[Nexus 6 Q&A, Help & Troubleshooting] qprjim:
**Latest Update** for those not asleep yet....

i spent nearly 20 minutes on the phone around an hour or so ago explaining my problem to Motorola. It's not something they've heard of before so couldn't really help and that by being Rooted, their repair center will not touch it. I can only think that if i'd purchased the Nexus 6 straight from Google, it would not have been such a problem to handle a Rooted device so it would have been taken in for repair i'm guessing.

It was explained to me that i would be contacted via email once a technician had been consulted and here is the reply i received a little while ago.

"Thank you for contacting Motorola.

As promised, I have spoken to a technician who has a couple of suggestions.

A. As we discussed, he also suggested connecting your phone to another computer.

B. Be sure that you have Windows Media Player and the PS Drivers installed on your laptop.

[link removed due to my lack of XDA posts]

C.

At this point, I would like to suggest that you restart your phone on Safe Mode.

Safe Mode puts a phone in a diagnostic state and it can help us determine if a third-party app is causing the device to malfunction (freeze/reboot/run slow/error message). Safe Mode temporarily disables all applications that have been installed via the Google Play store. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of the issue you are experiencing.

Please long press the power button > long tap on power off > reboot to safe mode >ok.

If you find that the issue is resolved in Safe Mode, please delete all apps from the phone, and gradually add them back one or two at a time, until you are able to identify which is causing the sound issue.

To move phone from Safe Mode back to normal mode, you can simply restart it.

D.

To be sure if the problem is software or the port itself:

1. Reboot phone in Fastboot Mode

2. Plus phone into computer

3. If phone is recognised as 'Fastboot Shamu NS,' the issue is software, rather than a physical issue.

In this case, you would need to reset the phone, which I know you are hesitant to do, but you should then be able to reflash the factory images, available on the Google website.

Unfortunately, there little else that we are able to do to help you since, as discussed over the phone, SBE UK, our repair, centre will not accept a rooted device.

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 8pm from Monday to Friday.

Kind regards,

Anna

Motorola Mobility UK Ltd.

[another link removed] "

I've tried all of the above (apart from connecting to another PC) and still no joy so it looks like i'm stuck on LP. Like i've said before, it still works as normal so no real hardship apart from the lack of Software updates and the normal easier transferring of media files. I'll keep an eye out on this and the other threads to see if a solution becomes available.

*I've posted the above it as it might help someone else out in the future*