yashsingh1/xdaforums huggingface dataset:
[OnePlus 3 Questions & Answers] investorlaw:
It is too good to be true

When I ordered my first OnePlu 3 earlier this summer, it gave a one day ship time - that turned out to be completely false and misleading.

---------- Post added at 06:16 PM ---------- Previous post was at 06:09 PM ----------

I ordered my OnePlus3 Gold on September 13th with an estimated ship from China date of September 28 and arrival of October 16. I am a very patient person. This is my SECOND OnePlus 3. My first was stolen at grocery market. If I had paid with American Express, I would have been fully covered no extra charge. but I paid with PayPal. Big mistake. No free insurance like American Express and some Visa credit cards provide. Sucks! By the way, I did have at least one major software problem - new operating system completely messed up the phone and it took two hours to roll operating system back. Otherwise, my experience was overall good.

Sadly, my wife's older Nexus 6 noticeably outperformed the OnePlus3 in the camera department. Her Nexus 6is a full generation and almost 2 years older. The only reason I didn't go with Nexus 6 is it is too large to operate comfortably in one hand.
[OnePlus 3 Questions & Answers] silvbm:
Mine was set for shipping on the 30th, but actually arrived on the 29th, in Germany. I am very pleased so far.
[OnePlus 3 Questions & Answers] gotcha640:
Ordered first thing this morning, dispatch date of October 24. I've ordered a blu r1 hd to hold me over until it arrives.

I chatted support, who confirmed supplies are short and it may actually take over 3 weeks.
[OnePlus 3 Questions & Answers] anandpandey:
Less then 12 Hours

I ordered my One Plus Three at 12:15 AM (Mid Night) on 1st Oct, and I got it at 11 AM on same day. Super fast delivery
[OnePlus 3 Questions & Answers] lfkda:
What the...? Official OP Store or Amazon? Which country?
[OnePlus 3 Questions & Answers] anandpandey:
From Amazon in India
[OnePlus 3 Questions & Answers] Jaguar92:
I ordered mine yesterday (I'm a US customer buying at the OP online store), my estimated ship date is the 24th and the (estimated) arrival date is the 28th of October. It would be great if that happened, but with everything that's been going on with OP's supply chain I wouldn't be surprised if I got it in mid-November.
[OnePlus 3 Questions & Answers] ram4ufriends:
They usually ship before or on the date of estimated shipping I ordered two phones in last 2 weeks and got them before the estimated dates.
[OnePlus 3 Questions & Answers] Jaguar92:
That's the general consensus I've heard. I'm just curious, are you a US customer, and were either of the phones OnePlus 3s (Most likely a stupid question considering the forum we're on...)?
[OnePlus 3 Questions & Answers] ram4ufriends:
I am US customer and both of them are Oneplus 3 :)
[OnePlus 3 Questions & Answers] Jaguar92:
Great! Thanks man. :)

I have to admit I'm really excited!
[OnePlus 3 Questions & Answers] Munk0:
What!?! You already got yours?

From California, I ordered on 11/9/2016, estimated ship date of 11/24/2016, estimated arrival date of 11/28/2016. Still hasn't arrived so the early thing hasn't happened. Even though it will be 11/25 in China in one hour it still shows estimated ship date of 11/24.

I guess some are WAY more lucky than others.
[OnePlus 3 Questions & Answers] nahoragg13:
I got in a week
[OnePlus 3 Questions & Answers] azntiger:
Same. It was shipped Saturday, 22nd, and the delivery is scheduled for end of today. The tracking says it left Hong Kong 9:30am (EST) today.

Hong Kong -> Philadelphia: is a 16 hour flight.

