[G4 General] chosonnom:
Life Gone out of my G4.

Life Gone out of my G4.

Bought in Oct, 2015, died few days ago. It was on charge while I was sleeping. Next morning dead stuck on LG screen.

No modding, No rooting, no dropping.

My contact to LG and their response.

------Reply to Your Inquiry-------

Hi XXXXX,

Thank you for taking time to contact LG. I hope everything is going well with you.

You are a valued customer and we regret to hear of any problems you have encountered with our product and we’re very sorry as LG doesn’t expect this to happen. I do recognize the frustration and disappointment this has brought as I would definitely feel the same if this has happened. Please accept our apology for the trouble or inconvenience you have experienced.

Regarding your concern, the warranty/repair service for LG Smartphone is only applicable on the country which the phone was manufactured from based on the model number and IMEI. If the phone is of an International model such as the LG H815, the country where it is manufactured for should cover the warranty as the parts or materials that were used to manufacture the phone and its software content might not be available in other LG region for repair/replacement. I’m so sorry to disappoint you in this matter and I truly wish I had a more favorable answer for you. I would suggest contacting the dealer/store you purchased the phone from and discuss about their warranty or repair service policy. You may have the option taking your phone to a third-party service center so a technician can look on your phone and perform any necessary repairs.

You may also direct your concern to LG UK for other warranty options as the device is a UK model based on the model number. You can visit their website:

www lg com / uk

You may also send the phone to our facility so it could be repaired. However, since the device is of international model, there would be a cost associated with the repair. I hope you understand.

As for the repair cost, I’m afraid we can’t provide you an exact amount of repair as we don’t have a breakdown of the list here for any type of repair with their corresponding amount. I’m so sorry to disappoint you in this matter. The only person who can determine the cost of repair is our technician once they finished diagnosing your device. If a repair charge would occur, they will notify you through e-mail and you have the option to continue with process or not.

You are more than welcome to send us a reply with the following information in case you decide to send your phone for repair services:

- Full name

- Contact number

- Alternative contact number

- Complete Physical address

- IMEI (or MEID or ESN) number of the phone

Once again, I sincerely do apologize for any trouble this may have caused and thank you very much for your patience and understanding on this. We highly appreciate you contacting us with regard to this matter and we hope to address this issue as soon as possible.

I hope I provided all the information and wish it has been helpful in addressing your concern. It's been a pleasure to help you out to the best of my knowledge and my skills.

Should you have any other questions, please feel free and don't hesitate to contact us again via Email, Live Chat, or Phone by calling 1-800-793-8896. We will be more than happy to assist you with your concern!

Thank you for choosing LG and we wish you all the best.

Sincerely,

Abby

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LG Customer Service

Toll Free number: 1-800-243-0000/ 1-800-793-8896

LGEAI | Customer Interactive Center

Monday- Sunday