[OnePlus 3 Questions & Answers] tomerstern:
Bad customer service experience at OnePlus

Wow I was banding my head on the table by the end of the chat I just had with Paul from Oneplus. How difficult is it to understand the customer's need and to give him an answer which could actually answer his quesion?! :eek:

Chat Transcript

10:26:55 PM - undefined said : Please wait one moment...

10:26:57 PM - Paul said : Hello Tomer Stern. My name is Paul how can I help you?

10:27:02 PM - Tomer Stern said : Hi

10:27:22 PM - Tomer Stern said : I am interested in purchasing the oneplus 3 from the site

10:27:44 PM - Tomer Stern said : I would like for it to be sent to a place in the U.S.

10:28:00 PM - Tomer Stern said : However I need the European version of the device

10:28:06 PM - Tomer Stern said : with the European bands

10:28:12 PM - Tomer Stern said : is that possible?

10:28:25 PM - Paul said : Thank you for reaching out.

10:28:54 PM - Paul said : Yes you can actually purchase it however there might be some compatibility issues with the network.

10:29:02 PM - Paul said : http://www.willmyphonework.net

10:29:02 PM - Paul said : To be sure, you may check it here in this link, www.willmyphonework.net .

10:29:24 PM - Tomer Stern said : Yeah I need the european version as I live in Israel

10:29:37 PM - Tomer Stern said : a friend will bring it to me from the U.S.

10:29:56 PM - Tomer Stern said : How do I select which version of the device to receive?

10:31:21 PM - Paul said : There are series of dropdowns over there.

10:32:16 PM - Tomer Stern said : Im now at the purchase screen. Cant see the dropdown you are speeking of

10:33:29 PM - Paul said : Okay I'm sorry for that. Let me clarify on that matter for a while.

10:33:38 PM - Paul said : May I know where are you planning to use the phone?

10:33:40 PM - Tomer Stern said : ok thanks

10:33:56 PM - Tomer Stern said : I plan on using it in Israel

10:34:10 PM - Tomer Stern said : I want it delivered in the U.S. though.

10:37:04 PM - Paul said : Well if you want it to be delivered in the U.S., it should be a U.S. version.

10:37:22 PM - Tomer Stern said : You have three versions of the device. I need the european version

10:37:41 PM - Tomer Stern said : the us version does not support 4g in Israel. Its a bands issue.

10:38:23 PM - Tomer Stern said : Is it possible to order the european version in the u.s.?

10:38:39 PM - Paul said : Yes it is possible.

10:38:48 PM - Tomer Stern said : How?

10:39:02 PM - Paul said : You may select a country from Europe in our website.

10:39:16 PM - Paul said : Since Israel is not included, you may select a different country.

10:40:20 PM - Tomer Stern said : So you advice me to select a european country and then place a delivery to the US?

10:40:38 PM - Tomer Stern said : but then it will not be sent from within the u.s., right?

10:41:05 PM - Paul said : Yes.

10:42:09 PM - Tomer Stern said : 1. so u do not currently have the european verision in the u.s.?

10:42:40 PM - Tomer Stern said : 2. are you sure that if i select a european country like england for example, it will let me do a shipment outside of england?

10:43:30 PM - Paul said : For the first question, yes.

10:44:13 PM - Paul said : And for the second question, no.

10:44:37 PM - Paul said : If you're in a European page, your shipping address should be within Europe.

10:45:32 PM - Tomer Stern said : OK so how does it help me? I dont understand how to get the european version delivered to the U.S. This is my original question.

10:46:38 PM - Paul said : I'm very sorry to confuse you. What I'm trying to say is that, you can use a European version in U.S but you can't order a European verion and plan it to be delivered in U.S

10:47:22 PM - Tomer Stern said : But I told u i do not need to use it in the U.s. I plan to use it in Israel.

10:48:03 PM - Paul said : If you have a friend that's within Europe, you may ask him/her to order a phone for you. Not outside Europe.

10:48:37 PM - Tomer Stern said : OK. So that answered that. Thats a shame.

10:48:59 PM - Paul said : I'm really sorry.

10:49:14 PM - Tomer Stern said : Thats ok.

10:49:30 PM - Tomer Stern said : I thank you.

10:49:41 PM - Paul said : Alright then. Thank your for your time reaching out. Please do not hesitate to contact us if you have questions. Have a great day ahead.

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