I doubt I'm getting my phone today either :( - STOP LYING TO ME DHL. The struggles are real.
[OnePlus 3 Questions & Answers] gotcha640:
I ordered 10/1, expected ship 10/24, arrived 10/22.
[OnePlus 3 Questions & Answers] multi_rom_user:
I ordered my OP3 Sept.16 and didn't get it until Oct.8. Kinda poor shipping time, but it's a great phone!
[OnePlus 3 Questions & Answers] borijess:
When do you know its getting close to shipping? Mine says this. I ordered on the 18th and it was stuck on pending until today. Now it's on the processing part. Do you think I will get mine earlier than expected?
[OnePlus 3 Questions & Answers] borijess:
OK now its shipped out as of yesterday. How long is shipping time to Chicago?
[OnePlus 3 Questions & Answers] borijess:
Could this be true? Delivery tomorrow?
[OnePlus 3 Questions & Answers] borijess:
Here is the tracking info.
[OnePlus 3 Questions & Answers] DoobyDroid:
Just walked into o2 store today picked one up for £336 p&g sod waiting weeks from China
[OnePlus 3 Questions & Answers] Munk0:
HOLY POOP! So, you ordered yours on the 18th and it already shipped? I ordered mine on the 9th (9 days prior) and still only an estimated dispatch of the 24th!

Just contacted OP live chat and after I pointed out that the estimated ship date has passed they wrote.

I wonder if there really is any difference or just to console me. We'll see.
[OnePlus 3 Questions & Answers] borijess:
Don't know why I thought I had a three week wait. Looks like its only a week wait.

---------- Post added at 06:56 PM ---------- Previous post was at 06:31 PM ----------

Do you guys have to sign for DHL to get your phone?
[OnePlus 3 Questions & Answers] drum747:
I ordered on the 23rd. It says shipping date Nov. 3rd
[OnePlus 3 Questions & Answers] borijess:
I guess I won't be getting mine tomorrow. Looks to be stuck in customs in China.
[OnePlus 3 Questions & Answers] Munk0:
Today, out of the blue, DHL arrived with the OP3 even though the website still said "Processing". So, in summary for me I ordered on 11/9/2016, website said estimated ship date of 11/24, estimated delivery of 11/28. The phone arrived on 11/25 and I am very happy with it so far now just need root and everything will be perfect.
[OnePlus 3 Questions & Answers] MrPaulAR:
You mean 10 (October) instead of 11 (November) on all those dates?
[OnePlus 3 Questions & Answers] borijess:
Did you have to sign for it?
[OnePlus 3 Questions & Answers] DoobyDroid:
You need to sign for it if dhl
[OnePlus 3 Questions & Answers] borijess:
I guess not happening today.
[OnePlus 3 Questions & Answers] Jaguar92:
Yeah man, I'm in the same boat as you, I have two clearance delays listed. I asked my girlfriend who works at a Parcel Service (not DHL, but she deals with importation of parcels at work).

Her best guess is that the first Clearance delay was assigning the package to a broker, the second was getting the Chinese customs officials to let the phone on the plane (It has a Lithium-Ion battery which is actually considered hazardous material) both perfectly standard delays in her experience and each should take about a day or less (if it takes more than three, call DHL and get them to lean on the broker).

DHL has me down for receiving my phone by the end of the day, if the tracking info is correct, this is impossible (it's 16hrs from HK to NYC, and it's not even in HK yet...). More likely OnePlus' shipping estimate which has me getting my phone on the 28th is far closer to the truth. My hope is that the Chinese regulatory bodies take a look at the phone, realize that it's not a Note 7 (:p) and send it on it's way to Hong Kong in the next few hours. IF that happens then most likely it'll be on a plane to NYC sometime this evening or night EST (which is the middle of their day, BTW) and get here tomorrow evening.

Tl;dr DHL seems not to take into account standard customs clearance delays for items of this type. So their delivery dates are probably optimistic (early) by a day or two, as a result, OnePlus' estimated arrival date is probably more accurate.
[OnePlus 3 Questions & Answers] Jaguar92:
Hey everyone,

It seems that these, Uncontrollable Clearance Delays are a known issue. There is even a reddit thread that I found from people trying to get their phones over the last few days. If you're curious: https://www.reddit.com/r/oneplus/co...ble_clearance_delay/?sort=new#bottom-comments

All in all, I have to say that it is a real pain in the ass ordering from OnePlus.

