yashsingh1/xdaforums huggingface dataset:
[OnePlus 3 Questions & Answers] Abhi740:
So I just had a live chat with some one from one plus about shipping times and he said that a phone will take them 3 working days to have it processed and another 3-7 working days to have it delivered. So if anyone is getting an absurd estimate for shipping times it is because their system is factoring the delays they were having before just to be safe. Also he said North American customers should not be having any delays with their orders being shipped now, so take the estimated shipping times with a grain of salt. :):good:

But I found this hard to believe since I ordered my OnePlus 3 on August 21st and according to what he said my phone should have arrived by August 29th - September 2nd. Today is September 1st and on my OnePlus account it still says that my phone has not been dispatched for shipping meaning there is no possible way for them to ship my phone with in a day for me to have it by tomorrow. I told him this and he said that they are sorry and to wait one more week to send me an email saying my phone has been dispatched and receive my phone. If I don't receive anything from them with in the next week he told me to call them back on live chat for an update. So technically my phone is delayed!

I live in Toronto, Ontario, Canada

Ordered on August 21st

Estimated dispatch is September 12th given at the time of ordering

Estimated delivery is September 16th given at the time of ordering

Estimated dispatch should have been August 24th according to OnePlus support personnel

Estimated delivery should have been August 29th to September 2nd according to OnePlus support personnel

Still waiting for a week to receive my phone

I will post an update about my order on Friday September 9th since that will be an week from September 2nd (the day I am supposed to receive my phone).

Sorry for the long post :p
[OnePlus 3 Questions & Answers] joshuadjohnson22:
I ordered Aug 22nd

I'm in GA too, I hope ours comes soon, maybe they are hanging out as we speak ;)
[OnePlus 3 Questions & Answers] Face_Plant:
Ordered my OnePlus 3 last night and the expected arrival date isn't until September 23, which is a whopping 3 weeks away. What the fudge?! Is there a shortage of OP3's or something? Do they have a warehouse in the USA, or do they ship directly from China?

If there's a shortage or it's coming from China I can understand the delay, but if there's a warehouse full of them somewhere in the USA then that's just flat out ridiculous....
[OnePlus 3 Questions & Answers] Wirelessgirl:
It's ridiculous how long it takes One Plus to ship out the phones. I'm in Toronto as well and I placed my order a couple of days ago. I was waiting for the ship date to go down before buying.

Please let me know when you get your phone.
[OnePlus 3 Questions & Answers] tuanhuy0301:
I believe that they have warehouse in US but unfortunately they are out of stock. As they told that they have few batches coming from China so I think they will ship as batches from China to US warehouse then from warehouse they will ship it to us.
[OnePlus 3 Questions & Answers] Face_Plant:
Their website claimed that it was in stock. I suppose I'm just being impatient and expecting too much from a small company like OnePlus.
[OnePlus 3 Questions & Answers] dlnas:
My order went from pending shipment to processing today

and shipping time just got updated

Expected Dispatch: Sept 5th

Expected Delivery: Sept 9th
[OnePlus 3 Questions & Answers] Abhi740:
Yep waiting for four weeks for a phone to arrive is ridiculous. By the way when did you order your phone? What is your estimated dispatch? What is your estimated delivery? Ofcourse I will keep everyone updated on this thread as soon as something changes in my order status including when I receive it, especially you my fellow Torontonian. I would recommend everyone to talk to an One Plus personnel on live chat to make sure that there are no delays in your current region before you order from One Plus.
[OnePlus 3 Questions & Answers] Atratus:
Ordered mine the other day. Expected shipping is the 19th, and arrival is the 23rd. Seems a pretty long time.
[OnePlus 3 Questions & Answers] SeanHacker:
Ordered mine last month on the 20th and the dispatch was Sept 9th with delivery on the 19th. Today is was updated to dispatch on the 5th and delivery for the 9th.

This company really sucks at supply and demand. They learned from their ****ty invite system on previous devices that we want these phones. You would think that they would've been ready to sell these things. :eek:

EDIT- I literally just got shipping confirmation after posting this. Nice. :good:
[OnePlus 3 Questions & Answers] Abhi740:
Damn you are lucky I ordered my phone on August 21st so after reading your post I hope my order info gets updated on September 6th.
[OnePlus 3 Questions & Answers] joshuadjohnson22:
I doubt it, they said a batch went out so the people who are getting updates are with the first bath. I hope we will be included today but who knows. My guess if we are ours will go to the 5th too
[OnePlus 3 Questions & Answers] Wirelessgirl:
I placed my order on September 1st, so not long ago. Mine hasn't been processed yet. I was waiting for some of the issues the OP3 had to be fixed before I buy. When some of the updates fixed the issues, the shipping date went back up to 6 weeks on the site. I was waiting for it to go down. Now I see 10 days on the site, so I'm hoping OP get it together and you and others who have been waiting for so long get your phone sooner rather than later.

