/006> DO NOT TURN OFF TARGET!!

-	<ID:0/006> Get PIT for mapping..

-	<ID:0/006> Firmware update start..

-	<ID:0/006> SingleDownload.

-	<ID:0/006> boot.img

-	<ID:0/006> NAND Write Start!!

-	<ID:0/006> cache.img

-	<ID:0/006> cm.bin

-	<ID:0/006> FAIL!

-	<ID:0/006>

-	<ID:0/006> Complete(Write) operation failed.

-	<OSM> All threads completed. (succeed 0 / failed 1)

*	Phone once again displays the “SECURE CHECK FAIL: (CM)”

-	At this point I go to a Samsung Smart Service Centre to see if there is anything they can do; they take my phone away for half an hour and then come back and tell me that I have voided the warranty because I have flashed a custom ROM. Their service technician told me just using ODIN had voided my warranty.

This now leaves me at the point of having no further options left but to try and solve it myself. Any assistance would be greatly appreciated. Help please.