However, I have some constructive criticism about this for the OnePlus management. if it works in your business plan, open warehouses in your major markets, DON'T ship to the customer directly from China. This is where all of the shipping delays come from. Since, it has to both leave China and enter the country of delivery, there is a s***load of customs paperwork from both countries, and that takes time. From what I've seen, they have the right idea in the EU, they seem to ship from Poland. But between the shortage and the shipping delays the wait is annoying and I'm not the only one who feels that way...
[OnePlus 3 Questions & Answers] borijess:
I know how this feels. Makes me want to cancel and go axon 7 from Amazon.
[OnePlus 3 Questions & Answers] Jaguar92:
Have you gotten a new status update yet?

Mine still is at the second uncontrollable clearance delay. In fact, if you check the Reddit page a bunch of us are in the same shipment to the US and are stuck at the same UCD (I think they ship in bulk) and someone has already called it into DHL. If nothing changes, they should get an answer from China tomorrow.

EDIT: Just got another UCD, that's three... I'm going to call this into OnePlus and DHL. Maybe, at least, I can get a free case out of it.

EDIT 2: Just called it in, DHL is getting me in touch with their import department. I also got to speak with a OnePlus rep, who said it was a known issue and they themselves are looking into it too. For my piece of mind, I'm having DHL send me shipment notifications instead of rechecking the page over and over.
[OnePlus 3 Questions & Answers] borijess:
Just got my third one too

---------- Post added at 04:00 PM ---------- Previous post was at 03:52 PM ----------

Did you get anything free?
[OnePlus 3 Questions & Answers] Jaguar92:
My recommendation is to call it in. OP and DHL have a desire to see that their customer's are being taken care of. So both of them will put more time into remedying the issue if they see that a bunch of us are having problems. DHL's number is (800) 225-5345 and OP's is (646) 851-2228

---------- Post added at 04:02 PM ---------- Previous post was at 04:01 PM ----------

Not yet. :(
[OnePlus 3 Questions & Answers] krabman:
Yep, I was 24th dispatch and 28th delivery and I'm in hold for two days now in China. Obviously the phone wont be here tomorrow. To add to that I have the new 1plus3T to think about and that has me considering sending the thing back whenever it shows up and going a different way. I'm holding for their online chat as I type this...