Yes, I'm glad I found a fellow Torontian on here. :)

---------- Post added at 11:59 AM ---------- Previous post was at 11:47 AM ----------

The invite system was horrible! But they aren't doing any better now. If they went back to the invite system and someone had extras or decided not to use it, at least you could get it faster that way. At this point the Moto Z will be available from my carrier first before I'll receive my OP3. I was hoping to have both at the same time to test them out and decide which one to keep.

That's great you just got a shipping confirmation! Maybe OP is reading this thread. :)
[OnePlus 3 Questions & Answers] Abhi740:
All we can do now is hope that batch is big enough for the people in North America who ordered an OnePlus 3 in August to receive their phones within a few days. :)

---------- Post added at 06:42 PM ---------- Previous post was at 06:37 PM ----------

Wait how are you checking the shipping times on their website before you even ordered, or did only your shipping time go down from 6 weeks to 10 days?
[OnePlus 3 Questions & Answers] SeanHacker:
Not bad. DHL tracking system says:

Estimated Delivery:

Tuesday, September 06, 2016

Getting it sooner that I expected. Looks like they're shipping straight from China.
[OnePlus 3 Questions & Answers] Wirelessgirl:
Oh I was referring to the estimated ship time that's posted on their website when you're ready to place the order. That date changes almost every day which concerns me.
[OnePlus 3 Questions & Answers] stanley08:
Lol. Bought On Amazon from seller in Washington DC. Paid for on 27th August. Shipped out to my freight forwarder on 29th August, Arrived Pennsylvania on 31st August. Shipped out from PA on 2nd September, Will receive in Nigeria on 9th September. :p
[OnePlus 3 Questions & Answers] Wirelessgirl:
That's great news! I hope OP are working really hard to get the orders sent out quicker. And process new orders quicker than what's posted on their site.
[OnePlus 3 Questions & Answers] Abhi740:
Oh so the estimate you get when you mock place an order changes almost everyday. That is a bit concerning since that either means OnePlus is just spatting out random shipping times to us or they are really just behind on order shipments and each time they catch up a little they lower the estimate but then fall behind again.
[OnePlus 3 Questions & Answers] Wirelessgirl:
From what I have been reading in this thread with all the delays, that's exactly what One Plus is doing and that concerns me too. My guess is they want to show potential buyers the waiting time is going down and to generate more sales this way. I hope this is not the case because I really do want the OP3. But if it becomes a headache to deal with One Plus customer service, than I might just get the Moto Z and cancel my order. I hope it doesn't have to come to that.
[OnePlus 3 Questions & Answers] Abhi740:
Yeah I really hope that they aren't doing that since they are literally just screwing up their shipping times themselves. As for OnePlus shipping & customer service being a hassle, I currently really have no choice for a phone other than an OnePlus 3 since I am currently on a budget for a new phone under $600 CAD because I am attending university. Plus I really dislike going on a contract since we always end up paying more than what the phone is worth in a contract. Anyways today is September 5th and I was told that I would receive an email by the end of this week from OnePlus. If I don't receive an email this week, then next week is the final week for it to arrive since that is the week the phone is being estimated to arrive.
[OnePlus 3 Questions & Answers] Wirelessgirl:
If you go on their site now, the est shipping time is within 12 days. From yesterday it went up by 9 days to 12 days. I don't know how they operate with these constant changes. I haven't received an email from them yet. Hopefully I'll get one by tomorrow or Wednesday.

I know a lot of people don't like going on contracts to get a new phone. But sometimes it's better in the long run as prices of price plans goes up and the grandfathered plans no longer suits your needs.