edit... lol They told me on the chat page it was "normal" and to let them know when it got to 3 or more days and they would then look into it. I told them its been on hold 3 days already and the told me to wait 3 more days. O_o There is one benefit to all this, it may be we have a little more information to work with on the upcoming phone and can make a better decision about keeping this one or returning it in the 15 day window.
[OnePlus 3 Questions & Answers] borijess:
I just called oneplus and got the I am sorry for the delay. I will create a ticket for you. I said that's bs and I am thinking to cancel my order and go with the Axon7. I also replied to the email they sent me. That they should compensate your customers that run into shipping issues. Lets she what happens regarding this email.
[OnePlus 3 Questions & Answers] Robfozz:
I used the online customer service chat and the rep said that they're doing security checks. Idk what shipping security check takes 3 days but ok
[OnePlus 3 Questions & Answers] borijess:
All these issues could be due to the note 7.
[OnePlus 3 Questions & Answers] Jaguar92:
It's interesting that you say that, I just got off the phone with DHL's research department (they're the people who look into delays at Gateways in different cities). We had a nice twenty minute conversation, at some point I mentioned that the shipment we were discussing was a cellphone. She asked if it was a Samsung. I said no (we had a good laugh about it too...) and she pointed out that it's not uncommon for "high commodity" items (cellphones, laptops, tablets, etc.) to go through scrupulous checks, especially after the issues with Samsung batteries... In any case, DHL is going to give me a call back tomorrow afternoon with more info from the broker if this isn't resolved.
[OnePlus 3 Questions & Answers] cannothas:
I'm too excited, I'm getting back into the android world after 2 years of being on iOS. And I'm doing it with THIS PHONE :laugh:
[OnePlus 3 Questions & Answers] cannothas:
Ordered mine on the 25th and dispatch date is Nov 3rd, arrival on the 9th.
[OnePlus 3 Questions & Answers] drum747:
Sounds like we are in the same batch! I hope it ships sooner :)
[OnePlus 3 Questions & Answers] cannothas:
I'm choosing a positive outlook on this. Lots can happen in a week, besides, got all you doing the heavy lifting for me anyway :laugh:
[OnePlus 3 Questions & Answers] Jaguar92:
UPDATE: The phone just received clearance in China! Hopefully, smooth sailing from here on out...
[OnePlus 3 Questions & Answers] MrPaulAR:
Does DHL have a service like UPS, USPS, and FedEx where they will notify of new shipments? Failed to locate it on their site.
[OnePlus 3 Questions & Answers] borijess:
Yep finally got some movement. Departed from China.
[OnePlus 3 Questions & Answers] borijess:
Already in Cincinnati Ohio. Does Dhl deliver on weekends?
[OnePlus 3 Questions & Answers] krabman:
Same as above, mine finally went to Hong Kong where it then departed at 1AM local. Now I wish we knew something more about that pesky 1plus3T that reportedly is close to unveil. At this point I'm willing to return this one and wait for it depending on what it brings, it isn't like I haven't been waiting already. :)
[OnePlus 3 Questions & Answers] Munk0:
Whoops, sorry you are correct that I meant 10 October on all of those dates.

---------- Post added at 04:49 PM ---------- Previous post was at 04:47 PM ----------

Yes I did have to sign for it.
[OnePlus 3 Questions & Answers] MrPaulAR:
Yours arrive yet? I'm trying to estimate how long mine will take to get here as it changed to processing during the night which makes me think it'll be in DHL's hands soon. Maybe customs delays will not be too bad.
[OnePlus 3 Questions & Answers] cannothas:
So I tried to call both. I did not get through to OnePlus (did not have enough patience at the end of the day to stay on hold after 10 minutes), and the kind lady I spoke to at DHL could not find any orders under my name with my zip code. I had no other information to give her, so I was wondering what info you were able to give them that they found your order and were able to give you any information? I read back a few pages, like to 68 I think, but didn't see anything stated, so I'm sorry if this question was already answered.
[OnePlus 3 Questions & Answers] drum747:
Just got a shipping notice, ordered on there 23rd.
[OnePlus 3 Questions & Answers] cannothas:
Same here, been checking it all night, just got one at 1 am Mtn Time, Nov 1st!! :D
[OnePlus 3 Questions & Answers] borijess:
Yes arrived yesterday
[OnePlus 3 Questions & Answers] MrPaulAR:
Gahhh. Shipped yesterday. Clearance delays started today. Meh. My OPO digitizer broke and I'm growing very tired of my son's old Fire Phone that doesn't even recognize my sim.....
[OnePlus 3 Questions & Answers] cannothas:
Soooo....... ALL that wait time and it just got out of the factory. Still in China. :rolleyes:
[OnePlus 3 Questions & Answers] jj71787:
Out of stock :(
[OnePlus 3 Questions & Answers] cannothas:
It has arrived in USA. DHL says the 8th is the day. I haven't seen a DHL truck here in years, any ideas who they contract with? FedUps? Usps?

Edit: They just notified me of a transfer for forwarding. But didn't give any other info. Ugh. DHL, no wonder everyone uses FedUps instead. I called DHL at the number posted earlier, and they gave me the tracking # for USPS. (USPS doesn't recognize the tracking # yet.)
[OnePlus 3 Questions & Answers] jj71787:
just ordered mine says it'll ship by the 14th
[OnePlus 3 Questions & Answers] wessi86:
22nd for me in Germany :(
[OnePlus 3 Questions & Answers] amisius:
I ordered mine on 4th of October (directly after the Google Pixel presentation). Estimated dispatch was 2nd of November and estimated delivery 7th.

My OP3 already arrived me on 2nd of November (High 5 Mail arrived me on September 29th). And it was so worth to wait. Not comparable to my Moto G 2nd I had before.

Blazing fast, much better Camera, Dash Charge and finally my first device with a fingerprint reader.
[OnePlus 3 Questions & Answers] jj71787:
hope mine arrives before the stated date.

Did anyone purchase the insurance? I'm usually careful with my phones. Nexus 5 still in good condition since day 1, so I opted not to buy it.
[OnePlus 3 Questions & Answers] cipsaz:
I never buy insurance, but it is a good thing its just how badly you want that. The device with the pre-installed screen protector and if you got the case along with it, then you have a pretty good protection. If you think that is not enough, get the protection.
[OnePlus 3 Questions & Answers] cannothas:
Strange. Ordered mine on October 25th and dispatch date was Nov 3rd (It left Hong Kong 11-2), eta on the 9th. But it was handed over to Usps yesterday 11-3 at 8 pm, and no tracking updates since then. Eta is Monday 11-7 according to Usps.

Do any of you live where DHL doesn't go? Honestly, I need to practice more patience. :eek:

Edit: 11-5 it's here!!!:D 10 days total.
[OnePlus 3 Questions & Answers] ryanbmw51:
It's just kind of blowing my mind that it's shipping actually from China like a few hours ago and will have it Friday.
[OnePlus 3 Questions & Answers] gee2012:
EU phones are sent from Szczecin in Poland to avoid taxes but you`re right about the delivery speed ;)
[OnePlus 3 Questions & Answers] k.erik.:
same here.
[OnePlus 3 Questions & Answers] jonathan3579:
Ahahaha, you're gonna need that canoe! This year has been unusually flood(y) here. As long as it doesn't delay my phone then I'll be good. ?
[OnePlus 3 Questions & Answers] fix-this!:
To my surprise my device just shipped vis ups, 2 day air. Hopefully ill have it by the weekend.
[OnePlus 3 Questions & Answers] the.sq:
So excited to get this.
[OnePlus 3 Questions & Answers] Jfxmedia:
Same ! Just got an email stating it will be delivered by the end of the day Friday via UPS second day air. Finally in the same boat as y'all. Especially Jonathan in Houston. ?
[OnePlus 3 Questions & Answers] fineazbro:
does this have IR blaster?
[OnePlus 3 Questions & Answers] bruciebabie1963:
I ordered on launch day. I live in Indiana USA. I was just notified my phone will arrive via UPS on 06/17.
[OnePlus 3 Questions & Answers] RidinNerdy:
Im from New Jersey, USA why do i have to wait so long? did i do this wrong? Mine is arriving on the 27th with high priority..[emoji27] [emoji27] [emoji27]

Thanks in Advance!!
[OnePlus 3 Questions & Answers] martinezma99:
Mine just says ready for UPS but no delivery date. :(

Update: End of day 17 June 2016!
[OnePlus 3 Questions & Answers] EP2008:
Toronto, Canada here. I just got my shipping notification from UPS. It's shipping from California - they say two days to Canada so I'm hoping it'll be here by Friday or Monday at the latest! ?
[OnePlus 3 Questions & Answers] Jfxmedia:
What day and what time did you order ?
[OnePlus 3 Questions & Answers] blacknet101:
I ordered mine within 10 minutes after launch and I got my notification of shipment today.

By UPS will be delivered tomorrow 6/16 ? so excited!
[OnePlus 3 Questions & Answers] Shankar9822:
From Bangalore, India.

Ordered phone yesterday and it says its out for delivery. Might get it today only. So its 1 day delivery without any additional money.