I hope you get your email this week. Keep us posted.
[OnePlus 3 Questions & Answers] Abhi740:
You said your estimated shipping time was within 10 days of ordering if I remember correctly. Then that means we are both approximately expecting our phones to arrive the same week (September 12th - 16th) since you ordered on September 1st. I am not expecting an email today since today is Labor day but definitely by the end of this week hopefully crossing my fingers:fingers-crossed:. I will keep everyone posted as soon as I get that email.
[OnePlus 3 Questions & Answers] Wirelessgirl:
That's what I thought by going with their estimated shipping time. But when I logged into my account it says estimated dispatch Sept 14 and estimated delivery is Sept. 20th. All this is a bit confusing. So it doesn't look like I'll get my phone the same time as you, but I hope everything goes smoothly with yours.
[OnePlus 3 Questions & Answers] Atratus:
Ordered mine on Sept 1st also, and it says estimated dispatch Sept 19th, with arrival on the 23rd. Though, it hasn't updated to an earlier date.
[OnePlus 3 Questions & Answers] nadebac:
I bought 2 on Sept 5th. Shows a dispatch date of the 13th and a deliver on the 21st. It would certainly be nice if actually came earlier.
[OnePlus 3 Questions & Answers] willbur73:
Welp, I got word over the weekend that my delivery date was moved up from the 19th, to the 6th (today). We'll see what happens. Woot!
[OnePlus 3 Questions & Answers] Abhi740:
That is not that bad of an estimated shipping time roughly 2 weeks that is considerably quick compared to what some us got as estimates for shipping time. Are you from North America?
[OnePlus 3 Questions & Answers] nadebac:
Yes, USA. I should have specified.
[OnePlus 3 Questions & Answers] tuanhuy0301:
I bought 1 on Aug 28 and have same dispatch and delivery date with you :confused::confused::confused:
[OnePlus 3 Questions & Answers] freakyfreshfade:
How did you get that word? And I've had those same estimated dates, yet they still haven't changed. Shouldn't it have updated by now?
[OnePlus 3 Questions & Answers] omf05:
dang, I was looking into buying one today but these shipping dates are awful.
[OnePlus 3 Questions & Answers] Wirelessgirl:
Mine still says Sept. 20th, but I haven't received an email from OP yet. They need to improve on this or they will lose a lot of sales.

---------- Post added at 08:00 PM ---------- Previous post was at 07:55 PM ----------

Did your OP3 arrive today?
[OnePlus 3 Questions & Answers] willbur73:
Unfortunately, no it did not. DHL said that they accidentally got it to the center too late today, and missed the trucks. :crying:
[OnePlus 3 Questions & Answers] Abhi740:
Damn I cannot really say I feel your pain but hey on the bright side, you atleast know that you will get your phone tomorrow for sure. Keep us posted when you do receive it tomorrow and let us know about your first impressions about the phone.
[OnePlus 3 Questions & Answers] mcdonsco:
Returning the Note 7 (not because of recall, but having tons of issues with it, mainly laggy as hell) and so I just ordered a OP3 today, worried now after reading this thread that I may end up waiting weeks for it :-/
[OnePlus 3 Questions & Answers] Atratus:
Mine actually shipped today, says it'll be here on the 13th
[OnePlus 3 Questions & Answers] tuanhuy0301:
Where are you from? Mine order on Aug 28 but still nothing happen yet.
[OnePlus 3 Questions & Answers] Atratus:
Indiana.
[OnePlus 3 Questions & Answers] joshuadjohnson22:
When did you order? I ordered mine on the 22nd and still no ship...
[OnePlus 3 Questions & Answers] tuanhuy0301:
I just on chat with them and they said they have problem with platform and order on September shipped before August order. They just raised a ticket number for me and forward problem to Logistics team for further assit. I hope they could push it faster
[OnePlus 3 Questions & Answers] joshuadjohnson22:
that is BS, I ordered almost 2 weeks before some of you and you shipped before me?!? What the heck! Not a good way to start out my oneplus experience
[OnePlus 3 Questions & Answers] Wirelessgirl:
We did the exact same thing. I returned my Note 7 not because of the recall but for other reasons. Has nothing to do with TW either because I still have my S7 Edge and love it. Anyways I decided to finally order the OP3 last week and I still haven't received an email from them yet. I hope I get my phone this month. OP has to step it up and fulfill our orders.
[OnePlus 3 Questions & Answers] tuanhuy0301:
mine haven't ship yet. I just try to push them up. Why don't you try to chat with them one more time to see what's going on with your order?
[OnePlus 3 Questions & Answers] joshuadjohnson22:
I have and they just give me the same responses and don't care. They are useless...
[OnePlus 3 Questions & Answers] Bjarne73:
Ordered mine on monday fifth of september. First I got estimated shipping date on thirteen of September and delivery date sixteenth. Today it changed to shipment as today with delivery on twelfth. And if thats not enough, on Ups tracking I have information that it will be delivered tomorrow on the eight of September. ? Four days from order to delivery.
[OnePlus 3 Questions & Answers] tuanhuy0301:
Here is respond from logistic team of OP

"I apologize for any inconvenience that has caused you. Currently, the package is still under processing and sorted out from our warehouse management team. However, we are experiencing stock shortage with our OnePlus 3 phones which causes minor delays. We are now starting shipping orders by batch. You will be notified with the tracking information once the package is dispatched. The detailed order information can also be found in your OnePlus account."

So I guess my estimate dispatch date will not change at all.
[OnePlus 3 Questions & Answers] SeanHacker:
So here's how my shipping went altogether.

Ordered August 21st.

Dispatch date was Sept 9 with a ship date of Sept 19th.

It was dispatched on Sept 2nd

I received the device yesterday Sept 6th.

So I got the device a lot sooner than i thought I would. Only took 3 days to get to the US from China. Not bad.
[OnePlus 3 Questions & Answers] Wirelessgirl:
Where are you located? I ordered mine on Sept 1st. and I haven't received an email from them. Not impressed!

I'm glad you're getting yours tomorrow.:)
[OnePlus 3 Questions & Answers] therussian87:
Waiting for mine to get to me in Vancouver, BC.

Bought on Sept 01.

Dispatch is Sept 14.

delivery Sept 20.

No updates since I've ordered though. Hopefully soon!
[OnePlus 3 Questions & Answers] joshuadjohnson22:
Are you in the US?

This is so messed up, I ordered on Aug 22nd and they said sorry but we are out of stock and these people ordered in September and theirs shipped...
[OnePlus 3 Questions & Answers] krishelnino:
Order mine today from Michigan, USA and was given a dispatch date of Sep 13th, and delivery by Sep 21st. I really hope it does come by that date as I have to return my Note 7.
[OnePlus 3 Questions & Answers] Henaway:
I ordered yesterday (Canada) ... estimated ship date of the 16th and arrival of the 22nd. It would be awesome if it showed up earlier though. I'm going to get twitchy waiting for it once I get my shipping notice. LOL One plus to the Axon 7 pre-order I cancelled would have been it being in my hands by next week. Oh well. I'll survive an extra 8 or 10 days ...
[OnePlus 3 Questions & Answers] Bjarne73:
Sweden.
[OnePlus 3 Questions & Answers] Atratus:
So far it says it shipped yesterday and will be here sometime today(Thursday), if it manages to make it from China to indiana I will be impressed with DHL for sure, but I am doubtful.
[OnePlus 3 Questions & Answers] Abhi740:
I am really glad that you are getting your phone soon, I really am. But what bs is this oneplus pulling, shipping September orders before August orders!!! I ordered on August 21st and my order still has no updates. :mad:
[OnePlus 3 Questions & Answers] Chandino B:
You ordered it on Sept 1st right? I did also, shipping to Michigan. My order is still pending shipment though. :confused:
[OnePlus 3 Questions & Answers] Atratus:
I don't disagree with you at all. I was fully expecting it to ship on the 19th like it said was. It is very surprising that mine shipped out before the people that ordered before I did. They don't seem to have a priority set up for people who have ordered first. It doesn't make any sense to me.
[OnePlus 3 Questions & Answers] Abhi740:
Okay so after I posted my previous post I logged into my oneplus account to check the order status of my order before I go to bed. To my surprise my order has finally updated from an estimated dispatch on September 12th to a dispatch on September 8th and the estimated delivery changed to September 14th from an estimated delivery of September 16th. The status of my order is now "processing". So I am expecting to receive it by the 14th of September now. Super excited :laugh:
[OnePlus 3 Questions & Answers] joshuadjohnson22:
Please check your PM, oneplus basically told me I was lying that some september orders were shipping before august
[OnePlus 3 Questions & Answers] klawrg:
Texas, USA

Order Placed: August 21, 2016

Estimated dispatch: Sep 09, 2016

Estimated delivery: Sep 19, 2016

Originally from reading the forums, I thought the estimated times were way off, and I would actually have my device much sooner, but now it seems that I'll be lucky if it actually meets the ridiculous timetable :mad:
[OnePlus 3 Questions & Answers] Bjarne73:
Ups tried to deliver my order today at lunch time. Unfortunately I was at work. Will have to pick it up at the Ups service point later this evening. So, I ordered it on monday and it was delivered in four day. It was sent to Sweden from the European warehouse in Poland.
[OnePlus 3 Questions & Answers] nadebac:
My order was just updated. Ordered Sept 5, original dispatch was Sept 13th, now Sept 9th. USA.
[OnePlus 3 Questions & Answers] tuanhuy0301:
Mine just update to processing and dispatch day is Sept 9th.
[OnePlus 3 Questions & Answers] klawrg:
ordered August 21, USA, still pending shipment for almost 3 weeks now. ridiculous.
[OnePlus 3 Questions & Answers] joshuadjohnson22:
When did you order