Ordered thru Amazon.in
[OnePlus 3 Questions & Answers] RidinNerdy:
I oreder about 7 hrs later after launch[emoji27]
[OnePlus 3 Questions & Answers] droidrev71:
My Order generated with the vr loop. I added expedited shipping and it'll be delivered the 17th via ups. Anyone call and have there's held for pickup at your local ups facility yet? Sometimes they don't hold certain deliveries. I plan on calling tomorrow to have mine held so I can pickup at my earliest convenience.
[OnePlus 3 Questions & Answers] muntaha_v3:
Mine shipped yesterday :)
[OnePlus 3 Questions & Answers] ShadowRii:
keep getting this message on the OnePlus. net site

Sorry, OnePlus Store is now very crowded. To provide you with a smoother shopping experience, your history orders before today will be temporarily hidden, please check back again after several hours.
[OnePlus 3 Questions & Answers] crysen:
Same here. Mine says to be shipped at 29th July, ordered yesterday at around 11am in Germany.
[OnePlus 3 Questions & Answers] ryanbmw51:
I don't understand why some like myself got a notification from DHL and that the pkg has left China and will be delivered on the 17th. And others now have tracking from UPS. Weird.

And I got an email from 1+ saying my device shipped yet when I check their site my status is the same: pending shipment
[OnePlus 3 Questions & Answers] bananajoe78:
Hi,

I ordered on 14th in the evening, and today I got it already.

Today morning I got a notivr from Oneplus that it was shipped.

Never expected to be delivered today. :)
[OnePlus 3 Questions & Answers] Jfxmedia:
I was thinking of doing that. That or pay 8 bucks to have it delivered in a specific time window but that time window is too broad for 8 bucks ! I couldn't figure out where I would be having it held. I figure it has to arrive to the facility you want it held first ?

---------- Post added at 12:57 PM ---------- Previous post was at 12:55 PM ----------

That oneplus site isn't reliable with shipping info dates and such. I bet you'll get an email or text much sooner.
[OnePlus 3 Questions & Answers] droidrev71:
I have mine held at my local UPS.. I do it for every delivery that they allow. You can call once it's in route (in UPS's hands) and prior to getting to your local facility.
[OnePlus 3 Questions & Answers] Jfxmedia:
That's what I'm going to do then. I prefer that so much more. I'm new to this area I'm in due to moving every 4 months so I wasn't sure where. So you called already ?

---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------

You must be in Cali ? Let's see some pics !
[OnePlus 3 Questions & Answers] droidrev71:
Haven't called yet, at 9 am central time I will.
[OnePlus 3 Questions & Answers] Jfxmedia:
So you just call your nearest big ups hub ? How do you know it's the main one where the package is headed ? I wouldn't want to call like a local little ups store and then it ends up being delivered there later than it would to my address haha. I never deal with ups I avoid them at any cost. Btw what kind of snake is in your icon ?
[OnePlus 3 Questions & Answers] droidrev71:
I call their main number and they know where it should be held. I'd double check to see which is your local facility just to be safe. I've never had an issue except when some shippers don't allow it.

Black rat snake :)
[OnePlus 3 Questions & Answers] Jfxmedia:
love those rat snakes. Caught two in the past week. Tons here in NC ! So docile. OK thanks man. I'll be calling them later. My ups hub here has 35 reviews for a total of 1.2 stars out of 5. Yikes.
[OnePlus 3 Questions & Answers] droidrev71:
I called and no issues with it being held. So I'll be going to UPS first thing tomorrow morning to get it.
[OnePlus 3 Questions & Answers] bananajoe78:
If you mean Califonia wiht Cali? No, I'm located in Germany. Shipment comes from Poland.

You want to see some picture from camera or you don't trust me that I have it already?
[OnePlus 3 Questions & Answers] RidinNerdy:
Now i just want to cancel my order.. F@$! ????

Watch this!

https://youtu.be/vYv8YQJbJaQ
[OnePlus 3 Questions & Answers] dkotoric:
Dude calm down, just needs to have a setting changed of how background processes are handled. Its in the OP forums. Don't believe the first video you see youtube. After all youtube is all about just grabbing as many views as possible.