---------- Post added at 11:36 AM ---------- Previous post was at 11:34 AM ----------

I'm in the same freaking boat, 8/22... what in the world. All these Seps keep shipping and I'm screwed, what kind of crappy system do they use.
[OnePlus 3 Questions & Answers] nadebac:
That's frustrating. I updated my account information yesterday on their website when I noticed that my name and country didn't carry over to it. Doubt it had anything to do with it, but worth mentioning.
[OnePlus 3 Questions & Answers] Race2Speed:
Same for me. 8/22 ordered and still pending shipment. Why are September orders in the USA going before ours in the USA. It better ship tomorrow as stated!!
[OnePlus 3 Questions & Answers] li326:
I got this message, from oneplus' rep.

"Please be informed that it would be better if you select Standard shipping as received an update that priority shipping is temporarily paused."
[OnePlus 3 Questions & Answers] krishelnino:
Ordered yesterday, had a change of heart today so cancelled my order. I can't wait that many days, i am very impatient lol. Instead getting the ZTE Axon 7 from Best Buy.
[OnePlus 3 Questions & Answers] Wirelessgirl:
Lucky you! Shipping to Sweden is much faster than shipping to Canada.
[OnePlus 3 Questions & Answers] Race2Speed:
Well that sucks. I ordered as standard and it changed to priority no charge after it went through.
[OnePlus 3 Questions & Answers] li326:
when did u order? bc i choose priority when i order.................... and they gave me a useless answer for that issue.
[OnePlus 3 Questions & Answers] Race2Speed:
Ordered 8/22, showing 9/8 for est dispatch, 9/19 est shipping.
[OnePlus 3 Questions & Answers] Wirelessgirl:
I placed my order on Sept. 1st and haven't received any email regarding my order. So I emailed them and they said it's still in "processing" and an email will be sent out to me once it's been shipped. Didn't give me a date. I'm not impressed with how One Plus is handling my order. And from what I have been reading in this thread, they are doing an awful job fulfilling the rest of your orders too. Sounds like shipping to Canada and the US is an issue, when it shouldn't be because items get sent to North America every day from China.
[OnePlus 3 Questions & Answers] Abhi740:
My order updated to "Processing" last night, and today (September 8th) it has finally dispatched at noon. OnePlus is showing my order will be delivered by September 14th. My current order status is "Dispatched". :laugh: I can't wait for it to arrive finally.
[OnePlus 3 Questions & Answers] Wirelessgirl:
That's great news! At least one of us is getting the OP3 very soon. As you read I have no idea when I'll be getting mine. But I'll keep bugging them until I get an actual date.

Honestly, if I could handle the weight of the Axon 7, I would have bought that instead.
[OnePlus 3 Questions & Answers] willbur73:
I did end up getting my delivery, yesterday afternoon. As far as first impressions go, I am very impressed. The battery life has been AMAZING so far. My first steps on getting it were to unlock it, put FreedomOS rom on it with the ElementalX kernel, and Greenify. Today, I have been on about four hours of phone calls, with the screen on the whole time (for the mute/unmute frequently) and I have 64% battery left. With my G4, to work like this requires power, or I would be dead in a little over two or three hours.

I have the screen brightness fairly low, though it is still much brighter at the low level, than my last phone.

I LOVE it so far!
[OnePlus 3 Questions & Answers] Abhi740:
That's sounds great but I won't be installing a custom rom since I don't want to mess up my phone by rooting it. I am getting my oneplus delivered soon, by September 14 to be exact. :good::D Enjoy your OnePlus 3. Also for future buyers would you say the long shipping time is worth it to get the OnePlus 3?
[OnePlus 3 Questions & Answers] Chandino B:
Just got an update and my package is now processing. I ordered on Sept 1st, original dispatch was Sept 14th, original delivery was Sept 19th. Now dispatch is Sept 9th and delivery is Sept 14th. Shipping to Michigan.
[OnePlus 3 Questions & Answers] tuanhuy0301:
My order just update. Package just ship out by DHL (From SHENZHEN - CHINA, PEOPLES REPUBLIC). Mine order on AUG 28 and ship to Atlanta GA. Cant wait to see my package arrival!